Hyatt Hotels

Hyatt Hotels

 3.2/5 (250 reviews)

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Overall Rating3.2 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 19, 2023

Super polite when they make their sales pitch! Run from them, they just want your money, not your long term business relationship. If you have issues on hand no one wants to help. Base on my experience they sell better that they advertise their memberships.

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Verified Reviewer Verified Buyer
Original review: Feb. 17, 2023

We booked for a 2 night stay at Hyatt place Jaipur from Agoda for 15th Feb 2023-17th Feb 2023. Our booking ID is **. The hotel has mentioned that they have a pool facility also but after taking the booking amount at the hotel itself they told us that it's been 3 months since the inaugural of this hotel and the pool is not operational. Still we chose to stay there and this was the worst decision we made.

The 2nd day when we reached the hotel room at around 12am after all the sightseeing we found a pack of 3 condoms lying on the bedside. The room was cleaned irrespective of the fact that we didn't ask them for room cleaning. Such a nightmare it was.. Plus there were pink stains on our pillow covers. Thus we asked the manager for the refund as we could not stay there any longer but all was in vain in spite waiting at the reception for 45 minutes.. So we left the hotel then and there only around 1:30 am. Imagine taking the risk & going back home at such time. This is purely a breach of trust and privacy. I request the authority to kindly look into the matter and do the needful

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    Verified Reviewer
    Original review: Jan. 17, 2023

    The housekeeping in the worst. I had to check in three different rooms until they finally got it right. Then the next day none came to clean the room. About 5 people on the 7th floor had the same problem. When I did come in contact with someone for housekeeping he didn't speak English which isn't his fault. So finally around 7:00p.m someone from housekeeping came to bring fresh towels and trash bags which we had to do everything ourselves. I rate them a 000.

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    Verified Reviewer
    Original review: Dec. 26, 2022

    Changed money at Hyatt cambodia and got given fake 100 us note. Front manager just be get told I'm a lying. They have records that I changed money with them. Trying to say I got it in change. Love to know how big the note was to get a 100 in change..

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    Verified Reviewer
    Original review: Oct. 31, 2022

    This is an ongoing review.... I still waiting from my deposit money back in my account, 7 days already is over. I called today and the receptionist very sweet, very nice, responded that I should ask my bank to call them, but the bank is not going to do any call, bank doesn't do that because is not the bank responsibility to do so, it is Hyatt Place "Braintree" responsibility. The week before I was at Hyatt Place Medford, I had my money back the day after....and so the week that I was at Hyatt Place Hollywood Florida. Please put my money back so I will write about the good things at that hotel. Thanks.

    2 people found this review helpful
    Verified Reviewer
    Original review: July 19, 2022

    HYATT bought the AMR collection including Unlimited Vacation Club (UVC) this year. These people are Fraud and scammers! My wife and I got fraudulently pushed into signing a contract with UVC while we were on a vacation in Cancun. They told us we can just sign up right now and think about it later and we can cancel anytime with no penalties as long as we didn't use their membership benefits.

    After our vacation ended we decided we want to cancel and they told us we have to pay 7k dollars to terminate contract and that we signed on it. The sales team lied to us about the cancelation policy terms just to get us to sign. They were just telling us what we want to hear to get the deal done. They didn't disclose the correct cancelation policy details while signing, and of course we didn't read it word for word until after our vacation ended. We need our down payment refunded and this fraudulent contract to be terminated. If the UVC didn't resolve this I will be seeking legal action. MEMBERSHIP **.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 4, 2021

    We have 2 free night awards that will expire Dec 31 2021. My whole entire family got Covid -19 in November and August. It’s the new Omicron variant. We called to ask if they can extend the 2 free nights for a later date. They said no. I called numerous times. Marriott gladly extended no questions asked. This corporation has the worst customer service we experienced. Hyatt Credit Card will be dissolved and they lost my family from ever staying at one of their hotels.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 18, 2021

    I had the displeasure of an extended stay at this hotel for work purposes. The noise level from WITHIN MY ROOM was so loud that I had to pack up my computers and go to the local library because I couldn’t hear my clients during phone calls. It started at 8am each morning and continued until 10pm. I tried to change rooms to no avail. I do not recommend this hotel if you need to work.

    2 people found this review helpful
    Verified Reviewer
    Original review: Aug. 31, 2021

    We were group of twenty adults and six children. I'm listing problems faced by us.

    1) Complimentary breakfast was terrible. We stayed for four days and were served same breakfast all days. Same idli sambhar poha and chicken sausages.

    2) Hats off to the architect of hotel. The most dangerous bathroom ever seen in my life. The placement of bath tub is so dangerous that if one falls would break his head, hand or toe.

    3) In room dining was super late. Any ordered food never arrived before 30-40 minutes.

    4) The lobby of the hotel near rooms was always smelly.

    5) The room category allotted by hotel is to fool the customers all rooms have same interior and fixtures and furniture.

    I think we made biggest mistake in our life by booking this hotel. Other people should avoid this hotel. --

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    Verified Reviewer
    Original review: April 12, 2021

    Very clean and the employees are very curious always ready to help out. They often have discounts and you can earn points. They're located all over so you can find one in your travels. They have in house restaurants and bars so don’t have to go anywhere. They can accommodate office meetings. They're like a big family. .

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    Hyatt Hotels author review by ConsumerAffairs Research Team

    Hyatt Hotels are upscale properties with full service amenities. They are part of the Hyatt Hotels Corporation, which includes 12 brands, and the Hyatt brand can be found primarily in large cities.

    • Rewards: The Hyatt Gold Passport, a free rewards program, gives guests five points for every eligible dollar they spend at any hotel in the Hyatt family. These points can be used to book free hotel stays with no blackout dates. These points can also be converted into frequent flyer miles on one of Hyatt’s 30 partner airlines.

    • Business practice: The Hyatt Hotels Corporation is devoted to its employees. The company has won FORTUNE "100 Best Companies to Work For" award multiple times and has several awards from the Great Place to Work Institute. Their Diversity & Inclusion program strives to make the corporation a welcoming place for people of all ages, genders, cultures, races, ethnic origins, sexual orientations and abilities.

    • Corporate responsibility: Hyatt Thrive is the company’s corporate responsibility program, which seeks to improve the communities where Hyatt operates. In 2015, the Hyatt Thrive program donated almost $2.5 million dollars to local community programs in the form of grants. They also work to reduce energy consumption on their properties, and the company trains thousands of employees to recognize and appropriately respond to human trafficking in the hotels.

    • Free Wi-Fi: All Hyatt guests have free Wi-Fi in their rooms and throughout the hotel. Similar hotels may charge $5-$15 for in room Wi-Fi.

    • Dining: Hyatt Hotels have onsite upscale dining options and room service. Some locations also have separate bars and lounges. Many of these restaurants and lounges offer unique views of the surrounding cities.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Hyatt Hotels Company Information

    Company Name:
    Hyatt Hotels