InTown Suites Reviews

Due to my cell phone being turned off and having to get that situated as soon as I left the hospital, she used that leverage that I had her blocked and she couldn’t communicate w me to get ahold of me, so that was why she did what she did. My phone was off because Verizon has some really messed up ways of if one little thing goes wrong w the payment arrangements, it shuts the services off. The bill was paid, but then I had to go up to the the actual building and get it sorted out. So, just curious doesn’t anyone else feel like this was pretty freaking harsh packing up all my stuff when I was deathly ill in the hospital & that should me a sufficient answer I should accept? Because I’m beyond angry & require some feedback to see if I’m in the wrong or I should consider this a blessing in disguise? Please feel free to comment! :)

When we moved in we quickly discovered that the room was filthy and there were things broken like the bottom kitchen cabinet door and the toilet paper holder. So we mentioned it to Monae, one of the front desk clerks. Salina mentioned it, then a couple weeks later when maintenance didn't come, I personally mentioned it to Monae.

Salina posted a review about our experience here on Google and she mentioned in the review how one of our packages never got to us. I ordered a modem from T-Mobile to work from home and T-Mobile said Ms ** in the office signed for it on May 14th but we were told it never arrived. After she did the review online, Monae asked me to leave a good review for them so I did and after Ms **, the General Manager saw Salina's review, she called her into the office through the phone in the room and reamed her out and Salina came home and cried. That lady took no accountability for anything and she pretty much said we were accusing her of stealing and she got on her for going over her head and not bringing matters to her attention first. She treated Salina like a child and exerted her authority over her. I was there and witnessed the whole thing and Salina did not really say anything but ok.

About an hour later, Ms. ** called Salina's cell phone and Salina answered and hung up as she didn't want to argue with her or be berated again. Next thing you know, she shows up at the door with Monae so I go outside to talk to them and she informs me that she won't be allowing us to renew our stay for another month and we won't be allowed to get any more mail or packages while we are here. "To keep the confusion down". I just said I wasn't trying to start anything or get anything started. I didn't argue with her or anything.

I was supposed to start a remote temp job this week and I had a job with another company that was supposed to start on June 2nd but I had to cancel the temp job because of not being able to receive the work equipment from the staffing agency and I probably won't be able to do the other job either now because I don't have a way to get mail or packages right now and I don't even know at this point where we will be next month. All we will have is Salina's disability income which is $1235.00 a month. I haven't been able to find a regular job here and we don't have a car right now. So me losing the remote job kind of hurt.

Tonight, T-Mobile gave me the tracking info for the modem that I ordered for the remote jobs and the tracking does say she signed for the package on May 14th. Even though she claims to have never received it. Tomorrow morning, Salina and I are going to file a report with the Gulfport Police and we are currently looking for an attorney to represent us. I am definitely looking into suing this company for all of the aggravation and for losing my job which is having a domino effect. Me not working this month is going to cause us to not be able to pay any of our bills and we won't even have enough to cover the rent and deposit at Extended Stay America. This is where I was planning to go since we can't renew here.

This hotel is a run-down dump that advertises on their website for weekly housekeeping services and other things that they actually don't provide. Salina did do a Google review about the laundry room and the next day miraculously, it was clean. Seems like this hotel cares more about its image and profit than it does its customers. (I forgot to mention about the other review.) The hot water in the kitchen sink doesn't work and only one side of the sink works. Also, I think there is something wrong with the water here. It makes my hands feel oily. And you don't feel like your hands get fully rinsed when you wash them or take a shower.

In Town Suites uses false advertising and the room we stay in looks basically nothing like what's pictured in the web pages. We have roaches, the room was filthy when we moved in and stuff was broken. They provide absolutely nothing here like towels, linens etc and maintenance basically doesn't exist. I would love to talk to someone about our experience. Please feel free to have one of your staff contact me. I would really like to make life better for the guests here and for future guests. Thank you for listening.

*What they DID NOT tell me was that there was no electricity. So at about 5 pm when I could finally check in, I learned there was no power--because I ASKED since I could hear a generator running. 5pm is not exactly the time to go seek other accommodations...(Hmmm, interesting strategy!). No discount for lack of power--they are pocketing the difference themselves. *I got my room, which had a dirty pair of underwear on the floor, stunk like smoke, and also had a janky window that would not properly lock...on the ground floor...with a window that won't lock...

*I could not check out the following day due to my work schedule and their extremely limited office hours, so again, their lack of availability worked well for them. *The second night I actually stayed in a different hotel, even though I was still checked in at this trash palace. *When I went to check out the next morning--NO REFUND! They accepted my key card back and KEPT the PAYMENT for 5 out of 7 nights!!! No refund from a hotel with no electricity! I have never experienced anything like this in my life. These people stole from me and they will steal from you. These people did this in the midst of the fallout from a natural disaster...STAY AWAY!

The location is convenient, with easy access to local shopping, dining, and entertainment options. It’s a peaceful area, making it ideal for families and business travelers alike. The amenities, including free Wi-Fi and laundry facilities, add great value to your stay. Overall, my experience at InTown Suites Snellville was outstanding. I highly recommend it to anyone looking for a comfortable and affordable place to stay! Also the staff is very friendly and knowledgeable. They make sure you have all information needed to make your stay comfortable. Ms. Malinda is an awesome person