Hyatt Hotels Reviews

We have stayed at many Hyatt resorts in the past and have never felt unsafe, until this past stay. I was at the Wild Oak Ranch with my daughter who was 8 1/2 months pregnant her 3 yr old son and my other 2 grandchildren ages 5 and 7. We were playing in the pool area when my 2 grandkids came hysterically crying. Another child had screamed at them and bullied them and pushed my young grandchild away from a slide. They showed me the very large child at least 12 yrs old or older. I told the child not to ever talk to my kids like this and the child screamed in my face. I was told by nearby parents that the kids were unattended for at least 2 days and were bulling other child. I told the life guard there at the pool and we then went back to our room.

I am a low vision low tech old fart. I just received help from Hyatt Hotel's Nellijean, over the phone. Super nice, super professional and proficient. Long live "real human beings" throughout the hospitality and service industries. Thank 😊 Nellijean, and thank you, Hyatt Hotels!

Made a fully refundable booking. Made changes to the booking (did not cancel) 4 months before check in date that resulted in lower rate (1,000 euros difference). Refused to refund my money for almost two months. Denied charging my credit card upon booking. Eventually refunded two months later without any proper apology or compensation for holding my funds for so long. Terrible customer service.

The price match guarantee is total BS! I found the same trip for $189 cheaper. Say on hold for 45 mins just to be told can’t match it but you can cancel and box with the other website. Totally a scam.

Jazzii & Miranda were so incredibly helpful in helping us finding a room. Their customer service is unmatched, like nowhere else I've ever been. They were persistent in calling other establishments to find us a room to stay the night in. It was refreshing to see such good customer service in today's world because I feel as if it hasn't been very present lately.

Awful customer service, charges for an entire weekend I did not stay there, hotel manager has an Awful attitude, poor customer service. Corporate escalation department is a joke because they provide no resolution nor try help the customer. Do not go to this hotel.

I made an OpenTable reservation for 9 people for my birthday in January. They called to tell me my reservation was changed from 10.30 to 12.30. Who has brunch at 12.30? They must have overbooked and decided to move my reservation time. They just lost me as a customer.

I want to reserve a room at the Grand Hyatt Barcelona Sp however they want prepayment in full and NO cancellations, NO changes, NO nothing. Better show up or you are out of money. Hyatt can give us a cancellation date cut off. Very ugly to demand full payment. How about half payment? Life has too many changes. There are other hotels that are NOT so greedy. and you need to hire Americans not foreigners to handle phone calls. Their accents make it difficult to understand. Hyatt needs to improve.

We were approached by a valet attendant as soon as we pulled up at the King St Hyatt in Charleston SC. We were told that it would be cheaper to use the valet parking compared to the commercial parking lot right next door. We paid $50 for one night checking in at 2pm and left at 12 noon the following day 22 hours total. We noticed on our way out that the maximum at the commercial lot would have been only $24. When I tried to register a complaint about being lied to, I was told the valet service does not come under the authority of Hyatt. I was treated with disrespect by Hyatt personnel. Trying to talk with a manager at that hotel is impossible. There are many other trivial complaints I have about the hotel but would take too long. Never again will I stay at a Hyatt hotel.

I stayed in the Johns Creek Hyatt on 10/4 with my wife and our youngest daughter. It was about a 12-hour stay for sleep. When I got home and looked at my charges, I realized that I had been charged an extra $200.00. I called and spoke to a lady named Zorist who was pleasant but couldn't help so I was told the GM would give me a call the following day. I was never "called" so I called back the next afternoon. After about 10 minutes on hold I was talking to a very rude man who told me that we were smoking in the room and that was the charge! ABSURD TO SAY THE LEAST.