Consumer Complaints and Reviews
The other Hotel in Kitchener was given a deal for room and meal charge. Later on Radisson Kitchener was telling us to match the offer. Which we decided to come. But they charged us more than the previous hotel asked us by 30%. The Hotel is not trustworthy. The meals are terrible. Once you gave your credit card info they play with it. I am not recommending any business people to go there. Do not even listen your concerns. Especially the Hotel Management, Manager as well as the Director of sales. We are so sad. I will not recommend this Hotel at all. Thanks.
Outstanding customer service. Great. I was on club level. We walked everywhere from the hotel. Everyone at the hotel went out of their way to make sure our stay was great. The room was very clean and the tv in the bath was neat.
Friendly, efficient. Comparing the rate against other hotels in the area it was good value. Everything that we would expect in a hotel room. Very clean. Free parking. Totally satisfied. Will return. Hotel recently renovated. Upgraded bedding. Great checking staff even though the hotel was at capacity.
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I stayed at this hotel recently and upon arrival I asked if I could upgrade my room to something bigger. The hotel manager, Stephanie was very friendly at the time and showed me some rooms and options. She informed me that the price of upgrade I wanted was going to be a total of $75. I asked her this three times as it seemed like a no brainer. I had already reserved and paid for my room on Priceline and so all the hotel would be taking off my credit card was the $50 for room incidentals and the $75 upgrade plus all the tax. All of the sudden I see they have charged my card $610 for charges that they couldn't even explain. I showed them the charges and asked to speak with a manager. They gave me their name and I told them I would not be paying for $610 in charges that they made on my card without my permission.
The only explanation she could give is that the upgrade was actually 100 and that the VIP level was also not included so they wanted to charge me an extra 25 on top of this. Plus extra for incidentals for no reason. The hotel manager Stephanie is new and incompetent. When I called her manager she seemed to side with Stephanie and didn't understand what I was explaining to her. She offered no remedy or solution or even apologizing for the total lack of respect to my card and my money.
I told her I wasn't happy with my stay and she said I could leave the hotel if I chose. WHAT? I read the policies of this hotel and you are supposed to satisfy me 100%. I am not even 1% satisfied in the way the hotel treated me and stole my money. SO now I am up disputing these charges and have to go after the hotel managers personally for stealing my money which is a felony in Minnesota. I am unhappy and unsatisfied and this is only the first half of this stay. You can't just charge my card and expect to get my money and offer no solution. I upgraded cause she sold me on the room at $75. Not for $600.
We booked 2 rooms for the night before we were to fly out. When we got to our rooms 815 and 812 the carpets were so filthy with stains and just plain dirt that we both wanted to leave. Being the Women's World Soccer games we were afraid that we couldn't find another room near the airport. Room 815 smelled of smoke and spray that must have been used to cover the smoke smell up. That toilet rocked back and forth when sitting on it. The sheets on one of the queen beds had stains, it look like blood and who knows what else. In room 812 the carpets were just as dirty. You wouldn't dare walk without shoes in either room. The sheets in 812 were torn and the bed was a joke. It was a Select Number bed that didn't work. You could inflate it and it would just deflate to a hard surface. The only saving grace was the bathrooms were clean. We didn't realize it set in the middle of Chinatown and the only food around was Chinese.
When we left I told the gentleman at the desk that the hotel was the dirtiest hotel I had ever stayed in.. He said the carpets were to be clean that day and the next day. Those carpets hadn't been cleaned in years. If the carpets are that stained then they should be taken out and replaced. It I had not stayed in a Radisson before I would never even consider walking in one again. He said he couldn't do anything because I booked through Travelocity. I have emailed Travelocity and told them how dirty the hotel is. Someone needs to go in and replace carpets and drapes and even the chairs in the lobby looked old and soiled. Hopefully I will hear back from someone in your company. I am 69 years old and travel a lot so I have stayed in hotels all over the world. Not one hotel has been in such a need of redoing as the one in Vancouver. Thank you.
PS I was so ashamed that I had made the reservations for us and another couple. I did check out TripAdvisor and maybe the only people that replied worked for the hotel or just don't care where they stay.
Hotel Newport Beach CA - The Radisson had agreed to let commuting airline employees park overnight in lot. They issued us the same parking passes the hotel guest receive. Without notifying us of any change in policy. They had our cars towed! It was quite a surprise to arrive at the parking lot and find your car missing. The front desk's response was it was ordered by the general manager Mr **; and he was unavailable to answer any questions, and he would call us after he got out of his meeting. I have yet to receive a phone call or response to my email.
We are members with your Radisson hotel and went for dinner on 11th June at East West cafe Varanasi. Very sorry to say that the food quality was pathetic and all of us came home hungry. As on a Thursday you give 50% off it does not mean that even the quality falls down to 50 percent.
I was in town for an 8 hour engineering test and stayed at this hotel. Within the first few minutes there I had to deal with sexual comments from the night manager. I then found feces, mold, and blood in my room that wasn't mine. I went to see the night manager face to face and he gave me a look and tone nearly accusing me of the issue. I had discussed my issue with ** who told me they thoroughly inspect the rooms and that the night manager doesn't remember getting a call about the issue. He didn't mention I went down to the lobby.
I was given a refund for the issue and a week later was re-charged for it. I tried calling the hotel and emailing ** but of course he never responded. Those actions were illegal since I never authorized a purchase. My card company got me the money back but ** is supposed to represent the entire hotel and won't respond when there is an issue? I would lose my job for that.
Radisson Blu Hotel Jaipur - These are the issues we faced: Bathroom towels smelled so badly. Very late room service. Ordered food-butter chicken and paratha (in-room dining) and left all the food untouched. Chicken was not fresh and there was a peculiar stale smell coming. Your staff constantly asked us to pay us the in-room dining bill immediately, as if we will run off from the hotel without settling the bills, especially when we checked in half an hour before. We were forced to pay immediately by your staff and room service even before we started having the meal. It was humiliating.
We were given false commitments by your chef while having breakfast for the next day. And he refused to entertain us on his commitments the very next day while breakfast. His name is ** & had a word with ** (F&B Manager) as well. We have repeatedly asked for the complimentary food basket. When we got it, all fruits smelled, were not fresh and stale. They refused to replace that as well. Everything has to be ordered again and again, even there was no water bottle available in the room. Overall, it was a very bad experience staying at your property. I will not recommend this property to anyone at all.
Very bad experience at Radisson Blu Marina Con Place. We booked a deal for 7 ladies for buffet lunch.. no service was given. No one was interesting in serving us. If they are not interested to cater the Groupon deal's people they should not put on it.
Dear Sir. I am telling my problems from past 6 months but the resort is not bothered to even listen to it so had contacted their head office for the same but their reply was also not convincing, so want to know how can i proceed and what action can be taken against the resort. I would like to get to your notice that I have visited The Wharf with my family (5 Members) to the restaurant on 15/08/2014 our Bill No: ** Tbl 26/1 for the occasion of my brother's birthday and felt really bad for how we were treated and the service provided by the team in The Wharf. I was there just for dinner.
My parents were felt so bad with the behavior of the staff members that they didn't dine properly. We came with so much of charm to restaurant that we will celebrate my Brother's birthday but your team had spoiled / ruined my day and made us feel why the heck we choose such a cheap and worse place where the management is concerned for money. The Wharf, Radisson Blu Resort Temple Bay, one of the worst ever star property I have visited where the restaurant staffs doesn't even know how to greet and treat the customers properly and prove they are just in this business for money and not provide good service and quality food.
The restaurant manager Mr. ** told us they are not taking any reservation over phone for 15/08/2014 but when we visited there they told without reservation seating is not provided, but later provided. While having dinner, the waiters were not friendly at all and didn't give a good service which was being told to the Mr. ** but nothing was done and food served was not also that good as it used to be earlier. The very atmosphere there has changed and looks as if the management has instructed F&B Manager, Mr. B ** and Restaurant In-charge Mr. ** to generate maximum revenue from the restaurant and so the wharf team is playing with the quality of food and services?
When we had asked for onions the waiters behaved so rude and didn't even care to respond us properly and treat us well, if they wanted to charge us for onions, lime, green chili and chutney they could have charged us instead of being so bad and rude and then not provide with good service to us. One of the waiter had the audacity to even revert back that we had provided you already and left the place and other waiter told that we don't keep stock of onions in The Wharf, we have to get it from our main restaurant only. Such cheap and disgusting reply given in a star property, the very feel is itself that management has hired road side people for service.
We asked the Mr. ** about the food he has got on the table, he was not sure and even more surprising was that the head chef also didn't know what was being served on the table. When the head chef itself doesn't know what he has served on the table how can we rely on such a restaurant for a quality food? Later on they had got a cake for my brother which we had even refused to accept since we were in a fear that it would be a stale one since Mr. ** had earlier told cake is not possible since Chef is not available to make the cake and cake shop is also closed. Then how come they got the cake when chef was not available?? For such a pathetic and worse service I will rate 0 only and seriously will not recommend anyone for this restaurant, since they had spoiled my evening by not giving good quality food, service was worse and way of approach by the waiters and the Wharf Team was pathetic.
On 16/08/2014 I had spoken to Mr. Shabin ** in this regards and he did give his apologies and when told only apologies don't work many a times, he made it clear it’s up to me to visit the restaurant from next time onwards and also he didn't have any sort of problem if I give a negative remark about the restaurant to my friends and dear ones. It’s understood that since you have many guest on daily basis so you don't mind being rude / talk nonsense to the customers as Mr. Shabin had told they have 141 rooms and generally they cater to the in-house guest only. Then why is the restaurant made open for public, is it to harass them / insult them?
You can very well keep it as private one and put a board outside - outsiders not allowed, access to restaurant, lounge, etc. is only for the in-house guest. It was really disgusting talking to Mr. Shabin who told himself as GM of the resort and also tells that we have made your day by giving you the food complimentary. Has the management given such instructions to the team for the mistakes they commit after insulting the guests? Is it good on the part of management to tell like that? Kindly let me know why such a bad behavior with us and why did the team in The Wharf had spoiled our day. What's the happiness you all have received by doing such a cheap act? Also let me know what best is the solution for the same. Awaiting your reply.
I booked a two night stay at a Radisson Hotel and so did 4 of my colleague. It turned out that my business meeting was canceled so I called to cancel my reservation. I was told it was non-refundable. My colleagues were able to get refunds. So I called the manager to get an understanding since I was cancelling 1 day after booking and two days prior to my stay. I was told that it was non-refundable. I found out the difference between my booking and my colleagues was that I booked online and they called. The cancellation charge was the full value (two days stay). If all hotels used a similar process for booking online it would be easy to know that it is non-refundable but each site is different and when you are trying to quickly book they can get you. When I called corporate they repeated the non-refundable story. I wondered if it was worth it for them to lose a customer that does a lot of travel over 233 dollars.
We had a large group stay there from the 4th to the 8th of November. Those of us who ate at the breakfast buffet became violently ill with food poisoning. We had to stay an extra night because we were too sick to leave! We did not get the rooms we paid for, and yes, they tack on an extra $50.00 per night for some inexplicable reason. Hardly anyone at this hotel either spoke or understood a word of English. Housekeeping was slipshod, and yet, the undocumented (probably) people who work there abrasively nag you to tip them. While we have to make frequent trips to DC, none of us will ever say in a Radisson again.
I called at 10:45pm and asked for AAA rate which I was told 104.10 and plenty of rooms available. I arrived at 11:00pm only to be told there were not AAA rate rooms available. Sean said there had been a shift change and sorry they were sold out. However when I checked the website it still showed rooms available and I left the hotel and called and sure enough AAA rates available. I disputed the charge with my credit card company and also sent emails to Radisson executives. It was a 29.00 difference but that was not the point.
I book my reservation back in April 2014 with Cheapoair. Paid for 9 days stay at Radisson when I arrived on August 15, 2014. They told me that I needed to pay $50 per night or $500 deposit in addition to what I already paid. I asked why and the receptionist replied "we are under new management and they are requiring this new implementation." I reminded her that my stay was already paid for in full. My credit card company did not approved the $500 deposit. So I was then told that I had to pay for anything I use. Even the local phone service from my room 415 was not available. Also white folks were given better treatment than us blacks.
I dealt by phone with the reception and night manager at this location, I will never ever deal with another Radisson Hotel or any other of their properties again. Rudeness and complete incompetence. One can only wonder at the intellect it takes that the only job you can get is night clerk at a fleabag hotel.
I had two rooms booked for the family at the Radisson blue hotel in Aqaba. Arrived at the hotel at 11:00 AM, was told rooms not ready please wait (had Radisson membership card). I waited and waited and waited until the kids got so tired and slept in the lobby. I kept talking to the staff and then the manager, but with no result. Finally at 2:45 pm I was told they could get me one room but there are no towels ready yet. I had to accept anything at that point. \
At 4:45 pm towels arrived! Had lunch at the snack bar and charged to the room. Later at night we order dinner from room service as I wanted to sign the bill charging the room. I was told I had to pay the bill cash as I had no advance deposit at the front disk! At 11:00 am, a hotel staff member knocks at the door giving me a piece of paper saying hotel is full I had to leave the room at 12:00 noon sharp!
Our party consisted of 2 adults and 3 children at the San Francisco hotel. For a newly remodeled hotel, it was designed poorly. The hot/cold nozzles on the shower were backwards (not good with 3 small children), the Sleep Number bed was broken and set on hard as a rock. One of us found more comfort sleeping on the floor for the rest of the night. By midnight, the consistent loud banging of a retracting door finally stopped, however, the paper walls made us forfeit the rest of the night’s sleep. Needless to say, we were all beyond exhausted to enjoy the next day. We left early and will not be coming back to Radisson again. It was $200 a night for the worst sleep of our lives.
I went to visit a friend tonight and I got in the parking lot. My friend asked them if they could charge the parking ticket to the hotel. He came today to stay there from the US; however, when I was going to take my car out, I said to charge to the room this # and under this name. The man told me that the room number was wrong at first, but the number was correct. Then I said, "Let me call him because I didn't understand the problem or my friend." However, instead contacting him to check, the supervisor became very rude and with non-professional attitude making comments out of his role.
It was a really shameful situation; I was very upset, how dare they try to do customers like that. This happened today, 2/24/13, at 1:30 pm approx. He kept being pushy when all I was looking for was to contact my friend. In front of the people, he screamed at us and he took without authorization the plate of the car which was illegal, and he said that he won't let me get in the hotel again, like he was the owner. All this was because they provided us with an incorrect info and after my friend paid the ticket, he kept going by calling me names and offending me!. He should get fired. It is a lack of respect and really bad treat to customers because I was the guest of someone who was spending money staying there plus, in the bar, we spent a lot that day. Plus, he doesn't speak English.
I made a reservation at a Radisson Hotel in Aruba. Within an hour, I found three better deals. I immediately went to the Radisson website to make a claim. The site could not find the reservation I had made less than 2 hours prior. I called their customer service that was down for the weekend. This was on a Saturday. So I left a message explaining what happened and what the better rate was. I also sent an email with all the information. On Monday morning, Radisson returned my call, and I explained the situation. The representative went online to find my reservation and had the exact same issue I did in not finding the reservation. After about 5 minutes of trying different things; she was able to find it. She instructed me how to find it in a roundabout way and submit the claim on-line; which I did immediately, including an explanation of why it was being submitted more than 24 hours after the reservation due to their faulty website.
I received a response in a few hours that it was rejected because it was not submitted within 24 hours of the reservation! I called customer service again and spoke to a representative who could only repeat over and over that the claim must be submitted within 24 hours. I was asked to fax over all the information including the quotes from the other sites with better deals. After doing this, I got a response that the claim was rejected because they couldn't verify the other rates. I went online and found all three deals still there at the same better deal. I replied saying this, and they responded saying that they could not deduce the rates on the other sites because the other sites did not include taxes in their rate, but the Radisson rate did. When realizing I was either dealing with someone at a sixth grade math level or a blatant liar, I recommended that they look at my reservation and see that the rate clearly did not include taxes, which were added on at the end.
They replied next, showing that after taxes (which they previously could not deduce), the rate was $1.15 less than one of the other rates. You can see the attached correspondence that continued to go on, with Radisson finding one excuse after another why they would not honor their guarantee. It is comical how they came up with one excuse after another and changing their previous calculation of their own rate. If this is the way they do business, you should avoid ever staying at a Radisson or Carlson Hotel! They should also reconsider their credo: “Whatever you do, do with Integrity. Wherever you go, go as a Leader. Whomever you serve, serve with Caring. Whenever you dream, dream with your All. And never, ever give up.” What a joke!
My email: “Hi, I’m not sure why you continue to deny that your price of $373 with taxes. It’s more than Priceline who charge $318 without taxes; both include 4 persons. Regardless of that, it doesn't matter at this point as I have cancelled my reservation after sharing this chain of e-mails with another hotel that was very interested in how Radisson honors its guarantees. Also, keep an eye out on TripAdvisor as I will discuss it there as well. Thanks for all your service.”
On Mon, 14 Jan 2013 15:11:16 -0600 CS Issue Review writes: “Dear **, as previously sent, Getaroom.com charges $317.90 + $55 (extra person fee). That totals to$372.90, which is only $0.10 less than our rate. If a guest finds a competing rate on a non-brand website, excluding opaque or auction websites, that is at least $1.00 USD, EUR1, EUR, or 1 GBP, 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the booking rate within 24 hours of completing the booking and at least 48 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee. A "Competing Rate" is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions.
Priceline.com: $318 base rate + $55 extra person fee = $373, the same rate we offer. Hotels.com includes the third person fee into their lines that discusses the taxes. If the additional fee was pulled out, it brings your room fee to $374.18 per night, which is more than what you are booked at. In addition, your reservation has been cancelled (cancellation number **). Therefore no other review of this submission will be processed.”
Original Message Follows: “Monique, thanks for looking at this. It is getting very frustrating presenting this over and over to Radisson. See the attached Priceline quote. It is $318 plus taxes for 3 adults and one child. The Radisson rate is $373 plus taxes for 3 adults and one child. This is a significant rate difference.”
On Fri, 11 Jan 2013 11:55:51 -0600 ServiceCenterOne writes: “Dear **, Thank you for faxing in the information. All three websites were reviewed again. Lindsay is correct with her findings: Getaroom.com: 317.90 + $55 (extra person fee) = $372.90 which is only $0.10 less than our rate. If a guest finds a competing rate on a non-brand website, excluding opaque or auction websites, that is at least $1.00 USD, EUR1, EUR, or 1 GBP, 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the booking rate within 24 hours of completing the booking and at least 48 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee.“A "Competing Rate" is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions. Priceline.com: $318 base rate + $55 extra person fee = $373, the same rate we offer. Hotels.com includes the third person fee into their lines that discusses the taxes. If the additional fee was pulled out, it brings your room fee to $374.18 per night which is more than what you are booked at. Your submission can't be approved at this time.”
Reply was: “Dear **, we appreciate your submission of a Best Online Rate Guarantee form. Although we did find the rate you have mentioned, there is no way to reduce the exact room rate per night when taxes are included in one of the rates and not the other. We apologize for any inconvenience. Thank you for allowing us the opportunity to assist you. Also, per your last message, if you wish to cancel this reservation, you may go online and do so, or contact us at 800-333-3333. Regards, Lindsay.”
Original message follows: “Lindsay, thanks for your response. Please see below for Radisson’s response to the claim I attempted to make within hours of making the reservation. Your site would not allow me to submit the claim. I immediately called and left a voice mail and sent an e-mail explaining this. The response e-mail below asked me to phone on Monday which I did this morning. Trudy, who helped me on the phone, had the same issue as I did in not being able to submit the claim because your site could not find my reservation when trying to submit the claim. She found another way to submit the information and make the claim which I did this morning.
I'm not sure why you cannot confirm the lower rate. I provided 3 different web sites that are offering this exact room for 4 people at $318. I just checked them again and all still offer that rate. **. Please check again on Getaroom.com, Hotels.com and Priceline.com. If you don't know how to search those sites, please call me, and I can walk you through it. I also attached a link to Kayak.com that should simplify it for you. If you still can't confirm this rate, I trust you will call me to explain. If not, please cancel my reservation and Carlson membership. I believe you have given me two bogus reasons not to live up to your "rate guarantee". I am wondering if this is your credo: Whatever you do, do with Integrity. Wherever you go, go as a Leader. Whomever you serve, serve with Caring. Whenever you dream, dream with your All. And never, ever give up.”
Original response when your site was not working: “Dear **, Thank you for taking the time to write. We appreciate your recent message. In order to research the lower rate you have found, you must submit a best online rate guarantee claim form. To do this, please visit our website and click on the link “Best Online Rates Guaranteed”, which is located under the “Find a hotel” tab on the right hand side of the home page. Please review the terms and conditions then click on “Submit a claim”. If the site is not taking your reservation, we ask that you please call us on Monday at 1-800-967-9182. Thank you for allowing us the opportunity to assist you.”
On Mon, 7 Jan 2013 09:44:07 -0600 firstname.lastname@example.org writes: “Dear **, we appreciate your submission of a best online rate guarantee form. We have researched your claim and found it has been more than 24 hours since your reservation has been made with us. Per our terms and conditions all claims for the best online rate guarantee must be made within 24 hours of booking the reservation on our brand website. Unfortunately, we are not able to confirm the lower rate. Thank you for allowing us the opportunity to assist you. Regards, Lindsay **”
Customer service - Giving a room with no air condition, then gives a room that's not safe for my baby. Then they told me to get out and don't need my business. They won't give any refund because I booked from Hotels.com. They yelled at me and told me to take the room with no AC or get the hell out or they call the police.
Manager behavior in Radisson Blu Vienna: Usually I'm staying in Radisson Blu Palais, Vienna Parkring 16. On the 24th September, when I've checked in. The manager told me that I have to give credit card or cash deposit 70 EUR. I said usually I'm asking to cancel all extras and Radisson managers checked me in without cash deposit or credit cards. And when I do checkout, I never face any problem. But the manager named ** (at least she told me that it's her name), told me that it's not allowed by the hotel policy. I told her that I'm a regular customer in Radisson and the reason I choose this hotel because managers and people are nice. She again told me that she cannot let me in if I will not pay the deposit and if I will not pay, I should choose another hotel. This was a big surprise for me how a manager can tell something rude like this to the client?
Another thing was that I gave her 100 EUR expecting 30 EUR back because she told me that 70 EUR is the deposit, but she starts again to argue with me saying that I’m staying 3 nights so she is now asking for 70X3 nights, that becomes 210 EUR, but she will take 100. This is totally unbelievable how people can behave. Next thing was that breakfast was not included, but I've checked with voucher and it was written that room with breakfast is paid. I am waiting for an answer.
Last month, I took my 9-year-old to Toronto. We stayed at the Radisson Hotel. The Sleep Number bed was broken and when I woke up the next morning, I was in horrible pain. I couldn't even walk. The pool looked more like a bathtub. It was small and filthy. There were things floating in the water. The room service was also a problem, the food was terrible that you could not even eat their mash potatoes. I will never stay there again and I'll tell everybody not to stay at the Radisson. We were very disappointed.
I booked my stay with the Radisson Hotel Dallas, Texas directly. I was advised that the fee would be $208.43 for a 2-night stay. The stay and check-in at the Radisson went well without problems. The problems started at checkout. First, the young lady at the front desk had trouble checking me out. I waited at least 15 minutes. My big mistake was using my debit card. Upon returning home, I monitored my checking account and found a total charge of $322.73, $114.30 more than previously told. I called the hotel and talked to Kevin at 8:05AM on 7/31/12. He told me that I'd stayed 3 nights. I told him no, that I had a paid receipt showing only 2 nights. He said he'd check with the housekeeping staff and call me back. No return call, so at 2PM on 7/31/12, I talked to a young lady who said Kevin was out to lunch, but she knew all about the situation.
She explained that they needed to refund money to me, but she didn't have my card number, that they had made an error. She told me that she would explain the situation to Kevin and have him call me back when he returned from lunch. Still no call back. On the morning of 8/1/12, I had still received no return phone call. I checked my checking account to find yet another charge pending from the Radisson in the amount of $228.60. We are now up to $551.33 for a 2-night stay, which should have cost only $208.43. At 10:05AM on 8/1/2012, I again called the Radisson and again talked to Kevin. He told me that they were reversing the charges and that the $228.60 would not be taken from my checking. I told them that my bank had just advised me that it was pending payment of the full amount of $228.60. I emailed Kevin a copy of my statement (redacted) along with a copy of my bill at checkout. Kevin assured me that he'd call me back with a resolution. It has not been 2 1/2 hours and still no call back.
I booked a short stay at your Grand Lucayan in Freeport through Orbitz and paid it months ago. When I checked in, I asked the desk person if my bill was all paid up in advance, and he assured me it was. During our last night's stay, a bill was slipped under our door which advised me that I now owed a total of $56.00. Each of the two days we stayed, I was billed for a resort fee of $18, and an energy surcharge of $10. I have read about these things going on but never thought I would become a victim. Why not simply include these "extras" in the room rate? Sorry, no more Radisson hotels for me. Please credit my American Express account for $56.00.
On March 16, 2012, I bought six products from Amazon.com, which I sent to deliver to a friend at the hotel Radisson Martinique on Broadway (49 W. 32nd St., New York). It turned out that when my friend was to remove the goods at the reception, the hotel acted badly, claiming that to remove the packages, she would pay a $50 USD fee per package. I got in touch with the hotel service office to know if this is permitted by law and found that in any way the hotel had that right.
I found it extremely unfair. After all, one of my products cost $12 USD. I would pay $50 USD just to remove it? It is insane and totally disrespectful. In fact, she tried to choose one of the more expensive packages to take, so I wouldn't have much damage. But the hotel claimed that it wouldn't be possible and that she had to take the packages by order of arrival. So basically, even when she accepted to pay the fee and take only one of the packages, it was denied.
Anyway, the manager said that if she did not want to pay the taxes, they would return the products to the carrier, so they will return it to their original stores and so then I could have a refund. We took this option. But I've contacted the sellers from Amazon.com and found that they didn't receive the packages back yet. I wish I could solve this in peace. But I've tried to contact the hotel by e-mail a week ago to know why the packages haven't been returned yet. And after receiving an automatic e-mail informing that they will get in contact with me ASAP, I didn't receive any answer anymore.
I have been staying in the Radisson hotel at Richmond Canada for almost three weeks. I want to get my receipt from the hotel before I check out. The duty manager named ** explained to me that I booked the hotel through a travel agent, I can't get the receipt from the hotel. What about to happen really shocked me. I talked to Mr. **. Just one sentence, "But I stayed in your hotel, not the travel agent's hotel." Only this one sentence. Mr. ** started shouting at me, "Don't give me the attitude. You want to bring the attitude, I'll bring you the attitude. Just bring it on! Bring it on! I can't take you out right now!" He still kept shouting at me several times, "Bring it on! Bring it on!"
At that moment, I was totally shocked by his madness. What have I done that lead Mr. ** treat their customer like this? I was still shocked! Then I am trying to asking for a piece of paper, want to write his name down for future complaint, then he gave the outrageous feedback I had never encountered before, "Go ** yourself. You want to complain? Go ahead, my name is **. Call the customer service number and complain if you dare! I can take you out now!" and shouting at me and point his hand high up. "Out! Out! Go to your room!" I felt so insulted and intimidated at the moment. Mr. ** acts just like a gangster. He intend to show me that if I dare to complain, he'll beat me up right away. What a nightmare! This kind of story just happened last night in a pretty famous hotel in the world. I write this complaint to whom it may concern. Please help me! Thank you so much!
After checking into the hotel on New Years Eve, I asked the concierge if she knew of any clubs/bars or places we can go out other than Times Square on New Years Eve. The concierge guaranteed me that she knew everything about the town and ran down a list of places that we could go. She stated to hold reservations she would need a credit card immediately.
I hesitated and told my daughter to take her number while we went out to explore the city. Later that afternoon my daughter called the concierge and asked about reservations for the 40/40 club in New York City. The concierge guaranteed that she knew all about the club and would make a phone call and would call us back immediately. When she called back she stated that she needed a credit card to hold the reservation. And she quoted a price of $95.00 per person for the evening at the venue.
We gave the information to the club and purchased the event package. When we printed out the receipt we saw where the location was in Atlantic City and not in New York. When we informed the concierge of this she stated that she did not know and that she was sorry. This over sight is unacceptable. The person that I spoke to at the club insisted that she informed the concierge of the location and that the club in New York was closed for renovations. Not only that the charge on the card was considerably a lot higher than the charge that was quoted to us. I have get to get the money refunded and my New Years Eve was ruined due to the incompetence of your concierge.
Please inform your employee that this was a big mistake that if would have happened to her would have made her feel the same way. Also, attention to detail is a must. When I asked for compensation of some sort, tickets to a play, dinner, a car service anything to offset the cost of the mistake I was offered nothing, only a non sincere apology.
ConsumerAffairs Research Team
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Radisson first opened in 1909 in Minneapolis, and the Carlson Rezidor Hotel Group acquired it in 1962. The Carlson Group owns more than 1,300 hotels, nearly 200 of which are Radisson Hotels. Amenities vary by location and may include pools, fitness centers and onsite restaurants, so travelers should check the hotel’s website before booking.
- Parking: Radisson’s Park & Stay package allows guests to leave their cars in the hotel’s parking lot for up to 15 days, saving them money on airport parking. Guests can also pay for additional days of parking.
- Service: The Yes I Can program promotes a company culture that encourages employees to assist guests with their travel needs. Radisson strives to build relationships with customers through its employees’ hospitality.
- Club Carlson: Radisson’s free rewards program, Club Carlson, can be used at any Carlson Rezidor property. Guests can earn points for staying at a Carlson Rezidor hotel and when they make purchases at one of the group’s partners: Vinesse Wine Clubs, FTD Flowers and ScoreBig Tickets.
- Credit Card: Members of Club Carlson earn extra points when they pay with a Club Carlson Visa card. They also earn points for every dollar they spend using the credit card, regardless of the merchant. New cardholders can receive as many as 85,000 bonus points when they’re approved.
- Discounts: Radisson Hotels offer a variety of deals and discounts that vary from location to location and change throughout the year. The most current promotions can always be found on the Radisson website.
- Best for Radisson hotels are good for travelers, of all types, who like to take advantage of rewards programs and those who appreciate a very hospitable staff.
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Radisson Hotels Company Profile
- Company Name:
- Radisson Hotels