Hyatt Hotels Reviews

I contacted the hotel to discuss canceling a reservation I had made through Expedia for May 23–25. Due to some unforeseen personal circumstances, my family and I are unfortunately no longer able to travel and needed to cancel. Expedia advised that if the property approved, they would be able to issue a refund. When I spoke with ** the hotel manager at Hyatt Place Fort Worth/Hurst location (1601 Hurst Town Center Dr, Hurst, TX, 76054), I explained the situation, but was met with a rather unhelpful and dismissive response. She repeatedly told me she could not look up my reservation and would not provide any information, insisting that Expedia had to contact her directly. I respected that and had Expedia reach out—but when they did, she declined the refund.

My initial stay at the Hyatt Hotel in Chicago’s Medical District was ok. However, I’m writing this review to warn people that this Hyatt locations steals people’s money. Specifically, their security deposit. That’s right. When I initially stayed here back on or around the January 20th, 2024 for one night, they wanted me to pay a $70 refundable fee for the room. I thought it made sense so I paid the fee. Fast forward literally one month later and they still haven’t issued me said refund for the $70 refundable deposit.

I don't like to write negative reviews but this hotel has forced my hand. This hotel is shady...straight up. I'm a man of principle, honesty and I work too hard to get treated the way I have been. Let me get into it... On August 10th, I went to support a good friend of mine (Booziebrunch) for a brunch she was hosting. As most of you know, downtown Oakland is known for folks getting their cars broken into so I decided to valet my car since it was connected to the hotel. Upon returning later that night, I see the valet guys duct taping my driver side mirror due to them breaking it. I'm a patient man and Kissel seemed to be a good spot so I didn't get mad, I would let my insurance handle it and this would be fixed. No harm, no foul.

I booked a hotel room at Hyatt Place Peña Station in Denver when my flight was cancelled to my next location. I booked through HotelTonight. I arrived at their hotel at almost midnight on Saturday, August 10th, exhausted and looking forward to a soft bed and a good night's rest. I arrived at this hotel with my room reservation confirmed, and they saw the reservation on the screen, but said unfortunately, they had no rooms available for me. I was devastated to say the least!

So I have this membership for aŵhile and the perks are not great. I have gotten way cheaper rates booking through other apps. Have to say pretty disappointed with the app. I hate ŵriting bad reviews but they haven't given me a good experience to ŵrite a good review.

We booked Hyatt Place LAX/Century Blvd for 3 nights (July 19-22). Our flight was cancelled July 19 because of the Global Outage. We emailed, called, and chatted multiple times requesting a refund. We received NO RESPONSES TO OUR EMAILS OR PHONE MESSAGES - NONE. Chat said they can't do anything. This was a package trip with two different airlines and a car rental involved. Both airlines and the car rental company refunded us our money. Hyatt was the only one who refused. Shame on Hyatt Place LAX. We will not be staying at Hyatt ever again.

Jackie ** (I may have spelt her last name wrong) was really helpful to our family. She extended great service towards us and was very patient with us. She was open to checking out and answering any question we had. She never wavered in kindness or patience throughout the conversation. It was a breath of fresh air. Customer service is so important and it’s amazing when you experience it genuinely in this technological age.

We just booked our reservation for our near future trip to South Carolina, called to make a change Jacqueline **, the representative that assisted us, was not only helpful, was very professional and friendly.

Went to Palm Springs for an overnight getaway and had a dismal experience waiting for me. Checked in on Wednesday 10-11 April, room #528 and quickly learned the phone in the room didn't work, the hardware in the shower had broken away from the wall and was hanging by a thread. With the phone not working, I had to physically take the elevator (5 times) to the front desk for any little thing that was needed. Had to get housekeeping to come and turn the shower faucet because the torque that was put on it was too much for me to turn it on? The room was dirty and heavily perfumed as to mask smells? The AC was barely working and did not provide much relief for the 100* day that was happening there? The walls offer no insulation and my neighbors checked in close to midnight and got loud?

I recently attended a family member’s wedding at The Hyatt Regency Grand Cypress Lake Buena Vista, Orlando. I can’t even begin to tell you how disappointed not only I, the family, guests in attendance but most importantly, the bride and groom are at how they were treated. On one of the most important days of their lives, the bride and groom were horribly mistreated and disrespected by event staff management, Victoria ** and Krystle **.

Checking into hotel, the manager Will noticed I had my CPAP machine when I asked for a bottle of water for it. Will went above and beyond and went to the store and got me a bottle of distilled water and insisted not to use normal bottled water. He was right. Will had it delivered to my room. Now that’s a memorable experience! Well done Will! Thank you!

I booked my reservation for Hyatt Secrets on the phone with Hyatt. I am a preferred member. My friend booked the exact same day and same room on the Secrets website and paid $282.27 less than I did. Hyatt will do nothing to match the price. What's the point of being a Hyatt member?!

I had a abundance of Hyatt point in my Hyatt Rewards account, I was appalled when I saw someone hacked into my account and fraudulently used all of my points, I reached to Hyatt Rewards customer service for assistance, The rep I was dealing with name JD, Was extremely short and dry implementing that I was lying or that I made the entire situation up. They didn’t refund my points or offer any type of resolution, I wouldn’t advise anyone to ever stay with or purchase points from Hyatt ever.

I don’t know where to start! Me and my husband were looking to get away for our 40th anniversary and we scoured the internet reading hotel reviews and rates trying to compare. We chose the Hyatt House due to the raving reviews and a reasonable price with our World of Hyatt Rewards. May I say the reviews were a bit misleading to the eye however, when you’re at the hotel they make a bit more sense such as the parking situation being a garage across the street and needing to scan multiple times and parking only on the upper levels with NO VALET.

Unfortunately, the most recent stay was a horrible experience. The front entrance of the hotel was dirty. Our room was ok to say the least, you can definitely tell how poorly it has been kept. The bathroom ceiling had unknown stains, same with the room walls. The duvet had several stains but what the worst part was in the morning of our check out there was a cockroach crawling on the walls, we panicked and my husband jumped into action by grabbing it with a paper napkin and placing it in the bathroom trashcan.

I am a Globalist with Hyatt. I booked a hotel through their website. When I get to the hotel, they tell me that actually they are not participating in the program! I get in touch with the customer service, the rudest I've ever seen. I spent thousands of dollars with these people and they treat you like you are bothering them. I end up even calling to get some human on the line, I end up having someone that transferred me to a manager, but I never managed to get him/her because no one picked up the line. In one word: Scam. Avoid wasting your money with this company.

The receptionist charged my credit card when I already paid for the room and denied it even when I showed proof of the charge. I have been given the runaround by corporate and they absolutely refuse to give my money back. I can’t believe how they are able to get away with this.

Super polite when they make their sales pitch! Run from them, they just want your money, not your long term business relationship. If you have issues on hand no one wants to help. Base on my experience they sell better that they advertise their memberships.

The housekeeping in the worst. I had to check in three different rooms until they finally got it right. Then the next day none came to clean the room. About 5 people on the 7th floor had the same problem. When I did come in contact with someone for housekeeping he didn't speak English which isn't his fault. So finally around 7:00p.m someone from housekeeping came to bring fresh towels and trash bags which we had to do everything ourselves. I rate them a 000.

This is an ongoing review.... I still waiting from my deposit money back in my account, 7 days already is over. I called today and the receptionist very sweet, very nice, responded that I should ask my bank to call them, but the bank is not going to do any call, bank doesn't do that because is not the bank responsibility to do so, it is Hyatt Place "Braintree" responsibility. The week before I was at Hyatt Place Medford, I had my money back the day after....and so the week that I was at Hyatt Place Hollywood Florida. Please put my money back so I will write about the good things at that hotel. Thanks.

HYATT bought the AMR collection including Unlimited Vacation Club (UVC) this year. These people are Fraud and scammers! My wife and I got fraudulently pushed into signing a contract with UVC while we were on a vacation in Cancun. They told us we can just sign up right now and think about it later and we can cancel anytime with no penalties as long as we didn't use their membership benefits.

We have 2 free night awards that will expire Dec 31 2021. My whole entire family got Covid -19 in November and August. It’s the new Omicron variant. We called to ask if they can extend the 2 free nights for a later date. They said no. I called numerous times. Marriott gladly extended no questions asked. This corporation has the worst customer service we experienced. Hyatt Credit Card will be dissolved and they lost my family from ever staying at one of their hotels.

I had the displeasure of an extended stay at this hotel for work purposes. The noise level from WITHIN MY ROOM was so loud that I had to pack up my computers and go to the local library because I couldn’t hear my clients during phone calls. It started at 8am each morning and continued until 10pm. I tried to change rooms to no avail. I do not recommend this hotel if you need to work.

We were group of twenty adults and six children. I'm listing problems faced by us.

Very clean and the employees are very curious always ready to help out. They often have discounts and you can earn points. They're located all over so you can find one in your travels. They have in house restaurants and bars so don’t have to go anywhere. They can accommodate office meetings. They're like a big family. .

Every level of this hotel chain is wonderfully done, from Atrium wonders to business and long term stay hotels. The World of Hyatt program is one of the best in the business, their best hotels cost less than that of Marriott and Hilton when redeeming points. Almost all the staff they hire is top notched and service oriented.

Staff very polite and courteous. Rooms and surroundings clean and comfortable. Pleasant staying there. We enjoyed a quiet stay and will have friends and family stay there when they come to visit us.

I love how clean they always are. When I stay I never have to worry if the housekeeper did a rushed clean. Always clean and on time with great customer service not your run off the mill, could care less employees. I've never regret a stay.

It was a great experience, very clean & many great updated rooms with a very happy and experience staff. Our room was very comfortable and had many accommodations with all the little extra lotion and shampoo which truly came in handy. I will definitely use this hotel chain again.

We take the train regularly into D.C. for a few days to see a museum or a concert at the Kennedy Center. We first chose the Grand Hyatt to stay at and I don't ever want to stay anywhere else. Their breakfast buffet is spectacular and it happened to be included with our room the first time, so we get it every time. The hotel restaurants are wonderful and you never have to leave if you don't want to.