Rent-A-Wreck Reviews

Avoid at all costs. Despite showing proof of insurance and a chat transcript from my insurer confirming my coverage transfers to rentals, I was forced to pay a $20/day “admin fee” for declining their insurance. After paperwork, my kids and I sat in the lobby for over an hour with no communication—only to have an employee point to a car outside as if I should’ve known it was mine. The lobby felt unsafe, with women loitering who appeared to be sex workers, making things extremely uncomfortable.

Rent a Wreck has an Outrageous daily liability insurance rate of $39.99 per day! It is a mandatory. Used Travelocity to book, they were useless too. I will never use either company again. Read fine print.

NEVER EVER to rent a car from Rent A Wreck company. This company is a SCAM. Unprofessional, No customer service, Hidden charges and overcharged me by adding different fees. I have an ongoing dispute for refueling charges. It has been unsettled for over a week now and despite sharing evidence they are unresponsive and settle the claim dispute.

I went to pick up my reserved mini van for 3 days at Orlando Airport location. When I booked it was $54 per day. When I was picking up they told you have to take toll package which was $45 a day. It was difficult pill to swallow but I was stuck so I said fine I will pay. I showed them insurance and declaration page then say said you have to pay $19 per day and after that they said because you don’t have $500k insurance so you have to pay $519 one time fee. Total came to be around $1000 for 3 day rental and one day rental was $54 a day. I yelled at them and asked me to lower down the voice.

If I could put 0 I would, I reserved thru Expedia-Travelocity when I got there they changed the rental fee from $19 to $31, I knew they will charge some fees..but changed all when I went to pick it up. The guy at the counter said it was cause I reserved thru online third party vendor and it was a voucher discount not a real agreement, that is incorrect I reserved and agreed to the fee that it was promoted for, and expedia even gave me additional fees due at tye desk. I have rented cars thru Expedia and others like Priceline it’s not a voucher it’s an online reservation like any other, even with the PR insurance at the most I was expecting total of $600 on average not almost 1k.

I reserved a car with this company through Travelocity. It very clearly stated that I rented the car with unlimited miles. This was my first time renting a car with this company. Upon returning from my trip, I was told I was "over the allowed miles." They charged me over $600 for a car rental that was supposed to cost $55. This is the most corrupt company I have ever dealt with. Please avoid at all costs. Travelocity refunded me the money based on the facts in the actual transaction but these people still got their money. The WORST. Please avoid!

I made a reservation through Expedia. And we you arrive at the counter they change all.. they do false advertisement...charge more for mileage and also they discrimination because I have Florida license and not international they want restrict mileage and charge more money..i don't understaint how this company is in Expedia platform....Bad experience

I had a confirmed reservation at Rent-A-Wreck Tampa and the experience was unacceptable from start to finish. The front desk employee was openly unprofessional — he stayed on his phone throughout our interaction, refused to assist me, and ignored a customer service representative who tried to intervene on my behalf. I was denied the rental, despite arriving on time and having paid in advance.

The owners in Kauai are very nice and definitely want to make sure you are happy. The cars are clean but have had a lot of wear and dings. If you want a flashy car this is not your place, but if you want a cheaper rental that will get you around this is your place.

Rented a car on the Hopper app - was directed to TPA (airport) in which the app assigned me to location quite some distance away in which was a SCAM. Wanted credit card asides from the one I reserved with to charge all these “extra” fees. The guy became irate when I said no and Hopper declined to give money back. The name of the rental place was “Rentawreck”. SCAM - STAY AWAY. Go to a reputable company.

Hidden fees took my $68 rental invoice at time of booking to $197 with extra charges including an administration fee for having my own automobile insurance instead of using theirs! The young lady going over the extra charges had a bit of an attitude when I asked her to explain them. Also I had questions before we picked up car and was unable to get a phone number or person directly with the rental pick up place so that was frustrating.

I was recommended to take a toll pass based on the conversation I had with the repräsentative at the counter. I took her suggestion and signed a paper. When I returned the car, it turned out it wasn't somehow linked with my contract. Now I'm unsure with what happens next with the tolls.

Absolutely terrible experience with Rent-A-Wreck in Carolina, PR. I rented a car, returned it on time, clean, and with a full tank – yet months later, I’m still waiting for my deposit to be refunded. I’ve called customer service multiple times, and each time I get a different excuse or I’m told “it’s being processed.” It’s clear they have no intention of giving me my money back. This is dishonest and feels like outright theft. I would strongly advise anyone to avoid this company. If they can’t manage basic refund practices, what else are they cutting corners on? Total lack of professionalism and accountability. Do yourself a favor and rent elsewhere to avoid frustration and headaches.

I rented a car from Expedia website, paid in full including the rental insurance. (Extra) When I went to pick up car they said they didn’t take that insurance so I had to pay extra for that. Thought I was paying $200 deposit, this company ended up charging my credit card over and over for months after the rental. No way to reach them via phone (it’s a google number- no one answers). I sent emails describing the added charges $591 one month, $440 another month, AFTER I PAID IN FULL already on Expedia. This is a scam operation. I took pictures before and after no damage to the car. Hard to resolve an over billing issue with ZERO way to contact this place. SCAM 101 here.

I rented from an off site Tampa (4220 West Cayuga St) location through American Express Travel. It was a good price, I read all of the information online before committing. First, the dilapidated shuttle van was 25 minutes late. You cannot reach the site by phone (I tried)! It took almost 20 minutes to get to the location. It was in a poorly lit, unsafe neighborhood. This company strong arms renters into purchasing their extra insurance. It doesn't matter that you have full coverage and can prove it. The employee kept asking for my documents. As it turns out, they want you to show them your policy declarations. WHO/WHAT other car rentals ask for this???

Hi, On March 31, 2025, I rented a car from Orlando, Florida. At that time I was informed that I needed to have insurance from one of six different insurance companies or else I was required to purchase insurance through your company. I showed the agent two websites. The first website was Rent-A-Wreck's website, which stated that a customer needed to bring proof of their own insurance. I was then told that the Orlando website is what I needed to refer to. I then showed the agent the specific Orlando, Florida Rent-A-Wreck website. This website stated the same thing. The Orlando website address link is https://www.rentawreck.com/airport-mco-orlando.html. As you will see, it requires the customer to provide proof of their insurance policy.

The worst car rental experience ever. After calling them and being told one price to get there and told a completely different price which was $200 more than to be told the vehicle I reserved was mistakenly rented out and they don’t have any vehicles available at the moment but I could wait because there was a vehicle that was supposedly being brought back but unsure when it would arrive. The girl has ZERO customer service attitude. She was rude and acted as if I was bothering her even though they were at fault. Never got an apology or explanation how my reserved vehicle was able to be rented to someone else. Mind you I had to Lyft there then after all this Lyft back home. It was a horrible, horrible experience. I don’t wish on anyone. How they manage to stay in business is beyond me

Hidden fees nearly doubled the rates. With what I was charged. I could have gone with a more reputable company like enterprise or Alamo... If I could leave a one star for customer service I would.. And if I could leave 0 stars because there was no airport shuttle when I dropped off my car at 6 AM to catch a flight at 9 AM.... Had to get a taxi. That is not what the site said. I honestly picked Rent-A-Wreck for Its affordability and easy shuttle service from the Airport to-and-fro. But that was not true when I returned my car Sunday morning at 6 AM.

Should have checked here before I rented! I was extremely upset that I was forced to purchase their liability insurance. I have never had another rental car company need to review the specific limits of my policy and then tell me that because I didn't have the maximum value (100k - 300k) of liability insurance, I had to purchase theirs. And when I said I would simply increase my own policy amount, I was told it would have had to have been increased 3 days before. I didn't think to check the website until after I got back, but when I did, I didn't see it listed on the website policy list. In fact the website said nothing about requiring liability, only collision. I ended up having to pay more for the insurance than I did for the rental.

I waited a few days to fill this out in order to remove the emotion from it. This was without a doubt the worst vehicle rental experience I have ever had. Here is a brief summary: It took 2 hours and 45 minutes from the time we arrived to when we left Rent-A-Wreck with our vehicle. Long line to check in, long process where they try to upsell you on all kinds of cost-adds, and another long line to actually get the vehicle. The Expedia rental quote was $310.32 "including all mandatory taxes and fees". The total invoice came to $512.57 not including toll charges, which I did request.

Very disappointing! I thought I was paying one price and when I pick up my car I am charged a mandatory additional $344.49 in fees. E-Pass activation fee of $149.90 and a minor damage waiver of $137.99 and misc. charges of $57.10. I will never rent from them again!

This company is a scam and Expedia is just as bad for even dealing with a such a company. Reserved a rental through Expedia, went through hell to find the shuttle called ABC, finally find the shuttle dispatch and driver communicate in Spanish the whole time, get there for them to tell us that Rent a Wreck rents the space out and we need a number to provide to get the car. We called the phone number for Rent a Wreck several times no answer so they just took our money.

Forced me buy their insurance. Bait and switch company with unethical representatives/owners. Do not rent from them. Low rental prices which is unrefundable then they force insurance even if you have your own despite it being optional.

Travel from February 18th to March 3rd 2025, I am Canadian. Hi It doesn't take long to get the car, rented a Nissan Versa and get a Corolla. However, at the counter I discover that I must take insurance at their counter. It was well explained on the Expedia website. What I didn't know was the price for insurance 35$ per day....which is prohibitive. I think that the insurance is a very good profit center for this company, more the the car location. As it was a road trip in Florida, it was ok for me for 15$ per day for the Sun Pass. The car wasn't really a wreck, 50K miles for a Toyota is not a lot. However, I think that the company should change this name for: Rent a Wreck from a wreck company....because of prohibitive prices. from 160.00 to 1053.00 is a too too too huge difference.

DO NOT RENT FROM @RentAWreck! I returned my rental on Feb 2, and they promised a refund in 15 business days. It’s now Feb 28—NO refund, NO response, just excuses! I’ve called, emailed, escalated—nothing! This company is SCAMMING people out of their money. GIVE ME MY REFUND! 🚨 #RentAWreck #ScamAlert #BadBusiness

I rented a car through Rent-A-Wreck this past August while visiting Iceland. I could tell that the brakes were a bit worn as soon as I got on the road heading out of Reykjavik, but didn’t think much of that at the time. Later in the trip, after I’d put on a few hundred miles, I noticed the brakes seemed to take longer to react and that there was a high-pitched noise when I applied pressure to the brake pedal. I took the car into a mechanic’s shop in Ólafsfjörður where the an initial diagnosis of worn brake rotors was given.

Scam Artists! The price listed will double when you arrive with tons of fees. They will force you to take their additional insurance- won't let you self insure to the tune of $45 extra a day. I was also charged random fees after the return as well. They will not explain, will not take phone calls or respond to emails. DO NOT USE THIS SHADY COMPANY!

First of all, if there was a zero Star, that would be exactly what Rent-A-Wreck would have gotten from me. I rented from NEXT Car Rental, however I was sent to a totally different place to get the car. A place call Seatac Rent-A-Wreck. This business should not be operating in any of the 50 States. It is a fraud and a scam. They impersonate as a Car Rental Company, but they aren't. If I had just known what I knew when I dropped their car off on the 24th of December, I would not have gone to pick up the Car. Mind you, I had already paid and rented the car online with NEXT Car Rental couple of weeks earlier. What I experienced when I dropped the car off was mind-boggling and straight-up criminal in nature. The Seatac Police department should go over them and shut them down. Rent-A-Wreck is a criminal enterprise.

We booked our car through Orbitz. Upon arriving at their office in Orlando (20 min or more from the airport), we discovered that they were not going to honor the price quoted by Orbitz. Went from $65ish to nearly $400. We refused to pay that and the customer service representative offered to "work" with us and dropped it by $20. Beware - by walking away that left us finding our own way to our hotel - Thank goodness for Uber!! The other strange thing was that they had another office right across the parking lot which we noticed while waiting for our Uber. Not sure what is going on there...

I normally don’t write negative reviews but if my experience saves one person it will make me happy. I wish I could give them negative stars! Booked online by accident! Make sure you don’t make the same mistake I did. You get what you pay for. That being said trying to contact the free shuttle service was an absolute nightmare. Literally called 5 times the number that was listed on the instructions to pick up the car. NO ONE ANSWERED. Called every extension listed on the automatic recording (which was super hard to even understand because the music they have playing over the recording is super loud). Guy sitting on the bench next to me same issue. He called 7 times. No answer… and then the call disconnects.

Rented a car through Expedia. Expedia invoice was quoted as a little over $50. Rent-A-Wreck had a number of hidden charges at the rental desk. Invoice was over $300. Excessive charges for SunPass and un-explained "Surcharges". Rent with a reputable car rental company.

From the start, the reservation was highly misleading. When I made the reservation online, the information never said that I had to show my legal status in Florida. All I needed was to have a Florida driver's license and a credit card (and I had both items). There was no notification that I had to show my permanent residency papers. Another deceptive information was the limited vs unlimited mileage. I rented a car with unlimited mileage, and I was permitted to do so once I went to pick it. I had to pay an additional charge per day. They were charging me for limited mileage, for the tolls, and additional insurance aside from the one I had made in the reservation.

Absolutely the worst experience in renting a car. We reserved an SUV, only to be told when we got there, that they didn't have one. The online reservation total bears no resemblance to the actual costs charged. Approximately 500.00 more dollars in undisclosed costs and fees. No mention of those until the time of pickup. 3 weeks later another charge of 40.00 to clean the car. It was spotless when it was returned. I even shook out the floor mats. Every single cost of them doing business was passed on to the customer in the form of some fee. Definitely a prime example of a "bait and switch" operation.

The entire experience was horrible. I waited at Tampa Airport for almost an hour for the shuttle to pick me up to take me to the rental place. Then I get there and I have to wait another 45 minutes to get my vehicle. The vehicle was beat up with dirty & stained seats in the inside. I have my own Sunpass for tolls but was told I could not use it because they have built in Sunpasses in the car, so you are forced to pay the $14.99 per day for the toll pass. The 813.200.8057 number need a answering message. The music it too loud & you cannot hear the lady when directed to press the prompts. I will not recommend nor will I use this company ever again.

I booked through Expedia. When I called directly, the man at Rent a Wreck informed me that I would have to pay for the car with a credit card number sent via e-mail. With e-mail not being secure, I asked for a different method to pay. He said he was going to cancel the reservation. He cancelled it. Expedia still charged me over $130 dollars. I had to book another vehicle. Expedia contacted Rent-A-Wreck who said they would not refund. Insane.

Lie about their prices and over charge say 12.99 for e pass. Lied and she charging me 15.99 a day. DO NOT USE THESE PEOPLE. The lady was rude. Charging fees that we have no idea. Please for your own good don’t go here.

I rented the car in October for a week from Monday to Saturday in Tampa for about $100. When I arrived, I saw the sign on the counter that you are required to have $500k liability insurance which I was hoping to decline. In 25 years of renting cars I've never had to purchase additional insurance. My Geico insurance was always good enough. The lady proceeded to look through my insurance card with a fine comb and even asked me to download the app so she can further investigate the insurance details. Then she stated that I can either cancel the reservation or purchase their insurance at $30 a day (almost $1k a month). The car was now $250 for the week. I had to be at work in an hour so I purchased it although they were forcing me to do it. I would never rent from these fraudsters again in a million years.

Dover NJ Ms Roselyne she is the best for customer service,,, She is very helpful friendly, make sure the rental is clean and no issue with the maintenance,,, They charge me little more other companies, they charge me for the mileage while rental available free miles another companies. But I still like this place.

I would not suggest renting a car from here I was looking for the cheapest rate and thought rent a wreck was responsible. Turns out that they had me sign without explaining the additional charges that could occur for passing tolls, cleaning fees and driving out of state. I rented thinking it was going to be around $400 as discussed and with their ridiculous charges I ended up paying $1800.. Customer service did not help even though I explained that I was going out of town with the vehicle. DO NOT RENT FROM here..

Just pay more and get better service. I normally rent from Enterprise but I’ve been on a budget so I thought I’d give this place a shot. Worst experience in my nearly 20 year experience renting cars. First they get you in with a low price and then tack on outrageous fees and “taxes,” coupled with their overpriced insurance. Next, they rent you trash, salvaged cars. I had the car for 2 days, it’s start jerking, it squeaked really bad when I made turns, and the check engine light came on. I had only driven about 200 miles.

I never got such a bad experience with a car rental, I made my reservation thru Expedia with are lock rate, when I got to Puerto Rico to pick up the car my rate triple. I just canceled and went to another company and rented for a lot less with no hidden fees. MY BEST ADVICE TO EVERYONE IS "STAY AWAY FROM THIS COMPANY."

Writing this review to help others, I know there’s many reviews saying the same thing but if you’re thinking of renting from the TAMPA Location please don’t. SAVE your money and book with an actual real company name like the rentals in the airport. It ruined my entire trip. THEY CHARGE EXTRA FEES. THEY PUT 2K HOLD when actual companies from the airport only charge a hold of $200 because after returning the car early (only had it for 1 day) due to issues with the car so not only do they give you a hassle, charge extra fees and put a ridiculous high hold on your card they aren’t reliable, can’t answer questions and just crooks. Save yourself the stress and aggravation. I ended up going with a rental from the airport. DON'T MAKE THE SAME MISTAKE I DID.

There are so many hidden fees that the car I rented, ended up being 10 times the price quoted. Total crooks. I had to leave, they did not cancel the reservation but preferred to pay them 250 than 2500 for the Rental. This business should be closed, it's just a SCAM.

I paid $104 for rental in USA, then was forced to add $832 for "insurance" in Mexico (even though my credit card covered insurance). NOWHERE does the online process say "You will pay additional fees in Mexico." DECEPTIVE ADVERTISING. BTW, their Cancun "office" is really Priceless car rental, which gets horrible reviews.

Rented a car from the Northern Parkway location in Baltimore City and the agents at the front desk look very dirty like they rolled out of the bed and came to work. Very unfriendly and unprofessional. Three weeks into having my rental I was greeted by police at my front door talking about car was up for repo. Grant it I never received a call but got a text and called just to be on hold for 30 minutes. Long story short don’t rent from these people. They scam you out your money and won’t give you your deposit back because of their lack of communication and professionalism. Just go to enterprise. Their staff is very welcoming and very professional.

They use predatory tactics to extract money from renters after rentals have been returned. I rented a car from here in May of 2022, and returned it without any visible damage. I received a claim from them asking for $1459.79 in damages, $385 in "loss of use", and an $150 administration fee. $1993.79 in total. They refused to send me a picture of the supposed damages.

Driver that picked up from the airport, Chris, was very rude. He didn’t help me with my luggage when he picked me up. When we arrived to the rental location, the office is at a Motel. He again popped the trunk and walked away. That’s when I said “Thanks for the help with my bags”. He merely turned around and smiled then continued walking to the office. The woman at the front desk, Donna, wasn’t any better. She took a call while helping the person in front of me and was speaking another language. It took 30 minutes to get picked up and another hour at the office. There was nothing listed on Expedia about a deposit as I paid through their website. Also, they require your insurance declaration page and will not accept your insurance card. No manager on site. I absolutely expect a phone call from management. Even though I waited an hour and a half they would not adjust my time.

I rented a car online from the US in preparation to drive in Lofoten Islands Norway. Picked up the only automatic at Evenes Airport contactless (self service). The car was filthy with empty Red Bull cans in backseat. Seats were filled with dirt marks. Worst of all the car steering wheel wiggled on its own the whole time. I complained and they said it's a Driver Assist system and to turn it off. This Hyundai is clearly not safe to rent out. They agreed to pick up the car at my 1st stop. Refunded one-third of rental fee for using it 1 day of 5 day rental. It is clearly a rip off. DO NOT rent from Rent-a-Wreck in EVE airport in Norway!

On April 6 I reserved a car through Expedia from Rent-A-Wreck of Philadelphia Intl Airport. On the day of my trip, April 9, during my layover, I noticed an email in my SPAM folder from alternativeracnj@gmail.com (a random gmail account, NOT a Rent A Wreck or any corporate email account) claiming to be Rent-A-Wreck PHL and asking for credit card information and a photo of my driver’s license. This email did not list the reservation number, had grammatical errors and odd formatting, and looked just like a typical phishing scam.

Rented a car from Rent-A-Wreck in Seattle near the airport. During my travels, I scraped the sidewalk with one of the tires. It scratched the tire and wheel, that's all. They charged my insurance $1,410.97 for a new wheel and tire. The tire and wheel were old, and I researched replacements and it cost $250. I appealed to them to just keep my 250.00 deposit and call it even, but they refused. What a rip off! $1228.40 is what my insurance paid for a tire and wheel. I will NEVER EVER rent from this scam company again. BEWARE!!!

I ignored the bad reviews, focused on the good because I desperately needed a car rental. To begin with- the prepaid price isn’t actually the price they want you to pay. They will tell you this only upon arrival, they wanted an extra $30 per day- when I questioned this…. Let’s just say they were highly unprofessional. Then ALL OF A SUDDEN they no longer have a vehicle to rent to me. They had me call the corporate office at which point I spoke to a girl who was telling me I canceled and wouldn’t be getting a refund for up to 21 days.

Rent-a-Wreck (Seattle) tried to coerce me into buying their collision insurance. When I said "no" and told them my personal insurance extends to rental cars, the customer service guy said I couldn't take the car unless he could review my insurance policy. I didn't have that information for him so he said "call your insurance company and have them email it to me". I rent cars all the time and have NEVER had a company do this. I said "forget it, there's no reason on earth why you need a copy of my insurance policy". Even though I paid the deposit and showed my insurance ID card, they wouldn't let me take the car, so I left and had to cancel the reservation. They kept my deposit. Judging from some of these reviews, it looks like this company files sham damage reports against customers on a regular basis, and possibly fraudulent claims against their personal insurance, so I'm glad I didn't continue with my reservation.

Absolutely awful, dirty car, bad service, false charges. It's not worth wasting your time because they wait til hours after drop off to report "damages", more specifically a crack in the windshield and they have no documentation to show me, because it's fabricated and I live out of state so I can't just go back in there as they request you do. Go to Avis, Budget, National, Dollar, Thrifty, Alamo, Enterprise just not R-A-W. They will do whatever they can to try to get more money out of you, they checked the car at drop off and there was no issue, so how does it magically happen and they have nothing to back them up.

The folks were easy to deal with. From start to finish, directions were easy to follow. Picking up the car was easy, UNTIL.. got in the vehicle to leave. It was filthy!! Dog hair and drool all over the rear seat. Passenger side had muddy paw prints and wet nose marks on the windshield from the previous renter. And on the outside, the hood and roof were badly scratched. Unless they get better at cleaning, we WILL NOT be using this service again!! And if allowed, I have pictures! Just nasty!

Be aware of this company and stay away at all costs. I wish I would have seriously listened to the reviewers below and paid a little extra money for a rental car at a reputable rental company. Now I understand why their cars are so cheap and literally "wrecks." This business and the individuals working here are unethical and unprofessional. When I picked up the first car, it was scratched, dented, and had a dirty interior. The oil light came on the same day I rented it and I had to take time out of work the next day to get a new one! The new car was even worse! Again, dirty, scratched, dented, and in poor condition. Dawn does an extensive walk around and takes multiple photos and videos on her phone.

First off if it's too good to be true then it probably is. This scam of a company does nothing it list on its website for the Newark (EWR) location. Want some proof? Call their # that's listed for this location (908-288-7663) & you'll get, "Sorry the # you are trying to reach is no longer in service." But wait, there's more! Its location at Newark Int'l (3 Brewster Rd Unit 3) is a construction site/dirt mound. Don't use this company. Don't bother calling, reserving on-line, putting it into your GPS, you'll save a lot of time but more importantly you'll save your $$$. I would love for them to reach out to me but since the # is no longer in service I highly doubt they would. ***DO NOT USE THESE SCAMMERS***

I feel that it's extremely unfair that RENT-A-WRECK in Erie, Pennsylvania charged me a $13 fee on top of the minimal $4.50 charge (from the State) for going through an E-Z PASS toll booth which was a newly implemented CASHLESS TOLL booth on the PA turnpike. According to PAturnpike.com, "Motorists will not longer pay with cash on roadway and tolls will be billed through the mail." Therefore, there was no way for me to pay with cash at the tollbooth (because no attendants are there). The only way to be billed is by PA Turnpike TOLL BY PLATE which was billed to Rent-A-Wreck for the amount of $4.50.

I used Rent-A-Wreck Seattle in April 2019. It was a weekend trip to one of Puget Sound islands and my total mileage was about 100 miles for a 3 day trip. It was easy drive via I 5 and once I arrived my destination, I did not drive the car at all. So I was shocked when I got an email from Rent-A-Wreck on Monday morning, the car I drove has a damage and I am responsible for the cost of the repair. They even pointed out I do not have to worry, because my insurance would pay for it. I replied back to the email and asked for a detailed description of the damage and pictures.

Rented a car from this location- it was a 2 day rental and per the rules I get 150 per day- I drove the car 337 miles during the trip- I picked up around 1pm and returned at 5:30 next day which would make it a 2 day rental- upon return they charged me 187 miles extra @.29 per mile- instead of giving me the 150 per day they never game me mileage credit for the second day- I was not happy about the terms and the employee was basically “that’s how the system is set up.” I felt robbed of my money and will never rent from this fraud of a place again- they could care less how they treat their customers!! Bad business.

I called a month ahead of time to rent a car from this location and let them know I did not yet have a flight time because I was flying standby and they assured me that they were flexible with the pickup time and it wouldn't be a problem. I was able to get on a flight and arrived in the early afternoon and called for a ride to the rental agency and they informed me that they had marked me as a no show and voided my reservation and were now sold out of all cars.

I booked a full-size car on April 16, 2018 for my vacation with my Family at Seattle between June 20 and June 27, 2018 and paid the full amount at the time of reservation. I was promised Hyundai Sonata or an equivalent full-size car. When I went to pick up the rental car at their facility, I was offered Toyota Yaris IA which is not full-size. Since I had planned my vacation with my family many months in advance, I agreed to pick up this car as I did not want to make my family wait at the airport indefinitely and travel to the other rental car companies’ facilities for the car we wanted. There was no time to negotiate with Rent-A-Wreck staff for not honoring the reservation. I inspected the car like any customer who is in dire need of a car or a vacation traveler would do. There were few scrapes, dents on the front, side and rear that I noticed and reported to them. This was the first shock and the unpleasant experience I had with Rent-A-Wreck.

In May, I went in Island for 10 days with my boyfriend and we had a terrible experience with Rent-A-Wreck! They first gave us a car that was still dirty from the last customers (who also apparently filled the car with diesel). So it was indeed a wreck... Not knowing what to expect from car rental services in Island we accepted it grudgingly. As a start, we had to fill the tank with our own money because it was half empty. We spoke about it with the rental guy and he wrote an agreement on the rental contract so it seemed fine. However, at the gas station, we realised that some lights didn't work. So we called Rent-A-Wreck and asked for another car, a reliable one!

I rented a car in Baltimore, MD on Northern Parkway. I rented a car for an entire 28 days. The first week, it took four tries to get a car with the least amount of stains on the inside seats. I was told that they only vacuum their cars. They don't wash windows, clean stains on seats, wash interior or exterior of the cars. I had to return it because a tire pressure light issue. They swapped the second car with a car with wire sticking out of the driver side front tire.

I reserved a car in Seattle. Chris, the "customer service agent" was the rudest jerk I have ever dealt with in my life as a consumer! The car they gave me had a huge crack in the windshield, it smelled badly, and was filthy inside and out. Even though I had a reservation I had to wait 2 hours before anyone brought back a car for me to drive. As I was driving to my hotel the car died twice, so I brought it back the next day, ruining all of my business plans for that day.

I rented a car from them that was dented completely around the outside of the car. The inside of the car smelled horrible & the cloth seats were stained, floor needed to be vacuumed. A hour after driving the car it started to have mechanical issues. I called the Glen Burnie, MD office where I picked the car up from. The man that I spoke with started yelling at me about the issue. Which was that the car was overheating, a red light came on & the thermostat kept jumping to hot & back down to cool. Me & this man was on the phone arguing & I threatened to call the BBB.

This has been absolutely the worst experience with a business of any kind that I have had. I reserved my car and followed all instructions. Unfortunately my flight was cancelled due to severe weather that was approaching that evening. When I called to cancel my rental I was told that I was going to be charged the full amount anyway! What? They said they would as a “courtesy” let me use it as a credit for a future rental. Problem is, this trip was for a specific purpose and I have no plans to go to Newark. These are deceptive practices. No one should be expected to pay for something that was not provided. All I can say is...Believe all of the negative reviews and stay far, far away from this place. I will be fighting this for sure!!

Simple advice.. DO NOT RENT CAR WITH THEM. NEVER EVER. They are playing with ones plans. I rented a car with them and they gave me way, way OLD car and its door was not functioning and I was not able to open door/get into the car itself and it was 11 PM night time. And no one was there to answer my questions. When I call them, they did not receive and finally I had to take Uber and they ruined my whole week plans. I called them 10 times and left VM over Saturday, Sunday, but they did not call me on Monday. I only had to call them that "I did not use your service as car was garbage and door was not functioning," and they were not at all feeling bad about this. They said "but we were able to open the door," then I said "I have a video of the car condition" then they said "we don't care. We were able to open the door."

I received a phone call from James from the Newark Airport location who was informing me that I needed to sign some forms that were emailed to me regarding liability insurance. I explained that I was driving, but that I had some questions, and asked if he could explain what the insurance would provide? He told me that the forms are "self-explanatory" insisting that he is very busy but told me I was not interested in reading them. I reminded him that it was his job to explain his forms to me because I am unsure what the liability coverage is for. He said that it was "my job to drive one of his cars". Then he corrected himself and said, actually it was a "privilege" to be driving one of his cars. I told him it was a privilege to have a license to drive, but unsure why he was telling me that it was my job or my privilege to drive his Rent-A-Wreck car? His customer service skills were horrendous and he was extremely argumentative!

The "company" is a total scam. The car was delayed for over six hours without notice, charged cancellation fee even though the fault was theirs! Very rude and ignorant people. The office location of the business does not exist. Stay away from these scammers!

I also would give a zero star rating if possible. We made a reservation for a car in Seattle for the Christmas holiday season. We had to cancel because of complications, so I called Rent-A-Wreck in Seattle where the rude employee told me that they had charged my CC $25 cancellation fee. I told him I had just made the reservation first of all, and secondly, no other car rental company charges for a cancellation if done 24 hours before pick up. And thirdly, there was no reason to be rude, as we have dealt with many other car rental companies in the past (and present) and have always been treated with professionalism. He told me to "go **" myself, and hung up the phone!!! This mistreatment seems to be the norm, rather than the exception for Rent-a-Wreck. I will make it my mission to spread this information to every travel site I can. Their behavior is unacceptable in any situation. Beware!!!

I found this on their website: "We may affectionately refer to our cars as wrecks, but our fleet of clean, well maintained and safety inspected vehicles..." It's a complete lie!! I booked a minivan on 30th Aug. The car was a mess. One of the chairs inside was broken. It was pretty dirty on the inside as well. I had to buy a cleaning agent to clean up the car before I could let my family sit in there. The staff was not helpful at all in changing the car or getting it cleaned. The car was vibrating crazy once I reached the freeway. I will definitely really not recommend it.

MECHANICALLY UNSAFE, which was not apparent until either freeway speeds were reached or it was raining (significant pull to the left, brakes were sketchy when wet, wipers were so BAD I had to find a place to pull off and have them replaced); ILLEGAL TO DRIVE (the windshield was cracked which they assured me was not illegal, but when I checked with a former WA cop was assured I could be stopped and issued a ticket for the offense); The driver's side had a BROKEN WINDOW that got stuck in the down position and once I was able to raise it again I could not use it (making drive through situations interesting); and it was a SMOKE FILLED mess.

My husband made a reservation for my son and sister and their dates changed and tried to cancel the reservation. And Jose the manager said that I could not and that my husband had signed the paperwork - contract. What a rude person.

Actually, consider this a ZERO star review. I flew across country for a very important job interview. Since it was a quick stay (1 day), and last minute, I booked with RAW: they were the only ones that had the availability I needed. The two year old Nissan I was given looked great, but the A/C didn't work. They offered to fix it, but as I was on a strict time frame I couldn't wait, so opted to drive the no A/C vehicle. All was great until after I checked into my hotel, then went to grab a quick lunch. The car refused to start. After about 10 minutes of trying, it finally came to life. I had RAW on the phone and was told there "isn't anything wrong with the car" and "the lady that just brought it back didn't complain," and "just drive it." So... I stop for lunch and guess what, the car doesn't start again. Another call to RAW: I told them to bring me a new car as I needed something reliable to get me to the interview.

Rent-a-Wreck's website states: "We keep our fleet of cars, trucks, and vans clean and well-maintained; they are far from wrecks! Our vehicles are more like the cars you drive everyday." My car, however, was in fact an absolute wreck. To list just a few of its deficiencies: trunk was broken and would not open; interior reeked of mildew and the sun visors overhead light, and vent covers had been ripped out; turn signal did not work; tires were noticeably under-inflated and car could not be safely driven over 55 mph (one tire eventually went entirely flat); headlights were so clouded that driving at night was unsafe.

We hired two cars from here last autumn. One had a collapsed suspension and bald tires and the other had brake disks so worn that the disk was being ground down. After returning home we got a bill for 10,000 NOK for damage to the underfloor of the car with collapsed suspension. Avoid at all costs.

On a trip to New York with the family, we decided to rent a 6-passenger van from Rent-A-Wreck in Newark NJ. When a shuttle bus brought us to a parking lot to pick up the vehicle, I was shown the vehicle I was expected to drive off the lot with my family in tow. This is where everything went south very quickly. The vehicle was rundown. Trim missing from the bumper (front and rear), nasty sagging seats that were uncomfortable just to look at and generally looking like it was driven for some time in a third-world country before being retired to Rent-A-Wreck in Newark, NJ. There was NO WAY I was going to pay $694.48 for what was literally a wreck and put my family through that.

In the spring of 2015 I reserved a minivan from Rent-A-Wreck. Soon after making the reservation I was contacted by a customer service rep. telling me that if I didn't want to get one of their old cars I would have to pay an additional $200. I declined. A little while later the rep called me back and said she would have to cancel the reservation because I was not willing to pay the extra $200. She said this was a policy dictated by the head office. I told her I expected to get the best car available at the price quoted in the reservation. I checked the Rent-A-Wreck website at that time and could not find any mention of different pricing for different aged vehicles and the same vehicle for the same time was still available for the same price.

WHAT A MISTAKE. I do not even know where to start. I made reservations to rent a minivan from the Rent-A-Wreck car rental company. I called and confirmed my car rental 3 (three) days in advance. I also called and asked questions, and the night before, I called again just to double check. When I came to pick up the car (on time at 2 p.m.) I was informed that they did not have the car. I was there left without a car, planned and scheduled to leave to South Carolina in one hour. Not one person seemed to care. This was on Friday, July 31 of 2015. The staff is so unprofessional and unfortunately very ignorant. No word of sympathy, or "We apologize." All they wanted for me to do is to leave.

I had a appointment and a car on reservation and we were going to the BWI location. We were looking for the Rent-A-Wreck location and it wasn't until we were in with the rest of the rental car location that the lady on the phone with us (Melissa) said "Oh that's right. At BWI it's called Car One." We went over to Car One and we told the lady what we just went through and she said "Oh I'm sorry you went through all that." She has us give her our bank card and insurance papers. She does all the paperwork, checks our insurance and 20 minutes later says "Oh we now have no car for you." I am calling BBB and putting my experience with this place on Facebook, and letting all my employees and their families and mine know how this company is unless something is done about this situation.

I reserved a minivan July 21st, 2015 for August 12th, 2015 - August 17th, 2015. August 11th I received a voicemail stating that they didn't have the van available. The claim was that people were not bringing in the vans so they gave me a number to another rental agency that wanted double the money I would have paid for the van I had reserved. I could not find another van on such short notice within my price range. I ended up driving two cars for family vacation. A total inconvenience not dependable at all. I will NEVER do business with this company again.

I showed up to pick up the vehicle I had reserved and was greeted with "well you're a no show you had to be here an hour ago" followed by "I don't understand why you were able to reserve something we don't even have". What kind of service is this?!?! Then another rude individual came in and started going off on me about their 1 hour grace period that nobody mentioned on the phone nor was it anywhere in writing in my confirmation email. WORST COMPANY EVER!!!

This was the worst experience I've ever had with renting a car. Customer Service was very unprofessional, rude and nasty. They weren't helpful or accommodating with the issue we were having with the car. I asked for a full car in size. I was given a Mazda 6 which was totally unacceptable for any kind of driving. The signal light was crushed. It had a different color front fender on the driver side. It looked like it was in an accident missing hubcaps, dents and scrapes, scratched all up and the inside was filthy, dirty, and nasty and reeked of marijuana. This car should not be on the road at all!!!

I needed to get a car due to an emergency. I booked online and got an confirmation. My car was reserved for 5pm. I get there early at about 4:30 pm. When I got to the rental place, there was a note on the door saying... "Sorry we missed you!" I waited, knocked, called to no avail. It was hot, I had no air and my car would not start. My husband was out of town and I need to pick up my daughter from the train station. This is why I needed to get a rent a car in the first place.

I had already bought an alternator and was quoted 2 hours of labor. Instead he replaces my battery and tells me that my alternator was fine...and hit me with a bill that was 235$. Not fair, I could have changed my battery for way cheaper. But I could not change the alternator because it was on the bottom and back of my engine...and now here we are 1 week later and my alternator is acting up again.

I needed to rent a car for Christmas Day at Newark Airport and upon only finding very expensive car rentals was planning on canceling our reservation for a cabin in the Hudson Valley as the car was going to cost as much as the cabin. That is until we came across Rent-A-Wreck searching for car rentals on Kayak. We booked a car for 200 dollars which was advertised on Kayak and significantly cheaper than the other rental companies.

I rented from Rent A Wreck to pick up a car at Newark Airport. I was told I would receive confirmation that day of renting online, however it didn't come until I had just boarded the plane for Newark. I had called them repeatedly the night before as well as that morning but they just said it was coming. I couldn't get it up on my phone, so I called them and they told me to not worry the car would be waiting. I ordered a sub-compact car, as it's easier to park both in New Jersey Tri State area. I arrive Newark, and after waiting about 20 minutes and 3 phone calls, was picked up and brought to the lot that had the car waiting. I was shocked to see it was a yellow sports car, with lights completely fogged over.

I called and attempted to rent a car from them but after not even getting halfway through the rental contract, I decided to cancel after I was told about all the fees if I rented with them. Fees which I couldn't find anywhere on their website when I was searching for a car. I told them to just cancel everything and I didn't even complete the contract.

I rented a vehicle from this company in August of 2013 for a personal vacation. During the vacation, the vehicle suddenly would not start. I called the office to report the stalled engine and they said I was too far from their office to send anyone to help me even though I was well within the 100mile radius from the office as defined by the contract. This resulted in my need to get jump starts twice from the roadside, flagging down passenger vehicles to help. I was forced to cut my vacation short as I no longer trusted the car and on my way to drop off the car early, it completely stopped working while driving on the freeway. I was stranded in the 2nd lane of the California 101 interstate freeway with oncoming traffic nearly rear-ending me. I was terrified. Nobody at the office picked up the phone and I was forced to find a towing service of my own.

This company is claiming a bumper was damaged on a car that we rented. The company said I overlook the damage to the bumper when we had to circle all marks on the car prior to renting the car. The car bumper had a tied-down on the body of the car. The car had a lot of chip paint marks. We did not hit or got hit when we had this car. It is a shame. God will win this battle.

Worst car ever. I understood I was renting a "wreck" but this was barely drivable. The transmission slipped. The sideview mirror was not the correct size (it literally looked like a purse mirror that had been glued on) and it did not stay in place rendering it useless. The rearview mirror actually fell off at a point. There were pieces of the car dragging underneath, causing a horrid noise and probably sparks. The trunk nor the glove box opened (luckily, I didn't need registration or insurance). The radio was missing buttons and only got in two stations.

I wanted a car with air conditioning. I received a car with AC, but the AC was not working at all. I had to cancel my medical appointment in Philadelphia for this morning. The temperatures were to be oppressive in Philadelphia with high temperatures and high humidity. I also, received a car with many dents. The car was a mint green Taurus with 165,000 miles on it and it had orange paint all over the front fender. Most importantly, I don't feel like it was safe to drive because the brakes were not too good. It felt like I had to push the brake down to the floor to work. The interior was the worst! There’s a cigarette butt in the back seat. The car was so dusty like it had not been used in a year. Simply put, the interior was filthy inside. I talked to Joe in Scotch Plains, New Jersey and he said I should return the car when they open and I will get a full refund.

On 06/22/10, I called Rent-A-Wreck. A representative, Jessica, informed me I could rent a Ford Focus at $169 for the week & needed $100.00 for deposit; the remaining balance will be charged once I returned the car. I went to Rent-A-Wreck, another rep., John, stated the Ford Focus isn't working & gave me a Dodge Neon. After getting home, I realized the car was lacking an inspection sticker & had an email attached in the left hand corner windshield explaining the car failed inspection. I called John & said what if I would've been pulled over for a simple spot check that would've been embarrassing. He said, "Don't worry, if you're pulled over, the ticket would've come to us." He gave me a Ford Taurus that I kept until I checked my bank account & noticed $100 was not charged, $373.05 was charged. I was under the assumption that $100 was the only amount to be held.

I rented a car on 1/29/10 for my daughter who was in from California. My account was debited $200 5 minutes after we left. The rental was $29.95 per day. We rented the car for 4 days. My daughter was stuck 3 times in the course of 4 days. Once the car was shut off,the key would not turn to start the car. It was locked. After an hour of jiggling the key, it finally started. My daughter stopped for gas and shut the car off. When she tried to restart it, the battery was dead. There was no cable to open the hood. Again she was stranded for hours until she obtained help from the attendant at the gas station who managed to get the hood open and boost the battery. We returned the car after closing on 2/2/10. The next day, 2/3/10, my account was debited for an additional $126.00.

Worst experience of my life. It's all in the name Rent-A-Wreck. The cars had over 160,000 miles on them; oil light and engine check lights on. Their hours of operations are ridiculous. No one picks up the phone when you call. If they do answer, they will be sure to tell you that they are the manager. The car they gave me had a broken seat. When I exchanged the car, no one was there. I called and no one answered. Mind you, this is 1:45 pm. I called them and had to wait for 45 minutes for them to come back to their place of work.