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Reviewed Sept. 18, 2023
Nikki makes room keys for female's rooms and gave them to a man who was not registered there at the Lenexa KS location. Police were notified as well as management. They did nothing about it!! Patrick Pacious CEO.
Reviewed June 9, 2023
Tv not operable. Odiferous uncleanliness and smell. NO amenities. Do not recommend for stay. Dangerous in safety concerns. They baited and switched their pricing. The grounds were unkept. No vending or place to get ice, beverage or any assistance. WIFI service was nonexistent
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Reviewed May 21, 2023
We stayed at the Radisson in Salt Lake airport location. Our stay was horrible from the first day my husband checked in. Unfortunately we traveled separately or I would have immediately checked out upon arrival. Someone had spilled something in the lobby and it took the staff a complete 24 hours to clean it up. Secondly by the time I was able to go to my room it was unacceptable. The sheets weren't clean, our bath towels were satisfactory. They had stains on them. It was past midnight. I had to sleep in my clothes until morning, I called front desk. Told them exactly what was wrong, they assured me that housekeeping would take care of it.
We left at 9:30 am and was gone until around 7 pm. Walked into our home. Housekeeping hadn't touched the room. Went to front desk. The clerk advised that housekeeping had gone for the day but I could change my sheets myself. I politely advised her that wouldn't happen and asked to be moved. We are moved to another and the TV didn't work. Had to be switched to another room. It was ok. Due to us having a appointment we just dealt with it. We will never stay at a Radisson again.
Reviewed April 27, 2023
My complaint is about how the Radisson Blu Hotel in Marrakesh, Morocco handled my experience with theft from my hotel room. I had a Kindle e-reader that I was unable to connect to the hotel's Internet. I therefore never took it out of my room. When I was packing to leave the hotel, I noticed that it was missing. I unpacked, repacked, and my husband and I checked everywhere. The Kindle was gone. I reported it to the manager, and he told me of all the safeguards they have to prevent thefts, including screening employees when they leave. I realized that the method was not foolproof, as an employee could easily give a stolen item to a friend who is not an employee, and would not be screened upon leaving the hotel. The manager voluntarily promised to fully investigate the incident and to send me the resulting report. He never sent any report, even after I tried contacting him several times.
Reviewed April 24, 2023
Front desk Clerk Phillip was amazing, understanding, helpful and quick to respond after sister booking company messed up our reservation. Room was nice and clean and food was amazing. Would highly recommend! Awesome city view!
Reviewed Nov. 16, 2022
- The corner desk was missing a leg so nothing could be placed on the table except a lamp to balance it out
- The toilet paper roll in the bathroom was MISSING so housekeeping just placed a roll on the counter
- Bathtub floor was stained dark from the wax of previous guests feet
- The "Radisson Reunion" brand coffee provided in the room tasted like water with a hint of cheap coffee
- The blinds near the bed had multiple white (and sticky) stains all over it, most likely bodily fluids
- Bed was totally uncomfortable and both of us had neck/back soreness after sleeping on the bed (the floor is more comfortable)
- Parking was very limited and spaces were so tight, we saw small dents on either side of our car as well as a few other guests' cars
This is unacceptable for the $130+ we paid for the night. Radisson never apologized and they stated management checked our room and found nothing wrong!
Reviewed June 20, 2022
Corporate promised a free night due to my HORRIBLE experience in one of their hotels ONLY to now break that promise Even though I have proof in an email that they were going to enroll me in the rewards program for free with 20,000 points and now they won’t give it to me.
Reviewed May 30, 2022
Radisson Hotel, Grand Island - Niagara, NY - Nice lobby and hotel was clean, but website pictures are deceptive. Front desk phones do not work, ever. Tried calling to edit arrangements prior to arrival - no answer. No gym, no restaurant, no food, no room service, no WIFI. Balcony window filthy. Termite infestation on balcony and glass door. Grounds unkept. Hotel needs overhaul - outdated. Has potential, but needs work. I will never return. Very disappointed.
Reviewed April 11, 2022
Truly a great experience and getaway. Smiles and good people. The pool is enjoyable. Room is spacious and clean. Within distance to Applebee's and more. Not far from Raymond James Stadium. Love being here.
Reviewed March 1, 2022
Recently stayed at a Radisson hotel that was absolutely filthy, with stains on carpeting, blood on towels and sheets, broken faucet/drain, orange tap water, green slime in pool, bedbugs, dead insects in windowsills, and inedible breakfast foods. When I brought the condition of my room to the attention of staff there, they did not act surprised that my room was dirty (or that someone else's clothes were in my bed, which had no blankets, by the way) and said they couldn't help. I ended up leaving the next day and was overcharged for my stay--something the hotel repeatedly refuses to refund.
I reached out to corporate about the conditions of this property, and while they acted concerned, did nothing to help me. I have asked them repeatedly to do an inspection of the hotel since it is not only a public health hazard, but it is located in a high crime neighborhood with no security, and cars get broken into in the parking lot on the regular (someone was actually arrested during my stay for trying to break in the hotel, which wouldn't be too hard because the keycards do not work and most of the deadbolts in the rooms are warped).
The hotel staff also uses bait-and-switch techniques when selling rooms--telling customers they have until 5pm on the day of to cancel or edit reservations, but when customers do actually try to edit them, they are told they do not honor this policy anymore and instead need a 72 cancellation window (even though the printed confirmation document they send to you states none of this). The hotel also claims to have COVID-19 protocol, but the rooms were not clean and none of the staff wore masks or socially distanced. In fact, when I got to my room, I wiped down surfaces in the bathroom and on the furniture with bleach wipes because things looked grimy, and the wipes did have dirt and dust on them, which indicates to me they did not actually clean anything in the room. My room also smelled like cigarette smoke despite a no-smoking policy.
I'm absolutely baffled that Radisson is not interested in keeping up their brand or doing any kind of reputation management by letting this hotel (located in Kalamazoo, MI) continue to operate. If you look at the reviews of this hotel, they've been bad for years, and while Radisson claims to be working with management to improve things, it's clear they aren't taking it seriously. I do not recommend any Radisson hotel property after this experience, because if you have issues (such as the hotel charging you for nights you did not stay) they will not step in and back you up, leaving you to pay an exorbitant amount for hotel rooms you did not use and were filled with bedbugs, dirt, and dried blood.
Radisson Hotels author review by ConsumerAffairs Research Team
Radisson first opened in 1909 in Minneapolis, and the Carlson Rezidor Hotel Group acquired it in 1962. The Carlson Group owns more than 1,300 hotels, nearly 200 of which are Radisson Hotels. Amenities vary by location and may include pools, fitness centers and onsite restaurants, so travelers should check the hotel’s website before booking.
Parking: Radisson’s Park & Stay package allows guests to leave their cars in the hotel’s parking lot for up to 15 days, saving them money on airport parking. Guests can also pay for additional days of parking.
Service: The Yes I Can program promotes a company culture that encourages employees to assist guests with their travel needs. Radisson strives to build relationships with customers through its employees’ hospitality.
Club Carlson: Radisson’s free rewards program, Club Carlson, can be used at any Carlson Rezidor property. Guests can earn points for staying at a Carlson Rezidor hotel and when they make purchases at one of the group’s partners: Vinesse Wine Clubs, FTD Flowers and ScoreBig Tickets.
Credit Card: Members of Club Carlson earn extra points when they pay with a Club Carlson Visa card. They also earn points for every dollar they spend using the credit card, regardless of the merchant. New cardholders can receive as many as 85,000 bonus points when they’re approved.
Discounts: Radisson Hotels offer a variety of deals and discounts that vary from location to location and change throughout the year. The most current promotions can always be found on the Radisson website.
Radisson Hotels Company Information
- Company Name:
- Radisson Hotels
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