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Radisson Hotels Reviews
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Terrible new year stay!! Complete mismanagement by Gm Vikas ** & staff. Had a very bad experience Of new year day 1/01/2021. Our stay at Radisson Shimla was Horrible. Stayed on 1/1/2021 in Room number 3405. Following issues faced;
2) Poor heating system, too cold in room.
3) Water in washroom was not hot.
4) No action even after calling Number of times at reception.
5) Our luggage at our room was mixed with some others.
Moreover Since after our check at hotel & spending number of hours of requesting at reception staff to rectify faults. Only by 11:30 pm at night Gm Vikas ** told to shift to room which was in far of block. In Which shifting was impossible at that time of night. Overall it was a worst experience!!
The Customer service I have experienced with this hotel chain has been superb! I stayed with them both in Gdansk Poland and Lisbon Portugal within last year. Just a class act in my experience. I would highly recommend them.
Having to cancel our trip to England because of the Covid 19 pandemic I was delighted with all of the hotels we had booked with one exception. Each one, Hilton, Marriott and Hampton Inns gave a full cash refund. The one exception was The Park Plaza, Westminster Bridge Hotel in London. In my initial phone call with Radisson I was told that I could expect a full cash refund but because of the volume of cancellations it might take several weeks before the refund would show on my credit card. Since then the policy on Covid19 appears to have changed. I have now been told that there will be no cash refund or even an eCredit. Warning to other travelers. Stick with those hotels that are giving credits during these difficult times like Hilton and Marriott when making future plans. Very shortsighted view by Radisson. Something this frequent traveler will keep in mind.
The most greedy network in the world. I had reservations at the Hotel Radisson Spa Gran Canaria Mogán on 15-21 March 2020, the Spanish government announced the alarm, plane flights were suspended from Poland, I wrote to the hotel and also to the headquarters in Europe with a request regarding the situation to change the date of stay (great other chains - Hilton, Spanish hotel chains) offer free changes to reservations or cancellations. But Radisson's bureaucratic response - the hotel is all ok, and the rules of resignation or change are rigid. This is not just about money (although the amount I paid is large EUR 2,750), but about humanity... It follows that they are able for money for everything. I never start on this network anymore. Adios.
While other hotels are doing the right thing and allowing no-fee cancellations, the Radisson chain has NO CANCELLATIONS WITHOUT PENALTY except to the hardest hit countries like China. Heck, the Hilton just announced no cancellation fees across the board. So now this 63 year old with a heart condition who can't go to Scotland is going to lose $674 because these greedy scumbags would rather steal money than join the rest of the world in helping our fellow man. I will NEVER stay at another Radisson property. I hope they go bankrupt!
Linen had stains and I didn't get a good sleep cause the pillows was way too soft and I have neck problems and I woke up with bad neck pain so I am a unhappy customer. I paid for 2 rooms and the hotel don't want to make it right. In no way that's fine. I'll just post it here and I'll go somewhere else next time. Those pillows was like sleeping on balled up sheets.
The Bathrooms in the Radisson Hotel Southend-on-Sea. We had to change rooms as the smell of Urine in the toilet was so overpowering I could not breathe. Yellow scum all around the rim of the toilet bowl stinking of urine. Bottom of toilet pan completely black. Thick black mold around the bathroom 422. They moved us to another room which had no heating so they supplied an electric radiator which only had 3 wheels and was tilting over. As I entered the bathroom to check it was ok the stink of urine hit me again. Mold all around the shower. No bath even though I originally booked a bath so they moved us again to another room and once again the bathroom seat on the inside was covered in thick yellow urine stains and it stunk. We had wasted a whole day moving rooms. Absolutely disgusting. Just wanted to leave and go home. My husband's birthday treat was ruined.
I booked my stay for October 11 – October 12th through Priceline for your property at 3155 S. Vaughn Way in Aurora Colorado. During my stay someone on your staff left the door to our room open with our property inside. We called down and spoke with a manager that apologized, said that she made a report and sent up 2 free breakfast coupons. Approximately an hour and a half later your staff double booked our room and gave three men a key to our room and they attempted to enter while my husband and I were in bed naked, Thankfully my husband got to the door before they were able to enter. Once again we called down, but this time we were put on hold then told that the managers were in a meeting. I proceeded to called the customer service number and customer service was about to get a manager by the name of Regina on the phone. At that time she told me to come down stairs to the front desk and she would make it right.
When I arrived at the front desk Regina apologized and went on to say if we no longer felt safe there that we were free to find another hotel and had a tiny gift bag waiting for me that contained a Kit Kat Candy bar, an expired Kashi bar and a coupon for triple points on our next stay. I took a picture of it and took it back to the front desk and told them to let Regina know that we didn’t want her expired candy and would be contacting the hotel customer service to make a complaint.
To make a very long story shorter. I took pictures of everything, we were also able to track down the three gentlemen that were given a key to our room and we have their contact information. Regina was very unprofessional and told me that she was calling the police and that once she did it wouldn’t matter what we said because upper management wouldn’t contact us back if she said that I threatened her, which she subsequently did (police didn't do anything but gave me an incident report number which I requested and advice regarding how to get a refund) and she seems to have gotten away with treating your customers like garbage and needless to say I would never stay at a Radisson anywhere again in my lifetime.
1. Hotel was EXTREMELY Old & Dated that needed a major overhaul in improvements.
3. Stain inside and around Toilet.
4. Mold Mildew around Shower and Tub surround.
5. Beds Sagging.
6. Internet not working.
7. Telephone not working.
8. Ac unit worked like a helicopter.
9. Windows so thin that we could hear people talk in the parking lot despite being on the 5th/6th floor.
10. When lodged complaint, hotel couldnt offer another room & instead asked us to speak to the Manager the next day.
11. Manager never followed up with us, the next day and when we spoke to him, He offered "to go" lunch bag as complimentary.
I just checked into my room here at the Hauppauge location in NY. Upon entering my room, there was a light out on the night stand, a ripped bath towel with a hole in it, the wallpaper was dirty, the vents were rusty. I asked for extra pillows, towels and conditioner upon booking on the website. None of which were in my room. No refrigerator so I went for ice. After checking all 4 floors with all broken ice machines, I came back to room and called front desk to ask for ice. No answer after 6 rings. I would not recommend this for any couple to stay. Feels very **.
After making a mistake on a reservation on booking.com I sent a message to Raddison Corpus Christi to help. Instead they charged us the full $519 for a reservation we couldn't use due to the error. They did NOTHING to make this right or help us, just took our money and ceased to respond anymore. Never again.
I had the worst experience trying to check into your Fond du Lac, WI Radisson Hotel on Sunday, July 7, 2019. A family member had died, and three rooms were booked for that purpose. To begin with, Nequana, the front desk clerk could only find two of the three booked rooms (I will say that the third room was booked a day after the first two rooms, BUT it was booked by the same clerk.) I called my sister for the confirmation numbers, and the third room was found. The young lady informed me that we had room 214, 216 and 269. I explained we were there for a family funeral and asked if that third room could be closer to 214 and 216. She informed me the policy was never to move rooms. I told her I knew that wasn’t correct, as family members had stayed there quite often during the past year when we were there to see the relative who passed a few days earlier. She refused to even look.
I asked to speak to her manager and was informed she had only worked at your facility for three weeks and she was completely alone for the holiday weekend. She said she couldn’t call anyone, but then proceeded to call someone. I asked if I could speak to the person she had on the phone. And for the first time during the 15 + minutes we spent at the desk, she made eye contact with me. She looked me in the eye and said “don’t get an attitude with me!” She then snapped her flip phone shut. I then informed her that SHE needed to save her "attitude", that I was the customer.
She bit her lip and lowered her eyes, She gave me the keys for the three rooms. I went upstairs and not ONE key worked in any of the doors! I went back down and she proceeded to ignore me for a few minutes. She finally asked - without looking up from her computer - what I needed. I told her none of the keys worked, handed her the keys. I asked her when a new shift started. She said in a few minutes. I told her to hold those keys. I would wait right there to talk to the next clerk. I waited for about 15 minutes. When a young man walked into the back office, she literally ran to the back to fill in the clerk coming on duty.
The young man, DEMITRIUS, came to the desk. I explained the entire situation to him, explained our family members would like to be close. The young lady stood right next to him. Informed him he could not change rooms. He looked at her and said “what did you say.” She shook her head at him and turned away. Within five minutes, Dimitrius had put our other family member into room 212, he handed me three sets of keys that worked. I waited so long to comment, thinking perhaps the stress of the funeral made me more sensitive than usual. But after two months, I STILL get irritated when I think of the rudeness that woman displayed. I do want to mention, again, that Dimitrius was so understanding, kind and helpful. He is the ONLY reason I stayed at the hotel.
The young lady was on duty the next morning, and she did apologize. Having said that, however, I think she apologized because she thought she might be in trouble, not because she was sincere. Honestly, what will make me try staying at this facility again again is the kindness, caring and professional way Dimitrius treated my family. You have a wonderful asset in that young man! Thank you for the opportunity to comment on our stay.
Radisson Hotel Niagara Falls-Grand Island. Greenly it is a pity that the hotel having an excellent location and a well designed structure does not do the maintenance or the necessary arrangements so that the guests can enjoy the place. The hotel needs to be repaired/remodeled and have new carpets, furniture and paint, more than a luxury hotel like the Radisson hotels. This one is look like abandoned. The entrance to the hotel horrible, holes in the walls and floor and dirty. The front desk service is terrible.
When you are in the room nobody answer the phone the times we call for questions. The restaurant supposed closed at 9 pm on Saturday and when we went to see that we could have for dinner after having driven 10 hours It was 8:34 and that was all closed, bad service. The breakfast buffet at a cost of 9.95 is no more than a simple continental breakfast, nothing fancy, simple and horrible coffee. The truth is that if that hotel does not remodel and they do maintenance soon, not many people will stay there. I have stayed in other Radisson hotels but I have never seen a hotel that did not have adequate maintenance to receive guests. All the furniture in all the rooms that the hotel has are old, areas that do not work, are not open, closed places that should be creative and make a pleasant place for guests. The photos on the website would be when they just opened that hotel because it is not what you see in photos.
Awful experience. I asked for extra towels and was told that this hotel does not allow guests. When I tried to explain I was here for graduation and my daughter was staying with family that she just came to get ready, I was basically called a liar and asked to leave the property. I said I would gladly leave with a 400 refund which is what I paid for 2 nights. Was told that I'm not getting a refund and was only there for 39 minutes. When I refused to leave until I received my refund, they called police. Never ever been treated like this before. Do not recommend this hotel to anyone. Beautiful rooms, horrible customer service
Hotel manager stole my money. I left $450 in a money clip in the room. Maid turned it into front desk, front desk called me to tell me I left it behind. By that time I was already several hours away so I told them to mail it. After several days not receiving it front desk said it was turned over to the general manager to mail to me. I asked for a callback. Called every couple days to speak with the "general manager." They were never there nor ever called me back nor ever returned my money clip. Now have Radisson Corporate offices involved. Such a shame that it was management here that is dishonest. Looks like Radisson corporate won't do anything either stating "has to be resolved by the property." Case # **
We are the grandparents of a bride... We are 77 yrs old and 85 yrs. We were in our room sleeping and the security person banged on our door at 230 in the morning and said our TV was too loud. My husband turned it low and then in a half hour 2 men came back and banged at the door again and said to turn the TV OFF. We were in a corner room with stairway next to us. I was so scared that they were intruders. We've been to thousands of hotels and motels and never had this before. There was partying going on in the hotel as there were two wedding that had gone on. I will never stay at a Radisson again. It was frightening.... In the morning the girl at desk apologized. Don't know who the security guard was or the other guy??? Please check this out.
I was quite impressed by our stay at the Radisson, our room was up to date, the staff was very nice and although there were several large groups staying there at the same time the service did not suffer.
Should be closed down. The worst experience ever. Was there and left. The board of health should investigate this hotel. Every was dirty and place has an Odor of death. People there left us without a place to stay.
I had the worst experience this past weekend. We specifically came to this hotel for the pool and it was closed the entire stay. Each time we asked about the pool (before arrival, at check in and during the stay) was told the pool will open shortly. If it was known the pool was not going to be fully operational just be honest about it. Our quick weekend getaway to relax was ruined. We could have stayed elsewhere and actually enjoyed ourselves.
The entire stay was horrible. Loud children running through the halls, rude front desk staff, long check in/out lines, uncomfortable beds and lastly being charged three times for the stay. Nothing about this trip was relaxing. In fact, we left more stressed than we came. This is absolutely unacceptable. I was told by two separate managers that I would get a call and that never happened. This hotel is poorly managed. I witnessed numerous guests being unsatisfied with their stay as well. The ONLY positive was how friendly the restaurant and valet staff were.
The service at the Radisson at Valley Forge Casino Resort in King of Prussia, PA is absolutely horrible. It was a horrible nightmare after driving for 4 hours! My mom made a reservation for 3 rooms for 2 nights for my family to attend my cousin's wedding. When my mom arrived they couldn’t find her reservation, after a half hour she was able to check in 2 of the rooms. I was not arriving until the following morning and when I got there to check in they first told me they had no record of the reservation. Then my mom came down to say it was under her name and switched to mine. They had given the room away! So it is now 10:30. My cousin's wedding is at 11:30 so we have to get ready in my sister's room.
They take our information and tell us that since they are completely booked a room won’t be ready until 3. At 1:30 I called to possibly see if the room would be ready early, they told me they had no record of us! I don't know how this place runs a successful business!! This is the worst service I have ever received. The people at the front desk were useless. They just stood there staring at the computer screen, they did not apologize or try to make anything work, and the man that we were talking to was the same man mom checked in with the night before so how the same person can be so confused and screw up a reservation within less than 10 hours is crazy. This hotel was for all the wedding guests and they screwed up a lot of the reservations. This was horrible service! I would not recommend staying here!! It was a bad nightmare!
RADISSON BLU PORTMAN HOTEL - I recently purchased a service (6 nights stay) online, and then cancelled the reservation in less than 72 hours (as my circumstances changed) unaware that I was not entitled to a refund, the property (Radisson Blu Portman Hotel in London) have told me that I had purchased a "nonrefundable" package, hence I was not entitled to any refund. When I looked at the cancellation policy, it did not state anything to the effect that what I had purchased was nonrefundable as alleged by the property. The cancellation policy was vague and I am disappointed to note this hotel (presumably a reputable hotel) refuses to refund a reasonable amount. I did not travel to the UK and have lost pound sterling 1011, an unpleasant experience for someone who has never set foot or for that matter never travelled to the UK. Watch out people.
I reviewed rates in the area and the Radisson had the best rate but check in isn’t until 3 pm so instead of booking online I decided to go in to make my reservation to see if they would allow. Earlier check when I walk to front desk no one was there. An older man came over. Ask how he could help me. Told him need a room. He said, "No rooms available for you." Didn’t bother to open computer to even check or recommend another place or time to come back. I went outside and booked online with no problem. Plenty available rooms. I made complaint when I came back to check in at 4 but no response or followup. I complained again at check out and again nothing. I called Corp and made complaint on Friday. They claimed someone would follow up. Called back today because no followup and the response I received was, "We will refund you because no one called you back" but did not address the discrimination that I received.
Stayed on 4th floor of hotel 3rd week of March 2018. Carpet Dirty. Could see the plumbing fixtures under the sink in the bathroom. Bathroom door did not close - warped or needed to be rehung. When we arrived - Patio door was off the hinges. Seats on patio needed to be repainted. Housekeeping - did not replace the glasses in the bathroom. When we asked for room service - there is nowhere to put the tray - I wiped off the counter and it was extremely dirty - and towel was grey from the dirt. The above was NOT caused by any hurricane damage - but by a hotel that sadly needs to be completely renovated. We will not be returning.
We stayed a week at the Radisson in Merrillville, Indiana and the people were wonderful to us. It was a graduation party for my daughter from the time we got there to the time we left. We ended our stay with a cake and pool party.
Radisson Hotels in Macon, GA. It was great! Once we turned in to rest, we were able to do so with peace and quietness. The room was clean and fresh and the front desk clerk was genuine and respectful.
This note is to share your feedback that you belong to service industry, that too exclusive ( 5-star ) service industry, but your dealings are highly disappointing as somehow I have realized that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn’t used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you’ll prefer the new ones because that old business would help to close your current targets.
Below I am mentioning the whole situation which proves that the above mentioned facts are absolutely right-: I called yesterday to book my room and when I inquired about the availability, the attendant said yes for the date of 16th Nov 2017, but when I shared that I need my complimentary room which I got at the time of taking membership they said that rooms were not available. Even though if it is the policy then if one can comes to the office to collect the money just to create a sale then one should be guided about the company’s terms in brief at the time of enrollment which was not at all done. Even I was informed that whenever I would like to have my services, I can avail them.
So at last I would request you to refund us the paid amount because of your highly dissatisfied services because even now if I call regarding my query then the evening staff of Radisson hotel only has 1 answer that all such situations are managed by third party so they cannot assist us. Whereas I feel that whatever membership we had taken that was just because of this hotel’s name, we do not know any of the 2nd or 3rd party. I would be grateful if you’ll refund our money as whenever I’ve discussed this problem with any of the other people who have availed your services they too complained about your non responsiveness. I look forward to further correspondence.
This note is to share your feedback that you belong to service industry that too exclusive (5-star) service industry but your dealings are highly disappointing as somehow I have realised that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn't used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you'll prefer the new ones because that old business would help to close your current targets. Below I am mentioning the whole situation which proves that the above mentioned facts are absolutely right:
I called yesterday to book my room and when I enquired about the availability, the attendant said yes for the date of 16th Nov 2017, but when I shared that I need my complimentary room which I got at the time of taking membership they said that rooms were not available. Even though if it is the policy then if one can comes to the office to collect the money just to create a sale then one should be guided about the company's terms in brief at the time of enrolment which was not at all done. Even I was informed that whenever I would like to have my services, I can avail them.
So at last I would request you to refund us the paid amount because of your highly dissatisfied services because even now if I call regarding my query then the evening staff of Radisson Hotel only has 1 answer that all such situations are managed by third party so they cannot assist us. Whereas I feel that whatever membership we had taken that was just because of this hotel's name, we do not know any of the 2nd or 3rd party. I would be grateful if you'll refund our money as whenever I've discussed this problem with any of the other people who have availed your services they too complained about your non responsiveness. I look forward to further correspondence.
Radisson Hotels in Roseville, MN USA - They kicked me out of the hotel at 10:30 pm, accused me of smoking (I don't smoke), called the police on me who came to my door and I was in bed watching tv. I'm a 56 years old and was in town taking care of my deceased mom's estate. I was appalled at this mistreatment. I was charged for my entire three nights though I was only there one night plus an additional $250.00 smoking charge which actually violates MN statute which allows them to charge 25.00 or actual damages which they had none.
This is the second Comfort Inn we stayed at in the Altoona/Duncansville, PA area. Hotel was clean; employees friendly and helpful; breakfast excellent; beds so comfortable; rooms quiet. Everything we needed for a great stay.
I stayed in the Edinburgh One on the weekend for two night. Pay £215 per night but was disappointed. There wasn’t no breakfast in the price. On the Saturday afternoon Me, husband and friends thought we have a drink in bar but we stood there for about 15 minutes to get served. The bar staff completely ignored us. There wasn’t anybody wait for drinks. Only us. The bar lady just kept cleaning. After I shouted to her are I’m invisible she still ignored us. Wasn’t very happy with the way we was treated. After we pay good money to stay there. I was in the same hotel in Cardiff the week before and all staff went out of their way to help me.
Radisson Hotels Company Information
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