Radisson Hotels Reviews

We stayed a week at the Radisson in Merrillville, Indiana and the people were wonderful to us. It was a graduation party for my daughter from the time we got there to the time we left. We ended our stay with a cake and pool party.

Radisson Hotels in Macon, GA. It was great! Once we turned in to rest, we were able to do so with peace and quietness. The room was clean and fresh and the front desk clerk was genuine and respectful.

This note is to share your feedback that you belong to service industry, that too exclusive ( 5-star ) service industry, but your dealings are highly disappointing as somehow I have realized that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn’t used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you’ll prefer the new ones because that old business would help to close your current targets.

This note is to share your feedback that you belong to service industry that too exclusive (5-star) service industry but your dealings are highly disappointing as somehow I have realised that Radisson is believing just to grab the money from the people because we almost 10 families together had taken the membership each in the month of April. Since that month we hadn't used any of the services bought and now when we (2 families) tried to avail it you are not catering us and it presents that you had already taken business from us and now you'll prefer the new ones because that old business would help to close your current targets. Below I am mentioning the whole situation which proves that the above mentioned facts are absolutely right:

Radisson Hotels in Roseville, MN USA - They kicked me out of the hotel at 10:30 pm, accused me of smoking (I don't smoke), called the police on me who came to my door and I was in bed watching tv. I'm a 56 years old and was in town taking care of my deceased mom's estate. I was appalled at this mistreatment. I was charged for my entire three nights though I was only there one night plus an additional $250.00 smoking charge which actually violates MN statute which allows them to charge 25.00 or actual damages which they had none.

This is the second Comfort Inn we stayed at in the Altoona/Duncansville, PA area. Hotel was clean; employees friendly and helpful; breakfast excellent; beds so comfortable; rooms quiet. Everything we needed for a great stay.

I stayed in the Edinburgh One on the weekend for two night. Pay £215 per night but was disappointed. There wasn’t no breakfast in the price. On the Saturday afternoon Me, husband and friends thought we have a drink in bar but we stood there for about 15 minutes to get served. The bar staff completely ignored us. There wasn’t anybody wait for drinks. Only us. The bar lady just kept cleaning. After I shouted to her are I’m invisible she still ignored us. Wasn’t very happy with the way we was treated. After we pay good money to stay there. I was in the same hotel in Cardiff the week before and all staff went out of their way to help me.

Enjoyable stay at Radisson in Yuma, Arizona, in every respect. Friendly and professional staff, clean rooms great amenities, and perks. Breakfast was not fantastic, mostly the same thing over and over each day.

Recent stay at the Radisson Hotel Rochester Riverside - For a 15 story hotel and booked quite full, most of the time only one elevator out of 4 worked, not enough clothing carts, no restroom facilities in the Lobby Area (only in restaurant when open), very dirty carpet in rooms, dining facilities could not handle the guests because of understaffed. Had to walk a block to get a cup of coffee because dining room was full, when seated in dining room wait staff was sparse and many got up and left after an hour of wait to take an order. Please note I stayed there 4 nights and it should have been an exciting time and turned out to be a nightmare. Desk staff seemed not to care at all and were not apologetic. Now if you do not believe me check out the other guests from 8/26/17 thru 8/30/17.

I just had the worst experience here. Here am paying for a room (not begging) in Panama when a friend of mine who knows I'm in Panama pays me a surprise visit. I don't want to stay downstairs going up to my room security stops me and directs me to front desk. This is the great part Rommel at front desk tells me I have to pay for my friend to my room. I told him I'd pay if she was overnighting but we were just looking for a quiet place. He called his supervisor Sacado after who then echoed the same thing saying it was hotel policy. I asked them to show me were in the hotel's policy I am barred from having guest in my room. Which they could not show of course. They barred me from my room and said I'd have to entertain my friend in the lounge. They practically treat her like a hooker to my horror.

I called the hotel to cancel my reservation and was informed by the hotel front desk that the reservation was cancelled and was told very clearly that I would be charged only for one day at the most or would be refunded completely since it was a no show. When I called Radisson Hotel again to confirm the refund, they refused saying that there is no calls from me regarding the cancellation whereas I have proof from my phone records that I called Radisson Hotel and talked to their front desk regarding the cancellation. Also, their director ** refuses to go through their call records. It is not my fault that their staff is not trained well and that it was not logged. Their staff should be trained to correctly advise the customers and be honest enough to record the cancellations. Never ever book into Radisson Hotel - 4444 Gateway boulevard and through hotels.com.

The room was very clean and tidy. The staff cleaned it frequently. Sheets and pillows were clean. There was no dust or dirt on the bed or floors. Even the window bed was clean. I don't remember much about the amenities available besides the standard shampoos and hair dryer. But the room was shared with 4 other people and the amenities were kept restocked. The customer service was good.

A home away from home, fully stocked bathrooms, excellent accommodations, comfortable beds, convenient location to restaurants and main highways. Nice pool area and convenient ice machines, free breakfast and early morning wake up call if necessary, convenient location to attractions nearby and shopping centers. An unexpected bonus for something you would normally do on your road trip... free nights for what you would normally do anyway. Pleasant surroundings and helpful clerks make your stay enjoyable. Smiling clerks who cheerfully answer your questions. Very helpful late night arrival and pleasant surroundings. Maid service if you need it no matter what time of day.

Was very clean and respectfully kept up. Bathrooms were clean and beds were nicely made every day. It is one of the cleanest hotels I have stayed at. There was an outdoor pool, fitness room, also a bar and we could see Alcatraz from our balcony while sitting out there. It was a fun hotel. Customer service was great. They gave us extra pillows at the front desk and were always very eager to help when we asked for advice or directions.

Everything seemed new and freshly laundered. Common areas were well-kept and nice. Housekeeping came on time and took care of all the linens and stuff. All was good. It was all standard stuff. Fitness room, pool, everything was hotel good. Every place you looked, good hotel stuff. The lobby was well-lit and had ample seating. I'm not a member of the rewards program, but I saw a couple of people who were, and they seemed to be pretty happy with all the stuff they got from it. Everybody at this hotel was super nice. The front desk staff was really helpful and friendly, the housekeeping staff was prompt and thoughtful, and the maintenance people said hi when you walked down the hallway.

The beds were always made just right and the bathroom and the rest of the room was always clean just right when we returned back to our room at the end of the day. The hotel had free parking for its guests, also there was a restaurant/bar on site. There were both an indoor and outdoor pool. They also had a play/movie room for children. They had their own laundromat and store on site for guests. I'm not real sure actually about their rewards program as that I am not a member of this program. It would be something that I would be interested in doing research on because I enjoyed my stay at this hotel and would enjoy staying at another Radisson in the future. Everyone at the front desk, the maids we came into contact with, the employees in their restaurant, and stores on site were all very friendly and helpful to us during our stay.

You will like it very much and love it and want to come back and want to stay again. Bathroom was clean and sink was clean and very nice. It was very comfortable and you will love it very much. We were treated very nicely and service was good and nice and you will want to come back again and you will love it.

It was clean enough for a short stay when we stayed there. It had good service, and good location. The service people kept the room in good shape for as long as we were there. Overall the amenities were good. We had coffee in the room as well as other things like iron and hair dryer. We had clean towels and shampoo and conditioner and the hotel has a small spa where we could exercise. The customer service was pretty good. We had no issues with the hotel.

The hotel was clean and up to my standards. I didn't see anything I was unsatisfied with. The bedroom was tidy and beds were made. The main lobby area was very clean too. There were nice amenities but nothing out of the ordinary from any other hotel. I was very pleased with the service as we didn't want or need anything over the top. People were very friendly and polite. They helped us with whatever we needed and answered any questions we had with a smile. They were fast and kind.

It was very clean; I was really impressed. Honestly, for the price I paid I wasn't expecting much, but I was pleasantly surprised. It was very nice. Would love to stay there again! Had a continental breakfast, coffee pot, oven, stove, refrigerator, freezer, microwave (an entire mini kitchen), as well as a bathroom with toilet, shower and sink. The bathroom was quite spacious, too- loved that! It was perfect! The staff was so friendly. They made the stay even better. I wasn't there for great reasons and the staff made my visit much more pleasant.

Neat and clean rooms, excellent bathroom cleaning, furniture very clean and wiped down, beds in excellent condition, nice welcome and easily filled out forms, good location, safe area, pleasant surroundings. Had an excellent swimming pool, plus changing area, inside pool which made it easy to go from room to pool. Good breakfast in the morning and employees very accommodating and friendly. Relatively comfortable with newspapers in morning and continental breakfast. There is a point system based and contingent on number of nights you stay at the hotel. Of course, the longer the stay, the greater points or rewards in regards to free overnight stay. Worth looking into. Great for family and romantic evening. The staff was extremely attentive to any questions but more important, working on solutions, whether it was for a listing on how to get to a location or their recommendations for food (which was excellent) or places to go and see.

Room was clean and comfortable. Amenities were great. Love when bathroom has Jacuzzi tubs. Want place that offers buffet breakfast in the morning. Enjoy large rooms and free movies. Enjoy big bathtubs because I want bubble baths when I am on vacation. You get discounts on rooms and receive coupons to use at restaurants near the hotel. You get discounts on other hotels in the chain as well. You get free room service and can get upgrades when you are nice to front desk employees. The concierge helps arrange transportation to different tourist sites you're interested in visiting.

When I stayed at a Radisson Hotel in Florida it was very clean and updated. It felt like a luxury hotel but was not very expensive. There was no dirt and the sheets and blankets were very fresh. My favorite part of this hotel was the outdoor area and swimming pool. The pool was very innovative in that it had lights and music that you could hear only under the water! It was very cool and I've never seen it anywhere else! The employees at this hotel were very friendly and personable. We did not eat at the hotel so we only encountered the people at the front desk and the bellboy. They were very pleasant!

It was so immaculate. I was impressed with the cleanliness of the lobby and our room and would definitely recommend this hotel to anyone. I would stay every night if my financial situation would allow for that. The amenities were great. They came to your room to offer anything you could ask for. There were plenty of towels clean and the best shampoo and conditioner that you will find at any hotel. I loved the coffee they supply for your room and room service. The rewards program was ok. I didn't really earn a lot of rewards but the room itself and the courtesy was reward enough for me. I really appreciated the hospitality they showed us and the free breakfast they offered. They were very courteous and the nicest people that I have ever met. They made you feel at home. We hated to leave. Wanted to stay longer. Wish we could have.

It's great place to stay. It's very comfortable. Very clean. Very nice stay. They have lots of locations all around in different states. They have lots of amenities. They have nice clean pools. They have a nice exercise room for guests to use. They have a fridge in rooms for guests to use. They have a free hair dryer to use in each room. They have free wifi available. They have large rooms. They have free buffet style breakfast for each guest. They have free newspaper for guest to read. Free local calls. Shampoo and soap in each room.

Bedrooms were neat as a pin! Would stay there anytime I travel! Bathrooms were spotless! So refreshing from other hotels! No dust! Even smelled fresh when you walked into the room! Linens were soft and clean! Free breakfast in the morning, which is a must for me! Morning newspapers available! Plus, pamphlets for neighboring things to do! A gym to work out and some have a pool! What more can you ask for! After staying so many nights, you can accrue a free night!! This is an added bonus!!! Great service, great place and a free room! Plus, other discount if you have an AAA card! Try it just once!! You will love it!! They were always very cordial and polite. If I asked for any assistance, they would quickly assist for anything needed. Towels, forgotten items you left at home or questions on area attractions.

The room was very clean. I have no complaints. Housekeeping does a great job at cleaning the rooms and maintaining the level of cleanliness throughout our visit. There was a rewards program offered, but you could either accept the hotels.com price OR the reward card price. The website price was lower than the reward card price, so we used that. Staff was friendly and prompt. Any difficulties we had they addressed immediately (such as a noisy room next door). We felt at home there.

Everything was quite awesome. Absolutely no stains or weird smells in the room, lobby or hallway. I would highly recommend the hotel and definitely stay there again. Everything was great. I do wish they had free breakfast, but they had free flavored water and coffee in the lobby. The wifi was good and all the bathroom essentials as well. Being a part of the rewards was great. It knocked off $10 per night just being a part of it. It was very easy and helpful to navigate the website as well. Everyone was very kind and helpful that I or my husband spoke with. They were very helpful with anything that we needed before and throughout our stay at the hotel.

The hotel and rooms were spotless. There were not any strange smells, didn't see any bugs or anything like that. The housekeeping did their jobs on time and were quick about it. They had a indoor pool and a gym but the gym was closed due to a remodel . It looked big in there through. The pool was nice and clean but I'm not a swimmer. They were extremely helpful and friendly. They didn't have a problem helping out and explaining things. They took the time and showed that they knew what they were doing.

When we arrived our room was impeccable and had no malodor. We only stayed a weekend so we did not use maid service but the rest of the building was pristine, even the gym. We stayed for tournament and it had lots of food and stores nearby making it easy to grab food before or after a game. Our favorite part was definitely the beds. They were so comfortable we wanted to stay in them all day. I did get a deal with my AAA card. If I were to frequent hotels I would chose to get a rewards card through Radisson. Everyone we dealt with was very nice, and informative. The woman at the front desk happily gave us directions on more than one occasion and also recommended good places to eat in the area.

The towel felt nice and clean. The sheets were soft and white. There was no dust anywhere in the room. The floors were clean. It was nice to come into a clean room before I went to bed. They had the right amount of shampoo and conditioner. The soap had a really good smell. It was nice to have a shower cap for my wife. They were nice and friendly. They got me checked in and out very fast. They were able give me good recommendations for sightseeing. They were very professional.

Room was clean. Washroom was clean. Ac was working. Toiletries were available. TV was working. Mattress was clean. There was no smell in room. It had all the amenities in room and washroom. There were sufficient lamps in room. Children play area was available. Indoor swimming pool was available for adults. I am not aware of any rewards program available at hotel. If there are any reward program, it should be brought into notice of customer. We checked in at late night. Still attendant did not make any fuss. Breakfast was served hot. Room cleaning service was available 24 hrs. Staff was very polite.

Very clean. I have no complaints. The rooms were very clean. No complaints here. Plenty of soap and shampoo. They had a great pool and exercise room. The breakfast was just lovely. Coffee was good and easy to make. The staff was very kind and helpful. I asked for extra towels and they were brought to me right away. The front desk was very friendly.

The room was very clean. The bathroom sparkled and the sheets were fresh. The windows were clear. The floors were spotless and there was no trash. Plenty of soap. The soap was a very good size and so was the shampoo. There was a variety of towels and plenty of space. There was a lot of conditioner. It is very easy to obtain a lot of points and use them. I earned points very quickly. I was able to earn points for each time I booked a room. I was very very happy and pleased to have customer service attend and anticipate all of my needs before I had to ask for them. The response time was quick and friendly.

Staff made sure room is to me and my brother's liking before we check into the room to stay and sleep in during our vacation time to whatever and wherever we are traveling at. Just the basic bed and television and also bath so that my brother and I can freshen up, shower and relax during the late afternoon and evening watching whatever is on the television. I believe my brother gets some kind of benefits whenever he uses it to check into a hotel whenever he and I go on vacation either in the United States or internationally such as Europe. The staff is very attentive to whatever I or my brother want/need such as fresh towels or toilet paper for our hotel room when he and I need it.

Some issues with cleanliness under the bed. Found ages old bottle of juice under the bed and a full bottle of lotion, proving that cleaning isn't done thoroughly. Provided free breakfast in the mornings, refreshed sheets and towels as needed, placed chocolates in room when we requested it. Overall fantastic. Good rewards For travelers, especially out of state stays. Includes special access to refresh room which is a nice bonus. Included snacks like fruit! They were fantastic at accommodating me and my friend with two separate beds despite my one bed room just because I am a blanket hog. Provided chocolate when asked when booking and in general seemed happy with their jobs.

It was very clean. Our room was immaculate and the amenities were awesome. There was WiFi which I appreciated. There were two bedrooms and a tiny kitchen. Although we didn't prepare meals there, we did use the fridge to store leftovers from restaurants. We did eat the leftovers for snacks. What I loved was the free breakfast on the third floor. It wasn't a typical continental breakfast like most hotels, it was more like a nice restaurant. As I said before, there were two bedrooms, WiFi, a television, and a cute tiny kitchen - everything totally awesome. Nothing was really modern, just nice and homey. Couldn't give a better recommendation. Everything was great, especially in the lobby - delicious cookies at all times - just like a B and B.

This hotel was very clean and stayed on top of needs within the room, as per requested. The floors were as clean as what I keep at home, if not even more clean! The amenities were helpful and allowed for a comfortable stay. When I needed random things (band-aid for example) they were able to get it to me quickly. The pool was clean and nice. Their rewards program leaves you wanting to come back time and time again. For each visit you make you get a note added to your account information. I find that staying in the same hotel, while under the same management also helps because they remember who I am. Their customer service was amazing. At each hotel I have been to with this company I have had wonderful experiences. They are kind, thoughtful and will go over and beyond for their customers.

The maids and room service people are always very attentive and nice. I have never had any problems with the cleanliness of the rooms at any of the locations. The amenities are okay. They're also not all the same. I've had some locations that have better amenities than others. Customer service - it's always A1 perfection at Radisson Hotels! I have absolutely zero complaints about their customer service. They always treat me well and always take care of even the smallest of my needs. They are great in the customer service department!

Not bad could have been cleaner. Sheets had shoe marks on them and floor needed swept pretty bad. But I have stayed at worse places really. Not too horrible but not great. Not much to do just a bar and I'm not much of a drinker so there really wasn't all that much for me to do, except tend meetings and watch tv. Raddisons are nice hotels, friendly desk people when we visited! We got everything we called down to the desk for and always in a good time frame. The people were all friendly and helpful. It was a good visit!

Radisson was very clean. My room was clean as well as bathroom. The room smelled good too. I liked staying here and will come back. Very happy there. I was happy with everything. From Wi-Fi to cable tv and swimming pool and also breakfast. Was loaded with more than I thought and was a great value for the price I paid to stay there. Everyone was pleasant, friendly and helpful.

The other Hotel in Kitchener was given a deal for room and meal charge. Later on Radisson Kitchener was telling us to match the offer. Which we decided to come. But they charged us more than the previous hotel asked us by 30%. The Hotel is not trustworthy. The meals are terrible. Once you gave your credit card info they play with it. I am not recommending any business people to go there. Do not even listen your concerns. Especially the Hotel Management, Manager as well as the Director of sales. We are so sad. I will not recommend this Hotel at all. Thanks.

Outstanding customer service. Great. I was on club level. We walked everywhere from the hotel. Everyone at the hotel went out of their way to make sure our stay was great. The room was very clean and the tv in the bath was neat.

Friendly, efficient. Comparing the rate against other hotels in the area it was good value. Everything that we would expect in a hotel room. Very clean. Free parking. Totally satisfied. Will return. Hotel recently renovated. Upgraded bedding. Great checking staff even though the hotel was at capacity.

I broke my foot at the Radisson at Ft McDowell and they paid me NOTHING! They paid their millionaire, scumbag attorney Charles ** of Manolio & Firestone of Scottsdale. If you want attorneys that like making you miserable and BROKE, stay away from them. God is not happy with them!!

Visited the hotel last night 1-30-16. It was a bed bug in our bed! Took the bug to the receptionist. We left immediately! Never will go back! Waiting on manager to contact me back for my refund!

I stayed at this hotel recently and upon arrival I asked if I could upgrade my room to something bigger. The hotel manager, Stephanie was very friendly at the time and showed me some rooms and options. She informed me that the price of upgrade I wanted was going to be a total of $75. I asked her this three times as it seemed like a no brainer. I had already reserved and paid for my room on Priceline and so all the hotel would be taking off my credit card was the $50 for room incidentals and the $75 upgrade plus all the tax. All of the sudden I see they have charged my card $610 for charges that they couldn't even explain. I showed them the charges and asked to speak with a manager. They gave me their name and I told them I would not be paying for $610 in charges that they made on my card without my permission.

We booked 2 rooms for the night before we were to fly out. When we got to our rooms 815 and 812 the carpets were so filthy with stains and just plain dirt that we both wanted to leave. Being the Women's World Soccer games we were afraid that we couldn't find another room near the airport. Room 815 smelled of smoke and spray that must have been used to cover the smoke smell up. That toilet rocked back and forth when sitting on it. The sheets on one of the queen beds had stains, it look like blood and who knows what else. In room 812 the carpets were just as dirty. You wouldn't dare walk without shoes in either room. The sheets in 812 were torn and the bed was a joke. It was a Select Number bed that didn't work. You could inflate it and it would just deflate to a hard surface. The only saving grace was the bathrooms were clean. We didn't realize it set in the middle of Chinatown and the only food around was Chinese.

Hotel Newport Beach CA - The Radisson had agreed to let commuting airline employees park overnight in lot. They issued us the same parking passes the hotel guest receive. Without notifying us of any change in policy. They had our cars towed! It was quite a surprise to arrive at the parking lot and find your car missing. The front desk's response was it was ordered by the general manager Mr **; and he was unavailable to answer any questions, and he would call us after he got out of his meeting. I have yet to receive a phone call or response to my email.

We are members with your Radisson hotel and went for dinner on 11th June at East West cafe Varanasi. Very sorry to say that the food quality was pathetic and all of us came home hungry. As on a Thursday you give 50% off it does not mean that even the quality falls down to 50 percent.

I was in town for an 8 hour engineering test and stayed at this hotel. Within the first few minutes there I had to deal with sexual comments from the night manager. I then found feces, mold, and blood in my room that wasn't mine. I went to see the night manager face to face and he gave me a look and tone nearly accusing me of the issue. I had discussed my issue with ** who told me they thoroughly inspect the rooms and that the night manager doesn't remember getting a call about the issue. He didn't mention I went down to the lobby.

Radisson Blu Hotel Jaipur - These are the issues we faced: Bathroom towels smelled so badly. Very late room service. Ordered food-butter chicken and paratha (in-room dining) and left all the food untouched. Chicken was not fresh and there was a peculiar stale smell coming. Your staff constantly asked us to pay us the in-room dining bill immediately, as if we will run off from the hotel without settling the bills, especially when we checked in half an hour before. We were forced to pay immediately by your staff and room service even before we started having the meal. It was humiliating.

Very bad experience at Radisson Blu Marina Con Place. We booked a deal for 7 ladies for buffet lunch.. no service was given. No one was interesting in serving us. If they are not interested to cater the Groupon deal's people they should not put on it.

Dear Sir. I am telling my problems from past 6 months but the resort is not bothered to even listen to it so had contacted their head office for the same but their reply was also not convincing, so want to know how can i proceed and what action can be taken against the resort. I would like to get to your notice that I have visited The Wharf with my family (5 Members) to the restaurant on 15/08/2014 our Bill No: ** Tbl 26/1 for the occasion of my brother's birthday and felt really bad for how we were treated and the service provided by the team in The Wharf. I was there just for dinner.

I booked a two night stay at a Radisson Hotel and so did 4 of my colleague. It turned out that my business meeting was canceled so I called to cancel my reservation. I was told it was non-refundable. My colleagues were able to get refunds. So I called the manager to get an understanding since I was cancelling 1 day after booking and two days prior to my stay. I was told that it was non-refundable. I found out the difference between my booking and my colleagues was that I booked online and they called. The cancellation charge was the full value (two days stay). If all hotels used a similar process for booking online it would be easy to know that it is non-refundable but each site is different and when you are trying to quickly book they can get you. When I called corporate they repeated the non-refundable story. I wondered if it was worth it for them to lose a customer that does a lot of travel over 233 dollars.

We had a large group stay there from the 4th to the 8th of November. Those of us who ate at the breakfast buffet became violently ill with food poisoning. We had to stay an extra night because we were too sick to leave! We did not get the rooms we paid for, and yes, they tack on an extra $50.00 per night for some inexplicable reason. Hardly anyone at this hotel either spoke or understood a word of English. Housekeeping was slipshod, and yet, the undocumented (probably) people who work there abrasively nag you to tip them. While we have to make frequent trips to DC, none of us will ever say in a Radisson again.

I called at 10:45pm and asked for AAA rate which I was told 104.10 and plenty of rooms available. I arrived at 11:00pm only to be told there were not AAA rate rooms available. Sean said there had been a shift change and sorry they were sold out. However when I checked the website it still showed rooms available and I left the hotel and called and sure enough AAA rates available. I disputed the charge with my credit card company and also sent emails to Radisson executives. It was a 29.00 difference but that was not the point.

I book my reservation back in April 2014 with Cheapoair. Paid for 9 days stay at Radisson when I arrived on August 15, 2014. They told me that I needed to pay $50 per night or $500 deposit in addition to what I already paid. I asked why and the receptionist replied "we are under new management and they are requiring this new implementation." I reminded her that my stay was already paid for in full. My credit card company did not approved the $500 deposit. So I was then told that I had to pay for anything I use. Even the local phone service from my room 415 was not available. Also white folks were given better treatment than us blacks.

I dealt by phone with the reception and night manager at this location, I will never ever deal with another Radisson Hotel or any other of their properties again. Rudeness and complete incompetence. One can only wonder at the intellect it takes that the only job you can get is night clerk at a fleabag hotel.

I had two rooms booked for the family at the Radisson blue hotel in Aqaba. Arrived at the hotel at 11:00 AM, was told rooms not ready please wait (had Radisson membership card). I waited and waited and waited until the kids got so tired and slept in the lobby. I kept talking to the staff and then the manager, but with no result. Finally at 2:45 pm I was told they could get me one room but there are no towels ready yet. I had to accept anything at that point. \

Our party consisted of 2 adults and 3 children at the San Francisco hotel. For a newly remodeled hotel, it was designed poorly. The hot/cold nozzles on the shower were backwards (not good with 3 small children), the Sleep Number bed was broken and set on hard as a rock. One of us found more comfort sleeping on the floor for the rest of the night. By midnight, the consistent loud banging of a retracting door finally stopped, however, the paper walls made us forfeit the rest of the night’s sleep. Needless to say, we were all beyond exhausted to enjoy the next day. We left early and will not be coming back to Radisson again. It was $200 a night for the worst sleep of our lives.

I went to visit a friend tonight and I got in the parking lot. My friend asked them if they could charge the parking ticket to the hotel. He came today to stay there from the US; however, when I was going to take my car out, I said to charge to the room this # and under this name. The man told me that the room number was wrong at first, but the number was correct. Then I said, "Let me call him because I didn't understand the problem or my friend." However, instead contacting him to check, the supervisor became very rude and with non-professional attitude making comments out of his role.

I made a reservation at a Radisson Hotel in Aruba. Within an hour, I found three better deals. I immediately went to the Radisson website to make a claim. The site could not find the reservation I had made less than 2 hours prior. I called their customer service that was down for the weekend. This was on a Saturday. So I left a message explaining what happened and what the better rate was. I also sent an email with all the information. On Monday morning, Radisson returned my call, and I explained the situation. The representative went online to find my reservation and had the exact same issue I did in not finding the reservation. After about 5 minutes of trying different things; she was able to find it. She instructed me how to find it in a roundabout way and submit the claim on-line; which I did immediately, including an explanation of why it was being submitted more than 24 hours after the reservation due to their faulty website.

Customer service - Giving a room with no air condition, then gives a room that's not safe for my baby. Then they told me to get out and don't need my business. They won't give any refund because I booked from Hotels.com. They yelled at me and told me to take the room with no AC or get the hell out or they call the police.

Manager behavior in Radisson Blu Vienna: Usually I'm staying in Radisson Blu Palais, Vienna Parkring 16. On the 24th September, when I've checked in. The manager told me that I have to give credit card or cash deposit 70 EUR. I said usually I'm asking to cancel all extras and Radisson managers checked me in without cash deposit or credit cards. And when I do checkout, I never face any problem. But the manager named ** (at least she told me that it's her name), told me that it's not allowed by the hotel policy. I told her that I'm a regular customer in Radisson and the reason I choose this hotel because managers and people are nice. She again told me that she cannot let me in if I will not pay the deposit and if I will not pay, I should choose another hotel. This was a big surprise for me how a manager can tell something rude like this to the client?

Last month, I took my 9-year-old to Toronto. We stayed at the Radisson Hotel. The Sleep Number bed was broken and when I woke up the next morning, I was in horrible pain. I couldn't even walk. The pool looked more like a bathtub. It was small and filthy. There were things floating in the water. The room service was also a problem, the food was terrible that you could not even eat their mash potatoes. I will never stay there again and I'll tell everybody not to stay at the Radisson. We were very disappointed.

I booked my stay with the Radisson Hotel Dallas, Texas directly. I was advised that the fee would be $208.43 for a 2-night stay. The stay and check-in at the Radisson went well without problems. The problems started at checkout. First, the young lady at the front desk had trouble checking me out. I waited at least 15 minutes. My big mistake was using my debit card. Upon returning home, I monitored my checking account and found a total charge of $322.73, $114.30 more than previously told. I called the hotel and talked to Kevin at 8:05AM on 7/31/12. He told me that I'd stayed 3 nights. I told him no, that I had a paid receipt showing only 2 nights. He said he'd check with the housekeeping staff and call me back. No return call, so at 2PM on 7/31/12, I talked to a young lady who said Kevin was out to lunch, but she knew all about the situation.

I booked a short stay at your Grand Lucayan in Freeport through Orbitz and paid it months ago. When I checked in, I asked the desk person if my bill was all paid up in advance, and he assured me it was. During our last night's stay, a bill was slipped under our door which advised me that I now owed a total of $56.00. Each of the two days we stayed, I was billed for a resort fee of $18, and an energy surcharge of $10. I have read about these things going on but never thought I would become a victim. Why not simply include these "extras" in the room rate? Sorry, no more Radisson hotels for me. Please credit my American Express account for $56.00.

On March 16, 2012, I bought six products from Amazon.com, which I sent to deliver to a friend at the hotel Radisson Martinique on Broadway (49 W. 32nd St., New York). It turned out that when my friend was to remove the goods at the reception, the hotel acted badly, claiming that to remove the packages, she would pay a $50 USD fee per package. I got in touch with the hotel service office to know if this is permitted by law and found that in any way the hotel had that right.

I have been staying in the Radisson hotel at Richmond Canada for almost three weeks. I want to get my receipt from the hotel before I check out. The duty manager named ** explained to me that I booked the hotel through a travel agent, I can't get the receipt from the hotel. What about to happen really shocked me. I talked to Mr. **. Just one sentence, "But I stayed in your hotel, not the travel agent's hotel." Only this one sentence. Mr. ** started shouting at me, "Don't give me the attitude. You want to bring the attitude, I'll bring you the attitude. Just bring it on! Bring it on! I can't take you out right now!" He still kept shouting at me several times, "Bring it on! Bring it on!"

After checking into the hotel on New Years Eve, I asked the concierge if she knew of any clubs/bars or places we can go out other than Times Square on New Years Eve. The concierge guaranteed me that she knew everything about the town and ran down a list of places that we could go. She stated to hold reservations she would need a credit card immediately.

This year, I booked a pool party for my daughter. The same exact party I booked last year for the same amount of kids, at the same Radisson Hotel in Piscataway. Only this year, I was charged double the price after we arrived. I couldn't leave because after all, it was my daughter's party and all of her friends were there. So, I paid what the manager Sunny requested. I will never use the Radisson Hotel again.

I booked a twin bedded room at the Radisson Edwardian Sussex Hotel in London in July. During our arrival on October 14th, I was told that they did not have any twin bedded room; they push the beds together at the weekend. We were then transferred to the Radisson Edwardian Berkshire hotel a few minutes away. Whilst the hotel was good, the noise from outside was intolerable. They were drilling 24 hours a day, unless the manager asked them to stop at night. We complained to the night manager just before midnight. He said that he would speak to them and get it stopped. Don't tell me that a contractor would stop on the say so of a night manager. Obviously, something else was happening. I think there are noise laws that prohibit this kind of drilling and noise of generators all night. The generators continued all night.

I paid through ATI tours 6 weeks in advance. Upon check-in, I wasn't allowed to stay. First, they lied that it's a plumbing issue and next day, they admitted they overbooked so they sent me to Metropolitan resort which is like staying in gutter. Then, the front staff was never nice, guilty conscious and never promised a room between Sept. the 17th to Sept. the 20th, only at the night of Sept. the 20th. I was moved to a rubbish Radisson room with no internet, no toiletries, no water, no complementaries and no compensation. Upon checkout, they were shameful enough to charge me for resort fee. Worst of all, I paid travel agent in advance, but only today (Sept. the 27th) I found that my credit card was charged for $330.75. Can you believe that?

On 05/13/2011, I started working on this job and I loved it, but it's just that a lot of things have been going on out here and it's bothering me because I have heard the supervisor, Linda, does not like black people because we have attitudes. That's discrimination and I didn't like that at all.

If you had a rating for less than one star, this would be appropriate. I arrived September 14, 2011 with my boyfriend to attend a therapeutic modality seminar that was held last September 15, 2011. We were assigned to room 232. It was revolting! The top, white coverlet on the bed and the pillow shams had huge stains on them. It was on the bed; I did not even want to know what they were. We called to the front desk. They told us that they would reassign us to a better room, room 256, which they did. They gave us free breakfast vouchers as an apology. We were told that the housekeeping staffs had already left for the day. It was around 5:00. It did not make us happy knowing a housekeeper would expect someone to actually sleep on those disgusting stains, but we were willing to overlook this due to being reassigned to another room.

We booked into the Radisson, by the airport from September 9, 2011 to the 10th. We were there attending a martial arts tournament taking place in the hotel. At approx. 5:05am, we were notified via phone call by the front desk that our room is leaking water into the hallway. We immediately jumped out of bed to check. There was approx 2-3 inches of water in our room and hallway. The toilet pipe had burst (we were later told by maintenance that they had been working on the pipes prior to and some rock had gotten stuck in the pipes, causing them to leak.)

I booked the hotel with a special request to write happy birthday, as it was my boyfriend's birthday. They didn't do as I requested. The room itself was a business class. I saw on the internet the luxurious rooms that's why i booked this particular hotel. But sorry to say, my room in Dublin is much more luxurious. When I complained about it, they just said 50 euro more to another room. My holiday was ruined because it was not at all a romantic room. I was just feeling that I'm in some kind of office.

This is the worst-run hotel I think I've ever been in, and I have traveled around the world. When we checked in on Sunday, my daughter had to argue with them that we had made reservations for a package that the desk clerks insisted they didn't offer. She had found the package online on the Radisson Hotel site and had bought the gift card for me as a gift. Finally, the desk decided that there was such a package.

I stayed at this hotel from December 27 until December 31, 2010. We upgraded to their best suite on arrival, and from day one, we moaned about the shower--no hot water and very little pressure. No one handled the complaint with any sense of urgency. In fact, they seemed to imply we were imagining the whole thing.

I complain the following information via online customer form twice, but did nor get any replay. I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:

I purchased a vacation package through Travelocity which involved plane fare, hotel, and car rental for two people. The stay at The Radisson Hotel in Pittsburgh was horrible! First, various calls were made to the office staff in regards to the noise level after 12:00 midnight. The last complaint was that we were going to contact the police. The hotel clerk begged us not to call. And this happened repeatedly. They promised us a solution would be made immediately. It didn't happen!

On arrival to hotel, I was given a single room but I had my companion with me on this trip. I politely requested if it were possible to just receive a double room or any room with a bigger bed. I was rudely dismissed by the Asian gentleman who was working there. His words where, 'we are full' no eye contact, no smile, nothing! I respect the fact that this hotel is popular due to its location and it is very busy. The problem I have is rude individuals that work there. There seems to be a general acceptance at the Radisson that rude behavior from staff, is quite acceptable. I beg to differ. I work in a service related industry and I know what service means. At the Radisson it doesn't exist point blank!

I booked the Radisson Hotel for 7 nights on Feb. 10th using Travelocity website offer. I confirmed with the consultant Ron at Travelocity on the phone before confirming the booking online that the room was an executive suite with one king bed and two double bed with free internet for $70.00 per night for 7 nights. When I reached the hotel and checked in, I was given a very shabby and dirty room which was totally unsuitable and not as per our booking or what was promised or agreed at the time of booking. Upon requesting the hotel staff to rectify the problem, the concerned staff was totally unsympathetic and did not make any effort to even acknowledge a problem. He, in fact, was rude and totally unhelpful.

I stayed at Radisson Dallas East since 3rd of January for a seven-week live course. On the 13th of January, at 1:40 p.m., I came in after the house keeper left my room and discovered that all things inside the first drawers got pulled out and wet. Then, my jet spring water tank 2.5 gallon was upside down on the carpet in front of the freezer! Those things that got wet were books and notes I made during my medical school! They're my precious resources due to my career.

The hotel is very nice but the service is horrible. They say that one of their amenities is wireless Internet. However, when you go to log in, they want $19.99 a day for it. Also, they give you a $20 drink coupon to use at the bar. When you go to use the coupon, they tell you after the fact that it is only good for certain drinks and stick you with a big bill. I was never so embarrassed in my life. I complained to the corporate site about the service and the hotel doesn't even respond to corporate. Corporate just accepts this and drops it. I told them I didn't want any coupons because I would never stay there again. Right on their web site it states: The Radisson 100% Guest Satisfaction Guarantee. What does that mean?

Am writing to request a refund of the $160 charged to my debit card without my authorization for permission. During my recent stay at your hotel, I unexpectedly began to menstruate. Unfortunately, menses soiled your linen and some stains were on the duvet. Imagine my surprise when without consultation or permission, I discovered that you charged my credit card for "damaged linen". I got no explanation for the charges. Was this the cost to launder the linen, replace the linen, professionally clean the linen? I am outraged for several reasons! Firstly, I received no cleaning service when I stayed in the room for over 24 hours. I called to report that my room had not been cleaned and to request service immediately! Secondly, your actions are discriminatory because you say the soiled linen is a health issue, which I perceived is based on the fact that I am a woman.

I stayed at the Radisson Martinique for 5 days/4 nights for a conference August 13 - 17, 2008. I entered my room a little after 3 pm and within the first hour, an employee entered my locked room without knocking and upon seeing my husband and I, said sorry...just checking and hastily left. I was aghast.

Long story short, we booked rooms for our wedding. A suite for 2 nights, and then our bridal party did for 1 night. We had issues with their service and cleanliness of the room. I was sent a survey where I explained every issue, and was contacted by Jerrod Simkins, the GM. He stated that for our trouble, he would refund the cost of every room, and asked me to send him a list of every thing that I would like refunded. I did, and he has since only refunded our guests and not my husband and I. He has on several occasions refunded random amounts, as well as charged us random amounts. Our wedding was 7/7/07... and this has still not been resolved.

My other and great aunt arrived at the hotel at approximately mindnight. When they arrived they were denied occupancy until 3:00 am.

I had a wedding block of 30 rooms on July 7, 2006, at the above listed hotel, and the hotel doubled charged everyone. It is has been almost two months and people still have not been credited even though I was assured that it would be taken care of. My room was suppose ti be free and the double charged me as well. I took 7 phone calls and over a month to get my refund and i wasnt even supposed to be cahrged to begin with. When ask to speak to a supervisor they told me Rosell was the supervisor and she was the only one i could speak to. I called the Radisson coprate office and they siad all the could do was send a compalint to the hotel manager and she would have to fix the problem, they could not help me either.

On checkout, two charges had not been reported - an in-room breakfast at about $12 and a massage at about $60. On my credit card, the charges appeared as $125.

Houskeeping broke a pair of vintage earings. Filed a security report with Frank. Spoke with Edith (Mngr.) she advised she would send me comp. nites stay at a Radisson near DisneyLand. Have received nothing after multiple attemps and promises that I'll get a certificate for free nites stays.

I made a reservation at the Radisson Inn over the phone for a honeymoon package for my buddy that was getting married the next day. They were supposed to deliver flowers to the room and champagne and they were supposed to get a free dinner and bed and breakfast; it sounded like a nice package. When my buddy and his new wife arrived at the hotel the front desk took 20 minutes to check them in, they did not deliver the flowers or champagne like they promised, the kitchen was having problems so they couldn't have dinner, etc.

I checked your site and saw a letter from a Keith in PA, who had the same call from the Radisson as I, but unfortunately gave the people his credit card information and is having trouble recouping his $598.

Lucky for me, I haven't gone on vacation with National Travel, but I am under the impression that they are now using another hotel. I have received information from the Ramada Plaza Resorts and the Radisson gives the same package deal; they even use the same cruise ship. Thanks to this site, "I'm not going to waste my time!"

My sister (who lives in Jacksonville, Fl) and I stayed at the Radisson the weekend of April 14 and 15, 2000. We were in town for the wedding of our elderly aunt. Our husbands wanted us to stay in a well-known hotel where they felt we would be safe so we chose Radison. While we attended our Aunt's wedding, someone with a key (presumely the maid service) came into our room, went through our luggage and took a small diamond necklace belonging to my sister and a birthday card which I had in my zipped luggage for my nephew and which contained money. My sister's necklace was in her jewelry box which was closed and in her luggage. Her suitcase was closed also.

I entered my name for a "free" bahama cruse. I was contacted approximately one week later from a smooth talking representative from radisson. Before I realy knew what happened I had given him my credit card number and then was told that this would be charged to my account the same day! I never gave him permission to enter my card number. As soon as I was aware of this (I was still on the phone with the company) I made my best effort to make sure that they didn't put my card number through. They were of no holp and told me to contact my crdit card company. It has been 24 hours and the amount has yet to be posted, but after reading some on the internet I am worried of what I may be in for. They never gave me specifics on a refund policy. While talking to the manager of the dept. about how I felt I was unknowingly going to be charged I inquired about the refund policy and he said that there was none.