InTown Suites Reviews

This morning, when I went to go pay my next week's rent, I was told they weren't going to renew my reservation because the room was being remodeled. Now, the reason I was being charged an extra $28 a week was because of a newly remodeled room. And the actual reason I was being kicked out was because the elevator was broken and they needed to move the elderly down to the first floor. The most dishonest bullshit I've ever had to put up with. No notice, nothing!! Just GO!! WITHOUT A VEHICLE OR ANY PLACE TO GO! UNDOUBTEDLY WILL ALSO KEEP MY DEPOSIT AND TAXES. No mattress cover on mattress and some kind of blood-like stain on it. Bought my own sheets and cover for mattress. Stay away from this place. Bugs, bugs and more bed bugs. Pics to follow.

Some of these females had personally witnessed her exchanging personal phone numbers with male guests which is strictly unprofessional but if you were unfortunate enough to be a female guest she was going to make your stay as uncomfortable as possible. I was there for 5 months and my father had a stroke and had extreme difficulty in walking, and had to use the elevator and a walker. One night someone burned some food and the alarm went off in the hotel and she refused to let me put my father on the elevator and forced him to walk down 3 flights of stairs, only to then say to everyone outside they never had to exit in the first place.

This enraged me, as my father could have gotten hurt being forced to hurry down 3 flights of steps when she knew he didn't have to because she was right behind us on the stairs getting annoyed because he wasn't getting down the stairs fast enough and the owners need to know if he had gotten hurt, she would have been responsible that night for the company facing a lawsuit because if she knew it wasn't necessary to exit she could have saved him the trouble. She also lied on me and told the manager Schiller that a gentleman said I asked him to use his cigarette lighter and for some money when I all I asked him was did he have a cigarette lighter I could use for one second and hand right back, when I said this was untrue Schyuler told me he asked the gentleman again what happened and the gentleman said I never asked him for any money.

What kind of hotel are you running where the staff acts like that? Is it a soap opera or a business? Maybe you should require a degree or some kind of training from these folks because keona clearly has had no training, she doesn't even know how to treat people decently and she definitely discriminates against the disabled and the elderly. She getts away with treating people the way she does because they cant affird to go anywhere else, especially the single women parents with children and she knows it. Karma will find her one day and this whole company and I dont need to be anywhere where they put my father's safety in danger anyway. The bathrooms need repairs bad! Hotel office staff aren't suppose to spread gossip about the guests to other guests. This placecwill be shut down in a few years if you all dont do something about her.

Another guest that had been there way longer than me, told me that it used to be full of guest and that the reason most of them left was because of keona. Not surprising. Who would spend money to get treated that way, like they are in jail or in a really bad school by a girl that young, especially an elderly person? I used to work in customer service before I went into into healthcare. What happened to the customer is always right.

I never want to stay at another intown suites for the rest of my life. If you are over 30 years old and not a guy she likes, a drug addict or a drunk, this place is not for you. Especially if you want to have a peaceful, quiet, stay, abd deal with a professional staff. Not a spoiled twit with an attitude who never has a good day unless you're a man she wants to give her number to. To her this is the sugar daddy hotel. She don't care nothing about a female's guest's need. She would not even help me figure out how to wash my clothes scanning the code. I'm telling everyone I know not to come. I was leaving anyway when they asked me to leave because she lied on me and the manager always backs her up.

I have so many videos and proof people not smoking in the designated area. If the rooms are non smoking why is my room full of smoke!! Enough is enough!! Second hand smoke is a killer!! Make this a priority to have people smoke in designated areas. Others complain but I am taking steps and speaking out more and more. We all should have a smoke free clean room but this case we do not. Why isn’t corporate stepping. I won’t give up because this is a hazard air quality and I don’t smoke. Thanks to miss ** for even trying but it’s only so much she can do and do the cameras work???? Because if they do you can see this activity go in daily.

People smoke weed in their rooms, have pets even when they claim “no pets“ are allowed AND THEY AREN'T SERVICE DOGS LIKE SHE CLAIMS IN THE REPLIES, she sneaks off to sleep in rooms which is why you always have to track her down to be at that front desk when you need some assistance, it’s even people in there in the process of being evicted so they are there laying in rooms Scott free but had the nerve to call the police on a person who never gave them a problem. She’s not happy with her job, her life, or herself so you can tell she takes it out on other people. God sits high and sees all so when it’s all said and done it will be a day she’ll be one paycheck away from being in the same predicament people that have no choice but to pay for a room while trying to get their life back on track. She’s an employee that really needs to be reevaluated and retrained because sooner or later she’s going to cost that hotel out of a lot of money.

People are already going through a hard time, and she chooses to put extra weight upon people shoulders instead of treating everyone with kindness. Her attitude is disgusting, she talks to people like they are bothering her and that’s not right at all. She’ll never have any good luck in life cause karma will visit her someday and no one will have sympathy for like she lacks to have for other people. She gets to go home everyday while people in that hotel have to figure it out either everyday or week to avoid being out in the cold. Let’s start having the compassion and sympathy for that as a front desk worker. That’s all she is, is a front desk worker acting like she’s the ceo

Due to my cell phone being turned off and having to get that situated as soon as I left the hospital, she used that leverage that I had her blocked and she couldn’t communicate w me to get ahold of me, so that was why she did what she did. My phone was off because Verizon has some really messed up ways of if one little thing goes wrong w the payment arrangements, it shuts the services off. The bill was paid, but then I had to go up to the the actual building and get it sorted out. So, just curious doesn’t anyone else feel like this was pretty freaking harsh packing up all my stuff when I was deathly ill in the hospital & that should me a sufficient answer I should accept? Because I’m beyond angry & require some feedback to see if I’m in the wrong or I should consider this a blessing in disguise? Please feel free to comment! :)