Expedia Reviews

Expedia has a responsibility to honestly represent the Hotels they provide. If the Expedia Customer has an immediate problem with the reservation Expedia has provided, they must stand by the customer and advocate the customer's concerns. The Customer could have reserved a room directly with the Hotel, or with any other of the hundred travel sites and have more confidence with their reservation. Expedia provided nothing more than to exploit their own customer. Expedia offers up hotels at Slightly reduced rates with no buyer protection whatsoever. When their customer calls them on their horrible business practices, they either hang up the phone or hide behind their unfair business policies. I find it hard to believe a publicly traded company will continue with a successful business for long.

I asked the travel agent to send me a confirmation email for this new flight and ask them also to send one email to my girlfriend as well but the email they have on file to my girlfriend doesn't even exist .. I have no clue how they came on such an email at all. The flight from Prague to Washington went fine but a week later after my GF wanted to board the flight back to Prague she was unable to do it...

The Brussel Airline told us that Expedia canceled the flight but they cleaned my account and took the $1300.20 out of my account and after spending again 4 hours on the phone with them the only answer I got... "we don't understand that your credit card has been charged" and they send an email to the transaction office and I have to wait 48 hours...if I want I can book a one way fly to Prague with them... I can't spend again money for a new flight because I only have 100 $ left and my girlfriend can't fly home now because of Expedia... I called my bank now and claimed a fraud against Expedia for cleaning up my account but do not provide me with any service at all. I really need some help.. I googled on the web "trouble with Expedia" and came across your side and find out that many other people having the same problem as I have.

I want others to know they are much better off booking directly with the airline because the airline is more obliged to honor their booking details than booking with Expedia which claims to be only able to accept my money and mask my "requests" as the real deal, but with no obligation to try to work with the airline on my behalf. I have been a frequent flyer for the past 25 years, and have almost always booked directly with the airlines. Lesson learned: I will not book through Expedia again.

On the 5th call, I was finally told that there were NO flight from Johannesburg - not the next day or any day. NO flights were offered to me. The ONLY alternative was to take a flight that was Atlanta to San Diego to London to Windhoek - insanely long and complicated. I was very angry at the lack of help offered by Expedia. I said to cancel the flight and I would rebook (with someone else). I was then told it would take 8 weeks for a refund and there was no way to get it sooner. I now have to buy new flights and Expedia has my money. I will NEVER work with this incompetent and unhelpful company again.

I immediately called expedia customer service to rectify the reservation. After being transferred, put on hold, and then explaining my problem with the representative, I was told I was being transferred to a supervisor and was promptly disconnected. I called in a second time, was transferred again, was put on hold even longer, got nowhere with the second representative, and upon being transferred to a supervisor, was disconnected for the second time. On my third time calling in, I got to a more competent representative and recounted my problem for a third time. Over the course of the next two hours, I spoke to four different representatives, escalating each time to another level of supervisor, until I was told that was in the Expedia corporate offices -- but the company maintained that there was nothing that could be done to change the reservation without a penalty for the entire amount of the booking -- $1,362. I even tried called the Crowne Plaza in Portland, but they said only Expedia could cancel the reservation.

When I got the key and went to my room it was nothing like the pretty pictures I saw on the Expedia site. The bed had no frame. It was just a box spring and mattress set on the floor. I had no phone. The TV worked poorly. The bathroom door had no knob on it. The next morning I went to see the pool, which had no water in it, and it was in disgusting condition. It appeared it hadn't been in use for quite some time. I paid $70 per night to stay in a room that was not worth $30. The condition was far below substandard. I stayed in this dump for 7 nights, and paid more for this slum, than I pay for a full month's rent of my apartment. I received dirty looking stained towels. The bed sheets were never changed throughout my 7 day stay.

I called Expedia after returning to Kentucky, told them how upset I was about this hotel room and how it had ruined my vacation, and asked for a refund. I was told there would be no refund, but they offered me a $50 coupon, which does not nearly satisfy me, after staying in those deplorable conditions that I would not recommend my worst enemy staying in. And I also told the person I spoke with that I strongly suggest they remove this hotel from their booking list, because I would not want another traveler to share the experience I had. The hotel still remains on Expedia's booking list which shows me that they condone hotels in deplorable condition and think it is ok to send people there. Therefore I will not trust Expedia for any future trips I may make. I would not want another ruined vacation. I work too hard to earn!

We spoke to Alex and his Supervisor who told us that they could not help us, even though they knew Expedia made the incorrect booking. Instead they told us that we needed to pay extra to get these ocean view rooms, even though we already paid for them in our original reservation. Clearly, the Expedia agent who booked the reservation made the mistake. Instead, Alex and his supervisor put us on hold for over 1 hr, and to make matters worse, hung up on us. I would highly discourage anyone from using such unreliable service, especially if you're going to a foreign country. You'll be on your own, with no help from Expedia.

I contacted Expedia on arrival at my home. 3 hours of being on hold yielded the advice to put my query in writing. I certainly had the impression that I was being left on hold for increasingly long periods to encourage me to abandon my complaint. This only made me more angry and upset. The answer which I got almost two weeks later that Expedia was not at fault did nothing to improve my feelings towards this global conglomerate.

I requested a person in a senior position whom I could speak with. I was told that they had tried to contact me but that my phone number was invalid. Seems to work for everyone else. I have investigated the issue with the airlines involved, they have told me that no ticket was booked. Two months later, I continue to try to exact an explanation and the reimbursement of my flight cost. I will never book with Expedia again.

When I did not hear back by noon on Aug 13th, I made another call to Expedia. I spoke with a different lady this time and gave her an update on my previous conversation. She reviewed the details and called BA customer service. After a long wait (45 minutes), she confirmed that I could change the ticket for about $835, change fee of $165 included. After a wait of another hour during which the agent periodically checked on me, she finally said that the BA agent was taking very long and to keep me from waiting she took my credit card and cell phone information with a promise to revert after completing the changes. The whole call took about 1 hour 45 minutes.

After 3 hours, I called back to check if the change had been finalized. The lady took my information and requested me to wait while she checked on the status for me. After waiting for about 50 minutes, I hung up and called back. This time, I noted the CSR's name, Edward. To understand what was going on, I gave him only my itinerary number and asked him to verify if my request for a change was made. Instead of reviewing the work done by the previous agent, he started the process all over again. I asked him if there were any notes from the previous agents on the itinerary, to which he said that yes there were but he was not sure what was done, hence he would start from the beginning again. He said that I would get back about $2400, less cancellation fee of $330, if I cancelled the ticket and that there were no seats available on the same class of travel and that I would have to book myself on a higher fare business class for the return leg either on 18th, 19th or 20th (I did not want to check beyond that). The change in fare with the change fee would come to an additional $3600 approx.

This whole interaction took between 30-40 minutes. I informed the agent that I would stick with my current schedule and not make any changes, but I requested to contact a supervisor to complain about the service I had received. He said that he would leave a note for someone to revert, but I insisted on talking to a supervisor. Finally, he put me on line with a sup named Dante. I informed him about the poor customer service I had received and how I had rescheduled several appointments based on the discussions with an agent that morning. He said that he would check and revert. I insisted that he check the notes and give me the reason the change was not made by the first agent that morning. He informed me that he could not get in to the notes because the itinerary was open and probably someone was working on my request. He said that he would check in about 10-15 minutes and revert. As of 14th morning 10 am, there is no call to the number I had given them or email from Expedia. As an Expedia Gold member, a regular customer for over 15 years, and a traveler in the middle of my travels, I am really vexed and disappointed by the way I have been treated.

Anyways, as my Mom was sick, I bought a new ticket ASAP. Then I followed up with Expedia again to cancel the previous ticket. Again after around 7-8 hours of torture on phone, they finally told me the amount I can get back is $4????? $4??? Really? I spend $1000 plus on round trip ticket and they are saying it's $4? And above all, the same thing they could have done in 30 minutes to that too at max. No???

So please, please, please. Never book any ticket from Expedia and if you do because of any reason...never call them. They are worthless. I will tell you the pattern. You call somebody. The call goes to Philippines/India, etc. and then they will say as they don't have full info in the system...please wait. And then you just wait. Couple of times, I waited for an hour and then they disconnect the call without even updating you. And then no call. Above all, you call them again and all the information you provided or discussed is all gone and they force you to start from the scratch. Expedia, you were the best. Now you are the worst. Goodbye.

I said, "I couldn't do that since it is your responsibility for giving me the correct air ticket in the name which I gave in the Expedia website." I am calling them daily regarding this for past 6 days and every day minimum 70 minutes in hold for them to come back and tell some excuses. Today, I was in call with them from afternoon 2 till evening 7:30. Within this 5 hours, I talked to 4 different representative since the first 3 representative put me in hold and they cut the call abruptly. The passenger name was missing the last letter in the Air India ticket. The reason Expedia gave for that is, "It is the problem with Expedia that they cannot hold more than 24 characters passenger name as a whole including spaces and your passenger name is 25 characters so we truncated the last character." This is the responsible answer I got from EXPEDIA customer care representative JASON.

I asked them, "If it is so, then why don't you design a website which throws an error if a passenger enter name which has more than 24 characters?" They had no answer. At one point they asked me to cancel the ticket with cancellation charge $81 which I should bear now. The last customer care representative from EXPEDIA said that whatever other representative said was not true and Expedia has no mistake on them and it is AIR INDIA fault for not accepting the last character. She asked me to talk to AIR INDIA and they are not responsible for anything else - go ahead and cancel the ticket. Throughout this issue, I have talked to more than 8 customer care representative and everyone took no responsibility than interested to put the call in hold for minimum 50 min and come back with a lie/excuse.

Why should I call Air India for the ticket which they booked wrongly? They are forcing me to take responsibility for their (EXPEDIA) mistake. I am really frustrated with their worst service. This could be the worst service anyone could provide. I have spent almost $1300 to buy a problem. I would never ever in lifetime recommend this guys to any of my friends or family members.

Eventually after 3 days and waiting for a supervisor to ring me back but who was either gone for the day or in an emergency meeting on the 29th, the original flight was rebooked. On the 30th July whilst at the airport, the flight was cancelled again and at present they have left it as the Columbia to Atlanta flight on the 13th then 24 hours later, the flight from Atlanta to Manchester on the 14th. I rang again on the 07/08/14 when I returned from taking my daughter to the USA and I am told I have to accept or they can offer a partial refund taking up to 12 weeks to recover. As a single flight is the same price as a return this again disadvantages us and 12 weeks wait to get the money to book another flight is not acceptable.

I went with my daughter on the 30th July and was flying back on the 06/04/14 and whilst in the USA also got an email saying my flight home had been cancelled. I spent 2 days sending emails and ringing eventually Delta to get back on this flight. I then had to wait at the boarding area till the last minute to be given a boarding pass as the flight had been overbooked. The whole experience has ruined my holiday and caused great stress and anxiety to us both and still not resolved for my daughter home journey at Christmas.

I called back. This time, and American-sounding man straight out of central casting for New York jerk answered and was immediately rude (before I could even be rude first) and aggressively stated that Expedia was not a travel agency and that my confirmation number was not an Expedia number and that he couldn't help me. I stated that the hotel confirmed the reservation was through Expedia... He cut me off in mid-sentence and in a tone one notch down from shouting asked why I would believe the hotel? As if the hotel were going to lie about something like that. I asked couldn't he look up my name and the hotel name and dates... He cut me off again about this isn't a travel agency and refused to help me. That was probably the worst customer service call I've ever had.

I called the hotel again to double-check that it was Expedia listed as the third party, and it was (unless I'm just a dupe for the nefarious Hilton conspiracy to claim Expedia responsible for all of its bookings, as the call center guy seemed to believe). I also checked my credit card and saw that there was a charge for travres*us fees which apparently corresponds to Expedia. So I called Expedia again (I'm a glutton for punishment). This time I found myself connected to the subcontinent again, whose employees, if incompetent, were at least friendly and patient. I explained the byzantine situation yet again, and at least this time met with someone willing to try.

After exhausting the traditional routes to find my reservation (neither my name, phone number nor email address produced any results, not unsurprisingly given that the reservation was not made through Expedia's website), she finally acquiesced to my repeated pleas to simply search for the hotel name, dates of my travel, and my name. Unfortunately she could not find the hotel, even though I was reading the name of it to her directly from the Expedia website. She put me on hold to talk with a supervisor, then the call hung up.

Fourth call: this time I try and bypass all the preamble and simply plead with the new woman to look up the hotel, because it must be in their system. After about 10 minutes of repeating myself, sounding out words, spelling words, success! She actually found the hotel, and, after asking for my name 3 more times, found my reservation. Hallelujah I am saved! Except... the reservation is actually with a subsidiary of Expedia called... Travelscape (cue foreboding music). I am given the phone number and then connected... to a recording with no option of speaking to a human.

The menu option for "cancel reservation" takes you to a recording telling you to go to their website (which they don't even specify - how shady is that?). At no point does the recording even identify the company as Travelscape. One of the options allows you to get an email of your itinerary, so I type in the original 2 numbers I got when I booked the room. No dice. I hang up then google their website. Nothing!

There is no website for Travelscape. Try googling it. So now, just for giggles, I call Expedia one more time. I explain that their subsidiary does not allow for the possibility of cancellation. I'm put on hold for 20 minutes. Then without anyone coming back on the phone to talk to me, I'm transferred to.. wait for it... the automated, unidentified Travelscape phone menu again. There is no escape. The remainder of my phone calls will be to the credit card company, hopefully to get the charge cancelled. What could go wrong?

I got the confirmation email and I verified with the airline. All is perfect until few minutes later, I received an email of cancellation. I have replied with my contact number I had a customer service on the phone to verify the debit card, all was fine and the phone conversation followed up with an email confirmed that the issue has been solved and request a rebooking. I was wondering about the previous one and especially how could I do a rebooking with a new payment? And what was the reason? And what was the sort of my money?

I called up the customer service till phone credit off as it is an international call and I was waiting for long without any reply. Then, I start sending emails till I receive a reply that they refund me, so I tried a rebooking to find out that no refund has been done and the balance I have in my account they have deducted and the booking has not been done due to the insufficient fund, why they deducted then?

I have sent many many emails, I received two short reply (the refund will take 5 to 10 business days). I have mentioned clearly it is a debit card means once you refund, it will be credited in the account, and requested to revert back to me with the appropriate answers why it has been cancelled first? How can I trust them again? And why they did not refund me? Why they deducted for an uncompleted booking?

I am more frustrated as my husband could miss his appointment as I made all the booking on my husband name and he probably will lose his business after all what we have paid, we are not able to pay more to arrange the trip to NYC. Please help me with advise and if any has solved similar issues with Expedia, please share them, as my issues is dated from couple of hours.

I called Expedia's Call Center and explained the situation. After a discussion with an agent she transferred me to a supervisor named Zander. This guy said that he will cancel the return tickets and send a full refund but I had to wait on the line even though I told him that this is an International line. After holding me for a 15 minutes he said that he can't give me a refund and all that he can do is cancel the tickets.

This made my bad day worse. I was very angry with his attitude and asked for his supervisor or complaints department. He then lied that he was the supervisor and that I should leave feedback through website or call tomorrow. At the end I was lied, I got no refund, I got terrible service and this phone call with this so called Zander cost me 50 USD!! I am really really disappointed from the way this guy represented Expedia.com. He also told me that this is not the US but Philippines. I will never ever use Expedia.com again and inform all my friends about this very very unprofessional experience I had. I really wonder Expedia Call Center SLA levels?

The manager then told us that there were other rooms available. I became very upset because the manager was not honest enough to offer us 2 good rooms at first but tried to see if we would accept a poor conditioned room. I decided to cancel the reservation for both rooms before checking in. The manager told me to call Expedia customer service; I did not know Expedia owns Hotels.com. Immediately, I knew that I will not get the help that a customer would get from a business with an integrity. Hotels.com did not offer to cancel our reservation for the day without any penalty even though we did not check into the motel. I would not check in knowing a manager tried to offer an inferior service/product. I would not use Expedia and any of its subsidiaries until it change its attitude of being "the middle man only" and until its own up some responsibility. Expedia service is not even in the same league of Amazon.com. Thumb down for Expedia and Hotels.com.

Finally, I called again today (call center is somewhere in the Philippines), and a supervisor told me that she needed a credit card to give me a refund. This is utter nonsense, since I have canceled other reservations I made through Orbitz and Agoda, and those refunds were credited to my PayPal account in seconds! I have filed a dispute through PayPal, but that might take 30 days. Beware of Expedia!

From the pictures, it looked like a nice enough place, close to Van Ness and the civic center. And not knowing much about San Francisco, I booked it. After all, all we needed is a clean place to stay and sleep in. The price showed as non-refundable, but being naive and not knowing much about the hotel, my reasoning was that we are going to San Francisco for sure and had no reason to cancel, so I booked it.

When we arrived, we found out that it was not a hotel, but a motel, situated in the heart of the worst area in San Francisco, called The Tenderloin; an area full of bums and prostitutes. We found later that it was risky to walk around that area, especially at night. The motel had outside halls and smelled of urine. The first floor hall floor had paddles of water and was littered with trash (fast food wrappers, needles and other trash). We actually had to skip around to make sure not step in it.

The first floor was below the street level where the parking is, so anyone walking outside the place can peek in. Beyond the parking, in the alley was a group of bums with their carts, sitting, conversing and eating. Two of the bums approached us and tried to strike a conversation, I was afraid they will do something. We avoided them. We went to the motel's office and there were two bums sitting and eating their fast food and a third one arguing with the office person. When we finally were able to talk to the office person, we told him we were unhappy with the accommodations. He gave us a key to another room on the 3rd floor.

When we got to the room, there was a strong smell of urine just outside of it and the room was dirty. The furniture looked like a second hand and the bed covers had holes in them.This was just too much for us. This was definitely not what I expected for the kind of money I paid. We went to the office again and told the guy that this is not what we expected and that we felt we were misled and over charged for the accommodations.

We told him we want to check out and get our money back. He said it is non-refundable and the only person who can refund it to us is the manager. We asked him to call the manager. He refused, saying he already tried to call the manager a few times and was unable to find him. We argued with him, trying to convince him to call the manager, but to no avail.

I called Expedia. Their customer service Kathy was sympathetic of our plight, but said she needed to send me to another department. She gave me this booking Id#. I waited about 30 minutes. No one came on the line. I hung up and called Expedia again. This time, I spoke with Heart. She was sympathetic too, but said there is a department that handles re-location of customers in our situation. She gave me a case number. She put me on hold again. I was on hold about 30 minutes and about to hang up, when Eva answered the phone.

Eva told me that they only re-locate people if the hotel is totally booked when they arrive at the hotel. I explained to her our situation, but she was not sympathetic and told me I should of read the reviews for this hotel before booking it. I did not like her answer and asked to speak to a manager. She put me on hold again.

A guy (who I don't remember his name), came on the phone a repeated what she said. No matter how many times I tried to explain, I was not able to get through to him. I hung up. We called around in our desperation to see if we can find another hotel. After many calls, we were able to book another hotel (the University Club) with the help of a relative. I went to the office and handed the keys to the guy there and we left.

When we came back, I called Expedia again on 7/7/14 and spoke with Laura. She too was sympathetic, but said she needed to send the case to Expedia's research dept. She said they will contact the hotel and will try to get the money back. She also said that Expedia will contact me via phone and in writing. However, I never got any communication from Expedia since.

Expedia lost me as a customer forever. I feel that Expedia, as a respectable company should not offer such hotels as part of their selection. It is misleading, advertising this place as a 2 stars hotel. This place is below the stars standards. Unsuspecting and naive people, who have no idea what they are getting into, can fall into the trap. I would like to receive my money back and get a letter of apology from Expedia.

I am now on my 13th call to Expedia in two days, after they moved my flight to an earlier departure WITHOUT TELLING ME, much less discussing it with me, causing me to be stranded in NYC overnight and causing me to lose a whole day's pay, night in a hotel and two cab fares (not to mention the frustration and general inconvenience). I'm now on my 4th call today, on minute 65 of holding for a supervisor, after having been disconnected now 3 times (today).

Not only is the service they offer a total joke, since they clearly (based on my own and the other accounts I've read here and elsewhere) have no intention of providing the service you've paid for, but forget customer "service" - even if you can understand the person on the phone (once someone actually answers - hope you have plenty of time to wait and aren't trying to get somewhere before the end of time), they definitely won't be able to help you. They will disconnect you when "transferring" you to "someone who can help" or "another department" or a "supervisor". Then, when the "supervisor" or whatever actually gets on the phone, they'll also disconnect you.

I'm now on minute 71 of my latest hold. I'm not giving up. They're going to hear from me if it takes me the rest of my life. I've got insomnia and an unlimited plan on my cell phone. I can sit on hold with one earbud in my ear every day while I get other things done. I also have plenty of media connections who will oblige. Twitter, Facebook, Instagram, Etsy, smoke signals, carrier pigeon. Whatever it takes.

This guy was a flat out liar or con artist! I told him I wasn't interested after all and asked our corporate office if they could book the room. They could for less than half of what Expedia, masquerading as Hilton, quoted me and there was more than one room available. Watch out for these people and do not book anything with them. I would rate this company a minus 5 stars if I could!

The latest communication "If your hotel needs to speak with us regarding payment, please contact us at the number below". This phone number does not exists or is unreachable!!! Further it is Expedia that owes us monies which have been delayed for no fault of ours. Surely they should be contacting us? The attitude for such large hospitality company leaves a lot to be desired. I strongly recommend that travelers should think twice before using this company for any of their travel needs.

I called Expedia back, explain my situation, only to be informed, I need to pay additionally because I am changing my reservation. (Am I being PUNKED?) I ask them why would they charge me when they made this mistake? They hung up. I had to start the process over. It took 4 calls, 4 hours to resolve this issue and get booked into another Hotel. When I checked in, I was charged an additional 100.00. They WANTED cash for incidentals (blank stare), only to get to the room and find gnats flying around the room and it smelled like musty asses. It is now 6:13 pm and I need to shower and still get some dinner. So, I am pretty much paying now to wash my ass.

I shower, get dressed and grab my overnight bag and head back to the front counter to check out and get my 100.00 back. I figured I would call this evening and get a refund for the money they charged my credit card when I first made my reservations. I also had an opportunity to read other complaints from customers and this is their normal practices. I am on the phone now being told that this is my fault because I authorized them to change the reservation...wtf??? This should be interesting, I have been transferred again....smmfh.

I received a cryptic email about 7 hours later, not addressed to me the person who booked and paid for the tickets but addressed to my husband. I called Expedia to find out if they really sent the email and they confirmed that they did. They also said that they could not book the tickets because the two airlines didn't have a "co-share" agreement, so the price was invalid. I was told that I could book the same flights but as one way tickets or book something else. Both options were hundreds of dollars more but since those were the only options I was going to book a different flight. But first I checked my debit card to make sure the money was refunded.

What I saw were multiple charges from Expedia for $84, $90 and $1 which I was told were pre-authorization charges to validate my card which is a straight up lie! Card authorization is usually $1 and credited back to the card once the validated. Then two more charges for $1,647.92 and $21.00. The total charges were $1,822.92 but the final price that was displayed on the screen when I purchased the tickets and on the confirmation was $1,647.92 so what were the extra charges for??? They couldn't tell me

4 hours on the telephone with Expedia and my bank and 5 days later, I still haven't been refunded the money. I called about the $21.00 booking fee and was initially told that it was non-refundable. After 30 minutes on the phone and me repeatedly telling them that since they didn't issue the tickets I shouldn't be charge a booking fee the agent agreed. But there still hasn't been any refund!!! This was the worst customer service experience I have ever had. Through no fault of my own money is tied up because of inept refund practices. I am advising everyone I know to find alternatives to booking personal and business travel.

I asked to speak to her manager... Her manager wasted my time... so I asked to speak to her manager... and her manager was also a waste of time. Finally "the manager is going to answer my call". MY mission to figure out if they believe they are doing a good job, and of course to let them know they are not. Finally the corporate supervisor of customer service "Patti" picked up the phone. She explained that the rep did a bad job and that she can offer me $50 voucher. I declined. I will NEVER make travel plans with them again. Just make plans directly with the hotel, it is less of a hassle. BTW the original rep has such a thick accent!!! 28th and 8th still do not sound the same though!

I called a travel agent that booked me a very expensive ticket through another airline that was flying to Tel-Aviv around the same time. When I arrived at the gate I realized that the flight I had booked wasn't canceled at all and it was actually flying. I don't understand how they can lie like this to their customers on the phone after making me wait for an hour and send incorrect emails. All of this had cost me a fortune and beside that it's completely unethical for a business like that to treat their customers so badly. I would recommend anyone not to use Expedia again. I'm shocked at how I was treated and would like to take legal action against Expedia if I don't get damages and compensation.

Not 2 minutes later, I received a threatening message in a foreign language, and two sentences were in English and it threatened to "pray for my death" and that "my relatives would be hurt". I translated the language and it was Filipino. I called back to the "call center" to get that individuals name and the supervisor "Kriss" was useless. The representative I spoke with prior to speaking to this supervisor stated they were located in the Philippines yet the supervisor stated she was located in Honduras!! It's too much of a coincidence that I do not know anybody of a Filipino descent yet I receive a threatening message in a Filipino language and the disgruntled representative that assisted me was Filipino.

I have never experienced anything like this in my life, and I hope these employees are held accountable for their actions if they ever get caught! I waited on hold for an hour to speak to this supervisor so she can simply tell me that there is no way of tracking down this individual yet this individual is taking other people's calls and their personal information as I type this complaint. It's a sad situation!! Needless to say that I WILL NEVER BOOK WITH EXPEDIA EVER AGAIN!!!!!

Finally, I had a nice lady who sincerely tried to find out what happened, and she told me that Delta didn't issue tickets for the flight for unknown reason. But when I asked her if Expedia can reissue tickets, I was told that I would have to book it from scratch and can't even take advantage of the package pricing. Our hotel reservation was still in place, and I was told that I cannot change the hotel reservation. It was two days before the trip, and my parents were supposed to meet us there. I asked for the manager, and the lady transferred me to the manager (I waited about 30 minutes for him), and he said "I'm sorry, there is nothing we can do about it", then hang up on us!!!

I know that this is a rare case, but it was not our fault. Expedia could have at least notified us when the tickets were not issued by Delta for whatever the reason. We ended up booking flight through another travel agent, but we could have just gone to the airport relying on the initial receipt from Expedia, and finding out that the flight was not booked at the airport. Plus, their customer service was horrible. Sounded like the call was connected to overseas, and the reps were not helpful at all except for one lady. I felt that there was no accountability for errors like that, and there was nowhere we could go except for that horrible customer service line, where I could be put on hold forever. I would never use Expedia after this horrible experience.

Until today. Today was the last day I ever go on that website. Yesterday I booked a ticket from the USA to Brazil, and everything went smoothly. I woke up today to an e-mail from Expedia, asking me to call them. And so I did, and they wanted to charge me more for the ticket I had already booked. I do not understand why I am supposed to pay $300 more for a ticket I had already shed over a thousand dollars for, and that was supposedly booked and confirmed according to the e-mail. They ended up canceling the ticket, issuing a full refund, but now my trip is seriously compromised. I was a loyal Expedia customer, but this was the absolute last time. I will never again use this website; they have no sympathy for their customers.

Expedia listed it as in south Portland, but in reality it was 20 miles south of Portland, and they kept that information from me until AFTER it was paid for. With the temp around 100, in full protective gear, on motorcycles, in ungodly bad traffic, I almost passed out. We had to ride the shoulder to an exit, and then found a grocery store to call Expedia. The "service" representative declared that since the hotel was paid for it was non-refundable. After several minutes, it was obvious the ESL agent either could not understand my position, or simply did not care, I demanded to speak to their supervisor.

After over 20 minutes of hold I was able to speak to someone else, who attempted to parrot the first person's words. After some debate, they agreed to change the location. While on hold the call was disconnected by Expedia. I had to call Expedia again, and start all over, demand a supervisor, and go through the entire story, for the fourth time. Due to the extreme language barrier the supervisor was not able to understand or communicate my requirements, and it took almost another hour to finally get a room nearby. I had been in a grocery store deli sitting area for over 2 hours by the time we got a room, and in the end I had to pay $600 for 2 nights.

While I refuse to allow Expedia's lies, deceptions, and price gouging to be the defining moment of that trip, it is extremely frustrating to realize it was Expedia's unscrupulous behavior that was the ONLY negative for the trip. I own and operate a successful construction firm. I did not accomplish that by associating with liars and cheats, or by subjecting myself to nefarious vendors. I will not ever use them ever again in the future.

I then asked to change hotels and was placed at the Villa del Palma. When we arrived we were given Standard Rooms and not the Deluxe Ocean View Suites we expected. We complained to the front desk and was told there was nothing they could do because that is what Expedia had ordered. I called Expedia when we got back to the States and basically was told they would not do anything for me because I had accepted the change by staying in those rooms. (what were we supposed to do, camp out in the lobby) - I did not accept a Standard Room is lieu of the Deluxe Ocean View Suites. Then I asked for a cost difference and was told they don't give out that information.

At this point I went to American Express and disputed the difference in price. After 7 months, this issue is not resolved. They keep giving American Express the same run-a-round that they gave me and would not provide pricing for the rooms at the Villa del Palma. Basically Expedia stole approximately $5900 from us for the differences in accommodations. I have also gone to the Better Business Bureau, and the Federal Trade Commission. If Expedia is representing me as a Travel Agent then they should be accountable to me for my purchases and provide an itemized statement for the Villa del Palma. And a refund for the overcharge.

I had to make a connection back to the United States in Beijing, so I said I would buy a ticket. Ooops, only first class. First class was US$200 more than the economy ticket I had booked. I bought the ticket regardless and made my connection. Yesterday and today, I have been trying to get Expedia to explain what happened. The voice did not speak English very well and could not understand the problem. Sorry, I dealt with Expedia. I have not had an answer as to what happened other than it is the airline's fault. I hope other take heed and avoid Expedia - their system does not work and they do not accept responsibility for their error. Use Expedia at your own risk. I will never use them again.

I've never been so frustrated. So there are no deals on Expedia. They try to hook you with a low advertised price and jack it way up just before purchase. They take you all the way through to entering credit card to get real price. Needless to say, we are not going at these prices. As there are no deals on Expedia and lots of hassle, I'd rather use a real travel agent.

Last time, I were looking for round trip but this time looking for 1 way, so ticket would be definitely cheaper. However, Expedia team is not willing to listen and understand and forcing me to lose my money, so losing $600 + paying additional $600. It would be in $1200 loss for me to get the ticket from Expedia. So as per them either lose $1200 by rebooking 1 way cheaper ticket OR $1,685.26 by not booking. Need solution.

The first return Domestic flight gave me a connection period of just 48 minutes to change terminals at Atlanta where the Domestic terminal is apparently 1 mile from the International terminal, and I didn't think that enough for a 77 year old fella, plus the need to go through TSA again so I wrote to the carrier, Air France, who said it was definitely not enough time and I should contact Expedia to change the Domestic flight.

I emailed Expedia who replied that they wanted to see the Air France reply and even then there would be an unspecified charge. I forwarded the Air France email, saying that I expected not to pay a charge and they replied to 'phone Support. I did and they said they would change the flight but there would be an unspecified charge. I argued this and said if I had to pay I would pay under protest and then do a charge back on the Credit card as it was their fault as my agent. More argument and then they capitulated and did it FREE! So, the recommendation is to pay by credit card, it cost no more, and then if there are problems, threaten a charge back! I think that was the only reason they gave in. I won't be using them again ever.

I called Expedia about this as my booking was for a 5 night stay at the Cambridge Hotel and all I got was the run-around and an agent who was unable to understand my problem even after 18 minutes of explanation. This was after 35 minutes on hold. I would never stay at the Abey, or use Expedia to make a Unpublished Rate booking, or any booking for that matter as all they are interested in is making bookings online. Their follow-up customer service is terrible; long waits for very surly reps who are not very smart and not at all helpful.

Today (07/09), I have the most horrible experience with Expedia. Just off from the longest call of my life with many customer care officers that is of 1 hour 54 minutes. The call happened in Seattle Airport while trying to get boarding tickets for Lufthansa Flight 491 (Seattle to Frankfurt). We reached the airport 3 hours before the flight. I was there to assist my father and see him off for flight 491. As I showed the confirmation email from Expedia to the Lufthansa folks, they said they have no idea about the ticket. There is no ticket booked in the passenger's name. Lufthansa asked me to call Expedia.

There starts my classic phone call to Expedia customer care. By any standard, Expedia's first line customer care is ignorant, poorly trained and does not know how to handle the case, when the customer is there in the airport and every minute counts. The agent, who was talking to me at the beginning, kept on blaming Lufthansa for the situation. Couple of time, I handed over the call to Lufthansa Help person. They keep on blaming each other. All this was happening, while I am counting minutes as the flight departure time was fast approaching. The Expedia Agent kept me on hold for numerous time to get back to me with no clear indication of whether I am missing the flight or have any chance of getting into the flight. At one point he said, it's Lufthansa who has initiated a Schedule change and cancellation for the ticket, so they should refund or arrange for the ticket. As the time was fast passing, I requested the agent to connect to his supervisor. It took at least 10 to 15 minutes to talk to his supervisor.

There starts my firsthand experience of second line of defense of Expedia. Man! This person (2nd agent) so arrogant and with full of attitude. Yes! He was talking to me as though he is ready to rattle me. Rather than listening to me, he started blaming me for the situation. However, He gave little more insight into the situation. Did I tell you, by this time it was already 1 hour of conversation with Expedia? I was getting sure my father cannot fly today. Here is the situation; I called Expedia to cancel another ticket on 07/05. Customer care cancelled this one by mistake. Let us get back to conversation with the second agent. I told him, I had given 3 piece of information when I called for cancellation of another ticket - Passenger's Name, Travel Date and Itinerary no. How everything can be wrong?

The second agent was literally harassing me to agree to him that it is my mistake that I asked to cancel another ticket. It was so much so that I had to request to pass on the call his supervisor. He started heckling me saying, why you need to talk to my boss. I insisted I want to talk to his boss. At one point, I had to say him, "You must not be the VP of Customer care - Expedia. If not, then please pass the call to your manager." Then, he agreed and asked me to wait for the supervisor. There starts again a wait of 5 to 10 minutes.

I was connected to the supervisor of second agent - the 3rd Agent. By this time, I knew it's Expedia who by mistake cancelled my father's flight. And pushing me into hour-long phone call with no direction. The third agent sounds to be mature and patient. He was summarized about the situation, before the call began, hence was easy for me to proceed with the conversation. Again, call went for next 30 minute or so. He told me that he is doing the tax calculations to find exact refund amount. He opened Case no **, while me being in the call. Lastly, he said it would take 72 hours to resolve the case. By the time call ended, I was extremely exhausted and upset with EXPEDIA.

This mistake of Expedia has caused my father a lot of problem, as he cannot attend one of the social commitment he made as per the plan. I will certainly be pissed if Expedia higher authority does not look into the issue and take appropriate action immediately. Even now, I do not how the case is going to be resolved. I find this as classic poor customer care Evidence. There are tons of pockets for improvement. I have been loyal customer of Expedia for last 3 years. Every time I travel, there would something or other problem. Let me list down, my suggestions:

7. Over all experience of Expedia, customer care is degrading day by day.

I got a call back from Expedia on 07/11, they agreed that its clearly their fault. Here is what they said: They investigated and agreed that it's clearly Expedia's mistake They are going to book the one way flight for my father any date I pick. Expedia will charge me only the amount they refund by mistake, remainder will be paid by Expedia. Having said that no change in class (Business/Economy) is allowed. They will cancel my mom's ticket and refund money after penalty (This is the one for which I called Expedia to cancel).

My departing notes to Expedia: Expedia missed its opportunity of wowing me. Though Expedia resolved the issue, they missed a big opportunity to impress customer and set high standard for themselves. They did nothing special to get the customer back to them again. Expedia just did a patchy fix for a broken relation, which they are the one to blame on. On no fault of the customer, customer suffered anxiety and loss of energy, time and valuable peace. Is this a company who is shooting for global presence? Personally boycotting Expedia for rest of my life. They are not the only one in the industry.

I reached a "supervisor" Gary and not sure if I have ever experienced someone as rude as Gary. Not once he apologized for the lapse, not once he said sorry during our conversation. I asked him that Expedia should be accountable for this lapse for which he abruptly said, you take $25 as a "refund" or will not get anything!! He was so rude that I couldn't continue my conversation with him and had to disconnect. I am requesting for your intervention for such malpractices and bad business practices. It is not a big amount but certainly an unfriendly and deceptive business practices. Thank you for your consideration.

All I have is a case number (**) and I do not have time or money to make phone calls to the USA to try to get any type of satisfactory response/refund for my second 4 days stay at this establishment. Additionally in Helsinki I could not make any phone calls as there are no public telephones in this country and I do not carry my mobile phone while overseas.

We called Expedia to cancel the flight and see what amount could we salvage. To make a long story short, Expedia made 130 dollars without lifting a finger, my nephew is out of 130 hard earned bucks. How insulting it is to have a foreign accented person read a script telling you that nothing can be done and if he could help you in another way, today... I, as a seasoned traveler do not use Expedia because they are a travel agency and if the travel plans get scrambled, the airline you have been booked cannot or refuses to open the ticket issued by Expedia. They tell you to line up and call the Expedia 877 number. Lesson learned.

Plans change...friend can't go, so he goes online to cancel and is informed by Spirit Airlines that he will only be receiving a credit towards another flight if taken within 60 days. What!!! What happened to NO Penalties? And, charged by Expedia for the processing fee. And, informed that he purchased the ticket within 7 days of his flight. What? None of this appeared on the Expedia web page and that is who the ticket was processed by. Where is Expedia in providing a resolution? After two hours of being told by Expedia that this had to be handled by Spirit who was providing NO resolution, all a bunch of corporate spin, I explained to Expedia that they have to stand behind their policies. Did I get anywhere? NO! So, my only resolution is to boycott Expedia and Spirit Airlines and make sure all of you know about them.

After 35 minutes on the phone we get cut off. Calling back required me to go "ape-**" on them until I got transferred to someone who decided they actually could cancel my account. I read on the internet that I am not the only one who has discovered the nonworking account closure button. Seems sleazy to me...

I reserved the following hotels through Expedia: the Novotel in Munich and the Hotel Stein in Salzburg. Unfortunately, I had to shorten my trip. I didn't worry, because I was deluded into thinking that all that was required of me was to contact customer service, and they would credit my account for the two hotel reservations. Ironically, I stayed at the same Novotel the night before I left on my shortened. When I asked the hotel to cancel my original reservations, they told me that I would have to contact Expedia. The Novotel was unable to authorize cancellation.

After arriving home, I contacted Expedia's customer service. They gave me a confirmation number in a language other than standard English, but reassured me that I would be receiving an e-mail confirming cancellation and credit for the Hotel Stein. I was then told that I would have to personally call the Novotel, to discuss canceling the original Munich reservation. Firmly, I quoted the Expedia policy above and requested to speak to the representative's supervisor. I was placed on hold for 39 minutes. The "supervisor" hung up on me as soon as said the word "supervisor."

Thus far, I have been charged for the Hotel Stein which I was supposed to be credited for. I called Chase/Visa and was told that unless I received a credit from either Visa or Hotel Stein, and only if the refund was still pending after 15 days, would I have any recourse through Visa. I am still expecting the billing for the Novotel. I called Expedia after speaking with Chase. This time, I was told that there was no confirmation of the Hotel Stein's cancellation or in fact, any prior conversation with Expedia. I was placed on hold while the nameless agent claimed that she was calling the Hotel Stein. Yes, I was hung up on once again.

Thus, I have been billed for two cancelled reservations. Had I reviewed this website, I would never have made reservations through Expedia. It appears to me that due to the large number of very negative experiences over a very short time warrants an intensive investigation per the FTC. Consumer fraud in my experience is at an all-time high. Under-funding federal watch dog agencies such as the FTC, has resulted in far less oversight. The ultimate victims: the good taxpayers of the United States.

My first experience with Expedia was when I booked my flights to the USA and, after booking, I subsequently discovered the same flight at a cheaper rate with Kayak. I contacted Expedia and after several phone calls and emails over a 2 hour period they finally agreed to honor their Price Match promise to refund me the fare difference and give me a $50 voucher for use on future travel booked through them. The whole experience was convoluted and time consuming (deliberately in an effort to encourage you to give up in my view).

Tonight I attempted to make use of my "voucher" on a 1 night hotel booking only to be informed that the voucher could only be used on a minimum 2 night stay and a minimum $350 total booking price. These rules were not advised when the voucher was issued and they are buried amongst the fine print on their web site. My feeling is that Expedia hides behind its glossy and glib marketing promises around price matching, no fees, cheapest prices etc. but, when you catch them out, they hide behind such complicated Ts & Cs that it becomes almost impossible to invoke your "reward". My future business will be going elsewhere.

We have literally had to go to our banks to get them to credit our accounts to disputed charges that Expedia has refused to credit back to us. Expedia lies to its customers, uses phone reps that don't understand English, lie about fixing unauthorized charges, and have been the worst kind of corporate experience I've ever encountered, ever. Complete and total nightmare that is still happening.

We did this due to help one of the families who had a special needs child and a 5yr. old. I just found out that we are not together and in addition, our connection is one hour. We have to go thru customs and all six seats are separated in our last flight! I have been on the phone with Expedia and AA and US Airways for hours, put on hold and then they blame each other.

By the way, these Expedia agents have a heavy accent that I have a hard time understanding. Don't get me wrong. I was naturalized here but it sounds as though they are all from somewhere else other than the US. I mean all 4 agents I talked to. They also seem to have difficulty answering the question and don't seem to know anything. It looks like Expedia should have informed us in April about these changes but did not even email us. All of the seats of original flights are taken. Expedia agents also told me that the original flight does not exist! They do exist because my sister and her family are on it!!!! What lame excuse! I told them so. Now it is too late to do anything because all the seats are sold.

If Expedia notified us sooner we could have asked them to keep it the same… that is what AA told me. AA did admit that because of the merger between AA and US Airways, they had to shuffle passengers around and put them on different planes, but since all the seats are sold out 4 days from the trip, they couldn't do anything. It was the responsibility of Expedia to notify us with the change in advance. I found out on my own. How irresponsible that they did not and on top of it, try to blame it on AA... not even an apology like, "Oh, we are sorry that we didn't inform you of the changes."

Since we purchased through Expedia, it was their job to contact us. This is my 2nd time purchasing through EXP and my last time. If we miss our connecting flight, I will have to make another complaint since they said I need to contact them but really? I will be put on hold for so long we'll miss the next flight. I don't want to work with them at all. AA said they will try to help us if we miss our connecting flight due to late arrival. I don't know who is telling the truth, but I believe AA more than Expedia at this moment. Lousy service... should have just booked directly with the airline like my other sister did. She had no changes. I will make sure I warn others not to book with EXPEDIA.

We went to the doctor at the resort and presented them with the insurance we purchased but they didn't accept it and wanted cash. However, I only brought my American Express credit card and I thought I could get a cash advance down there, I was sorely mistaken. There is only one bank that takes American Express about 50 miles from the resort. The doctor let slip other complaints of illness that and later that night the hotel shut off the water. The next day the water had a strong chlorine smell to it, which is how I believe they treated the water after the fact.

We couldn't drink or eat anything and were basically confined to our rooms. Our air conditioner was set to freezing and couldn't be changed. Every day we woke with new insect bites, presumably bed bugs. On the 4th day of our luxurious stay we were forced out of our room because they needed to fumigate that floor. We tried to get better accommodations and were forced through a bureaucracy that maze started with the front desk, then our tour operator who was completely inept except for the art of extracting more money out of us. Frustrated that I wouldn't give him more money, he eventually directed us to call the Expedia 1-800 number which we did several times over a couple days constantly getting cut off or having little done and always having to retell the whole story and was told that I needed to talk to the tour operator and Hotel management. The phone bill because of that was nearly $300.

Finally, at the end of the trip, and after several complaints to all parties involved, the hotel supervisor assured me they would reconcile things. She moved us into a honeymoon suite for our last two nights. It smelled of mold, the Jacuzzi was dirty, and there was no hot water. Along the corner of the Jacuzzi an ant colony was firmly entrenched and the balcony door was broken. Our TV didn't work, the pillows were ripped to shreds and the filling came out all over the bed. The bathroom door was broken, locking its inhabitants inside the bathroom, so someone had to stay outside the door to open it. Room service that was included in the package, although, if you tried to order any they would put you on hold and often hang up (that happened 3 times until we stopped ordering it all together).

The phone calls to Expedia were all supposedly recorded but who knows? Time I tried to call I had to deal with a new operator/agent and instructed them to put everything in their notes so I wouldn't have to repeat everything each time. However, each new operator seemed to know little of prior requests and what was happening. When we returned home our doctor prescribed Cipro for the dysentery and my wife was also given Moxeza for the pink eye she contracted while down. It was the worst vacation/honeymoon in every aspect and there is more to tell but time is short.

When we got back and tried to get a refund from Expedia the fun continued. They said the resort upgraded us and therefore we weren't entitled to a refund. They did offer a $250 Expedia credit but I was so disgusted by the entire process I never used it - that is until recently. After 3 years I softened and tried using Expedia again, partly because of a credit card offer. After booking a hotel stay in NY, I booked a trip to Florida. After I booked the trip, I attempted to use the credit from our 2011 disaster, but they said it was expired.

I couldn't get any refund from the worst 10 days of our lives, our honeymoon. I couldn't even break even on the phone calls to complain about the worst day of our lives, let alone get any satisfaction. Expedia customer service is perhaps the worst in the business, but they do squeeze every cent they can from their clientele and hold on to it with dear life. I suppose how they have grown to become such a dominant company but I will ever book anything from them again.

Day later, after the travel I discover that I received a reservation for the hotel I tried to book on your website, and they have charged my credit card for 156 usd. I contacted the customer service several times, however, they don't want to give me a refund. They said I should've contacted them before my travel. But why should I contact them when the booking was supposedly not done, because of the website error? They don't want to take responsibility of the programming errors in its website and don't want to give me a refund caused by these programming errors.

After more than 7 phone calls, each with more than 1hr because they have a very lousy system that each time you will need to start from scratch telling the agent what is going on with your case. I then switched to email. On March 28, they sent me an email from CustomerServiceTier2.S@expedia.com saying that "Please send a copy of your credit card stating the fact that you have been refunded 2 tickets only." I replied on the same day. After then, I checked with them many times, but no response at all.

I actually talked to the manager who owns this email account over phone, and he asked me to send related documents to this email account and thus he must know this unresolved issue. It is already four months now, but there is still no response from them after March 30 no matter how many emails I sent. And the agent answering my phone calls could not handle my case, either. It is more like a dead company. But where is my USD359?? If you decide to book anything from Expedia, I wish you best of luck not having any issue; otherwise, Expedia will make you go to hell like my case.

When I called Expedia.com and waited in queue to for to pick up, I mentioned that I made an error and I did have the protection plan. At first the agent was very accommodating and seemed to be willing to help me change my flight. When I selected the change in flight, again I needed to wait and by the time the agent got back to me the flight was no longer available. The agent told me I had to talk to a supervisor. The supervisor told me that my original flight was non-refundable. I asked what happened with the protection plan. I was told that there was very small print in the protection plan that says that it does not cover non-refundable tickets.

To cut to the chase, the supervisor and next manager told me that they would refund my payment for the protection plan but I had to pay to rebook my flight at the additional cost. The protection plan means nothing. Buyer beware! I will make sure that I use another site other than Expedia going forward. I feel that they misrepresented the protection plan and gave me the feeling that if I had to make changes, I would be okay. I am very disappointed.

Anyway, I decided it shouldn't be too difficult for a travel agency to change the flight. I have dealt with Expedia before and all of my tickets were honored and well received by the airlines. In fact, most airlines tried to work with me in situations where I may have missed a flight or a connecting flight with no issue, though I had never asked for a refund or change 3 months before the flight before. This flight was with British Airways... I figured that this was a major carrier and there should be no major issues. They'd be reasonable, right?

Well, this is when I went down the rabbit hole of frustration. I looked at their policy regarding non-refundable tickets, and it was vague. It stated I should look at the details regarding the flight. I looked at the flight details on Expedia and it said it had no details regarding this flight. I went on BA and it said the same. I called Expedia to see what I could do. At first, the well-intentioned but not well informed client service representative from another country told me that I could only make a direct change to another British Airways flight. I searched for direct flights to this more direct city, and I found a great flight that was much cheaper, but not with BA. After switching cities around, I finally found a BA direct flight that would work, provided I would take the train to the other city.

I called Expedia back to make the change. This is when they told me that the BA policy would require me to pay $275 plus $200 for the flight difference. As someone on a limited budget, I thought this was unreasonable, and asked if there was anything I could do. I was told I could cancel and lose all $2000. I asked if I could speak to BA. They said I could and gave me a number. Once I called BA, they basically said they could do nothing to help me because they cannot even pull up information on Travel Agent flights, and I had to deal with Expedia directly. I was once again informed that I would probably have to pay $275 and any differences in cost.

Okay, I understand I didn't read the policy or fully understand the situation, but here is my gripe: (1) there SHOULDN'T be policies that customers cannot change their mind or get out of bad flights -- that's just companies trying to rob customers. I wasn't stating I wouldn't do business with either but there should be reasonable policies that help customers if they've made a mistake; and (2) as a travel agent, Expedia should be trying to help their customers to the best extent they can. They don't. They basically are just there to sell non-refundable tickets, which cost the same as refundable ones but literally have no transferable value if anything goes wrong... They are just a garbage service. A travel agent would at least try to work with you, instead of send you to international call centers with disingenuous staff stating garbage policies and enforcing red tape you can't get out of.

My gripe is also with BA, who seem unwilling to help customers at reasonable rates. The airline industry has become an unregulated racket and nightmare that makes travel completely undesirable. Being told I'll have to eat $2000 for a flight I'm trying to cancel well in advance and they can fill a seat for is incredulous highway robbery. In the end, I booked a fairly crappy hotel in a fairly crappy small city, where I will have to stay the night and suffer through a return trip. I've had it with both services.

From now on, Expedia will never again have my business. They've proven to be a completely worthless service. And I will NEVER fly BA again on my dime. If I ever use Expedia, it will be via Kayak or some service that will show me all of the flights, then I will just book with the airline, as long as it isn't BA. I hope they both enjoy the money they took because it's the last they will ever get from me.

UNTRUE: Expedia only credited us with $345. In effect, contrary to advertised policy, Expedia charged a cancel or change fee of about $405.

As the airline Customer Service Rep stated: in most cases, handle your bookings and changes with the airline directly. EXPEDIA BUYERS TAKE NOTE!

My daughter is traveling with her 18 month old baby and needed to know that she was traveling with a reliable travel protection plan, so she checked the consumer reviews and was terrified with all the horror stories the consumers wrote about this travel insurance plan. Most of them said they never got a refund, that the whole thing is a scam. That if you call the insurance company they put you in hold forever and they tell you to call Expedia, when you call Expedia they also put you on hold forever and then tell you to call the insurance company. Even with those terrible reviews I felt I deserved a refund, so I tried calling Expedia, only to find out the awful reviews are right, they put me on hold for 40 and 30 minutes on each call, and both told me to ask the other company for a refund. Since my grandson is a child, we are not taking any risks and we now have purchased travel protection from someone else, but feel we deserve a refund of the plans we purchased through Expedia, because they do not disclose that it is only for US and Canadian residents, and they have admitted this fact after they charged for the plans. It is indeed a scam.

I believe the security system of the hotel is not good enough. It was not until we made the complaint that they notice the situation. At this moment, few days later, I have not received a response from anyone. This hotel is not SAFE!!!! The rest of the days, I was really scare, feeling unsafe and insecure. I did not left the hotel because my family and friends were there too to celebrate the wedding. Stayed June 2014. 1 of 5 stars Service.

The first day that we arrived and were assigned a room, we went there to find that there was no air (all night). We reported it and it was not addressed until the next morning. The same night the bathroom shower flooded, the sink backed up as well. I asked for a refrigerator because my fiancé is on insulin that needed to stay in the refrigerator and the refrigerator in this room did not work at all. We opted to get ice from the ice machine to keep the meds. Cold, but the ice machine was not working. There was supposed to be beverages in the refrigerator and nothing was there, not even bottled water. There was a toilet brush in the bathroom with feces all over it.

After making many complaints known to the front desk and guest relations, we were told that we would be moved the next day. We waited all day for a room. I called 9 times to ask if there was a room ready and was told that they would contact us. I made one final call at 2:15 and was told that there was a room ready finally. We were there for only 4 days and spent one with all the problems above and the 2nd waiting for a room. Which when we finally received it, again, no beverages in the refrigerator (which is the "mini-bar"), not even water until that night after calling 11 times. I even volunteered to go and get it myself. They told me where to find it.

In addition, in the 2nd room we attempted to use the Jacuzzi which was filthy! After I cleaned it and ran water, it backed-up with black soot and grime. I called to see if it could be fixed and their way of repairing it was by removing the stopper (not sure how one is supposed to contain water in the Jacuzzi if there is no stopper).

There were cracks, holes and broken pieces of ceramic throughout the property, including our room, the steps and grounds. In fact, I slipped on the broken step leaving our room, but thank God I did not get hurt. There was no elevator to rooms on higher levels. This was very upsetting to me since I wrote to a Guest Relations Representative there, Knecia and explained that we needed a refrigerator for the meds and that my fiance is in need of a hip replacement and could not do a lot of walking. We ended up on the 2nd floor, that's not typical of a 2nd floor here in the states (all concrete).

The accommodations at this resort are not in anyway in any shape for tourists (I have photos). I feel ripped-off. I had a miserable time and most of all, I disappointed my finance by trusting the resort and Expedia for a pleasurable experience. I advised the resort prior to my arrival that I would be visiting the resort as an option for a wedding there in October. Things went so bad that now my finance' has decided that there will not be a wedding at all. I cried to Guest Relations and explained the grief that they caused us, even after we arrive home. Knecia did sit and talk with me, was very nice, but could not do anything to help us. On the first day I did ask for her and she was not available.

What a horrible trip and disappointment! I am not going to pay for such service and would like to know what Expedia can do to help. I have also contacted the resort with my complaints, as well as social media vehicles, the American Society of Travel Agents and the World Travel & Tourism Council. This is not what I paid for and I expect to be reimbursed or compensated. I trusted Expedia and trust that you will assist me.

By the way for everyone out there, Expedia's customer service is outsourced to the Philippines. The first CSR I spoke with offered to confirm seats with the airline for me. I waited on hold over 20 minutes only for a "Customer Service Supervisor" named Dawn to get on the phone and rudely tell me that seat assignments are not guaranteed. I was already aware of that before waiting 20 minutes on hold because American Airlines told me that. I told Dawn that this is extremely poor customer service and that if seat assignments are not possible, they should not allow them. This is a bait and switch folks. Stick with other companies. I will NEVER use them again over this.

Angry, I called Expedia back to talk to a supervisor who kept talking over me and subsequently hung up on me. Unbelievable. So I called corporate in Washington. Go ahead, try it. You hit 0 to be connected to an operator and will be sitting with a ringing phone forever. I held out 10 minutes just to see how long it would be. Never an answer. Called back twice, same thing. Next, I emailed and left a message for their SVP Operations (found his info online). No call back, no email back. I am at a loss. I have used Expedia for years and will NEVER use them again. They are a horrible company with NO customer service at all. I hope they go down, badly. They deserve it.

The day of my departure arrived and my passport still didn't come, so I called Expedia nice and early to see about canceling the flight. First of all they had no records or notes on my account about my previous conversation, and they told me that canceling and receiving airline credit was never an option. On top of that, I was never able to speak to someone who actually spoke proper English and I kept asking to talk with supervisors and was basically put on hold for 2 hours. 3 hours later I was talking with someone from their corporate office and she told me that I barely had any time even to change the flight, let alone cancel the reservation! They were all very rude and very unhelpful. Not only that, they do not train their staff enough to give correct information from each agent. Instead, each agent will tell you a different story. They have treated me not only without sympathy for my stressful situation, but also with disrespect. They are only out to rob more money from you. Do not use Expedia.

After speaking with several Customer Service Reps, you realize you're calling another part of the world, because they keep apologizing without providing a resolution to the problem. As a seasoned traveler, I realized that Expedia SUCKS!!!! I would strongly recommend one does their research and even check with the Airlines to see what specials they may have, because Expedia will surely find a way of lousing it up.

This girl the next day, canceled our stay and refunded us without our authorization. The day before we spoke extensively to Teara about how we could not pay more and how 2 weeks before versus booking a day before would be significantly higher. She said Expedia would take care of it and not to worry.

The girl the next day refunded our discounted stay and then against the terms and conditions said we would have to pay the difference! No relocating as stated in the terms! We demanded to speak to the manager, at this time they wrote that we wanted a refund. We never said that. I would then on our honeymoon be on the phone with expedia from 2pm until Midnight.. in Paris... on my honeymoon. Darrnell called my wife and I liars, His employees wrote we faked having them speak to the front desk because the girl who processed the refund told them point blank that we did not ever ask for a refund, only the girl from Expedia. He ignored that. We asked him to call directly and ask her again to clear it up and he just said we could rebook at our expense. We looked on the booking and rooms were at a minimum $600.00 more... At our expense.

It gets worse. Because she did the refund as we had already discussed not doing, we can not use those funds. The $1600.00 is held until cleared by our credit card! So we are without funds, without a room and this company is ignoring their policies (policy to relocate us in a 4 star quality hotel.) Had Darnell called the hotel and spoke to the manager as he declined, he would have heard that his company messed this up and we had never asked to be refunded once. We need someone to get in contact with us ASAP as we are stranded, on our honeymoon having the worst most unsafe experience because of Darnell's lack of professionalism, and ignorance of the companies policies. We are stuck here without funds and the room promised to us on the 30th. PLEASE CALL and fix this for my wife and I.

29 May 30, 2014 - Called again twice and waited long time and put on hold. Line dropped. Called again, waited long time and put on hold. Line dropped. Now I realized that maybe line did not dropped but agent put me on hold and went to get a tea. Called again in the afternoon but agents said Iceland Air is closed and need to call back on Monday realizing that was Thursday.

30 May 30, 2014 - Now I do not give up. Called again, talked with Archer in Philippines and he said put a note in your system of all story and said I need to call when Iceland Air is open. Called at 9 ET and talked with Rihanna. Long story again and repeated all again. Transfer to Mason, the supervisor, and tell again all the story. After long waiting - 1.35 minutes on the phone - Mason told me that I will be transfer to Gina. Now Mason which is a supervisor seems is not able to transfer me to Gina as I'm waiting 15 min to be connected to Gina. I been put on hold and no one talk to me either Gina or Mason.

WAF now I need to call back again. 1 hour and 50 minutes and need to start again. Indian call center are the worst in the world but they are cheap - pay peanuts get monkey. Sorry for this but try to understand, I spent at least 15 hour to book a holiday and I'm so tired I need an extra holiday. Now I call again and will try to connect with Mason or Gina. Let's see how long need to wait now. Already wait for 10 minutes. Indian really do not understand customer urgency and create their own extra work. Maybe this is the reason why they are so many and cost really to rework what Archer has done and redone by Rihanna which has been done again from Mason (supervisor). Now after 15 min waiting, I get connected and asked to talk with Mason. Nightmare experience Not finished yet.

Bottom line is: I will NEVER book with Expedia again - the same vacation package that we previously purchased cost us 1100 dollars more with the change of a week later. This was due to the 400 dollar airline fee (expected), and the new Expedia price changes in hotel and airfare. I was told they could NOT simply cancel one vacation package and purchase another. They charged added fees and had me purchase EACH item separately so that I lost the package discount for buying both together.

I had the same vacation package up on my computer with the new dates for 400 more based on price increases. With their individual purchase requirements - I paid over 1,000 dollars for the same package. The kicker is, at the end of the entire 2 hr process, the final date change of the transportation was NO LONGER AVAILABLE FOR OUR NEW DATES WITH EXPEDIA. So, I waited another 25 min. for the supervisor to call the transportation company himself on our behalf with the new dates. SUPPOSEDLY, we can use our voucher with the old dates when we arrive and they will accept it (we may be stuck at the airport for a week). What a scam and waste of 2 hours of my time. Never again!

I have rarely experienced such horrible service nor such inept individuals. The majority of the people that I spoke with at the call centers were completely useless and unable to provide me with any assistance. If I had the time (which I may find given the experience I have received), I would file a lawsuit against Expedia (which potentially could even be a class action suit) for false advertising, fraudulent misrepresentation and potentially business negligence and I am sure many other claims.

This post is a novel because I am still trying to figure out how best to make Expedia aware of the situation, whether it be having someone from the corporate office contact me or having to contact the media or a legal representative. Bottom line - as a result of false advertisement, false misrepresentation and negligence resulting in financial harm, Expedia breached their duty of care to me as a client and yet they refused to assist me in trying to put me back to the position I was in prior to the breach and instead, emotionally traumatized me.

First, they falsely advertised a price for a hotel and tried to blame the discrepancy on "real time booking", the bank and then in essence called me a liar. The customer service representative informed me that hotel prices could not be guaranteed when booked because the room rates may no longer be available. Interestingly enough, while speaking to the representative, I searched the site again and rooms were still available. I asked the representative to also conduct a search online and lo and behold, the rate was also available for him. He then had to backtrack and find another excuse as to why my confirmation indicated a rate significantly more than what the advertised price was.

Consequently, he excused himself so that he could confer with "a supervisor". When he returned, he informed me that the difference in price was a result in a fluctuation in foreign exchange rates - which potentially could have been believable, had my credit card actually been charged at the time. However, the booking was one that would only be charged at the hotel and therefore the booking was not yet charged on my credit card so my financial institution had not yet played a role in this booking. When I kindly reminded him that nothing had yet to be charged on my credit card, he insisted that it was the fault of the bank and that Expedia had no role in it and then proceeded to attempt to give me a lesson on foreign currency fluctuations.

I finally had to cut the representative off and repeat to him that: 1) as he indicated earlier, the booking was one that would be paid only upon arrival on the premises; 2) my credit card had not yet even been charged and 3) both the advertised price on the Expedia website and the price which was ultimately on my confirmation itinerary were in US dollars with no foreign currency denomination indicated on said itinerary. The representative continued to blame the bank and told me that I had to call my financial institution to resolve this issue.

I had to again cut off the representative and inform him that given the mistake was Expedia's for falsely advertising the wrong price for the room, I would like to cancel my reservation without any repercussions. The representative then went on to explain that Expedia always cancels reservations without any charge but it was the hotels that would implement charges. In this situation, he noted that the booking was non-refundable and therefore while Expedia would not charge me anything, the hotel would charge me for the room if I did not show up for my reservation. I told him that I understood the booking was advertised as "non-refundable" but the advertisement of that was on the same page as the advertisement which indicated that the room was at a cheaper price AND that I could use my Expedia rewards coupon. If Expedia chose not to honor the lower price advertised nor my Expedia rewards coupon, why should I then be left to suffer from the "non-refundable" booking when all the other things listed on the same page were not current. The representative then proceeding to again inform me that the discrepancy was the fault of my financial institute and I had to contact them directly.

At this point, about 30 minutes into the call, I had enough and asked him to let me speak directly with his supervisor. He then informed me that I would have to wait approximately 15 minutes before he could reach a supervisor. As I had a meeting, I asked whether they could call me back or if I could call them back after he discussed this matter with his supervisor. The representative told me that once I hung up the phone, he could no longer deal with this matter. Nevertheless, he assured me not to worry because he would "document the entire conversation and all of the details, including my concerns" so that the next representative would be up to date on everything and I would not need to start the process all over again.

After work, I called back Expedia and was of course routed again to the Philippines call center. When the representative picked up, she told me that there was only an indication in the file that I had called and would call back but no details had been provided. So I again went through my situation. This new representative recognized the situation and went straight to her supervisor who offered to contact the hotel directly to see whether they would waive the cancellation charges since it was Expedia's fault for putting up the wrong price on the website.

When Expedia called the hotel, no one was available to assist them given the time difference and they said that they needed to call back when management was present, which was 8am to 2pm South African time (2am to 8am New York time). The representative then told me that she would request a supervisor call the hotel during the hours management was available and then they would notify me by email within the 2-3 business days when the cancellation was complete. I informed the representative that I had the same exact situation occur to me almost a year and a half before and after 6 months of chasing Expedia, I still had not received a reply. I asked her how I could ensure that they would in fact contact the hotel and then revert back to me with the results. At this point, the representative put me on hold so I could speak directly with her "supervisor on duty".

After waiting a few minutes, the "supervisor on duty" came on the line and asked me what the situation was. I had to again re-tell my situation from beginning to end. The supervisor then proceeded to try and tell me that it was not the error of Expedia and I was the one who booked a non-refundable hotel and therefore they would not reimburse me for anything. I then explained to the supervisor that the representative who transferred me to her already admitted that it was a mistake on Expedia's part and said that Expedia only needed to contact the hotel and explain the situation and then cancel my reservation without any charges. The supervisor then backtracked and said that she would call the hotel immediately.

I had to remind the supervisor that her representative had called right before she transferred me over and was informed that they needed to call back during the day time when management was available. The supervisor then said that she would call the hotel back when they were open and then they would send me an email. I then asked when would she call the hotel as I was leaving soon for my trip and needed to know all my details. She said that she would enter into the system for the next "supervisor on duty" to call the hotel when it opened (which was in less than 6 hours) and that I could call back myself the next day (my time) to check on the status. She assured me that everything had been entered into the system and when I called back, the representative on the other end would be able to assist me and would have all of the facts.

When I called back at 8 am my time, I was informed by the representative that the only thing on record for my file was one call made the evening before and it only indicated that I had requested a refund of $20 for the price difference on the hotel room. I then had to repeat my story again to this new representative (also located in the Philippines) and informed her that my issue was not with respect to a price difference adjustment. It was with respect to the false advertising of Expedia and now, I had a new additional complaint, the fact that I was being lied to on all of my calls given that none of my calls were documented in detail.

The representative then transferred me over to the "supervisor on duty" who was one of the rudest individuals I have ever dealt with. This supervisor accused me of lying and told me that I had to call back Expedia when the hotel itself was open so that they could have me on the line when they called the hotel. I was shocked at what the supervisor said and actually thought I may have misunderstood her, So, I asked her if what she was telling me was that the only way to resolve my situation was for me to call Expedia back between 2 am and 8 am New York time (when the hotel management would be present) otherwise my situation would never been resolved.

In reply, the supervisor said yes, otherwise Expedia would not call the hotel. This supervisor then proceeded to tell me that I was making up all of my previous calls (since there was nothing on their record). The supervisor then started to raise her voice at me and told me that: 1) I never should have booked a hotel which was non-refundable if I wanted to cancel the booking; 2) I shouldn't lie about whether I made previous calls and the contents of those calls; and 3) there was nothing she could do and that I needed to call back when the hotel was open. She then proceeded to tell me that there was also no way that a supervisor had offered to call the hotel after I hung up the phone because she saw no working order in the system for a call to be placed. She said a call only would have been made had there been a working order entered into the system.

At this point, I was completely confused. First, this supervisor on duty tells me that it is impossible to call a hotel without the guest on the phone. Then the supervisor tells me that a call only would have been made had there been a working order entered into the system. I then asked her to clarify as the latter indicated that had a working order been inserted, someone would have called the hotel when management was there. The supervisor on duty then said that yes, if there was a working order for someone to call the hotel, then that call would have been placed. I then asked the supervisor to put in the working order so that someone would call the hotel when they opened. In reply, she told me she would not do so because she could not insert a working order because I would not be on the phone. I would have to be on the phone and only when I was on the phone would she then be willing to call the hotel. I then asked her what the purpose of putting in a working order was. At this point she raised her voice again at me and told me that if I wanted Expedia to call the hotel, I would have to call back when management was at the hotel.

I was almost speechless at this point and asked whether I could be directed to another call center or phone number, preferably someone in my time zone. She told me that there were no other call centers. All of Expedia's call centers were in the Philippines and they were the only ones I could speak to. I then asked who I would need to talk to if I needed to elevate the situation whether there was a legal department or something of the equivalent. She then informed me that Expedia does not have a legal department and that I could only speak with them. I then asked this "supervisor on duty" whether all calls were recorded in which she replied yes. To which I asked how I could retrieve those calls. The supervisor told me that only the corporate office would be able to provide the actual recordings of the telephone conversations and she was not able to. I then asked her to transfer me to the corporate office so that I could receive recordings of all of my conversations. The "supervisor" then put me on hold.

After waiting 10 minutes without hearing back from the "supervisor", I called Expedia from another line (while still holding on my landline) and was directed to a call center in India where the representative on the line informed me that she would immediately contact the hotel to discuss the situation with them. This representative, Samantha, was a vast improvement over all of the individuals I had been in contact with before. Samantha was in direct contact with the hotel (clearly the Expedia representative who informed me that the hotel management was only available from 8am to 2pm was wrong because at this point it was 3 pm where the hotel was) and she informed them of the situation. Unfortunately they were unable to cancel the reservation without charging me but the hotel agreed to waive the cancellation charges if I booked directly through them. I immediately chose this option because after my experience with the Expedia call centers, I wanted to ensure that Expedia did not receive a commission off this particular purchase.

Although the result was not what I expected or what I deserved given that this was the fault of Expedia, at the very least, Samantha tried to assist me rather than make things more difficult for me. I am seriously considering seeking other means to resolve this situation, whether it includes legal remedies given the astonishing service I received. This situation never would have arisen had Expedia not engaged in false advertising or, at the very least, admit its mistake and void the initial transaction and ensuring that I would not receive any undeserved penalties.

After "the Expedia representative" repeated the correct itinerary and payment was made over the phone, I came to find out that one of our rooms was changed to a downgraded room and half of our party was put on a different flight on the return. After waiting on hold for a total of 3 hours and 46 minutes and being transferred between 4 representatives of Expedia, the final say by Expedia was that I must pay an additional change in airfare of $176 due to the time lapse it took for them to correct their mistake. They so graciously waived the penalty for a change in flight for half our party after explaining a multitude of times that this was not our mistake. Total phone time with Expedia = 4 hours and 53 minutes today! Make sure to check emailed itinerary before hanging up! Could save you tons of hassle and hard earned money.

At this point alarm bells rang and I told the lady that I had been given 4 different prices for the same holiday & did not wish to continue with the booking as it was too much now. I told the lady not to use my credit card again & cancel any attempts. She understood & said She could not do that anyway as the numbers are wiped. She advised I retried for the cheaper price the next day & then she told me that if I tried again I might end up getting my card blocked. The conversation ended.

I decided to book elsewhere that same day. My faith had dropped in Expedia. The day after though I found that my credit card had been charged by Expedia for a holiday. The holiday that the woman had told me could not go through. Of course I am having the stress now of trying to sort this out with the credit card company & explain things to them and also I have written to Expedia's Customer service. Not sure how that will go, but I have saved what was possible to prove my case & even the error messages on their site. Lets hope get a fairer response than other users have had.

I called again the Expedia number and was able to speak to another representative named April, very nice and willing to help, gave me the price on what the app is showing. I don't usually write the confirmation number since it's convenient for me to pull the numbers in my email through my iPhone. I went to the hotel and gave my info. After checking in, I logged in at Expedia and didn't see any info of my reservation so I called them and the representative now is from India which I find it hard to understand because of the accent. Wasn't able to help me and understand my concern. I asked for a supervisor which is from Phil. (another mean person) who treated me like a ** saying, "You don't have any booking and Expedia is not responsible for your hotel stay."

I was book by the hotel staff through my existing information when she pulled my phone number. All I thought was probably there was a delay on the email. After speaking to the useless supervisor, they transferred me to another supervisor (they called Tier3 customer service). I was treated like I'm making up stories that I booked a hotel stay on that day. And they lie when they say that they don't have records of my call. It is such a bad experience with Expedia that a representative won't go extra mile to help you and value you as customer. I thought I saved $25 on a hotel stay but I end up paying more and the worst part is the 3 hours of wasting my time talking to them and the stress it caused me. I won't be using Expedia anymore and will even tell friends not to use them. Oh and by the way, Expedia does not have cheap deals. It's better to go directly on the hotel for better rates.

I also had a worst experience with Expedia.com ever since being a customer with it close to 9 years ago and I do not believe that Expedia.com is attempting to do anything to honor what's clearly written as "best price guarantee". I had booked a vacation package late April from Expedia.com and within 24 hour the same exact package was found on Expedia.com website close to $200 less. I was glad to see the "best price guarantee" it's promoting on the website and submitted the application properly as directed from the website. To be safe, I created an itinerary on Expedia.com and talked to a representative at the same time to show her the lower price for the same package as an evidence. What I get back from Expedia.com is an email in an excerpt as below:

The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. We checked www.expedia.com and found that the price they offer is higher compared to the price you paid for your reservation... If you believe this decision is in error, please attach the necessary documentation that refute the missed criteria listed above and forward this e-mail to bpgreview@expedia.com. Should you need further assistance on this matter, you may call our customer service team at the number we have provided below. Please have your itinerary number and e-mail address available when you call.

I immediately sent out an email to address as stated on the email and it was bounced back (several times). I called customer service and was transferred multiple times and even talked to the corporate lady. They had no intention to honor their policy or tell me what criteria I was not meeting. Their response is that I will need to contact this "price guarantee team" (virtual, on-line, possibly non-existence). This is an awfully bad practice for such a large corporation. Something the management is not aware of is even the representative with the corporate office are not very capable to deal with their customers because all they are trying to do is to get away from their liability, in my case, it's only $250. It's a very low price to pay for their honesty and integrity and a long time customer.

I called and their staff checked the website and admitted that there was a bug in the system and the error happened again. But said that he can't refund me here! And that I needed to go to the website in best price guarantee and file there. I explained that I didn't find a lower price from another place. This is their website. He said the only thing he can do is to cancel the whole reservation altogether. After wasting 20 minutes of my time there I asked to connect me to his supervisor who introduced himself as Tyler. First it held me on the line for 10 minutes just to connect me to him.

Then the supervisor said he needs to check the site, although I explained that the other person had already checked the site. He put me on hold for 20 minutes and never showed up! And finally disappointed I hung up the phone. So basically about 1 hour waste of time for nothing. I couldn't believe it. I was wondering if he was taking a nap while I was walking and waiting for him to answer. It seems nowadays there are many companies that their growth has outpaced their training and customer service quality. This is very disappointing.

After several calls, I was finally able to speak with floor manager, Shakti ** who promised me that I will get a call from one of the best executives to help me plan my honeymoon travel. I did finally get a call from Salman ** (albeit after a 7-hour long wait). Salman was actually very helpful and cooperative. He gave me an amazing deal for Koh Samui ex-Kolkata and the price for 2 of us was ~72K INR. Since the deal was ex-Kolkata, myself and my fiancee wanted to confer on our travel to Kolkata and asked Salman if we can give him a call the next day. Salman however advised that we should book this the same day since prices might fluctuate the next day. When asked by me, he said that from experience, price might fluctuate by approximately 6-7K INR if booked the next day. Salman proactively advised that he would arrange for a call back from his colleague who works in the night shift.

(While I understand the tourism industry and fluctuating prices, it's a little frustrating that after I as a customer have waited for 7 hours, I cannot take half a day to analyze the deal on hand before finalizing.) I did get a call 3 hours post my discussion with Salman, I believe the name of the executive was Vinay. I told him that I am happy with the deal and we would like to book it ex-Mumbai and not ex-Kolkata. However, to my surprise, Vinay advised that the prices have gone up and difference was not a few thousand rupees but upwards of 20K INR!! While it was advised that prices will change the next day, we were not informed that such a drastic difference would happen over a period of 3 hours!!!

It is extremely disappointing as I almost had the perfect deal. Honeymoon is a one-time thing and I want this honeymoon to be a memorable experience for me and my wife. Koh Samui and KC beach resort is where we want this to happen. When I escalated this issue to Shakti **, Shakti heard the entire conversation and accepted that this information was not given by Salman. However, he advised that he couldn't really help. When asked who his manager was, he gave the name Natalie ** but refused to connect me with her. Can't anyone escalate a matter beyond Mr Shakti ** in Expedia? I am looking forward for some assistance and a favorable response from you as the past 5 days haven't been fruitful.

After that, I called Expedia again to try to get credited back at least some of the money since their emails misled me thinking everything was confirmed and fine. I remind you, the emails from Expedia stated that I was going to be in the seats I originally requested specifically, and said in capital letters CONFIRMED. WHILE this was going on (12 hours before my flight) an email came in from Expedia stating my seat request wasn't confirmed. So, while on the phone with Expedia... after talking to 3 people, finally got the higher up in charge. She was very rude with me from the beginning. NOT at all understanding or sympathetic to the fact that 12 hours before my flight I was being told I can not sit next to my boyfriend. All she did was repeat that they do not guarantee seats and that I will not be credited for any money. She was nasty and not helpful at all.

I will NEVER use them again. Neither will anyone I talk to - family and friends and all of the clients I get to tell this story to. Do NOT use Expedia unless you do not care if you sit with the other travelers on your trip! They give you a half day's notice that what you requested wasn't fulfilled, meanwhile sending very misleading confirmation emails making you think everything is as expected. HORRIBLE CUSTOMER SERVICE.

Upon receipt of the email, I noticed that the reservation states nonrefundable! She also listed one room with an infant which was baffling since the youngest age given was three. The other discrepancy was that she only accounted for seven travelers total. I called back because I started having doubts with the Expedia practice. After much discussion, I was told that they have called the hotel for me and that there would be no additional charge for the adult and that some hotels use different category for infants. I also asked about the Nonrefundable reservation and was told that there no more rooms left. I decided to accept the rooms but wanted to speak with a supervisor about my experience.

After very long wait time, I was told that someone would call me. I did get a call back from a supervisor who gave his first name as Brix. He suggested that two different names should be used to hold the rooms to avoid potential cancellation from having the same name for two rooms. He also corrected the rooms to show four occupants in each room. He told me that he would give me a $100 credit. After a week, I checked my credit card account and saw that my credit card was for the $804. I called Expedia and after talking with two reps who told me there's no credit issued, I asked to speak with a supervisor. That person, a male with an Indian accent, came on and was not very polite said that there is no credit to my credit card but there's a $100 credit toward future Expedia service.

I filed a complaint with the BBB on 4/4/14. I later followed up on 4/16/14 since I did not get a response to my complaint. A day later Expedia sent an email to say $25 and change refund was issued to my credit card. The latest twist to my situation is on 4/19/14 my son who is stationed in Italy emailed to say that his Commander sent communication stating that his wife and kids cannot travel alone on the military flight without written permission from a higher office. My worst fear is about to be tested all because of the bait and switch business model. It is not fair for consumers to be caught in a Catch-22 . The reservation dates is set for 5/2-5/5 and I am hoping for a resolution in my favor! $804 is the Expedia bill.

We spoke to three different people at Expedia call centers over two days, but to no avail. (The $75 surcharge is good even for a week, so it's not a rip-off if one stays long term, but it's more than a 50% surcharge to the Expedia rate for a single night; even a baby as 3rd person costs only $10 more!) The $75 surcharge is mentioned under a section other than pet policies, which is not where you expect it to be. Very disappointing.

On showing all proofs for the same, Expedia did not refund me the difference, saying that Budgetair is not a website available for general public. How can that be true? If it is not a website for general public, how was I able to open it? After I cancelled the Expedia tickets and came back to Budgetair.com, the price has increased by $300 in all the websites including Expedia and Budgetair.com. Now I have ended up with no ticket and a loss of at least $300 or more depending on how much I will get a ticket for.

A smart way to plan for travel is this:

4) Reserve the car, no money upfront. Able to change or cancel easily.

That of course is a personal opinion, but let me give some personal background. I've work in customer service for several years and as a professional, trained, created and ran an entire customer service department for a call center on two different fronts both internally as well as outsourced, I felt I did that with at an extremely high level so when I deal with other customer service departments for other businesses, I give them the benefit of the doubt and try to make their jobs as easy as possible since I know the ins and outs of the business.

The sad thing is with Expedia, I truly believe that 90% of the agents are either incompetent, which I know can be awfully mean to say, or they have 5 minutes of training and then are expected to handle live customers. I've had 3 absolutely awful experiences where on the 3rd I had a friend of mine on 3-way just to witness how bad they are so we could laugh after. The #1 question anyone could ask is "If they're that bad, why continue to book through them?" Fair question. So here are the answers. #1. I don't need to rely on their customer service to complete my bookings. If I've taken 20 trips, I've probably spoken to their customer service 4 times. #2. As I mentioned before, the website and prices are excellent. #3. I'm a huge fan of rewards points and I earned several through my years of booking with them.

After this last interaction, I'm going to redeem my rewards points and never booking with them again. So let's get to it. I'm going to Israel for Good Friday to have an amazing religious experience. In doing that, I wanted to book a tour that takes me through Jerusalem and Bethlehem. There are several that Expedia offers and the one in particular I wanted to book says it's going to one of the sites I really want to go to, the Wailing Wall. The thing is, the main description says, that's one of the sites you get to go to but in the detailed description it says you only see it from a distance. So my one and only question for Expedia is, do I actually get to go to the Wailing Wall or do I see it from a distance?

I call Expedia and it literally takes about 3 minutes to speak to someone. I tell them the tour I want and then my question. The person I speak with tells me that they need to transfer me to customer service. Ok, fine. I'm then transferred and have to wait 20 minutes to speak to someone. Finally I get someone. She says her name and asks me for my name and how she can help me. I tell her and I got off the phone with a slight headache.

I asked, "Which is it, a few days or 10 days?" He said depending on my bank, it may take the full 10 days, and that was the end of our conversation. Shortly after, little more than an hour, I received the cancellation confirmation and it did not provide an expected date that I should expect the refund and basically stated, "Sea Crest Oceanfront Resort will refund you: $124.27." It has now been 3 weeks since I received the cancellation confirmation and no refund. How in the world can a company so well known and of this size get away with ripping people off like this? Is there anything I can do beside this complaint to try and get my refund?

I booked itinerary **, on March 19. That night after I saw a flight time change, I checked the cost again and the same itinerary on your site fell from $2673 to $2263. I called your site and got a woman who had no idea what she was doing. She tried to get me to take advantage of your lowest price guarantee. I kept telling her I couldn't enter your itinerary number in the guarantee but she just kept saying the same thing over and over again. She put me on hold for 20 minutes so I hung up and called back.

Next, I got a woman who said I could cancel the above itinerary, get a full refund and book the new one. We did that and I got the refunds. However, when I checked in at the Venetian on the 27th, the desk said I was booked for 5 nights, checking out and flying back on April 1. So when I cancelled the first itinerary from March 27 to March 31, your service agent booked me the wrong date coming back!

This is where the nightmare began. I then called your customer service, waited 20 minutes, said I had to change my reservations. They transferred me and I got disconnected. It took me another 30 minutes to get to the right area. I got an employee named Josh who said he changed my flight but I had to pay a charge of $1084 (he said he changed the flights but never finished, see later) and he said he spoke to Heather at the Hotel and it was taken care of; I could check out the 31st and be refunded one night's stay.

I didn't get an email about the hotel, so on the morning of the 28th, I went to the front desk and they said they received no confirmation from Expedia authorizing the change. So if I hadn't checked, I would have went down to check out the morning of the 31st and wouldn't have been able to without paying for 5 nights! So it took me another two calls and a disconnect to get someone again in support. One time I called, I was put on QUICK HOLD. This QUICK HOLD was over 25 minutes long so I had to hang up and call again. He did call me back 3 times saying an email was going over to the Hotel authorizing the change.

So on Saturday, back I went to the front desk and still nothing!! So while I stood there for 20 minutes, the front desk called Expedia and said they just told her they would fax the change to Heather at Wholesale Job Duties. This was 1130 am. At 3pm, I went back to the front desk, still nothing!!!! So I told the Hotel Manager that if someone didn't straighten this out, I would dispute and refuse to pay all charges, even their amenities.

So again I called your area and was on phone with your supervisor for half hour and waited while she emailed the hotel. Finally on Sat night the Hotel notified me Expedia had sent the change in and I have a receipt from you for one nights credit. So now for the fun part. I received my check in email from Delta for the new flight on Monday 31st, the night before. But when I tried to check in, it said the ticket couldn't be validated. So I had to call Delta. Delta told me that YOUR employee never finished the Reservation **!!!!! I told Delta I had two charges pending of $542 each. He said they will drop off. The reservation was changed on their end but not finalized with Delta. So instead of paying $1084 I now had to pay $1184 and Delta fixed it.

So I spent over half a day of my vacation doing your work. First, you change my itinerary to the wrong dates costing me an extra $1084, then another $100 because you didn't do that right, though your service rep said, "You're all okay; your flights are changed." Then it took me 4 hours of phone calls, pleading to your reps to change my hotel, when your first employee said, "It's all taken care of. You can check out on the 31st." Not to mention 25-minute hold times, quick holds of over 25 minutes, two disconnects.

How do you tell customers all is okay and then leave them with unauthorized changes and incomplete flight changes? What if the flight was sold out or fare was even higher? So as I said above, I will wait for 24-48 hours to hear some explanation. If not I will file a complaint with the Better Business Bureau, dispute All charges with my credit card co. and I will post this every day on Facebook, Yelp, Travel Review sites. By the time I'm done I'll make it a crusade that you wont' be able to sell a Greyhound ticket. Thanks.

On the next day, Expedia's representative did call me back with an answer. When I explained that I cannot change the flight time due to other commitment, this person calling from this number +1-602-2826149, a lady spoke English with Indian accent was telling me that I have no choice but have to accept the change, there's no replacement or refund. But when I kept saying I cannot change the flight time, she then said there's nothing they can do about it but have to accept that. She then said 'Bye' and hang up! That was very rude!

Expedia did send me an email earlier stating the flight time has been confirmed but they changed our flight time as and when they like. I believe they could have traded our tickets at better price for someone else who bought the ticket last-minute. Expedia is not a trustworthy online booking website. Never fall into their traps! Do not book from them ever!

Expedia booked me at one price through one rental vendor, takes my money out of my account, then since I am in a distant city, I am forced to book through one of the other remaining Expedia vendors they represent at more than TWICE the original contract price. EXPEDIA took my money and then does the bait and switch forcing me, while out of town on business to another firm they do business with for $400 more. Tasha had the nerve to say that I should read the fine print and should have known better. Expedia will allowed me to book a car rental on my debit card while knowing their rental car partner Dollar will not accept debit cards at the check in desk. We will NEVER use Expedia again!

I had traveled with my wife and 3 children with nowhere to stay so found their complete lack of service, disregard for their customer and useless offer of apology a compete insult. I was able to find a replacement room myself within 45 mins although at a much worse quality hotel overlooking section 8 housing for the same price and needing a cab as it was 4 miles from downtown Savannah. I truly hope people read this and base their future choices on my experience. DO NOT TRUST EXPEDIA - my itinerary number was ** and I hope the company succeeds as well as their customer service assists.

I called my credit card company to dispute the PL charge. The other, I contact Expedia to confirm, because the prices changed from the time I booked online to when I spoke with the agent Expedia could not find my reservation. They told me my transaction went through another company that works with Expedia. After spending my entire afternoon trying to figure out if I had a trip and who billed me, I learned that my trip was through Hotwire. This experience has left me irritated. I wonder if I even received the confirmation email from Hotwire. Don't use Priceline, Expedia, Hotwire. They won't be able to help you with anything.

Besides with the incompetence, I had to deal with the rudeness of their so called "supervisor". After they hung up on me, I talked to this person who calmly told me that there is nothing he can do about it and because I was adamant that he get me into the next available flight, he said he can't find any flight for me until Friday and then on second thought, offered me another flight via another carrier that would cost me $700.00 for a one way flight. After almost two hours of trying to get a silver lining with the whole messed up, I gave up and ask for the Corporate Office add. and booked myself a flight via CheapOair for $379. After retelling my stories to friends about this experience, one of them related to me the same experience she had with Expedia.

Flight cancelled 3x within 48 hrs after each attempted re-booking. They don't know how that happened and have no records of these conversations, reservations or credit card charges made! Per Virgin America Airlines, Expedia failed x 3 to meet deadline to finish processing reservation. I ended up booking directly with the airlines and lost over $550 in Expedia Credit.

When I was finally able to reach an agent they assigned someone to my case and later that day I did get a call back and was told that I would get a full refund on both flights and on the three hotel nights. I did in fact get a refund for our flights but received a memo later stating that the hotel would not give a refund. After long phone conversation with customer service, they told me they would investigate further and would call back. So far, no response and I seem to be out the cost of three nights in hotel. Btw, they will only talk about refunds and cancellations on the phone. Email gets you nowhere.

Expedia was able to refund the car rental but when I filled out all the information on United's site, the site would not accept what I was filling out. They also wanted information I could not get nor did I have regarding United's confirmation number. I do not have a United confirmation number, just an Expedia confirmation number and when I log in to get the receipt from Expedia hoping there is a United Confirmation number, it tells me my Itinerary number is not correct. I paid Expedia for the travel and insurance so my refund should come from Expedia.

Three phone calls to Expedia later, we've gotten the runaround, lied to about an alleged problem with the hotel's phone number (tried it myself, the hotel answered on the 1st ring); a supervisor would be in touch, yet no one has, etc. Will NEVER book anything through Expedia again!!

I telephoned Expedia, but was left holding on for 20 minutes while the assistant 'checked' the paperworks, while music was playing that did my head in. I sent several emails, none of which were replied to. I tried telephoning again, but same thing happened each time. I telephoned the hotel in question and they confirmed that there had been no cancellation and the booking was still in place. I will certainly not be using Expedia again in the future.

The communication was interrupted and she did not call back. I tried again with another agent and another supervisor (total wait 50 minutes). Nothing was on my record. Finally, the supervisor told me that when they gave me the ticket I should have seen then that the business class trip I had paid for was not ALL in business class, because they give me the closest thing to what I ask. I want everybody to know: the flight was NOT CHEAPER on Expedia. I took it with them and not American (my stupidity! ) for two reasons: 1) I was booking hotels with Expedia; 2) I decided to postpone my trip and by that time, the airline had become more expensive, but only some $20-50 per person (I don't remember because this happened in December 2013).

The consequences are that I paid for a business class ticket and I will have to fly economy from Miami to Philadelphia, and that Expedia keeps "apologizing" but telling me I should have checked (looked at the seats), I should have realized, and it was my fault. Expedia was selling a business class ticket and it was their responsibility to tell the customer that one part was NOT business class. I want everybody to beware and NOT not book flights with Expedia. There is no advantage, and they do not accept responsibility for anything, plus, you waste a lot of time, while being treated to their unpleasant background music.

After arguing with them they offered a $50.00 Voucher. I said no, I want a refund of my $135.00. After speaking with them over an hour they agreed to refund my money and the Resort said they would not charge me because I refused to stay there. Expedia said I would be credited in about 2 weeks. I called 2 weeks later and they denied my refund after I went across the street to Ramada and paid them $158.00. I might as well have paid the $130 extra and stayed there but I trusted them to refund my money. They lied to me again... Never again, Expedia.... You lost my business and all my friends...

As my card was issued in a different currency - they put back 1200 Euro at a different exchange rate and this happened on the next billing cycle => a difference of $75 due to currency exchange. As the money were "used" for 1 months from my credit card, I got a penalty also from the bank of $35. On top of this, Expedia did not refund my insurance (the one that was not accepted by Buchbinder). I wrote, called and sent a lot of faxes. It's been 2 months and they did not reimbursed. So, for a car that was supposed to cost 154 Euro ($210), I paid: 400 Euro + $198 :).

After this, I finally arrived to my destination and foolishly believed no more problems would arise after having come out of traveling hell. This was of course false. The day before I traveled I got an email from Expedia saying my flight was cancelled… again. I called a representative and told them about my problem, only to be yelled at saying my confirmation number did not exist. I requested to speak with a manager, and after being on hold for an hour I got the call dropped on me.

Then, I called again and presented them with the same confirmation number. This time, the lady was more polite, yet made me hold for one whole hour. She then told me LAN had cancelled this flight, and therefore Expedia was not responsible. Naturally, I went to LAN’s website only to find of now I am still on hold. Was not cancelled. As of now I am still on hold.