Expedia Reviews

I booked a room for our trip to Yosemite with Expedia. I asked if the hotel took dogs, they said yes, no problem. When we got there, we checked in, unpacked and we were told they don't take dogs and we had to leave. The hotel manager said our dogs were dirty and not welcome!! I called Expedia and was on hold for over 30 min!!!!! And after I explained, they sided with the hotel!!!! I was so angry and exhausted! After leaving, I checked my credit card and they charged us $120 for the room and $250 for a clean up fee!!! We were there maybe an hour, are they kidding!!!! Expedia is the worst!!!! I will never book with them again!!!!

Due to an emergency, a return first class ticket (about $750) had to be cancelled and re-booked. The Expedia site and receipt says clearly: "We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its own policies, the cost will be passed on to you."

I purchased two plane tickets for my daughter and grandson through Expedia. At the bottom of the page, they offered travel insurance and I went ahead and purchased two travel insurance plans. A few days later, when we read the medical coverage, it said that it only paid for the part that the other policies did not cover, so that made us doubt since we live in Peru and we are not covered in the US, so I sent an email to expedia@berkely.com stating our concerns. A few days later they answered back saying that they only cover American or Canadian residents. Having been given this information, I called Berkely and asked for a refund, because in no part had Expedia disclosed the fact that the plan was for US and Canadians only. When I mentioned this, the representative said that the email I had received was wrong, that their policy did cover people from other countries. I asked him then to send me another email reflecting what he just said, but he refused. He said he could only give me his name: Charles **, but would not send me an email regarding coverage. These conflicting statements got us very worried.

We were on a road trip and tried to call Motel6 from the car to make a reservation. Accidentally, we somehow connected with Expedia, who represented themselves as Motel6 and never mentioned we were talking with Expedia. We were told that a room was over $100.00 but they would discount it to $55.00. I asked for my Motel6 AARP discount and the rep laughed saying he already provided a deep "special" discount. When we arrived at our Motel6 destination, we found out that the price per room not only was never $100.00+ but that it was really only $45.00 minus the AARP discount. I understand Expedia wanting to make a commission, but not blatant shady dishonesty. All they had to say is that we connected to Expedia, and we would have tried to connect with Motel6 again.

I booked hotel Vagabond Inn in San Diego via Expedia for 2 nights. Received confirmation for same saying "You don't need to call us to confirm this reservation." Guess what? Two days later I get e-mail saying your booking has been cancelled. The prices went up in this area.

This hotel is not SAFE!!!! I stayed in the 2nd floor of the hotel on room number 232 for 4 days because a Family Wedding on June 14, 2014. On the second day I was there, a stranger got access to our room and stole my carry-on bag with my personal items, medicines, jewelry and 2 IPAD tablets. Few hours later my carry-on appeared on the 7th floor but empty. I immediately called security and management made a complaint for an investigation. On my meeting with the management of the hotel, I was told the 2nd floor is a public floor including bathrooms and a conference rooms. I immediately called the police and made a report and they promised an investigation. The hotel looked in their security cameras and found the man going inside my room and leaving the room with my bag.

EXPEDIA: call time on phone minutes 47:39 & counting. I AM STILL ON HOLD 29 mins first time. Now HOLD.AGAIN 9mins & counting. HUNG UP ON 2x's. I HEARD EXPEDIA IS NOT RELIABLE OR HELPFUL. Purchased insurance for trip and can't even change flight without charging MORE than the ORIGINAL FLIGHT price?? $195 fee!!!, $45bag fee, seat fee $18.95?? Are you kidding!!

Expedia should be stripped of its license. They are liars, cheats and fraudsters. I am taking them to court over money missing from my credit card for bookings I did not make and refunds of money for flight made by mistake by their incompetent staff. Please everybody do not use this company!!!

I am writing to express my dissatisfaction of accommodations for the trip I booked through Expedia for 3/6 - 3/10, Newark to Montego Bay. After spending hours of researching resort destinations and discussing options with your agents, we booked at the Grand Palladium Lady Hamilton. This was the most miserable trip that I have been on in my life. This was not an inexpensive trip, however I been on many All-Inclusive trips and expected to receive what I paid for. The accommodations are outdated and run down.

I have booked a trip with Expedia and then received 4(!) mails asking me to create an online review. Then I have asked Expedia not to receive any of these mails. The response from Expedia: "We confirm, your newsletter is not enabled. Some notifications cannot be turned off, such as hotel reviews. I apologize and thank you for your understanding.” I've Expedia told that I have NO UNDERSTANDING for it and asked not to send any more spam mails. This was ignored - just I get my 5th request to submit an online review for this trip! To my knowledge, this is illegal. How can I stop them to send me more SPAM?

My husband books a trip to Cabo on Expedia. Throughout the entire booking process you are told you can pre-assign seats for the flights which he was able to do. I have the print out with the pre-assigned seats. Then when you print the itinerary, it says seat assignments should be confirmed with the airline. I checked American Airlines website and there is no seat assignment. In order to assign the seats that were already selected on Expedia, we would have to pay an additional $208. I called American Airlines and was told there are no more "Free" seats on the plane and they only way to select seats is by paying the additional charge. I called Expedia to complain.

We booked a trip months ago for a trip in a few weeks and upon checking to make sure we still have our seating assignments (they screwed it up last year too), we found that we no longer had any seating assignments. Mind you, we're travelling with a minor. So I called Expedia to find out what happened and they said seating assignments are not guaranteed. So I asked: then why do you allow people to choose them? No answer. She suggested I call the airline. So I did. Airline rep told me Expedia cancelled (yes cancelled) our seat assignments when they had a schedule change, which we were never notified of. She said they aren't supposed to do that. So, our seats were given away and now the flight is booked.

I was in a very difficult situation where my passport somehow got lost in the mail and did not arrive in time for my flight to Italy. I called Expedia 3 days before to see what my options were for sticky situations such as my own and I talked to a very friendly, helpful man who told me that I could cancel my ticket and receive airline credit for the flight. Then, since I had no idea when the passport was going to arrive, I could call them when it eventually did and book another flight. He told me to wait till 2 hours before the flight to make sure that my passport still didn't come and then cancel the flight. He also told me that he would put a note on my account so that the person that I called on the day would have already be informed about my unfortunate situation.

I recently booked travel arrangements to Mexico through Expedia and must say they are the worst. First they ask you to create an individual Profile with Mileage #'s and then they never advise the corresponding Airlines so you need to make a second call to make sure that Airline is crediting your account accordingly. When you do finally book your airline reservation, they prompt you for seat assignment and that request goes into a the Black Hole of Expedia as the airlines never see it as well, so you have to make another call to the airlines to make sure you have your seats reserve, especially 2 together.

I made my reservations based on Expedia's quest reviews. Obviously, it’s Summer time and the hotels I was familiar with were booked!! So I took the review into account, and booked!! I can quite actually say I was horrified!! The hotel in question was more of a voucher stay for low-income individuals, I believe!! Anyway lesson learned!!! Expedia does not check into these reviews apparently!! This was not a hotel I would recommend!! Hopefully I can forget the whole episode!

This was the worst costumer service I have ever experienced. Dropped call 4 times and never called back even with telling them to call me back if lost. Over 4 hours on the phone. I will never book through Expedia again.

Missed my American Airlines flight, so booked a new one the next day at the check-in counter. Agent said no adjustments could be made because I had originally booked through Expedia, so I was forced to pay $498 for a one-way ticket back home. Original round-trip ticket cost approx $320. When I called Expedia today requesting an adjustment or any concessions they might be willing to make, I was told they could not honor my request because my original ticket had been "suspended" by the airline. Lesson: Don't book through a third party such as Expedia because when things go wrong, they will turn their back on you. Instead, book directly through the carrier--more discretionary authority.

We are on our honeymoon. Sadly, We are stranded in PARIS during the busiest time of year without a room after the corporate department without our authorization refunded and canceled our stay at our hotel when we requested to be relocated. I literally asked DARNELL, proclaimed head and highest manager that there was (as he stated) who wrote in our account that we asked for a refund. When we arrived on the 27th to our hotel contacted Expedia because our room was not anywhere near as stated on the Expedia site and we were endangered as a hotel staff person came into our room when we were in bed! When we finally after several unanswered emails and after several dropped and non returned phone calls, we spoke to Teara. She from the moment we talked was going to relocate us to another hotel, as following the Expedia terms and conditions about relocating if there were problems and compensating for time lost. Teara had a girl do the transfer to another hotel as she would not be in to talk to our hotels manager because of time difference.

In brief, a long story last for more than 15 hours on the phone. 26 May - Called Expedia call center based in the Philippines and created account and booking. 90 min on the phone VISA debit card not working. 28 May - fixed the problem with debit card and book but a new agent created a new booking. Received mail with wrong name. Lauran **, missing the** before the **. Called Expedia but they did not fix it and line dropped several time.

I booked a reservation based on search returns from Expedia. My criteria included Tarbert, Isle of Harris, Scotland, 22 May. The search returned Anchor Hotel, which I booked. On arrival in Tarbert, I could not locate Anchor Hotel. At the Tourist Information Center, I was told that this had happened before. Anchor Hotel is not on the Isle of Harris but in Tabert, County of Argyll, a ferry passage and 100 miles distant. No point contacting the hotel because they have a 48 hr 100% cancellation fee. Expedia customer service refuses to recognize that they supplied me with incorrect information regarding the hotel. Expedia customer service representative was extremely exasperating because he would only repeat the fact that they would not issue a refund and refused to listen to my attempts to explain the problem.

My son and his girlfriend wanted to come on holiday the same time as the rest of the family but had decided too late to get into our hotel. On doing a search, we went onto the Expedia website to find a hotel for them in Sa Coma Majorca for a week's stay at the end of June. We found a hotel which my parents had stayed at last year and they decided it would be ideal for them. When we went into to book it, I couldn't believe that the price was correct so we thought we should look elsewhere. The Price for The Playa Dorada Aparthotel in Sa Coma on the Expedia site was £2,847. When I went onto the hotel website the same room board and week was £523. I rang Expedia to ask why there was such a difference and the call handler just told that it was the last room (which was a lie) and if we could get it for £523 we should take it (as if we wouldn't). He was rude to the point of arrogance. I will never use or recommend this site to anyone. Stay well clear...

Booked a flight with Expedia for June 2 2014 returning June 4 2014. Went in to select seats. Only seat left were the ones you have to pay for. So since I was Well within the 24-hour cancellation time, I called. I told young man to cancel this flight and I would rebook with another airline. "No, No," he said I can book you seats free of charge. So he spent about 15 minutes telling me had booked a seat on first flight. Second, third, and so on. I went in to print my reservation. mmm no seats assigned. Called American Airlines, no seats assigned. This has now cost me $91.00 more. I live on social security. Need wheelchair assistance also. Never, Never book with Expedia!!!!!

Called Expedia this morning to change a reservation. Had purchased an air and hotel package. All that was needed was a change of dates (airfare/hotel and transfer). As disclosed, Expedia did not charge a fee but the airline charged 200 per passenger. The hotel had no fee charged for a cancel or transfer. I spoke with a woman named Reanna who attempted to help me for 45 minutes until I was transferred to someone named Uno. I was on the phone for 52 min. 19 seconds when the other line disconnected. Not a thing was accomplished except wasted time. I then phoned back and left my number for them to call me in 18 min (as all their operators were busy). When the call was returned, I immediately asked for a supervisor. The gentleman helped me for another 59 min. 3 seconds until the changes were completed.

Expedia is not only one of the worst companies that I have dealt with customer service wise, they are also the worst in dealing with their own mistakes. Further, it is impossible to reach someone in the United States or someone who understands US law when you contact customer service. Of the 6 calls I made in 2 days alone, 5 of the 6 calls were routed directly to their calling center in the Philippines and the last call was routed to their calling center in India. When I asked directly to be transferred to: 1) the corporate center, 2) someone in the legal department, or 3) someone in my time zone, every representative (including 2 "supervisors on duty") informed me that there were NO calling centers in my time zone and there was no way they could redirect my calls. It would all depend on which call center I was routed to when I made the call. If I wanted to try and reach another center, I would have to hang up and call again, even though it very well could be routed again to the same calling center.

We have never struggled so much to have deceit and incompetence corrected. When booking our flight + hotel vacation package to Costa Rica for 4 adults and 3 children; "the Expedia representative" attempting to make our reservation repeatedly made mistakes in taking our information. This was tolerable at first but when a reservation like the one that took place today reached 77 minutes of going back and forth to verify our information was correct, the price of airfare went up near the end of our conversation. I would have gladly reserved online but the Expedia site doesn't allow for reservations over 6 people to be made online. This was nothing compared to the following debacle.

I booked a hotel in the downtown sector of Nashville for June 2014 using the unpublished rates, where you find out where you've booked after you pay and they state it is 40% off standard rates. Upon paying, I found they'd booked me at the Millennium hotel, which their website listed as 2.8 miles from downtown. The rate I paid was $194 a night and on a post purchase search, I found I could have booked the same room through the hotel itself for $101 a night.

We booked a four star hotel with Expedia and when we got there, the hotel was less than a one star. It was filthy, there was a condom in the elevator, and the place was not mopped or vacuumed. Food was still on the furniture and the sheets even had tears in it with broken furniture. We were sent to another room with the same scenario. We told Expedia about the problem. Multiple calls with promise of refund and still have not gotten our money back and declines to send any email confirmation. We left the facility after first night and Expedia did not even find us a better place to stay. We had to look on our own. What a scam.

Booked room for two nights for an event that my boyfriend and I were traveling to. The event got canceled last minute so I got online and cancelled. Imagine my surprise that I was still be charged for 1 night even though I cancelled within 24 hours. After calling Expedia and being told it was the hotel that was charging me and that the policy to cancel by 4 pm was the hotel's, I found that this was not true (I cancelled at 545 which was 15 minutes after I found out we were not going). After talking to the hotel and discovering that Expedia does this quite often, telling customers that it is the hotel requiring the room fee, I called Expedia back and they still refused to refund me the full amount. Needless to say they will never get my business again.

My father booked a weekend accommodation at the Crown Plaza for the 28/2/14-2/3/14 through Expedia.com. He had a fall 2 days prior and rang up and cancelled on the 26/3/14 and was told a full refund was coming back. After numerous phone calls and numerous promises, we are still waiting. Today is the 16/5/14. We even have emails from them assuring us the refund was coming but still nothing. Refund is for $802.00. My father is 75 years of age and I am representing him. Please help. Thank you.

I booked through Expedia.com 6 nights at the Marmara Pera Hotel in Istanbul from March 27 to April 1st. Even though the booking was for my wife and myself (2 adults), they overcharge me a supplement tax guest for 3 and more adults of $166.00. I sent them many e-mails and call them over the phone where I spent $60.00. They always answer with vague comments but neglect to refund me. Now more than month I did not get any answer from them. The best one, they told me that maybe the room is for one person and your wife is the guest. The contract was clear. The overcharge is only for 3 persons and more.

They lie about free cancellations tried and charged full night price with no regrets.

My partner and I booked a hotel in Milan for our upcoming trip. We were doing it together and so both of us were ensuring the data was entered correctly. All seemed okay until the confirmation came back with a booking date of a month earlier than we needed. The booking was via Expedia and the terms were "no cancellation, no change". We called Expedia immediately who contacted the hotel. Eventually they came back and said they couldn't assist correct the error - despite admitting they weren't sure how it occurred. My partner and I both run medium-sized companies so we are pretty clear on what we did. Expedia claimed because they received no compensation from the transaction (?) they were unable to refund or assist in the rectification. This is an unacceptable result and shows that there are some serious issues with using Expedia.

Expedia booked a suite for me that was advertised as available on their website, but was not available. We had our heart set on a suite, and Expedia would not help us AT ALL. They were willing to DOWNGRADE us to a standard room, but required us to pay the balance for our trip upfront and said they would refund us at a later date. When I called the resort, they said that they had another suite available (Beachfront instead of Garden) and that we could book that, we just needed to tell Expedia. Expedia would not book it because it "was not in [their] inventory". We had to pay an additional $350 through the resort to get it worked out. I only pray our airline tickets are okay. After spending over seven hours on the phone in one day, and $350, I'm done with Expedia. First and last time I will deal with them.

Had booked one night for a Super 8 to visit family over a weekend. Had received confirmation from Expedia. When we got to destination, discovered there was no Super 8, that is was now Days End. (For 2 years). Days End had no record of transaction. Tried to contact Expedia, they stated my email was invalid..(which it isn't). Essentially, I could not contact Expedia via email or telephone. Their process to call them was inaccessible, as they ask you to include email, whereupon, again I was informed that is was invalid!!!

I tried to book a package holiday online with Expedia and could not get anywhere. Error messages & links would not click or work. Tried the online chat to try resolve but that was cut off before anything could be done. Phoned up afterward & found a man said that THE SYSTEM IS DOWN. Decided to re telephone and a woman answered this time & I thought we might be getting somewhere. But she came up with a different price. I agreed as it was less. 1,388.61 She had to open an account for me put my number forward & then told me the price had gone up to 1402.11 then she asked me if I accepted this rise and I said yes so she put my credit card details in again & then she told me that it would not go through & the price had suddenly changed to 1600 plus.

On April 27, 2014, I called the Intercontinental in Isla Verde, Puerto Rico and was told that the going rate per room was $279 plus tax with breakfast or $259 plus tax without breakfast. I decided to try Expedia online and found that the same room of $259 plus tax was $171 plus tax so I went ahead booked and paid for Deluxe room with King size bed. Today, 5/2/2014, I went to the hotel and I was told that there was no reservation for the names I gave. When I returned home, I called Expedia and they stated that they had called and for me not to worry. They then sent me an e-mail with the info. The info was not correct because when I went online. I paid for Deluxe Room and now we are getting Superior room which is cheaper than the Deluxe room. Expedia nor hotel would give me what I paid for and I am very upset and I had no choice but to say yes to the Superior room because if I cancelled, the hotel would charge us $258.00 from the $671.94 we booked 3 nights, from 5/4 to 5/7/2014. Thank you for helping me with matter.

I booked a two-day hotel accommodation through Expedia on specific dates, for $79 per night. I thought this was reasonable so I agreed, but at the end of the e-booking transaction, I noticed the wrong dates came up, so I had to contact Expedia by telephone. It took me quite a while to get through to an operator, and I got the dates corrected but I was charged a higher price. I needed that booking and I agreed but I would have been charged a fee for a cancellation. They are a con and seeing the amount of complaints against this company is mind-boggling. I wish I had found out earlier, so once bitten twice shy, I will never use this company again. BEWARE, they should be put out of business.

I had a coupon offer sent via text for $25 discount once I use the Expedia mobile app. While booking for a hotel reservation, the coupon I have is not deducting $25 on the total amount. I decided to call the Expedia phone number to assist me. The representative name is AJ, an outsource from Phil. He was giving me a different higher price from what the mobile price is showing. He even said, "If you want lower price, you should book it on your phone." I ask if I can speak with a supervisor. After 37 minutes of waiting, phone got hung up or disconnected on the other line.

I tried to book a flight and entered my debit card and received an error invalid card number so I entered it again and received the same message. However $2,000.00 was taken out of my bank account and it took 2 days for money to be refunded.

I suggested that you filed the complaint via BBB if it's not resolved appropriately.

Had a flight reservations for my wife and I from New Orleans to JFK in order to connect to an international flight. Got to the N.O. Airport early. My wife's reservation was fine, but mine had been voided by Expedia. Was on the phone with them 3 hours trying to get it fixed. They couldn't do it and then told me to purchase a new ticket and they would reimburse me for it. That ticket cost me $1342.00! I had to buy it to make the overseas connection. I've been 5 weeks now trying to get that reimbursed. Hours and hours on the phone, tossed from one representative to another. Promises of reimbursement within 2 weeks were never made. I'm beginning to believe Expedia is an outright criminal enterprise and should be forced out of business.

I paid $7000 for a family vacation. This amount included $500 worth of vacation insurance. This insurance is guaranteed to cover changes to my trip "for any reason" as is printed in my policy. However, after many attempts to get through to the company prior to my vacation to have my airline tickets reimbursed, no one would help me. I spent hours on the phone only to be hung up on and expected to keep calling back to wait for hours to get assistance in resolving the matter. An old tactic used by many insurance companies to avoid payment. I am entitled to the credits for the airline tickets for around $1800! I have proof of the calls I've made. What do I do???

If everything goes well, the company is good in finding lower prices. But when something goes bad, don't expect any help. Today I reserved a hotel room which had two types of rooms with 2 different rates. I chose the lower rate. After the reservation was complete, I noticed that they had applied the higher rate to my bill. I sent an email to the customer service. The answer was that they can't help with cancellation and refund through email, asking to call them.

We have booked most, if not all, of our trips through Expedia. Unfortunately, we are finished booking additional trips through them. Their customer service department is ridiculous!!!! Hold times to reach a live person range from 1-2 hours, and good luck reaching someone who speaks English!!!! It's just not worth the trouble booking through Expedia!!!!

I have been planning for my honeymoon travel since quite a while and Expedia was my first choice. The initial couple of calls were disappointing as stated by me in my previous mails and Fb and Twitter updates. However, please note that I didn't take any action at that point of time. The reason I was disappointed by the first couple of calls was because I did not get a satisfactory or expected response. When I told the customer service that I wanted a honeymoon package from Mumbai to Koh Samui, I was asked to look at online portals for the prices.

I was looking at different vacation options yesterday - but DID NOT BOOK anything. When you pull up my account you can see that I have no current itineraries - only past ones - however, I have a $561 charge from Expedia on my credit card. After EXTREMELY long wait times (at least an hour each time, 2 different times tonight), I'm on hold yet a THIRD time. They "think" that the charges will drop off in 3 days - but they aren't sure. That's why they put me on hold. I think they have forgotten about me - but I'm afraid to hang up. Maybe $561 isn't much money to them - but to me, it is a big deal. I'm not a wealthy international traveler. Their customer service is terrible. I will NEVER book with them again. NEVER.

My wife and I had to cancel our vacation about three weeks before we were supposed to go away. We were issued with a credit from Expedia and tried to use some of the credit earlier today to book some domestic flights. My wife got through to some people at Expedia who sounded like they were from a call center in India or that part of the world anyway and had a total of FOUR different representatives hang up on her!!! The total time that my wife wasted on the phone was just short of THREE HOURS!!!!! My wife was so infuriated that we decided to book the flights with a different company and pay for them instead. It genuinely seemed like they do this all the time to people. Expedia is a disgusting company with absolutely no regard for their customers. We will never be using them again.

I have a worst experience with Expedia. When they change your ticket and they didn't notify you back with the new one, when you asked for a ticket refund, PR perform alternative in the phone. They put on hold for hours with a rude discussion. The supervisor tried to hide employee's mistake with a rude discussion. Bad ticket handling and a really bad customer service.

I just got off the phone very frustrated. In a nutshell, I booked my trip back in January. I chose my seats on the plane. Expedia says the seats are not guaranteed. But since I booked my trip, I got several CONFIRMED emails saying my seats are confirmed. So, today, 12 hours before my trip, I went to check in my flight and all of a sudden MY seat was moved and I was no longer sitting next to my boyfriend on the flight. I called Expedia right away but there was an hour and half wait. I noticed there were only a couple seats left so I panicked and called Delta. Delta's supervisor told me basically that Expedia only confirmed my boyfriend's seat and not mine. The only seats left were "comfort" seats for an extra $60 each! So I was forced to purchase these seats to guarantee my seats so we could sit together.

I made a flight reservation and paid from Washington, DC to Atlanta, GA. I had to cancel and had to pay fees for a cancellation. When I tried to use the cancelled ticket credit which was $210.00, I was told I still had to pay an additional $200.00. SO I really ended up with $10.00. Expedia didn't tell me that to use the credited ticket I would have to pay an additional $200.00. So I just made a donation to Expedia and US Airways! Wonder if I can put this on my taxes! To top it off, when I call US Airways because I couldn't believe what Expedia was telling, the customer service clerk wanted to argue with me and was very rude.

I discussed a reservation to a hotel in Chesapeake and was told it/s a Non-refundable rate. I had second thoughts because my family is in the military and feared that the date may not be secured. I shared my fears with the Indian accent lady. She quoted a higher of $139 that would allow for cancellation without any fees as long as the appropriate notice was given. I booked two rooms, one with one adult and the other for four adults. The rep asked for the ages of the three children and she provided an itinerary #. She took my email address and phone number.

Booked a guest house in Co. Laois, Ireland for 23rd September, confirmed by Expedia and realized I needed to book 22nd as well. I contacted the guest house directly to be told they had no record of my booking and the rooms were booked out anyway a year in advance! Rang Expedia and they cancelled the non-existent booking. When I received the email confirming the cancellation, I noted that IF I was charged for cancellation, the guest house would refund the money! I await my credit card bill... Also my husband noted that we had reserved a car in the south of France some years ago also through Expedia and when we got there, the car we had booked (a people carrier) was nowhere to be seen. Luckily my sister had her driving licence as we ended up hiring 2 cars. Will NEVER use this site again.

My wife and I wanted to visit Sarasota overnight, and to bring our dog. We searched on Expedia for hotels/motels that accepted dogs and settled on Hyatt Place, which came up when we set pet-friendly as a selection criterion. We checked all the terms & conditions and hotel policies, and the only reference to pets under hotel policies/pets was that we were limited to a small dog. We booked and paid a non-refundable fare. Only when we received final confirmation - and could not cancel - did we learn the hotel imposed a $75 charge for a dog. We were outraged and called the hotel, which confirmed this was a non-negotiable hotel policy. They advised us to take it up with Expedia.

I was trying to use my trip cancellation credit and was on the phone for 3 hours to Manila Expedia phone workers. 3 people hung up on me. They all promised to call me back and get a supervisor. They all pretend to be nice and accommodating. Lots of emotional manipulation with personal questions about travel plans. I am furious.

I have been on hold for a total of 2 hours, spoke to 1 man in line for supervisor... I had a reservation for hotel tomorrow, called the hotel it's not there. Called Expedia, the Indian man said I never went thru them. That's not what me or my BANK STATEMENT say. So now I'm out almost 100 dollars getting the run around. Will never use Expedia again and I'd advise everyone else to do the same.

Due to family circumstances, I tried to call Expedia to see if I could change the date I left. THEY WERE USELESS. I tried for 4 days to get to speak to a manager. Every one of the agents told me that Virgin Atlantic would not let me change the flight, but Virgin said it could be changed. Expedia folks obviously don't tell the truth and if I had booked through the airline (same price for the ticket by the way) I could have changed it. I guess Expedia gets cheap tickets and then refuses to help the customer. Good lesson for me. LISTEN TO ME, EXPEDIA, EVERYONE ELSE WAS PREPARED TO HELP BUT NOT YOU. LOUSY CUSTOMER SERVICE. You lost my business!!!!!!

See other reviews about long phone waits and non response.... I attempted to get a hold of Expedia customer support about finding the same hotel cheaper than their posted price before I continued making all arrangements for my trip. I already had booked my air with them. While waiting on a loooonnnnggggg hold for hotels, I started reading the reviews about Expedia. I had hoped time would have helped the issues all over the review sites, but No. I booked direct with the hotel and saved money. Thank you ALL for writing reviews.

Purchased hotel accommodation and it said 24 hr notice for canceling. Well, I gave them 17-day notice. That was on January 2, 2014. It's now 11 /4/14. They said they paid it and I sent copies of bank accounts to prove they haven't so between a number of call and again the request for bank statements I still waiting. I have used this company many times and no, I will not ever use them again. They just do give you the service they say they do. I'm so disappointed and I want my $ 880.23. Yes, I want them to answer to Consumer Affairs. They need to have their license cancelled as far as I'm concerned. Only cancelled my trip because of knee surgery need and could not travel from advice from doctors.

I was booking a flight ticket from COK to SYD from May 13th to May 19th, 2014. Expedia showed me $1386 and in the confirmation page also mentioned that within 24 hours on any other website, if a ticket is available for a lesser price, the difference would be paid to me and also an additional $50. I was happy to book the ticket as the above makes sure or influences the customers by misleading them to think that there is no better deal. At the same time in Budgetair.com though the same exact ticket was available for $1347.

Reserve anything with Expedia and if you ever need to call them you will NEVER reach them. Always a long "hold" time and when they say "don't stay on hold, we will call you back" - they never do. Good luck if you ever have a problem as you will not get help. Use a REAL TRAVEL AGENT!

Expedia takes your money up front. If you get sick or miss the flight, you lose all your money. Even when you buy travel insurance. If one person in the party gets sick, after medical letters and documentation, all you recover is the amount for the sick person only. If the rest of the family decides to stay home with the sick one, their amounts are not refundable.

This will be somewhat long, but if anyone reading this is going to use it to base their decision to book with Expedia, please be patient. The first thing I want to say is that I'm someone who travels a fair amount of time. I consider that taking at least 3 trips a year through flight to both domestic and international locations. I've been doing this since 2010. I have booked all of my flights through Expedia. The reason for this is because I find their website to be very easy to navigate and great prices. I have to commend them on having an amazing website with a very easy interface. One would think that with such a great website that their human interaction is just as good. I want to say this without any exaggeration at all, as I know many people exaggerate when writing reviews. Expedia has THE WORST customer service out of any company I have ever dealt with.

I just checked my credit card charges online and there is a charge from Expedia.com for $533.08. I have not ever used Expedia for any reason. My husband is 77 and I am 67 and we don't travel. I can't get in touch with them re get the charge reversed. I have contacted the Credit Card company but the process is long and tedious. I just want the charge off of my bill.

I used Expedia to book hotel reservations based on the deal I saw online. I was able to book the hotel and everything went well. A week later (30 days) before booking date check-in for hotel resort, I had to cancel. I called Expedia, explained that I needed to cancel and they said no problem because I was within the time frame for cancellation without extra changes and that I would be refunded my deposit which was $124.00 within a few days. Before hanging up, I just wanted to verify what the representative said so I repeated what he said, that I would be refunded $124.00 within a few days. The representative then, said it would be 10 days and that a confirmation would be sent to my email address.

I was planning a trip to Florida. I called a number, which I thought was Quality Inn. When I got to the Quality Inn on my check in date, I told the receptionists I would have to check out two days earlier than first booked. He said, "No problem". But when I went to check out, I was told my bill was already paid, taken out of my credit card by Expedia. I never even realized I book thru Expedia. So I could not use my Triple A discount (saving me 28 dollars a night) and I could not get my 2 day $ back. The receptionists at Quality Inn told me it's cheaper to just call hotel myself, I thought I was. The experience took a chunk out of my vacation. I will never stay at a Quality Inn again AND I WILL NEVER USE any of the companies that advertise they will save you money on your travel plans. IT IS A SCAM.

Traveling with two young kids we were very specific about the flight seat assignments. We got our seats assigned by Expedia. I checked online a couple of weeks later and no seat assignments showed. I called Expedia who claimed to have called the airline and again got my seat assignments. Today, 5 days before the trip, I again check and again find that there are no seats assigned (and none available). Expedia claims they will be assigned at the gate (whatever might be left). According to American Airlines, they have no record of Expedia ever having contacted them about seat assignments and we are stuck! This is the last time I will ever use Expedia for anything.

if don't hear anything from you, I will post this entire travesty on Facebook, Twitter, Travel Review Sites, and Yelp. Big deal right. I will also file a complaint with the Better Business Bureau and Dispute all charges with my credit card company.

I booked three returned tickets from Kuala Lumpur to Auckland (New Zealand) in Dec 2013 for flight in April 2014. Expedia just sent us an email to inform us the change in flight time, though the tickets had been confirmed earlier. When I called Expedia on this matter, Expedia customer service personnel asked me to wait till the next day where somebody from Expedia will call me back.

I booked an airfare and rental car through Expedia. They debited my debit card for the full amount and when my flight arrived at my destination their partner Dollar Rental did NOT honor my car reservation. Expedia has the fiduciary responsibility of my money and my welfare. Expedia employee Tasha, number **, argued that although Expedia debited my checking account for the full amount. Since I do not have a credit card, Dollar did not and should not have to honor the car rental reservation that they took my money for. As such I had to walk over and rent from Alamo for 250% of what Expedia charged. Furthermore, Tasha would not refund the amount for the Alamo reservation and offer to only refund the amount of the Dollar rental. What a scam!

I called Expedia and got an agent in the Philippines. I told her I wanted to buy a one-way ticket because I didn't know exactly when I would be returning. She said "It's cheaper to buy a round trip and buy trip insurance so you can change your flight coming home." She created a trip which she said included a car in the price... It didn't. When I tried to make my reservation home, I found I couldn't use my $40 trip insurance because my situation didn't involve a death, sickness or catastrophe. Expedia told me there was nothing they could do about it. If I wanted to change my trip it would cost $200. I asked them to identify the Philippine agent so I could make a complaint. One agent said they are anonymous, the supervisor said he would pursue it and I could not make a complaint myself. So I was stuck and furious.

I booked a room at Embassy Suites in Savannah via the Expedia website on February 16, 2014 and I received a confirmation email from Expedia stating confirmed. When I arrived at the hotel today, March 27, I was informed the room was never reserved by Expedia and no rooms were available. When contacting Expedia by phone on 3 different occasions over the next 3 hrs (each call over 45 mins of wasted time on my part as I was constantly put on hold with one service rep actually telling me that she had spent 1 hour trying to help me so could not understand why I was so upset), they were unable to find any replacement rooms within 25 miles of the original room (and then only for 1 night) and offered a $100 voucher towards any other trip I booked within the next 6 months as way of apology.

In early February, I went online to reserve a trip from what I thought was Priceline. I entered all my information. After entering my credit card info, I received an error message. I called the 800# on the screen. The agent answering said he could complete my transaction. I gave him my info, done - we hung up. Here comes March, I go into my credit card account to find I was charged twice, from PLine and a place called TRAVRS. I called PLine and they were only able to confirm one reservation. I called the hotel. They confirmed that I had 2 reservations, one through PLine the other Expedia.

I had a reservation for March 10th but had to reschedule it for the 24th. On March 9th, I called Expedia for the above change of date flight. I should have known that they screwed it up when it took three different Expedia rep to get the transaction done. They sent me an email to confirm the change of flight but because I got so busy, I failed to check my email closely to make sure the dates were correct. This morning, I called Expedia to send me another email confirmation thinking I must have deleted it, only for them to tell me that my flight expired since I booked for the 23rd. I was on the phone for an hour and 38 minutes patiently hoping they must realize their mistake, but no, I was the one at fault.

April 11th, we made a reservation with Expedia to stay at Reno for two nights, since we saw their ads at Nuggets at $21 per night. However, during the phone conversation, the representative doesn't honor its own ads, instead, the representative said the rate wasn't $21, but $33. We were very disappointed at their service. The only thing we can say about Expedia is that Don't use them again!!!!!!!

Never use Expedia! Booked a credited flight which can only be done by phone. They say they can hear me, but they can't understand me unless I speak extremely slow, spell out each word and phone number and repeat myself a minimum of 3 times. I was disconnected 5X after waiting 3 hrs each time. Only a supervisor can book credited flights. Despite promise, no one returned dropped call.

I booked both flights and hotel for a trip from Washington DC to Edmonton, Alberta to attend a family wedding in February. Our travel day was a day when DC was hit by a major snowstorm and all flights were cancelled. When it was clear that we were not going to be able to make this trip I tried to contact Expedia but was unable to get through to anyone for two days. In the meantime I tried to cancel the hotel reservation and was told that because I had booked with Expedia the reservation could only be cancelled by Expedia.

Had a flight booked thru Expedia on United Airlines Detroit to Chicago and Chicago to Moline, Illinois and return Delta the same day. United had a problem with the plane and after waiting 6 hours canceled the flight to Moline. It was too late to take another flight. I would have missed my return flight anyway and the last fight out of Moline was booked, so they put me on a Flight back to Detroit. I purchased insurance and called Expedia to file a claim and get a refund and they told me after 1.5 hours on the phone that they talked to United and the claim on United was legitimate but I have to get my own refund and I also needed to contact the Insurance Company for a refund and file on United's refund web site.

Booked a hotel in Memphis for 4 nights through Expedia's site. Expedia charged the full amount in advance. When we arrived, the hotel was beyond nasty! Stains of questionable origin all over everything, including the ceiling; tears in the furniture; broken, mildewed tiles in the bath. We fought to close the door to the room to lock it. Due to a delayed, late arrival, we only stayed a few hours. We checked out early the following morning, having only slept on top of the covers of the beds. We were told by the hotel that we'd needed to contact Expedia about a receipt, etc.

I booked a flight and hotel for 6 days, plus one more night in a hotel near airport, which I cancelled by telephone 2 weeks before date booked. This was confirmed on the phone by man who took my call. When I came back from the trip, I found an email confirming the booking for that one night that I had cancelled.

A business class flight from Philadelphia to Lima - I booked and paid for this flight. When I went to choose the seats, I realized that the domestic part of the flight (Philadelphia-Miami) was in coach. I changed that leg of the trip to business. Miami-Lima was in business, and so was Lima-Miami. However, Miami-Philadelphia was still coach and I was unable to get business seats. I called American Airlines (I hoped to get at least a standby) and they told me it was a mistake Expedia had made. I spent at least 45 minutes on the phone, first with an agent, then waiting for a supervisor. It took so long that she called back, and put me on hold again.

I was lied to and ripped off by Expedia and Destin West Resort Management. They ruined my vacation. I booked Destin West online with Expedia and Expedia lied to me about having to pay extra fees after I booked and showed up at the Resort. I paid $135.00 for the room for one night and when I got to the Resort they tried to charge me another $130.00. The Resort insisted that I had to pay it when Expedia said there would not be any other fees. The resort added extra taxes and a $75.00 Cleaning Fee for one night stay. Expedia told me I would be waiving the fees because only one night stay.

I rented a compact car via Expedia.com at a price of 154,93 euro. The reservation was with Dollar/Thrifty (served in Germany by Buchbinder) in Munich. Together with the Expedia booking, I purchased also a travel protection plan (CDW): $88; Thrifty in Germany is served by Buchbinder. At the time of pick up, they told me that they do not accept any external insurance and they rent me a car with CDW at a price of 400 euro :). And told me that Expedia shall reimburse the insurance. So, they charged my card with 400 Euro + 1200 Euro - which was suppose to be a block on the amount. But they did not block it. They withdraw a total of 1600 Euro. I had to call them after a month in order to get my money back - which they did.

Same story as many others report. On hold for 30-60 minutes. Escalation to managers. Nobody empowered. Their contact management system drops call after 60 minutes and you have to start all over again. They wore me down with their polite platitudes and inaction. I've given up trying to get a refund on a flight cancelled by the airline! I will never use Expedia again. Not worth the aggravation just to save a few bucks.

As an experienced traveler, Expedia was the worst experience I have ever had in my whole entire traveling life. I arrived to the airport at 0600 only to find out that Expedia had cancelled my flight. After hours of waiting, and being transferred from my initial airline (LAN) to American Airlines I was only in for more horrid surprises. The plane I was supposed to take never arrived, only to be replaced by another airplane which ended up being faulty and after being in it for two hours and a half, we got taken down.

While searching for a flight for an upcoming vacation, Expedia quoted several very low rates. When I went to book them, they went from $346 to $1072 and $436 to $780. Please quote me the correct price initially. Don't do a Bait and Switch!!!!

On February 4, 2014 I booked a flight through Expedia online. I was traveling to Philadelphia with my daughter's dog. I had researched online before booking my flight to see which airlines would transport dogs. I went back on Expedia and booked a direct flight on AA. I didn't print my confirmation at the time but did so a month later. My confirmation confirmed AA flight; however when I printed off my itinerary, it said AA (operated by US Airways). I didn't think anything about it because it was the first time I saw that on anything, just figured there was a merger. I never received anything from Expedia saying there was any change in my flight.

I have used Expedia's services for at least ten years and spent thousands and thousands of dollars with them. I have a European flight leaving in four days and went online to Expedia to print out itinerary. The flight was missing!! I had to spend three hours on the phone with Expedia, being put on hold once and disconnected after forty minutes, the same thing, another disconnection, after 20 minutes only to find out after yet another twenty minutes on hold for a supervisor, twenty more minutes on hold for her to call Delta, to find I could have checked online at Delta to see everything with my flight was as planned. What a waste of time for me! I must say the people were wonderful but they are overworked, overwhelmed and ill trained. They should have checked online with the airline immediately (as I should have) to save me hours of grief. I have four more itineraries with them. After that, never, never, never.

I tried to book an advertised flight from EWR on 4-26-2014 on United flight 1552 to CZM and returning on 7-16-2014 on United flight 1546 as it was advertised for $538.76 round trip. I called the customer service as it would not go through online and they told me that they would help me fix the problem. They had me on hold for 29 minutes and then cut me off. So I called back and explained the problem. And was on hold for 32 minutes while they were fixing the problem and was told that the fair was no longer available because the plane was full.

I booked a room in New Orleans about 3 weeks ago. We thought we were getting a room near the quarters, double bed, open deck, pool. Instead we pull up to this crummy hotel called the empress. They had space heaters for heat, the beds were wrapped in some type plastic and very hard, roach traps all over the room, one handle on sink, one chair in room, broken chair with some old mirrors on the wall and a cut up rug on the floor. Had to leave key at front desk every time we left and through Expedia they carted us 89 bucks a night when the rooms were only 39 a night with horrible most worst 3 nights of my life. Oh they advertised a pool and jacuzzi that we or the hotel crew could find. Expedia should check out the places they book for.

Stay away from Expedia!! I called customer service to ask a simple question about my recent purchase. Apparently, there are 2-3 tiers you have to go through just to speak to a supervisor. While attempting to speak to someone to answer an infantile question; I was disconnected 3-4 times after waiting 30 minutes each call. In the course of two days, I have been on the phone with Expedia for (7) hours. Meanwhile, their calls are all outsourced and it is extremely difficult to understand the vernacular of any one person affiliated with Expedia.

On February 15, I booked and paid for a hotel in Juneau, AK as I am returning home to Skagway in April. I will be in Juneau for 3 nights until the morning of April 11. I received confirmation but must not have read the confirmation carefully because when I looked at the e-mail, this morning March 6th, I saw the dates were somehow for February 14 the through the 16th. I called the hotel and they said I had to go through Expedia. I could find no phone number and have sent 3 form type e-mails wherein I could leave a phone number and nothing else. The number is not my number which appears automatically as my contact number as I am out of Alaska. I was able to provide Expedia with my confirmation number and submit, receiving a note saying I would be contacted within 1 minute. I have sent 3 of these. Can anyone provide a phone number or tell me where to find it?

I had booked a reservation for a flight from Newark to San Juan to Vieques PR. The return back flight was changed due to weather. After an hour and a half on the phone they changed my flight for me to another airport without a crazy layover. When I received my itinerary via email, they deleted the leg from Vieques to San Juan! I tried calling and kept on getting disconnected, so I had to book it direct and pay again for the flight. I called a few weeks later to get refunded for the leg and they after an hour and a half again on the phone (no exaggerations I kept records) they told me email my receipt for the flight that I booked on my own and It will reimbursed. I called again 2 weeks later, and they have no record of the phone conversation. How bad is that? Hours of my life wasted on this horribly run organization.

This is an excerpt from one of the emails I sent in regards to making a simple change on a booking that an Expedia agent made over the phone (not by me online). There have been 24 emails exchanged in regards to a simple change, and I have been on hold by phone for over 6 hours with no resolution. I keep getting the same email from their customer service dept., which is to phone the number they have provided. On each occasion while I was on the phone after being on hold for hours, just as I was about to be transferred to a supervisor, I was cut off and the call went dead.

Monday morning 2/24/2014 I booked a room for the night through Expedia for at Hollywood Dreamsuites hotel in Los Angeles. I spoke with Mariah. She gave me a number booking #**, and address 1800 Van Ness Blvd. I made sure I repeated all the information back to her to be I had it right. I asked about the parking, which I always do. She said there was plenty of parking.

To start, I have a $604.70 credit on Expedia with Delta. I understand a $200 change fee would apply when I use it, so that leaves what should have been a $404.70 reduction from a recent flight I tried to book. Thursday, February 13 placed flight on hold and called Expedia as directed to do so. Cost of flight $589. Called Expedia to complete booking. Message said due to storms, call volume was large and recommended calling back later.

Booked flights for three of us to travel to Peru, my adult Daughter and Son. He is in the National Guard. We purchased trip insurance. He was activated due to weather problems in the Mid-West and will not be able to join us. Contacted Expedia to either rebook the flight or cancel it and get a refund, possibly via the trip insurance.

I used the cancel flight option, paid for it, and was unable to make the trip. I cancelled and was credited $241.00 for my flight (the hotel was credited back to my charge card). Was told I had 6 months to book a new flight, which I tried 6 weeks later... First call, on hold 25 minutes before I got someone, then told I had wrong department. Second call, I opted for the return call, another 20 minute wait, but they did call back. They couldn't find my return flight, which I had pulled up on my screen and was ready to pay and book, just needed to know how to apply my credit. While I was waiting my reservation went up by $31.00! I told him, book it before the price changes! That guy left me on hold for over 30 minutes and I finally hung up.

Expedia is duping the customers. 1) collects money for advance booking by offering huge discounts and again for really booking it (if booked again). 2) collect verification charge Rs. 100/- for booking and promise to return in 48 hrs, but do not return. Think the daily collection!!! This is fraud.

I tried to book a flight through Expedia today (Feb 22) over a period of several hours. Each time I chose my flight and went to pay, my payment was blocked. I was then directed by Expedia to "search again". I'd log back in and the flight price would have risen by almost $100. This happened three times. The price went from $1742.00 to $1811.00 to $1942.00 in less than one hour. Air Canada had posted the flight price at $1942 early today. I saw it on AirCanada.com. That price remained constant. In other words Expedia kept jacking up its "discount" price until it was the price Air Canada was advertising all day long. So where is the discount?

I booked a flight from Orange County Calif. to Knoxville, TN thru Expedia. I booked departure on 3/19 and return on 3/23. When I booked flight I reviewed information and booked. When I looked closely at details a couple of days later I noticed both flights had been booked on same day. I called Expedia and asked what I could do, and why would I book the flight out across country and back the same day! I also stated when I submitted booking it was correct. The 1st person I talked to was not understandable and said we follow policy, I asked for supervisor, held for half an hour. She said the same exact same thing, she said she understood BUT she couldn't help me. She said it was my fault and there was nothing they could do except pay $200.00 to correct.

It has now been over 72 hours and I have been calling Expedia since Tuesday of this week to try and get them to produce a letter to fax over to my credit card company on Expedia letterhead SO I CAN OBTAIN MY MONIES BACK ON MY CARD. MY TRIP IS FEB 27TH I NEED TO REBOOK!!!!! Info to be included: merchant ID, authorization code, date of transaction, my info, cc info, dollar amount to be released, the reason for the cancellation.

I've used Expedia in the past and whenever there is a problem, their customer support has been very unhelpful. It felt like they just wanted to get me off the phone and kept saying the same things. I wanted to resolve an issue but they seemed to be more concerned about the money.

I booked 2 tickets to a Tang Dynasty dinner and show during a recent holiday to Xi'an, China. As the day grew closer, I became concerned that no contact had been made for our hotel pickup, and there was no answer from the phone number provided. I tried calling Expedia, was put on hold and then transferred to an overseas call center, draining all the credit on my Chinese prepaid phone in the process. No response.

Booked a room on Expedia’s site. The room type said you get a king, queen or double. We indicated 4 people and it charged an extra $40 per person charge. The confirmation comes through with a king for four people. We called. They said we have to call the hotel. The hotel say “We can't talk to you since you booked through a third party.” We call Expedia. Spent 1.5 hours on the phone. In the end they would not make the simple correction to change it to two doubles for four people and refused to refund the money so we could book 2 double beds. Further the Supervisor was rude. Will never use Expedia again. Afterwards I even saw other sites with the same deal, same hotel with two double beds for a lower price. I have filed a dispute with my credit card company.

About 3 weeks after I purchased (and paid for) 2 tickets from Chicago to Auckland, Expedia sent notice that the itinerary had changed. I spent at least 3 hours on the phone trying to get rebooked and was unsuccessful. Expedia's service reps really tried but in large part, they didn't understand the journey and their English wasn't up to the task. I asked repeatedly for a supervisor and for confirmation that my tickets for the entire journey had been rebooked, all to no avail. One of their call backs occurred at 1:30 a.m. Their system shows we are booked for only part of the trip. No more Expedia for me.

My husband purchased a trip thru Expedia on 1/28 for the period of 2/18-2/23 and then cancelled due to a conflict of our schedules. I rebooked another trip that same day for the same period of time with the same airlines and the same hotel and they gave me the SAME itinerary number. After never receiving acknowledgment of the trip, I called them today 2/16 for our itinerary. The first time the rep said it has been cancelled. I called back again after waiting for a very long period of time on both of these calls. That rep said our trip had been cancelled.

Do not trust Expedia. Worst customer service. We booked our car rental with them several months in advance of our trip. When we get to Denver they gave our reservation and we had no rental. When I call Expedia for help they said the couldn't do anything for us. I asked if they could find us a rental and honor the price we had booked it for, they said that they couldn't do anything for our group, that we would need to work with the rental company. I told them, "but we booked with Expedia!" and I was hung up on. Never again would I use this site and won't recommended it to anyone.

Booked a flight on Expedia.com website. Found the same flight for lower on carrier's own site the next day and Expedia.com's own website also lowered the price on the same flight. Customer support refused to honor their price guarantee saying the carrier's website was not US based even though they are partnered with them and despite the fact that I showed them another quote for the same flight on their own Expedia.com website.

I AM in the middle of experiencing this same problem. They kept me on the phone for OVER AN HOUR to refund my trip in the first place (I am skipping the first part of this story, that's another novel in itself)! She finally got on the phone and said I would be refunded. Well, I was shorted $250, the amount of the coupon. Was told at first - "system error". Then was told it was the insurance. Then she said it was the coupon but was insisting that they refunded me in full. THEY DID NOT. She refused to listen to me - I tried talking over her, she put me on hold for 20 min then disconnected me.

I booked 2 itineraries back on 10/22/2013 for one and for the second itinerary booked on 11/29/2013. After I booked them I called Expedia customer service for my reward points, and I was told that I booked my itineraries as a guest account on their website, but the customer service then told me they will credit me the points after one month of my trip. So after one month passed, I called customer service on 02/09/2014 for my points, and customer service put in a request to credit me my reward points. And after three days I checked and log in on Expedia online for my account, I did not see any point, so I called and I was denied my point saying booking was made before.

They called me to cancel 5 flights I had booked for over 2 weeks. They would NOT transfer me to other flights. They refunded 100% of the air $4000 (Because they cancelled it), no cancellation fee. However, they have told me numerous times I will receive credit for the trip insurance ($258). But it has never happened . Now have filed a claim against them with credit card co. Don't trust their customer service. Don't trust Expedia!! Hope they're not around in the future..

I made and paid for a four-night stay in a hotel but checked out one night early. After three months of frustrating communication, they have denied any refund. Don't go through this! They are almost impossible to contact by any method.

I did booking with Expedia on phone believing that Expedia is perfect. So what happened I decided to book a return flight from Auckland to New Delhi on 12th February 2014 departure 10th April from Auckland and return 26th April From Delhi Southern China Airline. So we done it on the phone. I gave the guy my details and card details, he said it's processing and something happened in their system and he said it's unable to process. The flight was 1325 NZ dollars and I was charged for that money. But I did not receive any confirmation because he say he was unable to book for some reason system error. Because of that I lost money from my card and I do not have enough fund to book another and now the flights are getting more expensive and I still have not receive money back.

I received an email from Expedia on 1/29/2014 for "Invite Only Email Exclusive Deals", so I followed the link in the email and booked a vacation package for 4 to St. Pete Beach on 2/4/2014. When I reviewed my reservation the price came out to approx. $474 per person, so I clicked Book. As the site was loading it suddenly malfunctioned. When I returned to the Expedia site, I found out that my reservation had been completed; however, whatever discount I should have received somehow got removed between the time I hit Book and the site crapped out. The new total was now over $400 more than when I confirmed my reservation.

PLEASE PLEASE do not trust Expedia!!!!! My son had a flight and rental car booked through Expedia, flight was fine, when he arrived at Edmonton Airport the car rental tried to charge over $1800.00 as we had confirmation of $873.58. I called Expedia thought we had it worked out to a degree, but then go to find out from Expedia agent the car rental place after telling us we had an hour to get back there proceeded to close leaving him stranded. The agent on the phone was very helpful, expedited to higher and told would receive a call back within 72 hours. Ha ha, did not happen. Now I have been on phone for over 4 hours and keep getting put on hold. Please do not trust any confirmation cause they change it when they feel like and say oh well!!! Customer service dept are rude and do not know what customer service is.

I booked a hotel in Myrtle Beach for the Christmas break back in November 2013 through Expedia.com. It didn't have a good explanation of the kind of bed the room had. When I arrive at the hotel to check in, the hotel representative told me that I would want to upgrade the room to a standard king bedroom because the bed that I reserved might be small. It was almost 10pm at night. So, I had to call Expedia asking for an upgrade. First, the customer support was telling me that I would have to pay a penalty for upgrading but it might be waived if the hotel doesn't charge the fee to Expedia. Over a 20 minutes wait, Expedia called me back saying that the hotel wouldn't charge any fee for upgrading. I had verified with the Expedia representative for the differential price for the upgraded room and the representative said that they would e-mail me a confirmation, and after that I would be all set.

Let me start by saying that Expedia didn't do anything illegal. I feel very slighted. I booked a cruise which offered onboard credit if I used my Master Card. I was in a hurry and booked the cruise thinking that the onboard credit would follow my booking due to the fact that I used a MC. In small print, it said that I need to fill out a redemption form at least 21 days before the cruise. I admit that I missed this and booked the cruise only 23 days before it departed. I had to catch this within 2 days after booking. The bottom line is I called Expedia customer service and they flatly refused the credit. I was transferred to their promotion department and was told that they will not do anything about it. The bottom line is this is the absolute opposite of client-centric. For someone who spends a lot of money on personal travel, I will always avoid Expedia.

I booked Double Tree Suites by Hilton New York City - Times Square to celebrate the New Year 2014 mid-October 2013, paid $3,117.23 for seven (7) nights and accepted all conditions, like the reservation is non-refundable and cannot be cancelled or changed. To avoid any problems I confirmed our booking with the Hotel. Everything seemed to be in order. About three weeks before our departure somebody from Expedia sent us an email that there was a problem with our reservation. Expedia sent a no reply email so it was up to me to chase them.

Do not trust Expedia!!! Their price match policy is a bunch of **. I found a cheaper price from the airlines directly and filled out the Price Match form online and submitted it within hours of booking my flight. I received an email back denying my claim since I made my reservations as a guest and not under my account. They find a way to weasel out of everything. Stay away from them!!!

My husband booked my flight over the phone to Las Vegas (I was sitting in the room when he did it). I was supposed to be flying out of Toronto Pearson International Airport on Feb 6th, returning on Feb 9th. I never received an itinerary or confirmation of any sort from Expedia.ca. When my husband called the airline they sent me a confirmation, which had me leaving Toronto (to Las Vegas), and returning to Toronto on the same day.

I used Expedia to book and pay for a multiple-city flight in May 28, 2013, for travel in late August. My plans changed and I called Expedia on July 24 to see if I could cancel the first leg of my trip from Tokyo to Manila. I was told that if I paid a 20,000 yen (I live in Tokyo) cancellation fee, the balance would be refunded to my credit card within two weeks. I thought 20,000 yen was reasonable so I agreed and even re-booked and paid for another Expedia flight.

I have booked many trips in the past and now looking to use my rewards points only to find zero points. I have called Expedia only to be put on hold and then disconnected. The best was they put the phone down and I could hear them talking for over one hour then they hung up. The say I was just a member from 11/2013. I have an email about my rewards membership dated back to 2/2012. I find it hard to understand why they do what they do and stay in business. I buy from them and I get NO rewards that I have coming to me? Well I guess it's time to use a different travel company.

On a holiday to Tenerife in December 2013, I booked and paid in full return flight for 2 adults plus 10 days' car hire. On return to the UK, I found a charge of 64.07 (75 Euros plus foreign exchange transaction fee) on my credit card statement from Avis the car rental company. I queried this with Expedia & explained to them that I returned the car with a full tank of fuel & according to the documentation which I was asked to sign when I picked up the car upon arrival at Tenerife South Airport, the 75 Euros "car refuelling service charge" will not be levied if the car was returned with a full tank of fuel. Although Expedia refunded 61.54 (the small shortfall can only be attributed to incompetence on the part of Expedia's complaints handling team), I am far from happy because of the time and effort spent in making my complaint to Expedia and to my Credit Card Company and also because Expedia appear to have given me a goodwill credit, i.e., the refund did not come from Avis the car rental company.

On 1/26/14, I booked a travel package for three (all inclusive hotel + airfare) for a total charge of $3256.38. I received an itinerary and summary charges from Expedia and figured that everything was set. A few days later, I check my American Express card and see that I've been charged a total of $4606.73 - from Expedia, Travelscape LLC, and Hotels.com, all subsidies of Expedia (confirmed by American Express when I called them). I call Expedia to dispute the charges. First, they tell me I should have been charged $3293.86. When I asked where that number came from, they said, "Whoops, we meant $3256.38." I said I was charged much more than that and reiterated the charges on my AE card. They told me they couldn't see those extra charges on their end and there was nothing they could do about it.

I booked a trip to Cancun back in December 2013 for the family. I purchased the insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1,900 dollars. I have checked my account multiple times for the refund and to date no refund. They continue to lie to me and tell me that they issued my refund. I also asked to speak to someone in their accounts payable or anyone else! Their reply is that there is nothing they can do. DO NOT USE EXPEDIA! You are taking a big chance.

I recently went to book a hotel in Tampa, Florida for a business trip. I went to the Ramada site and somehow, through redirects on the pages, ended up at Expedia. I entered my information to include my credit card information thinking I was reserving my room and when I hit enter I ended up pre-paying for the room for the two-day period I was scheduling at the Ramada. The day before I was supposed to show up in Tampa, I received a call from one of my business associates saying the Ramada was substandard and they were moving the meeting to another hotel. He advised me to cancel my room. I promptly picked up the phone and called the hotel.

On Jan. 9 I booked a one night stay at the Menger Hotel in San Antonio using Expedia. According to my phone records I called Expedia back with 27 minutes of making the reservation noticing I had made a mistake in the reservation. The call lasted 8 minutes and I was assured my reservation had been canceled and that there will be no charges. WELL, of course now the hotel is charging me a fee because they think we never showed up and didn't cancel the reservation. Why do they think this? IT's because the staff and management at Expedia is very unprofessional and have not done their jobs.

Anyone using Expedia at this point is taking a serious risk. I won't even go into the litany of problems with their "customer service", except that it will entail hours on hold being transferred from Asian call center representative to the next until you are told that there is nothing they can do. Their computer system and customer service is so convoluted and outsourced that it is nowhere near capable of the tasks. You will be left high and dry.

Expedia website prominently displays $0 cancellation fee for last-minute reservations. Only in fine print do they inform you that the hotel will go ahead and charge you the full amount of the room anyway and that THEY (Expedia) will not charge any cancellation fee for themselves, WHICH THEY SHOULDN'T DO ANYWAY!! This is technically legal and I will admit that. The full contract was disclosed to guess what: Expedia has GREAT Lawyers. They also have mislead and abused CUSTOMERS.

I was looking for a nice hotel in the Mendocino County area for a romantic weekend getaway. Not really knowing where to even start to look for a nice, reasonably priced hotel by the beach, I decided to try Expedia's Unpublished Rate hotels found near Mendocino Coast which guaranteed up to 40% off a 3 star hotel. The site said they couldn't say the name of the hotel because of how much of a discount you were getting. The following sentences are cut and pasted straight from their website: Prices this low require us to hide the name until immediately after you book. Our 3-star suppliers include Holiday Inn Hotels and Resorts, Radisson Hotels & Resorts, DoubleTree, and other respected hotel brands.

My boyfriend and I phoned together and booked an online promotion to Dominican Republic through Expedia Canada. We informed the travel agent where we would like to stay for our vacation. When we booked our trip, we clarified that we were in one room. Expedia informed us that there would a small one time fee of $161.00 when my boyfriend checked into the hotel that was to be paid to the hotel as a second guest. Upon my boyfriend's arrival, he checked in with no problems and was not asked for the fee. Upon my arrival, the hotel did not have me registered as the second guest in the room and required a further $2140 for the 10 days on top of the $2400 we already paid for the room. We got onto the phone immediately with Expedia. We were put through to a Supervisor and were told they would review the taped phone call and get back to us. She never did.

I booked a flight for my son to go to New York. I never received an email confirmation and there was no record of the reservation on my account. So, I panicked, booked a free flight on United. Lo and behold, 3 days later I receive an email from Expedia, "Have fun" or whatever and they DID book the trip. Sooo, long story short, I had to cancel my free trip (United charged me $200 for the pleasure) and I do have the Expedia flight. Expedia would not give me the cancellation money. I will never use Expedia again!!

We booked a flight for our daughter’s semester abroad through Expedia from Baltimore/Washington to Florence, Italy departing at the end of January 2014, returning on the 17th of May. We received an email stating that the airline had changed the itinerary and to contact Expedia as soon as possible to discuss. The original itinerary for the return trip was Florence – Copenhagen, Copenhagen – London, London – Baltimore. My daughter called and was told that the Copenhagen – London flight had been cancelled. When she tried to book something else she was told that the only flights available were on a different day.

We will NEVER use Expedia again. I made a formal complaint with the BBB hopefully might redeem money lost back but I doubt it very much. We booked and prepaid for an inclusive vacation at Los Cabos, Mexico for 2 rooms for 4 people at the Royale De Cameron on December 26th thru December 30th. We paid $3600. However, one daughter had to work during those days so 8 days before leaving, we call Expedia to cancel one room and add my other daughter to our room. So 3 people would be sharing one room. My husband made sure that they understood that 3 people were staying in one room. The customer service lady repeatedly told my husband that 3 people will share one room all paid for.

NEVER USE EXPEDIA!!! I was booking a flight and the person on the phone was very pushy and insisted I book this flight and itinerary. After 4-5 minutes, I was so upset and concerned, I called back to find out it was never booked! And then I called back again, still not booked. With that information, I proceeded to make reservation without Expedia. The same flight, same hotel just different dates. All is good, until I receive my credit card statement showing charges for flight, etc. After hours of trying to reach someone, I finally spoke with a Delta person and yes in fact I was booked for this reservation that never had any confirmation, never any record of. So I sit with this ** credit . NEVER EVER USE EXPEDIA.

On 1/4/13, I and husband were flying to LAX to catch an Air France BUSINESS/First flight to Tahiti. I had booked this trip through Expedia nine months prior and the tickets cost over $8,000. I had allowed a three hour layover in LAX so that nothing could go wrong but our Southwest Airlines flight from Oakland, CA was delayed and then sat on the tarmac for an hour. When I realized we could miss our flight to Tahiti, I tried to contact Expedia to have them call Air France to cancel and reschedule the flight SO THAT I WOULD NOT LOSE THE ENTIRE VALUE of the tickets and would not lose the RETURN flight.

I reserved a car through Expedia for the 24th of December 2013 in August already to be on the safe side (At least I thought so). The reservation was confirmed at the time of the reservation and on the 22nd of December saying, "Your reservation is booked. No need to call us to reconfirm this reservation". When I arrived at the airport with my 76-year-old mother-in-law, my wife and two small kids - the car was not presented at the Airport and I had to take a taxi to get into the city and spend the afternoon and next morning to try to find another car. Can you imagine a better Xmas? Of course the price became much higher- not including the taxi costs.

I purchased a trip through Expedia on 1/1/2014. It was the best price that I found through any of the other packagers and placing the order was very easy. I was glad to see that Expedia had a Best Price Guarantee that said if the price you pay drops within 24 hours, they will refund the difference. The next day within 24 hours I went on Expedia's website and re-ran the package. Everything was exactly the same but the price was about $116 less. I even copied and saved all the screens that showed the lesser price and the details proving that the packages were the same.

I will Never ever book anything associated with Expedia again. They do not make any mention of the fact you cannot use a debit card to reserve a room, they also state you can use a credit card to reserve a room and the balance will not be taken out of your account until departure, however 2 months before we were due to travel the full amount was taken. Every time you call customer service numbers it's a different customer service rep based in Bangalore, India or Delhi, India. They fob you off, promise to call you back and never do! Every time you call back after being on hold for a 23-27 min call, you have to start over and explain again. Disgusting.

Christmas morning our daughter became ill and our prepaid trip booked through Expedia to Cabo San Lucas, hotel Casa Dorada had to be cancelled. We called Casa Dorada at 7:00 am and they advised that the trip was booked through Expedia and Expedia would have to cancel. We called Expedia and the agent put us on hold while she called the hotel. Expedia came back on the line and confirmed that she had spoke with the hotel the reservations department was closed for Christmas and they could not make a change to the reservation. I called the hotel back and confirmed what Expedia had said.

We ordered a package for Punta Cana for 2 adults, air and hotel. We bought a waiver in case of cancellation or illness. We had to CX the trip because my toddler got sick and we had to stay home. We got full reimbursement from the hotel, but the airfare as credit to be used within a year. There is something important that they fail to disclose about the voucher! Apparently when you try to use your flight credit voucher With EXPEDIA again YOU CANNOT BUY IT AS A PACKAGE DEAL, meaning that YOU would be paying and LOSING 60% of the cost of the credit.

I traveled with Expedia booking for airfare & hotel from Los Angeles, CA to Johannesburg, South Africa for the Mandela funeral. I called the hotel direct to confirm reservation two days prior to leaving L.A. & was assured someone would pick me up at airport. I saw the van driver at the airport. I showed him my reservation & he called the hotel to ask if he should pick me up? They told him no, because I didn't have a reservation. I called & gave them my confirmation # with Expedia. They still wouldn't pick me up. I took a cab to the hotel, they called Expedia several times before they finally e-mailed the reservation to the hotel. This hotel was supposed to be 5 stars, it wasn't. They put me in a room that was dirty, stains on carpet, soiled spread, 2 stars at best. I told them I would not stay there at which time they said that was the room they put Expedia people in, if I wanted a better one I would have to bring them 500 US dollars.

I booked Westin hotel Cancun thru Expedia. I got quite ill. I've been to Mexico before and never got this. I had only eaten at a Westin restaurant. The hotel staff wasn't helpful at first. No one had heard of this infamous affliction - Montezuma revenge, the Aztec two steps, etc. This could kill a person. Expedia has not been helpful. No one to talk to. The point is the water/some foods are still tainted. Travel associated corporations are in denial. Big name hotels are not exempt from tainted food.

We booked a mid size car and were told on numerous calls to Expedia it would be an all wheel drive. When we went to pick up our car we were told that "there is no such thing as an all wheel drive mid size car." I have called Expedia several times the last for 53 min. and AGAIN they have hung up on me. Do a Google search. This is typical of their customer service or lack off. I will never use them again. PS they don't speak English very well. Awful company!

I booked a hotel reservation because it was a special low price deal. It is understandable, in a way. However, when I checked Expedia website again, and the same deal, with the same price is labeled as "Free Cancellation"! The Expedia people told me that the Free Cancellation meant that Expedia won't charge a fee for cancellation, but it all depends on IF the hotel would allow it to be cancelled. It is really a misleading information. I do not want to say bad words about Expedia, but Expedia truly sucks!

I live in a small developing country in the Timor Sea. This means I have to book over the internet. In September 2013, I booked flights to travel between Singapore to New York City in April 2014. I paid with an Australian MasterCard and awaited the confirmation email they promised. I didn't take down the confirmation number (dumb!), but the page was open on my computer till we had a power cut and the whole thing had to be re-started (common!). I waited, watched the money in my account leave to go to the US and still no tickets. I finally contacted Expedia and they said they had no record of my booking. But they have my money: there is a record of it (which I gave them). The email said should call the US... from East Timor, that would probably constitute half the country's GDP.

I called Expedia in September after my mom's funeral to get my kids a little joy since New Year's Eve would be bad without Grand mom... They checked me in with a room inside Disney for 4 adults and 2 kids... I encourage my sister and my niece to come with me. My sister paid a very expensive air ticket to be with us. The idea was support each other since we miss Mom a lot. Today going over all my paperwork for this vacation time, we called Disney directly to announce our arrival on DEC. 27. Then Surprise... Disney said that the reservation made by Expedia is wrong... They don't have a 6-people room and the max occupancy is 5 with a 50 dollars a night extra charge. To complete my luck, they said that because holidays they won't have the extra 5 person available... Called Expedia and I got the most stupid answer...

I attempted to book a package for 2 to Cancun so I called Expedia and was told it would be an $800.00 deposit for the 2 of us... I told them I only had $700.00 and the lady said it's okay we can still reserve the trip so I said okay. I later found out that the idiot Philippine lady only reserved the trip for myself and when I went to add my friend onto my booking they said no, can't do it, he has to get his own booking therefore our separate bookings will cost way more per person... I've been calling them for days trying to get someone that's knowledgeable but they keep canceling and rebooking my trip and taking more money from me wiping out my checking account and now I'm stuck waiting for them...

Note: the following deals solely with international flights - I have no experience or opinion re: Expedia.com for domestic flights, hotels, etc. Speaking recently with an Expedia manager (I'll call her "K") over the phone, I asked her if she could identify ANY benefit of booking with Expedia versus through the airline directly. Her answer tells you everything you need to know about this business: no. So, should you book your flights through Expedia? Well, take K's word for it. What can you expect from Expedia.com? Bait and switch pricing, incomplete flight and pricing access, adherence to policies which the airlines themselves don't enforce, and terrible customer service.

We reserved a room at the Crowne Plaza Key West and were not informed that the hotel was under major renovation. We have traveled to Key West for over 15 years and believed booking at the Crowne Plaza would be great. To my astonishment, we arrived on 12/8/13 and the whole main floor was under construction. Was never alerted to this by Expedia and would never have paid the price to stay there had I known. Really bad business practice and now I question Expedia. Note, I warned others via a review but has not been posted yet.

Booked an ocean view room which they charged me for it but gave me a lower level room. Admitted they made a mistake via email after 3 hours of calling customer service, but have not adjusted the booking. So angry!

I attempted to book a flight this morning and after I entered all of my information, including credit card, rather than a confirmation number, I received an error message stating that the flight was no longer available. However, they charged my debit card a $1 holding fee. After I called my bank, they asked how much the total charge was because unless I get them to issue a cancellation on that charge, my card will be debited the entire amount.

Tried to book a hotel 2x and got an inline error message after trying to book. Decided to then book directly with the hotel and when I was done my 2 Expedia reservations were shown as confirmed on email. Been on the phone 2 hours now trying to remove and they won't refund my money. This is fraud and I will never use them again!

We have spent the last three days on the phone with Expedia attempting to have them reverse the multiple charges that appeared on credit cards and Visa debit. We had originally attempted to book online and when I entered my card information, it didn't go through which it showed right on the webpage. I received no confirmation, no itinerary, no confirmation number, yet three charges by Visa DEBIT (which according to the website didn't go through) came out of my bank account. We weren't aware of this problem though when my husband called to book online. He spoke to "Tom" which certainly had a poor command of the English language. He had to give him four different credit cards as apparently they weren't going through (all cards had zero balances which was very odd). Tom reassured my husband that the charges didn't go through. Finally, Tom told him he had success and he was sent the itinerary, confirmation, etc.

I would like to share my experience with Expedia. We booked a trip for my husband and on the last leg of the 30-hour trip, it turned out that Expedia sold him a ticket for a flight that does not exist (or was cancelled depending on the customer care rep version). The end result was 2 hours on the phone with Expedia who did absolutely nothing to resolve the situation, 6 hours at a Rome airport and no reimbursement for any of this regardless of that fact that in EU any delay of more than 4 hours is subject to reimbursement. Expedia even claims that they have nothing to do with the airlines in which case I totally do not understand the nature of their service. They could not prove that indeed they were offered a slot for a nonexistent flight so that we could prove damage and get priority on booking the next flight option. Their advice was to stay at the airport and wait. I wrote this first to let anyone who does not know that you are entitled to a reimbursement if you get delayed for more than 4 hours, and second - to let you know that if you expect Expedia to take care of its customers - please don't. You are on your own.

They do not understand English. When I asked for an American, they just put me on hold, then transferred me to someone else who does not understand English.

We recently have had some bad experiences with Expedia and will never use them again and are actively encouraging others not to use them as well via social media. and word of mouth. We find that once they have our money they really don't care if there is a problem with the hotel or with the reservation. The final straw just happened as we were cruising out of the Port of Miami on November 9th and I had made hotel reservations for the 8th of November. We got to the La Quinta in Miami on the 8th only to be told the reservation was for the next night (we would be out to sea). We called Expedia and after talking with I don't know how many people who do not know how to speak English, they finally got the problem fixed. Mind you, this is hours later and we had already fixed the problem by checking into the hotel with my boyfriend's credit card. I would never use them again as there are any sites out there that offer the same if not better rates, have better service and from what we have recently discovered, actually care if you are happy.

I bought a air ticket Sydney Alice Spring on Jan 4th, with EXPEDIA. Once bought the plane ticket, EXPEDIA pops up: "Why don't you take a hotel room as well in this nice hotel?" I made a couple of clicks to accept. They recover all the data you have just inserted for the previous order, you just confirm it and it is done. Then I notice that the date of the night stay at the hotel was Jan 3rd!! The night before my arrival!!! I didn't check the date, it's true, but EXPEDIA never asked me to confirm and they put THE NIGHT BEFORE MY ARRIVAL!!!! I try to tell them (very difficult) and they just keep on saying that they are sorry but the room is not refundable!! This is called "circumventing clients."

Booked a hotel located in China with Expedia in October 2013. I accidentally booked one more night and only the next day I realize it. After knowing it, which is within 24hrs, I called in to Expedia and requested their help to refund me one day. Spoke to Tiffany on 8th October 2013, 4.20pm and she replied that booking cannot be changed and it is non-refundable. I requested her help to check if there is any way since the booking was done in less than 24hrs ago. She took my number, requested to call me back and I waited. After she called several times to check on the confirmed check-in and check-out date, she managed to help to cancel the additional night I have booked unintentionally. If she's not willing to help, she can actually just leave me alone and insist that it is not refundable but she did not. Thank you, Tiffany and Expedia for refunding the 1 night money within 2-3 business days.

We were quoted a price if 129 for a room. My husband gave the rep his card information and then she told him the card was charged 174.00. My husband asked her why. She said for taxes and the third person in the room. No mention of this fee at all. At that point we wanted our money back. We kept being transferred, put on hold for long periods of time and we also had to call back a few times. We were never given a manager to speak with. No resolution. We just want honored what we were quoted online. False advertisement!! Especially since we booked for 3 adults and were given the rate of 129. We felt as if we couldn't find anyone who spoke English that really understood our problems. They offered us an Expedia credit. We don't want it. We will never use them again!

I reserved a hotel, car, and flight. Upon arrival to the hotel the room I found it to be filthy with many cigarette burns on the furniture, totally dirty floors, walls, bathroom, carpet, walls, drapes, ceiling, and bed. The hotel was clearly a halfway house. There were shady people doing transactions in the parking lot and in adjacent rooms. I called Expedia to inform them of the situation and to request a new hotel location and room. After 80 minutes on the phone with them they were not able to find an alternate hotel and or room anywhere. I had to pay for the unacceptable room for one night and had to find and pay for an alternate hotel, which I had to find on my own, at a huge additional cost. I followed up with this situation upon my return home only to get a credit of 40% of the original cost associated with the hotel room. The whole experience was very stressful and had no reasonable result in the end. I will NEVER use Expedia again.

My wife made a flight reservation on Expedia. A week later she realized that she had accidentally entered the wrong date for the return flight (actually, the system automatically selected a date based on her last entry and she inadvertently did not correct it). She promptly called Expedia and after 90 minutes on the phone, being re-routed to 3 different people she was told that the only way they would change the date was if she agreed to pay a $200+ "change fee" on top of the change in price for the flight. I will NEVER use Expedia again and I will go out of my way to tell everyone I can about their exploitative practices. It's clear to me how they make their profit - off of other people's misfortune and/or mistakes. I look forward to reading about their eventual bankruptcy in the future.

I purchased two round trip tickets on Expedia from Boston to Lisbon for $1,672.60 and less than 24 hours, I find out that the fares when down $420, I call the customer service number 18003973342 and all I got was that my 24-hr cancellation period was up. I ask to speak with a supervisor and they put me on hold and got disconnected, called back, spoke with another arrogant "customer service agent", explained my situation and got the same answer that my 24-hr cancellation period was up and it wasn't true.

Terrible!!!!!!! Booked a ticket in December of 2012 and purchased insurance along with the tickets due to my line of work. We cancelled the ticket due to work conflicts. We were told we have a credit of $557.70. We used the credit to book a ticket to CO and was told there was a refund for $150.00 for the insurance and a loss of credit for $77.00. We have been waiting for a month for the refund and was told by three representatives that it was "processing". Called today and was told it was not coming due to a non-charge. Liars!!!!!!

Complaint over Travel Booking done through Expedia: I had done flight bookings through Expedia for my family and myself in June for travel in December (Mumbai - Singapore - Mumbai). This was by Malaysian Airlines, hence a stopover at Kuala Lumpur on the ongoing and return journey. After booking the flight, Expedia showed on my Itinerary that "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation." In a chance review on Oct. 19, I found that for the ongoing journey, the flight from Kuala Lumpur (KL) to Singapore (SIN) was missing. I wrote to Expedia, and got a call back in 2 days mentioning they would get this corrected in "3 to 5 business days".

My husband and I booked our flight through Expedia 6 months in advance. Today, two days before our flight he went to the airline website to make sure he was familiar with it in order to check us in 24 hrs in advance and they had us sitting across the plane from one another on the first leg and unassigned on the second leg. He called the airline who was unable to help us because we booked through Expedia. So my husband called Expedia who basically told him they did not care and he should have read the fine print. We had to pay nearly $190 more to get our seat somewhat next to each other.

I went on their website to book a flight. I picked my departure and then picked my return flight. The total cost was $1274.40. I pushed the Book It button and it took me to a page to list all of the passengers, which took about 2-3 mins. The total at the end of that was $1645.00. I called Expedia and was told the cost must have gone up while I was putting in the information. I told them the price should have been locked in when I pushed the Book It button and not go up $400.00 because I had to take time to input information they wanted. Told the lady to cancel the flight and I would like to speak to a supervisor. She said she would and then transferred.

I booked a one night hotel reservation 45 days in advance through Expedia at the Sheridan LA hotel. I was immediately billed $219. The day of our travel, our flight got canceled and we could not travel until the next day. I called Expedia and the hotel to cancel the hotel reservation. They deferred me to each other. The hotel said call Expedia, Expedia said to call the hotel. Nothing resolved. Be aware when booking through Expedia that your booking is final. I will not use Expedia again.

I am writing to bring to your attention an unpleasant experience I had with Alitalia and Expedia. I bought a plane ticket in July from Los Angeles to Turin via Rome Fiumicino. On departure day, I showed up at check in counter at 11:50 am, for the planned flight departing at 15:50. After a queue of about 40 min, I handed my passport to the Italian lady behind the counter who did not find my name on the passenger list. I then handed the confirmation of the reservation from Expedia. At that I realized that the last name was not the same. They informed me that it would not be possible for me to leave that day.

Horrible, horrible, horrible. I have had MANY problems with Expedia. The last time I had an issue (spent AT LEAST 5 hours on the phone to fix a problem, was hung up on at least 6 times by customer service agents), I told myself and fiance, NEVER BOOK EXPEDIA AGAIN. Well, I made the mistake of giving them yet another chance. After attempting to book an unsuccessful vacation, I soon found out Expedia held $1400 of my money, although I did not purchase a vacation. The woman I initially spoke with from Expedia could not tell me why they had my money. All she would tell me was I needed to contact the bank.

I made a hotel reservation with Expedia and was flying into San Francisco that same evening due to arrive at midnight. I immediately received a confirmation after I paid in full.. The email confirmation states clearly that "no confirmation to your reservation is required once you've received this email.." So I assumed I had a hotel room that night once I arrived in San Francisco. Nothing worked out as planned... Upon my arrival I called the hotel van. Clerk informed me that if I didn't have a reservation I could not be picked up. Of course I said I did.... read him the information off my confirmation email, and was told that there was no existing reservation and that the hotel was full. He directed me back to Expedia.

Before reserving American Vacation Homes I personally called Expedia to make sure that the information they were providing was correct. The offer that they offered was "Four bedrooms. One bedroom with 1 queen bed. Separate bedroom with 2 full beds. Another separate bedroom with 2 full beds. Separate bedroom with 2 twin beds. Separate sitting area. Television with cable channels. Private kitchen with refrigerator, microwave, and coffee/tea maker. Clock radio and iron/ironing board. Air conditioning" which I had to pay more in order to have the specific amounts of beds. Also, while I was speaking to an Expedia representative they explained to me that the location of the house was ONLY 7 miles away from the attraction park (Universal Studios).

XPEDIA STEALS FROM CUSTOMERS. On 16 August 2013 my husband and I bought two plane tickets for our honeymoon from Venice to Prague via Expedia with Alitalia Airlines at a cost of $264.40 USD. He found cheaper tickets and before cancelling the flight with Expedia, he checked their cancellation policy which stated that the tickets were 100% refundable. So he cancelled the tickets and received a mail confirming the cancellation and 100% refund (REF **). A month later he had still not received the refund as promised. He contacted Expedia but they ignored me for a week until he complained via Facebook and Twitter.

My sister was traveling from Kolkata to JFK with Qatar Airways. Ticket was confirmed with Expedia.com. At Doha, they couldn't give her seat to JFK and no luggage space in Aircraft. She was directed to Washington, DC and connecting flight to JFK where in DC, time was only 1 hour few minutes. She missed the p[lane and no one helped from Qatar Airways. She was traveling to the US first time. Eventually someone helped with all her luggage which was supposed to come to New York on JetBlue and charged her $40.00. Already complained to Expedia but two days over. No help came yet.

I have booked my round trip travel flights through Expedia.com countless times in the past. I will no longer refer people to Expedia.com for the best deals, as their competitors, CheapOair and Southwest have better deals. Also to mention when searching for a round trip flight and entering the from and to destinations with the dates, I have continuously been prompted that there are no flights available! This is impossible when searching for flights weeks in advance. I contacted customer service and explained my issue and the rep was giving me the flight/price information when simply, all I wanted to do was see it for myself! The updates for the Expedia.com are terrible and it has a poor search engine. EXPECT NO FLIGHTS AVAILABLE!!!

I have tried to book two trips on Expedia on Sunday. The first booking went through smoothly - during Check-out, I realized a typo and against the advice on the website, I pressed the 'back' button. The booking therefore remained 'unbooked', but, to my surprise, my credit card was debited anyway. That's a technical issue and possibly my fault. What is extremely upsetting is the fact that nobody at Expedia is willing to assist me with resolving the issue! I sent them mails with confirmations about both transactions, I gave them the authorization number from my bank, nothing. Emails to them were first responded to, then I was told I must call their Call Center; those agents didn't cooperate, sending a mail again resulted in an automated mail telling me that mails won't be responded to and I must log my inquiry on their website. After logging the inquiry on the website, I received mail telling me that this was the wrong address and I should rather send a mail to, you guess it, exactly the same email address I had tried unsuccessfully before. Eventually I received mail from yet another address asking me for a phone number where they could contact me to resolve but - two days later - nobody has contacted me. Very disappointing!!!

Since 1 of September, 2013, I sent at least 12 complaints and made 2 long distant calls to Expedia and asked for compensation but never solved my problem. Today, 7 of October, I got a reply from their customer care. It says: due to their system, If I want to claim, I have to call them so I did. I live in Macau (Asia) so it was costing money to make long distant calls. A lady who attended my phone was incredibly unhelpful and I have never ever seen such a poor customer service! Every time I called, I have to repeat my details and my story but sadly get no help! If Expedia want to expand their business, professionalism and service excellence are the keys to winning the trust of customers. After such bad experiences with your company, I will no longer do any business with them.

We've booked our travel through Expedia and we're trying to make a change. Willing to pay the fee, willing to pay the up-charge. Simply disconnected by their MORONIC offshore customer service 6 times in a row. Over and over and over again. They answer, take all the info, and then put us on hold to eventually time out and disconnect us. TRIED TO CALL THE CORP OFFICE and got the runaround - we were connected twice to a voice-mail box with a very unsympathetic announcement telling us they will call us back in 3 days. THREE DAYS and we travel on Monday. Expedia has lost a customer... putting this up on Facebook for 500 other potential customers.

I live in the Middle East. Sadly my mother passed away on May 13 and my husband was due to fly to UK on 19 May for a course in UK. Due to our bereavement we had a military compassionate travel on May 14 and so my husband did not require the flight. We contacted Expedia and the airline carrier to advise them and seek advice. Since then, we have been ping-ponged between the carrier and Expedia and neither want to give a refund on compassionate grounds: death of a parent (death cert was sent as proof). The carrier have now confirmed that they are not liable as we booked through Expedia as 'the Agent'. How can this happen? We didn't cancel willy nilly - my Mum died!

My name was quite long and I have already entered the name correctly when I first booked a flight on Expedia.com.au. The email confirmation that came through had the correct name. The Expedia system truncated one letter of my middle name and now they want to charge the change of name even though it was not my fault. It seems that the website could cater for a long name but their back-end system could not cope with it. I have even provided the itinerary downloaded from their website, which has the correct name but Expedia Australia refused to budge. Stay away from this dishonest company!

Monday, Sept. 30th, I purchased a ticket with Expedia. I looked at my itinerary as I was talking to my friend on Oct. 2nd and found out that I was not coming back at the date that I reserved. I quickly called Expedia and they mentioned there would be a 200-dollar fee on top of the change in reservation, because my 24-hr cancellation period was up. Just to change the date (to the date that I chosen from the beginning) would cost $569 on top of my original flight price. ARE YOU KIDDING ME???? I chose to keep my flight as it is and stomach through this issue. I will never, never, never use Expedia again! Expedia plays games!

Advised if purchased flight insurance we could change flight one time if for family issue or medical concerns. Insurance plan: Expedia Streefree™ Flight Protection. Expedia honors nothing. This is a complete scam. They hand you off to an outside insurance rep, Berkeley Insurance. It takes 3 weeks to process a claim thru Berkeley. The tickets Expedia sold us were non changeable unless you buy insurance which we did. Now we learn this not the case at all. This is a complete scam to sell worthless insurance. Stay the heck away from Expedia!!!

I booked a flight package through Expedia for three other ladies and myself on August 19, 2013 for a trip from Philadelphia to Miami leaving on Sept. 27, 2013 returning on Sept. 29, 2013. Everything went well until the return flight home. We got off our flight from Miami to Charlotte, N.C. for our connecting flight to Philadelphia. We were scheduled to leave on the 8:10 pm flight and arrive in Philadelphia at 9:45 pm. When we got to the gate, we were told the flight was overbooked and there were no more seats available. After, speaking with the supervisor at US Airways and explaining that we were confirmed to fly through Expedia, we were told that Expedia had not assigned our seats and that this should have been done.

Our family looks forward to vacation all year. With airfares being so high, we have not been to Europe as a family in many years and carefully planned our eight-day trip to London and Paris, using Expedia, what we thought was a highly reputable online travel agency (or website). Our focus was to plan out the trip so that we could use time efficiently and see as much as possible so we booked everything with Expedia, including a one-day trip on Eurostar to Paris. As soon as we reserved our trip to Paris, Expedia emailed to us the confirmation number and tickets (vouchers to be exchanged at the train station) immediately. Having this confirming information/documents from Expedia one would think that the trip to Paris on Eurostar is booked.

Bought a flight - NY to Montreal - on Expedia in July, to travel in September. I was extremely careful to book the correct time since I would have to meet with a friend coming from Toronto, at the airport. I am sure I made the correct reservation. Before finalizing, I checked many times. After buying I printed the ticket but never checked what was being printed. Well...2 months later, I found out that my flight was not AM but PM time and I am sure I didn't buy PM because I was very careful when picking up the flight. To fix the problem I had to spend much more money. I would love to know if someone went through the same experience.

I had made a reservation for the advertised rate of $77.00 Cdn on what I thought was the motel website in Thunder Bay Ontario. Having made the reservation and receiving a confirmation, I noted the final charge was $101.53 Cdn. That was 23.5% in extras. I immediately phoned the motel to find the breakdown of the "taxes and fees" and was told I had made a reservation through Expedia, and had to talk to them. I was surprised and the clerk advised that the Expedia site was very similar to theirs and I had to be very careful to know otherwise. Expedia in turn told me I had to contact Hotels.com which is part of Expedia. Hotels.com refused to return $101.53 on my VISA card which they accepted. It turns out that I will receive $91.00 in US funds or $88.38 Cdn. (today's exchange rate). Expedia.com/Hotels.com have cost me $13.15 Cdn, or more, if the bank charges for foreign funds conversion. Expedia should not be allowed to disguise as hotel/motel websites. To advertise full refund is obviously a lie. I am angry and feel I have been scammed.

Recently, I was very annoyed as I had a very bad experience with Expedia.com.us. I sent at least 6/7 letters to them asking for refund. Either no response or they didn't really want to solve my problem. Due to their travel@customercare.expedia.com system. They are not able to expedite my request without having me on the line with them. I need to get in touch with them by phone and so I did. And yesterday evening (Macau time 18:50), a lady who answered the phone didn't really understand what the story was, excused that she couldn't read my mails so I had to repeat all over about my experience on my flight reservation with Aeroflot-Russian Airlines.

Expedia CruiseShipCenters is a booking agency partially owned by Expedia.com. However, they have different business practices, DO NOT SHARE the same pricing on cruises, AND they DO NOT offer Reward Points. Their ambiguous answers lead one to think they are connected when indeed they are NOT. Expedia has Foreign Customer Service Centers staffed with all foreign speaking people who have a poor grasp of the English language; good luck!

Tonight my husband and I saw a lovely trip on Expedia to Salt Lake City, Utah for $842 per person. We are avid Minnesota Timberwolves Fans and thought that it would be nice to see them play in a different city. Well we tried booking the trip using a coupon and much to our dismay we found out that we could not use the coupon and the price of the trip had increased while we were on hold waiting to speak to a customer service representative. The first rep, Havi, spoke terrible English and kept repeating "me no can do" in reference to honor the price of $842 per person as well as honoring our $100 coupon. I then asked to be transferred to a manager and he called me an inappropriate name! When I asked him why he did this, he got nasty with me and told me that cursing is not tolerated! Well after an hour on hold I was connected to Gavin who was an alleged manager and he told me that it is not his fault that the price went up and he would not help us.

I sent you a complaint letter on Sept 1 and Sept 10 but so far no reply. I had booked a round trip air tickets from Hong Kong to Moscow for Sept 1, 2013 through Expedia. Itinerary #**. I live in Macau and so I took a ferry to Hong Kong Airport at 7:30a.m. on Sept 1 and need to be 1 hour in advance for ferry check-in. By the time I got to Hong Kong Airport and check-in, the lady at the counter told me that the confirmation of the booking and passport names were the same (** Chi Iam), please refer to your own confirmation of the date August 2, 2013, but the name from airport check-in computer system was different (Iam/** Chi). It was a big shock for me. How come the names were different? It was so obvious that it was a mistake. And therefore, they didn't allow me to get on the plane.

Expedia is offering "Expedia Bargain Fare'" on flights where you will only know the airline and flight times once you purchase the ticket. When you are on the last screen about to buy the ticket, it says "Free Cancellation within 24 Hours. After 24 hours, standard flight rules apply." So, I bought the ticket and less than 24 hours later the "Bargain Fare" had been reduced by $20! So, I called Expedia to cancel the ticket and they told me it is nonrefundable! I pointed out that it says right next to the buy button "Free cancellation within 24 hours" but they told me that doesn't apply. I don't know how I could know that it doesn't apply even though it states it very clearly on the website.

EXPEDIA Hotels and Flights Application is also Garbage and rip off. Not user friendly, the layout is clumsy crap. The selection input interface forced me to choose wrong date after I placed correct one. This will ultimately cause you to book wrong and together with Hotel refund policies will rob you. Had to file chargeback because of this lousy app check the reviews of Expedia. They own Hotels.Com! Explains why they can do this crap.

I went online to make a Christmas reservation and every time I changed a date or screen, it automatically reverted back to September (and not even the date I was making the reservation). I couldn't check my email conformation until the morning past the 24-hour date and after speaking with four different females (at least 2 who had a heavy accent and I couldn't understand), they still refused to cancel my reservation without the $200 fee and wanted another $400+ to change the dates. I was so angry and upset by the time I hung up the phone I literally wanted to scream! Why would a website revert back to another month repeatedly when I had to change it constantly and didn't realize that by the time I got to the pay out, it had changed back again???

Expedia seems to have tricky & misleading wordage on the website. They did not give the best rate & will not work on giving a refund on a cancellation. They say it's the hotels policy & the hotel will say it's Expedia. I will NEVER use Expedia again as they mislead on the reservations & would not even think about how they charge the customer being even staying at the hotel. We won't even be traveling & the hotel room goes unused, but paid for. X on Expedia & all hotels that use them.

Today, I googled hotels in Albany, NY. I got a list and decided to book one for the 1 night I needed. The rate was $109/night. I entered the date I needed, the 8th, leaving on the next day. When I entered the cc #, etc it confirmed that they had charged me for 3 nights on days I wouldn't even be in the state! It took me one hour of making 3 separate phone calls, being put on hold and talking to people who were reading a script back to me instead of having a conversation. This woman did finally delete the charge on my CC. Then I tried to book for the one night I actually did need. Instead of $109 + %14 tax, they said the rate was now up to $159+ tax. I said I couldn't do that. Finally, I just called my local AAA and they did a booking for me at a very Reasonable rate, $103. I will never use Expedia again!

I made reservations to Courtyard Marriott in Nashville DIRECTLY through the Marriott site. The site was hijacked by Expedia/ReservationsCounter.com. I thought that I was dealing directly through Marriott. When I got to my location and tried to cancel my 2nd night, I was told by the hotel that I was unable to do so since I made my reservation directly through Expedia. When I called Expedia, they told me that they had no record of me. When I call ReservationsCounter they said they could not cancel because the hotel would not allow it. I intend to dispute all charges with my credit card. I do not know who is involved in this scam but it appears that Marriott allows, condones and accepts this service. Unless I am assured that Marriott will disavow and correct this practice, I will no longer book at or through Marriott hotels. This is not right. I do intend to post the scam on Ripoff Report and Trip Advisor.

On/About June 17, 2013 I booked online with Expedia a flight (with connections) from Austin, TX to Charlotte, NC and return (with connections), to occur on August 19, 2013 and August 28, 2013 and received a printout confirming the reservations, including seat assignments. Upon checking in for the flight at the airport on the scheduled day for the flight, the airline could find no record of my having booked the flight. Upon calling Expedia regarding the matter, they could find no record of my having booked the flight. As a consequence, I had to purchase tickets directly from the airline at a priority price and reschedule the flights for different days, disrupting my and my colleagues schedules.

Price difference noted when booking third room (lower rate) was not honored. I booked three rooms and two of them were $400 higher (all same category next to each other). Expedia says "Talk to Princess Cruises." Princess says, " Talk to Expedia," and no one does anything while I waste two hours on phone with them. No one on Expedia answers emails. I will NEVER BOOK WITH EXPEDIA AGAIN > WORST WORST SERVICE EVER!!!!! They advertise partial ocean view rooms and there is complete obstruction of the view from the window. Ocean view is view of a tender boat!! Why pay that much more to see NOTHING!!!

I booked a room in Wilkes Barre, PA. Expedia said it's a 3star hotel. They booked me in to a Day's Inn, not 3 stars. Arrive in, we were advised our room charge is 21 less than Expedia charged us. After contacting Expedia I was advised that the hotel was not supposed to give me the difference in price. I advised to customer service representative that this is something between Expedia and the hotel, not me and me as a consumer I should be getting a refund for the charge that was higher than the hotel was charging Expedia. The representative told me they're not going to give out your refund and is the hotel's fault not theirs.

I called from my cellphone and asked information to connect me to Courtyard By Marriott. The person that answered said "Reservations". I asked if this was Courtyard By Marriott, yes it is. I went on to book 2 rooms for 2 nights. When I returned home from my travels I noticed two charges on my CC from Escounter.com. I have since found out that this is a shell company of Expedia. Expedia has charged me for the room stay as well as the hotel. When you call in, the phone rings into the Philippines, not USA. I have denied all charges on my CC and refuse to pay these scam artists. Considering legal action. STAY AWAY FROM EXPEDIA.