Hertz Reviews

I will never rent from Hertz again unless they clean up their act or in this case the car I rented. I needed a car for a couple days because mine was in the shop. I went through my AAA membership for a discount. I chose a Hertz near me. I got a car but it was filthy inside and out and it stinks. I mean the inside is gross.

Absolutely ridiculous. Hertz is one of the greediest rental car companies I’ve ever dealt with. I forgot to fill up the gas before returning the car — my mistake — but they charged me $148.50. Then I used a toll road that cost about $10, and somehow that turned into a charge of $100. It feels like every additional charge gets multiplied by 10. I understand paying extra fees when necessary, but these amounts are completely unreasonable and feel like a blatant money grab. I honestly have nothing good to say about this experience. Never again.

Reserved a car at the Santa Rosa Airport 2 months prior to my trip. Go to the airport and there were no clean cars available. People had been waiting 2 hours to get a car. Ended up having to rent from another vendor at well over double the price. Why reserve a car if they are not going to be available. They know well in advance how many they are going to need. So much for being a gold customer.

Do not rent from Hertz at Shannon airport (owned by a company called Ryan's Investment s). They are running a windscreen scam on customers who rent with credit card insurance claiming damage the size of a pin head and charging for full replacement $2200 US (which they do not ever do). Our large party rented 4 cars. Two had to pay 20 dollars a day for Hertz insurance, the remaining 2 brought letters from their credit card company stating full coverage. Both cars with credit card coverage were assessed $2k for the same microscopic marks that no driver would have seen at the time of rental. They looked like specs of dirt or a bug mark that they circled. Hertz's own damage assessment was "very light". My last correspondence to them after they denied my appeal.

My experience at the Kansas City Airport Hertz location raises serious concerns about Hertz Management both at this location and at headquarters. They lack proper procedures. The first vehicle assigned to me had already been rented to another customer, who was sitting in the car. The second vehicle had a flat tire. The third vehicle had a dent. Before I accepted the third vehicle, a Hertz employee by chance noticed the damage, completed a damage report, and gave me a copy. I also took photographs of the dent before leaving the lot.

I went in for a reservation last week, The ** lady was very rude, stated I called you she acted as if I was a bother instead of trying to help upon that she was screaming across the office to the other young lady while she had another customer in her office, which she came out to apologize, whoever is managing that store needs to counsel the other representative, upon reading the other reviews, her name must be Sally, she was so condescending as if she owned the corporation, you will be losing a lot of business due to her horrific attitude, there was another sitting in the office to the right I saw she did not even step out her office, BAD BUSINESS. DO NOT RENT FROM PANAMA CITY LOCATION on 15th St.

I had a very disappointing experience with Hertz. The customer service was poor from start to finish, and the return process was handled carelessly. The return agent failed to properly check my vehicle back into the system, even though I returned it on time. Two days later, Hertz’s records still showed that I had the vehicle in my possession, causing unnecessary stress and inconvenience. A simple step during the return process could have prevented this entire situation. I expected much better from a company of this size. I hope Hertz improves its customer service and ensures employees properly complete vehicle returns to avoid putting other customers through the same experience.

Customer service is extremely rude and they will charge you for damage you did not cause. I have requested proof of damages not being present at the time of rental, proof of repairs being completed, and reminded them of their policy for damages being under their threshold of smaller than a credit card, yet they are still trying to bill me $400.

This is the only company in the airport that charges a holding fee, $200. Also, I went on the thruway. I only used $5.90 on thruway. They charged me that and a $13.99 convenience fee. They were rude at the desk. I will never rent from them again.

The whole point of a reservation is so they save a car for you so that one is available when you arrive. I've rented dozens of cars and I opted for Hertz this time because they're closer to where I live. Never again. The first time I thought was maybe a fluke because of the World Cup. Today I learned that they simply don't have enough cars ever and they make everyone wait for hours on end. Today I also said I didn't have time to wait and that I wanted to cancel. I was told "You're free to go", but they didn't cancel the reservation in their system so I'm being charged a "No show fee". I've read similar reviews now on Yelp. This company will use loopholes to steal your money. Do not support them.

Hertz Car Rental (San Juan Airport). I rented a vehicle from Hertz during my vacation and had a mixed experience. The car was **clean, efficient, and in excellent condition**. However, the **final pricing was not transparent**. My online reservation totaled **$285 for four days**, but when I picked up the vehicle at the airport, the final charge increased to **$577.02**. This unexpected price change was disappointing and felt misleading. The vehicle quality was good, but the lack of pricing clarity significantly impacted my overall experience.

1 Star — Beware of Unexpected Add-On Charges and Document the Vehicle Carefully. My experience with Hertz was extremely disappointing and costly. I strongly recommend choosing another rental company and reviewing the many similar consumer complaints posted online before renting from Hertz. My online rental agreement showed a total cost of approximately $495, including taxes. The only additional option I knowingly authorized was for Hertz to refill the gas tank when I returned the vehicle. However, Hertz treated my verbal agreement for the gas service as approval for numerous other optional charges that I did not knowingly request or agree to. Those charges added approximately $795 to the rental, bringing the total amount charged to my American Express card to $1,290.

Do not buy from Hertz. Worst rental company ever created. Terrible communication, customer service, management team is terrible on all departments. My car got picked up which I have no problem with but the issue is my personal belongings was in my car and nobody has a clue where my belongings are and it’s been 3 weeks. Don’t ever buy from here. Terrible service and they make you buy their insurance making it over 400 a week when clearly you got insurance already but they make you get theirs. I still haven’t got my belongings and it’s been 3 weeks!! Don’t buy here. Terrible who doesn’t put customers first, that should be your first priority!!!!

7/23/2026. I had the absolute worst experience today at the San Diego Airport with your gold member Plus service and manager. You've lost a customer because of it. I'm sure you're going to lose more after the experience I had today as well as several other customers. Whoever was working the Gold Plus Membership desk at 5pm time frame was the absolute worst customer service I have received in quite a while. I am out here to spend time with my elderly parents because they are declining in health rapidly. I And a gold member plus I was told to go look at the board to find out where my car assignment was Period. The board told me I needed to go see customer service. When I went there it was because I needed to put a credit card on file which I did, which happened to be my company credit card.

I was referred by Lincoln Pines to the Hertz location at Pines Ford to pick up a rental vehicle while my car was being serviced. I have used this Hertz location several times before. Each time, I paid the security deposit with my debit card and was told the funds would be released within 5–7 days, which is exactly what happened in the past. This time was completely different. After 7 days, I still had not received my money back. I contacted Hertz and was then told it would actually take 10 days. That was the first sign of poor communication, since this had never been the case before. I waited 10 days, still nothing.

I'm really disappointed in Hertz. My flight was canceled by the airline, and I called to modify my reservation. I was told that nothing could be done for me and that my only option is to cancel the reservation, and when I do, I get hit with a $200 cancellation fee. This is awful service and I will never be using this rental company in the future.

We've have been loyal customers of Hertz. The past couple of trips the car we reserved wasn't available. We needed a vehicle to carry 4 adults, an infant and assorted gear. We were offered a small compact car! What a joke. The customer service chat is AI and the phone customer service is a loop of menus and then just on hold for infinity. There always is a toll bill in the mail a few months after our rental. Funny - since there were no toll roads in the area where we drove. I'm trying to get my account deleted, but there is no option on the webpage nor human working Customer Service.

Avoid renting from this location! We returned our rental car after hours, on the lot, days before our contract's end date. Despite this, the location didn't process the return for nearly a week — then they claimed without any evidence that the vehicle was damaged while the vehicle was in our possession. There was no damage to the vehicle when it was returned to their lot. When we called to ask about a damage claim, we were verbally told there was no issue and that we'd receive written confirmation we weren't liable. That confirmation never came.

Hertz/Uber rideshare. On July 10, 2026, I returned my rental vehicle to Hertz, 5387 Butler National Dr, Orlando, FL, for routine maintenance. A Hertz employee at the counter checked me in, confirmed that my account was in good standing, stated that everything was okay, and authorized me to leave with the vehicle keys. At that time, and I was forced to take the Hertz car to Pep Boys for a check-up on my own time without compensation, Hertz also had already placed an $806 hold on my bank card as payment authorization for the rental.

Avoid this Hertz rental on Seven Oaks drive in Knoxville TN. They are LIARS and CHEATS and difficult to deal with. My wife rented a car for 10 days and they didn't honor the USAA 25% discount plus one free rental day. She had to make several trips back to their office to get several refunds for over charges. A month later we are still arguing for the refund for 25% discount and free rental day. They offered points for future rental from corporate..but we usually don't rent cars, this was an emergency for us.. Sure as Hell will never use Hertz EVER.!!!!!

Excess fuel charges. The Hertz rep said I needed to leave a 75$ deposit for possible incidentals. So I did. Then said I could return it full of gas or they would fill it up out of my deposit. I used a gallon of gas and returned the car. Hertz keeps the full 75$ deposit. In English "taking a sum out of a deposit" is very different than "we will take the whole deposit". Not nice in any discussion at that point. I offered to be right back with a full tank. NO DEAL, we take your deposit.

TLDR: the customer service was worse than stepping on Legos first thing on a Monday morning. 2 days after initially booking, we decided we would like to change the pick up location. The customer service representative that picked up the phone was pretty disrespectful the entire time. Not to be rude, English wasn’t her first language and she made sure to be sarcastic and churlish every time my wife asked her to repeat herself. Once she asked for a supervisor, their tone quickly changed and she was apologetic. She tried to prevent us from getting to the supervisor by waiving a fee. Which is ridiculous that they wanted to charge us $100 to change pickup location or just straight up cancel considering the event is over a month out. Somehow ALL the supervisors are in a meeting, of course. And after waiting on hold for 45 mins for a supervisor, they hung up. Hertz, this is definitely some pretty terrible behavior especially toward folks that have status with you.

A person who rented a car from them blew stop sign and hit me! Almost a month later no calls, two claim numbers and I drive around in damaged car! Called every possible phone number and no answer! Their claim line is overseas

My Hertz rental car just stopped running on an interstate highway in Arizona and they left me and a small child sitting waiting for more than 3.5 hours after the first person I spoke with told me they expedited the request because of the heat and child and I would receive help in 20 minutes. Now they have charged me $1,600 for "their" inconvenience. My child was getting sick without food and air conditioning. I called an Uber and took the key directly back to the rental car desk at the airport. I had to pay for the Uber to the airport, new airline tickets for 2 and an Uber to a different airport 2 hours away to get the child home. And they say I inconvenienced them!!!!

Less than 40% success rate these days when renting for business trips. Wish our company would allow different rental companies. Half tank of gas, leaking half a quart of oil a day and wouldn't exchange without me driving for an hour and a half while in a major city, extra late charges because they waited for four hours after opening to process returned car the evening before, no car available. Fun times had by all.

Worst experience ever! I believe Hertz is corrupt as I have had the same experience that so many reviews have complained about. Was told by at least four different reps that my rental was canceled to find out later that it was not. After two days of calling both local and corporate representatives I finally got a confirmation that my reservation was cancelled, but no confirmation of a refund which was to be a full refund If I had not continued to demand confirmation they would have left it as an open reservation and a no show as reservation was still active every time I checked after they said it was cancelled and $215 would be refunded.

I am absolutely furious with Hertz. I returned my rental car with a completely full tank of gas, yet they slapped a $75 "fuel charge" onto my final bill. This is an outright scam.When I tried to dispute it, they refused to accept my bank statement showing the gas purchase and demanded a physical paper receipt. They told me to email my receipt to verify@hertz.com to resolve the issue. I tried to do exactly what they asked, only for my email to bounce back immediately with a delivery failure notice stating: "The recipient's mailbox is full and can't accept messages now." Hertz is deliberately hiding behind broken email inboxes so they can steal $75 from customers and block them from disputing it. Their customer service is an absolute joke. If I could give them 0 stars, I would. Avoid this company at all costs!

I will never rent on Hertz again. The worst experience ever.

The Most Dishonest Company and Infuriating Experience. I made a reservation with Hertz on May 2, 2026, for a rental beginning June 16. For more than six weeks, Hertz was perfectly happy to hold my reservation and allow me to plan my trip around it. Then, at 6:30 PM on June 15—less than 24 hours before my arrival—they called to inform me that they would not be honoring the reservation. Not because of any force major but because they overbooked....Let that sink in.

I rented from Hertz at Orlando, Florida, airport, June 4, 2026, through June 7, 2026. My rental was supposed to cost $128.00. I received my final bill for $522.00, with being charged $400.00 for cleaning-smoking fee. I do not smoke and have never smoked all of my life. I have been trying to speak with a live agent via chat and telephone, starting at 11:30 am (6/8/2026) and continuing to 3:25 pm (6/8/2026). I'm still trying to speak with a live agent to dispute this $400.00 charge.

If I could give this company zero or negative stars I would! I wish I listened to the reviews and steered clear! DO NOT EVER RENT FROM THEM!!! Absolutely horrible experience! The women at the counter is hateful and spiteful. The Hertz online service was nice trying to refund our money but apparently the airport operates on its own and they don’t have much say. If I knew that I definitely would not have rented from them. We thought we were getting an Expedition for a road trip for our babymoon. And we got an Armada. Apparently even though it’s advertised on the website they’ve never had Expeditions and they think it’s a similar vehicle!

I made a reservation on April 24, 2026 for May 11 - 13, 2026 at Phoenix, Arizona Airport for a Hybrid Medium Sedan for the total price of $285.56. When I checked in, the lady who checked me in asked why I requested that vehicle. I told her I wanted a car that would be comfortable for a lady who is 93 years old. She told me she could get me another vehicle that would be nice and I asked her how much. She said she would give me her the price she would get. I should have asked how much that was but didn't. I was tired after my flight and had other things on my mind about the trip. I paid with a credit card and after she gave me the receipt and told me where to pick up the car. When I looked at the receipt, I discovered the price was $546.78, almost twice the price of the original cost of $285.56. The vehicle was a Hyundai Tucson which is not worth the difference in the cost vs. the original Hybrid Medium Sedan.

I wouldn’t recommend renting from here there or no customer caring of communicating with issues (regards). Let alone no one upper management to assist and appreciate that you spent your money here. 0 out of 10.

I preface this poor review by saying I have been a loyal Gold Hertz customer for nearly 40 years, but sadly, their treatment of customers and customer service has gone downhill since their merger with 2 budget rental companies. I have joined the ranks of customers that have been assessed exorbitant damage claims with poor evidence and no customer service available to discuss (Philadelphia airport location Jan 2026). I didn't check the damage waiver box at rental and of course the amount Hertz claimed was below my auto deductible, leaving me on the hook for an unwarranted windshield replacement charge. I encourage all Hertz renters to take the time to video the vehicle before and after the rental so you can dispute damage claims. As for me, Hertz has lost a customer as a result of this incident.

I reserved a car online. It said I was all set. I took an Uber to the location just to hear that they have no cars available. The girl was not helpful at all. She did not offer me another location. She completely ignored me and I had to call another Uber to bring me back home. They should have a way to cancel reservations if they don’t have a car before people go to pick up the car they had reserved.

I have rented several vehicles from the Pensacola blvd over the last 3 years, they are consistently nasty dirty cars that Reek of ** smoke. The nastiness of soiled fingerprints on everything due to the residual of smoke. The windows are so smoked covered barely see out them. Last but not least the change oil soon light was on at pickup with 11K miles.

I booked a cargo van for a big event nearly a month in advance. THE DAY BEFORE I was supposed to pick it up, I got a call saying they weren’t going to have one for me. Now I’m left scrambling on Memorial Day weekend to find transport for an event that I’ve put a lot of money into. Absolutely disgusted with this company.

I made a reservation Hertz webpage, paid for my reservation one week before and on the day, minutes before the pickup they called me to say that they had no cars to rent me. And it's the second time it happened to me.

I made two reservations with Hertz through Priceline. The first reservation I was able to receive but had to wait two hours to pick it up because the staff was not in any rush to get these people out the door and they were having to wash the cars check people in and check returns all at the same time. I made another reservation later that week to pick up the same car and when I showed up, she told me they did not have a car available until 3 o’clock that afternoon even though I had a reservation for 8 that morning. I had a time sensitive doctors appointment that I needed to get to and so I was not able to get the vehicle that late and make my appointment on time so I declined it. A few days later, I saw a charge on my card for that vehicle that I did not pick up and tried to call, jumping through multiple AI agents and not being able to get ONE human on the phone.

They get no stars from me. The whole experience was a nightmare. Left me at the collision shop waiting on a ride to the Hertz office in Dearborn Mich on Kean St and was never picked up and then they didn't have a car for me unless I paid an additional 18 dollars a day. Never again