SWISS International Air Lines Reviews

Swiss Air has consistently scammed, lied and manipulated over the last 10 years. I've been forced to use them because I can't find other flights. They take forever to make any changes, their calls "drop" and they say they'll call you back and never do, and when you ask to speak to a supervisor you get put on hold indefinitely. I try to buy additional baggage online and on the phone as to not pay double at the check in counter but they say they it's only available at the check in counter - and then at the counter they say I need to do on the phone to avoid paying double.

Extremely disappointed in Swiss Air. Was on the phone with an ** lady and it took her 47 minutes to rebook a ticket. I was on hold forever. Then today my brother was flying back home from Newark to Zurich. He had a return ticket, but he was told that because he didn't select a seat he wasn't guaranteed to fly. If you buy a ticket you should be guaranteed to fly on the date of your ticket. How do these airlines overbook? Very disappointed of my country Switzerland. I would have thought the ** standard is much higher. Overlooking a flight and then not letting people fly that have a ticket for that day is absolutely greedy and disappointing.

Though our airline experience was terrific in Business class, Both the Chicago to Zurich leg and the Zurich to New Delhi leg prior to that the experience at the ticketing agent, I think her name was Doru or Dore., it was agonizing and tiring. I was ready to take the next flight back home to Dallas cuz I couldn't take her unreasonable way of working and communication. I think she needs to be retired off the job. Or demoted to something not dealing with passengers. Our whole issue with OCI wasn't even an issue when we finally reached India. Idk what the hell was her problem. I suspect she must be Muslim and was tormenting us Hindus. It was a horrible experience.

I checked in 1.5 hours before the flight, but by then they had moved me to standby because I didn’t check in early enough. I had a sports baggage, bought a checked bag because the website didn’t offer a sports bag option. They made me buy a 2nd sports baggage at the airport (even though they admitted they don’t allow sports baggage to be purchased online beforehand) and didn’t refund me for the 1st checked bag that I didn’t use. On the flight, my seat pocket was full of trash from the previous flight. Overall, a very terrible experience.

We had booked a flight with Edelweiss and Swiss from Seattle to Zurich and back to Seattle. I was excited to be able to fly directly to Switzerland instead of having to change planes in another country. Everything went well until we wanted to check in at the airport in Zurich. After waiting 35 min. in line we were told that our ticket had been suspended and we needed to go to the ticketing office which we did. There the lady said that there was no proof that we had paid for this ticket. We had to show the visa card. However, since the card had been hacked two weeks after our purchase we could not show the original card. So the only option we had was to buy a new ticket. We did that and were able to board our flight on time.

My wife and I booked round trip flights from London to Geneva and back this July. Both directions were bad experiences. On our flight to Geneva we checked in and went to the gate. While waiting to board we were pulled from line by a very rude gate agent named Glory who demanded we check our carry on bags (backpacks) claiming there was not enough space on board for them, and that they were overweight. Both were quite light, which she couldn’t have known, so I asked her to weigh them and resolve the concern, but she refused and became very combative and threatened to remove us from the flight if we didn’t comply, again claiming there was insufficient room on the plane for our bags, though through all this many other passengers were allowed to board with much larger bags, or in some cases up to 4 carry on bags per person. Eventually we boarded the flight without our bags and made it to Geneva with no further issue.

While departing Naples, Italy, the gate agents gave zero updates on the fact that the plane was having a technical malfunction. When we finally did to get an update, they told us not to worry about our connecting flight that they would take care of it for us in Zürich. Once arriving in Zürich, we were told they could not book us on a later flight that same day, even on another airline, and then gave us a hotel voucher for a hotel 30 minutes away from the airport that was under refurbishment and was very substandard. They also charged us for our bags, a second time, even after arguing with the ticket agent and the supervisor for an hour. They offered it no upgraded seats or any kind of reasonable compensation for the airline causing us to miss our flight connection.

The Worst airline ever. I purchased the tickets for my parents. That canceled their tickets without notify us. I spoke with several agent everybody telling me different stories. Ending up I booked their flight with different airlines.

This is the worst airline I’ve flown. The staff has zero humanity. When dealing with customer service you are often rerouted by phone tree algorithms to their other partners who have no authority on your dealings with them, making it impossible to actually have a discussion. Their staff is rude and curt. The airline is a mess.

I fly a lot, and SWISS air consistently has the worst customer support and service that I have experienced. Every flight with them is results in a extreme frustration and a bad experience, that is just not worth it. Fly something else.