Expedia Reviews

Expedia is clearly a criminal organization. I booked a reservation with Expedia for a hotel in Punta Arenas, Chile for the night of 12/27/2014. It was four miles out of town and a taxi took us there at 9:30 p.m. only to discover that what had been the hotel was dark and abandoned -- clearly not in business, at least for that night. We had a very hard time getting back to town and finding another room during the holiday season. When I got back to Philadelphia, I called Expedia four times: each clerk I talked to said she would call me back after calling the hotel. No one ever called me back. Expedia needs to be investigated and sent out of business.

When I called their customer service in Philippines they was so rude and they won't take responsibility for their false advertising. They are getting the same complaints over and over and they know how to ignore it. They will not be there for you when you need them. It's marketing trick to increase sales.

I reserved a car for rental through Expedia for a Christmas trip to Todos Santos, near Los Cabos. I was proud to be able to share this first ever vacation with my aging parents. On Expedia's recommendation, I also purchased "international car insurance", so as to avoid complications in Mexico. I received a confirmation email from Expedia confirming all was set for my trip and I did not need to contact anyone further. With confirmation in hand, I arrived to Los Cabos from Los Angeles, CA., while my parents arrived from Mexico.

I would like to undo my poor review of Expedia and can't figure out how. The company did give us the one night refund that we were promised. Our complaint should have been with the Menger Hotel in San Antonio. Our room was unbearably hot two night with no way to regulate it and the hotel insisted we stayed one night longer than we did.

Expedia took our money! Booked our trip, then when we arrived at Negril Beach Club condos the resort said they overbooked the property. Negril Beach Club condos wanted to put us up in a dangerous room on the cliffs. We asked for a refund or a credit for the one day we had to book another room. Negril beach club refused. Since then the owner of the public booking resort has gone bankrupt. Expedia refused to stop payment on the single night and refused any remedy. Please in the interest of travelers worldwide never use Expedia!

Expedia lied, mislead and deceived us! Once the money was paid, Expedia refused to admit their mistakes, washed their hands and rid of us from their concerns. Please spare yourself from extra expense, time lost on the phone and aggravation. I thought I was saving money by booking with Expedia, but I ended up with paying double at the end. I booked an all-inclusive room for my family of 4 at Riu Hotel and Resort in Costa Rica through Expedia online/phone for this past winter break, 12/2014. Only after I made the online credit card payment I then received an e-mail confirmation receipt stating 'CONFIRM for 2 adults'.

So when I saw that it was only for 1 I called to have this fixed... Well they will not fix it and always say that the hotel does not answer. Nothing but one excuse after another.. Imagine that... No way that happens... Funny they can call to book the rooms if needed with zero problems... After many times on the phone with them there is no way I will ever trust Expedia with my money EVER.. They told me I could cancel the second trip which I paid 1340.00 and I would only get 639.48 back... NEVER EVER TRUST EXPEDIA!!!!!

I rarely review any companies, and most times, only leave reviews for the ones I feel have provided exceptional customer service or products. However, Expedia provided such a terrible experience for me I am willing to write a review and agree with the 1,069 other reviews leaving Expedia rated with one star. My story takes time to tell, but in short, my boyfriend and I booked a trip to Europe with a flight out of Seattle. When we got to the airport, we were standing in line when Air Canada who the flight was with (through Expedia), told us that even though we were in line waiting, they were closing the flight gate due to the flight leaving in one hour and we would need to book another flight through Expedia. When we called to ask Expedia the options, they told us that the ONLY way we were going to be able to use our flight is if we booked another round trip ticket (and extra $2,000) even with the fact that we had trip insurance.

Booked flight from Kuala Lumpur to Manchester. Flight Date: 30.11.14. 28.11.14 - Booked a flight from Kuala Lumpur to Manchester on Expedia.com.my. Found out that my name on the e-ticket (Etihad) has been shortened. Spoken to expedia's customer service and they blamed that it’s my fault. However, I had the confirmation email from expedia where my name is spelled in full. They required my passport copy for further action. 29.11.14 - Forwarded my passport copy and spoken to customer service team. Total time on call was approx 2 hours 30 min. Expedia requires me to pay for the changes but I refused as it was not my fault. However, Expedia claimed to have some issue with payment method so they asked me to pay using my credit card where Expedia will make an immediate refund to my credit card. As I had no other choice as my flight is on the next day, I made the payments.

We travelled using Expedia over the holidays and had purchased travel insurance for this trip. Due to a flight being late, we missed a connecting flight. After multiple attempts to re-book through the airline and a 45 minute call to Expedia that resulted in absolutely no assistance in re-booking, we found alternate transportation to our destination. When we did this, we understood fully that the cost of the alternate transportation would be ours. However, we did later attempt to contact Expedia regarding the missed flight and refund/credit for such. We were on hold for a ridiculously long amount of time (about 55 minutes) and were told that they would not credit or refund the missed flight.

I called customer service wanting to change my flight time and instead what they told me was that they couldn’t do anything because the airline had already "modified" the tickets. I don’t know what that means but when they offered to transfer me to the airline I accepted. Instead of getting placed on hold, all I heard was the chatting and laughing mocking me. When I said, “Hello” I immediately got a dial tone. This kind of service is unacceptable and I expected more from such a large business. I will be looking forward to using Hipmunk for my future travel bookings. I am severely disappointed in Expedia and do not recommend anybody use their poor service because if any trouble arises, it will most likely not be resolved due to their inadequate customer service.

We rented a car in Vancouver from a company offered on Expedia called ACE. When we arrived at noon they were not available by phone. Calls went to voicemail and nobody called back - EVER. We called Expedia where they said that they would try to call the company and put us on hold. Eventually we went to voicemail. They never called us back - EVER. We sent an email, no response EVER. These were international minutes that I had to use totaling $30 to call Expedia. Car rental was originally $234.65 and, instead, we have to rent one for $878.06 because it was the ONLY one available among many companies during that holiday week. No refund possible and all they offered was a $50 COUPON. Awful, awful company.

I purchased airlines tickets and trip insurance through expedia on frontier airlines to get my daughter and her boyfriend home for the holidays. Their return trip was cancelled due to the airline needing the plane some where else, not because of weather conditions or mechanical issues, that I would understand but only because they needed the plane elsewhere. Expedia would not help us in anyway with getting a refund or helping to get them back home within a reasonable time period even though I purchased their insurance. I had to purchase two more return trips home which flew out of a different airport so I also had to purchase a shuttle to get them to the airport which was a lot further than where they where to originally fly out of, which in turn cost me as much as the full trip originally cost me. I am out a lot of money because expedia does not stand by their own policy's. I will never use their service or lack of service again. I would strongly suggest to anyone thinking of using expedia to not do it, save yourself the trouble. Go with a company that actually cares about their customers.

Made a Christmas vacation reservation through Expedia in Phuket Thailand. Taking into account the peak season, I made the reservation and paid 3 months ahead and received the confirmation from Expedia.com. Few days before my flight, I received an email from Expedia saying that the hotel cannot accept my reservation due to an unexpected incidence. I called Expedia but they had no explanation or solution other than passing to me the message that the hotel had me an alternative reservation in another hotel. They were not able to contact the hotel or give answers due to time zone difference. Promised to call me back but never did.

After taking a taxi from Miami International Airport and arriving at the Santa Barbara Hotel, South Beach I was told that they did not have reservation for me on file. I explained to them that I had confirmation that I did reserve a room and proceeded to showing them the reservation I booked through Expedia which CLEARLY states that the reservation was booked and that there was no need for me to call to reconfirm. They proceeded to admit to what I already had the impression, the issue was they were overbooked due to the Art Basel event going on at the Miami Beach Convention Center.

I booked a hotel room for the next night. I entered in all my information and my card payment, clicking to confirm the $60 reservation at Sand Castle Inn in Seaside California. When the confirmation/receipt page came up, the total came to 96.19- almost forty dollars in hidden fees that were not specified when I confirmed the purchase. I called Expedia to speak to a representative and never got access to a live representative, I was told I would receive a call back in two and a half hours. The actual estimated time of call back was in itself ridiculous, if the average call back takes that long then Expedia needs to get more representatives.

Affinity Berkeley Insurance purchased through Expedia is a lie. Expedia claims no responsibility for death in the family appeals and they claim no responsibility for the insurance third party behavior. I am trying to appeal directly to the airline for a refund but the email Expedia sent to do so is a "shell" and goes nowhere. The reps lie and get off the phone to avoid you. If all else fails we will sue since I did purchase the insurance. In particularly smug and rude is Dave extension **. He relished saying Expedia had no idea what they were doing and the answer was no. Not giving up - but this - on top of a very sad month for our family - is a huge pain. Do NOT use Expedia. I rarely use caps, but it seems warranted.

Let me shed some light on what these DIRT BAGS do. They work in concert w/ Resorts (this one being, Occidental Grand Flamenco, Playa del Carmen, Mexico) so they can get money from you on both sides. My family and I just got back from a trip to Mexico, which was originally scheduled from December 24th through December 31st 2014. We ended up leaving the 27th. Let me tell you why: It started out terrible from the get-go. Upon arrival to the airport, we found my husband's Passport had expired May of this year. After agonizing over it we decided that my 2 teenaged Daughters and I would continue on without him... Hoping he could expedite a renewal quickly and join us soon after. We selected AND purchased the "Ultimate XCaret Xperience"(/+) the resort's "Grand Concierge Deluxe"-1 Room-2 Adults/2 Children, for 7 nights, which was advertised and sold TOGETHER by Expedia.

My husband and I waited to go on our honeymoon till I had a holiday break due to being a teacher. We decided to go in November. We bought out tickets and paid for everything in August. The night before our trip I couldn't scan my husband's passport into Expedia to check into our flights. I discovered then that his last name was listed as my maiden name and therefore it wouldn't take his passport. I called Expedia right away. The guy looked up the itinerary and said he would call the airlines for us to see if a name change was possible.

I would never book anything with Expedia again. There was a mix-up in booking the hotel and when I arrived they said that I had missed my arrival date and had been charged a late fee. So, I called the company. I was put on hold for nearly half an hour before I was finally able to explain my problem. The lady apologized and said she would have to talk to her manager and have him contact me that day or the following day. However, they never contacted me... So, I was left to pay for a hotel room I never got to stay in, in addition I was charged a late fee. I found another hotel and paid for a room for the night.

Yesterday, I was looking for an all inclusive vacation to Mexico for February on expedia.ca. I filtered in the left hand column by selecting the All Inclusive option. On all other websites, checking this off means you are only shown all Inclusive options. However, on expedia.ca, it is all smoke and mirrors. When you check the all inclusive option, the page refreshes and the prices appear higher which seems right. An all inclusive package will be more expensive than the one that doesn't include anything.

I work at a hotel. A guest booked 2 rooms for the nights of the 28th and 29th. They arrived at the hotel at 2:45 AM on the 28th to check in. I explained that check in time for the 28th was 3:00 PM at which they got upset and said that they were told they would be able to check in at 2:00 AM when they arrived. I explained that we were on the night of the 27th and that the room type that they requested for the 28th was not available. They also stated that Expedia had told them that they could have a smoking room... We are a nonsmoking hotel. If you don't want to deal with this you would be better off to book through the hotel directly.

I booked a trip Miami-Rome-Miami with Hotel plus a trip from Rome to Paris round trip with Hotel. The price was good and the lady give a $50 discount just I decide buy the package right away. I booked both package and I was clear with her in how many times she going to charge my credit card and she said "Just one time. Expedia is a US company and if you book with them you do not have to pay transaction fee." Well the lady book my second trip directly to EasyJet airline and of course my bank is charging me a foreign transaction fee. She never told me nothing about it. I was calling Expedia and the lady in Customer Services hung up my call after try to explain her the problem. I have 4 different charge from Expedia and the fifth from the bank (Foreign Transaction Fee).

Cancel your Expedia account to avoid deceit, hidden charges, and lack of customer support. Recently I made a reservation for a hotel in Las Vegas. The package stated very clearly, "Excludes Resort Fee of $34." When I arrived to the hotel they told me the fee was mandatory and that Expedia misled me and to contact the company. Expedia told me it was the hotel's error. This is problem with using a third party, both establishments can tell you to contact the other party. I had a feeling that the resort fee might be charged, regardless of the statement, so I sent Expedia an email confirming what was included in my reservation. I asked if the resort fee would have to be paid and they again, said NO.

I booked a vacation with Expedia to the Bahamas. I cancelled this vacation 15 hours later. This is within the time frame they require in order to get a FULL refund. They issued me a refund that was much lower than the amount I paid. Tried speaking with 8 different managers on Expedia's end. They ALL hung up on me and all literally verbatim told me "too bad." When I conference called Chase Bank and Expedia, Expedia repeatedly hung up the phone. EXPEDIA ROBBED ME. And now I have to take legal action.

I booked a hotel room for the weekend at a low rated hotel. I found a better hotel for the same price the next day so I decided to cancel my other room. I was told when I cancelled that I had followed the guidelines and I would not be charged a cancellation fee. However I was charged the full price of the room. I called the hotel and they told me it was a non-refundable room. Something Expedia didn't tell me! I called customer support and they said it was the hotel's policy and there was nothing they could do. I was suppose to be given a $50 gift certificate but I never even got that.

This is simply the worst site for booking a flight!!!! Today I had my flight which I booked one month ago. I had to stop in the USA during my flight. When I went to the airport today they told me I have to get a visa for the USA and Expedia did not mention that just for stopping in the USA I need to have a visa. The so called supervisor told me on the phone, "I cannot do anything for you...!!!" Now I had to reschedule and pay additional fees... Expedia I need my money back or at least what I paid today. To all the people: DO NOT BOOK YOUR FLIGHTS WITH EXPEDIA, THEY ARE SOOOOOO DECEIVING.

If I could give zero stars, I would. Hung up on numerous times, the site misrepresented a price (reflected one at booking page and a different, $300 higher price at the confirmation). No Expedia representative is willing to divulge their information so I am forced to repeat the issue constantly. Horrible people to talk to, excuse after excuse, "our site is experiencing difficulties," "we are at capacity," on top of hold times and electronic prompts that do not even recognize itinerary numbers or phone numbers of bookings.

I booked a ticket for my son to come visit us in the Netherlands from the States. On the day of his travel to us he was informed that changes had taken place at work and he needed to return a couple of days earlier. I had purchased the total travel plan (HUGE MISTAKE) knowing my son's schedule could change. I then called Expedia to make the change and was informed that I had two options: purchase an entirely new ticket for $3000 or buy a new one-way ticket for $1000. I questioned the purpose of the travel insurance and then the Expedia representative proceeded to condescendingly tell me that she always reads the fine print of the travel insurance she's purchasing. So, I passed on purchasing a new ticket through Expedia and called the airline directly and was able to change the flight for $300. I'm wondering why Expedia's offer was so drastically different from the airline itself. Not inclined to use Expedia again.

We booked a stay at the Krystal Grand Punta in Cancun Mexico 12/2014 and got bedbugs during our stay. Expedia refuses to publish our negative review. This makes us wonder if Expedia has more of an arrangement other than a booking agent. We followed their guidelines, but they will not publish the review.

I have used expedia.com for at least six years now, and have always trusted their "lowest fare" guarantee. I booked a ticket to Asia in October for $1,020.00 and then happened to check the same trip today, it's $251 less! So I called to see if I could get even just a credit for the excess amount, and the representative said, "Sorry, no, changes are only possible within 24 hours." When does ANYthing ever change within 24 hours, unless it's the stock market????

I made a reservation on Delta airlines through Expedia for a Christmas vacation to the Dominican Republic. On the day before our departure, when I went online to check in, I discovered that Delta had no record of our reservation, and in fact, the flight on my reservation did not exist! When I called Expedia to sort this out, they transferred me to 3 levels of escalation, each taking 1 hour to be on hold, explain my problem, and then be told they could not solve it. I was finally told that a manager would call me back. They refuse to acknowledge their error or make it good. I am now sitting at home waiting for them to call me back, our vacation is ruined, and non-refundable air tickets and hotel bookings are at stake.

I booked Treasure Island hotel, Las Vegas, NV through EXPEDIA.com. The trust Expedia.com reviewed of 4.1 stars out of 5 for this hotel. I checked in the hotel on Dec 16 around 11.30 PM. The room is HORRIBLE; Dirty, dusty and hairs everywhere in the bathroom. My son got bugs bites on his legs. We checked out after 2.5 hours into the hotel room. The hotel refunded the resort fees because we complained. I called the Expedia.com for refund. They apologized, and promised to get back to me in 2-3 days by the supervisor. Never got one back. I wrote bad review in the Expedia.com. They keep asking me to revise. I revised the first time and now they asked me again to review. Are they trying to manipulate customers to get good reviews which is a big LIE. I am not a liar. Customers deserve to know the truth. I canceled the Expedia credit cards. NO MORE EXPEDIA.COM FOR OUR FAMILY.

Purchased two tickets from Houston to Tokyo on Expedia.co.jp and then had to cancel. The first issue being that they switched our first and last names but multiple conversations to their India call center did not resolve it. Before I cancelled my itinerary, they confirmed over the telephone that the airline charges a $300 cancellation charge per ticket. When I received my refund, there was $380.83 charge per ticket. Numerous calls internationally from US to their India call center proved fruitless. Their replies ran the gamut from "oh the airline doesn't refund taxes" to "oh the charge is in US Dollar and not Aussie Dollar", the latter of which was totally irrelevant as the ticket was in JPY and the credit card was USD. They said the airline should supply the receipts, whereas the airline said that Expedia.co.jp should supply the receipts as the transaction was through them and they performed as my agent. I 100% believe the airline. Let me put it this way, I will continue doing business with the airline, but I will never again do business with Expedia.

I reserved a hotel for my family near the Hongkong airport for the 21/10/14 from Expedia.com.au. Upon arrival at HK airport, they called the hotel for directions how to get there, but were told there was no reservation made. They did recognize the reservation number. My family had to go to another hotel not pre-booked. Upon lodging complaint to expedia.com.au on the phone, they eventually accepted my claim. But to no avail to this day. Below is a copy of my last letter sent by e-mail via customer service on Expedia.com.au website, on Fri. 12/12/14 at 22:54, referring to itinerary number: ** .

I booked a cruise on Expedia (which I never do - I always use Vacationstogo.com, but I received an offer in my email from Expedia and stupidly clicked on it). I spoke with the Expedia Cruise representative to book a cruise and she told me that since we were a party of 5 that we would have to have separate reservations if we wanted two cabins (which we did - 1 for us & 1 for our kids). She booked the two cabins but said that we would not know the cabin numbers until later, but that our reservations were linked together so there would be no problem that the cruise line would ensure that we were next to each other or within a few cabins of each other on the same deck. SHE LIED!! We were separated onto TWO DIFFERENT DECKS and my youngest is 7 yrs old.

I am an Elite customer of Expedia and have been purchasing airline tickets for all my family several times a year. So, Expedia made tons of money from my business. On December 20, 2014 my daughter who is a freshman at UC Davis was supposed to come and spend the Christmas break with us, her family, in Saudi Arabia. The flight was through American Airline/Etihad Airways partnership. The day before the trip I confirmed with Expedia that the flight time is still the same and no changes exist. It was all confirmed. My daughter traveled from Davis to San Francisco by car to catch the flight at 12:25. It was the first time my daughter travels by herself and the first time she takes a break from her College, so she was extremely excited to come and visit the family and we were anxiously waiting to see her.

Until payment was made, it said the tickets were "refundable" (I have a screen shot). After payment was made, it said the tickets are "nonrefundable and non-changeable." I would not have bought the tickets if they were nonrefundable and non-changeable.

Supervisor Perry number ** could not help me with any information and was not willing to give me a live person or manager. I had to change my credit card information.

I was booking the accommodation in Rusutsu Japan where I was attending the conference. The booking was from January 6 till January 14. Despite double checking with my wife and also when I booked connecting flights to Sapporo, I had reservation for December. This has made my situation very complicated because January is fully booked. I have not received any email or notification about booking. We are family of 5 - three children under 10. Contacting Expedia was unhelpful, we were advised to contact the hotel. This is not the first time we experienced problems with hotel bookings by Expedia. Last time we arrived to Vanuatu around midnight and at hotel, there was no booking organized. I will not use Expedia again in the future.

Dec 5 booked flight from Toronto to Vancouver for Dec 19. Computer showed cost $583. When checking online Visa they had billed me $686, upon checking I was quoted in us $, so in less than an hour I cancelled with Expedia and given authorization number. When had asked when I would get my credit which they said should be in a few days. I then booked direct with Air Canada saving myself $60. On Dec 16 checked my statement and no credit done so called Expedia and was now told credit should be between 6 to 8 weeks. Got hold of a manager who said if I got fax number of Visa they could send authorization. When I got back to them in the afternoon with the number they said they now couldn't do it. Spoke to another manager who called Visa Direct which she did but Expedia still have not sent funds. I now have to wait till Dec 26 to formally have Visa go after them. My BIGGEST ADVISE, DON’T DEAL WITH EXPEDIA.COM.

I used Expedia's "Unpublished Rate Hotels" as they offered up to 40% off. I chose a 4 star hotel and a price which looked good. Then at check out there was $41.34 worth of fees on a $122 advertised room for a total of 153.34. After deciding to continue with the booking, the name of the hotel was revealed. I looked up the hotel and they have horrible ratings - many stating the 4 star rating is crap and the hotel is outdated and smells and the fee for booking a room normally was only $5 more than my "Unpublished Rate". No savings and was sent to a crappy hotel. The way "unpublished rate hotels" is supposed to work is that I trust Expedia to provide good rates at good places. I will not use Expedia's Unpublished Rate Hotels again.

Booked a week in Vegas and even bought the $52 travel protection in case we had to cancel. What a joke. Been using them for over 10 years booking everything. Well, needless to say, we had to cancel. We got back only 25% of our trip. The reason - because the airline is at fault. What a scam!!!!!!!!!!!

I purchased insurance on 2 tickets from Atlanta to New York. Afterwards, I needed to change the outbound. I contacted Expedia and the customer service rep explained to me that if I just canceled the tickets and waited for the credit to be put on my account, there would be no fee involved. He instructed me to wait at least 3 days for the credit to show up and he also had to send the insurance information to Delta so there would be no fee assessed when I re-booked the tickets. When I called back, the first person ended the call in the middle of a 15 minute conversation. The 2nd person passed me on to another person who told me he could book the tickets but I would need to pay the fee of $200 per person in addition to the ticket costs minus the credit.

We booked a hotel and flight package thru Expedia! I will never do this again! I booked on Dec. 15 because we decided to book a trip to NY for New Years. I thought using Expedia and booking a flight and hotel package would be the cheapest package, well I was WRONG! I had some spare time on Dec 17 to research flight prices and the hotel prices separately not through Expedia. First I would've saved $700 on plane tickets and had a better flight schedule than what Expedia offered and I would've saved on the Hotel also! I have learned a lesson the hard way! I WILL NEVER use Expedia to book my travel plans again!

I recently booked my first email with Expedia and what a huge mistake this was!!! I wrote several emails and complaint emails to the email address provided and they rang me to tell me they deny all knowledge of my complaint. Why call me then? Dreadful customer care. I will never book a holiday with Expedia ever again!!! I will not write in detail on here the dreadful holiday I had. But I am considering legal action.

I have talked with Expedia customer services 6 months already. I called them get refund for my flight tickets from NYC to Spain, since my wife become pregnant after tickets are booked. It worth over $1,600. I fax and email them all necessary document and doctor documents. In the last 6 months, all customer services guy from Expedia keep telling me to wait for refund. They gave out all the promise and such. Two days ago, they claim that there will be no refund. This is unacceptable. They should tell me there will be no refund 6 months ago. I wasted so much time and money to deal with Expedia customer services.

First of all, I used their service last year to book a flight to China via LAX and had no problems. This year, I tried to book a flight from St. Louis to Bangkok and their software would let me book it as one continuous flight but had to book my flight from St. Louis to Chicago separately. There was not enough time between my arrival to Chicago and my departure from Chicago to Seoul Korea so I missed my flight and had to book a hotel in Chicago to stay overnight. I called Expedia.com customer service to book another flight and had nothing but problems like the person who wrote the review before me on this website. At first, they were going to charge me $4,000 for re-booking the flight and then after I said I would sue, it went to $2,000. I said, "Fine I would just sue to get my money back," and got a supervisor who said the charge would now be only $400. The operators they have fielding problems and questions are the most ignorant and obstinate people I have ever encountered using any customer service.

All is great until you need a change. The staff was unable to understand requirement, very rude and unwilling to accept their mistakes when they made some. I made a booking to Far East and needed to extend my stopover in Dubai (simple requirement). Initially they lead me believe that this was possible with 100 admin charge. But it's better to be done when I had completed first part of my journey (i.e. outward journey) as less of a journey needs to be re-evaluated that way. However, when I called back to confirm the change - they refused to do this, blamed it on Airline policy and pretty much told me I'm a liar. Then when they started an investigation to review the call history on my insistence - they never completed it.

I reserved a flight for my daughter 3 months in advance. Expedia reserved under my name instead of my daughter's. I was told I would receive a credit for their mistake. I tried to use the credit and was given a price above the price on their own website by $400. Then I was berated by a so-called manager.

I was supposed to arrive at this hotel (Marea Brava, Puntarenas, Costa Rica) this past Nov 28th and two days before this, I called the hotel to ask a couple of things that were not too clear on their website but to my surprise, the lady that answered the phone let me know that although expedia.com had confirmed my reservation, in reality they did not have any room left. I said OK, although this is a great inconvenience for my wife and I, I guess I understand systems sometimes fail or somebody dropped the ball somewhere etc.. The fact is, I understand that a mistake can be made, after all, we are all human however, neither the hotel nor expedia.com have refunded my money!

The online system will not let me close my account. I get the message that I am not authorized to close my account. When I emailed them, they sent me to the link that doesn't work. I called them three times to deactivate the account. Three times, this was not accomplished.

Booked a hotel reservation, had to pay at booking time but rep assured me that if cancellation was necessary that it would not be a problem if done within the stated time constraints, didn't tell me it would take 2 weeks!!!!! Although they immediately charged my card at booking time, talked to rep, supervisor and manager, no satisfaction, so my advice to all who read this make your reservations directly with the hotel, not 3rd party, especially NOT EXPEDIA...... you will be SORRY!!!!!

Having extensive past positive experience with Expedia, I booked air tickets for a dream vacation over Christmas from the US to Cairo, departing 12/21 and returning 12/31. Simple enough? No. They sent me a confirmation that I would leave on schedule BUT would arrive in Cairo, lay over 23 hours, and then return from London (and how would I get to London?) to the USA . BUT I was confirmed to return from Cairo to London on 12/31. (And how would I get from London to the US?) The sweet customer service reps assure me that all is in order, but Expedia e-mailed me yesterday with another copy of the screwy itinerary, and I am leaving in nine days. Have called multiple times because Expedia informed me that the best thing to do is call the departing airline(!), which I did and they told me weeks ago everything was okay. Don't know where to turn. I would like to know why they are getting a commission on $2800 worth of tickets and I am getting nightmares...The latest explanation by Expedia is that they can't do anything when the airline changes a flight, as they did on the final leg of the trip, forcing an overnight stay at Dulles on New Year's Eve??

I booked a flight and had to cancel. I was told that I had a credit with American airlines. Not true! Now I cannot get an expedia supervisor on the phone. Total rip-off!

I booked plane reservations and hotel stay through Expedia. Our hotel stay was to be from Oct. 30, 2014 - Sun. Nov. 2, 2014 at the Sheraton North Houston at George Bush Intercontinental, Houston. We flew into DFW to spend a week with our son, wife and family and then were to leave and drive to Houston on Oct. 30. My husband had chest pains on Wed., Oct. 29 and was admitted to the hospital to be checked through the night for heart problems. About 11:30 pm on Wed., when I got back from the hospital, I called the Sheraton North to let them know that we would definitely not be staying Oct. 30 and that we might not be coming at all. They told me it was okay with them but that I had to call Expedia because I booked through them.

Been purchasing my airline tickets (only travel once a year) from Expedia for some time now, but never had to deal with their support so never realized how ineffective and waste of my time it was. Until my recent trip where I wasn't receiving an email and had to contact Expedia - nice people, but so time consuming and ineffective. I also discovered that buying directly from the airline was a few dollars cheaper than Expedia! My bad, this time. Anyway won't be dealing with Expedia anymore.

Bought a domestic ticket and wanting to change date of departure but customer service was so much of alibi when I was told by Qantas whom I was flying with that it could have been able to change the booking if the flight was book in their site instead. I should have not booked from Expedia. Will never use Expedia again, would rather go to other search flight website next time and after selecting the flight I would like to go, will check first directly from the airline website.

I had flight reservations via Expedia. My father broke his hip and I needed to prep on my trip by couple of days. I have called Expedia at least 10 times in the past 16 hours, have been on hold for upwards of 1 hour and right now I am waiting for a supervisor after different customer service agents have been trying and apologizing for the past 2 hours and 25 minutes. I will NEVER AGAIN use Expedia. I urge all of you to dump them. The worst there is.

I have been a loyal customer with Expedia in the past. Experience online was great all along. I have a 100 dollar VIP hotel coupon in my account which is expiring soon. I tried to redeem it online but it was not successful. Therefore, I have to call Expedia to book my trip. 1st call: I was told by the agent that the coupon was only valid for hotel in US. I double checked after and realized it wasn't true. It applied to hotel worldwide. The agent gave me a wrong information. 2nd call: I was disconnected while the agent was helping me with applying my coupon.

I booked a vacation & they tell me they will not swipe my card till the 8th & they swiped it & they say the only thing that you can do is cancel your hotel. NO CUSTOMER SERVICE at all. Please think what you do because you will cry.

I have a Gold account with Expedia. I spend over 50k a year in trips. The only time ever I need a help from the customer center it was a HELL. I still have open and paid more 11 trips until January 2015 and the manager Karen ** (She "can't" give me her last name) says that is better to lose me as a customer than to avoid $200 fee to change one of my flights. I will never use their services again. I have been contacted by other websites to transfer all my company's trips and I will definitely do that. Besides the rude employees, the call drops every 5 minutes.

On Nov 27, 2014, I used 19,600 points to redeem a 1 way flight from Sacramento to Long Beach California for the holidays. Although points were deducted from my Expedia+ rewards account, I never got an email confirmation of my flight or it appeared on my future trips in My Account on Expedia's website. I've called customer service 4 times, navigating the difficult telephone menus designed such that you never talk to a human being. Each time I got a hold of a human being, was transferred from one department operator to the next each one saying they can't help me and that some other department handles issues related to my missing flight. Each time I was transferred, the call was dropped after 15-30 minutes of elevator music. This is the worst customer service I have thus come across. They offer no help and each time tells me what I already know. I don't have a flight coming up. Exactly the reason I called after they took 19,600 points out of my rewards account!

300 dollars in long distance phone calls to sort out a flight cancellation by Cathay Pacific. Expedia staff was slow, incoherent, and intransigent. There is no free lunch. With Expedia, if it goes smoothly, it’s OK. If it is derailed, it is a MESS. Expedia never again.

I booked a number of flights with Expedia before and they were very easy but I found out that when it comes to a refund, you can forget about it. I failed to use my flights (Abu-Fra) booked through Expedia on August 2014 due to immigration clearance. I tried to ring up all the numbers available several times and sent numerous email but until this very moment, I have no luck. No one seems to know what to do or no one seems to be willing to help you when it comes to refund.

I have booked 6 months in advance for a 3 plane fare tickets round trip to Asia. A week later, certain circumstances arises and changes had to be made. I wanted to rebook my flight moving 5 days later based on the original flight. Called up Expedia. Told me that they could not change my flight according to the policy based on my flight reservation. So I went to see the fine prints... There was nothing stated or mentioned that I cannot rebook my flights. In fact it was even clearly stated that in certain circumstances flights can be change but with a certain fee between $150.00 to $200.00... To cut the story short, I rang the Airline and said it is possible for Expedia to change the flight but wanted me to pay $610.00 per person just to move the date... Does anybody knows that changing the date will cost you a price like this nearly a one way ticket so to speak? Not only they're trying to rip me off, put me on hold for 45 minutes... Not even helpful. I will never go back to Expedia.

Expedia's protection plan are a joke......The Total Package protection plan is a crime. I can't believe they even offer this plan. When you are asked about signing up for this $150.00 plan it states within the purchase window "Cancel for Any Reason" and receive a refund. It does not include that you will not be refunded the purchase price of the Airfare which in our case would be a $1,308.28. My wife and I rarely travel and booked this 6 months ago and keep in mind that this trip does not even happen for 6 months but to some unseen events in our household we decided to cancel the trip. Yet still they want to keep 1,308.28 as a credit. After my wife and I heard about this horrific plan, my wife cried because this is a lot of money in our house, but they don't care. I will and would never refer anyone to Expedia and wanted to tell consumers to not trust what they say.

I wanted to stay at a hotel with an ocean view in Rio de Janeiro and Expedia had an offer listed as Deluxe Room, View at the JW Marriott - turns out the view is one of the atrium view!!! Who goes to Rio to look at the insides of a hotel?! Story short - the hotel made me pay an additional 120$ per night in excess of the 250$ I had paid per night for two nights, which were non-refundable, to get an ocean view. There are plenty of other luxury hotels in Rio that round up to 350$ a night and this is not one of them. The staff at the hotel were extra friendly and tried to compensate for this mishap and instructed me to demand a refund from Expedia. I called them and Expedia said they were not going to issue a refund on the extra costs. Expedia writes inaccurate information and sells it to people. I will never use Expedia again. I feel cheated. And if anyone has to use Expedia I advise caution and reading the fine print because they can easily cheat you too.

Long, long story short: After trying to cancel a flight within 24 of making the reservation with Expedia, they never issued a refund and we never received a confirmation email. When we called the company to check that our flights had been cancelled, they said they had no record of the cancellation because we did not cancel it properly through their very misleading phone system which tells you to simply "Hang up" if they verified your flight.

We stayed at the Holiday Inn Midtown Austin from 11/23/14 to 11/27/2014. We booked through Expedia and paid $475.08 for the four days. While staying there, there were numerous problems with the hotel room. On 11/26/2014, there was a reception at the hotel. The music was so loud and the bass was so strong that we could hear it on the 8th floor. We called the front desk around 9:30pm to complain, and they stated they would address the problem with the DJ and would ask them to turn the sound down to reasonable level. The sound not only was not turned down, it got louder. And this went on until after midnight.

This is the worst customer service experience I have ever had. I have called over 5 times to resolve one issue and still have not gotten an answer. I received an email stating that I can change my reservation without penalty for up to 2 days before the trip and within the last month (calls were made every week for a month) and I have not been able to get a straight answer. The front line employees do not understand simple requests, mid level management understands better but still cannot make decisions and upper management thinks that it is OKAY to yell at the customer. When on the phone with the manager he stated, "customer service cannot be provided when the customers do not listen," "sometimes you can't get what you want" and proceeded to be rude and speak in a loud voice. I had to be the voice of reason and give suggestions as to how this issue can be fixed. The suggestions were tried and a plan was offered that would still require extra steps and paying twice as much for a product. If maybe Expedia tried to do their jobs and establish that the customer was right then their job would be a lot easier.

On December 1, 2014 my husband and I were delighted to book our Christmas trip as we had many times before, we went to Expedia.com. Since using the site multiple times for prior trips, we had accumulated enough reward points to have a $100 package coupon. We redeemed our rewards coupon and we proceeded to book our trip. As we entered all the credit card information and hit book we received an error message for our credit card. Knowing there is not a problem with our credit card, we double checked the numbers, expiration date and CSV code and tried again. We received the same message so we called Capital One, our credit card company, to see what the issue was.

I booked with Expedia Australia for a hotel room and due to unforeseen circumstances rang the hotel that I was booked at to change the booking. They informed me that since I had made the booking with Expedia, that I would need to contact them to make any changes. I did this immediately and was assured by the customer service rep that it was ok to check in the day after my original booking due to flight delays. However when I went to check in the next day as per the instructions given from Expedia, a rather embarrassed hotel manager informed me that I didn't have a booking and that my booking remained as it was for the day before and that I had lost the booking due to a "no show" and they had already processed the payment. I explained the situation to the hotel manager who then said that it was Expedia's fault and that he was happy to speak to them on my behalf, but that the refund needed to come from Expedia since they were the ones who informed me that the changes were all good to go!

I made a reservation for a hotel in Munich, Germany months ago, with a change/cancellation date of the day before arrival. A week before leaving, travel plans changed and I needed to change the reservation from two to one day. I contacted Expedia online and received a return call. I spoke to a woman with very difficult to understand English and explained I needed to modify my existing reservation. She indicated that there were no rooms available at the hotel. I said I already had a reservation, just needed to change the number of nights - not a new reservation. The customer service associate indicated I needed to contact the hotel directly, which I did - in Germany. They indicated that they could see my reservation and changing the number of nights was no problem, but that Expedia had to do so. Since Expedia would not revise my reservation, I was 'stuck' and ended up staying only the one night but having to pay for the two nights. The hotel when we checked in said that Expedia could have changed it as late as the day before we arrived and that one night would have been no problem. I will never book through Expedia again since they do not provide customer support for their reservations.

I had to change me travel plans, so I called the hotel I was going to stay at to explain I would need to move my booking by one day. Reminded that the booking was made through Expedia, I called them and was told I would have to pay for 2 nights, as I was within the 24 hours of check-in, so I had lost the money for the first night. This could not be changed. Fair enough, but decided at that point I would book the night I was going to stay at the hotel through the hotel itself. When I called the hotel and explained my situation they said that Expedia had no reason to penalize me as they (Best Western) would not penalize Expedia and I was encouraged to talk to Expedia again. Once I had explained to the next person with Expedia, who subsequently contacted the hotel, she came back and said that it was OK, I would only be charged for one night.

In September I booked 3 days away to Palma with 5 friends. We were celebrating an anniversary of starting work together many years ago and having spread about the business, decided to get together. We booked the Luabay Costa Palma hotel. Two of us booked double rooms/single occupancy and paid for the upgrade; however, on arrival, the 6 of us were split between 3 hotels and the two of us that paid for the double rooms with single occupancy were allocated single rooms. We spent several hours over the 3 days speaking with hotel staff. The hotel said they had not received a request for the double rooms. It appears the hotel was overbooked as we could not move.

I asked for a refund of the travel protection fees for two airline tickets over a week prior to the trip. Apparently, once you hit that button, you are stuck. I asked for a refund and Logan, a manager said it was against their policy to ever issue a refund for the travel insurance (Case# **). The only way to get a refund is to file a claim with a doctor's note and let the insurance company review it. Never buy travel protection from Expedia or use their service for that matter.

I booked the Gotham Corporate Apartments through Expedia for my stay in New York. It was a horrific experience! When we arrived, we were told to go to a different address than was on the site. The apartments we arrived at were not The Gotham Corporate apartments but the Anthem apartments. We were told not to check in and a man met us and took us to the room. The pictures on Expedia showed a spacious and bright 2 bedroom apartment. In all actuality, it was extremely tiny. There was a bed and a pull out couch crammed together. A small kitchen and of course a bathroom. The couch/bed was so awful to sleep on. Every time someone leaned up to get out of the bed, the other person would literally be launched forward from where they were sleeping! On our first day there, the toilet flooded. We used all of our towels to clean the floor and called the desk.

Made a booking on the 3rd of November for flights and accommodation for myself, my wife and two children in Bali, traveling in January. When I received the confirmation email I saw that the operator who made the booking for me after the two hour phone call had booked the wrong hotel. I called back straight away and told the next guy on the phone what had happened and asked if he could fix it for me. I was told that I would have to rebook the accommodation and pay again at a far increased rate than before because now it was no longer a package deal.

While I have always been a loyal customer of Expedia, my entire perception of your business has changed following a recent dealing with your company. Needless to say, the experience was beyond abysmal. Despite confirming my reservation, verbally and in writing, Expedia has decided NOT to honour my booking, leaving me with several thousands of dollars in related travel expenses (flights, travel Visas and other hotel costs) that can't be reimbursed. While these sunk costs are lost, I am also left with a (now) inaccurate Visa application which will not allow me to enter the country that I am planning to visit.

This is the worst travel company I have had the misfortune to deal with. They hid charges until after I had paid and then refused to refund me the full amount. Whatever you do don't use your Nectar points to book, it's a scam... I will not be held to ransom by these modern day highwaymen. I urge you to book with one of the many other available companies many of which I have found to be honest with their pricing. Book at your peril.

I used Expedia to book family vacation often. A few months ago, I booked the Norwegian 4 nights Bahama cruise at $1202 total. I checked the price again today, same category room at $1032. I called customer service and ask for price adjustment. I was told the room all sold out while I still can book it online. Why do they lie to their customers? The supervisor answered the phone after 30 min waiting, and she said it's up to the cruise line. There is nothing to do with Expedia, and Expedia doesn't offer price adjustment and refund! I don't really know why I use Expedia from the first place if there is nothing to do with Expedia. It's not a big amount money to waste my time on the phone for an afternoon...but I will not book any trip from Expedia again.

Booked a holiday package totaling approximately $10,000. Asked specifically about no-charge cancellation policy within 24 hours. I was assured that there would not be one cent charged, including insurance, if cancelled within 24 hours. After 5 phone calls (calls kept disconnecting on their end) placed 3 hours after reservation, I was told I would be refunded approximately $9600. Said that they couldn't guarantee what the travel insurance company would be refunded. AVOID THESE PEOPLE. This is not the first time with difficulty, but it will definitely be the last!

I called Expedia for a vacation get-a-way to book a hotel for me. Told them and confirmed with them several times that it had to be Ocean front view and Pet friendly. They found one for me, re-confirmed everything several times, sent me numerous emails with specific details and pricing. When I got to the Hotel, I went to check in, they did not accept pets. I called Expedia, asked if they could find me another beach hotel, PET FRIENDLY and Ocean front view with same price point, nothing to be found. I was so aggravated, because I had traveled 2 hours, went grocery shopping was looking for time off at the beach and just because someone cannot enter in the right criteria, it ruined my whole vacation. Then I asked to speak to a manager to refund my money, he said it would take 2 weeks. Unbelievable!!! NEVER use them when booking a vacation!!! I would have called the hotel directly, but it sent me straight to EXPEDIA! The name of hotel that did not care to help was the Clearwater Beach Hotel!

Worst customer service ever! I'm using Expedia since 2010, but on 20-Nov-2014 is the first time I require some changes in my booked flight itinerary, here the core business appears and the true face of irresponsibility appears. All I want is cancel 1 of 3 passenger's flight, so the agent on the phone instead of cancelling 1 of 3 flight she cancelled the whole itinerary! I stayed on phone over 6 hours! 6 hours of long distance call.

Don't book with CarRentals.com. The car rental agency National/Europcar desk in Lisbon did not honor my reservation confirmation for a car rental. The amount quoted from Car Rentals.com was 79 euro and the car rental desk wanted 179.00. When I tried to call National they said it was booked through carrentals.com and I must contact them. I tried but had no internet or wifi and at midnight I gave up and rented another car from another agency. I sent an email to carrentals.com instead to complain about them having no credibility and they answered this: "In order to best serve our customers, we exclusively handle all customer care via e-mail. This way we can deliver assistance as efficiently and effectively as possible." Can you believe that? It sounds like someone saying in order to achieve the best possible diet for your health, we will now eat chocolate cake for the next month... Never use them... you have been warned.

I am emailing you because I have been dealing with Expedia's direct customer service for almost a month now. I have over 6 cases open, 8 claims, and have spent over 8 total hours on the phone with your company. The interesting part is I get the same "concerned" spoof email you clearly send out to all customers complaining. I have copies of over 6 emails from 6 different cases with the same reply emails... word for word.

I made a hotel reservation for the December time frame (2014) in New York City. The Expedia page was very clear that payment did not have to be made - that the reservation was a holding and that there was free cancellation. Through Expedia - a few days later I cancelled the reservation. I have no proof of this, unfortunately. There was no confirmation of this. Then to my dismay about 5 days later I find the full charge was made against my credit card.

I have been on the phone 2 plus hours. Not sure what country I am calling, they don't speak english. They can't find my reservation, when you ask too many questions they just hang up. I am now 5 minutes past the cancellation time and they don't want to give me a refund. No wonder we get so angry. DON'T EVER EVER USE EXPEDIA.

My husband and I was scheduled to travel to Ft. Lauderdale on Nov. 8th, 2014 at 10am and I booked my flight through Expedia. After booking I received a confirmed statement and an itinerary number. My confirmed statement also stated that I could of used my confirmation as an E-ticket to check-in. I also received a follow-up email "Get Ready" for my upcoming trip. Upon arrival to the airport on Nov. 8th, 2014 I was told that I had no confirmed reservation. This infuriated me and I called Expedia, only to be told that they had some technical difficulty and my reservation was not confirmed, despite putting a charge on my credit card that I had to cancel. The service representative also went on to say that he could not book me a flight until another 6 hours. I was royally pissed. I therefore had to book a flight last minute and pay an extremely higher price for our tickets. I was truly displeased and felt that the representative response was unsatisfactory. I truly feel that I should be compensated in some way for the aggravation.

Please note Expedia promises a per cabin on board credit but doesn't issue a receipt or email confirmation after filing for it. I called after filing and was told the credit was there. I stated I had two cabins and had filed for two credits, again I was told it was credited. Only one of the cabins was credited and I called from the ship and was told it would be credited to my charge account when I returned from the cruise. It wasn't and they refuse to issue it saying I never filed for the second cabin. This is ludicrous as I DID them at the same time and called to confirm. Please be aware Expedia does "not" send a confirmation via email or any method so you can't prove anything. They are simply taking advantage of the consumer. It should be mandatory they issue a receipt so one can print it.

My friend has bought airplane tickets from Toronto to Miami November 09, 2014, which they told him there is no direct airplane from Toronto to Miami, and he paid 1000 thousand and plus. But I have find out there is direct flight, and I have called Expedia. They changed my ticket and I gave my credit card. I asked to refund to my friend credit card. A lady said yes, but they didn't. Expedia charged my card as well as my friend's card too. They charged double. I called Expedia, I spoke to one of their agents. She said I am right but can not do anything, ask me talk to supervisor. He was very rude. He said some misunderstanding. There is no misunderstanding. You recorded our conversation just listen. Anyway Expedia charged two times one airplane. People dealing with Expedia should be very careful.

I went online at Tripadvisor.com portal to book a hotel room for my sons Christmas Party night Nov 22. The Portal offered 3 sites all with the same price, I choose the first one listed Expedia.com. I was transferred to there site. I filled out everything online on there site including my credit card info towards the end, I hit the confirm my reservation button, a large type message came across the screen: OOPS ! WE ARE SORRY, WE ARE OVERLOADED AT THIS TIME AND CANNOT COMPLETE YOUR TRANSACTION, PLEASE TRY AGAIN AT A LATER TIME ! Assuming at this point the reservation NEVER OCCURRED I went back to the portal and re booked through BOOKING.COM for the same room at the same hotel, same date, same price.

My problem is total frustration with Expedia over a travel issue which could have been cleared up in one call instead of around 10+ hours of phone calls, mostly international, and many e-mails. Expedia's answering service says all calls are monitored but after asking maybe 20 different Expedia staff to please listen to the recording simply fell on 40 deaf ears! No one ever called me back, they did not do what they said they would do, e-mails were not answered, nothing was resolved. After 40 years of travel visiting 132 countries and literally booking with 'everyone' Expedia wins hands down in the very worst customer service ever. The problem was made even more difficult when Expedia gave 9 Itineraries (bookings) for one simple family booking including airfares, transfer and 2 hotels. Every day of my 8-day holiday was ruined as I called not only Expedia but their local agent who was just as frustrated as I. The Expedia system is such that they simply make any complaint so difficult that the disgruntled customer just can't take anymore and just goes away. I cannot let this go...

On July 2014 I booked a flight from Newark, NJ to Lima, Peru via Miami with departure Dec 20 2014 and return Jan 03 2015 through Expedia with LAN Airlines and US Airways. After one month I realized that my last name was wrong: either myself or Expedia software used my first name instead of my last name. I got in touch with Expedia to ask for a change in name. Due the fact that the Newark - Miami is fully booked, they were not able to make the name change. I got in touch with LAN Airlines, which confirmed me that the name change could be done, by moving the ticket to a different day/flight not fully booked and paying the difference and the name change fee.

This is a criminal organization! They will rip you off and hold your money hostage. They can barely speak properly and sound like they are drunk over the phone. The supervisor is rude and disrespectful....I am writing my congressman and senator. They are criminals!!!

My wife is in Brazil waiting for our marriage visa, we hoped for her return tomorrow 14/11/2014 as we did not think the visa would come in time and more importantly her passport. I called Expedia to have her return ticket kept open. Yes you can do this for 100 euros (£78 approx) I agree, I am advised a call the following day and an email once the airline (Europa) had been contacted. Seven calls later and investigation into two calls as I am deemed a liar re the open ticket and a final email telling me as my wife was not on the flight I will get nothing. Dreadful company. They have forgotten that it is the humble customer that keep them in business. Never again will I use them. Others beware!!!!!

International flight delayed 2 days, never available by phone to help. Called hotel and told them situation and they said they would refund my money for nights missed. Called Expedia 12 times, kept getting disconnected by them and put on hold for 20-30 minutes. Had to explain case each time. They said they had to have me on phone while they talked to hotel, otherwise they don't contact hotels. 2 weeks later they say no refund, because hotel said no. Hotel tells a different story saying Expedia does not follow thru. Expedia is farmed out to foreign people who have poor understanding of language. Very frustrating. Their booking engine booked my flight to close causing whole ordeal to begin with. Consequently I spent 3 of 9 day Europe trip stuck in airport exhausted. Missed tours etc., no refund, or compensation from Expedia at all.

Had made a reservation at a hotel in Los Angeles, and canceled the reservation a month prior. My card was billed for the cost of the night's stay anyway, in violation of the policy saying 24 hours prior cancellation would negate this fee. Called Expedia, they said they could not refund, to call the hotel directly. The hotel said they could not refund, Expedia would have to. As of now, no one has refunded this, and we can be sure never to patronize the hotel, nor Expedia again. Lots of choices out there, and this was the worst experience we have had, highway robbery.

I work for a company that often books travel on behalf of our clients. I booked tickets from the UK to LA for a client of mine whose name is 'Steven', however his passport and official documentation read 'Stephen'. He unfortunately did not tell me this until weeks after the tickets were purchased. I called Expedia and asked them how to get his name spelling changed and they informed me that American Airlines would not allow this. They said they would try and figure it out and proceeded to place me on hold for over an hour.

My wife ordered tickets for our trip months ago. We travel at different times. Expedia calls to state my return flights no longer exist. My wife called repeatedly to try and fix it and is put on hold for up to 2 hours. I'm writing this review while on the second day of this and currently 1:15 into the hold. They say they are going to do something and put you on hold to only get back on 30 minutes later to tell you they are now going to do the same thing they said they were going to do 30 minutes ago and repeat. Unbelievable! Who has time for this? I don't and will never purchase anything else through Expedia. I'm going as far as blocking their site on my computer (if I can).

The online hotel reservation default calendar booked the incorrect dates. Within 5 minutes I noticed the travel dates were wrong and attempted to get the dates corrected. Expedia personnel would not give me any help whatsoever! I had booked airline flights before with Expedia with no problem but I will never ever use them again.

I went online to a specific Hampton Inn location website to make a reservation. I did not know that Expedia was in charge of the reservation. It would not give me a choice of a room or an AAA discount. Thought it was odd, but having to make an emergency reservation, accepted the situation. We never received an email confirmation on the reservation either. We did not know that the room was billed thru a third party (Expedia) until we checked out. The hotel couldn't even give us a receipt showing the amount of the room charges. Also found out that my AAA discount, if I had been given the opportunity to use it, would have given us a $12/night discount from what we were charged. I will never use an online reservation system again, but instead will call the hotel desk! Hampton Inn needs to disassociate itself from Expedia!

I wrongfully reserved a hotel via Expedia (Melia Cabo San Lucas, Mexico) not realizing they would charge me at the time of the booking. I then requested a refund, to which they obliged immediately. After inquiring about the refund, I received an email from Expedia that said: "We checked on your account and verified that USD 4,125.38 was charged last January 15, 2014. It is showing cancelled and refunded last January 27, 2014. We already initiated your refund of USD 4,125.38, which will go on the card used to make the booking. The time it takes to post to your account depends on how quickly your credit card company processes refunds."

I can't decide which is worse having a call center in India or the Philippines for American companies, but I think it is the latter. Beginning November 6 to 9, 2014, I called 4 times and finally on Sunday, the 4th time, my issue was solved. Twice my telephone call was dropped, and the last rep on Saturday told me to call back in 2 days. On that day I was on the telephone 2 hours with no resolution. Every rep - I talked to 6 different people - at the call center could not help me change a date from November to December for a hotel in Hong Kong. Every rep thought talking fast, loud and repeating what s/he said 3 times would convince me that they were helping me. It was only after I enlisted the help of Capital One VISA, whose call center is in Richmond, Virginia, Saturday and Sunday that there was confirmation of my hotel reservation in Hong Kong - using a conference call, she called the hotel on my behalf. It seems to me that the service reps in foreign countries are not schooled to help their customers that needs to stop.

Booked hotel and airport pick up from Expedia for a trip to Dubai in August. The pick up service never happened. We were supposed to be picked up Alpha tours. I waited around for 15 minutes, looking everywhere for someone holding up a sign. Started chasing them from 10 days afterwards with phone calls and emails. Just auto generated replies saying they were looking into it. Finally late October they started contacting me. They apparently couldn't find the details at first and kept messing me around. Then final the con artist assigned to me, a Steven **, tells me the small print says I was supposed to contact them and give them my flight details! Said I should have looked at the small print when I argued I was never told about this, nor was there anything on the email which confirmed the booking.

I have Expedia over the past few years for small trips and had no problems. My family and I (10 of us) planned a vacation to Punta Cana for Christmas to New Year's. It is the only time of year we can all be together and is my mother's birthday. 5 of us are from NY, the other 5 from Florida. The tickets were all booked at the same time for a cost of almost $9000. My sister in Florida started to receive emails that they were changing her flights (which in itself made no sense since they were booked and paid for months ago). She advised me to check my flights.

Expedia has a very comprehensive website - so I've got to give them that, but they are quite inflexible once a booking is made. I recently booked travel several months in advance. This included a separate hotel reservation. A friend at my destination offered up his home to stay and catch up. When I called the hotel to cancel they said that their hands were tied and directed me to call Expedia. When I called Expedia they said that they would be unable to provide me a refund, but if I cancelled and stayed with my friend they could sell the room to someone else (so would keep my fare and charge someone else for it as well - seriously?!?). It's left a bad taste and I cannot use them again. Besides other travel sites like Orbitz is rated higher anyway.

We are in the hotel industry and receive reservations via Expedia/GDS. When Expedia is called to obtain information regarding the guest, Expedia is unable to locate their client. Wait times have been between 30 min. & 1 hour only to be told they have not record of their reservation. This results in guests not receiving information regarding directions and our hotel not knowing anything about our guests including special needs.

Awful customer service. Expedia told us that our hotel was unavailable the day before we were due to fly, having booked it months in advance. They didn't give any reason and suggested replacement hotels that had much worse reviews. I had to spend 1.5 hours on the phone to one of their reps over a crackly, phone line to reorganize another hotel. None of the available hotels in the area had reviews anywhere near as good as our original booking. Despite this being a complete and utter mess caused by them, they refused to accommodate an upgrade. They offered £50 each as compensation which is pathetic as they had effectively ruined a large portion of our holiday. I could have handled notice a week or two in advance, but a day is laughable. They also haven't responded to any of my complaint letters either. Never booked with them before and NEVER will do again.

I booked flights to Carlsbad CA from San Jose CA 4 months prior to our trip to get the best deal and options. I found flights that worked with our 4-day timeline, with a 2-hour delay between flights to/from LAX to Carlsbad. The tickets were expensive. A month after the purchase my flights were changed to less preferable ones, ones that were options, cheaper options, when I originally booked and increased the delay between flights (both ways) to a 4-hours layover in LAX - driving would have taken less time. I called to complain that if I had wanted these flights I could have gotten them cheaper when I booked. Now I was paying a premium ticket price for less desirable flights. They took up 2 hours of my time on the phone, most of it on hold, saying they were trying to find acceptable alternatives.

I have a hotel in Seoul-South Korea using Expedia, paid in full by debit card but when arrived to check in I was met by this big wooden box which is the reception counter. But you cannot see the person behind the counter's face because it's a closed wooden box with a gap in the middle enough for two hands to pop out through it to hand the room key. So I found out it's a hostel not hotel, although it had Eco Hotel written on it, but the standard is no more than a hostel. So I asked to check the room using this wooden lift enough for two people to get in it. It was dark so I quickly checked the room and hurried down stairs and handed the key back to these two hands through the gap of the wooden box and said “no good” as the person cannot understand more than these two words. I quickly taking some photos before the guy shouted at me and chased me out.

This is the worst online booking ever. I booked a flight on Expedia, I really really don't know what made me use this web to book my flight, maybe by curiosity. I booked it with insurance and cancellation fees. After I decided to change the date, the additional charge was 1 and half time more than my original price, keep in mind that I booked with insurance and cancellation fees. I then decide to cancel and purchase another ticket somewhere else they literally refuse to refund. Instead, they decided to give a credit. Just to keep me.

We booked our airfare through Expedia and reserved our seats at the time of booking. My husband and I have 4 young children and wouldn't have booked the flights if we couldn't guarantee seats together. At some point since we booked 6 weeks ago, every single one of our seat assignments has disappeared, and American Airlines wants me to pay $50 a seat to sit together. They said the seat reservations were never sent over from Expedia. So now we are going to be sitting all over the plane separated from our kids.

In November 2013 buy Air tickets to get to Manaus, Brazil on November 2, 2013 via Miami and return by the same route Miami to Santo Domingo on November 13 of that year. My mother seriously ill and had to go back home the next day after arriving in Manaus. I had to buy a ticket again back at US $ 900.00 because It was physically impossible to reach any agreement with the airlines since only expedia had the power to make changes and to make them have a protocol that takes days (would say months). 10 months have elapsed after visiting the airlines involved in my ticket (American Airlines and Gol) none have been able to honor the missing half of my flights, always referred to as expedia could only make such credits or exchanges. After several e-mails and phone calls to expedia I have not gotten my rights to a refund or exchange tickets.

I had to rearrange a short holiday in the USA booked with EXPEDIA because the wedding of my niece had to be rearranged because the groom is in the military was posted for training. Hotel cancellation was ok which I received a refund. I was told that the flights were not refundable but the dates could be changed which I did. I received a refund for the hotel but my account was debited 460 for no expanded reason and EXPEDIA will not explain or return my phone calls or emails.

Do not book with Expedia! This company ruined my honeymoon! The plane ticket they sold me did not actually exist, which was wasn't apparent until I got to the airport. I had no ticket to my honeymoon, it was awful! Instead of fixing the problem, they blamed the airlines and told me to call them. They have the worst customer service, and they do not stand behind their services. After four months and countless phone calls, the problem is still NOT resolved. I'm out money and time (and a happy honeymoon!). Traveling is stressful enough, don't let Expedia make it worse for you!

I had made a booking online and that was fine. When I was forced to change my arrangements I called customer service (in India) very strong accent hard to understand. They made my changes and explained the penalty ($200) from the airline that would be charged. My Original flight was $301.. When I looked online for the new dates the fee was $305. I was quoted $319 which I wasn't sure what that was for but didn't try to get an answer. Later that day I called back to get an explanation also in India with very strong accent and was told that the fee included a $119 difference in the airfare. I spoke with a Mgr - made no difference. They were not going to do anything about the charges... Basically screw the customer. What's billed is billed and no one you speak to is going to make a difference. NEVER USE EXPEDIA.

Never use this wesite or company. Worst customer service ever. I won't suggest anyone to book any of service from Expedia. I booked flight 3 months ago then they called me back after 3 months to let me know one of the flights is cancelled. I accepted new flight. Then they called me back after 3 weeks that they cannot book new flight because Air Canada and that flight has no contract. They changed it again. They booked me in a new flight that has 20 hours waiting time for connection between flight, which I can't accept. Now they says they can refund my money but the prices are triple now for sale ticket which I just realize. So now I know why they want to refund my money because they can sell my ticket in triple price. Please don't buy any ticket or package from Expedia.

I booked a hotel for Saturday, October 25. Upon arrival I discovered the Wi-Fi was all but unusable and spent the next 90 minutes troubleshooting. There were two signals, one under the name of Days Inn (4 of five bars) and Regent (1 of 5 bars). I naturally tried the Days Inn signal, as that was the name of the hotel, but got a "restricted access" message. The same message occurred with my phone's browser. The front desk clerk stated I should use the Regent signal, even though that was nearly dead, and impossibly slow, and wouldn't remark on the browser message. It was only when the manager asked about my issue that I was informed that the Days Inn signal blocks service. While he was able to grant me access, I had already lost my desire to stay there. In addition the room smelled heavily like bleach cleaner and the bed was far from comfortable.

This organization shouldn't get any starts. You are screwed if you wanted to change your reservation or add things to your reservation. Hours and hours waiting to change my reservation but I would have to pay almost double what I already paid, even though I paid damn $289 for insurance in case something like this happened. I was not able to change the darn reservation, so I said I want to cancel it, "sure sir, but your flights money for 5 people will be credit and you have to use it within a year at the same airlines." What the **.

Great!

I made a hotel reservation on a non-refundable rate. They booked to the wrong city and then refused to let me change it. I tried calling several times (6 to be exact) and each time was disconnected with the promise that I would get a call back if that happened. NEVER HAPPENED. Oh yeah and let's not forget they are all in the Philippines and can barely speak English (or so they say). But the biggest complaint of all is that I could never reach anyone to complain about the service and they refuse to give you a phone number or email address. REALLY? What the hell kind of customer service is that. These people should not be allowed to exist.

I am extremely disappointed in my experience with using the Expedia service. We had booked a room at a local motel in Mississippi and moments after I confirmed the booking our plans were disrupted for good reason. I called the hotel to cancel and they said they would be happy to but it was in a third party's hands. I then cancelled with Expedia online. I called Expedia customer no service, held for 37 minutes and was ultimately cut off. When I reached them again, they stated that they would have given me the full credit if I had called and not cancelled online. Wow. I held the reservation for about 30 minutes and they charged me $220 - what is disappointing is that the hotel acknowledged that a full credit was due. I don't recommend using Expedia unless you are absolutely certain that your plans will not change or if you need any kind of service related with your booking.

I always book on Expedia, and used to be satisfied with it as I feel I save a lot of money and efforts through backages and rewards. BUT, I recently had an exceptional chance to review some of my credit cards statements and was surprised that Expedia charges 1 dollar few times, one of them was even for a car rental that I didn't complete because the site said "There is no available cars at the selected dates or times" but they charged me anyway. It happened again and again, with many credit cards and on different purchases. They find it easy to collect an extra dollar for most of the transactions without any notifications. That is not inconvenience, that is stealing. Thanks for reading. Don't use it, just go to the direct site of the airline or call hotels and ask for special rates.

On Oct. 26, 2014 I tried to book a cruise from Tampa to Vancouver on Norwegian Cruise Lines using Expedia. The date of sailing is April 19, 2015. A freestyle choice sale Oct. 26 to Nov. 3, 2014 is printed and when clicked a drop box shows 10% cash back in the form of an onboard credit, free balcony upgrades and free onboard coupon book (value of $300) & reduced deposit. The agent I spoke to said she was unable to book this cruise with the extras. She turned me over to a supervisor who said she was unable to help me and that she would have to wait until Monday, Oct. 27 to talk to someone in the promotions department. I am writing this to make consumers aware of booking anything with Expedia without first checking the facts. I called Norwegian Cruise Lines. They said there never was such a promotion on this cruise.

I made a reservation of hotel through Expedia. I changed my plan due to the bad weather. One cancellation and another reservation, still via the same Expedia. I called the representative number to cancel. The automatic machine responded, but still completed the cancellation. Double checked it by calling to the answering machine again. Later, found the credit card charge $142. I claimed it to the hotel and Expedia. The funny story is that all the Expedia agents I contacted disappear during my calling. Too much time I wasted. No resort to claim this issue. My friends want me to go to the consumer agency or the police. I regret too much. I will never recommend one of the worst company.

I called Expedia to cancel my daughter's flight as she had been in a car accident the day before her departure. I was told I would have a credit on the account to use for future booking. Upon calling back 2 days later to use the credit the airline said the reservation has never cancelled and I could not use the credit. Expedia says I never cancelled the flight but notes that I did call. In fact I had booked ticket for myself through my corporate travel and had cancelled it on the same flights which the airline acknowledged. I was left on hold for over 1 hr to try and clear this up. To no avail. I will never use Expedia again. And I book over $50,000 in travel per year.

I am a travel agent affiliated to Expedia.com. Beware of this people from Expedia.com, their customer service is really poor and they try to avoid to solve consumer problems. Honestly this a fraud, no client satisfaction, they really don't care. They kept one of my customer's money and marked them in a hotel stay as a no show. They kept the entire money for a total stay of 4 nights because my client got late to the hotel. They simply said, he didn't notified the hotel about his late arrival. Please beware is all I can tell.

Missed my departure flight. Tried to call Lufthansa and pay a rebooking fee but they were closed so called Expedia since I booked through them. Expedia told me that Lufthansa's policy was to cancel the entire booking. Even my return flight which I wanted to keep. Booked another airline to get to a wedding. After called Lufthansa who denied that is their policy. Expedia blames the airline, the airline blames Expedia... Hung up on more than once and lied to repeatedly. At one point I asked if the call center was in the Philippines and "Alex" told me he was in El Salvador! Lol. His supervisor verified he was in the Philippines. You can't trust anything they tell you! Spent over 6 hours on the phone repeatedly telling my story over and over again. NEVER AGAIN!!

I had made a hotel booking through Expedia. The hotel is Royal Rihga Hotel in Osaka and I already made a full payment using my debit card. However, I received an email a week before my booking date stated that I need to make another payment (wire transfer) to Expedia because they can't charge my debit card. And they promised to refund my money back within 5 days. So I made another payment to Expedia. It's been more than 5 days now and Expedia still don't refund my money back. I have make a few calls to Expedia customer support. After waiting more than 30 minutes on the line, the operator hang up my call. They are very rude. Please refund back my money.

Tried to reschedule a trip with a credit we had and the process took 3 1/2 days to get taken care of. Each day my husband and I were on the phone, 1st day for 4 1/2 hours, 2nd day 5 hours & 45 minutes and third day 7 hours, and the 1/2 day for approx 3 hours. We were transferred from a customer service person to a supervisor to being hung up on, to being told they would call us back and never did, to telling us it was the airline's fault, and the airlines told us that Expedia had to make the reservation and that they did not submit the information correctly. We spoke to people in the Philippines as well as India. We kept getting our old itinerary sent to us instead of a new one. We still have not received our new itinerary 3 days later.... I cannot stress it enough, DO NOT USE EXPEDIA!!!! Go through the airline directly or through a credible travel agent. People at Expedia are very rude, and lie..

I tried to book our honeymoon with this joke of a company...that was my first mistake. After entering all our information, I received a message stating there was an error with the credit card. After the third attempt I called customer service...mistake #2. They charged my card each time for $2300, which actually exceeded the total price of the trip! I was given no confirmation number and no reference number. Their billing department was closed for the night, but I was given an authorization number as well as an itinerary number. I called back today and was connected with the most obnoxious and useless human being I've ever dealt with. She refused to help me until I gave her my bank's name and phone number. I told her I was done talking to her and requested a supervisor, and she said she is the supervisor...absolute bold face lie. After a snotty thank you, I was put on hold to be transferred to billing and hung up on.

I had a nightmare with Expedia. My flight was cancelled that was supposed to be on 18/10/14 with airlines on 01/10/14. I flew to Turkey on 02/10/14. From 3rd of October I contacted Expedia dozens of times and asked them for refund. They were on a line for ages and it costed me loads due to I was abroad. I spoke to so many supervisors and agents through the phone to get my refund. My holiday was ruined. I had to buy return ticket for double price. Still trying to contact them and get my refund.

DO NOT EVER BOOK ANYTHING WITH THIS COMPANY. THEY ARE A DISGRACE. I called to change my flights and they refused to. The JetBlue wouldn't allow them to. I called JetBlue and they said Expedia is lying and they don't want to make any changes. The supervisor told me to have Expedia call them on three way. I asked the supervisor Frank at Expedia to do so, and he refused. He was very rude and told me there was nothing he could do. I asked to speak to his supervisor and he told me NO! I called again and he hung up on me! He is rude and needs to be fired!

As an infrequent but long time user of Expedia, I have always had a pleasant experience with their services. However, my most recent trip to Cancun, Mexico is a shining example of how one simply cannot trust this company. Expedia has a very convenient and (usually) accurate option to search for deals on all-inclusive vacation packages. Using this option my spouse and I recently booked a 10 night stay at the Marriott CasaMagna in Cancun. The price for the whole package was very reasonable due to, I suspect, the fact that this was the off-season for travel to Cancun. The flight was reasonable and upon arrival to the hotel, we learned to our surprise that there is no All-Inclusive option at this particular establishment.

I have had my hotel reservations put on hold due to the protest in Bkk. When I called Expedia to resume my booking, they told me it has expired. I was so upset & resorted to write in to the hotel. The hotel was hospitable enough to grant me my backdated reservations and honor my new booking. But because Expedia was in the way (they weren't responding to the hotel for 2 weeks), the hotel decided to grant me my refund. I spoke with Navin on 16 Oct, who called the hotel to verify on my refund. While I thought I got it right this time, when I called Expedia again on 18 Oct, there was no record of my latest conversation with Navin! During the conversation with Navin, the hotel had emailed to Expedia for the 2nd time about approving my refund and yet again, there was no acknowledgement.

I had to call expedia and they have the call center outside of usa. Communication was very difficult. They book fly & hotel + tickets to go to disney. They said the hotel will provide transportation & when we arrive at the airport, I had to rent a car since the hotel don't provide no transportation. The tickets for Disney end it up only for universal parks only and they charge 3 times what it cost to pay at the door. DO NOT BOOK W/ EXPEDIA if you want to avoid a headache.

I booked a rental car through Expedia. Expedia quoted the taxes and fees as $47.45. The rental car company actually charged $74.59 in taxes and fees. I contacted Expedia about the problem twice. Both times, I received a form letter in response stating that taxes and fees listed on the site are their best estimate based on information the rental car company provides. I would understand if the estimate was off by a few dollars, but when an "estimate" is off my more than 50%, that is not just a misestimate, that is a total misrepresentation by the company. I have contacted Expedia a third time to try to rectify this, but have yet to receive any response at all.

Expedia inputted the wrong flight number on my daughter's ticket. The American airline agent was not able to print the ticket. We contacted Expedia agent and was told to keep trying and if he couldn't print a ticket we were to call Expedia back. I explained to Expedia that the AA agent had been trying for more than an hour to correct Expedia error. Expedia agent was useless. I spoke to the Expedia supervisor in the customer service department and she too was useless. Expedia would rather have an unsatisfied customer than help correct an error they made. The American Airlines agents were fantastic and did in depth search to find my daughter's ticket. I WILL NEVER USE EXPEDIA AGAIN!!!!!!!

After dealing with two unpleasant team members to assist me with their reservation mess up, I finally got one who seemed like he knew what to do. WHAT A JOKE! He insisted that our company cover the cost of their mistake and laughed at me while I voiced my concerns on the incident that happened. He literally laughed at me while my company was dealing with an overbooked hotel. Oh, not to mention he refused to help me out by giving me the guests phone number so I could reach out to them and give them a heads up to book elsewhere. Worst place to book. Book directly, better deals.

Expedia stands by their no cancellation policy for ANY reason. Be careful. I made a reservation for 1 room in Daytona Beach Florida. I had my receipt stating one room. 1 day later I had 2 rooms reserved and all funds for both rooms removed from my account. Several calls were made to many consumer service advocates to no avail. Upon arrival to hotel still unable to cancel 2nd room even with evidence of 1st receipt. Recently, accidentally left incorrect month for reservation, called immediately. Expedia refused to refund or change date d/t reservation being "non refundable" for any reason. Ok corporate America let's pray human error or 'ooops you now have two rooms' is not in your future.

I booked 2 way flight just yesterday and I immediately received a confirmation saying that everything is okay. And then few hours later I received another email stating that my booking is not confirmed. I immediately called Expedia to verify as this is a very important trip. And here's where my headache started. I called 6818 5635 and spoke to someone. He said he is from hotel reservation (Expedia) so he can't help me then he transferred me to Abishek. And then this Abishek said he can't view my itinerary so he need to transfer me to a Singapore agent, and he did transfer the call and he did, and I waited for 20 minutes for someone to answer and then a Japanese agent answered. She is very nice, very apologetic and told me she can't help me as she can only see Japan bookings. The following day I called again, I spoke to Abishek and he said the same thing as last night.

I am extremely disappointed in my experience with Expedia and its customer service. After calling no less than 5 times and being hung up on/disconnected each time after relaying my issue, it seems that the hang up treatment is an intentional ploy to not deal with the issue. Finally, after waiting on hold for upwards of an hour on my 6th attempt, I was able to finally speak to a supervisor. The supervisor was rude, her accent was so heavy it was difficult to understand, and she was unwilling to make a minor issue right. Here is the issue: I booked a trip from San Diego to Cabo from December 29 - January 2. Flight was on Spirit Airlines and the hotel was the Hyatt Ziva.

My name is Sirilak, I have purchased 2 tickets from BKK to Tokyo via Expedia Website. I would like to share my experience with Expedia service, which I feel very disappointed. This is my first time with Expedia and I feel very impressed. The ticket that I have bought is Delta Airline. The passenger names on the tickets are Mr. Phuvanart ** and Miss Sirilak **, departure date is 13 Feb 15 and arrival date is 22 Feb 15. The total cost of ticket that I have been charge from Expedia is 36,380 THB.

Booked a flight online for a friend stranded and destitute in Manila and received confirmation for her flight scheduled for the following day (October 9) through Expedia Hong Kong Office. Two hours later, an email arrived advising me the reservation had been cancelled. As I had been away it took me more than an hour to discover it. Expedia HK office put me on terminal hold, apologizing for "occasional brief delays". My rechargeable SIM card ran out of funds after 25 minutes and I had to reload. I attempted to rebook through Expedia online but owing to the delay in Expedia's telephone service my rebooking was rejected because the flight was in less than 24 hour. When I finally got through to an agent, he told me my booking had not been cancelled... Then after checking he learned it was.

Had a 700 dollar credit, ordered a 780 dollar flight. Was going to cost another 700 dollars. What a ** rip off Expedia. I will never use them guys again for anything. They will never honor a credit. So don't ever use them. I was hoping for a cost of maybe.....120. Thumbs down.

After working 12 hours, I needed a hotel room. This review was reported to Expedia, before it was posted here. Expedia promised to get me a refund or a partial one. Their final excuse was that the hotel wouldn't give me any funds for my inconvenience. There was no warm or hot water in order for me to take a shower. I killed 3 spiders in the bathroom. One of the spiders came from inside the bath towel, and there were two in the shower, that had only cold water. I discovered the problem when I tried to take a morning shower, before leaving the hotel. I was booked through Expedia, failed to get me at least, some of my money back.

I will summarize this long and disaster of a story. I was booking a flight online through Expedia and when I used my bank card to finalize the purchase, the booking engine pre-authorized my debit card twice for the same amount $544.70 x 2 (Essentially $1089.40), putting me negative in my account. But to make matters even worse, they never booked my flight. So now my account is out $1,089.40, I'm negative in my account and have no flight to show for it. Their customer service said they cannot help me and referred me to Delta whom also could not help me.

I wanted to book a December vacation and decided to buy tickets from Expedia. So, I bought them and within the 24 hour window had to make changes. I called the customer care center and they asked me to cancel and rebook it instead to avoid the $200 change fee. So, I asked them to cancel my ticket. The issue started later. I used the same card to book a changed itinerary but Expedia would not take my payment. I thought maybe my card is the problem, but Expedia had issued temporary transactions blocking my credit. I called them and got this fixed. According to the website I should have got back my money after 3 working days but instead the travel insurance was debited onto my credit card account.

I booked a package weekend break to Paris with Expedia and due to the French pilots being on strike our flights with Air France were cancelled. I called Expedia to find out about new flights and eventually after being on hold for 35 minutes we were able to find replacement flights with Easyjet costing 90 more. The agent processed the payment for these flights and then went on to cancelling our booking for the Air France flights. At no point before this did the agent inform me of the refund process for the cancelled flights and after already taking the second payment he informed me that the refund would take up to 37 days! I explained that this was unacceptable and asked him why he had not informed me of this before. The agent told me that it was my responsibility to ask how long a refund would take! I asked to speak to a manager and after arguing with them for another 20 minutes they agreed to refund me the money in 7-10 days and claim the money back themselves from the airline.

Traveled to Cancun, arrived at airport early, told we were on standby. Normal practice, Delta overbook flights by up to ten people and those with the lowest status get put on standby and only get on if they can get volunteers to opt out of the flight. This was a surprise 40th birthday present for my wife and only three days, so you can imagine the stress it caused. Whilst we did get on the flight, when we asked why we were one of the ten CHOSEN to be off loaded, they told us it is all to do with STATUS. As we are new to the US, we have no Delta airline membership. They also told us that using a third party like Expedia means you have even LOWER status!!!!

I booked a ticket as l have done over the course of several years. Expedia charged me three times for the same ticket and misspelled my name. Instead of refunding me for their error they blamed me and moreover l incurred a fee for rectifying the name misspelling. I have pursued the matter via a consumer association in the UK and the USA but they both informed me that Expedia is registered elsewhere and that Expedia had been unhelpful.

I was trying to book a flight and I thought it was all fine, but I never got a confirmation. So as my flight date neared I called all the airlines going to Phoenix. And asked if they were able to locate my name, because I didn't have a flight number or I didn't even remember who I booked the ticket with. My only contact with Expedia was when they send me an email with a sad/happy face and asked how the flight was.... I was shocked. So I called immediately to explain and they kept bouncing the problem to the airlines and vice versa. I just want credit or a refund.

Rented a car at the Munich Germany airport for 16 days through Expedia. Printed out my confirmation, which I presented at the Dollar car rental desk upon my arrival. The agent laughed and said he would not honor the Expedia booking price, offering me a car at triple the price I was quoted by Expedia. Called my wife in the U.S. with the details. She said they put her on hold for 45 minutes, finally answered, and offered her no solution. This episode changed the entire dynamics of my Europe vacation, causing big problems and inconvenience. Upon returning home, I have emailed Expedia twice asking for an explanation as to why this occurred. They have twice responded with a form letter response which basically said too bad. The bottom line....don't do business with Expedia...unreliable booking and zero customer service...

I have try to modify a couple dates after I made a booking to a hotel in Houston TX, without success. I call three times, and three times they hang up on me. I spend over 45 minutes on the phone without success. The only choice left was cancelled my hotel booking and after two days I haven't receive a confirmation of my cancellation so I can do a re-booking. I think is the last time I use Expedia. I wrote this and they apologize but not fix problem.

Expedia's website for hotels, asks for amenities. We're looking for free parking in Barcelona at a 3 star hotel. Expedia lists 8-10 hotels with that criteria. When I contacted those hotels, they actually charge guests for parking. Expedia's explanation is that "the hotels haven't provided up to date information to Expedia."

We used Expedia and were charged for an extra airline ticket, and they say there is nothing they can do about it. We called Expedia, and they say there's nothing they can do because they don't show the ticket, ticket number, or charge. We called AmEx, they were great, and going to dispute it with Expedia. We then called Frontier, amazing service, they showed on their end where Expedia had in fact pushed 3 tickets through, 3 charges, and 3 separate ticket numbers. They cancelled it on their end and refunded the money. PLEASE don't use Expedia, use it as a tool to find the cheapest ticket, then go to their website, book directly!

Put on hold over 29 minutes than they hung up on me. Called need to cancel as I was called to court. Told since I decided to accept a different invitation I could not cancel. Asked for Supervisor, that's when Marvick at 877-262-3524 hung up on me. I am canceling over 13 days from trip.

At 24 Sept.2014 I called to Expedia for hotel booking in Shimla for the period 2-6 Oct 14 which was our planned honeymoon and customer care executive provided me some option among which I selected one (hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and I received confirmation on e mail for booking. On 1st Oct 2014 around 10 am in morning, I received a sms on my mobile from hotel sunrise that booking is not possible for anyone who booked hotel after 16th of September, please contact to Expedia for more detail. And when I called to hotel, hotel manager told me it's complete fault of Expedia and he has informed to Expedia that hotel will not accept any booking made after 16th September and he has a mail in sent folder in his mail box to proof same. I called to Expedia customer care, they kept me wait more than 1 hour and finally said, "yes there are "some" problem and we will call you and provide you some alternate option in next 1 hour", but I have not received any call even after next 2 hours. Then I called again, and this time again I explained all to them and they said we are transferring your call to relocation dept.

I purchased two reservation for my brothers with different transactions. I remember correcting the defaulted return date twice for both. The tickets were reviewed before departure - it had the wrong return date. They were charged $300!!

Tried to book a holiday online with Expedia but the booking failed at the payment through my credit card - excuse - card not accepted please try another card - this happened twice on my card and once on my wife's. Rang Expedia on their help line and tried twice more via their service agent to no avail. Used my debit card to pay, which left me overdrawn, before transferring money back to my account. Fair enough - holiday booked and small charge from bank to pay overdraft fee.

Booked a connecting all inclusive to Costa Rica from NY. When arrived in Miami, was told that flight to Costa Rica is canceled and never existed. I got a confirm from Expedia that morning that all was confirmed. Stressed out. Called Expedia 3 times. On hold for 30 mins each to be transferred to a supervisor. 3rd time, the call dropped. Stranded in Miami. Booked a separate hotel. Sister got stress sick. Tried to call Expedia the next day to get a flight home. They were not able to locate my reservations. Went to airport, they did not have us booked on a connecting flight home from Miami to NY. WORSE TRIP EVER!!! Expedia sucks and agents are not experienced nor know what they are doing. I was told to look at my itinerary to check my fight home, then got hung up on. Spent more money on hotel and food in Miami. On phone with EXPEDIA now for 2 hours after we got home. Still on hold. Horrible customer service. PS. Number to hotel in Costa Rica was also wrong on the itinerary. Could not cancel reservation.

Found a cheap week family holiday in Cyprus online so called them to go through finer details and book. Only after it was booked, did I find out baggage and plane meals not included, not any guarantee that I would sit with my child which is crazy as he could end up sitting elsewhere with his father. The only way was to pay for a ore booking service, baggage for my 2-year-old, and a meal for him. There was this bundle deal but you had to book for all 3 tickets to get the offer so it cost nearly 200 on top! I was told family room she had chosen would suffice only to find out later it was a double bed and a bunk bed.

Booked a vacation for Sept 2014, back on JAN 22nd from LAX to Buffalo NY. Took out trip insurance next day saw identical vacation from Orange county (JohnWayne) to Buffalo. Contacted Expedia, after about an hour they agreed to change reservation due to trip insurance. Sent me new Itinerary from Orange County to Buffalo Right up to the vacation date. Kept getting reminders, even had seat assignment showing Orange county Buffalo. Showed up at American airlines ticket counter. Told me tickets were invalid and that it showed us flying out of LAX. Tried for over an hour to contact customer support in Philippines, hang ups and wait. Missed flight, missed ruby wedding vacation. Called Expedia after three hours. Promised refund - still have not seen it. Rip off company who I will never do business again with. Do I have options..Thanks.

We paid for a round trip ticket and took the first half. When we arrive in Istanbul airport to return home there was a reservation but Expedia had not paid it. We were not allowed to board the plane. We called Expedia and were put on hold or had dropped calls over 12 times over 5 hours. We were ignored and forced to spend money for a hotel room, taxi, meals and now we are told we have to pay the increased fare to fly out a day late. Plus, we will miss a day of work so the cost is in the thousands! No one should ever use Expedia. I plan on suing for civil theft and am open to others joining in a class action suit if this has happened to you.

We booked a room for the first time using Expedia seeing that it was a 2 1/2 star and looking at the pictures it looked great. When we got there and saw the room, we quickly realized that this room was definitely not 2 star or more, should have been a negative 2. Does Expedia not check these properties before recommending them? I was able to get refund and they booked another room for me. We drove 10 more miles and got to the hotel and the king size beds were over booked. They did give us another room with double beds. That is so romantic for you and your wife to have two beds and go through all that. Needless to say we ended our trip short and just came home. I will never use Expedia again. This was a script from the twilight zone. Thanks Expedia for ruining my planned weekend.

Please listen to us. Keep away! Expedia took an extra $560 from our account. We picked this up after checking the transaction a few days later and found they charged us for an extra night at the Disneyland Resort Hotel without our consent. We have spent a total of 8hrs on the phone in the last 3 days with this unprofessional Expedia Scamster Company to get our money back. They tell us that they can't find the booking, put us on hold for 25 minutes each time, hang up... You name it... every trick in the book to not allow this refund. These guys work on a commission. You will NEVER get your money back. You have been warned.

My mother booked my brother's honeymoon - flights & accom - over the phone. Agent said it was ok to use married name, even though they were going to depart 3 days after the wedding, so the passport wouldn't be updated with new name. Nevertheless, booking was made. After numerous phone calls to Expedia, 30 mins each time on hold, they still weren't able to get a hold of the airline. The matter wasn't 'urgent' enough so they would call me back in a week. Still waiting and no change has been made.

I scheduled a vacation flight through Expedia because the price was a little better than other sites I visited... Oh what a silly mistake. I had to cancel my trip due to a work/business conflict - that was the beginning of all my trouble. They charge a $200 change/cancellation fee and they do not make the credit process easy. The customer service department keeps you on hold for extensive periods of time in hopes that you will hang up and get frustrated. Their customer service department is overseas and they definitely do not follow the same moral codes as we do in America. It took me over 2 hours on hold and several reps to get my latest trip scheduled. I am done. I just finished my final credit with Expedia and have no plans of ever using this company again. My money and time is way too important to me. Expedia's customer experience is not professional. Use at your own risk... Good luck.

8/30/2014 booked hotel at Hampton Inn and when I arrived they had no rooms. Money was not refunded, room was not available.

I have booked a hotel in St Lucia (Hotel Chocolat) via Expedia. The hotel did not have air-conditioning and there was no windows and we have checked out after one night. The hotel has kindly agreed to fully refund us. This was confirmed to Expedia by hotel manager in writing and via phone. However, Expedia has not done anything about it for over a month. Now they want to contact manager again and again as they do not have any record! In the meantime they put me on hold and their line repeatedly gets cut off. It was a horrible experience and I will never use them again!

I made reservations for a hotel room in Virginia Beach, Days inn At the Beach. I called expedia. However I later found out it was a third party company. So therefore some company has my bank information. They told me that my money would not be deducted until I checked in. A few minutes later it was deducted from my account. I called and they told me that I would have cancel entire reservations to get my money back. Also it would take a week. I'm filling a complaint with Attorney General's office and recommend everyone else do the same. It's time to stand up to these rip off companies.

I booked a king size bed at the Days Inn in Helen through Expedia. When I arrived, the manager said I had no reservation. He was very rude and stated that he would've got a fax. I asked him to check the fax, he found a paper jam and my reservation printed. He said all he had was a double. I asked if he could check with another hotel or at least give us a discount, he said it wasn't his problem, we are lucky he had a room at all and we could just leave if we didn't like it. Expedia was no help at all. They suggested a room with a double bed in a town over twenty miles away. We found a hotel on our own with a king size bed at a better price. I will never use Expedia again nor will I ever stay at the Days Inn.

My name is Ahmed, from Riyadh Saudi Arabia (a former frequent, loyal customer). I am posting this to conduct my awful experience dealing with Expedia in my last trip, a trip among many and many trips that I managed throughout their passionate, innovative, enterprising company. I booked a flight for my vacation to Larnaca, Cypress from Riyadh through Bahrain with the Gulf Airlines on the 27th of Aug with a return flight on the 6th of Sep. It took off as scheduled and everything was normal, having a good vacation till I decided to make a righteous amendment to my booking, to go back home from Athens, Greece on the 11th of Sept instead of Larnaca, Cypress on the 6th of Sep.

Booked a trip to Bali for 30th October returning 6th November over the phone. All went well, repeated my details at least 6 times and they were repeated back to me correctly. 2 days later I received my E-ticket confirmation and realized they had left out a middle name and incorrectly spelled my surname. I emailed them immediately explaining the problem and after 3 days received no reply so I called and was told, "No problem, we will just change name on booking" very politely. Received email shortly afterwards and was just the same problem. This happened 3 times. After 17 emails with no help I called again and again.

We were looking last minute for a hotel for a convention. Expedia had a blind deal. Book this room. In a grey box. Price was great. Booked it then it told us where. All reviews said dangerous area. Bad area. Homeless People Partying All Night IN Front Of hotel. Called to remedy situation. Conveniently kept getting disconnected. Asked for manager and same thing. Just get disconnected... They told me hotel has no cancellation policy. Called hotel, they said they didn't even have our info but would cancel. Kept trying to tell Expedia we have a toddler and 2 infants and we felt it was unsafe and not in our best interest. We didn't want a refund, just to be moved to a safer area. They wouldn't budge and I'll have to dispute it. I will never deal with them again! Shame on you Expedia!

On May 30th, I was visiting Greensboro, NC when my accommodation plans fell through. Using my smart phone, I booked a room at the Howard Johnson via Expedia at approximately 2200. Shortly after which, I was informed that I really shouldn't stay at that hotel. So within an hour, I had called Expedia to cancel the reservation. I was told that it was too late to communicate to the hotel since I had booked so close to the reservation, but that it would be taken care of for me. Furthermore, just to be safe, I arrived at the hotel in person to let them know that I would not be staying nor checking in, which the employee at the front desk acknowledged.

My mother passed away. We had booked a package hotel, car and flight and Expedia had the best price. Besides the fact I used them before with no problems. When I'm making the booking I explained we were traveling back to Puerto Rico to have her funeral there. They booked us with Delta Airlines and when we got there at 5 am since our flight was schedule to leave at 8:25 am, had been canceled. According to the Delta employee our reservation had been canceled because Expedia agent had not created the E-ticket for us. My account had been drafted for the full amount.

Disputed charges on my Amex 4 times regarding Expedia booking practices with phone reservations. Each time Expedia gives a different rebuttal. The first response indicated I did not cancel within time frame; I produced phone documents. Now they are saying room was nonrefundable. I was not given a confirmation.

Traveled all the way from Australia to Santorini Greece. Had confirmed booking at lovely Kafieris Blue hotel overlooking the cliff sunset. Checked hotel shuttle would collect us and was told we had no booking, Expedia had booked us somewhere else. Called Expedia at great cost and they held me on the line 45 minutes then line went dead. Relocated to hotel on Main Street. Bed 3 meters from truck traffic. Expedia were not willing to help any further. Called them four more times to tell them it was impossible to sleep with house, air on noisy, general rating not what we booked. Reception at new location were exceptionally nice but were unable to assist us as all rooms had same problem and no views.

My boyfriend booked us a trip to Mexico for my birthday. Well unfortunately it was a complete nightmare through Expedia! About a month before our trip he noticed the price had gone down so he asked if we could get a price adjustment. Amazingly they said yes and said we would receive our refund in about a week. A month went by with us calling every week for our refund but every time they claimed another week or month or so. The day before our vacation we just decided to call the hotel. They claimed to have little communication with Expedia till just before we called, and they put through the refund for us. Although we still have not received it. But that's just part of it.

Expedia system is a hassle!!! If you miss a flight, it's a nightmare. Expedia and Copa Airlines work together to make the customers' experience worse. I'm very frustrated with theses services!!!! Will never ever use it again!!!

If there are no changes in your plans, Expedia may be the way to go. But when we had to change my son's return date, they cancelled the entire reservation (including mine), even though my husband and I told them many times not to change my plan. It took days to clear it up and they did not get me back on the original flight. Not only that, I said that this was their mistake and was told repeatedly that they "would take care of it." Yes, they took care of it by authorizing the additional $1800 against my account without mentioning that this would happen. My bank allowed it even though it put me well over my limit. The Company didn't even bother to get me with the same original airline. I talked to several different people (including "supervisors" out of state) and so had to tell my story over again -- when it came to getting the new booking, OOPS, suddenly it was a shift change so I got a new person to tell the story to. So now I have a $3,000.00 credit, and when I go to use it will be charged the $600 rebooking, even though I have flight insurance? How is it that this company has not been investigated for fraud?

Last month, I booked a flight from Albuquerque to Rome and back on Expedia. The return flight was Rome to Atlanta to Albuquerque, or so I thought. However, when I was organizing some papers this weekend, I ran across my Expedia itinerary, and the return flight was only Rome to Atlanta with no connecting flight to Albuquerque. I couldn't believe I'd made such a mistake, so I logged onto my Expedia account, and sure enough, the itinerary showed no flight beyond Atlanta.

I had an emergency business meeting in Houston that I needed to get to. I have always used Expedia - not particularly because their price comparison results are any better but because I have never had an issue with them. But this last experience has made me rethink my choice. So, I booked the ticket two days before my flight. I got a confirmation email that said ticket was confirmed and the total was charged to my credit card already.

I booked a $2,410.29 holiday, and was charged $8571.32 all up over 2 days! And I've only got a $6000 limit in my card. I'm so furious with Expedia. They over-charged my credit card by $6,161.03! Originally they said some of the charges should be back in my account within 72 business hours. They now say it has to go through some department for approval or something.... I've called 4 times now.... apparently going to get a call back in 1 or 2 days they say... and then what?!? I better get my $6000 back soon!!!! Shame Expedia! And to top it off Malaysian Airlines is the airline involved! I'm scared to fly with them too!

We recently booked a trip to Las Vegas to go to see Ron White the comedian. We booked it through Expedia. We got a flight through Frontier. Hotel through Expedia. We also bought travel insurance through a link on the Expedia website so we could cancel the trip if we wished. When we decided to cancel the trip, for whatever reason, the hassles started. Plan on the "you need an excuse, we'll send you documentation to fill out" and refusal to return our money scam. Plan on talking to people in India for an hour and not get any results.

I attempted to pay for a trip to Rome (flights and hotel) with my Visa debit card on expedia.com. Although I had enough money in the account, I was unaware that my transaction limit was not set high enough (easily remedied with a call to my bank), and the transaction failed. In the process, however, Expedia had placed a US$512 preauthorization hold on my debit card.

I used Expedia to book a group of flights to Puerto Rico. The flights were cancelled by the airline. I called Expedia and after 45 minutes was able to get a refund of the flight costs. I was told I would get the $180 flight insurance as well. Second call 2 weeks later (30 + minutes), I was told the money would be in my account in 72 hours. 3rd call 1.5 weeks later (again +30 minutes), I was told they do not refund flight insurance. I am out $180 of the original travel money, through no fault of my own and almost 2 hours of time on hold with people who cannot speak English as well as a 2 yr old. I will never use this company again and will be sure to encourage anyone I talk with to book directly with the airline.

Despite repeated assurance, charges would not be charged to my account until I checked in. They charged one week earlier resulting in $175 in overdraft charges to my checking account. Other credit union customers have had this done to them often with illegal added charges. Obviously a business practice that is deceptive and illegal in many states! They took five days to refund. I demand they also pay the $175 and any other fees related to their actions. Reporting to NM attorney General FTC and will mount boycott campaign on Facebook and Twitter tomorrow!

We made reservations through Expedia and Hotel.com for a three-night stay in Bath, England in March 2014. We confirmed the reservation for a late arrival on Aug 5 prior to leaving the US. We received confirmation for the reservation both times. Upon arriving at our accommodation, the proprietor showed us an email from "Booking Confirmation" cancelling the reservation. The date of that email was Aug 6. WE NEVER ordered nor received such a cancellation notice.

My son is going to college in Ontario and we live in BC, so he flew into London Ontario and then went to pick up his rental car. He wanted to arrive early, pick up his car, pick up things for the apartment, school, and to have wheels to drive around to go and look at vehicles to buy. To just generally drive around and get to know the area where he will be living for the next 3 years. This was all well planned out as he could not get into his apartment until noon. We booked through Expedia, filled out the Expedia application form and where it asked the age of the driver we put 19. We got confirmation that the car is booked and all is well.

I was booking a hotel in Belize then I asked about the price match policy. The sales person told me I had to book it first then another department would cancel the reservation and issue a certification for a $25.00 off the next booking. I booked the room and waited for a customer service rep for over 2 hours as she tells me that she was waiting on a supervisor approval. I hung up and cancel the hotel but the charges went through and now all I get is I can't hear you call back or I am placed on a long hold until I hang up. I am calling my bank to reverse the charges. I will never use this company again. I will go with a travel company where I can see a person.

When booking family travel through Expedia, be very careful with your air travel component. I found out the hard way that the airline (Air Canada in this instance) does not send an email to advise you that you can complete your online check in 24 hrs in advance. I ended up having to go back to my original Expedia itinerary, find the airline booking reference, cut and paste, and then return to the airline site. A bit of a hassle when you are traveling. Additionally, they did not forward that I was traveling with my wife, and as a result of a later that usual online check in, I was unable to sit beside my wife for the return trip home. Was also unable to book Air Canada 'premium' economy seats, which I normally do. I am not that certain that the 'savings' that I received by making a air + hotel + rental car reservation were substantial enough to warrant the Expedia booking. From this point on, I am more likely to book everything individually and spend a little more time comparing prices!

My parents and friends have been booking with Expedia since ages. So when my office colleagues and their family decided to go on a long weekend trip to Udaipur this Oct 2014, I was told to do necessary arrangements. I booked 4 rooms in August 2014 on Expedia in Mandiram Palace and got confirmation instantly. Was happy when next day I got a call from hotel saying they will not be able to honor my booking because hotel is sold out. I contacted Expedia and they asked 24 hrs to get back to me. No one called....so I called them but as it was evening they couldn't get hold of anyone in any other hotel. When I called next day...after 3 hrs of conversation, no outcome. Did not get any hotel near lake Pichola, area where my original hotel was located, not any hotel near Fateh Sagar lake. No option, nothing.....don't know what to do. I'm being asked to pay extra now. Pathetic service, and it's like conning consumers by giving incorrect information. I WILL NEVER CHOOSE EXPEDIA AGAIN AND WILL RECOMMEND SAME TO ALL KNOWN PEOPLE TO ME.

I booked 3 reservations with Expedia Aug 2014. Had to separate them since there was 9 people. On the 3rd reservations I was then informed Ohhh the price has gone up $20 each. They should have reserved the price quoted. I was on the phone over 1 hour giving the names. I immediately told them to cancel the reservation and they said no problem. NOW 5 days later there is still a pending charge on my credit card, so I'm unable to purchase tickets. Expedia says it's Jetblue and Jetblue says NO its Expedia. Expedia says there is nothing they can do and of course now the offer I found is expired. I will NEVER use Expedia again. BEWARE.

This is the first time I’m using Expedia, certainly the last. The airline page I booked my flight with took me to expedia after my booking finished. That's where the nightmare began. I booked a trip for a week and intended to stay in 2 different cities. When you pick your dates of stay and click update and click book, although the dates may look like it's what you want, don't be fooled. You better double check. Why can't they make it more user friendly. Try booking your hotel with agoda, asiarooms, bookings you won't go through this tedious and pointless process!

We have booked many trips through Expedia, so many that we were "elite" members. I was reluctant to book through them this time because of all of the bad reports, but against my better judgment booked a large group family vacation to Mexico over the holidays. Because we were traveling with so many people, we worked on the phone with an Expedia rep to create duplicate itineraries with different travelers' names then we each paid online. It turns out the rep did NOT create duplicate itineraries and now we are traveling separately which impacts our ground transportation. Then to make it worse, some of us have one leg of our flight cancelled.

I booked a package to Orlando/Kissimmee on May 2nd 2014 which included airfare, hotel and rental car. This trip was to take place in October 2014. I also purchased a Package Protection Plan in order to protect my investment should I need to cancel my plans prior to the trip. Below is a cut/paste of the plan description: