Hyatt Hotels Reviews

Everyday here at HYATT ZIVA was great especially all staff. My favorite restaurant are La Plaza, Bon Vivant, Beach Grill, and last Dozo. If you want to sit at the hibachi table make reservation ahead between 3-5 pm. 24 hours gym is awesome. Free weights up to 90 lbs. Activities was okay and the shows was also okay. The dancers both females and males was good, but they should take out the big head props, the old men routine and especially the ** Afro hair from Tropicana show, that was ugly and was a distraction to the pretty ladies. No basketball court here, adult pool was okay. No breeze going through. No beach swimming, I did love that they clean up plastic debris and any kind of debris from the ocean. The pool infinity was great.

We headed to Target Field a couple hours later to buy game tickets, and were SHOCKED that we couldn't because our card was declined. We immediately checked our account and were STUNNED to see a $250 charge from the Hyatt Regency! I immediately called them and was told they charged $250 to our card for an "incidental deposit".

We were NEVER informed of this deposit, and NEVER authorized the charge. They nearly emptied our account and we couldn't go to the game or even out to eat - the only way we ate was to charge room service to the room - overpriced yogurt & pita! And, to add insult to injury - they said the deposit would have only been $50 if we reserved through the hotel, or gave them cash at check-in for it! What a huge waste and disappointment. Wish we would have just stayed home!

Today, I checked with the hotel (in person) to make sure that there were no problems with tomorrow's reservations. The desk clerk stated the hotel was oversold and we would not get the rooms I had reserved. To be fair, this hotel has only been opened for about 6 months and apparently some of the staff haven't been properly trained. Anyway, the reservations were cancelled. I stayed here before and didn't have any problems. During that stay, the housekeeping was excellent, the restaurant was top-notch, and the top floor bar was one of the best in the area. Too bad it's gone downhill in such a short time.

I went back to the room and we had no remote for the TV. I called the front desk and asked could we get one please. It took 10-15 minutes for someone to bring one. Once we got that remote it didn't work. We had to go to the front again to ask for another one. That one did not work either. I finally saw a housekeeping lady in the hallway and asked her to please help us and she had maintenance bring us another one. To make matters worst the couch in the room was worn out, it was shabby and looked like it needed to be thrown out. We had two burned holes in the carpet, mold in the shower, and hair/dirty stuff in the draw inside the bathroom where the hair blow dryer is located. I never used the blow dryer. I was disgusted and wanted to get through the awful stay that I was experiencing.

To make matters worse once I got home I realized I must have left my keys inside the room. No one called me to inform me that my keys were found. I called the hotel back at 8:03 pm on June 16, 2019 and spoke with the same clerk that checked me in and advised him I stayed in room 116 and I wanted to know if any Keys was found. He told me, "Yes, housekeeping found them in the room". I was livid that no one from the hotel thought to call me so I could turn around or at least give me a courtesy call to let me know my keys were as located. I live 2 hours away and was locked out of my home searching for the keys. I am totally not happy with the stay at this particular hotel and do not think I will ever return.

Now, the Hyatt Keystone...Different story. I booked a ski trip and was unable to get there on the first day because the Denver Airport was closed and my flight was cancelled. Before I knew my flight was cancelled, I called the hotel and let them know my arrival was going to be very late, or not at all. They informed me of their cancellation policy, but said because of the impending storm, they were offering a 1 time waiver. The waiver would apply if I was unable to make it to the hotel on the first night of my stay. Although I know the policy, and didn't ask for a waiver of my first night (I booked 4 nights), I happy to know that it was available.

Then, after my flight was indeed cancelled, I had the misfortune to speak to a manager named Jamie. She was rude, condescending and in my opinion extremely ignorant. If you are like me, and you value good communication and respectfulness, this may not be the place for you. In my opinion, she should work at the NYS Dept of Motor Vehicles. She would fit in very well there... Customer service doesn't seem to be her thing. If she told me that one of her co workers, extended the waiver mistakenly, and it wasn't available, I'd be ok with that. The way she spoke and the contentious nature of our conversation inspired me to write this post.

The next morning I contacted “**” who was running the front desk. I asked to be changed to a non-handicap room because of the noise and the fact that we literally had to hang our coats on the kitchen cabinet handles because the handicap closest only had shelves and rods at wheelchair height. I told her I would pay for any change or upgrade. She said she would check with housekeeping later (like those people are calling the shots for room assignment) and let me know. She didn’t even ask for my information until I insisted she write it down and call me back.

I went back up to my room and got on the Hyatt website and saw that they had availability for every type of room. I should also mention this hotel is under construction with remodel work and many areas have plastic taped over halls or areas, which distracts from the comfort and accommodations. Another thing worth noting is the walls and floors/ceilings are built very cheaply. I have stayed in a lot of hotels over the years and never been able to hear every door close, every conversation, or people walking around above my room to the point where it woke me up several times during the night.

After a few hours, my wife went back down to talk to “**” again. We offered to pay any amount to upgrade and move our room and told her we saw on their website that they did have rooms available. “**” said she had to hold those rooms in case real customers came in and that since we booked through a 3rd party seller, like Expedia, we had to stay in the room and had no other option. She told her to “read the fine print” and it says in there that Expedia blocks out and books the worst or least desirable rooms in the hotel, such as handicap rooms. “**” basically said, "Too bad, so sad."

We packed our stuff up and moved across the street to the Holiday Inn Express. This costs us several hundred dollars in non-refundable monies via Expedia, because we had 2 nights left on our stay at the Hyatt House of Cards. Two lessons learned here; never book through Expedia again for anything and never ever stay in a Hyatt Hotel. In my mind, ** is to blame at Hyatt house for her inability to understand customer service and doing everything to accommodate the guests.

I contacted the customer service center to see if they can do anything. However, the first representative hang up on me while putting me on hold and the second representative was kindly telling me they can't do anything. I asked to talk to a manager to see if they can help me out. However, the manager was very rude and embarrassing me all the time with a haughty attitude. I feel I was offended with discrimination maybe because of my accent. I like Hyatt hotels very much, but I feel hurt to be a Hyatt card holder. Thank you for your time and consideration.

I called, my bank sent along with my letter of explanation 16 pages to prove my allegations, my Superintendent emailed and called, and every time we got a different person. What is the matter with these people? Still have not been refunded charges and hold on partial amount is still on. Lovely, friendly people and staff, but NEVER give them a credit card not to be used for room charges.

The GM, Marie ** told me they had a dog show there a week or so ago! I have in writing that she would take care of my pest control, dry cleaning, pest supplies and verbally my house cleaning. When I told her my pest company told me not to use my luggage, backpack and now they were in my briefcase, as the fleas hide in the seams, I needed to go buy new. This was the first time I had used the luggage and Tumi briefcase and Tumi backpack as I had just started my job. When I asked her to reimburse these expenses, she said she would turn it over to their insurance company, Hanover.

Four weeks later I was told I had scabies, as they show up about 4-5 weeks after exposure!! I had not traveled anywhere else and as I stated I knew that bed was not clean! I contacted Hyatt guest relations, Tracy **, who said they would work with me as it should not cost me "a cent out of my pocket". I needed multiple treatments for the mites, my company car had to be towed twice due to fleas, my home treated twice for fleas and then I had to vacuum, wash daily sheets, towels, clothing, put in plastic bags for 7 days. My home is only 4 year old! This was physically exhausting.

I had made multiple calls to Marie, Hanover, and Tracy in guest relations. I had not been feeling well in early Nov. and went to my Dr.'s office. I had 3 seizures while in her office and was transported via ambulance to the hospital. Test were negative but after speaking to poison control and the National Pesticide Information, I was having side effects from all the ** used on me, in my home and my car. This has caused incredible pain and suffering. Here we are heading into 2018 and no one will return my calls, my pest supplies, etc. Medical expenses and supplies needed to go 7 days have totaled $5000. This has created a tremendous hardship on me, not to mention my health, well being and loss of productivity with a new job. I should not have to hire an attorney to have this resolved as I was told my expenses would be covered between the GM, Hanover (Steven **) and Tracy **, guest relations.

My symptoms were classic of ** toxicity, headache, dizziness, confusion, joint pain, muscle weakness, tremors, severe malaise, fatigue and including convulsions. It acts the same as organophosphate poisoning and can remain in my home, car for 6-9 months. I just want to be reimbursed and put this horrific issue behind me. The way this was handled, or should I say not handled was so unprofessional and I don't think any Hyatt Board member would like their significant other being treated this way while on a business trip. A company needs to stand behind its mission, vision and values and this is not conducive of the Hyatt way!

I figured I will just sleep on the other bed. I went back to the room. I get ready to iron my clothes for work tomorrow. I went to restroom and lift the top to the toilet, and there was a feces stain underneath the top. That was the last straw. I started recording all of the unpleasantries as validation. I went back to the front desk and told them I need to be moved due to all of these findings. They moved me to the 2nd floor (room# 218). I went back to the room and gathered my belongings and went back to the front desk to exchange keys. When I get to the room **, I open the door, and there are stains in the carpet. I was the phone with a co-worker and stated here we go again. I went over to the bar area and was about to place my drinks in the refrigerator. When I open the door, this horrible smell came from the refrigerator, again. I left my drinks and snacks on the countertop.

At different places in the carpet, it sound like my shoes were velcro to the carpet. This time, there was no stain on the bedspread and did not see any stains on the toilet. I did not want to complain about the refrigerator or carpet, again. I decided to go to dinner, and I would find another hotel the next day after work. I returned back to the room to iron my clothes and get ready for bed. I open the closet to retrieve the iron and ironing board, and the floor base trim had come apart from the wall. I started shaking my head. After work on Monday evening, I visit the Hilton hotel, Homewood Suite, and Westin Lake Mary. I was very disappointed, because all of the hotels were booked. I am not sure if an event was taking place.

The only option left was to see if the Hyatt Place near the Orlando, FL airport had any openings. I decided that it was too much to travel 40 minutes there and 40 minutes back between the hotel and facility where I was doing training. I decide to bear through it. I called my director and told her what I experienced. I refuse to stay here, again. I never been so happy to check out of a hotel. It bothered me to the point where I showered with flip flops, and my eczema flared up due to the irritation. I uploaded the receipt. Also, I have attached a couple of photos, and one is a video recording of the different issues. It does not seem like the video is being accepted in the upload due to the type of file. I will be more than glad to email the video if someone would provide me with an email address.

The information received from customer service and email from manager did not match. I called customer service and spoke to two reps (Crystal & other name unknown), supervisor: Juan, and manager, Mark **. It was very frustrating dealing with customer service as a whole. Yes, I fussed Mark ** out because he was very rude to me over the phone. I asked for Corporate information and he told me nothing will get resolved and the charge is not going to change. The housekeeper lied as well. I waited on the supervisor to call me back and that didn’t happen. Unfortunately, all customer service people just read notes from a screen and believe what the hotel management says instead of listening to the customer. I do know some people can lie about things, but I did not and that is why I was so disappointed with their response.

I was accused of smoking. I do not SMOKE AT ALL. I can take a lie detector test to prove my innocent. I will NEVER go back nor recommend this Hyatt Sugarland, TX to anyone. After reading other reviews, it appears these type of things are a trend for this company and no one do anything. I am also concerned this place of business will continue to do this to customers and get away with it. It is sad how a good company can keep overcharging customers without giving a valid explanation. A courtesy call from Hotel management team would have been helpful before charging more money on my card. Secondly, the room had hair particles all over the room including restroom. The hotel was also VERY LOUD from other guests, but I chose to stay because it was close to family member and we were leaving early in AM before checkout time.

I WILL NO LONGER RESERVE ANY ROOMS with this company. I use to love this hotel, but now it has left a bad taste in my mouth. You can go back to this hotel, but I will not EVER. I am entitled to share my bad experience about this hotel. What are customers right when dealing with such problem. It appears these types of situations are getting lost in limbo. I dealt with this issue for three days with no resolution. I consider this situation as a consumer defamation of character.

Wedding: Dec. 18, 2016. I hired babysitters in the babysitting room and had ordered pizza from the Hyatt Regency for the kids dinner. The waiters were serving the children adult plates which I was charged extra for, stating that we had overages. Invoice was around $8,000 after all that I paid for the dinner Henna, and wedding reception. I paid the invoice, but the hotel seemed to show no remorse for my missing items. The only good thing I have to say about those 2 events was that the wedding planner assigned to us through the Hyatt Regency, (Michelle **) was wonderful to work with, but she is no longer employed there. I am hoping she didn't lose her job due to the missing items which were not her fault when she had told us she placed them in a locked conference room.

The nightmare was July 9th. We were treated terribly by the new wedding planner that was assigned to us, Rhonda **, and her manager Andreas **, even during the tasting! I was informed 2 or 3 weeks prior to July 9th, (wedding day), that another event was booked in our ballroom for the same day, and the ballroom will be available to my decorators, vendors, etc. at 3:00 PM for our 6:00 PM wedding reception. At that point, I felt like I'm going to have a stroke! I called up corporate office and complained, they spoke to Rhonda, and then, Rhonda told me they can offer me a different ballroom, (their worst one), or they will try to accommodate my decorators and provide them with space the day before, and at 3:00 PM, they can move everything into our ballroom for the wedding reception. This included setting up a white dance floor. I had no choice but to accept.

The night of the wedding reception: First, and Foremost, NO RESERVED SIGNS AT FAMILY TABLES!! Guests sat at the family tables, and we were being polite not to ask them to leave, so family tables were taken by guests, due to no reserved table signs as I had requested to Rhonda. We had agreed to coffee stations (in our contract), to be set out next to the dessert tables and infused water to be set out too. I asked Rhonda for the coffee and infused water to be set out at the beginning, during, and the end of the wedding reception, coffee was never set out, neither was infused water. No coffee, or infused water was ever set out.

At the end of the reception, I asked Rhonda about the coffee once again. She told me the urns were in the kitchen and no one listened to her to set them out, and blamed it on the Sunday staff. She also said that my guests were served coffee individually, when in fact, I was told by my guests they were dying for a cup of coffee, and never got it.

Requested cake cutting assistance, sent chef to help about 15 minutes after requested, and no sparkling cider in the bride & groom's champagne flutes! Dinner table weren't set up right. I requested a full place setting with Fleur De Lis napkins and got flat square folded napkins. No dinner plates. Just a small plate for a bread roll. Thank God for my wedding decorators because they saved the day to distract my guests from all the other obstacles, and the Hyatt Regency's mess ups, including the topper on the wedding cake actually falling on the floor. They replaced it, so that worked.

When I asked Rhonda about the table settings, she said we were crunched for time due to the previous event, and the staff had no time to do the table settings I requested. I booked my 2 sons' weddings which were 7 months apart and gave the Hyatt Regency New Orleans a lot of business, but will never do it again. I am disgusted that they got away with treating us like this after having 2 elaborate weddings which costed $300,000 plus!

Why do I do this? Because the Diamond level brings a few amenities which make being away from home bearable. Being greeted in a welcoming manner; staff making an effort to remember your name (and, no, this courtesy is not extended to the occasional customer); a room that contains a free bottle of water, a robe and my favorite tea; most of all access to the Regency Club if there is one (an important respite from the crowds in the lobby bar or restaurants).

Now that you have more than doubled the required nights there is no way I will ever be a globalist or beyond! Your new program requirements say to me, very loud and clear, Hyatt does not want me as a loyal customer. I now have no incentive to go out of my way to stay 25 or more nights at a Hyatt. I am now going to choose based on convenience and location. Whoever came up with this new program wants to clear out all the longtime loyal patrons. What a shame!

So, I called both company and they told me yes, that price is correct for everyone. I do not have to pay anything extra when I get there. Hyatt still denied to do price match. If Hyatt not willing to do price match then don't advertised. I am very disappoint with Hyatt and will never stay with this company again. Horrible service, they scam people to book with them and not keep what they advertise. I always been stay with InterContinental Hotels which is excellent, never have any issue with them. This is my first time with Hyatt and also last. In December I had a trip to Thailand and have a little issue with InterContinental. With no question ask, they give me room discount from 429/night to 129/night and add extra breakfast buffet at 2 differences restaurants for us family of 5. Unlike Hyatt 5 stars hotels but scam.

On top of this they added another "LUXURY tax". This is daylight robbery. They are cheating people to their face. I requested to speak to the manager but the people at the front desk said" Manager is busy and will call me in 10-15 mins " and I never got a call from them. Never book Hyatt, I will certainly not and strongly not suggest it to my family and friends.

I returned my car to "Kaipo", a valet, on May 12, and picked it up from "Kaipo" on May 13. My new wife, and I discovered our car had been keyed to the bare metal on the driver's side rear door, and rear fender. I reported this incident to Mr. **, the hotel's manager. He yessed me to death, and called the police to document the damage to my vehicle. He has yet to offer any compensation, not even a written hotel letter apologizing. In other words, THIS HOTEL DOESN'T CARE ABOUT ITS GUESTS!! And allows its employees to DO WHAT THEY LIKE!! How would you like that type of incident to be a memory from your honeymoon for the next 50 years??

My husband has a severe nut allergy. Never had an issue at previous Hyatt stays. Every day they would stick our room with nuts. It was recorded on our room number as they mentioned it every time we went into a restaurant. Our last meal there, my husband went into anaphylactic shock in one of their restaurants and almost died. A $1600.00 Mexican hospital bill. No response from Hyatt except, "we are working to ensure this never happens again."

The next day I called Hyatt and was transferred to Guest Relations where after waiting an hour and being told that my screenshot showed $230, which turned out to be a screenshot from the Hyatt associate that denied the claim, I was told that Guest Relations couldn't do anything about the matter anyway and I would need to contact that associate. I asked for a manager or supervisor from the Best Rate Guarantee department and was told I would need to get that information from the original associate that denied the claim. Aside: the day I contacted Guest Relations the Bookit.com price had actually gone up to $230.

Fast forward 3 days and I received an email from Savanah in Guest Relations saying that there was nothing they could do. Which I had been told 3 days ago from another Guest Relations associate. Prior to the email from Savanah, I had let the matter go. At this point I am highly disappointment in the lack of communication amongst the department same and within the Guest Relations department. The entire Best Rate Guarantee program seems like a marketing ploy that helps the company maximize profits by using unknowing guest to find resellers offering lower prices and mandate that they raise them to Hyatt.com rates. Ironically, I checked Bookit.com today and Hyatt.com and Bookit.com rate is 30% lower than Hyatt's.

So when I got back the manager DID NOT apologize for the inconvenience or thanked me for my choosing to stay there. Then I ask him why they didn't type it earlier. He said the other guy was new and didn't know he could do that??? Again no apology or thanks for anything... (I left early. Only stayed one night, but was supposed to stay 2 nights because I was so upset. Remember I was free because I was on points. That's how much I was upset.) I've stayed at Hyatt hotels many times and have never been treated like this before. They was no hospitality, consideration, humbleness or appreciation. Even from the manager.

The hotel room was very nice and clean. Bathroom was spacious. Beds comfortable and smelled clean in room. Breakfast was good, but mostly everything was cold (ex. eggs, french toast, potatoes) which helped shine some light on my stay. This hotel is a very heavy crime area because all I heard was sirens all night and people who looked like they were "on" something roaming the streets.

I called corporate customer service and explained what happened. They apologized and gave me 5,000 points toward another stay. They also spoke with Kiesha. I truly and sincerely believe that Kiesha was angry that I called corporate. She came up to our room with a miniature foam pillow. When my husband and I said we were upset, she called security and had us removed from the hotel. I am now waiting for a removal of the preauthorization they placed on my debit card account. (See image attached) This was heartbreaking because we were there for a wake and funeral of a close friend. We missed the funeral.

I feel this so unfair and I believe that my points were taken away with no notice of a policy change. I have recommended this hotel to employees who are looking for long-term accommodations. In fact my employer paid for me to stay during Storm Sandy because of the long term stay, but there are plenty of hotels in the area that offer the same but are more loyal to its guests. This was disappointing.

I then located a customer service/complaints phone number who did nothing but call the hotel that I was just hung up on by. Fast forward 5 hours later I finally get an "email" not "phone call" from the General manager stating that the charge is for having multiple people in the room, gum in the carpet, and a broken latch door. Well first of all the latch was broken prior to us checking in and we were told that the hotel was booked to full capacity per a Golf tournament. Secondly the gum I will take since I did have a sleepover for my 8 year old daughter, but the additional charge for a broken latch that they know have been like that I will not be held accountable for. This hotel has placed a bad taste in my mouth for their entire chain. I will not be staying here again. To top it off I still have not received a phone call from this General Manager!

I received a single confirmation email. Had I read it as close as a lawyer would have read an opposing brief I might have noticed that what I thought was a different rate for each night (not unusual, I once stayed 6 nights in 'Vegas and had 4 different room rates for the same room) was actually two different room rates for two different rooms, and the rates were per night, not for the duration. Nowhere in the confirmation e-mail did the total to be charged appear.

Check-in and the actual stay went as usual, except that the connecting door between the rooms was missing - not so great when traveling with 4 small kids, and the shower in one room was unsafe, almost to the point of unusable. We literally had to straddle the toilet to step in or out of the shower. The step over the toilet was especially dangerous because it is a big step and the bathmat cannot reach both locations. Using a towel helped a little, but lacking the ability to transfer force via tension in the fabric (as would occur when normally using a bathmat), a separate towel can slip quite easily.

Our visit to the fair was interrupted by a visit to the ER when one of the adults in our party stepped into a tree ring (sans tree) at Fair Park and fell over backwards and hurt her arm. The paramedics thought it was broken, but when we got to the ER and the tests were done it was just a bad sprain, but of course we were all up quite late so I called and asked what the latest checkout could be. They were quite accommodating so we slept in a bit the next morning. We checked out the next morning and drove back home, still unaware of the pain yet to come. Monday was a holiday, so we got an extra day to recuperate from a less than great vacation.

Then on Tuesday the charges for the rooms hit. We had been charged about the amount I expected - TWICE. I suspected fraud since just a few months ago Hyatt's cash register systems were hacked, so I called my bank. My bank's fraud prevention people called the hotel which transferred us to reservations. The only thing we managed to get was an admission that there should have been two separate confirmation e-mails. Had the reservations people been clear about the rate I never would have booked the rooms. If the confirmation email had not seeming been designed to confuse I would have canceled the rooms even if that meant canceling the trip.

There were other hotels with availability when I booked, many with lower prices than what I thought I was agreeing to. Also tempting was an entire five bedroom house for rent for less than half the price that Hyatt Place charged me, though it was 20 miles further down I30 (which is near to nothing to a Texan, many of us drive that far to get to a grocery store).

However with 4 tired kids in tow at the end of the day, I figured it would be worth the extra $150 or so to be a little closer and in a place that had been good for us in the past. Had the price been as expected I would have shrugged off the missing connecting door and just made a note to ask for a handicapped accessible room next time as I am sure such a room would not have the same shower problem.

As we had checked in around 11pm, we had gone straight to bed... waking up the next morning, I went out into the balcony and saw bird droppings on the wood and glass which for a 5-star hotel was disgusting. And I could see it had been building up as there was quite a lot on the side and into the balcony too. Bedroom was nice and spacious. We had interconnecting room which was good for us to communicate easily. The toilet door was really hard to open and close, the lights would go off by itself which wasn't the best when you are staying with a child. So following my complaints the next morning I had a chat with housekeeping and asked them if they could clean the bird droppings and ask maintenance to take a look at the door & lights which by the way was not done. Housekeeping would knock on our door 4 or 5 times when my parents told them we don't need a clean. Luckily I put on the DND light on.

So the next morning I asked another staff from housekeeping if I could speak with a senior staff, he said he was in charge at the time of that floor so I repeated the issues again and then went out for the day, came back around 4, still no change so then I contacted reception and they said someone will sort all this out. So we went out again and after returning back would see the problems still there. But we appreciated that our room was cleaned everyday and sheets had been changed. Next is the buffet... the food was nice, variety selections of breads, eggs, salads and cereals, plenty more. When we sat down for breakfast, 5 mins later the waiter comes, starts cleaning the table next to ours which was connected and started to spray which I'm pretty sure landed on our plates. Then kept asking if we had finished as trying to rush us which we found really rude. We had half board basis so its breakfast and dinner we had.

Dinner was also good, plenty of variety but unfortunately I had found a hair in my dessert, I asked the waiter, was told it's in the open, it could be anyone's, not specifically from the kitchen staff. But I found the hair in the dessert, not on the dessert. It was a still pudding, I had got with a spoon from the bottom. Don't give me that. Oh well but biggest downside was you often had to wait around till a table had been free which happened at least 4 times during our stay which was again so frustrating. Unfortunately our agency had told us half board drinks were included during meal times only but this was only at breakfast. We was advised by hotel at check in that drinks are not included which was upsetting but we appreciated that we was told at the beginning. So the second night we had dinner we requested for some cold water and also a glass of coke.

We asked if we needed to pay as we didn't leave a credit card for extras, we was told by a waiter we just needed to sign. So we walked up to the lobby, making way to our room and a waiter comes running behind us saying, "Excuse me, you have to wait," as if we was a couple of teenage kids trying to run away without paying. It was so embarrassing as everyone was staring thinking why did they not pay. My dad then paid them and the waiter went away. 3rd, 4th day same thing happened. We was told to just sign and go away. So on the last night when we had dinner we was stopped in front of other guests and asked to sign and pay for like 3 different receipts and pay for them. At that point I got sooo angry, I asked them, "Was there anything else we needed to pay for?" They said, "No."

Then on to the swimming pool area when we went for a swim around 6 pm we found cockroaches in both kids pool floating around so we moved in to the next pool where my 9-year old niece was not allowed to swim as it was an adult pool. We asked the lifeguard about the cockroaches, he said it falls from the trees and they can't do anything. Another disaster. Now on to the spa... I had went in there to book an appointment for my hair to be coloured. There was a guy on the reception, extremely rude and moody and looked at me like why are you even here. Mind you he did say "morning" but that's about it, his mood wasn't great at all. I had got my hair done by a lovely gentleman called Jason. He was soo lovely and him and Mercy did my hair so beautiful and were very kind and listened to my requests. It felt like I was in another hotel.

On our last day we was told to check out at 12 when our agency said we could checkout at 10pm as we had a night flight. The hotel did not have any information on this so I contacted my agency and spoke to a very rude person called Brooklyn. He said, "I don't know anything, you have to book another night." I told him to read the notes on our booking as the person who I spoke to who was Param and Brooklyn said checkout time is 10pm. He said he hadn't ever spoken to me before when I clearly have emails from him confirming the holiday payments. Anyway by this time my "luxury stress free holiday to Abu Dhabi" was a complete joke. Should've just stayed in London and gone for a weekend break. So when I went reception the lady said I will need to pay 600 dirhams in total to book for an extra night if we wanted to check out later on. We had no choice but to do this.

I went to my room, got the money from safe, come to reception, she says, "The total is 678 dirhams incl. taxes." I said, "But I had asked you before in total incl. taxes how much it would be, you said 600 dirhams." It was sooo annoying, all she was doing is smiling and saying, "Yes, no ma'am. You have to pay 678 dirhams." I went all the way back to the room, got the money, came back, she then finally booked us in. Later on around 8 we was having our dinner in the room and got a call from a gentleman saying, "Please could you come to reception and pay the remaining balance for this extra night which is 550 dirhams?" I had advised him, "It had been paid for in full," he then said, "Okay, I will find out." So I had got back to my dinner, he then rang again and this time spoke so rudely and said, "You have not paid the full amount, could you please come and clear the balance now?"

I had got really mad by this time and said to him to speak to the lady I paid and if that's not enough to check the reception camera. Do the full investigation then ring me back. I had told him I'm very upset by this, he said he was sorry but I had to pay. After about 20 mins he rang back and apologised for the "misunderstanding." Literally didn't care by this time, I just said, "Okay, bye." At check out the lady at the front asked me if I needed help as she was already with a guest checking them in. I said, "I would like to checkout." She said, "Could I take the key please?" So I gave it and I got nothing back. No thank you for staying with us, or have a safe flight. It was a complete joke, this stay. Me and my family work really hard and I was honestly so bitter in London I just wanted to get away. But I was honestly so happy to come back home. This holiday was the biggest mistake of my life.

When the employee brought our new key to us, I asked where our stuff was, and he said "I don't know". As I told him that they moved our stuff without our consent, he stopped me to say "I didn't move it". When we got to the new room and saw what was in the fridge, I called and asked for someone to remove the trash and was told that they were busy and didn't have anyone to do so. This ruined our whole trip. My wife was disgusted to think that someone had moved her undergarments from one room and laid them on the couch in the new room and had moved the individual components of her breast pump. I am still looking to find out if this is even legal.

The next day I met Camellia. Early Saturday morning around 2:30 in the morning I had asked for cot (roll away) because my 13 year daughter and I couldn't share a double bed. She was in the NAM pageant and we weren't getting sleep. The roll away would fit in our room due to safety concerns so the clerk checked for availability to upgrade to larger - there was none until check out later. So he reserved me one then. I checked in with the desk to see how long before we could move rooms at 11:30 am. That's when I met Camellia. It was being cleaned and she took down my number and would send bell hop to help us move rooms. She called me in fifteen minutes and made sure the switch was easy and quick. Everything I needed - roll away bed, extra pillows, blankets, towels - all she handled.

Later that evening when shift change we got call from Liz the next assistant manager letting us know if we need anything let her know - she take care of it. I had to scrape and save for this trip for my daughter to be in the pageant. But they made us feel like we royalty! I can't thank these women for all they did. They made the experience the best we have ever had! Thank you thank you!

What Marcos does not realize is with the Hilton next door and they have an outside Tiki bar and the pool is open until midnight he is going to have his repeat business staying at other hotels in the area. Now with the new Margaritaville about to open on the beach in Hollywood people will go to other places where they can use the pool up until midnight. It is Florida with perfect weather all year long. That is why people come here to visit. People and guest have complained but they have refused to change this rule that was just put in place this past year. For the past 20 years this has not been the rule. Corporate needs to take a look at this.

I will demand some customer satisfaction. If I could go to another Hotel I would but USA VOLLEYBALL require us to stay at the places they contract if our daughters play. What a racket. I will be reporting this to BBB. No one should have to pay to be stranded in a hotel lobby these prices. What we will all remember about this city is our wait. Not planning a return visit to this location and I will share my experience with all I come into contact with. My stay should be at a much lower rate! This is not good customer service!

THEN, I got introduced to their motion detector AC system. Seems like a great idea at the corporate headquarters to maximize revenue by cutting HVAC costs but I will never stay at a Hyatt again. The system works great as long as you're in the living room moving at least every 15 minutes. Then it shuts off and prepare to wake up sweating. Also come back to your room blistering hot. I called downstairs and they sent a guy who said it fixed it; which he didn't. Spoke to the general manager and night manager as I was so tired of waking up hot and coming back to a blistering room.

All rooms in DC were full so was trapped. Then actually looked on You-Tube and there is a section to bypass it, yes travelers, actually a video to help others with this issue. Actually went through the steps and did it correctly per the travelers input video, and it still didn't work. Think the maintenance man tripped some switch in it as he knew I would attempt the bypass. Then I recalled my ACME cartoon days and used a rotating fan, balloons, and blowing streamers to keep the motion detector active every 15 minutes so the HVAC wouldn't kick off. Still didn't work! Stayed all around the country and this is far the worst idea and management reaction to paid customers request. Will be sending a letter to their corporate. I realize nothing will come of it but will be therapeutic somewhat.

We appreciate that ** tried valiantly to fix the TV -- but it was awkward that we were sitting there in pajamas while he worked. It was unfixable. He deserves credit for being helpful and apologetic (He clearly was embarrassed by the lack of empathy from management and offered to buy us dinner, which of course politely declined -- Why should he have to pay?). So much more than management who ended up billing us $18 extra for TV services!! No apology, no offer to change the room. If you have a shingle out, remember that you represent that company. It will a long time before I trust a Hyatt.

On check-in we were never informed that breakfast was not complimentary. When we ate, we were not informed this was a paid breakfast. The service was pathetic but thinking it was complimentary, we said let it be. We left MANY eateries to back come to the hotel to eat. What a major mistake! They just billed us at checkout no less - Rs. 1657 per room! I explained our situation, and requested we work something out since if i'd made a mistake then they had too had been lax by not informing me at any stage that their new "tie-up" with 3rd party agents no longer include breakfast. This is a tie-up they've done with the 3rd party, at no point was I aware of this! No hotel do I know of in India today that doesn't offer complimentary breakfast, I travel a lot and have been for 10+ yrs and this is the first one I've seen.

The staff was downright dismissive since i didn't have a screenshot of the page and said "We expect you to settle your bill in full if you expect to checkout". WOW. This is after I stayed up till 2:30 am talking to the staff about this, requesting them to meet me halfway or help me out here...and then we had to leave for the temple (purpose of our visit), at 4 am came back, at 11 am and checked out at 1 pm. Basically NO SLEEP thanks to them, so a complete wasted room nights and no sleep 2 days running. Anyway so if I wanted us to checkout - I did settle the bill. A waste of money on my part but water off their backs; they seem used to this highway robbery of customers once they're in the premises.

There was no WiFi on my floor, though I didn't get charged any less than others that did have it, just an arbitrary "your floor doesn't have WiFi" was all I got. There was disturbance throughout the night. Their flush didn't work, lock of the bathroom didn't work - changed rooms twice - slow responding staff, 3 hrs to change one glass, etc., etc. are just some of my other problems. This is not a Hyatt, this is some 2-star hotel property they seem to have given their name to. This is unreasonable to fleece a customer that's in distress and it seems every team of theirs was hand-in-glove to execute this to perfection. I am sorry I ruined a spiritual & holy trip of a lifetime by choosing to stay at this hotel.

When I told them I was not going to a non-brand name hotel and I would just like a pillow and blanket and I would stay in the lobby, they said I could not do that. It was not until they called the hotel GM, by this time it was 2 a.m., the GM of course said do whatever it takes to make me comfortable. They didn't make me pay for that night, but I did have to pay for the next night. They also gave me extra points, I think 2000 points.

What bothers me most is that when we tried to call the Hyatt corporate office, they only said we had to talk with the hotel itself, corporate could do nothing. When I finally got to the right person at the hotel, they were very nice and very apologetic. I am a frequent traveler and this experience made me extremely nervous on my next several trips - somewhat like PTSD. Thank you for allowing me to air my complaint.

I proceeded to file a complaint with the front desk staff. However, they decided to call the manager downstairs to discuss this issue. The manager outright denied it. I was due to check out the next morning where I did meet with the daytime manager concerning this issue. I was told that he was aware of this issue and that the nighttime manager did in fact enter into the room unannounced, as my daughter had stated earlier. I was then informed that this was simply a mistake and that this kind of stuff happens all the time. I then was offered a free night at this same hotel! In conclusion, be aware! This hotel is nonchalant about entering into your room unannounced!

Most of these areas were somewhat crowded most of the time, probably because no one wanted to stay in their crummy rooms! Golfing is also available, but overpriced for what is offered. You will be billed $18.00 for an adult, $12.00 for a child for a poorly designed nine-hole course. My husband and I wanted to search for local restaurants as eating at the hotel for every meal would be too pricey for a family of 3. Don't think you can go get a cheap snack at the gift shop either. An ice cream sandwich is $3.75. We tried to connect to the internet with our laptop. We were extremely dismayed to discover that there was an $11.00 charge for internet access. We weren't going to waste money that way so I decided to try a phone book. My room did not come with a standard bible or phone book.

Then I started to get suspicious and I told my husband that we were probably getting charged for parking. Sure enough, $30.00 for parking a day! My husband was livid. Luckily, the manager CJ took care of us and helped make our accommodations a bit more pleasant. There is no free breakfast buffet either, it will cost you $30.00 a person. The buffet is extremely well done, but expect to pay for it and eat your money's worth. This is not the hotel for the average Joe. If you have money to spare, can upgrade to a nicer room, would not have any issues with extra charges or overpriced meals, you may very much like this hotel.

I called the office headquarters and she informed me that different Hyatt Hotels have their own different policies. Can you explain to me why this happened? It is not fair to the staying customers to pay extra. Is it common? Where can I tell my story to get the right answer? Hyatt keeps saying that it is hotel policy. If the customer feels unfair, the policy should be changed. Please get back to me with a reasonable answer.

On the morning, I am about to check out. We asked for her name and she proceeded to grab her name tag from her shirt and joust it in a forward projecting movement while saying her name "SYLVIA" in a garish and begrudging manner. Unbelievable that someone with this kind of attitude would be left to interact with hotel guests coming and leaving that floor. So anyways, we proceeded to meet our friends in the lobby to check out and move on from that annoying but miniscule situation. After checking out, I walked back to my group of friends who were then standing with two gentlemen from security saying they have been called to confront us because the floor attendant had complained about our confrontation with her. These two security personnel did not make matters any better.

We thought they would be coming to give us some reassurance about the situation but instead they came onto us rather aggressively and one sided. This situation blew up into something much larger than what had started it and the embarrassment of being confronted by 2 aggressive security personnel for false accusations made by a bitter maid was absolutely inappropriate on the part of your hotel. Without listening to both sides of the story, they sided with the floor attendant and made us feel as though we were not even taken seriously as guests of your hotel. Not only did they confront us about the situation in the hallway, they then proceeded to escort us to the front door! We just stayed there for the night, checked out, and now we're being thrown out? For what? Under what terms? with what evidence?

This was completely ridiculous and absolutely wrong on the part of the hotel which is supposed to be a haven of customer care. This trip was supposed to be part of a dream vacation around the United States with my guests from Asia. This is their first time visiting Texas, but what a nightmare that whole Hyatt experience gave us, a headache that dampened the mood for the rest of our time in San Antonio. I could tell that the entire group was affected mentally and emotionally throughout the rest of the day and that is something that cannot be compensated for. I wanted to treat them to a luxurious experience on the River Walk which it definitely started out as when we got there but after dining at your restaurant, drinking at your lounge, sleeping on your bed, we were escorted out the next morning as if we were people from the street. How utterly embarrassing for my guests to be treated like this! I am completely outraged!

Upon check out the management addressed me as "dude" and would not introduce themselves, remaining completely unprofessional. Aaron ** is noted as the manager and was the employee who had to be pressed and was argumentative about giving me a receipt for my stay. That was a horrid experience. Avoid Hyatt at all costs. They do not care.

During check/out, I was informed that this offer wasn't valid anymore and got charged a random rate.

Staff and Management weren't responsible and/or helpful with this situation. Took no responsibility

the maintenance man almost caught our room on fire replacing one of the two broken lamps in our room. at the same time he ruined my phone charger that was plugged in that he did not unplug. i was told to go buy another one and let them know how much it was. unacceptable. the so-called concierge gave us incorrect directions to the beach and we ended up on a closed road that i had to try and back out of. reccomended a horrible resturant that was overpriced. parking lot unlit & across the street. all the parking spaces in the lot where u stay are consumed by the renovation equipment. very far walk with small children.scary at night. not family friendly. no pool. awaken each morning by either chain saws or drills or men yelling at one another. patios are not lit unuseable at night.

our view was the constuction and the staff had the nerve to say that we had a bay view. ha! had to call for towels everyday, maid has to make a special call to house manager if you want big towels. two days we were left no wash cloths, no hand towels. no coffee pot in room. carpet and patio stained and filthy. the staff makes no excuses & will do nothing to make better.

conference, which is now unrefundable.

They want me to register at a hotel 5 blocks away and ride a shuttle bus. This was what I was avoiding by confirming a room at the conference center prior to registering. So a guarantee at the Hyatt Regency Dallas means nothing if they want to cancel your reservation with no consideration for how much money
you spent to get there. This how
law enforcement public servants are treated, we only matter when someone is

in trouble.

I did NOT make the reservation over the internet but the man making my reservation put it down that I did because I told him that I got the phone number off the internet. By putting that down, I was supposed to get some special deal. You have GOT to be kidding me!! $160 a night is NOT a freakin' deal! Especially when they are charging me for a night that I didn't even spend there! I have no proof that the man told me that there would be a $50 fee and he probably doesn't even work there anymore anyway. And they didn't seem to care whether I stayed or not!

I was greeted at the front desk with the factoid that the mattresses and rooms had not been changed in 13 years but that - good news - the hotel would be changing everything in the future. I'm not sure how that helps current travelers. To put it charitably, the room was tired. The non-smoking room smelled of stale smoke and deodorizer - probably from the fact it has not been upgraded for years. The curtains are frayed with holes in it. The furniture looks beat up. The bed was flat with the springs coming through. The bedspread was dirty as was the blanket which is cheap and stained. I was up half the night trying to get comfortable. The shower is grimy and dated. If the owners intent is to squeeze every nickel out of the place they succeeded. The experience was awful. You should be ashamed.

These observations were conveyed to the manager who was obviously embarrassed. He did send an amenity which was appreciated. I will never stay at this hotel again. In fact I will make it a point not to stay at a Hyatt again unless I absolutely have too. I will also convey the experience to my business associates. Obviously you have forgotten the maxim that the experience of the stay is remembered long after the event that brought the person to the hotel.