InTown Suites Reviews

We have been sent mail that we never received from various family & friends. The manager here will at times miss the mail carrier altogether. Other times when the mail is delivered the manager does not feel like sorting it and we go up all day long every couple hours only to be told she has not sorted it yet. I have been given mail dated two to four weeks earlier and recently dated nine months ago.

My a.c. broke after they came and attempted to do repairs on it. They refused to replace or fix it for a week. I got sick and was so hot for so long, this is having reactions I can't describe.

This place is coo for what is, but there's a flaw. There is only one camera inside the building and it's only to the main entrance near the office. No cameras throughout the hallways nor exits. So if anyone wanted or tried to break into your room, it's will only be a he said, she said situation or they will ask you if you gave your keys to anyone. I Tell you this I personally don't feel safe knowing these things is happening and afraid to leave my room alone with my personal things inside. Or if you're already inside your room and someone tries to use their master key thinking no one in the room (thanks to the latch) and take off running. I know from personal experience. Not coo.

I am writing this to let you know just how bad my stay has been here at your hotel in Charlotte NC. I doubt anyone cares so I will post this anywhere I can for others can be forewarned. I stayed at the Charlotte Central Inntown Suites from July through August and checked out the second week of September when my apartment was ready. The room was small (Microtel small), the internet was like dial-up speed, the refrigerator kept leaking water (though I repeatedly told management), the carpet was beyond dirty, the staff were horrible, when they could be found. The office is only open after 11 am and closes for lunch between 12 and 1pm, then closes for the night at 7 pm. If you need help you are supposed to call the "courtesy guard". I would come home from work to find the office closed in the middle of the day only to be told by the "courtesy guard" that he could not help me get into my room.

I reserved 3 rooms while my friend reserved 1 room, 180 days in advance. When we arrived at 11:15 on 6/6, my husband & I were informed that there were no rooms; that a reservation does not guarantee rooms, especially in an extended stay facility. In shock, we just stood there. I thought I might have heart failure. We were in town for our daughter's wedding. The desk clerk slowly said he found 2 rooms, then 3, and finally 4, but they would be 3 Kings and a Queen instead of 4 Queens and they would not be ready until 3 PM.

I moved into the Inn Town Suites on March 21, 2010. Since that time, I have been actively looking for an apartment. About 3 weeks ago, I noticed that room #** was not a room by an apartment. With permission I looked around the apartment and decided that I wanted to move in it. I went downstairs to the front desk and spoke with Cameron/General Manager to let him know that I was interested in the apartment. Every day for 3 weeks straight, I asked about the apartment. On 6/9/2011, Cameron informed me that the rate for the apartment would be $299.00 a week and there would be a $25.00 cleaning fee to clean my current room. Cameron asked how long was I going to stay and I answered for at least a year. I further told him that I would be willing to sign a year or more lease if needed.