Expedia Reviews

On Saturday Feb 7 at 1:36 am, I purchased a one night stay at a hotel called, Hampton Inn Norfolk Naval Base using EXPEDIA.COM. I purchased the hotel on route driving during early morning hours because I had an emergency and was planning to arrive around 2:30 am at the hotel. I purchased it using my phone and accessed the mobile version of the website, not desktop version. When purchasing the hotel the site did not indicate a check in time, all the site said was that I was purchasing the stay for Feb 7-8.

Told us the bag fee was 0 for the first bag. We double checked and called them twice. When we arrived at the airport there was an additional charge of $100 for our trip. I called to say something to them and was treated like an idiot. They are rude and blamed us for the mistake. Very poor quality of service.

I bought an airline ticket through Expedia and paid additional for cancellation protection. On the day of my departure date, an emergency came up, I tried calling them multiple times and had to wait for a nearly hour to get through someone. An agent finally answered but it was difficult to comprehend what was said because of the heavy accent. He hung up on me and I to call back with much longer time and the whole conversation was futile. They refused to honor the protection plan as I had hoped. They came up with many excuses for not honoring the protection plan and the information was conflicting. They offered a solution that was twice the or three times more than what I paid in the first place. Their attitude was quite rude and impolite. I would never ever want to do business with them again.

Booked a hotel and an email confirmation came saying hotel confirmed with non-smoking room. Go to the hotel they said confirmation is for smoking room. Called expedia, the Customer service after 30 minutes said they cant help as we cant guarantee a smoking or non smoking room. Even talked to supervisor and he said they cant help as its their POLICY. So people don't use expedia if you don't want to sleep in smoking room and on top you have asthma. Even asked that question that if I have a asthma and I cant breathe there, will they cover my health, they said their policy don't guarantee anything. PLEASE DONT USE EXPEDIA. OSHA and WSIB should be after expedia for this policy. They can endanger someone's health with the policy.

I've been a loyal customer of Expedia's for many years and booked many trip. After my recent experience, I feel totally SWINDLED by the company and will never use it again. I recently made a series of bookings and was shocked to learn that they have changed the process significantly so that it was nearly, and in some cases, impossible to make changes to or cancel my reservations. There was no option to "manage" the bookings online because I had unwittingly paid upfront for the bookings, and when I tried to reach Expedia to make a change or cancel the wait time was anywhere from 43-53 minutes each time I called.

Their best price guarantee is messed up. We booked a hotel with Expedia. Literally 23 hrs after booking found a super better deal on Groupon. Tried to cash in the guarantee with a phone call. On the phone for 45 min and got policy excuse of not within 24 hrs of booking... 24 hrs!!! Then they used we can reject this offer to anyone at any time for any reason. Man, you'll need a lawyer with these guys. Don't use Expedia for anything.

I booked a trip on Expedia and bought travel insurance. I tried changing my flights when an unexpected event happened. I got the total run around from them. I then tried to cancel just one airline ticket, the person who was no longer able to come. Expedia again gave me the run around and finally said they would cancel it. Well, they did not cancel it. Now I am trying to cancel it AGAIN. Every time I have talked to them I have asked for a supervisor. I am either hung up on or put on hold for at least half and hour and then get the run around from the supervisor and "magically" disconnected. I will never book with them again. Their travel insurance is a waste of money. It does no good. To change my flights they wanted to charge me $1800!!!! You are better off booking everything yourself and NOT using this company.

One hour plus wait times for "customer service." No chat options online to get issues resolved. No email address for customer response. The verdict: Expedia does NOT care about their customers. I won't be using them again. Whatever they save you in travel costs are more than offset by frustration if... God forbid.. you need to contact them. I honestly do not know how they stay in business.

I called Expedia at 3:00 today to book a trip for my family. After waiting on hold and going back and forth to get all of the information correct we were finally done with the reservation and the agent informed me the price had gone up to over $300 more than what I agreed upon. I then told her I would not pay the extra $300 and she then informed me that she had already charged my credit card. Without my permission to the extra charge. She then said she would contact her superior. 45 minutes later her superior got on the phone and said I would need to call the airline if I wanted to cancel, and cancel through the resort as well. The airline would charge me to cancel the reservation, previously I had been told that there would not be any problem to cancel--just call them back and they would do it as long as it was with in 24 hours.

This company has the worst customer service ever! My husband actually logged his time and was on hold for over 12 hours. I was disconnected and put on hold for four hours. They made an error with my reservation (booked 3 out of 7 family members) and then told me there was no room for rest of my children and husband. I asked them to cancel and they transferred and disconnected me. They are refusing to refund my trip for 3 out of 7 family members. I am so frustrated and annoyed. Called my credit card company and they called them and were on hold for two hours also. Atrocious company - could be a case study in Business School!

We booked air and a resort package for mid April 2015 and are forced to move to a later date. We chose May 30 - June 6th. The same package on Expedia and separately on the airline and resort site is $1,000 less than the original date. The resort has a no change fee policy on their website if prior to 31 days of arrival which we are at day 34. My wife and I spent 12 hours over 2 days on hold with Expedia and bounced from one place to another, and when we did get a representative, they calculated $800 more for the same package instead of $1,000 less minus the $300 airline change fee, or $700 less than the original package. They also wanted to charge a hotel fee, when there should be none. When I called the hotel on another phone while with a Expedia supervisor, ** is her name, she hung up on me. I also gave her my cell phone in case we got disconnected because it happened 4 times the day before.

I used the website to make a reservation. I called Expedia later that day to change the reservation. The lazy CSR cancelled the hotel and car but not the flight. Now I'm being forced to take a trip I can't afford. THIS COMPANY IS WORTHLESS!

Used them for the first time to book flights. Did tons of research. Went to book the (3) tickets advertised multiple times as the lowest fare for flights with Jetblue. Went through the process to book and when I got to the end the fare had changed about 25 each person. But they had 2 at the lower price I clicked back to purchase 2 at the lower price. Then book the third ticket at the higher price. After booking two, and attempting to book my 15 year old, Expedia website would not allow it since now he is under 18 (JETBLUE AND OTHER AIRLINES ALL ALLOW you to book a teen solo, with age requirements from 12 on up or 14 on up). Expedia puts it at 18 apparently.

I tried to book a room in Miami, Florida. I did not receive an email confirmation so I called Expedia, the Hotel, and my bank. The Hotel said I had no room, Expedia said they could not find any info with my phone number and email. My bank said there was a pending transaction with wrong three code... I told bank not to honor the transaction and called Expedia and Hotel back to let them know I had put in wrong code and no longer wish to book room. I was assured by all that it was fine and I had no room. I had just decided to go on to Miami and get a room once I was there.

Having Expedia make a name adjustment to a reservation (i.e., adding a middle name to an existing reservation) is a major event. 40 minute call times, an inability to find the reservation and language issues that make looking up an email a ten-minute exercise. Then another 30 minute wait to talk to someone from an airline to make the actual change. Their customer service model is broken. Being able to service a purchased product is basic table stakes and they cannot seem to get this right. I for one will not use their business again.

I have used Expedia.com to book travel for a number of years. This time, I experienced an error when submitting my transaction for purchase while using the app on my iPad. An error message/box popped up indicating that difficulty was experienced processing my transaction, and gave me the option of calling a listed customer service number or selecting a button to either Cancel or Retry. I selected Retry and after several seconds, that same message appeared. This time I selected Cancel and logged in and started over on my other mobile device without issue. Once I received a confirmation code in the app, I went directly to the airline to book seating and baggage arrangements. When checking my email several minutes later for their confirmation, I noted 2 bookings/confirmations from Expedia.com. I found out that 2 transactions were sent to my bank!

I've been emailing Expedia customer service for a very simple thing: I needed a breakdown of my airfare and hotel (the itinerary only provided the total cost) so that my company can reimburse me. 8 emails later, the answer is still they can't do it. It's strange because back in January they did exactly just that for another trip after I had called. Not gonna have my business anymore.

I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket, they told me "sorry" it can not be done even though it was written on the ticket that it was exchangeable. In the end I had to buy a new ticket costing me $2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!

I have been an Expedia customer for years, but have never had to make any changes to a reservation - I guess I have been fortunate that travel plans never changed. However, with a recent very expensive family vacation package, I had to cancel one of the party due to illness and re-purchase a ticket for someone to replace her. I fully understood there would be a fare difference and JetBlue agreed to waive the $150 change fee due to it being a verified illness. JetBlue was great, but I spent over 5 hours on hold and working with multiple Expedia agents and "supervisors" to get this resolved. I will NEVER use Expedia again and certainly will NEVER book a vacation package through them. Buyer beware.

I booked a room for my daughter to visit a large University she is considering for her specialized degree. The next day we received two emails rejecting the reservation we had booked. We called both Expedia and the hotel for advice. The hotel said we had a room and Expedia said the hotel was full. Because we booked through Expedia, we believed them and booked a different hotel through their partner company, Hotels.com.

My wife's aunt passed away and we traveled from San Antonio, TX to Houston, TX for the funeral. We made arrangements through Expedia and the hotel definitely was not representative of the photos on the website. And on top of that at the Motel the front desk advised us that the room we had reserved was not available and then had us go to the rooms they had available and one the rooms they had given me a key for was occupied and the key still worked and sewage was backing up into the sink.

I booked a hotel via Expedia & used a coupon code. Then my reservation was cancelled, because this code was only for special card holders & etc. and they didn't give me even a chance to do something with reservation, just cancelled. But it was Expedia mistake, normal companies decide problems like this without ruining their reputation & clients' plans. So I will never use Expedia and I advice you to use other reservation systems.

We traveled to South Texas through Expedia. We had several problems with flight, car rental, and then getting back. I was on hold with them for a supervisor after the Expedia customer service told me they couldn't help, for 1.5 hours and the supervisor assured me she could get a refund for our car rental within 24 hours. After 48 hours I got a form letter email saying we would get nothing. We will never use Expedia, Dollar Car Rental or American Airlines again. Terrible companies with Terrible customer service.

From 8am to 12:37pm I have been trying to call Expedia to cancel my hotel. On the website they tell you how to cancel online. However, the button mark "upcoming" does not work. Therefore you are subject to the worst customer service in the whole world. I even clicked on support where they say they would call within 20 minutes. Thus far I am still holding after almost 5 hours. I would never book with EXPEDIA again.

I fly 2 days a week, every week. This week, I tried to book through Expedia.com, and what a mistakes. I'm not sure they have a call center, and if they do, they definitely don't show their small staff how to use the phones. I was very calm and respectful (difficult after waiting on hold for 4 hours the 1st time), and got hung up on 3 times (spent from 11am-8pm day 1 and 7am to 9:30 am day 2 with no results). My 24 hours was almost up by then and I spent most of the 24 hours trying to get a hold of them. Finally I decided to go to my bank and stop payment (total time spent trying to contact expedia 11.5 hrs and still didn't talked to anybody). I do not suggest ever trying to use this site. Most of the time, you can get the flights for the same price as Expedia, through the airline. If you value your time and money don't use Expedia.

I made a booking on Expedia through Trivago for a weekend stay in Paris a month before I was due to travel. The day before departure printing off all my confirmation bits & pieces & my online account on Expedia said that my booking had been cancelled. I called up and was told that the booking had apparently been cancelled as my card hadn't been accepted or verified. I was never informed of the cancellation either via email or telephone. So had I not gone to print out confirmation or my booking details I would have been none the wiser! When I called Expedia, the CS agent informed me of the above details and was unsympathetic in trying to help me book my hotel again. Instead I booked myself, dealing with the hotel direct. Lesson learnt, no 3rd parties!

I received a charge of 3 times what I agreed to pay by Expedia. It was not my mistake - I booked alongside a friend who confirmed the change of $ AFTER I clicked ok. Their "customer service" said there was nothing they could do. AND kept me on hold for over 45 minutes before I was forced to hang up.

After filling out the form after 2 hours of booking I still have not gotten a response from them. I've tried to call but kept getting put on hold for over 2 hr. I finally was transferred to someone who might help and then..... the phone cut off. I've sent 3 appeals, at least 5 hours of phone time. And still problem not resolved. First and time using them LAST time using them. I've never had problems with Priceline - my husband booked this nightmare. NO CUSTOMER SERVICE!!!

We booked a vacation package with Expedia to visit our Naval son with our grandchildren. We purchase Expedia Travel insurance which stated that we could cancel one time for any reason and receive a full refund. Our son received orders that he was sailing unexpectedly the week that we were due to be down there. We called Expedia to cancel (the intention being that we would rebook later). Expedia refunded our hotel and rental car booking. (We could have done that for free anyway.) Expedia then said that because the change fee for our airline tickets was greater than the cost of our tickets there was nothing they could do. Result: Expedia has over $200 dollars in travel insurance. Delta or Expedia has over $900 worth of our tickets. We are out $1,100. To us that screams Fraud.

Booked our very first family out of state vacations through Expedia was a worst nightmare. Our agent **, very persistent, all she cares is her commission and never cared the customers' satisfaction. Well, to make the story short, she has been aggressively calling me to book a hotel in a middle of nights or sometime I have been awaken by her calls. I finally, said okay since I will booked our vacations, she quoted me less for our package which includes hotel, air and travel insurance. But there is shady part of it, she booked us at the wrong hotel and a wrong flight with no travel insurance and to top it off she over charge us $500.00. Never mentioned anything that there is a change, and did not go over with us about what we have discussed, hung up the phone and that's it.

Do not use Expedia!!! Do not use Expedia!!! Do not use Expedia!!! My son was leaving for Afghanistan and we booked a flight to see him. Because of inclement weather we were forced to change the flight to the next day. The jerkoffs at Expedia scheduled my original trip but never followed through so I arrived at Newark and I had no tickets! The Jerkoffs at Expedia told me by phone that the tickets were there and it would not be a problem. They were not. United reps said the Jerkoffs at Expedia never completed the transaction. I then attempted to re-book my flight but went through four hours of disconnections, different representatives and confusing information only to give up. I never got to see my son before he was deployed to Afghanistan. Expedia is a scam company. Please do not use them!!! They are all Jerkoffs!!!!!

I can say their price was a slight bit lower than BookIt and others, but that was about all I can say that is positive. 1st, I had to call to clarify a feature and after having my name mispronounced about 10 times and being told I would need a passport to travel from the mainland to Maui, I decided the call was a waste of time. I finished booking our 30th anniversary trip to Maui, online and thought that was it. When I did the online check in with American Airlines 24 hrs before departure, I found that the seats I had reserved trough Expedia were no longer ours. I was able to find seats together for the flight to Maui, but the return flight had us rows apart and the return flight was on our actual anniversary date. To their credit, the American Airlines employee at the departure gate was able to persuade another passenger to move so we could sit together, but Expedia needs to fix their glitches.

What a nightmare. I booked a resort for my honeymoon 7 months in advance, making sure that it was a free cancellation since I was still looking around. I canceled the reservation one day after making it because the booking had all sorts of "taxes and fees" not noted when I initially looked at the hotel. The quoted rate on Expedia was $658 plus $131 taxes and fees per night; I ended up being billed for $1100 per night plus an additional unexplained $1400.

I'm a SILVER Status member with Expedia. I booked a trip for my fiancee and I to Cancun with Expedia for hotel and flights so that I can propose to her. Attempted to check in in advance for the flights which I was unable to do so I called Expedia. They kept me on the phone for over 2 hours and assured me that our seats were set and we were good to go. We get to the airport hour and a half prior to flight and proceeded to Aero Mexico which our flights were on. Come to find out at the check in that none of our seats were reserved and we did not have a connecting flight from Mexico City to Cancun... Under stress, we were told we would need to purchase that leg separately if we wanted to get to Cancun, so we did. While the whole process, I called Expedia again. They recommended I call Delta as that's who they purchased our flights thru and Delta used Aero Mexico.

I booked a cruise thru Expedia. At the time of booking, I had a promotion at that time. I was eligible for up to $500 on board credit eligible for booking thru Expedia. When I used my Visa credit card, the person who booked the cruise did not told me that this promotion was eligible for Master credit card only. But when I asked about the promotion, the booking person informed me that he will send me the form to fill it and send it to Expedia to get the credit. Even after 2 or 3 days, I did not get any form. When I called Expedia to check, at that time I was told that, this promotion was only for Master credit card. This is total mistake by the Expedia person. When I called the Expedia again, the support person was rudely told me that it is for MasterCard and disconnected the phone. I am not going to book any bookings thru Expedia any more. People who read this comment, please be aware and be careful.

Booked a vacation with Expedia for 3. Told me they'd take care of airline seating. Called 3 times to ask about this as it was not showing on AA.com. Last call on Feb 18 - was told the exact seats that would be booked. Still did not show up on AA so today 3/2 I booked directly on AA as I was waiting for 2 hrs for a call back from Expedia. Had to pay $58 for 2 seats that were never booked. When I finally spoke to Expedia rep he told me that those bookings are not confirmed until they are. Well don't you think you should call me back and tell me I need to rebook?? Was polite but told him I was very disappointed and now felt I had to check hotel reservations too as I couldn't trust Expedia. He hung up on me. When I went to complaint site was shocked to see all the complaints. Buyer Beware. I will never use Expedia again!

First, I booked a hotel on a trip to Little Rock, Ar. The hotel was in Conway. When I realized it was a little further than I would have liked to be from my appointment the next day, I called to see if I could change the location. Call 1 - the lady said yes and I could change with no additional charge. I never got email confirmation on the new hotel with address. Call 2 - the person apologized and said that I could change but it would be another charge and the first hotel would be credited back within 7-10 days and my call got dropped. Call 3 - the person told me I could book another room and get my money reimbursed within 7-10 days. Two weeks later after not receiving my refund, I called customer service and they told me it was non refundable. I would have never booked the second room and just dealt with the longer drive. I sure did not want to pay for two hotel rooms and stay in one.

On Dec. 6, 2014, I booked a tour for Ethiopia through Wild Frontiers Adventure Travel. On Jan 13, 2015, I mailed my visa application with fee to the Ethiopian Embassy in Washington. On Jan. 23, 2015, I booked round-trip tickets between Denver and Addis Ababa using Expedia. This charge appeared on my credit card statement. The booking was confirmed by Expedia. On Jan. 27, 2015, I paid the final balance due to Wild Frontiers for the tour. On Feb. 5, 2015, I paid Wild Frontiers for booking domestic flights between Addis Ababa and Dire Dawa in Ethiopia.

I had booked my air travel, hotel and rental car through Expedia.com. On the morning of my flight at 4:30am I received a phone call from the airlines saying our flight had been cancelled. I then called Expedia to cancel the hotel and rental car. I was told that it had to be done 24 hours in advance. Then they told me they would try to contact the hotel and see if they would cancel it anyway due to the situation. They then came back and said that the hotel wouldn't cancel the reservation. So I called the hotel myself directly and spoke to their customer service agent Samantha and they agreed to cancel the hotel but told me that they would have to contact Expedia since it was booked through them. So The agent at Expedia had lied to me about this and come to find out the same was true for the rent a car company as well. Never book your hotel and car rental through EXPEDIA. They will screw you if they get a chance....

Yesterday I went to check in for my 7pm flight and realized that Expedia NEVER confirmed my flight with my airline. Luckily, I was still able to confirm it, but it was incredibly stressful and inconvenient. Then, when I arrived at my destination at my scheduled time of 11:23pm, I was stranded at the airport because the car rental service they booked me with closed at 11pm. They had already charged my credit card $318 for the rental car, but I wasn't even able to use it. I had to pay to rent a car with another open company.

I booked a hotel with Hotels.com to go visit my son in Ohio. Hotels.com triple charged me. Twice from my checking account and one from PayPal. I called Hotels.com to get the double charges refunded. The representative stated that I would have to call Expedia.com and that there are no refunds. I called Expedia.com and continued to get the run around. They said I had to call Hotels.com. After 6 calls, I discovered they are the same company!!! It has been over 10 days and still cannot get any resolution. I finally have reported to my bank to get the charges refunded. Do Not use Hotels.com or expedia.com. What a horrible experience this has been.

I booked a trip on Tiger air through Expedia in December for a flight to Thailand from Indonesia. I received a confirmation email letting me know my booking was complete but when I showed up to the airport 3 months later Tiger Air let me know that they never had issued a ticket for me and had no record of a request from Expedia. I had to buy a ticket on the spot for $480 (original ticket was $212) and get on the plane.

When you call Expedia to notify them that a flight was canceled by the airline and that you need a refund,they after many attempts to get through ask a million questions, put you on hold then disconnect you. I will not use them again. Also as I've been searching, many of their bookings are the same price or even cheaper when you go directly to the airline or hotel.. Customer service is apparently in the Philippines and the customer service agent can barely speak or understand English.

7 passengers taking a family trip and I received an email 1st group itinerary was changed. Trip is not until May 15 so I thought I would respond right away to get the other group on the same flight. The only way this change can be made is by a live person but the hold time on the phone is approximately 1 hour. The agent finally answer and stated "I can barely hear you" but would call right back.

I am a longtime and previously satisfied customer of Expedia, having used its services for many, many years. However, I have experienced many frustrations with customer service. Last week and again today, I attempted to make hotel reservations. For some reason, the account was flagged. No one could tell me why, even though I was passed to several different individuals . Frequently disconnected. Took more than 1 hour last week and 1.5 hours today. [Checked with credit card company; no problem there.]

Feb. 19th I went online to book a flight out of Orange County airport for March 19 to Des Moines and return March 23. Their confirmation email stated the wrong month to depart - depart Feb. 19 and return March 23. I sent several emails the month was wrong. I was on phone for 1 1/2 hrs. They would not correct the error, they said that is my problem, that I had to pay additional 250.00 to re-book flight. I said to cancel everything now. They said I cannot have no refund...now they stole 347.20 from my bank acct.

I will never utilize Expedia.com! Tried to book a hotel and plane for vacation to New Orleans. Picked the flights, hotel etc., entered payment (used debit card) and clicked book. Got error message stating could not be booked. I thought was due to using debit card. I proceeded to try to book on another site. I was told there did not have sufficient funds (which I did). Turns out Expedia had a hold of over $2100 on my debit card because I tried to book with that card. I tried to call and was on hold over 1 hour and 45 minutes. They could not tell me why they could not book the vacation originally, just that they could not help me with getting the pending charge off my debit card.

I have being in this phone today since 9:15 am and is 3:36 pm and still I haven't been able to solve my problem. Since November 2014 I promise my grandson that I will take him in June to his dream place, Tokyo. I have worked 3 jobs!!! (I am 67 years old) to find the money to pay for that trip. Finally I was paid on Friday and completed the amount of $4,778.26. Had to pay with my debit card and a credit card one $2449 (debit card) and the difference to my credit card.

Expedia itinerary number: ** Flight: MH K3Y7J. I was booked a flight for round-trip from Kuala Lumpur to Kuching (Malaysia) using Expedia.com. Upon my depart from Kuala Lumpur to Kuching, I was took another flight. Due to last minute changes I need to fly back early. I was aware the booking was prepaid and it consider no show...I was okay with that.

Rebooked several times due to weather and flight cancellations. Got to airport to be told by airline that there is a reservation but not ticket. How does that make sense and how can Expedia screw it up so bad repeatedly!?

Having no experience in booking hotels, I quickly booked Candlewood suite in San Diego, not realizing it's non refundable. I figured I had over a month and if I needed to cancel or change plans I would get my money back. I decided to cancel after 8 days of booking, and was told I had to forfeit my $1200 that I already paid. Wtf!! There was nothing they can do, cause that was the penalty. This company is a joke! I should be able to cancel within a certain amount of time. I have 30 days!! Wtf!! Never booking through Expedia ever again. Book with someone else who gives a damn about your happiness.

It seems to be impossible to cancel a flight, and, trip protection is a fraud. Once you pay Expedia, they're done with you. They simply will not refund your money.

I have made several hotel bookings via expedia and to my disappointment, despite the money were charged, after around a week when I made further commitments, all bookings have been canceled. I wrote claim to expedia what happened but they ignore me, not answering to emails. I absolutely do not recommend expedia to anyone with the reason they are completely not trustworthy and there’s lack of professional customer service. It is beyond my understanding how's today is possible to confirm your booking, charge your money, and after over week, without any explanation cancel booking without even contacting you. AVOID THIS COMPANY!!!

I just recently found out that I've been cheated. For a few years, you've acted as my travel agent, but you've been running an ESL program called "Chat to a Furious Native Speaker" in multiple countries on the side. I must say that you've done well. All of the 31 or so students I've talked to or heard in the background yesterday would most likely pass TOEFL. I would however ask your course book publisher for a refund. I think the chapters on "Thank you for holding" and "Please stay on the line" should go AFTER the chapters on "Let's find a solution right now" and "Let me try to arrange what you've asked for and call you back". You should also advise your students to take notes in class. It seems that they - in the short mandatory periodically occurring breaks after which the mentor has to redial into the session - tend to forget everything.

Expedia is not a competitive website. Far far more expensive than say booking.com. Not helpful when it's pointed out and hide behind a small print to weasel out of refund. I advice not to use Expedia for any booking and I certainly will not be using it ever again.

I went to Expedia website looking for a hotel. The hotel Day Inn in Newport News Oyster Point was listed for $38.00. I called the 1-855-799-6859 to make my reservation because when I select 1 adult, no children, standard or king bed, it would give me the wrong booking information. I talked with two of the representative to assist me and each one of them said their price show for $45 per night. So I tell them they had the Crestwood Inn listed for $42, and I also read them what was stated. They said, they have to go with their price, but I can fill out a survey online and I will receive $50 coupons on the next booking.

We reserved a trip to Mexico intending to travel in February 2015. Prior to the trip I was diagnosed with degenerative arthritis and am, currently, a hip replacement candidate, experiencing almost constant pain. We cancelled the trip because I experience difficulty walking. Did not wish to vacation in pain or under the influence of pain reducing drugs. I communicated with Expedia who did secure a refund of the hotel charge but provided misleading and incorrect contact information for a United Airlines refund. Further, we purchased what we thought was trip insurance with AON through the Expedia web site. I was informed by AON that the trip insurance we purchased was not the correct trip insurance. Begs the question, when there is one available check off for trip insurance how can it be the wrong one? We will never work with Expedia again. This company deserves no support and economic Darwinism should shut them down.

I recently book a flight with Expedia. I had to change the dates due to a medical condition. So they wanted to charge me 1,000 dollars more for the flight and $200 to cancellation fee. They say there's no charge to change or cancel - false advertising they do but they will blame the flight company or hotels. I call them myself, there was no charge. Expedia lied to me the whole time. I'm calling my credit card company to do a claim. I recorded all the phone calls I made to Expedia to prove their lies and false advertising. Be aware of Expedia - I won't ever book from this site again.

I was lied to. They said everything I asked for was in the room. I called hotel immediately after booking and they had none of the things I asked for. Very unprofessional for a business. I will never trust Expedia to make reservations for me again. Thank you.

We had booked return flights for my wife and two girls from Sydney to Manchester return and due to an emergency (wife's mother being diagnosed with cancer and short time to live) needed to change arrangements so my wife could travel early and my children travel as unaccompanied. 3 hours on hold being disconnected many times recalling and $380.00 later we finally are able to update and change my wife's travel plans.

I booked a hotel with Expedia through unpublished rates which specifies to contact them for bed requests. I called Expedia and requested a double/queen bed since my husband and I are traveling together. One day before our arrival when I confirmed with the hotel, I was advised Expedia made a request for two twin beds and there was nothing they could do. Expedia won't issue a refund and neither will the hotel. I even asked Expedia to cancel it and rebook me at another hotel at a greater price since I would appreciate them bending over for me on this one. Of course they said no. Horrible service and just a bunch of lies. Now thanks to these jerks, my husband and I will be spending our first time in Italy on two separate beds.

Phone-booked 3 tickets. Bangkok-Frankfurt-Bangkok. Because of my long name I requested email confirming of my name before booking. Received email...all names were correctly spelled (my correct name is also on Expedia's data base). Consequently I confirmed booking and paid for it on the phone. Next, I received e-ticket with correct names. Later that day got amended timetable -- on the amended timetable the names were spelled incorrectly. I advised Expedia by email and on same day Expedia advised name had been truncated because of system limitation. ALL WAS OK.

My name was spelled wrong on an airline ticket I purchased from them. I called them to ask it to be changed, waiting 45 minutes then finally asking to speak to a manager since the person couldn't do it. After ONE HOUR WAITING.... the manager PROMISED she'd call the airline the next day and sort it out, and would then let me know. DID SHE? No, absolutely not. She did nothing. Three days later I had to call back and wait ANOTHER 30 minutes to speak with someone about it. Bad customer service is one thing, but to lie about whether or not you will care for a customer is almost on a different level. I am embarrassed for their customer service department.

On the Expedia website we found a room that said it was a 1 bedroom, King bed and a living area with a sofa bed. When we got to the hotel we received a studio, with a small queen bed and no living area or sofa bed. Hotel claims they have no rooms with King beds so this was impossible. Then the hotel tried to tell me that the request for a 1 bedroom suite is just a request not a guarantee. Really? Then why did I pay for a 1 bedroom suite when I had other options?

I booked a flight for my wife, my sister in law and myself ($480 each). This flight was booked 2-13-14. I had searched for months and this was the lowest flights had been for several months, maybe longer. Two - Three days later Expedia had the same flight for $150 less. Where is your (fair guarantee) policy for these type of situations? I know they say within 24 hours, but, this is not fair since other airlines offer fairer and much more consumer friendly guarantees. Cheap Air and other airlines offer better and fairer guarantees that are more appealing to people. I will never book with Expedia again if they do not offer some type of adjustment on our flight. I think this is dishonest and very poor customer relations. The itinerary number is **. Please see if you can give us some consideration for an adjustment. Your policy is unfair when other airlines offer better. We are anxiously awaiting a favorable response. Thanks.

On February 28 my husband and our two children checked in at our hotel in Singapore. We had a terrible mix up with Expedia and was booked into a hotel that only accepts families of three. We are a family of four. The hotel told us we would need to book two rooms at double the cost. Of course this is not possible for us. We DID NOT blame the hotel. We DID NOT try to sneak in an extra child. We DID NOT try to bully the staff into getting what we want.

I called to book reservations for two hotel rooms. When I make it to the hotel at 2:30am I'm told by hotel clerk that they were booked. Two minute later I call Expedia/Travelocity back to cancel reservations. I was told by CSR that they had been cancelled. The next day I checked my card and the hotel not only charged me for two rooms but also charged me a no show fee. I've been backwards and forwards on the phone with both and no one give a darn about my 320.00. It takes me a week to make that money for them just to tell me to go to hell. I travel every weekend and I can assure you I will never use their service. Not The Florida Hotel and Conference Center again... Bullies.

Expedia announce discount codes for booking accommodation. I have use such coupons, booked a room in one of the Brussels hotel, payed for the room. I have got a confirmation from Expedia on the booking. 2 weeks ago I got a letter that my booking was cancelled. They used my money for 2 weeks and then cancel the booking. They can't explain me the reason, and don't answer on my further letters concerning the problem. I think we can't trust such organization in booking flight and rooms in order not to spoil the journey.

We booked a 5-day trip thru Expedia to the Be Live Resort in Puerto Plata. I confirmed our reservation one week ahead of time with the Manager. When we arrived, we were told there was no room for us and we would be taken to another resort. Well the other resort was not compatible. We didn't get the room we had requested, the food was bad and we were even woke up one night asking why we were there! It was not the enjoyable, relaxing vacation my husband and I had been waiting for! After contacting Expedia several times, we were dismissed. I will NEVER book thru Expedia again!

I use Expedia for business reservations and this is the 2nd time that Expedia mess up my hotel reservations. The first time they decided to change hotel around 11 pm the same day we were traveling. They sent an email saying they have to change the hotel??? (same I didn't choose!!). 2nd time, same thing. We go to check in to the hotel I made the reservation with and they didn't have anything close to a confirmation from Expedia. Of course they were full and they could help us, and Expedia didn't take any responsibility. They just offer to reimburse my payment. HORRIBLE CUSTOMER SERVICE, I WILL NEVER AGAIN WILL USE EXPEDIA FOR ANY RESERVATION.

In early January I booked a holiday and flights package for two for 7 days (28/06/15 - 05/07/15) to Gloria Palace Royal Hotel & Spa for £777.55, leaving from London Gatwick. I was then contacted on Friday the 20th of February to say that our British Airways flight had been cancelled due to operational reasons and was offered a different flight with a stopover in Madrid, leaving from London Heathrow. I was not happy to do this due to the extra travelling time it would result in. So was advised by the Expedia help desk to cancel my holiday completely, receive a full refund and simply re-book it on a different date.

Booked a flight with Delta through Expedia. Needed to change the flight with Delta and they said all changes must go through Expedia. We were traveling the next day and called Expedia numerous times to no avail. They kept saying they would connect to a supervisor and after a half hour on hold they disconnected. We need to travel the next day so we continued to call and continued to get disconnected. We finally had to book a different flight and did not receive any credit. Delta made it clear that if you book through Expedia they will not help you. If you book direct with Delta they will help you make changes so, never again. Expedia non-responsiveness is mind boggling. They do not seem to care.

We booked a trip with friends and split the cost of the trip. They charged the air fare to our friends and the hotel to us. We were not aware that they had done it this way. Because of that, we were not given our free baggage on our United flight.

I have booked through Expedia a hotel room in Venice called Bellevue suites Venice. The problem was since the American date places the month before the date and I live in the Middle East were they put the date before the month, my booking was one month mixed. So instead of going in May the booking went to June. I called Expedia to explain where the problem was. I wanted my booking yet since the booking is one month late then it is no use. Expedia refused to help or move my booking. I have had the worst treatment and I believe no one should go through them. I lost my money and off course Expedia cares less... Thanks. Lara.

EXPEDIA HAS A FRAUDULENT AFFILIATE CALLED RESERVATION COUNTER!!! DO NOT SUPPORT EXPEDIA OR RESERVATION COUNTER. GO DIRECT THRU HOTEL OR BOOKING DOT COM!!! This company fraudulently represents itself as a booking engine for hotels. They are taking reservations, taking deposits, and charging money for a room. When the customer arrives to hotel, there is no reservation. The hotel does not have any affiliation with this company & there is no agreement to represent. DO NOT USE THIS FAKE COMPANY TO MAKE HOTEL RESERVATIONS! IT'S A SCAM.

Booked a flight to Kelowna for $482. Bank statement says $622. This price included tax as stated on the site. I have called both Expedia and WestJet and they have completely ripped me off. More so, I would suggest never to fly with WestJet. They get away with overcharging and act like it's nothing.

I booked a flight through Expedia going from SFO to LAS on Virgin America, casually noting the 'best-price' guarantee that Expedia mentioned as I checked out. Six hours later, as I confirmed my seats with Virgin, I was surprised to find that the cost of the exact same trip was about $30 less, when booked through Virgin America directly. All variables were the same, the time of departure, the time of return, the dates for each, the aircraft and the class of service, but at Virgin's site, the cost was significantly less. But I was relieved for moment remembering Expedia's 'best-price' guarantee. I made note of the difference in airfare cost, captured the information graphically, and submitted a claim with Expedia, naively confident that Expedia would do what they advertised. I was shocked by the response. The Expedia customer service agent emailed me several days later, claiming that I had filed my claim too late to take advantage of the guarantee.

I booked a trip for four to Hawaii. We had to cancel one ticket due to the fact that the representative misspelled my husband’s name. So I called Expedia, talked to the supervisor in charge and “she helped me” canceling the first ticket and booking another airfare ticket for my husband. I called back the same day when I booked the trip so canceling the airfare ticket wasn't under any penalties. Then I received my Visa statement - well they never credited or refunded the 400 dlls. Back from my husband’s ticket. I have called, talked to a few supervisors and they don't do anything. They just keep putting me on hold for hours and meanwhile I'm paying interests on this ticket that was cancelled! I have spent more than 400 minutes on the phone waiting for help. Expedia doesn't want to give me my money back…

Me and my boyfriend tried to book a trip. But Expedia changed the price for $60 more after I hit "Order Now" button. "Because rates changes quickly". 5 minutes later we went to a different computer and ordered it for the original price. How Come It's POSSIBLE? Expedia trying to rip their customers off!!???? We would like an explanation.

We (2) booked a flight and hotel accommodations to Florida for a weekend. It became necessary to change the date (any other weekend would have worked). To change the flight date (JetBlue Airlines) Expedia wanted to charge me an additional $1200.00. They said the ticket was issued as no changes or refunds. They did refund me the hotel portion. So, I lost the original $1200 on the flight that I had already paid them for. No ticket or refund and not even allowed to change the date for a fee. I am pissed......and I hope to take this issue to someone else and some kind of satisfaction. It does not seem fair that any company should be allowed to do this to anyone.....DO NOT EVER USE EXPEDIA.........

On Feb 20th, I booked a flight online on Expedia and needed to change the date to another date. I then called customer service and explained that I needed to make this date change. I asked the customer service representative if there were ANY fees at all to make this change and was told that there was none. I was told by customer service (CS) that she would cancel my original flight and given a new one for the requested date. I was assured that I would be refunded my entire purchase flight for the original flight and then recharged the same amount for the new flight itinerary.

I won't recommend Expedia at all, they are just the middle people to sell you flight tickets but when it comes to resolve any trouble you may have with the services you bought through them there is nothing they can do. They tell you to call the airline and that's it, even I asked to speak with the supervisor and that idiot hang up on me and when I tried to call back he never answered. What kind of site is this? What's the point of using Expedia when you can get your tickets straight from the airline for the same price or even cheaper. Looks like all they want is to sell tickets and other services and get their commission. People be aware, don't use or trust this crappie site.

I booked a flight for myself and my two sons through Expedia. I was flying from Newark NJ to Daytona Fla round-trip on Feb 7-9. The day before our flight, I noticed an earlier flight to Daytona. Since we were going to be there a short time, I called to see if I could change the flight. They told me that it would be $200 a person as a penalty and the difference in the cost of tickets. I told them that I had Travel Protection. They said that I had to put out the $200 per person and I would get that refunded within two weeks ($600). So I changed the flight.

NEVER USE EXPEDIA!! Why do we read reviews AFTER we have had a bad experience? Everything I have read below is exactly how it went wrong for us. How can an American company train (or not train) their 'Asian teams' as they do? I am appalled at the way I was treated and by the tactics that they use. Either they have no idea, and no power on how to solve problems, or the tactic is deliberate knowing that you will have no choice but to give up!

Called 8am for booking flight. Was given the perfect scenario - time, price was quoted 427.20. After giving all info, name, address, CARD info, agent told me to hold for Confirmation number... the phone disconnected. OK... called back immediately... received another agent. Asked if my Confirmation number showed up and said it hadn't explained what happened. So again went through the entire process to find out at the end... ticket now was over 500 bucks.

I have nothing but negative feedback for Expedia's customer service. Called to cancel my reservations which were for Via hotel in Taipei, Taiwan. I spoke to a customer service agent on Feb. 17 to cancel my room. I live in Shanghai, China, so obviously this is long distance. My cancellation was urgent for professional reasons I was unable to be in Taipei. The first agent Jonathan, told me the reservation office was closed when he called Taipei but reassured me, he would get back to me via email with a cancellation information.

I have to file a complaint against your company - I was the victim of a BAIT AND SWITCH tactic, which is ILLEGAL, and can be reported to Consumer Affairs and be exposed in the media. I booked a 50$ VIP coupon from you based on my choice of a hotel, which appeared on the list when I clicked on 'find a VIP access hotel' on your site. Since I wanted that hotel I booked the coupon. When I couldn't access the coupon number for payment, I called Expedia and then the agent told me I couldn't use my coupon because the hotel of my choice was not a VIP hotel. He offered to find me another, more expensive hotel.

I booked a trip on Expedia for 12 people and was told that they have a price match guarantee if you find a lower price within 24 hours. One hour after the trip was booked I went back on Expedia to book additional people and the price had gone down approximately $200 per person. I called Expedia immediately only to be disconnected several times. I finally got through to someone only to be put on hold for a ridiculous amount of time and then told they would not honor the price match because the trip was not paid in full. I was never told that nor could I find it in my confirmation. I asked for a supervisor and was told that I would be contacted in 24 - 48 hours and of course never was.

I booked a flight from San Jose, Costa Rica to San Antonio, Texas, round trip for the 24th of Feb, 2015. Their rates looked good. Their confirmation said "You are on your way from San Jose to San Antonio". Their ticket on the page looked good. Even their confirming email only said "San Jose". When I contacted United to ask about baggage charges, they tell me that I am booked from San Jose CALIFORNIA to San Antonio, Texas, and NOT SAN JOSE COSTA RICA. What a nightmare. Lost my money. Got less than half in a future credit. Will NEVER use Expedia again.

Here is my story. I was late to my flight from Seattle to Calgary. As I bought tickets from Expedia the Delta agent advised me to call Expedia which I did. The girl on a line tried to find change and also asked me if I still want to use my return flight from Calgary to Seattle. I answered YES. Finally, she did not find anything for this day and I purchased one way ticket from Alaska directly and flew next day. When returning back from Calgary at the Delta counter they told me that MY RETURN FLIGHT WAS CANCELLED. This was because of some kind of policy which called no show. That means if you miss your forward flight, your return flight is also cancelled and to get it back, even on the very same flight you have to pay a change fee. How do you like it?

I purchased a first class ticket through Expedia and Expedia was required to notify me of flight changes (apparently, Delta notifies Expedia and they are supposed to notify us). That never happened and I had to drive to another airport (cost me $250.00) to catch another flight, which I did not make. So several changes and significantly late (missed the event altogether) I ended up in the back of the plane in coach. I asked for a change (since I didn't fly First class) and Expedia did what others have experienced which is to keep you on hold, then hang up. Neither I, not any member of my family will use this agency ever again.

Flight was changed and customer was not notified. Consequently customer pays additional out of pocket charges for flight. Had to sleep in airport and wait on standby for vacant seats also not compensated for. Expedia initially deflected responsibility onto the airline which has been proven false then deflected responsibility onto us the customer. Additional Flight cost: $150 + sleeping overnight in airport + additional parking + waiting on standby for a seat to open-up for connecting flight. Customer compensation: 0 dollars.

Made a reservation thru Expedia for the Hampton Inn in Tempe Arizona. By mistake entered the wrong date and of course it said non-refundable. Within 5 minutes, called and the person I reached kept telling me that she could not get thru to the Hampton Inn. Said she would call me later which she did and told me the same thing. Said she would notify her supervisor and he/she would contact me. Never heard back and was charged for the night. I understand the policy but mistakes do happen and lies should not be told.

I spent one hour online with Expedia booking a vacation package. The booking for the hotel alone did not process, per the online information. So, I went back in to Expedia and started over (or so I thought). I was successful in booking the vacation but then looked to see there were 2 itinerary numbers, so I knew there was a double booking. I called Expedia the next day and spent over an hour online with an agent and a supervisor. While online with them, Expedia showed a room rate of $116/night when I had paid the previous day a $143/night rate. So, I filled out the form to get the lowest price, per the instructions from the Expedia agent. The form showed the dollar amount was incorrect and the application would not process. BUT wait, then I went to my emails and there was a THANK YOU FROM Expedia for processing the application for lowest fare (but online it said it could not be processed).

I booked a hotel room through Expedia online. When I went to hotel they did not have a reservation for me. I traveled over 4 hours for a small get away for Valentines day with my husband and my cousin and his wife. I called the hotel around 1:15 to see if we could check in early. After giving them my confirmation number from Expedia ** the hotel Wyndam Garden Shreveport said they didn't have anything and that I would need to contact the 3rd party that booked my room.

Expedia quoted me one price and then charged me another. I spent most of the day trying to resolve the issue. I selected a hotel/flight package deal on line. Due to technical difficulties, I was unable to book on line, and called a representative to book over the phone. The Expedia representative quoted a package price that was slightly lower than the one online. I agreed and provided my credit card info. When I received my invoice via e-mail, I found I had been charged much higher than either the on-line price or the price quoted on the phone.

Made a mistake on booking dates. Booked for two days only intended to book for one day. Could only find a phone number that promised to call me back in one hour. In the mean time I figured out how to change on the web site. So I did this. The site promised that the charge had been remanded to my card. On the following Monday still no money. I called expecting that they would have a good reason for the transfer not taking place. Instead I got double talk and they passed the problem to the bank. I spent from almost 9 A.M to 2:38 P.M Monday February 15, 2015 on the phone or waiting for a call back from your company.

Beware of Art Deco Suites in Cancun and EXPEDIA who represents them. My email request to Art Deco for clarification on published pricing inconsistencies [on Trip Advisor site] went unanswered. I saw this same listing on Expedia and called an agent to clarify my questions. Satisfied with agents answers, inaccurate, I booked via Expedia agent on the phone. [He assured me the taxes of 19% were included].

I made a reservation with them for hotels for my vacation and everything is confirmed, but when we got in the hotel. Worst hotel ever. America's best value in needles told us that they were over book and no hotel for us. We drove 4 hours and driving another 4 hours total of 8 hours because they don't have hotel for us. This is very horrible and disgusting. This travel agency should be evicted. I called Expedia customer service and I waited for 50 mins to get hold of them and just hang up with me and cannot help me at all and stated to just risk my life driving another 4 hours cause they over book? Disgusting. No help at all. Do not book in this hotel if you don't want to ruin your vacation. WORST SERVICE EVER. Worst experience from Expedia. I hope Better Business Bureau should do something about this. Expedia should be evicted as a travel agency. Worst.

I had reserved a hotel room through Expedia but had to cancel my vacation before it even started due to an emergency. I called the hotel and canceled the room (a nightmare unto itself) but then was told to speak with Expedia to get a refund. I had to call FOUR TIMES for a total of THREE HOURS to get nowhere. It's hard to understand what their customer service associates are saying, they placed me on hold for 40 minutes at a time, and then told me they didn't know how to give me a $90 refund. I will never use this stupid company again and wanted to share my story before more people lose their money.

I spoke with 11 Filipinos agent to get a ticket for my daughter travelling overseas. Full payment was done back in January. Our trip coming up in 15 days and they are not ticketing. Airlines saying they have a booking but these people are not issuing a ticket. I even had a conference call with airlines and these people. Do I file a lawsuit again Expedia's Filipino customer service practice? They are taking money and not issue a ticket? OMG. Real scam going on here that America must look into.

I have a reservation in April at a Holiday Inn at Heathrow through Expedia. Yesterday I called to add a day at the beginning as we land at 8am and cannot check in until 2pm. I spoke to a supervisor named Oscar. He added the earlier day. I specifically asked if my reservation was still refundable since I changed it. He said yes until three says before the hotel stay. When I received the email confirmation it said non refundable. I immediately called, talked to a fellow named John. He said it could not be changed to nonrefundable. That stinks.

After coming to a conclusion to a price, they changed the price. Mr. ** was as rude and nasty as they come.

The worst service for booking I've ever seen! Without reason cancel my booking before 4!!! day of its beginning! And just sent me a letter about cancellation, but do nothing with it I account. So, I need to visit my account and cancel on my own this room. Never recommend Expedia!!!

I have been on the phone with Expedia since they canceled my flight for 11 hours straight! I just got married yesterday and me and my wife are trying to get to our honeymoon and no one cares. After waiting 45 min to an hour to speak to a rep, they say, "I need to transfer you to my supervisor." I said "no stay on the phone with me", and then they would just hang up or transfer me to a so called supervisor who would just hang up. Or they say they will connect me to an airline company and then hang up and leave me with the airline rep on the other line who says I need to speak to Expedia directly.

I never received promised confirmation e-mail for an overseas edition trip that was supposed to arrive within 24 hours.. Since it was my child traveling and I wanted him to be with me (and coming back with my husband), I booked directly with the air company. Later, looking for some other information, I found by chance the itinerary in my Expedia account. I called (within 48 hours) to cancel and the manager arrogantly told me that I needed to know that if I don't receive cancellation e-mail, that means my flight is reserved! Also, the manager couldn't do anything about it!!!!!

I wish Expedia was spending less time on gobbling up Orbitz, and more time servicing its existing customers. When I called the evening of 2/6 or 2/7 to make trip plans for a Kauai vacation in May, a recorded voice came on. It said "due to the weather problems on the east coast and Canada, we will not be making reservations unless your trip is planned for the next day or two." Are you serious?? No alternate suggestions, no timeline as to WHEN to call back? Nothing. Just a hang up. Needless to say, I didn't call back. Thank God for AAA travel services. I book with them and won't be trying to use Expedia in the future.

I booked with Expedia a flight from Amsterdam to Lviv through Warsaw. The first flight had 20 minutes delay, that was already enough to never be able to reach the next flight. Even if the first flight had been on time, I wonder if I could have reached the second flight. And no comment from Expedia. Apart from this, Expedia always gives troubles with check in. I am never going to use it again.

Terrible experience when I had to change date on a flight and hotel package booking. Just wanted to move to one week later (2 months ahead of holiday, not last minute). It took 3.5 hours of waiting on the phone on 6 separate calls to resolve! Kept getting cut-off after they put me on hold and no one called back despite promising to. 20 minute wait each time I called just to get through to someone. Eventually said they had changed flights then emailed that they had "forgotten" to tell me about an extra charge, so I had to call yet again to resolve. Couldn't even properly change hotel booking so it still shows wrong on my itinerary.

I had several bad experiences with EXPEDIA'S FALSELY ADVERTISING hotels/resorts on their website. I booked a hotel named Avalon Waterfront Inn in Ft. Lauderdale, Florida... The hotel was really nice on the website. I thought to myself, why is this hotel much cheaper than the other waterfront hotels? Anyway, I drove past this hotel three times thinking maybe I had the wrong address. I proceeded to go to the office. There was a long line of people complaining about the filthy rooms. The front office was so dirty and outdated furniture... I walked out to see if I could cancel but after being on the phone with Expedia for 20 minutes, I was told I couldn't cancel... So, with no place left to go, I went back in.

They stole our money and, when even found in the wrong, tried to get us to pay them more. Booked a weekend trip in Qatar, flights AND hotels, through Expedia. Got a confirmation email saying, and quote, "This is your e-ticket," to be used for boarding, and "Booking confirmed. There is no need to call to reconfirm your booking." Arrived with ample time at the airport, and the flight agent at the counter says there is an alert saying, "Cancelled due to lack of tickets." We called long distance from the Middle East, spent THREE HOURS (while at the airport) on the phone with an Expedia representative, because THEY cancelled our tickets with no notice, would not get us on the next flight, and could not re-book our hotels, which are "non-refundable."...So we're supposed to walk to the Island of Qatar?

We booked a last minute cruise via phone with Expedia for Valentines weekend. After I booked the cruise I secured our flight via frequent flyer miles. Everything was all set for a great weekend, but wait the incompetent agent from Expedia booked us for the wrong weekend which we didn't figure out until 36 hrs before sailing. Expedia challenged me from the start when I let them know about the mistake that was made. They said it was my fault and that they needed 24 hrs to review the phone call. They did get back with me, but only said that the phone call didn't give them "sufficient evidence" that they made a mistake. What's even more BS is that they said that I needed a court ordered subpoena to get a copy of the tape. Needless to say I was treated horribly by the managers at Expedia and will never use them again. STAY AWAY FROM EXPEDIA!!!!

12th day of February 2015. Called Expedia 3am to book the flight so they gave me a flight for 12 noon from Edmonton AB, took my visa info, sent me a travel confirmation. We went to the airport at 10:30am where the Canadian Airline said, "No ticket been purchased by Expedia, you need to talk to Expedia." Right away I called Expedia and the customer service agent apologised and said, "No it needs 6 hours for the flight confirmation." I said, "I already have a confirmation in my hand and I am at the airport." He started to purchase me another ticket which was a 1000.00$ more. I said, "No then cancel everything, I will check with another company," and did repeatedly asked him, "Make sure everything is cancelled." He said, "No madam, nothing will be charged."

Upon checking out from Expedia you are asked to purchase trip protection. I always purchase it because it states that, if for any reason you were to get sick or need to cancel or change flights, this will cover your costs. I never had to use it until my most recent trip. I was attending a conference and caught a nasty bug while I was there. There was no way I could fly home. I called expedia to back up my flights a couple days to allow time for me to recover.

I booked a flight with Expedia for the 23rd but when I arrived at the airport the airline showed that my reservation was for the 22nd and I had to pay a $200 change fee. Expedia customer service is saying their system shows the reservation for 22nd as well, even though my online Expedia account shows the 23rd. They kept me on hold for hours and several email exchanges asking for screenshots, etc, only to ultimately refuse the reimbursement with no logical explanation. At this time, they are using the "language barrier" defense as their cust serv dept is out of the country. Complete fraud. Use their site to find the flights then book directly with the airline!

I booked a hotel received a confirmation number then a day later received a cancellation email. Now they won't give me my money back but yet they sure were ** quick to take it from my damn account. I called spoke to a supervisor she rudely hung up on me then transferred to corporate and they couldn't help me either. They're a piece of ** YOU EXPEDIA.... ** in the ass.

Booked a trip for a group of nine. Paid for the trip in FULL. Contacted the resort in Mexico prior to the trip to confirm reservations and request preferred rooms - Thank God I did. The resort had not been paid in full or there was some misunderstanding between Expedia and the resort. When I contacted Expedia, they actually suggested that we pay the additional amount and then after the trip, Expedia would work with us to refund the overpayment.

I do not even want to give them 1 star, but will because they did get our dates right. We booked a hotel room through Expedia and when we checked out our hotel the rate for the week was $75. cheaper than what Expedia charged us. And when we called to get a refund Expedia would not. For others I would call the hotel first and find out their rates before calling Expedia. I will NEVER go through Expedia again!!!!!!!

I went through Expedia 2 days before traveling overseas. I booked wrong hotel and tried to cancel it the same day as it was booked. After 6 phone calls to them, each time i called, they said they had to contact hotel to try and get money back, as policy stated here was a no refund policy.?? Each time they said they couldn't get onto anybody. I was able to contact them??? Anyway after contacting hotel direct to try and get money back. I Finally get an email from Hotel, they are going to charge me 4 days rate of my 16 days holiday??? Not one night as all other hotels usually charge. Anyway my stress levels have gone up sky high today because of the useless staff at Expedia and the slimy hotel manager. I bought and tried to cancel holiday all on same day....

This business is the worse ever made! DO NOT USE THEM! My bf and I booked a hotel and paid online while driving to the hotel. It was 12:38 am. When we got to the hotel we were told there were no rooms, I called Expedia and was told it's only 10:38 pm there so my reservation was actually for the next night! After I explained the problem, the customer service rep told me my two options were; get a refund that would take 2 weeks to process or drive 10 miles away. We had no more money therefore was forced to drive the 10 miles.

In January I booked 2 rooms in NYC for February 14 and 15th. I used Expedia. I have never used Expedia before, always used a travel agent but since it was a short trip I figured I would use the web. I booked 2 free cancellation rooms. The weather in the northeast has been pretty stormy and we wanted the optional to cancel if the weather was bad. My husband's mom has been in and out of hospital and another reason to possibly need to cancel. I read on their site that you had a specific time to cancel - sounded good to me.

I booked a vacation package to California, called Expedia while booking before completing to confirm cancellation/change procedures - explained I knew I would need to change outbound flight but wanted to secure current pricing. I was told $10 per ticket for change or cancellation - thought this was extremely low, asked for confirmation, on hold for minutes, attendant returned, told me absolutely is the case. 3 days later when itinerary changes were necessary, I called and for 3 days was unable to get through - 2 of those days system 'down' due to tech difficulty, one of those days recording suggested calling back in 72 hours depending on travel schedule - given I was travelling 14 days from then, I did wait the 72 hours.

Worst customer service, had to call over 10 times to fix a booking. First and last time using Expedia!

I'm struggling to get through to anyone at Expedia. I booked a ticket yesterday evening on Expedia for a flight from Cape Town to Barcelona for US$ 2,315 (at approx. 5:45 pm GMT+2). Later that night, at 8:22 pm GMT+2, I was sent an email from processing@expedia.com saying: "Purchase: ** has been cancelled due to one or more of the following reasons: --We were unable to authenticate the credit card. --We were unable to authenticate the card holder. --The purchase was declined by the credit card company..."

I booked a hotel through Expedia. Within 24 hours I found out it was the wrong hotel. When I contacted Expedia to change the reservation in which I was going to book the correct hotel through Expedia I was told my reservation was non-refundable. This was not clear while I was in the purchase process and it was only made clear AFTER Expedia took my reservation and credit card payment. This was a simple mistake and the fact that I could not correct it a proper fashion left me with a very poor impression and I would recommend people not to use Expedia in order to avoid the situation I encountered.

Background: I booked through expedia on 08/14/2014 for 6 nights from Feb 16 to 22, 2015. I booked flight plus the hotel and also travel insurance for $249. I opted for oceanview room. I stayed in RIU before and I knew that they have pool and also a gym. Expedia merrily booked it but I found out in a few days from the RIU website that it is under renovation and will open in late November. I took it for granted that Expedia being in hotel service business knew that the hotel was closed. My booking was for February and I thought everything will be ok. But I was painfully wrong.

I booked a hotel using Expedia, in a city I'd not been to before. When Booking, I reviewed the info and booked a rate that included hotel and breakfast. When I got to hotel, I found out they give the worst rooms and no breakfast when booking on Expedia. What is more, the rate was not discounted, in fact was more than if I had simply called and booked myself. The room was dirty, bed filthy, and room was above a fat fryer. It stunk! I will never use Expedia again. The hotel claims it is Expedia's fault and vice versa.

I was trying to determine why my credit card was charged without a confirmation number for a hotel reservation and trying to contact someone somewhere to cancel without results. I spent about 2 hours on the phone trying to determine who to contact form the hotel to numerous other agencies, I was directed to contact EXPEDIA. After two hours on phone with customer service at EXPEDIA asking for a manager, disconnected twice, I gave up and caulked it up to a learning experience losing $102 and never using EXPEDIA for future reservations for anything. In conclusion I would say speaking to EXPEDIA employees that don't understand English from Foreign Countries is frustrating to say the least.

Expedia customer support is the worst I have ever experienced in my life. I booked a hotel in Goa through Expedia for February. I noticed another website for same room type and conditions which was £88.00 cheaper. I filled the Best price guarantee form within twenty four hours. I had no response 72 hours after, apart from the confirmation that they received my query and Expedia should respond in 48 hours, so I phoned customer support. After numerous phone calls, being on hold, speaking to manager who all admit 'yes' there is a price difference so the appropriate department will come back to me. One hour later I receive a email that I do not qualify for the Best Price Guarantee as I used a coupon.

My father was having emergency surgery in Maine. I live in Virginia. I booked a flight through Expedia to get me there in time and paid $97 for travel protection. On the day I was supposed to leave, my flight was cancelled due to weather so I had to try to drive to Maine. Then my father had complications. I called Expedia to cancel my return flight and get reimbursement for the cancelled flight. They keep telling me they have to talk to the airline (despite the fact that they took the money for the travel protection) and I have been on hold for more than an hour. I think they want me to quit. I am furious. This is the second time I have had something like this with Expedia. I will NEVER use them again. You shouldn't either.

I booked a flight for my family of four, including a 3 and 5 year old. I was given assurances by the representative that he would be in charge for booking the airlines seats with JetBlue and that we would all be sitting together on the plane. Upon check-in and printing the boarding passes the night before, I find not one of us has a seat booked on the plane. There are 4 seats scattered throughout the cabin with an upgrade of $60 required for the remaining seats. It's one thing to have a policy of not booking flights, but don't lie and provide assurances when it is clearly not your policy to good seats. YOUR mistakes are MY added costs....

I booked a trip through Expedia for travel on American Airlines. When I reviewed my itinerary that was still three days out I found that the return date was off by a full week. I bought travel insurance for $25 a ticket and called to change the date. They notified me that AA would charge me a total of $660 for $500 worth of tickets to change them. They told me the insurance was just to keep them from adding their own change fee. Sure enough this was part of the small print that no one reads. My main problem is with AA, but Expedia basically charged me $75 for nothing. I see this as false advertising at best.

When I was looking for a hotel, a waterslide and free breakfast were a must! I found advertised on the Expedia site a hotel with exactly what I was looking for. When we got to the hotel, the hotel informs me breakfast is not included. The pool does not look like anything it did in the picture either! Very unhappy with this hotel. Won't use Expedia again!

We booked our dream vacation on April 8, 2014, ten months ago. Our hotel was hit on September 14, 2014 by a hurricane. The Expedia Customer Support representative called 11 days prior to us leaving for our vacation to tell us that our hotel was not open; it’s still under construction. Our options were to change to another hotel or cancel. By the time they called us, there were no more equivalent hotels available unless we paid $2821.00 more for a hotel with our requested amenities.

Where do I even begin? After you cancel your reservation within the 24 hour period and have been told you get your refund paid in full, please make sure that you actually did. When you call back to inquire as to why they didn't refund you the Expedia insurance (which was confirmed by the representative that they did), the only way to get through is to go through the sales extension because the other ones ask for your phone number. Being that you've cancelled your trip, your phone number is no longer on file so go through sales and ask them to send you to customer service.

I'm actually surprised at all the negative feedback. I've booked four times since October 2014 with Expedia, two round trip flights from miami to Newark, one round trip to Las Vegas including hotel for 3 nights and one from Miami to Tokyo that I just booked a couple of days ago. I had no issues with the flights to and from Newark. The flight and hotel package I booked to Las Vegas, I had no issues with either. When I went to book my flight to Tokyo online, it kept giving me an error so I called their customer service. The flight I was looking to book round trip was 1500$. I had been tracking flight prices for the past 2 months and they were mostly around 17/1800 for the time I'm looking to go so when I saw the 1500 I wanted to book it immediately.

We had a reservation at Una Hotel Palace Hotel, Catania from 20th of June till 25th 2014, for 2 rooms. However we missed our flight due to Turkish Airlines' mistake of early gate closing matter which left us and some other passengers not be able to on board. After that, THEY changed our tickets to 23rd of June from Istanbul to Catania and 27th of June from Catania to Istanbul, which makes 4 nights. So I told this situation to Una Palace and they told me they will apply penalty of 2 nights (tonight and tomorrow night) and they will charge 2 more nights from us as an extra. I also called Expedia's call center on 21st of June and they told me they will send an email to me about this but I did not receive any email from you.

NEW SCAM BY TOP ONLINE TRAVEL COMPANY, BEWARE!!! In short: Price change at transaction screen causes unsuspecting travelers to purchase expensive flight tickets. Read on for the details and the company involved. When booking flight tickets online we must now be extra cautious about online travel companies. We booked my parents tickets from London to Singapore return. At the transaction screen the price was correct and the credit card details were entered. However the credit card required funding before we could proceed so we opened some windows into online banking and paid off the credit card. On return to the transaction screen for the flights we hit the 'pay now' button. Then came the shock -- whilst the card was being processed we noticed that the flight price had jumped up by another 300 GBP. We tried to escape the transaction but the transaction had already gone through.

I made a reservation not realizing I had the right hotel, wrong location. I immediately called their customer service department thinking it was only made 5 minutes ago. This was the rudest customer service department I've ever had the misfortune to deal with. They tell me the hotel will not allow the cancelation that it had already been processed. I could call the hotel directly and see if I could pursued the front desk manager. So I call. The front desk manager tells me that they can not cancel because the booking was made through Expedia. They are the ones charging my card.

I have read the reviews here and find them fairly accurate of my experience with expedia. They have no customer service whatsoever. I booked a flight for my family (two adults, two children and one three-month old in my lap) and was charged an adult fare for the child in the lap. I contacted expedia within an hour of seeing my tickets to tell them that they had made an error and I wanted an "in the lap" seat for my infant but was immediately told that my tickets were "non-refundable."

I used Expedia for my last 3 trips and I will never use Expedia.com again! A vacation should be relaxing. By adding expedia to part of your trip you are only asking for major difficulties, many hours of wasted time, and extremely poor communication if a small problem should arise within your reservation. I don't have enough time to cover the many problems and difficulties I encountered with Expedia. Save your sanity, your time, and your money by booking with the hotel and airline directly. Adding a 3rd party to your travel plans is a huge mistake!!!!

I could not board to Hanoi and I am now trapped at Vientiane, Laos. I demand full refund of this flight on my credit card due to the fact that Lao Airlines allowed neither me (Fernando **) nor my friend (Jorge **) to do the check-in to Hanoi. Once a customer intends to purchase a flight from Laos to Vietnam, Expedia MUST bestow upon him the information that a visa to Vietnam demands more than 24 hours to be issued. Nevertheless, if I had flown from Brazil, I could have gotten the visa in Hanoi but that's not possible if the customer is departing from Laos due to local policy (information I just achieved at the Vietnamese embassy in Laos). Inform your consumers better if you really want them to conclude their flights rather than only draining their money.

I purchased a one ticket from Colombo to Bangkok on Jan. 26, 2015 for the total amount of Rs.17,525.94. I had gone on the site for Expedia.com and as a matter of fact I was at the airport in Colombo using a computer from the airport. Once I received my visa bill, I noticed that the ticket was charged in Indian Rps instead of Sri Lankan Rps. This means that the price was higher than what I had calculated. Had I been aware of this, I would not have purchased the ticket as I had other options. There was no way for me to know that I was being charged in a different currency when I was not in that country and not doing the transaction from that country. Furthermore, the total price was indicated in Rps without any mention of whether it was Indian or Sri Lankan Rps.

I spent about $20000 on Expedia for 18 flights from Los Angeles to Toronto. I saw the same itinerary on this other website for globally for $3000 less. I called to ask regarding this and was rudely told that nothing could be done about that!!! They told me that American Airline was charging that price on their website, however, I really don't understand why we had to compare the price to AA website since I had purchased those tickets on expedia.ca, not AA.com.

Expedia may be a discount travel "advisor", but they will never return calls or communicate to paying customers when there are problems. They have foreign offices somewhere that doesn't communicate in english fluently. Heaven forbid there was an emergency or errors while at the airport. 3 hours on hold is normal practice. Penalty fees/charges are their revenue for changes and cancellations. Total disregard for paying customers. No responsibility for bad advice from Expedia employees. "We are sorry for your inconvenience" should be their motto. I will never book again with Expedia and will never recommend them to anyone. Take this advice - use a reputable agency for travel!

I have used Expedia.com many times to book flights and hotel reservations and have had only minor problems with them in the past, but my latest experience has been the worst. One of the flights within India that I booked through Expedia was nearly two hours late getting to Mumbai, which caused me to miss my connecting flight with Etihad, which I also booked through Expedia for a return flight to Paris, France. The airline, Etihad, decided to mark me as a no show since I couldn't get to the ticket window in time for a boarding pass. Instead of allowing me to go out on the next flight, I had to purchase another ticket at full price.

I booked a night at a hotel through Expedia. About 2 weeks before my stay I had to cancel due to a work obligation that came up. I called Expedia and they put me on hold with the hotel to make sure I would not be charged. All was good until I got my bank statement and was charged for the night I canceled. Turns out Expedia never canceled the reservation. I never got my money back. The customer service workers did not speak English very well nor could I understand them. They put me on hold 40 minutes to talk to their "supervisor" before I just gave up. Never never will I deal with them again!!!

Summary: Expedia messed up a vacation package we made on phone for 5 families. They booked flight for some, but missed booking hotel for some, booked the wrong child with the wrong parents, 8+ hours on phone but in vain; customer service call keeps dropping.

Expedia says they don't charge a cancellation fee. I have found out that is not true. They do charge but they blame it on the hotel. Have talked to customer service. Wrote a letter to president. No one cares. Mine was 1 day after I made it. 4 months to check in.

Booked a hotel with Expedia for the first and last time. I had a note in that my daughter would arrive ahead of me to the hotel and let me know if this was an issue. No one contacted me. I called the hotel a few days prior to ensure that she would be ok to check in and they said they aren't allowed to do anything without Expedia. I called Expedia and now it is an extra $25 charge AND they now need her credit card. I was not impressed. If I hadn't have called she could have ended up by herself in a different country unable to go into the hotel. I will always book my travel directly.