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Reviewed Aug. 6, 2023
The workers will rent you a room full of roaches and mold!! The room reeked of urine and they TRIED to charge me 416. The housekeeper advised that I should go online and reserve the room, which was 298.00! They know they have a VERY BAD roach.
Reviewed June 3, 2023
Went to Check in after booking online, it took 45 minutes while the staff dealt with one other room check-in. I should have known then - staff ask for my ID then tells me to go look at the room before paying… I’m kind of perplexed??? Room is in dire need of paint and carpet, it looks OK via a quick peek. I return downstairs, pay, and head back upstairs to where the real horror begins. I spend time walking the room and looking now and it’s pretty bad, holes everywhere in the walls, door security devices look like they’ve been broken through and moved a dozen times, carpet is trash, room is just dirty.
They told me to keep the towel, it’s mine now, and that one roll of toilet paper comes with the room, get my own past that. The towel is kind of crumpled like it was dirty. I pull the sheets back on the bed and they are obviously dirty, wrinkled as could be and dingy. Then I see a bug crawling. I go back downstairs to request a refund but they lock up at 7 pm. The entire building smells of **. I go to a snack from the vending machine, which catches and hangs so add another couple of bucks to get the item behind it to push the other one as well. They drop and I reach in to get my hand wet?? What the hell, did someone piss in here, because I would not doubt it by the looks of the place. The next day the manager tells me the AC wall unit leaks into the vending machine… so move it, Jesus Christ people.
At 1130 that night I’m trying to sleep in the chair and get a knock at the door, housekeeping, I open the door to see a hooker and her pimp or ???? She tells me, "Sorry, wrong room" and heads to the door next door where they enter, the guy answering the door ask her, “Who the ** is this guy.“ Shady, and in a locked building so who’s giving them access. I get up 6 am to go get a refund on not to find out their deal doesn’t open till 11 am. So I leave for a bit and come back at 10:45 and wait and wait. At 11:15 they open the desk, I see the manager come in, step back there for a minute then leaves. I catch him on the way out to be told, “I have to go to south Austin and get my kid, I don’t have time.” Ok.
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Reviewed May 14, 2023
The place has manager's that will lie about tenants and claim they're not keeping the room clean enough for them when their maid refused to clean my room and even said, "** you" to me more than twice in one day. There are no screens on the windows so gnats got into the room and they claim this is prove I can't keep the room clean enough for them. However I placed a hidden spy camera in the room and found out the Maid was the one that released the gnats into my room when I was at work. They will do anything underhanded and cruel to backstab any ** customer they can out of money. The Staff is completely racist and hates ** people with a passion.
Management ripped me off for over $1,295.00 by kicking me out in the middle of the month of May after I had paid up the rent until June 3rd. So I'm also owed another $160.00 for the 3 day extension. They are also refusing to refund to me any of the money I paid out possibly causing me I person that is disabled and wears diapers full time and my wife that is on kidney dialysis to live on the streets in the next 3 days. I'm really ticked off and want my money back in full. I wish I never paid for an entire month with Intown Suites. Their management are Con artist.
Reviewed March 28, 2023
My daughter and I stayed at 2 of the InTowns suites in 2016. It was a nice experience. I reach out to them today requesting if they would accommodate me and my daughter to stay for a month so that I could find somewhere else for us to move to, to be told that they would not accommodate me with a flat emergency rate. I have sent people to them. Have stayed at 2 locations. After today, I will NOT send nobody else to them and I will not be returning ever again. Just like everybody else, you are money greedy.
Reviewed Oct. 22, 2021
I moved into room 128 at Intown Suites in Jackson, MS around Sept 27, 2021. The room was missing the microwave which is a promised amenity and the ac and heating unit blew a combination of black dirt, mold, and soot. The fire alarm flashed red and beeped loudly constantly. The room was barely cleaned. The floors were filthy. So was the stove area. The grey rug and grey cloth chairs in the room had deep stains. The rug also had old black bubble gum that had set. The window did not have blinds. The window had a piece of fabric nailed into the walls. The door had a huge gap in it where bugs and rodents could walk in. The outside of the hotel looked dirty and a bit run down. This was certainly a hood hotel. Also, many of the tenants appeared on hard times and vulnerable. The perfect tenants to be afraid to complain about substandard hotel quality or missing amenities.
The manager in the office seemed ok at first but I later came to find she had certain peculiarities. It's hard to explain. It would take me all day. But she seemed like the type of person that would be vindictive against tenants that complained. After she processed my first payment every week I went in to pay she claimed the computer was down. Over and over. I pretty soon caught on she wanted tenants to pay online and would make it difficult for them or onerous to pay in the office. She also took extended lunch breaks and would forward the calls to her personal phone. When calls would roll over to her I found her to be exceedingly rude and short or at least she was with me. I know I'm not the only one.
When I noticed the room missing the microwave and the problems with the ac I immediately requested a microwave and the ac be swapped. Every week she would promise this would get done. Nothing ever happened. I had gone weeks breathing bad air and I developed a serious breathing problem. The maintenance man also saw the dirt and mold the ac would blow out and he did nothing.
I then tried calling corporate. I left several messages. No one called me back. I sent emails only to have them bounce back. I sent a fax that received no response. I called the customer service number continually and those agents never helped. They refused to let me speak to a manager and on every request referred me back to the hotel. I had already gone to the hotel several times. It was only when I finally took pictures of the mold and dirt blowing out the ac that the unit was replaced. On the day I sent media relations the pictures.
Shortly after this I took my trash out and was accosted by the security guard. I had placed my trash in the wrong bin and he decided to approach me very aggressively and because of this started screaming I was evicted. All because I put my trash in the wrong bin. The security guard came slamming on my room door with another man and when I opened it he pushed his way in and use this body to block the door and demanded I leave immediately. In the late evening. While screaming no refunds - get out! He wouldn't give me time to pack or anything and he demanded the man with him physically remove me. I'm a woman. These were two men..The behavior was over the top abusive and outrageous.
The general manager Dana ** came out and she also said no refunds. I asked how to reach corporate and she screamed since I had already sent them an email to use the info I had. I told her I did not know the info was even valid since corporate never responded to me. However I found out this was the only reason they swapped my ac. They were just fine allowing the moldy dirty ac unit to remain in the room. They only swapped it after weeks of complaining about dirt and mold blowing out and breathing problems because I had contacted corporate.
After I had gone weeks without promised amenities and put up with a dangerously moldy ac unit which affected my health Intown Suites manager Dana ** and its security guard were more than Willing to immediately throw me out over placing my trash in the wrong bin. This is abusive behavior. Intown suites deserves the "F" rating it has with the BBB. They are abusive with tenants and it's almost impossible to reach anyone but media relations (which never responds).
Reviewed Aug. 9, 2021
They don't prorate. If you reserve a number of days but leave early, because ya know, plans change, you don't get a cent back. Otherwise, they barely clean the rooms. I spent 20 minutes scrubbing the floor because they were filthy (and I can't even imagine how filthy the carpet area was). I'd sleep in my car over booking at this place.
Reviewed July 14, 2021
Booked online and was charged for a premium suite but was given a handicap room instead. Then Andrew the manager said that he would give me the first available premium suite within the week. Never happened so I found a better room for the same price.
Reviewed Aug. 17, 2020
Plano TX Suites room smelled bad. We are given a set of very thin, scratchy towels and one roll of toilet paper. We had to purchase towels and toilet paper. They do not clean. If we want sheets washed, they need to be set by door, along with trash. I was disappointed with the room and cheap service and amenities.
Reviewed July 10, 2020
There are too many issues. Random people walk up to you and ask for things. People fight and are not asked to leave. Windows were broken out last night during a domestic dispute. Police are there several times a week. They refuse any credit or refund. These places need to be shut down.
Reviewed Nov. 2, 2019
All the personnel who run the Hendersonville TN location are great, once they leave at 7pm, the renters true colors come to light. Screaming tenants, drug dealing in the parking lot. Police who arrive in the middle of the night to look for a thief, rapist or felon on the run to high speed chases by Hendersonville police are common occurrences. If you value your life or you families, bypass this place.
Intown Suites Company Information
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- Intown Suites
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