Expedia Reviews

I booked a stay in San Diego with Expedia and was completely dissatisfied. The airline was great, my car rental was great; however, the resort was awful. Mission Valley Resort is awful. Its dirty, only 2 towels in the room, old TV (no game system could be hooked up etc), broken furniture. Bedspread was dirty. Housekeeping took over 3 hours to bring towels (after calling 3 times and going to the front desk). WiFi was free but horrible. Carpet is stained. The room smelled very stale. Bathroom had cracks in the floor, no caulking around the tub, shower leaked, door had a hole in it. No mini fridges available. I think you get my drift. The pictures looked amazing but it was pure deception. VERY disappointed.

Dishonest, scammers. Do not give them your credit card details under any circumstance. They aren't very secure with your details are compromised!!!

After researching trips from NYC to Punta Cana, DR for a few weeks. Finally after doing what I thought was ALL my research I went to Expedia to book the vacation. Expedia quoted me $3,500 for two adults and I child everything included (Airfare, hotel, food, drinks, etc). I clicked continue, entered our names and my DEBIT CARD info. Once I enter EVERYTHING the price of $3500 changed to $7,400!!! Instead of clicking continue (Because I was not going to pay that much) I clicked Cancel! I continued shopping around.

I ordered some tickets for my friends from Seattle to Cancun Mexico. We weren't able to do 7 at once so we split the family in half - 4 and 2. I had confirmed the purchased and when I went to book for the other half the rates were changed. We agreed with the price and then we were not able to confirmed so we calls to do by phone. It was challenging because of long hard last Russian last name. He spelled that to me - it was everything right. We confirmed it and then in the morning I received a email - one member had two tickets. For some reason the last name of the father changed to the last name of the grandpa, but the first name were the same. I called first time I got a lady she said: "It is impossible to changed it. We can't do that. Would you like to cancel," and I said: "Nothing is impossible. It's not my mistake - it is your mistake why I have to cancel. I just want you to change to the normal last name of my grandpa."

After 2 failed calls booked multi flights ticket from Glasgow, Sydney online, March 3rd costing £895 through EXPEDIA.. Credit card showed flights were duplicated. Unaware how duplication occurred.. Qantas contacted by Expedia, charged unaffordable, unreasonable £300, adhering to cancellation policy.

I tried booking 2 separate all inclusive packages. Expedia's web showed a price per booking which we were interested and booked 1 room, however when finishing 2nd booking, the price changed increased 3 times (by over $ 300.00) in the matter of seconds. I tried calling Expedia and resolving it (was on the phone with them for over 3 hours) and customer service in Philippines said "too bad, this is the price" and that they won't change anything. This is wrong - it's giving customer misleading information and selling advertised vacation for much higher price than you see on the screen. I want someone to help. They didn't give me customer dept in US!!!! Thank you.

I went to the Expedia url page. I was quoted a price in Rps which was very reasonable. I booked the hotel room only to discover that the Rps price was not in Sri Lankan Rps (as I was in Sri Lanka) but in twice as expensive Rps of India. It was a non refundable price but when I called customer service they could not understand the confusion. They were totally unhelpful. Most sites distinguish Indian Rps as INRPS but not Expedia.

Thought I was checking for availability and the reservation was made. I called within one minute of realizing my mistake and was given the run around. Asked agent to cancel the reservation, which he told me he did, but the refund on my debit card would take two weeks. Told him that was not reasonable and he said he couldn't do anything about it. I asked, politely, to speak to a supervisor and sat on hold for over 10 minutes and then was disconnected. I called my bank and they issued me a credit immediately and since the reservation was canceled, Expedia wouldn't be requesting funds. He did NOT cancel my reservation and I called a week later when I saw on my bank statement that it had been paid. I called Expedia and they confirmed that the reservation had not been cancelled and told me it would be 2 weeks before I could get a refund.

Got round trip flights and hotel through Expedia from GRR to CZM. Last minute flight out cancelled. Expedia didn't care. American Airlines was wonderful enough to get us to Mexico on time without incurring extra hotel fees. Expedia said hotel came with free rental car for one day, breakfast and sub ride. None of that happened. Expedia automatically put us on first class and when we tried to change seating, it would cost $500 more. Still haven't heard from Expedia about anything. They suck.

Will never use Expedia or their sister companies again. Unless your bookings work without a hitch (including Expedia errors), then be prepared to deal with long phone calls (1-2 hours), multiple "research" journeys by representatives, unfulfilled commitments to correct problems, and in the end no real help. Truth in advertising laws should not allow them to claim a Customer Service department. Book directly with airlines yourself. Expedia has no value added.

My hotel has sent Expedia an email 3 times (copied me) saying to process the cancellation. The hotel has informed me that Expedia has not forwarded the money $1717.16 to them so Expedia has the money and is refusing to refund it saying they cannot see the e-mails the hotel has sent. I gave Expedia the e-mail address that Expedia requested the hotel use, and the hotel used customerservicetier2.s@expedia.com. I have called 7 times, talked to supervisors 4 times and gotten the same runaround. These people are crooked.

Dear Expedia, My friend and I booked a flight through Expedia to go from LAX to MLE as a package (2 flight tickets and hotel to Vilu Reef Spa Maldives). First problem: The agent that booked our flight messed up on my name which is suppose to be blank, blank, blank, she entered Blank, blank. HERE ARE THE AGENT'S NAME WHO REPEATEDLY MESSED UP OUR ITINERARY: **, supervisor #1,2,3 and this one that is helping me now. Second problem: The flight on the package WE chose to book was NOT booked properly. This flight was not on the scratch pad that we chose. We wanted to have a lay over in Dubai for 8 hours, NOT COLOMBO FOR 11 HOURS and DUBAI FOR 7 HOURS!

Book a room through Expedia for a hotel in Lansing KS on 26 Mar. My plans changed and tried to change reservation on 27 Mar. To make the change I first called the hotel in Lansing and they didn't have an issue with the change in my reservation. But hotel told me my "contract" for the room was with Expedia and not with the hotel. So I called Expedia to make the change and Expedia told me they would have to charge me over $100 dollars to make the change. Expedia told me that the charge was due to THE HOTEL'S policy. I called the hotel back and they denied having such a policy. Another issue with CS is that both Expedia reps had very heavy foreign accents and they spoke so fast that they were not understandable. I asked to speak to both of their supervisors but after waiting for a supervisor both times...the phone line/call went dead.

Yes Expedia is lying just to get you to finalize the transaction. Before finalizing the purchase, I was offered the chance to select my seat. As soon as the sale was completed, my seat number disappeared from the confirmation page but also was not included on the confirmation email I received afterwards. It simply said "confirm with airline". I called American Airlines who said that since I purchased the ticket through Expedia, I should be talking to them because they're the ones who promised that seat number.

I was very excited to book a trip for my family for a week in June when I found a conflict with my work schedule later and needed to rebook to another date. I purchased the trip insurance and thought, "No big deal, I'll just call them and get the change made." Not that easy or that fast. I've made so many calls, been on hold so many hours and hung up on more than once when I thought - finally - I'm going to get this resolved, to just be disconnected. I tried doing this at work one day but then quickly found that I was going to need several hours (wasted two work hours). I then tried again on the weekend and was on hold over an hour and 45 minutes, to get disconnected and start all over again. That day took...was about 4 hours on the phone with frustration so high that I just requested a trip cancellation to book the trip on another day.

I had booked accommodation in the name of ** on 12th May 2014 for the Budget Flats Antwerp through Expedia website from 1st June 2014 to 4th June 2014. Itinerary number as per the Expedia mail is Itin # **. The hotel reservation number was **. An amount of 150 Euros was deducted from my credit card also on 13th May, 2014. As per the condition, the entire amount is to be refunded if it cancelled before 24 hours. I cancelled the reservation on 18th May 2014 and received an email confirmation from Expedia. But so far the amount of 150 Euros has never been refunded to my credit card account in spite of so many mails to Expedia and so many phone calls to their customer care center. In the beginning, they used to reply that they were not able to get in touch with the hotel. Now they do not reply at all. It is surprising that such hotels are featured in TripAdvisor website.

Expedia lodging expenses exceeded 2 hotels customary rates for March 26 and the Best Western Sonoma Valley Inn, Sonoma CA and March 27 at the Hartford Inn, Davis, CA. With Google search engine, I used Lodging, Sonoma CA and Lodging, Davis CA. With some new technology used by Google and/or Expedia, I was "looked in" and could not access either hotel directly or get phone numbers of these local hotels. I was under the illusion that Expedia represents some of the lowest prices available. That was not the case: I paid $60 more than the daily rate at Best Western and $20 more at the Hartford. Isn't interesting that both hotels had my rate blacked out.

I book a flight plus hotel to Fort Lauderdale 1 1/2 months out. Something serious came up where I had to cancel the whole package. Expedia said the hotel was refundable but not the JetBlue tickets $1100 dollars worth. No transfers, no credit for another flight with a fee.. NOTHING! Called CHASE Visa and they said they could not dispute it. Thanks a lot. Called JetBlue and they said it was Expedia policy and nothing they could do. Expedia said it was JetBlue policy and their hands are tied. Sounds like a big bunch of bull to me. I was just looking to use it later. Not even looking for a refund. Will never use Expedia again. Expedia, JetBlue and Chase Visa all suck. But Expedia sucks the most.

This filthy company denies any conviction when dealing with cancelled or moved flights. My wife and I had an incident where we needed to reschedule flights, and we were put onto an Indian call center that flat out refused to assist us. It was a stressful evening dealing with the company, and they did not care one bit about dealing with us. They believed it had nothing to do with them as the flight company "took our money," even though Expedia takes commission. I would not deal with this company ever again.

Our flight was cancelled and we had to go out the next day. We were able to re-book our flight for the next day through the airline. We needed them to contact our hotel in Aruba to change our reservation. They said they could not contact them. I was able to contact our hotel myself and change it. The hotel in Aruba charged our credit card instead of Expedia (which we pre-paid). So we contacted Expedia to contact the hotel to take the charge off. Two days later they sent me an e-mail saying they could not get in-touch with the hotel. I once again was able to get in-touch with them and get the charge taken off. They never helped us at all, I had to do it all myself and I also had trip insurance. I will never use them again!!!!

I went on the site to book a room for the night of April 4th, 2015. It gave the area Pismo beach/Shell beach. But it booked the room in Arroyo Grande in a bad area. I called the hotel and found I was getting a discount of about $10. This is completely misleading. They advertised a specific city and gave me an outside city that I did not want. Had I known it wasn't Pismo/Shell I would not have booked it. When I call I get the Philippines and spoke with a representative that was not good with english. They are doing nothing to help me. This is false advertising and misleading.

Reserved a room three weeks in advance and I was charged immediately, was not expecting to pay then but at the time of service. I called them to see if they could change this and they told me no that some reservations are charged immediately and some are charged later. I was also told there are no cancellations, there are no charges for cancellations, they just will not refund the money. I am never using them again.

Never ever will I use or trust expedia again. My boyfriend was taking a business trip to Atlanta. The meeting ran longer than need, so he miss his flight and when I book a room through, first they misspelled his name, second when he took the bus to hotel and walk 4 miles to get there. The hotel states we do not have any rooms, so I called expedia. Spoke to ** - he is clear not American, nor do he live in America. He tries calling the hotel - was unable to reach my boyfriend. Had to use his phone in order for the hotel lady to confirm that the hotel was book. So after all that ** say I need to transfer to customer service to get a refund and he made notes so I should have no problems. Yea right he lied. I having problems. They would not cancel my reservation nor did ** leave note. I started this conversation at 10:00 pm. It is now 12:32 - still no cancellation. Another thing the price expedia had for the hotel was higher than the hotel cost a night..

Expedia surprises with non-cancellation notice, then makes it very hard to cancel. We made a hotel reservation with expedia.com. There was nothing about non-cancellability. Shortly afterward, we received an e-mail with the confirmation and the notice "This reservation is non-refundable and cannot be cancelled or changed". Sure enough, online it would not allow cancellation. (Of course we did not need to cancel -- we just wanted to cancel in retaliation for the fraud.) Nearly 4 hours later, we were able to obtain the cancellation. A company that plays tricks like that should be subject to law enforcement.

I booked a flight through Expedia and had the travel insurance for each ticket. After booking, I realized I didn't need the insurance so contacted them immediately by phone but the wait time was over 2 hours and the automated message said "If you are not traveling immediately, please call back in 72 hours." So I contacted them via email to have the insurance removed. I received an auto-response stating someone would get back to me within 24 hours. That didn't happen, so I continued to call to no avail. The wait times were atrocious and the message continue to request customers to call back in 72 hours. When I finally got a hold of someone a few days later, they told me the only way to remove the insurance is if I had cancelled and re-booked the flight within 24 hours.

A week ago I tried booking with Expedia TD to find out they held my money on my visa. After numerous calls they kept sending me into a circle between my bank, Expedia, the airline and Expedia for TD. After physically sitting down in my bank for 6 hours, on the following Monday all they could tell me was my funds are being held for security purposes and Expedia is responsible to release them. Expedia then sent me back to my bank when all they could say is wait 5 business days.

We went through Expedia to get a room in Concord Ca. They gave us a reservation number. When we got to the motel it was a dump. We tried to cancel and Expedia would not refund the money. They also charged my account $23.00 more. I will never use them again.

I rented a car through Expedia for a recent trip to Costa Rica; given that I hadn't driven in the country before, I also accepted the "offer" to buy "insurance" through Expedia. When I arrived at the airport (LIR), I was informed that Costa Rica requires that all renters to purchase insurance through their vendor -- no options. You can have additional collision insurance through other carriers but they specifically said that the insurance provided by Expedia was "not valid" in Costa Rica -- although they would honor the insurance provided by my credit card (thanks, Visa Signature). Again, this was for insurance beyond the nationally required, which added $162 to my anticipated $228 rental.

We purchased a vacation package (flight + hotel) for our family of 5 in January 2015 for a June trip to London from Expedia. At the same time, we also purchased travel insurance which we always do especially with 3 kids. On Wednesday March 18th, I called Expedia to inquire about what we may have to face financially if we decided to make a change to our travel days since we had never bundled a hotel with our flight before with Expedia. I was connected to an agent I believe somewhere in Asia. Right from the start I made doubly sure and kept emphasizing that I did not want to make any changes but needed information.

My husband got acute and potentially lethal (no flights possible for a few months) disease 2 days before we planned to go to vacation. I was glad at least I paid for travel protection - IT IS FRAUD. First - no refund on hotel at all (I booked hotel together with flight with Expedia). Second - they are returning only fare for my husband flight. I wonder what the person who decided that will feel if his partner will enjoy vacation while he or she is home dying alone.

I have had the worst customer service and experience with Expedia.com with purchasing tickets. I bought a flight ticket and hotel with Expedia and they charged me twice for my flight. I called Expedia. Waited for an hour and told them my problem and the phone disconnected. I then called again. Waited for another hour. Told them what happened to me on my previous call and the person took my phone number just in case we get disconnected. As she was transferring me then phone disconnected from her end again. So I waited for 20 minutes and never got a call again. Then I called again and waited for 1 hour and 20 minutes, the person takes my call back number and was trying to connect me with her supervisor and again their phone disconnected.

This third party site is a total scam. Do Not, Your Being warned, Do Not Book Through Expedia. Whatever flight they book for you, go and look at the airline policy before you book with Expedia. You talk to people in the Philippines, and your fee for cancellation or changes to your flight may far exceed your flight, which they will tell you is just a lost cause. You think you're doing yourself a favor and going cheaper going through third party. Don't fool yourself. Pay the extra it takes to just go through the airline. Expedia is pointless, they can help take your money, but any changes or cancellation they will refer you straight to the airline anyway.

Customer service is terrible. Waited 45 minutes and no one picked up. They charged me more than if I booked the flight and hotel without them.

Inputted March 26 but when the confirmation came back April 4. I immediately called and said they changed my date. Tough luck, their computer is never wrong. How can I mistype the entry using their calendar for March inputting a 26. End of story, hotel changed my booking for double the cost. No refunds. Had to be my mistake.

I spent over $3400 for a package deal to Cancun via Expedia. But the hotel that we booked was very noisy. We were not able to sleep there at night. Expedia are not an honest company. I called them to inform about our issue. Their answer was "We are not responsible for hotel!!!" That means Expedia is only responsible to collect money from customer and rip them off. I would not do business with Expedia anymore and won't recommend it to anyone.

So I went on Expedia to book a flight.. They tell me the flight is available, then ask for my billing info. I proceed to put in my credit card info (Took about 1 minute). Then they tell me that flight is no longer available. Ok fine. The next day, there is a $565 transaction on my card, made from them. I call to question the amount. They said it will be back on my card in three days. Basically they tricked me into putting my credit info in, by telling me they had a flight, to then tell me they don't have that flight, but still take the money out of my card for it.. Because of this, I now have to wait 3 days to book the flight because I don't have enough money in my account.

I have used Expedia.com to book travel for a number of years. This time, I experienced an error when submitting my transaction for purchase while using the debit visa card. An error message/box popped up indicating that difficulty was experienced processing my transaction, and it told me to refresh the page and try again. I did so three times. I found out that 3 transactions were sent to my bank! I then immediately called my bank and requested that they be cancelled. To be told that the monies had been sent to Expedia and that they would need to return them to me.

Be well aware when using this company and my advice would be do not use at all. Their website is full of errors and makes bookings on dates you do not specify and you are not aware of this until you confirm and pay for other dates only to be sent email confirmations for dates that you previously may have enquired about but then later changed. Their customer service team then completely deny any wrongdoing and refuse to amend their mistakes even if the hotel themselves tell you it is okay to make the change but that they just need a simple email communication from Expedia to confirm. I would award zero stars if the option was available. To make matters worse, the change I needed them to make cost the same amount at the same hotel. Criminals!!!

My credit card was charged 2x for the same transaction and I have called Expedia for more than 5x already. My calls were placed on hold for more than 30 minutes on all occasions and I was asked to send the same document more than 2x. To date, nothing is resolved.

My wife had booked a trip without using our Expedia account. We were informed we would need to wait 30 days after completion to have the rewards points credited. I have spent over two hours today on the phone and have gone through a multilayered voicemail system four times, spoken to 6 agents and have had the call dropped three times. The last agent I spoke with needed to transfer the call to another desk. On the fourth try after, 56 minutes on hold for that transfer the agent who answered was unable to handle this. I asked for a supervisor and after another 15 minutes, she returned, said she had the supervisor on the line and then disconnected the call. Although each person I spoke with asked for a call back number, no one has used it. I have one more reservation through Expedia this coming week and it will likely be my last.

Beware of Expedia. They advertise one price and then between hitting submit and being billed, they change the price. I booked a flight they claimed to be 563.20 right up to when I hit submit and then when the receipt came up, they had billed me 648.20. They claimed the price had changed in the five minutes it took me to enter my credit card information and hit submit. After a hour on the phone with them (including a supposed supervisor) they maintain their stance so I cancelled and will never do business with them again. Beware of them.

First of all, they screwed up my reservation and had me checking in a day later than I was (the paperwork showed check-in on the right day, but the information that they sent to the hotel was wrong). Not only did they not make it right, the customer service person that I was talking to insisted that there was nothing that she could do and then she hung up on me. Fortunately, the hotel made it right.

As a very frequent flyer, I sometimes have occasion to change my flights. Dealing with this is usually straightforward, however, today's incidents with Expedia have been a nightmare and remain unresolved. I spent 20 and 40 minutes on the phone and after leaving my number for a call back (three times, they repeated it back to me) in case the call dropped. Yep, the call dropped three times and the four people, even the last guy I spoke to, could not speak English well enough to deal with my query. I was so frustrated and had such little faith in Expedia dealing with my enquiry that I booked with another company and had to swallow the fact that the return leg on my 800 flight was lost. Will I ever use Expedia again? Nope. This was possibly the most expensive customer service call I've ever made in two ways: the first the cost of the call itself, second, the new flight I had to book. One word for Expedia: garbage.

In August 2014 I bought a round trip ticket from Expedia.com. The trip was from Republic of Guinea to Senegal in West Africa. The Airline was ASKY. Because of the EBOLA outbreak, the airline has cancelled all their flight to Guinea. Therefore they decided to refund all the ticket to their passengers to that destination. In that case, Expedia has collected all the money from the airline but would not refund it to those who use their services.

Since March 7th 2015 we try to resolve issue of an agent from Expedia not advising us correctly of our rights. Therefore we passed 24 hours grace period and are requested to pay penalty for ticket changes. We made several phone calls, which took anywhere from 90 minutes to 4 hours being on line, waiting for a reply for an agent supervisor. There was a promise from supervisor to call back 2 times, but they never did. We can supply telephone company record for these waiting times. Expedia claim the agent said for need to say. The cost of changing to return date were at first $300 and are increasing, depend what person we talk to. There is a weird rule of that. We just want the proper customers service without being cheated out of money by Expedia.

When I called to make a reservation, my call was attended right away. The wait time to get a representative on the line to book the reservation was maybe under a minute. I happily booked my vacation. The next day I called to inquire about making a change in my hotel stay. I have been on the line for over an hour and a half for this inquiry and I still haven't got someone on the line to help me with this. I will truly never book with Expedia again. They are so willing to take your money but will not help you after they have secured your payment.

My father passed away last year and I consequently requested to get a ticket I had purchased to travel with my mum around the same time my dad passed away cancelled. The airline initially refused to refund me the full amount and it took 3 months to come to an agreement that I could get part of the refund before I provided the death certificate and the rest afterwards. I provided the death certificate 5 months ago and I am still chasing Expedia for the refund. They now claim that I need a relationship proof when the surname on my dad's death certificate, my mum's passport and my email address, bank card as well as my passport are the same. I will never use Expedia again. Heartless company.

Beware. Be very aware that you getting what you think you are getting. Where do I start? Well we are two families with children traveling the Bangkok and wanted to find good priced accommodation in the centre of Bangkok. We searched various hotel booking websites and found Expedia to have some good hotels at reasonable rates.

We try to book a flight. They are not helpful. You can't even understand what they saying and you agree to a prices and then they tell you that that's not available no more, that there is gonna be more money because they book that room already. Is the worse customer services ever. They don't help and they don't even speak English.

Ok, so we booked everything through this site, first thing that happened is we get to the airport and none of our seats are together. I have 4 tickets and two small children myself and husband, how is that possible? I manage to ask people if they can please move their seats, and they were kind enough to do so. So the second thing is we get to the hotel and are given a filthy smelly moldy room. No one at the hotel was helpful, I call expedia when I get home and I get hung up on and on hold for hours. I write letter to the hotel itself and expedia, so finally they give me a $200 credit on their site.

We put in a lot of hours choosing where we wanted to stay and what travel service to use. I guess by the time we got to Expedia, we were just exhausted and forgot to do our "due diligence" in reading the reviews. I so wish we had. I booked for everyone, and entered a wrong middle name for my sister-in-law's husband. Apparently this is a monumental task to correct. She began calling the evening I booked, but had to give up for the night, and started again at 6:15 the next morning. Expedia referred her to the airline and the airline referred her to Expedia. Note: this airline was not one listed on the low-price carrier list provided where it states you must contact the airline. Expedia, per their website, should have been able to do make the change. Being unsuccessful in getting the name changed running close to the 24-hour deadline when we'd be charged for the flight anyway, we decided to cancel.

I booked a ticket for my boyfriend using my Expedia account. I entered his name as the passenger, but then it listed me as the passenger. When I contacted Expedia customer service they told me there was nothing they could do. I could cancel but when I re-book I will be charged $200, not worth it on a $213 ticket. They said I was the only person this had ever happened to which made me laugh. It was obviously a computer glitch which caused the error. I book with Expedia twice a month, which I won't do again. There are clearly other travel websites that would like my business. The customer service representatives (I spoke to 2 clearly from another country) didn't care, were dismissive and I will never use them again. They are clearly a take your money but no true customer service involved.

March 12th - made reservations with Expedia rep and we had to use 2 different cards to process. One of the cards did process but the other did not process via the checking account. When I contacted my bank, they told me this was cancelled by Expedia because I had ample amount of funds. When I called on 3/16/2015 and was on hold for over an hour, I still couldn't get an answer as to what happened. My concern is that Expedia never called me in reference to this issue.

I have a son in the Navy and made a reservation to go see him. I made it that morning and was quoted a price. My husband and I headed to the airport and my credit card was charged $800. More than quoted price. Don't bother to call customer service, they don't answer their phone and they hang up on you. Lousy service. Expedia just wants to make the sale and you are history. Will NEVER use them again. I supposedly was to pay $200. More than my budget because I made that day but to tack on more and lie, that I cannot tolerate from any business.

I bought the insurance for 80.00. There was something very fishy right from the get go. There was no email confirmation. When I asked them, I was told not to worry "we have in our records", that was the second red flag. A few weeks later I had to cancel my flight and tried to get another flight using my insurance. No such luck. They denied that I had insurance. I was stuck out of town and they could care less. Stay away from expedia. Boycott their site.

Expedia refused to match the lower price I found on the exact same flight ON THEIR OWN WEBSITE within 24 hours of booking my flight despite their price match guarantee. It took the lady on the phone 30 minutes of silence to figure out an excuse to not get me my money back and in the end she said it was because I only had a guest account, even though when I booked my flight it had a field to fill in which said "enter a password below to create an Expedia account" which I filled in. In the end they were very condescending about the whole matter and kept saying "I'm sorry you're upset because you didn't get what you wanted." I would never use Expedia again - you are better off going directly to the airline!

I have been trying to purchase a vacation package that I can afford for the last couple of days and every time I find what I want (granted with horrible flights) by the time I select my hotel I get a message that my price is no longer there. The increase is of at least $1,100!!! The prices are bogus! The last message read: Your Price has changed! While you were shopping, the price of your trip changed from $1,567 to $2,879...

On March 10th we booked a reservation via Hotels.com (** ) and was given a confirmation number **. My account was charged $214.20. It is important to note here that the reservation was for 4 adults and 2 children, as the number of guest is specifically why we booked a 2 room villa. I would also like to point out that the location was less than a couple miles off the Disney property. We are Florida residents and a family of 4 was visiting and we had planned to go to the Disney Parks. Check in for the hotel was 4:00pm. Saturday morning we arrived at Disney at park at the time it opened, at approximately 3:00pm I called the hotel to confirm our reservation. (I was told that my reservation was confirmed and I needed to show in person after 4:00pm to check in).

I was booking a trip to France for (6) people. Wanted to pay with 2 credit cards since the total was over $14K. Took over 5 hours and still not done. Because I had to use 2 credit cards, I had to pay with an Expedia agent. Requested an "English Speaking" agent, but unfortunately all the Expedia agents have heavy accents. They (3) were extremely difficult to understand. So, upon attempted payment with my credit cards, all three agents told me the same story, "sorry, the price of your trip went up" as we were making the transaction and the price is now $100 more.

It was a simple process. I went to Expedia's website and entered the information for my arrival and departure dates to obtain a quote for a package of airfare and hotel, round trip from Portland to Newark and a five night stay in a hotel. Date of request was 2/18/15. Actual travel was for 5/2/15 to 5/7/15. Expedia had several offers for me to choose from. When I selected the offer I wanted to implement, Expedia changed the number of hotel days from five to four, packaged with an overnight flight. The packaged price (1897.52) of the offer did not change. Unfortunately, I missed the STOLEN day and gave the O.K. to proceed. Subsequently, the same day, I discovered that I could have done the same trip, booking directly, for 1772.20.

Total time spent on phone to re-book flight: 6 HOURS. Total time on hold to confirm reservation: 2 HOURS. Total time Expedia wasted my life: 8 HOURS.

They did not help me with something that they could easily fix. Then transferred me around and put me on hold for 2 hours. At the end I was given wrong information and zero help.

A family emergency required a drive out of state. My husband needed to fly back home as I needed to stay longer. He was trying to book a flight to Texas online and we kept getting the error to wait a few minutes and try again. We did. He eventually booked elsewhere. He received an email saying they were unable to book his flight. Two days after he came home he received confirmation of his flight. We were charged numerous times for a flight he never took. American Express responded that Expedia issued credit voucher which we never received. According to the dispute the flight was cancelled. Still no resolution to this situation.

As of 3/16/2015, 6 hours and counting... And this is phone time waiting for answers! Yup, at this point it's a game of tolerance. As the buck literally stops at corporate. After purchasing flight insurance allowing for one change of flight with no penalties! Customer is left to spiral down to either giving up in recovering funds or continue to get passed off to corporate managers who are not trained in customer service. Corporation breakdown needs new structuring to handle complicated case issues. Corporate needs to give up control to lower level customer service assistance to allow access to key information to process changes in an efficient and effective manner. I challenge any one of the 5 executive leaders to contact me! Just in case anyone is wondering Expedia is a publicly traded company... NASDAQ: EXPE

I booked a flight through Expedia, everything was fine. The day before, they emailed me saying that my flight was changed without my permission. And to make things worse, they gave a ridiculous flight which was in total 8 hours long! Nothing compared to the flight I had purchased in the first place. I had an event to go to and I couldn't even make it because of this! They didn't reimburse me or try to accommodate me. I am really upset with Expedia and I don't think I'll book any flights with them again.

We paid for a room through Expedia and paid 322.00. When we checked in we were told our reservation was cancelled so the hotel charged 292.32 (cheaper than expedia). Our credit card was charged twice, and Expedia rep (**) believed Holiday Inn when they told her they didn't charge me. (I offered to email a copy of my mobile bank statement) and Expedia said I couldn't do that. I asked ** from Expedia for a corporate number and she told me they didn't have a corporate number even though I found it on the internet. Finally I went to front desk and they saw the double charge so they refunded with the assistance of my bank and gave us a coupon to eat breakfast for free one day. I was never informed of having to pay an incidental hotel fee, TV was broken so they moved us to a new room.

I've been a customer with Expedia for many years with mixed result but have stuck it out with them. I remember years ago calling and getting someone within 10 minutes for any problem/question. No more. I found out today that the flight I had booked 3 weeks ago had not been confirmed after all. I was told I needed a supervisor and got put on hold for 1.32 minutes (I was just curious to know how long they would do that). When they finally answered, ** said: "I understand you need a supervisor, I'll connect you to one." At that point, I couldn't believe it and told him so. Well, instead of "I'm sorry ma'am you had to wait so long", he said "Well, don't yell at me, it's not my fault." Honestly, I didn't yell at him, I said, "I know this is not your fault but you have to understand I've been on hold 1 and a half hours and you're now telling me you're going to be put me on hold." So, I hung up.

I would not recommend Expedia to anyone. Their customer service is terrible, they hang up on you and won't give you any service for refunds. Also not experienced in the field of customer service. They don't want to go the 10 yards to help. Terrible service.

I booked a Flight + Hotel + Car package from Expedia.com. Within 30 mins of booking I realized the hotel that was part of the deal was very bad. I quickly called the Expedia customer service and requested if the package could be cancelled. The agent mentioned that since it was so close to the booking, it's not even confirmed. So it's going to be very easy to cancel the booking. I said "Great". He on the call said "He has not wiped the itinerary" and it has been cancelled. I double checked with him if I need to do something. He replied "No, everything is done".

Expedia hold times for customer service is absolutely ridiculous. I have been on hold for over four hours over the past week. Each time I think, maybe this person can help me, they transfer me to Delta? Hang up on me? Keep me on hold while they do nothing to address my refund? I will never book through Expedia (I was a committed customer for six years) and will spread the truth about their service to all who will listen. I will be satisfied when this company no longer exists.

I made flight reservations with through Expedia. The total cost of my flight was $621.00. The reservations were made on March 1, 2015. It was a Delta flight. Today March 14, 2015 I just happen to look on the Delta website at my round trip flight and I see the same flight for $373. I called Expedia talked to customer service and they told me there is nothing they could do about it. I then contacted Delta and explained my situation and a representative there explained to me that if I purchased the tickets through Delta they would of refunded the $250 but since I purchased the tickets through a third party (Expedia) they could not help me, that I would have to talk to a representative at Expedia which I did already. So lesson learned NEVER use Expedia when booking a flight. I am very disappointed on the way they handled this matter.

After booking a flight with Expedia, I got a pop-up window with deals on hotels. I booked one that had a little box with a check that said "free cancellation". Somehow I booked the hotel for four nights instead of one night, which I didn't realize until after they had processed the transaction because Expedia did not give me a subtotal before I paid. I immediately called Expedia to cancel this. Guess what? They charge more than $400 to cancel this hotel! Is that what free means? How is this legal??

I booked a trip through Expedia to Hilton in Jamaica, plus flight on Delta. I had to cancel the day before. 30 days after cancellation, I am trying to use the flight credits. After 90 minutes on hold, and being passed to 5 different people, they hung up on me and I had to call back again to start over. Then they said they could not issue the flight credit as not everyone was flying together on the new trip. Once they conferenced in Delta, they hung up again, and we now need to call back. I have $2,000 in credits that they have admitted to in an email and on the phone, but they are making it virtually impossible to use them.

I booked my Royal Caribbean cruise with Expedia because they were offering a "bogo" deal; book the 1st passenger, get the 2nd passenger at 50% off. I called and spoke to **, whom I was on the phone with for over an hour, hammering out all the details. I write notes on everything so I kept a detailed list of what was included, my cabin number, departure times and the balance I owed to Expedia. After taking such a long time to charge my credit card, ** came back and said "**, thanks for being so patient, I'm going to credit you a $200 on board credit." Wonderful! I wrote it down, along with that I would be pre-praying the gratuities I owed because I didn't want to have to pay them on board.

After receiving multiple emails congratulating me for obtaining enough points to get a free night at a hotel, I finally decided to cash in for a two day trip. However, after spending over 45 min on the phone and speaking to multiple "departments" I was unable to get a night at any hotel and or getting anything resolved through Expedia. Previously, I had booked many trips with Expedia, after this hiatus, I have not used Expedia. I am not fond of spending my vacation time on the phone and trying to explain things to people who lack communication, customer service, and resolution skills.

I have been on hold for a total of an hour and a half. I originally had a terrible experience when trying to BOOK my reservation. My girlfriend and I were going on a one week trip to Playa Del Carmen Mexico. I picked a hotel and before paying online I noticed there was an age stipulation to check into the hotel. I contacted Expedia the agent I got said she would call the hotel for me while on hold. She picked up after a very brief hold time. She assured me the hotel would make an exception and allow my girlfriend to check in since she is only one year under the age limit to check in (age limit is 25 she is 24 and I am 23).

I bought a British Airways ticket and I cancelled it too 48 hours after instead of 24 hours after, so I made a mistake which I accept and live with the consequence. However, when before I cancelled it, the confirmation page clearly said that I will get a credit voucher of $889 minus a $189 re-booking fee, which I understand and accept. I also got an email confirmation of that from Expedia. All of a sudden, when I want to use that voucher, Expedia tells me that British Airways will not accept it and that it is a total loss voucher...Instead I lose the full $889. I'm opening a dispute with my credit card company. This is total B.S. Not to mention 1 hour on the phone with an incompetent operator.

I made a reservation at a hotel in Jamaica for a 5 night stay in July, 2015. I made the reservation through Expedia in January, 2015 and cancelled it 1 day later. Expedia's policy stated that there was no deposit required and cancellation was free up to 30 days prior to check in but Expedia provided the hotel with my credit card to hold the reservation. The hotel charged my credit card $708 and I did not find out until I received my monthly card statement in March. I spent a couple hours over 6 phone calls to Expedia trying to get them to get the hotel to reverse the charges.

I just booked tickets for my sister and her husband from Calgary. At the end after you paid, then show up US dollars. When you book with them they told you that no booking fees, full amount refund in 24 hours of cancellation. But I canceled right away, when I saw that charges is US dollars. But they charge you $14 dollars booking fees.....

I've tried to cancel a car rental reservation thru Expedia's website for 4 hours and the website simply doesn't work. I tried to cancel via call center but they kept telling me that they couldn't help and that I should proceed thru the site. After another hour trying, I called Expedia again and after some insistence I was transferred to the supervisor that only could cancel my car rental charging me in US$ 25.00. They justified saying that's the orientation given by the car rental company, the same one that told me 1 hour before on the phone that would not charge at all if I completed the cancellation proceeding until 10:00 am (it's still 5:00 am).

I booked a room with a kitchen for a family of 6 and got stuck in a small room with 2 queen beds no kitchen. The reason was because I couldn't afford to spend 80 to 100 dollars on meals everyday so I figured I would cook at least 1 meal a day in the room. I called Expedia to rectify the problem and got hung up on 4 times. No solution. Very unprofessional. I don't normally complain but I was very upset. Every time I called somehow magically the call ended and nothing was recorded in any call. On one of the calls I told them to listen to the recorded conversation upon booking to verify what was told to me. When they heard it they hung up AGAIN. The hotel couldn't do anything since it was Expedia who booked this. They told me they get a lot of Expedia complaints and also told me that it's cheaper to just book through the hotel themselves.

This was the worst online customer experience ever. I booked through Expedia, then received an email saying the room was not available (which it was). I was told by the hotel when I called, however, that Expedia had already charged my credit card, even though they did not complete the booking successfully. The email from Expedia gave me a booking number and a phone number. The booking number did not work on either the Expedia or Hotels.com sites so I couldn't cancel online.

I booked a vacation for my boyfriend and his friend to go to Vegas. Booked flight and hotel all at the same time. Guys went to Bellagio and they had no reservations. After a flight delay and in Vegas for only 3 nights they didn't want to waste more time so one guy ended up paying again for a room in Bellagio and the other got a room in Bally's. I spent almost 2 hours on the phone on the first day and Expedia.ca people couldn't find any confirmation for the trip I booked. Then agent tell me call next morning because he can't do anything at the time after spending that much time on the phone with him.

On Saturday Feb 7 at 1:36 am, I purchased a one night stay at a hotel called, Hampton Inn Norfolk Naval Base using EXPEDIA.COM. I purchased the hotel on route driving during early morning hours because I had an emergency and was planning to arrive around 2:30 am at the hotel. I purchased it using my phone and accessed the mobile version of the website, not desktop version. When purchasing the hotel the site did not indicate a check in time, all the site said was that I was purchasing the stay for Feb 7-8.

Told us the bag fee was 0 for the first bag. We double checked and called them twice. When we arrived at the airport there was an additional charge of $100 for our trip. I called to say something to them and was treated like an idiot. They are rude and blamed us for the mistake. Very poor quality of service.

I bought an airline ticket through Expedia and paid additional for cancellation protection. On the day of my departure date, an emergency came up, I tried calling them multiple times and had to wait for a nearly hour to get through someone. An agent finally answered but it was difficult to comprehend what was said because of the heavy accent. He hung up on me and I to call back with much longer time and the whole conversation was futile. They refused to honor the protection plan as I had hoped. They came up with many excuses for not honoring the protection plan and the information was conflicting. They offered a solution that was twice the or three times more than what I paid in the first place. Their attitude was quite rude and impolite. I would never ever want to do business with them again.

Booked a hotel and an email confirmation came saying hotel confirmed with non-smoking room. Go to the hotel they said confirmation is for smoking room. Called expedia, the Customer service after 30 minutes said they cant help as we cant guarantee a smoking or non smoking room. Even talked to supervisor and he said they cant help as its their POLICY. So people don't use expedia if you don't want to sleep in smoking room and on top you have asthma. Even asked that question that if I have a asthma and I cant breathe there, will they cover my health, they said their policy don't guarantee anything. PLEASE DONT USE EXPEDIA. OSHA and WSIB should be after expedia for this policy. They can endanger someone's health with the policy.

I've been a loyal customer of Expedia's for many years and booked many trip. After my recent experience, I feel totally SWINDLED by the company and will never use it again. I recently made a series of bookings and was shocked to learn that they have changed the process significantly so that it was nearly, and in some cases, impossible to make changes to or cancel my reservations. There was no option to "manage" the bookings online because I had unwittingly paid upfront for the bookings, and when I tried to reach Expedia to make a change or cancel the wait time was anywhere from 43-53 minutes each time I called.

Their best price guarantee is messed up. We booked a hotel with Expedia. Literally 23 hrs after booking found a super better deal on Groupon. Tried to cash in the guarantee with a phone call. On the phone for 45 min and got policy excuse of not within 24 hrs of booking... 24 hrs!!! Then they used we can reject this offer to anyone at any time for any reason. Man, you'll need a lawyer with these guys. Don't use Expedia for anything.

I booked a trip on Expedia and bought travel insurance. I tried changing my flights when an unexpected event happened. I got the total run around from them. I then tried to cancel just one airline ticket, the person who was no longer able to come. Expedia again gave me the run around and finally said they would cancel it. Well, they did not cancel it. Now I am trying to cancel it AGAIN. Every time I have talked to them I have asked for a supervisor. I am either hung up on or put on hold for at least half and hour and then get the run around from the supervisor and "magically" disconnected. I will never book with them again. Their travel insurance is a waste of money. It does no good. To change my flights they wanted to charge me $1800!!!! You are better off booking everything yourself and NOT using this company.

One hour plus wait times for "customer service." No chat options online to get issues resolved. No email address for customer response. The verdict: Expedia does NOT care about their customers. I won't be using them again. Whatever they save you in travel costs are more than offset by frustration if... God forbid.. you need to contact them. I honestly do not know how they stay in business.

I called Expedia at 3:00 today to book a trip for my family. After waiting on hold and going back and forth to get all of the information correct we were finally done with the reservation and the agent informed me the price had gone up to over $300 more than what I agreed upon. I then told her I would not pay the extra $300 and she then informed me that she had already charged my credit card. Without my permission to the extra charge. She then said she would contact her superior. 45 minutes later her superior got on the phone and said I would need to call the airline if I wanted to cancel, and cancel through the resort as well. The airline would charge me to cancel the reservation, previously I had been told that there would not be any problem to cancel--just call them back and they would do it as long as it was with in 24 hours.

This company has the worst customer service ever! My husband actually logged his time and was on hold for over 12 hours. I was disconnected and put on hold for four hours. They made an error with my reservation (booked 3 out of 7 family members) and then told me there was no room for rest of my children and husband. I asked them to cancel and they transferred and disconnected me. They are refusing to refund my trip for 3 out of 7 family members. I am so frustrated and annoyed. Called my credit card company and they called them and were on hold for two hours also. Atrocious company - could be a case study in Business School!

We booked air and a resort package for mid April 2015 and are forced to move to a later date. We chose May 30 - June 6th. The same package on Expedia and separately on the airline and resort site is $1,000 less than the original date. The resort has a no change fee policy on their website if prior to 31 days of arrival which we are at day 34. My wife and I spent 12 hours over 2 days on hold with Expedia and bounced from one place to another, and when we did get a representative, they calculated $800 more for the same package instead of $1,000 less minus the $300 airline change fee, or $700 less than the original package. They also wanted to charge a hotel fee, when there should be none. When I called the hotel on another phone while with a Expedia supervisor, ** is her name, she hung up on me. I also gave her my cell phone in case we got disconnected because it happened 4 times the day before.

I used the website to make a reservation. I called Expedia later that day to change the reservation. The lazy CSR cancelled the hotel and car but not the flight. Now I'm being forced to take a trip I can't afford. THIS COMPANY IS WORTHLESS!

Used them for the first time to book flights. Did tons of research. Went to book the (3) tickets advertised multiple times as the lowest fare for flights with Jetblue. Went through the process to book and when I got to the end the fare had changed about 25 each person. But they had 2 at the lower price I clicked back to purchase 2 at the lower price. Then book the third ticket at the higher price. After booking two, and attempting to book my 15 year old, Expedia website would not allow it since now he is under 18 (JETBLUE AND OTHER AIRLINES ALL ALLOW you to book a teen solo, with age requirements from 12 on up or 14 on up). Expedia puts it at 18 apparently.

I tried to book a room in Miami, Florida. I did not receive an email confirmation so I called Expedia, the Hotel, and my bank. The Hotel said I had no room, Expedia said they could not find any info with my phone number and email. My bank said there was a pending transaction with wrong three code... I told bank not to honor the transaction and called Expedia and Hotel back to let them know I had put in wrong code and no longer wish to book room. I was assured by all that it was fine and I had no room. I had just decided to go on to Miami and get a room once I was there.

Having Expedia make a name adjustment to a reservation (i.e., adding a middle name to an existing reservation) is a major event. 40 minute call times, an inability to find the reservation and language issues that make looking up an email a ten-minute exercise. Then another 30 minute wait to talk to someone from an airline to make the actual change. Their customer service model is broken. Being able to service a purchased product is basic table stakes and they cannot seem to get this right. I for one will not use their business again.

I have used Expedia.com to book travel for a number of years. This time, I experienced an error when submitting my transaction for purchase while using the app on my iPad. An error message/box popped up indicating that difficulty was experienced processing my transaction, and gave me the option of calling a listed customer service number or selecting a button to either Cancel or Retry. I selected Retry and after several seconds, that same message appeared. This time I selected Cancel and logged in and started over on my other mobile device without issue. Once I received a confirmation code in the app, I went directly to the airline to book seating and baggage arrangements. When checking my email several minutes later for their confirmation, I noted 2 bookings/confirmations from Expedia.com. I found out that 2 transactions were sent to my bank!

I've been emailing Expedia customer service for a very simple thing: I needed a breakdown of my airfare and hotel (the itinerary only provided the total cost) so that my company can reimburse me. 8 emails later, the answer is still they can't do it. It's strange because back in January they did exactly just that for another trip after I had called. Not gonna have my business anymore.

I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $500 extra for the ticket so that it was changeable for a fee. After calling Expedia for 4 days in a row being on the phone with them for 1 hour at the time to try to change the ticket, they told me "sorry" it can not be done even though it was written on the ticket that it was exchangeable. In the end I had to buy a new ticket costing me $2000. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!

I have been an Expedia customer for years, but have never had to make any changes to a reservation - I guess I have been fortunate that travel plans never changed. However, with a recent very expensive family vacation package, I had to cancel one of the party due to illness and re-purchase a ticket for someone to replace her. I fully understood there would be a fare difference and JetBlue agreed to waive the $150 change fee due to it being a verified illness. JetBlue was great, but I spent over 5 hours on hold and working with multiple Expedia agents and "supervisors" to get this resolved. I will NEVER use Expedia again and certainly will NEVER book a vacation package through them. Buyer beware.

I booked a room for my daughter to visit a large University she is considering for her specialized degree. The next day we received two emails rejecting the reservation we had booked. We called both Expedia and the hotel for advice. The hotel said we had a room and Expedia said the hotel was full. Because we booked through Expedia, we believed them and booked a different hotel through their partner company, Hotels.com.

My wife's aunt passed away and we traveled from San Antonio, TX to Houston, TX for the funeral. We made arrangements through Expedia and the hotel definitely was not representative of the photos on the website. And on top of that at the Motel the front desk advised us that the room we had reserved was not available and then had us go to the rooms they had available and one the rooms they had given me a key for was occupied and the key still worked and sewage was backing up into the sink.

I booked a hotel via Expedia & used a coupon code. Then my reservation was cancelled, because this code was only for special card holders & etc. and they didn't give me even a chance to do something with reservation, just cancelled. But it was Expedia mistake, normal companies decide problems like this without ruining their reputation & clients' plans. So I will never use Expedia and I advice you to use other reservation systems.

We traveled to South Texas through Expedia. We had several problems with flight, car rental, and then getting back. I was on hold with them for a supervisor after the Expedia customer service told me they couldn't help, for 1.5 hours and the supervisor assured me she could get a refund for our car rental within 24 hours. After 48 hours I got a form letter email saying we would get nothing. We will never use Expedia, Dollar Car Rental or American Airlines again. Terrible companies with Terrible customer service.

From 8am to 12:37pm I have been trying to call Expedia to cancel my hotel. On the website they tell you how to cancel online. However, the button mark "upcoming" does not work. Therefore you are subject to the worst customer service in the whole world. I even clicked on support where they say they would call within 20 minutes. Thus far I am still holding after almost 5 hours. I would never book with EXPEDIA again.

I fly 2 days a week, every week. This week, I tried to book through Expedia.com, and what a mistakes. I'm not sure they have a call center, and if they do, they definitely don't show their small staff how to use the phones. I was very calm and respectful (difficult after waiting on hold for 4 hours the 1st time), and got hung up on 3 times (spent from 11am-8pm day 1 and 7am to 9:30 am day 2 with no results). My 24 hours was almost up by then and I spent most of the 24 hours trying to get a hold of them. Finally I decided to go to my bank and stop payment (total time spent trying to contact expedia 11.5 hrs and still didn't talked to anybody). I do not suggest ever trying to use this site. Most of the time, you can get the flights for the same price as Expedia, through the airline. If you value your time and money don't use Expedia.

I made a booking on Expedia through Trivago for a weekend stay in Paris a month before I was due to travel. The day before departure printing off all my confirmation bits & pieces & my online account on Expedia said that my booking had been cancelled. I called up and was told that the booking had apparently been cancelled as my card hadn't been accepted or verified. I was never informed of the cancellation either via email or telephone. So had I not gone to print out confirmation or my booking details I would have been none the wiser! When I called Expedia, the CS agent informed me of the above details and was unsympathetic in trying to help me book my hotel again. Instead I booked myself, dealing with the hotel direct. Lesson learnt, no 3rd parties!

I received a charge of 3 times what I agreed to pay by Expedia. It was not my mistake - I booked alongside a friend who confirmed the change of $ AFTER I clicked ok. Their "customer service" said there was nothing they could do. AND kept me on hold for over 45 minutes before I was forced to hang up.

After filling out the form after 2 hours of booking I still have not gotten a response from them. I've tried to call but kept getting put on hold for over 2 hr. I finally was transferred to someone who might help and then..... the phone cut off. I've sent 3 appeals, at least 5 hours of phone time. And still problem not resolved. First and time using them LAST time using them. I've never had problems with Priceline - my husband booked this nightmare. NO CUSTOMER SERVICE!!!

We booked a vacation package with Expedia to visit our Naval son with our grandchildren. We purchase Expedia Travel insurance which stated that we could cancel one time for any reason and receive a full refund. Our son received orders that he was sailing unexpectedly the week that we were due to be down there. We called Expedia to cancel (the intention being that we would rebook later). Expedia refunded our hotel and rental car booking. (We could have done that for free anyway.) Expedia then said that because the change fee for our airline tickets was greater than the cost of our tickets there was nothing they could do. Result: Expedia has over $200 dollars in travel insurance. Delta or Expedia has over $900 worth of our tickets. We are out $1,100. To us that screams Fraud.

Booked our very first family out of state vacations through Expedia was a worst nightmare. Our agent **, very persistent, all she cares is her commission and never cared the customers' satisfaction. Well, to make the story short, she has been aggressively calling me to book a hotel in a middle of nights or sometime I have been awaken by her calls. I finally, said okay since I will booked our vacations, she quoted me less for our package which includes hotel, air and travel insurance. But there is shady part of it, she booked us at the wrong hotel and a wrong flight with no travel insurance and to top it off she over charge us $500.00. Never mentioned anything that there is a change, and did not go over with us about what we have discussed, hung up the phone and that's it.

Do not use Expedia!!! Do not use Expedia!!! Do not use Expedia!!! My son was leaving for Afghanistan and we booked a flight to see him. Because of inclement weather we were forced to change the flight to the next day. The jerkoffs at Expedia scheduled my original trip but never followed through so I arrived at Newark and I had no tickets! The Jerkoffs at Expedia told me by phone that the tickets were there and it would not be a problem. They were not. United reps said the Jerkoffs at Expedia never completed the transaction. I then attempted to re-book my flight but went through four hours of disconnections, different representatives and confusing information only to give up. I never got to see my son before he was deployed to Afghanistan. Expedia is a scam company. Please do not use them!!! They are all Jerkoffs!!!!!

I can say their price was a slight bit lower than BookIt and others, but that was about all I can say that is positive. 1st, I had to call to clarify a feature and after having my name mispronounced about 10 times and being told I would need a passport to travel from the mainland to Maui, I decided the call was a waste of time. I finished booking our 30th anniversary trip to Maui, online and thought that was it. When I did the online check in with American Airlines 24 hrs before departure, I found that the seats I had reserved trough Expedia were no longer ours. I was able to find seats together for the flight to Maui, but the return flight had us rows apart and the return flight was on our actual anniversary date. To their credit, the American Airlines employee at the departure gate was able to persuade another passenger to move so we could sit together, but Expedia needs to fix their glitches.

What a nightmare. I booked a resort for my honeymoon 7 months in advance, making sure that it was a free cancellation since I was still looking around. I canceled the reservation one day after making it because the booking had all sorts of "taxes and fees" not noted when I initially looked at the hotel. The quoted rate on Expedia was $658 plus $131 taxes and fees per night; I ended up being billed for $1100 per night plus an additional unexplained $1400.

I'm a SILVER Status member with Expedia. I booked a trip for my fiancee and I to Cancun with Expedia for hotel and flights so that I can propose to her. Attempted to check in in advance for the flights which I was unable to do so I called Expedia. They kept me on the phone for over 2 hours and assured me that our seats were set and we were good to go. We get to the airport hour and a half prior to flight and proceeded to Aero Mexico which our flights were on. Come to find out at the check in that none of our seats were reserved and we did not have a connecting flight from Mexico City to Cancun... Under stress, we were told we would need to purchase that leg separately if we wanted to get to Cancun, so we did. While the whole process, I called Expedia again. They recommended I call Delta as that's who they purchased our flights thru and Delta used Aero Mexico.

I booked a cruise thru Expedia. At the time of booking, I had a promotion at that time. I was eligible for up to $500 on board credit eligible for booking thru Expedia. When I used my Visa credit card, the person who booked the cruise did not told me that this promotion was eligible for Master credit card only. But when I asked about the promotion, the booking person informed me that he will send me the form to fill it and send it to Expedia to get the credit. Even after 2 or 3 days, I did not get any form. When I called Expedia to check, at that time I was told that, this promotion was only for Master credit card. This is total mistake by the Expedia person. When I called the Expedia again, the support person was rudely told me that it is for MasterCard and disconnected the phone. I am not going to book any bookings thru Expedia any more. People who read this comment, please be aware and be careful.

Booked a vacation with Expedia for 3. Told me they'd take care of airline seating. Called 3 times to ask about this as it was not showing on AA.com. Last call on Feb 18 - was told the exact seats that would be booked. Still did not show up on AA so today 3/2 I booked directly on AA as I was waiting for 2 hrs for a call back from Expedia. Had to pay $58 for 2 seats that were never booked. When I finally spoke to Expedia rep he told me that those bookings are not confirmed until they are. Well don't you think you should call me back and tell me I need to rebook?? Was polite but told him I was very disappointed and now felt I had to check hotel reservations too as I couldn't trust Expedia. He hung up on me. When I went to complaint site was shocked to see all the complaints. Buyer Beware. I will never use Expedia again!

First, I booked a hotel on a trip to Little Rock, Ar. The hotel was in Conway. When I realized it was a little further than I would have liked to be from my appointment the next day, I called to see if I could change the location. Call 1 - the lady said yes and I could change with no additional charge. I never got email confirmation on the new hotel with address. Call 2 - the person apologized and said that I could change but it would be another charge and the first hotel would be credited back within 7-10 days and my call got dropped. Call 3 - the person told me I could book another room and get my money reimbursed within 7-10 days. Two weeks later after not receiving my refund, I called customer service and they told me it was non refundable. I would have never booked the second room and just dealt with the longer drive. I sure did not want to pay for two hotel rooms and stay in one.

On Dec. 6, 2014, I booked a tour for Ethiopia through Wild Frontiers Adventure Travel. On Jan 13, 2015, I mailed my visa application with fee to the Ethiopian Embassy in Washington. On Jan. 23, 2015, I booked round-trip tickets between Denver and Addis Ababa using Expedia. This charge appeared on my credit card statement. The booking was confirmed by Expedia. On Jan. 27, 2015, I paid the final balance due to Wild Frontiers for the tour. On Feb. 5, 2015, I paid Wild Frontiers for booking domestic flights between Addis Ababa and Dire Dawa in Ethiopia.

I had booked my air travel, hotel and rental car through Expedia.com. On the morning of my flight at 4:30am I received a phone call from the airlines saying our flight had been cancelled. I then called Expedia to cancel the hotel and rental car. I was told that it had to be done 24 hours in advance. Then they told me they would try to contact the hotel and see if they would cancel it anyway due to the situation. They then came back and said that the hotel wouldn't cancel the reservation. So I called the hotel myself directly and spoke to their customer service agent Samantha and they agreed to cancel the hotel but told me that they would have to contact Expedia since it was booked through them. So The agent at Expedia had lied to me about this and come to find out the same was true for the rent a car company as well. Never book your hotel and car rental through EXPEDIA. They will screw you if they get a chance....

Yesterday I went to check in for my 7pm flight and realized that Expedia NEVER confirmed my flight with my airline. Luckily, I was still able to confirm it, but it was incredibly stressful and inconvenient. Then, when I arrived at my destination at my scheduled time of 11:23pm, I was stranded at the airport because the car rental service they booked me with closed at 11pm. They had already charged my credit card $318 for the rental car, but I wasn't even able to use it. I had to pay to rent a car with another open company.

I booked a hotel with Hotels.com to go visit my son in Ohio. Hotels.com triple charged me. Twice from my checking account and one from PayPal. I called Hotels.com to get the double charges refunded. The representative stated that I would have to call Expedia.com and that there are no refunds. I called Expedia.com and continued to get the run around. They said I had to call Hotels.com. After 6 calls, I discovered they are the same company!!! It has been over 10 days and still cannot get any resolution. I finally have reported to my bank to get the charges refunded. Do Not use Hotels.com or expedia.com. What a horrible experience this has been.

I booked a trip on Tiger air through Expedia in December for a flight to Thailand from Indonesia. I received a confirmation email letting me know my booking was complete but when I showed up to the airport 3 months later Tiger Air let me know that they never had issued a ticket for me and had no record of a request from Expedia. I had to buy a ticket on the spot for $480 (original ticket was $212) and get on the plane.

When you call Expedia to notify them that a flight was canceled by the airline and that you need a refund,they after many attempts to get through ask a million questions, put you on hold then disconnect you. I will not use them again. Also as I've been searching, many of their bookings are the same price or even cheaper when you go directly to the airline or hotel.. Customer service is apparently in the Philippines and the customer service agent can barely speak or understand English.

7 passengers taking a family trip and I received an email 1st group itinerary was changed. Trip is not until May 15 so I thought I would respond right away to get the other group on the same flight. The only way this change can be made is by a live person but the hold time on the phone is approximately 1 hour. The agent finally answer and stated "I can barely hear you" but would call right back.

I am a longtime and previously satisfied customer of Expedia, having used its services for many, many years. However, I have experienced many frustrations with customer service. Last week and again today, I attempted to make hotel reservations. For some reason, the account was flagged. No one could tell me why, even though I was passed to several different individuals . Frequently disconnected. Took more than 1 hour last week and 1.5 hours today. [Checked with credit card company; no problem there.]

Feb. 19th I went online to book a flight out of Orange County airport for March 19 to Des Moines and return March 23. Their confirmation email stated the wrong month to depart - depart Feb. 19 and return March 23. I sent several emails the month was wrong. I was on phone for 1 1/2 hrs. They would not correct the error, they said that is my problem, that I had to pay additional 250.00 to re-book flight. I said to cancel everything now. They said I cannot have no refund...now they stole 347.20 from my bank acct.

I will never utilize Expedia.com! Tried to book a hotel and plane for vacation to New Orleans. Picked the flights, hotel etc., entered payment (used debit card) and clicked book. Got error message stating could not be booked. I thought was due to using debit card. I proceeded to try to book on another site. I was told there did not have sufficient funds (which I did). Turns out Expedia had a hold of over $2100 on my debit card because I tried to book with that card. I tried to call and was on hold over 1 hour and 45 minutes. They could not tell me why they could not book the vacation originally, just that they could not help me with getting the pending charge off my debit card.

I have being in this phone today since 9:15 am and is 3:36 pm and still I haven't been able to solve my problem. Since November 2014 I promise my grandson that I will take him in June to his dream place, Tokyo. I have worked 3 jobs!!! (I am 67 years old) to find the money to pay for that trip. Finally I was paid on Friday and completed the amount of $4,778.26. Had to pay with my debit card and a credit card one $2449 (debit card) and the difference to my credit card.

Expedia itinerary number: ** Flight: MH K3Y7J. I was booked a flight for round-trip from Kuala Lumpur to Kuching (Malaysia) using Expedia.com. Upon my depart from Kuala Lumpur to Kuching, I was took another flight. Due to last minute changes I need to fly back early. I was aware the booking was prepaid and it consider no show...I was okay with that.

Rebooked several times due to weather and flight cancellations. Got to airport to be told by airline that there is a reservation but not ticket. How does that make sense and how can Expedia screw it up so bad repeatedly!?

Having no experience in booking hotels, I quickly booked Candlewood suite in San Diego, not realizing it's non refundable. I figured I had over a month and if I needed to cancel or change plans I would get my money back. I decided to cancel after 8 days of booking, and was told I had to forfeit my $1200 that I already paid. Wtf!! There was nothing they can do, cause that was the penalty. This company is a joke! I should be able to cancel within a certain amount of time. I have 30 days!! Wtf!! Never booking through Expedia ever again. Book with someone else who gives a damn about your happiness.

It seems to be impossible to cancel a flight, and, trip protection is a fraud. Once you pay Expedia, they're done with you. They simply will not refund your money.

I have made several hotel bookings via expedia and to my disappointment, despite the money were charged, after around a week when I made further commitments, all bookings have been canceled. I wrote claim to expedia what happened but they ignore me, not answering to emails. I absolutely do not recommend expedia to anyone with the reason they are completely not trustworthy and there’s lack of professional customer service. It is beyond my understanding how's today is possible to confirm your booking, charge your money, and after over week, without any explanation cancel booking without even contacting you. AVOID THIS COMPANY!!!

I just recently found out that I've been cheated. For a few years, you've acted as my travel agent, but you've been running an ESL program called "Chat to a Furious Native Speaker" in multiple countries on the side. I must say that you've done well. All of the 31 or so students I've talked to or heard in the background yesterday would most likely pass TOEFL. I would however ask your course book publisher for a refund. I think the chapters on "Thank you for holding" and "Please stay on the line" should go AFTER the chapters on "Let's find a solution right now" and "Let me try to arrange what you've asked for and call you back". You should also advise your students to take notes in class. It seems that they - in the short mandatory periodically occurring breaks after which the mentor has to redial into the session - tend to forget everything.

Expedia is not a competitive website. Far far more expensive than say booking.com. Not helpful when it's pointed out and hide behind a small print to weasel out of refund. I advice not to use Expedia for any booking and I certainly will not be using it ever again.

I went to Expedia website looking for a hotel. The hotel Day Inn in Newport News Oyster Point was listed for $38.00. I called the 1-855-799-6859 to make my reservation because when I select 1 adult, no children, standard or king bed, it would give me the wrong booking information. I talked with two of the representative to assist me and each one of them said their price show for $45 per night. So I tell them they had the Crestwood Inn listed for $42, and I also read them what was stated. They said, they have to go with their price, but I can fill out a survey online and I will receive $50 coupons on the next booking.

We reserved a trip to Mexico intending to travel in February 2015. Prior to the trip I was diagnosed with degenerative arthritis and am, currently, a hip replacement candidate, experiencing almost constant pain. We cancelled the trip because I experience difficulty walking. Did not wish to vacation in pain or under the influence of pain reducing drugs. I communicated with Expedia who did secure a refund of the hotel charge but provided misleading and incorrect contact information for a United Airlines refund. Further, we purchased what we thought was trip insurance with AON through the Expedia web site. I was informed by AON that the trip insurance we purchased was not the correct trip insurance. Begs the question, when there is one available check off for trip insurance how can it be the wrong one? We will never work with Expedia again. This company deserves no support and economic Darwinism should shut them down.

I recently book a flight with Expedia. I had to change the dates due to a medical condition. So they wanted to charge me 1,000 dollars more for the flight and $200 to cancellation fee. They say there's no charge to change or cancel - false advertising they do but they will blame the flight company or hotels. I call them myself, there was no charge. Expedia lied to me the whole time. I'm calling my credit card company to do a claim. I recorded all the phone calls I made to Expedia to prove their lies and false advertising. Be aware of Expedia - I won't ever book from this site again.

I was lied to. They said everything I asked for was in the room. I called hotel immediately after booking and they had none of the things I asked for. Very unprofessional for a business. I will never trust Expedia to make reservations for me again. Thank you.

We had booked return flights for my wife and two girls from Sydney to Manchester return and due to an emergency (wife's mother being diagnosed with cancer and short time to live) needed to change arrangements so my wife could travel early and my children travel as unaccompanied. 3 hours on hold being disconnected many times recalling and $380.00 later we finally are able to update and change my wife's travel plans.

I booked a hotel with Expedia through unpublished rates which specifies to contact them for bed requests. I called Expedia and requested a double/queen bed since my husband and I are traveling together. One day before our arrival when I confirmed with the hotel, I was advised Expedia made a request for two twin beds and there was nothing they could do. Expedia won't issue a refund and neither will the hotel. I even asked Expedia to cancel it and rebook me at another hotel at a greater price since I would appreciate them bending over for me on this one. Of course they said no. Horrible service and just a bunch of lies. Now thanks to these jerks, my husband and I will be spending our first time in Italy on two separate beds.

Phone-booked 3 tickets. Bangkok-Frankfurt-Bangkok. Because of my long name I requested email confirming of my name before booking. Received email...all names were correctly spelled (my correct name is also on Expedia's data base). Consequently I confirmed booking and paid for it on the phone. Next, I received e-ticket with correct names. Later that day got amended timetable -- on the amended timetable the names were spelled incorrectly. I advised Expedia by email and on same day Expedia advised name had been truncated because of system limitation. ALL WAS OK.

My name was spelled wrong on an airline ticket I purchased from them. I called them to ask it to be changed, waiting 45 minutes then finally asking to speak to a manager since the person couldn't do it. After ONE HOUR WAITING.... the manager PROMISED she'd call the airline the next day and sort it out, and would then let me know. DID SHE? No, absolutely not. She did nothing. Three days later I had to call back and wait ANOTHER 30 minutes to speak with someone about it. Bad customer service is one thing, but to lie about whether or not you will care for a customer is almost on a different level. I am embarrassed for their customer service department.

On the Expedia website we found a room that said it was a 1 bedroom, King bed and a living area with a sofa bed. When we got to the hotel we received a studio, with a small queen bed and no living area or sofa bed. Hotel claims they have no rooms with King beds so this was impossible. Then the hotel tried to tell me that the request for a 1 bedroom suite is just a request not a guarantee. Really? Then why did I pay for a 1 bedroom suite when I had other options?

I booked a flight for my wife, my sister in law and myself ($480 each). This flight was booked 2-13-14. I had searched for months and this was the lowest flights had been for several months, maybe longer. Two - Three days later Expedia had the same flight for $150 less. Where is your (fair guarantee) policy for these type of situations? I know they say within 24 hours, but, this is not fair since other airlines offer fairer and much more consumer friendly guarantees. Cheap Air and other airlines offer better and fairer guarantees that are more appealing to people. I will never book with Expedia again if they do not offer some type of adjustment on our flight. I think this is dishonest and very poor customer relations. The itinerary number is **. Please see if you can give us some consideration for an adjustment. Your policy is unfair when other airlines offer better. We are anxiously awaiting a favorable response. Thanks.

On February 28 my husband and our two children checked in at our hotel in Singapore. We had a terrible mix up with Expedia and was booked into a hotel that only accepts families of three. We are a family of four. The hotel told us we would need to book two rooms at double the cost. Of course this is not possible for us. We DID NOT blame the hotel. We DID NOT try to sneak in an extra child. We DID NOT try to bully the staff into getting what we want.

I called to book reservations for two hotel rooms. When I make it to the hotel at 2:30am I'm told by hotel clerk that they were booked. Two minute later I call Expedia/Travelocity back to cancel reservations. I was told by CSR that they had been cancelled. The next day I checked my card and the hotel not only charged me for two rooms but also charged me a no show fee. I've been backwards and forwards on the phone with both and no one give a darn about my 320.00. It takes me a week to make that money for them just to tell me to go to hell. I travel every weekend and I can assure you I will never use their service. Not The Florida Hotel and Conference Center again... Bullies.

Expedia announce discount codes for booking accommodation. I have use such coupons, booked a room in one of the Brussels hotel, payed for the room. I have got a confirmation from Expedia on the booking. 2 weeks ago I got a letter that my booking was cancelled. They used my money for 2 weeks and then cancel the booking. They can't explain me the reason, and don't answer on my further letters concerning the problem. I think we can't trust such organization in booking flight and rooms in order not to spoil the journey.

We booked a 5-day trip thru Expedia to the Be Live Resort in Puerto Plata. I confirmed our reservation one week ahead of time with the Manager. When we arrived, we were told there was no room for us and we would be taken to another resort. Well the other resort was not compatible. We didn't get the room we had requested, the food was bad and we were even woke up one night asking why we were there! It was not the enjoyable, relaxing vacation my husband and I had been waiting for! After contacting Expedia several times, we were dismissed. I will NEVER book thru Expedia again!

I use Expedia for business reservations and this is the 2nd time that Expedia mess up my hotel reservations. The first time they decided to change hotel around 11 pm the same day we were traveling. They sent an email saying they have to change the hotel??? (same I didn't choose!!). 2nd time, same thing. We go to check in to the hotel I made the reservation with and they didn't have anything close to a confirmation from Expedia. Of course they were full and they could help us, and Expedia didn't take any responsibility. They just offer to reimburse my payment. HORRIBLE CUSTOMER SERVICE, I WILL NEVER AGAIN WILL USE EXPEDIA FOR ANY RESERVATION.

In early January I booked a holiday and flights package for two for 7 days (28/06/15 - 05/07/15) to Gloria Palace Royal Hotel & Spa for £777.55, leaving from London Gatwick. I was then contacted on Friday the 20th of February to say that our British Airways flight had been cancelled due to operational reasons and was offered a different flight with a stopover in Madrid, leaving from London Heathrow. I was not happy to do this due to the extra travelling time it would result in. So was advised by the Expedia help desk to cancel my holiday completely, receive a full refund and simply re-book it on a different date.

Booked a flight with Delta through Expedia. Needed to change the flight with Delta and they said all changes must go through Expedia. We were traveling the next day and called Expedia numerous times to no avail. They kept saying they would connect to a supervisor and after a half hour on hold they disconnected. We need to travel the next day so we continued to call and continued to get disconnected. We finally had to book a different flight and did not receive any credit. Delta made it clear that if you book through Expedia they will not help you. If you book direct with Delta they will help you make changes so, never again. Expedia non-responsiveness is mind boggling. They do not seem to care.

We booked a trip with friends and split the cost of the trip. They charged the air fare to our friends and the hotel to us. We were not aware that they had done it this way. Because of that, we were not given our free baggage on our United flight.

I have booked through Expedia a hotel room in Venice called Bellevue suites Venice. The problem was since the American date places the month before the date and I live in the Middle East were they put the date before the month, my booking was one month mixed. So instead of going in May the booking went to June. I called Expedia to explain where the problem was. I wanted my booking yet since the booking is one month late then it is no use. Expedia refused to help or move my booking. I have had the worst treatment and I believe no one should go through them. I lost my money and off course Expedia cares less... Thanks. Lara.

EXPEDIA HAS A FRAUDULENT AFFILIATE CALLED RESERVATION COUNTER!!! DO NOT SUPPORT EXPEDIA OR RESERVATION COUNTER. GO DIRECT THRU HOTEL OR BOOKING DOT COM!!! This company fraudulently represents itself as a booking engine for hotels. They are taking reservations, taking deposits, and charging money for a room. When the customer arrives to hotel, there is no reservation. The hotel does not have any affiliation with this company & there is no agreement to represent. DO NOT USE THIS FAKE COMPANY TO MAKE HOTEL RESERVATIONS! IT'S A SCAM.

Booked a flight to Kelowna for $482. Bank statement says $622. This price included tax as stated on the site. I have called both Expedia and WestJet and they have completely ripped me off. More so, I would suggest never to fly with WestJet. They get away with overcharging and act like it's nothing.

I booked a flight through Expedia going from SFO to LAS on Virgin America, casually noting the 'best-price' guarantee that Expedia mentioned as I checked out. Six hours later, as I confirmed my seats with Virgin, I was surprised to find that the cost of the exact same trip was about $30 less, when booked through Virgin America directly. All variables were the same, the time of departure, the time of return, the dates for each, the aircraft and the class of service, but at Virgin's site, the cost was significantly less. But I was relieved for moment remembering Expedia's 'best-price' guarantee. I made note of the difference in airfare cost, captured the information graphically, and submitted a claim with Expedia, naively confident that Expedia would do what they advertised. I was shocked by the response. The Expedia customer service agent emailed me several days later, claiming that I had filed my claim too late to take advantage of the guarantee.

I booked a trip for four to Hawaii. We had to cancel one ticket due to the fact that the representative misspelled my husband’s name. So I called Expedia, talked to the supervisor in charge and “she helped me” canceling the first ticket and booking another airfare ticket for my husband. I called back the same day when I booked the trip so canceling the airfare ticket wasn't under any penalties. Then I received my Visa statement - well they never credited or refunded the 400 dlls. Back from my husband’s ticket. I have called, talked to a few supervisors and they don't do anything. They just keep putting me on hold for hours and meanwhile I'm paying interests on this ticket that was cancelled! I have spent more than 400 minutes on the phone waiting for help. Expedia doesn't want to give me my money back…

Me and my boyfriend tried to book a trip. But Expedia changed the price for $60 more after I hit "Order Now" button. "Because rates changes quickly". 5 minutes later we went to a different computer and ordered it for the original price. How Come It's POSSIBLE? Expedia trying to rip their customers off!!???? We would like an explanation.

We (2) booked a flight and hotel accommodations to Florida for a weekend. It became necessary to change the date (any other weekend would have worked). To change the flight date (JetBlue Airlines) Expedia wanted to charge me an additional $1200.00. They said the ticket was issued as no changes or refunds. They did refund me the hotel portion. So, I lost the original $1200 on the flight that I had already paid them for. No ticket or refund and not even allowed to change the date for a fee. I am pissed......and I hope to take this issue to someone else and some kind of satisfaction. It does not seem fair that any company should be allowed to do this to anyone.....DO NOT EVER USE EXPEDIA.........

On Feb 20th, I booked a flight online on Expedia and needed to change the date to another date. I then called customer service and explained that I needed to make this date change. I asked the customer service representative if there were ANY fees at all to make this change and was told that there was none. I was told by customer service (CS) that she would cancel my original flight and given a new one for the requested date. I was assured that I would be refunded my entire purchase flight for the original flight and then recharged the same amount for the new flight itinerary.

I won't recommend Expedia at all, they are just the middle people to sell you flight tickets but when it comes to resolve any trouble you may have with the services you bought through them there is nothing they can do. They tell you to call the airline and that's it, even I asked to speak with the supervisor and that idiot hang up on me and when I tried to call back he never answered. What kind of site is this? What's the point of using Expedia when you can get your tickets straight from the airline for the same price or even cheaper. Looks like all they want is to sell tickets and other services and get their commission. People be aware, don't use or trust this crappie site.

I booked a flight for myself and my two sons through Expedia. I was flying from Newark NJ to Daytona Fla round-trip on Feb 7-9. The day before our flight, I noticed an earlier flight to Daytona. Since we were going to be there a short time, I called to see if I could change the flight. They told me that it would be $200 a person as a penalty and the difference in the cost of tickets. I told them that I had Travel Protection. They said that I had to put out the $200 per person and I would get that refunded within two weeks ($600). So I changed the flight.

NEVER USE EXPEDIA!! Why do we read reviews AFTER we have had a bad experience? Everything I have read below is exactly how it went wrong for us. How can an American company train (or not train) their 'Asian teams' as they do? I am appalled at the way I was treated and by the tactics that they use. Either they have no idea, and no power on how to solve problems, or the tactic is deliberate knowing that you will have no choice but to give up!

Called 8am for booking flight. Was given the perfect scenario - time, price was quoted 427.20. After giving all info, name, address, CARD info, agent told me to hold for Confirmation number... the phone disconnected. OK... called back immediately... received another agent. Asked if my Confirmation number showed up and said it hadn't explained what happened. So again went through the entire process to find out at the end... ticket now was over 500 bucks.

I have nothing but negative feedback for Expedia's customer service. Called to cancel my reservations which were for Via hotel in Taipei, Taiwan. I spoke to a customer service agent on Feb. 17 to cancel my room. I live in Shanghai, China, so obviously this is long distance. My cancellation was urgent for professional reasons I was unable to be in Taipei. The first agent Jonathan, told me the reservation office was closed when he called Taipei but reassured me, he would get back to me via email with a cancellation information.

I have to file a complaint against your company - I was the victim of a BAIT AND SWITCH tactic, which is ILLEGAL, and can be reported to Consumer Affairs and be exposed in the media. I booked a 50$ VIP coupon from you based on my choice of a hotel, which appeared on the list when I clicked on 'find a VIP access hotel' on your site. Since I wanted that hotel I booked the coupon. When I couldn't access the coupon number for payment, I called Expedia and then the agent told me I couldn't use my coupon because the hotel of my choice was not a VIP hotel. He offered to find me another, more expensive hotel.

I booked a trip on Expedia for 12 people and was told that they have a price match guarantee if you find a lower price within 24 hours. One hour after the trip was booked I went back on Expedia to book additional people and the price had gone down approximately $200 per person. I called Expedia immediately only to be disconnected several times. I finally got through to someone only to be put on hold for a ridiculous amount of time and then told they would not honor the price match because the trip was not paid in full. I was never told that nor could I find it in my confirmation. I asked for a supervisor and was told that I would be contacted in 24 - 48 hours and of course never was.

I booked a flight from San Jose, Costa Rica to San Antonio, Texas, round trip for the 24th of Feb, 2015. Their rates looked good. Their confirmation said "You are on your way from San Jose to San Antonio". Their ticket on the page looked good. Even their confirming email only said "San Jose". When I contacted United to ask about baggage charges, they tell me that I am booked from San Jose CALIFORNIA to San Antonio, Texas, and NOT SAN JOSE COSTA RICA. What a nightmare. Lost my money. Got less than half in a future credit. Will NEVER use Expedia again.

Here is my story. I was late to my flight from Seattle to Calgary. As I bought tickets from Expedia the Delta agent advised me to call Expedia which I did. The girl on a line tried to find change and also asked me if I still want to use my return flight from Calgary to Seattle. I answered YES. Finally, she did not find anything for this day and I purchased one way ticket from Alaska directly and flew next day. When returning back from Calgary at the Delta counter they told me that MY RETURN FLIGHT WAS CANCELLED. This was because of some kind of policy which called no show. That means if you miss your forward flight, your return flight is also cancelled and to get it back, even on the very same flight you have to pay a change fee. How do you like it?

I purchased a first class ticket through Expedia and Expedia was required to notify me of flight changes (apparently, Delta notifies Expedia and they are supposed to notify us). That never happened and I had to drive to another airport (cost me $250.00) to catch another flight, which I did not make. So several changes and significantly late (missed the event altogether) I ended up in the back of the plane in coach. I asked for a change (since I didn't fly First class) and Expedia did what others have experienced which is to keep you on hold, then hang up. Neither I, not any member of my family will use this agency ever again.

Flight was changed and customer was not notified. Consequently customer pays additional out of pocket charges for flight. Had to sleep in airport and wait on standby for vacant seats also not compensated for. Expedia initially deflected responsibility onto the airline which has been proven false then deflected responsibility onto us the customer. Additional Flight cost: $150 + sleeping overnight in airport + additional parking + waiting on standby for a seat to open-up for connecting flight. Customer compensation: 0 dollars.

Made a reservation thru Expedia for the Hampton Inn in Tempe Arizona. By mistake entered the wrong date and of course it said non-refundable. Within 5 minutes, called and the person I reached kept telling me that she could not get thru to the Hampton Inn. Said she would call me later which she did and told me the same thing. Said she would notify her supervisor and he/she would contact me. Never heard back and was charged for the night. I understand the policy but mistakes do happen and lies should not be told.

I spent one hour online with Expedia booking a vacation package. The booking for the hotel alone did not process, per the online information. So, I went back in to Expedia and started over (or so I thought). I was successful in booking the vacation but then looked to see there were 2 itinerary numbers, so I knew there was a double booking. I called Expedia the next day and spent over an hour online with an agent and a supervisor. While online with them, Expedia showed a room rate of $116/night when I had paid the previous day a $143/night rate. So, I filled out the form to get the lowest price, per the instructions from the Expedia agent. The form showed the dollar amount was incorrect and the application would not process. BUT wait, then I went to my emails and there was a THANK YOU FROM Expedia for processing the application for lowest fare (but online it said it could not be processed).

I booked a hotel room through Expedia online. When I went to hotel they did not have a reservation for me. I traveled over 4 hours for a small get away for Valentines day with my husband and my cousin and his wife. I called the hotel around 1:15 to see if we could check in early. After giving them my confirmation number from Expedia ** the hotel Wyndam Garden Shreveport said they didn't have anything and that I would need to contact the 3rd party that booked my room.

Expedia quoted me one price and then charged me another. I spent most of the day trying to resolve the issue. I selected a hotel/flight package deal on line. Due to technical difficulties, I was unable to book on line, and called a representative to book over the phone. The Expedia representative quoted a package price that was slightly lower than the one online. I agreed and provided my credit card info. When I received my invoice via e-mail, I found I had been charged much higher than either the on-line price or the price quoted on the phone.

Made a mistake on booking dates. Booked for two days only intended to book for one day. Could only find a phone number that promised to call me back in one hour. In the mean time I figured out how to change on the web site. So I did this. The site promised that the charge had been remanded to my card. On the following Monday still no money. I called expecting that they would have a good reason for the transfer not taking place. Instead I got double talk and they passed the problem to the bank. I spent from almost 9 A.M to 2:38 P.M Monday February 15, 2015 on the phone or waiting for a call back from your company.

Beware of Art Deco Suites in Cancun and EXPEDIA who represents them. My email request to Art Deco for clarification on published pricing inconsistencies [on Trip Advisor site] went unanswered. I saw this same listing on Expedia and called an agent to clarify my questions. Satisfied with agents answers, inaccurate, I booked via Expedia agent on the phone. [He assured me the taxes of 19% were included].

I made a reservation with them for hotels for my vacation and everything is confirmed, but when we got in the hotel. Worst hotel ever. America's best value in needles told us that they were over book and no hotel for us. We drove 4 hours and driving another 4 hours total of 8 hours because they don't have hotel for us. This is very horrible and disgusting. This travel agency should be evicted. I called Expedia customer service and I waited for 50 mins to get hold of them and just hang up with me and cannot help me at all and stated to just risk my life driving another 4 hours cause they over book? Disgusting. No help at all. Do not book in this hotel if you don't want to ruin your vacation. WORST SERVICE EVER. Worst experience from Expedia. I hope Better Business Bureau should do something about this. Expedia should be evicted as a travel agency. Worst.

I had reserved a hotel room through Expedia but had to cancel my vacation before it even started due to an emergency. I called the hotel and canceled the room (a nightmare unto itself) but then was told to speak with Expedia to get a refund. I had to call FOUR TIMES for a total of THREE HOURS to get nowhere. It's hard to understand what their customer service associates are saying, they placed me on hold for 40 minutes at a time, and then told me they didn't know how to give me a $90 refund. I will never use this stupid company again and wanted to share my story before more people lose their money.

I spoke with 11 Filipinos agent to get a ticket for my daughter travelling overseas. Full payment was done back in January. Our trip coming up in 15 days and they are not ticketing. Airlines saying they have a booking but these people are not issuing a ticket. I even had a conference call with airlines and these people. Do I file a lawsuit again Expedia's Filipino customer service practice? They are taking money and not issue a ticket? OMG. Real scam going on here that America must look into.

I have a reservation in April at a Holiday Inn at Heathrow through Expedia. Yesterday I called to add a day at the beginning as we land at 8am and cannot check in until 2pm. I spoke to a supervisor named Oscar. He added the earlier day. I specifically asked if my reservation was still refundable since I changed it. He said yes until three says before the hotel stay. When I received the email confirmation it said non refundable. I immediately called, talked to a fellow named John. He said it could not be changed to nonrefundable. That stinks.

After coming to a conclusion to a price, they changed the price. Mr. ** was as rude and nasty as they come.

The worst service for booking I've ever seen! Without reason cancel my booking before 4!!! day of its beginning! And just sent me a letter about cancellation, but do nothing with it I account. So, I need to visit my account and cancel on my own this room. Never recommend Expedia!!!

I have been on the phone with Expedia since they canceled my flight for 11 hours straight! I just got married yesterday and me and my wife are trying to get to our honeymoon and no one cares. After waiting 45 min to an hour to speak to a rep, they say, "I need to transfer you to my supervisor." I said "no stay on the phone with me", and then they would just hang up or transfer me to a so called supervisor who would just hang up. Or they say they will connect me to an airline company and then hang up and leave me with the airline rep on the other line who says I need to speak to Expedia directly.

I never received promised confirmation e-mail for an overseas edition trip that was supposed to arrive within 24 hours.. Since it was my child traveling and I wanted him to be with me (and coming back with my husband), I booked directly with the air company. Later, looking for some other information, I found by chance the itinerary in my Expedia account. I called (within 48 hours) to cancel and the manager arrogantly told me that I needed to know that if I don't receive cancellation e-mail, that means my flight is reserved! Also, the manager couldn't do anything about it!!!!!

I wish Expedia was spending less time on gobbling up Orbitz, and more time servicing its existing customers. When I called the evening of 2/6 or 2/7 to make trip plans for a Kauai vacation in May, a recorded voice came on. It said "due to the weather problems on the east coast and Canada, we will not be making reservations unless your trip is planned for the next day or two." Are you serious?? No alternate suggestions, no timeline as to WHEN to call back? Nothing. Just a hang up. Needless to say, I didn't call back. Thank God for AAA travel services. I book with them and won't be trying to use Expedia in the future.

I booked with Expedia a flight from Amsterdam to Lviv through Warsaw. The first flight had 20 minutes delay, that was already enough to never be able to reach the next flight. Even if the first flight had been on time, I wonder if I could have reached the second flight. And no comment from Expedia. Apart from this, Expedia always gives troubles with check in. I am never going to use it again.

Terrible experience when I had to change date on a flight and hotel package booking. Just wanted to move to one week later (2 months ahead of holiday, not last minute). It took 3.5 hours of waiting on the phone on 6 separate calls to resolve! Kept getting cut-off after they put me on hold and no one called back despite promising to. 20 minute wait each time I called just to get through to someone. Eventually said they had changed flights then emailed that they had "forgotten" to tell me about an extra charge, so I had to call yet again to resolve. Couldn't even properly change hotel booking so it still shows wrong on my itinerary.

I had several bad experiences with EXPEDIA'S FALSELY ADVERTISING hotels/resorts on their website. I booked a hotel named Avalon Waterfront Inn in Ft. Lauderdale, Florida... The hotel was really nice on the website. I thought to myself, why is this hotel much cheaper than the other waterfront hotels? Anyway, I drove past this hotel three times thinking maybe I had the wrong address. I proceeded to go to the office. There was a long line of people complaining about the filthy rooms. The front office was so dirty and outdated furniture... I walked out to see if I could cancel but after being on the phone with Expedia for 20 minutes, I was told I couldn't cancel... So, with no place left to go, I went back in.

They stole our money and, when even found in the wrong, tried to get us to pay them more. Booked a weekend trip in Qatar, flights AND hotels, through Expedia. Got a confirmation email saying, and quote, "This is your e-ticket," to be used for boarding, and "Booking confirmed. There is no need to call to reconfirm your booking." Arrived with ample time at the airport, and the flight agent at the counter says there is an alert saying, "Cancelled due to lack of tickets." We called long distance from the Middle East, spent THREE HOURS (while at the airport) on the phone with an Expedia representative, because THEY cancelled our tickets with no notice, would not get us on the next flight, and could not re-book our hotels, which are "non-refundable."...So we're supposed to walk to the Island of Qatar?

We booked a last minute cruise via phone with Expedia for Valentines weekend. After I booked the cruise I secured our flight via frequent flyer miles. Everything was all set for a great weekend, but wait the incompetent agent from Expedia booked us for the wrong weekend which we didn't figure out until 36 hrs before sailing. Expedia challenged me from the start when I let them know about the mistake that was made. They said it was my fault and that they needed 24 hrs to review the phone call. They did get back with me, but only said that the phone call didn't give them "sufficient evidence" that they made a mistake. What's even more BS is that they said that I needed a court ordered subpoena to get a copy of the tape. Needless to say I was treated horribly by the managers at Expedia and will never use them again. STAY AWAY FROM EXPEDIA!!!!

12th day of February 2015. Called Expedia 3am to book the flight so they gave me a flight for 12 noon from Edmonton AB, took my visa info, sent me a travel confirmation. We went to the airport at 10:30am where the Canadian Airline said, "No ticket been purchased by Expedia, you need to talk to Expedia." Right away I called Expedia and the customer service agent apologised and said, "No it needs 6 hours for the flight confirmation." I said, "I already have a confirmation in my hand and I am at the airport." He started to purchase me another ticket which was a 1000.00$ more. I said, "No then cancel everything, I will check with another company," and did repeatedly asked him, "Make sure everything is cancelled." He said, "No madam, nothing will be charged."

Upon checking out from Expedia you are asked to purchase trip protection. I always purchase it because it states that, if for any reason you were to get sick or need to cancel or change flights, this will cover your costs. I never had to use it until my most recent trip. I was attending a conference and caught a nasty bug while I was there. There was no way I could fly home. I called expedia to back up my flights a couple days to allow time for me to recover.

I booked a flight with Expedia for the 23rd but when I arrived at the airport the airline showed that my reservation was for the 22nd and I had to pay a $200 change fee. Expedia customer service is saying their system shows the reservation for 22nd as well, even though my online Expedia account shows the 23rd. They kept me on hold for hours and several email exchanges asking for screenshots, etc, only to ultimately refuse the reimbursement with no logical explanation. At this time, they are using the "language barrier" defense as their cust serv dept is out of the country. Complete fraud. Use their site to find the flights then book directly with the airline!

I booked a hotel received a confirmation number then a day later received a cancellation email. Now they won't give me my money back but yet they sure were ** quick to take it from my damn account. I called spoke to a supervisor she rudely hung up on me then transferred to corporate and they couldn't help me either. They're a piece of ** YOU EXPEDIA.... ** in the ass.

Booked a trip for a group of nine. Paid for the trip in FULL. Contacted the resort in Mexico prior to the trip to confirm reservations and request preferred rooms - Thank God I did. The resort had not been paid in full or there was some misunderstanding between Expedia and the resort. When I contacted Expedia, they actually suggested that we pay the additional amount and then after the trip, Expedia would work with us to refund the overpayment.