Expedia Reviews

I booked a trip to Rome through Expedia. The hotel they gave me was horrifying (thefts, power outages, trash in the streets, no served breakfast, etc.). The hotel is for, at max, two day bookings. On my return I asked Expedia if I could give my feedback on the hotel. They would not allow me to do this. They also never apologized for placing me, a diabetic, in a hotel area where breakfasts was suppose to be but was not available, racism rampant, no lighting on the streets and trash everywhere. I broke my toe and suffered unbelievable harms for two weeks. I also suffered gastric problems that have yet to heal. The hotel, The Euro House, was just bad. Rat traps were definitely there and needed.

I have used Expedia to book overseas holidays for years. This time however was an absolutely appalling experience. I will never ever ever ever use Expedia again. Every single flight we booked was incorrect. When rectifying the flights the phone calls to customer service were extremely painful. I was on hold for 30 minutes. The customer service person was rude and disinterested. After being on the phone to her for over 20 minutes she told me I would have to call back another time as she was having to wait too long on hold to the airline. I then had to call back at a later time (in order to rectify THEIR problem) and explain the entire scenario again. Our flights were then rebooked.

Bought ticket through Expedia with Etihad Airways and clearly read the rules stated that ticket is changeable by paying $250 change fee and fare difference. After few months when I want to change the return date, they said it is non-changeable ticket and suggest to buy new ticket. Never going to buy through Expedia and with Etihad Airways. Even travelling with Etihad Airways is horrible experience and even lost hand language which they made me to check-in.

After cancelling the second night of a reservation (April 28, 2015), and the hotel agreeing to a refund, Expedia still has not refunded our money. They sent me an e-mail on June 4, 2015, after I had called them 3 different times, saying the hotel denied the refund. After checking with the hotel again they said they'd returned the refund to Expedia on April 28, 2015 -- A TOTAL LIE FROM EXPEDIA!!!

They Cancelled a direct flight (with an infant in my lap) and rebooked with a connections. When I needed to change the flight, they had no flights that same day and had to leave a day earlier. The lady who rebooked me did not book seats for me and my husband to sit next to each other like she said she did. By the time I checked a month before the trip, there were only middle seats for me and husband and my infant son. I ended up having to pay extra to get us near each other.

Is the normal anxiety of family vacation not doing it for you? Traveling with an infant and a four year old is no easy feat but Expedia really goes the extra mile by sending a sweet little seat request. When this is ignored they promptly do nothing. When you get to the airport you can find out in person that you don't have a secured seat, or even seats next to each other, just a miniature asterisk that leaves it up to the good 'ol airline to figure out.

Reservation # **: Arrived at hotel 5/28, we booked 3 rooms, hotel only had 1 room booked for us. Expedia's resolution was to have me pay upfront for the other 2 rooms and they will refund me in the back! I paid upfront because the hotel held my passport (along with all my other guests) hostage. I had no other choice! Expedia should have paid this on their end, in my opinion. I checked for my refund everyday after my trip and did not see a statement credit. I called 3 days after my trip and my refund was NOT processed!!!!! It would take another 2 weeks for you process my refund! This is unacceptable. The only compensation Expedia offered was a $200 credit for a future trip that includes a hotel?!!? After this experience, my party and I never want to book with Expedia again. Now we are forced to use this "voucher" that has no value in our eyes.

I get emails from Expedia because I used the site a few times before. I was upset because they were sending me a lot of emails. I went into my account and unchecked every box for category of email I want to receive. I had to do that because there is NO OPTION to unsubscribe from the list on the site or ON THE EMAILS I HAVE RECEIVED! So, after just receiving another email from them, I logged back into my account to CLOSE MY ACCOUNT and NOWHERE ON THE SITE DOES IT ALLOW YOU TO CLOSE YOUR ACCOUNT. I click "close account" and it says, “contact us”. SO I Sent them another email telling them to close my account. I despise being boxed in like this from an advertiser. I thought these practices were illegal.

I purchased a ticket with Expedia on April 6th, 2015 and then I cancelled the ticket on April 7th in order to rebook since your rates dropped. I cancelled this within the 24 hour period and never received my refund for the flight. I have called 4 different times (over 8 hours of time now) to address this situation and continue to be told different answers as to why they cannot refund the ticket. Answers have ranged from that the airline cancelled the flight and Expedia is not responsible to saying that somehow I cancelled the flight directly with the airlines, somehow bypassing Expedia.

Using the phone rather than their list of dropdown options that are just a maze and not meant to be helpful. I booked a hotel room in London, England. When taxes and fees were added it cost me $40 more a night than stated. I realized I had booked an extra night and tried to make a change. It was impossible without jumping through hoops. When I finally got a person I was barely able to understand her and then was disconnected. I called back and could not understand the next person. I asked to speak to an english as a first language employee and was told that was not available and ended up being forced to hang up. The calls were not coming out of Arizona, I am sure of that. The first person did call me back but the situation of having booked an extra night is unresolved and I will need to wait 48 hours to hear back from them.

Wow, we had to change our flights and hotel that we booked to Cancun and paid over $60.00. First of all, every time we called, we had to wait 45 mins for them to pick up the phone then they kept putting us on hold then kept hanging up. We spent trying to get of hold of them from 9am till 6pm. I've never, never had as bad experience before in my life. Will never order anything from Expedia.com. Stay away.

My problems started at the booking stage where certain features were not available online so I had to continue my booking on the phone - the price rose mid-order and the itinerary number was never synced with my account so although it was booked, this was not reflected on my account and also on the booking info that was sent. It still showed as unbooked after numerous phone calls and emails and only up until days before my holiday, my only confirmation was my receipt and emails from the staff. Not what I wanted to rely on after spending over 2,000 through Expedia and had a feeling that if I did have any troubles at the airport, this would be MY fault with no holiday and/or refund... Still don't know if this sync problem is resolved. No contact regarding this.

It is with a heavy heart that I am prompted to write a review to help others who may fall into the trap of using this third-party booking service. If you are considering booking with Expedia and value your sanity and you don't have money to waste...AVOID at all (literal) cost. I booked flights for my boyfriend to see his dad in the US with a second leg on the same trip for a wedding. Both legs of his journey had their own share of flight drama, and I found myself having to ring Expedia to assist with schedule changes.

We booked a trip to San Francisco using Expedia. Since we are not traveling with our children, we wanted peace of mind we could change/cancel our trip if we had to. We are not experienced travelers. We purchased the travel insurance through Expedia and they made it seem so simple. Their advertising makes it appear if you have to change or cancel your trip, just simply call and they'll take care of it. No worries, no extra costs. That is not so. Apparently, since we purchased through a low cost carrier, we have to work with them and there are fees to cancel the trip and we wouldn't even get our money back.

Booked for one night stay at the Springfield hotel in Leixlip Ireland for the 9th March 2015 for one person. Single room. Confirmation comes back in a few minutes from Expedia for two adults, triple room, for the 29th March. After spending approx one hour and forty five mins of tel calls to Expedia customer service to explain their mistake. At one point was down right lied to by their telephonist. I gave up, called the hotel and rebooked over the phone. Hotel was perfect but having to pay twice (once to Expedia who will not refund or admit their wrongdoing) sucks. Beware using Expedia. When they make a mistake, you the customer is left to pay over again. Down right crooks but they're a big company and hard to even get to talk to anyone who can understand English.

Expedia booked a 3 segment flight. When I tried to get seat assignment from the airline, I was told that Expedia had booked me on a flight that did not actually exist. I have been told by them there is a change fee for their error and otherwise, I can go to the airport and it is the airline's responsibility to find me another flight. I explained this in an email and was told to get my seat assignment from the airline. I'm not sure they read my email. I believe my choice is to pay Expedia more money to correct their error or to show up at the airport and hope the airline can deal with it. I would never, never use Expedia again. Their customer service is non existent.

We arrived at airport at boarding time. Airline (Iceland Air) counter was not clearly marked. Navigating through airport, we were able to board plane. Contacted Expedia, cost of phone call exceeded $250 because of being placed on hold and disconnected several times over a 2 hour period. After all that they did not help with rebooking. Basically stranded us!!!

Flying from Dominican Republic to Antigua then on to London. One of my 3 fights was cancelled so I had to call EXPEDIA to reschedule the DR to Antigua flight. I kept getting disconnected and each time I called back, I could not speak to the same person so with every call I had to go through the automated process and re-explain my situation. Eventually, after 3 weeks, 19 phone calls, 5 supervisors and 12 hours of my time I re-book the flight BUT 3 days earlier, because during the 3 weeks I had been trying to re-book, all of the flights had been taken. So now I have my flight but have lost 3 days of my holiday and I now have to find another hotel in Antigua for the 3 days lay-over. EXPEDIA compensated me by way of a $200 EXPEDIA coupon to redeem against the new hotel booking so I follow the procedure to do this and GUESS WHAT?!?!?! The $200 coupon doesn't redeem against the $882 total of my new hotel booking.

I booked a flight and hotel and when I hit book it said something went wrong. I tried with another credit card and the same thing happened. I have been on the phone for hours with several different reps for hours and can't get no one to help me. This company is the worst. Please folks. Read reviews before doing business with them. Most disappointed since I made plans six months ago for this trip. Now it seems like all my planning has gone down the drain.

How does one actually get customer satisfaction from Expedia when things go wrong? We booked flights back in Feb 2014 for August 2014. Due to a change in circumstances we needed to change the return date of our daughter by 2 weeks. We actually managed to do this in June 2014 and paid a fee to Expedia which was to be paid to KLM. When my daughter went to check in in Amsterdam in August, KLM had never received the money from Expedia and we had to pay again for the change to her flight. I have been trying to get my money back from Expedia ever since!

I booked flights from Newark, NJ to Malaga Spain through Madrid (two legs). Once we got to Madrid we searched high and low for the flight and terminal of our next flight only to find IT DID NOT EXIST. We checked with Iberia, US Airways and Customer Service at Madrid and all confirmed. We finally persuaded Iberia to at least let us get on next flight 10 hours later. My young daughter was flying into Malaga on a different airline and expected that I'd be there to pick her up. I spent the entire first day of a 7 day vacation at the Madrid airport desperately trying to get ahold of my daughter so she did not worry.

This is both a complaint and suggestion. I have used Expedia times but recently used the undisclosed hotel deal. Beware! If you book a hotel from this having done a search for a specific area. This does not mean your hotel will be in this area! It is only the closest special deal! In my case over an hour away! There needs to be a disclaimer to your clients that makes them aware of this! I assumed that the special deals in my search would be within the area I was looking for! Very hard when you are not familiar with the area!

Booked a hotel through Expedia. Told them the dates and I was looking for a room for 2 adults. Price I got seemed realistic, until I finalized the booking - and was hit an extra $10 / night for the 2nd adult! Other sites I checked offered the same room at the same hotel - at almost the same exact price - except they don't have the 2nd fee! I think it's just another way to scam the customer - bait with one thing, and on the backside - raise the fee so they make a couple extra bucks!

I believed that they are discounted tickets. I purchased 2 round trip tickets for a total of $2450.00. Out of curiosity, after my purchase, I checked with the same airline's website. The cost of the same trip for 2 was for $1250.00!!! Almost half of what Expedia, a supposedly discounted ticket agent, sold them to me for. Needless to say, I have been offered no recourse by Expedia. Never again.

Let me first start out by saying this is the first time I have ever used Expedia. I never in my wildest imagination envisioned having such a bad experience. I booked tickets for myself, my husband and our two kids to travel for my sister's graduation. That being said you can see why it is so important to me to make the flights and ensure everything goes smoothly so we make this event. My husband cannot make the trip. I had already anticipated him having to work so I purchased insurance. I called the Customer Service line to make this change, also to add another family member on to the flight. The automated system did not recognize any of my itinerary information and I had to wait again and again, as I was forwarded from menu to menu to simply get a customer service agent. I was told by the customer service agent that the changes could be made with no issues by customer service agent **.

Ordered brunch at a New Orleans restaurant through Expedia. The quoted price for brunch for two was $94.54. We were surprised when the bill came and the total for two brunches was $60.00 plus tax. Contacted Expedia customer care and was put on hold for 20 minutes. The customer service representative couldn't find the itinerary number. I was put on hold for another 20 minutes and then disconnected. I called back, waited on hold another 20 minutes and asked to be transferred to the Retention Department.

I called Expedia to change the date and destination of one flight on an international three-flight itinerary. The customer service representative told me that we would get a credit for $1,384, which was surprising to me because that was the cost of the entire itinerary (again, three flights). I asked him several times to confirm two things: 1. That we were just canceling the first flight and 2. That the refund was for the first flight only (which I still had trouble believing). He said I was correct. He canceled the "flight" (turned out to be all three flights, which we wouldn't discover for some time).

I was trying to book a hotel for my fiance and I to visit Minneapolis. I found a cheaper price on the HOTEL'S website. So I read Expedia's "Best Price Guarantee" information on their customer support page. NOWHERE on that page does it say that you MUST purchase the hotel on Expedia.com then submit the refund request and the application fails to have the terms and conditions as well. I booked our stay on the hotel website as it was over $25 per night difference, then submitted the claim. Expedia refuses to honor their "Best Price Guarantee" because I did not book it on their website. Why would I pay over $100 more for a hotel when the actual hotel website was CHEAPER than Expedia.com??

We made reservations for May 30 to go to Gettysburg for a weekend. An injury over Memorial Day weekend forced us to reconsider and cancel. Expedia insisted that the motel would still charge us for the room. A call to the hotel directly and we were assured they would "never charge to cancel with so much notice." (We did so 5 days ahead.) She told me to go ahead and cancel through Expedia and we should be fine. As of the moment, we do not have a charge on the card, but are waiting through the weekend to be sure. It's unconscionable to lie to people about charges just to get them to keep the reservation. Even if this (hopefully) does work out well, I will never use Expedia again simply because of their deceptive practices.

YOU WILL FEEL LIKE THE PHONE IS GROWING OUT OF YOUR EAR SHORTLY. Get some food, use the restroom, call your loved ones, and shore up for a VERY VERY long wait. As I have spent the better part of 3 days on hold, and am on hold now - I figured why not type whilst I'm waiting. I have tried to give them 2 stars as the few times I have managed to get through and get a human to help, the humans have been helpful. But this is absolutely ridiculous. Any second star received for actual help has been overshadowed by the GRUESOME lack of customer service.

I booked my trip through Expedia, which come to learn that Expedia is really just customer service booking your trip, not actual travel reps. There were hidden fees we knew nothing about regarding the hotel and flights. It takes forever to get a hold of someone when you call. You're not told of extra fees, everything except for the flight and hotel room, you better be thinking about cause Expedia is not helpful with how you get around, or other things you would think someone helping you plan your trip would mention. Next time I will either call the actual hotel or book through another travel site.

I booked a hotel room through Expedia thinking I was getting a cheaper rate by using them. Kind of the point, isn't it? I received a receipt upon checkout from my hotel and noticed the actual charge was much lower than what Expedia took out of my account. I have spent days on the phone with Expedia and the hotel. Expedia couldn't even find the reservation using my full name, itinerary number, phone number, or email address. They put me on hold for 45 minutes saying they were calling the hotel to find the reservation information. Then, they said the extra charge was for taxes. Uh, no. Receipt in hand included taxes. Then, she said she wanted to put me on hold, again, to call the hotel back. Came back with the excuse that hotel rates changed from the time I booked 3 days earlier to a lower rate. Okay, so why was I still charged more?

I tried numerous times to book a hotel on Expedia's website and redeem the $200 coupon that I got from my Expedia points, but each time there was no coupon code to be found on the website in my rewards account though it has been showing the $200 available to use. So I called customer service twice trying to redeem the coupon but each time I was told either the hotel was not available or they could not use the coupon on that particular hotel, though I was able to book the hotel online without the coupon.

My Girlfriend and I booked a hotel for Memorial Day weekend in St Pete/Treasure Island area about 6 days prior to our trip. We got charged $234 for our room only to show up to the hotel and be told there's no reservation! My USAA Bank mobile app clearly showed a charge of $234 but I noticed Expedia never sent a confirmation number/ itinerary email.

Booking for Hotel was made months in advance, confirmed by Expedia the day of. Arrived at Hotel, no room. Hotel said it was an Expedia mistake. Called Expedia - over 60 minutes on hold and 3 different "customer service" reps, no resolution, no room and included speaking to an Expedia "customer service manager" who was disrespectful and rude with no accountability. 2 days later received standard boiler plate email, still no resolution and no response to their actions and no accountability for their mistake. Don't bother using these web sites, just set up your stay with the hotel directly...

Recently I needed to take my 85 years old mother, who lived in Michigan, to Las Vegas, and I live in Boston. I called Expedia to book the tickets because I would meet her in the Detroit airport and would go to Las Vegas together; after two days, I would come back to Boston myself. I explained this situation to an Expedia staff who took a while to finish the booking tickets and told me that everything was settled. However, I only got e-mail to confirm my mother's airline but not mine after half hour.

We booked a hotel through Expedia, in which we were supposed to have a King bed. We ended up squeezing into a Queen bed. We requested that Expedia call us back, they were an hour and a half late calling us back. Disappointed, will not use Expedia again.

I had booked 2 nights in Mar 15 in Eldorado Resort through Expedia. The Expedia had charged me full before my stay. However upon my check-out, the hotel charged me an extra night. I found this out the next day and went back to the hotel. The receptionist claimed that they could only receive one night and then refused to talk further. I made a complaint to both the hotel and Expedia subsequently. However, the hotel did not respond and the Expedia had lingered it on until now and they refused to refund me, despite me showing all the bank statement and receipt. I cannot understand why a customer, having made no mistake, has to suffer because of the dishonesty of both the hotel and the Expedia!

Best Price Guarantee by Expedia is a SCAM... I bought a 5 day package to Montego Bay, Jamaica. Less than 24 hours I got a lower price from www.bookit.com so I took a screenshot of the offer and filed a claim. The room matched exactly, but the flight also matched the exact same but the in Expedia the wording was "Economy / Coach (N) | Confirm seats with the airline" but on bookit.com called Coach. Technically both are coach and same but the other the word "Economy" is not there so claim was declined. I called support but the explanation was it's not Apples to Apples because of the word "Economy (N)" is not there. It's a disgrace, flights have first class, business class and coach so the denying based on word is a scam.

I booked three nights in Edinburgh for an April stay when I was still in New Zealand. When in the UK, I decided to have two extra nights prior to the three already booked and the average nightly rate about the same. So I booked as done previously except I did not take a screen print of my booking (my mistake!). When checking in I was informed that I had just one night booked with a day's gap between my next booking. I checked the two night rate there and then on Expedia & the rate for the two nights I had paid was the same. Expedia say that the rate for the one night had increased and was correct. Despite many phone calls Expedia will not see my point and refund the hotel charge for the missed night. What I now do is get the rate from Expedia and get the hotel to match that which they will do because they do not have to pay Expedia a commission. Do not get Mad, get Even.

I booked a flight with Expedia for my mom, which has one stop in Shanghai. The airline company cancelled the second part of the itinerary, moving to the second day. But they did not move the first part, so there is about 30 hours layover in Shanghai. I called Expedia 5 times, to ask them to change the first part to the same day so my mom does not have to have the 30 hour layover. Every time I called them, they sound very polite. But they always say “I cannot get hold of anybody in the airline (no matter it is the morning, afternoon or night when I called), the airline's office is closed for the day, I cannot do anything to help, I submitted a case and it will be taken care of in a few days.”

Credit Card Delay Causes us to wait for Room. People traveling from out of town had to wait for Expedia to tell the hotel that we had booked it and paid. Much time was wasted!

We are Expedia Users, we have had many wonderful experiences using their app, online purchases etc - but the last purchase was a nightmare. We were trying to book an upcoming Vacation (flights and hotel) and were receiving an error message so we called to speak to a representative. After speaking to the rep we were sent on to "management". This is where it got worse! The man who was "helping us" made it appear all was fine, we would receive the rates we were trying to confirm etc... As we got to the final steps and were finally going to book, over 2 hours later he suddenly said okay your total is now $4,000 more than what we were originally quoted! He claimed those rates were not guaranteed and suddenly the price went up FOUR THOUSAND DOLLARS!!!

Expedia did false advertising claiming that a hotel was 4-stars when I would say it was a 1 star! It had mold stains and it was disgusting! What did customer service do? ABSOLUTELY NOTHING!! They hung up on me and refused to find me a nicer hotel and pay for the remainder amount.

When I made a change in a passenger name, (missing 1 alphabet) the system did not accept it and remain the old entry. When I called the agent, the amount already charged to my card. They said they can give full refund as cancellation was made on the same day. Somehow the second entry was canceled by them without my permission and until now I received no refund! I have made numerous calls and each time there were many excuses and apologies. I spent hours to clarify. Why they put Indians nationals who do not understand English as customer service reps? I am already on my nerve.. and never ever use this. My mistake for not reading Expedia review. I think this a real scam and their plan to rip people off.

I bought a direct flight ticket for 4 people at full price. A few days later, the price went down and we did not get a credit or a refund for the difference of price although it does say on the website that Expedia offers price guarantee. Also, a few days before our flight, they changed our flight from a direct flight to a layover flight. We called to ask them to change our flight or refund us cause clearly the 2 types of flights have completely different prices, but Expedia's incompetent workers were unable to do anything and making us lose even more money... We chose Expedia thinking they offered good prices and good services, but we were completely wrong. Calling 2 days before getting an answer is also one of Expedia's problems. This is the last time I'm buying my tickets on Expedia and I don't recommend anyone to buy from Expedia.

I have spent the last 3 hours on the phone with Expedia based out of the Philippines. They booked my flight for $675.20 which I agreed to and I received my AMEX bill for the amount of $1331.80. Now they can not figure out what happened or how to simply refund me the money they have overcharged. I have an email confirmation of the amount they were supposed to charge me, they have that same amount on their computers, yet I am still waiting for a so-called manager to help me.

I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman on the phone told me that my reservation was cancelled and that the airline I booked with had to re-book my flight. As he was transferring me to the airline, the call dropped.

I booked a flight and hotel through Expedia. When my credit card statement arrived, I noticed I had been charged twice. After nearly 3 hours on the phone (mostly waiting for someone to answer), I was finally put through to the supervisor who informed me that they were aware that there had been a double booking and had cancelled the duplicate flight. Why then, I asked, did they not cancel the duplicate charge? I could not obtain any explanation and the supervisor went as far as to suggest that it was my fault. Talk about blaming the victim! If you book using Expedia, watch your credit card statement! Probably best not to use them at all.

Received an email telling me hotel I booked could not accept my reservation. Was asked to re-book through Expedia, OMG held on for 45 mins, was told someone would call me back. Still waiting days later, rang back and on hold for over an hour while someone in the Philippines took my call, call kept going silent as if cut off. The language barrier was shocking, was told a refund will take over two weeks - why, my money was given the same day. Will never use them again!!!

I purchased trip cancellation insurance in September, but due to the storms in Mexico all flights in and out of Mexico were cancelled. Tried to get a refund and tried to see if we could transfer the ticket to another family member, but Expedia says that they have to go with the airline policy of not transferring tickets. This was a natural disaster and was out of my control, you would think that they would refund the money. They are also requiring us to pay $200 re-booking fee when we decide to use the voucher.

I been using Expedia for years, for the past was some error due to hotel reservation pax but manage to solved it. Booking through them prices are slightly cheaper, maybe 20-30 dollars. However been searching through online and realize there are some sites like Priceline or Zuji selling the same prices too. Worst experience I encounter recently. Had book with Expedia and our traveler info was actually store inside so after booking, we just need to add traveler and the sites will auto fill.

Most horrible experience booking through Expedia. THE CUSTOMER IS NEVER RIGHT IN THEIR WORLD!! It was a terrible experience after waiting on hold for 2 hours, and the Supervisor was no help. They had a price match guarantee which is a lie, horrible!!!

I purchased the travel protection insurance for my trip. I did need to cancel and went to Expedia to request refund. I was told to contact airline directly to get cancellation confirmation and then bring that info with associated fees back to Expedia for the refund. I did as was told and was repeatedly asked (6 times) for me to send in the receipt (which I did 6 times). I still have not had it resolved and feel they do this on purpose to discourage anyone actually obtaining the refund. Who has the time to make multiple hour long phone calls to sit on hold? Luckily I do and will! However I will never use Expedia again and will tell everyone I know to boycott them also!

I booked an all inclusive package for Punta Cana, Dominican Republic for my best friend's wedding on March 23rd, 2015 for June 8-13th, 2015. On May 11th, I realized I had booked a sister resort in Punta Cana, my mistake. I called Expedia immediately, I was then transferred multiple times, I am very stressed and upset at this point, understandably, yet received robotic treatment from every agent that I spoke with. I was on the phone for about an hour and a half only to be told that I need to call back in 24 hours because the hotel supervisor has not been able to give them approval to change the hotel. I then call back for the next 5 days, they keep saying the same thing and even send me a case number, however when ever I call, no agent seems to be able to read the notes of other agents until I tell them the whole problem to every person I am transferred to.

I booked a flight and hotel but had to cancel. No problem because I purchased the insurance I was issued a credit voucher and a promise that a $200 re-booking fee would be refunded if I booked another flight. I booked another flight and when I tried to print my boarding pass the night before the flight the airline said there was a problem with my booking. I called Expedia. They said no problem since I had more than one airline in my booking I would just have to get my boarding pass at the ticket counter at the airport. I arrived at the airport the next morning and the ticket counter said my ticket was booked but not paid for. They suggested I call Expedia. After 4 calls, three calls dropped and over 2 hrs. total on hold I had long ago missed my flight and a supervisor said they were sorry and could book me another flight. Now the tickets are much more expensive since they aren't being purchased in advance and they want me to pay $245 more.

Just booked a client a package trip with Expedia on the 15th of May. The clients are a family of 4 traveling to Maui. They are taking their daughter's friend to celebrate High School Graduations. The trip was booked but they had incorrectly spelt the friend's first name. They did not catch until yesterday. I contacted Expedia to try to get corrected. They put you through to their call center in India. The first time I was on hold for over an hour and they said they were trying to contact airline to see about if there would be a fee. They stated probably $125 fee. While on hold I was disconnected. I contacted Alaska Airlines to ask them about fee. They said they probably would not charge a fee but Expedia has to make the correction request. I then called back to Expedia where I was once again put on hold. After holding another hour was disconnected again. Then a third time after another 45 minutes.

Expedia has failed to cancel my hotel reservation. I have called 5x on 5 different days wasted 5+ hours of my time only to get an answer that they cannot reach the hotel but I have plenty of time to try to get it cancelled. Still not cancelled!

I was told I would have a king bed. It didn't happen. I didn't want smoking either. I called Expedia. Transferred to customer service. Then they pretended they couldn't hear me and hung up. Called again. The wait time to talk to someone was 12 minutes. What a joke.

I purchased a holiday from Expedia. Later found I was double charged for the accommodation part. I checked my receipts statement and found it was definitely double charged. I contacted Expedia asap. They said they lodge a case and check with accommodation soon as the accommodation was verified I didn't stay, twice they would refund me. I was in meantime to email my statement and receipts and then they will get back to me. A day later - nothing, another day - nothing. I emailed they said they get back to me. Then they said the email was incorrect and went to USA site, I should contact the Australian department. I asked can I have that email. I got no response.

Tried booking a flight. Clicked "BOOK".. it read "could not process". I waited to be sure I didn't get confirm email. I didn't. Booked another flight, bc I didn't get confirmation on the screen OR a confirmation email. They charged me for the 1st AND 2nd flight! (Same names, day, location)! Now, I've been on the phone with them for 2 HOURS trying to get my $700 back!!! They keep telling me they cannot refund! How in the HELL is this possible?! On the phone with corporate now... NEVER AGAIN!!!

Four of us booked a 4 day holiday to Istanbul with Expedia, however my mother passed away and had to cancel. I phoned Expedia and after being put on hold for ages they didn't do anything. I asked them to move dates etc, I was being flexible but got nowhere. As for emailing them direct forget it, they just repeat themselves. What disgusting customer care, non existent really. Faceless voices hiding behind each other. They need a total revamp in their training. Boycott this company, there are many better ones out there and unless we as customers do something, they will carry on trading.

This was my first time booking a package through Expedia and more than likely my last. I missed my flight this past Sunday (May 10) due to unforseen circumstances. I called Expedia to reissue my flight for the following day and they tried to charge my friend and I a total of $913 to change it. We had to talk directly to a representative while at the airport who made the change only charging us a fee of $200 to reissue. I also told the supervisor I wanted to shift my package over by 1 day and to notify the hotel that we were coming in a day later and staying a day later.

I usually never write reviews, but Expedia is so **. I just have to get the word out there and hopefully prevent others from experiencing the same as us. I would ABSOLUTELY NOT recommend Expedia under any circumstances. I would advice you to go straight to the flight company or hotel, as the customer service is awful, the staff is untrained and not helpful at all. We've just tried to change our tickets, and we talked to 5 different staff giving us 5 different prices ranging from $200 to $7000. When we said we wanted to go for the option of $200, they said that "Oh you can't do that after all my supervisor just told me". That was after giving her our credit card details.

The flight was fine. We got the rental car but was surprised we had to be charged AGAIN for insurance when it was already prepaid. We got to the hotel which is the America's Best Value Airport Inn and Parking, we checked in. The room was nasty, run down, and most of all has the WORST smell. I immediately called Expedia about the car and room. I demanded refund on car insurance and hotel. We found a better and cleaner hotel. My CLAIM # is **. Supposedly someone would call today but no one did. I will pursue said claim! DO NOT BOOK WITH EXPEDIA!!!

I booked a room through Condo direct (Expedia). Had a terrible experience because they screwed up my confirmation number. When I got to the hotel (Homewood suites in Orlando) I ended up with a smoking room. I specifically asked for nonsmoking. The hotel said they could not do anything about it because it was booked through a third party. This is totally unacceptable. I hate staying in a smoking room. I will never use Expedia again because of this. I would also say the same thing for homewood suites. I would rate both companies as very poor.

BEWARE, DO NOT USE EXPEDIA. I have 2 ongoing problems with Expedia and I advise everyone not to use them: First, when booking flight tickets with them, twice they have blocked far more money on my credit card than the value of the flight (over 1500 USD more each time). When I called, I was quickly told it was a "deposit" in case I damaged the hotel room. I responded that I did not book a hotel. I was then told it was in case I damaged the rental car. I did not book a rental car - only flight tickets. I was then told to contact my credit card company to show them "proof" that too much money had been blocked. I spent quite a bit of time doing this and sent them the proof. They simply never answered.

We paid in advance for this service and were given a voucher which stated return for 2 persons. When we tried to submit to the shuttle company they said the voucher wasn't right but took the voucher from Airport to Hotel. On return we tried to use the other voucher and the driver pointed out that it was not acceptable although the invoice showed we paid for two the voucher was for one on a different day. I have ring Expedia, spent 3 hours on the phone to them, emailed them with their promises to refund. The calls have so far costed me 5+. This company is impossible to get refunds from especially if it is their error. Don't book unless you are happy to lose your money.

We booked an all-inclusive resort for our client and paid $7,226.81 in full for the booking. We received confirmation but then Expedia change the room to a lesser priced room ($4,172.81 less) than what we paid for. Even though we showed them proof, they wouldn't honor it saying it was a site error. We went all the way to the corporate office and they still wouldn't honor the booking. I filed a complaint with the Better Business Bureau. I just think it's wrong for a company to not honor what is confirmed and paid for even if it is a site error.

I tried to cancel a flight through Expedia and that was nightmare. They connected me to someone in India, it took me an hour to explain to them to cancel the flight. I had to make several calls just to cancel the flight. Even then they hadn't canceled my flight because United Airlines was still showing my flight as open. Nightmare working with this company, ever since they outsourced their customer service it's impossible to get anything done.

I booked a ticket through Expedia for my 80 yr old mother to travel to Sicily! When I booked it, it was for a 4 month stay! I was unaware, that she needed a visa, because I thought she had dual Citizenship. I feel as if Expedia should have had a pop up making me aware of this, before I confirmed dates and booked this! They are what the consumer believes, a travel expert!

Booked a package through Expedia to travel to Bahamas. I even purchased a Travel Protection plan. I found that the Hotel I booked is not going to be open for a while, passed my travel time. I contacted Expedia to see what they can do. To make a long story short, without any exaggeration, I've been on the phone with them for 3 days an average of 7 hours a day. Keep getting disconnected or transferred. Still haven't been able to resolve the issue. I now only want to get a refund. Still getting transferred around. There should be a LAW against this. This cannot possibly be allowed. I'm so angry and disappointed.

I made a reservation with Expedia 3/26/15. I called an hour later to cancel, and they refused to give me a full refund!!! The refund policy states "cancellations or changes made before 6:00 on 3/27/15 is subject to a hotel fee equal to the first night rate." At first glance it seems as though you have until the 27th to cancel, but you don't!!! I called to speak to a manager at Expedia and they said it is a hotel fee not their fee. The Expedia manager said she would call the hotel to see if they could get it removed. While leaving me on hold for a while she then said she would call me back. She never called back. I called Expedia back and they said nobody was answering the phone at the property. What??? The Royal Palm a major hotel in South Beach doesn't answer the phone all afternoon??!!

I booked a flight for 2 people on Saturday May 9th, 2015. The total amount for both flights came out to $1093.40. When I tried to complete my transaction I got an error saying it couldn't be completed at this time and to try back later. I went back and tried again and the second time it went through. My husband was worried about being double charged but I checked my bank account and it only showed one charge. On Monday May 11th, 2015 my husband and I tried to purchase something at a retailer and our card was declined. I went online to see what the problem was and saw that we had indeed been double charged for the flights. One of the transactions had gone through but had been split in half, one charge for each flight and the other was still pending.

I made hotel reservations on June 28, 2014 for a downtown Chicago hotel for my daughter's med school graduation. I reserved three rooms for three nights. I received a confirmation from Expedia on that date, another one on November 22, 2014 and a third one, after many phone conversations on May 8, 2015. Each one is the same and states that reservation is confirmed and no further communication is necessary before arrival. The payment was to be made at the hotel (Embassy Suites Lakefront Downtown). I called the hotel on Friday, May 8, 2015, just to ask some questions about the hotel and was told that there was no reservation under my name. Feeling a bit of panic rising, I called Expedia, many times and also spoke to the hotel management. Being that these rooms were for my husband, daughter, myself, 3 adult sisters and our elderly (80's) parents, I felt very responsible for this issue.

I have a flight to Finland from JFK May 28, 2015 which I cancelled May 2 by phone which is an automated call. The recording says "Iceland Air will give you a full refund to your account within 2 weeks, if you this is all you want just hang up." I checked my Expedia account on May 9, and the flight was still booked? I spoke to Expedia agents and help desk several times from May 9th until today May 11. Expedia help desk yesterday said "we can't give you a full refund but 50%", so I said ok. They gave me a confirmation number so I thought everything is fine. I checked today May 11.... and still the flight has not been cancelled. I wanted to speak to the help desk supervisor. After long waits I was hung up on 4 times, 2 hours of being on the phone. Their system is the worst, their customer service people are nice but nothing gets solved. I'll never use Expedia again, they're gotten too big and don't care about the customer!

We left April 29th 2015, for 10 days MB SC. We went Delta out of Ith. NY, from there to Detroit WTF? I was told direct flight. Until I seen itinerary. I specified room, and it was on the wrong side of road so we had to pay an extra $224.00 to be on ocean side. On the way home it was worse, MB to Atl., to Det. to Ith. Never Again.

Booked hotel through Expedia.com.au. Expedia website stated hotel included breakfast, but not whether it is cooked or continental. Clicking on the link only said breakfast included. After I booked it said continental breakfast. Speaking to Expedia on the phone they agreed it did not say clearly which breakfast was included and that I should have rung them before booking. My question was, "Why don't they state clearly what is included". Highly untrustworthy lot. If they were honest, they did not have to behave in this way. Be warned!!!

I researched and booked 1 week at this 4.5 stars (Expedia rating) Tan Son Nhat hotel at the address 202 Hoang Van Thu in Ho Chi Minh City with the knowledge that there is also 3 stars with the same name. When I arrived and check-in they put me over to the 3 stars which was not even 3 stars standard. I booked with free cancellation but when I check-in I could not make change nor cancel it. I felt that I was cheated either by the hotel or Expedia so I spent $20 phone card to make international call since the hotel won't deal with me due to the third party booking.

It's unfortunate. I used to use them all the time. In brief, I booked a package. A few hours later the same package was less money. I filed a lower price guarantee form and they refused to honor it saying that due to some fine print, I was ineligible. Made no sense. I tried to cancel my package, and despite the 24 hour guaranteed cancellation window, was not permitted. I tried canceling just the insurance portion and was told that it was cancelled and that I would get an email in 2 weeks.

My son bought a ticket on Iceland Air through Expedia. He was given incorrect information on the departure date. We called Expedia to change the date. The policy is not to allow changes. So we are out 1200 dollars.

I made a flight reservation online and needed to make some changes. You have to call them to make changes although the reps don't understand English. I spoke to the reps and paid the amount necessary to change my flight. He changed my return and not my departure although they have a recording of the specific dates I asked for. They want to charge me again for the incompetence of the customer service rep. When you call you must wait hours on hold and pray you don't get hang up on when the reps finally answer. Worst service.

We bought a ticket through Expedia. We were prompt to buy the Total Insurance and I did it. Key Benefits: Coverage for trip cancellation or interruption. Reimbursement for lost luggage. We had one stop at London. Due to the airplane delay in Houston, we missed our airplane and therefore we had to wait around 9 hours in London Airport. When we arrived to our final destination, the bag was delayed to the next day (total delay of 2 days). We went back to the airport and they gave us the bag but it was broken and the airline refused to file a claim even though we were at the airport.

Similar to another reviewer, I wasted almost 2 hours of my time on a call with Expedia reps over a very simple issue. I was hung up on both times. Like the other reviewer noted, I am convinced that their agents are told to keep customers on long holds in hopes that they'll hang up, or they "redirect" them, which actually means they will be hung up on. It's absolutely absurd and I will NEVER do business with Expedia again on principle. Absolute garbage.

I booked two airline tickets to Miami and decided to cancel for my own reasons. Expedia page said I would be issued airline credits and pay a re-issue fee when booked. I did not have a problem with that except it didn't say what the re-issue fee was until after I clicked cancel the reservation. If I had known it was going to be almost the total amount of both tickets, I would have never would have clicked cancel. I feel they should have disclosed the 400 reissue fee before and not after I clicked cancel.

Their Agent ** spoke with us over an hour getting reservations in place for a cruise on Carnival Dream sailing out of New Orleans on May 9. In the process we expressed our wishes about rooms, no lower deck, no bunk beds, close access to our sailing partners. All could be done according to her for an upgrade in costs, which we finally did. She tells us we are 3rd or 4th deck, mid ship and our rooms are close. We print our boarding pass this week to get ready for cruise... 1 deck (bottom), rear, all smelly territory, engine noise and little access to ship AND our mates are on other side of ship.

I have contacted Expedia.com in order to book a vacation package to my family to Mexico. While I am on the phone asking for information (with a very SLOW representative), I asked to receive the info via email before I book the package and provide my credit card. The Rep got upset that I requested email and after few times he successfully sent the email. Then the line got "disconnected." I immediately called back and for my surprise the package deal went up $450!!! I have told them that I have an email from 30 seconds ago with a lower rate and that I got disconnected and they didn't care.

I booked a flight to Tokyo (Nov 2011) with China Eastern through Expedia in 2011 (ticket was booked 5 months before departure day). On the G-day, at the airport, I was informed by CE staff that my flight was canceled 2 months ago & I had to take the flight on the next day. This was apparently Expedia's fault because CE already informed all their agencies about the change & I was the only one who showed up at their counter that day. The day right before the departure day, Expedia still sent me the reminding email with the old itinerary!!! Results: Flight was postponed 1 more day, I missed my trip to Hakone & still had to pay the hotel as it was too late to cancel.

Expedia did not book the second night. I believed that they had and I had paid for it. When I phoned they just said only one night was booked. I told them what had happened and they said if it was their mistake they would refund me the additional cost I paid for a separate booking I had to make for the second night. I also had to pay more for this second night, not the reduced rate I had initially expected to get and did get for the first night.

My friend and I had to cancel our trip to Cabo at last minute. I called once and it took me 25 minutes to get someone on the phone. Once I got them I got disconnected. Called back another 25 minutes. After an hour on the call they said they couldn't get ahold of the hotel to cancel and to call back tomorrow. Called again today got through and disconnected. Called again and after being on the call 1 hr and 45 minutes they came back to say they still couldn't get ahold of hotel and that they would promise to call me back in 30 minutes. 3 hours later they never called so I called in for the 5th time and took 35 mins to get someone on the phone. After the runaround for another 25 mins they came back to say I wouldn't get my 1 night stay hotel refund. 5 hours on the phone and for nothing and no apologies or anything for my waste in time. I WILL NEVER BOOK WITH EXPEDIA AGAIN!!

Expedia overcharged me by $21 on a reservation for a hotel. When I called Expedia they kept me on the phone for 35 minutes until I finally talked with a supervisor who said they would reimburse me the $21 only if I spent more time online and set up an account with Expedia. Seriously? Never using Expedia again!!!

First, let me say that I have used Expedia on multiple occasions. It turns out that it works pretty well . . . PROVIDED THAT NO PROBLEMS OCCUR!!! If you have to change your flight, even if you purchased travel insurance, well, then all bets are off! I *believe* I have finally changed my flights (but we'll see after the actual trip!), following my son getting sick such that we'd had to cancel an earlier trip - BUT it took over 1 and a half hours, talking to 5 different people, getting disconnected once, and lots of frustration! Now, I'm not even confident that we will actually have seats on the flights, nor that we will be credited back the airline rebooking fee, as we are supposed to be per the insurance we bought. I have, in the past, defended Expedia to my husband, who flies often and books only directly with the airline; but I can no longer defend them after this frustrating experience of either utter incompetence on their part or acts of deliberately trying to cheat me, their consumer.

Horrible! I booked the hotel via Expedia last night as a guest. Then this morning I called and requested to transfer those points to my existing account. I've been advised to call the hotel direct in order for them to hold the suite as it's no longer available on Expedia. Then have to cancel the existing booking and rebook. I've called the hotel and they advised Expedia should contact them direct rather than me, which I then called Expedia and again they continued to ask me to call the hotel.

I booked some premium economy tickets with expedia. When I changed the first flight leg, expedia downgraded the ticket. They admitted this was a mistake of the operator and that it would be corrected immediately. After 3 promises of this being fixed and "call-backs" nothing has been resolved. As a customer of expedia for a number of years I am disgusted in the company, have spent over 8 hours waiting on hold or ignored!!

I booked vacation to Maui a few months ago. Things changed and I decided to cancel my vacation. My itinerary when I booked state "tickets are refundable". I've called 3 times the past few weeks to cancel. Expedia is telling me airline tickets are non-refundable, even though my itinerary stated otherwise. I've even sent pictures of my email confirmation from Expedia. The upper management said I ALTERED THE EMAIL! I told him I can forward the email from his company. And he said they do not accept forward email. It has to be an attachment! So now I'm stuck with a airline voucher to be used later. I don't want to deal with Expedia ever again!

I booked for my son and I flights and a Hotel through Expedia. For the hotel we booked the most expensive category they offered, called "Suite". Which at the end was a tiny room with 1 bed, 1 sofa, a sofa table, an upholstered chair, a desk and a desk chair. All in this tiny room. When you walk into the room (so called "Suite") you have almost to climb over the chair. When someone is sitting on the desk you can't walk through... This room Expedia sells as a Suite. If you want to contact Expedia you only can do this by phone. Since we are not from the USA, we would have to pay a lot for this call. Our phone is registered in Europe, so that means the call will go first to Europa and then back to the States. If you use a hotel phone there is a surcharge... (I've seen one client was on the phone with Expedia over 80 minutes... imagine if this was us). So I feel betrayed by Expedia.. no way to contact them if you are not citizens, no reaction of a bad review from Expedia.

I had booked a flight from St. Louis to LA for July 15, 2015 from Expedia and purchased the $35 flight insurance in case something would come up, which it did. Not only did this stupid $35 flight insurance not work, but I had called them twice being on hold for at least 35 minutes before an attendant came on the line and when I started to mention the flight insurance, the attendant hung up on me. They are horrible and I will never use Expedia again.

Please please don't buy from Expedia. They are horrible. I have suffered a lot from their horrible customer service. They put you on hold for several hours and in the end, they do mistakes on your ticket!!! This has happened at least three times. Just get away from them.

I have used this service for some years and this is the first time I have had a problem such as this. Used it to book a rental and did not rent the car again and still was charged for car insurance. Then found out that the insurance really does not cover what is necessary for the car rental so had to end up getting their insurance as well on the rental we did get .

The room in Myrtle Beach, SC that I contracted for at Myrtle Beach resort vacations was not as advertised or reported in the itinerary. Expedia has failed to resolve that problem and either return booking cost or provide a credit towards another stay at a different time or place. I have again asked Expedia to try to resolve the problem and they referred the problem back to the resort condo.

Booked a hotel online through Expedia. All fine, received our confirmation email & it inert as normal...arrived at the hotel & we had no booking. Spent 2 hours on the phone with, being transferred & disconnected numerous times. We requested Expedia to find us a hotel room in the same location & pay the difference...they were useless. Couldn't do that. Wouldn't help. We were stranded in the city having to park our car & arrive at our party 2+ hours late. Such a huge inconvenience, we had to sleep in a friend’s apartment's couches they had booked. Have not heard a word from Expedia since no email, no apology, no help! Disgusting! Their mistake they should have organised us some alternate accommodation!!! NOT HAPPY!

I needed a room in Maple Grove for one night and wanted to be close to son. They reserved and charged me for hotel, was not even open for business. I had Discover the charge off my acct. They pestered me and tried to make me take all kinds of alternative, I finally got a room at Comfort Inn and days after, they were still reserving rooms after my stay etc. They had people asking for my credit no. after my stay and back to my home. I of course refused. The hotel advised me they are having trouble with identity theft on peoples credit cards. I almost hired an atty. to sue for harassment and my trip and health were threatened by these people.

If could have picked between being burned alive over and over again I would chose that over ever working with Expedia ever again. The customer service from phones to the so called supervisors, everything and everyone was rude. My money, my time, all treated me huge disrespect. I would never recommend this on anymore, just drive yourself off a cliff and you'll be better off.

I made a reservation for a rental car to be picked up at the Philadelphia Airport. Upon arriving at the Philadelphia Airport and going to pick up the rental car, the rental agency would not accept my debit card saying that they only accept major credit cards, my debit card. I was stuck at the Philadelphia Airport for 4 hours with no way of getting to my destination. A family member had to come an hour and a half to the airport to pick me up. After a 3 hr. phone call, they said my account wasn't charged for the rental. Then a few days later I see the withdrawal from my bank account. Then another 2 hr. call to get my money back which they told me would be returned in 2 weeks. Been 3 weeks and still no refund!!! EXPEDIA WHAT A BUNCH OF THIEVES!!!

About 5 days after booking a ticket for my girlfriend in the UK to visit Canada from the internet... Sadly we had to cancel the flight... Upon talking to Expedia and explaining why we had to cancel they declined any refund, not even a partial one... Several conversations with different members of their employees including supervisors they went from... "It's down to the airline," in this instance being Air Transat... to "oh we can credit you or change the flight for you" to totally no chance of a refund credit or change...

I left out part of my daughter's name while making a booking for a flight. It has been two weeks and I have spoken to 7 different Expedia customer service staff without any resolution. They are very good at apologizing but they have no idea about customer care.

My son is an international student at a foreign University. I booked his return flight to come home over the summer on Expedia. I have been using Expedia for years and previously had a satisfactory experience. The airline with which my son was traveling was a local airline and they advised that no ticket change fee (US$150) would be applicable as he was a student. When I spoke to the Expedia agent, I explained this repeatedly and I requested the cost of the one way portion of the trip that was being amended. He continuously quoted me the full airfare so that I was of the view that the airline cost had gone up and I asked him several times whether the price he was giving was the cost of the 'one way'. He did not answer this question and kept quoting the cost of the return ticket. He was not native speaking English and I got a sense that he did not understand my accent.

I was overseas in Bangkok and decided to book a flight to Phuket before my return to the US. Not realizing Bangkok had 2 airports, I booked it out of the wrong airport. Once I realized, I tried emailing, going through the web. What I saw was there is a 24-hour cancellation policy. On the web right now it says "Find a cheaper flight, hotel, vacation package, rental car, cruise, or activity within 24 hours of booking, and we'll refund the difference plus give you a $50 travel coupon."

I'm not one to openly rant, had my vacation planned to go to L.A. in a couple weeks. Monday 4/27, found out my grandpa isn't doing well. Tuesday, called United to change my flight. Got told I'll have to pay the difference to change my flight to Mexico which INCLUDED the $200 penalty fee to change flights, but was advised to call Expedia for a cheaper flight. Called Expedia, they told me the same thing. (Flight to Mexico is $662-$293=difference with fee included) Wednesday, called to confirm flight change and pay the $300+ that United Airlines & Expedia said it would be. On the phone almost 2 HOURS (10pm-12am) just to be told that the difference would be charged the $200 fee! I would be paying $800+ roundtrip to Mexico!

Booked travel. Needed to make a change to flight. No matter the situation, customers should not wait 90 minutes to speak with an agent. 90 minutes!!! $200 fee to change the time of a flight. Then, required three calls and three agents to use what was left of my credit for another flight. Simply horrible. I would never - and suggest - never use Expedia.

I was on hold on the phone with brief breaks when the connection broke for 5 hours - trying to speak to a representative of Expedia to change a return flight for an airline ticket booked through Expedia (the airline informed me that having made the reservation through Expedia, only Expedia could change the flights). I spoke to a total of five people, only one of whom spoke good English, but mostly I was on hold waiting for a response, either to initiate the process or to find out the cost of the change or to actually make the change. The whole process was terrible. I will never use Expedia again.

I called Expedia on 4/28/15, to get info on a hotel room (Holiday Inn of Folly Beach) reservation for May 21, 2015-May 24, 2015, in Fort Beach, South Carolina, and the man from Expedia (he said his name was **), told me that if I wanted to reserve the hotel that I would have to give my credit card information, and then he told me that there wouldn't be a charge until I actually got to the hotel. ** told me that they wouldn't take any kind of charge from my credit card, because I was adamant about I wasn't sure of the room yet, but he said that it was okay to reserve it.

I have used Expedia to make a booking for a Flight + Hotel. I was not able to complete the booking because the payment was not processed (I was asked to try "different card"). However, a 4-figure "random" amount was automatically blocked from my card for 3 days. Customer support is typically unreachable. I find this agency very unprofessional and will never recommend it to anyone!

The airline changed the itinerary and Expedia gave me the run around for over a week. I spoke to several agents, 3 supervisors (**) and promised a call from senior supervisor **. I was put on hold and made empty promises of call backs and rebooking at least 6 times with a total hold time of about 4 hours. I was "accidentally" disconnected 3 times after 45 min-1 hour hold times and purposely cut off just now by a supervisor ** after almost an hour of back and forth. I requested an additional credit to go towards rebooking my flight on my own and they would only give me a hotel credit which I could not use. I will NEVER use them and advise everyone the same. HORRIFIC experience. I am truly and utterly astounded at the level or lack thereof, of customer service.

Booked a hotel room and paid in advance. I believed from their ads that if price went down, I would get a refund to bring room price down to hotels rate. Called, informed them that the hotels rate on internet was cheaper than I was charged. Informed by agent and then a supervisor that I was wrong. If rate goes down after I booked, no refund.

I have (for years) used Expedia, when I wanted to book a package - i.e. Hotel & Flight/Flight & Car, etc. We recently had to book a flight for my husband, to go to Florida on business. I booked and paid for his travel, and he always checks in electronically. However, on the day of the flight, Expedia showed "Your ticket is not yet confirmed. We are confirming it with the airline and will update your online itinerary within 24 hours." So there was NO # to check in with. My husband went to airport and this was very problematic… but the airline helped him.

I received an urgent email from Expedia on 15 January 2015 advising that my international return flights (scheduled 1 March 2015) had been significantly changed by the airline, and to contact the company immediately. After calling Expedia multiple times to determine what significant ticketing changes had taken place, I found myself on hold for periods of up to 30 minutes while the line dropped numerous times. It should have been a simple exercise to re-book the ticket, however it took 8 calls and 8 hours of discussion and/or being placed on hold with Expedia consultants before I was eventually able to re-book the ticket to the next available flight.

Awful. I tried to order 2 tickets to Los Angeles, an error popped up saying "cannot be processed" but my account was immediately charged for 1 ticket to Las Vegas..? No receipt. No nothing. I was also charged for the flight-insurance for 2 people, so why only charge me for a plane ticket for one person. It took forever (6 tries) to get on the phone with a human being. Now I'm getting my money back in 3 business days? Are you serious? Why did you charge me if my order didn't go through? This is a scam. They just hoped I wouldn't look at my bank account.

We booked our Anniversary Cruise with Expedia on March 6, 2015. We were lied to about the stateroom we would get, the age of the ship, and the dining time arrangements. I have voiced the following complaint to the supervisor at Expedia and since it has been longer than 72 hours I know she has no intention of either passing the information on or the management simply does not care to reply. This cruise was extremely expensive but it was a special anniversary so we booked it.

Expedia caused me to have a near nerves breakdown. I'm 7 months pregnant and after booking with Expedia they cancelled my reservation. I called C.S and all they could keep saying sorry and keep putting me on hold. I was refused employees badge #s and names as well as hung up on several times with no answer to my question. And as quick as Expedia took my money they tell me it will take 3 to 5 days to return my money. It is my belief that Expedia is using the public's money for some kind of financial gain or that they just plain suck at what they do.

I recently booked a Comfort Inn in Nicholasville, KY for a business stay. I do service work and never know exactly how long I will need to stay to complete my work. I booked a 4 night stay, but only needed to stay one night to finish my work at a local factory. I asked the hotel staff what their policy was for early checkout, they told me as long as it was cancelled by 3PM they do not charge for the remaining nights. Expedia however, collects the funds up front and tries to make it sound like it's the hotel policy. They would keep you from getting a refund for unused nights.

I had a Vegas flight booked with Expedia.com that I needed to change my return flight date due to someone backing out of the trip. So anyways my flight was for may 27th and I called them about changing it April 27th so a month in advance. Over the phone the customer service was very rude and unprofessional. The lady told me that my flight was now $557 (was $270 when I first booked it) and after the $125 cancellation fee would cost me $400 more to change it. So this didn't really seem right but I foolishly went ahead and changed it anyways since I didn't think I had any options.

I booked a motel on Expedia and once again I was totally disappointed in what I received; the Luxury Inn in Albuquerque NM is not luxury in any way; I would not recommend this hotel to anyone nor would I recommend that anyone use Expedia to book a motel; their guarantee of the lowest price is felonious at best. I will book my own motel in the future and recommend that your viewers do the same.

I book a Hotel "FOUNTAINBLEU MIAMI BEACH" to celebrate my birthday and anniversary through Expedia. We paid almost $500.00 a night, but when we get there, we required to pay $100 for valet parking, obviously I went to front desk to ask them for a better rate, and they answer me that was nothing they can do because valet in the hotel is another business and they have nothing to do with it.

I called 8:19pm EST April 24th following receipt of an email at 7:29pm EST. Put on hold 3.5 mins into call having entered some data to the recorded menu via my keypad. On hold for approx 30 minutes before I get to speak to person. When I finally spoke to someone I requested to speak to the corporate customer support team as I was instructed to do via Facebook message from "AA" at the Expedia Facebook page, screenshot attached. The girl refused to put me through to corporate customer support and instead asked me all the same questions I was asked on Friday, which I answered. She told me I would receive a credit for cancelling the flight of $1000 and I would be charged a rebooking fee of $300 when I rebooked the flight. What she told me was consistent with what is claimed to be Expedia policy on expedia.com.

My father recently booked a flight to China for me. He misspelled my name on the booking, now my itinerary's name and flight ticket's name does not match with my passport name. I have been calling Expedia 133810 regards my name change. I have been calling Expedia Customer Support from Australia over 7 times. Each time I called, they put me on hold for 50 mins and then hung up on me. I called back, I got the same person answered the phone and I asked what was the reason that you hung up on me. He said they are facing some technical issues. "Surely you can see my number show up on your screen when I rang, did not give me a call back see if i am ok, did not apologize to me". All they said was, "Southern China Airline has closed today. We will give you a call once we reach them in the morning."

I was traveling with a friend of mine: I booked my flight through Expedia and he booked his flight through cheaptickets.com. He got an email stating that our flight has been canceled but CheapTickets had already rebooked him on another airline at approximately the same time as we were supposed to fly out originally. I then contacted Expedia and they were not even aware that my flight had been canceled. They told me that I can only rebook on a flight with the same airline. Then when I complained they transferred me to a supervisor and she was supposedly getting on the phone with the airline, and then they hung up on me. I will never book with Expedia ever again.

I booked 2 separated hotel reservations with Expedia several months ago and was "guaranteed" to receive the lowest price. Accidentally, I discovered that Expedia was charging me approx. $20 PER NIGHT more than other hotel sites. When I called them, I was essentially told "Tough." IF you discover a lower rate within 24 hours, they will issue a refund, they say. BOTTOM LINE - I will NEVER use Expedia again.

I made reservations for 2 rooms with the guarantee that we would have a clean comfortable room to stay. The room was neither clean nor comfortable! They sent me 2 surveys to fill out and they did not read either of them!

After my wife and I booked our airline tickets with Expedia on US Airways for $657.00 per person for a total of $1314.00 for both of us to Hawaii for our vacation in April 2015 this past November 2014. We received a phone call in late January 2015 from Expedia. They explained that a flight on our flight itinerary had been canceled and we needed to move our departure either to a day early or later. We choose to move our trip departure to a day earlier. We thought all was fine until we checked our Flights 3 days before our trip with US Airways and discovered that Expedia had never reissued us our new tickets for our new departure day that was moved up 1 day earlier per Expedia. Expedia had us departing on both the 1 day earlier and the next day with no airline tickets.

I was told that the rooms I booked for two trips were accessible with roll in showers. They were not.

one answers the phone. It's a joke! Got back home and still trying to reach them and no one answers the phone! You are on hold forever! Never using Expedia again.... very disappointed!

Terrible experience with Expedia customer service! Tried to change hotel booking and even though I had a printout of the booking (attached) that shows both Expedia's rules AND the hotel's rules, Expedia's website wouldn't accept the changes (for 3 days in a row). I called customer service and a woman said I'd have to pay the full amount to the hotel even though I was canceling in time.

I am trying to call for refunding my $80.00 insurance money but I am not getting anybody to talk, and I have to hold for more than 45 min. Several times I call and no answer. Please, please call or write what should or where should I call. Very disappointed customer. Thank you for taking quick action.

We made a hotel reservation with Expedia for Holiday Inn Express, Dunedin, FL for four nights, May 16-20, 2015. I cancelled on April 18th and they still charged me a full night's penalty, $131 and some change, I think it was. I'm sure a 30-day minimum was in the fine print, but as far as I'm concerned, a full 30-day advance requirement for a cancellation is ridiculous. I'd just like to see everyone warned, and I want to state that not only will I never do business with Expedia again, but I will never do business with any other travel company that has such an excessive cancellation penalty. Most places ask for 24 hours; I can even seek 3-7 days. But 30 days? Greedy.

I book a package deal hotel + flight to las vegas for 5 nights. They had troubles sending me the itinerary even though I was on the phone with them all evening until 2 AM when I had to leave to catch my flight. They sent me through an itinerary last minute and assured me I could fly. Once I got to check in I was told I had no ticket number issued and that my ticket was never going to be issued EVEN though the full amount was taken out of my bank account for both FLIGHT & HOTEL. On the phone to customer service they informed me that my hotel had not been confirmed however when I called the hotel they said I WAS indeed booked with them. Therefore Expedia charged me for a flight & hotel, however never gave me an actual ticket number to allow me to board the flight. TERRIBLE CUSTOMER SERVICE. So far they have only reimbursed me $797.00 out of the $2,251 I paid for the package. DON'T BOOK WITH EXPEDIA!!!

I made a reservation some time ago with Expedia guaranteed for a room at Radisson Blu Hotel May 17, 2015. Recently I tried to access the reservation confirmation using my Expedia account, using both the reservation # on the original confirmation and the itinerary number given originally. I couldn't find a record on Expedia anywhere using both numbers. Therefore I thought no reservation existed and booked again with Orbitz for same hotel and date. When I checked with the hotel directly, they found two reservations - a double booking. I have spent hours on end trying to access Expedia to correct this mistake with no success.

This is the first review I have ever written, I felt compelled to share because of the multiple negative experiences I have personally received and also have heard about from family/friends. I witnessed my cousin spend over 5 hours on the phone and was hung up on 8 different times while being told "I will put you on hold for the next manager" over a very simple dispute with Expedia. I believe that Expedia employees are told to hang up on people and put them on extremely long holds so that people grow tired of waiting.

10:32a-11:17a FLL->CUN (Cancun). I was charged over $1k for both passengers' fare.

I was told by Expedia agent that they would refund the difference in price that they offered versus what the hotel website offered. The agent said "oh book with Expedia and we will credit the difference per night rate within 3-5 business days". Of course, it did not happen. After spending 30 minutes on phone with Expedia I was told there was nothing that could be done. Lesson learned, always book directly with hotel or airline. Never will I use Expedia again.

I made a booking with expedia.com for hotel room in Murray, KY on Thu. night, 23rd April. An hour later at hotel, the manager said Expedia should not have made the booking since they had no rooms left. When I called Expedia (Manila, Philippines 1 866 599 6674) they said "no refund" even after I explained in detail. There was no language in the booking that I heard about non-refundable booking, I would never have agreed to that. I am attaching screenshot from VISA entry for $67 for this room, which I tried to cancel. ALSO: note their false advertising on internet since their website indicates that a Super 8 motel exists in Murray but there is NO SUCH MOTEL here. **

I booked a $6100 flight for my family of 4 through Expedia. The vey next day, the SAME EXACT flight was $345 cheaper. I immediately called to cancel and re-book. They convinced me to simply use their Best Price Guarantee application for the refund and the difference would be automatically refunded to my credit card. That way I would not risk losing out on the flights. I did. WHAT A NIGHTMARE! They are refusing to grant the refund. First they said I had failed to provide a photo. I gave them a copy of the email I sent with the JPG attachment. Then they said they got the photo but it was blurry. I resent - 7 times. Still blurry. Then I enlarged the photo and sent it in 8 separate enlarged bit. They said NOW they could see it, and they confirmed that the price was cheaper, but they could not issue a refund because I HAD NOT PURCHASED THE NEW FLIGHT AT THE BETTER RATE. Seriously, I kid not!

This insurance should be absolutely illegal. The representative let me know that even if you are dead or your business partner is dead, then you must forfeit all of your or their HIPAA rights and reveal your complete medical history. In the case of death you must pay thousands for an autopsy (yes, you must ask your business partner's surviving spouse) and then submit the death certificate and the autopsy outcomes - some deaths will no doubt be unqualified according to the policy that is absolutely not accessible to the consumer. I will never buy through them again and consider this a public service announcement. I will spread the word, but you are far better off booking directly with the provider. These people should be imprisoned for mandating that consumers forfeit their federal right to medical privacy. Unbelievable.

I called Expedia ONLY because my point card now uses Expedia. I was looking to book a trip to Edmonton-Istanbul, returning from Santorini. The agent asked why the dates were as I requested, I mentioned we were going other places in between. He kindly offered to book our whole trip. Awesome so I thought!! He booked a connecting flight in Turkey, only issue was the connecting flight was in another airport 1 hour away. We would have to get our luggage, find a ride to get to the airport within a 2 hour window.

It was getting toward evening, I used Expedia's Mobile app to check hotels in the area that I was traveling in. Found a Baymont Inn and it had only 3 rooms left so I attempted to book the room using their mobile app. Entered all my information and pressed the key to send and got back an error message and it indicated to try again later. With that error message, I assumed that it was not booked. I drove around and found a hotel. In the morning, a message came up on my cell phone indicating the time of checkout at the Baymont. So it went ahead and booked the hotel!

When I purchased my flight, Expedia advertised cancellation insurance for an extra $50. I purchased the insurance. I had to end up cancelling my trip because of an illness. They would not let me cancel through their website -- I needed to call. I called and the robot that answered didn't recognize my phone number even though it's the phone number I used. I got the "sorry for any inconvenience" response. My itinerary number worked.

I planned to fly to Florida in January to join cousins who had rented a house there for a vacation. I purchased my flights through Expedia and added travel insurance in case either they or I should have to change or cancel our travel plans. Interestingly, I never saw any details of the insurance on the website and never received any details in a follow-up email. Nevertheless, I assumed I was covered. Then one of my cousins fell ill shortly before the trip and had to undergo surgery, so they had to cancel their trip and, since I was going specially to see them, I cancelled my trip, too. Completing the paperwork for a claim with AON Affinity, the insurance provider, was a nightmare that took many, many weeks. And at the end of that, AON rejected my claim! They said that cousins didn't fall into their definition of either a close relative or a travel companion, so I wasn't covered!

I submitted 2 best price guarantees to Expedia within 24 hours of purchasing each respective flight. Expedia never responded and when I reached out, I was told the only way to reach that department was via email. Every email I sent asking for resolution was an auto generated message stating their inability to call and to call the 1-888 number if I still had issues. Expedia outsources their customer service to the Philippines. It's so frustrating not to receive pertinent feedback from the customer service department, being given an answer as trivial as "That other department doesn't have the capability to call." Customer service is terrible, although I will say most people maintain their courteous robot responses. Any other price finding company would be as good, if not better than Expedia.

Dreadful experience. I booked a hotel room in Marrakech for a family room. When the confirmation came through it stated a double. When I questioned this I got no response for two weeks. When I finally got an email it was to say I now needed to pay more than double the original amount paid for the room to put a mattress on the floor for my children. I said that this was not acceptable and I would like a refund. Since then I have heard nothing. No response to emails and promises of being called back failing. We have had the holiday and yet still no response. Absolutely dreadful and a complete con. Be very careful if you are using this company.

Horrible. Expedia really represents a new low in customer service. I received an email to call their customer service because an airline made changes to a flight, but it is impossible to make any progress in regards to communicating with this company. Every time I called them, the automated message said that call waiting times are longer than normal. How can it be "longer than normal" if they say it EVERY time? Each time, I had to wait over an hour regardless of what time of day I called. On multiple occasions, my call was disconnected after waiting over an hour. Their customer service representatives speak poor English and put me back on hold several times. Also, the music they play while you wait is blasted at a really loud volume. I have never encountered a company that mistreats its customers as badly as Expedia. I will never do business with them again.

Booked a trip. Cost $1011 for two air tix plus insurance. Was unable to complete booking online despite three attempts and valid credit cards. Contacted customer service per email. Was told the issue could not be resolved online and that I needed to CALL cus service which I did. Was on the line for 82 minutes. First customer care rep, then her supervisor and then his supervisor. Was told I could not make the booking because the prices were being updated electronically by the air carrier AA. Rebooked the flight for about $40.00 more and intend to sue Expedia for failure to honor a contract.

While planning a trip to Austin, Texas in January of 2015, I found the best price for my flight through Expedia. I was extremely happy because it was over $100 less than everywhere else! Well, that excitement ended when I left for my trip. Upon checking in at the airport my checked bag cost me an additional $25 even though I already paid that when I booked my trip. Then when I was coming home, NIGHTMARE!!!

We booked a two week trip through Expedia including flights, hotel, and auto. We paid additional for flights that were the most conducive to our itinerary. First, Expedia emailed us to tell us our departure flight had been cancelled and if we didn't contact them we would be placed on a different one which was far less conducive and was not non-stop (remember, we paid a premium for non stop and the time of day we were seeking). We phoned them and they told us that we would have to pay and upgrade fee to get the time and non-stop that we wanted. We argued with them to get the fee waived.

My partner and I have booked a holiday in Venice. We are fully paid up. However, even though customer handling team have finally agreed that we have paid the bill in full and have sent us an email to confirm that, Expedia continue to take money from my partner's credit card. He has to wait on the phone up to an hour at a time to try to sort out with customer management each time they take money from the card. They can't even get the amounts agreed for the holiday correct.

Expedia confirmed air reservation by email. Without notice cancelled. Price differential $600.00. Spent hours on hold, calls not returned, finally got past 2 levels of call centre employees to management who resolved a clear cut issue on their side. No one took responsibility or apologized. Brutal customer service, and I've booked 20 plus flights. Avoid!

I booked my husband and two business associates a room at The Westin Guangzhou as they had to stay one more day in China. I have written confirmation that I paid AUD$428 for a room for three people (2 double beds and a rollaway bed which Expedia's website ad said the hotel can provide). When I proceeded to book right under the price it said "No surprises! Here's the total price (all additional charges included):" which reassured me all was in order as it could not be any clearer then that. I carefully read inclusions and this is why I did not make the booking with other hotels when they said otherwise. Then on check in at the reception desk my husband was informed he had to pay an additional $73 for a rollaway bed. I was furious as for over $500 for one night we could have made a lot of better choices for fantastic rooms at other hotels for three people that would have included breakfast too.

Before booking my flights for my family (4 tickets), I called Expedia and checked that if I paid the insurance on the tickets, I will be able to change my tickets if needed. And actually it was a big lie because when I called them to change the return flight date, they returned back having ton of excuses and they want me to pay 600 USD for changing fees - which is not acceptable at all.

I booked 2 rooms in Vegas for a week for myself and a friend through Expedia. Expedia immediately charged my card for $2500. When I got to the hotel, they had no record of my reservation. I then checked my emails and had nothing. Within an hour, I got an email from Expedia telling me my reservation had been cancelled and they couldn't tell me why. They also told me not to call them about it, to only email. They still have my funds. I had to borrow money so that my friend and I had a place to stay. Called Expedia, they promised to call back. No return call. Called Expedia again, they said I'd get a call back in 3 hours. Still nothing. This company is a joke and they should be punished for their actions!

I really thought Expedia would make travel easy, as they advertise. I tried booking a simple flight from PHX to Toronto and went through payment and everything. It said it was processing and would send me a confirmation number which I never got. So I call Customer Service thinking they would help me, someone in another country answers with the driest tone and gives me a new price. I explain that I booked with another price, they tell me it's changed and on the website they confirm as well.

Expedia has to be the most cut-throat online business that I have ever run across. I made a reservation online and inadvertently selected the incorrect dates. Reflecting back on the reservation process, I do not recall entering any dates. When I received my email confirmation I noticed the wrong dates were entered. I immediately called Expedia to try to change the dates.

My boyfriend and I booked a package resort vacation to Cancun, Mexico (this includes flight + resort). The traveling dates were April 2, 2015 - April 6th, 2015. Upon reaching the resort we were notified that we did not have a reservation for the night of the 2nd and our hotel stay started on the 3rd. We were stranded in the middle of Mexico because Expedia could not issue our tickets properly and given that this is a packaged deal, the error was not on our part.

Spent hours on the phone with a rep with horrible service trying to book a flight for 2 people from Seattle to California. The site wasn't working properly, which forced me to work with the rep. Never again. I would rather pay an additional $100 than work with Expedia again. She told me that even though my screen looked incorrect that her information was accurate. That's on me, I should have never trusted the rep, but after 2 hours I just wanted to be done with the booking. Turns out that the information wasn't accurate and it's taken me weeks to get things sorted out. Expedia has provided very poor customer service. I've spent several hours trying to call to have the errors resolved. Each time I call I get hung up on after 30 mins of waiting for a rep. It's been a terrible experience, which I won't be repeating.

I called +114047288787 from Panama to get two hotel reservations (Riande Aeropuerto Panama) cancelled because that trip was cancelled because of my wife's 96 yr mom went to hospital in grave condition and my wife needed to get there, which meant that our vacation trip was cancelled, which included the two reservations at the Hotel Riande. The Expedia agent put me on hold so he could call the Hotel Riande for approval. After waiting 15 minutes, someone disconnected us. I then called Expedia back to talk to the original agent (**) but the new agent told me Expedia didn't allow connection to the original agent. He said sorry after I asked him if I had lost the $250.

We booked a holiday package (hotel and flights) to Vanuatu through Expedia for August this year. Since cyclone Pam hit the pacific island and caused mass destruction the hotel we were booked into has closed for at least 6 months. Month later there is still 100's of thousands of people without safe drinking water, not the sort of place I will be visiting with a 4yr old for many years to come.

Booked a room in Port Angeles WA through Expedia. They charged $76.17. When we asked at the hotel what it would have cost had we booked directly with them, it was $57. WHAT A RIPOFF. Would I recommend Expedia again? Would I use them again? HELL NO!

Expedia would not change a booking where they had given me the wrong dates. They said that there is nothing they can do! From now on I shall go to a local travel agent so that I can speak directly and see what I am getting. I cannot recommend Expedia.

Didn't get the usual check-in notice the airline sent to Expedia to send to me. Missed my flight. Called customer service, waited for over an hour to talk with someone and another 45 minutes waiting while I was told that they were checking airlines for availability. Was finally told that I had replacement tickets at no cost. There was no confirming e-mail I was told would arrive within 15 minutes. And, there were no tickets - had to buy new tix from the airline. Tried Expedia's contact portal. Emails immediately returned for "e-mail error." All access effectively blocked. Zero customer Service. Zero customer satisfaction. Not only not recommended, but should be affirmatively avoided.

I booked a surprise trip for my partners 50th birthday. The online info was unclear, so I called Expedia who booked on the phone. The price was higher than advertised and actually went up by 20 per person during my conversation. I had to change the dates. They booked the wrong flight day, it did not match with the hotel. It took me two weeks to find this out as they would not confirm. Trying to change to the correct details has taken another week so far with me calling and emailing every day. Still not done. Empty promises to deal with their mistake, when you can speak to them. Telephone cuts you off to customer services. Only got through by phoning the sales dept. and lots of waiting while they transfer you here and there. Never, Never again...

I booked a trip online this morning around 10:30. When I received my itinerary the return flight was entirely different than what I selected. It took me 2 hours to finally get to talk to someone. On 2 occasions I was disconnected. When I finally got to speak to a person, she was a complete idiot and wanted to charge me for Expedia's mistake. When I asked her what the total bill was she hung up on me. I will take my business elsewhere in the future.

Spent hours on the phone over a three week time period trying to resolve a cancellation. Each call took at least an hour and my issue has still not been resolved. They have the most incompetent staff and I will never use them again. Pure torture!

Nectar Expedia - having save my nectar points and wanting to use them for a holiday break, I have been referred to Expedia. What a terrible experience. I will not be going this route again. First Expedia took my voucher and then did not apply it to the hotel. So I try again this time another destination another hotel. Yes they can see my voucher 140.00. After 4 hours on the phone they tell me (Expedia) "we have a technical problem we will call you back in half an hour." Of course they never did.

The night before our trip to NC, I tried to get a hotel with expedia.com, but it said that I was not fast enough to get that deal. I tried again, and was told the same thing. No ability to print off a confirmation page, no confirmation page presented, no indication that the transaction even went through--just said that I was not fast enough. We left for our trip. When I get home and check my account, expedia/hotdeals has taken out my money!!! I called, they said there was nothing they could do. We stayed elsewhere of course because they told me I wasn't fast enough.

First they guaranteed lowest fare rebate. I was alerted to a low fare via Tripit and Expedia told me to call Spirit and Spirit told me to call Expedia. Never got guarantee! Next after purchasing the trip when I tried to get seats via Spirit every seat had an additional charge of at least $38.00 for the worst seats, and carry-ons were an addition $70.00. When I went to cancel the trip they said I had to call the airline who wanted to charge me another 240.00 to cancel but leave a 90.00 credit on my account for future travel. Expedia is a scam!

So let's talk about our experience shall we! 4/09: My friend and I check into the hotel. The day shift staff was pleasant. After a few hours, we noticed that there was water around the toilet. We told the staff, they sent someone. Later that night the same thing. The receptionist told us to tell the staff in the morning and they will switch our rooms. 4/12: We were told there were no rooms available to move. Later that night we complained again. They moved us to another room AFTER trying to make it seem like it was our fault they didn't note our account.

I have called Expedia over 20 times in regards to the airline changing my flight, and every time I call the wait is about an hour and then they make me stay on the phone for another hour while they talk to their support desk and contact the airline. And sometimes the calls have been dropped and other times they are unhelpful and don't fix the problem, so I have to call back again. They say that if the airline changes the flight then you can change it again at no charge, however every time I call they tell me I will be charged. I will never ever use Expedia again, they have caused nothing but stress.

I booked a hotel through Expedia in December and received a confirmation email that it was confirmed. Until today (April 10th) when I called the hotel and turns out they do not have my reservation. I contacted Expedia and they were to resend it to the hotel, however when I called the hotel they said they never received it. I proceeded by calling Expedia again and speaking with a manager who talked to the hotel and it is now full and they are unable to process my reservation that I made 4 months ago!!!! This is absolutely ridiculous and now I have no hotel to stay in for my planned vacation that is only a month away! All the hotels left are out of my price range. They claim I will get a refund, but I will have to wait for that money to be refunded to even book another hotel.

I went to book a vacation package with Expedia a week ago - when it came time to purchase, the cost went up from the quoted website price $300 at the time of checkout. On 4/9, I selected a different package with Expedia. Price at check out went up approx. $300 at the time of checkout. On 4/10, I searched Travelocity for same package as Expedia (these companies are under the same parent). Once again, the price was $4884 online and $5136 at check out. I was told the same thing. The price suddenly went up. If that was the case and it had gone up on 4/9, why wasn't that $5136 price showing on the website on 4/10?

Doing business with Expedia has been one of the worst experiences of my life. I am a single mom and my son joined the army after high school. He was due to graduate in March. There are circumstances that cause soldiers to miss graduation. Because of this I purchased the higher of the insurances offered. My son was injured and was unable to attend the ceremony. He was then sent to a physical training facility.

I booked a package deal with Expedia. I later found that same exact package for less price. As per the Expedia Best Price Guarantee, I filed a claim on their website less than two hours later. As per the instructions, I attached screenshots validating and showing the lower price and details. Once I submitted the claim, I was advised that Expedia would get back to me within 48 hrs. After several days of not hearing from Expedia, I contacted their customer service again, who stated they would get back to me within 24 hrs. They finally got back to me after 72 hours, I was advised that they had no record of my claim. I then called customer service and was directed to e-mail screenshots and evidence of the claim I had filed since Expedia had no records. I e-mailed Expedia screenshots, photos, e-mails and other records demonstrating that I filed a claim.

I found a charge for an airline ticket on my bank statement. They bought tickets for $581.71. I called Expedia. I was on hold for 90 plus minutes so I hung up and called back the following day. Now I choose the phone option to have somebody from Expedia call me back. Twice they called. Both times, there was nobody on the line, or just remained silent. I had a similar incident many years ago. Some clown stole my credit card numbers and bought Amtrak tickets to Charlotte N.C. I notified American Express. The following day, I received a phone call from an Amtrak police officer. They caught the guy trying to return from Charlotte N.C. See? American Express stands behind their customers. Expedia - forget them. My son was using them for hotels when he went snowboarding upstate N.Y. I will never use Expedia again. They are horrible, to say the very least.

1. Expedia sent an urgent Email that my international flight details had been changed and to contact them immediately. After going through the paces for >30 minutes I was placed again on hold, and another representative came on the line and started all over! - as though I'd never called. He kept saying things like "we'll have to reroute your entire return trip... it looks like this flight you were on is full now". After an hour it turned out that one leg of the flight was delayed 30 minutes. Simply that.

I've been using Expedia services for years...or trying to...In the past they used to send me e-mails with 50% off hotels and I would be able to get this discount with no problem. However, now every time they sent me e-mails with discounts and I try to use it, it's a lie! They offer you exactly the same price as in their website. They make you believe you have a chance to get that super deal, but when you try to book it, you see only regular rates.

I booked a ticket with Expedia in October 2014 for $1057.70. The online website stated "If you cancel your ticket within 24 hours, you will be given a full refund," and so I canceled my booking within 24 hours. And now, the website said that I will be receiving my full refund within 2 billing cycles, however, it’s been 6 months since this incident happened, and I STILL haven't received my money back. Is this the type of service Expedia gives to its customers? I have contacted Expedia numerous times, more times than I can count now, and every time, they have different responses. Sometimes the representative says Expedia never charged me. When I press the issue more, they finally agree Expedia did charge me, and then they tell me to contact the bank, which in turn tells me to contact Expedia or the airline directly.

I used Expedia to make a flight reservation to Alaska. On Monday, April 6th, I received an email notice that there were changes to my Expedia itinerary. I immediately called and found out that US Airways had cancelled the flights for which I was scheduled, so I needed to reserve a whole new flight plan. I spent 2 hours with Expedia on Monday the 6th, which involved 45 minutes with the first rep, who then for some unknown reason forwarded my call directly to the airline. I had to hang up and start the process over again. The 2nd call had a bad connection so I hung up, placed a third call with them and finally, after 2 hours, had secured a new flight plan for my Alaska trip. Or, so I thought. I was told that I would receive an email confirmation, which I never did.

Recently booked a hotel for Expedia at the Crystal Casino in Compton... I know, what do you expect... Well when using sites like this one is expected to have decent hotels. The Hotel was disgusting mold in the bathroom, beds were old, air was broken, the place was unsafe all the way around. We were approached in the elevator by what looked like heavy drug users. We called Expedia telling them how unsafe we felt, explained the conditions and they said there was nothing they could do for us... Are you kidding me? I have always used Hotwire and have never encountered an experience as we did the place was unsanitary and unsafe, why would you force me to stay there... some may think force? Yes force, I was on a budget and would have been better off sleeping in my car. Never again Expedia!

About six weeks ago I bought a ticket through Expedia for Copa Airlines traveling from Guatemala City to San Jose Costa Rica. I bought the ticket for a friend and accurately used her passport names. The confirmation from Expedia accurately contained the names. However, when we confirmed the flight with Copa we were informed that one of her last names had three letters omitted and that she would not be allowed to board the plane. The agent at Copa offered to correct the mistake for $50.00. I contacted Expedia and I was told that they could make a note on the Copa computer correcting the mistake. That agent then put me on hold and 25 minutes later I was disconnected. I called Expedia two more times and re-explained the situation to two more agents who then checked on things and again put me on hold where I was again disconnected after about 25 minutes.

I searched online, noticed Expedia seemed to get the lowest cost flights, so, I proceeded to ATTEMPT to book the flight, but that didn't work, so I called them. They said I could save if I booked the hotel with them as well. I EMPHASIZED this is a working vacation, I would need GOOD internet access and room to work. They booked me a room with NO DESK. Because they didn't want to deal with me, THREE TIMES they put me on hold for 2 hours. After two hours, the cell phone company disconnected my call. After the third time, I figured out they were NEVER going to help me. Expedia is just a scam. Call the airlines or use a real travel agency.

My flight price dropped $300 a week before my flight. When I called Expedia, they said they could do nothing. I contacted the airline directly, United, who told me had I bought the ticket directly from them, they would have been able to give me a travel voucher for the difference, but as I got the ticket from an agent, there was nothing they could do. I'm on hold now with Expedia waiting to talk to a manager, but I've been on hold waiting for either the first rep or now the manager for 70 minutes, then the line cut.

I booked a trip, one of three in the past year, but this time I had a problem. Expedia's customer service is a joke. They hang up on you, place you back on hold, anything except address the problem. Find a better place to spend your money.

Booked online car rental thru Expedia for ten days. Returned car after first day since we were able to borrow a family car. Tried three times to reach human help. Online automated attendant would go silent and disconnect. The same would call back and not talk or respond to voice or keypad. One human called and when I said I wanted to return car early put me on hold and never came back on the phone. I hung up after ten minutes. Absolutely a miserable experience. We returned car. Now we have to somehow get credit back from Expedia.

I used Expedia in the last 7 or 8 years. The service have been all fine. Lately I tried to book my vacation to Florida and Caribbean islands. They messed up big time: (1) cannot book a flight with published air fairs; (2) long holding time without update booking status (for more than 24 hours as claimed) then old told you the booking didn't go through; (3) extremely useless, incomplete offshore customer support; (4) put wrong, duplicate charges on my credit cards. From now on, I will try to avoid to use other services.

I booked a reservation at a hotel for 3 nights (the blanks I filled in said "check-in" "check-out") and when I received my reservation confirmation it contained an extra day at the end of my stay. When I noticed the error I called and spoke with a customer service person and was told the only way this can be changed is to cancel my entire reservation and then start over. They literally say they do not have the ability to "alter" an existing reservation! Which would have been fine except that the hotel was booked for that time and therefore if I did that I wouldn't have any nights!!! So basically, I've been "had" and I'm out $175.00 for a night I'm not staying. I'm done with Expedia!

After being charged by Expedia as normal, the hotel also charged me for the same 3 nights (although a much larger amount) since they had taken my credit card details in case of extras. After receiving no response to my email query regarding the double charge, except the standard "we aim to respond within 48 hours," I embarked on a series of phone calls where Expedia ranged from denying it was their problem to saying they would get back and never doing so. I am left with no choice but to dispute the payments through the credit card company and never deal with Expedia again.

I booked a hotel The Stand Palace in London Sept 8th for 3 nights... no cancellation price given.. I went to the hotel site and for the same price you could cancel up to 1 day before arrival and they had a 15 pound credit. EXPEDIA is a rip-off....

Expedia changed our villa reservation in Terramar Estates, in Sousa, Dominican Republic, to a house at Lomas Mironas in October 2014. We arrived in March 2015 expecting to occupy said villa. Couldn't find the contact **. Telephone numbers didn't work. We tried calling the after-hours contact at Expedia ** who went home already (it was 6pm!). Turns out the reason we couldn't find ** is because he went missing in November 2014 and his business associates are in prison for fraud. He is presumed dead (thanks Google, for the updates).

We rented a car through Expedia with Dollar rental. We were quoted in Canadian dollars and when we returned the car, we were charged in US dollars. After contacting both Dollar and Expedia numerous times, I still have not had resolve. Expedia customer agents ** both agreed that action would be taken. Neither would give me a case #. Both said that I would be contacted within 2 business days. That was Mar 17th and Mar 24th. It is now April 06th and no call from Expedia.

I booked hotel for a wedding April 2015. I received no confirmation email then received instead an email inquiring about their service. I have contacted the hotel to cancel the booking but need to use Expedia's site. Thankfully the review email I was sent had my itinerary number on it but when accessing the site to cancel it, goes into a blank page! When I access the questions and get their contact number, the phone number is no longer valid. Back to square one!!! I will never use this site again! Ever!

I booked a hotel for my husband and was assured I would receive the lower price I had seen on Priceline. I received an email a few hours later saying I did not qualify for the low price guarantee because there were no rooms available at that hotel. That was false, there were in fact rooms available. I cancelled my reservation with Expedia and re booked it with Priceline for a savings of $157.00. Now let's see how long it takes Expedia to refund my money. I will never use Expedia again. In regards to calling the hotel directly. They would not offer me a discounted price.

Expedia made flight reservations and then CONFIRMED me into hotels - even though I was staying in local residences in other cities. That is a MISUSE OF MY CREDIT CARD!!! They refused to fix it via email, requiring a phone call. Today the phone-wait was 59 minutes to be able to fix their screw up! NEVER AGAIN WITH EXPEDIA.

It seems that Expedia has gotten so large and convoluted that they can no longer effectively manage and serve their own customers and partners. I work for a hotel and unfortunately constantly have to make daily attempts at reaching someone at Expedia to fix a mistake that Expedia made. They make it very difficult to reach a customer service representative and the usual hit 0 until someone answers method no longer works as they will just proceed to hang up on you and make you go through it all again.