Thrifty Car Rental Reviews

I booked a mid-size rental car online. The mid-size care online show it will hold 5 passengers and 4 suitcase. When I picked up my car they gave me a Kia Soul which will only hold 2 people and 2 small suitcases. I challenge the rental and they said "At this location the Kia Soul is considered a mid-size." I can't believe it. Nowhere on the site when you book does it say size of car will vary by location. Kia Soul is an economy car, not a mid-size. "Bait and Switch," I will never rent from Thrifty again. Renter beware.

This company charges a $15 administrative fee for every toll charge you incur during your rental. I had $21 in tolls and $105 in fees. There was no mention of this during my checkout process and it seems like that would be a pretty large detail to not disclose to someone. They make their money on screwing over the customers, that is why their rate is so low. I could have rented a nicer vehicle from a less crummy company for the price they are charging me in fees.

Terrible company to rent from! I arrived at Atl and was charged $322 for a 3 day rental. Online would have cost $43 per day total of $129. Was charged for insurance I did not want! Do not rent from them. Unethical business practices!

Filing a complaint, you get the runaround. Going to BBB, we got no answers but never rent from Thirfty and most certainly never do prepaid. They keep your money and refuse to refund any of it at all.

I will never rent a car from Thrifty again. Let me tell you. There is nothing thrifty about Thrifty. We visited Seattle in early March 2016. We were told that, that we could purchase a full tank of gas for ~$32 and not have to fill the tank before returning, or we had to fill the tank within 10 MILES of the airport and provide the receipt to prove that it was filled at a station within 10 miles. If you chose to fill up on your own and bring it back low or further away than 10 miles it was $14 per gallon to refuel. It was ~$2.00 per gallon while we were there. We rented a 2016 Ford focus. First off, I filled it for like $28 dollars so the $32 was more than the cost of fueling. Then we returned it with almost 2/3 of a tank lost on that deal too. So now, I’ve got $20 of fuel I paid for in the car, plus the $32 of fuel I paid for when I was fear-mongered into believing that I would be better off paying them for fuel, than finding it on my own within 10 miles of the airport.

Rented a car at RSW Ft Myers FL on 3/4. Quoted a price of $774 for 15 days (+gas). Spouse had to return home for family. First hassle involved changing main driver. Required to drive back to Sanibel Island, get car and drive back to Ft Myers. Told need to return this car and take new car. Charged 455.58 for 5 days as "broke contract". Not my idea to take different car. Was told this was my only option. Drove car off lot. Six hours later car would not start. Rep then said she would give us break and charge us the corporate rate for Boston Red Sox. All kinds of different charges on agreement which she said would be included in base rate. She wrote on rental agreement in gel pen (illegal). When car would not start, called roadside assistance. Could not tell me when help would arrive.

The car was great but we were charged way too much money and spent our 3 day vacation calling them trying to get it fixed. When it was fixed we had to end our vacation early because the refund would take several days. We told them they ruined our trip and they did not want to fix the issue. We had to demand something be done and we are still waiting to see what they will do to accommodate us. DO NOT RENT FROM THEM! No matter what state they are a horrible company. I don't understand how they can just take people's money and it's ok? I will be calling the BBB today!

Don't ever extend your car rental contract with Thrifty! I called Thrifty Customer Service in advance to extend my rental return date, which they approved. HOWEVER, they applied a $39.00 admin fee without informing me (they say this is permitted in the fine print of the rental contract), and just slapped it on the final charges as an "Overdue Fee". $39.00 admin fee to extend a $17/day car rental is excessive. Adios Thrifty! You got me once, I won't rent again from Thrifty.

After spending $751.00 on a Thrifty car rental, why does a $30.00 "admin fee" on a $2.43 toll get my back up? Because I realize Thrifty's marketing wizards believe they are being cute by pulling in this back-door revenue while advertising cheaper rates. Well, Thrifty, for the sake of this sham, you're on my blacklist forever. No more will I rent a not-so-thrifty car.

Rented a Thrifty Car in Atlanta on March 16, 2016. The agent asked about additional insurance and I declined and told him I had purchased rental coverage from my own agent. This is something I have done for many years. I always decline additional insurance. When the total bill was much higher than what my confirmation said I questioned him and he told me it was because of dropping it in Florida.

My first complaint is about the woman who checked me into my rental car. When asked if I would be taking any tolls my response to her was "I do not know" and she asked me where I would be going. I told her I was traveling to OKC and she told me that I did not need a toll pass. That was the extent of the conversation. Then when I get home, I receive a bill in the mail for $63.70 for $3.70 worth of tolls. When I called the number to dispute the charges I am offered to pay $37.40 instead. Why would I pay an amount 10 times the charges?! I then called the Thrifty phone number to speak to a representative. She told me I needed to contact customer service at 877-365-5271 and Yolanda answered the phone. She was extremely short with me and all she wanted to do was transfer me back to the people with Plate Pass, and that's exactly what she did (while I was still talking).

I was very pleased with the overall rental experience as far as the car goes, clean and in good condition. However the customer service at the Cleveland Hopkins Airport location left a lot to be desired. After being lectured about tire replacement of all things (never heard that one and have been renting cars for business for many years), I was told if I wanted to cancel it was not too late! It was too late as I was heading out of town for a week at that time and did not want to go through the process with another rental company.

Apart from the cost of the car being much higher than quoted, I was in a minor accident, and my seatbelt didn't work. I was thrown against the steering wheel and hit my head on the windscreen. Luckily I wasn't going that fast, so only ended up with a lot of bruising, whiplash and minor concussion. I complained to Thrifty who put the car on legal hold and asked me to get an 'inspector' to examine the car. I couldn't find a qualified 'inspector' within their time limit, and the people handling my case do not answer their phones or return calls. Therefore this car has now been released and is back in circulation. This could be fatal if someone has a higher speed crash in this car. Needless to say I am disgusted with the actions of this company.

Rented in Houston, 10 days - originally intended to drive to Ft. Lauderdale and return there; total price quoted was $33/day, plus fees/tax and a $520 intercity fee for taking it to Florida - total charges $1205. I was OK with all this because with multiple people in the car, it was still cheaper than flying. Because of flooding in Louisiana, decided to change plans and fly to Ft. Lauderdale, so I returned the car in Dallas after 3 days. The daily rate went from $33 to $110, and my total charges were $480, even though I no longer had the big intercity fee, and was renting for 7 less days. I looked online and found that I could reserve the same car, same pick-up/drop off, 3 days, with the daily rate being quoted of $22, and total expected charges of $253. Interestingly, the website quoted 10% rental tax, but I was charged 15%.

There was no shuttle service when I arrived at the Orlando Airport which I was never told and besides they kept telling me that shuttle service will pick me up to take me to the location where I booked for my car rental. I was out of an extra 90.00 dollars to get to the location to pick up this car! My car rental was suppose to be 165.05 but since I could not return the car back to the location where I picked it up because there was no shuttle service they charged me another 30.00 to drop it off at the airport!! In total they charged me 196.00! Then they gave me a car that was similar to the Smart car--that's how small this car was! The Chevrolet Spark! HORRIBLE HORRIBLE HORRIBLE. Please do not rent from this company. No one helped me at all!! Rude as hell when I went to pick up the car at their office!!

Rented a car at the Oakland Airport and when I went to pick it up advised the car I rented wasn't available and I either had to downsize or upsize. Downsizing wasn't an option as I wasn't driving a Smart Car so upsized. Instead of honoring the price on the original rental charge they told me I would have to pay an additional 10.00 a day for the bigger car. When I tried to complain, the sales agent gave me attitude and basically said take or go elsewhere. When I called their corporate office they sided with sales agent and told me there was nothing they could do.

When you make your reservation online, and when you call Thrifty over the phone, you are given a set of requirements and terms and conditions to review. When you get to the agency, they tell you that those do not apply to them and you must purchase like $800 plus worth of insurance and coverage. I called the Thrifty 800 number again to double check my info and talked to their international division and they said that the insurance coverage offered by Thrifty was optional and I had the right to decline as long as they could put a credit hold on my credit card.

This is by far the worst company I have ever in my life dealt with. To begin, I received my vehicle as requested. A day later, a mirror was stolen off of the car, so I reported this immediately. When I did this, I was told to take my vehicle back and exchange it for a new one, which I had done. When I exchanged my vehicle, I was given a vehicle of much less quality than the previous one I had reserved. I was taking this car over 3,000 miles so it was important that I had the car I felt safe and comfortable in. I explained to Thrifty that I was unsatisfied with the vehicle they have given me and they told me that I would be able to pick up a vehicle from another location. So I called another Thrifty and explained to them the situation. They said they would be happy to accommodate me and that they had the vehicle of the class that I had wanted.

Reserved a car for 5 days with an estimated charge of $110.53. Plans changed and had to return the car a day early and they charged me $586.53 for the car. Pulled a rental rate out of thin air of $146 A DAY. Looked on their website several times and the rate for the car I rented is NEVER more than $50. They charged me 3 times as much as their maximum advertised rate. Customer Service totally unresponsive. NEVER AGAIN will I use this company and neither should you!

Unless you know 100% everything about your rental, are on your A game, and prepared to argue; pick another company. I set up the rental for my mother who has medical problems that include PTSD and anxiety issues. I hates to travel but had to go see her dying father. The plans was really late and she was already frazzled. She had never rented a car before so I told her to just hand all the paperwork to the agent at the desk. I had purchased insurance and all she should have had to do was sign and go, but the woman at the desk adds insurance and doubles the cost of the rental.

They were friendly at the counter in San Antonio when I arrived... The total cost was suppose to be 173.60 Payable at counter. Was suppose to be 70.98. I didn't know that my wife had already paid 102.62 online. When I got my bill for 204.47, it didn't seem too much. But when I got home and my wife saw that I had paid that much, all hell broke loose. I called the San Antonio branch to complain. They had me on hold for approximately 8 minutes and all of a sudden, they hung up on me... so then I called their 800 number and I'll be damned if they didn't do the same thing. It is probably a practice that they all do about the complaints they get. I will never use Thrifty again... and I will tell all my family and friends about their scams.

I will never recommend Thrifty to anyone and I will never ever use Thrifty again. I chose Thrifty due to the price and I paid more than twice what I was quoted due to the extra insurance that they highly recommended since Florida is a no fault state for insurance even though I already have car insurance. There was about a 45 min. wait in line to get the vehicle at the airport. I also received a bill for $17.43 saying that I didn't pay tolls in Fl on my return to the airport. There was no toll booth there to pay it since it is SunPass but it wasn't recommended to me by the consultant to get a SunPass. I would gladly pay the toll but charging $16.91 in admin fees for tolls under $2 is outrageous. My reservation on 12/1/15 said that my charges would be $192.20 and I actually paid about $393. Unbelievable!

I made a reservation for a rental car online using Cheap Car online. I choose an Ultima for 101.00 total. When I got to the counter I was given two choices: an Nissan and a Kia Soul. I asked which one was newer and I was told the Nissan. When I sign, got my keys and went to the car, I was surprised how dirty the car looked. It had 31,000 miles on it. Sitting next to the car was an Ultima. I went back to the counter and asked why I did not get the Ultima as requested. I was told by Dennis that I did not order that size car, but I could have the Ultima for 181.00.

I rented a vehicle on Thursday in Phila PA. My daughter was having surgery in a nearby state on Friday. When I realized Friday the time the doctor's expected to have the surgery complete was delayed I called the rental car company. I spoke with a live representative, I explained to her before charging my card "please let me know how much the cost will be before charging the card just in case I had to transfer funds". That's the first mistake. She did not listen. She charged the card and it was declined. She gave me a quote from Friday to Monday of 194. I asked her if the rate and quote will remain the same if I call back the next day as she suggested and twice she assured me the price will stay 194. When I call back they tell me 556 dollars more. How is that possible. The lady told me she would make notes and assured me it will remain 194.

The 16 of February 2016 I rent a van in Thrifty Taunton for two days. When we (my partner and I) arrived, the renting agent gave us the keys. After that he came outside with us to show the van near the nightfall around 17:02 and he was talking really quick about the damage the van already has because it was nearly closing time. However, when we gave the van back around 16:30 with the sunshine he was checking the damage and he told us there is a damage in one of the sides of the van. This damage is really difficult to see. It's like a tiny dent that you can only appreciate if you put your face in the sheet of the van; obviously we haven't checked the van like that when he gave it to us because as I said it was getting dark.

I rented Thrifty car for the first time. We declined the 13.99 per day (total $195.86) for insurance at the Tampa Airport but then the representative realized my husband's driver's license was expired. We made the change to me and he did not ask again. I believe the mistake was their fault. And I acknowledge that I did not catch it. We were very rushed and we were in Florida to go to the Mayo Clinic for my husband and to visit family. My Husband's 89 yr old Mother was not doing well and his sister who took care of her was having triple bypass surgery. Upon return of the vehicle we realized the agent had added the 13.99 charge. Asked who to see. They sent us to the office. There was 1 person behind the desk and 4 angry people trying to get answers, I waited 15 minutes and was told I had to call customer service. I called 1/15. After a series of prompts I was told it was a holiday and customer service was off.

I rented a car from Thrifty Car Rental for 11 days. My contract amount was for $113.05 per week and additional days @ $15.99 for a contract total of $177.01. My business trip was cut short by a few days and I returned the car early, 3 days early. I did not expect that to be a problem and figured that I would still be obligated to the total contract cost of $177.01. THAT'S NOT WHAT HAPPENED! Thrifty actually penalized me for bringing the car back early and charged me $754.62! They said I broke the contract by bringing the car back early and that they had the right to re-rate it.

Thrifty Car Rental in Shreveport La, Airport has no class. They are rude, don't return your calls, hit you with miscellaneous charges with no explanation, after multiple phone calls take three days to email you your final bill, and when questioned, the rudeness continuous and they eventually hang up on you. They don't do a walk through with you when you pick up and the car and they don't do a walk through with you when you return the car. Customer service is no help, local supervisor is worse. Now I know why I don't use them. This reservation was made for me by a global recruiting agency. Rest assure I contacted the agency to inform them of their preferred vendor. They have informed me that they will no longer use them as well. You know, I was wondering why the other car rental counters in the airport had multiple customers in their lines and I was the only one at the Thrifty counter. Never Again!

Thrifty Car Rental in LAX has a very bad customer service. I had a quick question about policies on my rented car. I had to call several times to find someone to talk to. Finally, I had the opportunity to talk to the site manager. Very rude and irresponsible. Ultimately, I had to make a trip to the airport site to find out the answer to my question. This company provides slightly cheaper prices at the cost of very bad customer service. Will use other companies in the future.

I rent a car online from Thrifty. When I arrived in Denver the agent advised me of the incoming weather and suggested an upgrade. I asked for the fuel prepaid program. But she put me in a declined. When I returned the car empty they charged me 187.31 for 25 gallons of fuel. I called them and they said they would not change anything or refund my money. This is robbery without a gun. My contract is long enough to hit the floor when I am standing up. Also I have nothing with my signature on it. So don't rent from Thrifty or Dollar. If you have to read everything before you sign.

Because our mom had terminal cancer, we flew to Nashville & reserved a car through a travel website. But when we got to Thrifty/Budget they didn't have our reservation and no cars were available! Amazingly the salesman saw the reservation but he said it wasn't valid! Unfortunately all the other reputable car rental companies were all booked, so we waited for hours and they found us an economy car. But it cost substantially more than online and they charges us the extra ''insurance''. I ask the salesman to please take it off because we didn't need their insurance. He very rudely said smiling ''It can't be not done now. Do you want the car or not?''

We reserved and charged our mid-size rental through Expedia for $390.40. When we got to the airport in Orlando, and went through additional services, I opted in on Loss DMG Waiver, which was an additional $256.41, or $28.49 per day. This was not made clear in the discussion. Fuel charge is for a full tank, no matter how much you use, which was explained, so that is, what it is, even though it's a ripoff. Toll charges are per day, whether you use them or not. That was not explained at all during the discussion. I guess that I should have asked for more details on each of these categories. What I can tell you is that my rental car cost me $794.16 which is crazy. I have always used Enterprise in the past, and I will continue to do so. Using Thrifty was a huge mistake. There's nothing thrifty about this company.

I rented a compact economy car from Thrifty Car Rental at Atlanta Hartsfield-Jackson Airport. Agents are clearly trained to be deceptive and to lie to consumers. Beware the additional insurance coverage upsell! They will tell you that you only have two options for insurance - Premium coverage or "Basic" coverage. DO NOT accept either! Your current auto insurance carrier most likely covers rental cars (check with your agent or read your policy before renting a car). You do not need to pay Car rental Companies (like Thrifty) for insurance coverage! You have other (more affordable) options. I was deceptively conned into paying a premium to rent a compact economy car. I was quoted $23 per day and when all fees, taxes, insurance, etc. was added in, it ended up costing me more like $85 per day! This is not the first time I have rented a car either. Also, NEVER let the car rental company be responsible for the fuel refill! They will gouge you there too!

To start out, the mini-van we reserved wasn't available and we had to wait over an hour for one to come in. Then, while still at the airport, I decided I did not want the prepaid option for gas. This was almost $50, and with the current prices on gas and knowing we weren't going to use a full tank, we didn't want this. I returned to the counter and the representative wrote "Remove gas" on the bottom of the page. This was her answer to get rid of me and keep my money.

In addition to the $166.00 rental charge that I agreed to, three weeks later I was charged $120.58. When I called, I was told that buried in the rental agreement was clause saying that I agree to pay a $15 administrative fee for each toll that Thrifty incurs (up to 7). While I never noticed this clause in the lengthy agreement, I did notice the big sticker on the windshield that said that Thrifty will pay all tolls to the Florida toll system. I assumed that I would get a follow-up bill for the tolls but I did not expect $105 in administrative fees for $15 worth of tolls.

Rented a car from Thrifty in December 2015. Needed an e-mailed copy of a receipt as mine was lost. Called (877) 283-0898 on Feb 1, 2016 around 1:40 PST. The woman who answered the phone was a GD MONSTER. I cannot believe people like this have jobs. I could not have been more polite, too. Don't want your business ever again. Will never utilize Thrifty and will speak down to friends and family moving forward. Do yourself a favor Thrifty, AUDIT YOUR OWN PEOPLE.

Paid for rental thru major credit card in Michigan. Got off plane at 1150pm shuttles to Thrifty rental and no car because we left all personal credit cards at home and bought prepaid credit card. They said we need a major credit card when we came also? Huh? We already paid? Manager there was unable or unwilling to resolve this. We asked if we can show a picture of card or call my bank or pay 500 cash deposit. Nope. So we went up the street, paid 200 cash deposit on a clean silver Honda Civic. I drive a f250. But this was perfect for the trip. If you need to rent a car here. Use enterprise or a larger known companies. Don't cheap out here. A lot of places know they can bang you for a few hidden charges. Enjoy L.A. though.

The reservation on the website gave me a price of $192. I needed to change the pickup location... they told me $25 on the phone to do so. Fine. I get there and they tell me my credit card hasn't been charged and by the way, it's $44 to change airports, you need to get an E-ZPass tag for $10/day because it's required at toll lanes (that's a lie and price gouging) and by the way... here's a list of additional fees. It came out to $465 charged IN ADDITION to the $192 charged. The lady on the phone (after I was even able to get through to someone - you can only call 'reservations' and ask to be transferred) just talked through me and told me I have to call a different number for their "third party" that handles the website. I'm just going to dispute it with the credit card company.

I rented a car for 5 days in Ft Meyers FL. I told them I was driving to Tampa on 75 North. The counter person told me it was approx. 70 dollars in tolls and you should get the plate pass so I don't have to wait in line to pay cash. It was 52.49 for 5 days. There was not 1 SINGLE TOLL!!! I called up to get a refund and they told me its not possible and hung up. The counterman are paid extra to push insurance, toll passes, etc. DO NOT EVER USE THIS COMPANY. They should be shut down for lying to people.

DO NOT USE THRIFTY OR THEIR PARTNER COMPANY DOLLAR RENT A CAR. They lure you in with cheap rates and then make their money on the fine print and what they don't tell you. I just rented an economy car in Houston from THRIFTY. At the rental desk the gentleman asked if I wanted to fill the car or have THRIFTY fill it. I opted to fill it myself as the gas stations in Houston are just up the street. At no time did the man state that I need to save my gas receipt to show to thrifty. I put 67 miles on the car, put $5.25 in gas at the station and brought it back 7 hours later.

BEWARE! Read carefully, as these hundreds of bad reviews are not the exception but rather the rule. I have been renting cars for both vacation and business for over 20 years, and have been fairly faithful to Enterprise and Avis even though their prices are significantly higher. Due to a rare event I was unable to obtain the vehicle size needed from anyone but Dollar -AKA Thrifty. Basing my previous experience on the aforementioned, I did not review Dollar ahead of time... What a bad mistake! I reserved my car online at Dollars own website two weeks ahead of time and was quoted a final price as well as a Toyota Rav 4 or similar mid size SUV. Three days before picking up the car I called Dollar to confirm my reservation and asked if they were 100% certain I would be able to obtain a mid size SUV. She stated that if I gave her a $100.00 deposit right then over the phone she would promise I would have no issues. I agreed.

Well, we did an upgrade and were kind in a hurry.

I booked a vehicle over the phone while looking at the vehicle list on their website. The car was $19 dollar per day and the insurance was $11/day. The lady confirmed $60 for 2 days rental including insurance. I went to pick the vehicle and the guy mockingly told me insurance was $28 + $17 + $6 and the car was $21/day!!! I told him that I booked it for $60 for 2 days and to my surprised he told me their people handling booking do not know what they were doing! I ended up paying almost $200 for 2 days almost 240% more!! The hidden fee is absurd and a total fraud. I do NOT recommend it to anyone.

I have rented cars all over the world for over 30 years and NEVER had had an experience like I had recently at the PUNTA CANA/DR Airport (PUJ) airport (Dominican Republic). I had compared rental prices online through Expedia and paid for (received confirmation #) a Corolla for 5 days for $161. With dinner plans in Porta Punta, we encountered this unprofessional agent who insisted that I pay $387 for (prepaid) $161 reservations. He said the Expedia International insurance "wouldn't cover" DR incidences (while their insurance cost double), that the taxes were twice what had been charged, and that there was an extra charge for a 2nd driver (that I'd already paid for online).

I was told on the recorder of Thrifty Car Rental that a debit card is allowed to just let the customer service person know. When picking up my car she told me I could not use this debit card. 2 miles away from house and had to do something different was planning on a short trip and that was also messed up. Please have the correct training for the customer service people and I don't want this to happen to anyone else. Please take debit card off your phone if you are not honoring those.

Rented online for trip to Florida in October. Was told by operator I could have XM radio at no charge. At the desk in Orlando, woman was like a ** in her demeanor. Tried to upsell 78 to get a car with XM. Ended up without XM. Overcharged by $500.00 when returned car to Jacksonville, FL because car was returned early. All employees said charge was a mistake, but no one had authority to change it. Called manager, called customer service 3 times, called corporate, never answered.

When I rented the car, I had no intention of using the turnpike so I did not rent the E-ZPass for $5.00 a day. Unfortunately, there was an E-ZPass in the car and was SUPPOSED to not be activated unless the box is open. I kept it closed. When I went through the booth to pick up a ticket to pay cash, no ticket came out. At the end of my trip (a $2.30 charge) the toll booth at the cash booth told me the E-ZPass had been read. The same happened on my way home. This time I opened and closed the box to make sure it was not open at all. My total charges should have been $4.60 but I received a bill for $79.99. When I called the woman was very pleasant and said she could reduce the charge to $40 which is still ridiculous. This is very unfair to renters.

Reserved Thrifty car through Orbitz for Dec. 29 rental in Mexico. No cars were available when I arrived. Did not get car until Jan. 2. And that car was much more expensive than car I had reserved. An hour of being passed around from phone ladder to phone ladder with Thrifty yielded the information that overseas Thrifty rentals are through locally owned franchises and US Thrifty is not responsible and can do nothing. I will never rent from them again and urge you not to also.

I had a reservation with Thrifty at O'Hare international airport for a mid-size Sedan. I got to the location 45 minutes before my scheduled pickup time. The person at the counter told me they're still preparing my car so I would have to wait. Seeing as I came in earlier than expected, I was not surprised and obliged. An hour later they call me up to the counter. Here I am thinking I will be finally getting my car and be on my way. Wrong! The counter person tells me they don't have a car for me anymore because it was given away to someone else. He said that he couldn't find me and had been calling my name for a while but since I didn't show up, the vehicle was given away. The best part, I was sitting right in front of him in the same tiny room the entire time. I pointed out to him that I have been literally in front of him for the last hour, he became quite defensive saying they don't reserve cars for people and it's based on who comes first.

The WORST car company I have ever dealt with (& we rent a lot!). Slow & deceptive. I was pregnant and travelling with 3 small children under the age of 5 by myself. We had just exited a 4 1/2 hour flight, lugged all of our luggage through the incredibly inconvenient shuttle process and waited in line for nearly 40 minutes. With the haggard children lobbying for my attention the agent asked me, "what kind of insurance would you like?" This being my first time renting by myself (usually, my husband handles the interaction) I replied in question form... "whatever is the most basic that's required..."

My rental car experience was deceiving and unprofessional. I reserved the vehicle online, a few days before my trip to Santo Domingo. My mother (who resides in the city) went to pick up the car. Upon her arrival, the associate Edgar told my mom that she cannot rent a car unless she purchases an insurance that costs the same price as the car a day ($25) and if she declines, that she will not be able to take car. She has no choice but to take the car because I arrived that same day and she needed to pick me up at the airport. The manager was informed. He pretty much said "We are out of luck and we cannot return your money. Have a good day." I WILL NEVER RENT A CAR FROM THRIFTY. I later found out Thrifty in Dominican Republic cheat their consumers into buying unwanted insurances by informing them they will be able to rent a car with Thrifty. This type of behavior is completely unprofessional and Thrifty USA should be aware and fix this problem.

Through AAA I was quoted price $299.78 and registered in my husband's name since he would be main driver. When we arrived at the counter with paper in hand showing price due, I added our daughter as an additional driver which I had expected to pay add'l. The reservationist states they did not have the size we requested, but would upgrade at no additional charge. Unfortunately due to my negligence and the hectic atmosphere at the counter, I did not examine the receipt that I signed which was for $523.31 until later and at first thought they had a hold for add'l expenses in case of damage. I was charged for the upgraded car, concession fee recovery 45.70, vehicle licensing cost recovery 2.26???

We recently traveled to Denver for the funeral of a close friend. The news was sudden and the planning was short notice. When we arrived in Denver, the service we received was poor to say the least. The first four cars we could choose from had terrible odors, and they were dirty inside and out. The third car, which did not meet the size or comfort expectations that we paid an upgrade price for, was not as smelly, but didn't have that clean car smell. The car was a white Nissan Versa. It had large dark stains on the carpet and dings and damage all over the body. The attendant didn't even check any of it. We took the car because we were running short on time to the viewing.

I had an awful experience with Thrifty car rental. For years I have rented cars and never had a problem with payment. I rented the car well in advance for my Thanksgiving holiday trip online. Spoke with a nice gentlemen, which charged my card right away. There was also a $15 dollar booking fee. Once the full payment was taken never once did this man tell me that there was airport taxes and fees upon picking up your vehicle. I'm very upset with renting through CheapOair to Thrifty/Dollar rental. Then when I called to speak with a manager a woman whom I didn't get her name said, "there are no managers available." How on earth can this company have no managers available to speak with. She hung up on me as well. I will never ever book anything through CheapOair again.

We rented a car from Thrifty Car Rental. We had all full cover insurance. Unfortunately we had an accident when we returned the car. The general manager at the airport in charge was very rude and did not know how to read a contract. He told us that he was going to charge us for the days that the car was going to be repaired. (Loss of use) This guy did not know where the wording was in the contract. We had a horrible argument, he threatened us by calling the police. We requested to talk to his supervisor and refused our request. We later had an email from someone higher than him, he was also a complete idiot. People/Consumers avoid avoid avoid avoid renting a car from this place. Be careful it is still run by the same staff. One star is too much for this company. Even in USA no one can help you.

They don't deserve a rating!!! We were victims from our Arizona trip this past Oct 2015. We booked our flight, hotel and rental car through Travelocity and my husband showed the itinerary at the airport when we landed. Thrifty Car Rental. The only thing my husband wanted was the pre-gas and declined all the other offers and was told that he had to sign and initial to decline. We got home after our vacation and the following day my husband saw that his card was charged again for the rental car. He called Travelocity to confirm that the rental card was paid for at the time we booked and the agent from Travelocity contacted thrifty, but told them that my husband signed another contract.

I booked a car through Thrifty for pick-up at the Sanford, FL airport on 11/5/15. My flight was due in at 10:00 p.m. When it was delayed due to mechanical issues, I contacted the 1-800 number for Thrifty. The person who answered the phone was in the Philippines and spoke very poor English. She advised that because the Thrifty car place at the Sanford airport closed at 11:00 p.m. (my flight was now scheduled to arrive around 1:00 a.m. on 11/6/15 - 3 hours later than originally scheduled), I would need to come back to the airport at 8:00 a.m. to get my car. The stupidity of this was totally lost on the lady...

I rented a Chevy Traverse [Unit: 215858], rental agreement #** from the Thrifty Rental location at 8014 E Sprague in Spokane Valley, WA for a business trip. The rental started with the location not having the vehicle I reserved. However, they offered to immediately upgrade me into this Traverse that had just come back and was clean. On initial walk around I did observe scratches to the lower bumper and along the door panel and the rental agent noted those. Otherwise the vehicle appeared in good shape. I took the rental and hit the road.

When my wife and I went to Chicago, we arranged to rent a car through Thrifty Rental Car. They seemed to have the best deal for prepaid car rentals. When we arrived, we joined the long line at their just off the airport location. As we stood in line, it became apparent that up selling was the name of the game there and then. One agent attempted every conceivable form of up selling on a group of ladies who, like us, had a prearranged rental. What I thought was the most outrageous up-sell was his telling them that they could not leave Chicago without driving on toll roads. Furthermore, he told them that many of the tollbooths only worked through electronic payment devices. Specifically, he said that if they did not rent one, they would be ticketed and the fines would be much higher than the rental charge Thrifty was charging for the device. The woman renting the car had to demand that Thrifty honor the prearranged rental agreement.

On October 20th 2015 I rented a car from Thrifty over the Internet with my credit card. I flew into Burbank airport on Oct 22 2015 but Thrifty car rental had no cars. They told me that they didn't have cars of a different class or size - they had zero cars. The only option they gave me was to wait around in the car rental place for another car to show up from a previous renter. I had plans and time tables that Thrifty ruined. When I asked how this could happen, the response from the girl at the counter was that all the car companies do that now. It has never happened to me before. I thought I should warn other renters about this business practice of Thrifty's. It is hard to believe that we have arrived to the point where you can purchase a service from a company and they can legally not deliver what someone has paid for.

I rented a car from Thrifty rental in Las Vegas Nevada and booked it online. They use some overseas company called CarTrawler to charge your credit card a deposit fee.They are ripping off the customers. First of all when you go to book the car they don't tell you about extra charges when they quote you the price. They take a deposit from you and when you get to the rental desk they put added charges on the rental agreement. In addition they told me my credit card was invalid and my girlfriend ended up renting the car. When I got my bank statement they kept the deposit and denied me a refund. Good luck trying to get anyone at CarTrawler to dispute this cause I can't even find an address. I am reporting this to the Better Business Bureau because I am sure I am not the only one this is happening to. Bottom line is never rent from Thrifty.

I have never had issues with car rentals until I used Thrifty. They added costs and coverages to my rental agreement that I had declined, they sold me on additions to the car that were a scam. I was told I had to use an EZ Pass from them to be able to pay tolls since none of the tolls took cash, which was a lie, I only went through one toll the whole time and it would've accepted cash. I was then later fined for tolls which they said they would take care of and when I tried to dispute it I was given someone else to call every time and it just was not worth the hassle calling everyone to figure it out so I just took the additional fine as a loss instead of having to try and talk to more Thrifty employees. Needless to say I will never rent with them again and will tell everyone I know to never use them.

My experience was absolutely atrocious! I suggest avoiding this company to its entirety! The customer service assistance was rude! The information agreed upon was invalid. Save yourself the headache and try a different company! I was extremely displeased! I do not understand how they are still in business!

Thrifty - Hertz Car Rental in Las Vegas - airport location charged my card an additional $2500. When the sales agent could not assist we asked to speak to the manager. The "manager" said it was due to a computer glitch that he COULD NOT REVERSE. He gave us the email of his city manager but would not give us a phone number or name. I have emailed this person twice with no reply. I plan on disputing all charges and filing a formal complaint. In addition, the lines are excessively long and tiresome. Individuals LIE about additional coverage and fuel charges. Worst company ever.

I rented a car and the rental car's key got stolen. Since my credit card covered rental incidents I did not get the insurance from the rental company. I had to tow the car and pay $350+ tax for the lost key in advance before I can get a replacement car. Once I got home I called my credit card company and filed a claim 9/10/15. The insurance needs documentation with specifics of the charges; Appraisal of or Estimate of Damage, Fleet Utilization Log. MasterCard has sent thrifty several request with no success in them providing the documentation. I called several times, spoke to customer support. They told me the claims department had to help me. Spoke to the claims department and they told me that they couldn't help me because I already paid for the key that customer service had to help me.

We were in a jam having paid a week rent for a cottage up North and not able to get a minivan we reserved from Budget. Thrifty came to our rescue with the best minivan available at a lot lower price than Budget. We had VIP treatment and would like to recommend this dealer to everyone.

Los Angeles LAX Dollar Thrifty shuttle service took over 2 hours, YES PEOPLE 2 (TWO) Hours to get me to the rental location due to the extreme number of people WAITING for the 1 (ONE) running SHUTTLE. During transport the driver hits a pole tearing the bus passenger off, I should have known that this was only the beginning of bad to worse. My wife and I waited for another 1 1/2 hours for customer agent to check us in, finally one of the KIOSK's was available. People avoid these if at all possible, can't hear them then the printouts are not readable. I reserved my car thru UNITED AIRLINES for a set price, the car rental price was HIGHER, again all they would say is "we don't know why" and there was nothing they could do but I have the choice to go elsewhere. They told me that if you can believe it.

Kauai - I have waited over 2 hours for a car. Still 45 min away. Worst experience ever!! One person at the counter and 4 employees standing around. Obviously they made more reservations than cars. This company should not be in business. I have pictures to prove this event. Zero rating is too high probably a -10 is better. Have driven for 50 years and never had this obnoxious, horrible treatment!!! Now 2 hours 55 minutes waiting for a car.

I reserved a rental vehicle two weeks prior to need thru the OTA Expedia. The vehicle we had requested was a 2 or 4 door mid-size car. We wanted this size vehicle for comfort as well as gas efficiency. When we arrived at the counter to pick up the reserved vehicle the counter agent told us they had sold out of the midsize cars. Now again we had reserved this vehicle two weeks prior to need. They offered to upgrade our choice at half the cost, we did not need nor want an upgrade but within the two weeks of the need my husband's mother (which was the reason for our trip) had taken a turn for the worse and we could not start all over again.

Beware! Thrifty is not so thrifty, at least in Florida! When we went to the counter to rent our car, we were asked if we would be using the toll roads. We didn't think we would, so we said no. Nothing more was mentioned about it or why they asked. Upon return from our vacation we received a letter with an additional charge of $105, because we did end up using the toll roads. Did the tolls cost that much? No! We, in fact had a total of $10.30 in tolls. The rest is an "administrative charge"! Unbelievable! And there is no other way you can use the toll roads, other than paying them for the pass, which they charge $8.99 a day, or $45.95 for a week! We never knew any of this until the unfair ridiculous charge came in.

On the website they ask if you would like to play the day wild card and win a chance to upgrade to a full size, etc. When getting to the rental Tampa Airport, the rep laughed and let me know that it was a scam. Since I paid for a compact car that is all I would get, there was no wild card. They are told to always give a compact or small car, only give what the customer paid for. I would have upgraded but was told double the cost to upgrade to the next size. I was then stuck with a small compact car that was filthy dirty, with holes in the carpet and a strong smell mold.

As frequent customers, we are appalled at the lack of professionalism & efficiency of our rental agreement. After being inconvenience with a two hour wait for a reserved rental vehicle, we were also overcharged for the rental as well. On 7/26/2015, we contacted corporate as advised regarding this issue and Cherise informed us that a credit of $166 was issued on 7/26 and that it would take 3 to 5 days to process. We never received the credit.

Rented a car from Atlanta airport for 81.31 with tax and fees included. I forgot to refill the tank and was charged an additional $183.15 for 15 gallons of gas. That's over $12 per gallon. How do you people sleep at night? Total ripoff!! And to top it off, I wait on hold for 45 min before I even reach a live person who has an "it is what it is" attitude. Never again will I rent from Thrifty!!!

Be sure to read the small print of your rental contract. I rented a car in Florida from Thrifty and did not realize that my SunPass was not working. Therefore I did not pay the toll charges of $3.75, $7.00, and $3.75 - for a total of $13.50. I received an invoice to pay the $13.50 plus $15.00 for each toll charge in admin fees ($45.00). This came to a grand total of $58.50. This is not at all acceptable, $45 in admin fees to collect $13.50. BEWARE!!

My husband Duran ** and I rented a vehicle from Thrifty. We were overcharged. We went back to the airport in Fort Lauderdale to inquire. We asked for it to be cancelled. The agent assured us that it would. To date monies aren't released.

I made my reservations 5 mo before our trip. The deal was amazing a little over 300 for 15 days. Talk to customer service personnel. I had many questions on how renting car works. I ask the question about a debt card and they said they accept that kind of payment. Great. I was so happy about that, was there any other add-on BC the price was so low (not complaining about the price). About 30 days out from the trip I called to make sure our reservation was still good, to find out the price went up to 650$. Not the price they quoted me.

In August 2014 I booked a hire car via ECONOMY CAR RENTALS Voucher No ** with the car renter provider confirmation No: ** Account: **. This car was to be picked up at Orlando Airport International (Y66ATK) on the 12th August 2014 at 21.30. The rental ended at 28 August 2015 at 21.00. Thrifty car hire charged my American Express card on August the 29th Agreement: **. In February 2016 Thrifty Car Rental charged my American Express card again for the same Agreement No ** Dates 12th August 2014 - 28th August 2014. I queried this transaction with American Express in February 2015. They in turn looked into the matter, sending Dollar / Thrifty a letter asking for any evidence and gave them 30 days in which to reply. Thrifty did not respond to American Express. They did not challenge or produce any evidence. American Express proceeded to cancel payment.

We are from California, we have freeways! My husband and I were in Tampa, Florida and went to visit my parents in Palm Beach, Florida. We rented a car from Thrifty for a decent price, and we PAID each and every toll. Weeks later, I received two bills from them for OPEN ROAD TOLL (apparently if you are driving a road, Florida charges you), and the biggest bummer is for each and every transaction, usually 70 cents toll, they charged me $15 administrative fee for each! What a rip off!!!

Used Thrifty car rental in the past. Wouldn't use their services again. Called for reservation in Htfd cribbage. Estimated price for 10 days approx $355.00 actual Bill with added charges = customer facility vgg = 35.00. Tourism srcg = 10.00. Energy recovery = 1.49. Concession recovery fee = 45.56. Vehicle license fee = 13.31. State tax 42.72. Total price for ten days = 556.99. Truly deceiving. Will contact atty General.

I would like to share with you the unpleasant experience that I have had with thrifty. Me and my wife were in a honeymoon in the USA. We have planned this trip for few month and worked hard to save the money necessary. We have booked a car through THRIFTY for 14 days. When we got the car the computer inside the car showed that one of the tires has only half of the air pressure that is needed. We told that to the service representative and he said that it's OK. Since we are not familiar with that kind of car we had no choice but trust what we've been told. After a few hours of driving the car computer wrote that we have to fill air in the tire. So we did (paying 1$ for that) and the message disappeared. After a few hours the message showed up again. At that point we got to realize there is a problem with the tire. We called to the customer service and explained the problem.

I rented a car for two weeks in Puerto Vallarta, Mexico. 30 minutes after I was driving to Punta Mita we noticed a chip in the windshield. We didn't notice the chip when we walk thru for the check-out list with one of the agents. He took a lot of pictures of the vehicle back, both sides front only at the bumper and made his checklist without providing me any copy of his list.

I reserved a car last weekend and after an hour with an incompetent manager I thought I was finished. I called today to confirm prior to leaving for our trip and found out that the manager wrote everything wrong. Now THRIFTY will NOT honor what I originally booked. Heed my warning, do not use Thrifty.

Thrifty Car Rental had us wait three hours. There was no explanation or help. When I called them they refused to allow us to pick up car at another location at the same rate. Staff was rude. I know problems happen but there was no customer service or understanding.

At reservation time we were given a daily rate, reservations were made two months in advance. When we went to pick up the rental we were given a daily rate TWICE the rate in which we were told. Then we were told we were not able to get the car we wanted because the airport overbooked their rentals (which made no sense and we should've been a priority because we made reservations so far in advance). So we were only given the choice of getting something much larger than we needed, again for more $$. We left, unhappy, without a rental.

Customer Service call line is horrible. I have been a loyal Thrifty customer for over a year now. I rent at least 5 days a month minimum. Every time I call to talk with customer service it is a nightmare. They hang up on you multiple times, they transfer you blindly if asked not to, they also do not listen, lastly they don't care. Their cars are decent but if you need to call for anything be warned, worst phone customer care ever!!!!

I rented a car through Thrifty.com. I reserved and partially paid for a rental. On my credit card statement a "foreign transaction" of $3.06 appeared in connection with my rental that was charged by carhire.com. Why is Thrifty.com reserving their cars through a company based out of Dublin? I was not aware of this additional charge until it showed up on my credit card statement and not until I received a reminder email from Thrifty and in this message it states "This charge (the car rental fee I paid $102.00 may appear on your credit card statement that is based in Dublin." Because I was charged by a Dublin bank, my Credit Card company charged me a "foreign transaction fee." No it's less than 48 hours from my rental and I can't cancel otherwise I will be charge 20 London pounds (and I assume another foreign transaction fee)!

I recently rented a car from Thrifty Car Rental at the Las Vegas Airport. I had to wait in line an hour and a half to get the car. No other car agency had long lines. If they had made that many reservations for the same time, they needed to have enough agents to deal with the volume. I had to call the company twice the day I was to return the car. First, the starter button did not work (It was a keyless car). Then the gear shift stuck and I was unable to get the car out of park. I was extremely frustrated with the company and would never use them again.

Rented a compact car Ford Focus or equivalent. At time of pick up, an economy car was offered a Chevy Volt. Told that is the new compact... however website does not match. Paid upgrade fee to get a mid-size (Toyota Corolla true compact), called to complain about the $90 additional fee to pay and the misrepresentation of the website. Asked for a supervisor, was transferred to the pay tolls line. Called back, asked to speak to a supervisor, was denied and hung up on although I never cussed or raised my voice. There is no one above a customer service rep that can hear my concern... that in itself is concerning. What if I have an employee complaint? I have added images of the car parked in the compact at Seattle airport and definition of economy and compact on their website. I had to pay the upgrade because I wanted to enjoy my vacation, but buyer beware!

I was told by the front desk person that it would be best to prepay for fuel since the rates in Florida were higher. This was a outright LIE! They will not refund you anything on the prepaid fuel so don't pay for it at check in, the rates are lower outside of the airport.

Los Angeles, California, 5440 Century Blvd - I rented a "luxury" vehicle from Friendly ** on June 16th and after a high pressure pitch from "New Best Friend **" to purchase the optional insurance coverage LDW - which I declined because it was redundant in my case - I was assigned a two-year old high-mileage Nissan Maxima with some minor body damage. It'll do, I thought, the interior was fine and minor body damage and high-mileage notwithstanding. I returned it on June 24th in EXACTLY the same condition.

I reserved a four door Jeep in Lihue, HI. When we arrived all they had was a two door Jeep. This was less expensive but the woman at the counter said she would call us about it later - to adjust the price. Never received a call. After we got back home I emailed customer service. They said it's the same "class" of car. However the website indicated a $100 price difference. I didn't think I should pay $100 more for a four door Jeep when I only received a two door Jeep. If they are the same class then why the price difference? Shouldn't you pay for what you receive? I paid more and got less. Thrifty gets 4 stars for vehicle selection because not every major company had four door Jeeps. Apparently Thrifty didn't either. Customer service was pleasant, just not giving me the price adjustment I feel is deserved.

Please, please, please. However much you may be tempted by some circumstance or come-on: DON'T, DON'T, DON'T rent a car from Thrifty. Worst car rental experience I've ever had. I don't know how these guys stay in business. I usually rent with great success from Enterprise, but they wanted what I felt was too much for a one way rental, city to city. So I checked with Thrifty, and they gave me a good price. Hmmm. There's a customer born every minute, as P.T. Barnum used to say.

My mother rented a car from this place. She traveled to Las Vegas when arrived noticed that one tire was leaking green ooze and had a hole on the sidewall. She called Thrifty and they said it's ok as long as it's not flat. How safe is that? She's traveling far and in very hot temperatures. She didn't notice it until she was unpacking. She is traveling with special cargo, my wheelchair bound sister. We are worried for them. She went to the Las Vegas Thrifty Car Rental to see if they can help and they said they are a franchise and they make their own rules.

I rented a car for one week in Baja Mexico. I purchased insurance through Expedia. I was told by the Thrifty agent that the Expedia Ins was not valid and that I had to purchase Ins through Thrifty. I was given 3 options: 1) Liability - $3000 hold on my CC ($39 per day), 2) $2500 Deductible - $2500 hold on my CC ($69 per day), 3) Full Coverage - $500 Hold on my CC($89 per day). I stood at the counter arguing why the Expedia ins was no good, why they needed to put a hold on my CC. Finally, the agent told me they used to get commission on these ins sales but no longer got them, but for $50 cash he would put me down for the Full Coverage option for the Liability price and a $500 hold on my CC. I did end up paying the guy cash and he did give me the full coverage. What a scam... and oh, the other couple traveling with us got the same "deal" from their agent.

We rented a car from Thrifty at the Denver International Airport on June 28th, 2015. When we got off the shuttle, we arrived with about 15 other people waiting in line for 1 service representative. It took nearly 30 minutes for them to bring out a second representative. When we got to the front, the representative was clearly untrained and needed to ask his associate several times during the process. When we got to the part where we could decline insurance, he insisted that we needed to purchase the basic insurance and that it was NOT optional. I asked him again for clarification, and he insisted that I was required to purchase this insurance. After a long, grueling day of travel and with about 10 other patrons glaring at the backs of our heads, I had no choice but to agree and move on.

This place is terrible. I give them -10 stars. They do not put enough information on the site. They refused to accept my credit card bc it was an out of state bank. I will NEVER use them again EVER.

I prepaid the service by internet one month before my trip in the US and the day after I dropped the car in the Miami airport, Thrifty charged me the same amount even though the agent assured no additional charges would apply.

We pre ordered a car from Thrifty online expecting to receive a car for pick up at 11. When we signed up and they collected our money we were not informed of the wait, only after they took the money we were told there would be a small wait. At 1.30 I still stand here waiting! I find this unethical! At around 1 we were offered a car that smelled of urine and was dirty. I complained and was told to take the car and when I return it I must complain. Upset I argued with the gentleman that it was unfair for me to drive a dirty car. His manager came and said that he could get me another car but could not tell me how long it would take. We missed seeing the Everglades and since we are from South Africa I have no idea when we will be able to take the kids again. We are also traveling with our parents in their 60s!!! Also the inconvenience caused was ridiculous!!!

I'd give ZERO stars if I could. While in this office 8 days ago, asked if I needed to get money for the toll booths and was told YES! This was after I struggled with multiple suitcases only to watch the staff not even offer to help. Discovered upon returning the car that I was charged $10.99 for the PlatePass on the car. I called to get this money put back on my card and was told yes, only for the money one week later not to be put on the card. I have called back and after talking to SIX different RUDE women, keep being told that I won't ever get the money back and should stop calling. I cannot believe how rude and mismanaged Thrifty car rental is. I will never, ever be using them again and I advise you to do the same. Absolutely horrific service.

We were going to the airport and planned to use thrifty's shuttle service to get there. They said that their buses come every 10 or so minutes. Those ** kept us waiting for nearly 40 minutes and we almost missed our check in-time. Next on the very same trip we were going to use their shuttle service to get back to the thrifty place from the airport. We called the phone number they provided us and the line was busy. We called them a bunch of times for around 15 minutes and the line was busy every time. We had to call a taxi to get us there. I used hertz for a different trip and honestly they were way more responsible. If you want to save yourself from a headache, don't use thrifty.

I recently made a reservation at Thrifty Rental car in Tampa Airport in Feb 2015, for June 3rd for 6 nights. I reserved it for $260 premium car. When I got to the counter, the customer service was rude. He wanted my credit card before he quoted me a price. I said "why are you quoting me a price when I have a Reservation already for $260?" I made sure I gave him a Credit card with a limit of $325 so I would not get ripped off... and of course my card got declined... he tried to process $450 on it. I said "why did I made a Reservation if you are going to charge me whatever you want to?" He said I had to have his insurance, even though My car insurance would cover damages.

We reserved an Economy car described as a Kia Rio or similar (a 4 door with a trunk). When we got to the Thrifty/Dollar rental desk, they stated that "their Economy car was a Fiat hatchback and it wouldn't fit our two pieces of luggage" (Our luggage was average sized). I stated that the car I reserved does fit 4 people and our two pieces of luggage. She stated, "Well everyone has a different perception of what two pieces of luggage means." The Fiat barely fit two carry on pieces! She then recommended I rent a mid-sized car. Are you kidding me? For two pieces of luggage and two people? I told her I wanted a Kia Rio or similar, as that is what I reserved. She offered me a Toyota Corolla.

On July 4, 2015 I rented a vehicle from the Thrifty Rent A Car at the Sarasota-Bradenton Airport in Sarasota, FL. My family was taking a trip to Alabama and wanted to rent a car so that we would feel more secure on our trip. This experience has been the worst vacation experience ever! I received a great rate with Thrifty with the wild card and was told my car would be a compact or higher. The first vehicle I got was two years old, had over 60,000 miles on it and reeked of cigarette smoke. I returned it within an hour and was given a 2015 Ford Focus. This vehicle had just come back from rental and we took it. Once we arrived in Alabama, my husband noticed that the back passenger tire had a bubble on the side wall. We immediately called roadside assistance so that it could be taken care of without causing a tire blowout.

My wife and I rented from Thrifty Rent A Car in the Tampa Airport May 25-29. This was the most costly 5 day rental I have ever had. When we received the car it was not cleaned well or had Window washer and when I told the person given out cars he just looked at me like I had 2 heads. The day we were to bring the car back since it was a 35-minute ride to the airport I wanted to wait to get gas so the gauge would read full. I had asked my wife to remind me but we both forgot. Well this was a costly mistake since they charged me $10.89 a gallon which came to $73.96 - REALLY. Gas was only $2.55 average a gallon. Charge double even triple but where do you get off charging $10.89 and when I said “I am not paying that price” the attendant smiled and said “You signed here that you would. You should read the fine print.”

I rented a car from Thrifty for 24 hours to go out of town to bury a friend who had passed. I returned the car on time and full of gas with no problems. Several days later I begin receiving threatening phone calls saying that if I did not return the vehicle it would be reported stolen and the police would be notified. Panicked and confused, I contact the security department and I am assured that it is a glitch in the system and I have nothing to worry about. The phone calls continue and nearly two weeks later, I see a charge to my bank account for $820.32! I contact customer service the next morning because they are not open 24 hours a day. Reservations are, however..

I prepaid for all my rental for Thrifty. Came to ATL to visit family. Why did I end up paying an additional 350 dollars? It was the nickel and dime procedure that Thrifty apparently practices. In addition to that, we have now had to wait 30 minutes. Then we were ordered to a vehicle when told we had a choice in the beginning. Rude representatives. I would encourage people to never use Thrifty. This was our first and last time.

I was happy with my car and the service I was provided upon picking up my rental car. However I felt extremely violated when I returned my vehicle. The attendant charged me $10.00 for not having a gas receipt. I made a point to fill the car up past the full level. The attendant agreed that it was clearly visible that the gas gauge was past the full line but Thrifty's policy was to charge the renter if they did not have a gas receipt. I was never told by anyone that I needed to bring in the gas receipt. I feel as if that money was stolen from me by Thrifty's. I am in no way happy about it. I know other people must feel as violated as I do and I will be looking to be a part of a class action lawsuit. Thrifty's should be ashamed of themselves for stealing honest people's money. What a terrible, terrible policy!

I had several complaints when renting in Florida a couple of weeks ago. From making the reservation and being told four different things from four different agents in regard to the security deposit held etc., to a weird, scary rental agent in Tampa to the loss of an item and not being able to get through in a timely manner to the rental in the airport etc. Worst of all, terrible, nasty, arrogant reps in the Corporate Office. I am waiting almost two weeks for someone to call me back.

If I could give them a negative rating I would. I travel to Tampa each year for vacation and my sister lives there. I rented a car, telling the agent we would travel to the Keys. The car I was given had NO CRUISE CONTROL? I got foot cramps driving and the wheels were out of balance. When we returned, I went to the office to tell them I paid for an intermediate car. The supervisor says they can't guarantee cruise control on any car and that you have to request that feature?! They also told me at the rental counter that I had to use their toll plate at $45 per week or get fines with each toll and I had to have it the whole time. I found out I could have gotten my own SunPass locally for much cheaper.

I find it appalling. I walked in to rent a car. Was quoted 420.00 and then I'm told I have to pay an airport tax. I rented the car in Rhode Island. It clearly said non airport tax when I made the reservation. I get there and they want to charge me tax plus 200 additional hold fee on a major credit card. I see the hold fee on a debit card but not a major card. Not to mention I flew in 5 days earlier into Boston not even Rhode Island and the customer service guy still tells me, "It don't matter. We have to charge an airport tax". Let me say it again. Flew into Boston 5 days earlier not Rhode Island. But he didn't want to hear it. Stay away from this. Place hidden fees and no comments since behind the counter. Thrifty should be ashamed of themselves. They just made me go the Hertz that day. Never again Thrifty, never again.

I rented a car from Dollar at Orlando, FL airport, and I specifically told the agent that I had my own car insurance to cover rental car insurance. He said, "OK", just sign this "waiver". So I did. When I dropped off the car, only putting 100 miles on it; I got a bill for $420, instead of the AAA cost of $135. The customer service agent argued with me that my signature is on the "LDW (lost damage waiver)" waiver (I even told her the google definition of "waiver"). I said that I waived my right to their insurance. She argued that I need to read what I signed. I told her that it was a busy airport and I have Dyslexia and a special needs boy with me. I trusted that the agent had me sign the correct form and that they hire honest people.

We rented from Thrifty Car Rental at Fort Lauderdale airport. After getting home and having to call to get a receipt I realized a huge charge on our bill. We typically fill up the car with gas ourselves while returning the vehicle, however this time we had no time as we were running very late for our flight home. We assumed the gas price would be somewhat higher than normal but we had no idea they were going to charge $9.99 a gallon for gas, our gas bill exceeded more cost than the rental itself. I am very upset with Thrifty. I tried to call to talk to somebody and the lady at the customer service told me to just fill up the tank next time. I will never rent from Thrifty again and I suggest you do not either until they take these outrageous charges off.

My husband and I and another couple had planned a trip to Las Vegas to see a show and then head to the Grand Canyon. We had a car reserved and were to pick it up on Sunday night, June 14th at 10:00. When we got to the Thrifty counter there was a line of about 30-40 people. My husband stood in line and before he even reached the counter itself a woman employee announced that there were no more cars! We assumed that meant no more cars for "walk ups" and my husband continued to wait. But no! There were no more cars period!

I rented a car from Thrifty Car Rental. I returned the car to the Columbus Airport on 6/12/15 at approximately 2:30 pm. Their system was down and I was informed by an employee that I did could not and did not need a receipt as he was logging everything in manually. I was sick and needed to get a ticket to catch an earlier plane home so I forgot to get his name. I called and spoke to Customer Service on 6/18/15 as I was charged an extra day and the car was returned prior to expiration time. She stated she would email the appropriate parties to close the contract. In the meantime I have been getting threatening phone calls from Thrifty that state that they will report the car as stolen unless I call immediately.

Terrible! We reserved a car with them for our family vacation, what was suppose to be similar to a Toyota Corolla or Sonata turned out to be a Chevy Spark (gutless POS) with no trunk space, dirty seats! They tell you that the toll roads don't accept cash (huge lie) so you will buy the sun pass from them! The wind shield wipers were pathetic. Don't use this company for your rental car!

First when I rented the car I told the guy I had my own ins. I still got charge and extra $90 some dollars for additional ins. Then I get a letter tell me my toll amount was $1.37??? Really what toll is $1.37??? Plus a $15 administrative fee. After I paid each fee I got a green light.

We rented a car from Thrifty out of Albuquerque, NM airport. We told them there was a chip on the windshield & they supposedly marked it. Then the windshield cracked. We returned the car & they said no problem & gave us another. We had a Nissan Armada that one week down the road in the middle of nowhere we heard a loud noise & the gears went out. We had no reverse, no park. We could have died. They brought us another car after we waited 5 hours. They brought us an equally crappy car that actually had rust all over the bottom. Nothing we could do cause we were in the middle of nowhere. It had dings & scratches all over it with stickers that they were inspected. Super trashy looking. We got home from this vacation & they are charging us for the windshield. You would think they would be embarrassed that we could have died but NOPE! Not much we can do except write this review & NEVER USE THRIFTY AGAIN.

I arranged online for a car rental for my 24 y/o son for his use during his graduation in Canada. It was NOT made clear that there would be a $30 daily fee because he was under 25. Evidently they had it in the contract, but no one pointed it out or clarified it when he picked up the car. Instead, he was surprised with an additional $120 charge on returning the car. The management of Thrifty / Dollar Car Rental was extremely unhelpful in resolving this. They were very uncaring and refused to make any adjustment for the misunderstanding. I will not rent from them again.

After a long flight overseas from the mainland to Kona Hawaii, we were greeted by a friendly male Hawaiian reservation rep at the Thrifty counter. We were excited to be starting our vacation yet exhausted from our travels. We told the rep we DID NOT WANT ANY ADDITIONAL INSURANCE and that we DID NOT WANT TO PAY FOR PREPAID GAS... We would return the tank full. He explained that it didn't matter because they would only charge us for gas if it wasn't on full.

Rented from Thrifty twice now and both times I have received a bill in the mail for some sort of violation. The last violation was for tolls, when we did not go through any tolls because if we had we would have paid for them when we returned home. Instead I get a bill for $72.85 for 4 violations which were $3.45 X 3 and $2.50 which totals $12.85. Then they added an "Administrative Fee" of $15 per each violations which totals $60. We also asked how we would pay the toll fees if we ended up passing through them on the way home and we were told they would come to us and we would have a chance to pay them before late fees or extra fees were added.

Reserved a standard SUV. Having waited 4 hrs because they had NONE!, we were subjected to several acts of verbal & sexual harassment by an employee at counter and was given a mini SUV. When I requested to speak to ** the manager on duty to inform her of the employees behavior & SUV SIZE not being what I reserved, ** literally called me a liar & purposely made us wait even longer in voiding small SUV rental. I waited 2 more hrs while ** attended to other customers that came in long after us, upgrading them all to premium SUVs from with having to get them from Hertz.

One agent working. One woman getting car at counter one ahead of me. 25 min. later finally at counter. Very slow checking in. Left counter. Went to airport lot to get car (end of lot). Car had a chip in window, small dent scratch, and some kind of goop on hood. No one in lot. Hiked back to counter where there was now a long line. Grabbed a man that had just been doing paperwork, not helping customers filled out form so I wouldn't be charged for these damages. So over 1 hour to get car.

Pick up location LAX, picked up car with pre-existing damage (lower front bumper)! OK, no problem I'm thinking this has been recorded already and went about my business for a week. When I brought the car back, the check in guy says the lower bumper is damaged and said "yes it was already there" and he says "ok just write on this form my comment" which was (Pre-existing damage) and signed the form and went to the airport.

I rented a car through Expedia. It was a reasonable price. I had the option to pay when I arrived at my destination. First the person at the counter at the Phoenix airport kept getting phone calls while he was helping me and kept telling the person on the phone "I have enough beer." He encouraged me to upgrade to a car with more power. I rented a mid-size car on Expedia and he talked me into a car with more power. He stated it was only seventy five dollars more and that I would need it for my trip to Prescott. I did not get any extra options except an extra driver. He told me the total was two hundred and eighty two dollars and had me initial a few places on the receipt. He also told me with the upgrade I would not have to pay to fill up the tank on return of the car.

On Saturday June 6, 2015 I had a reservation to pick up a car at the Killeen, TX airport with thrifty car rental. The pick up time was at 9 am. Since I work for an airline, we fly on stand by status. I contact the Thrifty office about the time I will be arriving at Killeen, TX (GRK). The office inform me that I will have until 6 pm. When I got to Killeen, TX at 4 pm they told me that my reservation was canceled. Nobody from the office inform them and they don't have cars available. I end paying for taxi since they won't even help to get another from the cars people were returning. BAD SERVICES.

HORRIBLE EXPERIENCE!!! My booking confirmation number is ** for June 6th 2015. I got a call on June 6th 2015 from the branch saying that they don't have a vehicle available for me. I booked the hotel and tickets for the venture which are non refundable after getting the confirmation for the car. How can they confirm a reservation if they don't have a vehicle available. Now, I am stuck coz of their overbooking or non availability and will be losing a lot of money. It is a big let off and an embarrassing situation for me in front of my friends and family who are supposed to accompany me tomorrow. I called the customer service department and was kept on hold for 1 hour by 5 reps and in the end they all said "they can't help." They call it a Customer Service Dept... Seriously!!! I am in a fix now as there is no other vehicle available as we are in a group of 6. Don't know where to get the help from. SHAME THRIFTY.

I rented a vehicle and was not informed that I would be charged a $15 service fee each time I used a toll road. I received a bill for 78.36, 3.36 of tools and $75 service charges. I was not informed that turning down a SunPass would result in these excessive charges for a toll. This is not clearly explained by the desk agent. Very deceptive way to overcharge customers. This should be illegal.

We rented a car from Thrifty in NYC for a month to travel around the east coast of America. The car we had needed to be swapped out halfway through the journey due to maintenance issues (slow tire leak, oil change issue, no window screen washing water). On our return to New Zealand we received a very large bill for toll charges that we had apparently incurred while we had the car. However, the tolls that were detailed on the bill were for dates and times that we were in completely different states (we had proof of this as well). We also had a GPS that we used that ensured we didn't travel on any toll roads.

Arrived at Las Vegas McCarren airport car rental terminal at the time planned on our online reservation made directly with Thrifty. We waited 50 minutes to be seen by an agent who found our reservation and the dollar amount was different than my confirmation amount. She had to type in the entire transaction which took another 15 minutes. We went to the pickup area and had to get in another line with easily 50 plus people ahead of us. We waited another 40 minutes to learn that they were out of cars and no one could tell us when they were expecting cars to arrive. At that point there were still 20 or so people ahead of us so we left and went to another agency. Customer service is not even a concept for this organization. Do not waste your time.

If I could give this place negative reviews, I would! I was traveling with my girlfriend to Chicago for a few days, and we parked her car with Thrifty. The night we arrived (last week), we put our luggage in the car and left. When we arrived home, we noticed a dent with scratches on the front right fender. The entire car is covered in thick dust, but the scratch has no dust on it; i.e., it is "fresh".

Did a prepaid auto rental on the Thrifty website for Orlando Location. Prepaid rental agreement stated that I had a Nissan Altima Coupe which was listed in as a Standard Size rental car. These terms were stated in clear language on my rental agreement. When I checked in at the rental desk, they would not provide me with a Nissan Altima Coupe as stated on the prepaid rental agreement. The agent said that I would need to pay a 40 dollar upgrade to full size to get that car. He didn't care what my agreement stated in black and white. He also stated that my luggage would absolutely not fit in a standard size care.

OMG I tried to rent a car online with Thrifty Rental. That went fine but when I tried to talk to an agent because there was a mistake with the credit card, I was transferred 3 times. My 1st was put into an automated machine, the 2nd transferred again to their Automation and a 3rd was transferred to possibly a person but got a busy signal???? I give up. Time to find another Car Rental company.

We rented at Tampa Airport on April 18th and waited an hour and a half just to get to the counter..... Then the cars were not ready so had to wait another 20 mins. We went up to get our Midsize Car, which was a Mazda 3 and when we went to the lot it was a Mazda 2. We went back to the counter and the lady tried to tell me a Mazda 2 and 3 were the same. I explained we paid for a midsize car, and that is clearly not midsize. She then tried to give us another compact car.....

I am extremely displeased with the service that I received at the Thrifty location at the Kansas City International Airport from Thursday, May 21 through Tuesday, May 26. Merely 20 miles after I left the airport, the check engine light of the car turned on, but then immediately turned off. I was slightly concerned, but as my trip was time sensitive, I continued my trip to the Lake of the Ozarks, MO. On Friday, the oil light in the car came on, and I then proceeded to take it to an O'Reilly Auto Parts store, where an assistant there informed me that there was no oil in the car. NO OIL! The person who helped me at O'Reilly was baffled. I purchased oil on my own dime to put in the car so that I would be able to safely return back to Kansas City.

A ridiculous amount of hidden fees and fine print, a misleading website in many ways. A huge disappointment to me, but I'm glad I found out before I actually was fool enough to rent something from them.

Watch out, don't do business with them!!!! First they tried to give us a smaller car than what we had purchased on line. Then, the car they gave us had cockroaches in it and they did nothing about it. Then we ended up with $15 toll fines for mystery tolls (no signs or toll booths) that we weren't warned about. It's their way to accept their daily toll coverage service. If you don't accept it you end up with these mystery tolls for $0.68 but because you didn't pay it they fine you upwards of $15 for each one.

In December 2014 vacationed in Nevada. Picked up Thrifty Rental drove it 23 miles from airport to my destination and it broke down. Called roadside assistance and after some back and forth they deemed it faulty and picked it up. They said I did not have to be present when they picked it up and I could continue with my vacation plans (I declined a replacement car because I was frustrated-made other arrangements). They called to confirm that the car was in the service's possession and I was all set.

We rented a car from Thrifty in Los Angeles. It was 50 mins before the shuttle came. Every other shuttle came around many times before ours came. Once at the rental car company, the clerk kept trying to sell us extra insurance that we did not need. Then we are told to go pick out the car. There was no one to tell us which cars we could take. It was like self serve out on the lot. Customers were trying to help other customers. Then we returned our car, 3 hours early. This time the shuttle was prompt taking us back to the airport. I noticed my credit card was charged more than my receipt. I called and they said I returned the car a day late. I flew out and wasn't even there anymore. They claimed they had no copy of my receipt. So I had to scan and email my receipt. So they did credit my card.

On my last trip to Morocco (End of February 2015) I had a very unpleasant experience with Thrifty cars in Casablanca. By arrival I was surprised as I stood waiting for a while at a closed office. After a while I found out that all the papers and the finalizing of the rent had to be arranged in a car with an employee of Thrifty; it seems too expensive to rent an office in the airport.

I rented a car for grand total of $388.00 and had my reservation paper. I needed a trunk. My car was suppose to be compact not economy. The gal behind the counter tells me "I'll put you in that Spark but if you want a trunk it's going to be roughly a $100.00 more." I had made my reservation a few weeks prior. I went back and the manager fixed it the next day. I also had an unfortunate mishap with the second car. I accidentally hit the median and the oil pan was damaged, I parked the car and called Thrifty to inform them. I explained the car can not be driven because of no oil. When the tow truck driver arrived we, my friend and I, let him know as well. He still started it and drove it up the ramp, instead of using the pulley. I am very concerned now of this. At least I have a witness. I used to love their service. Thrifty you need some secret shoppers to start visiting your stores in hope service will improve.

2013 Ford Focus - Thrifty knowingly rents these vehicles with defective transmissions. Do not accept this auto. Shifting is rough, jerky, slips and is dangerous especially on wet pavement.

Waited an hr in line and had reservation. Was told had to buy optional insurance even though I said had own and did not need. Felt very pressured by sales associate especially when so many angry people waiting in line. When asked to speak to manager about extra charges they said nothing they could do about it because I already initial it. I could of gone to other car rentals right next to them without waiting. Will never rent from them again.

We just rented a car in Austin, Texas at the airport from Thrifty. The customer service representative was most helpful and straightforward about extra costs and fees. She was able to discount an upgrade for us. The only downside so far is that this company charges huge fees to use the toll roads. We have rented with some companies who only forward the actual toll fees if used.

Took a car in Miami last April. I hardly used it, and avoided all toll roads, but I just checked my credit card bill and I noticed 2 charges for a total of $70!! I tried calling but no one can explain, I'm disputing the charge. How is this business still open after all those complaints?? They don't even care to listen to their customers.

Rented a car in Austin, TX on April 18th to drive to San Antonio due to my flight being diverted because of weather. I turned the car in San Antonio and was told everything was fine. I assumed it would be as I had the car 1 day with no mishaps. On May 9th I received a letter telling me I owed them $4800 for damages and lost use of time. No pictures were given to me, just the bill from the body repair company. I feel like I have been totally scammed. I will NEVER use them again.

We rented a vehicle from Thrifty/Dollar in Cozumel Mexico W/O 4/28/2015. We were forced to pre-sign two (2) American express authorization charges before they would release the automobile. We did so grudgingly but did so anyway and at this writing would encourage no one to ever do that. We signed for the car which we had noted slight front end bumper damage which was noted on paperwork. We hardly drove the car during the week and can guarantee that we did not hit anything or in any way create any damage to the vehicle. We were on a dive trip and for the most part vehicle remained in hotel parking lot.

Reserved a rental car online and received email confirmation of car and price. Upon arrival in San Juan PR, waited over two hours to be picked up by shuttle van to be taken to Thrifty lot (even though this was described in our reservation as being part of their service), we watched van after van drive right past us at the airport car rental stop, without a care. Upon finally arriving at Thrifty Car Rental (had to walk to another terminal to get on one of the shuttle vans, then force the driver to stop to pick up my wife three stops later). We waited yet another 2+ hours because they had NO CARS AVAILABLE, even though we had reserved and been confirmed a car to be available. When they finally provided us with the car reserved, the daily rental rate increased by $15 per day. When I asked, I was told "take it or leave it". I took the damn car, enjoyed PR for three days, then returned the car.

I arrived in Los Angeles, went out to get the bus for Thrifty car pick-up. I waited 45min. All the other car rental buses came by 3 or 4 times-- never saw Thrifty. Call their office twice, still had to wait for a bus then it came and it was full and drove past me. When we got to the facility the line was around the corner to get your car. One person was working at the counter at 12:00, another 45min wait.

I rented a car from Miami International airport on January 10th-11th, 2015. In March, I noticed a charge on my credit card for Thrifty fines for about $38.00. After calling the third party vendor who manages the fines, they explained that the Miami area has a number of unmarked tolls and this is how I probably incurred the charges. Furious that this was NEVER explained to me at the rental car counter, I arranged to have someone on another island pay my credit card because I do not have access to a Scotia Bank on my island to even pay my credit card which is why I keep my balance at $0.00. To my surprise, I have just noticed that at the end of April I have been charged an additional $60.00 for Thrifty fines. This is absolutely ridiculous. My family and I have been renting from Thrifty all of my life and I will prefer to walk than do business with Thrifty again.