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Reviewed Feb. 12, 2020
I have never had a more difficult time making a hotel reservation. I requested 1 room, 2 guests and they gave me 2 rooms, 1 guest. After 5 phone calls to try to correct this ~ Got placed on hold for over 10 min., got hung up on, was told it was my fault... and speaking to the GM of the hotel, it still was not right. Corporate phone numbers just transferred me back to the local hotel. They were quick to charge my credit card for the 2 rooms, but I still have not received my refund. I cancelled the whole reservation. If it is this difficult to make a reservation, then I do not want to do business with them! (Hyatt Place Cincinnati/Sharonville Convention Center) Think twice before doing business with HYATT.
Reviewed Oct. 20, 2019
To Israel the first Hyatt staff I encountered (front desk) thank you for the amazing view from our amazing room. Margarita buffet restaurant host from La Plaza you’re awesome. Thank you for making our first meal of the day pleasantly good with excellent food choices and delicious ceviche. Food here is top notch - different cheese, sliced meat, fresh fruits, etc... Managers Jorge ** from LaPlaza and Octavia manager of Beach Grill thank you, for your excellent hospitality. Dolores from La Plaza thank you for being kind and friendly.
Everyday here at HYATT ZIVA was great especially all staff. My favorite restaurant are La Plaza, Bon Vivant, Beach Grill, and last Dozo. If you want to sit at the hibachi table make reservation ahead between 3-5 pm. 24 hours gym is awesome. Free weights up to 90 lbs. Activities was okay and the shows was also okay. The dancers both females and males was good, but they should take out the big head props, the old men routine and especially the ** Afro hair from Tropicana show, that was ugly and was a distraction to the pretty ladies. No basketball court here, adult pool was okay. No breeze going through. No beach swimming, I did love that they clean up plastic debris and any kind of debris from the ocean. The pool infinity was great.
Reviewed Oct. 13, 2019
The Hyatt hotel brand is being destroyed by franchise owners. The Hyatt House in Morristown NJ is a filthy mess. The rooms are not clean and this includes the kitchen areas. Baked on grease on the stove and range hood including the oven. I walked the grounds outside today and it is a trashy mess. Screens pulled out of room windows and thrown into the landscaping. The pool side furniture is broken. The Morristown NJ Hyatt downtown is a beat up property as well. The Hyatt Corporate properties are much better by a long shot and it is reflected in the added cost.
Reviewed Aug. 10, 2019
My husband wanted to see a Twins game for his birthday, and since we live an hour from the cities, I booked a room at the Hyatt Regency for 8/9. At check-in, the desk clerk said we already paid for the room via Expedia but needed to see the card we used "to make sure the numbers match". No mention of additional fees or deposits was made at that time.
We headed to Target Field a couple hours later to buy game tickets, and were SHOCKED that we couldn't because our card was declined. We immediately checked our account and were STUNNED to see a $250 charge from the Hyatt Regency! I immediately called them and was told they charged $250 to our card for an "incidental deposit".
We were NEVER informed of this deposit, and NEVER authorized the charge. They nearly emptied our account and we couldn't go to the game or even out to eat - the only way we ate was to charge room service to the room - overpriced yogurt & pita! And, to add insult to injury - they said the deposit would have only been $50 if we reserved through the hotel, or gave them cash at check-in for it! What a huge waste and disappointment. Wish we would have just stayed home!
Reviewed July 3, 2019
MONTHS ago, I reserved two rooms for the 4th of July holiday for a very good client and his family. At the time the reservations were made, the desk clerk assured me (after checking with the manager) that they would ensure that the two rooms I selected would be reserved for me. I should mention that a staff member took the time to show me several rooms right before I reserved these.
Today, I checked with the hotel (in person) to make sure that there were no problems with tomorrow's reservations. The desk clerk stated the hotel was oversold and we would not get the rooms I had reserved. To be fair, this hotel has only been opened for about 6 months and apparently some of the staff haven't been properly trained. Anyway, the reservations were cancelled. I stayed here before and didn't have any problems. During that stay, the housekeeping was excellent, the restaurant was top-notch, and the top floor bar was one of the best in the area. Too bad it's gone downhill in such a short time.
Reviewed June 18, 2019
We had stayed there 10 years ago and before that we stayed there on our honeymoon 30 years ago too. My husband emailed the woman that was in charge of the hotel and told her we wanted to come there to celebrate our 30 year Anniversary, When we first got there they had a heart on our bed made with a lei and the number 30 made with chocolate, it was so nice to see they went out of their way to make us feel special and The people there are so friendly and they are willing to help you with anything you need. They have the bar by the pool and they had a happy hour there and the workers there were great, so friendly and we liked them and the food that we ate there a few times during our stay. I would stay there again if we go back. Loved it!
Reviewed June 17, 2019
I recently stayed one night at the Hyatt House Fort Lauderdale Airport & Cruise Port located at 90 SW 18th Avenue, Dania Beach, FL. 33004. I had heard so many wonderful things about Hyatt but once I arrived I was not happy with what I saw. I got to the front desk clerk and he did not give me any eye contact. It made me feel like I was bothering him. I know the job is hard but first impressions mean a lot. Once I got into the room it all went down from there. The room was hot. I immediately went to the front desk and asked could I PLEASE change rooms because the air conditioning was not working. He stated that I will have to give it time because all the rooms are like that. He did not change our room.
I went back to the room and we had no remote for the TV. I called the front desk and asked could we get one please. It took 10-15 minutes for someone to bring one. Once we got that remote it didn't work. We had to go to the front again to ask for another one. That one did not work either. I finally saw a housekeeping lady in the hallway and asked her to please help us and she had maintenance bring us another one. To make matters worst the couch in the room was worn out, it was shabby and looked like it needed to be thrown out. We had two burned holes in the carpet, mold in the shower, and hair/dirty stuff in the draw inside the bathroom where the hair blow dryer is located. I never used the blow dryer. I was disgusted and wanted to get through the awful stay that I was experiencing.
To make matters worse once I got home I realized I must have left my keys inside the room. No one called me to inform me that my keys were found. I called the hotel back at 8:03 pm on June 16, 2019 and spoke with the same clerk that checked me in and advised him I stayed in room 116 and I wanted to know if any Keys was found. He told me, "Yes, housekeeping found them in the room". I was livid that no one from the hotel thought to call me so I could turn around or at least give me a courtesy call to let me know my keys were as located. I live 2 hours away and was locked out of my home searching for the keys. I am totally not happy with the stay at this particular hotel and do not think I will ever return.
Reviewed May 13, 2019
Went to Mother's Day brunch 4 seniors and 2 adults, until we went to pay the girl waiting on us said a senior is over 65 years old. I informed her on the Hyatt Hill Country website clearly stated a senior was 60 plus years old. With a I don't care attitude, she told me twice it was 65 years old and do I wanted to be seated or not. So I paid for 4 adults and two seniors. We were seated at 1 pm, no turkey, all gone, no ham all gone, crab fingers clearly refrozen several times, freezer burn and dried out, a very disappointing experience. It was a waste of 548.00.
Reviewed March 14, 2019
Although there are better hotels than the Hyatt chain, one of my favorite hotels is the Hyatt Regency in Aruba. It's my favorite because of the people. The hotel is not new, the amenities are not state of the art, but the service is second to none. I have been there countless times and have never seen the staff act disrespectfully to a customer.
Now, the Hyatt Keystone...Different story. I booked a ski trip and was unable to get there on the first day because the Denver Airport was closed and my flight was cancelled. Before I knew my flight was cancelled, I called the hotel and let them know my arrival was going to be very late, or not at all. They informed me of their cancellation policy, but said because of the impending storm, they were offering a 1 time waiver. The waiver would apply if I was unable to make it to the hotel on the first night of my stay. Although I know the policy, and didn't ask for a waiver of my first night (I booked 4 nights), I happy to know that it was available.
Then, after my flight was indeed cancelled, I had the misfortune to speak to a manager named Jamie. She was rude, condescending and in my opinion extremely ignorant. If you are like me, and you value good communication and respectfulness, this may not be the place for you. In my opinion, she should work at the NYS Dept of Motor Vehicles. She would fit in very well there... Customer service doesn't seem to be her thing. If she told me that one of her co workers, extended the waiver mistakenly, and it wasn't available, I'd be ok with that. The way she spoke and the contentious nature of our conversation inspired me to write this post.
Reviewed March 11, 2019
Mar 8, 2019 - Mar 11, 2019. We checked into the Hyatt House at 13351 W Midway Blvd in Broomfield around 9PM after a late night flight. We were given a handicap room on the 2nd floor. The rooms are nice and spacious with a separate bedroom off the living/kitchen area. The bathroom had a large barn door style door on it for handicap access. So it did not keep the odor or noise out; basically zero bathroom privacy. During the night you could hear doors closing and people stomping around so loud on the floor above us, that it woke us up during the night several times.
The next morning I contacted “**” who was running the front desk. I asked to be changed to a non-handicap room because of the noise and the fact that we literally had to hang our coats on the kitchen cabinet handles because the handicap closest only had shelves and rods at wheelchair height. I told her I would pay for any change or upgrade. She said she would check with housekeeping later (like those people are calling the shots for room assignment) and let me know. She didn’t even ask for my information until I insisted she write it down and call me back.
I went back up to my room and got on the Hyatt website and saw that they had availability for every type of room. I should also mention this hotel is under construction with remodel work and many areas have plastic taped over halls or areas, which distracts from the comfort and accommodations. Another thing worth noting is the walls and floors/ceilings are built very cheaply. I have stayed in a lot of hotels over the years and never been able to hear every door close, every conversation, or people walking around above my room to the point where it woke me up several times during the night.
After a few hours, my wife went back down to talk to “**” again. We offered to pay any amount to upgrade and move our room and told her we saw on their website that they did have rooms available. “**” said she had to hold those rooms in case real customers came in and that since we booked through a 3rd party seller, like Expedia, we had to stay in the room and had no other option. She told her to “read the fine print” and it says in there that Expedia blocks out and books the worst or least desirable rooms in the hotel, such as handicap rooms. “**” basically said, "Too bad, so sad."
We packed our stuff up and moved across the street to the Holiday Inn Express. This costs us several hundred dollars in non-refundable monies via Expedia, because we had 2 nights left on our stay at the Hyatt House of Cards. Two lessons learned here; never book through Expedia again for anything and never ever stay in a Hyatt Hotel. In my mind, ** is to blame at Hyatt house for her inability to understand customer service and doing everything to accommodate the guests.
Reviewed Feb. 19, 2019
I recently stay at the Hyatt Regency in central Sydney and I would suggest booking ANYWHERE else if you can. The room was advertised as harbour view, but you could not see the harbour at all, when we complained, the staff did not care at all, and would only change or upgrade us for a cost! In addition to this, the hotel took $100 as a deposit and I am still chasing the refund of this deposit, 6 weeks later. This is a scam that they seem to do to everyone, as our friends also stayed there and still have not seen hide nor hair of their deposit either!
Reviewed Feb. 10, 2019
The disconnect between Central Reservations and the actual property results in a really bad experience for Hyatt guests. Hyatt emailed me prior to my arrival with 3 upgrade options. THE EMAIL NEVER SAID THE OPTIONS WOULD NOT BE AVAILABLE UPON CHECK-IN. At that time I took advantage of 1 option assuming I could get the other upon arrival since only one selection was allowed. I arrive only to find the $30 Club Access Lounge rate is now $70!!! Clearly there is NO PERKS to being a Hyatt Member and I will be cancelling my account, forbidding any employee to stay at any Hyatt property and sharing this experience with my social and professional networks. The front desk manager, Laura, was not empathetic at all which made a bad situation even worse. Marriott here we come!
Reviewed Jan. 5, 2019
Twice now I have experienced the worse service EVER in my life. I travel frequently and found out they charged me 3 instead of 2 nights. The hotel would not refund but called 800 number they promptly refunded me. Today I booked a room. My daughter could not check in without adding her as a guest. The hotel check in would not talk to me or accept a picture of my DL. Called the 800 number. Could not add my daughter without a manager's help. She put me on hold off and on 42 min. I finally drove to the hotel, checked her in and went back to work. I called again. I want my points back. After ten min I gave up!!! I recorded it all. I might have to see if it goes viral.
Reviewed Dec. 31, 2018
It is difficult to believe that I and the San Francisco Hyatt Regency and wanted to change my reservation and was told at the check in desk that couldn’t deal with the matter and I would have to call the number on the reservation email. I called that and it was a person representing a booking agent. The person had a foreign accent and I could barely understand the use of English. Of course my request was rejected. How could you adopt such an unfriendly system where reservation issues are so far removed from the hotel itself. The Hyatt system is supposed to be more professional than this.
Reviewed Dec. 27, 2018
My stay at the Hyatt Hotel in Atlanta was a great experience. From check in to check out the staff was very friendly and accommodating. I was there for a wedding and each party staying at the hotel expressed extreme satisfaction with the rooms they were staying in.
Reviewed Dec. 16, 2018
I frequently choose Hyatt Hotels because of consistent good service and location. They have good security check of vehicles approaching hotel (visual and dog). Greeted outside politely and ushered through security smoothly. Luggage is handled carefully. Front desk friendly and efficient upon check-in and check-out. Concierge is helpful with taxi and checking flight reservations. Rooms are very comfortable with a good view. Room amenities nice. Very nice pool and helpful attendants (water and towels).
Reviewed Oct. 16, 2018
I bought a $200 Hyatt Hotel gift card online. When I tried to use it in a Hyatt hotel, I was told the card is frozen, even though the hotel agent can see that there is a balance of $200. I called Hyatt customer service several time and demanded to speak to manager, but they told me that any Hyatt gift card is not purchased from Hyatt directly or from Amazon will be frozen and can't be used. I asked to provide the receipt to show that I purchased it, but they won't care about it. They said as long as it's not purchased from them or Amazon, you can't use it! It was a horrible company. That's such a easy way to make money, selling gift cards through a third party and then just freeze the balance. I have already tried to contact the company that I purchased from, but they can't help me since it's over one year since I bought it. I called my bank, but it's also too late to dispute the charge.
Reviewed July 11, 2018
The hotel over is pretty good, the room and the service are awesome. We enjoyed our time stay there. The only problem I had was with my Hyatt account while I called in to book a category 6 hotel in Moscow for 2 rooms using my open account free nights. I've been told one of them had been redeemed already. While I was booking the Monterey one I actually meant to use my anniversary free night for that booking since I know that was a category 4 hotel. However, the system chose to use one of my open account free night awards for that night without even gave me an option to choose which one I would like to redeem.
I contacted the customer service center to see if they can do anything. However, the first representative hang up on me while putting me on hold and the second representative was kindly telling me they can't do anything. I asked to talk to a manager to see if they can help me out. However, the manager was very rude and embarrassing me all the time with a haughty attitude. I feel I was offended with discrimination maybe because of my accent. I like Hyatt hotels very much, but I feel hurt to be a Hyatt card holder. Thank you for your time and consideration.
Reviewed June 18, 2018
Stayed 4 nights at Hyatt Savannah, Ga beginning June 5th. At desk the representative insisted on my charge card for "incidentals". Room charges were supposed to be charged on a school system credit card. Three times the desk was reminded that the charges for the room were NOT to be put on MY card. Imagine my shock when I returned home and checked my account to find $923.43 Charged on my account. A hold was placed for the amount and apparently nobody Thus my account was short over $900.
I called, my bank sent along with my letter of explanation 16 pages to prove my allegations, my Superintendent emailed and called, and every time we got a different person. What is the matter with these people? Still have not been refunded charges and hold on partial amount is still on. Lovely, friendly people and staff, but NEVER give them a credit card not to be used for room charges.
Reviewed March 27, 2018
The Colorado Springs Hyatt Hotel is a very clean. Modern hotel with good amenities and an attentive, very polite staff. Also, price was very competitive with other hotels in the area.
Reviewed March 25, 2018
The mattress I had at Hyatt (New Orleans, LA) was nasty with blood and urine all over it. Too nasty for words! I would not recommend this hotel due to the condition of the mattress that was only discovered as I was leaving on March 10. Management tried to hide it with a blanket but I saw how vile looking it was, but only after I had already slept on it 4 nights.
Reviewed March 12, 2018
I had a very nice, quiet, excellent room service in Chicago. Clean, well lit room, and it was close to my destination. I Would Recommend This To my Family And Friends.
Reviewed Jan. 14, 2018
My husband recently stayed at the Hyatt located at 5252 W. Alabama Houston Tx 77056. Which consist of valet parking. In my book means, "Give me your keys. I'll park your car," and it will be taken care of. BUT that was not the case. My 2017 Chevy limited edition car was almost stolen. The driver window was broken! Nothing else was taken or damaged but my complaint is the Hyatt refuse to take responsibility and gave me the lame excuse that the lot we trust then to park our vehicle was and is not own by them!! No "I'm sorry" or "What can I do for you" or anything. I ended up fixing my window and will never stay at this location or recommend it.
Reviewed Dec. 29, 2017
I stayed at this Hyatt (Greenville/Haywood, Greenville, SC) on Aug. 8-9, 2017. The reason I selected this one as it was advertised as being newly refurbished. It was anything but... The sofa was torn, the bed/mattress was deplorable and when I got in bed that night, I knew the bottom sheet and pillow were not fresh. After my appts. the next day I came back to the hotel to relax and was immediately bitten by fleas as they were all in my bed, and made their was all day into my suitcase, backpack, etc. There was even blood on my robe that the acting manager took to be cleaned. I drove home at 11pm. The fleas got in my car, garage and home, in the heat of the summer. I live alone and do not have pets.
The GM, Marie ** told me they had a dog show there a week or so ago! I have in writing that she would take care of my pest control, dry cleaning, pest supplies and verbally my house cleaning. When I told her my pest company told me not to use my luggage, backpack and now they were in my briefcase, as the fleas hide in the seams, I needed to go buy new. This was the first time I had used the luggage and Tumi briefcase and Tumi backpack as I had just started my job. When I asked her to reimburse these expenses, she said she would turn it over to their insurance company, Hanover.
Four weeks later I was told I had scabies, as they show up about 4-5 weeks after exposure!! I had not traveled anywhere else and as I stated I knew that bed was not clean! I contacted Hyatt guest relations, Tracy **, who said they would work with me as it should not cost me "a cent out of my pocket". I needed multiple treatments for the mites, my company car had to be towed twice due to fleas, my home treated twice for fleas and then I had to vacuum, wash daily sheets, towels, clothing, put in plastic bags for 7 days. My home is only 4 year old! This was physically exhausting.
I had made multiple calls to Marie, Hanover, and Tracy in guest relations. I had not been feeling well in early Nov. and went to my Dr.'s office. I had 3 seizures while in her office and was transported via ambulance to the hospital. Test were negative but after speaking to poison control and the National Pesticide Information, I was having side effects from all the ** used on me, in my home and my car. This has caused incredible pain and suffering. Here we are heading into 2018 and no one will return my calls, my pest supplies, etc. Medical expenses and supplies needed to go 7 days have totaled $5000. This has created a tremendous hardship on me, not to mention my health, well being and loss of productivity with a new job. I should not have to hire an attorney to have this resolved as I was told my expenses would be covered between the GM, Hanover (Steven **) and Tracy **, guest relations.
My symptoms were classic of ** toxicity, headache, dizziness, confusion, joint pain, muscle weakness, tremors, severe malaise, fatigue and including convulsions. It acts the same as organophosphate poisoning and can remain in my home, car for 6-9 months. I just want to be reimbursed and put this horrific issue behind me. The way this was handled, or should I say not handled was so unprofessional and I don't think any Hyatt Board member would like their significant other being treated this way while on a business trip. A company needs to stand behind its mission, vision and values and this is not conducive of the Hyatt way!
Reviewed Dec. 19, 2017
I had built enough Hyatt award points for a few free nights' stay. I logged into award website a few days back to see my points were forfeited. I called the customer service and person told me that the points were forfeited due to inactivity in my account for 2 years. I was never notified about this event. The customer service person mentioned that 6000 points (fraction of what I had) can be restored. It would be insufficient points to get any free night. That person further tried to sell me award points so I can qualify for a free night. At that point, I was not in mood to deal with any of that.
Reviewed Dec. 13, 2017
On December 3rd (Sunday), I arrived to Hyatt Place Lake Mary/Orlando - North hotel and checked-in (room# 118). When I arrived to the room, first thing I notice was a large stain in the carpet. There were other spots in the carpet. I place luggage by the sofa, and my snacks on the counter where the refrigerator was located. I open the refrigerator to place my drinks, and there was this horrible smell that came from the refrigerator. I closed it, immediately and placed my drinks back on the counter. Trying to work with those two issues, I went towards the bed area, and notice there was a huge stain on the bedspread. At that point, I went to the front desk to see if I could change rooms. The gentlemen stated they looked to be booked but check tomorrow to see about changing my room.
I figured I will just sleep on the other bed. I went back to the room. I get ready to iron my clothes for work tomorrow. I went to restroom and lift the top to the toilet, and there was a feces stain underneath the top. That was the last straw. I started recording all of the unpleasantries as validation. I went back to the front desk and told them I need to be moved due to all of these findings. They moved me to the 2nd floor (room# 218). I went back to the room and gathered my belongings and went back to the front desk to exchange keys. When I get to the room **, I open the door, and there are stains in the carpet. I was the phone with a co-worker and stated here we go again. I went over to the bar area and was about to place my drinks in the refrigerator. When I open the door, this horrible smell came from the refrigerator, again. I left my drinks and snacks on the countertop.
At different places in the carpet, it sound like my shoes were velcro to the carpet. This time, there was no stain on the bedspread and did not see any stains on the toilet. I did not want to complain about the refrigerator or carpet, again. I decided to go to dinner, and I would find another hotel the next day after work. I returned back to the room to iron my clothes and get ready for bed. I open the closet to retrieve the iron and ironing board, and the floor base trim had come apart from the wall. I started shaking my head. After work on Monday evening, I visit the Hilton hotel, Homewood Suite, and Westin Lake Mary. I was very disappointed, because all of the hotels were booked. I am not sure if an event was taking place.
The only option left was to see if the Hyatt Place near the Orlando, FL airport had any openings. I decided that it was too much to travel 40 minutes there and 40 minutes back between the hotel and facility where I was doing training. I decide to bear through it. I called my director and told her what I experienced. I refuse to stay here, again. I never been so happy to check out of a hotel. It bothered me to the point where I showered with flip flops, and my eczema flared up due to the irritation. I uploaded the receipt. Also, I have attached a couple of photos, and one is a video recording of the different issues. It does not seem like the video is being accepted in the upload due to the type of file. I will be more than glad to email the video if someone would provide me with an email address.
Reviewed Dec. 8, 2017
Hyatt Hotel in Anchorage, Alaska was one of my most greatest experiences ever. Great service. Beautiful rooms and cleanness. Awesome staff greets you with smiles. Pleasant to be around.
Reviewed Dec. 7, 2017
First, I have been going to this hotel in Houston Sugarland, TX for a few years with family. Recently, I stayed at the hotel for Thanksgiving for one day. I checked out and my bill was $134, but I happen to check my bank account and noticed an additional charge. Keep in mind, NO ONE contacted me about the extra charges. I had to call the Accounting department and no one was listening to me. The hotel accused me of something that I do not do which is SMOKING, but received an email from a manager, Matthew ** with a different reason for charging my card.
The information received from customer service and email from manager did not match. I called customer service and spoke to two reps (Crystal & other name unknown), supervisor: Juan, and manager, Mark **. It was very frustrating dealing with customer service as a whole. Yes, I fussed Mark ** out because he was very rude to me over the phone. I asked for Corporate information and he told me nothing will get resolved and the charge is not going to change. The housekeeper lied as well. I waited on the supervisor to call me back and that didn’t happen. Unfortunately, all customer service people just read notes from a screen and believe what the hotel management says instead of listening to the customer. I do know some people can lie about things, but I did not and that is why I was so disappointed with their response.
I was accused of smoking. I do not SMOKE AT ALL. I can take a lie detector test to prove my innocent. I will NEVER go back nor recommend this Hyatt Sugarland, TX to anyone. After reading other reviews, it appears these type of things are a trend for this company and no one do anything. I am also concerned this place of business will continue to do this to customers and get away with it. It is sad how a good company can keep overcharging customers without giving a valid explanation. A courtesy call from Hotel management team would have been helpful before charging more money on my card. Secondly, the room had hair particles all over the room including restroom. The hotel was also VERY LOUD from other guests, but I chose to stay because it was close to family member and we were leaving early in AM before checkout time.
I WILL NO LONGER RESERVE ANY ROOMS with this company. I use to love this hotel, but now it has left a bad taste in my mouth. You can go back to this hotel, but I will not EVER. I am entitled to share my bad experience about this hotel. What are customers right when dealing with such problem. It appears these types of situations are getting lost in limbo. I dealt with this issue for three days with no resolution. I consider this situation as a consumer defamation of character.
Reviewed Dec. 3, 2017
Greenwich, CT - Front desk was on the ball, check in was a snap. Minor issue with room handled in less than 20 minutes. Room service was on the spot. Manager on duty called 20 minutes later to check to see if everything was ok.
Reviewed Dec. 1, 2017
Chicago, IL - Great location, great facility, great service. Every Hyatt we've stayed in is always excellent! We have never stayed at a Hyatt property (and we've stayed at many of them, both in the US and Europe) and did not love it! The best hotel chain in my opinion.
Reviewed Nov. 29, 2017
Hyatt Hotel in Dallas Texas is a great location! Great staff!!! And clean room! As always, I was not disappointed by my Hyatt experience. Looking forward to my next visit or location.
Reviewed Nov. 28, 2017
Hyatt Suwanee GA USA is a nice clean hotel. The staff was helpful with the exception of 1 person. I would definitely recommend it. The breakfast was nice and convenient for us.
Reviewed Nov. 27, 2017
Hyatt Hotels in Miami Beach, Florida has daily cost to use beach amenities whether you used them or not. Hotel parking was rather costly. No coffee pot in room. However, the room was overlooking the ocean with a balcony. Great staff, clean property although somewhat pricey.
Reviewed Nov. 26, 2017
Hyatt Columbus, OH - Good hotel. Shower pressure is really low which almost makes me not want to stay there but the location is so convenient and clean. Staff is very friendly. Should provide guests with shower cap, lotion. Soap is kinda smelly.
Reviewed Nov. 23, 2017
For us, Hyatt Hotels in Lakewood, Colorado was a 5 Star hotel. It was in Belmar, a shopping/residential mall in the heart of Lakewood. You could walk to restaurants and stores. The hotel was beautiful and fairly new. We go to Denver every summer and can't wait to stay there again. Highly recommend a suite.
Reviewed Aug. 9, 2017
Please read through this prior to considering booking your event with the Hyatt Regency New Orleans. I booked 3 events, one on Dec. 17, 2016, Dec. 18, 2016, then, July 9th 2017. Please keep in mind that all these events were elaborate, with wedding decor alone, costing of $50,000 plus, other than the plated dinners, etc. First, Dec. 17, 2016 was a Henna Party. All went well except for the fact that all the items I brought with me, decorated henna baskets, decorated sticks for dancing, etc. all were missing when when my husband went to pick up everything we brought for the Dec. 17, & 18th, 2016 event.
Wedding: Dec. 18, 2016. I hired babysitters in the babysitting room and had ordered pizza from the Hyatt Regency for the kids dinner. The waiters were serving the children adult plates which I was charged extra for, stating that we had overages. Invoice was around $8,000 after all that I paid for the dinner Henna, and wedding reception. I paid the invoice, but the hotel seemed to show no remorse for my missing items. The only good thing I have to say about those 2 events was that the wedding planner assigned to us through the Hyatt Regency, (Michelle **) was wonderful to work with, but she is no longer employed there. I am hoping she didn't lose her job due to the missing items which were not her fault when she had told us she placed them in a locked conference room.
The nightmare was July 9th. We were treated terribly by the new wedding planner that was assigned to us, Rhonda **, and her manager Andreas **, even during the tasting! I was informed 2 or 3 weeks prior to July 9th, (wedding day), that another event was booked in our ballroom for the same day, and the ballroom will be available to my decorators, vendors, etc. at 3:00 PM for our 6:00 PM wedding reception. At that point, I felt like I'm going to have a stroke! I called up corporate office and complained, they spoke to Rhonda, and then, Rhonda told me they can offer me a different ballroom, (their worst one), or they will try to accommodate my decorators and provide them with space the day before, and at 3:00 PM, they can move everything into our ballroom for the wedding reception. This included setting up a white dance floor. I had no choice but to accept.
The night of the wedding reception: First, and Foremost, NO RESERVED SIGNS AT FAMILY TABLES!! Guests sat at the family tables, and we were being polite not to ask them to leave, so family tables were taken by guests, due to no reserved table signs as I had requested to Rhonda. We had agreed to coffee stations (in our contract), to be set out next to the dessert tables and infused water to be set out too. I asked Rhonda for the coffee and infused water to be set out at the beginning, during, and the end of the wedding reception, coffee was never set out, neither was infused water. No coffee, or infused water was ever set out.
At the end of the reception, I asked Rhonda about the coffee once again. She told me the urns were in the kitchen and no one listened to her to set them out, and blamed it on the Sunday staff. She also said that my guests were served coffee individually, when in fact, I was told by my guests they were dying for a cup of coffee, and never got it.
Requested cake cutting assistance, sent chef to help about 15 minutes after requested, and no sparkling cider in the bride & groom's champagne flutes! Dinner table weren't set up right. I requested a full place setting with Fleur De Lis napkins and got flat square folded napkins. No dinner plates. Just a small plate for a bread roll. Thank God for my wedding decorators because they saved the day to distract my guests from all the other obstacles, and the Hyatt Regency's mess ups, including the topper on the wedding cake actually falling on the floor. They replaced it, so that worked.
When I asked Rhonda about the table settings, she said we were crunched for time due to the previous event, and the staff had no time to do the table settings I requested. I booked my 2 sons' weddings which were 7 months apart and gave the Hyatt Regency New Orleans a lot of business, but will never do it again. I am disgusted that they got away with treating us like this after having 2 elaborate weddings which costed $300,000 plus!
Reviewed July 14, 2017
I am a loyal, Hyatt Diamond level customer-for now. And when I say loyal, I go out of my way to stay at Hyatt hotels even if not the most convenient choice. For example, I am on the Board of Directors of a Fortune 500 company headquartered in Cambridge, Ma. My fellow board members stay at the Marriott close by the headquarters but I choose to stay at your Hyatt Cambridge much farther away. I am also on a state commission which meets in Sacramento Ca. The hotel of choice for various reasons for my colleagues is the Sheraton or the Citizen but I choose the Hyatt. For decades the Century Plaza was truly my home away from home and now that it is no longer in existence I stay at the Andaz rather than a more conveniently located hotel of another brand.
Why do I do this? Because the Diamond level brings a few amenities which make being away from home bearable. Being greeted in a welcoming manner; staff making an effort to remember your name (and, no, this courtesy is not extended to the occasional customer); a room that contains a free bottle of water, a robe and my favorite tea; most of all access to the Regency Club if there is one (an important respite from the crowds in the lobby bar or restaurants).
Now that you have more than doubled the required nights there is no way I will ever be a globalist or beyond! Your new program requirements say to me, very loud and clear, Hyatt does not want me as a loyal customer. I now have no incentive to go out of my way to stay 25 or more nights at a Hyatt. I am now going to choose based on convenience and location. Whoever came up with this new program wants to clear out all the longtime loyal patrons. What a shame!
Reviewed July 14, 2017
I recently spoke with Jessie over in the Hyatt Gold Passport customer service. I have been a Hyatt customer for a long time but never had such great customer service. They mostly always do a good job but Jessie was fantastic! I had a complex reservation with award nights, points, transfers etc. and he handled it so well and in a very timely manner. He was extremely efficient and very professional. He gathered all the necessary information, kept me informed of all the communication the whole time. It was just such a pleasure talking to this individual. This kind of service makes me want to continue to keep my business with Hyatt, great job!!!
Reviewed July 12, 2017
Poor service in all inclusive resort. We stayed in Hyatt Ziva, Cancun with group of 69 people for family reunion. Overall property and location gets 5 star review but the service at restaurants get 2 star. Lorenzo, Habanero has the worst managers for all inclusive resort. They don't realize that all services and food is already prepaid in advance. They should be more customer friendly and flexible especially when there are not many options for vegetarians. They refused to do anything for such a large group and we were mostly left with only one option to eat at common buffet place for 5 days... I would request Hyatt to take some actions on this issue for future business. Mr. Misael ** (manager at Lorenzo's Italian Restaurant) should get fired for his attitude and poor customer service.
Reviewed June 5, 2017
I booked a room for 1 adult and 3 kids at Puerto Vallarta on Hyatt.com at the rate of 490/night. Later I found all other site like Hotels.com, Expedia, Travelocity, Orbitz for the same room, dated number of people for the rate of 279/night. I submit best rate guarantee form to Hyatt. Later they denied my price match with a lame reason is that other site price only for 1 adult, when I check in at the hotel then I will be charge for the kids. To make my point I booked with Expedia and Hotels.com the same date, number of people so I can have a copy of my confirmation to showed it to Hyatt. On my confirmation with Expedia and Hotels.com both showed number of people and all the information are the same. But they still denied my price match. They said that other site problem, I have to solve with them.
So, I called both company and they told me yes, that price is correct for everyone. I do not have to pay anything extra when I get there. Hyatt still denied to do price match. If Hyatt not willing to do price match then don't advertised. I am very disappoint with Hyatt and will never stay with this company again. Horrible service, they scam people to book with them and not keep what they advertise. I always been stay with InterContinental Hotels which is excellent, never have any issue with them. This is my first time with Hyatt and also last. In December I had a trip to Thailand and have a little issue with InterContinental. With no question ask, they give me room discount from 429/night to 129/night and add extra breakfast buffet at 2 differences restaurants for us family of 5. Unlike Hyatt 5 stars hotels but scam.
Reviewed May 24, 2017
I stayed in Hyatt Place, Gurgaon Sector 18 for 3 nights. And had to make a call to my credit card company (German - TOLL FREE NUMBER). I called the number from my room and they charged me obscene amount for that call INR 150/min plus WEIRD TAXES which includes: 1. Telephone & internet LUXURY tax 10% - this was supposed to be free with the room. 2. Telephone & internet LUXURY others services tax 14% - what does this even mean. 3. Telephone & internet LUXURY other service SBC 0.5% - what does this even mean. 4. Telephone & internet LUXURY other service KKC 0.5% - what does this even mean.
On top of this they added another "LUXURY tax". This is daylight robbery. They are cheating people to their face. I requested to speak to the manager but the people at the front desk said" Manager is busy and will call me in 10-15 mins " and I never got a call from them. Never book Hyatt, I will certainly not and strongly not suggest it to my family and friends.
Reviewed May 22, 2017
Hyatt Place Waikiki Beach located at 175 Paoakalani Ave., Honolulu, Hawaii 96815 is for the most part unconcerned about our rental car being keyed while in the custody of the valet team parked in the HYATT Place garage. The Hyatt Place doesn't make you aware of the parking charge for your car when you book the hotel... A whopping $32.00 per day, and we were staying for 20 days, $640.00 that was unbudgeted for during our honeymoon. I was shocked when I saw the first day's charge on my credit card. I had to make this up somehow, in order to have a decent vacation. I figured tipping the valet guys $1 would be my answer. But obviously the valet guy was pissed.
I returned my car to "Kaipo", a valet, on May 12, and picked it up from "Kaipo" on May 13. My new wife, and I discovered our car had been keyed to the bare metal on the driver's side rear door, and rear fender. I reported this incident to Mr. **, the hotel's manager. He yessed me to death, and called the police to document the damage to my vehicle. He has yet to offer any compensation, not even a written hotel letter apologizing. In other words, THIS HOTEL DOESN'T CARE ABOUT ITS GUESTS!! And allows its employees to DO WHAT THEY LIKE!! How would you like that type of incident to be a memory from your honeymoon for the next 50 years??
Reviewed May 10, 2017
This complaint is directly related to Hyatt Ziva in Cancun. I was injured on the property in my room falling down a staircase made of stone with no handrails. The General manager has had me dealing with his assistant who on the phone relays one message i.e. reimbursement for stitches in hospital bill $1515 + meds, upgrade fee for that room $400, and possible reimbursement for the room itself for at least three nights where I was injured. I had to get five stitches, had severe bruising from my back down to my leg, and constant therapy and care when I got back to the United States. Every time the hotel communicates with me the message always changes. They told me they would reimburse my emergency room charges and prescriptions first and that has yet to be done. This injury occurred on April 6, 2017.
Reviewed April 9, 2017
Hyatt Zilara Cancun - We have stayed at numerous Hyatt's, including this one, and have always had a pleasant experience. We stayed at this property from 3/27/17-4/2/17 in a $934 suite. The exterior of the swim up suite was falling apart. We had to ask for our amenities. The air conditioner did not work. After daily reports to maintenance, we finally got an assistant to an assistant manager in the room. It was confirmed the air conditioner was broken. They offered a room change, but we were leaving in 12 hours. They offered a free dinner on the beach, but we were not interested. I suggested they take care of our spa charges, they agreed. (In the end they took $150 off the bill). The hot tub worked for one day.
My husband has a severe nut allergy. Never had an issue at previous Hyatt stays. Every day they would stick our room with nuts. It was recorded on our room number as they mentioned it every time we went into a restaurant. Our last meal there, my husband went into anaphylactic shock in one of their restaurants and almost died. A $1600.00 Mexican hospital bill. No response from Hyatt except, "we are working to ensure this never happens again."
Reviewed March 14, 2017
I had booked travel through Expedia to San Diego - Milwaukee - through Dallas. After getting hit by lightning in the plane, and enduring several delays, our flight from Dallas - Milwaukee was cancelled at 11:30 PM. We then had to scramble to get a hotel near Dallas, and had to fly out through Detroit to get to Chicago the next day, missing our meeting in Milwaukee. We had reserved a hotel in Milwaukee at Hyatt Place through Expedia, but because of the cancelled flight I called to cancel the room. They told me we would be charged for the two rooms regardless, even though this was in January and they were not even at 50% occupancy. In other words, they didn't lose any money. I appealed this decision to Expedia and American Express, and both told me there was nothing they could do. We spend $1mm a year with AX, and were a Hyatt Gold member, and we will never stay with Hyatt again - nor ever book with Expedia.
Reviewed Jan. 27, 2017
Hyatt in El Paso, TX. Professional, clean, very nice up to date furnishing, decorations. Every staff member polite always, "Good morning" when approached. Go out of their way to make things superb and to make you feel safe and at home. Food was great. Breakfast omelets were perfect not burnt! I am difficult to please on omelets. Raisin french toast smelled divine but can't have it. Coffee great and freshly brewed. Plan to stay next time here also. Great experience. Worth every penny. Will recommend again and again.
Reviewed Jan. 19, 2017
I am very picky with the hotels. I just think it's something really important when it comes to traveling so when we are going to travel I make sure to pick the best, one time I look online to one in Orlando and paid it. When we got there it was disgusting, they even had people smoking, they had a fight. It was a nightmare but after I stayed in Hyatt place hotel I always when I travel I look for the Hyatt place and never had a problem with anything. The best hotel in Houston, it's so clean, comfortable and they treat people really good.
Reviewed Jan. 13, 2017
I'll start by saying before my most recent experience with Hyatt I was a fan of the brand. I typically stay at the Hyatt when traveling domestically and wanted to try out the Hyatt Ziva Rose Hall in Montego Bay. I see the resort on another website for a lower price and decided to book with Hyatt and file a claim through the Best Rate Guarantee program. I booked the room and submitted the claim about 10 minutes later. The rate on Hyatt.com was $230... $2300 total for 2 people for 5 nights. Bookit.com rate was $184 for a total of $1894. I submitted screenshots of the site with the claim. I checked the price via my mobile web browser. The claim was denied a few minutes later. Saying that Bookit.com and Hyatt had the same price. I responded to the email and contacted Hyatt's consumer affairs via email. I checked Bookit's price again that night and it was still $184 a night.
The next day I called Hyatt and was transferred to Guest Relations where after waiting an hour and being told that my screenshot showed $230, which turned out to be a screenshot from the Hyatt associate that denied the claim, I was told that Guest Relations couldn't do anything about the matter anyway and I would need to contact that associate. I asked for a manager or supervisor from the Best Rate Guarantee department and was told I would need to get that information from the original associate that denied the claim. Aside: the day I contacted Guest Relations the Bookit.com price had actually gone up to $230.
Fast forward 3 days and I received an email from Savanah in Guest Relations saying that there was nothing they could do. Which I had been told 3 days ago from another Guest Relations associate. Prior to the email from Savanah, I had let the matter go. At this point I am highly disappointment in the lack of communication amongst the department same and within the Guest Relations department. The entire Best Rate Guarantee program seems like a marketing ploy that helps the company maximize profits by using unknowing guest to find resellers offering lower prices and mandate that they raise them to Hyatt.com rates. Ironically, I checked Bookit.com today and Hyatt.com and Bookit.com rate is 30% lower than Hyatt's.
Reviewed Sept. 16, 2016
The hotel staff was the most unfriendly and unaccommodating of which I found very unusual for Hyatt. The fact that we couldn't use our room during the day really impacted our experience and value we paid. The amenities are amazing. A great all-inclusive hotel. Amazing! Restaurants, shopping, pools, it was endless but so was the construction. When we arrived we noticed heavy construction just below our lanai. At 8 am the next morning, the construction noise was unbelievable. We asked if we could be moved and we were told no. It was hard to believe that we would not be able to sleep past 8 am and we couldn't use our room as the equipment noise and workers were so loud. It was very troubling that hotel staff didn't value us as guests worthy to offer us another room. Never would go back there.
Reviewed Sept. 16, 2016
Customer Service was one of the many excellent points about this hotel. By the way, this hotel is a Pet Friendly hotel (which didn't interest us) - but at no time where we ever disturbed by the dogs and never saw any pet "accidents." Excellent. The only very minor complaint was that my wife wished they had flavored creamers for her coffee. Thank You Hyatt!! I can't thank the staff enough. What a great staff at this hotel. As I stated earlier, I've been Hilton Honors Member for years and received what I thought was awful service from them. Hyatt has won me over and I am now a Hyatt Member. Looking forward to our next stay.
Reviewed Sept. 12, 2016
I was a loyal Hyatt customer. I accumulated 183,000 points over a long period of time. I changed jobs for 2 year period which resulted in an inability to stay at Hyatt properties. During that period they say they notified me via email and U.S. mail that a 2 year period of inactivity would result in account being canceled and my points being forfeited. I did not receive notifications. I want points reinstated.
Reviewed July 11, 2016
Hyatt Place Washington DC - When we arrived to the hotel after a 9 1/2 hour drive we were told that hotel amenities would be $50 per night and valet parking would be $40 per night. The amenities expense was more than I expected it would be, but the valet parking expense was a total shock to me. Plus, it is not optional. I was staying under my points accumulated from previous stays with the Hyatt so the extra fees really was alarming... When I try to pay with my credit card my card was not scanning so the attendant told me did I have another method to pay with. I told them I didn't so I ask to pay with cash and he said they didn't accept cash??? So I went to Walmart to purchase a prepaid card and called customer service. They told me they spoke to the manager and they can type the card number in.
So when I got back the manager DID NOT apologize for the inconvenience or thanked me for my choosing to stay there. Then I ask him why they didn't type it earlier. He said the other guy was new and didn't know he could do that??? Again no apology or thanks for anything... (I left early. Only stayed one night, but was supposed to stay 2 nights because I was so upset. Remember I was free because I was on points. That's how much I was upset.) I've stayed at Hyatt hotels many times and have never been treated like this before. They was no hospitality, consideration, humbleness or appreciation. Even from the manager.
The hotel room was very nice and clean. Bathroom was spacious. Beds comfortable and smelled clean in room. Breakfast was good, but mostly everything was cold (ex. eggs, french toast, potatoes) which helped shine some light on my stay. This hotel is a very heavy crime area because all I heard was sirens all night and people who looked like they were "on" something roaming the streets.
Reviewed June 21, 2016
Hyatt Regency Long Island - I had called before my arrival (2 PM) to request foam pillows and no feathers or down in my room. Upon arrival, there were feather pillows and a down comforter in my room. At 6 PM I asked Ms. ** at the front desk to change that out. When I returned at 11 PM there were two foam pillows and a blanket in my room but the feather pillows and down comforter were still there. I request that they be removed and to have two more foam pillows sent up. Kiesha, the night audit, said that she could not help me. I said I truly needed help and expected it since I called ahead and spoke to Ms. **.
I called corporate customer service and explained what happened. They apologized and gave me 5,000 points toward another stay. They also spoke with Kiesha. I truly and sincerely believe that Kiesha was angry that I called corporate. She came up to our room with a miniature foam pillow. When my husband and I said we were upset, she called security and had us removed from the hotel. I am now waiting for a removal of the preauthorization they placed on my debit card account. (See image attached) This was heartbreaking because we were there for a wake and funeral of a close friend. We missed the funeral.
Reviewed June 3, 2016
I've stayed at this hotel several times and acquired membership points. I was going to use the points to make a new reservation but forgot my password so I called. I then learned that the policy had changed and my points and account were cancelled for inactivity. Based on this new policy, it states that notification must be sent to clients 90 days prior but I have NEVER received anything from Hyatt. The representative could not send me a copy of this so-called notification and there seem to be some confusion with the date that this so-called notification was sent.
I feel this so unfair and I believe that my points were taken away with no notice of a policy change. I have recommended this hotel to employees who are looking for long-term accommodations. In fact my employer paid for me to stay during Storm Sandy because of the long term stay, but there are plenty of hotels in the area that offer the same but are more loyal to its guests. This was disappointing.
Reviewed May 31, 2016
Can I do zero stars? This establishment was dirty, smelly, and unsafe. The photos on the website indicate it is new and updated. It is not. It is overpriced and the service was terrible. I now receive unwanted email ads at least once a week, despite having unsubscribed (and receiving 3 confirmatory emails from them). I would never stay here again. The parking lot was poorly lit, we had to buy Febreze because the room smelled so awful and the employees are completely incompetent. Do not waste your money.
Reviewed April 13, 2016
I would just like to start by saying my stay at the hotel was not bad at all. However, when I checked out a final unexpected bill followed me. I was advised of a $15 incident fee that is charged at check in so that wasn't an issue. The issue came when I noticed a separated charge in the amount of $200! With me being unaware what this charge was for I contacted the hotel immediately and got who I was told the "manager". When I asked the manager about the charge she couldn't tell me what the fee was for but simply told me that the General Manager will call me back after it has been investigated. Well, $200 is not just $5 that I can just slip through the cracks so I needed an explanation. When I advised the "manager" that "No I need an explanation" she hung up on me (right in my face).
I then located a customer service/complaints phone number who did nothing but call the hotel that I was just hung up on by. Fast forward 5 hours later I finally get an "email" not "phone call" from the General manager stating that the charge is for having multiple people in the room, gum in the carpet, and a broken latch door. Well first of all the latch was broken prior to us checking in and we were told that the hotel was booked to full capacity per a Golf tournament. Secondly the gum I will take since I did have a sleepover for my 8 year old daughter, but the additional charge for a broken latch that they know have been like that I will not be held accountable for. This hotel has placed a bad taste in my mouth for their entire chain. I will not be staying here again. To top it off I still have not received a phone call from this General Manager!
Reviewed Oct. 20, 2015
On the weekend of Oct 9, 2015 my wife and I took our grand-kids, their mother and a friend to the DFW area to see the State Fair and visit friends. We stayed at Hyatt Place on State Highway 360 in Grand Prairie, TX. I had stayed there before with no complaints before so I called the hotel directly to book rooms. I was transferred to a call center where I explained that I needed space for 8, either a large suite or two connecting rooms. The rates I was quoted over the phone I understood to be for both nights. The quoted rate was a bit high, but there was a lot going on that weekend and I had stayed there a couple of times before without complaint, so I booked anyway.
I received a single confirmation email. Had I read it as close as a lawyer would have read an opposing brief I might have noticed that what I thought was a different rate for each night (not unusual, I once stayed 6 nights in 'Vegas and had 4 different room rates for the same room) was actually two different room rates for two different rooms, and the rates were per night, not for the duration. Nowhere in the confirmation e-mail did the total to be charged appear.
Check-in and the actual stay went as usual, except that the connecting door between the rooms was missing - not so great when traveling with 4 small kids, and the shower in one room was unsafe, almost to the point of unusable. We literally had to straddle the toilet to step in or out of the shower. The step over the toilet was especially dangerous because it is a big step and the bathmat cannot reach both locations. Using a towel helped a little, but lacking the ability to transfer force via tension in the fabric (as would occur when normally using a bathmat), a separate towel can slip quite easily.
Our visit to the fair was interrupted by a visit to the ER when one of the adults in our party stepped into a tree ring (sans tree) at Fair Park and fell over backwards and hurt her arm. The paramedics thought it was broken, but when we got to the ER and the tests were done it was just a bad sprain, but of course we were all up quite late so I called and asked what the latest checkout could be. They were quite accommodating so we slept in a bit the next morning. We checked out the next morning and drove back home, still unaware of the pain yet to come. Monday was a holiday, so we got an extra day to recuperate from a less than great vacation.
Then on Tuesday the charges for the rooms hit. We had been charged about the amount I expected - TWICE. I suspected fraud since just a few months ago Hyatt's cash register systems were hacked, so I called my bank. My bank's fraud prevention people called the hotel which transferred us to reservations. The only thing we managed to get was an admission that there should have been two separate confirmation e-mails. Had the reservations people been clear about the rate I never would have booked the rooms. If the confirmation email had not seeming been designed to confuse I would have canceled the rooms even if that meant canceling the trip.
There were other hotels with availability when I booked, many with lower prices than what I thought I was agreeing to. Also tempting was an entire five bedroom house for rent for less than half the price that Hyatt Place charged me, though it was 20 miles further down I30 (which is near to nothing to a Texan, many of us drive that far to get to a grocery store).
However with 4 tired kids in tow at the end of the day, I figured it would be worth the extra $150 or so to be a little closer and in a place that had been good for us in the past. Had the price been as expected I would have shrugged off the missing connecting door and just made a note to ask for a handicapped accessible room next time as I am sure such a room would not have the same shower problem.
Reviewed Aug. 15, 2015
I stayed in Park Hyatt Abu Dhabi for 6 nights with my family. Before we had booked our holiday we took a close look at most of the hotels and guest reviews. After searching and searching we had been recommended Park Hyatt by a friend who stays there from time to time. So here goes... We had booked through an agency called Away Holidays which was a total joke. They charged my credit card 500.00 extra which I had only seen on the statement after returning back from holiday. When I asked them this they keep twisting my words and confuse me about some "extra charges" which we was not aware of. Please be "aware of Away Holidays." Anyway I understand this is not the hotel's fault at all.
As we had checked in around 11pm, we had gone straight to bed... waking up the next morning, I went out into the balcony and saw bird droppings on the wood and glass which for a 5-star hotel was disgusting. And I could see it had been building up as there was quite a lot on the side and into the balcony too. Bedroom was nice and spacious. We had interconnecting room which was good for us to communicate easily. The toilet door was really hard to open and close, the lights would go off by itself which wasn't the best when you are staying with a child. So following my complaints the next morning I had a chat with housekeeping and asked them if they could clean the bird droppings and ask maintenance to take a look at the door & lights which by the way was not done. Housekeeping would knock on our door 4 or 5 times when my parents told them we don't need a clean. Luckily I put on the DND light on.
So the next morning I asked another staff from housekeeping if I could speak with a senior staff, he said he was in charge at the time of that floor so I repeated the issues again and then went out for the day, came back around 4, still no change so then I contacted reception and they said someone will sort all this out. So we went out again and after returning back would see the problems still there. But we appreciated that our room was cleaned everyday and sheets had been changed. Next is the buffet... the food was nice, variety selections of breads, eggs, salads and cereals, plenty more. When we sat down for breakfast, 5 mins later the waiter comes, starts cleaning the table next to ours which was connected and started to spray which I'm pretty sure landed on our plates. Then kept asking if we had finished as trying to rush us which we found really rude. We had half board basis so its breakfast and dinner we had.
Dinner was also good, plenty of variety but unfortunately I had found a hair in my dessert, I asked the waiter, was told it's in the open, it could be anyone's, not specifically from the kitchen staff. But I found the hair in the dessert, not on the dessert. It was a still pudding, I had got with a spoon from the bottom. Don't give me that. Oh well but biggest downside was you often had to wait around till a table had been free which happened at least 4 times during our stay which was again so frustrating. Unfortunately our agency had told us half board drinks were included during meal times only but this was only at breakfast. We was advised by hotel at check in that drinks are not included which was upsetting but we appreciated that we was told at the beginning. So the second night we had dinner we requested for some cold water and also a glass of coke.
We asked if we needed to pay as we didn't leave a credit card for extras, we was told by a waiter we just needed to sign. So we walked up to the lobby, making way to our room and a waiter comes running behind us saying, "Excuse me, you have to wait," as if we was a couple of teenage kids trying to run away without paying. It was so embarrassing as everyone was staring thinking why did they not pay. My dad then paid them and the waiter went away. 3rd, 4th day same thing happened. We was told to just sign and go away. So on the last night when we had dinner we was stopped in front of other guests and asked to sign and pay for like 3 different receipts and pay for them. At that point I got sooo angry, I asked them, "Was there anything else we needed to pay for?" They said, "No."
Then on to the swimming pool area when we went for a swim around 6 pm we found cockroaches in both kids pool floating around so we moved in to the next pool where my 9-year old niece was not allowed to swim as it was an adult pool. We asked the lifeguard about the cockroaches, he said it falls from the trees and they can't do anything. Another disaster. Now on to the spa... I had went in there to book an appointment for my hair to be coloured. There was a guy on the reception, extremely rude and moody and looked at me like why are you even here. Mind you he did say "morning" but that's about it, his mood wasn't great at all. I had got my hair done by a lovely gentleman called Jason. He was soo lovely and him and Mercy did my hair so beautiful and were very kind and listened to my requests. It felt like I was in another hotel.
On our last day we was told to check out at 12 when our agency said we could checkout at 10pm as we had a night flight. The hotel did not have any information on this so I contacted my agency and spoke to a very rude person called Brooklyn. He said, "I don't know anything, you have to book another night." I told him to read the notes on our booking as the person who I spoke to who was Param and Brooklyn said checkout time is 10pm. He said he hadn't ever spoken to me before when I clearly have emails from him confirming the holiday payments. Anyway by this time my "luxury stress free holiday to Abu Dhabi" was a complete joke. Should've just stayed in London and gone for a weekend break. So when I went reception the lady said I will need to pay 600 dirhams in total to book for an extra night if we wanted to check out later on. We had no choice but to do this.
I went to my room, got the money from safe, come to reception, she says, "The total is 678 dirhams incl. taxes." I said, "But I had asked you before in total incl. taxes how much it would be, you said 600 dirhams." It was sooo annoying, all she was doing is smiling and saying, "Yes, no ma'am. You have to pay 678 dirhams." I went all the way back to the room, got the money, came back, she then finally booked us in. Later on around 8 we was having our dinner in the room and got a call from a gentleman saying, "Please could you come to reception and pay the remaining balance for this extra night which is 550 dirhams?" I had advised him, "It had been paid for in full," he then said, "Okay, I will find out." So I had got back to my dinner, he then rang again and this time spoke so rudely and said, "You have not paid the full amount, could you please come and clear the balance now?"
I had got really mad by this time and said to him to speak to the lady I paid and if that's not enough to check the reception camera. Do the full investigation then ring me back. I had told him I'm very upset by this, he said he was sorry but I had to pay. After about 20 mins he rang back and apologised for the "misunderstanding." Literally didn't care by this time, I just said, "Okay, bye." At check out the lady at the front asked me if I needed help as she was already with a guest checking them in. I said, "I would like to checkout." She said, "Could I take the key please?" So I gave it and I got nothing back. No thank you for staying with us, or have a safe flight. It was a complete joke, this stay. Me and my family work really hard and I was honestly so bitter in London I just wanted to get away. But I was honestly so happy to come back home. This holiday was the biggest mistake of my life.
Reviewed Aug. 10, 2015
My wife and I stayed at a Hyatt place in Arlington, Tx. We were given a smokey room and we asked if we could switch rooms when we came back from a meeting. When we came back from our meeting and opened the door to our room, it was empty. All of our stuff was packed up and moved to another room. We had just showered and gotten ready to leave, so our clothes, toiletries, and personal belongings were all over the room. The workers moved all of our stuff without our consent. Even my wife's undergarments! My wife breast feeds, and she had just pumped some breast milk for our child. They moved the breast milk to the other fridge, but never turned on the other fridge. We had to throw the breast milk away. The fridge that they moved the breast milk to, still had pizza, beer and wings from the last guests. We were totally disgusted and felt completely violated.
When the employee brought our new key to us, I asked where our stuff was, and he said "I don't know". As I told him that they moved our stuff without our consent, he stopped me to say "I didn't move it". When we got to the new room and saw what was in the fridge, I called and asked for someone to remove the trash and was told that they were busy and didn't have anyone to do so. This ruined our whole trip. My wife was disgusted to think that someone had moved her undergarments from one room and laid them on the couch in the new room and had moved the individual components of her breast pump. I am still looking to find out if this is even legal.
Reviewed July 25, 2015
I had a disgusting and frustrating experience at the Hyatt Manchester in San Diego. I found white stains on my bed spread and discoloration on my pillows. That's the disgusting part! The frustrating part was when I reported the situation nothing was done to correct it... It took multiple calls to the front desk as well as a trip to the front desk and finally they had the decency to send a chamber maid to replace the bedding.
Reviewed July 20, 2015
Last year at the Miami Hyatt Regency was the worst experience possible! This year was beyond amazing! Two amazing women made our stay spectacular! Both were assistant managers! First was Pam - she handled everything when I checked in. Was very courteous and kind. She knew last year was horrible. She told me if I need anything let her know - was just wonderful.
The next day I met Camellia. Early Saturday morning around 2:30 in the morning I had asked for cot (roll away) because my 13 year daughter and I couldn't share a double bed. She was in the NAM pageant and we weren't getting sleep. The roll away would fit in our room due to safety concerns so the clerk checked for availability to upgrade to larger - there was none until check out later. So he reserved me one then. I checked in with the desk to see how long before we could move rooms at 11:30 am. That's when I met Camellia. It was being cleaned and she took down my number and would send bell hop to help us move rooms. She called me in fifteen minutes and made sure the switch was easy and quick. Everything I needed - roll away bed, extra pillows, blankets, towels - all she handled.
Later that evening when shift change we got call from Liz the next assistant manager letting us know if we need anything let her know - she take care of it. I had to scrape and save for this trip for my daughter to be in the pageant. But they made us feel like we royalty! I can't thank these women for all they did. They made the experience the best we have ever had! Thank you thank you!
Reviewed July 15, 2015
People choose Hyatt, Pier 66 to enjoy the pool area. It is large and spacious. Marcos the manager has told security that the pool hours are from 6 Am to 6 PM. This is a big problem for people staying at the hotel and people with conference groups. By the time you finish eating dinner and get back to use the pool it could be 8 PM. Marcos has told the security guards to tell everyone staying at the hotel they are not allow in the pool area after 6 PM because it is dangerous and they must leave. It is not dangerous and they have security walking around all the grounds at night being sure people are quiet and orderly. He says people complain about the noise at the pool. Then those people should get a room away from the pool. It a choice.
What Marcos does not realize is with the Hilton next door and they have an outside Tiki bar and the pool is open until midnight he is going to have his repeat business staying at other hotels in the area. Now with the new Margaritaville about to open on the beach in Hollywood people will go to other places where they can use the pool up until midnight. It is Florida with perfect weather all year long. That is why people come here to visit. People and guest have complained but they have refused to change this rule that was just put in place this past year. For the past 20 years this has not been the rule. Corporate needs to take a look at this.
Reviewed July 6, 2015
When she told him that, we were relieved because we had a lot of wedding plans to fulfill. Needless to say, we were shocked on our honeymoon to see that we were charged for 3 rooms! Through a lot of phone calls and emails - one room was credited. They feel that that was their good deed! Would not stay at the Hyatt ever again!!!
Reviewed June 28, 2015
I arrived in this wonderful city hours before I needed to be here. Had an experience with a rental car, but I fixed that just to then turn around have to sit in the lobby like a HOMELESS PERSON! Rooms are to be ready by 3 but we are all waiting in the lobby for our rooms. Ten different families from Illinois. I rented a car so I could see this city, but I need a shower and change of clothes. I know what prison might feel like for me and even though there are no bars or guards and the view is nice I am a prisoner.
I will demand some customer satisfaction. If I could go to another Hotel I would but USA VOLLEYBALL require us to stay at the places they contract if our daughters play. What a racket. I will be reporting this to BBB. No one should have to pay to be stranded in a hotel lobby these prices. What we will all remember about this city is our wait. Not planning a return visit to this location and I will share my experience with all I come into contact with. My stay should be at a much lower rate! This is not good customer service!
Reviewed June 18, 2015
First trip to D.C. and decided to stay closer to Dulles than downtown DC. Paid fully for this trip a month ago with suite selection and upon arrival I was advised "they were booked fully and only had their corporate suite available." Which I gave it a try and it's a big conference table in the living room and then normal bedroom side. For staying four days a conference room wouldn't work and went back to the front desk and advised I wasn't staying there and they needed to give me what I paid for. They did but we're upset.
THEN, I got introduced to their motion detector AC system. Seems like a great idea at the corporate headquarters to maximize revenue by cutting HVAC costs but I will never stay at a Hyatt again. The system works great as long as you're in the living room moving at least every 15 minutes. Then it shuts off and prepare to wake up sweating. Also come back to your room blistering hot. I called downstairs and they sent a guy who said it fixed it; which he didn't. Spoke to the general manager and night manager as I was so tired of waking up hot and coming back to a blistering room.
All rooms in DC were full so was trapped. Then actually looked on You-Tube and there is a section to bypass it, yes travelers, actually a video to help others with this issue. Actually went through the steps and did it correctly per the travelers input video, and it still didn't work. Think the maintenance man tripped some switch in it as he knew I would attempt the bypass. Then I recalled my ACME cartoon days and used a rotating fan, balloons, and blowing streamers to keep the motion detector active every 15 minutes so the HVAC wouldn't kick off. Still didn't work! Stayed all around the country and this is far the worst idea and management reaction to paid customers request. Will be sending a letter to their corporate. I realize nothing will come of it but will be therapeutic somewhat.
Reviewed April 21, 2015
The room was filled with fleas (YECH!), the towels all were stained with what looked to be old blood, and the TV didn't work. "No signal."
We appreciate that ** tried valiantly to fix the TV -- but it was awkward that we were sitting there in pajamas while he worked. It was unfixable. He deserves credit for being helpful and apologetic (He clearly was embarrassed by the lack of empathy from management and offered to buy us dinner, which of course politely declined -- Why should he have to pay?). So much more than management who ended up billing us $18 extra for TV services!! No apology, no offer to change the room. If you have a shingle out, remember that you represent that company. It will a long time before I trust a Hyatt.
Reviewed April 7, 2015
6 room nights at the Hyatt, Amritsar, India. Aside from 15+ messed up experiences at this hotel over 2 nights, I'd like to complain about the biggest concern. I booked 6 room nights here, the website I booked thru (yatra.com) 1.5 months ago said inclusive of complimentary breakfast. Now they might have changed their tie up and breakfast is no longer included. The Country Inn and Ramada were on the list I was comparing with and then I picked these guys since though some things were less, no station pickup, I still was sure we were getting breakfast for us all. My confirmation email from yatra.com, was silent on the matter of breakfast, there was no "add breakfast" option anywhere either to cause me to believe it was remotely not included.
On check-in we were never informed that breakfast was not complimentary. When we ate, we were not informed this was a paid breakfast. The service was pathetic but thinking it was complimentary, we said let it be. We left MANY eateries to back come to the hotel to eat. What a major mistake! They just billed us at checkout no less - Rs. 1657 per room! I explained our situation, and requested we work something out since if i'd made a mistake then they had too had been lax by not informing me at any stage that their new "tie-up" with 3rd party agents no longer include breakfast. This is a tie-up they've done with the 3rd party, at no point was I aware of this! No hotel do I know of in India today that doesn't offer complimentary breakfast, I travel a lot and have been for 10+ yrs and this is the first one I've seen.
The staff was downright dismissive since i didn't have a screenshot of the page and said "We expect you to settle your bill in full if you expect to checkout". WOW. This is after I stayed up till 2:30 am talking to the staff about this, requesting them to meet me halfway or help me out here...and then we had to leave for the temple (purpose of our visit), at 4 am came back, at 11 am and checked out at 1 pm. Basically NO SLEEP thanks to them, so a complete wasted room nights and no sleep 2 days running. Anyway so if I wanted us to checkout - I did settle the bill. A waste of money on my part but water off their backs; they seem used to this highway robbery of customers once they're in the premises.
There was no WiFi on my floor, though I didn't get charged any less than others that did have it, just an arbitrary "your floor doesn't have WiFi" was all I got. There was disturbance throughout the night. Their flush didn't work, lock of the bathroom didn't work - changed rooms twice - slow responding staff, 3 hrs to change one glass, etc., etc. are just some of my other problems. This is not a Hyatt, this is some 2-star hotel property they seem to have given their name to. This is unreasonable to fleece a customer that's in distress and it seems every team of theirs was hand-in-glove to execute this to perfection. I am sorry I ruined a spiritual & holy trip of a lifetime by choosing to stay at this hotel.
Reviewed March 19, 2015
I called the front desk for a reservation at the Hyatt Place Downtown Charlotte and they told me they had one room left - a suite. The front desk then proceeded to transfer me to reservations. I mentioned I would like to pay for the room with my Hyatt Nights Certificate, Premier or even Elite. The manager at the Hyatt Place said he would only accept cash for the room - NO Hyatt certificates. REALLY. A one-night stay for an anniversary. Hyatt certificates are very easy to purchase but VERY difficult to use. Hyatt likes to offer them, but does not want to honor them. I have MY money invested in Hyatt with these certificates and this is the way I am treated? This is not the first time I have had issues trying to use Hyatt certificates either. I am VERY disappointed in ever purchasing/investing in a Hyatt product.
Reviewed Feb. 1, 2015
After we arrived in Miami from Indiana, we checked into the hotel on December 21 and left the car with the Valet Parking. We had the car loaded with Christmas presents for our kids. The following day we left and when we unloaded at the apartment we rented, we realized that most of the presents were missing in an amount close to $500. I went to the hotel and spoke with the valet parking manager Mr. Jose **, who assured that in January we would receive a check with the amount. Still not received anything and no answer on the cell phone when I called him. This is not acceptable for a Hyatt Regency Hotel and for any other hotel.
Reviewed Nov. 26, 2014
My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had problems until now. The trip was a surprise for my wife so I paid for the room via Western Union so she wouldn't see the deduction in our joint account from the hotel. Again, the hotel was paid for way in advance. Our stay was fine despite the trouble we had getting up to our room bc their system was down and they couldn't make additional keys. What I am furious about is that this hotel STOLE $226.88 from us after our stay. I understand that it is required to put a credit card on file, but I do not understand why the hotel double charged me and stole this money. And I really don't understand why they sent me a letter stating that they had to put a hold on the funds. They are not entitled to my money and I want it back right now or I will be forced to put these matters in legal hands. Like I stated before, we travel all the time but we will never stay at this hotel again.
Reviewed Aug. 29, 2014
My husband and I have been guest over the years at The Hyatt Chesapeake Bay MD location. We recently had a stay and a situation. We were told everything was settled. 3 days later they misused and overcharge our credit card (that's not a 5-star exp for sure). It has been other things about this location that has diminished over the years but this was the straw that broke the camel’s back. As I visit other review sites I see that there are many complaints about this location that I didn't previously know. It's a shame cause I met some really nice staff members here over the years, that in no way would treat their customers with anything less than a 5-star experience. But it takes a few bad apples to ruin a stay and keep you from ever spending your money there again! And the unrectified misuse of my credit card was one of them! smh Hyatt.
Reviewed Aug. 11, 2014
My husband wanted to do something nice for me for my birthday but we were on a tight budget because of school about to start and travel for work later this month for him. So in our search we found the Hyatt Regency Hotel in Miami. We really enjoyed our stay!! The hotel was quiet and peaceful, no noise in the hallways, the poolside was clean although I never received poolside service with swimming. I can really appreciate a great stay for a great price and great company. The front desk staff were also helpful. My husband and I really felt comfortable and at home. The staff at the restaurant downstairs were pleasant and thoughtful. Claudia ** was awesome at everything. KUDOS TO CLAUDIA for her excellent service and hospitality. We would definitely stay here again!!!
Reviewed July 14, 2014
I booked 2 rooms at Hyatt in Florence, Ky. 1 month later I called as I had to cancel the rooms and spoke with a person at their 1-800 reservation number. I told her my son could not make it and we were cancelling both rooms. No problem and I would get a refund. In June, my card had not been refunded. I called and said I cancelled the rooms, I don't see a refund on this month's bill. She said that they had not been charged so the refund wasn't made. Fine I checked the prior bills and she was right. Now in July I have been charged for 2 rooms and cannot get them cancelled or refunded as I had to cancel by June 23 and only 1 of the 2 rooms were cancelled so I have to pay for the other room that didn't get cancelled. The assistant Gen Manager graciously made me only pay for one night...instead of 2 but at full posted price on the door.
Reviewed July 5, 2014
On 30-June-2014 newsman Jesse was not only escorted out of the Albuquerque Hyatt Regency by the police but also issued an injunction against returning. Should he return, he was told on camera, he would be arrested. Why? For doing his job interviewing attendees of the NOW convention for FOX news. Talk about unfair treatment of the press! And they want my business?
Reviewed March 3, 2014
I parked my car in valet parking and their parking subcontractor, Central Parking, gave my car away to someone other than myself. When I contacted them said that their insurance would not pay for it. Then when I filed a lawsuit against them, their legal team said that I filed the suit 3 days late, so the suit was dismissed. They are major scammers and cost me in excess of $15,000. I am not without any transportation.
Reviewed Feb. 22, 2014
I recently stayed at Grand Hyatt San Antonio Riverwalk on weekend. I was in the room with my friend and she was trying to open the curtain and then we saw it was too heavy and broken on the left side and it fell on her. When I was checking out, I told the front desk clerk about the problem and he said they would take parking and 1 of the 2 rooms I had off my bill. I believe they tried to be nice because some customers were around. When I got home I found out they did not fulfill their end of what was promised. When I called back, they said they just take out the parking fees and that's it. I was really surprised that Hyatt Hotel known as a famous hotel, in the failure in room safety and service that they gave me.
Reviewed Feb. 3, 2014
I arrived late into Charlotte, NC to a Hyatt House. Since I was arriving late, I expected around 11 pm, I called the hotel the night before to confirm my reservation and to let them know I would be arriving very late at night. My plane was delayed and the car rental was backed up and by the time I arrived at the hotel it was about 1 am in the morning. Despite the same person at the desk that I had spoken with the night before, she informed me they had oversold the hotel and there were no rooms. She offered that I could go to a no name hotel a few miles away as my only option. All other hotels were sold out. This was despite my confirmed with a credit card reservation and me being a Diamond reward status member (their highest level member).
When I told them I was not going to a non-brand name hotel and I would just like a pillow and blanket and I would stay in the lobby, they said I could not do that. It was not until they called the hotel GM, by this time it was 2 a.m., the GM of course said do whatever it takes to make me comfortable. They didn't make me pay for that night, but I did have to pay for the next night. They also gave me extra points, I think 2000 points.
What bothers me most is that when we tried to call the Hyatt corporate office, they only said we had to talk with the hotel itself, corporate could do nothing. When I finally got to the right person at the hotel, they were very nice and very apologetic. I am a frequent traveler and this experience made me extremely nervous on my next several trips - somewhat like PTSD. Thank you for allowing me to air my complaint.
Reviewed May 13, 2013
I was on a business trip. I have stayed at the Hyatt for many of my business trips. I've never experienced anything like this before. I had my wife and kids with me on this particular trip. When my wife left to pick me up from work, a man entered (with my teenage daughter and preteen son) without announcing himself using the hotel master key (wearing plain clothing). As if that wasn't enough, he started asking my daughter inappropriate questions such as "Who are you?" When I returned to the hotel, I went downstairs to inquire who was this person and why did he have a key to my room. The reply was shocking to say the least! I was told he was a night shift manager!
I proceeded to file a complaint with the front desk staff. However, they decided to call the manager downstairs to discuss this issue. The manager outright denied it. I was due to check out the next morning where I did meet with the daytime manager concerning this issue. I was told that he was aware of this issue and that the nighttime manager did in fact enter into the room unannounced, as my daughter had stated earlier. I was then informed that this was simply a mistake and that this kind of stuff happens all the time. I then was offered a free night at this same hotel! In conclusion, be aware! This hotel is nonchalant about entering into your room unannounced!
Reviewed March 13, 2013
I would like to tell you about my stay at the Hyatt in Greenville, SC. I checked in on March 8, 2013, and as we arrived, we told the bellman and the parking attended that we could handle everything. My husband put me out in front and my grandson got out to get a cart to unload our baggage. The bellman told him he would do it after we told them we did not need help. Of course, he was only looking for a tip (which I did). We get to our room and there is no refrigerator or microwave. We have those 2 items in a much cheaper motel. Then they tell us it will be $25 for them and also $9.95 for 24 hours of internet. This is unheard of in most motels. The room was dated and a very small bathroom. Needless to say, I will never stay at a Hyatt again. Also, we were charged $6.00 a day for doing our own parking in the parking garage. We were never told this information. We were a part of a much larger group from Aiken.
Reviewed July 9, 2012
This review is for the Hyatt Regency in Newport Beach, CA. We booked a room at this hotel only because it was the chosen site for my husband's 30th high school reunion. As an elementary school teacher, I make a modest living and have to be conscious about what I spend. Therefore, I was not very pleased with my stay at this hotel. First, the room itself was very disappointing, not very upscale. You have a mini refrigerator, but no microwave. There’s one bed, tiny bathroom and a television with extremely limited channels - no Disney or Nickelodeon for the kids. However, the grounds themselves are very classy. They have three pools, two of which are heated. Each pool is well stocked with towels. They have two ping pong tables and a shuffle board game available for children free of charge. There is a fitness room free of charge.
Most of these areas were somewhat crowded most of the time, probably because no one wanted to stay in their crummy rooms! Golfing is also available, but overpriced for what is offered. You will be billed $18.00 for an adult, $12.00 for a child for a poorly designed nine-hole course. My husband and I wanted to search for local restaurants as eating at the hotel for every meal would be too pricey for a family of 3. Don't think you can go get a cheap snack at the gift shop either. An ice cream sandwich is $3.75. We tried to connect to the internet with our laptop. We were extremely dismayed to discover that there was an $11.00 charge for internet access. We weren't going to waste money that way so I decided to try a phone book. My room did not come with a standard bible or phone book.
Then I started to get suspicious and I told my husband that we were probably getting charged for parking. Sure enough, $30.00 for parking a day! My husband was livid. Luckily, the manager CJ took care of us and helped make our accommodations a bit more pleasant. There is no free breakfast buffet either, it will cost you $30.00 a person. The buffet is extremely well done, but expect to pay for it and eat your money's worth. This is not the hotel for the average Joe. If you have money to spare, can upgrade to a nicer room, would not have any issues with extra charges or overpriced meals, you may very much like this hotel.
Reviewed June 25, 2012
I have a question about hotel policy in the USA. Especially, I don't understand Hyatt Regency Cambridge’s refrigerator charge policy. I am staying at Hyatt Regency Cambridge from June 16 to June 20. I couldn't find the refrigerator in my room and I have asked about it from the front desk staff. He said that if you want to use a refrigerator, it is for a $25 charge. It is a resident hotel and I already paid over $350 per night to stay but is there an extra charge for a poor quality refrigerator?
I called the office headquarters and she informed me that different Hyatt Hotels have their own different policies. Can you explain to me why this happened? It is not fair to the staying customers to pay extra. Is it common? Where can I tell my story to get the right answer? Hyatt keeps saying that it is hotel policy. If the customer feels unfair, the policy should be changed. Please get back to me with a reasonable answer.
Reviewed Dec. 22, 2011
Our stay at the Hyatt Regency San Antonio went as we expected from a Hotel with such high standards for customer care, up until our check out date. On the morning of December 21, 2011, around 8:15 am, my roommate and I were finished packing and proceeded to leave our room, which is room number 470, to knock on the door of our traveling partners in room number 462. We were knocking on their door gently to ask if they were ready to meet us in the lobby for check out but out of nowhere the room attendant working on that floor snapped at us and told us, "You need to be quiet! There is no one in there so stop standing here!" complete and utterly shocking, this woman's reaction was absolutely inappropriate, overly exaggerated, and condescending. For guests staying at your hotel, this was not how I wanted to be treated.
On the morning, I am about to check out. We asked for her name and she proceeded to grab her name tag from her shirt and joust it in a forward projecting movement while saying her name "SYLVIA" in a garish and begrudging manner. Unbelievable that someone with this kind of attitude would be left to interact with hotel guests coming and leaving that floor. So anyways, we proceeded to meet our friends in the lobby to check out and move on from that annoying but miniscule situation. After checking out, I walked back to my group of friends who were then standing with two gentlemen from security saying they have been called to confront us because the floor attendant had complained about our confrontation with her. These two security personnel did not make matters any better.
We thought they would be coming to give us some reassurance about the situation but instead they came onto us rather aggressively and one sided. This situation blew up into something much larger than what had started it and the embarrassment of being confronted by 2 aggressive security personnel for false accusations made by a bitter maid was absolutely inappropriate on the part of your hotel. Without listening to both sides of the story, they sided with the floor attendant and made us feel as though we were not even taken seriously as guests of your hotel. Not only did they confront us about the situation in the hallway, they then proceeded to escort us to the front door! We just stayed there for the night, checked out, and now we're being thrown out? For what? Under what terms? with what evidence?
This was completely ridiculous and absolutely wrong on the part of the hotel which is supposed to be a haven of customer care. This trip was supposed to be part of a dream vacation around the United States with my guests from Asia. This is their first time visiting Texas, but what a nightmare that whole Hyatt experience gave us, a headache that dampened the mood for the rest of our time in San Antonio. I could tell that the entire group was affected mentally and emotionally throughout the rest of the day and that is something that cannot be compensated for. I wanted to treat them to a luxurious experience on the River Walk which it definitely started out as when we got there but after dining at your restaurant, drinking at your lounge, sleeping on your bed, we were escorted out the next morning as if we were people from the street. How utterly embarrassing for my guests to be treated like this! I am completely outraged!
Reviewed Sept. 30, 2011
First, GPS will not direct you to the property and Hyatt knows this. They will or did not inform me of this when I called and spoke prior to arrival via car that day. I requested a late check-out as I arrived after midnight. Housekeeping could not read the "Do not disturb" knob hanger provided by the hotel. Three times before 11 am, they attempted to enter thus, interrupted my sleep.
Upon check out the management addressed me as "dude" and would not introduce themselves, remaining completely unprofessional. Aaron ** is noted as the manager and was the employee who had to be pressed and was argumentative about giving me a receipt for my stay. That was a horrid experience. Avoid Hyatt at all costs. They do not care.
Reviewed Nov. 20, 2009
Reviewed Feb. 13, 2008
Got an offer to stay in this hotel for 2 night using my Hyatt Gold Awards, also got 2 emails from Hyatt, signed by M. Hickey General Manager, confirming this offer.
During check/out, I was informed that this offer wasn't valid anymore and got charged a random rate.
Staff and Management weren't responsible and/or helpful with this situation. Took no responsibility
Reviewed Sept. 4, 2007
bad bad service. under great renovation. if u love caution tape, orange cones tarp & heavy duty equipment this is the hotel for you. no water pressure, no drainage, takes foever to run a bath. you will stand in 3-5 inches of water while showering no pool, but when you call & ask specifically about pools- they will say the hotel has3. "all day dining" ends at 10 p.m. if you order any meal close to closing time they will eiter put you on hold until after they are closed or tell you how mad your order will make the kitchen. makes you wonder about your food.
the maintenance man almost caught our room on fire replacing one of the two broken lamps in our room. at the same time he ruined my phone charger that was plugged in that he did not unplug. i was told to go buy another one and let them know how much it was. unacceptable. the so-called concierge gave us incorrect directions to the beach and we ended up on a closed road that i had to try and back out of. reccomended a horrible resturant that was overpriced. parking lot unlit & across the street. all the parking spaces in the lot where u stay are consumed by the renovation equipment. very far walk with small children.scary at night. not family friendly. no pool. awaken each morning by either chain saws or drills or men yelling at one another. patios are not lit unuseable at night.
our view was the constuction and the staff had the nerve to say that we had a bay view. ha! had to call for towels everyday, maid has to make a special call to house manager if you want big towels. two days we were left no wash cloths, no hand towels. no coffee pot in room. carpet and patio stained and filthy. the staff makes no excuses & will do nothing to make better.
Reviewed Sept. 3, 2007
Flight was cancelled out of Nashville on Friday, I called Priceline and they told me to contact the Hotel, I did but when my family and I arrived Saturday we had no rooms. The grand Hyatt did not try to find us another room elsewhere and would not even call us a cab. My family and I were on our own lugging our suitcases up 46th ave. in search of another hotel.
Reviewed Aug. 10, 2006
conference, which is now unrefundable.
They want me to register at a hotel 5 blocks away and ride a shuttle bus. This was what I was avoiding by confirming a room at the conference center prior to registering. So a guarantee at the Hyatt Regency Dallas means nothing if they want to cancel your reservation with no consideration for how much money
you spent to get there. This how
law enforcement public servants are treated, we only matter when someone is
Reviewed Jan. 31, 2006
My husband and I had reservations in New Orleans for 9/1 through 9/5. Well of course, Hurricane Katrina changed everything. It was our anniversary so we were still wanting to do something. On 8/28 I made reservations OVER THE PHONE at the St. Louis Hyatt Regency after looking up the phone number on the internet. I called the very next day to cancel because we decided to not to go. I was told on the phone that I would be charged a $50 cancellation fee. After 5 months and many arguments with the people at the hotel, I am being charged $156 because even though I cancelled on 8/29 for a reservation on 9/1, I wasn't within the 72 cancellation window so they charged me for a night's stay. They told me since I made the reservation over the internet I should know that! ???????????
I did NOT make the reservation over the internet but the man making my reservation put it down that I did because I told him that I got the phone number off the internet. By putting that down, I was supposed to get some special deal. You have GOT to be kidding me!! $160 a night is NOT a freakin' deal! Especially when they are charging me for a night that I didn't even spend there! I have no proof that the man told me that there would be a $50 fee and he probably doesn't even work there anymore anyway. And they didn't seem to care whether I stayed or not!
Reviewed Nov. 12, 2005
IVE BEEN HERE SINCE NOV 9 TH PAYING DAY BY DAY CASH, AND ON NOV 11 I WAS TOLD THEY WERE ALL BOOKED OUT BUT I CAN STAY IF I PAY 300 DOLLARS THAT IS SO RUDE AND TOTALLY IN CONSERDIRATE TO ME AS A GUEST NOW TODAY IS NOV 12 AND THEY SAID THEY WERE ALL BOOKED UP THIS MORNING BUT THEN THEY CALLED ME BACK AND TOLD ME I CAN STAY IF I PAY 300 AGAIN!
Reviewed July 15, 2005
I recently frequented the Hyatt Regency to meet some friends and enjoy an evening in one of the restaraunts and bars located in the facility. On this particular evening, the consumption of alcohol was excessive. According to a third party not involved with anything that went on that night, I had had too much to drink and was taken to a room where I became combative with security. At some point, I ended up in the local emergency room. I do not recall most of the incident but do recall at some point mentioning that the I knew the general manager because he had made purchases from me in the past at my work.
Reviewed March 16, 2005
I want to give you feedback about your hotel in Rochester. I'm a frequent traveler with Platinum status at Starwood, and Gold status at both Marriott and Hilton. I decided to try your hotel with the idea of establishing a more frequent relationship.
I was greeted at the front desk with the factoid that the mattresses and rooms had not been changed in 13 years but that - good news - the hotel would be changing everything in the future. I'm not sure how that helps current travelers. To put it charitably, the room was tired. The non-smoking room smelled of stale smoke and deodorizer - probably from the fact it has not been upgraded for years. The curtains are frayed with holes in it. The furniture looks beat up. The bed was flat with the springs coming through. The bedspread was dirty as was the blanket which is cheap and stained. I was up half the night trying to get comfortable. The shower is grimy and dated. If the owners intent is to squeeze every nickel out of the place they succeeded. The experience was awful. You should be ashamed.
These observations were conveyed to the manager who was obviously embarrassed. He did send an amenity which was appreciated. I will never stay at this hotel again. In fact I will make it a point not to stay at a Hyatt again unless I absolutely have too. I will also convey the experience to my business associates. Obviously you have forgotten the maxim that the experience of the stay is remembered long after the event that brought the person to the hotel.
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