LATAM Airlines Reviews

LATAM lost my bag 4 days ago, still hasn’t been found. I’ve been getting the same “we’re still searching for your bag” copy paste for days now. The support team hasn’t provided ANY information of value. Absolutely horrible airline.

Arrived at the gate about an hour early to find out just a few minutes before boarding was supposed to begin that there was going to be a small delay. Then the delay turned into 2 hours. This resulted in me and my husband missing our connecting flight in Sao Paulo. Instead of you giving us ways to take care of this before we landed they told us that we would take care of it when we got there. Well, you get there there is no organization whatsoever. I don't speak portuguese, but my husband does, but I'm glad that I had him with me because I don't think they would be able to help me at all.

Terrible airline, not enough information in luggage, prices, how many suitcases you’re allowed to take. Overpriced in luggage for no reason. Poor Customer service. They wait until you are in the airport to let you know you have to pay for luggage. They prefer to hide information so you have to feel obligated to pay or you miss your flight.

Terrible website (terrible system) and customer service when you need to rebook a flight. Website doesn’t accept most credit cards during the process. We called the customer service, waited for 2 hours, had our credit card company involved to be able to buy a very expensive ticket. We had to pay US$ 1800 for one leg of the trip. It cost US$ 200. We also had to go in person to the airport to make the other change. It was awful!

I am extremely disappointed with my recent experience with LATAM Airlines. My flight was canceled last minute and rescheduled without any email, text, or app notification, leaving me completely unaware of the change until I arrived at the airport. As a result, I reached my destination 15 hours later than planned and missed the wedding I was flying to attend — the entire purpose of my trip.

Absolutely, here’s a review that captures that experience: ⸻ I recently flew with LATAM Airlines and unfortunately had a pretty frustrating experience at the airport. I arrived a good one hour and forty minutes before my flight, thinking I had plenty of time to check in. To my surprise, the check-in counter was already closed.

I had an amazing experience on this flight! I flew to Brazil and it was quite a long flight. They made me comfortable the entire time from beginning to end. When I landed, I didn’t realize I had to grab my luggage to put onto my connecting flight. Yuleida was incredibly helpful. She guided me through the whole process. Very pleasant experience! I highly recommend this airline!

They very dishonest at Bogota Colombia. When you paid for a 23 kg bag they told you a price when you give the bag and then in the other side when you paid they charge you more with the excuse that she doesn't know why they giving different prices in the other side. I don't know what happen with the preferential line. They make me change the line 3 times to give my bag. B.

Landed in LAX from Lima yesterday morning at 7 15 AM, realized I left my headphones in the seat pocket in front of me. Called at 8 AM while the plane was still there to ask someone to grab them for me. I was at the airport for 5 more hours waiting for a connecting flight. They told me to call back 12 hours later. Transferring me back and forth to Columbia, not LAX where my headphones were. They kept telling me to call back later, not giving me a case # or anything for a call back. Now over a day later, they are still saying they have not found them. Won't let me talk to a manger or anything helpful. Just on repeat. They are ok with staff members stealing your forgotten items. What's the point of claiming you have a lost and found if nothing ever makes it there?

Worst experience ever. Tried to change a flight to Bogota from Austin. Was not possible. Could not reach customer service by phone. On the plane I realized that the seats are torture for anybody taller than 5’5”. So, wanted to switch to an empty exit row seat, not possible because I am older than 60. Huge confusion with passengers’ seats. Never again!!!!

Absolute worst airline experience in my 50+ years of flying. I would NOT use them again, even if my flight was free. Their flight was delayed by over an hour and caused us to miss our connecting flight. Even worse, they made us pay an extra $130.00. They blamed everything on parent airline Delta and Delta blamed them. Absolute disgusting experience. They treat their customers like garbage. We are getting a lawyer. You've been warned!!!

Worst customer service ever! We were a group of 8. One of us had a question and approached the booth to ask. The guy working there at the moment, which refused to give me his name, snapped at him and told him to sit down, that he was busy. There are better ways to talk to a paying customer. Then my dad, a 75 yo man, approach moments later to try to ask him the same questions our friend had, he snapped back saying, "I already told you to sit down, I'm busy" with a nasty attitude. I got mad and asked him for his name, he refused saying that he would only give it to me if I made him. My friend got even more mad and went to talk to the people in the offices, yes, he went out and had to go through security again. No one did anything. I don't think its fair that we're paying and still getting this type of treatment. NEVER again am I flying this trash of an airline.

My ** wife and I bought tickets through LATAM to fly to Ecuador. Sadly I used her married name and not what was on her passport. It took five hours of calling to fix it which they did not do the first two times. The third time they did it they charged me 80% of my wife’s flight cost to correct it. I paid it but it was extortion. We will never use this airlines again.

I tried to email latam and create a case for my issue and no one responded accordingly.

LATAM Airlines is one of the meanest and nastiest airlines or business that I’ve ever had them misfortunate to deal with. We, and at least three other people, were treated incredibly poorly when we tried to check in at the airport in Miami. We were screamed at, menaced and even had the police called on all 5 of us because we had the temerity to disagree with how poorly we were being treated. This disgraceful behavior was led by the supervisor on duty named, Liveo **. A report to the FAA will be made. Despite multiple attempts to rectify the matter with Latam customer, service, we got nowhere. At the moment, we have not received any type of refund from the airlines and we’re forced to purchase tickets on another airline. You’d have to be a masochist to want to use this airlines.

Great flight experience, very happy with the customer service, treated me very well, always checked up on me to see how I was doing, overall great experience and will be flying with LATAM Airlines again.

Worst web page and customer service. Be ready to spend hours chatting for a simple problem that they can't solve. They hold you more than 45 minutes and ask again and again for your personal data every time that you chat with a different agent about the same problem.

Terrible. Their flights are always delayed and I missed my connection. They booked me on the worst alternative travel, when others were available that day. I lost my seat upgrade and they won't refund me what I'm due. The gate agents do not give a crap. They'll lie to you in order to tell you what you want to hear, they're all lies! If you call them out on their lies, they'll straight up ignore you. Avoid them at all costs.

There are errors in my name on my account and my ticket. I called to get this fixed, was on hold of and on for 5 hours yesterday. It got fixed on my ticket, but not on my account because that had to go to someone else. Neither my husband nor I could understand the representative, talked too fast and poor English, I gave up and just said yes to everything. Also my flight was changed, route, time and the only option was a red-eye that I did not want to take. There was only one option. I'm seeing very bad reviews with similar problems and I am very concerned about my trip. I got a non-refundable ticket and my traveller insurance does not extend to this issue.

Wish there was a zero star rating available. Worst possible Airline ever. We had the worst possible experience with Latam last week. Latam cancelled our flight from Atlanta to Lima. First they said flight has some repair work going on and flight will be delayed by more than hr. Hour or so passed, no communication whatsoever about the flight, later they just plainly announced flight is cancelled. It was a nightmare rebooking hotel and flight at 2:00 am standing in a long line. Next day, flight again got delayed due to thunderstorm warning, again no proper communication, flight got delayed again about 2 or more hours and we missed our connecting flight to Iquitos.

I made a reservation and I informed the airlines I was flying with 2 cats. Everything was ok until I checked in a day before the flight and find out my mine name was wrong on the reservation needed to be corrected. I corrected the reservation made wrong by an Latam worker and I lost the reservation to take my cats with me me. The last day for the cats to fly is 04 /20 according to the department of agriculture and the vet.. I paid 1200 dollars for the permit and vet costs and the airline is not helping me, even knowing that it was their mistake by hiring people that not speak English and made a mistake with a my name on the reservation.

Delayed flight from JFK, missed connection flight, got rebooked 8 hours later, no biggie. The 8 hour flight turned into 16 hours later. DISASTER. I guess Copa it is from now on. I will not recommend this airline.

If you're **, don't use this airline. Made several of individuals within our group to go to the back of the line for no reason, charged us $150 per bag despite policy saying it was free, and one individual had services in place for their disability where they refused to give a wheel chair. They forced them to walk from one end of the airport to the other with no assistance. Horrible! I will never pay for a plane ticket with them ever again!

I purchased a LATAM Airlines ticket for a flight scheduled for January 5th, 2025. The flight was number LA3287, Curitiba to Raleigh Durham. The ticket holder was my son who is a full-time college student. My son became ill with a fever, severe vomiting, and diarrhea on the morning of the flight. He was seen by a medical doctor on the same morning of the flight, Jan 5th. The physician, Dr Paulo **, examined the patient and determined that he should not be permitted to board a flight under his current condition. The doctor wrote an official medical evaluation, which stated that Nathaniel should not fly. Dr **'s medical document is submitted with this review.

Worst experience with an airline I ever had. Cancelled the flight last minute, customer service refused to help or provide information. I had to book a new flight on my own expenses and LATAM Airlines refuses to refund the full ticket price for the cancelled flight.

My husband and I have had the privilege of visiting many countries through the years. I've never had such a bad experience with an airline. We missed our original flight because the flight from Buenos Aires to Santiago was delayed: our fault. Called the airline to get rebooked, was charged a penalty fee plus $50 for the convenience of issuing a second set of tickets. To achieve this I was on a borrowed landline phone with them for 1:42 minutes for $495.. When we thought we could now fly, we had to change to another airport 1 hour away.

I had a flight booked from Mexico City to São Paulo connecting to Rio, l was supposed to leave on Sunday morning and arrive late at night on the same day. Two days before departure, by looking at my reservation online, I realized they had canceled the original flight and re-routed me on a completely different route with 2 stopovers, and I was now supposed to leave on Saturday (one day earlier than planned) and arrive on Monday (one day later than planned).

I've been trying to change a flight for 5 days... The service is rubbish, the collaboration of the call centers is terrible... A stinking experience... Never again LATAM. It was one of the best airlines.. Today it is worse than SPIRIT. In the call centers they laugh at the customers.

I flew on November 26th from Quito, Ecuador to Lima, Peru on Latam flight LA2383. At the check-in counter, I was told that I needed to pay $86 USD for my carry-on luggage to be checked in, as my ticket was a base fare only. I went to the counter to pay. There were two people at the counter serving one customer for almost 15 minutes. Finally, when it was my turn to pay the $86, I was told it was actually $86.25. I gave $87 and, to my surprise, I received change in Ecuadorian coins, even though all payments and prices in Ecuador are in US dollars. Nevertheless, I requested change in US coins, and the gentleman pretended to search for change in multiple boxes and bags. During the flight, I saw passengers near me with multiple carry-on bags who paid the same fare as me. Obviously, Latam discriminates against foreign passengers by implementing unfair business practices.

I cannot rate them with zero stars, which is why they receive one. On September 22, our flight from Montevideo was scheduled to depart at 6:55 but was delayed by 50 minutes due to logistical issues. I inquired about my connecting flight in São Paulo, as our layover was reduced from one hour and thirty-five minutes to forty-five minutes. The staff assured us that they would wait for the passengers. However, upon our arrival in Brazil, three LATAM employees denied us boarding for the next flight, leaving us without any explanation. Despite my requests for a supervisor, I was ignored, and when I asked for clarification in English or Spanish, I was met with the same disregard.