InTown Suites Reviews

I am so grateful for our experience at In Town Suites in Webster, TX. Sydney was so helpful and engaging. We ended up having stay longer than anticipated, but Sydney and her staff are extremely professional and user-friendly! Before we checked in, Sydney allowed us to look at one of the Premium Updated Room and we were truly surprised at how well put together it was! Clean, Modern and Equipped to fit our needs at this time! (Such a delight because when looking at another same named property, it was smelly of cigarette smoke and nasty carpet, but NOT at this one on Bay Area Blvd). Thanks for being what we need at such a time as this! Keep Doing Great Business!!!!

SCAM ALERT! Without exaggeration, these people will steal from you. They stole about $250 from me but that is not all... I made a reservation due to my work in the area related to Hurricane Helene--I just wanted a place to stay for cheap so I could get to work. Safety, privacy, and internet were my basic requirements. *When I showed up at 2:30pm the office was not open! Advertised office hours are from 11am-7pm. There was a lady there that explained someone would be there by 3pm, which actually meant more like 4pm--that's literally what I was told, point blank without apology.

InTown Suites in Snellville, GA, is a fantastic place for both short and extended stays. The rooms are spacious and well-equipped, featuring kitchenettes that make it easy to prepare meals. The cleanliness of the suites is impressive, and the staff is incredibly friendly and accommodating, always ready to assist with any requests.

I stayed at this place for two nights. No problems the first night but I decided to sit on the futon and watch TV. I dozed off and woke up to bed bug bites all over my body. I called the manager, he had the nerve to say I brought them with me. I've been a healthcare worker for thirty four years and I've never had a bed bug bite in my life. I reported them to the health department as well as my attorney.

Very unprofessional staff. The manager/clerk is very rude. Not concerned about anything. Money I had in a drawer came up missing. No concern at all about this issue! Roaches, bad smells. Bad experience in Edmond, OK. Also, the rude clerk revealed information regarding my stay that puts me in jeopardy.

I was put on the Do Not Rent list after I checked out of the last Intown Suites located at 90 Oxmoor Rd Birmingham Al only because I got the Health Dept involved over a major roach infestation. This pissed off the manager who is now fired, because that made her look bad. All residents were telling her but she never did anything. They want hundreds of dollars a week but want you to sleep with roaches. So as a revenge thing she put me on the Do Not Rent list and listed the room I had as damaged which was completely false. I discovered that I was on this list after I decided to rent at another location. I have contacted Atlanta, GA. which is Intown Suites headquarters and they won't even listen to anyone which is crazy. They won't take me off the list. They listen to the managers and we customers are always wrong. There has got to be something we can do. These rug rats cannot get away with this. It's not right!!

Our room was in a quiet spot of the hotel. We definitely enjoyed the amenities in the premium room. Close proximity to anything and everything needed for the week we stayed. Housekeeper we had our room cleaned and sheets smelling fresh. Definitely planning to come back when we go on vacation.

The workers will rent you a room full of roaches and mold!! The room reeked of urine and they TRIED to charge me 416. The housekeeper advised that I should go online and reserve the room, which was 298.00! They know they have a VERY BAD roach.

Went to Check in after booking online, it took 45 minutes while the staff dealt with one other room check-in. I should have known then - staff ask for my ID then tells me to go look at the room before paying… I’m kind of perplexed??? Room is in dire need of paint and carpet, it looks OK via a quick peek. I return downstairs, pay, and head back upstairs to where the real horror begins. I spend time walking the room and looking now and it’s pretty bad, holes everywhere in the walls, door security devices look like they’ve been broken through and moved a dozen times, carpet is trash, room is just dirty.

The place has manager's that will lie about tenants and claim they're not keeping the room clean enough for them when their maid refused to clean my room and even said, "** you" to me more than twice in one day. There are no screens on the windows so gnats got into the room and they claim this is prove I can't keep the room clean enough for them. However I placed a hidden spy camera in the room and found out the Maid was the one that released the gnats into my room when I was at work. They will do anything underhanded and cruel to backstab any ** customer they can out of money. The Staff is completely racist and hates ** people with a passion.