Uber Reviews

I drive for UBER because I recently got laid off and wanted to get a little bit more than what I was getting sitting at home doing nothing from unemployment. Uber GPS is the worst and not updated. 1. It will take you through EZPass lanes and will make you work for the tolls that you were charged for by having you submit proof that you were charged because apparently UBER GPS did not pick up that you went through toll road and even if you provide proof with EZPass receipt that align with the trip, they still won't pay you and that's exactly what happened to me and UBER robbed me of my almost $60 in toll that I paid out of my own pocket and after going back and forth with them for over 6 days, they closed everything by saying it was resolved and it was never resolved. One trip while I had a passenger with me, UBER GPS tried to take me through on coming traffic when that road is closed for 2 ways during that time.

The customer service is absolutely horrible. I am sitting on the side of the road because I do not have my ID on me and they want me to confirm my ID when my ID is in my totaled car that I almost lost my life in last night! I got hung up on 5 times by customer service agents and I am just fed up with the whole situation and will be deleting app and moving on with Lyft.

If I could give no stars I would. Uber should be ashamed of how they threat drivers and customer. Today I accepted 4 gigs and each time I was kick out of the gig after I was at the place leaving me with no choice but to drive again. I lost money and gas. Then in the top of that one of my gigs was not pay in full. I hope you get a class action law suit. My name is going to be there. Uber is a fraud and a swindler! And you guys erased my review? That’s illegal!! The Federal Trade Commission (FTC) strictly regulates online reviews. Under the FTC's "Rule on the Use of Consumer Reviews and Testimonials," suppressing, hiding, or deleting negative reviews counts as a deceptive business practice, and offending companies can face massive financial penalties.

I was charged a "Cancellation" fee for a ride I never requested/ordered. After inquiring about this charge, they refunded the amount to my account for "Future Use". I protested and they reversed the charge back to my credit card. Then while sitting outside a Tim Hortons at corner of Woodroffe and Fallowfield, WHICH IS ABOUT 7 - 10 km from where I live I get a call from an Uber driver saying he is waiting for me outside the Tim Hortons. My issue is how did the driver know where I was. I have asked the rep from Uber (Priyanka) three times as the communications below:

I book a pickup a day in advance to go to the airport, I got a notification with the confirmation and the price that I have to pay, which I didn't have any problem. After my ride I got the receipt with a totally different amount, it was almost $10 more including booking charges and also tolls. Before they gave me a price I assume everything was included, but I was wrong. Uber is a rip off company who doesn't really care about their customers and from now on I will use a different platform or support local drivers to go places when I needed.

I'll give it minus three stars because of my extremely bad experience. I was leaving the LaGuardia Delta terminal on June 15 at 12.15. A man who introduced himself as a dispatcher for Uber told me that there were no cabs at the terminal because of the renovation and signaled an Uber car to pick me up. I expressed my concern that Uber could be more expensive, but he reassured me the fare was going to be the same as a cab. I gave the driver my address on the Upper West Side. At the moment where the driver should turn in to the East River Drive, she kept driving straight, going north! I was trying to stop her, but it turned out she spoke absolutely no English! She kept pointing to the map on her phone that was showing the route through the George Washington Bridge! I couldn't get off because we were on the highway, and she continued not to listen.

Absolutely horrific!!! Absolutely ZERO customer service. My husband sent an Uber for me because my flight came in late. Not only did he not speak English, he was on his cell phone and in broken English asking me for directions to the house. Fast forward to recently! (Today) I Just received a credit card charge that was unknown to us. Tried to call customer service. At this point I have to laugh. After 5 minutes of them trying to sell me an emergency fall down button, (just imagine…. pushing that button and getting no one that’s speaks English). I said I just need someone to talk to me about a charge…. "Ok let me transfer you." They transferred me to a life insurance agent. Now I’m irritated… "Please sent me to your account’s department." (Click… hung up on me.. so now I have to start all over again). Same bs… hung up on me.

Uber canceled my $38 promotional yearly Uber one, then when I asked for them to reinstate it, they said, "The promotion is done; we can't give it to you at that price. You have to subscribe for the full price $9.99 a month or $99 a year." This was their fault, and I get to bend over and say yes, please, instead of being taken care of because it was their mistake, not mine!!!! Stupid and unfair.

Nasdaq building and called again. The exact scenario repeated itself. I canceled again and walked the 16 blocks to my hotel. Later, when looking at my credit car I booked a ride in NYC. I was in front of the Nasdaq Building. They gave me a pickup location over a block away. After getting directions from a police office I walked to that location, which was not a specific address but something like 47th and 7th. There were literally several hundred people and scores of cars.

We've used Uber numerous times. Usually, acquiring/confirming a ride takes 2-4 minutes. We've tried twice now, to get an early (3/4am) morning ride to the airport, once by booking ahead - driver "No Show", and recently planning 30 minutes ahead of time. The most recent time, the Uber App timed out twice after 15 min and even trying to "up-sell" us to "priority". We canceled and drove our personal vehicle (long term economy parking $144). Bottom Line - Do NOT TRUST Uber to be there in the early morning to transport you from Sparks to Reno Airport. Very disappointing service. PS I'd give "0" Stars, but unable.

I have used Uber for YEARS, in many different cities. The last 2 that I have gotten, in my home town, were horrific. I guess they just hire anyone and do not care about the safety of their riders. Nice try on the Uber "support team" to try to place blame on the rider (me). Because the last driver made me so uncomfortable I asked him to drop me off at a gas station. Which he refused. Uber is saying that I changed the drop off point. NO this guy was 100% out of line and unsafe.

Don’t use Uber ever!!! They scam and price gouge senior citizens who don’t know their options and are uncomfortable with online companies! I would give 0 stars if I had that option!

I wish I can give Uber less than 1 star. Horrible company that would rather blame their ratings on the drivers more or rather than the company. This company does not value their customers, consumers nor their drivers! Uber has taken money from my bank account, duplicated my charges, gave me unknown charges, and worst of all took money from my account while I was booking a round trip ride, never booked the trips but $110 gone from my account for over 24 hrs! Uber won’t release my money. It’s been well past 4-6 hours hold, not sure why my money was being held in the middle of booking my rides; which caused a huge inconvenience to me. The customer service sucks both online and on the phone. Uber needs to do better!

My spouse contracted Uber for an early morning trip to the airport at 4:00 am. The trip was accepted by an Uber driver and at 4:00 am, I was already outside waiting as is recorded by my security camera. I waited several minutes, but the Uber driver didn’t show. I didn’t pass the Uber driver on the way to the road and didn’t want to miss the flight, so I drove to the airport myself. At 4:18, my security camera let me know that there was someone pulling into my driveway (the Uber driver finally arrived). The driver pulled in, turned around and left right away, and not only charged for the ride but charged an additional 9 minutes of waiting time to me. I we tried to dispute it with the Uber bots and were denied, even with video proof. **

Reserved a ride from LGA to home on Long Island for $66.33. The flight was delayed 2.5 hours and we waited 20 minutes for the driver. When the driver arrived, he said that we needed to re-route trip because the app showed the wrong destination. Not sure what that was about and we could not re-route the trip. He was he would take care of it and take us home. When we got charged $110.71. That’s a 60% upcharge.

Horrible insensitive company. I ordered a ride in another USA state To attend a person in a hospice. This UBER driver was horrible I had to get out of car. What kind of people work with this company? Horrible company. I should've sued them for being an **. Stay far from UBER.

If you ever request a ride with Uber, make sure you put in the correct address! Or else! If you put in the incorrect address you cannot change that address unless you cancel the request. Although the app does have an option to change your pickup address, but it does not work. After you cancel your trip in order to update the new address, Uber charges you a cancellation fee. And the original purchase for the trip, Uber puts a hold on those funds for up to 10 business days. They say it's for the protection of the customer, but it's actually to fatten their pockets. They take our money away from us, in say, 3 seconds, but it takes them up to 10 business days to return it to us. What a bunch of crap!!!! Worse service ever!! If the trip is already cancelled, I expect my money back immediately. How many of you agree with me?

I order an UBER on June 16. The driver went to the wrong pickup address. I sent message he was at wrong address and gave him the correct address. He didn't answer. Subsequently received message that ride could not be completed. Charged $5.75 cancellation fee. On the second call the drive came to the right address, dropped off a passenger and pulled out of the driveway ignoring my calls to stop. He was my ride. I verified the license number. Then received a text that driver was dropping off another passenger, did I want to cancel. At this point I was totally confuse, as my app was saying the driver was en route to my destination! Billed $9.03 for the ride. I relayed all this to the app and was told I would not receive any refund. No way to call and now I'm stuck paying $15.00 plus for rides I did not take and which were the driver's mistakes. Outrageous!

On June 2, I requested an Uber ride for six passengers with one stop before heading to the airport. The quoted fare was $67.96. Within minutes, a driver driving a Kia Soul accepted the request. As soon as I noticed the vehicle, I contacted the driver and explained that it did not meet my request for a six-passenger vehicle. I asked the driver to cancel the ride because the vehicle could not accommodate my group. After the driver canceled, I immediately requested another six-passenger ride with the same stop included. Within minutes, the fare had increased dramatically from $67.96 to $142.96. Because we were on our way to the airport and could not risk missing our flight, we had no choice but to accept the higher-priced ride.

Uber takes advantage of drivers in Calgary Alberta Canada. Customers pay $37 but the driver paid $14. The city council at Levery transport can look at it and takes actions on Uber unprofessional business practice.

I ordered an Uber 2 days in advance for my first day on the job. They cancelled at the exact time I was to be picked up. I was going to be late so I cancelled the ride. They charged me $6.50. I lost the job. No customer service phone number! I'm out $6.50 and no job.. Thanks a lot!

JB went above and beyond. Always does. On time, every time, clean vehicle, very kind and safe driver, and went out of his way to make sure I was okay when I wasn't feeling well one day even. I would definitely recommend this driver to anyone, any day!

Today’s experience with Uber Eats support was extremely disappointing and frustrating as a restaurant partner. Our restaurant tablet is obsolete, extremely slow, and eventually stopped functioning properly. On top of that, the system confused my personal Uber Driver profile with our restaurant account, preventing us from accessing and operating correctly. Our restaurant information is also incorrectly configured and still has not been corrected in the dashboard. I spent 1 hour and 25 minutes on the phone trying to get help, but unfortunately the representative was unable or unwilling to provide an effective solution. The dashboard offers very limited direct support options, and reaching meaningful customer service has been extremely difficult.

Uber continues to not correct the navigation guidance for their drivers to my development and sends them to a closed entrance. The majority of drivers to not understand English and are challenged to understand the correct street they must enter on. Uber continues to send them into a shopping plaza instead of the residential community. In addition, I was charged a surprise booking fee which was not disclosed up front. Extremely dissatisfied.

I’ve booked a ride with Uber one month ahead of my departure from home to Tampa International Airport. I checked on the ride occasionally and everything looked fine. Came the morning of my departure. No one showed up. I did notice what I got into the app very briefly it said ride canceled then it just said nothing. I booked another Uber ride to get me to the airport immediately. 45 minute delay way past my need to arrive and get checked in at the airport. Uber is the worst company I’ve ever had to deal with and I’ve dealt with a lot of them. Their management must be a bunch of monkeys who don’t have a clue what’s going on. I did get them in one except I booked about four Uber rides use an out of date credit card. They never got paid. Serve them right.

Have been trying to take care of a simple matter for over one hour without any results. Have reservations for tomorrow at 6:40 am for pick up but live in a gated community and the driver needs a code to get in, otherwise I lose the bus. Was instructed to go through the app, but couldn’t find where to leave the message. The assistant on the chat was rude and condescending, seemed to have a bad day. He should go home and get off the phone.

I placed an order on Mother’s Day with Uber Eats. My bill was $74. One of the entrees didn’t arrive with the rest of the order! To resolve this Uber Eats thinks $2 is sufficient for the inconvenience! Needless to say I am a little disappointed. Tried calling the merchant, they don’t talk to people, Uber Eats no longer talks to people! I would like a refund $15+ of the entree that I never received! Thinking we all who think Uber Eats sucks and contact a lawyer for a class action suit.

I been getting charged $9.99 for a membership monthly. A membership I never accepted. Getting a hold of Uber customer service is impossible. No phone number for customer service. I changed my credit card number and some how they keep charging the new card without me giving them the number? So frustrated.

It saddens me to even have to come here and say this after being a driver for just about 11 years. I am a 4.99 star driver with over 9,800 trips. I have never been so disappointed with Uber support than I am now. It's been nearly 2 weeks I have not been able to work because Uber submitted a background check with my old license that had been surrendered because I moved back to Texas. They have had me upload my new license 6 different times and keep doing the same background check over and over with the old license only for them to keep suspending my account again and again. Nobody has a number to corporate or to someone who can actually do something other than reading a script. I am over it. It's sad they don't have better support for their best drivers. And now they are losing a good one because I will never trust them again after leaving me hanging like this with no good explanation. Terrible.

Just like everything, service goes down and price goes up. Uber is really starting to suck just like everything else. Now when you search for a ride it gives you an estimated time for pick-up. Only when you complete the order does it tell you it will be twice as long. Bullshit.