Expedia Reviews

Hotel not as advertised by Expedia.com. Boutique Hotel Palacio on Calle Duarte 106 is not a 3 1/2 star hotel by any means. After arriving nothing worked in the room, no wifi, tv on top of door 12ft high, toilet not flushed properly, etc. Abandoned building right in front of hotel, with garbage thrown out in the street everywhere. We had paid for seven days between flight and hotel a total of $1,986.00. We had to leave the hotel two days later and head back home to Miami, USA. Additional cost of airfare to leave was another $230 per person or $460. The hotel agreed to give us back $388 out of the days we did not stay. We were not able to contact expedia from Santo Domingo, their 1800 number did not answer. Expedia told me that their information on some hotels are not updated. But who pays for all I lost, my vacation time and money spent.

I booked a car with Economy, an off-site rental car agency, this past week for what seemed a good deal thru Expedia. Unfortunately, the experience was awful given: (1) no car was available to me at that rate provided by Expedia, (2) economy car rental service was rude and lied about availability given other customers did get cars after us- we were told NO cars were available at any rate, and (3) economy sent us to an alternate car agency with a presumed slightly higher rate, but that was deceiving as they tagged the cost a day short.

On 12/15/2015 I purchased 2 first class round trip tickets from Phoenix, AZ to San Juan, Puerto Rico on Delta Airlines from Expedia.com. The confirmation from Expedia.com was sent to my email account. Everything seemed in order. On 12/26/2015 I received email notification of schedule changes that changed one leg of trip by a few minutes but no flight number changes. Then I noticed they had changed 2 of the flights from first class to coach but offered no reason. I checked with a Delta Airlines who confirmed there were in fact 14 first class seats available on both of these flights. Contacted Expedia and was told cost would be 2K to fix. Was put on hold and disconnected 2 times after waiting over 2 hours. Can't come to a satisfactory resolution on this matter.

I call the customer service department to rectify my name, resulting in a cancellation by the automatic system. The voice on the recording never said something about cancel. Just asked me if I want to change something on my itinerary, I said yes. And then the voice said "your itinerary is cancel". Just like that. This is the second time dealing with Expedia horrendous service at all levels. The first has to all AA and the person on customer service confirmed it, they are the worse (Expedia). SAVE YOUR PRECIOUS TIME AND DON'T GO THERE FOR ANY OF THEIR SERVICES.

I was booking a package deal with Expedia, flights & hotel. I was finalizing my purchase and entered my card information online and waited while it said processing. The next page then loaded and said to use a different card as it wasn't going through. At that moment I received an email from my bank, Chase, that the amounts of $1,295 and $202.50 was removed from my account. I immediately called Expedia and informed them that I do not have an itinerary, and the site is telling me I have not booked anything yet, the amounts were removed from my account.

I have been trying to get a refund from Expedia for a month now. I had cancelled a reservation on 11/27/2015 for a stay in Pelican Inn Hotel in Cambria on US$603.00. Every time I call the customer service to check it out the attendants can't find the cancellation request and I have to start the whole process all over again. I find this dishonest and don't intend to request any kind of Expedia support on reservations anymore.

We placed a reservation for three bedrooms at the Clarion Hotel in Buena Vista Orlando on Dec. 27, 2015 and using Expedia online. I paid $364.44 for 3 bedrooms and using a 56% discount they offered me. By when we arrived to the hotel by midnight and by no reason, all reservations were cancelled by EXPEDIA -- no additional explanation was provided, and finally no more rooms were available at that time. It took me three hours to find another hotel in the whole area. Next day, by when I tried to contact Expedia for any logic explanation, no explanation was provided and as per them, the problem was because of the hotel and not because of Expedia. They said they will contact the hotel and get back to me. Finally, after so many attempts to contact Expedia, a representative told me: "Mr. ** we have excellent news. In two weeks we will give you your money back!!!". Thank you EXPEDIA!!

Our first flight was cancelled so I had called both the airline (where I was on hold for three hours and then the call was disconnected) and Expedia where I was told that the soonest we could get out was January 3rd and we would be coming home from Hawaii on the 7th so that was pointless. The trip was cancelled and Come to find out the next day that there were other flights that could leave sooner.

I have usually had good luck with Expedia, but God Forbid you have to change your reservation. As I type, I have been on the phone for one hour and counting as the poor woman on the other end of the line tries to find a flight I ALREADY FOUND for her. It's not her fault, I'm sure I couldn't speak a second language as well as she speaks English. But PLEASE Expedia, for complex flight changes on international travel, get a native speaker in whatever country you're serving.

I called to inquire about a refund that was processed on 12/14 and today is 12/28 and it still hasn't shown up in my account, easy right? The wait time was longer than usual, I sat on hold for 58 minutes. The agent that answered couldn't assist me, I needed to be in another department so I was transferred... to the same queue that I called in the first place. So I had to sit on hold again for another 30 minutes to be given another number to the other department that I needed. I called that number and every number I selected took me to a recording then ended the call. They have had my money for 14 days, all I want to know is that its being refunded and possibly a ballpark time that's going to happen but I can't get assistance!!!

I booked a hotel, The Best Western, in Tepic, Nayarit, Mexico for vacation. On the web site it looked great and was rated 4 stars. When I arrived I found the toilet not working properly. It was rigged with wire and the lid had to be removed after every flush to stop the endless water flow. The carpet was filthy and stained, the door lock was barely holding and could be jiggled to open it. I called Expedia and informed them of the problems and of my intent to check out early. They told me they needed to call the hotel and negotiate so that I may receive a refund. Expedia told me they were instructed to send an email requesting the refund and that the hotel would respond to that. There was no response. I had to call Expedia over 5 times with them having to "call the hotel" for me every time.

I study in Canada and from Turkey I booked my flight with Expedia thinking it is extremely good price but they had fail to tell me that I would need an American visa to even change flights in Boston and Zurich. So about a month before my flight, I called them all (Air Canada-Swiss-Expedia etc.) and wanted to change but no one including and specially Expedia helped me regarding refund or change to current flight. I am extremely upset as I will not be able to come home for summer because I had to pay twice and I cannot afford to pay any more. It's so sad that they refuse refund in all ways possible. I will never ever buy from them again.

Expedia refuses weather-related flight cancellations, despite thousands of flights being cancelled nationwide. I was not asking for a flight refund or a flight change by choice, but a weather related change. Tornadoes and ice have cancelled thousands of flights, and I wanted to change a flight to avoid ridiculous weather. Expedia repeated their "tickets are non-refundable" line, ignoring my situation (serious weather related conditions, not changing a flight because I felt like it). Poor, poor customer service. Won't use Expedia again.

IT MAKE BE BETTER TO HIRE A LOCAL TRAVEL AGENT. Booked private car transportation in Rome from Expedia and the provider was a no show. I called the provider from the airport and there was no answer - we were forced to hire another car service. I called Expedia after returning home and they agreed to refund after the (Rome) service provided did not answer their call. This was a 45 minute call. Today, I am on the phone for 2 hours and 40 minutes. They hung up after waiting on hold for an hour. Waiting for a manager now. There is not anyone that can make a decision to refund my credit card for services NOT provided. I am being transferred from one person to another and put on hold for 30 to 40 minutes at a time. I have just now received a case number so I can call them back tomorrow and wait on hold while they call the Rome provider. WHO IS RUNNING THIS PLACE.

I found out today that when you do an Internet search for a hotel room it is highly likely that you will end up with an Expedia telephone number. When I called number they booked my room, while the whole time I believe that I am taking to Marriott people. They do not disclose that they are Expedia and refuse to help you with Marriott Rewards cards or discount cards. You are told time and time again to ask at the desk when you arrive. When I arrived and asked, the Marriott employees told me about this problem and how many people never even realize it. The problem is when you book through Expedia you can not use discount cards or reward cards. Expedia never tells you this. Expedia gave us the runaround while trying to cancel. It was only with the help of the Marriott general manager that we could rebook. I still have to check if Expedia did in fact reverse the charges to the credit card.

Booked a vacation package offered thru Expedia in October. Four people in our party. On Friday, Dec 18 Expedia send an email stating there was a change in flight itinerary and to call in. I called in, approved the changes (minor time changes). Next, another person in our party received a call confirming the change - Expedia completely changed our trip - from flying round trip from Fargo to Cozumel (with stops) now changed it to Fargo to Cozumel, returning flights Fargo (FAR) to Fresno, CA (FAT).

In November I bought 4 tickets to St. Croix as a Christmas gift for my daughter, son-in-law and 2 young grandchildren. I sent the itinerary to my daughter who indicated that the return trip wouldn't work because it included an 8+ hour layover in DC in the middle of the night. I went back on Expedia and purchased a different (and far more expensive) itinerary for the same dates with a different return flight. Then I called Expedia just to make sure everything was all set. I spoke with the agent for nearly an hour going over and over the itinerary number I wanted to cancel and the one I wanted to keep. It took so long because she hardly spoke English and was very confused, although she tried very hard and was very pleasant. At the end, I thought I was all set. Then, my credit card bill arrived and there were 4 charges (nearly $1500) for the original return trip.

On Dec 4 I made reservation for trip to Brazil. The next morning I found much lower price for same flights and filed the requested form with all information for refund of the difference. I received an auto email back that I would receive answer within 72 hours. I called a week later, was sent an email with the same 72 hours story. It is now 2 1/2 weeks and still no answer. My suggestion, don't use Expedia. Prices may be good but if you have a problem they are of no help whatsoever.

I booked 2 rooms at a hotel in Paris and there were 2 choices on Expedia, the refundable rate and non-refundable rate -- very clearly marked. I purchased the refundable rate. When I went to cancel the reservation it charged me one night stay. Apparently a one night cancellation fee is considered "refundable". When I received the email I did not read the fine print and when I cancelled the room, they charged me $461 per room. Had I known there was a cancellation fee I would not have cancelled the reservation. I asked them if they could reinstate it, and they said they couldn't. I was on the phone with customer service for several hours with many people "disconnecting" me after I had held for long periods of time. I have never been treated so poorly and they don't care about customer service. I will never use Expedia again. READ THE FINE PRINT IF YOU USE THEM!!

Had to rebook a ticket because of my son's college schedule, and they cancelled the return flight without any mention of it when I had called them. Spent 4 hours and 2 days trying to work it out, and their customer service was not the least bit helpful. They were able to get all of our money even though we wanted to use the return flight.

I will NEVER use Expedia again. I bought a flight from Quito to the Galapagos for $168, which I thought was a great deal. When I was about to leave the Galapagos, LAN charged me ANOTHER $168 to leave because Expedia sold me a ticket that was only for Ecuadorian citizens. LAN's tickets clearly say on their website that the tickets at that price are only for Ecuadorian citizens, but NOWHERE on Expedia's site when buying the tickets does it say that only Ecuadorian's can buy them. Therefore I was stranded and had to PAY DOUBLE to leave. I could not afford to go at the more expensive price and would have not have gone if I had known. Expedia will not help me out at all and claims it is an "additional fee" from the airline, however Expedia sold an American citizen, unknown to me, a ticket only Ecuadorian's can buy and I had to pay out of pocket. This is absolutely ridiculous. DO NOT BUY FROM EXPEDIA!

I have used many travel site including the Expedia and by far Expedia.com is the worst to deal with when it comes to cancellation and customer service. They had me call 3 times and each time I get a new information asking to do this and that, even though I had bought the insurance for package. The customer service is full of crap and they had me wait on the phone for hours on hold. I think they want you to go away, therefore, they play game with you. Their reps don't even know how to deal with customers and have no clue on how to process the insurance.

A simple mistake in booking 2 Aloft hotels for exactly the same date, and Expedia will not refund either of the hotels. They should be shut down. Terrible customer service. You should be ashamed!!!

I had the most horrible experience with the Expedia customer service. I booked a flight with return trip for my mother via Turkish Airlines (Itinerary # **). There has been a schedule change on the return trip by Turkish Airlines and I was on the phone with Expedia customer service reps & supervisors several times to confirm the new flight schedule. I was on the phone with them 6 TIMES for over 4 hours for them to resolve the issue. They were unable to provide me with any clear alternatives.

I purchased a flight + hotel on their website Tuesday night. On Wednesday, about 18 hours later, the exact same flight and hotel was 15 dollars cheaper (not a lot). They advertised a 24 hour guarantee so I submitted through their website. At the end it said I would receive a response within 48 hours. No response came. So I emailed them, explained the exact time I submitted it, what I submitted, everything they need to know, and asked if they could check if it was processing. They explained prices change frequently but they do have a 24 hour guarantee (duh). Emailed back that I used the 24 hour guarantee, got another email on how to submit it. Emailed again. Now they say they didn't receive it. So I emailed them all the information that I already had. I know it is only $15, but they do offer the guarantee. The person(s) responding to emails don't even read the concern. Just give a canned response and I was on hold for 30 minutes at the 800 number.

We were Expedia customers for years. But recently I booked a room with them that was advertised as "pay when you arrive" and then they billed my credit card for a deposit (50%). I contacted the hotel directly and the owner said he had tried repeatedly to get Expedia to change the listing. When I contacted Expedia "customer service" they simply restated "terms" that were in direct conflict with their listing - no reason, no apology, no attempt to correct it. After several attempts with no reasonable answer, I said I would have to close our account. Their reply? Basically, "here's how you do it" and "you will lose all your points". I cancelled and we have not used them since. The silver lining: I tried Booking.com and they are WAY better!

I bought a flight with the itinerary number - ** for my family who are arriving to the states from out of country. The day before I called Expedia to triple confirm that the airline exist and the flight is still ready to go, and Expedia say "yes". Today my family had to run around the airport for almost 2 hours looking for this airline that DOES NOT EXIST and I had to call Expedia again to inquire. She directed me to go to different counters that eventually even the people there have NO CLUE of SUCH AIRLINE. After telling her off that THERE IS NO SUCH AIRLINE, she directed me to the airline SOUTHERN AIRWAYS agent, and the agent eventually told me that the flight was cancelled back in October. They stated that they will not be responsible as they have already told Expedia. And Expedia told me that I will have to talk to that airline.

They scammed us, canceled our return flight 2 days before the trip. We were on phone with them for hours to modify our return flight or refund the money but they could never connect to the airline. This continued for 1 week! Our vacation was ruined. We lost 750 USD in return flight and a lot of money and time on phone calls as well. Surprisingly, I could connect to the airline in just one call but they wouldn't do anything until Expedia called them. I even shared the airline number with them but they still could not connect to them!! To add to our misery, they could not connect to the airline even when we called them in morning/afternoon/night. The airline office was always closed.

I have had a terrible experience with the agent, supervisor and the manager at the corporate office in Expedia. I have called in to change the return date from 31st of January to 30th of December. The agent says, 600$ price change, and he has found a flight without any fare increase, and he put me on hold for about an hour, and booked it for January 30th due to a system error.

We made a group booking of 11 people for Christmas, Dec 23 - Dec 27, 2015. That is 3 families, which included 3 different itineraries. This booking was for Cancun, Mexico, included flight and all inclusive hotel. The 3 families included mine (family of 4), second family (family of 4) and third family (family of 3). Week before our trip, I had a family emergency due to my dad's sudden heart attack and had to cancel my trip to visit my dad instead. My husband called and cancelled our itinerary for flight. Expedia does not refund the money, instead, provided flight credits. An hour later, I called them again and requested if I can use my credit to fly to meet my dad instead. The agent on call said, "Your flight has not been cancelled ma'am." I re-stated the four names in my family and mentioned "my itinerary" and requested to check again.

We filed a claim in regards to a recent cancellation of a package deal on Expedia. We tried to cancel this reservation last Friday, December 11th, 2015 and we had purchased the top travel protection available that stated that we could cancel one time for any reason. In short after an hour of arguing with a representative who was extremely rude, we were refunded only the hotel portion of this reservation. We were not refunded for the flights.

I was going to Sydney Australia for a work assignment for 6 weeks from 11/29/2015 - 1/13/2016. Since I was going to be gone for the holidays, I thought it would be nice to fly my fiancee to Sydney so we could spend New Years together. Days later my trip was postponed due to international work visa delays. My work assignment was postponed until further notice. I did not know exactly when and if I was going at all. So I called Expedia to cancel my fiancee's flights. These were not cheap flights. Total without tax was $3,143.70. I called on Thanksgiving Day to cancel and spoke to an Expedia agent. Before canceling the flights with him, I stated several times that I wanted a refund. He said "yes no problem" and that I could ignore the credit voucher email that my fiancee would be receiving. I said "are you sure" and he said "yes no problem.

Using their website inadvertently booked a motel room in Portland, Maine not Oregon. I attempted to correct this mistake on the website by starting completely over. I found that even though the map showed the Portland Oregon Zoo and Airport and all the correct landmarks it kept booking to Portland, Maine. I finally got it to correctly ID the Oregon location and when I processed by hitting Confirm it still booked the wrong location. I cancelled it and booked elsewhere and was still billed by the motel. I promptly called support and they said there was nothing they could do. I'd have to deal with the motel directly. I requested a coupon or voucher for my troubles. NO was the response. Expedia quoted me in writing on 8 days worth of car rental through Dollar/Thrifty and despite returning the car early, they overbilled my card by $156 and refuse to resolve the overbilling. Steer clear. They don't care about resolving, just billing!

I had planned a trip to NY for my daughter's graduation and had to cancel unexpectedly due to my husband's illness. I phoned Expedia two days before my flight (as per their website instructions). I spoke to a representative. It took nearly an HOUR on the phone---as they put me on hold---obviously from a call center---where they had to phone the airline... The hotel... Their supervisor... And so on. In the end, I was told I would have to pay for the first night in my hotel and the air ticket was not refundable. Two days later I received a call from the hotel asking why I had not checked in. Expedia hadn't sent a cancellation confirmation. I called Expedia---twenty five minutes later, I was told it was cancelled. I just had another email from the hotel---and my reservation has YET to be cancelled... Customer service is EXASPERATING. I will not do business with them again!!!

Rented a car with Expedia when I booked my flight. When I arrived in Las Vegas and came to pick up the car I was told that I had to take insurance, cheapest one $40 per day (was their 16 days to visit different national parks), was not happy, car was already paid so could not cancel it. When I returned the car talked to the Hertz manager, told him this was more than I pay in Canada for a yr of insurance, told him I was forced to buy this insurance, nothing was explained. Told me he would look into it and send me a email to discuss. He did nothing, never contacted me, just charged it on my Visa. I got a email from Expedia asking to comment on trip. I mentioned this to them, nothing happened, great service from both Expedia and Hertz.

Last year, I was given what I told was to be a credit. I had been given false info which cost me in excess of $50. I thought at that time I had been treated fairly. Yesterday, when I tried to use that credit (now called a voucher or coupon, it had limitations as to where I could use MY $50.00 credit). After 6+ hours of approximately 15 service reps, a few supervisors, and one manager, the majority of which lied, stalled, kept me on holds of 15-30 minutes, hangups, gave me incorrect numbers etc (I know, why hang in there so long?). It became a challenge, and I became more and more amazed at how this company is deceptive, fraudulent, and posed against the customer.

Purchased travel insurance plan for $270 for expensive ticket, they are not letting me to cancel and asking me to call airlines and insurance plan. Worst experience with customer service, after spending 3 hours on the call, basically one of their manager hung up on me never called me back. I'll never book the ticket again. Insurance plan they offer on their website with beautiful testimony is a lie.

Expedia customer service lied to us and misled us. It was the day before we were to travel on a 3 week holiday to Europe. We had contacted them 2 days before in regards to an erroneous spelling of one of our travelers middle name. We were not sure if this was to be an issue. Upon inquiry, no one could clarify for us. We contacted the airline (Qatar) directly first. They informed us as Expedia had made the booking, Expedia will need to request the change. After 2 days of attempts with Expedia by another member of our party, I called again on the day before our travel. After emailing them passports details, etc... I remained on hold all day (9hrs) with customer service who periodically (every hour or so) got back to me to inform me it was happening.

Booked a room July 8- 11th and when print out came they had Jan. 8-11. Non-refundable cancellation. They cannot speak English very well and after making sure they had proper dates I gave my credit info. Now we are out $509.76 and Howard Johnson do not have the money to give us a new date. They are not a very honest company. Any suggestion on getting some money refunded would be appreciated.

Cannot book seats in advance. You have to wait until you arrive at the airport. That means you end up in the center seats and if the flight is overbooked you may get bumped. You also have to board LAST after everyone else.

I received an itinerary from Expedia that had the wrong times for my flight. They admitted the itinerary was incorrect. As a result I missed the return flight home and it cost me as much to purchase a new one way ticket to return home as the original flight. Calling Expedia was a nightmare and they constantly put me on hold for 30 minutes or more. My final call was over 2 hours long. They requested I respond to emails with my ticket and proof of my incorrect itinerary which I did. However even though I had emails acknowledging they received the information the people on the phone would deny receipt or if they did see it one day the next person I spoke to would say they had no indication.

I made a flight reservation for my husband and I and our 3 kids. I called Expedia not even 24 hours later since something came. My daughter's passport got lost in the mail so it was not going to arrive in time to fly. So I called Expedia to see if they would change the dates of travel. I was willing to pay any fees associated with the changes but was told that my tickets were non-refundable or no changes could be made. The representative said if we did not take the flight we would lose all of our money which was $3,346.00.

I made a reservation for a hotel in Merida Mexico through Expedia. I paid with credit card in lobby. Hotel that was suggested to be cutesy bread and breakfast, 3 star turned out to be a youth hostel, dirty, broken tv and air conditioning. I walked away without refund and since did not pay through Expedia I was stuck. But lo and behold my honest review, confirmed by couple I spoke to on street while looking for another place who had same experience I did, was not accepted by Expedia.

I booked a round trip flight in October for a trip from New York to Chicago. I selected two flights from different airlines to get the best deal. I received an email from Expedia today stating that I was refunded the cost of one of the flights with no other information. I went online to check and the outgoing flight was cancelled by the airline. After 3 calls with excessively long hold times and clueless reps (one call disconnected after holding for 15 minutes) I was told that the flight was cancelled November 16. I was not informed until December 7th.

I had booked a New York trip for New Year's Eve back in July. Just today I received a notification stating my departure from New York was going to be a little earlier so I decided to double check the whole details of my trip and noticed that my departure was wrong. I wanted to leave on the 30th not New Year's Eve, so I called customer service and was told that I had to pay $400 plus all these other fees.

I purchased a shuttle service in Cancun and was charged $119 from Expedia. I found on USA Transfers the same service for $75. I tried to cancel my service with Expedia and they have given me the run around and won't cancel the service even though they state you can cancel your service. Clearly Expedia is not trustworthy with regards to the extra services besides hotels and flights. Expedia is also not the cheapest service.

I have never in my life dealt with such a difficult company. I have used Expedia many times in the past with no problems. However this time there was a change made to my itinerary by the airline. Thus the nightmare began, a painful process that took weeks and weeks to complete. I believe that Expedia is an American company, however it appears that the only contacts you can ever make is through their call centres in India. I am from Australia and they advertise an Australian website, not true as you are still redirected to India. The consultants at the other end appear confused, unhelpful and cannot seem to assist without having to refer you to another department. Everything is a 72 Hour promise for the other department to contact you or resolve the issue, again not true. I will never use them again. The risk are too high to be dealing with an unprofessional company when you are investing a large amount of money in travel.

I don't know where to begin with Expedia. They have terrible staff. They are poorly trained and care extremely little about their customers. They are programmed robots that only cause problems. They overcharged me 2x what I was supposed to pay. After I was reassured 9 times on the phone of my rate and payment, I come back from my vacation and they decide to charge me $1100. Best of all, as soon as I enquire to fix this, they decide they don't want to deal with this problem and hang up! What the hell! Who hangs up on a guest?!

They were giving out great deals for Rio de Janeiro, Brazil for a few weeks away. Book a trip. Find out after booking that Brazil requires a Visa! Which they failed to mention. And You can't get a Brazilian visa within 5 weeks. Not even expedited. Then they tell you how the trip is non refundable and how it's "not their job" to tell you you need a visa. So, basically, they reel in people with these cheap deal trips that they know people can't actually go on. And then they tell you you can't have money your back, and then probably book another poor unfortunately soul in the same seat you already paid for!

I have spent a total of 3 hours on the phone today with Expedia's so-called managers and have currently been waiting 2 hours for a call back. They are truly the most unprofessional company to do business with. There was a name error on the passenger of our daughter's plane ticket home from college. Somehow or other the name on the credit we used to pay for the ticket (which is my wife's name) was used as the traveling passenger.

I beg you not to waste your money and use Expedia. First, they suck you in with a "better" flight deal by not including any luggage. Second, if you want to alter your dates, they tell you they charge an extra $50 euro plus the "flight difference" but it will end up close to the amount of a new booking. I had this terrible encounter and have learnt it the hard way. They use people who cannot even understand English in the first place to cut cost so it makes that experience even worse. So, you have been warned and again, you are better off booking directly with the airline because the few dollars you will save will go down the drain very quickly. I felt like a prisoner with no choice but to pay the exorbitant surcharges to alter my flights. While I do understand I have to pay extra but this is EXTRA to another level!!!

I bought my husband a 4 day trip so he can see his parents and from the beginning it started bad. At the airport they said that they were waiting for someone to come and fix the airplane. Whattt??? Are you serious? So now he is late to get on the other plane and once he gets there they cancelled the flight until the next day so now he has -2 days wasted in the airports! And they don't even bother to get him a hotel room. He has to stay in the airport the night until 10 am so he can get the other flight. Well that's the last time we travel with this site!

I used Expedia to book a hotel room and was charged by Expedia and the hotel. The hotel charge was much lower than Expedia with both charges appearing on my credit card. When I called Expedia they called the hotel and told them they had to refund me their charge. This transaction took thirty five minutes. When I asked why I had to pay the higher amount Expedia stated they needed to collect their commission for using the website. This commission was in excess of thirty dollars.

I purchased a plane ticket - and unfortunately had to cancel it. I phoned Expedia - twice - to confirm the rules for cancellation. I was told - twice - that the fare would be refunded minus a $ 350.00 cancellation fee. One week later, after thinking about the fee, I decided to cancel the ticket and take the hit. It is at this point that Expedia informs me that there will be no refund, but a travel credit for future use. This was not what I was promised 1 week prior. When I informed the nice lady about this, she confirmed that indeed there was a note in my file that I had phoned and was told that there would be a refund, less the $ 350.00 fee.

23rd Sept 2015, bought an air ticket from Expedia. Bank statement showing that the Merchant had charge the amount of the air ticket (RM2,950++) but we didn't get any confirmation of the booking from Expedia. Me and my boyfriend been inform that, the booking was cancel, will proceed for refund, and the refund will take about 7 days. After a week we called to ask for the latest situation of refund. The customer services helpline promise to giving back a call after 3 hours, but the end we get nothing! We did try to visit the office in Kuala Lumpur, but the people we meet there told us ''They just using address here, there is no one from Expedia in this office. Their office in Singapore."

Following the booking of an Expedia flight from Charlotte to Barcelona, Spain, my business partner was unable to view his itinerary by setting up an Expedia account, and unable to view his itinerary by using his email to login via a customer service 'view your itinerary' section of the Expedia website. Multiple calls were made to try to resolve the situation, but the lengthy hold times combined with the passenger's limited ability (as a restaurant owner) to allocate an hour for each call he made led to his departure without ever personally receiving an itinerary of his trip to his email. The Expedia terms and conditions state that changes are possible within the first 24 hours after the flight is booked, but because the Expedia representative left an obvious letter out of his email address, he never received an itinerary within the 24-hour window that he would have been eligible to make the necessary change.

Have booked a travel ticket through Expedia and trying to reach executives to know why the reward point didn't show up in my login account. I have been put on hold by 4 reps almost of 4 hrs and finally no resolution. Very worst service. Would never recommend anyone to book tickets through them!!!

I spent over 2 hours attempting to change my flight. Everything Zappos.com's call center is Expedia.com's isn't. The call center is located in the Philippines. The employees do not understand even a basic competency of the English language and use Pentium 1 era computers that are VERY SLOW. I WILL NEVER use their services ever again!

Do not book with Expedia/trivago!!! (same company). I am still owed a refund from August because of a fault on their part. This is my experience with them. I searched for accommodation for 7th-8th August 2015 on trivago, checking several times that I had searched the correct dates. Chose to book Eden house in Key West. After having driven the 4 hour drive to Key West from Miami we went to check in to the hotel. We then were told that we were booked in for the 28th August 2015! The lady who worked at the hotel said that this has happened before and that if the hotel is not available sites such as trivago change the date to one that is available. Eden house were fully booked and so we were unable to stay at the hotel. The lady checked for other hotels for us but there were none available under 350 dollars as it was a special festival weekend and the ones that were available were at the other side of the island.

I was looking to book my flight on expedia.com for my honeymoon next Oct. I looked online and found the ideal flight that I wanted but couldn't figure out how to mix and match the departing and returning flights, so I decided to make a phone call to Expedia. After getting in touch with a representative she told me you were only able to customize flights on the phone, which is fine. She found me my flight and I said "great I will call back and book". She said she can't guarantee the price or that the flight will still be available. This I knew.

Hello everyone. I got a fabulous story with Expedia and here it is. I bought my return ticket in September then I need to change my first trip one day earlier, from 26th Nov to 25th Nov. I called the customer service and it took 90 minutes until they found a seat for me. They asked for 550 dollars for that change and I used my new credit card to pay for it. They asked me if I wanted to pay with the same card as I used in September and I repeated loud and clear, I NEED TO USE MY NEW CARD AND HERE ARE THE DETAILS. After that they accepted it and said there is no problem, all done, have a good trip.

Beware of Expedia. We booked a hotel in August 2015 at a Sleep Inn. When we checked out of the hotel, we were given an invoice showing the amount we owed. When we received our monthly credit card statement, we were charged a higher amount. We investigated this problem and found out that Sleep Inn uses Expedia as their booking agent. We reported the overcharge to our credit card company but they were not able to get it resolved in our favor. The lesson we have learned from this experience is not to use any online booking service that uses Expedia as their agent.

When changing my husband's flight, was told there would be a charge of approximately $100. That's fine, when the charge showed up it was double what the entire round trip flight was. Would have been cheaper to just buy a new one way fare and pay for original round trip fare. Impossible to reach someone at Expedia to try to resolve. Will never use again.

Booked a ticket for my son on Expedia. He flew out and joined us for a holiday. We decided to extend his stay with us. I called Expedia to change his flight. November 8th return was changed to November 14th. All costs were accepted, credit card was provided and new itinerary was issued. It took an hour to get this done. On November 14th when my son reached the airport at 4 am he was told by the airline that his ticket had not been reissued by Expedia and he could not fly.

We reserved a hotel room at a pet friendly hotel. When we arrived we were told the hotel was not pet friendly. We spent 3 hours on hold trying to get our money back. They are very good at taking money but simply put you on hold until you give up if there is a problem. I will never use expedia again.

I was trying to book a flight to a business location by using Expedia. Everything was going good until it was time to confirm my payment. I received a message that there was a problem, so I contacted the company and was told that their system was down and to call back in a hour. While I waited for the hour to be up I decided to check my card balance online where I discovered that Expedia put not one but several holds on my card rendering it useless to make any other travel arrangements. I made over 20 phone calls trying to get this resolved. I was on hold for a total of 4 hours just to get told the same old story. The customer service is very rude and cant speak proper English at all. I will never use the services again! Other shouldn't either!

A woman with no ID booked a trip on my credit card. I'm a man with a name that is not even close. I had to get the Vancouver police to deal with it. I got a Email asking how this stranger liked their room. The crooks must have stolen the info from online shopping to have the email also. I asked Expedia why a person with a different name than was on the card could booked. They protected the crooks info calling her the customer. Damn idiots. If they will take any info as long as there is a sale in it for them. How can you trust them. No integrity here and their customer service sucks. I was the one that got treated like the criminal.

Booked a 3 star motel Coco Key in Florida. Paid Expedia upfront with my credit card and was given reservation number and assurance that room would be waiting and that no other charges would be incurred. Got to motel and was charged $76.86 plus $50.00 supposedly would be refunded no later than 3 days after check out to my credit card. Got in room & roaches were everywhere, even crawling on linen. Went to front desk. Was denied a refund. Called Expedia - guess what was told. I would have to call back during regular business hours. Needless to say I will never book with Expedia again.

I purchased a round trip ticket for my son based on a verbal approval from his manager allowing for the time off. Unfortunately due to attrition the time off was revoked. I purchased the "insurance", because "things happen" according to the Expedia check out. Well, I bought the insurance, because things do happen. However, after multiple calls and emails including a call to the insurance carrier and speaking to Ann - I was advised that if my son had lost his job this claim would be covered. I am disappointed for my family, but much more concerned about the fraudulent practices that Expedia is using to scam people out of their hard earned money. Time to buy direct, or turn to Captain Kirk to negotiate my next airline purchase.

My girlfriend and I were in the mood to book a tropical vacation in January 2016. So we set off visiting web sites of the major agencies and decided on Expedia. It was at Expedia we spoke with a booking agent by the name of Elvis; we spoke cordially and eventually shared personal details of our lives. Karen and I are avid Patriots fans, and Elvis has divulged he had moved from India to Chicago then back to India again to be with family.

Unbelievable with my experience with Expedia.com when I purchased two tickets and booked hotel with them for a long weekend. It turned out the tickets are non refundable. I got very sick a week before the travel. I called to cancel the tickets and I was told "no way", they were non refundable. I travel a lot internationally. There is no way the air tickets were not refundable. I remember one time I missed the flight in HongKong. The flight attendants were very friendly and re-issued another air ticket for the next day flight without any charge or hassle, even though it was totally my fault/late for the flight. The fares I purchased through Expedia cost me $1500. I am NOT going to lose it just like that! The customer service agent was NOT helpful at all at Expedia! I would never use them anymore!

Booked a package and Expedia website had an error when loading my payment information resulting in the wrong room type getting booked. Took 3 calls and over 2 weeks to get any response. The 3rd call is when I lost my patience and that was when I got the results I needed. It still resulted in more money that I had to pay. Worst customer service I have ever experienced with respect to follow up. If they say they are going to take care of something, be prepared to call them several times. Supervisor training is questionable. I will say that I feel bad for the initial people picking up the call because they have very little control in being able to resolve an issue. Learned my lesson and not booking with Expedia ever again.

Because not any complaint page available at EXPEDIA.COM, I have addressed my complaint to President and Chief Executive Officer, Expedia, Inc. Mr. Dara Khosrowshahi. I hope it will be in best hands to find the solution. Some weeks ago I was looking for a car for our Israel report trip. One day was on the homesite offered in the category of Standard 4 or 5-Door Car Vauxhall Insignia (with the magic word or similar), second day VW Passat, both fitting well to our needs. As soon I made a booking by clicking on the VW, there was offered special well sounding insurance for another $66. OK it is good to be insured. In few seconds I received confirmation voucher for $127, where was mentioned Standard 4 or 5-Door Car Mazda 3 or similar plus Insurance Travel Protection $66.00. Nothing about Insignia or Passat.

If you use them and there is a change it will cost you. Do not book through them when you can book direct with the hotel or airline. Makes no sense to use them as a middle man. You do not save any money what so ever but expose yourself to non-refunds, penalties and poor customer service. For instance to make a change on a simple hotel room booking date it instructs you to go to upcoming and click on change. Those buttons do not exist on the web page.

I was rejected to be on board due to incomplete document which I was not aware of. Expedia took no further action to contact customer or notify customer that there is an extra step the customers need to be responsible for. They claimed that the information was there once I made payment. Yet once they sent me the invoice and purchase confirmation, they didn't bother to include it on them because it would be too convenience for the customers. They expect customer to inspect every inch of the website to find out the information. Expedia did a very horrible job in providing assistance once I asked for their help.

I reserved a room. In the confirmation found out different information they changed so tried to change in the information page it said to change it. I have to cancel first then to reserve another one. When I cancel it, it said they will return only half of my money. I called them why if this was their mistake and I wanted to change it, they said the hotel charge a fee for cancellation. I called the hotel they told me they do not charge unless the cancellation is 48 hours prior to check in. It was done 6 days before. Called them back but they said they couldn't do anything and will return only 50% of the total amount I paid. I hope my review help someone to not happen the same thing.

I went online to reserve two hotel rooms. Wound up on Expedia's website. They had "special unnamed" 3 star hotels with a great price that you do not see the name of the hotel until after you book, BTW, it is non-refundable, also. I chose that after seeing their hotels listed that fall in this category, such as Double Tree, Holiday Inn Express and other well known hotels. After the name was revealed, it was a no name, 2 star hotel that shares a parking lot with a strip club. I immediately called Expedia, and of course the customer service people are non-Americans, they assure me this is a 3 star hotel and I can cancel if I wish, but I will still be charged. To say the least I will not be using Expedia again and will do all I can to warn others.

NEVER NEVER EXPEDIA. Already start telling my friends NOT to go through Expedia. Made 4 phone flight tickets booking. All flight seats are scattered, not sitting together. Worst nightmare is a name spelling mistake to 1 ticket. Upon receipt of email, called Expedia immediately on this mistake, they ignored. So I called Air Canada (AC) + CX on this. AC very helpful, called Expedia + emailed on this mistake + not to issue ticket. Expedia Issued ticket. Now asked me to cancel ticket, to rebook at much higher fare. Expedia REFUSED to take up responsibilities and it is more > 1 month, still refused to amend Mistake. Very frustrating, as air fare is getting more higher and also hardly any seat left. HIGH HANDED. Just want to close sale. NO SERVICE. This is FIRST and LAST through Expedia.

EXPEDIA = FRAUD. The horror: Expedia customer service staffers are poorly trained and their internal communications completely chaotic. I received 3 different figures for a reissue fee on a canceled flight. And on the basis of the first 2, I decided to cancel and changed all my plans. When I actually did cancel a week later it cost me far more than I was told. I spent 6 hrs. on the phone and never got anywhere. EXPEDIA = FRAUD.

I was told that it was me no matter if it was the wrong email. Even if I did not receive a confirmation from my account with them and I would still be charged with no comprise of their mistake. I will not use their service and I will contact my bank as an unauthorized charge.

First thing, I don't travel much so when I do, I don't want to be going through 2-3 connections at different airports. I hate airports and want to spend as little time as possible there. I spent the extra money to fly from Atlanta to Key West for the power boat races as we do every year. We make one stop in Miami or Ft. Lauderdale, coming and going. It's simple.

I recently purchased a vacation to Vegas for 2. Tight schedule for both and a much needed getaway. I purchased the flights, the Bellagio airport transfers, and trip insurance. Total for 3 days... over 1000. I found out I have to cover someone at work (hospital/12 hr shifts) a day before we are scheduled to return. So I called to take advantage of the insurance which states that 1 change can be made prior to departure.

They offered a voucher of $100.00 for the next trip and before making the booking for a hotel. I called Expedia about the voucher and an agent confirmed that everything was perfect. When I got at the hotel there was nothing. I called Expedia once again and they told me I was not able to use the voucher and they never solved my problem.

Expedia may once have been an okay travel agent but they now are the worst in the business. I have lost so much money and been so frustrated dealing with Expedia that I will never book with them again. The last two times booked with them they got the flight times wrong. I had to call customer service... which is something you never want to do. After waiting on long lineups I finally got a real person. They told me I could change my flight but it would cost me a lot of money, even though the airline rules said there was no charge and Expedia policy states they don't add charges. They do and they did. Then they made me call the airline and make the changes myself. I had flight insurance that Expedia sold me but Expedia said it was nothing to do with them so I should contact the insurer directly. I did and could not get anyone. Changing my flight cost me 400 dollars plus 40 dollars on useless cancellation insurance.

Time and time again, Expedia proves itself to be the most cumbersome, unfriendly user experience. It is impossible to make any travel changes and the customer service reps cannot seem to fully understand the extent of the change needed or required. Disappointing to say the least. Not worth the savings on the time and effort spent to revise things.

I enjoyed a recent holiday in Rome but the car booked to take us back to Rome airport did not arrive at our hotel and we had to take a taxi. On return I made 3 phone calls and sent 3 e-mails to Expedia. No satisfaction from any of these although they continued to say that they would solve the problem within 48 hours (it has now been over a month). It is only for a small amount (30 euros) but it is the principal of not being able to contact someone to deal with the problem and lack of follow up. I will not be booking with or recommending Expedia. Very disappointing customer service.

I booked a pet friendly hotel with Expedia and drove 5 hours to my destination. When I got there, the front desk clerk at the hotel told me they do not accommodate dogs and she have to cancel my reservation. I had a gut feeling after reserving this hotel with Expedia because my trip was originally purchased for Baltimore's Inner Harbor but after purchasing, I noticed they had two of the same hotel in the area, so, I google the address and to my surprise the hotel was not for the Inner Harbor, but it's outskirt. I called Expedia and was apologized to and transferred to a manager who NEVER picked up the phone. I decided I would leave the reservation as it was but was I disappointed on arrival! I will never use Expedia again for my travel services.

In mid October 2015 I booked two tickets from Freeport/Bahamas to Ft. Lauderdale (35 minutes/ $635 flights!) with Expedia. On Nov. 10, 2015 they informed me that my return flight has being changed from a 35 minute non stop flight to a stop over flight via Nassau/Bahamas for about 12 hours - plus overnight! Naturally, I was not taking this flight and clicked on the call back bottom of the e-mail. After waiting for hours for a call back I decided to book a similar trip with another Airline since there are limited seats to the Islands, so I booked 2 complete flights with Delta returning one day later - but in the morning.

My wife and I were on our honeymoon and we decided to book a room through Expedia online. After selecting the correct hotel online and hitting the confirm button, we received a confirmation email at the same hotel company but at a different location in the same city. I called Expedia to bring up this issue and they told me that the hotel policy was no refunds for cancelled room stays. I tried explaining to the operator the error on behalf of Expedia and he did not seem to understand as he kept repeating that the hotel did not offer refunds if we cancelled. Finally the operator called the hotel and asked them if they would issue a refund. When the operator got back on the phone with me he told me that the hotel would not grant a refund.

I have booked through Expedia for years because I have been an easy customer who does not complain or cancel/change reservations. I booked a flight from San Francisco to Newark on Nov. 10 for a certain amount 12 pm. The next morning the same exact itinerary dropped in price on their website. I called customer service to try to get the best price guarantee and was told to cancel and reserve a new reservation. After several attempts on his end, he could not book the new reservation. The page was still showing the cheaper price for a different arrival flight. I authorized him to book me on that flight instead. Then he tells me that the price is different again! I pulled it up on my screen and saw that the cheaper price was still showing for me. He then told me to screenshot it and submit to the better price claim knowing it was a different arrival flight.

Expedia does not correct their errors in booking. I requested a Times Square Hotel "W". I requested a view of Times Square. They booked me across town at The Westin and even stated in my request a view of Times Square. MMMMM kinda hard to do, when you book me in a completely different hotel and neighborhood. When I tried to resolve their mistake, I was passed around on two separate occasions for over an hour each. I guess this is their way of not taking responsibility for their frequent errors. I was told too bad. Poor service all around.

I live in Singapore and booked a flight + hotel trip for my wife, sister-in-law (SIL) and a 12-year-old nephew to Taiwan between 29 Oct 2015 and 2 Nov 2015. I paid according to the full rates on the EXPEDIA website online for the three of them (all at the same adult rate x 3) but when they arrived in Taiwan at the HOPE CITY SUNGSHAN HOTEL, at 9 pm at night, after a long journey, the hotel insisted that the booking were for a double bed (which could only fit two adults) and that they had to pay extra of NT 500/night for my nephew, totaling NT 2000.

I purchased a ticket from Expedia and decided to change the date of the returning flight. Before making any purchase, I always read the terms and conditions for any hidden surprises. When I called the airline to make the change they told me that the flight was a non-changeable flight and that I needed to address this situation with Expedia directly since I purchased the ticket through them. Read the electronic ticket terms sent by Expedia again before calling them. There was nothing in their terms that said that the flight was non-changeable. Yes non-transferable and non-refundable but not non-changeable.

On Nov 03, 2014, I booked a trip through EXPEDIA. I called to cancel my trip because the area I was flying to was affected by the hurricane and most of the hotels were closed due to the damage. I never got a cancellation email of my flight. It appeared on my future trips in My Account on Expedia's website. I've called customer service 4 times, navigating the difficult telephone menus designed such that you never talk to a human being. Each time I got a hold of a human being, was transferred from one department operator to the next each one saying they can't help me and that some other department handles issues related to my missing flight. Each time I was transferred, the call was dropped after 15-30 minutes of elevator music.

I booked a rental car thru Expedia when my son had his car accident. I did the research, booked the reservation and talked to them. At no point did anyone or anything say that the payment method had to be under the name of the person renting the vehicle. Not sure why that matters anyway. When I got the reservation in my email the day before I noticed that statement and called and cancelled the rental. Expedia had already charged my credit card for the extra insurance even though the vehicle was still on the lot. I was not scheduled to even pick it up until the next day. The rental was cancelled directly with the rental company without any issue at all and the actual rental was not charged to my card.

I needed a full size pick up truck so I reserved one. I received a confirmation from Budget Rentals in Norfolk (ORF) via confirmation. I had to change only the date. I spoke with a customer service representative who assured me all other info was to remain the same. Meanwhile I was informed that if I needed a hotel room with my reservation it would be provided free of charge. I replied that I did not need a room, just a truck. He went on to say that the nearest hotel for me is at the Red Roof Inn. I reiterated that I live here, no need for hotel accommodations. I was charged $98.46 on my debit card for what I thought was the fee for rental.

Made reservation in Puerto Rico at hotel 3 months in advance of trip. Upon arrival went to taxi stand who informed us that the hotel was no longer in business and suggested we talk to the airport liaison for local help. They were very helpful and confirmed that hotel was closed. Since our cellphones did not work they connected us to Expedia. They had no idea that hotel was closed. The airport concierge gave suggestions to the Expedia representative but she keep suggesting hotels that were inappropriate nor even close to our original hotel reservation. After an hour online with Expedia with absolutely no help we hung up and went with the local airport help. After returning to home I tried contacting Expedia and got absolutely no response. Will never use them again and suggest others do the same. Worst travel experience of entire life.

We booked 2 tickets for Hawaii for this November in March. April my husband was diagnosed with Bladder Cancer and we were forced to cancel our vacation in April (for November). Expedia will not refund the $1,500.00 - my husband has since died. This is the worst treatment I have ever encountered. We have been an Expedia customer for years and Air Canada confirmed by email that TD Expedia is responsible for the refund. A credit has been issued that I must use by March 16th but I am in no frame of mind to travel anywhere as I am grieving my loss and this is just unacceptable in my opinion.

I travel a lot for business and pleasure. Practicality in arranging my itinerary is a priority; thus, I made the booking with Expedia Singapore. Bad decision... I normally book everything online, but since I wasn't sure regarding a visa requirement for transiting in Japan, I specifically called the support line. As an Indonesian, we need a visa to go to most of the countries in the world. The schedule that I wanted to book is from LAX to CGK (Jakarta) with a transit in Japan; however, I notice there's an airport change. I wasn't sure if that airport change would require me a transit visa or not. The agent from Expedia Singapore assured me that no visa required and I could book the flight with no problem, so we went ahead making the booking. Since I wanted to confirm, I called the Japan Embassy in Indonesia the next day; I was told otherwise. Visa is required for my flight.

On 11-10-15 at approximately 1:00 pm, I booked a room at the Super8 motel in central Phoenix. As soon as I hit book, I realized that the room had been booked for 3 nights instead of the one night I required. I hit the change or cancel button on the itinerary, but it just led me to questions. I called the number listed for Expedia within 5 minutes of booking the room. They said they could not change or cancel the reservation as too much time had expired. Five minutes? They said they would have to call the hotel to get permission to change or cancel the reservation which they did. Apparently only the manager of the hotel can make that decision and he was unavailable. Is there something that can be done?

Completed price guarantee form 1 day before hotel check in per Expedia instructions. Never heard back. Called customer service - 1 agent said price guarantee is for 48 hours after making initial reservation. Not according to their terms and conditions. Second phone call to Expedia, disconnected after 45 minutes of waiting. Third phone call told my request was rejected because even though I booked through Expedia, because I paid the hotel directly.

There website looks good and flashy but if you ever have to deal with there customer support, it is worst possible department.

My wife and I booked a long weekend vacation package in Las Vegas through Expedia.com. Though it's unusual for us to do so, we also paid for the extra "trip protection" which was supposed to allow us to cancel for any reason and receive a refund. Unfortunately we ended up having to cancel as my wife's father passed away shortly before we were supposed to leave. Expedia refunded us for the hotel and told us we had a "credit" with Sun Country Airlines for the flights. They also mentioned that when we rebooked new flights we would be charged a change-fee but Expedia would refund us that amount as our trip protection covered it.

We booked a flight from Buenos Aires to Patagonia on Expedia and the airline LAN changed the return date of the flight to the next day so that we would not be able to make another flight to Rio which we had also booked on Expedia. I called Expedia to let them know that the flight change would not work. After spending about 5 hours on the phone with them being bumped around, put on hold for 1 hour while they tried to reach corporate, we were informed that the only thing they could do was cancel the flight and return our money. The prices of flights had gone up in since then so we were unable to book a comparable ticket. Also I was able to book the exact same flight again on Expedia (for a flight I was told was cancelled) 3 days later which Expedia told me would not be possible. I have been put on hold once again for 1/2 hour so far as I call to try to sort through this once again.

Traveler beware. This is not a reliable service for any type of travel. Confirmations stated on itinerary are not confirmed and you are left to pay out of pocket. Customer service gives you the run around and credits which will never be used. All over $52 request for services paid for but not used. Not the amount that matters it is the principle. DO NOT USE EXPEDIA. Book directly via the airline, hotel and ground transportation. No money saved is worth the aggravation.

I booked a flight through Expedia and received a confirmation - not via email but on the webpage itself. It took credit card etc. It said I did not need to do anything else. On the basis of this confirmation, I booked train from venice to rome, where my flight left from, and hotel in Dublin, my next destination. The next night, which was the night before the flight I went back to website to see how I get confirmation/boarding pass for airline to be greeted with message saying that the advertised airfare was incorrect and that it had gone up by 130 euros - did I wish to proceed. This notification was not emailed to me, it was posted on their website.

I booked a flight through Expedia that I subsequently had to cancel, no problem with that process. The trouble began when trying to use my flight credit. First, there is NO WAY to use flight credit online, you must call. Found the flight I wanted online and called the 1-800 number. Spent 30 min speaking with an agent who ended up hanging up on me. Called back... spent another hour on the phone trying to rebook. The agent tried telling me the flight was $200 MORE than what I was seeing it for online. She placed me on hold for another 20 minutes before coming back on the line and saying I would only be charged the $200 booking fee. Great right?! NOPE! Never received a confirmation email nor a charge on my credit card 5 days after the call.

I booked a flight through Expedia which uses the carrier AirAsia. Have been sent the wrong itinerary and one is blaming the other. No one will change the itinerary which is just a name error. The flight will not let me board without the correct name. As it stands I've just thrown away 400.00. I'm extremely stressed over this as I am a carer and was so looking forward to a break. Never ever book a flight through Expedia. They have basically stolen my money.

I had booked a hotel for October 26th through Expedia. When I arrived at night at 2am in the morning, the hotel informed me that all rooms were full, there was nowhere to go, there was no customer support from Expedia available and afterwards they refused to refund me for the hotel and charged my credit card anyway. Long story short, it's a useless platform with an even more useless customer support!

I will never book with Expedia again. Why? Because on a recent visit to Sark in the Channel Islands I booked a twin room for 2 people at the Clos De Vaul Creux Hotel and was told there were no vacancies for a twin room, so I booked a double. When I arrived at my hotel I had paid for both. The same mix-up in Guernsey and Jersey. A very expensive holiday.

I have called Expedia's customer service numerous times over the years and every time I have received someone from another country, who speaks very poor English and doesn't understand what I am saying. Due to this, I now book 90% of my flights directly from the Airline website. I only use Expedia for Rental Cars.

We bought three vacation packages for 2 adults and one person, that included airline tickets and hotel all inclusive for three. They booked us with Frontier. After we have paid for the vacation for three we ended paying $178.00 extra for two suitcases and reservation of the seats online. We got to the hotel 1 1/2 hour before the schedule airline departure and when we got to the desk they told us that we were not in the people taking the airplane and that they can book us four days later for $250 per person. We had to buy tickets on American Airlines. Then when we got to the hotel we only had reservation for two adults and not the four year old.

Couldn't book online as Wotif has new policy so had to Ron customer service – was told have to pay full price off Accom on credit card and later Wotif (Expedia) would refund $200 (value of voucher) to my credit card in 7-10 days. Extortion!! They get paid for voucher valid for 12 months then you have to repay for voucher until they issue refund on your own money. Illegal – immoral extortion by Wotif ie (Expedia) once again.

I booked three business class tickets on Air France, Los Angeles to Paris, and received email confirmation of the booking: "This email can be used as an E-Ticket." The confirmation had an Expedia itinerary number and also an Air France confirmation number. I was notified by my credit card company that my card was debited for the amount of the tickets. Then, 24 hours later I received an email from Expedia asking me to contact them as the 'airline had not acknowledged the flight and/or fare'. When calling Expedia I was told the seats were still available but now at a cost which was sixty percent higher than what had been confirmed in the confirmation email. I spent a considerable amount of time making the reservation and then on the phone with several Expedia helpline people and can only conclude I was seriously misled and should have booked the tickets directly with the airline.

I booked a room through Expedia for Halloween weekend. The reservation was for the Clairon Hotel Midway- Chicago Illinois. When my boyfriend and I got there to check in Expedia didn't have the hotel reservations for us. They hadn't sent it over to the hotel or anything. I was told there was no info with my name or the conf number. The woman at the front desk said "Well there are no room available." So we went back to the car and started calling around for other hotel rooms and finally found one that was double the money.

After making a reservation at a hotel I received an email confirmation. It had the wrong dates. I talked with five different customer service people and was told it was non refundable. Explaining it had the wrong dates made no difference. The dates have not occurred yet (11/5/15). I had to pay again at the hotel a month ago. Emails to Expedia have had no effect. DO NOT use Expedia! Call the hotel directly. They are thieves.

I had the worst possible customer service and flight booking experience with this company. Basically, I got ripped off. I booked a flight thru Expedia Bargain fare and turned out, I did not like the arriving date/time when the ticket came out. I got on the phone right away. The customer representative explained the situation and he said nothing can be done due to the policy of "Delta Airlines" and only two outcomes, make the flight or lose $622. AND I ACTUALLY purchased the Travel Protection plan that was being offered by Expedia itself just in case.

We book a trip to Brazil then on to Argentina for January 2016, they change our flight twice to Brazil, after several calls they made a adjustment only to find they never reissued our flight tickets. We again had to fight Expedia to get them to act. Their so called supervisors are clueless. Then two weeks later it happen again to Argentina same thing, our direct flight was cancelled and we were given a new flight a one stop for 5 hours. This Company should be ashamed of the way they do business. I strongly suggest never to deal with this company, once we get through this nightmare I will never do business with them again. P.S. I even called their Corporate office and they could care less.

I am extremely disappointed with Expedia's rewards program as it is a complete fraud. For an upcoming trip, I redeemed my Expedia rewards points for a coupon that is supposed to be applicable to bundle packages booked through Expedia.com. When I proceeded to book my package, the booking would not go through. I tried about 4 times before I gave up and called customer service. The representative's quote for the bundle package turns out to be appx $100 more than what I was able to price out on my own. I found that extremely odd and frustrating.

What started as a fairly simple issue has yet to be resolved and has given me more stress than I ever expected. I had to miss my flight due to a visa error, so I called Expedia to find a new flight for me. After I'd spent about an hour with an agent, the call was dropped. So I spent another half hour with a new agent. Not only did she add an extra $300 to my ticket change fee, but then after I asked her about this she placed me on hold and decided to up-and-leave after I waited 10 minutes. I was handed to yet ANOTHER agent, who ended up charging me roughly $1900 for just the flight change.

I've booked 2 flights on Oct 14 with Expedia, one for my daughter at 11:09 pm, and other for me, at 11:36. But later checking my credit card account 3 days later I saw that Expedia charged me for 3 flight, 2 in my name, same itinerary, generated in duplicity 9 minutes later my confirmation had come. So I immediately called on Sat, 17, at 6:24, and took me 31 min and 56 secs talking to a guy who said had done everything to cancel this second fly that "obviously was a mistake", then as compensation he would "add credit of $50.00 in my Expedia account that I could use for my hotel reservation" (his words). I waited and waited but... NOTHING was done.

Booked three nights at a hotel. Assured direct frequent shuttle to daily destination. Upon arrival found out that this was not the case. Wound up taking very time consuming public transportation daily as opposed to expensive cab rides. Customer service continued with errors again and again in response. They penalized the pay of the person who gave me the incorrect information, putting money back into their own pockets. Their customer's time and experience counts for less than zero. Would not recommend to anyone.

As an American consumer I am being held hostage by greedy travel agencies like Expedia, Inc., Expedia.com and the airlines with which they are affiliated by their self-regulated policies. Customers are not allowed to make changes, cancellations or request refunds for services which are already paid but not yet used. Consumers cannot reserve tickets without purchase. And are told they have 24-hours within which to make changes and cannot make any changes nor request refunds without $200 penalties. Whether disabled or not, any merchant would have been made to make concessions on behalf of the consumer. This is unacceptable. This consumer will no longer book any flights with Expedia.com!

Few things that I found out with my experience with Expedia that I should everyone should know and actually EXPEDIA should highlight it. As it stands today it seems devious of Expedia to omit the mention when selling so called waivers and insurance.

This company is the worst travel agency I dealt with. They can't even call themselves travel agency. This is simply a SCAM. Please put them in your blacklist. They will consume your time, money and won't provide the service you after. In my case, I booked a flight ticket on the phone to Sydney, Australia. They charge the money, promise that the booking is in place and there is nothing to worry about.

I bought two roundtrip tickets through Expedia. By mistake my fiancee misspelled my first name. I have called them to correct my name. According to airlines (Emirates) I only need to pay $50 to correct my name. But the Expedia reps were keep saying I need to cancel my tickets and re-book it for $300 extra money. I called emirates and physically visited one day their NY office to discuss the issue. They ensured me it will be only $50 penalty and my name will be corrected. They directed me to come to them through Expedia.

I was simulating a round trip flight ticket and I received by email the flight tickets without even paying for them (their deliberate mistake) and without having money on my bank account!!! When I told them by the cancellation because I did just a simulation they sent me a bill by email to pay 338 euros for the cancellation although they say is free cancellation within 24 hours. They did nothing for this amount of money! SHAME!!! NOT recommend to anyone expedia.de.

After reserving a car and receiving a confirmation - Went to pick up car and they had none. Poor way to do reservation. Went to Hertz, got one on the spot. Late to work. Expedia and Enterprise failed. NO STARS.

It was my first time using Expedia and I have a horrible experience with Expedia. I was trying to book a Flight+Hotel package from Singapore to Yogyakarta and my booking failed due to a Debit card limit. So, alright no problem... UNTIL I checked my bank account. Initially wanted to rise the limit and noticed that $939 was already deducted (on hold) from my bank account. I called their customer service hotline right after and they told me that the booking didn't went through and $939 will be refunded back to me in 24Hrs. I waited patiently for 24Hrs and guess what? That amount is still on hold. Called them back again and asked about this incident and the customer service officer told me it would take 72Hrs instead of 24Hrs. I then call my bank to check on the status and they told me that Expedia haven't acted on the $939 that was on hold and might even hold up to 10 days.

If I could not even give 1 star, I would. The agents and supervisors gave me the runaround and misinformed me so many times. This is the worse experience of my whole existence dealing with a company. I am trying to contact corporate right now but I can't even get a hold of anybody there. I want to report them to the BBB.

My wife and I booked a 2 night stay in San Antonio under a free cancellation. We canceled our hotel for a better price hotel, Expedia still charged us $248.00. They first said we didn't cancel, but after they heard their recording they admit it was their fault. Still after 2 weeks they still haven't refund us. Beware, don't fall for the free cancellation they will charge you anyway!

I purchased trip insurance with Expedia in case my travel plans needed to change. Of course, they did and I cancelled my flight thinking I would be refunded for the flight that I did not take. The $23 "Protection Plan" did not cover my reason for canceling, so Expedia issued a credit (NOT a refund) and let me know that American Airlines would charge me a $200 re-issue fee when I use my credit on another flight. I called Expedia and they said that my ticket was non-refundable. I asked if it was non-refundable, then why do you offer trip insurance. They then directed me to call the insurance company which basically reiterated that they won't help me at all and told me to call the airline.

I had an experience similar to the one described by many other reviewers. I recently booked a package trip (flights and hotel). When I arrived at 10 pm, I discovered that Expedia only booked the hotel for 2 out of the 3 nights of my stay. The hotel was sold out on the night of my arrival. I called Expedia and was put on hold for nearly two hours before they finally agreed to reimburse me for the missing night. I will never use Expedia again and am considering reporting them for fraudulent business practices.

Booked flights and Accom thru Expedia. Advised we were seniors and required breakfast at hotel - and we were booked by Expedia at hotel not suitable for seniors and no breakfast included - 18.10.15. I also queried why we were Ts there was no sale or direct flights ava from cairns to bali when there was, which would have saved us approx 16 hrs traveling and 50% of our money. Totally ignored requests for cancellation or changes - delaying tactics till too late to do anything. First response time was Ts 24 hrs, then 48 hrs, then 76 hours now 8 days and counting.

We were trying to book a trip to FL in October within 2 weeks of a last minute wedding. Flight, hotel and car for around $1300 through Expedia. Well, the site would accept all of the details, charge the card, send confirmation and tell us everything was booked. A few hours later, we received email no flight was available. It did this three times and each time it put a hold on our funds until bank account was nearly depleted for a week!!!! Ended up booking hotel, flight and car separately and made the trip. But what a nightmare!!!

I wanted to add an infant to the round trip reservation of adults from Tokyo. I made a call to Expedia customer care & chose English option which connected to the call center in India. The agent put me on hold for 55 mins & hung up the call without even letting me know. This continued to 2 days (more than 6hrs). Then I chose for Japanese option which connected to call center in Dalian, China. The experience was even worst. It took me 6 days & several hours on call (on hold & talking) to get the changes done. Won't ever use Expedia again in my life.

While trying to change the date of a departure booked from Expedia website, even after 2 hour, 15 minutes of talk time and 3 calls, I could not do it. They drop the call at worst time and never call back. (They take the number but never call back.) Every time, you will have to start from scratch. The worst is that they have no clue how ticket change works. I called 3 times and all 3 times I was told (very high) different price for changing the departure date. I will suggest NEVER to book ANY international flight with Expedia because if you need anything, you will never succeed. You will keep calling them. Good lesson learnt. Never, ever book.

I booked two rooms at the Hotel at Times Square through Expedia for October 24th. When we arrived at 11:00 a.m., I was told that there was no reservation under my name. I showed them the Expedia hotel confirmation number but to no avail. They stated that they have been having a problem with Expedia; Expedia books the hotel room without checking or notifying the hotel. The hotel staff stated that 20 people were inconvenienced in the same way last week. The hotel was full for that night and I was told that I needed to contact Expedia. I spent almost 2 hours on the phone with Expedia (transferred twice, put on hold, then disconnected, called back and finally got another hotel booked two blocks away for a higher price).

On October 22, 2015, I wanted to book a room for a hotel close to a hospital in Grand Rapids, MI. Expedia came up with a list of hotels nearby. I choose the Baymont Inn for $114.00 per night for October 23 and check out on October 25. I filled in all the information and gave my credit card information. After I completed the transaction, It confirmed my reservation and billed my credit card for four days October 25 to October 28. I immediately called Expedia and explained the error on their website. They told me it was my fault for not confirming the dates before I completed my transactions.

Never try to book your friend's ticket if you use windows 8.1. It happens to me a few times that I cannot add my friend's name in my account when I want to book flights. It may be the issue of windows 8.1, but I hate Expedia due to the unreliable website!

I was trying to book two tickets from Shanghai to Taipei, for 4 hours, the website keeping has error message as "we can't process your booking, please try again". I tried for a few hours, still doesn't work. So, I decided to call expedia.com at 1-800 319-4834 (10/25/15 @ 3:23pm). First, a guy pick up my phone, tried to book the ticket for me, it still doesn't work. He then cut off the phone. I call again at 1-800-397-3342 (10/25/15 @4:46). A lady, her name is Princess, she tried to book the ticket for me, it doesn't work. She then told me that my credit card been declined, asked me for another card.

I booked air travel and car rental from Costa Rica to Nashville Tennessee! USA through Expedia. They debited my bank account immediately upon booking. When I arrived in Nashville, I was asked for a credit card by Dollar Car rental. I only have debit cards, I pay cash. The car was already paid for. Dollar rental ran a credit check on me, and I showed no records. I don't owe anyone money, and here in Costa Rica, as far as I know, banks don't issue credit cards. I was deemed unworthy of being allowed to have the car I had already paid for. They refused to refund my money. I've tried to contact Expedia through email but they insist I call internationally. I tried the number they gave me and it will not accept wifi type calls. That is my only means to call the U.S. So they took my money, refused the service, leaving me stranded at the airport.

I am completely unsatisfied with the way I was treated when dealing with this website. I was trying to book a flight, and instead of it going through, it told me to try again within a couple minutes. After doing that, I received the same error. So, I never booked the flight, but money was taken out of my account three times. I called Expedia hoping to resolve this issue and they in turn told me to contact my bank. The bank informed me that they cannot release the funds back to me until Expedia does.

Monetary loss: $3800 this does not include all the inconvenience. If I were to send my invoice it would be an additional $7,000. Oct. 19 & 21. This week alone I booked 4 tickets with Expedia and came to find out they could not confirm my reservations. This is what they are telling me: "We are contacting you in regards to your recent purchase made on expedia.com. Due to technical difficulties beyond our control we are currently unable to confirm your reservation. We apologize for any inconvenience this may have caused; however, it is important that you contact our offices at 1-877-247-0153 and reference case number **. Our agents are available 24 hours a day, 7 days a week. Avianca phone number: 1-800-284-2622."

We will never deal with Expedia again. Honestly, I'm not sure now why we did use them for several years. The prices booking with the airlines and hotels directly are the same and sometimes better. In February we purchased tickets to fly from Toronto to North Carolina return. Our trip wasn't until August so I had asked the Expedia agent if the reservation could be changed because we were booking so far out. I was told that the booking could be changed up to 2 weeks prior to departure for $100 per passenger as long as the new flights were also within North America and with the same carrier. Flight times for our connections were changed multiple times. It went from bad to worse.

Grandma just died in England. Put my mother's name down but put my surname instead of hers. The ticket stated no changes but I gave them $1400. I went around in circles with reps and they said I should of being paying attention. Didn't want much but to get the last name changed. I paid for the ticket with my credit card. They said basically the ticket would be voided with no chance of getting any money back. I couldn't even pay extra for another ticket. They said buyer's remorse didn't apply to situation. I will be calling the news channel and view my concerns with better business bureau. Too many complaints on this website.

I booked a flight and hotel package with Expedia and they phoned me the day before my trip to tell me that they accidentally only booked 1 night instead of 2. To compound the problem, the hotel is sold out and they cannot accommodate us for the missing night. In the end I was on hold for four hours, it cost me more money, we had to stay in Fort Worth and not Dallas. Me missed the football game we were planning on going to, and they put me through the ringer to get the money back. AWFUL EXPERIENCE.

I tried to reserve a vacation package which costs over $7k. When I clicked to confirm, it said error and to try again. The second time I clicked to confirm, "credit card declined." I checked with Visa and they said that a charge of over $7k (which matched the vacation I was trying to book), was charged to my account by the vacation company. They transferred me to Expedia but Expedia said there is no record of my reservation. They said I had no choice but to wait 72 hours for my funds to be returned and that they would not be responsible if the price changes in that time. So they charged my card, no reservation, and tied up my cc limit so I can't book elsewhere. Thanks for nothing Expedia!

My daughter booked a round trip to Italy on Turkish Airlines which had 2 layovers in Istanbul. She wasn't aware of the turmoil and travel warnings that have been issued at the time she booked the flights. Once I brought that to her attention and told her that I feared for her safety as a young girl traveling alone, she tried to get her money back from Expedia but they said that they couldn't return her $675.00. They told her that they would refund only the taxes $116.00 which would take 8-10 weeks!

I have wasted 10 hours of my life calling Expedia at least 6 times. I had a reservation on Aeroflot Airline booked through Expedia. I wanted to cancel it and make other plans. Before cancelling I confirmed with Aeroflot that the tax part of my reservation is refundable. Then after calling Expedia 6 times with long waiting times, I was finally confirmed that the tax part will be refunded. After 5 days I get a mail saying that nothing is refundable. I call Aeroflot again and confirm that it is indeed refundable. I call Expedia again. Had to wait around 45 mins to find out again that they cannot reach Aeroflot to confirm. They made me wait, nothing of the sort that they will figure out and inform me. Have lost all trust in Expedia and lost 10 hours and the peace as well. My money is still not refunded. Not sure how can they treat a customer this way. Really disappointed.