Expedia Reviews

Completed price guarantee form 1 day before hotel check in per Expedia instructions. Never heard back. Called customer service - 1 agent said price guarantee is for 48 hours after making initial reservation. Not according to their terms and conditions. Second phone call to Expedia, disconnected after 45 minutes of waiting. Third phone call told my request was rejected because even though I booked through Expedia, because I paid the hotel directly.

There website looks good and flashy but if you ever have to deal with there customer support, it is worst possible department.

My wife and I booked a long weekend vacation package in Las Vegas through Expedia.com. Though it's unusual for us to do so, we also paid for the extra "trip protection" which was supposed to allow us to cancel for any reason and receive a refund. Unfortunately we ended up having to cancel as my wife's father passed away shortly before we were supposed to leave. Expedia refunded us for the hotel and told us we had a "credit" with Sun Country Airlines for the flights. They also mentioned that when we rebooked new flights we would be charged a change-fee but Expedia would refund us that amount as our trip protection covered it.

We booked a flight from Buenos Aires to Patagonia on Expedia and the airline LAN changed the return date of the flight to the next day so that we would not be able to make another flight to Rio which we had also booked on Expedia. I called Expedia to let them know that the flight change would not work. After spending about 5 hours on the phone with them being bumped around, put on hold for 1 hour while they tried to reach corporate, we were informed that the only thing they could do was cancel the flight and return our money. The prices of flights had gone up in since then so we were unable to book a comparable ticket. Also I was able to book the exact same flight again on Expedia (for a flight I was told was cancelled) 3 days later which Expedia told me would not be possible. I have been put on hold once again for 1/2 hour so far as I call to try to sort through this once again.

Traveler beware. This is not a reliable service for any type of travel. Confirmations stated on itinerary are not confirmed and you are left to pay out of pocket. Customer service gives you the run around and credits which will never be used. All over $52 request for services paid for but not used. Not the amount that matters it is the principle. DO NOT USE EXPEDIA. Book directly via the airline, hotel and ground transportation. No money saved is worth the aggravation.

I booked a flight through Expedia and received a confirmation - not via email but on the webpage itself. It took credit card etc. It said I did not need to do anything else. On the basis of this confirmation, I booked train from venice to rome, where my flight left from, and hotel in Dublin, my next destination. The next night, which was the night before the flight I went back to website to see how I get confirmation/boarding pass for airline to be greeted with message saying that the advertised airfare was incorrect and that it had gone up by 130 euros - did I wish to proceed. This notification was not emailed to me, it was posted on their website.

I booked a flight through Expedia that I subsequently had to cancel, no problem with that process. The trouble began when trying to use my flight credit. First, there is NO WAY to use flight credit online, you must call. Found the flight I wanted online and called the 1-800 number. Spent 30 min speaking with an agent who ended up hanging up on me. Called back... spent another hour on the phone trying to rebook. The agent tried telling me the flight was $200 MORE than what I was seeing it for online. She placed me on hold for another 20 minutes before coming back on the line and saying I would only be charged the $200 booking fee. Great right?! NOPE! Never received a confirmation email nor a charge on my credit card 5 days after the call.

I booked a flight through Expedia which uses the carrier AirAsia. Have been sent the wrong itinerary and one is blaming the other. No one will change the itinerary which is just a name error. The flight will not let me board without the correct name. As it stands I've just thrown away 400.00. I'm extremely stressed over this as I am a carer and was so looking forward to a break. Never ever book a flight through Expedia. They have basically stolen my money.

I had booked a hotel for October 26th through Expedia. When I arrived at night at 2am in the morning, the hotel informed me that all rooms were full, there was nowhere to go, there was no customer support from Expedia available and afterwards they refused to refund me for the hotel and charged my credit card anyway. Long story short, it's a useless platform with an even more useless customer support!

I will never book with Expedia again. Why? Because on a recent visit to Sark in the Channel Islands I booked a twin room for 2 people at the Clos De Vaul Creux Hotel and was told there were no vacancies for a twin room, so I booked a double. When I arrived at my hotel I had paid for both. The same mix-up in Guernsey and Jersey. A very expensive holiday.

I have called Expedia's customer service numerous times over the years and every time I have received someone from another country, who speaks very poor English and doesn't understand what I am saying. Due to this, I now book 90% of my flights directly from the Airline website. I only use Expedia for Rental Cars.

We bought three vacation packages for 2 adults and one person, that included airline tickets and hotel all inclusive for three. They booked us with Frontier. After we have paid for the vacation for three we ended paying $178.00 extra for two suitcases and reservation of the seats online. We got to the hotel 1 1/2 hour before the schedule airline departure and when we got to the desk they told us that we were not in the people taking the airplane and that they can book us four days later for $250 per person. We had to buy tickets on American Airlines. Then when we got to the hotel we only had reservation for two adults and not the four year old.

Couldn't book online as Wotif has new policy so had to Ron customer service – was told have to pay full price off Accom on credit card and later Wotif (Expedia) would refund $200 (value of voucher) to my credit card in 7-10 days. Extortion!! They get paid for voucher valid for 12 months then you have to repay for voucher until they issue refund on your own money. Illegal – immoral extortion by Wotif ie (Expedia) once again.

I booked three business class tickets on Air France, Los Angeles to Paris, and received email confirmation of the booking: "This email can be used as an E-Ticket." The confirmation had an Expedia itinerary number and also an Air France confirmation number. I was notified by my credit card company that my card was debited for the amount of the tickets. Then, 24 hours later I received an email from Expedia asking me to contact them as the 'airline had not acknowledged the flight and/or fare'. When calling Expedia I was told the seats were still available but now at a cost which was sixty percent higher than what had been confirmed in the confirmation email. I spent a considerable amount of time making the reservation and then on the phone with several Expedia helpline people and can only conclude I was seriously misled and should have booked the tickets directly with the airline.

I booked a room through Expedia for Halloween weekend. The reservation was for the Clairon Hotel Midway- Chicago Illinois. When my boyfriend and I got there to check in Expedia didn't have the hotel reservations for us. They hadn't sent it over to the hotel or anything. I was told there was no info with my name or the conf number. The woman at the front desk said "Well there are no room available." So we went back to the car and started calling around for other hotel rooms and finally found one that was double the money.

After making a reservation at a hotel I received an email confirmation. It had the wrong dates. I talked with five different customer service people and was told it was non refundable. Explaining it had the wrong dates made no difference. The dates have not occurred yet (11/5/15). I had to pay again at the hotel a month ago. Emails to Expedia have had no effect. DO NOT use Expedia! Call the hotel directly. They are thieves.

I had the worst possible customer service and flight booking experience with this company. Basically, I got ripped off. I booked a flight thru Expedia Bargain fare and turned out, I did not like the arriving date/time when the ticket came out. I got on the phone right away. The customer representative explained the situation and he said nothing can be done due to the policy of "Delta Airlines" and only two outcomes, make the flight or lose $622. AND I ACTUALLY purchased the Travel Protection plan that was being offered by Expedia itself just in case.

We book a trip to Brazil then on to Argentina for January 2016, they change our flight twice to Brazil, after several calls they made a adjustment only to find they never reissued our flight tickets. We again had to fight Expedia to get them to act. Their so called supervisors are clueless. Then two weeks later it happen again to Argentina same thing, our direct flight was cancelled and we were given a new flight a one stop for 5 hours. This Company should be ashamed of the way they do business. I strongly suggest never to deal with this company, once we get through this nightmare I will never do business with them again. P.S. I even called their Corporate office and they could care less.

I am extremely disappointed with Expedia's rewards program as it is a complete fraud. For an upcoming trip, I redeemed my Expedia rewards points for a coupon that is supposed to be applicable to bundle packages booked through Expedia.com. When I proceeded to book my package, the booking would not go through. I tried about 4 times before I gave up and called customer service. The representative's quote for the bundle package turns out to be appx $100 more than what I was able to price out on my own. I found that extremely odd and frustrating.

What started as a fairly simple issue has yet to be resolved and has given me more stress than I ever expected. I had to miss my flight due to a visa error, so I called Expedia to find a new flight for me. After I'd spent about an hour with an agent, the call was dropped. So I spent another half hour with a new agent. Not only did she add an extra $300 to my ticket change fee, but then after I asked her about this she placed me on hold and decided to up-and-leave after I waited 10 minutes. I was handed to yet ANOTHER agent, who ended up charging me roughly $1900 for just the flight change.

I've booked 2 flights on Oct 14 with Expedia, one for my daughter at 11:09 pm, and other for me, at 11:36. But later checking my credit card account 3 days later I saw that Expedia charged me for 3 flight, 2 in my name, same itinerary, generated in duplicity 9 minutes later my confirmation had come. So I immediately called on Sat, 17, at 6:24, and took me 31 min and 56 secs talking to a guy who said had done everything to cancel this second fly that "obviously was a mistake", then as compensation he would "add credit of $50.00 in my Expedia account that I could use for my hotel reservation" (his words). I waited and waited but... NOTHING was done.

Booked three nights at a hotel. Assured direct frequent shuttle to daily destination. Upon arrival found out that this was not the case. Wound up taking very time consuming public transportation daily as opposed to expensive cab rides. Customer service continued with errors again and again in response. They penalized the pay of the person who gave me the incorrect information, putting money back into their own pockets. Their customer's time and experience counts for less than zero. Would not recommend to anyone.

As an American consumer I am being held hostage by greedy travel agencies like Expedia, Inc., Expedia.com and the airlines with which they are affiliated by their self-regulated policies. Customers are not allowed to make changes, cancellations or request refunds for services which are already paid but not yet used. Consumers cannot reserve tickets without purchase. And are told they have 24-hours within which to make changes and cannot make any changes nor request refunds without $200 penalties. Whether disabled or not, any merchant would have been made to make concessions on behalf of the consumer. This is unacceptable. This consumer will no longer book any flights with Expedia.com!

Few things that I found out with my experience with Expedia that I should everyone should know and actually EXPEDIA should highlight it. As it stands today it seems devious of Expedia to omit the mention when selling so called waivers and insurance.

This company is the worst travel agency I dealt with. They can't even call themselves travel agency. This is simply a SCAM. Please put them in your blacklist. They will consume your time, money and won't provide the service you after. In my case, I booked a flight ticket on the phone to Sydney, Australia. They charge the money, promise that the booking is in place and there is nothing to worry about.

I bought two roundtrip tickets through Expedia. By mistake my fiancee misspelled my first name. I have called them to correct my name. According to airlines (Emirates) I only need to pay $50 to correct my name. But the Expedia reps were keep saying I need to cancel my tickets and re-book it for $300 extra money. I called emirates and physically visited one day their NY office to discuss the issue. They ensured me it will be only $50 penalty and my name will be corrected. They directed me to come to them through Expedia.

I was simulating a round trip flight ticket and I received by email the flight tickets without even paying for them (their deliberate mistake) and without having money on my bank account!!! When I told them by the cancellation because I did just a simulation they sent me a bill by email to pay 338 euros for the cancellation although they say is free cancellation within 24 hours. They did nothing for this amount of money! SHAME!!! NOT recommend to anyone expedia.de.

After reserving a car and receiving a confirmation - Went to pick up car and they had none. Poor way to do reservation. Went to Hertz, got one on the spot. Late to work. Expedia and Enterprise failed. NO STARS.

It was my first time using Expedia and I have a horrible experience with Expedia. I was trying to book a Flight+Hotel package from Singapore to Yogyakarta and my booking failed due to a Debit card limit. So, alright no problem... UNTIL I checked my bank account. Initially wanted to rise the limit and noticed that $939 was already deducted (on hold) from my bank account. I called their customer service hotline right after and they told me that the booking didn't went through and $939 will be refunded back to me in 24Hrs. I waited patiently for 24Hrs and guess what? That amount is still on hold. Called them back again and asked about this incident and the customer service officer told me it would take 72Hrs instead of 24Hrs. I then call my bank to check on the status and they told me that Expedia haven't acted on the $939 that was on hold and might even hold up to 10 days.

If I could not even give 1 star, I would. The agents and supervisors gave me the runaround and misinformed me so many times. This is the worse experience of my whole existence dealing with a company. I am trying to contact corporate right now but I can't even get a hold of anybody there. I want to report them to the BBB.

My wife and I booked a 2 night stay in San Antonio under a free cancellation. We canceled our hotel for a better price hotel, Expedia still charged us $248.00. They first said we didn't cancel, but after they heard their recording they admit it was their fault. Still after 2 weeks they still haven't refund us. Beware, don't fall for the free cancellation they will charge you anyway!

I purchased trip insurance with Expedia in case my travel plans needed to change. Of course, they did and I cancelled my flight thinking I would be refunded for the flight that I did not take. The $23 "Protection Plan" did not cover my reason for canceling, so Expedia issued a credit (NOT a refund) and let me know that American Airlines would charge me a $200 re-issue fee when I use my credit on another flight. I called Expedia and they said that my ticket was non-refundable. I asked if it was non-refundable, then why do you offer trip insurance. They then directed me to call the insurance company which basically reiterated that they won't help me at all and told me to call the airline.

I had an experience similar to the one described by many other reviewers. I recently booked a package trip (flights and hotel). When I arrived at 10 pm, I discovered that Expedia only booked the hotel for 2 out of the 3 nights of my stay. The hotel was sold out on the night of my arrival. I called Expedia and was put on hold for nearly two hours before they finally agreed to reimburse me for the missing night. I will never use Expedia again and am considering reporting them for fraudulent business practices.

Booked flights and Accom thru Expedia. Advised we were seniors and required breakfast at hotel - and we were booked by Expedia at hotel not suitable for seniors and no breakfast included - 18.10.15. I also queried why we were Ts there was no sale or direct flights ava from cairns to bali when there was, which would have saved us approx 16 hrs traveling and 50% of our money. Totally ignored requests for cancellation or changes - delaying tactics till too late to do anything. First response time was Ts 24 hrs, then 48 hrs, then 76 hours now 8 days and counting.

We were trying to book a trip to FL in October within 2 weeks of a last minute wedding. Flight, hotel and car for around $1300 through Expedia. Well, the site would accept all of the details, charge the card, send confirmation and tell us everything was booked. A few hours later, we received email no flight was available. It did this three times and each time it put a hold on our funds until bank account was nearly depleted for a week!!!! Ended up booking hotel, flight and car separately and made the trip. But what a nightmare!!!

I wanted to add an infant to the round trip reservation of adults from Tokyo. I made a call to Expedia customer care & chose English option which connected to the call center in India. The agent put me on hold for 55 mins & hung up the call without even letting me know. This continued to 2 days (more than 6hrs). Then I chose for Japanese option which connected to call center in Dalian, China. The experience was even worst. It took me 6 days & several hours on call (on hold & talking) to get the changes done. Won't ever use Expedia again in my life.

While trying to change the date of a departure booked from Expedia website, even after 2 hour, 15 minutes of talk time and 3 calls, I could not do it. They drop the call at worst time and never call back. (They take the number but never call back.) Every time, you will have to start from scratch. The worst is that they have no clue how ticket change works. I called 3 times and all 3 times I was told (very high) different price for changing the departure date. I will suggest NEVER to book ANY international flight with Expedia because if you need anything, you will never succeed. You will keep calling them. Good lesson learnt. Never, ever book.

I booked two rooms at the Hotel at Times Square through Expedia for October 24th. When we arrived at 11:00 a.m., I was told that there was no reservation under my name. I showed them the Expedia hotel confirmation number but to no avail. They stated that they have been having a problem with Expedia; Expedia books the hotel room without checking or notifying the hotel. The hotel staff stated that 20 people were inconvenienced in the same way last week. The hotel was full for that night and I was told that I needed to contact Expedia. I spent almost 2 hours on the phone with Expedia (transferred twice, put on hold, then disconnected, called back and finally got another hotel booked two blocks away for a higher price).

On October 22, 2015, I wanted to book a room for a hotel close to a hospital in Grand Rapids, MI. Expedia came up with a list of hotels nearby. I choose the Baymont Inn for $114.00 per night for October 23 and check out on October 25. I filled in all the information and gave my credit card information. After I completed the transaction, It confirmed my reservation and billed my credit card for four days October 25 to October 28. I immediately called Expedia and explained the error on their website. They told me it was my fault for not confirming the dates before I completed my transactions.

Never try to book your friend's ticket if you use windows 8.1. It happens to me a few times that I cannot add my friend's name in my account when I want to book flights. It may be the issue of windows 8.1, but I hate Expedia due to the unreliable website!

I was trying to book two tickets from Shanghai to Taipei, for 4 hours, the website keeping has error message as "we can't process your booking, please try again". I tried for a few hours, still doesn't work. So, I decided to call expedia.com at 1-800 319-4834 (10/25/15 @ 3:23pm). First, a guy pick up my phone, tried to book the ticket for me, it still doesn't work. He then cut off the phone. I call again at 1-800-397-3342 (10/25/15 @4:46). A lady, her name is Princess, she tried to book the ticket for me, it doesn't work. She then told me that my credit card been declined, asked me for another card.

I booked air travel and car rental from Costa Rica to Nashville Tennessee! USA through Expedia. They debited my bank account immediately upon booking. When I arrived in Nashville, I was asked for a credit card by Dollar Car rental. I only have debit cards, I pay cash. The car was already paid for. Dollar rental ran a credit check on me, and I showed no records. I don't owe anyone money, and here in Costa Rica, as far as I know, banks don't issue credit cards. I was deemed unworthy of being allowed to have the car I had already paid for. They refused to refund my money. I've tried to contact Expedia through email but they insist I call internationally. I tried the number they gave me and it will not accept wifi type calls. That is my only means to call the U.S. So they took my money, refused the service, leaving me stranded at the airport.

I am completely unsatisfied with the way I was treated when dealing with this website. I was trying to book a flight, and instead of it going through, it told me to try again within a couple minutes. After doing that, I received the same error. So, I never booked the flight, but money was taken out of my account three times. I called Expedia hoping to resolve this issue and they in turn told me to contact my bank. The bank informed me that they cannot release the funds back to me until Expedia does.

Monetary loss: $3800 this does not include all the inconvenience. If I were to send my invoice it would be an additional $7,000. Oct. 19 & 21. This week alone I booked 4 tickets with Expedia and came to find out they could not confirm my reservations. This is what they are telling me: "We are contacting you in regards to your recent purchase made on expedia.com. Due to technical difficulties beyond our control we are currently unable to confirm your reservation. We apologize for any inconvenience this may have caused; however, it is important that you contact our offices at 1-877-247-0153 and reference case number **. Our agents are available 24 hours a day, 7 days a week. Avianca phone number: 1-800-284-2622."

We will never deal with Expedia again. Honestly, I'm not sure now why we did use them for several years. The prices booking with the airlines and hotels directly are the same and sometimes better. In February we purchased tickets to fly from Toronto to North Carolina return. Our trip wasn't until August so I had asked the Expedia agent if the reservation could be changed because we were booking so far out. I was told that the booking could be changed up to 2 weeks prior to departure for $100 per passenger as long as the new flights were also within North America and with the same carrier. Flight times for our connections were changed multiple times. It went from bad to worse.

Grandma just died in England. Put my mother's name down but put my surname instead of hers. The ticket stated no changes but I gave them $1400. I went around in circles with reps and they said I should of being paying attention. Didn't want much but to get the last name changed. I paid for the ticket with my credit card. They said basically the ticket would be voided with no chance of getting any money back. I couldn't even pay extra for another ticket. They said buyer's remorse didn't apply to situation. I will be calling the news channel and view my concerns with better business bureau. Too many complaints on this website.

I booked a flight and hotel package with Expedia and they phoned me the day before my trip to tell me that they accidentally only booked 1 night instead of 2. To compound the problem, the hotel is sold out and they cannot accommodate us for the missing night. In the end I was on hold for four hours, it cost me more money, we had to stay in Fort Worth and not Dallas. Me missed the football game we were planning on going to, and they put me through the ringer to get the money back. AWFUL EXPERIENCE.

I tried to reserve a vacation package which costs over $7k. When I clicked to confirm, it said error and to try again. The second time I clicked to confirm, "credit card declined." I checked with Visa and they said that a charge of over $7k (which matched the vacation I was trying to book), was charged to my account by the vacation company. They transferred me to Expedia but Expedia said there is no record of my reservation. They said I had no choice but to wait 72 hours for my funds to be returned and that they would not be responsible if the price changes in that time. So they charged my card, no reservation, and tied up my cc limit so I can't book elsewhere. Thanks for nothing Expedia!

My daughter booked a round trip to Italy on Turkish Airlines which had 2 layovers in Istanbul. She wasn't aware of the turmoil and travel warnings that have been issued at the time she booked the flights. Once I brought that to her attention and told her that I feared for her safety as a young girl traveling alone, she tried to get her money back from Expedia but they said that they couldn't return her $675.00. They told her that they would refund only the taxes $116.00 which would take 8-10 weeks!

I have wasted 10 hours of my life calling Expedia at least 6 times. I had a reservation on Aeroflot Airline booked through Expedia. I wanted to cancel it and make other plans. Before cancelling I confirmed with Aeroflot that the tax part of my reservation is refundable. Then after calling Expedia 6 times with long waiting times, I was finally confirmed that the tax part will be refunded. After 5 days I get a mail saying that nothing is refundable. I call Aeroflot again and confirm that it is indeed refundable. I call Expedia again. Had to wait around 45 mins to find out again that they cannot reach Aeroflot to confirm. They made me wait, nothing of the sort that they will figure out and inform me. Have lost all trust in Expedia and lost 10 hours and the peace as well. My money is still not refunded. Not sure how can they treat a customer this way. Really disappointed.

I have been a supporter of Expedia from the start. After they confirmed a booking for a hotel room in Cabo Mexico that was offered at rate of US $ 360 for 10 nights. On arrival the hotel was still under construction. Aside from their fraudulent behaviour, I was shocked and disgusted that I was continuously hang up on by their Mumbai and U.S. call centre staff. I am yet to receive any explanation. What happened to this great company? I would not allow them to buy me a bus ticket. Be aware! Their non existent customer service was more alarming than the unprofessional booking.

I booked a round trip flight with Expedia, and this company is my default for booking plane tickets, or mini vacations - I've used them for years. My return flight got cancelled, and 4 customer care reps/3 hours/$568 international charges on my cell phone later, I am here writing about my experience. First of all, it took my speaking with 4 different people to finally book a flight home that was cancelled through United Airways. The representatives were highly incompetent - placing me on hold for prolonged periods of time, failing to gather all of the required information to relay back to me, not calling me back when asked... What makes matters worse, I submitted an email requesting to have customer care call me back and one week later still no response. NEVER AGAIN!!!

Booked a round trip ticket to Halifax, Nova Scotia from DC for Oct 11 and return on Oct 15. Unfortunately, an accident made me move the trip to Oct 20 returning Oct 25. When calling to change the ticket the agent said it would be cheaper to buy a new round trip ticket which I did for another $500 (now into the trip $1,000). Later I discover the date on the return trip is Oct 24 so call to change that date. The agent first tells me it's $160 dollar for the change and then after I agree say woops just went up another $170 so now it's $330. So while they ignore me awhile I find a one way ticket on the net for $225 (my third full price ticket for the return home) but at least I saved a little. Consumers need to be very wary of these excessive change fees that exceed buying new tickets and the Expedia and the airlines should be ashamed of sticking it to the Consumers. I wonder what happens to all those seats sold but not used seats?

My wife and I were caught up in the Highway 58 Mudslide in Kern County on 10-15-15 and unable to return home. I was frantically trying to get a reservation in Palmdale, CA on my cell phone because all of the rooms were taken that night. I mistakenly made a reservation through AARP for 10-16-16 in lieu of 10-10-15. I received a confirmation that said it was non-refundable. There was no such claim on the page from which I made the reservation. I will never use or AARP or Expedia again in the few years left in my life. What a way to treat a senior citizen on a fixed income.

I purchased 2 round trip airline tickets on Expedia from NYC to PHOENIX using a different air carrier for my outgoing and incoming round-trip. The website clearly stated that if I was to cancel the trip anytime within 24 hours, I would be able to obtain a full refund. I cancelled the trip and received a refund for the air travel. However, there was an additional $14 fee that was added to my credit card costs at the time of booking. I did NOT receive a refund of the $14 fee. I contacted Expedia and they said that when I cancelled the trip, it stated someone on their webpage that the $14 fee was not going to be refunded. How was I supposed to know this if I expected a full refund. I did not see that information.

I booked a holiday package with Expedia. I have to say this is the worst customer service I have dealt with. They make promises to solve issues and to call you back but you will never hear from them. It took me over 2 weeks to solve an issue with my hotel, where my flights were changed without changing the hotel. A mistake made by Expedia but they never took the responsibility. I had to eventually contact the hotel directly after Expedia just gave me the run around for over 2 weeks, and it was the hotel that came thru for me in the end or else I would lose over $1000. Expedia was NO HELP!!

I booked a trip with Expedia which included round-trip airfare and hotel 5 nights. The flight out was great, but when I checked into the hotel I noticed on the email they sent me that the return flight was wrong by a month. Instead of having Oct 13 they had me coming back on Nov 13. The hotel part was correct. Unfortunately for me I did not see this mistake ahead of time. I called them immediately to correct the situation. They left me on hold to 3 hours, and then I was told a supervisor would call me back. I never heard back from anyone. The following night I called again and was on the phone for about 3 hours when I reached a supervisor which was not going to help me.

I am writing this from my hospital bed. My wife and I were looking forward to a trip to Estes Park, Colorado that we booked in September. We should have left today October 14, 2015, but I was admitted to the hospital Friday October 9, 2015. We booked the hotel, Fawn Valley Inn, through Expedia.com. Fawn Valley immediately charged our credit card with a $155.00 fee. My wife called Fawn Valley to cancel and spoke to Jason who said someone would call us back. When no one did, I called and was told we would be charged for the full 7 day stay. I explained that I was calling from the hospital. They said that Expedia was responsible for charging the fee. My wife called Expedia customer service and explained our situation. They said that it was the hotel's rules and they could not help.

Bought cancelation insurance... What a waste of money. I booked 8 months out and realized I was off by one day and couldn't change it without paying $360. Absolutely ridiculous. Would NEVER recommend anyone to use Expedia services.

Purchased a ticket with Expedia last night, 10/13, and it's been hell since then. First, I purchased a one-way ticket from PHL to CLT specifying that I am looking for tickets just for those airport code. I purchased a ticket and realized this morning that the ticket was for TTN, which is apparently New Jersey, which I did not include in my search. So I said to myself, "no problem, Expedia has a 24 hours cancellation policy." BOY, WAS I WRONG!!!

After one cancellation month prior when I thought I would receive refund but then found out only would get a credit from airline PLUS have to pay an additional $200 for change fee WHICH WOULD BE REFUNDED because I bought insurance (makes no sense why I would be charged then refunded for re-booking), I paid for another package with package protection the next month, because this time I asked specifically and the agent said I WOULD RECEIVE MY MONEY BACK FOR EVERYTHING. Boilerplate is contradictory: says you can cancel for any reason, no cancellation fees. Then further down it says airline tickets are NON-REFUNDABLE. Completely dishonest wording... Is a marketing ploy. And the agents don't understand it apparently.

I bought a plane ticket thru expedia.com.au for a domestic flight in Australia. My plane was delayed by a day. By time I got to Australia to get on my connecting flight which was a day late. I contacted Expedia to see what I can do about it. They were suppose to credit my money from my old ticket to my new one for the day I arrived instead I end up just paying for a whole new ticket. Never got my credit from my last ticket. I talked to them and they said that they were suppose to credit me which they did not. And then the lady said they could not credit the ticket at all only if it's going to the same ticket. How in the hell is that possible when I'm a day late?? So, I just pretty much just forked out all that money to Expedia so they can just pocket it and screw people.

I used to book on Expedia all the time and was very happy with it but have gotten progressively less satisfied. With my most recent experience I do not plan to use Expedia again. I had a round trip airplane trip booked to St. Louis on two different airlines, and when I needed to change the first flight, it was almost impossible. I checked Expedia's website for the protocol and it was not clear, so I called the airline that the first flight was on. I was put in a callback queue and called back 8 hours later and told that I had to call the other airline. After navigating the phone system of the other airline I was told to call Expedia directly. Expedia finally helped me change my flight, but it took them 45 minutes on the phone to do so. Never again!

I went to Expedia.com to find a car to rent for my trip to Orlando and West Palm Beach. The price on Expedia said one rate which seemed fair since I would have the car for a week and returning at a different airport. When I arrived at the Airport to pick up my car all of a sudden my rate skyrocketed. My car was already charged $72.00 from Expedia so I thought this was a deposit/security charge. Then I am told on top of this absurd rate I have to pay which is not what I expected - I had to pay a $200.00 deposit in addition on top of that when I already thought the $72.00 was the deposit. Apparently this was a fee from Expedia.com that I was unaware of. So between the two companies and hidden fees, and unexpected charges my car rental which was suppose to be 323.70 including taxes and fees skyrocketed to $583.39.

I wish I had seen this site before I booked with Expedia. Expedia handed me the worst customer service I've ever received. I booked a very large itinerary with them (upward of $4,000). I needed to change one very small leg of a flight to accommodate for a client meeting. The whole flight was only 145 GBP. They insisted that the change fee would be $300 even though I confirmed directly with Lufthansa that the change fee was (1) ridiculous and (2) they had plenty of room on the flight I needed. I asked Expedia to call Lufthansa to discuss these facts and they refused. They agreed that no one should have to pay double the flight price, but told me that if I booked the flight directly (so that I only had to pay the 145 GBP), that they would cancel the rest of my flight. I'm a pretty reasonable person and hope to receive at least reasonable service which was not the case at all. I will not be using Expedia again and I recommend avoiding them.

In Aug 10, 2015 I booked a ticket from Expedia for trip from HK to Nice to visit my aunt. I booked the ticket more than a month ahead. My schedule was 12 Sept 2015. They CONFIRMED my flight on the same day (ie.10 Aug 2015). My flight was with KLM to Amsterdam and transit to Nice. Arrived on the same day 12 Sept 2015 20:25. So finger cross... but when I online check in on 11 Sept 2015 my flight was changed without anyone inform me. The arrival date even changed to 13 Sept 2015 morning.

My girlfriend was in a bad accident and in critical condition at the hospital. We had a trip to Hawaii coming up and I had booked the flight through Expedia. We cancelled the trip two weeks prior to leaving. Expedia would not issue a refund, only a credit voucher with the airline. Additionally there was going to be a $400 re-booking fee when I went to re-book a flight.

In July, I made a seven leg reservation on Expedia from the US to Cambodia to China and return. About August 23, I got an update to my itinerary that one of my flights has been cancelled from Guangzhou to Sanya. From that time, I have been calling Expedia and China Southern Air about every three days to try to resolve the issue. Expedia has promised to call me back with a resolution about ten times and has NEVER called back.

In April my wife and I booked flights from Hobart to LA departing 29 August, connecting in Sydney. Our first flight was on Virgin and the subsequent flights on Fiji Airlines, who do not codeshare with each other, which meant that we were not booked through and needed to check in again in Sydney. The transit time shown on Expedia's itinerary was 1h 25m in Sydney. Our Virgin flight was on time, so we transferred as quickly as possible from the domestic to the international terminal, which took around 40 mins. Fiji's closing time for their international flights is one hour before so we were too late arriving and were refused permission to travel. Phoning Expedia's customer service line was fruitless. They were no help at all.

All started on the 7 of October trying to get a deal flight and hotel, with Expedia.co.uk. Unlucky they are so bad. This is the time they didn't give me what I really ask for, and they still holding my money. My birthday holiday is about contacting the bank, and trying to get my money back. And I get not answers, and solutions is not fair. This online deals treat customers like this and is not one to help.

I recently booked a hotel through Expedia and found out the next day I needed to cancel it. I went through the steps that were provided in an email to cancel it. A month later, I was charged for the hotel room and Expedia would do nothing about it. They have terrible customer service and were extremely rude. I will never use Expedia again.

I book a ticket on last August by Expedia for travel in American Airlines carrier, from Mexico City to Hong Kong. It was on Saturday, with the free 24 hour booking cancellation allowance means on before Monday midnight. What a surprise. I try cancel online on time. Showing a message saying, "We are unable to change or cancel at this moment. Please contact the number," etc. I try contact that number several times and was unable to reach.

Expedia claimed free parking for the Antonio hotel at LA. But when I got to the hotel at night to check in. Hotel owner Sam ** said there is no parking at all. So forget free parking. There was no parking at all. And hotel owner was very rude and unfriendly instead of offering an alternative he just offered to cancel the reservation. So I didn't have any other option but to cancel and drive 250 miles at midnight. Seems like Expedia advertise unverified information on their website. They should verify before putting any information because people rely on those information. Well I know that I am relying on Expedia information anymore. Goodbye Expedia.

I asked the person booking my trip how far would I be from DC. I kept telling her I needed to be in DC. She kept saying I would only be 15 mins away but what she didn't tell me was I would be 1 1/2 away from DC once I got off my flight. They made my trip miserable.

Numerous telephone calls & wrote email on 18/09/15 in regards to my outbound journey from London to Riyadh on 10/08/15. No acknowledgement of my email. Sent through a complaint through Expedia website to obtain refund. No response.

I booked a flight for my daughter from London UK to Toronto Canada and return for her. We found a cheaper flight that was a direct flight for her. Expedia has a policy that if you cancel within 24 hours there are no charges. My wife phoned in before the deadline and was put on hold for 20 minutes. When she finally got a representative and explained her case they said they couldn't cancel because she was 5 minutes over the deadline. She wouldn't have been over the time frame if they didn't put her on hold. I'm totally confused by this company's attitude. They have now lost my family as customers. Also people that we talk to about our experience.

We booked one night at the Capital City Center Hotel in Victoria BC, through Expedia. When we checked in the clerk told us that she could not tell us what the room cost as it had been booked by Expedia. When we checked out and tried to pay, she couldn't tell us what the cost was because it had been booked through Expedia. On my Visa the next day was a charge to the hotel for $350. 00. This room was very dirty and not worth 1/4 of that. I phoned the hotel and they claimed that the $ would go to Expedia not them. I did get a good result from Expedia when I was finally able to reach their customer service. However I have yet to see the $350 paid back from the hotel. Expedia's charge was $163. I have written a complaint to the hotel. I think it was a scam by which party I am not too sure. However I won't use this hotel or Expedia again.

I booked a trip with Expedia to Houston, TX as a last minute trip (3 days prior). It included flight, hotel, and car. After 1 day into the trip I had car issues and returned the car to Alamo for exchange. Alamo stopped the contract and issued a new contract for the remainder 4 days. Upon check out with the hotel I was only given an itemized bill for the balance of charges occurred during my stay. I asked the desk attendant for the complete itemized bill. I was told that I could not get that because it was an package deal with Expedia and I would have to contact them for that information.

I used Expedia to book an Hotel in Bruges at the end of September (a week before departure). Whilst there I discovered that a prearranged rail strike would stop my wife and I from returning on our final day causing us to leave a day early, costing me £55 for our lost night and calls to rearrange our travel plans. Surely Expedia knew about this and should have warned all customers traveling to Belgium before booking or at least prior to travel. After all they have my email which they use frequently.

I suppose to pay $1.00 for my credit report and I haven't finish my 7 days of free trial. They already charged me $21.95. What a **.

On October 7th, 2015 Travelocity offered a price for The Hyatt Place Charlotte-Douglas Int'l Airport for a total (including taxes & fees) of $103.88. I agreed and booked via customer service rep on the phone. The amount charged was over $150 to my credit card provided. Today October 8th, 2015 they continue to advertise the same rate but will not adjust my credit card.

Since the start of summer 2015, I've booked trips to England, Italy, and Turkey, not to mention several tours. All was well until I booked my trip for Turkey. Prior to booking the trip I did my research of the location and hotel on the Expedia website. The website stated that transportation was free of charge, the hotel has a fitness facility, free bottled water and the room has a coffee and tea maker.

We unfortunately booked a vacation package through Expedia. NEVER AGAIN. I spelled my partner's name to them using Radio letters "A for Alpha", "B for Bravo" etc. They misspelled his name on the flight reservation. I spent TEN HOURS!!! (I kid you not) on the phone over multiple calls to get it fixed. Their "fix" was to spin his booking off into a separate one where his flight was now allegedly booked directly through the airline.

I tried booking a flight online... Went thru all the information such as Traveler Name, DOB, Credit Card informed to book flight. It told me how much it was going to charge to my credit card but when I selected PURCHASE the next screen came up with an error: Need to contact Customer Service. I immediately contacted them & they stated that price was NO LONGER AVAILABLE but I could book it for OVER $60 more. SCAM SCAM SCAM. BOOK HOTWIRE - had NO PROBLEMS with them & got the price I originally was offered from EXPEDIA.

I searched for a hotel in Buffalo, NY and I booked a hotel that I assumed was in Buffalo since that is what I searched. Put the address in my Map the day I arrived and it was in Canada, I have no passport. Called Expedia, on hold for 45 mins, could barely understand her, so I talked with her manager who was rude and said they were sorry and could not doing anything. We asked to talk to his manager and he said it would be 2 hours. We said we would wait, but after 5 minutes he hung up on us.

I booked a hotel/flight package as the prices were really good, and I checked it out on TripAdvisor with all good comments. All went through fine. Then my son decided he wanted to stay a few extra days - so I phoned and was told a huge figure to change them, but he was happy to pay the extra. So we went ahead and booked. I phoned the airline to ask them what they charge to make a change which was a 10th of what Expedia charged me. Upon checking the next day, due to the language barrier, as the staff were all from an Indian call center and hard to understand, I discovered the girl had booked the wrong date. I phoned and was told there was nothing we could do, they would need to listen to the booking phone call and phone me back in 24-48 hours. 3 days went by before I phoned them back, I had to go all through the story again, only to be told that we would have to pay to make the changes, even though it was their fault.

My wife and I along with our friends booked on Expedia for our holiday to the USA flying into Tampa. We found flights to Tampa with 1 stop prem economy for a good price (insert screen shot). We checked and double checked that they were prem economy and they are as you can see. When we went on to see if we could book our seats online the seat were economy. We have email, spent hours on the phone, used Facebook and Twitter. Expedia just would not call back or speak to us on the phone. The only contact I had was via Twitter. I am now at a loss of what to do. I have paid over £800.00 pounds each for prem economy which they will only give me economy which I can book on their site for about £550.00. I believe I have been missold these tickets.

PLEASE DO NOT BUY OR DO ANY RESERVATION WITH Expedia!!! 10 stars if I can give. They destroyed our first day in Cancun. When I was calling Expedia there is an Indian or Chinese guy or lady barely speaking English and you CAN'T understand their language. I was talking hours and hours and nothing happened. In the end they hang up the phone.

I made reservations for my inlaws with Expedia on May 2015, purchased insurance. My inlaws were not able to come due to health issues. The airline, U.S. Airways gave me credit just for my inlaws. They are not transferring the credit to me, who paid for these tickets. And on top of it purchased insurance. If Expedia cannot protect and help the consumers, what are they good for? You should purchase your flight tickets directly from the Airlines. Awful customer service.

Expedia's flight confirmation clearly said, "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation". But when we tried to check in for our Aug 24, 2015 flight from Honolulu to Shanghai with connecting flight Shanghai to Jinan, there was no such flight at all that day! We spent HOURS and HOURS on the phone with Expedia, mostly on hold. Eventually, we were told the Honolulu to Shanghai flight was now rebooked for the following day. When we asked if the connecting flight was adjusted accordingly, we were put on hold again for hours without ever getting a clear answer. We made it to Shanghai where it turned out that Expedia had done nothing to adjust the connecting flight and we wound up spending 4 hours at the airport there trying to sort it out on our own.

I booked a flight months ago and my name changed so I called Expedia and they took care of it or at least I thought. I traveled to my destination without incident. On the day I was ready to check in to travel back home I realized that my previous name was still showing. I called Expedia who told me that I needed to pay $50 to change my name. I called Delta who told me that Expedia could do it without fees. I called back Expedia and they put me on hold and hung up on me multiple times. Four hours later I still have no solution to travel back home. Finally they told me that I have to buy a new ticket to go home! Why would I be able to fly with my current name but then be expected to fly back with another name?? They were rude and couldn't care less.

This is not the first time Expedia offers no help. I paid for a rental car through Expedia via budget. Immediately after purchase I go to car place and they did not have one car, not the car I wanted, but no car at all! I cancelled and I was charged for this, but had to get a car to go to work on Monday (unemployed for 8 months). I needed the car to try to keep off of welfare. I can't rent one now since I was charged for a car no one had. I am screwed. What did I do wrong?

Recently, I utilized Expedia to book two rooms in Bardstown, KY for the annual Bourbon Festival. The only hotel/motel that had rooms open for the period needed was the Downtown Super Inn in Bardstown. I booked two rooms which cost $1400.00. We were to stay 5 days. Upon arrival, I found that the motel to be one of the dirtiest places I have ever seen anywhere in the world. Unfortunately, there was no choice and we utilized the two rooms for the 5 days. In asking the clerk for a receipt, one was provided for each room, which reflected a total of $559.00. The clerk stated that the reason we paid $700.00 a piece was for Expedia's commission, as the rate provided on the receipt is their normal rate.

Needing a room for the 10th of October, less than a week away. I (because of their advertising) opted for Expedia booking me a room the Milford, CT Red Roof Inn. I filled out the required info with the option that I'll pay when I arrive. The reservation was confirmed for different days, accommodations and number of guest. By this time they confirmed my reservation to the tune of $257. FOR ONE NIGHT! Livid and waiting on the phone for the manager of the inn. I called my credit card and blocked the transaction. These ** are thieves in the 1st degree and to the folks who are filing with a class action event bring 'em to their knees.

This company is from hell. They're terrible. There is absolutely NOTHING positive to say about them. Everyone hardly speaks any English. No one can help you without placing you on hold and transferring you to their "support team." Bottom line is, the company's #1 goal is that you NEVER use your money. Zero exaggeration in this post. Worst company on the face of the planet.

Booked a trip to Cancun with travel insurance. Needed to cancel. They refunded the hotel and transfers but said I could only get a credit for the airline (did not explain you cannot use the credit in a new package) and I would be charged a hefty rebooking fee of $200.00 per ticket which would be covered by the insurance. My complaint starts with the lack of advice when it comes to the airline and not allowing the credit to go to a new package with the same airline and hotel booked through the same company, (Expedia). So now I have to rebook each separately and the cost goes up. Next, I have Gold status with them and I want to apply my points to a hotel. Now when I look at the price (which is supposed to be lower for the VIP Gold members, I find I can get the same price or cheaper elsewhere. The only time I can get it cheaper is by applying my points.

Booked round trip ticket from DTW to LGA on American thru the Expedia website. I was wondering why I had 2 separate charges on my card, but the total was in the ballpark for my round trip ticket so I let it go. The scheduled return leg to DTW on Sunday (10-4-15) was too close to the tracking of the hurricane so my son could not take the chance that he would not be back for his important Monday am classes, and wanted to change the flights. So the fact that Expedia booked a round trip ticket as 2 separate flights made the change, fee go from $200 to $400 dollars and the fees greater than the price of a new ticket. From my experience I may go on their website, but I will book directly with the airline. BTW, American customer service stated "I don't know why they booked it like that" - 3rd party, so no refund. I ate $360.

We made a booking for flights only on Expedia, while making the booking the banner boldly displayed on the website said that it allowed free cancellations within 24 hours. Within 1 hour of making the booking we tried to cancel it through the website, website said unable to cancel. We had to call customer service, waiting time on calling was 20 minutes, due to time issues, we had to call back 12 hours later.

Every morning I got a call from a phone number that I do not know. I answered and it says "it's expedia," trying to advertise a vacation package. It says to press 2 to remove from DO NOT CALL LIST. I did but every morning, I kept getting phone calls from a different number. I do not know how they got hold of my number and how to remove my number from their list. I spoke to a representative and when I was still explaining what happened but she hung up the phone. This is very annoying as they kept calling during my working hours.

We used Expedia to book an internal return flight with Thai Smile from Bangkok to Phuket in February 2016. We have now had an email from Expedia telling us that Thai Smile have changed the flight times and we have been given new flight times that are over an hour earlier. We will find it very difficult to make the flight. We have contacted Expedia to ask if we can have a later flight time and they have told us they cannot do anything at all to help, we have no choice but to accept the change. We cannot change the times to suit our needs and Expedia will only refund a small amount of tax if we cancel.

After years of using Expedia, I must state the customer service I received tonight will prevent me from using Expedia in the future. I learned my lesson never to trust them again. After being put on hold for 40 minutes waiting for a supervisor, I was told that the Expedia system is not perfect. Glad their own employees admit it, but told that it is like buying chocolate (made me laugh and angry at the same time, but it did not help). When you buy chocolate and come back later and buy more chocolate, the store clerk doesn't know that you already bought chocolate. Not sure what point she was trying to make (except after making an airline booking through Expedia, I should not expect Expedia knows the details) and made it clear Expedia's computer problems were my problem.

For the past two days I have spent over seven hours with Expedia telephone agents trying to figure why they held over $300 out of my account for an airline ticket that they canceled. On Tuesday I booked an airline ticket for my brother, but didn't realize it was canceled until I called my bank to make sure the correct funds were taken out. Partial payment for the ticket was pending to my account. I could not figure out why they would take out a partial payment, so I called Expedia. I was informed that my reservation was not in the system and they had no knowledge of me making a reservation since I could not provide them with a transaction number.

A trip to celebrate my birthday with my kids is now going to cost me the full price of booking unless I decide to drive 4 hours into hurricane conditions. No refunds, no rescheduling - well, they will reschedule, but I will have to pay for both trips! They claimed the hotel hung up on them, then disconnected me after being on the phone for 45 minutes on good. So, I called back, in tears now, and there is no record of my previous call. So, I go through the whole experience again. No answers except that they did their best. I will never book online again. And I will warn everyone about Expedia. Now I will still have to take personal time off to not be on vacation and still pay for it! Happy Birthday to me! Disgusted. How can a hurricane not be a good reason to cancel?

On 18 September 2015 I booked accommodation in Florence, Italy on the Expedia site. The cost of the accommodation, 330 euros was immediately debited to my bank account. Three hours later, I received an email from the owner of the accommodation declining my reservation because someone had booked it before me and the owner had forgotten to update the website. I was advised that I had to seek a refund of the amount I paid directly from Expedia. I immediately emailed Expedia and was told that I had to wait 30 days for my claim to be processed. Given the circumstances, it seemed very clear to me that a refund was in order, however I am still waiting. Meanwhile, I have had to pay for alternative accommodation. This experience has taught me that alternative sites which provide a facility for reserving accommodation without having to pay upfront are the way to go.

At the time of my booking I was debating between a few of the travel sites but decided to go with Expedia before since I have been loyal there for years, have points, and they had a price match guarantee. I found an exact match on multiple travel sites both of which were lower than Expedia's and I thoroughly compared all the fine print. Booked with Expedia and submitted my price match which was advertised to get a response within 48 hours (that was on August 2nd). I got a response the next day, denying it because they needed more information (and they are incapable of looking it up).

On 9/27/2015 Expedia emailed me to notify me of changed travel arrangements that I had made on September 6, 2015. They notified me that my flight to Green Bay arrival time had to be changed from 9:35am on December 17th, 2015 to after 6:00 pm that evening. I informed them that this was not acceptable. Expedia put me on hold for around 30 minutes and researched other flight possibilities and then said there were no other options.

I booked a very expensive Thanksgiving trip from California to New York on AA, carefully choosing my takeoff and arrival times and paying extra for preferred times with short layovers in Phoenix. I then called AA and used miles to upgrade the whole trip to first class. A couple of weeks later I got an email from Expedia that AA had changed the return itinerary and if I was willing to accept the changed itinerary just click the box.

We booked a package thru Expedia for a rental car and hotel and they charge our credit card asap once the booking was confirmed and all we need to do just pick up the rental and check in to our hotel. When we arrived in Salt Lake city airport we checked our car from Hertz, sign the agreement and the guy at the counter said, "We will hold your $200.00 deposit and when you return the car you will get the refund back."

Expedia has been the cheapest, ok-quality and customer friendly company until it merged into a travel-monster and started losing big on competition. First, they outsourced completely to the Philippines, Peru, etc., and getting through to their Nevada HQ is impossible. The staff in foreign offices seems to be trained to lie in order to hold on to their jobs, and they graduated the fraud-trade with the highest GPA. I have quite a few examples to present:

Have had the most bizarre and disappointing experience with Expedia. Booked a ticket and had to cancel in 24 hours - the confirmation of that cancellation never showed up. When I called the company they said they would have to bump it up to the corporate level - one week later no response. When I finally spent an hour waiting on the phone today, I got the corporate bouncers who kept repeating that I had never been on the site to cancel and refusing to explain why they did not respond to my report that the cancellation had never been activated. So now, they refuse to honour the much advertised booking cancellation feature. And the cancellation charges are half the price of the ticket. Not even willing to give a full credit. Shame on Expedia. Who else has had this experience? I am going to warn others about Expedia.

Do not use Expedia to book flights, hotels, or car rentals. They do not want to help customers that have an issue. They try to pass you off to the airline. Spoke to several supervisors and not one wanted to help. Those supervisors are Joe ** and William **. William told me I would have to call back to corporate when they were open. The voice recording I got when I called said my booking could be cancelled and a full refund but they would not honor the refund even though all I wanted to do was change my flight to an earlier flight. Horrible customer service and I will never book with Expedia again. Will also make sure my friends and family never book with them again. 1 star because I had to choose something.

I used them once before with no issues. However, this trip, While trying to make changes to my itinerary, it became a nightmare. I accepted fees on the flight change but while trying to book a car and hotel, my original dates were in their system and came through on the car and hotel booking! Hotel is NON CANCELLABLE! Luckily the car rental could be changed.

I booked a flight from Melbourne to London, return. I made an error in my name spelling and needed to change it... which took several conversations before it went through. I wanted to leave a week earlier and have now spoken to numerous staff who continually lie. Promise to return my call the next day, giving various implausible reasons for the delays. But promising that "they" are the person who will sort it out... they NEVER call back.

I was a group leader for a cruise that we booked through Expedia for Norwegian. Eight rooms were booked but it was a total of 15 people and I needed at least 16 people. I tried very hard to get more people to go on this cruise. Finally about a month before we was leaving I got three more people which means I needed a ninth room. This would qualify me for the incentive that either Expedia or Norwegian would give me. I called Expedia to book this room but there was no availability. I called several times to see if there was anything available.

I asked for a refund because the hotel both the lobby, the exterior (overflowing trash) and the room were in dirty and in outdated condition. The carpet and bed linens looked over 30 years old. The room smelled badly and there was a big black hair on the bathtub. The room next door had large holes and tattered curtains. The lobby walls were scuffed and dirty and the lobby rug was terribly stained. I returned to the lobby immediately and explained I had to find another hotel to stay in that night as the overall condition of the hotel was unacceptable for my family. The hotel told me that only Expedia could determine if I could receive a refund.

My daughter's first flight, of two, was delayed due to a mechanical issue with the plane. This delay would cause her to miss her connecting flight. When I called Expedia to see if we could get her on a later 2nd flight, they all but laughed at me. I was actually told that it was not their issue, and that it was "a minor issue" and of "no concern". They said if my daughter got stuck at the airport where she was to lay over until her 2nd flight, and she actually missed the flight, we would just need to drive the 5 hours to pick her up and bring her home... or... we could pay a horrible fee to "attempt" to change her ticket. I said I was not paying a fee for something I did not cause/choose.

The hotel room was horrible. I suspect the rooms set aside for these reduced rates are substandard.

I was trying to book a room for my upcoming trip to PA. I looked for a room for Aug 14-15. I gave them the money and realized the dates were wrong. They sent me a confirmation #. I used that to try and cancel the reservation. I didn't feel good about it so I called someone in Expedia reservation and they brought up the transaction and he said he would cancel it. I went on My trip but I had no access to the internet for a month. When I finally saw it was never taken off my card I called Expedia and they said they weren't responsible and the hotel kept my money. I was told they have no record of anything. I think someone is lying cause I'm not.

Trying to get detailed receipt for hotel stay for my expense account and IRS record. They just send me an email telling me they charged amount total with... called back and was on hold 20 min while they fabricated a receipt. DON'T DO BUSINESS WITH THESE PEOPLE... They precharge your card and don't give you proper receipts.

I had recently made an airline booking on Expedia. I was forced to change my reservation two time unfortunately. Every time I call Expedia I would have stay on the line for over half an hour. In one instance I had my headphones on, and finished my entire gym class before being able to change the booking but I would say it is fine it happens. What is unbelievable is every time I call and stay in hold and the line got disconnected I have to call again and put through to new representative who would still make go through the same conversation. Nothing is saved seriously!! Anyhow, after staying at the phone for almost an hour, my credit card was charged five times! I was told to wait for these soft charges to return. I wait and wait, finally it is reversed but guess what? Two transactions are reversed and one was only half returned.

I am very disappointed with the customer service support we received between Expedia and Icelandair. We had booked 40 people with flights to Iceland and 6 of our artists had to be cancelled. We were passed back and forth between both companies with neither one wanted to help us with this situation and neither one was willing - refused a refund and even refused us credit for future use or to transfer the tickets to other guests. We have lost $3800 because of this and it is very disappointing when we can guarantee these sales annually plus more as our event grows in size. Unfortunately, I will no longer do business with Expedia on a personal or professional level and I will not recommend them to my clients, friends, or family members.

We booked 4 air tickets on Turkish Airlines from Singapore to Geneva traveling in June from Expedia, but subsequently discovered one of the air ticket the Christian name was wrong as both our sons’ tickets had the same Christian name, that of our younger son. We were very sure that we input the correct names. We had checked carefully all the names before submission. We raised the issue to Expedia and they had their operations check the back end input screens. After several more calls and emails, including escalation up the ASPAC chain, we were advised after more than a month, that the screenshots were no longer available and therefore the source of error could not be clearly determined. In the meanwhile we had to cancel the air-ticket and re-book. On cancellation, we requested a refund of the taxes/fees component, in line with industry practice and also per our call discussion with Turkish Airline office.

When you book a rental car with Expedia, they charge for insurance but the rental car company does not know about and also charge you. When you find the issue and call Expedia they tell you that you will be reimbursed for the charge. However, they never do it as when you call again days later without receiving any refund, they tell you that no refund was requested and you need to start a long process to allow them to analyze if you are entitled or not to a refund. They are masters in charging you for things that they should not and in not solving your problem and make you tire and giving up. Is a very unethical way of making money. Be alert and avoid using Expedia.

Made a tentative reservation with Expedia because they said it could be cancelled by 9/14/15. When I went to cancel, they charged me for one of the nights. They said they charged me because "although they do not charge a fee, the hotel does." It is a bait and switch. I will NEVER book with them again and I hope you don't either. They lie! How do they stay in business?

On Saturday, Sept. 12, 2015 we contacted Expedia to book us a room for one night in Camarillo, CA. We did not access their website, so we didn't have access to any of their Hotel reviews, but we booked our room through an agent on the telephone (who was very clumsy in booking our room; she was slow, so one of the rooms we wanted got literally booked by someone else while we were on the phone).

I booked a week on Expedia San Antonio Airport. Needed to return the car early, called Expedia. They said no charge for days not used, but that was not true. In the very fine print Dollar does charge. Why hide it? To be misleading, that's why. 99.9% of car rental agreements the customer is not charged ahead of time and only for the days used. If they were going to be different, they should not have hidden the details. This comes on a long list of issues... so never Dollar again and never Expedia again. Life's too short!

We canceled the trip two weeks in advance and no refund on the United Airlines flight. $850 for two of us from San Diego to Eureka CA. Spoke to August and his supervisor Hera. The online cancelation did not get registered. I recognize a 10 or 20% fee would be par. But full amount? Unethical. They said a voucher could be used with a $400 fee if used this yr. That really sucks because the web page says "cancel any time". Yeah right and still pay. United sucks and if you search YouTube you can find the great video called "United breaks guitars", it's a country song, I do not really like CW, but the song is right on and pretty good.

I booked reservations at a hotel in Panama City Beach for 4 nights. After the first night because we arrived late and were ready to go to bed we stayed but decided to cancel the remaining 3 nights. I was told by the hotel that if I checked out that I would still be charged on my card by Expedia. I called Expedia to confirm this and was told that even though the hotel would not let us cancel that we would be refunded by Expedia, that Expedia would take the loss. I asked him to make sure before we checked out to go to another hotel that Expedia was going to reimburse me and I should allow 5 days for the refund to show up on my card.

I booked a hotel through Expedia while attending a wedding. It was located in an upscale town off the expressway. However, it was a run down dirty, creepy place with what appeared to be blood and human tissue on the bed mattress cover. I spoke to Head of Housekeeping, who assured me things would be in order when we returned. Nothing was done. I wrote a review to Expedia. They rejected it. I re-wrote it, eliminating the reference to gang-bangers. (I am from Chicago and certainly know the difference from kids hanging out to gang-bangers smoking weed and drunks drinking in the parking lot.) They rejected it again. I wrote another and just received another rejection, almost 2 months after the visit. It is obvious to me that the reason that my friend and I (64 & 72 year old women) ended up at this dive was because Expedia Reviews are lies!

I booked a flight to Lax out of EWR 9/24/15 back 9/29/15. Since I had an MCO I needed the help of the agents. Their agents do not listen to customers. Took 6 hrs. I never received the ticket for the flight. They emailed me ticket from 10/29/14 instead. They want their customers to pay for their mistake. Stay away from Expedia. Kayak and CheapOair provides customer service and Expedia does not. If there was negative star rating I will give them negative 10. The cancellation of the flight is clear on the automated. When asking the agents and managers to dial in so they hear what I hear, they simply do not listen or in the case of the manager from their home office Blanca simply hang up the phone on the consumer.

Bought airline tickets to SC and bought the travel insurance in case our plans changed. Now I can't get a refund. Can't get a human on the phone. Email them the cancellation charges promise a refund in 5 business days. Nothing. Do not use them. Do not buy the travel insurance. You will not get a refund. I am out $500.00.

Me & husband booked our holiday to USA. The hotel the company sold us (Expedia) wasn't in any livable conditions, e.g. Air conditioning sounded like a washing machine (we couldn't sleep the first night!). We decided to leave our 11 day vacation after 5 nights. We had to pay for our own return flights & hotel somewhere else for the rest of 6 nights. After speaking to Expedia on 5 different occasions, no one seemed to be bothered and not refunding half of our holiday. I got shouted at by the customer services, they put the phone down on me, no one returned our calls or emails. Please avoid this company (Expedia) if you looking for a stress free, relaxing holiday!

I booked a trip to the Bahamas staying at The Reef hotel in Atlantis through Expedia. Because their system was down one day I had to book my flights the day after I booked my hotel, which meant I didn't get any discount off the hotel that they claim you get after booking a flight. (I never complained about this, just figured that things don't always run 100% smoothly, it wasn't anyone's fault.) I originally booked a studio room, but called back four days before travel to upgrade to a suite. I was on the phone for 45 minutes while the representative supposedly contacted the hotel and updated everything. I was told that everything was all set, I was sent the confirmation email and I was charged a little over $1200 for my upgraded room.

Although we found a package for a cheaper price on Priceline ($1527.55), we chose to purchase it with Expedia due to a positive prior experience we had with it. The Expedia price was $1713.38 and the customer service rep Paulina assured us that we qualify for the price match and that the refund process will be easy and smooth. Paulina finalized the itinerary and transferred us to the financial department that handles price matching and refunds. The representative of the financial department told us a different story which was later confirmed by his supervisor. They explained that to receive a price match we need to submit an online form and the company will decide if we will or will not receive the refund.

On 9 August, booked & paid for Jetstar flight Melb-Brisbane for 19 Aug ($115), Tigerair flight Brisbane-Melb for 30 Aug ($107) & Travel Insurance ($10) with Expedia online, total price $232.50 - this was paid with my credit card. On 14 Aug. when printing out my itinerary, l noticed it read Tigerair 'failed' (in other words, l was no longer confirmed for that flight without any notification). l immediately rang Expedia & they put the blame on Tigerair, who then blamed Expedia!

Reserved 2 nights 7-8 Aug and 8-9 Aug 2015 for 1 single room in Paris - Hotel Du Printemps. Due to some personal reason I have to cancel the reservation on 7-8 Aug (1 nite only). Website indicated that "Cancellations or changes made after 11:59 PM (Romance Daylight Time) on 05 August, 2015 or no-shows are subject to a hotel fee equal to 100% of the total amount paid for the reservation". That means if I cancel the reservation before 11:59 pm on the 5th there will be no charge!!! And I cancelled it on the 4th Aug and an email confirming the cancellation received at 2am on the 4th Aug. But when I check my credit card statement 2 weeks later. The charges is still there.

I bought a round trip flight for my mom from Kiev (Ukraine) to SFO and back. Entire ticket was prepaid back in May. She flew back on September 5 and had a connection in Frankfurt and Munich. During the ticket purchase - nowhere did it say that and NO warning showed up and the transit visa is required to catch a connection in Frankfurt. On the itinerary the connection showed that she flew in to Terminal 1 Gate 22 in Frankfurt and departed for Munich from Terminal 1 Gate 17 (keeping in mind that her final destination was Kiev). This was a Lufthansa flight operated by United from SFO.

On Sep the 6th '15, after coming from 12 hrs hard work from a restaurant I booked online a Hotel through Expedia.ca. I got the confirmation that Best Western has reserved us one room for $265.49. I took my kids and my ill sister to go away for a night. Once we reached the hotel around 12 midnight. I was informed there is no room available. He called Expedia to find us another hotel around that area, but there was no luck. After all when I called them, the manager propose me a compensation of $50. I refused that because I spend more than $50 on gas only, not to mention what we went through after leaving there. I do NOT recommend Expedia for anyone.

Was booking a trip to Cancun for 6 days for 1394.00. When I entered my card information there was a delay and said there was an error and to try again. I tried again and same error message. Something in me told me to check my bank account and sure enough 958.50 had been charged twice! That amount doesn't even add up to the cost of the trip. I called my bank immediately and they placed a "watch" on my account and submitted a dispute for both charges. Since they were both still pending they could not stop it. I then called Expedia (which took over an hour to get a live person).

Booked British Airway ticket through Expedia in early June. In end July, was told there was a schedule change. An email was sent to me proposing an alternative schedule or a full refund. Initially, I did not wish to go through the hassle of booking a new ticket (and by then, air tickets would have risen a bit), so I rung them up and asked them to see what they could do to find a better alternative. They were unhelpful at first, saying the alternative schedule was the best they could do, nothing else. But eventually said they will check and get back to me 7-10 days. This was after I called a few times speaking to 3 people.

I had an emergency come up. I booked a hotel room 9/8/15 with Super 8, 550 National Rd. Vandalia, Ohio through Expedia for 7 days at $424. I went to check in and they asked for an additional $10 a day making it $70 for my dog. I had no more money to pay, besides, Expedia did not tell me that there was going to be an additional fee for my dog and their website had no mention either. I called Expedia (1-800-397-3342) and explained the issue to Japey, Operator # ** with Expedia and asked for a complete refund. Expedia only was willing to give me a partial refund. I find that totally unacceptable. The error was on their end, not mine. I paid with my debit card.

Planned trip on Expedia.com and when I tried to purchase my package it stated there were problems with the airline ticket and to call Expedia. I spent the next 2 and a half hours on the phone with a lady named Alex who had me on and off hold as she searched for a flight all the while unknowingly charging my account over $8,000.00 and still no honeymoon package for me and my wife. I type this while I AM STILL on hold waiting for customer service to return my charges. Total time on phone today thus far: 3 hours 24 minutes and 54 seconds, STILL no vacation package but over $8,000.00 less in my account. Called and asked to speak to manager but they were "in a meeting." On hold waiting for customer service... Great job Expedia...

I recently booked a hotel through Expedia for a wedding I was attending. I found out within minutes of the booking that my mother already booked a room. I immediately called Expedia to cancel the reservation I made for a refund. The agent I spoke to said he would have to call the hotel to verify that a refund would be possible. He put me on hold for what seemed like forever. When he came back on the phone, he told me everything was okay and that I should receive the refund (close to $150) within 5 business days. 5 days passed and I never received the refund or any confirmation of the refund at all. I called Expedia again and explained the whole story to another rep who originally told me they couldn't even find my reservation in the system. Once he did (after literally an HOUR), he told me a refund could not be made.

I have used Expedia in the past ordering lots of vacation packages and earn their reward points. Last week I ordered another trip and try to apply my points but they don't allow. They said points are for hotel only and not package deal. So what is the purpose of collecting points. I called them and wanted to reverse my points that I have applied (but could not use). They said they can't. I asked to speak to a manager they did not transfer. I strongly not recommend to use Expedia and definitely do not try to call their useless customer service line.

I've used Expedia for years, and never had a problem. Recently, I've had two unfortunate issues and will use other services from now on, but more than likely, I will book directly with the airline. While travel aggregators are very useful in research, using them to book can be problematic. Booked/paid for a flight through Expedia, and then when choosing the seat, could only choose 'upgrade only' seats, adding significant costs to my flight plan. After trying to resolve via email, they just responded w/ boilerplate text. I'll probably only book my flights directly from now on, and here's why:

Horrible..... I have used Expedia before and so when we were planning our vacation I told my wife "let's use Expedia." The worst decision ever! We planned months out to go to Hawaii, my wife's dream vacation and what we had saved for years. When we arrived the room we received was not the one they showed on Expedia. The suite at Courtyard Marriott had stains on the floor and chips of paint on the wall. It was horrible, and when we complained the manager completely understood and said she would give us a complete refund and not take a dime from anyone. When we called Expedia, they told us repeatedly that they had to get it cleared from the hotel. We went back to talk to the manager and she said that Expedia had called her 6 times and every time she told them, that she understood and wasn't going to keep a dime.

I booked a car and had to cancel because the legislation had recently changed and the driver needed additional documentation. I HAVE BEEN WAITING FOR THE REFUND SINCE THE 25TH OF JULY! Naturally Expedia’s website didn’t mention the new legislation. I cancelled the booking over the phone with an agent, who took my full bank details, name and information, gave me an “internal reference for the refund” and assured me that the funds would be back on my account within 7 working days. Since I have sent 5 emails to the customer service, getting two replies assuring me they forwarded the issue to the concerned department and that they will get back to me at the earliest. I have also called around 15 times, was put on hold for over three hours. I was very disappointed to notice that it was taking so long to contact the refunds department, when someone would answer the call within seconds at the sales department.

I am writing to complain about the extremely bad experience I had with Expedia. I booked a flight via Expedia. When I arrived at the airport 3 hours before departure, I was informed that my flight was canceled more than a month ago. Yet, I have not received any notification (email or call) from Expedia informing me about that. After spending more than 4 hours on the phone with several Expedia representatives, I was not provided a solution to my problem as Expedia kept putting the blame on the airline. I ended up missing my flight and Expedia refused to reimburse me. I have never experienced worse customer service or have had to deal with a company who obviously does not care about its customers. This is the last time I use Expedia.

I booked a night getaway through Expedia. They recommended Days Inn in Branford CT. Made the reservations and when I got there went to the room (152), it smelled like old cigarettes, musk and whatever horrible smell that could possibly be thought of. Went to the desk to request a new room, was told that I booked a smoking room when I don't smoke and I don't like the smell of cigarette smoke. They reluctantly switch my room (156) to a supposed non-smoking room and that one smelled the same way, carpet was stained, bathroom was dirty, what looked like blood stains on the back of the door. When I complained a second time I was told there wasn't another room available and I wouldn't be able to get a refund.

My daughter purchased round trip tickets with these guys for her friend to fly in and see each other before college starts. Turns out after seeing cheap flights she would fill in all the info and at the end she would see the prices were not what she picked. So after several attempts she finally got a price she liked but it was after twelve at night and she made a mistake with the first name. Typo. She caught this when they sent her the itinerary. We contacted Expedia a few times, this was over seven days. They said the United Airlines would not allow them to correct it but American would for 25 dollars. So I finally contacted United personally, in ten minutes it was corrected. When I called back Expedia and told them United was good, just need American to fix the first name correction. They took my credit card info for the 25 dollars and would call me back with the corrections.

International Bluegrass Music Association -- Wide Open Bluegrass festival in Raleigh, NC. I had wanted to go to this for some time, so immediately after last year's event, I called and made a hotel reservation through Expedia for a hotel right in the middle of the festivities so I would not have to travel once I was there. I called to check on the reservation several times through the year. All was good until I got an email yesterday (less than a month before the event) declaring that the reservation that I made almost a year ago could not be honored, and that I had to be relocated to another hotel.

Booked a flight July 31. Had to cancel Dec. 31. Flight was for March 14. Expedia blames Jet Blue for dictating when credit expires, supposedly. Jet Blue tells me because I booked through Expedia they have the expiration date from day of PURCHASE as their company policy. Looked at customer service section of Expedia to see credit policy. Not a word about date expiration for credit. Thats right, the CUSTOMER SERVICE area of their site.

I spent a long time booking a ski vacation for my family in Mt Tremblant. Having been to the resort in the past, I knew exactly what I wanted. Skiing, breakfast and rooms for a family of 5. The agent assured me this was what I'd get but the minute I saw the return email, I saw she got it all wrong but still charged my credit card. It took over an hour of me on hold with another agent and ultimately my credit card company to get this resolved. I asked to talk to corporate to see if they'd make good on the original offer. Unbelievable. They put me back on hold for 20 minutes only to tell me that due to high call volume, there's nothing they can do. Awful experience and company to deal with.

Expedia is a scam. I booked a flight with them. The airline changes the time such that I would miss my meeting if I took the later time... So I canceled and booked a different flight. I got credit for my first flight that was canceled because the airline (NOT ME) changed the time. I was forced by Expedia to pay a $200 change fee... Are they kidding? It was not my fault that the time delay (which by the way, was a delay of 8 hours) such that I had to do another flight. NEVER USE EXPEDIA. And to get the credit, it takes over an hour for their people to book you.

I put together a trip (flights and hotels) with Expedia's website. When I clicked "book now" and put in my CC info for payment, it said, "We can't take your booking now, please retry your search". So I screenshot the current page with the quoted was MUCH higher. Customer service told me to book at the higher price to lock in the seats on the flights and that Expedia would refund the difference and give me a $50 voucher. THIS WILL NEVER HAPPEN! I have provided them with everything they need and have requested. Each time I make contact, I get a new person who has no idea about my issue and all they want to do is throw up more obstacles instead of paying the promised difference.

Their customer service sucks. Their representatives are rude and unprofessional. And they're doing a cheating business. If they tell you that as an Expedia member you could earn reward point, you should NEVER believe them. When you come back from a trip to call Expedia to claim your point, you have to call a special call number which is never answered.

Waited for 4 hours to talk to someone. Given no satisfaction, their attitude is it is all the consumer's fault. I take part of the blame but they take none for their system design saying it is a system problem, not their fault. Basic issue - I entered the dates for when we wanted our trip and their webpage for some reasons gives other dates as well. I didn't notice that and my dates were not usable as they were.

My flight was booked under my maiden name. When at the airport to fix the problem had Expedia on the phone for 1 1/2 hours with the JetBlue booking representative and Expedia still couldn't help us. They said it would take 2-3 hours. I had to book another ticket under my correct name (to match my passport) and when I tried to get reimbursement for the ticket not used under my name everyone said it's not covered. What is the purpose for us paying for Travel protection if there are exclusions? We were never made aware of them. And it took exactly 3 days, 7 phone calls, dropped called, several supervisors. Who could not get to their supervisors, because they are not reachable to consumers? I find it very funny that they can make profit off of a consumer’s purchase, yet when a consumer needs help with that purchase, if there is a problem, no one is there to help them.

My wife booked an international flight through Expedia. 3 days before departure her father was admitted to hospital with a serious heart condition that looked bad and required an emergency operation. She decided she needed to cancel her flights to be with her father. We contacted the airline directly who were very helpful (Qantas) and offered a full credit or refund but this had to happen through Expedia.

My husband and I were directed to this Inn by Expedia. We found it extremely marginal. The bathroom was unhealthy. We blindly signed in for 3 nights through Expedia. We hated returning to spend each and every night there! We told the staff the water in the bathroom was leaking all over everything. The under sink cabinet was screwed shut. The floor of the bathroom was dropping which told us it was wet, and the bathroom had a repulsive odor consuming the whole cottage! We alerted the staff to the problem immediately but they did nothing about the issues. We were so happy to be leaving this place.

We originally booked Viceroy Resort through Expedia.com in Jan/Feb time. We planned to travel to the Maldives for our honeymoon in September 24, 2015. We loved that the property had spaced out villas that were not cramped together like the other resorts. We saw many rave reviews about the service and experience. We decided this would be the perfect honeymoon location.

I booked a HK hotel via expedia.com which automatically pop out a page otel.com. After filling in my details I realized that it is not expedia.com that I intended to deal with, I closed the otel.com site. Within a few seconds, the expedia.com showed the booking for the same hotel for the same dates. I then completed the transaction. When I checked my confirmation e-mails, I found both otel.com and expedia.com made a double booking. I called expedia.com who replied that I can ignore the otel.com being their associate company. I also checked with otel.com, the staff asked me to deal with expedia.com. So I got stuck between expedia.com and otel.com when I realized they made a double booking. On checking in the hotel, I was told that both expedia.com and otel.com will charge me. Both companies charged me the same amount now.

I called Expedia to request cost info on a flight change. The person I spoke to although quite pleasant was constantly placing me on hold for "2 minutes" to check each individual item, e.g. cost, then availability, then time of departure, then time of arrival, etc., and to ensure she was "looking at the right screen." I got frustrated as each "2 minutes" on hold was actually more like 15! I have currently been on the call for 48 mins and I have still been unable to receive final confirmation and make payment. I will not book through Expedia again!! Customer service reps clearly require training in their systems!

Not only are they praised for being the best for absolute NO REASON. They are the WORST. I have been on hold for over 45 minutes trying to extend my ticket by one day. They are giving me a BS reason that I cannot do it because I used a special rate when I booked my flight. When I first called, the rep I spoke to told me I need to call Lufthansa. When I called Lufthansa, the rep told me that the ticket is a restricted ticket and that I need to call the agency I booked it from bringing me back to SQUARE ONE. I called Expedia and it said minimum wait time was 2 minutes which I was fine with. 15 minutes passed by and FINALLY someone picked up!!! ABOUT TIME!

Well I have to say it's maybe my own fault for not reading any reviews about Expedia before I planned mine and my husband's flights through Expedia. I just booked the flights two weeks ago and already had a major change with the airline flight. Expedia emailed me to please call. It was urgent that our flight has changed. I called and after being on hold for 20 minutes the woman that I was speaking with (who could barely speak English. She had such a thick Indian accent I could barely understand her) that she had to switch me to her supervisor because she could not confirm the new reservation which had changed and made our flight eight hours earlier.

We recently booked the CityNorth Hotel in Ireland under Expedia's description of being in Dublin. Today we booked in only to realize after a worryingly long drive it was in a different county of Meath.. 40 minutes away. Trusting Expedia we didn't check maps only write ups from hotel. :/ Stupid I guess. My issue is Expedia advertise the address as Dublin and it is not.. it is Meath. I called Expedia who said as we had booked in already there was nothing they could do. OMG. Ridiculous. You mis-sold and mislead us. Thank you for your lack of help and ruining our 2015 break.

Booked a package deal with them. When we arrived at the hotel they didn't have a room for us when we returned. 4 emails and 3 phone calls and still no response. Not even an email to say we are looking into this. Very lazy I suppose. Once they have your money why would they bother. Bad attitude.

I made a rental car reservation with U-Save through Expedia. As I walked out the airport at night, there was no shuttle bus for this company. Called the phone number of the rental car company, it was a voice mailbox and nobody answered the phone. Called Expedia, they could not get the company neither. I ended up renting a car from AVIS without reservation. It costed 5 times more than online reservation! Don't understand why Expedia allowed such bad car rental company advertise on its website. NEVER use Expedia to rental a car.

I wish I could give them 0 stars. I called last night and spoke with Tom at customer service. I advised him that I needed to cancel my hotel Reservation because of some financial hardships. He said he would contact the hotel to get approval for the cancel and that someone would call me today. That never happened so I called them again and they apparently have NO record of my call. Then they tell me the SAME thing, that they will have to call me back tomorrow. I requested a supervisor and he said the same so I requested his supervisor and she said she was corporate office.

I booked hotel in Tijuana Mexico. When I arrived hotel said they had nothing from Expedia and they were full. We arrived at about 9 pm which ninjas told Expedia rep. We then spent 2 hours finding hotel. This messed up our whole evening. When I emailed Expedia 3 times I got no response. Then called and was told they could not contact hotel. But would call me back when they do. Today I got reply to say the hotel is denying a refund. I say "show me where I booked" in which they don't have. As far as I am concerned I booked thru Expedia. They should take care of it but seems they don't care and take your money.

I was given incorrect terminal information on my itinerary. My 2 children and myself, after trying to reach the correct terminal, missed the flight. Expedia.com Customer Service chastised me, had me photograph the itinerary and send it to them to prove the error so they could proceed to help, then put me on hold, and disconnected me. After several calls, and hundreds of dollars in phone fees, refused to re-book or reimburse me. They basically told me I should have run faster to the correct terminal with my children. I had to borrow money to re-book, and as of today, August 30, 2015, am still not home. This entire experience was traumatizing to myself and my children.

I had received a call from Expedia to call them about a flight change. My departing flight was cancelled. I requested to be issued a refund since there was no suitable alternative. I was informed that my return flight could not be refunded since it was a different airline. I was told a credit could be issued. I accepted the credit. I went to use the credit and was informed that I would have to pay a total of $400 to use the credit. This should have been disclosed at the time of the arrangements, and not after. Had the agent disclosed this, I would not have made the arrangements that I did. Very deceiving, leaving out information like that. I called to speak to a supervisor who was less than helpful and it is very clear that customer service is severely lacking with this company.

We just booked a package deal to Orlando, FL. When choosing our hotel we decided to upgrade our room for an addition $11 per night. When I did so the price obviously increased. However, when we got the confirmation email the upgraded room did not appear but the increase in price did. This is where the absolute worst customer service I have ever experienced in my life begins. Getting through to someone to talk to is an hourly, hourly struggle. When you get through you are put on hold forever to the point you know they are not coming back or you are disconnected. I think maybe the customer service reps (plural) have a hard time understanding English.

Expedia erroneously canceled my 84-year-old mother-in-laws flight and won't make it right. She planned to come see her grandchildren and we would take her to a baseball game. They canceled her itinerary and won't rebook it. Probably because it's now over double the cost. It's hard to get any response, via email/twitter/conversations/etc. We are so sad and can't believe a company can do this with no repercussions! Oh, they did say they would give us a $100 credit and they didn't even follow through on that.

On the website and after speaking with the guy for 5 hours and being left on hold for 45 minute periods... They failed to mention that my hotels were all non-refundable and that my hotel was in the middle of nowhere and that the 'hotel pick up tour' that I ordered for over $450 DIDN'T APPLY TO MY HOTEL. I am pissed. Never ever booking with them again. We wasted €60 on a taxi that took us to the pickup location.

I have been a customer of Expedia.com since 2012. I booked a round-trip ticket from Istanbul to Chicago with the itinerary number **. Before the date of my return flight (on June 15th, 2015) I called the customer service number 1 877 787 71 45 to change the date of my return flight. The customer representative told not to change the date of my flight, because if I change it, he said I have to pay more. He advised me to cancel my flight so I can use the remaining credit in my future purchases from expedia.com. After that, I received an email saying that my flight is cancelled.

Expedia reimbursed us completely for a cancelled Alitalia route. We got the help handling the claim from the Better Business Bureau. We were traveling to Austria for our daughter's wedding and bought a ticket Bogota-Caracas-Rome-Vienna and with return Vienna-Paris-Caracas-Bogota. Tickets were purchased in February and the trip was in June. In the meantime, Alitalia cancelled the route from Caracas to Rome and neither Expedia nor Alitalia told us about the cancellation. When the day came and we got to Caracas and found out that Alitalia had cancelled their Rome route two months before and had to be sent to Bogota in the return Avianca flight.

Expedia does not give a confirmation page for charging a credit card. I thought I was reserving, not booking, a room. My card was charged $568 which leaves me no money for 1.5 weeks and my account will be overdrawn when my insurance comes out automatically tomorrow. I cancelled the booking IMMEDIATELY. They sent an email confirming it was cancelled but with no cancellation reference #. I called my bank to stop payment, and they said that with no cancellation number that they can't help me and to call Expedia. They said I will get my funds back, that they never confirmed that they could take from me, in 5-7 business days. I asked to speak to the supervisor and am now on hold. For Infinity...

We booked a nonrefundable motel room on Expedia.com. Pulled up and found a falling-down structure with caving roof, peeling paint, parking lot not paved in many years, unkempt grounds, hardly any cars, debris strewn around, no lights on anywhere, and no one in sight. Motel sits far back from road and has a dark, deserted atmosphere. We did not even feel safe going into the registration office. I contacted Expedia.com and their reply was that they rely solely on the information provided to them by the hotels (i.e., no screening process) and they would not provide a refund and were not interested in seeing the pictures we took (attached). I won't use Expedia again unless they put some type of screening policy in place. For those of you searching for Jersey Shore hotels, this is the Courtesy Inn in Egg Harbor Township.

We were looking for a pet friendly, free parking hotel in San Francisco. Expedia showed us a hotel which was on our budget criteria; so we called the number it was provided & the lady confirm all amenities we were requested for this hotel (pet friendly & free parking - we asked her couple of times & she made the reservation for us. After the phone call, once we received the itinerary through email we notice there's no mentioning about dog & parking on the reservation, so we called the hotel & they said they don't accept dogs & there's a 28$ fee per night for parking. We couldn't find anybody responsible on Expedia customer service while we spend at least 4 hrs over the phone & lost the money and time! They are horrible & we must stop them of practicing such a horrifying unreliable business.

I recently booked a 5 night stay at a hotel in London for the end of September. I got a confirmation from Expedia and filed it away in my trip folder. About 10 days later I got a notice from Expedia asking me to rate my stay. It turns out that they made a reservation at the hotel for one night in the middle of August. Unfortunately I was at home near Seattle. I called and explained the situation. I asked if they would contact the hotel, explain the situation and to properly book for 5 nights. Expedia did not solve the problem and I was charge $140 for nothing. I will never use their service again.

My husband called the customer service to get a price adjustment but the woman on the call we talked to kept giving us no valid reason for the increased price and we asked to talk to her manager since she was to no help. Finally we got to talk to a Mr. ** who said was the supervisor.

I booked a flight through Expedia (bargain they call it). The most affordable because of a family emergency. I needed to arrive there the 28 and once I booked the information stated that I will not be arriving there until the 29. I called to change my flight and let them know that I had an emergency to attend on the 28 that's the reason I booked my flight that day. They told me that because I got a great deal on the flight it was not refundable or changeable. However, that information was not disclose when I booked. I spoke to Jerico, the supervisor on duty and he refuse to change my flight so that I will arrive on time. Will not be booking with them again.

My friend and myself have taken expensive air & hotel package through Expedia. It was expensive package to Moon Palace Spa and Golf resort at Cancun. There was change in plane timing but we were not informed by Expedia. Upon checking to hotel we will be allow to stay for 4 nights at one location and last night we will be moved to other location at 5 miles away. When brought this issue to Expedia attention we were told that they are helpless. Last night we were moved to other location, sat in the lobby for 6 hours and got rooms after 6 hrs. Expedia was helpless and just offer $100 compensation for whole group. We spend $10000 for the package for four family.

Website works great. BUT... forget "customer service!" Although all such reps. are courteous and try, they cannot get through to United airlines any faster or more efficiently than the rest of us can! Their computers do NOT interface well if at all with the others' computers in real time. And they are totally ineffective in really helping after MANY phone contacts and literally HOURS of hold time! Getting refund help is totally impossible... forget it! NO HELP AT ALL WHEN A REAL PROBLEM ARISES with their merchants. POWERLESS!!!

I booked a hotel in Las Vegas through Expedia. Waiting for two hours still did not get my confirmation in my email, so I went back to the website type in my email to see if I did booked but no info come out. Then I use my email to request to send me the confirmation and still doesn't work, so I think I did not book successfully. Then I go booked another hotel through a different website.

Please be advised not to deal with Expedia!!!!! My whole trip was canceled!!! I bought insurance for my trip and nothing!!! I wasted 1.450.00 Plus 90.00$ insurance!!! And nothing was done!!! Expedia you suck!!! Don't buy the insurance because Expedia will not be there for you!!!

After writing a rather scathing review of the hotel booking dept. at Expedia, I had one more conversation with a gentleman that seemed to really care about my problem and honestly wanted to help. He has led me to believe that there is someone there that cares. I was hesitant to get another person involved but I'm glad I did. I feel that he will pursue my issue and get it corrected.

Made a reservation for my son in La Paz Bolivia, paid for in advance. He arrives and the hotel REFUSES to let him in, saying he has no reservation. I call Expedia, and get some idiot who barely speaks English. He tells me he is calling the hotel then comes back and says he faxed them. Meanwhile my son is standing in Bolivia with NO PLACE TO STAY! I demand a manager, get told THREE TIMES I am being transferred and it never happens. I don't know if you can actually find a more incompetent company, but for what it's worth... STAY WITH PRICELINE!!

I am in the tourism Industry and have been an Expedia Gold member for years. I have a lot of confidence in this company, in its quality and in its service but this time I am getting very frustrated. I always purchased through the US Site; this time I purchased through the Mexican Site my trip to Nicaragua.

I made a reservation for the Super 8 in Heyburn Burley Area Idaho. I made my reservations in February 2015. When we went to check in on August 21, 2015, they told us since we made reservations with Expedia and not Super 8 they would not honor the reservation. We had an itinerary number from super 8 **. They told us that it did not manner. I called Super 8 and Expedia and they told us that there was nothing they could do. Do not make reservations with super 8 or Expedia. They will confirm you have reserved that you made the reservation 6 months in advance. That does not mean they will honor your room reservation.

I booked air travel, rental car and hotel through Expedia. I was required to pay in advance and after my credit card was charged for the full amount I received the information on the car rental including the fact that the car rental counter would be closed when my flight arrived. I called the car rental agency and was told that I would have to find alternate transportation to my hotel 33 miles from the airport and come back the next morning to pick up my rental car. I called Expedia to cancel the car rental which they arranged but said I might have to pay a cancellation fee. I asked if I could change my hotel reservation to the same hotel chain's hotel near the airport. I was told that that was not possible.

I was given a number to make a reservation for the Days Inn in Clackamas, OR. The two different women I spoke to on the phone had such thick accents, I could barely understand them. They never said they represented Expedia OR if they did, I didn't understand them. Upon arrival, I was told I couldn't make any changes because of the reservation through Expedia. Our room was expensive...dirty...small as a closet...and cost much more than a friend's room, which was clean and larger. Then to top it off, I was charged over $100 by Expedia! Never again...I will hang up on people with heavy accents. Then I will know exactly whom I'm working with and what I'm getting!

I booked the vacation package hotel + flight + ground transportation via Expedia.com. I chose seats on the flights and got confirm of seats number. I chose the hotel room with kitchenette studio with 2 queen beds. I chose the ground transportation round-trip between airport to hotel and hotel to airport. It was nightmare on the Hawaiian Air flight. They move our seats of 16A, 16B, 16C, 16D to 40E, 40D, 40G, 40H. I show our itinerary to Hawaiian airplane staff at the gate, they said because I booked flight via 3rd party agent, then our seats are not guarantee even it show on their monitor that I chose our seats of row of 16.

It is designed to rob you because in no real circumstance is it useful unless you are killed or lose a limb. I spent $78 and the point of insurance is for bad weather/hurricane. Hurricane Danny will be in the Turks & Caicos area and the insurance I received through Expedia is useless. This is a warning for all who are thinking about the garbage insurance. Get it from a trusted third party insurance company.

I chose to book with them this 3rd time to my complete dismay, it was a repeat of my 2 previous reservations that also had payment errors on their part. I should have learned my lesson for sure. I travel so infrequently, that I had forgotten this fact. The same error on duplicating my payment online through Paypal. The first 2 times as I recall, they found the error and corrected it promptly. This time, I ran out of patience trying to get someone online that understood that there was no itinerary number attached to the failed reservation, but they took a payment anyway.

Booked my first trip through Expedia this summer. Had to add transportation from airport to resort. When I received the transportation voucher there were only two, yet we were supposed to surrender at time of first trip. I reached out to customer service for clarification on June 12th (our trip was June 20th). Never received a response. Out of the blue I received email from Expedia from Customer Service on AUGUST 3rd!!! The email explained that "We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards." Though our trip was amazing, this lack of customer service in a timely manner will hold me back from booking with Expedia for our next vacation.

I booked 3 hotel rooms in Amethyst Resort, Passikudah, Kalkudah for July 22 through Expedia - India. When I arrived at the hotel, hotel denied rooms claiming hotel overbooked and it was Expedia error booking the hotel despite informing Expedia about hotel booking status. The hotel called Expedia and all what Expedia did is to cancel the reservation. The hotel asked me to find another hotel at my cost and gave a list of hotels with double the prices. I left to find my own hotel as it appears that the hotel and the Expedia appeared to wash their hands and it was late in the evening. In fact I traveled to this hotel 6-8 hours taxi drive (in my short vacation to the country from USA).

"Do not use Expedia" without causing yourself heartache if anything goes wrong. My Husband and I booked a holiday in Bali through Expedia, been together for 21 years and finally got to take a holiday. The night before our flight was to leave Virgin Airlines text my husband to inform him our flight was cancelled due to volcanic ash over Denpasar Airport though the very next flights in and out were commencing. My husband tried phone Expedia to find out what we can do, after many attempts he finally got a female telling him she could not access our records to phone back, so my husband did the very next day and was told the same thing.

My 80 year old parents booked a hotel through Expedia at the Rodeway Inn, Lincoln, RI. Itinerary # ** confirmed for 2 nights. They arrived at the hotel to be told there was no room available for them that Expedia overbooked. They offered my parents another room for a higher fare. I spoke with Expedia who confirmed that they would pay for the extra charge (after 1 hour and 5 minutes on hold - 8/19/2015 - Holly). I sent my parents back to the hotel and the woman responded that Expedia told them that they were not paying and to send them to another hotel!!! I AM TOTALLY OUTRAGED THAT THE HOTEL WOULD SEND THEM AWAY BUT EVEN OUTRAGED THAT EXPEDIA WOULD LIE!!! Never again book through Expedia!