Uber Reviews

Reserved a ride from LGA to home on Long Island for $66.33. The flight was delayed 2.5 hours and we waited 20 minutes for the driver. When the driver arrived, he said that we needed to re-route trip because the app showed the wrong destination. Not sure what that was about and we could not re-route the trip. He was he would take care of it and take us home. When we got charged $110.71. That’s a 60% upcharge.

Horrible insensitive company. I ordered a ride in another USA state To attend a person in a hospice. This UBER driver was horrible I had to get out of car. What kind of people work with this company? Horrible company. I should've sued them for being an **. Stay far from UBER.

If you ever request a ride with Uber, make sure you put in the correct address! Or else! If you put in the incorrect address you cannot change that address unless you cancel the request. Although the app does have an option to change your pickup address, but it does not work. After you cancel your trip in order to update the new address, Uber charges you a cancellation fee. And the original purchase for the trip, Uber puts a hold on those funds for up to 10 business days. They say it's for the protection of the customer, but it's actually to fatten their pockets. They take our money away from us, in say, 3 seconds, but it takes them up to 10 business days to return it to us. What a bunch of crap!!!! Worse service ever!! If the trip is already cancelled, I expect my money back immediately. How many of you agree with me?

I order an UBER on June 16. The driver went to the wrong pickup address. I sent message he was at wrong address and gave him the correct address. He didn't answer. Subsequently received message that ride could not be completed. Charged $5.75 cancellation fee. On the second call the drive came to the right address, dropped off a passenger and pulled out of the driveway ignoring my calls to stop. He was my ride. I verified the license number. Then received a text that driver was dropping off another passenger, did I want to cancel. At this point I was totally confuse, as my app was saying the driver was en route to my destination! Billed $9.03 for the ride. I relayed all this to the app and was told I would not receive any refund. No way to call and now I'm stuck paying $15.00 plus for rides I did not take and which were the driver's mistakes. Outrageous!

On June 2, I requested an Uber ride for six passengers with one stop before heading to the airport. The quoted fare was $67.96. Within minutes, a driver driving a Kia Soul accepted the request. As soon as I noticed the vehicle, I contacted the driver and explained that it did not meet my request for a six-passenger vehicle. I asked the driver to cancel the ride because the vehicle could not accommodate my group. After the driver canceled, I immediately requested another six-passenger ride with the same stop included. Within minutes, the fare had increased dramatically from $67.96 to $142.96. Because we were on our way to the airport and could not risk missing our flight, we had no choice but to accept the higher-priced ride.

Uber takes advantage of drivers in Calgary Alberta Canada. Customers pay $37 but the driver paid $14. The city council at Levery transport can look at it and takes actions on Uber unprofessional business practice.

I ordered an Uber 2 days in advance for my first day on the job. They cancelled at the exact time I was to be picked up. I was going to be late so I cancelled the ride. They charged me $6.50. I lost the job. No customer service phone number! I'm out $6.50 and no job.. Thanks a lot!

JB went above and beyond. Always does. On time, every time, clean vehicle, very kind and safe driver, and went out of his way to make sure I was okay when I wasn't feeling well one day even. I would definitely recommend this driver to anyone, any day!

Today’s experience with Uber Eats support was extremely disappointing and frustrating as a restaurant partner. Our restaurant tablet is obsolete, extremely slow, and eventually stopped functioning properly. On top of that, the system confused my personal Uber Driver profile with our restaurant account, preventing us from accessing and operating correctly. Our restaurant information is also incorrectly configured and still has not been corrected in the dashboard. I spent 1 hour and 25 minutes on the phone trying to get help, but unfortunately the representative was unable or unwilling to provide an effective solution. The dashboard offers very limited direct support options, and reaching meaningful customer service has been extremely difficult.

Uber continues to not correct the navigation guidance for their drivers to my development and sends them to a closed entrance. The majority of drivers to not understand English and are challenged to understand the correct street they must enter on. Uber continues to send them into a shopping plaza instead of the residential community. In addition, I was charged a surprise booking fee which was not disclosed up front. Extremely dissatisfied.

I’ve booked a ride with Uber one month ahead of my departure from home to Tampa International Airport. I checked on the ride occasionally and everything looked fine. Came the morning of my departure. No one showed up. I did notice what I got into the app very briefly it said ride canceled then it just said nothing. I booked another Uber ride to get me to the airport immediately. 45 minute delay way past my need to arrive and get checked in at the airport. Uber is the worst company I’ve ever had to deal with and I’ve dealt with a lot of them. Their management must be a bunch of monkeys who don’t have a clue what’s going on. I did get them in one except I booked about four Uber rides use an out of date credit card. They never got paid. Serve them right.

Have been trying to take care of a simple matter for over one hour without any results. Have reservations for tomorrow at 6:40 am for pick up but live in a gated community and the driver needs a code to get in, otherwise I lose the bus. Was instructed to go through the app, but couldn’t find where to leave the message. The assistant on the chat was rude and condescending, seemed to have a bad day. He should go home and get off the phone.

I placed an order on Mother’s Day with Uber Eats. My bill was $74. One of the entrees didn’t arrive with the rest of the order! To resolve this Uber Eats thinks $2 is sufficient for the inconvenience! Needless to say I am a little disappointed. Tried calling the merchant, they don’t talk to people, Uber Eats no longer talks to people! I would like a refund $15+ of the entree that I never received! Thinking we all who think Uber Eats sucks and contact a lawyer for a class action suit.

I been getting charged $9.99 for a membership monthly. A membership I never accepted. Getting a hold of Uber customer service is impossible. No phone number for customer service. I changed my credit card number and some how they keep charging the new card without me giving them the number? So frustrated.

It saddens me to even have to come here and say this after being a driver for just about 11 years. I am a 4.99 star driver with over 9,800 trips. I have never been so disappointed with Uber support than I am now. It's been nearly 2 weeks I have not been able to work because Uber submitted a background check with my old license that had been surrendered because I moved back to Texas. They have had me upload my new license 6 different times and keep doing the same background check over and over with the old license only for them to keep suspending my account again and again. Nobody has a number to corporate or to someone who can actually do something other than reading a script. I am over it. It's sad they don't have better support for their best drivers. And now they are losing a good one because I will never trust them again after leaving me hanging like this with no good explanation. Terrible.

Just like everything, service goes down and price goes up. Uber is really starting to suck just like everything else. Now when you search for a ride it gives you an estimated time for pick-up. Only when you complete the order does it tell you it will be twice as long. Bullshit.

Uber is horrible. Great people driving for them but the company is SHIT!! I got charged $85 for a trip I didn't take. While navigating through their crappie app., their A.I. kept directing me to booking a trip now while I was in the "Later" section booking a trip for the next day. I found out later they charged me %25 cancelation fee. I took screenshots of my transactions but there is nowhere to send it. No one to talk to. Uber customer service is a blind "chat bot" . Whenever my company isn't paying I use Lyft. ** Uber.

One star is too much. Uber driver was supposed to pick me up at 2 PM and I called them at 2:05 PM and the driver said that they were 16 minutes away on the other side of town when the system said that she was at my location. So the system really sucks. I'll never try using Uber again!

Be careful when you use Uber cause they took money from me.. Last night I already had 29.00 and some change from a gift card I had from uber on my account. So a friend had gifted me a $50.00 uber gift card so I go and put that card on uber. So I got 79.00 on there so I go to reserve a ride and when I get to the end it said error. It couldn’t be processed. So I figured it didn’t go through since I got the error. So I go to check my email and it said I had placed my reservation even though I had got the error comment…

I am an Uber driver, and this experience was completely unacceptable. I accepted an order that required loading and unloading 12 heavy concrete stones, and the pay did not come close to compensating the physical labor involved. Uber is expecting drivers to perform intense manual labor without fair pay or clear upfront information. Drivers cannot fully see order details while driving, yet we are still held responsible for accepting these types of requests. That is not fair.

I do not have an Uber account yet my credit card was charged $51.82 for Uber *Trip Help.uber.comca. I attempted to call Uber but unless you have an account they kept disconnecting me. I googled, you-tubed and more to find a number where I could talk to customer services, but they kept referring me to the app. I just wanted to know what the charge was, because I could not contact anyone from Uber I had to dispute the charge. How does a company that size not have a customer service number for those that don't have an account?

Uber in the USA is garbage now. It's extremely overpriced in comparison to other countries, and you are also expected to pay a tip as well, upwards of 10 percent. The tipping culture has gone out of control. I relocated to Jordan for the foreseeable future. Here in Jordan, Uber is readily available, they are prompt, punctual, and efficient. Here in Jordan, Uber is paid only with cash, they don't accept credit or debit card payments...

I am very disappointed with Uber as a company. From my experience, it shows little to no real support for its drivers. The system is heavily focused on protecting passengers’ rights, while drivers are often left without help when problems arise. As a driver, the work is already demanding and stressful, yet Uber seems to ignore the challenges we face. Instead of offering fair support or solutions, it often feels like the company puts all the pressure and responsibility on the driver. This lack of balance creates frustration and makes drivers feel undervalued and unsupported. Uber should take driver concerns seriously and provide better assistance, fairness, and respect for the people who keep the platform running.

If you need to get to the airport, it is a hit and miss if you get assigned a driver. A driver will be assigned and next thing you know, they have cancelled. You are then waiting again for someone to pick up the job. This is very stressful, wondering up to half an hour before your departure time if you have a driver.

I keep getting charged for Uber One when I have NEVER ORDERED IT. I am livid. This is the second time it has happened. I live on a fixed income and would NEVER order it -- I don't use it enough to do so. This is total BS.

This could be good for Uber, but I thought there was something wrong. I hope Uber Team reads this. I am writing to report a safety concern regarding a delivery during a severe asthma attack I experienced several months ago. At the time I did not think much of it. but I realized it needs to be said. I found my inhaler empty, could not drive, was hagging off the parking lot railing. Was about to dial 911 when I thought of uber. While the driver was in touch via message in store and while on the way which was comforting. I was not visible to passersby, could not hail him down. But he found me. Thank god.

Final charges were 15-25% higher than the Initial estimated cost… They fixed one incident but refused to fix another incident!!! It looks like they changed the price on me while trying to find a driver as they assigned 4 drivers one after the other within 5 mins!!! Definitely they have poor customer support and unexpected charges!!

Waited 20 minutes for driver to show when all of sudden he cancelled. Not the first time this happened. If I cancel a ride I get charged but Uber will not give a credit when driver cancels. Uber doesn’t publish any way to call and file complaint and very hard to do via the website. Terrible customer service and they don’t care.

New user to Uber. Since I used the service last year we've relocated. In trying to update my home address Uber cancelled my account stating, "Your account has been suspended for activity that violates our Terms of use and will be unavailable until further notice" refusing to inform me what violation in a multipage document caused the cancellation. I've been cut off from access so I cannot initiate another inquiry and my replies to this arbitrary dismissal go unanswered. What a horrible way to run a company, refusing service to willing customers.

I have been riding with Uber for over 10 years and the past 3 yrs been horrible. They would tell you it’s plenty of drivers nearby but you get one that’s 15 minutes away 20.00 for a 6 minute ride but 28.00 dollars for a 35 minute ride. They charge different prices for the same ride. I called Uber during cold weather and it said 38.00 but then had a glitch and wouldn’t go thru. Called a friend to call for me to see if it works. It charged her 58.00 for the same ride. Ridiculous. I’ll be driving soon. They will no longer be taking my money. They do nothing for loyal customers. Dirty cars pull up. I have had a gentleman try to kill himself while I was in the car. It’s gotten out of hand. I’m done.

I used Uber app to trip from EWR to ** with $35.97 fixed fare, and they sent wrong address to the driver (**). When I noticed I talked to driver to make correction to the right address. After the trip, uber charge me $55.99. I tried many times to resolve this issue and after the complaint they charge $35,97 more in my account. It's about three days and they didn't fix this mistake. This is the worst thing can happen to me. $91.96 total charge in my account.

If I could not give any stars, I would. A uber driver IMANE Honda Pilot | ** was delivering for Walmart. She did not read delivery instructions and then starting yelling at me shoving her phone in my face saying there were no instructions. She did not deliver the items at first and sped off (our speed limit is 20 mph), almost hitting a car driving on the street. She came back and backed into my driveway almost pinning a lawn worker who was blowing grass off the driveway. All caught on camera. I reported her to Walmart who saw the video and took the information to follow up. This is not anyone that should be interacting with customers or driving representing Uber.

Uber rides and Eats has gone so low in service and reliability that I refuse to use them unless I’m completely desperate. They drop rides constantly and there is no recourse. I tip immediately and no less than $10.00 no matter how low the cost may be. I truly despise this company.

Horrible experience again. On Feb 19th, 2026 my ride was canceled 4 min before my ride... that's only 1 minute before their allotted 5 min cancellation rule. No advanced warning, no text, no phone call. I'm partially disabled, and not only have they caused me to miss doc appointments but I couldn't even get real time human help on the phone. Stranded again today in 30-degree weather. My neighbor dropped me off at my pickup location early. 4 foot high snow banks prevented me from getting out of the road to a safe place to wait for another driver. The app took 25 minutes, trying 3 times to get me a new driver, but there was no luck. 45 min in the cold altogether with frostbite starting on my fingertips from all the menus I had to get through just to chat with an AI agent that didn't answer my question as if I was speaking with a human or AI. Totally Disgusted. They should be under investigation to reveal themselves for what they really are, scammers.

With ** who have no business being in the chat, inexperienced managers, and staff who don't help the company in any way, shame on you as people. I pay, I work, may it be good for you, you ordinary people.

Uber is a scam. In the past month I have downloaded the Uber app for transportation purposes. It didn't take long for me to realize that Uber doesn't offer legitimate contact resources to handle discrepancies. Through Paypal I have had to submit 2 complaints: 1) charges for a trip I never took and 2) a $4.00 charge that something that wasn't explained that was in addition to the cost of the ride, the fee, and the tip. The month isn't over yet, but I'm finished with Uber. I'm 75 years old and I'm going out understanding that automation in not what it was cracked up to be. But while I am still here, I'll go back to doing things the old way. I'm going to start with remembering phone numbers and keeping as much other information in my head as possible like we did in the olden days. Uber and the other new giants are automation scams.

I placed an order for a flower last June, amounting to $95, to be sent to my wife. Three hours before the scheduled delivery, I decided to cancel the order due to my wife leaving school early. Unfortunately, the company refused to provide a refund, citing their policy, which I was unaware of. Consequently, I requested a refund from my bank, leading to Uber blocking me from using their ride services. This experience has left me questioning the legitimacy of Uber's operations.

Uber drivers are not trustworthy because they accept a job and then the drivers don't even pick you up. They just keep driving away from you. Uber should be more strict with drivers. When they accept a job they must complete it, not to have the customer waiting over 30 minutes before they cancel my service.

My husband has been a faithful, courteous, and productive senior driver for Uber for over 2 years with a star rating of 4.99 out of 5. On January 26, 2026, he was beaten over the back of his head by a rider and had to go to the emergency room for stitches. He did as required and reported the incident to Uber. As an aside, when my husband was receiving treatment at the emergency room, the hospital was obligated to call the police because of the assault. As a result, the perpetrator was subsequently arrested a couple of days later and is in jail awaiting his arraignment on February 17th..

I would give Uber a negative star rating. They gave me a $19.86 credit after I took an Uber from Atlanta to South Carolina. Later, I only checked the price for a trip from Greer to Greenville and did not book or take any ride. Even though I never used the credit, it expired because my Uber One membership ended. This was not clearly explained, and it feels misleading and unfair to customers.