Radisson Hotels Reviews

We stayed at the Radisson in Salt Lake airport location. Our stay was horrible from the first day my husband checked in. Unfortunately we traveled separately or I would have immediately checked out upon arrival. Someone had spilled something in the lobby and it took the staff a complete 24 hours to clean it up. Secondly by the time I was able to go to my room it was unacceptable. The sheets weren't clean, our bath towels were satisfactory. They had stains on them. It was past midnight. I had to sleep in my clothes until morning, I called front desk. Told them exactly what was wrong, they assured me that housekeeping would take care of it.

My complaint is about how the Radisson Blu Hotel in Marrakesh, Morocco handled my experience with theft from my hotel room. I had a Kindle e-reader that I was unable to connect to the hotel's Internet. I therefore never took it out of my room. When I was packing to leave the hotel, I noticed that it was missing. I unpacked, repacked, and my husband and I checked everywhere. The Kindle was gone. I reported it to the manager, and he told me of all the safeguards they have to prevent thefts, including screening employees when they leave. I realized that the method was not foolproof, as an employee could easily give a stolen item to a friend who is not an employee, and would not be screened upon leaving the hotel. The manager voluntarily promised to fully investigate the incident and to send me the resulting report. He never sent any report, even after I tried contacting him several times.

Front desk Clerk Phillip was amazing, understanding, helpful and quick to respond after sister booking company messed up our reservation. Room was nice and clean and food was amazing. Would highly recommend! Awesome city view!

Corporate promised a free night due to my HORRIBLE experience in one of their hotels ONLY to now break that promise Even though I have proof in an email that they were going to enroll me in the rewards program for free with 20,000 points and now they won’t give it to me.

Radisson Hotel, Grand Island - Niagara, NY - Nice lobby and hotel was clean, but website pictures are deceptive. Front desk phones do not work, ever. Tried calling to edit arrangements prior to arrival - no answer. No gym, no restaurant, no food, no room service, no WIFI. Balcony window filthy. Termite infestation on balcony and glass door. Grounds unkept. Hotel needs overhaul - outdated. Has potential, but needs work. I will never return. Very disappointed.

Truly a great experience and getaway. Smiles and good people. The pool is enjoyable. Room is spacious and clean. Within distance to Applebee's and more. Not far from Raymond James Stadium. Love being here.

Recently stayed at a Radisson hotel that was absolutely filthy, with stains on carpeting, blood on towels and sheets, broken faucet/drain, orange tap water, green slime in pool, bedbugs, dead insects in windowsills, and inedible breakfast foods. When I brought the condition of my room to the attention of staff there, they did not act surprised that my room was dirty (or that someone else's clothes were in my bed, which had no blankets, by the way) and said they couldn't help. I ended up leaving the next day and was overcharged for my stay--something the hotel repeatedly refuses to refund.

Run! Don’t stay in this dingy, dusty, filthy hotel. Staff extremely rude and incompetent including the “manager” Patrick. Used condom found in room, hair in bed and on sheets/pillow. Mold and mildew in shower on shower bench. Shower broken, had to locate my own maintenance man, asked for different room and was refused. Asked for full refund. Was refused. Patrick was rude, and had no control over workers and their incompetence. Was charged even though I used all points and worker who Checked me in couldn’t even tell me why. Spent more time on the phone with corporate that actually recouping. Filthy hotel! And noisy!!

I was on my business trip to Oklahoma City on 08/17/2021 and since I am a Radisson Platinum member, Booked a room at Radisson airport. Planned to Get out of the plane, go to the room, and get ready for the following day's meeting. But unfortunately, everything went wrong until I left this the dump. Platinum members usually receive an upgrade, snack pack, bottled water, and breakfast in the morning. Anyhow, at the start, I checked in around 8 Pm with the snobbiest woman I ever met. It took her half an hour to check a room and then told me to grab A buttled water from a refrigerator for FREE. Well, I passed and head to the room to get some rest. She gave me a small room with a musty smell.

This was a franchise owned location and the general Manager Stephen Lee is a disgusting liar that will charge you for even being 10 min past check out and will not care or give any hospitality, for this I have contact Radisson directly and they were of no help, this is why I will never use any of their locations ever again.

It did not have a restaurant, lounge, beach towels & umbrellas, Nonworking elevator And nonworking hot tub. The floor was sticky and I saw a roach at the coffee area in my room. Serious. The pool was not clean also. Checking out early, I addressed my concerns to the front to ask if they were extremely unprofessional and she knew I was leaving and did not inform me the elevator was out and I had to go down five flights of stairs with my luggage.

My stay at the Bismarck Radisson was the loudest and most horrible hotel stay I have ever had. After informing the front desk they asked me if I informed anyone at 3am. I said no. I just held my pillow over my head and sat there for 4 more hours.

Terrible new year stay!! Complete mismanagement by Gm Vikas ** & staff. Had a very bad experience Of new year day 1/01/2021. Our stay at Radisson Shimla was Horrible. Stayed on 1/1/2021 in Room number 3405. Following issues faced;

The Customer service I have experienced with this hotel chain has been superb! I stayed with them both in Gdansk Poland and Lisbon Portugal within last year. Just a class act in my experience. I would highly recommend them.

Having to cancel our trip to England because of the Covid 19 pandemic I was delighted with all of the hotels we had booked with one exception. Each one, Hilton, Marriott and Hampton Inns gave a full cash refund. The one exception was The Park Plaza, Westminster Bridge Hotel in London. In my initial phone call with Radisson I was told that I could expect a full cash refund but because of the volume of cancellations it might take several weeks before the refund would show on my credit card. Since then the policy on Covid19 appears to have changed. I have now been told that there will be no cash refund or even an eCredit. Warning to other travelers. Stick with those hotels that are giving credits during these difficult times like Hilton and Marriott when making future plans. Very shortsighted view by Radisson. Something this frequent traveler will keep in mind.

The most greedy network in the world. I had reservations at the Hotel Radisson Spa Gran Canaria Mogán on 15-21 March 2020, the Spanish government announced the alarm, plane flights were suspended from Poland, I wrote to the hotel and also to the headquarters in Europe with a request regarding the situation to change the date of stay (great other chains - Hilton, Spanish hotel chains) offer free changes to reservations or cancellations. But Radisson's bureaucratic response - the hotel is all ok, and the rules of resignation or change are rigid. This is not just about money (although the amount I paid is large EUR 2,750), but about humanity... It follows that they are able for money for everything. I never start on this network anymore. Adios.

While other hotels are doing the right thing and allowing no-fee cancellations, the Radisson chain has NO CANCELLATIONS WITHOUT PENALTY except to the hardest hit countries like China. Heck, the Hilton just announced no cancellation fees across the board. So now this 63 year old with a heart condition who can't go to Scotland is going to lose $674 because these greedy scumbags would rather steal money than join the rest of the world in helping our fellow man. I will NEVER stay at another Radisson property. I hope they go bankrupt!

Linen had stains and I didn't get a good sleep cause the pillows was way too soft and I have neck problems and I woke up with bad neck pain so I am a unhappy customer. I paid for 2 rooms and the hotel don't want to make it right. In no way that's fine. I'll just post it here and I'll go somewhere else next time. Those pillows was like sleeping on balled up sheets.

The Bathrooms in the Radisson Hotel Southend-on-Sea. We had to change rooms as the smell of Urine in the toilet was so overpowering I could not breathe. Yellow scum all around the rim of the toilet bowl stinking of urine. Bottom of toilet pan completely black. Thick black mold around the bathroom 422. They moved us to another room which had no heating so they supplied an electric radiator which only had 3 wheels and was tilting over. As I entered the bathroom to check it was ok the stink of urine hit me again. Mold all around the shower. No bath even though I originally booked a bath so they moved us again to another room and once again the bathroom seat on the inside was covered in thick yellow urine stains and it stunk. We had wasted a whole day moving rooms. Absolutely disgusting. Just wanted to leave and go home. My husband's birthday treat was ruined.

I booked my stay for October 11 – October 12th through Priceline for your property at 3155 S. Vaughn Way in Aurora Colorado. During my stay someone on your staff left the door to our room open with our property inside. We called down and spoke with a manager that apologized, said that she made a report and sent up 2 free breakfast coupons. Approximately an hour and a half later your staff double booked our room and gave three men a key to our room and they attempted to enter while my husband and I were in bed naked, Thankfully my husband got to the door before they were able to enter. Once again we called down, but this time we were put on hold then told that the managers were in a meeting. I proceeded to called the customer service number and customer service was about to get a manager by the name of Regina on the phone. At that time she told me to come down stairs to the front desk and she would make it right.

I just checked into my room here at the Hauppauge location in NY. Upon entering my room, there was a light out on the night stand, a ripped bath towel with a hole in it, the wallpaper was dirty, the vents were rusty. I asked for extra pillows, towels and conditioner upon booking on the website. None of which were in my room. No refrigerator so I went for ice. After checking all 4 floors with all broken ice machines, I came back to room and called front desk to ask for ice. No answer after 6 rings. I would not recommend this for any couple to stay. Feels very **.

After making a mistake on a reservation on booking.com I sent a message to Raddison Corpus Christi to help. Instead they charged us the full $519 for a reservation we couldn't use due to the error. They did NOTHING to make this right or help us, just took our money and ceased to respond anymore. Never again.

I had the worst experience trying to check into your Fond du Lac, WI Radisson Hotel on Sunday, July 7, 2019. A family member had died, and three rooms were booked for that purpose. To begin with, Nequana, the front desk clerk could only find two of the three booked rooms (I will say that the third room was booked a day after the first two rooms, BUT it was booked by the same clerk.) I called my sister for the confirmation numbers, and the third room was found. The young lady informed me that we had room 214, 216 and 269. I explained we were there for a family funeral and asked if that third room could be closer to 214 and 216. She informed me the policy was never to move rooms. I told her I knew that wasn’t correct, as family members had stayed there quite often during the past year when we were there to see the relative who passed a few days earlier. She refused to even look.

Radisson Hotel Niagara Falls-Grand Island. Greenly it is a pity that the hotel having an excellent location and a well designed structure does not do the maintenance or the necessary arrangements so that the guests can enjoy the place. The hotel needs to be repaired/remodeled and have new carpets, furniture and paint, more than a luxury hotel like the Radisson hotels. This one is look like abandoned. The entrance to the hotel horrible, holes in the walls and floor and dirty. The front desk service is terrible.

Awful experience. I asked for extra towels and was told that this hotel does not allow guests. When I tried to explain I was here for graduation and my daughter was staying with family that she just came to get ready, I was basically called a liar and asked to leave the property. I said I would gladly leave with a 400 refund which is what I paid for 2 nights. Was told that I'm not getting a refund and was only there for 39 minutes. When I refused to leave until I received my refund, they called police. Never ever been treated like this before. Do not recommend this hotel to anyone. Beautiful rooms, horrible customer service

Hotel manager stole my money. I left $450 in a money clip in the room. Maid turned it into front desk, front desk called me to tell me I left it behind. By that time I was already several hours away so I told them to mail it. After several days not receiving it front desk said it was turned over to the general manager to mail to me. I asked for a callback. Called every couple days to speak with the "general manager." They were never there nor ever called me back nor ever returned my money clip. Now have Radisson Corporate offices involved. Such a shame that it was management here that is dishonest. Looks like Radisson corporate won't do anything either stating "has to be resolved by the property." Case # **

We are the grandparents of a bride... We are 77 yrs old and 85 yrs. We were in our room sleeping and the security person banged on our door at 230 in the morning and said our TV was too loud. My husband turned it low and then in a half hour 2 men came back and banged at the door again and said to turn the TV OFF. We were in a corner room with stairway next to us. I was so scared that they were intruders. We've been to thousands of hotels and motels and never had this before. There was partying going on in the hotel as there were two wedding that had gone on. I will never stay at a Radisson again. It was frightening.... In the morning the girl at desk apologized. Don't know who the security guard was or the other guy??? Please check this out.

I was quite impressed by our stay at the Radisson, our room was up to date, the staff was very nice and although there were several large groups staying there at the same time the service did not suffer.