United Airlines Reviews

After explaining my frustration, not my inability to pay, and asking what my other options were she rudely commented about my inability to understand policy and move on. I was simply asking for clarification, not special treatment. To which she finished our conversation with "Well that's just the way it is. And if that's how you feel, then thank you for flying United Airlines!" I hung up with pure frustration and confusion.

Today, I decided to call once again in hopes of finally being able to talk with someone who could actually talk me through ALL of my options. I spoke with Nick who said that I was misinformed; it was a flat $200 fee plus the difference in price. He insisted this was correct and even gave me a quote which was more than half the difference I was told when I called the first time! Obviously these agents have some pull and can accommodate customers when they want to. He then said I would be able to handle all of this online so that I could confirm the flight and seats that I wanted for my daughter and I. I thanked him for his time and immediately logged in online to start that process.

Right away I knew something was wrong - there was a $300 difference between the price Nick gave me and what my computer said! So I called United once again to double check everything. This next agent was finally helpful! She confirmed that all of the information Nick gave me was wrong (change fee and the possibility of contesting and being refunded for my flight).

I then continued to tell her about my other experiences with the other 3 reps that I previously spoke with and she clarified all of my options ($200 fee vs 24 same day change) and actually sympathized with the poor quality of service I received. I also explained that I chose United as a last resort since the Alaska Airlines flight I hoped for (perfect departure time, nonstop, and same price) didn't have 2 seats together and that their company policy would not charge me more than the price of my flight to switch if I chose to do so. Unfortunately, I still cannot have any sort of fee waived for United's sneaky way of not disclosing all flights ahead of time. If I have this poor of service way before I even get on the flight, I cannot imagine the way my daughter and I will be treated on our day of departure.

This is completely heartless. I was not changing the flight or the person flying - just that my last name was entered twice. Not only did I lose ALL of my money for this flight - but because they gave me the runaround for almost two weeks - flights are now astronomical. They only offered another flight for 3 times what I paid for the first on. I have never been treated so poorly and with complete disregard like that in my entire life. To avoid missing my son's wedding - I had to book another flight - a flight I could not afford. This is so disheartening. Completely disappointed.

A very nice service rep told me I could upgrade the flights for $25 each... 2 persons, round trip = 4 tickets for a total of $100. Easy, right? Rep first confirms my confirmation and credit card numbers, then asks for all of my credit card info again, to run the $100. She then puts me on hold... For almost 15 minutes. She comes back on, asks me again about the upgrades I want and puts me back on hold... This time for over 40 minutes. Just to run my credit card.

Rep comes back on, apologizing over and over. Her computer was having problems and she had to call her tech department to fix it, leaving me on hold the entire time. She then tells me she's waived the upgrade fees because of the inconvenience. She then got us assigned seats and told me the seat numbers, confirmed we can bring full sized carry-ons, etc. I thought that was very helpful and appropriate considering the hour+ phone call. Later that afternoon I was going out shopping and checked my bank balance... I had been charged by United $380.80! The full price of our tickets, double charged. Not the $100 upgrade fee... Which had been waived! The full price of our tickets that we had paid over a month before... United was charging us twice for our tickets.

I call United back, explain what happened to the rep (a different one, obviously), she then tells me I'm wrong. Puts me on hold for 13 minutes. She says with my free upgrade, I'm being charged $100. Not the full price. Now I'm explaining to her that I've already been charged the full $380.80... The money has already been pulled from my account, it is gone!!! She says no it's not, they didn't charge me. Says she'll transfer me to her supervisor.

Supervisory comes on, I have to go through the entire explanation again, she tells me I'm wrong. Puts me on hold... 12 minutes later she comes back and tells me that my free upgrade was only for the outbound flights. So she is going to charge me $100 for the upgrade!!!???!!! Like what the hell is going on here??? I explained that first of all, those fees had already been waived. But even according to her, if only the outbound fees waived, I should still only be charged $50 for the two return flights. ($25 per ticket, remember). She tells me, "No, the total is actually $100." I did the math with her again, she put me on hold.

This time only 8 minutes and she's back telling me, the outbound flights I got the free upgrade for was to "economy plus" and those are $49. But I still have to pay for the first upgrade to "standard economy"... $100!!!??? At this point I have no idea what the hell she's talking about. She tells me the first rep I talked to charged me for the first upgrade "standard economy" and gave us a free upgrade, outbound only, to "economy plus". (That's 3 different different classes, BTW). I explained again that was not what I was told, and even still... I'm being charged the full price for my tickets twice!

So I have her recap for me... The double charge has been refunded, we have been upgraded to "standard economy" with the fees waived, our already free upgrade to "economy plus" was taken away (being punished I guess, haha). All I wanted to do was sit next to my wife. I was ready to pay the $100 upgrade fee, and called them and followed all their policies. Instead I ended up in this total nightmare of double charging and obfuscation. And 3 hours on hold. (It took 6 minutes to buy the tickets online). BUT NOW: This morning, I've been charged the full $380.80. They have STILL charged me double!

Now I'm left with the choice of doing this all over again, a second day in a row and somehow hoping or believing they might fix it... Waiting until tomorrow and having my bank do a charge back to United and hope that doesn't somehow cancel my tickets... Cancelling the damn tickets entirely and just driving... No matter what, trusting United isn't part of any of that.

On calling United to inquire why, I was told this is their new policy and I should be aware of this policy. We explained that when we booked this ticket via Expedia we were not aware of their new policy nor did we see any mention of this. "Bad luck" we were told, "You have to pay or leave the case at the airport. This is the very last time any of this family will fly on United Airlines... Their behavior is disgraceful. I have just cancelled all our future bookings on United. "Do not book with United Airlines." Delta & American are more reputable airlines to do business with... Stay away from United.

I have tried back many times now, found the same flights, and keep getting the same error message. I have called and spoken with their Customer Service and written a lengthy letter explaining the issue. In my mind this is the definition of False Advertising if you offer a service and simply cannot provide it. I received a letter back from United Airlines where they admit that this is out of their control. Again, the definition of False Advertising to offer a Goods or Services that you simply cannot provide. It makes them look "Good" because 80,000 points is a good offer for this flight but it's a ruse. I have multiple screenshots that show the date and time, the flight pair, the mileage offer and the error code. I have attached one pair to this complaint. You can see the flight pair, the mileage cost and in the upper right-hand corner the day & time from my computer. The date was a few days ago.

I suggested to United that they could either offer me a "Raincheck" for these flights and then find out why the error code keeps coming up or, more logically, offer me a similar flight on a United flight which they absolutely have control over. They have daily non-stops from Sydney to Los Angeles and you can often find them in Business Class for 70,000 points, 10,000 points less than the offer they can't fulfill. They have repeatedly refused to follow this course of action either. The airlines have gained notoriety in the past decade for their business practices. One of those practices is to simply tell you there is nothing they can do. They leave people sitting on the tarmac for hours, kick them off of flights for no good reason, and I'm sure the list is much longer. The point being the "I'm sorry there is nothing I can do excuse" is simply not valid.

The Supervisor for website support told me she was going to report this error. That was a week ago and the flights are still showing up. Again, I received a letter from United where they admit they simply can't offer those flights reliably and, in fact, they don't seem to be able to offer them at all. I spoke with Air New Zealand, the partner airline that the flights would be on and they had no idea why United could not fulfill that offer.

I am a Bi Weekly frequent Flyer with UAL and they do a good job at the gate, on the plane and at the counter. However, if you ever have an unusual situation and need to call their res center, plan for the worst. It appears the reservation agents are now "minimum wage contract employees" through a call center that don't take ownership. I recommended UAL raise base wages and skills sets for all contract staff in customer-facing functions. Otherwise service will continue to deteriorate to the level of Frontier and Spirit.

On any airline you may have a rough ride, lousy food, a surly steward. Mostly it's a crap-shoot - no one airline has the corner on "best value" or "worst employees." That's just as true of banks, grocery stores, and post offices. What has annoyed me most recently about flying is specifically about the big jets and long flights: yes, all the airlines have made seats smaller so they can cram more passengers into economy. Not one of them has increased the number of bathrooms. And they all get ratty about "congregating in the aisles" and about sitting down when the fasten-seatbelts sign is on. That concerns me a lot more than whether or not I can bring a jar of peanut butter on board.

I would treat myself to travel 1st class again. It made a long flight so much more easier. Wish United would bring back the direct flights to Vegas again. Too many stops now - longer in plane, think a regular seat would be uncomfortable for 6 or more hours, esp, if you have a bad back or are a larger person. That long a trip, if, I went United again- would have to do 1st class. You will have to read their policy to see if it suits you.

I was once again directed to the customer service representative who informed me there were no other flights that day to my final destination and suggested I take a shuttle home then present the cost to the airline for reimbursement. I asked for my luggage at that point but was told my luggage could not be found. At that point it was already 11:30pm and I was tired and frustrated. The representative suggested I book a hotel in Denver then request the airline reimbursement me for the cost. I stated that was unacceptable then she stated the airline would book a room for me and scheduled a flight for me to return home the next day. I accepted the hotel, arriving there after 1:30am.

The next morning a family member drove the 115miles from Colorado Springs to Denver to give me a ride home. The airlines stated my luggage still could not be located but they would have it delivered to my home when it was found. The luggage was finally delivered to my house that night. I sent a complain form to the airlines, however, I have not heard from them. I spent 41 years serving this great country retiring from the military then working another 20 years as a civilian traveling for the military with this trip being my worst experience.

Just as a side note, the first agent I spoke with tried to transfer to their international desk since she saw Panama City as my final destination. I had to point out to her that it was in Florida, not Central America. I have flown close to 1 million miles on United over the years. They obviously don't care which is not surprising for such a poor customer service company. I asked to talk to someone else and I was told that the second person was the "last point of contact" and that if I didn't like their action, I could write a complaint which would not ever be looked at for 7-14 business days.

On the return I found out that my entire party’s reservation was canceled due to this canceled flight. The agent who re-booked our tickets told me I would be given a full refund for my car rental. I asked her twice to make sure I understood. She told me her name and that 100 percent will be refunded to me. (Don’t they record the calls?) I should mention that the return trip was not without problems. They were disorganized to the point that they actually had to re-book my party’s flights 4 times and each time was worse than the next! This was all due to lack of management and service.

Today... 30 days later, 2 emails, 3 phone calls, waiting on hold for hours. Yes hours, hours of my time trying to get someone to help me... I was offered a 52.00 refund and 100.00 voucher. How insulting! I was treated so badly! Their agents are rude and condescending and I am appalled. I am seeking the full refund for my car rental as it was promised to me, as well as a full refund for my ticket, upgrade and baggage. It is the very least they can do to extend goodwill.

When we got to Denver... They let us off the plane first, ran to our next flight area and when we got to the loading area we were told they gave our seats to someone else. We actually got to the boarding area 15 minutes before the flight was scheduled to take off. They refused to do anything about it even though we paid a higher price for the tickets, it was the pilot's fault in Texas that we were not earlier than 15 minutes before Denver's scheduled take off, that Texas was supposed to notify Denver flight people that we were on our & hold our seats and we were actually NOT late.

I explained to UA staff that my 10 year old son, is under care of a physician and prescribed a controlled substance that he was almost out of and needed to return home as soon as possible to avoid any health problems. Of course, that didn't seem to phase them one bit, in fact, I was told I could get medication from any local pharmacy without a doctor's prescription. When I asked what my options were I was told that Is the ONLY option I had was to reschedule my flight for Friday, September 1st, a total of 6 nights more. I asked if I could be placed on the next flight with a different carrier and I was told they had checked for other customers and that the likelihood of me finding a flight with one of the other carriers was slim to none.

I asked if I could take a flight connecting from a different area and I was told UA only travels to Houston, Texas from Liberia, Costa Rica. I asked if it was possible to have United Airlines pay for lodging until we left on Friday and I was told they couldn't. I asked if I could fly out from San Jose, Costa Rica International Airport and I was told that I couldn't. Bottom line was that United Airlines couldn't accommodate me, my husband, and two young children in anyway, shape, or form.

United Airline staff advised me to contact their customer's service center but warned me I would likely experience a long waiting time to speak with a representative and that they had customers who had been on hold for hours only to find out there was nothing UA could do for them except put them on the next available flight. We spent nearly four hours trying to find a way to return home. United Airlines staff was not helpful in anyway and when I asked to use their phone to make a local call to the resort I had stayed to check if they had any rooms available I was told they were closing in 5 minutes and I couldn't use their phone. I pleaded to use their phone and one gentleman finally came around the corner and told the inconsiderate colleague of his to allow me to use the phone.

I was able to contact someone at the resort who told me they had one room available and that I was welcomed back. At this point I had no other option but to pay another transportation fee of $65 for another shuttle to transport my family and I from Liberia, Costa Rica to Riu Guanacaste. As I waited for my shuttle to return to the resort I noticed a large group of people were gathering to leave on a charter bus and was asked if I was a Southwest customer because Southwest Airline was providing a shuttle to San Jose, Costa Rica for all the customers who lost their flight and place them on the first flights out to their final destination. I was shocked to see that Southwest could provide some sort of accommodation and UA wasn't but it's probably because they care about their customers.

Now I understand natural disasters happen and that's not under anyone's control but considering my circumstances I would think United Airlines would have been willing to assist In one way or another. Keep in mind I am trying to get all this done with two young children who were very irritable because they had been waiting for hours to find out what we were going to do. We get back to the resort to find that we would have to pay $230 per night and remember my rescheduled flight wasn't leaving until Friday so that was a total of 6 nights. Not to mention I was also told by United Airlines staff that I was not guaranteed that I would be leaving Friday as they couldn't confirm what Houston's airport status would be. Ultimately, I ended up paying for two additional nights at the resort I originally checked out from and paid a total of $445.00.

Let's just say I was no longer in a vacation mood but instead a survival mode because I felt alone with no help from UA and began searching for flights. I contacted United Airlines customer service center and waited for nearly 45 minutes before a representative got on the phone with me. I explained my situation and they told me they could not put me on another flight. They did however tell me that in certain cases United Airlines loyalty members get first preference on flights; I was speechless. I couldn't believe what I was being told. I desperately began to search for flights and after hours of searching I was able to find tickets for us to return home with two different carriers.

I ended up paying $3,113,36 for flights from San Jose to Washington, D.C... And that was the cheapest flights I could find because all the other flights were costing us much more. Although the ticket prices were very high, I knew it would help avoid health complications for my son. Again, I paid an additional $65 to get my family and I from Hotel Riu to the transportation center. However, the problem was that San Jose is about four to five hours in car from Liberia and not knowing my way in the country I had no other choice but to seek public transportation. I managed to find a local transportation agency that bussed people from Liberia to San Jose and risked taking myself, my husband and my two young kids on a public bus for five hours in a country we all were unfamiliar with. And paid a total of $32.00 for all four of us.

My family and I were scared but had faith we would get there safely, and we did only to find ourselves at a final stop that had us walking for about 10 minutes in the middle of a rainstorm. We managed to get to the San Jose Airport but now we had to find a place to stay because our flights were scheduled for the following morning. There goes another unexpected lodging fee of $129.95. We wake up the following morning to find ourselves with a few different United Airline customers who also experienced flight cancellations, however, they informed my husband and I that UA paid for their flights but flying out from San Jose because their original departure airport was Liberia. I was astounded because I was told this wasn't an option but come to find out that UA does do it but only for certain customers.

Needless to say we managed to find transportation from Liberia to San Jose, book flights with other carriers, and got ourselves home before the Friday flight UA rescheduled us to leave on, which of course, was also cancelled. And even though it cost us a fortune to return home earlier than UA expected, it prevented my son from experience any health complications. In fact, I was curious to see if in fact the flight we were scheduled to leave on was still scheduled to leave and discover that It was still canceled. So United Airlines expected me and my family to pay for lodging for an additional 6 nights and wait until Friday, September 1st to find out our flight was still cancelled? This is absurd! I would think with United Airlines being such a large company they would have had a backup plan for their customers in cases like this. Let's just say this was certainly not the level of customer service I expected to receive.

This was not just an awful experience, but it also put my family and I at risk in a country we were all unfamiliar with. I spent a lot more money than I intended to all because United Airlines was irresponsible and unwilling to help accommodate us. I kindly ask that you please review and take into account all of the additional expenses I had to incur as a result of this incident. I hope that UA takes responsibility and compensates me for the expenses I had to make to get my family and I back home safely to the United States. I look forward to hearing from you soon.

Expenses. Shuttle Transportation: Hotel to Airport (Sun., August 27, 2017) $65. Shuttle Transportation: Airport to Shuttle (Sun., August 27, 2017) $65. Shuttle Transportation: Hotel to Transportation Center (Mon., August 28, 2017) $65. Shuttle Transportation: Transportation Center to San Jose (Mon., August 28, 2017) $32. Lodging: 2 Nights at Riu Guanacaste (Sun. 8/27 & Mon. 8/28) $445.00. Lodging: 1 Night at Holiday Inn in San Jose (Mon. 8/29) $129.95. Lodging: 1 Night at Courtyard Marriott in Miami Florida (Tues. 8/30) $59.41. Airfare Tickets from San Jose, Costa Rica to Miami, Florida $2,307.24. Airfare Tickets from Miami, Florida to Washington, D.C. $806.12

United, sells me this expensive seat, "$449.32" but because it's a bargain flight, no seats. Even though my selection has "aisle" in my history, I'll get a seat assigned at the gate-maybe. So if it's not in the middle of two rather large framed people, it will be in the rear guarding the bathroom door. United - wake up. Let those with bargain fares purchase a decent seat of their choice. UNITED - you are the scum of the airlines and this will be the last time I use you and will let everyone in my business connection to also follow suit.

When I explained the health issue and the extremely bad air in Bend Oregon, they said they know; it is all over the news. They want to go to my doctor and to get a doctor's note (on letterhead) to refund my ticket. That is crazy. I have to take time off work to go get a doctor's note -- why do they not just allow me re-book at a later date, ideally no fee, but if a fee a reasonable one? I need to take time off work to get dr note? I hate United. They are the worst, worst, airline. They just do not care about customers or customer service at all.

Needless to say after all the delays and lies we left 3.5 hours late finally. I ordered a drink and asked that they comp my drink they said that is not their policy. This airlines has obvious issues. Okay so now here we are at the airport in SFO to go home and we are just told our 11:10 am flight is now at 1:20 pm which has now been moved out. 2 times. Beware do not fly United. They have issues. I fly American at least weekly and have never had this incompetent of service even when their flights are delayed. Wow avoid this at all cost. Literally.

They got me on another flight to Miami then Jamaica. I missed that flight cause they changed the gate and I didnt know. I slept there all night in the airport (I have to say maybe American Airlines is worse than you guys). I was on the phone with some one one week later promised some one would get back to me (never happened). I emailed customer service. Spoke to an Annette **. She thanked me for my input and sent me a 100 dollar voucher (a slap in my face after what you guys put me thru). I would like to speak with someone about this matter. If I could I would give you zero stars.

We had over 50 family members using your airline. We all checked in as they called for EARLY boarding. I went to get my grandson something to eat. When I came back with 15 minutes before take off I was told they left with my family on board and my carry on I might add. The ladies there where laughing at me missing my flight (later on I come to find out they hadn't left). I had my grandsons carry on. REMEMBER I SAID MY SON'S WEDDING: I missed his rehearsal dinner which I will never get back, I missed two day in Jamaica with my family thanks to those ladies at the desk as they laughed. I was scheduled for a flight to Jamaica for my. They put me on a connecting flight on American Airlines. I think even worse then.

At this point - the weather was excellent. The pilot announced we are ready to go and will probably make up some of the lost 2 hours. Suddenly he said there would be additional paperwork required which would delay us. This was surprising as our aircraft was the last to depart as a US aircraft from Aruba. Now there seems to be a talk with the air hostesses that they are looking for a mechanic. The mechanic arrived after 20 minutes. He took a picture and asked if the compartment could be broken open. That seemed to be a no no for some reason. The mechanic disappeared - we were already delayed by over 40 minutes. The pilot continued to tell us that we are being delayed for paper work.

Sensing the closed compartment is the real reason - the passengers tried to help to open the compartment. My little son - tired of waiting for hours - asked me - 'Dad - can they not do this at Newark?' I had no answer for him. Now the mechanic (who was from American Airways) reappeared at his own leisure. He tried to open the compartment with screw driver. More struggles and after a good 55 minutes (I was counting) - the over head compartment was open with the cheers from the passengers. A minute before that - the pilot kept complaining about the pending paperworks. As soon as the mechanic left - suddenly all paperworks are done and we were being taxied. No apologies were given from the United staff. For my little kids - no free food was offered, They slept off hungry in the plane. I know that delays are part of airline business - but delays can not be profitable.

I am hoping someone from United would read this and understand the real reason for the delay. The staff could have contacted the mechanic instead of trying and waiting for almost 20 minutes. The compartment could have been taken care of at Newark where United has a better staff members. After the compartment was open - we saw that the only valuables there were luggages of the flight attendants. I suspect they did not want to be delayed at the Newark airport and so delayed the flight for an hour. Please take action - if needed please speak with the passengers of the flight. I am not publishing my horror story anywhere but here - but if I think that United executive would turn a blind eye to this incident - I would be forced to tell my story to independent media.

As soon as I entered the tunnel to get to my plane, I was stopped by a United employee almost yelling "How did you get in?" There were 3 United employees at the beginning of the tunnel, just talking to each other. And all 3 ganged up on me. "How did she get in?", they were checking the doors, one was locked but not the other door where I was able to get in. Then all of them said, boarding is over. And I quickly said, "I just heard you call my name, the plane is still here, the plane door is still open." They would not hear any of it, they looked at their watch and one said, "You're 3 minutes late, boarding is closed." One of them was ready to take me to a United Service Desk to book another flight for me, even though the plane I was trying to catch is still there, with the plane's door still open as they were still loading car seats & baby strollers that passengers took with them.

As I was leaving the tunnel pleading with them, I heard someone from the back say that I can board. The three of them were still hesitant to let me go, they wanted to give me hell cause I got in thru the tunnel when the doors were supposedly closed. Because, I got in thru an opened door, they are willing to sacrifice me for their mistake. Omg, so I was 3 minutes late cause the nearest rest room was closed and had to use the rest room further away. Never again United! Your employees are heartless.

By now it was 6 in the evening. We had a connecting flight from Washington at 5:30 which had left. Then many passengers opted to get out. We could not as we had a hotel booked in San Diego for that night. Then they wanted all of us to get down as they wanted to recount. Then we got back and after another 4 hours we left for Washington at 11 midnight. Reached Washington our connecting flight which was the last one for the day had left. Spent the whole night in the airport as all hotels were booked and United did not care. Next day also we were not put in the first flight.

Instead we were put in the afternoon flight. So by now we spent the whole night and day at the Dulles airport in Washington. My son got sick. Also we lost one day of our hotel stay in San Diego. Plus we lost two days of our vacation. Another issue is their horrible seating. All the four of us were made to sit separate and that too in the middle row. My two minor sons were really upset about this and the ground staff even after repeated request to at least seat our sons together did not agree. I must say this was my only trip in United which I had apprehensions about after the recent incident but I still took a chance. And seriously they are the worst. Horrible is all I can say. Will never travel ever again. My first and last trip with your horrible airline.

Rene – a flight attendant whose last name I could not get - came walking by and screeched at me that the bin will not close and I have to turn my bag. I did not complain but simply tried to get up and turn it around. Before I could, she slapped it with her hand to turn it sideways and pushed it back lengthwise. As I stood up, I said, at least we can turn it with the wheels out so others could have more room and I was reaching my hands up to do so. She did not acknowledge that I was actually being considerate of other passengers but screeched again at me saying why did I not do that in the first place and then walked away before I could say that I did not need to as the bin actually could close with it positioned the other way.

I was truly dumbfounded at how rude she was. I have been traveling extensively for 30 years and I was shocked at how I was treated. She was so rude that it upset me as I have never been treated by a flight attendant in such a manner. So I looked for her to come back down the aisle as I wanted to get her name and file a complaint. As she came back down the aisle, I took out my phone and activated the camera as I had hoped to get a picture of her name. I asked her for her name and held out my camera to take a photo. She told me photos were not allowed and she pushed me away.

She did not need to push me away as when she said photos were not allowed which I did not know or I would not have taken out my camera to take a picture of her badge for the complaint, I then simply said well give me your name which she did – while she shoved me away. Again, I was shocked. She had no need to shove me and I told her she was the rudest attendant I have ever encountered and said I was going to file a complaint as her treatment of me was totally uncalled for.

Then, Rene obviously LIED to a supervisor of operations, David **, who came to my seat and instead of asking me what happened, accused me of “touching” a flight attendant which he went on to say was a federal offense and then threatened to take me off the flight if I did not state I would comply with rules. I truly cannot believe how rude this was. Rene pushed me, lied to him and he did not take a second to try to get the facts. How is it possible that in this day and age when information is at everyone's finger tips, he could not look me up, see my record with United as well as any other airline, know that I have never had an incident and then perhaps walk up to me and ask a question versus accusing me and threatening to take me off the flight.

I am so distressed that as a passenger in good standing, I obviously have no rights. How is this possible? How can a flight attendant lie because she knew I was going to file a complaint and then I be the one who gets accosted by the supervisor and threatened? I have a lot of experience in flying so I not only know when my luggage fits, how to be considerate of others and make sure I leave them as much room as possible in overhead bins but I also know how I should be treated.

Given the fact that I have NEVER filed a complaint against a flight attendant for being treated rudely any United staff like David ** could easily me look up in their systems an maybe give me the courtesy of asking what happened instead of accusing me outright in the aisle and threatening me with arrest if I did not verbally state I would comply with rules. When I told him what happened yet still addressed his request that I verbally state I would comply with rules, he went ON! He continued the verbal abuse in the aisle even though I had complied with his request. It was horrible and so abusive. I then did refuse to state again as I told him the facts and told him I had already addressed his request.

This was uncalled for. He could have easily tried to get the facts and not harassed me which he did by going on after I had complied with his request but still told him he needed to know the facts. It was horrible. I could not believe I was treated so rudely by an attendant and then harassed by United security because she lied. Treating customers like this – especially ones that are well known to United so they can completely look them up and determine the airline’s very long term experience with them is inexcusable. INEXCUSABLE. I would like to know what legal recourse I can take. Can you please help me as this is very distressing to me?

Flight UA 380 landed at SFO airport at 10:15PM, but was on the ground waiting for the gate for 80 min (1h 20min) (!). Due to the wait on the ground for 80 min, which is, clearly, not related to weather conditions and it is United Airlines problem, I missed my connecting flight US 2081 to SAC, which departed at 11:13PM. The flight for SAC was the last flight for the day and my children and I was not able to arrive home!

Worst of all, was service from United Airlines Representative at the rebooking station. I don’t remember her name, but I assume you could locate the representative, who worked at SFO airport on Sunday, August 20th, at the end of the business day. Besides very rude attitude and the fact that I missed my connecting flight due to United Airlines problem, I didn’t received any reasonable service or even attempt to find resolution to my problem and the fact I have two minor children with me at the middle of the night. More, the United Airline Representative told me that she is finishing her work day and would not be able to assist me. I was forced to cancel my connecting flight to SAC, pull out my luggage and seek transportation to Sacramento by myself.

I used my other phone and contacted Customer service again requesting to speak with a supervisor with phone #1 on hold; subsequently, "Yaffee" expressed a desire to handle it herself without a supervisor but to my insistence put me on with "Lino." I reiterated my concerns to Lino. Lino didn't seem to have much interest in "Aria's" behavior or disinterest with customers concerns about the possible handling of potentially hazardous material (permission or Questions) and simply directed us to the luggage and baggage rep. Maria. Thank goodness, a competent and helpful rep.

It is of great concern to us about lack of attentiveness to passenger safety the representative Aria demonstrated. Should questions or requests of this type go ignored or worse, treated with arrogance or hostility and the customer be left on hold indefinitely? Even brought to the attention of supervisors, fall on deaf ears? My 23 years in law enforcement in anti-terrorism training tells me no. I don't believe that this could possibly be policy of United Airlines so I am bringing it to your attention. I hope for the safety of your passengers that any questions brought to your customer service representatives regarding questionable materials onboard any flights would be dealt with or answered, don't you?

It scares me to think what could be brought onboard a plane by undirected people who tire easily of the time and attitude/behavior of the reps that dismiss them. Maybe some representative training may be in order (or at least their supervisors). All of the above is recorded in the times listed at the beginning for your review if you wish. Finally, I defer to using my own common sense and err on the side of caution, leaving home any battery powered (lithium cell) items for travel.

However, I encountered a completely different situation at the airport. The airport baggage handlers told me that I would have to purchase an extra small bag that would be charged as a carry-on. With time ticking away at the end of an exhausting day, I paid $70 (approx) for a new bag at the airport store and was told to unload stuff from the overweight bag (about 13 pounds) into the new third bag that was then charged an extra $150 to be checked in as a carry-on bag. Surprised by the difference in information, I called customer service again and received no convincing explanation from an agent who tried hard but was clearly inexperienced. Said agent also did not transfer me to a manager upon request.

I then emailed United's customer service but their reply has been the standard corporate jargon notifying me that I should have been aware of all the baggage rules beforehand. If a customer under tremendous time constraints is still expected to know every single detail of the baggage fee regarding his/her flight, why even have a customer service at all? Are they not employed to address said problems and provide answers that are in line with local airport conditions? Can even this much not be expected of an organization as large as United?

The rudeness of the baggage handlers, the utter disconnect between customer service rank and file agents and their immediate managers, the stalling over the phone by agents and their refusal to escalate and the deliberate delays in replying to email point to a deep-seated disrespect for customers and an arrogant certitude that they will come no matter what, attracted to the fares. This incident has had an immediate impact on my business choices. I deliberately avoided attractive deals offered by United for a transcontinental flight and chose another time-inconvenient airline.

I do not claim that I was blameless in this interaction. After all, I had shown up with an overweight bag. However, I made a reasonable attempt to understand local airport (IAD) baggage requirements and was severely let down by customer service. Just after they checked my bags in after making me cough up an exponential sum of money, one well-meaning but ill-timed baggage handler walks up to me and says that she could have helped me get a discount and reduced the money I had just paid! She was trying to be helpful but it felt that salt was being rubbed into my wounds.

I understand that premium economy customers such as myself are not revenue generators for United and that most of their profits are made from business class passengers. But that doesn't give United the right to treat reasonable customers such as myself with wholesale contempt. If United wants nothing to do whatsoever with passengers that bring in overweight baggage or wants to take out its frustrations on them, a statement to that effect must be included on their website and in their ads. Modern travel is already stressful due to the security arrangements involved. Corporations like United add an additional layer of humiliation.

I had to ask for water and insisted they must serve first passengers with kids. They reluctantly start service as it was a SPECIAL favor. Water was a problem on this flight since Denver airport gate 20/24 that UA used for this flight do not have any drinking fountains nearby. I am sure the airline has a body size policy for flight attendants so they can fit on the aisle - but with this crew UA clearly ignored any such rules or customer service basics. I had an injury at leg (my knee cannot bend) and asked for accommodation (change seat from middle to side) but flight attendant Larry was rude, rejected my demand and made fun of me instead of providing assistance. I was lucky a passenger offer to change seats. Water was provided to the passengers only after I asked while Larry was enjoying his iced soft drink in the back of the plane joking with a passenger about my injury. The overall attitude of United personnel is rude, careless and useless.

United Airlines mislead passengers to buy their advertised lower fair tickets and then add $25 fee for ONE luggage that can easy fit in the overhead bin, when is not disclosed the next ticket class is cheaper including luggage. This price manipulation is done to sell more expensive tickets as "lowest price". I fly a lot due to my business job but after this experience my co. will never again fly with UA for any flights. I was hoping that after horror stories on the media about passenger abuse and change in upper management will be an improvement - but I was wrong - the opposite is true.

He was seated one row in front of me on the opposite side of the plane. I explained to my son that I would do everything in my power to try to get our seats moved. I spoke with the amazing woman at the counter that my son was only 7 yrs old and our seats were not together. She was able to get our seats moved so we were together.

Once we got to Denver once again my 7 yr was upset and scared that he would not be able to be with his mother. I spoke with the lady at the counter for our flight (flight 1211 Denver to Pitts on 8/1/17) to see if she could get our seat changed yet again. At this point our seats were almost 10 rows APART and on opposite sides of the plane. As you could imagine I was very nervous and upset about this. Again she was amazing and was able to get our seats moved to be together.

I'm so thankful that these ladies were able to change our seats. However after booking my tickets and the age of my child being on record why should I have had to go through all that trouble? Traveling with a child is hard enough. He should not have been scared being away from his mother. I'm very upset and disappointed with the unnecessary stress that was added trying to get our seats together. I will not be traveling United again.

He kept saying that he could not check-in for us anymore & then suggested for us to catch the flight of tomorrow which would be a long connected fight while what I paid for & reserved for was a Non-Stop flight & I had planned out the transportation pick-up at Punta Cana & the Resort's Reservation for 08/02/2017, not the next day. I asked for the Supervisor to speak to, then 5 minutes later, she came & looked at what were on the computer's screen at that time, she confirmed as he did that we could not board the flight for today. By this time, it was 15 more minutes more that we're wasting instead of assisting for us to hurry to get to our flight. My guesses were that they had sold our confirmed seats to other passengers with overbooking practice as this had brought to United Airlines so much trouble in recent months, but I think they would never change of their way of doing business.

So for me, I am the latest victim of their way of overbooking for the flights even with my tickets & reservation were paid for & confirmed months earlier. The Ticket Agent even said there was no other flight off today for me to go to Punta Cana, even I told him I would be willing to pay extra just so we could fly there today. I ended up told them that I wanted to cancel the whole reservation as we were so frustrated & disappointed with the lack of customer service/accommodation & effort to assist passengers to check-in at the counter. I would be satisfied & happy even if after checking-in then went through security check-point then at the gate, I would not be able to getting on as the plane already closed the gate, as I would know the Ticket Agent had tried his best to assist me & tough luck that I could not get to the gate in time to board the flight.

But here, the reality was he tried to stop me from the first moment I appeared in front of his counter & immediately announced that because of 10 minutes late according to him, we would not be able to check-in??! I am sure if it was his family members or someone related to United Airlines employees that work here, this 10 minutes lateness would not be a problem & they would tried their best to expedite for the check-in process, why would they do that for the other paid passengers like us??! We returned home then I called United Airlines to cancel my flights just to be told that as I cancelled it, it won't be any refund to me since I had bought the unrefundable tickets online??! I had never aware of such thing when I bought the flight tickets, nothing came as a disclosure to me regarding this fact, now after getting denial to board the flight, screwed up my entire family vacation, then not even refund to me what I already paid for??!

For all intended purpose, do you ever know about any sale transaction or service that the customer had not taken the product or given the service to, now being told that no refund for what had been paid on such product/service??! United Airlines did state that to me, yes, their representative told me that over the phone. You could imagine how upset I was, so I asked to talk to the Supervisor again, this time, this lady appeared to be a good listener, she listened to my whole horrible experience just took place a couple hours ago at this airport & but she could only cancel my flight reservation then directed for me to file the refund claim via United Airlines website which would have to be investigated & approved by the Refund Department in the next 7 business days??!

Well, I would have to wait & see how they would resolve this horrible incident that caused by their own employees then made it like it was my fault & from there try to not refund for me. I could have claim for them to pay to me all of my other expenses as I also had to cancel all of my reservations in Punta Cana as a direct result of their denial for me to check-in at the airport this morning. But I only told them all I asked is to get the refund of the flight tickets which I had paid for. My last resource is my Bank's credit card, as if they would not issue the refund to me, I will contact my Bank's credit card to dispute the whole transaction as I can prove that I did contact United Airlines regarding this unfortunate incident that resulted of the cancellation of my entire vacation, not just the flight tickets alone.

So there you have it, my greatest experience with United Airlines this morning as we got up at 4 AM to prepare to go to the airport for this vacation trip & now, instead of enjoying the vacation, I am spending time to explain to them how it was happened and tried to ask for the refund. Seem like the United Airlines employees at this particular airport did not care much about the company and its passengers, whatever happened it's someone else problem & they are only there to collect the paycheck, never mind on anything related to customer assistance, customer service... as they had been trained to do when they were hired, especially, the upper management that oversees the company's operation here has little involvement when it comes to resolving issues for passengers such mine this morning.

They acted like it's everyday things, no big deal while it took a lot of planning, coordinating among family members to have days off from works/jobs to be together on the same week for family vacation. Hope this will happen to them someday, somehow, so they would realize what they had done so many times to others. Please, share & comment about my experience & others as well so that potential passengers would think very hard before they book for flight with United Airlines as if they would, be prepared for similar experiences that we posted here. Good luck!

My return trip I faced another drama from the employee there. They didn't respect or professionally handle their jobs. With full of disrespect they didn't let my luggage pass because it's over by 1.8 Ib which is very ridiculous and all rude and nasty mouth from the employee that shouldn't be in the business. I end up shuffle my stuffs inside my carry on luggage to get rid of less than 2Ib weight. I have the manager name and the time and date and will not hesitate to sue them for all money and time I lost.

Because of my knowledge of travel, I figured a way out of Chicago in the morning, but many of my fellow passengers did not arrive back in Hartford until Sunday morning. Many of which were elderly, and many required ambulatory assistance to get around the airport, which United did not provide. I can understand that sometimes things happen, but I was watching the incoming flights, and this happened on fifteen other flights as well. This was not unique to my flight. This chaos was intentional and more widespread. I can assure you, that I will never fly on a United aircraft ever again.

I lost 4 days with my grand kids and I had to borrow money to be able to pay new tickets for my 2 grand kids and adult companion - I am Demanding Refund on all the Tickets. I do Also want a round trip ticket for adult to accompany my grand kids on August 2nd when they go back home to Akron OH - I was told by last agent who was the most helpful her name is Ray ** that my refund should be done within 7 days - so I will wait 7 days and after that I will be instructing my lawyer who already got all the info for what happen to me and we will be also contacting all the main TV Newspaper media and I do have some recordings I did to protect myself from United agents.

How they did talk to me like I was 2nd class citizen. My Refunds within 7 days plus another rt ticket for adult to accompany my grand kids home from Spokane WA to Akron Ohio on August 2nd 2017. First set of tickets were purchase on Alaska Visa ** for amount $1480.80. Second set was on AAA Visa ** for amount $ 1,055.60. I hope United that you retrain your agents and that they will be more understanding to old lady like me who is dying and just want to see her kids for last time.

They said that the flight from Las Vegas was reassigned and we now had to wait for a flight that was coming from Raleigh which wasn't scheduled to take off until 11:00pm. We were told that they did not have a crew for our flight and we would have to wait for a plane to fly them in. They also said our pilot was on the Raleigh flight and necessary equipment was on a flight coming in from Washington/Dulles. From that point on, we started getting additional delays. Next notification was it was delayed until 1:15 am, then 1:30 am, then 1:45 am, then 2:00 am, then 2:30 am.

We finally boarded the plane at 2:30. We boarded the plane and it was very hot and smelly. It didn't appear to be cleaned and we got the impression that they were not prepared. We sat on the plane for a half hour when all of a sudden they turn the lights on and announce that we needed to get off the plane because the flight has been delayed again to 11:30 am due to the pilot being tired. (15 1/2 hours later!)

As we exited the aircraft we were told they would not be issuing any hotel vouchers. They said we could go to the customer service counter to get a $30 meal voucher. So we go to wait in the customer service line. People were camping out there. We stood in line for hours without it moving. Then at 4:30 they announced their shift was over and they left, leaving all the passengers standing there. We were then forced to find somewhere to try and get comfortable in the dirty, cold airport with no comfortable seating anywhere. We asked one of the United gate reps for a blanket and they said they were all out as they proceeded to laugh at us!

Some passengers called the United customer service line and were told that the customer service desk would reopen at 5:00. That was not the case. Employees slowly started showing up at 6:30. So we stood in line again for hours. When we finally got to the customer service agent we were told that we were not promised a voucher. They proceeded to tell all the passengers on this flight that it wasn't true and we were not getting vouchers. Basically calling us all liars, as if we are trying to scam them out of a meal! Finally after asking for a supervisor they agreed to issue two $10 vouchers. The customer service reps all had such attitudes and acted as if this was money coming out of their pockets.

We went back to the gate and one of our fellow passengers needed a new boarding pass printed. He asked the gate agent and the gate agent told him that he missed his 8:00 flight yesterday and asked him why he missed it?!? We all had to explain that we were all there still waiting for our 8:00 flight! So finally the plane arrives and we board. The supervisor is waiting at the entrance and tells us that she is sorry and that to make it up to us she will give us free snacks on the plane and they will make an announcement on the flight about how we can get compensation. Well guess what? By the time they got to the back of the plane they ran out of snacks! We didn't even get their compensation of a bag of chips! Haha. Oh, and no announcement was made.

I left my house at 4:00pm on Friday for a 2 1/2 hour flight. I did not arrive at my destination until 4:00pm the next day. 24 hours! We were only going for the weekend so we missed a whole day! And of course then we had the headache of dealing with the hotel and rental car because we did not arrive on the day we reserved. I will NEVER fly United again. Between the excuses they gave, changing their story every time someone asked about the delays to the terrible attitudes - I am done. I can understand delays due to weather but when it is due to lack of crews/pilots, that is unacceptable. We all pay a lot of money and we expect to get what we have purchased.

When I reached the desk, they said that the earliest flight would be the next afternoon. I was a little concerned to what I would do for 19-20 hours in an unknown place, so I asked them for accommodation and what they replied was “that is your problem, we cannot do anything about it”, I tried politely convincing them but they REFUSED in a very negative tone, they said "we cannot provide you with any accommodation." I asked what I would do overnight for so long in a place I have no idea about, and they didn’t even seem to care to direct me to someone who could help. Moreover, they rebooked my ticket for the next day and without informing me they changed my airport to JFK!

This was crazy because they were not even willing to pay for my transport to go to JFK, I asked the lady who was helping me and she said WE cannot provide you with anything, “I’ve already called to check” she was right in front of me and had made no calls, she was extremely rude and did not even give me further flight details (she rebooked me for an Air India flight instead of Swiss airlines ahead), and said that “you have to figure this out at JFK on your own”. Being in customer care, I have no idea how someone can talk to a customer like that and I was being extremely polite and nice, even though it was the airlines fault. I GOT NOTHING and wasted an entire day, where I was supposed to reach Vadodara early morning on 16th, which did not happen.

On the other hand, United Airlines got me mentally frustrated (tortured). They left hanging of how to travel to JFK, where to stay for 19-20 hours, flight details or anything! They DID NOT ASSIST ME IN ANY MANNER POSSIBLE. Even if they helped me out but directing me another place, I would have understood. But how they treated me was ridiculous. Other than that, my luggage came in after 4 hours of waiting, and no one even told me where to collect it from. I felt like United Airlines customer service was horrible.

I am requesting to be refunded 1/2 of my travel because it was entirely changed, no overnight stay provided, no compensation for taxi, plus I didn’t even make it in time for my plans for that day. I usually travel a lot to foreign countries, but this has been so far, the Worst experience I have ever had! I have also tried reaching out to United Airlines via social media, but have not gotten any response. United airlines really put me down, as much as I used love travelling with it. I would not travel with this airline again. From a very Unhappy Customer.

He left the curb side check-in and returned about 5 minutes later avoiding us. We pressed him about our bag and he said not to worry he fixed it. Well I guess he was lying to us because when we landed, our bag was nowhere to be found. We have called numerous times and they say there is no update. This is day 2 and we have no clothes, no nothing including my medications. They are not responding at all.

Aside from that, our layover was extended but was updated numerous times with widely varying time frames for our next departure. No seats were assigned and no one can give us any info about the seating. We were told if there are any seats left, we will get them. What on earth does that mean? We booked and paid for a flight that may or may not have seats for us, as we sit halfway across the country from our home? I find this to be a horrible disservice to your patrons. I do not think I will be flying United again. Now that I'm researching (shame on me for not doing this prior) I see that thousands of people are also unhappy with service here and United has some of the worst ratings. I definitely understand why. United needs to implement ways to rectify these issues. They are unnecessary and are very irritating for travelers to deal with. I have never had such a disappointing flying experience as I have this time.

United's Zika policy says you can only get a full refund due to Zika IF your tickets were issued before Feb 29, 2016, but the area of Mexico we were traveling to was not added to CDC's blacklist until 13 months after that. What about all of the new Zika infested regions that CDC has added over the last 16 months? The options for expectant mothers who planned a trip before they knew they were pregnant are to A) go and hope you don't get bit by a mosquito that will give your unborn baby microcephaly or B) lose over $1,000 because you're not willing to risk it, which is the boat I'm currently in.

This is so unreasonable, and quite frankly, unethical. I am simply abiding by my doctor's and the CDC's recommendations in order to keep my baby safe from Zika. How can this not be considered a legitimate reason for a refund, United Airlines? If this doesn't qualify me for a refund, then what does? I understand that you are a business and you want to make money, but do the right thing. This is despicable.

BUT... try to call them for a refund! A JOKE!!! I've spent about 2 hours total on the phone trying to get assistance in requesting a refund that of course can only be done ONLINE, on a Refund request form, that SHOCKINGLY, WILL not go through because it won't accept my luggage number that THEY have provided me!! OHHH, but wait. You can't get anyone to help you on the phone either! There's NO department for that!! SO CONVENIENT right? Worst experience and customer service.

While the second person was making my reservations I asked 2 times for the extended room seats on ALL flights, and she assured me that the cost would be $2241 for both my wife and me. I gave her my credit card (not the UA card) and she booked my flights. I then went on the UA site to book my seats for the 2 UA flights. When I tried to book my flights on flights 9470 & 9261, I was shown an extra $290 for extra legroom seats. This is exactly what I asked about with the second person two times, and she assured me that the total cost for my 4 flights would be $2241!

I then went on my credit card site and noticed that I was charged $34 more than quoted! I understand that this might be a charge for using a reservation agent, but certainly not when I am told by the UA reservations system to call for help! Frankly, I am upset that I was not given correct info by your reservation agents, and that they did not explain that they do not charge for the extra legroom on the last two flights because they are not UA flights. This is simply WRONG. I have heard reports of UA mistreating customers often on the news, and this is just another time that UA, through its employees, has mistreated a loyal customer! I understand that I have 24 hours to cancel my reservations and without a reply, I am considering this.

The email also specifically said. Quote: “Airline check-in staff and the Canada Border Services Agency will have electronic access to your eTA status using your passport.” The check-in process went uneventfully and I assumed that the eTA had been checked and confirmed by your check-in staff. I had a copy of the emailed eTA on both my laptop computer and my cellphone but was never asked to provide the eTA email message or eTA number and naturally assumed that the check-in staff had access to the eTA number as stated in the email eTA message and that all was in order.

Details of the second eTA: Status : eTA approved. Name : Elina **. Passport number : ** eTA number : ** Expiration : 2022/06/25. The attendant then immediately issued a boarding pass for the next flight (UA 467, on June 27, 6:47 PM), without asking me for my preferences. In addition to missing my flight, which was stressful enough, there was a huge chaos with my suitcase. I was told that by removing it from the flight it was also deleted from the system and could not be located.

The gate attendant, to whom I handed the luggage slip which she required and which was used to locate and remove my luggage from the plane, rudely, deviously and stupidly claimed she had never received the slip (although it was used to locate my suitcase and remove it) making it extremely difficult for me to later locate the suitcase. It took an hour and a half at the customer service desk (at terminal 1) to actually find it and provide me with a new tracking number after locating it by calling the person who actually removed it.

I still had no idea where my luggage was. When finally, I got the tracking number for it, the UA attendant claimed that the suitcase was in the “baggage claim” facility which was closed for the night and there was no one that could hand me the suitcase which carried all my warm clothes and minimal needs, back to me. Since it was already 11 PM, (the next flight was at 06:47 AM, and the customer service advised that I should be early to handle the suitcase problem, there was no place for me to go, and I had to spend more than 7 hours in the cold, deserted airport.

It was a horrendous nightmare. I was deeply humiliated and embarrassed, missed my flight, lost the paid hotel reservation in Toronto and had to wait for the night at the airport without any warm clothing and replacement underwear, etc. The UA crew suggested that I be at the gate as early as possible to make sure all was well with my luggage, so there was no point leaving the airport and going back to the city. I did not have anywhere to stay, did not know any hotel and the time it would take to go to and from the city would make any hotel reservation and stay very short and ineffective. I did not have any warm clothings, blanket and essentials and nowhere to buy ones in the closed and deserted airport. All this due to failure of your airport staff at either check-in or at boarding gate.

Further, when requested a written explanation of why the boarding was denied, the gate attendant refused and said it was not her duty. Opposed to item 250.9 (a). It is quite clear that the fiasco was the direct result of failure by either the check-in staff who should have checked for the eTA as part of the check-in process or the gate attendant who refused to let me finish the process of providing her with the eTA number instead of helping me resolve the situation. She acted rudely and in no manner appropriate for a service providing organization such as UA. It looks as if the attendant was deliberately trying to prevent me from boarding the plane for reasons I cannot even guess. Further, after they closed the gate right in my face, she refused to answer my questions about the luggage, sending me to the customer service desk.

Stressed and humiliated as I was I failed to take down the attendant’s name or ID, but I believe she can be traced from UA's work schedule of June 26 2017 (It was the female not the man). Important: On my alternative flight the next morning, I was NOT even asked for the eTA during the boarding at the gate. From this I understand this is not a consistent policy of the company.

I have to point out that the staff at the next flight, UA 467, June 17, 2017 at Gate C22 assisted me in any possible way to follow up on my suitcase and making sure it is on the flight with me. Anja went out of her way to help. Which only points out how the attendant who denied my boarding could have acted. As I mentioned, all my travel documents were in order, and I have fully complied with the Canadian government requirement to apply and receive an eTA prior to my flight. I have operated according to the instructions provided in the email I received, trusting United Airlines would do the same. I was denied boarding in direct violation to UA’s contract of carriage.

Another flight attendant arrived and the flight attendant with the ice cream turned to her and pretended that I was arguing with her about whatever was in the cup. She then reached over my husband and attempted to force me to take a bottle of water. I told her I had water and again asked for the ice cream. She handed one cup to my husband. My husband asked both flight attendants to send a supervisor to talk with us as we were unhappy with the unprofessional behavior of this one flight attendant.

Eventually a woman who said she was the supervisor came back to talk with us. The supervisor stated the flight attendant accused me of throwing ice cream at her and the pilot had been advised I was a problem. The supervisor continued to talk and attempted to provoke my husband and me so that she could substantiate what she was told. I told her it was impossible for me to have thrown ice cream as it was still unopened in my hand. Based on the flight attendant lying about my behavior and escalating the situation, I requested that the supervisor move that flight attendant to another section. I handed the unopened ice cream container to the supervisor. I asked the supervisor for the name of the flight attendant but she stated that was against FAA laws. She still wanted to argue and provoke so I put the ear buds on and turned to the movie screen.

Later the same flight attendant came by and was angry that I had requested she be moved to another section. She said we had broken federal laws and would be handcuffed, taken off the plane, and arrested in Newark. Later the supervisor and a woman who identified herself as the purser came back to talk with us. The same pattern emerged with the two women continuing to use provoking statements. My husband and I remained calm and attempted to defuse the situation.

This was a humiliating and intimidating situation. Due to our advanced age and health conditions, our physicians tell us we should move about while on a plane as much as possible and to not stay seated too long. We both knew the flight attendant and supervisors were watching us and attempting to escalate the situation so we only stood up one time on this nine-hour flight.

I believe we were singled out for this abusive behavior due to our age and disabilities as the flight attendant commented more than once that I was elderly. I also believe the abusive flight attendant should not have been allowed to work that day due to her very poor appearance. She looked as if she had been on a three-day drunk and just rolled out of bed and came to work.

I had a 4 hour delay with Southwest before and they actually compensated everyone on the flight and we didn't even have to ask them. They did it on their own accord. My husband waited on the phone with them for over an hour just to be told that they aren't going to do **. This is why they're always in the news for their bad customer service. I hope the other airlines take over. This is by far the worst service I've ever had with any airlines!!! And this was not a weather related incident! Yes their plane is pretty and modern but I'd prefer to be on a older model plane with better service that cares about customers instead of a company that couldn't give 2 ** about the customer!

My daughter (2 yrs old) was sleeping as soon as we got board the aircraft. She was too tired from our road trip since morning that day and eventually she slept on my lap and hugging her with my seatbelt on. The aircraft is soon to take off and one of the attendant approaches us and insisting on putting my daughter to her assigned seat with her seatbelt on. And I refused because I knew as her mother that she eventually will cry and get grumpy and probably it will caused her discomfort. Well, I won't mind putting her to her own seat if she is widely awake. But the attendant was so unkind and even raising her voice to us and finally saying if something bad/problem happens that's up to us and turned her back.

I was so disappointed and embarrassed esp other passengers heard for sure what she did to us. I was about to complained but my husband stop me so as not to caused more trouble inside the aircraft. It was just so humiliating. My husband just comforted and said "She is maybe just old" and don't understand the feeling of having a baby. :( Tears drop from my eyes and I tried to keep calm during the whole flight. I was writing this review hoping to let go of this very bad emotions even until we got back home??? Maybe it's just a minor incident but I was really hurt and hoping that it won't happen again and to all other passengers esp. with children with them!

20 mins later haven't moved and pilot comes on and says, "Nope we are going to take off". 20 mins later haven't moved. Pilot comes on and says we need fuel and will be returning to the gate. We get back to the gate and flight attendant say, "If you want to get off and stretch your legs feel free but do not go far from gate because we can be cleared for take off at a moment's notice." I decide to stay on the aircraft because I had no reason to get off. 30 minutes later a voice comes on and says, "GET YOUR BAGS AND GET OFF THE AIRCRAFT NOW!" in a very upset tone. The remaining passengers grab their stuff and deplane - but now remember the passengers that decided to get off to "stretch" their legs - their luggage is still on the aircraft in the upper bins.

I get off and get in line to speak with the ONE AND ONLY agent at the desk - it took ALMOST TWO HOURS of standing in line to speak with ANYONE and NO UPDATES WERE GIVEN AT ALL, no water offered, no snacks. Approx. 5 mins before I got up to the counter a lady showed up to help the lone agent... she was clearly stressed out. I get up there. She is still very nice and professional and says, "Plane to Houston is going to take off" and that my connecting flight is rescheduled. Right before I leave I hear a crew member say, "We are timing out and there is no back up crew for this flight." WHAT! DID! YOU! SAY?!?

Thankfully I was still because if I had to stand in line AGAIN I never would have gotten home. Stacey the agent is very helpful and understanding and gets me on a American Airline flight direct to Seattle at 8:35 pm that night - it is currently almost 6pm -- by this time I have been at the airport since 10:30am --- but happy to get a flight home. I walk the mile to my new gate and jump on the skytrain. AA got me home and delivered me on time.

HERE IS WHERE UNITED WENT WRONG in the first place--- Once we were ordered to deplane there was absolutely NO COMMUNICATION. Having 1 agent to assist all of us passengers was BEYOND ridiculous and disrespectful... I understand mother nature and weather can't be helped but what can be helped is to treat your passengers as you would expect to be treated... communication is key! Help so that passengers who have already been on this flight merry-go-round for the past 6 hours know what the heck is going on and feel assured. Solutions... offer stinking solutions quickly!!! How about some water? How about a bag of nuts? I mean really??? WE could not leave the area... we DIDN'T KNOW WHAT WAS GOING ON. Clearly we were starving, thirsty, had to use the bathroom.

Where United went wrong in the second place --- Crews and the scheduling team knows when they time out. Clearly this crew and the scheduling team knew they were on borrowed time and to allow them to time out with NO BACK UP CREW is beyond cruel to all of us who desperately needed to get home or to a wedding, funeral, career changing meeting... whatever the reason we all CHOSE to fly on United... I mean come ON! I tried to send this to United without going through this channel but guess what... I could not find a way to do that??? So, so, so disappointed!!!

I have now tried multiple times on different days to get this form to work. All fields are completed correctly, a brief description of the problem entered, and then on clicking the blue summit, NOTHING happens!! It feels like a joke - perhaps this is the new reality for United Premier, Gold Star Alliance, travelers? Of course there is no contact number or any way to follow this up. Unhappy traveler.

He passed early Saturday. So I decided to fly home Sat instead of Sunday. I had a business trip planned Sunday to Monday to San Jose. So I called United, telling them I want to move up a day to go see my wife and kids one day before business trip. They said it would be the trip cost of $294 plus $200 change fee. I responded "why would I do that? I can buy the ticket Saturday one way to Denver for the $294 online, why pay the extra $200?" After 19 minutes on the phone and no help from United on airfare, which is their call, I just bought the ticket for $294 telling the customer care person it just makes more sense. So I go home and get a day with my wife, leave and go to airport Sunday 9 am.

I checked in to my flight and saw that I needed to check into the original Omaha/Denver flight as it was connected. Get through security, get to gate and I'm first in line to board. Beep! Beep! Not accepting my boarding pass. "Please step aside sir" I was told. Another person helping me now. I'm like "what's up I have a seat assignment." She said "no you don't". "It's right here on my phone, yes I do!" She said "you were a no-show for earlier flight so they cancelled your next trip. I'm like "wait a minute! I called! I asked for help and was told no! So I bought a ticket." She gets nowhere. So a supervisor comes to help. She's a pip. She tells me I needed to cancel the earlier flight. I needed to tell them. They sold my seat. I said "mam, how do you suggest I tell United?". She said I needed to call. So I show her my 19m call in my phone log yesterday 5:30 am.

She said "well sir that's not what my screen says"...so now I'm on my 4th customer service person. Plane is now loaded up. The guy who is my seat tells my partner he got upgraded 20 min ago. So there's a seat in coach open. Middle seat in back. They offer it to me for $200 charge. OMFG! I'm pissed beyond belief. I stay calm, tell them there's only one way to fix this; move him back to his original seat and give me what I paid for. They say "that's not fair to him". Unbelievable customer service right there. Anyway, I'm gone and so is my partner. You lost two first class, monthly or more flyers to American or somewhere. They don't care.

I was like... What? I explained to her my braces was on the tray. And she turned around to another blonde flight attendant said, "She puts her braces on the tray", and she replied, "That's so stupid, why did she do that!!!" They were laughing and throwing the tray around, I was so upset and cannot believe what I hear. I said to her "I have to find my braces, it's very important." She seems so impatient and annoyed. Then she throws the tray to me... With my braces. Her attitude was so rude and impolite. I am a 26 year old Asian girl speaking English with accent. I look young and petite, so I was supposed to get bullied on the flight by the flight attendants? The United airline's service was absurd and rude. I will never buy their tickets again. I will also tell my friends and family not to buy either.

Clearly this company is a joke as we have seen on the news; they expect that stolen items like jewelry and watches will just walk to them! Base on United policy, we are demanding the reimbursement of the covered items stolen and an action plan to accomplish that. We are still waiting for a phone call or email... but none can be expected from a circus company.

I spoke with Micah, who is supervised by Angelo in customer service. She was condescending and rude. She was also completely unwilling to help me. I would NEVER have booked a ticket I couldn't change. I would have just done FareLock if I understood that the ticket was non-changeable. Now, they get to keep nearly $500 of my money and I get NOTHING in return. This is the wrong way to treat customers. It is SO very wrong!

Here is my 2015 complaint: On July 4, 2015, I embarked on a journey to visit family in Traverse City, MI. My itinerary was from RDD to SFO, to Pittsburgh, to Chicago, to Traverse City. The first flight was lovely. The second flight, from SFO to Pittsburgh took off as planned. I had a five hour layover in SFO, which I anticipated. Once on the plane, it seemed all was well. However, it turned out that some flap was not working, and there was too much drag on the plane to make it to Pittsburgh. We needed to land back at SFO. We circled SFO for nearly two hours to burn off fuel. We were greeted on the runway by fire trucks.

Next, we were told that we would be put on another plane and sent to Pittsburgh. We waited patiently at the gate for the new plane to be readied and the crew to arrive. The crew never arrived, and we were told at 1:30 a.m. that the flight was cancelled. Your agent Tamika (spelling?), was lovely, and booked me on a flight to Chicago leaving at 5:52 a.m. By the time I was booked on this flight it was too late to go to a hotel, just to turn around and return to the airport. I semi- slept (and was freezing cold) in the terminal.

After 3 gate changes, I finally board my plane to Chicago. Once in Chicago, the jetway, that allows us to disembark the plane, was not working, so we spent an additional 20 minutes on the tarmac on the plane waiting for it to be fixed. Once off the plane, I was optimistic that things would get better. The plane to TVC appeared to be on time. However, a woman from the incoming flight wanted her wheelchair instead of the airport wheelchair, so we waited 45 minutes for her wheelchair to show up. Then we were further delayed by the Traverse City Airshow. This is a completely foreseeable delay! Finally, the plane was overfilled with fuel, so we had to sit on the runway for awhile and let the fuel burn off before departing.

When I finally (over 24 hours later) arrived in Traverse City, I got a text saying that my checked bag would be arriving on a later flight. No specifics about when. I asked for my luggage to be delivered to where I'm staying. I was told no. At this point I politely told the agent my story, and that I was at the end of my rope. She said she would have the luggage delivered. So, here I am. I am where I want to be with no clothes. As I write this, I receive a text, United bag update for file **. We are working to locate your baggage and will keep you updated every 6 hours until we do. I have no clothes, no clean underwear, and am completely dismayed at the incompetence displayed by your airline. I fly this airline regularly, and am shocked at all of the foreseeable issues I encountered on this trip. This is completely unacceptable. Not one of these problems was anyone else's fault (or an act of G-d) but United's.

I eventually got my bag, but I never did hear from United about my horrible flight (I sent them the above letter). In 2013, when my leg was broken, I needed to use a wheelchair to fly on United. They left me sitting facing a wall (they locked the wheels on the wheelchair) for over 2 hours. I couldn't move, and nobody would help me.

The staff at the gate charged me $50.00 for my second piece of carry on luggage! I protested, saying that the charge should be $25.00. She said that because I was paying at the gate I had to pay $50.00. It is entirely unpractical for United Airlines to expect their customers to exit, check back in at the check in area (when I already had my boarding pass). They have lost my business for life. My small suitcase and the pair of jeans, sneakers, t-shirts and bath bag were not worth $50.00. This is an outrageous way to treat customers.

Once we were part way on our one to Saginaw we all of a sudden had to fly back to Chicago and had to get another flight to Saginaw which luckily didn't take long. After finally arriving in Saginaw they said our bags were in Detroit and some were still in New Jersey. We gave them our addresses to ship them to us and they said it would be later in the day today but this morning they were dropped off to my house and it turns out they were in the Saginaw airport the whole time and could have gotten them right after our flight. They don't know what they're doing!

If it was not feasible to fly us few then why not book us on another company that can do the job in a timely manner. I know this is not profitable but at what point do people matter. If even one person takes my warning and does not fly with a United - a company that actually does not keep what they promise. Then I have done something. I will not ever use UNITED AIRLINES again! Cheaper ticket is not worth what I am still going thru! P.S. one star is too much!

When I got up at 8:30, I found out the flight was delayed again (12:40). Over the next hour, the flight was delayed a total of 3 times, finally departing at 1:15 and arriving at 7:24 to Houston. That left me a total of 1 minute to make my connecting flight to San Antonio. That didn't matter much, though, as the flight was delayed, again. And again. And again. The last update was for the flight to leave at 2:45 (7 hours + later than my original flight). This put me into Houston at 9:21, missing my connection (left at 8:15). Now, it's possible I could've made one of the other flights to San Antonio, but my 8:15 flight didn't even show a seat available. So, if I could've ever made it to Houston, what's the likelihood that I'd ever get a flight to San Antonio.

Oh, and the mandatory reception for the event kicked off at 6:30 (which would've been fine, had I made my original flights). So, I'd have missed the reception, had to arrange my own transportation to the hotel (since the rep. at the airport would be long gone by that time), and if I was laid over in Houston til Mon. morning, I would even miss the event. I finally called the rep. for the tire company and cancelled. No reason for me to try to even get to TX if I couldn't possibly get to the end point. Oh, and here's a kicker... my flight home? Got a notification on one of those flights being delayed, already (got that yesterday... Sunday... that flight isn't till TUESDAY). United Airlines, thanks a lot. You SUCK!!

Then I told them I was in a foreign city and do not live there so I would need a hotel or taxi. They refused to give me any sort of compensation for the taxi, hotel, or food I would have to pay for. The delay was not due to weather, it was for "traffic control issues". There was multiple other flights out of the airport to my destination so I'm not sure what the issue was. I am appalled that this company is unable to provide me with at least a taxi ride to a hotel or a small fast food meal to keep their customers content when they screwed up. At this point, unless I hear back from United I will not be buying flights with them and will surely tell my friends and family to stick to American who at least provide taxi service. Ridiculous!

I am extremely frustrated that United refund department cannot figure out what they did and the fund went nowhere. More than two months passed and I am still calling for their help. How can I escalate this? And where should escalate? It's like a black hole that nobody at their desk can figure out what went wrong. I don't understand how they can treat customers this and owe customer money. I reached my limit and really want to quit on United now.

At the Gate: I required to arrange the seating so that myself and my 8 year old daughter could sit together and hopefully so could my mother who were all traveling on the same ticket. The lady at the counter said "what would you like me to do about it? You should have booked your tickets before." I explained that American airlines don't allow Australian travel agents to assign seating like they can on the international flights for domestic runs. She explained that I didn't know what I was talking about so I left it even though this is the case as I use a very well-known travel agency to book all my flights. Eventually she arranged to have my daughter and I sitting together and my mum was in the same row just further along. I asked if they could call any of the passengers up to see if anyone was able to switch to which she replied "no I have already done enough for you that you haven't paid for."

On the flight: The flight experienced a large amount of turbulence. For the first hour and 45 minutes into this my daughter started to complain of wanting to be sick. I searched my seat and her seat and even the nice lady next to me but no one had any vomit bags. I pressed the alert button and the announcement came that if it was an emergency to press the button again. So I pressed it again and it went off and pressed it again and waited for about 30 secs before repeating the process a total of 5 times before someone came down. I said "My daughter is feeling unwell due to the turbulence and as I cannot find any vomit bags require some." The lady replied "sorry I don't understand." So I repeated myself again to which the manager overheard and went to get some bags. This was fine with me and I honestly didn't think much of it. We settled into the flight comfortably.

3 hours into the 5 hour flight my daughter was complaining of being hungry and up to that time I had not seen the trolley cart for food nor had I been asked. I went to the galley area and asked the stewardess... I threw the book down and stormed up to the front of the plane to find the in-flight service manager. Although annoyed I did not raise my voice or yell and scream and in the end had a very pleasant conversation with the manager. She was by far the best customer service representative I had met during that experience.

During our conversation the previous lady pushed me out the way and forced herself into the conversation, yelling and screaming and then turned to me and said "watch out. He has a bag and is recording this. Charge him! Watch yourselves!" I turned to the manager and said "What the hell was that? Oh and by the way this bag contains my phone which is switched off at the moment, my wallet and passports oh and headphones and two pens. You can have a look if you like."

She apologised for the behaviour and we spoke about the overall experience to which she agreed that I should have been served at the counter and that some flights have food provided and others don't and she wasn't sure as to why some do and others don't. At the end of the conversation she asked me if I would like to speak with a representative face to face because once I fly back to Australia I will not be able to get that sort of a service. Shocked, I said "that would be great if you can." I sat down and turned my phone on and logged everything on my phone immediately in case I required it as there was still another hour left to go.

Later the first steward came with the food trolley again to serve everyone food and said "I have been asked to make sure that you are asked personally about any food and to make a point of talking with you!" Shocked I felt like saying that I am sure the manager doesn't want that shared but clearly she didn't know how to interact with people in a professional manner. I smiled and was polite and purchased a meal for my daughter and thanked her. The in-flight manager said that I shouldn't have paid due to the circumstances in the galley. I replied "well I didn't know that and so I have already paid for it."

Arrival: Upon arriving at the airport my mum took my child as I had to wait to get my hand luggage from halfway down the back of the plane. As I came out the manager reminded me of the person she had arranged and said that he will listen to all the issues on behalf of the company. As I got to the door of the plane he was there and I smiled and said hello. "I heard you caused an scene on the plane today!" was his opening and addressing statement. I said I think it better that we move to a more suitable location than blocking the door of the plane and proceeded to more to a section of the walkway that was more appropriate. The whole time he kept wanting to talk to me as if I was in big trouble. He then proceeded to interrogate me and treat me as a criminal and threatened to not allow me on to the next flight as I was a flight risk. To which I asked "excuse me" and tried to explain my side of the story of which he was not interested at all.

The captain came over and gave his 5 cents' worth and I stopped them both and explained that the manager and I had arranged this meeting so that I could express my concerned for the Entire trip not just one event and that I did not appreciate being treated as a criminal when it was their staff member who was acting so rude and arrogant to me. They both said "yes but you called her a **." I said "no I called her behaviour that. She called my mother that!" They both stopped and went "well she shouldn't have done that" and then went straight back to giving me the third degree and stating that FAA regulations prohibit me from calling their staff a ** and so I replied "Does the FAA regulations prohibit rude and arrogant treatment of passengers?" I eventually told them that they were wasting my time and that I had a flight to catch and I left.

I had a pleasant trip back to Sydney and interacted with the staff fine just like I do on every trip I take throughout the world. I am disgusted with the behaviour of the flight attendant and after apologising to them for getting frustrated and referring to her behaviour as a ** like behaviour, I was still treated as a criminal. This sort of carry on should NOT have been permitted. Firstly, the staff member should never have lost it but I know everyone has their bad days. Secondly, as a representative meeting me after a difficult and problematic flight, should have been able to appease me and listen to my concern and outline the next plan of action with a response opportunity. (Standard business practice). Instead I am left hating United Airlines.

We drove home that afternoon to Cortland, 30 miles south of Syracuse, 5 hours. The next day we had to drive to Syracuse to pick up our car and retrieve our luggage. The rental car alone was $180 plus $24 in gas. On top of that, we never used the flight from Newark to Syracuse, which of course was paid up front. We assumed we would be recompensed after I submitted a letter to UA in which I detailed our total cost, $720. This morning, we received notice of our compensation, $82.00! Obviously, our experience does not rise to the level of getting dragged off the plane. But, our experience speaks volumes for UA's true intentions. In the wake of their PR disaster, they continue to demonstrate a cavalier attitude - a take-it or leave-it approach with customers. Clearly, your talk is one thing, actions are another.

Finally, we left after a 24-hour delay! Of course, I was responsible for a 1st night's stay at the Amsterdam hotel and the taxi fees to and from the airport. Most appalling was the customer service. I was specifically told by a customer service rep the morning of the delay that I'd be reimbursed the Economy Plus fees as a courtesy when I returned home. On follow -up, I was told I would not receive a refund & given a $200 voucher, which will find its new home in my garbage. Avoid United like the plague!

I realize seats are not guaranteed and I am not upset at having to walk back 10 rows, but when we were really in the right, I really resent being treated like I was a junior high student sent to the principal's office. Since we did not want to cause a scene, we were left with no option but to take seats at the back (which were assigned to the couple in our assigned seats). There was absolutely no reason for the United Airlines attendant to be so rude to us because we were very pleasant. I can understand how incidents like this can escalate into something very ugly when the staff incites. Thankfully, the staff on the returning flight home was nice.

It seems that even when electrical issues were settled, the auxiliary power unit (APU) that is used to start the engines had also failed, as had the airport-based units that are used to power the plane and keep the air cooled (I think they were referred to as external power units) when the engines are not on. In fact the pilot told us that four of these units had failed. In short, every single piece of equipment, on the plane and off of the plane, that could be used to power the plane, keep the AC on, or start the engines had failed. In the end we sat on the tarmac in a plane with only emergency lighting, in temperatures that had to be around 90 F from sometime after 3pm until 7pm. We were told we could go out on the jetway (which wasn't any cooler) but couldn't go far because as soon as they found a way to start the engines we were going to need to leave because of air traffic control issues.

They finally brought in another external power unit (I believe it was truck-based), and we started up and left at 7pm. The pilot said that what we had experienced was unprecedented, was very apologetic, and said that basically everything that could go wrong, had gone wrong. While the crew was as accommodating as possible, since the flight was supposed to be short, they had nowhere near the supplies we needed for the extended stay, and had to borrow water from another plane.

In the end, the pilot and crew did all they could, but I was left wondering, as an engineer, why there isn't some standard operating procedure for failures such as these, in the form of a mobile unit, which they obviously found. But this should not have taken almost four hours to locate. Systems as complex as these should be prepared for situations where everything goes wrong. I suspect this wasn't the only time this has happened. What was missing here was a plan to take care of this problem. It didn't seem like they had one and were improvising. I hope this was a teaching moment for United and that they will be able to deal with this sort of thing in the future. They certainly had a big problem dealing with it yesterday.

More recently I booked a flight coming home from Edinburgh giving myself plenty of time to be home by a reasonable time to get to work. Due to gross incompetence and poorly maintained airplanes it took them over 26 hours to get me home, when originally the flights should have taken 14. When I calmly explained my situation to the agents they offered me nothing and told me that there is nothing that they can do. Terrible service, terrible planes, terrible people.

After sitting for 30 minutes, the pilot informed us there is an abnormal number of children on the plane therefore we are waiting for children life jackets. An hour goes by and we are informed from the pilot's calculations we will need additional fuel; so we waited on the fuel truck. At this point all the young children who needed life jackets, are highly uncomfortable because the plane is becoming warm - over 80 degrees. It was an older plane so they could not turn on the AC. Think about all the poor parents! Scheduling is important to everyone's well-being and we are now an hour and half late.

If you can believe it, we were then informed the fuel truck put too much fuel in the plane! We are now waiting for another truck to take out some of the fuel. After sitting at the gate for an hour and 45 minutes, we were informed we will be leaving as soon as the second truck comes by because the first one broke down! We only sat at the gate on a stifling hot plane for two hours on what is normally a two and half hour plane ride. The 100-meter dash to the finish line was that half of all passengers' bags on the plane did not make it to Steamboat ours included! We were in great shape to go skiing!

With I called yesterday evening, I was informed that I could not use a credit for a flight on farelock and had to make a new reservation at the now higher fare, none of which had been mentioned when I cancelled. When I asked to speak to a manager, the woman did not respond and put me on mute. I was left on mute with no respond when I asked "hello" for 7 minutes before I hung up. I had to call back and wait again with another representative before I could speak to a manager, who was equally as rude. I am extremely disappointed that given the negative media and significant financial losses, they still do not care enough to lose even long-term clients.

Later I found out from another passenger who is taking the same flight, she was supposed to take last night 9.30pm flight but was cancelled due to the construction again. So far the flight had been cancelled 3 times. Another lady told me her husband called up United Airlines and it seem that the construction will not be done for another 3 days. Later I managed to gathered 5 more people which we planned to rent a car to drive to Redding. While we went down to collect back our check-in luggage, we told the luggage front desk staff about our plan that we need to collect back our bags and we will proceed to rent a car to drive to Redding.

While waiting our bags we received a good news that United Airlines can arranged a shuttle van for us. Later I was to found out that they could only rent a shuttle van if there is a minimum of 7 people as the rental for such shuttle cost $1000. I was surprised that they did not mentioned this earlier. In the end the staff was able to gather another 5 people to joined in which made a total of 11 people taking the Shuttle van to Redding. I felt pity for the other passengers who did not know about this. The story didn't end here. 5 days later which was 30 April, I need to take the flight from Redding to San Francisco (SFO), it was 4.30pm flight. To my dismay, this flight was cancelled for the same reason again, construction at San Francisco taxi runway.

The nice counter staff told me there will be another flight at 7.30pm and if I like to wait. I found out the other 19 passengers already left the airport with other plans. I was the last passenger left. And it seem there was no guarantee the flight will comes. The staff told me this construction will not be complete until June 2017. Therefore I hope my review here will serve a warning to other passenger who is taking domestic flight from San Francisco from now till June. I am very disappointed with United Airlines. With the same situation, other good airlines would have make other arrangement for the passengers to take other airline or make other alternative. Or use other gate or other taxi runway.

I am totally disappointed with United Airlines. They did not even make any compensation or apologise and kept on lying. I was told do not expect a full refund and unlikely I will get my $25 back (which I had paid for the check-in luggage which didn't ever make it to the shuttle plane). Lucky for me, end of the day with much blessing I was able to find a nice Uber driver (Robert **) who drove me 4 hours from Redding to San Francisco airport to catch my international flight back home. I hope my review can served as a warning to other passengers who is flying to Redding and Sacramento from SFO from now (May) till June 2017.

Employees I spoke with, today Mich (a woman) who refused to give me her employee number and Amy, employee # **. Amy refused to let me speak with anyone else. Gosh I think it would be cheaper for them to give me my money. Then I would withdraw this complaint, and my FB posts. Also, I would halt my participation in and creation of class action suits. Refrain from reporting them to the BBB, and the federal DOT. And I'm just getting started. I'm a political activist, almost completely retired with time and energy to devote to getting my money back and making sure they can't do this to anyone else! I'm sure there is more I can do and I shall not stop until I get my money!!!

In this day and age where people voice their opinions online you would expect that a company would try to maintain some form of reputation or goodwill. However, UA does not seem to care whatsoever about their reputation. At the end they ended up honoring their word, however, the way and manner in which it was resolved was completely unprofessional. They made it seem that they are doing me a favour by honoring the words of their agent. The fact that this was a supervisor and the service was unbearable, I can safely say I will avoid flying with United at any cost in the future.

My daughter, who was sitting across the aisle from me and seven months pregnant, looked at her hearing what the waitress just ordered me to do. She climbed over the seat of her 18-month-old son and bent down and picked the items up from the floor. The stewardess held a garbage bag and she put the items into the bag. This was totally unacceptable. This was also a safety issue. Wonder if I was alone and had to pick up those items and fell? Or if my daughter lost her balance and fell?

After arguing with me the attendant insisted that I somehow did something to the destination status, which is impossible in my opinion. I was so upset that we were not going to make it home together that I went and rechecked our boarding passes. At that point, I discovered that United had given me someone else's ticket, and that person had TSA precheck status too, which apparently TSA didn't catch either. This is obviously a detrimentally dangerous situation in light of terrorism. I was certainly inconvenienced about almost missing my flight, but then United took it even farther by being very rude both on the phone, and at the three stops I had to haggle to get on my connecting flight. I will never fly United again, and really hope that they begin to put passages safety and consideration first. I still have the other persons boarding pass, and wonder who got my boarding pass.

Now, United sent me a text earlier that morning that the aircraft needed to be swapped. Why swap it for another faulty aircraft? Or was this back-up plan just a sham? Their contingency plan failed and we're told to wait at the airport so that they could repair the aircraft. Initially it was announced that it was 45 minutes delayed, and then after a while further delayed by 60 minutes. At this announcement, we contacted United by phone and were told to speak to the folks at the counter. We proceeded to the customer service gate, C20, to change my itinerary, with urgency to reach SJU for an event that evening. The customer service at the airport took a while to understand the situation and eventually after looking up other flights, offered a departure of 10:00 PM that evening. Our other option was to wait and take the delayed flight to SJU and we were rejected the request to change to another carrier, alliance, or airport.

Still trusting United with this suggestion and our limited options we waited until noon, at which point, exhausted and feeling like an airport hostage, we made our way back to the counter. We requested to speak to the supervisor since we had been receiving periodic text messages that would suggest that our flight would depart shortly thereafter. The manager came to the counter, Stephanie **, with a chip on her shoulder, as though we were burdening her day. We explained the urgency of taking the next flight, even if with any alliance, and she offered no options to help with the situation. Instead she was rude, obnoxious and righteous. She did not listen to anything that was said to her, refused to show me her identification to obtain her name, and finally brought me to tears as she began reprimanding me for taking United.

Other passengers on the flight witnessed and went back to speak to her, only to be dismissed and told to mind their own business. To add to the miserable experience, she decided not to respond any further and the remaining staff there, listening to the conversation as well, chose not to come up with any help at all as well. Tired of this, I tried calling the customer service line, which was outsourced and no help. Nobody was ready to understand our issue and help us. If United checks their call records, I am sure my phone numbers will be discovered multiple times calling for a resolution.

After hours of requests, helplessness and extreme stress, we were told that the flight was boarding at 1:30 and that we needed to change gates. We gathered our bags and began moving to the new gate, only to wait for another delay announcement. I have recently had femur and knee surgery, it is not easy to shift around and walk back and forth for the sake of getting on my flight. This mishap would have been digestible if it had been rectified in a timely manner, or even due to inclement weather, but it was not. The flight was delayed because United could simply not pull together a safe and functional flight. United obviously has no interest in retaining working flights for such contingencies!

Contingency plan? Fail. Just inconvenience, and stress to customers! We pay extremely high prices to be treated like cattle! We need a new customer's bill of rights! If an airline flight is delayed and customers are unable to get to their destinations in a timely manner, people should receive a refund. The true disservice was the stress and wasted hours spent worrying and trying to make my own contingency plans, not to mention the cold-hearted treatment that I received. United had no issues when it came to the customer payee transaction, just when it was time to perform the service. I have never encountered such horrible service.

We were told to go to the UA kiosk and they would put us on the "next available flight". It took us a very long time to find a staffed UA kiosk, but when we finally did, they were unable to offer us any options for completing the rest of our trip within a reasonable time, even if we split up. All UA flights were already overbooked, and they wouldn't consider other carriers. They eventually put me on a flight to Houston at noon, my daughter on "standby" on the same flight, and my son and husband were to fly to Houston 2 hours later. (They didn't even concern themselves with ensuring our minor children would travel with a parent--we had to orchestrate that ourselves.) We then had to stay overnight in Houston (at our cost), and were split up again for the final leg of our journey the following day.

For that flight, my husband, children were scheduled on a 2:23 pm flight, and I was scheduled on a flight that left 2 hours later. The UA attendant printed me a “standby” boarding pass for the earlier flight, and assured me that I was the only “standby” passenger, and would "surely get on". However, when we arrived at the gate in plenty of time for the 2:23 flight the next day, the “standby” list on the monitor showed me as 3rd in line for standby, and my position kept moving down as boarding started. When I inquired, I was told, “sorry, sometimes we have to give preference to others with more miles”. We ended up getting to Orlando a day late and besides the stress of having to be split up from my children and husband, and having to wait around the airport to “regroup” after each flight, we are out-of-pocket $1,233.56 because of the extra hotel rooms, taxis & meals and the fact that we couldn't take advantage of our prepaid vacation package.

I realize that airlines can’t control the weather, but they normally act to minimize the impact to passengers. In this case UA didn’t alert us to the cancellation so that we could have made other arrangements from Vancouver, and didn't make any efforts apart from looking for space on board existing UA flights. They didn’t seem to care about keeping us together or minimizing the disruption to our vacation plans. In fact, it almost made me wonder if cancelling flights and rebooking passengers on existing UA flights is a way to ensure UA flights only fly when they are full! They saved thousands on the cancelled flight, but have offered us only $150 UA gift certificates in compensation. We won't be flying UA again.

SAME. EXACT. DELAYS! I tried to get customer service to at least try and make their goof up right... To which I was given the runaround for 2 days, until finally I gave up. I got an email weeks later saying they would give me a voucher for $75... Seventy-five danged dollars for ruining over $1200 worth of plans. I vowed never to use them again... And I never have since. United has been a bad company for a long time. The day they go bankrupt will be a great day for America. Don't risk your life/time, just fly Southwest or American.

When I arrived home I contacted United and their customer service told me they had no record of my request and basically called me a liar. However, after I named and described the flight attendant and she verified the request and filing of same; customer service then said I had failed to identify myself at the gate; again calling me a liar. My intent in complaining was that this never happen to another person, and since United clearly did not care, I reported them to the Dept of Transportation and the Justice Dept (Disabilities Act). A warning was issued but no suit was filed. This Company clearly has no understanding of the term customer service or even the basics of human decency.

Without a trace of an apology, they informed me they could not find a connecting flight to get me home today, and booked me on a "Red Eye" departing SFO @12:05. No offer to put me on another airlines, and adding insult to injury when I asked if I could get access to the Club lounge, the reply was of course - for $59. No acknowledgment of MileagePlus membership, no offer for an upgrade to 1st class on the "Red Eye" although there were a number of open seats, no offer of bonus miles for the inconvenience of having a 12+ hour delay. So, bottom line, here I sit for 12 more hours in the Club - YES, the privilege for what I paid $59 for hoping to arrive home 13 hours late! It's no wonder United has developed such a horrible reputation for their service ethic! In the future I will seriously reconsider flying period if my only or best option is United...

Our saga continued when the announcement was made that the flight was overweight and that it was also fully booked and that we would not be allowed to board. When we were informed that we could not board, we asked about our luggage that was on the flight and requested it to be offloaded. We were told it would take too long and that the pilot would not allow this. At no stage was the pilot consulted or made aware of this issue. Clearly, this is a breach of security, that our luggage was sent without us. We were informed that the previous United Staff member re-booked us onto the next day's flight at 4:40 pm. We were not consulted about this and it caused us major financial impact.

As we did not show up at the hotel our entire confirmed and fully paid for hotel reservation was cancelled by the hotel. To add further impact, we had to book another hotel at a cost of $342.00. The worse issue was that we were left without any change of clothes after a 30 hr flight, nor was there any compensation towards this provided. We also had to incur costs making international calls from my Australian mobile and loss of our booking for Niagara helicopter flights and Hornblower boat rides. We have further lost another day of our stay in New York City at the costs of $ 240.00. We requested United to intervene and to assist with the financial losses. We estimate our costs to be $ 1200.00 AUD. United refuse to compensate us.

United Airlines has lied to us on multiple occasions, and their customer support continues to direct us to the online refund request, when that just sends us back to customer support to resolve the problem. They appear to purposely be keeping us in a never-ending loop until we get tired of fighting and just accept that we have lost out on $600. We will not do that, however. We are continuing to fight with them to get the refund that they owe us, and to be treated with respect. My last contact with them was about 30 mins ago, and the manager I spoke to (I believe she spelled her name "Rich"), hung up on me after falsely giving me the main United Airlines phone number as the direct line to the Refunds Dept.

My wife was unable to use the return fare ticket as scheduled and ended up driving back the DC area with family after the funeral. When I called United to tell them the circumstances, I was told that if she paid a $200 cancellation fee with a submitted copy of her father's death certificate, she would be refunded the $200 and would be able to apply the unused balance of the original ticket toward a new booking.

Six weeks later after receiving a copy of the death certificate, I called United to book a new round trip fare to Columbia for my wife, expecting to pay the $200 cancellation fee on the original unused return ticket and apply our remaining credit (still undisclosed) to the new ticket. I was speaking to a young woman in the Philippines who was handling United customer service issues, and she put me on hold to consult with her supervisor, apparently unsure how to handle it herself. Ten minutes later she came back to say that since the unused leg of the flight was from Columbia, SC to Washington-Dulles, that in order to use the credit from the unused prior ticket, my wife had to originate a new flight ONLY from Columbia, not from Dulles. I got absolutely nowhere explaining that we live in the DC area, not Columbia. I was told that the credit could absolutely not be used unless my wife was flying FROM Columbia!

I rang off and decided to check United fares for mid-May 2017 roundtrip flights, DC to Columbia, through Justfly.com. I was delighted to see they were available for $230. Next I called back into the United Customer Service phone number, hoping to find a more reasonable response on the bereavement credit. The person answering the phone was also in the Philippines, and when I related my first experience, he said that I had been misinformed. He said United was prepared to sell me a ticket for my wife, and that they would provide me a $101 credit for the unused return flight for which I originally paid $912, and that he could provide me a NEW ticket for her May trip at a cost of only $800!!! I asked him where he found a fare for $800, when I had just seen a fare for $230 on Justfly.com, but he simply said his computer served it up.

Ten minutes later I bought the $230 ticket from Justfly.com, and I confirmed its availability by going to the United website. So, we avoided a $200 refundable cancellation fee and hassle, avoided the $570 premium (difference between the $800 he tried to charge and the $230 I paid Justfly.com). This guy tried to sell me over the phone. At the time I wondered if I had been dealing with totally ignorant, incompetent United agents, or were they following a corporate script that basically says, "When we are holding the customer's money for an unused service, squeeze him for even more." Given the recent outrageous national news of United dragging customers off of their airplanes, I suspect this is one of many corporate schemes which they feel safe in using. I can assure them, however, that my wife and I will avoid their airline like the plague they have apparently become.

After the bathroom incident, I returned to my seat and other passengers asked me if I was okay. I then started crying because this was the most dehumanizing and humiliating experience of my life. I am a 19 year old college student and I was just trying to return to school. If no action is taken, I will have no choice but to turn to various media outlets to share my experience. No customer should ever be treated in this manner and I will make it my mission to ensure that no other person ever has to experience what I just experienced at the hands of United Airlines.

This United Airlines employee degraded me and humiliated me in the worst way possible. I will never refer anyone else to fly United Airlines and I have no problem going public with my story because other passengers can corroborate the horrible experience I had on flight 371 this morning. I am extremely disappointed in United Airlines. After calling their customer service center, I was told to fill out an online form and that they will contact me at their earliest convenience. I cannot believe that they treat their customers this way. Unless United Airlines is willing to rectify this incident, it is safe to say that I will NEVER be flying this airline ever again.

We get on to the plane and there's a morbidly obese guy in 1B and another obese guy in 2A. I ask them both if one of them could move so I can sit next to my 12 year old daughter for the 4 1/2 hour flight. They both say "no". It's totally not my fault if these 2 men cannot manage their doughnut intake! I work very hard to stay fit and healthy. I certainly shouldn't have to suffer just because these 2 fat men cannot eat properly. I booked my seats in advance so that I could sit next to my daughter and they went over and above my seat assignment and moved us around so that they'd each get to sit next to a skinny person. Um, you know what, if you're that overweight, I'm sorry, you should HAVE to sit next to the other overweight person!! And United certainly should NOT have the right to move me just because these people are fat!! They both fit into their seats with the arm rests down. It's not like they needed 2 seats or theirs and half of mine.

I did write to United after this and I got ZERO response. No, I'm sorry from them, nothing. I was mortified and extremely upset. It's one thing if this happened in economy but I PAID extra to be moved UP to Business Class. This shouldn't have happened!! Years later I'm still very upset with United. They certainly haven't exactly been getting better have they?!

When I told her that we were from India, she asked me and my two children to stand in a line that was forming on the right. This line was filled with senior citizens, young children, families and us. The United employee, asked to see our passports. I asked her why? We had just embarked from a flight from Delhi, she knew this as I just asked her for miles credit. She asked, "Are you threatening me?" I said no, just wanted to understand why she needed to see our passports. She said, "A lot of people from Iran fly on stolen passports." Shocked and with disbelief, I, with deep embarrassment showed her our passports.

Then she asked my son a horrible question. I told him not to answer. As retribution, she told us that suddenly, the flight was overbooked and we would be booked on another flight in two days! There was no compensation for hotel or food. I asked to speak to her supervisor. My children were so embarrassed by the whole affair. In the end, we were the last three to board the flight. Our seats, once together, had been given away and, still deeply mourning and crying, we sat the flight to Los Angeles in separate seats, crying alone. The woman, I'll call Stephanie was German. In her mid 40's and very rude knew she held absolute power in her hands regarding the passengers. Not surprising we never did get our frequent flyer miles!

It took another 25 minutes to depart because the ticket agent was still wrangling with assigning seats. When we arrived at our destination, SFO, we then had to wait 45 min to taxi to gate because there weren't any gates available since we arrived late. I will do anything to avoid flying United ever again. I have been totally spoiled by Alaska/Virgin Air.