Expedia Reviews

Booked my first trip through Expedia this summer. Had to add transportation from airport to resort. When I received the transportation voucher there were only two, yet we were supposed to surrender at time of first trip. I reached out to customer service for clarification on June 12th (our trip was June 20th). Never received a response. Out of the blue I received email from Expedia from Customer Service on AUGUST 3rd!!! The email explained that "We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards." Though our trip was amazing, this lack of customer service in a timely manner will hold me back from booking with Expedia for our next vacation.

I booked 3 hotel rooms in Amethyst Resort, Passikudah, Kalkudah for July 22 through Expedia - India. When I arrived at the hotel, hotel denied rooms claiming hotel overbooked and it was Expedia error booking the hotel despite informing Expedia about hotel booking status. The hotel called Expedia and all what Expedia did is to cancel the reservation. The hotel asked me to find another hotel at my cost and gave a list of hotels with double the prices. I left to find my own hotel as it appears that the hotel and the Expedia appeared to wash their hands and it was late in the evening. In fact I traveled to this hotel 6-8 hours taxi drive (in my short vacation to the country from USA).

"Do not use Expedia" without causing yourself heartache if anything goes wrong. My Husband and I booked a holiday in Bali through Expedia, been together for 21 years and finally got to take a holiday. The night before our flight was to leave Virgin Airlines text my husband to inform him our flight was cancelled due to volcanic ash over Denpasar Airport though the very next flights in and out were commencing. My husband tried phone Expedia to find out what we can do, after many attempts he finally got a female telling him she could not access our records to phone back, so my husband did the very next day and was told the same thing.

My 80 year old parents booked a hotel through Expedia at the Rodeway Inn, Lincoln, RI. Itinerary # ** confirmed for 2 nights. They arrived at the hotel to be told there was no room available for them that Expedia overbooked. They offered my parents another room for a higher fare. I spoke with Expedia who confirmed that they would pay for the extra charge (after 1 hour and 5 minutes on hold - 8/19/2015 - Holly). I sent my parents back to the hotel and the woman responded that Expedia told them that they were not paying and to send them to another hotel!!! I AM TOTALLY OUTRAGED THAT THE HOTEL WOULD SEND THEM AWAY BUT EVEN OUTRAGED THAT EXPEDIA WOULD LIE!!! Never again book through Expedia!

Last week my cousin in England died in a tragic accident. I ordered flight tickets via Expedia for my father and I. Due to my grief I wrote my father's abbreviated middle name, not the full name. Once I realized the error I called Expedia. I was put on hold for a total of three hours the first day only to be told that I could get a waiver for the full amount and be issued a new ticket, but the office for Finnair was closed on the weekend. Called again Monday and kept on hold, again for 3 hours. 5:04 the supervisor finally picked up to tell me the same thing, but the office closed at 5. I was promised that it would be taken care of in the morning and I would be contacted the next day. I would have a $25 charge but the ticket would be reissued for the same amount.

I was staying in Panama on a business trip with a return ticket back San Pedro Sula to Panama, return flight booked for august 19. Work was taking longer than planned and I decided to change my return ticket (which was changeable with a penalty) to the 25th of August. I called Expedia and was for over 1 hour on the line with the agent and later her supervisor with no avail. I was told the ticket was all used on the first leg and their "professional advice as travel specialists" was to buy a new return ticket since that was cheaper than paying the penalty ($85) plus the additional cost for the ticket ($550). They said they had a special department that was in charge of calculating the differences and finding the cheapest alternative.

I booked a room at Hyatt Regency thru Expedia at the rate they advertised at $229. Instead they charged ($347.72) on my credit card (an increase of over $118). When I called, Expedia told me I needed to fill out a form on their website known as Best Price Guarantee in which I did, and also included a screenshot of the advertised rate of $229 to show proof. They kept me on hold several times for over 45 min, each time I had spoken to a different rep. I finally spoke to an Expedia Supervisor, who was very rude. She told me the charge was the amount that I agreed to when I was booking online; that supposedly would guarantee me a spot at the hotel (since there was only 2 reservations left at the time).

I booked a hotel with Expedia and I received the email that no need to call the hotel and your reservation is confirmed. I reached at the hotel only to find out that hotel was overbooked. Not only I spent the 5 hours to find the hotel and pay them, Expedia took money off my credit card and never returned despite giving them call. Every time they me that some manager will contact me in ten to twenty four hours. Never going to trust them again. And they still owe me.

Expedia.ca is actually in Cairo Egypt.. I tried to change a hotel res. in July for my trip in Sept. but was told by Expedia that my hotel would not let me out of my res. as my friend was at a different hotel we and would like to stay together. On Aug 18th I tried to call the hotel directly. My 800# did not work from Canada so I called Expedia who lied to me and told me that I couldn't get out again but when they transferred me to my hotel the hotel let me out.. So I called Expedia back and asked to switch to my friends hotel. They told me it would cost me $600. My entire booking the first time was $625.

We were prevented from leaving the country because of a visa problem. We had flight insurance but Expedia wouldn't give us a refund. They kept me on the phone for an hour (mostly on hold). It is impossible to contact them by E-Mail or their website and the people at the 800 number give you the bureaucratic runaround. Isn't this what flight insurance is for? Unforeseen circumstances? They only care about booking flights. If you have a problem, you are on your own. They are not an online-travel agency, they are a commercial flight bundling operation. After all the business I've given them, they couldn't even be courteous. Never using them again.

Booked 2 one-way tickets to Paris for my honeymoon. Due to family illness, could no longer go, so was trying to change the flights to a year later. When I originally called, I was told the flight was non-refundable, and non-changeable, and that my options were to take the flight, or lose my money. I then received an email from customer service saying that I could in fact change the flight to an alternative date, and to call back. Upon calling back, and being on hold for an hour as they checked their file, and contacted the airline, I was told I would have to pick an alternate flight, and call back with the details prior to my original flight's departure.

Date of your booking: 16-Aug-2015. Type of booking: Flight Booking. Itinerary number: **. Mailed Expedia twice regarding my booking. And the above mentioned are the MCase IDs. I booked flight tickets in Expedia.com.sg for 6 people from Singapore-Siem Reap. From the 1st page till the payment/confirmation page, all the charges were shown in SGD and the total amount was also shown as SG $1762.68. After booking I got the ticket in mail which claimed every single ticket charge in USD and the total amount charged was US $1762.68. I even have the snapshot of the payment summary page and confirmation page showing all currencies in SGD. Even after my mail to Singapore support team, I did not get any response.

Worst customer service. I purchased a flight and hotel "Package" for a Fri to Sun. Didn't notice that only 1 hotel night was on the itinerary until a few days before our trip. I called Expedia and kept getting the run around. Was on the phone for almost 2 hours. Wanted to see why there was only 1 night booked when I purchased a package for the full time I was there. All the people I talked to on the phone said this was a glitch but they couldn't do anything about it.

They WILL NOT give me my receipt costing me $120.00. My wife is undergoing some heart surgery (2) and the Queensland Health Department gives you some financial assistance being regional and having to travel to Brisbane from Hervey Bay being a round trip of 8 hours with breaks. I have been trying for over 2 months but still NO RECEIPT to make our claim. They steal our money in Australia - SO WHY CONTINUE TO ALLOW THESE MAGGOTS!!! I HAVE BEEN ROBBED - $120.00 AU. GIVE ME MY $$$ (receipt)!!! ** THE GUIDELINES!!!

We booked a hotel for a family vacation only to find out that the resort is adults only. Had booked and was told to contact hotel directly to ask for connecting rooms and crib. When I never got a response, I tried Expedia again, stateside had someone who wasn't even in department, contact hotel directly who informed him adults only. Called customer service to change hotel, explained why, and how many people I had spoken to prior to making final reservation, I was given the runaround how they had to confirm hotel information and they'd then get back to me to change. Never heard from them, spent over five hours today on the phone, repeating and re-repeating story, only to be ultimately cut off.

I cannot even put in words the horrible customer service we have received with Expedia today. I have been a customer for years and have never, ever, ever experienced anything like this before. We have been trying to get a credit for a new flight for 5 hours now. We have been hung up on, laughed at, and we still have no conclusion. I am literally speechless at this point.

I booked a flight for a family of five on Brussels Airlines with Expedia Inc for a flight from Washington DC to Milan, Italy (on July 6, 2015) returning to Winnipeg on July 22, 2015. I also purchased travel insurance. The flight was from Washington with connecting flights to Montreal, Brussels then to Milan. The return flight was from Milan with connecting flights to Brussels then to Winnipeg. Due to personal issues we decided to visit my Brother in Poland from Brussels. In Washington DC I asked the ticket agents if I could pick my luggage at Brussels Airport instead of Milan. So from Brussels we flew to Poland then to Milan. That evening I received a letter from Expedia indicating that my return flights were cancelled. I contacted Expedia and Brussels airline and was not able to use my tickets even with penalty. I was forced to use my credit card to pay for my return ticket.

Very upset... I paid through Expedia to stay at Harrah's Laughlin and was advised all I had to pay left was resort fee and taxes even printed itinerary said the same thing... I arrive at hotel and was not aware there would be an additional $75.00 a night deposit that would be taken out. That's an additional $225 for us that could of been spent on our trip. It would have been fine if we were prepared for it. I was very upset and called Expedia and spoke to a supervisor and all she could say is they didn't know and they were sorry. How can a company send customers to places they don't know 100% about? Especially deposit charges? Really?

My hotel reservation was cancelled after it was confirmed by Expedia. I did not receive notice from Expedia until several days later. The hotel claimed that credit card was refused. However, the credit card people confirmed that no charge had been made or refused. I then tried to contact Expedia's customer service. After a 17 minute wait, I was told to call back another time. It is impossible to reach a customer service representative in a timely fashion. Expedia works only if you don't run into a problem. I will not use them again.

I called Expedia to get information about a hotel that I was considering. The agent fumbled around for quite some time, so finally I asked for the hotel's phone number. Even as I was on the line with the hotel, I began to book it on the Expedia page. Their website kept freezing; finally I got to the point of paying for the reservation and was told that the price was then approximately 20 percent higher. I called their customer support line to try for a rebate. My thinking was that their untrained support person combined with their balky website cost me the opportunity to book at the advertised price (assuming that the price was not a scam in the first instance).

I have a very serious complaint. I purchased a return airline ticket from Paris to Yerevan on 6/10/14 with Expedia. Itinerary **. In jan 2015 the return sector was cancelled by Alitalia airline. Expedia called me and offered an alternative flight on Air france on 30/8/15. I accepted this change and a new itinerary was emailed to me on 13/1/15. On 3/8/15 I noticed that there was no E-ticket attached to my itinerary. Expedia had FORGOTTEN to issue the ticket and Air France had auto-cancelled my return flight to Paris.

I booked and paid for a motel through Expedia and received a confirmation, "Thank you for booking with Expedia. Your booking is confirmed" and supplied me with a confirmation number. I proceeded with my vacation plans accordingly. About 10 hours later I received an email from Expedia that my reservation was cancelled. I called Expedia and they said it was cancelled due to no availability at the motel. So why did I receive a "confirmation"? They said they would try and rebook me at another motel and told me there was a nearby vacancy. So I said, "How can I rely on that?" And the same thing happen.

Booked flights to Kona, Hawaii for November 2015 earlier this year in April to avoid the currency crash of my Canadian dollar. Got great flights and a great deal at the time. I just got an email saying there was a change in our itinerary and could we please contact Expedia. I spoke with a customer service agent who kept me on hold for over an hour trying to re-book a cancelled leg of our flights. Ultimately he told me there was nothing he could do but offer me a flight with the airline for the next day (we lose a day of our holiday and have an overnight layover in Phoenix… extra $$$), or give me a full refund.

I had booked a trip through Expedia and the website only provided me with one option to fly so I chose it although I was unsatisfied with that option. I had to be in the city for that particular day so I really had no choice. A few days later I noticed there was more flights available so I called them to see if I could switch flights as I was not given these options. The flight I wanted to change to was with the same airline and it was a few hours earlier. They wanted to charge me $200 per ticket and were not empathetic about the situation.

I couldn't cancel through the hotel, through the Expedia website, or through the Expedia app. I emailed them as the deadline to cancel approached. They emailed me back saying I couldn't cancel through email and I would have to call them directly. Unfortunately I had started an 18-hour work shift and was unable to call them until they had charged me the nonrefundable amount. I just worked 18 hours to pay for a hotel I couldn't go to. You may think I should have cancelled earlier. My girlfriend was going to check in for me, but they needed my ID since I was paying with my credit card (I didn't know this, this was my first time booking a hotel, and my last time through Expedia).

I called to confirm a room to make sure it was the room I wanted. I got to the hotel and it was not the room they told me I was getting. I called to complain, was on the phone for 3 hours & transferred 32 times. They didn't pay for their mistake.

I have had a very disappointing experience with a booking I did through Expedia. First of all the place was completely mis-advertised with several inconveniences. Second of all, did not provide all amenities as per agreement (including a good working air con), then on top of that it was a house, not a hotel/B&B type anything. If I wanted a house I would have gotten something at VRBO website. It was a house in suburbs with access to their strata pool. The day before we checked in we received an instruction to lie if we were asked who we were. We could not change access code to the door (so did not feel safe). Paid $50 daily resort fee + cleaning fee for nothing. Then it was supposed to have a water park in the complex, and it didn't. I have all the necessary screenshots to prove my point.

I booked a room for a one night stay in Seaside Heights, NJ. This was a last minute thing and I was rather happy with my ability to secure a room. I booked this room through Expedia. We were taking our dogs and the pet policy was not spelled out on the site so I called Expedia to get details so I would not be broadsided at the counter with something out of the blue. All was checked out and made clear that there would be an additional fee and what it was. I was satisfied with the cost of the room and the pet fee so I paid for the room at this time and asked for a email that confirmed the booking and cost. After I paid Expedia and hung up, I checked my bank account to make sure I had enough funds in the account I used for the room. Expedia was already listed on my account and the money was drafted out to them already. No problem there and I did not think much about it.

I booked an unpublished rate for a 3 star hotel and when it came back with the name of the hotel it was a 2.5 star hotel with rotten reviews (Priceline never does this). I called customer service who stated there was nothing she could do that it was a finalized purchase. I asked to talk to her supervisor which also stated there was nothing that could be done. I called my credit card company who put it in dispute but I know I'll end up paying it anyway. I filed a claim with the BBB, but of course Expedia said that it didn't matter what their star rating was because it's an average of several other companies' ratings. When I pulled the ratings up of the other companies, which 4 of the big travel companies had the star rating at a 2. To say the least I did not stay in the hotel and actually booked a different one. I am not a snob but I am not staying in a hotel with my daughter that the reviews state that the locked outside doors are locked with zip ties.

Booked a room through Expedia. Have used Expedia several times. First time there is a problem booked room. Immediately realized there was a problem. Called in to correct it. Got told they will not assist. They changed it to a non-refundable. Even attempted to say they were checking with a supervisor yet never even got off the phone and their so called conversation took 3 seconds. Before they refused. Will never use them again. Buyer beware.

I had the worst experience with Expedia plane tickets!!! I purchased tickets for my daughter and grandchildren to come out to visit me with ticket insurance. The insurance was in case my son-in-law, who is employed by Cal-Fire and who has been on the fire line for three weeks, happened to get released. Well he will be released Sunday and I wanted to change my daughter's return flight and bring him out here too.

I tried to make an Expedia reservation online, but the booked price was more than the price shown me when I booked it. I called to complain and Expedia told me it was because the fare changed. I checked again online and found that the original (lower) price was still shown. I booked again at a lower price and canceled the original booking. I was charged for the second booking, and refunded for the first. When I went to check in for the flight the airline told me it was never booked, yet I had been charged. I called Expedia (El Salvador) but was told they could not fix it. I would have to call them back when a manager was present. Now I have a hotel reservation with no flight to get there.

I searched for a hotel in Colombo via TripAdvisor while holidaying in Sri Lanka. When I clicked to make the booking, I was transferred to the Indian Expedia website without knowing it and for no reason. When quoted in "rupees" you assume it is Sri Lankan rupees, but in fact it was Indian rupees. You have no way of knowing this until the booking is confirmed and the text at the bottom says you paid in Indian Rupees. The exchange rate makes this hotel twice as much expensive as had it been in Sri Lankan rupees. There was no help phoning customer service as they said is it not their fault I got transferred to the Indian site, despite me not having any affiliation to India.

I cancelled my booking online within 2 hours on the same day. I saw the cancellation confirmed on my booking webpage at Expedia.com. Unfortunately, I didn't take a snapshot of what I saw, and neither did I receive cancellation confirmation via email. Expedia refused to give me refund when I called them to complain 3 days after my booking because they said I passed the 24-hour window. I don't know how their website operates and I don't understand why my cancellation was not processed while I saw it happened in front of my eyes. Their customer service is terrible and they are not helpful to find out the problems.

I travelled to London on the 2nd of August to take my wife on a cruise for her birthday. When we arrived we were told that we weren't booked because Expedia had failed to correctly update their system. I called on the day and spoke with an agent who promised me that the cost of the trip (£98) would be refunded onto my card within 5 working days.

I made a reservation through Expedia as I have done often in the past. The reservation was for a February 2016 trip. I selected the "book now, pay later" option. The next day I checked my bank account information. Expedia allowed the full balance (four nights stay) to be deducted from my checking account. I called Expedia. They told me the hotel had billed me. I called the hotel. The hotel continuously tells me that they have refunded my money. This is a blatant lie, as I have spoken to my bank and they have received no refund and no attempt at a refund. Judging from other reviews, this is a new tactic which Expedia is employing - Colluding with hotels to steal funds which should be refunded. Very sad. I liked Expedia for a long time, but they have lost my business.

After booking a hotel with Expedia, I found the same hotel room for $31.10 less within Expedia's Best Price Guarantee 24 hours policy and filed a refund claim in accordance with their refund policy. After 5 weeks, 7 hours on the phone speaking with 18 different Customer Service Reps and Supervisors, being given 5 different Case #'s, sending 19 emails and 3 faxes, Expedia has still not processed my credit. They don't deny my claim, they just don't want to honor their policy and are clearly doing everything they can to frustrate me into dropping my claim for a credit.

Booked a flight with them and my travel time was changed from morning to night! Tried to get it fixed and had to pay another $200 because the flight changed! To top after waiting for 45 minutes, I finally get a person on the phone and only to be disconnected after we almost get the problem resolved! SO I had to call back and go through the whole thing again! The next call, I am being told it will cost $1200 to change! So I wasted 2 hours on hold to get told that it is my problem! Never again will I use Expedia. It is cheaper and faster to go through the direct airline and you get much better service! Anyone that reads this, just pay the few extra dollars upfront by booking with the airlines directly. What they do not tell you is the flight info is restricted and they do not bend. It is awful how I was treated.

A year ago I booked the Savoy hotel Limerick through Expedia. While away in Ireland they tried to email me saying that your booking had failed. Expedia people phoned me and left a US "freefone" number that costs £1 per minute to ring when using a UK mobile phone. It cost me £30 and 5 attempts to get through to their Atlanta Georgia location. In the end I had to ring at 2:30 am US time (8:30 am my time) to have only a 15 minute wait for a response. Which was from a person with poor English.

l booked for Odessa Ukraine flight and hotel. They took my money and cancelled everything, customer service is hopeless.

We tried twice to book our honeymoon with Expedia. After confirming our flights from Houston to Santa Cruz de Tenerife, we noticed in the itinerary email: no connecting flight from Santa Cruz to Madrid on our return flight. We called Expedia and because it hadn't been 24 hrs we were able to cancel. We tried again with Expedia only to get an email a week later saying something wrong with our itinerary. After being on hold on and off for over 1.5 hrs, we are canceling. I encourage everyone to never use Expedia. They obviously advertise flights they don't actually have. False advertising!!!

I tried to use Expedia's $25 promo coupon for a first-time booking on their mobile app. In short, the Expedia rep. said the coupon can't be used for bookings paid for at the hotel. If I am booking on their app, how is that a booking paid for at the hotel? Spent 55 minutes on the phone, only to tell me that I should book another hotel that will qualify. At one point, they told me I could cancel the hotel, start over, and enter the coupon code again for the same hotel, just make sure I choose the "pay now", rather than "pay later" option. There was not a "pay later" option given, so she said I should just book another hotel.

I booked with Expedia over the phone and they got my dates wrong to fly back. I had to call the airline and they couldn't change it. Expedia then apologized 50 times after having me on hold for 45 minutes with 4 different agents. They gave me coupon that expired 3 days after they gave it to me and I couldn't use it.

I have booked with this company for years and have yet to see a non refundable hotel booking. When my plans changed more than a week before they refused to work with me on the room and charged me full rates on a 20-night stay costing $1800. Their customer service is absolutely terrible. They do not have any loyalty to their clients. I discourage anyone from using them.

I made a reservation through Expedia as I have done often in the past. The reservation was for a February 2016 trip. I selected the "book now, pay later" option. The very next day while I am sitting in an airport out of town I checked my account information. Expedia charged or allowed the full balance to be charged to my card. I call Expedia. They told me the hotel had billed me. I call the hotel. They said Expedia had billed me. I call Expedia back. They told me they would get in touch with the hotel. The hotel told Expedia they had to talk to their manager. Expedia told me they would get back to me in 48 hours via email.

My wife booked a Venice hotel through Expedia, two adults, two children. The confirmation came back 1 adult, two children. The odyssey to correct this simple discrepancy - whether it was a glitch in their computers, or deliberate, who knows - took us into the bowels of customer service hell. Expedia reps have a habit of dropping calls in the middle of your explanation, giving you the runaround, making promises that never materialize, and putting you on hold and never coming back. And that is just for starters. How people can continue to use this company baffles me.

I booked a round-trip flight for my little brother to come home for a family funeral through expedia.com. At the time of processing the transaction, I kept getting an error message. It said to try again later so I kept trying until after about 8 times, I finally got a success message. Since I used my credit card, I couldn't check the charges on my statement right away. After about a week, I checked and saw that I was charged twice! I contacted American Airlines and they told me to contact Expedia.

Will not be using Expedia anymore. They do not stand by the purchase made on their website, make you call them to be put on continuous holds and communicate to the people who should not be working in customer support. The little hotel in Rome refused to check us in after 5 pm, even though their Expedia page said that the late arrivals are handled by calling the hotel in advance. The hotel refused to accommodate a check in after 5 pm (!!!!) and charged for the night we never spent there. Expedia "apologized for the inconvenience" and said that there is nothing they can do if the hotel does not want to issue a refund. And why would customers use them if they do stand by what they sell?

Checked into our room. Smells like marijuana, I have a 9 yo. There was black hair on the pillows, black pubic hair on the sheets with sand. Black pubic hair in the bathroom and the air conditioner didn't work. To boot, an old incense in room and still they're from who knows when. Called Expedia, got someone in the Philippines who read from a script. Nothing could be done, of course now they got their money. Horrible customer service from hotel AND EXPEDIA. I can't sleep. I'm grossed out.

I reserved two rooms at Economy Inn and Suites (15237 Warwick Blvd, Newport News, VA, 23608, USA) from Aug. 1 - Aug. 3, 2015. I and my family arrived at the hotel around 12:15 am, after a three hour road trip. We check in and went to the rooms provided by the hotel. When we get to our rooms, we found that one of the room door lock was broken. When I called front desk and reported the issue, the guy told me just to go ahead and use the room as nobody will come and open the door. I told him that I have two kids with me and we don't feel secure to sleep. I asked him to transfer me to a different room. He said he doesn't have any other room and suggested me to check out. I said, "it is midnight and I have two kids with me - how can I find a room at this time? Why you make available such a room for me to book? I will call a police." He said I could call a police. I call 911, two police came. I explained the situation.

I incorrectly reserved a room at a hotel in Iceland. I immediately contacted both Expedia and the hotel the moment following the booking. The Hotel in Iceland stated that it would not be a problem and would only need to speak to the booking agent (Expedia) to cancel the reservation. Almost daily for more than a month, I called Expedia to rectify the problem. I believe they intentionally gave me the runaround and had no intention of rectifying the problem. I spent HOURS on hold - promises of call backs - speaking to supervisors and countless representatives. I found out two weeks prior that if I book the SAME HOTEL TODAY I can cancel without penalty until two days prior to my arrival.

Just wasted 2 hrs of my day with these people!! First of all I was mislead by a rep. that stated I was getting a ocean view room for the price quoted!! So I booked and then decided to call hotel directly to be certain. Nope, not ocean view and since I booked through Expedia any changes would have to be made through them. Well the next call I was quoted a price for ocean front. "Great, let's do that then!" Nope, credit card would not go through due to other reservation not being refunded for 5 days!! "Anything we can do about that?" Talked to supervisor and was informed he can do nothing either, not even add price difference between the rooms so at least the card would hold the reservation!!!

I made my flight reservations with Expedia.com and they contacted me through e-mail that there have been some changes with the flight, which I have already paid for. I've made four phone calls to them as they instructed me to do and I get put on hold and no one ever completes the changes that need to be made. They seem to have very incompetent help working for their company!

My mother and our entire family planned to go on vacation for my grandparents' 80th birthday. She called and spoke to Expedia personally to book 5 cabins at a campground in Wisconsin Dells. The representative said we would have bunk beds in all cabins except my grandparents because it will be handicap accessible. The week of our vacation, we find out they booked us for campsites! They tried to charge my mother a fee for cancellation even though it wasn't her fault. She spent 4 1/2 hours on the phone trying to get them to book us elsewhere but they said that they wouldn't pay the difference. The representative said that the booking conversation happened too long ago to review it that it wasn't on file! We didn't even get to go on vacation. They ruined everything!

I saw a price on the website, but it won't let me pay. I called customer service, they asked for my cell phone number and spend with them about 20 min doing the buying, they said they will be able to buy it with that price. After I gave my credit card info and everything suppose to be ok, my phone call went down, (it wasn't nothing I did, they just hang down) NOBODY CALL ME BACK to tell me if everything was ok. I had to called back, after 10min, the price had changed 10 dollars more but the customer service said there were no booking registered on my account, and that there was no way to contact the same person to follow up. Because they use one of those "outsourcing", which nobody is in the same place...

I been a Expedia customer for a long time and this is the worst trip ever!! We were promised a suite which we don't mind paying more as it's our honeymoon and we got a stinky 1st floor looking at what they call a garden. We would of never booked it if we couldn't get a suite. It's our honeymoon so we want something nice and we are so disappointed. I would never recommend my family, friends and coworkers about Expedia and Riu Santa Fe.

I receive Expedia "deals" all the time in my email. I clicked on one because we were to be staying in Kenosha, WI for the following weekend and advertised best rates, etc. Booked through Expedia with a 10% member price and a superposed 40% savings of $179.99 per night for two nights. I get to the hotel to sign in and see my rate is $152.99 per night... curious. I emailed Expedia asking why and could I have a refund for the difference. No reply. Emailed again, no reply. Called Customer Service today and asked why I was charged a higher rate than the hotel charges normally for their rooms. He said, "because you bought it from Expedia at a discounted rate." I replied that the rate Expedia charged was higher than the normal rates at that hotel and he hung up! I will NEVER use Expedia again. I have had no problem through Orbitz -- the Expedia promise of deals and discounts hooked me. Shame on me.

I had a very memorable experience of 1.5 full days on the phone with Expedia trying to leave Malta to go to Texas with my pets. I had it all booked previously, had confirmed with Lufthansa that pets were ok, but then as we got close, I thought I'd better double check. That's when I found out that we were not ok at all and that you had better known that not only is it ok with the airlines you are flying with, but the airplanes as some don't have room for pets, or maybe not room for all of your pets. This is all up to you to decipher. Additionally, you have to make sure that even if the airline takes pets, that you have enough time to get them there as many airlines don't accept pets off other airlines - some, as in my case, want 24 hours before you can fly on their airplane.

Tried to book a flight online. Website came back with an error saying "we are unable to book your flight at this time." I decided to call them instead. I got near the end and the flight prices had gone up so I told the Expedia agent that I would leave it and book directly with the airline itself. I then tried to book with the airline but it was coming up as a duplicate ticket in their system as Expedia had gone ahead and used my card. I couldn't get a refund in time to book with who I wanted so I had to stick with Expedia's booking. They were not that helpful in trying to sort it out for me and in the end I nearly got both bookings cancelled as Royal Brunei wouldn't hold a duplicate (which is understandable). I would definitely not use this booking website again at all.

Booked reservation on the 9th May with Expedia and made a request for a roll in shower because I'm a paraplegic, got to the hotel and they told me that they didn't have any room to accommodate me and my family. I called Expedia and the guy was like I need to calm down because the request isn't a guaranteed one only on availability. I read him what the contract stated. And it said that they would check availability of my request and email me confirmation which they never did. It also states that if they are unable to confirm the request they would then contact me to make alternate arrangements, which they never did.

I went to Expedia's online hotel booking section, and checked off all "accessibility" radio buttons since I needed to book a room for a guest from out of town who had very limited mobility. Several came up, but it was unclear to me if exactly the features I checked off were really available in the rooms that came up. So I called the agent and the agent spent about 45 minutes with me repeatedly making sure the features I needed were reflected in the rooms that we identified together - and I was very satisfied and grateful. I paid, got the email confirmation. Until today. (Guest arrives tomorrow.) I call the hotel and the clerk happens to mention to me this is a standard room. I said excuse me? Told him all about what I did with Expedia. He said "All I see here the remark is short distance from parking spot." (which I did mention as a final comment after booking was confirmed with agent.) and I had to take it up with Expedia.

I had to cancel a flight but had been urged to purchase their cancellation insurance which wasn't worth the paper its written on. I was still charged 200.00 to re-book. I have another cancelled flight credit w/ them. Now that I can't re-book because they will charge me the 200.00 re-booking fee even though I had the insurance. So basically they stole my money and I can't fly without paying 400.00 in extra fees for two flights. I will never ever use them again and will do all I can to tell everyone and I know a lot of people!

The airline ticket that Expedia sells does NOT include the price of seats. Airline will charge a fee to assign seats as booked via Expedia. Or you have to buy a seat on each leg of the trip on website. The excuse that "it says it in the contract" is a lame one as there is NO statement that there IS A COST on top of what you pay. Expedia said they don't include that b/c it "MAY" happen but not always. Baloney. And customer service reads the answer over and over. You as customer are out of luck. Stand or pay and Expedia has lost another customer.

I never complain (even with poor service) but this is the second time that I have experienced poor service from Expedia. This time, my credit card was fraudulently charged so I called Expedia to get this situation dealt with. The first gentlemen listened, told me he had made notes on my case and said to expect to receive a call back within 3 hours, I waited and heard nothing. I then called again first thing in the morning and spoke with a different person. She had no idea about my case as the original gentlemen made no notes and there was nothing in system regarding my complaint. She assured me she would take care of it and I would receive a call within 16 minutes.

Mom got sick and had to cancel a 2-part flight. Two mos. later we try to re-book and so far after 10 hrs. on the phone, I cannot get the flight re-booked. 4 hrs. on Sunday, was told to call airline, called airline 2x. Then Monday 4 more hrs and no flight booked so far and this is an expensive trip for my parents. How do I re-book this flight, it can't be that difficult.

The hotel I booked did not have a single feature that was listed on Expedia's website. The company was made aware of that (pictures were offered) but never changed anything. Their Customer Service (mostly based out of India and the Philippines) is rude, incompetent, and they have no respect for your time. A simple call can last for hours until they hang up on you. I won't book with them anymore and be very careful that I don't book with someone else that is affiliated with them. The BB and the Attorney General were informed of their business practices.

I never experienced a company like this before. I bought insurance through them and after rebooking my flight they said there is a $200 per person rebooking charge but because I have insurance that will be refunded to me. I talked to 3 different managers within 4 weeks and no refund. They keep promising me refund but I never received it. Now I am on hold for 3 hours they keep hanging up on me. They want me to forget about it. OMG. THIS IS A NIGHTMARE. At this point it's not about the $600 anymore it's about that this big company is scamming people left and right. I will never use them again. I hope whoever is reading this will change their mind about Expedia.

I made a non refundable reservation for a hotel with Expedia. I had an emergency and had to cancel. I called the hotel and they agreed it would be ok to cancel for a full refund. I called Expedia 6-7 times to get my refund. After numerous phone calls which took many hours I got a refund. Very unprofessional company. Foreign customer service employees. I will never use them again.

I made a reservation through Expedia for an all inclusive in Mexico, for 4 adults and 2 children. Somehow the children were left off of the reservation. I had to pay an additional $1000 at the all inclusive. Was treated very rudely by both the all inclusive (Barcelo Maya Colonial) and Expedia customer service. The supervisor told me "you will be waiting a long time and there is nothing Expedia will do to help you". Spent hours of the vacation trying to clear up and still not resolved. Expedia saying it was my fault that they quoted me a price based on 4 adults and not the 4 adults, 2 kids. Terrible customer service.

I booked a trip to Fort Myers, FL from Albany, NY via Expedia. I requested flights from August 7th to August 9th. I received confirmation of flights and hotel and rental car. I paid for the trip. While reviewing my itinerary, I see that Expedia changed the return date to the 8th instead of the 9th. I called to change the dates and the nightmare begun.

I have tried literally for days to change a flight; all that happens is that I eventually get through to someone and promptly am cut off. I have made at least 20 calls. Expedia is just not worth the hassle!!!! They have no system for changing flights online and the call centre is totally incompetent. I will NEVER book Expedia again. I see that I am just one of thousands of people who have had problems.

One star seems too much when it comes to Expedia!! After having a flight cancellation due to a natural disaster we could not get any information out of them in regard to our booking (including re-scheduled flight information). We spent hours on the phone to them speaking to several different people over several days, only to be disconnected after asking to speak to a supervisor. All staff we dealt with were rude and unhelpful. I will never use Expedia again. Absolutely outraged!! I am not one to write reviews of this nature but feel very strongly about making sure people do not use this service!

Booked flight and car package on the phone with a representative. The other companies notify the day of the flight about on time arrival, etc. Expedia did not. No real price guarantee if price is lowered, as one finds with Orbitz. Did not send email confirmations of order and it took several calls to straighten out the email address!! They completely botched the car rental order and put in for a smaller car than requested. This in spite of the fact that we called subsequently to ensure that we were to get what we ordered. I would not use Expedia again.

I never got an email confirmation for a reservation I supposedly made and was subsequently charged the full fee on my credit card. When I called to complain they were unable to help me. They were never able to show that I made the original reservation. And they were unwilling to assist me in disputing the charge with the hotel. I would never, EVER use them again. Buyer beware.

A few nights prior to my arriving in San Francisco I get an urgent (and very vague) email from Expedia telling me to phone them a 1800 number. The number didn't work in the States because I found out subsequently that it was an Australian number which followed a complete run-around between operators and various other numbers to find out why they had to accommodate me elsewhere. I booked this hotel specifically because it was near my daughter's place and she is on foot. There was no other hotel nearby that was going to suit. I have been hanging on to a phone line whilst I am typing this for the past quarter of an hour whilst they sort something out! I will never use an agency or "booking partner" again.

Tried to book a room. Going through Expedia, the room rate through Expedia was $159/night, fine. When I tried to book I was told the hotel was completely booked, when I called what I thought was the hotel number and tried again to book directly, was told again there was no vacancy. Then the person answering the phone tried to push me to other hotels. This is when I had my aha moment. I said "no thank you", went to directory service and found the number for the hotel, called them and not only did they have a room for me, it was 50/night cheaper! What a scam, never again Expedia (losers).

We went on a road trip from Toronto to Montreal. Tired from the long drive and ready to crash, we found out the hotel where we booked a room is full, and that we are the 20th customer they had to turn away who booked a room through Expedia. They were already full, but somehow Expedia let us book anyway. Everything in Quebec City and Montreal was fully booked and they would only refund us after 15 days!!! They got us another hotel, a really crappy one for 8x the price of what it usually cost and no parking... Stressed and tired we had no choice but to stay in that hotel for one night. We had to spend at least $800 that day. Horrible experience!!!

I booked my hotel in Canada on the wrong dates and noticed the error within 12 hours of payment. I went online to change the dates only to see that it was a NON-REFUNDABLE and NON-CHANGEABLE reservation, and I begun to go into a panic. I heard that Expedia has horrible customer service and was unlikely to get the change of dates. However, I called and got the callback from them and it started out ok, and he said the dates were non-refundable or changeable but he would try and he did it: got me the change in dates without any fees (I was supposed to check in next day and he got it!) and I only had to pay the difference in room types because the type I had wanted before was unavailable for the dates I actually wanted to go. Either way I was told it wasn't changeable but customer service did it for me. Thanks Expedia!

A friend and myself had recently taken a trip to Kenya. We decided to add Zanzibar, Tanzania for 1 day to our itinerary. This was the greatest trip I could have ever imagined until it was time to return home. On July 25, 2015 we went to the airport at 6:00am to catch our flight back to Nairobi and then home. The flight was to leave at 7:30am. Once we arrived at the airport we were told that this flight did not exist. We tried to print up the itinerary papers again and now they said that our flight from Zanzibar was at 10:30am. This flight did not exist either for us. They finally put us on a flight to Dar Es Salaam at 1305. (This was Precision Air, who thankfully worked with us to get us on our way.) The final stop was Nairobi at 1800.

I booked a flight and hotel through Expedia for a week long business trip. I purchased Expedia's travel protection insurance knowing the return trip time and/or date could change due to the nature of the trip. The insurance they advertise says you could change your trip one time for any reason prior to departure. In this case I thought it would offer some protection if the business was not complete and return times needed altered. Indeed this happened and I required a later flight on the same day with the same airlines, just 5 hours later than the original flight.

On July 5 booked a trip with my wife through EXPEDIA.COM., itinerary # **. On its website we were made to believe that if we buy travel protection package plan through them, we will have the right to cancel our trip for any reasons without any penalty or fees at any time prior to 48 hours before scheduled of the trip. When I called Expedia.com to cancel our trip for at least 14 days before our trip was supposed to start, they told me that I will be refunded only for the cheapest part of the trip (ground transportation and hotel) but nothing for the flights tickets as the most expensive part of the trip.

Expedia's vacation bundle is misleading consumers. DESPITE having travel plan protection, they have refused to change our flight/hotel by merely adding a day as we wished. It is illegal and unethical to mislead consumers into thinking that a change is possible, one time, as stated on their web site. We have spoken to numerous staff at Expedia, being placed hours on hold numerous times, only to be told that we can only change our hotel but NOT our flight. This make absolutely no sense!! Why would we change only our hotel without being able to change our flight? They were purchased as a bundle deal. This is both not good practice and unfair. CC: A complaint made to Federal Trade Commission, National Association of Insurance Commissioners.

Do NOT waste your money on this... It is costing me more to cancel my trip than it did to book it in the first place. I was put on hold several times while the agent with the broken English referred to his manager for answers to my questions. I will NEVER book through Expedia again!!!

I bought a ticket from Ankara, Turkey to Tokyo, Japan over Munich on May 30. When I arrived to the Esenboga Airport, the Lufthansa ground attendant canceled my ticket due to Munich Airport Transit Visa Regulations. After hours of talking with call center associate of Expedia, one of the supervisors confirmed that they will refund the money within 8 weeks. It has been 8 weeks, now I am trying to check why it has not been refunded yet. Moreover, still I explain the situation on each person on the phone again and again and again!!!

We just got back from a visit to western Canada. We were travelling to BC to visit family. And because we planned to visit a cousin at Salmon Arm and a sister at Kelowna, we thought it would be better to book a hotel and break up the trip from Edmonton. We found a hotel advertised by Expedia under Salmon Arm and booked it. It was only after we had paid that it was revealed that it wasn't in Salmon Arm but in Sun Peaks - 162.6 km. in the opposite direction from where we were headed the next day.

I booked a hotel through Groupon but the actual booking with the hotel is through Expedia. The hotel experience was not good as the room was not properly cleaned. There was a dirty washcloth hanging over the shower rod, shampoo cap in the tub, tub clogged so water did not drain, beds were haphazardly made so we called front desk to complain and get fresh blankets and towels. Long story short - manager did the right thing and said he issued a full refund. Expedia is not responding to the hotel or me and it is 12 days later. If they don't reply to the hotel they do business with, do you think they will reply to me. STAY AWAY! THEY TAKE YOUR MONEY AND THEY RUN.

I have been trying to register my business with Expedia for some months now, only because they took over Wotif, who were one of our major agencies. They have made the process well nigh impossible by insisting on high-res only images (impossible to load due to slow internet speed here), by not replying to emails, by not providing us with a signable contract (again, I suspect due to our slow internet speed). For this non-service they have the hide to charge providers 25% of their room rate. Greedy. Lazy. Now, reading reviews, I found they also treat their customers with disdain. Nobody should ever use this company. A holiday is supposed to be a happy experience, yet they seem to go out of their way to ensure that those of far too many of their customers are filled with frustration. Booking.com - simple and straightforward. Agoda, unfailingly helpful and polite. Expedia - could not organize a booze up in a brewery.

I made reservations for a hotel in New York State about 2 months ago via Expedia. By accident, one of our party called the hotel by chance and found out that we had no reservations. The hotel said that Expedia should not have made any since the hotel was filled with a wedding party. We contacted Expedia, they were of no help. Wouldn't get us a comparable property at the price we paid. We very uncooperative. Don't use them - they can't be trusted.

Booked flights on Expedia. They sent incorrect TSA info to airlines and were unable to correct transmission. Airlines say that Expedia needs to correct because they are originator of booking. Spent over 1 1/2 hours on phone with Expedia (Satie) after which she says, "You need to correct our mistake when you get to airport." Can't get early boarding pass and who knows how much trouble at foreign airport when I get there. Expedia customer service is nonexistent. Never will use again.

I have a phenomenal experience with Priscilla **, Product Manager of Expedia.com. I was looking to hold rooms for a group going to my daughter's wedding in November. I wanted the best hotel and very affordable too and she was VERY knowledgeable and professional. She assisted me with everything I needed and gave me some additional information that was extremely helpful. This was my first time using this service and it was the best ever. I highly recommend using this service and specifically speaking with her. I would love for her to be given a promotion with a raise because this she is a rare diamond. I enjoyed myself and so will you.

Dear Expedia, please train your customer service representatives better. Please explain to them that it is rude to hang up the phone, that it is rude to confirm the customer's phone number in case of disconnection and when disconnection happens, not to return the call. Please explain to your staff that when they say that they put your family in same row on the airplane, row 25 in my example, they are not supposed to request row 25 on JetBlue airline because it's for the people with disabilities. In addition, please tell them that when they do the reservation, they need to let the customer know that Expedia does not do seat assignment and that the customer needs to call airline directly right after the booking to avoid the necessarily aggravation and endless hours of waits/holds and disconnections on Expedia side few days before the trip.

Made a reservation and needed to change it. Called Hertz and they said I had to go through Expedia. Called Expedia. Put on hold for a long time. Explained the change and was told they would call Hertz and I should stand by. Long wait and then apparent we in the Hertz reservation system. I assumed the Expedia person was still there but by the time the Hertz person came on, they were gone. So I asked Hertz to help with the change and was told I have go through Expedia. So back on hold with Expedia.

Back in April, when we booked through Expedia, we were supposed to have 2 free tickets for a Vegas show. When we got to the hotel we tried to get our tickets but they said we should have booked them back in April. They said we would have to talk to Expedia. Around 11 AM I called Expedia and spoke with a pleasant man who I could not understand very well. I explained what happened with the tickets so he said he would check. He would put me on hold then check back then put me on hold then check back.

The company is known as an American company but is an Indian organization who cannot even speak english. They have no idea where is US, and how we American live. I gave one star but it is way more than what they deserve. When you call there is always 15-45 minutes delay. I called and reserve a hotel in Glendale, Los Angeles. They got me hotel somewhere else. When I called to correct it, and change the hotel room, they said they cannot. I asked to talk to manager, they put me on hold for an hour, and I got disconnected by them. I called back after 20 minutes, I had to explain everything all over again. I got transfer to supervisor I got put on hold for 56 minutes, and I got disconnected by them. I called for the third time I was on hold for over 1 hour. Finally supervisor picked up the phone, he was rude, and useless. This was my last time I am getting something from them. Worst customer service!!!

I made a reservation to go to India for my daughter and myself on Expedia, and bought tickets on Emirates Airlines. The tickets were confirmed and booked under my new last name. I did that, because I had sent my passport to the Indian passport offices run by BLS International in San Francisco, for a name change renewal. I had also sent my Green Card application to USCIS for a name change replacement. The assumption was that my passport would come back within the 4-6 weeks that they had promised and therefore I went ahead and make the booking under my new last name . However, BLS International, which is the first offender here, sent me back my application and passport. This is an issue I will take up next.

I reserved a room with Expedia for a non-smoking room and extra rollover bed. And when I checked in the night, I was given a smoking room and no rollover bed. I didn't realize that until late in the night since the room was stinking and when I asked the reception, they said "Sorry - this is only one that's available." I complained this with the hotel and Expedia and they have not responded. I will never use Expedia. Bad customer service!!!

We had the best stay at this hotel! It was wonderful. We booked online through Expedia about an hour before we arrived. We were given a lovely room, 2 free drinks, a very fun ghost & complimentary breakfast that was not too early. We wish we could have stayed for many more nights. At every point of our stay the people were helpful & lovely.

My husband booked our hotel room to be pet friendly. Got everything set. I called the hotel directly to make sure everything went ok with the room (being pet friendly). The hotel said it was not booked for a pet friendly room. I had to call Expedia and redo it. Expedia told me they were unable to make it pet friendly since now all the rooms were booked. While I was waiting to talk to a supervisor to clear this issue up, my husband called the hotel. Told them what was happening and they switched it for us with no problem and they were unsure why Expedia was not able to do it for us. Meanwhile Expedia came on and told me it wasn't their fault and since the problem was solved there was nothing they could do. Maybe train your people better! We would have traveled 8 hours to find out our dogs were not accepted, not very happy. Never going to use them again.

Every year I make at least 4 reservations - Hotels and flights. Every year they promise that I get to redeem my points. However, when it comes to redeem these points they "conveniently" can't find them. They are liars. Can't believe a single word they say.

Worst customer service from Expedia. Needed to change my date of travel due to both a funeral and a medical emergency. I was on the phone for 1 hour, 35 minutes, then the Expedia agent hang up. I called back again, this time for 2 hours and 5 minutes. Had to pay $415 for one of my 3 tickets to be changed. When I asked to change the second one, agent told me everything was set and that my son was going to be able to fly back with me, then he hang up before it was completed. Called a 3rd time. Was on the phone for 1 hour, 42 min. I was told that to change my son's ticket so he could fly with me, I had to pay 1182. The original price was less than 1000.

I have booked with Expedia about 4 times. They advertise that after the 3rd night of booking they grant a free night stay. I have made numerous attempts to book a free night stay through them, but am rudely hanged up on or either put on hold when mentioning it to personnel. I have tried asking to speak with a supervisor to see what is the cause behind the employees' actions which I've encountered when calling in, but am given the exact same treatment as before. I was once told when calling in to book a room in Laredo TX, would have been a free night stay, that all the hotels in Laredo were full. I immediately called the Days Inn in Laredo where I frequently stay that they had rooms availability. This was within minutes of getting off the phone with Expedia. My complaint is in regard to false advertisement. Thanks.

Expedia is officially off my list and perhaps Delta Airlines too. To be concise, I've spent 3-1/2 hrs today trying to get either Expedia or Delta Airlines to remove pending charges to a debit account. Neither company will contact my bank to verify that there has been no actual transaction, each blaming each other for the mistake. On July 29, 2015, Expedia is apparently experiencing a problem with their "Complete Booking" function on their website, repeatedly asking users to pay two different fees for the same tickets. Both Expedia and then Delta deny an actual booking took place but my bank shows 12 debits for a grand total of $5798.40, for what suppose to be a $762.40 ticket.

I've used Expedia many times for travel and never had a single issue. Everything booked is exactly as promised and for a good price. I've never had to call in to their customer service line because everything works out how it should. One time I recently tried Hotwire and had an absolutely awful experience by comparison. I will consistently use Expedia in the future.

Website is terrible. I just returned from las vegas after purchasing the vacation package and on the website it states that the first night is free when you book hotel and flight together on specific hotel. Once I got to the hotel I ended up paying for all the night's worst advertising ever and customer service is terrible as well. Don't shop here. Use other sites!

On June 20, 2015, I made a reservation through Expedia.com for a three-night hotel stay from July 24-27th at the Fairmont in Seattle. My credit card was immediately billed for $1530.00. When I arrived at the hotel, they did not have my reservation, they had no rooms available, nor were there any available rooms in all of Seattle or the surrounding areas at any hotel. We were literally left out on the street until we finally found a hotel room the following afternoon. I did immediately try to contact Expedia upon learning of this fiasco to see if they could assist me, but after being shuffled from agent to agent, they hung up on me after 35 minutes of holding. Disgusting. Oh, and I expect my money to be refunded, but I'll likely to have to beg for it. Until then, I'm making sure everyone knows what to expect from Expedia.com.

I booked a 3 night hotel through Expedia for Seaside Heights, New Jersey. After I checked in and went to my room I discovered the door jam was broken and neither locks were working. It was not a safe place for me or my 6yr old son. I went to the front office to ask for a new room which was refused. When I asked for my money back they told me I had to call Expedia, which I did right away. Expedia has provided no help with getting my refund processed. I have called 3x both time put on hold for them to call hotel for their refund process. Each time the agent has returned to the phone unable to get management on the phone. I have the number for the local hotel commissioner so I will be calling him again to see if he can assist me since Expedia is useless. I will never use any of their services again.

I planned my whole trip with Expedia. Got a great price on my trip to South Beach, Miami with flights. I was so happy. I picked out my seats on the flights. I put in all my credit card information and when I clicked Complete Booking, the package went up $200. After holding on the phone for an hour being shuffled from one phone person to another, they said this happens and nothing that they can do it about it. I am so heated because I purposely waited until this day to book my trip and with one click the price goes up $200.

I booked a flight and hotel through Expedia and took out the insurance just in case something happened and we were unable to go. Well guess what, on the way to the airport I got a call that my daughter was having a severe asthma attack. Long story short I have spent 2 hrs on the phone with Expedia with people you can hardly understand, have been on hold for 40 minutes of that and been disconnected by them twice!! They have my number to call me back because they verified it when they took the call. Do you think they've tried to call me back? NO. They make it easy to spend your money but impossible to get any of it back!! I will never ever use them again!!

This is EXPEDIA TRAVEL quote: "Expedia price match - we guarantee the lowest price on hotel and holiday package bookings or we refund the difference. Terms and conditions apply." JUST CAME BACK FROM THE BAHAMAS... According to Expedia, I booked an "ALL INCLUSIVE HOTEL"... When we arrive... SURPRISE!!! The hotel notifies us that we are not booked for an all inclusive hotel stay. How would you like to pay for your all inclusive charges that total up to: $940!!! YES!!! I called Expedia and they confirmed I did in fact book all inclusive hotel stay...

I tried to book a hotel and flight through Expedia on their website. The website kept saying it had an issue and to retry. This we did a few times and eventually it said there was a problem with my card and payment was declined. On calling my bank I discover that the Expedia website has had payment for the holiday approved, not once, but 3 times! So bank account clearly now unable to support further payment, hence it being finally declined. It took over 5 days to have the money freed up in my account.

At 09:50 AM I booked a hotel through Expedia for August 21-23, 2015. I found a much closer hotel but the hotel only had 2 rooms left. So I immediately booked the much closer hotel through Expedia, thinking I can cancel the previous hotel I booked. At 10:01 AM I called Expedia, spoke to a representative, transferred to a supervisor with the name Miles. He told me even canceling a booked hotel after ONE MINUTE makes no difference and cannot issue me a refund. BOOK STRICTLY WITH THE HOTEL INSTEAD!! I spoke the representative at the hotel and he explained everything with detail and was much nicer. NEVER EVER EVER EVER BOOK THROUGH EXPEDIA!! NOT WORTH YOUR TROUBLE!!!

Regarding my vacation this past June 2015, I tried to contact the hotels myself and Expedia suddenly became a part of the process. I spoke with a man who had NO IDEA that in Dec. 2012 I accrued over 3000 points that should have been used for this vacation. Then he claimed he could not find any info on me! (Expedia handled the 2012 New Zealand trip)!! Expedia charged my account for the Bossier City, LA stay, only to find when we checked out that Expedia had charged $20 more than the hotel charges! It was taken out of my bank within 10 min. of booking! I found the man who handled the Bossier City stay (agent for Expedia) to be incredibly rude and impatient and disrespectful to me.

On July 23, 2015 I made a reservation for a resort in NH. I was informed during the time of booking which I made by phone that my credit card would not be charged until I checked in and I had until August 2nd to cancel my reservations. I checked my credit card the next day and saw that I had been charged 50% of my hotel stay. When I called Expedia I was told to call the hotel and they did not place any charges on this reservation. When I called the hotel the hotel representative stated "We have been telling Expedia for a month in a half that we require a 50% downpayment during the time of reservations and final payment will be due at the time of check out."

I tried for 5 days to book a simple trip to Las Vegas. I was transferred, put on hold and hung up on at least 50 times. I am serious here. Every person had a different story and nobody could complete the booking. Pending charges kept building every time an attempt was made until there was no available line of credit. I had to call the bank and get the charges removed several times during each of the five days that I attempted to confirm the reservation. STAY AWAY FROM EXPEDIA, they know not what they do!!!

Well, well. Nice that Expedia is remembering individual IP address since when I lock in to/ browse with a highly secure computer that actually the prices are half price (same date, same destination) but when I lock back into with my original computer the prices seem exactly the same (prices reflected my original search months back). Me unknowing booked what I thought was the best deal. Come to find out I could have gone on the same trip for the half of the price if my IP and source information would have been hidden. WATCH OUT NONE COMPUTER PEOPLE it exists. Customizing web searches to your computers. Interesting? Sounds like fraud to me. Technology advantage for whom?

This is regarding my recent booking for itinerary #**. I wanted to change the booking for one traveler, myself - Pallavi **, to change the origin to JFK rather than LGW. I called Expedia customer service to help with the change as I was unable do so directly at the portal. I was on 5 calls for over 2 hours and received no help.

I am so annoyed right now! I used Expedia to book a trip to San Diego. Bought airline, hotel and car for two people which was 1200.00 (4 nights). Thought I was getting a pretty good deal. Then come to find out when I do an online check-in with Spirit Airlines (which I will NEVER use again) I had to pay for bags, and my seats, it would have been $300 but they have a stupid $9 fare thing and if you sign up for that then you get a $9 discount per bag $31 dollars per bag vs. $40 per bag.

Myself and my spouse are both in the military and I had to purchase a flight for military duty to fly out on 10 Jul 15. Somehow, my husband name showed up as the traveler instead of my name. He also was suppose to have reservations for the same day, but his orders were changed at the last minute. I had to cancel his flight and purchase a new flight that same day since Expedia could not do a name change. I kept getting bounced between Expedia and US Airways and it took 3 hours to get someone to help me from Expedia.

I cancelled a hotel booking more than 30 hours before the cancellation deadline. Received an email from Expedia confirming the cancellation and confirmation that there would be no cancellation fee. 14 days later I still have not received my refund. I have phoned Expedia twice. Both times I spent more than 30 minutes on the call waiting for a supervisor. The second time I phoned I was on hold for so long that my call was cut off and dropped.

I had booked my reservation well over a month in advance and was emailed my itinerary a week later. They charged me way too much for the room I had booked. Called and spoke to a women who I spent over an hour on the phone with, she told me I was correct and was charged incorrectly. She told me she would fix it and send me a new itinerary, I never received it so called back, the customer service agent AND manager pretty much called me a LIAR! THEY DID NOTHING TO HELP ME! I would recommend NO ONE TO BOOK WITH EXPEDIA! They are terrible and do nothing but rob you of your money when they quote a price! I will be telling everyone I know! I have never felt so robbed & insulted!!!

We paid extra $$ for an upgraded room. The hotel didn't provided us with the room. Expedia has been giving us the run-around for days. Either we get put on hold or hung up on. Now they're are blaming the hotel and refuses a refund! I will never book with again and will let others aware of this terrible company.

I booked a 13-night stay at Be Live Collection Canoa - All Inclusive, Playa Dominicus, 22000, Bayahibe (La Romana), Bayahibe, La Altagracia, Dominican Republic. I checked into the resort on July 12, 2015. Upon my check in the front desk agent spoke very little English. Bellman escorted me to my room which had the strangest smell, it smelled like an old mildewed basement. After checking out the room I immediately contacted the front desk because the toilet in the restroom has human feces splattered inside the bowl and boy, was that a struggle contacting the front desk because of language barrier. The front desk rep advised me to stay inside room because the person coming to clean the restroom does not have a key. I waited for about 2 hours then eventually fell asleep (I was traveling for about 10 hours).

Expedia refuses to post my review on Hotel NYX in Cancun. I have revised it four times. I tell nothing but the truth. Expedia gave me a case number due to the fact I totally got ripped off, and my property got damaged due to hotel negligence (ceiling caved in). There was black mold in the bathroom. I have significant respiratory issues and breathing black mold is not good for my health. The air conditioner did not work. The TV did not work. I paid for a suite and was not given a suite. I have pictures to prove this, yet I continue to get ignored. Expedia told me their corporate office would call me in 24 hours. That was a week ago. I have yet to get a call from their corporate office, not to mention I have called four additional times to no avail. I will be contacting an attorney and the Better Business Bureau as well. I gave them ample time to do the right thing.

I have used Expedia many times in the past, with zero problems. My current, latest incident is the first time I've encountered a problem and the customer service for this escalated issue is THE WORST SERVICE I HAVE EVER EXPERIENCED. I booked a trip for April 2015 but was unable to go. I am (still) trying to use the credit for that flight for a trip planned for October 2015. Over the course of the last week, I have called Expedia 10+ times and received no resolution. I have spent literally 15 hours working to correct their problems and errors and have still received no resolution.

I booked my ticket to India from Expedia.com. The flight is operated by Etihad. I have two charges posted on my account of the same amount. I called Expedia about it and they said they have see only one reservation. They asked me to call my bank and get this sorted out. I called my bank and they said they can't help it because the merchant has to forward that transaction. Then I put both my bank (Bank of America) and Expedia on call together and Expedia said I need to talk to Etihad to get the extra charge dropped since they put it up there. I called Etihad and I was told that Expedia put charges not Etihad. Etihad gets amount on the day of my boarding because of IATA. They said if the travel agent on call doesn't know this call the supervisor but I can't get through Expedia. Please help me out. The amount is really big (1200$).

I booked air, hotel and car travel and purchased the Insurance coverage for changes and cancellations. I made an error on flight times and called to just change my departing flight time. Expedia said that the airline was going to charge $200.00 per person to make the change and because my flight was only $96.00 per person that they would not reimburse me for the $200.00/ person because it was way more than the flight. Yet, their change policy that consumers see states clearly... "If you change your trip for ANY REASON prior to the scheduled start time* of your trip, all package cancellation fees imposed by the airline, hotel, car rental company or other travel service provider will be paid by Expedia. You will be responsible for any increase in the cost of the trip as a result of fares being higher at the time of the change. The Expedia Vacation Waiver does not cover changes in fares."

On Sat 7/18/15 I plan a trip for 4 to Orlando with hotel, air and car. The rep forgets to the car and only order the hotel and flight. He messes up my son's name since he is the III and now our flight is cancelled. I called on Monday for 1 hr and they can't figure out the problem, finally after another 1 1/2hr with a supervisor she just reissues the ticket. 30 mins later the flight is cancelled again. I call AA on Tuesday and they said it was the name and Expedia has to fix it. I call the Expedia and sit on the phone for 2 1/2 hours and they fix it... 30 mins later the flight is cancelled. I call Wed and they tell me they can't help me and to call AA.. Who is the travel agent here? Since Sat I have spent 8 hrs on the phone in total and we are left to figure this out ourselves and I'm lost for words. Nevermind the fact that I paid for this already and my flight is still showing cancelled and I can't get any help. 6 supervisors later and nothing resolved.

I made my room and car reservation over the phone with an Expedia representative. The day was suppose to check in I called to confirm my reservation and was told hours before that my room had been reserved and all rooms were sold out. I called Expedia and was on hold for 1112:29:20 still counting to be told that rooms everywhere were sold out and that they were trying their best to find me a room. I am traveling with both my grandparents and siblings stuck in the street with no room. From Phoenix, AZ to San Francisco, CA.

Booked my honeymoon about 5 weeks in advanced. For weeks 4 and 3, tried to get information from West Jet (per the email from Expedia). No luck from West Jet. I just got told by Expedia that it's not their problem that West Jet can't find my booking based on the confirmation number I was given by Expedia. Now I am out by $2000 because it's less than the 3-week cancellation requirement. Good luck.

Got a call from some girl who couldn't even speak English. Called back got on hold for 20 minutes. Apparently there were some technical difficulties so I was asked to call back. I did and waited 30 minutes and the lady put me on hold and basically the line disconnected. No one here speaks English.

I made a reservation for a London hotel accidentally on the right days, wrong month. This evening the hotel said ok to changing the dates. They needed a modification from Expedia. Two times I called and got told Expedia's manager would fix it. I felt uneasy about it so I called back again, now they want to charge me 2 hundred dollars more even though the hotel manager said, there was no change of the price. Expedia was actually trying to charge me more, than the hotel. I was better off taking the loss and going through the hotel directly. By the way they left me on hold for over 25 minutes not to deal with me. They said they did what was policy.

In Sept of 2014 we used Expedia's website to reserve a room at the La Quinta Inn near the Airport in Tucson, AZ. After a couple weeks, our son who is in the military convinced my wife that we did not need a room and to cancel it so we could stay with them. I used Expedia's website once again to cancel the reservation and called to confirm that it had been cancelled. Because Expedia had my email entered incorrectly in their system I did not get an email confirming the reservation or the cancellation.

I booked a room with them at the Hilton Garden Inn in Secaucus NJ. They overcharged me for the room. I tried calling customer service to get my money back and still no response. I hate how they treat customers. :(

Booked a motel, Sea Otter Inn, Cambria, CA. Payment was made directly to Expedia using American Express. Arrived at hotel and found the room to be over 80 Deg. F. Discovered there was no air conditioning, contacted the desk and all they would do was confirm they had no AC, at $250/night. I have asthma, but stayed the night and began having difficulty breathing, advised the front desk and departed 1 day early. Called Expedia and all they would do was state they were my advocate & would contact the Motel, and they refused a refund. Contacted American Express and entered a dispute.

I have always had very positive experiences with booking trips with Expedia Australia online. While on such a trip I needed to book a weekend holiday and the online system kept bumping me off. For the first time I tried to use the 'call this number if you need help with making your booking'. I spoke with a guy in Sales and he booked the trip as requested, charged me for the package and promised that the confirmation email was on its way. I thankfully had insisted that he give me a package number just in case.

Last night I was booking a flight from Chicago to Arizona. The date were 08-13 thru 08-17. It should have been a round trip flight only. It did not go through, but took the payment. It said no flight on this date. They were full. I always use Expedia, but this is a disappointment. Please call me with the number I have given you. Thank you kindly.

I booked a flight through Expedia's website. After pressing "confirm" a pop-up comes up asking you to reserve a hotel room. I clicked on the "X" on the top right hand side of the pop-up box and the whole page disappeared including my flight info. I waited 15 minutes for my email confirmation and never got one. So assuming my reservation did not go through I reentered the flight request - after 35 minutes I got conformation on 2 flights. I cancelled the extra flight and got charged $60.00 for the insurance. I tried numerous times to contact but was not able to talk with anyone.

Made reservations on March 25th for 3 hotel rooms for the dates of July 25th, checking out the 27th. (Paid in full to get Expedia discount.) My oldest daughter's wedding, a very special occasion, on July 26th. This is a destination wedding, both bride and grooms families are traveling from Phoenix, AZ to Ranchos Palos Verdes, Calif. Families also are coming in from Texas, Colorado and Mexico. Things are going great, we are heading down the stretch, six days left. (This wedding has taken over a year to plan finding a venue and everything that goes with it catering, flowers, DJ, etc.)

I had been saving for honeymoon. My wife and I got married while I was home from Iraq on leave and my wife was deploying 3 months later to Afghanistan. So we never got a honeymoon. While deployed I was injured and my wife had to give her career to take care of me. We had to save very long to afford this honeymoon since I am fully disabled and she goes to school and works to support us. We finally had enough money and booked through Expedia. The day of the trip there was an awful blizzard and we got in a bad car accident and totaled our vehicle.

I booked a hotel reservation through Expedia for a 2-night stay. After I booked the stay, I had until July 5th, 2015 to cancel my reservation and I would get my full refund back. On July 4th, 2015, I canceled my trip because something had come up! They gave me an estimated time of 3 to 7 business days to receive my refund. It has now been 2 weeks and I have called them quite a few times (it does not give the option to speak to a customer representative), and I have also emailed them a few times! I have heard nothing.

I am writing to ask whether you can help with a recent problem (July 9) that cost me £1090 and nearly lost me a long-planned holiday. In order to set out the problem clearly, here is a copy of the message that still awaits action from Expedia. On Thursday July 9th, 2015, I was booked to fly on DL 4378 between London Heathrow and Boston. When I arrived at the airport, I was told that my surname was incorrectly registered as **, which is my second middle name. I was told that I had an hour to contact Expedia and ask for a new ticket to be issued with the correct surname.

Booked a hotel through Expedia called Seralago Hotel in Orlando, Florida. It looked like a good family oriented hotel online but it was a run down old hotel with prostitution and drug transactions. I had to check out early not wanting my family exposed to this. I talked with Expedia and Hotel Mgmt but no refund… Expedia would not post my reviews stating "I need to revise my review". I do not want anybody else's family, especially ones with children, to be exposed to these types of crimes.

I booked a hotel in Edinburgh through Expedia a month in advance. Two days before we were due to leave on holiday I was sent an email from Expedia saying there was a problem with the booking and the hotel was no longer available. Phone us and they would find us a comparable hotel, they said. I duly did this. One hour later I was still on the phone with no explanation of what they were doing. The man just kept saying stay on the line for a minute. Three times I tried and 3 times I was kept waiting on the line for ages. I still haven't had another hotel and we had to cut our holiday short. HUGELY unimpressed! Would never use them again and I never write reviews so this shows how angry I am about the matter.

BEWARE OF SCAM BY EXPEDIA. When you book hotel on the phone via Expedia, they would enter coupon code without your knowledge. Once you have provided your payment details, they would confirm booking and also send you information on price guarantee whereby if you can find like for like booking at a cheap price, they would refund you the difference. But be aware that the price match guarantee would only apply if a coupon is not used and chances are that 48 hrs before you check-in, the price will certainly be cheaper. But because they apply a coupon without your knowledge, they will not price guarantee, hence always inform them not to apply coupons as this is applied automatically. We would have saved over 250.00 per hotel booking that could have been used for other amenities.

I bought non-refundable Turkish Airlines tickets from Expedia but needed to do name change on 2 of the passengers. I called in and was asked to email the pictures of the passports of the affected passengers to their support email. An automatic reply with a case ID will be sent to my email and I have to call back customer service to tell them the case ID before they can proceed further. This is so inefficient and a waste of customers' time.

My son left our home at 10 am on Saturday. He had a layover in LAX, and that flight was delayed due to a storm. Now he is stuck in the Beijing airport, unable to get anyone to help him get to his final destination (in Xiamen, China). He is holding a ticket and being told that his flight is full. His luggage is lost. He is going to be over 24 hours late (so far) and has already missed his hostel reservation, thus canceling his reservation. My husband and I both have spent probably over 2 hours on the phone with Expedia, which would not help. They wanted our credit card number to book him yet another flight with another airline... not guaranteeing he will actually arrive at his final destination either. OMG!!! We do not know what to do to help our son. You cannot lose people, or leave them stranded in the middle of an airport!!!

This past weekend I booked a surprise weekend in Canada for my husband. Oh what a surprise it was! We always wanted to go to Canada and decided that my husband deserved it after working even his days off to help support our family. We hadn't vacationed in such a long time that we deserved this luxury that quite honestly wasn't easy to budget into our expenses. However, we booked 3 different stays at 3 different Comfort Inn Montreal Brossard, Comfort Inn Kingston, Midtown and Comfort Inn Hamilton. The first two bookings (Kingston and Brossard) we were able to check in with no problem. The 3rd however, Comfort Inn Hamilton, we showed up at 10:30 pm from Toronto. An exhausted day of driving and walking with our 1 year old daughter.

I had an issue with Expedia back in April this year and filed a complaint with the BBB because of their lack of regard for filing the travel contract (insurance), being on hold and cut off by agents for hours upon hours etc. I settled for a discount and a $200 coupon from Expedia on use of my next trip. I finally decided to use the coupon with Expedia on my flight coming up this week. I logged on and followed the online instructions on how to redeem the coupon. I clicked on redeem coupon. It then told me it would be added at the completion of the transaction. Well I went through the ENTIRE booking for hotel and car bundle and nothing was applied! I contacted Expedia and they told me it was a glitch and that they would have to delete the itinerary I did, and start a new one. I told them I could not do that because it would hold up the money on my credit card.

Booked flights for 6 people, and when I got the confirmation it was wrong country airport, so called Expedia (On phone 50minutes) so rude and not able to understand the situation. I have now lost £2500.00. Never ever use this company "EXPEDIA."

I had a $175 credit (because of a previous error Expedia made) with Expedia and I called them to make a hotel reservation using that credit. I could barely understand the customer service rep as she spoke very broken English. She explained that I would need to pay a difference of $39 so I gave her my debit card number and she said she would email me a confirmation while we were on the phone.

Last year tickets were bought for my 3 children to fly from Toronto to Calgary to visit their father. My oldest son was unable to get the time off work so we cancelled his ticket and were told that he could rebook a ticket for a flight within a year. My son's father booked a ticket on June 21, 2015 and apparently said that he would pay 188 extra for the ticket. When I took my son to the airport on June 29, 2015, West Jet informed me that the ticket had been cancelled. I was on the phone with Expedia for 1 hour and 50 minutes. The person on the phone from Expedia admitted that Expedia had made an error.

I have been trying to sort a problem out since I got back from New York in June 2015. Each time I book with Expedia I receive Nectar points from them 30 days after I have returned from holiday. I have not received them because of an ongoing problem with my email address. They left out the full stop on my email address and will not speak to me because they say I am not the person on this email address. Of course it's not me...... they changed it!!!!!!!! The annoying thing is, I have booked countless hotels and flights with them....... they just don't care.

Expedia is using bait and switch tactics to steal from customers. They post bundled prices and report a low price but it is all a scam. Once you pay for your bundle you will find the hidden fees are everywhere. Resort fees, airline fees, we paid over $30 a day in resort fees and over $200 in baggage fees for only 2 small check in bags using Spirit Airlines. Expedia is part of the scam. They do not fully disclose fees until it's too late we were unable to make changes. I plan to never use their services again. I do not give money to criminals.

I booked a flight on Expedia and then called them to change it to a different date. I got a confirmation email both from Expedia and the airline. I show up to my flight and the airline says that Expedia changed my ticket except not really. They sent me an itinerary but their ticketing department hadn't really actually bought the ticket. When I found this out my flight was well over an hour away from boarding. I called them right away to sort it out but they kept transferring me from one person to another. I missed that flight. The Expedia rep said they wanted to get me to a hotel. I said there must be other flights they can get me to from other airlines. I am moving to the west coast so I had 3 very big and heavy suitcases and I was alone and female. Did not want to drag them around. So I begged them to get me on another flight with a different airline.

I booked a reservation for my father (age 83) and his 3 buddies.. It was found that I screwed up the return date, apparently 24 hours too late. My father CALLED Expedia directly to change the returns from Sept. 7 to Aug 9. This was the ONLY purpose of his call. He got an agent that spoke very bad English. He made the changes and was forced to incur $800 in ticket change fees. When he got the e-mail he found the date had been changed from Sept 7 to Sept 9! He related to me that he couldn't understand a word that the man had said. Should he have hung up? Yes, but he is too polite.

Purchased a flight and car and paid for Expedia Vacation waiver allowing me to change my itinerary ONCE before the flight. I have been on the phone for the last 3-1/4 hours (most of the time on hold) to get this changed. I asked for the complete itinerary to be changed from July 22 to August 5. Call 1 - 42 minutes and they said it was changed. Oh good - well no not really, they only changed the flight and now they had to put be on hold AGAIN for the car. They did and I was disconnected. Call 2 - 61 mins and I was disconnected. Call 3 - I demanded a supervisor, right away and they said, "of course" and that took 22 mins and then she disconnected me! I'm sitting here crying not knowing how to get my car changed to match my flight. I will never deal Expedia again. It is cheaper and faster to book separately and directly with the vendors. Does anyone know how to get directly to someone that isn't in India to help me???

Hopeless service by Expedia. Had to call in 3 times just to get one name corrected and that too an addition of Alphabet I to my spouse's name. They never call back; good luck if they give you the right information. Had to wait on line for about 55 minutes and yet no reply. My suggestion next time, book directly with the Airline. These guys are completely useless. One time I was connected to a call center in India, the next couple of times in Philippines. The result - my problem still not resolved. Very bad Expedia experience. Suggestion to the company - change your call service associates.

I have been trying to contact Dorean, a supervisor I spoke to on June the 29th regarding my trip for 3 weeks. My father in law was hospitalized and I needed to find a flight leaving as soon as possible. I used expedia.ca to find a flight, and car rental to book the tickets. On the final page, after entering the credit card information, a problem occurred and a message came up saying "Opps please try again". In another window I tried locating the same flight with a car rental but I was having difficulty. I called Expedia and the first two agents I spoke with were not able to help. Nearly one hour into the conversation I was transferred to supervisor named Dorean. I spent the next four hours talking to him. He personally called the airline to see if there were any tickets available. During that time the price for the flight and car rental skyrocketed.

We travel for business several times a month to upstate New York. We have used Expedia to book our hotel reservations. We booked reservations for July 10 and 11 for a hotel close to Rochester at an affordable rate. After driving 18 hours, we get the hotel, which tried to place us in a dirty room. They booked us in a substandard room because there were not any rooms left. Substandard because there had been a cat in the room that had urinated all about the room and the stench of cat urine was unbearable.

Some 6 weeks ago my friend was unable to travel to Las Vegas because of a family bereavement the day before we were due to fly. I immediately contacted Expedia via phone and after half an hour when the operator in India realized she would have to take a protracted time to cancel both Flight and Hotel decided she couldn't hear me stating that she would cut me off. I continually stated that I could hear her stating that I knew what she was doing. She still cut me off. The next gentleman was more understanding stating that 'the Lahore call center do that all the time'!!!

On July 3, 2015, I got online and checked numerous websites for discount hotel tickets. I was going to take a trip to Richmond CA on August 28, 2015. After reviewing numerous websites I finally chose one and booked the reservation. However, I did not receive a confirmation e-mail. In a couple of days I was concerned that the reservation may not have been made so I contacted the hotel directly. They confirmed that the reservation was there and gave me a confirmation number. Two weeks later my travel plans change and I contact the hotel to try and cancel. They inform me I have to go through the website where the reservation was made. I told the hotel manager I couldn't recall which company I booked through because I never got a confirmation e-mail. The manager told me the reservation came through Expedia.com.

My wife and I just attended a presentation by Susan **, Concierge at Mahana at Kaanapali. It was a good presentation but after the meeting we were discussing options with guests and Susan treated us extremely rude. Asking us to leave and "I can't believe you came back to another orientation". We came back because there was so much information so fast that we thought hearing it the second time would be helpful. We did book an event yesterday and we considering booking another. Susan's rude behavior is not consistent with our experience with Expedia in the past and we felt you should know about it. It really kind of shocked us to be spoken to like that, especially when you are in HA and it's a friendly island atmosphere. Just thought you should be aware!

So I booked a flight for Tokyo in April, trip schedule for October. She that il was so in advance I purchased insurance. Now middle of July, find out my husband have to have surgery and extended therapy. After calling Expedia trying to get a refund, I found out all I have to do to see about getting the refund is crazy. First I have to contact the airline with letter from doctor, letter from me, etc. It may take a month or so before I hear from anyone. Then I have to contact their insurance company. Bottom line, I will never book from Expedia again.

Booked "automatic car with unlimited mileage." When we show up Hertz says "Expedia didn't tell us you wanted Automatic OR unlimited mileage." The ONLY automatic car available among ALL the rental companies (we checked all) was a luxury car. We had no phone. We couldn't find a pay phone there and the Hertz person told us in a little English he had there were lots of people waiting and no time to stay on hold with Expedia. We had to upgrade to a luxury car and take the insurance for it. And pay for extra miles since Expedia didn't tell them!!! For the 4 day booking (Expedia price -- $267), we ended up paying $922.

Purchased tickets on 17 June 2015 thru Expedia and later that week received email stating that travelers had to contact the Airline Company, American Airline, to secure seats from Seattle, WA to Dallas-Ft. Worth, TX. If I knew there was extra hidden fee, I would not deal with Expedia from the beginning. Upon landing to Dallas-Ft. Worth, TX, my flight to Manhattan, KS had been cancelled due to weather condition and I was notified by AA Rep from Gate B1 whom was dealing with other flight.

I set a reservation for Thurs night landing in Boston Friday morning (so I thought). This conversation took 2 1/2 hours, 3 people (2 supervisors) and at one point my bank on three-way. At the end of this call I confirmed the flight schedule and reiterated that my wife and I had to work on Thurs and was assured by the last supervisor that everything is set. Due to the experience I had on the original reservation, I called multiple times over the next few weeks just reconfirm all the flight and hotel info ($6k package) and was told that everything is correct.

I have booked over 13 trips with Expedia. I recently had to cancel my flight and received a voucher/credit. I called to use my credit & was on phone for 2 hours. Amount was lowered on credit and I had to pay $200 transfer fee that was to be waived b/c I bought insurance.

If you can, I would avoid using this company. I never write reviews, but I feel so strongly about the awful service provided. I want to share so other people will not experience problems. My fight with Expedia changed three times so expect for flight times to change if you book with them. When a flight time changes you need to call Expedia to confirm and the wait time is very long. I compare Expedia wait time and service to Comcast. Terrible.

Made reservations online, but never received any email confirmation - even though my card was charged TWICE. When trying to cancel, company was very obtuse and unhelpful. Repeatedly had no record of my reservation (even though hotel insisted they did). Could not cancel through hotel. Spent HOURS on phone with South America? trying to get it resolved. I will NEVER use Expedia again.

Was about purchase two tickets by phone from Expedia but use two credit cards... the agent said they don't take split payments so I must make two reservations. I decided to go online... on my outbound I mistakenly hit the wrong date and hit purchased. I realized quickly... I was on the phone with Expedia within five minutes and explained what happened. They said I have to pay a penalty or cancel... wow... and if I cancel I don't get my money back until 3 days in which the tickets would go up. They basically dismissed me and told me contact the airline.

I had to cancel a reservation and was told I would receive a 'credit' to the airline. Later, every time I attempted to use the credit to make a reservation, the price would mysteriously double as soon as I informed the Expedia rep I had a credit... 'oh, the pricing just changed'. When I called them out on it, an Expedia rep called me back and said 'to quit calling them if I don't have any money.' WTF? They just called to ridicule me when they're the ones ripping me off? My credit's for $400 which I'll never see again. Oh, and have fun waiting on hold for hours and being told that they'll call you back. Actually, one guy did call and left a message of him breathing for a minute. I tried calling for a 'Supervisor' and after waiting 15 minutes to be transferred, I was hung up on.

My daughter (in Seattle) and I (Tampa) were both looking at Expedia on our computers and talking on the phone looking for a flight for her to come home. The exact same flight(s), same dates, times etc. was listed at $171 on her computer but $305 on my computer!!! WHY THE $125 DISCREPANCY?

Hello, I really hope you can help me. It was approximately November 2008 or 2009 my husband purchased a vacation package from Expedia for approx. $3,800 - $4,000.00. We had to cancel the vacation my husband got violently ill and we could not drive that day to our vacation. Expedia told us that we would lose everything if we did not get there that night by midnight. We were driving from Texas to Florida. We could not get there until that morning. Expedia said that we lost the whole vacation even though we said that WE PAID FOR EVERYTHING....the rooms, meals, the hopper passes and tickets to Disney. EXPEDIA KEPT ALL OUR MONEY! NO REFUND! That in my estimation is thievery! Please see what you can do to assist us. We saved our money for this vacation. Hopefully you can use this information. I will try to send receipts or images when I locate them. It has been several years.

I have used Expedia almost exclusively for several flights a year over the past 10 years. I'm a pretty cautious and calculated buyer. It has served me well for many years... Never costing me or putting me in a bad spot. This time however, Expedia has shown their rapid decline in customer service - much like many of these other reviews have noted.

Expedia agents made several mistakes in setting up my reservation. And, would not ok a cancellation! It took hours online for a supervisor to ok a voucher in consideration of these errors. Now, trying to use the voucher, for another reservation, I am having unending problems. After hours on the phone, I still have not reached a supervisor to solve the current situation. I am so disillusioned...

For a week now I have been trying to confirm that a shared shuttle service that I booked through Expedia to take us from the airport to our resort in Punta Cana does indeed go to the actual hotel we are staying at. As the fine print of the shuttle company Blue Partner Travel Services made me question whether or not it would indeed drop us off at our hotel without additional fees over the booking amount. I have sent 3 emails to the shuttle company each time they have not answered whether they actually shuttle guests to our resort.

I booked a room based on it being 13.29 miles from the job site. (The area is a resort town so hotel rooms are scarce.) Of course this was a non-refundable trip charge for the room. But there was one problem. When I looked up how far the town was to where I needed to work at in Wisconsin it was 42 miles not 13.29 miles!!! Aaaggghhh! Really Expedia? Of course when I called to see if I can rebook the room I'm on forever hold. Too late now. So for 10 days I get to drive 45 minutes plus each way instead of 15. I just love that BS! This is the LAST time I use Expedia for anything, EVER.

After being on hold for 35 minutes the call was cancelled from their end due to server errors multiple times. When I finally was able to speak with a representative they explain to me that the insurance I purchased for my $1000 flight to Europe was void because it was only applicable to medical emergencies. That is not the way they made it appear when I was offered it. I find them to be shady and extremely unaccommodating. They severely lack customer service or professionalism. Use any other company!! Be sure to read all the fine print before you waste your money.

I booked a hotel through Expedia a few days before the day I needed it. I never received confirmation, but I was charged so I decided to call the hotel to double check they had my reservation. Sure enough there was no sign of my reservation at the hotel. So I called Expedia and they told me the date that was booked had already passed and I missed the reservation. Impossible considering I booked it for the time I would be there. I told them there was no way and after the extremely rude rep telling me there's nothing she can do because she called the hotel and they told her they won't refund it I decided to give the hotel a call. The people at the hotel laughed and said they would refund the money to Expedia as soon as they refund it to me.

I have tried to have my password reset over the last 3 weeks because I had forgotten my previous password. Despite requesting this ELEVEN times, nothing has happened. I have now booked with Expedia TEN hotels, and one flight. I have been talking to Complaints but despite everything, I cannot get my password reset. Therefore I cannot see my itineraries, as I have joined again - but Expedia has taken my MONEY and now I do not KNOW whether when I get to the hotels, my itineraries will be recognised. Nor am I getting any points as the system refuses to recognise my itinerary numbers.

Wow. I have never been so disgusted with a booking company in my life. For weeks on end they have been ignoring my emails, and then I wait three hours for a call back, only to have to sit on hold with their reps for another hour before a snide "manager" tells me their mistake was my fault and then hangs up on me. They have just lost a loyal customer of many, many years. Great job.

Booked holiday to Rome in Oct 2014 to travel 04.07.2015 for a week. 2 days before holiday flight cancelled, offered flight to Naples on Sunday but no connection to Rome. We refused. Offered flight to Rome on Saturday but late in day. We get to Rome and 2 days before flying home flight cancelled, offered flight to Madrid then wait 8 hours for connection to London. We refused. No alternative offered so we had to buy our own flight home. BAD customer service. Never use them again.

Trying to book. There are no words to describe the incompetence. After 3 hours!!! I still have no reservation! Omg.. I can not comprehend this. Am I on candid camera. ABSURD!!!

When I book on Expedia I always double and triple check all data is correct before paying. This is the second time this has happened to me in one month. They switch the cities and then charge you hundreds of dollars in change fees and even more because they say you booked two one ways. The system books you with two different airlines automatically, it is not something you choose!

I have never written reviews of products or services, but I feel so strongly against Expedia that I am taking the trouble to sign up for an account here to warn others about this provider. I would not have booked another trip with Expedia after my first bad experience, but sadly, I had booked 3 trips with Expedia around the same time, without knowing what a bad decision that was. It was one horrible experience after another. I had booked a trip to Peru with my family, with plane tickets costing over $4000. I had to cancel the trip a week in advance as I was very ill and in no condition to fly.

While Expedia vowed to get us the best price, we were actually charged $65.00 over what we would of had to pay. Do yourself a favor, call the hotel, you will save loads of money. Expedia could not wait to cash in, yet could care less if they screwed a customer.

They changed a flight of mine where I had accidentally booked the wrong date. I called back immediately and was told it was within their policy to cancel my flight and rebook another which they did while I was on the phone with them for 90 minutes. Well they only cancelled the flight in ONE DIRECTION, and then refused to refund me. They blamed the airline QANTAS, who by the way, within a month paid their share of the fee (NZ$750). They had agreed to split it with QANTAS.

My Wife and I had to cancel a flight we had booked to Phoenix. In their policy they state that there is a $200 per ticket charge to change/rebook a flight. When I called them to rebook, after spending over an hour on the phone, getting hung up on once, and talking to 3 different (not American) people, it turns out that with the credit the price of the tickets that I can still buy from Expedia, or the airline directly for $266, the price was not $333. He actually told me he thought this was a good deal. I booked the flight directly with American Airlines and will no longer use Expedia for anything.

I book a return ticket for my daughter thru Expedia. After making several calls only to be put on hold for hours on end I selected a call back and after some time I did receive a call and after a half hour or so I was told I had the wrong country US not Canada even though I took them off my itinerary. But they did transfer me to another number. I continue to explain that I wanted to cancel my flight because of personal reason. I told him that I did purchase cancellation insurance thru Allianz and was wondering if this would allow me to get a full refund. He didn't know but did transfer me to claims, but whatever the refund is I still need my flights cancelled and still I am waiting once again to get in contact with Expedia. Been close on a week now with only a couple days to go before my flight departs. My first and last time to use this agent.

We rented a vehicle through the Expedia website. We thought we had found a good deal. The price seemed fair and reasonable. Their online contract, which I printed, said "Includes all fees and taxes". Guess what happened when we picked up the car at the Enterprise rental counter? They dinged us for additional fees and taxes that far exceeded the published price - by $170 additional dollars! When I complained, they (Enterprise) said they have more complaints about Expedia than any other company and they referred me to a toll free number at Expedia.

Expedia owns Hotwire so they both get dinged. During three hours on the phone, I was lied to, told three different stories and hung up on. Never resolved my problem. Best advice is STAY FAR AWAY.

Travel rules change constantly. My Expedia itinerary said zero about how early before flight time to arrive at the airport in Paris, France returning to the US. Ten minutes late and we lost our flight. I learned that they do not accept any more baggage after one hour before flight time because of terrorism. And they would not bend an inch no matter how much I pleaded. Rebooking cost $1200! After returning home, I called Expedia, the online travel agent I used to book the flight. First I spoke for a very long time with a very nice Expedia representative who spoke terrible English and took four times to understand my problem, which is that I wanted a refund because NOTHING was written on my itinerary/e-ticket about check-in time rules. This made Expedia the responsible party.

My mistake.. I book with this company again after having the same problem last year in Spain. Book with them flight that included luggage, 23 kg per passenger. They lowered the class and all the sudden luggage is not included! We had to pay 65 euros per bag. Called them, 1 hour on hold, 1 hour trying to figure it out. Guess what? We were talking to a Supervisor in El Salvador that "knew" how the website looks and lies to people in USA. Name of the guy: Greg... Super rude. He shouldn't be in customer service and they should close this company forever! Never again with Expedia.

We booked a July trip in Feb. When landed in PR, hotel was closed since April. Expedia did not contact us or rebook another hotel. Spent hours trying to rebook. Was told to get a credit and it's nowhere to be found. Returned from trip today and got on the phone with supervisor, and after explaining there are no notations, she disconnected me. Smh!!! Still not resolved.

I stop using Expedia many years because of issues with their service. However, I decided to use them again (big mistake) because I found a good rate for my flight. I found the flight I liked and the flight information said there are 3 remaining seats at this rate. I went to the process booking the flight and give them my credit card information which was the final step of the purchase process.

Got an error when I went to book a hotel on Expedia's UK site. I had made bookings with them before and usually you get an email confirmation within 15 minutes. I waited just to be safe and never got an email, so I went ahead and made the booking again. This time I got an email confirmation (only ever got one confirmation for a booking). Got to the hotel and there were two bookings under my name, no cancellation or refund so I had to pay for both bookings. Expedia customer service was (politely) contacted twice. They would say they are looking into it and never got back to me.

I had to change to my flight, which was booked through a package on Expedia. The site would not make the change, so I called. They told me & confirmed there would only be a $200 fee, but airline charged $250. Delta told me Expedia often does this.

Directly and indirectly, I've spent approximately $5,000-15,000 per year with Expedia for the last five years and I am a member of their "Gold" club (formerly VIP). After seeing a huge decline in what this status actually means and how they treat customers, I'm sad to say I may or may not ever do business with them again.

I was looking for a hotel for my trip end of next month. There was a hotel offers with free cancellation, so I clicked on that. But it suddenly became none cancellation reservation. I called Expedia right away. First I was told for about 1 hour, they intentionally hang up on me. I called right away. They made me hold for another 1 hour. I asked to speak with supervisor, they say I have to wait 40 minutes to speak with supervisor. I told them I will wait then they hang up on me.

I purchased a vacation package to Las Vegas using Expedia. It was $1501. A couple of weeks before the trip I noticed the rate was different for those days flying out and back in. I called Expedia to inquire about their guarantee and was told it had to be within 24 hour of flying out. 20 Hours before my flight I went on the Expedia website and booked the same trip. It was the same airline, same flight number, same flying times, same hotel, everything was EXACTLY the same. I didn't click buy since I already had one trip purchased but it saved it and I got an itinerary number for the second unpaid trip.