Expedia Reviews

I paid Expedia $141.74 for a room that I used last weekend. When I checked out, the clerk gave me a receipt for $114.89. Big difference there in my eyes. I wrote them an email and gave them all the info and I still haven't heard back from them. So much for CHEAP... I'll never do business with them again.

I booked a hotel reservation for 4 nights @ the Luxor Hotel in Las Vegas through Expedia.com. My confirmation email stated, "Your Luxor Hotel booking is prepaid and was charged at the time of booking. Any additional charges incurred during your stay will be charged directly by the hotel on check out." Upon arrival at the hotel, I was informed that I had to pay $80.64 which was a hotel resort fee/tax of $20.16 daily. Expedia never stated this in any of the paperwork . Hotel informed me that I'm not the first guest to experience this problem with Expedia and advised me to contact Expedia upon my return if they failed to inform me of these fees.

Tried to cancel a hotel reservation that was made through Expedia 14 hours earlier the same day just to find out that the hotel had a cancellation policy of 7 days prior to the arrival date. I made the reservation and tried to cancel the same day, DID NOT HAVE 7 DAYS. This was not disclosed until my CC was already run through. When I contacted EXPEDIA, I was told that there was nothing they could do and that I had to take it up with the hotel. I did not do business with the hotel, I conducted business with EXPEDIA because I was under the impression that EXPEDIA would protect the consumer. Apparently Consumer Protection with EXPEDIA is non existent. Conclusion, I lost $201.38 because EXPEDIA did not protect me.

I am in SHOCK. Got an extremely rude operator when I called Expedia to book a package. I ended up hanging up... She has since called me back TWICE to say, "** you"... She has my phone number! I don't know what to do about this!

I made a Cancun reservation for 3. They charged airline tickets twice which is $1711 each time. I called and spoke to American Airlines and AMEX and confirmed that they charged twice and only Expedia can reverse this reservation because they made it. I spoke with 13 Expedia representatives and supervisors. None of these people helped me and kept saying they did not charge on my credit card. I replied, "Wow, you did not charge and I still have itinerary. Then, it is free vacation?" And he said, "Congratulations!" and showed me attitude. Since he could not find the transaction with my credit card number, he told me to call banker to check. Why do I need to call my credit card company and whether I paid with right credit card? Anyways, I called AMEX and we did conference call and confirmed that my credit card was right and they charged twice. Then, Expedia rep hung up. What a nice service???? Both AMEX rep and I were shocked.

I booked 4 flights for my family and when I didn't get confirmation from Expedia and could not find my flights on my itinerary account, I contacted them to find out that they had booked me on the wrong flight, a flight that gave me a return flight before a departure flight. When I contacted them they said that I had made the mistake myself and if I wanted to change the flight I would have to pay $800.00 to do so. I contacted several people on June 28 less than 48 hours after my booking to complain and they said that there was nothing I could do. I was literally on the phone for 7 hours being transferred from one person to another and being hung up on by the supervisor. UNBELIEVABLE! There is no answer for why there was no confirmation from them or the airline for booking. Needless to say I am out a lot of money and flights with nobody to help me!

Three times I have booked a hotel over the phone, then given the wrong confirmation number and no emailed confirmation as promised. Then spend hours on the phone to find out they have debited my money and booked the wrong hotel or room type. Credit cards have so many numbers yet they always get that right!!! Strange that.

Misleading advertising and charges not disclosed until after my credit card was charged. I booked through Expedia a hotel for four adults, one room for one night for $132 not including fees and tax. AFTER I put in my credit card information I received a confirmation email showing charges for $212 - charging $53 for extra guests. I immediately called customer service to find out why I was getting charged for extra guest. Expedia told me that the price shown was for two adults, NOT four like I was searching for, and to add two guests is $27 per person. I asked them why they would show me a room for two adults when I was searching for four adults, and customer service could only tell me that the extra guest fees are in fine print.

Hidden Fees. Booked a hotel using Expedia. I thought, like Priceline and other similar services, that it was free. It is not free and when I cancelled my hotel stay I got charged not only by Expedia but also by the hotel for a one night stay!! They do not make it clear on their website that this is going to happen so be careful!!! I will never use them again.

"My last experience with Expedia" - I reserved a flight and hotel at Expedia. I received an email about the flight: "Thank you for booking with Expedia! Your booking is confirmed!” Unfortunately this statement is false and even borders with fraud. Based on this email I reserved the hotel which was a non-refundable rate. Following I received an email and subsequent phone calls telling me that the flight is NOT confirmed and as I have no ticket # I have no right to assume it's confirmed...

Booked a two-bedroom for two adults and two children through Expedia.com, but was offered a one-bedroom. Learned that the two-bedroom selection was not a reservation but a request. A hotel clerk told me that I am the 3rd person today and the clerk already reported similar incidents to upper managements in the past but nothing happened. Expedia reservation website misled me to believe that I booked a two-bedroom for two adults and two kids. I'd like to join a class action lawsuit regarding this if there is any.

THIS IS A COMPLAINT TO EXPEDIA MANAGEMENT. I have had one of the most terrible and worst service experiences ever. I called about my itinerary to make a simple date change to my tickets - Tokyo to London with Aeroflot from 25 July to 24 July. They are fully changeable (date change with no fee D/Z) business class fares. I called at about 1am Tokyo time on July 14th. When I first called, I was on hold for more than 30 minutes. Then an agent answered me and took about 20 minutes, and then said I will be connected to a supervisor. The supervisor said they must contact the airline. Then my call was dropped (I did not hang up).

Don't be fooled by Expedia's claim of "Lowest Price". Their "unpublished" rates can come with quite a surprise. I booked two rooms in New Orleans only to get the email listing a slew of "OTHER CHARGES THAT ARE CHARGED DIRECTLY BY THE HOTEL"!!! These charges were not disclosed until AFTER my CC was charged and "of course" their special unpublished rates are NON-REFUNDABLE!!! Then when I called them to discuss this, I waited on hold for over 45 minutes only to speak with Peter, who kept repeating that those charges are levied directly by the hotel - I know that, Peter - but I booked through you and paid EXPEDIA directly. When you advertise the lowest price, it should actually be that - not have over $50 in extra fees per room per night hidden from the consumer!!! Of course, Peter disconnected me with the guise of telling me he was transferring me to a supervisor. I called back twice and spent hours on the phone!!!! STAY AWAY FROM EXPEDIA!!!

Made a hotel reservation through Expedia, called the hotel the day before I was leaving to find out about late check-in for the next day, but they had no reservation. I had to find another hotel, which was 45 minutes from where I wanted to be (it was the 4th of July). Then I found out that Expedia had made a reservation but gotten my name wrong. The hotel asked me to cancel so it could free up the room, and Expedia (who said they didn't) charged me a late cancellation fee. When I called Expedia that night (the 3rd), they promised to call me back. I was on the phone for two hours that night; no call back. Have to call again.

I booked a hotel on May 5th, 2013 for two rooms for July 6th, 2013. When we got to the hotel on July 6th at 11:30pm, guess what? No reservations!!! I ended up paying for another room just to have somewhere to stay for the night. When I contacted Expedia the next day, they told me that it was my fault! They stated that I must have put in the wrong date, NOT ONCE, BUT TWICE, since I booked two rooms. Like I am stupid enough, when I am asked, "What date?" hum???? How about tonight, yah!!! What the **!!! Come on people, what is wrong with them?

Several months ago, I booked two seats from upstate New York to Spain on Expedia and made my seat selections online. The flights were on US Airways and Iberia. During the next few months, I received emails from Expedia updating me about changes in the times of some of the flights but saying everything else was in order. Then, the day before our flights, we checked in online only to find that there was no seat allocated to my husband on the US Airways flights. On calling US Airways, we were told Expedia had only put in a request for one seat. I tried to remedy this by calling Expedia Customer Service and after long waits and three tries got through to someone who could not figure out what I was trying to say in spite of my repeating it in several different ways. Each time, the person would put me on hold and then start from scratch and get the entire itinerary wrong. Eventually, I just had to hang up.

Attention, everyone reading this. I know you may have used Expedia in the past and it has been a good experience. I assure you they are horrible. They messed up my whole trip package that I booked. I booked transportation from airport to hotel and vice versa and both times they never picked me up and I had to get a taxi. I spoke with Expedia representative; they told me all this ** that they're not responsible and they contract with these companies but were not responsible. They rob you blind but don't want to help you. Their representatives over the phone are beyond useless and unhelpful and outsourced in INDIA and barely speak English. They know like 7 standard American words. Do yourselves a favor, book through APPLE Vacations or travel agents - Expedia knows how to RUIN your vacation, if that's what you're looking for!!!!

I am writing on behalf of my daughter who will also be speaking her mind about the scam that is being run by Expedia no doubt at a later date, who charges a $60 for using a credit card when making a booking for a flight on France Air over the internet. You have no choice but pay by credit card unless computers now have slots for cash that I am unaware of. This is outrageous. It is nearly more than the flight itself. When she phoned Expedia to complain and question why this happened, they were reluctant to help and gave very little explanation then said after many tears from my daughter who has limited finances, they said they would look into it and get back to her probably in about 4 weeks.

My family and I - wife and daughter - decided to spend the Memorial Day weekend in Rehoboth, Delaware. I did an online booking for the three nights, thinking I was doing so directly with the hotel. I should have known, because I didn't get a confirmation or receipt for my booking, and it was not until I was about to travel that I realized I didn't have the address to the hotel. I checked my credit card, and sure enough, Expedia had already billed my card for $755.00 for the three nights, with a no cancellation and no refund. Worse, upon arriving at the hotel, I was given a small cramped room with two small beds, where the bathroom was so small, the face basin was situated in the room itself. So I paid $250 per night for room that would ordinarily cost less than $100 per night. Someone needs to reel in Expedia.

I booked travel for 7/4 to 7/8. Instead it booked me going and coming 7/5. I never got an email confirmation. Luckily, I had screen printed my page which showed only my item#. However, on Expedia.com it didn't come up under my trips nor am I able to search for it. I have now called Expedia 8 times. Every time I try to get to a manager as no rep will help me fix it without a $375 fee, I get put on hold and then hung up on. Today, weeks later, I held for 1.5 hours, got a manager named Sapphire who then hung up on me. Now I am on hold again. Is this a mean joke and their way to penalize you for their mistakes? Who books a flight with just a few hours in between to Las Vegas? No one. I'm beyond frustrated and have no idea what to do from here.

Really, $100 in taxes and fees??? Come on, are you all for real!!! This is called bait and switch, and Expedia is involved. First, we had a problem with having 2 reservations (itinerary #**) when we only booked one... We called the hotel and talked to Charles (clerk), Celest (clerk) and to Patty (clerk) to confirm our reservation before leaving. At that time, they informed us that we had 2 reservations and that we had to call Expedia to get the other one removed. That they could not do it because it was Expedia's software. So we called Expedia and they assured us we only had one. So we then called back to check and was assured that Expedia did not cancel the one reservation we booked.

Don't bother with the 1800- Expedia number or the 1800931-5207 number. They take you to a call center outside the US and every single person is incompetent and don't have the authority to grand refunds or anything. They'll twist facts to put the blame on you, or make it seem like any discounts owed to you were already given to you. Call their corporate call center: 1877-843-7215. This is a "Tier 3" call center so these folks have a brain and have the access to look at your complete booking details, click-throughs - everything! So if there is a mistake on Expedia's part, these people have the authority to make good on any guarantees or promises.

I booked a room for my fiancée to use in Manila when she went for her interview for her visa. I did this through Expedia and the hotel was Bayview Park Hotel. When my fiancée showed up with the itinerary, they refused to allow them to check into the room. I got in touch with Expedia and they said they could not do anything for me. I told them I should get my money back because they refused to allow my fiancée to use the room.

Never Ever use Expedia's so-called Unpublished rate hotel service! They are selling non-star Run Down Dump motel as Comfort Inn 2 Star level hotels, and you cannot cancel and get any refund. It is completely a joke and scam. I will NEVER EVER use this so-called unpublished rate thing.

I am sharing my frustrating and terrible experience as an Expedia customer with everyone, so do think twice about ever booking your travels with Expedia. The vendor of the tour, if I am not mistaken, is JWH Entertainment that also operates tours in other parts of Germany apart from Hamburg. Despite having used Expedia for many years, I will, for sure, NEVER use them again and certainly could never trust their operators in general from this bad experience. Until now, I have not heard back from Expedia despite having spoken to 3 seemingly "helpful customer service" agents who promised to follow-up and update me in addition to providing USD 50 credit - which I told them was even irrelevant despite being a nice gesture. All I requested was for a refund of the cancelled Beatles Bus tours. I did not even care for the credit or any other form of top-up compensation. Expedia deals with people like robots operating alongside machines; hence, if customer service is your priority, Expedia should be dropped off your list altogether!

I am in the process of planning a road trip from California to Texas for a family wedding. I am a single mom of 3 kids and we cannot afford to fly. We are on an extremely tight budget to get to the wedding and back. I was using several road trip planners along with Trip Advisor and other travel sites to select motel rooms on our way. I was looking exclusively at places that allow you to pay at the time of stay and could be refundable in case our trip was to go faster or slower or anything unexpected were to happen. I booked a room in Phoenix through Booking.com no problem. I then found another room in El Paso and was then routed to Expedia. They too had a don't pay now room and it was refundable. I gave my debit card info (required to hold the reservation but no charges now) and punched submit.

I booked Econolodge in Morro Bay through Expedia. I booked it through a different login ID, which I forgot. I could not find it so I called Econolodge. They denied I was even there. I had to book a different hotel. Finally, I found the booking was charged on my credit card, so I called Expedia who told me I had a booking. I complained to Econolodge and Expedia, but they said I could not get my money back. Econolodge finally said I had a reservation, but the manager or desk clerk, who was called **, said he would issue me a refund if they could sell my room, but he didn't know when he would sell it.

I booked a package from the Expedia website for our honeymoon. Flight + Hotel to Maldives. I booked a WATER VILLA ROOM & was totally SHOCKED & DISSAPOINTED that we were given a beach bungalow house, which was DEFINITELY different from what we have booked!!

On June 8, 2013, I needed to book a room. I looked online to see where motels with available rooms could be found. I found a Best Western that I had stayed at before. I clicked on the link for the motel and put in my date. A room came up, so I quickly clicked Book Room. I filled out the online form and clicked Submit. I believed, at the time, I was going through the motel's own page but as it was an Expedia (alternate name Hotels.com, it is still Expedia). Seeing that I had the form filled in, I figured, what would be the difference. Then I didn't choose to pay more for canceling my room as I needed it that same night. I didn't feel I would have needed to cancel. Well, after I clicked on Submit, the date came up for a different one, dated Sunday, the 16th... So I quickly called Hotels.com to tell them what happened. Well, it was a 3-day battle and I lost my money on them booking me the wrong room.

Traveling on the road in VA, I called a hotel with my cell phone (used their #). The hotel didn't have any rooms available, so they connected me with someone who could help us find a room in the area. I didn't know I was connected to EXPEDIA. No one ever said who I was speaking with. We booked a room in another hotel and paid $150.00 (credit card). When we arrived, the desk clerk said the room was only $120.00 but since we booked through EXPEDIA, we were locked into that price. Next time I'll be sure to ask... They should (as a reputable company) tell people on the phone who they are speaking with!!! And have some English speaking people so we don't need a translator. LIVE and LEARN. I'll never use EXPEDIA for anything in the future.

I booked a hotel for myself and my wife through Expedia at their special price. Nowhere in their listing of the hotel was there a mention that the price was for only one person - even after I had indicated two people. When we got the confirmation, there was an extra charge for my wife that brought the fee for the room up to what was advertised elsewhere on the web. Because it was a special rate, Expedia said it was nonrefundable and unchangeable. I got nowhere with their customer service even though my credit card charges had yet to be posted by them. This was entrapment for a service that was not as advertised. BEWARE OF EXPEDIA!

On 12 June 2013, I was booking a ticket online from Expedia.com.sg, flight from Sydney (AU) to Bahrain, leaving Sydney at 15:50 to arrive Dubai just after midnight and leaving Dubai at 02:45 to fly to Bahrain. Before I booked this ticket, I sent a link to my partner and told him I am buying so we fly from Sydney to Bahrain together. He was confirmed; we booked this link I sent to him as he can go to work the next day and I started making the booking. After I entered the credit card transaction and it started processing, the booking appeared with a different flight at 08:30 am.

I have an Expedia reservation booked last October 2012. The flights were canceled due to Superstorm Sandy. I just tried to re-book my flight, the same city pairs, same person, etc. It took 3 very long phone calls before I finally got an e-mail saying my flight reservation was confirmed. However, I felt uneasy, so I called the airline directly to confirm my reservation. The airline said that my reservation had been made and then canceled by Expedia! They canceled my reservation on me without telling me and have over $400 of mine from my original reservation. They are so difficult on the phone, with very poor English speakers who have no authority or ability to help. Don't ever, ever use Expedia, and I hope to find some advice about how I can get my money back, or a ticket re-booked!

This morning (June 10) at 1:00 am, I attempted to book a hotel room for 2 nights' stay in Half Moon Bay, CA after having successfully reserved online a rental car for 4 days' use. Everything was going well until I got to the payment/credit card information on the Expedia website. Even before inputting the credit card information, the credit card type was already filled in as a MasterCard. However, I was not using a MasterCard to book this trip. I changed the type from a MasterCard to Visa and continued to book the rest of the trip. When I clicked "Book Room", a message came up on the screen that said, "Sorry, your payment is unable to be processed at this time." I was a little confused and attempted to book the trip again. Still, it wouldn't let me do it!

We booked a trip 4 months in advance and selected a king room at a luxury hotel. There was no discount booking this hotel through Expedia, but the "savings" was to be in flight costs. More on that later. Our reservation was confirmed for the king room. Our online vouchers confirmed the king room. Nowhere in the confirmation or voucher is it written that this is subject to availability. Upon arrival, we were given the key to two full beds. This was a special occasion and we splurged for this hotel. The hotel told us Expedia reserved us 2 full beds and that the king was subject to availability, etc. but was reminded if we booked directly, we would be in a king. Expedia needs to write more clear verbiage.

On 15 February 2012, three friends and I were going to fly from Chennai to Port Blair with Kingfisher. On arrival at the airport, the flight (IT3633) was cancelled and we got documents from the airline's office stating a full refund should be processed. In August 2012 (after I came back from traveling) I started contacting Expedia.co.in for the refund, but after (not kidding) 9 months of mailing and calling back and forth, they now say they "can't process" the refund due to "a missing stamp" on the refund orders. You book, you pay, flight gets cancelled, they don't refund. How on earth does that work? Advice?

I booked and paid for a flight from Guatemala to Rome with Expedia. An agent from Expedia called me and told me that one of the flights was cancelled by the airlines and that I will have to choose another flight. I agreed to change the flight to American Airlines instead of Taca only if it was a non-stop flight. He also mentioned a one-stop flight with TACA and as a second option I agreed. Actually I have an itinerary update email sent directly to my email by Expedia's agent and it appears that they changed the originally booked non-stop flight with Taca to a one-stop flight with Taca.

I searched, booked, and paid in FULL to Expedia an international flight. Along with the flight, I booked and paid Expedia for a hotel, rental car and travel expense. The Turkish airlines flight was delayed because the pilot did NOT know how to start the right engine (astonishing). This caused a domino effect making us arrive late to our final destination by 19 hours. When I spoke to Turkish airlines for a refund, they either: 1. hang up; 2. deny that I ever flew on their airline; 3. tell me that I am an Expedia customer, not Turkish airlines customer.

Booked a room in Venice for days 24 to 26, May 2013, and when I arrived at the hotel, they said the reservation was cancelled and that Expedia had to inform me. I called Expedia and they say the hotel was to inform me about the cancellation. The hotel guy offered me 1 night at a lower rate hotel for almost the same price. For the second night, they suggested me another hotel not as good for a higher price. Expedia.it could not find any other hotel, so I had to take what the first hotel offered me.

Do you know that Expedia allows you to book and pay online but denies a refund online? A fraudulent practice aiming at depriving you of your funds and making Expedia fatter! More than a month and at least 40 emails have been sent to Expedia for a simple refund of a travel segment, and there is NO REFUND!!! Reference: Refund for Qatar Airways flight from Hong Kong to Cairo.

In January of 2013, I attempted several times to submit several revisions of a negative review of Orbit One Vacation Villas in Kissimmee, FL to Expedia.com and was repeatedly told via email that my review needed revision. I have read and re-read their review guidelines over and over but each time I re-submit my review, they deny it without any stated reason. I have emailed Expedia asking them what is wrong with my review but they will not answer my question. This made me suspicious of them simply denying the review because it was negative. This suspicion is made greater by the fact that this particular resort has almost unanimous positive reviews despite being clearly very sub-par.

I had booked a hotel stay, over a month in advance, at the Residence Inn Mariott on the Magnificent Mile in Chicago, Illinois for May 18th through Expedia; it was a 2-bedroom suite that could fit all of our friends, for a bachelorette party. I gave a credit card to hold the room and I received a confirmation email saying my room had been booked. Come May 18th at my check in time, the front desk informed me that there was no reservation under my name. I was now stranded in the city with 7 girls with nowhere to go. I was then told to contact Expedia because they were the ones who booked my room.

After reading all the bad reviews about Expedia customer service, I was expecting the worst. I bought a sequence of flights from Indonesia to Dubai on Sri Lankan airlines with added trip cancellation protection because I knew my job might force me to change these vacation plans. I was uncomfortable after the purchase because I read a lot of reviews online that the trip cancellation protection that I purchased is a scam and that the description of my flights on the website said nonrefundable. In the end, I did need to cancel these flights after all just days before departure.

I bought a ticket online from Expedia to fly from Florida to Baltimore on 29th April 2013. I realized that I needed to be there earlier so I called Expedia to change it. I never had experience with travel protection plans but just in case I got it and because I didn't know the way it worked, it might sound funny but I tried to cancel it first and then buy a ticket so I wouldn't get charged for exchange fee. The customer representative told me that I couldn't do it that way; the only way was to change my ticket. So I asked her, "Will I get charged because of flight cancellation plan if I change my ticket?" And she said yes but that I would be reimbursed that money later whatever it says in the policy.

I went online on September 24, 2012 to book a hotel for my brother for the nights of September 29-30 and October 1. I accidentally booked the Ramada BWI for the nights of September 24 through October 1. I immediately noticed my error because of the almost $750 charge that came up. I called the Ramada immediately, only to be told I had booked through Expedia, which I didn't know. I contacted Expedia/HotelsOne on line within 10 minutes and cancelled the reservation. They, however, took the $750 from my account.

If you make a hotel reservation on Expedia.co.in or through the 24-hour line of Expedia, be prepared for a rude shock when you check out of the hotel. The hotel will not give you any receipt for the stay and will ask you to get the receipt for the amount charged on credit card from Expedia. When you call Expedia, they will give all **-and-bull story about itinerary being the receipt. They are charging money but not giving any formal receipt of TIN for tax for government or invoice number which is a must for government to track tax evaders. My recommendations is don't book hotel room through Expedia if you require receipt (government approved) for reimbursement claim.

I submitted the following complaint to Expedia, who sent it back to me for "Review", I think, because it was negative. Is Expedia systematically purging negative reviews? My Review: (hotel name omitted because it really wasn't the hotel's fault)

I have booked a round trip transfer from Foz do Iguacu International airport to Das Cataratas Hotel through Expedia for $136. On our arrival to the airport, there was nobody to pick us up and they did not know anything about the agency that was supposed to take care of our transfer. As it turned out later, Blumar Travel, which is about 200 miles away from Iguacu Falls, has never received our reservation from Expedia. The local agency that was supposed to take care of us admitted that they haven't heard of us either and referred us back to Expedia.

Kindly try to find a way out of that problem with Expedia.com as they still didn't change my ticket departure timing to be with my family on the same dates, as they did change my family members' ticket departure and didn't adjust it for me until now, while they already withdrew the amount of money required for that from my credit card account. Kindly review my case carefully. Here are my details regarding Expedia reservations:

On 4-21-13, my wife tried to book a hotel through Expedia. After she gave the debit card info, email address, and phone number, she realized she was not dealing with the hotel itself, but rather, going through Expedia. At this time, she told the woman on the phone who was hard to understand to begin with, that she wished to cancel the reservation proceedings. Once she said this, she was immediately hung up on. She called back in an effort to confirm that the transaction was not processed, since they had all our debit information. She was again hung up on.

I booked two tickets on 11 Feb. 2013 from Expedia.com for Singapore to Mumbai for the journey dated 17 March 2013. I paid the money for these tickets by my saving accounts and the transaction was successful and amount $620 ($310+$310) got debited from my account on 22 Feb. 2013. Again, the same amount was debited $620 ($310+$310) without any purchase from Expedia.com which you can see in the attached statement. Expedia mentions that the airline has made the debit but my question is why my bank details are shared with airlines. Now, the airline can make any debit on my account. For three weeks, there has been no response from Expedia, even after regular follow up.

On April 2, I booked a flight, Mexico City - Lima - Cuzco - Lima - Mexico City (so in total 4 flights) on the Expedia website. I received an email from Expedia that confirmed this booking and I also checked the booked flights on the Expedia website (using my itinerary number). The website mentioned that the assignment of the electronic ticket numbers may take some hours. So everything looked okay. On April 3, the electronic ticket numbers for two of the four flights - Aeromexico AM48 Mexico City - Lima and Aeromexico AM19 Lima - Mexico City - were not yet assigned. The website mentioned however a confirmation code for these flights with Aeromexico. The following day I was not able to check the Expedia website.

I called Expedia's customer service due to an error with my credit card while booking online. Once I started talking to a representative, I realized the issue with my debit card was the fact that the vacation package was over my daily spending limit. So I suggested that I would just call my bank, have them increase my funds for the day and then book online. She insisted that I call the bank and put her on hold, so I did that after I instructed her that it would be a long wait. After speaking with my bank and having Expedia on hold for at least 20 minutes, my bank said they would increase my funds for the day but it would be another 5 minutes. After confirming hotel and flight details with me, the representative kept getting a higher price than what I was quoted online.

I bought flight tickets with Expedia. The next day, I realized they had gone down a few dollars. I called Expedia, as their price protection is only 24 hours. Apparently, the few dollars did not match the minimum threshold for a price protection. That was fine. Two more days later, the ticket had gone down another $145! I called them, but of course, it was now past the 24 hours, and there was nothing they could do. I ended up paying the $150/ticket cancellation fee, and buying the tickets $150 cheaper elsewhere. Nothing gained, but a big ** to Expedia. I was a very loyal customer of theirs. I would never book anywhere else, but now, no more. I’m never using Expedia again!

Expedia booked a cruise, a hotel and air travel for my daughter and her husband. They elected to book an overnight hotel stay one day before the cruise to ensure they didn't run into trouble and miss the cruise. The return flight was supposed to be on the same date the cruise ended but instead it was scheduled for the day they checked out of the hotel and when the cruise began. They noticed the error while on their cruise and spent hours on the phone with Expedia, which was to no avail. They were put on hold for 45-60 minutes and then disconnected several times. It ended with Expedia charging additional fees and charges to issue new flight tickets and Expedia has taken no responsibility for the error.

There was nothing wrong with hotel but Expedia was really bad. The second night I stayed was okay, but the first night when I arrived, I was told that Expedia had not confirmed with them and that they were overbooked. I went to a different hotel and phoned Expedia to explain the situation. The problem came when I tried to be reimbursed for the hotel I never used. After phoning Expedia several times when I returned home, I was given the runaround several times; I was asked to email, fax and send all kind explanations and justifications.

I purchased the travel insurance plan online (they call it Expedia Vacation Waiver), which includes the airplane insurance for $186. But after 10 days, when I checked with their customer care, they couldn't find my insurance in their system. I confirmed with them 4 times. They just said I didn't purchase it! I used "choose seat" option to select 3 seats and it appears every one of my family got a seat. It appears each member's name and seat. 10 days later when I revisited Expedia, both the website and customer care said the seat I chose is not guaranteed. That means Expedia's "choose seat" option does not work! It is just a toy.

I travel frequently and have often used Expedia to my complete satisfaction. Today, I was booking a flight and hotel package when in the middle of the process, the price went up. I had selected my trip, selected the Book It key and when my itinerary page came up, the price had gone up! I assumed that Book It would mean that I'm booking at the price quoted. If I order a meal at a price on a menu, it's not okay for the waiter to say, "We raised the price while you were ordering!" This feels like a bait and switch. I called to inquire and was told that the airlines can change the fares at any time. This doesn't seem right or even legal.

I had a flight canceled and changing the booking was time consuming. I spent 8 hours on the phone. Expedia said they paid the difference between the original price and the rebooking. Ten days later, the airline charged my bank account $900. For four days, I called and told Expedia the story over and over. Different agents wouldn't read the notes or accept my explanation. They would finally give me a supposed supervisor. The supervisors would try to call the airline but couldn't get through. Expedia can't get through to an airline, really?

I booked flights with Expedia in early February and received an email 21 days later, stating we had to call them urgently as flights had changed and one was cancelled. I didn't speak to them as booking wasn't in my name, but my friend was told we had to change them and gave us some other options. She telephoned the next day to confirm and they advised her the flights were no longer available and she had to take a refund. She argued this fact, but it seemed the only way out, before being informed it would take 12 weeks to get a refund. I think at one point they even rang the airline (British Airways) who said we couldn't change them.

We booked a room, The Old Wheeler Hotel, in Seaside, OR. The description on Expedia stated it was an edges room with a view of the ocean. No mention that the room did not have a bathroom. This is an important issue that should be advised. The room was booked three days in advance and I reviewed the description of the room on their website which states the room was delex and had numerous upgrades, but once again no mention of the fact that there was no bathroom. Two days before our arrival, I was contacted by the hotel and advised that the room did not have a restroom, and the restroom was across the hall. I requested to cancel given the inconvenience of this and was advised they could not and would not cancel reservation, because this was outside of the cancellation policy of five days. I explained that we made reservation only three days before arrival. This cancellation policy should not be applied. We were charged $142 for a room without a bathroom that is also a few blocks from the ocean.

Expedia are a bunch of crooks! They took +/-$690 for a booking from my Visa card after I booked with them. When I booked out of the hotel, the hotel said that they did not pay them so I had to pay. When I got back to my office, I saw that they/Expedia indeed took the money from my Visa. That was in September 2012 and it is now January 2013. After numerous efforts from me, nobody there seems honest enough at that excuse of a company to assist with the money they stole. At least Mark got a reply. Our company has, in the interim, stopped all bookings through this crooked company. Any advice, anybody?

After booking a flight from Seattle to Oslo, my group had a third member join. In thinking that it would be easier to fly together, I attempted to cancel my original flight to Oslo and rebook for a cheaper flight to Stockholm. Upon calling Expedia and going through the process to cancel my flight, the agent neglected to inform me that the refund would come in the form of credit to the same airline. The ticket to Stockholm was on a different airline. While attempting to fix this problem, we received multiple different stories from agents of both Expedia and the airline. The solution to this was to rebook on the same flight, after paying the $250 cancellation fee in addition to the difference of ticket prices, $530. I'm never using Expedia ever again. I'm never going to let anyone who is thinking of using Expedia to use them.

I made a reservation and I was going to pay for it, but my credit card was declined. So I called the bank. Expedia overcharged me two thousand dollars, so the bank declined. Thank God they did. I called back again to pay for my reservation. Expedia claimed that the price went up and they can reserve me another place for the original price. The place Expedia booked me looks like somebody's house with a small pool on the backyard. I asked to talk to a manager. I am still waiting. When I send an email, no one responds.

I was double charged $500 - a fault of the Expedia website. Expedia admitted this. The money was never paid to the airline; it stayed with Expedia. Expedia first told me 7-10 business days, then another 5 business days. At 17 business days, they stated 1-2 months. I have no confidence that I will receive anything as no refund requires 1-2 months to process.

In October of 2012, my daughter booked a flight through Expedia to come home for Christmas. She had two flights in her cart and after contacting me, she removed one flight from her cart, proceeding with the other flight. She was to leave Portland, OR on December 18, fly to Denver, meet her brother there and drive to Worland, WY on Dec. 21. No problem there. She booked her return flight from Billings, MT because that is the biggest airport close to Worland. She was to fly from Billings to Portland, OR on December 29. She was emailed her itinerary stating this from Expedia - stating this was her confirmation of flights. When she tried to check in online the night of December 28, she was unable to do so. She then contacted Expedia to see what the problem was.

We are requesting full reimbursement from Expedia.com for the hotel cost for five days, from June 29th to July 4th, at resort hotel Divi Heritage Resorts, Sunset Crest, St. James, Barbados. We arrived at a reception area under repair. The security guard took us to an upstairs beach front room. It was a shock! The room was really dusty, the patio door was broken, the patio itself was covered in mildew, the sofa was dirty and stained, the fridge was old with rust showing at the bottom, the jacuzzi tub was filthy with dirt, and there was a bad odor to the room.

I booked a hotel with them as they were offering a 25% discount. I arrived at the Avalon Waterfront Inn in Ft. Lauderdale and it was an absolute dump. I opened the door to the room and it looked like a rundown flea-bitten filthy room that had been used and left uncleaned. Immediately, I went to the desk for a refund and refused to check in but got no response from the filthy desk clerk. I called Expedia and got no help whatsoever to refund our money or even find us another place to stay. It's an absolute disgrace! It was a welfare hotel that rented rooms by the hour! Totally false advertising and I was so upset that Expedia left us in the street. I just cried and we had to walk to hotels to find another place.

They did not inform me of a cancelled flight. Then the service person, and I use that term very loosely, hung up on me. I will never ever book travel through them again!

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I called Expedia to question why I never received their purported discount for booking a hotel and flight together. They said I should have to call within 24 hours to fix their error. I pointed out that the flight and hotel were the same price then as last week, but they couldn't see through it. I got no discounts, and it would have been less expensive just calling the airlines and hotel individually! I would have saved $120 by going directly to the source. They just kept repeating "I am sorry, but you didn't call within 24 hours." Then, to add insult to injury, "We can refund your money in a credit voucher for the price of the airplane tickets, but to use the voucher would cost you $150 per person, per ticket."

On 10/5, I booked a 3-night stay (10/8 through 10/11) at Platinum Residence Hotel in Warsaw, Poland for my mother through Expedia. When I booked the hotel on Expedia, the hotel was labeled with free cancellation. Because of the uncertainty of the trip, I chose that hotel largely on the benefit of free cancellation. On 10/9, she tried to cancel her final night with hotel clerk Olga **. The clerk told her that only the booking agency could do that. That's when I called Expedia for the first time. The Expedia agent told me that there would no problems; just go ahead check out after second night and call Expedia back after checking out. We did exactly what I was told and called Expedia back on 10/10, after my mother had checked out. However, when I called the 2nd time, I was told it violated the hotel policy and I could not get my refund. There was nothing Expedia could do.

I have never been so disappointed with a company for two reasons, which I will explain in detail soon in this e-mail. It started when I booked a ticket for November 21st until December 31st by accident. At first I called an Expedia representative to see if it was a website error. However, I was deemed responsible for the error. The first thing I wanted was help, because I, **, booked the ticket through my mother's credit card for my little brother and it was supposed to be from December 21st until December 31st. During this first phone call, Expedia basically told me about the hundreds of dollars I would then have to spend because of this mistake including $150 for a change fee. My best option, according to them, was to see what I can get from Air Canada and they connected me to them. Air Canada did nothing for me as they said it was the job of the third party (Expedia.ca) to handle this mishap as I booked through your website. This is how my consecutive phone calls with Expedia representatives from then on went.

On 8/15, I booked a round trip ticket to depart Boston 11/6 on flight 363 at 7:00 am departure to return from LAX on 11/9 on flight 366 at 3:45 pm. I printed my itinerary on 11/5, a day before the travel and right on the top of the print out, Expedia states that my flight is confirmed and I do not need to call in to them. I reached the airport at 5:30 am on 11/6 and was told my flight 363 was cancelled and I was put on another flight at 11:00 am. I had a meeting in LA at 2:00 pm PST and as I couldn't miss this, so I had to walk over to Jet Blue and purchase a one-way ticket for $600. To make matters worse, my flight 366 was also cancelled and I was moved to a red-eye without being informed. There was no way I was going to get on a red-eye and hence booked myself on Jet Blue flight 486 to leave LAX at 3:05 pm. This round trip ticket cost me $1,000.

We travelled to Kauai Island on the 6th of November and when we came back on 11th, GoAir (Mesa Air) did not allow standard carry-on bag and charged $17.00 and inconvenience on check in. These charges were not declared at the time of reservation that GoAir will charge for standard carry-on bags. Four family members had to pay $60.00.

When my confirmation came back, I realized the date was wrong and immediately cancelled it. A box popped up that said I would be charged $69 for the cancellation. It was 15 seconds after I had booked! It also said the hotel was charging this fee - not true. They called me and said it was Expedia! Are you serious? I could see if it was a week prior, or last min. cancellation but 15 seconds after the reservation was made. I will tell everyone I know not to use Expedia anymore. I hope they go under. Looks like they certainly have lots of complaints. Now I will deal with them through Legal Shield and my credit card. What a scam.

As we all know, Hurricane Sandy destroyed the East coast and in my case crippled NYC where I am from. I was scheduled to visit Nov. 1st but due to severe flooding at the place, I was going to stay. I was not able to take the trip. With that said, I called Customer Service to cancel the trip and was charged $200 even though this was an act of God and I had no place to stay. It didn't matter to them. They stated to me that they couldn't even reschedule the trip. I have a letter from the airline stating they would reimburse their customers for the tickets, but Expedia has nothing to do with that. Ultimately, they just want their money no matter who was affected by this hurricane. I would never do business with them again especially after the "supervisor," Jesse, was condescending and rude when I asked for explanation.

I booked a hotel through Expedia and all went well until the roof in the hotel started leaking! I got downgraded to another room and was informed by the hotel to contact Expedia to get refunded for the 3 nights. I called Expedia and they understood the complaint, told me that I would get a phone call from the supervisor within 24 hours. A day passed and no phone call from Mr./Mrs. supervisor, so I called them back and they said that they were too busy, that I just had to be patient. Two weeks later and still no reaction from Expedia (how patient must one be!). I sent them an email, waited 10 days, still no reply and so I sent another! Two days later, I got a standard email from a customer service guy explaining that they have a huge amount of complaints and that they are sorry for my inconvenience.

I bought over 10 tickets through Expedia in the last year alone. No problems, until this morning. The last ticket I purchased was last week. This morning, (bam!) I was charged $7 Expedia final sales fee. I immediately called my bank and disputed this charge which Expedia billed as monthly bill! I will never use Expedia ever again.

We purchased a round trip ticket from Chicago to Kansas City for our daughter, a student in Chicago. There was a late change in the schedule for a class and she couldn't make the flight to KC. We called Expedia and were told a change would cost about $150, this for a round trip flight costing $196. We said that we would find another way to get her to KC. We then purchased an Amtrak ticket for $100. Expedia said nothing whatever about any policies. Then when we tried to get a boarding pass for her trip back to Chicago, we were told that it was cancelled because she had not used the ticket to KC. I called Expedia. They were in no way helpful, arguing that those are the airline's policies and we should have found out what they are. It was an attitude of too bad.

I scheduled a flight and hotel with Expedia in May 2012. By late May, I realized that I couldn't use the reservation I had scheduled through Expedia, so I cancelled it. Rather than immediately issuing me a refund, the employees at the call center in India proceeded to require me to go through some completely unnecessary steps. I repeatedly called them (using the office phone, as I didn't have one at the time) and through long wait times and dropped calls, nothing came of it. Then when I was able to get through, I found out the amount that I was owed (about $411); but again through disconnects and dropped calls, my refund was never issued.

I called them to request a change of date for a return trip to India for my mom. They came back and said that there is no airline fare change, but there is charge of 5,000 Indian rupees, which they converted into around 91 USD (approx.). When I looked at my credit card history, there is a charge of $5,000. When I complained, they said that there is a glitch in the IT system and because of that, it is not considering the exchange rates. Apparently, they think that the whole world has one currency - worst mistake in my view. To my horror, they knew about it since she said, it is not only me, but other customers have a similar complaint. Instead of agreeing and fixing the mistake, they shamelessly process requests from customers in a similar fashion. Apparently, they are saying that fault is on the airline as they charged my credit card. What an escape! Shame on them for not taking responsibility.

I booked three nights at the Hotel Carlisle, Carlisle, PA through Expedia. The hotel's hot water heater broke down not once, but twice! Two mornings I had to shower in cold water. The hotel said they couldn't issue a refund because I booked through Expedia. Expedia contacted the hotel and they wouldn't issue a refund because the heater was fixed both days. I expect to be able to have a hot shower before I go to work in the morning. Expedia just gave me the runaround and I will never use them again! I will never stay at the Hotel Carlisle again either.

I got all the way to the confirmation page on Expedia and bam - the price for the flight went up $100. What a rip off - when I went to the airline directly, the flight ended up to be over $50 cheaper than Expedia. What good is Expedia? They are a true rip off with a bait and switch scam.

I booked online a trip to Orlando. I typed in all names clearly. When I went to read the email confirmation, my husband, and two children, had his middle name as a last name, and now after 3+ hours on the phone with Expedia, they want me to pay $150 fee to change the names. I am outraged. They would not admit there might be a problem with the web page nor offer any resolve. These are hard times. This is not the first problem I have had with them, but it will be the last. I want this resolve before 10/4/12 when we are supposed to leave. We will not be able to get on the plane if the names are not changed. Please, can someone help me?

I booked a room at Travel Inn on Sept.15th, 2012 at Nevada through the Expedia network. Upon our arrival at Travel Inn Motel, I asked the clerk to be shown the room since the picture of the room is not enclosed in Expedia website. I was denied to see the room; however, was given the key and to check in to the room. It was a room upstairs, so I had to take the stairway up the second floor. The stairway was so dirty and so was the hallway. It looked like it had never been cleaned for weeks. Upon entering the room, the bedspread had quite a few stain marks, there was no Air Condition and a mobile oscillating Fan was on the floor of the room. I was discouraged at the condition of the hotel room bedding and the hotel. We did even check if the heater was working. The room had a spicy, curry odor. It looks like the caretakers lived at the motel too.

This is an update on the review from Neru of Perth on Sept. 4, 2012. In the interests of fair play and doing the right thing, this is just to let the people know that Expedia did come to the party in the end (I have verified this with the airline). I had passed this matter onto the local consumer protection agency and Expedia passed this issue onto their legal section who after a short review decided I did have a case for the premium fare that I always maintained their system led me to believe I was purchasing and upgraded my booking as it was. I paid the premium fares but got given the economy seats with initially being quoted to pay an extra $4k to sort it all out. I knew I was right all along. I didn't lose it with Expedia (which was tempting) but I just kept ringing them (I was mysteriously disconnected more than a few times after waiting 10, sometimes nearly 20 min. for someone to answer the phone there). I made notes of dates, what was said and ref. numbers and maintained throughout I was looking for what I paid for, nothing more and nothing less. It shouldn't have happened. It shouldn't have come to this, but at least Expedia took the time to do the right thing in the end so they, at least, earn some respect from me for that.

I tried to book a flight using Expedia. When I clicked to confirm, first I got a message that the flight had gone up $10. No big deal, so I pressed confirm again. This time I got the message that the price had gone down (the original price). So, I clicked confirm again. This time the website churned and churned. After 10 minutes, I closed the browser and went to Travelocity where I booked the flight and received a confirmation e-mail that same evening. Twenty four (24) hours later, I received a confirmation e-mail from Expedia for the same flight! I am on the phone with Expedia as I type waiting to see what they will do for me.

I have an Expedia travel coupon for a $50 discount. First problem, online system wasn't working to process for my booking. I called Expedia to book my room. The man from India (Dee Dee) ran the information and told me my hotel room would be $59 with the discount and took my credit card information. He then put me on hold to get me a confirmation. Twenty minutes later, he said his computer was frozen and to hold. For the next 50 minutes this continued with him checking back periodically. Then, he hung up and called back.

I booked a hotel in Bangkok (Windsor Suites) through Expedia and I paid A$276 for a week (room only). But if I double the amount, that would come with free internet and breakfast for 2. Luckily, I took the room-only option as I was given the internet for free and I can buy the breakfast coupons at the hotel for only A$11 per person. What a ripoff by Expedia. Pity about the room as it was smelly. It has old furniture and a small old TV. The block I (the garden view) had no security and the doors kept on banging, particularly between 2 am and 6 am as the local ladies depart. As a consequence, I had to pay an extra A$30 for a room upgrade at the hotel.

Expedia is absolutely pathetic. This is the worst service I've had ever. They screwed up my reservation, refuse any responsibility and won't even listen to the recorded calls as evidence, and hang up when faced with the facts. Unbelievable! Use any other service, spread this around. It is pathetic.

I made a hotel reservation for two double rooms for two nights in Niagara Falls, New York (check in on 08/31/12 and check out on 09/02/12) over the phone through Expedia.com, under reservation number **. I drove 480 miles and arrived at the hotel with my entire family in Budget Host Inn at 4:15 pm. In the hotel, we found rooms that are like garbage: the bed sheets, pillow covers, and comforters are all old and used; there are too many stains and it’s smelly; and the bathrooms are most unhygienic with bad odor and the floor was never vacuumed. Also, towels were all used and just folded. I went to the front desk and explained the situation. Their attention about the situation is like everything is okay and that's the way it is and if we want to stay, then we have to stay like this.

I bought the car insurance for $99 a foreign country. It turns out that in Nicaragua, it is completely useless. They won't accept it at Hertz or Budget, and Expedia tried to get me to track down copies of the insurance Hertz made me buy (thankfully, as I was hit). If not for my buying insurance in country, I would have been out $4,000! They are selling a false product! There is no record of it except for a printed voucher. Try using that overseas!

I previously had no problems whatsoever making bookings with Expedia back in 2007. They were very helpful back then with changes and cancellations. But on the 10th of August 2012, my credit card account had processed the following charges that came directly or indirectly from Expedia. For airfares and insurance for flights to take place in December 2012 from Perth, Western Australia to Wellington, New Zealand Air NZ $1632.47; Air NZ $1701.47; Air NZ $1701.47; Expedia $201.00.

I'm at a loss. Expedia has been the best way to book flights in the last 10 years. I booked over $10k worth of flights, hotels, cars, etc. in the last year or so and have always been extremely happy. I booked my last flight three months in advance, selected my seats, received multiple emails that my flight had been booked and I didn't need to do anything. However, when I went to check in prior to the flight with the airline, the seat assignments were not together (there were two of us) and the second flight had no seat that wasn't an upgrade for the second person traveling. My question is this, "Has Expedia lost their value?" If you can't get what you want, what's the point? I called Expedia and they called the airline and all the info is supposed to be documented. They suggested I show up two hours before the flight (and realistically before the counters open) so I'm hoping we can sit together and the second leg doesn't include an upgraded cost. You got to love paying for less service.

I booked a 3-night stay (8/17/12-8/20/12) at North American Motor Inn in Philadelphia through Expedia. My party of three checked in about 9PM that same night. We placed the bags in the room and left to go get something to eat. Two people in my party returned later, prior to me and went to bed. About 2AM, they were awaken to bedbugs in their bed. They immediately informed the front desk, who sent their maintenance guy Dominic up to check the room. He confirmed there were bedbugs with the front desk clerk Tammy. We were offered another room, but declined. I inquired about having the payment refunded. I was informed I would need to speak with the manager tomorrow.

I had booked my tickets for the US through Expedia. I had done this way back on May 31st for my flight on August 19th, in order to get low ticket prices. My flight was from New Delhi to Denver via Vienna and Frankfurt. I had spoken to Expedia customer service even on the morning of my departure and they had said that everything is okay. When I reached the airport, I was told by the Austrian airlines (the flight of Lufthansa from Delhi to Vienna being operated by Tyrolean Airways for Austrian Airlines) that I wouldn't be able to board the flight as I didn't have an airport transit visa for Austria! I was shocked!

It was on July 19, 2012. Me and my husband bought a vacation package from NYC to Flagstaff, Arizona with two connections. First, our 7:30 am flight (United Airlines) in LGA was delayed for 3 1/2 hours. As we complained that we will miss the connection, they switched us to US Airways from Houston to Phoenix to Flagstaff. We finally arrived to Phoenix at 5:40 pm in the afternoon. There were "no" flights to Flagstaff until 9:50 pm to Flagstaff that will be arriving there at 11:00 pm. We called there for the car rental and they are closed at 9pm, so we might have to sleep at the airport to wait next day for the car. We went to Alamo Rent A Car in Phoenix airport and made an upgrade to get the card there and drove all over to Flagstaff. So, we couldn't use the roundtrip from Phoenix to Flagstaff.

Multiple complaints for Las Vegas, NV 5days/4nights Vacation Package - Alamo Car Rental desk agent refused Expedia's car rental voucher presented to him. Nevertheless, he chose to charge my caretaker's Visa credit card ending with **. Multiple attempts to try and reach Alamo's Las Vegas branch at McMarran Airport's front desk were fruitless 5x; while trying by cellphone and having been lost trying to return to the car rental which therefore caused us to miss our scheduled return flight back to Atlanta, GA to our connecting flight back to Columbia, SC. Riviera Hotel & Casino's reneged on their promise of $20 Casino credit per person ($20 for myself and $20 for Larry, the birthday boy) that I was told by the booking agent that we would receive at check-in. We didn't receive this. According to Riviera's check-in desk, it's Expedia's responsibility by printed voucher.

I was denied boarding and denied refund. Flights were delayed or cancelled and I had to purchase new tickets at the airport. Then when I tried to return the next day, they had "no go" on my return tickets so I could not board the return flight and had to purchase a second ticket on the same flight I already had tickets for to get home.

I booked a room through Expedia on 07/19/12 at the Maison Dupuy Hotel in New Orleans for 2 nights for 4 adults - deluxe room with a view, non-smoking/smoking, non-smoking, 2 double beds and paid them $576.92. When we arrived on 08/03/12, we found Expedia had booked a room for 2 adults and a king-sized bed. Kendell at the desk there confirmed that the call from Expedia had booked it that way. My receipt states 4 adults and double beds. I called Expedia and talked with several people. Finally, someone named Raye said she was sorry but when they book, you get only what is available, not what you requested and paid for.

We called Expedia.com to book a room. When we agreed to the room, there came an extra $5.00 charge for the second person for the room. We called Expedia.com and they claimed this was a hotel charge. We called the hotel (Hampton Inn) and they said that they don't care if you have 2, 3, 4 or 5 people stay in the room; it’s one flat rate; and that they don't charge for that. Also, the hotel’s standard rate was $25.00 cheaper than what Expedia.com was charging us. The hotel said they would agree to cancel the room to Expedia.com and rebook it to us without going through Expedia.com; this was a savings to us of over $30.00. I thought that going through these hotel sites was cheaper. Expedia.com tried to rip us off. I will not recommend Expedia.com to anyone except my enemies. I will recommend Hampton Inn for their honesty and concern; they made it right.

Expedia quoted an incorrect round-trip transfer price despite my going over that detail with them three times on the phone - extra cost was incurred because of this fact. Expedia quoted an incorrect rate for 8 nights of vacation stay; and one night of stay was not accounted for (5th night) in the reservation! So, I had to pay for that as well so as to not be out on the street. After two hours on the phone to “fix” the reservation, no customer satisfaction was provided. The wait time was 37 minutes. All told, I incurred an extra cost of approximately $330 and 2 hours of my life I will never get back. Had I known the real details upfront versus having to ferret them out, I would never have booked with them to start with. What a terrible experience. I will never use them again. Use Orbitz, Travelocity, or BJ's Travel instead.

I rented a room at the Riviera Hotel for a friend that broke her back. I searched for the best deal my friend. She needed a large tub to bathe in so I found one on Expedia. It was perfect. It was not exactly the hotel I would stay at, but the amenities were what we needed. When we got there, the bell took us to the room. It was so hot in the hallways when she opened the door. We were shocked because it was nothing to what we ordered online through this well-known Expedia.com. We told the bell to get the manager here right away. We talked to the manager. She said no problem. They would get us in the proper room right away. We had to wait until the next night. It was a mess. I would not have rented this hotel if it were not for the beautiful pictures of this wonderful roman tub and new-looking room (big room). It was nice so I rented it, but it was a lie. It was not even close to the pictures and verbiage in the advertisement they offered. They did not even care. So, I called my bank and they told me, "Mr. **, we will credit your account and investigate that it's a bunch of crap." Please help. Let's stop these crooks dead in their tracks.

My husband has been serving in the Armed Forces for the past decade, and it has been really hard on our family. So to celebrate his homecoming and our anniversary, we decided to take a vacation to Virginia Beach, Virginia. I've been an Expedia customer for some time now. So immediately, I hoped on Expedia.com. I found a hotel and called to make an reservation. Everything was fine! There's confirmation email, and so on.

I booked a non-disclosed room through Expedia. I got to the hotel and was given a smoking room. I asked to change rooms and the only way she would change the room was by charging me for another room. So I paid for the Expedia booking ($136) and I paid the hotel ($159). Expedia will not waive the price and the hotel parent company says you have to deal with the hotel or Expedia. Expedia says that is what you get for booking a non-disclosed hotel. Nice comment, huh?

I had a flight cancelled several times, so he said they would refund my flight in 10/2011 and still, to this date, I have not gotten it! On the last voice mail, a customer service rep told me to dispute it with my bank. My bank says they can't because it has been over 60 days.

In April this year, my friends in America booked a flight for me from London Heathrow, to Springfield, Missouri. The flight got cancelled by the airline. We had to book another flight, so in effect we paid for two sets of return flights. I rang Expedia and they said the refund would be through in 12 weeks. It is now July 24th and after many long and frustrating calls to Expedia, we have still not seen the refund! I was told yesterday by Philip, an agent for Expedia, that he would email me confirmation that he would contact the airline and get the refund through for me. Still no email, they are not good with their word.

On July 19, 2012, I made a hotel reservation on Expedia for July 21, 2012 using my debit card. When my husband and I got to the hotel, we decided to use my husband's card to actually pay for our stay and gave his card to the hotel clerk. The clerk used my husband's card information for check-in and we thought everything was fine. We also told the hotel clerk that it was our anniversary and asked if they had any specials for such occasions. Upon hearing that this was a special celebration, the clerk changed the rate from the original $288.84 that we had found on Expedia to $200.00. We were very happy with this change.

It was an unpublished hotel rate, so I only knew the actual distance and location of the hotel upon actual booking and providing them with my payment details. Upon obtaining the information, I immediately called Expedia and requested for a cancellation and/or modification if they can apply the credit to another hotel reservation within the area since I really need a hotel within the area to pick up my child, who was camping in the Catskills area. The initial customer representative gave me a reference number to use when I call back if I could get the hotel to agree to the cancellation. The hotel understood my predicament and even agreed that Expedia call them back to obtain their confirmation.

I purchased a flight through Expedia.com and the flight was delayed for 4 hours, causing me to lose my connecting flights. I never left the US because they didn't have a flight for me. I never made it to my sister's wedding. I lost over $2,000 that were spent for that special day. They sent my bag without me. They are refusing to give me a refund and are playing the pointing-the-finger game. My wife is in another country by herself because I couldn't make it. My sister is devastated.

I booked a vacation package from Expedia for the first time and yes, this will be my last time doing business with them. I paid over $3,900.00 for a trip to Hawaii from Bay area. Unable to find a flight from San Francisco to Honolulu, I had to book a flight from San Jose to Honolulu and return to Oakland for that rate. The following day, after booking this package, I decided to change my flight and try to get a more convenient route from San Francisco since I am traveling with two kids.

Never received the rebate - I booked an air and hotel trip to Caribbean. A promotion of a $100 MasterCard on completion of the trip was offered on the trip. I never received the card. I contacted customer service, they disconnected me twice and then redirected me to Citibank. I feel cheated big time.

After researching online for places to go and stay in the Grand Caymans and checking prices, I phoned Expedia to book a package with all details ready to go. They kept me on the phone for 45 minutes while the young man kept repeating information. At the end of 45 minutes, he told me that he needed to transfer me to package specialists since I was booking both air and hotel. At the end of the time, the young man confirmed that there was one package available for a total of 5 air plus hotel, a 2 bedroom beachfront suite for a total of $3,206.83. The flight information was as follows: Delta from DFW leaving at 5:45AM to GCM arriving at 11:50AM. Four days later departing GCM at 12:50PM and arriving in DFW at 8:13PM.

So many people are angry with Expedia.com! I am one of them. I had recently booked a hotel in Washington DC for July 18-20, 2012. My itinerary number was **. After receiving confirmation for my hotel reservation, I called the hotel to make sure my reservation was made. To my surprise, the hotel did not have any information about my booking. I contacted Expedia five times and waited on the phone for over 12 hours in total. Each time, the operator told me he/she would get back to me in 5 minutes, but I had to wait at least two hours. My credit card had already been charged. Finally, after 5th call to Expedia, I booked another hotel but the price had already been more than doubled because it was close to the check-in date and busy time in Washington DC. Expedia cancelled my reservation without any apology for the inconvenience and I still do not see the credit in my credit card account yet. My experience with Expedia has been horrible and unprofessional.

Expedia call representative refused to transfer my call to her supervisor (after being unable to answer/resolve/understand my question, returned 3 times after about a 5 to 10 minute wait and launched into her same confused/wrong explanation, saying the supervisor was unavailable now, on another call or not taking calls now). After I requested the supervisor again, mumbled, then disconnected the line! The rep was trying to explain how a fare coming up from their "refundable fares only" search was actually not refundable at all (but I could purchase their travel insurance!). I had a similar horrible experience with Expedia a month ago regarding changing travel dates on a non-refundable ticket. I was provided wrong information (told me I did not get one year to change from date of purchase. Eventually, I did) and a confusing explanation to another issue, was waiting for a supervisor and got disconnected twice!

I purchased 5 tickets with Expedia from LAX to SJO. My husband had to change his return ticket and they charged him $400. Less than 48 hours later, I noticed that the return date was not correct. They changed it to the 8th and it should have been the 9th. I may have provided an incorrect date. Regardless, when I called back, the agent informed me that it would be another $400 to change the ticket. Are you kidding me? I can't believe we had to pay $400 to change it the first time. What happened to the $150 as claimed? So that's $800 to change a ticket. I will never use Expedia again and will encourage my friends and family to stay far away from Expedia.

I wanted to inform you of the horrible service I received from Expedia on my recent trip to Cozumel. First, my room for El Cid Hotel was booked incorrectly and should have been an all-inclusive. After arriving in Cozumel and trying to check in, not only did El Cid not have my room available but I had to move rooms the very next day that should have been the room that should have been reserved as well as this issue, it was not an all inclusive package!

I made a reservation for a room for 1 night, and they charged $42,54 more than the room cost to my credit card. I contacted them several times and talked to several people, and they all said that they would not refund the overcharge. Expedia is a big ripoff, because they advertise the lowest rate possible guaranteed. I would not ever use them again or recommend them. Their customer service is horrible; every person I talked to was very hard to understand and our connection was lost 5 different times. I had to call back and re-explain the problem each time. It's very frustrating.

I logged on to Expedia.com to book a hotel and flight vacation package. After finding a package and inputting all of my personal information, I tried to book the package. The booking failed. The message said that the booking failed because of the outgoing flight. I called the number on the website to explain the problem, only to go back and forth for almost an hour. She ended up withdrawing 4 different amounts from my bank (without my authorization) until my bank blocked her. She said she was going to contact her supervisor to correct the error and after being on hold for 15 minutes, my call was "mysteriously" transferred to another rep (Shawneese?).

The first agent I talked to that made my itinerary really made me so mad. When I was about to give my credit card payment and I asked him if he could use my $50.00 online coupon, he said no right away. When I asked him if he could at least check it with his supervisor, he said that the supervisor can't do anything about it either. To make it worse, he put me on hold for more than an hour and never talked to me again. I had no choice but to hang up the phone. He should have at least told me nicely and explained to me why instead of letting me wait for a long time on the phone. This made me decide and tell all my friends to never ever book with Expedia at all. That agent should at least be reprimanded.

Upon arrival to our hotel, I was too early for check-in and I confirmed the type of room and cost with my confirmation number. Expedia charged me almost $40.00 more than their regular rate. This charge was for the same date, same type of room and the exact hotel location. I called Expedia as I stood at their front desk with my speaker phone on and they placed me on hold with music for about 10 minutes. Then they said they were putting me on hold to call the hotel to confirm the lower price. As I stood there, no phone rang. The front desk clerk said no one else was in the back offices yet and if the phone rang, it would ring at the desk first. No phone rang, yet our Expedia rep came back on the phone and asked what I wanted him to do. I said, “Credit me the full amount back and I am making my own reservations.” He can do this, but it will take anywhere from 2-4 weeks, depending on my bank or credit card company.

I flipping hate Expedia’s customer service. I changed my flight through their rep over the phone. We got to the airport, no flight for me. I spent 2.5 hours on phone with Expedia while at the counter. Finally, a manager there at Expedia explained that their rep did not complete my flight change correctly. I missed my flight. He wanted me to charge the next flight on my card, and then they'd reimburse. Yeah, no. I told him to get a hold of a card at Expedia and get me on the next flight. I arrived hours after my business partner. We took 2 separate taxis, $45 each, plus she had to set up the whole booth by herself.

On 6/2/12, I booked a travel package including air/car rental and one night hotel stay from Newark, NJ to West Palm Beach, FL. On 7/1/12, I checked the package online and it was approximately $75 cheaper. I called and was placed on hold for several minutes and was told that I couldn't get a price adjustment since it was more than 24 hours since booking. In their lowest price guarantee, it stated within 24 hours but it did not mention the same website. I believe this was wrong. Somehow, I should have been compensated for the difference. I was told I could change it for a $100/fee per person and needed to pay for the one night room. I also tried getting an adjustment from the airlines since the flight was lower. I was told by them since it was bought in bulk, I couldn't.

I booked a room through Expedia and when I checked in at the hotel, I found that I was overcharged. Expedia claims it must have been a discounted rate but the hotel assured me that it is their standard rate. It's near my daughter's college so I asked others that have stayed there and they all pay the lower rate (not a special) than that charged by Expedia. When I called for the best price guarantee, they claimed that I must call within 24 hours of booking. I didn't know I was paying a penalty by using Expedia until I checked in. Total rip-off, I will book direct next time and never use Expedia again.

I booked 2 tickets for my mother and my brother on 4th of July, 2012. They were supposed to come from Cairo to LAX passing by Damascus and London. I called Expedia 5 days before the flight, by accident, to ask for new booking and the surprise was there. The route from Damascus to London was canceled as the flight no longer operates and the airline will not offer alternative because they don't fly on this route anymore. They didn't send me any notification of that or tried even to contact me by any means.

Expedia sucks! I booked one room for my one son and they double-charged me, then told my bank that I made two separate reservations. I saw the charge immediately on my bank (BofA, don't get me started!) statement and called them. They issued a credit and then took it back two months later as Expedia said I didn't cancel it. I am not letting this go. I have called 3 times today, twice I was on hold for over an hour and hung up; last time, 3 hours and 40 minutes while I was cleaning the garage and finally hung up. No one answers at their corporate headquarters, no answers to corporate emails. Horrible company - my next step is filing a BBB complaint, not that I think they care. Hope someone reads this besides people who have already been screwed by them.

I booked a package (air and hotel) through Expedia. Later, we decided we wanted to change the room, which was a higher-priced room on the package deal of about $8 more overnight ($40 more total). Expedia said I could cancel and re-book the hotel portion for $260 more for the new room. I told them I could rebook the entire trip from scratch with the room upgrade for only $40 more, so why $260. They said cancellation and re-booking of the hotel would be at the current price. I said the package was their current price, so why not just charge me the extra according to the package or perhaps cancel the entire package and I could just rebook from scratch for the $40 more. I could not cancel the entire thing due to the airline restrictions and penalties, but they would not agree that the package deal was how I should be charged.

Expedia's best price policy is a joke. You can forget about Expedia`s best price guarantee. If you think you get the best price on Expedia, stop in your tracks! I was charged $240 by Expedia for a hotel room in Ohio, only to find out that the hotel would have offered me that same room for $170. When I called to get the best price as promised by the best price guarantee, they did not refund as promised. Lesson: Never book through Expedia before you have checked with the hotel directly if they offer the room directly to you for less! Same goes for airline tickets. Expedia is nothing more for you than a waste of money.

I got an email from Expedia to call them back right away due to a change in itinerary. I called them up, and they informed me that they had changed my flight from 9:50 PM to a 7 AM flight, thus making me miss a work day full of meetings and planning with no compensation. Since I was made to arrive the night before my planned arrival, no hotel room was offered to me either, costing me additional charges; not to mention, the change of car rental and other inconveniences. I have been booking with Expedia for almost 10 years now, and this year alone, I have given them thousands of dollars of business travel. But no more; I am taking my business some place else. They just don't care.

I purchased a ticket through expedia.com online, and for some reason, my name on my American Airlines ticket came up missing a few letters in my first name. After talking to 4 agents, 4 supervisors, and one corporate manager in Las Vegas, they all said they were sorry but there was nothing they could do about it. It was their mistake, and the arrogance of the representatives was mind-boggling! I have been an Expedia customer for 20 plus years and could not believe how they handled this and their rudeness. I put my name in correctly. The process asked for my passport name and number, and yet, they truncated my first name and put it in as "Mi" instead of "Michael". And now, I will be subject to security letting me on the plane or not! No one wants to help me on such a simple thing. Don't book with Expedia! I am trying to see if they will reach out, but they won't. And now, my holiday plans are in ruins!

I made the reservation with Expedia and found when we went to take the return flight that it was for a different date. At some point in the reservation process this had changed, I did not type in this date. I had tried and tried to print out the flight information and there was no place on the Expedia page to do this. I copied down the information by hand, assuming my flight was on the right dates. I had double checked it before I did the purchase, but not afterwards.

I used Expedia for first and last time to make reservation at Fairfield Inn and Suites Marriott at Wytheville, VA. Expedia charged my debit card $166.66 for 1 night stay. Money was withdrawn from account before arrival. At check-in, I noticed a couple in front of me was charged $106. I thought, "Okay, maybe because we had grandson." At checkout the next day, I was given receipt for $126.65. That was $40.01 less than told by Expedia. I called them. I asked for refund or explanation. She told me it was an agreed upon price with motel chain. She would call the hotel and talk to manager. I called back the next day. No deal. Expedia is not responsible. I am aware that Expedia must make money but $40.01 to make a reservation seems too much. I will never use Expedia again and want everyone to know their practice of offering the cheapest rate possible. Make the call yourself; save the money.

Misleading and No Customer Service - This is the first and last time I will ever use Expedia! My spouse and I booked a package to go to Montreal for the weekend for his niece's wedding. There is one major airport for Toronto where Air Canada flies out of, or so we thought (and our mistake for not checking). We arrived at Pearson Airport in plenty of time for our domestic flight. We tried scanning in and our itinerary wouldn't scan. We automatically called Expedia to let them know we were having issues and confirmed all of our information. Not at any time did our customer service rep from Expedia confirm our airport location. She told us to get in line with Air Canada and they will have to deal with this at the counter.

In Florence, Italy (17.03.2012), we made a reservation from the iPhone application of Expedia to a hotel called Villa Ulivi. There was 1 room left. We entered the credit card number and they confirmed our reservation via e-mail. When we went to Villa Ulivi, the girl in the reception said that they have no available rooms. She recommended us another hotel called Hotel Meridiana and gave us the address. We went to the address by car but the hotel seemed terrible from outside and we didn't enter the door of the hotel. We left there.

The customer service is horrible! I made the mistake of booking through Expedia Hotels.com. Same company, never again. My family travels often, so I know what questions to ask and I am always aware of cancellation policies. They now tell me that I will be charged 1 night reservation and taxes. I have been talking to every call center out of the United States, and they said they have called the hotel to confirm the policy, which they said the hotel is charging them a fee. I have contacted the Swan Hotel in Florida and they do not charge, and I contacted Starwood Hotels who runs these hotels and they do not charge for a cancellation. I was told I could cancel without penalty before November 14.

I booked with Expedia for a Carnival Cruise. This was the absolute first mistake I made. I was assured that if the price dropped (which it did by over $1,000), they would credit my card. (At the time I booked, this assurance was made.) Lo and behold, they stated, "Oh no, we won't be crediting you." I also was told that I had up to fourteen days prior to my cruise - by both Carnival and Expedia - to purchase the emergency insurance for on-board medical issues. Today, it is twenty days from the cruise. I phoned Carnival and was told I had to ask Expedia and that in fact, that was true - the fourteen-day rule. Expedia informed me I was out of luck on this issue. I will never, ever use Expedia again. This was my first and last time.

Issue #1 is competency. I booked a non-refundable, non-changeable hotel for the wrong night. My fault. So I called Expedia to see if there was anything they could do and they told me they would call the hotel and negotiate on my behalf. Not having any guarantees, I faxed the hotel myself with the issue and received an email within two hours changing my reservation to what I needed. I received an email from Expedia two days later stating the hotel refused to change my reservation. So at this point, I'm questioning if they even bothered contacting the hotel (because them just flat out lying seems pretty strange). Issue #2 is customer service. I tried to call Expedia directly and file a complaint. After being transferred to three different people and having to tell the story three different times, I was routed back to the main prompts and then hung up on.

I booked my Dominican Republic vacation (Bavaro Barcelo) via their website on a Saturday (they told me to do so when I called originally to verify their procedure, it was my first time booking such a vacation). I booked for 2 adults and a 14 year old. The following Monday, I called to verify the room layout to be told my reservation (confirmed on the web) was not valid as the club I booked was for adults only! Okay, I asked a refund to book another place such as Cuba as no similar conditions were available in the DRep. I was told the flights could not be cancelled or with penalty.

We booked for a hotel room in Munnar through Expedia, even got a mail that it is confirmed. Halfway on our journey, we called up the hotel to intimate we would be checking in late. And the shock is - there is no room booked in my name. We had to juggle with Expedia and the hotel contact numbers only to discover that there was no communication between them, so the room count was not updated in the website. This caused much frustration. We were stuck in not so famous place, Salem, and didn't know where else to go. On top of this, the Expedia person asked us to wait at the same place for two more hours, assuring he will book another room.

Well, both the managers and Expedia are morons! Yes, because the manager/owner of Four Seasons motel should put a website allowing his customers to book their own rooms, not having somebody else do it for him. Good thing I called the motel's owner. So if you use Expedia, make sure that you call the hotel yourself and confirm your reservation. Also call your credit card to file a complaint/return the charge to them in case that they try to charge you. I checked and they didn't charge me anything.

My wife and I were on vacation in Colorado Springs and booked a hotel through Expedia. The hotel was rated 3 stars and seemed to be a good value online. When we arrived, we were faced with a hotel that was not good. The staff were like zombies. It seemed that they didn't want to be there and didn't care about anything.

We booked a trip in June 2011 for our son to travel to Paris to study. Travel was to commence the end of August 2011, but we were unsure when his semester would end. We were told by an Expedia agent that the last day a flight could be arranged was 5/16/12; however, once his schedule was known, a change could be made by paying a change fee. Well, now the schedule is known and oh, how the story has changed!

In December 2011, we booked a flight, hotel and 2 day trips with Expedia to Sharm el-Sheikh in Egypt. The flights were changed many times, but we arrived, inshallah. The first day trip, Luxor by plane, was cancelled because the plane was broken. The second "day" trip was actually a night trip. We were supposed to be collected at 1 am. On the internet, they mentioned a day trip and as this was a leisurely holiday, there’s no need to say we were not interested in a night trip. The local travel agent, who handles these trips for Expedia, tried to put us on a plane, but was not successful. We therefore cancelled this trip ourselves. After numerous emails and telephone conversations with Expedia, where they promised to call us back, we have not heard anything at all till this moment. No need to say we don't recommend Expedia to anyone. Please spread the word: Expedia is like a trash bin where you can throw your money in for free.

We bought tickets to Europe on April 9th, 2011 for a flight to leave SFO on July 7th for two weeks. The flight was on Lufthansa. Something came up and we were not able to go. I called Expedia, and they told me I had a year to the date, to rebook, but they did not tell me what date. It was assumed by myself that it was from July 7th, 2011. On April 13th, 2012, I went to book the new flights and suddenly found out that my tickets had expired. I was so upset and shocked. I first spoke to a guy who was so rude and told me I was very well told, that it was from the time of purchase. I asked when that was. He told me Feb 24th. He then hung up on me. I knew I did not buy in February so I called back. I ended up speaking to three supervisors that were totally not willing to help me at all . I was only four days past the time I called the airline. They told me they could not help me. We ended up losing over $3000.

I am now going on being on hold for 90 minutes with no resolve with Expedia. I booked a hotel stay via an Expedia agent for certain days and was quoted a price. I agreed to pay that amount via my credit card. 5 days later, I receive an itinerary in the mail for the wrong days and for a considerable amount more money which had already been charged to my credit card. I called and the first manager told me I don’t know what happened and said, "It’s your word versus our agent.” Really? I know when I need to be there, I know what dates I said, and I said the exact amount of money it would have been if the dates were correct, but I could still be lying? Highly unlikely. So after 2 hours of waiting, one rep, and two managers (the second one was actually amazing, her name was Karen), the resolution is this: I get my dates, but no refund. Instead, I get a coupon for the difference for future Expedia travel. Awesome.

I needed to book in advance to make sure I get good flight and hotel rates. I bought travel insurance in case of flight changes due to advance booking potential problems. Indeed, I needed to change booking and the Berkeley Insurance read me my conditions for changing dates or plans were not covered, or $119 down the drain, not to mention additional penalty charges imposed by Emirates Airline as well as new airline fees. Absolutely ridiculous! All my friends will hear about Expedia and its hidden costs!

I had booked a hotel in Reno for 2 rooms and 2 nights. Then I found a better price and cancelled reservation with the Expedia.com. When I was reviewing the credit card statement, I found that they charged the full amount of the reservation, but refunded only half of it. Now they are refusing to refund the second half because it is too late. It turns out that, according to their explanation, I had to cancel both rooms individually. Why not every night or every bed in the room individually? I ordered both rooms in the same transaction, and I assumed that if I cancel, I cancel both, not one. I canceled the itinerary and I received cancellation confirmation for the itinerary. Now, I have filed a complaint with the credit card, and will never use Expedia again as well as advise anyone not to use Expedia for any travel.

I booked a two night reservation for the Hotel Deca in Seattle, WA for 4-20 and 4-21 (Fri, Sat). We had two adults and requested two beds (we were not married or a couple). I also paid extra for one of the upper floors. Upon arriving, we checked in and found that our room was on a lower floor and we had one bed. The hotel was full and they refused to honor the Expedia reservation. I had brought the screenshot with me and I was able to show (two beds, upper floor). The front desk clerk told me I was one of many scammed by Expedia, that we should feel lucky to have a room at all and because we booked through Expedia instead of directly through the Hotel Deca, only the reservation was guaranteed. The Hotel Deca did offer me a room in a motel one mile away and would shuttle me there, but complaining to them would do no good.

I booked a holiday to Fiji (including flights, hotels and attractions) about 1-2 months ago. The booking process, payment and everything else was done online and quite simple, except the part where it got to contacting Expedia itself. The week before the holiday, there were floods in Fiji. News headline covered all over Australia saying, "Do not go to Fiji. Australian tourists stranded in Fiji for days without food or water." Obviously, this was caused by a natural disaster and I have no choice but to cancel the holiday. The floods in Fiji were especially worse around the area/city where I had booked to stay. I emailed Expedia and they replied saying that I am able to get a full refund as there's alternations for natural causes. I am not changing my mind about the holiday simply because of personal reasons. It is because the cause is out of my hands.

I booked a flight through Expedia. My family showed up to the airport to find our flight had been changed with no notice to us. The airline had no other flights, so we were forced to buy new tickets on a different airline. We called Expedia to confirm our return flight only to be told that the airline had removed us off of that flight because we "missed" our first flight. Expedia customer service provided no help. I spent almost 3 hours on the phone with "supervisors" only to be disconnected multiple times. We were stranded and had to buy return flight tickets from a different airline. Expedia refuses to provide any assistance or refund.

When I was booking online, I found the fare and hotel I wanted to book based on dates and price. As I clicked through the steps to book the flight, about 15-20 minutes went by filling out the online forms. Everything looked great, I enter my credit card and as soon as I pressed confirmed, red letters came up and said there was a price change and I had to pay an additional $150. So, I got upset and clicked out of the site and called Expedia customer service.

I booked a vacation to Costa Rica that included hotel, air, and transfers to and from the airport in Liberia. I had booked the transfers as part of the package offered by Expedia. I am in a foreign country where I speak very little of the native tongue accompanied by my wife and 2 children. Our driver was waiting on us when we arrived and was very helpful in getting us to our hotel. Upon reaching the hotel, I went over all of our travel schedule with our driver. I went over our departure info and asked him what the protocol for pickup is. He assured me that he would be there at the agreed upon time, 5:15 a.m., so that we would be on time. I asked him multiple times if I needed to call or what to do; again, he assured me all was taken care of.

Expedia recommended the Lani Kai Hotel to us when we booked our flight and hotel in Fort Myers. When we arrived to the airport and got a cab, we told the cab driver we wanted to go to the Lani Kai Hotel and he just laughed! He told us it was the number one hotel for spring breakers. When he dropped us off, there were drunk, half naked, loud kids everywhere! Our room was disgusting! Very outdated and smelled awful. I would not even consider taking showers and didn't! Kids yelling and partying all night long. We checked out at 7 in the morning just to get out of there. Maybe if you knew it was a spring break spot, you should have mentioned it, and surely the $227.00 would have gotten us a room at a Holiday Inn or somewhere we might have been able to sleep and shower!

I've been a loyal Expedia customer for years, and I found the convenience of a single point of booking my flights, hotels, and auto rentals very convenient. Travel itineraries were automatically put on my Outlook calendar, and prices were hard to beat. Although other services are duplicated and sometimes offered slightly more than Expedia Kayak for pricing and Tripit for itineraries and integration with social networking, I always felt that Expedia had a nice one-stop-shopping experience.

Expedia Reservation Person Lied to Me: While looking for a motel room in Stillwater, MN for the weekend of August 18th, I came upon a motel called the crossings by Grandstay Inn and Suites in Stillwater, MN. After the Expedia agent quoted me a price for a two queen room. I commented that I would like to do some more checking at other motels, as I thought that price was high. Agent then said, "Why would you want to wait, mam?" I can tell you this, there are very few hotels in this town that have rooms for the dates you asked for. Then she told me I would be getting the very best price today if I booked now. She told me that the room usually went for $200 and I would only be paying $160 for a two queen room. She said that there were very few rooms left and that if I needed more rooms, I should reserve them soon.

I tried to book a reservation for Louiseville, KY on April 1-3 at one of the 2.5 star hotels that they tell you the name of the hotel after you book. I sent all of my credit card info and it said to wait a moment and resubmit. I assumed it did not go through. I immediately got a charge on my Visa debit card for the $100.33 Expedia sale final. I checked my itinerary and the hotel showed up for one minute then the page refreshed and said I had no bookings. I called the 1800# and was asked for my credit card number twice. I gave it to them and then was disconnected on their end. I called a third time and they said they see the charge, but I do not have a room. She then said she would transfer me to a supervisor, which took 30 minutes on hold. Supervisor said I had to call back at 9:00 pacific time with the phone number of my bank to see if they would refund the money. I said, "Why don't you just refund the money?" and she said they have to call the bank. She said they cannot make outgoing calls. I asked where they were located and she said the Philippines. Okay, this is the last time I use Expedia. Why would all four people I talked to want my credit card info? Why would I be put on hold for such a long time? Why can't they just refund my money? Ugh, to be continued...

I took their brief description at face value. "Expedia vacation waiver cancel for any reason! It's true! You can change or cancel your trip for any reason prior to the scheduled start of your trip." This is not the case. The airfare will not be refunded in the event of a cancellation. They only offer a refund of the change fee. The airline will issue a travel credit so you can re-book for another flight within one year, and Expedia will refund the change fee, but there's no coverage of complete cancellations.

Fraudulent use of my debit card - A charge to my debit card of $141.14 to CT Expedia Mumbai, IN. I am a 69 year old retired lady. I was told by my bank that it may take a week to refund my account. I am on medication. I need my money today.

I purchased a round-trip ticket from Washington, DC to Cancun on April 21, 2012 and a return ticket on from Cancun to Baltimore on April 28, 2012. When I was double checking my itinerary, I noticed that Expedia had my return date set to April 22, 2012, the day after my arrival and that it only had a return flight from Miami to Baltimore (with nothing from Cancun to Miami). I called Expedia and asked if there was some mistake. I am also flying to/from Cuba and as such had to be extremely exact about the dates and times of my flights to Cancun in order to meet the dates and times for my Cancun-Havana and back flights.

I've book a non-refundable hotel room and realized it was late at night booking the wrong hotel & wrong date & wrong city! Then I've called the 1800 number right after 1 minute of booking from Expedia and they wouldn't let me cancel! This is insane for charging me services and goods never rendered! How can this company not let me cancel for booking something was only 1 minute ago?! This just wrong way of doing business to charge me money for something I was unwilling to pay for hotel stay I've never stayed. I promise and I will never use Expedia ever again!

I have a reservation, conf no. **. It includes breakfast buffet and train tickets (The Manhattan getaway). I wanted to put the pieces and elements of the package together myself using Expedia that has a lower room rate, buy the other elements together and compare the pricing.

Expedia charged my account 3 times for booking 2 rooms accidentally. After calling them to cancel the second reservation and collect my refund, they told me it will take 7 days. 7 days later, I called the 1-800 number back and the hotel still had us down for 2 reservations and then I was told I have to wait 14 days to get my refund. I'm extremely pissed because I'm being shuffled around about my refund. I hate Expedia and it's a load of **!

On the 23rd of February 2012, I booked flights for my family party of 4 (2 adults and 2 children) from Dublin, Ireland to Kelowna, Canada, leaving on June 28th and returning on August 10, 2012. The following evening, I rang up Expedia’s contact number (01 5245005) and spoke to customer support in India where I enquired on the cancellation policies of the referred flights. Following my enquiry, I confirmed my booking and $2,766.76 was deducted from my credit card account. I was surprised the following evening to notice on my itineraries that the booking was cancelled, citing that I had not confirmed the booking.

I booked 2 tickets to fly to Barbados to visit my wife's family, only because it states that you can makes changes to the schedule for a fee of $150.00. No, that is not a citizen of this country can enter without having a return ticket in hand. That is the immigration policy of Barbados. I read all the information about this flight that Expedia provided me with and they neglected to inform me that there are conditions that allow only a 30 day stay to return. But even if they bypass that rule they say that in addition to the $150, I have to also pay the difference in fares only if it is in their favor. Okay, then the cost of a new one-way ticket back to the USA is $450. I have a $300 credit from the unused part of the original ticket. So logically it follows that the difference in fares is $150 plus $150 fee equals $300 I should have to pay at most, yet they claim it would cost $700. Therefore, it is just cheaper to buy a new ticket and forgo the credit I had remaining. They voided the ticket and refused to refund the remaining credit.

I had to have surgery on my foot, and had to cancel my trip package booked through Expedia.Com & AARP over 24-hours prior to the flight. They issued a refund for only a small portion of the original fee.

I am writing in regards to the dispute I am currently having with Spanair and Expedia. On January 23, 2012, my husband and I purchased tickets as well as flight protection from Barcelona to Palma de Mallorca for our honeymoon through Expedia.com. We just received an email on March 7, 2012, stating that effective January 27, 2012; Spanair has gone out of business and is no longer continuing services. We contacted Expedia to see what arrangements have been made to accommodate travelers who have already purchased tickets. We come to find out that Spanair is refusing to reimburse travelers and Expedia is refusing to reimburse for the expense for the trip protection we paid. Our tickets to Palma de Mallorca from Barcelona originally cost us $257.00 with the protection plan of $66 our total came to $323.00. Now that we have to re-book our new total comes to $520.40.

I recently booked a hotel room online on January 31, 2012 for a 3-night stay at the Doubletree Hilton in North Redington Beach in Florida through Expedia. I opted to pay the higher rate of $239 a night to guarantee a beachfront room. The lower rate of $199 was refundable, but it would not guarantee the ocean view room. My husband and I decided it was worth the risk of losing our $800 so that we can have the ocean view. This was risky as we have 4 small children and anything could have happened to force us to cancel our reservation. When we arrived at the hotel on Friday, March 2nd, they gave me a land view room and told me that Expedia booked me a land view room. I thought once I called Expedia the issue would be resolved, but after an hour on the phone with a supervisor who was extremely rude, I had no such luck. When I went back to read my confirmation from Expedia, it ironically said nothing about the ocean view room and that I was only guaranteed a king bed.

I booked a prepaid vacation, including flights, hotel and rental car, through Expedia. When I booked, the rental car stated it was unlimited mileage. When I checked my itinerary again after some flight changes by the airline, I noticed that Expedia had changed my rental car to "extra mileage charges not included.” When I called Expedia, I got the runaround and was put on hold for over half an hour, just to be told there was nothing they could do about it. They said the car rental portion of my contract was only $262, even though the going rate is almost $500. In other words, if I requested a refund for the car rental portion of my trip, they would only give me $262 and I'd have to rebook a car at $471. This is a blatant bait and switch and I think Expedia should honor the initial booking of an unlimited miles rental car that I paid for.

I called to "change" my booking. I was told I had to cancel my booking and they had to rebook at current rates, which are far more expensive than the rates received. When I initially made my booking, I was told dropping a day was not a problem. No one indicated that this was how it was handled. I was told by the agent that they had to "find availability". I was asking for 2 of the 3 same days. I do not understand why they could not just cancel booking for one day--the hotel does if you book with them directly. I think this is a huge scam!

Phone service stated that I had one year to fly when recording a cancelled flight. Expedia reports that their notes say I was told that I have one year from the original booking date to rebook. I asked them to review the recording of the transaction and they told me that the recording was for internal use only and that they would not go to the recording unless a court ordered them to do so. The supervisor Chloe lacked a full mastery of the English language (which is no biggie) but also lacked a sense of logic, insisting that their records were accurate and that I could not possibly have been misinformed unless I had evidence to prove that I was given the wrong information, which they will not check themselves. How convenient! I can kiss that $550 goodbye.

If you book with Expedia, be advised that anyone knowing your email address can access your itinerary and make any changes, including upgrades or cancellations!

Today, we tried to make a booking through Expedia from our computer, for our stay in Nora Buri Resort & Spa. After filling out the information, it stated that they weren't able to complete our booking, and to just wait a moment and try again. Somehow, it was done under itinerary number **at 12:08H. We, being unaware of the booking, again made a reservation through our iPad application of Expedia, and made a booking with itinerary number **, with confirmation number **.

We had a voucher and my friend Christina and I have been calling for 2 weeks for a refund. We had planned on using the voucher that Expedia had given us for a past cancellation. The hotel would not have honored a voucher, they only accept payments. This was very upsetting for us as we had only planned on a certain amount of spending money.

I booked 2 adjoining rooms because I have 5 kids. They said it had 2 queen size beds also. When we got to the hotel they did not have adjoining rooms available and said they do not promise adjoining rooms. They tried to get my money back for 1/2 hour and when they were going to talk to me they hung up. We ended up taking the rooms they had double beds and were not adjoining which made it every hard with the kids. We are very angry with the way you treat people.

I booked hotel with Expedia. Within 10 minutes I cancelled through Expedia. I had made initial error. I was assured no fee or penalty would occur only to find had been charged rate of one night penalty. I spent over an hour on phone and email. I was told different stories. Eventually, I received refund in full. Point is I have the time and anger, most don't. I have contacted Expedia’s head office, investor relations for Expedia Inc., the hotel involved and I am posting on YouTube. One hour to get to the bottom of a problem is unacceptable. Others who are less proficient in complaining, don't have internet or resources I have, or have lack of time, etc., can be bullied. I used to be a stockbroker. I know going directly to head office works. Many don't and can't. I am disgusted. Go to these sites, then call vendor directly and you will receive same pricing!

We had booked a trip on Expedia.com where you would receive a 150 prepaid MasterCard. Every month we have contacted them for the past six months because they never sent us the prepaid card. We spend at least four hours each time trying to contact a supervisor and every time they say that the prepaid card is in the mail. It never arrives.

Read the pages of Expedia and Hotel Mazarin (LA) and one informed there was a safe and the other a refrigerator. Neither of these items were in the room. We ended up having to switch due to medications and lots of electronics and jewelry brought on the trip. We were basically left in the cold from 11 a.m. (check out) until 4 p.m. until we could check into another hotel. (And it was cold in LA that day). This was a misrepresentation on the part of Expedia and the hotel site and I feel someone should be held liable for the mistake. We were charged a full rate at the hotel, which I feel should have been discounted to the error on both of their parts, and left without a hotel for 5 hours in a strange city. If there is anything that can be done or someone can assist with where I can file a formal complaint, I would be most grateful.

A reservation was made through the online unpublished rate option that resulted in a booking at Super 8, which is not a comparable hotel of Comfort Inn, LaQuinta Inns & Suites, Days Inn as advertised. Instead, it's an economy hotel that could be booked directly at the company's website for the same price that Expedia advertised as being 40% less than the published rates for this hotel. So I immediately contacted the Expedia customer service # and was directed to cancel reservation at Super 8 location and make a return phone call back to them with a cancellation confirmation # so that the booking could be canceled completely with Expedia. I did so and when I returned the call to Expedia, 3 people denied that I called and had the original conversation and refused to make a refund. Super 8 canceled my reservation, Expedia still has my money, and I do not have a room! The charge will be disputed with my credit card company, but I am not sure of what the outcome will be. This travel company has such shady business practices, how can they be allowed to continue to operate like this?

My family is going to visit me in June (LA - Philly) and they have 2 small children who do not fly well at night. I made sure they were both daytime flights. An email alerted me to "minor" changes. Now, instead of arriving in the evening, they are supposed to arrive in the early morning the next day. These changes were not minor to me. I've been on the phone with Expedia for over 3 hours now and still holding. Now that they’ve realized a huge error, giving me one date (and I have the proof) and then changing their internal itinerary and saying it's the fault of the airlines. No matter, they are supposed to make it right. So I called 800-397-3342 and asked for the Expert Flight Changers, that's extension 81162. After hanging up on me twice, I'm now holding for the third time. It’s been 45 minutes and all I hear is jazz music, my least favorite kind of music.

I booked a trip to Dubai for six days which totaled $2,997.65. The trip didn't go through for some odd reason (there was plenty of money in my account) so I didn't think much of it. I went to check my account and two $840.25 transactions had been debited from my account. I called Expedia several times and spoke to several different reps as well as supervisors who keep giving me this 24-72 hour hold runaround crap. Well, it's going on five days and I still do not have my money or a trip! Not only that, but every rep is from another country and you can barely understand what they are saying. I sit on hold an average of an hour and a half to get the same result, nothing. I want my money back so I can book a trip elsewhere.

I was going to book a hotel and car but every time I changed screens, the price went up. I cancelled the reservation. Expedia put a pending charge on my account for the total cost of the reservation. I called and was told it would take 24 hours and the charges would be removed. I called back the next day and was told it would be removed in 72 hours. How can they hold your money for four days on a reservation that was never placed?

I tried to book a flight on Expedia.com from Saint Louis, Missouri to Honolulu, Hawaii. The site quoted me a price of $597 per ticket but once it is "searching for flights", of course it is much more than that. Even so, I booked the ticket, entered my credit card info and then received an error message stating that I needed to try back in two hours or call customer service. I called Expedia customer service and was told that the flight was no longer available and she would check for another flight. She found another flight, which was $30 more. No big deal, so I booked that one. I gave her my credit card number and she told me it was booked. Then she gets an error message stating that this flight was no longer available.

My girlfriend and I tried to book a hotel room for February 11. After our first search of their offers, we were kicked off their site. When we managed to get back in we proceeded to make our reservations, however the date returned to the present day and we booked a room.

Expedia has a wrong price list for a BOS-ANC in early July from American for almost a week now. It has been listed as low as $481 but when you move to purchase it jumps to over $1300. I understand actual bookings are in real-time and pricing can change; however, each time you go back to Expedia to search again the lower price comes up time after time. This has been going on for days. I contacted Expedia who quite frankly told me that didn't care ("What do you want us to do, call American?") as the airline sets the price not them. I contacted American as well to let them know of the error. Isn't setting an obvious wrong price and leaving it for days illegal and a price misrepresentation? Is there anyone I can contact in regards to this to complain?

I decided to book a flight for my parents with these idiots. The online transaction never went through, so I called them. The representative told me that the transaction failed, because the price of the ticket went up from $1,800 to $3,000 (I have no idea how that is possible, its an economy ticket). The representative said, "do I wish to confirm, and I said no". I went ahead with another site for the flight. One week later, on my credit card statement, I see a charge for that Expedia flight. I never received a confirmation email concerning the flight, no documentation whatsoever.

I booked a vacation packages with Expedia for Cancun, Mexico with an ocean view room with king size bed, which I paid extra money for. When I went to the hotel, they gave us two double beds. I asked the manager in the hotel why was I given two double beds when I paid for one king and it is posted in my itinerary. They told me that Expedia has taken that extra money but did not confirm with the hotel.

I am extremely disappointed with Expedia. It was mentioned nowhere that I needed a transit visa for Canada when I booked a flight for my parents to go back to India from Chicago. Both of them are aged and find it difficult to talk to people here. They were not allowed to check in their bags by the representative of Air Canada (which was supposed to fly them from Chicago - Toronto).

Recently, I have booked a flight on Oct. 14, 2011 through Expedia US website for us to fly from Singapore to Busan, connecting in Shanghai on Jan. 20, 2011 at 11:55PM and had also received a confirmation email from Expedia confirming my booking on the same day. I was surprised to receive a call from China Eastern Airlines on Jan. 19, 1 hour before midnight, to confirm if we are checking in soon and we had missed our flight because the flight which was supposed to be on Jan. 20 12:10AM. I had called Expedia and was told that this is China Eastern Airline's fault as they have changed the flight timing and therefore, since it was lunar new year festive, the earliest flight is on Jan 22.

This past summer we obtained an Expedia/Citibank Visa card for our vacation. The first time we attempted to use the card while on vacation, Citibank declined the charge. We contacted Citibank and in order to reinstate the card, Citibank insisted on calling us at home. Did I mention we were on vacation? In order to reinstate the card we ended up giving them my cell phone number. I immediately stated getting telemarketing calls from Citibank related companies. I called Expedia to complain and they referred us to Citibank. Over the next 6 months I called Citibank at least a dozen times to request that they stop calling my cell. I even gave them my home phone.

I booked a vacation. I had to cancel due to critical illness. Accepted an airline credit with Expedia with cancellation charge. No problem. I redeemed credit and booked a return flight. Expedia sent confirmation hours later different from those confirmed by phone. Almost lost a cruise. It was corrected but total time on phone took 9 hours over two days, this included Expedia agent insisting on return flight before the ship docked. Corrected again but I returned from cruise to find Visa charged with double penalty on booking change fee due to Expedia error. I’m currently on the phone for over 2 hours and going into second day to recover money lost to their mistake. Ain't this a fun vacation?

I was booked for a 3-star, which was false advertising for a crackhead filled hotel with bed bugs that is extremely dangerous. I immediately called Expedia in hopes to pay additional funds to upgrade or change my reservation. I was hung up on multiple times when it was time to get a supervisor. All giving me the same story, "I'm having trouble connecting". Overall, the hotel is scary and last time I was booked there, they gave me a key to somebody else's room. I feared for my safety when I was last there and feel like Expedia has falsely advertised this facility which has put my family in danger. The lack of their ability to change reservations for a higher fee room, for which I will pay, shows that they don't care about their customers or their safety.

I bought a USD $2000 flight with Expedia to Tokyo last year on February. Then the tsunami thing came, so I had to cancel the flight. Expedia told me the flight stayed in open state up to January 18, 2012. So I called days before up to that day choosing a cheaper one (USD $1100) but they told me that Qatar, the airline, were going to charge USD $100 for the change. I was already losing USD 900, so they didn't change my flight because I'm not willing to pay more. What can I do in this case?

They advertise as no cancellation charges! I booked on 12/12/11 for a trip on 1/13/2012. I cancelled on 12/28/2011 and was charged 1 night for the 2 rooms I cancelled, 1 night for each room $320.00. Everyone refused to give me my money back. They think it’s ok to refund partial credit. When I cancelled my notice, it states 2 nights $640.00 cancelled with no indication of charges or partial credit. I've tried to dispute and have not been successful. I’m so stressed of losing $320.00. I sent a note to board of directors and they immediately responded to let me know "Sorry," but they can’t refund. They do false advertisement and do not honor my receipts.

I booked a flight back in August from Expedia, and then I learned that hurricane Irene is coming. I called and cancelled due to weather. The person in Expedia told me that because it is not illness related, I will not be able to receive money back but because I bought insurance, I will have a credit with Expedia for 1 year.

I booked hotel rooms at Expedia's non-refundable unpublished rates. It states "deep discounts" and "up to 40% off" and in the 3.5 star hotel category you give examples of Hilton, Millenium and Crown Plaza. I have been happy with them previously, so I booked 2 days ago, and found my so called deep discount was $6 at a Best Western. I complained that I fulfilled my part of the transaction, but they did not give me the deep discount. I was basically being told that there was nothing they could do for me.

Our vacation travel required that we spend the night of the second in Miami on our way back from travel in the Caribbean, so we booked a hotel through Expedia in Miami. When we arrived in the Caribbean we were advised that our ship had to make an itinerary change and that we would not be returning on the second, but now we would be returning on the third. With the help of the ship we were able to make our air changes. But our email to Expedia requesting a date change for the hotel came back with no response, just telling us to call if we needed to change a reservation. I sent four separate emails explaining that we had no phone access from where we were in the Caribbean and that we needed our hotel date changed. We received no response from Expedia.

I cancelled my flight early October 2011 which to occur over the Christmas period 2011. I was told I would be refunded within 2-10 weeks. I was told on 19 Dec 2011 it would appear in my account within 10 working days from 19 Dec 2011. I am still waiting on 4 Jan 2012. I phoned them up again and was told it would take 7-10 working days. It is worth over 1500 to me.

Expedia is so difficult. I have three experiences with them.1. Athens, Greece (2009). They advertised a 4-star hotel. The hotel was barley a 2-star. They admitted it. We left and purchased a real 4-star hotel. We asked for a refund from the other hotel, then Expedia pretended as if they could not speak to anyone.

I booked and was charged by Expedia.com for hotel reservations. My sister-in-law died and I was unable to travel. I contacted the hotel, Westin, Pasadena, who was wonderful. However, because my credit card was charged by Expedia.com, they could not issue a credit. I have attempted 3 times to get a refund through Expedia.com and they just keep me on hold. I am so mad!