Expedia Reviews

I booked hotel in Sydney 9 month ahead with EXPEDIA. They advertise you pay now 0:00. You pay at the hotel. To my surprise the whole amount of my stay 2.326.5$ were deducted from my credit card right away from my credit card. TRUTH IN ADVERTISEMENT???

I booked a hotel online and paid for it using a debit card. The charge was immediately taken from my checking account. When we arrived at the hotel they were totally sold out. The woman that I spoke to at Expedia was very sweet but really no help. Said she would refund my money in 10-15 days. What a farce- will never book anything with Expedia again.

I called to redeem a credit that was never issued to me before the expiration date. Rep was not helpful. Supervisor was not helpful & hung up on me. Was placed on hold for hours before I was even transferred to a supervisor. Spent over 4 hours on the phone. Issue still not resolved.

Worst online agency ever known. Reason: made a reservation online everything was good until I arrived to hotel. Hotel is been overbooked - no rooms available. I had to leave and search for a hotel. The next morning I see that there was charge on my credit card. I called Expedia several time. The news is after 1/2 hr staying on phone "I CAN'T MAKE THE DECISION. I WILL HAVE MY TOP MANAGER CALL YOU." They never called and I was charge.

Normally I never write reviews but I such a positive experience with this site I had to. I booked a hotel in Rochester without seeing that the minimum check in age was 21 (I'm 20). It might have been in tiny print at the bottom, but I looked and found no information about age. When I received the confirmation email I saw immediately and clearly stated towards the top that the minimum check in age was 21; of course I was upset as I am a very broke college student and there was a no return policy.

8 hours before my flight I find out that it was cancelled. Called Expedia to confirm and see what other options I have. I was kept on hold for a total of 3 hours. And when I asked for the reason why it's taking this long, I got screamed at and placed on hold again.

In Jan.2016, I called Expedia to book 2 rooms for 2 nights at the Blue Heron Resort in Orlando Florida. A month later I decided to cancel that reservation and go some place else. I called the resort to cancel. I was told to go through Expedia. They booked my room, I had to call Expedia to cancel which I did. In March 2016, looked at my bank statement and 239.00 was taken out of account from the resort. I called Expedia - the representative didn't understand what I was saying to her/him. I request to speak to a supervisor. I was placed on hold for at least an hour so I called back, spoke another rep and had to start all over again of my complaint. I ask for a supervisor same issue - stayed on hold for another hour. I was so frustrated the very last time, I ask for corporate. Finally spoke to a supervisor who place me on hold another 45 mins but finally spoke to someone about my refund.

Expedia has been using my personal cell phone to conduct unauthorized telemarketing calls. I have blocked every Expedia incoming number but they continue to call on different numbers. I contacted them to complain and was placed on hold for 20 minutes awaiting a supervisor but no one ever came on the line. I have never authorized Expedia to use my cell number for any reason. Consumers need the FTC to intervene and protect our privacy.

My first experience with Expedia resulted in them not wanting to refund me over $1000.00 for a Cancun trip that was cancelled within their 24 hour guaranteed free cancellation window. It took weeks and countless "representatives" before they even admitted they made a mistake by not providing a refund. They eventually told me I was refunded without giving me a confirmation number of any sort, only to find out a week later from my bank that they never put the refund through. When I called Expedia they swore up and down they did, meanwhile they did not. I eventually was refunded after much headache.

I was on vacation in Brazil, and booked a car rental from February 22 until March 19th. I booked a car rental online using my phone. I received an email confirmation about the car rental, but also received an email about car insurance, which I did not want since I am covered with my Visa card. Upon arriving at the Rio De Janeiro airport to pick up my car I mentioned the insurance and attendant told me no insurance was booked. I signed all documents and initialed all areas where the insurance offer was declined.

Booked a hotel with Expedia for 5 nights. Checked out the very next morning. Awful hotel. Hotel that morning of check out told me all I had to do was call Expedia and that Expedia would call hotel and the reimbursement would take four to five business days. Called Expedia after checking in to another hotel. A hour later Expedia customer service gave me the amount of reimbursement and to look for a refund within five to seven business days. I have had to call Expedia five different times regarding this issue with no outcome. I finally went to my credit card company and was refunded within 3 days.

I booked a flight+hotel+car package on Expedia to Niagara Falls. The room option offered for $0.00 additional was a "Standard, Partial Fallsview". This is the room I booked. Upon confirming with the hotel, the hotel said the room was a basic room with no view of the falls guaranteed. A fallsview room may be possible at an upgrade. I called Expedia, spoke to Brix, who took 15 minutes to understand I actually booked the package on Expedia and I did not wish to change the reservation, rather to have Expedia resolve the view of the room issue. Expedia refused to accept responsibility of the false advertising or to resolve the issue.

You have to spend too much time to do just a slight change. They will never pick up the line again. They will tell you stay on the line until they will check the airline change policy, and I stayed on the line for 1 hours, three times. I missed my flight because of them. I booked another flight.

Website stated free cancellation twice during the booking process, as evidenced in the photos I took of my screen, and only when I received the itinerary (after having paid) did I read in small fine print at the bottom that reservations on the dates included in my booking are non-refundable. How can it be legal for Expedia's website to state "free cancellation by April 22nd" when I book accommodation for April 25th - 29th & then state on the itinerary (sent to me after paying) that the dates included in my booking are non-refundable. I have unfortunately dealt with a Social Media Escalations representative from Expedia & she does not see any problem with bookings being advertised as having free cancellation, when they are non-refundable.

Grateful that someone from Expedia customer care line contacted me back via email. After all the waiting and unnecessary transfers to supervisors and/or managers it appears that Expedia will honor the best price guaranteed. I was asked to submit upon receipt of trip all documentation so that Expedia refunds the difference from my planned trip.

We will never use Expedia again and this is why we suggest that others do not use this service as well. We asked Expedia to eliminate Payless rental cars as one of their options for renting because the company clearly pulled a bait and switch scam on us. We contracted for a car with them in January 2016 for $188 Jeep Cherokee. When we arrived to pick it up a month later, we were told that vehicle was not available that day, and in fact, no other cars in that mid-size or lesser category were available. We were forced to take an upgrade we did not want (full-size SUV for the two of us!) and it cost us $311.

I wish that I was half as lucky as the last person to review Expedia. I have only been able to speak to 1 person who was somewhere in Indonesia or somewhere like that. I am STILL on hold. It has been 1 hour and 45 minutes so far, hours waiting to speak to an AMERICAN rep. I noticed a few time they checked in to see if I was on hold. I do not even think they are trying to transfer me to anyone. I even have a second call into them from another phone and that one has been waiting to speak to anyone for 38 minutes so far. The only reason I give them 1 star is because I can't pick anything less. If you are planning to travel anywhere, DO NOT USE Expedia for making reservations for transfer service unless you have money to flush down the toilet.

I bought a ticket on United through Expedia from Bangkok to San Francisco to travel around 3/21/16. I also bought travel insurance. When my traveling companion got into an accident, and I had to cancel the trip, since he fell down a steep embankment in a remote area of Thailand, and was helped by the local people who were non-western medicine men, he couldn't get a "doctors note" and therefore the insurance wouldn't pay. I canceled thru Expedia, and they said I had a credit for about $955 on United. I had to use it within a year, and to rebook there was a fee from United for $197. I called Expedia for clarification of my credit. They said I could use it on several trips, until it was used up; I only had to pay one rebooking fee; and I had to use the credit within a year. I used it once to book a round trip. The rebooking fee was $227. That was the 1st lie.

Grateful that someone from Expedia customer care line contacted me back via email. After all the waiting and unnecessary transfers to supervisors and/or managers it appears that Expedia will honor the best price guaranteed. I was asked to submit upon receipt of the trip all documentation so that Expedia refunds the difference from my planned trip.

My husband is being deployed with the Army and was notified with very short notice. I called Expedia just to remove him from the reservation and place my name as the room contact. Not only could she not understand what I was trying to accomplish after three attempts, she cancelled my entire vacation and informed me it was non-refundable!!! HORRIBLE SERVICE!! I will never use Expedia again... Please bring back the CUSTOMER into your CUSTOMER service!! I wouldn't even give a star if I had a choice!

I booked a round trip flight on Expedia that used 2 airlines. I also purchased trip insurance for $38. I was not given any opportunity to pick a seat, enter a frequent flyer number or my Global Entry information. Within 24 hours I called to change the first flight. I had yet to receive a confirmation email. After 30 minutes on hold in a foreign country no less the agent I could barely understand charged me $80 for the change.

I booked a bundled package on Expedia. Due to weather, Jetblue cancelled the flight and could not accommodate us until the next day, making our hotel reservation moot. I spent over 6 hours trying to get my account credited. It is obvious Expedia uses a call service in India and representatives can do nothing more than apologize for putting you on hold, which they do over and over again. I waited for 2.5 hours on-hold with a "supervisor" who kept telling me it would only take 2-3 minutes to credit my airfare about 20 times. They force you to stay on hold as "policy". Also, while I was on hold, they disconnected the call multiple times, forcing me back in the queue. Horrid company.

On March 8 approx 12:30am I came across a GUARANTEED BEST VALUE price of $59.00CA plus $8.00CA in taxes for 3 nights, locked in by search engine TripAdvisor, which came back with various listings. EXPEDIA.CA had a GUARANTEED BEST VALUE price and I immediately jumped on it. I contacted expedia.ca to book and the operator said 'oh sorry' this price is advertised by the hotel. CAN anyone spell 'FALSE ADVERTISING'.

Booked a flight through Expedia for our daughter... had to cancel due car accident. Expedia told us that we had a non-cancellable fee but could change the flight for a $200.00 change fee, and use later for another flight, which seems high but we agreed. After the change fee we have a credit of $300.00. Went today to use, and were quoted a price DOUBLE for the airfare inquired about vs. Expedia's OWN WEBSITE. We said "no, we want the price we are looking at, online, on your website and also on direct web site for airline." Expedia refused to honor after an hour and a half on the phone playing "let me get my supervisor" game. So I have paid $500.00... agreed to an outrageous $200 change fee. But even after that you cannot effectively use the $300 credit remaining as they won't book a fare at market noted even on their own web site, they mark up at least double for you to utilize.

I think that any reasonable person while purchasing plane tickets, being offered an option for cancellation/change of planes for additional fee, would assume that charge is for having the option of making changes if he/she chooses to. We booked our flights from Boston to Sarasota, Florida to enjoy the sun and the beaches to get a winter reprieve. We also took the extra step and bought a cancellation/change of plans policy for $46 in case something comes up.

We have experienced the most appalling service from Expedia. We called this afternoon to find out if we could cancel a return flight. My husband and I booked flights but needed MY return date cancelled. He specifically repeated that we only want to cancel my flight back. The Expedia service agent, Moraldo, confirmed that he is only cancelling the return flight for me- and gave my name & surname. So while still on the phone my husband gets an email- we were credited for a big amount- and my husband asked why we were credited for that much if he only cancelled the return flight. Moraldo then said he made a mistake... Then proceeded to put us through to somebody but got cut off. Never received a returned call. We called Expedia again & my husband was on the line for 2 hours to try speak to a supervisor.

My experience was horrible with Expedia. I booked a vacation for my oldest son for graduation and my mother for just being awesome to California. When I booked my flight/hotel/and car I was charged for all 3. My mom went to pick up the car and they told her it wasn't paid for. Funny because my credit card statement sure says it was. And the car company made her pay for it again. When I called Expedia (after being transferred 5 times... and being on hold for a total for 2.5 hours between transfers) they said that was IMPOSSIBLE because they don't charge for the actual rental just the insurance. I asked if $147 was a normal charge for insurance which it wasn't obviously. Then they told me to contact the rental company (even though they were the ones who charged me).

I have had so much trouble and poor customer service with them I could scream. I will just state a couple: I had to cancel 2 flights due to illness. They would only do a credit. Ok oh well. When I went to rebook later the prices were way out of line. (I checked the hotel and airfares from direct sites and they were much cheaper) but I didn't want to lose the "credits".

My husband and I have been long-time users of Expedia and always purchase insurance when booking a flight. I've never had an issue canceling a flight in the past and didn't think it would be an issue when my mom got injured and couldn't make the flight out to see me. As it turns out, Expedia has changed their insurance plan that they offer and it is an EXTREMELY TERRIBLE PLAN FOR USERS. My mother got a doctor's note, but had to go back to the doctor to get a specific insurance company form signed, then I am told that if I cancel my flight I would not be refunded any of the cancellation fees which totaled to more than the tickets so there was no point in even canceling my ticket!

I booked a Dollar Rent a Car through Expedia.com and when we arrived in San Juan, Puerto Rico there were no cars for us! Two adults and 10 kids on their senior trip and we were told "too bad". I booked with an Expedia agent who had our itinerary number and knew that our flight arrived at 3:30 pm yet Expedia put 1 pm on our car pick up time?? We arrive and Dollar Rent a Car says there was a two hour guarantee only... NOWHERE does it say this in my confirmation email or otherwise.

I have now been on phone for 2.35 hours. Have asked to cancel and refund charges since they can't confirm a return flight. They advise me to call airline myself and request refund. I advised them this can't be done since the flight is not confirmed. They have also said they can't refund the booking fee. I am still on hold with Marie in a foreign country. Another 30 min since they have been trying to get through to corporate in the U.S. This is sooo bad. I will advise any and all people to AVOID Expedia like the plague!!!

I booked a Tampa, FL hotel through Expedia on 2 Mar. 2016 price $109 a night. On 4 Mar. 2016 the exact same room through Expedia was $95 a night. I contacted Expedia about this & their best price guarantee. They responded: "In our commitment to provide you the best price online, we will refund the difference and give you a $50 travel coupon 6-8 weeks once you have completed your travel, if you find a better one for the exact itinerary 48 hours prior to check in."

I can't believe how long I spent on the phone trying to cancel my hotel reservation. After speaking to 7 different representatives, I was told it was booked on the WRONG DATE. I spent a total of over 45 min. on the phone.

I booked a trip to Portugal with Expedia.ca in the late fall of 2015. The online booking went fine, but then in December I received a notice that my reservation had changed. The booking agent had not left enough time (40 min.) to get to the last gate of our return journey in Newark, so we would have to wait 8 hours for this last flight of our three return flights. I phoned Expedia, and an agent tried to change it while I waited for a good hour on the phone, only to find the airline (Air Canada) using a United flight, would not comply, and we would have to wait the 8 hours or pay more.

Do not purchased their insurance as they will rip you off! First of all, if you cancel your flight, they charge a fee of $300 for rebooking. Not only that, when you call to rebook it, it takes at least 3 hours to do so. After that, if you have any leftover credits, they tell "you have another year to rebook". Sure enough, you think you understand because the person you talk to speaks broken english and you can understand every other word they say and you repeat yourself to make sure you understand. 6 months go by and I tried to rebook my leftover credits, they tell me that my credits expire 9 months ago.

I recently booked a hotel through Expedia and noticed it was far cheaper on a competing website. I submitted it to Expedia with correct screenshots showing all of the needed info. Expedia responded saying it did not meet the requirement. It was a general response and it was tailored for a flight and not a hotel. I double and triple checked the submission and it was correct. I went to cancel with Expedia, but since they took days to respond the other site was sold out. Completely dissatisfied.

I booked a holiday through Expedia, flight, car rental, cancellation insurance. I thought everything was all in order until we had an issue with a passport. I called to check on our cancellation insurance and it turned out we did not have any. We were billed for it, we paid for it but we never got it. They did say they would refund the cost of the insurance but I am still out the cost of the ticket and I thought it would be a good idea to confirm the rest of the trip myself. The other bookings appear to be ok. I am only out the cost of one ticket and an hour and a half of my time. The phone calls were toll free on the bright side.

Rented a vehicle on the Expedia website 9 passenger SUV. Showed up to the AVIS counter and was told AVIS only has 8 passenger SUV's. Called Expedia and they said they would not refund the vehicle even now they admitted the mistake. Caused us to travel in 2 vehicles, definitely do not recommend using this service on their website.

We booked a day tour through Expedia for a city while we were traveling. The night before the tour the tour operator cancelled as there had been an accident, and the intended vehicle for the tour could neither be replaced, nor repaired in time. Expedia has said they were "processing my refund" multiple times, but it's been 5 months and still no refund. They have a lot of excuses, and absolutely no desire to see the email I received direct from the operator explaining that the cancelled tour was not our fault and that a refund was due. They're happy to take your money, but not give it back. They have lied to me and other services I had involved about the provision of this refund. This is extremely poor service, and although I was a long time user of the site, I will not use it again. I have no faith in their trustworthiness as a company any more.

I called expedia last week to book a flight and car for my family vacation in July. I was on the phone with the representative from the Philippines for one hour and 15 min., going over all the details. I got a good deal and was very happy. When I was ready to give my details to book the deal, I was told to hold on. The representative left me holding on for about 20 mins. Finally, after 30 minutes, I realized she is not coming back. I was very upset since this was a long phone call and this was my first time using Expedia. I decided to give it another try and called back again last night.

My husband was traveling halfway across the country for military duty. I booked a hotel for him for his 2 weeks near the base through Expedia. When he arrived, he discovered the hotel - he has a reservation and does not exist! I called Expedia - to verify that we would not be charged for the reservation. I was on the phone with them for nearly 30 minutes. I spoke with two different customer service agents who each had to call and confirm that said hotel did not exist. They each came back on the line and said "Yeah - that hotel is not operational." - No kidding!

The hotel I booked in Los Cabos cancelled my booking because AMEX was not accepted. I immediately made a complaint with Expedia. I did my research and found the hotel website accepts AMEX, hence I told Expedia about it next day after I made the complaint. The escalation team did nothing in 18 days, despite telling me that they will contact me within 5-7 days. A disgrace and appalling service insulting customers. I have wrote another negative review and they started apologising to me, with promises of escalating the issue. I'm flying in 10 days and they did absolutely nothing. I suspect Expedia cancelled the booking not the hotel. Outrageous. Expedia deserves 0 stars, not even 1! Don't ever book with them.

I made reservations using my email and password. Now they have my money and my account no longer recognizes my email or password. I have asked to have password reset, 14 hours later no response... I thought it was automated. I will NEVER use Expedia again. Would not recommend anyone else use them either.

Booked vacation and Expedia charged my CC. Week before leaving I checked with airlines and Expedia did not confirm the flights. Then I checked Hotel and again the hotel had no reservations. Tried calling Expedia 4 times to resolve and all 4 times I was transferred to a call center overseas. Not only I was put on hold for hrs at a time, I was hung up on and never received a call back. To re-book this vacation package would almost double the cost. So because of Expedia's bad service, not fulfilling their obligation, I had to call my CC company to claim fraud on Expedia's part.

I have booked the traveling arrangements for my wedding thru Expedia as well as advised my friends and family that are coming to my wedding to do the same. This was obviously a mistake on my part, I've used Expedia my entire life and on the one special occasion I have booked, I've had the worst customer care. I just want to inform you of my recent phone conversations and just how they went so you can make a judgment if you would do business with Expedia since my friends, family or myself will not be returning to do any more business with Expedia.

I am a Gold Expedia member. This is the second time it has happened. I needed to change my flight. First time they booked the wrong flight and I had to fight with them and call like 8 times to get it changed. Every time call will go to Philippines and you start over. This is the second time after waiting for one hour to get authorization from the airline to make the change. Call got disconnected or was disconnected and no one called me back. If this is their GOLD support. I better find other travel agency. Expedia, better fix your support else you will lose customers like me who spend $ with you!!

I booked roundtrip tickets and when I didn't receive a confirmation, access my Expedia account to find a 'note' to the itinerary that the price has increased by $300 giving me option to confirm if I wanted them. Naturally, did not. Booked another set of flights and received that confirmed itinerary quickly. Because Expedia is a bit difficult to understand - I called customer service to confirm I had not been charged for initial booking. Rep confirmed the initial booking had not been confirmed but 2nd booking was confirmed. The next credit card bill showed BOTH bookings had been charged - and the initial booking at the initial price! Although it has increased in price... I have called - spent HOURS being moved from person to person, re-explaining the situation, being put on hold for 10-20-30 minutes. Expedia will not return the money. Yet.

Booked Air. Promised 55% discount on hotel as a "Special" since I booked air. Clicked. Offer changed to 35% discount. Searched and found a place. 35% off. 250$/night. On beach. Steep for us but we Booked it. Call 10 mins later from Property Manager. There is construction... balcony will be sealed. Noise. Nothing on Expedia site about this. After talking to my wife two hours later called Expedia Customer Support to express dissatisfaction and get a different but equal arrangement. Customer Service guy was so agreeable but ended up he really didn't hear a word I was saying. He cancelled and offered us a motel for 150% a night. Not near beach. He offered another for almost $500/night... too much.

We were going to Ft Lauderdale to visit a sick friend. We booked a bundle deal flight, hotel and car. There were 4 adults. I know I asked the girl whether the car would have a GPS and she said yes. I also said at times there may be 5 adults in this car. She responded that will be fine. So we trusted her and when we arrived at the airport we had a car would only fit 1 large suitcase and 4 adults squeezed in like sardines. They said the only thing to do was upgrade. Another 175 dollars to do that, at first we were going to upgrade. Everyone was really aggravated about it and I felt like a donkey because I did all the planning. We put a 29 inch in the back vertical the 21 inch in the front on someone's lap and somehow made it to the hotel.

I booked a one night stay at a hotel using the "mystery hotel" to get "deep discounts of up to 40% off". This is where you don't learn the name of the hotel until after you book and pay for the room. I have used this feature on other websites and received fairly good deals... Not tonight. Tonight after I received the hotel's name I went to the hotel's website to get their rate for the room. Imagine my surprise when the rate quoted on the hotel's website was less than my "deeply discounted price" quoted was more than the hotel's website price!

I reserved a hotel in Cabo San Lucas over the weekend. Expedia emailed the confirmation and itinerary to me. On Tuesday I received an email that the reservation is canceled. I was on the phone for hours with Expedia that night. The result is that they don't know why it was canceled and they want me to rebook it again only now it is about $500.00 more. I have never used Expedia before and I never will again. What a scam.

My first few calls to Expedia were for information only. I was looking at Cuba initially, and when I called Expedia it was to question where would I travel to get the best value for the Canadian dollar. I was told Mexico was the most favourable for the exchange rate and value. I booked into the Iberostar Del Mar, and the deciding factor was that I could use all five resorts' facilities from 9 a.m. until 5 p.m., but had to be back on my resort for dinner and entertainment. Based on this information I booked the trip with a male agent. The cost was about $3400 including travel insurance.

Every time I start a reservation but don't complete it, the rate increases when Expedia causes me to start over. Sure rates can change, but not EVERY TIME a reservation times out during the reservation process. If this happens to you, go direct to the airline and book your flight/ trip. Don't give them the sale. Thieves. Post it here.

My family booked a cruise through Expedia online. In our booking we requested early dining seating. When confirmations arrived we were booked for the late seating. I called Expedia directly to inquire about the mixup. I was told that there was no early dining reservations available for our cruise and to keep calling back and possibly there would be an opening or else upon arrival to the cruise "ask" the Maître D' to change our seats. I have since called back three times with no progress. There apparently are two waiting lists open (not 5) so they could separate my family from one another. I asked the operator on the phone to connect me with a Manager so I could share my disappointment with Expedia and have been on hold for 1 hour waiting for a manager to answer. This travel agency has no clout or concern about their customers. I would NOT recommend Expedia to anyone under any circumstances.

I booked a weekend trip through Expedia over two months ago. Our reservation was for a three night stay in a single room with two queen beds at the Columbus Marriott Northwest in Dublin, Ohio. Three days before our trip I called the Hotel to confirm our reservation. We were informed that Expedia had only booked us for two nights instead of three. Our confirmation email that we received months ago confirmed that we had been booked and PAID for three nights. I called Expedia and the woman I spoke to assured me that although there had been an error on their end it was fixed and we would be set to check in for the correct amount of days. We got to the Marriott at 1 am on the night we were supposed to check in (due to a snow storm) and were informed that there was no reservation for us until the next night and that they had no available rooms so they had to turn us away.

We have booked our honeymoon back in July 2014, with a returned ticket from Istanbul to Perth through Expedia, flying with Air Malaysia. After the crash on the 17th of July of MH17, the airline released the following statement: "In light of the recent tragedy of MH17 on 17 July 2014, Malaysia Airlines will adapt the below policy effective immediately until Thursday, 24 July 2014. Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non-refundable tickets." So we did ask for a refund. After 100 of emails, phone calls to your contact center, providing all our bank statements and everything we could have think of, we never received our refund.

Booked a round trip ticket to Kelowna Canada from Baltimore, MD for a Helicopter ski trip. Expedia's website said after booking the ticket I could go to the Air Canada website to get seat assignments. This of course turned out to not be true. On the website it said I would need to call Air Canada to get my seat assignments. So I call Air Canada only to find out it would cost an additional $200+ to reserve a regular seat, not an upgraded seat of any kind. Obviously after paying nearly $700 for a round trip ticket I was not going to be reamed for a regular seat. They then told me I could book for free less than 24 hours before take off. Well with a trip costing over $7000 I was not anxious to take the chance that the airline would be overbooked and miss the shuttle which is a $2000 shuttle to the lodge if you miss the regular shuttle.

I booked a flight + hotel for my family to NYC through Expedia. The room I selected, at the Courtyard by Marriott Chelsea, showed a king bed with a sofa-bed. Under its room information, it also said "sofa bed, iron/ironing board, and desk." But when I called Expedia immediately after booking our trip to verify that we would have a sofa bed (which we needed for our kid), they said that our room didn't actually have a sofa bed. They said that Courtyard by Marriott Chelsea was sold out of those rooms. I was put on hold for 20 min before talking to a manager. I then called Courtyard by Marriott Chelsea and got a very rude and condescending reservations woman who offered no help. I don't know who's to blame at Expedia - Expedia, the hotels, or both - but getting a different room than the one you PAID for is blatant, illegal false advertising.

My friends and I received a cancellation voucher to Cancun, Mexico for AeroMexico. I was on the phone with Expedia callcenter 6 times within 3 days, each times averages about 3 hrs long. I've been hung up, placed on phone for 30 mins without returning, checking up on me even with their Supervisors. I spoken to Ann, Stephanie, James and another Ann then Damaria in both locations Philippines and Central America. Both supervisors made their promises and never contacted me. Each time, I complained and informed James the supervisor at Central America (El Salvador) to please call me back should we get disconnected and of course he did not.

The airline cancelled my flight and I had to change for a much (would be) cheaper flight and they would not offer anything to make the situation better. They put me on 3 long holds hoping that I would go away and kept repeating the same thing over and over which was not helpful at all. For some reason whoever you talk to is a "supervisor". I think they look into the garbage for idiots and pay them nothing and give them a title to make them happy (truly a corporate attitude). I will never deal with them again. The good thing is that internet companies can go down as fast as they come on top. Good Bye Expedia, you are on your deathbed.

Where to begin. Last year we booked a trip through EXPEDIA on memorial weekend. They took our money and we drove 6 hours to our destination to find out they canceled our reservation with no warning and no refund. It was Memorial weekend so there were no hotels available and EXPEDIA did not care at all and did nothing about it. So dumb of us, we tried to book another trip with them where they so-called do price match guarantee. False advertisement!!! We sent them 10 emails and they kept declining it with no reason. We canceled the reservation with EXPEDIA and will never book anything through them again!!! Be warned! They don't price match and they only care about taking your money. Their customer service is the worst.

Well I was in the process of booking my trip to Florida for my son's wedding. At the end to make the payment of booking my reservations, it showed a message, "sorry unable to process, try again." So I did over and over and over again 5 times which took me approximately 8 hours, each times the price went higher. My tickets the first time would had been $300. So by the time I was so frustrated I called the 1-800 # to see what was the problem.

I booked a cruise on Expedia as they were one of the companies in the marketplace for my employer, therefore I earned points on the purchase. This was the only reason I did not book through the cruise line directly. I was told I was guaranteed a balcony on the deck or above that I chose, but then find out when I am booked in the lowest category available that this is untrue. I contact them immediately but am told the cruise line has no other rooms on the level I selected and offers me a onboard credit since they were more than 200 higher than the cruise line. 30 minutes after the call I book and pay for my parents' room as a balcony guarantee only to find out they are assigned the level I requested.

I booked an all inclusive trip for 4 adults to Riviera Maya Barcelo Colonial through AARP Travel powered by Expedia. Expedia says Best price guarantee. I booked over the phone on Feb. 18th. They farm their work out to foreigners that are hard to understand. I got hung up on once just as I was going to pay. Had to call back and start all over. The very next morning they lowered their price. I called immediately and got the runaround and had to book the whole vacation through the online process and submit a form along with screenshots. I supplied everything that the person on the phone told me to. I got an email saying I would be contacted in 48 hours. I sent an email back when I did not hear anything. I called 6 days later and again got the runaround and was on the phone for over an hour and a half with no resolution. I filed a complaint with AARP hoping for resolution.

After cancelling a trip I spent over 3 hours on the phone re-booking another flight. A simple task that I could have accomplished in 10 minutes myself online turned into a 3 hour ordeal with repeated transfers and foreign customer service reps that were not very good at their jobs!!! Do not use under any circumstance.

Pay for my cruise. They twice and first time they said payment didn't went through and got a email of payment. Paid again, they collect the money and send back to my bank. Now no payment went through and now they want $600 more for the same cruise. Never again. BE CAREFUL. THEY PLAY YOU and nobody knows what's the problem.

Just booked a weekend in Ft. Lauderdale through Expedia. I had a very bad room and called to complain. YOU ARE IN NO WAY GOING TO SPEAK TO AN AMERICAN PERSON. I was double charged and thank you to my bank for reversing the charges. First call was to Central America, the next to Manila. I still have not spoken to an American representative. Concerns were never resolved. The website is not even working fully so you can leave an email complaint. I will never use them again.

Like most people, I have a middle name that I go by instead of my first name. My Expedia.com profile has my correct travel profile (among others including family members and coworkers). For some reason when I booked my multi-leg trip with multiple airlines, it used my user profile which has my middle name as my first name, and no personal information associated with travel (DOB, address, frequent flyer profile, etc.). I fully understand that it is my fault that I did not catch this right before hitting "purchase" as I am used to seeing my middle name.

It is March 1st, 10:29 PM (MST). At about 8:30 pm, I went online to book a round trip from Phoenix to Atlanta. Frontier was offering an amazing deal so I went ahead and proceeded with the booking. I was able to choose a return flight (Delta) at no extra cost. I proceeded to put my credit card info in and clicked submit. While waiting on the process the screen goes away and I am back at the original screen where I put in my account info. So, I check my bank account. I now have a pending transaction for Delta and a transaction of $4.00 for Expedia so I call Expedia immediately. Rep gets on the phone after waiting 5 minutes. I proceed to tell him what happened. He of course apologizes and states that the system has a glitch.

I picked up my wife at 6 pm this evening excited about our trip to Punta Cana. Having told me that a storm in Toronto had cause a delay in our departure. Disappointed but what can you do. She was on the phone with agents at Expedia trying to make the necessary arrangements to accommodate the hiccup. 5 1/2 hours later and countless number of transfers and the most appalling customer service later, we are forced to pay for a night in a hotel that we will not be in, forced to pay for a shuttle service we cannot use, forced to rebook the shuttle and pay again, forced to pay for a seven-day trip when only getting six, forced to do the milk run of flights with no guarantee of seats from Toronto to Miami and getting the proverbial shaft up the backside from a company that claims to provide the best customers service.

Here is what I wrote to Expedia in their customer experience survey they had the gall to send me after refusing to help me. I spent over an hour with them on their phone service trying to get the information I needed and being completely refused and after calling again the next day they said they would send me an e-mail in 24 hours in order for me to go through the whole ordeal again and now here it is 48 hours later and they still haven't sent me anything. I highly doubt they will actually pay attention considering how many customers are dissatisfied with their service and there seem to be no results for the horrible customer service.

I booked a cruise thru Expedia. Afterwards I wanted to book some excursions thru the cruise line. They made it sound like I was going thru the cruise line, but Expedia has their own excursion company and they booked us thru their own company. I did not find this out until on the ship awaiting my tickets. When they didn't have any for us, I questioned the cruise line. They check out my confirmation and on the very bottom of the page there was a website. On top of the confirmation it stated the name of the cruise line, the specific ship and the date of sailing, making it look like it was from the cruise line.

I tried numerous times to book a flight and continuously got messages to say that there was an error with card, please try again. Eventually I checked my bank account to see if I had made a mistake with my credit card balance. When I signed in I saw that Expedia had charged me twice but there is no confirmation of the flight. The assistant offered to book for me over the phone, not noticing that I could not book because my credit card was now maxed out because they had charged me twice. She told me she was transferring me to her superior but I waited 25 minutes and did not get through to anyone.

I purchased 10 airline tickets from Canada to Montenegro (family name, **). On two of the tickets I made an error by using common names, rather than legal names, Sue instead of Susan, and Jenny instead of Jennifer. Jenny contacted Expedia when she realized my error, unfortunately it was after the 24 hour correction period. The Expedia representative told her that she would receive a response within 24 hours.

We booked flight and hotel for a 2nd honeymoon trip months in advance so we purchased trip insurance just in case. Three days before the trip, I collapsed at work and was taken by ambulance to the ER. My husband said we bought trip insurance so let's cancel for now and reschedule when I was completely well again. So we did.

I have made (1) reservation for one person and paid $88.01 for the room. I have made (1) reservation for two people and paid $91.50 for the room. My confirmation came back stating both of the room for one person only. I have sent an email to Expedia stating that one of the reservation is for two people. Their response is that I made both of the reservation for one person, non refundable.

I mistakenly clicked on the wrong line of a dropdown menu that chose a shorter, common version of my first name, for the second half of a round trip flight across the country. At the end of booking, I noticed the problem and called Expedia, which told me to simply email a copy of my driver's license to the airline, but not to include flight information. Despite recognizing this as horrible advice, I did this, and the airline immediately responded and told me to send info. I did, and the airline immediately gave me a waiver but said to tell Expedia to call them. Easy, right? Expedia wouldn't or couldn't do it.

I am highly upset with the misleading and what I feel to be fraudulent behavior on the behalf of EXPEDIA. While booking this particular flight on 8/2015 I had selected an early morning flight leaving around 6 AM to arrive in Asheville at around 11 AM; that would place me at my destination early in the day as the memorial service for my sister was that afternoon. I confirmed the times and requested the flight. Minutes later, I received an email with my itinerary. The flight times had been changed to PM. I immediately (within minutes) contacted EXPEDIA and was told that with this type of ticket they had the right to change the times. I was never prompted that there could be potential change to my times as the trip and my itinerary was time sensitive due to the nature of my trip.

I booked a trip through Expedia, which included flight and hotel. Later that evening we decided we wanted to add a day to our trip. Expedia does have the 24 hour cancellation policy that is free. So I made the mistake of calling Expedia to make the change. Not only was I on hold for 40 minutes, the lady that I spoke to only canceled the flight portion of our bundle deal and then booked a new flight and added a day to the hotel stay. When I get my credit card statement 30 days later, I'm being charged twice as much. So I get on the phone, this time was an hour and a half, for them to tell me too bad. All they can do is read prompts. The more I thought about it, the madder I got.

I booked a flight through Expedia with the understanding that the reservation could be cancelled and a refund would be issued. After working through their third world English speakers I was put on hold (with really bad elevator music in the background) for 20 minutes until they cut the line. A call back resulted in the same experience. Both times my telephone number was requested to continue, so I imagine that now I'll start receiving more "customer surveys"/telemarketers which will require blocking. Overall, Expedia promises a refund if the request is timely made and then does not deliver.

After booking months in advance no seats were assigned. The airline stated that Expedia dropped the ball. Expedia was completely unresponsive and unhelpful in resolving the matter and 2 children struggled to navigate the system at the airport and sit separately on a 5 hr flight.

We used Expedia to book a trip to Dominican republic in July, 2015. We booked bus transportation from airport, from Expedia's recommended company. We had our luggage with us at the curb when the bus arrived, but when we arrived at the hotel, unfortunately our luggage was missing. Because of the language barrier, and because this was a recommended bus company from Expedia, relied on Expedia customer support to help us. They did not. 24 hours later, we had to rely ourselves to locate the luggage and deal with very unhelpful people at the hotel, the airport, and the bus company. We will not use Expedia again.

Without even departing on our trip Expedia has already ruined our experience by splitting us up on outgoing + incoming flights. Had I known this I would of never booked through them as I am terrified of flying! While speaking to customer service supervisor Jerome as far as seating arrangement being split up after booking a trip for my husband and I, we were casually told that it is their normal business practice for the computer to split seating among couples as well as families that book a trip and are on the same itinerary.

I booked room at the Westin Hotel in Atlanta Ga. Was not told on the Phone that the charge of 236.80 was non refundable. I cancelled the reservation and then found out that I could not get the reservation reactivated and I was just out the 236.80 room charge. This was done through one of their 3rd parties (CSI*Get a Room.Com). I feel like this is fraud pure and simple. As they are charging refusing to give me what I paid for. I disputed the charge with my credit card company. So I will just have to wait and see what happens.

I booked a motel in Pigeon Forge, Tn. 3 weeks before we were traveling there ($40. night/ 2 nights). 3 days before we left, a lady called me (from the motel) and told me she would not accept the $40. a night, the rooms were $125. a night (it was a Days Inn). When I told her we were unable to pay this, she said she was cancelling my reservation. I called Expedia, they said they couldn't really do anything about it. They could not "force" the motel to take the reservation. They offered me $50. off a future reservation with Expedia. Well, I made another reservation but had to change the dates. Since the dates were changed, they refused to honor the $50. off. What a rip-off. Stay clear of these people. They don't care how badly they burn you!

Expedia web page says that if you book a flight and then cancel it before midnight the same day, full refund of the airline fare will be made. This does not apply for budget airlines. I booked a flight and then due urgent and unforeseen circumstances had to cancel it. I did so within an hour of booking by calling their given number. I was promised that a full refund will be made for my Sydney-Kuala Lumpur sector amounting to AU$636.54. However the amount returned was less AU170. I have called Expedia for over two times over almost 3 months. Each time they promised they will refund within the next week. This never happened.

1/27/16 booked with Expedia. We decided to do a family vacation in Cabo San Lucas. So I booked online from Spring, TX, along with my brother in Lawton, OK, as we conversed via cell and discussed packages on Expedia. We ultimately chose the all inclusive at Villa La Estancia, a beautiful hotel. My brother and I sorted via Expedia to target all inclusives, and this one popped up. The verbiage was such that the terrific price included everything... but upon arrival we were completely blindsided with the news that it was not all inclusive, and the manager advised us this has happened with Expedia before. The management was kind and called Expedia on our behalf. My brother and I both spoke with them and no offer was made to remedy, other than cancel and rebook, which would have caused us to lose what we had already paid.

I was trying to book a round-trip flight for 4 to London that came to a total of $4,704. When I clicked BOOK a screen popped up saying that there was a problem with my credit card. I quickly checked my bank account and $2,689.54 was taken out. The name of the company that took the money was Norwegian Air. When I called Norwegian Air, they had no record of any transactions with my name on it with Expedia.com or just me alone. When I tried calling Expedia, numerous times to numerous different numbers in different parts of the world, I got hung-up on every single time.

I booked a flight from Hamburg to London through Expedia. When I got the credit card statement I noticed that it was charged five times. This triggered off a long saga of trying to get a refund from Expedia. Numerous phone calls, long waiting lines, plenty of promises, but no action. Customer services? Bah!! Is it incompetence? Or is it lack of integrity? Whichever it is, Expedia is no longer my online travel agent.

I used Expedia to book flight tickets for my father who has a long first name and an even longer last name. I entered his full name correctly in Expedia which then booked the flight ticket for my father on Air India and I got an email to verify the booking which had the following lines 'Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.' I checked the names of the passengers on the confirmation email and my father's name was spelled correctly. No issues and hence I did not check the reservation with the airline directly.

In July of 2015, I was forced to cancel a trip to San Antonio. I was informed of my $817.76 credit flight voucher. Great, I thought, I will use this sometime in the next year. Upon further investigation, I read the fine print. I will be charged $400.00 for rebooking. Insane!!! It is now February and I have decided I would like to use the credit (even $400.00 less). I called Expedia, as they suggested, to book my trip with the credit. I have currently been on the phone for 1 hour and 30 min. on hold. Still listening to music as I type away. Insane!!! While on the phone with Expedia, my total price has gone up $129.00. This should be illegal!!!

The posted stories are all too familiar. I'm too a victim of their wild goose chase with hours holding on the phone, not having the right confirmation number, the same confirmation sent via email to me, passed through many customer service agents retelling my story of needing to cancel a duplicate hotel reservation, dropped calls as a possible resolution is insight and when all tactics are used, it is non-refundable. The crazy thing is the hotel agrees to cancel the reservation without charge and the agent took liberty to call Orbitz/Expedia and the same tactics were used on them. Expedia in the past was the best to deal with but we were informed they are bought by Orbitz. Stay far from them and I can't believe they are able to operate in this manner.

I am very dissatisfied with the rates, penalties and charges they put on us for making mistakes. I have to pay $330 for a name change to a flight, when I paid $348 for the flight itself. So basically they are charging me another flight because I accidentally put my wife's nickname instead of her real name. Nobody's perfect people, we all make mistakes and this is crazy, unfair and robbery. I have no choice but to pay because we already booked events in our destination and can't afford to miss our flights. I am never booking with Expedia ever, ever, ever again. Not that they care anyways, obviously...

I booked and paid in full through Expedia for my family of 5 to travel from the U.S. to Costa Rica over X-mas (Dec. 2015) for a family vacation. The first half of our trip was confirmed at a hotel (Toad Hall) for a 2 br. family suite overlooking the lake. I called the hotel directly one week before our trip and was ultimately confirmed for our stay. After our plane ride and long car ride, we arrived in the evening to learn that there was no room for us. We were placed at the owner's home (which he bought days prior) that had hangers as locks and was formally a bar.

I have booked through expedia before and never had to contact them for a change. This was my first time booking for an international flight. I wanted to change my return date. I called 4 times. The first time I was told I could not change until I had arrived at my trip destination. I called back. I was sent to a super and told it was done. Nothing changed. Third time I was sent to a super and he put me on hold. Disconnected. Fourth time I talked to yet another person and was told the airline will not do until I reach my destination. This woman was professional and I did believe her. Will never use Expedia again. No one knows what they are doing. Very frustrating.

It's been over 9 weeks and I'm still waiting for a refund for two tickets on canceled flight (by the British Airways). I called Expedia numerous times with the same result, "Very, very sorry. But hey - we have a solution: wait longer." They say, "We are just the middle man and we did all we could for the refund to happen," but did they really? British Airways say "It's not us, it's Expedia - they initiate the purchase and they broker the deal. They should refund the money directly." This is what I was told today by a BA rep from Customers Relations. Apparently they don't have the financial info for the transaction - Expedia does (according to BA rep). Expedia says differently. And then there is Amex. Their credit card was used for the transaction. They opened a case, but say - wait longer. Out of options at this point - I wish Expedia's offices would be in my city...

On Jan. 29th, I booked, through Expedia, a midsized car for Orlando to last a period from Jan. 29 to Feb. 18th... my confirmation said "Your reservation is booked. No need to call us to reconfirm this reservation." The reservation was with Economy Rent a Car, even though the paperwork states Signature Rent a Car. When we were shuttled in, after waiting for 45 minutes at the pickup spot for a shuttle, there were no cars available for me and while my counter agent conferred with someone in the back over the issue, I was exposed to loud conversations from other clients who were in the same position and one lady was literally shouting to her counter agent about her insurance issue and that they would not accept her proof of insurance even though she had her insurance agent on the line. I could hear the agent say, "Lady, I am not shouting at you so please don't shout at me."

I received a very bad service with Expedia. I booked a roundtrip flight from PBM-BEL for the 20th of February 2016. When I realized that I would not be able to leave anymore, I contacted Expedia (within the 24 hour FREE cancellation period). An agent assured me that the reservation would be canceled and we ended the call. On the 19th I contacted them just to double check the cancellation, since my credit card got charged. It's at that moment that the new agent informed me that the system stated that the last call got disconnected and that they've tried calling me back and couldn't reach me. This info is absolutely false! Because of the wrong info entered in the system, I had to be charged a cancellation fee of $150. This is very unprofessional! Expedia is not taking any blame on them, even though it's their fault. I would not recommend booking with them.

I called to cancel a booking but realized on the day of the reservation that the booking was still active. I called them and they never cancelled and blamed the hotel. Forget about cancellations and customer service with them. Always choose the option to pay the hotel directly.

I wanted to share my opinion about Expedia.com (yes, the popular website that some of us use to order flights, hotels and even rental cars from). So from now on just don't use them and listen to the following story: We are traveling on vacation on the Philippines and as part of this vacation we have ordered a rental to be collected from Manila the day we are arriving.

Last year I booked our flight to Europe thru Expedia. Within 2 days of booking, I realized that I had put the wrong name on my flight - didn't match my passport - so I called Expedia to see how I could fix this. The agent I spoke with seemed to really try to help, but finally he said all I could do was cancel my flight and book again with the correct name. The mistake was mine, so I agreed and I received a "cancelled flight credit voucher", in the amount of my fare and good for one year.

Hello from Anilio Plaza, I manage a hotel in west Peloponnese in Greece. I cooperate both with expedia.com and booking.com and have for that reason a channel manager that has parity rate and availability to both channels. I found that in expedia.com website Anilio Plaza, my managed hotel, was bad presented without photo and description etc.

I ordered a package and the total price was $622. I confirmed my order but after a minute I received a receipt for $748. I called Expedia customer service line and was told that their prices change every time and to my respond that I took a picture before submitting my order (which I always do) the customer service lady kept saying the same thing over and over again that the system changes price all the time and she offered me $100 coupon that I did not agree. I asked to be transferred to the manager and after 57 minutes wait I was told by manager that the website can change the price every minute or so.

My wife and I booked a flight through Expedia to Washington-Dulles. After securing an itinerary w/ insurance and Prior to our flight departure, our son had a heart attack. We had to cancel the flight. Expedia advised that I would have to contact a specific telephone number for processing; a telephone number which connected me to an operation in the Philippines. According to Expedia policy, I can cancel my ticket for a medical emergency within the family. I receive a credit voucher with a one year limitation, but assessed a re-booking charge totaling $400 [43% of the original cost of the tickets]. Flight are already over-booked and always have standbys to fill the seats. So much for the graciousness of Expedia. I do not believe the Airline is aware of the poor business practices that have no sympathy towards travelers and undoubtedly reflects back to the airlines.

It began when I tried to book a flight from Munich to Thessaloniki, Greece online. I got that done, then I attempted to book another one-way flight from Thessaloniki to Berlin. For whatever reason, their online system thought I was booking a second trip, on the same day, from Munich to Greece. I didn't discover the mistake until I got the email a couple of days later. I called Expedia, whose agent said she would be happy to cancel one of the flights. I would be charged $50 by the airline, even though it was Expedia's mistake. They then said they booked my return flight. Communications were difficult because the rep was from some Asian country, her inflections were strange, the call was punctuated by long silences, and she hummed a lot.

I booked a trip to Costa Rica and purchased travel insurance. 10 minutes after my booking I called Expedia back with the question. My hotel is a 5-hour car ride from the airport. How can I get there? The agent was both baffled and annoyed. Apparently it was not his problem. I told him to just find me another hotel closer - no changing of flights, just location as I couldn't possibly get to the arranged location. I found a hotel on the Expedia site and asked that he switch it. Bottom line, the first hotel was non-refundable, many hours wasted, a terrible company. Consumer beware. They're not the company they used to be.

Worst customer service I've ever received. Booked my trip, reservation was lost and I've spent 6 hours on the phone with this multi-million dollar company with no hope of refunds or credit. Hung up on by first manager I spoke with.

I made a car rental reservation through Expedia with following details: Budget Standard SUV Chicago (MDW). Reservation dates: Sep 4, 2015 - Sep 9, 2015. Itinerary # **, Confirmation # **. Total: $317.56. Base Price: $170.10. Taxes & Fees: $93.46. Travel Protection: $54.00. As you see I booked a standard size SUV because we had party of 6. But when we reached to Budget Car Rental they said they don't have any SUV but just standard sedan. So I had no choice to take one sedan. I was advised to call next morning to see if they have any SUV available. I called many times to facility and to the manager directly but no one responded to my call.

Booked a flight and accidentally chose wrong date online, call within minutes to change the date. I was told that I couldn't if so it will be a $200.00 fee. I never went on flight and I was told there will be a credit for ticket amount and a 200.00 cancelation fee. Credit is good for a year they said. 4 month go by now I'm told that my credit is not valid. They got me on hold as I'm writing this review for 45 minutes now, and they hung on me. Calls back and places me on hold again. Expedia is very unprofessional and I advise people not to use these Clowns. I definitely won't use them ever again.

I booked a business class flight with Expedia because I wanted the flexibility of making a change as I wasn't certain of my return leg timing. As it turned out I had to make a change on the website but there was no facility to do so. I contacted customer CARE three times and did not even get the courtesy of a reply. Like many, I will never book with Expedia again - this wasn't the first problem I have had. The company do not deserve to be in business and probably won't be if their customers continue to be abused and ignored.

Hi Folks - I would like to share something worst experience I had with Expedia. I tried to book my flight tickets for 16th Feb 2016 from Sao Paulo to Delhi on 2nd February using my friend's credit card details. Expedia failed and no tickets were generated. Hence, I tried to contact Expedia group on 3rd Feb 2016 and asked for my ticket provided the email and telephone number to track the ticket because they haven't generated the itinerary number.

My son's flight was cancelled due to weather. In trying to rebook his flight I was disconnected once, put on hold several times ranging from 5 mins to 40 mins, they suggested I call the airline directly to rebook after the airline told me I had to work through Expedia as I booked thru them, they sent wrong flight info after first rebooking on wrong flight, and as of now I've still not been successful in rebooking and I've been on the phone for over 90 mins total at this point. NEVER USE EXPEDIA.

In August 2015 I booked a return economy class ticket from Harare to Wellington, New Zealand. The ticket was a gift to a friend. Later, because of problems related to visa, I had to reschedule the booking which I did without any problem. On or about 15 December I had to request another change. I was told that there were no economy seats available for the new dates and that only business class was available. Reluctantly I agreed to this and the additional payment of over NZ$7000 was taken from my account. Subsequently it became obvious that my friend could not travel on that date either and we decided to postpone the visit until 2016. I re-booked the now business class ticket for 24 March 2016 returning 24 April 2016. Having made these arrangements I thought I could relax and enjoy the Christmas Holiday.

Bobbi is an absolute jerk of a supervisor at Expedia. I attempted to book a flight for two passengers today via online. My account was debited the funds for the tickets and I received a message that their system overloaded and my flight was not booked. I called the customer service line and was placed on hold for one hour then sent to a line that said that their office was closed. I called back and spoke to Nadia and Richard - STILL NO REFUND FOR TICKETS I NEVER RECEIVED AND STILL NO TICKETS.

Was told after waiting 20 min by a supervisor that there is no way to transfer your "points" accumulated from a previous e-mail account if you have a new e-mail account as I have, because I moved and couldn't keep the old account because of lack of service to my area. Thanks Expedia, I think I will try Travelocity for my future bookings.

I will not be using Expedia again. I got kicked off the site while booking a trip to San Diego. I was finalizing the deal when I got kicked off. The price was $1400.00. I immediately called and was told the price was now $1700.00 and they were sorry, their system was being updated. I was on the phone for over an hour and then got disconnected with this rep. I called Expedia again and the new rep was very difficult to understand. This time I was told the price was now $1891.00. After booking Expedia sent an email telling me I would get a could cancel in 48 hours however they would not be sending an itinerary to me for 4 days. I called Expedia again and held some more. Each time I was told, "I am so sorry." In general Expedia seems disorganized and lacking in customer service. There are enough alternative sites where I do not have to use Expedia again and I doubt I will.

I had booked a flight and hotel on January 20th 2016 for February 12th 2016. To make sure that my reservation is booked and accurate, I had decided to call the hotel the day before I fly out. The hotel notifies me that no reservation has been made even though I have a confirmation email from Expedia. Expedia had me on hold for 3 hours and still counting "trying to resolve the issue". I had asked to get transferred to the manager and all I keep hearing is please wait few minutes for the past three hours. I have been transferred from one customer service representative to another. Disgusting service, ruined my Valentine's day weekend. I will never book through them again and none of my friends/family will book through them. The worse service I had ever experienced.

The initial error was a glitch in their payment system when booking a flight + hotel package - declining payment even though my bank confirmed there wasn't a problem. Then I realized that although the Expedia portion of the payment had not gone through, they had put the airline payment through and that money was frozen in my account! So here I am with still no booking, but with my bank balance a grand and a half lower, with a vague promise that it should be released in three days. What adds insult to injury, though, is the shocking level of customer service. I'm used to dealing with busy and less-than-competent call centers, but this was a new low, especially considering we're dealing with transactions in the thousands of dollars.

Wedding plans changed so I had to change two flight days and times. Same airlines. Shouldn't be a challenge for Expedia, right? 3 phone calls, repeatedly put on hold for long waits, 2 disconnections, 2 agents, 3 supervisors, 5 different stories and never told the same change/cancellation fees. I had no idea who was telling the truth. I gave up. I'll never use them again.

I booked a flight, I called that afternoon to change the spelling of one of passenger's name. The woman I spoke to told me I needed to wait 24 hours to change the flight. I called back today and they tell me they need to charge me $50.00 to change the last name. I said, "Cancel the flight." Then they send me a voucher for $226.20. Where is the balance of my $170.20. Expedia is the worst. They liars and thefts. This is how they rip people off. I will never ever use them again.

Do not trust the free 24hr cancelation. I tried to cancel online and it wouldn't let me cancel and told me to call. I called the number and was hung up on. Called again and the guy assured me he canceled it only to find the next day that it still wasn't canceled. Now calling again today and of course was hung up on again. Now my phone shows me I have been waiting for almost an hour back and forth with people who don't want to help me and that are telling me there was no record of me canceling. Such a scam. I cannot believe such a large company would be this shady!!! Shop around, there are better discount sites to use. Do NOT give them any more business.

I have used them for years to try and save a buck. I repeatedly regret it as the hidden fees that show up always equal more than the money saved. They package deals for you, and then you find out that the hotel adds on fees after you get there that were not included but are mandatory. It is a scam. May as well say the package is only a dollar, and then let everyone add on hundreds of dollars in "guest" fees after you've already paid. Even the hotels themselves are starting to do this with direct booking, but at least you can deal directly with them. My latest experience had the hotel blaming Expedia and Expedia blaming the hotel. Neither would help resolve the problem. Won't use them again.

First I tried to make an flight reservation on their website. The site was easy enough to navigate but after I selected a flight and provided all info needed to complete the reservation, I kept getting a response that the booking could not be confirmed. After several attempts I decided to call them directly. The first person I spoke with was friendly enough and was able to locate the flight I had selected. He also had an issue trying to complete this reservation, but insisted this would be worked & they would mail me a copy of my itinerary. I would receive emails from Expedia none of which included my itinerary. I checked my bank statement online & found the entry from the airline showing the fare had been deducted from my account, still no email confirmation. I again decided to call them directly. I spent an 1 1/2 hours with (3) different persons trying to even locate or confirm my reservation.

I tried using Expedia since last year for several bookings to include airlines, hotel, and car in several different countries. Last year, I spent 4 hours of international calls from Hong Kong to try and change flight dates. End result... I lost $847 on a one-way trip back to the U.S. This year, I mistakenly input dates for a hotel in New York, USA. I paid with PayPal which doesn't show you a confirmation of dates when you confirm payment. Instead of 3/20 - 3/23, I needed 3/23 - 3/26. Of course it was my fault for entering the wrong dates, but within 15 minutes, I caught the mistake and contacted Expedia.

After many years of doing business with Expedia as vacation consumers, we have experienced constantly declining levels of service. During the booking and verification process for an upcoming trip to Central America (February 2016), not one element of the trip was properly booked, priced, or verified by Expedia personnel. This was discovered when we began to make an itinerary change three days prior to the originally booked date (we were adding time, spending more money).

While booking a flight online, I promptly entered information and was brought to the booking confirmation page, on which I entered my credit card information. The page returned "There was a problem with your payment, please try a different card or contact your card service". I promptly called my credit card company, which I had more than ample funds to cover the costs. The company stated they seen a hold for $0.00 created for travel, and they were not declining the request.

I have no idea where to start. I made 2 separate reservations for my business trip to New Hampshire with my 2 co-workers. However, there was an occasion in my company so I decided to stay in the office and send only the 2 co-workers. Since I made the reservations, I had to change the Itineraries because there were my names under hotel and rental car service. I called them and cancelled the flight first. Then, I explained the situation and asked them to get rid of my name from the reservations. I also provided my co-worker's name as the primary holder for itineraries. Since rental car was Alamo, and Alamo was as stupid as Expedia, I called Expedia several times to make sure everything has been updated. I found out that my itinerary shows only 1 hotel room, instead of 2 rooms. I called them and asked them (with 15 minutes call-back thing), they said that 1 room has been cancelled.

I booked a flight from Bangkok to Tokyo on Jan 7, 2016 online (Itinerary # **). Then when I check in on website Japan Airline, but reject because wrong name. Then I contacted customer service of Expedia 3 times: first time said no mistake and he will call me back later. Second time another boy answered, tell me no problem, I can check in in the evening; third time, a girl answered, she said I have to wait 8 hrs because Japan Airline Office office closed. Finally, I contacted with Japan Airline Thai office, and pay 2000 Yen to amend name. I am confusing why this can be happened? And why I have to pay for Expedia's mistake? There are not any feedback place in Expedia website. Can Expedia learn something from this case? I paid for it for Expedia already.

I booked a ticket for four people to travel from Houston Texas to Punta Cana on February 10, 2015. One person couldn't make the trip, so I called Expedia to cancel the ticket. I was charged a $200 fee for cancelling, but issued a flight credit through Expedia that I was PROMISED that I would be able to use (personally) since it was booked through my Expedia account and with my credit card. The caveat was that I had to rebook through Expedia, not United. No problem, I thought. Almost a year later, I am trying to use the flight credit of $563.10, and after nearly two hours on hold and being transferred from domestic, to international, to package team, to help desk, I was told that there is a "glitch in the system" by someone who barely spoke defined English, and that I needed to talk to United. I tried to explain to him that I didn't want to speak to United, I wanted to speak to a manager, but he transferred me to United anyway and hung up.

We made a mystery booking at Expedia, only to find out the Orlando Westgate resort Expedia was going to send us to was not worth its three stars, had many bad reviews. The complaints ranged from bugs, cockroaches in the rooms, dirt, noise, impossible staff, no guard, but also theft, negligence, and credit card fraud. We called Expedia about it, and had to wait a long time before we got a final answer. It was then stated by a guy called Mahmud that our booking was non-refundable, because that is part of a mystery deal. That there was nothing he could do because the hotel would not allow it. Mahmud did not listen to anything we said and did not transfer to a manager, what we had asked for. It was a vain call.

Booked a hotel in Las Vegas, Nevada [Bellagio] from 1/25 to 1/29 4 nights, also got flights their computer generated and recommended. I called a few times to make sure everything was correct and no one said it wasn't. To our surprise 24 hours before our return home flight was to leave we went to check in with American Air/United to get our seats but we couldn't get through. Finally after many hours of calling we got someone at Expedia that knew enough English that we could understand that told us the reason we can't get through is because our flight left the day before. We asked Expedia to own up to their mistake but they wouldn't, we asked for return flights home free and they refused, we asked for them to make things right so we could go home and they still refused.

I recently booked a trip to Cabo with Expedia.com. I chose the option when books to pay later (ie upon arrival at hotel). I was sent my confirmation number and was excited about my upcoming trip in May 2016. I booked the trip in January 2016. I was shocked when I received my credit card statement this month with a $2000.00+ charge on it from the hotel I will be staying at. I immediately called Expedia to ask what happened and then to have the charges removed. They told me they can't since this is a deposit the hotel requires and they didn't know about it. So I had two choices cancel the reservation and book somewhere else or pay the deposit. They kept trying to tell me it's only a deposit and as I repeatedly tried to tell them I owe this to the Credit Card company in 30 days or I will be charged a finance charge. Expedia wouldn't do anything for me! They are Liars and Have AWFUL customer Support... I will NEVER use them again.

I booked a hotel room through the website and cancelled it within 2 hours of booking. I was then charged for the hotel three days later. When I contacted Expedia they put me on hold multiple times and I spent a total of 1 1/2 hours with them trying to resolve the dispute. They said that there was a glitch in their system and that is why the hotel did not receive the cancellation.

Booked flight online using Expedia.com from Denver to New Orleans. We selected the "cheaper" flight to make a stop in Florida first. What we discovered later is that the Denver trip to Florida is not a connecting flight to our Florida to New Orleans flight. Meaning we not only have to go through security after getting our bags and re-enter the airport after getting off our flight to get on our next flight but we also have to pay the extra baggage fees associated with taking what they call "three" flights to our destination. When I call to discuss this issue and request a CONNECTING flight so we don't have to go through the hassle of security lines and pay more money for baggage, I receive people who don't speak clear English and who want to blame the airlines and not take responsibility.

I bought flight tickets with Expedia using Expedia Bargain Fare for the first time assuming it is 24 hour-FREE CANCELLATION like my other tickets purchased in the past (which is also standard nowadays). But to my surprise, I found out it is NOT, only after I called Expedia customer service to cancel. Throughout entire booking process, I did not notice such clause that it is NOT their regular ticket which subject to 24 hour-FREE CANCELLATION. This is such a very critical information that should be revealed upfront especially this is their NEW promotion introduced recently and many customers like myself are not familiar how it works. I am attaching screenshot of booking pages. For example, in the search result page (Screen Shot 2016-01-30 at 10.35.48 AM.png), other regular tickets does not show "24 hour free cancellation" clause. So it is misleading that SAME policy applies to all the search results.

I recently booked a roundtrip flight from Phoenix to Ashville. The first time I tried to book through the site, I received an error message that indicated there was a malfunction and the purchase did not go through. I quickly went through the process of booking again so I could secure the lower rates. I did not realize until 5 days later that the first purchase went through so I was double booked. I called the customer service at Expedia immediately the next morning. At first, they tried to charge me $200.00 to cancel the 2nd reservation that resulted from their website's malfunction. I said that was unacceptable, and they proceeded to put me on hold... for 3 1/2 hours.

Cancelled hotel due to flight change with one week notice, say they are charging. Same hotel has 24 hour cancellation policy. 2 years ago they booked me at the wrong hotel, instead of near Bush International they book near small private airport 100 miles away. They rebooked me at a hotel 40 minute taxi ride and billed me for both.

I was trying to book online, but the total was over my CC daily limit. So I called Expedia and told the call center lady. After realizing there was a limit, I told the lady that my girlfriend would use her CC and we would just reserve ourselves online. In the meantime she tried making 14 charges according to my bank, one of them for thousands of dollars. I spent over an hour on the phone waiting and being transferred; yet, no one would authorize a removal of the hold on my bank funds. This is ridiculous and in my mind, this is nothing but a crime. I WILL NEVER USE EXPEDIA AGAIN!!! Book the trip with the airlines and the hotels yourself...SCREW THESE THIRD PARTIES!!!

I believe a customer service agent changed my email address without my permission (missing the last letter of my name). Therefore, I could not log in to my account. Requiring me to painfully call repeatedly only to be hung up on at least 3 times before speaking with an agent just to change my email address!!! I was unable to change my flight from the US to South Africa despite calling the airline directly and then saying I have to go through Expedia and then when I called Expedia they don't have the flight schedule available. The only option that I had was to cancel my flight for a $450 fee (when the ticket cost $500) or go on the flight. To make matters worse, they kept transferring me and the phone would get disconnected while I'm on a landline and every time I called, as soon as the phone would ring I would get disconnected.

Saw a good deal that is about to expire on Expedia. Wanted to call them to clarify some details before making the booking. Called their toll free number, told them the deal would be over in 15 minutes the MOMENT my call was answered. After some questions being answered, I was ready to make that booking. I have expressed multiple times that I was concerned about time running out and the price may not be available, which I was reassured that it will be taken care of by Expedia. I got the booking in, only to have the guy tell me that it has passed the offering time and the original deal has "changed" as he was entering my order. So now I have to pay 60 bucks extra because his computer didn't load fast enough.

I literally made an account on this page JUST to complain about Expedia. I've currently been talking to them for over two hours now and am still on hold with them after being transferred 4 times which is why I have the time to write this review. I called them to ask one simple question about a special offer they are having with their Expedia+ members. I had just signed up for their special offer, "Punch your way to 10,500 Expedia+ points" this morning only after booking 3 nights at one of the qualifying hotels for this offer a week ago. So naturally, I am wondering whether I can get 3 punches on this virtual punch card for those 3 nights I booked at a qualifying hotel a week ago.

I booked a vacation package through Expedia - flight, hotel, and transit. Within 24 hrs I called to cancel and booked a different vacation package through them. They said the refund would be processed in full within 24 hrs, though it may take a week or so for my bank to process. Great. One month later and only half of the costs are refunded. Every time I call to billing I wait 5 times longer than the estimated time, then get hung up on. It happened twice where the agent answers, and promptly hangs up the call.

If you book a hotel through Expedia be sure to read very closely the refund and cancellation clause. Many places will not give a refund or cancel a reservation if made through Expedia, even if it is 800.00 and you are in hospital and cannot get there. Very Frustrated! And it is 6 weeks prior to reservation and less than 48 hours after it was made.

I used Expedia a lot. Recently, I booked airline tickets from Expedia. Before check out, they suggested to add "Travel Protection - total protection plan" - I get refund when I cancel the trip so, I bought it. Cost me about $244. I tried to cancel my reservation, it said I have to call... so, I called and they said I only can get airline credit which I have to use within 1 year. I only can get a full refund some emergency situation!! I can get full refund from airline if it's emergency, why I need Expedia protection plan? Why I buy protection plan if I cannot use it? It is useless and rip-off. I'm so disappointed by Expedia. I have to look for other travel agent websites now.

I ended up having two accounts with Expedia following a typo. I asked them to consolidate them and spent almost an hour on the phone today and another hour a couple of months ago without getting anywhere with them. Then followed a series of e-mails with different reps who obviously did not read my e-mails and kept asking me to call and call and call. This is enough. I am now convinced they will never credit my points to the only account I now have access to. They lost one more customer. They stink.

I just spent over an hour on the phone with Expedia trying to do a simple flight change. I was very patient as they shuffled me around to various departments, placed me on multiple hold, and repeated myself at least 5 times because both the agent and supervisor did not speak English well. At the end of his hour the rates had gone up by $30. I explained to the supervisor that their inadequacies should not be my penalty and asked him to honor the difference as I have been a loyal customer for several years. Not only did he take that opportunity to save my business but he did not even acknowledge the inconvenience. Expedia will be out of business soon. Google Flights is not only a superior product but also much more convenient and customer focused. Do not waste any more time with Expedia.

I have a brother who is practically on his deathbed in the hospital. His heart is giving out and it can be a day, a week or a month before he passes. No one knows but he is sedated. I have been trying to get a hold of Expedia to see if I canceled my hotel reservations if they would return my money in the event I can't make the trip to Arizona from Cleveland. I have been on hold well over an hour when they told me waiting time is 8 minutes. I called the hotel in Phoenix and I have to take this up with Expedia. It does say on my contract if I cancel I will lose my money, but in the event of death they have no remorse to anyone?

My initial flight was canceled and the Expedia was changing the flight for more than three times. I lost track of those changes. After I called and ask about the possibility to make a refund since they were not able to provide a different airlines options, they without hesitation refunded me the money, no fees. And the refund was done so quickly that very surprised me. I didn't ask for a refund. I only asked for a possibility and the representative called the airline and made a cancel for the flight that I already made a check in. So how can be done so quickly without any interest on their side?

My wife and I had booked a holiday to Vanuatu for early February 2016. A few days back we got an urgent email from Expedia to say that the airline had cancelled our flight. We phoned Expedia and they said we would need to cancel our package because the airline had cancelled our flights and provided no others - and the reason was "runway". We had no idea what that meant and neither did the Expedia representative. We agreed to the cancellation, as we had no choice, since no flights were available. The rep told us that the hotel would refund us within 5-10 days and the airline would within 8-12 weeks!!!

While booking my 1 way ticket to Perth from Bangkok. I was charged a extra $200 dollars. I am a frequent flyer every month and never had this problem. Never use Expedia again...

I have had thousands of pounds "pre-authorised" from my account by Expedia.co.uk after trying to book a holiday. The website kept telling me it was busy and to click again. I did but I was called swiftly by my bank's fraud team who told me every time I tried to pay and the screen was telling me the booking had failed, Expedia was trying to take payment anyway. As such, my accounts have been locked and I can't access them for up to 2 weeks. Expedia customer services, particularly "Nanja" based in Bangalore, India, was rude, obnoxious, and sarcastic, and totally unwilling to help. In effort to get me off the phone he promised me a call back from his manager. This never arrived. I am at a serious disadvantage now as a result of Expedia, and also without my holiday!

Cancellation due to double booking, same flight, same destination, return date few days later, received less than $50.00 credit of $611.00 ticket purchase after penalty. Took days and hours of holding on phone to finally receive such wrong treatment. Deal straight with airlines and you will be treated much better. American Air said, "No problem," until they found out Expedia, then said we had to deal with Expedia and its policy.

I booked plane reservations through Expedia for my daughter. I am always careful with dates and have never had a problem doing this until today. However, after booking, paying and then printing up the reservations, I noticed that the return flight was on the same day as the outgoing flight! I immediately called Expedia to change the flight. I was put on hold for close to an hour and told that I would have to call back after two hours as their computers weren't working. I then called the carrier directly. The carrier asked me if I had booked through a third party and when I said, "yes", they said that this happens several times a day. The airline operator said that Expedia will change the ticketing day to keep the price down. I was able to rebook through the airline directly and resolve the issue. However, I will not use Expedia to book any travel plans again.

We live in Fuerteventura and have been trying to contact Expedia.com for weeks. They don't reply to emails so we tried phoning. Yesterday an agent in Spain was trying to get us connected for over an hour, eventually he phoned us back and transferred the call to us, after ONE HOUR we gave up. Our advice never use Expedia.Com, their customer service is non existent.

I am 13 weeks pregnant. My husband and I booked a vacation package through Expedia to the Caribbean for later on this February. A couple of weeks after booking, we were advised by our doctor not to travel to the area and to cancel our plans because of the recent issues with the Zika Virus and its threats to pregnant women and their babies. We had a doctor's note in hand explaining the issue. I called American Airlines to cancel our reservation and get refunded, and they said there would be no charge to do so; however, cancellation had to be done by Expedia. So, we called Expedia to cancel our trip and get a refund, and we were told by the company that the airline was going to charge a fee for cancellation, which was a lie based on their itinerary confirmation email and the airline representative.

I would like to say that I think Expedia has a deal with Telco's and receives some kind of remuneration from all the calls to their sites. The average waiting time is around 45 minutes to one hour. Why else would this company not allow clients to communicate by email? Last year I had a little problem with Jet Blue and received very good communication by email and resolved the problem completely. I do not advise using Expedia because, as many complaints testify, they tie up the airline or hotel to communicate ONLY with them and it takes too long and costs too much to reach the right person. It is far more satisfying to deal directly and that is what I shall be doing in future. My original problem was about a credit from Emirates for a flight from Perth Australia to NYC and return via Dubai. So much better if I could have dealt with Emirates direct.

I had purchased a flight from Newark to Las Vegas with the insurance which by the way said 'cancel anytime, receive a refund'. Yeah right. A couple of days later I decided to change my trip and fly from Newark to Los Angeles rent-a-car out there and drive to Vegas and from there I would fly back to Newark. When I called to change flights the agent I spoke to said I needed to cancel my previously purchased tickets and I would need to buy a new ticket but I would be refunded the previous one as long as I fill out the insurance paperwork. She never mentioned that I wouldn't be eligible to receive a refund for the reason I was changing the itinerary. Isn't it obvious that if I would have known I wasn't going to be eligible to receive a refund I wouldn't have bothered in doing any changes?

Booked our Cruise through Expedia for a New Year's Eve cruise aboard the Carnival Elation. When they advertised they said there would be a shipboard credit in the amount of $**. When we got the bill, the credit was not on the statement, so the nice people at the desk called Expedia and a manager at Expedia informed us that after we received paid bill there was a site at the bottom whereby we would have to ask for the credit. I am not a computer savvy and had to get help to make the reservations. Why should we have to ask for something they advertised as a part of their package. If you did not read the fine print, you did not know you had to ASK for it. It is not the $** as much a principal. So, Expedia, we can promise you we will never recommend you nor use you to book another trip of any kind with you. YOUR LOSS, WE TRAVEL A LOT!!!

Be careful if you book a flight through Expedia and get their insurance policy. We booked a trip for medical reasons and got the policy in case we needed to change our return flight, which we did. After changing it, we were charged a change fee and had to report a claim to get it reimbursed (I thought the purpose of insurance is so you don't have to jump through these hoops). After many calls, emails and forms, their policy doesn't cover medical trips. If we would have gotten sick while on the trip we could have changed our flight with no fee. But since we changed the flight before going, we are stuck paying the change fee.

I had to cancel a trip to Miami for March 2015 I had booked with Expedia on February 25, 2015, because my dad passed away. When I booked the trip (airfare and hotel package) I inquired about travelers insurance. Expedia told me that the insurance they offer would allow me to get a refund back for my hotel, and a credit with United Airlines so that I could book another flight within a year. All I would be responsible for was paying $200 for the flight change, which Expedia would then reimburse me within 2 to 3 business days. I would also be responsible for the difference in the fare price. I purchased the travel insurance thinking it was a good thing to have. When I cancelled my trip the amount I had paid for the hotel was credited back to my credit card.

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes.

I purchased 5 round-trip tickets and needed to only panel one of them. I contacted Expedia customer service but they could not communicate correctly. I tried to explain to them what I wanted but they didn't understand what I needed. I tried to contact them several more times hoping that I would be able to speak to someone that spoke good English, however I had no luck. I became very frustrated and looked online to find a phone number in the US, but could only find the number that is located in India. I will never used Expedia to book any of my travel plans again. I wouldn't recommend anyone using Expedia unless you want to become frustrated.

Expedia's customer service is not one of their priorities. Agents are like talking to robots and you can find the same deals doing travel accommodations yourself. While trying to change a flight date/time that was a clear mistake, I tried talking with someone from corporate because the agents either did not speak English well enough to understand or they could not say anything besides this is our policy. Once a corporate representative was available to talk, he made it clear that Expedia was a business and their motive was to make money and not make customers happy. These exact words came out of a corporate officer's mouth. I would recommend spending 5 extra minutes to book flights and hotels yourself.

Signed up for Expedia business since I do a lot of traveling. Was awarded reward points for hotel and car rentals. Upon booking it shows how many points would be awarded. After completing checkout reward points were cut in half. Also experience hotel credits are not properly credited. Each hotel booking over $50 is suppose to award me 1 hotel credit upon receiving 10 nights am suppose to get awarded $100 credit. Have stayed more than 10 nights and account was tampered with so I could not get awarded coupon. Also was very close to being awarded gold member but account was tampered with to prevent me from becoming gold member.

I booked 4 different hotels and flights. Every single reservation was charged to my credit card. Day later I got an email stating the reservation was cancelled. The money was returned after several days every time however I had no hotel and no flights. Had to rebook at a higher cost due to the timeline. Hours on the phone, poor customer service, lies, incompetence, no explanations, promised calls back... nothing but the runaround. I will NEVER NEVER use this company again.

We have been struggling to get we duplicated itineraries straightened out! I have repeatedly been told that the hotel would be reimbursed, and we would get travel vouchers for the airline tickets. But the charges for the hotel still has not been reversed! To recap, I initially made a reservation online and didn't get an email confirmation, so I searched for it online and contacted a customer service via email and was told I didn't have a reservation. I assumed I must not have clicked through on a button somewhere and made the reservation again. When I got to the end of the reservation confirming my purchase, I recognized the screen and called immediately and explained the situation. I was told that one would be deleted, and there was no problem.

Booked a flight package with Expedia 2 days ago - website changes days you're trying to book each time you select a different flights. After viewing several options- I picked one without realizing the website changed the date of departure. Nothing is solidified after 24 hours so when I received a confirmed itinerary I realized the date of departure was wrong. Called to change it, the system was down so they said they couldn't call me but that I needed to call them. Explained that if time runs out for me to change my itinerary that they should be responsible. After many calls in asked for a supervisor and they wanted $200 more to change it. Will never use Expedia again - be careful with Expedia.

I will never use Expedia again. I am being charged 5 days for 2 days of hotel stay thanks to Expedia. I called Expedia to make changes to my reservation, but for whatever the reason, they did not. I called back few days later and Expedia denied that there was a record that I made the call. I showed them the proof from my phone bill that I called them for 16 minutes, but Expedia told me that doesn't prove anything. The manager from Expedia was so rude. He went as far as saying I could be waiting on the phone for 16 minutes, and I will not get the refund back. Thankfully I took the issue to my credit company. They said that's enough as a proof, let's see how it goes.

I received an error message on the website while booking a hotel and flight, so I assumed perhaps the flight was booked and picked another acceptable option. Just to be sure, I wanted to call customer service and make sure the original flight I wanted was booked and that's what was causing the error message, just so I knew I was getting the best deal. After dealing with the online chat help (which didn't help at all and gave me options $500+ what I started with), I called and representative assured me everything was fine with my original flight that was causing the error message and took all my information for my desired hotel and flight times. After about twenty minutes, everything seemed to be good to go, until he told me the flight I wanted was booked.

I booked a hotel using Expedia. I carefully read the cancellation policy. It said I had 24 hours to cancel the reservation. Unfortunately, Expedia doesn't adhere to that policy and when I attempted to cancel they said I would still be charged the full $750.00 for the room. Buyer beware.

I truly wish I could use negative stars for Expedia. We've been on the phone for about 7 hours today dealing with a glitch in THEIR OWN COMPUTER SYSTEM!! My mom, brother and I purchased a package deal to Jamaica, we printed out our itinerary - turns out they forgot to charge my brother for a plane ticket BUT assigned him a room in the hotel. We patiently called Expedia asking them to revise our itinerary to add the plane ticket, but they couldn't seem to figure anything, and I mean ANYTHING out. The manager finally says, after four hours, there is nothing wrong with the itinerary.

Reserved a 3-star room, no rooms available. Expedia charged me and no one will answer the phone, automated operator only. Hotel was far from a 3-star, Expedia is less than a one star. I will never use Expedia again. Expedia is definitely a trash organization!!!

Probably the worst company I have ever attempted booking with. I tried booking flights with this company and it said the booking had not gone through and to try again. I tried multiple times and each time it said the same thing. I then checked my account and the money had been taken out of my account without receiving the tickets. Never booking with this company again.

I've been trying to get my monies refunded for a cancelled flight since October 17th, 2015. Expedia now just hangs up on me or ignores the fact that I'm calling. I've filed an affidavit with my bank proving that the monies were never refunded. However, Expedia just continues to hold my money saying that they did refund it even though the affidavit from my bank shows otherwise. At this point I don't know what to do.

We prepaid for a night's accommodation but when we got there the hotel had a different date. We asked the hostel if they could help but they said we had to go via Expedia. There was a free call number which we called and the hotel and it DID NOT WORK. We were now stuck in a foreign country with no accommodation. There was no way an email was going to sort this out so the only other option was to find a phone number that worked. We did, and it cost - a lot. We managed to sort out the booking (after missing out on half the things we wanted to do because it took so long!) and we had to downgrade the accommodation!! However Expedia are now refusing to refund the cost of the phone calls even though the booking mess up was 100% their error. The fact the phone number didn't work was beyond a joke. What if we didn't find one that worked? Were we supposed to just give up a night's accommodation?

I was promised a free shuttle to Flamingo Resort in Cancun. Expedia said they lied. I want my 100 round trip shuttle money back.

I have done a flight reservation through Expedia.com 2 weeks ago to Rome from Istanbul... And for USD 590 ticket fee, they got 70 USD for travel protection, almost 12%. Today I wanted to cancel my reservation due to health issues. However when I call the customer service the lady told me that the ticket is non-refundable and if I had any medical injuries or accident or DIE or broke my somewhere etc. I could apply for claim of refund. SO THEY ARE CHEATING THE customers of hiding something... They have to explain and wrote very clearly when I do booking what and how I do get my money back if I cancel or changes. I realized that I will never make any booking on Expedia. Booking.com is much better than Expedia. Even Kayak.com is better. I am even gold member of Expedia and they do not care the customer satisfactions.

My deepest concern is the customer service that Expedia provides. I have been Expedia customer for many years, and everything was smooth since I did not need to contact customer service before. This time - due to certain circumstances, I had to make changes to the itinerary. I had to call Expedia agents and most of the time I was getting contradictory information from the agents. During the calls, some of the agents were telling me that it is possible to make changes to the itinerary for additional cost and some agents told me that it is not possible.

At time of booking, the TOTAL was $724.00 for a car and hotel 5 days. The charge on my C.Card is $823.79. Called twice and they promise refund. 2 weeks past and $0 refund. What should we do? Please help.

Thought I bought a ticket for $352.20. Being told only 1 ticket left!! Ended up ticket was $182.20. Why? I called, after being on hold for 20 mins. was told tickets can change even while you are buying them. Really? With 1 ticket left? Such a sham... will not be using this site again. By the way they offered me $50.00 towards a hotel or package.... what a total sham!

I have had an ongoing issue with Expedia for the last 3 months. The airline changed my flight which is fair enough. I paid for a flight from Sydney to Rio de Janeiro. It has 2 stops, 1 in Auckland and 1 in Santiago. I received an email from Expedia advising me that my flight had changed, that was it. I logged on to find that my itinerary only showed my flight from Santiago to Rio. So I had to email them to find out what my flight details were from Sydney and to Rio and they sent the only flight I could see on my itinerary which was Santiago to Rio.

We booked 4 nights for 5 people "all inclusive on the SITE" but when arrived we have to pay for our Breakfast meal. The Hotel Wyndham resort in Orlando also treated us a second class because they only deal with the company who booked for us ("Expedia"). About 5 hours later Expedia spoke to staff at Wyndham and told them breakfast is included, but then they (expedia) only submitted a stay cost. No wonder it's cheaper with them an hour after Expedia told us they can only pay for two person (really). We booked 5 people and pay for it isn't? We pay the cost of breakfast in our own pocket and send them the cost of two only (what a joke). Got charge in US Money 1.40 higher but expedia refunded in Canadian at 40% less. Be warned with this false advertisement or inconsistencies. You don't have a way back once you get to your destination.

I have used EXPEDIA for years, but on a recent booking for a flight and a car I needed to make a change in my return date for the car - the resulting process was excruciating and completely unacceptable. I spent two hours in the phone (put on hold - eventually bumped back into the queue) to make a simple change - move up the return date for my car rental a few days. I was told by the EXPEDIA agent that I would get a counter credit from the car rental company for the early return. When I returned the car, they said the booking was through EXPEDIA so any credit would come through them.

Do not book with Expedia if you can help it! I booked a Bangkok Airways flight from Bangkok to Koh Samui on Thursday 17th December around 4pm to fly on Sunday 20th December leaving Bangkok at 2100 (Flight number: PG 187Y). I received no confirmation of this booking despite their website outlining that I would receive confirmation within 24 hours. On the evening of the 18th December at 23:17, I received an email from Expedia stating that the flight time had changed to leave Bangkok at 1930. In the email it states that I had been charged for the itinerary yet which suggested that the flight had not yet been confirmed. I also have the Expedia app on my phone, in which all the flight details were present in my account, leading to confusion whether the flight was confirmed or not.

It has been several weeks since I changed my reservations for a earlier date. I paid the insurance and am now fighting to get my refund back. I am on hold again waiting to talk to a manager because the broken English speaking phone person said that the refund has been deposited into my account... Nope not yet. And she told me that they would not give me an email or a tracking number to show that they refunded me the money... Please be aware and dont use EXPEDIA.com.

Hotel not as advertised by Expedia.com. Boutique Hotel Palacio on Calle Duarte 106 is not a 3 1/2 star hotel by any means. After arriving nothing worked in the room, no wifi, tv on top of door 12ft high, toilet not flushed properly, etc. Abandoned building right in front of hotel, with garbage thrown out in the street everywhere. We had paid for seven days between flight and hotel a total of $1,986.00. We had to leave the hotel two days later and head back home to Miami, USA. Additional cost of airfare to leave was another $230 per person or $460. The hotel agreed to give us back $388 out of the days we did not stay. We were not able to contact expedia from Santo Domingo, their 1800 number did not answer. Expedia told me that their information on some hotels are not updated. But who pays for all I lost, my vacation time and money spent.

I booked a car with Economy, an off-site rental car agency, this past week for what seemed a good deal thru Expedia. Unfortunately, the experience was awful given: (1) no car was available to me at that rate provided by Expedia, (2) economy car rental service was rude and lied about availability given other customers did get cars after us- we were told NO cars were available at any rate, and (3) economy sent us to an alternate car agency with a presumed slightly higher rate, but that was deceiving as they tagged the cost a day short.

On 12/15/2015 I purchased 2 first class round trip tickets from Phoenix, AZ to San Juan, Puerto Rico on Delta Airlines from Expedia.com. The confirmation from Expedia.com was sent to my email account. Everything seemed in order. On 12/26/2015 I received email notification of schedule changes that changed one leg of trip by a few minutes but no flight number changes. Then I noticed they had changed 2 of the flights from first class to coach but offered no reason. I checked with a Delta Airlines who confirmed there were in fact 14 first class seats available on both of these flights. Contacted Expedia and was told cost would be 2K to fix. Was put on hold and disconnected 2 times after waiting over 2 hours. Can't come to a satisfactory resolution on this matter.

I call the customer service department to rectify my name, resulting in a cancellation by the automatic system. The voice on the recording never said something about cancel. Just asked me if I want to change something on my itinerary, I said yes. And then the voice said "your itinerary is cancel". Just like that. This is the second time dealing with Expedia horrendous service at all levels. The first has to all AA and the person on customer service confirmed it, they are the worse (Expedia). SAVE YOUR PRECIOUS TIME AND DON'T GO THERE FOR ANY OF THEIR SERVICES.

I was booking a package deal with Expedia, flights & hotel. I was finalizing my purchase and entered my card information online and waited while it said processing. The next page then loaded and said to use a different card as it wasn't going through. At that moment I received an email from my bank, Chase, that the amounts of $1,295 and $202.50 was removed from my account. I immediately called Expedia and informed them that I do not have an itinerary, and the site is telling me I have not booked anything yet, the amounts were removed from my account.

I have been trying to get a refund from Expedia for a month now. I had cancelled a reservation on 11/27/2015 for a stay in Pelican Inn Hotel in Cambria on US$603.00. Every time I call the customer service to check it out the attendants can't find the cancellation request and I have to start the whole process all over again. I find this dishonest and don't intend to request any kind of Expedia support on reservations anymore.

We placed a reservation for three bedrooms at the Clarion Hotel in Buena Vista Orlando on Dec. 27, 2015 and using Expedia online. I paid $364.44 for 3 bedrooms and using a 56% discount they offered me. By when we arrived to the hotel by midnight and by no reason, all reservations were cancelled by EXPEDIA -- no additional explanation was provided, and finally no more rooms were available at that time. It took me three hours to find another hotel in the whole area. Next day, by when I tried to contact Expedia for any logic explanation, no explanation was provided and as per them, the problem was because of the hotel and not because of Expedia. They said they will contact the hotel and get back to me. Finally, after so many attempts to contact Expedia, a representative told me: "Mr. ** we have excellent news. In two weeks we will give you your money back!!!". Thank you EXPEDIA!!

Our first flight was cancelled so I had called both the airline (where I was on hold for three hours and then the call was disconnected) and Expedia where I was told that the soonest we could get out was January 3rd and we would be coming home from Hawaii on the 7th so that was pointless. The trip was cancelled and Come to find out the next day that there were other flights that could leave sooner.

I have usually had good luck with Expedia, but God Forbid you have to change your reservation. As I type, I have been on the phone for one hour and counting as the poor woman on the other end of the line tries to find a flight I ALREADY FOUND for her. It's not her fault, I'm sure I couldn't speak a second language as well as she speaks English. But PLEASE Expedia, for complex flight changes on international travel, get a native speaker in whatever country you're serving.

I called to inquire about a refund that was processed on 12/14 and today is 12/28 and it still hasn't shown up in my account, easy right? The wait time was longer than usual, I sat on hold for 58 minutes. The agent that answered couldn't assist me, I needed to be in another department so I was transferred... to the same queue that I called in the first place. So I had to sit on hold again for another 30 minutes to be given another number to the other department that I needed. I called that number and every number I selected took me to a recording then ended the call. They have had my money for 14 days, all I want to know is that its being refunded and possibly a ballpark time that's going to happen but I can't get assistance!!!

I booked a hotel, The Best Western, in Tepic, Nayarit, Mexico for vacation. On the web site it looked great and was rated 4 stars. When I arrived I found the toilet not working properly. It was rigged with wire and the lid had to be removed after every flush to stop the endless water flow. The carpet was filthy and stained, the door lock was barely holding and could be jiggled to open it. I called Expedia and informed them of the problems and of my intent to check out early. They told me they needed to call the hotel and negotiate so that I may receive a refund. Expedia told me they were instructed to send an email requesting the refund and that the hotel would respond to that. There was no response. I had to call Expedia over 5 times with them having to "call the hotel" for me every time.

I study in Canada and from Turkey I booked my flight with Expedia thinking it is extremely good price but they had fail to tell me that I would need an American visa to even change flights in Boston and Zurich. So about a month before my flight, I called them all (Air Canada-Swiss-Expedia etc.) and wanted to change but no one including and specially Expedia helped me regarding refund or change to current flight. I am extremely upset as I will not be able to come home for summer because I had to pay twice and I cannot afford to pay any more. It's so sad that they refuse refund in all ways possible. I will never ever buy from them again.

Expedia refuses weather-related flight cancellations, despite thousands of flights being cancelled nationwide. I was not asking for a flight refund or a flight change by choice, but a weather related change. Tornadoes and ice have cancelled thousands of flights, and I wanted to change a flight to avoid ridiculous weather. Expedia repeated their "tickets are non-refundable" line, ignoring my situation (serious weather related conditions, not changing a flight because I felt like it). Poor, poor customer service. Won't use Expedia again.

IT MAKE BE BETTER TO HIRE A LOCAL TRAVEL AGENT. Booked private car transportation in Rome from Expedia and the provider was a no show. I called the provider from the airport and there was no answer - we were forced to hire another car service. I called Expedia after returning home and they agreed to refund after the (Rome) service provided did not answer their call. This was a 45 minute call. Today, I am on the phone for 2 hours and 40 minutes. They hung up after waiting on hold for an hour. Waiting for a manager now. There is not anyone that can make a decision to refund my credit card for services NOT provided. I am being transferred from one person to another and put on hold for 30 to 40 minutes at a time. I have just now received a case number so I can call them back tomorrow and wait on hold while they call the Rome provider. WHO IS RUNNING THIS PLACE.

I found out today that when you do an Internet search for a hotel room it is highly likely that you will end up with an Expedia telephone number. When I called number they booked my room, while the whole time I believe that I am taking to Marriott people. They do not disclose that they are Expedia and refuse to help you with Marriott Rewards cards or discount cards. You are told time and time again to ask at the desk when you arrive. When I arrived and asked, the Marriott employees told me about this problem and how many people never even realize it. The problem is when you book through Expedia you can not use discount cards or reward cards. Expedia never tells you this. Expedia gave us the runaround while trying to cancel. It was only with the help of the Marriott general manager that we could rebook. I still have to check if Expedia did in fact reverse the charges to the credit card.