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The Manhattan Club

The Manhattan Club
Overall Satisfaction Rating 1.20/5
  • 5 stars
    1
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    15
  • 1 stars
    98
Based on 116 ratings

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The Manhattan Club Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 7, 2021

When attending the Manhattan Food and Wine Festival when we were approached by Manhattan Club reps offering us a free visit if we were attended a 30-minute presentation, they assured us there would be no obligation to make a purchase. This could not be further from the truth! We were in that meeting for over 6 hours and only gave in and made a purchase because it was the only way they would let us leave. They told us that this was a real estate investment that would save us money on future vacations and that we could always sell it if we wanted. None of this was true. We have not received any tax benefits from this purchase, we cannot resell it or rent it out, and the cost continues to increase astronomically. We have tried to reach out to their staff to get our questions answered or resolve our issues, but their customer service is appalling. Do not do business with them!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 12, 2021

We received a call from the Manhattan Club offering us an overnight stay and tickets to “Jersey Boys” on Broadway in exchange for a short meeting regarding timeshare ownership. When we arrived, we were sent to this presentation, which turned out to be well over 4 hours of intense sales pressure! We left there as owners and have regretted the decision ever since. The maintenance fees have increased over 173% and there is no end in sight! This is a lot of money, especially when there is never any availability. Recently, my wife had a stroke, which has impacted our ability to travel. However, Manhattan Club has been completely unwilling to help us. We have since learned that there is no value to this purchase and our biggest fear is that our children will inherit this burden and be obligated to continue these payments. This company is unbelievable! Do not believe anything they say.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 23, 2019

    I’ve owned since 2001 and things worked well for several years until they continued to oversell the shares and then sold more rooms on a nightly basis to online customers. I don’t have much to add to the numerous stories about TMC except that I finally refused to pay the maintenance fee a few years ago when I couldn’t book a room. They have harassed me consistently but I just told them I’ve contacted the NYS Attorney General’s office and they haven’t been too serious in their threats to foreclose. Recently, they contacted me to decide the situation and they’ve offered me $100 to return the deed to them. I’ve been researching on the web to see if there is a better option but it seems everything is still questionable. I received the paperwork today (9/22/2019) and I’m going to finally put this behind me. If you want to try this route contact Christine **, Deed-in-Lieu of Foreclosure Dept, **. That’s the signatory on the paperwork I got today.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 14, 2019

    We found this hotel via Priceline, and made the reservation 10 minutes before we arrived. Priceline gave it 4 stars. Two of our family members have mold allergies. A few minutes in the first room they offered us resulted in a sinus headache for one person and a stuffy nose for another. The room smelled of mold, cigarettes and air freshener. We apologized that we couldn't stay there and asked to cancel the reservation. They sent us to two other rooms...schlepping our luggage at 10pm. Both of the alternate rooms had the same smell: a cocktail of mold, cigarettes, and air-freshener. The alternate rooms seemed worse than the first. By the time we made it through all three rooms our sinus symptoms were worse, and my daughter was in tears.

    We asked to cancel the reservation and get our money back. We had tried our best to make it work. They told us that they would except that we have to go through Priceline. They cancelled our $300 hold on my credit card and gave us a receipt, but wouldn't give us documentation that we were leaving. They charged my credit card $300 two days later. We called Priceline for a refund: and they called The Manhattan Club. The Manhatten Club told them not to refund our money because they had offered us three different rooms; so Priceline refused any compensation. They could have offered us 300 rooms. If a room makes you sick, you can't stay, and you shouldn't be charged, period.

    The parking attendant charged us the full 24-hour rate of $35 for the hour we were running from room to room. This wasn't easy either. The valet came back without our car. We needed to get help from the parking manager. The elevators are small and shaky, and loaded with guests: two tiny elevators and 25 floors. It was a nightmare. Not to mention the scary dudes in dark suits and ear-pieces loitering in the lobby. "Green light" was the message from one to another...whatever that meant. Seriously?! Run.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: May 7, 2018

    I bought this timeshare in Sept 2010, I experienced the same issues everyone else on this thread are complaining about. No rooms available, but finding that someone could call in from outside the owner's club and rent a room at a fraction of the cost that our maintenance fees are. To be held hostage by a group of unethical scum who raised the maintenance fees to over $2000, with no way out of this horrible deal. Am still making my monthly payment as of today May 7th 2018, I can't afford to pay for the maintenance fee of now $2,460.97. The maintenance is due every Sep., but now just rec'd the statement for this year to be pay by ending of this month. I want to stop paying the maintenance fee, but I don't know if it will affect any changes of the settlement.

    19 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: April 4, 2018

    Booked a suite here for December 2nd at a rate of over $500. I woke the next morning with an incredible headache and the smell of mold in my room. As I was having a cup of coffee I was looking up at one of the HVAC ducts in my room and noticed black dots all over it. Upon closer examination it was revealed to be black mold. I went in the bedroom and check the Ducts there and it was the same thing. Covered in black mold. I open the HVAC cabinet on the wall and noted that the air filter probably hasn't been changed in over a year based on how thick the dust and dirt was on it. I could pull it off like I was peeling a carpet away. I checked out as fast as possible and upon visiting my doctor the next day I had a respiratory infection which required antibiotics to treat. He agreed the likely cause was sleeping in a mold-infested environment.

    I called the front desk a week or so later and was laughed off the phone by a person who "refuse to give my name." After my negative review on another site I was emailed by someone who said he was a manager wanting me to come back and try his place again while I find that highly unlikely. This is my second bad experience with the Manhattan Club and as you can tell from the reviews on consumeraffairs.com they obviously could care less about their guests and members for that matter. I have no intention on ever staying in this place again. I have pictures of the Dust caked filter from the HVAC system as well as the mold growing on the ducts in my room. I have pictures of the Dust caked filter as well as The Moldy ducts in my room. If you're interested you can email me at ** and I will be happy to share them with you.

    12 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Feb. 21, 2018

    My husband and I bought a week in April of 2014. Our contract allowed us to either stay at The Manhattan Club for a week each year or to receive 184,500 points to deposit with RCI. After we signed the contract, the salesperson changed the contract by checking a "points only" box on the contract. When we picked up our contract the next morning, it was on a CD and we could only access it when we got home and it was too late to cancel it. When we called to book a week at The Manhattan Club, we were told that we had a points only contract and could only book by paying extra fees and booking through RCI. We stopped paying maintenance fees because we were defrauded. The New York Attorney General found the owners guilty of fraud in 2017. All "owners" are waiting for to see the results as of 2/2018.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 7, 2017

    I bought this timeshare years ago to have a place to stay in NYC to take my daughter in to enjoy Christmas. As time progressed, she got older and eventually moved away. I then began to experience the same issues everyone else on this thread are complaining about. No rooms available, but finding that someone could call in from outside the owner's club and rent a room at a fraction of the cost that our maintenance fees are. To be held hostage by a group of unethical scum who raised the maintenance fees from under $800 a year to over $2000, with no way out of this horrible deal.

    They won't take the room back even though I said they can have it for free, as trying to sell it was a real joke. Lost thousands trying to do that. I have absolutely no ability to pay this year's fees that are absolutely out of control, and I get a bill in the mail with additional fees and interest and threats that the fees and interest will continue to increase along with legal and negative credit scores to come. I hope they all burn in hell as soon as possible.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 24, 2017

    We purchased our timeshare in 2005 paid 32K cash, it was good for a couple of years. But eventually like so many others we were unable to get reservations for days wanted. Maintenance fees increased to over 2k annually and late fees and charges made it almost impossible to stay afloat, not to mention the failing health of my partner which made it difficult to even travel like we had in the past. With the Manhattan Club in litigation, do we still have to pay maintenance fees when we continue to be scammed? Now I hear that there is lead in the paint in many of the rooms and you can only stay on certain floors. I wonder if this has contribute to my partners failing health.

    32 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 10, 2017

    We have owned our timeshare since about 2000, but have never been able to book a room there when we needed it. We have had to join RCI to use time elsewhere. Our fees have become exorbitant, but we can't get out - just like all the other complaints seen here. Is there a class action suit? If so, we would like to join. We are now on a fixed income and none of their promises to buy back are being honored.

    17 people found this review helpful
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    The Manhattan Club Company Information

    Company Name:
    The Manhattan Club
    Website:
    www.manhattanclub.com