Shell Vacations Club Reviews

This is the most unethical group of people I have ever worked with. Trying to process exit they dragged their feet until they charged yearly fee. When I told them it is their fault it was billed I was told it had to be paid before they could finish the exit paperwork. HORRIBLE COMPANY!

This company is garbage. In November '25 I attempted to get through to someone to get out of their timeshare. After 1.5 hours of wait time I hung up. Called back in December, finally got through and spoke to someone. I informed them of what I wanted to do, and they gave me 3 options. I chose to surrender the timeshare. She told me since I had active reservation (I was trying to use up the points I had before leaving) that she couldn't start the exit process. She told me to call back in March once my reservation was done. I told her I wouldn't be paying the 2026 fee and she advised that I did not need to pay.

These people are happy to take your money but when you no longer want to do business with them they delay, delay and delay. The process is complicated and although we returned every form to them in a timely manner, they have not processed the paperwork. Process began in April 2025 and we are now in January 2026 no further ahead. They are inefficient and do not care

We purchased with Shell Vacation Club (now Wyndham) after a high-pressure sales presentation that grossly misrepresented the program's value and obligations. The maintenance fees are extraordinarily high at $368.37 monthly, totaling $4,420.44 annually. To put this in perspective, we recently booked a three-bedroom VRBO in Williams, Arizona near Grand Canyon for $1,743.86 total including all fees. Our annual maintenance fees could cover multiple vacation rentals with far greater flexibility and value.

It works for us! Yes, the maintenance fees keep going up, but I see them just as HOA fees and I like showing up to well-kept grounds and places where everything works. This is a very small timeshare company that’s part of the Wyndham family of timeshares. I am not a member of Wyndham as I find their point system not comparable to Shell for the same price.

Stayed at Kauai Coast Beachboy. I was told I needed to do an owners update. I did not want to waste my vacation time with this. I was told I must do this to check in at the property. This is false and misleading. I did not show up as other reviews say it was a high pressure sales pitch. I don't feel they can refuse to allow you to check in without the forced presentation. The concierge was rude even when I politely told her, "Thank you but I am not interested at this time." She became aggressive and angry.

What started as an "informational session" with Shell Vacations Club quickly devolved into a nightmare of manipulation and financial regret. My partner and I were subjected to a grueling four-hour high-pressure sales marathon designed to break down our resistance through psychological warfare. The salespeople employed every dirty trick: creating artificial urgency with "today-only" pricing, emotionally manipulating our relationship status, deliberately preventing us from taking breaks or discussing privately, and glossing over the substantial financial obligations that would haunt us for years.

I have been a member since 2001 and so disappointed the last 10 years. The grounds are not well kept, the customer service is non-existent and when you try to sell/close, they ignore you and try to make you pay fees before you can sell. I've informed them I want out of their lackluster of a membership since January 2024 and have received zero information other than I owe dues and they will give me information when I pay my dues in full. Umm, not paying another dime. Stay away and avoid a headache.

Staying at the Beach Boy in Kauai as we have for years. They are going down the toilet. Grounds not kept up. Plants dying, lawns brown, hedges not trimmed etc. Carpet worn out and stained in hallways, same dirt and dead cockroaches untouched for days. We are longtime Shell owners. Since Wyndham took over it has gone down the tubes. Attended timeshare update and the salesperson April lied through her teeth trying to get us to give to transfer our Shell ownership to Wyndham for thousands of dollars more. I would avoid Wyndham.

THE MOST HORRIBLE EXPERIENCE. We are trying to transfer the timeshare from my parents and zero help from anyone. The most rude people I have ever worked with. Zero Help. Senior management should be fired.