SWISS International Air Lines

I then asked for a seat reservation as I was unable to do it online as it was blocked for some reason, their website is a mess, I was hung up on another 2 times until I again was able to call and reach some who was able to reserve the seats with extra leg room in economy, I asked to be to the front of the plane as possible and they did the reservation for me and they charged my card more by $75 dollars than what was stated on their disaster of a website. I asked them to send me the new seat reservation and questioned them on why they charged me more than what was stated they said this is the way it is, and they refused to send me the new seat assignment on email saying they can only say it on the phone, what a mess, I must have spent two days on this story.

I then called again to ask about how much an extra bag would be and they told me $120 dollars and I said, "No I will think about it" and the next day I find a charge for $170 dollars on my credit card, what a scam of a company and I called again and was hung up on another 3 times until again I was able to reach someone and they said that if I cancel all is non refundable. I gave up and I can tell you I will never ever in my life use Swiss Air or Expedia. Both are disgusting and have zero notion on Customer Excellence, they are scammers and they simply do not care! I do not recommend anyone to use both companies. They are a disaster!

Swiss Air sent me 3 emails during our trip, changing our seats each time, due to "equipment changes." We purchased our tickets 3 months in advance, in order to ensure that we had one aisle and one window seat with extra legroom for each flight, due to her history of blood clots in the legs. And without any thought, they removed us from our seats and stuck us in middle seats with no legroom.

I spent approximately 3+ hours on the phone, of which I was disconnected 5 times (yes, FIVE TIMES). Swiss Air told me they could NOT help me with my seats and that I would have to deal with Lufthansa. I called Lufthansa and they said they would NOT help me because I purchased the tickets on Swiss Air so I would have to deal with Swiss Air. A continuous loop of BS and unaccountability. NO ONE would help us with our ever-changing seat assignments. We even asked if we could change flights for our return back to LAX, and they said the fare difference would be $1350 PER TICKET.

The day before our return flight back to Los Angeles, we received yet another email stating that my mom had NO SEAT on the flight, AT ALL. When I called, I was subjected to one RUDE Swiss Air rep after another, all saying "sorry for the inconvenience, but there is nothing they can do" and that we would have to wait until we got to the airport in Milan. Swiss Air ALSO said that extra legroom fees are NONREFUNDABLE and they would NOT be able to refund the money from the seats that we originally purchased and were REPEATEDLY STOLEN from us.

So let me get this straight. We paid WAYYYY too much money in the first place to purchase our original tickets 3 months in advance on through Swiss Air's website, paying extra for each segment in order to have extra legroom. Then Swiss Air changes our seat assignments 3 times, each time to a middle seat with NO EXTRA LEGROOM. Then you take my mom's seat away ENTIRELY ANDDDDD you tell us that we will not be able to get a refund for the extra legroom seat that we purchased. And to top it off, Swiss Air tells us we HAVE to go through Lufthansa and Lufthansa tells us we HAVE to go through Swiss Air.

I was so disgusted with both Swiss Air AND Lufthansa (who owns Swiss Air) that we finally gave up and purchased one-way tickets home on Emirates Air, which was the airlines we SHOULD have flown to begin with. I will NEVER, and I mean NEVER fly Lufthansa or Swiss Air EVER again. What they did is CRIMINAL and no one gives a you know what. We have no recourse, nowhere to go. Just a lot of lost money. They stole my precious vacation time and caused me an INCREDIBLE amount of stress and anguish, NOT TO MENTION, REFUSING TO PROVIDE WHEELCHAIR ASSISTANCE FOR MY ELDERLY MOBILITY-IMPAIRED MOTHER. All I can do is pray that both airlines go bankrupt, never to be in business again.

During meal service, the steward (a young male) completely forgot to serve meal to my wife and went ahead two rows. To notify the steward that he missed serving meal to my wife, I politely said, "Excuse me". I was very rudely and angrily replied, "Wait a minute", by the steward. Once he came to my seat I told him that he missed serving meal to my wife and also told him that there is no reason to be rude when I am being polite. To this he replied, "Please don't start", angrily again. He served my wife the meal and moved on. Later the stewardess (** with a single braid hairstyle) came to me in a very intimidating manner and sat on the armrest of seat 35C. She started by saying, "my colleague said there is a problem". I explained her that her colleague was very rude when I politely mentioned that he missed serving meal to my wife.

The steward later apologized to me before leaving the flight but the stewardess needs to be sent back to customer service training, clearly.

As someone who is regularly travelling international for the past 18 years, this was the first time I have had such a bad experience with an airline staff. I completely understand if they are understaffed, but that gives them no right to be rude to me (a full ticket paying customer) when I was polite. To tell me that "You shouldn't travel with Swiss next time" directly on my face by a Swiss employee is the worst customer service I have faced in air travel. Unfortunately, the stewardess herself forgot that her salary comes from the tickets that people buy through Swiss Air.

On the official SWISS airlines website of (https://www.swiss.com/gr/en/customer-support/faq/seat-reservation) I see the following: "Might SWISS change the seat I reserve in advance, later on? If SWISS has to change your seat reservation, e.g. due to a short-notice change to the aircraft type used, SWISS will do its best to automatically reserve you a new seat in the seat category you have booked. If it is not possible to reserve an equal seat for you, you may apply to receive a Refund of the charge online."

Upon arriving to my destination, I filed a request for a refund. I was answered 11 days later by a customer feedback consultant named Ilisapeci **. She flatly refused my claim. When I politely pointed to her that the official website states that I am entitled to a refund she gave this rude answer: “SWISS has responded adequately in your case. I therefore trust in your understanding that this message reflects our final position and that this file is now considered closed.” I was shocked by her response, and asked her for contact information for her supervisor, which she completely ignored. I then tried calling the US customer service phone number. I tried twice, but gave up after waiting for 60 minutes each time. This airline has the worst customer service I encountered in a long time.

The staff in the Swiss airline refused to give me a boarding pass. They said they had a problem and did not want to give me boarding pass. I asked them to solve problem, they said it was not their responsibility to help customer, instead, they asked policemen to catch me. I never met this kind of discrimination before. I am your customer. I paid money to buy Swiss Airlines ticket, but the staff from Swiss Airlines asked policemen to catch their customer.

I need to go back to New York on time. At the end I had to buy other high price flight ticket to back to NYC. I never encounter this horrible event during my life and never heard these words “It was not their responsibility to help the customer” from other airline. I lost my money and time. I got physical and mental hurt from Swiss Airlines. Note all customer who had bad experience with Swiss Airlines, the best way to get refund is to inform directly your bank to block transfer or to help refund payment if you bought ticket by credit card. Don't waste your time asking Swiss Airlines for a refund because they won't give you want. Hope Swiss Airlines will go out of business soon to avoid hurting more people. They are evil. And don't buy flight ticket from Mytrip agency. Both of them are evil and will hurt you.

Called back end of March and was pretty much told the same thing, ticket cannot be fully refunded unless Swiss Air cancel the flight but they won't because there are flights leaving in April and May. Told them there was a very specific reason i booked for the end of the year (being a full-time student and also working full time), also WE CANNOT LEGALLY FLY ANYWHERE BECAUSE THERE IS A PANDEMIC HAPPENING! Apparently that was not a justifiable reason to cancel flights and issue a refund.

Was told to contact Cathay Pacific who were handling the first leg of the flight to see if they can cancel, Cathay said they will only cancel if Swiss cancel considering they are the primary holders of the booking. Swiss were not having any of it! Was told to call back end of May 2021 to rebook for the end of the year (if Pandemic conditions change) but even if they don't, original ticket rules apply (still no full refund). Had to just give in at the end and lose a $1,059. Hands down the worst experience I've ever had with any airline and will DEFINITELY NOT use their services again.

I am sure we are not the only ones with this problem and feel that such unethical actions should not be allowed to continue. If Swiss air do make the refunds, they will of had use of our money, and that of others for a minimum of six mths. interest free. I am writing this complaint not only to express my utter disgust with Swiss air's total lack of ethics, but also in the hope that it will help others from being involved in such shameless exploitation. Thank you.

Karma. We dont check in, we dont board. The flight leaves, develops mechanical problems, diverts back to departure airport, and is cancelled. We are issued a refund. Not because they wanted to. But because the plane mechanically failed. This is a soulless enterprise. You are not their customer, you are a provider of cash to fund their profit. Customer service is offshored. They read off scripts. And apparently hanging up on you is in the script. They are not in the EU so are not subject to typical EU laws that make others behave more humanely towards customers. They will not survive for long; such hubris and incompetence is typically met with a commensurate downfall. Do not fly them. Do not consider flying them. If this prevents one family from making the mistake of trusting SWISS, then the time writing this review has been well spent.