Expedia Reviews

Expedia web page says that if you book a flight and then cancel it before midnight the same day, full refund of the airline fare will be made. This does not apply for budget airlines. I booked a flight and then due urgent and unforeseen circumstances had to cancel it. I did so within an hour of booking by calling their given number. I was promised that a full refund will be made for my Sydney-Kuala Lumpur sector amounting to AU$636.54. However the amount returned was less AU170. I have called Expedia for over two times over almost 3 months. Each time they promised they will refund within the next week. This never happened.

1/27/16 booked with Expedia. We decided to do a family vacation in Cabo San Lucas. So I booked online from Spring, TX, along with my brother in Lawton, OK, as we conversed via cell and discussed packages on Expedia. We ultimately chose the all inclusive at Villa La Estancia, a beautiful hotel. My brother and I sorted via Expedia to target all inclusives, and this one popped up. The verbiage was such that the terrific price included everything... but upon arrival we were completely blindsided with the news that it was not all inclusive, and the manager advised us this has happened with Expedia before. The management was kind and called Expedia on our behalf. My brother and I both spoke with them and no offer was made to remedy, other than cancel and rebook, which would have caused us to lose what we had already paid.

I was trying to book a round-trip flight for 4 to London that came to a total of $4,704. When I clicked BOOK a screen popped up saying that there was a problem with my credit card. I quickly checked my bank account and $2,689.54 was taken out. The name of the company that took the money was Norwegian Air. When I called Norwegian Air, they had no record of any transactions with my name on it with Expedia.com or just me alone. When I tried calling Expedia, numerous times to numerous different numbers in different parts of the world, I got hung-up on every single time.

I booked a flight from Hamburg to London through Expedia. When I got the credit card statement I noticed that it was charged five times. This triggered off a long saga of trying to get a refund from Expedia. Numerous phone calls, long waiting lines, plenty of promises, but no action. Customer services? Bah!! Is it incompetence? Or is it lack of integrity? Whichever it is, Expedia is no longer my online travel agent.

I used Expedia to book flight tickets for my father who has a long first name and an even longer last name. I entered his full name correctly in Expedia which then booked the flight ticket for my father on Air India and I got an email to verify the booking which had the following lines 'Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation.' I checked the names of the passengers on the confirmation email and my father's name was spelled correctly. No issues and hence I did not check the reservation with the airline directly.

In July of 2015, I was forced to cancel a trip to San Antonio. I was informed of my $817.76 credit flight voucher. Great, I thought, I will use this sometime in the next year. Upon further investigation, I read the fine print. I will be charged $400.00 for rebooking. Insane!!! It is now February and I have decided I would like to use the credit (even $400.00 less). I called Expedia, as they suggested, to book my trip with the credit. I have currently been on the phone for 1 hour and 30 min. on hold. Still listening to music as I type away. Insane!!! While on the phone with Expedia, my total price has gone up $129.00. This should be illegal!!!

The posted stories are all too familiar. I'm too a victim of their wild goose chase with hours holding on the phone, not having the right confirmation number, the same confirmation sent via email to me, passed through many customer service agents retelling my story of needing to cancel a duplicate hotel reservation, dropped calls as a possible resolution is insight and when all tactics are used, it is non-refundable. The crazy thing is the hotel agrees to cancel the reservation without charge and the agent took liberty to call Orbitz/Expedia and the same tactics were used on them. Expedia in the past was the best to deal with but we were informed they are bought by Orbitz. Stay far from them and I can't believe they are able to operate in this manner.

I am very dissatisfied with the rates, penalties and charges they put on us for making mistakes. I have to pay $330 for a name change to a flight, when I paid $348 for the flight itself. So basically they are charging me another flight because I accidentally put my wife's nickname instead of her real name. Nobody's perfect people, we all make mistakes and this is crazy, unfair and robbery. I have no choice but to pay because we already booked events in our destination and can't afford to miss our flights. I am never booking with Expedia ever, ever, ever again. Not that they care anyways, obviously...

I booked and paid in full through Expedia for my family of 5 to travel from the U.S. to Costa Rica over X-mas (Dec. 2015) for a family vacation. The first half of our trip was confirmed at a hotel (Toad Hall) for a 2 br. family suite overlooking the lake. I called the hotel directly one week before our trip and was ultimately confirmed for our stay. After our plane ride and long car ride, we arrived in the evening to learn that there was no room for us. We were placed at the owner's home (which he bought days prior) that had hangers as locks and was formally a bar.

I have booked through expedia before and never had to contact them for a change. This was my first time booking for an international flight. I wanted to change my return date. I called 4 times. The first time I was told I could not change until I had arrived at my trip destination. I called back. I was sent to a super and told it was done. Nothing changed. Third time I was sent to a super and he put me on hold. Disconnected. Fourth time I talked to yet another person and was told the airline will not do until I reach my destination. This woman was professional and I did believe her. Will never use Expedia again. No one knows what they are doing. Very frustrating.

It's been over 9 weeks and I'm still waiting for a refund for two tickets on canceled flight (by the British Airways). I called Expedia numerous times with the same result, "Very, very sorry. But hey - we have a solution: wait longer." They say, "We are just the middle man and we did all we could for the refund to happen," but did they really? British Airways say "It's not us, it's Expedia - they initiate the purchase and they broker the deal. They should refund the money directly." This is what I was told today by a BA rep from Customers Relations. Apparently they don't have the financial info for the transaction - Expedia does (according to BA rep). Expedia says differently. And then there is Amex. Their credit card was used for the transaction. They opened a case, but say - wait longer. Out of options at this point - I wish Expedia's offices would be in my city...

On Jan. 29th, I booked, through Expedia, a midsized car for Orlando to last a period from Jan. 29 to Feb. 18th... my confirmation said "Your reservation is booked. No need to call us to reconfirm this reservation." The reservation was with Economy Rent a Car, even though the paperwork states Signature Rent a Car. When we were shuttled in, after waiting for 45 minutes at the pickup spot for a shuttle, there were no cars available for me and while my counter agent conferred with someone in the back over the issue, I was exposed to loud conversations from other clients who were in the same position and one lady was literally shouting to her counter agent about her insurance issue and that they would not accept her proof of insurance even though she had her insurance agent on the line. I could hear the agent say, "Lady, I am not shouting at you so please don't shout at me."

I received a very bad service with Expedia. I booked a roundtrip flight from PBM-BEL for the 20th of February 2016. When I realized that I would not be able to leave anymore, I contacted Expedia (within the 24 hour FREE cancellation period). An agent assured me that the reservation would be canceled and we ended the call. On the 19th I contacted them just to double check the cancellation, since my credit card got charged. It's at that moment that the new agent informed me that the system stated that the last call got disconnected and that they've tried calling me back and couldn't reach me. This info is absolutely false! Because of the wrong info entered in the system, I had to be charged a cancellation fee of $150. This is very unprofessional! Expedia is not taking any blame on them, even though it's their fault. I would not recommend booking with them.

I called to cancel a booking but realized on the day of the reservation that the booking was still active. I called them and they never cancelled and blamed the hotel. Forget about cancellations and customer service with them. Always choose the option to pay the hotel directly.

I wanted to share my opinion about Expedia.com (yes, the popular website that some of us use to order flights, hotels and even rental cars from). So from now on just don't use them and listen to the following story: We are traveling on vacation on the Philippines and as part of this vacation we have ordered a rental to be collected from Manila the day we are arriving.

Last year I booked our flight to Europe thru Expedia. Within 2 days of booking, I realized that I had put the wrong name on my flight - didn't match my passport - so I called Expedia to see how I could fix this. The agent I spoke with seemed to really try to help, but finally he said all I could do was cancel my flight and book again with the correct name. The mistake was mine, so I agreed and I received a "cancelled flight credit voucher", in the amount of my fare and good for one year.

Hello from Anilio Plaza, I manage a hotel in west Peloponnese in Greece. I cooperate both with expedia.com and booking.com and have for that reason a channel manager that has parity rate and availability to both channels. I found that in expedia.com website Anilio Plaza, my managed hotel, was bad presented without photo and description etc.

I ordered a package and the total price was $622. I confirmed my order but after a minute I received a receipt for $748. I called Expedia customer service line and was told that their prices change every time and to my respond that I took a picture before submitting my order (which I always do) the customer service lady kept saying the same thing over and over again that the system changes price all the time and she offered me $100 coupon that I did not agree. I asked to be transferred to the manager and after 57 minutes wait I was told by manager that the website can change the price every minute or so.

My wife and I booked a flight through Expedia to Washington-Dulles. After securing an itinerary w/ insurance and Prior to our flight departure, our son had a heart attack. We had to cancel the flight. Expedia advised that I would have to contact a specific telephone number for processing; a telephone number which connected me to an operation in the Philippines. According to Expedia policy, I can cancel my ticket for a medical emergency within the family. I receive a credit voucher with a one year limitation, but assessed a re-booking charge totaling $400 [43% of the original cost of the tickets]. Flight are already over-booked and always have standbys to fill the seats. So much for the graciousness of Expedia. I do not believe the Airline is aware of the poor business practices that have no sympathy towards travelers and undoubtedly reflects back to the airlines.

It began when I tried to book a flight from Munich to Thessaloniki, Greece online. I got that done, then I attempted to book another one-way flight from Thessaloniki to Berlin. For whatever reason, their online system thought I was booking a second trip, on the same day, from Munich to Greece. I didn't discover the mistake until I got the email a couple of days later. I called Expedia, whose agent said she would be happy to cancel one of the flights. I would be charged $50 by the airline, even though it was Expedia's mistake. They then said they booked my return flight. Communications were difficult because the rep was from some Asian country, her inflections were strange, the call was punctuated by long silences, and she hummed a lot.

I booked a trip to Costa Rica and purchased travel insurance. 10 minutes after my booking I called Expedia back with the question. My hotel is a 5-hour car ride from the airport. How can I get there? The agent was both baffled and annoyed. Apparently it was not his problem. I told him to just find me another hotel closer - no changing of flights, just location as I couldn't possibly get to the arranged location. I found a hotel on the Expedia site and asked that he switch it. Bottom line, the first hotel was non-refundable, many hours wasted, a terrible company. Consumer beware. They're not the company they used to be.

Worst customer service I've ever received. Booked my trip, reservation was lost and I've spent 6 hours on the phone with this multi-million dollar company with no hope of refunds or credit. Hung up on by first manager I spoke with.

I made a car rental reservation through Expedia with following details: Budget Standard SUV Chicago (MDW). Reservation dates: Sep 4, 2015 - Sep 9, 2015. Itinerary # **, Confirmation # **. Total: $317.56. Base Price: $170.10. Taxes & Fees: $93.46. Travel Protection: $54.00. As you see I booked a standard size SUV because we had party of 6. But when we reached to Budget Car Rental they said they don't have any SUV but just standard sedan. So I had no choice to take one sedan. I was advised to call next morning to see if they have any SUV available. I called many times to facility and to the manager directly but no one responded to my call.

Booked a flight and accidentally chose wrong date online, call within minutes to change the date. I was told that I couldn't if so it will be a $200.00 fee. I never went on flight and I was told there will be a credit for ticket amount and a 200.00 cancelation fee. Credit is good for a year they said. 4 month go by now I'm told that my credit is not valid. They got me on hold as I'm writing this review for 45 minutes now, and they hung on me. Calls back and places me on hold again. Expedia is very unprofessional and I advise people not to use these Clowns. I definitely won't use them ever again.

I booked a business class flight with Expedia because I wanted the flexibility of making a change as I wasn't certain of my return leg timing. As it turned out I had to make a change on the website but there was no facility to do so. I contacted customer CARE three times and did not even get the courtesy of a reply. Like many, I will never book with Expedia again - this wasn't the first problem I have had. The company do not deserve to be in business and probably won't be if their customers continue to be abused and ignored.

Hi Folks - I would like to share something worst experience I had with Expedia. I tried to book my flight tickets for 16th Feb 2016 from Sao Paulo to Delhi on 2nd February using my friend's credit card details. Expedia failed and no tickets were generated. Hence, I tried to contact Expedia group on 3rd Feb 2016 and asked for my ticket provided the email and telephone number to track the ticket because they haven't generated the itinerary number.

My son's flight was cancelled due to weather. In trying to rebook his flight I was disconnected once, put on hold several times ranging from 5 mins to 40 mins, they suggested I call the airline directly to rebook after the airline told me I had to work through Expedia as I booked thru them, they sent wrong flight info after first rebooking on wrong flight, and as of now I've still not been successful in rebooking and I've been on the phone for over 90 mins total at this point. NEVER USE EXPEDIA.

In August 2015 I booked a return economy class ticket from Harare to Wellington, New Zealand. The ticket was a gift to a friend. Later, because of problems related to visa, I had to reschedule the booking which I did without any problem. On or about 15 December I had to request another change. I was told that there were no economy seats available for the new dates and that only business class was available. Reluctantly I agreed to this and the additional payment of over NZ$7000 was taken from my account. Subsequently it became obvious that my friend could not travel on that date either and we decided to postpone the visit until 2016. I re-booked the now business class ticket for 24 March 2016 returning 24 April 2016. Having made these arrangements I thought I could relax and enjoy the Christmas Holiday.

Bobbi is an absolute jerk of a supervisor at Expedia. I attempted to book a flight for two passengers today via online. My account was debited the funds for the tickets and I received a message that their system overloaded and my flight was not booked. I called the customer service line and was placed on hold for one hour then sent to a line that said that their office was closed. I called back and spoke to Nadia and Richard - STILL NO REFUND FOR TICKETS I NEVER RECEIVED AND STILL NO TICKETS.

Was told after waiting 20 min by a supervisor that there is no way to transfer your "points" accumulated from a previous e-mail account if you have a new e-mail account as I have, because I moved and couldn't keep the old account because of lack of service to my area. Thanks Expedia, I think I will try Travelocity for my future bookings.

I will not be using Expedia again. I got kicked off the site while booking a trip to San Diego. I was finalizing the deal when I got kicked off. The price was $1400.00. I immediately called and was told the price was now $1700.00 and they were sorry, their system was being updated. I was on the phone for over an hour and then got disconnected with this rep. I called Expedia again and the new rep was very difficult to understand. This time I was told the price was now $1891.00. After booking Expedia sent an email telling me I would get a could cancel in 48 hours however they would not be sending an itinerary to me for 4 days. I called Expedia again and held some more. Each time I was told, "I am so sorry." In general Expedia seems disorganized and lacking in customer service. There are enough alternative sites where I do not have to use Expedia again and I doubt I will.

I had booked a flight and hotel on January 20th 2016 for February 12th 2016. To make sure that my reservation is booked and accurate, I had decided to call the hotel the day before I fly out. The hotel notifies me that no reservation has been made even though I have a confirmation email from Expedia. Expedia had me on hold for 3 hours and still counting "trying to resolve the issue". I had asked to get transferred to the manager and all I keep hearing is please wait few minutes for the past three hours. I have been transferred from one customer service representative to another. Disgusting service, ruined my Valentine's day weekend. I will never book through them again and none of my friends/family will book through them. The worse service I had ever experienced.

The initial error was a glitch in their payment system when booking a flight + hotel package - declining payment even though my bank confirmed there wasn't a problem. Then I realized that although the Expedia portion of the payment had not gone through, they had put the airline payment through and that money was frozen in my account! So here I am with still no booking, but with my bank balance a grand and a half lower, with a vague promise that it should be released in three days. What adds insult to injury, though, is the shocking level of customer service. I'm used to dealing with busy and less-than-competent call centers, but this was a new low, especially considering we're dealing with transactions in the thousands of dollars.

Wedding plans changed so I had to change two flight days and times. Same airlines. Shouldn't be a challenge for Expedia, right? 3 phone calls, repeatedly put on hold for long waits, 2 disconnections, 2 agents, 3 supervisors, 5 different stories and never told the same change/cancellation fees. I had no idea who was telling the truth. I gave up. I'll never use them again.

I booked a flight, I called that afternoon to change the spelling of one of passenger's name. The woman I spoke to told me I needed to wait 24 hours to change the flight. I called back today and they tell me they need to charge me $50.00 to change the last name. I said, "Cancel the flight." Then they send me a voucher for $226.20. Where is the balance of my $170.20. Expedia is the worst. They liars and thefts. This is how they rip people off. I will never ever use them again.

Do not trust the free 24hr cancelation. I tried to cancel online and it wouldn't let me cancel and told me to call. I called the number and was hung up on. Called again and the guy assured me he canceled it only to find the next day that it still wasn't canceled. Now calling again today and of course was hung up on again. Now my phone shows me I have been waiting for almost an hour back and forth with people who don't want to help me and that are telling me there was no record of me canceling. Such a scam. I cannot believe such a large company would be this shady!!! Shop around, there are better discount sites to use. Do NOT give them any more business.

I have used them for years to try and save a buck. I repeatedly regret it as the hidden fees that show up always equal more than the money saved. They package deals for you, and then you find out that the hotel adds on fees after you get there that were not included but are mandatory. It is a scam. May as well say the package is only a dollar, and then let everyone add on hundreds of dollars in "guest" fees after you've already paid. Even the hotels themselves are starting to do this with direct booking, but at least you can deal directly with them. My latest experience had the hotel blaming Expedia and Expedia blaming the hotel. Neither would help resolve the problem. Won't use them again.

First I tried to make an flight reservation on their website. The site was easy enough to navigate but after I selected a flight and provided all info needed to complete the reservation, I kept getting a response that the booking could not be confirmed. After several attempts I decided to call them directly. The first person I spoke with was friendly enough and was able to locate the flight I had selected. He also had an issue trying to complete this reservation, but insisted this would be worked & they would mail me a copy of my itinerary. I would receive emails from Expedia none of which included my itinerary. I checked my bank statement online & found the entry from the airline showing the fare had been deducted from my account, still no email confirmation. I again decided to call them directly. I spent an 1 1/2 hours with (3) different persons trying to even locate or confirm my reservation.

I tried using Expedia since last year for several bookings to include airlines, hotel, and car in several different countries. Last year, I spent 4 hours of international calls from Hong Kong to try and change flight dates. End result... I lost $847 on a one-way trip back to the U.S. This year, I mistakenly input dates for a hotel in New York, USA. I paid with PayPal which doesn't show you a confirmation of dates when you confirm payment. Instead of 3/20 - 3/23, I needed 3/23 - 3/26. Of course it was my fault for entering the wrong dates, but within 15 minutes, I caught the mistake and contacted Expedia.

After many years of doing business with Expedia as vacation consumers, we have experienced constantly declining levels of service. During the booking and verification process for an upcoming trip to Central America (February 2016), not one element of the trip was properly booked, priced, or verified by Expedia personnel. This was discovered when we began to make an itinerary change three days prior to the originally booked date (we were adding time, spending more money).

While booking a flight online, I promptly entered information and was brought to the booking confirmation page, on which I entered my credit card information. The page returned "There was a problem with your payment, please try a different card or contact your card service". I promptly called my credit card company, which I had more than ample funds to cover the costs. The company stated they seen a hold for $0.00 created for travel, and they were not declining the request.

I have no idea where to start. I made 2 separate reservations for my business trip to New Hampshire with my 2 co-workers. However, there was an occasion in my company so I decided to stay in the office and send only the 2 co-workers. Since I made the reservations, I had to change the Itineraries because there were my names under hotel and rental car service. I called them and cancelled the flight first. Then, I explained the situation and asked them to get rid of my name from the reservations. I also provided my co-worker's name as the primary holder for itineraries. Since rental car was Alamo, and Alamo was as stupid as Expedia, I called Expedia several times to make sure everything has been updated. I found out that my itinerary shows only 1 hotel room, instead of 2 rooms. I called them and asked them (with 15 minutes call-back thing), they said that 1 room has been cancelled.

I booked a flight from Bangkok to Tokyo on Jan 7, 2016 online (Itinerary # **). Then when I check in on website Japan Airline, but reject because wrong name. Then I contacted customer service of Expedia 3 times: first time said no mistake and he will call me back later. Second time another boy answered, tell me no problem, I can check in in the evening; third time, a girl answered, she said I have to wait 8 hrs because Japan Airline Office office closed. Finally, I contacted with Japan Airline Thai office, and pay 2000 Yen to amend name. I am confusing why this can be happened? And why I have to pay for Expedia's mistake? There are not any feedback place in Expedia website. Can Expedia learn something from this case? I paid for it for Expedia already.

I booked a ticket for four people to travel from Houston Texas to Punta Cana on February 10, 2015. One person couldn't make the trip, so I called Expedia to cancel the ticket. I was charged a $200 fee for cancelling, but issued a flight credit through Expedia that I was PROMISED that I would be able to use (personally) since it was booked through my Expedia account and with my credit card. The caveat was that I had to rebook through Expedia, not United. No problem, I thought. Almost a year later, I am trying to use the flight credit of $563.10, and after nearly two hours on hold and being transferred from domestic, to international, to package team, to help desk, I was told that there is a "glitch in the system" by someone who barely spoke defined English, and that I needed to talk to United. I tried to explain to him that I didn't want to speak to United, I wanted to speak to a manager, but he transferred me to United anyway and hung up.

We made a mystery booking at Expedia, only to find out the Orlando Westgate resort Expedia was going to send us to was not worth its three stars, had many bad reviews. The complaints ranged from bugs, cockroaches in the rooms, dirt, noise, impossible staff, no guard, but also theft, negligence, and credit card fraud. We called Expedia about it, and had to wait a long time before we got a final answer. It was then stated by a guy called Mahmud that our booking was non-refundable, because that is part of a mystery deal. That there was nothing he could do because the hotel would not allow it. Mahmud did not listen to anything we said and did not transfer to a manager, what we had asked for. It was a vain call.

Booked a hotel in Las Vegas, Nevada [Bellagio] from 1/25 to 1/29 4 nights, also got flights their computer generated and recommended. I called a few times to make sure everything was correct and no one said it wasn't. To our surprise 24 hours before our return home flight was to leave we went to check in with American Air/United to get our seats but we couldn't get through. Finally after many hours of calling we got someone at Expedia that knew enough English that we could understand that told us the reason we can't get through is because our flight left the day before. We asked Expedia to own up to their mistake but they wouldn't, we asked for return flights home free and they refused, we asked for them to make things right so we could go home and they still refused.

I recently booked a trip to Cabo with Expedia.com. I chose the option when books to pay later (ie upon arrival at hotel). I was sent my confirmation number and was excited about my upcoming trip in May 2016. I booked the trip in January 2016. I was shocked when I received my credit card statement this month with a $2000.00+ charge on it from the hotel I will be staying at. I immediately called Expedia to ask what happened and then to have the charges removed. They told me they can't since this is a deposit the hotel requires and they didn't know about it. So I had two choices cancel the reservation and book somewhere else or pay the deposit. They kept trying to tell me it's only a deposit and as I repeatedly tried to tell them I owe this to the Credit Card company in 30 days or I will be charged a finance charge. Expedia wouldn't do anything for me! They are Liars and Have AWFUL customer Support... I will NEVER use them again.

I booked a hotel room through the website and cancelled it within 2 hours of booking. I was then charged for the hotel three days later. When I contacted Expedia they put me on hold multiple times and I spent a total of 1 1/2 hours with them trying to resolve the dispute. They said that there was a glitch in their system and that is why the hotel did not receive the cancellation.

Booked flight online using Expedia.com from Denver to New Orleans. We selected the "cheaper" flight to make a stop in Florida first. What we discovered later is that the Denver trip to Florida is not a connecting flight to our Florida to New Orleans flight. Meaning we not only have to go through security after getting our bags and re-enter the airport after getting off our flight to get on our next flight but we also have to pay the extra baggage fees associated with taking what they call "three" flights to our destination. When I call to discuss this issue and request a CONNECTING flight so we don't have to go through the hassle of security lines and pay more money for baggage, I receive people who don't speak clear English and who want to blame the airlines and not take responsibility.

I bought flight tickets with Expedia using Expedia Bargain Fare for the first time assuming it is 24 hour-FREE CANCELLATION like my other tickets purchased in the past (which is also standard nowadays). But to my surprise, I found out it is NOT, only after I called Expedia customer service to cancel. Throughout entire booking process, I did not notice such clause that it is NOT their regular ticket which subject to 24 hour-FREE CANCELLATION. This is such a very critical information that should be revealed upfront especially this is their NEW promotion introduced recently and many customers like myself are not familiar how it works. I am attaching screenshot of booking pages. For example, in the search result page (Screen Shot 2016-01-30 at 10.35.48 AM.png), other regular tickets does not show "24 hour free cancellation" clause. So it is misleading that SAME policy applies to all the search results.

I recently booked a roundtrip flight from Phoenix to Ashville. The first time I tried to book through the site, I received an error message that indicated there was a malfunction and the purchase did not go through. I quickly went through the process of booking again so I could secure the lower rates. I did not realize until 5 days later that the first purchase went through so I was double booked. I called the customer service at Expedia immediately the next morning. At first, they tried to charge me $200.00 to cancel the 2nd reservation that resulted from their website's malfunction. I said that was unacceptable, and they proceeded to put me on hold... for 3 1/2 hours.

Cancelled hotel due to flight change with one week notice, say they are charging. Same hotel has 24 hour cancellation policy. 2 years ago they booked me at the wrong hotel, instead of near Bush International they book near small private airport 100 miles away. They rebooked me at a hotel 40 minute taxi ride and billed me for both.

I was trying to book online, but the total was over my CC daily limit. So I called Expedia and told the call center lady. After realizing there was a limit, I told the lady that my girlfriend would use her CC and we would just reserve ourselves online. In the meantime she tried making 14 charges according to my bank, one of them for thousands of dollars. I spent over an hour on the phone waiting and being transferred; yet, no one would authorize a removal of the hold on my bank funds. This is ridiculous and in my mind, this is nothing but a crime. I WILL NEVER USE EXPEDIA AGAIN!!! Book the trip with the airlines and the hotels yourself...SCREW THESE THIRD PARTIES!!!

I believe a customer service agent changed my email address without my permission (missing the last letter of my name). Therefore, I could not log in to my account. Requiring me to painfully call repeatedly only to be hung up on at least 3 times before speaking with an agent just to change my email address!!! I was unable to change my flight from the US to South Africa despite calling the airline directly and then saying I have to go through Expedia and then when I called Expedia they don't have the flight schedule available. The only option that I had was to cancel my flight for a $450 fee (when the ticket cost $500) or go on the flight. To make matters worse, they kept transferring me and the phone would get disconnected while I'm on a landline and every time I called, as soon as the phone would ring I would get disconnected.

Saw a good deal that is about to expire on Expedia. Wanted to call them to clarify some details before making the booking. Called their toll free number, told them the deal would be over in 15 minutes the MOMENT my call was answered. After some questions being answered, I was ready to make that booking. I have expressed multiple times that I was concerned about time running out and the price may not be available, which I was reassured that it will be taken care of by Expedia. I got the booking in, only to have the guy tell me that it has passed the offering time and the original deal has "changed" as he was entering my order. So now I have to pay 60 bucks extra because his computer didn't load fast enough.

I literally made an account on this page JUST to complain about Expedia. I've currently been talking to them for over two hours now and am still on hold with them after being transferred 4 times which is why I have the time to write this review. I called them to ask one simple question about a special offer they are having with their Expedia+ members. I had just signed up for their special offer, "Punch your way to 10,500 Expedia+ points" this morning only after booking 3 nights at one of the qualifying hotels for this offer a week ago. So naturally, I am wondering whether I can get 3 punches on this virtual punch card for those 3 nights I booked at a qualifying hotel a week ago.

I booked a vacation package through Expedia - flight, hotel, and transit. Within 24 hrs I called to cancel and booked a different vacation package through them. They said the refund would be processed in full within 24 hrs, though it may take a week or so for my bank to process. Great. One month later and only half of the costs are refunded. Every time I call to billing I wait 5 times longer than the estimated time, then get hung up on. It happened twice where the agent answers, and promptly hangs up the call.

If you book a hotel through Expedia be sure to read very closely the refund and cancellation clause. Many places will not give a refund or cancel a reservation if made through Expedia, even if it is 800.00 and you are in hospital and cannot get there. Very Frustrated! And it is 6 weeks prior to reservation and less than 48 hours after it was made.

I used Expedia a lot. Recently, I booked airline tickets from Expedia. Before check out, they suggested to add "Travel Protection - total protection plan" - I get refund when I cancel the trip so, I bought it. Cost me about $244. I tried to cancel my reservation, it said I have to call... so, I called and they said I only can get airline credit which I have to use within 1 year. I only can get a full refund some emergency situation!! I can get full refund from airline if it's emergency, why I need Expedia protection plan? Why I buy protection plan if I cannot use it? It is useless and rip-off. I'm so disappointed by Expedia. I have to look for other travel agent websites now.

I ended up having two accounts with Expedia following a typo. I asked them to consolidate them and spent almost an hour on the phone today and another hour a couple of months ago without getting anywhere with them. Then followed a series of e-mails with different reps who obviously did not read my e-mails and kept asking me to call and call and call. This is enough. I am now convinced they will never credit my points to the only account I now have access to. They lost one more customer. They stink.

I just spent over an hour on the phone with Expedia trying to do a simple flight change. I was very patient as they shuffled me around to various departments, placed me on multiple hold, and repeated myself at least 5 times because both the agent and supervisor did not speak English well. At the end of his hour the rates had gone up by $30. I explained to the supervisor that their inadequacies should not be my penalty and asked him to honor the difference as I have been a loyal customer for several years. Not only did he take that opportunity to save my business but he did not even acknowledge the inconvenience. Expedia will be out of business soon. Google Flights is not only a superior product but also much more convenient and customer focused. Do not waste any more time with Expedia.

I have a brother who is practically on his deathbed in the hospital. His heart is giving out and it can be a day, a week or a month before he passes. No one knows but he is sedated. I have been trying to get a hold of Expedia to see if I canceled my hotel reservations if they would return my money in the event I can't make the trip to Arizona from Cleveland. I have been on hold well over an hour when they told me waiting time is 8 minutes. I called the hotel in Phoenix and I have to take this up with Expedia. It does say on my contract if I cancel I will lose my money, but in the event of death they have no remorse to anyone?

My initial flight was canceled and the Expedia was changing the flight for more than three times. I lost track of those changes. After I called and ask about the possibility to make a refund since they were not able to provide a different airlines options, they without hesitation refunded me the money, no fees. And the refund was done so quickly that very surprised me. I didn't ask for a refund. I only asked for a possibility and the representative called the airline and made a cancel for the flight that I already made a check in. So how can be done so quickly without any interest on their side?

My wife and I had booked a holiday to Vanuatu for early February 2016. A few days back we got an urgent email from Expedia to say that the airline had cancelled our flight. We phoned Expedia and they said we would need to cancel our package because the airline had cancelled our flights and provided no others - and the reason was "runway". We had no idea what that meant and neither did the Expedia representative. We agreed to the cancellation, as we had no choice, since no flights were available. The rep told us that the hotel would refund us within 5-10 days and the airline would within 8-12 weeks!!!

While booking my 1 way ticket to Perth from Bangkok. I was charged a extra $200 dollars. I am a frequent flyer every month and never had this problem. Never use Expedia again...

I have had thousands of pounds "pre-authorised" from my account by Expedia.co.uk after trying to book a holiday. The website kept telling me it was busy and to click again. I did but I was called swiftly by my bank's fraud team who told me every time I tried to pay and the screen was telling me the booking had failed, Expedia was trying to take payment anyway. As such, my accounts have been locked and I can't access them for up to 2 weeks. Expedia customer services, particularly "Nanja" based in Bangalore, India, was rude, obnoxious, and sarcastic, and totally unwilling to help. In effort to get me off the phone he promised me a call back from his manager. This never arrived. I am at a serious disadvantage now as a result of Expedia, and also without my holiday!

Cancellation due to double booking, same flight, same destination, return date few days later, received less than $50.00 credit of $611.00 ticket purchase after penalty. Took days and hours of holding on phone to finally receive such wrong treatment. Deal straight with airlines and you will be treated much better. American Air said, "No problem," until they found out Expedia, then said we had to deal with Expedia and its policy.

I booked plane reservations through Expedia for my daughter. I am always careful with dates and have never had a problem doing this until today. However, after booking, paying and then printing up the reservations, I noticed that the return flight was on the same day as the outgoing flight! I immediately called Expedia to change the flight. I was put on hold for close to an hour and told that I would have to call back after two hours as their computers weren't working. I then called the carrier directly. The carrier asked me if I had booked through a third party and when I said, "yes", they said that this happens several times a day. The airline operator said that Expedia will change the ticketing day to keep the price down. I was able to rebook through the airline directly and resolve the issue. However, I will not use Expedia to book any travel plans again.

We live in Fuerteventura and have been trying to contact Expedia.com for weeks. They don't reply to emails so we tried phoning. Yesterday an agent in Spain was trying to get us connected for over an hour, eventually he phoned us back and transferred the call to us, after ONE HOUR we gave up. Our advice never use Expedia.Com, their customer service is non existent.

I am 13 weeks pregnant. My husband and I booked a vacation package through Expedia to the Caribbean for later on this February. A couple of weeks after booking, we were advised by our doctor not to travel to the area and to cancel our plans because of the recent issues with the Zika Virus and its threats to pregnant women and their babies. We had a doctor's note in hand explaining the issue. I called American Airlines to cancel our reservation and get refunded, and they said there would be no charge to do so; however, cancellation had to be done by Expedia. So, we called Expedia to cancel our trip and get a refund, and we were told by the company that the airline was going to charge a fee for cancellation, which was a lie based on their itinerary confirmation email and the airline representative.

I would like to say that I think Expedia has a deal with Telco's and receives some kind of remuneration from all the calls to their sites. The average waiting time is around 45 minutes to one hour. Why else would this company not allow clients to communicate by email? Last year I had a little problem with Jet Blue and received very good communication by email and resolved the problem completely. I do not advise using Expedia because, as many complaints testify, they tie up the airline or hotel to communicate ONLY with them and it takes too long and costs too much to reach the right person. It is far more satisfying to deal directly and that is what I shall be doing in future. My original problem was about a credit from Emirates for a flight from Perth Australia to NYC and return via Dubai. So much better if I could have dealt with Emirates direct.

I had purchased a flight from Newark to Las Vegas with the insurance which by the way said 'cancel anytime, receive a refund'. Yeah right. A couple of days later I decided to change my trip and fly from Newark to Los Angeles rent-a-car out there and drive to Vegas and from there I would fly back to Newark. When I called to change flights the agent I spoke to said I needed to cancel my previously purchased tickets and I would need to buy a new ticket but I would be refunded the previous one as long as I fill out the insurance paperwork. She never mentioned that I wouldn't be eligible to receive a refund for the reason I was changing the itinerary. Isn't it obvious that if I would have known I wasn't going to be eligible to receive a refund I wouldn't have bothered in doing any changes?

Booked our Cruise through Expedia for a New Year's Eve cruise aboard the Carnival Elation. When they advertised they said there would be a shipboard credit in the amount of $**. When we got the bill, the credit was not on the statement, so the nice people at the desk called Expedia and a manager at Expedia informed us that after we received paid bill there was a site at the bottom whereby we would have to ask for the credit. I am not a computer savvy and had to get help to make the reservations. Why should we have to ask for something they advertised as a part of their package. If you did not read the fine print, you did not know you had to ASK for it. It is not the $** as much a principal. So, Expedia, we can promise you we will never recommend you nor use you to book another trip of any kind with you. YOUR LOSS, WE TRAVEL A LOT!!!

Be careful if you book a flight through Expedia and get their insurance policy. We booked a trip for medical reasons and got the policy in case we needed to change our return flight, which we did. After changing it, we were charged a change fee and had to report a claim to get it reimbursed (I thought the purpose of insurance is so you don't have to jump through these hoops). After many calls, emails and forms, their policy doesn't cover medical trips. If we would have gotten sick while on the trip we could have changed our flight with no fee. But since we changed the flight before going, we are stuck paying the change fee.

I had to cancel a trip to Miami for March 2015 I had booked with Expedia on February 25, 2015, because my dad passed away. When I booked the trip (airfare and hotel package) I inquired about travelers insurance. Expedia told me that the insurance they offer would allow me to get a refund back for my hotel, and a credit with United Airlines so that I could book another flight within a year. All I would be responsible for was paying $200 for the flight change, which Expedia would then reimburse me within 2 to 3 business days. I would also be responsible for the difference in the fare price. I purchased the travel insurance thinking it was a good thing to have. When I cancelled my trip the amount I had paid for the hotel was credited back to my credit card.

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel one room. I went to the Expedia website and found out that this reservation is not eligible for cancellation. I haven't done complete research but I think this is hotel policy because some hotel reservation can be cancelled in Expedia. I decided to call Expedia as I didn't wanted to pay for the room we will not need. The way it works is you put your phone number on Support website and someone from Expedia will call you back within five minutes.

I purchased 5 round-trip tickets and needed to only panel one of them. I contacted Expedia customer service but they could not communicate correctly. I tried to explain to them what I wanted but they didn't understand what I needed. I tried to contact them several more times hoping that I would be able to speak to someone that spoke good English, however I had no luck. I became very frustrated and looked online to find a phone number in the US, but could only find the number that is located in India. I will never used Expedia to book any of my travel plans again. I wouldn't recommend anyone using Expedia unless you want to become frustrated.

Expedia's customer service is not one of their priorities. Agents are like talking to robots and you can find the same deals doing travel accommodations yourself. While trying to change a flight date/time that was a clear mistake, I tried talking with someone from corporate because the agents either did not speak English well enough to understand or they could not say anything besides this is our policy. Once a corporate representative was available to talk, he made it clear that Expedia was a business and their motive was to make money and not make customers happy. These exact words came out of a corporate officer's mouth. I would recommend spending 5 extra minutes to book flights and hotels yourself.

Signed up for Expedia business since I do a lot of traveling. Was awarded reward points for hotel and car rentals. Upon booking it shows how many points would be awarded. After completing checkout reward points were cut in half. Also experience hotel credits are not properly credited. Each hotel booking over $50 is suppose to award me 1 hotel credit upon receiving 10 nights am suppose to get awarded $100 credit. Have stayed more than 10 nights and account was tampered with so I could not get awarded coupon. Also was very close to being awarded gold member but account was tampered with to prevent me from becoming gold member.

I booked 4 different hotels and flights. Every single reservation was charged to my credit card. Day later I got an email stating the reservation was cancelled. The money was returned after several days every time however I had no hotel and no flights. Had to rebook at a higher cost due to the timeline. Hours on the phone, poor customer service, lies, incompetence, no explanations, promised calls back... nothing but the runaround. I will NEVER NEVER use this company again.

We have been struggling to get we duplicated itineraries straightened out! I have repeatedly been told that the hotel would be reimbursed, and we would get travel vouchers for the airline tickets. But the charges for the hotel still has not been reversed! To recap, I initially made a reservation online and didn't get an email confirmation, so I searched for it online and contacted a customer service via email and was told I didn't have a reservation. I assumed I must not have clicked through on a button somewhere and made the reservation again. When I got to the end of the reservation confirming my purchase, I recognized the screen and called immediately and explained the situation. I was told that one would be deleted, and there was no problem.

Booked a flight package with Expedia 2 days ago - website changes days you're trying to book each time you select a different flights. After viewing several options- I picked one without realizing the website changed the date of departure. Nothing is solidified after 24 hours so when I received a confirmed itinerary I realized the date of departure was wrong. Called to change it, the system was down so they said they couldn't call me but that I needed to call them. Explained that if time runs out for me to change my itinerary that they should be responsible. After many calls in asked for a supervisor and they wanted $200 more to change it. Will never use Expedia again - be careful with Expedia.

I will never use Expedia again. I am being charged 5 days for 2 days of hotel stay thanks to Expedia. I called Expedia to make changes to my reservation, but for whatever the reason, they did not. I called back few days later and Expedia denied that there was a record that I made the call. I showed them the proof from my phone bill that I called them for 16 minutes, but Expedia told me that doesn't prove anything. The manager from Expedia was so rude. He went as far as saying I could be waiting on the phone for 16 minutes, and I will not get the refund back. Thankfully I took the issue to my credit company. They said that's enough as a proof, let's see how it goes.

I received an error message on the website while booking a hotel and flight, so I assumed perhaps the flight was booked and picked another acceptable option. Just to be sure, I wanted to call customer service and make sure the original flight I wanted was booked and that's what was causing the error message, just so I knew I was getting the best deal. After dealing with the online chat help (which didn't help at all and gave me options $500+ what I started with), I called and representative assured me everything was fine with my original flight that was causing the error message and took all my information for my desired hotel and flight times. After about twenty minutes, everything seemed to be good to go, until he told me the flight I wanted was booked.

I booked a hotel using Expedia. I carefully read the cancellation policy. It said I had 24 hours to cancel the reservation. Unfortunately, Expedia doesn't adhere to that policy and when I attempted to cancel they said I would still be charged the full $750.00 for the room. Buyer beware.

I truly wish I could use negative stars for Expedia. We've been on the phone for about 7 hours today dealing with a glitch in THEIR OWN COMPUTER SYSTEM!! My mom, brother and I purchased a package deal to Jamaica, we printed out our itinerary - turns out they forgot to charge my brother for a plane ticket BUT assigned him a room in the hotel. We patiently called Expedia asking them to revise our itinerary to add the plane ticket, but they couldn't seem to figure anything, and I mean ANYTHING out. The manager finally says, after four hours, there is nothing wrong with the itinerary.

Reserved a 3-star room, no rooms available. Expedia charged me and no one will answer the phone, automated operator only. Hotel was far from a 3-star, Expedia is less than a one star. I will never use Expedia again. Expedia is definitely a trash organization!!!

Probably the worst company I have ever attempted booking with. I tried booking flights with this company and it said the booking had not gone through and to try again. I tried multiple times and each time it said the same thing. I then checked my account and the money had been taken out of my account without receiving the tickets. Never booking with this company again.

I've been trying to get my monies refunded for a cancelled flight since October 17th, 2015. Expedia now just hangs up on me or ignores the fact that I'm calling. I've filed an affidavit with my bank proving that the monies were never refunded. However, Expedia just continues to hold my money saying that they did refund it even though the affidavit from my bank shows otherwise. At this point I don't know what to do.

We prepaid for a night's accommodation but when we got there the hotel had a different date. We asked the hostel if they could help but they said we had to go via Expedia. There was a free call number which we called and the hotel and it DID NOT WORK. We were now stuck in a foreign country with no accommodation. There was no way an email was going to sort this out so the only other option was to find a phone number that worked. We did, and it cost - a lot. We managed to sort out the booking (after missing out on half the things we wanted to do because it took so long!) and we had to downgrade the accommodation!! However Expedia are now refusing to refund the cost of the phone calls even though the booking mess up was 100% their error. The fact the phone number didn't work was beyond a joke. What if we didn't find one that worked? Were we supposed to just give up a night's accommodation?

I was promised a free shuttle to Flamingo Resort in Cancun. Expedia said they lied. I want my 100 round trip shuttle money back.

I have done a flight reservation through Expedia.com 2 weeks ago to Rome from Istanbul... And for USD 590 ticket fee, they got 70 USD for travel protection, almost 12%. Today I wanted to cancel my reservation due to health issues. However when I call the customer service the lady told me that the ticket is non-refundable and if I had any medical injuries or accident or DIE or broke my somewhere etc. I could apply for claim of refund. SO THEY ARE CHEATING THE customers of hiding something... They have to explain and wrote very clearly when I do booking what and how I do get my money back if I cancel or changes. I realized that I will never make any booking on Expedia. Booking.com is much better than Expedia. Even Kayak.com is better. I am even gold member of Expedia and they do not care the customer satisfactions.

My deepest concern is the customer service that Expedia provides. I have been Expedia customer for many years, and everything was smooth since I did not need to contact customer service before. This time - due to certain circumstances, I had to make changes to the itinerary. I had to call Expedia agents and most of the time I was getting contradictory information from the agents. During the calls, some of the agents were telling me that it is possible to make changes to the itinerary for additional cost and some agents told me that it is not possible.

At time of booking, the TOTAL was $724.00 for a car and hotel 5 days. The charge on my C.Card is $823.79. Called twice and they promise refund. 2 weeks past and $0 refund. What should we do? Please help.

Thought I bought a ticket for $352.20. Being told only 1 ticket left!! Ended up ticket was $182.20. Why? I called, after being on hold for 20 mins. was told tickets can change even while you are buying them. Really? With 1 ticket left? Such a sham... will not be using this site again. By the way they offered me $50.00 towards a hotel or package.... what a total sham!

I have had an ongoing issue with Expedia for the last 3 months. The airline changed my flight which is fair enough. I paid for a flight from Sydney to Rio de Janeiro. It has 2 stops, 1 in Auckland and 1 in Santiago. I received an email from Expedia advising me that my flight had changed, that was it. I logged on to find that my itinerary only showed my flight from Santiago to Rio. So I had to email them to find out what my flight details were from Sydney and to Rio and they sent the only flight I could see on my itinerary which was Santiago to Rio.

We booked 4 nights for 5 people "all inclusive on the SITE" but when arrived we have to pay for our Breakfast meal. The Hotel Wyndham resort in Orlando also treated us a second class because they only deal with the company who booked for us ("Expedia"). About 5 hours later Expedia spoke to staff at Wyndham and told them breakfast is included, but then they (expedia) only submitted a stay cost. No wonder it's cheaper with them an hour after Expedia told us they can only pay for two person (really). We booked 5 people and pay for it isn't? We pay the cost of breakfast in our own pocket and send them the cost of two only (what a joke). Got charge in US Money 1.40 higher but expedia refunded in Canadian at 40% less. Be warned with this false advertisement or inconsistencies. You don't have a way back once you get to your destination.

I have used EXPEDIA for years, but on a recent booking for a flight and a car I needed to make a change in my return date for the car - the resulting process was excruciating and completely unacceptable. I spent two hours in the phone (put on hold - eventually bumped back into the queue) to make a simple change - move up the return date for my car rental a few days. I was told by the EXPEDIA agent that I would get a counter credit from the car rental company for the early return. When I returned the car, they said the booking was through EXPEDIA so any credit would come through them.

Do not book with Expedia if you can help it! I booked a Bangkok Airways flight from Bangkok to Koh Samui on Thursday 17th December around 4pm to fly on Sunday 20th December leaving Bangkok at 2100 (Flight number: PG 187Y). I received no confirmation of this booking despite their website outlining that I would receive confirmation within 24 hours. On the evening of the 18th December at 23:17, I received an email from Expedia stating that the flight time had changed to leave Bangkok at 1930. In the email it states that I had been charged for the itinerary yet which suggested that the flight had not yet been confirmed. I also have the Expedia app on my phone, in which all the flight details were present in my account, leading to confusion whether the flight was confirmed or not.

It has been several weeks since I changed my reservations for a earlier date. I paid the insurance and am now fighting to get my refund back. I am on hold again waiting to talk to a manager because the broken English speaking phone person said that the refund has been deposited into my account... Nope not yet. And she told me that they would not give me an email or a tracking number to show that they refunded me the money... Please be aware and dont use EXPEDIA.com.

Hotel not as advertised by Expedia.com. Boutique Hotel Palacio on Calle Duarte 106 is not a 3 1/2 star hotel by any means. After arriving nothing worked in the room, no wifi, tv on top of door 12ft high, toilet not flushed properly, etc. Abandoned building right in front of hotel, with garbage thrown out in the street everywhere. We had paid for seven days between flight and hotel a total of $1,986.00. We had to leave the hotel two days later and head back home to Miami, USA. Additional cost of airfare to leave was another $230 per person or $460. The hotel agreed to give us back $388 out of the days we did not stay. We were not able to contact expedia from Santo Domingo, their 1800 number did not answer. Expedia told me that their information on some hotels are not updated. But who pays for all I lost, my vacation time and money spent.

I booked a car with Economy, an off-site rental car agency, this past week for what seemed a good deal thru Expedia. Unfortunately, the experience was awful given: (1) no car was available to me at that rate provided by Expedia, (2) economy car rental service was rude and lied about availability given other customers did get cars after us- we were told NO cars were available at any rate, and (3) economy sent us to an alternate car agency with a presumed slightly higher rate, but that was deceiving as they tagged the cost a day short.

On 12/15/2015 I purchased 2 first class round trip tickets from Phoenix, AZ to San Juan, Puerto Rico on Delta Airlines from Expedia.com. The confirmation from Expedia.com was sent to my email account. Everything seemed in order. On 12/26/2015 I received email notification of schedule changes that changed one leg of trip by a few minutes but no flight number changes. Then I noticed they had changed 2 of the flights from first class to coach but offered no reason. I checked with a Delta Airlines who confirmed there were in fact 14 first class seats available on both of these flights. Contacted Expedia and was told cost would be 2K to fix. Was put on hold and disconnected 2 times after waiting over 2 hours. Can't come to a satisfactory resolution on this matter.

I call the customer service department to rectify my name, resulting in a cancellation by the automatic system. The voice on the recording never said something about cancel. Just asked me if I want to change something on my itinerary, I said yes. And then the voice said "your itinerary is cancel". Just like that. This is the second time dealing with Expedia horrendous service at all levels. The first has to all AA and the person on customer service confirmed it, they are the worse (Expedia). SAVE YOUR PRECIOUS TIME AND DON'T GO THERE FOR ANY OF THEIR SERVICES.

I was booking a package deal with Expedia, flights & hotel. I was finalizing my purchase and entered my card information online and waited while it said processing. The next page then loaded and said to use a different card as it wasn't going through. At that moment I received an email from my bank, Chase, that the amounts of $1,295 and $202.50 was removed from my account. I immediately called Expedia and informed them that I do not have an itinerary, and the site is telling me I have not booked anything yet, the amounts were removed from my account.

I have been trying to get a refund from Expedia for a month now. I had cancelled a reservation on 11/27/2015 for a stay in Pelican Inn Hotel in Cambria on US$603.00. Every time I call the customer service to check it out the attendants can't find the cancellation request and I have to start the whole process all over again. I find this dishonest and don't intend to request any kind of Expedia support on reservations anymore.

We placed a reservation for three bedrooms at the Clarion Hotel in Buena Vista Orlando on Dec. 27, 2015 and using Expedia online. I paid $364.44 for 3 bedrooms and using a 56% discount they offered me. By when we arrived to the hotel by midnight and by no reason, all reservations were cancelled by EXPEDIA -- no additional explanation was provided, and finally no more rooms were available at that time. It took me three hours to find another hotel in the whole area. Next day, by when I tried to contact Expedia for any logic explanation, no explanation was provided and as per them, the problem was because of the hotel and not because of Expedia. They said they will contact the hotel and get back to me. Finally, after so many attempts to contact Expedia, a representative told me: "Mr. ** we have excellent news. In two weeks we will give you your money back!!!". Thank you EXPEDIA!!

Our first flight was cancelled so I had called both the airline (where I was on hold for three hours and then the call was disconnected) and Expedia where I was told that the soonest we could get out was January 3rd and we would be coming home from Hawaii on the 7th so that was pointless. The trip was cancelled and Come to find out the next day that there were other flights that could leave sooner.

I have usually had good luck with Expedia, but God Forbid you have to change your reservation. As I type, I have been on the phone for one hour and counting as the poor woman on the other end of the line tries to find a flight I ALREADY FOUND for her. It's not her fault, I'm sure I couldn't speak a second language as well as she speaks English. But PLEASE Expedia, for complex flight changes on international travel, get a native speaker in whatever country you're serving.

I called to inquire about a refund that was processed on 12/14 and today is 12/28 and it still hasn't shown up in my account, easy right? The wait time was longer than usual, I sat on hold for 58 minutes. The agent that answered couldn't assist me, I needed to be in another department so I was transferred... to the same queue that I called in the first place. So I had to sit on hold again for another 30 minutes to be given another number to the other department that I needed. I called that number and every number I selected took me to a recording then ended the call. They have had my money for 14 days, all I want to know is that its being refunded and possibly a ballpark time that's going to happen but I can't get assistance!!!

I booked a hotel, The Best Western, in Tepic, Nayarit, Mexico for vacation. On the web site it looked great and was rated 4 stars. When I arrived I found the toilet not working properly. It was rigged with wire and the lid had to be removed after every flush to stop the endless water flow. The carpet was filthy and stained, the door lock was barely holding and could be jiggled to open it. I called Expedia and informed them of the problems and of my intent to check out early. They told me they needed to call the hotel and negotiate so that I may receive a refund. Expedia told me they were instructed to send an email requesting the refund and that the hotel would respond to that. There was no response. I had to call Expedia over 5 times with them having to "call the hotel" for me every time.

I study in Canada and from Turkey I booked my flight with Expedia thinking it is extremely good price but they had fail to tell me that I would need an American visa to even change flights in Boston and Zurich. So about a month before my flight, I called them all (Air Canada-Swiss-Expedia etc.) and wanted to change but no one including and specially Expedia helped me regarding refund or change to current flight. I am extremely upset as I will not be able to come home for summer because I had to pay twice and I cannot afford to pay any more. It's so sad that they refuse refund in all ways possible. I will never ever buy from them again.

Expedia refuses weather-related flight cancellations, despite thousands of flights being cancelled nationwide. I was not asking for a flight refund or a flight change by choice, but a weather related change. Tornadoes and ice have cancelled thousands of flights, and I wanted to change a flight to avoid ridiculous weather. Expedia repeated their "tickets are non-refundable" line, ignoring my situation (serious weather related conditions, not changing a flight because I felt like it). Poor, poor customer service. Won't use Expedia again.

IT MAKE BE BETTER TO HIRE A LOCAL TRAVEL AGENT. Booked private car transportation in Rome from Expedia and the provider was a no show. I called the provider from the airport and there was no answer - we were forced to hire another car service. I called Expedia after returning home and they agreed to refund after the (Rome) service provided did not answer their call. This was a 45 minute call. Today, I am on the phone for 2 hours and 40 minutes. They hung up after waiting on hold for an hour. Waiting for a manager now. There is not anyone that can make a decision to refund my credit card for services NOT provided. I am being transferred from one person to another and put on hold for 30 to 40 minutes at a time. I have just now received a case number so I can call them back tomorrow and wait on hold while they call the Rome provider. WHO IS RUNNING THIS PLACE.

I found out today that when you do an Internet search for a hotel room it is highly likely that you will end up with an Expedia telephone number. When I called number they booked my room, while the whole time I believe that I am taking to Marriott people. They do not disclose that they are Expedia and refuse to help you with Marriott Rewards cards or discount cards. You are told time and time again to ask at the desk when you arrive. When I arrived and asked, the Marriott employees told me about this problem and how many people never even realize it. The problem is when you book through Expedia you can not use discount cards or reward cards. Expedia never tells you this. Expedia gave us the runaround while trying to cancel. It was only with the help of the Marriott general manager that we could rebook. I still have to check if Expedia did in fact reverse the charges to the credit card.

Booked a vacation package offered thru Expedia in October. Four people in our party. On Friday, Dec 18 Expedia send an email stating there was a change in flight itinerary and to call in. I called in, approved the changes (minor time changes). Next, another person in our party received a call confirming the change - Expedia completely changed our trip - from flying round trip from Fargo to Cozumel (with stops) now changed it to Fargo to Cozumel, returning flights Fargo (FAR) to Fresno, CA (FAT).

In November I bought 4 tickets to St. Croix as a Christmas gift for my daughter, son-in-law and 2 young grandchildren. I sent the itinerary to my daughter who indicated that the return trip wouldn't work because it included an 8+ hour layover in DC in the middle of the night. I went back on Expedia and purchased a different (and far more expensive) itinerary for the same dates with a different return flight. Then I called Expedia just to make sure everything was all set. I spoke with the agent for nearly an hour going over and over the itinerary number I wanted to cancel and the one I wanted to keep. It took so long because she hardly spoke English and was very confused, although she tried very hard and was very pleasant. At the end, I thought I was all set. Then, my credit card bill arrived and there were 4 charges (nearly $1500) for the original return trip.

On Dec 4 I made reservation for trip to Brazil. The next morning I found much lower price for same flights and filed the requested form with all information for refund of the difference. I received an auto email back that I would receive answer within 72 hours. I called a week later, was sent an email with the same 72 hours story. It is now 2 1/2 weeks and still no answer. My suggestion, don't use Expedia. Prices may be good but if you have a problem they are of no help whatsoever.

I booked 2 rooms at a hotel in Paris and there were 2 choices on Expedia, the refundable rate and non-refundable rate -- very clearly marked. I purchased the refundable rate. When I went to cancel the reservation it charged me one night stay. Apparently a one night cancellation fee is considered "refundable". When I received the email I did not read the fine print and when I cancelled the room, they charged me $461 per room. Had I known there was a cancellation fee I would not have cancelled the reservation. I asked them if they could reinstate it, and they said they couldn't. I was on the phone with customer service for several hours with many people "disconnecting" me after I had held for long periods of time. I have never been treated so poorly and they don't care about customer service. I will never use Expedia again. READ THE FINE PRINT IF YOU USE THEM!!

Had to rebook a ticket because of my son's college schedule, and they cancelled the return flight without any mention of it when I had called them. Spent 4 hours and 2 days trying to work it out, and their customer service was not the least bit helpful. They were able to get all of our money even though we wanted to use the return flight.

I will NEVER use Expedia again. I bought a flight from Quito to the Galapagos for $168, which I thought was a great deal. When I was about to leave the Galapagos, LAN charged me ANOTHER $168 to leave because Expedia sold me a ticket that was only for Ecuadorian citizens. LAN's tickets clearly say on their website that the tickets at that price are only for Ecuadorian citizens, but NOWHERE on Expedia's site when buying the tickets does it say that only Ecuadorian's can buy them. Therefore I was stranded and had to PAY DOUBLE to leave. I could not afford to go at the more expensive price and would have not have gone if I had known. Expedia will not help me out at all and claims it is an "additional fee" from the airline, however Expedia sold an American citizen, unknown to me, a ticket only Ecuadorian's can buy and I had to pay out of pocket. This is absolutely ridiculous. DO NOT BUY FROM EXPEDIA!

I have used many travel site including the Expedia and by far Expedia.com is the worst to deal with when it comes to cancellation and customer service. They had me call 3 times and each time I get a new information asking to do this and that, even though I had bought the insurance for package. The customer service is full of crap and they had me wait on the phone for hours on hold. I think they want you to go away, therefore, they play game with you. Their reps don't even know how to deal with customers and have no clue on how to process the insurance.

A simple mistake in booking 2 Aloft hotels for exactly the same date, and Expedia will not refund either of the hotels. They should be shut down. Terrible customer service. You should be ashamed!!!

I had the most horrible experience with the Expedia customer service. I booked a flight with return trip for my mother via Turkish Airlines (Itinerary # **). There has been a schedule change on the return trip by Turkish Airlines and I was on the phone with Expedia customer service reps & supervisors several times to confirm the new flight schedule. I was on the phone with them 6 TIMES for over 4 hours for them to resolve the issue. They were unable to provide me with any clear alternatives.

I purchased a flight + hotel on their website Tuesday night. On Wednesday, about 18 hours later, the exact same flight and hotel was 15 dollars cheaper (not a lot). They advertised a 24 hour guarantee so I submitted through their website. At the end it said I would receive a response within 48 hours. No response came. So I emailed them, explained the exact time I submitted it, what I submitted, everything they need to know, and asked if they could check if it was processing. They explained prices change frequently but they do have a 24 hour guarantee (duh). Emailed back that I used the 24 hour guarantee, got another email on how to submit it. Emailed again. Now they say they didn't receive it. So I emailed them all the information that I already had. I know it is only $15, but they do offer the guarantee. The person(s) responding to emails don't even read the concern. Just give a canned response and I was on hold for 30 minutes at the 800 number.

We were Expedia customers for years. But recently I booked a room with them that was advertised as "pay when you arrive" and then they billed my credit card for a deposit (50%). I contacted the hotel directly and the owner said he had tried repeatedly to get Expedia to change the listing. When I contacted Expedia "customer service" they simply restated "terms" that were in direct conflict with their listing - no reason, no apology, no attempt to correct it. After several attempts with no reasonable answer, I said I would have to close our account. Their reply? Basically, "here's how you do it" and "you will lose all your points". I cancelled and we have not used them since. The silver lining: I tried Booking.com and they are WAY better!

I bought a flight with the itinerary number - ** for my family who are arriving to the states from out of country. The day before I called Expedia to triple confirm that the airline exist and the flight is still ready to go, and Expedia say "yes". Today my family had to run around the airport for almost 2 hours looking for this airline that DOES NOT EXIST and I had to call Expedia again to inquire. She directed me to go to different counters that eventually even the people there have NO CLUE of SUCH AIRLINE. After telling her off that THERE IS NO SUCH AIRLINE, she directed me to the airline SOUTHERN AIRWAYS agent, and the agent eventually told me that the flight was cancelled back in October. They stated that they will not be responsible as they have already told Expedia. And Expedia told me that I will have to talk to that airline.

They scammed us, canceled our return flight 2 days before the trip. We were on phone with them for hours to modify our return flight or refund the money but they could never connect to the airline. This continued for 1 week! Our vacation was ruined. We lost 750 USD in return flight and a lot of money and time on phone calls as well. Surprisingly, I could connect to the airline in just one call but they wouldn't do anything until Expedia called them. I even shared the airline number with them but they still could not connect to them!! To add to our misery, they could not connect to the airline even when we called them in morning/afternoon/night. The airline office was always closed.

I have had a terrible experience with the agent, supervisor and the manager at the corporate office in Expedia. I have called in to change the return date from 31st of January to 30th of December. The agent says, 600$ price change, and he has found a flight without any fare increase, and he put me on hold for about an hour, and booked it for January 30th due to a system error.

We made a group booking of 11 people for Christmas, Dec 23 - Dec 27, 2015. That is 3 families, which included 3 different itineraries. This booking was for Cancun, Mexico, included flight and all inclusive hotel. The 3 families included mine (family of 4), second family (family of 4) and third family (family of 3). Week before our trip, I had a family emergency due to my dad's sudden heart attack and had to cancel my trip to visit my dad instead. My husband called and cancelled our itinerary for flight. Expedia does not refund the money, instead, provided flight credits. An hour later, I called them again and requested if I can use my credit to fly to meet my dad instead. The agent on call said, "Your flight has not been cancelled ma'am." I re-stated the four names in my family and mentioned "my itinerary" and requested to check again.

We filed a claim in regards to a recent cancellation of a package deal on Expedia. We tried to cancel this reservation last Friday, December 11th, 2015 and we had purchased the top travel protection available that stated that we could cancel one time for any reason. In short after an hour of arguing with a representative who was extremely rude, we were refunded only the hotel portion of this reservation. We were not refunded for the flights.

I was going to Sydney Australia for a work assignment for 6 weeks from 11/29/2015 - 1/13/2016. Since I was going to be gone for the holidays, I thought it would be nice to fly my fiancee to Sydney so we could spend New Years together. Days later my trip was postponed due to international work visa delays. My work assignment was postponed until further notice. I did not know exactly when and if I was going at all. So I called Expedia to cancel my fiancee's flights. These were not cheap flights. Total without tax was $3,143.70. I called on Thanksgiving Day to cancel and spoke to an Expedia agent. Before canceling the flights with him, I stated several times that I wanted a refund. He said "yes no problem" and that I could ignore the credit voucher email that my fiancee would be receiving. I said "are you sure" and he said "yes no problem.

Using their website inadvertently booked a motel room in Portland, Maine not Oregon. I attempted to correct this mistake on the website by starting completely over. I found that even though the map showed the Portland Oregon Zoo and Airport and all the correct landmarks it kept booking to Portland, Maine. I finally got it to correctly ID the Oregon location and when I processed by hitting Confirm it still booked the wrong location. I cancelled it and booked elsewhere and was still billed by the motel. I promptly called support and they said there was nothing they could do. I'd have to deal with the motel directly. I requested a coupon or voucher for my troubles. NO was the response. Expedia quoted me in writing on 8 days worth of car rental through Dollar/Thrifty and despite returning the car early, they overbilled my card by $156 and refuse to resolve the overbilling. Steer clear. They don't care about resolving, just billing!

I had planned a trip to NY for my daughter's graduation and had to cancel unexpectedly due to my husband's illness. I phoned Expedia two days before my flight (as per their website instructions). I spoke to a representative. It took nearly an HOUR on the phone---as they put me on hold---obviously from a call center---where they had to phone the airline... The hotel... Their supervisor... And so on. In the end, I was told I would have to pay for the first night in my hotel and the air ticket was not refundable. Two days later I received a call from the hotel asking why I had not checked in. Expedia hadn't sent a cancellation confirmation. I called Expedia---twenty five minutes later, I was told it was cancelled. I just had another email from the hotel---and my reservation has YET to be cancelled... Customer service is EXASPERATING. I will not do business with them again!!!

Rented a car with Expedia when I booked my flight. When I arrived in Las Vegas and came to pick up the car I was told that I had to take insurance, cheapest one $40 per day (was their 16 days to visit different national parks), was not happy, car was already paid so could not cancel it. When I returned the car talked to the Hertz manager, told him this was more than I pay in Canada for a yr of insurance, told him I was forced to buy this insurance, nothing was explained. Told me he would look into it and send me a email to discuss. He did nothing, never contacted me, just charged it on my Visa. I got a email from Expedia asking to comment on trip. I mentioned this to them, nothing happened, great service from both Expedia and Hertz.

Last year, I was given what I told was to be a credit. I had been given false info which cost me in excess of $50. I thought at that time I had been treated fairly. Yesterday, when I tried to use that credit (now called a voucher or coupon, it had limitations as to where I could use MY $50.00 credit). After 6+ hours of approximately 15 service reps, a few supervisors, and one manager, the majority of which lied, stalled, kept me on holds of 15-30 minutes, hangups, gave me incorrect numbers etc (I know, why hang in there so long?). It became a challenge, and I became more and more amazed at how this company is deceptive, fraudulent, and posed against the customer.

Purchased travel insurance plan for $270 for expensive ticket, they are not letting me to cancel and asking me to call airlines and insurance plan. Worst experience with customer service, after spending 3 hours on the call, basically one of their manager hung up on me never called me back. I'll never book the ticket again. Insurance plan they offer on their website with beautiful testimony is a lie.

Expedia customer service lied to us and misled us. It was the day before we were to travel on a 3 week holiday to Europe. We had contacted them 2 days before in regards to an erroneous spelling of one of our travelers middle name. We were not sure if this was to be an issue. Upon inquiry, no one could clarify for us. We contacted the airline (Qatar) directly first. They informed us as Expedia had made the booking, Expedia will need to request the change. After 2 days of attempts with Expedia by another member of our party, I called again on the day before our travel. After emailing them passports details, etc... I remained on hold all day (9hrs) with customer service who periodically (every hour or so) got back to me to inform me it was happening.

Booked a room July 8- 11th and when print out came they had Jan. 8-11. Non-refundable cancellation. They cannot speak English very well and after making sure they had proper dates I gave my credit info. Now we are out $509.76 and Howard Johnson do not have the money to give us a new date. They are not a very honest company. Any suggestion on getting some money refunded would be appreciated.

Cannot book seats in advance. You have to wait until you arrive at the airport. That means you end up in the center seats and if the flight is overbooked you may get bumped. You also have to board LAST after everyone else.

I received an itinerary from Expedia that had the wrong times for my flight. They admitted the itinerary was incorrect. As a result I missed the return flight home and it cost me as much to purchase a new one way ticket to return home as the original flight. Calling Expedia was a nightmare and they constantly put me on hold for 30 minutes or more. My final call was over 2 hours long. They requested I respond to emails with my ticket and proof of my incorrect itinerary which I did. However even though I had emails acknowledging they received the information the people on the phone would deny receipt or if they did see it one day the next person I spoke to would say they had no indication.

I made a flight reservation for my husband and I and our 3 kids. I called Expedia not even 24 hours later since something came. My daughter's passport got lost in the mail so it was not going to arrive in time to fly. So I called Expedia to see if they would change the dates of travel. I was willing to pay any fees associated with the changes but was told that my tickets were non-refundable or no changes could be made. The representative said if we did not take the flight we would lose all of our money which was $3,346.00.

I made a reservation for a hotel in Merida Mexico through Expedia. I paid with credit card in lobby. Hotel that was suggested to be cutesy bread and breakfast, 3 star turned out to be a youth hostel, dirty, broken tv and air conditioning. I walked away without refund and since did not pay through Expedia I was stuck. But lo and behold my honest review, confirmed by couple I spoke to on street while looking for another place who had same experience I did, was not accepted by Expedia.

I booked a round trip flight in October for a trip from New York to Chicago. I selected two flights from different airlines to get the best deal. I received an email from Expedia today stating that I was refunded the cost of one of the flights with no other information. I went online to check and the outgoing flight was cancelled by the airline. After 3 calls with excessively long hold times and clueless reps (one call disconnected after holding for 15 minutes) I was told that the flight was cancelled November 16. I was not informed until December 7th.

I had booked a New York trip for New Year's Eve back in July. Just today I received a notification stating my departure from New York was going to be a little earlier so I decided to double check the whole details of my trip and noticed that my departure was wrong. I wanted to leave on the 30th not New Year's Eve, so I called customer service and was told that I had to pay $400 plus all these other fees.

I purchased a shuttle service in Cancun and was charged $119 from Expedia. I found on USA Transfers the same service for $75. I tried to cancel my service with Expedia and they have given me the run around and won't cancel the service even though they state you can cancel your service. Clearly Expedia is not trustworthy with regards to the extra services besides hotels and flights. Expedia is also not the cheapest service.

I have never in my life dealt with such a difficult company. I have used Expedia many times in the past with no problems. However this time there was a change made to my itinerary by the airline. Thus the nightmare began, a painful process that took weeks and weeks to complete. I believe that Expedia is an American company, however it appears that the only contacts you can ever make is through their call centres in India. I am from Australia and they advertise an Australian website, not true as you are still redirected to India. The consultants at the other end appear confused, unhelpful and cannot seem to assist without having to refer you to another department. Everything is a 72 Hour promise for the other department to contact you or resolve the issue, again not true. I will never use them again. The risk are too high to be dealing with an unprofessional company when you are investing a large amount of money in travel.

I don't know where to begin with Expedia. They have terrible staff. They are poorly trained and care extremely little about their customers. They are programmed robots that only cause problems. They overcharged me 2x what I was supposed to pay. After I was reassured 9 times on the phone of my rate and payment, I come back from my vacation and they decide to charge me $1100. Best of all, as soon as I enquire to fix this, they decide they don't want to deal with this problem and hang up! What the hell! Who hangs up on a guest?!

They were giving out great deals for Rio de Janeiro, Brazil for a few weeks away. Book a trip. Find out after booking that Brazil requires a Visa! Which they failed to mention. And You can't get a Brazilian visa within 5 weeks. Not even expedited. Then they tell you how the trip is non refundable and how it's "not their job" to tell you you need a visa. So, basically, they reel in people with these cheap deal trips that they know people can't actually go on. And then they tell you you can't have money your back, and then probably book another poor unfortunately soul in the same seat you already paid for!

I have spent a total of 3 hours on the phone today with Expedia's so-called managers and have currently been waiting 2 hours for a call back. They are truly the most unprofessional company to do business with. There was a name error on the passenger of our daughter's plane ticket home from college. Somehow or other the name on the credit we used to pay for the ticket (which is my wife's name) was used as the traveling passenger.

I beg you not to waste your money and use Expedia. First, they suck you in with a "better" flight deal by not including any luggage. Second, if you want to alter your dates, they tell you they charge an extra $50 euro plus the "flight difference" but it will end up close to the amount of a new booking. I had this terrible encounter and have learnt it the hard way. They use people who cannot even understand English in the first place to cut cost so it makes that experience even worse. So, you have been warned and again, you are better off booking directly with the airline because the few dollars you will save will go down the drain very quickly. I felt like a prisoner with no choice but to pay the exorbitant surcharges to alter my flights. While I do understand I have to pay extra but this is EXTRA to another level!!!

I bought my husband a 4 day trip so he can see his parents and from the beginning it started bad. At the airport they said that they were waiting for someone to come and fix the airplane. Whattt??? Are you serious? So now he is late to get on the other plane and once he gets there they cancelled the flight until the next day so now he has -2 days wasted in the airports! And they don't even bother to get him a hotel room. He has to stay in the airport the night until 10 am so he can get the other flight. Well that's the last time we travel with this site!

I used Expedia to book a hotel room and was charged by Expedia and the hotel. The hotel charge was much lower than Expedia with both charges appearing on my credit card. When I called Expedia they called the hotel and told them they had to refund me their charge. This transaction took thirty five minutes. When I asked why I had to pay the higher amount Expedia stated they needed to collect their commission for using the website. This commission was in excess of thirty dollars.

I purchased a plane ticket - and unfortunately had to cancel it. I phoned Expedia - twice - to confirm the rules for cancellation. I was told - twice - that the fare would be refunded minus a $ 350.00 cancellation fee. One week later, after thinking about the fee, I decided to cancel the ticket and take the hit. It is at this point that Expedia informs me that there will be no refund, but a travel credit for future use. This was not what I was promised 1 week prior. When I informed the nice lady about this, she confirmed that indeed there was a note in my file that I had phoned and was told that there would be a refund, less the $ 350.00 fee.

23rd Sept 2015, bought an air ticket from Expedia. Bank statement showing that the Merchant had charge the amount of the air ticket (RM2,950++) but we didn't get any confirmation of the booking from Expedia. Me and my boyfriend been inform that, the booking was cancel, will proceed for refund, and the refund will take about 7 days. After a week we called to ask for the latest situation of refund. The customer services helpline promise to giving back a call after 3 hours, but the end we get nothing! We did try to visit the office in Kuala Lumpur, but the people we meet there told us ''They just using address here, there is no one from Expedia in this office. Their office in Singapore."

Following the booking of an Expedia flight from Charlotte to Barcelona, Spain, my business partner was unable to view his itinerary by setting up an Expedia account, and unable to view his itinerary by using his email to login via a customer service 'view your itinerary' section of the Expedia website. Multiple calls were made to try to resolve the situation, but the lengthy hold times combined with the passenger's limited ability (as a restaurant owner) to allocate an hour for each call he made led to his departure without ever personally receiving an itinerary of his trip to his email. The Expedia terms and conditions state that changes are possible within the first 24 hours after the flight is booked, but because the Expedia representative left an obvious letter out of his email address, he never received an itinerary within the 24-hour window that he would have been eligible to make the necessary change.

Have booked a travel ticket through Expedia and trying to reach executives to know why the reward point didn't show up in my login account. I have been put on hold by 4 reps almost of 4 hrs and finally no resolution. Very worst service. Would never recommend anyone to book tickets through them!!!

I spent over 2 hours attempting to change my flight. Everything Zappos.com's call center is Expedia.com's isn't. The call center is located in the Philippines. The employees do not understand even a basic competency of the English language and use Pentium 1 era computers that are VERY SLOW. I WILL NEVER use their services ever again!

Do not book with Expedia/trivago!!! (same company). I am still owed a refund from August because of a fault on their part. This is my experience with them. I searched for accommodation for 7th-8th August 2015 on trivago, checking several times that I had searched the correct dates. Chose to book Eden house in Key West. After having driven the 4 hour drive to Key West from Miami we went to check in to the hotel. We then were told that we were booked in for the 28th August 2015! The lady who worked at the hotel said that this has happened before and that if the hotel is not available sites such as trivago change the date to one that is available. Eden house were fully booked and so we were unable to stay at the hotel. The lady checked for other hotels for us but there were none available under 350 dollars as it was a special festival weekend and the ones that were available were at the other side of the island.

I was looking to book my flight on expedia.com for my honeymoon next Oct. I looked online and found the ideal flight that I wanted but couldn't figure out how to mix and match the departing and returning flights, so I decided to make a phone call to Expedia. After getting in touch with a representative she told me you were only able to customize flights on the phone, which is fine. She found me my flight and I said "great I will call back and book". She said she can't guarantee the price or that the flight will still be available. This I knew.

Hello everyone. I got a fabulous story with Expedia and here it is. I bought my return ticket in September then I need to change my first trip one day earlier, from 26th Nov to 25th Nov. I called the customer service and it took 90 minutes until they found a seat for me. They asked for 550 dollars for that change and I used my new credit card to pay for it. They asked me if I wanted to pay with the same card as I used in September and I repeated loud and clear, I NEED TO USE MY NEW CARD AND HERE ARE THE DETAILS. After that they accepted it and said there is no problem, all done, have a good trip.

Beware of Expedia. We booked a hotel in August 2015 at a Sleep Inn. When we checked out of the hotel, we were given an invoice showing the amount we owed. When we received our monthly credit card statement, we were charged a higher amount. We investigated this problem and found out that Sleep Inn uses Expedia as their booking agent. We reported the overcharge to our credit card company but they were not able to get it resolved in our favor. The lesson we have learned from this experience is not to use any online booking service that uses Expedia as their agent.

When changing my husband's flight, was told there would be a charge of approximately $100. That's fine, when the charge showed up it was double what the entire round trip flight was. Would have been cheaper to just buy a new one way fare and pay for original round trip fare. Impossible to reach someone at Expedia to try to resolve. Will never use again.

Booked a ticket for my son on Expedia. He flew out and joined us for a holiday. We decided to extend his stay with us. I called Expedia to change his flight. November 8th return was changed to November 14th. All costs were accepted, credit card was provided and new itinerary was issued. It took an hour to get this done. On November 14th when my son reached the airport at 4 am he was told by the airline that his ticket had not been reissued by Expedia and he could not fly.

We reserved a hotel room at a pet friendly hotel. When we arrived we were told the hotel was not pet friendly. We spent 3 hours on hold trying to get our money back. They are very good at taking money but simply put you on hold until you give up if there is a problem. I will never use expedia again.

I was trying to book a flight to a business location by using Expedia. Everything was going good until it was time to confirm my payment. I received a message that there was a problem, so I contacted the company and was told that their system was down and to call back in a hour. While I waited for the hour to be up I decided to check my card balance online where I discovered that Expedia put not one but several holds on my card rendering it useless to make any other travel arrangements. I made over 20 phone calls trying to get this resolved. I was on hold for a total of 4 hours just to get told the same old story. The customer service is very rude and cant speak proper English at all. I will never use the services again! Other shouldn't either!

A woman with no ID booked a trip on my credit card. I'm a man with a name that is not even close. I had to get the Vancouver police to deal with it. I got a Email asking how this stranger liked their room. The crooks must have stolen the info from online shopping to have the email also. I asked Expedia why a person with a different name than was on the card could booked. They protected the crooks info calling her the customer. Damn idiots. If they will take any info as long as there is a sale in it for them. How can you trust them. No integrity here and their customer service sucks. I was the one that got treated like the criminal.

Booked a 3 star motel Coco Key in Florida. Paid Expedia upfront with my credit card and was given reservation number and assurance that room would be waiting and that no other charges would be incurred. Got to motel and was charged $76.86 plus $50.00 supposedly would be refunded no later than 3 days after check out to my credit card. Got in room & roaches were everywhere, even crawling on linen. Went to front desk. Was denied a refund. Called Expedia - guess what was told. I would have to call back during regular business hours. Needless to say I will never book with Expedia again.

I purchased a round trip ticket for my son based on a verbal approval from his manager allowing for the time off. Unfortunately due to attrition the time off was revoked. I purchased the "insurance", because "things happen" according to the Expedia check out. Well, I bought the insurance, because things do happen. However, after multiple calls and emails including a call to the insurance carrier and speaking to Ann - I was advised that if my son had lost his job this claim would be covered. I am disappointed for my family, but much more concerned about the fraudulent practices that Expedia is using to scam people out of their hard earned money. Time to buy direct, or turn to Captain Kirk to negotiate my next airline purchase.

My girlfriend and I were in the mood to book a tropical vacation in January 2016. So we set off visiting web sites of the major agencies and decided on Expedia. It was at Expedia we spoke with a booking agent by the name of Elvis; we spoke cordially and eventually shared personal details of our lives. Karen and I are avid Patriots fans, and Elvis has divulged he had moved from India to Chicago then back to India again to be with family.

Unbelievable with my experience with Expedia.com when I purchased two tickets and booked hotel with them for a long weekend. It turned out the tickets are non refundable. I got very sick a week before the travel. I called to cancel the tickets and I was told "no way", they were non refundable. I travel a lot internationally. There is no way the air tickets were not refundable. I remember one time I missed the flight in HongKong. The flight attendants were very friendly and re-issued another air ticket for the next day flight without any charge or hassle, even though it was totally my fault/late for the flight. The fares I purchased through Expedia cost me $1500. I am NOT going to lose it just like that! The customer service agent was NOT helpful at all at Expedia! I would never use them anymore!

Booked a package and Expedia website had an error when loading my payment information resulting in the wrong room type getting booked. Took 3 calls and over 2 weeks to get any response. The 3rd call is when I lost my patience and that was when I got the results I needed. It still resulted in more money that I had to pay. Worst customer service I have ever experienced with respect to follow up. If they say they are going to take care of something, be prepared to call them several times. Supervisor training is questionable. I will say that I feel bad for the initial people picking up the call because they have very little control in being able to resolve an issue. Learned my lesson and not booking with Expedia ever again.

Because not any complaint page available at EXPEDIA.COM, I have addressed my complaint to President and Chief Executive Officer, Expedia, Inc. Mr. Dara Khosrowshahi. I hope it will be in best hands to find the solution. Some weeks ago I was looking for a car for our Israel report trip. One day was on the homesite offered in the category of Standard 4 or 5-Door Car Vauxhall Insignia (with the magic word or similar), second day VW Passat, both fitting well to our needs. As soon I made a booking by clicking on the VW, there was offered special well sounding insurance for another $66. OK it is good to be insured. In few seconds I received confirmation voucher for $127, where was mentioned Standard 4 or 5-Door Car Mazda 3 or similar plus Insurance Travel Protection $66.00. Nothing about Insignia or Passat.

If you use them and there is a change it will cost you. Do not book through them when you can book direct with the hotel or airline. Makes no sense to use them as a middle man. You do not save any money what so ever but expose yourself to non-refunds, penalties and poor customer service. For instance to make a change on a simple hotel room booking date it instructs you to go to upcoming and click on change. Those buttons do not exist on the web page.

I was rejected to be on board due to incomplete document which I was not aware of. Expedia took no further action to contact customer or notify customer that there is an extra step the customers need to be responsible for. They claimed that the information was there once I made payment. Yet once they sent me the invoice and purchase confirmation, they didn't bother to include it on them because it would be too convenience for the customers. They expect customer to inspect every inch of the website to find out the information. Expedia did a very horrible job in providing assistance once I asked for their help.

I reserved a room. In the confirmation found out different information they changed so tried to change in the information page it said to change it. I have to cancel first then to reserve another one. When I cancel it, it said they will return only half of my money. I called them why if this was their mistake and I wanted to change it, they said the hotel charge a fee for cancellation. I called the hotel they told me they do not charge unless the cancellation is 48 hours prior to check in. It was done 6 days before. Called them back but they said they couldn't do anything and will return only 50% of the total amount I paid. I hope my review help someone to not happen the same thing.

I went online to reserve two hotel rooms. Wound up on Expedia's website. They had "special unnamed" 3 star hotels with a great price that you do not see the name of the hotel until after you book, BTW, it is non-refundable, also. I chose that after seeing their hotels listed that fall in this category, such as Double Tree, Holiday Inn Express and other well known hotels. After the name was revealed, it was a no name, 2 star hotel that shares a parking lot with a strip club. I immediately called Expedia, and of course the customer service people are non-Americans, they assure me this is a 3 star hotel and I can cancel if I wish, but I will still be charged. To say the least I will not be using Expedia again and will do all I can to warn others.

NEVER NEVER EXPEDIA. Already start telling my friends NOT to go through Expedia. Made 4 phone flight tickets booking. All flight seats are scattered, not sitting together. Worst nightmare is a name spelling mistake to 1 ticket. Upon receipt of email, called Expedia immediately on this mistake, they ignored. So I called Air Canada (AC) + CX on this. AC very helpful, called Expedia + emailed on this mistake + not to issue ticket. Expedia Issued ticket. Now asked me to cancel ticket, to rebook at much higher fare. Expedia REFUSED to take up responsibilities and it is more > 1 month, still refused to amend Mistake. Very frustrating, as air fare is getting more higher and also hardly any seat left. HIGH HANDED. Just want to close sale. NO SERVICE. This is FIRST and LAST through Expedia.

EXPEDIA = FRAUD. The horror: Expedia customer service staffers are poorly trained and their internal communications completely chaotic. I received 3 different figures for a reissue fee on a canceled flight. And on the basis of the first 2, I decided to cancel and changed all my plans. When I actually did cancel a week later it cost me far more than I was told. I spent 6 hrs. on the phone and never got anywhere. EXPEDIA = FRAUD.

I was told that it was me no matter if it was the wrong email. Even if I did not receive a confirmation from my account with them and I would still be charged with no comprise of their mistake. I will not use their service and I will contact my bank as an unauthorized charge.

First thing, I don't travel much so when I do, I don't want to be going through 2-3 connections at different airports. I hate airports and want to spend as little time as possible there. I spent the extra money to fly from Atlanta to Key West for the power boat races as we do every year. We make one stop in Miami or Ft. Lauderdale, coming and going. It's simple.

I recently purchased a vacation to Vegas for 2. Tight schedule for both and a much needed getaway. I purchased the flights, the Bellagio airport transfers, and trip insurance. Total for 3 days... over 1000. I found out I have to cover someone at work (hospital/12 hr shifts) a day before we are scheduled to return. So I called to take advantage of the insurance which states that 1 change can be made prior to departure.

They offered a voucher of $100.00 for the next trip and before making the booking for a hotel. I called Expedia about the voucher and an agent confirmed that everything was perfect. When I got at the hotel there was nothing. I called Expedia once again and they told me I was not able to use the voucher and they never solved my problem.

Expedia may once have been an okay travel agent but they now are the worst in the business. I have lost so much money and been so frustrated dealing with Expedia that I will never book with them again. The last two times booked with them they got the flight times wrong. I had to call customer service... which is something you never want to do. After waiting on long lineups I finally got a real person. They told me I could change my flight but it would cost me a lot of money, even though the airline rules said there was no charge and Expedia policy states they don't add charges. They do and they did. Then they made me call the airline and make the changes myself. I had flight insurance that Expedia sold me but Expedia said it was nothing to do with them so I should contact the insurer directly. I did and could not get anyone. Changing my flight cost me 400 dollars plus 40 dollars on useless cancellation insurance.

Time and time again, Expedia proves itself to be the most cumbersome, unfriendly user experience. It is impossible to make any travel changes and the customer service reps cannot seem to fully understand the extent of the change needed or required. Disappointing to say the least. Not worth the savings on the time and effort spent to revise things.

I enjoyed a recent holiday in Rome but the car booked to take us back to Rome airport did not arrive at our hotel and we had to take a taxi. On return I made 3 phone calls and sent 3 e-mails to Expedia. No satisfaction from any of these although they continued to say that they would solve the problem within 48 hours (it has now been over a month). It is only for a small amount (30 euros) but it is the principal of not being able to contact someone to deal with the problem and lack of follow up. I will not be booking with or recommending Expedia. Very disappointing customer service.

I booked a pet friendly hotel with Expedia and drove 5 hours to my destination. When I got there, the front desk clerk at the hotel told me they do not accommodate dogs and she have to cancel my reservation. I had a gut feeling after reserving this hotel with Expedia because my trip was originally purchased for Baltimore's Inner Harbor but after purchasing, I noticed they had two of the same hotel in the area, so, I google the address and to my surprise the hotel was not for the Inner Harbor, but it's outskirt. I called Expedia and was apologized to and transferred to a manager who NEVER picked up the phone. I decided I would leave the reservation as it was but was I disappointed on arrival! I will never use Expedia again for my travel services.

In mid October 2015 I booked two tickets from Freeport/Bahamas to Ft. Lauderdale (35 minutes/ $635 flights!) with Expedia. On Nov. 10, 2015 they informed me that my return flight has being changed from a 35 minute non stop flight to a stop over flight via Nassau/Bahamas for about 12 hours - plus overnight! Naturally, I was not taking this flight and clicked on the call back bottom of the e-mail. After waiting for hours for a call back I decided to book a similar trip with another Airline since there are limited seats to the Islands, so I booked 2 complete flights with Delta returning one day later - but in the morning.

My wife and I were on our honeymoon and we decided to book a room through Expedia online. After selecting the correct hotel online and hitting the confirm button, we received a confirmation email at the same hotel company but at a different location in the same city. I called Expedia to bring up this issue and they told me that the hotel policy was no refunds for cancelled room stays. I tried explaining to the operator the error on behalf of Expedia and he did not seem to understand as he kept repeating that the hotel did not offer refunds if we cancelled. Finally the operator called the hotel and asked them if they would issue a refund. When the operator got back on the phone with me he told me that the hotel would not grant a refund.

I have booked through Expedia for years because I have been an easy customer who does not complain or cancel/change reservations. I booked a flight from San Francisco to Newark on Nov. 10 for a certain amount 12 pm. The next morning the same exact itinerary dropped in price on their website. I called customer service to try to get the best price guarantee and was told to cancel and reserve a new reservation. After several attempts on his end, he could not book the new reservation. The page was still showing the cheaper price for a different arrival flight. I authorized him to book me on that flight instead. Then he tells me that the price is different again! I pulled it up on my screen and saw that the cheaper price was still showing for me. He then told me to screenshot it and submit to the better price claim knowing it was a different arrival flight.

Expedia does not correct their errors in booking. I requested a Times Square Hotel "W". I requested a view of Times Square. They booked me across town at The Westin and even stated in my request a view of Times Square. MMMMM kinda hard to do, when you book me in a completely different hotel and neighborhood. When I tried to resolve their mistake, I was passed around on two separate occasions for over an hour each. I guess this is their way of not taking responsibility for their frequent errors. I was told too bad. Poor service all around.

I live in Singapore and booked a flight + hotel trip for my wife, sister-in-law (SIL) and a 12-year-old nephew to Taiwan between 29 Oct 2015 and 2 Nov 2015. I paid according to the full rates on the EXPEDIA website online for the three of them (all at the same adult rate x 3) but when they arrived in Taiwan at the HOPE CITY SUNGSHAN HOTEL, at 9 pm at night, after a long journey, the hotel insisted that the booking were for a double bed (which could only fit two adults) and that they had to pay extra of NT 500/night for my nephew, totaling NT 2000.

I purchased a ticket from Expedia and decided to change the date of the returning flight. Before making any purchase, I always read the terms and conditions for any hidden surprises. When I called the airline to make the change they told me that the flight was a non-changeable flight and that I needed to address this situation with Expedia directly since I purchased the ticket through them. Read the electronic ticket terms sent by Expedia again before calling them. There was nothing in their terms that said that the flight was non-changeable. Yes non-transferable and non-refundable but not non-changeable.

On Nov 03, 2014, I booked a trip through EXPEDIA. I called to cancel my trip because the area I was flying to was affected by the hurricane and most of the hotels were closed due to the damage. I never got a cancellation email of my flight. It appeared on my future trips in My Account on Expedia's website. I've called customer service 4 times, navigating the difficult telephone menus designed such that you never talk to a human being. Each time I got a hold of a human being, was transferred from one department operator to the next each one saying they can't help me and that some other department handles issues related to my missing flight. Each time I was transferred, the call was dropped after 15-30 minutes of elevator music.

I booked a rental car thru Expedia when my son had his car accident. I did the research, booked the reservation and talked to them. At no point did anyone or anything say that the payment method had to be under the name of the person renting the vehicle. Not sure why that matters anyway. When I got the reservation in my email the day before I noticed that statement and called and cancelled the rental. Expedia had already charged my credit card for the extra insurance even though the vehicle was still on the lot. I was not scheduled to even pick it up until the next day. The rental was cancelled directly with the rental company without any issue at all and the actual rental was not charged to my card.

I needed a full size pick up truck so I reserved one. I received a confirmation from Budget Rentals in Norfolk (ORF) via confirmation. I had to change only the date. I spoke with a customer service representative who assured me all other info was to remain the same. Meanwhile I was informed that if I needed a hotel room with my reservation it would be provided free of charge. I replied that I did not need a room, just a truck. He went on to say that the nearest hotel for me is at the Red Roof Inn. I reiterated that I live here, no need for hotel accommodations. I was charged $98.46 on my debit card for what I thought was the fee for rental.

Made reservation in Puerto Rico at hotel 3 months in advance of trip. Upon arrival went to taxi stand who informed us that the hotel was no longer in business and suggested we talk to the airport liaison for local help. They were very helpful and confirmed that hotel was closed. Since our cellphones did not work they connected us to Expedia. They had no idea that hotel was closed. The airport concierge gave suggestions to the Expedia representative but she keep suggesting hotels that were inappropriate nor even close to our original hotel reservation. After an hour online with Expedia with absolutely no help we hung up and went with the local airport help. After returning to home I tried contacting Expedia and got absolutely no response. Will never use them again and suggest others do the same. Worst travel experience of entire life.

We booked 2 tickets for Hawaii for this November in March. April my husband was diagnosed with Bladder Cancer and we were forced to cancel our vacation in April (for November). Expedia will not refund the $1,500.00 - my husband has since died. This is the worst treatment I have ever encountered. We have been an Expedia customer for years and Air Canada confirmed by email that TD Expedia is responsible for the refund. A credit has been issued that I must use by March 16th but I am in no frame of mind to travel anywhere as I am grieving my loss and this is just unacceptable in my opinion.

I travel a lot for business and pleasure. Practicality in arranging my itinerary is a priority; thus, I made the booking with Expedia Singapore. Bad decision... I normally book everything online, but since I wasn't sure regarding a visa requirement for transiting in Japan, I specifically called the support line. As an Indonesian, we need a visa to go to most of the countries in the world. The schedule that I wanted to book is from LAX to CGK (Jakarta) with a transit in Japan; however, I notice there's an airport change. I wasn't sure if that airport change would require me a transit visa or not. The agent from Expedia Singapore assured me that no visa required and I could book the flight with no problem, so we went ahead making the booking. Since I wanted to confirm, I called the Japan Embassy in Indonesia the next day; I was told otherwise. Visa is required for my flight.

On 11-10-15 at approximately 1:00 pm, I booked a room at the Super8 motel in central Phoenix. As soon as I hit book, I realized that the room had been booked for 3 nights instead of the one night I required. I hit the change or cancel button on the itinerary, but it just led me to questions. I called the number listed for Expedia within 5 minutes of booking the room. They said they could not change or cancel the reservation as too much time had expired. Five minutes? They said they would have to call the hotel to get permission to change or cancel the reservation which they did. Apparently only the manager of the hotel can make that decision and he was unavailable. Is there something that can be done?