Hertz Reviews

So, when I rented the car and drove it off the lot it was really loud in the front end. I called the number for roadside service and they could hear how loud it was in the background of the phone call. She was awesome and set me up with the airport to go back, and get a different vehicle. It wasn't where I got it and was an hour out of my way...but worth it to get a different vehicle. The gentleman on that end of returning and getting a new car was incredible.

All I can say is day one, or one day! On day one of me switching over to Hertz-Clermont, Florida for my travel needs, be it business or personal the customer service has been spectacular. No Quality of cars, car selection, and cleanliness have all been 1st class. For me it’s all about the service. The staff has always been there to support my family and I. From Jacob to Sierra to Nathan they have always put the customer first. Being in the Vacation/Hospitality Industry I just want to say, I would hire anyone of them to work for me. Thank you to all three of them and Hertz! Happy customer with consistent 5 stars!

Initially I rented a car for 1 day. I came back 1 hr and 7 minutes and was charged for 2 extra hours plus another full day of under 25 age fee. This was an extra $70. When I got home I wrote to them. Guess what, they refunded all of those extra fees. It's nice to know that they are companies like HERTZ still around.

I must say of all the rentals I ever rented from, the customer service at Hertz rentals at the airport is by far the very best I experienced. This is my second time (by request) working with Sirray and today Cholette as well. They take the time to explain to you about the rentals explaining what works for my needs and making sure the cars are spotless before allowing me to drive off. That kind of a follow up is needed in Massachusetts. They are professional, courteous and patient with every customer I observed. Thank you for providing this type of customer service to your guest.

We had to transfer vehicles with Hertz at Helena airport at the start of a week vacation. I left my wallet and cash in the rental car we returned. Three hours of fishing I realized my mistake... I called and the staff was ready on it. They had my wallet and cash waiting for me at the front desk. This is not only honest service, this is honest employees. Please make sure Chris and Austin get wild recognition for their good deeds. If they are this good with personal items, no doubt renting from them will be a great experience. Thank you all so much!

CUSTOMER BEWARE!!! I did fill the form online to skip the line and pickup my car at the parking lot, well the place at the airport was closed (1:30 am) and nobody was able to help me get my car rental (only two securities were there), very disappointed I needed to attend a wedding the next morning and my plans were screwed. I had to take an Uber to my hotel and the next morning another Uber to come back to the OKC airport to get my car (btw it had scratches on the paint all over and a cracked front bumper, idk who check these cars), the info provided by Hertz never said that they closed and lock everything up at midnight at this location, they were very good at taking my money, it was impossible to talk to a live person on their customer service phone number, it was a computer giving menu after menu and no customer service.

This International company failed miserably in regard to our recent car rental. We visited our local location in mid January in anticipation of our upcoming trip to Florida in March. First, the lady behind the counter barely acknowledged our presence upon entering. She provided inadequate information as to what steps we needed to follow to secure a rental vehicle. She stated we were too early to setup the rental but did take our information and even provided an estimated cost. We believed things were set and we would hear something closer to the time of our rental date confirming the price and pick up information. About a week before our scheduled trip, we had not yet heard anything from Hertz.

My husband rented a car and when he returned it to the MIami airport, he forgot to leave the key in the car. No one checked his car or asked him if the key was in it. By the time he realized it, he was already at the gate. Hertz customer service was contacted and we were told that if he returned the key within 24 hours he would not be charged. His flight got in at 12:30AM. He is now returning the key overnight via FedEx at 9AM but Hertz has already charged him a $400 key replacement charge as of last night and says they have already replaced the key so the charge stands. This is contrary to their own policy and highly unfair.

I rented a car from San Francisco and was agreeable to the total amount of the rental. I called one day before I was to return the vehicle and asked if I could keep it one more half day. The agent said that would be fine, but the charge would actually be for one whole day of the day amount. Imagine my surprise when the original rental fee went from $900 to a grand total of $1890. I immediately contacted them and was advised that was the correct total. That adding one day was more than double the seven day amount. I tried both phone contact and email and even disputed the charges with my credit card company. Through Hertz, I could not get anyone to understand they were wrong.

NEVER AGAIN!!! Absolutely joke, we rented and PAID for a full size pickup truck, arrived and then we were asked for a 200$ deposit for damages etc. That’s fine, after they take our 200$ they tell us they’re out of pickup trucks, but for 7$ extra a day we can get a full size SUV, I wasn’t impressed so I said I’ll take the SUV but I’m not paying the extra 7$ a day for a vehicle I didn’t want, so they waived the 7$ a day and said they would give me the full size SUV at no extra charge.. They give us a Ford Edge.. That’s NOT a full size SUV.. Lesson learned… If you ever get a chance, watch the episode of Seinfeld when he tried to rent a car at the airport. Exact scenario.