3.5/5 (436 reviews)

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Overall Rating3.5 out of 5
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Qantas Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 15, 2023

Can I give them MINUS 5 *****? Tried to buy wine using points & pay. System said it didn't work THREE TIMES. So I called and a supposed "adviser", Tom B, said, "They're just transitional & you won't be debited." I don't know whether he was LYING or just INCOMPETENT! The 3 debits went through to my account, as well as the 4th time with him when it was done with his supposed "assistance". Total debited = $1,460 instead of $365. Some days later QW refunded 2 of the 3 incorrect debits. Tom promised to get it fixed. Several days went by and no news = I cancelled the order. Tom sat on his fat behind and did nothing until told complaints will be coming.

Finally got my 3rd debit back, but had to wait over a week for the refund of the actual buy. This meant it was after the Visa cycle closed so I have to fund their INCOMPETENCE for an extra month = UGGHH! Said I wanted compo for the 3 hours of my lost time their INCOMPETENCE had caused. Got Nada! So typical of a heavyweight using the old Chinese symbol of ** and crushing their customers. Guess we have fund the leprechaun's big salary & bonuses.

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Verified Reviewer
Original review: May 13, 2023

Six weeks ago I returned from a Melbourne to Santiago (via Sydney) business class trip. When no FF points were received after a week, I began the process of contacting Qantas - many times - by telephone and email. The emails resulted in a series of "reference numbers" but no substantive response. Phone calls were circular, in one case I was transferred six times in an hour and thirteen minutes by Qantas staff who seemed more intent on finding a reason to transfer the call somewhere else rather than addressing the (very simple) issue. Eventually, after multiple formal complaints, I was contacted by a representative who was patient but absurd.

For example, I was credited with the Melbourne-Sydney return legs but not Sydney-Santiago return, and I was told: (i) we cannot find evidence you were on the plane (despite booking numbers etc); (ii) we need your boarding passes and/or baggage tags (and this was over five weeks post-flight and in 2023!); (iii) there was no such Qantas flight, it must have been a LATAM flight. The latter claim despite the fact that the plane was in Qantas livery, with Qantas pilots and crew, Qantas menu/wine list, and Qantas pyjamas! I have previously had poor service experiences with Qantas and avoid them whenever possible (not possible to Santiago). As I told the final Qantas representative, all of the above is why I fly Singapore and Virgin.

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    Verified Reviewer
    Original review: May 3, 2023

    Horrible policies, horrible customer service. I would say there is NO service. Qantas simply don't respond to emails and when they do, they are so not helpful. 1. At Qantas they don't take responsibility for your checked in luggage or for any missing parts of it that have been damaged during the flight (I flew with many other companies in EU such as Lufthansa where it's an opposite example). 2. Qantas cancel flights in the last minute which were paid a top price - absolutely unacceptable when the airline is not a cheap charter company. 3. Qantas treat people if they are a forgotten luggage. I will personally avoid at all costs flying Qantas. Absolutely no value provided for the prices they demand.

    2 people found this review helpful
    Verified Reviewer
    Original review: May 3, 2023

    23 years of loyal Qantas flying, enough is enough. After having to rebook using a flight credit in Dec 2022, I was entitled to a cash refund of $227.09 NZD, baring in mind this is a company who not long ago made $1.4billion profit. I was told I'd receive this within 8 weeks maximum to my credit card. Well 19 weeks and counting, many multiple phone calls/emails and complaints, I may as well have a conversation with a brick wall as it would be more beneficial.

    Customer service is non-existent and the same response "we'll look into it and someone will call/email you soon" or "the refund will be processed within 48hours", which is about 7 weeks ago now... Now they are only trying to give me $183 NZD (I have the E-Ticket which I've sent to them for the correct $227.09 ) and they are trying to put it on a flight credit voucher, not a cash refund.. Soon the media will be in the know and formal complaints made against Qantas. Qantas has lost my long standing loyalty. Woeful operation by once a stellar airline.

    2 people found this review helpful
    Verified Reviewer
    Original review: April 13, 2023

    1st leg delayed by 45 minutes meaning missing connection flight. Considering 1st flight in the morning, clear skies, no excuses. 5 hours of my holiday spent sitting in an airport. Staff provided no accountability, just passed onto Fiji Airways who were great. Surprise, surprise the return flight was also delayed. Loyal customer saying goodbye.

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    Verified Reviewer
    Original review: April 11, 2023

    False promises as most people on this page are experiencing. From being told my refund has been processed, to not being eligible for one, to Qantas having my bank details incorrect, to again being told it is processed, to my bank not accepting the refund. This list goes on and on and on. Multiple phone calls/emails/messages with little assistance. Being hung up, not getting call backs as promised. It's a never ending joke. What a scam!

    2 people found this review helpful
    Verified Reviewer
    Original review: March 17, 2023

    My bag was smashed when I collected it from QF136 on 20 February 2023 at SYD International airport. I immediately went to the QANTAS baggage service desk for assistance and got none. I was handed a form and told to go home and follow the instructions on the form. I have been trying to follow these instructions without success. I have been to the baggage service desk at SYD domestic terminal and OOL domestic terminal seeking assistance to complete the form. I even rang the QANTAS Head Office in Sydney seeking assistance. They said go to your local library and get them to help you complete the process. QANTAS please make this process easier and HELP ME. Ref **.

    6 people found this review helpful
    Verified Reviewer
    Original review: March 17, 2023

    I had my flight canceled on me back in 2020 and was given a flight credit. Today I tried to book a new flight from Perth to London Heathrow with the credit and was told I could only use the credit to book a flight from Heathrow to Perth which is completely useless to me as I am in Perth needing to get back to London. I spoke to a very rude customer service person and asked for a refund which was done but informed me after it was done that it cost me 200-pound sterling to do. I am absolutely fuming and devastated. I am a widow on an old age pension and all I want to do is go and see my son and granddaughter that I haven't seen in 3 yrs. I will never use Qantas ever again. It is the worst airline I have ever had to deal with.

    5 people found this review helpful
    Verified Reviewer
    Original review: March 5, 2023

    Qantas canceled the flights. They provided only one alternative option requiring a visa. When I pointed it out, they charged an extra 820AUD to have a rescheduled flight without a visa requirement. But they lost my other tickets. I was trying to persuade them for two hours until I got my tickets back. But these flights were canceled again. You can't speak with someone in Melbourne airport. They say to call the hotline and wait for an hour until a rude operator will refuse to solve this issue.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 4, 2023

    I’m so disappointed in your airline. I at times have no words as to how badly you’ve robbed my family of trusting in you again. First it was Covid and now we’ve been run around back and forth, no accountability for over a month with our credit you promised us from 2020. I’m an Aussie expat and all I want to do is get back and see my family and friends, but you sure are making it almost impossible. The joke of flight costs, the blatant disregard for your loyal flyers is almost beyond repair. Why won’t you give us our due credit?

    We have a reference #, we have everything you could possibly need to click the dang button and give us a chance to come home. But no, you continue to run us around, contradict yourselves and make up any lame excuse to not pay out…What’s with that?! Dangle a carrot and basically stick it to us when we actually want to use it…That’s robbery and negligence on your part. We were meant to be leaving next week and now that you’ve run us around prices are too high and without the credit you promised us we won’t be able to go. My kids are devastated, I’m devastated and so very very mad. I hope you’re pleased with yourselves for offering something you had no plan on ever upholding. What a joke Qantas!

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    Qantas author review by Erika Armstrong

    Qantas was founded in 1920 under the name Queensland and Northern Territory Aerial Services Limited. Today, this airline is the largest in Australia for both domestic and international travel and one of the nation's largest employers with a roll call of more than 30,000.

    • International flights: Get a nonstop flight from Los Angeles to major airports in Australia including Brisbane, Melbourne, Auckland and Sydney.

    • Business Essentials program: Easy management tools allows businesses to manage travel itineraries from a single platform.

    • Flexible baggage allowance: The number of free checked bags varies based on itinerary, so longer trips may come with more free checked bags.

    • Extensive partner network: With 28 partnering airlines, Qantas offers travelers multiple opportunities to earn points and rewards quickly.

    • Seat selection: Qantas travelers have the option to select a seat location during check-in or buy an upgraded seat with extra legroom for a small additional fee.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Qantas Company Information

    Company Name:
    10 Bourke Rd.
    Postal Code: