Expedia Reviews

Quite possibly the worst customer service I've ever encountered my entire life. I've never felt so compelled to write a bad review for any service company but here I am. After calling to book a ticket that takes me from Boston to Cairo, I was issued a ticket that took me from Boston to Toronto to Frankfurt to Cairo. I showed up on the day of my flight and was not allowed on the plane because I did not have a US or Canadian passport or a Canadian visa. The fact that I need a visa to get to my original destination was NOT communicated to me by your sales representative. Strike one.

I've been trying to book a minivan for my trip to Texas for the last two days and it shows on their website a price of $57 a day not including insurance. I've been trying to book a minivan for my trip to Texas for the last two days and it shows on their website a price of $57 a day not including insurance for a minivan. I try to book it and the website will not let me. I called them and get put on hold for two hours just to find out that the price that is on there is false and they tell me that there's nothing that they can do about it.

Reserved a room at the Days Inn in Milan Ohio through Expedia. Upon arrival the front desk staff even though they had my credit card wanted $50.00 in cash for incidentals. When my daughter went to give them the money they heard me say over the phone that we would not use their establishment again and they told her to LEAVE!! So, I contacted Expedia to make sure that they did not charge me, well they did. While I am on hold Expedia contacts the hotel and the hotel says my daughter was a no show (a bold face lie). Expedia proceeds to tell me that there is nothing they can do and I need to take it up with Days Inn. My point being why even use Expedia in the first place. Trust me I have learned my lesson on this one and never again will they get my business!!

It is now early July 2015. I traveled to Waikiki Beach, Oahu, HI in March 2015. Booked a 3-week vacation through Expedia well in advance and prepaid in full. Arrived to find the hotel room I was supposedly booked into was not a hotel room. The hotel had not existed for years. The rooms were sold off to private buyers/owners as condos of sorts years prior. The individual owner of this "room" was an offshore real estate investor who had subcontracted with a local property manager. The local property manager subcontracted this "room" as a hotel room with Expedia and provided Expedia with false photos of it. Expedia posted the false pictures of the room without ever having determined whether this place actually existed or not. The room was too small to get around in and the bed was full of bedbugs.

I want to bring this issue in your notice; I had booked a return ticket. Since there was a change in the travel plan, I had to postpone the return journey to Delhi so, I talked to Expedia customer service (person name: Pankhuri), who deliberately gave me wrong info that I can go ahead with the cancellation of return flight. This whole conversation can be heard as your side recorded it. Believing the info given to me by Pankhuri, I cancelled the ticket and booked a new return ticket on Expedia.

Booked a hotel with Best Western $70 per night less than when I called direct to the hotel. Who would pocket the difference if I had booked through Expedia? So that's how they make their money... What a tourist trap.

I am requesting to waive the travel insurance that I have not used since my trip is 6 months from now. The rep named Max put me on hold for a few minutes at first just to decline my request. So I humbly made another plea since I am booking another flight with them to consider waiving it and I am on hold again for 1 hour and 22 minutes now. No decency whatsoever to get back to me to give me a final decision! What an **! I have quite a good impression on Expedia but this experience definitely destroyed that! They are not just expensive but unsatisfactory too. So rude!!!

I booked two rooms at a hotel through Expedia. When I found out that I only needed one room I called Expedia to cancel. The rep told me that the policy was that the hotel wouldn't cancel for her but her Supervisor would call the hotel's manager at 1:00 on Monday and get it handled. She told me NOT TO WORRY several times. When we showed up the hotel Expedia had never called. Called Expedia back and they were sorry.

We had booked a vacation flight hotel and car through Expedia. Flight was fine but car rental we had to wait for four hours and they said we don't have a car for you after paying so much money. When we reached out hotel and was trying to check in, guess what? They said, "we don't have your reservations." After arguing with them, finally they found it - "the clerk" said, "our hotel is overbooked and we don't have any room available for you." We had kids with us and we had nowhere to go. I called Expedia. They could not help over the phone - stay on phone for more than two hours. Finally gave us our rooms after two days - meanwhile we had to get our own hotel for two days. I called up Expedia for some sort of compensation but they refuse to help me. We spent about $7000.00 in our booking and had no vacation. I would never book with Expedia again.

I booked a hotel online to stay in near the hospital because my husband was having surgery 3 and a half hours away from home. With the understanding I could leave a night early if needed I could. When I left the hotel they handed me a copy of my room receipt for a total of 276 dollars. Expedia charged me 410 dollars and would only give me 93 dollars back refusing to give me the extra 41 dollars. I called and wanted to understand where the extra 41 dollars went and why I was only refunded part. The lady who helped me just gave me the runaround and would not answer my questions. When I asked to speak with a supervisor she told me they will only tell you the same thing and wouldn't let me talk with anyone else.

Me and my son missed our flight back from Hong Kong to Paris because in the travel confirmation sent by Expedia.com. Hk, departure time that was mentioned was 12:25 am. I understood that this was meaning 25 minutes after noon time. Flight was actually leaving at 25 minutes past midnight. I checked exact definition of 12:25 am and could find one explanation issued by National Institute for Standards and Technology (NIST) saying that this reference to am and pm cause confusion and should not be used because unclear; a.m. Means actually ante meridiem, which means before noon; then 12:25 could also mean 12 hours and 25 minutes before noon; another site was proving that 12:25 am is between 12:00 am (noon time) and 1:00 pm which sounds logical.

Booked a New York trip months in advance and needed to change the last name of one of the passengers. Spent over 7 hours of hold time and 2 weeks trying to take care of the issue. Called the airline and faxed over the info they asked for with no problem. But EVERY TIME I called Expedia, I sat on hold for over an hour each time and was disconnected. No one would give me a direct line to supervisor, and the issue is still not resolved.

I reserved & prepaid for a handicap accessible room with an adjoining double room for my brother, mother and me. I get to the hotel & discovered the hotel doesn't even have such an arrangement. Expedia simply lied to get my business.

A person named Glenn answered the phone at Expedia. I needed a motel that allows budgies and told him that another person two years ago from Expedia had talked the Oxford Suites in Hermiston, Oregon into allowing us to reserve a room with our bird. He called the Oxford Suites and right away said they don't allow birds. I told him again that the other person two years earlier had talked them into allowing this. He did nothing and said another motel allows birds. I have reserved the other motel and had to squeeze information out of him about the place. He was in a big hurry to make the sale and had trouble with English at times. This guy was a lousy customer service rep and that business must be desperate to hire people like this.

First time on Expedia. I thought book now pay later is a very good catch for customers. Indeed it is a catch. Tried to book for hotel in Boston, click the pay later option, found two options instead. Lie#1: Pay in full or $50 reservation! Didn't it say pay later? Anyway, $50 won't hurt so I booked the hotel, went ahead and use my card, reservation got confirmed in less than 2 minutes. Lie#2: Printed my confirmation, read through it, it said "PAID IN FULL!!!" What? I dialed customer service and pleaded that their website needed to be truthful because I just lost my $$$ over what should have been just $50 reservation deposit!

I have been using Expedia for years and have had no problems. However, for the first time, and because of my positive history with Expedia, I decided to book a room under their "unpublished rates". You choose a rate and room based on criteria and get a special rate. I chose a "boutique" hotel with 4 stars. However, once I gave the information, I found out they had booked me in a 3 star motel.

We arrived only 30 minutes before flight due to an accident on road ahead backing up traffic for 20+ miles. The check in window at airline was closed. No one else would help us or refused. We missed our flight. Called Alaskan Airlines to check for next available, they advised to call Expedia for an option since tickets purchased through them. On the phone for hours from the time we missed the flight (waiting at airport for several hours) until 10:00 pm and hung up on three times after 1 hour time investment with no call back.

We booked online and paid extra for pool view. Thought we would splurge this time. Not only did we not get a pool view but expedia and Hilton Orlando are keeping our money that we paid extra. That's stealing!!! NEVER AGAIN!!! Ruined our family vacation. I guess business is so good they don't have to worry about customer service.

Used Expedia online to book a holiday today. Took 1574 euro x 3 out of my account as a shadow payment? No holiday booked. Have to wait another 72 hours for a refund or book with another card. Customer care line obviously transfer to a Pakistan country (due to accent) stressed no holiday no funds??? Thanks Expedia. Never ever again.

I made a reservation for July 2nd. I checked and rechecked to verify the info was correct. Never received a confirmation email but usually I don't. I get the reminder email and it says July 1st. I know for a fact that I booked it for the 2nd after confirming it and re-confirming it over and over. They told me I lied and that they couldn't possibly have a glitch. I asked to speak to a representative, who gave me the runaround and then a manager who gave me the runaround. After an hour I get put through to corporate. By that point I just said I wanted the CEO name and address. I was writing a letter and complaining to everyone I can. I will no longer use Expedia for ANY of my travel means since they essential called me a liar.

I tried too book a Vegas trip flight and hotel for my best friends 21st birthday. I had to call since there was a problem with my computer. The lady was very scripted but I was on the phone for over a half hour and she charged my card and said it was done. She then asked me to wait on hold while she typed something. I could hear her and waited for about five minutes before being hung up on. I figured, 'oh she will call me back ASAP.' I waited about an hour and nothing, so I called back to double-check since my cards were charged but I didn't receive an email confirmation.

Bought airline tickets to go to Austin, Texas. Clicked round trip. Had to cancel trip. Tried to get refund. Was told two one way tickets were purchased and we would OWE the airline. Rude and uncaring company. Do not recommend using their services as they are not clear and you will lose money.

Trying to make a change to an air ticket. So far it's taken 7 phone calls lasting around 3 hours. Expedia call center staff give contradictory information and don't really seem to know what's going on. I don't care how good a deal they offer. I am never going to use them again.

My co-worker helped book a flight with Expedia on behalf of another co-worker. He then cancelled the flight because the business trip was rescheduled. When the trip was back on again, he needed my help to re-book another flight and use the credits from the cancelled trip towards the new flights. In order to use the credits, I had to call Expedia to book a new flight. When we booked the new flight there was a remaining balance that needed to be paid of $202. I used my co-worker's company credit card to pay the remaining balance.

We made a hotel reservation on Expedia. After we made it realized that the state was incorrect, it was to be in Maine instead it went to Oregon I called them right away, was told it was enough time it was cancelled. Then while we were traveling we saw that Expedia took our money, had to call them over four times with different answers. Was told to call the hotel to cancel. They provided me with the wrong phone and person to speak with. I was willing to take the loss and put the money toward another stay. Their customer service is horrible. Will never book with them and plan on seeking further action.

I received an email at 8 pm UAE time that my flight to Newark departing from London on 30th June VS001 has been cancelled. I called Virgin who informed me that as I booked via Expedia, I had to get them to make the change. I have now been on various calls with Salvador, India and God knows where to Expedia "so called" customer service representatives. They have kept me on hold, hardly understood the issue and have been extremely unhelpful. They have ruined my vacation before it has even started. I am seriously disappointed with Expedia's poor customer service. They have yet to resolve my issue 2 hours in and I have racked up a phone bill. Next time I'm never using Expedia and going direct!!!!!!!!!!! #expediasucks

I booked a holiday to Portugal for 10/07/15 but when paper work was issued it was for 10/06/15. As soon as I got the paper work I called them. I rang them too. They said it would go to complaints and would listen to the conversation that I had with their agent, which the agent changed the date, the time of flights and the deposit. I got lots of emails saying they were sorting it. Expedia did nothing to sort this problem out. My partner had to book time of work which cost us because it was one of the busiest times to complete work. Expedia have still not got back to me and to be honest don't think they will.

In March and April I was checking hotels in Wildwood NJ in Expedia. I found one; El Coronado. I decided to make reservations, I think it was sometime in April because Expedia kept showing less rooms each time I checked. I made reservations when it said only 4 rooms left for June 2 to June 5. When we were there hardly anyone in the whole hotel let alone all the beach. I can't depend on Expedia telling the truth anymore when it comes to how many rooms are left.

I made reservations Jan 26, 2015 to stay in Rehoboth, DE for 2 nights for a wedding. I received my confirmation and am set. I received a call from hotel to change from 2 queen beds to a king but told them I couldn't due to 2 extra people staying in room and they were good with that. Received an email from Expedia 2 days before my trip again confirming my trip and asking if I was ready.

I called to book a trip and gave the lady on the phone my card number. She said I couldn't use the card so I gave her a different one. Next thing you know my alerts on my phone start going off and she somehow charges 2709 dollars on one card and 2200 on the other card and still had not booked our trip. I asked to speak with someone that could help, she hung up on me. I called back 1 hour and 22 min later I get a supervisor on the phone that tells me she can't do anything and will not guarantee me the price of the trip after my bank disputes the card charges and then also hangs up.

BEWARE of Expedia free 24 hour cancellation policy. I made reservations for a trip to Punta Cana. I paid in full on my credit card for the trip. I cancelled well within the 24 hour period. Expedia refunded me my hotels and insurance within a few days which was fine but the airline refund went through two billing cycles on my credit card. Needless to say I now have to pay interest to the credit card company.

Booked a flight, hotel and rental car through Expedia website for a 1-day business meeting in Denver. Within 24 hours of making my booking, my meeting was moved back 1 day, so I had to make a simple change to my itinerary. This requires you to get on the phone with Expedia customer service, which was an absolute nightmare. First, I had a very hard time understanding anyone I spoke with, due to poor call quality and the accents. Second, I was bounced around to many different departments, including, inexplicably, Expedia's internal IT department, before being disconnected. I then spent 45 mins on hold before giving up.

I booked a flight and it didn't go through, it kept sending me to the error page that tell me to try it again in a few minutes. Then I looked at the unbooked section, it said my flight was un-booked so I thought the flight that I booked still UNBOOKED. I did not know that the website will automatically book it for me. So I bought the ticket off the other website, now I got 2 tickets. I called the customer service and they wouldn't refund me the money even though it is their website FAULT! After they processed my unbooked flight, they did not send me any emails for confirmation number or anything. If I didn't check my account, I would miss my flight!? I would NEVER EVER USE Expedia again! YOUR COMPANY IS THE WORST COMPANY!!!

I made reservations thru Expedia for a one night stay at the Radisson Hotel in Portland, Oregon while I was in Belgium. I didn't realize that the site I was on was Expedia.be which means it's the Belgian site. My confirmation email was in Dutch. When I returned home I called Expedia to ask them to send me the confirmation in English. I requested call backs twice. Received call backs, both outside the times they stated they would call me back, and both people I spoke with were entirely unhelpful.

I purchased a vacation package (plane tickets and hotel) from Expedia for my family in December. We had confirmation for all of us from Expedia and Delta, but when it was time to check in for our flight in May, we found that my son didn't have a ticket. Instead, my daughter had two tickets assigned to her. The Delta ticket agents said we had to have Expedia reissue the ticket for my son. My husband and I both called Expedia right away. After being on hold for 50 minutes waiting for a "supervisor" to fix the problem and not hearing anything from him, we had to buy another ticket at the walk up price and then run for our plane.

I have bought several vacations with Expedia, but after today's experience I wont be using Expedia anymore. Expedia was advertising a package to Grand Bahia Principe Punta Cana for $920 per person for 8 nights from San Francisco. I was going to pay extra $63 to come back in 11 hours instead of 20, but when I was ready to book, the website showed me a red sign saying "sorry, we are unable to complete your request 12968".

I booked a package holidays in January 2015. My travel date was in June. My flight was changed from 10:50 am to 9:15 and Expedia did not notify me (in their terms and conditions clearly states it is their responsibility). I came to the airport and that is when I found out that my flight departed without me. The airline was nice and put me on the next available flight. I have lost 1 night in the hotel and the following day to catch up on my sleep. I sent emails to Expedia, no response. Only after prompting several time, I got email from them which is rude and the man lack customer service skills. To get through on the phone is another issue - if you have all day, you can try.

I think people work for customer service in Expedia suffer from some sort of short-term memory syndrome. The airline cancelled my initial flights and changed my schedule to unreasonable time so I requested refunds. I called five times over one week period requesting cancellation and refunds. For some reason, everytime I called, the Expedia said it wasn't the airline's work hour so I have to call at different times. I pretty much called every work hour for all around the continent but still it was never the work hour. Also, even though I clearly expressed that I want refunds and said why, after few minutes the representative would ask me if I am accepting the change in my schedule and ask me over why I want to cancel.

We booked two Thai Airways tickets to Nepal from Expedia. Unfortunately, the trip got cancelled due to recent spate of earthquakes. Hence we contacted Thai Airways to try for a refund. Fortunately, Thai Airways has very kindly approved of a refund for all Nepal flights traveling in the same period and told us to approach Expedia for a refund. We contacted Expedia via email and sent the circular to them as well as the contact details of the person we contacted from Thai Airways to verify. The person on the line kept giving us all kind of excuses and told us to contact Thai Airways. Finally we resolved the issue that the issue lies with Expedia as Thai Airways has already sent out the circular to all their business partners.

Charge $22 for cancellation insurance. When I wanted to change my flight date Expedia told me that I would have to have had a death in the family. Also that it isn't their turf to do this. It's up to the airlines. Simply put their insurance is worthless.

Horrible experience with Expedia. I couldn't simply book a trip online to Paris for seven days plus excursions, transfers for a significant (For me) amount of $ and research. I entered all the information, got all the excursions on the dates I needed and started to fill in the TSA info. I couldn't book because of a GLITCH in their system. Entering daughter's info, the GLITCH said she "had to be 12 years old for the entire trip." She is going before her birthday for her birthday.

I made a motel reservation online and within 15 minutes received a phone call telling me that I was to go somewhere else. I called to cancel the reservation at approx 3:30 pm cst. By the time I was connected to the correct party I was told that it was too late to cancel that my cc would be charged a cancellation fee equal to the reservation fee because it was after 4pm cst. When I tried to explain my hold time and that I had been transferred 3 times it was to no avail. It would be nice to talk to someone that I could understand but that too was apparently not feasible.

I booked a trip on Expedia.com back in May. The booking went through smoothly. My credit card was charged and I received a confirmation email. In the confirmation email, I got confirmations for my flights (round trip) and my hotel stays booked. In the email, my flights were showing ticketing in process. I didn't think much since all flights got confirmation numbers and my credit card was charged in full. And I never received another email/phone call letting me know something has gone wrong. Less than 3 Days before my trip, I wanted to pick my seats on the flights and found out my flights were never booked!!! Expedia only booked me 3 nights of hotel stay in a foreign country with no flights and charged me in full for the entire trip.

This is the most horrible website ever to book plane tickets. I went online yesterday to book a round trip flight to Jamaica. They charged my card TWICE for the flight, but yet I got no confirmation or itinerary for the flight. When I called the customer service I was on hold for 90 minutes before anyone could help me and then when they tried to help me, no one had ANY idea what to do. It took three hours just for me to convince them of what happened and then explain to them that I needed the flight confirmation.

I have used Expedia for years and it's been good but only when things go well. They cancelled a couple of flights on me this year. It's taken me 6 phone calls from overseas, most of which were an hour long, to agents I could barely understand and were not interested in helping me, a couple of time I was hung up on whilst on hold. I have been very patient and have not got angry with them once. Every time I was told someone would ring me back, no-one ever did. They struggled each time to find my details and had no notes of previous calls despite me having the reference numbers to hand every time. They have requested me to send an email they sent to me advising me of a cancellation as they've no record, I have done this 3 times now and they still either say they can't find it or dispute the 'meaning' of the email.

I reserved a car with HERTZ on EXPEDIA'S website. Due to a medical condition I could not make the trip but my wife did and because the car was reserved in my name she wasn't able to get the same rate. Ok, I get it. So I cancelled the reservation 5/20/15 through EXPEDIA, was given a reference number for the refund and was told it would take 2 weeks. Today is June 24th and after being on hold 6/23/15 with EXPEDIA for 1 hour (I kid you not) they disconnected. So, they have had my money for 1 month. If you're trying to make a car reservation DO NOT do it through EXPEDIA. Call the car rental companies directly because if you have a change to your itinerary it's much easier to get a refund. You have been warned!

I used Expedia's service to book a 3 star hotel and instead they booked me into a 2 star hotel and then said they couldn't cancel it. Bait and switch.

Over 10 years of customer of Expedia.com. I tried to change my returning flight. They total 3 hours of conversation with 4 different agents (in Philippines. They said they don't have US office.) and waiting. They answered me I can pick my day after 3 months later which is ridiculous or buy new ticket. (Yes they have cheap price and that's it. No change is allowed.) I was expecting $150~$250 difference for changing my returning flight, but **. It looks like they lose money if they do like that. They didn't tell me 3 month later ** for my returning flight DEPENDING ON AIRLINE RESTRICTION. I purchased round trip ticket which I can't change my schedule. So it's like just one way ticket so far.

During my search for a hotel in SF, I was deceived into calling Expedia instead of hotel directly to book my reservation. Expedia answered with "hello", which prompted me to ask if i was calling the Fairmont hotel directly. Rep said i was indeed calling the hotel directly. The Rep put me on hold several times to "check" if he could honor my request for room type etc. At end of booking, rep went over Expedia terms and when I questioned him about misleading me to believe I was booking directly with hotel, rep told me Expedia was "affiliated with the hotel" and owned by the same "big company".

I used Expedia, for the first and now I know last time, in November to purchase return trip Melbourne - Buenos Aires in May this year (2015). 1st sector of my return trip Buenos Aires-Santiago was changed in March 2015. Expedia advised me all was changed and reconfirmed. When I arrived at the airport in BA to start my return flight home the airlines advised me that my 1st sector was never re-booked and no ticket was issued. This meant that although Santiago-Auckland-Melbourne were fine. The only way I could get on the first sector flight was to purchase another ticket - as it was on a spot ticket the price was high. I got print-out from the airline showing there was no reservation and copies of the cost of the new ticket I had to charge to my credit card.

An agent spent over an hour to book my reservation to Bahamas - which required 4 adults to be booked into two rooms: 2 adults in each room. He totally messed it up by forgetting to book the fourth passenger into a hotel room for an all inclusive deal! I called Customer Service as soon as I received my email itinerary to correct the problem. But after several phone calls and over 10 hours spent on the phone, Expedia refused to acknowledge their mistake of short-changing us from one person's hotel room. Their suggested resolution was for me to pay for another single person booking which was as much as two people's bookings for the 1 person!

I used EXPEDIA to book a hotel room. It gave me a rate for a hotel room, specifying that there were only 2 rooms available at that rate. I booked one room, thinking I was securing the rate. After entering all my information, all of a sudden a message appears saying "WE HATE WHEN THAT HAPPENS: your rate just went up by 10$/night." SO of course because I nearly finished the booking I took the hit and still booked, thinking I was just being unlucky.

I was going to Puerto Vallarta, Mexico and contacted Expedia for shuttle service from the airport to the hotel. Expedia sold me a one-way service for $100 for 10 minutes ride. When I got there I noticed most of the shuttle services charging $25. This is a rotten deal that I got from Expedia. I'm totally unhappy about it.

I booked my vacation package with Expedia on phone because I was not able to do it online. The person who helped me book the flight for all of us but room for two adults only. So when we got to hotel they told us there was only one room booked. I tried calling Expedia and hold the line for almost 40 minutes and finally disconnected the phone. I ended up buying the room. I tried calling Expedia again next day to tell them the whole situation and wait time to talk to representative was 56 minutes. I called again and left message for them to call back. I was told that I will get the phone call in 7 minutes. Finally received a call back from Expedia and she put me on hold for almost 20 minutes without knowing the whole situation. I was traveling international so could not afford to call and waste more money for Expedia phone calls. I will not recommend Expedia for anything else in my lifetime.

Wish I could give them a 0. They charged me for the hotel and it was all booked by the time I got there twice and now that I'm trying to get a hold of them I have to wait more than 2 hours on the phone just to get hung up on. Nobody could help me. Ugh. Never again.

I've been a loyal Expedia user for the last 20 years, but my experience last week had brought that to an end. They screwed up my hotel reservation and it took them 2 hours to return my call in the middle of the night, to no avail. I understand that reservation can get screwed up, but 2 hours for them to call back and deal with it? I also requested a follow-up with their customer service management team. It is now a week later and I still haven't heard from them. I also tried to reach them again today, and after an hour wait, my call was disconnected. DON'T USE EXPEDIA.

I booked a shuttle to Orlando airport and the payment went through. They didn't take my pickup address. I called the Mears, the service provider to give my details, only to be told that they don't service my area. It's not possible to cancel booking on Expedia because the activity booked is in less than 72 hrs. The policy says after 72 hrs no cancellations will be allowed. But they didn't even check if my area was covered by Mears before rushing to take my money. I tried calling them but the machine tells me I'll be called back in 1 hr 32 mins. This is not fair.

On 2 February 2015, I made two international booking with Expedia for travel in April 2015 from Melbourne to Kuala Lumpur and from Kuching to Melbourne on Air Asia flights. I asked the sales consultant whether the flights included check in luggage and I was informed that 20 kg check in luggage was included in the charges and I proceeded to confirm the bookings. Upon checking my travel itinerary there was NO luggage purchased.

The airline changed my flight time to 6 hours 45 minutes later, unacceptable. Booked through Expedia, called the Customer Service Department. They were horrible - over 5 calls.They put me on long, unexplained holds, hung up on me twice, did not attempt to create a viable alternative. Their website does not even have a phone number, you have to search for it (good reason why, they are terrible). Turns out, I had to call the airline and right everything (Delta, a very good experience).

I purchased a ticket to go to Chicago in July. My husband can't go due to illness (I purchased travel insurance at the same time). I tried to cancel reservations. Expedia online did not allow it. I called airline. They told me to call Expedia. I tried calling Expedia and they said they would call me back in one hour. I waited two hours and they finally called and had me on hold. I hung up. Called Expedia again today and sat on hold for 1 hour. Then I was told I have to call the airline to cancel. I call airline and sit on hold for 30 minutes and they tell me they can cancel. Now I have to fill out a 5 page claim form and get my doctor's office to fill in all visits related to my husband's illness (rare blood disease) for which he has been treated for the last year and a half (he is seen once a week for chemo). This is insane.

I rang Expedia to check the fee for changing flight and hotel I booked for 2 people a week ago. I was told about $200 penalty fee. After calculating the fare difference ($60 cheaper for 2 tickets), the final amount that I had to pay was $140. It was not much so I went ahead and change it. Later on I got a bill of $340. Rang them again and I was told that $200 is per person. Well if I know it's gonna be that much, I would not go ahead and change it. I understand that is the airline rule but I was not told the correct amount from the beginning. Talked to the supervisor, she would not do anything to help me, she just hang up on me. How rude!!!

I booked a trip to Punta Cana, Dominican Republic through Expedia.com two weeks ago. Since they offered the Best Price Guarantee I kept checking online for lower prices. After three hours, Expedia.com itself offered me the same package but for $76 less. Following Expedia's instructions, I saved the Itinerary, took a screenshot of the offer and filed the request for the matching price. For two weeks I got different replies from them starting with "The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives."

Hello everyone. I would like to make people aware of misleading information when making a booking with EXPEDIA. This is one company I will never use again in any travel arrangements as when I searched on their app for accommodation the hotel I chose was advertising free wi-fi and breakfast included in the price. So I chose to use EXPEDIA instead of going directly to the hotel site or my other company I use because it was the same deal as theirs and was cheaper, so I thought I would give Expedia a go. But this was my biggest mistake ever because after paying EXPEDIA when I received my confirmation email the breakfast were not included. If I wanted the breakfast it was an extra charge per person, which if doing this for per person I booked for it was A LOT more money than the direct hotel site or my normal company I use.

I bought 4 round trip tickets online yesterday. Only a part of the whole purchase price was charged to my account (the first leg of the trip, a different airline then the flight back and this is because, it turned out, my bank has a minimum charge allowed per 24 hour period. In other words, I had a charge on my account for about 1/2 the amount of the total, from the airline that is to *bring* us to our destination). So.... I called my bank (spoke to a supervisor) to confirm and they said that transaction **will go through by midnight tonight**. I called Expedia. It took 46 minutes to reach an operator. Told them the story. It took her a long time to understand. There seemed to be a language/cultural barrier but mostly she wasn't a good listener and that she *thought* she knew what I was saying so I had to repeat the problem about 4 times for her to understand my complaint.

Man, I booked a Motel 6 in Fredericksburg, VA for four days. I drove from NJ to VA and the initial area was nice, but as I approach the Motel 6, the area looked run down and horrible. The place looked closed and I was hoping it was not the place, but it was. The lobby was looking like an old building given to a non-profit who is not making much money. It looked pitiful to the fullest. I changed rooms three times. The first room had a dirty toilet and mildewed bathroom. The second room had no refrigerator. The last room, and my last choice, was a smoking room and it had mildew, a clean toil, filthy exhaust, no kleenex (they said they do not do that there), no pen and pad, old outlets that are not affixed to the lights, and no freezer section.

When I first used Expedia.com just a few months ago, my experience was amazing. Then, as of June 2015, their customer service has become the WORST. I am trying to cancel a hotel, and it is outside of the penalty window (what does that mean, oh no penalties). So, why is it taking more than 20 minutes to cancel this? I am now being placed on hold. I had to cancel this hotel because I wanted to change the date, and the first representative (her name was nice, and if you get her, just hang up) messed up the dates!

I booked premium economy and ended up with an economy seat on a transatlantic flight, with two follow-on flights to Norway. All three legs of the flight were not PREMIUM but only economy. I called Expedia on THIRTY-FIVE separate occasions to rectify this situation and to obtain a refund for the return flight. I was assured on FIVE separate occasions that they would phone me back and e-mail me back and that they would get a refund. Other times they just hung up. They have done neither and when I contacted the airline they told me Expedia did NOT call to obtain a refund. They used to offer excellent customer service. Now it is perhaps the worst customer service I have ever received.

happen. I see that there have been some 810 bad reviews on Expedia, yet they are still allowed to continue their fraudulent practices.

Booked hotel suite with separate room and was told by the Expedia salesperson there was a separate room with closing door before booking. Salesperson put pressure on me because it was the last one. Then I find out he was liar because there was no door between the bedroom and living room. Plus this room cost a lot per night and is not what I asked for. Plus good luck if you are trying to contact Expedia. They will not answer and hang up on you for trying to change reservation. The room reservation was not able to be changed.

So I misspelled my friends name on airline ticket with Expedia. I been calling them for the last 3 days. On June 17, 2015 @ around 630pm. They had me on the phone for 2 hour and 21 minutes. They didn't fix the problem. Then, they said they will get back to me in 24 hrs. "Never Did". I had to call back again today June 18, 2015. Been on hold with them, now for 1 hour and 39 minutes. I WILL NEVER BOOK WITH EXPEDIA EVER AGAIN, cause of their POOR CUSTOMER SERVICE. I STRONGLY ADVISE, just book DIRECTLY with the airline or with A REAL TRAVEL AGENT. That is my advice for people, that are thinking of dealing with Expedia.

Long story short.. I booked a trip to Brazil using Expedia.com. I was on the phone for two hours booking this trip and I even asked the agent.. "DO I NEED A VISA?" I was told no; however when I get to Brazil they requested it. I was taken by immigration and a stewardess to a small room, where I stayed for 7 hours before they escorted me to a plane and sent me back to Texas. All in all I spent 22 hours in total going there and back. I called Expedia to see what they were going to do and they denied the agent told me I didn't need the visa, as if I would be dumb enough to travel to a foreign country alone without proper documentation. I asked if they would cancel the remainder of the trip, considering I wouldn't be able to enjoy it and the response was "NO, it's too late"!

They booked my rooms in Fredericksburg Virginia instead of Fredericksburg Texas. After I called they said they couldn't refund my money because the Holiday Inn Express wouldn't allow. I called the hotel and they said they would be happy to refund the money. I will never use them again.

Due to a glitch or lag in their system, a coupon I tried to use was not applied to my reservation. I did not notice until after my hotel stay, at which point I contacted customer service to resolve the issue. I emailed back and forth with them (a response from a different person each time, even though I was simply hitting "reply") and it was clear the only message I was going to get was "Sorry for the inconvenience, but there's nothing we can do."

For a seven day cruise beginning May 30, 2015, I was offered an on-board credit per stateroom by Expedia as an incentive to book with them. I submitted the form within the required time of 21 days prior to date of sailing. I expected the credits to show up on my final bill with the cruise line, and when they didn't I was told that the cruise line didn't have any notations that there would be any such credits. Expedia's system doesn't give any confirmation when submitting the form for the credits, (which a confirmation to one's email would be nice at least) and they refused to refund since I couldn't SHOW proof that I had credits coming. Needless to say, I would never again book with Expedia, especially after reading dozens of reviews about the company--and not one of them was positive.

I was suppose to receive a $50 best price guarantee. When I contacted them I was on hold for 35 min. Then the lady spoke to me for 15 and couldn't help so I was transferred. Another 35 min. Another lady another hold. Disconnect at 2 hours 54 min.

I booked a roundtrip to Kahului, Maui on May 21 using Expedia for Hawaiian Airlines. On June 17, the EXACT same flights were $85.00 less on the Hawaiian Airlines website. I called Expedia - they would not do anything to adjust the price, since it had been over 24 hours since booking. I pointed out that most all airlines will do adjustments within 24 hours, why would anyone use their service if they don't offer more "service". They claim to be following the rules set by Hawaiian Airlines. I called Hawaiian Airlines. Had I booked directly on their website, I would be entitled to an adjustment, less a $40 fee. I would have been able to pay for the baggage fee, and still had enough to buy a Mai Tai or two. There is no point in using a site like Expedia if they won't offer at least as much service as the airlines do!

We purchased hotel and tickets through Expedia for disneyland. We arrived on Thursday to enjoy the park and we were staying until Sunday morning. The hotel reservation and the tickets did not have the "correct" validation number on it and DL couldn't do anything about it because they were a 3rd party biller. I spent the first day of our only time off during the summer on hold for 6 (no kidding) hours. The first time I called it was a estimated 45 minutes, turned out to be 1 hour and 10 minutes. The second was over 3 hours until I talked to someone who couldn't help me. Told me to re-buy the tickets and submit the receipt for possible reimbursement. I will NEVER use them again. I am asking for my money back since we didn't even get to the park the first or second day. The worst customer service EVER. I am also filing a complaint with the DA in San Francisco.

I needed customer support to cancel a hotel booking. I first tried using Expedia's email feature to have them send me my itinerary. I tried three times to get the number by having them email me, but I never received an email, so I used Expedia's callback feature. It was a few minutes after 10:00 P.M. and the site said to expect a callback within 30 minutes. At 11:00, I still hadn't received a call, so I went to bed. At 12:35 A.M. More than 2 hours later, I got the automated call. It woke me, my wife and our infant up. I will never book with Expedia again and I will advise against Expedia to my friends.

I have never come across the worse customer service ever. Think twice if you want to book with Expedia. I booked a Hotel through their services, they misrepresented me and promised me a refund. Now it is the 13th day... All the managers, supervisors promised a 24 hour call back, I have evidence of emails stating that they would call me back and resolve the problem. I have called 12 times, god knows how much I have spent on calls. The call operators are all based in India.. there is nothing wrong re-routing services overseas but there comes a point where it seems it is clear they do not understand what I am saying or they do and are completing ignoring my requests for a refund. Worst service ever. The CEO or the equity holders should seriously look into this.

My husband booked a trip to Virginia Beach, VA a few months in advance. But, my father passed away and his funeral will on the date we were supposed to check in to the Hampton Inn hotel. I called Expedia and asked to move our reservations back just one day. They said they could do that but, they would charge double the original price. It would have come to over $1,000.00 for a three night stay. They said they would only waive the fee for the change. I find it a disgrace that they choose to make a profit off of someone's hardship. We asked to change the dates by only one day. Expedia did offer another hotel but the hotel reviews state it is not a clean hotel.

I downloaded the application on my Android phone and was given a code "for 25.00 USD for your next booking over 100.00 USD." I could have easily called the hotel directly to book but decided to use the code. Upon entering I received a message that "coupon code not valid for this booking." I called Expedia customer service and spoke with ** (obviously an alias as this was an off shore call center, probably India. ** said he could not help me. I hung up, not happy.

I purchased a vacation package with Expedia with the written assurance that if I found a less expensive price with the same flight and room type they would reduce my package price and give me an additional $50 for my next purchase. I agreed. Within 2 hours I found the EXACT package on CheapCaribbean.Com for $121 less expensive. I screen shotted this offer and sent it to Expedia with a claim form for the refund. They refused to honor the BEST PRICE GUARANTEE stating that my flight was in a "different class," that they would cancel my reservation and I could go elsewhere.

I wanted to go to Thailand - two cities. I thought the booking would be a little complicated so I called Expedia to have them assist. BIG MISTAKE! After TWO HOURS on the phone (that should've been the hint), the girl had charged four credit cards over $5,500 (the trip was $3,000) and there was no trip booked. We kept giving her credit card because SHE SAID the first one was declined, it wasn't. They continued charging until our cards were maxed out and the trip still isn't booked. Had to wait 3 hours (until the middle of the night) to have them return my call.

Booked my trip through Expedia.com.au and the amount quoted went from AU $3950 to $5281 after checking the credit card statement. Upon inquiry, I was advised that I paid through expedia.com and that the charges were as per USD and Not AUD. I advised them time and over again that our budget was $4000 and that is why we booked something under $4000. We are losing $1200 for no fault of ours. One of their supervisors agreed to refund part of that money but the manager refused to give any refunds saying it's not their fault and they cannot help me at all.

Wife made a reservation. Got to the hotel, they said it's a different day. She had proofs of the dates so it was ok. Next they said is only 3 people. Wife +3 kids=4. Well we paid 200 so we tried to upgrade. Expedia only credit us with $120. Upgrade is 300+200=500 - we paid to Expedia for 2 nights on a regular hotel. We would it got it from the hotel 250 USD. Time over the phone + stress + money worth less. Thanks to Expedia. Another thing, when you called they may dropped your calls or keep you waiting so you decide. Another thing, when you called to make a reservation is 1 minute, that's how quick they are to get your money. Advice: Do your homework. Make direct deals.

Look people, please listen or read this message. Expedia is the worst of the worst. They lied about giving veteran discounts and didn't honor their commitment as they indicated on their website. The hotels that they recommended was the absolute worst hotel I have ever stayed in. They lied about the address of the hotel (Sun N Sand resort) and was sending people to the seawatch resort, which is a 4.5 out of 5 star rating hotel. And did not honor their refund policy. Please stay away from them. I am reporting them to consumer watch and south carolina attorney general.

Tried to book a three-night stay in Vermont and when I get my itinerary, it was for the incorrect month and the incorrect number of days. I would have not made this big a mistake. After being on hold for 90 minutes, Expedia refuse not only to credit my account, but to even make the substitution. I've used the company many times in the past, but never again.

I booked a round trip airline ticket with insurance - Pittsburgh to Denver. Three days later I decided to take my ten year old granddaughter. I called Expedia and 30 minutes later I was told that I could not get a ticket for her because of her age. The woman advised me to cancel my ticket (since I had purchased the insurance) and to get two new tickets. So I agreed only if she booked the two tickets before canceling the original ticket. She had me on the phone for 45 minutes. Several times she would say wait a few minutes and come back, she finally found a flight that was acceptable to me. She told me to hold and an hour later she never came back.

I booked a hotel through Expedia which was over 2 hours away from home. The hotel, Ashlan Inn, Fresno, CA was advertised (glorified) on Expedia's website showing pictures that looked nothing like what we drove up to. We even passed it up and had to turn around. We walked into a small hotel lobby that looked nothing like in the picture. The attendant named ** (whom was pleasant) came out, took my license number down, handed us a room key. I asked about the free breakfast service noted through the site and he knew nothing about it, but being that it was near 10:30 p.m. and we just finished traveling over 2 hours and it was over 90 degrees outside, we didn't make a big deal about it.

I booked a hotel in Porto and within five minutes of booking realized I made a mistake with the dates. Expedia told me there was nothing they could do about it so I asked to speak to management. Management phones the hotel and the hotel mentions they will not change the booking to the different date I provided. This is ridiculous. They had no to little concern over this and when I mentioned it's the last time I would do business with them, they basically shrugged it off.

They lie when they say you can get a refund if you cancel a flight within 24 hours. 12 days after booking, I have gotten the run around after 10 calls including speaking with 3 supervisors. They still have 1754.28 billed on my credit card for the 2 tickets I cancelled and have lied continually about it, saying the charge came from the airline, XL airways, directly. When I called the airline I was told Expedia charged it and not them. Avoid Expedia - they are crooks and fraudulent. You will have to sue to get your money back!

Usually I'm not kind of person to complain and write comments. But Expedia is totally make me such angry with their Terrible service. My son name is ** (but ticket we book is **), and he is under age. He supposed to come with me together from Australia to China, round trip. We found problem in airport. China Eastern airline said our ticket is changeable and refundable, but has to change from Expedia cos we bought from them BUT Expedia said our ticket is no-refundable, no changeable. Look what they said to us. "In reference to the itinerary number **, we contacted the airline and as per them you can use this ticket to change date." Name don't want change for us, change date???

After shopping around for a hotel in Montreal Canada, I found a good price for the Intercontinental Hotel on the Expedia website. Before booking with Expedia however, I searched the website to make sure there were no cancellation or change fees involved. I felt even more reassured after reading this statement on their homepage, "No Expedia cancellation fee to change or cancel almost any hotel reservation." I therefore booked this hotel for 2 nights, bringing the total amount for 2 nights with taxes and fees to $370.88.

Paid an extra $68.31 for one night's stay. No, it was not the taxes. Those had already been calculated in the sidebar. The first time through the payment process, they changed the dates and included more days. Luckily that time I made a mistake entering the CC number.

I bought over $10,000 worth of plain ticket, not realizing that one of my booking was wrong. My two kids were in other schedule to leave at a late fight. I try getting them in my flight and no one could help me. I called and was on the phone for hours. The said time is that I ended up having to pay for a change in my cousin flight. It very sad because customer service is **. I spent 5 hours on the phone... and still got no help.

I have called end of May 2015 Expedia service for updating an itinerary (initially booked from their website). I requested two changes (date and class change). The Expedia Operator indicates me that the update will cost me $650 AUD. I provided him with my Credit Card number for finalizing the booking. We confirmed the cost of the change for a total of $650 AUD and he as well confirmed me that I will receive a mail with the itinerary change (I never received this email confirmation).

Requested a hotel that had a shuttle to the Atlanta airport and allowed for long term parking. Gave the address of the Microtel on Massachusetts Blvd as a first choice and Expedia booked me with the one in Union City where none of the criteria were met. I had to wait 45 minutes in the lobby for my reservation to show up on the computer and waited over an hour for Expedia to call back and address the error. They informed me that regardless of the fact that it was 1 am I had to check out immediately to receive a refund and were unwilling to attempt to get me a room in the proper hotel.

Within minutes of booking 4 international round trip reservations I needed to add insurance for one traveler. I was told I needed to cancel the reservation and rebook. I offered to add the insurance to all four reservations. No go. Customer Service was horrific in providing no satisfaction or willingness to work with me to add the insurance. The Supervisor Taylor from Central America was difficult to understand. He read repeatedly from a script, and offered no solution other than to cancel one or all 4 reservations and rebook. Since there were only 4 seats left on the flight I was hesitant. I am appalled that Expedia would work with me to a satisfactory end. I'd been a good, loyal Expedia customer for years and will never ever utilise Expedia for any needs going forward. Horrific Customer Service within minutes of booking a nearly $6,000 reservation.

I have a $1,352.49 flight credit which I am trying to use. I have tried to arrange this trip since Monday of this week with no success. I have called repeatedly, waited to speak to a supervisor, and have had calls dropped numerous times. Each time I call, I must start the story from the very start. It is as if no one there takes notes and then log them into the computer. Most of the workers have a strong accent and I cannot understand them. I would go on www.expedia.com and find a trip.

Originally booked two hotel rooms in London via Expedia, and realized that I needed an extra night at the same hotel. Called Expedia for assistance. They had promised to get back to me within two days. Didn't hear a word from them after 4 days. Called Expedia customer service again, was put on hold for about 40 min after being transferred to the supervisor. The whole phone call was an hour 40 min, and NO ONE came back to resolve my problem. I've spent over 2.5 hours on the phone for one small issue!

Expedia emailed me with my flight itinerary that said "confirmed" for both my flights. I then realized money had not come out of my account for the return flight 4 days later (SYD-PER). I read through FINE PRINT of the email and checked and the 'confirmation email,' turns out it was not confirmed. Although there was more than enough money in the account that I purchased the flight with, Expedia said my flight failed and that: "We were unable to confirm your reservation with the airline. A customer support agent will contact you to discuss your options. If an agent helps you book a replacement flight, it will be found on a different itinerary." This was written in small font halfway through the email, although it said 'CONFIRMED' at the top.

I booked a hotel in Daytona, Florida through Expedia. I'm writing my complaint now because it bothers me that Expedia doesn't take responsibility for their actions. EXPEDIA WASHES THEIR HANDS CLEAN FROM TAKING ANY RESPONSIBILITY FOR ANY OF THEIR ERRORS. This is not right. What happened is, I booked a reservation for a hotel and the date changed. And Expedia admitted that I booked it for the date I wanted, but then the date changed after it booked. A so called Manager was able to track down my online booking. Somehow Expedia recorded following my navigation on their webpage. Again, I booked a hotel reservation. And it changed. Yes, the date changed within minutes after it was booked. I assumed it was correctly booked. And then, Expedia blamed me for not noticing the change on the email confirmation. I assumed it was done right. I lost over $3000 dollars. I will never use Expedia again.

We booked two rooms on their website for Miami Beach at Freehand Hotel for June 6-June 09. We arrived Saturday night and were told that our reservation was for one room and one shared "dormitory." We are a family of 4 and never agreed to be split up in shared rooms or dormitories as they are called on their website. We specifically wanted two private rooms and their website states that "all rooms are guarantee." It also states that reservations could not be cancelled so we needed to keep our reservation and try to get the problem straighten out. The hotel Freehand didn't have the two rooms a liable but placed us in one room and accommodated us into two rooms the remaining of the nights.

From San Diego, CA to Shreveport, LA. I entered my card number and last 3 digits of my account 3 times. Each time denied. Began at **, then ** and then **. I finally called and was told I owed more than $700, as the prices were not stable. I called my bank, everything was in order. I spoke with ** in the Philippines and asked to speak with a supervisor. 28 minutes later she put me through a supervisor but the line was dead. I was previously a Supervisor in a call center. I know how it works. You have my email address. I will call corporate headquarters if you do not reply.

I had the worst experience ever!!! I booked a Hotel room, but the room was not as I booked. I reached to Expedia and they contacted my hotel who agreed to refund full money. An hour and a half later, I'm still waiting for Expedia to give me a confirmation number, and after that long, they I will get my money within a week but no confirmation number is ready yet. I ended the call and waited 3 weeks for my money but never received a penny! I called again and spent another 2 hours on hold until they reach a manager; then the manager said they can't refund my full amount because it is over $300 so if I agree they will refund me those $300 and close the case!!! If you plan to shop with Expedia; make sure you don't pay over $300 because if something happens and you need your money back, you only get $300!

I am currently on hold now because they can't seem to find the flight I want. For some reason or another I have to speak with a supervisor, which takes 30 mins to locate the guy. Now that the customer service rep found a supervisor, I am still put back on hold. I have already been on the phone for an hour and still haven't booked my flight since most of that time is spent on hold. This has to be the worst customer service ever.

I asked to cancel one day of my hotel reservation. After 3 calls and several hours and dropped or calls placed indefinitely on hold, no help was provided. Even the Best Western Hotel manager told me Expedia could easily change the reservation. I was treated rudely by ** a supervisor there. I will never book with them again.

I made a telephonic booking for 7 travellers with an Expedia consultant called ** based in the Philippines. I was asked the birth dates and the names of the 7 travellers. Talking to a Philippine from South Africa with a language barrier was extremely difficult and to say the least basically impossible. I requested that I forward her the travellers details via e-mail because our African names and spelling is not easily communicated over the phone. She agreed. What she did not tell me is that the names she needs to do the bookings had to be exactly how they appear in our passports.

NEVER use Expedia! Made my reservation over 4 months ago thru expedia at the Radisson Fisherman's Wharf San Francisco. I get to the hotel to discover that hotel has changed ownership to the Zephyr and they remodeled, took out the pool and other amenities. Apparently hotel changed ownership even prior to my booking and Expedia never changed their website. Expedia never notified me within the 4 following months of changes. If I had been notified then I would have had ample time to change to a different hotel with the amenities and quality that I need. I contacted Expedia and was jerked around for 4 hours and eventually told to just leave this hotel and have nowhere to stay but on the street of San Francisco.

Expedia has the worst customer service I have ever come across. They have very ineffective system and their follow up of an ongoing issues is close to none. I have been chasing Expedia for almost 4 months about my 300 refund which has been approved but is not in my account. They have long waiting times before someone answers your call and you will have to explain your problem from square one every single time you call them. I have been on phone for almost 8-9 hours and still haven't got my refund. I am just looking into the option of taking them to court. I highly advise not to use this site particularly if you are one of those who tend to cancel your holidays because of last minute commitments.

I have been a long term user of Expedia for all my travel needs and have had many wonderful experiences booking through this site. Then in the last few weeks, I've had so many bad experiences that it seems systemic! I have been trying to plan a trip to Europe this summer and based on the number of accumulated points, have a $400 coupon for VIP Access hotel. I called their rep and asked about redeeming the coupon and was told to go online and do it directly. I clicked on the link to use coupon and booked my hotel and found that they did NOT apply the coupon and at no point gave me any indication that it would not count OR that the hotel was NOT VIP Access hotel.

I accidentally booked a week through Expedia while looking for a hotel to stay in while my daughter had major surgery at the Mayo hospital. I was told they had free parking at the hotel. They did - only for guests that booked through them. Expedia was charging 12.95 in a public parking ramp that I could have received 5 nights for $40. But my daughter had to have tests with an 8 hour surgery so I waited until that was over and then cancelled four days with Expedia and rebooked the days with the hotel.

We booked our hotel with Expedia the night before travel. My daughter decided to go with us. She found our same hotel on Priceline and Kayak for 55$. I paid 119.00. I called Expedia because of their claim that they would match price if we found cheaper prices on another site. While driving I was kept on hold for hour and half total throughout two different calls to get a price reduction done. Each person I talked to gave me different excuse why they would not help, even insinuating I was lying.

I want you to be aware of this scam before you choose to book anything with Expedia.com. I have been researching flights for my family coming to visit from Russia and there is only one airline that does direct flights between Moscow and Los Angeles, which is why I decided to pay extra to ensure that my family wouldn't have to spend too much time in transit. After we all agreed on the dates I already knew the flight numbers and exact departure/arrival dates and times by heart. So I went to proceed booking through Expedia.com, found the flights, entered all of the required information, verified flight details, looked over the information one more time before pressing PURCHASE (as prompted), and thought I was all set and done.

Expedia double billed us for accommodation. The system if written well should not allow this to happen. Anyhow, since then it has been 50 phone calls and countless hours going nowhere thanks to Expedia support services in India and anywhere else where you don't have to pay much. Never to use Expedia again, will see if lots of other people feel the same way. At least Twitter will be helpful getting things done.

I wish I could give no stars because that is what Expedia deserves!!! I decided to book a Disney vacation for me and my two sons. I went on Expedia to check the prices and decided to book with them on May 25, 2015. I purchased the flight, hotel, car rental and Travel Protection Waiver. Well, on June 3rd I called to cancel my reservation but was told I need to contact the airline directly (Spirit, if you can, do not deal with them. I was on hold twice with them for 2 hours and no one answered). I tried calling tonight. On hold for an hour before I hung up and went on their website. I finally cancelled my flight online.

Each year, three friends and I indulge our busy lives with a 3 night overseas break. This year, we unanimously decided to go to Marrakech and spent a lot of time seeking out appropriate accommodation, finally settling for Riad Vendome booked via Expedia. We booked a junior suite at the Riad, arriving on 27th May for 3 nights on 1st March and received confirmation that the booking was confirmed.

I booked a few hotels via Expedia in April. I called one of the hotels to confirm the booking and advise them the city pass will be sent there. The morning I leave for airport on May 12th, I got an email from the hotel saying there is some mix up in their system. They just want to confirm me if I want the room. After 5 mins, I got an email from Expedia saying that the booking got cancelled. I called Expedia immediately to ask what happened. The girl checked and called the hotel, then told me there was a glitch in the hotel's system. The booking got cancelled and there is no more other room available for me. I have to look for another hotel.

Expedia's customer service seems to designed to frustrate and grind down callers with extended wait time, rep who are unknowledgeable, unhelpful and sometimes downright rude. My last interaction was with a "Manager" named **, from the Escalation Office last Sunday night who assured me I would get a call on Monday as the issue could not be resolved outside of normal business hours. Did I get a call back? NO! Email? NO! Can I call him or the Escalation Office directly? NO!

I booked a trip to Rome through Expedia. The hotel they gave me was horrifying (thefts, power outages, trash in the streets, no served breakfast, etc.). The hotel is for, at max, two day bookings. On my return I asked Expedia if I could give my feedback on the hotel. They would not allow me to do this. They also never apologized for placing me, a diabetic, in a hotel area where breakfasts was suppose to be but was not available, racism rampant, no lighting on the streets and trash everywhere. I broke my toe and suffered unbelievable harms for two weeks. I also suffered gastric problems that have yet to heal. The hotel, The Euro House, was just bad. Rat traps were definitely there and needed.

I have used Expedia to book overseas holidays for years. This time however was an absolutely appalling experience. I will never ever ever ever use Expedia again. Every single flight we booked was incorrect. When rectifying the flights the phone calls to customer service were extremely painful. I was on hold for 30 minutes. The customer service person was rude and disinterested. After being on the phone to her for over 20 minutes she told me I would have to call back another time as she was having to wait too long on hold to the airline. I then had to call back at a later time (in order to rectify THEIR problem) and explain the entire scenario again. Our flights were then rebooked.

Bought ticket through Expedia with Etihad Airways and clearly read the rules stated that ticket is changeable by paying $250 change fee and fare difference. After few months when I want to change the return date, they said it is non-changeable ticket and suggest to buy new ticket. Never going to buy through Expedia and with Etihad Airways. Even travelling with Etihad Airways is horrible experience and even lost hand language which they made me to check-in.

After cancelling the second night of a reservation (April 28, 2015), and the hotel agreeing to a refund, Expedia still has not refunded our money. They sent me an e-mail on June 4, 2015, after I had called them 3 different times, saying the hotel denied the refund. After checking with the hotel again they said they'd returned the refund to Expedia on April 28, 2015 -- A TOTAL LIE FROM EXPEDIA!!!

They Cancelled a direct flight (with an infant in my lap) and rebooked with a connections. When I needed to change the flight, they had no flights that same day and had to leave a day earlier. The lady who rebooked me did not book seats for me and my husband to sit next to each other like she said she did. By the time I checked a month before the trip, there were only middle seats for me and husband and my infant son. I ended up having to pay extra to get us near each other.

Is the normal anxiety of family vacation not doing it for you? Traveling with an infant and a four year old is no easy feat but Expedia really goes the extra mile by sending a sweet little seat request. When this is ignored they promptly do nothing. When you get to the airport you can find out in person that you don't have a secured seat, or even seats next to each other, just a miniature asterisk that leaves it up to the good 'ol airline to figure out.

Reservation # **: Arrived at hotel 5/28, we booked 3 rooms, hotel only had 1 room booked for us. Expedia's resolution was to have me pay upfront for the other 2 rooms and they will refund me in the back! I paid upfront because the hotel held my passport (along with all my other guests) hostage. I had no other choice! Expedia should have paid this on their end, in my opinion. I checked for my refund everyday after my trip and did not see a statement credit. I called 3 days after my trip and my refund was NOT processed!!!!! It would take another 2 weeks for you process my refund! This is unacceptable. The only compensation Expedia offered was a $200 credit for a future trip that includes a hotel?!!? After this experience, my party and I never want to book with Expedia again. Now we are forced to use this "voucher" that has no value in our eyes.

I get emails from Expedia because I used the site a few times before. I was upset because they were sending me a lot of emails. I went into my account and unchecked every box for category of email I want to receive. I had to do that because there is NO OPTION to unsubscribe from the list on the site or ON THE EMAILS I HAVE RECEIVED! So, after just receiving another email from them, I logged back into my account to CLOSE MY ACCOUNT and NOWHERE ON THE SITE DOES IT ALLOW YOU TO CLOSE YOUR ACCOUNT. I click "close account" and it says, “contact us”. SO I Sent them another email telling them to close my account. I despise being boxed in like this from an advertiser. I thought these practices were illegal.

I purchased a ticket with Expedia on April 6th, 2015 and then I cancelled the ticket on April 7th in order to rebook since your rates dropped. I cancelled this within the 24 hour period and never received my refund for the flight. I have called 4 different times (over 8 hours of time now) to address this situation and continue to be told different answers as to why they cannot refund the ticket. Answers have ranged from that the airline cancelled the flight and Expedia is not responsible to saying that somehow I cancelled the flight directly with the airlines, somehow bypassing Expedia.

Using the phone rather than their list of dropdown options that are just a maze and not meant to be helpful. I booked a hotel room in London, England. When taxes and fees were added it cost me $40 more a night than stated. I realized I had booked an extra night and tried to make a change. It was impossible without jumping through hoops. When I finally got a person I was barely able to understand her and then was disconnected. I called back and could not understand the next person. I asked to speak to an english as a first language employee and was told that was not available and ended up being forced to hang up. The calls were not coming out of Arizona, I am sure of that. The first person did call me back but the situation of having booked an extra night is unresolved and I will need to wait 48 hours to hear back from them.

Wow, we had to change our flights and hotel that we booked to Cancun and paid over $60.00. First of all, every time we called, we had to wait 45 mins for them to pick up the phone then they kept putting us on hold then kept hanging up. We spent trying to get of hold of them from 9am till 6pm. I've never, never had as bad experience before in my life. Will never order anything from Expedia.com. Stay away.

My problems started at the booking stage where certain features were not available online so I had to continue my booking on the phone - the price rose mid-order and the itinerary number was never synced with my account so although it was booked, this was not reflected on my account and also on the booking info that was sent. It still showed as unbooked after numerous phone calls and emails and only up until days before my holiday, my only confirmation was my receipt and emails from the staff. Not what I wanted to rely on after spending over 2,000 through Expedia and had a feeling that if I did have any troubles at the airport, this would be MY fault with no holiday and/or refund... Still don't know if this sync problem is resolved. No contact regarding this.

It is with a heavy heart that I am prompted to write a review to help others who may fall into the trap of using this third-party booking service. If you are considering booking with Expedia and value your sanity and you don't have money to waste...AVOID at all (literal) cost. I booked flights for my boyfriend to see his dad in the US with a second leg on the same trip for a wedding. Both legs of his journey had their own share of flight drama, and I found myself having to ring Expedia to assist with schedule changes.

We booked a trip to San Francisco using Expedia. Since we are not traveling with our children, we wanted peace of mind we could change/cancel our trip if we had to. We are not experienced travelers. We purchased the travel insurance through Expedia and they made it seem so simple. Their advertising makes it appear if you have to change or cancel your trip, just simply call and they'll take care of it. No worries, no extra costs. That is not so. Apparently, since we purchased through a low cost carrier, we have to work with them and there are fees to cancel the trip and we wouldn't even get our money back.

Booked for one night stay at the Springfield hotel in Leixlip Ireland for the 9th March 2015 for one person. Single room. Confirmation comes back in a few minutes from Expedia for two adults, triple room, for the 29th March. After spending approx one hour and forty five mins of tel calls to Expedia customer service to explain their mistake. At one point was down right lied to by their telephonist. I gave up, called the hotel and rebooked over the phone. Hotel was perfect but having to pay twice (once to Expedia who will not refund or admit their wrongdoing) sucks. Beware using Expedia. When they make a mistake, you the customer is left to pay over again. Down right crooks but they're a big company and hard to even get to talk to anyone who can understand English.

Expedia booked a 3 segment flight. When I tried to get seat assignment from the airline, I was told that Expedia had booked me on a flight that did not actually exist. I have been told by them there is a change fee for their error and otherwise, I can go to the airport and it is the airline's responsibility to find me another flight. I explained this in an email and was told to get my seat assignment from the airline. I'm not sure they read my email. I believe my choice is to pay Expedia more money to correct their error or to show up at the airport and hope the airline can deal with it. I would never, never use Expedia again. Their customer service is non existent.

We arrived at airport at boarding time. Airline (Iceland Air) counter was not clearly marked. Navigating through airport, we were able to board plane. Contacted Expedia, cost of phone call exceeded $250 because of being placed on hold and disconnected several times over a 2 hour period. After all that they did not help with rebooking. Basically stranded us!!!

Flying from Dominican Republic to Antigua then on to London. One of my 3 fights was cancelled so I had to call EXPEDIA to reschedule the DR to Antigua flight. I kept getting disconnected and each time I called back, I could not speak to the same person so with every call I had to go through the automated process and re-explain my situation. Eventually, after 3 weeks, 19 phone calls, 5 supervisors and 12 hours of my time I re-book the flight BUT 3 days earlier, because during the 3 weeks I had been trying to re-book, all of the flights had been taken. So now I have my flight but have lost 3 days of my holiday and I now have to find another hotel in Antigua for the 3 days lay-over. EXPEDIA compensated me by way of a $200 EXPEDIA coupon to redeem against the new hotel booking so I follow the procedure to do this and GUESS WHAT?!?!?! The $200 coupon doesn't redeem against the $882 total of my new hotel booking.

I booked a flight and hotel and when I hit book it said something went wrong. I tried with another credit card and the same thing happened. I have been on the phone for hours with several different reps for hours and can't get no one to help me. This company is the worst. Please folks. Read reviews before doing business with them. Most disappointed since I made plans six months ago for this trip. Now it seems like all my planning has gone down the drain.

How does one actually get customer satisfaction from Expedia when things go wrong? We booked flights back in Feb 2014 for August 2014. Due to a change in circumstances we needed to change the return date of our daughter by 2 weeks. We actually managed to do this in June 2014 and paid a fee to Expedia which was to be paid to KLM. When my daughter went to check in in Amsterdam in August, KLM had never received the money from Expedia and we had to pay again for the change to her flight. I have been trying to get my money back from Expedia ever since!

I booked flights from Newark, NJ to Malaga Spain through Madrid (two legs). Once we got to Madrid we searched high and low for the flight and terminal of our next flight only to find IT DID NOT EXIST. We checked with Iberia, US Airways and Customer Service at Madrid and all confirmed. We finally persuaded Iberia to at least let us get on next flight 10 hours later. My young daughter was flying into Malaga on a different airline and expected that I'd be there to pick her up. I spent the entire first day of a 7 day vacation at the Madrid airport desperately trying to get ahold of my daughter so she did not worry.

This is both a complaint and suggestion. I have used Expedia times but recently used the undisclosed hotel deal. Beware! If you book a hotel from this having done a search for a specific area. This does not mean your hotel will be in this area! It is only the closest special deal! In my case over an hour away! There needs to be a disclaimer to your clients that makes them aware of this! I assumed that the special deals in my search would be within the area I was looking for! Very hard when you are not familiar with the area!

Booked a hotel through Expedia. Told them the dates and I was looking for a room for 2 adults. Price I got seemed realistic, until I finalized the booking - and was hit an extra $10 / night for the 2nd adult! Other sites I checked offered the same room at the same hotel - at almost the same exact price - except they don't have the 2nd fee! I think it's just another way to scam the customer - bait with one thing, and on the backside - raise the fee so they make a couple extra bucks!

I believed that they are discounted tickets. I purchased 2 round trip tickets for a total of $2450.00. Out of curiosity, after my purchase, I checked with the same airline's website. The cost of the same trip for 2 was for $1250.00!!! Almost half of what Expedia, a supposedly discounted ticket agent, sold them to me for. Needless to say, I have been offered no recourse by Expedia. Never again.

Let me first start out by saying this is the first time I have ever used Expedia. I never in my wildest imagination envisioned having such a bad experience. I booked tickets for myself, my husband and our two kids to travel for my sister's graduation. That being said you can see why it is so important to me to make the flights and ensure everything goes smoothly so we make this event. My husband cannot make the trip. I had already anticipated him having to work so I purchased insurance. I called the Customer Service line to make this change, also to add another family member on to the flight. The automated system did not recognize any of my itinerary information and I had to wait again and again, as I was forwarded from menu to menu to simply get a customer service agent. I was told by the customer service agent that the changes could be made with no issues by customer service agent **.

Ordered brunch at a New Orleans restaurant through Expedia. The quoted price for brunch for two was $94.54. We were surprised when the bill came and the total for two brunches was $60.00 plus tax. Contacted Expedia customer care and was put on hold for 20 minutes. The customer service representative couldn't find the itinerary number. I was put on hold for another 20 minutes and then disconnected. I called back, waited on hold another 20 minutes and asked to be transferred to the Retention Department.

I called Expedia to change the date and destination of one flight on an international three-flight itinerary. The customer service representative told me that we would get a credit for $1,384, which was surprising to me because that was the cost of the entire itinerary (again, three flights). I asked him several times to confirm two things: 1. That we were just canceling the first flight and 2. That the refund was for the first flight only (which I still had trouble believing). He said I was correct. He canceled the "flight" (turned out to be all three flights, which we wouldn't discover for some time).

I was trying to book a hotel for my fiance and I to visit Minneapolis. I found a cheaper price on the HOTEL'S website. So I read Expedia's "Best Price Guarantee" information on their customer support page. NOWHERE on that page does it say that you MUST purchase the hotel on Expedia.com then submit the refund request and the application fails to have the terms and conditions as well. I booked our stay on the hotel website as it was over $25 per night difference, then submitted the claim. Expedia refuses to honor their "Best Price Guarantee" because I did not book it on their website. Why would I pay over $100 more for a hotel when the actual hotel website was CHEAPER than Expedia.com??

We made reservations for May 30 to go to Gettysburg for a weekend. An injury over Memorial Day weekend forced us to reconsider and cancel. Expedia insisted that the motel would still charge us for the room. A call to the hotel directly and we were assured they would "never charge to cancel with so much notice." (We did so 5 days ahead.) She told me to go ahead and cancel through Expedia and we should be fine. As of the moment, we do not have a charge on the card, but are waiting through the weekend to be sure. It's unconscionable to lie to people about charges just to get them to keep the reservation. Even if this (hopefully) does work out well, I will never use Expedia again simply because of their deceptive practices.

YOU WILL FEEL LIKE THE PHONE IS GROWING OUT OF YOUR EAR SHORTLY. Get some food, use the restroom, call your loved ones, and shore up for a VERY VERY long wait. As I have spent the better part of 3 days on hold, and am on hold now - I figured why not type whilst I'm waiting. I have tried to give them 2 stars as the few times I have managed to get through and get a human to help, the humans have been helpful. But this is absolutely ridiculous. Any second star received for actual help has been overshadowed by the GRUESOME lack of customer service.

I booked my trip through Expedia, which come to learn that Expedia is really just customer service booking your trip, not actual travel reps. There were hidden fees we knew nothing about regarding the hotel and flights. It takes forever to get a hold of someone when you call. You're not told of extra fees, everything except for the flight and hotel room, you better be thinking about cause Expedia is not helpful with how you get around, or other things you would think someone helping you plan your trip would mention. Next time I will either call the actual hotel or book through another travel site.

I booked a hotel room through Expedia thinking I was getting a cheaper rate by using them. Kind of the point, isn't it? I received a receipt upon checkout from my hotel and noticed the actual charge was much lower than what Expedia took out of my account. I have spent days on the phone with Expedia and the hotel. Expedia couldn't even find the reservation using my full name, itinerary number, phone number, or email address. They put me on hold for 45 minutes saying they were calling the hotel to find the reservation information. Then, they said the extra charge was for taxes. Uh, no. Receipt in hand included taxes. Then, she said she wanted to put me on hold, again, to call the hotel back. Came back with the excuse that hotel rates changed from the time I booked 3 days earlier to a lower rate. Okay, so why was I still charged more?

I tried numerous times to book a hotel on Expedia's website and redeem the $200 coupon that I got from my Expedia points, but each time there was no coupon code to be found on the website in my rewards account though it has been showing the $200 available to use. So I called customer service twice trying to redeem the coupon but each time I was told either the hotel was not available or they could not use the coupon on that particular hotel, though I was able to book the hotel online without the coupon.

My Girlfriend and I booked a hotel for Memorial Day weekend in St Pete/Treasure Island area about 6 days prior to our trip. We got charged $234 for our room only to show up to the hotel and be told there's no reservation! My USAA Bank mobile app clearly showed a charge of $234 but I noticed Expedia never sent a confirmation number/ itinerary email.

Booking for Hotel was made months in advance, confirmed by Expedia the day of. Arrived at Hotel, no room. Hotel said it was an Expedia mistake. Called Expedia - over 60 minutes on hold and 3 different "customer service" reps, no resolution, no room and included speaking to an Expedia "customer service manager" who was disrespectful and rude with no accountability. 2 days later received standard boiler plate email, still no resolution and no response to their actions and no accountability for their mistake. Don't bother using these web sites, just set up your stay with the hotel directly...

Recently I needed to take my 85 years old mother, who lived in Michigan, to Las Vegas, and I live in Boston. I called Expedia to book the tickets because I would meet her in the Detroit airport and would go to Las Vegas together; after two days, I would come back to Boston myself. I explained this situation to an Expedia staff who took a while to finish the booking tickets and told me that everything was settled. However, I only got e-mail to confirm my mother's airline but not mine after half hour.

We booked a hotel through Expedia, in which we were supposed to have a King bed. We ended up squeezing into a Queen bed. We requested that Expedia call us back, they were an hour and a half late calling us back. Disappointed, will not use Expedia again.

I had booked 2 nights in Mar 15 in Eldorado Resort through Expedia. The Expedia had charged me full before my stay. However upon my check-out, the hotel charged me an extra night. I found this out the next day and went back to the hotel. The receptionist claimed that they could only receive one night and then refused to talk further. I made a complaint to both the hotel and Expedia subsequently. However, the hotel did not respond and the Expedia had lingered it on until now and they refused to refund me, despite me showing all the bank statement and receipt. I cannot understand why a customer, having made no mistake, has to suffer because of the dishonesty of both the hotel and the Expedia!

Best Price Guarantee by Expedia is a SCAM... I bought a 5 day package to Montego Bay, Jamaica. Less than 24 hours I got a lower price from www.bookit.com so I took a screenshot of the offer and filed a claim. The room matched exactly, but the flight also matched the exact same but the in Expedia the wording was "Economy / Coach (N) | Confirm seats with the airline" but on bookit.com called Coach. Technically both are coach and same but the other the word "Economy" is not there so claim was declined. I called support but the explanation was it's not Apples to Apples because of the word "Economy (N)" is not there. It's a disgrace, flights have first class, business class and coach so the denying based on word is a scam.

I booked three nights in Edinburgh for an April stay when I was still in New Zealand. When in the UK, I decided to have two extra nights prior to the three already booked and the average nightly rate about the same. So I booked as done previously except I did not take a screen print of my booking (my mistake!). When checking in I was informed that I had just one night booked with a day's gap between my next booking. I checked the two night rate there and then on Expedia & the rate for the two nights I had paid was the same. Expedia say that the rate for the one night had increased and was correct. Despite many phone calls Expedia will not see my point and refund the hotel charge for the missed night. What I now do is get the rate from Expedia and get the hotel to match that which they will do because they do not have to pay Expedia a commission. Do not get Mad, get Even.

I booked a flight with Expedia for my mom, which has one stop in Shanghai. The airline company cancelled the second part of the itinerary, moving to the second day. But they did not move the first part, so there is about 30 hours layover in Shanghai. I called Expedia 5 times, to ask them to change the first part to the same day so my mom does not have to have the 30 hour layover. Every time I called them, they sound very polite. But they always say “I cannot get hold of anybody in the airline (no matter it is the morning, afternoon or night when I called), the airline's office is closed for the day, I cannot do anything to help, I submitted a case and it will be taken care of in a few days.”

Credit Card Delay Causes us to wait for Room. People traveling from out of town had to wait for Expedia to tell the hotel that we had booked it and paid. Much time was wasted!

We are Expedia Users, we have had many wonderful experiences using their app, online purchases etc - but the last purchase was a nightmare. We were trying to book an upcoming Vacation (flights and hotel) and were receiving an error message so we called to speak to a representative. After speaking to the rep we were sent on to "management". This is where it got worse! The man who was "helping us" made it appear all was fine, we would receive the rates we were trying to confirm etc... As we got to the final steps and were finally going to book, over 2 hours later he suddenly said okay your total is now $4,000 more than what we were originally quoted! He claimed those rates were not guaranteed and suddenly the price went up FOUR THOUSAND DOLLARS!!!

Expedia did false advertising claiming that a hotel was 4-stars when I would say it was a 1 star! It had mold stains and it was disgusting! What did customer service do? ABSOLUTELY NOTHING!! They hung up on me and refused to find me a nicer hotel and pay for the remainder amount.

When I made a change in a passenger name, (missing 1 alphabet) the system did not accept it and remain the old entry. When I called the agent, the amount already charged to my card. They said they can give full refund as cancellation was made on the same day. Somehow the second entry was canceled by them without my permission and until now I received no refund! I have made numerous calls and each time there were many excuses and apologies. I spent hours to clarify. Why they put Indians nationals who do not understand English as customer service reps? I am already on my nerve.. and never ever use this. My mistake for not reading Expedia review. I think this a real scam and their plan to rip people off.

I bought a direct flight ticket for 4 people at full price. A few days later, the price went down and we did not get a credit or a refund for the difference of price although it does say on the website that Expedia offers price guarantee. Also, a few days before our flight, they changed our flight from a direct flight to a layover flight. We called to ask them to change our flight or refund us cause clearly the 2 types of flights have completely different prices, but Expedia's incompetent workers were unable to do anything and making us lose even more money... We chose Expedia thinking they offered good prices and good services, but we were completely wrong. Calling 2 days before getting an answer is also one of Expedia's problems. This is the last time I'm buying my tickets on Expedia and I don't recommend anyone to buy from Expedia.

I have spent the last 3 hours on the phone with Expedia based out of the Philippines. They booked my flight for $675.20 which I agreed to and I received my AMEX bill for the amount of $1331.80. Now they can not figure out what happened or how to simply refund me the money they have overcharged. I have an email confirmation of the amount they were supposed to charge me, they have that same amount on their computers, yet I am still waiting for a so-called manager to help me.

I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman on the phone told me that my reservation was cancelled and that the airline I booked with had to re-book my flight. As he was transferring me to the airline, the call dropped.

I booked a flight and hotel through Expedia. When my credit card statement arrived, I noticed I had been charged twice. After nearly 3 hours on the phone (mostly waiting for someone to answer), I was finally put through to the supervisor who informed me that they were aware that there had been a double booking and had cancelled the duplicate flight. Why then, I asked, did they not cancel the duplicate charge? I could not obtain any explanation and the supervisor went as far as to suggest that it was my fault. Talk about blaming the victim! If you book using Expedia, watch your credit card statement! Probably best not to use them at all.

Received an email telling me hotel I booked could not accept my reservation. Was asked to re-book through Expedia, OMG held on for 45 mins, was told someone would call me back. Still waiting days later, rang back and on hold for over an hour while someone in the Philippines took my call, call kept going silent as if cut off. The language barrier was shocking, was told a refund will take over two weeks - why, my money was given the same day. Will never use them again!!!

I purchased trip cancellation insurance in September, but due to the storms in Mexico all flights in and out of Mexico were cancelled. Tried to get a refund and tried to see if we could transfer the ticket to another family member, but Expedia says that they have to go with the airline policy of not transferring tickets. This was a natural disaster and was out of my control, you would think that they would refund the money. They are also requiring us to pay $200 re-booking fee when we decide to use the voucher.

I been using Expedia for years, for the past was some error due to hotel reservation pax but manage to solved it. Booking through them prices are slightly cheaper, maybe 20-30 dollars. However been searching through online and realize there are some sites like Priceline or Zuji selling the same prices too. Worst experience I encounter recently. Had book with Expedia and our traveler info was actually store inside so after booking, we just need to add traveler and the sites will auto fill.

Most horrible experience booking through Expedia. THE CUSTOMER IS NEVER RIGHT IN THEIR WORLD!! It was a terrible experience after waiting on hold for 2 hours, and the Supervisor was no help. They had a price match guarantee which is a lie, horrible!!!

I purchased the travel protection insurance for my trip. I did need to cancel and went to Expedia to request refund. I was told to contact airline directly to get cancellation confirmation and then bring that info with associated fees back to Expedia for the refund. I did as was told and was repeatedly asked (6 times) for me to send in the receipt (which I did 6 times). I still have not had it resolved and feel they do this on purpose to discourage anyone actually obtaining the refund. Who has the time to make multiple hour long phone calls to sit on hold? Luckily I do and will! However I will never use Expedia again and will tell everyone I know to boycott them also!

I booked an all inclusive package for Punta Cana, Dominican Republic for my best friend's wedding on March 23rd, 2015 for June 8-13th, 2015. On May 11th, I realized I had booked a sister resort in Punta Cana, my mistake. I called Expedia immediately, I was then transferred multiple times, I am very stressed and upset at this point, understandably, yet received robotic treatment from every agent that I spoke with. I was on the phone for about an hour and a half only to be told that I need to call back in 24 hours because the hotel supervisor has not been able to give them approval to change the hotel. I then call back for the next 5 days, they keep saying the same thing and even send me a case number, however when ever I call, no agent seems to be able to read the notes of other agents until I tell them the whole problem to every person I am transferred to.

I booked a flight and hotel but had to cancel. No problem because I purchased the insurance I was issued a credit voucher and a promise that a $200 re-booking fee would be refunded if I booked another flight. I booked another flight and when I tried to print my boarding pass the night before the flight the airline said there was a problem with my booking. I called Expedia. They said no problem since I had more than one airline in my booking I would just have to get my boarding pass at the ticket counter at the airport. I arrived at the airport the next morning and the ticket counter said my ticket was booked but not paid for. They suggested I call Expedia. After 4 calls, three calls dropped and over 2 hrs. total on hold I had long ago missed my flight and a supervisor said they were sorry and could book me another flight. Now the tickets are much more expensive since they aren't being purchased in advance and they want me to pay $245 more.

Just booked a client a package trip with Expedia on the 15th of May. The clients are a family of 4 traveling to Maui. They are taking their daughter's friend to celebrate High School Graduations. The trip was booked but they had incorrectly spelt the friend's first name. They did not catch until yesterday. I contacted Expedia to try to get corrected. They put you through to their call center in India. The first time I was on hold for over an hour and they said they were trying to contact airline to see about if there would be a fee. They stated probably $125 fee. While on hold I was disconnected. I contacted Alaska Airlines to ask them about fee. They said they probably would not charge a fee but Expedia has to make the correction request. I then called back to Expedia where I was once again put on hold. After holding another hour was disconnected again. Then a third time after another 45 minutes.

Expedia has failed to cancel my hotel reservation. I have called 5x on 5 different days wasted 5+ hours of my time only to get an answer that they cannot reach the hotel but I have plenty of time to try to get it cancelled. Still not cancelled!

I was told I would have a king bed. It didn't happen. I didn't want smoking either. I called Expedia. Transferred to customer service. Then they pretended they couldn't hear me and hung up. Called again. The wait time to talk to someone was 12 minutes. What a joke.

I purchased a holiday from Expedia. Later found I was double charged for the accommodation part. I checked my receipts statement and found it was definitely double charged. I contacted Expedia asap. They said they lodge a case and check with accommodation soon as the accommodation was verified I didn't stay, twice they would refund me. I was in meantime to email my statement and receipts and then they will get back to me. A day later - nothing, another day - nothing. I emailed they said they get back to me. Then they said the email was incorrect and went to USA site, I should contact the Australian department. I asked can I have that email. I got no response.

Tried booking a flight. Clicked "BOOK".. it read "could not process". I waited to be sure I didn't get confirm email. I didn't. Booked another flight, bc I didn't get confirmation on the screen OR a confirmation email. They charged me for the 1st AND 2nd flight! (Same names, day, location)! Now, I've been on the phone with them for 2 HOURS trying to get my $700 back!!! They keep telling me they cannot refund! How in the HELL is this possible?! On the phone with corporate now... NEVER AGAIN!!!

Four of us booked a 4 day holiday to Istanbul with Expedia, however my mother passed away and had to cancel. I phoned Expedia and after being put on hold for ages they didn't do anything. I asked them to move dates etc, I was being flexible but got nowhere. As for emailing them direct forget it, they just repeat themselves. What disgusting customer care, non existent really. Faceless voices hiding behind each other. They need a total revamp in their training. Boycott this company, there are many better ones out there and unless we as customers do something, they will carry on trading.

This was my first time booking a package through Expedia and more than likely my last. I missed my flight this past Sunday (May 10) due to unforseen circumstances. I called Expedia to reissue my flight for the following day and they tried to charge my friend and I a total of $913 to change it. We had to talk directly to a representative while at the airport who made the change only charging us a fee of $200 to reissue. I also told the supervisor I wanted to shift my package over by 1 day and to notify the hotel that we were coming in a day later and staying a day later.

I usually never write reviews, but Expedia is so **. I just have to get the word out there and hopefully prevent others from experiencing the same as us. I would ABSOLUTELY NOT recommend Expedia under any circumstances. I would advice you to go straight to the flight company or hotel, as the customer service is awful, the staff is untrained and not helpful at all. We've just tried to change our tickets, and we talked to 5 different staff giving us 5 different prices ranging from $200 to $7000. When we said we wanted to go for the option of $200, they said that "Oh you can't do that after all my supervisor just told me". That was after giving her our credit card details.

The flight was fine. We got the rental car but was surprised we had to be charged AGAIN for insurance when it was already prepaid. We got to the hotel which is the America's Best Value Airport Inn and Parking, we checked in. The room was nasty, run down, and most of all has the WORST smell. I immediately called Expedia about the car and room. I demanded refund on car insurance and hotel. We found a better and cleaner hotel. My CLAIM # is **. Supposedly someone would call today but no one did. I will pursue said claim! DO NOT BOOK WITH EXPEDIA!!!

I booked a room through Condo direct (Expedia). Had a terrible experience because they screwed up my confirmation number. When I got to the hotel (Homewood suites in Orlando) I ended up with a smoking room. I specifically asked for nonsmoking. The hotel said they could not do anything about it because it was booked through a third party. This is totally unacceptable. I hate staying in a smoking room. I will never use Expedia again because of this. I would also say the same thing for homewood suites. I would rate both companies as very poor.

BEWARE, DO NOT USE EXPEDIA. I have 2 ongoing problems with Expedia and I advise everyone not to use them: First, when booking flight tickets with them, twice they have blocked far more money on my credit card than the value of the flight (over 1500 USD more each time). When I called, I was quickly told it was a "deposit" in case I damaged the hotel room. I responded that I did not book a hotel. I was then told it was in case I damaged the rental car. I did not book a rental car - only flight tickets. I was then told to contact my credit card company to show them "proof" that too much money had been blocked. I spent quite a bit of time doing this and sent them the proof. They simply never answered.

We paid in advance for this service and were given a voucher which stated return for 2 persons. When we tried to submit to the shuttle company they said the voucher wasn't right but took the voucher from Airport to Hotel. On return we tried to use the other voucher and the driver pointed out that it was not acceptable although the invoice showed we paid for two the voucher was for one on a different day. I have ring Expedia, spent 3 hours on the phone to them, emailed them with their promises to refund. The calls have so far costed me 5+. This company is impossible to get refunds from especially if it is their error. Don't book unless you are happy to lose your money.

We booked an all-inclusive resort for our client and paid $7,226.81 in full for the booking. We received confirmation but then Expedia change the room to a lesser priced room ($4,172.81 less) than what we paid for. Even though we showed them proof, they wouldn't honor it saying it was a site error. We went all the way to the corporate office and they still wouldn't honor the booking. I filed a complaint with the Better Business Bureau. I just think it's wrong for a company to not honor what is confirmed and paid for even if it is a site error.

I tried to cancel a flight through Expedia and that was nightmare. They connected me to someone in India, it took me an hour to explain to them to cancel the flight. I had to make several calls just to cancel the flight. Even then they hadn't canceled my flight because United Airlines was still showing my flight as open. Nightmare working with this company, ever since they outsourced their customer service it's impossible to get anything done.

I booked a ticket through Expedia for my 80 yr old mother to travel to Sicily! When I booked it, it was for a 4 month stay! I was unaware, that she needed a visa, because I thought she had dual Citizenship. I feel as if Expedia should have had a pop up making me aware of this, before I confirmed dates and booked this! They are what the consumer believes, a travel expert!

Booked a package through Expedia to travel to Bahamas. I even purchased a Travel Protection plan. I found that the Hotel I booked is not going to be open for a while, passed my travel time. I contacted Expedia to see what they can do. To make a long story short, without any exaggeration, I've been on the phone with them for 3 days an average of 7 hours a day. Keep getting disconnected or transferred. Still haven't been able to resolve the issue. I now only want to get a refund. Still getting transferred around. There should be a LAW against this. This cannot possibly be allowed. I'm so angry and disappointed.

I made a reservation with Expedia 3/26/15. I called an hour later to cancel, and they refused to give me a full refund!!! The refund policy states "cancellations or changes made before 6:00 on 3/27/15 is subject to a hotel fee equal to the first night rate." At first glance it seems as though you have until the 27th to cancel, but you don't!!! I called to speak to a manager at Expedia and they said it is a hotel fee not their fee. The Expedia manager said she would call the hotel to see if they could get it removed. While leaving me on hold for a while she then said she would call me back. She never called back. I called Expedia back and they said nobody was answering the phone at the property. What??? The Royal Palm a major hotel in South Beach doesn't answer the phone all afternoon??!!

I booked a flight for 2 people on Saturday May 9th, 2015. The total amount for both flights came out to $1093.40. When I tried to complete my transaction I got an error saying it couldn't be completed at this time and to try back later. I went back and tried again and the second time it went through. My husband was worried about being double charged but I checked my bank account and it only showed one charge. On Monday May 11th, 2015 my husband and I tried to purchase something at a retailer and our card was declined. I went online to see what the problem was and saw that we had indeed been double charged for the flights. One of the transactions had gone through but had been split in half, one charge for each flight and the other was still pending.

I made hotel reservations on June 28, 2014 for a downtown Chicago hotel for my daughter's med school graduation. I reserved three rooms for three nights. I received a confirmation from Expedia on that date, another one on November 22, 2014 and a third one, after many phone conversations on May 8, 2015. Each one is the same and states that reservation is confirmed and no further communication is necessary before arrival. The payment was to be made at the hotel (Embassy Suites Lakefront Downtown). I called the hotel on Friday, May 8, 2015, just to ask some questions about the hotel and was told that there was no reservation under my name. Feeling a bit of panic rising, I called Expedia, many times and also spoke to the hotel management. Being that these rooms were for my husband, daughter, myself, 3 adult sisters and our elderly (80's) parents, I felt very responsible for this issue.

I have a flight to Finland from JFK May 28, 2015 which I cancelled May 2 by phone which is an automated call. The recording says "Iceland Air will give you a full refund to your account within 2 weeks, if you this is all you want just hang up." I checked my Expedia account on May 9, and the flight was still booked? I spoke to Expedia agents and help desk several times from May 9th until today May 11. Expedia help desk yesterday said "we can't give you a full refund but 50%", so I said ok. They gave me a confirmation number so I thought everything is fine. I checked today May 11.... and still the flight has not been cancelled. I wanted to speak to the help desk supervisor. After long waits I was hung up on 4 times, 2 hours of being on the phone. Their system is the worst, their customer service people are nice but nothing gets solved. I'll never use Expedia again, they're gotten too big and don't care about the customer!

We left April 29th 2015, for 10 days MB SC. We went Delta out of Ith. NY, from there to Detroit WTF? I was told direct flight. Until I seen itinerary. I specified room, and it was on the wrong side of road so we had to pay an extra $224.00 to be on ocean side. On the way home it was worse, MB to Atl., to Det. to Ith. Never Again.

Booked hotel through Expedia.com.au. Expedia website stated hotel included breakfast, but not whether it is cooked or continental. Clicking on the link only said breakfast included. After I booked it said continental breakfast. Speaking to Expedia on the phone they agreed it did not say clearly which breakfast was included and that I should have rung them before booking. My question was, "Why don't they state clearly what is included". Highly untrustworthy lot. If they were honest, they did not have to behave in this way. Be warned!!!

I researched and booked 1 week at this 4.5 stars (Expedia rating) Tan Son Nhat hotel at the address 202 Hoang Van Thu in Ho Chi Minh City with the knowledge that there is also 3 stars with the same name. When I arrived and check-in they put me over to the 3 stars which was not even 3 stars standard. I booked with free cancellation but when I check-in I could not make change nor cancel it. I felt that I was cheated either by the hotel or Expedia so I spent $20 phone card to make international call since the hotel won't deal with me due to the third party booking.

It's unfortunate. I used to use them all the time. In brief, I booked a package. A few hours later the same package was less money. I filed a lower price guarantee form and they refused to honor it saying that due to some fine print, I was ineligible. Made no sense. I tried to cancel my package, and despite the 24 hour guaranteed cancellation window, was not permitted. I tried canceling just the insurance portion and was told that it was cancelled and that I would get an email in 2 weeks.

My son bought a ticket on Iceland Air through Expedia. He was given incorrect information on the departure date. We called Expedia to change the date. The policy is not to allow changes. So we are out 1200 dollars.