Radisson Hotels

Terrible new year stay!! Complete mismanagement by Gm Vikas ** & staff. Had a very bad experience Of new year day 1/01/2021. Our stay at Radisson Shimla was Horrible. Stayed on 1/1/2021 in Room number 3405. Following issues faced;

The Customer service I have experienced with this hotel chain has been superb! I stayed with them both in Gdansk Poland and Lisbon Portugal within last year. Just a class act in my experience. I would highly recommend them.

Having to cancel our trip to England because of the Covid 19 pandemic I was delighted with all of the hotels we had booked with one exception. Each one, Hilton, Marriott and Hampton Inns gave a full cash refund. The one exception was The Park Plaza, Westminster Bridge Hotel in London. In my initial phone call with Radisson I was told that I could expect a full cash refund but because of the volume of cancellations it might take several weeks before the refund would show on my credit card. Since then the policy on Covid19 appears to have changed. I have now been told that there will be no cash refund or even an eCredit. Warning to other travelers. Stick with those hotels that are giving credits during these difficult times like Hilton and Marriott when making future plans. Very shortsighted view by Radisson. Something this frequent traveler will keep in mind.

The most greedy network in the world. I had reservations at the Hotel Radisson Spa Gran Canaria Mogán on 15-21 March 2020, the Spanish government announced the alarm, plane flights were suspended from Poland, I wrote to the hotel and also to the headquarters in Europe with a request regarding the situation to change the date of stay (great other chains - Hilton, Spanish hotel chains) offer free changes to reservations or cancellations. But Radisson's bureaucratic response - the hotel is all ok, and the rules of resignation or change are rigid. This is not just about money (although the amount I paid is large EUR 2,750), but about humanity... It follows that they are able for money for everything. I never start on this network anymore. Adios.

While other hotels are doing the right thing and allowing no-fee cancellations, the Radisson chain has NO CANCELLATIONS WITHOUT PENALTY except to the hardest hit countries like China. Heck, the Hilton just announced no cancellation fees across the board. So now this 63 year old with a heart condition who can't go to Scotland is going to lose $674 because these greedy scumbags would rather steal money than join the rest of the world in helping our fellow man. I will NEVER stay at another Radisson property. I hope they go bankrupt!

Linen had stains and I didn't get a good sleep cause the pillows was way too soft and I have neck problems and I woke up with bad neck pain so I am a unhappy customer. I paid for 2 rooms and the hotel don't want to make it right. In no way that's fine. I'll just post it here and I'll go somewhere else next time. Those pillows was like sleeping on balled up sheets.

The Bathrooms in the Radisson Hotel Southend-on-Sea. We had to change rooms as the smell of Urine in the toilet was so overpowering I could not breathe. Yellow scum all around the rim of the toilet bowl stinking of urine. Bottom of toilet pan completely black. Thick black mold around the bathroom 422. They moved us to another room which had no heating so they supplied an electric radiator which only had 3 wheels and was tilting over. As I entered the bathroom to check it was ok the stink of urine hit me again. Mold all around the shower. No bath even though I originally booked a bath so they moved us again to another room and once again the bathroom seat on the inside was covered in thick yellow urine stains and it stunk. We had wasted a whole day moving rooms. Absolutely disgusting. Just wanted to leave and go home. My husband's birthday treat was ruined.

I booked my stay for October 11 – October 12th through Priceline for your property at 3155 S. Vaughn Way in Aurora Colorado. During my stay someone on your staff left the door to our room open with our property inside. We called down and spoke with a manager that apologized, said that she made a report and sent up 2 free breakfast coupons. Approximately an hour and a half later your staff double booked our room and gave three men a key to our room and they attempted to enter while my husband and I were in bed naked, Thankfully my husband got to the door before they were able to enter. Once again we called down, but this time we were put on hold then told that the managers were in a meeting. I proceeded to called the customer service number and customer service was about to get a manager by the name of Regina on the phone. At that time she told me to come down stairs to the front desk and she would make it right.

1. Hotel was EXTREMELY Old & Dated that needed a major overhaul in improvements.

I just checked into my room here at the Hauppauge location in NY. Upon entering my room, there was a light out on the night stand, a ripped bath towel with a hole in it, the wallpaper was dirty, the vents were rusty. I asked for extra pillows, towels and conditioner upon booking on the website. None of which were in my room. No refrigerator so I went for ice. After checking all 4 floors with all broken ice machines, I came back to room and called front desk to ask for ice. No answer after 6 rings. I would not recommend this for any couple to stay. Feels very **.

After making a mistake on a reservation on booking.com I sent a message to Raddison Corpus Christi to help. Instead they charged us the full $519 for a reservation we couldn't use due to the error. They did NOTHING to make this right or help us, just took our money and ceased to respond anymore. Never again.

I had the worst experience trying to check into your Fond du Lac, WI Radisson Hotel on Sunday, July 7, 2019. A family member had died, and three rooms were booked for that purpose. To begin with, Nequana, the front desk clerk could only find two of the three booked rooms (I will say that the third room was booked a day after the first two rooms, BUT it was booked by the same clerk.) I called my sister for the confirmation numbers, and the third room was found. The young lady informed me that we had room 214, 216 and 269. I explained we were there for a family funeral and asked if that third room could be closer to 214 and 216. She informed me the policy was never to move rooms. I told her I knew that wasn’t correct, as family members had stayed there quite often during the past year when we were there to see the relative who passed a few days earlier. She refused to even look.

Radisson Hotel Niagara Falls-Grand Island. Greenly it is a pity that the hotel having an excellent location and a well designed structure does not do the maintenance or the necessary arrangements so that the guests can enjoy the place. The hotel needs to be repaired/remodeled and have new carpets, furniture and paint, more than a luxury hotel like the Radisson hotels. This one is look like abandoned. The entrance to the hotel horrible, holes in the walls and floor and dirty. The front desk service is terrible.

Awful experience. I asked for extra towels and was told that this hotel does not allow guests. When I tried to explain I was here for graduation and my daughter was staying with family that she just came to get ready, I was basically called a liar and asked to leave the property. I said I would gladly leave with a 400 refund which is what I paid for 2 nights. Was told that I'm not getting a refund and was only there for 39 minutes. When I refused to leave until I received my refund, they called police. Never ever been treated like this before. Do not recommend this hotel to anyone. Beautiful rooms, horrible customer service

Hotel manager stole my money. I left $450 in a money clip in the room. Maid turned it into front desk, front desk called me to tell me I left it behind. By that time I was already several hours away so I told them to mail it. After several days not receiving it front desk said it was turned over to the general manager to mail to me. I asked for a callback. Called every couple days to speak with the "general manager." They were never there nor ever called me back nor ever returned my money clip. Now have Radisson Corporate offices involved. Such a shame that it was management here that is dishonest. Looks like Radisson corporate won't do anything either stating "has to be resolved by the property." Case # **

We are the grandparents of a bride... We are 77 yrs old and 85 yrs. We were in our room sleeping and the security person banged on our door at 230 in the morning and said our TV was too loud. My husband turned it low and then in a half hour 2 men came back and banged at the door again and said to turn the TV OFF. We were in a corner room with stairway next to us. I was so scared that they were intruders. We've been to thousands of hotels and motels and never had this before. There was partying going on in the hotel as there were two wedding that had gone on. I will never stay at a Radisson again. It was frightening.... In the morning the girl at desk apologized. Don't know who the security guard was or the other guy??? Please check this out.

I was quite impressed by our stay at the Radisson, our room was up to date, the staff was very nice and although there were several large groups staying there at the same time the service did not suffer.

Should be closed down. The worst experience ever. Was there and left. The board of health should investigate this hotel. Every was dirty and place has an Odor of death. People there left us without a place to stay.

I had the worst experience this past weekend. We specifically came to this hotel for the pool and it was closed the entire stay. Each time we asked about the pool (before arrival, at check in and during the stay) was told the pool will open shortly. If it was known the pool was not going to be fully operational just be honest about it. Our quick weekend getaway to relax was ruined. We could have stayed elsewhere and actually enjoyed ourselves.

The service at the Radisson at Valley Forge Casino Resort in King of Prussia, PA is absolutely horrible. It was a horrible nightmare after driving for 4 hours! My mom made a reservation for 3 rooms for 2 nights for my family to attend my cousin's wedding. When my mom arrived they couldn’t find her reservation, after a half hour she was able to check in 2 of the rooms. I was not arriving until the following morning and when I got there to check in they first told me they had no record of the reservation. Then my mom came down to say it was under her name and switched to mine. They had given the room away! So it is now 10:30. My cousin's wedding is at 11:30 so we have to get ready in my sister's room.

RADISSON BLU PORTMAN HOTEL - I recently purchased a service (6 nights stay) online, and then cancelled the reservation in less than 72 hours (as my circumstances changed) unaware that I was not entitled to a refund, the property (Radisson Blu Portman Hotel in London) have told me that I had purchased a "nonrefundable" package, hence I was not entitled to any refund. When I looked at the cancellation policy, it did not state anything to the effect that what I had purchased was nonrefundable as alleged by the property. The cancellation policy was vague and I am disappointed to note this hotel (presumably a reputable hotel) refuses to refund a reasonable amount. I did not travel to the UK and have lost pound sterling 1011, an unpleasant experience for someone who has never set foot or for that matter never travelled to the UK. Watch out people.

I reviewed rates in the area and the Radisson had the best rate but check in isn’t until 3 pm so instead of booking online I decided to go in to make my reservation to see if they would allow. Earlier check when I walk to front desk no one was there. An older man came over. Ask how he could help me. Told him need a room. He said, "No rooms available for you." Didn’t bother to open computer to even check or recommend another place or time to come back. I went outside and booked online with no problem. Plenty available rooms. I made complaint when I came back to check in at 4 but no response or followup. I complained again at check out and again nothing. I called Corp and made complaint on Friday. They claimed someone would follow up. Called back today because no followup and the response I received was, "We will refund you because no one called you back" but did not address the discrimination that I received.

Stayed on 4th floor of hotel 3rd week of March 2018. Carpet Dirty. Could see the plumbing fixtures under the sink in the bathroom. Bathroom door did not close - warped or needed to be rehung. When we arrived - Patio door was off the hinges. Seats on patio needed to be repainted. Housekeeping - did not replace the glasses in the bathroom. When we asked for room service - there is nowhere to put the tray - I wiped off the counter and it was extremely dirty - and towel was grey from the dirt. The above was NOT caused by any hurricane damage - but by a hotel that sadly needs to be completely renovated. We will not be returning.

We stayed a week at the Radisson in Merrillville, Indiana and the people were wonderful to us. It was a graduation party for my daughter from the time we got there to the time we left. We ended our stay with a cake and pool party.

Radisson Hotels in Macon, GA. It was great! Once we turned in to rest, we were able to do so with peace and quietness. The room was clean and fresh and the front desk clerk was genuine and respectful.

This note is to share your feedback that you belong to service industry, that too exclusive ( 5-star ) service industry, but your dealings are highly disappointing as somehow I have realized that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn’t used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you’ll prefer the new ones because that old business would help to close your current targets.

This note is to share your feedback that you belong to service industry that too exclusive (5-star) service industry but your dealings are highly disappointing as somehow I have realised that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn't used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you'll prefer the new ones because that old business would help to close your current targets. Below I am mentioning the whole situation which proves that the above mentioned facts are absolutely right:

Radisson Hotels in Roseville, MN USA - They kicked me out of the hotel at 10:30 pm, accused me of smoking (I don't smoke), called the police on me who came to my door and I was in bed watching tv. I'm a 56 years old and was in town taking care of my deceased mom's estate. I was appalled at this mistreatment. I was charged for my entire three nights though I was only there one night plus an additional $250.00 smoking charge which actually violates MN statute which allows them to charge 25.00 or actual damages which they had none.

This is the second Comfort Inn we stayed at in the Altoona/Duncansville, PA area. Hotel was clean; employees friendly and helpful; breakfast excellent; beds so comfortable; rooms quiet. Everything we needed for a great stay.

I stayed in the Edinburgh One on the weekend for two night. Pay £215 per night but was disappointed. There wasn’t no breakfast in the price. On the Saturday afternoon Me, husband and friends thought we have a drink in bar but we stood there for about 15 minutes to get served. The bar staff completely ignored us. There wasn’t anybody wait for drinks. Only us. The bar lady just kept cleaning. After I shouted to her are I’m invisible she still ignored us. Wasn’t very happy with the way we was treated. After we pay good money to stay there. I was in the same hotel in Cardiff the week before and all staff went out of their way to help me.