Sheraton Hotels & Resorts Reviews

That was some of my rent money and they didn’t even bother to say sorry when I called the woman. I think her name was Danielle. Got rude with me and told me it was not the hotel’s fault they Had a credit card malfunction and they just took what was never owed to me. I was so frustrated I cried. I will never stay at the Sheraton again. I was a paying customer and I got treated like crap and my card is being charged at random with no rhyme or reason. Beware. Stay away. Who knows when they will charge your card whenever their system is malfunctioning. Took my rent money! Right before Christmas???

Since the hotel knew construction was going on, I should have been told that at check-in. I work a second job just so I can trips to exciting places and although I have been to New Orleans before my hotel and overall experience was very pleasurable. We wanted to stay closer to the French Quarters so I booked at your hotel. Such a mistake. My daughter was smoking out on the balcony and the lady in the next room called security who came to our room inquiring if this was true. If she was smoking in the room, the detector would have sounded the alarm. Her balcony door was open. All in all this was the worst hotel experience I have ever had and am very sorry your pictures and hotel information is so far from we experienced. When I reported to the front desk manager he said that because I prepaid for the rooms, there wasn't much he could do except give me points on a membership to SPG which I told him I didn't have.

I am not a happy customer and I don't imagine corporate will even contact me, but at least I have voiced my disappointment with my experience at your hotel. My daughter and I stayed in room 409. The other room 441 was used by my grandchildren. I will be visiting New Orleans again but will not be staying at your hotel. Thank you for making my stay at your hotel the worst experience I have had. There are too many places to stay at, and I hope people chose somewhere else to stay and not at your hotel. I feel like compensation is owed to me, but that won't happen any more than you're going to do anything but maybe send a generic response. Sorry I stayed there... Surely won't happen again.

Next morning around 5 am, someone knocked the door, I was half asleep, opened the door and 4 people holding revolvers entered our room. To the horror of my family, they were demanding money, jewelry, anything valuable we had. I told them take anything and everything but please don't harm us and our children. They searched everything in our luggage. Took my wallet, I had about $800 in my wallet with some Indian currency. They took my son's DSI, our cell phones, laptop, just leaving our clothes. After this incident we called the front desk and ask them to call the cops. They said they don't see anything on the cameras and nothing ever is recorded. They never called the police.

We were so scared we went outside the hotel took the cab standing there and went to the train station. We had no money to give to cab driver. We called the cab company and gave the credit card number to charge. We went inside the train station bought the tickets to New Delhi with the credit card my wife had. After we reached New Delhi we realized what kind of phase we just passed. Sheraton charged us for days we didn't stay. I am just glad no physical harm was done to us. I just want to warn any US or western tourist visiting Agra to be aware of this loot and not be victim of it like we were. We probably lost around $2000 altogether but we are glad we all are alive.

Bottom line: This hotel carries the name of Sheraton but they passes your information as US or foreign tourist to gangs. And literally help them loot you. In a foreign land you are helpless, they loot you, hurt you, ** you etc. Thank God we just lost money and nothing else happened to us except for emotional trauma. I wonder how many incidents like this happens every day at this Four Points at Sheraton, Agra and gets not reported. I am sure everyone gets a share in the loot. If Sheraton corporate in US have any control of this hotel I am sure they want to re-consider the affiliation. We trust the name Sheraton and that's the biggest mistake we make.

This is so not true. I had reservations for a one night stay ($400) at the Sheraton Old San Juan. Our flight from New York to San Juan, PR was canceled at the last minute. There were no other flights out that night. We were booked out the next day. I called the Sheraton Old San Juan and told them of my problem and to cancel the reservation. The person I talked to (my error not getting her name) said she would take care of us. Upon returning home after our vacation. I contacted the hotel and was told since I made the reservation through a third party there was nothing they could do. To make my reservation in the first place, I called the phone number listed on the Sheraton Old San Juan web page. I had no idea I was dealing with a third party! Anyway, the "third party" said they couldn't do anything unless the hotel would waive the expense and ok the refund.

After contacting the Sheraton Old San Juan AND Corporate they said they would look into it. That I would hear back in 5-7 business days. I finally heard back from the "third party" and they said they were unable to give me a refund since the hotel did not send them a waiver. This is so discouraging - $400 is a lot of money to throw away. Why should the hotel make money this way. You would think they have enough business that they can refund the amount when it was not our fault at all. I have a very bad taste in my mouth toward the Sheraton Corporation. Very disappointed.

Played the same game in the morning at check out. The manager was conveniently not around and refused to call or talk to me. The room itself was a parody of an "accessible room". The door bell was so high pitched that it sounded like a smoke alarm. (No shutoff), toilet ran all night, had a sliding barn door to the bathroom that a person in a wheelchair or elderly person could not use, shower chair was used for towel storage, no refrigerator (handicapped people need to refrigerate some medications), tiny TV (Granny, where are my TV glasses), and the list goes on.

Breakfast was $11 and equivalent the free one at the Hampton Inn up the road. This hotel is isolated from the big cluster of hotels and restaurants across the road. The customer service here gives "polite insolence" a new meaning. It could probably be an OK place if they could get some management in there that cared about the customers. If Sheraton had any "attaboys", this one stay wiped them out.

We purchased a room for 5 people online through a third party booking vendor for myself, my adult sister, my two children and my nephew. We selected two double. RDS with a pull out couch at the time of booking. When we arrived at about 11 am, the front counter representative informed me that the room I booked only accommodated 4 people. I explained that we selected a pull out couch for the 5th person, but she said those rooms are not guaranteed as they are only available on a first come first serve basis. I asked if she can put us in two rooms to solve the issue. She offered two options: pay an additional $15 for a rollaway bed to be delivered to the room, or upgrade to a suite for an additional $60. Both options seemed fair. We chose the rollaway option since it was only a single night stay and we would be checking out at 5 am to catch a flight home.

9 hours later, around 8 pm, when we had not yet received the rollaway bed, I called the front desk to check the status. At that point I was told that they couldn't give me a rollaway bed due to fire restrictions. Since new staff was on duty, I explained to the clerk of my booking error and the resolution the check-in clerk provided. She said she cannot allow us to stay in the room and placed me on hold to speak to the manager. Despite being tired from traveling for 6 days and dealing with a sick/vomiting child all day instead of exploring Miami Beach, I explain again to the manager of the situation hopeful for a quick resolution.

The manager, Jackie **, was less polite and more interested in informing me that it was my mistake in booking the room. After trying to explain to her that her front counter clerk already resolved the issue at check-in by offering me the rollaway bed, she clearly was not interested in assisting me with the rollaway bed or any resolution. Instead she said we were not suppose to be in the room and threatened to call the police. (Yes, call the police, that is not a typo.) Not only was I tired and my kids wanted to go to sleep, now I was in shock at this manager's quick and irrational resolution. I literally asked her if she was serious, in which she replied yes, then hung up the phone.

At this point I was in true shock. I walked downstairs and asked to speak with Jackie, the manager who just threaten to call the police and hung up on me. When the a young girl approached the counter, I introduced myself in which she replied "I already called the police, I'm evicting you." I asked her why. She replied, "Because you are not suppose to be in that room." I asked to speak to a higher manager hoping to diffuse the extremely escalated situation. She said, "I'm the only person you can talk to."

So in summary, a Sheraton employee checked us into our room and gave us the option for a roll away bed. Manager Jackie blamed the mistake on the customer and her reasonable resolution was to call Miami police to have us evicted at 8:30 at night in the rain. My level of shock was indescribable. It was now apparent that this manager was either too immature or inexperienced to be in a management position and clearly had no capacity for reason. Rather than offering to move us to a non-fire restricted room that may accommodate a rollaway bed or upgrade us to a suite, the she called law enforcement and evicted us. Unbelievable.

In the end, two Miami police officers showed up to escort me, my sister and our children out of the hotel. Raining and dark, we were forced outside and used our cell phones to call area hotels for a place to sleep that night and an Uber driver to get us there. I suppose I am grateful that we were at least allowed to do so under the carport area. HORRIBLE doesn't begin to explain this night. MORTIFIED! I'm still in shock. I guess we should have read the reviews before booking the room. I certainly will check reviews in the future.

My daughter who is a register nurse, told me that I couldn't stay there. We check the room and the filters of the air conditioner was full of dust. The shower have mold around the edges, the wallpaper was peeling from every angle of the room and the mirror had hand scratch. This room was pitiful that I almost started to cry. If you don't believe me I have a lot of photos that I can show or provide for further complaints or verification. I went to the front desk and I explained that the pictures that I saw in my phone wasn't the kind of place that I paid for. I explained and they changed my room to a better room, but the room was recently painted and the fumes were very strong, I understand that this hotel doesn't have the necessary windows for ventilation. Unfortunately I couldn't leave to other hotel because it was a prepay agreement for five days. But at least they offer Starbucks coffee that is my favorite.

Some of the floors still doing some renovations, but whoever is doing this work is terrible, if you look, the paint is cheap, some of the furniture still the same with scratches all over, the finishes of the bathroom are poor done, well I don't think it will last for long. I hope they change the carpet that is old and really disgusting and distasteful. The restaurant is O.k., the only reason of my complained is that I travel a lot and during my traveling I had been in many Sheraton hotels with a wonderful experience, but staying in this hotel was very disappointing, and if you really want to reaffirm your reputation, just invest some money in the renovation of this hotel. I could send all my pictures, if you want me and I will tried not to share with Booking.com.

After checking out of my room at the Sheraton and unpacking I noticed my purse was stolen. Called Loss Prevention at the Sheraton... who called me back on several different occasions stating that they did not find nor locate my LV purse. I even have a claim number #** and this has not been resolved as of today 7/6/2017. This is extremely disappointing. The staff at the Sheraton called back asking me several questions to lock down a time and I am quite sure that they saw me with leaving and returning to my room on Friday with my LV purse strapped across me (via security cameras)!

This has never happened to me and I am always concerned about the morals of the staff at well known hotel chains such as the Sheraton of New Orleans... With that being said, I am the type of person who returns found money, found iPhones, found purses... I return all things that DO NOT BELONG TO ME, regardless of how valuable it is! I just expected the same Karma reciprocated back to me but I guess I was wrong. I even started thinking to myself that the person who works for this hotel would probably lose their job behind my $800.00 purse (and that made me SAD). But that is the type of person I am! So, my conclusion is that I hope the Sheraton of New Orleans compensates me for my cost of my purse... but I'm not holding my breath on this one, but I am so disappointed.

My question is why would a hotel be contracted out to a taxi cab company and they advised me to pay the hotel and not the cab driver. This was a yellow cab, and NOT a hotel car. I called the Four Points by Sheraton corporate office. They advised me that there is no such policy. I requested them that I wanted to leave. They said it will take them 5 days to investigate it, by then my trip is almost over.

Randee later then refused to speak with us and didn't acknowledge Corporate Office's email request and calls. BUT the Hotel did try to compromise their lack of customer service by offering ONE free breakfast and it expired the very next morning. Not even for the duration of the stay. In the midst of all this the bathroom's sliding door was broken and had to wait approximately three hours before the front desk switched our room, and by that time, it was already midnight. For such a well-established hotel and affiliates everyone is very disappointed at the lack of service, the importance and the level of care that is required from both the hotel and corporate office. Definitely needs to retrain the staffs especially the front desk agents. They are the face of the hotel, whether it is within their job description or not. They ensure that no matter what problem arises, the guest's issue will be sorted out through one point of contact: them.

Bar staff does not speak English. Reception staff's English was poor and highly Italian accentuated. Breakfast buffet is poor and not conveniently organized (milk is far from coffee and tea machine, clients have to do everything by themselves). We had a much better experience at NH Hotel in Palermo for the same price level. We expect SHERATON customer service to prove us that SHERATON Hotels can offer us a good value for money service.

Since you get to the front door staff are very friendly, like the butler service, staff club lounge is very affectionate and friendly. But staff out of tune on the 18th floor, the VIP & Club Services attention for frequent customers, leading to not appreciate the general level that has the hotel. Which is very poor for the Preferred Guest. It is the attention in the VIP & Club Services Leader at Mexico City Sheraton Maria Isabel. Everything else in the hotel works very well, and his staff are very friendly except this sector. The person in charge of that service level is not a four star hotel requires. This area is very poorly managed, and has no training or proper training. Only this sector, you can lose everything positive that has that hotel. They should work more on solving these problems, and become almost a five star hotel.

To this day I have a fear of housekeeping cleaning my room and I bring my own towels to any hotel that I attend. I do not drink from the glasses or use anything in ANY hotel I go to no matter the class and I now bring my own cleaning equipment. Again the SHERATON just swept it under the rug like it never happened. I am trying to pursue legal action. They offered no free year of rooms, nothing for emotional distress, absolutely nothing. I did a security report and I STILL have the towel. As a service member we have to travel quite often and I am afraid anytime I have to stay at a Starwood hotel.

In the meantime the hotel had zero sympathy towards our ordeal and we weren't even offered a glass of water. They took no responsibility for their part in false advertising and kept repeating their template speech about hotel operation procedures. To top it up, they didn't even refund the $100 for room security that was processed so quickly before we found out about the 2 single beds. If you book on a third party website, who knows what room you'll get when you get there. Be VERY careful!!!

She informed me I had 2 reservations, I explained my situation. She said, I will have to utilize both reservations. I said "How is that possible? I'm 1 party." She argued with me for an hour, rather than just cancel 1 reservation. I was forced to cancel my credit card and dispute the charges on Christmas eve. The young lady name is Rosigna **. I traveled, this far, from another country to patronize this hotel and was treated absolutely horrible.

For this particular stay we were fortunate enough receive a special rate for this particular visit, which turned out costing us much more. Anyone familiar with traveling pets, the normal protocol is to request a first floor room by the doors. Lupita **, the assistant front desk manager, said the 1st floor wasn't available since we arrived a little early but she had a room on the 2nd floor by the door. We said fine because we needed to change and make it to our Grandmother's 100th birthday celebration, and she proceeded to check us in. We walked through the lobby happy family, tails wagging and greeted by several employees.

The following Sunday morning I was awaken with call shortly after 7am, from Lupita ** front desk assistant manager. She stated the night assistant manager Andre ** which was front desk, had received a complaint, someone heard a dog barking. I was half asleep and asked her if she heard a dog? She responded "no, but our customer did and you will have to pay for their room." I had NEVER in my life heard of a guest compensating another guest. Even if I would have been offered 2 free nights at the expense of another guest, I would've declined. Who can be so heartless? Not 4 Paws With A Cause... When I questioned her in my half asleep state Lupita was dismissive and quick to tell me she will have the front office manager call me. Rosabell ** (Front Office Manager) called yet again shortly after 7am, waking our family on Monday November 23, 2015 shortly after 7am.

The call was very rehearsed, so much so I thought Rosabell and Lupita as one in the same. Although Rosabell and Lupita was not present at the hotel during this time period of the complaint, she stated Lupita updated her about the special needs Havanese barking and was going to charge our card an additional $222.97 for a inconvenience fee. Again in my half asleep state I asked her the same question, "do you hear the dog," she responded "no, but our guest did on Saturday night." I advised her not only did we rest well Saturday evening but our sleep has been interrupted not by a bark but their front desk mean bite calling our room, interrupting our sleep about something that supposing took place Saturday night. When she started to explain my card would be unauthorized charged of $222.97.

The hotel wasn't full to occupancy. I find it hard to believe that out of the 222 guest rooms, the guest chose to remain beside a noisy room. Also the number of rooms at this locations has 222 and the amount charged to my card $222.97. I can't help but wonder how they came up with that number. I guess they charged us a $1 per room inconvenience charge. All managers were aggressive and the proper protocol, if there was an issue, should have been to have me come down immediately and sign a waiver that was overlooked during initial check-in, which I had no problem doing. Our paws are our family. The $222.97 charge was detrimental to our budget. As a result we were checked out a day early because of limited funds to continue our mission. We drove all night to return home exhausted and disappointed.

To show we are a reasonable and respectable organization we are not requesting a refund of our total visit of $360.17, although it would be nice. We are requesting The Sheraton Hotels & Resorts to refund us our $222 paws. Two Hundred Twenty Two Dollars and Ninety Seven Cents ($222.97) is a drop in the bucket for the Sheraton Hotels and Resorts which is worth over 14.6 Billion Dollars. They have over 1,270 properties in 100 countries with 180,4000 employees. 4 Paws For A Cause is a one woman and two four paw organization. I will say Room Service, Bellman staff was great and get 4 paws up but the Managers need to be retrained proper customer service edict. I'm sure we're not the first and won't be the last to complain about this location.

4 Paws With A Cause is self-funded depending on small donations as little as $.25 cents, no amount is too little to help our cause. We will not be deterred by this horrific experience but continuing to put one PAW in front of the other and persevere forward with our 4 paws and our cause. In closing we are going to take the high road and not chew up our Starwood's Preferred Guest Card and American Express but the future of our relationship is to be determined. I would also love to know from a paws perspective, what nonprofit pet organizations your 14.6 BILLION DOLLAR Company endorsed and support prior to November 23, 2015?

Our late mother taught us if you don't have anything nice to BARK about; then put a muzzle on it. It would be remiss not to WARN ALL PET LOVERS and our 4-legged friends about our experience. Let's JOIN PAWS TOGETHER and flood The Sheraton Corporate Office lines contacting Jeff Cava, Executive Vice President and Chief Human Resources Officer, and Adam Aron, Chief Executive Officer, at 203-964-6000, and the General Manager, Rusty Swanzy of the Charlotte Airport location. With all due respect... WE WANT OUR $222 PAWS BACK!!!

Then I met with Lee ** (Purchasing Distribution Manager). He promised me to find them before I left the hotel. But he could not find and he gave his email address to follow up. He told that when he found the parcels he would send them to my address. After couple of emails he did not respond. He wrote that the security department would reach out to me today or tomorrow in the last email. As a result Sheraton Seattle lost my parcels and then they did not answer my emails. I am totally upset with their customer service.

During my stay, I ordered room service for food. The chicken soup had an extremely high amount of salt in it. I couldn't even swallow the half teaspoon of soup that I tasted. The chicken wings were dry to burnt. I had to find the unburnt parts to eat. The mushroom in the burger was stale. The creme brulee was missing the regular crusty top. I let the guest services know about this, but they failed to offer me any solution. There was no toothpaste in my room. I was asked to come down to get it.

I hit my leg accidentally at your hotel and got a bump on my leg. I asked ** at the front desk if the hotel had a first aid kit having a pain ointment/spray. She showed me the way to your store. When I couldn't find anything there, she went inside and fetched Band-Aid and Bacitracin saying, "That's all we have." I requested her if she could get someone from the hotel to get me any pain-relieving spray/ointment from a nearby store, and that I am ready to pay for all the costs incurred -- I was in excruciating pain. She said I have to go by myself. She was kind enough, though, to make a call to get a cab for me.

The pillows were losing their shape all the time. The stuff inside them was getting collected at one end, leaving no stuff at the other. I couldn't get proper sleep. I had requested a room near elevator but I was given a room at the farthest end from elevator. The AC was too noisy. Next day, the temperature went down and the heater was not working. I heard a couple yelling most of the night. I didn't expect this kind of hospitality at a Sheraton Hotel. The people at work suggested me to stay at this hotel, since it is close to my work location. However, I had an unacceptable and terribly inconvenient experience at this Hotel.

He said he will check with management and get back to me which he did the next day. He proceeded to tell me the charge of $32.61 will be remove but the other charge will remain because I was only given one voucher per day. I said "no" again and told him I will send a fax letter plus the proof of the vouchers being accurate. I received a call back from the assistant general manager that told me that they will not give me back a return of my charge on my credit card because I should know better as I have stay at the hotel before and this was agreed by the general manager and himself not to return my money.

Shock and surprise by his statement that I should be held responsible for the incompetent of his staff. I should of ask the front deck attendant or are you sure that I suppose to get two vouchers per day as you constantly change your rules. How unprofessional of him and of the general manager. This is not my first complain... you could read it on their website review. Just to let you know that my family and myself will no longer stay at that hotel. Did not have any complain at any of the other Sheraton and was always treat with the greatest respect and hospitality, being a SPG platinum member. I will not let one unprofessional hotel stop me from going to Niagara falls.

In Sheraton's customer support on the starwoodhotel's website, they give me a telephone number (1-800) of the office nearest me. I called. My call was put on hold for several minutes and when was finally answered, the clerk informed me he could not help me and that I would have to call the hotel directly. Happens that I am not in the USA, so I'll have to make an expensive international call to get the answer to a simple question. If the emails do not work, why leave them on the website?

When I tried calling guest services to see if there was some sort of security to handle this, no one answered the phone. It just rang and rang with no pick up. After a few tries I just gave up. The next morning I called again at around 7 or so and finally the woman from guest services answered the phone. I asked her if she could connect me to the manager, she said she would transfer me to the front desk there someone can assist me. Ok I thought, she transferred me thru and again NO ANSWER.

I finally got so fed up with trying to reach someone through guest services that I called the 1-800 numbers to explain the situation and see if they could assist me this way. The customer service woman was very nice and said, "I'll call myself to see if I can get somebody for you." After about 5 min she returned to the phone and said that she got in contact and a manager by the name of Kamilah would call me shortly.

Within 10 minutes the phone rang to our room and it was Kamilah. I explained the situation to her and she apologized about the issues and she doesn't know why no one answers the phone. She then said to me, "for your broken sleep we will allow you to have a late check out," so we could get additional rest. She also then stated that she would comp us on lunch from room service so we could eat before we left. At this point we were satisfied and felt that was fair enough. She said to just tell Room service to contact her because she would be taking care of it.

Around about 12:30 we called room service to place our order. Again NO one answers the room service line. We attempted about 5 phone calls before I called guest services again. The woman that answered said that she would page room service and have them call me back. After about another 10 minutes, the guest services woman called me back and said she does not know where the people are so she would take my order for me herself. When we were done placing the order I told her that Kamilah said that this order was being taken care of by her. The woman said ok and that was it.

Within 20 min we got another phone call back now from Kamilah and she said, "I'm sorry Ms. ** but we cannot comp your meal, we did not know you had a family of 4 with you. My Manager will not approve this." So my 1st thought was I thought you were the manager, and my 2nd thought was why would you promise me something and just take it back? If there were limits or so why wasn't that explained to me earlier? I asked to speak to her manager and she said to me that she was the manager. Which again makes no sense to me?

I went to the front desk myself now and asked to speak with the real manager. I told them to cancel the order if it would not be covered and check us out because we would leave immediately. The REAL manager finally came out and said she was not aware of what was going on. I said to her, "as many times as I asked for you no one told you that I have been asking to speak with you?" She showed no interest at all to me, my family or our situation. She just looked the bill and said, "No I will not approve that." So I asked her for her card and she told me "no, Kamilah said she did not have any more of her own." So they wrote their names on this card shown below and told me to call the 1-800 to complain. And would not provide me with the number because it is not shown on the card they given me.

I have never been treated so poorly in my life! The customer service there is awful. I read you reviews online and it seems that I'm not the only one that have complained about the children running thru the halls at all times of the night. The staff that does not answer calls and the rudeness of your staff. I'm originally from the neighborhood of east wick and I thought I would have supporting my neighborhood by staying here. My family has flown in and out of town for years and we always would recommend everyone to stay there, one because it's close to my family's home and the convenience of the airport. But now that I see this is how the service is now, we will pass from now on.

Arriving to my country we went straight to the dermatologist. I showed her the bug photo, and she prescribed us a cream/medicine, which was not cheap. I am very angry of paying to stay in a dirty room with bugs. This was wrong! The hotel was wrong it us! They must give our money back and also the amount that I spent with the medicine. We spent 14 days in a insanitary room!!!!! The bug was biting her every day (walking all over her body during her sleep!!!!!). This is unacceptable!!!! This room was not really cleaned! When I left the hotel I was so stunned that I couldn't react!

One hour later, at 7:30 pm with only 10 of us around the pool, the manager decided she needed to come out to harass us and said she had a complaint of noise. She did not speak to anyone else around the pool. Then at around 8:30 pm, the bathroom at the pool side flooded where I almost fell when going into it. I went to the front desk to let them know and the man I spoke to said he was out there just 10 minutes ago and he doubted it was flooded. When asked if he thought I was lying, he just laughed. At 9:45, the manager again came outside to inform us that the pool closed at 10:00 pm which we left the poolside at 10:00 pm. The thing that is amazing is that another group of people came out to the pool around 11:00 pm and we're not asked to leave until I complained at 1:15 am. I will never stay in any Sheraton Hotel again!

This happened at the Sheraton, a prestigious hotel. Room service was mediocre but the food was good, because my spouse and l were hungry. My husband suffers from dry skin so the next day he woke up itching. Later on when we arrived home, he had red spots on his skin. I am assuming there are bedbugs there or he is allergic to the cleaning detergents they wash their linen in, but I found used soap in the shower holder dispenser next to the shampoo and conditioner bottle. The bed was king sized but uncomfortable. The channels on the television were horrible that had movies you could rent for a fee. There were more ** movies than anything. Horrible.

The following day we ordered room service. Why would the food service attendant deliver Cesar salad dressing unwrapped in a dish and two glasses of water wrapped in Saran Wrap? That was not at all proper. Food service people waited on a tip even though there was an eighteen-dollar fee plus three dollars. When we called on Friday night to have the food cart removed, there was no answer at food services or guest services. We began calling at midnight and we are nighthawks. We stopped calling at about three am so for a good three hours, no one was in the hotel downstairs. Absolutely ridiculous. Sunday was check out, the computers were down so the guest service attendant had an attitude. She informed us there was no way we could get a bill. Huh? Are you serious? The Sheraton? Really? She had an 8/10 loose leaf paper where she had customers name and email addresses on. We live in a time of identity theft and that’s how a customer was treated on a loose leaf with your name and email address. We were told they will promptly send us an email once the computers were back on,

I never received an email until I telephoned the hotel six hours later. Another rude guest service person answered the phone stating she would send an email promptly. I called the hotel again asking for an itemized bill. She said I would have to call accounting on Tuesday. She hung up the phone. I called again to ask her if she was stupid or just rude? She hung up again. I called again to ask to speak with a manager. l received no hold or anything. l continued saying “Hello, hello” and lo and behold, it was the manager’s answering machine asking one to leave a detailed oriented message. l did and have yet to hear a reply. Sheraton? Why? Who are these people in this hotel you hired? I stayed at Sheraton hotels throughout the globe, but after this experience, l doubt l will make this mistake.

In this new upgraded room, I saw a small refrigerator (which did not work) and a microwave sitting on top of it about to fall completely off. Also, a lamp was out and the TV remote didn't work. So then my husband had to go back down to the front desk as the phones are still out and talked to Sean. Sean agreed to give us free WiFi and agreed to pay for our parking (which is $8/day at this hotel). After being in the room for a while, it was quite warm and even with the thermostat turned down to 66, we were still very hot; however, we just tried to make the best of it and went to bed. I got no sleep as it was so warm in the room.

Another perk on the club floor was the clubroom which is supposed to have breakfast and snacks all throughout the day. We went in about 11:00 just before we checked out and there was no food at all. We then went down to check out and a different person working told us they would not be paying for our parking. She said Sean didn't have the authority to pay that so we were out of luck. Needless to say, we couldn't wait to get out of there fast enough and will never ever stay at a Sheraton again. I honestly feel like they owe us a 100% refund for the one night we were there.

I was told there was nothing happening in the New Year to then find out you had the whole of Waikiki at the hotel until 2:30. Books about the hotel were not in English. We asked for a wakeup call the day we were leaving and we never received one. It is very disappointing to go to such a brand name hotel to receive no customer service. We are on holidays once a year and always stay in 4 to 5 star hotels. This has to be the first ever to experience such disappointment. Not happy. We met other families that also experienced the same. Sheraton, you need to do something about your customer service because you have none.

Then to have a very unprofessional and rude staff is just unacceptable. Finally at 6pm, 3 hours after check-in, we were able to get to our room. We missed our ride to the game. The shuttle was full, so we ended up driving but not being able to park because we got there so late. So basically, you ruined our entire night simply because you decided to not have maid service that day. And on top of it, the room was disgusting and dirty when we got in it. I didn't have the energy to go down because we were there for a game, not to sit in a hotel lobby for 3 hours with your incompetent staff. I have never been so appalled from a global company and at this point do not feel I should pay for my room which you breached a written contract and ruined our entire trip. They are heartless animals. I am requesting a full refund and considering small claims court for my money and emotional damages.

Secondly, the internet access provided in this hotel is awful. It is free only near the reception desk and only for 45 minutes. Its bandwidth is awful and is around 128 kbytes/sec download rate at best. The clerks at the reception give you a ticket for this 45-minute access. Nobody informs you that their internet is further limited in such a way that Skype calls drop every three (yes, only three) minutes. Probably there are more limitations. The internet in the rooms costs around 14 euro a day. The speed is almost the same. At least Skype calls do not drop, but session limitations of 500 kbytes a day seem to apply. The awful internet access in this hotel is shameful for the 21st century in European country. I have used much faster and free Wi-Fi access in much more ordinary hotels.

Generally, this is an old hotel with worn out furniture and equipment, with annoying lack of electrical power (main) sockets in the rooms and everywhere, with no adequate contemporary internet access.

Several days later after not hearing from Brussels, I called Sheraton's customer service department to discuss my experience. Their representative seemed most sympathetic and concerned, even interrupting our conversation to leave a message for the Brussels hotel manager, and promised a follow up phone call. I have yet to hear from anyone at Sheraton. Final notes: At the buffet breakfast, the scrambled eggs looked inviting but were cold - not lukewarm, but cold. The customary email satisfaction questionnaire from the hotel was not received. I guess that customer satisfaction is not part of the Sheraton experience.

As of yet, my credit card is not confirming it. Kyle did try to "smooth" things over but it is too little too late. I am especially disappointed that Henry received no less than 8 messages and never returned even one of them. I will never return to that Sheraton and future travels to the Sheraton in Hawaii may also change due to this poor customer service. You need to give Henry a class in customer relations and how to treat their valued customers. Your loss.

Instead of staying another night and attending the cocktail party for the married couple, we headed home to go disinfect our clothes and everything else we brought. Our next surprise was when we got home and I looked at my American Express account online. The hotel restaurant had charged our account for $112.94 for food that we never ordered. We actually had breakfast at the Denny's down the road. We called my mother-in-law and she stated the restaurant charged them for $56 for food they never ordered and they were also charged a dog fee for a dog they never brought.

It is now Sunday afternoon and we are still disinfecting everything so we don't bring bed bugs into our home. Our weekend that we looked forward to for some time has turned into a very stressful and gross experience. We also have never heard from the general manager of the hotel. I will never stay at a Sheraton or affiliated hotel again.

This is ridiculous, especially since I recently stayed at the Days Inn 1 block away from the Sheraton. Days Inn has a complimentary shuttle to/from the airport, a laundry facility, microwaves in the rooms, and a microwave in the guest lobby. Days Inn isn't as pretty as the Sheraton, but they have more amenities at a much cheaper price. The Sheraton is very expensive, and I'm shocked that they don't provide just one guest microwave somewhere in the hotel.

So, I submitted my claim and today, I got a response from Crystal that she was 'sorry' but she wasn't able to locate that same rate, so she was 'sorry' but she could not accept my claim! I replied back to her explaining that I have made a reservation on the other website too so that they can see that the rate was indeed available at the time of my search, and I did forward the other reservation to her. But she kept repeating the same thing like a broken record that she was not able to locate the rate, and she was 'sorry' but she would not recognize my claim. What is this, some kind of a scam? What better proof she needs me to show her that the rate was indeed available at the time of my search to recognize my claim?

So, for that reason, I am going to cancel my reservation with Starwood and stay with Getaroom.com and give my money to them because they deserve it more than Starwood. If Starwood has chosen to put people who just want to argue with their customers instead of trying to find ways to assist them and find ways to resolve any problems they might have, then I'll spend my money with the better merchant! Thank you!

Finally, I pre-ordered breakfast which arrived 30 minutes early (I guess that's not too bad). Unfortunately, I had to send it back. I spent almost $40 on scrambled eggs, ham, hash browns, wheat toast, and orange juice. The scrambled eggs were runny, the hash browns were almost burned on the outside, but under cooked on the inside. This was not a very good experience and I will absolutely never stay at this hotel again, nor will I recommend it. I highly encourage Delta Airlines to use another hotel for their travelers that are stuck in Atlanta.

I am very unhappy to be told one thing and experience something different. When checking in, the rep confirmed the reservations as well and confirmed the charge of one night and it was paid in advance.

After returning rather late that night, we discovered we had no towels. The following morning, there was no coffee or cups. Even though we had a "Do not disturb" sign on the doors, the maid still knocked on the door and woke us. When we told maid service we were out of the room, simply to request the room be cleaned when possible, the maid was very rude to Ms. **. I requested clean sheets by placing the request card on the bed as noted. We did not receive clean sheets. Second morning was same as the first, no coffee cups.

The room was outdated. The service was terrible and our ocean view was a parking garage. The noise outside the room was loud and mostly the maids talking in the halls. I have stayed in many very nice Sheraton properties, but the Biloxi Sheraton very likely rates lower than a Motel 6. It is overpriced for the quality of the rooms and most certainly needs some major improvement within the house cleaning department.

By now, 2 hours had gone by. It took an hour before we were approached by a hotel manager. (We don't know his name, but we think he was a European chap.) He told us that he did not believe that we were given that rate and a booking was done. He said he knows Patrick for a long time, and he could not have given us a low rate. (Yes, he just called me a liar.) He however said he could give us a room at the same rate of $160. (He thought I might not be lying after all.) But he did not have a free room, and we had to wait till 3pm to get a room. (Please note that all this time he was talking to me, my wife was sitting at the lobby. This will come into play soon.)

I've been there on business. We had a meeting at 4pm, left the hotel, and got back at 7.30pm. We have not been in a hotel room till this time, and we're all tired. We went to the checking counter and asked for the room, and the lady there told us she has a booking at $160 but that's for a single (Bazinga!). Having no other choice, we took a double for $240. This is not what I expect from Sheraton. I will have regular business in Uganda, Kampala and find another hotel to stay in. You have lost a very regular client. (The business meeting was very good, and we are investing in Kampala.) Sorry for any mistakes in this note, but I am very dyslexic.

We referred to the two emails, as well as the verbal quote with the rate of $99.00 per night, per room. We were informed that they were typos! We cancelled! The time and expense we have incurred due to their typo has arrived to the conclusion, never again! When a price is quoted both verbally and in writing, it should be honored! They have lost a corporate customer, as well as a number of our employees when they travel on personal business permanently, since we cannot trust what was quoted will be honored.

He immediately called front desk explaining what had happened and the front desk clerk only ask if he wanted someone to come to the room to correct the slippery floor in the bathroom. He said, “No thank you. Just for future reference, please do not use waxes or any other cleaning product that make tile floors slippery.” The kids and I were a bit concerned but my boyfriend said he would be ok, so we proceeded to get unpacked and began preparations to head to the water park. Upon arrival at the water park, my boyfriend noticed his toe was starting to turn black with concerns that it might be more serious than he thought. So he took a picture with his cell phone (just in case).

Overall to make a long story short, due to his injuries, he really couldn’t enjoy himself. The kids and I were constantly worried about him. Therefore, it was safe to say at this point, our little family vacation was ruined (Medical attention was requested but was refused by the hotel, not even an ice pack was offered for the injuries sustained).

* The water park didn’t seem like it was maintained over a long period of time. There was rust on many steel structures mainly in the children’s section of the water park. Over all, it was dirty in all areas.

There actually is too much to mention about our disappointing experience. All these factors were brought to the attention of the hotel's front desk and the only compensation we had received was, a free breakfast, free parking and 2 extra hours added onto our checkout time. Not acceptable! I’m requesting full refund paid for the cost of the hotel package with Sheraton On The Falls/Water Park - one night stay of $382.93.

So they somehow try to charge me double. First, they have lied about Travelocity and then somebody came to the room for few minutes. I always stayed at the Swiss Hotel or Renaissance Hotel in Istanbul without incident for the last ten years and I just wanted to try Sheraton. I left the first time without signing a credit card copy in my life, which shows the sincerity of dishonesty and unprofessionalism of Sheraton’s staff at Sheraton Istanbul Atakoy. I will also contact my credit card company and Travelocity about this dishonesty at Sheraton, which is also not compatible with Sheraton’s name. I’m certainly very disappointed.

The hotel has no elevators to get you through to the third floor, nor is there any wheelchairs. I have severe asthma, and kept going into attacks trying to run my room; not to mention my mom and her arthritis. The rooms could definitely use a face lift especially in the bathrooms. The paint is chipping off, my mom's exhaust fan did not work and to make matters worse - there was stink bugs in the 2 of the 3 rooms (my sister was there for just one night & did not see any, while my mom & my family was there for 2 nights).

We found this out because our daughter was crawling on the floor and almost put one in her mouth. Later on, there was two in the bathroom & one in the area of the TV stand. We did not find this out until we came back from the family dinner on Saturday night. We called the front desk, and they sent someone up to get rid of the stink bugs. They did provide us with two coupons to the breakfast the next day, but we were afraid to eat the food.

I would have never expected there to be bugs in a Sheraton along with no elevator to the 3rd floor. If this was a no-name motel, I would be able to understand more, but this is totally unacceptable. We were trying to lay our baby down for the night, and the alarm in the next room started to go off; made it impossible to try and get her to lay down. This was at 9 pm. The front desk was notified and it took someone 50 minutes to come up and turn off the alarm clock.

They state that this is a non-smoking hotel, but yet we kept smelling smoke. This was also reported, but nothing was done. Cigarette smoking is a huge factor is my asthma flare ups so we always stay in 100% smoke free hotels; non-smoking rooms are not acceptable anymore because that still is not a guarantee. When we were checking out, it was incredibly strong that I had to go back in my room give myself a breathing treatment, go down the steps; where I got extremely short of breath and dizzy.

When we were checking out of the hotel, once again all of complaints were addressed with the front desk, (Ashley) who was very nice about it and apologized. She stated there was nothing that she could do but that she would have management contact us. It has been 9 days since we left and no one has contacted us. This is totally unacceptable behavior - the bugs and the smoking. I want to speak with someone in management who can rectify my problem,

So, this morning I called the accounting department again and she told me to send all the information to her and she would contact me through email. I sent the email a few hours ago and still have not heard a word about a confirmation receiving my info or anything! I am absolutely frustrated as I can possibly be with Sheraton. After the second night, fee was charged to my account. I was on my the way to the bank to deposit a check and found out my account had been charged overdraft fees. The clerk suggested I hold the check until that matter was resolved.

My bank account is sitting right now at -$455 with $210 in overdraft fees because of this charge. Sheraton will pay me back for this mess they have caused. I will most likely never stay at a Sheraton again and that is too bad because I really like their hotels and I travel all over the nation up to two weeks per month. That is a lot of money to lose from one person per year. So Sheraton, unless you clear my bank account, I will make sure that everyone I know knows not to even consider your hotel.

When I returned, Jon logged in a second time. This time, he said, "there is a problem with my computer, let me restart it". He asked me if I would like to try it again. First, I said no, but later on said yes. This time he swiped my credit card, and it went through. Needless to say, this entire situation was embarrassing for me, when all Jon needed to do was restart his computer. All of this could have been averted, had Jon restarted his computer. I was able to check in and get a room, however I would hope that you will share my story with your staff, so that other people are not embarrassed by your staff. Also, I look forward to hearing from you on compensating me for this embarrassing situation.

We went downstairs by elevator. On returning to the lift to go back up, the doors closed on me. It left bruises on my left shoulder and right knee. Before going to the room we checked at the desk about the next day. We were assured that someone would be at our door at 8 am to take us to the terminal for American Airlines. No one showed up. We had to call three times until someone finally showed up at 8:30 only to take us to the wrong terminal.

The hotel refused to accept my credit card without the picture identification, so my husband provided his credit card for the first night since we knew we'd have the appropriate identification the following day. We returned home to find that the hotel had charged my husband's card in the amount of $650 and then charged my card in the amount of $1,110 on a bill of $853. They tied up $1,760 in authorizations on a bill of $853! Suffice it to say, that after an unsatisfactory 4 1/2 days at a rate of $185/night, we're completely off Sheraton Hotels. A side note: We've stayed away from Sheraton for the last 10 years for business travel because of previous dissatisfaction, but decided to give it another try. What a mistake!

times for a problem unknown.

and no place free, as we were told, and we were forced to pay the charge.

pack and remove all items and clothes to move to the next room.

10. We were asked how they could help. When I mentioned a deduction from the bill, she indicated she did enough.

I am requesting now a full refund.

After researching online, I booked a hotel nearby on the chance I was stranded for $189. Since I was so upset, I continued to look online for articles about price gouging. That's how I found a prior entry about the Attorney General and protection for consumers during natural disasters. I returned to the front desk to ask about the correct rate and was now quoted a new 'group rate' of $369 and new booking rate of $399 at 1:45PM. I also told them that I had found a rate on Hotels.com for $299. I reminded them that price gouging during these events was illegal and was told that I could speak to a manager if I liked. After waiting about 25 minutes, I took the GM's name and decided that I would write to Sheraton management, Starwood Hotels management and consumer affairs.

Well, on Saturday, we noticed that our debit card wasn't going through. But we already had our tickets and such, so we didn't mind. We checked out on Sunday morning and the desk gave us a call to tell us that the debit card paid for all of it, except for $64, and we need to bring that payment to the desk. It was no big deal as we have a check.

We figured that the bank blocked my card for using it out-of-town since it has $300 limit per day. We got to the front desk and the lady says that they can't take the check and we need to find someone with a debit card to pay the bill. So we were like, “it's Sunday, but we will try.” So we called a few people to find someone who can give us $64. We had the phone passed to Liz at Sheraton but she said that she can't take it, that it has to be faxed.

It was Sunday, and we were in a very small town in Waynesboro, TN. No place is open to fax. I then told her all these and she didn't care, she said we needed to call someone to fax in the money or have it wired. So I asked her for her manager's number and she said she is the manager.

I said I need a 1-800 number to call or someone over her. She said she's calling the cops. So she called the cops, they came, then left. We went out to get our car because we have a Walmart card that we could cash in. But she followed up there and she told the guy that we can't have the car as we owe $64. So then, we went back in and tried to call some more. I got on the line and talked to Sheraton people and they told me to call the cops as she can't hold our car. We called the cops and they said that they were there earlier and they didn't think she could hold our car. So, the cops made her give our car back after three hours. She then took out the money from my debit card the next day without contacting me.

I contacted the hotel boss and all they can say was “we will talk to her”. Really.

His duty as an security officer is not to stare at ladies that's clearly not near his age. He called the police for no reason and got us kicked out the hotel all because my guest was along pool side minding their own business and chatting. I obeyed and brought the noise to a minimum and asked my guests to leave. Me along with my guests all got rooms for this special occasion. I have never stayed at an hotel that has such rude security. I will never affiliate my business nor money to any Sheraton Hotel or any hotels from their chain. I'm a very upset guest and would like some action to take place. I didn't even get to stay before check out. The day I checked in was August 6th 2011 and I was asked to leave around 2am. Very embarrassed and very upset about this matter. I have worldwide connections and I will note this act.

We called the police. The officer interviewed the manager, the housekeepers manager and the house keeper. Its protocol for the HK manager to go in a room before the maids do to do a sweep of the room and assess the room. The house keeper explained there was a second person helping her clean the room. Neither managers were aware of the second person whom had left shortly after cleaning our room. The next day the officer returned to interview everyone including the person the managers could not identify. He determined the second house keeper was not in the bathroom area as Veronica was. Whom was interviewed the prior night. When Veronica was re-interviewed she acted as if she couldn't speak English and became very argumentative. My wedding band set, was very large and hard to miss. Something is not right and the management was poor on timing to look for it. It's liable to say they maid stole it out right, one thing is sure. Either the manager who glanced the room took it or the maid who cleaned the bathroom did. All I can say for sure, is my ring was not found. It was not down the drain, in the trash, in the laundry. Per the managers. So where is it? The maid and the manager should have been searched imminently. It's presumed stolen.

The House keeping also is not good and always missing some part to clean or to be replaced and all the time when I push Make Up I receive the services very late. The Mini never happen from my day check in Except the day when I saw the man and give him a good tip at least to put some Water and for the same reason I start to buy some staff from Galeria Shopping Mall for the reasons above. I do appreciate if you take the proper action because your a well known name company as a Starwood is deserve better services than what we got.

I was charged $139 for every night I stayed at the hotel. According to my booking information from Priceline, the first night was supposed to be $135. When I commented about it while I was checking in, the clerk said she would have to get a manager, but I told her I would take care of it later since I was running late due to a flight delay and needed to be somewhere.

Every day, I either had to go to the front desk or track down someone from housekeeping to obtain water and coffee supplies which are supposed to be complimentary according to the web site.

I only received two copies of the USA Today newspaper during my stay, but that was not included under room features and it is possible that another guest helped himself to my papers.

The phone on the desk in my room did not work. There was a dial tone, however, when I pressed the buttons to dial housekeeping or the front desk, nothing happened.

The pool is supposed to be heated but everyone was commenting on how cold the water was and saying "it's supposed to be heated."

There were no towels at the pool on 07/04/2011. Towels on 07/01/2011 were worn and dirty looking

My number one complaint is as follows:

On 07/04/2011, I left my room at 11:00 hours as housekeeping had been cleaning my room around 11:30 hours and I did not want to be in the way. I was in room 235. When I returned at 13:00 hours, housekeeping was cleaning room 234. I knew this because the door to room 234 was wide open, a maid cart was parked in the hallway in front of the door and a female in a uniform came out, removed something from the cart and then went back into the room. As I went into my room, I noticed that room 236 had a "do not disturb" sign on the door. I went into my room and noticed it had not been cleaned. Thinking that my room would be cleaned next after 234, I went down to the pool to read. I returned at 13:45 hours to find housekeeping further down the hall away from my room and that my room still had not been cleaned.

At this point, I went down to the front desk and the clerk at the counter said she would have someone at my room to clean it within ten minutes. By 14:oo hours, no one had shown up at my room. I tried to call the front desk, but my phone did not work so I went back to the front desk and requested to speak to the manager. The woman I spoke with had dark, shoulder length hair. She advised me that I should have called instead of coming down to the desk at which time I told her my phone did not work. She apologized for my inconvenience and said she would have housekeeping at my room immediately and that my phone would be repaired. At no point did this manager make any statement that I had a "do not disturb" sign on my door or that the maids had been instructed to clean room 234 first. She did NOT state that housekeeping has until 17:30 hours to have rooms cleaned nor did she advise me that once housekeeping cleans a room, they cannot go back to rooms they missed and have to keep moving forward. You will understand why I mentioned this later in this email.

I waited for housekeeping for another fifteen minutes and, because I needed to get ready to go somewhere and did not want housekeeping to make entry into my room while I was showering, I made my bed, emptied my trash and collected my dirty towels. I then walked down the hall to the maid cart and obtained clean towels. One of the maids saw me doing this, but did not say anything. At 14:30 hours, housekeeping knocked on my door. I advised them I did not need their services as I had completed the task myself. One of the maids kept repeating over and over "it's not my fault." She also indicated that I could not have seen anyone cleaning room 234 at 13:00 hours and denied being there. She said she did not know who I could have seen.

I left my room at 15:30 hours and when I did I put up the "do not disturb" sign because I was concerned that housekeeping or the phone repair person might enter my room and do something in retaliation for my complaint.

When I returned to the hotel at 21:45 hours, I went to the front desk to obtain coffee supplies and water. I spoke with a female manager who appeared to be in her sixties with short blond hair and eye glasses. She asked what room I was in and when I told her she said "Oh you're the woman who had the altercation with the housekeeping staff." Her tone, in my opinioin, was confrontational. I explained what happened and told her it was 45 minutes before housekeeping showed up at my room after my initial request. The manager then said I was lying and claimed she was present when I made my initial request. She said it only took housekeeping ten minutes to get to my room after my initial request. It should be noted that I did not see this manager at the front desk either time I was down there earlier in the day.

The manager went on to say that housekeeping has until 17:30 hours to clean rooms and that room 234 had requested to have their room cleaned at the time I saw housekeeping there. She also indicated that once housekeeping cleans a room, they cannot back track to clean rooms they miss. She stated they are required to keep moving forward and then go back to any missed rooms. I brought up the issue of having to obtain my own coffee supplies and water. The manager stated that bottled water is only provided the first day. This was not told to me by anyone else I requested water from. On the hotel web site under room features it indicates bottled water as one of the features and does not indicate this is a one-time feature. When I told the manager this she again said water is only provided the first day. The manager then repeated the previous mentioned information. I stated that I expected to receive better service for as much as I was paying to stay at the Sheraton. I requested a discount since I had to clean my own room. The manager then stated that I had a "do not disturb" sign on my door which was why my room was not cleaned. I told her that was room 236 and she stated it was my room. She also told me if I wanted my room cleaned I should have scheduled a time, however, I was not told I could do this at check-in. I advised the manager that I did not appreciate being called a liar and advised her I would take my issue up with Sheraton's corporate office.

I am a considerate guest at any hotel I stay at because I worked in housekeeping when I was in college. I know it is hard work so I try to make their job as easy as possible and don't leave a mess.

If I treated people the way I was treated by that manager, I would not have a job. She owes me an apology.

During my recent visit to the Four Points by Sheraton hotel in Emeryville, California, I received some very bad treatment, and I would like to bring it to your attention.

On Thursday, March 24, I traveled from Seattle to Oakland, California for a coast guard meeting and the promotion of a good friend to the rank of Rear Admiral in the U.S. Coast Guard. Everything was set for a productive, joyous, and celebratory visit to Oakland. However, my flight was four hours late, and when I stopped for dinner, my wallet was stolen. The wallet contained absolutely all my ID, credit cards, health insurance cards, keys to my car and home, and all my readily available money.

Naturally, I was pretty upset. I had a rental car in a nearby garage, with the parking unpaid, and I had no way to do anything requiring credit cards. Also, my mind raced forward on how I was going to even get onto the plane to go home. A good Samaritan gave me $10, and the restaurant management cancelled my check and wrote a note on it confirming that my wallet had been stolen, in case that would help in any way. I got the car out of the garage, leaving me with $3.50, and proceeded to the Four Points.

Entering the hotel, I was greeted by a charming, professional desk clerk named Celso. "Good evening, Mrs. Chapman!" It seemed he knew it must be me because everyone else with a reservation had already checked in. I told him my tale of woe and asked if he could check me in based on the credit card with which I had reserved the room. He told me how sorry he was that the incident had happened and was already trying to see if he could do that. In a few seconds, he had succeeded in charging the night's room to the card, including a reserve of $50 for incidentals. So far, so good.

I had originally made the reservation for one night, but due to the celebration after the promotion ceremony, I had decided to extend it to two nights. I thought I had called to do so, but it was not in the computer. Celso said that since he had already used the card once, he couldn't do it again, but he would explain the situation to the manager, Debra, in the morning and he was sure it could be worked out.

I finally got into the room and slept around 3 a.m. Because my Coast Guard ID had been stolen, I left an early wake-up call request and skipped breakfast to ensure I could find a way to get access to the Coast Guard base in time for the ceremony. On my way through the lobby, I paused and asked if my extra night had been worked out, and was assured that it had been and that I was all set. I believe the clerk who said that was Amanda, though I'm not positive.

The Coast Guard admitted me to the base, and the promotion ceremony went well, as did my subsequent meeting. My Admiral friend's wife heard about my dilemma and got $60 the maximum out of a cash machine for me so that I could pay parking and toll fees for the rest of the visit.

With one tiny cupcake and some coffee as my food for the day so far, I left and stopped at a bank to cancel the business debit card that had been in my wallet. Because I didn't have the card number, it took almost an hour and the gracious and persistent bank officer finally got it done. Then I went to the Oakland Police Department to get a police report, which I hoped would help me with TSA the next day. That took an hour and a half. Finally I headed back to the hotel with barely enough time to change, arrange a gift bag with the cards and gifts I had brought to the Admiral from friends in Seattle, and leave for the celebration.

On my way through the lobby, which was, by the way, filled with other guests checking in and/or departing, the same clerk I had spoken with earlier called to me. She informed me that there was a problem with my payment. When I reminded her that she had said earlier that it was all squared away, she said, "Yes, but it seems we need cash payment." WHAT??? I said, CASH??? All my cash was stolen. Everything in my wallet was stolen." She turned to another blonde clerk, whose name I'm afraid I never got, and the clerk told me that since I didn't have a credit card, they would have to have cash payment. I said again that I obviously had no cash. I offered my police report and my car rental agreement, which should prove that I was who I said I was since I had to have the driver's license in order to rent the car. I also told her I had an event that evening to get ready for and all my things were in MY ROOM. I pointed out that they had a valid credit card, expiration date, and security code, which they had already succeeded in using, and that if she needed a different one, I could get that. She asked me to wait a minute and left.

I waited for what was much longer than a minute, and then I noticed her and another woman, who later turned out to be the operations manager, Debra **, slipped out of the desk area and quickly disappeared down a locked hallway, with their eyes averted. I waited quite a while longer until finally, the blonde clerk returned and asked if I had anyone anywhere who could fax them a copy of both sides of a credit card and that person's drivers license, along with a form authorizing use of that card for my room. They said they would email the form to the person.

So I called my husband to ensure that he would be there to receive the email, which he was. I gave him instructions for making the copies and faxing them and he set off to do that as soon as he got the email. Then I gave them his email address and they sent the email.

Thinking this was handled, I went on up to my room to start getting ready. But still no joy. My card key had been cancelled. And it just got worse. I went back down to the desk and asked if I could now have a card key that worked. She said no, that they still had no payment for the room. Then, and this was the single thing that angered me the most, she said she had been authorized to walk me up to the room and gather up my things. Mind you, this was all playing out in front of all the other guests. I told her absolutely not, I was not going to be walked up to get my things because I was NOT LEAVING. I repeated that I had several things to do to get ready for the evening's event, and she had a valid credit card, that had, in fact, already gone through once, and that the staff had told me earlier that I was all squared away. If, instead, they had told me that we had to go through this emailing, copying, and faxing routine, I could have had that going on all morning while I was at the Coast Guard base. But no, I had been assured it was all fine.

She said that she could not let me into the room until they had received payment. Just then my husband called to say he was in the process of sending the fax. Debra showed up to back her up, and I told both of them that he was at that moment sending the fax! Then Debra reluctantly said well, then, OK. She then gave me a key card that would work. I took it and then I asked where the restaurant was because I haven't had anything to eat all day, and I needed some lunch. They pointed to the corner of the lobby. So I went up, got into the room, got my computer and some work I needed to do, and headed for the lobby, where the blonde clerk was receiving the fax from my husband and, smiling brightly, waved it at me. Then I went to the restaurant door, only to find that she had told me where it was, but she failed to say it was CLOSED. But now that I was an honored guest, she offered, with the bright smile still pasted on her face, to get me a pre-packaged sandwich. I declined.

When I got back to my room and collected the day's email, you'll never guess what I found: an email from Southwest Airlines' corporate assistant manager for Proactive Customer Service Communications, apologizing for the inconvenience I had experienced the day before and sending a $100 voucher for future travel. I forwarded that to Ms. **, suggesting that she and Sheraton could take some management lessons from Southwest Airlines, who hold the gold standard in customer service, as far as I am concerned.

Fast forward to the end of the evening. When I came in from the party, the same staff was there, but when I called later to request a wake-up call, Celso answered. I told him I hoped he hadn't gotten in trouble for running that card the previous night. He answered, "Absolutely not, Mrs. Chapman. We try to put ourselves in the guest's place and handle their problems the best we can." I told him that he had done that, and I greatly appreciated his help and his professionalism, but that the rest of the staff had not been so professional. I told him they had treated me horribly. He paused and then apologized and said he was very sorry that had happened.

In closing, If I had been a staggering drunk and looked like I had just dragged myself out of a sewer, there would have been understandable reason for concern on the part of the staff. In fact, I have shown up at fine hotels after several days camping and birdwatching, dirty and disheveled, and been treated very well. But in this case, I was dressed in business attire and coherent, having already had a day's stay charged on a valid credit card and clearly equipped with enough paperwork to demonstrate who I was. And regardless, this horror of a scenario should never have been carried out in the lobby in plain sight and earshot of the other guests.

I have run businesses for more than 40 years. I thought I had seen just about everything there is to see in the way of competence and incompetence, and great and shameful "customer service," but I have never seen or experienced anything like this. Celso should receive a medal, a bonus, and a promotion, and the rest of the hotel staff needs some intensive remedial management and customer relations training. And if this is due to a Sheraton policy, whoever approved it should be in the same class.

It is clear to me that one of two situations exists at Sheraton, or at least at Four Points. Either the hotel staffs are given no responsibility, authority, or latitude to exercise judgement and make necessary, rational decisions, or they are so intimidated and fearful that they don't have the courage to do so. Either situation is completely unacceptable in a customer service environment. Regardless, I have entrusted my comfort and convenience to Sheraton for the last time, and you can be sure this incident will be well publicized to my traveling friends and associates.

What they were paying is fair, but the standards and the supplies they give to the guest is cheap and low quality. The guests are not satisfied.

The staff was so rude. The hotel didn't accomplish what they promised. I'll never go to this hotel again and will never refer this to someone else.

It was explained that we had been charged a $200 fee for smoking in the room. This is sum what hard to believe when we requested non-smoking due to one of our guests conditions. The management was totally rude and not interested in dealing with the matter. Sheraton hotel corporate offices bounce the complaint between the hotel and themselves hoping we dropped the matter. If we had of smoked in there I can understand the problem.

I spent 4 hours just sitting and waiting in the hotel lobby with my luggage, while I could have been out doing what I went to NY in the first place for. It was obvious after I was finally let into my room at 5:45 pm that it was not a problem caused by the cleaning staff as I was told. This was a blatant lie on the front desk's part. There was no cleaning staff in sight. In fact, the shower was not even clean. I will never stay at a Sheraton again. There is no excuse for this. Nobody who pays for a room should be made to wait for 3 hours after check-in to get into a room.

It is completely unfair, and a total rip-off- even at the discounted rate I was able to get. I did not get what I paid for. By the time I got my luggage into my room, I only had until 7 pm before most of the stores in that area (which was not in the safest spot) closed for the night. I'm just very unhappy with this trip, which was a big waste of my time and money.

Uncovered live wires as the only receptacle for the coffee machine and desk area! I was literally shocked! I called the front desk and they sent up maintenance who said, "Do you want me to fix it now?" Duh? I called for a manager and the front desk girl Natalie came up with the food and beverage on hand manager. They saw my burnt finger and took the seared coffee pot away, offered to move us to another room and gave us a pot of coffee because now we didn't have one. That was it--no follow up by a manager to check on me, nothing crazy. I paid to have this happen! Plus, I asked for a report to make sure that it was fixed before someone else got the room next, but they said that they couldn't give me one!

At this point, as expected, I was told I couldn't get my deposit back but they would hold the deposit for future reservations up to six months. My tour is expected to be complete in June of 2012, so I inquired about the details to allow my family members to reap the benefits of my forthcoming. I was told that for my family to enjoy the benefits, they would have to stay in the hotel I reserved. No one lives in this state and if it wasn't for me wanting to take everyone on vacation there, they have no intention of visiting the location. Needless to say, I'm not happy with the ethics of this hotel. I've tried to do something nice for my family that hasn't got to see me due to my job requirements. We all know the economy is rough and this company has all intentions of taking advantage of me while I protect their freedoms to do so.

Calley states that she did a preliminary walk-through with Sara in June 2010 and was given action items. They were completed along with my help. Here are some of them: a) professionally cleaned carpet; b) cleaned back bathroom; c) cleaned Calley’s windows from inside; d) cleaned several other window including sliding glass door as instructed by Sara; e) changed back bathroom light bulb.

I’m requesting a meeting to discuss and review the following: 1) the video of the apartment when the initial walk-through was done; 2) video of apartment #39 after walk-through in July; 3) dates of work done behind apartment to install speed bumps; 4) dates of work done on roof repair during the school year; 5) video of windows and window tracks; 6) square footage of apartment #39. If Sheraton is going to charge for items that are wear and tear, then it’s only fair that I charge Sheraton for labor that I spent on cleaning the air conditioning unit and fixing Calley’s closet when she moved in. The previous manager and Sheraton didn’t respond for three weeks. This forced me to help fix both the problems due to a very hot summer and Calley needing to move clothing into her closet. I will put together my bill to Sheraton and submit at our meeting. We still haven’t received the refund of $906.11 dated 7/29/10. Legally this is to be given back within three weeks of move out date. I look forward to hearing from you.

Upon my arrival, they admitted to several glitches with new renovations. We found vending machines down, ice machines non-operational, no wireless service and the business center was down. The staffs were rude and unhelpful stating that because I booked through Priceline, there was nothing they could do. It was imperative I conduct business.

On June 13th, I checked in at Red Lion and paid another $200.26 for the same two nights. I contacted hotel management, my credit card company and Priceline stating that I believe I am owed a refund. Though I stayed one night, amenities were not as advertised and I was unable to conduct business essential to this trip and wireless services were never available. According to my credit card company and the hotel, because I booked through Priceline, nobody is responsible.

I do not believe this is a legitimate action to falsely advertise, not deliver as promised, and keep the client's money. I did not receive services paid for, and worse, I paid double. I paid over $520 for two nights to conduct business in a 3-star hotel. I lost $321 on this deal with Priceline and received nothing in return. It's an outright thievery.

I called police officers to do a report and I also called Sheraton headquarters to complain about my case but until now, I have no answer. This incident ruined my family's first trip to the Hawaiian Islands. We booked with Sheraton because of their star rating. We didn't know the security and cleaning crew were not held to these standards.

After my second call to the front desk, a woman informed me that some of my cards have been recovered. They found my driver’s license, my debit cards, and my fiancée’s three debit cards all in a rubber band in the elevator. Apparently, the person who robbed us left the contents he had no use of. After searching the room completely, we realized a bathing suit with the tags attached and my Movado watch was also missing. The total contents that were missing are one of my credit cards, my fiancée’s driver’s license, her credit card, my cell phone, and my Movado watch.

The hotel management went to read the card reader to see who entered the room. Surprise, the only two entries were our own key, the same key that was also stolen from our room. I asked the police officer as well as management to replay the video cameras either on the floor or in the elevator to see who could possibly enter our room. We were then informed there are no security cameras on any floor or any elevator. They only have cameras in the lobby that is too busy to pick out a possible thief. The management then questioned me if I can possibly have lost my key. What an absurd question! If I lost the one and only key given to me, how did I enter my room the second time? If the thief did find my key, how did they know the room number?

I do not understand how a big corporation as the Sheraton does not have enough security cameras to protect their guest. I could have been killed, or my fiancée could have been raped and killed. How scary it is that you pay a hotel to spend the night, and in turn you are paying to get robbed and put your life in danger. You are supposed to spend the night peacefully and sound asleep, well me following the point of a weekend getaway, almost ended up with two lives possibly being ended. This corporation needs to understand the proper security measures when you have people’s lives in your hand. This behavior cannot continue.

Still no tissue paper and no one had come to fix the security box (this happened at a couple of other hotels were we have stayed and someone came up within minutes). So we packed up our 'valuables' and went to the front desk. They said 'would sent some toilet up immediately and the security box couldn't be fixed but we could leave our valuables with them.' We choose to take them with us to the pool! I know these things seem minor but for what the room cost I really expected the minimum conveniences. We were so looking forward to a relaxing stay and these complications were disrupting. I would not recommend the Sheraton chain.

I told her that was unacceptable, and that I specifically reserved a room with two double beds, because we have two young children with us. How would the four of us fit in one king-sized bed? She then told me that they had a corporate contract with the "airlines" and that a flight was delayed and the flight attendants needed to stay in the room.

I told them that was not my problem, and that I was also a customer who reserved and paid for my room in full. They also had a contract with me that they were breaching. She said that when we made a reservation, it was actually just a request for a room with two double beds, but that they could give us whatever was available. I told her that I paid for the room in full when I made the reservation.

I asked to speak to a manager, and she said that she was one of the supervisors. I then told her that I wanted a corporate phone number, so that I could file a complaint. She said that there wasn't one. Suddenly, our phone call was disconnected. Imagine that. I called Expedia right away and told them of the situation, and their customer service rep put me on hold and called the Sheraton at Cerritos.

The Expedia rep then told me that a manager would not be available for half an hour, and I told her that I did not have to stay in their hotel, because I have a family in the area. I also told her that even though this was a "no cancellation reservation," I wanted a refund, because they were not living up to their agreement. I told them to just credit my account or I would call the credit card company and they would cancel payment based on my complaint.

The Expedia rep wanted to try one more time, so I was put on hold again. Miraculously, they had a room with two double beds for us. It would be ready by the time we arrived, which was now less than ten minutes. When we arrived, the front desk clerk said that they wanted to upgrade us to a "suite" with a king-sized bed. I asked to see the room first. That room was a joke. It smelled like it had not been serviced. There were glasses outside the door, and it had one king-sized bed with a sofa sleeper.

I asked the attendant to open the sofa sleeper, and I laid down on it to check for comfort. The sheet was not clean, and the sofa sleeper was unbearable. They called this an "upgrade." I went back downstairs and told them, "No, thanks." for the upgrade. Just give me the room that I paid for. We ended up on the top floor in a room with two double beds.

Incidentally, the hotel had two weddings booked that night. Our room could have easily been booked by other people who would be willing to spend much more than what we paid through Expedia. Thanks to the customer service rep at Expedia.com. We were able to check-in on time into a room that we had originally reserved.

They gave us free parking (big deal) as discount for the whirlpool tub that is not working properly. They offered to move us to another room due to the key cards and refused to give us a discount, which is what we were wanting. So we had to rush back to our room and pack all of our belongings up for the bellboy to move at a later time because the room they were putting us in was not ready. By the time we would be back from the day we had planned, they said it would be too late for housekeeping to clean our room we were staying in so they could rent it out that night.

The hotel placed a $1000.00 hold on our debit card and we were told that the room rate was going to be $864.00 for the four nights. The total amount ended up being $100.00 more than we were told when we reserved the room. This was very stressful for us, especially on the last night of our stay when we called to ask then what our total amount was going to be and they told us they could not give us an amount as to what the charges would be. Then in the morning, there is a check out slip under the door with charges that are more than we expected.

The hotel staff did not seem to care if we were inconvenienced at all and only seemed to be interested in the money that they would be making from each guest or if we were not completely satisfied.

The day after checking out of room 1710, I realized I left a black dress and pink sweater hanging in the closet. On the morning of Monday, July 19th, at approximately 7:00 a.m., I returned to the hotel hoping to retrieve my articles of clothing. However, after speaking with security, nothing was found. The next day, I called and spoke to someone who identified himself as Cedric, head of security. The day before, I left my name and number, which I also left with Cedric and was sure that I would get a phone call to pick up my items. Surely, there must be articles of clothing, left behind by guests, submitted to a place in the hotel (either from room 1710 or the room I stayed in initially). I could have left them in the first room I stayed in and did not realize it until I was at home unpacking from my stay.

I am sincerely disappointed with the Sheraton Hotel and just want to let someone know that something is seriously wrong when a guest leaves something behind and cannot get it returned. I plan to send this email to any and everyone connected to the hotel industry. Perhaps, the feeling gained from alerting others will compensate me for the loss of two articles of clothing and the allergy symptoms, swelling, and painful itching I experienced as the result of having insect bites while sleeping in a bed at the Sheraton Hotel. Lastly, it is possible that I left clothing behind in the process of changing rooms. I never received a call either way about my dress and sweater. On another note, I found the hotel rooms to be extremely dusty and poorly cleaned, the bathroom especially.

We got to our room. The room were very small and the bedside tables and office table were very dusty we have to clean them ourselves. Good thing we had the baby wipes with us. My face started to get very itchy and it lasted while we stayed there. The dust were like an inch and the worse thing were it was in both rooms. The rooms were very dirty and the carpet were very dirty and when we opened the ac, wow the dust were like 3 inch and I had to do the cleaning. I also don't think that the toilet should be like very close to the sink that you can rest your head in the counter top sink while sitting on toilet. Just very dirty place.

That is where the problem started! I was told to pay for the shipment. I agreed with my credit card on file. The clothes were shipped few days later. I was never charged for the shipment! Few days later, I received the tracking number by e-mail but it was the wrong one. After calling and e-mailing Mrs. P without receiving an answer for days, I called FedEx to locate the package. The package was still in transit and never got further than the next station. After three weeks of waiting, FedEx finally called the package lost. The shipper, Mrs. P, had to file for a claim. Few weeks later, FedEx sent me a check of only $100. I called FedEx and they told me that the shipper did not add any extra insurance to my package. Any type of shipment is only insured for $100!

I asked Mrs. P why no extra insurance was offered to me for my expensive clothes (value $1,600)? Her answer was not to be responsible to tell hotel guests about extra insurance. Out of hundreds of shipments per year that she ships out, my one was the only one lost! The hotel has the responsibility to inform the hotel guests if additional insurance if wanted if they take the responsibility to ship it out! But no options were given to me instead the blame game was being played by them after trying to contact them umpteen number of times. I finally left message for the general manager, Mr. M, who never returned my call until I personally went to the hotel.

The front desk manager promised me that Mr. M would call me back the next business day but it happened two days later. He first denied being responsible for not offering extra insurance but decided to contact the hotel insurance (Zurich). His promise getting back to me the next business day took over three weeks. Calls and e-mails to him were unsuccessful until I decided to get a lawyer involved if he would not return my call within a day. The next day, Zurich insurance called me, two times within 12 hours.

I called back but no message could be left. The insurance adjuster did not return my calls at all but decided to close the case as told to me the same day by the hotel manager. I had to call the 800 number and a representative was helpful in contacting the adjuster in Dallas by e-mail informing her of my calls. Finally, the adjuster called back and told me that the case will be closed after three attempts but she contacted me only two times within 12 hours! I had a short time to explain her my version but she already had her decision made and denied this case immediately! I insisted of a written notice in mail but have not received it until today.

The lack of communication from the appropriate departments, stretching out this case for months, the lack of customer service, lack of understanding the financial concerns on the goods lost is a grave concern to myself. The Sheraton has a reputation I presumed was based on quality but this has turned out to be nightmare for my family and me. To date, I am waiting for information from the insurance and I am afraid that such agencies and hotels consider the public consumer to be very helpless when as a matter of fact it is the consumer keeping their business alive.

If I do not receive a refund of $303 for this stay, I am contacting the BBB, Attorney General's office, president of Sheraton Hotels Starwood Company, and an attorney. This was not acceptable. I had training on Friday, 1/8, and Saturday, 1/9/10, in a room that was so cold, we had to wear our coats during training. I will also go to the media, if I have to, about this stay. I asked for a wake up call on Friday 1/8 and Saturday 1/9. I did not ask for a call on Sunday, 1/10, which we received while my husband and I were sound asleep. Also, I forgot, the toilet also stopped working this morning, on 1/10/10, on our way out. The thermostat in the room also did not work. This hotel was cold in most of the hallways, throughout the entire stay. No one should ever experience a stay at any hotel like this. I am so very disappointed, and very angry about this stay.

We were unable to sleep every night of my stay. My husband strained his leg muscle while at the hotel, secondary to walking up 4 flights of stairs with luggage, because there was no elevator in the hotel. I have colds as a result of no heat, while I was in the training room for 2 days, and no hot water while showering for three days, from Friday-Sunday morning.

Four days later, while reviewing my AMEX statement, I saw a $462.00 charge from the Sheraton. I immediately called and was told that they charged me $250.00 for smoking in a non-smoking room. Right, that might be understandable if I was a smoker. I will never stay at Sheraton again. I'll sleep on the street if everything else is booked up. Poor service, thieves, old and rank. Be warned.

I walk over to the little cubby-hole area and knock on the window, but the guy inside points to the hotel entrance and says, "go through there." I go inside to the valet desk and tell the woman that I am there to pick up my car and it is outside already. She takes my ticket and calls back to the same guy who just pointed me around to bring my key out to me. I take the key, give the guy a tip and walk to my car to go.

Before getting in the car, I notice a large white spot on the front of my car. Thinking it was bird mess, I go in the back of the car and get a rag to wipe it off. When I start to wipe, it becomes clear that this is not bird mess; it is the remnants of something that hit my car, left a four-inch dent and scraped off the paint down to the metal. After pointing it out to my wife, I went back inside to complain to the valet desk. The woman comes out to look at the damage, but before she looks, she pushes a ticket in a plastic baggie up to my face and says, 'the guy marked the ticket." I have no idea what that meant and really did not care. I wanted to know what happened to my car. I had to fill out a claim form and was told someone from the insurance company would contact me within five days.

No one from insurance contacted me ever. The manager of the parking, Chris **, called me to assure me that they would look into the problem. I waited a full week only to hear a voice mail tell me that the claim was denied two days before the manager assured me that they were still looking into the tapes. I wrote letters to Sheraton and the Starwoods Preferred Guest program, only to receive an email that they will forward my letter to the manager of the same hotel where the problem started.

He sent me an email to say that the head of security reviewed the tapes and the attendants followed the procedures. What the heck does that have to do with the damage to my car?

This Sheraton in Atlantic City is very poorly managed and they assume no responsibility for anything that occurs on their property. Granted, the only reason I valet park there is because several times when I was a guest there, the card they provide to exit the garage would not work and you would have to spend an undefined length of time waiting for someone to come and help you get the gate open so you can leave.

Two days later, I received an email (not a phone call) stating that she never received my needs nor had I signed a contract for the room and now had sold the room to someone else with a "Sorry. Best of luck to you" at the end of the email. I teach and train people nationwide on selling and building relationships. If I taught my sales people to sell this way, especially in this economy, they would all be in the unemployment line. I advertised all around the KC area and bragged about how I was going to be at the Sheraton KC Sports Complex doing my seminar. Now, I have to call 52 people who signed up for my seminar and tell them I'm going to be at a Holiday Inn. That's like ordering a filet at a 5-star restaurant and getting a McDonald's hamburger, besides being embarrassing to me and my staff. I would appreciate a call or some kind of correspondence back on this issue and I would be more than happy to provide you with all correspondence between Rachel and I. I didn't just fall off the turnip truck, I was in the hotel business and she waited for more money and sold the room out from under me. I am shocked that Starwood properties would allow their employees to indulge in unethical business practices of this nature.

I explained to the VP (owner) that we are non-profit. We do not have money in our budget for your staff mistake. You should have honored your QUOTE. That is ethical. Do not deal with Four Points Sheraton, New Carrollton, MD location. What are we suppose to do in this case - we are a non-profit organization that have put out money for advertising this event. We have also let other chapters and organizations know. The insulting part is they wanted to DOUBLE the price for us to keep the date.

The only consequence from this is that I can not charge my phone, due to my own oversight, and their reluctance to check for it. I am not about to buy another charger, when all they have to do is look in the room.

The lights in the bathroom had been changed to fluorescent which was so dim we couldn't see to put on makeup or to shave. I called to complain and they claimed they had no stronger bulbs. The faucets weren't working right so they wasted water. the toilet was energy efficient but took several flushes to get anything down them.

That night I tossed and turned on the cheapest, hardest mattress I have slept on in a nice hotel. My friend had the same problem, her hips were hurting as much as mine in the morning. I called the hotel staff and someone very nice went out and bought a foam mattress topper for it because they had none in the hotel (unheard of) and also a magnifying mirror I could put on the desk to put my makeup on with. I can't remember her name but she was very sweet and accommodating. The mattress topper still didn't help that much.

The final issue was the food. The restaurant took so long when no one was there and it still was awful. A medium rare burger came back burned. The room service meal was so greasy we couldn't eat it. The continental breakfast pastries were stale and coffee bad. Sheraton is heading downwards since they became part of Starwood properties. The only good part was the staff, very nice and friendly.

My back hurt for weeks from it.

My room was smelled of dog pee since this was the section that was for pets, maid covered it with a heavy perfume cleaner .Room was also very small due to the fact that the furniture was far to big for the room I had 2ft around the bed to walk that's it. bathroom had lights and heat lamp over the shower with no switch to turn on.

the picture in the website was a completely different. Shows nice hallways and pool area rooms with contemporary furniture with a roomy room new linens and great views of the harbor. I got heavy outdated beaten up furniture . with a view of trees and parking lot. could not open the sliding glass door which lead to small patio, mosquitoes would come it droves inside the room , tv was not working right . watched one movie they billed me for three. open the mini bar to look and they charged three drinks on my bill. parking was 20.00 per night parking spots close to the hotel wew taken so had to use the remote area which had gravel and dirt woke up in the morning car was covered with dust .

the worst part is when i put the air conditioner on mosquito were entering the room , had several bites . called the front desk to complain i cound not get anyone at the front desk for over an hour , or the manager. I paid 229 per night it was on a level of a Hampton inn for about 68.00 no more and i will not go back oh and its next to an ariport.

red welts for the mosquitoes purchased a can of 399 bug spray ansd 2 car washes fo 14.00

When i arrived i talked to the front desk clerk who said that it shouldn't be taking this long to receive my refund and to call the accounts department on Monday (July 28th). On the 28th of July i called Michelle (Accounts rep)who realized that no one ever refunded my money and just canceled the reservation and would call me back. Never got a call back. Called David(accounts) the next day who stated that my transaction has been reversed and i should see my money 24-48 hr (29-30th) this is 15+ business days from when it should have happened. Nothing. And still no explanation of why my refund was never done.

Emailed a complaint to their complaint department. Told me it would take 5 more business days to investigate the situation (Deborah Haskell, Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide). 3 days later i get a response from the front desk manager (Amber Waugaman) that my money has already been refunded (no date given on when it was refunded) stating it would take 5 business days to receive my refund contradicting what David said earlier. She never answered my questions of what happened. Now it's Aug 4th and still no refund and still no answer as to why this ahsn't been taken care of.

This has wasted a lot of time from my work since the business isn't open, nor is anyone available to answer my calls after 6pm. Used a lot of time on my cell. Has messed up my plans since i have been short $296.63 for over a month now which has caused a lot of stress considering i have bills to pay and things to do.

We ahd two rooms one suite and one regular room. The suite was next door to the maintenanace room and there was a lot of noise every morning starting at 6am also the room was not cleaned twice. When my sister started to mention this to the manager it went carzy and started yelling at her.

We will never return to this hotel again where we are offered insulting and rude behaviour.

Their insurance contacted me about two and half months ago to take information about what happened; that was the last time anyone would talk to me. Now, they never return my calls. A police report was taken and LO/JACK was activated. To date, I am still with out a computer.

This Computer was for my daughter for college; she now has no computer. I can not afford to purchase or replace this lap top.

After repeated phone calls I finally reached somebody in housekeeping who claimed that housekeeping had found the purse in the room and would mail it back to me asap. She took my address down but seemed to have a problem spelling...so she gave the phone to another associate who had less problems with spelling and I wasn't too confident that he got my address correct either. The following day housekeeping manager called me to confirm my address & request a credit card number to deliver my purse. I told him take the money from my purse and use that for delivery fees...and I immediately felt his discomfort.

I asked him to check my purse for the money, and of course...it was gone. He took my address, promised to mail out what was left of my purse and hurriedly hung up. After sitting for a few moments in shock, I called the hotel manager and was given to a Tina Sanchez. Wow was she a cold one. She had not not word of apology or empathy for my situation. She said she was not responsible for the missing cash. True...but she is responsible for her staff and the fact that the cash disappeared while in their hands.

One week later, a lady in housekeeping called me at my home requesting my credit card number. I asked her that they had promised to deliver my purse last week. She said "I know." I told her that they have now had my purse for over a week and my money has been stolen and are they waiting for the rest of my belongings to be stolen too? She said "I know." I told her that this was ridiculous and I was tired of everyone passing the buck and nobody knowing what the procedures were in a situation like this. She said "I know."

Anyways...I received a letter from Elizabeth Saenz - Director of Guest Services promising me a complete investigation and some answers for me by yesterday...and do you know what I heard from Ms. Saenz? Absolutely nothing. No big surprise. I can deal with the fact that the staff of the Sheraton Hotel took my measley $180 ...good luck to them I hope they have a good drunk off it. What I cannot tolerate though, is the complete ignorance and incompetence on the part of the Sheraton Staff...from hotel manager to director of guest services...to room maids.

What angers me is that when I walked in thru the door I was treated royally...when I had a negative experience at the hands of their employees...I had a feeling they were immensely happy that I was several hundred miles away. But I am taking matters further and will continue to complain and post my experience. There is a policy that is supposedly practiced by all Sheraton Hotels...called the "Sheraton Service Promise."

Which states that "NO MATTER WHAT THE PROBLEM, GUESTS WHO ARE UNSATISFIED NEED ONLY TELL A HOTEL ASSOCIATE AND THEY WILL AUTOMATICALLY RECEIVE COMPENSATION." I was kinda wondering...so what happens when the hotel doesn't follow the Sheraton Service Promise? Because I am unsatisfied with the help and service I received from Sheraton Old Town Albuquerque...and another week has passed by...and I still am waiting for my purse to be returned to me. Yeah...the staff of the Sheraton is certainly on the ball!

When I returned to the hotel, I went to the front desk to get my new key. I went to my new room and everything was there except for my laptop computer. I called the front desk stating that my laptop was missing or had either been left in my previous room or stolen. They then contacted housekeeping (who was responsible for moving my belongings). The manager of housekeeping called me and said that they did have my laptop and would bring it to me shortly.

Five minutes later, a maid knocked on my door and gave me a plastic bag with my laptop in it. When I opened the bag I noticed that my laptop was now in four different pieces. It had obviously been dropped and broken beyond repair. The screen was broken off into a separate piece. The keyboard was broken off into a separate piece. Several pieces of the main body of the laptop were broken off and were not in the plastic bag. The battery would not stay in since the door holding it in was gone. And as suspected, it would not power up.

I called the housekeeping manager again and she said that a maid had dropped it and that I must contact the hotel manager. I called the front desk and they said that the manager would call me the next morning. I never heard from the manager the following day despite the fact that I called them repeatedly throughout the day. Finally on the following day (it had now been approx 36 hours from finding my laptop busted), an assistant manager called and said that I would be given my room for free.

I was being offered a break on a $90/night room in exchange for them rendering my $2500 laptop useless garbage. I went to the front desk fully expecting to make a scene until the manager finally spoke to me. The manager did come out and apparently did not appreciate the fact that I would stand at the front desk and yell at them in front of other customers. I explained to her that if they had not broken my laptop, admitted to breaking it, given me the runaround for 36 hours, and then offered me $300 for my $2500 laptop, then I wouldn't have a reason to yell at them in front of their other customers. She then denied that they had broken the laptop (even though the housekeeping manager offered the information that they a maid had dropped it), accused me of bringing the laptop into their hotel already broken, and then said that I would in fact be responsible for paying for full room rate for every night of my stay. "

Throughout the following months, I tried to contact the hotel to no avail. The charge for the room did appear on my credit card. I fought the charge through my credit card company and it was removed. However, I was still out $2200 and had a laptop that was unfixable.

We agree that Tom has a right to be unhappy though yelling and causing a scene is never the best way to resolve a problem - and these days can get you arrested with alarming speed. Also, everyone who travels with a laptop should be sure it's covered on a homeowner's or other insurance policy. Accidents will happen, after all. Having said that, Tom would be perfectly within his rights to sue the hotel, though the outcome's far from assured. After all, every hotel room is plastered with notices warning guests not to leave valuables in their room and disclaiming responsibility for theft or damage.

I thought this was a mistake and immediately brought it to the attention of the front desk clerk. The clerk said he could reduce the charge to $180 from $360. I explained calmly and politely that no, that would not do since I did not make a 6.5 hour phone call from my room. I asked for the manager.

The manager, of course, didn't believe me. I explained that I was in a seminar all day and had many witnesses. The instructor even went up in person afterwards to the manager as well as had his company call the manager directly to vouch for my whereabouts, but they both fell on deaf ears of the manager. I told her under no circumstances was she to charge this to my corporate American Express. Of course, later that day, she did.

I went through corporate Sheraton's complaint process, but they, too sided with the manager. Then, I called American Express and they started an investigation. They asked me for proof and I sent them my class itinerary, proof of registration (and payment) for the class. I also included the cellular phone bill from the person I supposedly called for 390 minutes.

There were calls from previous days, but none listed on her bill for that day. In fact, there were ELEVEN phone calls either made or received by her cell phone during the time I supposedly was sitting on the phone with her. The case is still under investigation with Amex. I have NEVER had this happen in all my years of travel. I would like to receive at least an apology from the manager of the Sheraton in Dallas. Do you think I'll get one?