Rodeway Inns

Charge for two nights when only staying one on my credit card. Very dirty room. Bedding was dirty. Hair on sheets. Linen was dirty. In bathroom had to use hand towels to dry off because the main towel was dirty used and just hung back up. Room stunk like cigarette smoke. Could not sleep because of the smell. Dirty scum on walls and shower. Went to use the hot tub. Very filthy. Did not use. Overall everything in the motel was very very filthy. Parking lot had garbage. Cigarette butts all over the blacktop.

I am a frequent hotel traveler and this is BY FAR the WORST hotel I have EVER been to. I am a housekeeping manager and I know when a room is clean. This one was NOT. I checked in at 6pm last night, tired from my flight and ready for a shower and nice sleep, the area alone was shady as well as the people, I got into my room and there were dead crickets and human fingernails on the floor, the smell was horrid, the lamps weren’t working, I pulled back the covers on the bed and THERE WAS HUGE BLOOD STAINS ALL OVER THE FITTED SHEET. I WAS LIVID. NO EXAGGERATION. Not a drop or even a speck. Huge blood stains. It looked like someone had urinated blood all over the bedding.

I had reserved a room online for the north Encinitas location and came to from over 2 hours away for my son's court date the next morning. I had been crying most of the day and night before. As it was my birthday. I had 2 backpacks and my purse. But out of the car went into the front office like Frankie drop me off left. The clerk, Chelsea, asking my name I gave it to her and as I approach the counter she stated "we reserve the right to refuse service to anyone and I'm refusing you service." I asked what her reasons were, and she abruptly stated after a few minutes trying to get her to tell me, that they do not rent rooms to go get it. I told her that's a good policy to have and asked what did that have to do with me?

Woke up the morning of my scheduled check in very ill. Decided I need to leave for home instead of staying an extra day. Called the Rodeway Inn and explained the situation. They said OK, but they still charged me for the room stating that I did not give 24 hours notice. I did not know 24 hours ahead of time that I was going to wake-up with a severe migraine. Do not stay at the Rodeway Inn at 95 Wallace Rd, Nashville, TN.

When I arrived the girl at the front desk was on her cell phone, then could not figure out how to pull up my reservation. 20 min later I got to my room. It was a nonsmoking room that obviously was not. The bed to sit on was ok. The only positive I could say was the cleaning lady. I had dropped a 20 and she made sure it was delivered back to me.

The wallpaper was coming off the walls in bathroom and living area. There were areas where the ceiling and walls were cracked and one area where the corner of the rug was coming up and filthy.

After a long day at the Hershey RV Show, we were exhausted and just wanted a nice, CLEAN place to rest for the night before we headed home in the morning. This was the most awful hotel I've ever experienced! After charging us a "REDUCED Rate" of $127.00 (Originally $175.00) we proceeded to our room. Well, the room was painted this God awful lime green, no decor in the room at all, curtains were falling off the window, wallpaper was chipping off the walls. The walls were all marked up with pencil and pen marks, the bathroom towel bar was broken off and a sharp piece was left on the wall which anyone could have gotten caught on and hurt.

My family, along with another family, were traveling through Colorado Springs, in our RV's/Travel Trailers and called the Rodeway Inns in Colorado Springs to reserve a room for the night as we could not get into an RV park. The General Manager, Heather, assured us that we would be able to park in their lot, she stated they had Bus parking. When we pulled up to the street the Motel was on, it looked like the worst ghetto ever! Homeless bums were sleeping on the street corners. The parking lot for RV's, Busses and trailers was locked and Heather stated she had to unlock it.

I stayed at the ROADWAY INN AT VA BEACH in May. The hotel rooms had mild dew smell. The place was dirty and smelly. The cleaning ladies tried to spray the rooms but did no good. I complained to choice hotels but got no results. It took two weeks for them to get back to me. Very upset with the service.

My family and I checked in the Rodeway Inn at 5952 Lincoln Ave. In Chicago IL. Checked in on July 5th which was first night. Next morning my daughter was bitten by bed bugs. She first thought she may had an allergic reaction to something. The next night July 6th. Woke up next morning, she discovered she had been bitten again. We were in room 33. My cousin also woke up with bite marks, my other daughter, myself, my granddaughter, and my mother who actually flicked on off her clothes. Cousin went to complain, worker said, "Oh yea, we just treated for bed bugs 4 months prior." Went to complain, she said, "Sorry about that." ** the manager said that she would not charge us for any the stay and that our money would be refunded within 3 to 5 business days.

Checked into Rodeway Inns in Florence, KY. Big mistake. Dirty, with ripped carpet. Wake up bang at my door at 9:15 with a do-not-disturb sign on the door. Went to get up and got a charley horse in my leg, screaming in pain. Whoever was knocking ran off like a game of ding dong ditch. Complained to the rude woman from the front desk, then received hang up phone calls on the room phone every 15 min ensuring, I couldn't return to sleep. Didn't check out till exactly 11:00 so they didn't win and get in my room till the last minute. Never stay at a Rodeway Inns. They suck.

A few weeks I had checked into the Rodeway Inn, Indicated at 95 Wallace Road in Nashville TN. My check in was @10:41 pm on 06/14/17 purchasing (4) nights, I parked my truck at the closest available space to my assigned unit. Around 5 am I left for work in a company vehicle. Later that afternoon around 4 pm I returned to find my truck was missing, assuming it was stolen I called the police (non emergency number) and was asked to check with the hotel first which I did. The manager said they did NOT tow the truck but the desk clerk gave me a phone number to call. I called and was told they had my truck and it was towed by management. The next day I retrieved the vehicle at a price of 234.00 dollars.

We were booked into the Downtown Rodeway Inn for June 13-16. When we checked in and went up to our room it was disgusting. Dirty, very small, very old and worn and I would not kennel my dogs there. Went back to front desk after viewing the room and told them I refused to stay there because of terrible conditions. I ask for a refund and they refused. When I go home to Arizona I tried to contact Choice Hotels corporate. They also refused a full refund and refused to allow me to talk to anyone in their management chain. Since that no contact. I lost $294.70.

We had reservations to stay at the Rodeway Inn (Jamaica, NY) at the end of May and booked with them based on them being affiliated with Choice Hotels (which I thought had a good reputation). We were enjoying downtown NY when I got a call asking what time we planned to check in (check in was after 1). I told the girl between 6 and 7. We got there at 6:30 and was told that our rooms (two were booked) still had people in them that wanted late checkout but they would get them out and have our rooms ready in 5 minutes... I am NOT going to go into a room 5 minutes after people are leaving and NOT having a clean room (it takes more than 5 minutes to do that!).

The Rodeway has been a great experience. The maids are very nice and it seems like they have been there a long time. I like familiar faces. The management there is also very friendly and understanding. Excellent customer service from all staff.

On May 16th my husband and I stayed at the Rodeway Inn in Vicksburg, en route to a vacation in Florida. We had reservations and arrived 10:00 pm. We were put in room at street level. Tired we turned the lights off and went to sleep. My husband got up several times during the night. In the morning we opened the curtains only to find a copperhead curled in the middle of the room. Naturally this freaked us out and my husband somehow got out the front door to tell the manager. By this time, onlookers were curious as to what was going on. I was so panicked that I jumped on the bed as far away as I could get from the snake. Finally a maintenance man came and managed to get the snake into a bucket. Couldn't get out of the room fast enough.

We checked in Thursday late at night into Rodeway Inn Encinitas North, CA (we prepaid thru Hotels.com) and had to extend our stay another night. The next morning (again thru Hotels.com) because we became seriously sick with a stomach bug that night. My little child and myself stayed in bed the entire day. A few days later I saw a charge of $55 on my bank statement charged directly by Rodeway Inn, Encinitas North, CA.

Hershey PA. 1733 East Chocolate Ave. To start this place should be condemned. The room was dirty, the TV, Microwave, refrigerator, light above the sink, and the sink drain did not work. I requested to have these items fixed and nothing was done. I was traveling with my two daughter and (16 and 7), the place was unsafe and the drug use outside in the parking lot was plentiful. The activities that took place were from racing a remote control car around the parking lot of an employee (25 or older) to partying till 3:30 a.m.

Booked this room and was charge 1/12/17. It was for 4/8/17. Called from airport 3X to let them know my plane was late and would be in late, going on cruise the next day. Called from airport when landed and was informed they gave my room away. 8 ships in port, no rooms in town, 65 husband. 70. We stayed in airport as I thought I pay for a room I own it till the next day at 11. Corporate on phone could not help. Called me as I was getting on ship, told me they reversed charge and want to give me 50% off next visit I told her never again with the company. Got home, they charge my card again??? And the desk clerk should be fired. His name is Jeff! The first day of cruise. Was also too tired. Don't fly delta (Don't Leave The Airport 9 hr. Delay in JFK!!).

I was very displeased with my stay at this hotel. They have roaches, the room is very filthy, and it comes without a phone, the outside is full of drug addicts, it smells horrible, the floors are very sticky and my sheet were stained. Overall I regret my stay at this hotel and I do not recommend it to any and if you do stay, stay locked in your room because very dangerous outside but make sure you bring a can of Raid because the roaches are very big.

I stayed at Rodeway Inn Fife, Washington the week of March 16th 2017, beside the very low quality of the room with mold all over the shower and bathroom, the sink in the vanity area, the lamp shades are all torn up and look to be rotted and in the entire week stay room service only came by to offer exchange of towels, the complimentary breakfast was empty almost an hour before it was to end and the office staff refused to refill anything.

My husband and I spent the most dangerous night of our lives in the decrepit, prostitute/drug-ring Rodeway Inn Skytop, in Kingston, N.Y. The other guests in the hotel, including those in the room just beside ours, were sex workers, drugs dealers, angry pimps and many, many, many clients. Their activities, fighting and hours of vomiting kept us up throughout the entire night till the next morning, as we listened to person after person drive up, slam their car doors, then the motel room door behind them every 15 minutes. At 4:00 am one of them began banging furiously on our room door. When we didn't answer they continued to bang until my husband asked what they wanted, cigarettes was the reply.

I checked into Rodeway Inn on the evening of February 18th. Upon arrival in the lobby, I was met with friendly staff at the front desk who checked me in. At the same time another couple was voicing concern about their room and wanted a refund. They also had reserved their room from Expedia as I had. The staff explained that there was nothing they could do to refund their money as a result of their dissatisfaction with the room. Their complaint was that their room was dirty, had no heat and mold was somewhere in the room. They were not offered a refund.

I checked into your facility on Christmas Eve, went to the room, was not given wifi password, no phone in the room. So had to get dressed and go back out. Clerk was very nice. Carpet between the beds had numerous spots of food. The next morning blow dryer would not work, but no phone to report it. Person I called said “Oh, you should have gotten dressed and went out in cold weather to walk to the office with wet hair to report this.” Yea right!!! Carpet was dirty. The free breakfast no utensils to spread butter or jelly or even cut the English muffin. When I called Consumer Affairs to report it. I got that “Oh, the facility is being updated so no phones. You should have went to the office to report blow dryer would not work.” He addressed the issues to the Motel, but did not address them at all to me.

When we checked in, we could tell the place was dirty but there was nothing else I could do at that point. There was no hot water, the towels were like sandpaper and the heater had a musty smell making my son's asthma kick in. He had to keep going out into the cold just to be able to take a deep breath. It was the middle of the night. I couldn't do much. I tried to complain the next morning but the front desk attendant looked at me like I was crazy. I asked for a manager but apparently they aren't around on Sundays. I just want my money back. That is all I ask.

Checked in to a room late at night. Tired from driving...opened door to room (requested non-smoking)...found stacks of old beds and ruined chairs! And, stunk like smoke. Obviously a non-room used for storage?! Went back and clerk gave us new key to another room. Entered to room with apparent musky/moldy smell. TV didn't work and when looked behind dresser to ensure it was plugged in, saw disgusting dust balls, cigarette butts, half empty bottle of something (mold inside), & various trash. Left to get money back and leave. Was on my charge card and clerk said "Only the manager can make the refund on his computer, and he would take care of it the next day".

I made a reservation with Rodeway Inn Red Hills, St. George, Utah with the understanding via a Booking.com agent that the reservation was able to be canceled up to 24 hours of arrival. Now Booking.com is saying that's not true, and that the manager of Rodeway Inn, a certain Chenna, is the only one who can refund the money if she chooses to. But after multiple calls the hotel, speaking to someone only once, there is no resolution. And now I can't get through to them at all. I'm very disappointed at the customer service and am glad to not be staying there. But I do want my money back. Lies told by Booking.com should not be my responsibility.

My friend and I booked a 3 night stay here over the weekend and on the last evening we found bed bugs in the bed. My friend had red bumps on her arm and we thought they were an allergic reaction to something but it made sense when we found the bugs. We didn't want to stay on our last night when we found them and I just wanted my money back for the night we didn't stay. The front desk lady called her boss and they laughed and after she hung up she said there's nothing they can do. I'm pretty disappoint with my experience here. All I wanted was my money back for the night we didn't stay. Who would want to sleep in a bed with bed bugs?! We didn't have a choice really but to leave.

My daughter made reservations 4 month in advance through Choice and when her and her friend arrived at The Rodeway Inn the owner George ** was extremely rude and would not help these girls with their reservations. He said he could not find her name in the computer stating that she had reservations, only because they spelled her name wrong. She proceeded to give him her credit card she used for the reservation. He told her he did not have time for this and ignored her. He lacks good customer service... as well as his staff whom were extremely rude and everyone I spoke to was not honest, and avoided a resolution. I called several time, left my name and number for the owner to call me and then escalated this to Corporate CEO Steve Joyce phone number **. I also emailed him at: **. Never heard back from anyone other than some silly email from what they call: is escalation. What a joke!

My family and I (husband and three children) had the worst experience that we've had in a long time at this particular hotel called the Rodeway Inn by the beach. I am very unhappy and outraged about our experience and how customer service has treated us. We had dirty linen for the majority of our stay. We were not provided with an alarm clock or a coffee maker, and the refrigerator was leaking and did not work properly to keep food items cold. When I attempted to present these issues to the office manager named Sonja, he immediately told us to leave if we didn't like it! We were totally horrified and was unfortunately not able to pick up and go to another hotel, considering the fact that we were there on emergency basis.