Uber Reviews

I have tried to reach out to Uber because there are some changes on my account for 9.99 every month since May and I tried calling and emailing but for some reason I can not get through. Every month on the 21st of each month there is a change that I did not approve. I have copies of each month. So please check your accounts. I might have to get a lawyer to resolve this matter. So please beware. Sincerely Susan

I had about a 40 minute ride with a driver who was making sharp turns, speeding, just car was freezing, and every window in his car was foggy except the windshield. I reported to Uber and they have automated bots who say the same thing over and over. The driver broke policy and they didn't offer a refund or a credit on my account and kept giving my dead end answers about restricting me from being paired with the driver but that is not enough. My money doesn't pay for low quality rides to work. They are greedy and money hungry.

I gave them one star but they don't deserve that. They have drivers who steal and lie. Drivers who are unable to communicate with rider. The quality of delivery is beyond disgusting. They had a driver leave with my items when I had two rides scheduled and it took almost six hours to get it back. I was Missing medicine and money. Uber then wanted to charge me $20 for the driver returning my property. You get incomplete orders, damaged orders and drivers sharing accounts. Uber cares about Uber and that's it. I ride 5-8 times a day and still get below par customer service. They let the agents end conversation in mid sentence.

It's weird when the driver or delivery person has this creepy smile that just stays there until you realize they can't understand a word of English and are not bilingual in any sense. I'm not sure how uncomfortable this is for the Uber Employee. I asked one driver where she was from, just as small talk, and she knew lots of curse words😆

I scheduled and took a ride from port in Alexandria to Cairo. All was fine until arrival at destination. Then driver asked for 4-digit code for me to complete trip. I received no 4-digit code from UBER to give to him. After working with driver for 20-30 minutes, I gave him cash so that I could get out of the car. When contacting Uber about the situation, I saw that my trip was marked as cancelled (I took the trip and did not cancel it). I assume that I had been scammed by driver so that he could get double paid for the trip. On 10/1/2025, I contacted UBER with my concern. After repeatedly asking UBER Support for a response, they closed my request on 11/8/2025 with no explanation. Probably so the outsourced call center could show no outstanding issues over 30 days.

This app is trash. Use Lyft by all means. Customer service is absolutely horrible and do not care anything pertaining to you anymore. Stay away and use Lyft. Will save many headaches I promise. They have gotten too big to care about the customer.

You have Uber drivers out here stealing literally not only from the store but from the customer, because the customer has to remove the security measures from the actual items that the Uber driver was supposed to retrieve for the customer, you have to damage. Beware of this scam that is being facilitated by Uber drivers, it’s real.

Do not use Uber in a foreign country! In Prague the default is cash. I paid 30 Euros for a 24 Euro ride since I did not have any Karunas (Czech currency). The driver had no change, and he dropped me off nowhere near the hotel. He just pointed and grunted since he spoke no English and demanded Karunas. He has happy with the Euro overpayment. I had to haul luggage around and ask for directions to the hotel. In Singapore I found out that Uber was kicked out due to bad practices. By the way, there is no Uber record of this booking.

Apparently Uber can cancel your trip and then charge you for it. Then they have no number to contact a person to get a refund for a charge they decided to post for something they did. All I got was AI giving me a credit that will be split between two different trips. Well I will not be utilizing them because I will never use Uber again.

This is the most unprofessional, price gouging, unsafe, unreliable and overall horrible car service available. The fact that every “support” outlet you try to go through ultimately leads to nowhere. There’s no clear requirements for drivers and it is a price gouging scam and unsafe for traveler’s and consumers. SOMEONE SHOULD BE HELD ACCOUNTABLE. THERE SHOULD BE A HUMAN TO SPEAK TO. The BOTS just send the same response over and over. People are stranded or abused constantly. THERE NEEDS TO BE AN ANSWER TO THIS.

As a driver the support is pitiful. I had a customer not put in for a Pet trip where drivers earn more for the inconvenience and pet hair... yet support wouldn't pay me the difference. What's to stop every pet owner from "forgetting" to put it as a Pet trip?

Scheduled and confirmed 2h Uber ride to airport, confirmed. Got second confirmation via Uber app about an hour before scheduled pickup. Standing at pickup point at pickup time got another notification, “Sorry, couldn’t find a driver for you.” 😧☹️

Was scammed by Uber driver, and uber support doesn't care, as they don't have humans to talk with. My friend felt sick and throw up out of the window. 2 drops got on rubber mat (driver provided photo). Driver charged me $300 for literally 2 drops on rubber mat, which can be washed in 1 min with just water. Tried to contact support, and found there is NO SUPPORT, only automated messages that you were charged cleaning fee, without even looking on photo! Full salon cleaning cost $100-250, I was charged $300 for ONE RUBBER MAT, which you can buy for cheaper than $300!!! WHAT A SCAM!!! Never use uber again!

We had reserved a ride almost 2 months in advance. We were in an isolated area, but the app let us reserve and even gave us the driver information. 10 minutes after our reservation time, we received a notice that the ride was cancelled and there were no other drivers available. We nearly missed our flight but scrambled and were able to make alternate arrangements. If they intended to cancel why was this not done well in advance.

Hi Folks, Unfortunately, I'm another victim of Uber. I noticed a charge of $9.99 from Uber on our statement. I investigated and discovered it was a membership fee that I don't remember activating. I looked back and noticed the same charge for as far back as my on-line bank statements would take me. This may have been going on for years. I wasn't mad. My fault. I should have noticed and taken care of it. However, when I tried to cancel there is no clear method. I started with the app and went to the usual spots. Account Management, profile etc. No deactivation option. I tried using the help support but it's run by AI bots. No human option.

Contacted Uber, via chat, after my credit card was charged instead of my voucher that was in my 'virtual Uber wallet'. After multiple exchanges, never did get credited. No phone number to speak to a person to iron out the issue and the voucher, of course, is now expired. This was my first Uber experience and likely my last. Super disappointed!

I tried to sign up for Uber as 1st time user on their website. First it showed errors when I tried to simulate a ride and its cost... Asked friends that have it and they told me perhaps I need to add Credit card or Gift Card funds in it, went to Costco and added it with $50 in funds and still giving me errors.... After browse on their website, found channel to submit fixing request and after few hours they just replied back with my account is closed due to violations of their T&C.... I asked why and if they can provide any specific reasons and all they replied back is their link of T&C and it is final decision.... I have never used Uber before and Credit score above 850, none any kind of bad records in my name.... I really don't understand, they don't have a phone # and their replies are copy & paste most of time....

They left us stranded in the middle of nowhere. I wasn't told the driver wasn't coming until after our schedule pick up time. I reserved this ride 4 days in advance. Only thing they had to say was sorry. That does not mean a thing to us.

For every trip with Uber, they charge me more than the initial price. And when the driver cancel the ride because his reasons, I have to support the charges fees what’s is unacceptable. I don’t recommend at all. Please other companies are here.

They need to review their AI justification process for acceptance/cancelations of Uber deliveries that will not fit in a vehicle. They are terminating drivers due to cancellation of object not being able to fit in vehicle to be delivered. Will not recommend Uber to anyone. Thank you, have a great day.

Worse customer service and staff. There is no direct communication. You have to deal with stupid messages. Stay away from this company. After working for the company as a Uber eats driver also uber rides over 4 years my account got deactivated. No reason. They are accusing me fake account. I asked them send me proof of documentation. No one couldn’t.

I reserved an Uber for this morning. It said my ride was "confirmed" and they would give me driver information by a certain time. This made me think that I was going to get a ride. No one ever showed up, and they didn't tell me that no one was coming until the exact pickup time. I missed my bus and train because of this. Their only "customer service" is a bot. As soon as I use up the money in my Uber wallet, I will delete them.

Do Not Use. I used to be an avid lover for Uber, I used them for work until they charged me 190.13 dollar fraudulently. The app glitched and they unauthorized purchased a pass with my Uber cash I placed on file for 190.13 dollars then proceeded to make charges on my personal bank of 75 dollars and change. Please use Lyft. I'm still waiting for my rightful refund.

Set up a ride from my house to Love Field weeks ago. Flight is tomorrow and to my surprise, my ride was cancelled. The cost of the ride was $87 and now I am paying $108. Uber does not have adequate contact information for fast resolution. The one number I called, the guy saw there was an issue, but offered no immediate resolution, just more interested in passing me on. Very disappointed Uber, do better.

Uber has been charging me $9.99 since November 10 of 2024 until today August 10 of 2025. I have never signed for Uber Eats and I have complaint several times and they are still charging my credit card. I will call the credit card company to cancel de card on Monday. But I will write as many bad reviews as possible for this company that steals money from people. I have never agreed or signed for a monthly service.

Uber stolen my money and kept my food. Yesterday August 13th 2025 I made an order for food at 5:00 p.m. By 6:35 I was anxiously waiting for my food as it has not arrived. I look at the app and it's now changed from 6:35 to 7:02. I'm not okay with a third change in the delivery time as I was hungry and I ordered my food at 5:00 p.m. So I called them and recorded both conversations I have three recording conversations that I'm willing to share with the world and to my bank because I have disputed that charge.

Uber doesn't care about their drivers, only about the passengers! Passengers are allowed to bully the drivers and if we defend ourselves Uber immediately believes anything the passenger said! Passengers are allowed to leave false feedback without proof and Uber foolishly believes them without actually being there!

I don't do this, but after my interaction, I for once am saying something. So this will be my first. I used to be part of customer service, so I know those who leave reviews are angry and happy don't, but it's their response that truly has driven me to do this.

I signed up for Uber account for the first time because I needed a ride from the airport. After successfully signing in and adding payment information I’m requested a ride, the app prompted that there was a problem with payment, so I added another card, same response. Very frustrated I added money to the wallet on the app. It successfully transferred my from my card to the wallet. Still every time I requested a ride the same problem. I had to hire a cab for the ride. Very frustrated, I have asked for my money to be put back on my card with no success. You cannot speak to anyone on the phone, only through chat. Only now they have stopped communicating with me. Poorest customer service ever.

I recently experienced MONTHS of unauthorized charge for Uber One and could not get them to stop. Had to cancel the credit card. They said they’d refund me and never did. No one to speak to. Customer service chat is a joke. UBER is an unethical company that allows fraud AND sexual misconduct of its drivers (personal experience, unfortunately). No wonder they’re failing as a company…. For your own safety, pick something else. If you’re a driver… I’m sorry :-(

I'm very upset that they don't show the price anymore. After seeing the price I tried to cancel before they found a driver. It wouldn't let me. It cost 50% more than it used to. My sister checked her app a few seconds after me and it was much cheaper. I won't use Uber ever again.

This is a great site. Unfortunately I had a very bad experience with Uber. For starters the price was doubled after I already accepted and confirmed the original price for the ride and was in the car (I see I’m not the only one who has experienced this price gauge issue with Uber). The driver was on the opposite side of a busy street for the pick up. I call her through the app while I see her go around the block. We proceed to meet near the original correct pick up location. I notify the driver that I have to be somewhere at a specific time of which the apps estimated time was very close.

After having several unauthorized charges from Uber and disputing them on our credit card I tried calling Uber. Was referred to their website and the chatbot said I need to talk to an IT specialist and had me complete a form for $5 (fully refundable) to speak to the specialist. Unfortunately, I foolishly did so, expecting to speak to an Uber IT specialist. Instead, I was sent to Just Answer and charged $48. Shame on Uber for using such a system! I have cancelled my Uber account as a result.

Booked an Uber to an airport when driver canceled a trip and I was charged when driver showed that he picked me up and dropped me off about two blocks away. Contacted customer service and they were no help. Saying that fare cannot be adjusted. Uber you need to do a better job and treat your customers right like Amazon does.

If I could rate this less than one, I would. Awful system and terrible customer service. Dealt with an agent named Mishel who closed the chat instead of addressing my issues. I was made to wait 10 minutes for an agent to solve my problem only to be told it's now too late. Instead of listening, my chat was closed on me

Nightmare! The App is horrible. While trying to schedule a trip for tomorow am, 3 different drivers showed up! I never said to book! I find the app very confusing and difficult. I will look elsewhere next time!

Put my hotel in app to prebook morning trip to CDG. Used address supplied. No driver in AM though texted "I'm here." He wasn't . . . Indeed, he was a couple of miles away. Seems app supplied address incorrect. Wanted us to drag bags two miles in 15 minutes; refused to come to hotel and cancelled our trip. Had to book another from wife's phone. Now here's the kicker--tried to charge us $50 fee for their address screw up and their driver's choice to cancel. So we disputed.

I requested an Uber pick up to go to the airport at 3 in the morning. I texted the person of my exact location. I never saw him. Got charged a cancellation fee twice. I never canceled. I called to reverse the fee. It takes forever. Tried to get me on whatsapp. I said I am now paying for the time it takes me to do this!

Uber One. Charged me. Without my authorization. I called the credit card company and got the charge reversed. But they required me to contact Uber to find out how the charge got. On my credit card. There is no way to contact Uber. By phone, email or chat. I have spent three hours wasting my time to find out that there is nothing I can do. I have take in my credit card information off. Uber will never put it on again. I have inquired on several sites. Including the Uber Facebook page asking how I can have them delete my account and delete my information and stop selling it. But their response is how can I help you find a ride? They are freaking idiots. For taking away customer service.. I do not recommend using Uber. Ever. Ever. Ever. The right program can be useful. But if they F you over. There is no recourse.

I’m a highly rated Uber driver in the Tampa Bay area — currently listed in the top 18% of all drivers with a 4.96 rating — yet the Uber app inconsistently flags my safe driving as “speeding” or “harsh braking/turns,” even when I’m operating well within the law and vehicle limitations. I drive a 4-year-old, $87,000 luxury hybrid vehicle with advanced driver monitoring, safe following distance sensors, hands free driving, auto braking, and onboard vehicle tracking. My braking, acceleration, and cornering are all logged between 96%–97% consistency within the vehicle, with less than 1% variation between them. Yet the Uber app still false flags violations, based on incorrect speed limits and flawed sensors. At times, the vehicle will auto brake to maintain safe following distances, specifically when another driver jumps between me and the car I am following. Uber flags this as poor braking habits.

Reserved an Uber 48 hours in advance to Calgary Airport. Received confirmation email night before and was waiting for my ride and it just dropped off the app... Apparently they do not pick up where I live so why did the app even allow a reservation to be made. I requested again and same thing happened. Needless to say I almost missed my flight. Managed to find a cab that took me to the airport but cost me almost double what Uber was supposed to cost. Not a great experience for a first time user and it will also be the last time... Not impressed at all.

I booked a ride to the airport. The driver didn't arrive at the requested time. I checked their website and saw that my ride was cancelled! There was no explanation. I booked another ride with them, the driver responded, he was in my area but didn't show up! I was desperate to get to the airport, so I requested another ride. The driver responded and was only 6 minutes away. I waited for him outside and didn't see his vehicle anywhere. I was online with him on my PC. He told me his supposed location, but he was lying! I checked where he said and he wasn't there, I looked around my complex and nothing! Uber charged me $25 for the cancellation I didn't issue and $8 each for their no shows. On top of that, they charged me $100 + for each ride booking! Total Scam!

Six Years Driving with Uber – Here’s the Harsh Truth. I’ve been driving with Uber for nearly six years. In the early days, things weren’t too bad. But over the past two years, the company has steadily transformed into something that I can only describe as exploitative and unjust. Here’s just a portion of what drivers are facing:

I am a driver for Uber. I only do deliveries. They half pay you when delivering food for people. I was deactivated from my account with my money that I earned still in my wallet. They told me I had to wait until Monday to receive it, I travel with my husband to different states. I also delivery there as well. People are out here stealing orders so if I cancel you get penalized for it, even if you accept it and get to the restaurant and food is not there you are getting in trouble for it. Uber is the worse company to drive or deliver for. It's definitely my fault cause I should have a real job and this a side hustle for extra money. I can never speak to anyone who speaks English this has truly been a lesson learned. Gave them over 6 years 157,000 miles on my v8 challenger and 2,094 deliveries to be treated like this, Their agents are very rude and talk over you when you are trying to explain, I've gotten threatened by customers. Uber doesn't do anything about it,.

On Friday, May 30, my wife and I called Uber to take us to the Philadelphia Airport, the beginning of a two-week trip. It was about 6 AM when my wife took our two bags down to the end of our driveway, and then returned to help me walk down, as I have had leg problems recently. The bags were out of our sight for about 5 minutes. When we walked down the drive, we did not see our bags, but did see the Uber driver turned into the driveway across the street, waiting for us. We walked over and asked about our bags, and he responded “in the trunk”. In retrospect, I realize now that his English (he was evidently a ** national) was not very good.

My first experience with Uber was picking me up at the Lufkin Ford when my car broke down. I live 24 miles from the dealership... outside of their courtesy range. That was a pleasant enough ride. My second experience didn't happen at all... nor will it ever. My car was ready to be picked up so I scheduled a ride... They didn't show up. So I schedule again for an hour or so later... They didn't show up again. No notice or warnings. Half the day gone. I finally hitched a ride with a neighbor later that day. I don't deal with unreliable businesses, and neither should you.

Uber has terrible customer service. You cannot speak to a human being. The published customer service number, 800-593-7069, only works for drivers, not customers. Never trust a company with which you cannot speak to a human being.

Uber texted me that they had delivered my prescription medication but it wasn't delivered. I tried texting and calling them but they wouldn't accept my call because my phone # isn't in their system. It's important that I take my medicine each morning but I won't be able to tomorrow because of Uber's failed delivery and their unwillingness to take a call/text

Am writing to express my extreme dissatisfaction with an ongoing issue I am experiencing with Uber gift cards. I initially purchased a gift card and subsequently added totaling $202.88 in gift card balance. However, for the past two days, I have been in constant communication with your support team regarding my inability to use this gift card balance for Uber rides or Uber Eats. I am repeatedly asked to add a debit card to my account, despite having sufficient funds available on the gift card.

Uber it’s terrible for drivers, the company squeeze their profits and their customer service is horrible, riders had spilled liquids and their customer service circles you around, not counting all the wear interior and paying for expenses such as gas, maintenance, etc. Don’t drive for uber, do your best to get a job!

We tried to book an Uber on arrival twice at Miami airport. Both times driver accepted the booking. Both proceeded to drive past us (we saw them). Did not answer phone or messages. Her pick up was clear. After checking with official taxi drivers it is evident the scam is they accept the booking to enter the airport then do not collect the booker and then cancel the booker and say we not at pick up point. They then stay around and wait of other people and try negotiate a cash booking. These drivers are scamming, the customer, the airport, the legitimacy taxi service and of course Uber. But this is down to Uber to fix. We were tired and lost an hour. Eventually paid a bit more but went with a legitimate yellow taxi. Uber don’t care. Advice do not use Uber in Miami airport.

I didn't have the app downloaded before my Walgreens delivery was completed, so I had no way to review a driver afterwards. It's crazy how hard I tried to find somewhere to compliment her, and give her a tip! I hope someone at Uber sees this - her name was Melissa, the delivery was from Walgreens in Puyallup, WA to Orting, WA, and the order ID was **. She is communicative, fun to talk to, looked great, professional, and just all around awesome. I wish there were a way I could tip her or SOMETHING! So Melissa, if you ever see this, I'm so sorry, and I just wanted to say thank you somehow.

I’ve been using Uber for 5 years but lately it sucks. I choose a ride that says 7 minutes till p/u but when I confirm it turns into 19 minutes so I cancelled. I tried again. This time 8 minutes but as I watch the driver on the app he goes the other direction and the time changes to 20 minutes.

I've reached out to Uber driver support several times, speaking to over 7 different support agents and not one of them was able to resolve my issue. All I want to do is simply remove my old bank account and add my current one for direct deposit. Why is that rocket science? It blows my mind. There should be a simple way of resolving this issue. I shouldn't have to run around and have you waste my time despite of going through several people who turn out to be useless! Stop outsourcing and hire better workers.

Their customer help is a scam. If you ever have anything go wrong, they will never help you, they'll just pretend with a bunch of copy paste replies, passing you around a million representatives who don't read the issue and never sort anything out or give you responses. They will also just end the chat if they feel like it.

I had a terrible experience with Uber on January 27, 2025. The app estimated my UberX fare to Billy Bishop Airport at no more than $70, but I was charged a shocking $128.02, nearly double the expected cost. To make matters worse, Uber did not even send me a receipt for this trip, making it even harder to track and dispute the charge. I immediately disputed the charge through the app, yet as of February 17, I have received no response from Uber. Their complete lack of customer service is unacceptable: no updates, no resolution, just silence. I had to escalate the issue with my bank to dispute the charge because Uber refuses to acknowledge my complaint. If you are considering using Uber, beware fares can be misleading, and if you have an issue, do not expect any support. This company has no regard for its customers once they have your money. I will be looking at other ride-sharing options from now on.

We ended up driving ourselves and somehow found parking close enough to the venue. Pure luck. I did not want to use Uber in the first place because the last time my husband ordered a Uber to take him to the airport (a year ago), the Uber couple tried to ask my husband to see his penis multiple times. Yes, I reported it to Uber customer Service but I get the feeling this is not the first time they had this complaint. I personally feel Human trafficking is going on in this company and needs to be investigated.

On January 25, 2025, I scheduled a ride to work for pick up time at 5:45 am. The driver arrived at 5 minutes to 6 which made it so I would be late getting to work. I got in his car and explained that I was late for work. He said, "Is this my fault"? I replied with "Yes, you're the driver". He got upset and took me about 1/2 way on a dark and deserted road and told me to "get out" of his car. So, here I am a 61-year-old lady with a handicap, stranded on a cold, dark, roadway at 6:00 am. I had no one to call for a ride and it was approximately a 1/2 hour walk to get back home. I didn't make it to work, I ended up walking home. He had the nerve to charge me for the ride.

Uber itself is good, I like it. But Uber one is a total scam. No support at all for it. I cancelled at least twice but found out that I was charged again today. Just cancelled it again. I barely ever use Uber and Uber eats. I would like my membership fees being refunded. but no phone support for uber one, no email support, no chat support. It is very disappointing...

I requested a ride for the Boise, ID Air Port on 21st December 2024. I ask to be picked up at 5:25 AM.. At 5:45 AM I received a text from Uber that my driver had canceled the trip. I re-ordered and the exact same driver showed up at 5:55 am and brought me to the Air Port. I was charged $30. cancelation fee. Driver canceled not me. Uber is refusing to refund the cancellation fee. They say I only have 30 days to file a refund request. I suppose that is something I should have learned in school. I may have missed school that day? Uber simply wants to NOT REFUND the money. I will use Lyft until they make same type error.

Barely make anything from driving in the first place and now I'm waiting months for resubmitted background checks and signage that Uber should have sent 6 years ago when I started. The pathetic percentage of the trip fare you receive from driving added to losing even that measly pay while waiting for Uber to check your documents, and they don't even send the sign that you need to avoid thousands in fines. Losing all my income thanks to uber.

I canceled my account with Uber. They sent me an email confirming the cancellation. Two weeks later they charged my bank account. When I went into the site to cancel the charge thru sent me an email welcoming me back. They knew the account was canceled and they charged me anyway. And there's no customer service to help remedy the situation.

Received an email from what appeared to be Uber in December 2024. Immediately tried to figure out if this was a phishing email or genuine. The email warned that if I didn't log into my account they would deactivate it in 30 days. I know enough not to click on links in suspicious emails so I attempted to reach out to their customer service online. There is no live chat for this issue, mostly bot-run automated questions and answers. Eventually, I found a number to call which was for rider safety issues, but at least I reached a human. Explained I wanted to know whether this email was from Uber or not and they promised to send a report to the department that deals with this issue and I would hear back soon via email and messages through the app.

I am extremely disappointed with my recent experience on December 6th. The ride was quoted at $23, but I was shockingly charged $52 instead. This isn’t just an error—it feels like blatant overcharging and a complete lack of transparency. It’s unacceptable for a company of Uber’s scale to mislead customers with one price, only to charge nearly double without any explanation. This experience has made me lose trust in Uber as a reliable service.

The worst company ever, thieves, now you can’t see the rates until you confirm your ride??!? What a Duck?!?! Disgusting, I just paid $20 for 1 minute ride, I changed to Lyft. When I said up the right, I couldn’t find anywhere how much the rate is gonna be, and I was in a hurry, so I had to press confirm. Why minute later the car is the car is picking me up, and 1 minute later I am on my destination, Then I look at the application and it says $20. I almost had a heart attack, I just could walk!!! They really need to give you an Approximate before you take the ride before confirming your ride.

My experience with Uber was not good. I would never call them for anything again. I tried to get an Uber ride from Union Station Chicago to Midway Chicago. I tried several times and they canceled. I took cab. It was faster and cheaper. After I return from my trip at Midway I tried again to get Uber. I tried them four times and each time even though they accepted it they canceled within minutes. I ended up taking a good reliable, reasonably priced taxi cab. That is the reason taxi cabs will always be much better than Ubers. Ubers may work for people with big money who have accounts but they don't seem to care about anybody else, but, I don't really care about them either.

Terrible company with no support whatsoever. You have no number to call to deal with an issue. When you use the in app help it takes 24 hours to get a response. The response isn’t even what I complaint about so now I have to explain again and it’s a different representative so I have to explain everything again. It’s crazy the way they have NO SUPPORT! They have a phone number in the app but the button doesn’t work! I mean what a joke, scam, thieves. That’s what Uber is a scam!

Uber has been posting unknown charges to my account many times. This time it renewed my Uber One membership automatically in spite of me cancelling it earlier. There is hardly any customer service phone number or chat help. They also, do not display an easy way to cancel Uber One membership trials. This is surely a scamming company. For a short distance usual ride on July 9th 2024, it charged me $42 when the average charge is only $22. This time it just auto renewed Uber one membership and the website doesn't give a clear option to cancel it or provide a proper customer service number. Customers, please be aware of these issues with Uber.

Uber charged me $110.00 for an unrequested membership. I do not use this service enough to apply for membership at all. During last year I only used this scam once, therefore what would I apply for an annual membership? After countless hours of messaging (as the so called customer service, or lack of, does not dignify their victims, also called customers, with a phone call in order to be as anonymous as possible and avoid angry customers) I was informed that the generous Uber made the brilliant decision to reimburse the huge amount of $30.00, which has not materialized yet. This is a scam company. Be aware!

I don’t get how they are in business. Their business practices are so unethical it makes any normal company look like a saint, lmao. Don’t give this company a dime of your money. Literally 95% of all money spent here goes to the CEO and shareholders, it’s disgusting.

I won’t be using Uber again and I have spent thousands of dollars with them. They allow their drivers to take toll roads against our requests and then charge it back to us and then our demand to be reimbursed. This amounts to a rip-off and toll roads can be anywhere between $10 and $30, tripling the cost of the trip. The way they handle the report the complaint is odious and disrespectful. I’d rather walk.

The customer service for this company sucks! Please choose lyft or any other company. I tried to explain a situation regarding their driver needing to be paid their fair due and I was literally hung up on by some ** who I could barely understand. This company sucks.

Yesterday in Manhattan, I was dumped twice in under 10 minutes after each driver said he was at the pickup point. They lied and were never at the pickup point. Uber treats customers terribly and gives no in app support to customers having pickup or ride issues. This is contemptuous of customers. Despite being a member and global customer since 2007, I’ll not be using UBER again.

Well Uber is sketchy. Do not risk your life with this. First off they had 5-6 people cancel my ride after I waited 5-10 minutes after each one was accepted by the driver. That added up to around 40 minutes of being screwed for my job. You shouldn’t risk people’s income due to horrible drivers. I need to file a real complaint. Reason why is the last of the canceled drivers turned on my street in a nice part of Jacksonville Beach Florida, he was 15-20 houses away on my street, called me, asked “What side of town” I was going to after he accepted the ride and was a minute away it said. He seriously sounded **, uncomfortable for me, and definitely out of it like he was on major drugs.

I was overcharged for a trip which should have taken half the time and distance. No one on Uber's end seems to want to address this as my immediate concern, they instead direct issues to chatbots who deliver structured impersonal responses. Even when the map and route directions support my point. I have chosen to no longer use Uber as a result. I'm sure my issue sounds as though it is about money when in all actuality it's about principle.

Worse lost and found policy. I misplaced my wallet in Uber car, with cash, all my bank cards. Spoke to 3 different agents, 1 stated that they got a hold of the driver and it was confirmed by that agent, then another stated they never spoke to the driver. Then they said the driver will call me and get ahold of me. Never did. All they said was sorry and the lost and found policy does not cover lost and stolen items and to file a police report. What a trash company to tell their customers that, they probably will allow the driver to continue doing this as well.

Was charged $16.54 for a 7 mile shared ride. Was originally quoted $11.00. Driver took the wrong route/entrance and I ended up walking the rest of the way. This was a big difference in fare. Uber offer ZERO OPTIONS FOR CUSTOMER SERVICE DIRECTLY. If your issue doesn't fall into select categories to be handled automatically, good luck with any problems. Any company that hides like this when there are as many issues as they can have are merely trying to get as much money from you as possible. They claim they reviewed the receipt and it shows the amount quoted which was a lie. Happened a few weeks earlier-a much bigger difference due to an additional 5 minutes of traffic? Was charged an additional $12 after the fact. Will not be using them again.

I’ve used Uber many times and the majority of trips have been good. I’m placing this review because for the 1st time they changed my fare without me knowing. Was it the driver or Uber that did it is my question?? I selected the ride of $27.90 and although she took a bad route putting us in bad traffic I tipped her $5 feeling bad for her because she’s probably new to the area. I check my credit card statement and it shows the $27.90 charge reversed and a new charge of $39.57 which is not 27.90+5!

Ordered a pizza that came cold and the box was open. It looked as if the food was dropped then put back in the pizza box. I contacted Uber help and they just keep saying, "Your order does not qualify for a refund." The pizza was so cold and chewy. Tasted old. I feel like they don’t care about customers and looking into alternatives for food delivery. I see some of the grocery store apps are offering food driver with better customer service. I’m quitting my membership.

While vacationing in Texas, I call Uber. They said it would be about a 40 minute wait. We agreed, and waited just short of 40 minutes (38 minutes). We were contacted by Uber via email that the drive cancelled, and that we would have to reschedule or make other arrangements. There was no attempt by Uber to correct the problem and they didn't compensate me in anyway. If I was a "no show" at the last minute, Uber would have charged me. I called customer service. They documented my complain. I was told that I would hear from them in 24 hours, but I never heard back. I will never use Uber again. They showed their true colors, and didn't show any concern about me or correctly their fault.

I deleted my Uber platforms tonight and wanted to share my experience after driving for 10 years with Uber. Tonight, I was transferred 7x to address one issue, as there wasn't a Manager to address what the CSR's could not. I have received numerous Walmart order requests to find that the store is closed. After reporting this issue again with Uber on 07/20/2024 at 1:14pm, Anne stated this issue has been reported by drivers before and Uber has no control over the Walmart orders sent on THE UBER app...

I got charged $74.93 CAD (not including tips of $5) for a 9.9km's ride. At the same time, my friends took Uber the same time, they got charged for $24.33CAD (including tips) for a 6.7km ride. I tried to contact Uber via the app. But it was no way to help with the issues. Then I tried to find a telephone number to call. I did not see any available number on the app. No chatting as well. I searched on Google, there is a number from south Africa. Well. Uber charged customers fast and easy, but gave lots of inconvenience to customers to get help with special issues. I will use other apps, not Uber going forward if my issue not solved.

I have been driving for Uber since 2018. They blocked my account for 48 hours because a passenger reported that I was under the influence. I am not an user of any legal or illegal substances including cigarettes, alcohol, ** or vape. I told them I was willing g and available to have any labs required to proof this passenger wrong. Uber should have better procedures in these cases and not play with a driver income because for some driver this is our only fulltime income. I am always trying to keep the car in good conditions for every rider and it's totally unfair that my job and income is affected because of the defamation and racism towards ** people of a rider.

Confusion about the system and having to back up myself to check if my final destination exists in Uber’s system also I wanted to let them know that my transactions from 5/24-6/21 of this year have been revoked but I have a bunch of vendors to notify and the hotline takes forever. Please staff and update your systems to better keep a better experience.

I had to go to my child’s school. They call and said, "There’s been an emergency. Pick up your child." The Uber driver shows that he is 11 minutes away but an hour or more passed and it still says he is 8 minutes, 10 minutes, 11 minutes away and still no show. I call various times to this Uber driver’s phone. He kept pressing the hang up button. I text his phone and explain that this was an emergency and he couldn’t care less, he didn’t cancel me and it look like he was trying for me to cancel so he can get paid anyways.

Since I have used Uber I've had my fair of trouble. Several have cancelled and I get charged 'cause the driver is lazy. I have gotten those charges refunded. But the delay of drivers accepting then another driver pops up and the delay is longer. Along with Uber Eats my first time ordering today by promo code which was not honored then my delivery was suppose to be here at 4 15 then the driver switched to another. Now 4 35 and our food is not gonna be good by the time it gets here. I'm done using this company.

Uber is the absolute worse. I had a delivery 2 minutes away and never got delivery. They still charged. Going legal now. They need to be shut down!!! I had problems in the past, but thought I would see what happens next. Bad idea!!!

0 STARS, #UBER #UBERSUPPORT #UBERCUSTOMERSERVICE @UBER #SHAMEONYOU #FAIL. I have been a loyal Uber customer for years (UberOne Pass, high rating, 0 incidents). Recently my friend (single mother, no income - 247 caregiver to a disabled child) and her child (multi disabilities) took an Uber ride I arranged from my Uber account. They were on their way to meet a Social/Support Worker at the child's school. A ride they have taken often to the school. I have arranged many Uber rides for them over the years (0 incidents ever) and even lend them my car when needed. I fully trust them.

Uber is scam, hire CS support don’t speak English and DO Not understand US culture and use Inappropriate language to customers and hang up your call and block your number so you can’t call. Do you know why they begin make money? Because they scam driver and customers' money refused refund, no matter you reach them out in X or Instagram or call them or email. None of them from the corporate. They all from outside of US. I already deleted Uber /Uber Eats/Postmate based on their act and careless, I use Uber everyday and now I go Doordash and Lyft.

Had a driver refuse to allow us to leave the vehicle without sending additional money to him. Contacted Uber and they did nothing about it. Reach out time and time again and was basically told they will no longer respond to our questions. We are trying to go public with this.

They are a very shady company. 1st I paid for Uber One. I tried to cancel before my subscription ended and they made it difficult to do so. 2nd, I got an Uber and then after, I reached my destination, somehow a tip, that I did not give to the driver was given to him.

I don’t understand how they are allow or hire such rude and incompetent people. This is not the first time I’ve had such bad experiences with this company.

Uber showed a price in the platform of 88 dollars and at the end I got charged 114 dollars. They need to be completely clear with the price at front (itemized) so you could choose better what company to choose for transportation.

I ordered pizza from Uber Eats. The order was never delivered. I called the driver who said it was too far to drive. Uber kept my money because I did not request a refund within 48 hours. I could not request a refund because after the non delivery I boarded a ship and could not contact Uber. Now I am out $105.87 due to a corrupt Uber driver and Uber's insistence on not making an exception to their 48 hour policy. I was a loyal Uber customer. Uber makes excuses for their corrupt drivers and disregards loyal customers. Don't waste your time on customer service chat, they have no power and will not honor a request to speak to a supervisor. Time for Lyft, no more uber.

Uber customer service for riders is nonexistent as of June 2024. Outside of a FAQ page, there is no support for riders. The FAQ information I needed was inaccurate. Complete dead end for a very common issue.

On 6-9-2024 "Ismael" picked us up supposedly in a UberXL at Houston Intercontinental Airport in a Uber XL- seating for 6. He arrived in a Tesla 4 seater. Then proceeded to charge 100% more than the Lyft XL that arrived at the same time. He falsely advertised the vehicle, resulting in 2 rideshare vehicles.

Reserved an Uber to the airport for a trip to France - the driver was assigned. 6:30 AM (pick up time !) Uber cancelled. Had to scramble to get to the airport on time- what a mess- will not be using Uber again.

Uber Rentals Stole My Money!!! It happened on April 10, 2024. I got charged for a rental car I was never able to use. The rental company advised to contact the vendor - Uber Rentals but they never responded with why I didn't get a refund. They advised me to contact.

The vehicle had significant body and mechanical damage from a Car/Deer accident. The driver drove erratically imitating the way the accident took place. Seemed to be not completely with his senses. Had Obstruction to Driver's View (Brass knuckles And Jamaican Boxing Gloves hanging, illegally in NYS, from his rear view mirror). Subjected me to PTSD symptoms and got me to leave a tip I regret leaving and told me I better leave a five star review while simultaneously pointing to his paraphernalia from the rear view mirror.

My company got UBER business. I signed up (also had a prior personal acct). We got a $20 voucher. I went to book my ride, when I went to pay, it tried to use an old debit card on my acct. This caused an error message. Try another payment method. I removed that card, added new debit card. I tried again, same error message. Can't process payment method. Try another method. I added another credit card, same error. NOW, here is why the bad review. (1st) via Help Chat, finally got back a message saying account is suspended, basically nothing they can do. What? (And it auto closed chat).

I was at Zurich airport May 10, 2024. I tried to get a Uber ride to the Guerlich Hotel. Uber app replied with a fare CHF 38. I accepted. But then after a couple of minutes, Uber app flashed a message that fare is now higher, would I accept. The app did not say exactly that the new fare would be, I accepted, thinking that it could be 50% higher. When I got the bill. It was CHF 108.66 (That was US$120!) for a 14-minute ride. Highway robbery!

Drivers seem to be incompetent. I have been left waiting on 3 rides only for them to say arrived and then no one shows up. One ride pulled up and turned around and kept going.. Yeah I'm going to lyft.. At least they call you and answer when you call the driver.

"The driver has 3 air freshener in the car and it's overwhelming so I say I can't handle it and need to open the window and why does he feel it's acceptable when 1/3 people are sensitive to artificial fragrances to have 3 air freshener. The driver immediately started glaring back at me, with no response, and then accelerated to beyond the speed limit, making aggressive unnecessary illegal lane changes more than once per minute despite driving on the same straight road for 10 minutes. I filed a safety concern but all they did was refund me the trip. I told them that driver needs to be removed from the service, he violated the law and scared me. They just repeated the statement multiple times that they have refunded the cost of the trip. I will never ride Uber again and you shouldn't either. They allow drivers to violate the road laws and drive unsafely and provide a literally fearful customer experience."

ATTENTION. ATTENTION. Don’t work for this company. I did more than 500 deliveries and got my account suspended because I didn’t deliver a meal. I called and spoke with a representative to inform them on two occasions: one the restaurant gave me the wrong order after my customer informed me, I finished the delivery and still went back to the restaurant to get the correct order to bring to my customer and secondly I couldn’t deliver an order because it was flooding in Houston. I had to deal with customer making racial remarks, sexual harassment, offering sexual favors and more. Uber doesn’t care about their drivers but themselves.

Wow!!! I can’t believe this company. I got charged 5 times in one night and I only took two Uber (to and from my destination). Customer service is nonexistent. When I filed a claim, these idiot gave me an $8 cash credit. That wasn’t even a fraction of what I was charged. Stealing from customers and then making it difficult to talk to anyone to get your money back. You’ll be going under soon, Uber. I will make sure to tell my family and friends (which I have over 500 of them) not to use your service.

I was an 4.99 star rated diamond Uber Driver and always had compliments on the quality and promptness of service and cleanliness of my vehicle. Recently I had a mechanical breakdown, and I was issued a loaner from the dealership while my vehicle was being repaired. In my state, the DMV has a form the dealership fills out, which makes an emergency transfer of the license plate and registration from the disabled vehicle to the loaner car. When I submitted the form, the support team did not accept the form, and claimed that I committed fraud and blocked my account.

How do I hate thee Uber. Let me count the ways:

I have made every attempt to address my complaint via the Uber app. However, I only get the “canned” robotic responses and my complaint is NEVER addressed or resolved. Several times I have been charged more than the rideshare price quoted. When I contact Uber via the app, the immediate response is, “We have observed that you have received many adjustments related to previous trips”! If Uber has erroneously overcharged for a rideshare, it’s Uber’s responsibility to correct it and issue credit/adjustment accordingly. The way to avoid the many adjustments is to eliminate the billing errors altogether. If Uber overcharge me $25.00 dollars, Uber should credit the overcharge, irrespective of the number of prior adjustments, instead of telling me that due to the many prior adjustments, Uber cannot refund me the $25.00 that I was overcharged. Customer service is key to the success of any business and Uber is failing in this category.

Order incorrect more than one time and not consecutively. But due to the inability restaurants to package order correctly and failure of the deliver drivers to ensure order is complete, I end up out of money and food because Uber decides they want to be greedy and fail to refund the money due to the issues. When store is contacted they acknowledge the order was incomplete either due to them or driver but a refund can only be done thru Uber. Ridiculous.

Traveling and just had my first ever Lyft ride yesterday and Uber ride today. Lyft app is more user friendly and clear and they charged me what was quoted. Great experience. Uber driver was great but I got an email receipt from Uber AFTER our ride saying “Your upfront price has been adjusted due to unanticipated tolls or surcharges”. It was only .5 cents, but what?!? There were no tolls and Uber knew ahead where I was going… Why were these unidentified “surcharges” not known?! It was very little, but if they charge everyone a few extra cents than what was quoted, they’re making millions. I will choose Lyft from now on as this feels sleazy to me. Bad on you Uber!

The absolute worst experience I have ever encountered. Uber stole from me and when tried to contact them they sent me emails. Constant emails telling me to pay the fees that they stole! It was an absolute horror. DO NOT USE UBER EVER.

I’ve been an Uber Diamond driver for over 8 years and randomly they turned my app off for a background check which typically takes 24 hours. Now I’m checking the status and it says a month from now! The way inflation is I’m unable to pay my rent and provide food for my kids because of this. Why couldn’t they do a background check prior to the due date instead of turning a dedicated driver app off. They don’t care about us and don’t care if we're without! I’ve begged and pleaded for them to please turn my app on and I can’t feed my kids and now I have an eviction. This is not right for Uber to have somebody out of work when I have already been working for them for years. This has got to be the worst non dependable job ever! First they said April 15th. Now it’s May 15th. I’ll be homeless by then. SMH. Uber has no care about their workers' livelihoods.

I had two drivers cancel their trip on me while trying to get an Uber to the airport. I watched the third driver that accepted my ride go in the wrong direction and in a circle so I cancelled the pick up and I still had to pay the cancellation fee.

Be careful on using the app. First time user yesterday and I did not realize I booked 2 pick up rides. I cancel one ride 17 minutes before the driver arrived and was charged $25.00. That’s almost double the cost of the regular fare. Then I tried to call Uber and discovered no phone numbers listed. In short their customer service is non existing. Today I’m using local taxi companies for my car service.

I am Uber driver in Canada. On march 28 2024. I had a delivery from food basic to customer. I had 3 items to pick up from food basic and when I go for payment my plus card is not working. I tried 3 times but decline all the times. At last I pay my own money that is $127.24. Then after I was not able to upload receipt. It’s shown me error, so I contact customer support about that issue. Customer support agent give home address of the customer and told me that, "When you delivered all the items call customer support again so I can finish your trip." That was the trap by all the customer support agents in Canada. Then I deliver the all items to customer and call customer support. Customer support agent send me email link to submit receipt. I did submit the receipt. Agent told me that, "You get your money back within 24 to 48 hours."

Do not buy a gift card from Uber's online app. I bought a gift card for $100 for my son and he never got it. Their online help team is extremely unhelpful and took 8 days to respond to me and I'm not sure if I'll ever get this sorted out.

I have chosen auto for my trip and it was safe journey and on time pick up so I have given 5 stars for earlier trip. Today e.i 8.4.2024, again I have booked for my trip but the drivers were changing and cancelling the trip. Another driver called me and asked for the charge how much it's showing. I said 263 but he renegotiated for 300. I said no I can't give then he also cancelled the pickup. After that assigned one more driver like that waiting time was increasing. So I cancelled the trip. Please instruct your drivers not to collect excess amount. Otherwise don't give Uber license to them.

Uber canceled my ride then charged me. Never use any Uber service again. Not rides. Not Eats. And I spent a ton of money with Uber. They just got too big to care. Hope they cease to exist. Until then I will work tirelessly to harm their business.

I don’t use Uber. For 2 months I was charged a 9.99 subscription fee. I sent a chat and customer service was extremely unhelpful. One rep ended the chat. Everyone I spoke with stated my card is not on file.

I started driving for Uber with hopes of earning some extra income and flexibility. However, my experience with Uber has been nothing short of a nightmare. Firstly, Uber’s constant algorithm changes make it impossible to predict earnings, leaving drivers at the mercy of the app. There are days when I barely make enough to cover gas, let alone earn a decent wage. Secondly, Uber’s rating system is incredibly unfair. A few low ratings from passengers, whether justified or not, can severely impact a driver’s ability to get rides. It feels like Uber prioritizes the satisfaction of passengers over the well-being of its drivers.

Uber Service has gotten much worse in recent months. Recently, I reserved an Uber and driver drove right by and didn't pick me up. Worse, he turned on his trip suggesting that the ride was in progress. I immediately cancelled the ride and saw that a cancellation fee was charged and proceeded to call Uber customer service. A week later, I saw no progress on the case via the App; thus, I messaged Uber Customer Support about the issue and a rep asked 'What can we help you with?'. Absolutely atrocious customer support that can't even handle a fraudulent transaction!

I have tried about 8 times to get into this app; most times to try and fix my account since, because of fraud on my credit card I had to get a new one and only use one card now. There is NO WAY to update my card because they want you to use your card to get into your account and they only give you 2 options for cards in a drop down menu and this is after you verify your email account and your phone. I have never had such poor customer service from any other company (they will not give you customer service without your credit card on file!).

I was attempting to set up an account with Uber, and After entering my info, the app said I already have an account. I then tried to log in, and one step is to enter the CVV of the credit card on file (which was old and canceled years ago). I couldn't find a way past this step to enable log-in. I wrote an email to the help line and the response told me to do what I had already done. I sent another email and 24 hours later, no response.

I've been trying to become an Uber driver, but they informed me that one of my documents was deemed fraudulent. However, they didn't specify which document was considered fraudulent. I started an appeal a couple of weeks ago by asking them which document it was, but they only responded a couple of days ago, stating that my account was permanently locked based on this "fraudulent document" that they refused to talk about.

The accounts department for Uber has serious issues. One I made a few hundred $ in one weekend last year and worked many, they only reported 766 $ for the year. I completely a hour connect ride and it just didn't show up in my summary or wallet account. I was transferred 12 times and calling for two hours. I had to beg to speak with a supervisor and when he finally got the line put me on hold and hung up. Upon calling back I was told the hour long ride was only paying me 14$ and some change. Then when I was explaining that can't be, he hung up on me.

I am disappointed at the length Uber will go to not pay their drivers. I give it a try for 3 days and decided it wasn't worth it. They take 90 and the driver take 10?? Uber Also tells everyone not to tip. It is sad that there are young or desperate drivers that doesn't speak English. Doing this in the long run they'll be living on the street and no vehicle lol and in debt.

Hello, routine Uber rider here just looking to voice my frustrations with Uber, to start: they have horrible customer service. I’ve had a few scenarios where I tried to reach out or get help and I was completely ignored and always turned to the automated responses. Every driver I’ve spoken with has commented on how bad uber is, the mapping is terrible and I’ve tried to report that to no avail. I’ve had a couple incidents where the driver was out of line yet no help from uber. Please stop giving them your hard earned money. They don’t care about us the customers.

I have used Uber for the past few years, only when I'm out of town. Last year, while I was visiting Philly with my family, we took a four-minute Uber ride one night from the restaurant to our hotel. The cost was $10.50. The driver had a beautiful Tesla, that I even complimented him on, no response. I tipped him $3.00 and gave him five stars. 36 minutes later, I was charged an additional $160 for a cleaning fee. I called Uber and could not understand this charge, as we certainly didn't damage the car and our ride was only 4 minutes long. The charge was 36 minutes after the ride fee. I was credited back the $160.

As an UberOne member with a significant monthly fee I have been forced to wait 20 minutes for drivers to claim my rides and to show up the last few times. The problem arises when booking ahead and if they show quickly (not likely) the rider is penalized with a wait fee. Their promotions also often don’t apply to pre-booked rides. I wasn’t expecting to use a taxi so much as an UberOne member. Their fees in general are not much less expensive than taxis so frankly why bother. There also isn’t a mechanism to provide feedback like this to them. I’ll be cancelling my UberOne membership with them.

I have only used taxis in the past. My first experience with Uber. I scheduled a ride to the hospital for surgery a few days in advance (this was an urgent ride; they knew my destination was a hospital). I received a number of texts to confirm. I was to receive a text at least 20 minutes before my ride. The day of surgery I texted them 40 minutes before my ride. They said they were getting me a driver, I would receive texts and TY for your patience.

I asked for help with my bag at the airport. I told the driver I was disabled, she said yeah right and rolled her eyes. I offered to get a different driver, she put my bag in the trunk and said It's in now! I said thank you and she never said another word to me. I complained to Uber and received a $5 credit. This does not help future disabled people needing assistance. I wish there was a way to designate I may need assistance so the driver is aware. I've never had this problem with any other service or driver. This makes me very sad for my disabled community.

So my wife got an UBER ride to go home. The home address was wrong and so she changed it in the app. The driver said he wasn't going to take her to the other address. Then she was getting out and the driver pulled off before she was able to get her things. Called customer service and they provide NO HELP IN THE MATTER AT ALL. I guess being an UBER driver in Houston allows you to steal women's items. Now we can get no service and her purse is missing.

We scheduled a ride and were quoted at 55.74. This Suzette could not find the hotel lobby where we were staying. Once she finally found it after calling her, texting her, and asking her to call back, we got in the car and she continued to the port. No problems there and we did get stuck in traffic but at the port, she took us to the wrong ship twice, then barreled down the drive the wrong way to drop us off. Thankfully at the right ship. I did tip her 10 because of the traffic, it was going to be less. Then 5 days later, I get a receipt from Uber for 74.52. 19 dollars added on in fees. You know what the tolls cost, you should know of any junk fees for booking or scheduling before I decide to ride with you. DON'T TACK THAT ON AFTER THE FACT. I won't ride with Uber any longer because I cannot trust them.

I have to just associate myself from Uber the other day as a driver. I chose a Uber eats delivery which show did it would pay me $7 and some change. I picked up the order which is about two or three miles from my house and drove it 14.4 miles total to deliver it. When I saw my fair Uber paid me $3.59 for the delivery. I drove 14.4 miles for Uber and with only paid $3.59. This is a message to other drivers out there who drive for Uber. Watch your pay. Uber is scamming a lot of the drivers out of money.

I live 10 minutes from my job. So I catch Uber. I’m starting to see that prices go up more and more. I shouldn’t be paying $50 to travel 10 minutes, I shouldn’t be paying $20 to travel 10 minutes. On several occasions my rides have been unfulfilled and I have been left stranded. On several occasions my rides have been canceled and then when I book another ride the price has been doubled or tripled within 5 seconds. I will be finding another ride share company. But it’s getting ridiculous. I was told by my driver one time that our prices in the “urban” areas are higher than the prices in the “non urban” areas. I tried it for myself, and I can say it wasn’t a lie. Good luck when you book your Uber. Most of the drivers are nice, but if you’re 5 minutes away from someone and cancel on them (several times) their profile needs to be canceled as well.

I reserved my 1st ride with Uber, not realizing that if I reserved a ride it would be cost more to reserve. You can't cancel a reserved ride 60 minutes prior to the time but I made the reservation only 30 minutes prior to the ride so there is no way to change and cancel. As a senior American this was new to me and based on what everyone said I should try it. The ride costs me $48.00 to go 5 miles at the normal time of day and took all of 10 minutes. This was in Naples Florida. My return trip I booked a local taxi, in rush hour traffic it took 20 minutes or more. The cost was $25.00. There is no customer service with Uber. No one to chat with or ask a question to. I will not use Uber again. Total rip off for people who don't understand the process.

I ordered food a while back and then cancel the order because it conflicted with other things that I had going on at the time, within no more than 2 minutes from the time of order and I have received nothing but disrespect and being told that nothing can be done to refund the money so now they are holding on to a charge of over $27. I had great respect for the company and tried to hold on to using their service but they totally screwed the pooch on this situation and now I am no longer using their service nor am I giving any good advice to my friends and family about using their service. From here on out I plan on doing my best to advise or even help in any way I can when it comes to ordering food or requesting a ride.

On Feb. 6, I contacted Uber to take me to see a friend who's under the weather, first of after 4 no shows, I finally got a ride, secondly although it was short ride I was twice one in the amount of 12.20 which my receipt shows and the other 12.93 both of which was charged to my account. Unfortunately after contacting Uber's customer service problem has not been resolved nor have I received credit. No problem, apparently I'm only person that this has happen, I wonder how long Uber can continue business.

I bought a Uber card because I'd heard that Uber will pick up a package and deliver it. So I bought the Uber card, started a Uber account, and added the hundred dollar card to my acct, but when I tried to use it to have a package delivered it wouldn't let me. So I called customer service. I was told by a very rude employee of Uber, that I can't use the card to have packages delivered. And a few days after that I tried to use the money is put on the gift card to book a ride, but again, it didn't work, so I called customer service and was told that the gift card won't work unless I have a "real" credit card (ie. Not prepaid) on my account. (If I had a real credit card I wouldn't need to buy a Uber card.) I was also told that the money I put on the Uber card cannot be transferred to anything and cannot be refunded. So basically, Uber totally screwed me out of one hundred dollars. They're THIEVES AND CROOKED.

UBER ABUSE. Last night $70 Uber ride from the airport. Uber Driver tells me she’s not taking the interstate because of construction. (What construction?). Uber Driver stops to buy food because of chronic health conditions which affect her ability to drive. I guess Uber doesn’t screen for this. Uber Driver Comes back to car to say credit card was rejected. Not sure if I was supposed to pay. Uber Driver finds another card. Eventually Uber driver gets back in the car. I tell her I’m in a hurry. Uber driver says, "No you’re fine." Uber Driver eats meal while driving me home over the speed limit. Uber customer service has confirmed the side trip and offers me a $20 Uber credit. Uber customer service department says there is no one at Uber with the authority to adjust the charge. Uber is sending me emails telling me how happy they are that they could resolve my problem! Is this elder abuse.

On September 30, 2023 my wife and I took an Uber from Bellaire, TX to the Westin Galleria, an 11-minute ride. I rated the driver a 5 and gave him a tip for the uneventful ride. The following morning I was charged $150 for a "Cleaning Fee" for "a mess that occurred on the trip". I disputed the charge on the app and got nowhere. I notified American Express that I had been erroneously charged -- that the driver was at least mistaken, or had outright lied. AMEX reversed the charge; however, the charge remained on my Uber account.

I ordered an Uber ride from the airport. The driver arrived but didn’t pick me up. He just drove past me without stopping. No one from customer support would talk to me about the situation. I got another ride and while driving down the road my ride that I was in got cancelled and they said I did it and charged me for cancellation so I had to pay for cancellation and pay the driver to continue the ride home.

Every Uber driver adds on a wait fee even if you were the one waiting on them. They steal and it's near impossible to get the refund for it. Don't bother unless you want an untrustworthy company stealing your money.

Uber drivers shouldn’t be able to cancel a ride because the way they have to make it to a destination. So today I missed 5-6 different lazy ** drivers who canceled my daughter's ride to school. Like people depend on a ride to pull up. It’s been paid for for the service so why should a driver cancel just for being lazy. Like where I live is not that difficult to pull up.

Uber took an unauthorized payment from my checking bf account. A different card was on file and I don’t get paid until tomorrow so they took it without my permission. I am not happy with Uber. I’m going to switch to Lyft. In 2021 I left my iPhone 11 in Uber. Never got it back and I delete the app. I guess I have to delete it again.

I tried Uber first time to get 25 mi. ride into town for a 3pm appointment, and started looking about an hour before I needed to leave. Uber app connected me with 1 driver at a time, as each one took 10 to 15 minutes to review details (according to app) and reject the fare. After being rejected by 4 drivers for no known reason, I could no longer make the appointment on time. After 2 more rejections for no known reason, I could not make the appointment at all. Don't waste time with Uber drivers who don't want to work and Uber app which forces you to deal with them one at a time. CALL A CAB!

I am legally blind and travel with a guide dog. I have learned from drivers that Uber keeps a database of customers with service dogs and with disabilities that their drivers can access, but to which none of us in the database consented, and the company uses that database to enable drivers to cancel rides before arrival so they can more efficiently deny access to customers traveling with their service dogs. As if this service could get more awful to use than it already was, now, their drivers are allowed to turn down rides by canceling them so there’s no outright, provable denial of access so it permits the company to circumvent both the law and court rulings on the matter.

I accidentally make two Uber account in 2019 or maybe 20. At the time of making account, uber did not provide me any help. Now I just started uber driving account and they said I have duplicate account. I have never used an older account I never make any earning on it. And it was even not working. They are exploiting people. I don't like uber. They are making money by exploiting people and they don't give a chance to anyone who wants to work harder. It was not my fault ever but it is one of the stupid company I ever see. I hope taxis should come back.

The Uber driver took off with my son's phone stranding my son at the airport. Uber would not allow him to contact customer service without going through the app on his phone which he obviously could not do. Calling the other published lines with Uber we were told he would have to go through the app and treated us with no regard or assistance whatsoever.

Uber promised me a voucher to use for $40 and when I was going to use it I was not able to because it says that I had to use it in many other states but not the one that I live in (Illinois) so I had to pay the trips out of my pocket.

As soon as I tried the Uber 1 membership it was nothing but delayed deliveries, & incorrect orders. Which makes no sense at all. They would give me "credits," for the mix ups, but limit how I could use them. Worse service ever. I'd rather pay a regular rate, & get what I ordered when estimated vs. hours later, & incorrect.

My card was hacked and used for Uber. We never used or even have the app for Uber/help! According to my bank statement, I have 21 Uber/trips. That isn't mine. Watch your bank statements. My own experience I would trust Uber/help website app.

Uber is the worst!!! I tried to sign up for a ride then for food, both times their bulls!!!! Tried to keep me off. I’ve never had an app or a website so ignorant that I couldn’t get a ride or order food. This is what they doooooo right? I’m just asking? Just making sure?? Cause if you ask me a at they should be Uber drivers lol

Booked a ride to our destination on New Year's Eve and paid $32. Ok fine. At 12:45 trying to get home the prices are now $120 for the return trip. This is absolute robbery and Uber should be ashamed! I understand paying a surcharge at peak times but taking advantage on one of the busiest nights and charging 4 times the regular fare is an absolute joke and extortion! This practice should be illegal. My rating is zero stars.

If I select another person for Uber pickup, I am unable to select a future date. If I schedule a future pickup, I am unable to select another person for pickup. There should be a way to do both at one time.

I had a bad experience with Uber on New Year's Eve. First I booked a ride price was around $50, then I cancel it because I was at a wrong spot. When I was in a right spot book it again for almost a $80, what a rip off Uber! Be ashamed! Time to switch to Lyft!

Searched for an Uber earlier tonight (New Year's eve) to see what it would cost for my family of 3 to ride instead of driving with a few drinks. $16.00 at 5pm. At 12:30 am $49.00. More than 3 times the amount. How dare you uber. Almost forced me to drive with my family. It's OK, Lyft did it for 15$. Price gouging, seriously disappointed!

Early this morning Uber drivers were charging 600 dollars for a ride. Ripping off people and leaving many stranded because drivers decided to take advantage of an event. This happened in Avondale Arizona at the PIR. 12/31/23.

Today I had an experience with an Uber driver who thinks that turning right and then turning left is allowed to cut off straight through traffic. He then proceeded to take the gas pump that I would have been at. Laughing and acting like he doesn't care. Then accused me of being drunk or high. He literally does not know basic driving road rules like straight through has right of way yet he thinks what he did was funny.

I was threatened by Uber driver today. Told me, "I know where you stay and you better be ready." He pulled off and came back around my block. Proceeded to get off his car. I thought I had to protect myself, call the cops and Uber to report what just happened. Uber told me to get a DC number. I went in my account to get the driver information for the cops. Uber deactivated my account. I can’t go in there to give the cops this driver's name, license plate because they deactivated my account.

You can never talk to a person they reroute you about everything you're trying to talk about they will never help you with an issue. I've never seen anything like it. I was charged two different amounts to go to the airport still on my credit card and $85 to go to the airport that's ridiculous I am so done with Uber.

Uber is the most disgraceful company! They pay their workers terribly ($14 for a $60 fare) and their fees to consumer are astronomical. Their operations are disorganized and basically a 5 year old could do a better job!

Uber is a disgrace. Despicable company! They lost my business forever! The county I live said Uber is providing rides instead of using the on demand bus. I downloaded the app and it shows my voucher. When I made a ride it does not show. I made an attempt to use the help. It goes nowhere and says I didn't pay for a ride yet. They wanted $40 each way and I am suppose to be paying $1.50. I am lucky I tried it ahead and didn't trust them or I would of gotten screwed with a big charge and it costs $25 just to cancel a reservation. They do not offer any customer service phone help at all! It is outrageous.

Wow! I should have checked out the reviews for Uber on this site before booking with them for the first time! 85% of reviews gave Uber a "1" (probably because they couldn't leave a "0" as I'd like to do). Booked a ride yesterday for pickup today at 10:30 after a doctor's appointment. Just had a knee replacement so it's painful getting around, and I was totally dependent on Uber showing up on time.

I pre booked a ride using Uber for an early morning airport ride at 4 am that cancelled me! My app did not work and I find out that Uber has no customer service, even for emergencies. Scam business!!!

I booked Uber pickup for 5:15pm, driver said his ETA was 5:50pm, I told him to cancel, he said he couldn't & it was a computer issue, I insisted he fix it, he finally cancelled, another driver came, I was late arriving.

I’m a driver and they constantly rip me off. They give me an order for one price when I complete it it’s a lower price. I’ve waited on people and not received pay for that the maps take you the wrong way to charge customers more money. This company needs an intervention asap. No company should be allowed to do these things and get away with it.

Uber driver did not show up on November 11 in Goodyear Arizona and Uber will not refund the $6.96 US tip amount they charged my credit card. I have had three separate phone conversations with them and with each one they said they would and then they didn't. I am tired of calling them and them saying they will do this and then they don't. Beware of using Uber.

Ordered an Uber ride through the app for my 85 year old mother from Piedmont Hospital in Newnan GA to her home in Senoia, GA. The driver never picked her up and drove the route with an empty car! Uber charged me and it's a nightmare getting a refund. Went to the Lyft app and had her picked up and home in less than 45 minutes!

This company is a human rights crisis, they need to treat the drivers right. They go against what American rights stand for. Like sending a driver 15 miles to pick up someone in a Tesla for around a 5 to 8 mile round trip. That won’t even cover driver expenses. Come on now.

I have made phone calls, made attempts on their website and it just keeps going in a circle where they pretend they will delete my account, then they send a link for a diy deletion, but it just tells you, your account cannot be deleted and to contact Customer Service. This should be a serious warning to all Uber users.

I drive for Uber and every week I have an issue with them stealing my tips or changing the total amount owed when I go to cash out at the end of the night. The customer service are all foreigners who are incompetent and just give you the runaround. There's no number to corporate office and things never get resolved. I would like to file a class action lawsuit like they did in New York because they are not paying their drivers a livable wage. They're keeping most of the profit. So any other drivers dealing with these issue please reach out to me on here. Thank you.

I reserved a Uber ride 1-1/2 hrs before scheduled pickup time. My ride plan changed unexpectedly and I spent 30 minutes attempting to cancel my ride to no avail, including calling Uber customer service which simply directed me back to the helpless app. Apparently the profits w/o real customer service as so clearly displayed by the film on Kalanick is still sop for Uber. Forget Uber. Rent a car!

UBER to the rescue. We were left standing waiting for a ride to the airport from TORONTO PEARSON AIRPORT TAXI service at 3:30am and they were a no show. We contacted UBER and within 4 minutes we were on our way to the airport. Thanks UBER, for a job well done.

I've had good experience with Ubers in large cities, however, in my own hometown of Cincinnati. Uber drivers have cancelled rides that only take 15 minutes, left and right, and have left us stranded for hours. It’s ironic how they strived to put taxi out of service and now that they are, I can’t get either. Suck it Uber,

Uber says they take 25% of a driver's fare. I just received a fare from my house in Surprise, Arizona to Van Buren in Phoenix for $26 (The rider was 1.7 miles from my front door). But when I go on Uber as a rider (not driver) from my house in Surprise to Van Buren, Phoenix. They're charging me $50. Can someone explain that to me? I have screenshots one minute apart with these fares. Any good lawyers want to take this case for false advertising misleading their employees?

There were 4 charges to my debit card for 1 ride that was supposed to cost me $48.63! 3 of them are pending reversal but the 1 that is trying to charge me is for $62.31? The ride was originally supposed to cost me $43.93 but then I accepted an offer for a faster pick up for and extra $4?? which made the trip total $48.63. THAT is what I agreed to pay but Uber racked my account for $215.00? Even though 3 of the charges are pending reversal...The money is no longer available to me and I needed it for Thanksgiving! I am EXTREMELY upset by this and it ruined my holiday. I will dispute the $62.31 charge as fraud and highly recommend choosing LYFT or some other form of transportation to avoid excessive and unauthorized charges to your account by UBER.

I reserved a ride with Uber November 14th for 7.89. After I got to my destination I was hit with hidden fees and charges I wasn't told about. No one will speak to me about the matter. They're a rip off!! Use Lyft. I reserved a ride and they stuck with the price I was quoted. No hidden charges or fees!

I took a 27 dollar ride to pick up medications. I was told to wait 15 min. As I was buying an energy drink and soda while waiting. The Uber driver appeared next to me instead of calling and gave me a speech about only making 8 cents a min. I told him, "Cancel. I'll find a way home." I proceeded to the pharmacy waiting area. He followed me and asked the pharmacy how long it would be. Completely out of line. He followed me everywhere. I put in a complaint to Uber and they only gave a 1.63 for my issues. That man should've made nothing following me and talking to my pharmacist.

I’ve used Uber for years and throughout the world without any problems worth repeating. Which is why I never knew what a colossal nightmare the relationship becomes when things go south. On a visit to London, I requested an Uber, inputting the address of my central London hotel. The driver picks me up and about 15 minutes, I look up from my phone to notice we’re stuck in traffic heading in exactly the wrong direction to central London. Unbeknownst to me, the street address I had inputted exists both in central London and in a suburb of London, and the driver had just assumed I wanted the suburb (probably because as it turns out this is in the direction of his home, so he probably got stuck on that idea).

I take Uber every day, at least twice a day. I naturally have more complaints than someone who takes it once a week from a bar. My address and PIN were correct, but the driver wanted me to walk across the street to him. I was at the main entrance at the hospital. Uber refuses to refund me, due to past complaints...all legit. They also allow drivers to pretend to pick you up, by driving the route, but not having to deal with a customer. This is so unfair.

I met this really cool Uber driver. Said his name was Peter **… drives a white Ford Escape and says in 2025 he’ll be in a movie like what! Anyway ride Uber. I’ve ridden in Lyft and it just isn’t the luxury you get from an Uber experience.

On October 21, 2023, I took a bus to my brother's apartment to get him so we could go to an appointment. Once there, I ordered Uber through the app. I saw that a car was on the way so we waited. A few minutes later I saw that the ride was canceled and I do not know why. So I ordered another one. This driver arrived and took us to our destination without incident. A few days later, I went online and found out that I had been charged $5.50 for the cancellation. So I went to their website to find an email address, they do not have one. Next, I looked for a phone number, again, they do not have one. I finally contacted them through a help link that said something like, "Where is my refund?".

I got an Uber in Clearwater by a name of Kenneth **..The car smelled like cigarettes and alcohol..I asked why he had so much stuff in the back seat and he told me that he was homeless and lives out of the rental vehicle that he gets through Uber...Uber do better coz I will never use your ride share program again

I've used Uber for many years. 99% of the drivers are amazing and nice people. However, if you want to contact customer support, it's almost impossible. I had an issue, spent 14 days trying to resolve it, and eventually gave up. I will never use them again. All you get is copy and paste bot answers. I finally found their customer service number. I was told numerous times someone would contact me. It was all a lie.

We have had three experiences with Uber, two rides that were catastrophic between being late and taking the scenic route to get more money from you. The last was a delivery that we were told we were out of the delivery area but still charged my account and refused a refund, we had to cancel the charge on the credit card. Call anyone except Uber!

I scheduled a ride days in advance for a pickup at a certain time. When the time came I was told it would be 55 minutes before he arrived. If I didn’t have my own car to drive I would have missed my flight. Never depend on them to be on time yet they tell you the driver will only wait on you 5 minutes.

The company is absolutely terrible if you call in for assistance. I tried calling in for help with something and I waited on hold for 10 minutes before someone came on. They barely spoke English, told me they could not help and transferred me. Then I waited on hold another 10 minutes before they hung up on me.

I have been using Uber for years, however recently I am getting more cancellations that I can’t even review. I will request an Uber, after few minutes I will get a text where I am going, I will answer, the ride is cancelled and no longer in my ride history. I start over and the same will happen. This is the case 90% of the time when I am at an airport, but today it happened even when I requested a ride from my house. This should be addressed and I have no idea who to reach out to within the company.

Arrive at Logan airport in Boston and called a Uber to drop me off in Lowell Ma and never showed up. They keep canceling because no one wanted to go to Lowell,, called another Uber and took me to north station,, had to take a train to Lowell got to my house at 11pm,, Uber is so irresponsible. They don't care,,,, Worst experience ever.

Patty was very personable. She's funny with good conversation and I really enjoyed my ride with her very much. I would ask for her specifically. Perfect person for a long ride. She should train a few people in customer service. Thanks Patty.

This place is always messing up food orders and not resolving the issues but this time I ordered 8 costumes. It was a group order almost $150 and it was never delivered!! The driver stole my costumes and Uber wouldn't even refund my money. DO NOT USE This company. The worst customer support I've ever seen.

This was my very first experience with Uber. The VA had arranged for the transportation. As soon as I got in the car the driver began complaining that I should install the Uber app on my phone and pay for the ride myself. The driver was contracted by the VA. He was babbling on about politics and crime and other things that I prefer not to hear about.

I'm an Uber driver. I had an incident 10/9/2023 where a passenger stole my wallet from my purse while they were in my car. I immediately attempted to contact Uber driver support, and was met with a rude service agent named Dre. Dre was completely uninterested in my plight, and it was obvious he couldn't care less about my wallet being stolen. I asked to speak to someone else on the team, and Dre hung up on me. I was subsequently hung up on by various other service agents while I was on hold---the call was dropped?---and never called back.

I was sitting at home on 10/24/2023 when I received a notification that my Chime card was used for a Uber rideshare and this wasn't me but you can't even stop unauthorized illegal transactions until it goes through. That's ridiculous because the money stolen was for food so for seven days I have to go without. Pitiful.

Can't stand this company. Check your bank and receipts. Every month multiple charges on the same ride. Just looked again, it says 2 Uber receipts in my email. I'm like well only used it once, then another can't through at 3 am same ride. Then you can't get ahold of them without wasting half your life. So annoying.

Ordered an Uber to go 10 miles down the road to pick up my vehicle at a pay rate of 20.87. Took 15 minutes just be denied a ride because there were no drivers available. Go to order again and it wants to tell me the pay rate is now 90.98!!! TF?! Ummm no. That's highway robbery and beyond ridiculous to even suggest that as a pay rate. You need to work on that uber! Your drivers aren't that special Uber. Some of these drivers are questionable at best. Need to clean themselves better and the inside of their cars are filthy and smell like a dumpster. Or they tell their personal problems to the riders. As if we care. We all have our own crap to deal with. We don't need to deal with uber drivers' life drama.

Long story short I forgot my AirPods Pro in a cab. I tracked them and got a location. Spoke to the driver who admitted that the rider after me lied and stated the pods were theirs. After confirming color and the fact only 1 AirPod was actually in the case because I had the other in my possession he gave me the the address he dropped the rider off at. Which matched the location on Find My iPhone. Uber advised they would be charging me a fee to have the item returned but no communication after. I advised I would pick them up myself. All they had to do was advise the rider to leave them in the lobby of the hotel he was staying at. They refuse! The nerve of them to protect a theft!! They were absolutely no help!! I get things happen but this was an easy fix! Will never be spending my money with them again.

I am on vacation in Ohio. I used Uber twice today. They billed my account for the amount they initially quoted for each ride then also charged the actual fee. I just used uber at home in GA and was not billed this way. I will be filling fraud charges because I did not give uber permission to bill me twice.

Like an idiot, I called an Uber to take me home from the bar (I'm off on Thursdays) and left my phone in the Uber. No big deal, but Uber has done everything they can to tell me they don't care about helping me resolve the issue. They just keep trying to dish me to the driver, who didn't do anything wrong. It's been a borderline panic attack inducing day trying to get this giant company to give a **.