Thrifty Car Rental Reviews

I spoke with a customer service representative on a Thursday afternoon inquiring about renting a car at the Sanford Airport in Florida and returning it to the Clearwater Airport in Clearwater, Florida. I specifically asked if the car rental agency was located in the terminals. I was told that they were located off site but they provided a shuttle service from the airports to the rental agencies and from the agencies to the airport. I again specifically stated that I needed to be at the Clearwater Airport at 6:30 am and was told that would not be a problem. So I prepaid for a vehicle. About 15 minutes later, my husband was looking at the Clearwater Airport site and it stated that the Thrifty agency did not open until 7 am so how were we going to get to the airport?

I recently booked a flight and car rental for my daughter and her fiance who are both in the USAF. The rental cost me $350 for 4 days. When they went to pick up the car, they were charged an additional $300 due to the fact that the driver was 24- not 25. So obviously you can protect their lives, just not rent a car!!! On top of it all- they received a $125 charge on their credit card. $35 was for one toll they had to go thru. The rest was additional "admin" charges. Customer Service was NO HELP. I asked to speak to someone in a higher position- she told me that she was the highest that it goes.

I booked a car online at Thrifty.com using my debit card using the prepay option. When I tried to pick the car up I was denied because I didn't have a "major credit card", my debit card is a MasterCard. After 9 calls to Thrifty Car I will have to wait up to 20 business days and then could be denied a refund of the $309.01 that they took from my account at the time of booking.

A friend and I rented a car to drive from Miami to Orlando and while the car was comfortable and came without issues the charges for our 6 hour rental were another story completely. While at the counter the agent had no problem encouraging us to get insurance we didn't need but failed to mention to us that the Orlando airport is remote and has no gas stations nearby and we should be sure to stop at the first available one along the way or there will be a charge of $9.99 USD to fill the tank, had we been made aware of this we would have surely taken the option of prepaying at pickup, but again none of this was discussed.

When taking my rental car in LA office, I was asked to sign on the digital screen for the 540$ deposit, which I did and ask when I would get this back. The nice lady told me it was just in case I did not return the car, which in the end was false because when I returned it in SF, they charged me 468$ of additional insurance that I apparently signed for on the digital screen (which was never written). I tried to dispute it but they say in SF they can't do anything because not the same office. Since then, they just answer my emails saying that I signed the digital screen so they will not refund me. DO NOT BOOK with THRIFTY as they are thieves!

Checked into the Orlando airport, we had pre-booked our vehicle through RBC Avion. We asked about the prepaid toll option, inquiring if it was just charged as you use it? She laughed and said "No, it's $11 a day." I then asked her if it was worth it as we were travelling up the Gulf Highway and she told me there were tolls on ALL highways. Left the airport, drive through TWO tolls on the way out of Orlando and never saw another one for TEN DAYS, until we returned to Orlando. And I mean, we traveled. Crystal River, Destin, Atlantic Beach, St. Augustine.

I reserved online and picked up my car from the LAX location. I bought the extra insurance and the prepaid gas. When I dropped the car off, I was charged $17/day for the insurance instead of the $11/day I was told it would cost; I also was charged an extra $10 for pre-paid gas (BTW I returned it with half a tank, so they really made extra on me). When I phoned to resolve this, I was told the prices the agent gave me were estimates; I explained that he did not say they were estimates; in fact quite the opposite. I was put on hold and disconnected 3 times. After spending an hour trying to resolve the extra costs, I gave up. I suspect that Thrifty counts on people not checking their receipts and that they regularly inflate prices.

First time rented a car with Thrifty for 3 days from Orlando airport (Thrifty rental record # **), and returned to the same place. It took *** 2 hours and 15 minutes wait time *** in the line on 04/07/17 1:00 AM in the Thrifty airport car rental front-desk, before I get my turn. After waiting patiently for so long asked if I can get a free upgrade if any vehicles available. The front-desk person first hesitates, and then says yes upgrading me from sedan to midsize apologizing for the long wait time... So far so good.

Run as fast as you can to another car rental company. DO NOT PREPAY! If your car rental company uses CarTrawler for their customer service and prepay ... just run faster! I spent over 6 hours today, talking to people using at least 7 different phone numbers with one company in the Philippines, where 3 people hung up on me for asking questions. Also I received a fraud alert from my bank as the prepay services use a bank in Dublin. None of this information is on the Thrifty website. And calling 1-800-334-1705 the Customer Service for Thrifty, I was told to go to the Customer Care section of the Thrifty website. ONLY PROBLEM - THERE IS NO CUSTOMER CARE ANYTHING ON THE WEBSITE, ONE CANNOT EVEN TYPE IN A SEARCH BOX.

I rented recently in Orlando, Florida. The clerk offered the toll pass. I said no. He went into a sales pitch. I told him I was recently in a rental car on this route and it was no trouble to pay the tolls. He began the pitch again. I told him add it. He said no. I again told him, "Add it and I won't need deal with the tolls." He said OK. After I pulled out I wondered if he added it. I tried to find a way back to ask. It was busy and I had trouble maneuvering and gave up when I noticed the Sun Pass in the window. It was great to ride through the tolls, I decided I would always buy the pass. Now I have two separate bills for tolls and administration fees. Stated on the bill is "as a courtesy you will incur a maximum of six administrative fees." There are six on one and seven minus 1 on the other. A total of twelve! I NEVER would have ridden through the tolls if I had known the clerk did not add the pass!

Fraudulent activity - Tampa Intl. Airport: Arrived Tampa AP and waited in line for over 1 hour to pick up a rental car booked and paid for via/Spirit ticket package. Agent (PATRICK) was surly and passive/aggressive. Very slow to process the reservation w/a big attitude. Added 1 additional driver and TOLD him we would not pay for anything more. Returned to Tampa AP to return the car. Garage attendant give us a bill for an ADDITIONAL $708. Thank goodness for on-site agent (JEAN). Unapproved charges were removed from final bill. Do agents earn commissions for adding unapproved charges to car rentals? Business travelers may not pay attention or be in too much of a hurry to complain and agents get away with it... because Thrifty is not paying attention. JEAN stated that PATRICK has 'done this before.' Why does PATRICK still have a job?

I rented a car in Orlando, Florida to drop off in Miami airport. The car stopped twice and I lost my flight to Argentina. I had to pay US $399 to get the next flight. They just gave me US $50. Later I saw my credit card resume and they charged the rental car on my credit card when I already paid with cash because they told me that the credit card was no found. For that reason I had to paid with cash, so they charged me twice. I wrote many emails for the double-charged and they didn't answer. Very bad service and no responsibility with the client.

I rented a car from Thrifty at Phoenix sky harbor airport. Waited 30 minutes to speak to agent and additional 10 minutes for paperwork. At the end of the process he asked if I'd like to add an additional driver but never mentioned an additional expense for it. Imagine my surprise when I returned the car and I got an additional charge for 69.36 for additional driver. I reviewed my receipt when I returned home, multiple areas were highlighted in yellow showing charges and deposits but not the additional driver, I was never told of the charges! I called customer service and Karleshia ** become very rude as soon as I told her why I was calling. She flat out refused to issue a refund or let me speak to a supervisor. She even hung up on me. DO NOT RENT FROM THRIFTY!

When I arrived in NH rt 93 exit 11 imagine my surprise when I saw a cash lane 1.00 toll. I was not in the right lane to get to the cash line in time, and was also puzzled because I was told they did not have a cash lane. So I used the paypass instead because I did not want to incur a 15.00 fine each time like I was told.

Upon arrival to the counter to pick up our car, we were directed to a kiosk where we communicated with an agent via phone and computer screen. She told us that if we used a mastercard, they would hold $350. Also tried to up sell an additional driver for $13.50, but didn't mention that was per day. I used to work in the rental car business so I knew to ask if it was a one time fee or per day. We declined. Didn't ask for our confirmation number and proceeded to show us a contract for just under $200. I reserved it for a total price of $120. Only after I questioned it, did she fix it, and very reluctantly. Picked out our car and took pictures of minor damages since there was no one in the lot to check it over with us. Small crack in windshield and minor marks and scratches in 2 areas.

THRIFTY appears to be a subsidiary company of HERTZ RENTAL CAR. We recently took a trip and booked our airfare, hotel, and rental car through Expedia. When we picked up our rental car in Houston, we were asked if we wanted toll coverage ($12/day for 3 days). Knowing we would be on the interstate, I agreed. We were also told we needed to pay a deposit and it would be returned when we returned the vehicle. I reviewed my bank account today and saw that we were charged $111.00?!? When I called to inquire, I was told I consented (by signature). I signed a screen (I assumed consenting to the verbal items discussed with the agent). I asked to speak with a supervisor. I was told to call back. After three calls to Manila, I was told I couldn't speak with a supervisor, and there was NO RECOURSE, since there was "a signature". CAVEAT EMPTOR!

I had Booked my Car Rental via Expedia with a cost of $307.98. I arrived to Pick up my Vehicle at LAX 5440 W CENTURY BLVD. The agent went on to Say it was a horrible idea to Rent a Bigger car. I said "well there is only I and two little girls. No need to do that". He went on to say, "oh it will only be 2-3 Dollars the most". (He probably gets a Commission or bonus. Who knows.) Then he says "so you don't want Insurance", I said no... This is why I also said no while I was booking through Expedia.

I had reserved a rental at this place thinking I got a good deal. I got there earlier than my reservation time. The employee told me I couldn't pick up the rental early because I prepaid. I was lost, a reserve is a hold regardless off the time and this wasn't specified on the website. So the employee told me to fill out to become a rewards member, that way he could get into the reservation and let me rent early and it charges you $1 for that.

I just came back from a week-long trip and discovered that Thrifty charged me an additional $170 for insurance - after I declined insurance coverage! I carry extra insurance for rental cars (it's only $5/month), and always decline coverage. When I called Thrifty to object to the charge, they said that it was a valid charge as far as they are concerned. The customer service agent said it is my responsibility to review the contract and declined to take action.

A friend and I recently rented a car from Thrifty. Our pickup location was Dallas Fort Worth Airport. The Thrifty agent tried selling us what I have now been told are "vertical up charges" for pretty much everything! Upgrade car type, toll fee, insurance, extra driver etc... We agreed to the second driver charge and the pre-paid toll fee since the agent insisted the only way to exit the airport was thru a toll and that our final destination would require tolls. We also had a lengthy discussion about insurance, we DECLINED the insurance. I did not look over the paperwork since I assumed the agent would be honest and correctly charge us for what was discussed. Upon returning the car we told the check-in agent we only went thru one toll, she kindly removed the toll upgrade fee ($36).

We rented an SUV through Hotwire online and then the SUV was to be available at the Thrifty counter at the Jacksonville Airport Feb 15, 2017 - Feb 23, 2017. We arrived and filled out the paperwork as normal and sent to the kiosk with the paperwork. Got there and the actual vehicle we were given was a Ford Fusion. Not even close to an SUV as it said on the paperwork. My husband then had to walk all the way back into the airport to try to resolve the issue only to be told if he wanted that SUV that was available, it would cost double what we were originally told. NO WAY! So we were stuck! To us as consumers this is being duped! Hotwire lures you in and Thrifty sticks it to you. We will never book a thing thru Thrifty again and furthermore we are warning all of our family and friends.

I made vehicle reservation Thrifty but the site transferred me to Car Hire (CarTrawler) and after my arrival to pick up the car, I was told they cannot rent me a vehicle and I asked why and the customer service representative at Thrifty rental desk said he doesn't know why. I ended up renting a vehicle from Alamo. It has been two weeks and I still didn't receive my refund amount of $79.80. I called CarTrawler customer service 855 454-9316 and I was asked to send them a copy of driver license and credit card statement.

After 8 hours of traveling, I waited in line for hour and 40 minutes. The customer service guy at the San Juan Puerto Rico airport was unfriendly and rude. Probably because he was the only one there and the line was really long, not my fault! Finally, when I got to the counter he said he needed to go to the bathroom and I said ok, (I was been really understanding). When he decided to come back and started my process he told me "because you are paying with debit card you have to pay insurance" (that was after the tolls charge). He make me mad because I should be able to pay with whatever payment method I want, he should said "Our policy blah blah blah", but instead he blame me for paying with debit card?!!!

I booked online for a rental car from Thrifty. I went the next day to pick up said car and was told I couldn't have it because I do not have a credit card. They had no problem taking my debit card for the deposit as soon as I booked it. Now they refuse to refund my $95.88 saying I canceled the day I was to pick it up. I didn't cancel. They refused to let me have it. Not every person has a credit card. This trip was for a family emergency and I certainly did need the extra stress this caused me. Trying to reach someone to talk to is a nightmare. I feel like I was scammed! Never again will I use or recommend Thrifty or CarTrawler.

At Thrifty Car Rental, Ft Lauderdale Airport we were told that toll charges could be up to $100 for our week visit to Florida and it was recommended by Thrifty that we purchase the PlatePass for $50 since many Florida Toll Roads DO NOT accept cash or credit cards. We felt stuck. Then quick thinking reminded us to call our friend who just moved to Florida to see if we should purchase the PlatePass for $50. She said absolutely not. But to buy a SunPass mini at the drugstore for $5.00 and load it with $10 (or whatever amount we thought we would need - we had no idea how much to load and to be safe (since there was a fee if we ran short) we loaded with $30.) It was easy as we had internet service at our hotel. We opened an account with SunPass and at the end of the trip we used $5 in toll fees and the balance was refunded by Sunpass to our credit card very promptly... Just remember to take the Sunpass mini off the windshield when you return the car.

Took a flight to Fort Lauderdale for a trip to see a family member who was in hospital, used these thieves services and will never again do so. Watch your bill. 4 day rental booked with insurance for 65$ turned into 300$ more. Huge rip off. Upon return of vehicle I was accused of smoking in vehicle when I wasn't. Went to talk to manager and of customer service. They were very obnoxious and rude and said if car smelled like smoke you were smoking in it which funny thing is I am a non smoker and was handed a 300$ charge for this. Called their corporate office. Same attitude as their workers behind desk. I highly suggest going to another rental service even if it's a couple bucks more. Also avoid Dollar rentals as well they are the same company. Avoid at all cost if you value your hard earned money only to be scammed by trash.

I recently rented a car in Alabama and Florida from Thrifty. I had read about the Florida License plate tolls and asked the person at the counter how to handle those. She seemed confused and finally said something to the effect of "Oh, we haven't heard anything about them, they must not be doing that right now." Of course I did not believe her, and on the entire trip to Key West I very carefully only went through toll booths at the "Cash" lanes. Apparently there are a couple of places in Florida where you don't have this choice because I got 3 charges of $1.32 each on my car. No big deal, right? Wrong! I just got an invoice from Thrifty for not only the $3.96 for the tolls but an "Administrative Fee" of $15.00 per fee, for a total of $45 in fees on top of the tolls!

On February 12 at approximately 9:30 PM I arrived at IAH in Houston and picked up a prepaid Thrifty rental that I had booked through Orbitz. I stopped by the counter in the rental car center. After an average to moderate wait I gave the agent my drivers license and credit card and picked up the rental paperwork. I was told to go up to the garage and pick up a car from the full size lane.

Thrifty Car rental charged my credit card $250.00 cleaning fee. This is an outrageous amount to get some dog hair vacuumed from the back of the back seat. Other than the dog hair, the car was returned in excellent condition. I was told by the manager that it is the company policy and fee.

The monkeys working at the Thrifty Car Rental in Aruba are nothing short of complete idiots (Tatiana, Lisette, and some other guy)! These thieves are the most incompetent, unfriendly, dishonest people I have ever run across in my world travels. NEVER RENT FROM THEM! They have no concept of customer satisfaction or manners. They're rude and don't care that they're working in a paradise, where people want to go there to get away from life's stressful moments. Also, these idiots don't seem to realize that tourism is their #1 source of income for their economy. They cheat you out of gas money and credit card transactions and don't care what you have to say about that.

I rented a car on 2/16 from Thrifty LAX and the attendant told me I was OBLIGED by the State of California to get SLI or LIS (Supplemental Liability Insurance) coverage, which doubled the price of my rental. I was hesitant, as I had already read that no coverage was mandatory in CA and not only that, my credit card covered all my car insurance, but he INSISTED, saying he was not allowed to rent me the car without that coverage. Tired from a 14hr flight, I unwillingly paid up and drove off. A few days later, speaking to a friend who's an attorney, he told me SLI is NOT mandatory in CA and that they should have never forced me to pay for it, let alone lie to my face in order to get more money. Do not fall into this trap! And DO NOT RENT FROM THRIFTY!

I rented a car at the Miami airport in early February 2017. The estimated fee was about $70 for a 36 hour period. The agent offered me add-ons at the desk, including a toll fee. I had no idea if I needed this, but the agent led me to believe that if I didn't choose it, I would have to go through some complicated process to pay tolls and that tolls would be everywhere. So, I wound up paying $20.00 for a couple of dollars in tolls. Much worse is the fuel charge. I understood that if I brought the car back with a less than full tank I would have to pay a fuel charge. This did not concern me because most companies charge to fill up the tank more or less at market price. The Thrifty/Dollar agent failed to point out that I would be charged $10.00 per gallon! With gas in Miami about $2.50 per gallon this is just a complete rip-off. I would never again rent from a company again exploits its customers like Thrifty/Dollar does!

Rented a compact car from San Francisco Airport. Filled out paperwork and was sent out to get keys on another level. Once they gave them to me he just pointed in the direction of the car. After leaving we noticed a small chip in the windshield. As it's been raining for weeks in California, using the wipers accentuated the crack bigger. After dropping off the car and the attendant too busy to get to us we left the car. Within an hour an additional charge of $200 plus taxes was levied on my card. Spent countless calls trying to reconcile this issue. Nothing but excuses and promises of returned calls, with no reply. DO NOT RENT FROM THESE GUYS EVER. YOU HAVE BEEN WARNED!

Despite prepaying for my rental car in advance before my trip, I was tricked into paying 2x more by these thieves in insurance LDW when I arrived at the counter. Then I was told to pick any economy car in the aisle and guess what only one car was available after being directed by two different Thrifty employees in Ft Lauderdale that couldn't even speak english. The car that was available was dirty and stained seats inside and drove like the transmission was failing, jerking and sometimes stalling out. So I would never, ever rent from these people again.

My Canadian travel agent booked a "Toyota Corolla or similar" car for us for a week beginning 17.01.29. At the service counter, around 10 am, we were handed over an invoice with 3 times more cost than quoted. The reason, the woman said, was that my auto insurance does not have enough coverage, and that we need to purchase their insurance. Then at the parking lot, we saw not a single Toyota Corolla but many Korean Hyundai. That made me wonder if they have any Corolla at all in the first place. After picking up the car and met with my friend who had been renting car frequently in L.V., I was told that I really did not need the insurance from Thrifty. And also I should not purchase the pre-paid full tank of gas because they charged more than a full tank than if filled by myself.

When picking up our reserved car, I asked if my husband could drive the car. The agent said that would be "no problem" but did not tell us that I would be charged $78 dollars more on my credit card for him to do so! Almost 6 months later, I was going through credit card statements and noticed with that added charge plus increased tax, I had been charged almost $100 more than what I had been told as far as the fee!! I planned to call the company, but shortly thereafter had to have emergency heart surgery. I got behind in my husband's business bookwork etc., due to surgery and recovery time, and was not able to call Thrifty until after 6 mos had passed from the rental time. They said they would not be able to find my rental number because of the time and could do nothing to help. But, then, they said my husband signed the contract! How did they know that if they could not locate the rental number!! I would never recommend this company!

Was charged 309 miles instead of 60 miles over my limit 310 miles. Called "boss" Saad ** at thrifty Melbourne airport multi, multi times. He never return. Posted miles cheating on their website. No response. Holding $100 of their charge in dispute box. Terrible company. Don't know if they instruct employee to cheat or just a bad apple who worked that afternoon I return car 12/26. This should not go away without noise and bad publicity for a rotten company.

While visiting Las Vegas, rented car though Southwest. When got to window rep said that I was eligible for an upgrade with the credit card I was using quoted $12.00 a day. Then asked if I want to include the insurance which I said yes to the LDW. However I did not ask to check my receipt before I signed for the car. I was not shown what my charges were going to be. So when I did look at the receipt to find out my return time I was shocked to find my charges were 629.91 but when I got home I looked at my credit card and seen that the charge was $738.00. I will never rent from them again. So be warned to check before you sign. Also the car we received sounded like a rattle trap. Not sure if this was the brand or looked like one of doors had been painted over. Maybe it was in a wreck.

I picked up my car on a very wet dark day at Sea-Tac at approximately 2:55 PM on Jan 26, 2017. I had proceeded to the pickup point on the third lower level of the parking garage. The lighting at that level was very poor when I inspected my car before driving away and it appeared to be O.K. I drove the car 115 miles to a home and later to another home, then returned to first home, then finally to the airport for the car return prior to my leaving on my flight to Phoenix, AZ on Jan 29, 2017 at 9:17 AM.

I rented a vehicle with Thrifty for my business associate from Ecuador (who was not familiar with norms of customer service from a car rental company in the US) because it was the most economic option available. Upon receiving the vehicle, he was handed the keys to a smaller vehicle than I had reserved and told "Go get your car over in that corner." The car was still wet from being washed, and NO ONE FROM THRIFTY CHECKED OVER THE CAR FOR SCRATCHES AND DENTS in his presence. He wasn't asked to sign anything. He left the Miami airport and later had to pull over to use his water bottle to wash the windshield b/c there was NO WINDSHIELD FLUID.

Bought and prepaid rental through VIPCARS.COM. Picked up at MIA INTL asking to add extras: GPS, 2nd driver and fuel. After 10 miles and 10 changes of route was clear that GPS was malfunctioning. It took 5 1/2 hrs to get to key west, only by switching off GPS and using mobile ph with internet connection with intercontinental rates. When returning our rented car they told us our contract looked like closed, sent to the manager, we were asked to show again license and cr/card (just in case... we will let you know via email). No communication received. Requested more than $1000 on our AmEx, rejected, waiting for explanations... This was our first and last rent with Thrifty. Not again.

I had an original rental for 15 days from Ft. Lauderdale airport. In the middle of the rental period, the car I was given, A 2016 Escape, experienced engine shut down, while I traveled solo on I-95. I immediately went back to the rental agency to switch out vehicles. The operator closed out and reopened a new agreement instead of just modifying the existing agreement. This equated to me a duplicate of all the extra fees due to his error. Thrifty states there is nothing they can do to refund, that it is my responsibility even though it was faulty car and employee error. I was also charged a different price than originally quoted for an extra day. Definitely bootleg company and representatives.

The agent added insurance I didn't need and an upgrade I didn't ask for. I caught the insurance but not the upgrade. Trying to get hold of someone in Customer Service is a nightmare and the agent would only say, "You signed the contract." I explained our flight was delayed, we were tired, and there was a line behind us, and I never authorized an upgrade. When I asked to speak to a supervisor, the Customer Service (not) would not let me talk to a supervisor.

Be very cautious when renting from this company. They offered me for an upgrade for $10/day. Assured me would be larger more nice vehicle. The car was having issues with acceleration. When I called roadside assistance there was not another sister location near by to trade vehicles. I informed the tenant at the counter I was traveling a long distance with a small child. I feel robbed considering I was quoted $135 and was charged over double. I will never recommend or return business with such a scam. Highly advise other car rentals. Do not get trapped in a "good deal".

I picked up a rental car during Thanksgiving week 2016 and paid car insurance with my credit card. Early January, my credit card company calls me that my credit card just had an unauthorized transaction. That credit card was used only once and only at Thrifty Car Rental at LAX during the whole year. Their employees stole my credit card information since that was the ONLY location that had access to my card. According to my credit card company, the employee/s stole the number and duplicated the card. I am sure that I am not the only person who's information was stolen. If this person/s is ever get caught and come to my country, I will seriously have their hands cut off for theft.

I am yet one more person who made the mistake of renting with these thieves. I was never offered a "SunPass" and apparently FL cut costs by going with automation (getting rid of all the toll folks). No problem. However when I got the bill for the tolls of which I would gladly pay, these thieves charged 15.00 per entrance fee. "Administrative Fee" You can ** me once... Never again and will of course not pay this but fight it on general principle. Go with Costco, Alamo, Uber, whomever but not these guys. Stay away at all costs!

Such tricky person I didn't see in my life. One moment I start believe I am at Nicaragua, not in Florida. The person who assist me was very kind, he smile to me and did his job. He took advantage at me. I sure hundred percent. I book my economy car online and paid 143.00 for 4 days. The rest 26.00 I should pay at counter. So when I came I told that I need small insurance like road assistant, which include in package reduce risk. I am the customer and I choose what I need. He said ok and show me big smile. I left with car, I was very quick. It was 29 December. A lot of task should be done.

I've used Thrifty/Dollar for many years with absolutely no problems and have always enjoyed the experience (5 stars for reasonable rental fees and customer service). However, my latest visit was not as enjoyable as I had hoped. I visit my mom every year for the holidays in MA (I'm from IL) and, as is the case in many states, the toll roads have become all electronic. If you are familiar with Boston Logan airport at all, you'll know that the only (and easiest) way to head due west (to Springfield) is to take the MA turnpike.

We rented our car in Jacksonville Florida. We returned it in Miami Florida. While traveling we had to use toll road. We did not have a sun pass (we are from New Jersey). There is no way to pay the toll. They charge the car license plate. Our tolls were 7.39. THRIFTY CHARGED US 97.39 for ADMINISTRATION FEES!!! I will never rent from them ever in the future.

Beware the Dishonesty. I rented a car at Thrifty in the Fort Myers, FL airport and when I got to the counter I was very adamant about not wanting to buy extra insurance and not needing an upgrades for a fancier vehicle. I told the woman (Mona) that I just wanted what I booked on-line and that a compact car (Ford Focus) was just fine for my quick trip. After repeating myself several times through her persistent attempts of up-selling me she finally conceded to what I was saying and had me sign the last page of the rental agreement that specifically showed that I was opting out of Liability Insurance and assured me that the car was exactly what I booked on-line.

The worst customer service experience at pick up 11/28/16 and at time of return 12/9/16. I got overcharged and was treated very rudely by the counter staff. I booked a 10 day rental and the counter staff without my permission changed the rental to 7 days plus a 5 individual day rental. My concerned were never conveyed to the boss. DO NOT SHOP WITH THIS RENTAL CAR COMPANY. Take your business elsewhere.

If I could give Thrifty NO stars, I would. Booked a Toyota Corolla Thrifty car online through CarRentals.com. Cost was $166 for 6 days. When I went to pick up the car, the agent asked me where I was going and when I said Pennsylvania, I was told a midsize car would cost me $168 A DAY. Turns out, Thrifty can only operate in certain states. (I found this out through the Alamo agent we ultimately wound up booking). This is NOT made clear in either the CarRentals website or the Thrifty website. You really have to HUNT to find the small print on this.

I booked a compact rental car through Chase Ultimate Rewards. The rental cost $24.00 and was only being booked for a single day. When I got to the Thrifty counter they told me back my last name but it didn't seem like they had my reservation. I told the clerk I didn't want any extra services. No gps, no insurance, etc. He gave me a receipt which I thought was well and good.

Thrifty at New Orleans airport: I was deceitfully charged with "Loss Dmg Wvr" for $28.49 per day, and, "Prem Road Serv" for $7.99 per day. I was charged "Concession Fee Recovery" $15.09, and "Cust Fac Chg" $31.80. NONE of these charges were every asked for nor offered or explained but deceitfully tacked on to the bill of a weary traveler standing in the front of a long line at the airport. Sleazy predators.

My son and his girlfriend flew into Denver, CO for the weekend. They rented a car from Thrifty Car Rental on Friday and returned it on Sunday. While driving around the Denver/Boulder area they assessed toll fees of $21.60 (I'm assuming cameras take a photo of your license plate and then you are sent a bill in the mail since there isn't a place to pay immediately). The toll company forwarded the bill to Thrifty car rental company. Instead of Thrifty forwarding the bill to my son so he could pay the $21.60, Thrifty charged my son $90 in admin fees to pay the toll charge. Then sent my son a bill for $111.60. Thrifty refers to this as a 'COURTESY' and promises not to assess their customers no more than 6 admin fees.

If you consider to rent a car at Thrifty just please go to some other place. I’ve rented the car for 6 days. The estimated price for day was about 18$ per day. Additionally, to that they included all extra insurances of which I was not even aware of!!! Then I had to return the car earlier, so the price for day went up to 48$ per day, which ridiculously higher compared to any other rental company. Additionally, to that they made me to pay 25$ fee for early return. Also, just to let you know if you’re late for an hour, they will charge you the insurance fee for the whole next day. I would never come back to this company again.

I rented from Thrifty late on the evening of November 22 in Louisville, KY. Normally I am asked if I want the extra insurance coverages but this agent simply presented me a sheet of paper and asked if I wanted their high-end coverage, medium coverage, or basic coverage. Because I am covered for any of the extra insurance changes via my personal car insurance, I made the assumption that their basic coverage was what I needed to choose and accepted that. There was no explanation that this included a $28 per day surcharge for Loss Damage Waiver and premium roadside assistance at $8 per day, effectively doubling my daily rental fee.

Don't use Thrifty Car Rental. They are an absolute rip off. They charged me $1000 for a rental I kept 3 days!! They told me my bill was closed at $63, which is what I authorized for, then later charged my bank account over a thousand dollars causing me to go into the negative and possibly not be able to pay my rent. They are frauds and have no morals or values as a company...

Last weekend I had a Thrifty car (Hyundai Accent) and had a flat. There was no spare and no repair kit. I had to have the car towed and replace the flat tire. The car was not available for a time and I needed transportation. I called Thrifty and they said I would be reimbursed for the tire and prorated for the time the car was unavailable to me. So I got another rental. After the hassle of getting the Thrifty rental car back to the agency I was told that the repair would not be reimbursed and that I was required to pay the full amount of the rental even though the car was unavailable. Two big issues here: 1- not safe to have a car without a way to take care of a flat, 2- lack of integrity after promising to reimburse for the flat and pro-rate for the time the car was unavailable due to car being ill-equipped for a flat. I got stuck with expense for 2 car rentals and replacing a tire. To me this seems like a bad way to treat a customer.

I made the mistake of booking a rental by phone through Thrifty for Logan. I used my debit card and received an email confirmation. When I arrived at their counter I was informed they don't accept debit cards and they refused my rental. To make matters worse, they said the fine print of the booking allows them to keep the $100 they took from my card. When I tried to get the money back by calling the number given me, they put me on hold -- indefinitely. THESE PEOPLE ARE CROOKS. AVOID THEM AT ALL COST!

Rented a Thrifty car through a package deal using Travelocity.com. I've used Travelocity several times in the past but only for airfare. This was my first time using Thrifty. The Thrifty agent at Seattle-Tacoma airport 11/5/2016 tried to upsell me a larger vehicle which I didn't need. I refused. I also refused all add-ons. When I signed the agreement there was a charge for ~$110 which I thought was the weekly discount rate I got through Travelocity. Unfortunately, Travelocity didn't provide an invoice with separate charges so all I had was the total for airfare and car rental.

I prepaid for a compact car a few months before my trip thinking I was getting a military discount. Once at the airport the lines for rental cars were very long, so when I got to the counter things seemed rushed. I was told no compacts were available, and I was upgraded to a mid-size car. (Not realizing I was charged $15.00 more per day.) I was also charged with full insurance even though I mentioned I'm covered. ($28.49 more per day.) We tried to leave with the 1st car and the attendant said it needed an oil change and made us take it back. We took a 2nd car and got out of the garage and onto the highway before the RPM went in the red so I took it back. (While returning this car we saw another couple returning the 1st car.)

Booked on Expedia. It said I booked compact or larger. (They pick.) Price was reasonable so I went for it. Got to Thrifty Rental and they were going to give us such a small vehicle can't even fit us in. When I booked it said compact or larger but of course he would only give us the smallest one possible! He said we could upgrade which we had to even though it was still a small car. It costed $27 more a day (which he did not make clear) as our total was then looking at $312 additional for 10 days! I interpreted him as we just had to pay the difference between what we paid before and now. NOPE! He was not clear at all!!! PLUS he added an additional driver and I lamented to him how awesome this company is for giving an additional free driver for free!!! He didn't say anything. Just charged us and I even said to him how nice a company and that I would come to them for that added benefit! NOPE!!!

I reserved and prepaid an SUV to be picked up late at night on November 6, 2016, at the New Orleans airport. I had to walk about a half mile to get to the rental car building. I presented my reservation, my driver's license and my debit card with Visa logo, and indicated that the vehicle had already been paid for. I understood there would be an additional hold on my bank card and that a credit check would be performed. I explained that I do not use credit cards so no doubt my score would be very low. My PREPAID vehicle was declined on the basis of the credit check. I was stranded in the middle of the night with no rental car. Luckily, I walked two counters down and rented a car from Enterprise in about 10 minutes. After dealing with the medical situation that I was in town for, I called, as I had been instructed to do by the Thrifty counter agent, to acquire a refund of my prepaid amount, which was 132 and change dollars.

On October 28, 2016, around 9:00 a.m. Thrifty confirmation #**. Upon returning my rental car at the Orlando Airport, I forgot to take the key fob out of my pocket! When I got inside the airport, I realized that I forgot to leave the key. So, I went back out to the Thrifty office in the parking garage and gave my key fob to an employee, who took my name and car type. Then they charged me $250.00 for a lost key fob. I contacted Customer Service and explained what happened, and got no help. They said they would look into it! Now, I have not heard back from them and my credit card was charged an additional $250.00. I contacted my credit card company and will dispute this payment. I am thinking about contacting my attorney. Please advise. Thank you.

I rented a mid-size SUV from Boston Logan Airport for a week and my name was the only one listed as the driver. During the course of the week, I developed pneumonia. It would have been a hardship to return the car all the way to the airport then take public transportation back to my home 45 minutes away. I called Thrifty to ask if I could have a friend return the car instead. What ensued in the next two hours over the telephone was beyond what I could have imagined from a Customer Service Center.

I went online on October 12, 2016 to book a car with Thrifty. I put in the dates from October 15, 2016 2:30 pm to October 20, 2016 2:30 pm. When I booked the car it show two fees. One was a prepay to save the rental cost at the said amount. My deposit was $141.95 for a weekly rental rate. My charges for the week would be approx. $246.75 which included taxes and charges of $104.80. When I printed my reservation it stated $243.45 per week, $105.20 mandatory charges bringing the total to $248.65. 2nd time a different amount appeared. Only a few dollars different but still ok. Upon arrival at the airport I had to walk from the terminal to the rental building with a knee brace on after I had been wheelchair escorted from gate to gate my entire flight due to medical problems which caused me more pain.

On oct 26, 2016 I flew into dfw airport with my son and 1 yr. old grandchild. Stephanie was the one who helped us. She was the most kind and helpful person. I am truly thankful that she was there for me. She went above her duty to make sure me and my kids were taken care of. She deserves 5 stars.

The worst rental car company we have ever used. We filled the tank on our 2017 Kia Sedona the night prior to leaving (have gas receipts to verify) but Thrifty/Dollar wants to charge us $49.99 for using 5 gallons of gas to simply travel the 24.1 mile drive to the Orlando airport at $9.99 per gallon. One gallon maybe but 5 in a vehicle that gets 25 highway mpg. Also never once mentioned a "convenience fee" of $54 for picking it up at the airport... Seriously. Never a mention at drop off, during a quote. Their check in attendant looked the car over and told us to our face there would be no further charges. Complete scam. Steer clear and don't believe a thing they say. If the rates are cheaper, they make up for it in unscrupulous ways. Never again will we rent from Thrifty/Dollar.

I had prepaid voucher from Rentalcars.com UK. So I told the Thrifty staff member in Orlando airport specifically that I DID NOT want any extras. When signing agreement, I trusted Thrifty that what I was signing was free of extras. Returning to UK I discover they had charged me over £100 for premium roadside insurance. I have been renting cars in the States since the 1980's and this is the first time I have been deliberately ripped off. Never again will I use Thrifty and I believe they should be accountable by law for fraud.

I was also a victim of extra charges. I rented a car with points through my credit card. When I booked it I refused insurance and when we picked it up my husband refused the insurance. They asked my husband to sign the paperwork and gave him the keys. He assumed he was just signing what he had already purchased. We later got charged $300 ($28 a day for 11 days) for insurance. Apparently the paper he signed included extra insurance. When we called to inquire we were told we should have read the contract. We NEVER purchase insurance for rental car. We also feel ripped off, give those unacceptable sales tactics. I won't ever rent from Thrifty again.

I booked my airline tickets and a car rental through OneTravel. Upon arriving in Oklahoma city car rental center, I presented my car booking at the Thrifty counter. The girl at the counter said she can't rent us the already booked car because my card had debit on it. My card is a debit/credit. Now Thrifty's policy is that they can take a debit card pertaining they take a credit check. So basically I was left without having a car and a $281 rental fee turned out to cost me $776 from another car rental agency. This was not right. I felt all along that she DIDN'T want me to have the car. I suspect that they work for commission because the other agency charged $95 for a counter fee. I wrote to OneTravel to see if they stand behind their car rental agreement. Never responded back. I felt really scammed. I will NEVER AGAIN book with either.

I would not recommend anyone to do any business with Thrifty. Their employees are thefts. You tell them you do not want any of their insurance plans and they straight up tell you they are not applying any and they do. I was charged $221.00 by an employee who took it upon himself to apply the charge with a signature on file. A signature that I gave because I thought I had to take the car off their lot. When I called customer service which is only open from 8-5pm and 1 customer service employee who answers the phone told me she understood what happened but could not help me. I could not believe it. I called twice and got the same information a second time. The first time I called customer service she referred me to my credit card company to dispute the charges.

We had not been on vacation of any kind in two years. Arriving at Miami airport, we proceeded to Thrifty Car Rental location. We had reserved our car with Expedia. Great trip so far. The woman working the counter could not have been less helpful or less personable. Miami is moving to "pay by plate" easy pass system, and is removing cash tolls on some of the major roads. We were offered an upgrade to include a "pay by plate" pass. $10/day. We were driving to Deerfield beach 45 minutes north. If I am driving out of the city, do I really need to pay $100 to park the car at resort? The woman at the counter shrugged an unfriendly "I can't help you with that." "You will have to stay on all local roads, or be billed back $80 for every violation"

This place is fraudulent 100%! First I prepaid for gas on Expedia only to go pick up my rental and have them say they have no record of my insurance and the attendant would not look at my voucher or reservation so I have to pay almost double for my insurance which originally costed $70. (Expedia returned the money I paid to them.) While I was there I made sure I paid all the toll fees plus my dad lives there and was riding with me. I get a bill 5 months later saying I owe around 80 bucks in tolls...2 of the damn tolls are for.5 cents!

My husband and I flew out to Las Vegas, NV on Oct 1, 2016 till Oct 6, 2016. We rented an suv through Thrifty Car Rental at McCarran airport. We turned our suv in a day earlier than our return rental date because we decided to return home earlier. When we returned the suv we were told that we would not be credited for the one day not used and that we would be charged an extra fee for returning the suv early. We had visited several of the national parks and the suv had mud on it - we were also told that there would be an additional charge of $125.00 to have the suv detailed. This is such a ripoff after paying close to $1000.00 for rental and insurance. We were very dissatisfied with the way we were treated and the employees acted like this is just business as usual. The employees didn't care about customer satisfaction, really weren't concerned in making any adjustments and didn't care if we used Thrifty in the future or not.

When I went to rent a car on 9/24 in the AM, everything went smoothly. However, I was not pleased with when I went to sign the agreement that the agent asked me if I wanted to pay in advance for tolls. I told her that I would not be driving around much during my stay. She told me that it would be to my advantage as there were tolls about every 15 miles in and around Orlando. That concerned me as I felt that I could rake up lots of money in tolls, so I did as she suggested at paid over $50 for the toll pass.

I booked rental with Thrifty and arrived at the airport to check in on September 29 2016, about 11:00 am the customer service rep (using the word customer service lightly) the woman's name is NANCY. She was absolutely the rudest woman I ever came across with car rental Co. I stood in line waiting. It was brief because no lines. This Nancy was at the In with Dollar rental and Thrifty was exit to it. I heard "next" so I began to walk toward Thrifty and Thrifty rep says "she can help you". This Nancy actually rolled her eyes at the Thrifty rep toward me. I seen her. It was downhill from there. She is NOT an asset to Dollar rental or Thrifty. She was nasty, poor eye contact, rude, and kept trying to make me pay more for what I originally booked.

Being charged for 700 dollars for 5 days. Had car for 2 hours. Reoccurring charges from a month ago trip. How do I get them to stop?!

This is worst car rental company I've taken time to deal with. They changed the verbal agreement made. When they asked to rate them the rating I wasted my time to make was changed to excellent. The corporation definitely out of consideration and total history.

I prepaid for a rental on the 7th July 2016. I then take the voucher to the counter to the day of my booking which was the 4-10th Aug. I explain to THE AGENT AT THE COUNTER that I have a voucher and it instruct me to pay 79.00 at the counter. The lady came to be bothered to serve me. She didn't take or look at the paper. She just ask for my last name on the reservations. She then quote the 239.98 price on the reservation and ask me for my credit card (before pass the card to her I ask her if she was charging me the amount she had said), agent then said "again we need your card to put on file".

I rented car over Expedia and returned it. Forgot keys in the car, called Thrifty.com while still on the airport and could return back to rental place and was told "just mail it overnight, not a problem". Then seen few days later I was charged $200 for keys. This is where one of the worst customer experiences I had happened: Called again, now I was said "we charge for keys, this is number for location if you want to discuss further". That number doesn't even have voicemail! Gets better - I call again, this time customer service representative says "I can open a case". I ask "can I talk with someone who has authority to issue refund" and this is where really unacceptable behavior began. I was told "you can talk with me. If you don't like it you can travel to Raleigh, NC and talk with manager"! At that point I requested supervisor.

Brought vehicle back one day early. Attendant said the bill was reduced to show a refund. It was reduced, to $49.00 instead of the $51.99. We were charged. Also, we paid an extra fee for a second driver; that wasn't refunded. Finally, the customer rep, when I called the company, informed me that there's a $25 fee charged for bringing the vehicle back early! When I questioned this, she became irate, unprofessional and her voice went up! Why wasn't this mentioned?? It benefits them to get the car back and get it ready, and they penalize the customer!

Prebooked a car rental via Thrifty's website for our trip to Spain. When I picked up the car in Seville I was encouraged to take added insurance. I explained that I already had all the insurance I needed and didn't want any extra. The agent printed the contract and asked me to sign. I asked if she had removed all insurance and she said yes. Since the contract was in Spanish, I asked about the various line items on the contract and she explained that here was a charge for drop off at a different location (agreed to by me) and the cost for gas if I didn't return it with a full tank. I asked about one other line item and was told it was the pro-rated rate for the car, since I only needed it for 5 days instead of the full week.

Scammers of extra charges. I rented a car through Expedia and paid for it in full. When I picked it up the lady said nothing of extra charges or insurance or fees. She simply asked me to sign my paper and gave me the keys. I assumed I was just signing what I had already purchased. I later found a $105 charge on my visa. Apparently the paper she made me sign was for extra insurance and premium location fees. She never offered me insurance as I would have declined it. I feel ripped off, even if only $105. That is unacceptable sales tactics!

I rented a car from Thrifty at the Raleigh/Durham N.C. airport. Does anyone read the 20 page document? As I was leaving the airport I learned that the toll booths were unmanned. I kept close track of my tolls and attempted to pay them when I returned the car. I was told not to worry that I would be billed. I sure was. For the $6.00 in tolls, plus the $15.00 EACH administrative fee!!! My $30.00 car cost an additional $100.00. I was never offered a toll gadget, did not know the area or that I would need same. THRIFTY is a deceitful biller! Calling for a BOYCOTT on this company. DO NOT RENT.

I rented a car from the Thrifty website and prepaid in advance. I pre-paid $170 for 8 days use of an intermediate size car. We took the Detroit Metro airport shuttle to the Thrifty pick-up location where we stood in line behind 15 other people. The counter was shared with Dollar Car Rental and there were only 4 attendants, 2 were very slow. After waiting about 30 mins. we finally got waited on. We decided to upgrade to a full size car - she first quoted us a high per-day upcharge. When we expressed that was too high, she was able to lower it and we said OK. The receipt I got showed a total of $228 - and at the time I couldn't tell if that included my prepaid amount of $170. I found out later it did not - so we ended up paying a total of $400.

I had a trip to Denver, CO for 7 days from Aug. 17-23, 2016. The "online booking" total for renting a car with Thrifty was $352.44, with $254.14 being charged upfront & $98.30 payable at the counter. After the trip, I was charged, instead of the balance of $98.30, an additional payment of $426.83. This, together with the prepaid $254.14, I had a total of $680.97 for renting a Mazda 3, which was the cheapest available. Here's what the additional charge was about: 1. besides my own auto insurance, Additional Insurance for dents & scratches only - $28.49/day ($170.94); 2. Toll Charges - $12.49/day ($62.99); 3. Fuel Purchase - $39.71; 4. Concession Fee Recovery - $58.80; 5. Other Fees & Taxes - $105.99.

Thrifty is trying to charge me a $15 processing fee for an "electronic toll" I supposedly received near Seattle. It seems they have some lanes that are toll but not obvious. So, they billed Thrifty the $1. Thrifty never gave me the chance to pay the $1. Instead they wait until nearly one year later to tell me I owe them $16! I told them I would not pay. So they said they would put me on a "do not rent list" utilized by all agencies. I see this as extortion to the nth degree!

We rented a car thru Expedia 8/13 - 8/18/16 from Tampa airport. Original bill was $176.00. We ended up paying $380. Totally unscrupulous and unethical billing practices. We signed the contract and put it in the glove compartment. At the counter, we were asked about refilling the tank, we said we would. We were asked about toll roads and we said we didn't know, end of discussion. We did have tolls for $3.75 which we paid at the booth. We later get a bill for $48.75 for tolls plus $45 in administration fees because we did not get receipts. No one told us we needed them. Because we decided to let Thrifty refill the gas, they charged us 9.99 a gallon, to the tune of $161.76. THE girl at the counter told us $1.86 a gallon. Apparently, that is not what the contract said. I can't believe they can do this, so Beware, NEVER AGAIN!

I tried to rent a car through Thrifty in Surrey, BC and was going to return it to the Calgary International Airport. I had been warned that there might be drop off fees so I phoned Thrifty and got a nice gentleman from a call centre in the US (I think - know it was not Canada) and he said there was no drop off fee. I then went to the Priceline Site which I had told him I was booking from and continued to complete my request. Not noticing that the time was 12 pm for pick up and return and I wanted 8:30 am. I tried to change it and it would not let me. It said it would send a confirmation to my email so I looked for it and found that I could phone a number to get it amended.

Their customer service is awful. Was misquoted rates twice by phone and was charged double upon returning rental.

I rented a car from Toronto airport on 9 of August 16 and I paid the amount cash in full and confirmed with Thrifty guy that there is no more payment needed. 2 weeks later I got my bank showing charge of the same amount to my visa card. When I returned the car the guy who received the car informed me that payment is due for payment and I surprised and went to the counter where I found the same ** guy on the counter I inquired about the payment and he told me with cool smiley face, "Don't worry payment is made." The Thrifty counter guy took my cash for himself and charge my visa card. This is apparently a fraud and I surprised how such big company with international presence do such thing. Whom to trust then.

Cheated at the counter. I have rented numerous cars in various cities but the Thrifty Car Rental in Cambridge Massachusetts has to be the worst. I was offered a device to prepay tolls. I said I wanted it, thought I had it, it was installed in my car, I pulled the handle to turn it "on" and later received a bill for $59. When I called the office the clerk was extremely rude to me on the phone and treated me like an idiot. I will not use this company in any city and recommend no one else seeking a car rental would either. In addition, when I purchased the add on, I was told I would save money as there were a number of tolls between Boston and Montreal... There was ONE.

Never rent a car from Thrifty. I bought package deal with my plane ticket 200$ for 5 days. We have to wait in line for 1 hour. Then they charge me extra 200$. I gave them back full tank but they still charge me. Their customer service very bad. Please don't ever go there. I always get from Hertz before. They are best. Bad experience.

Terrible Company. When our flight was cancelled due to weather they charged us $298 dollars for one extra day. Because of their confusing receipt system, we did not even know until months later when it showed on our credit card bill. ** company - very underhanded. Avoid this company.

I reserved my car online through Travelocity for $201.00 for the week. I also bought the rental Insurance from Travelocity which I always do and never had a problem. When I picked up my rental car Thrifty would not let me take the car unless I paid another $282.00 for their car insurance. My weekly rental fees went from $201.00 to $483.00 for the week. Travelocity made it right because they refunded the insurance fees that I paid them which were $70.00. Thrifty said that Travelocity insurance is no good it Texas. I don't believe they would have sold me insurance that is not valid in another state. Thrifty also charged me $30.00 to process a $2.90 toll fee that I accidentally incurred not familiar with the toll roads in Texas. I will never use Thrifty again!! What a poor way to operate a business.

Thrifty made a wrong situation right and corrected the invoice.

After pre-paying for a car rental that was put under the wrong name, the only available resolution was to add me as a driver. The prepaid cost including "all taxes and fees" was ~$190. The fee for adding a driver $13 per day. For the week that was $91. Plus taxes that was $136. However! As we added the driver at the airport, they then added a $54. Airport service fee. Original Total $190. With additional driver $380. Extortion. We decided not to pay.

I was charged a cleaning fee of $100 when I returned the car because there was a little bit of hair on the floor of the backseat. I took pictures (because it looked clean to me) and filed a complaint. They simply declined any refund because they said the facility told me about the fee. They had no interest in hearing the details. I felt totally dissed and ripped off.

I will NEVER rent from Thrifty again. Beware of cheap prices. I rented a car that was supposed to cost me $54.00 and it ended up costing me $127 because of their unethical business practices!!!

My family and I are very disappointed with Thrifty and its service. The experience we had in Guatemala felt as if their staff was looking for any opportunity to make us pay as much as possible. First one was the insurance we bought through Travelocity for the car was pointless as at the time we arrived to Guatemala we were told that we had to get a mandatory insurance through Thrifty that would cost almost 3 times more than we had originally paid, increasing the price of the rental by at least $200. Travelocity did an awesome job of refunding the original amount we paid to them.

It all seemed well and clean... Until 1 day after returning the car. The return inspection was fine, got the final receipt with $0 due; next day however, I got this: "Good day Mr. **. Upon further inspection on the vehicle you rented there was damage found on the passenger rear door a dent. You do have full coverage on your rental and, we will be investigating this. However could you please follow the link and complete the damage report and send it back to us via this email or fax. 902-873-2274 (Please note: Do not use fax number on report.) https://images.hertz.com/pdfs/VIR20150630.pdf. Why do they needed to ruin a recently good experience?

I was sold a false product by Thrifty Dollar's Blue Chip representative in person at the LAX Thrifty location. I was then double charged for this false product which froze my bank account, prohibiting me from using my funds. I was told I had a car to drive from LAX to Rapid City SD for 6 days for a total of $1051, then it was changed to $1062. I was told to drop the car off at Rapid City Airport. When I arrived at Rapid City to drop the car off 2 hours early, a Hertz representative told me I needed to drop it off on the other side of the state, another 6 hour drive. Hertz-Thrifty-Dollar's Central Office in Philippines kept hanging up on me and was told it was my fault for not catching Thrifty's mistake.

Most disappointing experience at all time with this car rental company!!! After getting off the plane, we decided to go and have some food before picking up the car, and guess what? We were told we are too late to pick it up and so our car is sold out to someone else! And now we can either wait for half a day for someone to may or may not return our type of car, or we must pay more to rent a more expensive car! Are you ** kidding me??? So this company does not only make profits by renting the car we have already paid for to someone else, but also makes profits by making us to pay 100 EURO extra to rent an unnecessarily more expensive car!! How smart is that! SO if you CAN NOT guarantee that your flight will be ON TIME, or you won't have any situation to delay your pick up, DO NOT USE THIS COMPANY!

Booked car rental as part of Hotwire vacation package. Got to Thrifty pick up at airport and the woman gave me my total (after she tried to upsell me on everything as they do) and I replied that my reservation was paid for through Hotwire. She glanced at her computer and said "No, the reservation has not been paid for." Instead of arguing with her I wanted to get out of there and decided I would call Hotwire and straighten it out later. I trusted what the Thrifty car rental rep was telling me was true. THIS IS WHERE I FAILED.

Prepaid for the "they choose the car" deal. Money taken out of my account and denied a vehicle when I arrived at the counter. When calling customer service no one would listen to my complaint. Had to get very irate (out of my character) and demand to speak with a supervisor who was still unhelpful. I will NEVER EVER rent from Thrifty nor the 3rd Party CarTrawler (too much of a hassle and very stressful). Would NOT recommend not even to my worst enemy!!!

My wife rented a car online through Thrifty Rent A Car. Since their 3rd party billing company, CarTrawler, is based outside the US our credit card company declined the charge. We received an email from Thrifty saying we had 24 hours to make a payment or our reservation would be cancelled. Our reservation was cancelled in less than 5 hours. I called Thrifty a couple hours later to reinstate the reservation and they said I needed to call another number but I was not told I would be calling a different company. After going back and forth with CarTrawler, I got my reservation reinstated. However, they did not say the reservation would be held by a different company. I also verified that it would be for the same amount and the same economy class car.

I rent an online car with a price, page and then in the office of airport West Palm Beach Florida, I was loaded with 75 percent more. According to them safe, lost, or absurd things that I had to pay that. I never happened to me before, ahh, and office phone is out of service!!!

I prepaid for car hire with my Ryanair flight many weeks prior to arriving at the airport. There was a long queue of people at the desk and an argument had broken out at the front of the queue which upon investigation was over the last car! This did not bode well. There were several Hertz/Thrifty staff around so I pulled one to the side and asked him if there were any cars and he said 'NO'. He also told me and a group of other renters that there were no cars available, but we could rent a similar vehicle from one of the other companies in the car hire hall and Hertz/Thrifty would refund the money when presented with the receipt upon return of the car. I did not feel confident about this so asked him twice more to clarify, but he assured me that we would get refunded. He took away my paperwork, stamped it with a Hertz stamp, signed it and wrote 'no cars'.

I booked a car using the Thrifty Car Rental website. I prepaid the booking for a lower rate, but was unaware this meant a third party would be processing the payment. The flight was cancelled and the process to get a refund was nuts. Thrifty was no help, agents said the confirmation number was invalid. I was transferred multiple times. All to overseas locations. I used the "managed booking" format and never received confirmation of refund process or even acknowledgement of receipt of my request. Will never use Thrifty again... or prepay any car.

Shortly after picking up my rental car from the Thrifty rental location close to me, I began to hear a noise. I ignored the noise at first thinking the roads were just not very good. After driving a few more miles I noticed in my side mirror that the bumper had been flapping in the wind. I pulled over to check it out and call thrifty. The agent I spoke was very nice but had a horrible suggestion that I could just keep the car and use it even though the current state was not desirable.

In January of 2016 I rented a car at the Miami airport because my car was undergoing repairs. I choose Thrifty because they advertised a $9.00/ day rate. The women at the counter was confused about my reservation and had trouble with the computer. She was also wearing the shirt of a competitive car rental company. After 3 or 4 days I decided to extend the rental period so I called the number provided and told them I wanted an additional 4 days. I asked what the rate would be and they told me it would remain the original rate of $9.00/ day. I extended the time a few days later by phone and again I was told I would be given the rate that I currently had.

We rented a Ford Galaxy on May 23rd. Two days later while driving on highway late at night, the front tire blew up almost causing me to lose control of vehicle. We tried to change tire but we could not remove tire from underneath trunk. We called Roadside Assistance who had same problem. They had to tow our car with 6 family members to their garage where it took them over one hour to change tire. They also said there could be more damage than tire to car and recommended not to drive very far. Also said the take car to a garage.

I rent a Nissan and got Toyota Yaris. No cruise, not able to adjust the mirrors from driver: Somebody has to do it for you. Not able to open trunk from driver seat. You have to get out, turn in the key and then open the trunk. I do not remember how many years ago we had the car without such simple devices. More than that I was charged extra almost $40 for some fee that was never mentioned, before I paid for rent online. And rent was very high for such car. It does not worse it. It was appeared that I paid $4 for every mile I drove. It is much more expensive than if I took a Taxi. DO NOT EVEN THINK TO HAVE DEAL WITH THRIFTY Car Rental.

I booked a compact car for pick up at Houston Airport. I got a tiny car with no trunk space to keep two suitcases. When asked for a car with trunk space, I got a Corolla, but for an additional charge, which was more than the original rental price. I don't want anyone else to have this experience. Beware of Thrifty's Wild Car promotions.

The van was ok, but buried in the renters agreement was a $15 per toll charge for using Florida toll roads. That's $60 in addition to the measly $5.64 in tolls I owed. The $15 is an administrative fee. This is not a good way to retain customers. I choose to work with companies I can trust. Thrifty is not one of them. It's a shame, because until I got the bill in the mail, I would have recommended them.

The phone staff are extremely unprofessional. This is going to sound extremely racist but just read it for what it is that there are a bunch of Filipinos that barely speak English answering the phones and giving the wrong information out as when I get to the front counter I'm confronted by more Filipinos who barely speak English and tell me completely opposite of what I was told on the phone. When I scheduled the car to be picked up the man on the phone said the deposit was only going to be the amount of my rental which was $99.50 so I deposited $99.50 extra to allow for the deposit on my card. When I got to the rental car Merlyn told me that my deposit was going to be $300. To quote her when asked why, she said "I don't know it's because you use the MasterCard and not a Visa." This almost caused my travels to be cancelled. What if I didn't have the $300 for a deposit?

I researched which car companies I could rent from with a Debit card at the Philadelphia airport. Thrifty indicated that you needed a credit card or you could use a debit card if you are a Thrifty Blue Chip member. According to their general policy (first accessed 6/13/16 and quoted on 6/21/16) "Debit cards are not accepted at the outset of a rental to qualify for rentals in the New York Metropolitan Tri-State Area and the areas of Hartford, CT, Philadelphia, PA, Boston, MA, Detroit, MI, and select locations in the Baltimore, MD area unless You are a Thrifty Blue Chip member using a debit card in Your Thrifty Blue Chip profile." So I set up a profile and rented the car selecting a prepaid option (originally I opted for a specific car but the website signed me up for a wild card option instead). The prepaid option was processed by Cartrawler.com even though everything makes it appear as though it is via Thrifty.

The worst company I have ever dealt with. Everything seemed fine to start with. The clerk went through the rental, we pre authorize a card as apparently this is standard and all will be released when we return and we went to collect the car. We were lucky as we had picked the midsize SUV range and all apart from one were cheapo Jeeps. We got that and went on our merry way. We drove through the fast pass toll roads without a care as we were told we settled the bill at the end. No worries about a car fault as our rental included roadside assistance.

I could give them a lower rating I would. I totally detest the idea of doing business with Thrifty Car Rental ever again. I would tell any and everyone I know to not rent from Thrifty Car Rental. They are the rudest people I have ever had to deal with. I reserved a car for a trip and every time I called I had to speak with someone whose native language wasn't English. That within itself was a problem - not because their native language wasn't English, but because it was so difficult to understand them. They talk fast with no regard to the fact that they have this thick accent and everyone is not accustomed to listening to them talk with their accent over the phone. They become irritated when you ask them to repeat themselves, instead of just speaking slowly and clearly, making sure to articulate their words from the beginning.

This was a horrible experience. It first took me over an hour to get my car and I had reservations. They only had one person at the desk. Got my car finally. Enjoyed my travels and returned my car, flew home, and then I noticed a $800 charge on my credit card!!! I called and they said I had damaged the car, when I walked around with the rental guy checking the car for damages and he never mentioned anything! I called and they refused a refund and I have put in multiple complaints to the company and have receive no response. NEVER RENT FROM THRIFTY.

I reserved a car online for some employees for a job out of town. When I reserved the car I declined all protection plans. I called the 1-800 number because the agent pushed my employee to purchase the protection plan. Our fleet insurance covers them for work related travel in any vehicle. Thrifty charged my employee $900 to his personal account. The "agent" I spoke with was very unhelpful. I asked to talk to a manager who did nothing for me then hung up on me when I told her she had done nothing for me. Horrible customer service, and shady practices. I will NEVER rent from Thrifty again, and you shouldn't either.

Think twice before booking through Auto Europe! Made a booking for Amsterdam Schiphol with my debit credit card. Never ever had problems with the card all over the world. The rude lady at the Hertz/Thrifty counter refused my card and did not even offer alternatives. She did not even accept a cash deposit. She said I could claim my money back and I did not get my money back. So no car and they kept my money. Never ever again!!! Rather spend more money for more professional companies!!!

I rented a car from Thrifty at the Hilton Head airport. When I picked the car up I was charged a $200 deposit because I was using a debit card instead of a credit card... news flash, not everyone has nor wants a credit card! I was told I would get this back when I returned the car. I needed to get 2 extensions for the car. The first I did over the phone and the second I had to do at the airport. At no time was I told I wouldn't get my $200 deposit back nor was I told the car needed to be returned with a full tank of gas. This would have been great info to share either when I picked up the car or during the second extension. This was my first experience using a rental car from Thrifty but it will most definitely be my last. I'll never recommend them to anyone.

I booked through Hotwire and got what I thought was a very competitive rate for a rental. I actually called almost a month before trip to confirm everything and I spoke with a rep in regard to transportation from airport to rental vehicle location. I was assured that someone would be available to take me to rental. That was the first lie. 2 or 3 days before trip I wanted to confirm and try to make reservation to be picked up and taken to rental location and I was told that because this same company has location at the airport I was not eligible to be picked up by the shuttle. I asked if my rental location could just be changed to airport and they informed me that it could be, would not be able to honor the same price as they have a different inventory so changing the location would cost me an extra $200. I arranged for my own transportation to and from original rental location.

We had a terrible experience with this company! We rented a car from Thrifty in March of 2016. After arriving on a late flight into Tampa we walked to the Thrifty ticket counter. Thrifty and Dollar Rental apparently have merged, because both ticket counters were taking customers. The line seemed short, maybe four people in front of us, but the three customer service reps seemed to be having difficulties. By the time we got to the head of the line we had waited over a half an hour. One of the reps told us someone would be with us shortly and promptly left. By this point there were other people in line in back of us. I worked retail for many years and never would I leave when there were customers still waiting to be helped.

Just return BMW x 5 to Heathrow Thrifty. At beginning of rental, refuse me for any insurance cover. Charge me for 2000 pounds straight ahead as deposit. At return, find a scuff at alloy. Charge me 85 pounds. Find a 10 cm tire cut for front tire of R20. Charge me 600 pounds.

After I arrived to the airport in the Dominican Republic on a Saturday morning at 3:30 am, I found out that the SUV that I rented was gone and that the rental company did not have any SUV available at that time. While I am getting ready to argue with the irresponsible employee who did not reserved my rental even though I checked in the day before, an employee from Thrifty approached me with a pleasant smile and a pleasant attitude and offer to help me.

We reserved a car with Thrifty for 3 days in Puerto Rico at San Juan airport. The price of the car was $21 a day. However at reservation we already had to pay $98 total including taxes and fees. These were already cost that were obligatory. But then we arrived at the desk to collect our car and we had to pay a whopping $33/day for forced and obligatory insurance bringing our bill to a preposterous $200 for 3 days. I have never rented a economy car for that much money!!! Furthermore the service was very fresh and unkind.

I rented a 7-passenger vehicle through a third party, but they didn't have a car that size available when we arrived. They eventually got one from Hertz. But we waited over an hour and in the meantime, they tried giving us smaller vehicles--we already paid for the larger one. Also, I bought this online and paid for it, but Detroit airport had to have a major credit card for a deposit. I don't carry one. I would have lost my reservation, but fortunately was traveling with my parents and could use his card. The car my dad rented had a jacked up wiper and we drove through the hardest rain I've ever seen. They will stick it to you with filling up with gas. $10/gal if they do it. What a rip-off. Renter Beware!!!

My husband I rented a car from Thrifty, of which we are a blue chip member. On route to our destination, we had to pass thru a toll station. We pulled up to the cash booth, to only realize it had to be exact change, so we backed up and went to the next booth. With a lady in attendance, we paid the $1.50 and continued on. We did not go thru any more tolls on the trip. When we arrived back home a letter from Thrifty was delivered. It stated we didn't pay the $1.50, with $15.00 admin fee. I immediately called to straighten this all out.

This company needs to close! There should be an agency that monitors all these complaints and penalize these companies that are substandard. I made a rental car reservation online a few days ahead. When I got to the airport rental car kiosk, I was told that there's no more available cars and I was told to wait 20 minutes or so to find out if they will have a car by then. I was so furious. I told the lady at the counter that how this stupid thing could happen. She said it happens all the time so it's not a big deal for her. She said "I'm sorry but you can cancel your reservation if you want." I checked the other rental companies but they have no availability for other customers but the ones that made reservation.

So I'm sitting at the airport in Little Rock, AR with some time to kill. The experience with Thrifty still fresh on my mind. Started with pickup, rude ** lady treated me like garbage. She complained that she was tired and didn't get a chance to eat. She was like 300 pounds so, I don't want to hear it. She was upset that she had 3 people in her line and every time she tried to eat, another customer would show up. I was nothing more than a burden on her. She gives me the paperwork and tells me I have to pay an additional $25.62 in fees. I booked through Hotwire and paid the ENTIRE balance in full but she said it was airport fees. Whatever. So I get to the car. I laughed when I saw it. I don't remember the model but it was that tiny Chevy that looks like half a car. It was filthy! Stained seats and dirty napkins. It was obvious someone smoked in it but I was in a hurry and after seeing no major dents or scratches I took it.

My wife and I rented a car from Thrifty at Atlanta airport last week. It was a six day rental. We were going to drive to Nashville to visit friends after finishing up a business meeting I had in Atlanta. Our flight arrived into Atlanta late. When we got to the car rental station, the counter was closed. There was a number on the counter which I called. No one answered. After asking agents from other rental companies, we were informed that we had to go back into the airport and do a whole circle to find another Thrifty counter that was opened. Let's just say the process of finding this "other" Thrifty counter was not easy.

I rented a car from Thrifty for my family's vacation. Our flight information changed, so I decided I should call Thrifty and inform them. I spoke with Vangi at 312-843-5786 (LOCATED IN THE PHILIPPINES), she adjusted my pickup time and informed me it would be an addition $110 for the day. I asked why and she said "You are renting for another day (2-hour discrepancy)", we agreed to disagree. I said, "Fine, cancel my order and I will take my business elsewhere". She cancelled my order and said "You will receive your money back in a few weeks"??? I asked her why would she cancel an order and then tell me my $$$ would not be returned for several weeks - she had no answer.

A long complaint about a horrible company: Ordered a 7 passenger vehicle online through Expedia to be picked up in South Beach on morning of April 24. Arrived April 24 and the location had no 7 passenger vehicles at the site. They were extremely rude and the best they could offer was to give us a 4 passenger car to go exchange at the Miami Airport. Drove from South Beach to Miami Airport to exchange the car for a van. Drove the van from Miami Airport to Orlando for a work conference. Filled the car up with gas close to the drop-off location. Went to drop the car off at the Doubletree Hotel Thrifty Car Rental location in Orlando. We parked the car and went to drop off the keys at the Thrifty desk in the hotel. We waited for 15 minutes (during business hours - from about 5:15 to 5:30 while closing time was not until 6:00).

I had called Thrifty Car Rental to book a car and asked for loss damage waiver price. The lady told me it was 14.95$. I checked the website and there the price was coming as 26.95$. When I called again for the difference, she told me that it was because of the localized quote and I will be charged 14.95. I confirmed the quote and next day when I went to take the car, another lady told me that it was 26$ for insurance. I asked for the difference and there she told me that 14.95 covers only the first 500 of loss. I was stunned since I had relied so much on Thrifty that I had not booked any other car.

My issue started before I even left for vacation. I called to confirm reservation of a rental car, as I booked a package of car, flight, and hotel for a stay in Texas. I asked the woman what my charges included, she said she couldn't help me with that because I purchased the rental through another company. She said "Well we do charge you the amount of the rental plus 15%" and I said "Ok I'll call Travelocity to see what my bill was to calculate the charges to be billed at the time of pick up". I was told by Travelocity I had the economy car for the 5 days for $41.04. Ok so I called Thrifty back just to confirm that 41.04 was all I would be charged + the 15%. The lady who I talked to this time said she couldn't tell me amount because a 3rd party booked the rental but confirmed that it is are rental price plus 15%...

Rented a small car for a few days. When I arrived in the evening for day 1 the girl at the counter pushed a new truck on me that I did not want. She said that was what they had and there would be no extra charge. I drive 2 miles and get stranded. They would not come help me and I had to use my AAA. Then they switch the car out and tell me I owed them for a tire plug. They check me out and I see a huge 278.00 fee on my credit card. I was not told anything about it and they told they would take off the charge if I signed a form that said I owed them 25.00 for a tire plug. The form was in small print that you are initialing different boxes that if the tire is more you will owe more. They told me nothing about needing a new tire and have no evidence that they got a new tire.

I returned the rental car to the Wilmington, NC location during hours on April 3rd and everything checked out, there was no damage and the gas tank was full. Yesterday, I received a letter from a debt collector claiming that I owe nearly $300 for a damaged windshield. The claim for this damage was dated April 11th, eight days after I returned the car. Thrifty is trying to get me to pay for the damages that happened while the car was in their possession because I did not purchase any additional insurance on the car.

I rented a car on my Visa at the airport but declined their insurance as my credit card covered that. They gave me a car where there was only a 1/4 tank of gas. They failed to mention that all gas stations between there and my first destination were closed at that time of night. It was only by God's grace that I arrived at my first destination on fumes.

I made a reservation for pick up at Tampa airport. I arrived to find Thrifty counter closed; "no agents available!" I had to rent from another car company by walking up to their counter cold. In what universe is this acceptable?

Through Expedia we rented a Mid-size car at Phoenix Airport. Upon arrival, the agent recommended a Full-size vehicle because of steep inclines to the Grand Canyon; this increased the cost $80. Luckily we requested an owner's manual because the low tire warning light was on when we left our destination and we had no idea what that icon meant. Upon return of the car at the Phoenix Airport, we found $99.83 additional fees charged which we were never told about (concession fee recovery, $6/day facility charge). Even after we stated we would NEVER use Thrifty again, the agent didn't acknowledge our displeasure of the cost being $234.50, instead of the $135.67 (plus an $80 upgrade we aren't sure was really necessary) on our rental confirmation.

Car was not ready when scheduled. It took 2 hours to have a car available. I was trying to get to my sick grandmother and was tired and ready to get on my way to my hometown 3 hours away. They rushed me through the paperwork and circled the very hidden actual cost when I wasn't looking and put all the paperwork inside an envelope. When I asked for the total insurance cost, I was advised it would only be $38 but was never advised it was a daily charge. Had I not been tired, angry for the delay and desperate to be on my way, I would had looked at every sentence of the paperwork, instead I trusted them and paid for it at the end. I paid less than $30 for the vehicle rental and paid over $300 in insurance add on. Never again will I use them!

I rented a car for $211 over the phone. When I was done it cost me over $500. When I picked up the car in Orlando FL, the guy at the counter informed me that I HAD to purchase the additional insurance at $13+ per day (state law). Then he stated that if I did not pay an additional $52+ for the pre-paid toll pass that it will cost me almost $100 in the end, based on where I was traveling. Truth of the matter is, I spoke with a lawyer in my hometown since then. Both NY and FL are no fault states so I did not need the additional rider at over $98 for the week. Also, I only went through 2 tolls, leaving the airport area, and never went through another toll based on my travel. I paid $52 for a few $1 tolls.

Lame front desk reps. Then they just send you out into their parking lot where I joined more than 20 people waiting for their cars. No one from the company anywhere in sight. Turns out there was one working. None of the cars were ready. They had to wash each car before they brought them to the line of people waiting. Will never rent from them again. Unless you have plenty of time to waste use another company.

I had a free rental from AutoNation while I was having my car worked on. When I arrived they gave me a Fiat500 which is a small car. I drove it to my job and back to the Rent-A-Car place which was about 20 miles. They said I used 2 gallons of gas and were going to charge me like $12 - a Fiats gets 45 miles to the gallon. I said I only drove to no more than 20 miles. The agent was rude and accuse me of lying. I asked him about the mileage on the car. He did not respond. Horrible horrible service. I end up walking to the dealer.

On March 30th I rented a car from Thrifty Car Rental Company at Bush international airport Houston. The car was returned at the same location on April 3rd, 2016 at 11:18 am. I left my camera bag, with all its contents, in the back seat of the rental car. Within 20 minutes my wife returned to the Thrifty car rental counter and asked for the camera bag. Camera bag had been stolen by Thrifty staff and was never located.

Horrible experience with Thrifty... Vacation turned into a nightmare due to incompetence... Rent a car for 7 days and received a harassing phone call every day stating we never returned the car... This began after day two! Our contract stated 7 days... After each phone call, we were told we were correct... well duh!! We knew we were! Unnecessary aggravation and stress! Don't rent from Thrifty!