Radisson Hotels

Radisson Hotels

 3.3/5 (258 reviews)

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Overall Rating3.3 out of 5
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Radisson Hotels Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: May 21, 2023

We stayed at the Radisson in Salt Lake airport location. Our stay was horrible from the first day my husband checked in. Unfortunately we traveled separately or I would have immediately checked out upon arrival. Someone had spilled something in the lobby and it took the staff a complete 24 hours to clean it up. Secondly by the time I was able to go to my room it was unacceptable. The sheets weren't clean, our bath towels were satisfactory. They had stains on them. It was past midnight. I had to sleep in my clothes until morning, I called front desk. Told them exactly what was wrong, they assured me that housekeeping would take care of it.

We left at 9:30 am and was gone until around 7 pm. Walked into our home. Housekeeping hadn't touched the room. Went to front desk. The clerk advised that housekeeping had gone for the day but I could change my sheets myself. I politely advised her that wouldn't happen and asked to be moved. We are moved to another and the TV didn't work. Had to be switched to another room. It was ok. Due to us having a appointment we just dealt with it. We will never stay at a Radisson again.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: April 27, 2023

My complaint is about how the Radisson Blu Hotel in Marrakesh, Morocco handled my experience with theft from my hotel room. I had a Kindle e-reader that I was unable to connect to the hotel's Internet. I therefore never took it out of my room. When I was packing to leave the hotel, I noticed that it was missing. I unpacked, repacked, and my husband and I checked everywhere. The Kindle was gone. I reported it to the manager, and he told me of all the safeguards they have to prevent thefts, including screening employees when they leave. I realized that the method was not foolproof, as an employee could easily give a stolen item to a friend who is not an employee, and would not be screened upon leaving the hotel. The manager voluntarily promised to fully investigate the incident and to send me the resulting report. He never sent any report, even after I tried contacting him several times.

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 24, 2023

    Front desk Clerk Phillip was amazing, understanding, helpful and quick to respond after sister booking company messed up our reservation. Room was nice and clean and food was amazing. Would highly recommend! Awesome city view!

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    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 16, 2022

    Our first stay at a Radisson was our last.

    - Upon entering our room, all of the lights kept flickering until turned off.
    - The corner desk was missing a leg so nothing could be placed on the table except a lamp to balance it out
    - The toilet paper roll in the bathroom was MISSING so housekeeping just placed a roll on the counter
    - Bathtub floor was stained dark from the wax of previous guests feet
    - The "Radisson Reunion" brand coffee provided in the room tasted like water with a hint of cheap coffee
    - The blinds near the bed had multiple white (and sticky) stains all over it, most likely bodily fluids
    - Bed was totally uncomfortable and both of us had neck/back soreness after sleeping on the bed (the floor is more comfortable)

    - Parking was very limited and spaces were so tight, we saw small dents on either side of our car as well as a few other guests' cars

    This is unacceptable for the $130+ we paid for the night. Radisson never apologized and they stated management checked our room and found nothing wrong!

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    Rated with 1 star
    Verified Reviewer
    Original review: June 20, 2022

    Corporate promised a free night due to my HORRIBLE experience in one of their hotels ONLY to now break that promise Even though I have proof in an email that they were going to enroll me in the rewards program for free with 20,000 points and now they won’t give it to me.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 30, 2022

    Radisson Hotel, Grand Island - Niagara, NY - Nice lobby and hotel was clean, but website pictures are deceptive. Front desk phones do not work, ever. Tried calling to edit arrangements prior to arrival - no answer. No gym, no restaurant, no food, no room service, no WIFI. Balcony window filthy. Termite infestation on balcony and glass door. Grounds unkept. Hotel needs overhaul - outdated. Has potential, but needs work. I will never return. Very disappointed.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 11, 2022

    Truly a great experience and getaway. Smiles and good people. The pool is enjoyable. Room is spacious and clean. Within distance to Applebee's and more. Not far from Raymond James Stadium. Love being here.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 1, 2022

    Recently stayed at a Radisson hotel that was absolutely filthy, with stains on carpeting, blood on towels and sheets, broken faucet/drain, orange tap water, green slime in pool, bedbugs, dead insects in windowsills, and inedible breakfast foods. When I brought the condition of my room to the attention of staff there, they did not act surprised that my room was dirty (or that someone else's clothes were in my bed, which had no blankets, by the way) and said they couldn't help. I ended up leaving the next day and was overcharged for my stay--something the hotel repeatedly refuses to refund.

    I reached out to corporate about the conditions of this property, and while they acted concerned, did nothing to help me. I have asked them repeatedly to do an inspection of the hotel since it is not only a public health hazard, but it is located in a high crime neighborhood with no security, and cars get broken into in the parking lot on the regular (someone was actually arrested during my stay for trying to break in the hotel, which wouldn't be too hard because the keycards do not work and most of the deadbolts in the rooms are warped).

    The hotel staff also uses bait-and-switch techniques when selling rooms--telling customers they have until 5pm on the day of to cancel or edit reservations, but when customers do actually try to edit them, they are told they do not honor this policy anymore and instead need a 72 cancellation window (even though the printed confirmation document they send to you states none of this). The hotel also claims to have COVID-19 protocol, but the rooms were not clean and none of the staff wore masks or socially distanced. In fact, when I got to my room, I wiped down surfaces in the bathroom and on the furniture with bleach wipes because things looked grimy, and the wipes did have dirt and dust on them, which indicates to me they did not actually clean anything in the room. My room also smelled like cigarette smoke despite a no-smoking policy.

    I'm absolutely baffled that Radisson is not interested in keeping up their brand or doing any kind of reputation management by letting this hotel (located in Kalamazoo, MI) continue to operate. If you look at the reviews of this hotel, they've been bad for years, and while Radisson claims to be working with management to improve things, it's clear they aren't taking it seriously. I do not recommend any Radisson hotel property after this experience, because if you have issues (such as the hotel charging you for nights you did not stay) they will not step in and back you up, leaving you to pay an exorbitant amount for hotel rooms you did not use and were filled with bedbugs, dirt, and dried blood.

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 15, 2022

    Run! Don’t stay in this dingy, dusty, filthy hotel. Staff extremely rude and incompetent including the “manager” Patrick. Used condom found in room, hair in bed and on sheets/pillow. Mold and mildew in shower on shower bench. Shower broken, had to locate my own maintenance man, asked for different room and was refused. Asked for full refund. Was refused. Patrick was rude, and had no control over workers and their incompetence. Was charged even though I used all points and worker who Checked me in couldn’t even tell me why. Spent more time on the phone with corporate that actually recouping. Filthy hotel! And noisy!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 30, 2021

    I was on my business trip to Oklahoma City on 08/17/2021 and since I am a Radisson Platinum member, Booked a room at Radisson airport. Planned to Get out of the plane, go to the room, and get ready for the following day's meeting. But unfortunately, everything went wrong until I left this the dump. Platinum members usually receive an upgrade, snack pack, bottled water, and breakfast in the morning. Anyhow, at the start, I checked in around 8 Pm with the snobbiest woman I ever met. It took her half an hour to check a room and then told me to grab A buttled water from a refrigerator for FREE. Well, I passed and head to the room to get some rest. She gave me a small room with a musty smell.

    I walked in, turned the light and the TV on, and set the air. Then I decided to take a shower before ordering a uber eat. I Walked into the shower. There was one small towel, face Towel, and a washrag. ONE BODY LOTION and ONE used CONDITIONER. It was a mess. It seems like nobody has cleaned the room since the last guest. I called the front desk a little after nine and asked for Towel, Soap, and Shampoo. The same person at the front desk said. She will send someone with the towels. I sat there and watched tv and ordered the food, then called her back at 10:30 asked where the towels were. She said it is on its way. But nobody came. I called her at 11:30, and she was asleep. I asked where is the towel, she got angry and said; they have other things to do besides delivering the towels. It gets there when it gets there. I waited, but nobody ever showed up, and I fall asleep.

    The next morning I Woke up WITH Bug Bite all over my back and shoulders. At 7:30 am. I did not take a shower. I washed my face, brushed my hair, called Uber, reserve a ride for 8:30, and wanted to get some Coffee and Breakfast before leaving for my meeting. However, there was nothing to eat. It looked like the employees had their breakfast (it looked like Eddy Murphy going to America movie Barbershop scene). I asked if they are going to bring some food, the answer was. "YOU CAN SCRAPE THE BOTTOM IF YOU WANT TO. IT STILL SOME THERE." WOW.

    I walked to the counter and Wanted to speak with someone about the last night and dirty room. The young lady knew who I was talking About, and she said; has been cut before sleeping on the job. She took my phone number, my Platinum member number, and said the manager would be contacting me. They charged me 10,000 points and $70.00 cash for a $69 room, and nobody ever contacted me yet. Radisson hotels are getting worse by the day. I won't be surprised if they shut down or change hands. They have no management. I stayed in many Radissons and do not have anything good to say. I still have about 400,000 points, going to use them at Country Inn and Suites and never going back to Radisson.

    2 people found this review helpful
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    Radisson Hotels author review by ConsumerAffairs Research Team

    Radisson first opened in 1909 in Minneapolis, and the Carlson Rezidor Hotel Group acquired it in 1962. The Carlson Group owns more than 1,300 hotels, nearly 200 of which are Radisson Hotels. Amenities vary by location and may include pools, fitness centers and onsite restaurants, so travelers should check the hotel’s website before booking.

    • Parking: Radisson’s Park & Stay package allows guests to leave their cars in the hotel’s parking lot for up to 15 days, saving them money on airport parking. Guests can also pay for additional days of parking.

    • Service: The Yes I Can program promotes a company culture that encourages employees to assist guests with their travel needs. Radisson strives to build relationships with customers through its employees’ hospitality.

    • Club Carlson: Radisson’s free rewards program, Club Carlson, can be used at any Carlson Rezidor property. Guests can earn points for staying at a Carlson Rezidor hotel and when they make purchases at one of the group’s partners: Vinesse Wine Clubs, FTD Flowers and ScoreBig Tickets.

    • Credit Card: Members of Club Carlson earn extra points when they pay with a Club Carlson Visa card. They also earn points for every dollar they spend using the credit card, regardless of the merchant. New cardholders can receive as many as 85,000 bonus points when they’re approved.

    • Discounts: Radisson Hotels offer a variety of deals and discounts that vary from location to location and change throughout the year. The most current promotions can always be found on the Radisson website.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Radisson Hotels Company Information

    Company Name:
    Radisson Hotels