Expedia Reviews

I had to rearrange a short holiday in the USA booked with EXPEDIA because the wedding of my niece had to be rearranged because the groom is in the military was posted for training. Hotel cancellation was ok which I received a refund. I was told that the flights were not refundable but the dates could be changed which I did. I received a refund for the hotel but my account was debited 460 for no expanded reason and EXPEDIA will not explain or return my phone calls or emails.

Do not book with Expedia! This company ruined my honeymoon! The plane ticket they sold me did not actually exist, which was wasn't apparent until I got to the airport. I had no ticket to my honeymoon, it was awful! Instead of fixing the problem, they blamed the airlines and told me to call them. They have the worst customer service, and they do not stand behind their services. After four months and countless phone calls, the problem is still NOT resolved. I'm out money and time (and a happy honeymoon!). Traveling is stressful enough, don't let Expedia make it worse for you!

I had made a booking online and that was fine. When I was forced to change my arrangements I called customer service (in India) very strong accent hard to understand. They made my changes and explained the penalty ($200) from the airline that would be charged. My Original flight was $301.. When I looked online for the new dates the fee was $305. I was quoted $319 which I wasn't sure what that was for but didn't try to get an answer. Later that day I called back to get an explanation also in India with very strong accent and was told that the fee included a $119 difference in the airfare. I spoke with a Mgr - made no difference. They were not going to do anything about the charges... Basically screw the customer. What's billed is billed and no one you speak to is going to make a difference. NEVER USE EXPEDIA.

Never use this wesite or company. Worst customer service ever. I won't suggest anyone to book any of service from Expedia. I booked flight 3 months ago then they called me back after 3 months to let me know one of the flights is cancelled. I accepted new flight. Then they called me back after 3 weeks that they cannot book new flight because Air Canada and that flight has no contract. They changed it again. They booked me in a new flight that has 20 hours waiting time for connection between flight, which I can't accept. Now they says they can refund my money but the prices are triple now for sale ticket which I just realize. So now I know why they want to refund my money because they can sell my ticket in triple price. Please don't buy any ticket or package from Expedia.

I booked a hotel for Saturday, October 25. Upon arrival I discovered the Wi-Fi was all but unusable and spent the next 90 minutes troubleshooting. There were two signals, one under the name of Days Inn (4 of five bars) and Regent (1 of 5 bars). I naturally tried the Days Inn signal, as that was the name of the hotel, but got a "restricted access" message. The same message occurred with my phone's browser. The front desk clerk stated I should use the Regent signal, even though that was nearly dead, and impossibly slow, and wouldn't remark on the browser message. It was only when the manager asked about my issue that I was informed that the Days Inn signal blocks service. While he was able to grant me access, I had already lost my desire to stay there. In addition the room smelled heavily like bleach cleaner and the bed was far from comfortable.

This organization shouldn't get any starts. You are screwed if you wanted to change your reservation or add things to your reservation. Hours and hours waiting to change my reservation but I would have to pay almost double what I already paid, even though I paid damn $289 for insurance in case something like this happened. I was not able to change the darn reservation, so I said I want to cancel it, "sure sir, but your flights money for 5 people will be credit and you have to use it within a year at the same airlines." What the **.

Great!

I made a hotel reservation on a non-refundable rate. They booked to the wrong city and then refused to let me change it. I tried calling several times (6 to be exact) and each time was disconnected with the promise that I would get a call back if that happened. NEVER HAPPENED. Oh yeah and let's not forget they are all in the Philippines and can barely speak English (or so they say). But the biggest complaint of all is that I could never reach anyone to complain about the service and they refuse to give you a phone number or email address. REALLY? What the hell kind of customer service is that. These people should not be allowed to exist.

I am extremely disappointed in my experience with using the Expedia service. We had booked a room at a local motel in Mississippi and moments after I confirmed the booking our plans were disrupted for good reason. I called the hotel to cancel and they said they would be happy to but it was in a third party's hands. I then cancelled with Expedia online. I called Expedia customer no service, held for 37 minutes and was ultimately cut off. When I reached them again, they stated that they would have given me the full credit if I had called and not cancelled online. Wow. I held the reservation for about 30 minutes and they charged me $220 - what is disappointing is that the hotel acknowledged that a full credit was due. I don't recommend using Expedia unless you are absolutely certain that your plans will not change or if you need any kind of service related with your booking.

I always book on Expedia, and used to be satisfied with it as I feel I save a lot of money and efforts through backages and rewards. BUT, I recently had an exceptional chance to review some of my credit cards statements and was surprised that Expedia charges 1 dollar few times, one of them was even for a car rental that I didn't complete because the site said "There is no available cars at the selected dates or times" but they charged me anyway. It happened again and again, with many credit cards and on different purchases. They find it easy to collect an extra dollar for most of the transactions without any notifications. That is not inconvenience, that is stealing. Thanks for reading. Don't use it, just go to the direct site of the airline or call hotels and ask for special rates.

On Oct. 26, 2014 I tried to book a cruise from Tampa to Vancouver on Norwegian Cruise Lines using Expedia. The date of sailing is April 19, 2015. A freestyle choice sale Oct. 26 to Nov. 3, 2014 is printed and when clicked a drop box shows 10% cash back in the form of an onboard credit, free balcony upgrades and free onboard coupon book (value of $300) & reduced deposit. The agent I spoke to said she was unable to book this cruise with the extras. She turned me over to a supervisor who said she was unable to help me and that she would have to wait until Monday, Oct. 27 to talk to someone in the promotions department. I am writing this to make consumers aware of booking anything with Expedia without first checking the facts. I called Norwegian Cruise Lines. They said there never was such a promotion on this cruise.

I made a reservation of hotel through Expedia. I changed my plan due to the bad weather. One cancellation and another reservation, still via the same Expedia. I called the representative number to cancel. The automatic machine responded, but still completed the cancellation. Double checked it by calling to the answering machine again. Later, found the credit card charge $142. I claimed it to the hotel and Expedia. The funny story is that all the Expedia agents I contacted disappear during my calling. Too much time I wasted. No resort to claim this issue. My friends want me to go to the consumer agency or the police. I regret too much. I will never recommend one of the worst company.

I called Expedia to cancel my daughter's flight as she had been in a car accident the day before her departure. I was told I would have a credit on the account to use for future booking. Upon calling back 2 days later to use the credit the airline said the reservation has never cancelled and I could not use the credit. Expedia says I never cancelled the flight but notes that I did call. In fact I had booked ticket for myself through my corporate travel and had cancelled it on the same flights which the airline acknowledged. I was left on hold for over 1 hr to try and clear this up. To no avail. I will never use Expedia again. And I book over $50,000 in travel per year.

I am a travel agent affiliated to Expedia.com. Beware of this people from Expedia.com, their customer service is really poor and they try to avoid to solve consumer problems. Honestly this a fraud, no client satisfaction, they really don't care. They kept one of my customer's money and marked them in a hotel stay as a no show. They kept the entire money for a total stay of 4 nights because my client got late to the hotel. They simply said, he didn't notified the hotel about his late arrival. Please beware is all I can tell.

Missed my departure flight. Tried to call Lufthansa and pay a rebooking fee but they were closed so called Expedia since I booked through them. Expedia told me that Lufthansa's policy was to cancel the entire booking. Even my return flight which I wanted to keep. Booked another airline to get to a wedding. After called Lufthansa who denied that is their policy. Expedia blames the airline, the airline blames Expedia... Hung up on more than once and lied to repeatedly. At one point I asked if the call center was in the Philippines and "Alex" told me he was in El Salvador! Lol. His supervisor verified he was in the Philippines. You can't trust anything they tell you! Spent over 6 hours on the phone repeatedly telling my story over and over again. NEVER AGAIN!!

I had made a hotel booking through Expedia. The hotel is Royal Rihga Hotel in Osaka and I already made a full payment using my debit card. However, I received an email a week before my booking date stated that I need to make another payment (wire transfer) to Expedia because they can't charge my debit card. And they promised to refund my money back within 5 days. So I made another payment to Expedia. It's been more than 5 days now and Expedia still don't refund my money back. I have make a few calls to Expedia customer support. After waiting more than 30 minutes on the line, the operator hang up my call. They are very rude. Please refund back my money.

Tried to reschedule a trip with a credit we had and the process took 3 1/2 days to get taken care of. Each day my husband and I were on the phone, 1st day for 4 1/2 hours, 2nd day 5 hours & 45 minutes and third day 7 hours, and the 1/2 day for approx 3 hours. We were transferred from a customer service person to a supervisor to being hung up on, to being told they would call us back and never did, to telling us it was the airline's fault, and the airlines told us that Expedia had to make the reservation and that they did not submit the information correctly. We spoke to people in the Philippines as well as India. We kept getting our old itinerary sent to us instead of a new one. We still have not received our new itinerary 3 days later.... I cannot stress it enough, DO NOT USE EXPEDIA!!!! Go through the airline directly or through a credible travel agent. People at Expedia are very rude, and lie..

I tried to book our honeymoon with this joke of a company...that was my first mistake. After entering all our information, I received a message stating there was an error with the credit card. After the third attempt I called customer service...mistake #2. They charged my card each time for $2300, which actually exceeded the total price of the trip! I was given no confirmation number and no reference number. Their billing department was closed for the night, but I was given an authorization number as well as an itinerary number. I called back today and was connected with the most obnoxious and useless human being I've ever dealt with. She refused to help me until I gave her my bank's name and phone number. I told her I was done talking to her and requested a supervisor, and she said she is the supervisor...absolute bold face lie. After a snotty thank you, I was put on hold to be transferred to billing and hung up on.

I had a nightmare with Expedia. My flight was cancelled that was supposed to be on 18/10/14 with airlines on 01/10/14. I flew to Turkey on 02/10/14. From 3rd of October I contacted Expedia dozens of times and asked them for refund. They were on a line for ages and it costed me loads due to I was abroad. I spoke to so many supervisors and agents through the phone to get my refund. My holiday was ruined. I had to buy return ticket for double price. Still trying to contact them and get my refund.

DO NOT EVER BOOK ANYTHING WITH THIS COMPANY. THEY ARE A DISGRACE. I called to change my flights and they refused to. The JetBlue wouldn't allow them to. I called JetBlue and they said Expedia is lying and they don't want to make any changes. The supervisor told me to have Expedia call them on three way. I asked the supervisor Frank at Expedia to do so, and he refused. He was very rude and told me there was nothing he could do. I asked to speak to his supervisor and he told me NO! I called again and he hung up on me! He is rude and needs to be fired!

As an infrequent but long time user of Expedia, I have always had a pleasant experience with their services. However, my most recent trip to Cancun, Mexico is a shining example of how one simply cannot trust this company. Expedia has a very convenient and (usually) accurate option to search for deals on all-inclusive vacation packages. Using this option my spouse and I recently booked a 10 night stay at the Marriott CasaMagna in Cancun. The price for the whole package was very reasonable due to, I suspect, the fact that this was the off-season for travel to Cancun. The flight was reasonable and upon arrival to the hotel, we learned to our surprise that there is no All-Inclusive option at this particular establishment.

I have had my hotel reservations put on hold due to the protest in Bkk. When I called Expedia to resume my booking, they told me it has expired. I was so upset & resorted to write in to the hotel. The hotel was hospitable enough to grant me my backdated reservations and honor my new booking. But because Expedia was in the way (they weren't responding to the hotel for 2 weeks), the hotel decided to grant me my refund. I spoke with Navin on 16 Oct, who called the hotel to verify on my refund. While I thought I got it right this time, when I called Expedia again on 18 Oct, there was no record of my latest conversation with Navin! During the conversation with Navin, the hotel had emailed to Expedia for the 2nd time about approving my refund and yet again, there was no acknowledgement.

I had to call expedia and they have the call center outside of usa. Communication was very difficult. They book fly & hotel + tickets to go to disney. They said the hotel will provide transportation & when we arrive at the airport, I had to rent a car since the hotel don't provide no transportation. The tickets for Disney end it up only for universal parks only and they charge 3 times what it cost to pay at the door. DO NOT BOOK W/ EXPEDIA if you want to avoid a headache.

I booked a rental car through Expedia. Expedia quoted the taxes and fees as $47.45. The rental car company actually charged $74.59 in taxes and fees. I contacted Expedia about the problem twice. Both times, I received a form letter in response stating that taxes and fees listed on the site are their best estimate based on information the rental car company provides. I would understand if the estimate was off by a few dollars, but when an "estimate" is off my more than 50%, that is not just a misestimate, that is a total misrepresentation by the company. I have contacted Expedia a third time to try to rectify this, but have yet to receive any response at all.

Expedia inputted the wrong flight number on my daughter's ticket. The American airline agent was not able to print the ticket. We contacted Expedia agent and was told to keep trying and if he couldn't print a ticket we were to call Expedia back. I explained to Expedia that the AA agent had been trying for more than an hour to correct Expedia error. Expedia agent was useless. I spoke to the Expedia supervisor in the customer service department and she too was useless. Expedia would rather have an unsatisfied customer than help correct an error they made. The American Airlines agents were fantastic and did in depth search to find my daughter's ticket. I WILL NEVER USE EXPEDIA AGAIN!!!!!!!

After dealing with two unpleasant team members to assist me with their reservation mess up, I finally got one who seemed like he knew what to do. WHAT A JOKE! He insisted that our company cover the cost of their mistake and laughed at me while I voiced my concerns on the incident that happened. He literally laughed at me while my company was dealing with an overbooked hotel. Oh, not to mention he refused to help me out by giving me the guests phone number so I could reach out to them and give them a heads up to book elsewhere. Worst place to book. Book directly, better deals.

Expedia stands by their no cancellation policy for ANY reason. Be careful. I made a reservation for 1 room in Daytona Beach Florida. I had my receipt stating one room. 1 day later I had 2 rooms reserved and all funds for both rooms removed from my account. Several calls were made to many consumer service advocates to no avail. Upon arrival to hotel still unable to cancel 2nd room even with evidence of 1st receipt. Recently, accidentally left incorrect month for reservation, called immediately. Expedia refused to refund or change date d/t reservation being "non refundable" for any reason. Ok corporate America let's pray human error or 'ooops you now have two rooms' is not in your future.

I booked 2 way flight just yesterday and I immediately received a confirmation saying that everything is okay. And then few hours later I received another email stating that my booking is not confirmed. I immediately called Expedia to verify as this is a very important trip. And here's where my headache started. I called 6818 5635 and spoke to someone. He said he is from hotel reservation (Expedia) so he can't help me then he transferred me to Abishek. And then this Abishek said he can't view my itinerary so he need to transfer me to a Singapore agent, and he did transfer the call and he did, and I waited for 20 minutes for someone to answer and then a Japanese agent answered. She is very nice, very apologetic and told me she can't help me as she can only see Japan bookings. The following day I called again, I spoke to Abishek and he said the same thing as last night.

I am extremely disappointed in my experience with Expedia and its customer service. After calling no less than 5 times and being hung up on/disconnected each time after relaying my issue, it seems that the hang up treatment is an intentional ploy to not deal with the issue. Finally, after waiting on hold for upwards of an hour on my 6th attempt, I was able to finally speak to a supervisor. The supervisor was rude, her accent was so heavy it was difficult to understand, and she was unwilling to make a minor issue right. Here is the issue: I booked a trip from San Diego to Cabo from December 29 - January 2. Flight was on Spirit Airlines and the hotel was the Hyatt Ziva.

My name is Sirilak, I have purchased 2 tickets from BKK to Tokyo via Expedia Website. I would like to share my experience with Expedia service, which I feel very disappointed. This is my first time with Expedia and I feel very impressed. The ticket that I have bought is Delta Airline. The passenger names on the tickets are Mr. Phuvanart ** and Miss Sirilak **, departure date is 13 Feb 15 and arrival date is 22 Feb 15. The total cost of ticket that I have been charge from Expedia is 36,380 THB.

Booked a flight online for a friend stranded and destitute in Manila and received confirmation for her flight scheduled for the following day (October 9) through Expedia Hong Kong Office. Two hours later, an email arrived advising me the reservation had been cancelled. As I had been away it took me more than an hour to discover it. Expedia HK office put me on terminal hold, apologizing for "occasional brief delays". My rechargeable SIM card ran out of funds after 25 minutes and I had to reload. I attempted to rebook through Expedia online but owing to the delay in Expedia's telephone service my rebooking was rejected because the flight was in less than 24 hour. When I finally got through to an agent, he told me my booking had not been cancelled... Then after checking he learned it was.

Had a 700 dollar credit, ordered a 780 dollar flight. Was going to cost another 700 dollars. What a ** rip off Expedia. I will never use them guys again for anything. They will never honor a credit. So don't ever use them. I was hoping for a cost of maybe.....120. Thumbs down.

After working 12 hours, I needed a hotel room. This review was reported to Expedia, before it was posted here. Expedia promised to get me a refund or a partial one. Their final excuse was that the hotel wouldn't give me any funds for my inconvenience. There was no warm or hot water in order for me to take a shower. I killed 3 spiders in the bathroom. One of the spiders came from inside the bath towel, and there were two in the shower, that had only cold water. I discovered the problem when I tried to take a morning shower, before leaving the hotel. I was booked through Expedia, failed to get me at least, some of my money back.

I will summarize this long and disaster of a story. I was booking a flight online through Expedia and when I used my bank card to finalize the purchase, the booking engine pre-authorized my debit card twice for the same amount $544.70 x 2 (Essentially $1089.40), putting me negative in my account. But to make matters even worse, they never booked my flight. So now my account is out $1,089.40, I'm negative in my account and have no flight to show for it. Their customer service said they cannot help me and referred me to Delta whom also could not help me.

I wanted to book a December vacation and decided to buy tickets from Expedia. So, I bought them and within the 24 hour window had to make changes. I called the customer care center and they asked me to cancel and rebook it instead to avoid the $200 change fee. So, I asked them to cancel my ticket. The issue started later. I used the same card to book a changed itinerary but Expedia would not take my payment. I thought maybe my card is the problem, but Expedia had issued temporary transactions blocking my credit. I called them and got this fixed. According to the website I should have got back my money after 3 working days but instead the travel insurance was debited onto my credit card account.

I booked a package weekend break to Paris with Expedia and due to the French pilots being on strike our flights with Air France were cancelled. I called Expedia to find out about new flights and eventually after being on hold for 35 minutes we were able to find replacement flights with Easyjet costing 90 more. The agent processed the payment for these flights and then went on to cancelling our booking for the Air France flights. At no point before this did the agent inform me of the refund process for the cancelled flights and after already taking the second payment he informed me that the refund would take up to 37 days! I explained that this was unacceptable and asked him why he had not informed me of this before. The agent told me that it was my responsibility to ask how long a refund would take! I asked to speak to a manager and after arguing with them for another 20 minutes they agreed to refund me the money in 7-10 days and claim the money back themselves from the airline.

Traveled to Cancun, arrived at airport early, told we were on standby. Normal practice, Delta overbook flights by up to ten people and those with the lowest status get put on standby and only get on if they can get volunteers to opt out of the flight. This was a surprise 40th birthday present for my wife and only three days, so you can imagine the stress it caused. Whilst we did get on the flight, when we asked why we were one of the ten CHOSEN to be off loaded, they told us it is all to do with STATUS. As we are new to the US, we have no Delta airline membership. They also told us that using a third party like Expedia means you have even LOWER status!!!!

I booked a ticket as l have done over the course of several years. Expedia charged me three times for the same ticket and misspelled my name. Instead of refunding me for their error they blamed me and moreover l incurred a fee for rectifying the name misspelling. I have pursued the matter via a consumer association in the UK and the USA but they both informed me that Expedia is registered elsewhere and that Expedia had been unhelpful.

I was trying to book a flight and I thought it was all fine, but I never got a confirmation. So as my flight date neared I called all the airlines going to Phoenix. And asked if they were able to locate my name, because I didn't have a flight number or I didn't even remember who I booked the ticket with. My only contact with Expedia was when they send me an email with a sad/happy face and asked how the flight was.... I was shocked. So I called immediately to explain and they kept bouncing the problem to the airlines and vice versa. I just want credit or a refund.

Rented a car at the Munich Germany airport for 16 days through Expedia. Printed out my confirmation, which I presented at the Dollar car rental desk upon my arrival. The agent laughed and said he would not honor the Expedia booking price, offering me a car at triple the price I was quoted by Expedia. Called my wife in the U.S. with the details. She said they put her on hold for 45 minutes, finally answered, and offered her no solution. This episode changed the entire dynamics of my Europe vacation, causing big problems and inconvenience. Upon returning home, I have emailed Expedia twice asking for an explanation as to why this occurred. They have twice responded with a form letter response which basically said too bad. The bottom line....don't do business with Expedia...unreliable booking and zero customer service...

I have try to modify a couple dates after I made a booking to a hotel in Houston TX, without success. I call three times, and three times they hang up on me. I spend over 45 minutes on the phone without success. The only choice left was cancelled my hotel booking and after two days I haven't receive a confirmation of my cancellation so I can do a re-booking. I think is the last time I use Expedia. I wrote this and they apologize but not fix problem.

Expedia's website for hotels, asks for amenities. We're looking for free parking in Barcelona at a 3 star hotel. Expedia lists 8-10 hotels with that criteria. When I contacted those hotels, they actually charge guests for parking. Expedia's explanation is that "the hotels haven't provided up to date information to Expedia."

We used Expedia and were charged for an extra airline ticket, and they say there is nothing they can do about it. We called Expedia, and they say there's nothing they can do because they don't show the ticket, ticket number, or charge. We called AmEx, they were great, and going to dispute it with Expedia. We then called Frontier, amazing service, they showed on their end where Expedia had in fact pushed 3 tickets through, 3 charges, and 3 separate ticket numbers. They cancelled it on their end and refunded the money. PLEASE don't use Expedia, use it as a tool to find the cheapest ticket, then go to their website, book directly!

Put on hold over 29 minutes than they hung up on me. Called need to cancel as I was called to court. Told since I decided to accept a different invitation I could not cancel. Asked for Supervisor, that's when Marvick at 877-262-3524 hung up on me. I am canceling over 13 days from trip.

At 24 Sept.2014 I called to Expedia for hotel booking in Shimla for the period 2-6 Oct 14 which was our planned honeymoon and customer care executive provided me some option among which I selected one (hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and I received confirmation on e mail for booking. On 1st Oct 2014 around 10 am in morning, I received a sms on my mobile from hotel sunrise that booking is not possible for anyone who booked hotel after 16th of September, please contact to Expedia for more detail. And when I called to hotel, hotel manager told me it's complete fault of Expedia and he has informed to Expedia that hotel will not accept any booking made after 16th September and he has a mail in sent folder in his mail box to proof same. I called to Expedia customer care, they kept me wait more than 1 hour and finally said, "yes there are "some" problem and we will call you and provide you some alternate option in next 1 hour", but I have not received any call even after next 2 hours. Then I called again, and this time again I explained all to them and they said we are transferring your call to relocation dept.

I purchased two reservation for my brothers with different transactions. I remember correcting the defaulted return date twice for both. The tickets were reviewed before departure - it had the wrong return date. They were charged $300!!

Tried to book a holiday online with Expedia but the booking failed at the payment through my credit card - excuse - card not accepted please try another card - this happened twice on my card and once on my wife's. Rang Expedia on their help line and tried twice more via their service agent to no avail. Used my debit card to pay, which left me overdrawn, before transferring money back to my account. Fair enough - holiday booked and small charge from bank to pay overdraft fee.

Booked a connecting all inclusive to Costa Rica from NY. When arrived in Miami, was told that flight to Costa Rica is canceled and never existed. I got a confirm from Expedia that morning that all was confirmed. Stressed out. Called Expedia 3 times. On hold for 30 mins each to be transferred to a supervisor. 3rd time, the call dropped. Stranded in Miami. Booked a separate hotel. Sister got stress sick. Tried to call Expedia the next day to get a flight home. They were not able to locate my reservations. Went to airport, they did not have us booked on a connecting flight home from Miami to NY. WORSE TRIP EVER!!! Expedia sucks and agents are not experienced nor know what they are doing. I was told to look at my itinerary to check my fight home, then got hung up on. Spent more money on hotel and food in Miami. On phone with EXPEDIA now for 2 hours after we got home. Still on hold. Horrible customer service. PS. Number to hotel in Costa Rica was also wrong on the itinerary. Could not cancel reservation.

Found a cheap week family holiday in Cyprus online so called them to go through finer details and book. Only after it was booked, did I find out baggage and plane meals not included, not any guarantee that I would sit with my child which is crazy as he could end up sitting elsewhere with his father. The only way was to pay for a ore booking service, baggage for my 2-year-old, and a meal for him. There was this bundle deal but you had to book for all 3 tickets to get the offer so it cost nearly 200 on top! I was told family room she had chosen would suffice only to find out later it was a double bed and a bunk bed.

Booked a vacation for Sept 2014, back on JAN 22nd from LAX to Buffalo NY. Took out trip insurance next day saw identical vacation from Orange county (JohnWayne) to Buffalo. Contacted Expedia, after about an hour they agreed to change reservation due to trip insurance. Sent me new Itinerary from Orange County to Buffalo Right up to the vacation date. Kept getting reminders, even had seat assignment showing Orange county Buffalo. Showed up at American airlines ticket counter. Told me tickets were invalid and that it showed us flying out of LAX. Tried for over an hour to contact customer support in Philippines, hang ups and wait. Missed flight, missed ruby wedding vacation. Called Expedia after three hours. Promised refund - still have not seen it. Rip off company who I will never do business again with. Do I have options..Thanks.

We paid for a round trip ticket and took the first half. When we arrive in Istanbul airport to return home there was a reservation but Expedia had not paid it. We were not allowed to board the plane. We called Expedia and were put on hold or had dropped calls over 12 times over 5 hours. We were ignored and forced to spend money for a hotel room, taxi, meals and now we are told we have to pay the increased fare to fly out a day late. Plus, we will miss a day of work so the cost is in the thousands! No one should ever use Expedia. I plan on suing for civil theft and am open to others joining in a class action suit if this has happened to you.

We booked a room for the first time using Expedia seeing that it was a 2 1/2 star and looking at the pictures it looked great. When we got there and saw the room, we quickly realized that this room was definitely not 2 star or more, should have been a negative 2. Does Expedia not check these properties before recommending them? I was able to get refund and they booked another room for me. We drove 10 more miles and got to the hotel and the king size beds were over booked. They did give us another room with double beds. That is so romantic for you and your wife to have two beds and go through all that. Needless to say we ended our trip short and just came home. I will never use Expedia again. This was a script from the twilight zone. Thanks Expedia for ruining my planned weekend.

Please listen to us. Keep away! Expedia took an extra $560 from our account. We picked this up after checking the transaction a few days later and found they charged us for an extra night at the Disneyland Resort Hotel without our consent. We have spent a total of 8hrs on the phone in the last 3 days with this unprofessional Expedia Scamster Company to get our money back. They tell us that they can't find the booking, put us on hold for 25 minutes each time, hang up... You name it... every trick in the book to not allow this refund. These guys work on a commission. You will NEVER get your money back. You have been warned.

My mother booked my brother's honeymoon - flights & accom - over the phone. Agent said it was ok to use married name, even though they were going to depart 3 days after the wedding, so the passport wouldn't be updated with new name. Nevertheless, booking was made. After numerous phone calls to Expedia, 30 mins each time on hold, they still weren't able to get a hold of the airline. The matter wasn't 'urgent' enough so they would call me back in a week. Still waiting and no change has been made.

I scheduled a vacation flight through Expedia because the price was a little better than other sites I visited... Oh what a silly mistake. I had to cancel my trip due to a work/business conflict - that was the beginning of all my trouble. They charge a $200 change/cancellation fee and they do not make the credit process easy. The customer service department keeps you on hold for extensive periods of time in hopes that you will hang up and get frustrated. Their customer service department is overseas and they definitely do not follow the same moral codes as we do in America. It took me over 2 hours on hold and several reps to get my latest trip scheduled. I am done. I just finished my final credit with Expedia and have no plans of ever using this company again. My money and time is way too important to me. Expedia's customer experience is not professional. Use at your own risk... Good luck.

8/30/2014 booked hotel at Hampton Inn and when I arrived they had no rooms. Money was not refunded, room was not available.

I have booked a hotel in St Lucia (Hotel Chocolat) via Expedia. The hotel did not have air-conditioning and there was no windows and we have checked out after one night. The hotel has kindly agreed to fully refund us. This was confirmed to Expedia by hotel manager in writing and via phone. However, Expedia has not done anything about it for over a month. Now they want to contact manager again and again as they do not have any record! In the meantime they put me on hold and their line repeatedly gets cut off. It was a horrible experience and I will never use them again!

I made reservations for a hotel room in Virginia Beach, Days inn At the Beach. I called expedia. However I later found out it was a third party company. So therefore some company has my bank information. They told me that my money would not be deducted until I checked in. A few minutes later it was deducted from my account. I called and they told me that I would have cancel entire reservations to get my money back. Also it would take a week. I'm filling a complaint with Attorney General's office and recommend everyone else do the same. It's time to stand up to these rip off companies.

I booked a king size bed at the Days Inn in Helen through Expedia. When I arrived, the manager said I had no reservation. He was very rude and stated that he would've got a fax. I asked him to check the fax, he found a paper jam and my reservation printed. He said all he had was a double. I asked if he could check with another hotel or at least give us a discount, he said it wasn't his problem, we are lucky he had a room at all and we could just leave if we didn't like it. Expedia was no help at all. They suggested a room with a double bed in a town over twenty miles away. We found a hotel on our own with a king size bed at a better price. I will never use Expedia again nor will I ever stay at the Days Inn.

My name is Ahmed, from Riyadh Saudi Arabia (a former frequent, loyal customer). I am posting this to conduct my awful experience dealing with Expedia in my last trip, a trip among many and many trips that I managed throughout their passionate, innovative, enterprising company. I booked a flight for my vacation to Larnaca, Cypress from Riyadh through Bahrain with the Gulf Airlines on the 27th of Aug with a return flight on the 6th of Sep. It took off as scheduled and everything was normal, having a good vacation till I decided to make a righteous amendment to my booking, to go back home from Athens, Greece on the 11th of Sept instead of Larnaca, Cypress on the 6th of Sep.

Booked a trip to Bali for 30th October returning 6th November over the phone. All went well, repeated my details at least 6 times and they were repeated back to me correctly. 2 days later I received my E-ticket confirmation and realized they had left out a middle name and incorrectly spelled my surname. I emailed them immediately explaining the problem and after 3 days received no reply so I called and was told, "No problem, we will just change name on booking" very politely. Received email shortly afterwards and was just the same problem. This happened 3 times. After 17 emails with no help I called again and again.

We were looking last minute for a hotel for a convention. Expedia had a blind deal. Book this room. In a grey box. Price was great. Booked it then it told us where. All reviews said dangerous area. Bad area. Homeless People Partying All Night IN Front Of hotel. Called to remedy situation. Conveniently kept getting disconnected. Asked for manager and same thing. Just get disconnected... They told me hotel has no cancellation policy. Called hotel, they said they didn't even have our info but would cancel. Kept trying to tell Expedia we have a toddler and 2 infants and we felt it was unsafe and not in our best interest. We didn't want a refund, just to be moved to a safer area. They wouldn't budge and I'll have to dispute it. I will never deal with them again! Shame on you Expedia!

On May 30th, I was visiting Greensboro, NC when my accommodation plans fell through. Using my smart phone, I booked a room at the Howard Johnson via Expedia at approximately 2200. Shortly after which, I was informed that I really shouldn't stay at that hotel. So within an hour, I had called Expedia to cancel the reservation. I was told that it was too late to communicate to the hotel since I had booked so close to the reservation, but that it would be taken care of for me. Furthermore, just to be safe, I arrived at the hotel in person to let them know that I would not be staying nor checking in, which the employee at the front desk acknowledged.

My mother passed away. We had booked a package hotel, car and flight and Expedia had the best price. Besides the fact I used them before with no problems. When I'm making the booking I explained we were traveling back to Puerto Rico to have her funeral there. They booked us with Delta Airlines and when we got there at 5 am since our flight was schedule to leave at 8:25 am, had been canceled. According to the Delta employee our reservation had been canceled because Expedia agent had not created the E-ticket for us. My account had been drafted for the full amount.

Disputed charges on my Amex 4 times regarding Expedia booking practices with phone reservations. Each time Expedia gives a different rebuttal. The first response indicated I did not cancel within time frame; I produced phone documents. Now they are saying room was nonrefundable. I was not given a confirmation.

Traveled all the way from Australia to Santorini Greece. Had confirmed booking at lovely Kafieris Blue hotel overlooking the cliff sunset. Checked hotel shuttle would collect us and was told we had no booking, Expedia had booked us somewhere else. Called Expedia at great cost and they held me on the line 45 minutes then line went dead. Relocated to hotel on Main Street. Bed 3 meters from truck traffic. Expedia were not willing to help any further. Called them four more times to tell them it was impossible to sleep with house, air on noisy, general rating not what we booked. Reception at new location were exceptionally nice but were unable to assist us as all rooms had same problem and no views.

My boyfriend booked us a trip to Mexico for my birthday. Well unfortunately it was a complete nightmare through Expedia! About a month before our trip he noticed the price had gone down so he asked if we could get a price adjustment. Amazingly they said yes and said we would receive our refund in about a week. A month went by with us calling every week for our refund but every time they claimed another week or month or so. The day before our vacation we just decided to call the hotel. They claimed to have little communication with Expedia till just before we called, and they put through the refund for us. Although we still have not received it. But that's just part of it.

Expedia system is a hassle!!! If you miss a flight, it's a nightmare. Expedia and Copa Airlines work together to make the customers' experience worse. I'm very frustrated with theses services!!!! Will never ever use it again!!!

If there are no changes in your plans, Expedia may be the way to go. But when we had to change my son's return date, they cancelled the entire reservation (including mine), even though my husband and I told them many times not to change my plan. It took days to clear it up and they did not get me back on the original flight. Not only that, I said that this was their mistake and was told repeatedly that they "would take care of it." Yes, they took care of it by authorizing the additional $1800 against my account without mentioning that this would happen. My bank allowed it even though it put me well over my limit. The Company didn't even bother to get me with the same original airline. I talked to several different people (including "supervisors" out of state) and so had to tell my story over again -- when it came to getting the new booking, OOPS, suddenly it was a shift change so I got a new person to tell the story to. So now I have a $3,000.00 credit, and when I go to use it will be charged the $600 rebooking, even though I have flight insurance? How is it that this company has not been investigated for fraud?

Last month, I booked a flight from Albuquerque to Rome and back on Expedia. The return flight was Rome to Atlanta to Albuquerque, or so I thought. However, when I was organizing some papers this weekend, I ran across my Expedia itinerary, and the return flight was only Rome to Atlanta with no connecting flight to Albuquerque. I couldn't believe I'd made such a mistake, so I logged onto my Expedia account, and sure enough, the itinerary showed no flight beyond Atlanta.

I had an emergency business meeting in Houston that I needed to get to. I have always used Expedia - not particularly because their price comparison results are any better but because I have never had an issue with them. But this last experience has made me rethink my choice. So, I booked the ticket two days before my flight. I got a confirmation email that said ticket was confirmed and the total was charged to my credit card already.

I booked a $2,410.29 holiday, and was charged $8571.32 all up over 2 days! And I've only got a $6000 limit in my card. I'm so furious with Expedia. They over-charged my credit card by $6,161.03! Originally they said some of the charges should be back in my account within 72 business hours. They now say it has to go through some department for approval or something.... I've called 4 times now.... apparently going to get a call back in 1 or 2 days they say... and then what?!? I better get my $6000 back soon!!!! Shame Expedia! And to top it off Malaysian Airlines is the airline involved! I'm scared to fly with them too!

We recently booked a trip to Las Vegas to go to see Ron White the comedian. We booked it through Expedia. We got a flight through Frontier. Hotel through Expedia. We also bought travel insurance through a link on the Expedia website so we could cancel the trip if we wished. When we decided to cancel the trip, for whatever reason, the hassles started. Plan on the "you need an excuse, we'll send you documentation to fill out" and refusal to return our money scam. Plan on talking to people in India for an hour and not get any results.

I attempted to pay for a trip to Rome (flights and hotel) with my Visa debit card on expedia.com. Although I had enough money in the account, I was unaware that my transaction limit was not set high enough (easily remedied with a call to my bank), and the transaction failed. In the process, however, Expedia had placed a US$512 preauthorization hold on my debit card.

I used Expedia to book a group of flights to Puerto Rico. The flights were cancelled by the airline. I called Expedia and after 45 minutes was able to get a refund of the flight costs. I was told I would get the $180 flight insurance as well. Second call 2 weeks later (30 + minutes), I was told the money would be in my account in 72 hours. 3rd call 1.5 weeks later (again +30 minutes), I was told they do not refund flight insurance. I am out $180 of the original travel money, through no fault of my own and almost 2 hours of time on hold with people who cannot speak English as well as a 2 yr old. I will never use this company again and will be sure to encourage anyone I talk with to book directly with the airline.

Despite repeated assurance, charges would not be charged to my account until I checked in. They charged one week earlier resulting in $175 in overdraft charges to my checking account. Other credit union customers have had this done to them often with illegal added charges. Obviously a business practice that is deceptive and illegal in many states! They took five days to refund. I demand they also pay the $175 and any other fees related to their actions. Reporting to NM attorney General FTC and will mount boycott campaign on Facebook and Twitter tomorrow!

We made reservations through Expedia and Hotel.com for a three-night stay in Bath, England in March 2014. We confirmed the reservation for a late arrival on Aug 5 prior to leaving the US. We received confirmation for the reservation both times. Upon arriving at our accommodation, the proprietor showed us an email from "Booking Confirmation" cancelling the reservation. The date of that email was Aug 6. WE NEVER ordered nor received such a cancellation notice.

My son is going to college in Ontario and we live in BC, so he flew into London Ontario and then went to pick up his rental car. He wanted to arrive early, pick up his car, pick up things for the apartment, school, and to have wheels to drive around to go and look at vehicles to buy. To just generally drive around and get to know the area where he will be living for the next 3 years. This was all well planned out as he could not get into his apartment until noon. We booked through Expedia, filled out the Expedia application form and where it asked the age of the driver we put 19. We got confirmation that the car is booked and all is well.

I was booking a hotel in Belize then I asked about the price match policy. The sales person told me I had to book it first then another department would cancel the reservation and issue a certification for a $25.00 off the next booking. I booked the room and waited for a customer service rep for over 2 hours as she tells me that she was waiting on a supervisor approval. I hung up and cancel the hotel but the charges went through and now all I get is I can't hear you call back or I am placed on a long hold until I hang up. I am calling my bank to reverse the charges. I will never use this company again. I will go with a travel company where I can see a person.

When booking family travel through Expedia, be very careful with your air travel component. I found out the hard way that the airline (Air Canada in this instance) does not send an email to advise you that you can complete your online check in 24 hrs in advance. I ended up having to go back to my original Expedia itinerary, find the airline booking reference, cut and paste, and then return to the airline site. A bit of a hassle when you are traveling. Additionally, they did not forward that I was traveling with my wife, and as a result of a later that usual online check in, I was unable to sit beside my wife for the return trip home. Was also unable to book Air Canada 'premium' economy seats, which I normally do. I am not that certain that the 'savings' that I received by making a air + hotel + rental car reservation were substantial enough to warrant the Expedia booking. From this point on, I am more likely to book everything individually and spend a little more time comparing prices!

My parents and friends have been booking with Expedia since ages. So when my office colleagues and their family decided to go on a long weekend trip to Udaipur this Oct 2014, I was told to do necessary arrangements. I booked 4 rooms in August 2014 on Expedia in Mandiram Palace and got confirmation instantly. Was happy when next day I got a call from hotel saying they will not be able to honor my booking because hotel is sold out. I contacted Expedia and they asked 24 hrs to get back to me. No one called....so I called them but as it was evening they couldn't get hold of anyone in any other hotel. When I called next day...after 3 hrs of conversation, no outcome. Did not get any hotel near lake Pichola, area where my original hotel was located, not any hotel near Fateh Sagar lake. No option, nothing.....don't know what to do. I'm being asked to pay extra now. Pathetic service, and it's like conning consumers by giving incorrect information. I WILL NEVER CHOOSE EXPEDIA AGAIN AND WILL RECOMMEND SAME TO ALL KNOWN PEOPLE TO ME.

I booked 3 reservations with Expedia Aug 2014. Had to separate them since there was 9 people. On the 3rd reservations I was then informed Ohhh the price has gone up $20 each. They should have reserved the price quoted. I was on the phone over 1 hour giving the names. I immediately told them to cancel the reservation and they said no problem. NOW 5 days later there is still a pending charge on my credit card, so I'm unable to purchase tickets. Expedia says it's Jetblue and Jetblue says NO its Expedia. Expedia says there is nothing they can do and of course now the offer I found is expired. I will NEVER use Expedia again. BEWARE.

This is the first time I’m using Expedia, certainly the last. The airline page I booked my flight with took me to expedia after my booking finished. That's where the nightmare began. I booked a trip for a week and intended to stay in 2 different cities. When you pick your dates of stay and click update and click book, although the dates may look like it's what you want, don't be fooled. You better double check. Why can't they make it more user friendly. Try booking your hotel with agoda, asiarooms, bookings you won't go through this tedious and pointless process!

We have booked many trips through Expedia, so many that we were "elite" members. I was reluctant to book through them this time because of all of the bad reports, but against my better judgment booked a large group family vacation to Mexico over the holidays. Because we were traveling with so many people, we worked on the phone with an Expedia rep to create duplicate itineraries with different travelers' names then we each paid online. It turns out the rep did NOT create duplicate itineraries and now we are traveling separately which impacts our ground transportation. Then to make it worse, some of us have one leg of our flight cancelled.

I booked a package to Orlando/Kissimmee on May 2nd 2014 which included airfare, hotel and rental car. This trip was to take place in October 2014. I also purchased a Package Protection Plan in order to protect my investment should I need to cancel my plans prior to the trip. Below is a cut/paste of the plan description:

I have never in my life dealt with such a USELESS Company as Expedia. They have messed up every single step of my simple hotel reservation. And it has taken so many phone calls to sort the simplest task out. And now that I've cancelled my reservation, I am again having to deal with total and absolute incompetence from their 1300 call center number. A simple task of cancelling a reservation and refunding the money is now on my 3rd iteration of phone calls. HONESTLY my experience with them has been horrendous.

Several months ago, I was shopping around for the perfect vacation. After looking at every option available, I decided to book with Expedia. What was the selling point? Even though other websites advertised cheaper prices for the same hotel and air package, Expedia had offered an $100 food and beverage credit. I called over the phone and verified twice that the credit was accurate and would be applied to my stay. TWICE the agent verified that it would be applied. Upon arriving to the hotel, I was told that the credit was never applied. After two hours on the phone I was transferred back and forth, lied to about who was a supervisor, called a liar, and never given a straight answer about the error. What was supposed to be the start to a relaxing vacation was in fact filled with stress and anxiety. I have vowed to never book with Expedia because as a customer when you pay for something and rely on it only to be let down and lied to is the biggest injustice.

I booked a trip with an agent who was in Cairo Eqypt. There is no CDN website. They made the wrong reservation. I have spent countless hours fixing this and they promised a free upgrade for the inconvenience which they will not honor. They have lied numerous times, hung up on me and the men are very rude. It took almost two weeks to get them to admit they made the error. I think they have fixed it but with no free upgrade. I cannot believe their agents are allowed to lie to consumers. They will do anything to get you off the phone so they do not have to deal with you and this includes telling you one thing and doing another. Supposedly of the nine people I talked to, they all said they were supervisors. I find this hard to believe. They made an error, promised an upgrade and did not deliver on this promise.

I had made a reservation with Expedia for a trip for 5 in Cancun. I had the flight and hotel included which the hotel was all inclusive which meant food would be included. I called just to make sure what I had gotten was accurate. I talk to 6 different representative, all told me the same. That in the hotel everything was included - food, drinks that it was a very nice hotel. Once I got to the hotel, I came to find that nothing was actually included and the hotel was crap! I called Expedia, they complained and complained. Had a manager be very rude and tell me if I was stupid basically and they could not do anything about it. The room smelled disgusting. The room had mold, the sheets were moist. It was the worst experience ever.... NEVER IN MY LIFE WILL I USE EXPEDIA AGAIN EVER and I recommend everyone not to as well.

There are hundreds of internet travel sites available to the consumer, with more competition popping up every day. To falsely represent dilapidated hotels, and hide behind business policies that exploit your customers, is no way to operate a business. I am not the only customer experiencing these issues with your company. To be a publicly traded company with this many open filings with the BBB is inexcusable. Expedia is operating on borrowed time. I will try to inform the CEO of this horrible performance as a company. I have already informed the BBB of this issue. I have already cited the Hotel with the local authorities.

At the middle of February I attempted to buy a vacation flight for my girlfriend from Prague to Washington DC for the August 14/2014 using Expedia at a total cost of $721. I completed all the mandatory fields, paid the agent via paypal and I received a confirmation of my booking. But on August 14 the nightmare for my girlfriend started... as she tried to board the flight the airline told her that the flight was canceled and she needed to contact SAS Airline and Expedia as Travel agency... I was from Midnight till the next evening 6PM on the phone to solve the problem and I only heard that that I have to book a new flight and the old one will be under investigation... I went on to book a new fly for $1300.20 from Prague to Washington DC and received a confirmation of the new flight.

Your seat assignments are a "request" only that Expedia takes no responsibility for and now tells me they were never more than a request that the airline could ignore or honor at their whim. The seat assignments I selected when I booked flights 6 months in advance through Expedia disappeared when the airline changed the flight times (but not the flight number or itinerary). I'm writing this the day I was notified of the time change after spending one hour and twenty minutes on the phone with Expedia. Now the seats I selected and that appeared to be assigned to me are no longer available and similar seats come with an additional $60 per seat up-charge. The only thing Expedia offered me were seats in the center section of the middle of the plane for the 5-hour flight, and even those are now understood to be only a "request." This may not seem like such a big deal, but to me it is.

We booked a flight to Namibia in December. We were informed by Delta (no notice from Expedia) that they change the flight from Atlanta to Johannesburg time by 2 hours causing a missed connection to Windhoek, Namibia. I called Expedia to try to reschedule a connecting flight to Windhoek. I called a total of 5 times. On 3 of these calls, I got cut off when being switched to their "help" person. On the 4th call, I was told that Air Namibia was closed but the agent would sort it and I would be getting an email within 24 hours. Nothing came.

BEWARE OF EXPEDIA!! ! We booked a flight through Expedia. Leave Oakland CA (OAK) to Cabo San Lucas, Mexico (SJD). We completed everything, looked great. Paid with credit card and when the confirmation email was sent they had changed us to San Jose Ca (SJC) instead of Cabo San Lucas. This is the second time that this has happened. We will NEVER use Expedia again!

After booking a plane reservation on @Expedia with multiple destinations, I was prompted to look for a deal on hotels for my stay. I found a suitable hotel, the Crowne Plaza near the Portland, Oregon Convention Center for a good rate of $168 per night and clicked "BOOK IT." The follow-on screen, however, did not provide a total amount. I only needed the hotel for the three nights I would be in Portland, so imagine my surprise when, after hitting the submit button, I was informed that I'd just spent $1,362.

I booked a room through Expedia in Upstate NY. I went to the Expedia website and saw pretty pictures of a hotel room with pictures on the wall, and one of the amenities was the use of an outdoor pool. I traveled nearly a thousand miles from Kentucky to upstate NY to visit with family and friends, and I thought this was a great, because it had an outdoor pool which my grandchildren could swim in when they visit me... Upon my arrival at the hotel (I got there shortly after midnight on the 25th of June), the owner of the hotel told me I had to pay an extra night because their check in time was 2 pm which I did.

As of this writing, I am in the middle of a hotel reservation (day 2 of 3). I was ill the first day of the reservation and could not go to the hotel. The hotel was great about this and is willing to waive the charges for today and tomorrow if Expedia will call them and affirm the cancellation. However, reaching the hotel was easy and getting through to Expedia was NOT. Their website tells you what to do if you want to cancel but when you follow the instructions, going through "My Trips" those options are not there. It seems to be a circular reference. The email looked like an encouraging option - so I wrote them asking them to call the person at the hotel to confirm. I received an auto reply that they will do their best to get back to me in 24 hours. The other option is to call. I tried that and received an answer that they would call me in 25 to 30 minutes. They did not. Repeated that step. Still no call. I have a sinking feeling Expedia is not what they say they are.

I used to be a fan of Expedia until yesterday. We purchased an all-inclusive vacation package to Los Cabos, Mexico which included 2 ocean view hotel rooms, next to each other, for the price we paid. After 6hrs of flight, when we arrived in Mexico, we were told by the hotel that Expedia did not book such rooms, and only reserved 2 garden view rooms, separated from each other. The hotel was nice enough to get us in touch with Expedia to sort out this confusion.

Expedia price guarantee is bogus. I booked a hotel on Expedia and called my sister to let her know because we were on vacation together, so we wanted to stay at the same hotel. So within an hour she calls me back and said she booked the same hotel and same room for $25/day cheaper and the cheaper price was on both booking.com and priceline.com. So I immediately submit my request, first sending the info for booking.com. They got back to me within hours saying it was based outside of US so cannot use. So I send priceline info which is in US. Then they say it was not the same room. They were both queen studio with sofa bed so I called hotel and they only have 1 type of queen studio with sofa bed so they have to be the same room on both booking sites. They will do anything to invalid the price guarantee claim. Why do they even have it.

I booked a flight through expedia, the most pathetic customer service ever. They have the most dumb people taking the calls. If you ever get connected on line with Joe, Juliet, Drake, just hang up coz if you don't they will if they don't have answers to your questions. Laziest dumbest staff I have ever come across... I booked a flight sitting in US for my brother who was flying from Singapore to US and person I said I had booked through expedia through expedia australia, that person was the supervisor. Horrible people with horrible service. I am sure never to book through expedia.

I booked a hotel stay through Expedia based off of information posted on their website. They absolutely false advertise! Then when I called to address the matter, the customer service rep very blatantly stated there was no refund. When I told her that was not acceptable and wanted to speak to a manager, she hung up on me. I had to call back and go through the whole process again. I was told I would get a refund which should be posted within a couple of days. We'll see what happens. I ended the phone call by asking how I can make a complaint and I was told they don't have any such service.

A return flight from Brisbane to Siem Reap was booked through Expedia. Upon arrival to the airport at Siem Reap to check in for my return flight to Brisbane, there was no record of the booking that I had made through Expedia and for which they had accepted my payment. I was stranded at this regional airport. I called the customer support line and was given a ticket number for an airline which did not fly from the airport. I was forced to return to the town and purchase a ticket for another airline to return to Australia. This was at a cost of almost $900.

I booked four nights in a hotel near Pittsburgh for a business trip. Expedia confirmed the reservation by email. It said I would pay on checking in. But the day of my Boston-to-Pittsburgh flight I phoned the hotel and they said they had no record of my reservation. Can you imagine? Here I'm going for a 9-day business trip - I had reserved the first four nights at Hampton Inn in Washington, PA, and they had zero record from Expedia of my reservation. I was so panicked it did not occur to me - and I was at fault in this - to ask if they had rooms anyway. I sort of took it for granted. I wouldn't get them at the rate Expedia had guaranteed, around $125. So I booked at another hotel. More problems there, which I'll describe in another complaint. Really I am not the complaining sort. It just seems that Murphy's law has been in effect for this particular trip, and Expedia kicked everything off.

I booked a round trip on Expedia from an overseas city to Boston with return journey on Aug 15th flying Business Class on British Airways. I wanted to change the travel date to Aug 18th. As is the norm, BA advised me to make the changes through my travel agent, Expedia. I called Expedia for the first time on Aug 12th night around 9 pm EST. The CSR took about an hour 20 minutes but she essentially told me that she could not make any changes without talking to BA customer service in England, which was closed for the day. BA had considered my ticket as fully consumed right after the first leg of the travel was completed, implying any change would cost me full fare for the new return leg and someone would contact BA the next morning and revert with information on the requested change.

I can only assume that Expedia is in financial straits, so you may want to think twice before you give them your credit card. They have a 24-hour cancellation guarantee on their website... What they do NOT tell you is if you cancel with the 24 hours, they will still charge your card for the trip and when you call weeks later because it has not been refunded, they will tell you it will be 8 weeks before a refund can be issued... so they are essentially "using" your money for over 2 months. Does that sound like a financially viable company to you? Sounds like a racket to me. Guess who pays credit card interest on this charge while you are waiting over 2 months? Goodbye Expedia, it wasn't nice to know you.

I booked my ticket via Expedia for my mom. My mom fell sick and I called Expedia for change of date. I spent nearly 10 hours (no really, it was 10 hours plus) on phone calls with around 8-10 employees. Then they told me I would be paying really high penalty for that. I said, it's fine, please tell me how much. I need to pay as my Mom is sick. Then again after another hour, they told me it can not be done. What??? After 11 hours on phone, you are telling me it can not be done. They suggested me to buy another ticket and cancel this one.

I booked ticket for my father through EXPEDIA with a carrier AIR INDIA. Expedia sent me the Itinerary which had the passenger name correctly. After 30 days, I tried calling Air India to give meal preference. That is when I found the passenger name is misspelled in the AIR INDIA website. Air India customer care said, "This is how the ticket was booked by your agent (Expedia)." Immediately I called Expedia customer care. They put me so long in hold and finally came up with answer that the agent office through which they booked tickets is closed and they were asking me to contact the office directly.

Expedia booked a return flight form Florida to San Francisco. Due to a hurricane, we can't arrive before the plane departure. Called to pay the $150.00 transfer fee per ticket on TransAir owned by Southwest. Supposedly, they don't have transfer fee or cancellation fee, but since they still have flight vouchers out, they have a different policy for the airline and they have to pay the flight cost difference. The total is $750.00. While checking online, I see they had a flight the next day, same price as the original flight which incidentally both were still available. I could actually purchase NEW tickets for cheaper than what they where charging to transfer!!! RIPOFF!!! There needs to be some consumer protection law to assist with this!

Expedia totally balls up my flight times, plus no taxi at the airport to pick us up. I phoned them from the lobby of the hotel. I was on the phone for 30 minutes, he dropped me out, put in the too hard basket. The phone call cost me 80 Aussie dollars.

Took advantage of a cross promotion with Discover Card and these bandits. When I made my reservation, I did not get the promotional value because there was no place to enter the promo code so I called Expedia's customer service center (which is in Calcutta or New Delhi). Was told they did not have the ability to enter a code -- like there is not an IT person on staff who could. Sent an e-mail and received a blahblahblah response with impractical suggestions. Finally called their US number and was told I had chosen the wrong option when booking. Which you don't know until it's too late. First and last experience with this company.

On the 19th Of June I booked a flight through Expedia for my daughter to fly from Manchester to Columbia SC (CAE) on the 30th July and return on the 13th December as she is starting college there. I booked the quickest flight home, one stop as this is the first time she is flying home alone at 18 years old. I had numerous emails about minor changes, about times but on the 27th July I got an email saying that the flight home had been cancelled (3 days before leaving for the USA). I rang Expedia and they told me they could only offer the day before or the day after. I explained that this was unreasonable and their terms and conditions stated that I would be offered an equivalent or superior flight which this wasn't. They also then offered the 13th December but a two stop flight with an extra 6.30 hour journey which again I refuses. I asked to be changed to an United Airline flight that was equivalent but they refuse as I was booked on the Delta flight.

Reserved hotel through United.com which apparently uses Expedia to do the actual booking. I never got an email confirmation (checked my spam folder) but subsequently I needed to cancel the reservation. I called United.com and they had no record of it. Maybe it didn't go through, I thought, so I called the hotel directly. They did have a reservation and it was charged through Expedia. The hotel said I could only cancel through Expedia. So I called Expedia. Transferred to foreign call center. I never got a confirmation email, but when I booked the reservation, an itinerary and confirmation number came up which I took down. The woman I spoke with thought she found the reservation through 1 of these numbers, and transferred me to a number that was out of service.

We recently booked a one-week vacation in a Cabo San Lucas through Expedia with Villa La Estancia. I was told on a three-bedroom villa with ocean view all-inclusive. When we got to the hotel, we received a villa with two rooms with one main entrance and two separate entrances for each room, certainly not a 2-bedroom villa. We also got a view of the dirt and not the ocean. The room had a mildew smell and when I complained, they came and sprayed the room with freshener that smelled like cinnamon. When I called Expedia, I was transferred about 5 times within 3 hours and I was also hung up on. The hotel establishment indicated this happens all the time. Expedia assumed no responsibility. Liars and it was not a cheap trip, which makes it frustrating, but I am going to have American Express fight it so they get what they deserve and that's non-payment.

We called Expedia 8/06/14. When we arrived the reservation was booked for 08/24/14!!! We called Expedia and we're told they would cancel and reverse any charges and we paid cash for the room that day. NOW.. we have been told we will not receive our money for TWO weeks!! This was accomplished after over 3 hours of phone calls.. being hung up on 3 times AND having to deal with operators who barely spoke English and had a very difficult time communicating. Customer service skills a joke & I will never use this again nor refer them.

I recently booked a hotel on Expedia. Hours later rates dropped. I submitted a claim with written proof attached and kept copies of everything. They said someone would contact me within 48 hours, never happened. I called customer service - they said a claim was never submitted so I sent it again, no call. Called again, again - they said they did not get it. I emailed it and re-sent it. No response. I emailed them again and got a response that I never submitted claim. I replied again with claim. Got an auto response that it is past the time to file a claim. I again emailed, no response. I was just told time passed and that I can do nothing. HORRIBLE SERVICE.

Don't book with Expedia! I was on hold for more than thirty minutes three times this afternoon and my call was dropped. I asked to talk to a supervisor twice and they never got on the line. I hung up after 35 minutes twice. The call center operators are not helpful or knowledgeable. Discount prices online for discount services. I will never book with them again.

Expedia doesn't understand US Airline's seat coding. Said I had a confirmed seat on an outbound flight from Barcelona to Philadelphia. Turns out it didn't exist and I spent two 1-hour sessions on the phone with expedia, using international roaming, only to be hung up on or transferred to American Airlines, who could do nothing. Eventually, the agents at the desk took pity on me and another fella in the same predicament and we flew to Charlotte instead, many hours later. Expedia was utterly useless. I'd used them many times before but never again. Now I spend hours on hold looking for them to make this right and pay my phone bill.

I was looking for flight booking to EWR from 1 to 16 August 2014 in Expedia and I made the purchase of ticket of $1218.50 by a debit card, the date of flight in the stopover the airline has cancelled the ticket, I tried to contact the Expedia by email, by phone call, no answer till date. Therefore, due to the urgent matter, I made another package purchase from the 6th till 13th August 2014, included the flight and the hotel in NYC and I paid with the same debit card an amount of $3264.

My partner booked an Expedia travel package, and the transaction did not go through, yet my account was debited TWICE. This happened a week ago and the amount is yet to be released by my bank. As a result, my credit card is maxed out and I am unable to use it.

I've bought a return ticket to Indonesia from Expedia. Unfortunately I had to return 1 week earlier because my father passed away. I was feeling very bad being 6000 miles away. The tickets were from Qatar Airways. But I had to purchase two new tickets as all the flights were fully booked for the next two days. The authorized person from the Qatar Airways ticketing office told me that these tickets can be refunded but it had to be done through Expedia.com (where I purchased them).

Booked a hotel for a week via Expedia. After staying for 2 days, we discovered that rat chewed through our luggages and left droppings. We called Expedia to complain and to express our wish to cancel the remaining of our stay and to get our money back. Expedia did not help us at all after we called it multiple times. Washing its own hand of all responsibility, Expedia wanted us contact the hotel directly to get our own money back. We tried many times but was not successful at doing it. Expedia told us that it is just a middle man, it can not do anything about poor service selling via its website. I tried to stay away from Expedia since. However, just today, I used Hotels.com mobile app to book 2 rooms at a motel. I came to the motel and its manager tried to offer a room with no light in the bathroom. The manager tried to see if we would accept this sub-standard room. We did not.

First time user and LAST TIME user. I was booked for the wrong night and charged $64.19. After 4 hours of phone calls I apparently got Expedia Affiliates. They said I would have to book again and then call another # to get refunded. He told me it was $60.40, the charge to my card was $78.97. $10 for a second adult that was never mentioned (apparently single mom's can't travel alone, because I was never asked if there would be 2 adults!) From the other reviews I guess I should be thankful that they did give a refund of the $64.19 for the first charge. After they called the hotel to verify I was being honest about the 1 adult and 3 kids, they said they would refund me $10. NOW the kicker is, If I had booked through the hotel for the same night, it would have been $59.99, $64.19 with taxes!!!! Yet $60.40 became $68.97. Counting my losses and knowing I will NEVER use them again. Best price guarantee, I don't think so!

I book a room through Expedia with no problems. The Day before I left to go to the beach I called the hotel to find out that Expedia was told that the room was not available. Did they call me? No. So I called Expedia and was put on hold every time I told someone that the room was not available. (Note) 3 hours on hold. So now I'm going to the beach with nowhere to stay. And half of my money taken for nothing other than their gain. I never had a clue how big of a SCAM Expedia was. They said, "If the phone hangs up we will call you back." What a lie. I have called my bank and filing for a refund that can take 60 days. Never use this company if you want to go on vacation.

I booked a hotel in Boracay, Philippines for a total cost of $946.84. This was booked based on 100 percent refund if canceled 30 days before the stay. I paid in full for the booking using PayPal. I canceled through Expedia well within the cancellation period for 100 percent refund. Although, I got an email from Expedia stating I would get a refund, which was confirmed by several phone calls to Expedia, nothing was refunded.

The listed price for airfare to Hawaii was $650. I thought by law, all fees and taxes have to be shown... Apparently not with Expedia. The trip ended up costing me $749. If I had booked it directly through United, it would have been the $650. Avoid Expedia!!!

I made the hotel reservation a week before our trip for 7/4/14 - 7/6/14 for 2 nights. I was a looking for a decent priced hotel and found the "Civic Center Inn". It was not cheap, it cost me over $327 for 2 nights, but compare to the high prices I saw, it was somewhat decent.

NEVER EVER BOOK THROUGH EXPEDIA. BOOK DIRECT WITH THE AIRLINE IF YOU ACTUALLY WANT TO GET SOMEWHERE!!!!

Booked 4 tickets from Toronto to Germany return and got confirmation from Expedia including seat assignments for all flights putting us all together with 2 aisle seats which was satisfactory. When checking in to both going and return flights, found out we were all put in different middle seats in different areas of the plane which was highly uncomfortable and unsatisfactory. Although have booked all our flights with Expedia for last ten years, this is the last time.

I called the 866-460-7456 listed on Hilton Garden Inn website in Denver to reserve a room. When the agent answered, I asked, "Are you with Hilton", and he said, "Yes, in Reservations". I asked for rate and availability and he told me $285 and there was only one room available for that particular night. I told him we had a corporate rate and he asked for the company name, which I gave him. He put me on hold and came back with a rate of $269 with our "corporate rate".

We are a small guest house situated in South India. Expedia had made a booking number ** and ** for Two cottages for the nights of 21st/22nd and 23rd May 2014. The guest checked out saying that Expedia would pay the bill. Despite repeated emails and phone calls, our payment has still not come (3 months later). All we get is different case numbers. There is no follow up. People with poor attitudes and even poorer communication skills keep passing the buck to another department but refuse to settle our large bill.

I drove out to Ontario, CA to enjoy a comedy show. Of course I made reservations to stay at the Hyatt, only to find out it was sold out.... So, I went over to the Hampton who insisted on having a credit card to bill charges. Well, I love good old american cash, especially when they put your credit card into their computer for "incidentals". I am never willing to compromise my good credit, especially when I WANT to pay with cash. It is cheaper. They advised me, they only accepted credit card (wtf?). So, I go through Expedia.com to find a hotel. Since I am 110 miles from home and not familiar with the Inland Empire, I get a nice man on the phone. Sounded like he was in the Philippines. This gentleman found me a hotel room at the Double Tree Hotel on Vineyard in Ontario, CA. I get over to the hotel to check in, only to find out they are completely sold out, WTF?

I booked a Budget rental car through Expedia - one way rental with 250 miles between origin and destination. The booking stated a total price of $122.99, but the actual Budget contract allowed 100 free miles, and $.35/mile beyond 100 miles. There was no mention of these terms in the confirmation, therefore the quoted price could NEVER have been accurate. I have used Expedia many times in the past with no such problems. Now it appears one must be wary of hidden fees and dig into the details to protect yourself... which cancels out the point of using a service like Expedia in the first place. Budget essentially told me to get lost. I've now been on the phone with Expedia for 1 hour 8 minutes and counting (currently on hold) and the best they've offered so far is a couple of coupons of no value to me. Expedia is not worth it. Update: 1 hour 14 minutes and they just hung up on me. Bottom line, that $122.99 booking wound up costing $267.51. Beware.

I had used Expedia for years without incident. On July 23 I was pricing airline tickets to Jamaica for a family trip. The costs were very high for the time we planned for travel so instead of booking a vacation package I opted to book the flight and hotel separate because of cost and available funds. The option to book Caribbean Air going and JetBlue for the return flights was presented on the Expedia website and I booked the option. The total for three tickets round trip tickets was $1,647.92 and I received a confirmation of booking about 10 minutes after the transaction.

I booked a hotel stay with Expedia on July 25th. The man on the phone said, "Don't worry, you can cancel before July 28th 1pm." I called to cancel the reservation on July 27th and the person told me that only 1/2 will be refunded. I was shocked so I told her what the other guy said, and she said, "Oh well let me give you the correct information... if you cancelled before July 8th then there is no fee". That made NO sense! So I explained well if I made arrangements ON JULY 25th with a rep from Expedia HOW can I cancel on JULY 8th? Then she cancelled the remaining balance. I was really upset, I had to stay with her on the phone for about an hour to explain that I can not travel back in time... I told her that she had to compensate for my time... She tried to throw some 50 voucher to me. I laughed at her face...HA HA HA Michelle ** (probably not your real name).

They just book without paying the airline. You call for refund (after missing your trip.), hey agree to refund with a so called penalty for "no show". Refund never come: talk to your bank. Bank ask an email from Expedia, Expedia never send email. You just joined the club of Expedia conned people!

My family and I recently returned from a trip to Orlando. We booked hotel and car through Expedia and paid in advance. What Expedia did not tell us was that we would have to pay an excessive amount re insurance for the car which was rented through Alamo. When we got to Orlando International after a long day travel, we were told by the agent that we had to pay this additional amount in excess of $400 which we went ahead and signed the agreement. When the car was returned the amount changed to an excess of $500 which Alamo debited from the credit card without our consent. If we were aware of the additional charges, we would have made a more informed decision so what we thought was a good deal ended out being very expensive. As such we will no longer book through Expedia or Alamo in the future. I also recognize an additional amounted debited to my car recently. I will inform my bank not to honor anymore debits from Alamo as it relates to all these additional charges - Dissatisfied.

I have made my hotel reservations through Expedia for 2 nights 3 days (June 25th - June 27th) in Vilnius, Lithuania ($255.35). To my great regret I was not able to make it and cancelled the stay. Expedia promised to charge back my credit card. They never did. When I called them one month later they put me on hold 3 times. And when I was transferred to the Manager I was disconnected. I will never recommend Expedia to my friends.

I was in Barcelona yesterday and had to take a flight to Tel-Aviv on that day. I booked my ticket on Expedia and was ready to take my flight on Iberia that was booked for 11PM. I checked out from the hotel and went around the city during the day. While I was in a restaurant that had Wi-Fi I checked my emails and realized I received an email from Expedia that was saying that the airline had canceled my flight. I became nervous and checked if there were other flights to Tel-Aviv on that day and saw that they were still selling tickets for the flight I booked. I called Expedia to find out why they sent me that my flight was canceled and they said that the airline had canceled the flight and they don't have any other flights on that day. I asked why are they still selling tickets if the flight was canceled and the person I had on the phone after making me wait for almost an hour said that they apologize but the changes weren't in the system yet and my flight is actually canceled.

I check into a motel at Reno through Expedia and the motel said Expedia card decline. I had to pay extra $22 in order for motel to check me in. I called the Expedia next mornings. They called me back in three minutes. But I was on phone for over 30 minutes when heavy Indian accent lady said, "I be back in two minutes." I will never use Expedia from now on.

Expedia has not given me any clear idea of the Luggage to be carried. This landed me in a situation where I was allowed only 1 check-in Bag (Which is very less for international travelers). Competitors of Expedia were showing the same ticket clearly.

I'm trying to rent a car. First they showed me an amazing price, when I paying, they said that there is something wrong with my card. I tried to pay again and then they said that they are sorry but the price has increased. I really need to rent the car so I try to pay again with the new increased price and the same thing, they don't let me pay and then they increased the price again. But if I go to the main page, they show me the cheap price.

I booked a hotel through Expedia on July 23 and the rep told me I had until August 14 to make any changes or cancellations. I called them on July 24 to cancel the second night of the reservation and that rep told me "although Expedia won't charge you to make changes, the hotel will charge you a full night's stay to cancel". So the hotel charged me two full nights but the rep made it seem like I could make changes when in fact I couldn't. After explaining that this is deceptive, the rep told me she "would drop $50 into my account for a future booking". I asked to speak with her manager and they put me on hold for over an hour. Will NEVER book through Expedia again.

I was never notified of a departure time change and my family missed their flight. After being on hold, disconnected, being on hold again for two phone calls amounting to 75 minutes, a "level two" supervisor indicated that Expedia had not gotten any notification from Delta about a time change. Therefore, they did not notify me. I asked for compensation, as my family had a TWELVE-HOUR layover in Atlanta (with a 6 year old, no less). Their supervisor, "Ange", was sarcastic. She offered me a $100 voucher and later offered a $50 voucher. When I asked about the change, she told me "I can give you the $50 voucher, if that is what you want." Then explained to me, TWICE, that $100 was more than $50. Very condescending, and took no responsibility for the problem. I will only use Expedia to see what flights are out there, and then book with the airline. Delta emails, calls, etc. to make sure you are aware of changes. Expedia did not and I won't take that risk again with them.

My husband purchased a flight through Expedia and call them directly to cancel his flight before the flight departed. Expedia granted him a credit to be used within one year (specifying 1 year within the travel date, not purchase date). Expedia never reported to AA that we called to cancel before the flight departed so now it looks like we are going to lose out on $979.09. It is not our fault that someone dropped the ball by not doing their job by contacting AA immediately. I've been trying to address this issue for some time and cannot seem to get this rectified through Expedia. My husband recently underwent a major operation (June 25th, 2014) which delayed him from making steady travel plans. Now that his doctor is about to medically clear him to fly, we just want to be able to use the credit we were originally promised by Expedia. We are very saddened by how we have been given the runaround and dismissed by both Expedia and American Airlines. We do understand that AA can only go according to what was reported to them but this unfair.

I imagine booking with Expedia - when everything is fine - is acceptable but when you need to change a flight, it just gets from bad to worse. They keep you on the phone for an extensively long period (30-40 mins). To check things as simple as your policy or your account, they can keep you on hold for 3-4 minutes! Then when you want to change the flight, they give you a price difference that would baffle anyone. In short, it was cheaper for me to pay for a completely separate flight than to actually change the flight. My original flight cost 599 euro. To change the flight, they were giving me a price difference of 700-800 euro on top of what I paid for it! Considering I was seeing the flight on their website for 590 euro on the day I was asking to change. They gave me a explanation on travel agencies around the world looking at the same flight (yea, right!). Anyway, not worth it.

I called Expedia to book a room in Las Vegas because I wanted to take a spontaneous trip, last minute sort of thing. When I changed my mind at the last minute, the representative became very agitated and refused to accept the fact that I did not want to book thru them after he read the disclosure to me! He kept asking me why I didn't want to book thru them and I simply told him because I did not want to be stuck paying a hotel room bill if I decided not to go tomorrow. (Being that I have children, anything can happen.) He kept asking me why I wouldn't book with Expedia and I, very patiently, continued to give him the same response. It seemed the more he asked the more upset he became! Before I was able to tell him to confirm that the room was not booked, he hung up on me!

We bought a travel package with hotel and flight back in May for our family trip to Hawaii in July. I received a confirmation from Expedia for the package with flight information when I purchased the package. The receipt had the full price for the package. Two days before the trip, I received a standard e-mail from Expedia saying that my trip was coming up and to check the itinerary. I opened my trip details, and it said that my flight reservation was canceled. I freaked out and called the customer service that was on the Expedia website. I talked to at least 4 or 5 representatives who kept transferring me to a different rep. I was put on hold every time for at least half an hour and I ended up being on the call for 3 hours!!!

Expedia screwed me over twice. Once, I had a hotel problem. I asked for a coupon for a future purchase for the inconvenience. They acquiesced, but then hung up the phone. When I immediately called back, they claimed there was no record of the coupon and that they would simply not issue it to me. I let it go, though. I kept using Expedia.

On my anniversary, my wife and I booked a flight to Cozumel round trip out of Dallas. Expedia's only choice for morning departure was to connect in Houston. They booked it as enough time to get to connection but Houston Intercontinental is huge. Only had 30 minutes to make flight (last one of the day). Missed it and had to spend night in hotel at our expense. Then on return flight Expedia's system has us returning to different airport than we left. Left out of Love Field, returned us to DFW (about a $100 taxi ride). Why would a round trip return to a different airport than it left from? Why would that be an option? Very small fine print. Customer service a joke! Never again!

We booked our second hotel thru Expedia. They read me the reviews they had available about this particular place, all lies. I feel they just said anything to get me to book the room. When I was able to search the reviews myself, not one good one. The hotel was disgusting, moldy, outdated, terrible service and the list goes on. In my opinion, Expedia shouldn't be affiliated with such a place. It's now 3:00 am and I'm still awake scared to go to sleep. I just want to check out of here. We are leaving 4 days early because of the room they helped us book!!! #not a happy camper #bedbugcity

I was taking a very long awaited motorcycle road trip around Washington State with my son just before he left home for the final two years of his education. Our only plan was no plan, no timelines, no commitments. We were simply enjoying the scenery, road bikes, and companionship. We decided on a detour and went to Portland, OR. At a coffee shop, I logged onto Expedia, and, with 4 star, pool, and Portland being the only criteria, chose a recommended location.

In May 2013 I contacted Expedia for a trip to Cabo San Lucas for our family during the Christmas Holidays, Dec. 20-26, 2013. I booked and paid for 3 Deluxe Ocean View Suites at the Melia del Cabo. The cost for these three suites was $2868.49 for each suite for a total purchase price of $8,605.47 In November 2013 while reading the reviews for this hotel/resort, there were several comments about there being no elevator service. Since I had recently suffered a severe knee injury and could not climb stairs I call Expedia and asked the agent to contact the Melia to see what the situation was regarding the elevators. He put me on hold and when he returned told me that there was no elevator service.

I booked Air China 4107, Chengdu, CHINA to Beijing, CHINA on 13 July 2014 using Expedia. The flight was confirmed by Expedia via email, so I have a record. Before leaving for the airport, I checked my email and had no messages from Expedia. I arrived at the airport at 8 am for the 10 am departure (Sunday 13 July 2014). NO RESERVATION!! After moving through Air China customer service, it was concluded that there really was no reservation in my name.

After three phone calls (6-7 hours) with Expedia and many hours researching package deals to Rome, I've concluded that Expedia is running a full Bait and Switch scam. I've tested this now with over 25 different hotels/flights; all with the same result. Not one offer went through at the original offered price even after only two minutes. Every time the "sorry" message came up with the new and incredibly high increased rate. Also, the price for travel insurance is different on the site versus what the so-called agents offer ($100 difference).

We booked a vacation package to Playa del Carmen/Cancun, Mexico for 7/6-13th. It was to be an ocean view. It was not. The Haciendas Resorts claim all rooms are ocean view. NOT. Expedia fails to disclose that Vacation Club Owners have pref.

I have booked the tickets for $1,685.26 (1 Adult + 1 child) from Chicago to Delhi, India for Jan 14 but couldn't travel due to personal emergency and at that time Customer support told me that they will deduct $300/each ticket to rebook new ticket (anytime) by end of year 2014. However when I reached out to customer support today with a selected flight on their website itself, they forced me to select the flight with the last ticket value and to pay additional $600 + they will deduct $600 more from my last paid amount.

Asked Expedia for a specific dated itinerary from Manchester UK to Minneapolis USA return, with the return flights in the afternoon. They provided one at a 'Special Fare'. I phoned to book and they wanted very much more, couple of hundred 's or so more. I argued but they wouldn't budge so I hung up and booked it online - No problem with that! I got the 'Special fare'.

I made a booking for 5 nights through Expedia's Unpublished Rate Hotel booking process. I was assigned the Cambridge Hotel in Sydney. When I got to the hotel, they said the hotel was full (even though I had a reservation for 5 nights) and they put me into their "sister" property next door, the Abey Hotel. Well, it is their ugly sister - the place is a real dump and the room I was allocated was incredibly small, dirty, and had no window. When I complained about this, I was told that both hotels were full and this was the only room available, and there was nothing they could do today, but they would move me tomorrow. The next day, they did move me into the Cambridge, but they charged me an extra nightly fee to stay in the Cambridge.

Mother nature cancelled my Uncle's flight home. When he checked my itinerary, I saw they switched him to a very long flight, almost 4 times as long! I contacted the airline, they said there was nothing they could do to change it unless we paid a $250 fee. I called Expedia and explained his situation. They were able to get in touch with the airline and they were able accommodate him on a later nonstop flight at no charge. Yes, I had to wait a while on hold but they succeeded in making a customer very happy!

1 hour 54 minutes call to Expedia Customer Care in the Airport when Expedia cancelled my ticket by mistake. Ended up missing the flight and urgent meetings. Tons of blame games, frustrated, exhausted. Now CS asked me to wait for 3 days (72 hours) to resolve the issue. Email to Expedia has not resulted any better than bunch of apologies and feeling sorry messages with no clear indication of what next. Here goes my story:

I am extremely frustrated with Expedia website and support services. On Sunday, July 6, 2014, I attempted to make a reservation for that evening (July 6th) at a hotel. However after putting in my information and pressing confirm, I immediately received a notification that that I was confirmed for a reservation on August 25, 2014. Confused by this, I immediately called the hotel who then redirected me to the Expedia support services to help. When I spoke to the customer service agent, I was assured a full refund would be reimbursed to me the following day when the supervisor was in and able to authorize it. After receiving no call to that effect, I called today (July 10) to be told that no refund would be given and that it was not Expedia's fault by supervisor "Alexander" even though I never intended to make a reservation (nor will I be in that city) on August 25th. This was an appalling experience.

Made 3 reservations for cruise through Expedia (** is one of them, happy to provide other booking numbers). The total cost of the cruise for 3 rooms was approximately $2800. As part of the offer, Expedia had agreed to credit $25 per reservation. According to my contact person Emilie (888-249-3978 ext **) the credit was to appear in my ship-board account. To my surprise, there was no credit. I called Expedia upon my return and Emilie didn't respond to my calls.

I booked the same hotel in Helsinki twice with Booking.com (Expedia) for two separate dates separated by 10 days. We arrived for the 1st one and the room was unsuitable due to my respiratory disorder, so we left. I contacted Expedia via e-mail to cancel the second booking 10 days later, only to find the automated service for the hotel kept sending me e-mails about my stay and impending stays. I received no replies to any e-mails from Expedia about any type of refund or other apology about the website of the hotel not indicating any issues, except for a "Review your dealings with us." (which was PATHETIC!!!!)

I booked a flight 6 month in advance. My flight times were changed a few months after by a 3-hour difference. I was not notified of this change. A week before flying, I checked my flight to find this change. I called Expedia and they put me on hold for two hours to tell me there is nothing they are going to do to try and fix the issue. I spoke with their customer service manager, Antonio **, and he was no help to me at all. After the lady before transferring me said it is up to him whether he can change the flight, my question is how do they pick and choose who they help? I hung up with him and called back shortly after to get their corporate office phone number. They hung up on me. After that I called the airline which took less than 10 mins to change my flight to best fit my needs. I am currently on hold with Expedia for the corporate office number and have been so for another 20 mins now. Great customer service, Expedia. Do not book through this site.

I accidentally chose a really long return flight, called them. They were able to cancel my flight and get a better one. I do, however, have to wait for the credit to come back on the first.

The price is the same as booking through hotel sites except that you don't get any credit toward rewards programs for your stay. Immediately after booking, I realized my husband had already booked a hotel and tried to cancel. Not only was I not able to cancel a minute after booking, Expedia told me they were contacting the hotel directly which never happened. They put me on hold for a while and then disconnected the call. I called back and there was no record of the previous call. WILL NEVER USE EXPEDIA AGAIN!!!!!

Called to book hotel via Nectar points. First call made at 11:30am. Told systems are down, call back in 1 hr. Ok did this and called back at 12:30, requested simple information about making booking, i.e., tax to pay, price, only be to be put on hold one minute. Very frustrating after being told at least 20 times "Please hold 1 minute." Finally got an answer to my basic booking queries, however price on website vs what I was being told was £150 difference. Referred to supervisor who said they will call back in 10 minutes due to system running slow, which they did but went to answer machine, no name or contact number left. Called back at 13:30 just to start the whole process again. Also told they will call me back in 1 hr . Called 2 hours later i.e., 15:30. Was unable to talk. This time they left a number, no name. I requested name provided on previous contact. Called them back at 6 pm and asked for Ashwan (supervisor). Unable to get through. Operator took message to call me back. It's now 22:07 UK time. No one has called. I give up with Expedia. Called to make simple booking and 11 hrs later - no booking. Also notice price has been updated by Expedia which means a increase of £150 plus. Best to use Ebookers, better & more professional service.

My nephew had to travel from ROC, NY to Amherst, MA for his college orientation. After he purchased the ticket he realized that Amherst is a 5 hour bus ride from Boston where he originally book his ticket for $130.00 one way. Upon further review, my oldest son had travel plans to drive to Connecticut for an ANIME convention. It made sense to have my nephew travel by car to Amherst. The trip by car from ROC to Amherst is only 5 hours and the trip from ROC-Boston-Amherst is about ten hours, a bus ride and two plane changes.

Did you mean: had the WORST experience ever with Expedia. My booking was confirmed, then cancelled (the motel was already full, but still listed on the website). Then I was told too bad, book something else. Even days later, the same motel was listed as having the room available the dates I wanted!!!!!!! This is shoddy business practice. BEWARE! If you book with 'pay later', you do not have a secure booking. Of course, Expedia does not make that clear at all. The agents & supervisors I spoke to were unhelpful & insincere. Their customer service sucks.

Spent 1.5 hours telephoning to rearrange a flight after unexpected delay meant my wife could not make a flight at Heathrow. Expedia staff struggled to understand basic English and kept trying to cancel the ticket rather than rebook it. Nightmare with Expedia staff refusing to put me through to supervisors and terminating my calls. Do NOT book with Expedia. Great website but awful customer service. On a Sunday evening the call center based in Bangalore seem to have little idea on how to help customers. In the end Expedia staff said that I had called too late and lost the money! If they answered the first call on time and dealt with the issue then the flight would have been rearranged. Is it a deliberate policy to spin out not rearranging tickets so they can then claim it is too late?

Expedia does not deserve even 1 star. I would like to state how dissatisfied I am with the service of Expedia. I am due to go away tomorrow on a holiday which has been booked through Expedia. I have been trying to arrange for the best part of a day to organize a transfer from the airport to the hotel. I was expecting this to be relatively simple but have been passed though to four different people where most of the time I have been kept on hold. The staff promise to call you back but instead leave it to another person to deal with. Instead of speaking to someone from the UK, all of the calls are outsourced overseas which means they do not care whether your problem gets resolved. This experience has left a bitter taste. After this trip I will not book with them or recommend people to them. The customer service is lower than poor. It is disgusting that they treat customers in this way. My advice is DO NOT BOOK WITH EXPEDIA!

Worst company ever. I reserved a tour in Paris through Expedia. When I got to Paris I found out that Expedia never confirmed the tour with the agency in Paris. The tour was full and they only offered half of the tour. Two months later and after calling Expedia multiple times they offered to reimburse only $100.00. I paid for the tour $1068.00. They stole my money. A supervisor even said that he couldn't speak with the agency in Paris because the day he called no one speak English in the agency and I guess that nobody in Expedia speaks French. I have been in Paris three times and almost everyone speak English. Expedia is a total fraud.

Our youngest son, age 18, went into the Expedia web page to "consider" purchasing a one-way ticket for himself and a friend from Houston to Denver. He read the "No penalties if cancelled within the first 24 hours policy" and came to me and said... Is it okay to purchase? I said, "Yes, you can cancel within the first 24 hours with NO penalties. He's on their web page and it shows the ticket is being purchased from United Airlines. He pushes "purchase" and soon receives a confirmation from Spirit Airlines. What? How did that happen?

We booked a Kite Surfing Holiday at The Indian Resort in Le Morne Mauritius. The Indian closed down, I rang Expedia to inform them. They tried to relocate us an hour away. We finally made an agreement to rebook another more expensive hotel which they would refund the difference, after a total of 22 hours on the phone (over 2 days) and then they have made it extremely difficult to get the refund. Very dodgy and NO-ONE takes accountability. They just continue to pass you on from the Lodging Centre back to Customer care and then back again. They have made the start of my holiday a nightmare!! Imagine if I didn't find out until I actually got to Mauritius as we leave in 3 weeks time!! So frustrated! I just hope that the actual refund comes into my account before I go!!! Still waiting... Is there anything I can do or do I just need to wait the 7-21 days they said it would take?

After deciding to use Orbitz for my future travels, I tried to cancel my Expedia account. There is a button under account overview that is for "account closure"; however when you press it, you get signed out with a message that says you don't have permission do that. So I called customer service and was transferred 3 times between non-English speakers who ended up telling me they couldn't cancel my account. I had to do it myself through the (nonworking) button link on the website.

I am so disappointed with the customer service with a refund. I started calling about receiving a refund due to the airline cancelling a flight 2 months ago. Every time I was assured the problem was dealt with and I would call to confirm and nothing was done. I called a month after the first phone call and they say it was dealt with, they confirmed with airline and refund should come in 2 billing cycles. Its been 2 billing cycles and I am calling the airline and they are saying Expedia has NOT processed the refund. Now trying to get someone from Expedia to call the airline help desk, as recommended by the airline and they flat out told me no. They told me that I have to go through my bank/credit card company to get my money back. So here I am 2 months later and out over $2700. I feel like they are stealing my money and not wanting to help. I will never use them again.

Expedia is a piece of junk... I will never use their service again and make sure anyone in my circle won't use their service either. I have spent the last two days to fix my trip and come to some kind of resolution but these ppl are a bunch garbage I don't even think they have conscience. Now my vacation of a lifetime is ruined and with a loss of almost $2000. I will do anything in my power Expedia suffers and any of these dumb ** lose their job because all they do is go to work and count hours not willing to help anyone out - your time is nothing to them.

Attempted several times to change ticket and was met by incompetence and real unprofessional response from supervisors and staff. Firstly, the accents made it really hard to understand what they were saying on the phone and for them to understand what I was saying. I would explain what I wanted and they would be acting like robots and reading scripts. At least with a robot, I knew what was going on. Secondly, I would be held on the phone for hours and just when they were going to solve the problem, the line went dead. I called back and they said we had to start over. I asked for the previous supervisor and they said they could not connect back. I was told I would receive a call back within 24 hours; it never happened. I wanted to to change my ticket to reroute and one supervisor tells me I have a credit and the next one in less than 30 minutes tells me a change in ticket will cost $300 plus an additional $4,000 to create a new ticket!!! Wasted my time and money. Expedia's human services are script robots with no motivation or training on providing customer service. I will never use Expedia again and have already warned others not to use this terrible travel service.

I wish that I had reviewed a sampling of some of the comments on this website. Expedia always required advance payment for any hotel reservations. Fortunately, I never had to request a refund. Enter a newer and kinder Expedia. What is their latest policy? How about reserving hotels in both Munich and Salzburg? All I had to do was leave a credit card as a deposit. I will quote verbatim with regard to their refund policy: "...your credit card reservation will be used to guarantee the reservation. If you choose not to stay at this hotel, you must cancel your reservation by calling customer support or you may be assessed a no-show charge." That sounds pretty cut and dry.

After entering all information and credit card data to pay for trip in Europe, Expedia flashed on screen. I was to be given a free hotel stay credit, 1 night in the future, and it would be shown on the next screen upon confirmation of payment. Not shown on screen or email confirmation, and I spent over an hour with a manager at Expedia trying to get it! He finally disconnected me from phone call. In addition, there was a bait and switch strategy they used with me on another reservation where after I clicked on hotel, price and entered my information, hotel price suddenly went up $50. I have made over $4,000 worth of travel arrangements on Expedia in the past month. Also waiting for a refund on an additional $1600 which I had to fight for--2 hours phone and no email confirmation, one dropped call-- in the first 24 hours of a reservation cancel.

Do not use Expedia to make bookings for any travel. This outfit are nothing more than a bunch of sharp operators. Over the last week I have tried using their services to book several hotels for a month long trip to the USA and I have failed in every attempt (mainly due to server errors on their site) to make those bookings online with Expedia. I have however been 100% successful when using other online booking agents.

If you like being put on hold forever, if you like to be hung up on, if you like no/rude/inept/cagey customer service in an accent you can't understand, if you like having to repeat the same thing over and over and over, if you like after 4 hours of being on hold you get "oh, but that will be an extra $500," if you like tracking for fraudulent charges to your account, if you like feeling taken and scammed.....Well then, this is the company for you!

On May 23rd, 2014, we found a hotel on the Expedia website. Screenshot can be provided. It showed the room was $130 USD for each of Saturday 24th and Sunday 25th. When we click book and enter our credit card, the resulting confirmation invoice email shows the Sat night was booked at $842.95 and $130.18 for Sun night with almost $100 in taxes for a total of $1,070.44. Expedia outsources customer service and you cant get them to understand the website error or accept the proof of documents. Expedia claims no refund policy and our bank will not go against that alone. They also claim we didn't dispute in time even though we have the email they replied to us that shows when they received it. My attorney says it will cost more to fight it.

Upon arrival at Los Cabos Airport in San Jose Del Cabo, Mexico I was told by the Dollar Car Rental Agency representative that the insurance I purchased from Expedia was not accepted there even though it states clearly on the voucher it is for Mexico. The insurance I had to buy for a week was either $383.00 with a $30,000 hold on my credit card or $553.00 with a $5000 hold on my card. The agent told me that many people have the same complaint and that Expedia is aware of this issue but continue to sell this worthless product. DON'T RENT THROUGH EXPEDIA. Wait until you get to your hotel and ask the front desk to help you with a car rental. The hotels get discounts from car rental agencies and you don't have to pay the 16% airport tax.

We arrived at the airport to discover the flight had not been booked despite previous confirmation from Expedia with the confirmed itinerary. Call center staff were absolutely unhelpful and would not speak to me. They sent me an email confirming the booking had not been made and they were unable to assist. Thank you Expedia for ruining our family holiday. Absolutely disgraceful. Should not be allow to operate. Do not use Expedia. Get a quote from them and then go to reputable agent to price match.

When on vacation last year, Expedia messed up the reservation at the hotel we were staying at so after a long ride from NJ to Florida, we found ourselves with four tired children and two annoyed adults with no place to stay for the night. Although Expedia promised to make it right and provided us with two $100 credits, now that we are going to use them, we are being told we cannot. Only one coupon can be used at a time. Not only is their customer service outsourced, but they are insensitive to a customer's frustration. I tried to write a complaint to them directly, but of course that part of the site is not working.

Every time I tried to book to Cuba, Expedia insisted on sending me to Havana Florida. They lied to me and would not book to Cuba even though they have .ca in their web address. This company is operating in Canada under false pretenses. They won't book Americans to Cuba because Americans are told by their government that they are not allowed to go to Cuba. They are being promoted by Air Miles, which is a Canadian company. Air Miles and Canadians in general should have nothing to do with this company. That goes for all of the American overkill travel agencies operating in Canada. I am telling everyone I know not to use this company and their overkill friends operating out of the U.S. and pretending to be Canadian. It's pathetic!

Booked a motel through Expedia. Got no e-mail confirmation. Called motel, they said Expedia had all of the info, and they only saw that reservation was made. No reservation # could be given out by the motel. Tried to call them (Expedia); got automated answering program. Gave only 4 choices, none of which fit my problem. They charged my credit card the day of the reservation, some 17 days out. Said reservation could not be cancelled when motel ad said that it could be within 24 hours. Skip Expedia; make your reservations direct so you can be in charge. Won't use Expedia again.

Where to start? Expedia uses an Indian call center with people that have a poor grasp of English - an initial change I had for my flight inexplicably included my fiancé too, after spending 45 minutes on the phone with their rep. Two change fees, but charged much later. Meanwhile, they charged my fiancé another $342 for no reason whatsoever. We have both been put on hold for now literally hours while they continue to screw up our flights, make repeated charges without permission, and lie about crediting our accounts and sending confirmation emails that never arrive in hopes you just get tired of fighting and spending hours on the phone.

We made flight reservations in February for an extended family vacation late June. Four days prior I checked online and there were changes made to our flights. Our departure which had connection was located at a different airport with different time. We had made reservations in Feb. to get good seats and also so that our extended family can be on the same airplane departing from vacation site. Then at our connection, we were planning to go our separate ways.

In 2011, I had a honeymoon booked through Expedia and it was the most horrible experience of my life. My wife and I went to the Dominican Republic and stayed at the Princess Caribe resort, where upon the second day we both came down with dysentery. I suppose we could have contracted it from the water/ice used in our drinks or maybe from brushing our teeth even though we didn't swallow any water. Needless to say we were violently ill for the remainder of the stay.

Scam is what I would call them. I tried to book online and it would not go through so I then called them they gave me my total and then I got disconnected from them. So I called back and they disconnected from me again after giving me my total. So then I called back a third time and they up the charge for almost $100.00. I talked with a manager and he said there was nothing that they could do. I told him that I am paying for them to hang up on me. I will never use them again. I cannot believe that they would be such a scam. They just want more money instead of having a customer. WOW what a crappy way to do business!!!

I am writing to complain that Expedia in Germany and probably worldwide has programming errors and they don't want to take responsibility of this. Furthermore, their customer services is quite bad, not fair and don't help customers. Few weeks ago, I tried to make a booking online but I got an error message saying that there was an error and the booking was not possible and I should contact the customer service to continue with my booking. Because I wanted to avoid expensive telephone costs using my cell phone and also because I was already travelling, I didn't call so I asked my boyfriend to book the same hotel over other website.

I have used Expedia in the past and not had any problems. This time, however, I needed to make a change because our return flight, which we booked months in advance, was changed--twice. The final change included a 3 1/2 hour layover and instead of returning at 7 pm, we would return at 11:00. Since we are traveling with our 6-year old, this wasn't acceptable. I called Expedia (since they have no email), got someone obviously in India, and was told that I would have to pay $200 per ticket to make a change. She then said my best option was to wait until 24 hours before the return flight and call Delta so it would only be $50 per ticket. I told her I wasn't happy since we didn't make the change to begin with. I decided to call Delta right then and they changed the tickets immediately and with no charge. I will NEVER book another flight through Expedia!

I booked a flight to Florida through Expedia with American Airlines. When I was finished booking, I notice that they had assigned me seats for the return flight, but not the outbound flight. When I called to inquire. I was told by the Expedia representative that I would have to contact the airline directly. When I called American, I was informed that the seat assignments would cost an additional $150 in addition to the booked flights. When I protested that I had already PAID for the seats through Expedia, they in essence said "tough luck". I had been a loyal Expedia customer till now, but NEVER AGAIN EXPEDIA!

We purchased two round trip tickets to Milan Italy from Denver, CO. We paid with a credit card. The next day we received notice that Expedia could not full its sale of the tickets because the airlines raised the fare. Expedia cancelled our purchase. Then Expedia charged our credit card for $154 for booking the flight through them. Is this insane?! We are now on the telephone with their customer service people trying to get them to refund our money. We received nothing. They breached the contract of sale and now are charging us for nothing.

My sincere suggestion is that NEVER do business with Expedia, unless you want to take a chance to go to hell. My personal experience is extremely painful. I booked four JetBlue air tickets through Expedia on Feb. 1, 2014, and then cancelled them, one on the same day and three on the following day. As of now on June 19, 2014, they still have not refunded me one ticket (USD 359) even though they sent me an email on March 30 saying, "Our records show that your ticket refund was completed with no penalty charge on March 06, 2014 due to airline schedule change. Amount refund per traveler is USD359.00 for a total of USD1,077.00."

A few weeks ago I booked a round trip flight and a car on Expedia.com. I booked the flight late at night and before I finally closed my booking I selected the protection plan to ensure if I needed to cancel or change my flight, there would be no problem. A few days later, I realized that I booked a pm versus an am flight. At first you would say no problem - you purchased the protection plan.

I searched for a specific hotel on Google (Comfort Inn and Suites, Orem, Utah). It took me to a site with the hotel picture, information and a banner with a reservation phone number on it. I made a reservation and they took my credit card information. I called the property about another question and they told me my reservation was coming up for Expedia. I told her I did not use Expedia and she said that is how it was done and that I would be charged immediately for that. I verified this with American Express. There was no place on the site that indicated Expedia so this is deception in my book. I called back the number I had originally used and it was apparently an affiliate of Expedia. I cancelled the reservation immediately and will be more careful in the future to be sure it is an actual website for the property I search. I will never use Expedia or any "affiliate" again.

I have been using Expedia for over 10 years for national and international travel. I had to make a hasty booking for a conference in a country I haven't yet visited. The trip resulted in 2 stop flights going and returning on many airlines, all booked through British Airways for close to $2000 (it's a popular travel time in Europe). I was surprised since I was leaving from one of the biggest airports in the United States to a common destination in Europe. In fact, it wasn't until after booking that I discovered the only return options required an 11-hour, overnight layover in a tiny airport in a tiny European city with no major hotels. I was okay dealing with the 2 stops, if I had to, but this took the cake. I had no desire to be stuck in a small foreign city, just because the airline couldn't make a connecting flight in the late afternoon on a Saturday. After making the booking, I was informed there was a better route with direct flights. Unfortunately, I missed the 24 hour window, which is completely my fault.