Thrifty Car Rental Reviews

I got an economy car as a package deal from Orbitz, which included hotel, airfare and car. The package itself was pretty cheap for Las Vegas. I was excited. Once I arrived to Dollar car rental place in Las Vegas, a service agent was arguing with a customer. I'm not sure what the dispute was, but the agent was extremely rude to the poor guy. Then I giggle to myself out of amusement when another guy happens to start arguing with an agent on the other line. It seemed like either their product was not good or Vegas just made them upset, the energy was just not good. Red flag but at that point, I had already paid for the package so I had to get the car.

Rented Thrifty car on 3/21 and had to exchange the same day. We had 3 cars over a 2 day period. The 1st car had bad tires that made a very loud noise on the highway, so loud it was unbearable to even think and the noise gave me a headache. I exchanged the car in CLT (2 hours exchange process) and then drove the new rental approx 150 miles and had a flat tire. It took roadside 1 hour to locate us to only inform me it would take another hour or more for a tow truck to get to me. I informed them we would change the tire ourselves so we could get off the highway.

When I checked back in the two day car rental in MSP airport on March 9th 5:30 pm, I found out that my bill was double what I reserved the car for. I went into the sales counter and they had added insurance when I told them I had my own. She said I signed for it... I said, "I told you I had my own", and she said that is basic coverage and I said yes. Basic coverage means you want their insurance. I was told to leave the counter or they would call the cops. I asked for a manager and they would not give me a name or number. I called the service center several times and never got anyone from Thrifty to call me back.

I rented 2 vans for my business. I told the Thrifty manager that we needed the vans for 3-5 weeks to travel across Nebraska and Kansas to service our customers. The Thrifty manager wrote down a quote of $499.99 per week and miles covered. Several weeks after returning the vans our credit card was charged an extra $3000.00 for extra miles. The Thrifty manager slipped in a mileage limit without telling us. The franchise owner said he would check in to it and call us back. He never did despite several attempts to contact him. We will never use Thrifty again and everyone we know - business associates, friend and family will never use this rental place again. They think they got an extra $3000.00 dollars but in reality they lost 10x that amount. It does not take long in a small community for your bad reputation to ruin your business.

I rented a car from Thrifty Rental Car for his birthday and he was cited for the car not being having a valid registration. I have been calling Thrifty for months trying to get them to submit a current registration for the courts only to get the run around. The citation is correctable with proof of current registration and without said proof we will have to pay $300, which we do not have or my son's drivers license will be suspended. Each time I have spoken with someone I have been told that this will be resolved ASAP. The citation was issued on November 19, 2013, and this is now March 2014.

Rented a Impala to drive my dad to Knoxville, TN and then back to San Antonio, TX. When we got a few hundred miles noticed that the front tires had separated and had steel cords showing thru them. Took a while to get thru due to bad weather keeping them busy, when we finally did they said sorry for the inconvenience and we could swap out the vehicle with no problem. The only bad part was no 24 locations were nearby. We ended up driving in to Knoxville. At 7 am, we called back. The customer service lady said no problem, called the Knoxville location and they had a Chrysler 200 waiting on us. She had already filled them in and taken care of paperwork. Looked at all these reviews while I was trying to contact them and was very worried. DON'T BE, THESE PEOPLE WERE VERY HELPFUL, VERY NICE, AND HAD US ON OUR WAY FASTER AND EASIER THAN EXPECTED. THANK YOU, WE WILL BE BACK!!!!

DISHONEST & RUDE! Be careful when renting here, they have cars below legal safety standards. I was rented a car that broke down and had to pay to fix it myself. After complaining I was told to screw off! IT'S A GOOD THING I TOOK A LOT OF PHOTOS AND KEPT RECORDS! **I CAN PROVE EVERYTHING I AM SAYING - (they are not getting away with it again, I reported to BBB, AMEX and the Chamber of Commerce is my next stop). And when you call them out on their stuff they hang up on you and charge you for bogus stuff just to give you trouble.

I had a reservation for a one day rental. There was a 30 minutes line to get to the Thrifty agent. The reservation said the estimated grand total would be US$ 23.50. The Thrifty agent told me the total would be US$ 120.00! On top of the US$120.00 he wanted me to pay an extra amount so I could go through the tolls that don't accept cash or credit card payments. He said it was a new law and if I did not pay that extra amount I would be fined in US$ 20.00 each time I passed one of such tolls. When I told him all I needed the car for was to go to my hotel that night and come back early the next morning, and I asked where these tolls that don't accept money or ccards were located on the way to South Beach, he showed me a very confusing map and refused to clear it up. Besides, I told him I only needed the basic insurance, since my credit card offers car insurance. He said that the only card that offers that is the black American Express. I know for a fact that my VISA card offers it, though.

On Oct. 30, 2013, my wife and I rented a Chevy Malibu in 5440 W. Century Blvd., Los Angeles, Ca. However, around 6 PM, we had to stop because we had a flat tire. We called roadside assistance provided by Thrifty, but we had to wait at least 2 hours for them to come. When the assistance came, he couldn't do anything because the rental car DID NOT HAVE A SPARE TIRE! So, we had to wait for another hour for a tow truck to pick us up and bring us back to the Century Blvd. location. We were left in the cold out there! The driver of the tow truck drove the car inside the Thrifty garage, with the flat tire and probably caused damage to the rims. Now, we got a letter from DTG Operations, Inc (the company that owns Thrifty in Century Blvd.) asking us to pay for the damages. They shouldn't charge us for these damages because in the first place, they did not provide a spare tire for the car that we rented. We will never rent from Thrifty again.

The worst customer service ever ever!!!! If I could rate the entire company with less than zero I would do that immediately. Worst experience ever in my life. I was charged with something that I didn't use and customer service was refusing to help me, and putting purposely on hold forever. No comments for what I experienced.

Beware of pressure by the rental agent at airport in Tampa, Florida. They will tell you that you can't pay tolls on the interstates and that turns out not to be true. We prepaid $91.98 for a 10-day rental and used the tolls one day and noted that they were separate toll booths where we could have paid the $.75 tolls. They also pressured for extra payment for another driver (most rental car co. include a spouse driver) - that cost us $155. We were at the rental desk for 40 minutes as the agent went from one extra option to another. It was "dizzying!" The final cost was more than double the price of the original agreement. Customer care is unresponsive! Bad deal!!!!!!

Furious at Thrifty car rental (San Jose, Costa Rica Airport Location) with a bill for $332.00 in coverages I declined. I had proof of credit card rental insurance with me and he still would not honored my credit card insurance coverage. Top desk agent, Randall **, refuses to refund. We explicitly declined coverage thru Thrifty rent a car due to my credit card policy covers . Asked about it and it was still charged, two calls to the company and was told I accepted it and I should have carefully checked the rental agreement which I did not sign due to Salesperson declined to give me any copies or receipts.

This is my rental experience with Thrifty Hilton Jumeirah in Dubai. Please read this so you will know how they work. During our holiday in Dubai, we decided to rent a car. Thanks to our hotel (Hotel Grand Excelsior) they could arrange a car rental with one of your branches (Thrifty Hilton hotel Jumeirah). So we decided to do that and we rent the car from November 12th till 14th. Everything went well. An employee brought the car and we made an agreement that we had to return the car on November 14th at 12 o'clock (instead of 10 o'clock). We also decided to rent a GPS and that was no problem.

Extremely disappointment! I had a reservation for car in Munich with total charges of euro 147.65 price guarantee with Vat Tax + Road Tax + Apt Access Fee just to find out in Munich that there is mandatory insurance charge of 400 euros plus 100 euros for winter tires (not mentioned before). They would not accept American Express for a car insurance and forced me their insurance. This is a BIG SCAM to me. This company and Dollar lost my trust and I definitely will advise all my friends about this dishonesty. WE were smart enough to cancel our reservation and rent our car from Enterprise with great deal, no reservation and NO nonsense extra insurance!

Arriving at the Pensacola Airport with a confirmation in hand, I approached the Dollar/Thrifty desk to be confronted with a helpless creature who informed me that "we have no cars." When I pressed her, she admitted that she had locked the safe containing the car keys and couldn't open it. Wheeee! The fun begins! The next day, (having been picked up by a friend) I rather expected to have my reservation honored with a modest perk by way of apology. An upgrade? Something? Anything? Nothing of the sort.

I normally rent with Enterprise at the Midway Airport. However, Enterprise was not open at the hour I needed to pick up my vehicle for an important meeting which was roughly an hour away. Therefore, I had to rent from another rental car company and I chose Thrifty. I was disappointed big time. First off when I saw the vehicle I was given I asked if I could pay the difference and upgrade my vehicle to a better car and I was told "no". Secondly the car I was given was on Empty. I have never been given a car on Empty. I notified the attendant. Rather than giving me a different car to help me make it to my meeting on time. He said he would notate on my receipt and I could bring it back on empty when I returned it. If in the Chicago area at Midway I would not choose to rent your ride at Thrifty.

I rented a vehicle at Detroit Metro airport. The car was great, no problems. We returned the vehicle back on FULL. However, when we returned the vehicle, the attendant asked for our gas receipt. We didn't have one because after all the car was on full. What should that matter? Then he asked what city we filled the car up in. We told him Livonia which is not that far from the airport. The attendant informed me that they were going to charge us for a gallon of gas because we filled up more than 10 miles away from the airport and we used a gallon of gas. Who ever heard of such foolishness? I hope the $9.00 was worth losing a faithful customer. I AM DONE WITH YOU! I will tell everyone I can about your bogus policies.

I arrived in Charleston, SC and caught a shuttle that was so crowded people were standing in the aisles. By the time I got off the shuttle, I was at the back of the line and had to wait 45 minutes to finally get to the counter to rent my car. They had two employees that had to do everything including taking us to our car and going over it with us looking for damage before giving us the key. I will not be using Thrifty again. I would not recommend Thrifty or Dollar!

HUMAN GARBAGE doesn't nearly describe the monstrous horror that attends every moment of dealing with these subhuman criminal freaks. First, they lied about the car I would get. Ended up with a 10 year old Crown Vic that smelled like burning goat **. Then the guy at the counter read a bizarre series of threats of total financial destruction unless I bought their insanely overpriced insurance package for twice the cost of the rental, as if they would even be allowed to put cars on the road with no insurance. When I said I'd heard enough and he could save his breath, he told me I was going to shut up and hear all this abuse or I could walk. "Understand?" OK, pal, abuse away.

Recently, I traveled to Seattle, Washington with my wife and daughter to attend a family social event. I reserved a car from Thrifty Rent-A-Car. We were greeted by a man named Chris who spoke English with a French accent. He confirmed my reservation, took my identification, and swiped my credit card information. That's when it all started. Apparently, his supervisor who was leaving for the night, took one look at me, and told him to tell me that I required supplemental insurance coverage because I am physically disabled. She then left, leaving it up to the agent to tell me that I needed to buy their supplemental coverage.

I rent online a car in Guadalajara for August 2013 and the suffering started from the first day, when nobody came to pick my wife and I at the airport. Then once there, I had to wait a long time for them to find a car (any car, they had none). The car was very old but we try to accept that, however, when we gave the car back, that was a nightmare: the agent responsible for receiving the car and make the check out l got the car and disappear and we had to go to the airport but he delayed one hour and half and told us that the car had some scratches, and was dirty! He wanted to get more money but we showed them the document that showed the same scratches before! They were very rude, the time was running out and we became very nervous with their attitude. I will never trust in this company again! Never.

Thrifty did get hold of me after I wrote this review, and refunded me half of the $322. They also said they would speak to the employee who had hired me the car. I was happy to get something back, which was unexpected, so I'm going to upgrade them to 3 stars.

First off, we were very unhappy on how long we waited for the bus to get to the rental place. Then waited in line for half a hour to find out that it was going to be $300 more than quoted because I'm 8 months under 25, which I would like to say I drive half a million dollar prototypes for General Motors. Then after driving off the lot, it started to rain and we got wet inside the jeep because the top was not fully attached. Then we brought back the jeep an hour early to just be charged for the hour we did not use. And while we were waiting for the bus, we noticed that they had double booked the jeep to another person that they gave the jeep immediately to after washing, which they would not have been able to do if we had not been an hour early. Very unprofessional. We will not be using Thrifty again.

If I could give 0 stars, I would. I rented a vehicle over Labor Day weekend 2013. After receiving the keys and going out to the parking lot, I discovered that the woman working the counter had given me someone else's reservation by accident. No big deal. It was a similar enough vehicle that I would go with the flow. I called Thrifty from the parking lot, let them know about the mix up. They agreed to just change over the reservation and give me a new rate for the new vehicle, about $70 cheaper in total. When I returned the vehicle five days later, the man working the counter said the reservation had not been updated but that he would put a note in my file so the manager could rectify it the following day.

I rented a car in Dubai (Deira City Center) under rental agreement. First they gave me 2008 Honda Civic (with 84000 KM reading!!!) and after 1 day, I found out that it was not well maintained (have stability & brake problems) and I called the customer service & branch and they told me that they do not have available cars!!!!! After 2 days of my continuous calling, they told me to go to Deira City Center to replace the car and when I went for replacement - I meet one Filipino staff, very rude and knows nothing about customer service - While handing over the car, he found small scratch in the car that I do not know where it came from and then he asked me to call the police and get police report!!!! That I did and police came but I noticed that this employees who should support in this situation disappeared!!!!

What a rip off. Very sneaky and unethical... We arranged our rental car with a voucher from a travel center. When picking up the car, the attendant told us that we had to purchase prepaid gas in addition to the cost of our prepaid voucher. We were charged approx. 3.99 a gallon when the price at the pumps was at approx. 3.23 a gallon. We were forced to do this or lose our voucher, so of course we agreed. Then after we agreed to pay for the gas, we were then charged an additional 20 dollars in taxes for the gas. We still cannot figure that one out, since gas is already taxed at the pump, after quoting price per gallon. Then after you agree, they tack on a huge tax. Sneaky and unethical. Come to find out, we were charged for 20 gallons of gas when car has only an 18-gallon tank and it was only 7/8 full when we picked it up. Again, sneaky and unethical. The attendant was alone and spastic in the parking garage and did not list the damage on the car. She did however sign our list of dents and damage. The whole experience made us feel dirty and used.

I rented a car between September 14th and 21st from the Thrifty Car Rental branch at Vancouver International Airport. And before signing the papers I asked what the $500 amount listed was and the clerk said it is the default insurance "ALREADY INCLUDED", without any clear explanation there will be an actual extra charge on my credit card, which I only found out when I returned the car. I had a conversation with the branch manager and nothing changed even after I explained to him the clerk did not specify the extra charge and not even asked if I want the insurance. To me this is a way of slipping extra charges without the customer agreement and something should be done about it.

Thrifty Rental Car in Reno, Nevada 1395 Airmotive Way 89502 - This place is HORRIBLE. Avoid at all cost, better yet just walk. Customer service was terrible. I stood at the counter for what seems like an eternity because the Rental Agent was forcing me to purchase their insurance. I said that my own car insurance covers me regardless of whose car I drive. So after 30+ minutes or arguing, I was finally allowed to rent the car without the Extra insurance.

Thrify Car Rental Cincinnati/Northern Kentucky Airport (CVG) - I was upgraded at the desk to a Ford Focus for $5/day due to misleading information from the desk agent. The agent explained that it was only $5/day for the Ford, so I agreed thinking my rental would be cheaper. After getting through the paperwork, I noticed he had scammed me into a contract that added $15 plus tax to my previous rental. I figured it was getting late and I needed to get on the road, so I just gave in thinking I was going to be okay with a slightly larger vehicle anyways. I was told I could pay cash upon returning the vehicle. After relaying my return timeframe, the agent guaranteed this.

Bootleg would be an adjective upgrade for this rental company. This is the bottom of the barrel. I waited 45 minutes in line to rent a car. They had 2 customer service people working most of that time. It's nearly impossible to speak to a manager on the phone. They have a non-receipt fee of $9 plus various taxes totaling almost $12. If you don't produce a gas receipt with an address within 10 miles of the location, you are charged even though the tank is full! There isn't a circumstance in which one should ever ever rent from Thrifty Rental Car. EVER!

I rented a compact at the Thrifty location in Schiller Park, Il (Mannheim Road) on Thursday. I was quoted $28 online, but charged over $70 when I showed up to pick up the car. I wasn't happy, but what can you do? I returned it two days later, as contracted. When I got home later that evening, I found out that Thrifty had charged my account $350! They call it a "security deposit." As a result, I have overdraft charged from my bank because there wasn't enough in my account to cover the charge. This was an emergency trip to attend my brother's funeral, so advance planning was impossible.

Be warned - after hours drop off... We recently were charged a $150 drop off fee. Thrifty indicated we dropped off at Terminal 1 when we dropped off at Terminal 2 per our contract. Our Southwest flight left at 6 am and we were at the airport at 4:30 am. They do no staff the returns until 6 am. Their records indicate we returned to Terminal 1 which would have been impossible since Southwest only flies out of Terminal 2. Be Careful - they are obviously out to maximize their revenue. Called customer service and they indicated that they were not there and they had to go with their records. I had receipts and have disputed the charge with American Express but I am not holding my breath. I will never do business with Thrifty again. They are a joke. Be warned.

The good: we were upgraded for free to a minivan, which was nice. The bad: a one hour wait in line, and only two agents were working!! The agent who (finally) helped us was very, very friendly and told us that often the wait is over two hours. Really????? And to top it off, the computer kept freezing. BOTTOM LINE: I will pay a few bucks more and NEVER use Thrifty again.

I rented a car from Thrifty for a business trip to Minneapolis. When I arrived, the wait was long at the desk and there was no one at the parking lot to point me in the direction of my car, or even to check my rental agreement. When I returned the car the next day, the clerk was unable to check the vehicle in or give me a final receipt because his scanner wasn't working. He took my email address and said I would have a receipt by the end of the day. Not only did I not receive a receipt but started getting recorded messages stating that the car was overdue for return and they were going to press criminal charges. I spoke to the security dept twice and they said to ignore the calls, but they keep coming (4 today alone). I have never had this with Enterprise or Hertz. Needless to say I will never rent from Thrifty again.

Thrifty just went to the bank on extra charges... I went in renting a car for $40 and was barely late returning the car and they charged an extra day on everything which ended up in being $189.94 of fees. What a rip off. I will never rent from Thrifty ever again and plead with anyone out there to avoid it at all possible. The only response they would give me was, "I'm sorry sir but that's our policy." Well sorry but it's my policy now to never rend a car from them EVER again.

We rented from Thrifty in Spokane and received a letter from them that was mailed 2 days after the car was returned. Thrifty is claiming that the fuel tank was damaged and want me to return an accident claim form. The problem is, we didn't hit or run over anything. I'll be fighting this one through an attorney. It is sad that American business has sunk to this level.

First off they did not have the car I had originally reserved. When I returned the vehicle on a Tuesday, the counter worker stated he would fax to my credit card company the necessary documents to remove the $500.00 hold on my card. I came home and 8 days later they failed to fax the papers. I called the office I rented from in Puerto Rico, and spoke to an incompetent employee that was rude and unprofessional. I was transferred around from one moron to another and eventually they just hung up on me. I suggest you use any other company than utilizing Thrifty, not unless you want to have your credit card held hostage.

Renting from Thrifty in Cancun is a major scam. I received a quote and reservation through American Airlines for $65.40 for the week which included the estimated tax and fees. Since I carry the optional Amex collision insurance, I knew I should be in good shape refusing this coverage and was prepared for a reasonable Liability coverage charge of maybe $7-$15 per day bringing my total to about $175 for the week at most.

HORRIBLE!!!!! The Pompano location is one of the worst locations, no organizations skill or professionalism. I returned my car with a FULL TANK and they inspected the car and said it was empty??? First of all you must have driven around the state and then put it as EMPTY on my account you bunch of idiots. I called the Pompano office and no one could tell me who inspected the car. NEVER RENTING FROM THIS PLACE AGAIN!!! HORRIBLE!!! Now I'm the one with (-) $250 in my account wasting time going through my bank records to find the receipt, and that will take 7-10 business days for them to research???? Can you imagine if I paid gas using CASH????

Rented a car from these guys for $26 a day and after 4 days the total was $290!!!!! No insurance just a tank of gas. Extra fees were $185. I rented the same size car a month earlier at Hertz and the total was $90!!! I called to complain and they offered me e total of $50 in rental coupons... I am telling everyone about these guys!! Ripoff, ripoff!!!

I recently rented a car from Thrifty Car Rental through the Expedia website. I had to travel home for a funeral for my grandmother. The representative that I had was the rudest customer service agent that I have EVER encountered. There was no one at the counter at the airport location to greet the customers. There were three of us waiting. Finally someone came up to the counter. He then yelled to the back that there was "another one" waiting. Two minutes later my agent came to the counter and a minute after that, the customer who was behind me, his agent decided to grace us with her presence. My agent was rude and grouchy. She and the other agent were complaining about how we needed to hurry up because they were tired. My agent does not do a very good job explaining the details of the rental process. Most of the words that came out of her mouth were mumbled. She acted as if she had just waken from a deep sleep. She looked that way to. Her clothes were sloppy and hair messy. It was 10:30pm. She eventually handed me the paperwork and I said thank you.

Thrifty Car Rental used me at credit card gun point. A door panel was loose on the rear right door when I rented the car and had to return it for bad breaks. During my exchanged I informed the desk about the door panel. The front desk clerk said there was no problem and proceeded the exchange and cleared the vehicle. After 2 weeks I asked for an extension for an additional week at a different location and that's when I was robbed of $475.00 from my credit card for and accident according to Thrifty.

(New Orleans International Airport) TERRIBLE SERVICE. We reserved a van for 9:30am but our flight was delayed, so we arrived after 10am. The desk agent (only white female at the counter, long brown hair & glasses) stuck her head in the back room to ask if there were "any vans ready now." The answer was incoherent. She came back and told us (with a most insincere smile) that we would have to wait at least an hour for a vehicle. She made some feeble excuse for how often this sort of thing happens, etc. [people return their vehicles late.] (WHY would a rental return to an airport NOT be timely?!) I got the impression we customers were imposing on someone's lunch or coffee break in the back room.

Flew into Logan Airport Boston this past weekend. Was shuttled to the Thrifty location, about 5-10 min from the airport. We arrived about 8:00 p.m. Upon arrival there was a huge line to pick up rentals. I waited in line for 2 hours for a car I reserved. When I finally approached the counter, I asked what the problem was. Of course they didn't know. Needless to say, we didn't get to the hotel until 11:00 p.m.! When I returned the car, a Thrifty employee scanned the bar code on the windshield and gave me my receipt. Of course they overcharged me by $20.00. I proceeded to go inside to speak to one of the reps. She looked at the receipt and it had a different name on it than my own! She did correct the mistake. Bottom line, I will never use Thrifty again! I heard many complaints when I picked up and dropped off my rental.

We rented a car with all optional insurances. We were rear impacted and not at fault. We were told that it would not cost us a cent. By the insurance company representing Thrifty. On our return of the vehicle the manager ** charged us with loss of use?????? Not knowing where to underline that rule on the contract DID not know what to do. Furthermore he threatens to call the police on us. He made unlawful use of my credit card.

I called Thrifty Car Rental's customer service and just to ask for a car rental price quote. The call agent provided me with one and said that in order to place a HOLD on that price quote, i.e., in case I don't find a better quote elsewhere, then she would need my name and credit card number. This sounded funny so I confirmed with her TWICE over the phone that I would not be charged, that this is just for documentation purposes in case I wanted to book later on. I check my credit card statement and see that I get charged anyway. I call Thrifty and they then called the site where the stupid call agent made the reservation on my behalf without my approval. The site said they couldn't do anything about it. They then told me to file a dispute on Monday (today is Saturday) to see if I can POSSIBLY get the transaction reversed. My credit card payment is due today and I don't know what to do. Will never, ever, ever do business with Thrifty again and will recommend everyone around me to avoid them no matter what because they LIE!!!!!!!

Rented a Galant on 7/4/2013 from Thrifty Rent A Car at PBI airport and checked out the car for dings or dents. Had car for less than 24 hours, took luggage out of car and close the trunk. The rear window started to crack in thousands of pieces but stayed together like a sheet of ice and then as we drove back to the rental company caved in on the back seat. Reported right away and was given another car. Back from vacation one week later, Thrifty rent car is charging us to replace this window. I did research and there are reasons this could happen such as tiny stress cracks that are not seen with the naked eye. This was not my fault, yet Thrifty did not want to know about it and will not take any responsibility for renting a car with a defective rear window. I understand this is not a common occurrence and was quite a shock for me as well to experience this right before my eyes.

I was told car rental would be approximate 99.00 for 5 days. I was also told car rental was at airport. Upon arrival I was transported a few miles away from the airport. After we finally arrived at car rental location I was given a different price than quoted online and also misinformed about charges. There was a language barrier and they seemed to use this to their advantage. I was told about additional insurance charge which I can understand. But by time I was done my charges where 54.60 per day for insurance alone. Add the 20.00 rental along with insurance and it came to 74.00 per day for the entry level rental (Suzuki manual transmission car very small). They told me if I returned car some of this money would be refunded.

I recently rented a Ford Crown Victoria from Thrifty in Orlando Florida at the airport. I needed a car this size to accommodate a family of 5 people along with our luggage. I put my family in this car and drove it to Ocala. Unfortunately I got a flat tire. When I tried to change the tire I found all the lug nuts on this wheel were only hand tight! When I installed the spare it too was flat. I attempted to call the Thrifty emergency road service line and it took 20 minutes before anyone answered the phone. They told me I was responsible for the tires on the car since I did not sign up for their roadside service plan! Really! I had to get a friend of mine to help me take the tire to get it repaired.

Thrifty Car Rentals needs to go back to school and learn a bit of ethics. They charged me close to double for the cost of the car. Just about everything the counter person said was a lie. For starters he told me that it would be cheaper if I didn't fill the gas tank. Thrifty charged me 75 bucks for half a tank of gas. Be very careful with this company. The good deal I thought I had cost more than a full priced car rental.

I rented a car at Miami International Airport through Thrifty and when picking a car I was mentioned that if I did not return the car with full tank, it will cost me only $10.00. Now I realized that they charge me $63.00 for less than 1/4 of a tank, when the gas price in Miami is $3.87 per gallon. I feel this is really a rip-off. I even returned my car before the time due which was at 4:44pm and it was returned at 8:30am and did not even got 1/2 price of the rate. Hope this will help other people when renting car through Thrifty.

I rented a beautiful, brand new Nissan Altima at Denver Airport for estimated $360 including taxes & fees. I arrived at Thrifty Counter very tired after a delayed & long flight, VERBALLY responded NO to agent on extra insurance coverage & yes to prepaid gas after Agent VERBALLY told me it was 22 cents a gallon cheaper than Denver gas prices (I found out later this was false information; Gas was $3.60-$3.66 per gal. and not $3.88 as I was charged). I started reading the computer pin pad terms & conditions & Agent told me I had to check accept on all pin pad boxes for rental agreement to process. When I clicked accept on insurance waiver, I (mistakenly) thought I was agreeing to waive the extra insurance, which I did not need at all.

I am writing to you today to relate my latest experience with Thrifty Car Rental and to express my absolute disgust with the treatment I have received at your Buffalo Airport location. Following years of intermittently utilizing your organization for car rentals, I recently become a Blue Chip member when I was informed of the program by personnel at your Atlanta Airport location. This by the way was an absolutely wonderful experience by truly professional customer service personnel. As a little background, I could be considered a well-respected member of the electrical engineering community and have spent my 38-year career traveling globally, dealing with customers providing training to professionals within my industry as well as internal sales representatives and customer service personnel. My schedule finds me traveling somewhere in North America approximately 20 weeks/year 4 days per week. I am not your Mom and Pop go on vacation customer; I am the bread and butter 80 days per year customer that pays the bills. Guess you could say I have done this all before!!!

I went to Disney for a week and rented from Thrifty. I heard a noise while driving and found a screw in front passenger side tire. Called at night and was told I would get a call at 8am the next day. They called and said the 2 locations closest to me were sold out, and I could drive back to the airport. I chose to keep the car parked and returned the car at the airport. I called Customer Service and was asked if there was a spare tire and that I had not paid for the road side assistance. The issue I have is I had an unsafe vehicle and Thrifty did not resolve the issue and did not have a plan to help me or my family. They offered a $20 discount on my next rental. I am just glad that I am in the airport able to write this review.

I had the WORST car rental experience with Thrifty Car Rental in the Nassau Bahamas Airport. DO NOT RENT FROM THEM!!! I rent cars often (about one a month for travel either domestically or abroad). I used Thrifty a few times before and thought why not so I used them for my Bahamas trip, worst decision I made. The service was poor; the manager Mr. ** was no help. The cars that I was offered (three in total) were jalopies, filthy and rundown. Each car I was offered was even worse than the last and I have picture and video to prove it. The first car was dirty and the seat was a mess. The second car was even worse. However, the last car took the cake. It was filthy, made noise, shook like crazy, and the air only worked half the time. I was so worried that I would be stranded I barely drove for fear I would end up dead in ditch.

Thrifty Car Rental in Italy is corrupt! I just came and found another $520 charge on my credit card. When I called and asked them why, they said there were damages to the car. BS! I returned the car in the same condition that I received it. And they have no customer service number, only an email.

Picked up a rental car at Casablanca Airport for a two-week trip. Paid by credit card slip the full quoted price. Asked to sign a second blank credit card slip just in case there are costs at the end. Unusual request, but it's a multinational company, and maybe Morocco has its own way of doing things. The credit card can always be charged at the end, anyway, even without slip -- so what's the difference?

Would you believe a car rental company had worn winter tires on June the 8th? Well, this is what I found out when I almost lost control on wet pavement since it had been raining for two days. We almost went off-road, and another time, almost slid in the rear-end of another car. When we returned the car, all they said was, "Well, we had no other cars left to give you." I wrote to the manager, and of course, no news from him either.

I just spent almost two hours in line at the Thrifty Car Rental lot next to the Denver Airport. I assume most people traveling are like me, traveling for business or vacation. In either case, time is generally precious. We all know it will take 20 minutes to go through security at the airport. We know we have to wait 10 minutes for our bags to show up in the baggage claim. But who expects to wait two hours in a car rental line, after all of that?

Wow... I am really embarrassed for Thrifty UK's representation of service to their loyal customers... those who support their company and the UK economy. Their lack of upholding Thrifty's integrity to do what is right and fair to their customers will inevitably win favor of doing business elsewhere. I am sad that they can't see how they manipulate and rob their customers. They are thieves.

I want to inform you of unscrupulous practices at the Thrifty Cabo San Lucas, Mexico airport location. I rented a compact car there on April 18, 2013 for 1 week. The rental price of the car itself was OK. The agent Martin quoted me 3 insurance rates. I decided on full coverage with medical for $49 per day - that is the exact rate he quoted me. He told me roadside assistance is included in that price. He also advised that the prepaid gas option was a good deal, so I took that too. I was tired from the flight, and furthermore I thought I could trust him to be honest with me, but he was not. What I agreed to was the total he showed me, 9924.41 pesos, which he clearly told me was equal to $709.36. I have that in his writing on the contract.

I rented a car from Thrifty recently and did not notice a dent on the car until a couple of days later. What is interesting about this dent is that there were no scuff marks on it. A couple of my friends believe that the scuff marks could have been buffed out in order to hide the dent, thus hiding the dent from plain view and leaving me with the bill after I returned the car. Is there a way for a car to be dented and leaving no scuff marks?

My wife and I flew to Phoenix. We have a 2nd home there, and knowing that Thrift charges for additional drivers, we asked the clerk if we could have an additional driver for just one day of our 5-day rental. I had to go to Home Depot. He assured us we could. When we were given our contract to sign, we noticed that it was charging us for all 5 days. We asked him; he said, "Disregard it." When we bring the car in, we will be charged only for the one day. Wrong. They charged us, would not credit us and kept saying that we signed the contract. We will never rent from Thrifty/Dollar again and will encourage others to boycott them as well.

I rented an economy car from this location on 04/25/13-04/28/13. The location claims to be at SJU, Luis Munoz Marin International airport, however, it is located on the marginal roads adjacent to the airport premises. My complaint is that travelers who must take an early flight are forced to leave the vehicle at the airport for which Thrifty charges $75 + $25 to retrieve the car from the airport parking lot. This practice is clearly stated at the time of rental. However, what Thrifty does not tell renters is that the facility is closed from 10:00 pm until 06:00 am. Therefore, if a renter is taking an early flight, the car must be left at the airport, forcing the renter to pay the extra $100. I called Thrifty several times starting at 06:00, with no success until 06:25 that someone actually picked up the phone. This just happened to me and I found it to be a repulsive and miserable practice from Thrifty to make an extra $100 on poor customers that are traveling before 06:00.

I reserved a car online and declined all optional coverage and insurance at that time. When I picked up my car, I handed the man at the desk a copy of my reservation and said, "This is what I want." He said he'd get me right out, and all I had to do was check a few boxes and sign my name and I'd be on my way. Never did he ask or offer for me to purchase additional coverage. When I was done, he handed me a receipt I couldn't read and sent me on my way. When we returned the car, I told him I filled it with gas and he said I had prepaid the fuel. My wife dug out the receipt (which she had trouble reading) and found we were charged $728 for a car I had reserved at $176.17. No one was helpful; no one could give a hoot.

Thrifty is the worst car rental on the planet. San Juan Thrifty is the inner circle of hell. From the airport curbside to getting into our car, it took three hours and endless hassles. First, there was no van for an hour. All other car companies went by multiple times, but there was no Thrifty van. I called Thrifty and got no help. Then, the van went by but the driver refused to stop. I had to bribe the Dollar van driver to drop us at Thrifty. At the office, there was a huge line, few clerks, and every customer took about 20 minutes to process; which was another hour lost.

If you care or not, I just wanted to let you know Thrifty Car Rental ripped us off. Our $89 rental cost us $242.33. We did add an additional driver for $44. They took it upon themselves to add insurance which we declined for $55.96. Then they charged us $41.96 for a toll road pass we weren't expecting or wanted. They told us any tolls we had would be added when we turned in the car. We probably had $5 in tolls. Their agent quickly ran us through a process of signing and initialing a small credit card reader type device, telling us "Initial here showing you decline insurance. Sign here that you will pay tolls when you get back." I know, shame on us for not reading what we were signing but trusting the agent to be honest. Btw, the internet is flooded with similar complaints and additional complaints.

I am a frequent client of Thrifty and I am even a member of their Blue Chip program. Needless to say, when I looked to extend a reservation, I was treated very rudely! I was aware that you can only rent for 30 days and not extend, but I was told in no uncertain terms that if I did not return the rental ASAP, they would report it missing and I would risk being pulled over at gunpoint by the police. I am not sure why he thought I wasn't going to bring the car back but that seemed a little over the top for a late reservation! I returned the car ASAP, paid the bill and asked to talk to the manager. Surely, they would want to know someone in their office was out of line! But no, she didn't care and even asked me what the problem was. I'm never going back!

It was terrible service! We booked and paid online for an SUV. They didn't have one at their main pickup location at Calgary airport. They gave us a lower priced car, without any refund. Their attitude was that of indifference to customers. The line at the pickup site was not long - 2 customers at the counter and 2 more in line before us. Yet, it took over 40 minutes to get served. None of the other car rental agencies had any line up. And after the long wait, they did not have the car they had sold us online, and wanted to give us a lower-grade car without a refund. They made me come back to their airport the next day to get the car I had booked (an SUV), and made me wait 2 hours before I could get the car I booked.

Thrifty claims that they care about customer service but do nothing to respond to filed customer complaints. I had a problem at the LAX rental location where I was treated rudely, overcharged and treated poorly. I immediately called customer care and was told that someone would get back to me to review the issues. It is now almost three weeks later; no follow up or return calls. The charges remain on my credit card account due to their lack of response, and I can never get a live person on the telephone. I have filed subsequent complaints through their website without even the courtesy of a response. I have never dealt with a company that was less concerned with customer care.

I had a rental for 9 days guaranteed at $310 - a good price. They added $70 for daily use of the toll road processing! The clerk at the rental counter didn't explain this. It just appeared on the bill. Now I have rented at Denver Airport with Enterprise, Payless and Fox; all had outstanding service and just sent us the bill for the actual toll road usage, usually about a total of $15 for getting to the airport and back. Lesson: don't be deceived by Thrifty's low rate - they’ll nail you later. Use Enterprise, Payless and Fox who have great service and fair pricing!

We rented a car from Thrifty in Cancun, Mexico. When we reserved the car, the price quoted was $166.89 for the 9 days we would have it. When we went to pick up the car, they told us we must take out their insurance even though my husband told them we had insurance that covered us on any car we drive. They didn't care. They said we must take their insurance or they wouldn't rent to us. It was night time and we were in Mexico, so we took the insurance (to the tune of $24 per day) to get the car. They went over the car with us before we left to mark down any nicks and dings; however, what we didn't see until we were already quite a long ways away from the airport that the passenger side mirror was broken. We didn't want to turn around and drive back so we figured we would just talk to them when we returned the car.

I rented a car last November from Thrifty in Houston and paid a cash deposit of U$350. When I returned the car, the deskman told me I have a refund of U$170 but they were going to send me a check home (in my case Chile) in 10 labor days. Many times, I contacted them without success. Today, February 28, I called and again someone gave me the same answer that I already got three times. Once, they told me that my check was delivered and the post office did not give me the check. Of course, there is no tracking number to make a follow up on and their promise a month ago of sending me a new check never happened.

In January 2013, I rented an auto from Thrifty, southbound on the Florida Turnpike from Lighthouse Point to Key West. There are physical toll booths and one can pay the toll. However, returning from Key West to Fort Lauderdale, one is not allowed to stop and pay tolls. The state takes a picture of the license plate. Not being aware of this, I chose to decline Thrifty's very inflated $7 day tolls pass on my return trip.

At one point, I had two different confirmation numbers for completely different pick up and drop-off cities. I called their 800 number to resolve the issue before traveling and the gentleman's response was "They are obviously two different cities. It''s your problem; you figure it out." I was dumbfounded. I thought it was a joke and I was being recorded for a radio prank. When I realized he was serious, I asked to speak with his supervisor and he simply said no and wouldn't say another word or acknowledge anything I said until I had no choice but to hang up.

I reserved a mid-size sedan from Thrifty in Reno, NV. When I arrived, they tried selling me everything in the book including persuasive tactics to upgrade to a larger vehicle. When I declined, I was told they only had full size sedans available and they would go ahead and put me in a full size sedan at the same price. (Yippie.) The vehicle I received was an old rundown Crown Victoria with bald tires, bad wiper blades and no wiper fluid. These make a bad combination when you're driving through the mountains in a snow storm. Because of the conditions of the vehicle, we were 30 minutes late arriving to the airport and missed our flight. The bald tires made it impossible to control the car, making a 45-minute drive to a 2-hour drive. If you are concerned for your safety, stay away from Thrifty!

We rented a car from Thrift in Sanford airport, Florida. The agent, Curtis, seemed to be helping us out until we left with the car & noticed he had charged us an additional $70 for the week for two drivers. He asked us at the pickup if we wanted more than one driver but never said there was a fee for that. I called back to the office & was told to go to another Thrifty store in the area, so I did. The lady who helped me at Ft. Myers, Florida was very helpful & reversed $60 of the charge & told me to explain to the Sanford office upon return & they should refund the additional night charge. Then I checked my credit card charges & found that what was supposed to be a bill of $161 ended up being $308. I called in & was told that it was additional tax charge in Florida that was legal. I told the lady no agent ever explained that us.

I booked a van to be used for moving house, and arrived at the depot with the documents that I thought would be fine for Thrifty to allow me to hire their van. It turns out I was missing a few documents that I couldn't get in time, so had to cancel my booking. Now it seems that they refuse to offer me a refund because they say it's my fault; I didn't bring the right documents. They were unwilling to budge on the requirements (they need 8-week-old bank statements - I had 12), and were unwilling to work with me. At the end, I am now having to pay for a van I didn't use. This is terrible service, terrible value, terrible company - I would never use them again, and will make sure my friends and work colleagues are aware of this shameful customer service!

I rented a car from Thrifty at the Miami International Airport in November 2012. I was offered a variety of upgrades, including a toll pass, for $7/day or $36/week. I declined the toll pass because I know that tolls in Florida are pretty cheap. However, I was not told by the Thrifty agent that there is a $15 fee for each toll the vehicle passes through and that many of the tolls in the Miami are toll-by-plate systems that require you to pass through the toll and receive a bill at a later date. In other words, you cannot pay the toll at the toll gate because there is no toll gate. Therefore, consumers are forced to either pay the ridiculous hyper-inflated fee for Thrifty's toll pass or you may end up with a surprise bill in the mail for a toll of 0.25 cents and a fee of $15.

I wouldn't even give them a one star. I rented the car for one night, got up the next morning and the car was dead. I called them and they would be glad to send someone out for a $60 fee! Really?! The lights weren't left on because I checked them twice. I expected a working vehicle when I rented from them. Next time I'll go with Hertz. I'm here with my disabled son now sitting in a parking lot in the sun waiting for help, and he hasn't even had any breakfast! Don't ever use this company!

I sent Thrifty a letter. I sent two people from the corporate office the same letter. Here it is: The rental experience I had was so awful. I am writing you because I have not gotten any real help from your representatives in the United States or in Dominican Republic. Before I start, I have rented a car before from Dollar. The car was in good shape with minor damage, but they try to rip me off with the insurance. But I have to say when I got back to the United States, Dollar handled it very well and reimbursed me the overcharge. The overcharge was $14.00. I appreciated that they were quick in helping me with that matter. I also did not realize that Dollar and Thrifty are the same company, but the customer service is the complete opposite.

Be wary of renting from Thrifty in Seattle. If you do not pay for their electronic toll payment option at over $10 per day and travel over the Evergreen Bridge, you will certainly receive a $15 charge plus the cost of the toll for each transit. You cannot pay cash at the bridge. Per Thrifty's Traffic and Citation Processing team member, Steve, you cannot contact the toll authority website or toll free number and pay with a credit card for a car registered to the rental company. That's the way the process works. Once you go over the bridge without the electronic toll box, you are on the hook to Thrifty for the toll and their fee. The rental contract one signs says so.

Be wary of renting from Thrifty in Seattle. If you do not pay for their electronic toll payment option at over $10 per day and travel over the Evergreen Bridge, you will certainly receive a $15 charge plus the cost of the toll for each transit. You cannot pay cash at the bridge. You cannot contact the toll authority website or toll free number and pay with a credit card for a car registered to the rental company. That's the way the process works. Once you go over the bridge without the electronic toll box, you are on the hook to Thrifty.

I had booked a "special" through Expedia for a car in San Juan, Puerto Rico. When I got there, we waited for more than 40 minutes for a pickup. They only have one van that rounds and that too is not very frequent. All the other rental agencies had passed by at least 3 times. When we got to the agency, the service is very poor. They require you to buy liability insurance and if you don't want to take their collision, they place another $600 hold on your card. When I got the car, it turned out to be the smallest car they had with scratches and dents. Return was just as bad. It took 20 minutes to return the car. It was like being back in the 80's. I will never rent from Thrifty again. Bye bye Thrifty.

I thought I got a great deal when I made a reservation for a minivan for $209/week from Thrifty. My $209 rate quickly turned into $488. After standing in line for over 20 minutes at the agent counter (only car rental agency with a line at the time), I quickly figured out what was taking so long. The agent wasted a lot of my time trying to get me to upgrade to a much more expensive SUV, which I told her from the beginning I didn't want to pay more. Then she proceeded to tell me that if I didn't purchase their Pass 24 for $41.99, it would cost me $15.00 each time I went through a toll - which I found out later was a complete lie.

I recently got a car from Thrifty in Cancun. I went with them because they are cheap and I had a reasonably good experience with them on the border a few months back. But steer way clear of Thrifty in Cancun. First of all, they charged double for insurance what the other Thriftys charged and more than any Hertz or Avis. There wasn't a single customer we met there satisfied with their service, and two guys even asked us for a ride rather than be so insulted by the employees there. Worst of all, the fuel gauge was broken in such a way that it read full when it was only half full. So, the tank was half empty when we got it, but we were charged for a full tank. I'm not saying they did this on purpose, but it's hard to imagine how that would happen and how whoever filled it for us would know to stop just at the point where it would look full but would actually be half full. Given the shoddy cars, shoddy service, and exploitative pricing structure, I would steer way clear.

I arrived at BDL (Hartford airport) and went to Thrifty where I had a reservation for economy car. It took forever to be waited on and then the agent seemed very unconcerned. Finally, I got my car, headed out onto the highway and the car pulled to the left so extremely I almost could not handle. I looked at the dash and realized the light indicating the tires did not have enough air in them was on. So I went back to Thrifty and when I shared the issue, I was practically ignored. I was finally sent back to shop area. The attendant asked me what the problem was, I told him, and he asked me how I knew the tires were low. I showed him the indicator and he filled tires with air.

After re-contacting Thrifty's customer relations (online), they contacted me and apologized. They refunded what I asked for (I did not want nor expect a full refund; I simply wanted to pay for the actual time that we went over based on what I thought we had agreed to). This second response was fast, professional, positive. Although I had difficulty with this transaction, I learned to be very careful about any documents provided. I also believe that Thrifty was sincerely apologetic for their employees responses to my problem.

I had complete reservation numbers prior confirmation up to the day before pickup. I went to Thrifty to pick up the vehicle that had unlimited miles and was told, "You can't have this vehicle at that rate because you are taking it out of the area." I had reservation numbers, confirmation numbers but in Charleston, South Carolina at the Thrifty Car Rental on Montague Avenue, they turned me down on the day of pickup, but wanted to place me in another vehicle at a much higher rate. Avoid Thrifty in this city. They are a franchise operation and they do whatever they want, I'm a very disgusted and dissatisfied customer.

I used Thrifty in Sydney - Alexandria few weeks ago. When I returned the van, I was never told that I need to pay for tolls as I expected those will be just debited from my card accordingly. However, one month later, I received two tolls of $5 each plus admin fee of $10 each (i.e. the tolls that cost total $10, they cost me now $30)! If Thrifty told me I need to pay those myself, I was going to do that straight away and avoid admin fees. Anyhow, that is not all. My credit card was debited for $35 and $15 on the same day by Thrifty! I asked them why did they charge me and they said that this is a charge for forwarding me the toll costs! How arrogant is that? Now tolls that cost only $10, I am paying $80! I would highly recommend to go to any other rental company but Thrifty. Such a poor customer service, not responding to emails, not calling back on phone. Just disgusting!

Consumers, beware! Before you rent a car from Thrifty/Dollar read my story: I took a trip around the States. While I was in Florida, I drove on some roads that collect tolls electronically. I was not aware of that - it was my first time ever driving in Florida. In any case, Thrifty received a notification from Florida that we had failed to pay 4 tolls ($1.00 each). Thrifty did not send me a notification of the charges, and they decided to post a $64.00 charge on my credit card account. So, I was supposed to pay the state of Florida $4.00 in unpaid tolls and $60.00 to Thrifty for what? According to the customer service representative I contacted, I "authorized the company to charge me a $15.00 fee per missed toll when I signed the rental contract." This is how this company takes care of its customers!

Consumers beware! Before you rent a car from Thrifty, read my story. I took a trip around the States and while I was in Florida, I drove on some roads that collect tolls electronically. I was not aware of that. It was my first time ever driving in Florida. In any case, Thrifty received a notification from Florida that we had failed to pay four tolls ($1 each). Thrifty did not send me a notification of the charges and they decided to post a $64 charge on my credit card account. So, I was supposed to pay the state of Florida $4 in unpaid tolls and $60 to Thrifty, for what? According to the customer service representative I contacted, I authorized the company to charge me a $15 fee per missed toll when I signed the rental contract.

Well, I can see others have experienced the same thing. I was forced into taking the extra insurance even after I tried to decline. Something needs to be done about this since so many people have been charged for something they didn't want.

I emphatically and specifically told the attendant that I did not need additional optional coverage and still somehow, it managed to be on my bill at the end. I did not realize it until after the fact. They refunded only half of it and refuse to refund the rest. Being a tourist, this left a very bad taste in my mouth. Please ask for everything to be printed out and review it rather than on the tiny screen that you can hardly read on their tall counters before signing anything.

We rented a car for the weekend from Thrifty Car Rental on 10/12/12 in Boston Logan airport and told the clerk that we wanted to waive all the options. Our flight was an hour and half late and we wanted to just get our car and get to our hotel after traveling all day from the West Coast. I specifically told the attendant that I did not need additional optional coverage and still somehow, it managed to be on my bill at the end. I did not realize it until after we returned the car. They would not budge on any refund either. The receipt was printed on one long accountant type printer paper and not easy to read. Just a friendly warning that I would ask for everything to be printed out and review it rather than on the tiny screen that you can't hardly read on their tall counters before I sign anything.

Deceptive tactics - I emphatically and specifically told by the attendant that I did not need additional optional coverage and still somehow, it managed to be on my bill at the end. I did not realize it until after the fact. They would not budge on any refund either. Just a friendly warning that I would ask for everything to be printed out and review it rather than on the tiny screen that you can't hardly read on their tall counters before I sign anything.

Due to unexpected heart problems, the car I rented ended up in an impound yard that Thrifty allowed to sit in for an additional week - I was charged for this and now I am being billed again for the same thing.

When renting a Ford Edge from Thrifty car rentals near Portland OR airport, I was asked if I wanted the daily insurance. I declined telling the clerk that I have my own insurance which covers me and also I am an Amex platinum card holder which also will cover me if I use Amex to pay. Unfortunately when leaving the office in a rush after being delayed, I signed my receipt which had a charge of $259 for insurance which I did not discover till returning the car. I have since called Thrift complaint phone line and was told nothing could be done. All I can do is never rent from Thrifty again and pass the word around to all my fellow travelers to be aware of this scam.

We recently rented a vehicle out of Las Vegas McCarran airport. As we drove off, I realized there was an $80 charge on my receipt. I called the 800 number and she explained she couldn't do anything over the phone. We then went back in and talked with the agent who we had worked with. He said he couldn't do anything for me, to wait for a manager. Finally, a manager came over and I explained that the $80 charge was not explained to us. When the attendant asked for our licenses, he never said it was for the additional fee per driver. This was a deceptive approach. Thrifty should provide customer service and training. Otherwise, they will become extinct by those companies that truly care about their customers!

I am making a formal complaint against the Thrifty Car Rental Service located in Westfield, NJ. I reserved a car online through Hotwire.com and opted to take the insurance from a third party vendor. I went to the Westfield location to pick up the rental, and the manager, who would not disclose his last name, proceeded to tell me that I also had to purchase additional insurance. Not understanding why since I was clearly covered by the third party vendor, I told him nothing was stated online that additional coverage was required from Thrifty. Not wanting to deal with or answer any more of my questions any longer, ** threw my credit card and driver's license at me and told me to go rent somewhere else.

I rented a car from Thrifty at the Fort Lauderdale Airport. I received a great price of $216 for a week's rental. When I picked up the car, I was charged $324. When I inquired why there was a price difference, I was told that Thrifty held a certain percentage in case of damage to the car and if there was no damage, the money would be refunded to me when I dropped the car off. This sounded believable. As it turned out, the scumbag employee added insurance so that he could make commission on the transaction. I went ahead and signed and initialed the contract. I called Thrifty Customer Service about 3 weeks later when I noticed the money was not in my account and was told there was nothing they could do since I signed the contract. I am currently calling the corporate office to try and get a refund. I was told to call (918) 660-7700 and to speak with **. So far, I have left three messages for her and she has yet to call me back.

I rented a car from Thrifty at the airport in Boston. No one told me about their liability insurance when I picked up the car, but they indeed charged those options. I picked up the car on 8/31/12 at 7:48pm and returned it on 9/1/12 at 9:00pm in JFK (NYC). The lady who worked for Thrifty was very rude; she forced to charge for 2 days, screaming and yelling at me. I have never, ever seen such rude employee. I will never, ever come back to Thrifty again.

I arrived at Anchorage airport around 1:40 am. By the time we unloaded from the plane and picked up our luggage, it was 2:10 am. We went to the desk and they were closed. I called the phone number posted on their billboard on their desk. The person on the other end said there was nothing they could do; I needed to come back when they opened. We went to the hotel, arrived back at Thrifty around 9:30 am. The guy at the desk said my reservation was cancelled and my car went to another person so I'd have to get the next size car up because that was all they had. He then told me it was going to be an additional $125.

I rented a car from Thrifty at the airport in Providence, RI. We had a good initial experience but in our rush to get to our plane, we left our iPad behind on the floor by the passenger front seat of the car. We realized the loss after we got through security and I tried to get to a real person at the counter several times with no luck. When I got through to the national number, they transferred me to the lost and found which went immediately to voicemail. I listed my information, the exact car we had rented, a red Ford Mustang convertible, and the item lost. I heard nothing so I called them the following day and they told me it wasn't found in the car. I asked them to check the car again and they said it had been rented. I asked them to talk to the person who had cleaned the car and they said they couldn't do that and the iPad was gone. I guess they think that an employee stealing from a customer is no cause for concern as the lost and found lady could care less about my problem and would do nothing constructive to try to track down my item. I will never rent from Thrifty again.

Beware, this company pushes customers to get their liability insurance and they tell their customers they have to get at least liability. I declined and still was charged for it. When I contacted their customer service department, they said they could not do anything because I signed the agreement pad. So if be. Fiction you can contact the law offices of Collin, Gilbert, Wright and Carter, a class action law office about a CA against them to correct their practices.

I rented my car through Thrifty for one day from Seattle airport. When I arrived to pick up my car, I was informed of the charges to be applied to my card which was for my rental purchase. When I checked my bank account, there was a charge of $250 on there. When I called customer service, she tried to tell me that I was informed of this when I picked up the car. I tried to explain that I did not know about this and her response was I need to listen better. I explained that if I was told this, I wouldn't be calling to question the charge. She repeatedly told me I need to be a better listener. When I returned my car, I spoke to a manager who told me something completely different, which was, when you rent a car online, it's in the terms and conditions (which I did not see anywhere). I explained that they need to inform their customers upon renting the car about the charge. All in all, they are rude, have no compassion and are very unprofessional. I will never rent from Thrifty again.

I was quoted a price of $345.00 over the phone. When we went to pick up the car, they said we needed to take insurance because my personal insurance did not cover me. When I was able to reach my insurance agent a few hours later, I was told I was fully covered. I called Thrifty Car Rental immediately and explained the situation. The only option given was to drive two hours each way to where I rented the car from to make the change. They refused to fax anything to my hotel even when I explained that the representative had given us false information. When I called customer service, they refused to help me stating I was given the option to drive back. My final balance was $704. Do not rent from them!

I was asked to bring in the vehicle for an extension to the contract and maintenance. But when I showed up, they told me that the rates of the car that I have been renting had changed and that they couldn't let me rent it for that rate anymore. I asked why didn't they just inform me that they were going to raise my rate four times what I was paying and I would have rented from another company before I was left on foot and made to rent from them to even get to my hotel. If they had just been hospitable about it and told me of their intent to change my rate, I would have found another rental company that thinks the customer is top priority!

Gas overcharges - I rented a car at Thrifty Logan, Boston for two days. On the way back to the airport, I filled the tank with gas. When I turned the car in (4:30AM), the attendant asked if I had purchased gas. I said yes. He then asked for the receipt, which I showed him ($13.xx for two days of driving). He did not return it to me (which I actually need for business expenses) and I discovered that his little gizmo charged me $8.99 for gas, when the tank was full. I called the corporate and after 18 minutes of waiting, the nice lady said there was nothing they could do about it.

We rented a car in Orlando, took a trip with family and were traveling the scenic routes; Orlando to Ft Myers to Key West up the coast back to Orlando. On the way from Key West to Miami and back to Orlando, the driver window did not work, and the car was making a ticking sound. This caused us to get on the interstate where we found "no cash" for tolls. It wasn't our intention to ride the interstate. We stopped in Orlando and filled the car with gas. We returned the car and I explained the issues to the girl and all she could say was "The car isn't full of gas", which I filled it. I had to pay full price of the car.

I was quoted a price of $346.00 over the phone. When we went to pick up the car, they said we need to take insurance because my personal insurance would not cover me. I found out that was a lie; when everything was said and done, the price went from $346 to $771. What a rip-off! I will never rent from them again.

I reserved a rental car on 8-4-2012 with the main Thrifty Rental to be picked at the Fayetteville airport on 8-6-2012. I was given the quote of $895 for a month's rental. I explained to the main that we were heading back to IL for my mother-in-law's funeral and we would like to rent for a month just in case something comes up that we have to stay longer. He said that was fine and when I went to the airport to pick up the car, they informed me that the rental price would be over $2,000 since we were taking it into their blue zone. I was never informed of this prior to going down to pick the car up. Now on top of the stress of losing a loved one, we are scrambling to find a rental car to get back for the funeral. I will never again try to rent from Thrifty!

We reserved a car to pick up at Copenhagen (Kastrup) Airport on July 4th for a week and received a booking confirmation from Thrifty two months ago. Before our departure, we received an email from Sixt in Danish, informing us that they have a car reservation for us. We wrote back in English, saying that we did not understand why they sent us a message since we have reserved a car from Thrifty. We arrived at Kastrup Airport on July 4th and could not find a Thrifty desk. We then asked Sixt about Thrifty. They said that Thrifty was a broker and they reserved the car for us but that their reservation was cancelled. We explained our side of the case and said that neither Thrifty nor Sixt informed us that they work together so why would they cancel our reservation.

On 4/02/2012, we rented a car from Thrifty Car Rental in San Juan, Puerto Rico. On the checkout, I noticed a previous painted dent on the pax door side approximately 1 inch in diameter. When returning the car after a week, they claimed the dent was done by me. So, they charged my AX $475.00 for that small pre-existing dent. Be aware when renting a car at San Juan, Puerto Rico or any place else, to check and re-check any damages on the car you are renting. I was lucky to use a car rental protection issued by AX card members.

We rented a car. While we were on the way home, we got a flat tire. So we were at least 100 miles from home and did not want to drive on the spare tire, so we had to buy a tire. When we got to the rental place, we gave them our receipts and they said they would be in touch. Well, it has been more than a month and we have not heard anything.

Refund of Damage Charge of Car Rental: I am writing this letter to file a complaint about Thrifty Car Rental in San Juan, PR. I rented the first car on 02/27 to 03/01/2012. Then, I rented another car on 03/03/2012, returned on 03/07, the Rental Agreement/File #: **. On 03/03, when I picked my car at the location near San Juan Airport, there was a young man, who spoke limited English, drove out a while Toyota first, there were too many damaged spots on the body of the car, so he had to change another car for me. He marked the damages on the car on the slip, and handed to me to sign. He checked the car and handed the slip to me to sign again when I returned the car.

My property was stolen by Thrifty employees in Salt Lake City. My $300 iPod Touch fell under the seat of the rental car. I realized it after I flew back home. I contacted the office and a Thrifty employee found it under the seat. I gave her my credit card to send it back to me. It never came. I called to find out why and they told me it was sent to another employee to send back to me. It never came. I called again and they informed me that my property "went missing", obviously stolen from their lost and found. I have contacted the manager and the franchise owner who have basically ignored the fact that their employees stole my property. Very dishonest!

I reserved a car rental online from Phoenix, this time in Hull, England. As usual, I refused CDW as I have AmEx. An agent at the rental location argued with me, saying I would be ill advised to refuse CDW. I was adamant. Here's where I goofed, I assumed she followed my instructions and I signed the X's without reading. Back home (US), I had an extra bill for $145 CDW insurance. It's a scam run by Thrifty. They don't do what you ask, although I’m more the fool for not checking. Proceed with caution!

I brought the rental car back with a 1/2 of a tank of gas, and they charged me for 8 gallons of gas and charged me $102.56 that comes out to be $12.80 a gallon. Really. Yeah, you're Thrifty alright. I have rented cars all over, and I have never been charged this, not even close to this. You are beyond a ripoff! I will never ever, or anyone I talk to, use Thrifty!

This letter is to inform you that Thrifty Rental Car at 4100 Global Gateway Connector College Park, GA 30337 is allowing people to rent vehicles in other customer's names. I was notified about a rental in my name on 5/21/2012. I have not rented from this company in over three months. Mr. ** at 4100 Global Gateway Connector College Park, GA 30337 stated that this car has been returned wrecked and they are saying that I am responsible for all damages and that they have me on camera with a gentlemen. Attached below, you will be able to view my statement/letter that I sent to their office yesterday to describe this story in full detail. I have also included a timeline of where I was during this time frame (with numbers and addresses attached).

I purchased a car on 5-10-12. I told them I wasn't satisfied with the noises it made. I asked them to fix it and after the contract was signed, they would not honor fixing the car. I returned it on 5-16-12. I told them I would not honor the loan and contacted the loan dept and also told them it was mechanically unfit. Santander Loan Agency has not received contract yet but said they will call when they do. I have a fraud alert on my credit bureau so they have to call me. Thrifty Car sales brought the car back to me and parked it in my front yard and did not leave the only key that was provided to me. So now I have a car in my front yard that I had returned to them. I can't bring it back again to them because they took the key and locked the car. They are harassing me to buy a 2010 Chevy Malibu with mechanical defects that they refused to fix after contract was signed. Please help. I have worked very hard to build my credit and do not deserve this kind of treatment.

We rented a mini van in Pensacola, FL for 5 days. We were told to pay for their refueling cost upfront, because gas in Pensacola was $3.75 a gallon at the stations. It's not the case. The gas was $3.45 the entire time we were there! We were completely lied to. Also, we were quoted a price of $365.00 for the 5-day rental. Our total bill was $451.00. (Apparently, Thrifty added a huge amount of extra fees.) We will never rent from Thrifty again. They are liars and cheaters.

The original charge shown on printout from computer is $539.47. I did not opt for insurance or any other charges except, fuel $83.65 ($4.78 x 17.5). Total, $623.12. I was charged $636.37. When I complained after returning the car, I was told "Too bad, that's the way it is." So what happened here is that I was charged tax on fuel, which is already taxed by the government. As it turned out, all over Kauai, the fuel was $4.71 and she told me yours was cheaper than anywhere on the island. Not complaining about that, just the overcharge on tax that should have not been added in. I feel you owe me $13.25.

We recently rented from Thrifty at San Francisco Airport and returned it to the same place (where else would we return it to, right?). We were in a little bit of a rush and did not check the receipt until we got home. We called and were told that the drop fee is for dropping the vehicle at a different location than we picked it up. When I stated that this was not the case, she looked it up and said "Oh, the agent entered SFD, not SFO." We will have to send it to corporate to investigate and that takes 5-7 business days. Meanwhile, our credit card is accruing interest on that $500.

We rented a car from Thrifty on May 3, 2012. When asked if we wanted the insurance, we declined (as we always do). When we returned the car, the $178 bill became $512.00. They added the insurance and said that we requested it. After several phone calls, they refused to refund the money. We are asking for the camera review and see if they will provide it to us!

Warning! Thrifty Car Rental is a thief! I rented a car from Thrifty Car Rental. I reserved the car on the internet a week before I left on vacation for $148.00. When I arrived at LAX, I went to pick up the car and the sales clerk at Thrifty proceeded to do my paperwork and he charged me $521.00 and I said no! It’s supposed to be only $148 and he shows me a sign and the sign said, “A hold of up to $400.00 may be put on your debit card.” He said, “When you return the car, you will get the money back.” I have never rented from Thrifty Car Rental. I always use Alamo (a great place). Big mistake! When I got back to Thrifty’s to return the vehicle, he handed me a ticket that showed an amount of $521.00. So I asked to speak to the manager. A little girl, about 18 years old, came out to hear my complaint.

I rented a car from Thrifty Rental Car through Expedia.com between 18/4 until 24/4. The total rate was 158.61 Euro with the basic insurance. When I went to the office at Linate Airport which was Auto Europa Rental Car office as a partner, the employee said it's a wrong rate and the right one is 200 Euro for the basic insurance and 318.59 Euro for the total insurance. Trying to make me understand the difference, she told me it's a mistake from the website or from the Thrifty Rental Car office. It's not my mistake and I need my money back please. My itinerary no. at Expedia was ** and my contract no. is **.

We rented a car from Thrifty Phoenix AZ airport location. The sales associate charged us a total of $641.33 for a five-day rental. Because of his scare tactics we were ** into everything but the kitchen sink. I knew we were being taken advantage of, but on the sightseeing tour bus to the Grand Canyon, it was proved. Two other groups of people rented their cars from Hertz and Avis. One was charged $190 for a week, the other $220 for a week. Everyone was shocked at the price we paid. We were three women out for a fun vacation that this company took advantage of. If this was even a $100 difference, we would say Thrifty was high, but $400 difference is highway robbery. We take several vacations a year. This will be the last year we will be gouged by Thrifty Car Rental. Shame on them for taking advantage of consumers, and from other reviews that I have read, this is the norm. We do not want to be contacted by a lawyer. We would like a refund to match the reputable car rental companies.

April 11, we reserved a compact car at Fort Myers Airport. The woman attendant signed us up for insurance, TRIPSAVER, and tolls. Total for the week came to $758.58. We are senior citizens who happen to have AAA, New York State Insurance and we were led to believe there were numerous toll roads in the Fort Myers Beach area. We were given a mid-size car as an upgrade, but we feel we were taken advantage of by a fast-talking salesperson who needed some sales and we were the victims. We will not be using your service again. We thought you were in the business of serving the public, not fleecing them.

You’re taking a trip. You go online and request rental car quote for a car at your destination, request a full size car and see the words full-size car like a Chevy Impala or similar. When you get to the car rental location, the car is a mid-size smaller car but wait, you were quoted and are paying for a full-size car. Here is how it happens:

Poor customer service and handling of accident: I recently used Thrifty rental car for the first (and last time). A nightmare would be the best way to describe it: Reservation was not on record and company seemed to have outsourced the rental. Car was finally brought to the hotel, but contract was not really fully explained (major problem later). Car turned out to be pretty beat up (inside looked dated and the mirror adjustment handle on the driver's side didn't work), hardly newer model shown on their website. After an accident occurred, they never spoke with me initially at the accident site on March 30th. They told me that since I had signed the contract, I was liable for the excess even though I had questions about the other driver's liability. She made little or no effort to avoid hitting me as she actually forced her car to pass on the right after I had pretty much completed turning. Also strangely enough, the police were never called.

I booked online at Thrifty, a car rental in Italy. The total amount with basic insurance was 179.66 euro. For our surprise, once we gave the reservation code, passport and driver's license to the representative in Italy, they told us Thrifty has gave us the wrong price, the correct would be 235.80 euro. Also, they said Thrifty is aware of the problem, so I suspect this is going for a while.

When we arrived at Thrifty at 10:15am after being picked up from the airport by the Thrifty Shuttle (We had a reservation for 9:30am.), our vehicle was not ready. It was buried in snow and had not been warmed up or cleaned off. We then had to wait 15 minutes for the vehicle to be cleaned off. This should have been done before or while the Shuttle was gone to pick us up at the airport. They were not short-staffed, as when we arrived at Thrifty, there were 2 employees at the counter (including the shuttle driver) and two other employees and a trainee! The car had so much snow on it that they were unable to tell if there was any damage to any part of the vehicle.

I am a loyal customer of Thrifty. I rent often. Each rental is for a week or better. The last rental I had was the first week in March. I had a stroke of bad luck, and my purse was stolen the night before I returned my car. I had to return the car empty. Thrifty charged me $190.00 for one tank of gas on a Dodge Journey. My card would not authorize that charge; however, all other rental fees were covered. I called Thrifty numerous times and spoke to representatives with very nasty attitudes who would not let me speak to a supervisor. I asked for some kind of help for a loyal customer. I said I would even pay $100.00 for the tank of gas. They all said no and that I had to pay $190.00 or remain on the "do not rent" list.

It seems absolutely diabolical the fact that Thrifty at the UAE Dubai airport has charged my card twice: once for $119.68 on February 25 this year and once for $39.30 on the 27th of February. I returned the car in good faith. Please tell me why this has happened as I am no millionaire. I have made numerous phone calls to your offices. Every time I get in, I am told to speak to someone else—no one is taking the blame. I want this resolved as this is making my blood boil! The following are my booking details: car was picked up from the Dubai airport on the 11/2/12 at 2 am; car was dropped off on 12/2/12 at 1830 hours with just over half a tank off petrol as that was how much was given; car registration plate: **.

I rented a car at the Thrifty Miami Airport between 12/11-17/2011, drove around Florida and Georgia, and paid dozens of toll charges in Florida highways. But I received a letter from Thrifty dated in January 13, 2012 regarding 4 toll charges totaling $2.50, plus a $100 charged by Thrifty of "administration fees" on my credit card without authorization. I wrote them back on February 18 explaining that I paid all tolls and enclosed a check of $10 in good faith (four times the toll charge) to settle the case. Thrifty immediately cashed my check, but their DTG Vehicle Violations Department emailed me back on 2/28 and notified me that the check is "not acceptable" (despite that it has been cashed). I wrote back on March 4 to protest the double charge (which is illegal and predatory) and by today, March 23, they have not satisfactorily settle the case and my credit card charge has not been reversed. They have no problems in double charging their loyal customer, but are extra 'thrifty' in correcting their wrongs.

I reserved a compact car for Porta Vallarta, Mexico on 2/24/2012 for 8 days on the Thrifty website. The price was a total of $97.00. I waved all insurance and have Amex, rental car insurance and GEICO. When I got to the counter in Mexico, they wanted to add $297.00 more just for liability insurance. They said it’s Mexican law and mandatory. I said never mind, I will take cabs for the rest of my stay. The worst part, I have written two emails to Thrifty customer care since my return with confirmation code and all, but I did not receive a reply to either from Thrifty to date. I have since learned from GEICO that they do not cover me in Mexico, but have Amex supplement for $29.00 per rental.

Fraudulent Refuel Charges - I flew into Little Rock, Arkansas for spring break. I rented a Ford Escape SUV from Thrifty and I had to finally interrupt the rep at the counter to say “No, no, no,” as he insisted over and over that I needed to buy all of Thrifty's extra charges - insurance, etc. I returned the SUV to Little Rock Airport and I refueled it 15 minutes away from the airport, carefully making sure to fill the tank as much as it would allow. The female employee, who checked the vehicle in, said the tank was 1/8 low and I would be charged a refueling charge at $6.99 per gallon. I advised her it was not low on gas as I had just filled it up minutes ago. I showed her the fuel receipt and she said that that station was not within the 10 mile range and she continued to charge me $20 extra on my credit card. This is very poor customer service. I will not rent from Thrifty again. Beware of scams with Thrifty.

We reserved a rental car at Thrifty in Denver for pickup on 03/09/12 and return on 03/11/12. We were given the option of prepaying a tank of gas so we would not have to stop to fill up before returning the car. We stated that we were going to Loveland and back and would not be doing much extra driving, but the agent assured us we would use approximately 1/2 tank each way, not being familiar with the area we prepaid. When we returned the car, we had used only a little over 1/4 of a tank, which we pointed out to the woman checking the cars in. She said we would have to speak with the people in the office, so we went back inside to ask what could be done to rectify the situation, as we had obviously been given incorrect information.

I rented a car from Thrifty on the night of 24 January and drove to the Buena Vista Palace Hotel where the car remained parked until leaving Orlando on 27 January. I just received a notification that my rental had a toll violation on 25 January at 8:20 am and have been charged the toll and a $25 fee by Thrifty. Only problem is the car was parked. My wife and I were on the Disney monorail at 8:20 am making our way to the Magic Kingdom for the Keys to the Kingdom tour. The car was in the hotel lot! Apparently, they must have confused the records of who had what car. Now, I have to waste my time trying to get it sorted out. We are also Hertz Gold customers so even if Hertz costs more, it just became my #1 rental choice.

I rented a car for my 22-year old son through Priceline at Thrifty Car Rental in Denver at the airport. When my son arrived (the car was already paid for), he was asked for a card so they could hold a deposit on it of $250 (which is common at all car rental places). The person at the counter, Rick (he would not tell us his last name because apparently he was not allowed to. Yeah right!) told my son the card was declined. There was $1900 in the account at the time. He then informed me over the phone that it was not a matter of having the money. It was because of his Equifax score (he is 22 and has not yet built up enough credit).

We were asked if we had an additional driver, thinking it was a formality. We signed everything and when we got our credit card charges, we realized we were charged for it. I called to complain. They did nothing for us, but let us know we signed it and too bad! This is horrible misrepresentation for their financial benefit!

I visited the USA last week and I needed to travel from Fort Lauderdale Airport To Sarasota. I Rented a car in Budget and I explained that I just needed it for traveling to Sarasota, which is about 3 hours. That I will return the car the same day in Budget of Sarasota Airport . I was charged $55.00 dollars and they told me that there was no problem with leaving the car at another airport.

I rented a car for the 25th of August for a trip to Hilton Head, SC. The storm, called Irene, hit the area where I live rendering it impossible to pick up the vehicle or call as the phone service was affected as well. I made an attempt to call and there was no connection due to the storm. Travel was impossible as the roads were flooded out. I called on the 27th after the phone service was restored to let them know that I had made all attempts to contact them. The Edison location said it was fine and there was no fee for cancelling a reservation which I was also told through the 800 number when I rented on the phone. Thrifty deducted $111.94 from my check card, representing one day of rental. I disputed it with my bank and they send me photos of documents regarding the Thrifty rental policy which I never received by mail or mail. I was advised there is never a charge for a missed rental on the 800 line I asked the question twice. I am requesting a return of my money as I never received anything from Thrifty Car Rental, also it was impossible to cancel any reservation sooner than I did.

I had to go to NC state for my grandmother's funeral from Providence, RI, and rented a mini van for $39 per day. I had to stay for two extra days, therefore, I call the company and talked to one of their agents and that agent stated that the extra days would be at the same rate. Happened to be that by the time I returned the mini van, which was four days later, I was expecting a $220 to $230 bill, instead, I got a $301.94 bill? I talked to the manager and he explained about all this crazy fees and three different state taxes and more fees for changing the agreement, when I explained to him that I talked to someone about the extra days and I was told that it was going to be the same rate and no one explain about the fees he basically stated that I was lying. I stated to him that I will never use Thrifty Car Rental nor recommend it. He stated that he did not care.

They charged us $160 to deep clean for pet hair removal. We did not travel with pets nor contact any pets on our trip, nor bring any aboard. They suggested we wore fur coats. None of our traveling party even own fur coats, let alone wear them in such fine weather. We brought no pet hair on board. Perhaps, the people before us did. Nonetheless, we are paying for their regular maintenance is my guess. And since we are 1,000 miles away, I guess we just have to suck it up! No thanks, Thrifty.

I rented a car from Thrifty for two days, from the Sanford/Orlando airport, and when we got in the car, we noticed that it only had 1/4 tank of gas. I thought it was weird that no one came out to mark where that gas was, and where I had to return it, but after a two hour delay, and Enterprise (who I usually rent from) having no more cars available, I was ready to go. When we returned the car, we did so on empty, and since we got it at only a quarter, figured that the charge would be minimal. I got an additional charge on my card for $154 to fill up the tank at $8.99 a gallon. I explained to them that the tank was not full, and was told that it's in the contract that the cars are given with a full tank of gas. No one came to verify, and now I'm stuck paying for gas that I didn't use, at an over the top rate. This is my first and last time renting from this company.

Found an extra charge on my AMEX card from Thrifty Car Rental and disputed it. The dispute came back stating that I said that I would be traveling in Illinois and that I had crossed a boundary into Ohio and was charged an extra $303.57 on top of the rental of $143.99! I have rented hundreds of times and this is the very first time that there were state boundary's involved! Not taking the car to Canada, Mexico, etc., but state boundaries! I will never rent from Thrifty again! I picked the car up at St Louis, MO to drive to my home town of Quincy, IL.

I landed Xmas morning and went to the rental counter of Thrifty/Dollar which was being operated by Rent Terstappen. The line was fairly decent, so I waited for about an hour. Upon being helped I was asked whether I would like no deductible insurance for 23 euros a day or 16 euro insurance with a 600 deductible.

Thrifty charged me $25 for a 50-cent toll in "Adminstration fees" times two, means we had $50 in fees for a $1 toll. I'm sure they had a legal right - fine print somewhere in their long contract. That is my complaint - that they are taking advantage of consumers who are not going to bring their attorney and spend 35 minutes reading the fine print in their lengthy legal agreement, and allow the company to take advantage of consumers the way they are. The government should not allow such excess fee! Or the company should have regulations on making sure they are displayed so that consumers are aware.

I rented a car from Thrifty for 10 days which I picked and returned at LAX. I told the person at the desk that I wanted to waive all the extra insurance. They had a box on the counter, and he told me to initial in all the boxes, which I did. Lo and behold, what I was initialing was that I wanted all the extra insurance. I didn't realize this until I got my credit card statement. Instead of $167, it was over $400. I will never use Thrifty again. I heard that the agents get a bonus for getting customers to sign up for the insurance which is why I suppose he never told me that I was mistakenly signing up for the insurance. What **!

The rate I was quoted was $10 a day. I have collision coverage through my credit card. When I came to the counter, I was told that by Israeli law, I had to take out the CDW and TP coverage from them. This added $119 a week to the rental price was making the total cost more than 250% of the original quote.

Buyer beware. I rented a vehicle from Thrifty at their San Juan, PR location on the week of the 16 - 23 November 2011. I had made the reservation via Travelocity. During the initial check in, I noticed that the price on the contract was approximately 10% higher than I had originally locked with Travelocity. No big deal for me at the time but it was a sign of later things to come.

I rented a car to use while on a trip to FL. I got the bill, paid it and didn't think anymore about it. Three months later, Thrifty charged my account $25.75 more. When I called them to inquire, the customer service person was rude and told me that they charged me for exiting off an unmarked toll road. I asked them how could I exit off without driving on it since they didn't charge me for driving on it. He just said that I had signed an agreement to pay any toll charges and that someone or something took a picture of my car and they would continue to charge my charge card until all the charges were paid.

On December 23, 2011 my husband and I arrived at the Colorado Springs Airport to pickup a car that we had reserved thru AOL at Thrifty Car Rental. The girl at the counter told us that the compact car that we ordered was not available and they were giving us a free upgrade. I ask if it was at the same price and she assured us that it was. After she did all the paperwork and my husband signed all of the papers we were ready to walk away and I pulled the paper out to make sure the price was the same as the AOL confirmation that I had in my possession. And it was not. It was $50.00 more than I was quoted. I immediately told her this was not correct. She said that AOL doesn't have the correct taxes on the confirmation. I told her that I always rent cars in this airport from Enterprise and their price is always the same as the confirmation.

Our 2011 vacation to Romania turned into our worst nightmare when we made the horrible mistake to rent a car from Dollar Thrifty SC AutoRent Srl Otopeni, Bucharest and fell victims to their business frauds out of which the most notorious is the rear bumper scratch scam. For a 12-day car rental that should have cost us $601.20 we paid $1,413.94. Total fraudulent charges were $812.74 out of which $99.76 for their insurance that we declined, $28.71 for out of hours rental during their regular business hours, and the huge one $684.27 for the rear bumper scratch scam. Watch out!

I asked to rent a car on 12/21/2011 for five days. I was told that the week's rental would be $209.00. I was told not to bring the car back on Christmas Day because the company would be closed.The clerk asked if I had liability insurance and I said yes. He said I was required to purchase insurance on the car at a one time cost of $22.00. I tried to explain to him that the sign read daily, but he insisted that it was a one time charge and not to worry. As it turns out I was paying the cost of the unwanted insurance on a daily basis.

Caution for all who rent a vehicle from Thrifty in Cabo, San Lucas, BCS.

We are stuck in a hotel waiting for Thrifty to show up with a replacement car because the Calgary manager has told us we will be liable if we drive the car we rented a few days ago! Who knows when they will show up? We rented a brand-new SUV which broke down in a parking lot on Christmas Day. Thanks to the help of a passerby we managed to get the cafe back to our hotel. Now we are told we can't leave the hotel until they come with a new car. So far, so bad--will Thrifty make it good? We have been waiting 3 hours now! We are stuck in Canmore. Waiting, waiting...

I rented a car for 3 1/2 days and the rental charges were $332.80. When I returned, my invoice was for $701.70! They charged me for insurance which I did not need, a toll pass which I also did not need and was told fuel was cheaper at the airport so I should prepay which I did! I found out that fuel was $0.15 cheaper outside the airport. I called them back and all they would cancel was the toll pass charge. This is a very shady outfit and needs to be investigated!

I booked a vehicle through Expedia's website. The booking was for a full-size SUV to pick up from SFO and to drop off at LAX. Pick up was booked for Monday, 12 December, at 12:00. I assumed this would be three days rental and had this confirmed at time of collection. Drop off was for Thursday, 15 December at 12:00. Total fees estimated by Expedia were $589.76 which included a drop off charge of $297.56. On arrival at SFO by taxi, we navigated the labyrinth of rental companies and were directed to the Thrifty Car collection point only to find out we had to go back to the reservations desk despite having a reservation. This is approximately a 10 to 15-minute ordeal with family and luggage.

This website is forcing me to put a star there. I would give them a negative if it would allow it.

The car was fine and the initial rate I got via Orbitz was fine for a nearly-new Hyundai, out of Charleston Airport. However, with respect to pricing, I ended up paying an additional $25 per day so I would have full insurance, i.e., add Collision. As I told the man when I returned the car without a scratch, I pay that much insurance for a half year normally! We recently rented locally from Budget in the Midwest and there were a few dollars extra per day to add Collision. I will never get a Thrifty car again. By the way, I went on their website and found no place to register a complaint.

No stars! I rented from Thrifty Orlando Airport. Watch these guys very carefully! I went to Orbitz and there was a deal for a daily rate of $11.64 for specialty car. The deal was that once at the airport, I could rent whatever car they had available. Well, I should've read the Yelp reviews before because I believe the same guy Hamid, as a previous Yelp complaint noted (if he was Moroccan, it was him), was the one who attended to me. He showed me a grand Marquis and I told him what the Orbitz deal stated. He said okay. He showed me a mid-sized SUV and said "would you like this one?". I said yes and then he asked if I wanted additional insurance coverage. I told him no, because my credit card covered car rental ins.

My husband and six-year old son flew to San Francisco today. They arrived at the Thrifty counter with their rental agreement of $120 and change! What a deal! Well, he had cleared $285 on his credit card to make sure he had plenty of money. We had made the reservation through Orbitz. My husband was wary that there would be hidden charges and I assured him that it would not happen. I showed him the contract where it states, "amount due at the rental counter: $120.68."

The rate I give this company would be zero. No one in this company appears to speak English as their first language. This makes resolving problems very difficult. I have been trying to get copies of the insurance policies that would be available to us in San Jose, Costa Rica. They will only provide a two line summary, which is not an insurance policy. I am told, over and over again, that I will get a copy of the policy when I get to Costa Rica. Obviously, that does not give me time to review my options. With forty people waiting behind me for their cars. They refuse to give me the phone number for the corporate offices, which I also cannot find online. We will probably just cancel this and take buses and cabs. Do not book with this company unless you explore this site for complaints, of which there are legion.

I rented a compact car from Thrifty San Diego Airport. It was supposed to be a compact, but they gave me a Dodge Caliber as an "upgrade". It had 42997 miles on it. If that was an upgrade, I do not know what their regular cars ran like. Maybe I had "sucker" written on my forehead. Mechanically, a very dangerous car. I rented without the appropriate air in the tires, and sounded like a disk shoe was grinding at every stop.

I rented a car for one day at Thrifty Rental at **** and was charged $201.00. That is right $201.00! The owner's son who serviced us was incredibly rude and obnoxious. I will never use Thrifty Car rentals again, anywhere and will tell everyone I know of my experience with this obnoxious representative of Thrifty.

The car reservation was booked as Travelocity itinerary ** and Thrifty confirmation ** for 4 days, unlimited mileage economy (Aveo), at MHT (Manchester, NH) for $100.78 (additional charge added at time of rental for SW frequent flyer credit of $1.50 per day). The total rental was for $106.78. The economy car was not available (in all fleet spaces filled upon return, there was not an economy present) and a 'free' upgrade was made to a larger car (Malibu, required as the smaller was not available). The car was returned on time and top off gas was added within the 10 mile radius.

Oct 17th-Oct 24th, my wife and I rented a car from Thrifty in Carolina, San Juan PR. We were urged by the Hispanic female at the counter that we were going to need an EZ-pass to get around the Island. The sales person then stated that if we didn't get the EZ-pass we were not going to be able to use some of the highways, since some of the tolls didn't take cash (EZ-pass only). We were told by the female sales person that the rental fee for the EZ-pass would cover all tolls and that it was a great deal. Not knowing the island we believed the sales person.

I recently rented a car from Thrifty Car Rental at Adelaide Airport. I returned the car in perfect condition. There were no incidents, no accidents and there was no car park damage. I have never caused damage to a hire car.

In August 2011, I rent a car from Thrifty and I had no problem to rent the car, when I had to verify proof of address with cable bill and I had no problem with that since I'm hold a debit card, other utility are not in my name and the cable bill is the only with my name, this weekend when I called Thrifty on asking what to bring, they ask me to bring an utility bill, so I ask if I could bring the cable bill again to verify my address and they said I need utility bills like gas or electric instead or major credit card so I can rent a car for that weekend, the gas and electric bills are not in my name and I don't have a major credit card, only a debit card and so I was denied service from rent a car from Thrifty, it was reasonable prices but the second time I try from Thrifty, they gave me a heck of a time over this.

I rent a car in Australia from Thrifty a year ago and passed an unmanned tollgate. I had no idea how to pay and no one helped me when I returned the car at 6 am at the airport. After a year, the credit card bill showed a change of $66 handling charge. I still need to find a way on how to pay for the $2.3 toll charge by myself. The customer service is hopeless in Thrifty.

I booked an air and car package from Expedia and paid the cost up front at the time of booking. When I arrived at Vancouver airport to pick up the car from Thrifty, the agent whose first language was not English (and very hard to understand) handed me the contract and said, "Initial here and sign here." I was never asked if I needed insurance or if I wanted insurance. I was the only customer there but everything was very rushed and they sent me out to the parking lot to get the car. We headed out in the car thinking everything was great. All paid and ready to go.

I recently rented a car from Thrifty that had 40,000 plus miles on it. A tire blew out and was not repairable. I was told to buy another tire of exactly the same make and specs, which I did. The company refused to reimburse me for the purchase even though I had offered to pick up the remaining 10,000 miles on the original tire warranted to 50,000. The reason given was that I had not purchased their roadside assistance program. I will not rent from these crooks again.

Pray that you don't experience car problems; Thrifty will do nothing. We have a car with 9T mi which won't start. Thrifty said that because we didn't purchase Roadside Assistance, it's our problem. And I can't trade cars, because Savannah doesn't have a Thrifty outlet.

Thrifty Car Rental led me to believe I needed insurance for the vehicle. They told me it was $14.95/day then charged me $22.99/day. I kept all the contract behind the desk until I signed the receipt of my credit card. I was in a rush at the time & did not look at it until I got home. The internet site said $156.00 & it came to $294.64.

I'll rate their customer service less than one. I rented from Thrifty Car in San Antonio Airport, then was taken to the Downhill Blvd. office. The girl at the airport did't know my name, they didn't give me my contract back with the information. First off all, she told me I had to pay for the insurance that everyone had to. I had never bought insurance because I have my own, but since she said I had to, I did.

Absolutely horrendous service at the San Diego Airport, Thrifty rental facility. I rented a car that has an engine that cuts off at 80mph, then the car doesn't recover. Driving on the LA freeways means sometimes, for safety, you have to accelerate. Thrifty never mentioned this. I called customer service all morning and was supposed to speak to a manager. A very rude Eduardo took my car keys, said he'll do nothing for me, and drove off with the car when I wanted to return it. He said I cannot speak to the manager and I had to walk off the property and literally walk into another company to get a ride to the airport so I could then rent another car. Absolutely the worst ever experience I have had in 27 years of renting cars. They should tell you that the engine will cut off at a certain speed. Sometimes, you have to accelerate to pass quickly - it doesn't mean the renter is speeding. Then, Eduardo printed me a bill for the entire rental time. And now, I have to spend hours and almost a whole day dealing with this. Horrendous.

I picked Nissan Versa from Thrifty at the location before you get to the actual airport of Houston. As I was driving off, I noticed that the gas gauge was barely full so I stopped to put some more gas in it. However, it wouldn't take anymore gas. By then, I realized that the gas gauge was faulty and I know that I should have reported it but I was running late for my road trip.

Beware of bait and switch! I can't believe that this thing happened. What horrible customer service and a company. I searched and reserved online for a mid-sized car for pickup at San Antonio, TX airport. Then, my husband called the 800 number and they gave him a $10 better deal for a week rental ($157 vs. $167 or so online) plus $60 free gas.

I rented a car online at Thrifty in Boston because they had the best price. When I returned the car, my charges were $200 over the price quoted online. Luckily, I had printed out the agreement with costs with me but still had to argue with the representative. Eventually, the manager, who was very rude, get the charges reduced. They had tacked on several additional fees.

Be aware when you rent from Thrifty and use a debit card. Thrifty will run a credit report (hard Inquiry) on your credit score. Thrifty, per their customer service today, has a deal with Equifax and that as soon as they are presented with debit card for the payment, they run a credit report on you.

There are numerous reports about Thrifty Car Rental ripping off people after they return the vehicle at the drop-off location. Make sure that you get a signed copy by the staff after inspecting the car for full gas tank, any hidden fees, etc. Do the inspection with the staff personnel and get their names as well. If possible, take pictures of the rental car at the time of drop-off including the mileage, full gas tank needle, and may be even from outside of the vehicle showing no signs of damage. Do not leave or sign anything unless you have made sure of all the necessary things just like you do before renting it. Make sure your contract that you signed has everything as mentioned at the time of reservation; otherwise, they will charge you and you are responsible for not reading it.

I rented a vehicle and asked about full coverage insurance. We were told that if anything happens to the vehicle, bring it back, drop off the keys, walk away and they would take care of everything. We purchased the insurance but I had an accident. I called the assistance line's office in Indianapolis and brought the vehicle back.

I was going to rent a car on August 9 but I called and cancelled. I saw a charge on my credit card bill on September 2 for $38.79 and called. They said we were charged for that day because we didn't cancel. I said I did but that I needed a confirmation number which I never got. So, in the beginning, they told me, "We never charge if you never take a car." Watch out for them.

For three consecutive weeks, I rented from Thrifty Car Rental at Denver International Airport. They didn't ask me about their toll pass or try to sell it to me (I wish they had). Almost all of the other rental companies at DIA will automatically enroll you, and charge you only if you use the toll roads. For Thrifty, if you don't enroll they hit you with a $25 "toll violation" for every toll booth you go through.

I got a car on Orbitz for Thrifty Car Rental, and bought their insurance. They only had a truck that had just been returned and it hadn't been inspected nor cleaned. They sold me their maximum coverage, Loss Damage Waiver, for $24.95/day because the policy I got wasn't enough. They said that LDW would cover me for bumper to bumper coverage for any damage, loss or collision. I returned it and they didn't do an inspection with me.

I had a breakdown of my family vehicle 200 miles from home. I had to leave it at the repair shop. I reserved a car from Thrifty online, on the assumption that it would only take a day or two for the repair to be made (needed to get back to Dallas to work). Before I picked up the car, I found out that it was going to take longer for the repair than planned. So, I requested to keep the car longer at the time I rented it. The lady at the desk said that there would be no additional "late return fee". The contract I signed said I picked up the car on 8/21 and the rental expired on 8/26 at 7pm. I returned the car before noon on 8/26. I was in a hurry to get to the repair shop to pick up my car. I didn't pay attention to the receipt. But when I did, I noticed there was a 3-day late fee of $32.97. I called customer service, but they will not budge on the charge.

I booked a car through rentalcars.com. At first it seemed as if everything was going to be great.

On April 28th 2011, I reserved a car for a business trip in Los Angeles. I presented my debit card to do the transaction. Money was in my account and the personnel took my card, ran it through with a hold of $400.00 on it, and the card was accepted. Very good!

When I rented the car through a link from the Southwest Airline web site, I was quoted a price of $52 for 2 days. Shortly after I left the town where I was staying to go to the airport, a warning message came on about a problem with the gas intake valve. I stopped at the next exit that had a gas station and was fortunate to find a mechanic on duty on a Sunday morning. He checked the intake valve and assured me that the car was safe to drive. As a result of that stop, I used up the time I had allotted for filling the gas tank near the airport. I have always returned rental cars with full tanks in the past but I had not planned on making 2 stops.

Thrifty car rental charged me for insurance that I did not want and a per day charge for extra driver after telling us it was a one-time charge. They will not take one cent off the bill because they said I signed the ticket. True, I did. But before I signed, I asked the man if this was the same price as on my reservation and the answer was yes. My suggestion would be to stay away from Thrifty Car Rental. I'll never go back and will dispute the charge with the credit card company.

We had a rental car reservation with Thrifty for 2 pm on 8-10-11 at the Des Moines airport. The counter agent (male, didn't get name) told us we wouldn't be able to get a vehicle for 3-4 hours! He was extremely rude and actually said, "Do you think I can just make you a car?" We were not able to wait 3-4 hours and had to find another rental car. We found one at National which cost us $542 versus the Thrifty reservation price of $146. No way to treat long-time customers!

I pre-arranged a car at the Denver International Airport (Vehicle # 333174) on August 14 - 17 2011. The agent asked about Pass 24 for three days at $9.99. I explained in detail where I was going -- Colorado Springs, Estes Park, Golden, Co. etc. -- and was told that I would definitely need this $29.97 charge. I questioned the agent in detail and asked, “Will I be traveling on the roads where this is needed? Her answer was, “Definitely. You will need this.”

I rented a vehicle from the Thrifty at 148 W. 83rd Street, Manhattan, NY, on July 5th 2011. I picked the vehicle up and drove approximately 30 miles up Palisades Parkway where I noticed the brakes on the vehicle were failing and making a metal grinding sounding. I was planning to have this vehicle for twelve days and knew that it would not be safe to drive this vehicle. I called and requested a new vehicle. After many phone calls and a three hour wait on the side of the road, a new vehicle finally arrived. The vehicle was a Chevrolet Impala.

I rented a Hyundai Accent from Shreveport Regional Airport on August 5, 2011 to be returned on August 8, 2011. On August 7, 2011, I returned to my rental car after taking my grandson to a movie, only to find that the car would not start. It happened to be that the temperature in Shreveport that day was 107 degrees. I called the 24-hour roadside assistance helpline, only to be told that they could not help me, and if they sent out assistance, I would have to pay for the assistance. I find that this is totally unacceptable.

I reserved a car for $325 at London Heathrow. I picked up the smallest car and was charged more than 3 times the amount my contract said. I did pop a tire and was charged $150, I get that. My final bill was $1077. I talked with the manager and he was not willing to assist. He said a charge was tacked on for roadside assistance that I never asked for or used. I was charged for going into the Eurotunel and was never told that would be extra. I emailed him and no results. Totally gauged me on a Vauxhall Corsa tiny car. I was also charged a premium fee since it was an airport! Where else do people pick up rental cars? Also add an admin fee!

We rented a car for three days, asked if there was a charge for a second driver. We were told that there was no charge. Upon returning, we found a charge for an additional $10/day. I was told that nobody would say that there wasn't an additional charge (liars).

I booked a car from Thrifty through rentals.com. I normally use Avis, who are fantastic. I booked the car for 320 euros and it said I was insured.