Thrifty Car Rental Reviews

One agent working. One woman getting car at counter one ahead of me. 25 min. later finally at counter. Very slow checking in. Left counter. Went to airport lot to get car (end of lot). Car had a chip in window, small dent scratch, and some kind of goop on hood. No one in lot. Hiked back to counter where there was now a long line. Grabbed a man that had just been doing paperwork, not helping customers filled out form so I wouldn't be charged for these damages. So over 1 hour to get car.

Pick up location LAX, picked up car with pre-existing damage (lower front bumper)! OK, no problem I'm thinking this has been recorded already and went about my business for a week. When I brought the car back, the check in guy says the lower bumper is damaged and said "yes it was already there" and he says "ok just write on this form my comment" which was (Pre-existing damage) and signed the form and went to the airport.

I rented a car through Expedia. It was a reasonable price. I had the option to pay when I arrived at my destination. First the person at the counter at the Phoenix airport kept getting phone calls while he was helping me and kept telling the person on the phone "I have enough beer." He encouraged me to upgrade to a car with more power. I rented a mid-size car on Expedia and he talked me into a car with more power. He stated it was only seventy five dollars more and that I would need it for my trip to Prescott. I did not get any extra options except an extra driver. He told me the total was two hundred and eighty two dollars and had me initial a few places on the receipt. He also told me with the upgrade I would not have to pay to fill up the tank on return of the car.

On Saturday June 6, 2015 I had a reservation to pick up a car at the Killeen, TX airport with thrifty car rental. The pick up time was at 9 am. Since I work for an airline, we fly on stand by status. I contact the Thrifty office about the time I will be arriving at Killeen, TX (GRK). The office inform me that I will have until 6 pm. When I got to Killeen, TX at 4 pm they told me that my reservation was canceled. Nobody from the office inform them and they don't have cars available. I end paying for taxi since they won't even help to get another from the cars people were returning. BAD SERVICES.

HORRIBLE EXPERIENCE!!! My booking confirmation number is ** for June 6th 2015. I got a call on June 6th 2015 from the branch saying that they don't have a vehicle available for me. I booked the hotel and tickets for the venture which are non refundable after getting the confirmation for the car. How can they confirm a reservation if they don't have a vehicle available. Now, I am stuck coz of their overbooking or non availability and will be losing a lot of money. It is a big let off and an embarrassing situation for me in front of my friends and family who are supposed to accompany me tomorrow. I called the customer service department and was kept on hold for 1 hour by 5 reps and in the end they all said "they can't help." They call it a Customer Service Dept... Seriously!!! I am in a fix now as there is no other vehicle available as we are in a group of 6. Don't know where to get the help from. SHAME THRIFTY.

I rented a vehicle and was not informed that I would be charged a $15 service fee each time I used a toll road. I received a bill for 78.36, 3.36 of tools and $75 service charges. I was not informed that turning down a SunPass would result in these excessive charges for a toll. This is not clearly explained by the desk agent. Very deceptive way to overcharge customers. This should be illegal.

We rented a car from Thrifty in NYC for a month to travel around the east coast of America. The car we had needed to be swapped out halfway through the journey due to maintenance issues (slow tire leak, oil change issue, no window screen washing water). On our return to New Zealand we received a very large bill for toll charges that we had apparently incurred while we had the car. However, the tolls that were detailed on the bill were for dates and times that we were in completely different states (we had proof of this as well). We also had a GPS that we used that ensured we didn't travel on any toll roads.

Arrived at Las Vegas McCarren airport car rental terminal at the time planned on our online reservation made directly with Thrifty. We waited 50 minutes to be seen by an agent who found our reservation and the dollar amount was different than my confirmation amount. She had to type in the entire transaction which took another 15 minutes. We went to the pickup area and had to get in another line with easily 50 plus people ahead of us. We waited another 40 minutes to learn that they were out of cars and no one could tell us when they were expecting cars to arrive. At that point there were still 20 or so people ahead of us so we left and went to another agency. Customer service is not even a concept for this organization. Do not waste your time.

If I could give this place negative reviews, I would! I was traveling with my girlfriend to Chicago for a few days, and we parked her car with Thrifty. The night we arrived (last week), we put our luggage in the car and left. When we arrived home, we noticed a dent with scratches on the front right fender. The entire car is covered in thick dust, but the scratch has no dust on it; i.e., it is "fresh".

Did a prepaid auto rental on the Thrifty website for Orlando Location. Prepaid rental agreement stated that I had a Nissan Altima Coupe which was listed in as a Standard Size rental car. These terms were stated in clear language on my rental agreement. When I checked in at the rental desk, they would not provide me with a Nissan Altima Coupe as stated on the prepaid rental agreement. The agent said that I would need to pay a 40 dollar upgrade to full size to get that car. He didn't care what my agreement stated in black and white. He also stated that my luggage would absolutely not fit in a standard size care.

OMG I tried to rent a car online with Thrifty Rental. That went fine but when I tried to talk to an agent because there was a mistake with the credit card, I was transferred 3 times. My 1st was put into an automated machine, the 2nd transferred again to their Automation and a 3rd was transferred to possibly a person but got a busy signal???? I give up. Time to find another Car Rental company.

We rented at Tampa Airport on April 18th and waited an hour and a half just to get to the counter..... Then the cars were not ready so had to wait another 20 mins. We went up to get our Midsize Car, which was a Mazda 3 and when we went to the lot it was a Mazda 2. We went back to the counter and the lady tried to tell me a Mazda 2 and 3 were the same. I explained we paid for a midsize car, and that is clearly not midsize. She then tried to give us another compact car.....

I am extremely displeased with the service that I received at the Thrifty location at the Kansas City International Airport from Thursday, May 21 through Tuesday, May 26. Merely 20 miles after I left the airport, the check engine light of the car turned on, but then immediately turned off. I was slightly concerned, but as my trip was time sensitive, I continued my trip to the Lake of the Ozarks, MO. On Friday, the oil light in the car came on, and I then proceeded to take it to an O'Reilly Auto Parts store, where an assistant there informed me that there was no oil in the car. NO OIL! The person who helped me at O'Reilly was baffled. I purchased oil on my own dime to put in the car so that I would be able to safely return back to Kansas City.

A ridiculous amount of hidden fees and fine print, a misleading website in many ways. A huge disappointment to me, but I'm glad I found out before I actually was fool enough to rent something from them.

Watch out, don't do business with them!!!! First they tried to give us a smaller car than what we had purchased on line. Then, the car they gave us had cockroaches in it and they did nothing about it. Then we ended up with $15 toll fines for mystery tolls (no signs or toll booths) that we weren't warned about. It's their way to accept their daily toll coverage service. If you don't accept it you end up with these mystery tolls for $0.68 but because you didn't pay it they fine you upwards of $15 for each one.

In December 2014 vacationed in Nevada. Picked up Thrifty Rental drove it 23 miles from airport to my destination and it broke down. Called roadside assistance and after some back and forth they deemed it faulty and picked it up. They said I did not have to be present when they picked it up and I could continue with my vacation plans (I declined a replacement car because I was frustrated-made other arrangements). They called to confirm that the car was in the service's possession and I was all set.

We rented a car from Thrifty in Los Angeles. It was 50 mins before the shuttle came. Every other shuttle came around many times before ours came. Once at the rental car company, the clerk kept trying to sell us extra insurance that we did not need. Then we are told to go pick out the car. There was no one to tell us which cars we could take. It was like self serve out on the lot. Customers were trying to help other customers. Then we returned our car, 3 hours early. This time the shuttle was prompt taking us back to the airport. I noticed my credit card was charged more than my receipt. I called and they said I returned the car a day late. I flew out and wasn't even there anymore. They claimed they had no copy of my receipt. So I had to scan and email my receipt. So they did credit my card.

On my last trip to Morocco (End of February 2015) I had a very unpleasant experience with Thrifty cars in Casablanca. By arrival I was surprised as I stood waiting for a while at a closed office. After a while I found out that all the papers and the finalizing of the rent had to be arranged in a car with an employee of Thrifty; it seems too expensive to rent an office in the airport.

I rented a car for grand total of $388.00 and had my reservation paper. I needed a trunk. My car was suppose to be compact not economy. The gal behind the counter tells me "I'll put you in that Spark but if you want a trunk it's going to be roughly a $100.00 more." I had made my reservation a few weeks prior. I went back and the manager fixed it the next day. I also had an unfortunate mishap with the second car. I accidentally hit the median and the oil pan was damaged, I parked the car and called Thrifty to inform them. I explained the car can not be driven because of no oil. When the tow truck driver arrived we, my friend and I, let him know as well. He still started it and drove it up the ramp, instead of using the pulley. I am very concerned now of this. At least I have a witness. I used to love their service. Thrifty you need some secret shoppers to start visiting your stores in hope service will improve.

2013 Ford Focus - Thrifty knowingly rents these vehicles with defective transmissions. Do not accept this auto. Shifting is rough, jerky, slips and is dangerous especially on wet pavement.

Waited an hr in line and had reservation. Was told had to buy optional insurance even though I said had own and did not need. Felt very pressured by sales associate especially when so many angry people waiting in line. When asked to speak to manager about extra charges they said nothing they could do about it because I already initial it. I could of gone to other car rentals right next to them without waiting. Will never rent from them again.

We just rented a car in Austin, Texas at the airport from Thrifty. The customer service representative was most helpful and straightforward about extra costs and fees. She was able to discount an upgrade for us. The only downside so far is that this company charges huge fees to use the toll roads. We have rented with some companies who only forward the actual toll fees if used.

Took a car in Miami last April. I hardly used it, and avoided all toll roads, but I just checked my credit card bill and I noticed 2 charges for a total of $70!! I tried calling but no one can explain, I'm disputing the charge. How is this business still open after all those complaints?? They don't even care to listen to their customers.

Rented a car in Austin, TX on April 18th to drive to San Antonio due to my flight being diverted because of weather. I turned the car in San Antonio and was told everything was fine. I assumed it would be as I had the car 1 day with no mishaps. On May 9th I received a letter telling me I owed them $4800 for damages and lost use of time. No pictures were given to me, just the bill from the body repair company. I feel like I have been totally scammed. I will NEVER use them again.

We rented a vehicle from Thrifty/Dollar in Cozumel Mexico W/O 4/28/2015. We were forced to pre-sign two (2) American express authorization charges before they would release the automobile. We did so grudgingly but did so anyway and at this writing would encourage no one to ever do that. We signed for the car which we had noted slight front end bumper damage which was noted on paperwork. We hardly drove the car during the week and can guarantee that we did not hit anything or in any way create any damage to the vehicle. We were on a dive trip and for the most part vehicle remained in hotel parking lot.

Reserved a rental car online and received email confirmation of car and price. Upon arrival in San Juan PR, waited over two hours to be picked up by shuttle van to be taken to Thrifty lot (even though this was described in our reservation as being part of their service), we watched van after van drive right past us at the airport car rental stop, without a care. Upon finally arriving at Thrifty Car Rental (had to walk to another terminal to get on one of the shuttle vans, then force the driver to stop to pick up my wife three stops later). We waited yet another 2+ hours because they had NO CARS AVAILABLE, even though we had reserved and been confirmed a car to be available. When they finally provided us with the car reserved, the daily rental rate increased by $15 per day. When I asked, I was told "take it or leave it". I took the damn car, enjoyed PR for three days, then returned the car.

I arrived in Los Angeles, went out to get the bus for Thrifty car pick-up. I waited 45min. All the other car rental buses came by 3 or 4 times-- never saw Thrifty. Call their office twice, still had to wait for a bus then it came and it was full and drove past me. When we got to the facility the line was around the corner to get your car. One person was working at the counter at 12:00, another 45min wait.

I rented a car from Miami International airport on January 10th-11th, 2015. In March, I noticed a charge on my credit card for Thrifty fines for about $38.00. After calling the third party vendor who manages the fines, they explained that the Miami area has a number of unmarked tolls and this is how I probably incurred the charges. Furious that this was NEVER explained to me at the rental car counter, I arranged to have someone on another island pay my credit card because I do not have access to a Scotia Bank on my island to even pay my credit card which is why I keep my balance at $0.00. To my surprise, I have just noticed that at the end of April I have been charged an additional $60.00 for Thrifty fines. This is absolutely ridiculous. My family and I have been renting from Thrifty all of my life and I will prefer to walk than do business with Thrifty again.

I will never rent another car from Thrifty again. I returned the car two weeks ago, and have been trying to retrieve my deposit ever since. After several international and local calls, I was told today that it can take up to 30 days. 30 days! When I rented the car I was told three to five days. Five days later I was told five to ten. Now, after two weeks they're saying thirty. I will ALWAYS use another rental company from now on. Even if it's more expensive.

Company charged me for 4 late days. I returned the vehicle on April 20, 2015 around 3:30 AM. They said that the car wasn't returned until April 22. That is a lie. We weren't even in the state of Florida that time! They charged us for all those late days. They charged us additional insurance - on those days. They also charged us additional driver for those days, when it should have been ONE day.

When renting from Thrifty in France, scrutinize the small print. Where the average for a small/medium car is somewhere between € 1000 - 1400 , Thrifty hits you with a full 14.000! Reducing this ridiculous amount to the normal average will set you back some € 30 per day, making Thrifty one of the most expensive rental companies around. So be aware: Thrifty is the only rental company that includes no insurance whatsoever.

I rented a car at the Miami airport and declined the EZ pass as the fee was quite high. When I declined there was a statement on the monitor about a Thrifty administrative fee. I assumed the administrative fees would be a few dollars. To date my tolls are less then $70.00 but the administrative fees are almost $200.00. The worst part is customer service told me there could be more charges.

My original agreement was for $180 and my final bill was $580. I added on an extra drive for $13 daily and was told this came with a free upgrade to a larger vehicle. I was charged for the "free" upgrade. I was also charged for an uninsured driver, although both drivers are insured. I agreed to the basic coverage, but was billed for all the various coverage even after being told what I was initialing was a waiver of those items. When the screens came up on the signature pad and I questioned hitting the "I agree" choice I was assured I had already declined the added items and was agreeing to the waiver.

I recently rented a mid-sized car online from Thirfty/Dollar rentals (same company) in Ft. Myers FL. At pickup, the line was long and slow and I discovered why when it was my turn. The clerk offered half a dozen upsells - insurances, car upgrades, toll paying device, etc. She asked if I wanted to allow them to fill the tank when I returned. I asked what the cost of the gas would be and she gave me a reasonable price so I agreed. What she did not tell me was that they would charge me for a full tank of gas regardless of how full the tank was when I returned the car.

We booked a rental car to be picked up at the Jacksonville, Florida International airport. When we got there, Thrifty car rentals had the longest line. After waiting approx 30 minutes, people were being turned down even with a confirmation rental agreement. They were being told there were no cars available. There were many angry people in that line! Since we were on a fine timeline we didn't wait for "our turn" to be told we waited in line for nothing. Our only option at that point was to go to another rental company and pay top dollar for a larger vehicle than we needed because, although they had other vehicles available, those vehicles had been previously rented and that company actually chooses to honor their agreements with their customers.

On March 3, 2015 I rented a car from Thrifty in Ft. Lauderdale FL with full intent to drop the car off in Orlando on March 13, 2015. Upon getting to the desk I was asked if I wanted a sun pass, my clear response was "I will just pay at the toll booths." What the clerk failed to tell me was that there was NO toll booths in the Miami area. Just pass by stations.

On reserving a vehicle with Thrifty, we received an estimated total of $382.91 with a GPS. We decided against the GPS and somehow our total became $422.61 without the GPS! We were pressured into buying a toll pass which we never used. When we balked at the overall price we were told that there was a shortage of cars and better take this one. We should have walked away, so I partially blame myself. Customer Service for Thrifty has failed to respond. I will never rent from this company again. I never leave bad reviews, but this company deserves this one. How about zero stars for them?

Horrible customer service. Recently rented a car at the Tucson Airport location. My elderly Mother left a set of keys in the passenger seat area. Once I returned to L.A. I called the number provided, waited on hold for 45 minutes, only to find out the number provided would not let me speak to anyone at location. The rude women indicated I can go online, & check the lost & found website, which hasn't been updated in three weeks. There was no way to actually speak with a representative at site. I have rented from Thrifty over a dozen times while visiting Tucson...never again.

Wow. What an experience. I arrived at SFO airport on Saturday March 28th to pick up a rental car my buddy booked through Thrifty. Once he went to the counter they looked up his reservation and they took his debit card. He was told his debit card didn't have enough funds. He called his bank and they explained to prevent fraud any temporary charges over $150 would be declined. Fine, I offered to just put it on my credit card. His original agreement stated he could either bring the car back with a full tank of gas or pay and extra $40 and bring it back without filling it. Due to running short on time, we didn't fill the tank. We were quickly told it was $8.99 a gallon we'd be charged. I tried to argue, but trying to catch our flight back home it wasn't going to work. I scratched the extra $140 we were charged up as a loss and moved on. I should of read the agreement. But, that doesn't end.

I called Thrifty the following day of my arrival to report the poor condition of the Dodge Avenger I rented. Highway posted speed was 70 MPH. At this speed the car shimmied and shook so bad I thought the wheels were going to fall off. The steering wheel was visibly shaking. The brakes squeal when used and you can hear the discs rubbing as you turn corners. I called the phone number to complain and also to have issues noted as I don't want them blaming me. I laughed out loud when the extension you need is also the roadside assistance. I told the person my issues and he said he would make note of them. I return the car in 3 days. I doubt there will be any compensation. I wish I had read the reviews first.

I had an reservation for last night at 11:30 pm. I called customer service at 10:30 pm and advised them that my flight was being delayed due to bad weather. The gentleman (** was his name) put me on hold and called the Tulsa Airport location. He called for like 10-15 mins before he finally got someone on the phone. Once he got the Tulsa Customer service Agent on the phone, he transferred me to her (** is the name she gave me). She put me on hold in the middle of me speaking and I was on hold for 15 mins., when she came back to the phone I tried to tell her my issue and she stated that she had to put me back on hold (I was on hold for another 15 mins).

We recently had one of the worst car rental experiences of our lives renting through Thrifty (and we rent vehicles a lot). Here is our story: We booked a midsize SUV from Jan 16 to Feb 17, 2015 (33 days) on Hotwire (way back in early October to ensure a vehicle of choice would be available) with an estimated price of $2007.01 (daily rate $26.71) inc taxes (there was no mention of a $250 drop-off fee in the quote). We arrived on Friday 16th January at Las Vegas International airport to be told there were no midsize SUVs available at the time and that we could come back on Monday to get one. Problem was we were driving to Utah on Sunday so needed a car there and then.

We had rented a car from Thrifty in Mexico through Priceline in the amount of $195 and the amount they charged our credit card for was $1,495. Neither Thrifty nor Priceline will honour our guaranteed price. Their tactics are something the Tourist Police cannot watch. We are very disappointed in both companies and the integrity of the people that work at the counter. They were so nice to our face while all the time setting us up for a hit in the back. They put USD on the contract in the amount of $195 and they said just ignore what the pesos are as it is just an amount they have to fill in for their own records. He was such a nice man to our face. This was not our only such experience in Mexico.

We have been renting from you people for over 10 years now, and the day we need the rental you tells us you can't now because of our credit. Complete **. You need to tell people ahead of time or when they make the reservation not the day they need the car. You guys are gonna lose a lot of business this way.

Rented a vehicle for a weekend for $107 and 4 months later was charged $112 for tolls when there is only a small section of toll road in all of Raleigh. Customer NO service states "it is in the contract" but was never told that a few dollars worth of tolls were charged a $100 worth of fees and penalties, what a rip off, I bet Thrifty gets a cut! I see a class action suit coming up by someone. Bottom line, don't rent from NOT SO Thrifty!

Upon collection of a fully prepaid vehicle from the Southampton branch, I was met with the most obstructive and unhelpful approach to service which I have suffered for quite some time! Apparently, Thrifty demand any number of identity checks when supplying a car. The most insidious demand is for a recent, hard copy, utility bill/credit card or bank statement. Who do these people think they are? It's easier to get a mortgage! Neither my passport or driver's licence were sufficient proof of identity or address!

I rented a car from Thrifty Car Rental on April 4, 2015, at the San Diego Airport location. The first car that was given me, was a Chevrolet Impala. After we drove the car away from the Thrifty lot, we noticed a big bulge on one of the tires. For safety sake, we immediately drove back to Thrifty and reported the bulge in the tire and we were given a Nissan Rogue instead. The Rogue was from Hertz, which is the next lot to Thrifty. The Rogue was not inspected by Hertz, nor was it inspected by Thrifty when offered to us.

We rented a car with Thrifty car rental in Texas and paid some crazy additional fees! My brother in law rented a car for the same amount of time and paid $105.00 less than we had to. Thrifty adds many charges to the rental regular fees that Alamo does not. I never rent a car from Thrifty ever again.

To date, I am out close to $1000 and still waiting for a refund and any clarification on reconciling a breach of contract from Thrifty Car Rental. I booked a reservation weeks in advance for a Christmas eve trip and was told there were no more cars left from the SFO counter when I arrived. The stoic customer service rep told me not to fret, that the company had a glitch in the system and overbooked. She handed me a pre-printed letter that stated the company's apology that was digitally signed by their managing representative, **.

We rented a Jeep Grand Cherokee or something similar and we got a Chevy Captiva??? Not even a close match. Half way through our vacation the engine light and beeping overheating came on, said to turn off air conditioning. It was 95* and hot and sunny. It took us an hour and a half to get back to our Las Vegas Hotel from the Hoover Dam, this is normally a half hour drive. When we contacted Thrifty they told us we need to drive it to the airport to return it for something similar the next day with no compensation for our time.

Thrifty has a horrible policy at LAX location. I rent a lot of cars in my business and I always fill up the tank when I return the car. I did the same here. But. Because I did not have a receipt, they still charged 10 bucks!!!! Unreal. The tank was full and I had just filled it up. I never save receipts. Their people refused to waive the charge. No customer service. I will never rent from them again. Horrible company.

We made a reservation with Dollar via Orbitz for a trip to Mexico City and San Miguel de Allende. At the Mexico City airport we went straight to the Dollar counter and after a long wait were picked up by the Dollar/Thrifty shuttle. Upon arrival at the rental place we were surprised to be renting from Thrifty but the employees told us Dollar and Thrifty were the same business. The car we received was dirty and beat up. It had scratches all over. We did a walk around with a Thrifty employee and took photos of all the marks on the car but there were literally too many to photograph. We had the car for 3 days but barely drove it. We got on the highway and drove to San Miguel where we parked in a safe secluded spot. We did were not responsible for any scratches or damages to the vehicle.

Your computers were down and when we went to get help to get a receipt ** the Mgr was rude and unhelpful. She is emailing a receipt. She could not figure out how to print us even a receipt car returned and then email one later with all the facts when the computer system was up. We will never rent from this company again and would suggest that you don't either.

Very disappointed. Planned one-way rental of premium class from New Orleans MSY to Nashville BNA. Received Ford Taurus (premium class) at MSY, found it had broken rear-view mirror which caused me motion sickness while driving. Brought it back to the original location for exchange and there were no cars in the same class available so I was given a Dodge Charger (full size class) which is not what I paid for. The employees assisting me at that time said they couldn't do anything other than that, nor could they adjust my rate or find me a new car in the class I was paying for.

Rented car from the Atlanta airport location. There were so many things wrong with how this rental company does its business. From the moment car was pick up until returned. Here are the issues we have: The Mazda 5 SUV that we picked up has a mileage over 100,000 miles on it. Check out staff did not wrote or mark down dings or other visible damage as was promised. We noticed on the paper while on the interstate. Did called and complain. SUV trembles badly beyond 50 mph. Obviously did not bother checking vehicle before put onto car lot again. They refuse to drop off another car for exchange.

Had a reservation for a rental car at Denver Int Airport at Thrifty Rental Car for a total of $120 for 5 days. When I arrived the associate told me they had my rental reservation but because of the snow they would upgrade me and save me some money by offering me a AWD vehicle for $98 for the 5 days, I agreed, why not, save some money and get a better vehicle? He hurried through the process by reading off what I agreed to on his screen that I could not see and initial a signature pad with no information on the pad, just a pad that claims agree or decline and initial. Nothing on the pad to tell me what I was signing for, just the information he was reading off his screen. When I went out to the lot to pick my vehicle, all they had out there were the upgraded vehicles, they didn't have the economy vehicles out there that I had a reservation for.

My flight into Tampa International arrived at 11:50PM. I went to the rental desk only to find a sign that stated they were closed and that I had to go to the opposite side of the airport to the "car rental return" area to pick up my car. It was late, I was exhausted. While completing the rental process I was informed by the rental agent that Florida now has a toll system on several of the highways. I was informed that the charge for the "Plate Pass" was $8.95 per day. I was told that if I declined the "Plate Pass", and I used the toll road that I would be charged not only the toll fee, but a $15.00 charge for each toll that was not paid.

We reserved a small, 4 door car for our trip to Las Vegas. On arrival we were told that they can only give us a tiny Fiat 500 which is a two door car with no luggage space. Despite showing them the details of our booking, the lady behind the counter insisted that "cars always look different on the website" - even though the booking clearly said a 4 door car suitable for 4 passengers (there was only the two of us but that's beside the point).

I rented a car through Thrifty in Sept 2014 while in LA for work. During my time, I ran a red light and a traffic cam caught the incidence. As a result, the City of Santa Monica sent a violation to Thrifty in Dec 2014. Thrifty claims that they never received the violation in December, and so the City of Santa Monica nearly doubled the fine and re-issued the statement in March 2015. Thrifty then paid the total violation ($815 for running a red light including the late fee - first offense, clean record otherwise) and because of the rental agreement, I am obligated to pay the fine.

I normally rent with Enterprise but I decided to give Thrifty a chance. Boy was I wrong! The employee accused me of smoking in the car. I specifically told her that I was a smoker and the car probably smelled of cigarettes because my clothes did but she insisted that I smoked IN the car. I never had this problem with Enterprise. I didn't know that smokers were not allowed to rent a car just because they smoke? I would know if I smoked or not. I don't smoke in my house or in my car so I obviously would not smoke in the rental car.

I showed a credit card charge on my statement that showed CarTrawlers... NOT Thrifty. I called the credit card company to find that CarTrawlers is in Ireland??? WHAT??? Someone must have gotten my card as I have never been to Ireland. If you cannot use Americans then I cannot see using Thrifty again... nor Dollar as it seems you are now one company... IRELAND... REALLY!!!!

We rented a car in Tallahassee and planned to return car in Tampa. The desk clerk would not release car until we paid $125 fee to return car to different location. This is an illegal fee in Fla and money was returned after 3 hrs of phone calls. Desk clerk was very forceful and persistent in selling various insurance plans and completed annoyed and almost angry when we refused all coverage. We are being charged $30 in administrative fees for two toll violations, toll fee is $1.02 and .52. MONEY MAKER!!! Drivers in Fla have fees charged to plate or Sun Pass but Thrifty cashes in on FEES.

I park at Thrifty all the time and have been a corporate perks member for more than 10 years. On several occasions it seemed that I would drop off my car with a full tank but when I picked it back up I would have way less gas. One time I was almost empty. I started to try and keep track of the mileage when I drop it off and pick it up to see what could possibly be going on. It seemed weird but I didn't know if my car would just be kept running or people were driving it. I could not put my finger on it.

On February 23, 15, I made a car rental reservation on Thrifty.com for a one-day rental on February 24, 15. The grand total of my reservation online stated $52.45. As a Thrifty Blue Chip Member, it's customary that reservation documents be prepared, printed and waiting for the customer in order to expedite picking up the vehicle. However, this franchise had nothing prepared making it necessary for me to stand in TWO lines. One to wait while they slowly entered my information and another line outside in the cold to retrieve the keys. I have made dozens of reservations utilizing Thrifty.com and the estimates have been accurate (within a few cents) 100 percent of the time. However, upon returning the vehicle the next morning, I noticed this Thrifty franchise had overcharged my card by $17.74.

I rented a car through Hotwire. Upon arriving in Sarasota there was one agent for a long line of customers. Said car was in terminal but it was not. They did not have the car I reserved and tried to talk me into a smaller car. After over an hour someone turned in a suitable car and we took without having it serviced or cleaned. It was a piece of junk. We limped through our rental period.

Was pressured to buy additional services we did not need. Poor customer service representative had uncaring attitude in resolving my problem. Overpriced company. Bill was $180 higher than the estimate.

Picked up car at Houston Hobby airport, great counter help, courteous and helpful. Talked me into the Toll Pass, which was a life-saver that I didn't know about! BUT the car died in the rain on Galveston Island. Called Roadside Assistance ($6.00 per day that I didn't get - why would I right??) was told it would be $39.95 to have the car jumped. Great guy came right out and jumped the "old corroded" battery - complained when I turned in the car and the desk lady gave me a "free day rental" of 30.00. Oh, Thrifty charged me $78.95 by the way. Said I would have to take it up with customer service. So I called and now customer service tells me it needed to be resolved at the counter when I turned in the car. Customer service won't do anything. I will. I will rent elsewhere, and tell everyone I know to rent elsewhere.

At the end of my week rental with Thrifty I realized I had left the keys to my truck in the center console of the rental. I contacted the agent within an hour of returning the vehicle who said it is already back out-rented for 5 days. At the end of those 5 days I went Thrifty and another agent said yes it's back but locked up and will not be unlocked until the next day. I contacted the first agent the next day who again says it's back out on the road rented for 3 days but he'll put a hold on it when it returns in 3 days. In 3 days I tried to get status and was told to put a lost and found claim in with Hertz!! Of all the people I spoke with at Thrifty nobody could say the center console of the rental I used was checked. I did put in a claim with Hertz via internet and have not heard from them either. Yup, very angry with Thrifty and the runaround they gave me.

We booked our reservation online. We were quoted 637.91 with taxes and fees. When we arrived, a young Asian man checked us in for the car. When we went through the check-in process he told us it came to $637.91. Great. However, when we went through the card swiping, I noticed he had tacked on another $102.00. He then told us to hit accept as that was part of our package. After the receipt printed we noticed he charged us 755.09. He lied to us and added on optional charges onto our bill. We called Thrifty and they told us we would have to drive back to the airport to remove the charges. Be aware of this location and I highly suggest asking to be checked in by a manager next time.

Flew into Tampa, FL and rented from Thrifty. When signing the contract be aware! You can choose to fill your tank on day of return or let them do it for you at around $.50 more per gallon... we chose to fill the tank ourselves just before drop off. What we didn't know was this... if you commit to filling yourself then that offer they give you for them to fill it at $.50 higher becomes void. There were no gas station exits on our way back to Tampa airport within 10 miles of the airport so when we arrived, they charged me $10.00 per gallon. I used three-fourths of a tank in a little Chevy Sonic... guess what? It cost me $89.01 in fuel! I thought there was a huge mistake so I called when I reached my home and the rep from Thrifty said it was in my contract. I asked for a manager and he said there were no manager and I'd have to deal with him... this was going nowhere fast. What a racket...

Made reservations for a full size car for one week and a mid-sized car for two weeks of a three week period in Kona Hawaii due to specific space needs. Returned the first vehicle after week one and went to pick up the second reserved vehicle for the two weeks. I received an email confirmation of the second reservation 24 hours prior which is the normal service for reservations. I am a preferred Blue Chip member and my name was on the pickup board behind the counter. The agent at the counter advised that the reservation number had been cancelled. I advised that I did not cancel the reservation and I would appreciate them honoring my reservation confirmation that I presented to them. I was told that they could not help me and that a vehicle was available for close to $200 US per day. The agent was rude and did not care about the problem. My reservation was $420 for two weeks for a mid-sized car!!

We rent cars weekly. We have never had a problem turning down the additional coverage. My husband clearly and more than once stated we didn't want the coverage. Again, we have never had a problem with this and are dually covered on rental car insurance so we could not need it less. My husband initialed where the agent told him and off we went. When we turned in the car we were charged an extra 80 dollars for insurance. It was also marked on our receipt that we drove over 6 times the number of miles we actually drove. We pointed out both but the company doesn't care about the mileage and my husband initialed the insurance line even though the receipt says we declined insurance. We were measuring Thrifty against reputable businesses. Buyer beware. After reading other reviews I guess we are lucky we only got fleeced 80.00. We really do rent cars weekly, Thrifty will never again get our business.

I have rented cars all over the world but have never had an experience like the one I am currently going through with Thrifty. My husband and I traveled to LAX on our way to both Phoenix and then San Francisco on a business trip in September 2014. I rented a car from Thrifty at LAX and for the first time in my life no one came out to check out the car. I was told just go to this lane outside and pick from the cars that are there. Two cars were there and one had scratches and dents in it so we selected the other one.

We rented online for 90.79. Great, not so fast. Final bill 370.76. My husband did want the toolbox and gas fill up services, so he accepted the optional coverage. Off he went, not knowing he was charged for lots of extras he did not need. The lady in customer service said too bad it was in plain English!

The agent at Albuquerque Airport said we had to pay for an additional driver, me, even though my husband would be the only driver because I had made the reservation. That was $11/day. I didn't want to stand in line for another car and thought I could straighten it out on the phone with Thrifty. I was mostly on hold but talked to four people, one of whom told me to drive back to Albuquerque from Santa Fe where we are so saying to have the additional driver fee taken off, they could nothing. All transferred me back to the main menu to hold and try to get to a customer service person who could help. There were no email addresses listed for customers. We returned the car and told the agent why. He said it was the law here to pay for the additional driver.

At the airport car rental, I was asked of different extra things I could add. I said I didn't want anything extra. So the person behind the counter just said to sign the different pages. I did. To my surprise when I got billed they had added a loss damage waiver of 30.97 to my grand total. When I called a not very helpful woman who said her name was Eurice told me basically it was too bad but I would not get a refund for that. Just a word of advice: make sure you do NOT trust that person behind the counter and whether there is a line behind you or not, take time to read carefully what he is asking you to sign. Very disappointed. I had to rate it so I gave it one star. They don't have anything less.

We made a reservation for a vehicle over a month in advanced. When arriving and checked in they pointed us to the garage to get the car. We walked to the garage to find there was no car for us. We requested an upgrade for another car and the representative said "We don't do that". So now we walk back inside to the desk and requested another, available car or upgrade. They said they don't do that. "Just wait till a car comes back". We didn't have time. Their next solution was for us to cancel the reservation. So we did, walked down to National, and they bent over backwards to gain our business. If you need a partner in travel associates, when you see Thrifty...RUN!

I rented a car at Thrifty's Cancun Mexico location. My contract's terms and conditions specifically stated that ALL insurance is OPTIONAL, but they recommend that the customer takes them. When I arrived at the location, I was told that the liability insurance is MANDATORY and they will not release the car without me paying $16.99 per day. I explained that my contract stated that all insurance is optional but they did not care. After travelling over 6 hours with an infant, and nowhere else to go, I took the car with the insurance. The funny thing is, they offered to waive the insurance, and the full car rental fee if I took a timeshare tour.

They are thieves. They required me to buy extra insurance at $13/day even though I told them my credit card covered it, saying no credit care coverage is valid in Costa Rica which is A BIG LIE. Their website even states you can waive it. This cost me more than $400. Do not let you get taken here.

This was the worst rental car experience I have had in memory and I travel a lot. Starts with the Thrifty agent at Ft Myers airport. I'd made a reservation via RentalCars.com and the Thrifty agent tells us the reserved car isn't available, puts us in another car which we assumed to be equivalent, and proceeds to tell us that despite the fact that Thrifty accepts reservations from RentalCars they will tell customers anything they want to hear. We later find that this results in a daily rental fee that is almost 100% higher than the quoted cost. Next regarding the offered Thrifty insurance, my wife and I declined and responded that our personal car insurance covers rental cars. Nevertheless he proceeds to charge a $28/day Loss Damage Waiver.

My wife recently went to be by her fathers in the hospital in Tulsa OK. Soon after he passed away. She rented a car at thrifty when she got there. After his passing I tried to change the drop off location to Kansas city airport so she could fly home from there because it would be closer. Well they wouldn't talk to me, they had to talk to the primary driver. Ok so she called and switched it for her. They charged her almost 200 dollars for the change. I went on the thrifty website and looked at booking a car in Tulsa and returning it on Kansas city and for the same length of time and the entire rental was only 205 with tax. Had she returned the car and just gotten a new car with the intent on returning it in Kansas it would have saved her the 200 dollar fee.

I booked a car at the Puerto Vallarta, Mexico airport. My rate for the week was $348. I was told that I had to buy insurance through (Thrifty) and it was as low as $4.99 per day. However, I was charged a total of $845 for the week, including the insurance. They would not rent the car to me without their insurance. I could not do anything while in Mexico, as I had very limited cell coverage (mostly none) and even worse internet. We were staying in a remote town about 2 hours north of Puerto Vallarta. I also don't speak Spanish which made it impossible. The Thrifty in Puerto Vallarta wouldn't do anything. I called Thrifty when we got home and they said that they wouldn't do anything either. The insurance ended up costing me more than the cost of the rental car.

Four of us reserved a vehicle in Denver CO Airport Thrifty Car Rental for $100 per week. We were told at the Thrifty check-in desk that we would need an upgrade due to the snow. They did not tell us that the upgrade would be $150 per day plus taxes and fees. I wasn't wearing my glasses and was in a hurry. You know exactly what happened. It turned in to $1939.30 charge to my credit card. Shouldn't it be a LAW that they must verbally tell you of all fees associated with the rental? I filed a complaint with the Better Business Bureau. I encourage all to do the same.

We left for home on Jan. 1 from the Hobby Airport, Houston TX. We left the Thrifty rental car and took the van to the airport. As we were going through security, my husband realized that he had left his cellphone plugged into the console for navigation to the rental facility. We called immediately, and they said they would check the car. When we arrived in Chicago, I received a call from Thrifty stating that they had found the phone. We thanked them and asked them to FedEx it to our home in Ohio and charge it to our credit card. (Our flight was leaving for Ohio).

My rental car from Thrifty wouldn't start the next day. Since I had to be at the golf course in 1 hour I called AAA to assess the car. Upon opening the hood and looking the battery, the positive terminal was corroded beyond belief. You could not see the terminal for the corrosion. After the technician cleaned the terminal and jump started the battery, the car started fine. Upon my return to Thrifty I relayed what had happened and showed them a picture of the massively corroded terminal, I was told since I didn't call them first then I would receive no consideration whatsoever.

We rented car at jfk 1st week of december 2014. I got ticket from Nassau county for traffic violation. I also got 25 dollars payment request from ATS for processing the ticket. This is unreasonable charges. This is rip-off. Please let me know if I have to pay it and you have similar complaints from other customer. I see lots of complaints online about same. Thanks.

I had booked the car months in advanced. Then I found a better deal and they honored the better deal. Super company I thought. Day comes, it had been stressful and we finally arrive exhausted at our destination New Orleans! After a long wait and hoping we were in the right line, it was not clear if Thrifty had an agent, the Dollar agent helped us. When going over the details he saw that we had an American Express card and told us that the card covered insurance so we didn't need it. Okay. There was an extra driver charge so we paid it for both of us to drive, a little annoyed but okay. My original bill when I booked was $100. Now with adding my husband it was almost $300.

We arrived at the counter off the airport site. We were the 3rd in line of about 15. They only had 1 clerk. When we finally signed in it took them 35 min. to get our car. We waited 1 hour to sign in. This was not acceptable. I will NEVER rent with them again.

I recently rented a car from the Christchurch International Airport. All went well with respect to the car during the rental period, maybe just to find horrible billing experience towards the end. Since I was returning the vehicle post office hours, I was asked by the sales guy to park the car in Thrifty Car Rental space, and deposit the keys in the dropbox located outside their shop. However, suddenly after 15 days of my return back to India, I was levied a missing key charge of NZD446 which is completely arbitrary. This was in addition to a fuel charge of NZD116 (at least 50% more than what was warranted!)

When I returned the car I rented for a week, I was overcharged. I had to go to the customer service counter and after sometime I was given a receipt showing a credit of over $1200. Fast forward two weeks, credit has not shown up on my credit card. Called Thrifty customer service and was assured that the credit was given and verified the amount. Was told to call my bank as their system has credit as cleared. Contact my credit card - they see no credit. Fast forward another week. Put in dispute with credit card company. Have sent them off the receipt showing the credit issued. Could have easily been avoided had the person checking the car in not processed four times the original amount. She ran the card, processed it, hands me a receipt and tells me to go to customer service - something is not right.

On December 5, 2014 we rented a vehicle from Thrifty car rental at the Hilton Head airport, Hilton Head Island, SC. We returned the vehicle on December 13th, arriving two hours early for our flight, scheduled to depart at 4:30 p.m. Our flight was eventually cancelled. After driving around the parking lot a few times, I was met by a representative from thrifty. I told him I was attempting to return the car but couldn’t find a parking space. The rep. then checked out the vehicle and after finding no damage or anything else, took possession of the vehicle and instructed me to go to the counter. I then went to the counter and finalized my paper work.

We rented a van on January 2nd at the airport in Cancun (reservation **). When returning the van they said that there was a damage at the wheel rim. When observing it very carefully, you could see a very small indentation on the rim (about 1mm in diameter). A damage like this could only be caused by almost destructing the whole wheel, so it was obvious that the damage was already there because the wheel was otherwise perfect. They charged us 400 dollars for that damage which is clear that was already there when renting the car (invisible to the naked eye unless you knew it was there and you are an expert in rims). We took pictures of that alleged damage. I am enclosing a photo.

I rented a car @ Thrifty Car Rental @ Southwest Florida International Airport. I was very satisfied with the rate I found online for a standard sized car, and the fact that it was on grounds at the airport. The agent who rented me the car led me to believe that in order to get the great rate I found, I would have to purchase the "full tank" option, and told me that the price per gallon I paid them would be the same rate I would find outside the airport. WRONG!!! There was a gas station within a mile of the airport charging at least 5 cents less a gallon. I paid for a full tank of gas, and returned it with 3-4 gallons left, which meant I lost that money. (I am also sure, in retrospect, that she pressured me into getting the "full tank" option under false pretenses, and that if I would have returned the car with a full tank, I would have paid the quoted price.) I got to chose the car, and was satisfied with the car I got.

BEWARE - Upgrade Charge at Denver Airport location: The SUV I booked online at $798 was too small. The representative said they had a cancellation for a Yukon and would check with manager on what they could charge. He came back and said $1225. He then breezed me through the electronic signature kiosk telling me to just check each page and sign. He then printed my reservation, tucked it into the folder, and walked me to our car. Turns out he billed me $1225 as an upgrade fee for a total charge of $2500!!! My fault for not catching it? Yes. Amazingly, Thrifty is holding ground and not making ANY adjustment for being misled. That is just WRONG. If you rent from this company, be positive to go over every detail BEFORE they breeze you through the electronic signature.

I rented with Thrifty because I needed a week plus 1 day rental and they offered what I thought was a good rate, and I would get mileage credit. I had never rented with them before but because we were trying to keep expenses down for the show I was producing, I thought I should give it a try. I called ahead to re-confirm their policy re: debit cards and was told they accepted them and that the hold deposit fee was half of the cost of the rental. I said "no problem."

Thrifty had trucking firm pick up vehicle approx 11:30AM 28 Dec. Vehicle had abs, anti skid, and low tire pressure alarms. No rental vehicles available. Thrifty security called on 01/08/2015, asked where the vehicle was, see above. Thrifty called again on 01/13/2015. My AMX card was charged on Jan 9 for an amount which seemed to be within reason.

I rented a car and was told by a TCR employee that I would not run through any unmanned toll booths returning from Ocala FL. My surprise that I was charged a $0.78 toll fee - who charges that??? And that I had to pay a $15 admin fee. I paid every fee that I was charged while going through the booths. This is highway robbery at its best. The toll way I am referencing is the Beeline West-Ort East. I also filed a complaint and surprise I never heard back from anyone. Goodbye Thrifty. And I have passed on my experience to many of my fellow travelers.

I have had problems with Dollar in the past at the Columbus airport. Requesting full size cars to arriving and only have compact or receiving cars with warning lights and returning them to impatient and rude staff. Well I tried thrifty this time not knowing the connection......shame on me. I reserved the car online....great deal with all fees included for 204.53. What a deal. Get to the counter, now I have another fee because what I have always used in the past....my travel insurance, they will not take. All said and done after miscommunications and nonsense I paid 603.00. What a scam with online bait and switch tactics. I will never, ever use dollar/thrifty again!

Booked a reservation for a surprise me car rate of $18.81 at Thrifty BWI airport location. This is the economy car rate also quoted at the time I made the reservation. Upon arrival on 12/26/14, no surprise, economy was what they had for me but I could upgrade to a midsize for $26.00 per day. Knowing that was the approximate advertised going rate for a midsize, I took the upgrade. In a matter of seconds they had document after document for me to sign and then sent me on my way.

I was traveling with my 2 daughters to New Jersey & Pa Jan 3, 2015. This travel time they were having bad weather. The first car I was given at Thrifty Newark airport, but did not realize until an hour into our drive when it rained. The windshield wipers were not working properly & this made it difficult to see out of the windows. I phoned Thrifty roadside assistance & they told me I could exchange car at The Thrifty Allentown Pa. The roadside assistance operator told me to be sure to check vehicle before leaving Allentown location.

I had the most unpleasant and horrible experience with this company. Customer care is the worst I have ever had. I called customer server 20 times. I spoke even with managers and I knew they have cars to rent me but because was holiday time, they keep the cars to rent on the airport station for more money and all 20 times I called, they hang up on my face. Definitely I will never rent a car with this company again. I have my friends in USA upset with what happen and I wanna the money I pay for insurance back. They say the reservation doesn't assure you a car only the price. Excuse me. If I reserve an hotel room for a price, I have the price and the room reserved. What kind of company is yours?

I made my reservation for a car back on 4 August 2014. Called about 8 times between August and December (twice on the day before the rental) to confirm that the rate quoted was 252.49 and that I should pay no other fees. To my surprise when I reached the counter, not only was that not the quote but it turned out I had to pay about 3 or 4 times more because of their so called "mandatory insurance" which were not mentioned in the quote nor in the terms of agreement. Not only that, but also the rude service of the so called "manager" at the site who, instead of trying to help with the situation when I told him nobody informed me of this, his reply was "nobody should inform you of anything, you should know" and "if you didn't want to pay more you should have prepaid in your country." So, 8 calls and one very rude manager after, I decided not to rent any vehicle. They ruined my vacations. Date of rental: 25 December 2014. Place: Orlando International Airport - MCO.

I have rented a car at Thrifty Berlin Schoenefeld Airport from 18th till 21st December 2014. The car was Dacia, license plate **, rental agreement no. **. When I returned the car, the attendant noted a minor scratch, about 1.5 cm long, on the front bumper protector. The scratch was noticed in the damage report as a new one, marked as K. When I have been asked to sign the report, I wrote not agree with the K damage and put my signature. I'm a very careful driver with 20 years driving experience, and when I park, I always avoid places where I could be dinged. I am pretty sure the scratch was pre-exist but not documented. Given its location, it could have been easily missed when I picked up the car. The parking lot was fully dark and not lighted during the pick-up time (around 10pm), so the company did not provide the conditions for me to inspect the car and I was not able to visually detect the scratch.

I made a rental car through Rentalcars website on Nov/14, reserve no ** by Thrifty Car, Ford Fusion model, bought with all insurance: collision, theft and third parties, among others, GPS, taxes included: airport, premium and national security location, plus local taxes. Total value of 257.72 usd, payment by Visa card. At Thrifty in Las Vegas airport I presented the voucher and my documents and after the conference the receptionist said that the Fusion was not available, but I could choose any sedan in the parking, another last information is that the fuel tank was included and I could deliver it empty. During the service, it was confirmed that insurance, fees, taxes and GPS were included, to finish, I was give him my credit card to launch fines of debts or any accident if it occurred, he asked me also to digitally sign the equipment.

Manager (Tim **) asked if I wanted roadside assistance coverage, I stated NO, he charged me for it anyway. I caught it, complained, he gave me a refund. Returned car gas tank filled to the rim, next day I got a charge of $14.12. Called Tim, he said they had to put a gallon of gas in car. I debated, he issued a refund. BEWARE!

I went to Thrifty online to rent a car in Las Vegas for 5 days. Rented and paid upfront for a midsize car. Waited in line for 2 & 1/2 hours to get the car only to be told that they only had compact cars. Trust me if I hadn't paid upfront I wouldn't have waited that long. My reservation was for a midsize car not a compact. I was told I could come back and trade it in a couple days. Why would you take reservations and not have the cars??????? I was not about to stop in the middle of my vacation and drive all the way back there to get a car that I reserved to begin with. When Budget ran out of cars they upgraded me not degraded me to a lesser car!!! With the wait in line we lost out on our whole evening. I will never use them again.

Reserved a full size car for the week of Dec 13, 2014 and upon arrival took the bus to Thrifty office (about 10 min away). The total weekly rental was for $97.50 consisting of $76.41 for the car, $7.64 airport access fee and $13.46 VAT. When I arrived with the family to pick up the car, was informed that the Supplemental Liability Excess insurance is mandatory even though the reservation confirmation states that it is covered in the rate. Also was informed that I could not purchase the LDW without first purchasing the SLE and the personal insurance. When I refused, they would not take me back to the airport or rent the car for a single day so had to take the car for a week.

My Christmas vacation was somewhat ruined by a rude customer service person in the Spokane airport. We had tried Thrifty because it appeared that they were going to be the lowest-priced rental. The service person almost insisted that I needed the extra coverage because I was not used to the roads up in that area. At every turn, he basically wanted to argue - not suggest - that I have some type of extra coverage. Finally, he announced that, because my wife did not take my last name, he would need to charge an extra fee for the additional driver. We provided all kinds of evidence that we were indeed married and had the same insurance but he snidely gave me the option of shopping at the other rental places. However, my wife and I needed to drive some distance and wanted to get out of Spokane ASAP. I guess I wouldn't be writing if the customer service person wasn't so rude and if the Thrifty website gave me a quick way of giving some feedback about the incident. It seems you must be a Blue Chip member to do this. By the way, the car seats were dirty. Ha!

DO NOT RENT FROM THRIFTY IN VANDALIA OHIO! Thrifty advertised an online special deal. I made a reservation for the price indicated - my reservation was confirmed. I was flying in to the Dayton airport visiting from Orlando. When I arrived at Thrifty the place was packed. Turns out quite a few people took advantage of the deal and Thrifty "ran out of cars." Despite the fact that there were lots of cars on the lot the manager Rick said the only thing that could be done was to have Thrifty make a reservation with another car rental agency in the airport and Thrifty would pay the difference sometime AFTER the car was returned. He was unapologetic and seemed to not understand that Thrifty has created the problem and wanted customers to fix THEIR issue... and pay rental fees at competitors that were twice the price I reserved my car at Thrifty. Not acceptable!!!! I am convinced that Thrifty does not wish to honor the advertised special so it is making people wait for cars that are not coming back or letting people opt not to pay twice as much elsewhere. Bad business Thrifty - you have lost a customer for life!

I booked a Thrifty car through online and told the agent what I wanted. When we arrived in Orlando airport, we were 2 hours getting our rental. If it was not a peak season, I would have went to another car rental. There were 4 agent at the booth - 2 were working. Waited over 20 minutes to be address. Then, we got the scare tactics. First, our international insurance that we paid extra each year was no good. "You have to buy our insurance so you have insurance on your car." Proceed to tell us if we did not, there would be a severe problems to deal with if we were in an accident. Second, asked for 2nd driver when booked, not a problem. When booked, now they are charging $140 for an extra driver. Then, is Florida pass for the toll road - $120. Toll road in Florida will not take cash or credit cards. Did not know what else there was instead of cash or credit. If went through one of these and did not pay, $1,500 would be added to my credit card. With my occupation and traveling, I did not want fines or jail time or criminal record. I did get the Florida toll pass.

I been at the line waiting to get my car that I reserve about a month ago for about 3 hours. Now employees going to break every other 15 min.

Thrifty Car Rental located at Columbus OH Airport. Said they would give me a slight upgrade to Buick Enclave with NO additional charges. Then they put $70 additional charge on to the bill, and would not take it off. Called their useless customer service number, and they refused to let me talk to the agent at the airport desk who rented me the vehicle, OR make any adjustment to the bill. Asked for Manager and they said they do not escalate calls and that I was basically screwed. Call local information and got actual phone number to desk phone at the Thrifty rental booth at the Columbus OH Airport, on my own. Called there to talk to person who told me verbally there would not be a charge, and then there was a Charge added to the bill anyway. She told me I had to wait for some manager who wasn't there at that time.

On 12/3/2014 I rented a car from Thrifty in Orlando Int. airport, when I rented the car they told me it would be cheaper to rent it for a week than the five days I needed it for. So I keep the car five days, bring it back two days early so they can rent it again of course, and they charge me 25.00 to bring it back early. So now they have the car two days early, they have my money that I paid for the week, and they charge me 25.00. YOU GOT TO BE KIDDING.

Shameful service, promises ignored, no record of calls when made calling for advice or notification of problems. No customer service. DON'T go down this road. A ZERO.

Headed on a great 8-day vacation to Cancun area. Found a great price for Thrifty on Orbitz of $78 for the whole 8-days. I even purchased insurance for an additional $9/day to be cautious. When I arrived at Thrifty in Cancun I was told that Thrifty does not recognize the insurance provider from Orbitz and that it was going to cost me $50 per day for insurance (yes you heard that right... $78 for 8 days to rent the car, yet $400 to insure the car.). They said this with a straight face (as well as told me that every customer comes in and complains about this ripoff). I was able to negotiate a price of $18 per day (yet still paid Orbitz the $9 day). Yes it's true... You get what you pay for and I would go to Hertz next time.

I had made car reservation with Thrifty for 22 & 23 of Nov 2014. I arrived to Thrifty counter in Dubai airport, Terminal 2 at the exact timing that is 11:00 am on 22-Nov-14 requesting to have the car that I paid for. Thrifty counter staff refused to provide me with the car, putting an excuse because I forgot my driving licenses. Therefore I requested Thrifty staff to switch the name that is mentioned during the booking, from my name to one of my family member who was with me at that moment and has his own driving License. Again Thrifty staff refused.

My wife and I needed a car for a week to drive around in Florida. We had never rented with Thrifty, but their prices were so competitive that we definitely wanted to give it a try. The rental experience itself went relatively smoothly and the car was nice as well. However, when driving to Miami Airport to drop off the car, the fuel indicator broke. It just went to zero. We had just filled up the car half way from Tampa to Miami, so we knew that there was fuel in the tank. Since return policy was to return the tank full, we stopped at a gas station in Miami where we paid an exorbitant price for fuel (4.50 per gallon) to be sure that the car was full.

I will never ever rent from Thrift Dollar again! My car broke down and I had to work, so I immediately went to rent a car. I called Thrifty and booked a car over the phone. I jumped in a cab and went to the Delta Meadowvale Hotel to pickup my car. When I arrived at the hotel, I met the attendant and his attitude was lacking. I ignored the red flags because I was in a rush, continued on... When I arrived, I was told that I didn't have a reservation, but there was a car available. I wasn't too happy but there was a car so I took it. The attendant asked when I would return the vehicle and I advised it would either be Monday or Tuesday. He said that was fine and that was the end of that.

I had a confirmation reservation at PHX Thrifty for a full size car for $255. Once on site, the employee told me that my reservation was actually for a compact car, which wasn't true!!! (Still have my reservation confirmation showing full size.) Since I had space issues, compact car wasn't an option. They didn't had any full size car and I was forced to take a SUV for double what my budget allowed me to. It was 10:30 pm... What could I do??? Wasn't any cheaper at other companies (the day of, they don't do deals). Tried to talk with Thrifty customer service, Was cut off 2 times and was finally told to ** off because I eventually sign the agreement for the SUV!!! How can you be in business by being so crooked. Never again Thrifty!

My company has an account with Thrifty. I am a Blue Chip member, and rent cars all over the U.S. almost weekly, and have been since the mid-1980's. Starting Nov 11, I have been receiving threatening phone calls from the Thrifty Security Department. The recording states (approximately)..."LEGAL ACTION WILL BE TAKEN AGAINST YOU. YOU SHOULD RESPOND IMMEDIATELY TO THE THRIFTY SECURITY DEPARTMENT OR YOUR RENTAL VEHICLE WILL BE REPORTED AS STOLEN. CALL 866.791.1489." I spent one hour on the phone with a Thrifty representative answering this telephone line, that is, one full hour on Nov.16, another full hour on Nov. 17, and another full hour on Nov. 18. Each time I was assured the "mistake" would be cleared and the calls would stop.

Really wish I could give 0 stars. I've never rented from this location before, but the wife needed a car and she was going to be in MN. I've rented from Thrifty all over the US and never had an experience as bad as my wife had. Horrible check in, problems with a tire right after leaving, and overcharged when checking back in. I'll explain in further detail.

Rented a car from thrifty in Los Angeles. The staff was rude when I returned the car. They accused me of smoking and wanted to charge me. I told the manager I have never has a cigarette in my life. Then a week went by and I am still waiting for them to credit my deposit. I have contacted Visa now and will see what happens. Please do not use thrifty car rental, use Fox. I hear a lot of good things.

I rent a car for my last trip in Canada last summer. Thrifty gave an unsafe car (worn tires) and took me $300 for a chip on the windshield that was already there. NEVER rent a car with them.

I rented a car for nine days in Houston Texas early October through RentalCars.com and got charged double the amount I agreed to in the reservation. I wanted an economic car with navigation. I didn't want to drop off the car empty, so did not choose the refuel option by the rental firm. I came to the Thrifty rental desk for picking up my car. The woman behind the desk treated me as if I was stupid. She told me that the car I rented is not available and that I didn't book through Thrifty, so it wasn't their problem. I received a different car I reserved, but anyway I wanted to get on the road... I returned to drop off the car. My credit card was then charged with an additional amount of $315 USD.

We are on vacation and have a Thrifty car Rental agreement conformation from Oct 1st-Nov 30th at Tampa International Airport. The total was supposed to be $1,586.51 for the 2 months. After 2 weeks we had a flat tire and was told I had an appointment to have the tire replaced. When we finally found the location Thrifty's roadside assistance said they made, they said Thrifty never contacted them. We spent almost a day finding another location to replace the tire. That day it was 95 degrees and almost all our frozen food was spoiled and had to be disposed.

My experience with thrifty was horrible during our check-in, rental, and afterwards, when we were charged twice for our rental and accused of keeping the car for an extra week. Thrifty's counter was not clearly marked in the rental car terminal and we had to circle on foot, luggage trailing, many times before someone at another rental agency directed us to the unmarked counter. After waiting in a long line, we were told that the make of car we had reserved was not available. We then chose to upgrade. We also added a third driver, my husband, and rented a car seat. The Thrifty team member told us that we would NOT be charged for one of the additional drivers OR the car seat rental.

As another customer from VA has written, I too am a victim of Thrifty rental car hidden charges and fees. I was charged over $500 for a drop off fee from Buffalo to Philadelphia. The agent Zac, (who was courteous) never went over the contract when we rented the car. Had he done so, I would have seen in writing that the car was not rented one way as I had wanted to do. Now I am trying to get an itemized statement for cost of: plane ticket from Buffalo to Philadelphia one way, gas receipts, food receipts, and hourly rate for the driver, all of which I have to pay for.

I flew to St. Louis, MO for work and specifically asked the agent to add the full coverage to my rental, since I was in a different town and wanted to feel protected. Long story short - Got into a fender bender, the cops came and took all of the info they needed, including the insurance information. I got a phone call from their fleet manager (the worst "manager" on Earth), she wanted to inform me that I wasn't covered by their policy. WHAT?

NEVER RENT A CAR FROM DOLLAR/THRIFT or HERTZ. Rude customer service followed by credit check? Never mention about a credit check until I'm at the counter, early in the morning at Dulles International Airport. I travel quite frequently and have never been asked to run my credit to rent a car! So, now I've been embarrassed, humiliated and am stranded at Dulles International Airport. I take a cab to my destination and rent a car from Hertz (before I knew they are part of the Dollar/Thrifty Agency). I will NEVER rent a car from DOLLAR/THRIFTY or HERTZ again, and I'll make sure everyone knows. I'm not purchasing a car, I'm renting a car. My debit card has the VISA emblem, I use it as a credit card. They could have placed a hold or taken a deposit. No. Humiliating a customer is the best way to do business. Disappointed.

I rented a car online from Thrifty August 7, 2014, as I had to come to California because my granddaughter was gravely ill and eventually died at Loma Linda in late August. I was to keep the car a week, but circumstances forced me to go back to my home in Virginia early, a day early. As I went to return the car, I got stuck in traffic, and I left in good time, but it (traffic) was unusually bad that day for some reason. Anyway, I arrived at Glendale, and the office person was about to lock the door. I told her my situation and asked her to take the key, as I had a flight leaving before the office opened the next morning. She informed me that I would have to leave the car at LAX, and I did, caught my flight, came home. Yesterday, I got a bill for $698 from Thrifty. My bill was 153.47 plus insurance. So they are charging me $500 for dropping the car at LAX, which is 20 miles from Glendale. I am a senior citizen and disabled. I don't know how our country and politicians allow businesses to operate like scalpers and predatory lenders... This is painful and it is hurting my finances in a bad way....

My advice for any traveler is to NEVER rent from Dollar Rent A Car, Thrifty Car Rental in Germany or Budget Rent A Car. All three are represented in Germany and elsewhere in Europe by a different company - Buchbinder Rent A Car. I was a victim on a recent trip to Germany. Since my return I am amazed to see the multitudes of complaints regarding the same unscrupulous business practices used by Buchbinder to cheat international customers. So many people have shared their story about how awful this company really is. I am amazed that Buchbinder can stay in business OR that Dollar, Thrifty and Budget still allow Buchbinder to represent them.

The girl from the thrift counter is the only thing that saves Thrift company. There is a lot of things to bring out in my case: First, even having GEICO insurance, I have paid for their insurance; Second, I got a car for 2 hours and they have charged me almost $200. I'm not complaining about it because I signed an authorization without reading it. I was desperate. But because of the absurd price of gasoline ($9 gallon is more than absurd). So, I will never rent a car with this company anymore. I just did it because of the AAdvantage miles. I'm still not agreeing, but I will leave the $25 of fuel to learn that Thrift is not a company with scruples. I thank them for the worst car I've ever rented. I won't commit this mistake anymore.

The car rental was a good value. However, the post rental activities would be a textbook case for how to lose market share. I received a notice concerning tolls ($14.50) and an exorbitant administrative fee ($90) even though I paid for the all inclusive plate pass. I called the number on the notice thinking it was Thrifty, but it was a third-party. I told them of my situation and they told me the record did not show that I had purchased the plate pass and therefore I would be charged unless I could provide proof otherwise. They wanted me to go find my agreement showing where I paid for it and then they would research it and let me know.

On 9/7/14 I rented a mini-van with Thrifty for two weeks. After a few days I realized I would only need the vehicle for a week and I contacted them and was advised return the van after the week and I would only be charged for the one week rental. I returned the van on 9/14/14 (prior to the time I rented so well within the one week) and left thinking all was well. On 10/1/14 I received a charge on my debit card for the full two weeks which resulted in an overdraft to my account. I politely sent an email saying I was sure it was an oversight and please correct. No reply was received. After two more increasingly angry emails from me I got an updated invoice showing they owed me $1,196. Great, even though no explanation I assumed my card would now be credited. After waiting several days and no credit I followed up again. No response. Sent another email giving one last chance before I reported them to BBB and disputed the charge. To date no response and my account is overdrawn due to their error. I was going to use that money as a down payment on a vehicle but I can't and now the vehicle is being sold to another party. I thought they were reputable but now I know better. Think twice before renting from them.

I reserved a car as my car is in the shop for maintenance. My wife dropped me off. The attendant wanted my proof of insurance. I've rented all over the country and never had to show proof...but since I don't carry my card in my wallet (it's in my car), I called my wife back to give me our insurance proof card from our other car. I showed it to the attendant and he said, "It doesn't show how much coverage you have". I said I don't carry my policy around in my pocket. It wasn't good enough for him. It's weird that it's good enough for law enforcement but not for this guy. Speaking of Law Enforcement....I was in uniform as I had just got off work....maybe this guy just didn't like Law Enforcement. Never ever had this problem before and I've rented many cars here and across the country. I left without a car..... Never again Thrifty. Bad reviews every chance I get!!

Thrifty "Wild Card" is a bait and switch. I reserved a car at SFO using the Wild Card which according to Thrifty website entitled me to a compact or better. Compact is identified as a Ford Focus or similar. When I presented my confirmation I was informed that my compact car was a 2 door Fiat 500 which Thrifty identifies as Economy. No discussion, just a $90 upcharge to get the Compact I was promised originally and which I needed. Bad Biz, never again for me. I contacted Thrifty over a week ago and no response. Stay away. Thrifty isn't thrifty.

We rented a car through Expedia for our trip to Hawaii. We did not plan on getting the car until a few days into our trip so where it says to call the shuttle for pick up they lied. They DO NOT pick you up to bring you to their rental offices so it cost us 42.00 to take a cab from our hotel back to the airport to get the car. I said that I had requested the rental from Waikiki but the person on the phone said I had to go all the way to the airport. We get there and there are already 2 different customers in battles over their rental problems.

If you don't want to experience the worst customer service in your life don't rent from Thrifty. I rented from them in LA in March 2014 and I got a charge in my CC of $40 for toll charges which were illegitimate. I disputed this on my CC back then (because Thrifty wouldn't want to remove the charge) and I have received today a collection letter!! They are asking for $50.20 now. I have always rented from Hertz but this time they didn't have cars available so I had to rent from Thrifty. Please avoid them, worst nightmare ever. Tell others, it's the only way we can get our voices heard.

Reserved car online, upon arrival went to ticket counter. Was given a mini van as wild card choice. Agent went over bill with wife and I which totaled 140.00 dollars. Upon returning the vehicle the bill was 297.00 dollars. The agent informed me that I had selected optional insurance which was 97.00 dollars extra. I informed her that I had not opted for this insurance and the agreed upon price was changed. She claimed that the total was given to me at time of rental, but it was not. They could not locate my original paperwork and no management staff was on duty. I was told a manager would call me the next day, never happened. Calling Thrifty corporate did no good either. Contacting credit card company now to see if they can help. Stay away from this company.

Pick up a car in PVD airport. My wife is a Blue Chip member. Car was in my wife's name at the car. I ask the rep to put it in my name, I always do the driving. Was told they could not do that. I Called 4 times to try and get someone to change the rental into my name, they all refused. Spoke to the supervision at Blue Chip, told him this would be the last time I rent a car from Thrifty. He stated "That's your choice". I guess they have more business they need and do not need mine.

Whatever you do, don't use the E-ZPass (electronic toll paying) supplied in Thrifty cars. I recently rented a car out of Islip, NY and went into NYC and back out once during my stay. I just received a bill for a $5.33 toll and a $15 administrative charge! They have the balls to put in the letter "As a customer courtesy, your rental agreement will only incur a maximum of seven administrative fees. That would mean for $37.31 in tolls, they would charge me $105! Since they have my credit card, charging me for the tolls costs them about 30 cents. There is no warning of these fees. They are just a complete rip off.

WOW! I should have read all these complaints before EVER renting from Thrifty Car Rental. PLEASE DO NOT RENT FROM THRIFTY... EVER! I rented a FULL-SIZE car online through EXPEDIA for one week at $273.55 net, to be picked up on the 7th of August 2014 at San Diego International Airport. Like R.R.of League City, TX, (see below complaints) we were hot and tired after flying from Richmond, VA to San Diego. Had to wait 35 minutes for a shuttle, then 35 minutes at rental location just to get to the counter. I was then told they were all out of the MID-SIZE car I ordered. I replied, "Fine, give me a free upgrade!" They told me they couldn't do that, I'd have to pay for the upgrade... to get the car I asked for originally. I'm 71, with a bad back, and can't stand for long periods... so I'm already in agony by the time I get to the counter. I told them, "Whatever! Just get me a full-size car." They handed me some papers to sign for an upgrade, which I signed.

On the evening of Sept. 9th 2014 after a long international flight I went to pick up a car I had reserved online with Thrifty Car Rental. When I got to the bus destined for the pick up location the driver told me that there were no cars available. I told the driver I had reservation, but he repeated that there were no cars. When I was talking to him more people arrived also with reservations. The driver refused to take us to the rental office because there were no cars. It took me over 2 hours to find a car with another company at Dulles. I ended up paying twice the amount I had expected. Dulles is not an easy place to find another car, you cannot walk between rental places like in many other airports. The car rentals can only be accessed by taking each company's bus to their location. The whole ordeal was very frustrating. I'm writing this to let other people know that this is what they may expect from Thrifty/Dollar car rental company.

Good car rental price via AAA at the Chicago Midway airport, but upon arrival Thrifty was out of cars. I along with four others was sent to the other rental companies and we were all told we would be reimbursed the difference in cost. Went to the Avis Premier and was required to buy all their bells and whistles to rent their car. Again Thrifty agent said I would be reimbursed the additional cost, which were $300 additional fees. I submitted the form and received a call from the Thrifty Representative and was told they would not pay for the additional options that were not optional with Avis Premier. So beware of this Thrifty and Avis Premier scam. I would be impressed if this review will be available to aid others to avoid this costly scam.

I rented a car from JFK Thrifty location on the new year's eve (Dec 31st) 2013 for family vacation. I drove to Atlantic city without difficulty and came back to my friend's apartment the same night. However when next day when I tried starting car, it didn't. I called customer care to send some support at 11 AM. Customer care lady took my address and said that help is on the way and will reach there between 30-45 mins. My family waited there for 1 hour, and we called again. Same lady told us that help is on the way. We kept calling - we got the same answer every time. After 3 hours we got a call from customer care saying that we reached the destination, but we couldn't see them. They told us the address they were on, it was completely different. They told us that it will take them 2 more hours to reach to new address. We had our flight in less than 3 hours from JFK, we couldn't wait for them. So we informed them about the address and gave them my friend's contact number. We took the taxi and left.

I rented a car from Thrify Rental Car at the Denver, CO Airport location from 7/4-7/16/14. I did the initial rental through AAA. AAA quoted me 1010.71. We arrived at Thrifty early July 4th with only 2 reps working & a long line of people waiting. We were excited and anxious to get going on our vacation and didn't realize we were overcharged. We unfortunately thought people were honest. We were charged 1711.68 by Thrifty. We were charged for insurance when we verbally declined it. Total rip-off of $700.

I just got a toll notice from this company. Apparently some places operate on a cashless toll system that there is physically no way to pay for if you are from out of town. The toll gets sent to Thrift who then charges a $15.00 "administrative fee" for each toll. The $5.75 that I racked up in tolls got billed to me as 80 dollars because Thrifty is a greedy company. They should be ashamed of how they treat their customers. I will never be using Thrifty again.

I rented a 4wd pickup for work, told the agent that I would be working in the dirt and therefore needed 4wd and ALL insurance coverage, LDW etc. Returned it with minor brush scratches and a dusty interior thinking nothing would be amiss. They are charging me $3000 claiming breach of contract. They just lost yet another customer for life.

We rented a car from Thrifty and when the rental shuttle got us, the driver put our laptop on the middle shelf in the luggage rack. He made a sharp turn and the computer flew off and thudded on the floor. Now when I turn it on, there is a vertical white line in the middle of the screen. My computer repair technician told me it had to be broken pixels and another screen would be about $350 plus about $125-150 labor. I wrote to the president of thrifty-budget cars, or whatever the name is: Mr. Scott Thompson CEO, at scott.thompson@dtag.com on August 11. 2014 which was about 3 days after we returned and also after thrifty customer service told me they would do nothing, despite the obvious negligence of their van driver. It is now Sept 3, 2014 and I received NOT A WORD from them! How's that for bad customer service and relations.

We had reserved a car with Thrifty through CSAA. We arrived at the Thrifty at 1 pm. We waited over 45 minutes to get the car. Then they said it would be another 20 minutes as they were washing the car. One hour later they finally brought the car and it was dirty & had existing damage. None of the agents seemed to care! We were there over 2 hours. Totally unacceptable.

I rented an SUV at the Salt Lake City airport location for 5 days. When I returned to Los Angeles, I remembered that I had left my father's handicapped parking permit in the car. All I wanted to do was talk to someone at the Salt Lake City location and have them retrieve the permit from the car before it was cleaned and rented out again. My father is 84 years old and can hardly walk. It took me 5 calls, talked to 4 people (one of whom hung up on me after she said it was my fault) before I was connected to ** at the SLC location. She said they were too busy to look, that I needed to file a claim and someone would get back to me in a few days. I explained how important it was to have that permit for my father. She said if they did that for all their customers they wouldn't have time to do anything else.

On the 17th of august, 2014, I went to collect the car I had hired from this company: The Sheraton Heathrow hotel branch of Thrifty Car & Van Rental in London. After driving for approximately 30 miles, the car began to release smoke from the front bumper. I called for the company's car rescue service and the car was towed back to the Sheraton Heathrow Hotel branch. The tow person informed me that it was likely clutch damage, and that this damage should not have been caused by such a short driving distance. This means that the car I had been supplied with by the company must have been faulty to start with, something I am not happy with as it caused us a great deal of stress as well as potential danger. However, once I arrived at the branch, the reception claimed that I had caused the damage to the clutch and that I had to pay £500, straight away. I was very unhappy with this accusation, and with the fact that the receptionist refused to replace the car unless I paid this money right away - furthermore, I am an experienced driver with 20 years of driving under my belt, and I'm sure that I know how to work a clutch.

I've just been ripped off big time by Thrifty Car Rental. In mid-April, I rented a car from them in Austin, TX. The car had no damage when I received it and likewise received no damage during the time I had it. Unfortunately, they claim that the car was returned to them with hail damage (to the tune of about $3K). From the time I took delivery of the car until the morning of its return, there was no precipitation in Austin. That morning there was a storm passing through the area. In fact, it was raining pretty hard at my hotel. I checked out and drove to a restaurant for lunch in Austin. During this time, it stopped raining. After lunch, I drove straight to the airport to return the car and catch my flight.

Reserved a full size car as we had 3 full size luggage pieces. When we arrived at Kona airport they only had mid size cars which can only take two full size luggage in trunk. Thrifty still charged full size rates to us. I have reported to their useless customers affairs group. They keep saying that mid size car is actually a full size. So we had to put the third luggage in back seat with our other passengers. So Thrifty is a complete ripoff!!!

Avoid Thrifty Car Rental! I was quoted online £165 for four days - at the London UK West Hampstead location. They tried to charge £235, and said they weren't responsible for the corporate site's quote. I refused and they backed down. They didn't have my reservation, kept me waiting 45 minutes, had no cars available, then found one! While I was there another renter left in anger. Eventually got a decent car and the agent quietly apologized to me. There are better rental companies to use.

I won't rent from Thrifty again. Period. I accidentally left my purse in my rental when I dropped it off last Sunday. They found the purse, with my ATM card, receipt, lip gloss and my name tag from my family reunion. However, my $80 was gone. I contacted the local Customer Service to file a complaint and the Manager Tina was rude beyond my wildest imagination. I thought that they would at least be concerned with the THIEF roaming about on property... working for them, but she was not. She didn't want to take a report or even investigate. She just continued to tell me that Thrifty is not responsible for anything left in vehicles... and then she hung up in my face.

Munich Airport July 2014. I had booked a Volkswagen Golf with Thrifty, but when I got to the counter, there was no Golf, but they did have a 'similar alternative' (as they pointed out in my contract - they could give me). The 'similar alternative' was an Opel Zafira which is nothing like a Golf, so I turned it down. The Arab guy behind the counter (**) told me that if I didn't want the Zafira, I could go elsewhere; he was very bad mannered in his approach. So I took the Zafira - 1000 Euros was stopped from my credit card (in case of damage for which I had paid insurance for), and I was told where the car was. When I got to where the car was, the car had damage and there was nobody there to point this out to, so I had to go back to the counter and tell '**' about it. He admitted there was damage but had forgotten to tell me, and I then got a piece of paper with the outline of the car on it with the damage marked, and I got on my journey.

I reserved a car at Thrifty Car Rental in Denver through Hot Wire for pick up on July 29, 2014. Service was extremely slow, inefficient, and indifferent. Expect a long wait at pick up and drop off. Thrifty refused to honor my Hot Wire contract on a minor technicality. I ended up paying $480 for a two day compact rental. Never again!

Prior to this rental, I had never rented a vehicle from Thrifty Car Rental before. After collecting our luggage and heading to the curbside to wait for the Thrifty shuttle that day, we were positive that we were going to have a great time in San Diego and the surrounding area. I wish that I can say the same for our rental experience with Thrifty. On the day of the rental, my family and I waited for almost 30 minutes before a shuttle finally picked us up at San Diego International Airport. There were several shuttle buses from National, Enterprise, Budget and other rental agencies that came and went, but none from Thrifty.

I recently rented a car at Raleigh-Durham. This was my first experience renting from Thrifty. I have not been to the Raleigh-Durham area in several years. When I was getting the car the clerk explained that there were now toll roads in the area and that I would need a pass as cash is not accepted. I asked if there were tolls where I was going, I got a map and showed the drive. He said he didn't know the city but that tolls were everywhere. He pointed to the card that said the pass rental was $15 and that the tolls would be added to my bill.

Rented a full sized car on Expedia at an excellent rate. Went to pick up the car at the Thrifty's downtown Toronto location on a Thursday afternoon. There were two full-sized cars in an otherwise very empty lot. I had been assigned one but preferred the other (it had a hatchback) and in order for me to have it I was told it would cost me $75.00 more! (This never happens at AVIS - my usual rental agency - they always provide me with options, while I am still on the lot, in the same sized category, and for free). I paid under protest as I needed the hatchback and was in a hurry to leave. And, although I never usually get it, this time I was persuaded to purchase prepaid gas with the promise from the Thrifty's CSR that I would get a refund or bill readjustment if I brought the car back with gas in it. I did this but Thrifty's charged me for a full tank of gas anyway - saying that since I signed off on the rental form - I was obliged to pay for the all of gas, regardless.

Rented a car. They price matched Enterprise. $98 for a 3-4 day rental. Took 2 daughters (13 & 11) to Erie & Niagara Falls. Checked car back into Thrifty and was there about 15 minutes waiting for them to check 2-3 others in. Had mgr change my form of payment. Everything was fine. Poof - a charge of $149.99 appears on my credit card outside of the $98.08 I was to be charged. I was charged $99.00 by the way. Called customer service - very rude - said we left car filthy. Bologna! Told customer service not true and everything fine checking in and then she said it smelled like smoke too!

I rented my car with them in DEN and when I picked up my car the lady behind the counter barely spoke English. She upgraded me to car I didn't ask for and I didn't know it until I checked my car in. When I brought this to the manager’s attention, I was told it was my fault, I signed a screen. I said, "I was not told I was being upgraded and why would I think to read a screen." She replied, "Don't ever sign without reading first." There is no way I will ever rent with this company again. Worst customer service I have seen in a long time.

We got stuck at JFK in New York City on July 2nd. We needed to get home to Rochester, NY, about a 6 hour drive. I went to Hotwire on my phone and tried to get a car from JFK to ROC. I was thrilled to reserve one for $148.65. I took it, and we scurried to the Thrifty counter to get the car. The Thrifty lady at the counter at JFK was very helpful and I told her our flight was cancelled and we need to drive the rest of the way to Rochester. No problem. She got me the one day rental on a nice car and we were off. We arrived the next day in Rochester and then the fun started.

First of all Customer Service SUCKS. There was a fuel option where the company fills the gas for me. For full fuel cost $56.41. (Total BS) NO ONE told me that even if I used only half the tank. I AM STILL RESPONSIBLE FOR FULL FUEL. When I called to ask about this information the person on the phone had a hint of attitude like it was something that I should know. Therefore I WILL NEVER RENT A CALL FROM THRIFTY EVER AGAIN!

I have been overcharged fuel by Thrifty and getting nowhere in getting my money back. They have treated me with contempt and call me a liar. Definitely no way to treat a customer. I cannot believe the rudeness of their staff and no one not assist me.

Rented car from Seattle and returned to Portland. When I reviewed my credit card statement later, I noticed an additional charge of around $82. I immediately disputed the extra charge and was reimbursed the $82. Later I received a letter from Thrifty demanding I pay or face collections in 15 days. The letter was received 3 days before the 15th day. I wrote a letter asking why I was being charged the extra amount. No response has been received and now it appears I have a collection agency calling me. The fact that they don't respond to my inquiring is more upsetting than the extra charge itself. Because of this, I recommend avoiding Thrifty! It appears they have a habit of sneaking in extra fees with no explanation (from what I read regarding the main complaints against Thrifty). I did find their local staff (Seattle and Portland) courteous enough but their upper management who supports this practice should not and cannot be trusted.

I booked a rental car with Thrifty in JFK airport on June 7th. The reservation number was: **, Full size sedan from Saturday to Thursday. I went to the rental car place at 11 PM with my wife and 3 year old kid and 9 check-in bags. The lady there told me that she could not honor the reservation since her computers were down. I told her that I had already done the reservation and I would need the car. She kept insisting the fact that she couldn't do anything. I asked her what can be done, since it was nearing midnight and I was with my wife and kid and all the luggage. She told me to take another shuttle and to the Dollar or Hertz rental store where they would honor the reservation.

My car would not start in Fargo, ND. I called Thrifty and they see me a tow truck to give me a jump. Although the car started I was told by the mechanic the cable to the battery was corroded and the car would not restart. I called Thrifty and was told they would need to call Minneapolis to get a new car. Seven hours later no one in Minneapolis "will answer the phone" so I am still stuck. Roadside assistance is a JOKE! I am glad I am not stuck on the highway in the middle of nowhere. I am renting another car from Avis so I can get to Minneapolis. Thrifty wants me to still pay the mileage charges as if I drove to Minneapolis despite the fact I am 250 miles away. Seriously!

Rented a car in Kalispell MT June 16-21. Returned June 21. Agent did detailed car inspection on return. Blamed me for minor chip in windshield. Could be repaired for $40-$50 normally. Charged me $175 to replace whole windshield. Suspect this an often scam/ripoff to generate more revenue. I won't rent from Thrifty anymore. Own two small travel agencies. Won't send clients to Thrifty! Rip me off... I reciprocate!

First off, let me just say I'm surprised this company is still in business. I rented a car July 4, 2014 from thrifty contingent on an internet deal at the price of $150, which originally was $124 but additional fees were "conveniently" tacked on. We arrived at the store July 3rd before it was all over and done ended up spending over $353 dollars!!! Me and my husband were told we had to pay $70 to fill up the tank. They charged us extra to do so.

Thanksgiving week of 2013 I rented a car from Thrifty at T.F. Green Airport in Rhode Island. This rental transaction was one of the worst of my 35 years of renting cars. They have a rude, pushy, woman giving customer's outright "attitude" when they refuse to purchase add-ons that just inflate the cost. Begin with Miss Rude behind the counter and before I left there she tried to rent me a transponder. Miss Rude behind the counter neglected to share this $15/usurious "administrative fee." She stated, "You will be charged for tolls incurred" if I did not get transponder. I knew of no need for the transponder as I am a RI native and was not going near any toll roads or bridges or so I thought. I drove the usual route and then I saw the sign Toll Plaza ahead. The toll was $.10 and as there was no cash lane I had no choice but to keep going.

I was in the Thrifty Store at the Dayton International Airport on May 28, 2014. I had called on the 23rd and advised that I rented this car over the internet and needed to change my dates of rental. The lady told me there would be no additional charges since it was the same day return. I wrote her name and the date and time that I spoke with her. When we returned the car on the 30th sure enough I was overcharged. They told me I would continue to be charged unless I agreed to pay the amount. I could come back tomorrow and talk with Manager. The next day I spoke with the manager named Rick and he said I would have my money refunded to me in 2 days. Six days later no money so we went up there again and he said he would send the e-mail again and should have within 3 business days. Still no money returned. We have gone back once a week for the past 3 weeks. Today I spoke with Vale and the Corporate Customer Service and she informed me that they did not care what others told me the charges stand. I want you to know that every time we went into the store there was at least one person there returning the car due to mechanical problems.

I rented a car from Thrifty at the Oakland airport, Oakland CA in mid-June, 2014. I noticed a dashboard light was on, but I didn't recognize what it was, and I was in a hurry. It turned out to be the tire air pressure warning light. In retrospect, I should never have left the lot with that car. At my destination, about 20 miles away, the tire went flat, it had a screw embedded in it. In addition, closer inspection revealed one of the front tires was nearly bald. Thrifty gave me a car that had not been properly serviced and was pretty much unsafe to drive.

Agent Nene, Jacksonville airport - "You're required to pick one of our coverage plans." Found out that is false $300 later. Called Thrifty to discuss - "We will refund you $50." I said, "Ok, thanks." Never happened. Never again! Sad service!

I booked through CarTrawler and at the rental desk in Frankfurt the rental company Thrifty did not recognize the conditions clearly stated on the voucher. No surprise they get appalling reviews on the internet. Avoid at all costs.

Renters beware of Travelers Scam. I am an avid traveler and have rented cars in multiple countries and I have run into a nightmare with these affiliated companies. I booked my car while I was still in Canada through Thrifty's and when I arrived in Berlin, the rental was through an affiliated rental agency, Buchbinder, this happens all the time so I didn't think to much of it.

I booked a car for pickup on June 9th, 2014 at Omaha Eppley Airport location. The flight I was coming on - Frontier Airlines # 438 from Denver - was late by more than 2 hours. But I called Thrifty car rental location in Omaha Airport to inform them of the delay and they assured me that they would keep the car for me or at least leave it with the counter next to them. By the time I landed at Omaha, Thrifty rental folks at Omaha Airport closed shop and went home! And they didn't leave the car with any other rental agency (plenty were still open when I landed there) either! They just didn't care!

I rented a car from Thrifty Car Rental.... aka BuchBinder. Thrifty/Buchbinder did not honor the transaction I made through the company, Economy Car Rentals. Upon returning the car, the man who took my keys reported there were scratches on the vehicle, which there clearly were not. The company claimed I owed them 800 euros for the scratches and deducted the amount from my credit card. NEVER EVER RENT A CAR THROUGH EITHER OF THESE COMPANIES!!

Thrifty Car Rental Problem. RA # **, Smoker car vehicle # ** made my wife physically sick. We picked up in Glendale AZ with plans to drop off in Jackson WY. Once the air conditioner was turned (1 hour into our trip) on, the smell was overwhelming. I called Thrifty while on the road. The nearest Thrifty location would be in Salt Lake Utah and we were to exchange the car there. We were told we should expect a credit for the one-way drop off fee. Once at Salt Lake, I was told they could not make a change in mid-contract and the credit would be taken care of at the Jackson airport. I have rented cars at the Jackson airport in the past and have always dropped them off at the airport. I was not told otherwise. My wife and I were in Yellowstone National Park that morning and had no cell reception.

We reserved a car with Thrifty. We called twice on the day, arranged to pick the car up at Dallas Love to check on it. We were told that the car was waiting. We arrived at the Thrifty lot at 11:00 p.m. and were told that they did not have any cars... Told us to try another car rental company. They showed us the door at 11:00 p.m. with no car, nowhere to go, not even a ride back to the airport. We walked to three other car rental places and finally found one that rented us a car at a $120.00 premium. Terrible service with no concern for the customer.

Booked a reservation through Expedia with a Thrifty rental for a business trip and since my flight in was in the morning and my flight out was in the afternoon 2 days later, I was charged for 3 days. When I arrived in Milwaukee, they were out of cars and it took 2 1/2 hour to get a dirty car. Missed my afternoon meeting. The car was filthy and had a huge stain on the passenger seat. Also it was a sports-type car when I ordered a compact but didn't want to complain after the wait even though it did cost be substantially more in gas. Brought the car back before the 2 day point due to the delay. When I contacted Thrifty for a refund of 1 day's rental, they told me to contact Expedia. Expedia contacted Thrifty and they will not refund the money. Took 2+ hours and 2 disconnections to even get someone on the phone to talk about the problem. I will never rent from either of these companies again! Their customer service is non-existent.

Rental car window broke. Returned it, but car had already been returned in San Francisco and I was charged $221.00. When I asked what the manager could do for my inconvenience, he asked "What inconvenience did you have?" Still not resolved.

My family and I rented a car to be driven down to Florida in. While on a wonderful vacation, Florida has picture toll cameras. Almost 2 months after returning the car in excellent condition, I received a bill in the mail for $31.79. I was so upset since I knew I paid every toll I went through. That was everyone I knew I was going through. The toll fees were very small $.77 and $1.02 making both together only $1.79. This is a reasonable amount to pay BUT Thrifty wants $30.00 to pay the state less than $2.00. This is a bunch of BS.

Was charged $555 in addition to guaranteed on-line rental car rate because Thrifty, Frankfurt International would not allow optional LDW. In order to get a rental car then, the clerk required me to take their insurance even though I used a Gold Master Card and presented the card agreement. I feel I was a victim of false advertising, since the rental rate is obviously not the Best Deal considering the additional insurance requirements.

I rented a vehicle in Philadelphia and when I used the toll roads, I paid with cash at every gate. Weeks later, Thrifty charged my card for every gate again and also a surcharge for some agency that handles these matters. I did not save gate receipts since I did not think I would need them since I was paying with cash. They flat out ignored my pleas to credit my card back and my card company was not able to reimburse me either since I had no proof of payment.

Rented a car in Baltimore to take my daughter to Penn State. Returned rental after filling with gas and with NO DAMAGE & have adult witness. Waited almost half an hour for the employees to give me a receipt; they were chatting and laughing with no other customers around (Sunday morning). We finally left the keys and ran to our shuttle to avoid missing our flight. Thrifty called FOUR DAYS later claiming the car was missing. I responded immediately (calling and emailing) with NO RESPONSE FROM THRIFTY TO DATE.

I walked into Thrifty Rental Car Service store located near Charlotte Airport at 5330, Wilkinson Blvd, Charlotte @12:00 noon on 5/28/2014 to return the car which I rented 3 days ago. I was billed for 32$ more than my bill. When me and my friend approached the Representative for explanation he was sitting in a lobby in a customer chair and told us that we returned a day later than it was initially planned so "if you have any problems go and raise a dispute." We tried to explain him that we called a day earlier of the extension and the call center executive confirmed these late charges don't apply but he didn't even bother to listen it.

Highway robbery! Thrifty is charging me an extra $15.99 PER DAY for each day I need to extend my rental! This is in addition to the daily rental fee. Therefore, they are charging me DOUBLE because I have chosen to continue to give them my business and my money! Talk about HORRIBLE customer service! And did I mention the reason I need to keep the car is because my traveling companion is too sick to leave the hotel room, much less fly?? I explained this to then Supervisor I finally reached (at a call center in India, of course) who could not have cared less, and just kept repeating in a monotone that this was state in the fine print of my three-page contract. Mind you, it is NOT stated in the online Terms and Conditions fine print! No, apparently they only slip this in when you are picking up your car at midnight after three flight cancellations, crowded baggage claims, delays, etc., and just want to get your car and leave! I have extended rentals before with other companies and never incurred this fee. I will NEVER rent from Thrifty again!!

Thrifty Philadelphia PA Airport - Over an hour and a half to reach the counter, 15 minutes more at the counter. Finally got the car, 2 years old with 47000 miles, not in decent shape. Right wiper blade totally worn away, useless in the rain which started promptly the next AM. Bottom line, DO Not rent Thrifty.

Had a reservation with Thrifty in Tucson. Thrifty is about 1/2 mile from the terminal so the email said to use the courtesy phone by the rental car entrance and call and they would send a shuttle. Also stated that they were open until midnight. I arrived a little before 10, tried the phone, no answer, tried 3-4 more times with no luck. So used my cell to call the 800 type number listed on their email. Explained the situation to the person on the phone, she asked me to wait on the line while she called them. In a few minutes, I was informed they were on their way and would pick me up in a few minutes. 15 minutes later, I hadn't been picked up, called again different person but same act, wait on the line while the office was contacted, they'll be there shortly.

Thrifty was a disaster upon entering the building. The counter people were confused, not helpful to us or each other. After numerous mistakes and do overs (>60 minutes), we rented a Toyota of some sort. The process with insurances, trying to charge me for my wife as a driver, no maps, no directions, etc. We left. The vehicle performed adequately for a 2 cylinder motor. Unfortunately, it was supposed to be 4 cylinders! Upon return, after less than 100 mi for the 5 days, I asked to extend the rental for 3-4 hours. Juan, the desk manager, responded curtly, rudely and completely non helpful. He would not budge and continued openly hostile.

Reserved car for 5 days in Albuquerque with a total estimate of about $260. Final bill was $496 - charges on bill that I was not advised of prior to renting, i.e., they charged me for a week when I only had the car for 5 days, extra chg. for second driver, etc.. Have tried to call twice today and was on hold for 15 min. each time. Got thru on 3rd try. Was told I have talk to customer service. Guess what - they are only there from 9-5 Central & no weekends. I work 9-5 Eastern. How am I supposed to talk to someone who works the same hours I do?

I explicitly said there was only one driver. I was paying but Megan ** was the driver. She gave her license information. I was charged $77 for an additional driver. I was charged $202 for insurance waiver. I said I didn't need their insurance. I had my own. There were additional charges (about 6) not explained that I did not even know about. I had expected the charge for the car to be $400. Instead it was over $900.00. Unfortunately I did not look closely at the contract until several days later. If I had complained at the time, I would have been told "Too bad - if you want the car, this is what it costs." And I would have ended up stranded without a car.

Recently, my wife and I pre-arranged online to rent an automobile from Thrifty Car Rental to use on our vacation trip to Germany. When we arrived at the Frankfurt Airport and presented our pre-rental agreement to Ms. **, the representative of Thrifty Car Rental at that airport, she refused to abide by the wording of the pre-rental agreement.

Made a Thrifty car reservation for Cancun, Mexico. Quoted $130.00. I spoke with the booking person and they assured me I would not have to pay additional car insurance because my credit card covered most of the coverage and my personal car insurance covered the rest. I was charged $459.00 at the counter in Cancun; they said that the insurance was required. I was stuck. I will never rent from Thrifty again.

I just received a email of a rental car damage complaint. The lady is very rude to me and hung up on me numerous times. She would not transfer me to a manager nor explain the damage of the claim. I would like to have this investigated by the police as the damage that she describes is under the vehicle. WHO LOOKS UNDER A VEHICLE TO INSPECT.

I rented a car from the Phoenix, Sky Harbor location, a Nissan Pathfinder, March 29,2014. I drove it up to Sedona that day without difficulty, however, on the 30th the transmission went out. Thrifty charged my bank card to pick it up and deliver another vehicle, they did so without my knowledge or permission. It gets worse. The van they delivered to Sedona was old dirty, dented and not drivable due to smoking smell. I said that the vehicle was not acceptable, but Thrifty refused to replace the car. I asked to speak with the Phoenix Manager. He refused and I quote, told the representative we were speaking to tell us to, "Buy air freshener and spray the interior." Not wanting to waste my vacation time dealing Thrifty, I rented from the Sedona Enterprise location and told Thrifty to come retrieve their van. A day later they did so. Now, I am being harassed and threatened with a lawsuit because I abandoned their vehicle. Interestingly, they are not able to tell me which vehicle they are referring to, the Pathfinder with the bad transmission, or the smelly, old van.

First off, the Customer Service Rep (John) at the Denver Airport was rude and impatient. He read his script like a robot, was irritated that I had asked him to re-read and explain what different sections meant and when it came to charging for the "Toll Plates", he just threw the charge on there and said it was cheaper to get it through them (without even asking me what my travel plans were). It was my first visit to Denver and everyone I talked to at the hotel said I didn't need it since I was not traveling back and forth on E470. He also added the $60.00 charge that allowed me to return the car on empty and informed me that it was better to do it this way because the gas in Denver was $4.00 per gallon. I trusted his insight but as I drove around Denver and throughout Highlands Ranch and other towns, I saw the price of gas was $3.24 to $3.45...I could not find anywhere charging $4.00. Also, the vehicle I drove had a 15 gallon tank so in short, it would have been cheaper for me to NOT pay the $60.00 at the counter. Straight and direct lying and taking advantage of a customer.