Expedia Reviews

My daughter's first flight, of two, was delayed due to a mechanical issue with the plane. This delay would cause her to miss her connecting flight. When I called Expedia to see if we could get her on a later 2nd flight, they all but laughed at me. I was actually told that it was not their issue, and that it was "a minor issue" and of "no concern". They said if my daughter got stuck at the airport where she was to lay over until her 2nd flight, and she actually missed the flight, we would just need to drive the 5 hours to pick her up and bring her home... or... we could pay a horrible fee to "attempt" to change her ticket. I said I was not paying a fee for something I did not cause/choose.

The hotel room was horrible. I suspect the rooms set aside for these reduced rates are substandard.

I was trying to book a room for my upcoming trip to PA. I looked for a room for Aug 14-15. I gave them the money and realized the dates were wrong. They sent me a confirmation #. I used that to try and cancel the reservation. I didn't feel good about it so I called someone in Expedia reservation and they brought up the transaction and he said he would cancel it. I went on My trip but I had no access to the internet for a month. When I finally saw it was never taken off my card I called Expedia and they said they weren't responsible and the hotel kept my money. I was told they have no record of anything. I think someone is lying cause I'm not.

Trying to get detailed receipt for hotel stay for my expense account and IRS record. They just send me an email telling me they charged amount total with... called back and was on hold 20 min while they fabricated a receipt. DON'T DO BUSINESS WITH THESE PEOPLE... They precharge your card and don't give you proper receipts.

I had recently made an airline booking on Expedia. I was forced to change my reservation two time unfortunately. Every time I call Expedia I would have stay on the line for over half an hour. In one instance I had my headphones on, and finished my entire gym class before being able to change the booking but I would say it is fine it happens. What is unbelievable is every time I call and stay in hold and the line got disconnected I have to call again and put through to new representative who would still make go through the same conversation. Nothing is saved seriously!! Anyhow, after staying at the phone for almost an hour, my credit card was charged five times! I was told to wait for these soft charges to return. I wait and wait, finally it is reversed but guess what? Two transactions are reversed and one was only half returned.

I am very disappointed with the customer service support we received between Expedia and Icelandair. We had booked 40 people with flights to Iceland and 6 of our artists had to be cancelled. We were passed back and forth between both companies with neither one wanted to help us with this situation and neither one was willing - refused a refund and even refused us credit for future use or to transfer the tickets to other guests. We have lost $3800 because of this and it is very disappointing when we can guarantee these sales annually plus more as our event grows in size. Unfortunately, I will no longer do business with Expedia on a personal or professional level and I will not recommend them to my clients, friends, or family members.

We booked 4 air tickets on Turkish Airlines from Singapore to Geneva traveling in June from Expedia, but subsequently discovered one of the air ticket the Christian name was wrong as both our sons’ tickets had the same Christian name, that of our younger son. We were very sure that we input the correct names. We had checked carefully all the names before submission. We raised the issue to Expedia and they had their operations check the back end input screens. After several more calls and emails, including escalation up the ASPAC chain, we were advised after more than a month, that the screenshots were no longer available and therefore the source of error could not be clearly determined. In the meanwhile we had to cancel the air-ticket and re-book. On cancellation, we requested a refund of the taxes/fees component, in line with industry practice and also per our call discussion with Turkish Airline office.

When you book a rental car with Expedia, they charge for insurance but the rental car company does not know about and also charge you. When you find the issue and call Expedia they tell you that you will be reimbursed for the charge. However, they never do it as when you call again days later without receiving any refund, they tell you that no refund was requested and you need to start a long process to allow them to analyze if you are entitled or not to a refund. They are masters in charging you for things that they should not and in not solving your problem and make you tire and giving up. Is a very unethical way of making money. Be alert and avoid using Expedia.

Made a tentative reservation with Expedia because they said it could be cancelled by 9/14/15. When I went to cancel, they charged me for one of the nights. They said they charged me because "although they do not charge a fee, the hotel does." It is a bait and switch. I will NEVER book with them again and I hope you don't either. They lie! How do they stay in business?

On Saturday, Sept. 12, 2015 we contacted Expedia to book us a room for one night in Camarillo, CA. We did not access their website, so we didn't have access to any of their Hotel reviews, but we booked our room through an agent on the telephone (who was very clumsy in booking our room; she was slow, so one of the rooms we wanted got literally booked by someone else while we were on the phone).

I booked a week on Expedia San Antonio Airport. Needed to return the car early, called Expedia. They said no charge for days not used, but that was not true. In the very fine print Dollar does charge. Why hide it? To be misleading, that's why. 99.9% of car rental agreements the customer is not charged ahead of time and only for the days used. If they were going to be different, they should not have hidden the details. This comes on a long list of issues... so never Dollar again and never Expedia again. Life's too short!

We canceled the trip two weeks in advance and no refund on the United Airlines flight. $850 for two of us from San Diego to Eureka CA. Spoke to August and his supervisor Hera. The online cancelation did not get registered. I recognize a 10 or 20% fee would be par. But full amount? Unethical. They said a voucher could be used with a $400 fee if used this yr. That really sucks because the web page says "cancel any time". Yeah right and still pay. United sucks and if you search YouTube you can find the great video called "United breaks guitars", it's a country song, I do not really like CW, but the song is right on and pretty good.

I booked reservations at a hotel in Panama City Beach for 4 nights. After the first night because we arrived late and were ready to go to bed we stayed but decided to cancel the remaining 3 nights. I was told by the hotel that if I checked out that I would still be charged on my card by Expedia. I called Expedia to confirm this and was told that even though the hotel would not let us cancel that we would be refunded by Expedia, that Expedia would take the loss. I asked him to make sure before we checked out to go to another hotel that Expedia was going to reimburse me and I should allow 5 days for the refund to show up on my card.

I booked a hotel through Expedia while attending a wedding. It was located in an upscale town off the expressway. However, it was a run down dirty, creepy place with what appeared to be blood and human tissue on the bed mattress cover. I spoke to Head of Housekeeping, who assured me things would be in order when we returned. Nothing was done. I wrote a review to Expedia. They rejected it. I re-wrote it, eliminating the reference to gang-bangers. (I am from Chicago and certainly know the difference from kids hanging out to gang-bangers smoking weed and drunks drinking in the parking lot.) They rejected it again. I wrote another and just received another rejection, almost 2 months after the visit. It is obvious to me that the reason that my friend and I (64 & 72 year old women) ended up at this dive was because Expedia Reviews are lies!

I booked a flight to Lax out of EWR 9/24/15 back 9/29/15. Since I had an MCO I needed the help of the agents. Their agents do not listen to customers. Took 6 hrs. I never received the ticket for the flight. They emailed me ticket from 10/29/14 instead. They want their customers to pay for their mistake. Stay away from Expedia. Kayak and CheapOair provides customer service and Expedia does not. If there was negative star rating I will give them negative 10. The cancellation of the flight is clear on the automated. When asking the agents and managers to dial in so they hear what I hear, they simply do not listen or in the case of the manager from their home office Blanca simply hang up the phone on the consumer.

Bought airline tickets to SC and bought the travel insurance in case our plans changed. Now I can't get a refund. Can't get a human on the phone. Email them the cancellation charges promise a refund in 5 business days. Nothing. Do not use them. Do not buy the travel insurance. You will not get a refund. I am out $500.00.

Me & husband booked our holiday to USA. The hotel the company sold us (Expedia) wasn't in any livable conditions, e.g. Air conditioning sounded like a washing machine (we couldn't sleep the first night!). We decided to leave our 11 day vacation after 5 nights. We had to pay for our own return flights & hotel somewhere else for the rest of 6 nights. After speaking to Expedia on 5 different occasions, no one seemed to be bothered and not refunding half of our holiday. I got shouted at by the customer services, they put the phone down on me, no one returned our calls or emails. Please avoid this company (Expedia) if you looking for a stress free, relaxing holiday!

I booked a trip to the Bahamas staying at The Reef hotel in Atlantis through Expedia. Because their system was down one day I had to book my flights the day after I booked my hotel, which meant I didn't get any discount off the hotel that they claim you get after booking a flight. (I never complained about this, just figured that things don't always run 100% smoothly, it wasn't anyone's fault.) I originally booked a studio room, but called back four days before travel to upgrade to a suite. I was on the phone for 45 minutes while the representative supposedly contacted the hotel and updated everything. I was told that everything was all set, I was sent the confirmation email and I was charged a little over $1200 for my upgraded room.

Although we found a package for a cheaper price on Priceline ($1527.55), we chose to purchase it with Expedia due to a positive prior experience we had with it. The Expedia price was $1713.38 and the customer service rep Paulina assured us that we qualify for the price match and that the refund process will be easy and smooth. Paulina finalized the itinerary and transferred us to the financial department that handles price matching and refunds. The representative of the financial department told us a different story which was later confirmed by his supervisor. They explained that to receive a price match we need to submit an online form and the company will decide if we will or will not receive the refund.

On 9 August, booked & paid for Jetstar flight Melb-Brisbane for 19 Aug ($115), Tigerair flight Brisbane-Melb for 30 Aug ($107) & Travel Insurance ($10) with Expedia online, total price $232.50 - this was paid with my credit card. On 14 Aug. when printing out my itinerary, l noticed it read Tigerair 'failed' (in other words, l was no longer confirmed for that flight without any notification). l immediately rang Expedia & they put the blame on Tigerair, who then blamed Expedia!

Reserved 2 nights 7-8 Aug and 8-9 Aug 2015 for 1 single room in Paris - Hotel Du Printemps. Due to some personal reason I have to cancel the reservation on 7-8 Aug (1 nite only). Website indicated that "Cancellations or changes made after 11:59 PM (Romance Daylight Time) on 05 August, 2015 or no-shows are subject to a hotel fee equal to 100% of the total amount paid for the reservation". That means if I cancel the reservation before 11:59 pm on the 5th there will be no charge!!! And I cancelled it on the 4th Aug and an email confirming the cancellation received at 2am on the 4th Aug. But when I check my credit card statement 2 weeks later. The charges is still there.

I bought a round trip flight for my mom from Kiev (Ukraine) to SFO and back. Entire ticket was prepaid back in May. She flew back on September 5 and had a connection in Frankfurt and Munich. During the ticket purchase - nowhere did it say that and NO warning showed up and the transit visa is required to catch a connection in Frankfurt. On the itinerary the connection showed that she flew in to Terminal 1 Gate 22 in Frankfurt and departed for Munich from Terminal 1 Gate 17 (keeping in mind that her final destination was Kiev). This was a Lufthansa flight operated by United from SFO.

On Sep the 6th '15, after coming from 12 hrs hard work from a restaurant I booked online a Hotel through Expedia.ca. I got the confirmation that Best Western has reserved us one room for $265.49. I took my kids and my ill sister to go away for a night. Once we reached the hotel around 12 midnight. I was informed there is no room available. He called Expedia to find us another hotel around that area, but there was no luck. After all when I called them, the manager propose me a compensation of $50. I refused that because I spend more than $50 on gas only, not to mention what we went through after leaving there. I do NOT recommend Expedia for anyone.

Was booking a trip to Cancun for 6 days for 1394.00. When I entered my card information there was a delay and said there was an error and to try again. I tried again and same error message. Something in me told me to check my bank account and sure enough 958.50 had been charged twice! That amount doesn't even add up to the cost of the trip. I called my bank immediately and they placed a "watch" on my account and submitted a dispute for both charges. Since they were both still pending they could not stop it. I then called Expedia (which took over an hour to get a live person).

Booked British Airway ticket through Expedia in early June. In end July, was told there was a schedule change. An email was sent to me proposing an alternative schedule or a full refund. Initially, I did not wish to go through the hassle of booking a new ticket (and by then, air tickets would have risen a bit), so I rung them up and asked them to see what they could do to find a better alternative. They were unhelpful at first, saying the alternative schedule was the best they could do, nothing else. But eventually said they will check and get back to me 7-10 days. This was after I called a few times speaking to 3 people.

I had an emergency come up. I booked a hotel room 9/8/15 with Super 8, 550 National Rd. Vandalia, Ohio through Expedia for 7 days at $424. I went to check in and they asked for an additional $10 a day making it $70 for my dog. I had no more money to pay, besides, Expedia did not tell me that there was going to be an additional fee for my dog and their website had no mention either. I called Expedia (1-800-397-3342) and explained the issue to Japey, Operator # ** with Expedia and asked for a complete refund. Expedia only was willing to give me a partial refund. I find that totally unacceptable. The error was on their end, not mine. I paid with my debit card.

Planned trip on Expedia.com and when I tried to purchase my package it stated there were problems with the airline ticket and to call Expedia. I spent the next 2 and a half hours on the phone with a lady named Alex who had me on and off hold as she searched for a flight all the while unknowingly charging my account over $8,000.00 and still no honeymoon package for me and my wife. I type this while I AM STILL on hold waiting for customer service to return my charges. Total time on phone today thus far: 3 hours 24 minutes and 54 seconds, STILL no vacation package but over $8,000.00 less in my account. Called and asked to speak to manager but they were "in a meeting." On hold waiting for customer service... Great job Expedia...

I recently booked a hotel through Expedia for a wedding I was attending. I found out within minutes of the booking that my mother already booked a room. I immediately called Expedia to cancel the reservation I made for a refund. The agent I spoke to said he would have to call the hotel to verify that a refund would be possible. He put me on hold for what seemed like forever. When he came back on the phone, he told me everything was okay and that I should receive the refund (close to $150) within 5 business days. 5 days passed and I never received the refund or any confirmation of the refund at all. I called Expedia again and explained the whole story to another rep who originally told me they couldn't even find my reservation in the system. Once he did (after literally an HOUR), he told me a refund could not be made.

I have used Expedia in the past ordering lots of vacation packages and earn their reward points. Last week I ordered another trip and try to apply my points but they don't allow. They said points are for hotel only and not package deal. So what is the purpose of collecting points. I called them and wanted to reverse my points that I have applied (but could not use). They said they can't. I asked to speak to a manager they did not transfer. I strongly not recommend to use Expedia and definitely do not try to call their useless customer service line.

I've used Expedia for years, and never had a problem. Recently, I've had two unfortunate issues and will use other services from now on, but more than likely, I will book directly with the airline. While travel aggregators are very useful in research, using them to book can be problematic. Booked/paid for a flight through Expedia, and then when choosing the seat, could only choose 'upgrade only' seats, adding significant costs to my flight plan. After trying to resolve via email, they just responded w/ boilerplate text. I'll probably only book my flights directly from now on, and here's why:

Horrible..... I have used Expedia before and so when we were planning our vacation I told my wife "let's use Expedia." The worst decision ever! We planned months out to go to Hawaii, my wife's dream vacation and what we had saved for years. When we arrived the room we received was not the one they showed on Expedia. The suite at Courtyard Marriott had stains on the floor and chips of paint on the wall. It was horrible, and when we complained the manager completely understood and said she would give us a complete refund and not take a dime from anyone. When we called Expedia, they told us repeatedly that they had to get it cleared from the hotel. We went back to talk to the manager and she said that Expedia had called her 6 times and every time she told them, that she understood and wasn't going to keep a dime.

I booked a car and had to cancel because the legislation had recently changed and the driver needed additional documentation. I HAVE BEEN WAITING FOR THE REFUND SINCE THE 25TH OF JULY! Naturally Expedia’s website didn’t mention the new legislation. I cancelled the booking over the phone with an agent, who took my full bank details, name and information, gave me an “internal reference for the refund” and assured me that the funds would be back on my account within 7 working days. Since I have sent 5 emails to the customer service, getting two replies assuring me they forwarded the issue to the concerned department and that they will get back to me at the earliest. I have also called around 15 times, was put on hold for over three hours. I was very disappointed to notice that it was taking so long to contact the refunds department, when someone would answer the call within seconds at the sales department.

I am writing to complain about the extremely bad experience I had with Expedia. I booked a flight via Expedia. When I arrived at the airport 3 hours before departure, I was informed that my flight was canceled more than a month ago. Yet, I have not received any notification (email or call) from Expedia informing me about that. After spending more than 4 hours on the phone with several Expedia representatives, I was not provided a solution to my problem as Expedia kept putting the blame on the airline. I ended up missing my flight and Expedia refused to reimburse me. I have never experienced worse customer service or have had to deal with a company who obviously does not care about its customers. This is the last time I use Expedia.

I booked a night getaway through Expedia. They recommended Days Inn in Branford CT. Made the reservations and when I got there went to the room (152), it smelled like old cigarettes, musk and whatever horrible smell that could possibly be thought of. Went to the desk to request a new room, was told that I booked a smoking room when I don't smoke and I don't like the smell of cigarette smoke. They reluctantly switch my room (156) to a supposed non-smoking room and that one smelled the same way, carpet was stained, bathroom was dirty, what looked like blood stains on the back of the door. When I complained a second time I was told there wasn't another room available and I wouldn't be able to get a refund.

My daughter purchased round trip tickets with these guys for her friend to fly in and see each other before college starts. Turns out after seeing cheap flights she would fill in all the info and at the end she would see the prices were not what she picked. So after several attempts she finally got a price she liked but it was after twelve at night and she made a mistake with the first name. Typo. She caught this when they sent her the itinerary. We contacted Expedia a few times, this was over seven days. They said the United Airlines would not allow them to correct it but American would for 25 dollars. So I finally contacted United personally, in ten minutes it was corrected. When I called back Expedia and told them United was good, just need American to fix the first name correction. They took my credit card info for the 25 dollars and would call me back with the corrections.

International Bluegrass Music Association -- Wide Open Bluegrass festival in Raleigh, NC. I had wanted to go to this for some time, so immediately after last year's event, I called and made a hotel reservation through Expedia for a hotel right in the middle of the festivities so I would not have to travel once I was there. I called to check on the reservation several times through the year. All was good until I got an email yesterday (less than a month before the event) declaring that the reservation that I made almost a year ago could not be honored, and that I had to be relocated to another hotel.

Booked a flight July 31. Had to cancel Dec. 31. Flight was for March 14. Expedia blames Jet Blue for dictating when credit expires, supposedly. Jet Blue tells me because I booked through Expedia they have the expiration date from day of PURCHASE as their company policy. Looked at customer service section of Expedia to see credit policy. Not a word about date expiration for credit. Thats right, the CUSTOMER SERVICE area of their site.

I spent a long time booking a ski vacation for my family in Mt Tremblant. Having been to the resort in the past, I knew exactly what I wanted. Skiing, breakfast and rooms for a family of 5. The agent assured me this was what I'd get but the minute I saw the return email, I saw she got it all wrong but still charged my credit card. It took over an hour of me on hold with another agent and ultimately my credit card company to get this resolved. I asked to talk to corporate to see if they'd make good on the original offer. Unbelievable. They put me back on hold for 20 minutes only to tell me that due to high call volume, there's nothing they can do. Awful experience and company to deal with.

Expedia is a scam. I booked a flight with them. The airline changes the time such that I would miss my meeting if I took the later time... So I canceled and booked a different flight. I got credit for my first flight that was canceled because the airline (NOT ME) changed the time. I was forced by Expedia to pay a $200 change fee... Are they kidding? It was not my fault that the time delay (which by the way, was a delay of 8 hours) such that I had to do another flight. NEVER USE EXPEDIA. And to get the credit, it takes over an hour for their people to book you.

I put together a trip (flights and hotels) with Expedia's website. When I clicked "book now" and put in my CC info for payment, it said, "We can't take your booking now, please retry your search". So I screenshot the current page with the quoted was MUCH higher. Customer service told me to book at the higher price to lock in the seats on the flights and that Expedia would refund the difference and give me a $50 voucher. THIS WILL NEVER HAPPEN! I have provided them with everything they need and have requested. Each time I make contact, I get a new person who has no idea about my issue and all they want to do is throw up more obstacles instead of paying the promised difference.

Their customer service sucks. Their representatives are rude and unprofessional. And they're doing a cheating business. If they tell you that as an Expedia member you could earn reward point, you should NEVER believe them. When you come back from a trip to call Expedia to claim your point, you have to call a special call number which is never answered.

Waited for 4 hours to talk to someone. Given no satisfaction, their attitude is it is all the consumer's fault. I take part of the blame but they take none for their system design saying it is a system problem, not their fault. Basic issue - I entered the dates for when we wanted our trip and their webpage for some reasons gives other dates as well. I didn't notice that and my dates were not usable as they were.

My flight was booked under my maiden name. When at the airport to fix the problem had Expedia on the phone for 1 1/2 hours with the JetBlue booking representative and Expedia still couldn't help us. They said it would take 2-3 hours. I had to book another ticket under my correct name (to match my passport) and when I tried to get reimbursement for the ticket not used under my name everyone said it's not covered. What is the purpose for us paying for Travel protection if there are exclusions? We were never made aware of them. And it took exactly 3 days, 7 phone calls, dropped called, several supervisors. Who could not get to their supervisors, because they are not reachable to consumers? I find it very funny that they can make profit off of a consumer’s purchase, yet when a consumer needs help with that purchase, if there is a problem, no one is there to help them.

My wife booked an international flight through Expedia. 3 days before departure her father was admitted to hospital with a serious heart condition that looked bad and required an emergency operation. She decided she needed to cancel her flights to be with her father. We contacted the airline directly who were very helpful (Qantas) and offered a full credit or refund but this had to happen through Expedia.

My husband and I were directed to this Inn by Expedia. We found it extremely marginal. The bathroom was unhealthy. We blindly signed in for 3 nights through Expedia. We hated returning to spend each and every night there! We told the staff the water in the bathroom was leaking all over everything. The under sink cabinet was screwed shut. The floor of the bathroom was dropping which told us it was wet, and the bathroom had a repulsive odor consuming the whole cottage! We alerted the staff to the problem immediately but they did nothing about the issues. We were so happy to be leaving this place.

We originally booked Viceroy Resort through Expedia.com in Jan/Feb time. We planned to travel to the Maldives for our honeymoon in September 24, 2015. We loved that the property had spaced out villas that were not cramped together like the other resorts. We saw many rave reviews about the service and experience. We decided this would be the perfect honeymoon location.

I booked a HK hotel via expedia.com which automatically pop out a page otel.com. After filling in my details I realized that it is not expedia.com that I intended to deal with, I closed the otel.com site. Within a few seconds, the expedia.com showed the booking for the same hotel for the same dates. I then completed the transaction. When I checked my confirmation e-mails, I found both otel.com and expedia.com made a double booking. I called expedia.com who replied that I can ignore the otel.com being their associate company. I also checked with otel.com, the staff asked me to deal with expedia.com. So I got stuck between expedia.com and otel.com when I realized they made a double booking. On checking in the hotel, I was told that both expedia.com and otel.com will charge me. Both companies charged me the same amount now.

I called Expedia to request cost info on a flight change. The person I spoke to although quite pleasant was constantly placing me on hold for "2 minutes" to check each individual item, e.g. cost, then availability, then time of departure, then time of arrival, etc., and to ensure she was "looking at the right screen." I got frustrated as each "2 minutes" on hold was actually more like 15! I have currently been on the call for 48 mins and I have still been unable to receive final confirmation and make payment. I will not book through Expedia again!! Customer service reps clearly require training in their systems!

Not only are they praised for being the best for absolute NO REASON. They are the WORST. I have been on hold for over 45 minutes trying to extend my ticket by one day. They are giving me a BS reason that I cannot do it because I used a special rate when I booked my flight. When I first called, the rep I spoke to told me I need to call Lufthansa. When I called Lufthansa, the rep told me that the ticket is a restricted ticket and that I need to call the agency I booked it from bringing me back to SQUARE ONE. I called Expedia and it said minimum wait time was 2 minutes which I was fine with. 15 minutes passed by and FINALLY someone picked up!!! ABOUT TIME!

Well I have to say it's maybe my own fault for not reading any reviews about Expedia before I planned mine and my husband's flights through Expedia. I just booked the flights two weeks ago and already had a major change with the airline flight. Expedia emailed me to please call. It was urgent that our flight has changed. I called and after being on hold for 20 minutes the woman that I was speaking with (who could barely speak English. She had such a thick Indian accent I could barely understand her) that she had to switch me to her supervisor because she could not confirm the new reservation which had changed and made our flight eight hours earlier.

We recently booked the CityNorth Hotel in Ireland under Expedia's description of being in Dublin. Today we booked in only to realize after a worryingly long drive it was in a different county of Meath.. 40 minutes away. Trusting Expedia we didn't check maps only write ups from hotel. :/ Stupid I guess. My issue is Expedia advertise the address as Dublin and it is not.. it is Meath. I called Expedia who said as we had booked in already there was nothing they could do. OMG. Ridiculous. You mis-sold and mislead us. Thank you for your lack of help and ruining our 2015 break.

Booked a package deal with them. When we arrived at the hotel they didn't have a room for us when we returned. 4 emails and 3 phone calls and still no response. Not even an email to say we are looking into this. Very lazy I suppose. Once they have your money why would they bother. Bad attitude.

I made a rental car reservation with U-Save through Expedia. As I walked out the airport at night, there was no shuttle bus for this company. Called the phone number of the rental car company, it was a voice mailbox and nobody answered the phone. Called Expedia, they could not get the company neither. I ended up renting a car from AVIS without reservation. It costed 5 times more than online reservation! Don't understand why Expedia allowed such bad car rental company advertise on its website. NEVER use Expedia to rental a car.

I wish I could give them 0 stars. I called last night and spoke with Tom at customer service. I advised him that I needed to cancel my hotel Reservation because of some financial hardships. He said he would contact the hotel to get approval for the cancel and that someone would call me today. That never happened so I called them again and they apparently have NO record of my call. Then they tell me the SAME thing, that they will have to call me back tomorrow. I requested a supervisor and he said the same so I requested his supervisor and she said she was corporate office.

I booked hotel in Tijuana Mexico. When I arrived hotel said they had nothing from Expedia and they were full. We arrived at about 9 pm which ninjas told Expedia rep. We then spent 2 hours finding hotel. This messed up our whole evening. When I emailed Expedia 3 times I got no response. Then called and was told they could not contact hotel. But would call me back when they do. Today I got reply to say the hotel is denying a refund. I say "show me where I booked" in which they don't have. As far as I am concerned I booked thru Expedia. They should take care of it but seems they don't care and take your money.

I was given incorrect terminal information on my itinerary. My 2 children and myself, after trying to reach the correct terminal, missed the flight. Expedia.com Customer Service chastised me, had me photograph the itinerary and send it to them to prove the error so they could proceed to help, then put me on hold, and disconnected me. After several calls, and hundreds of dollars in phone fees, refused to re-book or reimburse me. They basically told me I should have run faster to the correct terminal with my children. I had to borrow money to re-book, and as of today, August 30, 2015, am still not home. This entire experience was traumatizing to myself and my children.

I had received a call from Expedia to call them about a flight change. My departing flight was cancelled. I requested to be issued a refund since there was no suitable alternative. I was informed that my return flight could not be refunded since it was a different airline. I was told a credit could be issued. I accepted the credit. I went to use the credit and was informed that I would have to pay a total of $400 to use the credit. This should have been disclosed at the time of the arrangements, and not after. Had the agent disclosed this, I would not have made the arrangements that I did. Very deceiving, leaving out information like that. I called to speak to a supervisor who was less than helpful and it is very clear that customer service is severely lacking with this company.

We just booked a package deal to Orlando, FL. When choosing our hotel we decided to upgrade our room for an addition $11 per night. When I did so the price obviously increased. However, when we got the confirmation email the upgraded room did not appear but the increase in price did. This is where the absolute worst customer service I have ever experienced in my life begins. Getting through to someone to talk to is an hourly, hourly struggle. When you get through you are put on hold forever to the point you know they are not coming back or you are disconnected. I think maybe the customer service reps (plural) have a hard time understanding English.

Expedia erroneously canceled my 84-year-old mother-in-laws flight and won't make it right. She planned to come see her grandchildren and we would take her to a baseball game. They canceled her itinerary and won't rebook it. Probably because it's now over double the cost. It's hard to get any response, via email/twitter/conversations/etc. We are so sad and can't believe a company can do this with no repercussions! Oh, they did say they would give us a $100 credit and they didn't even follow through on that.

On the website and after speaking with the guy for 5 hours and being left on hold for 45 minute periods... They failed to mention that my hotels were all non-refundable and that my hotel was in the middle of nowhere and that the 'hotel pick up tour' that I ordered for over $450 DIDN'T APPLY TO MY HOTEL. I am pissed. Never ever booking with them again. We wasted €60 on a taxi that took us to the pickup location.

I have been a customer of Expedia.com since 2012. I booked a round-trip ticket from Istanbul to Chicago with the itinerary number **. Before the date of my return flight (on June 15th, 2015) I called the customer service number 1 877 787 71 45 to change the date of my return flight. The customer representative told not to change the date of my flight, because if I change it, he said I have to pay more. He advised me to cancel my flight so I can use the remaining credit in my future purchases from expedia.com. After that, I received an email saying that my flight is cancelled.

Expedia reimbursed us completely for a cancelled Alitalia route. We got the help handling the claim from the Better Business Bureau. We were traveling to Austria for our daughter's wedding and bought a ticket Bogota-Caracas-Rome-Vienna and with return Vienna-Paris-Caracas-Bogota. Tickets were purchased in February and the trip was in June. In the meantime, Alitalia cancelled the route from Caracas to Rome and neither Expedia nor Alitalia told us about the cancellation. When the day came and we got to Caracas and found out that Alitalia had cancelled their Rome route two months before and had to be sent to Bogota in the return Avianca flight.

Expedia does not give a confirmation page for charging a credit card. I thought I was reserving, not booking, a room. My card was charged $568 which leaves me no money for 1.5 weeks and my account will be overdrawn when my insurance comes out automatically tomorrow. I cancelled the booking IMMEDIATELY. They sent an email confirming it was cancelled but with no cancellation reference #. I called my bank to stop payment, and they said that with no cancellation number that they can't help me and to call Expedia. They said I will get my funds back, that they never confirmed that they could take from me, in 5-7 business days. I asked to speak to the supervisor and am now on hold. For Infinity...

We booked a nonrefundable motel room on Expedia.com. Pulled up and found a falling-down structure with caving roof, peeling paint, parking lot not paved in many years, unkempt grounds, hardly any cars, debris strewn around, no lights on anywhere, and no one in sight. Motel sits far back from road and has a dark, deserted atmosphere. We did not even feel safe going into the registration office. I contacted Expedia.com and their reply was that they rely solely on the information provided to them by the hotels (i.e., no screening process) and they would not provide a refund and were not interested in seeing the pictures we took (attached). I won't use Expedia again unless they put some type of screening policy in place. For those of you searching for Jersey Shore hotels, this is the Courtesy Inn in Egg Harbor Township.

We were looking for a pet friendly, free parking hotel in San Francisco. Expedia showed us a hotel which was on our budget criteria; so we called the number it was provided & the lady confirm all amenities we were requested for this hotel (pet friendly & free parking - we asked her couple of times & she made the reservation for us. After the phone call, once we received the itinerary through email we notice there's no mentioning about dog & parking on the reservation, so we called the hotel & they said they don't accept dogs & there's a 28$ fee per night for parking. We couldn't find anybody responsible on Expedia customer service while we spend at least 4 hrs over the phone & lost the money and time! They are horrible & we must stop them of practicing such a horrifying unreliable business.

I recently booked a 5 night stay at a hotel in London for the end of September. I got a confirmation from Expedia and filed it away in my trip folder. About 10 days later I got a notice from Expedia asking me to rate my stay. It turns out that they made a reservation at the hotel for one night in the middle of August. Unfortunately I was at home near Seattle. I called and explained the situation. I asked if they would contact the hotel, explain the situation and to properly book for 5 nights. Expedia did not solve the problem and I was charge $140 for nothing. I will never use their service again.

My husband called the customer service to get a price adjustment but the woman on the call we talked to kept giving us no valid reason for the increased price and we asked to talk to her manager since she was to no help. Finally we got to talk to a Mr. ** who said was the supervisor.

I booked a flight through Expedia (bargain they call it). The most affordable because of a family emergency. I needed to arrive there the 28 and once I booked the information stated that I will not be arriving there until the 29. I called to change my flight and let them know that I had an emergency to attend on the 28 that's the reason I booked my flight that day. They told me that because I got a great deal on the flight it was not refundable or changeable. However, that information was not disclose when I booked. I spoke to Jerico, the supervisor on duty and he refuse to change my flight so that I will arrive on time. Will not be booking with them again.

My friend and myself have taken expensive air & hotel package through Expedia. It was expensive package to Moon Palace Spa and Golf resort at Cancun. There was change in plane timing but we were not informed by Expedia. Upon checking to hotel we will be allow to stay for 4 nights at one location and last night we will be moved to other location at 5 miles away. When brought this issue to Expedia attention we were told that they are helpless. Last night we were moved to other location, sat in the lobby for 6 hours and got rooms after 6 hrs. Expedia was helpless and just offer $100 compensation for whole group. We spend $10000 for the package for four family.

Website works great. BUT... forget "customer service!" Although all such reps. are courteous and try, they cannot get through to United airlines any faster or more efficiently than the rest of us can! Their computers do NOT interface well if at all with the others' computers in real time. And they are totally ineffective in really helping after MANY phone contacts and literally HOURS of hold time! Getting refund help is totally impossible... forget it! NO HELP AT ALL WHEN A REAL PROBLEM ARISES with their merchants. POWERLESS!!!

I booked a hotel in Las Vegas through Expedia. Waiting for two hours still did not get my confirmation in my email, so I went back to the website type in my email to see if I did booked but no info come out. Then I use my email to request to send me the confirmation and still doesn't work, so I think I did not book successfully. Then I go booked another hotel through a different website.

Please be advised not to deal with Expedia!!!!! My whole trip was canceled!!! I bought insurance for my trip and nothing!!! I wasted 1.450.00 Plus 90.00$ insurance!!! And nothing was done!!! Expedia you suck!!! Don't buy the insurance because Expedia will not be there for you!!!

After writing a rather scathing review of the hotel booking dept. at Expedia, I had one more conversation with a gentleman that seemed to really care about my problem and honestly wanted to help. He has led me to believe that there is someone there that cares. I was hesitant to get another person involved but I'm glad I did. I feel that he will pursue my issue and get it corrected.

Made a reservation for my son in La Paz Bolivia, paid for in advance. He arrives and the hotel REFUSES to let him in, saying he has no reservation. I call Expedia, and get some idiot who barely speaks English. He tells me he is calling the hotel then comes back and says he faxed them. Meanwhile my son is standing in Bolivia with NO PLACE TO STAY! I demand a manager, get told THREE TIMES I am being transferred and it never happens. I don't know if you can actually find a more incompetent company, but for what it's worth... STAY WITH PRICELINE!!

I am in the tourism Industry and have been an Expedia Gold member for years. I have a lot of confidence in this company, in its quality and in its service but this time I am getting very frustrated. I always purchased through the US Site; this time I purchased through the Mexican Site my trip to Nicaragua.

I made a reservation for the Super 8 in Heyburn Burley Area Idaho. I made my reservations in February 2015. When we went to check in on August 21, 2015, they told us since we made reservations with Expedia and not Super 8 they would not honor the reservation. We had an itinerary number from super 8 **. They told us that it did not manner. I called Super 8 and Expedia and they told us that there was nothing they could do. Do not make reservations with super 8 or Expedia. They will confirm you have reserved that you made the reservation 6 months in advance. That does not mean they will honor your room reservation.

I booked air travel, rental car and hotel through Expedia. I was required to pay in advance and after my credit card was charged for the full amount I received the information on the car rental including the fact that the car rental counter would be closed when my flight arrived. I called the car rental agency and was told that I would have to find alternate transportation to my hotel 33 miles from the airport and come back the next morning to pick up my rental car. I called Expedia to cancel the car rental which they arranged but said I might have to pay a cancellation fee. I asked if I could change my hotel reservation to the same hotel chain's hotel near the airport. I was told that that was not possible.

I was given a number to make a reservation for the Days Inn in Clackamas, OR. The two different women I spoke to on the phone had such thick accents, I could barely understand them. They never said they represented Expedia OR if they did, I didn't understand them. Upon arrival, I was told I couldn't make any changes because of the reservation through Expedia. Our room was expensive...dirty...small as a closet...and cost much more than a friend's room, which was clean and larger. Then to top it off, I was charged over $100 by Expedia! Never again...I will hang up on people with heavy accents. Then I will know exactly whom I'm working with and what I'm getting!

I booked the vacation package hotel + flight + ground transportation via Expedia.com. I chose seats on the flights and got confirm of seats number. I chose the hotel room with kitchenette studio with 2 queen beds. I chose the ground transportation round-trip between airport to hotel and hotel to airport. It was nightmare on the Hawaiian Air flight. They move our seats of 16A, 16B, 16C, 16D to 40E, 40D, 40G, 40H. I show our itinerary to Hawaiian airplane staff at the gate, they said because I booked flight via 3rd party agent, then our seats are not guarantee even it show on their monitor that I chose our seats of row of 16.

It is designed to rob you because in no real circumstance is it useful unless you are killed or lose a limb. I spent $78 and the point of insurance is for bad weather/hurricane. Hurricane Danny will be in the Turks & Caicos area and the insurance I received through Expedia is useless. This is a warning for all who are thinking about the garbage insurance. Get it from a trusted third party insurance company.

I chose to book with them this 3rd time to my complete dismay, it was a repeat of my 2 previous reservations that also had payment errors on their part. I should have learned my lesson for sure. I travel so infrequently, that I had forgotten this fact. The same error on duplicating my payment online through Paypal. The first 2 times as I recall, they found the error and corrected it promptly. This time, I ran out of patience trying to get someone online that understood that there was no itinerary number attached to the failed reservation, but they took a payment anyway.

Booked my first trip through Expedia this summer. Had to add transportation from airport to resort. When I received the transportation voucher there were only two, yet we were supposed to surrender at time of first trip. I reached out to customer service for clarification on June 12th (our trip was June 20th). Never received a response. Out of the blue I received email from Expedia from Customer Service on AUGUST 3rd!!! The email explained that "We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards." Though our trip was amazing, this lack of customer service in a timely manner will hold me back from booking with Expedia for our next vacation.

I booked 3 hotel rooms in Amethyst Resort, Passikudah, Kalkudah for July 22 through Expedia - India. When I arrived at the hotel, hotel denied rooms claiming hotel overbooked and it was Expedia error booking the hotel despite informing Expedia about hotel booking status. The hotel called Expedia and all what Expedia did is to cancel the reservation. The hotel asked me to find another hotel at my cost and gave a list of hotels with double the prices. I left to find my own hotel as it appears that the hotel and the Expedia appeared to wash their hands and it was late in the evening. In fact I traveled to this hotel 6-8 hours taxi drive (in my short vacation to the country from USA).

"Do not use Expedia" without causing yourself heartache if anything goes wrong. My Husband and I booked a holiday in Bali through Expedia, been together for 21 years and finally got to take a holiday. The night before our flight was to leave Virgin Airlines text my husband to inform him our flight was cancelled due to volcanic ash over Denpasar Airport though the very next flights in and out were commencing. My husband tried phone Expedia to find out what we can do, after many attempts he finally got a female telling him she could not access our records to phone back, so my husband did the very next day and was told the same thing.

My 80 year old parents booked a hotel through Expedia at the Rodeway Inn, Lincoln, RI. Itinerary # ** confirmed for 2 nights. They arrived at the hotel to be told there was no room available for them that Expedia overbooked. They offered my parents another room for a higher fare. I spoke with Expedia who confirmed that they would pay for the extra charge (after 1 hour and 5 minutes on hold - 8/19/2015 - Holly). I sent my parents back to the hotel and the woman responded that Expedia told them that they were not paying and to send them to another hotel!!! I AM TOTALLY OUTRAGED THAT THE HOTEL WOULD SEND THEM AWAY BUT EVEN OUTRAGED THAT EXPEDIA WOULD LIE!!! Never again book through Expedia!

Last week my cousin in England died in a tragic accident. I ordered flight tickets via Expedia for my father and I. Due to my grief I wrote my father's abbreviated middle name, not the full name. Once I realized the error I called Expedia. I was put on hold for a total of three hours the first day only to be told that I could get a waiver for the full amount and be issued a new ticket, but the office for Finnair was closed on the weekend. Called again Monday and kept on hold, again for 3 hours. 5:04 the supervisor finally picked up to tell me the same thing, but the office closed at 5. I was promised that it would be taken care of in the morning and I would be contacted the next day. I would have a $25 charge but the ticket would be reissued for the same amount.

I was staying in Panama on a business trip with a return ticket back San Pedro Sula to Panama, return flight booked for august 19. Work was taking longer than planned and I decided to change my return ticket (which was changeable with a penalty) to the 25th of August. I called Expedia and was for over 1 hour on the line with the agent and later her supervisor with no avail. I was told the ticket was all used on the first leg and their "professional advice as travel specialists" was to buy a new return ticket since that was cheaper than paying the penalty ($85) plus the additional cost for the ticket ($550). They said they had a special department that was in charge of calculating the differences and finding the cheapest alternative.

I booked a room at Hyatt Regency thru Expedia at the rate they advertised at $229. Instead they charged ($347.72) on my credit card (an increase of over $118). When I called, Expedia told me I needed to fill out a form on their website known as Best Price Guarantee in which I did, and also included a screenshot of the advertised rate of $229 to show proof. They kept me on hold several times for over 45 min, each time I had spoken to a different rep. I finally spoke to an Expedia Supervisor, who was very rude. She told me the charge was the amount that I agreed to when I was booking online; that supposedly would guarantee me a spot at the hotel (since there was only 2 reservations left at the time).

I booked a hotel with Expedia and I received the email that no need to call the hotel and your reservation is confirmed. I reached at the hotel only to find out that hotel was overbooked. Not only I spent the 5 hours to find the hotel and pay them, Expedia took money off my credit card and never returned despite giving them call. Every time they me that some manager will contact me in ten to twenty four hours. Never going to trust them again. And they still owe me.

Expedia.ca is actually in Cairo Egypt.. I tried to change a hotel res. in July for my trip in Sept. but was told by Expedia that my hotel would not let me out of my res. as my friend was at a different hotel we and would like to stay together. On Aug 18th I tried to call the hotel directly. My 800# did not work from Canada so I called Expedia who lied to me and told me that I couldn't get out again but when they transferred me to my hotel the hotel let me out.. So I called Expedia back and asked to switch to my friends hotel. They told me it would cost me $600. My entire booking the first time was $625.

We were prevented from leaving the country because of a visa problem. We had flight insurance but Expedia wouldn't give us a refund. They kept me on the phone for an hour (mostly on hold). It is impossible to contact them by E-Mail or their website and the people at the 800 number give you the bureaucratic runaround. Isn't this what flight insurance is for? Unforeseen circumstances? They only care about booking flights. If you have a problem, you are on your own. They are not an online-travel agency, they are a commercial flight bundling operation. After all the business I've given them, they couldn't even be courteous. Never using them again.

Booked 2 one-way tickets to Paris for my honeymoon. Due to family illness, could no longer go, so was trying to change the flights to a year later. When I originally called, I was told the flight was non-refundable, and non-changeable, and that my options were to take the flight, or lose my money. I then received an email from customer service saying that I could in fact change the flight to an alternative date, and to call back. Upon calling back, and being on hold for an hour as they checked their file, and contacted the airline, I was told I would have to pick an alternate flight, and call back with the details prior to my original flight's departure.

Date of your booking: 16-Aug-2015. Type of booking: Flight Booking. Itinerary number: **. Mailed Expedia twice regarding my booking. And the above mentioned are the MCase IDs. I booked flight tickets in Expedia.com.sg for 6 people from Singapore-Siem Reap. From the 1st page till the payment/confirmation page, all the charges were shown in SGD and the total amount was also shown as SG $1762.68. After booking I got the ticket in mail which claimed every single ticket charge in USD and the total amount charged was US $1762.68. I even have the snapshot of the payment summary page and confirmation page showing all currencies in SGD. Even after my mail to Singapore support team, I did not get any response.

Worst customer service. I purchased a flight and hotel "Package" for a Fri to Sun. Didn't notice that only 1 hotel night was on the itinerary until a few days before our trip. I called Expedia and kept getting the run around. Was on the phone for almost 2 hours. Wanted to see why there was only 1 night booked when I purchased a package for the full time I was there. All the people I talked to on the phone said this was a glitch but they couldn't do anything about it.

They WILL NOT give me my receipt costing me $120.00. My wife is undergoing some heart surgery (2) and the Queensland Health Department gives you some financial assistance being regional and having to travel to Brisbane from Hervey Bay being a round trip of 8 hours with breaks. I have been trying for over 2 months but still NO RECEIPT to make our claim. They steal our money in Australia - SO WHY CONTINUE TO ALLOW THESE MAGGOTS!!! I HAVE BEEN ROBBED - $120.00 AU. GIVE ME MY $$$ (receipt)!!! ** THE GUIDELINES!!!

We booked a hotel for a family vacation only to find out that the resort is adults only. Had booked and was told to contact hotel directly to ask for connecting rooms and crib. When I never got a response, I tried Expedia again, stateside had someone who wasn't even in department, contact hotel directly who informed him adults only. Called customer service to change hotel, explained why, and how many people I had spoken to prior to making final reservation, I was given the runaround how they had to confirm hotel information and they'd then get back to me to change. Never heard from them, spent over five hours today on the phone, repeating and re-repeating story, only to be ultimately cut off.

I cannot even put in words the horrible customer service we have received with Expedia today. I have been a customer for years and have never, ever, ever experienced anything like this before. We have been trying to get a credit for a new flight for 5 hours now. We have been hung up on, laughed at, and we still have no conclusion. I am literally speechless at this point.

I booked a flight for a family of five on Brussels Airlines with Expedia Inc for a flight from Washington DC to Milan, Italy (on July 6, 2015) returning to Winnipeg on July 22, 2015. I also purchased travel insurance. The flight was from Washington with connecting flights to Montreal, Brussels then to Milan. The return flight was from Milan with connecting flights to Brussels then to Winnipeg. Due to personal issues we decided to visit my Brother in Poland from Brussels. In Washington DC I asked the ticket agents if I could pick my luggage at Brussels Airport instead of Milan. So from Brussels we flew to Poland then to Milan. That evening I received a letter from Expedia indicating that my return flights were cancelled. I contacted Expedia and Brussels airline and was not able to use my tickets even with penalty. I was forced to use my credit card to pay for my return ticket.

Very upset... I paid through Expedia to stay at Harrah's Laughlin and was advised all I had to pay left was resort fee and taxes even printed itinerary said the same thing... I arrive at hotel and was not aware there would be an additional $75.00 a night deposit that would be taken out. That's an additional $225 for us that could of been spent on our trip. It would have been fine if we were prepared for it. I was very upset and called Expedia and spoke to a supervisor and all she could say is they didn't know and they were sorry. How can a company send customers to places they don't know 100% about? Especially deposit charges? Really?

My hotel reservation was cancelled after it was confirmed by Expedia. I did not receive notice from Expedia until several days later. The hotel claimed that credit card was refused. However, the credit card people confirmed that no charge had been made or refused. I then tried to contact Expedia's customer service. After a 17 minute wait, I was told to call back another time. It is impossible to reach a customer service representative in a timely fashion. Expedia works only if you don't run into a problem. I will not use them again.

I called Expedia to get information about a hotel that I was considering. The agent fumbled around for quite some time, so finally I asked for the hotel's phone number. Even as I was on the line with the hotel, I began to book it on the Expedia page. Their website kept freezing; finally I got to the point of paying for the reservation and was told that the price was then approximately 20 percent higher. I called their customer support line to try for a rebate. My thinking was that their untrained support person combined with their balky website cost me the opportunity to book at the advertised price (assuming that the price was not a scam in the first instance).

I have a very serious complaint. I purchased a return airline ticket from Paris to Yerevan on 6/10/14 with Expedia. Itinerary **. In jan 2015 the return sector was cancelled by Alitalia airline. Expedia called me and offered an alternative flight on Air france on 30/8/15. I accepted this change and a new itinerary was emailed to me on 13/1/15. On 3/8/15 I noticed that there was no E-ticket attached to my itinerary. Expedia had FORGOTTEN to issue the ticket and Air France had auto-cancelled my return flight to Paris.

I booked and paid for a motel through Expedia and received a confirmation, "Thank you for booking with Expedia. Your booking is confirmed" and supplied me with a confirmation number. I proceeded with my vacation plans accordingly. About 10 hours later I received an email from Expedia that my reservation was cancelled. I called Expedia and they said it was cancelled due to no availability at the motel. So why did I receive a "confirmation"? They said they would try and rebook me at another motel and told me there was a nearby vacancy. So I said, "How can I rely on that?" And the same thing happen.

Booked flights to Kona, Hawaii for November 2015 earlier this year in April to avoid the currency crash of my Canadian dollar. Got great flights and a great deal at the time. I just got an email saying there was a change in our itinerary and could we please contact Expedia. I spoke with a customer service agent who kept me on hold for over an hour trying to re-book a cancelled leg of our flights. Ultimately he told me there was nothing he could do but offer me a flight with the airline for the next day (we lose a day of our holiday and have an overnight layover in Phoenix… extra $$$), or give me a full refund.

I had booked a trip through Expedia and the website only provided me with one option to fly so I chose it although I was unsatisfied with that option. I had to be in the city for that particular day so I really had no choice. A few days later I noticed there was more flights available so I called them to see if I could switch flights as I was not given these options. The flight I wanted to change to was with the same airline and it was a few hours earlier. They wanted to charge me $200 per ticket and were not empathetic about the situation.

I couldn't cancel through the hotel, through the Expedia website, or through the Expedia app. I emailed them as the deadline to cancel approached. They emailed me back saying I couldn't cancel through email and I would have to call them directly. Unfortunately I had started an 18-hour work shift and was unable to call them until they had charged me the nonrefundable amount. I just worked 18 hours to pay for a hotel I couldn't go to. You may think I should have cancelled earlier. My girlfriend was going to check in for me, but they needed my ID since I was paying with my credit card (I didn't know this, this was my first time booking a hotel, and my last time through Expedia).

I called to confirm a room to make sure it was the room I wanted. I got to the hotel and it was not the room they told me I was getting. I called to complain, was on the phone for 3 hours & transferred 32 times. They didn't pay for their mistake.

I have had a very disappointing experience with a booking I did through Expedia. First of all the place was completely mis-advertised with several inconveniences. Second of all, did not provide all amenities as per agreement (including a good working air con), then on top of that it was a house, not a hotel/B&B type anything. If I wanted a house I would have gotten something at VRBO website. It was a house in suburbs with access to their strata pool. The day before we checked in we received an instruction to lie if we were asked who we were. We could not change access code to the door (so did not feel safe). Paid $50 daily resort fee + cleaning fee for nothing. Then it was supposed to have a water park in the complex, and it didn't. I have all the necessary screenshots to prove my point.

I booked a room for a one night stay in Seaside Heights, NJ. This was a last minute thing and I was rather happy with my ability to secure a room. I booked this room through Expedia. We were taking our dogs and the pet policy was not spelled out on the site so I called Expedia to get details so I would not be broadsided at the counter with something out of the blue. All was checked out and made clear that there would be an additional fee and what it was. I was satisfied with the cost of the room and the pet fee so I paid for the room at this time and asked for a email that confirmed the booking and cost. After I paid Expedia and hung up, I checked my bank account to make sure I had enough funds in the account I used for the room. Expedia was already listed on my account and the money was drafted out to them already. No problem there and I did not think much about it.

I booked an unpublished rate for a 3 star hotel and when it came back with the name of the hotel it was a 2.5 star hotel with rotten reviews (Priceline never does this). I called customer service who stated there was nothing she could do that it was a finalized purchase. I asked to talk to her supervisor which also stated there was nothing that could be done. I called my credit card company who put it in dispute but I know I'll end up paying it anyway. I filed a claim with the BBB, but of course Expedia said that it didn't matter what their star rating was because it's an average of several other companies' ratings. When I pulled the ratings up of the other companies, which 4 of the big travel companies had the star rating at a 2. To say the least I did not stay in the hotel and actually booked a different one. I am not a snob but I am not staying in a hotel with my daughter that the reviews state that the locked outside doors are locked with zip ties.

Booked a room through Expedia. Have used Expedia several times. First time there is a problem booked room. Immediately realized there was a problem. Called in to correct it. Got told they will not assist. They changed it to a non-refundable. Even attempted to say they were checking with a supervisor yet never even got off the phone and their so called conversation took 3 seconds. Before they refused. Will never use them again. Buyer beware.

I had the worst experience with Expedia plane tickets!!! I purchased tickets for my daughter and grandchildren to come out to visit me with ticket insurance. The insurance was in case my son-in-law, who is employed by Cal-Fire and who has been on the fire line for three weeks, happened to get released. Well he will be released Sunday and I wanted to change my daughter's return flight and bring him out here too.

I tried to make an Expedia reservation online, but the booked price was more than the price shown me when I booked it. I called to complain and Expedia told me it was because the fare changed. I checked again online and found that the original (lower) price was still shown. I booked again at a lower price and canceled the original booking. I was charged for the second booking, and refunded for the first. When I went to check in for the flight the airline told me it was never booked, yet I had been charged. I called Expedia (El Salvador) but was told they could not fix it. I would have to call them back when a manager was present. Now I have a hotel reservation with no flight to get there.

I searched for a hotel in Colombo via TripAdvisor while holidaying in Sri Lanka. When I clicked to make the booking, I was transferred to the Indian Expedia website without knowing it and for no reason. When quoted in "rupees" you assume it is Sri Lankan rupees, but in fact it was Indian rupees. You have no way of knowing this until the booking is confirmed and the text at the bottom says you paid in Indian Rupees. The exchange rate makes this hotel twice as much expensive as had it been in Sri Lankan rupees. There was no help phoning customer service as they said is it not their fault I got transferred to the Indian site, despite me not having any affiliation to India.

I cancelled my booking online within 2 hours on the same day. I saw the cancellation confirmed on my booking webpage at Expedia.com. Unfortunately, I didn't take a snapshot of what I saw, and neither did I receive cancellation confirmation via email. Expedia refused to give me refund when I called them to complain 3 days after my booking because they said I passed the 24-hour window. I don't know how their website operates and I don't understand why my cancellation was not processed while I saw it happened in front of my eyes. Their customer service is terrible and they are not helpful to find out the problems.

I travelled to London on the 2nd of August to take my wife on a cruise for her birthday. When we arrived we were told that we weren't booked because Expedia had failed to correctly update their system. I called on the day and spoke with an agent who promised me that the cost of the trip (£98) would be refunded onto my card within 5 working days.

I made a reservation through Expedia as I have done often in the past. The reservation was for a February 2016 trip. I selected the "book now, pay later" option. The next day I checked my bank account information. Expedia allowed the full balance (four nights stay) to be deducted from my checking account. I called Expedia. They told me the hotel had billed me. I called the hotel. The hotel continuously tells me that they have refunded my money. This is a blatant lie, as I have spoken to my bank and they have received no refund and no attempt at a refund. Judging from other reviews, this is a new tactic which Expedia is employing - Colluding with hotels to steal funds which should be refunded. Very sad. I liked Expedia for a long time, but they have lost my business.

After booking a hotel with Expedia, I found the same hotel room for $31.10 less within Expedia's Best Price Guarantee 24 hours policy and filed a refund claim in accordance with their refund policy. After 5 weeks, 7 hours on the phone speaking with 18 different Customer Service Reps and Supervisors, being given 5 different Case #'s, sending 19 emails and 3 faxes, Expedia has still not processed my credit. They don't deny my claim, they just don't want to honor their policy and are clearly doing everything they can to frustrate me into dropping my claim for a credit.

Booked a flight with them and my travel time was changed from morning to night! Tried to get it fixed and had to pay another $200 because the flight changed! To top after waiting for 45 minutes, I finally get a person on the phone and only to be disconnected after we almost get the problem resolved! SO I had to call back and go through the whole thing again! The next call, I am being told it will cost $1200 to change! So I wasted 2 hours on hold to get told that it is my problem! Never again will I use Expedia. It is cheaper and faster to go through the direct airline and you get much better service! Anyone that reads this, just pay the few extra dollars upfront by booking with the airlines directly. What they do not tell you is the flight info is restricted and they do not bend. It is awful how I was treated.

A year ago I booked the Savoy hotel Limerick through Expedia. While away in Ireland they tried to email me saying that your booking had failed. Expedia people phoned me and left a US "freefone" number that costs £1 per minute to ring when using a UK mobile phone. It cost me £30 and 5 attempts to get through to their Atlanta Georgia location. In the end I had to ring at 2:30 am US time (8:30 am my time) to have only a 15 minute wait for a response. Which was from a person with poor English.

l booked for Odessa Ukraine flight and hotel. They took my money and cancelled everything, customer service is hopeless.

We tried twice to book our honeymoon with Expedia. After confirming our flights from Houston to Santa Cruz de Tenerife, we noticed in the itinerary email: no connecting flight from Santa Cruz to Madrid on our return flight. We called Expedia and because it hadn't been 24 hrs we were able to cancel. We tried again with Expedia only to get an email a week later saying something wrong with our itinerary. After being on hold on and off for over 1.5 hrs, we are canceling. I encourage everyone to never use Expedia. They obviously advertise flights they don't actually have. False advertising!!!

I tried to use Expedia's $25 promo coupon for a first-time booking on their mobile app. In short, the Expedia rep. said the coupon can't be used for bookings paid for at the hotel. If I am booking on their app, how is that a booking paid for at the hotel? Spent 55 minutes on the phone, only to tell me that I should book another hotel that will qualify. At one point, they told me I could cancel the hotel, start over, and enter the coupon code again for the same hotel, just make sure I choose the "pay now", rather than "pay later" option. There was not a "pay later" option given, so she said I should just book another hotel.

I booked with Expedia over the phone and they got my dates wrong to fly back. I had to call the airline and they couldn't change it. Expedia then apologized 50 times after having me on hold for 45 minutes with 4 different agents. They gave me coupon that expired 3 days after they gave it to me and I couldn't use it.

I have booked with this company for years and have yet to see a non refundable hotel booking. When my plans changed more than a week before they refused to work with me on the room and charged me full rates on a 20-night stay costing $1800. Their customer service is absolutely terrible. They do not have any loyalty to their clients. I discourage anyone from using them.

I made a reservation through Expedia as I have done often in the past. The reservation was for a February 2016 trip. I selected the "book now, pay later" option. The very next day while I am sitting in an airport out of town I checked my account information. Expedia charged or allowed the full balance to be charged to my card. I call Expedia. They told me the hotel had billed me. I call the hotel. They said Expedia had billed me. I call Expedia back. They told me they would get in touch with the hotel. The hotel told Expedia they had to talk to their manager. Expedia told me they would get back to me in 48 hours via email.

My wife booked a Venice hotel through Expedia, two adults, two children. The confirmation came back 1 adult, two children. The odyssey to correct this simple discrepancy - whether it was a glitch in their computers, or deliberate, who knows - took us into the bowels of customer service hell. Expedia reps have a habit of dropping calls in the middle of your explanation, giving you the runaround, making promises that never materialize, and putting you on hold and never coming back. And that is just for starters. How people can continue to use this company baffles me.

I booked a round-trip flight for my little brother to come home for a family funeral through expedia.com. At the time of processing the transaction, I kept getting an error message. It said to try again later so I kept trying until after about 8 times, I finally got a success message. Since I used my credit card, I couldn't check the charges on my statement right away. After about a week, I checked and saw that I was charged twice! I contacted American Airlines and they told me to contact Expedia.

Will not be using Expedia anymore. They do not stand by the purchase made on their website, make you call them to be put on continuous holds and communicate to the people who should not be working in customer support. The little hotel in Rome refused to check us in after 5 pm, even though their Expedia page said that the late arrivals are handled by calling the hotel in advance. The hotel refused to accommodate a check in after 5 pm (!!!!) and charged for the night we never spent there. Expedia "apologized for the inconvenience" and said that there is nothing they can do if the hotel does not want to issue a refund. And why would customers use them if they do stand by what they sell?

Checked into our room. Smells like marijuana, I have a 9 yo. There was black hair on the pillows, black pubic hair on the sheets with sand. Black pubic hair in the bathroom and the air conditioner didn't work. To boot, an old incense in room and still they're from who knows when. Called Expedia, got someone in the Philippines who read from a script. Nothing could be done, of course now they got their money. Horrible customer service from hotel AND EXPEDIA. I can't sleep. I'm grossed out.

I reserved two rooms at Economy Inn and Suites (15237 Warwick Blvd, Newport News, VA, 23608, USA) from Aug. 1 - Aug. 3, 2015. I and my family arrived at the hotel around 12:15 am, after a three hour road trip. We check in and went to the rooms provided by the hotel. When we get to our rooms, we found that one of the room door lock was broken. When I called front desk and reported the issue, the guy told me just to go ahead and use the room as nobody will come and open the door. I told him that I have two kids with me and we don't feel secure to sleep. I asked him to transfer me to a different room. He said he doesn't have any other room and suggested me to check out. I said, "it is midnight and I have two kids with me - how can I find a room at this time? Why you make available such a room for me to book? I will call a police." He said I could call a police. I call 911, two police came. I explained the situation.

I incorrectly reserved a room at a hotel in Iceland. I immediately contacted both Expedia and the hotel the moment following the booking. The Hotel in Iceland stated that it would not be a problem and would only need to speak to the booking agent (Expedia) to cancel the reservation. Almost daily for more than a month, I called Expedia to rectify the problem. I believe they intentionally gave me the runaround and had no intention of rectifying the problem. I spent HOURS on hold - promises of call backs - speaking to supervisors and countless representatives. I found out two weeks prior that if I book the SAME HOTEL TODAY I can cancel without penalty until two days prior to my arrival.

Just wasted 2 hrs of my day with these people!! First of all I was mislead by a rep. that stated I was getting a ocean view room for the price quoted!! So I booked and then decided to call hotel directly to be certain. Nope, not ocean view and since I booked through Expedia any changes would have to be made through them. Well the next call I was quoted a price for ocean front. "Great, let's do that then!" Nope, credit card would not go through due to other reservation not being refunded for 5 days!! "Anything we can do about that?" Talked to supervisor and was informed he can do nothing either, not even add price difference between the rooms so at least the card would hold the reservation!!!

I made my flight reservations with Expedia.com and they contacted me through e-mail that there have been some changes with the flight, which I have already paid for. I've made four phone calls to them as they instructed me to do and I get put on hold and no one ever completes the changes that need to be made. They seem to have very incompetent help working for their company!

My mother and our entire family planned to go on vacation for my grandparents' 80th birthday. She called and spoke to Expedia personally to book 5 cabins at a campground in Wisconsin Dells. The representative said we would have bunk beds in all cabins except my grandparents because it will be handicap accessible. The week of our vacation, we find out they booked us for campsites! They tried to charge my mother a fee for cancellation even though it wasn't her fault. She spent 4 1/2 hours on the phone trying to get them to book us elsewhere but they said that they wouldn't pay the difference. The representative said that the booking conversation happened too long ago to review it that it wasn't on file! We didn't even get to go on vacation. They ruined everything!

I saw a price on the website, but it won't let me pay. I called customer service, they asked for my cell phone number and spend with them about 20 min doing the buying, they said they will be able to buy it with that price. After I gave my credit card info and everything suppose to be ok, my phone call went down, (it wasn't nothing I did, they just hang down) NOBODY CALL ME BACK to tell me if everything was ok. I had to called back, after 10min, the price had changed 10 dollars more but the customer service said there were no booking registered on my account, and that there was no way to contact the same person to follow up. Because they use one of those "outsourcing", which nobody is in the same place...

I been a Expedia customer for a long time and this is the worst trip ever!! We were promised a suite which we don't mind paying more as it's our honeymoon and we got a stinky 1st floor looking at what they call a garden. We would of never booked it if we couldn't get a suite. It's our honeymoon so we want something nice and we are so disappointed. I would never recommend my family, friends and coworkers about Expedia and Riu Santa Fe.

I receive Expedia "deals" all the time in my email. I clicked on one because we were to be staying in Kenosha, WI for the following weekend and advertised best rates, etc. Booked through Expedia with a 10% member price and a superposed 40% savings of $179.99 per night for two nights. I get to the hotel to sign in and see my rate is $152.99 per night... curious. I emailed Expedia asking why and could I have a refund for the difference. No reply. Emailed again, no reply. Called Customer Service today and asked why I was charged a higher rate than the hotel charges normally for their rooms. He said, "because you bought it from Expedia at a discounted rate." I replied that the rate Expedia charged was higher than the normal rates at that hotel and he hung up! I will NEVER use Expedia again. I have had no problem through Orbitz -- the Expedia promise of deals and discounts hooked me. Shame on me.

I had a very memorable experience of 1.5 full days on the phone with Expedia trying to leave Malta to go to Texas with my pets. I had it all booked previously, had confirmed with Lufthansa that pets were ok, but then as we got close, I thought I'd better double check. That's when I found out that we were not ok at all and that you had better known that not only is it ok with the airlines you are flying with, but the airplanes as some don't have room for pets, or maybe not room for all of your pets. This is all up to you to decipher. Additionally, you have to make sure that even if the airline takes pets, that you have enough time to get them there as many airlines don't accept pets off other airlines - some, as in my case, want 24 hours before you can fly on their airplane.

Tried to book a flight online. Website came back with an error saying "we are unable to book your flight at this time." I decided to call them instead. I got near the end and the flight prices had gone up so I told the Expedia agent that I would leave it and book directly with the airline itself. I then tried to book with the airline but it was coming up as a duplicate ticket in their system as Expedia had gone ahead and used my card. I couldn't get a refund in time to book with who I wanted so I had to stick with Expedia's booking. They were not that helpful in trying to sort it out for me and in the end I nearly got both bookings cancelled as Royal Brunei wouldn't hold a duplicate (which is understandable). I would definitely not use this booking website again at all.

Booked reservation on the 9th May with Expedia and made a request for a roll in shower because I'm a paraplegic, got to the hotel and they told me that they didn't have any room to accommodate me and my family. I called Expedia and the guy was like I need to calm down because the request isn't a guaranteed one only on availability. I read him what the contract stated. And it said that they would check availability of my request and email me confirmation which they never did. It also states that if they are unable to confirm the request they would then contact me to make alternate arrangements, which they never did.

I went to Expedia's online hotel booking section, and checked off all "accessibility" radio buttons since I needed to book a room for a guest from out of town who had very limited mobility. Several came up, but it was unclear to me if exactly the features I checked off were really available in the rooms that came up. So I called the agent and the agent spent about 45 minutes with me repeatedly making sure the features I needed were reflected in the rooms that we identified together - and I was very satisfied and grateful. I paid, got the email confirmation. Until today. (Guest arrives tomorrow.) I call the hotel and the clerk happens to mention to me this is a standard room. I said excuse me? Told him all about what I did with Expedia. He said "All I see here the remark is short distance from parking spot." (which I did mention as a final comment after booking was confirmed with agent.) and I had to take it up with Expedia.

I had to cancel a flight but had been urged to purchase their cancellation insurance which wasn't worth the paper its written on. I was still charged 200.00 to re-book. I have another cancelled flight credit w/ them. Now that I can't re-book because they will charge me the 200.00 re-booking fee even though I had the insurance. So basically they stole my money and I can't fly without paying 400.00 in extra fees for two flights. I will never ever use them again and will do all I can to tell everyone and I know a lot of people!

The airline ticket that Expedia sells does NOT include the price of seats. Airline will charge a fee to assign seats as booked via Expedia. Or you have to buy a seat on each leg of the trip on website. The excuse that "it says it in the contract" is a lame one as there is NO statement that there IS A COST on top of what you pay. Expedia said they don't include that b/c it "MAY" happen but not always. Baloney. And customer service reads the answer over and over. You as customer are out of luck. Stand or pay and Expedia has lost another customer.

I never complain (even with poor service) but this is the second time that I have experienced poor service from Expedia. This time, my credit card was fraudulently charged so I called Expedia to get this situation dealt with. The first gentlemen listened, told me he had made notes on my case and said to expect to receive a call back within 3 hours, I waited and heard nothing. I then called again first thing in the morning and spoke with a different person. She had no idea about my case as the original gentlemen made no notes and there was nothing in system regarding my complaint. She assured me she would take care of it and I would receive a call within 16 minutes.

Mom got sick and had to cancel a 2-part flight. Two mos. later we try to re-book and so far after 10 hrs. on the phone, I cannot get the flight re-booked. 4 hrs. on Sunday, was told to call airline, called airline 2x. Then Monday 4 more hrs and no flight booked so far and this is an expensive trip for my parents. How do I re-book this flight, it can't be that difficult.

The hotel I booked did not have a single feature that was listed on Expedia's website. The company was made aware of that (pictures were offered) but never changed anything. Their Customer Service (mostly based out of India and the Philippines) is rude, incompetent, and they have no respect for your time. A simple call can last for hours until they hang up on you. I won't book with them anymore and be very careful that I don't book with someone else that is affiliated with them. The BB and the Attorney General were informed of their business practices.

I never experienced a company like this before. I bought insurance through them and after rebooking my flight they said there is a $200 per person rebooking charge but because I have insurance that will be refunded to me. I talked to 3 different managers within 4 weeks and no refund. They keep promising me refund but I never received it. Now I am on hold for 3 hours they keep hanging up on me. They want me to forget about it. OMG. THIS IS A NIGHTMARE. At this point it's not about the $600 anymore it's about that this big company is scamming people left and right. I will never use them again. I hope whoever is reading this will change their mind about Expedia.

I made a non refundable reservation for a hotel with Expedia. I had an emergency and had to cancel. I called the hotel and they agreed it would be ok to cancel for a full refund. I called Expedia 6-7 times to get my refund. After numerous phone calls which took many hours I got a refund. Very unprofessional company. Foreign customer service employees. I will never use them again.

I made a reservation through Expedia for an all inclusive in Mexico, for 4 adults and 2 children. Somehow the children were left off of the reservation. I had to pay an additional $1000 at the all inclusive. Was treated very rudely by both the all inclusive (Barcelo Maya Colonial) and Expedia customer service. The supervisor told me "you will be waiting a long time and there is nothing Expedia will do to help you". Spent hours of the vacation trying to clear up and still not resolved. Expedia saying it was my fault that they quoted me a price based on 4 adults and not the 4 adults, 2 kids. Terrible customer service.

I booked a trip to Fort Myers, FL from Albany, NY via Expedia. I requested flights from August 7th to August 9th. I received confirmation of flights and hotel and rental car. I paid for the trip. While reviewing my itinerary, I see that Expedia changed the return date to the 8th instead of the 9th. I called to change the dates and the nightmare begun.

I have tried literally for days to change a flight; all that happens is that I eventually get through to someone and promptly am cut off. I have made at least 20 calls. Expedia is just not worth the hassle!!!! They have no system for changing flights online and the call centre is totally incompetent. I will NEVER book Expedia again. I see that I am just one of thousands of people who have had problems.

One star seems too much when it comes to Expedia!! After having a flight cancellation due to a natural disaster we could not get any information out of them in regard to our booking (including re-scheduled flight information). We spent hours on the phone to them speaking to several different people over several days, only to be disconnected after asking to speak to a supervisor. All staff we dealt with were rude and unhelpful. I will never use Expedia again. Absolutely outraged!! I am not one to write reviews of this nature but feel very strongly about making sure people do not use this service!

Booked flight and car package on the phone with a representative. The other companies notify the day of the flight about on time arrival, etc. Expedia did not. No real price guarantee if price is lowered, as one finds with Orbitz. Did not send email confirmations of order and it took several calls to straighten out the email address!! They completely botched the car rental order and put in for a smaller car than requested. This in spite of the fact that we called subsequently to ensure that we were to get what we ordered. I would not use Expedia again.

I never got an email confirmation for a reservation I supposedly made and was subsequently charged the full fee on my credit card. When I called to complain they were unable to help me. They were never able to show that I made the original reservation. And they were unwilling to assist me in disputing the charge with the hotel. I would never, EVER use them again. Buyer beware.

A few nights prior to my arriving in San Francisco I get an urgent (and very vague) email from Expedia telling me to phone them a 1800 number. The number didn't work in the States because I found out subsequently that it was an Australian number which followed a complete run-around between operators and various other numbers to find out why they had to accommodate me elsewhere. I booked this hotel specifically because it was near my daughter's place and she is on foot. There was no other hotel nearby that was going to suit. I have been hanging on to a phone line whilst I am typing this for the past quarter of an hour whilst they sort something out! I will never use an agency or "booking partner" again.

Tried to book a room. Going through Expedia, the room rate through Expedia was $159/night, fine. When I tried to book I was told the hotel was completely booked, when I called what I thought was the hotel number and tried again to book directly, was told again there was no vacancy. Then the person answering the phone tried to push me to other hotels. This is when I had my aha moment. I said "no thank you", went to directory service and found the number for the hotel, called them and not only did they have a room for me, it was 50/night cheaper! What a scam, never again Expedia (losers).

We went on a road trip from Toronto to Montreal. Tired from the long drive and ready to crash, we found out the hotel where we booked a room is full, and that we are the 20th customer they had to turn away who booked a room through Expedia. They were already full, but somehow Expedia let us book anyway. Everything in Quebec City and Montreal was fully booked and they would only refund us after 15 days!!! They got us another hotel, a really crappy one for 8x the price of what it usually cost and no parking... Stressed and tired we had no choice but to stay in that hotel for one night. We had to spend at least $800 that day. Horrible experience!!!

I booked my hotel in Canada on the wrong dates and noticed the error within 12 hours of payment. I went online to change the dates only to see that it was a NON-REFUNDABLE and NON-CHANGEABLE reservation, and I begun to go into a panic. I heard that Expedia has horrible customer service and was unlikely to get the change of dates. However, I called and got the callback from them and it started out ok, and he said the dates were non-refundable or changeable but he would try and he did it: got me the change in dates without any fees (I was supposed to check in next day and he got it!) and I only had to pay the difference in room types because the type I had wanted before was unavailable for the dates I actually wanted to go. Either way I was told it wasn't changeable but customer service did it for me. Thanks Expedia!

A friend and myself had recently taken a trip to Kenya. We decided to add Zanzibar, Tanzania for 1 day to our itinerary. This was the greatest trip I could have ever imagined until it was time to return home. On July 25, 2015 we went to the airport at 6:00am to catch our flight back to Nairobi and then home. The flight was to leave at 7:30am. Once we arrived at the airport we were told that this flight did not exist. We tried to print up the itinerary papers again and now they said that our flight from Zanzibar was at 10:30am. This flight did not exist either for us. They finally put us on a flight to Dar Es Salaam at 1305. (This was Precision Air, who thankfully worked with us to get us on our way.) The final stop was Nairobi at 1800.

I booked a flight and hotel through Expedia for a week long business trip. I purchased Expedia's travel protection insurance knowing the return trip time and/or date could change due to the nature of the trip. The insurance they advertise says you could change your trip one time for any reason prior to departure. In this case I thought it would offer some protection if the business was not complete and return times needed altered. Indeed this happened and I required a later flight on the same day with the same airlines, just 5 hours later than the original flight.

On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # **. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip. When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will be refunded only for the cheapest part of the trip (ground transportation and hotel) but nothing for the flights tickets as the most expensive part of the trip.

Expedia's vacation bundle is misleading consumers. DESPITE having travel plan protection, they have refused to change our flight/hotel by merely adding a day as we wished. It is illegal and unethical to mislead consumers into thinking that a change is possible, one time, as stated on their web site. We have spoken to numerous staff at Expedia, being placed hours on hold numerous times, only to be told that we can only change our hotel but NOT our flight. This make absolutely no sense!! Why would we change only our hotel without being able to change our flight? They were purchased as a bundle deal. This is both not good practice and unfair. CC: A complaint made to Federal Trade Commission, National Association of Insurance Commissioners.

Do NOT waste your money on this... It is costing me more to cancel my trip than it did to book it in the first place. I was put on hold several times while the agent with the broken English referred to his manager for answers to my questions. I will NEVER book through Expedia again!!!

I bought a ticket from Ankara, Turkey to Tokyo, Japan over Munich on May 30. When I arrived to the Esenboga Airport, the Lufthansa ground attendant canceled my ticket due to Munich Airport Transit Visa Regulations. After hours of talking with call center associate of Expedia, one of the supervisors confirmed that they will refund the money within 8 weeks. It has been 8 weeks, now I am trying to check why it has not been refunded yet. Moreover, still I explain the situation on each person on the phone again and again and again!!!

We just got back from a visit to western Canada. We were travelling to BC to visit family. And because we planned to visit a cousin at Salmon Arm and a sister at Kelowna, we thought it would be better to book a hotel and break up the trip from Edmonton. We found a hotel advertised by Expedia under Salmon Arm and booked it. It was only after we had paid that it was revealed that it wasn't in Salmon Arm but in Sun Peaks - 162.6 km. in the opposite direction from where we were headed the next day.

I booked a hotel through Groupon but the actual booking with the hotel is through Expedia. The hotel experience was not good as the room was not properly cleaned. There was a dirty washcloth hanging over the shower rod, shampoo cap in the tub, tub clogged so water did not drain, beds were haphazardly made so we called front desk to complain and get fresh blankets and towels. Long story short - manager did the right thing and said he issued a full refund. Expedia is not responding to the hotel or me and it is 12 days later. If they don't reply to the hotel they do business with, do you think they will reply to me. STAY AWAY! THEY TAKE YOUR MONEY AND THEY RUN.

I have been trying to register my business with Expedia for some months now, only because they took over Wotif, who were one of our major agencies. They have made the process well nigh impossible by insisting on high-res only images (impossible to load due to slow internet speed here), by not replying to emails, by not providing us with a signable contract (again, I suspect due to our slow internet speed). For this non-service they have the hide to charge providers 25% of their room rate. Greedy. Lazy. Now, reading reviews, I found they also treat their customers with disdain. Nobody should ever use this company. A holiday is supposed to be a happy experience, yet they seem to go out of their way to ensure that those of far too many of their customers are filled with frustration. Booking.com - simple and straightforward. Agoda, unfailingly helpful and polite. Expedia - could not organize a booze up in a brewery.

I made reservations for a hotel in New York State about 2 months ago via Expedia. By accident, one of our party called the hotel by chance and found out that we had no reservations. The hotel said that Expedia should not have made any since the hotel was filled with a wedding party. We contacted Expedia, they were of no help. Wouldn't get us a comparable property at the price we paid. We very uncooperative. Don't use them - they can't be trusted.

Booked flights on Expedia. They sent incorrect TSA info to airlines and were unable to correct transmission. Airlines say that Expedia needs to correct because they are originator of booking. Spent over 1 1/2 hours on phone with Expedia (Satie) after which she says, "You need to correct our mistake when you get to airport." Can't get early boarding pass and who knows how much trouble at foreign airport when I get there. Expedia customer service is nonexistent. Never will use again.

I have a phenomenal experience with Priscilla **, Product Manager of Expedia.com. I was looking to hold rooms for a group going to my daughter's wedding in November. I wanted the best hotel and very affordable too and she was VERY knowledgeable and professional. She assisted me with everything I needed and gave me some additional information that was extremely helpful. This was my first time using this service and it was the best ever. I highly recommend using this service and specifically speaking with her. I would love for her to be given a promotion with a raise because this she is a rare diamond. I enjoyed myself and so will you.

Dear Expedia, please train your customer service representatives better. Please explain to them that it is rude to hang up the phone, that it is rude to confirm the customer's phone number in case of disconnection and when disconnection happens, not to return the call. Please explain to your staff that when they say that they put your family in same row on the airplane, row 25 in my example, they are not supposed to request row 25 on JetBlue airline because it's for the people with disabilities. In addition, please tell them that when they do the reservation, they need to let the customer know that Expedia does not do seat assignment and that the customer needs to call airline directly right after the booking to avoid the necessarily aggravation and endless hours of waits/holds and disconnections on Expedia side few days before the trip.

Made a reservation and needed to change it. Called Hertz and they said I had to go through Expedia. Called Expedia. Put on hold for a long time. Explained the change and was told they would call Hertz and I should stand by. Long wait and then apparent we in the Hertz reservation system. I assumed the Expedia person was still there but by the time the Hertz person came on, they were gone. So I asked Hertz to help with the change and was told I have go through Expedia. So back on hold with Expedia.

Back in April, when we booked through Expedia, we were supposed to have 2 free tickets for a Vegas show. When we got to the hotel we tried to get our tickets but they said we should have booked them back in April. They said we would have to talk to Expedia. Around 11 AM I called Expedia and spoke with a pleasant man who I could not understand very well. I explained what happened with the tickets so he said he would check. He would put me on hold then check back then put me on hold then check back.

The company is known as an American company but is an Indian organization who cannot even speak english. They have no idea where is US, and how we American live. I gave one star but it is way more than what they deserve. When you call there is always 15-45 minutes delay. I called and reserve a hotel in Glendale, Los Angeles. They got me hotel somewhere else. When I called to correct it, and change the hotel room, they said they cannot. I asked to talk to manager, they put me on hold for an hour, and I got disconnected by them. I called back after 20 minutes, I had to explain everything all over again. I got transfer to supervisor I got put on hold for 56 minutes, and I got disconnected by them. I called for the third time I was on hold for over 1 hour. Finally supervisor picked up the phone, he was rude, and useless. This was my last time I am getting something from them. Worst customer service!!!

I made a reservation to go to India for my daughter and myself on Expedia, and bought tickets on Emirates Airlines. The tickets were confirmed and booked under my new last name. I did that, because I had sent my passport to the Indian passport offices run by BLS International in San Francisco, for a name change renewal. I had also sent my Green Card application to USCIS for a name change replacement. The assumption was that my passport would come back within the 4-6 weeks that they had promised and therefore I went ahead and make the booking under my new last name . However, BLS International, which is the first offender here, sent me back my application and passport. This is an issue I will take up next.

I reserved a room with Expedia for a non-smoking room and extra rollover bed. And when I checked in the night, I was given a smoking room and no rollover bed. I didn't realize that until late in the night since the room was stinking and when I asked the reception, they said "Sorry - this is only one that's available." I complained this with the hotel and Expedia and they have not responded. I will never use Expedia. Bad customer service!!!

We had the best stay at this hotel! It was wonderful. We booked online through Expedia about an hour before we arrived. We were given a lovely room, 2 free drinks, a very fun ghost & complimentary breakfast that was not too early. We wish we could have stayed for many more nights. At every point of our stay the people were helpful & lovely.

My husband booked our hotel room to be pet friendly. Got everything set. I called the hotel directly to make sure everything went ok with the room (being pet friendly). The hotel said it was not booked for a pet friendly room. I had to call Expedia and redo it. Expedia told me they were unable to make it pet friendly since now all the rooms were booked. While I was waiting to talk to a supervisor to clear this issue up, my husband called the hotel. Told them what was happening and they switched it for us with no problem and they were unsure why Expedia was not able to do it for us. Meanwhile Expedia came on and told me it wasn't their fault and since the problem was solved there was nothing they could do. Maybe train your people better! We would have traveled 8 hours to find out our dogs were not accepted, not very happy. Never going to use them again.

Every year I make at least 4 reservations - Hotels and flights. Every year they promise that I get to redeem my points. However, when it comes to redeem these points they "conveniently" can't find them. They are liars. Can't believe a single word they say.

Worst customer service from Expedia. Needed to change my date of travel due to both a funeral and a medical emergency. I was on the phone for 1 hour, 35 minutes, then the Expedia agent hang up. I called back again, this time for 2 hours and 5 minutes. Had to pay $415 for one of my 3 tickets to be changed. When I asked to change the second one, agent told me everything was set and that my son was going to be able to fly back with me, then he hang up before it was completed. Called a 3rd time. Was on the phone for 1 hour, 42 min. I was told that to change my son's ticket so he could fly with me, I had to pay 1182. The original price was less than 1000.

I have booked with Expedia about 4 times. They advertise that after the 3rd night of booking they grant a free night stay. I have made numerous attempts to book a free night stay through them, but am rudely hanged up on or either put on hold when mentioning it to personnel. I have tried asking to speak with a supervisor to see what is the cause behind the employees' actions which I've encountered when calling in, but am given the exact same treatment as before. I was once told when calling in to book a room in Laredo TX, would have been a free night stay, that all the hotels in Laredo were full. I immediately called the Days Inn in Laredo where I frequently stay that they had rooms availability. This was within minutes of getting off the phone with Expedia. My complaint is in regard to false advertisement. Thanks.

Expedia is officially off my list and perhaps Delta Airlines too. To be concise, I've spent 3-1/2 hrs today trying to get either Expedia or Delta Airlines to remove pending charges to a debit account. Neither company will contact my bank to verify that there has been no actual transaction, each blaming each other for the mistake. On July 29, 2015, Expedia is apparently experiencing a problem with their "Complete Booking" function on their website, repeatedly asking users to pay two different fees for the same tickets. Both Expedia and then Delta deny an actual booking took place but my bank shows 12 debits for a grand total of $5798.40, for what suppose to be a $762.40 ticket.

I've used Expedia many times for travel and never had a single issue. Everything booked is exactly as promised and for a good price. I've never had to call in to their customer service line because everything works out how it should. One time I recently tried Hotwire and had an absolutely awful experience by comparison. I will consistently use Expedia in the future.

Website is terrible. I just returned from las vegas after purchasing the vacation package and on the website it states that the first night is free when you book hotel and flight together on specific hotel. Once I got to the hotel I ended up paying for all the night's worst advertising ever and customer service is terrible as well. Don't shop here. Use other sites!

On June 20, 2015, I made a reservation through Expedia.com for a three-night hotel stay from July 24-27th at the Fairmont in Seattle. My credit card was immediately billed for $1530.00. When I arrived at the hotel, they did not have my reservation, they had no rooms available, nor were there any available rooms in all of Seattle or the surrounding areas at any hotel. We were literally left out on the street until we finally found a hotel room the following afternoon. I did immediately try to contact Expedia upon learning of this fiasco to see if they could assist me, but after being shuffled from agent to agent, they hung up on me after 35 minutes of holding. Disgusting. Oh, and I expect my money to be refunded, but I'll likely to have to beg for it. Until then, I'm making sure everyone knows what to expect from Expedia.com.

I booked a 3 night hotel through Expedia for Seaside Heights, New Jersey. After I checked in and went to my room I discovered the door jam was broken and neither locks were working. It was not a safe place for me or my 6yr old son. I went to the front office to ask for a new room which was refused. When I asked for my money back they told me I had to call Expedia, which I did right away. Expedia has provided no help with getting my refund processed. I have called 3x both time put on hold for them to call hotel for their refund process. Each time the agent has returned to the phone unable to get management on the phone. I have the number for the local hotel commissioner so I will be calling him again to see if he can assist me since Expedia is useless. I will never use any of their services again.

I planned my whole trip with Expedia. Got a great price on my trip to South Beach, Miami with flights. I was so happy. I picked out my seats on the flights. I put in all my credit card information and when I clicked Complete Booking, the package went up $200. After holding on the phone for an hour being shuffled from one phone person to another, they said this happens and nothing that they can do it about it. I am so heated because I purposely waited until this day to book my trip and with one click the price goes up $200.

I booked a flight and hotel through Expedia and took out the insurance just in case something happened and we were unable to go. Well guess what, on the way to the airport I got a call that my daughter was having a severe asthma attack. Long story short I have spent 2 hrs on the phone with Expedia with people you can hardly understand, have been on hold for 40 minutes of that and been disconnected by them twice!! They have my number to call me back because they verified it when they took the call. Do you think they've tried to call me back? NO. They make it easy to spend your money but impossible to get any of it back!! I will never ever use them again!!

This is EXPEDIA TRAVEL quote: "Expedia price match - we guarantee the lowest price on hotel and holiday package bookings or we refund the difference. Terms and conditions apply." JUST CAME BACK FROM THE BAHAMAS... According to Expedia, I booked an "ALL INCLUSIVE HOTEL"... When we arrive... SURPRISE!!! The hotel notifies us that we are not booked for an all inclusive hotel stay. How would you like to pay for your all inclusive charges that total up to: $940!!! YES!!! I called Expedia and they confirmed I did in fact book all inclusive hotel stay...

I tried to book a hotel and flight through Expedia on their website. The website kept saying it had an issue and to retry. This we did a few times and eventually it said there was a problem with my card and payment was declined. On calling my bank I discover that the Expedia website has had payment for the holiday approved, not once, but 3 times! So bank account clearly now unable to support further payment, hence it being finally declined. It took over 5 days to have the money freed up in my account.

At 09:50 AM I booked a hotel through Expedia for August 21-23, 2015. I found a much closer hotel but the hotel only had 2 rooms left. So I immediately booked the much closer hotel through Expedia, thinking I can cancel the previous hotel I booked. At 10:01 AM I called Expedia, spoke to a representative, transferred to a supervisor with the name Miles. He told me even canceling a booked hotel after ONE MINUTE makes no difference and cannot issue me a refund. BOOK STRICTLY WITH THE HOTEL INSTEAD!! I spoke the representative at the hotel and he explained everything with detail and was much nicer. NEVER EVER EVER EVER BOOK THROUGH EXPEDIA!! NOT WORTH YOUR TROUBLE!!!

Regarding my vacation this past June 2015, I tried to contact the hotels myself and Expedia suddenly became a part of the process. I spoke with a man who had NO IDEA that in Dec. 2012 I accrued over 3000 points that should have been used for this vacation. Then he claimed he could not find any info on me! (Expedia handled the 2012 New Zealand trip)!! Expedia charged my account for the Bossier City, LA stay, only to find when we checked out that Expedia had charged $20 more than the hotel charges! It was taken out of my bank within 10 min. of booking! I found the man who handled the Bossier City stay (agent for Expedia) to be incredibly rude and impatient and disrespectful to me.

On July 23, 2015 I made a reservation for a resort in NH. I was informed during the time of booking which I made by phone that my credit card would not be charged until I checked in and I had until August 2nd to cancel my reservations. I checked my credit card the next day and saw that I had been charged 50% of my hotel stay. When I called Expedia I was told to call the hotel and they did not place any charges on this reservation. When I called the hotel the hotel representative stated "We have been telling Expedia for a month in a half that we require a 50% downpayment during the time of reservations and final payment will be due at the time of check out."

I tried for 5 days to book a simple trip to Las Vegas. I was transferred, put on hold and hung up on at least 50 times. I am serious here. Every person had a different story and nobody could complete the booking. Pending charges kept building every time an attempt was made until there was no available line of credit. I had to call the bank and get the charges removed several times during each of the five days that I attempted to confirm the reservation. STAY AWAY FROM EXPEDIA, they know not what they do!!!

Well, well. Nice that Expedia is remembering individual IP address since when I lock in to/ browse with a highly secure computer that actually the prices are half price (same date, same destination) but when I lock back into with my original computer the prices seem exactly the same (prices reflected my original search months back). Me unknowing booked what I thought was the best deal. Come to find out I could have gone on the same trip for the half of the price if my IP and source information would have been hidden. WATCH OUT NONE COMPUTER PEOPLE it exists. Customizing web searches to your computers. Interesting? Sounds like fraud to me. Technology advantage for whom?

This is regarding my recent booking for itinerary #**. I wanted to change the booking for one traveler, myself - Pallavi **, to change the origin to JFK rather than LGW. I called Expedia customer service to help with the change as I was unable do so directly at the portal. I was on 5 calls for over 2 hours and received no help.

I am so annoyed right now! I used Expedia to book a trip to San Diego. Bought airline, hotel and car for two people which was 1200.00 (4 nights). Thought I was getting a pretty good deal. Then come to find out when I do an online check-in with Spirit Airlines (which I will NEVER use again) I had to pay for bags, and my seats, it would have been $300 but they have a stupid $9 fare thing and if you sign up for that then you get a $9 discount per bag $31 dollars per bag vs. $40 per bag.

Myself and my spouse are both in the military and I had to purchase a flight for military duty to fly out on 10 Jul 15. Somehow, my husband name showed up as the traveler instead of my name. He also was suppose to have reservations for the same day, but his orders were changed at the last minute. I had to cancel his flight and purchase a new flight that same day since Expedia could not do a name change. I kept getting bounced between Expedia and US Airways and it took 3 hours to get someone to help me from Expedia.

I cancelled a hotel booking more than 30 hours before the cancellation deadline. Received an email from Expedia confirming the cancellation and confirmation that there would be no cancellation fee. 14 days later I still have not received my refund. I have phoned Expedia twice. Both times I spent more than 30 minutes on the call waiting for a supervisor. The second time I phoned I was on hold for so long that my call was cut off and dropped.