Qantas

Can I give them MINUS 5 *****? Tried to buy wine using points & pay. System said it didn't work THREE TIMES. So I called and a supposed "adviser", Tom B, said, "They're just transitional & you won't be debited." I don't know whether he was LYING or just INCOMPETENT! The 3 debits went through to my account, as well as the 4th time with him when it was done with his supposed "assistance". Total debited = $1,460 instead of $365. Some days later QW refunded 2 of the 3 incorrect debits. Tom promised to get it fixed. Several days went by and no news = I cancelled the order. Tom sat on his fat behind and did nothing until told complaints will be coming.

Six weeks ago I returned from a Melbourne to Santiago (via Sydney) business class trip. When no FF points were received after a week, I began the process of contacting Qantas - many times - by telephone and email. The emails resulted in a series of "reference numbers" but no substantive response. Phone calls were circular, in one case I was transferred six times in an hour and thirteen minutes by Qantas staff who seemed more intent on finding a reason to transfer the call somewhere else rather than addressing the (very simple) issue. Eventually, after multiple formal complaints, I was contacted by a representative who was patient but absurd.

Horrible policies, horrible customer service. I would say there is NO service. Qantas simply don't respond to emails and when they do, they are so not helpful. 1. At Qantas they don't take responsibility for your checked in luggage or for any missing parts of it that have been damaged during the flight (I flew with many other companies in EU such as Lufthansa where it's an opposite example). 2. Qantas cancel flights in the last minute which were paid a top price - absolutely unacceptable when the airline is not a cheap charter company. 3. Qantas treat people if they are a forgotten luggage. I will personally avoid at all costs flying Qantas. Absolutely no value provided for the prices they demand.

23 years of loyal Qantas flying, enough is enough. After having to rebook using a flight credit in Dec 2022, I was entitled to a cash refund of $227.09 NZD, baring in mind this is a company who not long ago made $1.4billion profit. I was told I'd receive this within 8 weeks maximum to my credit card. Well 19 weeks and counting, many multiple phone calls/emails and complaints, I may as well have a conversation with a brick wall as it would be more beneficial.

1st leg delayed by 45 minutes meaning missing connection flight. Considering 1st flight in the morning, clear skies, no excuses. 5 hours of my holiday spent sitting in an airport. Staff provided no accountability, just passed onto Fiji Airways who were great. Surprise, surprise the return flight was also delayed. Loyal customer saying goodbye.

False promises as most people on this page are experiencing. From being told my refund has been processed, to not being eligible for one, to Qantas having my bank details incorrect, to again being told it is processed, to my bank not accepting the refund. This list goes on and on and on. Multiple phone calls/emails/messages with little assistance. Being hung up, not getting call backs as promised. It's a never ending joke. What a scam!

My bag was smashed when I collected it from QF136 on 20 February 2023 at SYD International airport. I immediately went to the QANTAS baggage service desk for assistance and got none. I was handed a form and told to go home and follow the instructions on the form. I have been trying to follow these instructions without success. I have been to the baggage service desk at SYD domestic terminal and OOL domestic terminal seeking assistance to complete the form. I even rang the QANTAS Head Office in Sydney seeking assistance. They said go to your local library and get them to help you complete the process. QANTAS please make this process easier and HELP ME. Ref **.

I had my flight canceled on me back in 2020 and was given a flight credit. Today I tried to book a new flight from Perth to London Heathrow with the credit and was told I could only use the credit to book a flight from Heathrow to Perth which is completely useless to me as I am in Perth needing to get back to London. I spoke to a very rude customer service person and asked for a refund which was done but informed me after it was done that it cost me 200-pound sterling to do. I am absolutely fuming and devastated. I am a widow on an old age pension and all I want to do is go and see my son and granddaughter that I haven't seen in 3 yrs. I will never use Qantas ever again. It is the worst airline I have ever had to deal with.

Qantas canceled the flights. They provided only one alternative option requiring a visa. When I pointed it out, they charged an extra 820AUD to have a rescheduled flight without a visa requirement. But they lost my other tickets. I was trying to persuade them for two hours until I got my tickets back. But these flights were canceled again. You can't speak with someone in Melbourne airport. They say to call the hotline and wait for an hour until a rude operator will refuse to solve this issue.

I’m so disappointed in your airline. I at times have no words as to how badly you’ve robbed my family of trusting in you again. First it was Covid and now we’ve been run around back and forth, no accountability for over a month with our credit you promised us from 2020. I’m an Aussie expat and all I want to do is get back and see my family and friends, but you sure are making it almost impossible. The joke of flight costs, the blatant disregard for your loyal flyers is almost beyond repair. Why won’t you give us our due credit?