InTown Suites Reviews

This morning, when I went to go pay my next week's rent, I was told they weren't going to renew my reservation because the room was being remodeled. Now, the reason I was being charged an extra $28 a week was because of a newly remodeled room. And the actual reason I was being kicked out was because the elevator was broken and they needed to move the elderly down to the first floor. The most dishonest bullshit I've ever had to put up with. No notice, nothing!! Just GO!! WITHOUT A VEHICLE OR ANY PLACE TO GO! UNDOUBTEDLY WILL ALSO KEEP MY DEPOSIT AND TAXES. No mattress cover on mattress and some kind of blood-like stain on it. Bought my own sheets and cover for mattress. Stay away from this place. Bugs, bugs and more bed bugs. Pics to follow.

Some of these females had personally witnessed her exchanging personal phone numbers with male guests which is strictly unprofessional but if you were unfortunate enough to be a female guest she was going to make your stay as uncomfortable as possible. I was there for 5 months and my father had a stroke and had extreme difficulty in walking, and had to use the elevator and a walker. One night someone burned some food and the alarm went off in the hotel and she refused to let me put my father on the elevator and forced him to walk down 3 flights of stairs, only to then say to everyone outside they never had to exit in the first place.

This enraged me, as my father could have gotten hurt being forced to hurry down 3 flights of steps when she knew he didn't have to because she was right behind us on the stairs getting annoyed because he wasn't getting down the stairs fast enough and the owners need to know if he had gotten hurt, she would have been responsible that night for the company facing a lawsuit because if she knew it wasn't necessary to exit she could have saved him the trouble. She also lied on me and told the manager Schiller that a gentleman said I asked him to use his cigarette lighter and for some money when I all I asked him was did he have a cigarette lighter I could use for one second and hand right back, when I said this was untrue Schyuler told me he asked the gentleman again what happened and the gentleman said I never asked him for any money.

What kind of hotel are you running where the staff acts like that? Is it a soap opera or a business? Maybe you should require a degree or some kind of training from these folks because keona clearly has had no training, she doesn't even know how to treat people decently and she definitely discriminates against the disabled and the elderly. She getts away with treating people the way she does because they cant affird to go anywhere else, especially the single women parents with children and she knows it. Karma will find her one day and this whole company and I dont need to be anywhere where they put my father's safety in danger anyway. The bathrooms need repairs bad! Hotel office staff aren't suppose to spread gossip about the guests to other guests. This placecwill be shut down in a few years if you all dont do something about her.

Another guest that had been there way longer than me, told me that it used to be full of guest and that the reason most of them left was because of keona. Not surprising. Who would spend money to get treated that way, like they are in jail or in a really bad school by a girl that young, especially an elderly person? I used to work in customer service before I went into into healthcare. What happened to the customer is always right.

I never want to stay at another intown suites for the rest of my life. If you are over 30 years old and not a guy she likes, a drug addict or a drunk, this place is not for you. Especially if you want to have a peaceful, quiet, stay, abd deal with a professional staff. Not a spoiled twit with an attitude who never has a good day unless you're a man she wants to give her number to. To her this is the sugar daddy hotel. She don't care nothing about a female's guest's need. She would not even help me figure out how to wash my clothes scanning the code. I'm telling everyone I know not to come. I was leaving anyway when they asked me to leave because she lied on me and the manager always backs her up.

I have so many videos and proof people not smoking in the designated area. If the rooms are non smoking why is my room full of smoke!! Enough is enough!! Second hand smoke is a killer!! Make this a priority to have people smoke in designated areas. Others complain but I am taking steps and speaking out more and more. We all should have a smoke free clean room but this case we do not. Why isn’t corporate stepping. I won’t give up because this is a hazard air quality and I don’t smoke. Thanks to miss ** for even trying but it’s only so much she can do and do the cameras work???? Because if they do you can see this activity go in daily.

People smoke weed in their rooms, have pets even when they claim “no pets“ are allowed AND THEY AREN'T SERVICE DOGS LIKE SHE CLAIMS IN THE REPLIES, she sneaks off to sleep in rooms which is why you always have to track her down to be at that front desk when you need some assistance, it’s even people in there in the process of being evicted so they are there laying in rooms Scott free but had the nerve to call the police on a person who never gave them a problem. She’s not happy with her job, her life, or herself so you can tell she takes it out on other people. God sits high and sees all so when it’s all said and done it will be a day she’ll be one paycheck away from being in the same predicament people that have no choice but to pay for a room while trying to get their life back on track. She’s an employee that really needs to be reevaluated and retrained because sooner or later she’s going to cost that hotel out of a lot of money.

People are already going through a hard time, and she chooses to put extra weight upon people shoulders instead of treating everyone with kindness. Her attitude is disgusting, she talks to people like they are bothering her and that’s not right at all. She’ll never have any good luck in life cause karma will visit her someday and no one will have sympathy for like she lacks to have for other people. She gets to go home everyday while people in that hotel have to figure it out either everyday or week to avoid being out in the cold. Let’s start having the compassion and sympathy for that as a front desk worker. That’s all she is, is a front desk worker acting like she’s the ceo

Due to my cell phone being turned off and having to get that situated as soon as I left the hospital, she used that leverage that I had her blocked and she couldn’t communicate w me to get ahold of me, so that was why she did what she did. My phone was off because Verizon has some really messed up ways of if one little thing goes wrong w the payment arrangements, it shuts the services off. The bill was paid, but then I had to go up to the the actual building and get it sorted out. So, just curious doesn’t anyone else feel like this was pretty freaking harsh packing up all my stuff when I was deathly ill in the hospital & that should me a sufficient answer I should accept? Because I’m beyond angry & require some feedback to see if I’m in the wrong or I should consider this a blessing in disguise? Please feel free to comment! :)

When we moved in we quickly discovered that the room was filthy and there were things broken like the bottom kitchen cabinet door and the toilet paper holder. So we mentioned it to Monae, one of the front desk clerks. Salina mentioned it, then a couple weeks later when maintenance didn't come, I personally mentioned it to Monae.

Salina posted a review about our experience here on Google and she mentioned in the review how one of our packages never got to us. I ordered a modem from T-Mobile to work from home and T-Mobile said Ms ** in the office signed for it on May 14th but we were told it never arrived. After she did the review online, Monae asked me to leave a good review for them so I did and after Ms **, the General Manager saw Salina's review, she called her into the office through the phone in the room and reamed her out and Salina came home and cried. That lady took no accountability for anything and she pretty much said we were accusing her of stealing and she got on her for going over her head and not bringing matters to her attention first. She treated Salina like a child and exerted her authority over her. I was there and witnessed the whole thing and Salina did not really say anything but ok.

About an hour later, Ms. ** called Salina's cell phone and Salina answered and hung up as she didn't want to argue with her or be berated again. Next thing you know, she shows up at the door with Monae so I go outside to talk to them and she informs me that she won't be allowing us to renew our stay for another month and we won't be allowed to get any more mail or packages while we are here. "To keep the confusion down". I just said I wasn't trying to start anything or get anything started. I didn't argue with her or anything.

I was supposed to start a remote temp job this week and I had a job with another company that was supposed to start on June 2nd but I had to cancel the temp job because of not being able to receive the work equipment from the staffing agency and I probably won't be able to do the other job either now because I don't have a way to get mail or packages right now and I don't even know at this point where we will be next month. All we will have is Salina's disability income which is $1235.00 a month. I haven't been able to find a regular job here and we don't have a car right now. So me losing the remote job kind of hurt.

Tonight, T-Mobile gave me the tracking info for the modem that I ordered for the remote jobs and the tracking does say she signed for the package on May 14th. Even though she claims to have never received it. Tomorrow morning, Salina and I are going to file a report with the Gulfport Police and we are currently looking for an attorney to represent us. I am definitely looking into suing this company for all of the aggravation and for losing my job which is having a domino effect. Me not working this month is going to cause us to not be able to pay any of our bills and we won't even have enough to cover the rent and deposit at Extended Stay America. This is where I was planning to go since we can't renew here.

This hotel is a run-down dump that advertises on their website for weekly housekeeping services and other things that they actually don't provide. Salina did do a Google review about the laundry room and the next day miraculously, it was clean. Seems like this hotel cares more about its image and profit than it does its customers. (I forgot to mention about the other review.) The hot water in the kitchen sink doesn't work and only one side of the sink works. Also, I think there is something wrong with the water here. It makes my hands feel oily. And you don't feel like your hands get fully rinsed when you wash them or take a shower.

In Town Suites uses false advertising and the room we stay in looks basically nothing like what's pictured in the web pages. We have roaches, the room was filthy when we moved in and stuff was broken. They provide absolutely nothing here like towels, linens etc and maintenance basically doesn't exist. I would love to talk to someone about our experience. Please feel free to have one of your staff contact me. I would really like to make life better for the guests here and for future guests. Thank you for listening.

*What they DID NOT tell me was that there was no electricity. So at about 5 pm when I could finally check in, I learned there was no power--because I ASKED since I could hear a generator running. 5pm is not exactly the time to go seek other accommodations...(Hmmm, interesting strategy!). No discount for lack of power--they are pocketing the difference themselves. *I got my room, which had a dirty pair of underwear on the floor, stunk like smoke, and also had a janky window that would not properly lock...on the ground floor...with a window that won't lock...

*I could not check out the following day due to my work schedule and their extremely limited office hours, so again, their lack of availability worked well for them. *The second night I actually stayed in a different hotel, even though I was still checked in at this trash palace. *When I went to check out the next morning--NO REFUND! They accepted my key card back and KEPT the PAYMENT for 5 out of 7 nights!!! No refund from a hotel with no electricity! I have never experienced anything like this in my life. These people stole from me and they will steal from you. These people did this in the midst of the fallout from a natural disaster...STAY AWAY!

The location is convenient, with easy access to local shopping, dining, and entertainment options. It’s a peaceful area, making it ideal for families and business travelers alike. The amenities, including free Wi-Fi and laundry facilities, add great value to your stay. Overall, my experience at InTown Suites Snellville was outstanding. I highly recommend it to anyone looking for a comfortable and affordable place to stay! Also the staff is very friendly and knowledgeable. They make sure you have all information needed to make your stay comfortable. Ms. Malinda is an awesome person

They told me to keep the towel, it’s mine now, and that one roll of toilet paper comes with the room, get my own past that. The towel is kind of crumpled like it was dirty. I pull the sheets back on the bed and they are obviously dirty, wrinkled as could be and dingy. Then I see a bug crawling. I go back downstairs to request a refund but they lock up at 7 pm. The entire building smells of **. I go to a snack from the vending machine, which catches and hangs so add another couple of bucks to get the item behind it to push the other one as well. They drop and I reach in to get my hand wet?? What the hell, did someone piss in here, because I would not doubt it by the looks of the place. The next day the manager tells me the AC wall unit leaks into the vending machine… so move it, Jesus Christ people.

At 1130 that night I’m trying to sleep in the chair and get a knock at the door, housekeeping, I open the door to see a hooker and her pimp or ???? She tells me, "Sorry, wrong room" and heads to the door next door where they enter, the guy answering the door ask her, “Who the ** is this guy.“ Shady, and in a locked building so who’s giving them access. I get up 6 am to go get a refund on not to find out their deal doesn’t open till 11 am. So I leave for a bit and come back at 10:45 and wait and wait. At 11:15 they open the desk, I see the manager come in, step back there for a minute then leaves. I catch him on the way out to be told, “I have to go to south Austin and get my kid, I don’t have time.” Ok.

Management ripped me off for over $1,295.00 by kicking me out in the middle of the month of May after I had paid up the rent until June 3rd. So I'm also owed another $160.00 for the 3 day extension. They are also refusing to refund to me any of the money I paid out possibly causing me I person that is disabled and wears diapers full time and my wife that is on kidney dialysis to live on the streets in the next 3 days. I'm really ticked off and want my money back in full. I wish I never paid for an entire month with Intown Suites. Their management are Con artist.

The manager in the office seemed ok at first but I later came to find she had certain peculiarities. It's hard to explain. It would take me all day. But she seemed like the type of person that would be vindictive against tenants that complained. After she processed my first payment every week I went in to pay she claimed the computer was down. Over and over. I pretty soon caught on she wanted tenants to pay online and would make it difficult for them or onerous to pay in the office. She also took extended lunch breaks and would forward the calls to her personal phone. When calls would roll over to her I found her to be exceedingly rude and short or at least she was with me. I know I'm not the only one.

When I noticed the room missing the microwave and the problems with the ac I immediately requested a microwave and the ac be swapped. Every week she would promise this would get done. Nothing ever happened. I had gone weeks breathing bad air and I developed a serious breathing problem. The maintenance man also saw the dirt and mold the ac would blow out and he did nothing.

I then tried calling corporate. I left several messages. No one called me back. I sent emails only to have them bounce back. I sent a fax that received no response. I called the customer service number continually and those agents never helped. They refused to let me speak to a manager and on every request referred me back to the hotel. I had already gone to the hotel several times. It was only when I finally took pictures of the mold and dirt blowing out the ac that the unit was replaced. On the day I sent media relations the pictures.

Shortly after this I took my trash out and was accosted by the security guard. I had placed my trash in the wrong bin and he decided to approach me very aggressively and because of this started screaming I was evicted. All because I put my trash in the wrong bin. The security guard came slamming on my room door with another man and when I opened it he pushed his way in and use this body to block the door and demanded I leave immediately. In the late evening. While screaming no refunds - get out! He wouldn't give me time to pack or anything and he demanded the man with him physically remove me. I'm a woman. These were two men..The behavior was over the top abusive and outrageous.

The general manager Dana ** came out and she also said no refunds. I asked how to reach corporate and she screamed since I had already sent them an email to use the info I had. I told her I did not know the info was even valid since corporate never responded to me. However I found out this was the only reason they swapped my ac. They were just fine allowing the moldy dirty ac unit to remain in the room. They only swapped it after weeks of complaining about dirt and mold blowing out and breathing problems because I had contacted corporate.

After I had gone weeks without promised amenities and put up with a dangerously moldy ac unit which affected my health Intown Suites manager Dana ** and its security guard were more than Willing to immediately throw me out over placing my trash in the wrong bin. This is abusive behavior. Intown suites deserves the "F" rating it has with the BBB. They are abusive with tenants and it's almost impossible to reach anyone but media relations (which never responds).

As with apartment living especially if in the room by yourself, you don't want random strangers just coming into your room. I informed the front office of this (no one in my room) for any reason and she put it in my file yet just the other morning as I'm using the restroom there's a knock and before I could get to the door from the restroom someone was already letting herself into my room. The front office manager at this location suck and don't give one crap. Once you've made a complaint she screens your number so when you call they don't answer!!! I know you can't control the situations you end up in forcing you to use an hotel as a an alternative, but for the love of GOD whatever you do DO NOT NOT stay there and waste your hard earned $$$$.

The area is very....sketchy and the after hours person nor her presence has an effect on nothing or no one so it's pointless that they even have her "doing rounds". I had to call the police to come address the loud noise issue that has prevented me from sleep all week. On TOP of all of that they have had renovations going on on the outside of the property thus inconveniencing you from being able to use stairways closet to your room and paint everywhere. I'm so happy to be leaving this dump as of tomorrow. If you are looking for an extended stay hotel there is an EXTENDED STAY down the street in a better area of the University. You may pay a little more but you will definitely be glad that you did. It's true you get what you pay for and with this dump all you will get is a different headache every day!

This place is only for ratchets and hood mentality people hence the fact that they only have 1 star rating and a ton of negative reviews here which in itself speaks volumes. Moral of the story is READ reviews before staying more than one night at a hotel. People aren't just posting out of anger and frustration but rather because you'll pay all that money to be inconvenienced and they WON'T care. Guess that's why they make it hard for you to find a number to contact CORPORATE!!!

Oh and did I forget to mention the laundry room is designed to rip you off. $2 to wash and $2 to dry for 30 mins only. After that 30 mins your clothes WON'T be dry and you'll be forced to spend another $2 to dry so be prepared to pay $4 or more to dry your clothes... The whole Intown Suites brand should be shut down because according to reviews they don't seem to have a decent location! Around the steps smells like a men's restroom as I suppose they just use the area around the steps as a personal bathroom. THIS DUMP SUCKS!!!! DON'T WASTE YOUR MONEY!!!! YOU'VE BEEN WARNED!!!!

This is unprofessional and horrible management and leadership. Where is the customer service. They could’ve offered me some ya free week or nights off week to make up for the discomfort for sleeping in car with my wife and dog. I have yet to speak to anyone and I feel they should compensate us with some good customer service. I do want to come stay there. I love the rooms and price but refuse to until I get something for all this discomfort. If you make reservations anywhere there should be no reason the company should give away your reservations under no conditions. We plan on that and you let us down twice. It would be nice to be contacted by someone I been trying to.

Who’s that someone else? The lazy maintenance that pretends the problem doesn’t exist so they won’t have to deal with it or the old man that can’t even carry things up the stairs without having a heart attack which is supposed to be security but he calls himself maintenance too. So if anything breaks on your stay good luck getting it fixed even if it’s detrimental to your health. They will pretend it doesn’t exist. I could go on with this forever but all I can say is save yourself a heartache.

The cleaning ladies are pretty much useless. They don’t clean. They come in and move things around or touch and take your items even though rules state they won’t touch your belongings. Don’t believe it. Cleaning people are also there to find the deceased bodies that are left there from a Saturday. When one of the “Queens” opened the door saw body lying there (as told by the “Queen“ herself) closed the door supposedly thinking he was sleeping until the cleaning lady finds him on Monday. I became friends with one of the cleaning ladies that told me what really happened and said, “It’s a pretty normal thing. Just in case you ever smell a strange odor.”

The other thing is you never have peace of mind as you don’t really have the room to yourself. You think ok my cleaning day is this day. That will be the only time they’ll be in the room, this isn’t true. They will make up reasons sometimes multiple times a week. They will go in there and you won’t be told they were in there until you find a flyer laying there or something moved. Now for the building itself, it’s dumpy. “Queen” doesn’t do anything to make it presentable or livable. They state they have wireless internet and charges 7.00 for it but good luck getting connected to it and staying connected. They state they have cable if you think the basic channels plus maybe a few other channels is cable then they have cable. They only have two stove burners which in most of the rooms are put on backwards and very little cabinet space. Make sure you bring your own shampoo, conditioner, and soap as it's not supplied. Don’t forget the toilet paper.

Well, family member said, "You can stay with me." So I went back to see if I could get money I put down for the room. Clerk said there are no refunds. And my response is, "I didn't even occupy the room let alone put my belongings into it, so why are there no refunds?" Unfortunately I tried corporate number and customer service and to this date neither have called back to my inquiry. Takes time to look into situation but a courtesy callback saying, "We received your complaint. We are looking into it and apologize for any misunderstandings." No go on that also.

Maybe some Intown Suites are nice to live in and maybe they do accommodate their guests but I would advise anyone that comes to San Antonio not to go to the Intown Suite located at 7490 Culebra Rd. They might take your money and not refund you for it or they will not call you at all to address your issue with their Intown Suites. No one is made of money so I guess at this point I'm out of 300 dollars that included tax. I have time stamps to verify when I checked in to when I wanted to get my refund. I did hand over electronic key to front desk clerk which nonchalantly put into his pocket.

UPDATE ON 08/13/2018: So since 8/8/18 I have not received any phone calls regarding refund of money towards room. Unfortunately I had hoped we could work it out as civilized humans. But to this date no calls, no, "We're sorry for what has transpired and we'll get on it to remedy the situation", no apology of any kind. It's sad to know that an honest person gets cheated out of hard earn money for services that were not rendered by this company. If some wonder it's a hotel chain called Intown Suites.

She tells me to go check room 206. I go up the stairs to the room... The keys she gave me don't work. I go back and let her know, she gives me 2 more to try. I go back, get the door opened and to my surprise... A COUPLE ARE IN THERE!!! I had to apologize abundantly to them. I told them the lady was checking me into their room and went back down to the office. I tell her. She seems so surprised and clueless. Her words: "Whhhaaatt? Somebody's in there??" I'm like YEAH... (Remind you I'm still on my lunch break. 15 min). She tells me go to room 113 with her... She knocks. Yells "management" and opens the door wide enough for her to stuck her head in. She looks around and closes the door back and says it's not cleaned. They only have 1 housekeeper, to give the house keeper til 3 and she will have it done for me. I tell her ok.

In the back of my head I'm saying what could be wrong with the room other than sheets, towels, sanitary cleaning right... Ok. I go back to work. (I still don't get off of work until 6 pm.) 3 pm rolls around and I'm kind of busy at work at the moment anyway. I wait until 3:40 and I'm able to go back by the motel. I get to the desk and she gives me the keys. I go to the room. 113. As soon as I opened the door. I get the strongest scent of cigarettes & cat piss!!! The cover to the a/c vent is missing!! Room STILL was not CLEANEDDD!!! I go BACK to the office and complain! I know you're probably saying why keep trying with these people. I was saying the same. She tells me she can do me a KING bed after trying to put me in 2 previous rooms with 2 BEDS.

I get a third room... This one I finally just went for my camera. I put my own sheets in the bed after having to yet again COMPLAIN... Hair in my sheets. Long strands... Not 1 or 2. 5 and 6. My microwave wasn't cleaned... My fridge wasn't cleaned... My BATHROOM wasn't cleaned... Holes in the walls. I had 1 face towel and a floor towel. (Upon MY bathroom smelled very funny. I go request another room because... BLACK MOLD IS THE FUNNY SMELL IN THE BATHROOM. The lady calls her boss and tells him that I'm trying to check out and I paid with a card. She would not tell him the reason I was in the office or how many time that her and her 1 staffed team managed to screw everything up from my point of checking in to me mysteriously saying I wanted to check completely out... I took my receipt from where she had my money refunded to my card and left.

I WILL NEVERRR RETURN TO HATTIESBURG INTOWN SUITES!!! I changed my own sheets, cleaned my own microwave and fridge (like I was at home) and basically told to leave because I requested the room I was going to be in for a whole week & paid for, not just 1 night... to be up to standards but I was told ALL ROOMS ARE CLEANED TO INTOWN SUITES' STANDARDS... Not from what I remember. I LIVED here for a year before this new rude and unprofessional staff came. It was never like this. I have been trying to contact corporate SINCE!!!! JULY 19,2018!! Camille ** and sneaky helper!! They are more interested in holding loud meetings under the stairwell than tend to the CUSTOMER!! I RECOMMEND NEWER MANAGEMENT if InTown Suites wants to continue to have a respectable name...