Hilton Hotels Reviews

I spoke with the lady at the front desk of the Hilton Hotel named TAMEESHA. She was extremely rude, cut and dry, and told me she could not do anything, and if I did not stay, I would be charged for the night. I requested to speak with the manager, was not in till the following Monday. Today, he responded back and after listening to the story, he told me it was hotel policy but they had to charge for the night.

Customer service is not important. Reservation mistakes, not important. I called the Corporate offices, after explaining, NOT IMPORTANT EITHER. They stated that they could not override whatever the hotel bills for. So a manager decided that he would charge us half of the rate of the room. It is not important, anything that may have happened, NO CUSTOMER SERVICE IS IMPORTANT. There are many hotels out there that are willing to have better customer service than this. It's not important how loyal and how much you may have spent being a loyal customer. Therefore, from here forward, we will seek another hotel chain.

During my stay two credit cards were charged double the amount that the room cost and when this was brought up I was greeted with horrible customer service. My biggest concern is when speaking to you, JONATHAN **, Assistant Director. I was not greeted with warmth or even an ounce of concern for what I was dealing with at the hotel that he "runs", the front desk area. He repeated it to me over and over again. When speaking about the incident, I was continually asked about if I had money or not. Inappropriate.

Also, the room maid was the only person who could repair the safety deposit box and she was not on duty and scheduled to return the following morning which didn't matter since we would be checking out at 7 am. Isn't it hotel policy that staff members should not enter a guest room without permission and doing so is an invasion of privacy? When we returned home, this negative experience was reported via email to the property. In response, Sylvia **, Front office and Reservations Manager apologized for our experience and that she intends to educate and train her staff to better address and resolve guest issues in the future.

He again came back and said no. We asked him to take us inside where the bags were stored for which he refused. Then we had to forcibly get inside where we were shocked to see the 2 bags lying there. That fellow jumped and snatched the paper slips from the bags so that we cannot have further proof for complaints. We wrote this to the Hilton Customer support who send it to the person who was so negligent and ill-behaved as he did not even said sorry. In the email he has written that he found the bags and gave them to us whereas he did nothing. Then he wrote Names were not readable whereas he has got the Names clearly written from us.

Above all this he has written that it's complimentary service so no responsibility. Shocked to see that person who is so negligent, ill-behaved, irresponsible is made to give us the reply. No higher authority tried to inquire the truth of the matter and fact which is complete non-sense. Hilton according to us is the most ill-managed hotels for us as compared to Novotel, ibis, Holiday inn etc.

Time after time we were told to speak with the manager only for him to not show up or suddenly disappear. There was no effort to resolve the issue in a professional reasonable manner. Then the situation got even more ridiculous...out of the blue three of our other reserved rooms for our incoming guest are were cancelled...yes cancelled!! They changed the rate once we arrived, canceled 3 rooms, customer service is non-existent and they pass their mistake off on the customer and management is, WELL actually there is NO effective management.

DO NOT STAY at this Hilton. The location is surrounded by noise, non-stop construction and dealing with unethical business practices and substandard personnel is not worth the headache!!! I have never been treated so poorly and from a renowned business which prides itself on "Life is Better at the Garden" and " Make yourself at Home".

After spending multiple days getting the pricing figured out we patiently waited for the online booking link to help our guests reserve rooms through an easy, customized link. When we finally got the first roll out of this group rate link, it was to someone else's group. After trying to sort out the link we were left waiting. A few days later they had the link sorted out and everything was set to go. With relief, I trusted everything was in place to be smooth from here on. My mistake again as I trusted in Hilton to have it together.

A month later one of my guests let me know she was having trouble booking and that there weren't any reservations left. I knew this couldn't be right so I dug into the issue. Come to find out that when someone goes to make a reservation through the online link, they are told that no reservations are available under our group!!

I immediately addressed this with the local Hilton/Homewood Suites management who had no solutions to offer other than, "I can make a reservation for you over the phone if you'd like?" Trying to make it very clear I wanted a functioning link, I was told they'd work on it but had no time estimate for a solution and haven't done anything to help make up for our lost confidence. I tried to find help through contacting the corporate number since the local Hilton hasn't been able to make things right since day one. No one in this organization seems to be able to offer me a solution and peace of mind.

My dogs have never done anything like this. We away from the hotel when we received the phone call accusing us and I was mortified. We are Hilton Honors members and travel all the time and stay at Hilton Hotels and this is the first time anyone has ever accused us to damaging anything. We hurried back to the hotel to see the so-called damage and all they could show us was scuff marks that look like they had been made by a vacuum cleaner bumping and scraping by the base of the couch. We took photos (please see attached) and in the photos it can be clearly seen two parallel lines where something bumped and scraped the couch. This end of the couch was on the window side of the room where there is little passage room and we did not even walk there because it's an out of the way part of the room. The scuff marks on the other leg do not appear fresh and really it just looks like normal wear and tear.

I asked to speak with the hotel manager to no avail. The hotel sent two housekeepers who were extremely confrontational and rude. They blatantly accused me of lying about the urine even after I told them that the previous night I told the front desk about my son having a bed wetting accident. The 2 housekeepers insisted that our dogs had urinated on the bed. I finally called the Rome Georgia police department because we need a third party to witness these trumped up accusations. The hotel manager finally came to the room (501) once the officer arrived. The reason I wanted the officer to file a report is because it was clear that no animal had damaged the couch and underneath the mattress pad the actual mattress was unscathed so to speak. The officer tried to find a good resolution and said that the only real issue was the urine on the sheets.

The mattress was not damaged and those scuff marks look like normal wear and tear, not from a dog. Also there would have been some debris at the site if our dogs had worked on damaging that but there isn't a single piece of wood, or fabric in the carpet because it was vacuumed by the vacuum cleaner that bumped and scraped it. It was really alarming to have been accused of damaging furniture. When I received the initial phone call all kinds of images like a couch with foam coming out of it went through my mind only to find they were trying to pin these horizontal and parallel scrapes on us with not a speck of debris on the carpet. It was interesting to see the manager tell the officer "I did not tell them it was a dog that damaged it." It was an about-face when she took back the dog accusation! When I challenged her about the mattress accusation she said, "I said IF mattress is damaged." Another about-face.

These were trumped up accusations that were further exaggerated in order to shock us. This situation is just unbelievable. To add insult to injury the hotel insisted we pay for the bedding because according to Georgia hotel regulations they would have to throw away all that bedding. The bedding was not unsanitary. When we asked them to wash the sheets they said "It will not come off." Am I to believe that all institutions like hotels and hospitals in Georgia disposed of soiled sheets? Also, why was I not counseled regarding this when I informed the front desk the night before that I needed fresh sheets because the child had urinated? The only caution I was given was to let them know if we needed a fresh mattress cover. I am flabbergasted, humiliated, and to add insult to injury the hotel charged my credit card $250 for the soiled bedding and also a charge for that night even though we did not stay at the hotel that night.

This has been a horrible experience and I am appalled at the way they handled the situation. I am appalled that they tried to accuse us of damaging the couch. How could they make up stuff like that? The housekeepers that were sent to point out the damage acted like bullies. My son sleeps horizontally many times because he get hot under the covers. He starts out going to bed in a vertical position and always ends up horizontal which is why the urine leaks occurred higher up on the bed. We have never had such a terrible Hilton stay. Just last week we were at the Hilton in Ocala (where you can take a photo with a horse named Buddy), we also stayed at the Lake Lanier Island Resort. We stayed at the Hampton Inn in Bradenton - we, are Hilton Honors members and have never had a complaint. We travel everywhere with the dogs and nothing has ever been damaged.

It is frightening how when I tried to insist on getting a police report I was warned - threatened- that we would be charged with trespassing! How can you be trespassing when you have a reservation? My family was bullied, falsely accused and threatened. In the end no police report was written - and I wanted one very badly. I don't know why the policeman did not follow through with the report when it was I who dialed 911. My family needed to be protected from this mafia-like situation but that didn't happen.

The only recourse now is to write this review and let people, including Hilton Hotels, know what happened to us. I really cannot that hotels dispose of bedding if they are soiled. I think their claim that it was imperative that the bedding be thrown out is just another fantastic exaggeration. People shouldn't be treated like this. How can a managers make up accusations of damage and exaggerate that "the bedding must be thrown away" in a bid to force us out of the hotel?

This "rule" is in no way stipulated on the resort's website or booking agreement, was never mentioned at any time, and is in direct contradiction to the inquiries that we made prior to booking. Needless to say this was the one of the worst and most traumatic hotel experiences we have ever had! Our daughter's birthday ended with her and her friends sobbing hysterically. This resort is utterly horrible, and not at all worthy of the Hilton name. In looking through their reviews we discovered numerous mention of "macho security" and "rude customer treatment". Please stay away. This is any incredibly horrible place!

I spoke to David **, the manager and received the same lip service: 99% of the time there's no problem when some asks them to add someone else to a wedding block. Well it is a problem for me. First of all the hotel should have never even acknowledged that I had a reservation which is a violation of my privacy and in today's world a potential safety issue. Secondly, they changed my reservation and upped my rate without my permission. I continued to say that they violated my privacy and I don't care if I'm in the 1%, the hotel was totally out of line. After I insisted he said that he would talk to his staff to see what happened and call me back the next day and he would add 5000 points to my HH account. Neither happened.

I called Hilton Corporate and received the same treatment from the first customer service person and then was transferred to a customer resolution person. Still no definitive acknowledgement that the hotel violated my privacy and was told that she would elevate my complaint and I would receive a call from manager. Three days later I called Hilton since I had not received a call. The first representative was the first to acknowledge that the hotel's action was inappropriate and apologized. He then transferred me to a customer resolution person who told me that I had called the day before and that's why no one had called me yet. I corrected her and insisted that I had called 3 days ago and she later acknowledged that case was not filed for 3 days but had no explanation why the delay.

She called the hotel and spoke to the manager. She told me that my reservations had been changed back to the original military rate and 5000 points had been added to my account. The manager told me that my sister changed my reservation. Funny, my sister died 17 years ago. This fact was again swept aside - that the manager or his staff boldly lied to their HQ. The person who I suspect changed my reservation (Mother of the Bride) I had met once, had no personal info about me and would never claim to be anyone other than Mother of the Bride which she is very proud to be. She had no phone or account number, no address etc.

I never asked anyone to add me to the block or gave permission change my reservation and up my rate. I am the only person who should be able to change my reservation. There have been many publicized incidents (filming a journalist, stacking and domestic and other physical violence) at hotels resulting from the lack of protecting personal information. Any help or direction where I can get help in matter is appreciated. Hilton seems not to really care about their guests security and privacy.

The dollar price of the room did not change from last week, however the points per night went from 70,000 to over 200,000 as all of their rooms are now classified as "premium rewards". I contacted HHonors by phone, email, and facebook and all I can get is the standard "rates can change at anytime" explanation. I understand prices can change, but to remove all standard reward categories from the hotel for any night and to do that with no warning is not acceptable. The points we have been saving for months are no worthless and no one at Hilton or the HHonors program cares enough to reply with anything other than their standard canned response. I also do not understand how the HHonors program has absolutely no control over what the hotels can set their rewards levels at. What is the purpose of having a program. I really feel that we have been mislead by Hilton and the HHonors program.

It was not until I booked 1 more night that the staff at the front desk, hotel manager were very nasty & rude to me & completely unprofessional. On my last day when I returned to my room in the morning to pack up and shower I couldn't get in. I went to the front desk & was told my keys were active until 12 pm so I returned to my room & still could not get in. My keys were deactivated & me and my 4 year old daughter who was also sick stood outside of my room for almost 45min wet & cold until I was let in. Then my key was activated for only half hour more to get showered, dressed & stuff packed to bring down. The manager Jeff came up to my room later on to talk to me & got real nasty & told me I ruined Hampton's reputation & I was lucky I was not evicted & this was in the hallway in front of other customers and staff at the hotel (very unprofessional, nasty & he put me in tears after this).

This was all after I booked 1 more day for my room & requesting to stay in the same room after I was told I had to leave my room when I am disabled w/ a traumatic brain injury & that would have been really hard for me. It was a matter of 1 more night that I paid for. When I had gone to the front desk to talk to the guy at the desk he was very nasty & rude to me, so I then asked for a manager & was told he was not there. So I left w/ my daughter to go out on the beach. When I was out there & returned later on to go to my room, my keys were deactivated. They would not even allow the lady to clean my room on my last night there so I ran out of towels and had to use dirty ones, ran out of tissues, nothing was cleaned that day for us.

This is very horrible how I was treated. I paid over $1000 to stay at this hotel & continuously stay at Hilton/Hampton hotels. I have worked in the customer service field for a long time & have never treated the customers like I was treated. I sure hope this is not an acceptable behavior for your hotel because I wouldn't want return to this hotel if that is how people get treated.

I had to actually go to the front desk to have them unclog my bathroom sink and shower upon arriving there and have them clean up all the mildew that was in the shower and it was not all addressed but I let it go. I stayed at this hotel once before in June 2011 and never was I ever treated like this. I expect to be treated better, especially being a long time Hilton honors member and spending over $1000 to stay for the week.

Mr. ** said that he'd allow me to choose which package I wanted to cancel. I explained to him that I was not in agreeance with him canceling the package and requested to speak with someone of higher authority. He then advised that he would connect me with the Quality/Assurance department that records all calls and can explain the policies and procedures. Not sure why that was his department of choice to transfer the call when I requested to speak to someone that had the authority to make decisions beyond the standard. I remained on hold for an extended amount of time until a gentleman joined the line and identified himself as Supervisor Bjorn #**.

He offered the same baseless explanation in addition to 5,000 HHonors points. I declined that offer and pleaded for a detailed explanation to this unfortunate situation. The supervisor stated that I was misinformed by believing I had an option of which package was cancelled. He then stated that he was required to cancel the most recent package that was purchased (Las Vegas). I explained that our Las Vegas trip was planned to celebrate our 1 yr wedding anniversary (7-27) with family and friends. I also explained how multiple airline tickets have been secured which happen to be non-refundable. Complete Disaster!! I find it rather perplexing that I'm left inconvenienced from the acts of various incompetent employees that represent Hilton.

The offer shouldn't have been extended if I wasn't eligible. My name/email was mistyped which was claimed to be the reason the computer didn't recognize the existing offer. I've spoken to numerous representatives over the past weeks regarding my upcoming travel and no one mentioned anything regarding ineligibility. I spoke to a representative that provided me with the total to upgrade the Las Vegas package to a 3bd/3ba suite for the dates selected no mention of ineligibility.

I am extremely frustrated!! This has caused a major inconvenience in what is meant to be a memorable occasion. The magnitude of the mishap warrants more than the $50 dining credit that was extended. Neither representative offered anything to make the situation right. I wasn't offered anything comparable to the inconvenience that was caused. They need to review the above matter and consider revising how promotional offers are determined. Now I'm forced to find alternate room/board for my entire party and I'm waiting on a refund that may take a century to process.

After some investigation, I was told that many of the franchise owners resent the Honors program but they want to be connected to the Hilton name. I was also told you are better off reporting serious complaints to Corporate Quality as they have internal auditors that go out and audit the hotels. I'm not sure if just calling the customer service line gets you anywhere. Another avenue is to review every hotel you stay at on one of the online review sites (both good and bad) which I think gives the hotel chain a better idea of how individual hotels are doing.

After this week I've decided to switch to another hotel chain whenever possible. I used to be an Elite member with Marriott and did not have the same amount of problems as I've experienced with Hilton the last couple of years. Make sure you check as to whether a hotel is actually owned by Hilton when you book or if it's just a franchise. If it's owned by another entity, see what kind of complaints they have had. It won't guarantee a good experience but it may help with problem resolution.

While I understand that the hotel is offering a discount I find it to be illegal to allow the bride and groom to sign an agreement which prohibits me from using my points at this location. There are many guests who will book rooms and pay - courtesy of the bride and groom for choosing this hotel for their guests. The "legal" restriction that was quoted to me several times this evening is outrageous. There is no value in being a Hilton member when I cannot use the points that are in my account. They basically flagged my account so anytime I try to book it blocks me from using the points.

I had rooms reserved at your hotel Doubletree Savannah Airport and when I had an emergency come up I called the hotel. I talked to reservations and explained that I had an injury to one of my players and another had a death in the family. So we were not going to be able to make the trip. I explained to them we had a contract for rooms but was wondering if we could get out of the contract. Your representative said "no problem as long as you give us 72-hour notice." So I did in fact I gave 4-day 96-hour notice. He said "thanks and I will cancel your rooms." I guess that's where I went wrong. I assumed that since you the hotel told me what to do to get out of the reservation and I did it per your instructions I would be ok. But no, you came back later and said your hotel representative did not have the authority to cancel my reservation so you took the money over $2,700 out of my account. No warning no nothing, you just took the money.

You waited until after the fact and then took my money. Once again Hilton Worldwide you have no morals, you are not honest, and I do not respect you. You can make this right. All you have to do is pay me back and then go after your employee. If he did not have the authority to cancel then why does he have the authority to answer questions on the phone? Was it a training issue? If that's the case that's on the company. Either way I'm the only one that has been punished. You need to make this right. Quit ignoring me.

Granted, a kind lady gave us some free points but after what was almost 2.5 hours on the phone I was told the system was down and I would have to go into a hotel in person to book the night. I visited the Memphis DoubleTree but the toilets were filthy and filled with feces. I don't choose to stay at the Hiltons to face ** hence, we tried the other Hilton (Hampton Court). We drove to the Hampton Court in Memphis and the manager - who was totally incommunicable and rude - said he couldn't take any bookings over the desk and I would have to call Reservations. After spending an entire evening on to Reservations, to no avail, these were not welcome words. After all, is it not precisely a hotel manager's job to accept bookings? It was 1 am by this point, we had already driven an extra two hours to get away from Clarksdale so we gave up and stayed at a Marriot. And the staff were lovely and actually booked us in - miracles can happen.

I am a journalist and feel strongly about customer treatment. I feel that the lack of care, the inadequate booking system, the filthy toilets and staff who were barely capable of saying hello - let alone running a hotel - is shocking. How can making a simple change to a booking become such a frustrating nightmare that lasts so long? I was ready to jump off the top of the DoubleTree by midnight! The Hilton have been totally unresponsive since and frankly don't care that a British couple spent a fortune in phone calls to them and wasted what is to date approximately four hours of their lives on Hilton Hotels, including an hour next day trying to fathom its LUDICROUS 'Honours Scheme' site. I was told I have 80,000 points only to be told that that was a mistake and they halved it. They can't even get that right!

For the real cost of a room to them (not very much) surely one would waiver this as a means of ironing out an issue? The Hilton brand is not a cheap one, but it is being run in a manner that - I feel - is shoddy and unworthy of its princely price tags. Its customer care is shambolic. Hilton Hotels should sing for its supper a little more and live up to the strong brand it claims to be. I hope that somehow this gets back to CEO Christopher Nassetta. I would be appalled and embarrassed if this was my company.

The day before my birthday, a bottle of white wine appeared on the desk with a happy birthday card. Sweet sentiment from my brother and sister-in-laws. I called them to thank them and they said it was supposed to arrive the following day on my actual birthday. We had to keep re-filling the bucket with new ice until the next night to be able to enjoy it on the day of. The day of my birthday, a cheese plate was sent to the room with a card simply reading "Garrell". We thought it was from a new friend we had made at the casino the night before. It was actually from the same brother-in-law who has similar letters in his last name, but "Garrell" is a far cry from what his last name is. We didn't find out it was from him until 2 days later. The first night we went to Meat Market (a steak restaurant inside the hotel) and were made to wait 10 minutes by a rude, uppity hostess who said she was unsure she'd be able to seat us.

Upon finally being seated, there were at least 6 tables free. So rude. The $200 meal was subpar. The rude treatment was just adding insult to injury. Later at the casino, we were both gambling and it took 30 minutes for someone to come over and take drink orders, then another 20 at least for the drinks to arrive. When I had finished my drink I tried to politely flag down the drink guy for another one and he LITERALLY rolled his eyes at me and walked away! Other guests saw this and told me it was typical of the drink service at the casino and that they too were super put off by the man's rudeness. We told someone at the casino and he finally came around 15 minutes after he was spoken to, but rolled his eyes as he took our drink orders, and when he finally came back with our drinks, he held out his tray and glared at us, waiting for his tip.

I gave him $1 chip but everyone at the table told me I shouldn't have done that and that they stopped tipping on the first day because he was so extremely rude. I ended up leaving and going elsewhere for drinks. Too bad, they would've made a lot of money off me at the casino had they only been actually friendly and attentive. Remember that bottle of white wine I mentioned? I tried to bring it with me on my birthday to drink it poolside and they told me I had to take it to the beach where "outside drink" was allowed. I told them it was a room-service bottle, but they still were rude and made me feel really bad and made us go sit out by the beach. Happy birthday to me! Thanks Hilton! Also, we were charged $52 to our room service bill for that bottle that my brother-in-law PAID FOR already. We never even ordered room service for ourselves, so it's not like it was a silly mix-up. Were they trying to get away with double charging us?

When I called to get things sorted out on the phone, the lady who picked up answered with such SASS and ATTITUDE! Again, thanks Hilton! Such terrible service, rude people, poor attention to detail, and shysty billing practices. Very dissatisfied and disappointed. I thought Hilton was supposed to be a reputable and comfortable place to stay, but this most recent trip has proved me wrong. I am really re-thinking staying at Hilton Hotels in the future. So upsetting. I hope they find a way to make things right.

They send me an e-mail that they did not received the cancellation before the deadline. I answered "of course not", because the reservation was made by mistake after the deadline started. I explain that I made a mistake on the website and less that two minutes after I booked the reservation, I started a claim explaining everything but you were already after the business hour. I did not intended to book it for less than 24 hours. The computer refreshed automatically after did not accept the credit card number, then another date was filled automatically by the website, but I did not realized.

They answered, telling that nothing could be done. I try to explain once more. Telling in the e-mail, and received a answer telling that reservation department was closed at that moment. And they will answer my claim the day after. After all the hotel supervisor told me that I should have known that, in that case I should call direct the hotel, that it was open 24 hrs.

Upon our arrival, I was immediately disappointed with the absence of a bellhop. My husband and I have always enjoyed this service and with the topography of that property, a bellhop was critical. After searching for 20-minutes looking for our room, we located it. Please accept my apologies for saying this so bluntly - it was the most disgusting room I ever set foot in while using the distinction resort. I called the front desk to explain the mistake in the room and the title/price of the hotel.

The front desk advised we would be sent to a second room that was up to par. My husband and I then had to move our luggage and locate the second room. I changed clothing, after a long day and was starting to give up the fact that a resort was going to be a part of our trip. Upon entering the second room, the front desk called and advised that there was a much better room and it was closer to the pool. I took them up on their offer, in hopes the third room would be what I had felt we paid for and were told about in the reviews.

We moved to the third and final room, which was closer to the pool which, by the way, was a nice pool atmosphere for families. Yet, it still smelled like a musty motel room and was nothing that should be called a resort. I am disappointed beyond belief. Yet, when I returned home, my disappointment grew when I realized I left my ankle boots in the second room we entered. In the rush of changing clothing and then moving to the third room, I left behind my expensive (Franco Sarto) and uncommon pair of ankle boots.

I did call the property and they did not locate any ankle boots. The certainty of the housekeeping staff keeping my boots or the family that replaced us keeping my ankle boots is clear to me, and extremely disheartening. It made a bad stay, worse. My writing is to request that Hilton and/or its affiliates to make this right for my family and me. Please contact me and let me know how I can move forward and consider your hotel in the future. Regards.

The GM was so rude, curt, abruptive, bad mannered, short, discourteous, impolite, unfeeling, uncaring, and insulting! I feel the hotel unscrupulously, extorted, deceived, & cheated me. It was our 25th anniversary & I asked if there was a Jet tub room available that I would like to pay the difference & I was told to deal with hotels.com & there was not a bit of kindness, respect, consideration, politeness, or budging! They actually treated me like I was a huge inconvenience and wanted me to just go away! I actually felt disturbingly unwelcome and insulted! THIS HOTEL COULD CARE LESS ABOUT YOUR NEEDS, COMFORT, OR OCCASION! This really dampened our celebration! I will never stay here again!

Because of the above experience at a Hilton Homewood suites in Seattle, I contacted customer service and they did not provide 100% Satisfaction as they claim to guarantee!! I also have stayed at the Embassy Suites about 20 times over the last 10 years and I thought I was building loyalty points! I was informed I had ZERO. That's right! 000 none, nada, not a single loyalty point! Why? Because I have not stayed in their hotels in 15 months. So why was I loyal for the last 20 years? They are not loyal! I really can't believe their dishonest, deceptive lies. All they care about is lining their own pockets and not the little loyal people who pay for their lifestyle. The company is dishonest, deceitful, and unscrupulous!

Here is the definition of loyalty: noun, plural loyalties. The state or quality of being loyal; faithfulness to commitments or obligations. Faithful adherence to a cause, dependability, etc. Antonyms for loyalty: disgraced, dishonesty, dishonor, disloyalty, lying, treachery faithlessness, inconstancy, indifference, undependability, unfaithfulness. I could go on, but I think you get the point!

I copied this directly from their corporate website: 'Discover our vision, mission, and values. Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our staying true to our Vision, Mission, and Values. Vision: To fill the earth with the light and warmth of hospitality. Mission: To be the preeminent global hospitality company - the first choice of guests, team members, and owners alike.'

'Values: Hospitality: We're passionate about delivering exceptional guest experiences. Integrity: We do the right thing, all the time. Leadership: We're leaders in our industry and in our communities. Teamwork: We're team players in everything we do. Ownership: We're the owners of our actions and decisions. NOW: We operate with a sense of urgency and discipline.' I really think they need to look at the definition of their statements! Because their company does the exact opposite! SO STOP BEING LOYAL TO A CORRUPT COMPANY THAT BETRAYS THE VERY VALUES THEY CLAIM TO HAVE AND THAT WE DISPLAY!

We were all ready to just climb out the narrow opening after being coaxed into it by management, but I simply could not allow it for safety reasons. I simply had to insist on having the fire department come out to ensure that our safety wasn't jeopardized. Upon their arrival we were assured that the situation had been made as safe as possible by performing a verification of the elevator brake system. Then finally we were rescued. We were assured by the fire department that the faulty elevator was to be removed from service. Hesitantly we all got on another elevator and headed to our rooms exhausted and distraught from the experience. Throughout that evening I witnessed the fire department returning to the hotel, the problem obviously wasn't addressed. In fact the faulty elevator had been put back into service!

The next day in an adjacent elevator we experienced issues with the doors not closing and behaving erratically. Something was definitely wrong here. Over the course of our stay this was a recurring issue that had yet to be resolved. I was on business for this stay and I could not shake the mental anguish of leaving my family in that hotel with those faulty elevators, and the negligent management. As soon as my business was over we got out of there as fast as possible and tried to salvage the remainder of my family vacation by staying at another hotel. Upon research, it's been found that this is not the first time that this hotel's faulty elevators and negligent management has caused someone to experience this horrible event. I'm writing this to inform the public of what dangers lurk ahead with this establishment in hopes that further suffering will not be endured at this hotel.

My stay of 6 months and 17 days at Hilton Spa and Resort Fiji was $11,868.95. You would think they would care about my business! Let's see what legal action does! Stay away from this complex, food: breakfast ok, lunch ok, dinner NO! My email and Visa Card both breached, had to destroy and recreate with my finance people!!! Something very wrong here. Shame on Hilton to allow this!!! Back to Marriott/Hyatt. I was a long time Honors member, 103 countries I've traveled, this wasn't what I signed!

You may come to your own conclusion as to what happened to this iPad and where it might be. I have filed a police report with Clovis CA Police Dept. as well as Hilton Corporate. Hilton Corporate states that they bear no responsibility of this incident due to this Hampton Inn being of franchise status. I have closed my Hilton Honors Gold and will never stay at another Hilton property. EVER.

Went to make coffee and after putting the pods in the machine and filling to the 2 cup level, found out there was only 1 coffee cup in the room. As we check out, we asked for a shuttle (as it says in the Guest Relations binder in our room - COMPLIMENTARY) to the United terminal. The bell captain said, "You could just walk there faster." One of the people in our party cannot walk long distances (not that we should have had to explain why we needed the shuttle) and so reluctantly, they drove us to the terminal. Too bad, because it is a convenient hotel for guests who just need overnight accommodations.

While I'm trying to relax I start to see little things moving around. First I thought it was my eyes playing tricks on me. So I get close and it was beetle bugs. The 5 or 6 was killed by my friend because I am terrified of all bugs. So now I try to put that aside and after a while time for bed. I pull back the covers because I am now paranoid. Lo and behold, a nettle in the bed. I'm freaking out. I sleep on the couch with its cover of course. I say to myself that I am going to report this in the morning. That's what I do and to top it off the receptionist wasn't very concerned because she just kept looking at me. I had to break her stare and tell her these things should be taken care of before the next customers experience the same. I told her it was bad for business. Word of mouth is a powerful thing.

Now, during check out, I asked her to sign my friend up for the Honor points. She said to us, not knowing I have stayed at a Homewood Suites, that if she does, our night wouldn't count and we should have before we checked out. If that was the case she (Bonnie) failed to do her job by not offering it before we actually checked. But that's not here or there. I said that's not true because I stayed at a different one for 9 weeks and no one asked me about the program until I was checking out and also said all my days we're going to get credit. She didn't do her job about taking care of us at all. She also said that all franchises are different. I also let her know that was not true as well.

The other hotel I lived in for 9 weeks treated me wonderfully. I had no complaints. The hotel was immaculate. All the staff from front desk to cleaners. There were different staff all the time and they had the best customer care. Before I left the hotel I asked Bonnie for Corporate's number and she couldn't even provide that. Now what is really puzzling is I Google the Corporate's number to actually talk to some and that's not customer friendly either. That's why I am writing. I really want to do something about this. I will try on Monday to get through. Wish me luck.

The second important fact: I have just found out that I can't use my points on a pre-existing reservation! It is up to the HOTEL to determine when and how you can use your points. You cannot split your stay by using your points to cover two nights and paying for two nights. Also, regardless of the "Rule Book" about the number of points it takes to book a 'priority room,' don't count on that. At this Florida Hilton to use points during this particular weekend, you had to have 147,650 per night!

My final observation is this, for the frequent business traveler, that is just looking for a nice comfortable room for one or two nights, I believe the use of the Hilton Hhonors points is probably a wonderful perk. However, if you are like me and you want to use your points for 'that great vacation' discount, BE WARNED! Each hotel that accepts 'honor points' gets to make up its own rules about how they will let you use your points. It is NOT a "Point for Cash" exchange. The RULES will vary from hotel to hotel and from high season to low season.

My family member pulled out the pull out couch and out came a bloody tampon and blood on the mattress. It hit me right on my foot. Called to speak to front desk. Someone came and brought sheets and never came back. I called to speak to manager. No one picked up or called back. By this time it's already 5 am New Year's Day. My family members went to go get another hotel which was 450 in Times Square. We were upset and ready to go. The manager the next day was so rude. No help and none apologetic. I will never go here again. The worst New Year's ever.

My company does not accept web based hotel receipts, as they need a detailed breakdown of all expenses. The Crown Plaza had no issues providing, as did Southwest and my car rental. I called Southwest and Orbitz, and they both said the hotel should not have any reason not to provide, and the hotel to all my efforts, can't for whatever reason provide the room charges and taxes, only the incidentals, like food, etc. They claim it was some sort of competence advantage and didn't provide itemized receipts through Orbitz.

I then called Hilton Honors, the hotel again, and they finally said, "we will send." After three days, still nothing, and I have cover a $1400.00-dollar expense on my own or get executive approval to override. I even called the Crown Plaza to ask if such a process exists, and they said they have heard of it as a way to prevent other guests, such as businesses, etc. from driving down rooms prices. In booking the room the way I did, I saved my company money, but in the end, made it more difficult in the end. I guess when the name Hilton is on it, what else would I expect from with family of that name. I guess they must have started using their daughter to help run the company. In the interim, I have started the override process which is going to take some time. Thanks Hilton for the wonderful experience.

We arrive to the room and there was someone else clothes on the floor, in the closet and there was toenails on the side of the bed from a previous occupant!! How gross. I informed the staff of this and the only thing they did was apologize. "WOW". The parking pass I paid for did not work, so we often had to leave the car and get someone to let us out. Additionally, at the end of our stay they attempted to charge us for an upgrade. "UNBELIEVABLE"! I will never stay at the Hilton Hotel again and I will certainly never recommend to friends or family. If anything, I will tell everyone that is willing to listen how terrible my experience with the Hilton Hotel was.

I then questioned whether one of them could heat up my item. She then said no the valet had to watch the cars to which I said that they were on a gated lot. She then says that a person has to watch the lot 24/7. She then indicated that the housekeeping staff could go to storage and bring a microwave to my room for a cost of $5. I replied that if staff had 10 minutes to go to storage and bring a microwave surely they had 30 seconds to heat up my item in the one available for staff. She was rude and discourteous.

I then asked for a manager. She indicated that she was "in charge". I asked for her supervisor and she indicated she didn't have one. I requested her name and she would only tell me her first name was Mable and refused to give me a last name stating she didn't have to. Terrible customer service. If this is the corporate policy of Hilton that their staff lie to customers and the facilities fail to have basic amenities in the public areas I won't be using their accommodations in the future. I am a Hilton Rewards member and the customer service is horrible. In addition, to add insult to injury, the "free Wi-Fi" was virtually useless because it was lagging and buffering more than it was working.

I left this hotel after 2 hours, 45 minutes was spent off the property, along with 15 of my family members. We checked out and went to Little Rock which is 250 mile away. They refuse to refund or even try to give me a discount to any of their other property. Nothing to keep the customer happy. NO HILTON HOTELS FOR ME OR ANY OF MY FAMILY.

Upon arrival, they directly gave me a form to fill and sign all over. Then they say "We are sorry we cannot do Microderm since you have a pimple". They had neither consulted me over the same which is a VERY basic question nor did they want to do a facial. Where is the fine print which mentions if you have like ONE PIMPLE we wouldn't do it. It is part of HILTON. They suggested me to go for acne treatment (where you know in one sitting they can do no better) which was for $168 whereas my original groupon with all the discounts $59. Who are they kidding.

There were 3 ladies and they hardly understood English and kept asking me to show the groupon deal and I kept explaining what was my conversation over the phone. I also mentioned I am a "Hilton member" and since this was already a deal and you did not ask me about my skin texture. They just wanted to sell their stuff. I mean who has a facial of original price of $436 to discounted deal to $59. They had no shame and were not ready to help. They later scared me that you can have a rash and your face can be red when they clearly mentioned they wouldn't do anything around that JUST ONE PIMPLE. This is not a place to waste your time. Being a HILTON MEMBER I am very disappointed with the way I was treated. Show some hospitality and ask questions when you have upfront and not call the customer and waste his/her time.

When I called to ask them why, they said there was a sign at the front desk that said they can charge $50 per day for incidentals such as room service etc. I stated I did not have room service nor any "other" incidentals. They were insistent that they had only charged my credit card once. The person I spoke with never did verify the charge on my debit card; only that they had only charged my credit card once even though I provided two different card numbers for him to check charges.

I was never provided an estimated receipt and the $50 charge was not mentioned at the front desk at either of my interactions with them. I feel I should only be charged what my receipt that they provided said. We never used any incidentals. They are providing a misleading receipt under the door. I had to dispute both charges with my bank because neither one was right and there were duplicate charges. There should be some law that prohibits them from charging for something that was not even used and for providing a misleading receipt. I will not give a rating because this is not right in any way shape or form.

There was no time to relax or enjoy the day because we had to check out the next morning. The only thing we the hotel offered us was an "We're sorry for the inconvenience but we were able to book you to a Hilton in Ajax at the same price". I hope this isn't the end to our stays at the Hilton. We are always there and also send our work investors to this hotel on the regular. I couldn't believe how my nite was.

I had to walk him through it. Then he put us in the wrong Hilton hotel after telling him numerous times where it was located. I even gave him the phone number. My daughter was standing behind me and her comment was "mom just hang up the phone, call the hotel directly or drive to a travel agent and let them book our vacation". My daughter then said, "this is what you get when they keep putting the jobs offshore to save a buck or two!" SHAME ON THE HILTON HOTEL :(( I will never stay there again in this lifetime.

None called me, I called back again, the online purchase department picked up the phone this time. She said this the first time I asked for refund, she never got my case before. I explained the whole story. They said it cannot be refund because it is advance purchase online. Stephanie ** and Diana, her co-worker, they didn't think it was their fault or any comprised at all. Yelled at me till I wanted to talk to manager, she said nobody can do anything, the manager gonna say the same thing too. Super rude!!! So, I asked their name, they told me and said can I spell it? This is very very rude!!! I told them I don't mind if they told me when I was there 3 weeks ago. I would stay in 3 rooms because I already paid it, better than I paid and I did not stay. Now they charged me and I paid for an extra room for them to rent the room out. I won't recommend to this hotel!!! Sad and poor services!!!

She told me to wait. She came back with a different room and the shower had a much lower step in. She was much more helpful with the luggage. Turns out she was the manager. When I needed to use the toilet I realized it was not accessible. Very low, no bars and physically I could not sit on it. That night I asked about their rules for handicapped accessible and they told me, very rudely, I had it and I wanted to move. Again I asked for him to explain what the rule is that says it is accessible. The answer, if it has bars it is handicapped ready. Of course they thought it was funny. Since I walk slowly with my cane or walker I got to hear them talk about me and how pathetic I was and how fat I was. I left in the early morning and returned late at night. Since I could not use the toilet I needed to be elsewhere.

I got to my room ready for bed and there was a flashing light. I could not figure out how to listen to a message. I called the front office, insure did not want to after the horrible things they said about me. He told me it was a message and I asked him how do I listen to it and he told me he didn't know because there are many different types of phones. It wasn't until morning I figured it out. They left me a message to tell me there was another room available but had to claim by 6. They did not call my cell. Since I was not sleeping I decided to leave. Enough was enough. I called for a luggage rack. After a song and dance full of rude remarks he brought me the rack and I had to get it out to my car. I got it in the car, left the rack on the sidewalk.

I called to tell him where I was leaving the rack. He yelled at me and told me to bring it inside. I told him no. But he or someone else could get it. Since I had to use the shower as a bathroom I just wanted to leave. Then I decided to complain and ask for my money back. The bullying and nasty people continued and no money. I was denied. They did not care how their employees act, but then management must encourage it. I am surprised because I learned in one of their nasty emails the woman who was so helpful was the manager. I believe I was discriminated against. I want my Money back.

Now if he was a white boy she would have not approached him in that manner, or asked him for his driver license. Also she made a racial comment. I am back to and throw up her hands as my husband was trying to get her name and she refused to give it to him. So we called corporate and they gave us back our money. But it took almost a month just before we revived our check from corporate office. No one called from the hotel to apologize for anything that happened to us. They treat us like crap. This happened at the Hilton in Plano Texas close to Mckinney if you know what I mean. The lady that made the racial comment name is **.

I wrote Hilton headquarters to ask them to intervene and I received a note that they would investigate but nothing has been done. Upon check-out, I was billed for all four nights and I asked to see the manager. He did not respond to my note and he had 3 hours to do so. I ran into him at the door when putting luggage in the car, he was busy talking to someone else and said he would wait there while I put the suitcases in the car. He was not there when I returned. The receptionist said he told her to remove one night stay and I left him a note asking for a refund for the two nights with the bug bites and the Manager said no. Hilton has an honor pledge if not satisfied room will be refunded but this was not done. Besides condescending treatment by management staff, this hotel experience has broken my faith in the mental trust that a hotel room will be safe and not harmful.

I called the 800-482-0047 and complained about this situation and I was told they had to listen to the taped conversation and would call me back in a couple of days. After 10 days I called them again and they read me the taped conversation we had and said everything was in line with what the salesman said. I then told them they were wrong and did not read the whole conversation as it had happened and asked for a copy of the transcript that they had as evidence. They refused to send me anything!!! I believe they bait people in with promises and then deny what they say they offered. I believe this happened because I did not buy any of their "Timeshares."

I've stayed at Marriott, Embassy Suites, Holiday Inn, Hampton Inn, Hyatt, and Best Western. I have even stayed at a Motel 6 and all of their services added up to a better stay that I had at your hotel. When I got home I realized I left behind my blouse and business pants. When I was called back 2 weeks after my initial call the woman informed me that I would be charged $32 to ship my belongings. Embassy suites would have shipped them for free. So all of this added up to an unhappy woman wanting to inform others of such a terrible hotel that has just been ranked the 3rd largest business in the U.S. to profit from pornography it so graciously offers. If this post is deleted I will be sure to spam it to every site I have available. Many things could have been done to prevent this from happening. I suggest a lot of things be changed at the San Diego Bayfront Hotel and at every other Hotel owned by this chain.

However, when the voucher was handed over, it soon came back that this would not be accepted. Over our telephone conversation, a glass of champagne will be offered and the manager would ensure we were fully satisfied with our service. To my knowledge relating to customer service has failed. Yes, the champagne was complimentary, the parking was offered that the manager would void this, but to my profession this is not valid enough for a prime hotel like Hilton! This is a disappointment for such high expected standard hotels. As we came in for tea, we ordered traditional tea for two. This was served. The standards were good as my sister is in catering! We could not finish the treats therefore we asked if we could have the rest packed. For this we had to complete a form if we had bought food in from outside? What was this? And why?

May I say, we did not come in to have an afternoon on you. We came in to enjoy the venue, enjoy each other's company and be able to recommend this service to others. The sums of 30.00 was paid for this service whereby the manager did not even come once to check if we were pleased with the service. Surely this should have been his responsibility especially when he knew that it was hard enough to make this booking and furthermore to encounter such standards.

I now wish I had refused but I really needed to get to the room without an argument with an unreasonable person who was rigid about the name rather than the person standing in front of her. I later called to speak to the manager but got the "run-around" about who that might be and when I could speak to the phantom manager. I just wanted to get away from the place. Lost my appetite for dinner there and ended up walking the streets looking for a place to eat after 9PM. Not good. Terrible experience. One of the worst in all my years of traveling.

We then requested a room change which was also not an option we were told. This room turned out to be as warm, and we just wanted to get out of the hotel so slept it out. The staff at the desk were not polite or helpful (maybe because we were not white??) or they lacked decent manners. We deal with the Colombo Hilton and I am sorry but your hotel is just pathetic in comparison.

I have been in contract with my rep, Elyse **, and I let her know in November that we could not meet the 30 rooms! She submitted a new contract and was then told by her boss that we could not alter the contract, except the 20%, and we were responsible for the remaining 24 rooms. This was 120+ days before departure. Elyse then told me that I have 2015 to use the unoccupied nights I contracted for, if rooms are available. I've been scrambling, trying to sell the rooms off with limited success. As indicated, I've arranged these trips for 9 years and have always been able to adjust the party size usually 90 days prior to final departure with no fees. Then at that point I am allowed attrition %.

Last week, I received an email, which I expected, requesting my attendee list, so the rooms not taken could be sold, and if I have any last minute attendees come in they are required to pay the going rate, not our rate. Also, I am still responsible for them whether they are occupied or not and all nights, those used and not, are to be paid for before we leave.

I put in a request for rooms totally 12 nights that were to be used on June 23-29, 2015. The answer I received was that no rooms are available. This has been the most unusual situation I've ever dealt with. It is most surprising coming from Hilton. Not only do I, but also the membership (doctors and stay) use Hilton frequently, both personally and professionally. I've always enjoyed and look forward to my stays with Hilton, but this situation is making me question in particular, my business use.

I have been frustrated since November when I let Elyse know I did not need 30 rooms and felt I needed to reach out to someone who hopefully can help us out somehow. We are using 16 rooms for 3 nights with 8 rooms X3 nights each that are not going to be used. I have tried to contact Hilton and am referred back to the resort I am having the issue with. I would appreciate some consideration for our dilemma and reasonable consideration for our predicament.

As there was nothing sent in the mail and I often cannot get online, again I missed the opportunity. And for some reason the trip etc., all have to be redeemed within 6 months while your membership is for the year. Without having any printed material, it is impossible for me to even use this silly program. Also, I was given multiple membership numbers for Hilton HHonors and after 40 minutes on the phone today I finally have one number. I want to cancel this ridiculous program or talk to someone that live up to the "we want you to be happy" statement.

I am calling to the room services explaining the situation, they sending their housekeeping to change a room for us. In 15 minutes came some employee, didn't even asked me to show where is the leak, at the door, quick shoved to my hand the new key of different room, without any apology for the inconvenience... and left, I need actually to yell for him by asking where is the other room located.. he just show with his hand ..saying "some over there, you'll find it" and run away. Thank, God! At least we didn't need to carry our heavy bags to other floor... so we looked around and eventually find the room at other side of this floor.

We open the room, as soon as we got in, I right away checked the floor to make sure no other issues.. LOL! So we opened our luggages, to change our clothes, some other stuff we need it. Since we arrived late at night by their time at 10:40 pm everything closed out. No place to eat or to buy a food. So we ordered a room service. At least it was quick, the person that brought the food was very nice compare the desk front or housekeeping.. (very gloomy, probably the smile in Paris is very expensive, LOL).

Anyway, My daughter open the tray.. well...it's ok... probably by European standards this dish was pretty normal (here in USA, we feed the 5 years old kid) no big deal. I am going to take a nice bath, relax and go to sleep. While my daughter was eating, I enjoyed from the hot bubble bath, getting out. Now I can't release the water out.... none of knobs and switches not functioning.. out of service. I am calling again for room services... imagine our mood and aggravation, what shall we expect next? This time they send the technician. Half hour later, the tech guy come out of the bathroom and ask us "Want change a room?" I am looking at him... and at my daughter... how disappointing she is... she also wanted to took a bath after me. She said "Mom, it's ok I'll just take a shower." So I reply to the tech guy "NO, I don't want change any rooms anymore! I had enough for tonight!"

We left 6 hours to fall asleep. Our stuff already unpack, we're wearing our pajamas and they really expect us to change a room again? Is there any promises that the other room will be out problems? Next day when we were checking out at the front desk we mentioned all those issues.. we had to get through.. we didn't got even an apology from the staff.. again no smiling to the tourists only to themselves. But when came back to Los Angeles and I mentioned to my friends that I stayed in Hilton hotel, they were so thrilled, as I won a lottery at least! That's call a 5 stars Hilton Hotel...

Tried to explain my situation to both hotels and nobody was budging. Didn't even offer to at least give me credit towards a future stay...nothing. And the guy accused me of lying, which only infuriated me even more. Apparently I was lying about the whole thing and got charged for both hotels anyway. And the Hilton Honors thing is a joke. Stayed there for months and still don't even have enough points for even one free night stay. Worthless company!!! Don't waste your time or money on these ** .

The fraudster with inside information from the hotel used my credit card for some Groupon purchases immediately afterward. Thankfully, there is a great team of associates with Chase and they are working on my behalf. I travel for work often and, based on this experience and the handling of the matter, decided to use another franchise. I know I will pay a bit more - but the security of my information is worth it.

We arrived at the hotel lobby for our meeting with Mr. **. We were greeted with a well-orchestrated setting. The hotel head of security was sitting with direct visibility to the area where Mr. ** and Mark awaited us. We quickly realized that there was no interest on his part to hear or address any concerns. Mr. ** allowed us to explain why we were upset after the unfortunate incident in July; no one from the management staff had bothered to reach out to us despite our many requests. We also questioned the actions of Mark of checking on our activities at the Harvest Bistro. Mr. ** admitted that he asked Mark to check our daily charges. He then proceeded to accuse us of fraud for telling the front desk we did not have a vehicle on premises.

We explained that my 32 year old son was transporting us since we did not bring our cars from Texas. Mr. ** then questioned our residence location. We have two homes one in Davie, Fl (address on file) and Colleyville Texas. We additionally informed him that although not checking out of the Bonnet Creek property we spent 3 days in your Diplomat Hotel location. Mr. ** went as far as to say they watched us enter and leave the premises in our vehicle. This just further demonstrated that after our email to you we were targeted, and being watched for anything hotel management could use to their end purpose.

After acting as interrogator, judge and jury, Mr. ** asked why we still wanted to stay at his location after the July incident. We explained that we did so due to the love of the property and that warm welcome and service provided by his staff. He concluded by asking us to vacate the hotel at 5:15PM. When asked to confirm he was forcing us to leave, he replied he was not forcing us it would be to our prerogative.

This was an extremely humiliating situation never experienced before. My wife who has health issues was so upset she had return to the room. In the best interest to her health I told Mr. ** we would not be leaving. He then said it was OK but he would call the sheriff's department and charge us with fraud due to his perception of the parking situation. If money was the issue he could charge whatever he wanted for parking and we could address it at a later time. Mr. ** used this false threat of arrest so we would leave his property. After returning to my room and seeing how this was affecting my wife and not wanting to upset her more, we did leave the hotel. In hindsight had my wife not been so affected I should have stayed and had Orange County Sheriff inform Mr. ** of the error in his fraud accusation.

The doctor was Cooperator and gave us medicine & injections. After 3 days we got better and Mr. ** Director of operation invited us to the hotel Mexican restaurant. Next day we got poisoned again then the doctor inform the management again. Meanwhile, NO one show up even the hotel manager till check out. One of my friend trying to call room service from bathroom telephone to ask for any hot drink because she had pain stomach and she not be able to leave the bathroom. The answer was "Sorry it is not including the all-inclusive." N.B we refund the stay amount and the hotel postponed the flight till Friday because we weren't able to leave.

Other disaster: I discovered that the housekeeper boy washed tea cup by using the room toilet water. The toilet with toiled & anther one for washing. His name is Mahmoud. And what really astonished me. Mr. Sherif ** responded he won't surprise and said it is mistake. When we got poisoned we nearly vomit all time and normally the sink got stuck and we couldn't use it, so we called the room service at 8:00 AM and they came at 1:00 PM!!!! I swear.

When ordering food from room service it came after an hour or without salt, bread & fork, spoon LOL ...etc. How come leaving the warm swimming pool DIRTY?!! The buffet is very limited, the food is not fresh and is below average standards. Irresponsible management with irresponsible head manager who all denies having problems that make five stars hotel turned to a local one. The room service for cleaning the rooms is moderate compared to 5 stars hotels. The experience we had last stay which is actually surprised me personally, is totally unacceptable to us, and it forces us to check for other better alternatives for the expected coming visit. Conclusion: 1. IS THIS REALLY A FIVE STARS HOTEL?? 2. How many person get the same baaaaad experience.

Purchasing the bags at the airport check in will be $100!! And if you do not print out your boarding pass in advance, you will be charged $10 dollars at the airport per ticket!! Spirit Airlines lost our luggage after going through all of the careful and time consuming check in and purchases. The Spirit call center (Overseas) was absolutely no help whatsoever and could not assist with tracking luggage. Instead, we were directed to call the national luggage center in Utah. Get this! I personally had to call to track our own luggage, so when calling this luggage call center you must press 1 if you have lost your luggage within 4 days- no answer. You must press 2 if your luggage is lost after 4 days- you have to leave a message for them to call you back. MAIL BOX IS FULL AND CANNOT LEAVE A MESSAGE.

The Call Center (Overseas) said I will have to write an email in order for the luggage center to contact me back. I had to search for the email address myself, sent an email and still no response after 10 days. Spirit airlines still has not contacted me with an apology and still has not refunded the cost for adding luggage online. No help whatsoever. I received a phone call from Republic Airlines in Laughlin Nevada saying they found our luggage and called us by the information on the bags. I then called Spirit Airlines counter at LaGuardia and spoke with a person at curbside. He said he would contact Republic Airlines in Laughlin and have the bags returned to Kansas City (Home Town) so the bags would be there when we returned. The bags actually went to Las Vegas via Spirit Airlines, to LaGuardia, back to Chicago, then back to Kansas City!!

When we returned, the baggage was sitting on the carousel by themselves. No security, no "hey, let's store the bags for safe keeping" just sat on the carousel. The bags had been gone through and almost all of the items had been stolen. New shirts, scarves, wool hats and gloves purchased for this trip, tags from the store still on them were all stolen!!! Approximately $150.00 worth of goods stolen. Spirit airlines has not contacted us, still no apology call for concern and we’re still charged $86.00 for the online baggage purchase that we were never able to use! This airline should be sued.

The Hotel is another bad experience that anyone who is attempting to stay at should really read the reviews before booking. Expedia has a 91% customer rating for the New York Hilton Midtown. You should not stay at a hotel if the rating is not 95% and above in my opinion because you may end up like I was, the 9% who got screwed! We were supposed to check in at 3 pm and were not able to until 11:30 pm! We were repeatedly told that the room was to be ready soon and that the hotel staff was frantically cleaning the room for our check in. In the 8.5 hours they were "cleaning" my fiance was feeling ill and was getting a temperature. I asked the manager for another room or an upgrade so I can get her settled in. I overheard one of the hotel staff representatives say that they had several other rooms available but the manager refused to give us another room. PROBABLY WAITING TO MAKE A PROFIT FROM A LATE CHECK IN!

We waited for 8.5 hours to check in and were told that it is hotel policy not to give refunds or discounts for any reason. We were refused another room or an upgraded room. We paid $380.00 for a room that was small and still dirty. To top it off, the luggage that did make it to New York Via Spirit Airlines was lost by the hotel staff!! They could not find our luggage after being stored after 8.5 hours. In short, the manager of this 91% rated hotel offered us a free dinner. Are you kidding me?? With all of the restaurants within walking distance, we are offered a cold stale sandwich! Awful food, terrible service, rude people all around and all for full price.

The entire trip cost $2400.00 through Expedia.com, had luggage lost twice, items stolen, dealt with a greedy unprofessional hotel manager and it was all worth absolutely 0.00 for the struggle we endured. I am so upset, I will be spending money to write a blog about this hotel and airline. I will be sending messages anyone and everyone through facebook, twitter and email because I am so upset.

It's the Hilton that should be making everything possible for equipment and/or service providers to take care of their clients. Mind numbingly... it has been an issue with parking each time and then of course I have watched and listened to their valet people being abusive with cars they parked in the garage which is only accessible to them.

And then they also, out of sheer greed, stupidity or both, have cars parked in a number that exceeds the capacity of the structure by parking a line of cars on of the lanes on top of having every calculated actual space full as well. If the Hilton cared at all about their clients would accommodate them at their end and at mine... and they never have - not once yet - not when I've been there.

After I had finished talking to the clerk, I called back about ten minutes later. I spoke with someone different (I think she said Mary) but I was told the same thing. Although I had a guaranteed reservation that was confirmed twice before I left for my trip, the management at the Hampton Inn & Suites at the Savannah Airport had refused to allow me stay at there hotel. They trained their employees to lie and to be dishonest. Not only did they lie about my credit card, but they lied about me being guaranteed a room at there hotel. A guarantee means assurance that something will be done as specified. It just shows me that they can never be trusted again. I'm sure that this is not the first time that something like this has happened, and it's very likely that it will happen again to someone else.

would be judged by the company that they keep.

When we got back the bathroom was filthy. I called down to have someone come back to clean it. No compensation was offer from the manager as they felt I was already compensated with the 100 for the first night. That evening again no TV, no internet and nothing done about it. 3rd day I left my room, had to recheck in. This time it got worse. Bathroom was filthy, no internet again, TV was a little better, at least we had a few channels. But the toilet wouldn't flush or it would flood. Called down they didn't send someone to fix the toilet or clean the bathroom.

Upon check out they didn't offer to come ate anything other than 100. My stay was over 500 dollars. No one did anything. They gladly took the payments off my card then I received an email from the management. They are sorry and felt they compensated me enough. Very shocking. It's funny no one wold come fix the issues while I was there, but an hour after checking out I quickly got an email that pretty much said "Screw you, we took our money and compensated you for your stay." Even tho my bookings were separate.

These are the complaints I have: 1. Upon arrival on 11/22/14 the temperature outside was 36 degrees Fahrenheit, the heat in the room was not functioning, and it took 1.5 days for us to get the room warm. 2. Upon arrival, discovered, the toilet was leaking, and after It was supposedly repaired, this same toilet leaked intermittently throughout the entire stay for 6 days. 3. The ceiling was peeling in the bathroom. 4. The water in the bathroom turned brown intermittently while we took showers and utilized the bathroom sink again throughout the entirety of our stay. 5. Concierge, took 20 minutes to answer the phone before answering the phone.

The only consolation I was given was the use of a microwave free of charge only after I complained about the brown water. The use of a microwave and refrigerator in my lifetime with your competitors such as the Marriott, Sheraton, best western, residence inn, courtyard, comfort suites is free of charge and definitely significantly less in the cost of this regular size room with 2 full size beds that 4 individuals shared.

Keep in mind the amount of money this facility charged is average $300.00 per night and for this price I DID not get my money's worth at all and I feel my roommate and I are entitled to some monetary compensation for all of the dysfunctional standard equipment in this hotel room (leaking toilet, ceiling peeling, brown water coming out of shower and sink intermittently) at this facility!!!!

When I called back, the phone rang and rang but never picked up. Called two, I got disconnected from. At minute forty, I was still explaining myself up to representative three. Who said, "it doesn't sound like it was our fault, we are happy to correct things when it is our mistake." This all could have been corrected, and I would have remained a future Hilton customer, if they had apologized, and agreed to allow us to deactivate our reservation. I even agreed to pay for the night we "missed" but that was not sufficient. And they had rooms available because they offered them to me at triple the cost. None of the representatives were helpful, kind, or apologetic. I left feeling more escalated and angry (this is not a sign of good customer service). As a result, Hilton had definitely lost a customer in me.

Well long story- short- I was given the CUSTOMER SERVICE 800 # (What an OXYMORON!!!) They ABSOLUTELY REFUSED to get me to anyone higher up! There was no budging- just "You pre-paid- Too Bad" I got the General Manager at the hotel. She just said she couldn't do anything about it and said call Customer Service!!! PING PONG. I am still working on this. My attorney will be sending them a letter NEXT! There should be LAWS Against this! I WILL NEVER PRE-PAY FOR A HOTEL AGAIN IN MY LIFE. Don't do it.

I will never take another promotional offer as long as I live and I will not be staying at the Hilton or any of their affiliates. Another shameful example of the Big guy running over its own customer base. Shame on you Hilton.

Next day, I went out and found another place to stay. After that I called the hotel reception to let them know that I wanted to check out because of the bed bugs and because of the hotel services not being up to the mark for Hilton standards. The receptionist at the hotel (Rachel) mentioned that nothing can be done about the booking as we made it thru Hotels.com. She mentioned that, she would have been able to help us, if we had made the booking directly thru the Hotel. She stated "This is what you get when you try to book thru internet sites" and that "You have to call hotels.com to cancel your further stay."

I called Hotels.com and spoke to Ariana and gave her all the details. She put me on hold to call the hotel directly. She came back online after few minutes and mentioned that she has spoken to the front desk at the hotel and that we could check out and will only be charged by the hotel for last night as we already stayed there for one night. She mentioned that there was nothing to refund on the part of the Hotels.com as the hotel was the one who was charging my credit card directly. She could not reverse the charges for the first night stay but to compensate us for the inconvenience, she offered us a $100 voucher which I could use towards a future booking thru Hotels.com and stated that she will send the coupon to my email address.

Few minutes later, I went to the hotel and went to the reception desk and again talked to Rachel, who mentioned that no one has called her from Hotels.com and she will be charging me for two nights even though we had stayed there for only one night as it was almost 6PM. I called the Hotels.com again and the girl who picked the phone mentioned that she could not do anything and I will have no choice but to pay for two nights.

I still checked out at that time as I didn't want anymore bug bites. I was charged for $380.28 total, out of which $186.14 are for one extra night that we didn't stay at this hotel because of the bug bites and a poor substandard service. On top of that "Rachel" was rather rude and was ridiculing me for using Hotels.com and not booking with the hotel directly. We were checked into room 541. Please look into the quality of the services and the staff at this hotel and also the bed bug issue in room 541 and take appropriate action. Attached is the picture of my ankle that shows the bug bites. Thank you.

When I went down to complain I paid for ball park view and executive floor I was told there were no rooms available and that I got a city view. They changed my keys and stated that is all they could do. I paid the highest rate at $276.00 per night for 6 nights and got nothing but a king room that list everyday on their website for $159.00. They did nothing to satisfy my request or change my rate. I'm an Honors member and will never make reservations at Hilton again. They always play this switching game and make excuses. I travel all the time and have told my employees that both conferences coming up NBAA and HAI no one is allowed to use Hilton any longer for rooms.

Also, no mention to this on the phone call. I decided this wasn't for me. I called to ask for a refund today and found out that Hilton would rather lose a customer's business than refund a customer that felt mislead. I refuse to do business with companies that disrespect their customers. The customer service representative that we talked to was rude and had no intent to work out a refund. This is a non-refundable vacation package that is structured to mislead customers into purchasing it. If it wasn't structured to mislead, shouldn't the fees be refunded as a good business practice? Until we, as Hilton Honors members affected by this scam, refuse to stay at all Hilton hotels and resorts, this practice will continue. I will be contacting my state attorney and reporting this misleading practice. Iowa does an excellent job of going after these companies. Good bye Hilton, there are many other hotels on the block.

They charged $2.00 for a cup of coffee every morning. I've never heard of being charged for coffee in a hotel. We had a little machine in our room that was broken. We finally got sick of that, so we ordered a large pot of coffee from room service. They brought 2 pots (couldn't even get that right) by the time we paid for our 1 pot, it cost $15.00 + tip. There was CIGARETTE BUTT'S in the POOL. So could we never used that! ! There was dried milk or something on the cabinet right when you got off the elevator. It was there the entire 4 days. We were watching to see how long it would be there. It was still there when we left.

We are smokers. The 2nd night we were there, we were having drinks in the bar. They told us about the smoking section outside. We were never told about this. When we went outside, we were pleasantly surprised. The next day, we were told to leave because of construction on the hotel. We were told to go to the front of the hotel. There was at least 10 people at all times, sitting on the curb out front. Cabs almost hitting us. We had to jump out of the way many times.

Everyday, there was a LOUD LOUD convention of some kind filling the lobby when they had many banquet rooms. We had to go through all these people everyday. The morning we left 9-7-2014, the bride's father was throwing a breakfast for all the wedding guests before we left. It started at 9 am. We got down to the banquet room right at 9. We walked in, it was beautiful (the only thing that was in that hotel). The server handed me a plate so I started. The next thing I know somebody yelled "this is NOT your breakfast!! This is the Bassett Brunch!!”

So we set down our plates and proceeded to leave the room completely embarrassed. We all walked out into the hall and were told our room was at the end of the hall. When we entered the room at the end of the hall, there was nothing in there but a mess. So now we all walk back into the hall and NOBODY including all the wait staff knew what to do. Next thing we're told is that the first room we were in WAS our room. I just shook my head and laughed. It didn't' surprise me at all that NOBODY knew what was going on. The gentlemen that thought it was his room now had to take all of his equipment down and move it.

We had to call housekeeping at 7 pm for towels. They cleaned our bathroom and took all the towels and never brought them back. There WAS garbage in the hallway on our floor for 2 days.

I COULDN'T get out of this hotel fast enough! I will NEVER stay at a Hilton again. Then the icing on the cake was when we got home we looked at our checking account, and it was so screwed up, our bank now has to freeze our account so they can figure out what is going on. SO THANK YOU Hilton for making our vacation so wonderful. A trip we had to save for 2 months to take.

At 700 pm that night the helicopters started taking off from the roof. I called the front desk and asked about the helicopters. I was once again told that they do not control the helicopters as it is a private party that rented out the top floor. No offer to change rooms at this time. At 1010 pm I called down again and asked if they could tell me how much longer I had to listen to the helicopters and was told they hope that it will only be another 10 minutes or so. I told receptionist that I would be calling their corporate office tomorrow to complain. At 1030 helicopters are still landing on roof. I will be calling corporate offices tomorrow.

When we returned to the hotel, we spoke with the concierge who booked the trip. She told us that she was unaware there were any other tours available and booked on their only trip (a trip to the companies website outlines several available tours). Even worse, we were charged for the tour we requested which was MORE EXPENSIVE! Again, the concierge could not provide an explanation for the overcharge. Multiple calls and emails to Hilton remain unresolved (the trip was in April). I requested the name of a manager at Hilton corp. that can make a decision but have been told repeatedly that there is no one who I can contact directly (must work thru customer service).

I explained to the concierge that her mistake ruined our brief trip (we traveled from PA) wasting an entire day as the trip we took was NOT what we ordered or wanted! Extremely disappointed and frustrated with Hilton's lack of responsibility for their employee's mistake. Would like to find a resolution as the mistake was extremely costly! We spent over $2,000 for a trip and did not get to enjoy the one thing we had both looked forward to on our anniversary.

We get to the hotel, and this is where I started dealing with the most arrogant, unhelpful human beings I have ever come in contact with in my life. There were two front desk associates there, on a Saturday. No big deal. I tell her we are here to check in, but I wanted to know why they charged my card prior to me even getting there. She told me they were "sold out" and when that happens, the system starts charging people's cards to make sure they are valid, and if they aren't, the reservation would of been canceled. She asked to see my card again so she can ensure it's valid, and I told her that there was no need. They had already validated it, because the charge was pending in my account. She told me that she needed the card in order to check us in.

I was very reluctant as I already had an almost $500 charge on my account. I gave it to her and repeated myself 5 times saying, "This isn't going to charge me, right?" She assured me up and down it was just to validate the card. She also didn't understand why I had a different card than the one I previously made the reservation with. I explained to her 4 times (no exaggeration) that my bank had switched over from Visa to MasterCard, so it was linked to the same account, just a different card. That's when she started pressing me into giving her the card so she can validate it. I explained again and again it was all the same bank account and to not worry.

We checked in at 5:30 pm (so now it's been 2 hours since they last validated my card). We went upstairs to get ready for dinner, and I checked my account again. Lo and behold, there was ANOTHER $466 charge on my card. Now again, I travel a lot. Why are they putting the entire cost of the hotel trip as a hold on my card? Aren't they supposed to just put the incidental charge on there until you check out? So we get ready, and go downstairs and explain to the lady AGAIN that she charged my card. Her response was "I was afraid of that happening". I asked her to please reverse one of the charges because now I have 2 pending. She told me there is no way she can do that. I asked her, "So if you make a mistake by accident and charge somebody more than what you were supposed to, there is no way you can refund their money back?" Her response? - No.

I've worked in many different establishments dealing with people's credit cards, and it's beside me that a company of this stature cannot refund cards on the spot. So because she was being so unhelpful, I asked to speak with a manager to ensure this got fixed. Now I'm miles from home, and they took almost $1000 out of my account, and we are only day 1 into our getaway. She tells me there is no manager on duty and she has no way of contacting them. I told her I didn't understand how it's a Saturday night, they are supposedly sold out, but there is no manager in sight? I don't understand. All she kept saying was "I don't know, I don't know, I don't know". SO unhelpful.

We ended up leaving and started our way to dinner. As we were driving, I decided to call corporate and tell them what was happening to see if they could help in any way. I was on the phone for almost a half hour, and got nowhere. They told me I had to wait until Monday and all the charges would be reversed. I told them I didn't have until Monday because I needed money now as I wasn't close to home. Their response? - "You don't have any cash on you?" NO because that was the money we were paying for the hotel in the first place!!! I ended up calling my mom and asking if there was anything she could do for me. She immediately told me this was unacceptable and she would be calling corporate as well and to call her when we were out of dinner. I called her later on and she told me it was all taken care of. Cheryl (the woman she spoke with at corporate) would be emailing me a file number. The hotel was to comp us our room (minus the cost of dinner) and reverse all charges to my account. I was to take that file number to the front desk and they would be able to handle it accordingly.

We got back to the hotel, and went straight to the front desk. I spoke with the same lady as before and explained that corporate told me to come and give them a file number, and they would handle this. She tells me, "We have no access to file numbers here. There is no way I can see what is written in the file or anyway to respond to them". I ask her why corporate would tell me to come here and speak with them if that wasn't the case at all. Her response again? - I don't know. I go outside and call my mother back and tell her the situation (this is when it gets interesting folks!). She tells me she is on her way home now and will call me back.

I take the time to call corporate AGAIN and get this straightened out. I get a gentleman this time, and explain the situation. In the middle of my explaining what is going on, he says "Ma'am, this has already been resolved". I asked him by who, because I certainly didn't have a thing resolved yet. He tells me that in the file number I gave him, that a manager by the name of Kevin had responded saying that he spoke with me (he did? When? Because I thought he wasn't available?) and that he explained I was only charged once! I told corporate that I did NOT speak with a manager because he's not there!!!! Just then, one of the associates came out and told us Kevin was on the phone and wanting to speak with one of us. I told my boyfriend to go deal with it since I was still on the phone.

At this point, I'm ready to go home because this hotel has done nothing but ruin our night, and potentially our whole weekend by not treating us the way we deserve to be treated as returning customers, and being so unhelpful in trying to resolve any sort of problem. My boyfriend returns 15 minutes later and told me we were leaving and he refuses to stay at this hotel after being treated like trash by the manager. I asked him what happened and he said the manager was so vile, and so disrespectful, he has no idea how he is a manager of a hotel like Hilton. Kevin was SO unhelpful, and rude. He said things like "I don't really care if you stay or go, and I don't care that you've called corporate multiple times. You were only charged once, and maybe you didn't have the money to begin with and that's why you're mad now". REALLY!!!!

Congrats Hilton, for employing such standup employees! Kevin told my boyfriend if we left now we wouldn't be charged for the stay, only the dinner (which again, we are fine with). We got written statements from the employees (because when asked if they could print us a receipt they told us they couldn't do that), we left. We ended up staying at a Holiday Inn (highly recommended).

But it doesn't stop there. Oh no. I wake up on Monday morning to check my account to see if in fact they reversed the two charges from before. They did not, but I was shocked to see a $566 charge to my card from, you guessed it, the Hilton!!!!!!! I waited until 9:00 am and called my bank. They told me since the money was already cleared and taken out of the account I would need to call corporate or the hotel itself back and have them physically refund my money. I called corporate, and spent over 45 minutes talking on the phone with them. They finally put me on hold and called Kevin at the hotel, and explained the situation. He came back and AGAIN said, "We never charged her. We charged her for the dinner and that's it."

I told the lady this for the 8th time now, and that I have screenshots to prove that they charged my card 3 times now. She told me I would need to have the bank call Kevin and they would need to discuss this. I ended up conferencing a call between my bank and Kevin, and guess how unhelpful it was! He ARGUED with my bank for over 10 minutes stating over and over and over again that he did not charge my card $566, with my bank telling him he most certainly did. They told him that he would need to REFUND the money because it was already taken out of my account and cleared. He told them that he had already sent over a fax stating for them to release the $466 that was on hold prior to that. The bank then repeated themselves saying it wasn't a hold for release, that they needed to refund the money themselves because they already took it.

He then starts going off on a rampage saying things like, "Well you didn't even have a credit card when you checked in, and you said you left your card at home". I calmly asked what he was talking about because I obviously had a credit card since they swiped it and you charged it over 3 times (Again, still not grasping at the fact that I explained I had two different cards linked to the same account, how as a general manager you can't grasp that simple explanation is beyond me). After about a minute of him berating me and again, treating me like I was trash on the side of the road, I simply asked, "And you would know all this how? Because the last time I checked, you weren't even there". That was it, he completely lost it and told me he wasn't arguing with me anymore (didn't know we were arguing) and that he was done with this conversation.

Cut to today 7/22/2014, I check my bank account AGAIN. The $466 hold was lifted (finally, only took you 4 days), but the $566 was still not credited back. I called the bank AGAIN and they told me the hotel would need to refund me, and unfortunately the only thing they could do was dispute the charge, which would lock my account and reissue me a new card. I didn't want to do that as I have bills that need to be paid, so she said the only option was to call them back and tell me to refund them. I called Kevin back, and immediately he starts being disrespectful. That they "didn't charge me, and they already faxed over information to have the hold released". I explained to him that it wasn't a hold, it was paid out to the account. He told me he wasn't discussing this any further with me and would need the bank to call them. I called the bank and conferenced them in.

Kevin would NOT let my bank get a word in edgewise. He constantly spoke over her, wouldn't let her speak, and whenever she would try to explain something to him, he would immediately talk over her loudly so I couldn't hear what she was saying. At the end of the conversation, ALL OF A SUDDEN, he says, "It says right here we credited her the $384 (the remainder after I paid for the dinner), so it should hit her account within a couple days." Tell me, for the love of all things holy would you NOT say that from the beginning!!!!!!!!! That's all we were asking, and instead of being helpful and just correcting the problem, I had to go this far over a period of 4 days to get money back!

As you can see, I will NEVER stay at another Hilton for the remainder of my life. I will travel further away and have a longer drive to avoid ever giving this company another cent. The company I work for has sales reps that travel 40 weeks a year to numerous locations and I will also be letting them know to NEVER trust staying at a Hilton, and I will make sure to let everybody I can know about the way I was treated by this company. They did nothing to help me, and made me feel like my dollar wasn't worthy to them. I am a manager myself, and if I EVER treated customers or clients the way Kevin treated us, I would be fired on the spot.

I cannot believe the people they employ there. They need customer service training, and a whole new makeover of employees. I also wrote an email to corporate about the way I was treated and that probably fell to the wayside as I haven't heard back from them since my incident. It's apparent they don't care about their customers (and returning ones at that) and would rather just have you get in and out to get top dollar out of you. This company absolutely DISGUSTS me, and I can't believe they can get away with treating people like this. Horrible, horrible, horrible!!!!

My daughter wanted to have the ability to walk to the nearby restaurants, movie theater and ice skating rink. Unfortunately it rained, so her party stayed in the room. There was NO cable - no movies. I was told the system was down; then was told that the hotel was considering another carrier and had no ability to show movies. Bottom line: we couldn’t order a movie or do much of anything, unless the kids wanted to watch the news - which they did not want to do. In addition, I had requested extra towels, a blanket (there were no blankets in the rooms - extra); when I requested initially extra pillows and towels, they should have already been in the room, but they were not. I ordered room service, and after consuming the food, left the trays in the hallway. This was around 7pm on 1/11 -- I want to note that on 1/12 at 3pm, the trays were still sitting in the hallway - they had never been picked up.

I paid for two suites which included BED AND BREAKFAST (originally the bill for both rooms was $336.74). Unfortunately after midnight on 1/12/13 whilst having a group of teenagers at the McDonalds drive-thru window (because it was the only thing open) - I was rear-ended by an elderly woman whom I believe pressed the gas instead of the brake, and taken to the emergency room (I just had neck surgery as a result on 2/4 - 3 discs replaced in my neck; two titanium plates too). When I was released - hours later - I went straight back to the hotel and explained what had happened to me - and requested towels and a robe, as well as late checkout. I was given a robe with a very torn pocket - was told there were no more robes (they told me there were robes, but no belts for them, so they refused to bring me one even though I said I could use the belt from the other robe for it). I attempted to make coffee in the room and the creamers were all spoiled.

I called the front desk at 10:43 a.m. to inquire about the breakfast vouchers which I had paid extra for, and whether or not they could be used towards the cost of lunch, which they granted. The front desk called me right back after inquiring with the manager on duty - and they offered to let me and my guests use them for lunch. They explained that each voucher was worth $15 and anything over I would be responsible for. I thanked the front desk and attempted to take a bath, then a nap. After the spoiled creamer, torn robe, lack of towels, etc. I went to crawl into bed after a bath - and noticed the sheets were soiled. Looked like the bed had been slept in, but the bed was just made afterward - no clean sheets were put on the bed. I was too tired to call the front desk back to complain - had planned to talk to the front desk before checking out.

My remaining guests, daughter, son and I went down for lunch - in the hotel restaurant - we ordered and consumed our food. When the waitress brought us our check I explained the situation with the vouchers, and produced them, only to be confronted by the chef at the hotel restaurant who told me he would NOT accept the vouchers. I said the front desk authorized it - hours before - and the chef said I would be responsible to pay for lunch, and he could give me 10% off. I paid the $136.XX and gave the waitress a good tip.

We all went back up to our rooms to clean up, pack up and depart. I gathered up all the flower arrangements I had (4 or 5) and gave them all to the cleaning staff as well as $. Some man who said he was with security appeared and confronted me about smoke in the room. I explained to him how in Suite 430 there was cigarette smoke and I could not stay in there, and had moved to the other room(s) - he began to bark at me about the smell indicating he could call the police. I was injured, exhausted, very disappointed with my entire stay at the Hilton, then being confronted by yet someone else in the hotel. I thought it was due to the fact that we had put confetti on the floor of her room, and the kids hadn’t completely cleaned it up. Therefore, that’s why I gave the cleaning staff big tips - because I knew they would be doing extra vacuuming. I was subsequently charged twice.

As a long-time Hilton member, I would like to request adequate satisfaction in this matter. Simply refunding my $ honestly doesn’t seem like enough. It was a complete disappointment having stayed in your facility, and had I known the condition, I could have either stayed at your facility across the street - Homewood Suites - or booked suites elsewhere. I would like to request that you either refund my money and offer two rooms for two nights each; or, refund my money and offer a gift certificate for three nights. I just had knee surgery yesterday - yes, also due in part to the accident - and being able to recuperate for a few days in Ocean City would be wonderful.

All that Hilton offered me after having to deal with about 14 different people from Texas to Maryland, was another night in the same facility. Unacceptable. And when I contacted Blackstone, who owns Hilton, no response... Corporate America in this situation clearly doesn't give a damn about their customers (former and present).

I emailed her on the following Monday and included all of the information about my complaint. I did say that I was irritated that she had not contacted us as promised. I also noted that since we paid as part of the event we were willing to accept a free night's stay to make it easier for her. (We're Hilton H Honors members, so that's very easy to do with points). She said she wanted to discuss it on the phone and claimed she didn't have our contact information. Because of our work schedules, I told her she should call either after 7 p.m. on week nights or on the weekends. She never called that week or on the weekend. She eventually called at 10 a.m. on Memorial Day - a Monday. We couldn't take the call, but when we returned her message less than an hour later, she was "away from her desk" according to the woman who answered the phone. As of this writing six days later, she has yet to return our message. I am trying to get help from Hilton HQ, but it hinds behind a series of firewalls that makes finding the right person nearly impossible. Clearly, Hilton has forgotten the concept of hospitality.

Meanwhile, we are out the money we paid for a room that was unusable because it had no water. I will not give up until I have my money back and I strongly recommend that anyone considering staying at this particular Hilton in Jacksonville reconsider. If attorney fees wouldn't cost more than the amount I paid for the room, I would seriously considering hiring a lawyer. It's ridiculous that companies like Hilton can essentially steal money like this.

-Hostile Work Environment (federal offense).

Previous employer mentioned supra I was forced to resign from was under a federal monitor for Theft of Proprietary Information & Theft of Intellectual Property Rights from one of its competitors. My previous employer had to pay this competitor approximately $153,000,000.00 for these criminal offenses. **. I could go into more detail, but I could explain it better over the phone.

She told us she didn't even have to "take us in" because she is not an extended stay Homewood Suites and Hilton said she shouldn't have taken us as guests in the first place! We have a recording of her screaming at us and telling us she wants us gone... completely irrational behavior! She was informed she was being recorded, she then tried to calm down. Sana **'s behavior was something I've never experienced in my life from a professional! I can't believe we were treated in such a manner from a Hilton property general manager... especially since we are diamond members! We have stayed at many Hilton properties and most are wonderful! The Cleburne Hampton Inn is NOT! We really would like to discuss this issue over the phone with someone besides Sana **!

We stayed at the Cleburne Hampton Inn for 8 months only to be treated Terrible when Sana ** finally did decide to discuss our few complaints! I had to make my own bed for months until I said I thought it was wrong! On days when I wanted housekeeping service they would simply take my dirty linens and then drop them off later in the day in the hall with one towel, one washcloth and one hand towel (not 3 like other guests). There was a nasty stain on the toilet that was there for 5 weeks and was there when we left the room for the final time last night! We had complained about that on several occasions but it was never cleaned! Please know that we stayed at the Cleburne Hampton Inn for a long time before we finally started to complain... eventually we had to start saying something!

When speaking to the receptionist, she took me through the process and stated that she had booked my room and spa treatments. She asked me to provide my card details to pay for both the room and the massages the total that she mentioned was around £175. After giving my bank details for this amount of money, I had thought from recent stays in hotels that this had been all booked and paid for.

When arriving to the Hilton Hotel on Saturday 15th for our Valentine's weekend plans, I was shocked to be told that my room had only been reserved and not paid for. As I had never had this issue before when staying at a hotel I was concerned that £175 had already been debited from my account and I did not want to pay another £175. With no explanation or information from the reception, I proceeded to call my bank to see if moneys had been debited from my account by the Hilton Hotel. By the time that I had been told by my bank that no moneys had been debited, I had missed my spa appointments. The spa had notified me that I could not rearrange my appointments on the same day due to the issue as they were fully booked. Because of this I then cancelled my room as the day had been ruined.

When I called to cancel my room at 1pm, I had been told that I was going to be charged a cancellation fee. I argued this as it had been stated that I could cancel my room before 4pm without a cancellation fee. I then received a call to be told that I HAD been charged for the spa treatments but HAD NOT been charged for the room. My anger stems from the fact that the staff of the Hilton Hotel Reading are not organized, they are not well trained, they do not have a process and they do not explain ANY details to their customers.

I was NOT told that moneys would not be debited from my account for the room until the day of arrival even though I was lead to believe I had been charged. I was NOT told that the spa and the Hilton were two separate entities and that the room had not been paid for but the spa had been. No one proceeded to help me when I questioned money being taken from my account when I arrived to the Hotel. The receptionists did not speak very good English and couldn't understand my query.

When calling to complain on the Saturday evening to the manager **, He proceeded to give me no help whatsoever. He simply stated that he had to wait for his manager to call me on the Monday. He offered to arrange dinner in the hotel if we came back and paid for a room. I was not prepared to do this as my whole day had been ruined and no spa appointments were available. We also had dinner plans which we had to cancel as a result of the Hotels un-organization and lack of customer service. He then said that he would speak to the spa and arrange a refund for my spa treatments (this was not actioned).

No one called me to resolve this issue. 10 days later I called the manager to ask what was going on, he had completely forgotten of my issue and asked me to explain the whole event again. He then proceed to laugh at my issue and say that there was nothing that the hotel could do. His nonchalant attitude and rude disregard for my issues insulted me. I then made a formal complaint to the head office who logged my information and complaint for a 3rd time and said that I would have to wait a further 72 hours for someone to get back to me from the hotel to resolve this issue. This would then mean that I will have waited 13 days.

The deputy manager then called me. He was abrupt on the phone and proceed to tell me that he could not understand my issue and that the hotel did not need to notify me that money wasn't going to be taken from my account when I booked over the phone even though one of his employees stated that she was taking my card details for £175. The deputy manager also proceed to laugh and be rude and talk over me on this phone call. He also stated that there was nothing that he could do about my treatments that had been debited from my account which had been missed due to his staff not communicating with me and for no one getting back to me for over 10 days. I then got cut off from the phone call and he proceeded to call me at 11am within work hours which I clearly stated the day before that I cannot speak within work hours.

The awful customer service, insulting staff, lack of organization, disgraceful communication and unapologetic manner from the Hilton Reading, has resulted in me taking this matter to trading standards, I am cancelling my gym membership as a result and can safely say that I will not recommend the Hilton to anyone in which I speak to, I will be writing to Trip Advisor to complain about this hotel along with a complaint to the British hospitality association. This is from a customer who is at the end of her tether after 14 days of problems with your service. You will be receiving information from trading standards.

Weeks later, the manager finally returned my call yet stated that he would not refund any money. He said I should have never used the website that I should do all reservations and cancellations through him or his hotel. He said I should have called the hotel to cancel and not use the website. He said he only received one cancellation and that he would not refund any money or credit me any points for the loss of my money due to the online cancellation not going through. He said that was a Hilton HHonors’ problem but not his. I called Hilton HHonors back several times to let them know what the manager said and if I could get some points equal to some kind of compensation for this loss. I asked them to check with their IT dept; there had to be some kind of glitch in their online system for these cancellations to not go through. I called over 5 times and spoke to different representatives and each time they said there was nothing they could do that the hotel manager had to approve all refunds or points. Yet each time they stated they would check with a manager and return my call with a follow up status. I never received a follow up call.

The last time I called (11/27/13), I spoke to a manager at Hilton HHonors and she stated the same thing, there is nothing they could do. I asked her if they had checked with their IT dept regarding the website and she said no, that she personally had never had a cancellation not go through and so she didn't think she needed to check with them. So I lost over $900.00 because of an online cancellation. They didn't check with their IT dept. They could log on and check my Hilton HHonors website and check/verify each and every transaction. But they didn't because they really don't care. They could have given me enough points for one or two nights to help some and show that they care and are truly sorry for this error in their system but want to keep me as their customer but no, total loss and they really don't care.

They were all (hotel manager and Hilton HHonors reps) very short and matter of fact, no sincere apology. It was like "oh well, your loss" get over it kind of response each time. “There is nothing we can do, the website wouldn't do that, it was your error.” Even the Hilton HHonors manager who I spoke with today stated "if I would have reserved 8 rooms and would have to cancel, I would have called the hotel;" so she was saying she wouldn't trust the online system either. That was her answer. They have a website that is unreliable and no guarantee whatsoever that they will back it up/back up your transactions.

Nowhere on our emailed confirmation did it say anything about giving our room away if they saw fit to do so. No one called to tell us we no longer had a room. I have never in my travels been treated so poorly as I was at the Embassy. Their staff was unapologetic, non-helpful, and willing to let 10 people walk out of their hotel very unsatisfied. In less than an hour, Hilton Brand hotels lost 10 customers for life.

We had no cash issues but felt as though we were being handled as such with authorization holds and actual charges to our accounts far beyond the cost of our stay. The registration manager, though we were clearly inconvenienced thousands of dollars, was unapologetic... even when giving her and her staff many chances to 'save face' and generous gratuity, were determined to remain immune to error.This manager was on a clear mission to never succumb to us and to wear her years of experience as a jeweled crown, though it was clear our funds were unnecessarily being blocked and excessively charged. She had 'to be right' and was unwavering. Her staff seemed to be instructed to be the same though some secretly were empathic, yet powerless, under her regime.

Her bad attitude became infectious as it spread to front desk staff, likely per her instruction. Her accounting corrections to the problem left us at the mercy of the bank's 5-day period to post reversing and correcting entries. This manager and her staff did all of this with a smile and ending nearly every sentence with 'sir' or 'Mr. **'. When I insisted on getting this matter resolved, she became evasive and unavailable, leaving her staff to block access to management to get this matter resolved, as though they were reading from a script. I was often told she was in training and that the General Mgr. was unavailable, leaving me to speak with staff members who had no authority.

Ultimately I had to do research to find that this location is a franchise location which is owned by Dimensions Development Inc of Natchitoches LA. I contacted the VP over Operations, Kurt **, about the problems. He was patient and empathic, but never delivered on his promises and too became evasive, not returning calls. I left this horrific first-time Hilton/Homewood guest experience vowing to never subject my 95-year-old mother or self to this again. Our departure was with grace for we generously tipped staff who served well (approx. $ 300 in total). I gave written apologies to the concierge and wicked registration manager for becoming so upset about the situation, even though I still feel that they were clearly the ones out of line and who could have provided better service. They too both received a $ 50 tip each which they accepted, but never said thanks or apologized.

By the time we checked out, front desk personnel seemed to act retaliatory, tossing me back and forth between the valet and the front desk to get bellhop service, leaving my wheelchair-bound mother sitting idle in the car for over 30 minutes, without concern nor apology. Once a bellhop was secured, we could no longer gain access to the room where our luggage was held. Gaining access took another 15 minutes, though ** (?) assured me earlier that access would not be a problem after checking out. Luckily, valet/bellhop ** was eager to assist though others seemed to care less. He express that his elderly mother had recently died. I tipped him $100 for his excellent customer service skills and to free my mother and me from the horror of our stay at Homewood Suites at 901 Poydras in New Orleans.

I am an incurable disease patient. At 95 years old, my mother's best years are already behind her. I explained this to Homewood Suites 901 Poydras New Orleans staff to perhaps garner understanding, but to no avail. Prior to our relocation from New Orleans, I acted on the novel idea of treating my mother like royalty (tours, outings, entertainment, etc.), before we kissed New Orleans goodbye. During our 14-day stay, our available time was diminished trying to get these matters resolved. This went on for days! We never got the time to experience what we envisioned.

After spending nearly $ 3000 in lodging, parking, and tips at the Homewood Suites 901 Poydras New Orleans location, I am sadly disappointed. What a waste. I should have stayed at a Marriott hotel. I would love to say our stay was excellent, but I would be lying. It's like discovering that there is a bug in a delicious bowl of gumbo. Though it tastes good, and took lots of care and preparation, the experience was ruined by the bug. Please be advised.

When I went back to check my account a few weeks later I noticed that I did not get any credit for any of my stays. The Honors customer service desk was robotic, very rude, kept me on hold for an average of 30+ minutes during each of my calls. Then when they contacted the manager of the hotel I stayed at, directly, that manager went out of his way and sent me back two kind e-mails saying he wants to give me the credit but the Honors folks are blocking his ability to do so. Hilton should make it a policy to inform all guests, at least on check-in that they will not be getting any honors credit for stays when booked through a 3rd party. They are really dumb to have this policy, as nobody would go out of their way to choose them if they knew this was the case.

Hilton knows this is happening quite often as they said so, but they are just too greedy to do anything about it. I feel after all these years like this company has a bunch of robots calling the shots in Customer Service, because no smart business person would jack over its customers, especially one of its most loyal long-term ones, over some very low-costing point issues to them!! Why did Customer Service lead me to believe by contacting the property manager that they were resolving my problem, when in fact they ultimately rule against both my and the property managers intentions!! Hilton is not much better than Starwood or Marriott, yet they act like they are in a league of their own!! NOT!!!

You have now pissed my Diamond ** off so much I am going out of my way, on my own time, to publish far and wide your corporate "Business Acquitment" RE: handling this matter, as well as The HILTON $ GOUGE POLICY in general!

Our banquet dinner was no better. We were charged a 20% tip on the room, wait staff, and bartender. I've never heard of tipping for a room. The staff and bartender are understandable. The staff never provided the iced tea we were promised with our meal. We asked numerous times. Their response was it's not on their order. We produced an email from their coordinator and still never received it. The bartender left 1/2 through our banquet. He was replaced by a waiter that had no idea how to make mixed beverages. When asking for a supervisor, we were advised 3 times someone would call us. We never got the call.

I did a formal complaint with their corporate office and was advised in writing that 908.84 of the money spent would be refunded within 5-7 business days. The date passed and I again had to call the corporate office. They referred me back to the same incompetent staff in Emeryville. After playing phone tag with their Manager Sheena, I was advised they were only returning 222.88. That is a huge discrepancy from what I had previously been told in writing. Her response was "I don't know why you're talking to me, corporate promised that amount, you need to call them."

Called corporate again, only to be told I'd have to speak with accounting. The account was out of office until 8/2/13. By now, I'm very upset. No one at this company wants to be held accountable. I called corporate again, and advised them that working with the hotel in Emeryville is not getting me anywhere. I was then advised that the 908.84 was a typo. Really???? I even received another email with the same information by a total different corporate agent. I was also advised they are a liaison between the Hotel and customer. Silly me to think corporate meant the top of the chain.

I've disputed the charges with my bank. I'm sure this will be taken further. My advise is save your money. The amenities are comparable to price; however, the entire company lacks professionalism and customer contact experience. I truly thought this was an isolated event. I've stayed at other locations for the Hilton Garden Inn. Guess I was lucky those times. I'm going to advise everyone I know to avoid this place. Take your money where it is appreciated.

When we arrived, we were kindly greeted and given keys to the "2nd" floor and not the 13th. She said there wasn't "anything" else available and that rooms/floors couldn't be guaranteed. She explained away everything promised! After listening, sadly we decided to accept. When we got to the room the entrance smelled like urine. We opened the door to a dark corner room which didn't fit the Hilton standard we were accustomed to. We went back to the front desk to address our current complaints, with the male associate (I believe he was the supervisor). The original complaint issues at check in were also re-stated (My husband had also arranged and paid for a bottle of wine to be waiting in the room and that didn't happen either. Excuses were made about that also).

After somewhat intense emotions, on both sides, the associate changed our room to the "7th" floor and said the wine would be delivered within 1/2 hour. By this time, we were both so upset that our nostalgic plans were ruined. This was a nightmare from Hell. While in the 7th floor room, we tried to check the difference in rate, had it been booked through the hotel, but the internet wouldn't work, even after all information entered was accepted. We were so upset we couldn't even stay the night, so we departed the hotel and came home. We paid over $200.00 plus $18.00 for overnight parking to stay in our "own bed" at home that night.

I will never go back to the Antler's Hilton in Colorado Springs. They could have rectified this situation in the beginning but chose not to, for whatever reason. Such a shame!! What they didn't know is that I am a travel specialist and book travel for a living. I will never book another person or group at this hotel again if this isn't rectified properly! Note: If you want anything specific with your booking, please take a moment and record names/times and have everything confirmed through the hotel and reconfirmed again before arriving. This didn't have to end this way.

After contacting the concierge, I had specifically told him several times that I had a maximum dollar amount that I would like to spend on them and that if he could find her a nice arrangement under that amount, I would appreciate it. Several times I specified that I didn't want to spend over this amount. The next morning, I woke up and checked my bank statement. I was very surprised to see that the flower shop had charged me much more than the dollar amount I specified that I didn't want to go over. I originally brought this to the hotel management's attention. I was told repeatedly that there was nothing that they could do.

I had spoken with the front desk person in the evening, during the day, and Tanya, the night manager, and Kyle, the concierge, that took my original request. I was told that I would have to take this issue up with the flower shop that charged me if I wanted any amount of money back. Due to the hotel not having any of my money and did not take a fee for this, that they cannot be held responsible for any refunds. My answer to this was that, "If I were to have given your concierge $40 cash and said that I wanted flowers for the said amount, he would have to adjust the cost appropriately, correct?" In return I got this response from the manager, "But you didn't give him cash, did you? You gave him a credit card." I feel that this is an unacceptable response.

When I spoke to the concierge who placed my order and asked him why I was charged more than I asked him to place on my card, he responded with this statement: "Sir, you asked me to get her $40 worth of flowers and that's what I did. On top of the flowers, the florist charges for delivery and for the vase." Again, I feel that this is an unacceptable response. This feels like it is just word manipulation. After speaking with 3 different employees and a manager, the manager said that if I would like to return the flowers, that she would see if the florist would accept that. Yet again I was appalled by her even saying this as an option.

The flowers had already arrived to the room and my fiancee had already received them. This was not the fault of the florist and I was continued to make feel at fault. I am really not interested in speaking with the management at that hotel any further. If you have a central customer service line, I would be happy to call that or I would be satisfied continuing this conversation via email (file number **).

Clearly, the management at the O'Hare Hilton is not interested in customer service or satisfaction.

Here are some notes on our first night (Wednesday, February 13th at the Rome Airport Hilton). When we got there, receptionist Stefania had never seen nor would she accept a military ID card upon check in. "I'm not travelling through Rome and I live here," I told her, "I use this at every hotel in which we stay. It's got my name, my birthday, and an identification number. It has everything you need for your report.” After which, she said, "Well then, if you live here, where is your passport?" "At home," I told her. She then politely suggested that I get it. Otherwise, she couldn't give us a room! "I live in Naples," I told her. She looked at me like the RCA dog. The bottom line is that she decided she could not honor our reservations nor can she guarantee my credit card would not be charged (I had reserved the room online)! My wife had to go outside to calm down.

While I was waiting for Stefania to ask/speak with someone (I thought, anyway), I overheard a woman next to me speaking with the other receptionist. She had just checked in a few minutes ago; her room was not ready and beds were not yet made. There was a mistake, and she needed a room (she also had to go to the bathroom very badly). Stefania finally returned after having decided to honor the reservation I had made, but she had to change it to my wife's name (?) because she just did not feel right about my form of identification; and my wife was Italian and had an Italian ID. Apparently, my credit card and money were still good though. But I let that one go.

So, we got our room keycards, went upstairs to 5th floor. The Executive Lounge was a mess. We went in to our room, and the room was not ready; the bed was not made, and the room was also a mess. Sigh. I went back to Stefania and Stefania didn't recognize me. Her response to my purposefully short, low volume, and low toned, "Our room is not ready" was, "I'm so sorry, one moment.” No reaction really (happens all the time? twice in 5 minutes?). Assuming I was a non-Italian speaker, she called to whoever is apparently in charge of the rooms on the 5th floor. She asked (in Italian), "Why do you mark the rooms as ready on the computer when they're not?" She continued, "I see rooms here as ready and they're not? Please do not do that because then I give people rooms that are not ready." What a good idea.

Without further comment, she clicked away at her keyboard and reassigned us to the next room, prepared me 2 new cards, and said simply said, "I'm sorry. Here you go." There’s nothing wrong with her response there. It just struck me that her casual handling of a very frustrating experience seemed to emanate from experience. I returned to the 5th floor and my wife and I go to the new room. There was only 1 set of everything in the room; there was only 1 robe and 1 set of slippers on the bed, and 1 set of towels and toiletries in the bathroom. I thought that somebody set this up for one guest and they'll give him another keycard and he'll be arriving any minute. I decided to remain dressed enough for our likely eventual guest who would swipe their card and share in the ** experience. They never arrived. I suppose that was a good thing for us anyway. Who knows where they sent him.

The room service dinner was actually pretty good. It was a nice fat and juicy bacon/cheese burger done medium (I was expecting a hockey puck but was pleasantly surprised), and a chicken salad that we split/didn't finish while watching the San Remo Festival on Rai Uno. There was still no knock on the door except for the room service kid who tripped and nearly dumped our dinner on the bed. The woman to whom I spoke to order the food was very friendly, polite, and the best customer service experience I had so far!

In the morning, there was no water in bathroom. None. There was none in the shower, sink, and toilet; no water. My wife dials "0" and is immediately put on hold. She hangs up a few minutes later, after getting tired of being on hold, when the water came back. Absolutely no pressure, but at least it's relatively hot. The buffet breakfast in the Executive Lounge was fair at best. Scrambled eggs were too dry, the bacon was way too greasy, the sausage links were cold, and the pastries were okay. Curiously, half of the chafing pans were broken; the handles were missing so that you had to use a napkin or silverware to lift the lids or risk third degree burns.

At checkout, we were hoping they'd ask if we had enjoyed our stay. They didn't. It’s probably on purpose and for a good reason. Aside from the elderly gentleman who was the concierge (had to pay him to escape the parking lot) upon our departure, and the woman with whom I spoke to order our dinner via room service, the entire staff needs to be retrained. I cannot believe a Hilton Hotel was this unpleasant. I have always experienced the best of customer service at any Hilton.

When you pay 311.50 Euro, you expect 311.50 Euros worth of service, and at least, a pleasant stay. I had thought this must have been an isolated nightmare, until I read some of these other bad Hilton experiences. I guess it's time to go back to the Marriot.

When she complained about these incidents, she was ignored. Further, her complaints regarding the cleanliness of the facility and the odor of the towels went unanswered. Finally, to top it all off, she was handed a letter by the spa manager which was signed by a general manager she had never met. The letter told her that because of her conduct, she would not be allowed on the premises. I suggested she write the review but she is so disgusted with the place that she does not even want to waste any time further on them, so I am writing the review. Do not frequent the Hilton Short Hills. There are fine hotels in the area which will meet your needs with respect and hospitality.

This struck immediate fear and panic into everyone present. 90% of us were from the mainland and not used to tsunami warnings. No one told us where to go or what to do. We had no idea when this was supposed to happen. No one told us the wedding was over. The Hilton Waikoloa staff abandoned almost 60 guests at a wedding to save themselves. No evacuation plan shared, no directions to the lobby, no instructions on what to do if you are not a guest at the hotel. Could they go back into Kona? Would they be able to get back to their hotels? No timeline of when the tsunami was supposed to come. Nothing. There were people frantically trying to find exits and wandering around confused. Those who could not get rooms on higher levels were told to hang out in the hallways.

As you can imagine, it was a very scary and stressful situation. Most of my guests scattered and left. The older ones who needed help and those with infants stayed behind and decided to try to get a room for the night. Upon doing so, the front desk agents asked them if they wanted to upgrade to an ocean view (isn't there a tsunami coming?) and they were charged varying rates. The next day, when my mom asked if they could get the wedding rate, the front desk manager's response was, "Well, no one forced them to stay here, did they?" My husband and I stayed at the hotel the next day. Not one person contacted us to see if we were OK or to apologize for the half wedding we had experienced. I had to reach out to our catering manager and the general manager. It was like trying to get into the Oval Office.

When we finally spoke with the management team, they were cavalier and trivialized our experience. They kept referring to all the other perfect weddings they have had in the past - totally irrelevant. We were told the Hilton would refund us for the things we didn't get, which is a given, isn't it? Then they offered us a hotel stay, dinner and a dolphin experience. We declined this offer as it was pretty insulting to think this could make up for our wedding day. When we left the Hilton, we were given our wedding cake that we never touched. It was boxed up and in pieces. I would never recommend this hotel to anyone. They are the antithesis of hospitality, customer service and safety. I hope this sheds light on how much danger the Hilton put its guests into with its joke of an emergency plan. As a survivor of the 9/11 attacks in NYC and being trampled on, I am very aware of how hundreds of frantic people can lead to a devastating situation.

When I waited to talk to a manager, instead of trying to calm me down and offer me a drink at the bar or something, they made me go up to my room to ensure I could not cause a scene in the lobby. This hotel is disgraceful and I strongly suggest no one ever stay there. If this is how Hilton runs their hotels, I would actually suggest no one ever stay at a Hilton again.

I contacted this specific hotel on several occasions to find out how this charge happened. No one at this physical hotel would offer any explanation other than that it was proven we smoked and they would not remove the charge. I contacted the Hilton Corporate Guest Assistance department to see if I could get the matter cleared up. The team at Hilton Corporate was very helpful and professional; however, no one could tell me how this charge occurred. This Homewood Suites is a franchised brand of Hilton. It's not directly managed by the Hilton Company. So this matter has been settled with Hilton Corporate. However, I've still received zero information from the specific hotel.

Currently, my friend and I both have "pending charges" from this hotel on our separate credit cards. I have no doubt that my credit card company will take care of this. I truly am sincerely baffled as to why this specific Homewood Suites Hotel would allow this situation to continue. I'm still totally unclear how this charge was incurred and the hotel itself still has made zero effort to explain it. I've heard 2nd hand stories of how an ashtray and a cloud of smoke were found in our non-smoking suite and then verified by several witnesses. This simply did not happen. They have claimed they have special smoke detection devices that were unbeatable, yet the only smoke detection device I noticed was the one in my room. I reported it for beeping like it was out of batteries.

All of this occurred over the New Year's Holiday. The hotel was clearly overbooked and understaffed. We didn't even complain over the lack of housekeeping, rude staff or lack of basics such as clean towels. I have not once asked for anything from this hotel other than an explanation. I will state again that financially I'm facing no charge. I'm just truly concerned that someone else may be a victim of a hidden charge. This dispute has taken far more time than is worth $250. Either the hotel made a legitimate mistake and could apologize, or they are so locked into their hidden policy they're not willing to even consider they were wrong. As a customer, I find this very upsetting and unfair. I'd gladly pay a fine that I incurred due to my own behavior. In this case, it simply did not happen. Again, I have no complaint against the Hilton Corporation, just this specific hotel in Ft. Lauderdale.

Today, Saturday 12/29/12, I was balancing my check book and noticed 2 charges in the same amount for 2 different days. I called the hotel, and I was informed that the billing office is closed and I need to call back on Monday, 9:00-3:00. So Hilton can take reservations 24 hours a day, but in the event of a problem, apparently they can only be handled during normal business hours.

My husband, while unconscious and clearly with a high chance of a back injury, was carried to a chair then to the ground then to a chair then made to stand. Later, I learned that this is extremely dangerous, possibly fatal to someone with such a fall. When all was clear and the trauma behind us (meaning baby stopped crying and husband moved to lie in room), I went back to the receptionist to indicate fury at his attitude. He said, "Lady, I will not talk to you because you're shouting!" So yes, I was shouting. Why in the world was he smirking when I said I have an emergency and need for the manager to be called!? I told the duty manager that I think the root cause of this problem is the slippery floor by the pool. He said it's not slippery and that it's my husband's sneakers that made him slip! May be it was slippery and may be it wasn't, but really? Is it better to give that answer or to at least put a caution sign just in case the crazy woman with two injured family members has a point?

I explained that this was no ordinary blanket; and that it had followed my daughter through cancer treatments, chemo and steroids; and was of great comfort to her during the 6 month stay in the children's hospital, where she received her bone marrow transplant, and the 18 months in isolation that followed. This blanket was with her since the day she was born and saw her through the worst of times, and we asked that they make every effort to please look for it. There was only one place it could have been … the laundry room. The head of housekeeping took down my information - I described the blanket as being pink and white checkered on one side and ballerina bunnies on the other (see photo below) - and said she would get back to me. She never did.

I followed up with the manager (David **) the next day (Friday, September 21), and he was nowhere to be found, so I left a very detailed message as to the situation and how distraught we were. He never even returned my call. On Sunday, September 23, we flew back to Tampa, FL and went directly to the hotel to check on the whereabouts of the blanket. The front desk clerk appeared to have cared less about the situation. He said that the manager wasn't in, and likely at home, so I insisted that he call housekeeping and asked if they found it. Whomever he spoke to on the phone said no, which is likely because they never looked. It was in the bed of room #522, and the only place it could have gone was the laundry facility. Unless of course, the housekeeper that took care of the room just saw it and pitched it in the garbage.

Yes, this blanket looked worn, and torn, and used. It was a child's blanket that was very near and dear to her heart. No replacement could ever come close to what this blanket meant, and unfortunately, it is now in a trash bin somewhere because your staff couldn't have cared less. There was no concern, no return call, and certainly no compassion shown. I would hate to think if they had children who had gone through a fatal illness and it was the only source of comfort for their child, that they wouldn't have compassion for the situation. I realize the blanket will never be found now, but I certainly hope that the staff will think twice next time before tossing something in the garbage.

Certainly, it should have gone to Lost and Found, or they even should have contacted the guest that stayed in that room. We are Hilton Honors members and have been for over 10 years. They had our contact information and chose to ignore the call and show a complete lack of integrity and character. We certainly will think twice before ever recommending this hotel to friends and family, and you can be sure that our next phone call is to the news station that ran a story on our daughter to tell them what heartless people you have working at that location. If by some small miracle, it was found, we hope that someone would have called to tell us.

This situation will be shared with every trip advisory review I can find on this hotel, as well as the corporate office. We are absolutely disgusted by the lack of compassion shown and would hope that some intense training results from this in the department of customer service and compassion. My family was in the hotel business all my life, and I can guarantee you that we would have searched high and low until it was found if this situation had occurred at our hotel. Shame on you Hilton. We are disappointed beyond belief.

After another month, I still had not received the check. During this time, I called on average of once a week - a huge waste of my time, but $841 is not small change. Finally after 2 1/2 months, I received the check in mid-August. I then contacted the main office to see if they could do anything to restore my faith in Hilton. After all, I have brought over $20,000 of business to them over 10 years, and the least I expect is that they would pay my credit card late fees for the amount I carried, which I was not reimbursed for by my employer, or perhaps a free room night. They did nothing, not even return my polite phone calls or emails.

I have had the Holiday Inn give me a free room night when one of my athletes was put in a smoking room. I have had the Sheraton give me free drinks when they couldn't offer me early check-in. I have had the Marriott upgrade my room to a 2-room suite nearly every time I stay there. Why on earth would I ever stay at a Hilton when they do absolutely nothing to promote customer loyalty? I've learned my lesson: stay at Marriott, Crowne Plaza, or the Westin for a great experience but never stay at a Hilton unless you enjoy getting ripped off.

Mrs. Regina and I checked into the San Juan Resort and Casino on July 31, 2012. To make a long story short, there was some confusion with the credit card that my colleague was using. When Mrs. Regina made her reservation, she used the company's credit card to hold her deposit. The credit card was not on her person when she checked in to the hotel, and the front desk woman, Kamile, who was checking her in, was not helpful or accommodating. Kamile would not check Mrs. Regina in to the hotel, even though she had already paid for one night. She said the hotel needed the physical credit card in order to charge Mrs. Regina's stay. Kamile insisted there was nothing she could do to help us and told us she would refund Mrs. Regina's one-night payment.

It was not until I requested to speak with the manager of the hotel that we finally started to get better service. The person that she brought to help us was Cesar, who was the group services manager. While Cesar was more helpful than Kamile, he was unaware of hotel policies and front desk procedures which did not help our situation at all. After two hours of being in the lobby with our families, Cesar was able to speak with the accounting department and was able to provide a credit card authorization form to us. We completed the form, and Mrs. Regina was finally able to check in.

The second day, August 1, 2012 at approximately 11:00 am, Cesar physically took us out of the training that we were participating in and told us there was a problem with the credit card Mrs. Regina was using to pay for her stay at the hotel. This was embarrassing for us and unprofessional on his part. He mentioned that Mrs. Regina would have to check out of the hotel then and there if they did not receive the full amount needed to pay for her entire stay.

After another hour of back and forth with the front desk and speaking with the accounting department, we finally made an arrangement that we would pay cash on the account until the credit card problems were resolved. Since the credit card Mrs. Regina was using was our company card, we had to make several calls to our office back in New York to fix the issues. Cesar assured us that the hotel would not charge the card again as long as we kept putting cash on the account. He also told us that once we fixed the issues with the card, he would refund our cash.

On August 3, 2012, Mrs. Regina and I went back to the front desk to resolve the issues with the credit card. Since the credit card was a business card and I am the director of the program, I was the one who spoke with my company and with the bank to make sure there was enough funds to pay for Mrs. Regina's entire hotel stay. When the two of us approached the front desk again, we had the same front desk person we had on the first day, Kamile.

Kamile told us she was unable to pay for Mrs. Regina's hotel stay because there were not enough funds on the card. I knew this was an error and asked her to check again. Kamile was rude and had no desire to look further into this situation to help us. She rolled her eyes often and kept telling us there was nothing she could do. I called the bank in front of her, and the bank told me there was a charge of $644.00 that was made on August 2, 2012. Kamile wound up calling Cesar again, because she kept insisting the hotel did not charge the card. Cesar did an investigation and found that the credit card was charged to the wrong room. Again, this was another hour and half trying to resolve payment issues - time that we lost from our training.

I have never felt so disrespected from hotel staff in all my life. I am the youngest daughter of musician ** and our family travels a lot. To be treated like this in Puerto Rico where my family originates from was a horrible experience. I spent almost $100.00 buying medications to treat my headaches, stomach problems, and eye irritations from lack of sleep. All of these symptoms were due to the stress and aggravation I had to deal with during my stay in the hotel. The above situation does not conclude my complaints from the hotel.

Mini-bar. Throughout my stay at the hotel, my refrigerator was disgusting. The fridge was dirty when I checked in, and it remained dirty when I checked out. I purposely did not make a complaint, because I wanted to see how long it would take for housekeeping to clean it. While the fridge was never cleaned, my four-year-old daughter wanted an orange juice and I allowed her to take one. This was on August 3, 2012. After she opened and tasted the juice, she spit it out and told me the juice was not good. I examined the juice and found that it was past the expiration date and the juice was spoiled.

I went downstairs to the front desk with the expired juice and told the front desk person that the juice was taken from the mini-bar and it was undrinkable. I asked him to please not charge me for the juice since we were unable to drink the juice. The front desk person assured me I had nothing to worry about and that it would be taken care of. When I went back into my room, I looked at the other juices and found that they were either expired already or about to expire in less than a week and the soda cans had dried spills all over the tops.

Bogus charges. On the last night of my stay, August 4, 2012, I was unable to get into my room because the hotel had put a stop on my hotel key. I went to the front desk to find out why I could not get into my room, and the representative told me it was because I had a balance on my account. When I asked for a printout of my charges, I found several erroneous charges. There were internet charges that I never made and the mini-bar charge for the juice that was supposed to have been taken care of the day before. After all the corrections were made, there was no balance on my account and the representative gave me a new key to my room.

Smoking. The San Juan Resort and Casino states that it is a non-smoking establishment. However, on August 2, 2012, the 8th floor had an extremely powerful smell of marijuana and cigarettes. Mrs. Regina was a guest on the 8th floor and had to walk through the smell with her two young daughters. The smell was so strong, it caused them to cough and practically run into their room. Mrs. Regina made a complaint to the front desk, and the representative told Mrs. Regina they would thoroughly clean her room in the morning. No apology was given and no investigation to where the smell was originating from was done.

Smoking was also very evident outside the hotel. There is a non-smoking sign outside by the pool side and on the gate that leads to the beach. Yet, the beach and the pool areas were full of cigarette butts.

Lack of staff and training. I personally called the front desk several times during my stay at the resort and never received an answer. I always received the voice mail, and while I left several messages, they all went unreturned. Mrs. Regina went down to the front desk during one of her nights around 11:30pm and was unable to find any assistance at the front desk. I requested to see policies in regards to the incidental charges and other payment policies, and all those requests were denied. I also made several requests to speak with the hotel's manager, and again, I was denied. Instead of getting the general manager, I was presented with the manager of group services.

This experience was so horrible that I will advice everyone I know not to stay in this hotel. This includes my co-workers, friends, and most definitely, my family.

When I asked him about the reason why they charged me for the Internet, he didn't even confirm that charge of the service when I called asking for the free Internet service for the Emirates airline. His answer was, "I told you when you checked in that it is free to use it in business center. If you understand me or not, it is your problem." Then, I asked to speak to the person in-charge at the desk. He pointed to his colleague in an impolite way. Then, his colleague addressed me to the manager. The manager in-charge asked to give me my money back but I insisted to pay for the Internet service as it was a matter of respect, not about the money.

On 6/14, I attempted to modify my reservation by changing it from 7/3 and 7/4 to 7/4 and 7/5. I talked to a gentleman named Joseph. After explaining to him what I wanted to do, he said he would have to talk to his supervisor. When he came back on the phone, he said he could change my reservation to the days I wanted. However, we would have to stay in a different room and pay a more expensive rate. I then asked him if I could modify my reservation by staying for only one day (July 4), assuming that I would keep my original room. He said that would be possible and that however, I would have to pay a higher rate.

I feel that paying a higher rate for shortening our stay by one night is actually a penalty. The information provided by the reservation staff was misleading, because the info given by the first gentleman conflicted with the info given by the second gentleman. If there was not supposed to be a "penalty," it should not be applied in the form of a rate increase for shortening my stay by one day.

I explained the problem and asked her to check the reservation and assist. She never took the number and asked, "Is there anything else?" I could hear a male in background speaking to her and laughing. She did not even look into my issue with the reservation and did not assist at all except for saying "He should not have referred you to Group Sales" and then, "Is there anything else?"

I make a habit to stay at Hilton's wherever I go but after there, I am not sure I ever will again. I am in police management and I know the proper way of handling complaints and I sure hope that the phone lines are recorded so corporate could hear the sarcasm from "Nick" and the inability or lack of interest in helping me with my issue. I have stayed at a Hilton Hotel probably 30 plus times for misc. reasons over the past two years. I know it is not a lot but I have never had an issue before this and, in fact, used to go the extra mile to stay at a Hilton. I recently received an awards card but I am sure I could be located on the database for stays prior to being an Honors member.

P.S. I see the below option; I don't think you would waste an attorney's time with this type of complaint, but I would like to speak with a customer service specialist from Hilton Corporate please.

I have all type of documentation supporting that the certificate was issued. I have talked with the administrative offices, **, and she has clearly stated to me that there is nothing they can do to change this situation. And that it would not matter if I get a third party involved, because they are a private company, and their decision is final. As a consumer, I feel that I was treated unfairly and differently, and I want you to assist me into investigating the reason as to why this error was made, and why I was taken the complimentary night privilege. I suffered consequences due to a customer service agent booking in a wrong area, where I was left without a night of hotel, arrived at a wrong town, and was out in the night without a hotel until hours in the midnight. And until then, my booking had to be re-done, and corrected, but I was very much inconvenienced by the poor customer care service the Hilton provided to me from a foreign country. I want to recover the one night complimentary stay.

This hotel felt like a 3-star hotel. The room was dingy, had a slight unpleasant odor, and was visibly run down and tried. And even the bath towels were not fresh; they looked old and actually had a grayish tone to them rather than pure white. I am not sure why the hotel at this location is in such poor condition, but we were extremely disappointed. The room was very cold, and we could not turn the heat on.

We called down and asked how we could get heat, and we're told the heat had been centrally turned off. That is really unacceptable. They sent up a small electric heater of plug-in style and two extra blankets. Again, I repeat, it felt like a 3-star hotel at best. The sofa in the sitting area of the room was actually dirty looking, or it looked like it was about ten years old and had suffered considerable wear. The bedding was not fresh-looking, and the bed's skirt looked dirty and wrinkled. The toilet was extremely loud when flushed and made a running water noise all night long. We were happy to leave the room in the morning.

Once again, it was not at all up to Hilton standards. We actually kept asking each other if the hotel was actually a Hilton. The experience was extremely upsetting and a huge disappointment.

We've never made any report of missing property at any hotel, ever. They investigated and called, said the maid didn't admit to taking the top. No surprise. We asked for the reimbursement for the top, $80, and one night's stay since we didn't bargain for a hotel room to be burgled. They've hemmed and hawed, now offered $78, a refund of breakfast and parking, not reimbursement for the top. No reimbursement for the room. We're unhappy, we get no consideration for being longtime customers. We'll take the $78 and never stay there again.

I was transferred to a pushy person who talked fast, never did get a sales pitch about anything. The person would ask questions and then type stuff and then say, "hold on Miss, just a few more questions needed to enter you in the drawing". Questions started innocent, "How many individuals in your family would you take on this stay if you won it? " and, "If you had your choice of resorts, which appeals to you most, Florida, Las Vegas, Myrtle Beach, New York?"

Then I got a question about household income and I would not disclose. Then I was asked if they could run a credit check to verify this and I said, "sure, go ahead" giving them no more information other than this. Then scammer started trying to book me for specific dates in one of their resorts. I said I was not interested and terminated the call.

I notified credit card company of fraud charges. Credit card company cancelled the card to stop the charges. It appears that Hilton Hotels is in on this scam as I was transferred to the scammer following a reservation booking. Will never stay in a Hilton Hotel again.

I arrived at the hotel to check in and they tell me that they're full and do not have any king size non smoking rooms but only have double bed rooms. I told them that they guaranteed me a king size room. I went to my room and called central reservation and acted as if I was making a new reservation requesting a king non smoking room and guess what? The customer rep told me, "Sure, we have a non smoking king room. Would you like to book it?" When I told her that I was at the hotel and was told there were no king non smoking rooms available, she directed me to speak with a supervisor on duty. I explained my concern and dissatisfaction to her. She called the hotel but they told her they only had 2 smoking king rooms available.

I asked if I could be transferred to the Doubletree Westshore Hotel. She called the Doubletree Hotel and they did have a non smoking king room but the only way I could cancel or transfer would have to be done by Hotwire.com. I called Hotwire with my complaint and they called the Hilton and was told that the booking was final. I was so upset that I checked out of the hotel. To prove that this was poor customer service on the behalf of the Hilton, I went back online to Hotwire.com and booked the same room with one of the Hilton competitors and they guaranteed me a king none smoking room and when I arrived, I received just what I asked and paid for. I used to be a District Service Manager over 60 retail operations and believe me, this is extremely poor customer service.

Davidson is a Title I school which means that a large percentage of our students receive free lunch and the majority of our students are not vacationing at recreational parks in the summer. This trip was a treat to them and for many children here, the money for the trip was difficult to obtain. The contract required a 50 percent deposit and a 30-day cancellation policy. Again, this information was not provided to the sponsors or any school officials. The salesperson for the Hilton never required nor requested the student to provide an adult/sponsor to secure the reservations nor to approve the contract.

As it turned out, the club was not able to achieve the goals for the trip and not enough students were able to find the money to attend. We called the Hilton to cancel the reservations and was informed that the $770 sent in for the deposit would not be refunded as a result of the contract entered into by the 18-year old Senior President of the Club. I contacted the salesperson responsible for the arrangements with our Senior President, Mr. Ivan **, and was informed that as much as he sympathized with my plight, he could do nothing but enforce the policies of the Hilton.

I asked him to have the General Manager contact me and Mr. ** returned my call. Mr. ** stated that he would help with the problem by allowing the money to stay on the books for the Hilton to be applied to a trip next year. In addition, he told me he would not attempt to collect the remainder of the contract from this 18-year old that signed the contract. The Hilton also agreed to refund $56 to the club since the payment made was $56 over the fifty percent required deposit.

Mr. ** explained to me how this would all come out in the wash since he was going to apply the money to a future trip. I attempted to explain to him that the seniors that worked to pay for the trip would not be here to enjoy a future trip and that the money that these students worked so hard to obtain would not be refunded to them. He went on to explain how this could be a learning experience for the club/school. We should not allow students to make reservations and handle business without the aid of an adult. I would also hope that this would be a learning experience for the Hilton Corporation.

At any point in time, the salesperson could have asked the student to let him speak to an adult/sponsor but he did not. At any point in time, he could have asked for an email address to forward the contract which the 18-year old student signed but, he did not. Instead this multi-billion dollar company has its $714 and the sponsors and club members have learned their lesson. Thank you for the education.

Next day comes and we went for a nice stroll on the beach and a lady who works at the hotel said "You are not allowed on the beach, do you stay at the hotel? If so, please show me your room key," thinking we were again trespassing on the property yet again. I showed her the key and she said she asks all of the guests that question even though multiple (non-blacks) just walked straight by when she was questioning me. I told her I didn't want her excuse and walked away, but I will not be staying at this property again. They are extremely prejudiced and if it was in the US, I would have sued for discrimination.

I called them and their excuse was this is for the guest's safety. What kind of safety is this to drive an 18-year-old girl away the middle of the night? They also made this excuse about we booked through Expedia and not directly through their hotel. This is the internet age - I have booked hotels and flights through Expedia for many years now - that's the point of travel portals! 18 is a legal age - they are old enough to vote and drive and yet they are not old enough to stay in a hotel? And if 21 is such a big rule for them, why didn't they splash it all over the booking sites? This is the last ever time we would ever use Hilton - worldwide!

On April 4, an email was sent to me which stated that the credit card was declined and I had 24 hours to contact the hotel or we would lose the reservation. I did not see the email until April 13. I was given a contact name and number. I immediately called and had to leave a message, because Stephanie, who I was told to call, was off for the weekend.

I spoke with another gentleman, who told me the hotel was booked and they could not do anything. I asked to speak with a supervisor and was told the supervisor couldn't do anything for me either. I insisted to speak with one. When I finally got to speak to her, she said I had to call Stephanie back on Monday to see if she could help.

I called Stephanie Monday morning and again got her voice mail. I left 3 messages during the week, asking for a return call; and nobody ever called me back. I feel the situation was handled very unprofessionally and was surprised that a hotel as large as the Hilton had such poor customer service. We really should have been contacted by phone, since they did have our number. I will think twice about the way Hilton handled things before booking with Hilton again. I'm extremely disappointed.

As I arrived late to the conference, my bags were in a friend’s room. She was sleeping, so I called a colleague who had a spare phone charger (so I could ensure I woke up in time to check out). I walked down past reception to his room and was collecting the charger when there was a knock at the door. It was the manageress and security again demanding that I leave the hotel. I did explain why I was there: I was having low battery and it was important to collect the charger. I was marched outside in front of colleagues from across the company with no jacket or personal belongings. It was cold and raining, so I was wet and frozen. I was being forced to leave with no means to being able to pay for another hotel, so I refused to leave until somebody collected my wallet. As they were refusing, I asked for the police to be called.

By the time the police arrived, I was frozen as I’m still outside. They collected my jacket and took me to another hotel. Although drinking, I am not a big drinker and was not drunk and clearly remember all the events. Upon complaining to the hotel, the manager sent me a letter with the manager’s accounts of the night, which couldn’t have been more far from the truth if she tried! It stated that there was an argument and I was immediately escorted to my room; I then came back down and started to abuse other guests. I have asked for an investigation and for the hotel themselves and Hilton’s head office to look at the CCTV for that night which will back up my account of events.

After quite some time, the reply I got was that he admitted that the accounts were very much different, but he was closing the matter. I have appealed to Hilton as was advised, but I have not heard anything, not even a receipt of the email. This was sent well over a month ago. At the time, even the security guard told to watch me outside went in to speak to her as it was clearly unfair and I was cold, wet and in distress, but he was greeted with an unpleasant attitude. It seems to me that to justify her unnecessary actions, the report was hugely exaggerated. All that was needed was to view the CCTV. I will never stay in a Hilton hotel again by the way I was treated.

There has been very little follow up from Hilton Cape Town and no follow up from Hilton International HQ, as they were informed immediately by us. And there's no follow up from the police investigation. Mr. ** is not a bit interested to resolve this dispute honorably, and our frustration is mounting.

I booked the room and found the rate cheaper on another site. I filed a claim and within 24 hours, received a nice email confirming the claim qualified for a $50 Amex gift card and I would be refunded the difference to the amount I found on the other site ($77). We stayed on April 14th - 16th and I waited 3.5 weeks and had not received the gift card or refund. I called and was told they would research it and would contact me back. I waited a week and heard nothing, so I called again. The rep said she would research it and contact me when she found something out. No call, but a week later I received the Amex gift card but no check.

I called back to see if there was a problem but was informed that they would have to research it and would call me back. After waiting a week and not receiving a call, I called the customer care center back again. This was on a Thursday and was told they would call me back or email by the following Monday with an update and again, no call and no email. I have placed a 4th call in today but they could not provide me an update.

I must say, every person I talk to has been very nice and professional. Due to the construction and amount of time I have had to spend on the phone, this has been a nightmare. It seems like they really do not want customers to take them up on their price match guarantee. I am very disappointed with Hilton.

We did receive a letter from them which stated they are not responsible for stolen good or vehicles. I will make sure I tell everyone about the way they handle the incident . And the kicker is my company was having a company party there for the weekend. And it spent a lot of money in rooms, ballrooms, and oh yeah, parking fees. Never again will my company use the Hilton for company outings .Whatever you do, don't stay at the Hilton hotels again. Your vehicles are not protected nor do they really care. I am posting this everywhere--Facebook, Tweeter, and the Better Business Bureau here in Atlanta.

I called the central reservations on March 15 and spoke with “Robby”. I gave him the itinerary number which he could not process (because I now know the itinerary number is for Expedia, not for Hilton).

I called the Stamford Hotel and Executive Meeting center and after a few toll calls to this number; 203-967-5744, I spoke with the Guest Manager ** around 4:15 EST March 15. ** verified the reservation but it contained nothing with the breakfast buffets and the train tickets. After multiple, "I understand... I am sorry… Unfortunately…" in a mechanical, dispassionate, rote voice, which had no authentic resonance to them, I had to agree to add the train tickets at a cost of $27 added to my room purchase. I asked ** to look for a recording and/or transcript of the call. She said, "That will be too difficult. There are multiple reservation centers. We can't…" Carolina wouldn't even offer to investigate.

I called reservations and spoke with Candace. This was on Wed. March 14 between 8:25-8:35 am EST. Please review the call logs for a transcript. I asked Candace to Match the Expedia price, not to book through it, and I asked to match the price via Hilton reservations that includes the two train tickets and the two breakfast buffets. I asked, repeatedly, as evidenced on the transcripts, to send me an e-mail that identifies the included parts of the package-the train tickets and the breakfast buffets for two. The e-mail I received was from Expedia, which I did not authorize, (I was calling Hilton reservations, not Expedia) e-mail received on 8:41 EST Wed. March 14, with information on the reservation and an itinerary number, but no information on the train tickets and the breakfast buffets.

I called reservations back and spoke with Robby around 4:00 pm EST on Thursday March 15. He could not access the reservation by itinerary nor by name. I called the 203-967-5744 number at around 3:50-55 pm EST Thurs March 15 and the person answering was unable to understand me. I called again around 4:05-4:15 pm EST Thurs March 15 and spoke with **, the Guest Manager, who verified the reservation solely and not the train tickets or breakfast buffet. She offered shallow apologies and nothing more. ** would not agree to research the call logs and transcripts for the specific details I was offered. She stated that it was too difficult to do that.

Candace was dishonest and incompetent. Candace represented herself as "Expedia" that I did not authorize, I would have contacted Expedia myself, and instead I was calling Hilton reservations. ** was cold and mechanical. At the least, she should have agreed to research this, but took the lazy option and decided not to go forward with that. I never contacted Expedia directly. Candace acted as an agent of Expedia. My goal is solely to receive the train tickets and the two breakfast buffets for the price I understood was a match, $90.92. Please let me know what my options are.

So after check out, we had left something in the room and called the hotel and spoke to housekeeping. They said they would look and call us back, and nothing ever happened. I emailed Hilton, and someone did respond and said they would look into this, but they did not. I am so upset that I spent my hard-earned money with Hilton.

I called and talked to my corporate travel people. She said she will call and see what happens. She called back and asked if I know what card or do I have a card ending in **. I said no. She said that is not even the corp card they use. So, somehow, that hotel got a card that was not on any of our record. Now, I stayed at 2 other Hilton hotels this week without any problems. They made the reservation all at the same time using the same card. So, only this one got the wrong number?

I called their customer service and talked to a lady there. She asked if they didn't ask for another card. I said no. She asked if they asked to verify the card. I again said no. She said hold and called the hotel. She came back about 15 minutes later and said there is nothing they can do, the hotel is booked. I am like, wow is that it? She said yes, there is not much they can do for me. I asked for an email address of a VP or above in their complaints department and she said she will e-mail it to me (since I was driving). I still have not gotten an e-mail from them. They did set me up at La Quinta in a not so good part of town. They said they were nice enough to find me a hotel. Really? At this point, I will never stay at a Hilton Hotel again.