Expedia Reviews

I booked my husband and two business associates a room at The Westin Guangzhou as they had to stay one more day in China. I have written confirmation that I paid AUD$428 for a room for three people (2 double beds and a rollaway bed which Expedia's website ad said the hotel can provide). When I proceeded to book right under the price it said "No surprises! Here's the total price (all additional charges included):" which reassured me all was in order as it could not be any clearer then that. I carefully read inclusions and this is why I did not make the booking with other hotels when they said otherwise. Then on check in at the reception desk my husband was informed he had to pay an additional $73 for a rollaway bed. I was furious as for over $500 for one night we could have made a lot of better choices for fantastic rooms at other hotels for three people that would have included breakfast too.

Before booking my flights for my family (4 tickets), I called Expedia and checked that if I paid the insurance on the tickets, I will be able to change my tickets if needed. And actually it was a big lie because when I called them to change the return flight date, they returned back having ton of excuses and they want me to pay 600 USD for changing fees - which is not acceptable at all.

I booked 2 rooms in Vegas for a week for myself and a friend through Expedia. Expedia immediately charged my card for $2500. When I got to the hotel, they had no record of my reservation. I then checked my emails and had nothing. Within an hour, I got an email from Expedia telling me my reservation had been cancelled and they couldn't tell me why. They also told me not to call them about it, to only email. They still have my funds. I had to borrow money so that my friend and I had a place to stay. Called Expedia, they promised to call back. No return call. Called Expedia again, they said I'd get a call back in 3 hours. Still nothing. This company is a joke and they should be punished for their actions!

I really thought Expedia would make travel easy, as they advertise. I tried booking a simple flight from PHX to Toronto and went through payment and everything. It said it was processing and would send me a confirmation number which I never got. So I call Customer Service thinking they would help me, someone in another country answers with the driest tone and gives me a new price. I explain that I booked with another price, they tell me it's changed and on the website they confirm as well.

Expedia has to be the most cut-throat online business that I have ever run across. I made a reservation online and inadvertently selected the incorrect dates. Reflecting back on the reservation process, I do not recall entering any dates. When I received my email confirmation I noticed the wrong dates were entered. I immediately called Expedia to try to change the dates.

My boyfriend and I booked a package resort vacation to Cancun, Mexico (this includes flight + resort). The traveling dates were April 2, 2015 - April 6th, 2015. Upon reaching the resort we were notified that we did not have a reservation for the night of the 2nd and our hotel stay started on the 3rd. We were stranded in the middle of Mexico because Expedia could not issue our tickets properly and given that this is a packaged deal, the error was not on our part.

Spent hours on the phone with a rep with horrible service trying to book a flight for 2 people from Seattle to California. The site wasn't working properly, which forced me to work with the rep. Never again. I would rather pay an additional $100 than work with Expedia again. She told me that even though my screen looked incorrect that her information was accurate. That's on me, I should have never trusted the rep, but after 2 hours I just wanted to be done with the booking. Turns out that the information wasn't accurate and it's taken me weeks to get things sorted out. Expedia has provided very poor customer service. I've spent several hours trying to call to have the errors resolved. Each time I call I get hung up on after 30 mins of waiting for a rep. It's been a terrible experience, which I won't be repeating.

I called +114047288787 from Panama to get two hotel reservations (Riande Aeropuerto Panama) cancelled because that trip was cancelled because of my wife's 96 yr mom went to hospital in grave condition and my wife needed to get there, which meant that our vacation trip was cancelled, which included the two reservations at the Hotel Riande. The Expedia agent put me on hold so he could call the Hotel Riande for approval. After waiting 15 minutes, someone disconnected us. I then called Expedia back to talk to the original agent (**) but the new agent told me Expedia didn't allow connection to the original agent. He said sorry after I asked him if I had lost the $250.

We booked a holiday package (hotel and flights) to Vanuatu through Expedia for August this year. Since cyclone Pam hit the pacific island and caused mass destruction the hotel we were booked into has closed for at least 6 months. Month later there is still 100's of thousands of people without safe drinking water, not the sort of place I will be visiting with a 4yr old for many years to come.

Booked a room in Port Angeles WA through Expedia. They charged $76.17. When we asked at the hotel what it would have cost had we booked directly with them, it was $57. WHAT A RIPOFF. Would I recommend Expedia again? Would I use them again? HELL NO!

Expedia would not change a booking where they had given me the wrong dates. They said that there is nothing they can do! From now on I shall go to a local travel agent so that I can speak directly and see what I am getting. I cannot recommend Expedia.

Didn't get the usual check-in notice the airline sent to Expedia to send to me. Missed my flight. Called customer service, waited for over an hour to talk with someone and another 45 minutes waiting while I was told that they were checking airlines for availability. Was finally told that I had replacement tickets at no cost. There was no confirming e-mail I was told would arrive within 15 minutes. And, there were no tickets - had to buy new tix from the airline. Tried Expedia's contact portal. Emails immediately returned for "e-mail error." All access effectively blocked. Zero customer Service. Zero customer satisfaction. Not only not recommended, but should be affirmatively avoided.

I booked a surprise trip for my partners 50th birthday. The online info was unclear, so I called Expedia who booked on the phone. The price was higher than advertised and actually went up by 20 per person during my conversation. I had to change the dates. They booked the wrong flight day, it did not match with the hotel. It took me two weeks to find this out as they would not confirm. Trying to change to the correct details has taken another week so far with me calling and emailing every day. Still not done. Empty promises to deal with their mistake, when you can speak to them. Telephone cuts you off to customer services. Only got through by phoning the sales dept. and lots of waiting while they transfer you here and there. Never, Never again...

I booked a trip online this morning around 10:30. When I received my itinerary the return flight was entirely different than what I selected. It took me 2 hours to finally get to talk to someone. On 2 occasions I was disconnected. When I finally got to speak to a person, she was a complete idiot and wanted to charge me for Expedia's mistake. When I asked her what the total bill was she hung up on me. I will take my business elsewhere in the future.

Spent hours on the phone over a three week time period trying to resolve a cancellation. Each call took at least an hour and my issue has still not been resolved. They have the most incompetent staff and I will never use them again. Pure torture!

Nectar Expedia - having save my nectar points and wanting to use them for a holiday break, I have been referred to Expedia. What a terrible experience. I will not be going this route again. First Expedia took my voucher and then did not apply it to the hotel. So I try again this time another destination another hotel. Yes they can see my voucher 140.00. After 4 hours on the phone they tell me (Expedia) "we have a technical problem we will call you back in half an hour." Of course they never did.

The night before our trip to NC, I tried to get a hotel with expedia.com, but it said that I was not fast enough to get that deal. I tried again, and was told the same thing. No ability to print off a confirmation page, no confirmation page presented, no indication that the transaction even went through--just said that I was not fast enough. We left for our trip. When I get home and check my account, expedia/hotdeals has taken out my money!!! I called, they said there was nothing they could do. We stayed elsewhere of course because they told me I wasn't fast enough.

First they guaranteed lowest fare rebate. I was alerted to a low fare via Tripit and Expedia told me to call Spirit and Spirit told me to call Expedia. Never got guarantee! Next after purchasing the trip when I tried to get seats via Spirit every seat had an additional charge of at least $38.00 for the worst seats, and carry-ons were an addition $70.00. When I went to cancel the trip they said I had to call the airline who wanted to charge me another 240.00 to cancel but leave a 90.00 credit on my account for future travel. Expedia is a scam!

So let's talk about our experience shall we! 4/09: My friend and I check into the hotel. The day shift staff was pleasant. After a few hours, we noticed that there was water around the toilet. We told the staff, they sent someone. Later that night the same thing. The receptionist told us to tell the staff in the morning and they will switch our rooms. 4/12: We were told there were no rooms available to move. Later that night we complained again. They moved us to another room AFTER trying to make it seem like it was our fault they didn't note our account.

I have called Expedia over 20 times in regards to the airline changing my flight, and every time I call the wait is about an hour and then they make me stay on the phone for another hour while they talk to their support desk and contact the airline. And sometimes the calls have been dropped and other times they are unhelpful and don't fix the problem, so I have to call back again. They say that if the airline changes the flight then you can change it again at no charge, however every time I call they tell me I will be charged. I will never ever use Expedia again, they have caused nothing but stress.

I booked a hotel through Expedia in December and received a confirmation email that it was confirmed. Until today (April 10th) when I called the hotel and turns out they do not have my reservation. I contacted Expedia and they were to resend it to the hotel, however when I called the hotel they said they never received it. I proceeded by calling Expedia again and speaking with a manager who talked to the hotel and it is now full and they are unable to process my reservation that I made 4 months ago!!!! This is absolutely ridiculous and now I have no hotel to stay in for my planned vacation that is only a month away! All the hotels left are out of my price range. They claim I will get a refund, but I will have to wait for that money to be refunded to even book another hotel.

I went to book a vacation package with Expedia a week ago - when it came time to purchase, the cost went up from the quoted website price $300 at the time of checkout. On 4/9, I selected a different package with Expedia. Price at check out went up approx. $300 at the time of checkout. On 4/10, I searched Travelocity for same package as Expedia (these companies are under the same parent). Once again, the price was $4884 online and $5136 at check out. I was told the same thing. The price suddenly went up. If that was the case and it had gone up on 4/9, why wasn't that $5136 price showing on the website on 4/10?

Doing business with Expedia has been one of the worst experiences of my life. I am a single mom and my son joined the army after high school. He was due to graduate in March. There are circumstances that cause soldiers to miss graduation. Because of this I purchased the higher of the insurances offered. My son was injured and was unable to attend the ceremony. He was then sent to a physical training facility.

I booked a package deal with Expedia. I later found that same exact package for less price. As per the Expedia Best Price Guarantee, I filed a claim on their website less than two hours later. As per the instructions, I attached screenshots validating and showing the lower price and details. Once I submitted the claim, I was advised that Expedia would get back to me within 48 hrs. After several days of not hearing from Expedia, I contacted their customer service again, who stated they would get back to me within 24 hrs. They finally got back to me after 72 hours, I was advised that they had no record of my claim. I then called customer service and was directed to e-mail screenshots and evidence of the claim I had filed since Expedia had no records. I e-mailed Expedia screenshots, photos, e-mails and other records demonstrating that I filed a claim.

I found a charge for an airline ticket on my bank statement. They bought tickets for $581.71. I called Expedia. I was on hold for 90 plus minutes so I hung up and called back the following day. Now I choose the phone option to have somebody from Expedia call me back. Twice they called. Both times, there was nobody on the line, or just remained silent. I had a similar incident many years ago. Some clown stole my credit card numbers and bought Amtrak tickets to Charlotte N.C. I notified American Express. The following day, I received a phone call from an Amtrak police officer. They caught the guy trying to return from Charlotte N.C. See? American Express stands behind their customers. Expedia - forget them. My son was using them for hotels when he went snowboarding upstate N.Y. I will never use Expedia again. They are horrible, to say the very least.

1. Expedia sent an urgent Email that my international flight details had been changed and to contact them immediately. After going through the paces for >30 minutes I was placed again on hold, and another representative came on the line and started all over! - as though I'd never called. He kept saying things like "we'll have to reroute your entire return trip... it looks like this flight you were on is full now". After an hour it turned out that one leg of the flight was delayed 30 minutes. Simply that.

I've been using Expedia services for years...or trying to...In the past they used to send me e-mails with 50% off hotels and I would be able to get this discount with no problem. However, now every time they sent me e-mails with discounts and I try to use it, it's a lie! They offer you exactly the same price as in their website. They make you believe you have a chance to get that super deal, but when you try to book it, you see only regular rates.

I booked a ticket with Expedia in October 2014 for $1057.70. The online website stated "If you cancel your ticket within 24 hours, you will be given a full refund," and so I canceled my booking within 24 hours. And now, the website said that I will be receiving my full refund within 2 billing cycles, however, it’s been 6 months since this incident happened, and I STILL haven't received my money back. Is this the type of service Expedia gives to its customers? I have contacted Expedia numerous times, more times than I can count now, and every time, they have different responses. Sometimes the representative says Expedia never charged me. When I press the issue more, they finally agree Expedia did charge me, and then they tell me to contact the bank, which in turn tells me to contact Expedia or the airline directly.

I used Expedia to make a flight reservation to Alaska. On Monday, April 6th, I received an email notice that there were changes to my Expedia itinerary. I immediately called and found out that US Airways had cancelled the flights for which I was scheduled, so I needed to reserve a whole new flight plan. I spent 2 hours with Expedia on Monday the 6th, which involved 45 minutes with the first rep, who then for some unknown reason forwarded my call directly to the airline. I had to hang up and start the process over again. The 2nd call had a bad connection so I hung up, placed a third call with them and finally, after 2 hours, had secured a new flight plan for my Alaska trip. Or, so I thought. I was told that I would receive an email confirmation, which I never did.

Recently booked a hotel for Expedia at the Crystal Casino in Compton... I know, what do you expect... Well when using sites like this one is expected to have decent hotels. The Hotel was disgusting mold in the bathroom, beds were old, air was broken, the place was unsafe all the way around. We were approached in the elevator by what looked like heavy drug users. We called Expedia telling them how unsafe we felt, explained the conditions and they said there was nothing they could do for us... Are you kidding me? I have always used Hotwire and have never encountered an experience as we did the place was unsanitary and unsafe, why would you force me to stay there... some may think force? Yes force, I was on a budget and would have been better off sleeping in my car. Never again Expedia!

About six weeks ago I bought a ticket through Expedia for Copa Airlines traveling from Guatemala City to San Jose Costa Rica. I bought the ticket for a friend and accurately used her passport names. The confirmation from Expedia accurately contained the names. However, when we confirmed the flight with Copa we were informed that one of her last names had three letters omitted and that she would not be allowed to board the plane. The agent at Copa offered to correct the mistake for $50.00. I contacted Expedia and I was told that they could make a note on the Copa computer correcting the mistake. That agent then put me on hold and 25 minutes later I was disconnected. I called Expedia two more times and re-explained the situation to two more agents who then checked on things and again put me on hold where I was again disconnected after about 25 minutes.

I searched online, noticed Expedia seemed to get the lowest cost flights, so, I proceeded to ATTEMPT to book the flight, but that didn't work, so I called them. They said I could save if I booked the hotel with them as well. I EMPHASIZED this is a working vacation, I would need GOOD internet access and room to work. They booked me a room with NO DESK. Because they didn't want to deal with me, THREE TIMES they put me on hold for 2 hours. After two hours, the cell phone company disconnected my call. After the third time, I figured out they were NEVER going to help me. Expedia is just a scam. Call the airlines or use a real travel agency.

My flight price dropped $300 a week before my flight. When I called Expedia, they said they could do nothing. I contacted the airline directly, United, who told me had I bought the ticket directly from them, they would have been able to give me a travel voucher for the difference, but as I got the ticket from an agent, there was nothing they could do. I'm on hold now with Expedia waiting to talk to a manager, but I've been on hold waiting for either the first rep or now the manager for 70 minutes, then the line cut.

I booked a trip, one of three in the past year, but this time I had a problem. Expedia's customer service is a joke. They hang up on you, place you back on hold, anything except address the problem. Find a better place to spend your money.

Booked online car rental thru Expedia for ten days. Returned car after first day since we were able to borrow a family car. Tried three times to reach human help. Online automated attendant would go silent and disconnect. The same would call back and not talk or respond to voice or keypad. One human called and when I said I wanted to return car early put me on hold and never came back on the phone. I hung up after ten minutes. Absolutely a miserable experience. We returned car. Now we have to somehow get credit back from Expedia.

I used Expedia in the last 7 or 8 years. The service have been all fine. Lately I tried to book my vacation to Florida and Caribbean islands. They messed up big time: (1) cannot book a flight with published air fairs; (2) long holding time without update booking status (for more than 24 hours as claimed) then old told you the booking didn't go through; (3) extremely useless, incomplete offshore customer support; (4) put wrong, duplicate charges on my credit cards. From now on, I will try to avoid to use other services.

I booked a reservation at a hotel for 3 nights (the blanks I filled in said "check-in" "check-out") and when I received my reservation confirmation it contained an extra day at the end of my stay. When I noticed the error I called and spoke with a customer service person and was told the only way this can be changed is to cancel my entire reservation and then start over. They literally say they do not have the ability to "alter" an existing reservation! Which would have been fine except that the hotel was booked for that time and therefore if I did that I wouldn't have any nights!!! So basically, I've been "had" and I'm out $175.00 for a night I'm not staying. I'm done with Expedia!

After being charged by Expedia as normal, the hotel also charged me for the same 3 nights (although a much larger amount) since they had taken my credit card details in case of extras. After receiving no response to my email query regarding the double charge, except the standard "we aim to respond within 48 hours," I embarked on a series of phone calls where Expedia ranged from denying it was their problem to saying they would get back and never doing so. I am left with no choice but to dispute the payments through the credit card company and never deal with Expedia again.

I booked a hotel The Stand Palace in London Sept 8th for 3 nights... no cancellation price given.. I went to the hotel site and for the same price you could cancel up to 1 day before arrival and they had a 15 pound credit. EXPEDIA is a rip-off....

Expedia changed our villa reservation in Terramar Estates, in Sousa, Dominican Republic, to a house at Lomas Mironas in October 2014. We arrived in March 2015 expecting to occupy said villa. Couldn't find the contact **. Telephone numbers didn't work. We tried calling the after-hours contact at Expedia ** who went home already (it was 6pm!). Turns out the reason we couldn't find ** is because he went missing in November 2014 and his business associates are in prison for fraud. He is presumed dead (thanks Google, for the updates).

We rented a car through Expedia with Dollar rental. We were quoted in Canadian dollars and when we returned the car, we were charged in US dollars. After contacting both Dollar and Expedia numerous times, I still have not had resolve. Expedia customer agents ** both agreed that action would be taken. Neither would give me a case #. Both said that I would be contacted within 2 business days. That was Mar 17th and Mar 24th. It is now April 06th and no call from Expedia.

I booked hotel for a wedding April 2015. I received no confirmation email then received instead an email inquiring about their service. I have contacted the hotel to cancel the booking but need to use Expedia's site. Thankfully the review email I was sent had my itinerary number on it but when accessing the site to cancel it, goes into a blank page! When I access the questions and get their contact number, the phone number is no longer valid. Back to square one!!! I will never use this site again! Ever!

I booked a hotel for my husband and was assured I would receive the lower price I had seen on Priceline. I received an email a few hours later saying I did not qualify for the low price guarantee because there were no rooms available at that hotel. That was false, there were in fact rooms available. I cancelled my reservation with Expedia and re booked it with Priceline for a savings of $157.00. Now let's see how long it takes Expedia to refund my money. I will never use Expedia again. In regards to calling the hotel directly. They would not offer me a discounted price.

Expedia made flight reservations and then CONFIRMED me into hotels - even though I was staying in local residences in other cities. That is a MISUSE OF MY CREDIT CARD!!! They refused to fix it via email, requiring a phone call. Today the phone-wait was 59 minutes to be able to fix their screw up! NEVER AGAIN WITH EXPEDIA.

It seems that Expedia has gotten so large and convoluted that they can no longer effectively manage and serve their own customers and partners. I work for a hotel and unfortunately constantly have to make daily attempts at reaching someone at Expedia to fix a mistake that Expedia made. They make it very difficult to reach a customer service representative and the usual hit 0 until someone answers method no longer works as they will just proceed to hang up on you and make you go through it all again.

I booked a stay in San Diego with Expedia and was completely dissatisfied. The airline was great, my car rental was great; however, the resort was awful. Mission Valley Resort is awful. Its dirty, only 2 towels in the room, old TV (no game system could be hooked up etc), broken furniture. Bedspread was dirty. Housekeeping took over 3 hours to bring towels (after calling 3 times and going to the front desk). WiFi was free but horrible. Carpet is stained. The room smelled very stale. Bathroom had cracks in the floor, no caulking around the tub, shower leaked, door had a hole in it. No mini fridges available. I think you get my drift. The pictures looked amazing but it was pure deception. VERY disappointed.

Dishonest, scammers. Do not give them your credit card details under any circumstance. They aren't very secure with your details are compromised!!!

After researching trips from NYC to Punta Cana, DR for a few weeks. Finally after doing what I thought was ALL my research I went to Expedia to book the vacation. Expedia quoted me $3,500 for two adults and I child everything included (Airfare, hotel, food, drinks, etc). I clicked continue, entered our names and my DEBIT CARD info. Once I enter EVERYTHING the price of $3500 changed to $7,400!!! Instead of clicking continue (Because I was not going to pay that much) I clicked Cancel! I continued shopping around.

I ordered some tickets for my friends from Seattle to Cancun Mexico. We weren't able to do 7 at once so we split the family in half - 4 and 2. I had confirmed the purchased and when I went to book for the other half the rates were changed. We agreed with the price and then we were not able to confirmed so we calls to do by phone. It was challenging because of long hard last Russian last name. He spelled that to me - it was everything right. We confirmed it and then in the morning I received a email - one member had two tickets. For some reason the last name of the father changed to the last name of the grandpa, but the first name were the same. I called first time I got a lady she said: "It is impossible to changed it. We can't do that. Would you like to cancel," and I said: "Nothing is impossible. It's not my mistake - it is your mistake why I have to cancel. I just want you to change to the normal last name of my grandpa."

After 2 failed calls booked multi flights ticket from Glasgow, Sydney online, March 3rd costing £895 through EXPEDIA.. Credit card showed flights were duplicated. Unaware how duplication occurred.. Qantas contacted by Expedia, charged unaffordable, unreasonable £300, adhering to cancellation policy.

I tried booking 2 separate all inclusive packages. Expedia's web showed a price per booking which we were interested and booked 1 room, however when finishing 2nd booking, the price changed increased 3 times (by over $ 300.00) in the matter of seconds. I tried calling Expedia and resolving it (was on the phone with them for over 3 hours) and customer service in Philippines said "too bad, this is the price" and that they won't change anything. This is wrong - it's giving customer misleading information and selling advertised vacation for much higher price than you see on the screen. I want someone to help. They didn't give me customer dept in US!!!! Thank you.

I went to the Expedia url page. I was quoted a price in Rps which was very reasonable. I booked the hotel room only to discover that the Rps price was not in Sri Lankan Rps (as I was in Sri Lanka) but in twice as expensive Rps of India. It was a non refundable price but when I called customer service they could not understand the confusion. They were totally unhelpful. Most sites distinguish Indian Rps as INRPS but not Expedia.

Thought I was checking for availability and the reservation was made. I called within one minute of realizing my mistake and was given the run around. Asked agent to cancel the reservation, which he told me he did, but the refund on my debit card would take two weeks. Told him that was not reasonable and he said he couldn't do anything about it. I asked, politely, to speak to a supervisor and sat on hold for over 10 minutes and then was disconnected. I called my bank and they issued me a credit immediately and since the reservation was canceled, Expedia wouldn't be requesting funds. He did NOT cancel my reservation and I called a week later when I saw on my bank statement that it had been paid. I called Expedia and they confirmed that the reservation had not been cancelled and told me it would be 2 weeks before I could get a refund.

Got round trip flights and hotel through Expedia from GRR to CZM. Last minute flight out cancelled. Expedia didn't care. American Airlines was wonderful enough to get us to Mexico on time without incurring extra hotel fees. Expedia said hotel came with free rental car for one day, breakfast and sub ride. None of that happened. Expedia automatically put us on first class and when we tried to change seating, it would cost $500 more. Still haven't heard from Expedia about anything. They suck.

Will never use Expedia or their sister companies again. Unless your bookings work without a hitch (including Expedia errors), then be prepared to deal with long phone calls (1-2 hours), multiple "research" journeys by representatives, unfulfilled commitments to correct problems, and in the end no real help. Truth in advertising laws should not allow them to claim a Customer Service department. Book directly with airlines yourself. Expedia has no value added.

My hotel has sent Expedia an email 3 times (copied me) saying to process the cancellation. The hotel has informed me that Expedia has not forwarded the money $1717.16 to them so Expedia has the money and is refusing to refund it saying they cannot see the e-mails the hotel has sent. I gave Expedia the e-mail address that Expedia requested the hotel use, and the hotel used customerservicetier2.s@expedia.com. I have called 7 times, talked to supervisors 4 times and gotten the same runaround. These people are crooked.

Dear Expedia, My friend and I booked a flight through Expedia to go from LAX to MLE as a package (2 flight tickets and hotel to Vilu Reef Spa Maldives). First problem: The agent that booked our flight messed up on my name which is suppose to be blank, blank, blank, she entered Blank, blank. HERE ARE THE AGENT'S NAME WHO REPEATEDLY MESSED UP OUR ITINERARY: **, supervisor #1,2,3 and this one that is helping me now. Second problem: The flight on the package WE chose to book was NOT booked properly. This flight was not on the scratch pad that we chose. We wanted to have a lay over in Dubai for 8 hours, NOT COLOMBO FOR 11 HOURS and DUBAI FOR 7 HOURS!

Book a room through Expedia for a hotel in Lansing KS on 26 Mar. My plans changed and tried to change reservation on 27 Mar. To make the change I first called the hotel in Lansing and they didn't have an issue with the change in my reservation. But hotel told me my "contract" for the room was with Expedia and not with the hotel. So I called Expedia to make the change and Expedia told me they would have to charge me over $100 dollars to make the change. Expedia told me that the charge was due to THE HOTEL'S policy. I called the hotel back and they denied having such a policy. Another issue with CS is that both Expedia reps had very heavy foreign accents and they spoke so fast that they were not understandable. I asked to speak to both of their supervisors but after waiting for a supervisor both times...the phone line/call went dead.

Yes Expedia is lying just to get you to finalize the transaction. Before finalizing the purchase, I was offered the chance to select my seat. As soon as the sale was completed, my seat number disappeared from the confirmation page but also was not included on the confirmation email I received afterwards. It simply said "confirm with airline". I called American Airlines who said that since I purchased the ticket through Expedia, I should be talking to them because they're the ones who promised that seat number.

I was very excited to book a trip for my family for a week in June when I found a conflict with my work schedule later and needed to rebook to another date. I purchased the trip insurance and thought, "No big deal, I'll just call them and get the change made." Not that easy or that fast. I've made so many calls, been on hold so many hours and hung up on more than once when I thought - finally - I'm going to get this resolved, to just be disconnected. I tried doing this at work one day but then quickly found that I was going to need several hours (wasted two work hours). I then tried again on the weekend and was on hold over an hour and 45 minutes, to get disconnected and start all over again. That day took...was about 4 hours on the phone with frustration so high that I just requested a trip cancellation to book the trip on another day.

I had booked accommodation in the name of ** on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014 to 4th June 2014. Itinerary number as per the Expedia mail is Itin # **. The hotel reservation number was **. An amount of 150 Euros was deducted from my credit card also on 13th May, 2014. As per the condition, the entire amount is to be refunded if it cancelled before 24 hours. I cancelled the reservation on 18th May 2014 and received an email confirmation from Expedia. But so far the amount of 150 Euros has never been refunded to my credit card account in spite of so many mails to Expedia and so many phone calls to their customer care center. In the beginning, they used to reply that they were not able to get in touch with the hotel. Now they do not reply at all. It is surprising that such hotels are featured in TripAdvisor website.

Expedia lodging expenses exceeded 2 hotels customary rates for March 26 and the Best Western Sonoma Valley Inn, Sonoma CA and March 27 at the Hartford Inn, Davis, CA. With Google search engine, I used Lodging, Sonoma CA and Lodging, Davis CA. With some new technology used by Google and/or Expedia, I was "looked in" and could not access either hotel directly or get phone numbers of these local hotels. I was under the illusion that Expedia represents some of the lowest prices available. That was not the case: I paid $60 more than the daily rate at Best Western and $20 more at the Hartford. Isn't interesting that both hotels had my rate blacked out.

I book a flight plus hotel to Fort Lauderdale 1 1/2 months out. Something serious came up where I had to cancel the whole package. Expedia said the hotel was refundable but not the JetBlue tickets $1100 dollars worth. No transfers, no credit for another flight with a fee.. NOTHING! Called CHASE Visa and they said they could not dispute it. Thanks a lot. Called JetBlue and they said it was Expedia policy and nothing they could do. Expedia said it was JetBlue policy and their hands are tied. Sounds like a big bunch of bull to me. I was just looking to use it later. Not even looking for a refund. Will never use Expedia again. Expedia, JetBlue and Chase Visa all suck. But Expedia sucks the most.

This filthy company denies any conviction when dealing with cancelled or moved flights. My wife and I had an incident where we needed to reschedule flights, and we were put onto an Indian call center that flat out refused to assist us. It was a stressful evening dealing with the company, and they did not care one bit about dealing with us. They believed it had nothing to do with them as the flight company "took our money," even though Expedia takes commission. I would not deal with this company ever again.

Our flight was cancelled and we had to go out the next day. We were able to re-book our flight for the next day through the airline. We needed them to contact our hotel in Aruba to change our reservation. They said they could not contact them. I was able to contact our hotel myself and change it. The hotel in Aruba charged our credit card instead of Expedia (which we pre-paid). So we contacted Expedia to contact the hotel to take the charge off. Two days later they sent me an e-mail saying they could not get in-touch with the hotel. I once again was able to get in-touch with them and get the charge taken off. They never helped us at all, I had to do it all myself and I also had trip insurance. I will never use them again!!!!

I went on the site to book a room for the night of April 4th, 2015. It gave the area Pismo beach/Shell beach. But it booked the room in Arroyo Grande in a bad area. I called the hotel and found I was getting a discount of about $10. This is completely misleading. They advertised a specific city and gave me an outside city that I did not want. Had I known it wasn't Pismo/Shell I would not have booked it. When I call I get the Philippines and spoke with a representative that was not good with english. They are doing nothing to help me. This is false advertising and misleading.

Reserved a room three weeks in advance and I was charged immediately, was not expecting to pay then but at the time of service. I called them to see if they could change this and they told me no that some reservations are charged immediately and some are charged later. I was also told there are no cancellations, there are no charges for cancellations, they just will not refund the money. I am never using them again.

Never ever will I use or trust expedia again. My boyfriend was taking a business trip to Atlanta. The meeting ran longer than need, so he miss his flight and when I book a room through, first they misspelled his name, second when he took the bus to hotel and walk 4 miles to get there. The hotel states we do not have any rooms, so I called expedia. Spoke to ** - he is clear not American, nor do he live in America. He tries calling the hotel - was unable to reach my boyfriend. Had to use his phone in order for the hotel lady to confirm that the hotel was book. So after all that ** say I need to transfer to customer service to get a refund and he made notes so I should have no problems. Yea right he lied. I having problems. They would not cancel my reservation nor did ** leave note. I started this conversation at 10:00 pm. It is now 12:32 - still no cancellation. Another thing the price expedia had for the hotel was higher than the hotel cost a night..

Expedia surprises with non-cancellation notice, then makes it very hard to cancel. We made a hotel reservation with expedia.com. There was nothing about non-cancellability. Shortly afterward, we received an e-mail with the confirmation and the notice "This reservation is non-refundable and cannot be cancelled or changed". Sure enough, online it would not allow cancellation. (Of course we did not need to cancel -- we just wanted to cancel in retaliation for the fraud.) Nearly 4 hours later, we were able to obtain the cancellation. A company that plays tricks like that should be subject to law enforcement.

I booked a flight through Expedia and had the travel insurance for each ticket. After booking, I realized I didn't need the insurance so contacted them immediately by phone but the wait time was over 2 hours and the automated message said "If you are not traveling immediately, please call back in 72 hours." So I contacted them via email to have the insurance removed. I received an auto-response stating someone would get back to me within 24 hours. That didn't happen, so I continued to call to no avail. The wait times were atrocious and the message continue to request customers to call back in 72 hours. When I finally got a hold of someone a few days later, they told me the only way to remove the insurance is if I had cancelled and re-booked the flight within 24 hours.

A week ago I tried booking with Expedia TD to find out they held my money on my visa. After numerous calls they kept sending me into a circle between my bank, Expedia, the airline and Expedia for TD. After physically sitting down in my bank for 6 hours, on the following Monday all they could tell me was my funds are being held for security purposes and Expedia is responsible to release them. Expedia then sent me back to my bank when all they could say is wait 5 business days.

We went through Expedia to get a room in Concord Ca. They gave us a reservation number. When we got to the motel it was a dump. We tried to cancel and Expedia would not refund the money. They also charged my account $23.00 more. I will never use them again.

I rented a car through Expedia for a recent trip to Costa Rica; given that I hadn't driven in the country before, I also accepted the "offer" to buy "insurance" through Expedia. When I arrived at the airport (LIR), I was informed that Costa Rica requires that all renters to purchase insurance through their vendor -- no options. You can have additional collision insurance through other carriers but they specifically said that the insurance provided by Expedia was "not valid" in Costa Rica -- although they would honor the insurance provided by my credit card (thanks, Visa Signature). Again, this was for insurance beyond the nationally required, which added $162 to my anticipated $228 rental.

We purchased a vacation package (flight + hotel) for our family of 5 in January 2015 for a June trip to London from Expedia. At the same time, we also purchased travel insurance which we always do especially with 3 kids. On Wednesday March 18th, I called Expedia to inquire about what we may have to face financially if we decided to make a change to our travel days since we had never bundled a hotel with our flight before with Expedia. I was connected to an agent I believe somewhere in Asia. Right from the start I made doubly sure and kept emphasizing that I did not want to make any changes but needed information.

My husband got acute and potentially lethal (no flights possible for a few months) disease 2 days before we planned to go to vacation. I was glad at least I paid for travel protection - IT IS FRAUD. First - no refund on hotel at all (I booked hotel together with flight with Expedia). Second - they are returning only fare for my husband flight. I wonder what the person who decided that will feel if his partner will enjoy vacation while he or she is home dying alone.

I have had the worst customer service and experience with Expedia.com with purchasing tickets. I bought a flight ticket and hotel with Expedia and they charged me twice for my flight. I called Expedia. Waited for an hour and told them my problem and the phone disconnected. I then called again. Waited for another hour. Told them what happened to me on my previous call and the person took my phone number just in case we get disconnected. As she was transferring me then phone disconnected from her end again. So I waited for 20 minutes and never got a call again. Then I called again and waited for 1 hour and 20 minutes, the person takes my call back number and was trying to connect me with her supervisor and again their phone disconnected.

This third party site is a total scam. Do Not, Your Being warned, Do Not Book Through Expedia. Whatever flight they book for you, go and look at the airline policy before you book with Expedia. You talk to people in the Philippines, and your fee for cancellation or changes to your flight may far exceed your flight, which they will tell you is just a lost cause. You think you're doing yourself a favor and going cheaper going through third party. Don't fool yourself. Pay the extra it takes to just go through the airline. Expedia is pointless, they can help take your money, but any changes or cancellation they will refer you straight to the airline anyway.

Customer service is terrible. Waited 45 minutes and no one picked up. They charged me more than if I booked the flight and hotel without them.

Inputted March 26 but when the confirmation came back April 4. I immediately called and said they changed my date. Tough luck, their computer is never wrong. How can I mistype the entry using their calendar for March inputting a 26. End of story, hotel changed my booking for double the cost. No refunds. Had to be my mistake.

I spent over $3400 for a package deal to Cancun via Expedia. But the hotel that we booked was very noisy. We were not able to sleep there at night. Expedia are not an honest company. I called them to inform about our issue. Their answer was "We are not responsible for hotel!!!" That means Expedia is only responsible to collect money from customer and rip them off. I would not do business with Expedia anymore and won't recommend it to anyone.

So I went on Expedia to book a flight.. They tell me the flight is available, then ask for my billing info. I proceed to put in my credit card info (Took about 1 minute). Then they tell me that flight is no longer available. Ok fine. The next day, there is a $565 transaction on my card, made from them. I call to question the amount. They said it will be back on my card in three days. Basically they tricked me into putting my credit info in, by telling me they had a flight, to then tell me they don't have that flight, but still take the money out of my card for it.. Because of this, I now have to wait 3 days to book the flight because I don't have enough money in my account.

I have used Expedia.com to book travel for a number of years. This time, I experienced an error when submitting my transaction for purchase while using the debit visa card. An error message/box popped up indicating that difficulty was experienced processing my transaction, and it told me to refresh the page and try again. I did so three times. I found out that 3 transactions were sent to my bank! I then immediately called my bank and requested that they be cancelled. To be told that the monies had been sent to Expedia and that they would need to return them to me.

Be well aware when using this company and my advice would be do not use at all. Their website is full of errors and makes bookings on dates you do not specify and you are not aware of this until you confirm and pay for other dates only to be sent email confirmations for dates that you previously may have enquired about but then later changed. Their customer service team then completely deny any wrongdoing and refuse to amend their mistakes even if the hotel themselves tell you it is okay to make the change but that they just need a simple email communication from Expedia to confirm. I would award zero stars if the option was available. To make matters worse, the change I needed them to make cost the same amount at the same hotel. Criminals!!!

My credit card was charged 2x for the same transaction and I have called Expedia for more than 5x already. My calls were placed on hold for more than 30 minutes on all occasions and I was asked to send the same document more than 2x. To date, nothing is resolved.

My wife had booked a trip without using our Expedia account. We were informed we would need to wait 30 days after completion to have the rewards points credited. I have spent over two hours today on the phone and have gone through a multilayered voicemail system four times, spoken to 6 agents and have had the call dropped three times. The last agent I spoke with needed to transfer the call to another desk. On the fourth try after, 56 minutes on hold for that transfer the agent who answered was unable to handle this. I asked for a supervisor and after another 15 minutes, she returned, said she had the supervisor on the line and then disconnected the call. Although each person I spoke with asked for a call back number, no one has used it. I have one more reservation through Expedia this coming week and it will likely be my last.

Beware of Expedia. They advertise one price and then between hitting submit and being billed, they change the price. I booked a flight they claimed to be 563.20 right up to when I hit submit and then when the receipt came up, they had billed me 648.20. They claimed the price had changed in the five minutes it took me to enter my credit card information and hit submit. After a hour on the phone with them (including a supposed supervisor) they maintain their stance so I cancelled and will never do business with them again. Beware of them.

First of all, they screwed up my reservation and had me checking in a day later than I was (the paperwork showed check-in on the right day, but the information that they sent to the hotel was wrong). Not only did they not make it right, the customer service person that I was talking to insisted that there was nothing that she could do and then she hung up on me. Fortunately, the hotel made it right.

As a very frequent flyer, I sometimes have occasion to change my flights. Dealing with this is usually straightforward, however, today's incidents with Expedia have been a nightmare and remain unresolved. I spent 20 and 40 minutes on the phone and after leaving my number for a call back (three times, they repeated it back to me) in case the call dropped. Yep, the call dropped three times and the four people, even the last guy I spoke to, could not speak English well enough to deal with my query. I was so frustrated and had such little faith in Expedia dealing with my enquiry that I booked with another company and had to swallow the fact that the return leg on my 800 flight was lost. Will I ever use Expedia again? Nope. This was possibly the most expensive customer service call I've ever made in two ways: the first the cost of the call itself, second, the new flight I had to book. One word for Expedia: garbage.

In August 2014 I bought a round trip ticket from Expedia.com. The trip was from Republic of Guinea to Senegal in West Africa. The Airline was ASKY. Because of the EBOLA outbreak, the airline has cancelled all their flight to Guinea. Therefore they decided to refund all the ticket to their passengers to that destination. In that case, Expedia has collected all the money from the airline but would not refund it to those who use their services.

Since March 7th 2015 we try to resolve issue of an agent from Expedia not advising us correctly of our rights. Therefore we passed 24 hours grace period and are requested to pay penalty for ticket changes. We made several phone calls, which took anywhere from 90 minutes to 4 hours being on line, waiting for a reply for an agent supervisor. There was a promise from supervisor to call back 2 times, but they never did. We can supply telephone company record for these waiting times. Expedia claim the agent said for need to say. The cost of changing to return date were at first $300 and are increasing, depend what person we talk to. There is a weird rule of that. We just want the proper customers service without being cheated out of money by Expedia.

When I called to make a reservation, my call was attended right away. The wait time to get a representative on the line to book the reservation was maybe under a minute. I happily booked my vacation. The next day I called to inquire about making a change in my hotel stay. I have been on the line for over an hour and a half for this inquiry and I still haven't got someone on the line to help me with this. I will truly never book with Expedia again. They are so willing to take your money but will not help you after they have secured your payment.

My father passed away last year and I consequently requested to get a ticket I had purchased to travel with my mum around the same time my dad passed away cancelled. The airline initially refused to refund me the full amount and it took 3 months to come to an agreement that I could get part of the refund before I provided the death certificate and the rest afterwards. I provided the death certificate 5 months ago and I am still chasing Expedia for the refund. They now claim that I need a relationship proof when the surname on my dad's death certificate, my mum's passport and my email address, bank card as well as my passport are the same. I will never use Expedia again. Heartless company.

Beware. Be very aware that you getting what you think you are getting. Where do I start? Well we are two families with children traveling the Bangkok and wanted to find good priced accommodation in the centre of Bangkok. We searched various hotel booking websites and found Expedia to have some good hotels at reasonable rates.

We try to book a flight. They are not helpful. You can't even understand what they saying and you agree to a prices and then they tell you that that's not available no more, that there is gonna be more money because they book that room already. Is the worse customer services ever. They don't help and they don't even speak English.

Ok, so we booked everything through this site, first thing that happened is we get to the airport and none of our seats are together. I have 4 tickets and two small children myself and husband, how is that possible? I manage to ask people if they can please move their seats, and they were kind enough to do so. So the second thing is we get to the hotel and are given a filthy smelly moldy room. No one at the hotel was helpful, I call expedia when I get home and I get hung up on and on hold for hours. I write letter to the hotel itself and expedia, so finally they give me a $200 credit on their site.

We put in a lot of hours choosing where we wanted to stay and what travel service to use. I guess by the time we got to Expedia, we were just exhausted and forgot to do our "due diligence" in reading the reviews. I so wish we had. I booked for everyone, and entered a wrong middle name for my sister-in-law's husband. Apparently this is a monumental task to correct. She began calling the evening I booked, but had to give up for the night, and started again at 6:15 the next morning. Expedia referred her to the airline and the airline referred her to Expedia. Note: this airline was not one listed on the low-price carrier list provided where it states you must contact the airline. Expedia, per their website, should have been able to do make the change. Being unsuccessful in getting the name changed running close to the 24-hour deadline when we'd be charged for the flight anyway, we decided to cancel.

I booked a ticket for my boyfriend using my Expedia account. I entered his name as the passenger, but then it listed me as the passenger. When I contacted Expedia customer service they told me there was nothing they could do. I could cancel but when I re-book I will be charged $200, not worth it on a $213 ticket. They said I was the only person this had ever happened to which made me laugh. It was obviously a computer glitch which caused the error. I book with Expedia twice a month, which I won't do again. There are clearly other travel websites that would like my business. The customer service representatives (I spoke to 2 clearly from another country) didn't care, were dismissive and I will never use them again. They are clearly a take your money but no true customer service involved.

March 12th - made reservations with Expedia rep and we had to use 2 different cards to process. One of the cards did process but the other did not process via the checking account. When I contacted my bank, they told me this was cancelled by Expedia because I had ample amount of funds. When I called on 3/16/2015 and was on hold for over an hour, I still couldn't get an answer as to what happened. My concern is that Expedia never called me in reference to this issue.

I have a son in the Navy and made a reservation to go see him. I made it that morning and was quoted a price. My husband and I headed to the airport and my credit card was charged $800. More than quoted price. Don't bother to call customer service, they don't answer their phone and they hang up on you. Lousy service. Expedia just wants to make the sale and you are history. Will NEVER use them again. I supposedly was to pay $200. More than my budget because I made that day but to tack on more and lie, that I cannot tolerate from any business.

I bought the insurance for 80.00. There was something very fishy right from the get go. There was no email confirmation. When I asked them, I was told not to worry "we have in our records", that was the second red flag. A few weeks later I had to cancel my flight and tried to get another flight using my insurance. No such luck. They denied that I had insurance. I was stuck out of town and they could care less. Stay away from expedia. Boycott their site.

Expedia refused to match the lower price I found on the exact same flight ON THEIR OWN WEBSITE within 24 hours of booking my flight despite their price match guarantee. It took the lady on the phone 30 minutes of silence to figure out an excuse to not get me my money back and in the end she said it was because I only had a guest account, even though when I booked my flight it had a field to fill in which said "enter a password below to create an Expedia account" which I filled in. In the end they were very condescending about the whole matter and kept saying "I'm sorry you're upset because you didn't get what you wanted." I would never use Expedia again - you are better off going directly to the airline!

I have been trying to purchase a vacation package that I can afford for the last couple of days and every time I find what I want (granted with horrible flights) by the time I select my hotel I get a message that my price is no longer there. The increase is of at least $1,100!!! The prices are bogus! The last message read: Your Price has changed! While you were shopping, the price of your trip changed from $1,567 to $2,879...

On March 10th we booked a reservation via Hotels.com (** ) and was given a confirmation number **. My account was charged $214.20. It is important to note here that the reservation was for 4 adults and 2 children, as the number of guest is specifically why we booked a 2 room villa. I would also like to point out that the location was less than a couple miles off the Disney property. We are Florida residents and a family of 4 was visiting and we had planned to go to the Disney Parks. Check in for the hotel was 4:00pm. Saturday morning we arrived at Disney at park at the time it opened, at approximately 3:00pm I called the hotel to confirm our reservation. (I was told that my reservation was confirmed and I needed to show in person after 4:00pm to check in).

I was booking a trip to France for (6) people. Wanted to pay with 2 credit cards since the total was over $14K. Took over 5 hours and still not done. Because I had to use 2 credit cards, I had to pay with an Expedia agent. Requested an "English Speaking" agent, but unfortunately all the Expedia agents have heavy accents. They (3) were extremely difficult to understand. So, upon attempted payment with my credit cards, all three agents told me the same story, "sorry, the price of your trip went up" as we were making the transaction and the price is now $100 more.

It was a simple process. I went to Expedia's website and entered the information for my arrival and departure dates to obtain a quote for a package of airfare and hotel, round trip from Portland to Newark and a five night stay in a hotel. Date of request was 2/18/15. Actual travel was for 5/2/15 to 5/7/15. Expedia had several offers for me to choose from. When I selected the offer I wanted to implement, Expedia changed the number of hotel days from five to four, packaged with an overnight flight. The packaged price (1897.52) of the offer did not change. Unfortunately, I missed the STOLEN day and gave the O.K. to proceed. Subsequently, the same day, I discovered that I could have done the same trip, booking directly, for 1772.20.

Total time spent on phone to re-book flight: 6 HOURS. Total time on hold to confirm reservation: 2 HOURS. Total time Expedia wasted my life: 8 HOURS.

They did not help me with something that they could easily fix. Then transferred me around and put me on hold for 2 hours. At the end I was given wrong information and zero help.

A family emergency required a drive out of state. My husband needed to fly back home as I needed to stay longer. He was trying to book a flight to Texas online and we kept getting the error to wait a few minutes and try again. We did. He eventually booked elsewhere. He received an email saying they were unable to book his flight. Two days after he came home he received confirmation of his flight. We were charged numerous times for a flight he never took. American Express responded that Expedia issued credit voucher which we never received. According to the dispute the flight was cancelled. Still no resolution to this situation.

As of 3/16/2015, 6 hours and counting... And this is phone time waiting for answers! Yup, at this point it's a game of tolerance. As the buck literally stops at corporate. After purchasing flight insurance allowing for one change of flight with no penalties! Customer is left to spiral down to either giving up in recovering funds or continue to get passed off to corporate managers who are not trained in customer service. Corporation breakdown needs new structuring to handle complicated case issues. Corporate needs to give up control to lower level customer service assistance to allow access to key information to process changes in an efficient and effective manner. I challenge any one of the 5 executive leaders to contact me! Just in case anyone is wondering Expedia is a publicly traded company... NASDAQ: EXPE

I booked a flight through Expedia, everything was fine. The day before, they emailed me saying that my flight was changed without my permission. And to make things worse, they gave a ridiculous flight which was in total 8 hours long! Nothing compared to the flight I had purchased in the first place. I had an event to go to and I couldn't even make it because of this! They didn't reimburse me or try to accommodate me. I am really upset with Expedia and I don't think I'll book any flights with them again.

We paid for a room through Expedia and paid 322.00. When we checked in we were told our reservation was cancelled so the hotel charged 292.32 (cheaper than expedia). Our credit card was charged twice, and Expedia rep (**) believed Holiday Inn when they told her they didn't charge me. (I offered to email a copy of my mobile bank statement) and Expedia said I couldn't do that. I asked ** from Expedia for a corporate number and she told me they didn't have a corporate number even though I found it on the internet. Finally I went to front desk and they saw the double charge so they refunded with the assistance of my bank and gave us a coupon to eat breakfast for free one day. I was never informed of having to pay an incidental hotel fee, TV was broken so they moved us to a new room.

I've been a customer with Expedia for many years with mixed result but have stuck it out with them. I remember years ago calling and getting someone within 10 minutes for any problem/question. No more. I found out today that the flight I had booked 3 weeks ago had not been confirmed after all. I was told I needed a supervisor and got put on hold for 1.32 minutes (I was just curious to know how long they would do that). When they finally answered, ** said: "I understand you need a supervisor, I'll connect you to one." At that point, I couldn't believe it and told him so. Well, instead of "I'm sorry ma'am you had to wait so long", he said "Well, don't yell at me, it's not my fault." Honestly, I didn't yell at him, I said, "I know this is not your fault but you have to understand I've been on hold 1 and a half hours and you're now telling me you're going to be put me on hold." So, I hung up.

I would not recommend Expedia to anyone. Their customer service is terrible, they hang up on you and won't give you any service for refunds. Also not experienced in the field of customer service. They don't want to go the 10 yards to help. Terrible service.

I booked a Flight + Hotel + Car package from Expedia.com. Within 30 mins of booking I realized the hotel that was part of the deal was very bad. I quickly called the Expedia customer service and requested if the package could be cancelled. The agent mentioned that since it was so close to the booking, it's not even confirmed. So it's going to be very easy to cancel the booking. I said "Great". He on the call said "He has not wiped the itinerary" and it has been cancelled. I double checked with him if I need to do something. He replied "No, everything is done".

Expedia hold times for customer service is absolutely ridiculous. I have been on hold for over four hours over the past week. Each time I think, maybe this person can help me, they transfer me to Delta? Hang up on me? Keep me on hold while they do nothing to address my refund? I will never book through Expedia (I was a committed customer for six years) and will spread the truth about their service to all who will listen. I will be satisfied when this company no longer exists.

I made flight reservations with through Expedia. The total cost of my flight was $621.00. The reservations were made on March 1, 2015. It was a Delta flight. Today March 14, 2015 I just happen to look on the Delta website at my round trip flight and I see the same flight for $373. I called Expedia talked to customer service and they told me there is nothing they could do about it. I then contacted Delta and explained my situation and a representative there explained to me that if I purchased the tickets through Delta they would of refunded the $250 but since I purchased the tickets through a third party (Expedia) they could not help me, that I would have to talk to a representative at Expedia which I did already. So lesson learned NEVER use Expedia when booking a flight. I am very disappointed on the way they handled this matter.

After booking a flight with Expedia, I got a pop-up window with deals on hotels. I booked one that had a little box with a check that said "free cancellation". Somehow I booked the hotel for four nights instead of one night, which I didn't realize until after they had processed the transaction because Expedia did not give me a subtotal before I paid. I immediately called Expedia to cancel this. Guess what? They charge more than $400 to cancel this hotel! Is that what free means? How is this legal??

I booked a trip through Expedia to Hilton in Jamaica, plus flight on Delta. I had to cancel the day before. 30 days after cancellation, I am trying to use the flight credits. After 90 minutes on hold, and being passed to 5 different people, they hung up on me and I had to call back again to start over. Then they said they could not issue the flight credit as not everyone was flying together on the new trip. Once they conferenced in Delta, they hung up again, and we now need to call back. I have $2,000 in credits that they have admitted to in an email and on the phone, but they are making it virtually impossible to use them.

I booked my Royal Caribbean cruise with Expedia because they were offering a "bogo" deal; book the 1st passenger, get the 2nd passenger at 50% off. I called and spoke to **, whom I was on the phone with for over an hour, hammering out all the details. I write notes on everything so I kept a detailed list of what was included, my cabin number, departure times and the balance I owed to Expedia. After taking such a long time to charge my credit card, ** came back and said "**, thanks for being so patient, I'm going to credit you a $200 on board credit." Wonderful! I wrote it down, along with that I would be pre-praying the gratuities I owed because I didn't want to have to pay them on board.

After receiving multiple emails congratulating me for obtaining enough points to get a free night at a hotel, I finally decided to cash in for a two day trip. However, after spending over 45 min on the phone and speaking to multiple "departments" I was unable to get a night at any hotel and or getting anything resolved through Expedia. Previously, I had booked many trips with Expedia, after this hiatus, I have not used Expedia. I am not fond of spending my vacation time on the phone and trying to explain things to people who lack communication, customer service, and resolution skills.

I have been on hold for a total of an hour and a half. I originally had a terrible experience when trying to BOOK my reservation. My girlfriend and I were going on a one week trip to Playa Del Carmen Mexico. I picked a hotel and before paying online I noticed there was an age stipulation to check into the hotel. I contacted Expedia the agent I got said she would call the hotel for me while on hold. She picked up after a very brief hold time. She assured me the hotel would make an exception and allow my girlfriend to check in since she is only one year under the age limit to check in (age limit is 25 she is 24 and I am 23).

I bought a British Airways ticket and I cancelled it too 48 hours after instead of 24 hours after, so I made a mistake which I accept and live with the consequence. However, when before I cancelled it, the confirmation page clearly said that I will get a credit voucher of $889 minus a $189 re-booking fee, which I understand and accept. I also got an email confirmation of that from Expedia. All of a sudden, when I want to use that voucher, Expedia tells me that British Airways will not accept it and that it is a total loss voucher...Instead I lose the full $889. I'm opening a dispute with my credit card company. This is total B.S. Not to mention 1 hour on the phone with an incompetent operator.

I made a reservation at a hotel in Jamaica for a 5 night stay in July, 2015. I made the reservation through Expedia in January, 2015 and cancelled it 1 day later. Expedia's policy stated that there was no deposit required and cancellation was free up to 30 days prior to check in but Expedia provided the hotel with my credit card to hold the reservation. The hotel charged my credit card $708 and I did not find out until I received my monthly card statement in March. I spent a couple hours over 6 phone calls to Expedia trying to get them to get the hotel to reverse the charges.

I just booked tickets for my sister and her husband from Calgary. At the end after you paid, then show up US dollars. When you book with them they told you that no booking fees, full amount refund in 24 hours of cancellation. But I canceled right away, when I saw that charges is US dollars. But they charge you $14 dollars booking fees.....

I've tried to cancel a car rental reservation thru Expedia's website for 4 hours and the website simply doesn't work. I tried to cancel via call center but they kept telling me that they couldn't help and that I should proceed thru the site. After another hour trying, I called Expedia again and after some insistence I was transferred to the supervisor that only could cancel my car rental charging me in US$ 25.00. They justified saying that's the orientation given by the car rental company, the same one that told me 1 hour before on the phone that would not charge at all if I completed the cancellation proceeding until 10:00 am (it's still 5:00 am).

I booked a room with a kitchen for a family of 6 and got stuck in a small room with 2 queen beds no kitchen. The reason was because I couldn't afford to spend 80 to 100 dollars on meals everyday so I figured I would cook at least 1 meal a day in the room. I called Expedia to rectify the problem and got hung up on 4 times. No solution. Very unprofessional. I don't normally complain but I was very upset. Every time I called somehow magically the call ended and nothing was recorded in any call. On one of the calls I told them to listen to the recorded conversation upon booking to verify what was told to me. When they heard it they hung up AGAIN. The hotel couldn't do anything since it was Expedia who booked this. They told me they get a lot of Expedia complaints and also told me that it's cheaper to just book through the hotel themselves.

This was the worst online customer experience ever. I booked through Expedia, then received an email saying the room was not available (which it was). I was told by the hotel when I called, however, that Expedia had already charged my credit card, even though they did not complete the booking successfully. The email from Expedia gave me a booking number and a phone number. The booking number did not work on either the Expedia or Hotels.com sites so I couldn't cancel online.

I booked a vacation for my boyfriend and his friend to go to Vegas. Booked flight and hotel all at the same time. Guys went to Bellagio and they had no reservations. After a flight delay and in Vegas for only 3 nights they didn't want to waste more time so one guy ended up paying again for a room in Bellagio and the other got a room in Bally's. I spent almost 2 hours on the phone on the first day and Expedia.ca people couldn't find any confirmation for the trip I booked. Then agent tell me call next morning because he can't do anything at the time after spending that much time on the phone with him.

On Saturday Feb 7 at 1:36 am, I purchased a one night stay at a hotel called, Hampton Inn Norfolk Naval Base using EXPEDIA.COM. I purchased the hotel on route driving during early morning hours because I had an emergency and was planning to arrive around 2:30 am at the hotel. I purchased it using my phone and accessed the mobile version of the website, not desktop version. When purchasing the hotel the site did not indicate a check in time, all the site said was that I was purchasing the stay for Feb 7-8.

Told us the bag fee was 0 for the first bag. We double checked and called them twice. When we arrived at the airport there was an additional charge of $100 for our trip. I called to say something to them and was treated like an idiot. They are rude and blamed us for the mistake. Very poor quality of service.

I bought an airline ticket through Expedia and paid additional for cancellation protection. On the day of my departure date, an emergency came up, I tried calling them multiple times and had to wait for a nearly hour to get through someone. An agent finally answered but it was difficult to comprehend what was said because of the heavy accent. He hung up on me and I to call back with much longer time and the whole conversation was futile. They refused to honor the protection plan as I had hoped. They came up with many excuses for not honoring the protection plan and the information was conflicting. They offered a solution that was twice the or three times more than what I paid in the first place. Their attitude was quite rude and impolite. I would never ever want to do business with them again.

Booked a hotel and an email confirmation came saying hotel confirmed with non-smoking room. Go to the hotel they said confirmation is for smoking room. Called expedia, the Customer service after 30 minutes said they cant help as we cant guarantee a smoking or non smoking room. Even talked to supervisor and he said they cant help as its their POLICY. So people don't use expedia if you don't want to sleep in smoking room and on top you have asthma. Even asked that question that if I have a asthma and I cant breathe there, will they cover my health, they said their policy don't guarantee anything. PLEASE DONT USE EXPEDIA. OSHA and WSIB should be after expedia for this policy. They can endanger someone's health with the policy.

I've been a loyal customer of Expedia's for many years and booked many trip. After my recent experience, I feel totally SWINDLED by the company and will never use it again. I recently made a series of bookings and was shocked to learn that they have changed the process significantly so that it was nearly, and in some cases, impossible to make changes to or cancel my reservations. There was no option to "manage" the bookings online because I had unwittingly paid upfront for the bookings, and when I tried to reach Expedia to make a change or cancel the wait time was anywhere from 43-53 minutes each time I called.

Their best price guarantee is messed up. We booked a hotel with Expedia. Literally 23 hrs after booking found a super better deal on Groupon. Tried to cash in the guarantee with a phone call. On the phone for 45 min and got policy excuse of not within 24 hrs of booking... 24 hrs!!! Then they used we can reject this offer to anyone at any time for any reason. Man, you'll need a lawyer with these guys. Don't use Expedia for anything.

I booked a trip on Expedia and bought travel insurance. I tried changing my flights when an unexpected event happened. I got the total run around from them. I then tried to cancel just one airline ticket, the person who was no longer able to come. Expedia again gave me the run around and finally said they would cancel it. Well, they did not cancel it. Now I am trying to cancel it AGAIN. Every time I have talked to them I have asked for a supervisor. I am either hung up on or put on hold for at least half and hour and then get the run around from the supervisor and "magically" disconnected. I will never book with them again. Their travel insurance is a waste of money. It does no good. To change my flights they wanted to charge me $1800!!!! You are better off booking everything yourself and NOT using this company.

One hour plus wait times for "customer service." No chat options online to get issues resolved. No email address for customer response. The verdict: Expedia does NOT care about their customers. I won't be using them again. Whatever they save you in travel costs are more than offset by frustration if... God forbid.. you need to contact them. I honestly do not know how they stay in business.

I called Expedia at 3:00 today to book a trip for my family. After waiting on hold and going back and forth to get all of the information correct we were finally done with the reservation and the agent informed me the price had gone up to over $300 more than what I agreed upon. I then told her I would not pay the extra $300 and she then informed me that she had already charged my credit card. Without my permission to the extra charge. She then said she would contact her superior. 45 minutes later her superior got on the phone and said I would need to call the airline if I wanted to cancel, and cancel through the resort as well. The airline would charge me to cancel the reservation, previously I had been told that there would not be any problem to cancel--just call them back and they would do it as long as it was with in 24 hours.

This company has the worst customer service ever! My husband actually logged his time and was on hold for over 12 hours. I was disconnected and put on hold for four hours. They made an error with my reservation (booked 3 out of 7 family members) and then told me there was no room for rest of my children and husband. I asked them to cancel and they transferred and disconnected me. They are refusing to refund my trip for 3 out of 7 family members. I am so frustrated and annoyed. Called my credit card company and they called them and were on hold for two hours also. Atrocious company - could be a case study in Business School!

We booked air and a resort package for mid April 2015 and are forced to move to a later date. We chose May 30 - June 6th. The same package on Expedia and separately on the airline and resort site is $1,000 less than the original date. The resort has a no change fee policy on their website if prior to 31 days of arrival which we are at day 34. My wife and I spent 12 hours over 2 days on hold with Expedia and bounced from one place to another, and when we did get a representative, they calculated $800 more for the same package instead of $1,000 less minus the $300 airline change fee, or $700 less than the original package. They also wanted to charge a hotel fee, when there should be none. When I called the hotel on another phone while with a Expedia supervisor, ** is her name, she hung up on me. I also gave her my cell phone in case we got disconnected because it happened 4 times the day before.

I used the website to make a reservation. I called Expedia later that day to change the reservation. The lazy CSR cancelled the hotel and car but not the flight. Now I'm being forced to take a trip I can't afford. THIS COMPANY IS WORTHLESS!

Used them for the first time to book flights. Did tons of research. Went to book the (3) tickets advertised multiple times as the lowest fare for flights with Jetblue. Went through the process to book and when I got to the end the fare had changed about 25 each person. But they had 2 at the lower price I clicked back to purchase 2 at the lower price. Then book the third ticket at the higher price. After booking two, and attempting to book my 15 year old, Expedia website would not allow it since now he is under 18 (JETBLUE AND OTHER AIRLINES ALL ALLOW you to book a teen solo, with age requirements from 12 on up or 14 on up). Expedia puts it at 18 apparently.

I tried to book a room in Miami, Florida. I did not receive an email confirmation so I called Expedia, the Hotel, and my bank. The Hotel said I had no room, Expedia said they could not find any info with my phone number and email. My bank said there was a pending transaction with wrong three code... I told bank not to honor the transaction and called Expedia and Hotel back to let them know I had put in wrong code and no longer wish to book room. I was assured by all that it was fine and I had no room. I had just decided to go on to Miami and get a room once I was there.

Having Expedia make a name adjustment to a reservation (i.e., adding a middle name to an existing reservation) is a major event. 40 minute call times, an inability to find the reservation and language issues that make looking up an email a ten-minute exercise. Then another 30 minute wait to talk to someone from an airline to make the actual change. Their customer service model is broken. Being able to service a purchased product is basic table stakes and they cannot seem to get this right. I for one will not use their business again.

I have used Expedia.com to book travel for a number of years. This time, I experienced an error when submitting my transaction for purchase while using the app on my iPad. An error message/box popped up indicating that difficulty was experienced processing my transaction, and gave me the option of calling a listed customer service number or selecting a button to either Cancel or Retry. I selected Retry and after several seconds, that same message appeared. This time I selected Cancel and logged in and started over on my other mobile device without issue. Once I received a confirmation code in the app, I went directly to the airline to book seating and baggage arrangements. When checking my email several minutes later for their confirmation, I noted 2 bookings/confirmations from Expedia.com. I found out that 2 transactions were sent to my bank!

I've been emailing Expedia customer service for a very simple thing: I needed a breakdown of my airfare and hotel (the itinerary only provided the total cost) so that my company can reimburse me. 8 emails later, the answer is still they can't do it. It's strange because back in January they did exactly just that for another trip after I had called. Not gonna have my business anymore.

I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket, they told me "sorry" it can not be done even though it was written on the ticket that it was exchangeable. In the end I had to buy a new ticket costing me $2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!

I have been an Expedia customer for years, but have never had to make any changes to a reservation - I guess I have been fortunate that travel plans never changed. However, with a recent very expensive family vacation package, I had to cancel one of the party due to illness and re-purchase a ticket for someone to replace her. I fully understood there would be a fare difference and JetBlue agreed to waive the $150 change fee due to it being a verified illness. JetBlue was great, but I spent over 5 hours on hold and working with multiple Expedia agents and "supervisors" to get this resolved. I will NEVER use Expedia again and certainly will NEVER book a vacation package through them. Buyer beware.

I booked a room for my daughter to visit a large University she is considering for her specialized degree. The next day we received two emails rejecting the reservation we had booked. We called both Expedia and the hotel for advice. The hotel said we had a room and Expedia said the hotel was full. Because we booked through Expedia, we believed them and booked a different hotel through their partner company, Hotels.com.

My wife's aunt passed away and we traveled from San Antonio, TX to Houston, TX for the funeral. We made arrangements through Expedia and the hotel definitely was not representative of the photos on the website. And on top of that at the Motel the front desk advised us that the room we had reserved was not available and then had us go to the rooms they had available and one the rooms they had given me a key for was occupied and the key still worked and sewage was backing up into the sink.

I booked a hotel via Expedia & used a coupon code. Then my reservation was cancelled, because this code was only for special card holders & etc. and they didn't give me even a chance to do something with reservation, just cancelled. But it was Expedia mistake, normal companies decide problems like this without ruining their reputation & clients' plans. So I will never use Expedia and I advice you to use other reservation systems.