Hyatt Hotels

Hyatt Hotels

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Hyatt Hotels Reviews

ConsumerAffairs has collected 127 reviews and 132 ratings.

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Page 2 Reviews 10 - 40

Reviewed April 6, 2021

Every level of this hotel chain is wonderfully done, from Atrium wonders to business and long term stay hotels. The World of Hyatt program is one of the best in the business, their best hotels cost less than that of Marriott and Hilton when redeeming points. Almost all the staff they hire is top notched and service oriented.

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Reviewed April 5, 2021

Staff very polite and courteous. Rooms and surroundings clean and comfortable. Pleasant staying there. We enjoyed a quiet stay and will have friends and family stay there when they come to visit us.

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Reviewed April 4, 2021

I love how clean they always are. When I stay I never have to worry if the housekeeper did a rushed clean. Always clean and on time with great customer service not your run off the mill, could care less employees. I've never regret a stay.

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Reviewed April 3, 2021

It was a great experience, very clean & many great updated rooms with a very happy and experience staff. Our room was very comfortable and had many accommodations with all the little extra lotion and shampoo which truly came in handy. I will definitely use this hotel chain again.

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Reviewed April 2, 2021

We take the train regularly into D.C. for a few days to see a museum or a concert at the Kennedy Center. We first chose the Grand Hyatt to stay at and I don't ever want to stay anywhere else. Their breakfast buffet is spectacular and it happened to be included with our room the first time, so we get it every time. The hotel restaurants are wonderful and you never have to leave if you don't want to.

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Reviewed April 1, 2021

One of my favorite places to stay on my infrequent travels. I can always depend upon clean, well-appointed rooms and luxury facilities. The price is moderate and the corporate rate is great. Never had a complaint with Hyatt.

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Reviewed March 31, 2021

My 3 night stay was fine, even with all the COVID precautions necessary. The Team was great! Grounds needed a little refreshing, their general contractor not

available at the present time. 'To Go' breakfast was really exceptional, given all the restrictions. Attention to my comments at the Front Desk were noted (i.e., bathroom sink drain plugged.). Very pleasant personalities working the Property (Hyatt, Dublin, OH).

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Reviewed March 30, 2021

Excellent hotel. Great prices and staff is very friendly and helpful. Their restaurants are also first class with a variety of foods. I would recommend you stay there. I've used their hotels all over the nation and all are very good. Good points program too, you get a lot more than compared to other hotels, like Hilton Honors.

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Reviewed March 29, 2021

The staff knows the true meaning of customer service. We are always greeted with a smile and they try to accommodate our preferences for room choice. The rooms are very clean and spacious. The hotel is modern and warm and welcoming. The staff does their very best to handle any special request. We always feel welcome and appreciated.

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Reviewed March 28, 2021

Hyatt in Bethlehem, Pa. Hotel staff were friendly and helpful, hotel reception area was clean, room / bathroom were clean, bed was fresh and comfortable, breakfast was complementary and was good and the price was right so we were pretty pleased with our stay. We would stay there again and recommend this hotel to family and friends.

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Reviewed March 25, 2021

** REVIEW: HYATT JAMAICA RISE HALL ZILARA. My wife and I had the unmitigated misfortune of staying at the Hyatt Jamaica Zilara Rose Hall from March 28, 2019 to April 3, 2019. Upon returning home we were faced with the most horrendous experience that both of us have ever endured and continue to. Both of us contacted “scabies” at the hotel and suffered for over a year after our return. Today, we still have scabs and scars on our bodies. We provided The Hyatt Corporation with a detailed report of this nightmare, including medical reports, biopsy results, and photographs.

The financial resources available to the Hyatt Corporation far surpass those available to us. As a result, we were forced to abandon our efforts in court. However, David did slew Goliath, and in the court of public option we will not stop until we are victorious. We provided Hyatt with the opportunity to resolve this nightmare with unquestionably well deserved financial restitution, but they refused to do so. Obviously they believed we would go away and disappear, not having their resources. But we will not go away. While we may have lost in continuing court proceedings, we will endeavor to continue our fight in the court of public opinion.

We are determined to not give up. We are retired seniors and apparently Hyatt has no respect for us because we no longer have an extended lifetime of vacation possibilities at their resorts. So their mindset leads the to the conclusion; “ignore them.” They’re not the Future of our business. Having lost a year out of our lives, seeing 5 dermatologists, and numerous biopsies, we were finally able to receive some medical support. Almost two years later our bodies still have scabs and scars. We provided medical document and photographs which fell on deaf ears and blind eyes. When we were still represented by legal counsel (which we can no longer afford) their last two letters remained unanswered. Apparently, we weren’t worth a response. They will regret this!!!

For your own health and safety we urge you to never ever stay at the Hyatt Jamaica Zilara Rose Hall or for that matter any properties owned or managed by Hyatt. If you were to be unfortunate to run into a significant issue, God help you!!! Rest assured you will not be recognized. You will be ignored and left to suffer. To The Hyatt Corporation, I guaranty you that we will not go away. The world will know about your disgusting, disgraceful, and abhorrent management policies. You may think that now that the Covid virus is somewhat dissipated and the options are opening for you to increase your reservations, I will still be here. I will do whatever I can in the court of public opinion to bring worldwide attention to this disgraceful and humiliating issue.

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Reviewed Feb. 10, 2021

February 5, 2021 I stayed overnight at the Hyatt in Baton Rouge on Bluebonnet Dr. Saturday morning I woke up to a bedbug in my bed! I was refunded however the Manager has no sympathy or empathy and hung up in my face!! I have videos of the bed bug on the bed! I also now have bites all over my body with pictures of that as well! The hotel manager doesn’t want to pay for my home to be exterminated as if he’s the one paying for it! My 3 year old and 11 year old are having to sleep in our living room, I’ve been washing clothes since my return Saturday evening! Do not stay at this property if you want to keep your mental peace and home bug free!! Zero stars would be chosen for this property who wasn’t following COVID guidelines as well!

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Reviewed Sept. 4, 2020

HYATT house White Plains 101 Corporate Park Drive, West Harrison, NY 10604. I had the worst stay at this hotel. Never book though Reservation Counter, their website advertised that spa, swimming pool, gym, and restaurant was available to guest. The water temperature went from cold to scalding hot and back and forth during a shower. It was difficult to bathe. AC/Heat unit has air draft and will pump in cold air lowering the room temperature before heating up. The people running up and down the stairs behind my suite also made it difficult to sleep. It could have been cleaner. I killed 8 bugs while I was there. One beadle, 7 crickets. At the front desk, I felt like it was fast food place and not a hospitality place. The job of the reception at the front desk, is to greet and receive guests. Their customer service needs to be improved.

The egg breakfast sandwich offered was cold, but there were other viable selections in the ToGo bag. The coffee was not always fresh. The hotel should keep out the hot beverage as a complementary service due to COVID-19. The window shades were held up with duct tape, so they kept sticking when pulling them up and down. The bathroom sink had a stoppage attached to the water pressure that cause the water to come out very slow. Don't book through Reservation Counter. Headquarter 2961 W. Maple Loop Drive,Suite 300, Lehigh, UT 84043 1-800-434-0564 1-844-362-7888 1-855-989-3763

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Reviewed Sept. 1, 2020

The hotel was housing homeless people not mentioned on their website. We could hear them throughout the evening. When we left this morning a woman forced her way into the elevator with no mask on. I told her the elevator was already at capacity but she pushed her way in. My husband yelled at her to get off the elevator and she wouldn't move. She had no mask on and then my husband yelled at her to put a mask on. I complained to the hotel but they didn't seem to care. So basically I paid to stay at their hotel and be assaulted by a homeless person they are housing. In addition, they are not abiding by Covid 19 regulations by allowing overcapacity on the elevators not enforcing masks.

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Reviewed Aug. 11, 2020

From the start of the arrival. It ruined our entire stay. When we arrived we were locked out of the building. We knocked and we knocked and we knocked and we called inside of the hotel over and over for at least 30 minutes. We even called corporate office and they tried to call inside of the building over and over. We could hear the phone ringing each time at the desk. We could see the desk from where we were standing outside and saw no one absolutely no one for at least 30 minutes.

Corporate office was not a lot of help for us. I told him I wanted a refund and they told me that was up to the manager of the facility. When we did finally get in I complained to the lady that was at the desk and her attitude was like she completely didn’t care. All she said was, "Well I’m only one person and only one that working here." Without even looking up at us.

Did I mention I had a four-year-old with us that was asleep and this was at 3 o’clock in the morning. So as we were sitting out on the things that you take the clothes up in on the outside of the door He was getting very heavy. This was the most horrible experience that I have ever endured at any hotel that I’ve ever stayed in. I told him that I would never stay at the Hyatt again and was told "Ma’am that’s your choice." Well thank you for making my choice easier. Never again.

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Reviewed July 18, 2020

We only stay at Hyatt hotels whenever possible. Before the pandemic we have never been disappointed with our room and staff is always courteous and knowledgeable. All of our stays during the pandemic the staff at Hyatts in the Phoenix/Scottsdale area have been exceptional. Highly recommend Hyatt to all our friends and family.

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Reviewed July 17, 2020

Hyatt has always been a favorite splurge. For special occasion getaways, it’s been on the top of our family list. We were married at the Kauai Hyatt. Their customer service is excellent, food service wonderful and ambiance is always that of a luxurious getaway. Staff is always so welcoming and the room amenities make it feel like it should... A wonderful getaway! Just napping in the room is peaceful...It’s sometimes hard to leave the room to explore. I highly recommend Hyatt hotels, in my 30 years of traveling and stays there throughout the world, they never disappoint.

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Reviewed July 16, 2020

The Hyatt in San Diego and Lake Tahoe are both excellent hotels. They were accommodating, courteous and helpful. The rooms were a little pricey, but I felt I got my money's worth. Very clean and nice amenities. The restaurants in both places had wonderful food. In Tahoe, we did a little gambling and made out quite well. Valet service was very good but got to be rather pricy as well. Parking arrangements for guests could use a little more thought for those of us who have to watch our pennies.

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Reviewed July 15, 2020

I enjoy their hospitality, ease of reservations, and complimentary breakfast. Comfy pillows and clean rooms. I feel safe and spoiled while staying here. They have options all over the US. I would stay here again.

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Reviewed July 14, 2020

Hotel staff is very friendly. They have great food. The rooms are great as well. They always leave me happy whenever I go. The bar is great. They always go above and beyond for their guest. When I need directions they does it. They always help with the elderly.

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Reviewed July 13, 2020

Hyatt House are my favorite hotels to stay in, especially the one in Addison, TX. This particular hotel is set up just like an apt! The hotel also has a free dinner and beer or wine in the evening and also have other activities on different days of the week. The cost is about the same as any other hotel of this star rating.

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Reviewed July 6, 2020

All the Hyatt locations that I have stayed in are consistent in quality service. I rarely have any problems and when I do they are resolved quickly and courteously. I have stayed at both Hyatt Place hotels and Hyatt Regency locations. The people working there are always professional and go above and beyond.

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Reviewed July 5, 2020

It was an awesome experience. Loved it!! Would definitely recommend this to all my friends and family. Would visit again whenever I get a chance. The customer support can be better. Also some kind of reward system can be established to motivate the customers to visit more often.

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Reviewed July 3, 2020

I’ve never experienced a more pleasurable hotel stay than at any Hyatt. The rooms are kept very clean, nicely decorated and cozy. The staff are always very accommodating. I would prefer over any other hotel chain.

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Reviewed March 22, 2020

I stayed at the Hyatt in independence, Ohio 3/21 and left 3/22.. I was charged 200.00 because the employees smelled smoke. I do not smoke. My boyfriend was with me. Who is a chainsmoker! He smoked 3 cigarettes before we went in and left the room to smoke. He always smells like smoke. He did not smoke in the room. This Hyatt location assumed we smoked and charged me 200.00. I am on leave from work due to the coronavirus and that was money for my other bills, and because they didn’t have that many customers, they decided to falsely accuse and charge me. I haven’t gotten any assistance with the corporate office! They basically stated it was up to that general manager to refund or decline refunding my money. I plan to move forward with any further action I can take at this point.

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Reviewed Feb. 12, 2020

I have never had a more difficult time making a hotel reservation. I requested 1 room, 2 guests and they gave me 2 rooms, 1 guest. After 5 phone calls to try to correct this ~ Got placed on hold for over 10 min., got hung up on, was told it was my fault... and speaking to the GM of the hotel, it still was not right. Corporate phone numbers just transferred me back to the local hotel. They were quick to charge my credit card for the 2 rooms, but I still have not received my refund. I cancelled the whole reservation. If it is this difficult to make a reservation, then I do not want to do business with them! (Hyatt Place Cincinnati/Sharonville Convention Center) Think twice before doing business with HYATT.

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Reviewed Oct. 20, 2019

To Israel the first Hyatt staff I encountered (front desk) thank you for the amazing view from our amazing room. Margarita buffet restaurant host from La Plaza you’re awesome. Thank you for making our first meal of the day pleasantly good with excellent food choices and delicious ceviche. Food here is top notch - different cheese, sliced meat, fresh fruits, etc... Managers Jorge ** from LaPlaza and Octavia manager of Beach Grill thank you, for your excellent hospitality. Dolores from La Plaza thank you for being kind and friendly.

Everyday here at HYATT ZIVA was great especially all staff. My favorite restaurant are La Plaza, Bon Vivant, Beach Grill, and last Dozo. If you want to sit at the hibachi table make reservation ahead between 3-5 pm. 24 hours gym is awesome. Free weights up to 90 lbs. Activities was okay and the shows was also okay. The dancers both females and males was good, but they should take out the big head props, the old men routine and especially the ** Afro hair from Tropicana show, that was ugly and was a distraction to the pretty ladies. No basketball court here, adult pool was okay. No breeze going through. No beach swimming, I did love that they clean up plastic debris and any kind of debris from the ocean. The pool infinity was great.

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Reviewed Oct. 13, 2019

The Hyatt hotel brand is being destroyed by franchise owners. The Hyatt House in Morristown NJ is a filthy mess. The rooms are not clean and this includes the kitchen areas. Baked on grease on the stove and range hood including the oven. I walked the grounds outside today and it is a trashy mess. Screens pulled out of room windows and thrown into the landscaping. The pool side furniture is broken. The Morristown NJ Hyatt downtown is a beat up property as well. The Hyatt Corporate properties are much better by a long shot and it is reflected in the added cost.

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Reviewed Aug. 10, 2019

My husband wanted to see a Twins game for his birthday, and since we live an hour from the cities, I booked a room at the Hyatt Regency for 8/9. At check-in, the desk clerk said we already paid for the room via Expedia but needed to see the card we used "to make sure the numbers match". No mention of additional fees or deposits was made at that time.

We headed to Target Field a couple hours later to buy game tickets, and were SHOCKED that we couldn't because our card was declined. We immediately checked our account and were STUNNED to see a $250 charge from the Hyatt Regency! I immediately called them and was told they charged $250 to our card for an "incidental deposit".

We were NEVER informed of this deposit, and NEVER authorized the charge. They nearly emptied our account and we couldn't go to the game or even out to eat - the only way we ate was to charge room service to the room - overpriced yogurt & pita! And, to add insult to injury - they said the deposit would have only been $50 if we reserved through the hotel, or gave them cash at check-in for it! What a huge waste and disappointment. Wish we would have just stayed home!

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Reviewed July 3, 2019

MONTHS ago, I reserved two rooms for the 4th of July holiday for a very good client and his family. At the time the reservations were made, the desk clerk assured me (after checking with the manager) that they would ensure that the two rooms I selected would be reserved for me. I should mention that a staff member took the time to show me several rooms right before I reserved these.

Today, I checked with the hotel (in person) to make sure that there were no problems with tomorrow's reservations. The desk clerk stated the hotel was oversold and we would not get the rooms I had reserved. To be fair, this hotel has only been opened for about 6 months and apparently some of the staff haven't been properly trained. Anyway, the reservations were cancelled. I stayed here before and didn't have any problems. During that stay, the housekeeping was excellent, the restaurant was top-notch, and the top floor bar was one of the best in the area. Too bad it's gone downhill in such a short time.

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