The Manhattan Club Reviews

When attending the Manhattan Food and Wine Festival when we were approached by Manhattan Club reps offering us a free visit if we were attended a 30-minute presentation, they assured us there would be no obligation to make a purchase. This could not be further from the truth! We were in that meeting for over 6 hours and only gave in and made a purchase because it was the only way they would let us leave. They told us that this was a real estate investment that would save us money on future vacations and that we could always sell it if we wanted. None of this was true. We have not received any tax benefits from this purchase, we cannot resell it or rent it out, and the cost continues to increase astronomically. We have tried to reach out to their staff to get our questions answered or resolve our issues, but their customer service is appalling. Do not do business with them!

We received a call from the Manhattan Club offering us an overnight stay and tickets to “Jersey Boys” on Broadway in exchange for a short meeting regarding timeshare ownership. When we arrived, we were sent to this presentation, which turned out to be well over 4 hours of intense sales pressure! We left there as owners and have regretted the decision ever since. The maintenance fees have increased over 173% and there is no end in sight! This is a lot of money, especially when there is never any availability. Recently, my wife had a stroke, which has impacted our ability to travel. However, Manhattan Club has been completely unwilling to help us. We have since learned that there is no value to this purchase and our biggest fear is that our children will inherit this burden and be obligated to continue these payments. This company is unbelievable! Do not believe anything they say.

I’ve owned since 2001 and things worked well for several years until they continued to oversell the shares and then sold more rooms on a nightly basis to online customers. I don’t have much to add to the numerous stories about TMC except that I finally refused to pay the maintenance fee a few years ago when I couldn’t book a room. They have harassed me consistently but I just told them I’ve contacted the NYS Attorney General’s office and they haven’t been too serious in their threats to foreclose. Recently, they contacted me to decide the situation and they’ve offered me $100 to return the deed to them. I’ve been researching on the web to see if there is a better option but it seems everything is still questionable. I received the paperwork today (9/22/2019) and I’m going to finally put this behind me. If you want to try this route contact Christine **, Deed-in-Lieu of Foreclosure Dept, **. That’s the signatory on the paperwork I got today.

We found this hotel via Priceline, and made the reservation 10 minutes before we arrived. Priceline gave it 4 stars. Two of our family members have mold allergies. A few minutes in the first room they offered us resulted in a sinus headache for one person and a stuffy nose for another. The room smelled of mold, cigarettes and air freshener. We apologized that we couldn't stay there and asked to cancel the reservation. They sent us to two other rooms...schlepping our luggage at 10pm. Both of the alternate rooms had the same smell: a cocktail of mold, cigarettes, and air-freshener. The alternate rooms seemed worse than the first. By the time we made it through all three rooms our sinus symptoms were worse, and my daughter was in tears.

I bought this timeshare in Sept 2010, I experienced the same issues everyone else on this thread are complaining about. No rooms available, but finding that someone could call in from outside the owner's club and rent a room at a fraction of the cost that our maintenance fees are. To be held hostage by a group of unethical scum who raised the maintenance fees to over $2000, with no way out of this horrible deal. Am still making my monthly payment as of today May 7th 2018, I can't afford to pay for the maintenance fee of now $2,460.97. The maintenance is due every Sep., but now just rec'd the statement for this year to be pay by ending of this month. I want to stop paying the maintenance fee, but I don't know if it will affect any changes of the settlement.

Booked a suite here for December 2nd at a rate of over $500. I woke the next morning with an incredible headache and the smell of mold in my room. As I was having a cup of coffee I was looking up at one of the HVAC ducts in my room and noticed black dots all over it. Upon closer examination it was revealed to be black mold. I went in the bedroom and check the Ducts there and it was the same thing. Covered in black mold. I open the HVAC cabinet on the wall and noted that the air filter probably hasn't been changed in over a year based on how thick the dust and dirt was on it. I could pull it off like I was peeling a carpet away. I checked out as fast as possible and upon visiting my doctor the next day I had a respiratory infection which required antibiotics to treat. He agreed the likely cause was sleeping in a mold-infested environment.

My husband and I bought a week in April of 2014. Our contract allowed us to either stay at The Manhattan Club for a week each year or to receive 184,500 points to deposit with RCI. After we signed the contract, the salesperson changed the contract by checking a "points only" box on the contract. When we picked up our contract the next morning, it was on a CD and we could only access it when we got home and it was too late to cancel it. When we called to book a week at The Manhattan Club, we were told that we had a points only contract and could only book by paying extra fees and booking through RCI. We stopped paying maintenance fees because we were defrauded. The New York Attorney General found the owners guilty of fraud in 2017. All "owners" are waiting for to see the results as of 2/2018.

I bought this timeshare years ago to have a place to stay in NYC to take my daughter in to enjoy Christmas. As time progressed, she got older and eventually moved away. I then began to experience the same issues everyone else on this thread are complaining about. No rooms available, but finding that someone could call in from outside the owner's club and rent a room at a fraction of the cost that our maintenance fees are. To be held hostage by a group of unethical scum who raised the maintenance fees from under $800 a year to over $2000, with no way out of this horrible deal.

We purchased our timeshare in 2005 paid 32K cash, it was good for a couple of years. But eventually like so many others we were unable to get reservations for days wanted. Maintenance fees increased to over 2k annually and late fees and charges made it almost impossible to stay afloat, not to mention the failing health of my partner which made it difficult to even travel like we had in the past. With the Manhattan Club in litigation, do we still have to pay maintenance fees when we continue to be scammed? Now I hear that there is lead in the paint in many of the rooms and you can only stay on certain floors. I wonder if this has contribute to my partners failing health.

We have owned our timeshare since about 2000, but have never been able to book a room there when we needed it. We have had to join RCI to use time elsewhere. Our fees have become exorbitant, but we can't get out - just like all the other complaints seen here. Is there a class action suit? If so, we would like to join. We are now on a fixed income and none of their promises to buy back are being honored.

I too was told all the same sales BS when I bought it in 2001. Skyrocketing fees and very hard time getting reservations. So why don't we all form a legitimate "Company"... An LLC. We can all then sell the timeshares to that company then that company can withhold the fees. The MC will have to negotiate with this other company and we can at least get something back. IF they take a hard stance and won't negotiate then our "company" goes bankrupt. IF we set that company up properly it won't damage our personal credit scores and by the time it's all said and done maybe the MC goes belly up.

I too am a victim of The Manhattan Club sales practices and promises. Since we purchased in 2004 for cash, the maintenance fees have suffered an exorbitant increase. I called and offered the unit back to Manhattan Club and received the same excuse as others. They would love to take it back, but were prevented by the Attorney General's open investigation.

The Manhattan Club is a scam and a Class Action will prove it! Purchased in 2002. Over the years we've had trouble booking. For an extra fee, we Used RCI so we wouldn't lose the weeks. The Maintenance fee went from $783 a year to $2400. I told them I don't want it anymore and they can have it. They said I can't do that. I was told If I don't pay the fee this year, it will go into foreclosure and hurt my credit rating. What kind of crap is this???

My husband & I have owned at the Manhattan Club for over 10 years. Having read many of the letters already written at this site, I find that most of us have nearly the same experiences and frustrations dealing with this company. We too bought the plan where we could split our week & visit NY multiple times during the year with only one Saturday. We couldn't always get in when we wanted, but at first it wasn't too much of a problem. There were no additional fees to book a room and we could call & check for an opening anytime. We could also cancel up to 3 days in advance of a stay without a penalty.

I read the complaint written by the 80+ year old TMC member. It created great fear in me. I bought my unit over 20 years ago. At then I was a middle-aged professional who saved enough to pay cash for a part of my retirement dream - to have some space in NYC for fun, by buying a unit of Manhattan Club at affordable annual expense. As I had reached retirement age now, the maintenance fee quadrupled, the irritation in getting the service I paid for increased 1000%, and my capital investment had gone to zero; I now realized that it's very possible. I will be in debt and being evicted from my real retirement home. Here is why... I'm on social security with a tiny pension and very small chunk of savings, and I had extreme difficult time to squeeze out my 2200 plus a year maintenance fee from my fixed income.