LATAM Airlines Reviews

Delayed flight from JFK, missed connection flight, got rebooked 8 hours later, no biggie. The 8 hour flight turned into 16 hours later. DISASTER. I guess Copa it is from now on. I will not recommend this airline.

If you're **, don't use this airline. Made several of individuals within our group to go to the back of the line for no reason, charged us $150 per bag despite policy saying it was free, and one individual had services in place for their disability where they refused to give a wheel chair. They forced them to walk from one end of the airport to the other with no assistance. Horrible! I will never pay for a plane ticket with them ever again!

I purchased a LATAM Airlines ticket for a flight scheduled for January 5th, 2025. The flight was number LA3287, Curitiba to Raleigh Durham. The ticket holder was my son who is a full-time college student. My son became ill with a fever, severe vomiting, and diarrhea on the morning of the flight. He was seen by a medical doctor on the same morning of the flight, Jan 5th. The physician, Dr Paulo **, examined the patient and determined that he should not be permitted to board a flight under his current condition. The doctor wrote an official medical evaluation, which stated that Nathaniel should not fly. Dr **'s medical document is submitted with this review.

Worst experience with an airline I ever had. Cancelled the flight last minute, customer service refused to help or provide information. I had to book a new flight on my own expenses and LATAM Airlines refuses to refund the full ticket price for the cancelled flight.

My husband and I have had the privilege of visiting many countries through the years. I've never had such a bad experience with an airline. We missed our original flight because the flight from Buenos Aires to Santiago was delayed: our fault. Called the airline to get rebooked, was charged a penalty fee plus $50 for the convenience of issuing a second set of tickets. To achieve this I was on a borrowed landline phone with them for 1:42 minutes for $495.. When we thought we could now fly, we had to change to another airport 1 hour away.

I had a flight booked from Mexico City to São Paulo connecting to Rio, l was supposed to leave on Sunday morning and arrive late at night on the same day. Two days before departure, by looking at my reservation online, I realized they had canceled the original flight and re-routed me on a completely different route with 2 stopovers, and I was now supposed to leave on Saturday (one day earlier than planned) and arrive on Monday (one day later than planned).

I've been trying to change a flight for 5 days... The service is rubbish, the collaboration of the call centers is terrible... A stinking experience... Never again LATAM. It was one of the best airlines.. Today it is worse than SPIRIT. In the call centers they laugh at the customers.

I flew on November 26th from Quito, Ecuador to Lima, Peru on Latam flight LA2383. At the check-in counter, I was told that I needed to pay $86 USD for my carry-on luggage to be checked in, as my ticket was a base fare only. I went to the counter to pay. There were two people at the counter serving one customer for almost 15 minutes. Finally, when it was my turn to pay the $86, I was told it was actually $86.25. I gave $87 and, to my surprise, I received change in Ecuadorian coins, even though all payments and prices in Ecuador are in US dollars. Nevertheless, I requested change in US coins, and the gentleman pretended to search for change in multiple boxes and bags. During the flight, I saw passengers near me with multiple carry-on bags who paid the same fare as me. Obviously, Latam discriminates against foreign passengers by implementing unfair business practices.

I cannot rate them with zero stars, which is why they receive one. On September 22, our flight from Montevideo was scheduled to depart at 6:55 but was delayed by 50 minutes due to logistical issues. I inquired about my connecting flight in São Paulo, as our layover was reduced from one hour and thirty-five minutes to forty-five minutes. The staff assured us that they would wait for the passengers. However, upon our arrival in Brazil, three LATAM employees denied us boarding for the next flight, leaving us without any explanation. Despite my requests for a supervisor, I was ignored, and when I asked for clarification in English or Spanish, I was met with the same disregard.

Don’t do it. Customer service is unhelpful and the entire airport crew in Lima does not want to help you and they provide entirely inaccurate information. I was trying to board my flight from LIM to ATL, they made me get off while boarding, although I made my flight, because their system said their own flight was delayed. My bag was on my original flight to LIM to ATL. To help, they gave me a free hotel stay and taxi ride to the airport for the day and told me to come back the following day for my flight. The new flight I got was for the same day - so I didn’t even use what they provided and if I had, I would have been stuck in LIM for another day.

This airline are so nothing but scam artist. At one airport they had me put my carry on in a vertical position, didn’t fit and I had to pay an additional $50 just for a 40 minute trip. I organize my bag to ensure it fit. Next trip the bag fit vertically but it did not fit horizontal. Another additional $50. Buying a carry on prior to your flight only saves you $5. Do not use this airline.

We (4 passengers) are planning a trip to Chile in 2025 - 6 months from now and bought Full Fare Latam tickets for regional hops. The Full Fare is listed as providing a full refund.We had to buy 3 separate one way segments, all went well till we got to the 3rd segment. There were no seats available for 4 passengers on our preferred date, so we had to change our schedule around, which required changing or cancelling the first two segments we purchased.

This airline completely derailed my travel plans. I was supposed to arrive at my destination on Monday (from San Francisco to Sao Paulo - connection in LA). My flight from SF to LA was canceled. I got a new one with the Delta partnership - I had to get an Uber from SF airport to SAN JOSE airport. And the problem would be solved. HOWEVER, LATAM removed me from the flight from LA to SAO Paulo and rescheduled it for Wednesday (3 DAYS AFTER) without any regard for my schedule or inconvenience. I called them over 10 TIMES, no response, no assistance, WORST customer experience. I spent money with UBer, time and stress. NO ONE could give me any assistance.

I I am very satisfied of Latam service with my flight to my country, Lima -Peru on 6/1/2024. From the moment I arrived to the airport in DC for a check in, to the moment a arrived to my country. Latam customer service was above and beyond, very professional and attentive. The service agent, Diego ** and Daniel **, in Cancun international airport-México, were amazing in helping me out, with all the inconvenience I went through on 06/01/2024. I will definitely travel again with Latam Airlines.

Flying from Pereira to Medellin (Colombia) on June 19, 2024 my 16 year old kid (not knowing Colombia's way of life) was denied her pass to go to the plane because she shows her American passport picture ID in her iPhone. They demanded to see a real American Passport just to fly nationally, She was left alone at the airport until her Aunt pick her up. This is a disgrace airline, and will be liable for leave my teenager kid just for that, she is not a Colombian citizen and she was so sad to lose her flight. Probably she was easy target for pedophiles or criminals. I gave it O reviews and I hope this airlines goes bankrupt soon.

I had a flight from Montevideo to New York with a connection in Sao Paulo. Traveling with my dog, spouse and child. I had all the required documentation for the dog ready. I left Uruguay, but when connecting in Brazil and ready to board my second flight, Ana Paula, who refused to give me her last name, told me that I needed an extra documentation for the dog. An approved document from the CDC. I WAS NEVER TOLD THIS IN URUGUAY, AND I ASKED AND CONFIRMED BEFORE LEAVING URUGUAY. They let me leave Uruguay without any issues. However, Ana Paula kept requesting the form, and eventually we lost the flight arguing with her. She was very rude and even told me that we could go back to Uruguay, when my destination was the USA. Another lady showed up and said, if they let me in and I get to the USA, I take the risk of getting my dog killed, (sacrificed). She said this.

I travelled with LATAM from Buenos Aires to Cusco and then Cusco to Rio de Janeiro. Both legs via LIMA. Worst flight beyond my imagination. During transit in LIMA they asked me to pay 94 USD for my backpack which I had it for the last 15 years in all my flights. I am a seaman and have to fly all around the world with cheapest flight that you could imagine but LATAM is far worse than any other one. Try my best to will not fly with them anymore!

Water we had bought on the air side of Aantiago airport was taken off us when boarding the plane. They have no right to do this, it was disgraceful. They gave us a few cups of horrible tepid water during the flight. Never has this happen anywhere else in 20 years of long haul flying. Stupid, ignorant, pointless and disgraceful, they should be ashamed.

We are retired and fly several times a year and this experience with Latam was one of the worst I have ever encountered. Website not working, no travel agency, additional charges for luggage,etc. Don't waste your time or money.

Poor customer service, poor in flight service, poor quality of planes, poor quality of food served on the plane. I would not choose Latam airlines to flight again. Very disappointed with the experience.

Awful experience. Booked tickets to bring our dog home from Columbia and was told it was fine then after I paid they said it wasn’t. Gave me a small partial refund and took the rest ($500+). No travel voucher. Nothing.

I am here now at Cartagena airport, it’s 11pm here in Colombia. This whole experience with Latam makes me know I will never come to this country again. First of all, please be very careful flying domestic airlines at El Dorado airport in Bogota. They will keep changing the gate number last minute and you will have no idea. In certain areas you can’t here the speakers. I was supposed to be at gate C2 to Cartagena at 12:34 flight. Because they changed the gate, I was there two hours ahead of time, I missed my flight. I asked them at the counter, they told me I had to go back out and speak to a representative. I went out, this airline is affiliated with Delta. Even though they knew I was a gold Medallion member, they said they couldn’t do anything and I had to go to ticketing. Now, during this time, no one is telling my luggage hasn’t gone on the flight.

Terrible airplanes with incredibly uncomfortable seats, crappy food, and they moved me from my aisle seat to a middle for no reason. They suck and I would highly recommend never flying this 3rd world airline. Horrible.

Very unorganized. Cabin crew not helpful. One of their attendants spilled juice on me without sorry. I'm disappointed with quality of LATAM Brazil. I fly 4 to 5 times per year for more than twenty years and LATAM Airlines is one of worst.

My luggage went missing for 5 days in a very important adventure to Antarctica. During those 5 days I had to spend time to run around in Chile to buy some warm clothes and essential items for my trip instead enjoy my free time in Chile. After filing the claim to get money back. The airlines has denied to compensate for those essential items I bought in order to survive and remain hygiene. They claimed that those stuffs are for “convenience”, not “essential”. I am questioning the guy who reviewed the claim if he can survive in Antarctica without any clothes, shoes or hygiene products and asks for detail explanation but he just keeps silent and resent the same denial message that he already did. This is so unethical business practice. Not sure it caused by incompetence staff or greed but it is not acceptable and unlawful.

Needed to cancel a flight due to COVID....Health risk to all passengers. Failed after hours of calls (cut off 4x) and filling in forms online while sick. Deliberately tried to force a health risk to other passengers.

I bought 2 tickets to flight from Lima to Paraguay on August 2023. Spent about 900 dollars; did not let me board the plane that day. Told me to rescheduled, I called back to do it so and told me they could not find any information about my me and my wife, lost everything. I am pretty sure they are a bunch of crooks taking advantage of their power to control innocent clients. I gonna keep going places but never use LATAM AIRLINES anymore.

I brought extra luggage and they charged me $239 for an additional suitcase. That is an exaggeration. Additionally, the flight had many schedule changes. And the lines are super long and the service is very bad.

My husband and I were returning to California from our trip to Joao Pessoa, Brazil, with our toddler son. When we approached the gate, the attendant refused to issue us the proper tag for our stroller, stating that we should just place it in our overhead compartment. When we walked up to the airplane door, we were approached by another employee of the airline, who said that we can't bring the stroller with us into the aircraft, and promised to issue an appropriate tag once she took the stroller off our hands. I felt suspicious when she came back with the white tag instead of the pink one. It wasn't until later we realized that she issued a wrong tag and sent our stroller straight to our final destination - San Francisco.

Reservations were done through an agency but unfortunately I decided not to fly in less than 10 hrs after purchasing the ticket, more than 5 days ahead of the flying date. When trying to get a refund upon cancelation, they send me back to the agency (Booking.com. Also highly incompetent and greedy as well as avoidable should you don't want to be ripped off) where I was previously told they would keep the 90% and beyond of my ticket price. Back to Latam, I was told about leaving the ticket open for future options, that not only my share would be variable but I would end up paying a fine of $ 450 should I go with it. Simply unbelievable. Please, stay away from this company.

We filed a complaint with LATAM Airlines, and we were contacted by Mr. ** to settle the issue. We spoke at length about our troubles and stating that your company was not liable for our contact with a 3rd party business and that this is a closed issue. That is missing the point in my opinion as this nightmare would have never happened to us if we had been able to speak with a LATAM Customer Service representative. I do not agree with LATAM Airlines decision and hold your company responsible for this matter.

My mother in law is ill so we booked a direct flight from LAX to Lima Peru. I checked in at LAX, took the 8 hr flight only to be turned away when I arrived in Peru. I was told my passport expires in 4 months vs. the 6 required. I was turned away and send home without the rest of my family or to see my sick mother in law one last time. I was told that LATAM should not have even sold me the ticket that the system knows I would not have been allowed in the country. When I checked in at LAX they should have said something as well. I called today to canceled my remaining flights and get a refund. I was told they don't issue refunds that they can only give me taxes back. So not only am I out over $1,000 but, I missed the opportunity to say good bye to someone I love.

LATAM was the only airline making a direct flight between Miami and Fortaleza, Brazil (for Nov 1, 2023). I paid about $125 extra to book this vs. flying MIA all the way down to Sao Paulo then 3.5 hours back up to Fortaleza. Then about 5 months after I bought my airfare looks like they've cancelled this route. I asked for a partial refund, or at least for them to compensate me by letting me choose my seat ahead for no charge, and they denied both requests. I told them they've basically sold me a Lamborghini but given me a Toyota. The only options they'd allow (and the rep even spoke with his manager as I requested) was to cancel their rebook for a refund or take the rebooked flight through SP. Not fair; pitiful customer service. --Sept. 2023

I received an email that my flight was canceled and found out it wasn’t true. After complaining I got a new ticket. Again, at the airport, I didn’t have my reserved seat and the attendant, on the phone, kept insisting it was canceled. They didn’t even try offering people something to stay. I stood for hours until last minute, when I got a seat, worse than the one I reserved.

I booked a round trip business class fare which was significantly more expensive than economy class. I went to change the flight time on the same day with plenty of business class availability. They charged a $150 change fee then downgraded the flights without notice or a difference credit.

I bought my R/T for LATAM on Expedia.com. I canceled my ticket well before the flight and Expedia let me know I had a partial flight credit on LATAM after taxes and fees were deducted. This was a fair policy. When I tried to book another flight on LATAM on Expedia, the credit was offered upfront then rejected at checkout. When I called Expedia, the agent said LATAM will only accept credits for the “exact same itinerary”! This means the exact flight to and from. It's useless as a credit! As a test, I booked my same itinerary again and LATAM would not add the credit. They have no intention of honoring any refunds! Total ripoff airline. You will have no response from customer service.

In Brazil LATAM does not post delays, they lie about them and making connections. Then when you get to the destination if you miss a connecting flight they offer no help. São Paulo airport is the worse. If you speak English no one will help, they will ignore you, offer no help. The same connecting flight to São Paulo has now been delayed multiple times and is supposed to allow me a layover of almost 3 hrs for an international flight… they delay up to almost the 3 hrs and do not explain and do not update the info.

Latam customer service is terrible. When I say terrible, I really mean terrible. I do a lot of traveling throughout the year and I have dealt with several airline companies, so I know what I am talking about. As long as you buy your ticket and have no changes, you are good to go. We flew Latam via Delta, so the trip itself was not a problem. The real problem is if you need to make any changes to your ticket, you are really doomed. Let me explain why.

I have spent about 5 hours in the phone with different agents trying to fix a change of flights that was done in the airline part. After speaking with 7 different agents, problem was finally resolved. It’s frustrating to be told agent will call back and never do. They disconnected the line several times and when I called back no one knew who to transfer me to. It should be in their system. First and last time I will fly with this airline. They are unbelievable. Terrible customer service.

Unable to get money back as offered by LATAM and requested to them last January 2022. Expecting a refund of $1.271.88 plus $140 for seats for over a year now either to my credit card or bank account for their flight cancellation at the last minute. Unwanted and not requested and incomplete travel vouchers ($880) provided but my request for bank or credit card refund (my right and an option offered by LATAM) not honored. Many hours spent on the phone with their customer service representatives and endless twitters exchanged for over a year now as well as emails providing all the information requested. Promises to solve and proceed with the wanted refund but this refund has not been done. HELP PLEASE!