Rent-A-Wreck Reviews

WARNING – Stay Away From This Rent-A-Wreck/APM Location in Orlando, Florida! My experience with this location was one of the worst I’ve ever had renting a vehicle. Everything seemed fine until after I returned the car. I was later charged hundreds of dollars for alleged damages and other fees that I strongly dispute and do not believe were justified. What made the situation even more frustrating was the lack of transparency. I never felt I was provided with clear evidence that supported the charges, and despite my efforts to resolve the matter, I was left feeling ignored and treated unfairly. Even after disputing the charges with my credit card company, I was still stuck with the bill.

If I could give zero stars I would... We rented a Nissan SUV through this location using Expedia at the end of May. They are not at the airport and a shuttle took 40 minutes to pick us up. Not the end of the world but certainly not what you would hope for...but wait...it gets worse! I received a text while we were in the air from Philadelphia to Tampa stating they would need a declaration page from our insurance policy unless we purchased their "optional" insurance, clearly a hard-sell tactic but we waited for our agent to send it over once we were at the check in counter location. The amount we were quoted and paid through Expedia went up by $111 so again, bait and switch tactics so the total for the week was $220 and not the $109 quoted and paid for with Expedia.

Went in with a prebooked rental - lady was in a hurry to get me set up in my car. She wrote the rental agreement with my insurance.. which was fine. Except that the insurance info she copied was the insurance agent's affiliation (AAA) and not my actual insurance policy. So when I went back to rewrite the agreement, within 30 minutes, and she said she was too busy - I asked when additional staff would be on site to help - and she stated, "Later in the day." She was aware my policy was not corrected-complete on the agreement. So I came back before close to rewrite the rental agreement and she took the keys from me, stating the rental was finished, even though I had the car reserved for 2 weeks.

If I could give this place zero stars, I would. DO NOT RENT FROM THIS COMPANY! I booked through Expedia and didn’t check the reviews beforehand — huge mistake. The negative reviews are absolutely accurate. I reserved a Toyota RAV4 or similar SUV, but when I arrived, the employee started adding a bunch of hidden fees. They charged extra just for using my own insurance, and then tried to charge another fee because I supposedly didn’t have the required $300,000 liability coverage. I rent cars frequently and have never dealt with anything like this before.

Don’t deal with them, lose time and money. So much fees at the counter, my security deposit was paid not in full, and there is no way to communicate with this company after!

This company is horrible. You go have take a shuttle from the airport to them then they don’t even have a live agent. You go in a little room and talk to somebody on the computer. After they try to upsell you on the tools they tell you it’s going to be $1000 deposit then after you agree, they wanna charge you another $350 on top of what you paid in full pre booking.

I rented a vehicle from Rent-A-Wreck and paid in full at the time of service, including charges for unlimited tolls and insurance. There were no outstanding balances or additional fees disclosed to me when I returned the vehicle. Before returning the car, I filled the gas tank completely. At drop-off, an employee inspected the vehicle in my presence and confirmed that everything was in good condition. I was not informed of any damage, fuel issues, or additional charges at that time.

Beware they have hidden fee. Unless you have amazing car insurance they will charge you a lot at the door.

The car rental company was listed as Priceless. Was actually “Rent a Wreck” who wanted the declaration page of my insurance policy in order to not charge me for their insurance. They use bait and switch tactics. I called an Uber.

Rented a SUV in March 2026. Car was in good condition. Surprise expenses:

Do not rent from them!! Total scam. You’re charged one price online and when you go to pick the car up, it’s three times the amount and then when you return it three days later, they will charge you that amount plus more again and will not refund. A car that said it would be $100 online ended up costing me 500. But they did it when I went to pick it up so I was basically stuck. They said they would work it out with me and gave me a deal, but then charged me the remainder once I returned home.

Scam!! DON'T RENT FROM THEM! Hundreds of $'s in hidden fees. Charged $250 for windshield and tire coverage. Plus! $20 per day WITH MY OWN INSURANCE. Save yourself the anger. Stay away.

Horrible. They will give you one price online and once you get to the location they will triple the price. Locations are way off from the airport. You are better off going to a better known rental place.

I rented a vehicle through expedia. The company was called Rent a Wreck. This company was 15 mins away from the airport. I was given price of 31.50 3x days and a deposit of 94.50. Upon reaching to the company I was told the price change to $110.00 a day and my 94.50 will not be returned. Lastly I was forced into purchasing a $110 insurance. Couldn't use my own insurance. In addition, they wouldn't take American Express. I was forced into using debit which I had to leave a $200 deposit. My total for 3 days was $ 481.14... This car rental place is a ripoff.. I don't recommend no one use this company.

Absolutely terrible experience! This company is clearly using the bait and switch method. I booked a rental car with them on Expedia. When I arrived to pick up, they tried adding almost $800 in extra fees to my rental. Thankfully I didn’t sign anything before realizing this. I had an Uber pick me up and take me to Enterprise where the fees are straightforward.

Used Rent-A-Wreck in the Orlando FL area and after I returned the vehicle the way I received it, my credit card was charged an additional $750.00 for damages I did not do. In addition I provided my own personal insurance for damages. I did not damage the car, when I dropped the car off an assessment was done on the car and no damages were mentioned. Yet a week later they charged my card for damages instead of filing a claim with the insurance company I provided.

I was like these other reviews, I was drawn in by the $80 rental for 4 days. That $80 turned into:

Only get 1 star because there is not option for ZERO stars. Their business is centered around trying to scam customers into buying insurance from them or they won’t rent a car. They take your reservation without any mention that you will have to buy their “insurance”. Once you get there they ask for a the declaration page from your car insurance policy. No customer has that in them, and they know that. Even those customers that do are told their coverage is not enough, no matter how much coverage they have. This business is a fraudulent car rental company. They lie to get your to reserve a car at a good price, then they won’t let you have the car unless you buy their “insurance”. Criminal. They should not be allowed to remain in business. Their purpose is to scam the customer.

I rented an SUV 2 1/2 weeks before flying into Reno for a Lake Tahoe ski trip with my family. I was scheduled to arrive late Saturday night, and as the rental outlet was closed on Sunday, they agreed to leave the key somewhere so I could pick the car up when they weren't there. I was asked to provide a scan of my driver's license and credit card so they could process the rental. I gave them the credit card number to take a deposit. Two weeks later - 4 days before my flight to Reno, I called back and spoke to a guy who reluctantly identified himself as Jerry.

This is totally a scam rental car company. I just learned a lesson from this company that they are totally dishonest and lied to customers. I have a lot of evidence to proof. And shame on Expedia that recommended me for this company.

Horrible, rented a car in Florida, a bunch of hidden fees, I rented the car online initially for $290 when I went there to Florida, they told me the bill would be $990 stating because of the holiday, the rate was more, then they wanted me to purchase insurance. Alarm with easy pass glass protection. In a bunch, additional fees, which came to fifteen hundred dollars 4days, absolutely ridiculous. Never again would I ever rent from them? And I suggest no one else does either.

SCAM. CRIMINAL and SHOULD BE SHUT DOWN. They ruined a great vacation by not returning our deposit and then charging us for a dent and a scratch on the rental that was already there. We also found a dirty plate under their seat and fork yet they charged us a 80 dollar cleaning fee. They also won't accept any insurance to make you pay for theirs.

Absolute scam! They charged my card almost 2 weeks later for the entire deposit and then an addition rental fee. I added the toll activation and they still charged me $50 violation per toll. They charge to use your own insurance, do a bait and switch of the vehicle I had rented. They hold onto credit card information so they can fraudulently charge you later.

Used Kayak site, not their fault. Rent a Wreck advertised as car in terminal was not after arriving in airport. Reservation was 90 for week, got to place 7 miles off airport. Guy behind counter said 300 charging me for using my own insurance out of Tampa, Florida, instead of theirs and some other fees. I said no, yelled, he smiled and laugh that set me off. I said I would hit him if family wasn't here. I called police, calm down, took Uber back to airport, rented from other car company, had no problems using my own insurance with the aggravation and time spent, they cost me 215. What a joke. RUN FAST AWAY. Fyi Kayak and Expedia gave me back my money.

Unauthorized Charge of $260 after 11 days of returning rental. Held $500. Held but was charged unauthorized charges of $260. This company charges $20 per day for those using their own insurance. What a major scam. Booked for $38 to cover the entire week. Walked out paying $ total of $201. What a major rip off. This group of folks are scammers and they are away from the airport. Do not book from this group! I was finalized with the total sale of 166.59 and weeks later charged an additional $260 as an unauthorized charges. I had tolls included with my rental, no speeding tickets, no parking tickets and reported damages to the already damaged car before I drove off the lot. There’s nothing they could have charged me for.

No stars!!! My husband got a ride there to be told our rental thru Expedia is refused from us having a Florida drivers license and did not even have a van available! Now they won't answer the phone from Expedia to get our money back! Scam! DO NOT USE!

I rented a vehicle on 12 October 2025. There were a lot of hidden charges that were not disclosed until I went to pickup the rental. I returned the vehicle in the same condition as when we picked it up. There was one issue where the liftgate was not closing properly, but it would close. Doing some research on the vehicle, a Nissan Pathfinder, I discovered that this is a known issue with the Pathfinder and the fix is a simple reset of the control module or perform a recalibrate.

I felt scammed by this company. I made the reservation through Expedia, and upon arrival the first thing they told me was that they did not accept the insurance I had already paid for, forcing me to purchase their insurance, which cost more than the vehicle rental itself. When I tried to cancel the reservation after seeing all these charges, I was told I would lose the USD 500 deposit I had already paid, so I was forced to accept them. Additional charges then appeared with no clear explanation. In the end, I paid almost three times the original quoted price. They ruined my vacation and seriously affected my finances. I will never rent from them again and do not recommend them to anyone.

Customer service was terrible from the beginning. There were so many hidden fees amounting to several hundred dollars for a basic rental advertised at $8/day. The person working behind the desk had to redo the contract 4 times for several different reasons including he wrote the wrong license plate. We finally got out of the rental place and drove to our condo to unpack, we went to take the car for dinner that evening and multiple engine lights were on and the power steering was out. We called the agency multiple times and no one answered. We tried the vehicle again to go get groceries and lights were still on and still no steering. We finally left a voicemail at 9 pm when they closed at 10.

DO NOT RENT from this place! They are a complete rip-off/SCAM! Once you arrive to pick up your vehicle, they will upcharge you for additional, unnecessary fees. They will upcharge you for tolls, additional insurance (even when you have your own full coverage insurance), and whatever else they feel they can get away with. I don't see how they sleep at night. They don't rent to locals because they feel they can get away with scamming people from out of town or those from other countries. You will be better off renting from the airport. They are not to be trusted. You will definitely be charged additional outrageous fees.

Sanford, FL. I booked through Expedia and upon arrival was also charged additional fees for insurance and tolls. I was upset but went ahead and paid. The agent also informed us that since we were leaving the state I would need to place a $1,000 deposit that would remain as a hold until the vehicle was returned and the hold would be released. The day of return was a total nightmare. The agent changed their story and said that the $1,000 would be retained and that I would be charged mileage for leaving the state. I asked to see the video in which clearly shows that I even showed my route to the agent so that he could tell me if I needed to prepay for tolls which is proof that I fully disclosed I would be using the car out of state and yet he was dishonest. This company is scamming people. It needs to be investigated. I filed a complaint with the BBB. Expedia should not allow this company to use their platform.

If I could give zero stars, I would. Avoid this location at all costs. My experience at the Tampa Rent-A-Wreck was one of the most unprofessional encounters I’ve ever had with any business. The employee working at the time remained glued to his phone during our entire interaction, ignored me, refused to help, and even ignored the Rent-A-Wreck phone representative who was trying to intervene on my behalf. I reported this incident to management and the BBB, and I provided photographic evidence showing the employee on his phone while I was attempting to be served. I even uploaded a blurred version of the photo out of privacy considerations.

Worst experience ever‼️ Thanksgiving week Sixt and Avis were sold out. Rent-A-Wreck was my last resort. I purchased my own insurance thru Expedia and they still made me spend double on their personal insurance. I picked the car from a airport parking lot. The car was dirty, especially the outside. I returned the car clean and more gas than it had when I picked the car up. They charged me for a cleaning fee saying a freshly washed car smelled like smoke and I don’t smoke. Customer service is horrible. Vvery unprofessional. I will neverrr rent from them again. I will drive my own car.

BEWARE!!! They are a total scam!!! Not in the business to serve a customer by renting you a vehicle for a fee, but to scam you in every way possible - the purchased insurance from Expedia is invalid (gotta call expedia for a refund) and you have to pay them over $35/day for theirs; 50 miles per day limit hidden in the fine print and 39 cents per mile over that; video camera pointing inwards invading privacy without consent, no one at pick up to report pre existing damages to, hidden fine print authorizing them to keep on charging your card in the future. Worst part - they send you all of this the day of the pick up, and you need 48 hours minimum to cancel. I have NEVER EVER had such a horrible experience before. Seriously considering doing an investigation to find other victims and file a class action lawsuit.

Please DON'T. This was the worst experience of our life! We booked with Expedia and honestly we didn't see the company's name until the check out. From the beginning it was crazy! The "courtesy shuttle" never came and another driver from another company helped us. The place is HORRIBLE, super crowded, weird smell with the worst staff that you could imagine. Per our reservation the only thing that we needed to pay was the taxes, but we got a bunch of additional non negotiable fees (if you check your AAA insurance includes all that but they don't take it) and the CAR it was the worst part! It was horrible, the seat kept moving while you are driving and I told the company and they were "we sorry" we returned the car before and it was like "no refunds, we don't care we sorry/no sorry". Staff from another companies told us that it was a secure refund and they didn't understand why we didn't get it. In conclusion DON'T!!!