Expedia Reviews

The morning of Day 2 which was a Monday I contacted the front desk asking why no one ever showed up... they advised me they would have someone come clean right now (problem resolved). Monday July 13th approx. 11pm I was on Facebook and I noticed a friend from high school was visiting Punta Cana. While conversing I asked my friend if he wanted to come enjoy the disco (resort night club). He said, "Sure." Long story short I called the front desk and again it was a major struggle communicating. I asked how much for outside guest to enjoy the disco. They replied 43.00 USD. My guest arrived and the resort said the cashier was closed so they can't accept any passes. The only way is for me to pay for an additional guest... Seriously??

Following day I made a complaint to the resort guest service manager Sandra... she asked me to write a statement and she will follow up with me... No response, 3-4 days went pass. Just to add no one at the resort - workers, guest, and management speak good English... I knew nothing about the resort, it was such a headache b/c I spent more time using my google translator than actually enjoying my vacation. On Saturday July 18th approx. 10 pm I entered my room and the restroom was leaking brown smelly water from the ceiling. I contacted the front desk and they said they was sending someone right away. No one ever showed up. I eventually fell asleep without a shower because the restroom was gross and smelly.

That morning I woke to hell, the brown stuff was everywhere and it smelled so bad. I contacted the front desk and they said once again, "We are sending someone." 3 hours passed, still no show... by now I was completely frustrated and angry, called them, demanded for a manager and maintenance finally showed up, opened up the ceiling, the water started draining even more and then they just left. By now the restroom was just a poop hole and smelled awful with the ceiling wide open. I put on clothes, went to the front desk requesting for a room change. The guest service manager said, "No, you can't switch room, we're sold out."

My issue with 5 of the 8 days at the resort, I've been trying to contact them via WEB, PHONE, EMAIL. Absolutely no response at all... well, just automated emails from the online department prompting me to contact customer service with 30-40 min wait times... I had no cell service, the resort would not allow me to use their phone and my room phone was almost .50 a minute. This was a nightmare. I wanted to just cry because this was a needed vacation. I work sooo hard and just recently lost my grandfather... this was just horrible, even the Expedia+ blue reps at the resort was unable to resolve anything. They just said, "You need to speak with Expedia directly."

On Monday July 20th I had enough, couldn't take it anymore and checked out of resort... booked a room in Punta Cana and flew home the next day. While waiting for my connecting flight in Miami I finally got through to customer service with Expedia. The rep showed no concern, it sound like she was reading a script and stated she would give me a 100 coupon for a trip in the future for the inconvenience... whattt? Are you serious? Y'all abandoned me 1000s of miles away in an unsanitary situation... I ended my much needed vacation 5 days early, paid 300.00 USD for a flight change, 100 for a taxi service not including the 2000.00 resort package.

I then asked for corporate office. The rep advised me they would contact me in 24 hours... it's now been 72 hours, still no call back... as I type I am now making my 4th attempt to call them because I was disconnected twice... this is a nightmare. So unreal. I'm just going to pray and whatever happen, happens because this is emotionally draining me to my core. Sorry for the grammar, I'm so just upset. I have video and photo proof of the horrible experience.

It seems that once Expedia has your money, you can FORGET about any sort of customer service. In the last week, in trying to fix THEIR errors: On hold for an hour, only to be disconnected (Multiple times); On hold for an hour, waiting to be transferred to a "Supervisor" only to be disconnected (Multiple times); Told that I would be called back versus waiting on hold for another hour-plus, only to never receive that call back (Multiple times). Expedia is great… unless you actually need to talk to a human being and receive some assistance and service. I am literally begging for some help from someone who is not reading a script and who can actually help. Otherwise, I am afraid you've lost a frequent customer, Expedia. PS: I've spent another hour on hold and been hung up on, again, since starting this review.

Expedia flat out stated that they would not pay the fees if I cancel the flight and that they would help me book another flight... that I had to pay for but would not reimburse the fees. Ridiculous.

The next week things changed again and my wife decided we should go ahead and get a room because there was not enough space at our son's home. We asked about the original location we had picked which was the La Quinta Inn near the airport. He checked for us and told us he would be able to confirm a reservation for those dates at that same location. He offered us a package deal of $652.95 for 5 nights at the La Quinta near the airport. Which we decided to take.

Once we finally did get to the La Quinta at the Airport location to check in on 09/24 we were told by the front desk that the reservation had been canceled by Expedia and that once again we did not have a reservation. In reality, Expedia had incorrectly made a reservation at a 2nd La Quinta location in Tucson which we were not aware of. When we had rescheduled our trip with Expedia we had specified that we wanted the same reservations as before at the Airport location. We had no idea that they had made reservations at the WRONG La Quinta location in the same town. Fortunately the hotel said that was not a problem because they had several rooms available and she would just charge it directly to our American Express card.

After staying 2 days we decided to stay with at our son's home and were told it would not be a problem to checkouts days earlier. We were then charged by the hotel $138.46 for 2 nights. We were also charged by Expedia the amount of $652.95. We have been trying for almost a year now to correct the problem but Expedia has refused to help us out. We have made several calls being on hold for several hours only to get nowhere with Expedia.. I WILL NEVER USE EXPEDIA AGAIN AND RECOMMEND YOU DO THE SAME.

After a month, I received a rejection from the motel, stating they offered me a fan. No fan was offered and had there been a fan it would have been of no use as the windows had no screens. Expedia is of no help claiming the Motel sets the policy on their website. Policy is no cancellations, but no mention that the Sea Otter Inn is not air conditioned. Basically, fraud. My advice is to stay away from Expedia as well as the Sea Otter Inn.

UPDATED ON 09/24/2015: On 07/21/15, I wrote about a bad experience with Expedia and the Sea Otter Inn. I filed a complaint with American Express in order to get a refund. Expedia has never commented, just forwarded the complaint to the Sea Otter Inn and forwarded the answer to American Express. I contracted and paid Expedia, however, they relied on Terms & Conditions listed on the Sea Otter Inn website. After three rounds of the Seas Otter spewing lies: They did not know about the problem, I should have contacted the Front Desk and had I contacted them they would have made arrangements, I gave up. These people are completely unethical and dishonest.

I also was upset with American Express, as they were not taking a stand with Expedia and threatened to cancel my Platinum card that I've had from 1975. That got their attention and they ultimately gave me a $240 credit. While it was only half of the charge, I accepted it and put the matter to bed. My advice to anyone dealing with Expedia is CALL THE HOTEL AND MAKE YOUR RESERVATION. DO NOT DEAL WITH EXPEDIA! My advice to anyone considering a stay at the SEA OTTER INN is GO TO ANOTHER MOTEL!

The next day while checking my bank balance I discovered that he had charged me twice for the airfare part of the holiday package. I also found that he had not sent me the promised email confirmation. The first worrying thing was that I could not call the customer care centre because I had not received the confirmation email. I had to call Sales and be transferred to Customer Care. A number of times I was disconnected between the transfer. When I did get to speak to someone it was in India and many of the service people were very hard to understand.

About 5 calls later (using an international SIM from a remote tropical location) I was assured at first that the double charge was a normal process, that it would be rectified asap, but then the customer care people became more evasive saying that there was no evidence of a double charge, and that they would call me back in half an hour which never happened. I advised my Bank and had them give me the procedure for requesting a refund from Expedia.

I tried again to resolve the matter on my return to Australia by calling the main number and going through the same convoluted process (still not having received any email confirmation) got onto the Customer Care section (again at the call centre in India). I was first told that neither my email address nor the telephone number I had given matched the package number and so no information could be given about my problem.

Somewhat exasperated I asked the Expedia staff member to explain how I could have a number and all the information about my holiday and had been charged for both the flights and the hotel but that I could not access any of the information. She agreed to speak to her manager and finally got back to me agreeing to send me a copy of my booking.

On receiving my booking I saw the problem immediately. The original staff member had entered a fabricated email address and contact number had entered an incorrect profile name for me. He had also debited my Bank account twice. Thankfully I now have the correct information BUT a few things continue to worry me. First this operator whose name I did not get has all my correct contact details. I imagine he knew that I would never be able to access this booking with the sort of profile he had entered. Second he has all of my Bank details and there are a number of attempts to debit it that have not succeeded. Third despite promises from Expedia the second charge for the flights has not yet been refunded.

After reviewing the complaints about Expedia on this site I cannot help but think that this is a systemic matter where some Sales staff are able to set up false profiles such as mine and still get all of our information. They made the holiday booking but I had no proof except for the bank withdrawals made by Expedia. As I said I am still awaiting a refund for the double charging to my account.

Today, July 20th, I received a call that our reservations have been canceled due to the fact that there was a fire at this hotel (Ranchos Palos Verdes Inn). Called RPV Inn to find out what was going on. They notified me that they had a fire a month ago and had notified Expedia four day later about incident and let them know they would call all their customers and give us cancellation notice. Expedia responded saying they would notify their own customers. Three weeks later I get their notification about the cancellation.

Six days before wedding, we can't find any rooms or they cost twice as much. To top this off, my wife spent 6 hrs on the phone trying to sort this out. She just got the run around. Worst customer service we have ever experienced. My wife's phone finally ran out of battery, she would have been on for another two hours. We've used Expedia to plan most of our trips. But we won't be using them anymore. I know things happen that sometimes we can't control - that was not the problem. The problem was the way they treated my wife and I. Six hours on the phone giving us the run around. Worst customer service ever.

No problem I thought since I paid for traveler's insurance that covered just this situation. They kept putting me on hold and hanging up on me until the time expired and I could no longer receive refund. I tried talking to them saying "I was on hold with you when my flight took off trying to cancel for over 3 hours". They are liars and swindlers. Companies like this are ruining America. If you love the United States like we do boycott Expedia.

I immediately called the Expedia helpline and was put through to their call centre in India. The assistant was painfully slow and finally issued me a ticket with a new surname compounded of my second middle name and actual surname. This was, of course, useless. There was now no time for me to correct this and I was denied access to my flight. I therefore had to book a new return ticket with BA and missed an onward flight within the US. For the faulty alteration of my surname, I was charged £40. My total losses were over £1100.

When I called the call center again, they acknowledged that the ticket had been issued with the wrong surname and said that they would check the recordings of the call to see if the assistant was at fault. In that case they would send me a full refund for the wasted ticket. I have yet to hear anything from them. When I have called the same number, I have been promised a call back within 5 to 6 hours. This too has not materialized. There is no accessible UK telephone number for Expedia in order to take the issue further.

If any of the board members of Expedia are reading this, you should be ashamed of yourself on trying to con people’s hard earned money and if you need to contact me, my case ID is **. Be honest and refund what we have asked for. On top of this, Expedia were meant to contact me as they have my phone number, but no one has bothered calling me to owe up to the scam.

After I called back and upon checking with the Turkish Airlines, Expedia advised that it is not possible to change for one of the passengers as my request involved an inclusion of an English name on top of the current Chinese name already in the booking. The only way to resolve this is to cancel the booking for that passenger and book as a new booking for the passenger. For the other passenger, which is just a change of one English alphabet, the change can be done.

As the ticket is non-refundable, no refund can be done and I have to spend another $2,000 on a new ticket for the same passenger. This is ridiculous and felt like Expedia and Turkish Airlines had cheated me of $2,000. I requested to speak to the customer service manager and I was redirected and waited for more than 20 mins for the manager to pick up. My issue was still not resolved and the only way out was still to purchase a new ticket. If this may be an issue, it should be highlighted during the booking stage that name change request may result in cancellation and re-booking! Hence, there's no refund for tickets that are non-refundable. These terms were only stated in the booking confirmation email.

Both the manager and operator were also not skilled in their communications as they kept repeating "yes, only for 1 passenger" when I exclaimed that I have no refund and had to re-book. It is $2,000 per ticket and it doesn't rain down from the sky everyday. How can you keep telling your client who is traumatized by the fact that she has to fork out another $2,000 that it is just for one passenger???

All in all, the total time I spent on the phone is 3 hours with more than 2 and a half hours waiting on the line.

At the end, the lady blamed her admin department for the long wait time I experienced to change the 1 alphabet. Furthermore, they couldn't issue a confirmation email right away and I was told that an email confirmation on the revised flight booking will only be issued after 24 hours! I really hope it comes...judging from the reviews so far...I am worried. I just checked my booking on Turkish Airlines site itself and I noted that both affected passengers name were removed. This is worrisome. I will never purchase from Expedia again.

Please DO NOT EVER USE EXPEDIA!!! PLEASE! This was supposed to be his vacation with his friend. His friend is stuck in the Xiamen airport and cannot get anywhere with this either. Oh, and EXPEDIA keeps telling us that the airline is closed. North American office, apparently. I don't know what to do for help. EXPEDIA IS DONE WITH US.

We were so happy to finally be getting a chance to settle down and put our fussy and crying baby down for the night. We arrived at the hotel to find out that Expedia had not made any attempts to reach the hotel or make my reservation with the hotel per the hotel frontdesk. They were also booked for the night and couldn't do anything for me. I was allowed to call Expedia where I stood on the hotel lobby with my daughter in one arm and the phone on the other for 2 1/2 hours. After which I was told there were no hotels in my area and offered a motel 45 min away. The line magically got disconnected after waiting on the phone for almost 3 hrs. By this time it was nearly 2:30 am and my husband and I had no choice but to leave the hotel lobby and try to find a hotel.

There were no hotels in Hamilton, St. Catharines or Niagara falls. We drove all through each and every city, each and every hotel in each city, only to be greeted by hotel staffs nodding their heads from far to let us know that there was no vacancy (due to PanAm games going on nearby). At around 4:30, we finally, after many prayers and tears on my end, were able to find a motel (who I will not name publicly but will do so to Expedia) with one room that just got available. The room had just become available and we were warned that the owner cleaned it himself so it wasn't going to be immaculate because of the time. At this point, we were just happy we found a room and had to act death and blind to the situations we had to bring our daughter into. (Rated R noises from guest next door and pubic hair in the bathtub.) I also had to pay 250.00$ for this new luxurious motel we had to book because of Expedia's mistake.

Mistakes are mistakes and that's fine but when I called back today, right after I crossed the border, I was greeted with agents, supervisors and a corporate manager named Blake ** who told me after I requested to be reimbursed for the original $115.00 I paid for the Comfort Inn Hamilton room I never got and the $250.00 I was forced to spend on a motel when I was left stranded in a new country with nowhere to go, that Expedia was NOT going to pay me for that hotel and give me "a free hotel" even though none of this was my fault.

I was offered my $115.00 and $100.00 voucher to Expedia instead and was told by Blake that this is all I will ever get and that Expedia wasn't gonna give me anything for free. Upon asking to speak to a manager I was told no one else was available. Upon asking to speak to any other colleague of his he put me on a 10 min hold and told me that none else was available to talk to me. Upon asking for his contact number or the number to the corporate office I was told “we have no number here." This is not fair, I did nothing wrong. I booked ahead of time and paid ahead of time. My family and I were put through horrible times. It was past 4 am when we were finally able to get a room and somehow Expedia thinks they did nothing wrong.

Blake offered me my $115.00 back and a $100.00 voucher with Expedia. Is it possible to believe that after what happened but most importantly after how I was treated I would ever want to use Expedia again? The few times my family and I made it anywhere we used Expedia. I was a loyal customer and thought that they would never do this to me. I was treated like I didn't matter or that what I went through was nothing. The agents (Gary and Blake amongst others) made me feel like I didn't matter and I should just be happy I'm getting reimbursed for the hotel room I never got.

I'm not asking for anything outrageous or anything that is not morally right. I'm asking to be paid for the $250.00 we had to come up with out of nowhere. I also had to pay out of pocket for breakfast because my original hotel already had breakfast included. However, I'm just asking for what is morally right. My husband is a Mailman and I also value my job as a police officer. We work hard for our money and we aren't rich. We are average people who work hard for every dollar. All we want is our money back. If anyone at Expedia has any heart, please recognize that this isn't right.

The representative then told me she could not approve to credit my card and had to get a supervisor and put on hold for an hour, and then after waiting an hour I got disconnected again! I just cannot believe after everything I went through with them, it happened again. I was getting stuck with this horrible company to argue, and be put on hold countless hours. So instead of calling them up and getting more upset, I sent a detailed email with a screen shot of my coupon, and told them I wanted the $200 coupon that was given to me by EXPEDIA applied, and explained everything I just explained in the complaint above.

They responded with a ridiculous email disregarding all the details I sent. They gave me information on how to get a coupon on my NEXT purchase! I told them there is no NEXT purchase. I would have NEVER used Expedia again if it weren't for the coupon, and I want it applied. I still have no answer from them. Horrible company, with horrible customer service, and they are a scam.

I finally spoke with Expedia supervisor after being on hold for TWO hours, and now they are telling me the $200 coupon can ONLY be used on a PLANE / HOTEL combination and that is why the coupon wasn't working! This is so ridiculous! I have been given over 5 reasons why the coupon did not work. First, that there was a glitch and they would fix with cancelling and resubmitting with coupon, then email from the complaint department that tells me that they could not put a coupon on an existing itinerary (even though I contacted them the MINUTE the transaction went through without coupon), and they gave me instructions on how to do it for next time.

The next email after I wrote them back was instructions on how to apply the coupon to the existing Itinerary and that did not work. Then the final call. The woman told me she would fix it, then puts me on hold for one hour and supervisor comes on and tells me that the coupon can only be used on a HOTEL/Flight combo! This is the most ridiculous excuse to not take care of their customers. I purchase 2 Flights/Car Combo/with 2 Travel Insurance ($1,500), even after ALL I have been through with this company.

I would have never used them, but I used them to use my coupon and never mention the word Expedia in my life! What makes this even more ridiculous is the fact that I got this coupon because of my initial complaint with the Better Business Bureau from Expedia as a way of settling the issue. I have now TWICE tried to use this coupon (once in June on a 2 week car rental for $1,700 through Expedia, and now this Flight/Car Rental for $1,500. They keep giving me excuses of why I cannot use this coupon! This is consumer fraud across the board, and this COMPANY must be held accountable for their actions! I have now a SECOND FILING WITH THE BETTER BUSINESS BUREAU FILED ON 7/18/15. I want my $200 coupon credit to my existing itinerary or I will be taking legal action against this company.

She emailed me a confirmation for the wrong date and I explained to her on the phone that she booked the wrong dates. She apologized and said she would send me the correct itinerary which she did. BUT she charged me full price for both itineraries and didn't use the credit. All of this money came straight out of my bank account causing my account to be overdrawn. Now I've been on hold for 45 mins waiting for a supervisor. RUN FROM THIS COMPANY! This will be the last time I use them EVER!

However, by the time that Expedia had figured things out, they did not have time to buy him a ticket. They said that I would have to buy him a ticket and that I would be reimbursed immediately and would see it within 2 days refunded to my Master Card, the whole 416.80 that I had to put on my credit card. My son's father was at work in Edmonton so I had to give my Master Card number. The 416.80 was charged to my Master Card account and no money was refunded.

On July 18, I phoned Expedia, and was on the phone for at least 1 hour and 6 minutes trying to get the refund I was promised. Eventually, I was told that Expedia was only going to refund me 236, which is not what they had told me on the phone on June 29th. Then Expedia told me that they refunded to an account other than the one they had charged. The account that they had supposedly credited has been closed. I am very frustrated because I am not getting the proper amount of money refunded and now I have to go through the work of getting proof that the credit card has been cancelled from my bank. I expect it will be a long time before I get the partial amount of money back. I have to fax them proof that the credit card has been cancelled and then they will phone the bank. All of this time and frustration originated with Expedia's error. I no longer trust Expedia.

They finally agreed but then kept transferring me to one another one of the reps said she wanted me to go to Delta airlines and get on the 8:20pm flight. When she said this it was already 8:19pm. I told her that was ridiculous since the flight leaves in literally one minute. She put me on hold again to look at other options even though I told her I can tell her what the options are because I had it in front of me. At this point I Had already looked at the flights on my phone and knew which ones I could still make so I went to the appropriate terminal and started to wait in line for a flight another flight an hour away at 9pm. When she came back online the rep sleepily said she finally found a flight I could get on and surprise surprise it was the one I was already waiting in line for. I could have told her that 30 mins ago! She put me on hold again saying she was going to try to purchase a ticket for me.

By the time she came back on the line that flight had taken off too. At this point She said that she was going to put $200 in my Expedia account towards lodging for the night. She said she was gonna look for a hotel. I suggested her to change my flight reservation to tomorrow while I look for a hotel myself so that we can divide and conquer. The cheapest hotel I could find that had a restaurant (I was starving at that point) was $258 so she made me pay the difference. I was so pissed this company was making even more money off of me as I gave her my credit card information. When I was asking questions about very simple things the rep started getting an attitude with me. After what I had been through her rudeness, I just couldn't take it anymore I had a nervous breakdown and hung up the phone before she could change the flight.

At this point I had been on the phone for exactly 2 and half hours at the airport. So I went to the hotel. I took a shower and called them back to change the flight. They again transferred me to 6 different agents before I was again in the hands of a Wanda the super rude rep who had attitude as if she was the one who had to go through all that I went trough. I've been on the phone with Wanda for the second time for 2 hours 8 minutes now as I write this and I'm still counting...

A day later I contacted Expedia. I spoke with Lucy and found this was above her pay grade. I waited over an hour to speak with a supervisor, Zoe. I explained that the whole reason for his baffling call was to change the date to Aug. 09. With the language difficulty an error was made by Expedia. Nope, it's already ticketed and they want another $800 which is outrageous. As we continued to speak I pointed out that my dad said that he spoke to a man with a very bad accent. I told Zoe that depending on the agent it can be very hard to understand what they are saying, in fact, as our voices rose I could barely understand HER. She said that I was a RACIST!!! I asked "What part of not understanding someone's accent is racist?" It's not my problem that English is not hers (or apparently anyone at Expedia's) first language. It seem reasonable to call an American enterprise and expect to be able to understand the conversation.

This woman hung up on me. I guess RACIST allegation trumps all customer service whether it has any basis or not. I work for a major airline and we do business with people from every country in the world. Not being able to understand someone does not qualify for this. I am not only outraged that they would demand $1600 to make a change to 2 reservations I am horrified that I am now not allowed to point out what is not clear English without having the race card played. I'll point out that both of these women spoke good English. Listening carefully I understood them. As the supervisor's conversation became more spirited I pointed out that her English was becoming harder to understand. That is when she called me racist and hung up on me. Is it possible to be racist when you don't even the nationality or extraction of the person on the phone? The ticket issue is not resolved.

He booked the first flight and accidentally put his e-mail on the itinerary. He spent about two hours trying to fix the problem, as he had never encountered a problem like this before. He then changed the date to the 30th so the price wouldn't be astronomical. He said he would credit the difference so that we would pay the same amount as our initial flight that we tried to book online. I received a confirmation e-mail for the difference of 194.11. The supervisor was very apologetic for taking so long. Now we discussed the details of the car rental. He was able to find one for $819.69 It # ** and as a kind gesture, for having to stay on the phone for more than 4 hours, he said he would give us a credit for the full amount. Within a little time I received an email with confirmation of the credit.

When my family and I arrived at the car rental terminal in Miami we realized the rental was under the wrong name even though we had told Mr. ** to put it under my husband's name. I had to borrow Thrifty's phone to call Expedia to change the name on the rental. I did my best to explain what Dorean had done the previous day and the agent I spoke with understood and said I would be credited back the amount of $825 for It # **. Given that I was at the car rental's booth at the airport I wasn't able to print any confirmation.

I took down the agent's name which was Adam. A week after arriving in Miami my husband called his credit card regarding the credits and was surprised to find out we had been charged $825.21. My father in law was still in the hospital, yet for the next 2-3 weeks I tried to reach Dorean. I also tried calling the Las Vegas HQ and tried calling the 1800 number to resolve the problem. They called me a liar and said Expedia would never pay for a car rental. PLEASE CONTACT ME ASAP.

We tried contacting Expedia numerous times only to be placed on eternal hold or dropping the call completely. The Expedia agents were located in various parts of the world and most could not speak English and it became very clear that they were reading from prepared scripts. While the hotel finally made the situation much better for our second night and refunded our money for the first night, we are still waiting for Expedia to contact us with their resolution. Horrible customer service and we will never use this service again.

The gentleman took over an hour just to cancel the flight though when I arrived at the airport this had not been communicated to them. I then said "can I now cancel the hotel?" After a big gasp he told me he wasn't able to contact them and gave me the hotel number to do it myself. Being that I live in England and the hotel was in America I waited until I arrived. The hotel were fantastic and did not even charge me for one night of the 6 that were booked despite their website stating that they would.

Various emails 6 weeks later have not provided me with a simple notification that my friend did not fly or take the accommodation so that he could claim for insurance purposes. They have apparently purged their systems so have no record of any transactions. I'm not sure how that works for tax purposes in the country they pay their taxes (if any) in but it must be very lucrative for Expedia. The amount they have made from my friends aborted holiday is almost £1,300 as both the airline (Virgin) and the hotel (Bellagio) have confirmed they have not taken payment. My friend must now contact the hotel and the airline direct. Something after his tragic loss that I'm sure he could do without. In summing up if you can guarantee 100% that you will not have a problem then use Expedia. If not then you can kiss goodbye to your money. It's your choice.

I made numerous attempts to log into Expedia.com to cancel my reservation. The website could not find me from any of my information. I then made a telephone call to Expedia.com. I spent over one hour speaking with someone about the problem. They put me on hold for over 45 minutes and I finally terminated the call because I had somewhere to be. The next day, July 16, 2015, I contacted the hotel again and spoke with the manager. He confirmed that the reservation was still there and refused to cancel. He told me I had to go through Expedia.com. and gave me the Expedia confirmation number. I again contacted Expedia via telephone and spoke with two different ladies. Again, over one hour on the phone and no one could help me. They refused to contact the hotel directly and resolve this. They told me, "If you don't have an itinerary number" they couldn't help me and hung up. Unbelievable!

Called Expedia multiple times. They kept putting on hold, investigating, calling Hertz, telling us they will call you but never did. Finally spoke with a VERY, VERY rude manager of supervisors who told me in the first sentence, "Nothing about Expedia booking is guaranteed (it says it in the fine print)," so they are not responsible for ANYTHING after they take your money. Do yourself a favor. DON'T work with this company that cares so very little about its customers. It used to be a good company. Not anymore.

To obtain my flight status, I had to locate AA customer service and received tickets for next day, not the same seats, but I and my wife had to seat different seats and handed me a hotel coupon, but if you read a fine print, it said that the passenger had to pay all fee, $81.75. The AA just secured a motel. If I knew, I would stay nearby airport and not spending $40 per one way. I contacted both AA and Expedia and they refused to pay those incurred expenses caused by cancellation. I contacted FAA for making a complaint against AA; according to weather report from website, the weather of Manhattan, KS on the date of 8 July was clear for travel. I also contacted an insurance company that contracted with Expedia for refund of expenses that incurred by cancellation and it is pending for review.

Now the day that we are suppose to leave I have received an e-mail stating that my flight was cancelled WTF!!!!! I call them and they said that it was cancelled because we no showed our flight. The first person acted like he was going to help but quickly referred me to a supervisor when I would not accept his explanation that it was our fault.

The next supervisor (Marlene) I spoke immediately placed the blame on us as well and told me that she could change it but it would cost $200 person (6). I told her that was unacceptable and that they need to correct their mistake. She told me that they can't, is there something else she can do and I replied "Fix my flight and get my family back on the right flight tonight". She simply said "I will get you my supervisor." This is their emo to pass the buck and make the consumer wait on hold for hours. I WILL NEVER EVER USE THIS COMPANY AGAIN!!! STAY AWAY FROM THEM. THEY DO NO CARE ABOUT CUSTOMER SERVICE!

When I contacted them I was told Expedia should have never done that because they booked the ticket which they have no access to. I called back Expedia - they had me on hold until my phone battery died... on one call to another for almost half hours. This started from after 10 pm until 330am on the phone explaining my situation. They had no type of courtesy at all... it ended up costing me more money... smh... very disappointed in their service. I will never use them.

I purchased travel insurance in May with my flight for August, which I rarely do, but this time I was concerned I was not able to make the flight. I now felt comfortable enough to make the flight and even extend it. I called once and was on hold for 45 minutes before someone answered. I told them I had the travel protection and wanted to extend my flight. They said they needed to check the airline and rental car policies and put me on hold - I hung up after holding for 20 minutes. I called the number to book a flight, which they answered almost immediately and after I explained my situation she transferred me to another number... And as I write this I have been on hold for another 30 minutes. Expedia will never get my business again.

I have called Expedia 3 times and been on hold for over an hour one time, 50 minutes another time finally I get to an actual person who cannot find my shuttle reservation even with an itinerary number and says she has to transfer me to customer service upon which I am once again placed on hold after I was on hold for approximately 50 minutes. I am very frustrated with being asked to hold forever each time I contact Expedia. I have hung up refusing to wait on hold any longer. I will not book future trips with them.

So Expedia lied because they didn't want to go that short amount of time out my measly 88 dollars of the hotel didn't end up following through. I ended up calling right back and getting a different rep. He told me I would be refunded and not to worry. No refund within the week so I call back. After a good half hour of being questioned and on hold and thrown back and forth I was told once again I would be refunded. Over a week, nothing. So I call back. I have been on the phone for 30 minutes 90% of the time on hold. He told me "it's weird because there was never any refund issued like you say they told you". Of course there isn't, they tell you that and hope you don't notice.

I am so beyond disgusted by the customer service of Expedia. I have worked in customer service for years and would never interrogate and accuse a customer of lying and then go on to lie to and deceive paying customers. I was offered a ridiculous 50 dollar coupon which I'm sure doesn't even exist. I would rather pay double than ever use this service again. Absolutely horrible.

I called up Expedia and it said that it could not refund me and that I should check with the airline instead. I did so, and the person I spoke to at the airline said that he could refund me all taxes and surcharges paid, amounting to around $800, but that the refund will have to be initiated by Expedia, which made the booking. I called up Expedia to help, and the rep said that she was unable to contact the airline. I gave them the name and contact of the person I spoke to at the airline, but the Expedia rep said they had a different airline contact person. Despite numerous calls, emails and postings on Expedia's website, they did not respond further to me.

I booked a stay at a hotel in New York, and somehow Expedia submitted a booking for 2 rooms instead of 1 to the hotel. Upon arrival, I showed the hotel my booking printout, which indicated a booking for 1 room. I asked them to call up Expedia to verify my booking, and Expedia said that the 2nd booking was made by their sister company, Hotel.com. I have never accessed that website and not sure what occurred at the backend which resulted in 2 bookings made. Expedia was unable to assist in confirming with the hotel that only 1 booking was made. Thankfully, the hotel was kind enough to cancel 1 of the bookings that they had reserved for me and bill me for only 1 room. My third (and final) experience was a booking I made for a trip to Vancouver for a trip with my family. Much of the fault was with United Airlines, which had multiple flight cancellations and delays during our flights there and back from Washington DC.

That said, I had consciously avoided United Airlines, and had booked my trip with Air Canada through Expedia, without realising that Expedia could put you on ANY airline without first alerting you, and they had put me on a United Airlines flight. We had a connecting flight, and our flights were cancelled/delayed on the way there and back. We had to scramble at the airport to get on new flights, and I had to keep checking the website as I did not receive any alerts through Expedia (despite leaving my mobile number and email) while passengers who had booked directly with the airline received updates and were able to respond more promptly to the flight changes. So that's that. 3 complete disaster bookings with Expedia. Never again. The bookings and payments online may have been smooth and hassle-free, and the prices reasonable, but any subsequent follow-up has been a nightmare. You have been warned.

It is 6 months now, over 100 hours in phone calls and emails, and now they have gone so far as to have taken my credit card info 4 TIMES TO REIMBURSE ME and they ** it up every time. They are now blaming my credit card company saying they reimbursed me despite my credit card company saying they never received it. You get phone calls to and from India at bizarre times. None talks to each other despite having a reference number. It's an absolute mess. They need to completely SHUT DOWN.

I spoke to three different Expedia reps including their so-called supervisor who told me I had no recourse. They refused to discuss the language in their written contract and refused any type of refund or complimentary extras as an apology. I spent nearly two hours on hold and being passed from person to person. Nobody was cordial or in any way interested in hearing my complaint. What an amazingly rude and unbelievably poor response from a major company like Expedia. We have used them often in the past for hotel rooms, cruises and more. But, we will never use them again! In my opinion, they were fraudulent in charging more than their published rate that clearly stated several different places in the multi-page written contract - "includes all fees and taxes".

I was then connected to her supervisor who gave the name Tyler ** and said "you can argue all you want but you aren't getting any money back." He continues: "I know you're upset but it's not my responsibility that you didn't read the information. I recommend you stop wasting your time." Except I wasn't arguing, I was asking very basic questions like, where does the information about check-in time appear on the itinerary?

When he finally stops interrupting me so I can ask my question, I get silence in response. Then he tells me the info about check-in time appears where the itinerary tells you to confirm your flight with the airline. His reasoning: when you call the airline they will tell you everything about check-in like how early to be at airport, the baggage check-in cut off time, and forth. But my Expedia itinerary (which he is also looking at on his screen) does NOT say that you MUST confirm anything. It merely says, "Confirm or change seats with the airline." He maintained that this means you MUST call to confirm and therefore it is my responsibility that I didn't know.

I haven't called to confirm a flight EVER. I doubt that most people do when they are flying on big carriers like Delta between Atlanta and Paris, France. But just to be sure, I called the airline later and asked whether confirmation is necessary. The Air France/Delta agent told me, "No, that it is not necessary and that people rarely do it." So "Tyler **" of Expedia.com was flatly lying to me. And it isn't like the Expedia travel itinerary doesn't have an Important Information section on the top... it does. It informs you that you must have proper visas, passports, and travel documents for travel abroad. But nothing about when to be there! Evidently that isn't important enough. And if it ends up costing you 1200 bucks, too bad. It's your fault because, according to Tyler **, you didn't call the airline to confirm your flight and receive vital travel information.

I wish that were all. It wasn't. When the trip began, the Expedia booking allowed only 40 minutes to change planes At Atlanta Going from the domestic to the international terminal. And the plane was 10 minutes late getting into Atlanta. And they close the doors ten minutes before take off. (Expedia doesn't bother to tell you that either.) Luckily, the door agent was a nice person and put us on the next flight at no additional cost. But she added: "Forty minutes isn't nearly enough to change at Atlanta. You need about an hour an a half between planes." How does Expedia not know this? Atlanta is the biggest airport in the entire world, which means that Expedia probably books the majority of their flights through Atlanta. And Expedia surely has custom software developed just for booking trips with multiple stops. And yet they book flights with 40 minute layovers at Atlanta And charge you $1750 round trip for the flight!

Another Expedia agent I complained to about this acknowledged it was Expedia's responsibility. He apologized and offered me a 50 dollar coupon for a future hotel stay. The two airline agents I spoke with on the phone about the situation as I was trying to figure out the 1200 dollar situation both said the same thing to me: they each always book directly with the airline, never with online travel agents like Expedia. As they pointed out, if there's a problem, the airline will work with you. But if you go through an Expedia, it won't. If only I'd known this 1200 dollars ago.

I never had problems with Expedia in the past. But I will never use this company again. It's bad enough when a series of mishaps occur, including one that costs 1200 dollars. But to then get a dismissive, belligerent attitude that includes flat-out lying on top of it? Now I'm reading other customer complaints and many are far worse than mine. I only wish this company could be put out of business because of all those well-meaning customers who are soon to get seriously ripped off and insulted by Expedia.com.

When I clicked on the "pay for this flight" it sent me to page that "Sorry we cannot process this ticket. Please contact our customer service." I called up their customer service which was in another country where the customer service person was difficult to understand. She finally told me that the ticket at price was no longer available and that they would have to process a credit back to my card. I said, "Wait a minute. You took my money but you can no longer honor the flight at that rate." I said, "Then why did you take my money?" The customer service person apologized and then I said, "Let me speak to your supervisor."

Finally after few hours I got to speak to a american supervisor who was upset that I dare to have to bother her regarding this issue. She was most rudest person I have had to deal with. The supervisor stated that "You can still have the same flight but it's going to cost you additional $200.00." I said "When I booked the flight from your website it said 3 more seats are available at this price." I asked "Why didn't your the webpage say something like this "unfortunately there are not more flights at this rate" instead of saying "I am sorry we cannot assisted you. Please contact our customer service representative."

I said, "This sounds very fishy to me and it seems you want your customer to pay a premium that's why you want them contact you." The supervisor said "You can believe whatever you want and I really don't care. Do you want the ticket or not." I said "So you took my money but you now will not honor the price of their ticket and now you want me to pay another $200.00 for the flight difference?" I told them to forget and just refund my money. They said they would but it took a weeks to get my money back and in the end they charge me a service fee. I paid for the displeasure of dealing with them for close to 5 hours. How bad is that?

So the next day I visited Expedia website and found the same flight at the same rate as the day before with the same verbiage "3 seats remaining at this price." I will never use their service again. In the end I went to another service site and got the ticket I wanted for $43.00 cheaper. Recommendation: shop around before using one of these service sites.

At about 12:00 PM on 07/09/2015 I called the Gold customer support line and asked if they would help me find a reservation near Stockton, Missouri, as their website did not feature any available hotels. The representative I spoke to on the phone, "Patrica", was absolutely unhelpful in every possible way. She actually suggested I get online, find hotels in the area, and then give her the names of them so she could call them for reservations. Unfortunately, I engaged in this foolishness for about forty minutes until she threw in the towel and said she was unable to help unless she found a hotel in a nearby area. A few minutes later she told me she had secured a room for me at a hotel in Sikeston, Missouri. I pulled up a map real quick and realized that these two towns are approximately 300 miles apart. After this, I asked to speak to a supervisor and the line was disconnected.

I called back and reached "William". I was on the line with him for a total of 18 minutes, before he transferred me to a supervisor that went by "Sean." Sean apologized for the inconvenience and offered to apply a $100 coupon to my account. I agreed that was a show of good faith in order to resolve the matter, and I hung up after he told me the deed was done and I could use the credit toward any future booking I chose.

As of 7:00 AM on 07/10/2015, the coupon is still nowhere to be seen and I have now been listening to elevator music on Expedia's Gold plus line for 23 minutes after being placed on hold by a rep identifying herself as "MJ".

This is truly unfortunate. I like Expedia and book several huge trips with them each year for myself and others. If it's not made right, and soon, I will never do business with them professionally or personally again.

Then I called right away. Another hold for 1 hour, they were saying that they need to connect me to Spain Expedia (I am not going to Spain!). Then I heard some types of announcement in Spanish and I got disconnected. They just don't have any intention to help. Customer service is just a joke. I was looking online for complaints. It seems like everyone has the same complaints. I was a loyal customer for very long time and a elite member. I am done with Expedia as of today. I am not going to spend a penny on them.

I called customer service and told them I wanted to get my price difference refunded since I was within the 24 hour window. I was told they could not do that because in "this" case my trip was subject to price fluctuations. I asked my Indian rep Vaniel to explain "this" case and all he could say was my trip is subject to price changes. Ummm… Isn't that what the price guarantee is for? DUH? So why did the rep a couple weeks earlier go over my trip and tell me to call back during the 24 hour window to make claim for refund? ~Sigh~ Anyway, simple answer is Expedia advertises their price guarantee and they are full of it so simple again, I will never use them or any other booking agency again. I will call all the places directly from now on. Fine PRINT and *asterisks are nothing but a blatant attempt to steal.

After getting going back and forth/being put on hold for about 2 hours with your representative (strike two), I was offered a different flight that left Boston the following day for $2200. I declined that ticket and went online and found myself a cheaper ticket for $1700 (strike three, again through Expedia, because I'm an optimist).

Finally, in an altogether different flight: I needed to change the destination and origin of another ticket that I once again booked through Expedia (at this point it's idiocy not optimism), and I was told that that would cost $2000. I went online to find that same ticket for $555. I really truly STRONGLY discourage using their services.

Get put on hold for two hours just to find out that the price that is on there is false and they tell me that there's nothing that they can do about it. This company is nothing but a bait and switch company. They do not care about their customers or future customers when they advertise false pricing on their websites just to draw business into their company. I will never use their service over again and I do not recommend anyone to use their service for any booking or traveling needs because the advertise price is not what you will get. Beware of this company because they were lying to you and put you on hold for five hours just to tell you there's nothing that they can do for you.

Trying to telephone Expedia has been a waste of hours/days/months of time. Expedia Customer Service phone representatives will put you on hold for hours at a time day after day. The representatives are rude, refuse refunds and basically refuse to deal with me in any kind of humane way. I tried to go to the corporate office in Bellevue, WA in person. Despite there being a high-rise building full of thousands of employees coming and going, the receptionist insisted there was no one there who could talk to me face to face. She referred me to yet another Customer Service phone number in Las Vegas, NV. The Customer Service reps in Las Vegas contacted me for information and asked for time to research the room in Hawaii.

It has been months later now and I have heard from no one. The 3rd tier escalation representative's email bounces any attempts to email him. The software engineers have apparently generated email that will not accept incoming email. I also wrote to the actual property owner and the property manager. The property manager was EXTREMELY rude to me. The property owner themselves has never bothered to answer my email. The property manager threatened me with calling the police and the FBI on me, for what I do not know other than I said I would be writing these bad reviews on the internet.

Needless to say, my travel partner (a long time Expedia user), myself and numerous people I know will NEVER EVER contract for anything EVER with Expedia in the future. I would advise anyone and everyone to stay well clear of this extremely unprofessional, rude and completely ineffectual business. Do you research, Expedia is becoming a monopoly. Please be aware that Expedia also bought out/owns/operates many other business names including Hotels.com, trivago, TripAdvisor, Hotwire, and many others (100 names in about 60 countries). As a monopoly, they have no incentive to care about customer service - and they don't.

After several weeks, I again talked to the customer service and I was assured for refund. After several weeks, I made another call to customer service and they said the ticket was non cancelable and they will look for the wrong info provided to me and assured again for refund. Since then, I have been just waiting for the refund but no response. This is disgusting and irritating to know that such things have been happening with the poor customers. I am sorry to say that Expedia is more interested in publicity and increasing users from a totally commercial angle and sees only its benefit than being genuinely interested in helping its customers. I am deeply frustrated that Expedia has unnecessarily wasted my money, time and peace. I will go to social media, consumer court to settle the things if necessary action has not taken soon.

I called Expedia to get a refund but they just referred to airline company general conditions for missed flights which says "no refund" and denied any responsibility in this mistake, saying that 12:25 am means definitely 25 minutes past midnight. I could find any address where to send my claim, only customer hotline and email address. As many customers here, I am a regular customer of expedia and I felt cheated. I will never use again this website and try my best to get a refund.

Lie#3: Website said it's FREE CANCELLATION. Guess what, when I cancelled being that unhappy, I had to pay $50 hotel penalty! Where in their website did it say "FREE CANCELLATION BUT HOTEL MIGHT CHARGE YOU $50!" I would have appreciated if all these were written in fine prints. I would have taken the time to read it before booking. But no fine prints, only easy to book in 2 minutes and everything that you need to know to warn you before booking be in your confirmation and itinerary! This is robbery in broad daylight! I'm going back to hotel.com who booked me in Key west at Waldorf with clear info and additional benefit. Never again with Expedia.

When I called the number on my special "silver" card, I was placed on hold for over an hour. Then I called the "regular" number and was put through immediately to someone in another country. I spent another hour, spoke to numerous people including ** over two days and no one could help me. Finally, I was told that I would be put through to a supervisor in the states. I was then placed on hold for another hour. I have also sent two emails and have received "auto" responses only. This company does not have integrity and after 15 years, I will no longer be using them!

We were finally told that we would most likely not be refunded for any of the tickets for flight or hotel, but the representative already cancelled all reservations and stated she would have to call us back tomorrow. So, after 1.5 hours and being placed on hold several times, she was unable to get through to Alaskan Airlines. This was the most ridiculous experience I've ever had with any traveling assistance company and will definitely warn others about the negative treatment. Never again.

Waited 30 minutes before I got back on the phone with seriously THE rudest person ever. I have worked in customer service and I could not believe how he treated me. He told me the prices changes and I said, "Well that doesn't matter, I already booked and paid for my trip. I just need the information." He looked into it and said I did not book anything and I said then why did you take my money? He said there was nothing he could do for me except to rebook the prices raised over $100 more than what they were.

I figure in this type of situation, they would figure out a way to help me out since it was not my fault the call got dropped. I asked him since he could not help me if I could speak with a supervisor. He said no there is no supervisor to help you and proceeded to laugh at me and say he was in charge. After arguing with him, I finally hung up and called back I got about another 2-hour wait before I finally talked to a supervisor. She was nice and was the only one genuinely sorry for the last man's behavior. She gave me a little credit and said that corporate would like to hear from me.

So I called Tuesday morning and that took about 4 hours of being transferred before I got a manager at corporate. I explained the situation only to be asked, "Well, what do you want me to do about it?" The CEO needs to be more aware. I am not happy and I will never EVER recommended Expedia. I expect service. I was unable to even book my flight because they took my money!!! Expedia won't be around much longer if they can't even try to give excellent customer service - that's what pays your bills! Hardworking CUSTOMERS! They should come first.

The person that initially booked the cancelled flight then received the email confirmation that the credit from the cancelled flight has been used, and the remaining amount due of $202 had been paid - along with the new flight info. However, there was no other detail pertaining to that charge. They also did not provide us with a new itinerary number. So when I logged into his account to obtain a receipt, it was difficult because I didn't have a new itinerary number and when trying to use the old one I only found information on the cancelled flight - nothing regarding the new flight.

I then went through their process of getting assistance via email. I received the confirmation email letting me know that they try to respond to requests for help within 24 hours but 2 days later and I still received no response. I then sent multiple requests to have them call me - 4 requests total and I finally received a return call on my cell phone. Why was only one call returned? Because they forget to mention that when we leave you a number an automated service will then call me - not an actual person. So of course our receptionist isn't going to know what to do when she gets that automated call (unfortunately I do not have a direct line). So thanks for that heads up Expedia - you FAIL there too. Way to go!

I finally get that call and the representative is very sweet, professional and courteous. However, 25 mins into the call and I still don't have a copy of that receipt. She ends up sending me details about the transfer of credits to the new flight... but nothing regarding what we had just talked about - the $202 charge that I need the receipt for. I then ask to speak to a supervisor (nothing against her, it's just WTF - still no receipt now 30 mins in?) I then wait 10 minutes for a supervisor to get on the call because they have high call volume and this man by the name of ** answers with a voice as if he's annoyed he has to take my call.

I end up having to repeat the situation to him because I guess the other rep was clueless as to what was going on even after I just spent 30 mins on the phone with her. He then tells me to patiently wait while he looks into this, comes back on the line and confirms the credit card number that was used for that $202 charge and is prepared to send the receipt. I ask him nicely because I really am curious and I'd like to avoid this happening again "**, did I do anything wrong? Why is it that I have to speak to a supervisor 50 mins into a call just to obtain a receipt for this charge? What could I have done differently?" He then tells me with his annoyed voice that I could have asked for a receipt when I called to transfer the credits. Putting the blame on customer... You're an awesome supervisor **!

I told him "why would I ask for a receipt for something you're charging me for? Your company is charging me, there should be a receipt sent to me for this charge" (as most companies send). I told him that the rep never even asked if I wanted a receipt, so how am I to know if you do or do not offer one? He then asked me if I received the receipt and I told him no because I didn't know he had sent it to me yet so I hadn't checked. I then asked if he can wait on the line with me while I confirm if I received it and he said he could only wait on the line for (specifically) 1 minute. I told him "Really? I've been on the phone with you for 52 minutes now just to obtain a receipt and you can only wait for 1 minute to confirm that I got your email?" and he responded with yes. I walked over to my co-workers desk (which is less than a minute away) to confirm that he received the email and then I hear the line drop...

We didn't receive an email. We were somewhat of a small company and have just recently been acquired by a very large million dollar company. Sadly, we will NO LONGER BE USING YOU EXPEDIA. You missed out. :) THANKS FOR NOTHING.

Got to hotel at check in time and there was no reservation. I was told it was canceled because card was denied and hotel manager OKed it. I showed the desk clerks my confirmations and kept saying their computer shows card declined. They worked to get a room for me and upgraded to a suite. As of my first night checked in it was still not resolved at 11 pm. I called Expedia and they assured me on my side everything was fine. They called hotel and had clerk on hold for 2 hrs to resolve. I come to find out that my card was fine but card from Expedia was denied. I will not use 3rd party instead deal with hotel directly.

Ultimately, I was able to make my changes by calling each vendor individually (airline, hotel, car rental). But, due to Expedia booking policies, which I still don't entirely understand, I was unable to change or cancel my hotel reservation, and ended up paying for a hotel night that I didn't use. This, despite the fact that I had paid Expedia for travel change insurance during my initial booking. There is no added value to using Expedia to book travel whatsoever, and this was my first and last time using them.

Three times they hung up on me. In order to get anything in writing or changed, I was told I had to speak with Expedia Belgium. I'd ask questions such as, "do I need to wait for Customer Service or will the call be answered by someone?" The CS person didn't answer my question, despite my repeating it. "Did I prepay for the room? Can I cancel it completely so I can start over again?" Both people I spoke with did not even give me an answer, "yes," "no," "I don't know." They were silent. The second person I spoke to sounded like she had marbles in her mouth and I could barely understand her. Nothing was resolved. Finally, I called Radisson in Portland and they worked with me to a very satisfactory end. Expedia, however, will never see me again and no one will ever hear anything positive from me about them.

Now, after calling Expedia repeatedly since getting back from out trip, I have talked to 8 different people who all promise to help me and get back to me within 72 hours. Apparently they then disappear forever, because I have never heard back from anyone at Expedia. The trip was fun, but my next one will not be through Expedia. Or ever again.

I thought it was my computer's so we try to do the booking through my husband's computer, having the same issue. When we were finally able to "buy it" I noticed that the website had changed my option and it was just the flight, without the hotel. I canceled, but Expedia wont return the $14 of administrative fee. We lost hours in the phone with no solution to our problem, they won't return the $14.

With the same phone call, we tried to book the trip, but the person on the phone was charging us $200 more than what we were seeing in the website. Then we tried again with the website that was still advertising the trip for $920, but after clicking the hotel it went up $100 per person. Basically a scam. I didn't buy my vacation and I lost $14 because of Expedia's website mistake.

They do not want to deal with it and take responsibility for their mistake. They claim they send an email to me informing me of a schedule change but cannot provide a copy, so clearly is a lie. PLEASE DO NOT BOOK WITH EXPEDIA, YOU WILL REGRET IF THINGS GO WRONG. Price may be tempting but there are other companies out there which are competitive. Expedia promise they refund difference but it is not the case. They want to take your money and that is it. I bet they will go busted soon.

At the end, I gave up because I realized that the company never had the intention to give me a refund. Also, for some reason, I was able to contact with the airline within few minutes and heard their explanation that they could not give me a refund since I did not purchase tickets with them directly. Moreover, after my first request of refund, when I called the Expedia customer service and entered my itinerary number, I was told that I'll be on hold for more than three hours, but if I did not enter my itinerary number, I got connected to the representative without waiting. Hmm, I thought that was funny. Anyway, I'm taking this flights because I have no choice but I'm never using you or recommending you to anyone from now on. Thank you so much.

The whole issue dragged on for over a month with Expedia not replying to our emails and when we call them, we had to repeatedly go through the whole process of explaining our situation to different call operators (none of which has a personal email that can handle our case directly). They told us they will contact Thai Airways and did not get back to us for over a week such that we had to call up the Expedia hotline again which again did not resolve the issue.

There seem to be a severe information gap between the management at Expedia and the call centre at India which I am sure is kept intentional. Brilliant business strategy, in future when I open my own business, I will set up my refund department all the way in India and never see them again. Their website's customer support page writes "We're here for you 24 hours a day..." I think they forgotten to add (until you need your money back for perfectly legit reasons).

So I called and the first CS Rep told me he was having a problem with the excursions that I reserved. He suggested I book the flights first and gave me seat numbers (of course no three together), then, without saying anything, puts me on classic rock hold for 45 min and doesn't come back. SO, I call from another phone and get a decent CS rep. However, now the Monday excursion to London is not available and she offered Tuesday (Monday is my daughter's birthday). I reserved a Monday trip to London for three that suddenly was no longer available.. again, a MONDAY! Even though it is still in my working itinerary (have the screengrab). Oh, and btw, the other excursion is no longer available.

This literally takes an hour. (Oh, and the other CS rep still has me on hold -- 1 hr and 45 minutes and counting.) So now, because of the computer glitch and first CS rep's time-wasting total lack of respect, the parts of the trip I planned for me and my family are no longer available. I finally just get the flight, hotel and transfers, ditch any other excursions, and ask to be transferred to customer service to complain. She does, and I've been on hold with them for over an hour. No one is picking up. It really is outrageous. The total lack of respect for the customer is just wrong.

I called the customer service immediately to figure out what went wrong. I was told I was responsible to check the status of the booking despite the confirmation email and the fees being charged. The representative sorted out my flights to the destination but told me my original return flights are no longer available and I only have 2 options. During the conversation I went on the Expedia mobile app and saw there are other flights available that fit my schedule (I have booked activities and airport transfer during my stay through a third party travel agency). When I mentioned I saw flights close to my original booking time and it works with my schedule to the representative I was basically told "that doesn't make sense". I don't understand the back-end process at Expedia to source flights, but I don't believe telling a customer "that doesn't make sense" is acceptable in this case.

At the very end, I was given the 2 disappointing options and was told that "I've done the best I could. Now you choose". I know for a fact after searching on Expedia's own app that there are other flights available that works with my schedule. When I mentioned to the representative that I booked everything according to the flights, he told me "you can easily call the travel agencies and change it. Every travel agency could do that for you". Even the 2 options given to me less than 3 days before my trip are not confirmed. I was told I will be contacted to confirm the new flights but they are not confirmed now. What a disappointing experience. Expedia, I used to book most of my personal travels through Expedia and now I don't think I want to experience this again. I travel frequently for work and leisure and never had this issue before. This is a first and last for me with Expedia.

After they realized that my flight booking did NOT go through, they told me that I would be refunded in 24 hours. Its over 24 hours later, I have NO refund and I still am waiting for the refund so that I can book my flight with a REAL website that actually get me on my vacation. Not to mention the flight prices are changing every second so I am NOT guaranteed the first option that I picked originally. Currently I am on hold with Expedia once AGAIN waiting to speak with another customer service agent who may not have a CLUE on how to help me!!! DON'T EVER EVER EVER EVER BOOK WITH EXPEDIA!!!

They have done everything possible to make it hard for me and hope that I give up, they are trying to get out of giving me a refund for a flight they cancelled. I will not be using them again and advise others to be careful. It's fine when things go well but if there are any problems (even if you don't instigate them) then be warned these people do not do customer service, are not willing to help and will do everything possible to hang on to your money. It's a significant amount hence I'm still chasing but the calls are costing me almost as much.

One of agent (Jane? and another confirmation by Kyra [female]) said she changed my flight to 7/27/2015 and asked my credit card # and charged $85.28 and everything looked OK. I got no confirmation email. I called them again. And they said they could't make it. I will never use EXPEDIA.com again. I look for other travel web site.

Expedia rep assured me that my request for certain accommodations were pre arranged with hotel. Expedia rep humored me by saying that my room was "farrrrrrrrr" away from any assigned pet rooms. Upon check in at the Fairmont Hotel, I learned that none of my requests were indicated on reservation and that furthermore, they could not accommodate my request. I was also informed at check in that Expedia was not affiliated with the Fairmont Hotel Chain. Needless to say, I feel humiliated and insulted by the actions of the Expedia rep who booked my hotel stay. He lied, misrepresented his company affiliation, and caused me a great deal of stress. I will not use Expedia again.

On return home I contacted Expedia and explain what happened. After 45 mins on the phone I was told that they had to check with the airline. As the airline was in Argentina I had to call back during Argentinean business hours (I live in Australia). I was given a case number - so I did not need to repeat my "story". I called back that night quoted the id case number. The person I spoke with was not able to read the notes, so you've guessed it... I had to repeat my story.

After 45 minutes I was told someone would be in touch in 48 hours and given another case id number. The next day I emailed copies of all my documentation to Expedia Customer center - received a standard response and advise someone would get back to me in 48 hours. Since then it has been numerous missed 48 hours. Expedia acknowledged that they made the mistake, but never called me. All the calls were made by me. It is now 3 weeks later and still no refund. I'll never, ever use Expedia again and will discourage anyone using them.

When you call their Customer Service, an automated system takes your number to call back after an hour and 15 minutes... every time and any time you call. But they are sure quick to answer your call if you're making a reservation! Just don't call them back and expect customer service after the sale! NEVER AGAIN WILL I USE expedia! NEVER! NEVER!

After I finished booking I realized that I needed more nights. So I went on the site to amend my booking and increase the number of nights. Same scenario! "WE HATE WHEN THAT HAPPENS"! This is clearly not a freak occurrence, or me being unlucky, this is a technique used by EXPEDIA to scam more money out of people when they are booking, and is illegal. You cannot advertise a room rate, stating the number of rooms available at that rate, and then changing the rate once the booking process is nearly over. Avoid that site at all cost.

So my nightmare to their call center and email for 2 long agonizing months and all they say was after they replay the recording, I was informed that NO luggage was included. What a LIE! I was 200% sure I asked before I confirm the booking and they turnaround and said otherwise. The recording was not played out to me. All I can say now is I swear I will never use Expedia and advise those intending to use their website to be very careful with their promise. Once committed, there is no recourse no matter how right your are!!

I asked for a hotel refund, it took 5 days for them to tell me it couldn't be done. Their excuse for the 5 days? High mail volume! Of course, they are horrible, no surprise. I have used them in the past and even have another vacation lined up for November 2015 (I pray nothing happens, I really do). They have given me so much stress. They should hang their heads in shame. They sent emails in the interim, calling me a "Valued Member". Really? How do they treat others who are not? I will never use them or Travelocity (which they now own) ever again.

Later on "We are unable to determine based on your screenshot. If the lower rate you found is exactly the same as your reservation, we need to check the website to validate."; and after that “As of this time, we can no longer validate your claim since it is already more than 24 hours of booking your reservation.” I called Expedia different times and they kept telling me different justifications. If they cannot verify their own offers I don’t know what they can do. So, their Best Price Guarantee is a big lie.

TO ME THIS IS ILLEGAL AND FALSE ADVERTISING. I phone asking why and all they said was if change I would lose all my money paid. So anyone using EXPEDIA be aware - what you see online and what you get after spending your money is two different things. All I can say is they will never get another cent from me and I make a lot of bookings and travel. BUYER BEWARE.

She then said I'd need to speak to a supervisor. She put me on hold. I waited 1 hour and 12 minutes before I decided to call from my son's cell phone. I called and reached an operator after less than 10 minutes. Asked to speak to a supervisor right away after what happened. She was nice and put me on hold and after another almost 15 minutes she came back and said she was trying to get a supervisor and it wouldn't be long. That was the nicest experience at that point. My other phone was still on hold for a supervisor.

At this point it was 1 hour and 40 minutes!! Then an operator named ** comes on and says "Yes, what is your problem?" So I briefly explained how I was waiting a long time on the other phone and that I never heard from the supervisor yet. She said, "And?" I told her I was actually kind of upset that the 1st operator never put me through to a supervisor and I said that "there may be a language or cultural barrier" as far as trying to explain my problem.

I asked the lady where she was located and she said she was not allowed to divulge that information. Then she hung up. I was not at all rude before that other than implying that there was a lack of being able to understand but I was perfectly nice. What got me was how someone can be rude, then hang up on someone after being told by them how long they just waited. I called them back right away and have currently been on hold for ***one hour and 38 minutes**** and counting......

I also noticed that there was no sofa as was a part of the deal. I was tired so I waited until the next day to take a shower. Then I realized that the shower had no shower head, it was ONE, thin stream of water! I called the desk at 3PM and they claimed they will inform maintenance. I called at 5PM, same thing. I just called at 10PM and they said they will call him in the morning. This brings me to EXPEDIA!!! I called them on my first check-in night to tell them what was above. They suggested I find another place - and pay more money. Clearly they do not like to cover anything with their ads. They then suggested I check out the other Motel 6 which had better ratings tomorrow, then transfer - but pay extra.

I called today at about 4PM. The first guy said he contacted the manager and they would not give a refund. He then said he would call Motel 6 headquarters and he would call me back in about an hour. Of course he never called. I called back and another guy said he would offer me an Expedia courtesy refund of about $87 (out of $175), which was authorized by his manager. I tried to request a full refund, but then I settled on the $87, then the call dropped! I then called back, and a lady picked up. She could not find the notes from the previous rep concerning a partial refund. She told me that she would not give me a refund and neither would her supervisor. She then placed me on hold for about 30 minutes for her supe. She then came back, introduced the supe - then I got hung up on!

I then called back, a guy picks up and sounds like he means business. He said he could do nothing, but he would get me his supe. His supe comes on the phone - after a hold of about 30 minutes (clearly hoping that I hang up) and she then says that this is a job for customer service! She switches me to them - after an HOUR on hold!! Someone finally comes on (as I am typing up a claim to my card company) and he insists that I won't get a refund. I then get placed on hold (for 20 minutes), then a supe comes on. All he could do was to continue to repeat that that he sees no notes for a refund (about 20 times), then says that they could not give a refund because the hotel will not authorize one. I ask him what is it that he CAN do? No reply. Then I ask what is the point of Expedia having customer service if you do nothing more than what is on the website and you basically refuse to do anything?

So now I find this site to vent and to bring this to their attention. Some companies clearly train their reps to lie, place on hold and to do anything to the customer but give up money or make things right. Expedia has to be the worst ever - including worse than Comcast! On top of that, hardly anyone is a native English speaker, so it is hard to communicate, but they do know to stall. I will see what this site does, but this site is a problem. You are basically gambling your money away. Hopefully my card company will come through.

I myself own a business and if I were to consistently lie to my clients, I'm certain I would no longer be able to maintain my business. How is it that Expedia gets to roll along, ripping folks off left and right with no consequences whatsoever? No wonder this is still going on. Consumer Affairs, what are you doing to stop all these practices?

How is it too late when the last leg of the trip is over a week out? This company doesn't care about its customers and what they go through. I was horrified throughout the entire ordeal. Security to all forms of ID I had on me and denied phone calls and everything, but Expedia doesn't think that warrants them allowing me to use the insurance coverage I paid an extra 100.00 for. Talk about disgusted!

I tried calling and got transferred around to four different people, none of whom were at all interested in hearing out my situation. The last person I spoke with apparently was bored with me and disconnected the call. At no point was I hostile, aggressive, agitated or anything like that. To their credit, neither were they. For the most part, they were courteous (other than hanging up on me), but they just had no interest in helping me resolve my issue. I'm done with Expedia.

I have been so loyal to this company to be discarded without hesitation. I couldn't believe it!!! They claim that there are different "classes of Coach." None that the public can see. So, there is NO way that you can verify and obtain ANY refund ever for their BEST PRICE GUARANTEE. It doesn't exist. They are a fraudulent company with the WORST CUSTOMER SERVICE, from the Philippines, ever!

After explaining clearly what happened, the customer service rep (using that term lightly) rebooked the whole thing only to tell me the credit card was declined. I had explained clearly what occurred. I had to get up at 6 a.m. to call another "sales" person who is supposed to transfer me to "credit card release" section. The "billing" lady in MANILA PHILIPPINES was unable to release anything or help in any way. I spent 40 minutes in the middle of the night for nothing. I had to take off work today (more money lost) in order to try and get this resolved as all of our credit cards have been maxed out. We have (had probably!) great credit. With Expedia screwing us out of money & time. They outsourced their service and any reasonable customer service is GONE! EXPEDIA SUCKS!!!

After 3 years of being a loyal customer and giving them business of over $15000 myself and over $50,000 through referrals, this was not expected out of such a big brand. EXTREMELY DISAPPOINTED. Regretful decision of choosing Expedia. I would have rather got myself robbed on the street than wasting $1200 for nothing. Please be careful people. I would never recommend Expedia to anyone but will expose them to more and more people through social media.

I used my cell phone and called. A man answered. You could tell he was new and I could hear and tell that he was being told what to say. He recommended that I wait ten more minutes and then call back. I waited another 20 minutes. I called back and was told my call was valuable and I was to leave my number and I would be called back within an hour. I waited an hour and 20 minutes. I was very upset and frustrated! I decided to find a flight and then cancel the other ticket myself. I found two tickets and booked them. Finally after another an hour and 40 minutes they did call me back, I explained the situation. I was told I would have to pay a fee over the $30.00 I paid for the insurance! I told her that was not acceptable.

I had purchased the insurance and tickets only three days ago and that I was advised by an Expedia operator to cancel. I had to talk to three supervisors and finally talked to **. She told me I would be reimbursed for the $422.20, the entire amount minus the insurance, and gave me a case number. I received an email about 15 minutes later and I was not reimbursed the correct but only the amount for the flight to Denver and not the return flight!! I spent over 5 1/2 hours on the phone and waiting for a call back! This is not good business.

We walked up to the second floor where our room was located. Flipped on the light I spotted a few cockroaches running quickly across the wall. At first I thought okay I'm just tired, but when my kids and husband saw the rest of the cockroaches scattering further in the room by the restroom area I told them not to put their things down. The room was listed as non smoking but smelled heavily of old smoke and the a/c had no button on it to turn it on. We spent less than 2 minutes in the room, turned around and walked back out. I had the kids load up in the car and went back to the lobby which was now locked and waited outside a service window for over 10 minutes before the attendant came over.

I addressed the situation about the cockroaches and he still remained polite but looked baffled like he didn't know what we were talking about. My husband spoke up and said "no this room has cockroaches", then the attendant decides to pull out an exterminator receipt and said "well the place was sprayed 2 days ago." I told him "well then they must have forgotten that room or they all ran into there because we clearly saw them and we're not planning to sleep in there with them in a room that smelled like smoke and no a/c." He offered another room, but said he couldn't be sure if it had roaches as well. I told him I just wanted to cancel and he said okay but he couldn't refund because we went through Expedia that it was up to them to give me a refund.

Believing him I said fine and we drove off to a McDonalds to use the wi-fi to try to contact Expedia because their telephone wait time was over an hour, but we continued to wait on the phone line as well. I finally get a representative on the line named ** who did nothing for us but apologized over and over. She called the hotel and spoke to the attendant, as I remained on hold, and he denied the scenario and refused to refund us. I then asked to speak to a supervisor. **, who stated he was the highest up person there, said that they did not have a corporate number, continued to apologize and repeatedly stated he understood our situation. Basically told us over and over again that there was nothing that he could do about it and might as well have just said tough ** you just got screwed.

We ended up spending the night in our vehicle hours away from home in over 90 degree weather. Not a good experience at all. We rarely take trips due to a tight budget and after going through an experience I don't think we will be doing anything for a long while. I hope no one has to go through anything like this especially when traveling with kids. I think that these companies should have someone go and physically stay the hotels before they decide to advertise them. I wish I had taken pictures or a video of what we saw, but we were so disappointed and shocked we just wanted to get out of the situation.

The same situation occurred a year ago in Greece. The hotel I booked was not in the location they were stating so I wanted to leave a day early. Expedia told me they contacted the hotel and the hotel said they wouldn't do anything about it. When I talked with the hotel the next morning, they said nobody from Expedia talked with them and they help me check out a day early. This company is horrible and I will never do business with them again. I'm out 300 dollars over a simple booking error. They need a better system in place to deal with these issues and much better customer service.

We lost usd1200 for the round trip for my son, plus buy new ticket at airport at usd 1600, and back trip as usd 800, and my son has to back by himself as such small kids. We spent usd3600 for my son ticket because Expedia bad bad service, that's really nightmare for us. Every call at least 1 hour, and we has repeat our story again and again cos no record in their system, and India calling center, they don't want give us office address in Australia. Never ever use Expedia, this company is absolutely thief!!!

Our plans changed and we had to postpone the trip. I canceled the Intercontinental hotel reservation via the Expedia website on June 13 for a June 20th arrival. The cancellation generated a response that a refund would be issued for $170.84 because the hotel charged a $200 cancellation penalty before AND after June 18th. This message was rather confusing since there were no agreements or rules about cancellation fees stated on the Expedia website. On June 14, I called the Intercontinental in Montreal to confirm this fact about the $200 cancellation fee. I spoke with the front desk clerk, **. She informed me that there was no cancellation penalties on their side, and that Expedia is the one who is charging this fee.

I called Expedia again and eventually asked for, and spoke with a supervisor, after not getting anywhere with the customer service rep, **. ** said he would call the hotel to confirm what I told him about there being no cancellation fees. He came back online after placing me on hold for a good 5-7 minutes and stated that the hotel's policy states that there is a cancellation penalty before and after the June 18th deadline. I asked where this June 18th cancellation deadline came from since it did not come from the hotel, nor was it stated on their website during the booking process. I also stated to ** that the only time this information was disclosed was after I received the email confirmation of the reservation.

It was at this point that I asked to speak with a supervisor. I spoke with a supervisor by the name of ** and relayed the entire ugly scene again to her. I told her I already spoke directly with the hotel who confirmed to me that there was NO cancellation fees on their end. Again she placed me on a 3 - 5 minute hold after saying she was going to call the hotel. She came back online and LIED that she had spoken to ** at the front desk of the hotel and ** told her that there was indeed a $200 cancellation penalty. I told her she could not have called the hotel since ** would not have told her something completely opposite of what she told me when I called.

I told her that she was making up stories to scam customers out of their refunds. She told me that I needed to call the hotel again to confirm her conversation with **. I told her we can confirm this information right now by her doing a 3-way call so I can be on the line with her and Lorraine when she called the hotel. Of course she refused to do so because she would have been caught up in her own lies. She insisted that I would need to call the hotel again and then afterwards call Expedia to speak with another supervisor.

I did call the Intercontinental Hotel in Montreal again, but this time I spoke with the Front Office Director, **. He reviewed my canceled reservation and again confirmed to me that there was no cancellation penalties on their side and that the cancellation fees were Expedia's not them. ** even gave me his direct line and email address for Expedia to call him and confirm that the Intercontinental was NOT charging a cancellation fee. I again called Expedia and this time spoke with **, another supervisor. I told him about the conversation I just had with ** the front office supervisor at the Intercontinental Hotel in Montreal, and that I was again told that there was NO cancellation fees from the hotel. ** was argumentative and non-accommodating for a supervisor.

He kept repeating that Expedia shows that this hotel charges a cancellation penalty and that the other supervisor, ** already confirmed with ** at the hotel that there was a $200 penalty. I told ** there is no way I can confirm that ** told ** that, and that I believed ** was lying after she told me she called and spoke with the hotel. I then insisted that he call the hotel again and this time speak with the front desk director **. I further told ** that ** instructed me to have Expedia call him on his direct number he provided to me, or email him at the email address he also provided to me. ** said he would inform Expedia that the Intercontinental was NOT charging a cancellation fee if they contacted him.

At this point this guy ** turned arrogant and belligerent when he yelled that I should just give him the number, and he did not care what the name of the person was that he was supposed to be calling. He again placed me on a short hold and came back to say that the number I gave him did not work and asked if I was sure of the number. He then added that he spoke with ** who again confirmed to him that the hotel policy charges a cancellation fee.

At this point, I finally figured out that everyone I had spoken with at Expedia were playing games, and that I was caught up in the middle of a scam they more than likely exercised with every customer who might have canceled or changed a reservation. I realized that neither one of these supervisors had called the hotel and spoken with anyone, and neither did **, that first customer service rep I spoke with earlier. All they did was repeat the name I gave them after I told them that I spoke with someone named ** at the front desk for the Intercontinental Hotel. This was so they could sound more credible on their end when they would lie that the hotel informed them otherwise.

It was quite obvious then that Expedia plays the game of scamming every customer with what they label “hotel cancellation fees”. They just did not bargain on any of their customers calling the hotel directly to confirm that there is a cancellation fee, and they also did not bargain on the customer speaking directly with the front desk supervisor himself. I ended this call by saying I was done speaking to Expedia. I would just take this up with the proper authorities. I do not have the last names of these supervisors since after I asked for ** last name, she informed me that they were not allowed to give out last names. I therefore did not ask for ** last name.

I am in the process of disputing this $200 charge with my credit card company. I feel it's also my responsibility as a consumer to expose such illegal and fraudulent business practices. I will therefore file an official complaint with the BBB, the FTC, Office of the Attorney General, and Call For Action. I may even consider calling my local news station.

On Sunday the 31st May, another operator from Expedia calls my mobile indicating me that an error occurred during the estimation of the price. He indicates me that although I was told that it will cost me $650 AUD, the changes cost in fact $1150 AUD. I indicated him that 1/ I cant accept this cost and 2/ that creates me a problem now since I changed another booking to be inline with the change requested and agreed with Expedia. He then indicates me that Expedia will assume the error and he confirms me again that only $650 AUD will be charged to my credit card.

However beginning of June, Expedia charged me twice, one for $650 AUD, another one for $1150 AUD. I have contacted several times, no progress at all, wrote mails, no progress. They indicate that their system indicates only $650 AUD so I have been charged $1150 by the airline and I then need to contact the airline myself. I am very disappointed as 1/ I can't get back my money, 2/ They clearly passed by credit card details to the airline without being authorized to do so, 3/ they are not trying to solve anything at all.

The trip was priced at $1330.00 on their website. They ran the exact same trip through and told me it would be $5,409.43. Now this is the exact same flights and times. They come up with lame excuse that they are using a different database that is in real time like I am suppose to know what that means. I told them that I could pay for this trip right now with my credit card for what it came up as. They could not give me a legitimate reason as to why their price was higher. It all sounds like they don't want people to use any credits they have. I will never use these people again.

No one contacted me to DISCUSS MY OPTIONS, and I spent 3 hours calling to and from airline companies and Expedia until someone resolved the issue. I was told to re-book the flight. It was $60 more expensive, so I contacted Expedia and a lady named ** told me to book the new flight so she could refund the $60 gap. Very inefficient way of managing this problem and I am now $60 out of pocket until the money is refunded (which will probably end up being after my Sydney trip or toward the end, which is inconvenient).

I suggest that in future Expedia should NOT SEND CONFIRMATION EMAILS IF THE FLIGHTS ARE NOT CONFIRMED and I also suggest that you provide incentive for disappointed and stressed customers who have been served poorly, to continue using Expedia in the future (e.g. gift vouchers, discounts or upgraded flights, etc). I am very annoyed at the hassle of this issue, and I will not be recommending Expedia, nor booking through them ever again. Lucky I checked my bank statements and didn't turn up to the airport with my 'FAILED' ticket. I was flying to SYD for surgery. Some of us have full time jobs, and can't afford to be screwing around calling back and forth and trying to bridge language barriers with service operators just to book a flight that IS ACTUALLY CONFIRMED.

All my friends or family will not use Expedia again. And they haven't. Expedia are the mafia of travel websites. Expedia will "ROB" you with your eyes wide open. They should be punished by law. I'm still very upset. I'm not a wealthy person. And I don't have $3000 dollars to throw away. It is very upsetting. I have to admit. I did cry my eyes out.

Never was there a discussion or agreement of upgrades or extra charges, we just wanted our receipt from Expedia to be honored. On June the 8th, Monday night, I was told by the manager that Expedia wasn't honoring our reservation and we owed extra money. I told them, "no, everything was prepaid and nothing extra will be owed since we didn't upgrade." We called Expedia that night and they kept stating that they would make it right. Upon checking out, we were told that we owed extra money and I refused to pay but since they had my credit card on file, they fraudulently charged it. This matter wouldn't have happened if Expedia wasn't running scams online and not promising the actual rooms requested. I wasn't satisfied with their service and they failed to deliver what was paid for.

Because of this I now have to buy three new tickets for the travellers whose first names do not match their passports 100%. Etihad airlines refuses to do a name change request and the powers that be at Expedia refuses to accept responsibility for their consultant's negligence. The number of telephone calls I had to make and the amount of time I wasted talking to Expedia tele-operators is staggering. If you are thinking of using Expedia as your travel agent, be warned. When things go wrong, you will be on your own and the experience may be very unpleasant. I should have made my travel arrangements with a reputable local agent.

Horrible customer service. They would not relocate me to a different hotel with comparable amenities that I booked. They offered no compensation or adjust rate to be in line with hotels in area with no pool. I just sat on phone with 5 different representatives. Mysteriously phone gets disconnected from the call center overseas. There is no customer support. To be told by the last representative that she can't do anything and it is my problem not theirs! I expected to be relocated to equal quality hotel or get compensated for lesser quality. Right now back on hold all morning asking to be transferred to corporate office and they put me on hold for over an hour. Really rude. Really dissatisfied. EXPEDIA IS THE WORSE!!

I called Expedia back and customer service rep was extremely unhelpful, and supervisor was rude and hung up on me. Last night, I tried to use the same coupon for a hotel in Paris, found a rate online and called their rep to apply the coupon. She gives me a much higher rate than their own online rate then tells me that she cannot match their own online rate, but a supervisor might be able to, transfers me, and am on hold for one hour.

I call Expedia back from another phone, and a diff rep now tells me that he can help me, but tells me that the same hotel room that is $183/ night online is now $10,000 /night. Takes him quite a while to sort that one out in his head. Comes back and offers to book the hotel for me and apply the coupon. After we have been talking for over 30, he then wants to charge the full amt to my credit card. He informs me that the hotel I want is not a VIP Access hotel, so no Coupon. I ask him to downgrade my coupon from VIP to regular, which would give me only $200 off any hotel, and he refuses. He then puts me transfers me to a supervisor and am hold again.

IS THIS A SCAM OR WHAT? If you have coupons and no clear pathway to use them, they are meaningless. If you go through the USE Coupon link, there should be a way for the customer to know that the coupon is not going to be applied. There is a field for Coupon number, and no Expedia rep would provide me with clear instructions or a coupon number. Reps do not seem to know HOW the traveler can locate a VIP Access Hotel to use the coupon online. Price mismatch, with their OWN reps being unable to find and match their OWN WEBSITE prices. I still have the $400 coupon and was not able to apply it to any of my hotel bookings on Expedia, and the whole experience was extremely dissatisfying.

I asked Expedia to send me a cancellation email confirming the refund for 4 days and they pleasantly agreed. That should have been the end of it. They not only did not send an email or refund my money - I have called numerous times, been on hold for hours waiting to speak to a supervisor, was told the supervisor couldn't call me even though they have my phone number. Been hung up on and found out they are working from home all over the country and have limited access to what went on previously. So when I checked out I paid the hotel for four days in that room and Expedia for four days in that room. And called my bank - another run around and I'm wondering just where I can go to get over 600.00 back.

Wasted 3 hours of vacation on phone to Expedia to be told they would not help me and that they only match prices 48 hrs before reservation. Well I just booked room the night before so that was impossible to do. I asked for the name of corporate which he said he had no names or numbers for me. I wasted 3 hours of vacation time with these people who could have cared less. At least 100 motorcycles. Omg... I was devastated and frustrated. I will never use Expedia again!!! I will do my research before next vacation.

However, the tickets were not displayed on the last screen as they normally would, and I was prompted to enter the email addresses where those could be sent. I did that, then checked my inbox a few times and after I did not receive anything I went back on Expedia.com to my account, re-keyed my request for the flight itinerary - only to receive the flights info I never booked. I could not believe what I saw - it was an airline that never even came up in my searches and I'd never heard of, with 2 stops, at the price of the direct flight.

I immediately called Expedia, they made me hang for hours (waiting for my turn on their packed 1-800 line) and having spent half a day I realized that they will not fix the situation or return any of my $$. Then, they actually suggested I contact the insurance company I'd booked the trip protection plan from and find a way to get our family doctor to give us some kind of proof that my family was sick and couldn't travel to be able to cancel the flights booked. As a plan B they said I could pay 130 euro for ticket exchange to the one I originally purchased (!?), with any additional costs in case the price has gone up, and in this case they quoted me 3 times the original price - and all that was happening while I could still see the tickets I originally bought available online, at the same price!!!

I then requested the log of my transaction so that I can pursue this further with bureau of better business but they won't provide that either - they sent me a hand typed email stating the date and time of my online purchase! And that's after I waited for my turn on their 1-800 for another 45 minutes. Their rep was also very sarcastic and condescending. I have emailed their main email for inquiries only to receive automated messages. This is the worst experience ever and it looks like my family will have to go through a 26 hour flight with 2 stops one way vs 10 hour direct flight that I know I have booked. This is obviously a scam - I got handed a cheaper ticket at the price of the direct flight. We use Expedia's sister company at work for business travel booking and will not continue with them. For sure!

I called Expedia back. Waited on hold for over an hour. When I finally got a live person and told them the situation, I was told they would not pay for the airline cancellation fees. I asked to speak to a manager. After over 30 minutes on hold, a manager ** came on the phone. I informed him I had a Travel Protection Waiver and it states it would pay for any cancellation fees imposed by the vendor. He said if I could send him this Protection Waiver because he did not see on my account. I informed him I purchased it from Expedia and if you have my info you will be able to see it.

Okay now I am really upset. He actually told me, "I don't see this on your account and you are responsible for the fees." I paid $1473 for the air, hotel, car rental and travel insurance and he told me he would only refund me $614 and change. I wanted to just cry because I had planned this trip for a year. I will be fighting for my cancelled air, hotel and air cancellation fees. I will be emailing a copy of my travel waiver in the morning. Purchasing the waiver was more money I have wasted with this company. I wouldn't use Expedia again if they were offering vacation packages for $1. I will be contacting the BBB.

Fast forward to our date of travel, we arrive into Marrakech airport and are met by our transfer driver who tells me he has the owner of the Riad on the phone, needing to speak to me. I take the call and the owner advises me that he is full and cannot accommodate us. He goes on to tell me that he advised Expedia of this back in March and again on 20th May and was assured they would contact me. Given it is now 20:15 pm and we have nowhere to stay, we agree with the riad owner that we will head over to him where we can access his wi-fi and speak to Expedia to understand what is going on and where we are to stay. He only became aware of the fact that we had not been contacted because the transfer driver had called him to provide him with an ETA for our arrival.

On the way to the Riad, I contacted Expedia who told me they had no such email from the riad owner and would need to pass the matter to the customer concerns department but would call me back in 5-10 minutes. Upon arrival at the Riad, the owner duly shows me the email he sent to them on 20th May and when I then access the wi-fi I discover an email from Expedia to me sent at 15:47 on the date of travel some 10 minutes prior to our plane taking off, hence why I was only just seeing it.

No callback was received so I called again, some 45 minutes later. I spoke to a female, by the name of ** (who would not disclose her surname). I also broached the subject of compensation with her, explaining that all the calls from my mobile were costing 3 per minute or thereabouts and I expected to be reimbursed for these and they had failed to sort out alternative accommodation for me ahead of my arrival. Interestingly, whilst discussing this with her, another person within Expedia called the owner of Riad Vendome and asked if there was any way in which they could accommodate us, which he advised he could not. She placed me on hold to ask about compensation and returned some 10 minutes later to advise that they would only compensate me $15 for any additional transport and $15 for me calls, which I advised was outrageous.

She continued to place me on hold numerous times and kept repeating stock phrases, beginning with "I'm sorry" or "Our Customer Concerns Dept." I requested that I stop being placed on hold and again she said she would call me back in 5 minutes. No call received for some 20 minutes or so and when she returned the call, she told me she had found us accommodation at Riad Lena but that I would need to give over my credit card details to secure this. She also made mention, when I was hesitant, that if I did not provide my details, she would no longer be able to help me. At this point, I asked her to confirm that the standard of accommodation was the same or better and that we would be staying in a suite and not 2 separate rooms, which she promised we would be.

I reluctantly gave over my credit card details but advised her that if it subsequently came to pass that the accommodation was of a lesser standard or in 2 separate rooms, I would be expecting a full refund for any charges applied to my card. She advised me that she would now confirm the booking and would call me back within 10 minutes. I explained to her that I wanted an email confirmation of the booking and exactly what had been booked for my records and she said she would provide this.

From memory, the time now would be around 21:30 I also asked the owner of Riad Vendome to provide me with the email he had sent to Expedia on 20th May as I wanted to complaint about the shoddy service. He did this immediately and immediately it was received into my inbox. The Riad owner was surprised to hear that we could stay at Riad Lena in a suite as he had already called them, after initially speaking with me and they had told him they only had rooms for 2 persons. On hearing this I asked him to call them then so that we did not have a wasted journey and more travel expenses. He did so and it came to light that the accommodation booked was a room for 2 persons (at the cost I had paid for the 4 of us) and that upon arrival, I was to be offered a 2nd room at an additional cost of 100 euro per night.

Bizarrely at 22:15pm I received a call from another department from within Expedia who told me that they were sorry to be contacting me but they needed to let me know that my accommodation at Riad Vendome was full and they were going to source me an alternative accommodation. Mentioned Lena to the man I spoke to and he told me that he was unaware of this!! Outraged, I contacted Expedia again, this time speaking to ** who told me that ** was on the phone right now trying to confirm the booking at Lena.

No call received, I call again, at what must have been close to 11pm because the owner of Riad Vendome needed us to leave and naturally we were scared to venture into the unknown without having accommodation secured. I called Anshu back one last time and told her that we knew the accommodation was not suitable and to cancel the booking at no cost to myself. Given it was now 11:15pm I told them we would sort ourselves out, and taking some local Riad numbers from the owner at Vendome we did exactly that, finally checking in about 30/45 minutes later.

My grievances are as follows: 1. At no point during the evening of 27 May did Expedia / Easy to Book.com display any concern for our wellbeing. What happened to safeguarding? We were four lone females in a foreign country at night without accommodation?? 2. At no point did they display any evidence that any formal procedures were being followed or that any policies existed in relation to safeguarding. In fact, they completely failed from a duty of case perspective. 3. I do not understand why, if they were contacted by the riad owner in March and again on 20th May they failed to contact me until 10 minutes before my flight took off. This has to be unacceptable behaviour as I had no opportunity to do anything but call them and run up a large phone bill.

4. I fail to understand why during my many conversations with ** she kept telling me that they had not had an email from the riad owner, clearly this is not true as I had a copy of the email and secondly, they had made contact me with me to confirm the accommodation was not available, albeit it was too late! 5. ** promised me that the accommodation at Riad Lena was a 4 person suite and would cost as we had already paid. Having had the Riad Lena on loudspeaker whilst the owner of Riad Vendome called them, I know this was not the case. 6. I had advised when giving my card details that if the accommodation was unsuitable I would want a full refund, yet I can now confirm they have charged my credit card to the value of £263.18 a charge I refute and want crediting!

7. Compensation for calls How can they limit this to $15. My phone bill is some £150 higher than it would normally be and, living in the UK, I deal in £s not $s so a reimbursement of £9.82 at today's rates is insulting. These calls would not have been needed had they done their job properly and contacted me prior to my being on the plane and duly arranged other comparable accommodation. 8. I asked both ** and **, why, given I was promised callbacks in set timeframes, these did not materialise and I was advised that if there is nothing to update you with, we won't call. We were four lone females, in a foreign country at night with no place to stay surely if they say they will call back, even if there is no update, they should honour this?

9. At one point in the evening, I became quite upset by everything, I'm guessing this was about 10pm and my friend called. She was very calm and just asked about what was happening in terms of alternative accommodation. She was promptly cut off!! 10. Their email trail is also suspicious. If the timestamp of the email is to be believed, they sent an email at 21:56 confirming Riad Lena but as can be seen this is only for 2 persons (as I already knew) but this email was not received into my inbox until the following day, yet the email the owner at Riad Vendome sent me, arrived immediately. Interestingly later, at 23:27 they send another email confirming my original accommodation at Riad Vendome explain that??

I have posted my complaint to their facebook page, at which point I was immediately contacted and asked to send my complaint in full privately across the airways which I did. I was then contacted on Tuesday of last week, asked what the itinery number was for my trip and advised that it was a matter for Expedia.com and not Expedia.co.uk. I was assured they had been made aware and I was to expect a call within 5/10 minutes. No call has ever been received and I've noticed that since then, if I attempt to post anything, it's seemingly blocked!

I complained to Expedia that this is impossible, how can the hotel just cancel my booking? The service team then made up a story that it was because my credit card did not go through so the hotel reserved the right to cancel my booking. But in those calls, neither the hotel nor Expedia told me about the credit card issue. I requested the team to listen to the calls again and investigate what went wrong. I then checked with the bank, they confirmed there was no payment rejection in the past 18 mths. The service team just keep ignoring everything I said and respond to me saying this is a credit card issue and said to close the case. I cannot accept that they just made up stories to push the responsibilities to the customer. They literally say things that was against the facts!!! I can't accept this kind of complaint handling.