Radisson Hotels

We left at 9:30 am and was gone until around 7 pm. Walked into our home. Housekeeping hadn't touched the room. Went to front desk. The clerk advised that housekeeping had gone for the day but I could change my sheets myself. I politely advised her that wouldn't happen and asked to be moved. We are moved to another and the TV didn't work. Had to be switched to another room. It was ok. Due to us having a appointment we just dealt with it. We will never stay at a Radisson again.

- Parking was very limited and spaces were so tight, we saw small dents on either side of our car as well as a few other guests' cars

This is unacceptable for the $130+ we paid for the night. Radisson never apologized and they stated management checked our room and found nothing wrong!

I reached out to corporate about the conditions of this property, and while they acted concerned, did nothing to help me. I have asked them repeatedly to do an inspection of the hotel since it is not only a public health hazard, but it is located in a high crime neighborhood with no security, and cars get broken into in the parking lot on the regular (someone was actually arrested during my stay for trying to break in the hotel, which wouldn't be too hard because the keycards do not work and most of the deadbolts in the rooms are warped).

The hotel staff also uses bait-and-switch techniques when selling rooms--telling customers they have until 5pm on the day of to cancel or edit reservations, but when customers do actually try to edit them, they are told they do not honor this policy anymore and instead need a 72 cancellation window (even though the printed confirmation document they send to you states none of this). The hotel also claims to have COVID-19 protocol, but the rooms were not clean and none of the staff wore masks or socially distanced. In fact, when I got to my room, I wiped down surfaces in the bathroom and on the furniture with bleach wipes because things looked grimy, and the wipes did have dirt and dust on them, which indicates to me they did not actually clean anything in the room. My room also smelled like cigarette smoke despite a no-smoking policy.

I'm absolutely baffled that Radisson is not interested in keeping up their brand or doing any kind of reputation management by letting this hotel (located in Kalamazoo, MI) continue to operate. If you look at the reviews of this hotel, they've been bad for years, and while Radisson claims to be working with management to improve things, it's clear they aren't taking it seriously. I do not recommend any Radisson hotel property after this experience, because if you have issues (such as the hotel charging you for nights you did not stay) they will not step in and back you up, leaving you to pay an exorbitant amount for hotel rooms you did not use and were filled with bedbugs, dirt, and dried blood.

I walked in, turned the light and the TV on, and set the air. Then I decided to take a shower before ordering a uber eat. I Walked into the shower. There was one small towel, face Towel, and a washrag. ONE BODY LOTION and ONE used CONDITIONER. It was a mess. It seems like nobody has cleaned the room since the last guest. I called the front desk a little after nine and asked for Towel, Soap, and Shampoo. The same person at the front desk said. She will send someone with the towels. I sat there and watched tv and ordered the food, then called her back at 10:30 asked where the towels were. She said it is on its way. But nobody came. I called her at 11:30, and she was asleep. I asked where is the towel, she got angry and said; they have other things to do besides delivering the towels. It gets there when it gets there. I waited, but nobody ever showed up, and I fall asleep.

The next morning I Woke up WITH Bug Bite all over my back and shoulders. At 7:30 am. I did not take a shower. I washed my face, brushed my hair, called Uber, reserve a ride for 8:30, and wanted to get some Coffee and Breakfast before leaving for my meeting. However, there was nothing to eat. It looked like the employees had their breakfast (it looked like Eddy Murphy going to America movie Barbershop scene). I asked if they are going to bring some food, the answer was. "YOU CAN SCRAPE THE BOTTOM IF YOU WANT TO. IT STILL SOME THERE." WOW.

I walked to the counter and Wanted to speak with someone about the last night and dirty room. The young lady knew who I was talking About, and she said; has been cut before sleeping on the job. She took my phone number, my Platinum member number, and said the manager would be contacting me. They charged me 10,000 points and $70.00 cash for a $69 room, and nobody ever contacted me yet. Radisson hotels are getting worse by the day. I won't be surprised if they shut down or change hands. They have no management. I stayed in many Radissons and do not have anything good to say. I still have about 400,000 points, going to use them at Country Inn and Suites and never going back to Radisson.