Rent-A-Wreck Reviews

Absolutely terrible experience! This company is clearly using the bait and switch method. I booked a rental car with them on Expedia. When I arrived to pick up, they tried adding almost $800 in extra fees to my rental. Thankfully I didn’t sign anything before realizing this. I had an Uber pick me up and take me to Enterprise where the fees are straightforward.

Used Rent-A-Wreck in the Orlando FL area and after I returned the vehicle the way I received it, my credit card was charged an additional $750.00 for damages I did not do. In addition I provided my own personal insurance for damages. I did not damage the car, when I dropped the car off an assessment was done on the car and no damages were mentioned. Yet a week later they charged my card for damages instead of filing a claim with the insurance company I provided.

I was like these other reviews, I was drawn in by the $80 rental for 4 days. That $80 turned into:

Only get 1 star because there is not option for ZERO stars. Their business is centered around trying to scam customers into buying insurance from them or they won’t rent a car. They take your reservation without any mention that you will have to buy their “insurance”. Once you get there they ask for a the declaration page from your car insurance policy. No customer has that in them, and they know that. Even those customers that do are told their coverage is not enough, no matter how much coverage they have. This business is a fraudulent car rental company. They lie to get your to reserve a car at a good price, then they won’t let you have the car unless you buy their “insurance”. Criminal. They should not be allowed to remain in business. Their purpose is to scam the customer.

I rented an SUV 2 1/2 weeks before flying into Reno for a Lake Tahoe ski trip with my family. I was scheduled to arrive late Saturday night, and as the rental outlet was closed on Sunday, they agreed to leave the key somewhere so I could pick the car up when they weren't there. I was asked to provide a scan of my driver's license and credit card so they could process the rental. I gave them the credit card number to take a deposit. Two weeks later - 4 days before my flight to Reno, I called back and spoke to a guy who reluctantly identified himself as Jerry.

This is totally a scam rental car company. I just learned a lesson from this company that they are totally dishonest and lied to customers. I have a lot of evidence to proof. And shame on Expedia that recommended me for this company.

Horrible, rented a car in Florida, a bunch of hidden fees, I rented the car online initially for $290 when I went there to Florida, they told me the bill would be $990 stating because of the holiday, the rate was more, then they wanted me to purchase insurance. Alarm with easy pass glass protection. In a bunch, additional fees, which came to fifteen hundred dollars 4days, absolutely ridiculous. Never again would I ever rent from them? And I suggest no one else does either.

SCAM. CRIMINAL and SHOULD BE SHUT DOWN. They ruined a great vacation by not returning our deposit and then charging us for a dent and a scratch on the rental that was already there. We also found a dirty plate under their seat and fork yet they charged us a 80 dollar cleaning fee. They also won't accept any insurance to make you pay for theirs.

Absolute scam! They charged my card almost 2 weeks later for the entire deposit and then an addition rental fee. I added the toll activation and they still charged me $50 violation per toll. They charge to use your own insurance, do a bait and switch of the vehicle I had rented. They hold onto credit card information so they can fraudulently charge you later.

Used Kayak site, not their fault. Rent a Wreck advertised as car in terminal was not after arriving in airport. Reservation was 90 for week, got to place 7 miles off airport. Guy behind counter said 300 charging me for using my own insurance out of Tampa, Florida, instead of theirs and some other fees. I said no, yelled, he smiled and laugh that set me off. I said I would hit him if family wasn't here. I called police, calm down, took Uber back to airport, rented from other car company, had no problems using my own insurance with the aggravation and time spent, they cost me 215. What a joke. RUN FAST AWAY. Fyi Kayak and Expedia gave me back my money.

Unauthorized Charge of $260 after 11 days of returning rental. Held $500. Held but was charged unauthorized charges of $260. This company charges $20 per day for those using their own insurance. What a major scam. Booked for $38 to cover the entire week. Walked out paying $ total of $201. What a major rip off. This group of folks are scammers and they are away from the airport. Do not book from this group! I was finalized with the total sale of 166.59 and weeks later charged an additional $260 as an unauthorized charges. I had tolls included with my rental, no speeding tickets, no parking tickets and reported damages to the already damaged car before I drove off the lot. There’s nothing they could have charged me for.

No stars!!! My husband got a ride there to be told our rental thru Expedia is refused from us having a Florida drivers license and did not even have a van available! Now they won't answer the phone from Expedia to get our money back! Scam! DO NOT USE!

I rented a vehicle on 12 October 2025. There were a lot of hidden charges that were not disclosed until I went to pickup the rental. I returned the vehicle in the same condition as when we picked it up. There was one issue where the liftgate was not closing properly, but it would close. Doing some research on the vehicle, a Nissan Pathfinder, I discovered that this is a known issue with the Pathfinder and the fix is a simple reset of the control module or perform a recalibrate.

I felt scammed by this company. I made the reservation through Expedia, and upon arrival the first thing they told me was that they did not accept the insurance I had already paid for, forcing me to purchase their insurance, which cost more than the vehicle rental itself. When I tried to cancel the reservation after seeing all these charges, I was told I would lose the USD 500 deposit I had already paid, so I was forced to accept them. Additional charges then appeared with no clear explanation. In the end, I paid almost three times the original quoted price. They ruined my vacation and seriously affected my finances. I will never rent from them again and do not recommend them to anyone.

Customer service was terrible from the beginning. There were so many hidden fees amounting to several hundred dollars for a basic rental advertised at $8/day. The person working behind the desk had to redo the contract 4 times for several different reasons including he wrote the wrong license plate. We finally got out of the rental place and drove to our condo to unpack, we went to take the car for dinner that evening and multiple engine lights were on and the power steering was out. We called the agency multiple times and no one answered. We tried the vehicle again to go get groceries and lights were still on and still no steering. We finally left a voicemail at 9 pm when they closed at 10.

DO NOT RENT from this place! They are a complete rip-off/SCAM! Once you arrive to pick up your vehicle, they will upcharge you for additional, unnecessary fees. They will upcharge you for tolls, additional insurance (even when you have your own full coverage insurance), and whatever else they feel they can get away with. I don't see how they sleep at night. They don't rent to locals because they feel they can get away with scamming people from out of town or those from other countries. You will be better off renting from the airport. They are not to be trusted. You will definitely be charged additional outrageous fees.

Sanford, FL. I booked through Expedia and upon arrival was also charged additional fees for insurance and tolls. I was upset but went ahead and paid. The agent also informed us that since we were leaving the state I would need to place a $1,000 deposit that would remain as a hold until the vehicle was returned and the hold would be released. The day of return was a total nightmare. The agent changed their story and said that the $1,000 would be retained and that I would be charged mileage for leaving the state. I asked to see the video in which clearly shows that I even showed my route to the agent so that he could tell me if I needed to prepay for tolls which is proof that I fully disclosed I would be using the car out of state and yet he was dishonest. This company is scamming people. It needs to be investigated. I filed a complaint with the BBB. Expedia should not allow this company to use their platform.

If I could give zero stars, I would. Avoid this location at all costs. My experience at the Tampa Rent-A-Wreck was one of the most unprofessional encounters I’ve ever had with any business. The employee working at the time remained glued to his phone during our entire interaction, ignored me, refused to help, and even ignored the Rent-A-Wreck phone representative who was trying to intervene on my behalf. I reported this incident to management and the BBB, and I provided photographic evidence showing the employee on his phone while I was attempting to be served. I even uploaded a blurred version of the photo out of privacy considerations.

Worst experience ever‼️ Thanksgiving week Sixt and Avis were sold out. Rent-A-Wreck was my last resort. I purchased my own insurance thru Expedia and they still made me spend double on their personal insurance. I picked the car from a airport parking lot. The car was dirty, especially the outside. I returned the car clean and more gas than it had when I picked the car up. They charged me for a cleaning fee saying a freshly washed car smelled like smoke and I don’t smoke. Customer service is horrible. Vvery unprofessional. I will neverrr rent from them again. I will drive my own car.

BEWARE!!! They are a total scam!!! Not in the business to serve a customer by renting you a vehicle for a fee, but to scam you in every way possible - the purchased insurance from Expedia is invalid (gotta call expedia for a refund) and you have to pay them over $35/day for theirs; 50 miles per day limit hidden in the fine print and 39 cents per mile over that; video camera pointing inwards invading privacy without consent, no one at pick up to report pre existing damages to, hidden fine print authorizing them to keep on charging your card in the future. Worst part - they send you all of this the day of the pick up, and you need 48 hours minimum to cancel. I have NEVER EVER had such a horrible experience before. Seriously considering doing an investigation to find other victims and file a class action lawsuit.

Please DON'T. This was the worst experience of our life! We booked with Expedia and honestly we didn't see the company's name until the check out. From the beginning it was crazy! The "courtesy shuttle" never came and another driver from another company helped us. The place is HORRIBLE, super crowded, weird smell with the worst staff that you could imagine. Per our reservation the only thing that we needed to pay was the taxes, but we got a bunch of additional non negotiable fees (if you check your AAA insurance includes all that but they don't take it) and the CAR it was the worst part! It was horrible, the seat kept moving while you are driving and I told the company and they were "we sorry" we returned the car before and it was like "no refunds, we don't care we sorry/no sorry". Staff from another companies told us that it was a secure refund and they didn't understand why we didn't get it. In conclusion DON'T!!!

Deceptive business practices by advertising low rates and then tacking on fees when you use your own insurance 1999 a day or else you have to have $500,000 in coverage or they charge you. Terrible for the agents because you can tell they don’t agree with these practices. Did not rent the car but would like to warn other consumers. I found this rental on Expedia. It was supposed to be $100 for eight days as advertised but when I got there, it was closer to 480 and I walked away.

Just like a previous post, I too was asked for a $2000 security deposit. I pretty much said f off and went back to the airport to Enterprise and got a 3 day rental for $150. DO NOT GO to this thief! I'm assuming they need funds to cover other bills and I would then have to fight to get a refund for the next 6 months. Thankfully I booked thru Expedia and was issued a refund immediately. I did not even get a reply from the corporate Rent-A-Wreck office complaining so they must be ok with it.

I would give a 0 if it was an option. DO NOT RENT FROM THIS COMPANY! THEY WILL SCAM YOUR INSURANCE FOR DAMAGES!! This company will send off an outrageous amount for damages. If you look at the cars, they are all dinged up. They pocket the money and don't fix the cars. Hence the name, Rent-A-Wreck.

Stay far far away and never rent a car from them! The whole company is a scam from the top to the bottom, they get you in the door with a cheap offer only to hit you with every fee under the sun! They even have fees to use your own insurance, turn on the E-Zpass, to use the e-zpass, I wouldn't be suprised if they had a fee for reading this review

These people lied and stole money from me claiming that I didn't pay any tolls when I paid, didn't clean the car, scratched the hood when all of this was false and scammed me for the amount of $269.31 on 8/26/25. Never go to these thieves.

Atrocious. Incompetent, lengthy from baggage pick up to drive off was 90+ minutes--claim on their site is 5-10 minutes but actually minimum Mapquest time is 10 minutes. It t. Clerk was intrusive, insulting, and incompetent. Car is fine, but clerk and I were both upset that it took a long time to document the scrapes, scratches, and dings--She told me, "No, I'm not going to write that down" and that I just need to go. Even worse, she argues that their 9AM (!!!) office open time allows plenty of time for me to get to the airport for my 9:05AM boarding time, even suggesting that I drop off my [disabled] son early to check in my luggage so that I can go directly to security. Of course, the airports don't even work that way! Intrusive--asked me to what locations I would be driving (they have a 300-mi radius), but I feel asking me specific locales is an invasion of privacy.

I reserved a car with them in Newark NJ via Expedia. The pickup location printed on my reservation is 1142 Broad St Newark NJ 07114, near Newark Penn Station, where I got off the train. I took a Lyft ride to this location and it turned out to be a residential address; nothing is like a business office nor a RentAWreck booth. I called them up and was told that they had tried to contact me to tell me to go to a different location (I silent my phone on the train and napped during the 4 hour-ride trip.) They then told me to pay my rental car fees so that they would direct me to the new location. I checked my email and clicked on the link to view the invoice. The charge amount was different from what Expedia charged. They sent me another link, then another link, so on. They were all different from I booked with Expedia.

This specific Rent-A-Wreck is fraudulent. Do not rent!! Refunded my security deposit and then billed for for almost $1000 three weeks later with no email or phone call. Car was returned completely immaculate. Tried calling office and they claim you have to dispute via email. Did that 90 days ago. No response. Filed a claim with corporate and still dealing with this BS. These people are con artists in Orlando and will steal your money. Save yourself the giant headache that I'm dealing with and rent ANYWHERE else.

Horrible experience; worst car rental ever! I have done many car rentals before and never experienced a horror show like this. The company representative in Orlando kept us at the counter for over an hour, upselling some services. In order to get the car, we need to pay almost $3000 in addition to the money we already paid for the rent!! There was absolutely no information about these extra charges during online booking. The company tried to get an extra insurance, 29/ a day for the tolls (even though we were not going to the area with the tolls), etc..