Expedia Reviews

I have been on hold for 2 hours with Expedia. I booked a trip months ago, 2 weeks before we are due to leave there is a change in flight times. I need to be back for work and school, so the flight is no longer an option. Expedia told me that I can get a refund for the flight and book a new flight (2 weeks before departure the prices have doubled) so now that is out of my pocket, or stay on the flight that gets me home a day later!

In my life I have never experienced a worse customer service team. They are obviously outsourced. I held on a call for 2 hours, on hold for at least 1 of that as they transferred me to three separate departments. This was all for an issue that they created with my flight itinerary. They used an old account with my maiden name in it. I told the rep three times while booking my full name (married 15 years and new account name for 15 years). Shocked they are still in business.

Expedia misspelled my last name, told us we could still take trip. When we got to airport they would not let us on. Called Expedia numerous times. They would not change the spelling. Kept us on hold each time. Was at the airport at 12:30. Plane was leaving at 4:59. Finally we had to tell Delta to cancel so we could get our luggage. When we got home we were notified that we would not get a refund due to the fact we cancelled. I'm retired and this was my retirement savings. We had insurance and they still would not fix my name and we could never have made it if they had fixed it at 4:45.

As I sit here, I have been on the phone (3 calls) for 2.5 hours today just trying to apply a credit to a new booking.

I have been using Expedia for years and have never had a problem with them until recently. I was in Puerto Rico last month and I had booked several tours through Expedia's website. Several of the tours were cancelled due to poor weather or not enough people signing up (not Expedia's fault) but since the tours were cancelled by the tour company and weren't because of us, I assumed Expedia would automatically refund me for it. That wasn't the case. The money was not refunded a week after the tour was cancelled so I called Expedia. I was told that the money would be in my account in 5 business days. I never received an email confirming the refund and I waited 6 business days and I still hadn't received it so I called them back again. I did get the email confirming the refund this time but it says that it can take up to 15 days for it to post to my account! 15 days! That will be more than a month after the tour was cancelled.

I booked our trip to Germany through Expedia. Within 24 hours I found cheaper prices so I cancelled and booked again. When I rebooked the lower price, made all the selections and entered my credit card and went to confirm, the price jumped from 7575.14 (I have the print out) to 9910.10. So unethical, as a senior citizen traveling with our grandchildren, it makes us doubt the integrity of anything we try to do. They also said they couldn't get the same hotel accommodation so I had to change that only to get off the phone and find it on their site!!! They said they couldn't let me out of the hotel reservation without a penalty, so I called Germany direct and they changed it no charge.

I bought 2 tickets to Sweden. Expedia changed my return flight from a 14 hour/2-leg trip, to a 20 hour/3-leg trip without notifying me. I found a better flight for my return and called Expedia customer service who were to respond in 24 hours. No response. Checked my flight status again on their website and my flight from FL to NJ had been removed (?!). Now I had no flight leaving and a horrible flight returning. I used my flight package insurance to cancel the trip and received only a PARTIAL refund - they are keeping $1,000.00!!!

Have been on the phone for close to 4 hours trying to change the date of a return flight. Never book through Expedia. Use them to search for prices, then book with the airline itself. What a complete waste of my day. They barely speak English. I have been disconnected once. And have been on hold for 3 hours combined.

Booked flights a year ago. One of the flights had to be cancelled and an email confirmation was received from Expedia advising I had a credit to be used by Jun-16. Called today to clarify how to access the credit and was told that neither the phone number or the email address I gave them matched the phone number/email address on file with Expedia. Accordingly I cannot access the credit. The phone number I gave them is my home number and has been used since September 1991; the email address has been used since January 1998 - my information is correct, their information is wrong but there's nothing I can do to correct the situation. Talked to an Expedia agent, moved on to a supervisor but after about 40 minutes, the call was disconnected. Nice scam they've got going there!

I booked a two-way flight for my boss via Expedia. I needed a business class seat only for one way, going back to Toronto. The Expedia online booking only gives you option to choose either all economy seats or all business class seats. I purchased economy seats first and called Expedia customer service IMMEDIATELY after I received my booking confirmation by email, only a few minutes after I did the online booking. The voice prompts advises you to call the airlines directly for any changes in booking. I called KLM right away. KLM said Expedia has not "ticketed" my booking yet. I called KLM again the following day to give Expedia that time to "ticket" my booking. Only to be advised by KLM that I have to call Expedia directly because my booking was done through an "agent."

While trying to cancel a bundle deal for airline and auto reservations, I had to make two simultaneous phone calls. The first call I was on hold for over an hour, and the second call I was on hold for 40 minutes. They were waiting for "support" to cancel the itinerary, as the representatives were unable to do so. They said they would keep checking back with me while I was on hold, but never did. One representative said that this was normal, and the only way to be helped was to stay on the line. The phone calls ended up getting disconnected, and nobody has gotten back to me. My reservations are still not canceled. I feel like I have been scammed.

I recently purchased a ticket to Jamaica, after completing the necessary details for the purchase, a message popped up on the site that the card is invalid and I should contact the bank. I proceeded to use another Debit Card to purchase the tickets. A day later both cards are charged, contacted Expedia and Cambrie the representative have the nerve to tell me, that I should check my account again as there is only one charge. Then she proceeded to give me the number for Caribbean Airlines which I flat out refused, this booking was done through Expedia's website, you all need to fix it. Waiting patiently for a supervisor to call me back. I am never booking anything through expedia again.

Stay away from Expedia!!!??? I was on the phone with customer service today for 2 hrs 26 minutes after finding out that my seats were not assigned. I made my reservations with an agent and she NEVER told me that my seats were going to be assigned upon my check in. I'll be traveling with 3 minors... They simply told me to arrive early to see if I could get my seats with my family. They're misleading!!! They also refused to give me a refund or make any changes to my reservation in spite of the fact that they did not disclose ALL the important facts/information about this flight. I'M BEYOND DISAPPOINTED!!!

Unfortunately Expedia outsources their customer service to India or Bangladesh and I couldn't understand their rep and their rep couldn't understand me. I was on the phone for over an hour with Expedia customer service to find out about my points. Rep #1 couldn't help me so she sent me to a different department. Rep #2 didn't know how to help me so she sent me back to the initial phone number that I called and I had to go through all of the automated system for a second time. Rep #3 tells me that he can't find all my past bookings and finally I got so frustrated that I had to hang up. Customer service is a bloody joke with Expedia. Very frustrating.

I heard good things about Expedia so I decided to give it a try. I have an upcoming work trip to Kansas City coming up at the end of the month so I booked my hotel through them. The price was pretty decent, so I decided to go on the hotel's website and see how much I was saving by comparison. Turns out I wasn't saving anything... I was actually paying more than if I would have purchased direct. So I took a screenshot of the total it would have cost me and filled out the online form. I checked the criteria checklist and I was good to go. Two days later I get an email stating that I did not meet the criteria because the cancellation policy was not displayed. So they went to check the website...

I had booked a flight on May 3, 2015 for $1518 and the next day found that it was about $150 cheaper. I submitted a price match claim and I was at my job rushing to do it within 24 hours and forgot to attach the flight numbers and my claim was denied. I went back online today to verify the flight numbers which were the exact same and the price has dropped even more to $1200. I called to dispute this issue and was told "you only have one chance to make a price match claim and that's it, nothing else can be done..." And this was from a supervisor. How can nothing else be done? This is just being cheap and unwilling to accept that I made a human error and forgot the flight number...

I booked hotel and paid. When I got to hotel reservation was cancelled. I had to pay again. Expedia have not refunded money and spending hours on phone with customer service who can't speak English. Never use them or Travelocity or any of their other companies.

I rented a car through Expedia in Punta Cana, DR in March at Thrifty. The car was not available and Thrifty told me to rent at another company. I did so and the rental rate was over $500 more (for one week) than through Expedia. When Thrifty did not have a car I tried to call Expedia but by cell plan would not let me make an international call from DR. When I got back from my trip I presented the new bill to Expedia and asked them to refund the difference. They refused saying that they did their job (by taking the reservation?!) and I would need to talk to Thrifty. They were extremely rude. Basically telling me it was my fault for taking a car with another company! Never again!

I will absolutely NEVER book ANYTHING through Expedia EVER again!!! I cannot even fully express my shock at the level of complete and total incompetence of the customer service and horrible website! Expedia used to be good but it has clearly gone down the toilet! I had booked a trip for my husband and myself (our one year wedding anniversary trip, no less) only to have MASSIVE issues with the website over a three day period. Well, that should have been my first clue to NOT book with them. But I continued to try and finally after three days I was able to book the trip... or so I thought!

This is my second time using Expedia and I told myself after the first mishap I wouldn't use them again. So, I booked a trip to Tulsa, OK for business from April 23rd-May 6. So, I no longer needed the rental car which was a piece of trash anyway from Hertz (PLEASE NEVER USE THE HERTZ AT TULSA AIRPORT. THE CUSTOMER SERVICE REP BETTY ** IS VERY RUDE AND DISRESPECTFUL) and her boss Joshua never returns your calls. Anyway, I called Expedia to find out who would be refunding my money. Well I had the pleasure of speaking to someone name "MITCH", which sounded like a female but I could barely understand her/him who informed me that a supervisor would have to call me back in 24-48 hours because she/he was unsure of who would refund my money.

Made airline reservations, paid for cancellation insurance. Plans changed, requested refund. Was told that travel cancellation insurance does not cover a refund for changed plans, they follow the airlines guideline. What a waste. Don't use Expedia.

I have booked international from Australia and the sector was India to Australia. They have charged me $3,150. That was ok and when this transaction done they charged me $3,400. That was pathetic, unbearable. Please don't do any booking from this. Beware guys, please don't do.

Stay away from Expedia!!! Their customer service is the worst I have ever experienced in my life. And to think that they came to replace thousands and thousands of knowledgeable travel agents that really care for their clients. Here my story. 9 hours on the phone and counting. Booked a flight and hotel combo over the phone. It took Expedia's Agent Bruce 1 complete hour to book the package, please note I already had all the details of the trip when I called him, so the only thing he need to do was to book my selections.

I booked a hotel at the airport in Paris through Expedia. I get there and there is no room booked, so I need to pay for it again. I call them to get a refund based on no service rendered and they say I'm a no show and they aren't giving me a refund?! I suppose that this is a scam that they do a lot. DO NOT BOOK ANYTHING THROUGH THIS SCAM SITE!

I'm not sure if this was Delta's fault or Expedia's, but in any case, I missed my flight to Cancun to my best friend's wedding for a "name mismatch". Let me elaborate this, I'm from Spain, where you have two last names, not one and usually 2 names. Apparently Expedia didn't understand that, and wrote my middle name and last names together as one. When I got there one hour and 40 minutes in advance (ok, I wasn't there 2-3 hours before as they recommend) and tried to do the self check in, the machine didn't want to let me check in, because it looked as if I was a different person. I had to stay in line for 40 minutes and when I got there, and convinced the person who was attending me that ** was the same person as ** (she had to check with her supervisor to make that decision), the check in for Cancun was already closed.

AWFUL, AWFUL, AWFUL!!! Spoke with an agent from Expedia, booked a room for 3 nights. Received the reminder and itinerary from Expedia with an additional $65/night overcharge. Contacted Expedia, explained situation, kept getting transferred to another and then another and yet another representative in the Philippines. Asked them to call me back when they found the supervisor and not keep me on hold. They said that they couldn't do that. (I believe that they are BANKING on people getting frustrated and hanging up.) Eventually spoke with Tier 2 or 3 representative, literally 2.5 hours later, and he stated that I needed to submit billed amount after trip and they will credit account.

Booked a room in Halifax, they charged me 2. They actually owe me $198. It takes up to 15 days to get my money back. (I'm 13 hours away from home). This morning, I booked another room, and they cancelled my room. Now they owe me $384 and I repeat, I am 13 hours away. I need this money to go back. Don't trust them. I am crying wondering how the hell I will not sleep in the streets tonight since I have no room - no more.

We booked 3 hotel rooms for last night with Expedia. We were going to a wedding and my husband and I stayed in one room. My daughter and grandson in another room and my son and his wife with their 2 small dogs in the third room. That was the plan and the reason we booked with Days Inn is because Expedia said they were pet friendly. When we got to the hotel there are signs everywhere "No Pets Allowed". We had just driven 4 hours to get to the hotel only to find out no pets allowed. Days Inn said they have never allowed pets and they have asked Expedia several times to have the pet friendly removed. I realize that Days Inn shares some of the blame since their follow through sucked.

We booked a hotel in Flagstaff Arizona through Expedia. We needed an extra bed and the website stated that a roll away bed would fit in the room. We checked in and paid extra for the roll away bed and then went to the room to find that not only did the regular beds hardly fit in the room, but we wondered where a roll away bed would possibly fit. The only place to possibly squeeze the bed in was RIGHT in front of the door... a serious fire hazard. We immediately contacted Expedia because the advertisement was false and there was no way a roll away bed would fit in the room. After multiple phone calls with Expedia, we found out that they do NOT stand behind you as their customer, but rather have to work with the hotel to see what payment they can come up with.

I booked a flight on Expedia, then they send me a confirmation email. However, when I tried to check in on the flight date. Staff in check in desk told me that the flight has been canceled. I called the Expedia customer service, asked them what happened to my flight. Attention, they just said they have no idea what happened, and refund me immediately. See, they refund me even I did not say a word, and when I ask them to be responsible for this. They ask me to wait, after 30 mins, the customer service came back and told me that it is me that canceled the flight!!! What the **!!! I never canceled the flight, and if I canceled it, why there is no email!!! They just do not want to take responsibility and pass the all ** to customers.

0 stars is more like it! I reserved a room for one night while traveling through Memphis, TN. I reserved the room one month prior to traveling. It was a non-refundable reservation so Expedia charged my credit card upfront. Five minutes after making the reservation I realized it was the wrong date. I called, spoke with a woman who told me she would switch the date but the room fee was $30 higher because my rate was no longer available - AFTER FIVE MINUTES?? After finishing with her I went back to the website out of curiosity and the lower room rate was still available... first lie.

I booked a flight through Expedia to Vietnam, which I unfortunately had to cancel. Cancelling the flight was a simple and easy process, and I was given a credit voucher to use toward a future flight (with some stipulations), minus an airline re-booking fee. Not ideal, but I figured it was fair since it was my fault that I had to cancel, it is only fair that the airline would impose a penalty. My husband and I decided to plan a trip to Mexico to celebrate our anniversary, and decided to use my credit voucher toward the cost of the flight. Expedia only lets customers redeem credits by booking over the phone, not online, so I called.

I'm very disappointed in Expedia. We are out over 600.00 until it gets credited back to our card. Not only that we lost out on two of our trips because Expedia never booked them. Now our last day in the Bahamas is ruined. All my husband wants to do is go home. Thanks Expedia for letting us down on my husband birthday wishes.

I booked a room in Quality Hotel & Suites At The Falls, Niagara Falls from Expedia, but by mistake entered a wrong check-in date. As it was a non-refundable reservation, I immediately called Expedia customer care and they upon getting authorization from the hotel told me that the hotel has agreed to allow them to change reservation dates without any charges. They then cancelled my booking and re-booked for the correct dates. But I got bills for both the cancelled as well as the new bookings. Upon endless emails/phones calls with Expedia to sort out this matter, they didn't help me at all saying different things. It's pathetic service from Expedia and they cheated me. They should have told me upfront that they cannot change the dates, instead they told something and did something else.

We booked a flight/hotel package to Las Vegas on 04-21-16 and flew out on the 22nd of April. Ya, less than 24 hours later we were gone. During that time about 8 hrs after the initial booking we looked again and they had the same flight/hotel package, with a lay over and it was $500 cheaper. We advised them and they are still 1 week later denying any "price match" as they guarantee. We are not a big business, and don't know what they tell their employees to do, but we do not try and take advantage of the average vacationers. I, we will not be traveling with them ever again, and I only want any future travelers to review their past "credit" history and make the right decision in their travels.

On April 16, 2016, my wife received a message from the Superior Court of Arizona that she was selected to do jury duty. I had booked a flight to Europe around March 1, 2016 which included 2 airfare tickets with United and a car rental. Because of the jury duty I cancelled the trip with Expedia and got a voucher for the full trip amount. However, it stated that the airline would impose a $ 600 re-booking fee for the next flight. I checked with the United Airlines website and found out that jury duty is a reason for full refund. So, I called Expedia and they said that in their rules the jury duty is NOT refundable. They even said that I should have booked directly with United! So, in all, I will NEVER book any flight with a travel agency again.

I am a blue member of Expedia and have booked through their website many times. Today I tried to book a hotel and every time I hit book the price increased. This was not on one hotel, but everyone on the page. How do they get away with this? I would consider that false advertisement!

Thank you kindly for not returning a call on an inquiry I made about a booking. I understand a non refundable policy at the same time when ZIKA breaks out in Brazil. I would think a company like yours would at minimum have a conversation... Maybe even work something out, a credit, a penalty. Something! All the Airlines had no issue with full refunds. Even Amex couldn't get a reply. Bad business.

I recently booked a hotel in Japan for October, 2016 -- six months ahead of time as part of a two-week trip. I also purchased Expedia travel insurance to cover cancellations. I had to change my itinerary and no longer needed the hotel so had to cancel. Even though it stated "no changes or cancellations allowed" on the hotel information on Expedia, I persisted. After all, I wasn't going to be there.

I booked a trip that had the 24-hour cancellation option. The next day I selected my trip and cancelled it. I looked at the trip status and it shows the 2 dates of my trip, followed by the words "Canceled No need to reconfirm"! followed by the total $ amount of my trip. I assumed the trip was canceled. I was only refunded for 1/2 the trip. After more than 5 hours on the phone with them which including 3 different people and multiple dropped calls (2 of reps did not speak English very well) I'm told I only canceled one leg of my trip as clearly shown if I paged down 3 times on the screen showing my status. I tried to tell them that since the top line of my status says canceled, shows both my travel dates and the total $ amount that anyone would think this trip was canceled. I emailed them the screen 7 times but it never got to their system (even though it got to my other email accounts for testing). I even faxed them a screen print but they could not read it.

I just made a booking with Expedia - and they put on hold some amount without confirming my booking. No reason for that, as the web site says "Your card did not go through." I made screenshots and on the phone with them, asking to confirm the price for the tickets and hotel - and I get "No" - what else can I do? Any efficient complaints process? How to use Twitter to defeat them?

I booked a flight for my mother through Expedia from the U.S. to Europe. A day before the flight I received a message from one of the airlines that the flight has been cancelled due to a strike in Germany. I called Expedia and after being placed on hold for about 45 minutes the Expedia agent simply hung up. After reaching Expedia again I was informed that all flights are confirmed and still valid.

I had booked return flight for travel on 14th April 2016, Edmonton - Delhi - Edmonton. On 9th April I changed the travel date to 15th April by calling Expedia customer service & paid additional CAD 660 for same. However, to my surprise I realised that after the request my return ticket unilaterally got converted terminating midway at Toronto instead of Edmonton.

This plan is very confusing and alluring with the brief introduction when you purchasing it. It makes you think you can cancel or modify your trip or flights anytime because you paid extra money for this so called "protection plan", but actually it is nothing but a cash cow to them which they used to steal your money!

Myself, my boyfriend and two other friends booked a trip to Mexico through Expedia. It was a nightmare from the start, but losing our trip and $4000 was the biggest nightmare of all. The original date which we booked happened to not work for my boyfriend due to school (which isn't a reasonable reason for the trip insurance we purchased), so we called and asked about canceling and rebooking on another flight ($250 a person). That alone was a lot of money, as I work full-time and my boyfriend is a student.

I booked the extra cost exit row for both legs of my flights as I am tall when I first booked a couple months ahead of my travel dates. But when I went to check in, I could not book in online as I apparently had not paid for the seats. So in calling the WestJet agent we were told that our agent, the normally competent Expedia, had "forgotten" to charge us for the seats. I did a little digging and their contract clearly states that Expedia has not any control over the extra charges airlines charge for things like seats. Wish they had told me in bigger print, so I could have used a different service. So the WestJet agent had to cancel our booked extra cost seats, so we could check in online. I guess I will not be using Expedia again in the future unless they grow up and make it possible to pay for my extra charge seats, like other travel agents do.

I have yet another example of Expedia's abysmal customer service. On Saturday 2 April I made a booking through Expedia for return flights with Ryanair from London to Malta for my family and I. I received a travel confirmation from Expedia in relation to those flights on the same day. Shortly thereafter, I received an e-mail from Ryanair confirming our return flights from Malta to London. However, I didn't receive any e-mail from Ryanair in respect of our outbound flights. Accordingly later in the day on 2 April I called Expedia to find out whether there was a problem with our outbound flights and was told that it sometimes takes a while for the ticketing to be confirmed and that I should wait for 24 hours before getting back in touch.

Cancelled itinerary within time limits. According to page I was supposed to receive back 8537,23R and I got 7778,91R. No email, no customer support to answer my question. Why you didn't give me back the whole amount that I was supposed to receive. If I knew you would charge whatever you want I wouldn't cancel the ticket the first time.

Booked a return flight and days later realized I had to be there earlier. Called to change the departure date and got prices twice as much as it would cost if I were to book it myself through the airline. Opted to not change the flight through Expedia and booked directly with the airline. Called Expedia to tell them to cancel our departure flight we booked with them (didn't ask for any money in return, just a courtesy call so they could re-sell our seats) and they informed us we would have to cancel the entire flight. I said I would just not show up to my departure flight and they say my return flight would be canceled. The only option they gave us is to cancel the entire flight, pay $500 to get back a credit. Why do I have to pay to get a credit? I asked why they can't just cancel our departure flight and they blamed it on the airline saying that is their policy.

I purchased the Expedia Travel Protection plan only to find out that it does not work for anything other than medical (as confirmed by doctor) or weather changes. Simple schedule changes are not covered. It is better to just purchase straight from the airline if you plan a trip.

The call center service is just horrible. To make any change of reservation or any contact I stay at least 45 minutes at phone, and looks like the call center people are confused about everything. All they have to ask someone and takes long minutes. I am now changing, cancelling one reservation and I am more than one hour at phone and still could not finished.

I had to reschedule a flight and I called customer service. I assume that it was a call center in India. It took the first customer service guy 30 min to get all my data. Then I had to wait another 15 min to get his supervisor and it took the supervisor another 45 min to get my flight confirmed. Next time I hope that I can do this online. Awful experience.

Expedia Ownership of Errors. The hotel would be billing me for the first night and they declined. That is very disappointing. By the way, I immediately did a search on other search engines such as Hotels.com and immediately hotels from Sanford popped right up. That precludes the defense that Expedia provided alternative hotels as everything in Sanford, NC was sold out. Not true at all. Moreover, I even told the customer service agent that I still needed a reservation for Sanford, such that they still would be breaking even at best. To no avail, I was still thrown under the bus. Guess the thousands of dollars that I have spent with Expedia just came to grinding halt. I oversee a mortgage bank, consult and own rental properties. I have just told all the employees to stop using Expedia going forward. Thus, this will cost Expedia tens of thousands of dollars in lost income owing to their incredulously unfair customer service.

I booked a flight through the phone but the representative mistakenly set a wrong information, when I called them back to alter it, they claimed that they would charge penalty fees. Furthermore, when I wanted to upgrade my flight ticket, they offered me a wrong information and reported a very high price!! I think they just wanted to get rid of me as soon as possible. I will never use Expedia again.

I have booked a flight to YYZ via Expedia, however, 20 minutes later I realized that I did a typing mistake in the travel dates, so I called Expedia to modify the dates for me. They told me that I have to cancel that flight and rebook a fresh new flight and the amount will be refunded in 3 to 5 business days. After 5 business days I called Expedia to inform them nothing received. They told me to contact my bank because they authorize it from their end. But when I informed him I have online access to my bank account and nothing is received, he kept repeating the Same information: "Check with your bank" like a machine.

Planned anniversary trip using Expedia. Worst mistake ever. Scheduled to arrive at noon. Still in airport on standby. Thousands of dollars down the drain. Expedia will take your money but when they make a mistake they put you on hold. On hold over 4 hours and no resolution. Buyer beware. Don't use Expedia.

After reading the numerous complaints about Expedia, I'm not sure how they stay in business. My problem is way too long to type here, but in a nutshell, there was a price difference of $1,000 from website to customer service rep. I ended booking through the rep and was told two completely different things. First, the price was wrong, then I asked if transportation was included in my fee and the girl assured me it was. After a few days and the extra $1,000 charge, I called Expedia to get a breakdown of the fees, and the rep told me he would have to transfer me to a supervisory (just an F.Y.I., these reps are very nice and did what they could do), I was told there was something wrong with the special I should have got and that was why I had to talk to a supervisor.

I am sorry, I would give -1 star if I could for their service. They are just terrible. I tried to book a fly and a hotel together in order to take advantage of their "great deal of booking them together" and I was surprised to get almost the same price as I would book them separately (only 32$ difference). I wasted almost 2 hours online, talking with a representative (who doesn't have any fault, honestly for working for this awful company). And also, after a long waiting time, I was able to talk to her supervisor who did nothing, as always. This is the way how Expedia takes care of their Gold Card Customers. The thing is, a good and honest travel company is really needed on the actual market. It is always good to have competition.

Expedia travel insurance is a scam. I can't believe they can get away with this. I booked a trip to Mexico and bought the Expedia insurance policy that said I could change my flight one time, and would be reimbursed flight change fees. I did change my flight by a couple days. I submitted a claim on the insurance policy I purchased. I called Expedia many times about this issue. Every time they said someone was working on this and I would be paid shortly. It has been 3 months and I have not received a refund. I called again tonight and waited on hold for 3 hours.

Omg! Never again! On phone for 4 hours rebooking a flight and I have been put on hold and disconnected 4 times now! It's 10:30pm and just got disconnected again - tired and want to go to bed!!! Now I have to call back and explain to someone new and start all over again! So frustrated right now! Never again using Expedia!!! Never again!!! I am literally crying because I am tired and soooo frustrated!!!

Tonight we went to purchase airplane tickets and hotel, the agent misspelled one of our names. After being on the phone for an hour and a half we were told WE have to contact the airlines (there are two of them!) ourselves! It's Expedia mistake!!! Ridiculous!!!

I tried to book a holiday to New York and received no confirmation email and was kicked out the website when entering payment details. Telephoned Expedia to be told no bookings. Proceeded again and tried booking again. On checking my online banking 2 payments had been taken as the original holiday had been booked and checking it appears I had input an incorrect digit on my email address. Contacted Expedia immediately only go be told non refundable airline tickets!

Best Price Match guarantee is a scam. Expedia says they would respond within 48 hours... Several days later they respond and I still cannot a response.

On February 5, 2016 I booked a trip from Atlanta, GA to Cancun, Mexico from April 11, 2016 through April 14, 2016 through Expedia. Twelve hours before my flight was scheduled to depart from Atlanta, Spirit Airlines sent me an email informing me that my flight was canceled. I called them and they only offered me a flight which would get me to Cancun the following day. Since that was unacceptable I called Expedia and asked if they could find me an alternate flight since I booked the trip through them.

One of the worst experience. I wanted to book a flight based on the itinerary I found on the expedia.com site. I just wanted to talk about the pricing. I called the customer service. 4 different people spoke to me and put me on the call for 4 and half hours and they were unable to find the itinerary that I was looking at on their site and finally they give up. All the while they were complaining about the latency in their systems. Come on guys, please fix your system as your job demands it. And finally they put me on hold as I wanted to talk to their supervisor who never answered my call. I was put on hold throughout listening to stupid music. WORST service by Expedia!! HORRIBLE JOB BY YOU GUYS!!

Called to cancel a flight. Was put on hold for 1 hour 10 minutes and then told that she "couldn't figure out" the airline's cancellation fee. ARE YOU KIDDING ME?!? Call the airline to try and cancel and they tell me I have to do it through Expedia. I am writing this as I am on hold again going on 1 hour and 49 minutes. NEVER USING THEM AGAIN!!!

I booked a flight in February to depart in April and return a week later. I also booked hotels. I noticed that the return flights and hotel were showing on my itinerary when I checked at the beginning of March, but could not see a departing flight. I called customer service and after 6 hours of holds, back and forth they confirmed that they had charged my credit card but had not been able to get me on the flight that I had booked through them. They did not contact me, I contacted them because of the missing itinerary. They then informed me that the flight costs had gone up and that I would need to pay the difference to get on the same flight. I spoke with a supervisor and they agreed to reimburse the difference, but I had to pay it up front to get a booking. I did and they reimbursed the difference, however, once again they did not actually put me on a departing flight.

I used Expedia for the first time. It has been a nightmare times 500. Not only did they change my initial information on my flight requirements the charges went on and on to fix what they screwed up. Over and over. I spent so much time on my laptop and again on the phone. Because they changed my flight info it has cost me so much more money. They play ignorant and "Oh so sorry let me help you but it will cost 200 per person more." They gave me flights I did not request. Which is the reason for the extra cost. I had no choice since I was leaving the next day. I was completely scammed. I have told many people along my travel - never ever use Expedia ever. The hotel we are staying absolutely agrees.

I was penalized over 33% of my air/hotel package to Berlin from Fukuoka, Japan, after canceling immediately following the Paris attacks, even though I had purchased their "no questions asked" full-refund travel package protection plan. Their customer service was atrocious, waiting more than 20 minutes for an agent to pick up, only to be put on hold for another 10, and pleading my case, being put on hold again, only to be hung up on. Calling back with a reference number didn't help either, having to start from zero again. This was repeated at least four times. Their manager wouldn't respond to my email, and when they finally did, over a month later, they did so with a non-return address only to say how much my total in penalties was. What a rip-off.

I recently booked a car rental through Expedia to pick up a car at Manchester airport in the UK. We had been asked by Expedia to pay $110 up front in car insurance, but when we picked up the car, it was apparent that we were being charged the insurance again. The rental company said they have this problem all the time with Expedia's insurance not being recognized. The result was an extra $140 which I have been trying to get refunded. But this is only the beginning. Today, I have spent four and a half hours on the phone trying to get this resolved. I spoke with 3 reps, the final one being a Tier 3, which I guess is someone who has the ability to make executive decisions. They agreed they should refund the previous insurance payment - but they had no record of the paperwork so asked me to email it, which I did.

Attempted to make a change to my reservation yesterday; was on hold for 1 hour and 45 minutes while the agent kept checking in to tell me that she was still "working on it". During that time I asked on multiple occasions if she could call me back when she had made the change and I was told "no - you will have to start from scratch if you hang up". At the 1 hour, 45 minute mark I asked to speak to a supervisor. The agent told me that a supervisor would tell me the same thing. I said that I would still like to speak with one so that they could explain why this change required such a long time to make. She put me on hold for another 25 minutes!

I was told by an Expedia clerk that I was getting a better deal through them than I would be getting with my 30% discount with the Red Roof Inn (RRI). The Expedia clerk told me the 30% would be off the regular rack rate which was much higher than what I would be paying through Expedia. This was not true but I didn't know until I checked in at RRI. What I paid through Expedia anyone would have paid without any discount and without needing Expedia at all. What's more, when I was web searching for the RRI website to get a number to call to make a reservation, I went to a search result which appeared to be an official RRI site but the phone number took me to Expedia, which was misleading. There seems to be no way to communicate my dissatisfaction to Expedia through their website.

I have a very bad experience with Expedia BPG. Even after submitting all proofs and document, they reject my claim saying that lower price website is a consolidator website and hence cannot process claim. Terms and condition does mentioned anything about it. Then after discussing with them, they said you cannot book ticket on their website and it redirects to other website. After proofing that you can actual book ticket, they went back to earlier reason. Finally they ask me to call them. When I call them, they ask me to send email as BPG is only supported via email. Expedia put customer in a helpless position, in a infinite loop since they don't want to pay for something you are eligible for. They conduct their business that is guided by what is wrong and not truth. I assume they think customers are fool and believe they would make them fool every time you carry business with them. STAY AWAY FROM THIS FRAUDSTER!!!

Absolutely disgusted with the experience with Expedia.com customer support. The process of changing a flight took 3 hours and required speaking to 5 different representatives who still could not figure out what they were doing. Customer service representatives hung up the line TWICE and required I call back and go back through the entire queue. I will NEVER be using their service again and recommend everyone stay away from it at all costs.

I did a hotel booking over phone on March 28th. The agent identified herself as Sheena. While doing the booking, I found a much lower price through BookIt.com and asked her not to proceed with the booking. She looked at the BookIt.com price, ensured it is for same hotel and same room type and offered to proceed with the booking and refund the difference within 2-3 business days and in addition $50 per room coupon. I trusted her and let her proceed with the booking. It is 2 weeks now and there is no trace of either the coupon or the refund. I called customer service yesterday. After about 30 minutes to track my booking and understanding the issue, I was told that a senior will talk to me. Either the person hung up or the call got disconnected. No one called back.

I recently made an accidental double-booking of a hotel overseas. Upon realizing my mistake, I called Expedia and spoke with one rep who assured me she would call the hotel for me to cancel the second reservation. The hotel did not have anyone who spoke English at the front desk, but the rep told me that the hotel would have an English-speaker on shift in a few hours and promised me that she would have someone call the front desk later that day and then get back to me via email. No email.

Despite the fact that I paid for travel protection, I paid more in total fees for less expensive flights than my original reservation, even when factoring in the additional cost of travel protection. When I did call to make a change to my travel day (because you cannot do that online), I was told that I had a $200 penalty for each ticketed flight. I had to tell them that I had paid for travel protection, and they only reversed the charges by inquiring with the airline. Finally, even though I called well in advance of to change my first reservation to a different travel day, my first flight wasn't even cancelled by Expedia. It eventually became a no-show, which Expedia would not take responsibility for. I found out about that three weeks after the date of the first flight, and only after being on the phone with Expedia for over 2 hours.

I tried to find an address for complaints and problems, but I don't find it listed on their site. I have been a consistent user of Expedia and Expedia-aarp sites for many years. I had been moderately satisfied with the service until my most recent experience. I live and work in Europe, and I travel for business frequently. I had booked a Novum property in Berlin on their affiliated Expedia-aarp site. The room information offered several options, pay now, pay later and FREE CANCELLATION. I selected a room from July 12-16 for my upcoming trip under FREE CANCELLATION since I knew that my schedule for business might change.

amount there can be, even if it's a dollar. A global company like Expedia, who is proud of its customer service, could not satisfy one customer. A real disappointment!

Expedia stole my vacation and so far I haven't been able to recover my hotel or ground transportation fees. Partner airline cancelled my flight and decided to refund my air fare after graciously offering to deliver me only halfway to my destination a day late. I was on the phone mostly holding for six hours last night and two and a half hours this morning with no resolution. Representatives, supervisors, and managers have disconnected my calls several times.

I tried booking online. It wouldn't allow me. Processing was too slow. The lady I spoke to that book my room, I specifically asked her NOT to book the manor. I called to confirm to find out she book me for the place I told her not to. She told me today the pricing went up, and she will need to credit the difference if I want the place I originally purchased, and I credit. ALL I want is what I paid for. I give Expedia a 0. 4 customer care rep's later.

I'm more than 4 hours trying to make a change about a package that I made in the same day. They looks like are not paying attention for what we are explaining. They don't care for how long we are waiting and didn't look how is looking for a solution. They just put us to hold in the line till the call off and do not call us back. I'm in my 4th time trying to talk with somebody and always when they answer they put me to hold for a hour and after send me to the beginning of the call again. UNBELIEVABLE HOW THEY TREAT THE PEOPLE. THEY DON'T HAVE ANY RESPECT FOR THE CLIENTS.

Flight change insurance nightmare. I had to change my flight and cannot get reimbursed. I will never use EXPEDIA again.

When the price of the package I purchased dropped (within the 24 hours of booking) I immediately called to get the lower price and GUESS WHAT!!! Oh yes well you don't have a claim because they are located in EGYPT and they are working on a different time zone so according to them and their policy I was not within THEIR 24 hour period. (I booked at 7 pm and called the next afternoon) I was told READ THE FINEPRINT CAREFULLY!!! SO BUYER BEWARE... Go to any other site but EXPEDIA. It has the worst service you could possibly imagine. WHEN you call to say you would like to speak to a manager be prepared to wait a long long time... Over an hour guaranteed waiting period.

I've used Expedia from time to time for airfares in the past and not had an issue, but it would be for shorter flights. We just went to Portugal and booked our flight and one of our hotels with them. The flight there we were on two United flights and the way back we flew TAP Portugal and United. It was all booked at the same time with Expedia. United showed our TAP flight, but TAP didn't have our United flight and refused to check our bags through to the US. Somehow, Expedia forgot to notify them... We had to collect our bags at our layover and re-check them so they would make it home. Having never been to Portugal and our go to hotel brand of Hilton not having a hotel in Porto, we looked to Expedia to find a good family hotel centrally located. I put in that I only wanted 4 star hotels and up. I selected one that seemed nice.

Yesterday, April 6th, 2016, I called Expedia to change the date on my departing flight (from JFK to LAX) from April 20th to April 21st. I was very specific and repeated several times throughout the call that I did not want to make any changes to my returning flight that was set for April 24th. Unfortunately, Expedia's telephone agent made a mistake and as he changed my departing flight he CANCELLED my returning flight. (After I had paid for an upgraded seat in Virgin America, which I now have lost). He was not able to fix the issue so I had to wait for TWO hours on the phone while he communicated to the support team.

My last two bookings with Expedia, have not been good at all. The first when I booked a flight from Kingston, Jamaica to Brisbane Australia with Expedia i.e., was told I would not see my luggage until I arrive in Brisbane! I had to collect at Gatwick to transfer to Heathrow airport, and in Sydney to check-in to Brisbane... Not very happy considering I was travelling alone with 5 suitcases. I was told that I could check my luggage in online, which is so not true... you can only do this if you book directly with the airline.

The airline changed our departure time and we were never notified by Expedia. The airline told us we would have to rebook and pay the change fee and difference in price. This was over a $1,000 dollars. To make matters worse it was during the busy spring break holiday and there were no flights out for 2 days. Expedia did nothing to assist us. We rented a car and drove the 16 hours home. We have been contacting Expedia for a refund on the airfare with no results. We were continually put on hold for up to 1 hour. Repeated phone calls produced the same result "A representative will contact you within 24-48 business hours." We never received any callback. I also emailed them with no results. The website states their policy for contact regarding changed flight times and none of this was done. DO NOT BOOK WITH EXPEDIA.

If you have to change anything on your flight, good luck. Was on hold for 2 hours before I could talk to a supervisor. Then the call cut out and there was no callback. So had to wait for another 1.5 hours to talk to someone regarding changing the flight.

We recently booked a night in Spokane. When we arrived at the hotel we were told we did not have a reservation. I called Expedia. Gave them the confirmation number and customer service had made my reservation for the wrong month and even wrong date, and not just one night but they booked me for 3 nights. Charged me well over 200 dollars. Expedia would NOT refund my money at that time. So now we are short almost 300 dollars and still had to pay for our nights stay at the hotel. We had to cut our vacation short because of Expedia's screw up. Thanks so much Expedia. I won't book through you again.

Booked flights to Perth Oz in January 16 for travel dates in Sept 16. The return flights through Expedia were £968 each - flying with Emirates. On the Expedia website it stated non-refundable and non-transferable. Checked with Google difference with non-transferable and non-changeable. Non transferable was can't change names on tickets and non-changeable was can't change dates. Our trip I'd to see our son who has emigrated to Oz. We then received a call from son confirming he and wife are pregnant and the due date was a week after we were due to travel back to UK. As you can imagine a change in dates was needed and as it is well over 6 months off.

The insurance is a ruse. Earthquakes and volcano eruptions are covered. Customer service waits are 1/2 hour or more and you will be referred to the insurance company. Use Expedia if you want to spend more money than you would otherwise.

This is to confirm that my stay at the Beach Walk hotel in Florida was horrible, unacceptable, beyond level of advertised 4 star Hotel and below are the reasons I had to change hotels after 2nd night. I complained to front desk on the first day of the stay about my experiences. They advised me to contact Expedia, who was the provider of the reservation. I expressed my complaints to Expedia and had asked them to relocate me to another hotel nearby. Two days in a row (on 12/29/2015 and 12/30/2015) I spoke to Expedia representatives, who assured that they will contact me within 24 hours. No response were made by Expedia, so I was forced to rebook another hotel on my own. Both of the conversations were recorded and upon request I can provide my conversations with Expedia.

On 13 March 2016, I booked a flight Liverpool-Barcelona and hotel package by telephone. I did this because I wanted to be absolutely sure there would be no mistakes. My travelling companion is a pensioner with health issues so I wanted to be sure we were in the city centre. I made this clear over the phone to the agent who dealt with my booking and even asked him to double check that we would be in the centre at the end of the call. He reaffirmed that we were central. It was only when we got into a taxi late this evening at the airport that we found we were actually staying in an industrial estate more than 20 km outside the city. The taxi fare alone cost 80 Euros. I just rang and spoke to someone called Amar. He put me on hold for so long I hung up.

I called Expedia over 1 week ago asking to have them correct 1 letter that was misspelled in my middle name. I was told it would be corrected. I called several more times telling them it had not been changed. I was told again it would be corrected. Here we are less than 14 hours until depart and it's still the same. I've been on the phone for over 5 hours going back and forth with them and finally they tell me that the airline we are flying with can change it for $25.00 and I tell them why wasn't I told this over a week ago?

I booked a vacation package with Expedia to Key West. We were bumped from our connecting flight in Fort Lauderdale without notice. I have been on hold with customer service trying to correct the fight for over 4 hours! I would not recommend Expedia and want to request a full refund!

My fiance and I were booking a trip to Key West. We made our flight reservations through Expedia online on March 9th, 2016 because it was showing them $40 cheaper than direct airline websites. It also stated that we could change the flight and get full refund within 24 hours. My fiance had a last-minute work meeting come up so we had to cancel it on March 9th and instead booked one to leave in a couple of days. We booked our next flight on March 10th.

Booked two tickets for the observatory deck at Burj Khalifa in Dubai. Cancelled my reservation following all instructions and well in advance before deadline and still struggling to get the refund. Called many times from Italy, written at least 10 mails. Agents completely unprofessional, raise thousands excuses not to refund. Unacceptable! Keep away if you don't wanna lose your marbles!

A Nightmare!!! Waking up in a cold sweat. I admit that I double booked a flight on Expedia so I called to cancel one of the duplicate flights. No big deal. I even purchased cancellation insurance with the round trip flight. I expected a 10 minute phone call for Expedia to issue a credit and cancel the extra flight. But NO. It was 5 Hours of hold time spread over two days. Their prices are great but their customer service is a minus ten. Very nice people but completely incompetent. Pray you have no problems when you book because if you do, say goodbye to your weekend.

I booked a hotel, well I thought hotel but was a rundown bed and breakfast. It came up under hotel only search and when I tried to change hotels when I got there 3 and a half hours went by with multiple disconnections, lies and hold time. Was never able to talk with supervisor. The bed and breakfast/hotel was resendeza de spada in venice. I tried to be as polite as possible but when I questioned a 20 dollars city tax he said he could have police come. Such an ignorant statement. I would not wish to have a dog stay there.

Booked a room or so I thought... Get to where I'm going. Look through emails and no confirmation email. So, I have no idea where I'm staying on Spring break. Call hotels, finally to book another room. Look through phone one last time, so I'm not charged for a room I can't find. Get charged even more than quoted. Call once I'm back home about a refund. On hold for over an hour. Still no refund.

I have purchased advertising from HomeAway.com for many years but am at my wits end with the current changes they are undergoing since the Expedia 2015 purchase. I rely on this ad, which I pay hundreds of dollars for, to generate the income that keeps my beach house afloat. So now this money-hungry, greedy outfit decides they will start charging folks who are interested in my property a hefty service fee and block my contact information so renters either pay up or pass me by... and it seems they are passing by. Of course HomeAway says it's my fault that pay-for-service is the industry standard and I need to educate renters of what wonderful perks they get for this fee...

For anyone who wish to place an order with expedia.ca, especially if you buy plane tickets, be cautious with your credit card since they are freezing twice the amount for a certain time; I was told this could take up to 5 days. Nobody will warn you on this eventuality when you buy. Moreover, I found unacceptable the way their employees are handling this situation; they are very rude, some of them barely speaking one of the current languages, and even yelling at you.

I purchased a package to Cabo San Lucas, but had to cancel for half the people who were going. I called well in advance of the trip, and was told everything would be handled. I received a credit voucher for the flight that same day. I NEVER saw anything about the hotel cancellation. When we got to the hotel, they told me they never received a cancellation from Expedia. I called as soon as I got home and have been having daily run-arounds ever since. Apparently the room was never cancelled and they have no record of it being cancelled. I was told this morning that they had a call from me on March 19. I called and have an email response from them on the 18th. When I called back later, all the notes and phone logs from 3/10 to 3/29 were no longer there. Beware! Double check everything!!!

Beware of Hidden Charges. They got us the WORST room in the hotel (RIGHT next to the elevator shaft) and then we got hit with surprise charges of 18% of the cost per day added onto our bill. Upon checking out, we had a list of fees for $35 a day, which added up to an extra $210!!! So much for savings...

On March 5th 2016 around 9:30 pm my fiance and I decided to book a room thru Expedia at the Tux Creek Inn for that night. However when we got the itinerary it said check in is no later than 6 pm and to call if we were checking in late. So I called and no one answered. I then called Expedia to refund my money bc we weren't sure about check in and no one answered. I think that is a simple request. I called Expedia over 5 times. They said they needed to get in touch with the hotel. Finally today I get an email from Expedia saying that the Tux Creek Inn denied my request for my refund. I've already filed a complaint with the Better Business Bureau last week for Expedia. I guess I'm gonna have to file a complaint for the hotel to the BBB. My next step is to file a complaint through the federal trade commission. It's not right that my hard working money was just taken from me.

My Expedia account confirmed my hotel cancellation but I was charged for a no show by the hotel for $84.00. When I spoke to Expedia TAAP support I was told that the hotel was contacted and my money refunded. This never happened. I cannot get the charge off my credit card. Expedia support not responding for further questions. Contacting Expedia for a reservation is quick. Contacting with a problem has me on hold, listening to loud music for 45 minutes, at least and then they hang up on you. Expedia cannot be counted on for backing up their reservations.

I recently booked hotels through Expedia.com by talking to a representative because I had to have a handicapped accessible room for each hotel/night (6 reservations total). This rep promised me every room was handicap accessible, so I paid Expedia for the whole trip then and there on the phone. We drove 12 hours to get to the first hotel and the reservation was wrong, so I had to go to another hotel chain down the road to get a place to stay at 4:30 in the morning, out of my own pocket. I had a meltdown over the phone, after 3 hours of getting the runaround or being hung up on because each representative I spoke to did not or would not help me.

I've been using them for years and years primarily for one stop shopping for hotels. Never had a problem until this year. I usually select the "pay later" or "pay at hotel" option rather than prepaying for my room as my plans often change and it isn't worth hassle or lost money by paying in advance when they do. Lately, I've made my bookings as always, received the usual confirmation from Expedia, only to find that days later, my reservation was cancelled with no notice (I just happened to check). When I called Expedia, their answer to me was that "the hotel simply prioritizes prepaid guests over others."

I recently booked a flight and hotel package to an all-inclusive resort in Cancun as a birthday gift to my fiancee. When we arrived to check in, the hotel receptionist asked me if I was interested in purchasing the all-inclusive option. Perplexed, I informed him we had purchased the all-inclusive package. He apologized and informed me that was not what my reservation stated. I immediately turned to my iPhone and pulled up my itinerary. The itinerary confirmed our stay but did not specify one way or the other. The reception agent then asked me to look for my confirmation letter that I received after purchase. The confirmation letter did indeed state room only when you scroll down. Shocked I said "I don't understand how I could have overlooked this!" The hotel receptionist was immediately apologetic and told me "don't feel bad this happens all the time."

I tried to make flight and car rental reservations on Expedia. They had a computer system outage and my booking was not successful. I also checked my account on their website multiple times and confirmed that it hadn't been reserved. I decided to book by another method. Even though their email and website showed that the reservation was not made, they charged me for the flight and car rental. I spent over 3 hours on the phone with their "customer service" on Easter. They were not able to provide the 6 character record locator for the flight. I wouldn't have been able to check in for my flight.

This is the worst website to book and hotel reservation. You always get the worst rooms and no cancellation. If you don't like the room you are obligated to stay with it or lose your money. I was on vacation in Homestead and I book this hotel name Floridian. When I get there after Check in I went to my room and when I open the door the hotel room smell awful and the bathrooms has ants all over. I call the front desk and I ask them to change my room and they did but next room was even worst nasty smelling. I call one of the employees. They show up and surprise they don't smell anything. Of course they don't smell anything.

Expedia makes it so easy to book your travel plans until you actually need to speak with an actual person. "Your reservation is confirmed. No need to call to reconfirm" is what my Expedia email read. I am not that traveler so I called to reconfirm the room. During my six-hour drive to my destination, the same date of arrival, I called Expedia to let them know that I would be arriving late. I was placed on hold for 25 minutes as Expedia could not find my hotel booking despite my confirmation code and my telephone conversations leading up to my travel day. Expedia advised that they never booked a room for me. The customer service reps had very heavy accents making it difficult to understand. I learned that Expedia customer service is based in India. I spoke with 5 different reps, all of who asked for a phone number where I could be reached if we were disconnected. I spoke with 5 because of disconnected lines.

Hello, I am having one of the worst experience with Expedia. I had booked flight ticket from Bengaluru to Portland on 01-APR-2016. I had called to reschedule the ticket to 05-MAY-2016 from Chennai to Portland by paying $45 but the associate working rescheduled the ticket for 05-APR-2016 by mistake and they are asking me pay additional charge for the mistake Expedia have done and I am on call with Expedia for past 3 hrs and still nothing has happened. Could someone from Expedia address this please or else I would rate Expedia to be one of the worst service provider. I have spent close to 8 hrs on call with Expedia with no mistake of me. My Itinerary # ** and I was forced to cancel this ticket as I got no help from the agents. I am going to spread this message on facebook to alert folks on this bad experience. Thanks.

I booked a flight for 4 people to Manila at Expedia.com expecting to get the best price for the flight with their Price Guarantee. Out of curiosity I searched CheapOair.com and found a cheaper price by about 30 dollars less so I filed for a refund of the price difference since it was within 24 hours of my booking. I got a reply from them denying my claim for the reason that it didn't meet the criteria that the low price I found was not available to the general Public online, available from an English language website both of which met by CheapOair. I emailed them back that criteria they set was met but received no further reply from them. I will definitely not book my future flights from Expedia.

I booked hotel in Sydney 9 month ahead with EXPEDIA. They advertise you pay now 0:00. You pay at the hotel. To my surprise the whole amount of my stay 2.326.5$ were deducted from my credit card right away from my credit card. TRUTH IN ADVERTISEMENT???

I booked a hotel online and paid for it using a debit card. The charge was immediately taken from my checking account. When we arrived at the hotel they were totally sold out. The woman that I spoke to at Expedia was very sweet but really no help. Said she would refund my money in 10-15 days. What a farce- will never book anything with Expedia again.

I called to redeem a credit that was never issued to me before the expiration date. Rep was not helpful. Supervisor was not helpful & hung up on me. Was placed on hold for hours before I was even transferred to a supervisor. Spent over 4 hours on the phone. Issue still not resolved.

Worst online agency ever known. Reason: made a reservation online everything was good until I arrived to hotel. Hotel is been overbooked - no rooms available. I had to leave and search for a hotel. The next morning I see that there was charge on my credit card. I called Expedia several time. The news is after 1/2 hr staying on phone "I CAN'T MAKE THE DECISION. I WILL HAVE MY TOP MANAGER CALL YOU." They never called and I was charge.

Normally I never write reviews but I such a positive experience with this site I had to. I booked a hotel in Rochester without seeing that the minimum check in age was 21 (I'm 20). It might have been in tiny print at the bottom, but I looked and found no information about age. When I received the confirmation email I saw immediately and clearly stated towards the top that the minimum check in age was 21; of course I was upset as I am a very broke college student and there was a no return policy.

8 hours before my flight I find out that it was cancelled. Called Expedia to confirm and see what other options I have. I was kept on hold for a total of 3 hours. And when I asked for the reason why it's taking this long, I got screamed at and placed on hold again.

In Jan.2016, I called Expedia to book 2 rooms for 2 nights at the Blue Heron Resort in Orlando Florida. A month later I decided to cancel that reservation and go some place else. I called the resort to cancel. I was told to go through Expedia. They booked my room, I had to call Expedia to cancel which I did. In March 2016, looked at my bank statement and 239.00 was taken out of account from the resort. I called Expedia - the representative didn't understand what I was saying to her/him. I request to speak to a supervisor. I was placed on hold for at least an hour so I called back, spoke another rep and had to start all over again of my complaint. I ask for a supervisor same issue - stayed on hold for another hour. I was so frustrated the very last time, I ask for corporate. Finally spoke to a supervisor who place me on hold another 45 mins but finally spoke to someone about my refund.

Expedia has been using my personal cell phone to conduct unauthorized telemarketing calls. I have blocked every Expedia incoming number but they continue to call on different numbers. I contacted them to complain and was placed on hold for 20 minutes awaiting a supervisor but no one ever came on the line. I have never authorized Expedia to use my cell number for any reason. Consumers need the FTC to intervene and protect our privacy.

My first experience with Expedia resulted in them not wanting to refund me over $1000.00 for a Cancun trip that was cancelled within their 24 hour guaranteed free cancellation window. It took weeks and countless "representatives" before they even admitted they made a mistake by not providing a refund. They eventually told me I was refunded without giving me a confirmation number of any sort, only to find out a week later from my bank that they never put the refund through. When I called Expedia they swore up and down they did, meanwhile they did not. I eventually was refunded after much headache.

I was on vacation in Brazil, and booked a car rental from February 22 until March 19th. I booked a car rental online using my phone. I received an email confirmation about the car rental, but also received an email about car insurance, which I did not want since I am covered with my Visa card. Upon arriving at the Rio De Janeiro airport to pick up my car I mentioned the insurance and attendant told me no insurance was booked. I signed all documents and initialed all areas where the insurance offer was declined.

Booked a hotel with Expedia for 5 nights. Checked out the very next morning. Awful hotel. Hotel that morning of check out told me all I had to do was call Expedia and that Expedia would call hotel and the reimbursement would take four to five business days. Called Expedia after checking in to another hotel. A hour later Expedia customer service gave me the amount of reimbursement and to look for a refund within five to seven business days. I have had to call Expedia five different times regarding this issue with no outcome. I finally went to my credit card company and was refunded within 3 days.

I booked a flight+hotel+car package on Expedia to Niagara Falls. The room option offered for $0.00 additional was a "Standard, Partial Fallsview". This is the room I booked. Upon confirming with the hotel, the hotel said the room was a basic room with no view of the falls guaranteed. A fallsview room may be possible at an upgrade. I called Expedia, spoke to Brix, who took 15 minutes to understand I actually booked the package on Expedia and I did not wish to change the reservation, rather to have Expedia resolve the view of the room issue. Expedia refused to accept responsibility of the false advertising or to resolve the issue.

You have to spend too much time to do just a slight change. They will never pick up the line again. They will tell you stay on the line until they will check the airline change policy, and I stayed on the line for 1 hours, three times. I missed my flight because of them. I booked another flight.

Website stated free cancellation twice during the booking process, as evidenced in the photos I took of my screen, and only when I received the itinerary (after having paid) did I read in small fine print at the bottom that reservations on the dates included in my booking are non-refundable. How can it be legal for Expedia's website to state "free cancellation by April 22nd" when I book accommodation for April 25th - 29th & then state on the itinerary (sent to me after paying) that the dates included in my booking are non-refundable. I have unfortunately dealt with a Social Media Escalations representative from Expedia & she does not see any problem with bookings being advertised as having free cancellation, when they are non-refundable.

Grateful that someone from Expedia customer care line contacted me back via email. After all the waiting and unnecessary transfers to supervisors and/or managers it appears that Expedia will honor the best price guaranteed. I was asked to submit upon receipt of trip all documentation so that Expedia refunds the difference from my planned trip.

We will never use Expedia again and this is why we suggest that others do not use this service as well. We asked Expedia to eliminate Payless rental cars as one of their options for renting because the company clearly pulled a bait and switch scam on us. We contracted for a car with them in January 2016 for $188 Jeep Cherokee. When we arrived to pick it up a month later, we were told that vehicle was not available that day, and in fact, no other cars in that mid-size or lesser category were available. We were forced to take an upgrade we did not want (full-size SUV for the two of us!) and it cost us $311.

I wish that I was half as lucky as the last person to review Expedia. I have only been able to speak to 1 person who was somewhere in Indonesia or somewhere like that. I am STILL on hold. It has been 1 hour and 45 minutes so far, hours waiting to speak to an AMERICAN rep. I noticed a few time they checked in to see if I was on hold. I do not even think they are trying to transfer me to anyone. I even have a second call into them from another phone and that one has been waiting to speak to anyone for 38 minutes so far. The only reason I give them 1 star is because I can't pick anything less. If you are planning to travel anywhere, DO NOT USE Expedia for making reservations for transfer service unless you have money to flush down the toilet.

I bought a ticket on United through Expedia from Bangkok to San Francisco to travel around 3/21/16. I also bought travel insurance. When my traveling companion got into an accident, and I had to cancel the trip, since he fell down a steep embankment in a remote area of Thailand, and was helped by the local people who were non-western medicine men, he couldn't get a "doctors note" and therefore the insurance wouldn't pay. I canceled thru Expedia, and they said I had a credit for about $955 on United. I had to use it within a year, and to rebook there was a fee from United for $197. I called Expedia for clarification of my credit. They said I could use it on several trips, until it was used up; I only had to pay one rebooking fee; and I had to use the credit within a year. I used it once to book a round trip. The rebooking fee was $227. That was the 1st lie.

Grateful that someone from Expedia customer care line contacted me back via email. After all the waiting and unnecessary transfers to supervisors and/or managers it appears that Expedia will honor the best price guaranteed. I was asked to submit upon receipt of the trip all documentation so that Expedia refunds the difference from my planned trip.

My husband is being deployed with the Army and was notified with very short notice. I called Expedia just to remove him from the reservation and place my name as the room contact. Not only could she not understand what I was trying to accomplish after three attempts, she cancelled my entire vacation and informed me it was non-refundable!!! HORRIBLE SERVICE!! I will never use Expedia again... Please bring back the CUSTOMER into your CUSTOMER service!! I wouldn't even give a star if I had a choice!

I booked a round trip flight on Expedia that used 2 airlines. I also purchased trip insurance for $38. I was not given any opportunity to pick a seat, enter a frequent flyer number or my Global Entry information. Within 24 hours I called to change the first flight. I had yet to receive a confirmation email. After 30 minutes on hold in a foreign country no less the agent I could barely understand charged me $80 for the change.

I booked a bundled package on Expedia. Due to weather, Jetblue cancelled the flight and could not accommodate us until the next day, making our hotel reservation moot. I spent over 6 hours trying to get my account credited. It is obvious Expedia uses a call service in India and representatives can do nothing more than apologize for putting you on hold, which they do over and over again. I waited for 2.5 hours on-hold with a "supervisor" who kept telling me it would only take 2-3 minutes to credit my airfare about 20 times. They force you to stay on hold as "policy". Also, while I was on hold, they disconnected the call multiple times, forcing me back in the queue. Horrid company.

On March 8 approx 12:30am I came across a GUARANTEED BEST VALUE price of $59.00CA plus $8.00CA in taxes for 3 nights, locked in by search engine TripAdvisor, which came back with various listings. EXPEDIA.CA had a GUARANTEED BEST VALUE price and I immediately jumped on it. I contacted expedia.ca to book and the operator said 'oh sorry' this price is advertised by the hotel. CAN anyone spell 'FALSE ADVERTISING'.

Booked a flight through Expedia for our daughter... had to cancel due car accident. Expedia told us that we had a non-cancellable fee but could change the flight for a $200.00 change fee, and use later for another flight, which seems high but we agreed. After the change fee we have a credit of $300.00. Went today to use, and were quoted a price DOUBLE for the airfare inquired about vs. Expedia's OWN WEBSITE. We said "no, we want the price we are looking at, online, on your website and also on direct web site for airline." Expedia refused to honor after an hour and a half on the phone playing "let me get my supervisor" game. So I have paid $500.00... agreed to an outrageous $200 change fee. But even after that you cannot effectively use the $300 credit remaining as they won't book a fare at market noted even on their own web site, they mark up at least double for you to utilize.

I think that any reasonable person while purchasing plane tickets, being offered an option for cancellation/change of planes for additional fee, would assume that charge is for having the option of making changes if he/she chooses to. We booked our flights from Boston to Sarasota, Florida to enjoy the sun and the beaches to get a winter reprieve. We also took the extra step and bought a cancellation/change of plans policy for $46 in case something comes up.

We have experienced the most appalling service from Expedia. We called this afternoon to find out if we could cancel a return flight. My husband and I booked flights but needed MY return date cancelled. He specifically repeated that we only want to cancel my flight back. The Expedia service agent, Moraldo, confirmed that he is only cancelling the return flight for me- and gave my name & surname. So while still on the phone my husband gets an email- we were credited for a big amount- and my husband asked why we were credited for that much if he only cancelled the return flight. Moraldo then said he made a mistake... Then proceeded to put us through to somebody but got cut off. Never received a returned call. We called Expedia again & my husband was on the line for 2 hours to try speak to a supervisor.

My experience was horrible with Expedia. I booked a vacation for my oldest son for graduation and my mother for just being awesome to California. When I booked my flight/hotel/and car I was charged for all 3. My mom went to pick up the car and they told her it wasn't paid for. Funny because my credit card statement sure says it was. And the car company made her pay for it again. When I called Expedia (after being transferred 5 times... and being on hold for a total for 2.5 hours between transfers) they said that was IMPOSSIBLE because they don't charge for the actual rental just the insurance. I asked if $147 was a normal charge for insurance which it wasn't obviously. Then they told me to contact the rental company (even though they were the ones who charged me).

I have had so much trouble and poor customer service with them I could scream. I will just state a couple: I had to cancel 2 flights due to illness. They would only do a credit. Ok oh well. When I went to rebook later the prices were way out of line. (I checked the hotel and airfares from direct sites and they were much cheaper) but I didn't want to lose the "credits".

My husband and I have been long-time users of Expedia and always purchase insurance when booking a flight. I've never had an issue canceling a flight in the past and didn't think it would be an issue when my mom got injured and couldn't make the flight out to see me. As it turns out, Expedia has changed their insurance plan that they offer and it is an EXTREMELY TERRIBLE PLAN FOR USERS. My mother got a doctor's note, but had to go back to the doctor to get a specific insurance company form signed, then I am told that if I cancel my flight I would not be refunded any of the cancellation fees which totaled to more than the tickets so there was no point in even canceling my ticket!

I booked a Dollar Rent a Car through Expedia.com and when we arrived in San Juan, Puerto Rico there were no cars for us! Two adults and 10 kids on their senior trip and we were told "too bad". I booked with an Expedia agent who had our itinerary number and knew that our flight arrived at 3:30 pm yet Expedia put 1 pm on our car pick up time?? We arrive and Dollar Rent a Car says there was a two hour guarantee only... NOWHERE does it say this in my confirmation email or otherwise.

I have now been on phone for 2.35 hours. Have asked to cancel and refund charges since they can't confirm a return flight. They advise me to call airline myself and request refund. I advised them this can't be done since the flight is not confirmed. They have also said they can't refund the booking fee. I am still on hold with Marie in a foreign country. Another 30 min since they have been trying to get through to corporate in the U.S. This is sooo bad. I will advise any and all people to AVOID Expedia like the plague!!!

I booked a Tampa, FL hotel through Expedia on 2 Mar. 2016 price $109 a night. On 4 Mar. 2016 the exact same room through Expedia was $95 a night. I contacted Expedia about this & their best price guarantee. They responded: "In our commitment to provide you the best price online, we will refund the difference and give you a $50 travel coupon 6-8 weeks once you have completed your travel, if you find a better one for the exact itinerary 48 hours prior to check in."

I can't believe how long I spent on the phone trying to cancel my hotel reservation. After speaking to 7 different representatives, I was told it was booked on the WRONG DATE. I spent a total of over 45 min. on the phone.

I booked a trip to Portugal with Expedia.ca in the late fall of 2015. The online booking went fine, but then in December I received a notice that my reservation had changed. The booking agent had not left enough time (40 min.) to get to the last gate of our return journey in Newark, so we would have to wait 8 hours for this last flight of our three return flights. I phoned Expedia, and an agent tried to change it while I waited for a good hour on the phone, only to find the airline (Air Canada) using a United flight, would not comply, and we would have to wait the 8 hours or pay more.

Do not purchased their insurance as they will rip you off! First of all, if you cancel your flight, they charge a fee of $300 for rebooking. Not only that, when you call to rebook it, it takes at least 3 hours to do so. After that, if you have any leftover credits, they tell "you have another year to rebook". Sure enough, you think you understand because the person you talk to speaks broken english and you can understand every other word they say and you repeat yourself to make sure you understand. 6 months go by and I tried to rebook my leftover credits, they tell me that my credits expire 9 months ago.