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Radisson Hotels in Roseville, MN USA - They kicked me out of the hotel at 10:30 pm, accused me of smoking (I don't smoke), called the police on me who came to my door and I was in bed watching tv. I'm a 56 years old and was in town taking care of my deceased mom's estate. I was appalled at this mistreatment. I was charged for my entire three nights though I was only there one night plus an additional $250.00 smoking charge which actually violates MN statute which allows them to charge 25.00 or actual damages which they had none.
This is the second Comfort Inn we stayed at in the Altoona/Duncansville, PA area. Hotel was clean; employees friendly and helpful; breakfast excellent; beds so comfortable; rooms quiet. Everything we needed for a great stay.
I stayed in the Edinburgh One on the weekend for two night. Pay £215 per night but was disappointed. There wasn’t no breakfast in the price. On the Saturday afternoon Me, husband and friends thought we have a drink in bar but we stood there for about 15 minutes to get served. The bar staff completely ignored us. There wasn’t anybody wait for drinks. Only us. The bar lady just kept cleaning. After I shouted to her are I’m invisible she still ignored us. Wasn’t very happy with the way we was treated. After we pay good money to stay there. I was in the same hotel in Cardiff the week before and all staff went out of their way to help me.
Enjoyable stay at Radisson in Yuma, Arizona, in every respect. Friendly and professional staff, clean rooms great amenities, and perks. Breakfast was not fantastic, mostly the same thing over and over each day.
Recent stay at the Radisson Hotel Rochester Riverside - For a 15 story hotel and booked quite full, most of the time only one elevator out of 4 worked, not enough clothing carts, no restroom facilities in the Lobby Area (only in restaurant when open), very dirty carpet in rooms, dining facilities could not handle the guests because of understaffed. Had to walk a block to get a cup of coffee because dining room was full, when seated in dining room wait staff was sparse and many got up and left after an hour of wait to take an order. Please note I stayed there 4 nights and it should have been an exciting time and turned out to be a nightmare. Desk staff seemed not to care at all and were not apologetic. Now if you do not believe me check out the other guests from 8/26/17 thru 8/30/17.
I just had the worst experience here. Here am paying for a room (not begging) in Panama when a friend of mine who knows I'm in Panama pays me a surprise visit. I don't want to stay downstairs going up to my room security stops me and directs me to front desk. This is the great part Rommel at front desk tells me I have to pay for my friend to my room. I told him I'd pay if she was overnighting but we were just looking for a quiet place. He called his supervisor Sacado after who then echoed the same thing saying it was hotel policy. I asked them to show me were in the hotel's policy I am barred from having guest in my room. Which they could not show of course. They barred me from my room and said I'd have to entertain my friend in the lounge. They practically treat her like a hooker to my horror.
After a while I could not bear the humiliation these people were meting out. They actually had a security person monitoring (and I mean hovering over us). We took our conversation outside because it was overbearing. Keep in mind Panama City is... a place to be wary at night even close to the hotel. I going to seek legal advice on this and I'm sure that the big boys on top won't lose any sleep on this but I needed a place to voice my disappointment on this matter. Other than that the stay was good.
I called the hotel to cancel my reservation and was informed by the hotel front desk that the reservation was cancelled and was told very clearly that I would be charged only for one day at the most or would be refunded completely since it was a no show. When I called Radisson Hotel again to confirm the refund, they refused saying that there is no calls from me regarding the cancellation whereas I have proof from my phone records that I called Radisson Hotel and talked to their front desk regarding the cancellation. Also, their director ** refuses to go through their call records. It is not my fault that their staff is not trained well and that it was not logged. Their staff should be trained to correctly advise the customers and be honest enough to record the cancellations. Never ever book into Radisson Hotel - 4444 Gateway boulevard and through hotels.com.
The room was very clean and tidy. The staff cleaned it frequently. Sheets and pillows were clean. There was no dust or dirt on the bed or floors. Even the window bed was clean. I don't remember much about the amenities available besides the standard shampoos and hair dryer. But the room was shared with 4 other people and the amenities were kept restocked. The customer service was good.
A home away from home, fully stocked bathrooms, excellent accommodations, comfortable beds, convenient location to restaurants and main highways. Nice pool area and convenient ice machines, free breakfast and early morning wake up call if necessary, convenient location to attractions nearby and shopping centers. An unexpected bonus for something you would normally do on your road trip... free nights for what you would normally do anyway. Pleasant surroundings and helpful clerks make your stay enjoyable. Smiling clerks who cheerfully answer your questions. Very helpful late night arrival and pleasant surroundings. Maid service if you need it no matter what time of day.
Was very clean and respectfully kept up. Bathrooms were clean and beds were nicely made every day. It is one of the cleanest hotels I have stayed at. There was an outdoor pool, fitness room, also a bar and we could see Alcatraz from our balcony while sitting out there. It was a fun hotel. Customer service was great. They gave us extra pillows at the front desk and were always very eager to help when we asked for advice or directions.
Everything seemed new and freshly laundered. Common areas were well-kept and nice. Housekeeping came on time and took care of all the linens and stuff. All was good. It was all standard stuff. Fitness room, pool, everything was hotel good. Every place you looked, good hotel stuff. The lobby was well-lit and had ample seating. I'm not a member of the rewards program, but I saw a couple of people who were, and they seemed to be pretty happy with all the stuff they got from it. Everybody at this hotel was super nice. The front desk staff was really helpful and friendly, the housekeeping staff was prompt and thoughtful, and the maintenance people said hi when you walked down the hallway.
The beds were always made just right and the bathroom and the rest of the room was always clean just right when we returned back to our room at the end of the day. The hotel had free parking for its guests, also there was a restaurant/bar on site. There were both an indoor and outdoor pool. They also had a play/movie room for children. They had their own laundromat and store on site for guests. I'm not real sure actually about their rewards program as that I am not a member of this program. It would be something that I would be interested in doing research on because I enjoyed my stay at this hotel and would enjoy staying at another Radisson in the future. Everyone at the front desk, the maids we came into contact with, the employees in their restaurant, and stores on site were all very friendly and helpful to us during our stay.
You will like it very much and love it and want to come back and want to stay again. Bathroom was clean and sink was clean and very nice. It was very comfortable and you will love it very much. We were treated very nicely and service was good and nice and you will want to come back again and you will love it.
It was clean enough for a short stay when we stayed there. It had good service, and good location. The service people kept the room in good shape for as long as we were there. Overall the amenities were good. We had coffee in the room as well as other things like iron and hair dryer. We had clean towels and shampoo and conditioner and the hotel has a small spa where we could exercise. The customer service was pretty good. We had no issues with the hotel.
The hotel was clean and up to my standards. I didn't see anything I was unsatisfied with. The bedroom was tidy and beds were made. The main lobby area was very clean too. There were nice amenities but nothing out of the ordinary from any other hotel. I was very pleased with the service as we didn't want or need anything over the top. People were very friendly and polite. They helped us with whatever we needed and answered any questions we had with a smile. They were fast and kind.
It was very clean; I was really impressed. Honestly, for the price I paid I wasn't expecting much, but I was pleasantly surprised. It was very nice. Would love to stay there again! Had a continental breakfast, coffee pot, oven, stove, refrigerator, freezer, microwave (an entire mini kitchen), as well as a bathroom with toilet, shower and sink. The bathroom was quite spacious, too- loved that! It was perfect! The staff was so friendly. They made the stay even better. I wasn't there for great reasons and the staff made my visit much more pleasant.
Neat and clean rooms, excellent bathroom cleaning, furniture very clean and wiped down, beds in excellent condition, nice welcome and easily filled out forms, good location, safe area, pleasant surroundings. Had an excellent swimming pool, plus changing area, inside pool which made it easy to go from room to pool. Good breakfast in the morning and employees very accommodating and friendly. Relatively comfortable with newspapers in morning and continental breakfast. There is a point system based and contingent on number of nights you stay at the hotel. Of course, the longer the stay, the greater points or rewards in regards to free overnight stay. Worth looking into. Great for family and romantic evening. The staff was extremely attentive to any questions but more important, working on solutions, whether it was for a listing on how to get to a location or their recommendations for food (which was excellent) or places to go and see.
Room was clean and comfortable. Amenities were great. Love when bathroom has Jacuzzi tubs. Want place that offers buffet breakfast in the morning. Enjoy large rooms and free movies. Enjoy big bathtubs because I want bubble baths when I am on vacation. You get discounts on rooms and receive coupons to use at restaurants near the hotel. You get discounts on other hotels in the chain as well. You get free room service and can get upgrades when you are nice to front desk employees. The concierge helps arrange transportation to different tourist sites you're interested in visiting.
When I stayed at a Radisson Hotel in Florida it was very clean and updated. It felt like a luxury hotel but was not very expensive. There was no dirt and the sheets and blankets were very fresh. My favorite part of this hotel was the outdoor area and swimming pool. The pool was very innovative in that it had lights and music that you could hear only under the water! It was very cool and I've never seen it anywhere else! The employees at this hotel were very friendly and personable. We did not eat at the hotel so we only encountered the people at the front desk and the bellboy. They were very pleasant!
It was so immaculate. I was impressed with the cleanliness of the lobby and our room and would definitely recommend this hotel to anyone. I would stay every night if my financial situation would allow for that. The amenities were great. They came to your room to offer anything you could ask for. There were plenty of towels clean and the best shampoo and conditioner that you will find at any hotel. I loved the coffee they supply for your room and room service. The rewards program was ok. I didn't really earn a lot of rewards but the room itself and the courtesy was reward enough for me. I really appreciated the hospitality they showed us and the free breakfast they offered. They were very courteous and the nicest people that I have ever met. They made you feel at home. We hated to leave. Wanted to stay longer. Wish we could have.
Bedrooms were neat as a pin! Would stay there anytime I travel! Bathrooms were spotless! So refreshing from other hotels! No dust! Even smelled fresh when you walked into the room! Linens were soft and clean! Free breakfast in the morning, which is a must for me! Morning newspapers available! Plus, pamphlets for neighboring things to do! A gym to work out and some have a pool! What more can you ask for! After staying so many nights, you can accrue a free night!! This is an added bonus!!! Great service, great place and a free room! Plus, other discount if you have an AAA card! Try it just once!! You will love it!! They were always very cordial and polite. If I asked for any assistance, they would quickly assist for anything needed. Towels, forgotten items you left at home or questions on area attractions.
It's great place to stay. It's very comfortable. Very clean. Very nice stay. They have lots of locations all around in different states. They have lots of amenities. They have nice clean pools. They have a nice exercise room for guests to use. They have a fridge in rooms for guests to use. They have a free hair dryer to use in each room. They have free wifi available. They have large rooms. They have free buffet style breakfast for each guest. They have free newspaper for guest to read. Free local calls. Shampoo and soap in each room.
Rewards in which you earn points each time you stay at hotel. Then you can redeem for discounts of free nights available to you. You can get rewards more by using hotel rewards credit card and earning more points quicker than using your reg credit card. Great customer service. they are very helpful. They will go out of their way to make your stay more pleasant. They will help you find local restaurant or other things to do in area. They will help you make reservations for other things.
The room was very clean. I have no complaints. Housekeeping does a great job at cleaning the rooms and maintaining the level of cleanliness throughout our visit. There was a rewards program offered, but you could either accept the hotels.com price OR the reward card price. The website price was lower than the reward card price, so we used that. Staff was friendly and prompt. Any difficulties we had they addressed immediately (such as a noisy room next door). We felt at home there.
The hotel and rooms were spotless. There were not any strange smells, didn't see any bugs or anything like that. The housekeeping did their jobs on time and were quick about it. They had a indoor pool and a gym but the gym was closed due to a remodel . It looked big in there through. The pool was nice and clean but I'm not a swimmer. They were extremely helpful and friendly. They didn't have a problem helping out and explaining things. They took the time and showed that they knew what they were doing.
Everything was quite awesome. Absolutely no stains or weird smells in the room, lobby or hallway. I would highly recommend the hotel and definitely stay there again. Everything was great. I do wish they had free breakfast, but they had free flavored water and coffee in the lobby. The wifi was good and all the bathroom essentials as well. Being a part of the rewards was great. It knocked off $10 per night just being a part of it. It was very easy and helpful to navigate the website as well. Everyone was very kind and helpful that I or my husband spoke with. They were very helpful with anything that we needed before and throughout our stay at the hotel.
When we arrived our room was impeccable and had no malodor. We only stayed a weekend so we did not use maid service but the rest of the building was pristine, even the gym. We stayed for tournament and it had lots of food and stores nearby making it easy to grab food before or after a game. Our favorite part was definitely the beds. They were so comfortable we wanted to stay in them all day. I did get a deal with my AAA card. If I were to frequent hotels I would chose to get a rewards card through Radisson. Everyone we dealt with was very nice, and informative. The woman at the front desk happily gave us directions on more than one occasion and also recommended good places to eat in the area.
The towel felt nice and clean. The sheets were soft and white. There was no dust anywhere in the room. The floors were clean. It was nice to come into a clean room before I went to bed. They had the right amount of shampoo and conditioner. The soap had a really good smell. It was nice to have a shower cap for my wife. They were nice and friendly. They got me checked in and out very fast. They were able give me good recommendations for sightseeing. They were very professional.
Room was clean. Washroom was clean. Ac was working. Toiletries were available. TV was working. Mattress was clean. There was no smell in room. It had all the amenities in room and washroom. There were sufficient lamps in room. Children play area was available. Indoor swimming pool was available for adults. I am not aware of any rewards program available at hotel. If there are any reward program, it should be brought into notice of customer. We checked in at late night. Still attendant did not make any fuss. Breakfast was served hot. Room cleaning service was available 24 hrs. Staff was very polite.
Very clean. I have no complaints. The rooms were very clean. No complaints here. Plenty of soap and shampoo. They had a great pool and exercise room. The breakfast was just lovely. Coffee was good and easy to make. The staff was very kind and helpful. I asked for extra towels and they were brought to me right away. The front desk was very friendly.
The room was very clean. The bathroom sparkled and the sheets were fresh. The windows were clear. The floors were spotless and there was no trash. Plenty of soap. The soap was a very good size and so was the shampoo. There was a variety of towels and plenty of space. There was a lot of conditioner. It is very easy to obtain a lot of points and use them. I earned points very quickly. I was able to earn points for each time I booked a room. I was very very happy and pleased to have customer service attend and anticipate all of my needs before I had to ask for them. The response time was quick and friendly.
Staff made sure room is to me and my brother's liking before we check into the room to stay and sleep in during our vacation time to whatever and wherever we are traveling at. Just the basic bed and television and also bath so that my brother and I can freshen up, shower and relax during the late afternoon and evening watching whatever is on the television. I believe my brother gets some kind of benefits whenever he uses it to check into a hotel whenever he and I go on vacation either in the United States or internationally such as Europe. The staff is very attentive to whatever I or my brother want/need such as fresh towels or toilet paper for our hotel room when he and I need it.
Some issues with cleanliness under the bed. Found ages old bottle of juice under the bed and a full bottle of lotion, proving that cleaning isn't done thoroughly. Provided free breakfast in the mornings, refreshed sheets and towels as needed, placed chocolates in room when we requested it. Overall fantastic. Good rewards For travelers, especially out of state stays. Includes special access to refresh room which is a nice bonus. Included snacks like fruit! They were fantastic at accommodating me and my friend with two separate beds despite my one bed room just because I am a blanket hog. Provided chocolate when asked when booking and in general seemed happy with their jobs.
It was very clean. Our room was immaculate and the amenities were awesome. There was WiFi which I appreciated. There were two bedrooms and a tiny kitchen. Although we didn't prepare meals there, we did use the fridge to store leftovers from restaurants. We did eat the leftovers for snacks. What I loved was the free breakfast on the third floor. It wasn't a typical continental breakfast like most hotels, it was more like a nice restaurant. As I said before, there were two bedrooms, WiFi, a television, and a cute tiny kitchen - everything totally awesome. Nothing was really modern, just nice and homey. Couldn't give a better recommendation. Everything was great, especially in the lobby - delicious cookies at all times - just like a B and B.
This hotel was very clean and stayed on top of needs within the room, as per requested. The floors were as clean as what I keep at home, if not even more clean! The amenities were helpful and allowed for a comfortable stay. When I needed random things (band-aid for example) they were able to get it to me quickly. The pool was clean and nice. Their rewards program leaves you wanting to come back time and time again. For each visit you make you get a note added to your account information. I find that staying in the same hotel, while under the same management also helps because they remember who I am. Their customer service was amazing. At each hotel I have been to with this company I have had wonderful experiences. They are kind, thoughtful and will go over and beyond for their customers.
The maids and room service people are always very attentive and nice. I have never had any problems with the cleanliness of the rooms at any of the locations. The amenities are okay. They're also not all the same. I've had some locations that have better amenities than others. Customer service - it's always A1 perfection at Radisson Hotels! I have absolutely zero complaints about their customer service. They always treat me well and always take care of even the smallest of my needs. They are great in the customer service department!
Not bad could have been cleaner. Sheets had shoe marks on them and floor needed swept pretty bad. But I have stayed at worse places really. Not too horrible but not great. Not much to do just a bar and I'm not much of a drinker so there really wasn't all that much for me to do, except tend meetings and watch tv. Raddisons are nice hotels, friendly desk people when we visited! We got everything we called down to the desk for and always in a good time frame. The people were all friendly and helpful. It was a good visit!
Radisson was very clean. My room was clean as well as bathroom. The room smelled good too. I liked staying here and will come back. Very happy there. I was happy with everything. From Wi-Fi to cable tv and swimming pool and also breakfast. Was loaded with more than I thought and was a great value for the price I paid to stay there. Everyone was pleasant, friendly and helpful.
The other Hotel in Kitchener was given a deal for room and meal charge. Later on Radisson Kitchener was telling us to match the offer. Which we decided to come. But they charged us more than the previous hotel asked us by 30%. The Hotel is not trustworthy. The meals are terrible. Once you gave your credit card info they play with it. I am not recommending any business people to go there. Do not even listen your concerns. Especially the Hotel Management, Manager as well as the Director of sales. We are so sad. I will not recommend this Hotel at all. Thanks.
Outstanding customer service. Great. I was on club level. We walked everywhere from the hotel. Everyone at the hotel went out of their way to make sure our stay was great. The room was very clean and the tv in the bath was neat.
Friendly, efficient. Comparing the rate against other hotels in the area it was good value. Everything that we would expect in a hotel room. Very clean. Free parking. Totally satisfied. Will return. Hotel recently renovated. Upgraded bedding. Great checking staff even though the hotel was at capacity.
I broke my foot at the Radisson at Ft McDowell and they paid me NOTHING! They paid their millionaire, scumbag attorney Charles ** of Manolio & Firestone of Scottsdale. If you want attorneys that like making you miserable and BROKE, stay away from them. God is not happy with them!!
Visited the hotel last night 1-30-16. It was a bed bug in our bed! Took the bug to the receptionist. We left immediately! Never will go back! Waiting on manager to contact me back for my refund!
I stayed at this hotel recently and upon arrival I asked if I could upgrade my room to something bigger. The hotel manager, Stephanie was very friendly at the time and showed me some rooms and options. She informed me that the price of upgrade I wanted was going to be a total of $75. I asked her this three times as it seemed like a no brainer. I had already reserved and paid for my room on Priceline and so all the hotel would be taking off my credit card was the $50 for room incidentals and the $75 upgrade plus all the tax. All of the sudden I see they have charged my card $610 for charges that they couldn't even explain. I showed them the charges and asked to speak with a manager. They gave me their name and I told them I would not be paying for $610 in charges that they made on my card without my permission.
The only explanation she could give is that the upgrade was actually 100 and that the VIP level was also not included so they wanted to charge me an extra 25 on top of this. Plus extra for incidentals for no reason. The hotel manager Stephanie is new and incompetent. When I called her manager she seemed to side with Stephanie and didn't understand what I was explaining to her. She offered no remedy or solution or even apologizing for the total lack of respect to my card and my money.
I told her I wasn't happy with my stay and she said I could leave the hotel if I chose. WHAT? I read the policies of this hotel and you are supposed to satisfy me 100%. I am not even 1% satisfied in the way the hotel treated me and stole my money. SO now I am up disputing these charges and have to go after the hotel managers personally for stealing my money which is a felony in Minnesota. I am unhappy and unsatisfied and this is only the first half of this stay. You can't just charge my card and expect to get my money and offer no solution. I upgraded cause she sold me on the room at $75. Not for $600.
We booked 2 rooms for the night before we were to fly out. When we got to our rooms 815 and 812 the carpets were so filthy with stains and just plain dirt that we both wanted to leave. Being the Women's World Soccer games we were afraid that we couldn't find another room near the airport. Room 815 smelled of smoke and spray that must have been used to cover the smoke smell up. That toilet rocked back and forth when sitting on it. The sheets on one of the queen beds had stains, it look like blood and who knows what else. In room 812 the carpets were just as dirty. You wouldn't dare walk without shoes in either room. The sheets in 812 were torn and the bed was a joke. It was a Select Number bed that didn't work. You could inflate it and it would just deflate to a hard surface. The only saving grace was the bathrooms were clean. We didn't realize it set in the middle of Chinatown and the only food around was Chinese.
When we left I told the gentleman at the desk that the hotel was the dirtiest hotel I had ever stayed in.. He said the carpets were to be clean that day and the next day. Those carpets hadn't been cleaned in years. If the carpets are that stained then they should be taken out and replaced. It I had not stayed in a Radisson before I would never even consider walking in one again. He said he couldn't do anything because I booked through Travelocity. I have emailed Travelocity and told them how dirty the hotel is. Someone needs to go in and replace carpets and drapes and even the chairs in the lobby looked old and soiled. Hopefully I will hear back from someone in your company. I am 69 years old and travel a lot so I have stayed in hotels all over the world. Not one hotel has been in such a need of redoing as the one in Vancouver. Thank you.
PS I was so ashamed that I had made the reservations for us and another couple. I did check out TripAdvisor and maybe the only people that replied worked for the hotel or just don't care where they stay.
Hotel Newport Beach CA - The Radisson had agreed to let commuting airline employees park overnight in lot. They issued us the same parking passes the hotel guest receive. Without notifying us of any change in policy. They had our cars towed! It was quite a surprise to arrive at the parking lot and find your car missing. The front desk's response was it was ordered by the general manager Mr **; and he was unavailable to answer any questions, and he would call us after he got out of his meeting. I have yet to receive a phone call or response to my email.
We are members with your Radisson hotel and went for dinner on 11th June at East West cafe Varanasi. Very sorry to say that the food quality was pathetic and all of us came home hungry. As on a Thursday you give 50% off it does not mean that even the quality falls down to 50 percent.
I was in town for an 8 hour engineering test and stayed at this hotel. Within the first few minutes there I had to deal with sexual comments from the night manager. I then found feces, mold, and blood in my room that wasn't mine. I went to see the night manager face to face and he gave me a look and tone nearly accusing me of the issue. I had discussed my issue with ** who told me they thoroughly inspect the rooms and that the night manager doesn't remember getting a call about the issue. He didn't mention I went down to the lobby.
I was given a refund for the issue and a week later was re-charged for it. I tried calling the hotel and emailing ** but of course he never responded. Those actions were illegal since I never authorized a purchase. My card company got me the money back but ** is supposed to represent the entire hotel and won't respond when there is an issue? I would lose my job for that.
Radisson Blu Hotel Jaipur - These are the issues we faced: Bathroom towels smelled so badly. Very late room service. Ordered food-butter chicken and paratha (in-room dining) and left all the food untouched. Chicken was not fresh and there was a peculiar stale smell coming. Your staff constantly asked us to pay us the in-room dining bill immediately, as if we will run off from the hotel without settling the bills, especially when we checked in half an hour before. We were forced to pay immediately by your staff and room service even before we started having the meal. It was humiliating.
We were given false commitments by your chef while having breakfast for the next day. And he refused to entertain us on his commitments the very next day while breakfast. His name is ** & had a word with ** (F&B Manager) as well. We have repeatedly asked for the complimentary food basket. When we got it, all fruits smelled, were not fresh and stale. They refused to replace that as well. Everything has to be ordered again and again, even there was no water bottle available in the room. Overall, it was a very bad experience staying at your property. I will not recommend this property to anyone at all.
Very bad experience at Radisson Blu Marina Con Place. We booked a deal for 7 ladies for buffet lunch.. no service was given. No one was interesting in serving us. If they are not interested to cater the Groupon deal's people they should not put on it.
Dear Sir. I am telling my problems from past 6 months but the resort is not bothered to even listen to it so had contacted their head office for the same but their reply was also not convincing, so want to know how can i proceed and what action can be taken against the resort. I would like to get to your notice that I have visited The Wharf with my family (5 Members) to the restaurant on 15/08/2014 our Bill No: ** Tbl 26/1 for the occasion of my brother's birthday and felt really bad for how we were treated and the service provided by the team in The Wharf. I was there just for dinner.
My parents were felt so bad with the behavior of the staff members that they didn't dine properly. We came with so much of charm to restaurant that we will celebrate my Brother's birthday but your team had spoiled / ruined my day and made us feel why the heck we choose such a cheap and worse place where the management is concerned for money. The Wharf, Radisson Blu Resort Temple Bay, one of the worst ever star property I have visited where the restaurant staffs doesn't even know how to greet and treat the customers properly and prove they are just in this business for money and not provide good service and quality food.
The restaurant manager Mr. ** told us they are not taking any reservation over phone for 15/08/2014 but when we visited there they told without reservation seating is not provided, but later provided. While having dinner, the waiters were not friendly at all and didn't give a good service which was being told to the Mr. ** but nothing was done and food served was not also that good as it used to be earlier. The very atmosphere there has changed and looks as if the management has instructed F&B Manager, Mr. B ** and Restaurant In-charge Mr. ** to generate maximum revenue from the restaurant and so the wharf team is playing with the quality of food and services?
When we had asked for onions the waiters behaved so rude and didn't even care to respond us properly and treat us well, if they wanted to charge us for onions, lime, green chili and chutney they could have charged us instead of being so bad and rude and then not provide with good service to us. One of the waiter had the audacity to even revert back that we had provided you already and left the place and other waiter told that we don't keep stock of onions in The Wharf, we have to get it from our main restaurant only. Such cheap and disgusting reply given in a star property, the very feel is itself that management has hired road side people for service.
We asked the Mr. ** about the food he has got on the table, he was not sure and even more surprising was that the head chef also didn't know what was being served on the table. When the head chef itself doesn't know what he has served on the table how can we rely on such a restaurant for a quality food? Later on they had got a cake for my brother which we had even refused to accept since we were in a fear that it would be a stale one since Mr. ** had earlier told cake is not possible since Chef is not available to make the cake and cake shop is also closed. Then how come they got the cake when chef was not available?? For such a pathetic and worse service I will rate 0 only and seriously will not recommend anyone for this restaurant, since they had spoiled my evening by not giving good quality food, service was worse and way of approach by the waiters and the Wharf Team was pathetic.
On 16/08/2014 I had spoken to Mr. Shabin ** in this regards and he did give his apologies and when told only apologies don't work many a times, he made it clear it’s up to me to visit the restaurant from next time onwards and also he didn't have any sort of problem if I give a negative remark about the restaurant to my friends and dear ones. It’s understood that since you have many guest on daily basis so you don't mind being rude / talk nonsense to the customers as Mr. Shabin had told they have 141 rooms and generally they cater to the in-house guest only. Then why is the restaurant made open for public, is it to harass them / insult them?
You can very well keep it as private one and put a board outside - outsiders not allowed, access to restaurant, lounge, etc. is only for the in-house guest. It was really disgusting talking to Mr. Shabin who told himself as GM of the resort and also tells that we have made your day by giving you the food complimentary. Has the management given such instructions to the team for the mistakes they commit after insulting the guests? Is it good on the part of management to tell like that? Kindly let me know why such a bad behavior with us and why did the team in The Wharf had spoiled our day. What's the happiness you all have received by doing such a cheap act? Also let me know what best is the solution for the same. Awaiting your reply.
I booked a two night stay at a Radisson Hotel and so did 4 of my colleague. It turned out that my business meeting was canceled so I called to cancel my reservation. I was told it was non-refundable. My colleagues were able to get refunds. So I called the manager to get an understanding since I was cancelling 1 day after booking and two days prior to my stay. I was told that it was non-refundable. I found out the difference between my booking and my colleagues was that I booked online and they called. The cancellation charge was the full value (two days stay). If all hotels used a similar process for booking online it would be easy to know that it is non-refundable but each site is different and when you are trying to quickly book they can get you. When I called corporate they repeated the non-refundable story. I wondered if it was worth it for them to lose a customer that does a lot of travel over 233 dollars.
We had a large group stay there from the 4th to the 8th of November. Those of us who ate at the breakfast buffet became violently ill with food poisoning. We had to stay an extra night because we were too sick to leave! We did not get the rooms we paid for, and yes, they tack on an extra $50.00 per night for some inexplicable reason. Hardly anyone at this hotel either spoke or understood a word of English. Housekeeping was slipshod, and yet, the undocumented (probably) people who work there abrasively nag you to tip them. While we have to make frequent trips to DC, none of us will ever say in a Radisson again.
I called at 10:45pm and asked for AAA rate which I was told 104.10 and plenty of rooms available. I arrived at 11:00pm only to be told there were not AAA rate rooms available. Sean said there had been a shift change and sorry they were sold out. However when I checked the website it still showed rooms available and I left the hotel and called and sure enough AAA rates available. I disputed the charge with my credit card company and also sent emails to Radisson executives. It was a 29.00 difference but that was not the point.
I book my reservation back in April 2014 with Cheapoair. Paid for 9 days stay at Radisson when I arrived on August 15, 2014. They told me that I needed to pay $50 per night or $500 deposit in addition to what I already paid. I asked why and the receptionist replied "we are under new management and they are requiring this new implementation." I reminded her that my stay was already paid for in full. My credit card company did not approved the $500 deposit. So I was then told that I had to pay for anything I use. Even the local phone service from my room 415 was not available. Also white folks were given better treatment than us blacks.
I dealt by phone with the reception and night manager at this location, I will never ever deal with another Radisson Hotel or any other of their properties again. Rudeness and complete incompetence. One can only wonder at the intellect it takes that the only job you can get is night clerk at a fleabag hotel.
I had two rooms booked for the family at the Radisson blue hotel in Aqaba. Arrived at the hotel at 11:00 AM, was told rooms not ready please wait (had Radisson membership card). I waited and waited and waited until the kids got so tired and slept in the lobby. I kept talking to the staff and then the manager, but with no result. Finally at 2:45 pm I was told they could get me one room but there are no towels ready yet. I had to accept anything at that point. \
At 4:45 pm towels arrived! Had lunch at the snack bar and charged to the room. Later at night we order dinner from room service as I wanted to sign the bill charging the room. I was told I had to pay the bill cash as I had no advance deposit at the front disk! At 11:00 am, a hotel staff member knocks at the door giving me a piece of paper saying hotel is full I had to leave the room at 12:00 noon sharp!
Our party consisted of 2 adults and 3 children at the San Francisco hotel. For a newly remodeled hotel, it was designed poorly. The hot/cold nozzles on the shower were backwards (not good with 3 small children), the Sleep Number bed was broken and set on hard as a rock. One of us found more comfort sleeping on the floor for the rest of the night. By midnight, the consistent loud banging of a retracting door finally stopped, however, the paper walls made us forfeit the rest of the night’s sleep. Needless to say, we were all beyond exhausted to enjoy the next day. We left early and will not be coming back to Radisson again. It was $200 a night for the worst sleep of our lives.
I went to visit a friend tonight and I got in the parking lot. My friend asked them if they could charge the parking ticket to the hotel. He came today to stay there from the US; however, when I was going to take my car out, I said to charge to the room this # and under this name. The man told me that the room number was wrong at first, but the number was correct. Then I said, "Let me call him because I didn't understand the problem or my friend." However, instead contacting him to check, the supervisor became very rude and with non-professional attitude making comments out of his role.
It was a really shameful situation; I was very upset, how dare they try to do customers like that. This happened today, 2/24/13, at 1:30 pm approx. He kept being pushy when all I was looking for was to contact my friend. In front of the people, he screamed at us and he took without authorization the plate of the car which was illegal, and he said that he won't let me get in the hotel again, like he was the owner. All this was because they provided us with an incorrect info and after my friend paid the ticket, he kept going by calling me names and offending me!. He should get fired. It is a lack of respect and really bad treat to customers because I was the guest of someone who was spending money staying there plus, in the bar, we spent a lot that day. Plus, he doesn't speak English.
I made a reservation at a Radisson Hotel in Aruba. Within an hour, I found three better deals. I immediately went to the Radisson website to make a claim. The site could not find the reservation I had made less than 2 hours prior. I called their customer service that was down for the weekend. This was on a Saturday. So I left a message explaining what happened and what the better rate was. I also sent an email with all the information. On Monday morning, Radisson returned my call, and I explained the situation. The representative went online to find my reservation and had the exact same issue I did in not finding the reservation. After about 5 minutes of trying different things; she was able to find it. She instructed me how to find it in a roundabout way and submit the claim on-line; which I did immediately, including an explanation of why it was being submitted more than 24 hours after the reservation due to their faulty website.
I received a response in a few hours that it was rejected because it was not submitted within 24 hours of the reservation! I called customer service again and spoke to a representative who could only repeat over and over that the claim must be submitted within 24 hours. I was asked to fax over all the information including the quotes from the other sites with better deals. After doing this, I got a response that the claim was rejected because they couldn't verify the other rates. I went online and found all three deals still there at the same better deal. I replied saying this, and they responded saying that they could not deduce the rates on the other sites because the other sites did not include taxes in their rate, but the Radisson rate did. When realizing I was either dealing with someone at a sixth grade math level or a blatant liar, I recommended that they look at my reservation and see that the rate clearly did not include taxes, which were added on at the end.
They replied next, showing that after taxes (which they previously could not deduce), the rate was $1.15 less than one of the other rates. You can see the attached correspondence that continued to go on, with Radisson finding one excuse after another why they would not honor their guarantee. It is comical how they came up with one excuse after another and changing their previous calculation of their own rate. If this is the way they do business, you should avoid ever staying at a Radisson or Carlson Hotel! They should also reconsider their credo: “Whatever you do, do with Integrity. Wherever you go, go as a Leader. Whomever you serve, serve with Caring. Whenever you dream, dream with your All. And never, ever give up.” What a joke!
My email: “Hi, I’m not sure why you continue to deny that your price of $373 with taxes. It’s more than Priceline who charge $318 without taxes; both include 4 persons. Regardless of that, it doesn't matter at this point as I have cancelled my reservation after sharing this chain of e-mails with another hotel that was very interested in how Radisson honors its guarantees. Also, keep an eye out on TripAdvisor as I will discuss it there as well. Thanks for all your service.”
On Mon, 14 Jan 2013 15:11:16 -0600 CS Issue Review writes: “Dear **, as previously sent, Getaroom.com charges $317.90 + $55 (extra person fee). That totals to$372.90, which is only $0.10 less than our rate. If a guest finds a competing rate on a non-brand website, excluding opaque or auction websites, that is at least $1.00 USD, EUR1, EUR, or 1 GBP, 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the booking rate within 24 hours of completing the booking and at least 48 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee. A "Competing Rate" is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions.
Priceline.com: $318 base rate + $55 extra person fee = $373, the same rate we offer. Hotels.com includes the third person fee into their lines that discusses the taxes. If the additional fee was pulled out, it brings your room fee to $374.18 per night, which is more than what you are booked at. In addition, your reservation has been cancelled (cancellation number **). Therefore no other review of this submission will be processed.”
Original Message Follows: “Monique, thanks for looking at this. It is getting very frustrating presenting this over and over to Radisson. See the attached Priceline quote. It is $318 plus taxes for 3 adults and one child. The Radisson rate is $373 plus taxes for 3 adults and one child. This is a significant rate difference.”
On Fri, 11 Jan 2013 11:55:51 -0600 ServiceCenterOne writes: “Dear **, Thank you for faxing in the information. All three websites were reviewed again. Lindsay is correct with her findings: Getaroom.com: 317.90 + $55 (extra person fee) = $372.90 which is only $0.10 less than our rate. If a guest finds a competing rate on a non-brand website, excluding opaque or auction websites, that is at least $1.00 USD, EUR1, EUR, or 1 GBP, 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the booking rate within 24 hours of completing the booking and at least 48 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee.“A "Competing Rate" is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions. Priceline.com: $318 base rate + $55 extra person fee = $373, the same rate we offer. Hotels.com includes the third person fee into their lines that discusses the taxes. If the additional fee was pulled out, it brings your room fee to $374.18 per night which is more than what you are booked at. Your submission can't be approved at this time.”
Reply was: “Dear **, we appreciate your submission of a Best Online Rate Guarantee form. Although we did find the rate you have mentioned, there is no way to reduce the exact room rate per night when taxes are included in one of the rates and not the other. We apologize for any inconvenience. Thank you for allowing us the opportunity to assist you. Also, per your last message, if you wish to cancel this reservation, you may go online and do so, or contact us at 800-333-3333. Regards, Lindsay.”
Original message follows: “Lindsay, thanks for your response. Please see below for Radisson’s response to the claim I attempted to make within hours of making the reservation. Your site would not allow me to submit the claim. I immediately called and left a voice mail and sent an e-mail explaining this. The response e-mail below asked me to phone on Monday which I did this morning. Trudy, who helped me on the phone, had the same issue as I did in not being able to submit the claim because your site could not find my reservation when trying to submit the claim. She found another way to submit the information and make the claim which I did this morning.
I'm not sure why you cannot confirm the lower rate. I provided 3 different web sites that are offering this exact room for 4 people at $318. I just checked them again and all still offer that rate. **. Please check again on Getaroom.com, Hotels.com and Priceline.com. If you don't know how to search those sites, please call me, and I can walk you through it. I also attached a link to Kayak.com that should simplify it for you. If you still can't confirm this rate, I trust you will call me to explain. If not, please cancel my reservation and Carlson membership. I believe you have given me two bogus reasons not to live up to your "rate guarantee". I am wondering if this is your credo: Whatever you do, do with Integrity. Wherever you go, go as a Leader. Whomever you serve, serve with Caring. Whenever you dream, dream with your All. And never, ever give up.”
Original response when your site was not working: “Dear **, Thank you for taking the time to write. We appreciate your recent message. In order to research the lower rate you have found, you must submit a best online rate guarantee claim form. To do this, please visit our website and click on the link “Best Online Rates Guaranteed”, which is located under the “Find a hotel” tab on the right hand side of the home page. Please review the terms and conditions then click on “Submit a claim”. If the site is not taking your reservation, we ask that you please call us on Monday at 1-800-967-9182. Thank you for allowing us the opportunity to assist you.”
On Mon, 7 Jan 2013 09:44:07 -0600 email@example.com writes: “Dear **, we appreciate your submission of a best online rate guarantee form. We have researched your claim and found it has been more than 24 hours since your reservation has been made with us. Per our terms and conditions all claims for the best online rate guarantee must be made within 24 hours of booking the reservation on our brand website. Unfortunately, we are not able to confirm the lower rate. Thank you for allowing us the opportunity to assist you. Regards, Lindsay **”
Customer service - Giving a room with no air condition, then gives a room that's not safe for my baby. Then they told me to get out and don't need my business. They won't give any refund because I booked from Hotels.com. They yelled at me and told me to take the room with no AC or get the hell out or they call the police.
Manager behavior in Radisson Blu Vienna: Usually I'm staying in Radisson Blu Palais, Vienna Parkring 16. On the 24th September, when I've checked in. The manager told me that I have to give credit card or cash deposit 70 EUR. I said usually I'm asking to cancel all extras and Radisson managers checked me in without cash deposit or credit cards. And when I do checkout, I never face any problem. But the manager named ** (at least she told me that it's her name), told me that it's not allowed by the hotel policy. I told her that I'm a regular customer in Radisson and the reason I choose this hotel because managers and people are nice. She again told me that she cannot let me in if I will not pay the deposit and if I will not pay, I should choose another hotel. This was a big surprise for me how a manager can tell something rude like this to the client?
Another thing was that I gave her 100 EUR expecting 30 EUR back because she told me that 70 EUR is the deposit, but she starts again to argue with me saying that I’m staying 3 nights so she is now asking for 70X3 nights, that becomes 210 EUR, but she will take 100. This is totally unbelievable how people can behave. Next thing was that breakfast was not included, but I've checked with voucher and it was written that room with breakfast is paid. I am waiting for an answer.
Last month, I took my 9-year-old to Toronto. We stayed at the Radisson Hotel. The Sleep Number bed was broken and when I woke up the next morning, I was in horrible pain. I couldn't even walk. The pool looked more like a bathtub. It was small and filthy. There were things floating in the water. The room service was also a problem, the food was terrible that you could not even eat their mash potatoes. I will never stay there again and I'll tell everybody not to stay at the Radisson. We were very disappointed.
I booked my stay with the Radisson Hotel Dallas, Texas directly. I was advised that the fee would be $208.43 for a 2-night stay. The stay and check-in at the Radisson went well without problems. The problems started at checkout. First, the young lady at the front desk had trouble checking me out. I waited at least 15 minutes. My big mistake was using my debit card. Upon returning home, I monitored my checking account and found a total charge of $322.73, $114.30 more than previously told. I called the hotel and talked to Kevin at 8:05AM on 7/31/12. He told me that I'd stayed 3 nights. I told him no, that I had a paid receipt showing only 2 nights. He said he'd check with the housekeeping staff and call me back. No return call, so at 2PM on 7/31/12, I talked to a young lady who said Kevin was out to lunch, but she knew all about the situation.
She explained that they needed to refund money to me, but she didn't have my card number, that they had made an error. She told me that she would explain the situation to Kevin and have him call me back when he returned from lunch. Still no call back. On the morning of 8/1/12, I had still received no return phone call. I checked my checking account to find yet another charge pending from the Radisson in the amount of $228.60. We are now up to $551.33 for a 2-night stay, which should have cost only $208.43. At 10:05AM on 8/1/2012, I again called the Radisson and again talked to Kevin. He told me that they were reversing the charges and that the $228.60 would not be taken from my checking. I told them that my bank had just advised me that it was pending payment of the full amount of $228.60. I emailed Kevin a copy of my statement (redacted) along with a copy of my bill at checkout. Kevin assured me that he'd call me back with a resolution. It has not been 2 1/2 hours and still no call back.
I booked a short stay at your Grand Lucayan in Freeport through Orbitz and paid it months ago. When I checked in, I asked the desk person if my bill was all paid up in advance, and he assured me it was. During our last night's stay, a bill was slipped under our door which advised me that I now owed a total of $56.00. Each of the two days we stayed, I was billed for a resort fee of $18, and an energy surcharge of $10. I have read about these things going on but never thought I would become a victim. Why not simply include these "extras" in the room rate? Sorry, no more Radisson hotels for me. Please credit my American Express account for $56.00.
On March 16, 2012, I bought six products from Amazon.com, which I sent to deliver to a friend at the hotel Radisson Martinique on Broadway (49 W. 32nd St., New York). It turned out that when my friend was to remove the goods at the reception, the hotel acted badly, claiming that to remove the packages, she would pay a $50 USD fee per package. I got in touch with the hotel service office to know if this is permitted by law and found that in any way the hotel had that right.
I found it extremely unfair. After all, one of my products cost $12 USD. I would pay $50 USD just to remove it? It is insane and totally disrespectful. In fact, she tried to choose one of the more expensive packages to take, so I wouldn't have much damage. But the hotel claimed that it wouldn't be possible and that she had to take the packages by order of arrival. So basically, even when she accepted to pay the fee and take only one of the packages, it was denied.
Anyway, the manager said that if she did not want to pay the taxes, they would return the products to the carrier, so they will return it to their original stores and so then I could have a refund. We took this option. But I've contacted the sellers from Amazon.com and found that they didn't receive the packages back yet. I wish I could solve this in peace. But I've tried to contact the hotel by e-mail a week ago to know why the packages haven't been returned yet. And after receiving an automatic e-mail informing that they will get in contact with me ASAP, I didn't receive any answer anymore.
I have been staying in the Radisson hotel at Richmond Canada for almost three weeks. I want to get my receipt from the hotel before I check out. The duty manager named ** explained to me that I booked the hotel through a travel agent, I can't get the receipt from the hotel. What about to happen really shocked me. I talked to Mr. **. Just one sentence, "But I stayed in your hotel, not the travel agent's hotel." Only this one sentence. Mr. ** started shouting at me, "Don't give me the attitude. You want to bring the attitude, I'll bring you the attitude. Just bring it on! Bring it on! I can't take you out right now!" He still kept shouting at me several times, "Bring it on! Bring it on!"
At that moment, I was totally shocked by his madness. What have I done that lead Mr. ** treat their customer like this? I was still shocked! Then I am trying to asking for a piece of paper, want to write his name down for future complaint, then he gave the outrageous feedback I had never encountered before, "Go ** yourself. You want to complain? Go ahead, my name is **. Call the customer service number and complain if you dare! I can take you out now!" and shouting at me and point his hand high up. "Out! Out! Go to your room!" I felt so insulted and intimidated at the moment. Mr. ** acts just like a gangster. He intend to show me that if I dare to complain, he'll beat me up right away. What a nightmare! This kind of story just happened last night in a pretty famous hotel in the world. I write this complaint to whom it may concern. Please help me! Thank you so much!
After checking into the hotel on New Years Eve, I asked the concierge if she knew of any clubs/bars or places we can go out other than Times Square on New Years Eve. The concierge guaranteed me that she knew everything about the town and ran down a list of places that we could go. She stated to hold reservations she would need a credit card immediately.
I hesitated and told my daughter to take her number while we went out to explore the city. Later that afternoon my daughter called the concierge and asked about reservations for the 40/40 club in New York City. The concierge guaranteed that she knew all about the club and would make a phone call and would call us back immediately. When she called back she stated that she needed a credit card to hold the reservation. And she quoted a price of $95.00 per person for the evening at the venue.
We gave the information to the club and purchased the event package. When we printed out the receipt we saw where the location was in Atlantic City and not in New York. When we informed the concierge of this she stated that she did not know and that she was sorry. This over sight is unacceptable. The person that I spoke to at the club insisted that she informed the concierge of the location and that the club in New York was closed for renovations. Not only that the charge on the card was considerably a lot higher than the charge that was quoted to us. I have get to get the money refunded and my New Years Eve was ruined due to the incompetence of your concierge.
Please inform your employee that this was a big mistake that if would have happened to her would have made her feel the same way. Also, attention to detail is a must. When I asked for compensation of some sort, tickets to a play, dinner, a car service anything to offset the cost of the mistake I was offered nothing, only a non sincere apology.
This year, I booked a pool party for my daughter. The same exact party I booked last year for the same amount of kids, at the same Radisson Hotel in Piscataway. Only this year, I was charged double the price after we arrived. I couldn't leave because after all, it was my daughter's party and all of her friends were there. So, I paid what the manager Sunny requested. I will never use the Radisson Hotel again.
I was asked to sign a contract and I didn't have to sign a contract last year. He lead me to believe despite the contract, I would receive the same accommodations received last year and promised I would be happy. Horrible experience!
I booked a twin bedded room at the Radisson Edwardian Sussex Hotel in London in July. During our arrival on October 14th, I was told that they did not have any twin bedded room; they push the beds together at the weekend. We were then transferred to the Radisson Edwardian Berkshire hotel a few minutes away. Whilst the hotel was good, the noise from outside was intolerable. They were drilling 24 hours a day, unless the manager asked them to stop at night. We complained to the night manager just before midnight. He said that he would speak to them and get it stopped. Don't tell me that a contractor would stop on the say so of a night manager. Obviously, something else was happening. I think there are noise laws that prohibit this kind of drilling and noise of generators all night. The generators continued all night.
Probably, the reason that there were no twin beds in the Sussex hotel was because people had complained at the Berkshire and had been transferred. This is a good hotel but I think they must do something about the noise, like installing double glazing, shut or considerably reduce the prices. Apparently, we were told at the hotel that this was going on for six years. This was a surprise birthday present for my husband's 70th birthday. Quite honestly, we were so tired that we did not enjoy the weekend at all.
I paid through ATI tours 6 weeks in advance. Upon check-in, I wasn't allowed to stay. First, they lied that it's a plumbing issue and next day, they admitted they overbooked so they sent me to Metropolitan resort which is like staying in gutter. Then, the front staff was never nice, guilty conscious and never promised a room between Sept. the 17th to Sept. the 20th, only at the night of Sept. the 20th. I was moved to a rubbish Radisson room with no internet, no toiletries, no water, no complementaries and no compensation. Upon checkout, they were shameful enough to charge me for resort fee. Worst of all, I paid travel agent in advance, but only today (Sept. the 27th) I found that my credit card was charged for $330.75. Can you believe that?
On 05/13/2011, I started working on this job and I loved it, but it's just that a lot of things have been going on out here and it's bothering me because I have heard the supervisor, Linda, does not like black people because we have attitudes. That's discrimination and I didn't like that at all.
On 09/07/2011, I had to take my grandson to the doctor and I called out on Friday because he was running a fever. When I go to work on Saturday, I look at the schedule and I'm off all week and don't come back till the weekend. I went in the office and ask Linda about it. She told me that Dennis needs someone he can depend on, I just walked out. There have been times when she has a problem with me and she would discuss my problem with another employee. That's not right at all.
There have been times when she has a problem with me and she will discuss it with other employees. That is not right. I have heard her a couple of times, saying that she is going to tell Dennis to put me and other employees down to work on weekends because we are moving to slow. I just feel so uncomfortable when I found out that there is an employee who've been there for 8 years and have not gotten any raise in 3 years. That is wrong. They were discussing about me in the laundry room with a supervisor name Thia, asking employee about who they think will win a fight with me and other employees. Is that how you run a hotel? Being a supervisor that you are?
Dennis forgot to put Brittany, an employee, on the schedule and she went to ask him about it. Dennis is the boss and she told her it only means that she is fired. She came to me and ask me how I would have taken that and I said he meant it, just like he said it that was not cool at all and employee, who just went from housekeeping to room inspector and she have complain about them not paying her enough and I don't know what room inspectors make but she's always talking about her hours are not right. What should she do?
If you had a rating for less than one star, this would be appropriate. I arrived September 14, 2011 with my boyfriend to attend a therapeutic modality seminar that was held last September 15, 2011. We were assigned to room 232. It was revolting! The top, white coverlet on the bed and the pillow shams had huge stains on them. It was on the bed; I did not even want to know what they were. We called to the front desk. They told us that they would reassign us to a better room, room 256, which they did. They gave us free breakfast vouchers as an apology. We were told that the housekeeping staffs had already left for the day. It was around 5:00. It did not make us happy knowing a housekeeper would expect someone to actually sleep on those disgusting stains, but we were willing to overlook this due to being reassigned to another room.
At around midnight, I smelled something burning. All of a sudden the smoke alarm in the hall went off. I jumped out of bed and opened the door. The hallway was filled with acrid smoke, and the person in the room next to us was trying to throw all of his stuffs out. His heating unit was smoking and red hot. First of all, we had to call the front desk and report it--even though the alarm was blaring. We grabbed our stuffs out of the room, and not one hotel personnel came up to check. When they did, they didn't even bring a fire extinguisher! Everyone was out in the hall and going down to the lobby. The fire department never came after ten minutes, and all the people asked why they did not respond.
Antonio and the other incompetents at the front desk said that it didn't actually turn into a fire, and they never even called the fire department in the first place! We were all told to go back to our rooms and open our windows/sliding doors, and the smoke would be cleared out. Meanwhile, everyone was upset and worried because the fire department never came to check, and make sure we will all not going to burn alive. I had finally had it; I told Antonio that he was either to call the fire department or I will. He got on the phone, but I could not hear who he was speaking to. He then told everyone again to go back to their rooms. I was outraged!
I made Antonio sign a piece of paper sating that I would not be charged for the room, as we were not going to stay in a hotel that was unsafe. He actually had the nerve to ask for the free breakfast vouchers back! So we left and went to the Holiday Inn down the road at 1:00 AM; they were booked solid and had no rooms. We saw a police car in the parking lot and told him what had transpired. He had not heard one thing regarding this on his radio, and there was no fire truck response while we were there. The police officer said he would call it in, and did not understand why if the fire alarm was going off at a hotel full of people, that the fire department was not called.
Meanwhile, it was 1:15 AM. I had to drive all the way back home to Berwyn, and I arrived at 2:30 AM. I had to be up at 5:30 AM to be able to get to this event in time. I could not sleep due to the anger of it all. I stayed there, so I did not have to the battle rush hour traffic in the morning, and I would be well rested for this event. I spoke to the instructor of the seminar and some colleagues I met there who stayed, and they said that the fire alarm was going off until 2:30 AM. They hardly got any sleep.
I had read the terrible reviews of this hotel before I booked it. I should have known better than to book a room at this establishment. I figured I would give it a chance because I know some people will complain about anything. Your hotel and all of the staffs on that night were an absolute disgrace. Thanks to God there was no raging fire because we all would have burned alive. Your staffs did not even have the mentality to bring a fire extinguisher as a response to a blaring alarm. To top it off, they wanted your paying guests to go back to their rooms that were smoke filled, and to air them out themselves.
It is a shame on your corporation for employing such incompetent employees from housekeeping all the way to the front desk. I will never stay in a Radisson hotel again as long as I live, and I will use my last breath to make sure every person I know does not stay at your facilities either. Do you not read your own reviews? How dare you people force us to give you at least one star to be able to submit this complaint. I had to click on at least one star to proceed with this complaint. Sad, very sad!
We booked into the Radisson, by the airport from September 9, 2011 to the 10th. We were there attending a martial arts tournament taking place in the hotel. At approx. 5:05am, we were notified via phone call by the front desk that our room is leaking water into the hallway. We immediately jumped out of bed to check. There was approx 2-3 inches of water in our room and hallway. The toilet pipe had burst (we were later told by maintenance that they had been working on the pipes prior to and some rock had gotten stuck in the pipes, causing them to leak.)
There were no maintenance personnel on duty and thank God that the person we were sharing joining rooms with was a plumber, he was able to get the water turned off. It was so early in the morning that they couldn't use the shop vac to suck up all the water. So, we moved the children to the other room and were given towels to soak up the water. There were so many towels in the hallway and in our room that we were unable to close our door. All of our items on the floor were soaked. My daughter was competing in the martial arts competition and had her Bo, which is made of pure oak and her samurai competition sword on the floor. They both were destroyed, they wrapt and rusted making it impossible to compete with. The hotel staff helped, I guess, as much as they could until the maintenance guy showed up at 8am.
We have emailed and called with no resolution to this matter. The clothing and other items were able to dry out or wash, but the sword and Bo cannot. I would like them to replace both the sword and the Bo. They are a special ordered and to specific weights and dimensions, according to rules of the competitions. She has the world championships coming up in Sacramento, CA, in three months and a new Bo and sword must be ordered and made to specs. to replace the ones that were ruined.
I booked the hotel with a special request to write happy birthday, as it was my boyfriend's birthday. They didn't do as I requested. The room itself was a business class. I saw on the internet the luxurious rooms that's why i booked this particular hotel. But sorry to say, my room in Dublin is much more luxurious. When I complained about it, they just said 50 euro more to another room. My holiday was ruined because it was not at all a romantic room. I was just feeling that I'm in some kind of office.
The next morning, we went to take our breakfast. There was a little kid playing on the upper part where there is breakfast buffet. So, we thought that part was open. As we were eating our breakfast, one waitress came. I didn't get her name but her hair was short. She just looked at us as if we killed someone. Oh my god, such a rudeness! None of the waitresses were friendly. They never smiled. Their uniform are as if they just slept and came to work. Even one manager, who was always at the door taking the room numbers, is rude. She just asked what number, that's it, as if some kind of pub or something. She has no etiquette, no friendly atmosphere. The only staffs who were friendly were the ones at spa. I'll tell everyone that it's only the name which is famous. Their service is crap. I went to several hotels which are cheaper. But sorry to say, they are much better and much more luxurious.
This is the worst-run hotel I think I've ever been in, and I have traveled around the world. When we checked in on Sunday, my daughter had to argue with them that we had made reservations for a package that the desk clerks insisted they didn't offer. She had found the package online on the Radisson Hotel site and had bought the gift card for me as a gift. Finally, the desk decided that there was such a package.
We added about an hour to our time standing in the lobby on Sunday. Then they told us we couldn't check in until 2 pm when our package was for a 1 pm check in. So that was another battle and more time. Then the hotel wanted my credit card to put a hold for $100 for incidentals in case there were any.
I saw later on Sunday evening that they had put a $414 hold on my card. I talked to them about it, and they said they would call the US Bank and get it taken off. They then put the same $414 on my daughter's card. I paid my entire bill on Monday with a gift card, cash, and a Visa card. Today is Tuesday, and the $414 is still on my US Bank checking account. I imagine it is still on my other daughter's card also.
They never shoveled the walk by the door to the Waterpark, and I was in and out of that door both Sunday and Monday a couple of times each day. On Monday morning, I went out early to take the snow off my car, and I couldn't get back in. I had to walk around the entire hotel in my pajamas and coat! There evidently isn't a door you can even use your key card on to get in from that lot in the back. And that's where all the parking spaces are!
The restaurant is unbelievably slow with bringing the food to the table, and when we received it, it was cold, not warm but cold. A large number of machines in the arcade were broken (had tape over the coin slots). Too many features of the Waterpark were roped off. Total chaos is all I can say. And why isn't the main reception desk manned, or at least have a buzzer or something so they know you're standing out there? I must have stood there for 15 minutes before a clerk came out to the desk. And not even attempting to shovel the walk outside the doors, especially before and again after a major snowstorm... you have to be kidding me.
I hope all these problems are restricted to this one Radisson. But boy, I am not sure I want to take a chance on a Radisson Hotel again.
I stayed at this hotel from December 27 until December 31, 2010. We upgraded to their best suite on arrival, and from day one, we moaned about the shower--no hot water and very little pressure. No one handled the complaint with any sense of urgency. In fact, they seemed to imply we were imagining the whole thing.
Finally on day three, a maintenance man came to look and conceded that in fact there was an issue with the valves in the shower. This means that they need to cut the wall open! We will have to shower in their spa facility tomorrow, and on check out, we will be charged a reduced rate. All of that is besides the point when you have had a cold shower, cannot wash your hair or shave!
We booked this, thinking it would be the height of luxury I have stayed in better holiday inns in my life. The whole level of service is sub-standard and not exactly polished. We will never be back and will be posting bad reviews on every website I can think of.
I complain the following information via online customer form twice, but did nor get any replay. I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:
2.The panoramic glass elevator did not work. After 2 days it got repaired.
3.The shower was only warm, even on max temperature. The next day it was ok again.
4.The internet did not work stable, 2 emails got lost that I wrote online. So I stopped doing that.
5.The coffee whitener 3 times contained pieces instead of powder, so I bought some milk.
6.Your freezer turned my milk into a 1 kilo ice block over night. So no milk.
7.The notes paper was not refilled after I had used the last sheet, so I used my own paper.
8.On your homepage it is stated, beach access, however this is not true. There is no beach access from your hotel. One has to walk all the way down the public road.
This 8 issues in 4 days are way too much to be 100% satisfied. But when I informed the staff at the from desk on checkout, I was told that now there was nothing that could be done. I should have complained earlier and above all I had the lowest rate already and therefore, it could not be reduced further. This was very disappointing.
I purchased a vacation package through Travelocity which involved plane fare, hotel, and car rental for two people. The stay at The Radisson Hotel in Pittsburgh was horrible! First, various calls were made to the office staff in regards to the noise level after 12:00 midnight. The last complaint was that we were going to contact the police. The hotel clerk begged us not to call. And this happened repeatedly. They promised us a solution would be made immediately. It didn't happen!
Next, the bed sheets were never changed. I accidentally spilled coffee on one of the sheets. The stained sheets remained unchanged the entire time we stayed there. Next, the carpet was never vacuumed. We accidentally dropped cookies, crumbs, toothpick, etc. None of the objects mentioned were vacuumed. Also, we asked for regular coffee, only one decaffeinated coffee package was left. Our luggage was ransacked. Housekeeping went through our personal possessions. We were both furious that such incident would happen!
We contacted the manager, Mark **. He apologized and offered us a free stay at the hotel or pay for our lunch. We refused to accept his offer. He assured us that would never happen. I contacted Travelocity about this again today. They explained there was no complaint on file. I do have the 4 emails they sent, including a hotel survey. Please direct me to my next step. I have purchased vacation packages before, and this has never happened.
On arrival to hotel, I was given a single room but I had my companion with me on this trip. I politely requested if it were possible to just receive a double room or any room with a bigger bed. I was rudely dismissed by the Asian gentleman who was working there. His words where, 'we are full' no eye contact, no smile, nothing! I respect the fact that this hotel is popular due to its location and it is very busy. The problem I have is rude individuals that work there. There seems to be a general acceptance at the Radisson that rude behavior from staff, is quite acceptable. I beg to differ. I work in a service related industry and I know what service means. At the Radisson it doesn't exist point blank!
On departure from hotel, in a hurry, I forgot my valuable wrist watch on the bed in my room. I only realized this on the way to the airport. This was too late. When I arrived home, I contacted the hotel and spoke to Housekeeping after being rudely cut off three times. They claimed they never found anything according to their log book for lost and found property. It is clear to me that one of the staff must of pocketed my wrist watch. Whatever you do don't forget anything behind in the Raddison, you will never see it again. I would just like to add, my company uses this hotel to accommodate employees 365 days a year. Imagine the loss they will make if the company decides not to renew the contract with the Radisson. It can't happen soon enough!
I booked the Radisson Hotel for 7 nights on Feb. 10th using Travelocity website offer. I confirmed with the consultant Ron at Travelocity on the phone before confirming the booking online that the room was an executive suite with one king bed and two double bed with free internet for $70.00 per night for 7 nights. When I reached the hotel and checked in, I was given a very shabby and dirty room which was totally unsuitable and not as per our booking or what was promised or agreed at the time of booking. Upon requesting the hotel staff to rectify the problem, the concerned staff was totally unsympathetic and did not make any effort to even acknowledge a problem. He, in fact, was rude and totally unhelpful.
We called the booking service Travelocity and got nowhere as they said they are sorry but cannot do anything. This level of service is totally unacceptable and cannot be condoned. A corporate brand like Radisson cannot treat their customers like this. We are very disappointed, it ruined our holiday and caused us lots of trouble and inconvenience. Disgusted and very unhappy. We spent more than $100 to reach the hotel. We are booking an alternate hotel at double the price a night than what we were supposed to pay Radisson. We will have to spend more than $150 on taxi fares to transfer to another hotel.
I stayed at Radisson Dallas East since 3rd of January for a seven-week live course. On the 13th of January, at 1:40 p.m., I came in after the house keeper left my room and discovered that all things inside the first drawers got pulled out and wet. Then, my jet spring water tank 2.5 gallon was upside down on the carpet in front of the freezer! Those things that got wet were books and notes I made during my medical school! They're my precious resources due to my career.
I came back for lunch at 12:15 and saw that my room was left with opened windows and the bed sheet was removed. The pillows were on either sides of the bed and on top of both lamp tables. I took my lunch and watched TV and had the red juice that the hotel provided. I definitely didn't see any water on top of the drawer where the TV was on! I didn't drink water but I took my red juice cup and I left the room at 12:40 so that the housekeeper can come in to clean up my room. I wasn't told about this disaster until 1:40 p.m.! I went back, the room was cleaned though--even with wet books outside.
I went to the housekeeper asking what was wrong and she couldn't speak English so I went down to the front desk. The first front desk took me to the manager, Thomas. I wasn't appreciated with his response. He said he was told that the water lid just came off like that and that he has these ladies for years and never experienced this before. It's something that just happened. I told him that if he's blaming the water tank, then it's just a way to get out of this. It doesn't make any sense--if the lid comes off easily, the company wouldn't be able to launch its product.
I even told him that, in fact, if this is the case, then people probably sue the drinking water company long ago. He said that if I wanted to do that much work, then it's up to me. He didn't even look at me when he talked. He was reading things on top of his desk. That's rude and it's so unprofessional of Radisson Hotel for having such a management team. They're not responsible for anything--not like what was stated on the advertisement.
traveled to grand bahama with 10 yearold daughter on oct. 16 via discovery sun for 1 night stay at radison hotel. when we returned from pool at 6pm we discovered all our cash was gone from our locked 8th floor hotel room. hotel security and police report given, then the next morning we saw 2 more guests at checkout saying the same thing happened to them.Local police supposed to get with us later
I recently booked a room with a site called LateRooms.com for The Mayfair Hotel, UK, a Radisson hotel, at the rate of 199 GBP. Upon visiting the Radisson website to have a look at pictures of the hotel I noticed they had a "best rate price guarantee". I also booked a room with the Radisson website for 235 GBP. The same room, same date, same conditions. I made a claim that I had found a better rate on another website (by making this claim they advertise to give you 25% off, as a reward for promoting the Radisson website stay the most competitive in price. I confirmed my rate with both the hotel and LateRooms website and informed "Customer Service Specialists" and made 3 separate claims to the "best rate guarantee" department. The first 2 kept coming back to me saying I had only booked a request for reservation not a reservation itself. Upon making a third claim and telling them, that in order to make a direct reservation their department in the USA, needed to make the booking in UK business hours, they told me my claim did not meet with their terms and conditions and did not tell me why. They have since come back to me and stated that at the time of review they could not book the rate and this is why it did not comply with their terms and conditions. I gave copies of both my e-mails from the hotel and LateRooms to them, and still they say it does not comply with their terms and conditions. I have since noticed that they have changed the condition of the rate on the LateRooms website and now require a minimum stay for the price of 199GBP when I originally booked for just one night. I believe the "best rate price guarantee" to be false advertising. If they are not going to honour the promise of a "best rate guarantee" I don't believe they should be advertising it on their website. I believe their "guarantee" to be a misrepresentation of advertising.
The hotel is very nice but the service is horrible. They say that one of their amenities is wireless Internet. However, when you go to log in, they want $19.99 a day for it. Also, they give you a $20 drink coupon to use at the bar. When you go to use the coupon, they tell you after the fact that it is only good for certain drinks and stick you with a big bill. I was never so embarrassed in my life. I complained to the corporate site about the service and the hotel doesn't even respond to corporate. Corporate just accepts this and drops it. I told them I didn't want any coupons because I would never stay there again. Right on their web site it states: The Radisson 100% Guest Satisfaction Guarantee. What does that mean?
Am writing to request a refund of the $160 charged to my debit card without my authorization for permission. During my recent stay at your hotel, I unexpectedly began to menstruate. Unfortunately, menses soiled your linen and some stains were on the duvet. Imagine my surprise when without consultation or permission, I discovered that you charged my credit card for "damaged linen". I got no explanation for the charges. Was this the cost to launder the linen, replace the linen, professionally clean the linen? I am outraged for several reasons! Firstly, I received no cleaning service when I stayed in the room for over 24 hours. I called to report that my room had not been cleaned and to request service immediately! Secondly, your actions are discriminatory because you say the soiled linen is a health issue, which I perceived is based on the fact that I am a woman.
Do you charge men when semen and bodily fluids are on the duvets and linen? Do you also unjustly discriminate against people with AIDS or other communicable diseases who may leave bodily fluids on the duvets and linen? If you answer "no" to these questions, then you are blatantly discriminating against me as a woman for a normal bodily function. I would like to know if this is a general rule against women? As a rule, are women unjustly charged when they are menstruating while a guest at your hotel? I ask that you refund my money in all or part ($100 - minus a $60 cleaning fee) by Monday, October 20. I will be registering a complaint about your poor service and discriminatory practices with the Better Business Bureau and the Department of Consumer Affairs. If I do not receive a satisfactorily response from you by October 20, I will be consulting a civil rights attorney to pursue this matter further and bring your unjust practices to light.
I stayed at the Radisson Martinique for 5 days/4 nights for a conference August 13 - 17, 2008. I entered my room a little after 3 pm and within the first hour, an employee entered my locked room without knocking and upon seeing my husband and I, said sorry...just checking and hastily left. I was aghast.
My husband laid down to nap and shortly after, a second employee entered my locked room without knocking and said exactly the same thing as the first and hurriedly shut the door and left. I laid down to nap with my husband around 5:30 pm and was awoken by a phone call at 9 pm by my daughter saying some women had just called our house in upstate NY saying she had found my purse. I have no doubt my purse was in my room with me before I fell asleep as I sat and put my receipts in my wallet and purse while my husband slept. I also put my cell phone on the floor by my bed so I would hear when our NYC friend called to meet up with us. That was also taken.
Someone entered our room while we slept and removed these items!
It was quite nerve-wracking to know that not only did someone enter my room (AGAIN!), they were right by my head while I was sleeping...what would/could have happened if one of us awoke? o_0 Hotel security was of no help. The Front Desk manager(s) were of no help. They would not call the police for me and made me find and walk to the nearest precinct. The Manhattan MIdtown South Precinct wanted to know why I did not call 911 to report the robbery and I told them the Radission said I could not and had to walk down to the Precinct. The Police told me they were well aware of the Raddision Martinique management being obnoxious in this way and not wanting the police in their lobby to reflect poorly on the other guest. I found this to be outrageous. When I confronted the head of security about this, he stated that it was not an emergency so I could not use 911 regardless of what the police told me.
The conference meeting planner made the hotel give me a new room with a lot of arguing as they did not want to. One the last day there, I received a call from security that my purse had been found outside the door to my NEW room. Security refused to discuss the investigation with my or why two of their employees would try to enter my locked room without knocking or anything. They would not give me a printout of the information for my company...nothing. My personal feeling is that it was definitely an inside job and the hotel will do anything to just shut you up till you go away. They don't want to hear anything that reflects badly on them.
All total, they took $330 in cash, my kodak digital camera, and my $400 iPhone.
Long story short, we booked rooms for our wedding. A suite for 2 nights, and then our bridal party did for 1 night. We had issues with their service and cleanliness of the room. I was sent a survey where I explained every issue, and was contacted by Jerrod Simkins, the GM. He stated that for our trouble, he would refund the cost of every room, and asked me to send him a list of every thing that I would like refunded. I did, and he has since only refunded our guests and not my husband and I. He has on several occasions refunded random amounts, as well as charged us random amounts. Our wedding was 7/7/07... and this has still not been resolved.
My other and great aunt arrived at the hotel at approximately mindnight. When they arrived they were denied occupancy until 3:00 am.
I'd previously arranged for their accomodations and payment. Being that I did not accompany them, I was requested to complete and fax a form authorizing the use of my credit card. I was not advised that the form was required to be returned prior to check in. At 1:30 am I received a call from Leonard who stated he needed the form in hand now! As I don't have access to fax machine in my home I asked if he would accept cash payment from them for the one night and I'd fax back the form within the next few hours when I arrived my office. This was not an acceptable solution per Leonard and the converstation continued on for well over an hour. Finally, closer to 3:00am it was one nights payment was accepted and the form was faxed.
There was no risk of loss exposure. My name and credit card information was on file. Had they been a "no show" my card would have been charged. Cash was offered to cover the period of time until the for was returned. And, this was the "host" hotel for our family reunion.
i recently learned they requested a handicap accessible room ans were told that those rooms had one bed only and were placed in a standard room with doulbe beds. They were not offered the option to accept the room with a roll-way.
Letter sent to Mark Behnen,Gen Mgr; Nancy Johnson, Exec VP; and Jay Witzel, CEO. To date we've not received any acknowledgement or response from them.
I had a wedding block of 30 rooms on July 7, 2006, at the above listed hotel, and the hotel doubled charged everyone. It is has been almost two months and people still have not been credited even though I was assured that it would be taken care of. My room was suppose ti be free and the double charged me as well. I took 7 phone calls and over a month to get my refund and i wasnt even supposed to be cahrged to begin with. When ask to speak to a supervisor they told me Rosell was the supervisor and she was the only one i could speak to. I called the Radisson coprate office and they siad all the could do was send a compalint to the hotel manager and she would have to fix the problem, they could not help me either.
On checkout, two charges had not been reported - an in-room breakfast at about $12 and a massage at about $60. On my credit card, the charges appeared as $125.
Houskeeping broke a pair of vintage earings. Filed a security report with Frank. Spoke with Edith (Mngr.) she advised she would send me comp. nites stay at a Radisson near DisneyLand. Have received nothing after multiple attemps and promises that I'll get a certificate for free nites stays.
I made a reservation at the Radisson Inn over the phone for a honeymoon package for my buddy that was getting married the next day. They were supposed to deliver flowers to the room and champagne and they were supposed to get a free dinner and bed and breakfast; it sounded like a nice package. When my buddy and his new wife arrived at the hotel the front desk took 20 minutes to check them in, they did not deliver the flowers or champagne like they promised, the kitchen was having problems so they couldn't have dinner, etc.
In late August, while at the Waldbaumn's Balloon Festival in Suffolk Country,I completed a form for a free vacation. I just received a call to say I have won it - a 10 days vacation & cruise for 2 valued at 2,500. However, promising to send me all travel documents in the mail, they then told me that there was a "small premium fee of $299 per person which they would put on my visa card prior to releasing the travel documents. I asked for the Radisson number so that I could check out that it was on the up and up and they gave me the above 800 number. This is NOT for Radisson, but is for an agency called Takemeonvacation.com. They said they would call me back for my information on the evening of the 30th.
I checked your site and saw a letter from a Keith in PA, who had the same call from the Radisson as I, but unfortunately gave the people his credit card information and is having trouble recouping his $598.
Made reservation for a room with two double beds a week ahead and had it confirmed on the credit card.
Of course it was a hundred degrees in the room as it was in the middle of summer. Finally got us another room with working A.C.,
but still no two double beds. One of my family members had to sleep on a foldout bed.
At checkout the hotel tried to make me pay again for the room which was not worth the $93.00 I paid for it
initially. I had stupidly paid for the room with cash the day I arrived and forgot to get a receipt. The clerk Gabriella
developed amnesia all of a sudden and said that I had not paid for the room. Finally after I threatened that I wanted
to get the police involved as I felft I had been robbed, the manager let us go without paying for the room again.
Lucky for me, I haven't gone on vacation with National Travel, but I am under the impression that they are now using another hotel. I have received information from the Ramada Plaza Resorts and the Radisson gives the same package deal; they even use the same cruise ship. Thanks to this site, "I'm not going to waste my time!"
My sister (who lives in Jacksonville, Fl) and I stayed at the Radisson the weekend of April 14 and 15, 2000. We were in town for the wedding of our elderly aunt. Our husbands wanted us to stay in a well-known hotel where they felt we would be safe so we chose Radison. While we attended our Aunt's wedding, someone with a key (presumely the maid service) came into our room, went through our luggage and took a small diamond necklace belonging to my sister and a birthday card which I had in my zipped luggage for my nephew and which contained money. My sister's necklace was in her jewelry box which was closed and in her luggage. Her suitcase was closed also.
Prior to our leaving for the wedding the maid practically insisted we vacate the room so she could clean it. At the time we were getting ready for the wedding and told her she would have to come back after we left. She was very unhappy about our refusal to leave the room. When we returned from the wedding the room was cleaned and my sister discovered the missing necklace when we changed clothes before going to dinner.
We reported the incident to the front desk and requested someone come up with a flashlight and help us make certain the necklace was not in the room. After a long wait and a second request the maintenance man came and we went over the room top to bottom including taking the sink apart and checking the "U" joint. We had several problems contacting the front desk to report the problems as they were not answering the phones. We finally talked with John and Eric Trickett, filled out a report and were assured that my sister would be compensated. I did not discover my missing money until I returned to my sister's home and started looking for my nephew's birthday card and money. I reported this the following Wednesday after returning home. The hotel room did not contain a safe and we were not offered a safety deposit box or access to any safe. We were also told that it wasn't really necessary to call the police because the hotel would probably take care of us with no problem.
I entered my name for a "free" bahama cruse. I was contacted approximately one week later from a smooth talking representative from radisson. Before I realy knew what happened I had given him my credit card number and then was told that this would be charged to my account the same day! I never gave him permission to enter my card number. As soon as I was aware of this (I was still on the phone with the company) I made my best effort to make sure that they didn't put my card number through. They were of no holp and told me to contact my crdit card company. It has been 24 hours and the amount has yet to be posted, but after reading some on the internet I am worried of what I may be in for. They never gave me specifics on a refund policy. While talking to the manager of the dept. about how I felt I was unknowingly going to be charged I inquired about the refund policy and he said that there was none.
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