Expedia Reviews

I contacted them the next day, asked to speak with the manager and was transferred to Donte. Donte informed me there was nothing he could do because he wasn't the building manager. He also stated that because the room was booked through Expedia, I needed to contact them regarding the refund. They would then get in touch with the building manager, Milton **, and a decision about the refund would be made. I immediately contacted Expedia, informed them of what happened and that I was told to contact them.

A complaint was filed and Expedia informed me they would contact me either by telephone or email once they had spoken to the manager. I called North American Motor Inn on Monday to speak with the manager. I spoke with a different front desk clerk, who informed me Mr. ** would not be in until Tuesday now. I received an email from Expedia first thing Tuesday morning stating the hotel is denying the refund because we should have contacted them during our stay regarding the issue. I contacted Expedia again and was transferred to a supervisor. They tried several times to get Mr. ** while I was on the other line. Mr. ** wouldn't be available until 4-6 that evening. I was told by Expedia that they would call me back once later that evening, once they had Mr. ** on the line.

I immediately contacted the hotel. I was told Mr. ** was in. I was transferred to his line 3 different times. No answer. I called later that day and shockingly was able to speak with him. He took the information and stated he needed to speak with the people I mentioned and he would give me a call back. He then proceeded to hang up without taking down my number (not a good sign). I gave him the number. It's now 8/29/12, I still haven't heard from Mr. **. I call daily and get his voicemail every time. Several messages have been left. Expedia is telling me there is nothing they can do because the hotel has received their payment and it's out of their hands.

My web surfing has revealed many complaints to Expedia about this hotel and its bedbugs, yet they continue to book reservations for them knowing this place has a health issue. Someone needs to be held accountable. Totally ripped off!

I spent the next one and a half hours sitting at the airport and cursing the customer service people from Expedia and asked them to change the flight from Delhi to Frankfurt and then Frankfurt to Denver. I asked, "Why wasn't I informed that I require an airport transit visa for Austria?" They said it was not their responsibility?! If I may ask, whose responsibility is it? How will a passenger know that you would require a visa to enter a country even if you will be at their airport for only an hour?! I was furious. But since I was desperate, I had to pay $556 (Rs. 32,000) in addition to the ticket price which was already paid and got my flights changed from Delhi to Frankfurt, Frankfurt to Denver. It was the worst experience ever. I will never forgive Expedia for this.

We contacted Expedia since the very first day from LaGuardia, Houston, Phoenix, and Sedona and all the so-called customer support that we called would not help. All what they do is talk and talk, exalt Expedia, and tell us we have to go to the airlines. We paid Expedia and Expedia messed up our vacation. We asked for the "unused" portion’s refund (Phoenix/Flagstaff) and the roundtrip that we never used. I'll be writing everywhere I can till I have my money back.

Expedia even charged me for the extra adult fees. Kendell at the front desk of the hotel said they have a lot of problems with Expedia and told me to always call the hotel directly for booking and not use Expedia. Therefore, we had to pay for a second room. Expedia was very wrong and would not admit to their mistake. They are very willing to take your money, but not provide the correct service. I am still very angry that Expedia ripped me off. Thanks.

We drove 2 and half hours to Virginia Beach on the 28th of July, excited as can be. The representative told us that our reservation isn't until the 28th of August. I'm a bit upset at this point. They booked me another hotel, where I had to use a different credit card. We waited around another two hours until check-in time. This hotel representative told me her hotel overbooks 5 guests every night. At this point, I want to pull my hair out of my scalp! Why would you overbook your hotel! What about the extra 5 guests? Do you just turn them away every night! Why is this hotel even in Expedia's inventory. The representative wanted to take 25 minutes down the interstate to another hotel. No, I don't want another hotel.

All I want is my money back, so I can go home, because you have officially ruined my anniversary with my husband. During the refund process, I confirmed with the representative that the refund will be made to the second card used. She confirmed the billing address and all, yet, the refund went to another card. I just don't understand how can you ruin someone's vacation three times in 1 weekend! Expedia offered me nothing for my horrible experience.

To make this more clear, my grandfather paid for the first hotel as a anniversary gift, but they messed up my check-in date and forced me to book another hotel. I paid the $45 difference for a total of $226.96 for one night. The representative whom I spoke with confirmed that the refund amount would be refunded back to the 2nd card. She confirmed all of my information and billing address. So when the money returned to my grandfather's card, I was completely angry at this point.

Can you believe the representative had the nerve to tell me to contact the bank and tell them to take the money out of his account and put it in mine because it was a mistake. Are you serious! Why should I have to contact anyone, when you are the one who messed up, not me! The bank would have looked at me and laughed in my face if I had bring that nonsense to them. I will never use Expedia ever again! They offered me nothing. I received no apology, and my husband is leaving for Iraq tomorrow morning.

This has been going on in every call I make. I am so disappointed with Expedia, they tell you anything to get you off the phone. The latest was that the refund would be through in a few days. Is there any way that you can help me get this refund back? My itinerary number is **, and the case number is **. Thank you so much. I have left my details if you wish to contact me. PS: Now, Expedia is saying it is a partial refund, not a full refund, still not got anything but we need a full refund.

When we were checking out, we asked for a receipt and it clearly showed my husband's card information, his name and the $200.00 amount that was charged to the card. On Monday, I found out that Expedia had gone ahead and processed my reservation and charged my card $288.84 even though I had decided not to use it in the end to pay for the hotel. I called Expedia and spoke to many customer service representatives, asking them to refund me the $288.84 they took from my account and they would not. I explained that I never did use the card in the end but they're saying that, since I did stay at the hotel, they could not refund me the money.

I paid with a different card and I paid less than what they wanted to charge me. I did not use my card at all during my stay. How could they charge my card when my card wasn't used at all while we stayed at the hotel? My only mistake was to use my card to make the reservation. My husband paid for our hotel with his card and that's what we wanted. Why would I want to go ahead with a reservation that was more expensive when the hotel was giving us a cheaper rate that was $88.84 less than what Expedia was offering? I faxed Expedia a copy of the receipt as proof. Only my husband's name and information has been used. I did not want to use my card. That's why I changed my mind and asked my husband to use his card.

Expedia needs to put the $288.84 back on my card. We did not use my card to pay for the hotel; I thought Expedia was using my card information to hold my reservation and charge me a fee in case of a no-show as is customary with hotel reservations. I did not want to use my card for payment. My husband and I decided to use a different card for payment. The hotel gave us a deal which was cheaper than what Expedia was offering and we took it. As customers, we are allowed to change our mind.

Expedia just kept on repeating/giving me the standard line, despite saying that they understood the situation, even if they were already in the position to modify the reservation given the reservation was made 5 days away. Despite my appeal to customer service, the following day I received an email from Expedia, confirming the details of my disputed reservation. Expedia had already charged my account $95 the day before, right there and then. I booked another hotel within the area since the reservation done through Expedia was already farther than the area, which in itself is already miles away from my intended destination.

Expedia's site (employee review/comments) states that customers should read before clicking the click button. But isn't it the essence of customer service, especially in this field of travel and accommodation, that it could happen to even to the smartest of customers? Everything will not always be a straightforward transaction. At some point, a traveler/client will get to experience a stressful, hazardous, distressful moment and he/she will always look back to how customer service handled the situation. Yes, I may just be one customer less, the amount may not be much to your company, but I can compare to the customer service I received from other companies be it travel or any other product. But it was only in Expedia where I have received a dismissive reception.

I started to call the customer service handling the changes on a Friday night and was able to get a hold of someone on a Tuesday the following week! Yes, after hours and hours of waiting on the phone and listening to their lame ** music, I hung up. Their excuse was that there are too many callers and they blamed the Colorado fire for their slow response! What a **, lame ** response. I was searching their site today to see what other Hotel options I have, I came across the same package that I purchased for a whopping $600.00 less than what I paid for with a direct flight from San Francisco and a return to San Francisco not Oakland!

When I contacted them to see if they honor the difference, their answer was a simple no! And there is no discussion about it. When I tried to cancel my package and try to purchase the new one, they wanted $150.00 per person for the flight change fee. They are the most crooked and unethical travel agency I have dealt with. I do not recommend them to anyone. Not even my enemies! And yes, their customer service is in the Philippines, where some of these people don't even understand simple English. I will be contacting American Express and dispute all the charges and have them sweat for a while. Do not book with this company if you want peace of mind and an honest company.

The young man transferred me to a package specialist, only for him to do the same thing and stay on the phone for an additional 30 minutes, messing everything up and then coming back and telling me his prices had changed now and the price was going to be $3,406.95 and extra $200. When I asked why was there a price difference, he said because the prices had changed while we were talking. I told him that I had been on the phone with Expedia for over an hour now and I wanted to speak to a supervisor. The young man kept telling me they were busy and would not let me speak to his supervisor. Then, he proceeded to place me on hold and 30 minutes later, still no supervisor.

Expedia is the most unethical business I have ever dealt with. I would not do business with them for anything now and I will be happy to inform every hotel that they work with that they are a poor representation to the travel industry and should not be serving anyone. What they are doing is also highly illegal and in a case of the old bait and switch - keeping consumers on the price, advertising one price while driving the prices up for them.

I thought it could be me at the time. Now I see it is one of their standard business practices. Also, I don't mind foreign call centers in general, but the reps (especially the most recent one) have heavy South Asian accents (Filipino?) that are extremely hard to understand. It seems that their outsourcing operation is confused and given the wrong and misleading information, borderline fraudulent operation. The website itself is fraudulent as well, using a "refundable fare only" search parameter only to sell travel insurance! It looks like I'm not getting my refundable fare. Stay away from Expedia!

I paid $1,600 or so for this all-inclusive package online after using your filter option. I also confirmed this and was informed by Kathy of Expedia that this was booked as an all-inclusive. I had to pay an additional $880 to El Cid to have my package upgraded and after two 40-minute international calls to Expedia to try and rectify the situation, I was told that Expedia could not help me. I have used Expedia for years and have never been treated in such a manner. I am disappointed that Expedia did nothing to rectify this situation for a customer that has been loyal. I will not use Expedia again and I will be on every social networking site today to inform future travelers/users of my horrible experience with Expedia. I would appreciate a refund of sorts to my card for the additional expenses incurred by me for Expedia's mistakes.

Here is the trip that I just came back from that Expedia was no help on and booked incorrectly! I confirmed this trip a week after booking with your agent that this was to be an all-inclusive vacation. I was assured by your agent that the booking was correct. Not only did I confirm this trip but if you filter all inclusive to Cozumel, the El Cid is a property that comes up on your website. I just looked it up again! I made several international calls, a minimum of 30 minutes each from my cell phone trying to get the situation rectified. Not only was I told that Expedia would not help me but there was nothing that could be done. The El Cid did not even have the correct room upon my arrival but I also had to move rooms the next day as well as pay an additional $880 to have the correct vacation package.

I have booked all my trips through Expedia and have never been treated in this manner. I will never book again with Expedia. I will post this email again on Tripadvisor, Facebook and every other media site, not to mention the BBB for the misleading information and non-help that Expedia provided so graciously. I am not asking for a full refund but some financial reimbursement from Expedia for misleading me and my travel companion that traveled from Australia on vacation to the States to share in this bad experience with me. After to speaking to someone from their public relations office, there is nothing that they can do but offer me a coupon to book with them again. They unfortunately, of course, do not have a complete call log of the confirmation call I made to Kathy a week after booking my trip online.

I was informed that they can only give me a coupon to book with them again, as if after this experience I would. Apparently and beware, there is a European option to the all-inclusive where apparently the mistake happened. Of course, my room not being available, airline time being pushed back and having to pay an extra $880 for a package that I already had paid for is the consumer's fault and can only be rectified with a small coupon.

She wanted to start the process all over again. I stated that I needed to talk to a supervisor since I had already been through all of these for an hour with another rep. She said (in broken English) "Okay, I will transfer you to my supervisor Johnny" and then hung up on me! Not once did I receive a call back and every time I call back, there's a different person that I have to explain all of their mistakes to. I want my funds back in my account ASAP and this company should really start being held accountable for their poor business.

Well, it sure didn't take 2-4 weeks for him to charge my card. It was immediate and then I received my confirmation number. Then we got disconnected! I had to call again and do a complete repeat of explaining. I will never use or recommend Expedia! Then my sister booked with Expedia on the same night I did originally to reserve a room in a different city. They overcharged her, too! We both swore that we will never use Expedia again! I called my bank Monday morning and the money was there. It’s amazing that you have to get someone that cannot speak or understand English. Repeating yourself gets old fast!

Then, coming home, the same Expedia joker didn’t have a flight back for my business partner. We had an itinerary, apparently, he still messed it up! Another over 2 hours on the phone while holding up a long line at the airport. Their solution after now a total of 7.5 hours on the phone? An additional taxi charge, and undue stress, time wasted and money, and holding up huge lines at the airport due to their stupidity? A $200 voucher unacceptable and we all know it.

Mom and brother were going to be stuck in Damascus (Fyi, there are lots of protests and massacre over there). When I tried to amend the date or route to find the suitable flight, the supervisor wanted to charge me the penalty. When I asked her who was going to pay penalty?! "I want to change this booking because of your fault and you are the one who has the responsibility to find alternatives." She left me on hold like 20 minutes then told me that all the airlines are closed now as it was 06:00 pm and she would try the next day. She didn't want to make any effort or charge her company any penny for their fault.

I think she was looking for the cheapest tickets to save money for her company, not caring for the time and the convenience of the customer. By the way, I reached to her after 3 hours of calling them. I decided to cancel the flight as I don't have much time to waste. My family are coming on 4th of July. Now, I learned a lesson that I will never treat with Expedia again. They don't have a good management nor customer service. It is too hard to reach to any representative to help you. Expedia, thanks a lot for your bad service and I am waiting for my full refund. Hopefully, I get it within 24 hours as you promised.

I felt this was unfair. I am not trying to get money back. I am trying to pay them more, but I think they should honor the package deal price as that is what I bought. I talked with a supervisor. No one there seems interested in customer satisfaction at all, and they just don't seem to care. I had an issue with them simply booking airfare about a year ago, which resulted in them giving us a credit. It got so bad. I stupidly thought I would give them the benefit of the doubt and try them again as they seem to have the better deals. I wish there was a bigger, higher place to complain or get something done.

Anyway, I was told by the airlines that they would give me open tickets for the unused portions that would be valid for a year. I am on hold with Expedia, with horrible music blaring, waiting to be connected to a supervisor by the representative with a very difficult time trying to understand English. If I had booked my flight with the airline, all this could have been resolved immediately. I would not be wasting my time on hold for an hour. A six dollar difference is not worth it. I am out over ten times that amount because I booked through Expedia. Avoid them!

So after 25 mins of standing in line, we were so nicely told by the agent that we were at the wrong airport, of which we had no idea. She also informed us that we would never make it across to the other airport in time, so our only option would be to pay another $150 to change our flights to where we were. So that's what we did as there were no other options. On the return, it was the same situation as our vehicle was also at the Park'N Fly at Pearson. So again, we had to pay another $150 plus taxes. The best part was, the call I placed on the Saturday evening to Expedia to ask them to help us and change our Sunday flight over. The agent was extremely rude and after basically arguing with me, told me he couldn't help and I would basically have to wing it when we got to the Montreal airport - Nice!

So today, I called customer service: 1. to bring attention to their itinerary and that they should specify the name of the airport instead of just the airport code, for travelers who are not familiar of the city they are flying out of, and 2. to see if they would do anything as far as compensation goes in any form. Guess what? The agent my issue was escalated to, Angie, basically told me that this was my fault, and they didn't care and that I should have called in and asked. It didn't matter that when we were standing in the Toronto airport in the beginning, we did call and the agent didn't verify which airport we were at.

You would think that that question would be one on the script? Coming from the customer service industry as a manager, this entire ordeal was horrible. It would have been nice to have some form of compensation in some way for what we went through, but I wasn't expecting it. The main point is that Angie wasn't even listening to what the real issue was, and offer to take it to the powers that be, and say, "You know what, that is a good suggestion and thank you for your feedback." Instead, I got that this was all my fault and, "We don't care if you use us again, or tell anyone about the bad experience."

No worries, as I will tell everyone I meet, and I am in the transportation industry and deal with a lot of business people that travel. I will never recommend Expedia to anyone or ever use it myself again. Thank you, Expedia, for teaching me a lesson!

After all, we called Expedia many times; they always told us that they are trying to reach Villa Ulivi, but they couldn't. At last, they sent us an e-mail (after 3 months) and said that they had got information that we had stayed in Villa Ulivi, and didn't give our money back. If they claim that we stayed in one of those hotels - Ulivi or Meridiana - they should prove it. Where is our registration record or passport copies if we really stayed there? Villa Ulivi is lying and Expedia does not make enough investigation. In my view, Expedia is making fraud and stealing our money. We didn't take any service but we had to pay.

I had booked this for my family to visit Walt Disney World over Thanksgiving. They told me and confirmed that a refund in full is possible especially when booking 11 months in advance. Then when canceling after several phone calls to them, they will not process a full refund! They have terrible service. They lie to the customer, and they do not believe them about receiving a refund. They do not care about the customer. It's very sad to see this and have been taken advantage of like this. Be aware.

Now I am stuck with 3 flights and nowhere to stay. I called Expedia and the only answer I have is that it is my fault, I should have verified before. The Bavaro said it's Expedia's responsibility, but Expedia does not call back! All because their website allows a quotation for a child at a property where children are not allowed! To add to the trouble, a friend of ours from Europe we have not seen for 3 years is supposed to stay at the same property as us, but he cannot book due to all this trouble. Flights from Europe will certainly be inaccessible by the time this is sorted out.

This really makes me think doomed about Expedia. I would never recommend it to anyone I know. I feel Expedia just lured people by their way of advertising. It does not have a strong network with hotels. These days, there are so many local web dealers offering very good deals. I'm not sure why a firm like this can do that.

Our train tickets and travel plan was dumped. We had driven from Chennai all the way to Salem when we discovered this. We had to stay at Salem overnight as we could not drive back all the way to Chennai again. We are really at loss of time, money and plan. And it is very sad on the part of Expedia that they returned only half of the amount we paid.

They directed us to park in a spot that was the farthest possible from our room, in a vacant parking lot! We tried to sleep in the most uncomfortable bed we have ever slept on and woke up with sore backs and necks. Really painful, it was like we slept on the ground. Doors were opened to rooms all around us, revealing rooms that were used as storage for the hotel. Mattresses and furniture were stacked all over the place. The signs from our room to get to the lobby, if followed, would direct you to nowhere. When we let the general manager know that we wanted to cut our stay short, he said fine. He didn't even ask why. When asked about getting credited for the additional 3 nights that were prepaid, the GM responded in the affirmative.

We are now in a full on run around with Clarion and Expedia to get our money back. Not one person has been helpful or even remotely caring about the fact that we were so unhappy. Bad business all around with these folks.

After being told that this original story was correct, we communicated to our son to let us know the date to book the return trip. Four days later when he knew all the details of finals, etc., we received a completely different story. Now the additional "costs" were well over $2000 and this was for a flight with numerous stops. Our flights were with British Airways but we are unable to deal with them directly as Expedia is the agent.

We have spent thousands of dollars each year booking through Expedia. Last year alone, we spent over $10K in flights and travel through Expedia. We were planning on booking through them for an upcoming business conference In London in August. However, this ridiculous bait and switch will steer me away from them and I will certainly tell everyone I know not to use Expedia!

I see many other complaints on here about this company. Can something be done about this company? As a result of this, we cannot afford a vacation. I'm very, very angry and upset over this loss. The least they could do for people is send out two complimentary emails informing people that they must book their flights. Had I received such a note, you could count on that I would have booked right away.

After receiving the first email, I called Expedia up. I waited around 20 minutes before I finally spoke to someone who only mutters hello, and hang up on me. I called repeatedly again (at least three times) waiting over 30 minutes which I get hung up on. Finally, I spoke to a female who gave me misleading information and said that they are unable to change the flights but the hotel and attractions they are able to refund. The next day, I tried again. This time apparently, I am able to reschedule my flights. I questioned why I'm unable to get my money back as it is dangerous in going overseas where we were warned not to enter the country. She gives no explanation. I decided to cancel the tourists attraction and hotel and just reschedule the flights. I was told that I am charged an extra $100pp.

The fact that I am changing my holiday because of natural disasters and needing to pay extra money for something that I have no say in is unfair. I go along with it as I obviously don't have much of a choice. At the end, I am told I need to pay an extra $320 in total for the changes. They were so unclear with the information and kept giving me wrong times and amount charged for the reschedule flights. I have booked with different companies before where there's been natural disasters at other countries and have gotten my full refund back without a problem. I am very unhappy that I am charged so much for just the change of a date with a flight that I don't even want.

Another long session on the phone, I finally got my trip booked again. He quoted me the last price I was quoted after the hike. Then, after I gave my credit card, he said there was another price hike of $30 per person. I got upset again! I wanted to cancel on the spot but we were trying to book the same itinerary as a family so I did not cancel.

When I finally got my email confirmation, the total had an additional $68. The whole experience was stressful, misleading, false advertising. I asked the customer service what would I gain by using them and they said "you saved $200 by using us and booking together," but really I did not because of all the fare hiking they managed to charge me an extra $278 more than the original ticket price they originally quoted me. I feel very angry by this experience and would never use this company again.

The driver did not show up. Our hotel tried to reach them, but there was no answer. The hotel finally called a cab that took almost 30 minutes to arrive. Things don’t move too quickly at 5:30 am in Costa Rica. We arrived at the airport to find out that we our flight was "closed" and that we might be able to get on a later flight but would not reach our destination that day. My position now is very complicated. I am in a foreign country, my cell phone does not work here, and the agent at the United Air counter is telling me I will not make my destination and not 100% sure that we will leave Costa Rica. I am stuck with waiting on the airline to decide the fate of my family or taking matters into my own hands. I end up walking to the American counter and buying new tickets to get out of Costa Rica and get 2/3 of the way home.

This whole event was one of the most stressful, challenging situations I have ever dealt with. I finally reached out to Expedia when we do get home to inquire about getting the airfare that we did not use refunded. We missed the flight because the transport that I booked through Expedia failed miserably. I had to make a decision about what was best for my family. I have been an Expedia client for years and have spent a considerable sum of money. The inquiry process itself is tortuous. You speak to someone in the Philippines after waiting on hold for long periods of time. This took several different calls with long hold times.

I finally reached a supervisor who instructed me to write a detailed letter and enclose my receipts, which I promptly do. After waiting 2 weeks with not even an email, I begin to try and find out my status. This took multiple calls and eternal hold periods only to finally be told that I could have called Expedia first and they could have helped me. Bear in mind this event took place in a foreign country at 6 am and that I don’t have cell phone service. I paid for a service that Expedia sold me and because of their failure to do their job, I was put in a very difficult situation. Any legitimate business person stands behind their product. Expedia failed miserably in my opinion. I don’t intend to ever use their services again. The world should know how this works and what to expect if you have problems.

Unfortunately, success has gone to Expedia's head, and in their rush to maximize profit, they have forgotten the core of their business customer service. I experienced this transformation firsthand on my family's vacation last week. Expedia made a series of three cascading errors: first, cancelling my family's reservations; then failing to ticket the re-booked reservations; then not approving alternate transportation for several hours. This resulted in a lost day in our week's vacation, five hours spent at the airport, and non-direct flights through major airports that resulted in extensive walking requirements that my partially handicapped legs just weren't up to.

Their lack of responsibility for their admitted mistakes shocked me. I am a small business owner, and if my company had done a third of what Expedia did, we would do whatever it took to make it right. We would stand up for what we had done wrong. That's just fair. That's just good business. That's just not Expedia's attitude.

From Expedia's point of view, what they owe their customers is any type and timing of alternate travel accommodations. Oh, and profuse apologies. So sorry that you spent five hours in the airport. So sorry you're out the hotel cost you paid for the day you won't be using. So sorry you can't walk for the first couple days of what's left of your vacation. And don't worry, we'll pay for the extra cab ride to and from the airport.

In spending 3+ hours with two levels of supervisors, I was eventually offered two coupons that could be used on different flights. A third left a message that she could talk to me, but really, they had provided taxi reimbursement and a different flight and $300 of coupons. And this was really all they could do. Of course, I must continue to use their services two more times to take advantage of these offers, which do not even compensate us for out-of-pocket hotel costs.

Mistakes happen in my business and in every business. A business shouldn't be judged by whether or not mistakes happen but by how they deal with them when they do. If this is the way Expedia chooses to deal with theirs, I think it's time to move on. And judging from what I read when I googled Expedia customer complaints, it might be a good time for others to get off at the next station, because it appears that Expedia's customer service philosophy is a train wreck waiting to happen. And from my perspective, it won't come a moment too soon.

Later when I called the motel, I was told that they had 34 rooms available for August 18th and that the rooms never sold for $200! One of my reservation #'s from Expedia was ** in case you can look into it. However, I have now canceled all of the rooms. Since I didn't have time to call every hotel in Stillwater, I took her up on the offer and booked five rooms! Besides, I trusted that Expedia wouldn't cheat me. Later that day, I checked my online bank statement and found that all five rooms had already been deducted from my account! My husband and I are retired and live on our SS checks! Now I won't be able to pay all my bills on time! I have never heard of such a thing! What can I do?

The customer service told me that my order history showed a return date of the 22nd, despite my statement that I needed to return on the 28th. They charged me $445 to change my ticket and now I have to return on the 29th plus pay for an overnight hotel in Cancun. When I expressed my disappointment and confusion at how this could go wrong, I was told by customer service that, "It's OK." Obviously, it is OK with Expedia to give me the wrong flight and then pay for me to correct their mistake. I will never use them again.

I called Hilton reservations when I made this particular reservation (**), the same agent said the cost for the buffet was $7.50 for each person a total of $15. When I called the Stamford Hilton, one agent there said the cost was $30. I then called the reservation desk and talked to Latrica ** and she agreed on the phone that she would honor the $7.50 per person buffet cost. I asked for an e-mail to confirm this and she will not honor that in her e-mail, she retracted what she agreed and said she would not honor that price if I were to purchase the reservation separately from the buffet. This is not acceptable. In addition, my reservations are priced for two adults and two children. I only have one adult and one child going. Can you help me?

When I complained, I was informed that the matter was escalated and that my case would be looked at and I would be informed of its outcome in 7-10 days. I was advised to make a second booking of the same literary and a further $2,872.76 was deducted from my visa. Two weeks later, on 10/03/2012, noticing no communication from your company as regard the complaint I had made and also no refund as per the $2,766.76 that was deducted from my credit card account as regard the first booking, I contacted customer support. I was informed that the matter would be looked into and that a customer support agent would get back to me the following day. I did not receive a call back; in fact, tonight, when I tried to contact customer support, I got a very insufficient and inaudible explanation as to the delay in both my complaint and my very substantial refund. This is now 3 weeks since the original booking and at this stage, quite frankly, I do not trust your company.

I am appalled at the lack of professionalism and service both companies have expressed. Expedia has shown no tact in helping us with our plans. Had they informed us earlier at the time Spanair went out of business on January 27, 2012, we could have disputed these charges earlier, purchased new tickets in a timely manner rather than waiting until only 4 weeks before our departure and paying $200 more than our original price! I am shocked at how Expedia can sit back and realistically think that there is absolutely no problem with waiting over a month to tell travelers that their flight has been canceled due to airline bankruptcy.

My only thought is what would have happened if we were already in Barcelona and just discovered this news? We have already booked a hotel and other arrangements in our arrival city. I doubt we would have been reimbursed for any of that as a result of flight cancellation. For Spanair to refuse reimbursing travel expenses on a flight, a service, we never received is a sign of complete disrespect.

This time is supposed to be joyous for my husband and me. The stress and time it is taking for us to deal with this situation is time that could have been spent planning our time in Spain rather than being stressed over money that we could have been reimbursed for prior to our trip, had we been notified sooner, and having to rebook tickets so close to departure that possibly would have been cheaper a month ago. I have never been so frustrated and felt so violated as I do now.

We are now disputing the charges through our credit card company in hopes there can be some kind of reconciliation of funds. As it stands, we have not only paid over $500 for new flights but also $323 the original canceled flights. I am at a loss of understanding what took Expedia over a month to notify us of the flight cancellation that our flight protection plan does not protect against a flight canceled by the airline and that Expedia refuses to transfer the protection plan from our canceled flight to our new purchased flight. I want to bring this disheartening complaint to light. Expedia has lost business from me and my family and the horrible customer service and lack of professionalism will not be forgotten.

This is false advertising and a scam as when I booked the room, Expedia's website clearly stated that I was booking a guaranteed ocean view. The hotel was completely booked all weekend and couldn't do anything for us. They told me that this happens every weekend with at least 4 reservations coming in telling them the same thing. Expedia clearly is pocketing the extra money and booking the land view rooms for the customers who paid the higher rate to have an ocean view room. We never would have stayed at this hotel if ocean view rooms were not available or guaranteed. When I came home from my trip, I called Expedia one last time and spoke with a supervisor who would not give me any satisfaction. He offered me a $50 voucher to use with Expedia and that's the best he said he could do. I told him I was not interested in taking a $50 voucher for Expedia to have them take my money and make false promises. I will never book through Expedia again.

I am getting married in 5 days. A day before yesterday, I got an email saying my trip has been cancelled! The long of the short is my bitter ex found out I was getting married again and called Expedia pretending to be my new wife and cancelled the flight! I called Expedia and advised them of the situation. I told them I had suspected something like this a few days before, as my buddy ran into my ex and spilled the beans. So I called Expedia and had a "do not make a change unless authorized by me" in my account. And it was clearly ignored by the Expedia agent, and my bitter ex was able to get by the agent by merely verifying my email address and sabotaged my trip.

I call Expedia, and I got transferred to various agents. Finally, I got to a US agent named Ronnie ** and advised her of the situation. She recited many times in a idgaf tone that the caller was able to verify my email address therefore she was able to access the itinerary! I have booked with other companies and have always been asked to verify my credit card or other personal info, not my email address that might as well be public knowledge!

She refuses to do anything, stating while she may not agree with the weak security policy, it is part of their policy. But when asked why someone ignored my note regarding the changes, she stated "the note is not a guarantee that it will be read." Are you kidding me? I contacted a friend who is an attorney and verified that as there are notes in the system and were clearly ignored and I have the reference number associated with it, they are clearly wrong and are liable. But they refused to!

Now with the trip 5 days away, can you guess what the cost for a new ticket will be? So if you have any enemies or someone who may want to hurt you, do not post on your FB that you are getting married or let anyone know because they can call up Expedia and give them your name and email address and exploit your reservation!

Now, we are stuck with two payments of $612 each. We requested for payment adjustment and compensation for all the trouble, because it is supposed to be a late honeymoon trip, and Expedia has put us under a lot of stress! Secondly, after calling the help line for two hours, we got further confused and desperate, because their story is that we have booked through Hotel.com, in which we did not. We made our booking through Expedia, and nowhere else! We were unaware of the back end process of the website. We just need a solution immediately, so that we could enjoy our trip. I’m looking forward to your early response.

We also were told the rooms would have a microwave and refrigerator; we also were to have a view of the pool but didn't. And there was no hot breakfast! We have called and been promised a refund. Holiday Inn Resort in Orlando Florida is where we stayed on Feb 16-20. Please help us with this problem. When we call, we get the runaround.

Up to now they keep checking the phone to see if I'm still there, then they make me keep listening to their "music". After 60 minutes, I finally got a "specialist" called "Jav" who refused to give her ID. I calmly told her my troubles and then she hung up on me. No reason. I was still talking and I got that very loud beeping in my ear.”

This is the writer’s sister. Dr. Van ** died while holding the phone with Expedia, listening to his least favorite music.

She told me that the airlines must be updating their system. I asked to speak with a supervisor because all I want to do is book a flight, which this is the business that they are in to do, but it seems impossible at this point. After speaking to the supervisor, Rafael, who found the third flight and me giving him my credit card information for the third time and yet again (at this point the flight had gone up $80) there was an error message. He stated that the airlines must be updating and to try back in two hours. I said no, thank you I will take my business elsewhere and hung up. Then, this morning I received a $14 booking fee when nothing was booked! I called them to have it reversed, sat on hold for an hour, finally get a representative to speak with and as I was telling her my story, I get hung up on. Worse customer service ever!

Now, we had no confirmation for our hotel booking for the 11th of February and we tried to view our booking only to be told we had booked a room for the night we had tried to make the reservations on (January14).

My girlfriend spoke to their customer service department and tried to have our reservations changed to no avail. We did not wish to have a room booked for that night, but for February 11 instead. We were charged for the hotel fees for January 14 anyway. When we complained, their customer service rep showed a screen saved of our search. My complaint is that they took no consideration of the search we started, or any other action to rectify the mistake.

I’m looking into further action after this letter if my compliant is not looked into with serious consideration, expressly having my money refunded, or an equal compensation.

I called them again to get this straightened out, and the rep said it was some sort of 72 hour authorization thing. He told me not to worry, so I didn't. The flight dates came and went. The transaction is still on my card. I have been on the phone with Expedia for three times, with no results. They say they don't have me on record, that I called them twice. I said I have a record of it. They said it doesn't matter, because they don't have it in their system. I talked to a manager, a supervisor, and even corporate, and still nothing. They said that the airline is not going to refund the ticket, which I never confirmed. If anyone has any ideas, please contact me. I have until the middle of the month to get the charge dispute settled, or else I am stuck paying for it.

I had my sister call Expedia to try to resolve it, but nothing has been done. I came back to the US and called Expedia with my issue, they had me on phone for over 3 hours with the result that they will give me $25 coupon toward my next Expedia purchases. I only wanted the extra money that I paid for the king size bed refunded back to me instead, I only got the coupon. I will never use Expedia again! Not only was I cheated for what I paid for, I felt like they did not even care that their customer is unhappy.

I called up Expedia and tried speaking to them to see if anything could be done about it and they were not at all encouraging. The staff were friendly, however, they kept trying to say they have a "generic" statement in the website which says the traveler is responsible for requirements for entering/exiting an airport. Some of the other websites like MakeMyTrip state explicitly that you need a Canadian visa to board the flight. I am so frustrated and disappointed that Expedia refused to give me credit/refund back any amount. Is it possible anyhow to get a refund? Or at least file a lawsuit as their wordings aren't to the point and it's really devious?

I need to pay another $1,880 for a round trip ticket to Busan including Expedia service charge. They asked me to cancel the rest of the flights and since we were not making it to the first flight, the rest of the flights will be affected. After five hours call with Expedia customer service staff, who just passed my call around from one party to another until 3AM, in the end they directed me to the airline but there was no answer due to non-working hour. I have no choice but to wait to call the airline the next morning. We barely gotten our new ticket for Jan. 21 12:10AM flight and we do not need to cancel the rest of the trip.

Later during check-in at China Eastern Airline counter, China Eastern Airline staff had printed a copy of Expedia booking and had proven me the booking information from Expedia, which is not per my booking confirmation (i.e Jan. 20 at 11:55PM) but rather Expedia has booked wrongly on Jan. 20 12:10AM flight. I was very upset and therefore had written to Expedia customer feedback website many times to prove that it is their mistake that they did not book per my timing and asked for an explanation. All they did was just replied to me that I need to call their US Expedia directly as they cannot respond to me officially through email.

After return from Busan, we went to China Eastern main office. They said there are no way to refund us the additional fees due to Expedia's fault and Expedia puts on fault to airline for the fault. I feel that they are really irresponsible and they could have make us missed our trip for the festive seasons. We would appreciate if we are able to get the compensation on this matter. At the meantime, we also found that there were a lot of similar issue happened but there are no help in any of those parties.

Each and every time Citibank admitted that my name and number were still on their list, but that "this" time it would be removed. Never was. I finally cancelled the card in the hope that the calls would stop. Again, I was assured they would. I still get the calls even though I no longer have the card and the offers no longer pertain to me. I contacted Expedia to let them know the "bad press" they were getting with this ** from Citibank. They sent me what amounts to a form letter saying they aren't responsible and that I should contact Citibank for the "call" I received from them. I really don't think the person at Expedia understood English because they totally missed the contents of my complaint. Oh, and I am on the national Do Not Call List which as we all know is a joke.

I called today to find out how I can use the credit. I spoke to couple of people. Some referred me to insurance company. Harry from Expedia told me that I will be charged 150 dollars per person x 3 people, $450.00 cancellation fees. I was in shock because no one told me about any cancellation fees before, had I known about losing $450.00, I would be thinking twice about cancelling the plane. Then I wanted to speak to the supervisor. I was transferred to Judy. She told me the same thing. She also told me that according to their notes, I was informed of $150.00 charge, which I knew nothing about.

When I emailed again I got an email saying "sorry we can't change your car rental insurance", clearly, a form response with no reference to this problem. Then I called and was put on hold for over 20 mins. waiting for a supervisor, so hung up and called again and while pleading my case, I was hung up on. I tried a 3rd time and was again told that it was a discount. Yes, it is a discount but it is not the "deep discount, up to 40% off" advertised, nor was the hotel anything close to those given as examples. I feel scammed by this "deal" and Expedia simply does not care. They just wanted to make a deal, not satisfy a customer. This is not a good way to treat customers all the way around.

We ended up making separate hotel arrangements through our cruise ship, who were extremely responsive. On our return, I contacted Expedia and after two hours of conversation and being put on hold they contacted the hotel and were told that the hotel was not willing to refund our money. I explained to Expedia that I did not expect the hotel to refund us. I had expected Expedia to arrange for a hotel date change and because they did nothing on our behalf, I expected Expedia to provide the refund. We got no satisfaction. We are out one night's hotel stay. And the frustration of dealing with a travel company that is completely unresponsive and uncaring. I was shocked by the lack of customer service. Lesson learned: don't use Expedia if you think anything might change or if you think you may need their help in updating your arrangements.

2. Atlanta, Georgia (Summer 2011). We had multi-city flights. In the middle of our flight itinerary, the Georgia airport kept cancelling our flight to the next destination. Literally, we stayed an extra two-three days. It was our wedding and we needed to catch a cruise in the next city. The cruise company said they could put us on another ship, but this meant that our next flight would have to be delayed. We asked Expedia to help change. After 24 hours of crying, begging, and pleading with both Expedia and the airline, the airline finally caved and changed the flight without charges.

3. Last week. We accidentally booked a Christmas trip to Goa, India. Oops, we didn't know we needed a Visa to go. Expedia easily cancelled the plane, but the hotel--oh no. The hotel refused to refund our money. They even had the nerve to say that they would give us a credit provided we travel within one month of the date. Why would we miss work in order to travel? We asked to pay for a trip to be taken later in the year. The hotel has refused.

Travel Orbitz.com. They have the best customer service. We have made the same mistakes with them and they had no problems refunding our money in weird situations. They are also very helpful. Happy travels! I think that we should all ban together and do a class-action against Expedia. They are doing unfair business with the hotels. When they mess up, they do not fix the problem. The hotels and airlines refer to them as "agents". If they are agents, then they need to take responsibilities for our travel circumstances.

When I checked with them that airline has already blocked this amount, I was told no it is not possible and I had to call bank, get a confirmation number and give to Expedia and still they would refuse to give ticket unless I pay them. So I had to clear my card amount push in more money and pay Expedia to get ticket. At end of it, my card had two charges one for Expedia and one from airline and I was told one will get released but point being my card limit remains blocked and i cannot use same as airline blocked the same .

I consider this complete rip off and bad management of a transaction and how things are done at their end. If a guy had 50k limit and tried making 45k booking he would need 90k limit to get a ticket out of them. So this is not end of it. Even after all this, I get call next day saying sorry we can't issue ticket and had to go all over again explaining them and trying to get the ticket out.

One of the most horrible experience ever I had with an online portal. So guys be aware of this, when you try Expedia.

Later during check-in at China Eastern Airline counter, China Eastern Airline staff had printed a copy of Expedia booking and had proven me the booking information from Expedia which is not per my booking confirmation (i.e Nov 18 @ 11:55 pm) but rather Expedia has booked wrongly on Nov 18 12:10 am flight. I was very upset and therefore had written to Expedia customer feedback website many times to prove that it is their mistakes that they did not book per my timing and asked for an explanation. All they did was just replied me that I need to call their US Expedia directly as they cannot respond to me officially through email.

As usual, when I called Expedia US, all their Expedia customer service personnel did was just keep transferring my call from one person to another so that I am tired to have to keep repeating my concern all over again and again and finally hang up my call without addressing my concern. I am very disappointed with Expedia service as I felt being cheated by them and I am definitely not going to book any service with them anymore. Anyway, can someone give me suggestion on how to settle this claim with Expedia?

I called Expedia and they called V Australia while I was on hold. Expedia then told me that I could cancel my ticket and rebook it with an accompanying infant or that I could try back in a few hours when the ticket desk at V Australia is open and they would sort it out then. As it turns out, the ticket office at V Australia is a 24-hour operation and it could've been handled right then and there. I went back and forth on the phone between V Australia (3 times) and Expedia (5 times) with Expedia suggesting that I can just get the infant ticket at the airport. Finally, an agent at V Australia read the notes of my case to me saying, "When you called last week (my first series of phone calls) we authorized Expedia to add the infant to the itinerary at 10% of the total fare plus taxes. I can't understand why they haven't done it for you yet."

When I called Expedia again they said, "We are unable to issue her a ticket because our system does not allow us to book travel for an unaccompanied minor." Of course, she wouldn't be unaccompanied because she'd be with both of her parents—those details did not interest them. They then told me that my only option would be to cancel my reservation and rebook the tickets with an infant at a cost of $1000 (the original full-fare tickets were only $800).

Because we booked this flight 8 weeks before our travel date and because getting a passport for an infant requires both parents be present or get a lot of notarized forms/documents, we decided that it was too tight of a window to get her passport on time. We made an appointment at the Customs House that we could all go to and leave with her passport in hand. That appointment requires proof of travel. As of right now we have no proof of travel for her but only for us, so they may not let us get the passport at all. I explained this to Expedia on every call. Without a passport and a return ticket for her we can't get her a visa. Of course, at this point, we might not be able to fly at all because neither party seems willing to issue her a ticket. To V Australia's credit, they have offered to call me back in a few hours after they have Expedia on the line so that we can all be on the same page. I get the full impression that Expedia just wants us to pay an extra $1000 for our trip.

I have no idea why in the world anyone in their right mind would do something like this. It makes absolutely no sense! Obviously, I had the money the first time you took it out. Why on earth would you put it back and take it out a week later? I'll never booking flights with them again. When I called customer service, I had to repeat myself 5 times trying to get the rep to understand me, definitely a waste of time.

Why are these prices not disclosed in the agreements? Why are the deposits so high? Why was I booked in a hotel that has parking as a separate charge or "surprise charge" to it's guests? This is ludicrous. I'm going to see if I can sue Expedia for their gross negligence on behalf of their clientele in regards to affiliating with other companies and not providing a proper or more accurate depiction of out-of-pocket expenses on common travel necessities, such as parking!

Expedia redirected me to the first airline they are flying on, that airline redirected me to another airline they are flying on, the final airline redirected me to Expedia via a conference call. Expedia hung up because they "couldn't hear us". I tried calling Expedia back, and couldn't hear the woman who answered the phone, and who hung up on me after I said "ma'am, I can't hear you". I called back again, and spoke with the rudest woman on the planet. I get that I made an error. I don't get passing the buck, flat out poor customer service, and rudeness, and giving me false hopes.

I had spoken to the Expedia representative at the hotel on Thursday, the 25th and expressed my concern about the hurricane heading towards the north east coast of USA and asked if we should make arrangements to leave on Friday, the 26th. I was assured that we were going to be able to fly out as scheduled on the Saturday, but that she would keep us informed should plans change. This did not happen, and I was not assisted in anyway once we realized that our plans would change. I am totally disappointed and dismayed at the complete lack of information or initial communication provided by Expedia following the closure of the New York airports.

The representative at the hotel was of no assistance to us whatsoever. The first 3 days after the closures were essentially a black-out in terms of any communication. I spent many hours on the phone, most of that time being placed on hold (my phone bill on return was over $1000) with no satisfactory response. I went to Punta Cana Airport to get a resolution, only to discover that the Continental staff were equally incompetent and provided no further help to the situation. Expedia's response was totally unacceptable. I can only assume there were no crisis management plans in place, or if there were, they were totally ineffective!

I am acutely aware of the vast number of Expedia customers who were unfortunately stranded all over the globe and how difficult it must have been for Expedia to re-organize and even to reschedule flights but there is no excuse to have no information and what appeared to be no one manning the phone lines to provide confident reassurance that Expedia could get my family home safely. I was forced to spend an extra 7 nights in Punta Cana, having to move hotels due to an overbooking at the Rui Bambu after 5 nights.

Expedia were again no help to us, and we had to make our own arrangements to move hotels to a more expensive Rui Palace hotel, as this was the only one that had any room to accommodate my family and to add insult to injury, we had to walk to the other hotel. The extra hotel costs alone were over $3000. I requested that Expedia reimburse my hotel expenses that, indeed, they forced me to incur. I was offered a $50 voucher on any future travel with Expedia.

So then when I'm looking on the Expedia site to confirm my flight, it says Not Booked. And they refuse to give me any money back. They blame it on American Airlines and me. Apparently, I shouldn't have gotten on that earlier flight. And, after being on hold for hours, talking to everyone for 10 min intervals, the last supervisor I spoke with actually threatened me to not go to the airport on the day I was to leave whether trying to fly using the non-existent ticket I had in my hand or stand-by. He would not tell me why he was being so threatening, but I'm not exaggerating his behavior.

Statements like "I cannot impress upon you enough how much it will be in your worst interests if you try to fly out of St. Cloud on Sunday. Do not show up at the airport." As if that wasn't bad enough and repeated enough, he brought in my brother-in-law as well, stating explicitly that "you will be in so much trouble and cause so much trouble for your family member as well." They even said if I bought a ticket, I'd better not try to fly that Sunday!

I received an email from Expedia.ca stating they had a better price. "Your old price C$456.00, Your new price C$315.00, Your saving C$150.00 Hurry! Book this great fare before it's gone."

When I tried to book this offer on there hyperlink, I could not find it. I called Expedia and spoke to three individuals, first Shady, Wassim and lastly Freddy. All of them spoke about some compensation. After being on the phone for one hour, I was told that the fares had gone up and that there was nothing they could do. Meaning, they would not honor there email price of $315.00 and that millions of people received this email. Of course I have the email as proof. Can anyone, please help me? This is so very misleading for them to do this.

Isn't a travel agency that you pay over $1,000.00 to almost a year in advance supposed to help your travel plans go smoothly? Apparently, not Expedia. If it is United's fault, as Expedia claims, then shouldn't Expedia act as an intermediary for the consumer and make sure that their consumers' needs are met? Isn't that what a travel agency is supposed to do?

They told me that United offered to fly us out of Hartford a day early to Chicago and we would have to stay overnight in Chicago and get the connecting flight in the morning. I asked if we would be compensated for our hotel stay in Chicago and was told, "No they could not accommodate that request". This is totally unacceptable. I booked through Expedia in good faith months in advance of my travel. They must have known full well that this might happen, but I had no idea that this could happen.

They offered to give me a refund, but I have already paid non-refundable deposits for my accommodations in St Thomas (over $1,000.00) and we have been planning this trip for over a year! Now, my husband has to take an extra day off from work. We have to travel to Hartford a day early and stay over in Chicago at our own expense, though it was not a fault of our own. It is just plain wrong and I do not think they should be allowed to get away with this shabby treatment. I will never us Expedia again and would like, at least, for our hotel in Chicago to be paid for.

I was given a two-stop flight (Indianapolis-Toronto-Zurich-New Delhi). When I reached the Indianapolis airport on October 13, 2011 to board my Air Canada flight to Toronto, the Air Canada staff didn't allow me to board the flight as I do not have the Canada visa. I was not aware of the requirement of having a Canada visa for flying to Canada, even if it was a connecting flight. When I called Expedia regarding this, they denied any support and told me that it was traveler's responsibility to know the details of visa of the countries they are transiting to. I requested them that since this special requirement was not mentioned in your e-ticket, how would I know whether a visa is required to transit Canada?

Later, I requested them to cancel this reservation and issue some other ticket to me as I needed to visit India on some emergency. They denied any help and told me that "your entire ticket (worth $1440) is lost and you won't get any sort of refund on this". I was completely lost after hearing this. I pleaded that this is a big amount for me and I cannot handle this loss, but there was no word of sympathy from Expedia. I spent almost three hours talking to Expedia agents before the departure of the flight. Since I had to go to India due to some emergency, I purchased ticket with even higher rates from some other site (makemytrip.com). The e-ticket of this site clearly says that if you are traveling through Canada, then you need to have visa for the same. But Expedia didn't mention this in their e-ticket.

I would request the concerned department who will look into my issue to please help me on this. I think I deserve total refund of my ticket. Thanks.

This is the extent of their apology: Thank you for contacting us about your hotel reservation. We have checked our records and determined that your reservation was confirmed, with the hotel confirmation number: **. We apologize for the inconvenience.

After my trip, I went online to get my $50 debit card mailed to me and the online submission said delivery date would be August 12th. So I waited and then called. The representative told me to wait another week. When nothing arrived, I called back and the next representative told me that its taking longer than expected and to give it twelve weeks. It's now going on week thirteen since my trip.

I called them at least six times and sent emails at least ten times but still nothing is resolved. I don't think they even read my emails. They sent me the link twice to have the debit card mailed to me, and I already did and stated in my emails.

I now wish I would have just booked through the hotel to save $40 instead of booking online through Expedia with the expectation of saving $75. I am frustrated and still waiting. I wasted calls and emails and spent at least two hours on the phone waiting and speaking to agents with no resolution.

A $75 credit towards my next trip would have made me try Expedia again and give them another chance but that would have to be upfront because I am not waiting for any more credits or debit cards.

After my trip, I called Expedia and asked them for a refund, considering the fact that it was their fault. It's a month that I keep calling and calling. And they keep on putting me on hold (one time I had to hold for an hour). They say that they are going to consult it and will call me in some days. But I got no reply. I have to call them again and describe the problem every time. It's funny how when you want to buy a ticket, if you get cut off, they will call you right away. But in this situation, I have to call them twice just because we got cut off. I'm pretty positive that it was from them. I'm sure they have eaten all my money. It's no fair. All my time is wasted. All my nerves are wrecked. And I can't do my job right just because I have a lot on my mind.

I tried to book an international flight through expedia.com and I followed through all the various steps: I chose my itinerary, gave all my personal data including my credit card, passport, address and telephone information. At each step of the way, the price of the ticket was confirmed and guaranteed as $591. After I authorized the transaction to be paid, I was then told that the ticket was not available at that price, it was now $850, and I simply had to click to confirm the price change.

This is a criminal usage of the Internet to coax personal data on the pretext of issuing a low-cost ticket. I will furnish more specifics upon request, and I would like to be informed of action taken. Thank you.

I then received 2 emails in response to mine, one this morning (3 days later) and one last night. Both emails indicated that I was not entitled to a refund since I did not contact expedia within the timeframe of the cancellation policy. I would be billed $167 (which was the full amount of the room). Both emails also indicated that due to severe weather, expedia was experiencing a high volume of calls and was unable to handle customer issues in their normal time standards. I then called expedia this morning to explain my situation and was told there was nothing they could do for me. I asked to speak to a supervisor and after waiting for 35 minutes, someone disconnected the phone (again on expedia's end).

My itinerary number for this reservation is **. Both of the emails I sent had a reference case number, which are: case ID: ** and case ID: **. I also contacted American express to start the process of a dispute and was told that they are unable to do so until I have a cancellation number (which I can't get because I can't get anyone to help me and the person who I spoke to refused to cancel the reservation). Amex actually suggested I contact the BBB and it would get resolved. I filed a complaint with the Better Business Bureau and finally this morning, I received a response from expedia.

"Dear Better Business Bureau,

Thank you for taking the time to contact Expedia, Inc regarding an issue from our customer. We appreciate the Better Business Bureau allowing us to address the comments and concerns that have been brought to our attention. Expedia, Inc. is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.

Expedia, Inc. is responding to the consumer complaint from Amy ** (BBB case number **) regarding a hotel cancellation.

We understand that Ms. ** is seeking a full refund because, she states, she was unable to cancel her hotel reservation via our call center due to a high volume of calls that day. Our customers, however, are given the ability to cancel their hotel reservations via their online itinerary. There is a link which would have allowed her to cancel it herself as long as she was outside of the penalty period. For this reason, we will not be able to honor Ms. ** request for a refund.

Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. "

Luckily, I was given the opportunity to accept or deny this as a resolution. I denied it and my response was this: "(The consumer indicated he/she did not accept the response from the business). I was unable to cancel the hotel online and when clicking on the link to do so, I was given a message that stated this reservation is unable to be cancelled or modified online. You must call expedia to make any changes or something of that nature. When I called originally I got connected with an expedia representative and before the call was disconnected, she did apologize and explain that some reservations are unable to be cancelled via the online link which was the case for my reservation. I was unable to cancel my reservation online. The amount of time and trouble this has caused is ridiculous and I find it extremely disappointing that expedia is doing whatever they can to get out of giving me a refund for the room. I will make sure that expedia's upper management as well as the public is aware of this and will continue my efforts to advertise expedia's extremely poor customer service until this is resolved to my satisfaction".

I related that there were no eligibility items attached to the offer other than completing a stay and giving street my address for the gift card to be sent to. In this case, the supervisor who came on the line was incredibly punitive and degrading when the original agent was merely misinformed. This has really changed my attitude towards Expedia!

Upon arrival in Chicago on September 2, I made my way to Hotel Sax where my reservation was supposedly made. After spending a total of 10 hours traveling, I was exhausted and looking forward to checking in so I could rest, shower and get ready before heading out to dinner. I tried to check in and the the person at the front desk told me that there was a booking under my name, but that it wasn't until the following day, September 3. She recommended that I call Expedia to have the issue corrected, which resulted in the following:

I called Expedia and explained that I had changed my itinerary and that my flight info was updated, but clearly there was a mistake as the hotel was not updated and I had already paid for the extra night and flight penalty. The representative I assume checked the computer to see my itinerary details, but they did not show my hotel booking update. After about 15 minutes of back and forth regarding my changed itinerary, the rep said that she had to put me on hold. After waiting for 45 minutes, the rep hung up on me. After spending an hour on the phone paying long distance was bad enough, but to be hung up after that just made things worse.

I immediately called back and a different rep answered. I once again had to explain my situation. She told me that Expedia did not charge me to change my hotel booking and that if I wanted the room for tonight, I would have to pay $118. After repeatedly explaining that I would not be paying any more because the charge for the extra night was already billed to me, the rep said she had to put me on hold for "3-4 minutes" so she could talk to technical support about the credit card charges that I incurred. Since I had previously been put on hold for nearly an hour, I asked the rep if she could take down my number and call me back as I didn't want to continue racking up long distance on my cell phone. She told me that there are blocks on their phones which do not allow them to make outgoing calls. I waited on hold for 2 hours. Not once did anyone check in to let me know what was happening.

Once I was taken off hold, I was again told that there was no additional charge to my credit card and that there was nothing she could do. However, she was going to talk to her manager to see if it could be resolved. Once the manager came on the line, I was then told that he would take my number and call me back with an update as soon as he had one. Interesting, I thought you guys couldn't make outgoing calls? After a total of nearly 4 hours without a hotel or an answer, the manager called me back. He told me that he had just tried to charge $118 to my credit card, but it wouldn't go through for some reason. First of all, what gives him or anyone at Expedia the right to try and charge something to my credit card without permission? Never once did I say that it was okay, in writing or verbally. I'm pretty sure that's illegal.

After expressing my anger about the manager trying to charge to my card, I explained once again that I would not be paying anything additional because I was already billed. The manager refused to let me get a word in. He repeatedly cut me off and told me that I was wrong and that I was making up my story. In the end, I had to find somewhere else to stay; in a city where I didn't know anybody and had traveled to on a budget. Meaning, no additional funds to pay for another night in a hotel. I have a copy of my mastercard bill which I would be more than happy to show you as proof that I was charged for my request to move my itinerary up a day.

I was and still am furious and thoroughly disgusted with the lack of service I received. Over the last 9 months, I have been a regular Expedia customer, whether I booked or friends that I was traveling with booked. This experience has definitely left me with a negative impression of Expedia.

I will not book travel through Expedia again and recommend that others go through another booking route as well.

I was entering the room, along with my nephew and niece that were helping with the bags, when a young Caucasian man approached us while he was texting on his phone. The man asked my nephew if he was from Philly. My nephew said no. And then, the man asked if he was from Pittsburg. Again, the answer was no. Then, the man proceeded to ask about drugs. After entering into the room, we noticed an odor in the room. I also found branches from outside were growing through the window. My niece noticed that when she went out to the van, there were drug addicts trying to get to the other side where the drug dealers were to purchase drugs.

There was no iron or ironing board in the room. I went down to the front desk clerk Allison to inquire about an iron and ironing board. Allison stated that I had to ask for it. Once I did get the iron and ironing board, it was dirty with black stuff on it. That's when we both decided to leave at this point. I returned the iron and ironing board to the front desk. And I made the front desk staff aware of my dissatisfaction. She said, "Okay, I understand." And then, she gave me a card with the manager's name and number on the back.

After we left the building, I immediately called Expedia to inform them of the problems, within 20 minutes. We had nowhere to stay. Expedia was not helpful at all. They didn't even offer to get us another hotel. At one point, they stated that I can be credited one night back. Expedia just gave me another reference number. They stated that I can speak with any agent when I call back the next day. The agent that I spoke with regarding this incident was named Kasper. From day one, Expedia could not even get my email address to go through. I had to use my nephew's email address to obtain confirmation. I gave them two different emails in two days. I even created a Yahoo address so they can email me the confirmation. However, I spoke with customer service four times.

The next day, I called and spoke with Frank ** who stated that he was the manager at Trade Winds ** regarding this matter. Mr. Frank insinuated that my niece was part of a threesome. He said that the room was booked for two, and three people went into the room. But my niece was merely helping with the luggage. After that, he was leaving. He also stated that we stayed the night, but we did not. I have the guest check out receipt stating that I arrived on 7/27/2011 at 11:40 pm and checked out at 1:04 am. I find this to be poor management. My nephew spoke with a supervisor from Expedia named Chad. He stated that the manager needed to approve the refund. Mr. Frank ** stated that he was not going to refund anything at all. My nephew spoke with a supervisor from Expedia. He was trying to explain what happened again, and the supervisor hung the phone up on him. I find this to be poor customer service. We not only booked hotel through Expedia. We also booked our flight. And it went well.

This experience was horrific and has put me at distress. After speaking with Expedia and Trade Wind manager, I felt so belittled, hurt, and falsely accursed due to false allegations. I wanted to make you aware of the manner in which my nephew and I were treated by both Expedia and Trade Winds hotel management.

I called Expedia to find out why I was charged for a reservation that I canceled and they claimed that it wasn't canceled even though I told them I did. They claimed that they will call the hotel and put me on hold for quite some time. When they got back to me, they claimed the hotel refused to refund my money even though I did not occupy their hotel room. They were not cooperative in finding a solution or investigating what went wrong on their website that changed my cancellation to a confirmation without my permission. I will never use Expedia again and never will I make that mistake of not printing any documents when I do a transaction online.

I have been calling for 4 days now, and my trip is in 6 days. They state that I can get the refund up to 48 hours before my trip, but honestly, with the way they have been handling the phone over the last 4 days, I don't see how this could happen.

Now Expedia had cost me 6 hours of my time trying to get back a 60 dollars refund! Hilarious, isn't it? I know.

This certainly makes me want to choose another site to deal with from now on. If they had people to answer the new reservation division, why not put more people for the refund also, hire some more people, or simply don't take more business than you can handle?

.

Do not use Expedia.com for travel.

We (my wife Patricia and I) had a trip planned for this weekend to New York City, but due to "common sense," regarding Hurricane Irene, we chose to cancel. Expedia.com is quick to take your money but the nightmare begins when you try to cancel. We spent approximately four hours trying to cancel our plans in advance with the most grueling two hours of our lives dealing with this Expedia representative named (yeah right) Mary with her Asian accent. We could hear small children in the background as Mary screwed us for two hours doing everything she could to get us annoyed enough to hang up the phone.

I think this is a "tactical" ploy by Expedia.com to discourage people to hang up and still able to collect their money. This travel company is the worst, so don't get fooled by that nice greeting (**) from Scott (I assume the company president) when you call.

Do not ever use this service!

When we arrived at the airport around 5:00 a.m. (our flight was departing at 7:00 a.m.), we were told that the flight for my wife got cancelled on August 4th because she didn't fly from San Francisco to Guadalajara. We immediately called Expedia and Valerie did confirm that my wife had called on August 3rd to make sure that she was going to use her ticket from Guadalajara to San Francisco and that Expedia also called Continental Airlines to confirm. The supervisor (**) from Continental in Guadalajara Airport said that there was nothing that they could do but to sell us another ticket. Valerie from Expedia called Continental Airlines and was told the same information--that the ticket got cancelled because they didn't have any record of Expedia calling in to make sure that my wife was going to able to use her ticket from Guadalajara to San Francisco.

The itinerary number is ** and it is under the name of Armando ** with e-mail address: **. There were three travelers and my wife's name is Veronica **.

I have booked several trips in the last three months and spent well over 5,000 in travel with your company. The experience has been a nightmare. The refunds have been verified through Mimi, she stated she contacted the general manager at Sleep Inn and Hertz (I provided their names and direct numbers by phone for her). However, we were disconnected before I could provide my credit card info and obtain a confirmation number for the refund.

It was at this point I continued to call to provide the information. I called several times yesterday and held for in excess of three hours, to no avail. No one ever answered the phone. The sales department stated they were unable to handle the refund and transferred me back to a black hole queue.

I would like you to contact me directly. I am a federal contractor and I travel monthly. I had confidence in your company although the accommodations to El Paso, Tx., were unacceptable. I will no longer be using your company and will most likely warn my colleagues not to utilize your company for their travel arrangements, these include a group of judges, attorneys, medical experts as well as vocational experts, which your company could benefit from, in my opinion.

A return phone call would be appreciated although at this point, unexpected. Thank you.

He has no knowledge of his job, flight details and airlines. WE RECOMMEND this dude with the Arabic accent to be trained properly. He doesn't have any feelings towards females and elderly. Expedia should reconsider hiring people like this who don't understand their jobs. I plan on sending my phone bill to you guys. This is my serious review, to all future customers of Expedia. If you need more details, I'll fill you in.

Renuka

I booked a holiday with them and needed to change flight times or even cancel trip if need be and rebook. When I called the phone number they gave me on the back of the itinerary, no one could find me. I was on the phone for about six hours and got transferred many times, and was told to call about nine other 1-800 number. No one could find my itinerary to help me.

About six hours later, on about the 9th different number, I was told to call someone who said they found me. They found me only because I gave them my visa number. I was not too happy about having to do that. After being put on hold for 25 minutes, the system hung up on me. When I called back, they could not find me again.

My oldest daughter ended up not being able to go on vacation with us because we were unable to change the flight times or cancel the trip. This has been the worst holiday I have ever had, and by far the worst customer service I have ever had. When I got back, it took numerous calls and about four hours to speak to an escalation department person, who could not help me and believe it or not, proceeded to put it forward to the higher escalation department.

By the way, their escalation department is located in Egypt.

Expedia refuses to correct the issue even though I called within moments of opening my confirmation email. I spent a total of two hours and 40 minutes on hold, repeatedly shuffled from one agent to another, hung up on (dropped call?) and was told by one escalation agent that she would personally call Air Canada to see if she could waive the fee and she would call me back. She never made that call nor phoned me back.

Air Canada has a policy that any ticket can be cancelled within 24 hours of booking. Expedia tells me that is impossible, and that I must pay a fee of 150 dollars plus 75$ to cancel, or pay 150 to change the booking to the correct date.

I have Googled Expedia and found my problem is common and the performance of Expedia, as I experienced it, regarding customer service is also common.

The Expedia booking process has left me feeling cheated. I was under the impression I was making a reservation with Sheraton Four Points, not a third party booking agency. I am highly disappointed in Expedia and the deceptive practice. Sheraton Four Points is also culpable for allowing this swindle, dodge, rip-off and online con to be a part of the Starwood Corporate business strategy. A complete and utter disappointment! I would like someone at Sheraton Four Points, San Diego or Starwood Corporation to explain this misleading booking policy.

If you use Expedia, buyer beware.

Before booking our trip to the Renaissance Aruba, I called Expedia to verify which option was the all-inclusive package. I then chose that selection. But when I printed out the itinerary, nowhere did it say "all-inclusive". So, naturally, I called Expedia to inquire. The customer service rep was totally uninformed and said she wasn't sure but she thinks I had all-inclusive and then she didn't know and that I should call the hotel directly. When I called the hotel, the customer representative at reservations told me not to worry because I definitely had it.

Unfortunately, when I got to Aruba, I was told that I did not have the package.

I explained how urgent it was to get home so I could get back to work. I was told to pay $100 for a rebooking fine and I would have to pay for a new flight! I told them that was unacceptable and that I did not have that type of money to waste. They told me that is not their problem and that the insurance I paid extra for does not cover work complications!

They placed me on hold for 45 minutes and then hung up – seven times. I spent my whole night (5 hours) trying to call back and my husband and I spent the whole evening on two phones and kept getting hung up on.

Please never use Expedia... I've been in tears over my dream vacation all night.

They put me on hold for another 30 minutes to tell me the things that I already know my flight date. On and on and on but they cannot do anything about it. No apologies or what soever. They standing behind booking agent confirmation regardless of their error in their ads. This was my first experience with them and it would be definitely my last. They are all bunch of ..........

Finally, I was able to speak with a CS rep who confirmed that the charges could not be changed, but that I could cancel my reservation and purchase a new one for the same flight and hotel. When I agreed to do this I was first told that the price had increased $500 over the last hour! When I challenged the veracity of this explanation I was told that the hotel room was no longer available for Expedia to sell EVEN THOUGH I STILL HELD THE ORIGINAL RESERVATION FOR THAT ROOM!

I asked to talk with a supervisor. I was disconnected twice. Bad Service. This leaves me very worried about the quality of services during my trip and the overall dependability of Expedia. It seems that once they get the money their efforts to please the customer evaporate.

I am traveling with my family and I want to be on their flight. At the time of this e-mail, the flight was available. The flight is #2775 on Friday, September 30th, with a return-flight on Sunday, Oct 2, 2011. I am asking to be placed on this flight with my family and would also like the $150.00 fee to be waived. I am now on the phone for over 2 hours, on-hold. An immediate response would be most appreciated. I do not feel that I should have had to go though this as I did everything I was asked to do. Emily at Continental is informing me that this is an Expedia issue and she will not compensate me for booking through Expedia. She has told me that a consumer should know better and that they have these problems all the time. Her exact question to me was, "If you bought a coat at Wal-Mart, would you return it at Target?" I documented the information and called to reserve this flight on time.

I have been told to call 6 phone numbers from Continental back to you. I am now asking you for your help in this situation. No one has been considerate at all, just pointing the blame on each other. As stated before, if Continental is going to work hand-in-hand with Expedia, a consumer should not have to be in the middle of their differences. I would appreciate an immediate response to this situation. Please do not put the consumer in the middle of your differences. It is not only frustrating; it is a waste of our time. I am asking you to do the right thing and compensate me for the difference in price. Thank you, Michele **, Debbie.

When I earlier contacted Expedia, Continental Airlines, and my credit card, there was no record of tickets. This occurred during the "blackout" when Continental-United lost use of their computers and countless flights were canceled.

I believe Expedia booked me at the last minute when seats were found yet never advised me of problems or delays in booking. While at the beach with my son, I was "booked" by Expedia. Not within the typical 24 hours via email. When I tried to discuss, I was disconnected three times and told by Meredith I was a "no show." I tried to explain I never knew I had tickets since there was no confirmation by anyone in the past 10 days, until the day before!

On the advice of my cousin, I booked a vacation with Expedia for JFK to Cancun for June 20-June 27, 2011. Both my cousin and myself explained to the operator /customer service representative Jade (who, by her accent, made it clear that English was not her first language), that I wanted to travel to Cancun for a week, hotel and air included. We both stressed the fact that if I needed to extend my time in Mexico how would that work? The representative said all I had to do was to pay an extra $59 and that would insure me that I could stay as long as I wanted and I could be given my return flight to JFK when I was ready to leave. The representative told this to both my cousin and then to myself. OK, I booked the package and paid by credit card.

I left on 6/20 and arrived in Cancun. At the airport in Cancun, I was told by the people who work with Expedia (their liaison), Best Deal, that another representative would be waiting at my hotel to meet with me at 11:30 am. He never showed up.

I checked in. Throughout the week, I tried to get in touch with this guy whose name was Nestor. Finally, about three days later, I did. He came to the hotel and I explained to him that I was set to leave Monday, 27th of June, but I won't. And that I paid insurance not to lose the flight. In front of me, he called Expedia and confirmed what I said. He hung up and said no problem, just call the transportation people here in Cancun and let them know.

The day before I am scheduled to leave, I called the people at transportation and spoke to Crystal. I told her that I was not leaving on the 27th. She said, "No problem, and just let us know when and we will give you a ride to the airport when you are ready to go back."

Now at this point, I have informed three people that I WAS NOT LEAVING ON THE SCHEDULED DATE: first ,the customer service representative with Expedia. Her name was Jade. In fact, this was from whom I bought the insurance with in the first place! Second, Expedia liaison, Nestor, who CALLED Expedia and informed them I WAS NOT leaving on my scheduled date of June 27, 2011. And third, the transportation people. The woman's name was Crystal, who work with Expedia.

On the 27th, I checked out of the hotel that I booked on my package with Expedia. The reason? I was in too much pain to fly.

The next day, which was Tuesday 6/28, I called Expedia to arrange my flight home. They said they do not owe me a flight home! That I was a no-show at the airport and that my reservation was now cancelled! I told them I bought insurance, but they said they were sorry but I needed to call the airlines. I said I did NOT book this with the airline, I booked this with you! They basically said we cannot help you and sorry you are unsatisfied.

They put me in touch with a supervisor, her name was Willa. She said she spoke to corporate and they said they are not going to do nothing. I wrote to them and threatened them with legal action. They now say, well OK, you can file a claim for your $59 with our insurance agency. I said I'll tell you what, you deal with your agency and I'll look for an attorney.

The $59 doesn't even BEGIN to cover what you cost me. The flight alone was nearly 800 dollars back home, not to mention being LEFT STRANDED in a foreign country and hotel fees, food and trying to get home. A LOT of stress, especially being handicapped. I trusted these people and they nailed me to the wall. Thank God I wasn't traveling with my children.

I definitely will NOT LET this go and if I do not find an attorney, here I'll get one online.

I tried calling Expedia, got disconnected four times, and later found out that the lowest fare was more than double the ticket price we selected a month prior. They tried to put it in the airlines saying they cancelled the reservation for some reason or another, and to try calling them for a lower fare as it's up to them. So, I called Delta and explained what happened. They said there was no ticket in their records (the reservation was cancelled before it was taken out of my bank, yet the $7 booking fee from Expedia was taken out of the account), so he told me to call Expedia and talk to them. Finally, I ended up talking to the military airfare line through the airline and somehow got a ticket that was less than the original ticket. My friend was booked and ready to fly out six hours later.

Another Story with Expedia: We booked two tickets through Expedia to fly out my husband's brother and brother's girlfriend (also booked a month in advance). They arrived fine as everything was confirmed. When we went to take them back to the airport on their way home, we got a call from them saying the flight went from 6:55 am to leaving at 6 am and they missed it. There was no warning. No e-mail, no phone calls.

After being on hold for 45 minutes then being disconnected, I called back. The new agent could not find record of my call and we started over. After explaining again I was put on hold for 30 minutes then disconnected. I eventually was able to speak to an agent in the escalation department. This agent called me back after 2 hours because she wanted to listen to the actual calls. She called back and could not find the calls. Then tells me that she has not choice but to go by what the notes on the file say. These noted do not remotely come close the actual conversation!

Expedia will not refund my money, they say I did not cancel the trip. I have lost $1555.98 because their agent did not do her job. I was told it was cancelled, I waited patently for the refund which never came. I have spent over 5 hours on the phone (most of it on hold).

With the change it would have put me in Charlotte after the flight from Charlotte to Indianapolis would have already been gone. I went to try to get another flight which was flight 4860. That flight was eventually cancelled. They had a flight the next morning from Newport News to Indianapolis to arrive in Indianapolis at around 12:00 noon. The funeral was at 1:00. I have been contacting Expedia since 05-27-2011. I was put on hold and promised refunds. Nothing. Today is 06-10-2011 and I have been on the telephone for 36 minutes.

I think I should have been informed of the distance by Expedia. I had never been to Venice before and was travelling alone. Through no fault of my own--the boat pulled away without me on it. I had to wait for the last boat, and in doing so, I was late for my last bus. Consequently, I had to get a taxi and pay 50 Euro's. I also couldn't stay out late in Venice; the last bus to Mira left at Midnight from the Centre of Venice. I found this very stressful. I was on holiday, yet I couldn't stay out anywhere later than 10pm if I wanted to get the last bus and earlier if I wanted to be sure to get my connection back to Mira. I was not told that there was Mira and Mira Porto. Consequently, I got lost and was given the wrong direction or no direction at all by the locals as not many people I spoke to, spoke English.

All in all, it was stressful and its not what I had planned on when on holiday. Not even the hotel had told me! I ended up catching buses going too far and having to knock on a house and ask people. Being out in the middle of nowhere in Mira Porto, it was difficult to find anyone and when I did find them, they couldn't understand me or me, them.

Once you received the itinerary, all the fault becomes the fault of the consumer for Expedia takes no responsibility. My package was revised by me in communications with Manila to be reduced to 4 days from 5, but once received it was reduced by Expedia to 3 days! My cost for the 3 days is the same price quoted to me over the phone for 4 days, and guess what, I have no rights but to change and pay an additional charge of $75 per person for airfare, and the hotel charge that is necessary to add another day of stay.

But the extra day was never an extra charge when the booking took place. I will not ever use Expedia again. In this matter, Memphis Tenn. loses the additional revenue that they would have earned from the stay of 4 persons for another day, related to hotel, food, transportation, and other things. Expedia is not concerned with the traveler, and their customer service is non-existent. Be sure to have Expedia send the consumer the itinerary copy to you before you commit to pay for any bookings; other wise, you are at risk in that anything that happens, you will be responsible for.

The total cost of the tickets was $799.00. I will get a refund on my credit card for $240.00. For the rest, I was promised a voucher to be used in Expedia.ca’s site. At the end, they did not give it to me. So I lost all. At the moment, I have not been refunded anything. I called them and they said they will put me with a supervisor, which never happened. They put me on hold for hours in their company at Egypt. Is there any legal help I can get? It’s incredible how this company rips off people. I have researched and there some similar cases in the internet. I think is the tip of the iceberg.

I was patched through to the wrong person after waiting on hold for more than 30 min. Then I was re-routed several times and got disconnected several times as well. After 2 hours of this, I finally got hold of someone that was going to do my refund. She then proceeded to tell me that they are not able to honor the price match guarantee because I had used a promotional code on Orbitz to obtain the better price! I told her then that I wanted to cancel the whole thing and was going to book with orbitz. I asked her to send me a confirmation email stating that the whole amount of my vacation package was refunded.

I received an email that only the hotel portion was refunded. I then had to call the horrible 1-800 number only to be put to several agents again until I got a supervisor on the line. I was demanding to talk to corporate office because I had enough of talking to offshore service agents. I was told to wait several hours until the corporate office opened. I waited for 5 am pacific time and had no choice but to call the 1-800 number again and was put on hold for another hour until they got hold of someone in corporate. After all this, I finally spoke with Felicia in corporate and was only offered a lukewarm apology for my troubles!

They made calls to Debbie ** at Fleetwood several times a week, and they were ignored. Critical issues like leaking toilets and sinks were finally resolved, and they were able to move in after waiting for 28 days. With the help of my mother, a list of issues was sent to Debbie within the 90-day window, as specified by the warranty guarantee. On the top of the list was the carpet that was not installed properly; it had several rolls and humps in many of the rooms. The next item on the list was two of the three toilets were cracked around the rim.

Finally, after several more calls to Debbie, a man named Dale was sent to the home. He fixed a few other items that were on the list, leaving the carpet and the toilets because they were not on his repair list at the time. He was curious as to why they were not repaired, and he said he would ask Debbie. He came out a second time for more repairs, but again the carpet and toilets were not on his list. He informed my grandparents that he was going on vacation, but would again check with Debbie regarding the issues. He did not return to their house.

My grandparents continued to call Debbie. She told them that they were beyond their 90-day warranty period, and no repairs would be made. Since that time, the kitchen sink began to leak again. They had to repair it themselves. They continued to call, trying to get someone to fix the carpet because it was a safety issue. The humps in the carpet could cause a fall. Given the fact that my grandmother had four back surgeries and is awaiting a knee replacement, a fall would be very detrimental to her health.

I got involved after a recent visit. I asked them why no one fixed the carpet. They told me about the problems that they had with Fleetwood customer service. I became enraged when they told me about a hateful letter that they received in January from Debbie that told them not to call her anymore because she was not going to return their call. I called Fleetwood on March 25 and left a message for the service manager, Jim **. I received a return call from Jay **. He said that he pulled the file. The carpet was mentioned, but it was a retailer problem. My response to him was, "Are you not the retailer?" He again told me that nothing would be done because it was beyond the 90-day window. He stated that the toilets were not mentioned. I explained to him that I know for a fact that they were mentioned because my mother wrote it down and their associate, Dale, mentioned them during his repair visits. I again asked to speak with the manager.

I did receive a call from Jim **, the service manager. He stated that he reviewed the file and nothing would be done. I discussed with him that Dale, the repairman, was curious as to why he had not received an order to repair the carpet and toilets. He said that he was not aware of this person, even though Dale was sent by their company. I expressed my concerns regarding the mistreatment of my grandparents to Mr. **. He did not seem concerned until after I mentioned that I would be filing a complaint with the Better Business Bureau (BBB).

The customer service department of this company seemed to not care about the safety of their customers. Once they had their money, my grandparents were left to fix problems on their own. There is molding that is nailed back in place because it was pulling apart, sinks that they had to repair on their own and much heartache. These concerns were verbalized and ignored by the company during the warranty period. They have conveniently misplaced the handwritten list of issues that was presented to them during the warranty period.

Their associate, Dale, seemed to have a copy. However, now that their lack of customer service is being questioned, no one can seem to find the list. In regards to the document certifying “warranted repairs were satisfactorily completed and acknowledged via signature on applicable work order", the company did not give a copy of any signed warranty repair documents to the homeowner, as they were signed electronically. My grandparents stated that it was not explained to them what they were signing, and they were completely unaware that the repairs to the carpet and the toilets would not be completed.

They assumed that the repairs would be done at the next visit, which never happened. They are very trusting people, and they did not think that the company would swindle them the way that Fleetwood did. My regret is that my grandparents did not involve “the homeowner's relative" in the initial decision to purchase a Fleetwood home. I would have researched the company before allowing them to spend their hard earned money on an inferior product like this company produces.

After reading all of the complaints about this company online, it seems that the only people still purchasing their product are elderly people who do not have a way to read all of the scathing reviews of the product and the customer service. It is truly a shame that they feel they can take advantage of trusting elderly people the way that they did. I hope that potential buyers of their homes read all of the reviews before purchasing. The company refused to repair the problems, even after a complaint was filed with BBB. I discovered they are not a member of the BBB-- big surprise. Their work it shotty style at best. They would not be ranked highly in the BBB due to all of the complaints.

I stayed on the phone with them for more than two hours without any results. My wife went to the counter and talked to an employee at the United Airlines counter, he saw how devastated she was and helped her fly next day without any extra charges. If it was not for that man, we would have lost $1100.00 for the ticket or we would have paid an extra $800.00 in order for her to get where she needed to go.

After calling Expedia back, and informing them of the IRS response, they told me that the airlines involved should refund the taxes. Both airlines repeatedly insisted that Expedia must refund the taxes. Closed doors on all sides, and someone is illegally pocketing my taxes.

I called them and told them the details and emailed them, but they can't do anything but charge $150 for a ticket to change the date and an additional charge for any difference. I think this is the other way to make additional money; we are the sufferers. So my complaint is there should be an investigation to find out why they are doing this.

Judy contacted the management at their corporate office (this is what I was told) and was able to get authorization to have Expedia pay the difference between what was authorized and the new cost. However, they would need to charge my card again. I asked when the original charge would be released; they stated within 72 business hours. It is now a full week from that time (I called 2/18/2011) and the authorization has not been released. I called yesterday, 2/24/2011, and they (Jose) told me that I had to contact my banking institution and have a conference call with them.

I called my financial institution and called Expedia back asking to immediately speak to a supervisor, which led to a 25-minute hold and my bank hanging up due to high call volume. The bank did send me an email advising me of the fax number that Expedia needed to forward a release letter to, which I provided to the supervisor that I spoke to, as well as the instructions given to me (can't remember her name; this was 2/24).

I called my banking institution and they ran a search and found no release form to the fax number that was provided. I have now been on hold for 40 minutes waiting to speak to a supervisor at Expedia. I would like my 7 1/2 hours of calling back and forth. I also want a compensation for this frustration and for my trip that I booked--both the original and the new one. This is horrendous customer service and this company needs to be put out of business.

Our room at Paradisus was not cleaned upon arrival and cleaning staff woke up us at 11 pm to clean our room when we were sleeping. We received a note on our bed on 2/18 at Paradisus stating we had to check out at 12 pm. All dinner reservations, pictures reservations, and activities scheduled could not be attended to because we had to leave. We checked out at 12:30 pm on 2/19 and spent and additional 2 hours traveling back and getting checked into Melia. No further reservations for dinner, pictures, or activities could be made at Melia due to arriving on room. Our room at Melia had a hole in the ceiling with dirt coming out of it and the bed was sunken in the middle which gave my husband and I both stiff and sore necks and backs. There were also ants swarming on the floor.

It is a scam, their booking agents will try and convince you that you'll be eligible for a price match guarantee for any bookings. And you'll keep holding the line for the match to be honored, and it will never be honored! **

We were forced to pay fare differences and change fees so that Delta could change our ticket and get us home. I have spent the last few weeks calling Expedia on a regular basis to get an answer and I'm getting the run around. No one will help me and no one from the corporate office will talk to me. I will never ever ever ever ever use Expedia again!

I am requesting $100 refund because that is an acceptable portion of the additional costs.

I got on the phone with Expedia for almost 3 hours, talking back and forth between Expedia hotel manager and front desk. Nothing was solved. I got mad. I told Expedia to find us another hotel. They said they can't because they already booked us on that hotel, and we have no other choices unless we pay for another hotel. I got on phone with my Wells Fargo credit card, which I charged the room on. They told me they would make a report, but they can't do anything until I get the charge, and then I can make a dispute.

Then, I got on line with my laptop and on Hotel.com. I got a room at Omni Hotel for almost the same price for two nights. Expedia charged me $314.16. The room was beautiful and clean. They have great customer service. I booked the hotel at the last minute for $316.28. Anyway, after the credit card company contacted them, put dispute, I got my credit for $314.16 back on my card on June 16th, 2010. Last week, I got a letter from collection agency from Expedia for $314.16. I never got any letter from Expedia, nor from my credit card company that I had to pay, or Expedia didn’t accept the dispute. Now I am collecting document. I am very upset. Please tell me what I should do. Is it fair that I have to pay double for their mistakes? Where is customer service? Thanks.

This week I went online to check our itinerary numbers for our January 30 flights, but the numbers were gone! I immediately called Expedia and was told that our Mexicana fights were gone because Mexicana had filed bankruptcy in August. I asked about our American flights and was told I would need to contact American directly. American Airlines said there was a record of my file on July 26, but the reservations had not been confirmed by Expedia. An American Airlines supervisor told me they are no longer doing business with Expedia because of their unethical business practice. I saw that there were no American flights listed with Expedia, so this is obviously true. We are out over $2,000 because Expedia refused to acknowledge that they dropped the ball and they were irresponsible in the way they handled our flights. The worst part is when American Airlines said that if we had just contacted them even as late as October, we could have confirmed our flights with them.

Expedia is unethical and incompetent and has no business morals whatsoever! Expedia told me to go through our credit card company to see if they will refund our money. Duh!

At the airport, I was forced to pay GBP 18 for one bag of checked baggage. Expedia denied any responsibility, as they cannot/will not find a reference to the phone call and refuse to take any action on it. Poorest customer service. In a sense, the onus is on the customer to prove that he is not lying. Unacceptable.

So I booked another hotel through another agency, received confirmation from them and then called Expedia to cancel the hotel. It was at that point that they told me that I couldn't cancel the hotel without canceling the airfare and the airfare was non-refundable! The customer service representatives were completely unhelpful and the supervisor at the corporate office was condescending and flat out rude. She told me that I should have read the terms and conditions, however, it would have been a lot more helpful if I wasn't misinformed by one of their agents!

Due to the late hour, I had to wait until the next day. I was told by the company that they could not sell me the insurance through that office and to call Expedia back and ask for a supervisor. When I called back I was told to call another number again, which is Travel Guard. They could not help me either.

Expedia once again gave me another number (after again waiting on hold forever), which is Berkley Care. An actual English speaking American answered and told me that I had to purchase the insurance with the purchase of the ticket. Once I explained that I had not been offered it over the phone by the ticket agent, he offered to conference call Expedia to see if they could cancel out all 6 flights for both me and my husband and re-book them without a penalty.

This has taken hours of my time on the phone with confused people at Expedia that seem to find it all they can manage to carry on a conversation in English. I will never use them again and will tell everyone I know not to use them either. I have experienced anger and great frustration and have a lot of apprehension that we may suffer a loss of over $5,000 if one of us is too sick to travel.

On October 7th, I received an email from Expedia telling me I needed to take urgent action in providing more information about the five of us. New TSA regulations (Secure Flight Program), which went into effect after I made the reservations with Expedia, requires the passengers name on the boarding passes to match the name on their government issued photo ID exactly (first and last name). I responded to the email immediately and followed the link Expedia provided for me. My Dad goes by his middle name, so I corrected the information for his boarding pass so it would read his full name, most importantly that his first name would be first on the ticket as required by TSA. Later, I logged back in to my Expedia account to make sure my changes had been saved. Everything appeared to be in order.

On the evening of 11/20 (the night before we were scheduled to depart), I went on to the Airtran airline website to check us all in and print out our boarding passes. When the names of the passengers appeared on Airtran's website, my Dad's name was incorrect. I called Expedia right away. The person I spoke with acted like I was the one who made the mistake and informed me it was difficult to impossible to change names on boarding passes with an airline. I tried to explain time and time again that I was asked to correct any information about our names in the October 7th email and that the information has been sitting there, saved on their website for over a month.

As a matter of fact, I had it pulled up on the computer and was looking at it while I was talking to them on the phone. Why would I be asked to update information if it is impossible to correct it? I was placed on hold for 15 minutes at a time while Expedia contacted Airtran to try to work this out. I was told to hang up and call the airline, who would in turn tell me to hang up and call Expedia. This went back and forth for over two hours!

I was finally told by Expedia that my Dad's name had been corrected, and when I logged in to the airline's website again, I saw they had put my Dad's first and middle name on the boarding pass (even though Expedia ran all the letters together to form one word). I was finally able to print out the boarding passes and prayed all the worries were over.

At 5 a.m. the following morning (day of departure), my family and I were preparing to make the one-hour drive to the airport when I received a call from Expedia. The representative said she was calling to inform me that the name change on my Dad's airline ticket was denied by the airline and his ticket was no good. I explained that I was able to print out the boarding pass with the corrected name the night before, but she assured me it did not matter and I would have to purchase another ticket for my Dad!

Words can not describe how distraught my family and I were at this moment. I asked the Expedia representative, "What about the ticket I paid for back in September? Do I get credited for it or refunded the money?" She replied, "Well, this will have to be investigated, and if the investigation proves this was our fault, then we will 'see' about refunding you for this ticket".

This did not sit well with me. I had done everything I was asked to do on October 7th. Why wasn't this taken care of? I hung up and called Airtran. By now over half an hour had passed and we were beginning to run late. Airtran (who was very polite and accommodating) pulled up the information and told me the ticket was good. The Airtran representative was puzzled as to why I was told differently by Expedia. We were all a nervous wreck as we rushed to the airport. My father was able to board the plane without any problems, but for the rest of our trip we worried about our return flight. Would there be any more hassles?

The day before we were scheduled to depart for home, I logged on to Airtran's website to print out our return flight boarding passes. My heart sunk when everyone's boarding passes appeared on the screen except for my Dad's. He was not listed as a passenger under our confirmation code. Once again, I am on the phone calling Expedia and waiting on hold. Expedia tells me that due to the name change five days prior, my Dad's boarding pass was issued a different confirmation number than the rest of us. I received no updates nor emails from Expedia notifying me of this very important information (I have email on my phone), no phone call, no warning at all. By the time they gave me the confirmation number for my Dad and after I waited on hold for an eternity, there were only 2-3 more expensive seats left on the plane, causing me to pay extra so my Dad could have a place to sit!

We booked a flight at the lower cost with another company. We found, a week later, that my credit card has been charged. On the statement were only ticket numbers and the Airlines (Delta and US Air). We called the airlines and we called the company we did book flights with, CheapOair, who sent us several copies of the flight confirmations, the same hour we booked. We found out that Expedia is charging us. We spent several hours talking with Expedia, explaining, but were told that we can cancel, spend another $300 and use the tickets anytime within a year. It is Expedia's responsibility to refund the money. Expedia canceled the flights we did not book, but will not return the money. They claimed that they are Delta's and US Air's non-refundable tickets. Expedia did not send us a confirmation or an itinerary. We have been scammed by them.