Uber Reviews

Be careful when you use Uber cause they took money from me.. Last night I already had 29.00 and some change from a gift card I had from uber on my account. So a friend had gifted me a $50.00 uber gift card so I go and put that card on uber. So I got 79.00 on there so I go to reserve a ride and when I get to the end it said error. It couldn’t be processed. So I figured it didn’t go through since I got the error. So I go to check my email and it said I had placed my reservation even though I had got the error comment…

I am an Uber driver, and this experience was completely unacceptable. I accepted an order that required loading and unloading 12 heavy concrete stones, and the pay did not come close to compensating the physical labor involved. Uber is expecting drivers to perform intense manual labor without fair pay or clear upfront information. Drivers cannot fully see order details while driving, yet we are still held responsible for accepting these types of requests. That is not fair.

I do not have an Uber account yet my credit card was charged $51.82 for Uber *Trip Help.uber.comca. I attempted to call Uber but unless you have an account they kept disconnecting me. I googled, you-tubed and more to find a number where I could talk to customer services, but they kept referring me to the app. I just wanted to know what the charge was, because I could not contact anyone from Uber I had to dispute the charge. How does a company that size not have a customer service number for those that don't have an account?

Uber in the USA is garbage now. It's extremely overpriced in comparison to other countries, and you are also expected to pay a tip as well, upwards of 10 percent. The tipping culture has gone out of control. I relocated to Jordan for the foreseeable future. Here in Jordan, Uber is readily available, they are prompt, punctual, and efficient. Here in Jordan, Uber is paid only with cash, they don't accept credit or debit card payments...

I am very disappointed with Uber as a company. From my experience, it shows little to no real support for its drivers. The system is heavily focused on protecting passengers’ rights, while drivers are often left without help when problems arise. As a driver, the work is already demanding and stressful, yet Uber seems to ignore the challenges we face. Instead of offering fair support or solutions, it often feels like the company puts all the pressure and responsibility on the driver. This lack of balance creates frustration and makes drivers feel undervalued and unsupported. Uber should take driver concerns seriously and provide better assistance, fairness, and respect for the people who keep the platform running.

If you need to get to the airport, it is a hit and miss if you get assigned a driver. A driver will be assigned and next thing you know, they have cancelled. You are then waiting again for someone to pick up the job. This is very stressful, wondering up to half an hour before your departure time if you have a driver.

I keep getting charged for Uber One when I have NEVER ORDERED IT. I am livid. This is the second time it has happened. I live on a fixed income and would NEVER order it -- I don't use it enough to do so. This is total BS.

This could be good for Uber, but I thought there was something wrong. I hope Uber Team reads this. I am writing to report a safety concern regarding a delivery during a severe asthma attack I experienced several months ago. At the time I did not think much of it. but I realized it needs to be said. I found my inhaler empty, could not drive, was hagging off the parking lot railing. Was about to dial 911 when I thought of uber. While the driver was in touch via message in store and while on the way which was comforting. I was not visible to passersby, could not hail him down. But he found me. Thank god.

Final charges were 15-25% higher than the Initial estimated cost… They fixed one incident but refused to fix another incident!!! It looks like they changed the price on me while trying to find a driver as they assigned 4 drivers one after the other within 5 mins!!! Definitely they have poor customer support and unexpected charges!!

Waited 20 minutes for driver to show when all of sudden he cancelled. Not the first time this happened. If I cancel a ride I get charged but Uber will not give a credit when driver cancels. Uber doesn’t publish any way to call and file complaint and very hard to do via the website. Terrible customer service and they don’t care.

New user to Uber. Since I used the service last year we've relocated. In trying to update my home address Uber cancelled my account stating, "Your account has been suspended for activity that violates our Terms of use and will be unavailable until further notice" refusing to inform me what violation in a multipage document caused the cancellation. I've been cut off from access so I cannot initiate another inquiry and my replies to this arbitrary dismissal go unanswered. What a horrible way to run a company, refusing service to willing customers.

I have been riding with Uber for over 10 years and the past 3 yrs been horrible. They would tell you it’s plenty of drivers nearby but you get one that’s 15 minutes away 20.00 for a 6 minute ride but 28.00 dollars for a 35 minute ride. They charge different prices for the same ride. I called Uber during cold weather and it said 38.00 but then had a glitch and wouldn’t go thru. Called a friend to call for me to see if it works. It charged her 58.00 for the same ride. Ridiculous. I’ll be driving soon. They will no longer be taking my money. They do nothing for loyal customers. Dirty cars pull up. I have had a gentleman try to kill himself while I was in the car. It’s gotten out of hand. I’m done.

I used Uber app to trip from EWR to ** with $35.97 fixed fare, and they sent wrong address to the driver (**). When I noticed I talked to driver to make correction to the right address. After the trip, uber charge me $55.99. I tried many times to resolve this issue and after the complaint they charge $35,97 more in my account. It's about three days and they didn't fix this mistake. This is the worst thing can happen to me. $91.96 total charge in my account.

If I could not give any stars, I would. A uber driver IMANE Honda Pilot | ** was delivering for Walmart. She did not read delivery instructions and then starting yelling at me shoving her phone in my face saying there were no instructions. She did not deliver the items at first and sped off (our speed limit is 20 mph), almost hitting a car driving on the street. She came back and backed into my driveway almost pinning a lawn worker who was blowing grass off the driveway. All caught on camera. I reported her to Walmart who saw the video and took the information to follow up. This is not anyone that should be interacting with customers or driving representing Uber.

Uber rides and Eats has gone so low in service and reliability that I refuse to use them unless I’m completely desperate. They drop rides constantly and there is no recourse. I tip immediately and no less than $10.00 no matter how low the cost may be. I truly despise this company.

Horrible experience again. On Feb 19th, 2026 my ride was canceled 4 min before my ride... that's only 1 minute before their allotted 5 min cancellation rule. No advanced warning, no text, no phone call. I'm partially disabled, and not only have they caused me to miss doc appointments but I couldn't even get real time human help on the phone. Stranded again today in 30-degree weather. My neighbor dropped me off at my pickup location early. 4 foot high snow banks prevented me from getting out of the road to a safe place to wait for another driver. The app took 25 minutes, trying 3 times to get me a new driver, but there was no luck. 45 min in the cold altogether with frostbite starting on my fingertips from all the menus I had to get through just to chat with an AI agent that didn't answer my question as if I was speaking with a human or AI. Totally Disgusted. They should be under investigation to reveal themselves for what they really are, scammers.

With ** who have no business being in the chat, inexperienced managers, and staff who don't help the company in any way, shame on you as people. I pay, I work, may it be good for you, you ordinary people.

Uber is a scam. In the past month I have downloaded the Uber app for transportation purposes. It didn't take long for me to realize that Uber doesn't offer legitimate contact resources to handle discrepancies. Through Paypal I have had to submit 2 complaints: 1) charges for a trip I never took and 2) a $4.00 charge that something that wasn't explained that was in addition to the cost of the ride, the fee, and the tip. The month isn't over yet, but I'm finished with Uber. I'm 75 years old and I'm going out understanding that automation in not what it was cracked up to be. But while I am still here, I'll go back to doing things the old way. I'm going to start with remembering phone numbers and keeping as much other information in my head as possible like we did in the olden days. Uber and the other new giants are automation scams.

I placed an order for a flower last June, amounting to $95, to be sent to my wife. Three hours before the scheduled delivery, I decided to cancel the order due to my wife leaving school early. Unfortunately, the company refused to provide a refund, citing their policy, which I was unaware of. Consequently, I requested a refund from my bank, leading to Uber blocking me from using their ride services. This experience has left me questioning the legitimacy of Uber's operations.

Uber drivers are not trustworthy because they accept a job and then the drivers don't even pick you up. They just keep driving away from you. Uber should be more strict with drivers. When they accept a job they must complete it, not to have the customer waiting over 30 minutes before they cancel my service.

My husband has been a faithful, courteous, and productive senior driver for Uber for over 2 years with a star rating of 4.99 out of 5. On January 26, 2026, he was beaten over the back of his head by a rider and had to go to the emergency room for stitches. He did as required and reported the incident to Uber. As an aside, when my husband was receiving treatment at the emergency room, the hospital was obligated to call the police because of the assault. As a result, the perpetrator was subsequently arrested a couple of days later and is in jail awaiting his arraignment on February 17th..

I would give Uber a negative star rating. They gave me a $19.86 credit after I took an Uber from Atlanta to South Carolina. Later, I only checked the price for a trip from Greer to Greenville and did not book or take any ride. Even though I never used the credit, it expired because my Uber One membership ended. This was not clearly explained, and it feels misleading and unfair to customers.

I reserved a ride with Uber to take me to Orlando International Airport. I was heading abroad to spend my Christmas vacation. I was so excited about this trip and wanted to be on time that I waited outside of my house until the driver arrived. When he did, he looked at my 3 suitcases, two medium and one small and began gesticulating in Spanish. Subsequently, he abruptly jumped into his car and drove off. I looked at him in dismay, panicked temporarily because I didn't want to miss my flight. I informed Uber via the app about the situation, but instead of listening to me they informed me that I will be charged a $25 cancellation fee. I reiterated that I did not cancel, but it is their driver who cancelled the trip. I filed an objection to the $25 cancellation fee, but they billed my debit card anyway.

It's bad enough that people have missed work due to this minor snow; Uber wants to kick us while we're down. There has to be something illegal about uber charging $51.95 for a ride that is normally up to $10.94. The ride is only 3.7 miles from my pickup location & the wait is around 20 minutes!!!? I don't understand how they can get away with this...

I switched the primary credit card payment and that very same night my credit card fraud department contacted me about suspicious activity in California, I live in Connecticut, I had to cancel the card and get a new one.. a coincidence? Hell no, your credit cards are not secure with them!

I ordered a ride from Manhattan to EWR Newark airport on December 17. An hour before Uber canceled my original driver for some reason And sent me another driver which I didn't really care about. However they double charged me for the ride. I have since then complained numerous type starting with the day after when I saw the charge. I never heard from Uber. Upon my fourth complaint I did receive a note that now it was past 30 days and it's too late to get a refund, pretty outrageous. In addition, that you can never speak to a live person but just have to rely on the app. It's really no customer service.

Last night in Nashville, I was trying to get to MY birthday party when the driver took me in the opposite direction. She let me out in an area around the capital and no one was around..safety issue. She could not speak English. I walked quickly to a hotel, tried to discuss with customer service..no resolution. Called another driver who informed me after getting in the car that she did not have time to take me to my destination and let me out on the side of the road. Customer service has been lame.

Do NOT use! They will schedule a ride and then cancel 15 mins before pick up time and leave you stranded! I scheduled a ride on NYE to and from the event, they offered me 50% off and confirmed. 15 mins before pick up time I get a notification they cancelled on me and gave me no reason. Left 3 people over 50 outside on a sidewalk at 12:30am. I have no other way home so I order another one- Quadruple the price- THEY DID A BAIT AND SWITCH on me and will not do anything about it. They will scam old people and charge you more money than they said it would be. AWFUL COMPANY.

I am sick and needed to order some meds etc. I selected Dollar General because it is 3 miles from my house. Somehow the app selected a store that was 85 miles away. What? Are you kidding me? Next I try to cancel and they tell me that some fool accepted the job already so now I will be charged a fee? They use bots for the chat help, you can’t call them. The support is terrible. So now I end up paying a fee. The app should tell you and provide warning that a store is 80 miles away. It should ask you. Ridiculous. I canceled the order and then I cancelled Uber. Sucks that I am sick and really needed help to get my order. Bad company!!!

GOOGLE SEARCH: “There's a major lawsuit against Uber by the FTC and 21 states, alleging deceptive practices with its Uber One subscription, including tricking users into signing up, failing to deliver promised savings (like "$25/month"), and making cancellation nearly impossible with complex, multi-screen processes and hidden options. These actions allegedly violate consumer protection laws, with regulators seeking penalties, restitution for consumers, and changes to Uber's methods for billing and cancellation.”