About LATAM Airlines
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LATAM Airlines Reviews
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A few days ago I traveled with this company to Chile. When I got to the airport everyone else luggage were wrap up. I asked myself why? When got home every single value items was stolen, even with a small lock on. When contacted the company no one could help me, their customer service is really poor.
LATAM AIR GUILTY OF DISCRIMINATION. LATAM AIR are perpetrators of racial profiling, discriminatory and human rights violators. Upon standing in line to board our plane, JOAQIN ** of LATAM AIR directed us out of the line up and then claimed that we needed to pay a further surcharge of $60 USD to board the plane. JOAQIN ** did not approach any other person in line.
When I used my phone to photograph his name tag, he tried to cover it up. JOAQIN ** and LATAM AIR are perpetrators of racism, discrimination and human rights violations. In any other country, JOAQIN ** and LATAM AIR would be criminally charged and convicted. SHAME ON YOU LATAM AIR. Here are the photos of those guilty of discrimination.
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I was suppose to travel to South America and two of my family members came out positive for Covid. I spoke with the LATAM front counter three hours prior to departure and after they got my info and verify my tickets, they told me that since i bought the tickets via a travel agency then they are unable to help me. All they did was put a no show on me and my family which voided me the right to receive 30% of my total ticket purchase to at least recuperate some money back.
I keep emailing the airline since the travel agency is stating to me that the airline is denying my refund and when I get in contact with the airline, they do not want to help and automatically puts the blame on the agency and says they cannot help, but not once have they asked me for my Covid results or given me any help stating that they will contact the agency directly to ge to the bottom of it all. This game of hot potato puts us, the customer, in a limbo that all it gives us is a bad experience and no help at all.
I canceled a ticket on LATAM on September 24th and asked for a refund of the money paid. Since then I have opened more than 10 cases asking for a refund and they close saying that in 15-30 days the money will be in the account. I have been asked several times for documents and bank details. It's been almost 90
days and nothing has been returned and they don't even respond to emails anymore. Loss of £2,254.00. What to do? Can someone help me? Luis **
The worse airline company ever. This company is just a **… If you need to travel go on Camel, horse, pig whatever besides this crap company. I canceled a flight 6 months ago and got 672.74 as a credit. Now I decided to use my credit to get a ticket and had to pay 300 dollars as penalty fee… ** policy as a ** company.
I will never buy LATAM again. I bought the ticket for my mother to come from Brazil to Australia and I had called previously asking if I would need a visa for New Zealand and I was told no. My mother arrived at the time of boarding and she had a problem with her cpf because then and we had to get her visa to New Zealand in a hurry and she almost missed her flight and she was treated badly by an employee. After that I had to change my mother's ticket and even though I told the employee that my mother would have to stay with me more because she is helping me with my baby because I suffered domestic violence and I separated from my ex. Even though I had little money I had to pay more for the passage, zero empathy.
Now I went to try to sell the ticket because my mother will be staying longer and the attendant wouldn't let me talk. Totally disappointed, lack of ethics, lack of humanity, hours on the phone and rude attendants even though I had all the patience. I also can't to do this things alone in they website so I depend of the call center to try sell my flight or if I want to change I need to pay more even is for 6 months, terrible. I want to expose to the world how wrong this company is.
Exploitative and scammy. I was taking a flight from Cordoba to Bogota and when it came to check my bags, they told me that a carry-on bag was not included in my flight. I had already paid to have a checked bag, and I thought the carry on bag would be included. Instead, they told me that to check my bag it would cost 31,000 Argentine pesos, which equaled $207 US dollars. That is an insane amount of money for a carry on bag. Even the lady at the counter admitted it was a huge amount of money. All of my Argentine friends were shocked at that price and they all said it was a complete scam and it was exploitative.
To put it in perspective, my Argentine friend had carry on bag with a different airline and they only charged him 3,000 Argentine pesos. LATAM charged me 10 TIMES that amount of money, and there was absolutely nothing I could do. To add insult to injury, there was a lot of extra space in the carry on bins. It wasn’t even a full flight or anything. Absolutely ridiculous amount of money, they are clearly just trying to take advantage of their customers. I filed a complaint and they never even got back to me.
Bought seats in advance to guarantee a good place and the company messed up after payment and never allocate the seats under my reservation. I Logged 3 Cases with Latam regarding my paid seats and nobody replied back to me to resolve this. All the seats were paid then I rang the support today and they said it doesn't show there. What a mess of a company. First case logged 16/09. No response till now.
Case 2 - ** created 22/09/22
Case 3 - ** created 26/09/22
Lack of respect for a customer. I will never buy a ticket with them.. Be aware.
Your flight will be cancelled and changed without discussing with you. Contact centre Staff are rude and unprofessional. LATAM will cancel your flight and they will charge you fee to give your money back over 12 weeks. LATAM will lose your luggage. LATAM will take your money and waiting time on the phone to talk and Chase your money could exceed hours. For any more disaster experience, just go ahead and book it in. Good Luck!
Worst Client Assistance. Nobody able to solve any problem. Their associates and robots are programmed to let you on stand-by for endless hours. Their channels are always busy. Emails when answered are late and without solution. SCAMMERS.
LATAM Airlines Company Information
- Company Name:
- LATAM Airlines
- Formerly Named:
- TAM Airlines
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