Hertz Reviews

Excess fuel charges. The Hertz rep said I needed to leave a 75$ deposit for possible incidentals. So I did. Then said I could return it full of gas or they would fill it up out of my deposit. I used a gallon of gas and returned the car. Hertz keeps the full 75$ deposit. In English "taking a sum out of a deposit" is very different than "we will take the whole deposit". Not nice in any discussion at that point. I offered to be right back with a full tank. NO DEAL, we take your deposit.

TLDR: the customer service was worse than stepping on Legos first thing on a Monday morning. 2 days after initially booking, we decided we would like to change the pick up location. The customer service representative that picked up the phone was pretty disrespectful the entire time. Not to be rude, English wasn’t her first language and she made sure to be sarcastic and churlish every time my wife asked her to repeat herself. Once she asked for a supervisor, their tone quickly changed and she was apologetic. She tried to prevent us from getting to the supervisor by waiving a fee. Which is ridiculous that they wanted to charge us $100 to change pickup location or just straight up cancel considering the event is over a month out. Somehow ALL the supervisors are in a meeting, of course. And after waiting on hold for 45 mins for a supervisor, they hung up. Hertz, this is definitely some pretty terrible behavior especially toward folks that have status with you.

A person who rented a car from them blew stop sign and hit me! Almost a month later no calls, two claim numbers and I drive around in damaged car! Called every possible phone number and no answer! Their claim line is overseas

My Hertz rental car just stopped running on an interstate highway in Arizona and they left me and a small child sitting waiting for more than 3.5 hours after the first person I spoke with told me they expedited the request because of the heat and child and I would receive help in 20 minutes. Now they have charged me $1,600 for "their" inconvenience. My child was getting sick without food and air conditioning. I called an Uber and took the key directly back to the rental car desk at the airport. I had to pay for the Uber to the airport, new airline tickets for 2 and an Uber to a different airport 2 hours away to get the child home. And they say I inconvenienced them!!!!

Less than 40% success rate these days when renting for business trips. Wish our company would allow different rental companies. Half tank of gas, leaking half a quart of oil a day and wouldn't exchange without me driving for an hour and a half while in a major city, extra late charges because they waited for four hours after opening to process returned car the evening before, no car available. Fun times had by all.

Worst experience ever! I believe Hertz is corrupt as I have had the same experience that so many reviews have complained about. Was told by at least four different reps that my rental was canceled to find out later that it was not. After two days of calling both local and corporate representatives I finally got a confirmation that my reservation was cancelled, but no confirmation of a refund which was to be a full refund If I had not continued to demand confirmation they would have left it as an open reservation and a no show as reservation was still active every time I checked after they said it was cancelled and $215 would be refunded.

I am absolutely furious with Hertz. I returned my rental car with a completely full tank of gas, yet they slapped a $75 "fuel charge" onto my final bill. This is an outright scam.When I tried to dispute it, they refused to accept my bank statement showing the gas purchase and demanded a physical paper receipt. They told me to email my receipt to verify@hertz.com to resolve the issue. I tried to do exactly what they asked, only for my email to bounce back immediately with a delivery failure notice stating: "The recipient's mailbox is full and can't accept messages now." Hertz is deliberately hiding behind broken email inboxes so they can steal $75 from customers and block them from disputing it. Their customer service is an absolute joke. If I could give them 0 stars, I would. Avoid this company at all costs!

I will never rent on Hertz again. The worst experience ever.

The Most Dishonest Company and Infuriating Experience. I made a reservation with Hertz on May 2, 2026, for a rental beginning June 16. For more than six weeks, Hertz was perfectly happy to hold my reservation and allow me to plan my trip around it. Then, at 6:30 PM on June 15—less than 24 hours before my arrival—they called to inform me that they would not be honoring the reservation. Not because of any force major but because they overbooked....Let that sink in.

I rented from Hertz at Orlando, Florida, airport, June 4, 2026, through June 7, 2026. My rental was supposed to cost $128.00. I received my final bill for $522.00, with being charged $400.00 for cleaning-smoking fee. I do not smoke and have never smoked all of my life. I have been trying to speak with a live agent via chat and telephone, starting at 11:30 am (6/8/2026) and continuing to 3:25 pm (6/8/2026). I'm still trying to speak with a live agent to dispute this $400.00 charge.

If I could give this company zero or negative stars I would! I wish I listened to the reviews and steered clear! DO NOT EVER RENT FROM THEM!!! Absolutely horrible experience! The women at the counter is hateful and spiteful. The Hertz online service was nice trying to refund our money but apparently the airport operates on its own and they don’t have much say. If I knew that I definitely would not have rented from them. We thought we were getting an Expedition for a road trip for our babymoon. And we got an Armada. Apparently even though it’s advertised on the website they’ve never had Expeditions and they think it’s a similar vehicle!

I made a reservation on April 24, 2026 for May 11 - 13, 2026 at Phoenix, Arizona Airport for a Hybrid Medium Sedan for the total price of $285.56. When I checked in, the lady who checked me in asked why I requested that vehicle. I told her I wanted a car that would be comfortable for a lady who is 93 years old. She told me she could get me another vehicle that would be nice and I asked her how much. She said she would give me her the price she would get. I should have asked how much that was but didn't. I was tired after my flight and had other things on my mind about the trip. I paid with a credit card and after she gave me the receipt and told me where to pick up the car. When I looked at the receipt, I discovered the price was $546.78, almost twice the price of the original cost of $285.56. The vehicle was a Hyundai Tucson which is not worth the difference in the cost vs. the original Hybrid Medium Sedan.

I wouldn’t recommend renting from here there or no customer caring of communicating with issues (regards). Let alone no one upper management to assist and appreciate that you spent your money here. 0 out of 10.

I preface this poor review by saying I have been a loyal Gold Hertz customer for nearly 40 years, but sadly, their treatment of customers and customer service has gone downhill since their merger with 2 budget rental companies. I have joined the ranks of customers that have been assessed exorbitant damage claims with poor evidence and no customer service available to discuss (Philadelphia airport location Jan 2026). I didn't check the damage waiver box at rental and of course the amount Hertz claimed was below my auto deductible, leaving me on the hook for an unwarranted windshield replacement charge. I encourage all Hertz renters to take the time to video the vehicle before and after the rental so you can dispute damage claims. As for me, Hertz has lost a customer as a result of this incident.

I reserved a car online. It said I was all set. I took an Uber to the location just to hear that they have no cars available. The girl was not helpful at all. She did not offer me another location. She completely ignored me and I had to call another Uber to bring me back home. They should have a way to cancel reservations if they don’t have a car before people go to pick up the car they had reserved.

I have rented several vehicles from the Pensacola blvd over the last 3 years, they are consistently nasty dirty cars that Reek of ** smoke. The nastiness of soiled fingerprints on everything due to the residual of smoke. The windows are so smoked covered barely see out them. Last but not least the change oil soon light was on at pickup with 11K miles.

I booked a cargo van for a big event nearly a month in advance. THE DAY BEFORE I was supposed to pick it up, I got a call saying they weren’t going to have one for me. Now I’m left scrambling on Memorial Day weekend to find transport for an event that I’ve put a lot of money into. Absolutely disgusted with this company.

I made a reservation Hertz webpage, paid for my reservation one week before and on the day, minutes before the pickup they called me to say that they had no cars to rent me. And it's the second time it happened to me.

I made two reservations with Hertz through Priceline. The first reservation I was able to receive but had to wait two hours to pick it up because the staff was not in any rush to get these people out the door and they were having to wash the cars check people in and check returns all at the same time. I made another reservation later that week to pick up the same car and when I showed up, she told me they did not have a car available until 3 o’clock that afternoon even though I had a reservation for 8 that morning. I had a time sensitive doctors appointment that I needed to get to and so I was not able to get the vehicle that late and make my appointment on time so I declined it. A few days later, I saw a charge on my card for that vehicle that I did not pick up and tried to call, jumping through multiple AI agents and not being able to get ONE human on the phone.

They get no stars from me. The whole experience was a nightmare. Left me at the collision shop waiting on a ride to the Hertz office in Dearborn Mich on Kean St and was never picked up and then they didn't have a car for me unless I paid an additional 18 dollars a day. Never again