Intown Suites Reviews

As with apartment living especially if in the room by yourself, you don't want random strangers just coming into your room. I informed the front office of this (no one in my room) for any reason and she put it in my file yet just the other morning as I'm using the restroom there's a knock and before I could get to the door from the restroom someone was already letting herself into my room. The front office manager at this location suck and don't give one crap. Once you've made a complaint she screens your number so when you call they don't answer!!! I know you can't control the situations you end up in forcing you to use an hotel as a an alternative, but for the love of GOD whatever you do DO NOT NOT stay there and waste your hard earned $$$$.

The area is very....sketchy and the after hours person nor her presence has an effect on nothing or no one so it's pointless that they even have her "doing rounds". I had to call the police to come address the loud noise issue that has prevented me from sleep all week. On TOP of all of that they have had renovations going on on the outside of the property thus inconveniencing you from being able to use stairways closet to your room and paint everywhere. I'm so happy to be leaving this dump as of tomorrow. If you are looking for an extended stay hotel there is an EXTENDED STAY down the street in a better area of the University. You may pay a little more but you will definitely be glad that you did. It's true you get what you pay for and with this dump all you will get is a different headache every day!

This place is only for ratchets and hood mentality people hence the fact that they only have 1 star rating and a ton of negative reviews here which in itself speaks volumes. Moral of the story is READ reviews before staying more than one night at a hotel. People aren't just posting out of anger and frustration but rather because you'll pay all that money to be inconvenienced and they WON'T care. Guess that's why they make it hard for you to find a number to contact CORPORATE!!!

Oh and did I forget to mention the laundry room is designed to rip you off. $2 to wash and $2 to dry for 30 mins only. After that 30 mins your clothes WON'T be dry and you'll be forced to spend another $2 to dry so be prepared to pay $4 or more to dry your clothes... The whole Intown Suites brand should be shut down because according to reviews they don't seem to have a decent location! Around the steps smells like a men's restroom as I suppose they just use the area around the steps as a personal bathroom. THIS DUMP SUCKS!!!! DON'T WASTE YOUR MONEY!!!! YOU'VE BEEN WARNED!!!!

This is unprofessional and horrible management and leadership. Where is the customer service. They could’ve offered me some ya free week or nights off week to make up for the discomfort for sleeping in car with my wife and dog. I have yet to speak to anyone and I feel they should compensate us with some good customer service. I do want to come stay there. I love the rooms and price but refuse to until I get something for all this discomfort. If you make reservations anywhere there should be no reason the company should give away your reservations under no conditions. We plan on that and you let us down twice. It would be nice to be contacted by someone I been trying to.

Who’s that someone else? The lazy maintenance that pretends the problem doesn’t exist so they won’t have to deal with it or the old man that can’t even carry things up the stairs without having a heart attack which is supposed to be security but he calls himself maintenance too. So if anything breaks on your stay good luck getting it fixed even if it’s detrimental to your health. They will pretend it doesn’t exist. I could go on with this forever but all I can say is save yourself a heartache.

The cleaning ladies are pretty much useless. They don’t clean. They come in and move things around or touch and take your items even though rules state they won’t touch your belongings. Don’t believe it. Cleaning people are also there to find the deceased bodies that are left there from a Saturday. When one of the “Queens” opened the door saw body lying there (as told by the “Queen“ herself) closed the door supposedly thinking he was sleeping until the cleaning lady finds him on Monday. I became friends with one of the cleaning ladies that told me what really happened and said, “It’s a pretty normal thing. Just in case you ever smell a strange odor.”

The other thing is you never have peace of mind as you don’t really have the room to yourself. You think ok my cleaning day is this day. That will be the only time they’ll be in the room, this isn’t true. They will make up reasons sometimes multiple times a week. They will go in there and you won’t be told they were in there until you find a flyer laying there or something moved. Now for the building itself, it’s dumpy. “Queen” doesn’t do anything to make it presentable or livable. They state they have wireless internet and charges 7.00 for it but good luck getting connected to it and staying connected. They state they have cable if you think the basic channels plus maybe a few other channels is cable then they have cable. They only have two stove burners which in most of the rooms are put on backwards and very little cabinet space. Make sure you bring your own shampoo, conditioner, and soap as it's not supplied. Don’t forget the toilet paper.

Well, family member said, "You can stay with me." So I went back to see if I could get money I put down for the room. Clerk said there are no refunds. And my response is, "I didn't even occupy the room let alone put my belongings into it, so why are there no refunds?" Unfortunately I tried corporate number and customer service and to this date neither have called back to my inquiry. Takes time to look into situation but a courtesy callback saying, "We received your complaint. We are looking into it and apologize for any misunderstandings." No go on that also.

Maybe some Intown Suites are nice to live in and maybe they do accommodate their guests but I would advise anyone that comes to San Antonio not to go to the Intown Suite located at 7490 Culebra Rd. They might take your money and not refund you for it or they will not call you at all to address your issue with their Intown Suites. No one is made of money so I guess at this point I'm out of 300 dollars that included tax. I have time stamps to verify when I checked in to when I wanted to get my refund. I did hand over electronic key to front desk clerk which nonchalantly put into his pocket.

UPDATE ON 08/13/2018: So since 8/8/18 I have not received any phone calls regarding refund of money towards room. Unfortunately I had hoped we could work it out as civilized humans. But to this date no calls, no, "We're sorry for what has transpired and we'll get on it to remedy the situation", no apology of any kind. It's sad to know that an honest person gets cheated out of hard earn money for services that were not rendered by this company. If some wonder it's a hotel chain called Intown Suites.

She tells me to go check room 206. I go up the stairs to the room... The keys she gave me don't work. I go back and let her know, she gives me 2 more to try. I go back, get the door opened and to my surprise... A COUPLE ARE IN THERE!!! I had to apologize abundantly to them. I told them the lady was checking me into their room and went back down to the office. I tell her. She seems so surprised and clueless. Her words: "Whhhaaatt? Somebody's in there??" I'm like YEAH... (Remind you I'm still on my lunch break. 15 min). She tells me go to room 113 with her... She knocks. Yells "management" and opens the door wide enough for her to stuck her head in. She looks around and closes the door back and says it's not cleaned. They only have 1 housekeeper, to give the house keeper til 3 and she will have it done for me. I tell her ok.

In the back of my head I'm saying what could be wrong with the room other than sheets, towels, sanitary cleaning right... Ok. I go back to work. (I still don't get off of work until 6 pm.) 3 pm rolls around and I'm kind of busy at work at the moment anyway. I wait until 3:40 and I'm able to go back by the motel. I get to the desk and she gives me the keys. I go to the room. 113. As soon as I opened the door. I get the strongest scent of cigarettes & cat piss!!! The cover to the a/c vent is missing!! Room STILL was not CLEANEDDD!!! I go BACK to the office and complain! I know you're probably saying why keep trying with these people. I was saying the same. She tells me she can do me a KING bed after trying to put me in 2 previous rooms with 2 BEDS.

I get a third room... This one I finally just went for my camera. I put my own sheets in the bed after having to yet again COMPLAIN... Hair in my sheets. Long strands... Not 1 or 2. 5 and 6. My microwave wasn't cleaned... My fridge wasn't cleaned... My BATHROOM wasn't cleaned... Holes in the walls. I had 1 face towel and a floor towel. (Upon MY bathroom smelled very funny. I go request another room because... BLACK MOLD IS THE FUNNY SMELL IN THE BATHROOM. The lady calls her boss and tells him that I'm trying to check out and I paid with a card. She would not tell him the reason I was in the office or how many time that her and her 1 staffed team managed to screw everything up from my point of checking in to me mysteriously saying I wanted to check completely out... I took my receipt from where she had my money refunded to my card and left.

I WILL NEVERRR RETURN TO HATTIESBURG INTOWN SUITES!!! I changed my own sheets, cleaned my own microwave and fridge (like I was at home) and basically told to leave because I requested the room I was going to be in for a whole week & paid for, not just 1 night... to be up to standards but I was told ALL ROOMS ARE CLEANED TO INTOWN SUITES' STANDARDS... Not from what I remember. I LIVED here for a year before this new rude and unprofessional staff came. It was never like this. I have been trying to contact corporate SINCE!!!! JULY 19,2018!! Camille ** and sneaky helper!! They are more interested in holding loud meetings under the stairwell than tend to the CUSTOMER!! I RECOMMEND NEWER MANAGEMENT if InTown Suites wants to continue to have a respectable name...

The maintenance staff has been very helpful and cordial. The property manager, I believe, is a cop who I believe is also involved. And I believe that some cops of the police force - maybe Charlotte-Mecklenburg Police Department - planned this. Just this morning, between 6:00am and 6:15am, there was a very loud noise outside the door. The cameras can be checked to see who it was outdoors at this time.

The reason I believe that the cops are involved is because of what I reported sometime in perhaps September - October of 2017. As I believe I stated previously, I stayed at InTown Suites 7410 North Tryon Charlotte NC 28213 - near Rocky River Road - from approximately January 28 - February 26, 2014. I was lodged opposite a cop. He frequented my room while I was out during the day and stole my stuff. Late one night, I thought he might enter while I was asleep. So I hid in the kitchenette, under the sink. He entered after midnight and stayed until almost 6:00am; he did not make a sound.

On another occasion, upon entering the room after returning I noticed another cop viewing the door of the room where I stayed. I told management of this incident. Also, on another night, a couple of cops came by the room that I was in with a dog and stayed near the door. I do not know why. I called a former mayor's phone and spoke to his wife. I also tried to call the headquarters of my former employer because they operate 24-hours.

And furthermore on another day, two cops in an SUV, drove by and parked in the parking lot while the female cop took down information on a laptop in the front-passenger seat. How can you call 911 when law enforcement is involved in crime? Yet, I do not know why these cops were present at these times. I had only found a place to stay after I had left family. Please look into these matters as soon as you all can. And if InTown Suites has to be closed as 8000 Starbucks stores will be or if these employees have to be fired, then so be it.

The attendant told me to put towels at the door. Water was from the bathroom to the far end of the food extending into the kitchenette. He finally came and brought me a mop and bucket. I told him I had to get to work. He asked me to move the baskets out of the bathroom so he could mop, I told him, "Those things are soaking wet and I told you I'm on my way to work". I did move my clothing box (which I paid $13.00 for) to the door as those clothes were too expensive to get wet as they are dry clean only. I went to work. An hour later my back and hands started hurting. On my break, I called the reservation line and was told that she would send an email to the office manager.

When I got off from work, I called the office and let him know that I was I mired and my glasses were broken that I may be able to get away with just a new frame. He just said ok and I can change my room if I wanted to. I let him know I was going to the Emergency room he hung up. I called while at the Emergency room to get the company's insurance information. He just said I can change my room. I called the facility to corporate office and was told to call another number that you couldn't leave a voicemail. I googled another customer service number and was told that they would send an email.

The doctor said I had first degree burns and I was hot because I was technically still cooking. I went back to the hotel and the attendant offered another room which only had a shower. I told him that would be difficult for me so he gave me the room on the opposite side of the building. He just brought me a shopping cart and said I have all weekend to move my things. He never apologized or asked if I was ok nor addressed any of my concerns. The heat in the room had been turned up to 75 degrees. A lot of my belongings have permanent damage. Later that night, the night attendant gave me my towels back and said they washed them. I wish you could see what the call washed. They are hard as a brick. It's like they were just thrown in a dryer and folded up. I was up all night as since my back is burned I couldn't get comfortable. Either the feeling in my hands is compromised or the water in this room barely gets lukewarm.

We were late one time throughout our stay and the one time she called the police and said we had to leave that night. We didn't know we could pay for a day. We thought we had to pay for the whole week, my husband lost his wallet that day and she didn't explain all the rules. We never left end result. How about for about 3 weeks I would get my key redone and it would never work on the door hmmm. How is that possible? One day the maintenance man responded to a note that I need service on my stove because it was making like gunshot sounds out of nowhere (come to find out the light blew out). 2 weeks after I put it in for his help. Upon asking me about my stove I said the light blew but the stove works fine. I said, "But you know my key never works and I have to leave my door unlocked anytime I have to do something." He said, "Oh no I came right over and said it had to be reprogrammed," and he reprogrammed it.

Now she is the only one who can deactivate the door so no one is to go to and from right. So every time she redid my keys she knew it wouldn't work, I would come back right after she did it and have her do it again and again. She would play stupid. Now doesn't it sound like she is trying to provoke me. My carpet is so nasty one day. I spilled water on it and I had on brand new white socks and I stepped in it by accident. Don't you know when I took it off it looked like mold on my foot, I threw it away. It was so nasty so I put the sheet on the carpet so I can walk on it. My bed mattress has a big dip in it like a huge 600 pound person stayed in there all day and didn't move. My toilet leaks pee because the caulking is gone.

My fridge leaks and the day he came to clean it he took some rusted and molded water from the external back of the fridge, dumped, put it back. Said he would come back on Friday to make sure it's working good and he never showed up any day after that to inquire. There is so much rust on the bottom of my door and fridge. When my door is closed and I cook something flies come in and water bugs. There is a huge draft and when I asked him 3 different times to put a door protector on it at the bottom showed where it was at he identified it and all 3 times said he would put in an order. When I saw him in passing I asked about it. He said, "Oh it's going to take a long time to come because we are out. I have to order it. I'm thinking again so you never ordered it."

The doors on my kitchen sink at the bottom the screws are so rusty I have to use a rope to keep them up. The only good thing here is the maids well 2 of them. Anyway they are real sweet. They were here the first time I came so that's nice. I called corporate 4 times and I left my name and number and asked for them to call me whenever they get a chance and no one has replied.

So I went to the front office in hopes to speak with someone about this issue and she was the only one there. I ask her for corporate number which at first she refuse stating she was busy at the moment... And she ask me what's the problem. That's when I stated to her about her actions and keep in mind not one time not saying sorry and was in defense with attitude throughout the ordeal... No smile or nothing. Everyone else greet me with smiles and very professional. So when I told her wait a min. Let me video record her statement that's when she decide she will stop everything to give me corporate number.

I have proof 'cause the housekeeper witness everything. Me and my 2 year old were woke out our nap time to be harassed. That is unprofessional and it made me feel embarrassed to be treated that way. She didn't even inspected the full room. Keep in mind there isn't much storage space so I have clothes in storage tubs and baskets. The room is tiny for 334.59 a week... So where am I suppose to store my items. I was happy with their services until today.

The toilet kept plugging up. Again, having worked hotel maintenance myself, I identified a too-low float/tank level and a water saver flap valve as the culprits. Maintenance changed the flap, I adjusted the float level, but still it clogged constantly. Maintenance left us a plunger, which was used every few days for 6 weeks. The sconce light on the wall was damaged/loose, and was never replaced/fixed. The appliance light over the stove went out, maintenance took 2 days to replace. One burner on the stove didnt work, probably due to busted/burnt contacts on the element or the slot it locks in to. Never fixed. The GFCI receptacle above the half-functioning stovetop kept tripping no matter what we plugged in. Maintenance said they did not have a replacement, they'd get one Monday (reported problem on a Thursday). A week and a half later when we checked out, it still wasnt fixed.

Both the kitchen and bathroom sinks drained extremely poorly. I reported both these issues, and they were never even half assed addressed with like LIquid PLumber. The bathroom sink's p-trap was wrapped in what appeared to be clear packing tape and was cocked badly, like it was broken or cross-threaded. The picture above our heads on the bed fell off with the slightest touch because it wasnt mounted correctly. This could have been very painful/injurious had it fallen on us. This issue was also never fixed.

About the 3rd week there, the front desk ran (and billed) my card twice due to a glitch in their computer. Tho that was fixed asap, it still was another problem there. We got a snow while there, the parking lot was half-assed plowed and we had a very hard time getting to our vehicle. There was no ventilation for the bathroom. Since there is no local fan, there must be a roof fan, and it was inoperable. Also, the light above the sink was noticeable loose from the wall.

There were other problems as well with the front desk and the security guy, who is anything but. Almost every morning, some guest was burning their ** breakfast and stinking up the floor, the exterior door near us had constant problems with either slamming shut or failing to close, the dumpster was overflowing half the time, it was just one thing after another. The people on the second floor above us must have been practicing for a grape stomp or hoe-down, and this went on for hours at night many days a week. The building constantly smelled of weed, cops were there all the time, and two people died in their rooms while we were there (Not the hotel's fault but still).

I could have forgiven all of that above, but we ultimately decided to try another ITS because of the problems in our room and they said they didnt have another room of our type (Which I learned was a lie). We checked in to another ITS on a Thursday afternoon. That room had problems, but we didnt get a chance to complain. Friday mid day, we get a call from the front desk saying we had to leave IMMEDIATELY, because they found bed bugs in our room at the other property.

I saw on their security man's report weeks before that 2 other rooms had "BB" written on them, and that they were being treated for bed bugs. LIke Dusty ** of Hampton, VA wrote on her review, any bugs in our room had to have come from another room, as we didnt see any or get bit the whole time we were there. What pissed me off is we got kicked out of another property with no notice or caring, like WE brought the bugs to them. Rather than risk our belongings, my wife and I threw out our brand new pillows, sheets, and comforter, to the tune of a $250 loss.

Bottom line is that InTown Suites are older, questionably maintained properties with not so great staff. My friend who still stays there says they had a health inspection a few weeks ago and failed, and that was the reason the elevator was shut down - it hadnt had (or failed) its yearly inspection. The only thing they have over a regular room is a full sized fridge and a stove. If you need to stay somewhere, buy a hotplate and a dorm fridge or used full sized one off of CL for a hundred bucks. The room itself was small, had nasty carpet, which we vacuumed daily with our own vac. There is no free breakfast, limited cable, tho the wifi was decent at the 1st ITS we stayed at - the second one was nearly useless, as was its shower valve and water pressure.

When we did it flooded the room with sewer room ruining all we had with us. Tried asking that night because they got up water but didn't clean it. Refused and office closed. My baby had feces in her toes. Asked next day if we could have another room. When told no asked if we could have a refund/partial. Told no or check into another nearby property they said no. Maintenance guy threw things around while sweeping up water causing much anxiousness for my whole family. Lost everything we had. Called corporate. They tried to help me said only property open was 3 hours away in different state and we only had 1 hr to go. We had no money left. Asked to call different property for 1 night till it could be resolved next day. Refused. Told to sleep in cold with no coats, blankets or pillows in small car in freezing weather and call property manager during tomorrow.

Did 2x left messages during business hours 2 hrs before closed...tried calling guest services 800# left messages...went to property refused to give money back or room that was able to stay in by humans. So I was left on streets all family shelters in area filled. Tried welfare for emergency assistance-denied. Tried few other places. No help. Look me up on FB under Heather ** (maybe **) just got married Monday real nice...right? Left to panhandle for gas & food. Finally slept in car lots of run-ins with cops and hassle till Saturday am finally true blessing met Q in Bostic NC. She gave us a place to stay by ourselves in a church, toiletries, food, very helpful people...when I get on my feet I will give my tithes & offerings to Q at Empowerment in Rutherfordton County & Cleveland County. She saved our lives! We are waiting for power to be turned on in 2 bed 1 bath apartment. She is a preacher and true gift from God.

She also said my husband was rude to her but I can tell you she has not seen rude. So now we are homeless with our kids and granddaughter. I just don't understand why Intown Suites would let a paying customer be treated this way. And I have other here that could back everything I have said up. I would love to see more people call and go fill out a form to make sure this Tanji gets a new job or a lot more training.

Now I'm wondering what is going on because on Xmas there was about 8 to 10 cop cars on the premises, then today you in here talking about Security Scan. Everyday after the 26th we would leave and come back to see that certain things had been disheveled or moved as if someone else moved them. We're not getting any sleep now because not only is the bed uncomfortable, old and hard; we now think something is not adding up. I know that there are many people living here with dogs that are not service animals but regular pets, so when my daughter asked if we would watch her dog, which is only 10 pounds, I said sure because there are dogs already out here.

On the 28th of Dec, which is today, my daughter brings the dog and I take her out to the bathroom. I'm not hiding the dog because I've seen several dogs here. I get to room, 2 min later there's banging on the door like the police was knocking and it's, Rachel and her sidekick. I'm thinking that they are about to clean the room since they didn't do it on the 26th. Here's Rachel again trying to overuse her managerial position. She came straight out with lies. Saying the other tenants was complaining about dog noises. I said, “No way!” The dog hadn't been in my room no longer than a couple of hours, so I knew no one had made any complaints. She told me I had 5 minutes to pack up and leave. I told her that I wasn't going to just throw the dog out so she said I had until 2pm and I had to be out. Never once saying who or when the complaints came from.

We arrive back to the room and my wife goes to get Rachel name because at the time we didn't know it. After getting her info my wife goes to leave and Rachel calls her a Fat **. When Rachel was asked what did she say, she felt it was funny so she laughed. The room is filthy!!! The area around cooking area haven't been cleaned in a long time, there's this big dust circle of spider webbing in ceiling, poor wall sockets, dirt and grim all around the floorboards and on the doors and walls.

The tv constantly resets itself and mute volume, broken ac vents, broken table, bed with no support like sleeping on rocks, water leaks in sink, and nasty poop looking stains on walls. Rachel says that they would never renew a stay with them became of the dog but I never felt like she wanted us here anyway due to all the harassment. I've not gotten any sleep since 26th, I feel like a criminal (with all the Security Scans), the room is filthy and I would never stay here again, even if paid too.

It was bad enough that I lost my home to Irma but then I to find this was just overwhelming. It seems that I continue to lose after this hurricane. Intown Suites allows kids to throw and kick their football in the parking lot and where cars are parked. The night before I just told these kids to be careful and not hit the cars as it worried me. I wish I could hold Intown Suites responsible for this. If you care about your car I advise you not to go to Intown Suites in Orange Park Florida.

A few hours of tossing and turning because of fights outside, we heard loud shots. We were frightened and saw people running. The police showed up banging on our door yelling at us, but they found out the room next to us had the party and fights and someone shot into that room into our room. We were very lucky because the shots came into our room but missed us because it hit a water line in our bathroom. Water started to flood our room. We got the hell out of there!!! Drove up to Huntersville and stayed in a overpriced room because we were freaked out. I couldn't calm down for hours. We did stop back to try to get a refund but they never refunded us a penny. They had "tenants" in there complaining about no water being on even late into the afternoon. They never apologized or felt sorry. I had nightmares for a while. Stay away, not worth saving a few dollars. I'll never do that again. The lowest of the low motels ever!!!

After locking myself out of my room, very early one morning, I had the pleasure of being a guest in his & his wife's room. They offered me a cup of coffee & a snack, I found myself really enjoying the company of my two new friends. I no longer felt like I was a stranger in a new place. Jim was always busy helping people get into their rooms, picking up trash outside & mopping the floors. I am really glad that I stayed there & even more for the two new friends that I made just because I locked myself out of my room. It's not always about where you are staying that counts & matters, but the helpful, friendly & caring people that you may be lucky enough to meet or have met on your journey.

I checked my bank account the next day on Sunday at 7:48 p.m. Someone from InTown Suites Charged my card $100.00 dollars. I called InTown Suites and the Manager ** picks up the phone and I asked her why was my card charged. Her tone of voice changed and she started yelling and saying she is charging me for damages. ** named the Ice box, Stove, Mattress, and Microwave all of which was in that condition when I arrived and Since this location is replacing their appliances already they are wrongfully charging for items that need to be upgraded on customers.