Qantas Reviews

After buying flexi fares for the last 3 years and accumulating over 600,000 points, do you think I’ve been upgraded even ONCE to Business Class? The answer is no. So I’m paying double the price of a saver fare, for what? Some flights, I’ve had the seats next to me empty, which is enough to keep me happy. I’ve been loyal to QANTAS for nearly 2 decades, but the time has come to say goodbye. Flexi fares = scam + ripoff.

My wife was booked to fly from LHR to DRW. Booked both sides from DRW to LHR and LHR to DRW through Qantas website and paid ticket money to Qantas. On way back from LHR to DRW, two of the flights were operated by Emirates. First leg of the flight was cancelled. Obviously rang Qantas to get it all rebooked. Qantas customer care was quick to fob off and say contact Emirates and they said they cant help although it's ticketed via Qantas. The customer service received at Emirates was superb even though I had nothing to do with them and all bookings were through Qantas. Hope Qantas learns from them. Shame on you Qantas! You could be more sensitive and try to resolve the situation. Will never use them if I have an alternative. Customer service needs huge improvements.

I'm extremely disappointed with the current state of the Qantas Frequent Flyer program, particularly when it comes to Reward flight availability. I’ve been a QFF member for one main reason: to accumulate points so I can travel overseas to see my family. That’s the entire purpose of my loyalty. But what is the point of staying loyal to this program if there are no Reward flights available when I actually need to travel?

The inflight experience is always excellent but the CUSTOMER SERVICE IS APPALLING. They are inflexible, unhelpful, and only want to keep your money. After being used to the excellent flexibility of other airlines (cancel flight online, get a credit - easy) dealing with Qantas is always a nightmare. Their website is clunky and useless, often buggy and not working, so you have to call. The staff are unhelpful, and they charge a fortune for any kind of change. In this post Covid world, most other airlines have embraced flexibility, but Qantas remains mean and unhelpful.

I called Qantas this morning and after a 40 plus minute wait, finally spoke to a Customer Service Rep. After explaining an issue with a seat that I paid for - but was flagged as payment due - she finally came back with the answer that yes, I did pay for seat but it was not properly ticketed. So she supposedly assigned ticket to seat. However, 12 hours later, seat still is flagged with payment pending. I am now on hold - second time as the first time, after 13 minutes, call suddenly went dead - to get this rectified. This is my worse experience from an airline's customer service experience in a long time.

I am 60 years old and my experience with Qantas is the worst customer service experience in my life. I think I have talked to 10 customer service reps and 2 supervisors. As a group, they know absolutely nothing and they rarely know they are ignorant. If they tell you they will call you back, they will not. If they tell you they will fix a problem, they will not. I am 5 days into trying to solve a problem, spending 5 hours a day on hold and absolutely nothing has changed except that Qantas charged me an extra $1000 for no reason and the supervisor admitted I shouldn't have been charged but they have not fixed the problem. Save your sanity and stay away from Qantas.

Tried so many times to upgrade and pay them money from Economy to Premium Economy. Just told lies from counter, gate agent, and stewardess. They would rather have all the seats sit empty than help their members. Will NEVER fly on them again. Have disposal income and choices, lesson learned!

Just tried to change my flight and upgrade my booking using my frequent flyer points and I was told I have to go back to my travel agent. The problem is that my travel agent said I should contact Qantas directly for any changes or upgrades. So I am now stuck, with an airline ticket that I cannot change or modify. What a joke.

I like Qantas, I do. I mean, I like Emirates better, but Qantas is great. HOWEVER.... They let you down with their terms and conditions with certain things. For example, I traveled business class a few days ago and my 2-year-old luggage (good quality brand that was not cheap) arrived damaged when I returned to Melbourne - one of the lock/latches was ripped off, so half of the metal was sticking out of the lock.I lodged a request for damaged online, thinking I would get a voucher to have it repaired or something (as that's what other airlines do), but I get an email that basically says "Sorry, but that doesn't fall within our T's and C's". So this is what their exclusions are (copy and pasted from their website).

As a member of the One World Alliance elites, I expected a certain level of service and professionalism from Qantas, but sadly, it fell short of my expectations. The overall effort put forth by the airline appeared to be lackluster, as if they were just doing enough to avoid being classified as subpar. The lack of enthusiasm and genuine care was evident from the moment I stepped into the airport at SYD. From the airport crew to the in-flight staff, it seemed that the airline was putting in the least minimal effort, giving off an impression that they simply did not care about providing a quality service.