Turo Reviews

My experience was great, excellent vehicle, extremely friendly host. Even customer support was knowledgeable and friendly with issue experienced. Vehicle was better than expected and host was helpful in making sure I understood how the vehicle worked. I will be recommending this app to anyone needing to rent a vehicle. This is a much better experience than any I have had in the past.

The entire experience with Isaac and our car was flawless, from the first point of contact until the last. The Nissan was great and super good on gas. Isaac is a Pro! Who would pay for much higher rental prices when we have Turo???

I tried making an account and it took over 2 weeks. The support sucks and supposedly they verify you legit to drive with your license, but they don't verify anything. I'd be worried if there's ever an accident. 1) Verify: they never solved the problem as to why I couldn't fill in my driver's licence number to get approved (below) so to try something random I changed my issuing country from USA to USA outlying islands. It worked. I'm from Massachusetts.... Got the idea because entering my state caused my ID number to be invalid. But the other countries didn't require as much info as USA. Even the "USA outlying islands" option didn't need me to specify where I came from. So they don't verify anything. Totally able to lie about everything on the site. I'm not sure I trust them or insurance.

Good first experience. I thought rental was easy. My flight was changed by the airline, as I had made my reservation several months in advance. I was disappointed that I was charged $6-7 for changing my reservation time. The check-in and check-out process wasn't clear ahead of time, so I had already left the car when I realized I was supposed to take pictures (for checkout).

First time ever renting a car, extra nervous as it was overseas. The entire process, from acquiring the vehicle, to the no hassle insurance, was a great experience. Our rental dude was very helpful during our stay. Would highly recommend your app for anyone looking for an easy rental process, as compared to the high pressure tactics used by the mainstream rental agencies.

True, As you claim it's not an rental car company but see lot of unknowns like Trip fee, Airport pick up fee, Reimbursement processing fee, car wash... which add up. A very good option if you would like experience luxury cars definitely not for regular cars.

The Turo app is better than renting anything from a traditional rental company. The ease of taking possession of the cars and return of the cars is so much smoother and accommodating than traditional rental places. I will use this app moving forward when I travel.

The car was very nice. Smooth pick up and drop off. The app needs some work with the messaging system - froze a couple of times. Delayed message notifications. The pic upload for vehicle inspection took several attempts.

I had an easy experience with pick-up and drop-off of the car. Pricing and value was on point. I reduced a star because there were extra fees after the initial price view-- service fee and insurance. Thanks for giving me options, but please post that up front. Also, It would be easier if the car owner did not have to be at the car exchange and all was done virtually.

The price was significantly less than traditional car rental, we got a great car and personalized attention that we never could have gotten from a brick and mortar rental place. You have made Turo users out of us for now on.

Best experience ever! I rented the Corvette for my birthday and I loved every second of it, thank you guys for making my birthday an awesome one! Would definitely book more trips with Turo! I’ll let my friends know about you.

It takes some getting used to if you're new - how exactly does pick up and drop off work. Really enjoyed the experience though. The car was as described. The fees were appropriate. The ability to communicate with the owner was solid.

Okay! So, Turo is the absolute worst! I see 14K likes on this page and fancy calendarized social media posts as pointless as the company itself. Sigh! We moved to Austin, TX for the summer and came across Turo after a great deal of search. We were looking for short term rentals and honestly, it seemed like a brilliant idea. Boy, were we wrong! We tried the app for a week with a very good host, liked it and decided to book a car long term. We were getting a better deal from another star host and decided to go ahead with the car for over 2 months. Unfortunately, we had a couple of parking lot incidents on a fateful Sunday three weeks ago which caused us to lose the driver's side view mirror and a few front bumper scratches. We had taken standard insurance protection (which is quite a lot of insurance to pay per day) and it seemed like the support team was there to help, or so they assured us!

I have rented the vehicle for 5 days with 1500kms limit. However the owner initial agreed for $40 for any extra mileage over the text conversation. But they changed after a day. By then we have already driven 1500 kms considering we would pay extra $40 dollars. Because of the change in the agreement, I didn’t have a choice but to accept and pay $259 extra. The customer care was not helpful. If I had a proof of the agreement, you should support your customer not take a neutral stand and say the host is the boss. Very disappointed with the service.

The check in and check out process is confusing and problematic. Every time I tried to check in before using the car, the app kept crashing. More than a dozen times. I even uninstalled and reinstalled the app and it still crashed. I couldn't find a customer service phone number to call to resolve. Very frustrating. I also couldn't find the way to check out of the trip.

12 day rental. Car and Host were exceptional. My motivation to look at TURO was the response from a nationally known car rental company when I asked them to extend the rental period of a car I already had for an additional 12 days. Their quote was ridiculous! I remebered a TV ad for TURO and looked them up and great car for 1/2 the cost I was quoted from the nationally known company. TURO will be the first place that I look for all my car rentals as I travel.

We rented a seven passenger van through Turo and had a very good experience. The vehicle was clean and in good order and served us very well. Pick up and return of the car was convenient and communication with the owner was easy. I would use Turo again in the future.

I have yet to rent a "regular" car, but the last two times I rented, the cars I got were amazing experiences! The hosts were great and the whole system seems to be excellent. One host mentioned a horror story about getting an insurance claim taken care of, I'm hopeful that's not the norm. Considering putting my car on Turo for use.

I like the app. It is pretty easy to use. It is difficult to fix a problem immediately though because often one schedules a car when they need it without much time for reorganizing if there is a problem. So one car that I booked, the AC did not work but I had to take the car because the person did not have another one and there was no time to book another. The last time I booked a car, I showed up and there was a crack in the windshield. The owner said it just happened with the renter before and they did not have time to fix it or get another car. The crack was small and did not obscure the drivers vision so I used it.

I found a vehicle that matches my values - a Toyota Prius. The owner, Chan, was amazing! Very flexible, easy to make a few minor adjustments. I'm 100% sold on using Turo going forward. I look forward to trying Turo on my future trips.

I always have a good experience in Turo, good price, the car I chose was perfect and its owners very kind, punctual and answered any questions. I had no problem with the car, good maintenance. I would rent the same car again and Turo. I recommend using Turo for any type of vacation or for when you need an emergency car.

I enjoy using Turo because there is flexibility in pick up and drop off locations to my needs. The car hosts are willing to drop it off to a location that better fits my needs and they do not mind at all.

This app is great for traveling or short term use. I recommend Turo over any car rental company considering I have had bad experiences (overpaying, not promised the car I picked, etc). I have loved every experience I have had with Turo.

We really enjoyed renting this Mini Cooper. It ran great and was fun to drive. The top was easy to navigate and we enjoyed the convertible feature a lot. Clark was so nice and easy to work with! I would recommend him and any of his rental cars.

The entire process was easy and simple. Pick-up Drop-off was done at airport curbside saving us lots of time and hassle to go to the rental car lot and move luggage in/out of transfer shuttles etc. Got a car that would not be std offering at any usual rental car places.

Our Turo owner, Mia was was terrific. She was able to accommodate our schedule perfectly. The car was perfect for our needs. The car was very clean and fuel efficient. Thank you Mia for a great first experience with Turo.

Software bug caused significantly inconvenience. I believe what happened with my reservation is that I searched for cars around the airport I was flying into. When I booked the car, it automatically set the airport as a delivery location and charged me a ~$80 delivery fee without my knowledge. When I arrived at the lot in my check-in instructions, the car was not there because it had been driven to the airport. However, the worker at the lot didn't know that at the time. By the time we figured it out, I had spent an additional $45 on rides. Finally, I got back to the airport to pick up the car and was charged another $10 for parking. In total, I suffered $130 in additional costs while wasting substantial amounts of my time in transit, or on the phone with Turo and the owner. This was my worst car rental experience from a service standpoint, but I ultimately got partially refunded, and I did like the car. On balance, I would be quite hesitant about using Turo again.

TURO was great when it first came out. The prices were reasonable and the app was filled with people just trying to make some extra cash by renting out their personal vehicle. But now unfortunately it's full of people trying to compete with the rental car companies by offering their cars for like $10 less and cancelling last minute on you if they think they can make more off someone else. If you're booking a car that's around the same price as a rental company. Save yourself the headache and just go with the rental company. If you find a car that's actually a lot cheaper and has a reputable owner then by all means TURO away.

Volvo. The car was dirty old and smelled. The check engine light was on the whole time. The car lurched forward while idling and almost got me into a few bad situations. The price was perfect so I gave it a 4.

This was my first time using Turo. I saw it advertised on social media and when I saw how much cheaper it was than renting a car, I didn't hesitate. When I met the owners of the car we rented for our 11 day stay in Hawaii, I was blown away by the experience. They were extremely nice and knowledgeable and it was a way better experience than your average car rental place. The flexibility and price and service was outstanding. In addition, we got to drive around a 2019 Corolla the entire trip! I will NEVER rent from a car rental place again. Please use Turo! I'm glad we did.

Just got back from Salt Lake City and our first experience with Turo was great! Our host made pickup and drop-off easy, the car was just as advertised, and best of all, I saved almost $300 versus traditional rental car rates!

I am a host. My car was returned with damage. This was a one month rental. The driver window was broken out. She had it repaired. I wanted my car back immediately but the only way to do that is if the renter puts in a request to return the car early. She was able to keep the car 11 more days. Unfortunately I was at work when she returned the car. This is a 2019 with 719 dollars of damage to the paint. Claims specialist gave me the runaround.

I love the app. Soooo easy to rent from and cheap car. The person I rent the car from him so nice and kind. Thank you very much and for sure I’m renting again for my next Trip. Again thank you so much. ❤️❤️

If you're unsure about Turo, don't be! This service is better than any top name rental car company. My boyfriend and I were able to afford a Jeep at literally half the cost and we loved every minute! Both check in and check out are seamless and Turo support is just a click away with their online chat service.

Byron was a great owner. He was communicative & very helpful. The car was clean, good on gas, & I would definitely use this service again. It was my 1st time using this service. I will for sure pass the word on about this app.

The owner, Christina was great. However, my plan was to go to Long Beach then San Diego, about 350 miles RT. She gave me 200 then went up to 250 after I asked. This cut out my LB trip. Then Turo kept bugging about the mileage overage. My deposit more than covered it but instead of taking it out and refunding my credit, I am stuck fighting w/ them. They want to charge new balance then refund my deposit. UUgghh!!

We couldn’t have been more pleased with our experience!! Would definitely recommend to friends. In fact I already have. When arriving at the airport the vehicle was waiting for us and couldn’t have been easier. For someone who rents a vehicle for work at least monthly, I wish I could just Turo each time!

Easy and well organized rental process. App explains services and rules well and gives you a lot of different car filtering choices. I would most definitely recommend to a friend for an easy experience.

Keith and Brittany were easy to deal with and before and during our trip!! Would gladly use their service again!! The Turo app was very easy to use and the set up they have at the DIA is awesome!! So happy we choose to use this app!!

I can see why this car gets rented so much, great service, great car, clean, everything was in perfect order, I got met at the the airport for both pick up and drop off right on time. I had it for 5 days, drove 800 km with it. Thanks again!

Turo has many cars and the app is easy to use. Reservation is easy. It was my first time to use Turo, so I did not know I had to "check-in" with Turo when I got the car. After knowing more about the app, I think it is quite easy to use.

First time using Turo and I saved money and time. Bens vehicle was cheaper to rent via Turo than a similar vehicle from an agency. Saved time as all I had to do was walk to and find it in the parking area which was well described including pictures and then drop it off there as I found it. Vehicle was perfect for our trip to Rocky Mountain National Park.

Simple and easy thru the website and the renter was very nice and communication was great even though we were on a cruise ship with no internet or phone. Vehicle was waiting for us right off the ship. Vehicle was fully gassed up and ready to drive easy drop off instructions and back on the ship.

Marcus went out of his way to help out with the vehicle. The Lexus was as clean as can be upon arrival and she drove great down the PCH! Marcus was very quick to respond to any questions I had, I’d recommend renting with Marcus when in Oxnard!

I've had my account for over two years but kind of forgot about Turo. My husband was working out of town and I wanted to go see him. I remembered Turo. Picking out a vehicle was painless. Paying was easy and communicating with my host was so smooth. She was beyond great! Very accommodating. I needed to use the vehicle a little longer and extending with my host and Turo was a seamless process. I love Turo and recommend them to everyone.

The pick-up/drop off procedure was easy with good directions to follow. The car was clean and as described in the advertisement. I would highly recommend this car and service to a friend. Only issue we had was that we were not able to download the Turo app as we don't have a smartphone, but the owner was very flexible and we had a great time with that car. It had good gas mileage and very easy to drive.

Went to pickup vehicle in Las Vegas. The vehicle looked nice bit did not have any air conditioning. They knew we were driving to Arizona, which they did try to get a/c repaired after they tried to lie about not knowing it didn't have AC. I got a vehicle from airport and had a great time in AZ.

Most definitely a cool way to travel and enjoy stress free vehicle rentals. Turo is all about The traveling convenience. Seems like Cabs are a thing of the past, with the option of Turo it’s home Safe and trip on, best of all there are no hidden fees. I won’t rent from an airport ever again. This app is tried tested and I approve it's secure and reliable for both business and leisure. I’m giving this one five stars and a high five. Wow what innovative rental app that's modern and cost efficient. It’s the best choice for myself so give it a try and you will see we are all into Turo as we move into the future!

I rented a car through Turo. When I came to pick it up Jeremy (host) said the car that I had rented just broke down, and can’t be rented, but he has 13 cars he manages. I was waiting 20 minutes for him in his parking lot, under the sun with my husband and my son. He showed up late in a 2009 Kia with a broken left taillight and other cosmetic damage, but apparently driving fine. This being my first ever trip with Turo, I just said OK, and he told me to message him through the app that the switch is OK, took a photo of my driver’s license photo and give me this KIA.

The Turo host are experienced, accommodating, prompt and friendly. This is a wonderful service especially for older folks. Delivery service is vital for seniors who live in units that do not have parking and not close to public transportation. Thank you!

I have been a guest four times and a host eight times. The idea is fine, and I think you can turn a small profit if it's your thing, but I would feel weird inside if I did not report that the company is SUPER slimy. There is really no character or backbone here - it's just a money-making scheme. I don't know whether that is saying much for an app-based business in 2019 but I have to say it. The customer support is absolutely awful. 2/10. The payout goes roughly 30% to the insurer, 20% to Turo and 50% to the host. That means your guest is paying $70/day and you see $35.

I’ve rented the Turo for my pleasure twice and so far the experience has ruined my supposed to be fun experience. The vehicles were so outdated and old and some smelled faulty. Exterior and interior of these vehicles were very poor and embarrassing to ride and by paying money for. I’m never going to rent Turo again. I want my money back!!!

Rented from Donny in Denver. Communications were good, and he gave me all of the information that was needed, when I needed it. He was also flexible with the times I needed. Car was clean and ran well. I will definitely rent from him again if I need a car in the Denver area.

My vehicle was great. Owner was great. The Turo valet lot, however, was disgusting. Would never pick up from that location again. Dirty, barren and looks like a pop up shop where they’re going to rob you. Vehicle ran like a dream and our experience with Jeff was great.

The entire process was easy. We had to pick up the car at a Turo valet and they reimbursed us for the Uber ride from the airport. The only part that was confusing was the check out. The valet just took the keys and then we got an email with a ton of pictures. Wasn’t sure if we were all good or not? Our host Mike was great. Kept in touch with us before and during our rental making sure we were all good. I will definitely use Turo again!

The van was a piece of **. Didn't have any air conditioning in it and when you hit the brakes there was a loud noise and the shocks were bad in the back and when you turn the wheel to the right or left it made a loud noise so if I was your company I would take that vehicle off your website okay. Thanks.

I was rented a vehicle with expired tags, was pulled over with my fiancee and 2 yr old son on his birthday and thankfully given a warning. Officer said he should have arrested me but would give me a warning. When I contacted the host (Hassan) he said it was impossible and couldn't understand why I was upset. When I returned he texted me that he would refund me then didn't respond to texts for 10 days until I told him I would review his rental.

Very easy and super convenient! Very short drive to the lot from the airport, no wait whatsoever when we got to the Turo lot. Car was very clean and ready to go. The car itself didn’t really like 1st gear but it did its thing. Got us from A to B with no problems! We will definitely be renting from Turo again in the future!

While I did like to drive a car I wouldn’t normally rent (convertible, high-end car), I was not overly impressed with the delivery and pick up of the car. The owner’s wife delivered it but couldn’t show me how anything worked on the car because she had no idea. The delivery was also late, leaving us to wait outside the airport. The return was scheduled, I messaged that we were there and where should we meet. Finally, 40 min later, received a text saying to just leave in short term parking with the keys in it. Never did meet the owner, nor did they look over what the car looked like when I returned. Yet when I landed back at home, I received an invoice for $21 additional due to the car not being vacuumed, and a bird had pooped on it. Yes, I saved money. No, I will not use again. When I rent a car I just need it for transport, I usually don’t have time to vacuum and go through a car wash.

It is a great app and chance to rent privately owned vehicles. A lot less hassle than rental agencies. We had a fun trip and 4th of July weekend all thanks to the affordability of Turo. I would recommend this app to all my friends, family & acquaintances.

I was unable to upload to Turo either by phone or wifi. The owner worked with me and the trip worked out fine. Some thing seemed to be wrong with your servers here in Philly. If the owner had not been available or not so concerned about customer service it would have been a major problem.

We loved that there was a huge variety of cars and picking up and dropping off was really easy. Way better than dealing with counters at the rental places. The vehicle was very clean and fueled up ready to go. I will be using Turo for all my rental needs going forward.

Recently, a Turo trip was cancelled by the host of a car because my flight was cancelled and rescheduled. I was unable to reschedule a new car on such short notice due to the unavailability of Turo credit. I will no longer use Turo going forward. I will use Avis next time because they can handle flight cancellations much better.

Our host was easy to reach and was very hospitable. The car was in great condition, was as described, and we much enjoyed driving it. The pickup and drop off process was very easy. We would highly recommend! We were able to drive a convertible around the Hawaiian islands for the same price that we would have paid for an economy car with a rental car company!

This was the easiest process to get a rental car effortlessly. I didn’t have to wait in long rental car lines and had the flexibility on pick up and drop off times. I actually had to cut my trip short due to a family emergency. It was simple and easy to do in the app and get my refund. Mina was excellent and would def rent from her again. She was very responsive and all directions were very detailed.

Very delightful sporty car with the option of economical fuel map for going in traffic or city driving then switch to sport and enjoy the hills and twisty roads of route 1 and Trinity Road in Sonoma/St Helena area. The pick up and drop off it’s pretty much hickup free. Very Little hassle at all. Would do again and again.

We had a wonderful experience first-time experience using Turo. Our vehicle was dropped off right at the Denver airport which was extremely convenient compared to traditional rental companies. Communication was fast and easy. I would highly recommend Turo and will be using it in the future. I can't wait for this service to be available in more cities!

I had a great 1st experience with Turo as a company. Samuel the owner was great. He was patient with my questions and his car is beautiful. I had an awesome time, I will definitely rent through Turo again and recommend the company to my family and friends. Thank you.

The car service was sensational. It smoothly drove the streets of Las Vegas. Vic provides excellent customer service and everything was perfect. I definitely will recommend Turo to all my family and friends. Turo is the new way to rent beautiful cars and feel like a boss while you drive around the city.

Sarah and her truck were excellent. She was punctual, and her a truck was beautiful and clean. As far as the Turo app goes. It was really easy to navigate. I will definitely be using the app again in the near future!!

Everything was amazing! Quick & easy and upfront! Will use this service again instead of renting at rental car places. The driver was flexible and made our trip so much better. This Turo option is a great way to make quick and easy reservations.

First time Turo user and would definitely use again next time I need to rent a car. The process is quick and easy. There is a large selection of cars to choose from. You have the option of a sports car, economy, SUV or luxury to choose from. The ratea are also great. The car was as described but could have used a car wash.

Renting a car with Turo was easy and convenient, and a great option for the kind of adventure traveling that I was doing. However, much like challenges with companies like VRBO and AirBnB, I was struck by the lack of accountability between Turo and the "host"/owner of the car. There were times when the car we rented didn't feel safe, and I wondered how Turo allowed this particular car to be on the road - a valid inspection may be a few months or a year old and a lot can happen in that time frame!

My first time with Turo was an awesome experience. Host, Carlos, was attentive, prompt, and professional. The vehicle was very clean and in great condition. Picking up the vehicle and returning it was very smooth and easy. I will refer all my family and friends to Turo. I am also looking forward to doing business with Turo again in the near future.

It was a terrific experience! Would do it again in a heartbeat. The owner was there to meet us so it was so easy at the airport to get our car. He was waiting for us when it was time to leave! Thanks to Brenda and Mark and the 2018 Jeep Rubicon, perfect for Maui!

It was so easy to borrow Wilson’s Toyota RAV4 and he was incredibly kind just handing over the keys!! I will use this service again! The rates for over $20 a day for an economy rental and the owner even let me use his aux cable for surround sound GPS.

Slingshot. We had a great time driving to Red Canyon, Hoover Dam and the Strip. Everything went as planned, I would most definitely do this again. Because of the heat the best time to drive was early morning or late afternoon, it's open with no AC.

Really liked this service, much easier than I expected. I will definitely try it again in the future. I really enjoyed the range of vehicles that I have access to, makes it much more fun renting a car. It can also be very useful when wanting to test drive a possible car to purchase. You get a much better sense of the vehicle that just a quick drive with a dealership.

At first we had a great experience while using the car I LA and the lady was kind enough to work with us on returning the car. HOWEVER, after the return of the rental she attempted to pin a whole accident that happened after our return on us! Once the investigation was over and I provided the evidence that we did not return the car with any damage we got a $259 smoking and fee and when I called Turo no one picked up and I just had to leave a message. 95% chance I will not be renting from them again. Beyond annoyed and pissed.

I was very impress of how quickly I was able to reserve and get the vehicle deliver to the airport, no waiting time. Better than rental places and the price was much reasonable too. Thank you, would definitely use again.

This is the best thing ever... easy, convenient & affordable... never renting another car from the big companies. TURO is the way to go. Had a family outing & it was perfect f/all of us to be together. The person I dealt with was understanding & flexible.

When booking a Suburban in the middle of summer travel season in Orlando when all other rentals are unavailable, Mr. made this so easy for this business traveler. Clean, affordable and reliable vehicle! I would highly recommend using Mr. and will again for my next trip to Orlando.

This was my first experience ever renting a car, I was pretty nervous but Turo made it easy and stress-free without any complications yay! I have already started recommending to friends. We were able to rent a car no problem, even with my boyfriend's Aussie license.

I was contacted a few days before my trip because the car I was renting had a accident. My host contacted me and I contacted Turo, the customer service was great, they helped me find another vehicle with no problems. My whole experience with Turo was excellent. I will be using them in the future.

This was my first time using Turo, and could be happier with how it went. My car was delivered ON TIME directly in front of Terminal 3 at LHR... The car was super clean, the guy delivering it was great! When I returned it the car, I dropped it off directly in front of where I was staying, again the guy was on time and super nice. These guys are doing it right!!! Highly recommend them!!

The return process was very stressful. I couldn't squeeze into the only available parking space and lost an hour waiting. Then my phone battery did not have enough power to take photos. No human being to talk to.

I loved it and will be back real soon with friends. The car was amazing and clean. It was simple and very convenient. No wait. They were there on time and explained everything I needed to know and answered my phone calls and texts right away. Great car.

My original reservation was cancelled 2 days before my trip. Your customer service was excellent & made it right! Even though two days before prices were higher - Turo made up the difference. I just booked another trip with Turo. Thanks.

The car was ready for us at the airport and even did a curbside drop off, which made it very easy for us. Plus they were very attractive to all our needs. I would highly recommend them to any family or friends coming to Kauai!???

Love the price, dissatisfied with the product. Car was delivered with a smidge over a quarter of a tank at 10pm at night after a long flight with 3 small children and a 2 hr trip to make. Car needs brakes with a severe shudder when brake was applied. Car had two large cracks in the windshield and also had an odor from previous smoker.

Clean and comfortable ride for exploring family of 5. Miles gave us pointers for our trip. Highly recommend when you need a car for the day. The only downfall we wanted to rent an extra day and it had already been booked by another party.

This company is racist and they declined allowing us to use their service without valid explanation. Their customer service is horrible and they won't even allow us a valid explanation to why they're denying our service to rent with them.

Kyle was a great host. He and his girlfriend friend were helpful, friendly and very responsive. What I really appreciated was their flexibility and willingness to help and explain things. I'd never used Lyft before and his girlfriend was very patient and explained the entire process to me in detail. Plus the car was very nice. Overall a great experience... and I hope to use Turo again.

No lines, convenient, friendly! We had a great experience renting from Shelley ** on the Big Island and Shamsul on Oahu!! Great customer service and met last minute changes. Highly recommend and usually a $25 discount for the first rental booked. My Liberty car insurance covered me wherever I went so no added insurance needed.

The car provider was nice but lack of communication. I left my sunglasses in the car and reached out and never got a response. The vehicle was in good shape. The rear tires were very bald prior to me taking off, I made it attention to the owner and he was cool about it.

Good overall first experience renting with Turo except I tried to extend my trip and kept getting an error message. And now when I try to bookcase it says I have to pay a $100 deposit which I didnt have to pay the first time. That's stupid to all of a sudden require a deposit when I didn't have one in the beginning. Kinda bummed about it and probably won't use them again.

Car and host were great. Your web site not as good. Car info for booking was entered. When I hit enter to book site changed both pick up and delivery times, which caused a lot of headache for both me and host. I selected a 2:30 pick up and a 1:30 return. Site changed both times to 10am. Wasn't pleased with this result.

Such an easy way to rent cars and the prices are super reasonable! Turo has a great selection to chose from. App is easy to navigate and my first rental experience was great! I love the option to have the car dropped off to you.

Good to use when I can rent from traditional company. I like for convenience as well. If a host has canceled so many times I feel they should be removed. Also the system should be better t applying any credits earned.

Very easy to use app, user-friendly and convenient! Enjoyed the trip and working with the vehicle owner. I recommend it to family and friends. Selection of vehicles and availability is much better and more extensive than in local rental companies, ex. None of the major car rental comps. had a convertible available.

Loved it, thought the service was excellent and very happy with all the help. I wish there was a better set up for the airport but I believe you are working on that. I for sure will use the service again and again.

I came with a group of friend and all of them now want to use this service. The pick up was easy. I texted him when I landed and he was there after I picked up my luggage. And drop off was easy, I just parked it and posted a picture of where it was and left. Easy!

It was great. The drop off and pick up was smooth. When I called into the company there was someone who helped me with my problem that I was having about my payment. The thing that’s new to me is the mileage. I’ve never rented a car where you had to track your own miles but it was alright.

My interaction with the host was 5 stars, but my interaction with Turo customer service was frustrating. I left my work phone at home and flew to a different state. I was ready to begin my trip with Turo, but I couldn’t log in to the app because I forgot my password. I wasn’t able to utilize the “forgot my password” feature because I created the account using a work email address, which I can only access from the work phone device. I am unable to log in to that email from any other device. So I’m standing there at the airport with the gentleman who is renting his car to me, and I’m on the phone with Turo customer service for about 15 minutes before the Turo representative hangs up on me.

Ride was nice and smooth, great person to rent from and I would definitely recommend him to others. Communicated well and very friendly. Convenient location to meet and in a timely manner. Looks forward to doing this again on my next trip. Thank you for this great service.

Booked on Turo for first time. I usually use rental agencies, but the rates were especially high on my travel dates. Found an overall better deal using Turo. Booking process was easy and initial communication from car owner was quick. Responded back a few weeks later closer to travel date and received detailed instructions on pickup. Was provided screenshot of barcode to use when picking up car from off-site airport car lot, which did not work. Paid for the parking out of pocket which was quickly returned by car owner. Return was very simple and effective.

It was fantastic, good and awesome. I will use Turo next time I need a car. Thank you very much. For your service. I really enjoyed and had good time and I will get a car from turo over and over and over and over and over and over again. The price was good and the service was great.

So I rented from Matt. He was very helpful as it was my 1st time using Turo and did not know what to expect. I rented his Jeep Wrangler and love it. If there was a question, Matt was very quick to respond and courteous. I will certainly use this app more.

Weekend rental to LA. I’ve used Turo before a couple of times in the past and have always had a great experience. I love that you can always chat with the host before and during the trip. My recent trip was kind of a last minute thing but my host was very accommodating.

My car is down and I needed a car that I could count on to take care of my retirement, and other personal things and I got all these started and completed by the last day of my rental. I'm 100% satisfied with TURO and Serjic (owner of car). I would rent from them again as I have more task to complete next month.

Very professional host who was generous enough to let me pick up early, and at midnight on a Friday! Took time to show me the unique features in the car to ensure the best experience possible. I would recommend to anyone and everyone looking for a rental.

The car was amazing! My host was very accommodating and cool. The in app communication was very straightforward. The selection of vehicles was very nice but with the filters it was easy to find the perfect one. I felt very comfortable with the app and would recommend it to anyone!

Super easy and reasonably priced. Booking the ride and the app as a whole was easy to use. From picking and choosing the ride to the meet up with the host. The process was quick and easy. I will definitely be using Turo again in the near future.

Dustin's Ford Transit is like no other! To be specific it satisfied our every need and I got kudos from all by friends on the van selection. If I could rent Dustin's Ford Transit van every time I would. Great sound system, even better entertainment center, and oh the mood lighting. You got to rent it to believe it!

This was my first experience with Turo, the service was excellent, including Rodeo Drive that was prompt to respond to any request, the car itself was in good shape, the Z06 is super fun to drive, definitely a super experience and performance!

Turo was great to deal with. I reserved months in advance and prepaid. Very convenient. However, my problem came from the lack of communication from the man I rented from. Turo has lots of cars to choose from. Some locations you are limited. The whole process should be a easy and smooth transition for both parties.

I will most definitely use Turo again and will be recommending to everyone I know... No more traditional car rental companies for me. My experience was wonderful and so easy, I was able to enjoy every minute of my vacation, worry free. Thank you Turo.

Car was delivered dirty and I believe I was just over charged for the car. Waited 30 minutes for car to be delivered, and the owner said it was being cleaned. Driver window did not work and I was not told about issue until I picked up the car. Poor experience with Turo as a whole. The first reservation my driver cancelled an hour before I was supposed to pick up the car and Turo was not sentimental in regards to my travel changes and the fact that I have to pay $80 more for this car that I had issues with. I have a video but I am an unable to upload.

The process was quick and easy. Everything went smooth as possible. From registration to pick up to drop off. The car was was just as described. Customer service was quick and helpful if I needed anything. Overall a great experience.

Was very simple, and reasonably priced. My host was very responsive and accommodated my requests for pickup and drop off within minutes. I really liked that my host included general car cleaning in the price so I didn't have to take time out from my trip to head to the car wash before heading to the plane. Will use again!

Great time. I love the selection and they’re all over. I got one in Florida for my brother's wedding and Every time I have a friend come visit me from the East Coast this is the way we go now. It makes much more sense then receiving rides, they even have a really nice cars for special occasions.

The service delivered everything it says it does & the rental was in tip-top shape just as in the pictures. The vendor was more than amicable & willing to work with us on our crazy scheduling needs. Would strongly recommend Turo to anyone not wanting to rent from an agency.

I’ve been a Turo renter over a dozen times and have only had hosts leave good reviews until my last rental host claimed that I smoked in the car and left behind some pet hair (car was pet friendly and I had vacuumed the interior). He charged me $40 extra for cleaning which I happily agreed to and then thought that was that. 5 days later, Turo decides to withdraw $150 from my account (without informing me) for the same cleaning fee and canceled my account due to the owner thinking he smelled smoke when it wasn’t smoked in.

As a TURO host and renter for 5 years, I say there’s nothing better than TURO for renting a vehicle. You choose the exact vehicle throwing the TURO website and get personalized service directly with the owner. You will also give feedback to TURO through a review at the end of your rental so future renters know more about the renter and vehicle. What a great experience!

The first time I heard about the app I was intrigued at the idea that you could rent a vehicle or rent out your own through an online platform. Since then I have become a host and user of the app and business. Turo is a great app and I would recommend it to anyone in search of a rental vehicle without the over the counter hassle, and also to anyone looking to make additional income renting out their vehicle.

Selection was great, lots to choose from and I thought it to be more affordable than the big brands. Communication was good and the whole process was easy, we picked up and dropped off at a Turo lot with no problems whatsoever. Will definitely go with Turo again.

The car was nice and clean. The only problem I had was with Christian. He had an attitude that I came later than the time I said I was coming which I explain to him ahead of time that I was having trouble getting to New Jersey from Brooklyn. Then he got upset that extended the car which is surprising because I wouldn’t expect someone who’s renting out their car to get upset if someone is asking to keep it a little longer. When I came to drop off the car he didn’t even answer the phone.

I was headed to a conference and the rental cars were expensive at the destination. I learned of Turo from a family member and the Turo rental was way cheaper than the traditional rental. My host was very nice as he showed up on time to drop off the car and flexible with the drop off. I would definitely try Turo whenever possible.

This was my first Turo experience. Everything on the Turo side of things went well and flawless. The app worked well and details were clear. My hesitation for future rentals essentially came from the owner of the car after the car was returned. I literally had the car for 15 hours for my wife and I to tour a canyon. Everything went well until the owner later accused me of curbing one of his wheels and leaving his car dirty despite him dropping the car off to us dirty. I had tried to clean the car at a high-end hand car wash but was told the car was too low. Thankfully, his own "before" pictures showed the curb rash on the wheel so it backed up that we did not do this. He apologized after seeing this but it sure did ruin my day after returning the car. I hate dealing with drama like this so I probably won't Turo again. As with any rental, be wise and take a ton of before and after pics like I did to protect yourself, that's my word of advice.

I Have used this rental service 2 times. There were no problems either time. It was Extremely convenient. The Best part is the low cost! There is a wide Choice of vehicles depending on what you want to pay. There is no charge for extra driver. They Just must be approved ahead of time. I Highly recommend you give Turo a try.

In renting cars for years for the major players, I was often treated like a major player. I enjoyed my host and all the personal attention I received..I will be using your service again ... My host made it very easy for me the whole week!!

Good app. Love it. I well rent again. Save time. Very good service. Just add to the app. Clean mode so the cars come more clean. By filter you can get car near you. Very easy and great. Let’s say from 1-10 Score -8

I loved the app. Pretty simple, but I wish since taking pictures of the car is one of the main reasons for the app, have the picture files, or camera more prominent within the app. It took me a while to find it. But other than that it was super simple and easy to follow the instructions!

Everything went as well as possible. It was an efficient, pleasing experience. Much better than a rental car experience. Will always look at Turo before the mainstream methods! Really like their fee transparency.

My now 5year old daughter is in love with Tesla cars. So for her birthday I surprised her with a Tesla rental. She was so excited and loved having this Tesla drive her around. The car was amazing and the features and everything in the car was so easily to drive. It was my first time using Turo and the best experience I’ve ever had with “rental” cars.

I had such a wonderful first experience with Turo and will be recommending it to many friends, thank you! Host dropped car off to me, was easy to reach and very professional. I am looking forward to the next ride already!

Overall it was fine. Eric allowed a 2 hour extension to assist with return flight and traffic. The problem was that even though Turo was accommodating, it still took over 30 minutes to negotiate. That seemed excessive. Everyone was trying but the process seemed to drag on. The car was mechanically great but the upholstery was torn and passenger seat had minor hole in seat cushion. We would rent again.

We used Turo to rent a convertible Mini Cooper to drive the coastline of Cali. We saved some money using Turo and were highly satisfied with all aspects of the company! Highly recommended to anyone wanting to enjoy someone else’s car without feeling guilty wanting to drive it.

Great experience and would definitely be using this app with Mossab again! Mossab was great with communication and made sure he was available to me. I wasn't too sure about this app, but I'm glad I decided to go ahead with it.

Kevin was great. Turo was great. First time user. We will be back. I travel extensively and was extremely skeptical. My wife booked this car and it was an all around great experience. Clean car. No dirt, not smelling of smoke... well maintained. Thank you.

My host no flexibility car interior had mold smell. My previous rental on Turo had flexibility on dropping off car and dropping if off and the miles didn't have to modify my days to add more miles. Should have got more miles on each day you modify. Only 200 per day. Had to pay city tax first time on my Turo rental. My reason going to Turo was to save money.

Fantastic experience, so easy and fast. It's like a bed and breakfast for cars! Big name rental companies were closed or out of cars and Turo saved the day!!! I almost can't wait to need it again. I have been telling everyone about it.

Very easy to communicate with. Prices are excellent and selection was great. It was very easy to find the car lot and pick up the car. Customer Service was also very accommodating. The staff was very informative and helped us get rides to and from the airport. I would highly recommend Turo.

Used Turo to rent car for family vacation/reunion in Arizona. Have to seat 5 and had a great experience with Turo. Had a great car that was much less expensive than the big institutional guys. The guy renting to me was responsive and was able to meet my needs. He had multiple vehicles because the original car had a problem and he was able to provide a great substitute to still meet my needs. Pick up and return was easy.

When reserving I did not like that it had to be 2hrs in advance. Sometimes people are in need of a ride at that moment. Also, the power outlets in the car did not work at all which caused a major inconvenience. It was not even noted on the host's page. Other than that. I like the convenient pick up locations and the very affordable price. The car drove very well, was good on gas and the host was very accommodating. All in all, I would definitely use this service again.

Although this was my first time using Turo. I had a great experience with booking and conversing with the owner. The car was nice and was great on gas. I even requested more time and they complied. Thank you for your service.

Everything ran real smooth with this rental. The delivery at the airport was real easy and the vehicle was just right for our group. Also the rendezvous back at the airport at the end of our trip was without a glitch.

Is so easy all at your fingertip using Turo apps on mobile and so convenient. Renting a car like using your own car. Love it. Able to choose the car you like at the price that we are willing to pay. Thank Turo.

A friend told us about Turo. We used for a trip to Hawaii. What a GREAT idea!! So easy, half the price, the host we worked with was amazing. Excellent communication, easy pick up and drop off. Car came with extras at no charge (2 beach chairs, 2 towels, snorkeling equipment, sunscreen, umbrella, 2 boogie boards, and more.) Will definitely use Turo for all our future travel!!

My family recently enjoyed a 14 day summer trip to NJ/NY to see family and friends. After researching all of the options available through the standard car rental companies I decided to book our car rental via the Turo App. I found many cars to choose from, but the one I selected was based on occupant capacity, reliability, efficiency, style and then price. I was happy on all accounts with our selection of a 2018 Toyota Camry from Gavi Gordon in NJ. The car was easy to pick up, easy to drop off and was maintained well. We had no complaints with our rental and will be sure to check our host’s inventory for future rentals in NJ. Thanks for a great experience.