InTown Suites Reviews

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About InTown Suites

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InTown Suites has delivered extended-stay lodging since 1988. Each suite includes a full kitchen, weekly housekeeping and utilities, catering to guests staying a week or longer.

Pros
  • Good value for the price
  • Convenient location and amenities
Cons
  • Poor customer service experiences
  • Maintenance and cleanliness issues

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InTown Suites Reviews

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    How do I know I can trust these reviews about InTown Suites?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Punctuality & SpeedStaff

    Reviewed March 15, 2025

    I am so grateful for our experience at In Town Suites in Webster, TX. Sydney was so helpful and engaging. We ended up having stay longer than anticipated, but Sydney and her staff are extremely professional and user-friendly! Before we checked in, Sydney allowed us to look at one of the Premium Updated Room and we were truly surprised at how well put together it was! Clean, Modern and Equipped to fit our needs at this time! (Such a delight because when looking at another same named property, it was smelly of cigarette smoke and nasty carpet, but NOT at this one on Bay Area Blvd). Thanks for being what we need at such a time as this! Keep Doing Great Business!!!!

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    Punctuality & SpeedStaff

    Reviewed Dec. 11, 2024

    SCAM ALERT! Without exaggeration, these people will steal from you. They stole about $250 from me but that is not all... I made a reservation due to my work in the area related to Hurricane Helene--I just wanted a place to stay for cheap so I could get to work. Safety, privacy, and internet were my basic requirements. *When I showed up at 2:30pm the office was not open! Advertised office hours are from 11am-7pm. There was a lady there that explained someone would be there by 3pm, which actually meant more like 4pm--that's literally what I was told, point blank without apology.

    *What they DID NOT tell me was that there was no electricity. So at about 5 pm when I could finally check in, I learned there was no power--because I ASKED since I could hear a generator running. 5pm is not exactly the time to go seek other accommodations...(Hmmm, interesting strategy!). No discount for lack of power--they are pocketing the difference themselves. *I got my room, which had a dirty pair of underwear on the floor, stunk like smoke, and also had a janky window that would not properly lock...on the ground floor...with a window that won't lock...

    *I could not check out the following day due to my work schedule and their extremely limited office hours, so again, their lack of availability worked well for them. *The second night I actually stayed in a different hotel, even though I was still checked in at this trash palace. *When I went to check out the next morning--NO REFUND! They accepted my key card back and KEPT the PAYMENT for 5 out of 7 nights!!! No refund from a hotel with no electricity! I have never experienced anything like this in my life. These people stole from me and they will steal from you. These people did this in the midst of the fallout from a natural disaster...STAY AWAY!

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      PriceStaff

      Reviewed Nov. 14, 2024

      InTown Suites in Snellville, GA, is a fantastic place for both short and extended stays. The rooms are spacious and well-equipped, featuring kitchenettes that make it easy to prepare meals. The cleanliness of the suites is impressive, and the staff is incredibly friendly and accommodating, always ready to assist with any requests.

      The location is convenient, with easy access to local shopping, dining, and entertainment options. It’s a peaceful area, making it ideal for families and business travelers alike. The amenities, including free Wi-Fi and laundry facilities, add great value to your stay. Overall, my experience at InTown Suites Snellville was outstanding. I highly recommend it to anyone looking for a comfortable and affordable place to stay! Also the staff is very friendly and knowledgeable. They make sure you have all information needed to make your stay comfortable. Ms. Malinda is an awesome person

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      Customer ServiceStaff

      Reviewed Nov. 3, 2024

      I stayed at this place for two nights. No problems the first night but I decided to sit on the futon and watch TV. I dozed off and woke up to bed bug bites all over my body. I called the manager, he had the nerve to say I brought them with me. I've been a healthcare worker for thirty four years and I've never had a bed bug bite in my life. I reported them to the health department as well as my attorney.

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      Customer ServiceStaff

      Reviewed Sept. 10, 2024

      Very unprofessional staff. The manager/clerk is very rude. Not concerned about anything. Money I had in a drawer came up missing. No concern at all about this issue! Roaches, bad smells. Bad experience in Edmond, OK. Also, the rude clerk revealed information regarding my stay that puts me in jeopardy.

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      Staff

      Reviewed April 16, 2024

      I was put on the Do Not Rent list after I checked out of the last Intown Suites located at 90 Oxmoor Rd Birmingham Al only because I got the Health Dept involved over a major roach infestation. This pissed off the manager who is now fired, because that made her look bad. All residents were telling her but she never did anything. They want hundreds of dollars a week but want you to sleep with roaches. So as a revenge thing she put me on the Do Not Rent list and listed the room I had as damaged which was completely false. I discovered that I was on this list after I decided to rent at another location. I have contacted Atlanta, GA. which is Intown Suites headquarters and they won't even listen to anyone which is crazy. They won't take me off the list. They listen to the managers and we customers are always wrong. There has got to be something we can do. These rug rats cannot get away with this. It's not right!!

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      Reviewed Feb. 7, 2024

      Our room was in a quiet spot of the hotel. We definitely enjoyed the amenities in the premium room. Close proximity to anything and everything needed for the week we stayed. Housekeeper we had our room cleaned and sheets smelling fresh. Definitely planning to come back when we go on vacation.

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      Price

      Reviewed Aug. 6, 2023

      The workers will rent you a room full of roaches and mold!! The room reeked of urine and they TRIED to charge me 416. The housekeeper advised that I should go online and reserve the room, which was 298.00! They know they have a VERY BAD roach.

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      Staff

      Reviewed June 3, 2023

      Went to Check in after booking online, it took 45 minutes while the staff dealt with one other room check-in. I should have known then - staff ask for my ID then tells me to go look at the room before paying… I’m kind of perplexed??? Room is in dire need of paint and carpet, it looks OK via a quick peek. I return downstairs, pay, and head back upstairs to where the real horror begins. I spend time walking the room and looking now and it’s pretty bad, holes everywhere in the walls, door security devices look like they’ve been broken through and moved a dozen times, carpet is trash, room is just dirty.

      They told me to keep the towel, it’s mine now, and that one roll of toilet paper comes with the room, get my own past that. The towel is kind of crumpled like it was dirty. I pull the sheets back on the bed and they are obviously dirty, wrinkled as could be and dingy. Then I see a bug crawling. I go back downstairs to request a refund but they lock up at 7 pm. The entire building smells of **. I go to a snack from the vending machine, which catches and hangs so add another couple of bucks to get the item behind it to push the other one as well. They drop and I reach in to get my hand wet?? What the hell, did someone piss in here, because I would not doubt it by the looks of the place. The next day the manager tells me the AC wall unit leaks into the vending machine… so move it, Jesus Christ people.

      At 1130 that night I’m trying to sleep in the chair and get a knock at the door, housekeeping, I open the door to see a hooker and her pimp or ???? She tells me, "Sorry, wrong room" and heads to the door next door where they enter, the guy answering the door ask her, “Who the ** is this guy.“ Shady, and in a locked building so who’s giving them access. I get up 6 am to go get a refund on not to find out their deal doesn’t open till 11 am. So I leave for a bit and come back at 10:45 and wait and wait. At 11:15 they open the desk, I see the manager come in, step back there for a minute then leaves. I catch him on the way out to be told, “I have to go to south Austin and get my kid, I don’t have time.” Ok.

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      Staff

      Reviewed May 14, 2023

      The place has manager's that will lie about tenants and claim they're not keeping the room clean enough for them when their maid refused to clean my room and even said, "** you" to me more than twice in one day. There are no screens on the windows so gnats got into the room and they claim this is prove I can't keep the room clean enough for them. However I placed a hidden spy camera in the room and found out the Maid was the one that released the gnats into my room when I was at work. They will do anything underhanded and cruel to backstab any ** customer they can out of money. The Staff is completely racist and hates ** people with a passion.

      Management ripped me off for over $1,295.00 by kicking me out in the middle of the month of May after I had paid up the rent until June 3rd. So I'm also owed another $160.00 for the 3 day extension. They are also refusing to refund to me any of the money I paid out possibly causing me I person that is disabled and wears diapers full time and my wife that is on kidney dialysis to live on the streets in the next 3 days. I'm really ticked off and want my money back in full. I wish I never paid for an entire month with Intown Suites. Their management are Con artist.

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      InTown Suites Company Information

      Company Name:
      InTown Suites
      Website:
      www.intownsuites.com