Expedia Reviews

On February 4, 2014 I booked a flight through Expedia online. I was traveling to Philadelphia with my daughter's dog. I had researched online before booking my flight to see which airlines would transport dogs. I went back on Expedia and booked a direct flight on AA. I didn't print my confirmation at the time but did so a month later. My confirmation confirmed AA flight; however when I printed off my itinerary, it said AA (operated by US Airways). I didn't think anything about it because it was the first time I saw that on anything, just figured there was a merger. I never received anything from Expedia saying there was any change in my flight.

I have used Expedia's services for at least ten years and spent thousands and thousands of dollars with them. I have a European flight leaving in four days and went online to Expedia to print out itinerary. The flight was missing!! I had to spend three hours on the phone with Expedia, being put on hold once and disconnected after forty minutes, the same thing, another disconnection, after 20 minutes only to find out after yet another twenty minutes on hold for a supervisor, twenty more minutes on hold for her to call Delta, to find I could have checked online at Delta to see everything with my flight was as planned. What a waste of time for me! I must say the people were wonderful but they are overworked, overwhelmed and ill trained. They should have checked online with the airline immediately (as I should have) to save me hours of grief. I have four more itineraries with them. After that, never, never, never.

I tried to book an advertised flight from EWR on 4-26-2014 on United flight 1552 to CZM and returning on 7-16-2014 on United flight 1546 as it was advertised for $538.76 round trip. I called the customer service as it would not go through online and they told me that they would help me fix the problem. They had me on hold for 29 minutes and then cut me off. So I called back and explained the problem. And was on hold for 32 minutes while they were fixing the problem and was told that the fair was no longer available because the plane was full.

I booked a room in New Orleans about 3 weeks ago. We thought we were getting a room near the quarters, double bed, open deck, pool. Instead we pull up to this crummy hotel called the empress. They had space heaters for heat, the beds were wrapped in some type plastic and very hard, roach traps all over the room, one handle on sink, one chair in room, broken chair with some old mirrors on the wall and a cut up rug on the floor. Had to leave key at front desk every time we left and through Expedia they carted us 89 bucks a night when the rooms were only 39 a night with horrible most worst 3 nights of my life. Oh they advertised a pool and jacuzzi that we or the hotel crew could find. Expedia should check out the places they book for.

Stay away from Expedia!! I called customer service to ask a simple question about my recent purchase. Apparently, there are 2-3 tiers you have to go through just to speak to a supervisor. While attempting to speak to someone to answer an infantile question; I was disconnected 3-4 times after waiting 30 minutes each call. In the course of two days, I have been on the phone with Expedia for (7) hours. Meanwhile, their calls are all outsourced and it is extremely difficult to understand the vernacular of any one person affiliated with Expedia.

On February 15, I booked and paid for a hotel in Juneau, AK as I am returning home to Skagway in April. I will be in Juneau for 3 nights until the morning of April 11. I received confirmation but must not have read the confirmation carefully because when I looked at the e-mail, this morning March 6th, I saw the dates were somehow for February 14 the through the 16th. I called the hotel and they said I had to go through Expedia. I could find no phone number and have sent 3 form type e-mails wherein I could leave a phone number and nothing else. The number is not my number which appears automatically as my contact number as I am out of Alaska. I was able to provide Expedia with my confirmation number and submit, receiving a note saying I would be contacted within 1 minute. I have sent 3 of these. Can anyone provide a phone number or tell me where to find it?

I had booked a reservation for a flight from Newark to San Juan to Vieques PR. The return back flight was changed due to weather. After an hour and a half on the phone they changed my flight for me to another airport without a crazy layover. When I received my itinerary via email, they deleted the leg from Vieques to San Juan! I tried calling and kept on getting disconnected, so I had to book it direct and pay again for the flight. I called a few weeks later to get refunded for the leg and they after an hour and a half again on the phone (no exaggerations I kept records) they told me email my receipt for the flight that I booked on my own and It will reimbursed. I called again 2 weeks later, and they have no record of the phone conversation. How bad is that? Hours of my life wasted on this horribly run organization.

This is an excerpt from one of the emails I sent in regards to making a simple change on a booking that an Expedia agent made over the phone (not by me online). There have been 24 emails exchanged in regards to a simple change, and I have been on hold by phone for over 6 hours with no resolution. I keep getting the same email from their customer service dept., which is to phone the number they have provided. On each occasion while I was on the phone after being on hold for hours, just as I was about to be transferred to a supervisor, I was cut off and the call went dead.

Monday morning 2/24/2014 I booked a room for the night through Expedia for at Hollywood Dreamsuites hotel in Los Angeles. I spoke with Mariah. She gave me a number booking #**, and address 1800 Van Ness Blvd. I made sure I repeated all the information back to her to be I had it right. I asked about the parking, which I always do. She said there was plenty of parking.

To start, I have a $604.70 credit on Expedia with Delta. I understand a $200 change fee would apply when I use it, so that leaves what should have been a $404.70 reduction from a recent flight I tried to book. Thursday, February 13 placed flight on hold and called Expedia as directed to do so. Cost of flight $589. Called Expedia to complete booking. Message said due to storms, call volume was large and recommended calling back later.

Booked flights for three of us to travel to Peru, my adult Daughter and Son. He is in the National Guard. We purchased trip insurance. He was activated due to weather problems in the Mid-West and will not be able to join us. Contacted Expedia to either rebook the flight or cancel it and get a refund, possibly via the trip insurance.

I used the cancel flight option, paid for it, and was unable to make the trip. I cancelled and was credited $241.00 for my flight (the hotel was credited back to my charge card). Was told I had 6 months to book a new flight, which I tried 6 weeks later... First call, on hold 25 minutes before I got someone, then told I had wrong department. Second call, I opted for the return call, another 20 minute wait, but they did call back. They couldn't find my return flight, which I had pulled up on my screen and was ready to pay and book, just needed to know how to apply my credit. While I was waiting my reservation went up by $31.00! I told him, book it before the price changes! That guy left me on hold for over 30 minutes and I finally hung up.

Expedia is duping the customers. 1) collects money for advance booking by offering huge discounts and again for really booking it (if booked again). 2) collect verification charge Rs. 100/- for booking and promise to return in 48 hrs, but do not return. Think the daily collection!!! This is fraud.

I tried to book a flight through Expedia today (Feb 22) over a period of several hours. Each time I chose my flight and went to pay, my payment was blocked. I was then directed by Expedia to "search again". I'd log back in and the flight price would have risen by almost $100. This happened three times. The price went from $1742.00 to $1811.00 to $1942.00 in less than one hour. Air Canada had posted the flight price at $1942 early today. I saw it on AirCanada.com. That price remained constant. In other words Expedia kept jacking up its "discount" price until it was the price Air Canada was advertising all day long. So where is the discount?

I booked a flight from Orange County Calif. to Knoxville, TN thru Expedia. I booked departure on 3/19 and return on 3/23. When I booked flight I reviewed information and booked. When I looked closely at details a couple of days later I noticed both flights had been booked on same day. I called Expedia and asked what I could do, and why would I book the flight out across country and back the same day! I also stated when I submitted booking it was correct. The 1st person I talked to was not understandable and said we follow policy, I asked for supervisor, held for half an hour. She said the same exact same thing, she said she understood BUT she couldn't help me. She said it was my fault and there was nothing they could do except pay $200.00 to correct.

It has now been over 72 hours and I have been calling Expedia since Tuesday of this week to try and get them to produce a letter to fax over to my credit card company on Expedia letterhead SO I CAN OBTAIN MY MONIES BACK ON MY CARD. MY TRIP IS FEB 27TH I NEED TO REBOOK!!!!! Info to be included: merchant ID, authorization code, date of transaction, my info, cc info, dollar amount to be released, the reason for the cancellation.

I've used Expedia in the past and whenever there is a problem, their customer support has been very unhelpful. It felt like they just wanted to get me off the phone and kept saying the same things. I wanted to resolve an issue but they seemed to be more concerned about the money.

I booked 2 tickets to a Tang Dynasty dinner and show during a recent holiday to Xi'an, China. As the day grew closer, I became concerned that no contact had been made for our hotel pickup, and there was no answer from the phone number provided. I tried calling Expedia, was put on hold and then transferred to an overseas call center, draining all the credit on my Chinese prepaid phone in the process. No response.

Booked a room on Expedia’s site. The room type said you get a king, queen or double. We indicated 4 people and it charged an extra $40 per person charge. The confirmation comes through with a king for four people. We called. They said we have to call the hotel. The hotel say “We can't talk to you since you booked through a third party.” We call Expedia. Spent 1.5 hours on the phone. In the end they would not make the simple correction to change it to two doubles for four people and refused to refund the money so we could book 2 double beds. Further the Supervisor was rude. Will never use Expedia again. Afterwards I even saw other sites with the same deal, same hotel with two double beds for a lower price. I have filed a dispute with my credit card company.

About 3 weeks after I purchased (and paid for) 2 tickets from Chicago to Auckland, Expedia sent notice that the itinerary had changed. I spent at least 3 hours on the phone trying to get rebooked and was unsuccessful. Expedia's service reps really tried but in large part, they didn't understand the journey and their English wasn't up to the task. I asked repeatedly for a supervisor and for confirmation that my tickets for the entire journey had been rebooked, all to no avail. One of their call backs occurred at 1:30 a.m. Their system shows we are booked for only part of the trip. No more Expedia for me.

My husband purchased a trip thru Expedia on 1/28 for the period of 2/18-2/23 and then cancelled due to a conflict of our schedules. I rebooked another trip that same day for the same period of time with the same airlines and the same hotel and they gave me the SAME itinerary number. After never receiving acknowledgment of the trip, I called them today 2/16 for our itinerary. The first time the rep said it has been cancelled. I called back again after waiting for a very long period of time on both of these calls. That rep said our trip had been cancelled.

Do not trust Expedia. Worst customer service. We booked our car rental with them several months in advance of our trip. When we get to Denver they gave our reservation and we had no rental. When I call Expedia for help they said the couldn't do anything for us. I asked if they could find us a rental and honor the price we had booked it for, they said that they couldn't do anything for our group, that we would need to work with the rental company. I told them, "but we booked with Expedia!" and I was hung up on. Never again would I use this site and won't recommended it to anyone.

Booked a flight on Expedia.com website. Found the same flight for lower on carrier's own site the next day and Expedia.com's own website also lowered the price on the same flight. Customer support refused to honor their price guarantee saying the carrier's website was not US based even though they are partnered with them and despite the fact that I showed them another quote for the same flight on their own Expedia.com website.

I AM in the middle of experiencing this same problem. They kept me on the phone for OVER AN HOUR to refund my trip in the first place (I am skipping the first part of this story, that's another novel in itself)! She finally got on the phone and said I would be refunded. Well, I was shorted $250, the amount of the coupon. Was told at first - "system error". Then was told it was the insurance. Then she said it was the coupon but was insisting that they refunded me in full. THEY DID NOT. She refused to listen to me - I tried talking over her, she put me on hold for 20 min then disconnected me.

I booked 2 itineraries back on 10/22/2013 for one and for the second itinerary booked on 11/29/2013. After I booked them I called Expedia customer service for my reward points, and I was told that I booked my itineraries as a guest account on their website, but the customer service then told me they will credit me the points after one month of my trip. So after one month passed, I called customer service on 02/09/2014 for my points, and customer service put in a request to credit me my reward points. And after three days I checked and log in on Expedia online for my account, I did not see any point, so I called and I was denied my point saying booking was made before.

They called me to cancel 5 flights I had booked for over 2 weeks. They would NOT transfer me to other flights. They refunded 100% of the air $4000 (Because they cancelled it), no cancellation fee. However, they have told me numerous times I will receive credit for the trip insurance ($258). But it has never happened . Now have filed a claim against them with credit card co. Don't trust their customer service. Don't trust Expedia!! Hope they're not around in the future..

I made and paid for a four-night stay in a hotel but checked out one night early. After three months of frustrating communication, they have denied any refund. Don't go through this! They are almost impossible to contact by any method.

I did booking with Expedia on phone believing that Expedia is perfect. So what happened I decided to book a return flight from Auckland to New Delhi on 12th February 2014 departure 10th April from Auckland and return 26th April From Delhi Southern China Airline. So we done it on the phone. I gave the guy my details and card details, he said it's processing and something happened in their system and he said it's unable to process. The flight was 1325 NZ dollars and I was charged for that money. But I did not receive any confirmation because he say he was unable to book for some reason system error. Because of that I lost money from my card and I do not have enough fund to book another and now the flights are getting more expensive and I still have not receive money back.

I received an email from Expedia on 1/29/2014 for "Invite Only Email Exclusive Deals", so I followed the link in the email and booked a vacation package for 4 to St. Pete Beach on 2/4/2014. When I reviewed my reservation the price came out to approx. $474 per person, so I clicked Book. As the site was loading it suddenly malfunctioned. When I returned to the Expedia site, I found out that my reservation had been completed; however, whatever discount I should have received somehow got removed between the time I hit Book and the site crapped out. The new total was now over $400 more than when I confirmed my reservation.

PLEASE PLEASE do not trust Expedia!!!!! My son had a flight and rental car booked through Expedia, flight was fine, when he arrived at Edmonton Airport the car rental tried to charge over $1800.00 as we had confirmation of $873.58. I called Expedia thought we had it worked out to a degree, but then go to find out from Expedia agent the car rental place after telling us we had an hour to get back there proceeded to close leaving him stranded. The agent on the phone was very helpful, expedited to higher and told would receive a call back within 72 hours. Ha ha, did not happen. Now I have been on phone for over 4 hours and keep getting put on hold. Please do not trust any confirmation cause they change it when they feel like and say oh well!!! Customer service dept are rude and do not know what customer service is.

I booked a hotel in Myrtle Beach for the Christmas break back in November 2013 through Expedia.com. It didn't have a good explanation of the kind of bed the room had. When I arrive at the hotel to check in, the hotel representative told me that I would want to upgrade the room to a standard king bedroom because the bed that I reserved might be small. It was almost 10pm at night. So, I had to call Expedia asking for an upgrade. First, the customer support was telling me that I would have to pay a penalty for upgrading but it might be waived if the hotel doesn't charge the fee to Expedia. Over a 20 minutes wait, Expedia called me back saying that the hotel wouldn't charge any fee for upgrading. I had verified with the Expedia representative for the differential price for the upgraded room and the representative said that they would e-mail me a confirmation, and after that I would be all set.

Let me start by saying that Expedia didn't do anything illegal. I feel very slighted. I booked a cruise which offered onboard credit if I used my Master Card. I was in a hurry and booked the cruise thinking that the onboard credit would follow my booking due to the fact that I used a MC. In small print, it said that I need to fill out a redemption form at least 21 days before the cruise. I admit that I missed this and booked the cruise only 23 days before it departed. I had to catch this within 2 days after booking. The bottom line is I called Expedia customer service and they flatly refused the credit. I was transferred to their promotion department and was told that they will not do anything about it. The bottom line is this is the absolute opposite of client-centric. For someone who spends a lot of money on personal travel, I will always avoid Expedia.

I booked Double Tree Suites by Hilton New York City - Times Square to celebrate the New Year 2014 mid-October 2013, paid $3,117.23 for seven (7) nights and accepted all conditions, like the reservation is non-refundable and cannot be cancelled or changed. To avoid any problems I confirmed our booking with the Hotel. Everything seemed to be in order. About three weeks before our departure somebody from Expedia sent us an email that there was a problem with our reservation. Expedia sent a no reply email so it was up to me to chase them.

Do not trust Expedia!!! Their price match policy is a bunch of **. I found a cheaper price from the airlines directly and filled out the Price Match form online and submitted it within hours of booking my flight. I received an email back denying my claim since I made my reservations as a guest and not under my account. They find a way to weasel out of everything. Stay away from them!!!

My husband booked my flight over the phone to Las Vegas (I was sitting in the room when he did it). I was supposed to be flying out of Toronto Pearson International Airport on Feb 6th, returning on Feb 9th. I never received an itinerary or confirmation of any sort from Expedia.ca. When my husband called the airline they sent me a confirmation, which had me leaving Toronto (to Las Vegas), and returning to Toronto on the same day.

I used Expedia to book and pay for a multiple-city flight in May 28, 2013, for travel in late August. My plans changed and I called Expedia on July 24 to see if I could cancel the first leg of my trip from Tokyo to Manila. I was told that if I paid a 20,000 yen (I live in Tokyo) cancellation fee, the balance would be refunded to my credit card within two weeks. I thought 20,000 yen was reasonable so I agreed and even re-booked and paid for another Expedia flight.

I have booked many trips in the past and now looking to use my rewards points only to find zero points. I have called Expedia only to be put on hold and then disconnected. The best was they put the phone down and I could hear them talking for over one hour then they hung up. The say I was just a member from 11/2013. I have an email about my rewards membership dated back to 2/2012. I find it hard to understand why they do what they do and stay in business. I buy from them and I get NO rewards that I have coming to me? Well I guess it's time to use a different travel company.

On a holiday to Tenerife in December 2013, I booked and paid in full return flight for 2 adults plus 10 days' car hire. On return to the UK, I found a charge of 64.07 (75 Euros plus foreign exchange transaction fee) on my credit card statement from Avis the car rental company. I queried this with Expedia & explained to them that I returned the car with a full tank of fuel & according to the documentation which I was asked to sign when I picked up the car upon arrival at Tenerife South Airport, the 75 Euros "car refuelling service charge" will not be levied if the car was returned with a full tank of fuel. Although Expedia refunded 61.54 (the small shortfall can only be attributed to incompetence on the part of Expedia's complaints handling team), I am far from happy because of the time and effort spent in making my complaint to Expedia and to my Credit Card Company and also because Expedia appear to have given me a goodwill credit, i.e., the refund did not come from Avis the car rental company.

On 1/26/14, I booked a travel package for three (all inclusive hotel + airfare) for a total charge of $3256.38. I received an itinerary and summary charges from Expedia and figured that everything was set. A few days later, I check my American Express card and see that I've been charged a total of $4606.73 - from Expedia, Travelscape LLC, and Hotels.com, all subsidies of Expedia (confirmed by American Express when I called them). I call Expedia to dispute the charges. First, they tell me I should have been charged $3293.86. When I asked where that number came from, they said, "Whoops, we meant $3256.38." I said I was charged much more than that and reiterated the charges on my AE card. They told me they couldn't see those extra charges on their end and there was nothing they could do about it.

I booked a trip to Cancun back in December 2013 for the family. I purchased the insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1,900 dollars. I have checked my account multiple times for the refund and to date no refund. They continue to lie to me and tell me that they issued my refund. I also asked to speak to someone in their accounts payable or anyone else! Their reply is that there is nothing they can do. DO NOT USE EXPEDIA! You are taking a big chance.

I recently went to book a hotel in Tampa, Florida for a business trip. I went to the Ramada site and somehow, through redirects on the pages, ended up at Expedia. I entered my information to include my credit card information thinking I was reserving my room and when I hit enter I ended up pre-paying for the room for the two-day period I was scheduling at the Ramada. The day before I was supposed to show up in Tampa, I received a call from one of my business associates saying the Ramada was substandard and they were moving the meeting to another hotel. He advised me to cancel my room. I promptly picked up the phone and called the hotel.

On Jan. 9 I booked a one night stay at the Menger Hotel in San Antonio using Expedia. According to my phone records I called Expedia back with 27 minutes of making the reservation noticing I had made a mistake in the reservation. The call lasted 8 minutes and I was assured my reservation had been canceled and that there will be no charges. WELL, of course now the hotel is charging me a fee because they think we never showed up and didn't cancel the reservation. Why do they think this? IT's because the staff and management at Expedia is very unprofessional and have not done their jobs.

Anyone using Expedia at this point is taking a serious risk. I won't even go into the litany of problems with their "customer service", except that it will entail hours on hold being transferred from Asian call center representative to the next until you are told that there is nothing they can do. Their computer system and customer service is so convoluted and outsourced that it is nowhere near capable of the tasks. You will be left high and dry.

Expedia website prominently displays $0 cancellation fee for last-minute reservations. Only in fine print do they inform you that the hotel will go ahead and charge you the full amount of the room anyway and that THEY (Expedia) will not charge any cancellation fee for themselves, WHICH THEY SHOULDN'T DO ANYWAY!! This is technically legal and I will admit that. The full contract was disclosed to guess what: Expedia has GREAT Lawyers. They also have mislead and abused CUSTOMERS.

I was looking for a nice hotel in the Mendocino County area for a romantic weekend getaway. Not really knowing where to even start to look for a nice, reasonably priced hotel by the beach, I decided to try Expedia's Unpublished Rate hotels found near Mendocino Coast which guaranteed up to 40% off a 3 star hotel. The site said they couldn't say the name of the hotel because of how much of a discount you were getting. The following sentences are cut and pasted straight from their website: Prices this low require us to hide the name until immediately after you book. Our 3-star suppliers include Holiday Inn Hotels and Resorts, Radisson Hotels & Resorts, DoubleTree, and other respected hotel brands.

My boyfriend and I phoned together and booked an online promotion to Dominican Republic through Expedia Canada. We informed the travel agent where we would like to stay for our vacation. When we booked our trip, we clarified that we were in one room. Expedia informed us that there would a small one time fee of $161.00 when my boyfriend checked into the hotel that was to be paid to the hotel as a second guest. Upon my boyfriend's arrival, he checked in with no problems and was not asked for the fee. Upon my arrival, the hotel did not have me registered as the second guest in the room and required a further $2140 for the 10 days on top of the $2400 we already paid for the room. We got onto the phone immediately with Expedia. We were put through to a Supervisor and were told they would review the taped phone call and get back to us. She never did.

I booked a flight for my son to go to New York. I never received an email confirmation and there was no record of the reservation on my account. So, I panicked, booked a free flight on United. Lo and behold, 3 days later I receive an email from Expedia, "Have fun" or whatever and they DID book the trip. Sooo, long story short, I had to cancel my free trip (United charged me $200 for the pleasure) and I do have the Expedia flight. Expedia would not give me the cancellation money. I will never use Expedia again!!

We booked a flight for our daughter’s semester abroad through Expedia from Baltimore/Washington to Florence, Italy departing at the end of January 2014, returning on the 17th of May. We received an email stating that the airline had changed the itinerary and to contact Expedia as soon as possible to discuss. The original itinerary for the return trip was Florence – Copenhagen, Copenhagen – London, London – Baltimore. My daughter called and was told that the Copenhagen – London flight had been cancelled. When she tried to book something else she was told that the only flights available were on a different day.

We will NEVER use Expedia again. I made a formal complaint with the BBB hopefully might redeem money lost back but I doubt it very much. We booked and prepaid for an inclusive vacation at Los Cabos, Mexico for 2 rooms for 4 people at the Royale De Cameron on December 26th thru December 30th. We paid $3600. However, one daughter had to work during those days so 8 days before leaving, we call Expedia to cancel one room and add my other daughter to our room. So 3 people would be sharing one room. My husband made sure that they understood that 3 people were staying in one room. The customer service lady repeatedly told my husband that 3 people will share one room all paid for.

NEVER USE EXPEDIA!!! I was booking a flight and the person on the phone was very pushy and insisted I book this flight and itinerary. After 4-5 minutes, I was so upset and concerned, I called back to find out it was never booked! And then I called back again, still not booked. With that information, I proceeded to make reservation without Expedia. The same flight, same hotel just different dates. All is good, until I receive my credit card statement showing charges for flight, etc. After hours of trying to reach someone, I finally spoke with a Delta person and yes in fact I was booked for this reservation that never had any confirmation, never any record of. So I sit with this ** credit . NEVER EVER USE EXPEDIA.

On 1/4/13, I and husband were flying to LAX to catch an Air France BUSINESS/First flight to Tahiti. I had booked this trip through Expedia nine months prior and the tickets cost over $8,000. I had allowed a three hour layover in LAX so that nothing could go wrong but our Southwest Airlines flight from Oakland, CA was delayed and then sat on the tarmac for an hour. When I realized we could miss our flight to Tahiti, I tried to contact Expedia to have them call Air France to cancel and reschedule the flight SO THAT I WOULD NOT LOSE THE ENTIRE VALUE of the tickets and would not lose the RETURN flight.

I reserved a car through Expedia for the 24th of December 2013 in August already to be on the safe side (At least I thought so). The reservation was confirmed at the time of the reservation and on the 22nd of December saying, "Your reservation is booked. No need to call us to reconfirm this reservation". When I arrived at the airport with my 76-year-old mother-in-law, my wife and two small kids - the car was not presented at the Airport and I had to take a taxi to get into the city and spend the afternoon and next morning to try to find another car. Can you imagine a better Xmas? Of course the price became much higher- not including the taxi costs.

I purchased a trip through Expedia on 1/1/2014. It was the best price that I found through any of the other packagers and placing the order was very easy. I was glad to see that Expedia had a Best Price Guarantee that said if the price you pay drops within 24 hours, they will refund the difference. The next day within 24 hours I went on Expedia's website and re-ran the package. Everything was exactly the same but the price was about $116 less. I even copied and saved all the screens that showed the lesser price and the details proving that the packages were the same.

I will Never ever book anything associated with Expedia again. They do not make any mention of the fact you cannot use a debit card to reserve a room, they also state you can use a credit card to reserve a room and the balance will not be taken out of your account until departure, however 2 months before we were due to travel the full amount was taken. Every time you call customer service numbers it's a different customer service rep based in Bangalore, India or Delhi, India. They fob you off, promise to call you back and never do! Every time you call back after being on hold for a 23-27 min call, you have to start over and explain again. Disgusting.

Christmas morning our daughter became ill and our prepaid trip booked through Expedia to Cabo San Lucas, hotel Casa Dorada had to be cancelled. We called Casa Dorada at 7:00 am and they advised that the trip was booked through Expedia and Expedia would have to cancel. We called Expedia and the agent put us on hold while she called the hotel. Expedia came back on the line and confirmed that she had spoke with the hotel the reservations department was closed for Christmas and they could not make a change to the reservation. I called the hotel back and confirmed what Expedia had said.

We ordered a package for Punta Cana for 2 adults, air and hotel. We bought a waiver in case of cancellation or illness. We had to CX the trip because my toddler got sick and we had to stay home. We got full reimbursement from the hotel, but the airfare as credit to be used within a year. There is something important that they fail to disclose about the voucher! Apparently when you try to use your flight credit voucher With EXPEDIA again YOU CANNOT BUY IT AS A PACKAGE DEAL, meaning that YOU would be paying and LOSING 60% of the cost of the credit.

I traveled with Expedia booking for airfare & hotel from Los Angeles, CA to Johannesburg, South Africa for the Mandela funeral. I called the hotel direct to confirm reservation two days prior to leaving L.A. & was assured someone would pick me up at airport. I saw the van driver at the airport. I showed him my reservation & he called the hotel to ask if he should pick me up? They told him no, because I didn't have a reservation. I called & gave them my confirmation # with Expedia. They still wouldn't pick me up. I took a cab to the hotel, they called Expedia several times before they finally e-mailed the reservation to the hotel. This hotel was supposed to be 5 stars, it wasn't. They put me in a room that was dirty, stains on carpet, soiled spread, 2 stars at best. I told them I would not stay there at which time they said that was the room they put Expedia people in, if I wanted a better one I would have to bring them 500 US dollars.

I booked Westin hotel Cancun thru Expedia. I got quite ill. I've been to Mexico before and never got this. I had only eaten at a Westin restaurant. The hotel staff wasn't helpful at first. No one had heard of this infamous affliction - Montezuma revenge, the Aztec two steps, etc. This could kill a person. Expedia has not been helpful. No one to talk to. The point is the water/some foods are still tainted. Travel associated corporations are in denial. Big name hotels are not exempt from tainted food.

We booked a mid size car and were told on numerous calls to Expedia it would be an all wheel drive. When we went to pick up our car we were told that "there is no such thing as an all wheel drive mid size car." I have called Expedia several times the last for 53 min. and AGAIN they have hung up on me. Do a Google search. This is typical of their customer service or lack off. I will never use them again. PS they don't speak English very well. Awful company!

I booked a hotel reservation because it was a special low price deal. It is understandable, in a way. However, when I checked Expedia website again, and the same deal, with the same price is labeled as "Free Cancellation"! The Expedia people told me that the Free Cancellation meant that Expedia won't charge a fee for cancellation, but it all depends on IF the hotel would allow it to be cancelled. It is really a misleading information. I do not want to say bad words about Expedia, but Expedia truly sucks!

I live in a small developing country in the Timor Sea. This means I have to book over the internet. In September 2013, I booked flights to travel between Singapore to New York City in April 2014. I paid with an Australian MasterCard and awaited the confirmation email they promised. I didn't take down the confirmation number (dumb!), but the page was open on my computer till we had a power cut and the whole thing had to be re-started (common!). I waited, watched the money in my account leave to go to the US and still no tickets. I finally contacted Expedia and they said they had no record of my booking. But they have my money: there is a record of it (which I gave them). The email said should call the US... from East Timor, that would probably constitute half the country's GDP.

I called Expedia in September after my mom's funeral to get my kids a little joy since New Year's Eve would be bad without Grand mom... They checked me in with a room inside Disney for 4 adults and 2 kids... I encourage my sister and my niece to come with me. My sister paid a very expensive air ticket to be with us. The idea was support each other since we miss Mom a lot. Today going over all my paperwork for this vacation time, we called Disney directly to announce our arrival on DEC. 27. Then Surprise... Disney said that the reservation made by Expedia is wrong... They don't have a 6-people room and the max occupancy is 5 with a 50 dollars a night extra charge. To complete my luck, they said that because holidays they won't have the extra 5 person available... Called Expedia and I got the most stupid answer...

I attempted to book a package for 2 to Cancun so I called Expedia and was told it would be an $800.00 deposit for the 2 of us... I told them I only had $700.00 and the lady said it's okay we can still reserve the trip so I said okay. I later found out that the idiot Philippine lady only reserved the trip for myself and when I went to add my friend onto my booking they said no, can't do it, he has to get his own booking therefore our separate bookings will cost way more per person... I've been calling them for days trying to get someone that's knowledgeable but they keep canceling and rebooking my trip and taking more money from me wiping out my checking account and now I'm stuck waiting for them...

Note: the following deals solely with international flights - I have no experience or opinion re: Expedia.com for domestic flights, hotels, etc. Speaking recently with an Expedia manager (I'll call her "K") over the phone, I asked her if she could identify ANY benefit of booking with Expedia versus through the airline directly. Her answer tells you everything you need to know about this business: no. So, should you book your flights through Expedia? Well, take K's word for it. What can you expect from Expedia.com? Bait and switch pricing, incomplete flight and pricing access, adherence to policies which the airlines themselves don't enforce, and terrible customer service.

We reserved a room at the Crowne Plaza Key West and were not informed that the hotel was under major renovation. We have traveled to Key West for over 15 years and believed booking at the Crowne Plaza would be great. To my astonishment, we arrived on 12/8/13 and the whole main floor was under construction. Was never alerted to this by Expedia and would never have paid the price to stay there had I known. Really bad business practice and now I question Expedia. Note, I warned others via a review but has not been posted yet.

Booked an ocean view room which they charged me for it but gave me a lower level room. Admitted they made a mistake via email after 3 hours of calling customer service, but have not adjusted the booking. So angry!

I attempted to book a flight this morning and after I entered all of my information, including credit card, rather than a confirmation number, I received an error message stating that the flight was no longer available. However, they charged my debit card a $1 holding fee. After I called my bank, they asked how much the total charge was because unless I get them to issue a cancellation on that charge, my card will be debited the entire amount.

Tried to book a hotel 2x and got an inline error message after trying to book. Decided to then book directly with the hotel and when I was done my 2 Expedia reservations were shown as confirmed on email. Been on the phone 2 hours now trying to remove and they won't refund my money. This is fraud and I will never use them again!

We have spent the last three days on the phone with Expedia attempting to have them reverse the multiple charges that appeared on credit cards and Visa debit. We had originally attempted to book online and when I entered my card information, it didn't go through which it showed right on the webpage. I received no confirmation, no itinerary, no confirmation number, yet three charges by Visa DEBIT (which according to the website didn't go through) came out of my bank account. We weren't aware of this problem though when my husband called to book online. He spoke to "Tom" which certainly had a poor command of the English language. He had to give him four different credit cards as apparently they weren't going through (all cards had zero balances which was very odd). Tom reassured my husband that the charges didn't go through. Finally, Tom told him he had success and he was sent the itinerary, confirmation, etc.

I would like to share my experience with Expedia. We booked a trip for my husband and on the last leg of the 30-hour trip, it turned out that Expedia sold him a ticket for a flight that does not exist (or was cancelled depending on the customer care rep version). The end result was 2 hours on the phone with Expedia who did absolutely nothing to resolve the situation, 6 hours at a Rome airport and no reimbursement for any of this regardless of that fact that in EU any delay of more than 4 hours is subject to reimbursement. Expedia even claims that they have nothing to do with the airlines in which case I totally do not understand the nature of their service. They could not prove that indeed they were offered a slot for a nonexistent flight so that we could prove damage and get priority on booking the next flight option. Their advice was to stay at the airport and wait. I wrote this first to let anyone who does not know that you are entitled to a reimbursement if you get delayed for more than 4 hours, and second - to let you know that if you expect Expedia to take care of its customers - please don't. You are on your own.

They do not understand English. When I asked for an American, they just put me on hold, then transferred me to someone else who does not understand English.

We recently have had some bad experiences with Expedia and will never use them again and are actively encouraging others not to use them as well via social media. and word of mouth. We find that once they have our money they really don't care if there is a problem with the hotel or with the reservation. The final straw just happened as we were cruising out of the Port of Miami on November 9th and I had made hotel reservations for the 8th of November. We got to the La Quinta in Miami on the 8th only to be told the reservation was for the next night (we would be out to sea). We called Expedia and after talking with I don't know how many people who do not know how to speak English, they finally got the problem fixed. Mind you, this is hours later and we had already fixed the problem by checking into the hotel with my boyfriend's credit card. I would never use them again as there are any sites out there that offer the same if not better rates, have better service and from what we have recently discovered, actually care if you are happy.

I bought a air ticket Sydney Alice Spring on Jan 4th, with EXPEDIA. Once bought the plane ticket, EXPEDIA pops up: "Why don't you take a hotel room as well in this nice hotel?" I made a couple of clicks to accept. They recover all the data you have just inserted for the previous order, you just confirm it and it is done. Then I notice that the date of the night stay at the hotel was Jan 3rd!! The night before my arrival!!! I didn't check the date, it's true, but EXPEDIA never asked me to confirm and they put THE NIGHT BEFORE MY ARRIVAL!!!! I try to tell them (very difficult) and they just keep on saying that they are sorry but the room is not refundable!! This is called "circumventing clients."

Booked a hotel located in China with Expedia in October 2013. I accidentally booked one more night and only the next day I realize it. After knowing it, which is within 24hrs, I called in to Expedia and requested their help to refund me one day. Spoke to Tiffany on 8th October 2013, 4.20pm and she replied that booking cannot be changed and it is non-refundable. I requested her help to check if there is any way since the booking was done in less than 24hrs ago. She took my number, requested to call me back and I waited. After she called several times to check on the confirmed check-in and check-out date, she managed to help to cancel the additional night I have booked unintentionally. If she's not willing to help, she can actually just leave me alone and insist that it is not refundable but she did not. Thank you, Tiffany and Expedia for refunding the 1 night money within 2-3 business days.

We were quoted a price if 129 for a room. My husband gave the rep his card information and then she told him the card was charged 174.00. My husband asked her why. She said for taxes and the third person in the room. No mention of this fee at all. At that point we wanted our money back. We kept being transferred, put on hold for long periods of time and we also had to call back a few times. We were never given a manager to speak with. No resolution. We just want honored what we were quoted online. False advertisement!! Especially since we booked for 3 adults and were given the rate of 129. We felt as if we couldn't find anyone who spoke English that really understood our problems. They offered us an Expedia credit. We don't want it. We will never use them again!

I reserved a hotel, car, and flight. Upon arrival to the hotel the room I found it to be filthy with many cigarette burns on the furniture, totally dirty floors, walls, bathroom, carpet, walls, drapes, ceiling, and bed. The hotel was clearly a halfway house. There were shady people doing transactions in the parking lot and in adjacent rooms. I called Expedia to inform them of the situation and to request a new hotel location and room. After 80 minutes on the phone with them they were not able to find an alternate hotel and or room anywhere. I had to pay for the unacceptable room for one night and had to find and pay for an alternate hotel, which I had to find on my own, at a huge additional cost. I followed up with this situation upon my return home only to get a credit of 40% of the original cost associated with the hotel room. The whole experience was very stressful and had no reasonable result in the end. I will NEVER use Expedia again.

My wife made a flight reservation on Expedia. A week later she realized that she had accidentally entered the wrong date for the return flight (actually, the system automatically selected a date based on her last entry and she inadvertently did not correct it). She promptly called Expedia and after 90 minutes on the phone, being re-routed to 3 different people she was told that the only way they would change the date was if she agreed to pay a $200+ "change fee" on top of the change in price for the flight. I will NEVER use Expedia again and I will go out of my way to tell everyone I can about their exploitative practices. It's clear to me how they make their profit - off of other people's misfortune and/or mistakes. I look forward to reading about their eventual bankruptcy in the future.

I purchased two round trip tickets on Expedia from Boston to Lisbon for $1,672.60 and less than 24 hours, I find out that the fares when down $420, I call the customer service number 18003973342 and all I got was that my 24-hr cancellation period was up. I ask to speak with a supervisor and they put me on hold and got disconnected, called back, spoke with another arrogant "customer service agent", explained my situation and got the same answer that my 24-hr cancellation period was up and it wasn't true.

Terrible!!!!!!! Booked a ticket in December of 2012 and purchased insurance along with the tickets due to my line of work. We cancelled the ticket due to work conflicts. We were told we have a credit of $557.70. We used the credit to book a ticket to CO and was told there was a refund for $150.00 for the insurance and a loss of credit for $77.00. We have been waiting for a month for the refund and was told by three representatives that it was "processing". Called today and was told it was not coming due to a non-charge. Liars!!!!!!

Complaint over Travel Booking done through Expedia: I had done flight bookings through Expedia for my family and myself in June for travel in December (Mumbai - Singapore - Mumbai). This was by Malaysian Airlines, hence a stopover at Kuala Lumpur on the ongoing and return journey. After booking the flight, Expedia showed on my Itinerary that "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation." In a chance review on Oct. 19, I found that for the ongoing journey, the flight from Kuala Lumpur (KL) to Singapore (SIN) was missing. I wrote to Expedia, and got a call back in 2 days mentioning they would get this corrected in "3 to 5 business days".

My husband and I booked our flight through Expedia 6 months in advance. Today, two days before our flight he went to the airline website to make sure he was familiar with it in order to check us in 24 hrs in advance and they had us sitting across the plane from one another on the first leg and unassigned on the second leg. He called the airline who was unable to help us because we booked through Expedia. So my husband called Expedia who basically told him they did not care and he should have read the fine print. We had to pay nearly $190 more to get our seat somewhat next to each other.

I went on their website to book a flight. I picked my departure and then picked my return flight. The total cost was $1274.40. I pushed the Book It button and it took me to a page to list all of the passengers, which took about 2-3 mins. The total at the end of that was $1645.00. I called Expedia and was told the cost must have gone up while I was putting in the information. I told them the price should have been locked in when I pushed the Book It button and not go up $400.00 because I had to take time to input information they wanted. Told the lady to cancel the flight and I would like to speak to a supervisor. She said she would and then transferred.

I booked a one night hotel reservation 45 days in advance through Expedia at the Sheridan LA hotel. I was immediately billed $219. The day of our travel, our flight got canceled and we could not travel until the next day. I called Expedia and the hotel to cancel the hotel reservation. They deferred me to each other. The hotel said call Expedia, Expedia said to call the hotel. Nothing resolved. Be aware when booking through Expedia that your booking is final. I will not use Expedia again.

I am writing to bring to your attention an unpleasant experience I had with Alitalia and Expedia. I bought a plane ticket in July from Los Angeles to Turin via Rome Fiumicino. On departure day, I showed up at check in counter at 11:50 am, for the planned flight departing at 15:50. After a queue of about 40 min, I handed my passport to the Italian lady behind the counter who did not find my name on the passenger list. I then handed the confirmation of the reservation from Expedia. At that I realized that the last name was not the same. They informed me that it would not be possible for me to leave that day.

Horrible, horrible, horrible. I have had MANY problems with Expedia. The last time I had an issue (spent AT LEAST 5 hours on the phone to fix a problem, was hung up on at least 6 times by customer service agents), I told myself and fiance, NEVER BOOK EXPEDIA AGAIN. Well, I made the mistake of giving them yet another chance. After attempting to book an unsuccessful vacation, I soon found out Expedia held $1400 of my money, although I did not purchase a vacation. The woman I initially spoke with from Expedia could not tell me why they had my money. All she would tell me was I needed to contact the bank.

I made a hotel reservation with Expedia and was flying into San Francisco that same evening due to arrive at midnight. I immediately received a confirmation after I paid in full.. The email confirmation states clearly that "no confirmation to your reservation is required once you've received this email.." So I assumed I had a hotel room that night once I arrived in San Francisco. Nothing worked out as planned... Upon my arrival I called the hotel van. Clerk informed me that if I didn't have a reservation I could not be picked up. Of course I said I did.... read him the information off my confirmation email, and was told that there was no existing reservation and that the hotel was full. He directed me back to Expedia.

Before reserving American Vacation Homes I personally called Expedia to make sure that the information they were providing was correct. The offer that they offered was "Four bedrooms. One bedroom with 1 queen bed. Separate bedroom with 2 full beds. Another separate bedroom with 2 full beds. Separate bedroom with 2 twin beds. Separate sitting area. Television with cable channels. Private kitchen with refrigerator, microwave, and coffee/tea maker. Clock radio and iron/ironing board. Air conditioning" which I had to pay more in order to have the specific amounts of beds. Also, while I was speaking to an Expedia representative they explained to me that the location of the house was ONLY 7 miles away from the attraction park (Universal Studios).

XPEDIA STEALS FROM CUSTOMERS. On 16 August 2013 my husband and I bought two plane tickets for our honeymoon from Venice to Prague via Expedia with Alitalia Airlines at a cost of $264.40 USD. He found cheaper tickets and before cancelling the flight with Expedia, he checked their cancellation policy which stated that the tickets were 100% refundable. So he cancelled the tickets and received a mail confirming the cancellation and 100% refund (REF **). A month later he had still not received the refund as promised. He contacted Expedia but they ignored me for a week until he complained via Facebook and Twitter.

My sister was traveling from Kolkata to JFK with Qatar Airways. Ticket was confirmed with Expedia.com. At Doha, they couldn't give her seat to JFK and no luggage space in Aircraft. She was directed to Washington, DC and connecting flight to JFK where in DC, time was only 1 hour few minutes. She missed the p[lane and no one helped from Qatar Airways. She was traveling to the US first time. Eventually someone helped with all her luggage which was supposed to come to New York on JetBlue and charged her $40.00. Already complained to Expedia but two days over. No help came yet.

I have booked my round trip travel flights through Expedia.com countless times in the past. I will no longer refer people to Expedia.com for the best deals, as their competitors, CheapOair and Southwest have better deals. Also to mention when searching for a round trip flight and entering the from and to destinations with the dates, I have continuously been prompted that there are no flights available! This is impossible when searching for flights weeks in advance. I contacted customer service and explained my issue and the rep was giving me the flight/price information when simply, all I wanted to do was see it for myself! The updates for the Expedia.com are terrible and it has a poor search engine. EXPECT NO FLIGHTS AVAILABLE!!!

I have tried to book two trips on Expedia on Sunday. The first booking went through smoothly - during Check-out, I realized a typo and against the advice on the website, I pressed the 'back' button. The booking therefore remained 'unbooked', but, to my surprise, my credit card was debited anyway. That's a technical issue and possibly my fault. What is extremely upsetting is the fact that nobody at Expedia is willing to assist me with resolving the issue! I sent them mails with confirmations about both transactions, I gave them the authorization number from my bank, nothing. Emails to them were first responded to, then I was told I must call their Call Center; those agents didn't cooperate, sending a mail again resulted in an automated mail telling me that mails won't be responded to and I must log my inquiry on their website. After logging the inquiry on the website, I received mail telling me that this was the wrong address and I should rather send a mail to, you guess it, exactly the same email address I had tried unsuccessfully before. Eventually I received mail from yet another address asking me for a phone number where they could contact me to resolve but - two days later - nobody has contacted me. Very disappointing!!!

Since 1 of September, 2013, I sent at least 12 complaints and made 2 long distant calls to Expedia and asked for compensation but never solved my problem. Today, 7 of October, I got a reply from their customer care. It says: due to their system, If I want to claim, I have to call them so I did. I live in Macau (Asia) so it was costing money to make long distant calls. A lady who attended my phone was incredibly unhelpful and I have never ever seen such a poor customer service! Every time I called, I have to repeat my details and my story but sadly get no help! If Expedia want to expand their business, professionalism and service excellence are the keys to winning the trust of customers. After such bad experiences with your company, I will no longer do any business with them.

We've booked our travel through Expedia and we're trying to make a change. Willing to pay the fee, willing to pay the up-charge. Simply disconnected by their MORONIC offshore customer service 6 times in a row. Over and over and over again. They answer, take all the info, and then put us on hold to eventually time out and disconnect us. TRIED TO CALL THE CORP OFFICE and got the runaround - we were connected twice to a voice-mail box with a very unsympathetic announcement telling us they will call us back in 3 days. THREE DAYS and we travel on Monday. Expedia has lost a customer... putting this up on Facebook for 500 other potential customers.

I live in the Middle East. Sadly my mother passed away on May 13 and my husband was due to fly to UK on 19 May for a course in UK. Due to our bereavement we had a military compassionate travel on May 14 and so my husband did not require the flight. We contacted Expedia and the airline carrier to advise them and seek advice. Since then, we have been ping-ponged between the carrier and Expedia and neither want to give a refund on compassionate grounds: death of a parent (death cert was sent as proof). The carrier have now confirmed that they are not liable as we booked through Expedia as 'the Agent'. How can this happen? We didn't cancel willy nilly - my Mum died!

My name was quite long and I have already entered the name correctly when I first booked a flight on Expedia.com.au. The email confirmation that came through had the correct name. The Expedia system truncated one letter of my middle name and now they want to charge the change of name even though it was not my fault. It seems that the website could cater for a long name but their back-end system could not cope with it. I have even provided the itinerary downloaded from their website, which has the correct name but Expedia Australia refused to budge. Stay away from this dishonest company!

Monday, Sept. 30th, I purchased a ticket with Expedia. I looked at my itinerary as I was talking to my friend on Oct. 2nd and found out that I was not coming back at the date that I reserved. I quickly called Expedia and they mentioned there would be a 200-dollar fee on top of the change in reservation, because my 24-hr cancellation period was up. Just to change the date (to the date that I chosen from the beginning) would cost $569 on top of my original flight price. ARE YOU KIDDING ME???? I chose to keep my flight as it is and stomach through this issue. I will never, never, never use Expedia again! Expedia plays games!

Advised if purchased flight insurance we could change flight one time if for family issue or medical concerns. Insurance plan: Expedia Streefree™ Flight Protection. Expedia honors nothing. This is a complete scam. They hand you off to an outside insurance rep, Berkeley Insurance. It takes 3 weeks to process a claim thru Berkeley. The tickets Expedia sold us were non changeable unless you buy insurance which we did. Now we learn this not the case at all. This is a complete scam to sell worthless insurance. Stay the heck away from Expedia!!!

I booked a flight package through Expedia for three other ladies and myself on August 19, 2013 for a trip from Philadelphia to Miami leaving on Sept. 27, 2013 returning on Sept. 29, 2013. Everything went well until the return flight home. We got off our flight from Miami to Charlotte, N.C. for our connecting flight to Philadelphia. We were scheduled to leave on the 8:10 pm flight and arrive in Philadelphia at 9:45 pm. When we got to the gate, we were told the flight was overbooked and there were no more seats available. After, speaking with the supervisor at US Airways and explaining that we were confirmed to fly through Expedia, we were told that Expedia had not assigned our seats and that this should have been done.

Our family looks forward to vacation all year. With airfares being so high, we have not been to Europe as a family in many years and carefully planned our eight-day trip to London and Paris, using Expedia, what we thought was a highly reputable online travel agency (or website). Our focus was to plan out the trip so that we could use time efficiently and see as much as possible so we booked everything with Expedia, including a one-day trip on Eurostar to Paris. As soon as we reserved our trip to Paris, Expedia emailed to us the confirmation number and tickets (vouchers to be exchanged at the train station) immediately. Having this confirming information/documents from Expedia one would think that the trip to Paris on Eurostar is booked.

Bought a flight - NY to Montreal - on Expedia in July, to travel in September. I was extremely careful to book the correct time since I would have to meet with a friend coming from Toronto, at the airport. I am sure I made the correct reservation. Before finalizing, I checked many times. After buying I printed the ticket but never checked what was being printed. Well...2 months later, I found out that my flight was not AM but PM time and I am sure I didn't buy PM because I was very careful when picking up the flight. To fix the problem I had to spend much more money. I would love to know if someone went through the same experience.

I had made a reservation for the advertised rate of $77.00 Cdn on what I thought was the motel website in Thunder Bay Ontario. Having made the reservation and receiving a confirmation, I noted the final charge was $101.53 Cdn. That was 23.5% in extras. I immediately phoned the motel to find the breakdown of the "taxes and fees" and was told I had made a reservation through Expedia, and had to talk to them. I was surprised and the clerk advised that the Expedia site was very similar to theirs and I had to be very careful to know otherwise. Expedia in turn told me I had to contact Hotels.com which is part of Expedia. Hotels.com refused to return $101.53 on my VISA card which they accepted. It turns out that I will receive $91.00 in US funds or $88.38 Cdn. (today's exchange rate). Expedia.com/Hotels.com have cost me $13.15 Cdn, or more, if the bank charges for foreign funds conversion. Expedia should not be allowed to disguise as hotel/motel websites. To advertise full refund is obviously a lie. I am angry and feel I have been scammed.

Recently, I was very annoyed as I had a very bad experience with Expedia.com.us. I sent at least 6/7 letters to them asking for refund. Either no response or they didn't really want to solve my problem. Due to their travel@customercare.expedia.com system. They are not able to expedite my request without having me on the line with them. I need to get in touch with them by phone and so I did. And yesterday evening (Macau time 18:50), a lady who answered the phone didn't really understand what the story was, excused that she couldn't read my mails so I had to repeat all over about my experience on my flight reservation with Aeroflot-Russian Airlines.

Expedia CruiseShipCenters is a booking agency partially owned by Expedia.com. However, they have different business practices, DO NOT SHARE the same pricing on cruises, AND they DO NOT offer Reward Points. Their ambiguous answers lead one to think they are connected when indeed they are NOT. Expedia has Foreign Customer Service Centers staffed with all foreign speaking people who have a poor grasp of the English language; good luck!

Tonight my husband and I saw a lovely trip on Expedia to Salt Lake City, Utah for $842 per person. We are avid Minnesota Timberwolves Fans and thought that it would be nice to see them play in a different city. Well we tried booking the trip using a coupon and much to our dismay we found out that we could not use the coupon and the price of the trip had increased while we were on hold waiting to speak to a customer service representative. The first rep, Havi, spoke terrible English and kept repeating "me no can do" in reference to honor the price of $842 per person as well as honoring our $100 coupon. I then asked to be transferred to a manager and he called me an inappropriate name! When I asked him why he did this, he got nasty with me and told me that cursing is not tolerated! Well after an hour on hold I was connected to Gavin who was an alleged manager and he told me that it is not his fault that the price went up and he would not help us.

I sent you a complaint letter on Sept 1 and Sept 10 but so far no reply. I had booked a round trip air tickets from Hong Kong to Moscow for Sept 1, 2013 through Expedia. Itinerary #**. I live in Macau and so I took a ferry to Hong Kong Airport at 7:30a.m. on Sept 1 and need to be 1 hour in advance for ferry check-in. By the time I got to Hong Kong Airport and check-in, the lady at the counter told me that the confirmation of the booking and passport names were the same (** Chi Iam), please refer to your own confirmation of the date August 2, 2013, but the name from airport check-in computer system was different (Iam/** Chi). It was a big shock for me. How come the names were different? It was so obvious that it was a mistake. And therefore, they didn't allow me to get on the plane.

Expedia is offering "Expedia Bargain Fare'" on flights where you will only know the airline and flight times once you purchase the ticket. When you are on the last screen about to buy the ticket, it says "Free Cancellation within 24 Hours. After 24 hours, standard flight rules apply." So, I bought the ticket and less than 24 hours later the "Bargain Fare" had been reduced by $20! So, I called Expedia to cancel the ticket and they told me it is nonrefundable! I pointed out that it says right next to the buy button "Free cancellation within 24 hours" but they told me that doesn't apply. I don't know how I could know that it doesn't apply even though it states it very clearly on the website.

EXPEDIA Hotels and Flights Application is also Garbage and rip off. Not user friendly, the layout is clumsy crap. The selection input interface forced me to choose wrong date after I placed correct one. This will ultimately cause you to book wrong and together with Hotel refund policies will rob you. Had to file chargeback because of this lousy app check the reviews of Expedia. They own Hotels.Com! Explains why they can do this crap.

I went online to make a Christmas reservation and every time I changed a date or screen, it automatically reverted back to September (and not even the date I was making the reservation). I couldn't check my email conformation until the morning past the 24-hour date and after speaking with four different females (at least 2 who had a heavy accent and I couldn't understand), they still refused to cancel my reservation without the $200 fee and wanted another $400+ to change the dates. I was so angry and upset by the time I hung up the phone I literally wanted to scream! Why would a website revert back to another month repeatedly when I had to change it constantly and didn't realize that by the time I got to the pay out, it had changed back again???

Expedia seems to have tricky & misleading wordage on the website. They did not give the best rate & will not work on giving a refund on a cancellation. They say it's the hotels policy & the hotel will say it's Expedia. I will NEVER use Expedia again as they mislead on the reservations & would not even think about how they charge the customer being even staying at the hotel. We won't even be traveling & the hotel room goes unused, but paid for. X on Expedia & all hotels that use them.

Today, I googled hotels in Albany, NY. I got a list and decided to book one for the 1 night I needed. The rate was $109/night. I entered the date I needed, the 8th, leaving on the next day. When I entered the cc #, etc it confirmed that they had charged me for 3 nights on days I wouldn't even be in the state! It took me one hour of making 3 separate phone calls, being put on hold and talking to people who were reading a script back to me instead of having a conversation. This woman did finally delete the charge on my CC. Then I tried to book for the one night I actually did need. Instead of $109 + %14 tax, they said the rate was now up to $159+ tax. I said I couldn't do that. Finally, I just called my local AAA and they did a booking for me at a very Reasonable rate, $103. I will never use Expedia again!

I made reservations to Courtyard Marriott in Nashville DIRECTLY through the Marriott site. The site was hijacked by Expedia/ReservationsCounter.com. I thought that I was dealing directly through Marriott. When I got to my location and tried to cancel my 2nd night, I was told by the hotel that I was unable to do so since I made my reservation directly through Expedia. When I called Expedia, they told me that they had no record of me. When I call ReservationsCounter they said they could not cancel because the hotel would not allow it. I intend to dispute all charges with my credit card. I do not know who is involved in this scam but it appears that Marriott allows, condones and accepts this service. Unless I am assured that Marriott will disavow and correct this practice, I will no longer book at or through Marriott hotels. This is not right. I do intend to post the scam on Ripoff Report and Trip Advisor.

On/About June 17, 2013 I booked online with Expedia a flight (with connections) from Austin, TX to Charlotte, NC and return (with connections), to occur on August 19, 2013 and August 28, 2013 and received a printout confirming the reservations, including seat assignments. Upon checking in for the flight at the airport on the scheduled day for the flight, the airline could find no record of my having booked the flight. Upon calling Expedia regarding the matter, they could find no record of my having booked the flight. As a consequence, I had to purchase tickets directly from the airline at a priority price and reschedule the flights for different days, disrupting my and my colleagues schedules.

Price difference noted when booking third room (lower rate) was not honored. I booked three rooms and two of them were $400 higher (all same category next to each other). Expedia says "Talk to Princess Cruises." Princess says, " Talk to Expedia," and no one does anything while I waste two hours on phone with them. No one on Expedia answers emails. I will NEVER BOOK WITH EXPEDIA AGAIN > WORST WORST SERVICE EVER!!!!! They advertise partial ocean view rooms and there is complete obstruction of the view from the window. Ocean view is view of a tender boat!! Why pay that much more to see NOTHING!!!

I booked a room in Wilkes Barre, PA. Expedia said it's a 3star hotel. They booked me in to a Day's Inn, not 3 stars. Arrive in, we were advised our room charge is 21 less than Expedia charged us. After contacting Expedia I was advised that the hotel was not supposed to give me the difference in price. I advised to customer service representative that this is something between Expedia and the hotel, not me and me as a consumer I should be getting a refund for the charge that was higher than the hotel was charging Expedia. The representative told me they're not going to give out your refund and is the hotel's fault not theirs.

I called from my cellphone and asked information to connect me to Courtyard By Marriott. The person that answered said "Reservations". I asked if this was Courtyard By Marriott, yes it is. I went on to book 2 rooms for 2 nights. When I returned home from my travels I noticed two charges on my CC from Escounter.com. I have since found out that this is a shell company of Expedia. Expedia has charged me for the room stay as well as the hotel. When you call in, the phone rings into the Philippines, not USA. I have denied all charges on my CC and refuse to pay these scam artists. Considering legal action. STAY AWAY FROM EXPEDIA.

I paid Expedia $141.74 for a room that I used last weekend. When I checked out, the clerk gave me a receipt for $114.89. Big difference there in my eyes. I wrote them an email and gave them all the info and I still haven't heard back from them. So much for CHEAP... I'll never do business with them again.

I booked a hotel reservation for 4 nights @ the Luxor Hotel in Las Vegas through Expedia.com. My confirmation email stated, "Your Luxor Hotel booking is prepaid and was charged at the time of booking. Any additional charges incurred during your stay will be charged directly by the hotel on check out." Upon arrival at the hotel, I was informed that I had to pay $80.64 which was a hotel resort fee/tax of $20.16 daily. Expedia never stated this in any of the paperwork . Hotel informed me that I'm not the first guest to experience this problem with Expedia and advised me to contact Expedia upon my return if they failed to inform me of these fees.

Tried to cancel a hotel reservation that was made through Expedia 14 hours earlier the same day just to find out that the hotel had a cancellation policy of 7 days prior to the arrival date. I made the reservation and tried to cancel the same day, DID NOT HAVE 7 DAYS. This was not disclosed until my CC was already run through. When I contacted EXPEDIA, I was told that there was nothing they could do and that I had to take it up with the hotel. I did not do business with the hotel, I conducted business with EXPEDIA because I was under the impression that EXPEDIA would protect the consumer. Apparently Consumer Protection with EXPEDIA is non existent. Conclusion, I lost $201.38 because EXPEDIA did not protect me.

I am in SHOCK. Got an extremely rude operator when I called Expedia to book a package. I ended up hanging up... She has since called me back TWICE to say, "** you"... She has my phone number! I don't know what to do about this!

I made a Cancun reservation for 3. They charged airline tickets twice which is $1711 each time. I called and spoke to American Airlines and AMEX and confirmed that they charged twice and only Expedia can reverse this reservation because they made it. I spoke with 13 Expedia representatives and supervisors. None of these people helped me and kept saying they did not charge on my credit card. I replied, "Wow, you did not charge and I still have itinerary. Then, it is free vacation?" And he said, "Congratulations!" and showed me attitude. Since he could not find the transaction with my credit card number, he told me to call banker to check. Why do I need to call my credit card company and whether I paid with right credit card? Anyways, I called AMEX and we did conference call and confirmed that my credit card was right and they charged twice. Then, Expedia rep hung up. What a nice service???? Both AMEX rep and I were shocked.

I booked 4 flights for my family and when I didn't get confirmation from Expedia and could not find my flights on my itinerary account, I contacted them to find out that they had booked me on the wrong flight, a flight that gave me a return flight before a departure flight. When I contacted them they said that I had made the mistake myself and if I wanted to change the flight I would have to pay $800.00 to do so. I contacted several people on June 28 less than 48 hours after my booking to complain and they said that there was nothing I could do. I was literally on the phone for 7 hours being transferred from one person to another and being hung up on by the supervisor. UNBELIEVABLE! There is no answer for why there was no confirmation from them or the airline for booking. Needless to say I am out a lot of money and flights with nobody to help me!

Three times I have booked a hotel over the phone, then given the wrong confirmation number and no emailed confirmation as promised. Then spend hours on the phone to find out they have debited my money and booked the wrong hotel or room type. Credit cards have so many numbers yet they always get that right!!! Strange that.

Misleading advertising and charges not disclosed until after my credit card was charged. I booked through Expedia a hotel for four adults, one room for one night for $132 not including fees and tax. AFTER I put in my credit card information I received a confirmation email showing charges for $212 - charging $53 for extra guests. I immediately called customer service to find out why I was getting charged for extra guest. Expedia told me that the price shown was for two adults, NOT four like I was searching for, and to add two guests is $27 per person. I asked them why they would show me a room for two adults when I was searching for four adults, and customer service could only tell me that the extra guest fees are in fine print.

Hidden Fees. Booked a hotel using Expedia. I thought, like Priceline and other similar services, that it was free. It is not free and when I cancelled my hotel stay I got charged not only by Expedia but also by the hotel for a one night stay!! They do not make it clear on their website that this is going to happen so be careful!!! I will never use them again.

"My last experience with Expedia" - I reserved a flight and hotel at Expedia. I received an email about the flight: "Thank you for booking with Expedia! Your booking is confirmed!” Unfortunately this statement is false and even borders with fraud. Based on this email I reserved the hotel which was a non-refundable rate. Following I received an email and subsequent phone calls telling me that the flight is NOT confirmed and as I have no ticket # I have no right to assume it's confirmed...

Booked a two-bedroom for two adults and two children through Expedia.com, but was offered a one-bedroom. Learned that the two-bedroom selection was not a reservation but a request. A hotel clerk told me that I am the 3rd person today and the clerk already reported similar incidents to upper managements in the past but nothing happened. Expedia reservation website misled me to believe that I booked a two-bedroom for two adults and two kids. I'd like to join a class action lawsuit regarding this if there is any.

THIS IS A COMPLAINT TO EXPEDIA MANAGEMENT. I have had one of the most terrible and worst service experiences ever. I called about my itinerary to make a simple date change to my tickets - Tokyo to London with Aeroflot from 25 July to 24 July. They are fully changeable (date change with no fee D/Z) business class fares. I called at about 1am Tokyo time on July 14th. When I first called, I was on hold for more than 30 minutes. Then an agent answered me and took about 20 minutes, and then said I will be connected to a supervisor. The supervisor said they must contact the airline. Then my call was dropped (I did not hang up).

Don't be fooled by Expedia's claim of "Lowest Price". Their "unpublished" rates can come with quite a surprise. I booked two rooms in New Orleans only to get the email listing a slew of "OTHER CHARGES THAT ARE CHARGED DIRECTLY BY THE HOTEL"!!! These charges were not disclosed until AFTER my CC was charged and "of course" their special unpublished rates are NON-REFUNDABLE!!! Then when I called them to discuss this, I waited on hold for over 45 minutes only to speak with Peter, who kept repeating that those charges are levied directly by the hotel - I know that, Peter - but I booked through you and paid EXPEDIA directly. When you advertise the lowest price, it should actually be that - not have over $50 in extra fees per room per night hidden from the consumer!!! Of course, Peter disconnected me with the guise of telling me he was transferring me to a supervisor. I called back twice and spent hours on the phone!!!! STAY AWAY FROM EXPEDIA!!!

Made a hotel reservation through Expedia, called the hotel the day before I was leaving to find out about late check-in for the next day, but they had no reservation. I had to find another hotel, which was 45 minutes from where I wanted to be (it was the 4th of July). Then I found out that Expedia had made a reservation but gotten my name wrong. The hotel asked me to cancel so it could free up the room, and Expedia (who said they didn't) charged me a late cancellation fee. When I called Expedia that night (the 3rd), they promised to call me back. I was on the phone for two hours that night; no call back. Have to call again.

I booked a hotel on May 5th, 2013 for two rooms for July 6th, 2013. When we got to the hotel on July 6th at 11:30pm, guess what? No reservations!!! I ended up paying for another room just to have somewhere to stay for the night. When I contacted Expedia the next day, they told me that it was my fault! They stated that I must have put in the wrong date, NOT ONCE, BUT TWICE, since I booked two rooms. Like I am stupid enough, when I am asked, "What date?" hum???? How about tonight, yah!!! What the **!!! Come on people, what is wrong with them?

Several months ago, I booked two seats from upstate New York to Spain on Expedia and made my seat selections online. The flights were on US Airways and Iberia. During the next few months, I received emails from Expedia updating me about changes in the times of some of the flights but saying everything else was in order. Then, the day before our flights, we checked in online only to find that there was no seat allocated to my husband on the US Airways flights. On calling US Airways, we were told Expedia had only put in a request for one seat. I tried to remedy this by calling Expedia Customer Service and after long waits and three tries got through to someone who could not figure out what I was trying to say in spite of my repeating it in several different ways. Each time, the person would put me on hold and then start from scratch and get the entire itinerary wrong. Eventually, I just had to hang up.

Attention, everyone reading this. I know you may have used Expedia in the past and it has been a good experience. I assure you they are horrible. They messed up my whole trip package that I booked. I booked transportation from airport to hotel and vice versa and both times they never picked me up and I had to get a taxi. I spoke with Expedia representative; they told me all this ** that they're not responsible and they contract with these companies but were not responsible. They rob you blind but don't want to help you. Their representatives over the phone are beyond useless and unhelpful and outsourced in INDIA and barely speak English. They know like 7 standard American words. Do yourselves a favor, book through APPLE Vacations or travel agents - Expedia knows how to RUIN your vacation, if that's what you're looking for!!!!

I am writing on behalf of my daughter who will also be speaking her mind about the scam that is being run by Expedia no doubt at a later date, who charges a $60 for using a credit card when making a booking for a flight on France Air over the internet. You have no choice but pay by credit card unless computers now have slots for cash that I am unaware of. This is outrageous. It is nearly more than the flight itself. When she phoned Expedia to complain and question why this happened, they were reluctant to help and gave very little explanation then said after many tears from my daughter who has limited finances, they said they would look into it and get back to her probably in about 4 weeks.

My family and I - wife and daughter - decided to spend the Memorial Day weekend in Rehoboth, Delaware. I did an online booking for the three nights, thinking I was doing so directly with the hotel. I should have known, because I didn't get a confirmation or receipt for my booking, and it was not until I was about to travel that I realized I didn't have the address to the hotel. I checked my credit card, and sure enough, Expedia had already billed my card for $755.00 for the three nights, with a no cancellation and no refund. Worse, upon arriving at the hotel, I was given a small cramped room with two small beds, where the bathroom was so small, the face basin was situated in the room itself. So I paid $250 per night for room that would ordinarily cost less than $100 per night. Someone needs to reel in Expedia.

I booked travel for 7/4 to 7/8. Instead it booked me going and coming 7/5. I never got an email confirmation. Luckily, I had screen printed my page which showed only my item#. However, on Expedia.com it didn't come up under my trips nor am I able to search for it. I have now called Expedia 8 times. Every time I try to get to a manager as no rep will help me fix it without a $375 fee, I get put on hold and then hung up on. Today, weeks later, I held for 1.5 hours, got a manager named Sapphire who then hung up on me. Now I am on hold again. Is this a mean joke and their way to penalize you for their mistakes? Who books a flight with just a few hours in between to Las Vegas? No one. I'm beyond frustrated and have no idea what to do from here.

Really, $100 in taxes and fees??? Come on, are you all for real!!! This is called bait and switch, and Expedia is involved. First, we had a problem with having 2 reservations (itinerary #**) when we only booked one... We called the hotel and talked to Charles (clerk), Celest (clerk) and to Patty (clerk) to confirm our reservation before leaving. At that time, they informed us that we had 2 reservations and that we had to call Expedia to get the other one removed. That they could not do it because it was Expedia's software. So we called Expedia and they assured us we only had one. So we then called back to check and was assured that Expedia did not cancel the one reservation we booked.

Don't bother with the 1800- Expedia number or the 1800931-5207 number. They take you to a call center outside the US and every single person is incompetent and don't have the authority to grand refunds or anything. They'll twist facts to put the blame on you, or make it seem like any discounts owed to you were already given to you. Call their corporate call center: 1877-843-7215. This is a "Tier 3" call center so these folks have a brain and have the access to look at your complete booking details, click-throughs - everything! So if there is a mistake on Expedia's part, these people have the authority to make good on any guarantees or promises.

I booked a room for my fiancée to use in Manila when she went for her interview for her visa. I did this through Expedia and the hotel was Bayview Park Hotel. When my fiancée showed up with the itinerary, they refused to allow them to check into the room. I got in touch with Expedia and they said they could not do anything for me. I told them I should get my money back because they refused to allow my fiancée to use the room.

Never Ever use Expedia's so-called Unpublished rate hotel service! They are selling non-star Run Down Dump motel as Comfort Inn 2 Star level hotels, and you cannot cancel and get any refund. It is completely a joke and scam. I will NEVER EVER use this so-called unpublished rate thing.

I am sharing my frustrating and terrible experience as an Expedia customer with everyone, so do think twice about ever booking your travels with Expedia. The vendor of the tour, if I am not mistaken, is JWH Entertainment that also operates tours in other parts of Germany apart from Hamburg. Despite having used Expedia for many years, I will, for sure, NEVER use them again and certainly could never trust their operators in general from this bad experience. Until now, I have not heard back from Expedia despite having spoken to 3 seemingly "helpful customer service" agents who promised to follow-up and update me in addition to providing USD 50 credit - which I told them was even irrelevant despite being a nice gesture. All I requested was for a refund of the cancelled Beatles Bus tours. I did not even care for the credit or any other form of top-up compensation. Expedia deals with people like robots operating alongside machines; hence, if customer service is your priority, Expedia should be dropped off your list altogether!

I am in the process of planning a road trip from California to Texas for a family wedding. I am a single mom of 3 kids and we cannot afford to fly. We are on an extremely tight budget to get to the wedding and back. I was using several road trip planners along with Trip Advisor and other travel sites to select motel rooms on our way. I was looking exclusively at places that allow you to pay at the time of stay and could be refundable in case our trip was to go faster or slower or anything unexpected were to happen. I booked a room in Phoenix through Booking.com no problem. I then found another room in El Paso and was then routed to Expedia. They too had a don't pay now room and it was refundable. I gave my debit card info (required to hold the reservation but no charges now) and punched submit.

I booked Econolodge in Morro Bay through Expedia. I booked it through a different login ID, which I forgot. I could not find it so I called Econolodge. They denied I was even there. I had to book a different hotel. Finally, I found the booking was charged on my credit card, so I called Expedia who told me I had a booking. I complained to Econolodge and Expedia, but they said I could not get my money back. Econolodge finally said I had a reservation, but the manager or desk clerk, who was called **, said he would issue me a refund if they could sell my room, but he didn't know when he would sell it.

I booked a package from the Expedia website for our honeymoon. Flight + Hotel to Maldives. I booked a WATER VILLA ROOM & was totally SHOCKED & DISSAPOINTED that we were given a beach bungalow house, which was DEFINITELY different from what we have booked!!

On June 8, 2013, I needed to book a room. I looked online to see where motels with available rooms could be found. I found a Best Western that I had stayed at before. I clicked on the link for the motel and put in my date. A room came up, so I quickly clicked Book Room. I filled out the online form and clicked Submit. I believed, at the time, I was going through the motel's own page but as it was an Expedia (alternate name Hotels.com, it is still Expedia). Seeing that I had the form filled in, I figured, what would be the difference. Then I didn't choose to pay more for canceling my room as I needed it that same night. I didn't feel I would have needed to cancel. Well, after I clicked on Submit, the date came up for a different one, dated Sunday, the 16th... So I quickly called Hotels.com to tell them what happened. Well, it was a 3-day battle and I lost my money on them booking me the wrong room.

Traveling on the road in VA, I called a hotel with my cell phone (used their #). The hotel didn't have any rooms available, so they connected me with someone who could help us find a room in the area. I didn't know I was connected to EXPEDIA. No one ever said who I was speaking with. We booked a room in another hotel and paid $150.00 (credit card). When we arrived, the desk clerk said the room was only $120.00 but since we booked through EXPEDIA, we were locked into that price. Next time I'll be sure to ask... They should (as a reputable company) tell people on the phone who they are speaking with!!! And have some English speaking people so we don't need a translator. LIVE and LEARN. I'll never use EXPEDIA for anything in the future.

I booked a hotel for myself and my wife through Expedia at their special price. Nowhere in their listing of the hotel was there a mention that the price was for only one person - even after I had indicated two people. When we got the confirmation, there was an extra charge for my wife that brought the fee for the room up to what was advertised elsewhere on the web. Because it was a special rate, Expedia said it was nonrefundable and unchangeable. I got nowhere with their customer service even though my credit card charges had yet to be posted by them. This was entrapment for a service that was not as advertised. BEWARE OF EXPEDIA!

On 12 June 2013, I was booking a ticket online from Expedia.com.sg, flight from Sydney (AU) to Bahrain, leaving Sydney at 15:50 to arrive Dubai just after midnight and leaving Dubai at 02:45 to fly to Bahrain. Before I booked this ticket, I sent a link to my partner and told him I am buying so we fly from Sydney to Bahrain together. He was confirmed; we booked this link I sent to him as he can go to work the next day and I started making the booking. After I entered the credit card transaction and it started processing, the booking appeared with a different flight at 08:30 am.

I have an Expedia reservation booked last October 2012. The flights were canceled due to Superstorm Sandy. I just tried to re-book my flight, the same city pairs, same person, etc. It took 3 very long phone calls before I finally got an e-mail saying my flight reservation was confirmed. However, I felt uneasy, so I called the airline directly to confirm my reservation. The airline said that my reservation had been made and then canceled by Expedia! They canceled my reservation on me without telling me and have over $400 of mine from my original reservation. They are so difficult on the phone, with very poor English speakers who have no authority or ability to help. Don't ever, ever use Expedia, and I hope to find some advice about how I can get my money back, or a ticket re-booked!

This morning (June 10) at 1:00 am, I attempted to book a hotel room for 2 nights' stay in Half Moon Bay, CA after having successfully reserved online a rental car for 4 days' use. Everything was going well until I got to the payment/credit card information on the Expedia website. Even before inputting the credit card information, the credit card type was already filled in as a MasterCard. However, I was not using a MasterCard to book this trip. I changed the type from a MasterCard to Visa and continued to book the rest of the trip. When I clicked "Book Room", a message came up on the screen that said, "Sorry, your payment is unable to be processed at this time." I was a little confused and attempted to book the trip again. Still, it wouldn't let me do it!

We booked a trip 4 months in advance and selected a king room at a luxury hotel. There was no discount booking this hotel through Expedia, but the "savings" was to be in flight costs. More on that later. Our reservation was confirmed for the king room. Our online vouchers confirmed the king room. Nowhere in the confirmation or voucher is it written that this is subject to availability. Upon arrival, we were given the key to two full beds. This was a special occasion and we splurged for this hotel. The hotel told us Expedia reserved us 2 full beds and that the king was subject to availability, etc. but was reminded if we booked directly, we would be in a king. Expedia needs to write more clear verbiage.

On 15 February 2012, three friends and I were going to fly from Chennai to Port Blair with Kingfisher. On arrival at the airport, the flight (IT3633) was cancelled and we got documents from the airline's office stating a full refund should be processed. In August 2012 (after I came back from traveling) I started contacting Expedia.co.in for the refund, but after (not kidding) 9 months of mailing and calling back and forth, they now say they "can't process" the refund due to "a missing stamp" on the refund orders. You book, you pay, flight gets cancelled, they don't refund. How on earth does that work? Advice?

I booked and paid for a flight from Guatemala to Rome with Expedia. An agent from Expedia called me and told me that one of the flights was cancelled by the airlines and that I will have to choose another flight. I agreed to change the flight to American Airlines instead of Taca only if it was a non-stop flight. He also mentioned a one-stop flight with TACA and as a second option I agreed. Actually I have an itinerary update email sent directly to my email by Expedia's agent and it appears that they changed the originally booked non-stop flight with Taca to a one-stop flight with Taca.

I searched, booked, and paid in FULL to Expedia an international flight. Along with the flight, I booked and paid Expedia for a hotel, rental car and travel expense. The Turkish airlines flight was delayed because the pilot did NOT know how to start the right engine (astonishing). This caused a domino effect making us arrive late to our final destination by 19 hours. When I spoke to Turkish airlines for a refund, they either: 1. hang up; 2. deny that I ever flew on their airline; 3. tell me that I am an Expedia customer, not Turkish airlines customer.

Booked a room in Venice for days 24 to 26, May 2013, and when I arrived at the hotel, they said the reservation was cancelled and that Expedia had to inform me. I called Expedia and they say the hotel was to inform me about the cancellation. The hotel guy offered me 1 night at a lower rate hotel for almost the same price. For the second night, they suggested me another hotel not as good for a higher price. Expedia.it could not find any other hotel, so I had to take what the first hotel offered me.

Do you know that Expedia allows you to book and pay online but denies a refund online? A fraudulent practice aiming at depriving you of your funds and making Expedia fatter! More than a month and at least 40 emails have been sent to Expedia for a simple refund of a travel segment, and there is NO REFUND!!! Reference: Refund for Qatar Airways flight from Hong Kong to Cairo.

In January of 2013, I attempted several times to submit several revisions of a negative review of Orbit One Vacation Villas in Kissimmee, FL to Expedia.com and was repeatedly told via email that my review needed revision. I have read and re-read their review guidelines over and over but each time I re-submit my review, they deny it without any stated reason. I have emailed Expedia asking them what is wrong with my review but they will not answer my question. This made me suspicious of them simply denying the review because it was negative. This suspicion is made greater by the fact that this particular resort has almost unanimous positive reviews despite being clearly very sub-par.

I had booked a hotel stay, over a month in advance, at the Residence Inn Mariott on the Magnificent Mile in Chicago, Illinois for May 18th through Expedia; it was a 2-bedroom suite that could fit all of our friends, for a bachelorette party. I gave a credit card to hold the room and I received a confirmation email saying my room had been booked. Come May 18th at my check in time, the front desk informed me that there was no reservation under my name. I was now stranded in the city with 7 girls with nowhere to go. I was then told to contact Expedia because they were the ones who booked my room.

After reading all the bad reviews about Expedia customer service, I was expecting the worst. I bought a sequence of flights from Indonesia to Dubai on Sri Lankan airlines with added trip cancellation protection because I knew my job might force me to change these vacation plans. I was uncomfortable after the purchase because I read a lot of reviews online that the trip cancellation protection that I purchased is a scam and that the description of my flights on the website said nonrefundable. In the end, I did need to cancel these flights after all just days before departure.

I bought a ticket online from Expedia to fly from Florida to Baltimore on 29th April 2013. I realized that I needed to be there earlier so I called Expedia to change it. I never had experience with travel protection plans but just in case I got it and because I didn't know the way it worked, it might sound funny but I tried to cancel it first and then buy a ticket so I wouldn't get charged for exchange fee. The customer representative told me that I couldn't do it that way; the only way was to change my ticket. So I asked her, "Will I get charged because of flight cancellation plan if I change my ticket?" And she said yes but that I would be reimbursed that money later whatever it says in the policy.

I went online on September 24, 2012 to book a hotel for my brother for the nights of September 29-30 and October 1. I accidentally booked the Ramada BWI for the nights of September 24 through October 1. I immediately noticed my error because of the almost $750 charge that came up. I called the Ramada immediately, only to be told I had booked through Expedia, which I didn't know. I contacted Expedia/HotelsOne on line within 10 minutes and cancelled the reservation. They, however, took the $750 from my account.

If you make a hotel reservation on Expedia.co.in or through the 24-hour line of Expedia, be prepared for a rude shock when you check out of the hotel. The hotel will not give you any receipt for the stay and will ask you to get the receipt for the amount charged on credit card from Expedia. When you call Expedia, they will give all **-and-bull story about itinerary being the receipt. They are charging money but not giving any formal receipt of TIN for tax for government or invoice number which is a must for government to track tax evaders. My recommendations is don't book hotel room through Expedia if you require receipt (government approved) for reimbursement claim.

I submitted the following complaint to Expedia, who sent it back to me for "Review", I think, because it was negative. Is Expedia systematically purging negative reviews? My Review: (hotel name omitted because it really wasn't the hotel's fault)

I have booked a round trip transfer from Foz do Iguacu International airport to Das Cataratas Hotel through Expedia for $136. On our arrival to the airport, there was nobody to pick us up and they did not know anything about the agency that was supposed to take care of our transfer. As it turned out later, Blumar Travel, which is about 200 miles away from Iguacu Falls, has never received our reservation from Expedia. The local agency that was supposed to take care of us admitted that they haven't heard of us either and referred us back to Expedia.

Kindly try to find a way out of that problem with Expedia.com as they still didn't change my ticket departure timing to be with my family on the same dates, as they did change my family members' ticket departure and didn't adjust it for me until now, while they already withdrew the amount of money required for that from my credit card account. Kindly review my case carefully. Here are my details regarding Expedia reservations:

On 4-21-13, my wife tried to book a hotel through Expedia. After she gave the debit card info, email address, and phone number, she realized she was not dealing with the hotel itself, but rather, going through Expedia. At this time, she told the woman on the phone who was hard to understand to begin with, that she wished to cancel the reservation proceedings. Once she said this, she was immediately hung up on. She called back in an effort to confirm that the transaction was not processed, since they had all our debit information. She was again hung up on.

I booked two tickets on 11 Feb. 2013 from Expedia.com for Singapore to Mumbai for the journey dated 17 March 2013. I paid the money for these tickets by my saving accounts and the transaction was successful and amount $620 ($310+$310) got debited from my account on 22 Feb. 2013. Again, the same amount was debited $620 ($310+$310) without any purchase from Expedia.com which you can see in the attached statement. Expedia mentions that the airline has made the debit but my question is why my bank details are shared with airlines. Now, the airline can make any debit on my account. For three weeks, there has been no response from Expedia, even after regular follow up.

On April 2, I booked a flight, Mexico City - Lima - Cuzco - Lima - Mexico City (so in total 4 flights) on the Expedia website. I received an email from Expedia that confirmed this booking and I also checked the booked flights on the Expedia website (using my itinerary number). The website mentioned that the assignment of the electronic ticket numbers may take some hours. So everything looked okay. On April 3, the electronic ticket numbers for two of the four flights - Aeromexico AM48 Mexico City - Lima and Aeromexico AM19 Lima - Mexico City - were not yet assigned. The website mentioned however a confirmation code for these flights with Aeromexico. The following day I was not able to check the Expedia website.

I called Expedia's customer service due to an error with my credit card while booking online. Once I started talking to a representative, I realized the issue with my debit card was the fact that the vacation package was over my daily spending limit. So I suggested that I would just call my bank, have them increase my funds for the day and then book online. She insisted that I call the bank and put her on hold, so I did that after I instructed her that it would be a long wait. After speaking with my bank and having Expedia on hold for at least 20 minutes, my bank said they would increase my funds for the day but it would be another 5 minutes. After confirming hotel and flight details with me, the representative kept getting a higher price than what I was quoted online.

I bought flight tickets with Expedia. The next day, I realized they had gone down a few dollars. I called Expedia, as their price protection is only 24 hours. Apparently, the few dollars did not match the minimum threshold for a price protection. That was fine. Two more days later, the ticket had gone down another $145! I called them, but of course, it was now past the 24 hours, and there was nothing they could do. I ended up paying the $150/ticket cancellation fee, and buying the tickets $150 cheaper elsewhere. Nothing gained, but a big ** to Expedia. I was a very loyal customer of theirs. I would never book anywhere else, but now, no more. I’m never using Expedia again!

Expedia booked a cruise, a hotel and air travel for my daughter and her husband. They elected to book an overnight hotel stay one day before the cruise to ensure they didn't run into trouble and miss the cruise. The return flight was supposed to be on the same date the cruise ended but instead it was scheduled for the day they checked out of the hotel and when the cruise began. They noticed the error while on their cruise and spent hours on the phone with Expedia, which was to no avail. They were put on hold for 45-60 minutes and then disconnected several times. It ended with Expedia charging additional fees and charges to issue new flight tickets and Expedia has taken no responsibility for the error.

There was nothing wrong with hotel but Expedia was really bad. The second night I stayed was okay, but the first night when I arrived, I was told that Expedia had not confirmed with them and that they were overbooked. I went to a different hotel and phoned Expedia to explain the situation. The problem came when I tried to be reimbursed for the hotel I never used. After phoning Expedia several times when I returned home, I was given the runaround several times; I was asked to email, fax and send all kind explanations and justifications.

I purchased the travel insurance plan online (they call it Expedia Vacation Waiver), which includes the airplane insurance for $186. But after 10 days, when I checked with their customer care, they couldn't find my insurance in their system. I confirmed with them 4 times. They just said I didn't purchase it! I used "choose seat" option to select 3 seats and it appears every one of my family got a seat. It appears each member's name and seat. 10 days later when I revisited Expedia, both the website and customer care said the seat I chose is not guaranteed. That means Expedia's "choose seat" option does not work! It is just a toy.

I travel frequently and have often used Expedia to my complete satisfaction. Today, I was booking a flight and hotel package when in the middle of the process, the price went up. I had selected my trip, selected the Book It key and when my itinerary page came up, the price had gone up! I assumed that Book It would mean that I'm booking at the price quoted. If I order a meal at a price on a menu, it's not okay for the waiter to say, "We raised the price while you were ordering!" This feels like a bait and switch. I called to inquire and was told that the airlines can change the fares at any time. This doesn't seem right or even legal.

I had a flight canceled and changing the booking was time consuming. I spent 8 hours on the phone. Expedia said they paid the difference between the original price and the rebooking. Ten days later, the airline charged my bank account $900. For four days, I called and told Expedia the story over and over. Different agents wouldn't read the notes or accept my explanation. They would finally give me a supposed supervisor. The supervisors would try to call the airline but couldn't get through. Expedia can't get through to an airline, really?

I booked flights with Expedia in early February and received an email 21 days later, stating we had to call them urgently as flights had changed and one was cancelled. I didn't speak to them as booking wasn't in my name, but my friend was told we had to change them and gave us some other options. She telephoned the next day to confirm and they advised her the flights were no longer available and she had to take a refund. She argued this fact, but it seemed the only way out, before being informed it would take 12 weeks to get a refund. I think at one point they even rang the airline (British Airways) who said we couldn't change them.

We booked a room, The Old Wheeler Hotel, in Seaside, OR. The description on Expedia stated it was an edges room with a view of the ocean. No mention that the room did not have a bathroom. This is an important issue that should be advised. The room was booked three days in advance and I reviewed the description of the room on their website which states the room was delex and had numerous upgrades, but once again no mention of the fact that there was no bathroom. Two days before our arrival, I was contacted by the hotel and advised that the room did not have a restroom, and the restroom was across the hall. I requested to cancel given the inconvenience of this and was advised they could not and would not cancel reservation, because this was outside of the cancellation policy of five days. I explained that we made reservation only three days before arrival. This cancellation policy should not be applied. We were charged $142 for a room without a bathroom that is also a few blocks from the ocean.

Expedia are a bunch of crooks! They took +/-$690 for a booking from my Visa card after I booked with them. When I booked out of the hotel, the hotel said that they did not pay them so I had to pay. When I got back to my office, I saw that they/Expedia indeed took the money from my Visa. That was in September 2012 and it is now January 2013. After numerous efforts from me, nobody there seems honest enough at that excuse of a company to assist with the money they stole. At least Mark got a reply. Our company has, in the interim, stopped all bookings through this crooked company. Any advice, anybody?

After booking a flight from Seattle to Oslo, my group had a third member join. In thinking that it would be easier to fly together, I attempted to cancel my original flight to Oslo and rebook for a cheaper flight to Stockholm. Upon calling Expedia and going through the process to cancel my flight, the agent neglected to inform me that the refund would come in the form of credit to the same airline. The ticket to Stockholm was on a different airline. While attempting to fix this problem, we received multiple different stories from agents of both Expedia and the airline. The solution to this was to rebook on the same flight, after paying the $250 cancellation fee in addition to the difference of ticket prices, $530. I'm never using Expedia ever again. I'm never going to let anyone who is thinking of using Expedia to use them.

I made a reservation and I was going to pay for it, but my credit card was declined. So I called the bank. Expedia overcharged me two thousand dollars, so the bank declined. Thank God they did. I called back again to pay for my reservation. Expedia claimed that the price went up and they can reserve me another place for the original price. The place Expedia booked me looks like somebody's house with a small pool on the backyard. I asked to talk to a manager. I am still waiting. When I send an email, no one responds.

I was double charged $500 - a fault of the Expedia website. Expedia admitted this. The money was never paid to the airline; it stayed with Expedia. Expedia first told me 7-10 business days, then another 5 business days. At 17 business days, they stated 1-2 months. I have no confidence that I will receive anything as no refund requires 1-2 months to process.

In October of 2012, my daughter booked a flight through Expedia to come home for Christmas. She had two flights in her cart and after contacting me, she removed one flight from her cart, proceeding with the other flight. She was to leave Portland, OR on December 18, fly to Denver, meet her brother there and drive to Worland, WY on Dec. 21. No problem there. She booked her return flight from Billings, MT because that is the biggest airport close to Worland. She was to fly from Billings to Portland, OR on December 29. She was emailed her itinerary stating this from Expedia - stating this was her confirmation of flights. When she tried to check in online the night of December 28, she was unable to do so. She then contacted Expedia to see what the problem was.

We are requesting full reimbursement from Expedia.com for the hotel cost for five days, from June 29th to July 4th, at resort hotel Divi Heritage Resorts, Sunset Crest, St. James, Barbados. We arrived at a reception area under repair. The security guard took us to an upstairs beach front room. It was a shock! The room was really dusty, the patio door was broken, the patio itself was covered in mildew, the sofa was dirty and stained, the fridge was old with rust showing at the bottom, the jacuzzi tub was filthy with dirt, and there was a bad odor to the room.

I booked a hotel with them as they were offering a 25% discount. I arrived at the Avalon Waterfront Inn in Ft. Lauderdale and it was an absolute dump. I opened the door to the room and it looked like a rundown flea-bitten filthy room that had been used and left uncleaned. Immediately, I went to the desk for a refund and refused to check in but got no response from the filthy desk clerk. I called Expedia and got no help whatsoever to refund our money or even find us another place to stay. It's an absolute disgrace! It was a welfare hotel that rented rooms by the hour! Totally false advertising and I was so upset that Expedia left us in the street. I just cried and we had to walk to hotels to find another place.

They did not inform me of a cancelled flight. Then the service person, and I use that term very loosely, hung up on me. I will never ever book travel through them again!

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I called Expedia to question why I never received their purported discount for booking a hotel and flight together. They said I should have to call within 24 hours to fix their error. I pointed out that the flight and hotel were the same price then as last week, but they couldn't see through it. I got no discounts, and it would have been less expensive just calling the airlines and hotel individually! I would have saved $120 by going directly to the source. They just kept repeating "I am sorry, but you didn't call within 24 hours." Then, to add insult to injury, "We can refund your money in a credit voucher for the price of the airplane tickets, but to use the voucher would cost you $150 per person, per ticket."

On 10/5, I booked a 3-night stay (10/8 through 10/11) at Platinum Residence Hotel in Warsaw, Poland for my mother through Expedia. When I booked the hotel on Expedia, the hotel was labeled with free cancellation. Because of the uncertainty of the trip, I chose that hotel largely on the benefit of free cancellation. On 10/9, she tried to cancel her final night with hotel clerk Olga **. The clerk told her that only the booking agency could do that. That's when I called Expedia for the first time. The Expedia agent told me that there would no problems; just go ahead check out after second night and call Expedia back after checking out. We did exactly what I was told and called Expedia back on 10/10, after my mother had checked out. However, when I called the 2nd time, I was told it violated the hotel policy and I could not get my refund. There was nothing Expedia could do.

I have never been so disappointed with a company for two reasons, which I will explain in detail soon in this e-mail. It started when I booked a ticket for November 21st until December 31st by accident. At first I called an Expedia representative to see if it was a website error. However, I was deemed responsible for the error. The first thing I wanted was help, because I, **, booked the ticket through my mother's credit card for my little brother and it was supposed to be from December 21st until December 31st. During this first phone call, Expedia basically told me about the hundreds of dollars I would then have to spend because of this mistake including $150 for a change fee. My best option, according to them, was to see what I can get from Air Canada and they connected me to them. Air Canada did nothing for me as they said it was the job of the third party (Expedia.ca) to handle this mishap as I booked through your website. This is how my consecutive phone calls with Expedia representatives from then on went.

On 8/15, I booked a round trip ticket to depart Boston 11/6 on flight 363 at 7:00 am departure to return from LAX on 11/9 on flight 366 at 3:45 pm. I printed my itinerary on 11/5, a day before the travel and right on the top of the print out, Expedia states that my flight is confirmed and I do not need to call in to them. I reached the airport at 5:30 am on 11/6 and was told my flight 363 was cancelled and I was put on another flight at 11:00 am. I had a meeting in LA at 2:00 pm PST and as I couldn't miss this, so I had to walk over to Jet Blue and purchase a one-way ticket for $600. To make matters worse, my flight 366 was also cancelled and I was moved to a red-eye without being informed. There was no way I was going to get on a red-eye and hence booked myself on Jet Blue flight 486 to leave LAX at 3:05 pm. This round trip ticket cost me $1,000.

We travelled to Kauai Island on the 6th of November and when we came back on 11th, GoAir (Mesa Air) did not allow standard carry-on bag and charged $17.00 and inconvenience on check in. These charges were not declared at the time of reservation that GoAir will charge for standard carry-on bags. Four family members had to pay $60.00.

When my confirmation came back, I realized the date was wrong and immediately cancelled it. A box popped up that said I would be charged $69 for the cancellation. It was 15 seconds after I had booked! It also said the hotel was charging this fee - not true. They called me and said it was Expedia! Are you serious? I could see if it was a week prior, or last min. cancellation but 15 seconds after the reservation was made. I will tell everyone I know not to use Expedia anymore. I hope they go under. Looks like they certainly have lots of complaints. Now I will deal with them through Legal Shield and my credit card. What a scam.

As we all know, Hurricane Sandy destroyed the East coast and in my case crippled NYC where I am from. I was scheduled to visit Nov. 1st but due to severe flooding at the place, I was going to stay. I was not able to take the trip. With that said, I called Customer Service to cancel the trip and was charged $200 even though this was an act of God and I had no place to stay. It didn't matter to them. They stated to me that they couldn't even reschedule the trip. I have a letter from the airline stating they would reimburse their customers for the tickets, but Expedia has nothing to do with that. Ultimately, they just want their money no matter who was affected by this hurricane. I would never do business with them again especially after the "supervisor," Jesse, was condescending and rude when I asked for explanation.

I booked a hotel through Expedia and all went well until the roof in the hotel started leaking! I got downgraded to another room and was informed by the hotel to contact Expedia to get refunded for the 3 nights. I called Expedia and they understood the complaint, told me that I would get a phone call from the supervisor within 24 hours. A day passed and no phone call from Mr./Mrs. supervisor, so I called them back and they said that they were too busy, that I just had to be patient. Two weeks later and still no reaction from Expedia (how patient must one be!). I sent them an email, waited 10 days, still no reply and so I sent another! Two days later, I got a standard email from a customer service guy explaining that they have a huge amount of complaints and that they are sorry for my inconvenience.

I bought over 10 tickets through Expedia in the last year alone. No problems, until this morning. The last ticket I purchased was last week. This morning, (bam!) I was charged $7 Expedia final sales fee. I immediately called my bank and disputed this charge which Expedia billed as monthly bill! I will never use Expedia ever again.

We purchased a round trip ticket from Chicago to Kansas City for our daughter, a student in Chicago. There was a late change in the schedule for a class and she couldn't make the flight to KC. We called Expedia and were told a change would cost about $150, this for a round trip flight costing $196. We said that we would find another way to get her to KC. We then purchased an Amtrak ticket for $100. Expedia said nothing whatever about any policies. Then when we tried to get a boarding pass for her trip back to Chicago, we were told that it was cancelled because she had not used the ticket to KC. I called Expedia. They were in no way helpful, arguing that those are the airline's policies and we should have found out what they are. It was an attitude of too bad.

I scheduled a flight and hotel with Expedia in May 2012. By late May, I realized that I couldn't use the reservation I had scheduled through Expedia, so I cancelled it. Rather than immediately issuing me a refund, the employees at the call center in India proceeded to require me to go through some completely unnecessary steps. I repeatedly called them (using the office phone, as I didn't have one at the time) and through long wait times and dropped calls, nothing came of it. Then when I was able to get through, I found out the amount that I was owed (about $411); but again through disconnects and dropped calls, my refund was never issued.

I called them to request a change of date for a return trip to India for my mom. They came back and said that there is no airline fare change, but there is charge of 5,000 Indian rupees, which they converted into around 91 USD (approx.). When I looked at my credit card history, there is a charge of $5,000. When I complained, they said that there is a glitch in the IT system and because of that, it is not considering the exchange rates. Apparently, they think that the whole world has one currency - worst mistake in my view. To my horror, they knew about it since she said, it is not only me, but other customers have a similar complaint. Instead of agreeing and fixing the mistake, they shamelessly process requests from customers in a similar fashion. Apparently, they are saying that fault is on the airline as they charged my credit card. What an escape! Shame on them for not taking responsibility.

I booked three nights at the Hotel Carlisle, Carlisle, PA through Expedia. The hotel's hot water heater broke down not once, but twice! Two mornings I had to shower in cold water. The hotel said they couldn't issue a refund because I booked through Expedia. Expedia contacted the hotel and they wouldn't issue a refund because the heater was fixed both days. I expect to be able to have a hot shower before I go to work in the morning. Expedia just gave me the runaround and I will never use them again! I will never stay at the Hotel Carlisle again either.

I got all the way to the confirmation page on Expedia and bam - the price for the flight went up $100. What a rip off - when I went to the airline directly, the flight ended up to be over $50 cheaper than Expedia. What good is Expedia? They are a true rip off with a bait and switch scam.

I booked online a trip to Orlando. I typed in all names clearly. When I went to read the email confirmation, my husband, and two children, had his middle name as a last name, and now after 3+ hours on the phone with Expedia, they want me to pay $150 fee to change the names. I am outraged. They would not admit there might be a problem with the web page nor offer any resolve. These are hard times. This is not the first problem I have had with them, but it will be the last. I want this resolve before 10/4/12 when we are supposed to leave. We will not be able to get on the plane if the names are not changed. Please, can someone help me?