Hyatt Hotels Reviews

Made a fully refundable booking. Made changes to the booking (did not cancel) 4 months before check in date that resulted in lower rate (1,000 euros difference). Refused to refund my money for almost two months. Denied charging my credit card upon booking. Eventually refunded two months later without any proper apology or compensation for holding my funds for so long. Terrible customer service.

The price match guarantee is total BS! I found the same trip for $189 cheaper. Say on hold for 45 mins just to be told can’t match it but you can cancel and box with the other website. Totally a scam.

Jazzii & Miranda were so incredibly helpful in helping us finding a room. Their customer service is unmatched, like nowhere else I've ever been. They were persistent in calling other establishments to find us a room to stay the night in. It was refreshing to see such good customer service in today's world because I feel as if it hasn't been very present lately.

Awful customer service, charges for an entire weekend I did not stay there, hotel manager has an Awful attitude, poor customer service. Corporate escalation department is a joke because they provide no resolution nor try help the customer. Do not go to this hotel.

I made an OpenTable reservation for 9 people for my birthday in January. They called to tell me my reservation was changed from 10.30 to 12.30. Who has brunch at 12.30? They must have overbooked and decided to move my reservation time. They just lost me as a customer.

I want to reserve a room at the Grand Hyatt Barcelona Sp however they want prepayment in full and NO cancellations, NO changes, NO nothing. Better show up or you are out of money. Hyatt can give us a cancellation date cut off. Very ugly to demand full payment. How about half payment? Life has too many changes. There are other hotels that are NOT so greedy. and you need to hire Americans not foreigners to handle phone calls. Their accents make it difficult to understand. Hyatt needs to improve.

We were approached by a valet attendant as soon as we pulled up at the King St Hyatt in Charleston SC. We were told that it would be cheaper to use the valet parking compared to the commercial parking lot right next door. We paid $50 for one night checking in at 2pm and left at 12 noon the following day 22 hours total. We noticed on our way out that the maximum at the commercial lot would have been only $24. When I tried to register a complaint about being lied to, I was told the valet service does not come under the authority of Hyatt. I was treated with disrespect by Hyatt personnel. Trying to talk with a manager at that hotel is impossible. There are many other trivial complaints I have about the hotel but would take too long. Never again will I stay at a Hyatt hotel.

I stayed in the Johns Creek Hyatt on 10/4 with my wife and our youngest daughter. It was about a 12-hour stay for sleep. When I got home and looked at my charges, I realized that I had been charged an extra $200.00. I called and spoke to a lady named Zorist who was pleasant but couldn't help so I was told the GM would give me a call the following day. I was never "called" so I called back the next afternoon. After about 10 minutes on hold I was talking to a very rude man who told me that we were smoking in the room and that was the charge! ABSURD TO SAY THE LEAST.

Hyatt is rude, disrespectful and full of liars. I contacted their department for an issue and after phones disconnecting because of their internet connection. I finally spoke to my 4th person without the call dropping (Maureen). If she ever answers when you call hang up or her friend Judy. Maureen fabricated everything I said and lied. When I tried to speak with someone and ask them to pull the calls to verify they refused. I was told management would contact me but since it’s a holiday weekend. They don’t know when they will contact me back but they made it an urgent priority. How is it urgent priority? When I have to wait for them to come back after the holiday.

My husband and I were spending a day for treatments at the Johns Hopkins Hospital. We arranged to stay at the Hyatt Regency Inner Harbor. When he made the reservation my husband specifically asked whether they had room service for a late night supper bc we knew we’d be released from JH very late. He was told they did. That statement turned out to be totally false. When we arrived @ 11pm we were told there was no room service at all. So our “ supper” consisted of a bag of Doritos.