Sheraton Hotels & Resorts Reviews

They advertised a room for 249. My fiancé booked a room for one night. They sent me a bill for $675.75. When I called to question them they referred to me to the accounting department. I called them three times with no luck whatsoever. I called And talk to the manager. He told me I could try again tomorrow. I told him I’ve been trying with no luck and in two minutes he looked up the account and said that that was the price and explain to me that we made a mistake and didn’t read the fine print in regards to the Room. Talking to him he was very nice and explain that’s my bill and that’s what I have to pay and he could care less about anything else. I felt I had a very bad experience with the Sheraton. They had no cooperation and understanding of the problem and told me That was my bill. I hope if you book a Sheraton you’re careful and confirm the price you have to pay so you will not be surprised like I was and I was very disappointed with how it was handled. Good luck chuck.

At approximately 11:57 PM, on August 12, I was going to go down to speak with the front desk clerk to report excessive noise. I exited my room and saw 2 fellow guests as they were exiting the fourth floor staircase which was located next to my room. These guests were going to their room. Then the female guest made a comment to her male companion. “Told you to be quiet” I then proceeded to the elevator. I made a comment of, people are trying to sleep. She started yelling shifting her focus to me. Began yelling horrible racial slurs continuing well after 01:00.

This review is for the Sheraton Sand Key Resort in Clearwater, FL- they should have a less than 1 star rating. Made reservation 2 months in advance. Check in time was 4 pm and at 8 pm our room still was not available. There was NO attempt to get us another room, no discounts offered and no offer to help us find another hotel. After driving for 5 hours to get to the hotel and waiting an additional 4 hours to get into our room, all they provided was our refund. It was obvious they over-booked the hotel because they never gave us an option to get another room. I will never stay at another Sheraton and I will tell everyone I know to stay away from them. We reserved a room with a view, so we were willing to pay a premium price, but this experience made a lasting impression and not a good one. Even Motel 6 gives better customer service.

I love the Sheraton and going into their hotels. Every year in Seattle, they do a Gingerbread House contest and it's always one of the highlights of the season. I think events like that are really want make a company stand out, and make you feel at home even when you are on a vacation.

I stayed at Sheraton for a staycation. Went in the week so it was not that crowded. Did enjoy the pool and gym of course! Highly recommended for a weekday stay, I feel it might be crowded on weekends. And swimming in a full pool is no fun.

Now I had the opportunity to stay in both back to back. I CAN ASSURE YOU THERE IS A DIFFERENCE! Both stays were for business. HOWEVER if I had to pick it would be Four Points hands down. That choice was based on a factor of things due to preference. They are both with awesome security. Both locations have visual and hidden security as in cameras and personnel-which is very assuring to those as I concerned of their safety. Now in amenities HERE IS WHERE based on one preference it gets VERY VERY DIFFERENT. I personally reside in Rancho Cucamonga. On that fact living in the suburbs in gated community in luxury resort style-Sheraton Lagos hotel wouldn’t be something I’d prefer, Four Points would be something more like home to me.

I was staying at the Sheraton Reston and booked the room through my Mileage program via the Airlines in conjunction with booking the flight. There was no warning that the hotel was undergoing renovations, I was shocked to find loud jackhammer-like sounds at 0800 the next morning upon awaking. After calling the front desk, who acted like they were SHOCKED there was noise, moved me to a different floor. It made no difference, as I was to stay for 2 weeks, the noise would be a problem for conference calls and generally, just very stress inducing.

The room was very clean, the service was exceptional and I had a great time. It was during Covid so sad part was that no restaurants were open but we actually went there to rest and relax and that’s what we did. Oh our stay was in Atlantic City New Jersey.

I don't think I should pay full price for a room when all the amenities advertised are not available. I also question why when I messaged them I was never contacted by them to address the issue. I really enjoyed staying there in the past but probably will not be back.

We stayed at the Four Points Sheraton in Tampa Florida. We had an excellent stay thanks to Naty and Patricia at the front desk who were very friendly and accommodating. The driver Louis was fantastic driver with great ideas on where to go. Room service was excellent. We were very satisfied with our accommodations.

Do not purchase anything from this vacation club unless you like spending large amounts of money for absolutely nothing, not to mention the potentially crippling debt that lasts a lifetime and can then become your children’s debt. I attended this “presentation” that was supposed to last 90 mins but turned into 4 hours of negotiation because I initially said no to their offers. I was subjected to high-pressure sales tactics and felt I could not leave the presentation without making a purchase.

I contacted you guys due to I had no running water in the Sheraton hotel. Ok first you should’ve notified the guest. I was not notified. Ok then when I called down to the office about the water that was off for more than four hours and the patio door not opening and the Wi-Fi not working I was not offered a room. Instead I was very rudely talk to and he just didn’t even help with the Wi-Fi so I had no Wi-Fi, no running water, no back patio door open then instead of calling corporate I figured I will go ahead and you know try to talk to the manager. I called the manager today. He was a nightmare. Hung up the phone on me.

Stayed here before and loved it, the staff are Professional, courteous and responsive. This hotel offers "Smoking rooms" in special floors, you can imagine they sell out fast, in spite of me having booked a non smoking room the staff were kind enough to find me a suite, yes that's right, a "smoking" suite, so sweet of them, so it seems that it was available for the duration of my stay (2 days). It maybe a good idea to consider remaining calm when faced with unexpected circumstances (like accidentally booking a non-smoking room) and appreciating that the staff ALWAYS do their best, therefore, I always offer kindly response, so here's an invitation to be willing show appreciation, and ask for what you need.

The Sheraton Four Points is a very nice hotel. It is very convenient to Los Angeles International Airport. If you are planning an overnight stay this is the place we recommend. The room was very nice and well appointed. The hotel offers free schedule service to and from the airport. We will stay at this hotel whenever we fly into or out of LAX.

I made a reservation in this hotel for one day, in its own website, using my credit card. The card was and still is working perfectly, but as I arrived at the hotel to check in they told me it was declined. My mother used two of her cards, that she was also using regularly (and still is) and they were declined! Their system obviously has some problem, but what happened was they denied my check in with a valid reservation, and even though I offered to pay it in money!!! It is an absurd! I talked to the guy making the check in and asked him to allow me to talk to who is in charge, he answered, "I am the supervisor".

My family was trying to book 10+ rooms for our family reunion vacation. My brother Lonnie and I was on three way phone calls and he left numerous messages for sales manager to call - no response - and call front desk manager and she appeared to be aggravated by my repeated phone calls. I think they are very unprofessional, and I will no longer be calling them. If this is the treatment that certain ethnic groups received I can imagine how we would have been treated during our stay. They didn't deserve that one star. It's been since January 15 and still not a returned phone call. I will be posting this review on several sites. Also read the reviews first.

I was promised that the concierge level would have their own restaurant that offered coffee and a light breakfast. Upon waking I went and found that there was nothing but old oranges that grew mold, a coffee machine that was not working. I went down to the desk to find out that they were not open on weekends. When I made the reservations they did not tell me this. After seeing the soil sheets I brought it to The hotel managers attention wherein he advised I would get a refund. It has been well over 3 1/2 weeks and I still have not heard or received a refund. I would never stay Here again.

The staff were very helpful and professional, they were there whenever you needed them. The rooms were better than the most expensive hotels. The grounds were very convenient to other locations. Their balcony rooms were convenient with overall privacy.

I was at the convention at the Georgetown Texas over the weekend, and I have some good things to say and one bad thing. Good beds, staff, cleanliness. BAD THING: FOOD, breakfast the so called scrambled eggs were not hot, none of the meals were hot. Last night which was the 27th we had something on a plate that looked like someone had used the bathroom on the plate, noodles were cold. All in all the food was not even good enough to feed a hog. You pay a high price and you get food like that, I had better food on the cruise ship.

I have stayed at the hotel many times and the last time the front desk attendant named Nikki from the Sheraton Uptown in Albuquerque was very rude and bitter. She had a terrible attitude and made our stay there very uncomfortable!

My family and I stayed at this hotel during the July 4th week. My husband noticed bite marks after sleeping there night one. Assuming it was mosquitoes (because it was 97 degrees in Boston that week), we continued with our vacation. Fast forward, three drs visits and an exterminator inspection, we learned we had bed bugs from the hotel. The hotel has denied our claim for compensation for the bed bug remediation stating the 3 weeks it took us to ascertain the cause of the bites relinquishes them of any wrongdoing. Do don’t stay here. Ever. And, if for some reason you like spending thousands of dollars on bed bug remediation, if you feel so much as an itch, call their management department immediately.

My daughter was getting married in June 2018, the only hotel in the area was Four Points Sheraton on Roosevelt Blvd. Being the planner I am I decided to book my rooms early. I booked 4 of my reservations via Expedia. In February when browsing through Expedia I booked a Deluxe room for Thursday evening for my mom of 79 years young. Then in April I booked my reservation and my daughter's reservation for the same type room (Deluxe Room) the photos on the website at the time were showing a King size bed with a little living area on the other side of room with bathroom, this what the photos were advertising at my time of booking.

I stayed at the Sheraton New York Times Square with my wife and 2 kids on June 28 2018 to July 7th 2018. We had multiple problems with the hotel. First our bathroom sink was leaking and damaged my wife's curling iron including personal toiletries. The second item on the list was the iron was damaged. The bottom had a sticky substance melted on the iron. We requested a mini fridge to keep my infant food and the mini fridge had a foul stench. The sheets was damaged by the iron, housekeeping did a poor job of maintaining our room. Customer service needs to improve on how to handle customer's needs! It was a horrible experience. I will never stay at the Sheraton hotel. I request a full refund. Here is my reservation **. My wife's name is Marienne **.

I stayed in the Sheraton Vistana Villages in Orlando Florida. Upon checking into the hotel I denied housekeeping because I don’t like people coming into my room while I’m staying at a hotel. I checked in on a Monday and checked out on a Friday of the same week. I checked out between 9-9:15 am on Friday morning because I was meeting the bus at Publix for a free ride to Bush Garden. When I got to Bush Garden at 11:00 my fiancé realized he had left his wallet in the nightstand at the room. I immediately called Sheraton and told them exactly where the wallet was in the room and what room I was it. She told me she would send security to the room and call me back. I never heard back from her through out the day. When the bus picked up back up from Bush Garden and took us back to our cars, soon as I got in my car I called back to the hotel as I drove to the hotel.

Upon check-in at SHERATON GUILDFORD BC CANADA we were greeted by an UNFRIENDLY female staff member who checked us in, gave our room key cards to us and did NOT advise us of our room number nor which floor, room or where the lifts are located and just walked off. Next unfortunate event to occur is that of the open gate leading into the secure parking lot, which we pay money each night to securely park our car in. The gate was WIDE open when we arrived at 3am, with a homeless man walking through, INSIDE the hotel's property with no sign of any security or management in sight. For this, we DID NOT FEEL SAFE within this hotel.

Hotel stay at Sheraton Kona HI - CUSTOMER service horrible. Hundreds of tiny white bugs were on luggage that bell hop had stored for us. Arrived 6/24/2018 for birthday celebration with other guest. Gave us a king size room for 3 guest. Asked to use hospitality room since we had a late flight. Gave us the room for 40 minutes and no other people had requested room. Would not let us stay in room longer. Definitely not an upscale resort. No good amenities. Very far. Not close to anything. Will never stay at a Sheraton/Marriott again.

I was booked at the airport Sheridan in Milan, Italy because I had a flight out early the next morning. When I got there the staff at the front desk told me that the reservation had been cancelled. This was a lie. I was forced to make other much less desirable emergency arrangements. I think that Sheraton Hotels has taken a page from the playbook of the airlines and is overbooking their hotels. They give the available rooms on a first-come first-served basis to the earliest-arriving customers and lie to the later arrivals and tell them that someone ("possibly your travel agent") has cancelled their reservation. I will never stay at a Sheraton again.

I paid to use 2nd top room type for 4 days. I have at hotel previous. First stay 12 months previous, all good. 2nd stay, a phone call was put thru to customer at 11.45 pm. Person claimed he was a Sheraton employee, woke up customer, threatened her with bodily harm if she didn't get out to the group tour at 8 am in the morning. Group tour was booked and paid for by me, on booking sheet it has pickup time between 8.30 am and 9 am. I have the booking form as proof of booking time.

This is the worst hotel I have ever stayed in. Aside from the keys constantly deactivating and having to pay to sit on the beach, the night before I was leaving I got a call from the front desk at 11 pm saying that my credit card wasn’t working and I had to come down and give them a new card. I explained that I had two small children with me and would give them my card Number over the phone and they said I had to come down and threatened to call the police if I didn’t. I have never been treated like this in my life in any hotel. I would stay far far away from this place. It should be shut down for a variety of reason. People are constantly complaining at the front desk.

After minutes of checking in I went to the room to leave my things. I only stayed there for about 10 minutes before leaving to go shopping. When I returned my card was deactivated so I had to go to the front desk to get it reactivated. When I got in my room I noticed someone had been in there because my bags had been moved and they threw my food away. I called the front desk and they reimbursed me for my food. However, I didn't realize they stole my clothes until the next day. Housekeeping entered my room after minutes of me checking in and stole 3 dresses and a top. I contacted the manager and they are giving me the runaround. This absolutely ridiculous... I am beyond pissed! I have never experienced such horrible service in my life!!!