Sheraton Hotels & Resorts Reviews

That was some of my rent money and they didn’t even bother to say sorry when I called the woman. I think her name was Danielle. Got rude with me and told me it was not the hotel’s fault they Had a credit card malfunction and they just took what was never owed to me. I was so frustrated I cried. I will never stay at the Sheraton again. I was a paying customer and I got treated like crap and my card is being charged at random with no rhyme or reason. Beware. Stay away. Who knows when they will charge your card whenever their system is malfunctioning. Took my rent money! Right before Christmas???

Since the hotel knew construction was going on, I should have been told that at check-in. I work a second job just so I can trips to exciting places and although I have been to New Orleans before my hotel and overall experience was very pleasurable. We wanted to stay closer to the French Quarters so I booked at your hotel. Such a mistake. My daughter was smoking out on the balcony and the lady in the next room called security who came to our room inquiring if this was true. If she was smoking in the room, the detector would have sounded the alarm. Her balcony door was open. All in all this was the worst hotel experience I have ever had and am very sorry your pictures and hotel information is so far from we experienced. When I reported to the front desk manager he said that because I prepaid for the rooms, there wasn't much he could do except give me points on a membership to SPG which I told him I didn't have.

I am not a happy customer and I don't imagine corporate will even contact me, but at least I have voiced my disappointment with my experience at your hotel. My daughter and I stayed in room 409. The other room 441 was used by my grandchildren. I will be visiting New Orleans again but will not be staying at your hotel. Thank you for making my stay at your hotel the worst experience I have had. There are too many places to stay at, and I hope people chose somewhere else to stay and not at your hotel. I feel like compensation is owed to me, but that won't happen any more than you're going to do anything but maybe send a generic response. Sorry I stayed there... Surely won't happen again.

Next morning around 5 am, someone knocked the door, I was half asleep, opened the door and 4 people holding revolvers entered our room. To the horror of my family, they were demanding money, jewelry, anything valuable we had. I told them take anything and everything but please don't harm us and our children. They searched everything in our luggage. Took my wallet, I had about $800 in my wallet with some Indian currency. They took my son's DSI, our cell phones, laptop, just leaving our clothes. After this incident we called the front desk and ask them to call the cops. They said they don't see anything on the cameras and nothing ever is recorded. They never called the police.

We were so scared we went outside the hotel took the cab standing there and went to the train station. We had no money to give to cab driver. We called the cab company and gave the credit card number to charge. We went inside the train station bought the tickets to New Delhi with the credit card my wife had. After we reached New Delhi we realized what kind of phase we just passed. Sheraton charged us for days we didn't stay. I am just glad no physical harm was done to us. I just want to warn any US or western tourist visiting Agra to be aware of this loot and not be victim of it like we were. We probably lost around $2000 altogether but we are glad we all are alive.

Bottom line: This hotel carries the name of Sheraton but they passes your information as US or foreign tourist to gangs. And literally help them loot you. In a foreign land you are helpless, they loot you, hurt you, ** you etc. Thank God we just lost money and nothing else happened to us except for emotional trauma. I wonder how many incidents like this happens every day at this Four Points at Sheraton, Agra and gets not reported. I am sure everyone gets a share in the loot. If Sheraton corporate in US have any control of this hotel I am sure they want to re-consider the affiliation. We trust the name Sheraton and that's the biggest mistake we make.

This is so not true. I had reservations for a one night stay ($400) at the Sheraton Old San Juan. Our flight from New York to San Juan, PR was canceled at the last minute. There were no other flights out that night. We were booked out the next day. I called the Sheraton Old San Juan and told them of my problem and to cancel the reservation. The person I talked to (my error not getting her name) said she would take care of us. Upon returning home after our vacation. I contacted the hotel and was told since I made the reservation through a third party there was nothing they could do. To make my reservation in the first place, I called the phone number listed on the Sheraton Old San Juan web page. I had no idea I was dealing with a third party! Anyway, the "third party" said they couldn't do anything unless the hotel would waive the expense and ok the refund.

After contacting the Sheraton Old San Juan AND Corporate they said they would look into it. That I would hear back in 5-7 business days. I finally heard back from the "third party" and they said they were unable to give me a refund since the hotel did not send them a waiver. This is so discouraging - $400 is a lot of money to throw away. Why should the hotel make money this way. You would think they have enough business that they can refund the amount when it was not our fault at all. I have a very bad taste in my mouth toward the Sheraton Corporation. Very disappointed.

Played the same game in the morning at check out. The manager was conveniently not around and refused to call or talk to me. The room itself was a parody of an "accessible room". The door bell was so high pitched that it sounded like a smoke alarm. (No shutoff), toilet ran all night, had a sliding barn door to the bathroom that a person in a wheelchair or elderly person could not use, shower chair was used for towel storage, no refrigerator (handicapped people need to refrigerate some medications), tiny TV (Granny, where are my TV glasses), and the list goes on.

Breakfast was $11 and equivalent the free one at the Hampton Inn up the road. This hotel is isolated from the big cluster of hotels and restaurants across the road. The customer service here gives "polite insolence" a new meaning. It could probably be an OK place if they could get some management in there that cared about the customers. If Sheraton had any "attaboys", this one stay wiped them out.

We purchased a room for 5 people online through a third party booking vendor for myself, my adult sister, my two children and my nephew. We selected two double. RDS with a pull out couch at the time of booking. When we arrived at about 11 am, the front counter representative informed me that the room I booked only accommodated 4 people. I explained that we selected a pull out couch for the 5th person, but she said those rooms are not guaranteed as they are only available on a first come first serve basis. I asked if she can put us in two rooms to solve the issue. She offered two options: pay an additional $15 for a rollaway bed to be delivered to the room, or upgrade to a suite for an additional $60. Both options seemed fair. We chose the rollaway option since it was only a single night stay and we would be checking out at 5 am to catch a flight home.

9 hours later, around 8 pm, when we had not yet received the rollaway bed, I called the front desk to check the status. At that point I was told that they couldn't give me a rollaway bed due to fire restrictions. Since new staff was on duty, I explained to the clerk of my booking error and the resolution the check-in clerk provided. She said she cannot allow us to stay in the room and placed me on hold to speak to the manager. Despite being tired from traveling for 6 days and dealing with a sick/vomiting child all day instead of exploring Miami Beach, I explain again to the manager of the situation hopeful for a quick resolution.

The manager, Jackie **, was less polite and more interested in informing me that it was my mistake in booking the room. After trying to explain to her that her front counter clerk already resolved the issue at check-in by offering me the rollaway bed, she clearly was not interested in assisting me with the rollaway bed or any resolution. Instead she said we were not suppose to be in the room and threatened to call the police. (Yes, call the police, that is not a typo.) Not only was I tired and my kids wanted to go to sleep, now I was in shock at this manager's quick and irrational resolution. I literally asked her if she was serious, in which she replied yes, then hung up the phone.

At this point I was in true shock. I walked downstairs and asked to speak with Jackie, the manager who just threaten to call the police and hung up on me. When the a young girl approached the counter, I introduced myself in which she replied "I already called the police, I'm evicting you." I asked her why. She replied, "Because you are not suppose to be in that room." I asked to speak to a higher manager hoping to diffuse the extremely escalated situation. She said, "I'm the only person you can talk to."

So in summary, a Sheraton employee checked us into our room and gave us the option for a roll away bed. Manager Jackie blamed the mistake on the customer and her reasonable resolution was to call Miami police to have us evicted at 8:30 at night in the rain. My level of shock was indescribable. It was now apparent that this manager was either too immature or inexperienced to be in a management position and clearly had no capacity for reason. Rather than offering to move us to a non-fire restricted room that may accommodate a rollaway bed or upgrade us to a suite, the she called law enforcement and evicted us. Unbelievable.

In the end, two Miami police officers showed up to escort me, my sister and our children out of the hotel. Raining and dark, we were forced outside and used our cell phones to call area hotels for a place to sleep that night and an Uber driver to get us there. I suppose I am grateful that we were at least allowed to do so under the carport area. HORRIBLE doesn't begin to explain this night. MORTIFIED! I'm still in shock. I guess we should have read the reviews before booking the room. I certainly will check reviews in the future.

My daughter who is a register nurse, told me that I couldn't stay there. We check the room and the filters of the air conditioner was full of dust. The shower have mold around the edges, the wallpaper was peeling from every angle of the room and the mirror had hand scratch. This room was pitiful that I almost started to cry. If you don't believe me I have a lot of photos that I can show or provide for further complaints or verification. I went to the front desk and I explained that the pictures that I saw in my phone wasn't the kind of place that I paid for. I explained and they changed my room to a better room, but the room was recently painted and the fumes were very strong, I understand that this hotel doesn't have the necessary windows for ventilation. Unfortunately I couldn't leave to other hotel because it was a prepay agreement for five days. But at least they offer Starbucks coffee that is my favorite.

Some of the floors still doing some renovations, but whoever is doing this work is terrible, if you look, the paint is cheap, some of the furniture still the same with scratches all over, the finishes of the bathroom are poor done, well I don't think it will last for long. I hope they change the carpet that is old and really disgusting and distasteful. The restaurant is O.k., the only reason of my complained is that I travel a lot and during my traveling I had been in many Sheraton hotels with a wonderful experience, but staying in this hotel was very disappointing, and if you really want to reaffirm your reputation, just invest some money in the renovation of this hotel. I could send all my pictures, if you want me and I will tried not to share with Booking.com.

After checking out of my room at the Sheraton and unpacking I noticed my purse was stolen. Called Loss Prevention at the Sheraton... who called me back on several different occasions stating that they did not find nor locate my LV purse. I even have a claim number #** and this has not been resolved as of today 7/6/2017. This is extremely disappointing. The staff at the Sheraton called back asking me several questions to lock down a time and I am quite sure that they saw me with leaving and returning to my room on Friday with my LV purse strapped across me (via security cameras)!

This has never happened to me and I am always concerned about the morals of the staff at well known hotel chains such as the Sheraton of New Orleans... With that being said, I am the type of person who returns found money, found iPhones, found purses... I return all things that DO NOT BELONG TO ME, regardless of how valuable it is! I just expected the same Karma reciprocated back to me but I guess I was wrong. I even started thinking to myself that the person who works for this hotel would probably lose their job behind my $800.00 purse (and that made me SAD). But that is the type of person I am! So, my conclusion is that I hope the Sheraton of New Orleans compensates me for my cost of my purse... but I'm not holding my breath on this one, but I am so disappointed.

My question is why would a hotel be contracted out to a taxi cab company and they advised me to pay the hotel and not the cab driver. This was a yellow cab, and NOT a hotel car. I called the Four Points by Sheraton corporate office. They advised me that there is no such policy. I requested them that I wanted to leave. They said it will take them 5 days to investigate it, by then my trip is almost over.

Randee later then refused to speak with us and didn't acknowledge Corporate Office's email request and calls. BUT the Hotel did try to compromise their lack of customer service by offering ONE free breakfast and it expired the very next morning. Not even for the duration of the stay. In the midst of all this the bathroom's sliding door was broken and had to wait approximately three hours before the front desk switched our room, and by that time, it was already midnight. For such a well-established hotel and affiliates everyone is very disappointed at the lack of service, the importance and the level of care that is required from both the hotel and corporate office. Definitely needs to retrain the staffs especially the front desk agents. They are the face of the hotel, whether it is within their job description or not. They ensure that no matter what problem arises, the guest's issue will be sorted out through one point of contact: them.

Bar staff does not speak English. Reception staff's English was poor and highly Italian accentuated. Breakfast buffet is poor and not conveniently organized (milk is far from coffee and tea machine, clients have to do everything by themselves). We had a much better experience at NH Hotel in Palermo for the same price level. We expect SHERATON customer service to prove us that SHERATON Hotels can offer us a good value for money service.

Since you get to the front door staff are very friendly, like the butler service, staff club lounge is very affectionate and friendly. But staff out of tune on the 18th floor, the VIP & Club Services attention for frequent customers, leading to not appreciate the general level that has the hotel. Which is very poor for the Preferred Guest. It is the attention in the VIP & Club Services Leader at Mexico City Sheraton Maria Isabel. Everything else in the hotel works very well, and his staff are very friendly except this sector. The person in charge of that service level is not a four star hotel requires. This area is very poorly managed, and has no training or proper training. Only this sector, you can lose everything positive that has that hotel. They should work more on solving these problems, and become almost a five star hotel.

To this day I have a fear of housekeeping cleaning my room and I bring my own towels to any hotel that I attend. I do not drink from the glasses or use anything in ANY hotel I go to no matter the class and I now bring my own cleaning equipment. Again the SHERATON just swept it under the rug like it never happened. I am trying to pursue legal action. They offered no free year of rooms, nothing for emotional distress, absolutely nothing. I did a security report and I STILL have the towel. As a service member we have to travel quite often and I am afraid anytime I have to stay at a Starwood hotel.

In the meantime the hotel had zero sympathy towards our ordeal and we weren't even offered a glass of water. They took no responsibility for their part in false advertising and kept repeating their template speech about hotel operation procedures. To top it up, they didn't even refund the $100 for room security that was processed so quickly before we found out about the 2 single beds. If you book on a third party website, who knows what room you'll get when you get there. Be VERY careful!!!

She informed me I had 2 reservations, I explained my situation. She said, I will have to utilize both reservations. I said "How is that possible? I'm 1 party." She argued with me for an hour, rather than just cancel 1 reservation. I was forced to cancel my credit card and dispute the charges on Christmas eve. The young lady name is Rosigna **. I traveled, this far, from another country to patronize this hotel and was treated absolutely horrible.

For this particular stay we were fortunate enough receive a special rate for this particular visit, which turned out costing us much more. Anyone familiar with traveling pets, the normal protocol is to request a first floor room by the doors. Lupita **, the assistant front desk manager, said the 1st floor wasn't available since we arrived a little early but she had a room on the 2nd floor by the door. We said fine because we needed to change and make it to our Grandmother's 100th birthday celebration, and she proceeded to check us in. We walked through the lobby happy family, tails wagging and greeted by several employees.

The following Sunday morning I was awaken with call shortly after 7am, from Lupita ** front desk assistant manager. She stated the night assistant manager Andre ** which was front desk, had received a complaint, someone heard a dog barking. I was half asleep and asked her if she heard a dog? She responded "no, but our customer did and you will have to pay for their room." I had NEVER in my life heard of a guest compensating another guest. Even if I would have been offered 2 free nights at the expense of another guest, I would've declined. Who can be so heartless? Not 4 Paws With A Cause... When I questioned her in my half asleep state Lupita was dismissive and quick to tell me she will have the front office manager call me. Rosabell ** (Front Office Manager) called yet again shortly after 7am, waking our family on Monday November 23, 2015 shortly after 7am.

The call was very rehearsed, so much so I thought Rosabell and Lupita as one in the same. Although Rosabell and Lupita was not present at the hotel during this time period of the complaint, she stated Lupita updated her about the special needs Havanese barking and was going to charge our card an additional $222.97 for a inconvenience fee. Again in my half asleep state I asked her the same question, "do you hear the dog," she responded "no, but our guest did on Saturday night." I advised her not only did we rest well Saturday evening but our sleep has been interrupted not by a bark but their front desk mean bite calling our room, interrupting our sleep about something that supposing took place Saturday night. When she started to explain my card would be unauthorized charged of $222.97.

The hotel wasn't full to occupancy. I find it hard to believe that out of the 222 guest rooms, the guest chose to remain beside a noisy room. Also the number of rooms at this locations has 222 and the amount charged to my card $222.97. I can't help but wonder how they came up with that number. I guess they charged us a $1 per room inconvenience charge. All managers were aggressive and the proper protocol, if there was an issue, should have been to have me come down immediately and sign a waiver that was overlooked during initial check-in, which I had no problem doing. Our paws are our family. The $222.97 charge was detrimental to our budget. As a result we were checked out a day early because of limited funds to continue our mission. We drove all night to return home exhausted and disappointed.

To show we are a reasonable and respectable organization we are not requesting a refund of our total visit of $360.17, although it would be nice. We are requesting The Sheraton Hotels & Resorts to refund us our $222 paws. Two Hundred Twenty Two Dollars and Ninety Seven Cents ($222.97) is a drop in the bucket for the Sheraton Hotels and Resorts which is worth over 14.6 Billion Dollars. They have over 1,270 properties in 100 countries with 180,4000 employees. 4 Paws For A Cause is a one woman and two four paw organization. I will say Room Service, Bellman staff was great and get 4 paws up but the Managers need to be retrained proper customer service edict. I'm sure we're not the first and won't be the last to complain about this location.

4 Paws With A Cause is self-funded depending on small donations as little as $.25 cents, no amount is too little to help our cause. We will not be deterred by this horrific experience but continuing to put one PAW in front of the other and persevere forward with our 4 paws and our cause. In closing we are going to take the high road and not chew up our Starwood's Preferred Guest Card and American Express but the future of our relationship is to be determined. I would also love to know from a paws perspective, what nonprofit pet organizations your 14.6 BILLION DOLLAR Company endorsed and support prior to November 23, 2015?

Our late mother taught us if you don't have anything nice to BARK about; then put a muzzle on it. It would be remiss not to WARN ALL PET LOVERS and our 4-legged friends about our experience. Let's JOIN PAWS TOGETHER and flood The Sheraton Corporate Office lines contacting Jeff Cava, Executive Vice President and Chief Human Resources Officer, and Adam Aron, Chief Executive Officer, at 203-964-6000, and the General Manager, Rusty Swanzy of the Charlotte Airport location. With all due respect... WE WANT OUR $222 PAWS BACK!!!

Then I met with Lee ** (Purchasing Distribution Manager). He promised me to find them before I left the hotel. But he could not find and he gave his email address to follow up. He told that when he found the parcels he would send them to my address. After couple of emails he did not respond. He wrote that the security department would reach out to me today or tomorrow in the last email. As a result Sheraton Seattle lost my parcels and then they did not answer my emails. I am totally upset with their customer service.