Turo Reviews

Good service. Easy to use. I would use the service again. However there needs to be a way to determine if all the lights and horns and things work on the vehicle. I drove off in the day time not thinking to check the headlights. So of course when night fell the car I rented had a left light that was out. Besides that everything decent.

I had a great trip. The car was amazing. I can’t wait to rent it again. The car has lots of power and was very clean. Turo is a great app to use if you need to get somewhere allowing customers to rent a car at will. I will forever use this app's DJ. Recommend it to friends.

Firstly, the pick-up and drop-off process was good. Owner contacted me beforehand and we came to agreement on the process. But the car condition and the listing was not up to the expected standard. The listing mentioned Bluetooth and media, but there wasn't onboard of car. Also there were these minor other issues. The biggest problem was that the breaks were worn out and would make noise and were troublesome to hit it right. Also during the trip the check engine light came on, and I had to drive back from a state park with it. Need to improve on verification process.

We took a last minute trip to Maui with the family and wanted to do some sight seeing and drive around the island. All of the traditional rent a car companies didn't have any Jeep's available so I heard about Turo. We were able to find a reasonable priced Jeep which was in great condition. The guy who rented it to us (Dominick) was really cool to do deal with. It made our experience in Maui so much more enjoyable because we could go at our pace yet have the ability to explore the entire island. I would definitely do this again.

Very thankful for Turo! I had a convertible Mustang to drive while in Los Angeles and it was a wonderful time! I was worried about everything given this was my first time using the app.. but I had NOT ONE problem! I will be using turo and renting from Jackie as much as I can for my rental car needs! Thank you again!!!

The vehicle was great the lax Turo Lot service was not that great. Service was kind of slow and they seemed a bit confused about what key opens what vehicle. Mini return vehicles were still waiting to be checked in and several people were waiting to get checked out. I waited for about 40 minutes.

This was my first time renting from Turo and it was very easy! The host responded quickly, the instructions were clear and easy. The car nice and ready to go. Location was convenient and the transaction overall went very smoothly.

It's a good thing but I could responds thru the app to log in and out when I pick up the car and dropped it off. I wrote to Turo several time about the issue I was having and got no response back. Was very frustrated.

The experience was great. This was my first time renting but second time experiencing the process of Turo. I will say it’s easy, efficient and effective and I will continue to use Turo in the future. I will also recommend Turo to my friends and family.

My first experience was amazing. The provider was prompt on pick up and very professional. I had some reservation heading into this, yet they all went away as the weekend concluded. Will I use the service again? I will when the chance come up again.

For my first time using Turo, it was a great experience! No problem retrieving or dropping off the vehicle. I’ll definitely call on Turo services again soon, and recommend all friends and family. Thanks again to Julie and the Turo family.

I was very happy with rental with Stephen and recommend that when looking to experience a Tesla Model 3 go with Stephen. This experience is much better than test driving at the local Tesla store when you want to possibly but a Tesla in the future. Thanks.

I recently rented a car with Turo and was hit by a tire barreling down the highway. I’ll probably never rent with Turo again based on my current experience with them so far. The brunt of my issues revolve around their communication with me post accident. No one reached out to me from Turo, I had to keep reaching out to them, no assistance with getting a different car so I didn’t have one during the rest of my trip, there is no phone number for me to reach my claims manager, and with zero communication before I got a bill that’s much higher than the deductible on the insurance plan I purchased. So, all in all, do not recommend.

Easy to navigate and reserve a car through the app. App very efficient in managing end-to-end process. Customer service was helpful. I've used Turo twice at this point. This rental was a great experience for me and my wife. Highly recommended. Great selections for a good cost.

Was very prompt on messages, all around great experience. Very reliable car. Just very satisfying vs using a rental agent. Car was clean, tires were good, and the added tint helped with the Denver sun during spring. Car was located in a very good location as well.

The family was very nice and professional. The car was ready and clean. Turo just help make something like renting a so easy, when it used to be so difficult to rent from other companies. Prometheus has truly given man fire. lol

Nice service and clean car. Communication and professionalism was awesome. The car had full service done and was very nice road assist. Overall disservice and people were very professional. Great job and keep it up. And If I ever would go back and rent a car I would definitely prefer this people and this company.

Turo has a wide variety of cars to pick from, the first few host cancelled on me but Turo took good care of me. My first host was perfect and he had excellent customer service. Returned the car back and had a excellent experience! I will definitely rent from Turo again.

Very easy to book.. No issues with the booking process.. The car selections are awesome, love the cars.. Will strictly use Turo from now on.. The only problem I’m having is the mileage you’re allow to drive per day.. Very little.. Hope that improves a bit.. However great site to book on.. Thank you.

The car interior was very dirty. Cookie crumbs, debris, coffee stains. And still charging me a hefty $90 per day. Obviously this car had not been cleaned up for weeks and months. Most awful was how I had to get the car. I paid extra to have it delivered and returned at my hotel. However, upon delivery, I was asked to drive back with the host to his shop. This ended up wasting my hour just for me to drive back to my hotel. I understand that if it was a standard rental, I would need to do something like this, but I am paying extra $40 for it, and I feel like I am just saving the host's transportation cost. What an awful experience. Lastly, I of course complained to TURO about it and asked for the refund for my extra pick up cost, but they have refused.

I have to say that my first time using Turo was excellent. The terminal pickup and drop off that was offered by Evren made my trip especially worthwhile as I was traveling with my disabled son. The car was new, clean and in top working order. Thank you Evren for making our overall Turo experience a plus. Will definitely be looking up Evren the next time we are in CO.

The car was parked on the fourth floor of a parking garage. The instructions left only an address. After going through each floor we finally found the car. The car had less than 30 miles until empty of gas. It was after midnight in a city I had never been to before after a six hour flight. I was told by the owner of the car and the representative from Turo that the key would override the Turo Go app. We were stranded at the gas station with no help for nearly 30 minutes because the car would not start and the Turo app would not open because there was no cellular service. Really miserable experience using this for the first time.

After a late cancelation the agent at Turo was very helpful in locating a new car and making sure everything worked out. It is a very convenient option to using a car rental agency. The ability to have curbside pick up and drop off is very convenient.

I had a great experience overall. It was so easy. I would love a little less expensive options. I'd like to be more spontaneous in getting a car. I had to order the car for the next day because I could not get one for the evening the afternoon I tried. Other than that it was such a fantastic experience!

Everything is as described. Fred was quick to respond. Would recommend. Pickup and return was very easy. When Fred sent addresses of gas stations, I didn't understand why. But when I returned the car, I realized why he did. There are no gas stations near the pickup and return facility. So, be prepared to fuel before returning.

Great place to rent a car for a special occasion, for a business trip or just to to get a car and get out of the house. They have lots of different choices from economy to sport and luxury cars. I had a great experience with Turo.

It was a very nice, and epic journey. I enjoyed the car and the professionalism from the renter. The time, location, of the pickup and return was great. I'll love to recommend this site to a lot of other people that's willing to rent.

Renting through Turo was easy and convenient. I was able to select a very specific car for my trip to California, and it made the trip all the more memorable. I would definitely recommend others to try this unique way of renting a car.

I had a great experience EXCEPT for that my car had to be jumped. The owner of the car said he has never had problems but I had problems the whole time I had the car. I didn’t do anything to cause the battery to die. I’m not sure if it was fixed but I had to return the car a day early because I didn’t trust that the car would turn over. When I called Turo, they sent me an amazing maintenance guy that came quick and was really helpful and kind. That was the best part even though I wish I didn’t have to call.

For me it’s simple. A) How easy is it to rent and how reliable the renter B) Pickups and dropoffs vital C) Communication. I have received all 3 from my rental experience with Henry the man who I rent from on numerous occasions. Al

While the overall experience turned out to be just fine, the vehicle that we used was in need of some repair. As this vehicle was previously reviewed by some one else, there was duct tape on the front right fender. It looked shabby, but it made us look less like tourists and more like locals! ;) In addition to that, when we first arrived, Gary sent a text saying that the driver's side window was inoperable, but the part had been ordered. When we left after 2 weeks, the part was still not in. The window actually fell into the door casing during our use of the vehicle, and we had to try to pull it back up and secure it in place. This sounds trivial, but it was inconvenient to not have use of the window when paying parking fees or in ventilating the vehicle without using the AC.

The rental was so quick and easy, and made the renting experience smooth. Once I had my hands on the vehicle itself, now that’s another story. What a great vehicle to drive, great customer service by the owner. Five stars!!! Thanks.

I rented a beautiful MB convertible. It was delivered on time, it was just as listed, it was picked up on time. My deposit was refunded in two days. Overall it is was a perfect experience. I looked at traditional car rental places and the price I paid for a $1,000,000 plus car was 1/3 the price for the same car at Hertz. I could not have ask for a more convenient car rental than my TURO rental. The number of cars to chose from in Las Vegas is amazing from very basic to super exotic super cars.

This was my first Turo experience and it went great! The owner was so accommodating and easy to work with. He met us at our hotel with the car for pick up and return. The car was clean and no problems. Will definitely use Turo again!!

Very simple and easy to use. Whether you need a fuel efficient vehicle or want the thrill of an exotic car, Turo has you covered without the hassle of endless paperwork that your standard car rental companies require. It’s also a great way to test drive a car that you are considering for a purchase. Customer service is top notch and communication is never an issue. Referring friends is an easy way to make a good chunk of your costs disappear.

It was my first time booking and the person canceled so we had to call customer service and they took great care of us and found us another car just in time. Great service. Will be booking through Turo again.

This was my first time using Turo and I must say the experience was awesome all around and I would definitely recommend to friends and family. Also if you're somebody who is looking for a way to make some extra cash maybe you should look into hosting with Turo!

This was my first time using Turo. I couldn’t have imagined a better experience. We were able to make our car selection based on our needs and for the amount we were able to spend. I would recommend this service to all of my friends.

Horrible customer service. Trying to rip me off for 20$ for a issue with the app. It would not let me extend & kept giving me a error even though the owner was notified & approved of it. Now Turo is sending me to collections or something. So pathetic. Waste of time. Would rather use Enterprise - way smoother.

Great experience! Will for sure use them again and again! It's a great way to test drive a car prior to purchasing one, to make sure that you like the car for the long term. As well drive fun cars from time to time, without buying the car.

Turo is the Airbnb/VRBO for cars. It’s easy to book and owners typically respond within a day. There are a variety of cars to choose from to fit the type of driver you may be. I recently flew in to San Diego and picked up a car close to the airport. The car host was responsive and accommodating as we had a few changes in schedule. If Turo is available to where I am traveling, it is my first choice for transportation.

Really enjoyed it. Turo should have flexibility on price adjustments when delivery is late just as if when returning car is late. If I'm late returning the car I'm charged. However if delivery is delayed I cannot get any credit. Seems a bit one sided there.

Great car! People were super nice and on time for drop off of the vehicle. Let me extend as needed too!! I would definitely recommend. Great car, great price! Couldn’t have been easier or more seamless. The owner was very communicative when I had questions about the process, as I was a first timer using TURO.

I’ve been using Turo since it was RelayRides. I love the share economy platforms. Always had great experiences with owners themselves as well as the automobiles. I really like the opportunity to drive different types, makes/models that Turo offers. I’ve always been able to find a auto rental that I found to be affordable and/or was appropriately priced. I do tend to avoid renting from people who use this platform for business income purposes, ie those with multiple listings b/c I would rather give my money to an individual using their own asset to supplement their income.

I'll recommend this rental car place to anybody. I had such a great experience with this car I rented. It was everything they said it would be. Turo was good with the timing and paid for me an Uber back to the airport when I turned the rental car back in. They even Reimbursed me for my Uber I used to get there when I arrived in L.A.

SO MUCH better, easier, and cheaper than going through a rental car company at the airport. I will never go through one of those car rental companies again as long as Turo exists! Pickup was a breeze and the app along with the reviews allows you to see exactly what type of car you're getting. I tend to avoid car rental when going on trips because of the price and the long lines to pick up the car but I'll definitely use Turo again in the near future.

I have used Turo for 2 different trips, very satisfied. Easy to schedule and great selection of cars. Everything from cheap economic cars to High end luxury or sports cars. I’ve rented a Prius when on a family trip, and a Tesla Model S while on a trip with my wife. Would highly recommend Turo to anyone.

I was able to rent a car in the size I needed even though I rented at the last minute. We weren’t sure if we needed it at first but once we determined it was needed, I was able to go online and reserve a car and have it ready in a few hours, plus there was a decent selection and variety in the type of car and price. I was able to pick up and drop off the car in a convenient location and instructions were clear. I was always able to contact the owner if and when needed.

Turo makes it easy to rent a wide assortment of vehicles. They offer protection/insurance and a reasonable price. I would highly recommend Turo to rent your next vehicle! I was able to rent a vehicle that I've always wanted to drive, which was a Tesla. The car was quick and was a blast to drive! Will definitely be my next vehicle to purchase as well.

The service was Great! Very smooth and easy delivery and pick up. We got a Great car and a great price! Customer service also helped to solve a miss understanding very easily through emails. We definitely recommend Turo and will use them again in the future. Thank you very much!

It was easy and fast. No waiting in line. I would definitely recommend. Cheaper than renting from rental car company. Service was very good from the start. Types of car available is a lot nicer than from car rental place.

The Turo experience was great, I’ve been renting cars for over 25 years. Stumbled upon Turo 2 years ago. I was thinking, "Why didn’t I think of that." It is a great app. I tell all my friends and family about it. Will never rent anywhere else again!!!

The BMW was delivered on time...clean....with courteous owners. I will do this again!!! My days of standing at an airport counter for a rental are over!!! This was my first Turo experience and I will definitely use Turo anytime I need a vehicle out of town.

I enjoy the rental. The car was clean and the price was ok, the breakdown of charges and credits didn't add up though looking at the receipt it said I had a credit of 40.00 but Turo sent an email saying I had a credit of 12.68..

I will definitely refer this service to friends. The service was great and the prices are phenomenal. Clean car, friendly transaction and great choices to choose from, all for a very low price. I will be using this service again very soon for another family trip.

This was an easy, easy transaction. Loved the ease of using Turo! I like being able to pick my car appropriate for my trip and my budget. Love the drop off and pick up - no long lines at the rental counter.

I was DELIGHTED with the car and DELIGHTED with Justin. I just was a little disappointed with Turo. I had questions about the insurance as I think the website is quite ambiguous. The answer given (online chat) was also vague. It was frustrating I couldn't SPEAK with someone at Turo.

Beautiful car! Very well maintained and super clean, easy contact with owner. The day we rented was raining a lot, all day! But no matter the weather, we had a great experience on my daughter's prom day! Thank you guys!

I rented a much cheaper car, but when that vehicle became unavailable, Turo made it right. Turo was quick to problem solve! I definitely will use Turo again and will suggest my parents use it too. Thank you Turo. I've never driven a Subaru, but the vehicle we got was new and clean.

Wow, what a phenomenal automobile! This was my first experience using Turo, so I was a bit nervous. Emil, was definitely a true gentleman and he made the process very easy. I chose to pick the car up instead of having it delivered. Emil, allowed me to pick the vehicle up an hour early which was great and when I arrived he was waited outside. We shook hands and he briefly explain any details I needed and I was on my way.

The people we rented from were very polite, friendly and down to earth. The car we rented drove wonderful. It was quite an experience and we look forward to renting again. I also recommend several people to the site. I absolutely love it.

They took $367.10 from my card and that's bs. Tried to say I return car 3hrs later only an hr due to it storming and navigation system, I would never rent from them or tell my friends and family if they going to RIP you off like that.

It was a very simple experience. I got to drive a great car. I got a cheap price!! This is a convenient way to get a car you need. I will use this service again and tell all my friends. Great for business too!

Service was great. Had blizzard at home first day of trip so was disappointed. I still had to pay for the day I didn’t get to use it. But everything else was great. Car ran great. Drop off and pickup was a breeze.

It was my very first time using the app, and I will recommend to friends and family! Very convenient and easy.! The owner of the car Marcus was very attentive and respond to all my question quick. The car very spacious and comfortable to drive!

Very easy and professional service! Will use Turo in the future! The car was just as expected. Bruno was very informative. The prices were well within a reasonable range. We were late in return and Bruno worked it out fairly. Again I’ll return in the future.

I was able to locate a rental very close to my home. The car was in excellent condition and immaculate. Owner was prompt and professional. Pick up and drop off was very simple. I will definitely rent from Turo again.

The rental included very easy pick up and drop off. The vehicle was super clean and spacious! Even though I did not use it, I loved seeing that FasTrak was included with the car. I would definitely recommend renting from Eli and look forward to renting from her again in the future!

The system was smooth once I figured it out. Suggestions; pinpoint car location vs just vehicle description, lot, & tag #. If you can unlock via gps you should be able to track for your customer. Also I may never use the system in adverse weather as pics & upload would really be a drag in bad weather. Josh was a great host with the communication I needed.

Turo is amazing and I would recommend it to anyone. It’s so convenient. I have used Turo twice and I plan on using it many many more times, Rental car places are going to go out of business because Turo is taking over.

We loved the rental and the process of everything how smooth it went. I didn’t have the best service when uploading my photos before and after. We had a tiny problem with the Jeep but quickly figured it out but it was a bummer to have it be a problem during our trip. Love this and will definitely use again.

This was my first TURO experience. The car was great! My Hostess was very accommodating - both of my flights had status changes last minute. Melinni was very understanding. I will use this service again. Better selection than traditional car rentals.

This was easily the best car rental experience I have ever had. I was easily able to schedule my rental from the app and on top of it I got to drive a cool car! It was clear that the car was well cared for and I didn't have to worry about how previous drivers treated. Communication was easy and effective through the app.

I'm interested in finding out more about developing a Turo business. I was particularly impressed with Wilmer's level and speed of contact and his work to make sure everything went smoothly and that I was satisfied and would like to discuss his business with him at some point.

Flexibility and great communicator for coordination - both owner and TURO staff. Very dependable and the Cube was great. The options for car selection was great. Only minor thing was vehicle could have been cleaner in the interior. Exterior was washed and nice. I would do the same again the next time I go to Vegas.

If you just want the cheapest ride from point a to point b, go with Enterprise or some other rental car company. If you want to rent a specific vehicle, Turo is the best! I love the selection of vehicles available.

This was my first time renting with Turo and I had a very good experience. It was fast and easy and about half the cost of a rental through a normal rental agency. I will definitely be using Turo in the future.

I had a pretty good experience renting with Turo. All because of the owner Alicia! Her communication was great and she was very accommodating. There were some issues with her brakes and a turn signal going out, but me and her were able to work it out and get the brakes replaced and turn signal replaced for safe return home!

The car owner sent a friend who made us wait and check out took around 45 minutes. No pictures, walk around, confirmation of mileage, nothing like other times I used Turo. I immediately let the car owner know the brakes we’re beyond squeaky and grinding. He didn't answer, was nice at check out, said the car looked good. Then accused me of leaving the car messy and exceeding mileage. I already gave him 5 stars based on return, but this has been a mess and if charged, I will file a complaint with my bank and the Better Business Bureau.

Renting through Turo was very straightforward. Sergii was very responsive and upfront with me. Showed the minor existing damage on the car and walked me through the process. Overall, my experience could not have been better. Will definitely be using the app again.

Hey, my first experience with Turo was outstanding and I contributed that to the customer service, the ease of establishing my account with Turo and Bihn whom was my direct auto contact. I will continue using Turo and all of my travel destinations. Thank you. Jeffrey.

I had reservations 15 days before the trip with a suv. The day of the owner did not have the vehicle where the address she gave and then at the last minute she claim the vehicle needed a jump. A tow truck was coming to jump it. The whole hour and half I stood at there I never saw a tow truck or any one else pull up to jump start it but Turo customer service kept me calm, help find and call another owner and made my end experience so much better!

Simple. Easy. Affordable. Who would rent a vehicle any other way?! Super easy, and it feels good to put money in your “neighbors” pocket instead of a national company that doesn’t genuinely care about your experience. Each renter is basically a mini business that wants you to like them on a personal level. My guy Eric, he was awesome.

App is very easy and friendly to use. First experience was great, from the car, person who rented it, support provided and feedback. No bureaucracy, no hidden costs. Pick up and return very simple. Also very easy to change your trip if desired. The entire experience is pleasant. Will do it again.

I had a wonderful experience. This was my first time using Turo which they super exceeded my expectations. I received excellent service and will recommend family and friends. The car was filled with gas and ready to go. I was able to get all my questions answered before and after the trip.

This was the first time we used Turo. I was completely pleased. Our Volkswagen we rented was beautiful and a pleasure to drive. Roberto, the owner was kind, and very efficient, and also very accommodating when our flight times changed and traffic made our return of the car late. He was a pleasure to work with and I would not hesitate to use Turo again. Thank you.

Megan was helpful and responded to all my messages promptly. She was there on time with car and had someone there to receive it when I returned. Was a great experience. The only draw back was I came in to Honolulu on a cruise ship and had to pay for taxi to and from ship, which I was not aware of which added to cost. My friend who has used this service had car brought to them.

Very easy and fast to rent a car that you would love to drive the hosts are kind as well. You would think it's complicated but it's actually fast, easy, and very convenient opposing to going to car rental store.

Nice, simple and easy. Basically hassle free.. Using the app was a breeze and there were plenty of selections. I even viewed multiple states and there were a lot of different options with reviews on the lenders. Overall good experience.

I received the car clean and with a full tank of gas. Reagan was very accommodating with my trip. The car was a great selection, next time I need a car, I will choose Turo. I traveled with my son and we were both happy with the car.

Turo has been a life saver when it comes to traveling both for flexibility and convenience. No other car rental company/program comes close. The vehicle options and pick-up/drop-off locations make it a breeze while the rates are typically far more affordable than rental car companies. I tell anyone I know who's traveling and needing a vehicle about Turo. I look forward to utilizing Turo again in the near future.

I'm not sure where the disconnect is and why customer service is the way it is, but it seems as though no one knows what they are doing. They make things a lot more difficult than it should be. I was trying to rent a car for a about a week and they kept giving me problems. Either your system sucks that bad or you guys hired a bunch of incompetent people. I refuse to give them my business and I will definitely let others know not to use this. Oh be sure to read every posting and learn about hidden fees. This is by far the worst business I have ever dealt with.

My wife ended up with vehicle troubles with 300 more miles to go on her trip, the only vehicle we could find was a lovely Merc GL, fit all the kids, it was great! The lady we rented it from was unbelievably helpful and kind. We had such an excellent experience, I'd absolutely recommend this to anyone.

We rented Mutaz's minivan. Everything went smooth and was easy. The only problem was that the app would shut down every time I tried to start my trip.. Mutaz was happy to take care of that on his end. Drop off was easy too.

We rented a 2017 Honda Civic from Reginald ** which was exactly as described. He was most cooperative and made this rental experience go without incident. We would absolutely rent from him again when are back in the Tampa/St. Petersburg area.

$86.00 rental for 1 day and then tried to charge be a cleaning fee for not going through a car wash. Way better off getting a rental car at airport. Difficult to communicate and expense in the long run. Now it doesn’t even want to submit my feedback.

Rented a very nice Tesla Model 3 only 30 miles away. Process was straightforward. Only complaint was I kept seeing references about getting $25 off your first trip but it turned out since I had signed up on my own (no one referred me) I was not eligible for the $25 off. I took the initiative to research Turo and sign up only to be penalized vs someone who had used a referral code.

Very easy process of renting an car especially if your under 25. Only 15$ extra charge if your underage which is super cheap. Most do 20 or more plus and 200$ Deposit. Highly recommend!! My first time renting from them and I will most certainly be using again on my next trip. Thank you for making it an wonderful experience.

Everything was perfect. Car was delivered promptly without a hitch. Melvin was wonderful to work with and I would definitely use him again. He always made himself available by phone and When we returned the car Melvin met us right on time at the airport.

Turo is easier and hassle free from your traditional car rental companies. Great selection of cars at reasonable prices. The owner of the car made the process as smooth as possible with no problems. I really appreciated the 1000 free miles, it help out a lot.

I would recommend Turo to any renter looking for something that is quick, easy and less hassle and headaches than shuttles and rental agency lines. Eliminated wait times and made travel with an infant easy! Car selection was vast and I was able to get a car I wanted at a great price.

Great experience for renting a vehicle. Much easier than going through a traditional renting place. Very easy to navigate online. The prices are very reasonable. The person I rented from was very nice and accommodating. I would definitely rent from him again.

I rented a car from you due to mine was having a recall repair done on it and the one delivered to me was nice, comfortable, easy to drive no matter where I went even only needing it for the day. Had no problems with the person dropping it off or picking it up at location I chose and first time using your service.

Everything went exactly as described. Renter was present on arrival, stayed in communication during and pickup up the vehicle shortly after departure. The entire process was really easy. I will definitely use and recommend your service again for future trips. Thank you.

This was a great experience - it was easy to use, communication was great, there was no up-selling, and the car was wonderful! We had a change in plans and the owner picked up the car at our hotel for no extra charge. I will definitely use TURO again and will recommend it to all of my friends.

Allowing people on structured incomes to be able to have a an extra vehicle to be able to run important errands such as repairing your car, grocery, and everyday situations, and not having to ask friends or family members for rides to the store or whatever. Using Turo.com is a great way to complete your daily responsibilities and not having to beg for a simple ride to the store! Turo.com is the site to make sure that you would always have access to a vehicle so, you can do your stuff and at your own time.

Great service. Found out about Turo through various reviews on sites like Reddit and YouTube. Decided to give them a try on my last business trip. Extremely easy verification process. I had a rental booked within an hour. The pickup and drop off was effortless. 10/10 would recommend!

My wife and I were done in Fort Lauderdale, FL celebrating our 25th anniversary. One day we decided to head to Ft Myers because the weather on the east coast was cloudy and it was sunny over there. Used a Camaro convertible to get around. It was awesome to see people turn their heads as we drove by. Car was fast too. Loved it!

My family and I recently rented a car in Orlando, Fl from Turo. It was extremely easy and convenient. The car was exactly what was advertised. The owner of the car was very professional, friendly, and available to answer any questions. We will definitely rent from Turo again.

Evgeny was fine. He was there on time and very polite. I found communications with Turo very confusing. I never knew who I was to deal with---Turo or Evgeny. I was required to pay a pay for glass damage which was really not my fault. I will never use Turo again.

All in all, an excellent experience. The Turo system, the owner of the car, the driving experience were all excellent. The owner suggested that I swap the car. That was handled quickly and easily. I would use the Turo system again, without hesitation.

I am a host and my guest rented my Mercedes Benz car for 34 days. He drove 6000 kms on top of the allotted limit, my pricing clearly stated that there will be a $2 per kilometre charge for every extra kilometre driven over the limit. Turo reimbursed me only $1750 towards the depreciated value of the car for the gust driving extra 6300kms and not by the per kms charge clearly mentioned in the pricing option set by the host, this is very unethical and highly unprofessional of them to pay the depreciated value and not calculate the earnings as advised by the host in ADVANCE! I guess they would fix all these issues the day when someday a bigger company would give them a tough competition, until then these robbers would do their best to rob both sides. (Guest and the Host)

This was my second time using Turo for travel, and it is awesome. Pick up and drop off right at the door. A nice vehicle, maybe a little older than the rental fleets, but clean and well maintained for a significant overall savings. I will continue to use Turo and highly recommend it to all my family and friends.

As a supporter of Turo, frankly I'm disappointed with the so-called "extras" and this will be my last rental until somebody fixes the "rip-off extras"! I am currently renting a car out of MSP Airport. When in the renting process I looked for a car that I like to drive at the least expense. To my surprise, ALL the cars I looked at had a so called "Delivery Charge" ranging from $20 to $80, first time I ran into this, almost like a metropolitan wide screw the customer campaign! OK, I needed a car and the cost was considerably below the standard rent car programs so I picked out the car with a good rating and a $20 "delivery" charge.

This is a brilliant platform! Turo saved me major money as a renter under the age of 25. Pickup/drop off were easy and safe & I’ll definitely use this again! Highly recommend giving it a try if you’re on edge about this platform.

The car great. The experience was good as well. The only complaint that I would have is at the end of my trip I had to clean the car. The owner was nice to work with. I would recommend him. I would also rent again.

My trip started when the car I booked was swapped for another similar car. I grumbled a little in the Turo messages but took the new car anyways because what choice did I have? I was met at the pickup location after a 10 min walk from the airport by the car owner. He seemed friendly and was concerned about the fact I complained. I said my wife had reserved that specific car because it was her favorite color. He asked again to say I'm satisfied on the app. We had planned on renting the car for one day over what our trip was for because we knew we would be driving over the mileage.

We rented from Turo for the first time this month and it was great! Great prices, great car selection, and flexibility made it so easy and fun. Will do it again! I especially love that you can rent cars not usually available through traditional rental services.

Micheal is a great host. I appreciate him so much. Thank you Micheal for helping me out. Your kindness is super appreciated. I look forward to renting from you again. The van is very roomy and runs great. I'm so happy that my friend Keea recommend you. Thank you again.

Hidden fees charged after make me never want to use this service again. Not explained up front and as I can see in other reviews a common tactic by car owners to pay their fees. Won't rent again from Turo and will make sure to share with my friends. Hope the $29 was worth it for a lost customer and negative word of mouth.

We brought the car back with less than 3 gallons missing from the tank and were charged 75. Plus they said we went through a toll road which we never did. Instructions for getting out of the parking area didn’t work. Had to contact the host. Not my best experience.

I was skeptical in the beginning. The app, quality of vehicle, performance and communication with Daud was so easy. He was very kind and polite. It’s cheaper than renting from a bigger company. I would definitely recommend to family and friends if planning to rent a vehicle and use TURO.

Turo is incredible. I’ve only had great experiences. Quick, easy, and exactly the car (and condition) I was hoping for. They make it easy to book, and easy to connect with the car renter. I highly recommend this app. Prices are always cheaper than the competition, and quality is high.

If you have zero issues with pickup, return and your car has zero mechanical issues, you will love this service. I know I did. But if you have ANY issues that require customer service involved prepare to get screwed. On the last day of my trip my car would not start, So I called Turo and they said they were going to have a tow truck come. I had to get to an airport to catch my flight so I took a $90+ uber ride. I have videos of the car not starting, I tried to jump the car and it wouldnt start. I googled "Mustang Not starting" and it turns out this is a common issue that the engine won't turn on.

This was our first Turo experience, it was an easy process to follow. The person we rented from was awesome and very helpful with information about the area we would be traveling to. We picked a convertible Mustang to cruise around Honolulu.

I and my friends had a great first experience with Turo during our trip to Jacksonville. Our renter, Trevor and his associate, Matthew, were both extremely professional and respectful. Our only regret was choosing a vehicle without cruise control and that we went over the initial miles limit of 750 and have had to pay the overage but neither issue was on Turo or our renter. I love Turo and will be recommending it to all my other friends!

We went to Arizona for a week, everything went exactly as Turo said it. This was our first time using Turo, had some hesitation but used there chat option a couple of times prior to leaving and had all concerns and questions answered. Definitely will use again and wouldn’t hesitate to recommend to a friend.

I have used Turo twice now. My last Turo experience in San Francisco was quick and painless. I rented a 2015 Ford Mustang and drove around with the top down throughout the Bay Area. Everything was ready to go for pick up and drop off. Would definitely use Turo again!

The customer support staff are amazing and extremely helpful. I really like the chat feature as it is convenient to get help and multi task. The one recommendation I have is regarding the requested photos. As a first time Turo user I didn’t even think to take photos of the inside of the vehicle, the app only prompts you to take photos of the outside and the dash.

I think that everyone who uses or decides to rent a car should have unlimited miles specially when you are driving a distance to a place because charging the consumer the extra miles used on the car is not good way to rent a car.

We had issues with initial vehicle bur Turo and owner were very responsive replacing vehicle. Remainder of trip went well. Vehicle was a van. Price was very reasonable. It accommodated our beach items and my bike. We will use Turo in the future.

Shawn was terrific to work with and made everything very convenient, plus it was way cheaper than a rental for the size of SUV we picked. No waiting in line at the rental car counter or making your way through a parking garage. Shawn picked us up, drove us to where his other car was parked, went through the car check with us, then did the same when we dropped off the car. Easy!

This was my first Turo experience and it won’t be the last. We rented a RAV4 from Daniel in Dallas. Curbside airport pickup, clean vehicle and Daniel was always quick to respond. I’ve told a number of people about my positive experience. Looking for our next vehicle in Montreal!

I had a great experience. Curbside pick-up and drop-off were very convenient, the booking process was very easy and communication with car owner was great (immediate replies). I have consistently rented with Turo and the level of detail you get with Filters to find the car you need is awesome. You are not able, for instance, to identify AWD cars when renting from a typical car rental company and this is critical when driving in snowy areas.

This is my 2nd time renting with Turo. It’s always an easy process. I refer them to so many friends & family. I’ll always rent from Turo! From reserving & returning the car, it’s always an easy process. Then you always get an email from Turo saying thank you for renting from them. Pretty awesome. They treat their customers with respect & I love that! They always make me feel like it’s my 1st time. Great service.

This was my first Turo rental, it was very easy convenient and has changed the way I will rent in the future. I can't say enough about Jared whom we rented from. He answered all questions and was very easy to work with. I will definitely be using Turo for all my future rental needs. AAA+++!

It was an affordable way to get around without the hassle of big rental companies. We will continue to use Turo when we travel with our big RV as a convenient way to get around. Communication with the host was pretty good. Only complaint is the app would not send the email to approve a second driver. It said it was sent and pending but no matter how many times I tried it never showed up in the email.

It was easy convenient and cheaper than a car rental place. Easy pick up and drop off. Loved every minute of it. My host for the vehicle was easy to get in contact with. I already referred friends to the app.

Raja was great to work with and the car was good to drive. Everything was in working order and for a newer car, the price was right. It was so easy to pick up and drop off the car curbside. I would definitely rent from him again in the future.

This was my first experience using Turo and I was very happy with everything. It was so easy to use. Turo and everything went perfectly from booking the trip to end, I even extended my trip twice and that was very easy! I can't wait until I need to rent a car again! The variety of vehicles is so much better than standard rental company and app is much easier and quicker to use.

Car owner very responsive and prices are great. TURO offers a good variety of vehicles. Definitely I will use TURO again. For this trip we were able to get a big size suv 4x4 for the weather conditions in very good condition. This was not comparable to a regular car rental!!

Everyone I communicated with and met stayed in constant communication. Julian who picked me up is very good with the process and with people - I will definitely use this provider's cars in the future. This was my first time with Turo and will travel this way again, just a lot easier process than a rental car company.

I rented a 2009 Toyota Yaris from Kirk in late March 2019. His car was clean and easy to operate. Kirk communicated well and was very friendly. Overall, I rate the experience as excellent. Thanks to Kirk for sharing his car.

Our experience was great. It was an easy transaction. Easy pick up and drop off. The app works great. The ability to see the car you get and connect with the owner is a really nice feature. I was skeptical of the insurance portion of it. But after reading a few good articles I was reassured of what the right thing for our family rents was. Thank you!

I was very happy with my experience. Pur car host was very reliable and had wonderful communication with us during the entire trip! One thing I'd remind people when using Turo is that you ARE renting from an individual using their personal vehicle, so the vehicles are not brand new and are used! So don't be disappointed if a car seat has a rip, or there is rust on the car!

Easy service! I’m so happy with my rental car (convertible Jaguar F-Type) and the guest service was awesome! The price was worth every penny. Hunter, my host, was so personal. Tampa, Fl traffic is terribly congested, and he was so patient!

We rented the truck to drive our family to Charlotte, Nc & Our experience was great & Our service was handled professional and the guy was prompt and the truck was nice and clean. Thank you. We will rent from you again!!!

I had a wonderful first-time experience using Turo to rent a car. The app and website helped me be too confident in my first ride and made the transaction process easy, efficient and seamless. I've highly recommended Turo for car rentals since, and will be booking again through this service in the future.

I loved using Turo! So many cars to choose from! Pick up and drop off at the airport was simple and convenient! Sooo much better than renting a boring and generic car from the airport. Jason our host, was very helpful and accommodating. I will definitely use Turo next time I need to rent a car and have already recommended it to our friends and family.

Great experience, so much easier than going through the car rental companies process of taking a shuttle and waiting in a long line. Also liked no hidden charges and upgrades. Renting from Robert in Las Vegas was a nice process because he picked us up and dropped us off at the airport.