LATAM Airlines Reviews

On 01/04/2026, my credit card was charged USD 801.03 by LATAM Airlines without my authorization. I contacted LATAM Airlines through their customer service representatives, who confirmed that there were no records of a USD 801.03 transaction in their system from me, apart from a legitimate purchase I made for USD 202 usd they told me to contact my bank. Latam airlines now provided with a receipt to my bank for the USD 801.03 purchase. The name associated with this purchase is NELSON G. **, whom I do not know, also the charge was placed on the person account not mines. It appears they only sent that receipt to silence the bank. This is fraud at the highest level, and the public deserves to be aware of it.

Since LATAM is not LAN Chile become the worse high cost Airline If you are over 6 feet tall, your knees end up jammed right into the seat in front of you; the food is substandard—and in Chile, a country boasting some of the world's finest wines, they serve you a wine that is utterly undrinkable. However, that isn't the most serious issue, as nowadays, pretty much every airline is this bad. The real problem arises when you encounter an issue and trying to resolve it proves utterly impossible—whether by phone or online.

It’s amazing that LATAM Airlines is still in business. The boarding process starts early and ends late. More specifically, they scan your boarding pass at the gate and cram everyone into the jet bridge area before they actually start boarding. Once onboard they offer only 2 beverage services with the meals. Nothing in between on the 8.5 hour flight. If you ask for anything the flight attendants act like you’re inconveniencing them.

First and foremost the representative at LATAM airlines are horrible. The service is horrible and it's a nightmare to deal with them. I had a flight to Peru with my family. I booked my flights and day before I checked in online and got my boarding pass after imputing my passport info we reach the airport the rep at the gate said that my son's passport does not have 180 day validity. I asked why did they let me book the flight and gave boarding pass. Long story short Latam rep over the phone said that if I send my son's renewed passport they will re-book our flight to a later time for a small change fee. I renewed my son's passport sent them over and when I called to change the booking the Andres rep said I have to pay over $2000 to re-book the flight and he just was very nasty and when I said I need to speak to supervisor he hung up.

The worst move that Delta could have made is to partner with such a greedy, cheap, and ordinary airline whose only concern is to squeeze money out of you. I flew LIM-ATL on April 2nd in economy and they did make sure that I knew I was flying their version of economy!!! The service was terrible, the food barely acceptable, the flight attendants in economy looked miserable and extremely unhappy. They were lazy and never smiled or showed a welcoming demeanor. During the flight there was a little turbulence which lasted for 4 hours (this is a 7-hour + flight), during this time they did not do anything at all other than sit in the back and chit chat and said no to every request. After using the bathroom, I asked for some coke as I was very thirsty but they refused to give me any due to the turbulence, which I understood.

My connecting flight was canceled due to bad weather, which I understand is beyond the airline’s control. However, the way passengers were treated afterward was unacceptable. I arrived at the airport at 4:30 PM and remained in line until 10:00 PM trying to speak with a LATAM representative. During this entire time, no assistance was provided. Despite knowing that passengers were unable to reschedule flights, the airline did not offer food, water, or hotel accommodations.

When booking flight LA8 (Concepción–Santiago), due to unclear information I accidentally purchased two extra checked bags, while two were already included. Immediately after receiving the confirmation, I tried to correct the mistake: by phone (not reachable from South America with a European subscription), via WhatsApp (only automated replies), through the website (no relevant option available), at the check-in counter in Concepción (referred to Santiago), in Santiago (no office, only luggage service that redirected me to the website), via the online survey, and through Facebook (where I was told nothing had been received).

Was dropping off my sister after traveling 2 and a half hour to be there earlier, she try to check in on the machine and didn't worked out, there was no help there, they walked through the wrong entrance and I was following, an employee catch up with me and passive-aggressively scolded me, I don't appreciate the bad attitude when they weren't even busy, make me rethink about using this airline again or recommend it like I have done in the past.

Latam Airlines, Buenos Aires, is engaging in predatory pricing practices, when it comes to the fee for a second checked bag, which is exorbitant, $330,780, equivalent to US$237.63, far exceeding other airlines charge. This cost is not made clear at the time of booking, and passengers are effectively trapped at the airport with no but to pay these inflated fees. This feels less like standard airline policy and more like a deliberate strategy to overcharge customers once they have no choice. Travel is already stressful enough without being hit with surprise charges that feel exploitative. Until this airline adopts fairer, clearer, and more reasonable baggage policies, I would strongly caution travelers to consider other airlines.

One of the worst experiences in my life with customer service. I had to change a last name in my reservation and waited over two hours with customer service agents which were unable to help me. I asked for a supervisor and they basically told me there was no supervisor to take my call, to write a review if I was not happy. Will be my last time making a reservation with this airlines.