LATAM Airlines Reviews

My experience with LATAM at São Paulo Airport was extremely frustrating. My flight from Goiânia to São Paulo was delayed, causing me to miss my connection to Los Angeles. When I arrived at the gate, LATAM staff told me that the Los Angeles flight had already departed. However, I later discovered that the flight had actually been delayed and was scheduled to depart at 11:45 p.m. I then spoke with LATAM staff on the first floor to ask what I should do. They told me that the next flight to Los Angeles would be at noon and instructed me to return in the morning. I followed their instructions, only to discover that there was no noon flight. The only available flight to Los Angeles was at 11:15 p.m.

Their call center is inundated with disrespectful thugs that believe that good customer service is treating customers like they owe them something. If they do not agree to your request, they give you loud lip service and run their mouths at full vent, and if you want to file a complaint they tell you they will take care of business when in reality they do not — in other words, they leave you hanging out to dry. It is going to be my first trip with them, so I am preparing myself to face the other face of this sham airline as a passenger aboard one of their airplanes.

Worst airline ever flown. They delayed our flight so we missed our connection to go home. When speaking with the gate agents they laughed at us and thought we didn’t understand Portuguese when we did. They were very rude and very unhelpful. My suitcase was destroyed, two wheels broken off and luggage was dirty, cracked and the zippers all messed up. Tried making a claim and they only offered $30, still trying to get fully reimbursed for my bag after reporting it within 24hours. They broke my bag twice in one day for two different flights. I had to miss a work day because my flight was delayed and nothing was flying home until the next morning. My friends also missed this flight home and we all had to pay to stay in the hotel airport. I provided bag tags, boarding passes and photos still in the airport. When I asked the agents at the airports they told me to file a claim so I did. Worst airline I’ve ever flown.

I would give LATAM Airlines zero stars if I could. Our flight from Lima to Cusco on July 6, 2026, was canceled, and the way LATAM handled the situation was beyond unacceptable. I was responsible for a group of 23 travelers, and the airline turned an already stressful situation into an absolute nightmare. Instead of assisting passengers at the gate, everyone was forced to collect their luggage and stand in line for hours just to speak with a ticket agent. There was no organization, no communication, and no concern for the hundreds of passengers waiting for help.

Got a ticket for the whole family in January to go to Brazil in December so June 22 LATAM canceled all my flights without even give me options to change them. I know why because they overbooked because they know the prices are better right now I cannot afford to wait 10 days to get my money back to rebook tickets then it’s gonna cost now probably 2K per person rather than 3K for three people. Absolutely garbage that’s not even mentioned. When I went over 1 kg of my suitcase weight they charged me $100. Absolutely garbage. Do you want a peaceful vacation? Don’t ever fly all of them the garbage. I can’t see enough how garbage they are. I’ll never spend a dollar with them again.

We were surprised to be charged approximately $100 each for three people, totaling $310. The flight was from Buenos Aires to São Paulo, flight number 8193, on May 29, 2026. We had assumed that the carry-on bags we each brought were included in the flight cost. There was no clear direction when booking. It seems unfair that customers should be charged for their carry-ons. This experience might deter us from using LATAM Airlines in the future. We hope this charge will be reimbursed to us and that this issue is resolved in the future.

I used to think Latam was good, but now I think it is awful. I don't think I'll use them again. I have 3 flights with them in about a month. A month ago (2 months before the flight) I got an email informing me that they changed my flight from Mexico City to Santiago a whole 24 hours. They moved the date 1 day back. That means I have to stay in Mexico City a whole other day and be in Santiago one less than I anticipated. Today I got another email telling me that a second flight I have from Santiago to Iquique (Chile) got also changed, this time from 3:40 PM to 7:45 PM. That's also a big change, and it would be easier to swallow if they hadn't rescheduled the other one a whole day. I don't know what they are doing there, but it is insane that rescheduling flights seems to be a matter of course for them.

On 01/04/2026, my credit card was charged USD 801.03 by LATAM Airlines without my authorization. I contacted LATAM Airlines through their customer service representatives, who confirmed that there were no records of a USD 801.03 transaction in their system from me, apart from a legitimate purchase I made for USD 202 usd they told me to contact my bank. Latam airlines now provided with a receipt to my bank for the USD 801.03 purchase. The name associated with this purchase is NELSON G. **, whom I do not know, also the charge was placed on the person account not mines. It appears they only sent that receipt to silence the bank. This is fraud at the highest level, and the public deserves to be aware of it.

Since LATAM is not LAN Chile become the worse high cost Airline If you are over 6 feet tall, your knees end up jammed right into the seat in front of you; the food is substandard—and in Chile, a country boasting some of the world's finest wines, they serve you a wine that is utterly undrinkable. However, that isn't the most serious issue, as nowadays, pretty much every airline is this bad. The real problem arises when you encounter an issue and trying to resolve it proves utterly impossible—whether by phone or online.

It’s amazing that LATAM Airlines is still in business. The boarding process starts early and ends late. More specifically, they scan your boarding pass at the gate and cram everyone into the jet bridge area before they actually start boarding. Once onboard they offer only 2 beverage services with the meals. Nothing in between on the 8.5 hour flight. If you ask for anything the flight attendants act like you’re inconveniencing them.

First and foremost the representative at LATAM airlines are horrible. The service is horrible and it's a nightmare to deal with them. I had a flight to Peru with my family. I booked my flights and day before I checked in online and got my boarding pass after imputing my passport info we reach the airport the rep at the gate said that my son's passport does not have 180 day validity. I asked why did they let me book the flight and gave boarding pass. Long story short Latam rep over the phone said that if I send my son's renewed passport they will re-book our flight to a later time for a small change fee. I renewed my son's passport sent them over and when I called to change the booking the Andres rep said I have to pay over $2000 to re-book the flight and he just was very nasty and when I said I need to speak to supervisor he hung up.

The worst move that Delta could have made is to partner with such a greedy, cheap, and ordinary airline whose only concern is to squeeze money out of you. I flew LIM-ATL on April 2nd in economy and they did make sure that I knew I was flying their version of economy!!! The service was terrible, the food barely acceptable, the flight attendants in economy looked miserable and extremely unhappy. They were lazy and never smiled or showed a welcoming demeanor. During the flight there was a little turbulence which lasted for 4 hours (this is a 7-hour + flight), during this time they did not do anything at all other than sit in the back and chit chat and said no to every request. After using the bathroom, I asked for some coke as I was very thirsty but they refused to give me any due to the turbulence, which I understood.

My connecting flight was canceled due to bad weather, which I understand is beyond the airline’s control. However, the way passengers were treated afterward was unacceptable. I arrived at the airport at 4:30 PM and remained in line until 10:00 PM trying to speak with a LATAM representative. During this entire time, no assistance was provided. Despite knowing that passengers were unable to reschedule flights, the airline did not offer food, water, or hotel accommodations.

When booking flight LA8 (Concepción–Santiago), due to unclear information I accidentally purchased two extra checked bags, while two were already included. Immediately after receiving the confirmation, I tried to correct the mistake: by phone (not reachable from South America with a European subscription), via WhatsApp (only automated replies), through the website (no relevant option available), at the check-in counter in Concepción (referred to Santiago), in Santiago (no office, only luggage service that redirected me to the website), via the online survey, and through Facebook (where I was told nothing had been received).

Was dropping off my sister after traveling 2 and a half hour to be there earlier, she try to check in on the machine and didn't worked out, there was no help there, they walked through the wrong entrance and I was following, an employee catch up with me and passive-aggressively scolded me, I don't appreciate the bad attitude when they weren't even busy, make me rethink about using this airline again or recommend it like I have done in the past.

Latam Airlines, Buenos Aires, is engaging in predatory pricing practices, when it comes to the fee for a second checked bag, which is exorbitant, $330,780, equivalent to US$237.63, far exceeding other airlines charge. This cost is not made clear at the time of booking, and passengers are effectively trapped at the airport with no but to pay these inflated fees. This feels less like standard airline policy and more like a deliberate strategy to overcharge customers once they have no choice. Travel is already stressful enough without being hit with surprise charges that feel exploitative. Until this airline adopts fairer, clearer, and more reasonable baggage policies, I would strongly caution travelers to consider other airlines.

One of the worst experiences in my life with customer service. I had to change a last name in my reservation and waited over two hours with customer service agents which were unable to help me. I asked for a supervisor and they basically told me there was no supervisor to take my call, to write a review if I was not happy. Will be my last time making a reservation with this airlines.

Disappointing experience with @LATAMAirlines. My backpack was checked with a strap securely attached and verified at check-in. It was returned with the strap completely removed while in the airline’s custody. This was dismissed as “normal wear and tear,” which it is not. Claim Ref: ** I’m asking for a proper review of this claim and accountability for lost property.

My trip started in Córdoba Argentina yesterday December 10th 2025. I wanted to write a review about the check in/luggage staff. I got to the airport before 5:30 am and Santiago, a young man was my attendant. I only have good things to say about him. From the moment he called me, place the stickers in my two suitcases, gave me my boarding passes and guided the passengers with a smile, soft tone of voice and what I call, a Latam attitude, very positive. Thank you Santiago for doing the best for your customers.

LATAM lost my bag 4 days ago, still hasn’t been found. I’ve been getting the same “we’re still searching for your bag” copy paste for days now. The support team hasn’t provided ANY information of value. Absolutely horrible airline.

Arrived at the gate about an hour early to find out just a few minutes before boarding was supposed to begin that there was going to be a small delay. Then the delay turned into 2 hours. This resulted in me and my husband missing our connecting flight in Sao Paulo. Instead of you giving us ways to take care of this before we landed they told us that we would take care of it when we got there. Well, you get there there is no organization whatsoever. I don't speak portuguese, but my husband does, but I'm glad that I had him with me because I don't think they would be able to help me at all.

Terrible airline, not enough information in luggage, prices, how many suitcases you’re allowed to take. Overpriced in luggage for no reason. Poor Customer service. They wait until you are in the airport to let you know you have to pay for luggage. They prefer to hide information so you have to feel obligated to pay or you miss your flight.

Terrible website (terrible system) and customer service when you need to rebook a flight. Website doesn’t accept most credit cards during the process. We called the customer service, waited for 2 hours, had our credit card company involved to be able to buy a very expensive ticket. We had to pay US$ 1800 for one leg of the trip. It cost US$ 200. We also had to go in person to the airport to make the other change. It was awful!

I am extremely disappointed with my recent experience with LATAM Airlines. My flight was canceled last minute and rescheduled without any email, text, or app notification, leaving me completely unaware of the change until I arrived at the airport. As a result, I reached my destination 15 hours later than planned and missed the wedding I was flying to attend — the entire purpose of my trip.

Absolutely, here’s a review that captures that experience: ⸻ I recently flew with LATAM Airlines and unfortunately had a pretty frustrating experience at the airport. I arrived a good one hour and forty minutes before my flight, thinking I had plenty of time to check in. To my surprise, the check-in counter was already closed.

I had an amazing experience on this flight! I flew to Brazil and it was quite a long flight. They made me comfortable the entire time from beginning to end. When I landed, I didn’t realize I had to grab my luggage to put onto my connecting flight. Yuleida was incredibly helpful. She guided me through the whole process. Very pleasant experience! I highly recommend this airline!

They very dishonest at Bogota Colombia. When you paid for a 23 kg bag they told you a price when you give the bag and then in the other side when you paid they charge you more with the excuse that she doesn't know why they giving different prices in the other side. I don't know what happen with the preferential line. They make me change the line 3 times to give my bag. B.

Landed in LAX from Lima yesterday morning at 7 15 AM, realized I left my headphones in the seat pocket in front of me. Called at 8 AM while the plane was still there to ask someone to grab them for me. I was at the airport for 5 more hours waiting for a connecting flight. They told me to call back 12 hours later. Transferring me back and forth to Columbia, not LAX where my headphones were. They kept telling me to call back later, not giving me a case # or anything for a call back. Now over a day later, they are still saying they have not found them. Won't let me talk to a manger or anything helpful. Just on repeat. They are ok with staff members stealing your forgotten items. What's the point of claiming you have a lost and found if nothing ever makes it there?

Worst experience ever. Tried to change a flight to Bogota from Austin. Was not possible. Could not reach customer service by phone. On the plane I realized that the seats are torture for anybody taller than 5’5”. So, wanted to switch to an empty exit row seat, not possible because I am older than 60. Huge confusion with passengers’ seats. Never again!!!!

Absolute worst airline experience in my 50+ years of flying. I would NOT use them again, even if my flight was free. Their flight was delayed by over an hour and caused us to miss our connecting flight. Even worse, they made us pay an extra $130.00. They blamed everything on parent airline Delta and Delta blamed them. Absolute disgusting experience. They treat their customers like garbage. We are getting a lawyer. You've been warned!!!

Worst customer service ever! We were a group of 8. One of us had a question and approached the booth to ask. The guy working there at the moment, which refused to give me his name, snapped at him and told him to sit down, that he was busy. There are better ways to talk to a paying customer. Then my dad, a 75 yo man, approach moments later to try to ask him the same questions our friend had, he snapped back saying, "I already told you to sit down, I'm busy" with a nasty attitude. I got mad and asked him for his name, he refused saying that he would only give it to me if I made him. My friend got even more mad and went to talk to the people in the offices, yes, he went out and had to go through security again. No one did anything. I don't think its fair that we're paying and still getting this type of treatment. NEVER again am I flying this trash of an airline.

My ** wife and I bought tickets through LATAM to fly to Ecuador. Sadly I used her married name and not what was on her passport. It took five hours of calling to fix it which they did not do the first two times. The third time they did it they charged me 80% of my wife’s flight cost to correct it. I paid it but it was extortion. We will never use this airlines again.

I tried to email latam and create a case for my issue and no one responded accordingly.

LATAM Airlines is one of the meanest and nastiest airlines or business that I’ve ever had them misfortunate to deal with. We, and at least three other people, were treated incredibly poorly when we tried to check in at the airport in Miami. We were screamed at, menaced and even had the police called on all 5 of us because we had the temerity to disagree with how poorly we were being treated. This disgraceful behavior was led by the supervisor on duty named, Liveo **. A report to the FAA will be made. Despite multiple attempts to rectify the matter with Latam customer, service, we got nowhere. At the moment, we have not received any type of refund from the airlines and we’re forced to purchase tickets on another airline. You’d have to be a masochist to want to use this airlines.

Great flight experience, very happy with the customer service, treated me very well, always checked up on me to see how I was doing, overall great experience and will be flying with LATAM Airlines again.

Worst web page and customer service. Be ready to spend hours chatting for a simple problem that they can't solve. They hold you more than 45 minutes and ask again and again for your personal data every time that you chat with a different agent about the same problem.

Terrible. Their flights are always delayed and I missed my connection. They booked me on the worst alternative travel, when others were available that day. I lost my seat upgrade and they won't refund me what I'm due. The gate agents do not give a crap. They'll lie to you in order to tell you what you want to hear, they're all lies! If you call them out on their lies, they'll straight up ignore you. Avoid them at all costs.

There are errors in my name on my account and my ticket. I called to get this fixed, was on hold of and on for 5 hours yesterday. It got fixed on my ticket, but not on my account because that had to go to someone else. Neither my husband nor I could understand the representative, talked too fast and poor English, I gave up and just said yes to everything. Also my flight was changed, route, time and the only option was a red-eye that I did not want to take. There was only one option. I'm seeing very bad reviews with similar problems and I am very concerned about my trip. I got a non-refundable ticket and my traveller insurance does not extend to this issue.

Wish there was a zero star rating available. Worst possible Airline ever. We had the worst possible experience with Latam last week. Latam cancelled our flight from Atlanta to Lima. First they said flight has some repair work going on and flight will be delayed by more than hr. Hour or so passed, no communication whatsoever about the flight, later they just plainly announced flight is cancelled. It was a nightmare rebooking hotel and flight at 2:00 am standing in a long line. Next day, flight again got delayed due to thunderstorm warning, again no proper communication, flight got delayed again about 2 or more hours and we missed our connecting flight to Iquitos.

I made a reservation and I informed the airlines I was flying with 2 cats. Everything was ok until I checked in a day before the flight and find out my mine name was wrong on the reservation needed to be corrected. I corrected the reservation made wrong by an Latam worker and I lost the reservation to take my cats with me me. The last day for the cats to fly is 04 /20 according to the department of agriculture and the vet.. I paid 1200 dollars for the permit and vet costs and the airline is not helping me, even knowing that it was their mistake by hiring people that not speak English and made a mistake with a my name on the reservation.