Expedia Reviews

I run a non profit for adults with disabilities. I made reservations 10 months in advance in order to keep the costs as low as possible for this group for a vacation I was planning for them. A few weeks before their vacation, I was sitting in front of my computer working and I started receiving cancellation notices for their rooms. I immediately called Expedia and they told me that someone had called in and cancelled the rooms. I explained that would be impossible if they verified the account because I am the ONLY one who has access to this account. I said I needed the rooms back and when they went to retrieve them, they were no longer available. They stated I would need to rebook at a different property.

Expedia left us stranded in San Juan. We went on vacation and for our return they booked the flights too close making it impossible to connect to the flight. There were 6 of us and we traveled from Vieques, PR to San Juan, PR. Our flight landed in San Juan at 1:36 PM and our United flight began boarding at 1:37 PM. By the time we got from one end of the airport to the TSA with a security escort it was already 2:00. We went through expedited TSA and ran to our gate and the flight had already closed and left. We spent $8000 on this trip for flights and hotel. After being put on hold for hours we waited stand by for the next flight. Sold out, the next one out of San Juan was Monday night so 3 of us took that one. I left behind my 3 daughters for the next day to fly out.

I booked a round trip flight for my husband and I on Expedia. The time I booked for our return flight was 2pm. A couple of days before our trip, I was pulling up our itinerary, and the time of the return flight was changed to 5pm. I was not notified of this change. I called Expedia and someone answered fairly quickly. I explained the problem and they said there was a "special department" to handle this and I was transferred. After 45 minutes and no one answering, I hung up. The next day, my husband called, was told the same thing, and was on hold with the "special department" for 30 minutes.

I booked with Expedia. ca online and never received a confirmation after 24 hours so I thought it had not gone through as it has happened before. I then rebooked. After rebooking, the charges came through on my credit card for the previous booking too. I called to let them know and ask them for a refund. They charged me a $75 per ticket cancellation fee even though the error was theirs and I had still never received a confirmation.

On June 7, 2016, I attempted to book flights for family vacation from Toronto to Halifax. An internet interruption during the booking process returned me to payment page for paying twice, I refused and logged out. I checked my email and didn't see any confirmation letter, so I thought I didn't book the flight through Expedia. On the second day, I booked through CheapOair successfully. On June 9, Expedia took money from my credit card account. The flight is non refundable. I am out of $2,000 or $1,000 if I use flight credits. Either way customer service is helpless.

We were requested by Expedia to call back regarding our flight. Since we had a bundle deal, we have since tried to contact Expedia regarding the hotel, more than 9 times at international rates. The only thing we got was that we were constantly being connected to someone else, even Expedia Canada, so we told this story more than 20 times now. And as soon as someone is trying to give us some information, we get disconnected, never to be contacted again. Expedia changed our flight the second time (this trip) and we got saddled with extra costs for our stay, without any compensation from Expedia. I am a gold plus member and very dissatisfied with Expedia.

According to supervisor I spoke with, the terrible things that happened to me - lost car reservation, terrible seat assignment, reserving seats with additional fees - "never" happened. I will never use Expedia again - beware.

First I was on hold for 2 hours. Second, they promised to help and all 3 times blew me off and hung up on me. When asked to speak to a manager the blew me off again. We rented a car from Fox and had a reservation. We got there 2 hours late and they gave the car to someone else!!! Are you kidding me!! And Expedia did nothing. I will never use them again!!

So I booked a round trip flight to visit my boyfriend for his birthday through Expedia. The last leg of my flight was on Cape Air, an 8 seater plane. I had never flown on a tiny plane before, and didn't know what to expect. Let's just say, when I finally reached the end of my fight, I was kissing the ground. I decided I never wanted to put myself through that again. The flight made me extremely sick.

I booked the 6 identical flights for a family event. Later, I had to 1) move one flight day and 2) cancel one of the 6 flights for someone who couldn't attend. So far, I have spent a total of 7.5 hours on hold and counting. Not kidding. In almost every case, I have had to call in more than once to do the same thing as their agents just dump the request and won't complete them. They don't appear to care if you're dissatisfied. Airlines often have poor service but I have never had such a poor experience with any company as I have with Expedia.

When looking to make a booking from Adelaide to London and return from Munich to Adelaide in Business class (as a treat!) we experienced sinister and fraudulent activity by Expedia call centre personnel located in India. In short, having spent 3 hours on the phone, we selected our itinerary, provided our banking details and noticed the staff member was rushing through the booking (however 3 hours on the phone!) and would not take such information as our frequent flyer number, confirm along the way that our seat requests were possible to be held and at the end of what should be a simple booking to complete provide confirmation that our itinerary and seats have been booked... When we're quickly transferred to another member of staff who had no idea why we were transferred nor did we understand only to find that the seats were not booked due to the airline not accepting the booking!!

My wife and I recently traveled to Italy and bought travel protection plan at a cost of $159. While there, we had a death in the family and needed to return immediately. Called the number on the protection plan after purchasing an international phone to talk to Expedia and the doctors. Called Expedia 4 times, and each time was put on hold and then the call dropped, eating up 60 of our precious 90 minutes on the newly purchased phone. On the 5th try, they finally claimed that the return flight in our package was virtually worthless and that the airline would charge $300 per person to change flights so we were better off just buying another flight. I explained to them that a one-way return flight on our currently booked flight was $2700 each while the new one-way flight home was $988 so how could that be??? They said there was nothing they could do but could help me book the new flight completely at my own expense.

I planned a trip and needed just one extra night. I booked through Expedia. An emergency came up out of the blue and I had to cancel my trip and my week in St. Maarten. I was able to get most of my money back through the week I had in St Maarten and my flight. The one night I booked with Expedia, was terrible! Never book with Expedia! I was charged the full amount with no one to contact or no one to call me back. I get business. I'm a business owner and I understand a penalty. But to rip the customer completely off after the customer is trying to contact the customer service department for 2 days!!! And they say, "Oh I can't hear you, you have to call back in 30 mins our lines are down"??? Then you call back and same response. Expedia makes money off of ripping people off! Never book through this company!

I booked a trip through Expedia that included airfare and hotel. The confirmation email that I received from Expedia explained that I would have an extra charge of $20 per night from the hotel for resort fees. At the end of our stay at the hotel I was billed $30 per day for fees. When I contacted Expedia with the issue they claimed that the resort fees were always $30 even though I have it in writing that I was to pay $20 per night. BEWARE OF EXPEDIA'S FALSE PRICING. I will never book through Expedia again. I have had much more reliable experiences through other booking companies.

Recently booked a hotel via Trivago and ultimately through Expedia. The price advertised is NOT the price billed! If fees and taxes can be generated on the billing page why can't consumers see them on Trivago and Expedia? Not so long ago airlines used similar techniques to attract business until public outcry had them list REAL prices for their fares. I would keep away from Expedia and use hotel websites where you will be advised of fees and taxes ahead of time so real comparisons can be made.

I booked my package deal for 2 people from Chicago to Punta Cana (flight + hotel) for a total of $2,170.20 and I checked the price again less than 36 hours, it was $1,882.92!! $300 difference! When I called up Expedia to help me with the variance in the package amount, they said only hotel can be cancelled, but not flight. Instead I will get a flight credit which should be used within 1 yr, same carrier and same travelers + $200 reissue fee!!! Here I called Expedia to work on the variance (savings) of $300, instead they suggested me an option to pay $400 ($200 per person) extra for re-booking my flight. This is ridiculous as I am not asking them to cancel the package, but give me the better deal on their own site. Customer Service isn't trained to answer the questions to the point, instead keep repeating the same message like a tape. I will not recommend this site in future.

I booked a room through Expedia. I was on the website at the time I was speaking to them on the phone. They quoted me a price at booking confirmation. I told them it was a cheaper price on the website. They said they would give me that price. When I received the confirmation it was the higher price. I called them back and they said there was nothing they could do because it had already been booked. Something tells me this happens a lot. DON'T USE EXPEDIA. You can get a cheaper price going through the hotel.

I recently booked a hotel on Expedia website for $535.00. When I went to pay the website advised to go ahead of the booking. I had to go to the higher price of $563.00 as the price had changed. I went ahead with the higher price but still another day later the Expedia website is still showing the price at $535.00? I emailed Expedia wanting an explanation and they advised to take a screenshot of the price and email it to them. I have done so but still waiting on another explanation from them... This is not the first time this has occurred but twice just isn't good enough.

Travel tip of the day: NEVER USE EXPEDIA. Reserved a hotel that was perfect and then a few weeks later I received an email stating that the hotel is no longer available. Called the hotel and they have new owners and are renovating that weekend. After two hours on the phone with the rep, I finally was able to book a replacement hotel. It was decent, but extremely far from the venue I will be attending and so I decided to go a different route with a different company and cancelled the second hotel reservation. I was assured that I would receive a full refund.

I purchased the insurance they pedaled to me and the Expedia customer service representative still would not cancel and refund my ticket for a November flight when it is now only June. Per the directions on their site, I was instructed to book a new package for a different date and then cancel the previous order, but found out the hard way that cancelling with refund would not be allowed. I am out $1,036.17!! This company should be investigated for fraudulent activities, selling insurance that you cannot actually use and not refunding amounts for canceled services well in advance!

DO NOT USE EXPEDIA. On a recent trip, Expedia overcharged me for the hotel room and refused to give me a refund. The car rental place was a joke. Signature Car Rental charge me 3 times the quoted rate that Expedia gave me. Don't even bother to complaining. Expedia DOES NOT care.

For us Expedia is a fraud and dangerously irresponsible.The cancelled flight af 1780 also cancelled our new zealand connection to lax because there were no other flights to connect in time. Expedia DID not alert us or rebook us as promised. Expedia was unreachable after a day and a half of calling and hours on hold and DID not help us in any way. We want the entire amount by rebooking on Aer Lingus, the sum of 1,570.20 pounds or equivalent in usd. We want the sum of 227.93 for the extra night at the Mercure hotel in Paris. My husband and I were very ILL with chest colds. We were desperate. Months later, they are still avoiding us. Expedia is a fraudulent, irresponsible business that should be shut down.

I have a refund pending in excess of $7000 and Expedia is very good about saying you are entitled to the refund, but they never deliver over a period of 4 months of back and forth. You cannot get them on the phone with a definitive resolution, and the home office is unreachable. This is a lousy company that includes Orbitz too I think, and they do not care about you as a customer when it is time for them to pay you. They are great in taking your money but as unethical a company as you will find anywhere. Stay away from these people that are as bad as scammers can be in how they care about you.

If I could I would not even rate it 1! Called Expedia on June 4, 2016 to get refund for one person in group of six that I booked for airline tickets to Toronto. Experience was terrible and waste of time for two hours on phone. They start by saying that yes you can get a credit refund for canceling flights. Then they proceed to help you cancel flight. Even though I booked round trip airline tickets on their site, Expedia split the ticket into one way departure and one way return. Now l know why. It's to rip customers off on booking fees. Receive email from Expedia regarding canceled flight credit voucher which will give traveler up to one year from date booked to reuse ticket ($219.42) through Expedia with rebooking fee of $200. For the return flight they sent similar email with credit voucher of $199.36 with rebooking fee of $200, which is more than the return flight.

I was promised no "surprise fees" before I booked (& of course, after asking a zillion questions, including baggage questions), and then of course, AFTER Expedia travel took my money, I was then (& only then), told I would have to pay $55.00(!!!) for a simple small overhead bag on Spirit airlines (a total round trip of $220.00 for my husband and me!!!). I tried for 2 days long, heat stroked days to get a refund, due to this obviously intended pre-lie... to NO avail. Repeatedly placed on hold for over an hour(!!!). Are you thinking booking your next vacation/business trip via Expedia Travel??? Start walking; skipping; and running & do not... do not... do NOT, even think about looking back.

I have booked through Expedia for more than a decade. Since our recent retirement those bookings have included parties of 4 and 5 who travel with me and who have been assured repeatedly by me that it is worth a few dollars more to have a reliable agent (Expedia) to intercede should problems arise. This has been my first experience with actually having problems and much to my dismay Expedia has been notably unreliable and unresponsive.

I found pricing for a hotel and went to purchase it and the price for checkout was 200/night higher. When I contacted Expedia they didn't care. "Oh well that happens a lot" was their response. I asked to speak to someone with authority to authorize the price still displayed on their site '2 and a half hour later' as that's how long it took to talk to a supervisor. I refreshed my page and told them the price I wanted them to honor was still showing. Very disappointed. This site was a waste of time!!!

I recently booked a hotel room in Germany through expedia.ca for my boss. I booked over the phone and the agent called the hotel to make sure there would be 2 beds and not 1 double. After confirming the 2 beds, I completed the booking with the Expedia agent. The agent assured me that the reservation get submitted to the hotel within moments of the booking. Two days before the check-in I emailed the hotel to ensure that the bedding specification was confirmed only to find out that Expedia did not send the booking to the hotel.

I booked a ticket on Expedia returning from Charlotte to Montego Bay connecting in Miami. After I paid the ticket they have changed it to connecting in Tampa then Miami then to Montego Bay. I have booked hundreds of tickets and I know exactly what I booked. Expedia now wants to charge me an additional 250.00 to change my flight to what I originally booked. They now have me on hold for 1 hr and 57 and 21 second to speak with a supervisor. I guess they are just hoping I would just go away. The rep is also rude as hell. In the middle of my sentence he placed me on hold. I wish I could reach through the phone and rip his tongue out.

Update 2nd June: After waiting over 8 weeks for a refund, I contacted the airline who Expedia say have my money. The airline informed me that Expedia have the money as the airline processes refunds in 3-5 working days, not the 2-12weeks that Expedia claim. I was advised to consider using the small claims court or at least contact the Airline Ombudsman. So it seems Expedia are lying and hanging onto the money for as long as possible, blaming any hold ups on the airline who have already transferred the funds. As usual, Expedia hold the party line, refuse to even look into what is going on and continue to repeat '2-12 weeks, it's the airline's fault' ad infinitum...

My daughter booked a flight from Guatemala to Mexico with Expedia. It said that there was a 24 hour free cancellation. Twelve hours later she tried to cancel the flight. First of all the numbers they give you to call can't be called from abroad so we asked a family member in the U.S to call for us. Five hours later he was still trying to get some information. He was initially told to call the airline and cancel through them, but they told him he could only cancel through Expedia. After another 40 minute wait the rep told him he couldn't cancel even though it said on the site that he could.

Thought I bought a ticket on Expedia, but was billed for TWO tickets, on different flights, different airports, same time. Spent an hour on 2 calls to Expedia in India trying to straighten it out (cut off once, of course) and then to my credit card company and now have to plead with United Airlines for a refund. Very frustrating and annoying, and probably expensive as well. One star is one too many.

Unethical company. So to be clear with everyone: I called Expedia on March 9th to cancel a trip to Puerto Rico which was 9 days off. I waited 1 hour to get to speak with a service rep. who then put me on hold for an hour to get ahold of a supervisor, who then took an hour to cancel my trip for my 2 hotel rooms and flight. I asked that they retrieve the service voice recording to show that the Sale Rep stated no less than three times that the trip could be cancelled with 7 days notice. And to have this escalate to an officer of the company to call me back. They stated they would have someone get back to me immediately and the recording would take 5-10 days to pull and they would follow-up with me. They did neither.

I booked a package for both tickets and hotel from Hong Kong to Samui 3 weeks ago. The total was 3000 USD for 2 people. Expedia sent me a confirmation letter confirming the tickets and hotel room are all set. I received an email 10 days after I booked the package saying the tickets got cancelled because my credit card did not go through for THAT PART. BUT the hotel rooms are booked without any flight tickets. They have charged us $2000 USD for the hotel. And said if I want the tickets I will need to pay an extra $2000 USD because the price went up! Which is ridiculous! Since I have booked a PACKAGE and they have sent me a confirmation right away but told me only half was booked and the other half did not after 10 days by email!!

I am writing this email to tell about my unpleasant stay at the hotel booked via Expedia. I booked the room from Expedia on April 22, 2016 at 10:03 AM for the date May 28, 2016. As per my itinerary my room type was Standard Room, 2 Queen Beds. I reached hotel around 11:30 PM and asked about my room. They gave me keys to the Room Number 161. When I entered the room, I saw that the room has only 1 King size bed. I told to hotel staff that this is not the room which I booked. So they replied me these were the details they received from Expedia "and now we don't have extra room for you."

This review pertains to Expedia's refusal to help us after they booked us for the wrong nights at Best Western, Henderson, NV. On Expedia's website, we booked the nights of March 17, 2016, departing March 20. When we arrived, the hotel had no reservation for us. Upon checking, they discovered Expedia had booked us on March 13 for 3 nights. Expedia never sent me an email confirmation, and hence all I had was a screen print from Expedia that gave the reservation confirmation number and the name of the motel. Neither Expedia nor the hotel was willing to make any financial accommodation. Since no other hotels in the Las Vegas area had any available rooms (unless we were willing to pay around $1,000/night). We wound up paying $728 for 3 nights in a Best Western.

I booked flights with Expedia return to New York and l also booked flights from New Orleans back to New York to catch return flight back home. The flight times from New Orleans changed by nearly 3 hours which Expedia didn't tell me. When l printed my boarding passes l realised we would miss the connecting flight back to the UK. I then spent nearly 3 hours on the phone to Expedia customer services being given a total runaround. During this time the flight prices from New Orleans back to New York tripled. I was forced to buy new flights, Expedia just quoted policy to me and were totally unhelpful.

Purchasing travel protection through Expedia is a joke. It in NO WAY helps you. I paid 50$ extra for our trip to be covered in case we needed to cancel. When we decided to cancel, they only refunded part of our trip, and gave us no options to cover the rest. This should be illegal to charge people extra for something that is false advertising. DON'T USE EXPEDIA, terrible customer service!

Booked my vacation package with Expedia staying at Rui Palace Saint Martin. For once this is so called "All inclusive" resort was a joke. Food was like in fast food places, no fresh fruits in the morning. If you're lucky you can get an apple and that's about it. Second, this place is thief heaven. My Rado watch was stolen from LOCKED safe!!! How can that happened? I called Expedia to talk about this and they simply send me "Terms and Conditions" that I've agreed to when I clicked on Submit button. Isn't that nice way to deal with their customers problems? Expedia says that are not responsible of stolen items etc. Well somebody has to be responsible. Or based on their practices you should not take a watch or a phone or a wallet to your destination because if it gets stolen nobody would be responsible. It's just a bunch of BS.

I am U.S. Military serving overseas and purchased roundtrip tickets through Expedia to go home on leave. Unfortunately I was forced to change dates and times of my flight so I called Expedia to cancel and they told me although Expedia doesn't charge a cancellation fee the airline does. My cancellation fee from the airline was more than the cost of the ticket so I had to pay them more money to not go home. Then I called the travel protection insurance that Expedia provides and it turns out they don't cover trip interruption/cancellation for Military leave. So I had to eat the cost of the ticket, the cost of the insurance, the cancellation fee, and the rebooking fee and after all that I still need to purchase another ticket to go home to see my wife and kids. Expedia has some great deals but your travel plans better be concrete and make sure you read all the fine print. I will never use this site again.

I booked a hotel 3 hours from home to attend my daughter's triathlon. I looked for deals through Expedia in hopes of finding a great deal for myself and family. I found a hotel within budget that sounded great. I talked other family members into also attending and making the same booking through Expedia. We booked on a Tuesday, check-in was Friday. We used the Pay Later option (at check-in) in case I had to cancel for any reason. Expedia says there is a free cancellation policy if cancelled in 24 hrs. We did not cancel and we were excited to be able to go on this mini trip. Expedia site stated this hotel had a casino, nightclub and all these wonderful amenities that were NOT offered. This hotel was in the middle of a field, around nothing.

Had booked a hotel in Toronto which was for the return leg of a trip to Mexico. Discovered the night before leaving Mexico the hotel had had to cancel due to a water leak. According to the hotel they had notified Expedia a day or two before so they would have time to make alternate arrangements. I asked the lady from the hotel to explain to Expedia that I was in Mexico therefore did not want to be tied up on the phone with them, she said she would let them know to make alternate arrangements.

I am beyond mad right now! I'm currently an hour and a half wait time into my THIRD phone call to Expedia to correct my daughter's name! The first time I called they told me I had to wait until the free cancellation period expired before they could change, so I did because apparently I'm not very bright and too trusting that a company of this size would do the right thing! Guess what. Still no name change And I realized we are on the WRONG flight leaving boston giving us a layover of 5 hours, not 1 like I thought I booked. First they said "no problem", they'll fix it. Now they say the price will be an extra $500 pp to be put on the right flight?! And because I waiting the 24 hours like they asked me too I'm completely stuck... and still the name change has NOT been taken care of! This was to be a trip of a lifetime with our kids before they leave for school and now expedia has managed to ruin it for me! I'm beyond stressed and need some help here!!!

I would like to bring to your attention that I missed my connecting flight at London Heathrow airport to Paris France due to the original itinerary allowing only 1 hour and twenty minutes to make the transfer from Terminal 3 to terminal 5 to board the British Airways flight to Paris. This was impossible to do because: Virgin Atlantic Flight from SFO was on schedule but it was a wide body airplane with 200 plus people on board. It took app 15 to 20 minutes to exit the aircraft at the gate. A shuttle bus was required to go between terminals. This required app 10 min walk to catch the shuttle and then another 10 min shuttle ride to get to the other terminal.

I apologize for this rant but PLEASE BEWARE: Country Inn & Suites By Carlson, O'Hare South in Bensenville, Illinois is one of the worst hotels I have ever been too, with some of the most disrespectful employees. I booked a hotel for Thursday night (5/26/16) at this hotel on Tuesday for a surprise Birthday trip for my husband. It says on Expedia that they have cribs available, but I also called to verify that it was an actual crib like they advertised. The person who answered reassured me it was an actual crib.

Expedia is the worst travel engine site to use!!! They charged us double the actual cost of the hotel stay... Their customer service representatives are extremely unprofessional, left me on hold for over an hour and I had to call through another line to get to the manager... She was a Filipino lady... I overheard her and her friend laughing on the other end. They probably do this all the time. But anyways they charged me double like the cost of a 4-star hotel when in fact felt like a motel. Expedia is ripping people off while claiming to offer great prices. I would definitely book through the actual hotel instead of using travel sites like Expedia. Never will I book with them again. They also have hidden charges after you book! Expedia is the worst!!!

I purchased a plane ticket through this company and purchased a traveling protection program. I specifically called and explain why we would MOST definitely need to change the reservation once out of the country and the lady said IT WOULD BE COVERED. When I called to cancel and get refunded the clerk gave me the WORST customer service. I called to speak with someone at the corporate office and explained to him what had happened and how obviously I was given the INCORRECT information - he was so RUDE and not helpful at ALL. BE AWARE OF THIS COMPANY THAT ALL THEY DO IS TAKE YOUR MONEY. I WILL NOT BE BUYING another plane ticket with them ever again!

I purchased international Delta ticket on April 14 thru Expedia.com. They called and left me message regarding flight changes. When I called them I was told Delta informed them about flight changes May 7th but they informed me May 26th. When I to reschedule again with different airlines I had a difficulty with time or connection cities. Because what I request for reschedule was overbooked because Expedia informed me almost two weeks later they had informed by Delta. After 2 hrs 30 minutes on the phone I still couldn't get my request. Their customer service is so bad, rude and no courtesy. Please do not buy anything from Expedia. They are worthless. Never shop again from Expedia.

Logged in to my Expedia account and attempted to add rental car to flight itinerary. Was quoted price of $370 on website. Entered personal and credit card information and clicked "Reserve" button. Site would not complete my reservation despite many attempts. Called customer service and was quoted price $200 higher. Then spoke to supervisor and was quoted price $100 higher and a future coupon. Asked supervisor to honor the price quoted online and was denied. This is a complete scam. This company should have criminal complaint against it.

Expedia, took forever to answer the phone, half hour on hold listening to junk. Then they said the would get back to me. Sent me a generic email. Whole thing is a Scam and not worth the risk or the fee dealing with this middleman company who claims to help you but really is helping themselves take money.

I booked a hotel through Expedia for a single night as we were passing through Las Vegas. The cost was $40.67. We arrived late at night and left the next morning without using any of the hotel's facilities. The hotel added on a charge of $112.62 for what Expedia describes as "resort fees, use of the mini bar [non-existent], and other charges." My emails to Expedia are basically answered with a form letter which confirms that, no matter how you pay for your room, the hotel is free to add whatever additional charges they want to, with Expedia giving them your banking information!! I am very angry and disillusioned with Expedia which I have used to book flights and car rentals in the past. BEWARE OF USING THEM AS THEY GIVE HOTELS A BLANK CHEQUE TO CHARGE / GOUGE YOU FOR AS MUCH AS THEY WANT!!!

I have been on hold for four hours for a minor issue that should have been easily resolved with a few changes with the computer on their end. I am so screwed.

I have a vacation rental, the Pelton House in Ashland, and whenever I get a booking from Expedia the booking is blank except for their name and the dates of booking. I've went back and forth with Expedia and InnLink in order to get either the customer's email or phone number to give them their code to access the property. It's frustrating when customer service at Expedia informed me that their supervisor needs her to close the phone as she had stayed a long time on this call and can no longer assist me. What am I supposed to do?

I have had the worst ever customer service experience with Expedia. I booked a holiday to Vietnam using Expedia via phone. They deducted my money but never sent me a booking reference number. I spent a total of 6 hours on hold and speaking with agents, each time having to tell the story again, and despite me sending proof they had deducted the money from my bank account they were unable to give me my booking reference. Two days before I was due to leave for my trip, an Expedia agent rebooked but did not tell me she was deducting my account again! I eventually got a refund from the airline for the flights but Expedia won't pay the airline penalty or the non-refundable hotel booking. The whole experience was stressful and not worth it. Their tactic was to wear me down and make me give up. In future, no matter how good the deal looks I will only deal directly with the airline and hotels.

Yesterday I tried to make some change from Atlanta GA on May 28th to Oct 28 to New Orleans. The lady over the phone told me two options. Cancellation fee $200.00 or make change $200.00. or Transfer different dates $200.00 which is other option. She told me $357.00 instead of $200.00 fee to change. It's not the same as years ago. I gave her the credit card and she only told me will be email shortly. Nothing else. She never submit me confirmation number or credit card has gone through. We hanged up and about ten minutes later, none has shown up. No flight change or credit card not gone through. And I had to call back and told them same thing. And they have to call help desk and waited for up to almost two hours then phone disconnected. She did called me back by her name Angela. Then I called again with different person and talked about same note and I told her to transfer to Angela and they said no. They can't do that.

Oh how I loved sitting here reading all of the horrifying reviews about flight changes and hotel issues and PRAYING that was what I was going through right now. But it's not. Instead I have a whole other problem to deal with. I booked a reservation through Expedia two weeks ago for my trip to San Antonio that is supposed to be happening in a week. During this time, I chose to pay all expenses at the hotel and gave them a credit card number to hold the room. YESTERDAY, two weeks after booking and a week before the reservation, there was a draft on my account pending for $301.76 from Howard Johnson. There was a line of numbers behind the name of the account, and my hotel fees were only $295 and some change, so this charge made no sense.

I booked the ticket at 2:00 PM for 28 June 2015 and cancel at 12:00 Midnight. I was on the phone for four hrs, and they refused to refund my money back. They said "you have cancel with airline not with us, so we will give you airline credit, not refund." This is way Expedia do the business. They are robbing the customer. By the way I have complaint for refund file on July 3, 2015.

DO NOT USE EXPEDIA.COM. All I had to do is change my daughter's middle initial to her full middle name and I am now on my 4th phone call and hours of on-hold time. The people that you first call cannot make any changes unless they speak to their "support" person, so they leave you on hold for hours on end. I am now on hold 43.08 and still holding. This is the worse support people I have ever spoken to, and no one is from America!!! I would not even give them one star. I would give them negative 5 stars!!!

I purchased online, the Expedia advertised "Deal of the Day" to Puerto Rico San Juan on Thursday May 19, 2016. The deal stated: Purchase hotel room, receive flight for free. We paid $1489 for a trip to the Conado hotel in Puerto Rico. On Saturday May 21, we read a news report that Zika virus was in Puerto Rico. I called Expedia Sunday, May 22 to inquire about the cancellation policy. We were informed that the price of the hotel could be refunded, but the airfare was non-refundable. I informed the agent that we purchased "the Deal of the Day", which stated that "purchase the hotel, airfare was free". I requested to speak to a supervisor. I was placed on hold FOR HOURS!

I recently booked a vacation package with Expedia and for unexpected reasons had to cancel. I purchased the Travel Protection and was able to get my hotel refunded and a credit for the Delta Airlines tickets. I have since tried to use the Delta Airline credit to rebook a new flight but found it to be impossible to book without long hold times and doubling prices. The only way to use the credit is to call an Expedia customer service representative to book the new flight. I called back to back days and each time found a reasonable flight that the credit covered… only to have an “ERROR” occur when trying to finalize the booking. That then resulted in 3 hours of “on” and “off” hold times for each call.

Booked our trip to St. Croix USVI through Expedia. On our way home the airline (Seaborne) was 4 hours late. I notified Expedia that I needed help because Seaborne said since I booked through Expedia I would have to contact them for any changes in my flight. I called Expedia. Took 10 minutes to get them on the phone. When I did the person I spoke with barely spoke English and barely understood English. After waiting 45 minutes they again said they didn't understand my request!! Absolutely useless service. Once they have your money they are done with you. I will never use Expedia or their affiliate sites again. And I've spent thousands on Expedia alone. Live and learn. Stay Away! Stay very far away from this company. If you have any problems they are absolutely no help.

I booked a trip to Riga, Latvia for 7/21/25 2016. I was told by Expedia that the hotel I booked which was called DoDo was near the restaurants and night clubs. I did research and found that wasn't the case, so I spoke with manager and said he would waive the cancellation fee. I told him I couldn't find a replacement right then but I would call back, and said that he was the person that honor this, and I would have to start all over with a new manager. I been on the phone all day on hold, and being hung up on by customer service in the Philippines. What happened to call centers here in the States? This sucks. I should have used Orbitz.

STAY FAR AWAY FROM THIS COMPANY!!! I wish I had seen this site before I booked with Expedia!!! Thousands of reviews 1 star or less!!! I booked a hotel room over two years ago for my son's college graduations. Now that the itinerary for the weekend has been finalized, I do not need 2 of the 4 nights originally booked. Even though Expedia says I can cancel or MODIFY my reservation without penalty up to May 25th, they have not told me that I need to keep all four night or lose my room. While on the phone now for almost 2 hours (not one representative is in the United States, which the agents have confirmed). Chris, my first representative however told me he found a hotel for the nights I needed...event further away 45 minutes. I was also on my computer and booked a hotel 3 miles from my son's school!!!

I am 20 years old. First time buying a flight on my own without my family's help. We always buy from Expedia. But after this... Never again! On Sunday May 15th I booked a Roundtrip of 5 days for two travelers on Expedia. I filled out the information, went on with the payment page and continued to book. Error. I looked at my bank. Nothing was wrong. I tried again. Error. So I refreshed the page because I was thinking my wifi wasn't connecting correctly. Error. I went back on to my bank account and found out I was charged over $1000 for a flight that was only supposed to be roughly around $800. I called Expedia and talked to 3 different reps. One guy told me that the charge should fall off in 3 days. One lady told me the reason it's giving me an error is because Delta does not want to pair up with United... If that's the case then why is there flights all over Travelocity and their page with Delta paired with many different flight agencies.

I intentionally booked a one way flight that was more expensive than layover/stop options, and paid more for the convenience of a one-way flight that arrived earlier. Expedia notified me of a flight change and the only options were to do a layover flight (arriving 2 hours later than I needed) or another one-way flight (arriving 5 hours later than I needed). I opted for the layover flight. But I noted to Expedia that when I initially booked, the layover flights were FAR cheaper than the one-way flights. They refused to provide a discount or refund and only offered a $100 coupon that expires in a month for the next trip I would book through Expedia. Needless to say, I will not be booking through Expedia again and instead will have to own up to the fact that I am paying FAR more money for a cheaper, later arriving and less convenient flight. Their policies are illogical and fail to meet any standard in customer service.

I recently booked a weekend at Mohegan Sun in Ct. We were taking advantage of a 10% new customer promotion. Very, very long story short. Talked to reps, supervisors, for hours on end. Got disconnected, supervisor never called back even though I said if we get disconnected please call me back. Was on hold forever for many hours. Reps very difficult to understand and seemed to talk in circles where I would have to ask them "What did you just say?". A lot of talking, no content. Never got my $35.00 credit. I will never ever use them again. Also, they would put me on hold and say they talked to the hotel and my discount was there. Called the hotel, no record of Expedia calling them or any discount. Don't use Expedia. Save yourself a headache.

I don't believe 1 star should be allowed. I booked a trip for my family to go to Austin Texas. I had to make a change. Expedia made the changes and charged me $400 plus change in flight fees and change in hotel fees. Expedia charged my credit card for the airfare and then added 406 more dollars to each ticket. There was no hotel confirmation number. It just said "confirmed". That should have been my red flag. My husband and son got to the hotel, no reservation. 6 hours on the phone, several hang ups, Expedia later, I said "I want my money back". They said "we have to charge you 145 for cancellation."

Expedia is the absolute WORST company to buy airline tickets from. I bought a ticket to Hawaii and am no longer able to go on my trip because of a MANDATORY class. Although I read the refund policy, I would have thought they would try to help me solve the problem and potentially give me a refund because it is a situation I have no control over. My ticket was for July. July is prime time travel time, so my ticket would obviously be repurchased by then. I went through three levels of "management" (I don't think I ever actually spoke to a supervisor) and all they did was read off of a script. What kind of customer service is that? Reading off of something that I had just read online. I was put on hold multiple times with a total call time of an hour and a half. Then, it sounded like someone was about to pick up the phone and they hung up on me.

I have been in contact with Expedia since Wednesday the 27th of January to seek a refund for a flight booked with Etihad airways on the 1st of February. They told me at the end of Feb, they would take two weeks to sort it out and would contact me. They have not contacted me, and are now not responding to my emails.

Don't bother trying to call Expedia about any issues. They will run you in circles giving you false information, keeping you on the phone on hold for HOURS, sending you emails that don't have the information they say they sent, telling you to call the airline, and they are just generally full of it. The best thing to do is to take it up with your credit card company; they will be much more helpful. Put in a complaint to the BBB. Put in a complaint to Consumer Affairs. Put in a complaint on Expedia Facebook.

When I put in that I want to rent a car at an airport it should not be a rental place 15 miles away from the airport. What a joke and thanks for starting my vacation off wrong. If I want to rent a rental in the airport that is where it is suppose to begin.

Rating this company 1 star is an insult to the star. Expedia is by far the worst 3rd party travel company in the world. They are so incredibly unhelpful. They screwed up my itinerary so it didn't have insurance on it, when it was supposed to. Then they blamed it on me. They never warned us about the dangers of going to Jamaica with the Zika virus. Then I had to pay a change fee of 400 hundred to go somewhere else and after I got off the phone with a supervisor I look at my bank statement to see that Expedia charged unauthorized 800 dollars to my account. They are fraudulent. They are ripping me off thousands and don't care about their customers who are trying to stay safe and healthy. They will do anything to point the finger and blame anyone else but themselves. I am so disgusted with my experience with Expedia. I have been on the phone with them for 6 hours today and all they do is waste your time and money. Beware. Do not book with Expedia.

My husband booked a all inclusive vacation to Mexico through Expedia. This would have been the first vacation out of the country for us together and my first trip to Mexico. I booked the vacation with Expedia as well as travel insurance to cover THE ENTIRE TRIP... Not the case. They changed our flights around so the times would not work for us. I tried to change the flights and they told me that the travel protection will not cover it if I change it and I would have to buy more travel insurance. Bottom line I cancelled the trip and they burned us out of 1200.00 for fights even though they said we would get the money back...

Mother's Day weekend my husband and I booked a getaway for ourselves and our daughter. I received a confirmation from Expedia. We went to the hotel to find out that the reservation did not go through. The hotel did not have a room for us, not to mention every hotel which suited our needs was booked! There was nothing the hotel could do whereas this issue fell back on Expedia. I contacted Expedia in which they found another hotel for me. I might add this hotel was not near as nice as the initial hotel I had booked. I thought we deserved a discount of some sort for their mishap. They refused over and over and would not take credit for their mistake.

It has been a nightmare trying to get in touch with customer service. They left me holding for more than half hour. Then I made a cancellation of my flight and this company charged me both ways by two different bank accounts. They refused giving me any refund claiming that in their system is only one payment when I clearly showed both of them.

I am a gold plus member with Expedia, that means I have book many trips with them. I was on their site on Sunday attempting to book a trip to Playa Del Carmen, Mexico for my husband and myself along with my sister and her husband. I found the resort and flight package I wanted but the system froze on me. I took a picture of the screen, logged off and then back on. When I logged back in, the prior price had gone up by four hundred dollars. I immediately called Expedia. The agent found the resort and quoted me the same price for the dates we wanted. This took me over an hour. When he was reading me my itinerary he said the wrong resort. I questioned him and he quickly corrected it. After I hung up, I waited for my confirmation email. It never came. I called Expedia and they resent it to me. Didn't receive it. This went on for 5 more calls. Each time they confirmed my email address.

On our honeymoon, back in September 2015, we booked a $932 flight through Expedia to get from Corfu to Paris with a layover in Prague. Then the plan was to get my dress and our wedding luggage in Paris and then catch our flight from CDG to SFO home! When we checked our luggage in Corfu, we were told our luggage was booked straight through to CDG. We arrived in Prague and had a 6+ hour layover, so we wandered around the airport a bit and happened to stumble across our luggage in a far corner of the baggage claim. We gathered it up and went to speak with someone, who told us "sometimes that happens", but that we couldn't re-check it until the kiosk opened.

I paid for insurance and had to cancel my trip since my grandmother died. Expedia told me they would give me credit for the trip. What they don't say is you are not paying the prices on their website, you are paying top dollar for what the airline is charging. For example, Expedia is $323 to fly to Arkansas on United Airlines on Expedia's website. What Expedia does is charge a $200 dollar flight change fee plus they go to the United Airlines website and charge you their top fee. So the flight was $875 after paying the penalty fee plus United Airlines fee.

Expedia ruined my trip. I will never use Expedia again. After making hotel reservations one month in advance I took my trip, arrived late at night and my hotel said, "You don't have any reservations." Even my Expedia documents said the hotel confirmed the reservation. It is very upsetting. The hotel did not provide us with any solution nor Expedia, the customer service on the phone it really sucks. I spend around 5 hours trying to talk to someone in Expedia that will listen and make some sense. I cannot believe the type of service I was provided with. You live and learn and Expedia is done for me. I will tell all my friends and relatives to stay away from Expedia. Very disappointed.

I've used Expedia off and on for business travel bookings for the last several years but no more. I simply can't take it anymore and would discourage any traveler from using their services. There have been so many negative experiences to mention but most recently I had to change my business travel and literally spent over 3 hours on hold. That's not a typo. I really spent over three hours on hold. They are so disrespectful of customers. Not once did someone come back on the line and apologize for such a long hold. Not to be insensitive but many of their reps are very difficult to understand.

I have booked my own travel for many years, so I know when I book 4 days in September, it's nothing like the very same night that I'm making the booking -- but that's what they did. Booked me for literally the same day, and it was already 10:00 PM at night - so it couldn't even be cancelled. Unbelievable moronic stupidity. I'll never use Expedia again.

So my Husband and I decided to take our 3 daughters to Orlando before our youngest, who has a serious medical condition, has surgery in July. I tried booking the trip ALL day but kept getting error messages with site at end of booking. Something told me to give up and try another site, but I called the 800# and got a rep who assured she could help. First she tried to charge me more than the price I was getting online, which she claimed she got resolved with a manager. Then after getting alerts from my credit card company on my phone that $1050.00 was charged she says we can't book trip for 5, we have to do 2 separate bookings/itineraries, I then said "forget it." I asked her to reverse the charges to my card and she said she couldn't and had to transfer me.

I had a trip booked and needed to change the date. It took me OVER 3 HOURS on the phone to do this. The trip was booked by my daughter using my info. I had no trouble accessing the itinerary, but trying to get to a person who could actually THINK was the most frustrating experience I have ever had! All anyone could do was read from a script and when there was something they didn't know they informed me they would need to call a supervisor! This resulted in SEVERAL intervals of being put on hold because they do not have the authority to actually make any changes. Someone else with a brain must do it. It would appear there are very few employees at Expedia who actually possess this trait. PLEASE, do not waste your time with this company. I use Hotwire 95% of the time and have had very good customer service interactions with them.

My friends flew from Germany to Malaysia to visit me and booked a hotel via Expedia. I visited them there and was shocked about that hotel. Apart from the fact that the location was horrible, the cleanest and the overall of that hotel was a total nightmare. On the photos from Expedia, the hotel looks really nice but the reality is a drama. I offered my friends to move into the apartment of a friend. As my friends hardly speak any English I dealt with the girl at the reception of the hotel and she told us they understood that we would not like to stay here but my friends would have to pay for the one night they had stayed there. Fine, fair enough. My friends got in touch with Expedia the same day and the girl on the phone told them that she should enjoy their holiday and come back to Expedia once back home.

I am so upset with Expedia and the way they handle mishaps. I booked a trip to Cancun for 7/17/16-7/20/16. The flight out to Cancun from JFK was at 10:30 am. And the flight coming back to JFK from Cancun would be at 4:00 pm arriving to JFK at 8:40 pm. That was the perfect time slot therefore I went ahead and booked the trip with the approval from my job to have those days off. Now I receive an email from Expedia stating that the airline (Dynamic Airways) had made changes to the flights. They even changed the airline name to "Denim Air". I am livid at this point. The times coming back to JFK has changed to leaving Cancun at 10:28 pm and arriving to JFK at 3:00 am. How am I suppose to get to work by 8:00 am and have a productive day. Please tell me how I would be able to manage that.

I have been on hold for 2 hours with Expedia. I booked a trip months ago, 2 weeks before we are due to leave there is a change in flight times. I need to be back for work and school, so the flight is no longer an option. Expedia told me that I can get a refund for the flight and book a new flight (2 weeks before departure the prices have doubled) so now that is out of my pocket, or stay on the flight that gets me home a day later!

In my life I have never experienced a worse customer service team. They are obviously outsourced. I held on a call for 2 hours, on hold for at least 1 of that as they transferred me to three separate departments. This was all for an issue that they created with my flight itinerary. They used an old account with my maiden name in it. I told the rep three times while booking my full name (married 15 years and new account name for 15 years). Shocked they are still in business.

Expedia misspelled my last name, told us we could still take trip. When we got to airport they would not let us on. Called Expedia numerous times. They would not change the spelling. Kept us on hold each time. Was at the airport at 12:30. Plane was leaving at 4:59. Finally we had to tell Delta to cancel so we could get our luggage. When we got home we were notified that we would not get a refund due to the fact we cancelled. I'm retired and this was my retirement savings. We had insurance and they still would not fix my name and we could never have made it if they had fixed it at 4:45.

As I sit here, I have been on the phone (3 calls) for 2.5 hours today just trying to apply a credit to a new booking.

I have been using Expedia for years and have never had a problem with them until recently. I was in Puerto Rico last month and I had booked several tours through Expedia's website. Several of the tours were cancelled due to poor weather or not enough people signing up (not Expedia's fault) but since the tours were cancelled by the tour company and weren't because of us, I assumed Expedia would automatically refund me for it. That wasn't the case. The money was not refunded a week after the tour was cancelled so I called Expedia. I was told that the money would be in my account in 5 business days. I never received an email confirming the refund and I waited 6 business days and I still hadn't received it so I called them back again. I did get the email confirming the refund this time but it says that it can take up to 15 days for it to post to my account! 15 days! That will be more than a month after the tour was cancelled.

I booked our trip to Germany through Expedia. Within 24 hours I found cheaper prices so I cancelled and booked again. When I rebooked the lower price, made all the selections and entered my credit card and went to confirm, the price jumped from 7575.14 (I have the print out) to 9910.10. So unethical, as a senior citizen traveling with our grandchildren, it makes us doubt the integrity of anything we try to do. They also said they couldn't get the same hotel accommodation so I had to change that only to get off the phone and find it on their site!!! They said they couldn't let me out of the hotel reservation without a penalty, so I called Germany direct and they changed it no charge.

I bought 2 tickets to Sweden. Expedia changed my return flight from a 14 hour/2-leg trip, to a 20 hour/3-leg trip without notifying me. I found a better flight for my return and called Expedia customer service who were to respond in 24 hours. No response. Checked my flight status again on their website and my flight from FL to NJ had been removed (?!). Now I had no flight leaving and a horrible flight returning. I used my flight package insurance to cancel the trip and received only a PARTIAL refund - they are keeping $1,000.00!!!

Have been on the phone for close to 4 hours trying to change the date of a return flight. Never book through Expedia. Use them to search for prices, then book with the airline itself. What a complete waste of my day. They barely speak English. I have been disconnected once. And have been on hold for 3 hours combined.

Booked flights a year ago. One of the flights had to be cancelled and an email confirmation was received from Expedia advising I had a credit to be used by Jun-16. Called today to clarify how to access the credit and was told that neither the phone number or the email address I gave them matched the phone number/email address on file with Expedia. Accordingly I cannot access the credit. The phone number I gave them is my home number and has been used since September 1991; the email address has been used since January 1998 - my information is correct, their information is wrong but there's nothing I can do to correct the situation. Talked to an Expedia agent, moved on to a supervisor but after about 40 minutes, the call was disconnected. Nice scam they've got going there!

I booked a two-way flight for my boss via Expedia. I needed a business class seat only for one way, going back to Toronto. The Expedia online booking only gives you option to choose either all economy seats or all business class seats. I purchased economy seats first and called Expedia customer service IMMEDIATELY after I received my booking confirmation by email, only a few minutes after I did the online booking. The voice prompts advises you to call the airlines directly for any changes in booking. I called KLM right away. KLM said Expedia has not "ticketed" my booking yet. I called KLM again the following day to give Expedia that time to "ticket" my booking. Only to be advised by KLM that I have to call Expedia directly because my booking was done through an "agent."

While trying to cancel a bundle deal for airline and auto reservations, I had to make two simultaneous phone calls. The first call I was on hold for over an hour, and the second call I was on hold for 40 minutes. They were waiting for "support" to cancel the itinerary, as the representatives were unable to do so. They said they would keep checking back with me while I was on hold, but never did. One representative said that this was normal, and the only way to be helped was to stay on the line. The phone calls ended up getting disconnected, and nobody has gotten back to me. My reservations are still not canceled. I feel like I have been scammed.

I recently purchased a ticket to Jamaica, after completing the necessary details for the purchase, a message popped up on the site that the card is invalid and I should contact the bank. I proceeded to use another Debit Card to purchase the tickets. A day later both cards are charged, contacted Expedia and Cambrie the representative have the nerve to tell me, that I should check my account again as there is only one charge. Then she proceeded to give me the number for Caribbean Airlines which I flat out refused, this booking was done through Expedia's website, you all need to fix it. Waiting patiently for a supervisor to call me back. I am never booking anything through expedia again.

Stay away from Expedia!!!??? I was on the phone with customer service today for 2 hrs 26 minutes after finding out that my seats were not assigned. I made my reservations with an agent and she NEVER told me that my seats were going to be assigned upon my check in. I'll be traveling with 3 minors... They simply told me to arrive early to see if I could get my seats with my family. They're misleading!!! They also refused to give me a refund or make any changes to my reservation in spite of the fact that they did not disclose ALL the important facts/information about this flight. I'M BEYOND DISAPPOINTED!!!

Unfortunately Expedia outsources their customer service to India or Bangladesh and I couldn't understand their rep and their rep couldn't understand me. I was on the phone for over an hour with Expedia customer service to find out about my points. Rep #1 couldn't help me so she sent me to a different department. Rep #2 didn't know how to help me so she sent me back to the initial phone number that I called and I had to go through all of the automated system for a second time. Rep #3 tells me that he can't find all my past bookings and finally I got so frustrated that I had to hang up. Customer service is a bloody joke with Expedia. Very frustrating.

I heard good things about Expedia so I decided to give it a try. I have an upcoming work trip to Kansas City coming up at the end of the month so I booked my hotel through them. The price was pretty decent, so I decided to go on the hotel's website and see how much I was saving by comparison. Turns out I wasn't saving anything... I was actually paying more than if I would have purchased direct. So I took a screenshot of the total it would have cost me and filled out the online form. I checked the criteria checklist and I was good to go. Two days later I get an email stating that I did not meet the criteria because the cancellation policy was not displayed. So they went to check the website...

I had booked a flight on May 3, 2015 for $1518 and the next day found that it was about $150 cheaper. I submitted a price match claim and I was at my job rushing to do it within 24 hours and forgot to attach the flight numbers and my claim was denied. I went back online today to verify the flight numbers which were the exact same and the price has dropped even more to $1200. I called to dispute this issue and was told "you only have one chance to make a price match claim and that's it, nothing else can be done..." And this was from a supervisor. How can nothing else be done? This is just being cheap and unwilling to accept that I made a human error and forgot the flight number...

I booked hotel and paid. When I got to hotel reservation was cancelled. I had to pay again. Expedia have not refunded money and spending hours on phone with customer service who can't speak English. Never use them or Travelocity or any of their other companies.

I rented a car through Expedia in Punta Cana, DR in March at Thrifty. The car was not available and Thrifty told me to rent at another company. I did so and the rental rate was over $500 more (for one week) than through Expedia. When Thrifty did not have a car I tried to call Expedia but by cell plan would not let me make an international call from DR. When I got back from my trip I presented the new bill to Expedia and asked them to refund the difference. They refused saying that they did their job (by taking the reservation?!) and I would need to talk to Thrifty. They were extremely rude. Basically telling me it was my fault for taking a car with another company! Never again!

I will absolutely NEVER book ANYTHING through Expedia EVER again!!! I cannot even fully express my shock at the level of complete and total incompetence of the customer service and horrible website! Expedia used to be good but it has clearly gone down the toilet! I had booked a trip for my husband and myself (our one year wedding anniversary trip, no less) only to have MASSIVE issues with the website over a three day period. Well, that should have been my first clue to NOT book with them. But I continued to try and finally after three days I was able to book the trip... or so I thought!

This is my second time using Expedia and I told myself after the first mishap I wouldn't use them again. So, I booked a trip to Tulsa, OK for business from April 23rd-May 6. So, I no longer needed the rental car which was a piece of trash anyway from Hertz (PLEASE NEVER USE THE HERTZ AT TULSA AIRPORT. THE CUSTOMER SERVICE REP BETTY ** IS VERY RUDE AND DISRESPECTFUL) and her boss Joshua never returns your calls. Anyway, I called Expedia to find out who would be refunding my money. Well I had the pleasure of speaking to someone name "MITCH", which sounded like a female but I could barely understand her/him who informed me that a supervisor would have to call me back in 24-48 hours because she/he was unsure of who would refund my money.

Made airline reservations, paid for cancellation insurance. Plans changed, requested refund. Was told that travel cancellation insurance does not cover a refund for changed plans, they follow the airlines guideline. What a waste. Don't use Expedia.

I have booked international from Australia and the sector was India to Australia. They have charged me $3,150. That was ok and when this transaction done they charged me $3,400. That was pathetic, unbearable. Please don't do any booking from this. Beware guys, please don't do.

Stay away from Expedia!!! Their customer service is the worst I have ever experienced in my life. And to think that they came to replace thousands and thousands of knowledgeable travel agents that really care for their clients. Here my story. 9 hours on the phone and counting. Booked a flight and hotel combo over the phone. It took Expedia's Agent Bruce 1 complete hour to book the package, please note I already had all the details of the trip when I called him, so the only thing he need to do was to book my selections.

I booked a hotel at the airport in Paris through Expedia. I get there and there is no room booked, so I need to pay for it again. I call them to get a refund based on no service rendered and they say I'm a no show and they aren't giving me a refund?! I suppose that this is a scam that they do a lot. DO NOT BOOK ANYTHING THROUGH THIS SCAM SITE!

I'm not sure if this was Delta's fault or Expedia's, but in any case, I missed my flight to Cancun to my best friend's wedding for a "name mismatch". Let me elaborate this, I'm from Spain, where you have two last names, not one and usually 2 names. Apparently Expedia didn't understand that, and wrote my middle name and last names together as one. When I got there one hour and 40 minutes in advance (ok, I wasn't there 2-3 hours before as they recommend) and tried to do the self check in, the machine didn't want to let me check in, because it looked as if I was a different person. I had to stay in line for 40 minutes and when I got there, and convinced the person who was attending me that ** was the same person as ** (she had to check with her supervisor to make that decision), the check in for Cancun was already closed.

AWFUL, AWFUL, AWFUL!!! Spoke with an agent from Expedia, booked a room for 3 nights. Received the reminder and itinerary from Expedia with an additional $65/night overcharge. Contacted Expedia, explained situation, kept getting transferred to another and then another and yet another representative in the Philippines. Asked them to call me back when they found the supervisor and not keep me on hold. They said that they couldn't do that. (I believe that they are BANKING on people getting frustrated and hanging up.) Eventually spoke with Tier 2 or 3 representative, literally 2.5 hours later, and he stated that I needed to submit billed amount after trip and they will credit account.

Booked a room in Halifax, they charged me 2. They actually owe me $198. It takes up to 15 days to get my money back. (I'm 13 hours away from home). This morning, I booked another room, and they cancelled my room. Now they owe me $384 and I repeat, I am 13 hours away. I need this money to go back. Don't trust them. I am crying wondering how the hell I will not sleep in the streets tonight since I have no room - no more.

We booked 3 hotel rooms for last night with Expedia. We were going to a wedding and my husband and I stayed in one room. My daughter and grandson in another room and my son and his wife with their 2 small dogs in the third room. That was the plan and the reason we booked with Days Inn is because Expedia said they were pet friendly. When we got to the hotel there are signs everywhere "No Pets Allowed". We had just driven 4 hours to get to the hotel only to find out no pets allowed. Days Inn said they have never allowed pets and they have asked Expedia several times to have the pet friendly removed. I realize that Days Inn shares some of the blame since their follow through sucked.

We booked a hotel in Flagstaff Arizona through Expedia. We needed an extra bed and the website stated that a roll away bed would fit in the room. We checked in and paid extra for the roll away bed and then went to the room to find that not only did the regular beds hardly fit in the room, but we wondered where a roll away bed would possibly fit. The only place to possibly squeeze the bed in was RIGHT in front of the door... a serious fire hazard. We immediately contacted Expedia because the advertisement was false and there was no way a roll away bed would fit in the room. After multiple phone calls with Expedia, we found out that they do NOT stand behind you as their customer, but rather have to work with the hotel to see what payment they can come up with.

I booked a flight on Expedia, then they send me a confirmation email. However, when I tried to check in on the flight date. Staff in check in desk told me that the flight has been canceled. I called the Expedia customer service, asked them what happened to my flight. Attention, they just said they have no idea what happened, and refund me immediately. See, they refund me even I did not say a word, and when I ask them to be responsible for this. They ask me to wait, after 30 mins, the customer service came back and told me that it is me that canceled the flight!!! What the **!!! I never canceled the flight, and if I canceled it, why there is no email!!! They just do not want to take responsibility and pass the all ** to customers.

0 stars is more like it! I reserved a room for one night while traveling through Memphis, TN. I reserved the room one month prior to traveling. It was a non-refundable reservation so Expedia charged my credit card upfront. Five minutes after making the reservation I realized it was the wrong date. I called, spoke with a woman who told me she would switch the date but the room fee was $30 higher because my rate was no longer available - AFTER FIVE MINUTES?? After finishing with her I went back to the website out of curiosity and the lower room rate was still available... first lie.

I booked a flight through Expedia to Vietnam, which I unfortunately had to cancel. Cancelling the flight was a simple and easy process, and I was given a credit voucher to use toward a future flight (with some stipulations), minus an airline re-booking fee. Not ideal, but I figured it was fair since it was my fault that I had to cancel, it is only fair that the airline would impose a penalty. My husband and I decided to plan a trip to Mexico to celebrate our anniversary, and decided to use my credit voucher toward the cost of the flight. Expedia only lets customers redeem credits by booking over the phone, not online, so I called.

I'm very disappointed in Expedia. We are out over 600.00 until it gets credited back to our card. Not only that we lost out on two of our trips because Expedia never booked them. Now our last day in the Bahamas is ruined. All my husband wants to do is go home. Thanks Expedia for letting us down on my husband birthday wishes.

I booked a room in Quality Hotel & Suites At The Falls, Niagara Falls from Expedia, but by mistake entered a wrong check-in date. As it was a non-refundable reservation, I immediately called Expedia customer care and they upon getting authorization from the hotel told me that the hotel has agreed to allow them to change reservation dates without any charges. They then cancelled my booking and re-booked for the correct dates. But I got bills for both the cancelled as well as the new bookings. Upon endless emails/phones calls with Expedia to sort out this matter, they didn't help me at all saying different things. It's pathetic service from Expedia and they cheated me. They should have told me upfront that they cannot change the dates, instead they told something and did something else.

We booked a flight/hotel package to Las Vegas on 04-21-16 and flew out on the 22nd of April. Ya, less than 24 hours later we were gone. During that time about 8 hrs after the initial booking we looked again and they had the same flight/hotel package, with a lay over and it was $500 cheaper. We advised them and they are still 1 week later denying any "price match" as they guarantee. We are not a big business, and don't know what they tell their employees to do, but we do not try and take advantage of the average vacationers. I, we will not be traveling with them ever again, and I only want any future travelers to review their past "credit" history and make the right decision in their travels.

On April 16, 2016, my wife received a message from the Superior Court of Arizona that she was selected to do jury duty. I had booked a flight to Europe around March 1, 2016 which included 2 airfare tickets with United and a car rental. Because of the jury duty I cancelled the trip with Expedia and got a voucher for the full trip amount. However, it stated that the airline would impose a $ 600 re-booking fee for the next flight. I checked with the United Airlines website and found out that jury duty is a reason for full refund. So, I called Expedia and they said that in their rules the jury duty is NOT refundable. They even said that I should have booked directly with United! So, in all, I will NEVER book any flight with a travel agency again.

I am a blue member of Expedia and have booked through their website many times. Today I tried to book a hotel and every time I hit book the price increased. This was not on one hotel, but everyone on the page. How do they get away with this? I would consider that false advertisement!

Thank you kindly for not returning a call on an inquiry I made about a booking. I understand a non refundable policy at the same time when ZIKA breaks out in Brazil. I would think a company like yours would at minimum have a conversation... Maybe even work something out, a credit, a penalty. Something! All the Airlines had no issue with full refunds. Even Amex couldn't get a reply. Bad business.

I recently booked a hotel in Japan for October, 2016 -- six months ahead of time as part of a two-week trip. I also purchased Expedia travel insurance to cover cancellations. I had to change my itinerary and no longer needed the hotel so had to cancel. Even though it stated "no changes or cancellations allowed" on the hotel information on Expedia, I persisted. After all, I wasn't going to be there.

I booked a trip that had the 24-hour cancellation option. The next day I selected my trip and cancelled it. I looked at the trip status and it shows the 2 dates of my trip, followed by the words "Canceled No need to reconfirm"! followed by the total $ amount of my trip. I assumed the trip was canceled. I was only refunded for 1/2 the trip. After more than 5 hours on the phone with them which including 3 different people and multiple dropped calls (2 of reps did not speak English very well) I'm told I only canceled one leg of my trip as clearly shown if I paged down 3 times on the screen showing my status. I tried to tell them that since the top line of my status says canceled, shows both my travel dates and the total $ amount that anyone would think this trip was canceled. I emailed them the screen 7 times but it never got to their system (even though it got to my other email accounts for testing). I even faxed them a screen print but they could not read it.

I just made a booking with Expedia - and they put on hold some amount without confirming my booking. No reason for that, as the web site says "Your card did not go through." I made screenshots and on the phone with them, asking to confirm the price for the tickets and hotel - and I get "No" - what else can I do? Any efficient complaints process? How to use Twitter to defeat them?

I booked a flight for my mother through Expedia from the U.S. to Europe. A day before the flight I received a message from one of the airlines that the flight has been cancelled due to a strike in Germany. I called Expedia and after being placed on hold for about 45 minutes the Expedia agent simply hung up. After reaching Expedia again I was informed that all flights are confirmed and still valid.

I had booked return flight for travel on 14th April 2016, Edmonton - Delhi - Edmonton. On 9th April I changed the travel date to 15th April by calling Expedia customer service & paid additional CAD 660 for same. However, to my surprise I realised that after the request my return ticket unilaterally got converted terminating midway at Toronto instead of Edmonton.

This plan is very confusing and alluring with the brief introduction when you purchasing it. It makes you think you can cancel or modify your trip or flights anytime because you paid extra money for this so called "protection plan", but actually it is nothing but a cash cow to them which they used to steal your money!

Myself, my boyfriend and two other friends booked a trip to Mexico through Expedia. It was a nightmare from the start, but losing our trip and $4000 was the biggest nightmare of all. The original date which we booked happened to not work for my boyfriend due to school (which isn't a reasonable reason for the trip insurance we purchased), so we called and asked about canceling and rebooking on another flight ($250 a person). That alone was a lot of money, as I work full-time and my boyfriend is a student.

I booked the extra cost exit row for both legs of my flights as I am tall when I first booked a couple months ahead of my travel dates. But when I went to check in, I could not book in online as I apparently had not paid for the seats. So in calling the WestJet agent we were told that our agent, the normally competent Expedia, had "forgotten" to charge us for the seats. I did a little digging and their contract clearly states that Expedia has not any control over the extra charges airlines charge for things like seats. Wish they had told me in bigger print, so I could have used a different service. So the WestJet agent had to cancel our booked extra cost seats, so we could check in online. I guess I will not be using Expedia again in the future unless they grow up and make it possible to pay for my extra charge seats, like other travel agents do.

I have yet another example of Expedia's abysmal customer service. On Saturday 2 April I made a booking through Expedia for return flights with Ryanair from London to Malta for my family and I. I received a travel confirmation from Expedia in relation to those flights on the same day. Shortly thereafter, I received an e-mail from Ryanair confirming our return flights from Malta to London. However, I didn't receive any e-mail from Ryanair in respect of our outbound flights. Accordingly later in the day on 2 April I called Expedia to find out whether there was a problem with our outbound flights and was told that it sometimes takes a while for the ticketing to be confirmed and that I should wait for 24 hours before getting back in touch.

Cancelled itinerary within time limits. According to page I was supposed to receive back 8537,23R and I got 7778,91R. No email, no customer support to answer my question. Why you didn't give me back the whole amount that I was supposed to receive. If I knew you would charge whatever you want I wouldn't cancel the ticket the first time.

Booked a return flight and days later realized I had to be there earlier. Called to change the departure date and got prices twice as much as it would cost if I were to book it myself through the airline. Opted to not change the flight through Expedia and booked directly with the airline. Called Expedia to tell them to cancel our departure flight we booked with them (didn't ask for any money in return, just a courtesy call so they could re-sell our seats) and they informed us we would have to cancel the entire flight. I said I would just not show up to my departure flight and they say my return flight would be canceled. The only option they gave us is to cancel the entire flight, pay $500 to get back a credit. Why do I have to pay to get a credit? I asked why they can't just cancel our departure flight and they blamed it on the airline saying that is their policy.

I purchased the Expedia Travel Protection plan only to find out that it does not work for anything other than medical (as confirmed by doctor) or weather changes. Simple schedule changes are not covered. It is better to just purchase straight from the airline if you plan a trip.

The call center service is just horrible. To make any change of reservation or any contact I stay at least 45 minutes at phone, and looks like the call center people are confused about everything. All they have to ask someone and takes long minutes. I am now changing, cancelling one reservation and I am more than one hour at phone and still could not finished.

I had to reschedule a flight and I called customer service. I assume that it was a call center in India. It took the first customer service guy 30 min to get all my data. Then I had to wait another 15 min to get his supervisor and it took the supervisor another 45 min to get my flight confirmed. Next time I hope that I can do this online. Awful experience.

Expedia Ownership of Errors. The hotel would be billing me for the first night and they declined. That is very disappointing. By the way, I immediately did a search on other search engines such as Hotels.com and immediately hotels from Sanford popped right up. That precludes the defense that Expedia provided alternative hotels as everything in Sanford, NC was sold out. Not true at all. Moreover, I even told the customer service agent that I still needed a reservation for Sanford, such that they still would be breaking even at best. To no avail, I was still thrown under the bus. Guess the thousands of dollars that I have spent with Expedia just came to grinding halt. I oversee a mortgage bank, consult and own rental properties. I have just told all the employees to stop using Expedia going forward. Thus, this will cost Expedia tens of thousands of dollars in lost income owing to their incredulously unfair customer service.

I booked a flight through the phone but the representative mistakenly set a wrong information, when I called them back to alter it, they claimed that they would charge penalty fees. Furthermore, when I wanted to upgrade my flight ticket, they offered me a wrong information and reported a very high price!! I think they just wanted to get rid of me as soon as possible. I will never use Expedia again.

I have booked a flight to YYZ via Expedia, however, 20 minutes later I realized that I did a typing mistake in the travel dates, so I called Expedia to modify the dates for me. They told me that I have to cancel that flight and rebook a fresh new flight and the amount will be refunded in 3 to 5 business days. After 5 business days I called Expedia to inform them nothing received. They told me to contact my bank because they authorize it from their end. But when I informed him I have online access to my bank account and nothing is received, he kept repeating the Same information: "Check with your bank" like a machine.

Planned anniversary trip using Expedia. Worst mistake ever. Scheduled to arrive at noon. Still in airport on standby. Thousands of dollars down the drain. Expedia will take your money but when they make a mistake they put you on hold. On hold over 4 hours and no resolution. Buyer beware. Don't use Expedia.

After reading the numerous complaints about Expedia, I'm not sure how they stay in business. My problem is way too long to type here, but in a nutshell, there was a price difference of $1,000 from website to customer service rep. I ended booking through the rep and was told two completely different things. First, the price was wrong, then I asked if transportation was included in my fee and the girl assured me it was. After a few days and the extra $1,000 charge, I called Expedia to get a breakdown of the fees, and the rep told me he would have to transfer me to a supervisory (just an F.Y.I., these reps are very nice and did what they could do), I was told there was something wrong with the special I should have got and that was why I had to talk to a supervisor.

I am sorry, I would give -1 star if I could for their service. They are just terrible. I tried to book a fly and a hotel together in order to take advantage of their "great deal of booking them together" and I was surprised to get almost the same price as I would book them separately (only 32$ difference). I wasted almost 2 hours online, talking with a representative (who doesn't have any fault, honestly for working for this awful company). And also, after a long waiting time, I was able to talk to her supervisor who did nothing, as always. This is the way how Expedia takes care of their Gold Card Customers. The thing is, a good and honest travel company is really needed on the actual market. It is always good to have competition.

Expedia travel insurance is a scam. I can't believe they can get away with this. I booked a trip to Mexico and bought the Expedia insurance policy that said I could change my flight one time, and would be reimbursed flight change fees. I did change my flight by a couple days. I submitted a claim on the insurance policy I purchased. I called Expedia many times about this issue. Every time they said someone was working on this and I would be paid shortly. It has been 3 months and I have not received a refund. I called again tonight and waited on hold for 3 hours.

Omg! Never again! On phone for 4 hours rebooking a flight and I have been put on hold and disconnected 4 times now! It's 10:30pm and just got disconnected again - tired and want to go to bed!!! Now I have to call back and explain to someone new and start all over again! So frustrated right now! Never again using Expedia!!! Never again!!! I am literally crying because I am tired and soooo frustrated!!!

Tonight we went to purchase airplane tickets and hotel, the agent misspelled one of our names. After being on the phone for an hour and a half we were told WE have to contact the airlines (there are two of them!) ourselves! It's Expedia mistake!!! Ridiculous!!!

I tried to book a holiday to New York and received no confirmation email and was kicked out the website when entering payment details. Telephoned Expedia to be told no bookings. Proceeded again and tried booking again. On checking my online banking 2 payments had been taken as the original holiday had been booked and checking it appears I had input an incorrect digit on my email address. Contacted Expedia immediately only go be told non refundable airline tickets!

Best Price Match guarantee is a scam. Expedia says they would respond within 48 hours... Several days later they respond and I still cannot a response.

On February 5, 2016 I booked a trip from Atlanta, GA to Cancun, Mexico from April 11, 2016 through April 14, 2016 through Expedia. Twelve hours before my flight was scheduled to depart from Atlanta, Spirit Airlines sent me an email informing me that my flight was canceled. I called them and they only offered me a flight which would get me to Cancun the following day. Since that was unacceptable I called Expedia and asked if they could find me an alternate flight since I booked the trip through them.

One of the worst experience. I wanted to book a flight based on the itinerary I found on the expedia.com site. I just wanted to talk about the pricing. I called the customer service. 4 different people spoke to me and put me on the call for 4 and half hours and they were unable to find the itinerary that I was looking at on their site and finally they give up. All the while they were complaining about the latency in their systems. Come on guys, please fix your system as your job demands it. And finally they put me on hold as I wanted to talk to their supervisor who never answered my call. I was put on hold throughout listening to stupid music. WORST service by Expedia!! HORRIBLE JOB BY YOU GUYS!!

Called to cancel a flight. Was put on hold for 1 hour 10 minutes and then told that she "couldn't figure out" the airline's cancellation fee. ARE YOU KIDDING ME?!? Call the airline to try and cancel and they tell me I have to do it through Expedia. I am writing this as I am on hold again going on 1 hour and 49 minutes. NEVER USING THEM AGAIN!!!

I booked a flight in February to depart in April and return a week later. I also booked hotels. I noticed that the return flights and hotel were showing on my itinerary when I checked at the beginning of March, but could not see a departing flight. I called customer service and after 6 hours of holds, back and forth they confirmed that they had charged my credit card but had not been able to get me on the flight that I had booked through them. They did not contact me, I contacted them because of the missing itinerary. They then informed me that the flight costs had gone up and that I would need to pay the difference to get on the same flight. I spoke with a supervisor and they agreed to reimburse the difference, but I had to pay it up front to get a booking. I did and they reimbursed the difference, however, once again they did not actually put me on a departing flight.

I used Expedia for the first time. It has been a nightmare times 500. Not only did they change my initial information on my flight requirements the charges went on and on to fix what they screwed up. Over and over. I spent so much time on my laptop and again on the phone. Because they changed my flight info it has cost me so much more money. They play ignorant and "Oh so sorry let me help you but it will cost 200 per person more." They gave me flights I did not request. Which is the reason for the extra cost. I had no choice since I was leaving the next day. I was completely scammed. I have told many people along my travel - never ever use Expedia ever. The hotel we are staying absolutely agrees.

I was penalized over 33% of my air/hotel package to Berlin from Fukuoka, Japan, after canceling immediately following the Paris attacks, even though I had purchased their "no questions asked" full-refund travel package protection plan. Their customer service was atrocious, waiting more than 20 minutes for an agent to pick up, only to be put on hold for another 10, and pleading my case, being put on hold again, only to be hung up on. Calling back with a reference number didn't help either, having to start from zero again. This was repeated at least four times. Their manager wouldn't respond to my email, and when they finally did, over a month later, they did so with a non-return address only to say how much my total in penalties was. What a rip-off.

I recently booked a car rental through Expedia to pick up a car at Manchester airport in the UK. We had been asked by Expedia to pay $110 up front in car insurance, but when we picked up the car, it was apparent that we were being charged the insurance again. The rental company said they have this problem all the time with Expedia's insurance not being recognized. The result was an extra $140 which I have been trying to get refunded. But this is only the beginning. Today, I have spent four and a half hours on the phone trying to get this resolved. I spoke with 3 reps, the final one being a Tier 3, which I guess is someone who has the ability to make executive decisions. They agreed they should refund the previous insurance payment - but they had no record of the paperwork so asked me to email it, which I did.

Attempted to make a change to my reservation yesterday; was on hold for 1 hour and 45 minutes while the agent kept checking in to tell me that she was still "working on it". During that time I asked on multiple occasions if she could call me back when she had made the change and I was told "no - you will have to start from scratch if you hang up". At the 1 hour, 45 minute mark I asked to speak to a supervisor. The agent told me that a supervisor would tell me the same thing. I said that I would still like to speak with one so that they could explain why this change required such a long time to make. She put me on hold for another 25 minutes!

I was told by an Expedia clerk that I was getting a better deal through them than I would be getting with my 30% discount with the Red Roof Inn (RRI). The Expedia clerk told me the 30% would be off the regular rack rate which was much higher than what I would be paying through Expedia. This was not true but I didn't know until I checked in at RRI. What I paid through Expedia anyone would have paid without any discount and without needing Expedia at all. What's more, when I was web searching for the RRI website to get a number to call to make a reservation, I went to a search result which appeared to be an official RRI site but the phone number took me to Expedia, which was misleading. There seems to be no way to communicate my dissatisfaction to Expedia through their website.

I have a very bad experience with Expedia BPG. Even after submitting all proofs and document, they reject my claim saying that lower price website is a consolidator website and hence cannot process claim. Terms and condition does mentioned anything about it. Then after discussing with them, they said you cannot book ticket on their website and it redirects to other website. After proofing that you can actual book ticket, they went back to earlier reason. Finally they ask me to call them. When I call them, they ask me to send email as BPG is only supported via email. Expedia put customer in a helpless position, in a infinite loop since they don't want to pay for something you are eligible for. They conduct their business that is guided by what is wrong and not truth. I assume they think customers are fool and believe they would make them fool every time you carry business with them. STAY AWAY FROM THIS FRAUDSTER!!!

Absolutely disgusted with the experience with Expedia.com customer support. The process of changing a flight took 3 hours and required speaking to 5 different representatives who still could not figure out what they were doing. Customer service representatives hung up the line TWICE and required I call back and go back through the entire queue. I will NEVER be using their service again and recommend everyone stay away from it at all costs.

I did a hotel booking over phone on March 28th. The agent identified herself as Sheena. While doing the booking, I found a much lower price through BookIt.com and asked her not to proceed with the booking. She looked at the BookIt.com price, ensured it is for same hotel and same room type and offered to proceed with the booking and refund the difference within 2-3 business days and in addition $50 per room coupon. I trusted her and let her proceed with the booking. It is 2 weeks now and there is no trace of either the coupon or the refund. I called customer service yesterday. After about 30 minutes to track my booking and understanding the issue, I was told that a senior will talk to me. Either the person hung up or the call got disconnected. No one called back.

I recently made an accidental double-booking of a hotel overseas. Upon realizing my mistake, I called Expedia and spoke with one rep who assured me she would call the hotel for me to cancel the second reservation. The hotel did not have anyone who spoke English at the front desk, but the rep told me that the hotel would have an English-speaker on shift in a few hours and promised me that she would have someone call the front desk later that day and then get back to me via email. No email.

Despite the fact that I paid for travel protection, I paid more in total fees for less expensive flights than my original reservation, even when factoring in the additional cost of travel protection. When I did call to make a change to my travel day (because you cannot do that online), I was told that I had a $200 penalty for each ticketed flight. I had to tell them that I had paid for travel protection, and they only reversed the charges by inquiring with the airline. Finally, even though I called well in advance of to change my first reservation to a different travel day, my first flight wasn't even cancelled by Expedia. It eventually became a no-show, which Expedia would not take responsibility for. I found out about that three weeks after the date of the first flight, and only after being on the phone with Expedia for over 2 hours.

I tried to find an address for complaints and problems, but I don't find it listed on their site. I have been a consistent user of Expedia and Expedia-aarp sites for many years. I had been moderately satisfied with the service until my most recent experience. I live and work in Europe, and I travel for business frequently. I had booked a Novum property in Berlin on their affiliated Expedia-aarp site. The room information offered several options, pay now, pay later and FREE CANCELLATION. I selected a room from July 12-16 for my upcoming trip under FREE CANCELLATION since I knew that my schedule for business might change.

amount there can be, even if it's a dollar. A global company like Expedia, who is proud of its customer service, could not satisfy one customer. A real disappointment!

Expedia stole my vacation and so far I haven't been able to recover my hotel or ground transportation fees. Partner airline cancelled my flight and decided to refund my air fare after graciously offering to deliver me only halfway to my destination a day late. I was on the phone mostly holding for six hours last night and two and a half hours this morning with no resolution. Representatives, supervisors, and managers have disconnected my calls several times.

I tried booking online. It wouldn't allow me. Processing was too slow. The lady I spoke to that book my room, I specifically asked her NOT to book the manor. I called to confirm to find out she book me for the place I told her not to. She told me today the pricing went up, and she will need to credit the difference if I want the place I originally purchased, and I credit. ALL I want is what I paid for. I give Expedia a 0. 4 customer care rep's later.

I'm more than 4 hours trying to make a change about a package that I made in the same day. They looks like are not paying attention for what we are explaining. They don't care for how long we are waiting and didn't look how is looking for a solution. They just put us to hold in the line till the call off and do not call us back. I'm in my 4th time trying to talk with somebody and always when they answer they put me to hold for a hour and after send me to the beginning of the call again. UNBELIEVABLE HOW THEY TREAT THE PEOPLE. THEY DON'T HAVE ANY RESPECT FOR THE CLIENTS.

Flight change insurance nightmare. I had to change my flight and cannot get reimbursed. I will never use EXPEDIA again.

When the price of the package I purchased dropped (within the 24 hours of booking) I immediately called to get the lower price and GUESS WHAT!!! Oh yes well you don't have a claim because they are located in EGYPT and they are working on a different time zone so according to them and their policy I was not within THEIR 24 hour period. (I booked at 7 pm and called the next afternoon) I was told READ THE FINEPRINT CAREFULLY!!! SO BUYER BEWARE... Go to any other site but EXPEDIA. It has the worst service you could possibly imagine. WHEN you call to say you would like to speak to a manager be prepared to wait a long long time... Over an hour guaranteed waiting period.

I've used Expedia from time to time for airfares in the past and not had an issue, but it would be for shorter flights. We just went to Portugal and booked our flight and one of our hotels with them. The flight there we were on two United flights and the way back we flew TAP Portugal and United. It was all booked at the same time with Expedia. United showed our TAP flight, but TAP didn't have our United flight and refused to check our bags through to the US. Somehow, Expedia forgot to notify them... We had to collect our bags at our layover and re-check them so they would make it home. Having never been to Portugal and our go to hotel brand of Hilton not having a hotel in Porto, we looked to Expedia to find a good family hotel centrally located. I put in that I only wanted 4 star hotels and up. I selected one that seemed nice.

Yesterday, April 6th, 2016, I called Expedia to change the date on my departing flight (from JFK to LAX) from April 20th to April 21st. I was very specific and repeated several times throughout the call that I did not want to make any changes to my returning flight that was set for April 24th. Unfortunately, Expedia's telephone agent made a mistake and as he changed my departing flight he CANCELLED my returning flight. (After I had paid for an upgraded seat in Virgin America, which I now have lost). He was not able to fix the issue so I had to wait for TWO hours on the phone while he communicated to the support team.

My last two bookings with Expedia, have not been good at all. The first when I booked a flight from Kingston, Jamaica to Brisbane Australia with Expedia i.e., was told I would not see my luggage until I arrive in Brisbane! I had to collect at Gatwick to transfer to Heathrow airport, and in Sydney to check-in to Brisbane... Not very happy considering I was travelling alone with 5 suitcases. I was told that I could check my luggage in online, which is so not true... you can only do this if you book directly with the airline.

The airline changed our departure time and we were never notified by Expedia. The airline told us we would have to rebook and pay the change fee and difference in price. This was over a $1,000 dollars. To make matters worse it was during the busy spring break holiday and there were no flights out for 2 days. Expedia did nothing to assist us. We rented a car and drove the 16 hours home. We have been contacting Expedia for a refund on the airfare with no results. We were continually put on hold for up to 1 hour. Repeated phone calls produced the same result "A representative will contact you within 24-48 business hours." We never received any callback. I also emailed them with no results. The website states their policy for contact regarding changed flight times and none of this was done. DO NOT BOOK WITH EXPEDIA.

If you have to change anything on your flight, good luck. Was on hold for 2 hours before I could talk to a supervisor. Then the call cut out and there was no callback. So had to wait for another 1.5 hours to talk to someone regarding changing the flight.

We recently booked a night in Spokane. When we arrived at the hotel we were told we did not have a reservation. I called Expedia. Gave them the confirmation number and customer service had made my reservation for the wrong month and even wrong date, and not just one night but they booked me for 3 nights. Charged me well over 200 dollars. Expedia would NOT refund my money at that time. So now we are short almost 300 dollars and still had to pay for our nights stay at the hotel. We had to cut our vacation short because of Expedia's screw up. Thanks so much Expedia. I won't book through you again.

Booked flights to Perth Oz in January 16 for travel dates in Sept 16. The return flights through Expedia were £968 each - flying with Emirates. On the Expedia website it stated non-refundable and non-transferable. Checked with Google difference with non-transferable and non-changeable. Non transferable was can't change names on tickets and non-changeable was can't change dates. Our trip I'd to see our son who has emigrated to Oz. We then received a call from son confirming he and wife are pregnant and the due date was a week after we were due to travel back to UK. As you can imagine a change in dates was needed and as it is well over 6 months off.

The insurance is a ruse. Earthquakes and volcano eruptions are covered. Customer service waits are 1/2 hour or more and you will be referred to the insurance company. Use Expedia if you want to spend more money than you would otherwise.

This is to confirm that my stay at the Beach Walk hotel in Florida was horrible, unacceptable, beyond level of advertised 4 star Hotel and below are the reasons I had to change hotels after 2nd night. I complained to front desk on the first day of the stay about my experiences. They advised me to contact Expedia, who was the provider of the reservation. I expressed my complaints to Expedia and had asked them to relocate me to another hotel nearby. Two days in a row (on 12/29/2015 and 12/30/2015) I spoke to Expedia representatives, who assured that they will contact me within 24 hours. No response were made by Expedia, so I was forced to rebook another hotel on my own. Both of the conversations were recorded and upon request I can provide my conversations with Expedia.

On 13 March 2016, I booked a flight Liverpool-Barcelona and hotel package by telephone. I did this because I wanted to be absolutely sure there would be no mistakes. My travelling companion is a pensioner with health issues so I wanted to be sure we were in the city centre. I made this clear over the phone to the agent who dealt with my booking and even asked him to double check that we would be in the centre at the end of the call. He reaffirmed that we were central. It was only when we got into a taxi late this evening at the airport that we found we were actually staying in an industrial estate more than 20 km outside the city. The taxi fare alone cost 80 Euros. I just rang and spoke to someone called Amar. He put me on hold for so long I hung up.

I called Expedia over 1 week ago asking to have them correct 1 letter that was misspelled in my middle name. I was told it would be corrected. I called several more times telling them it had not been changed. I was told again it would be corrected. Here we are less than 14 hours until depart and it's still the same. I've been on the phone for over 5 hours going back and forth with them and finally they tell me that the airline we are flying with can change it for $25.00 and I tell them why wasn't I told this over a week ago?

I booked a vacation package with Expedia to Key West. We were bumped from our connecting flight in Fort Lauderdale without notice. I have been on hold with customer service trying to correct the fight for over 4 hours! I would not recommend Expedia and want to request a full refund!

My fiance and I were booking a trip to Key West. We made our flight reservations through Expedia online on March 9th, 2016 because it was showing them $40 cheaper than direct airline websites. It also stated that we could change the flight and get full refund within 24 hours. My fiance had a last-minute work meeting come up so we had to cancel it on March 9th and instead booked one to leave in a couple of days. We booked our next flight on March 10th.

Booked two tickets for the observatory deck at Burj Khalifa in Dubai. Cancelled my reservation following all instructions and well in advance before deadline and still struggling to get the refund. Called many times from Italy, written at least 10 mails. Agents completely unprofessional, raise thousands excuses not to refund. Unacceptable! Keep away if you don't wanna lose your marbles!

A Nightmare!!! Waking up in a cold sweat. I admit that I double booked a flight on Expedia so I called to cancel one of the duplicate flights. No big deal. I even purchased cancellation insurance with the round trip flight. I expected a 10 minute phone call for Expedia to issue a credit and cancel the extra flight. But NO. It was 5 Hours of hold time spread over two days. Their prices are great but their customer service is a minus ten. Very nice people but completely incompetent. Pray you have no problems when you book because if you do, say goodbye to your weekend.

I booked a hotel, well I thought hotel but was a rundown bed and breakfast. It came up under hotel only search and when I tried to change hotels when I got there 3 and a half hours went by with multiple disconnections, lies and hold time. Was never able to talk with supervisor. The bed and breakfast/hotel was resendeza de spada in venice. I tried to be as polite as possible but when I questioned a 20 dollars city tax he said he could have police come. Such an ignorant statement. I would not wish to have a dog stay there.

Booked a room or so I thought... Get to where I'm going. Look through emails and no confirmation email. So, I have no idea where I'm staying on Spring break. Call hotels, finally to book another room. Look through phone one last time, so I'm not charged for a room I can't find. Get charged even more than quoted. Call once I'm back home about a refund. On hold for over an hour. Still no refund.

I have purchased advertising from HomeAway.com for many years but am at my wits end with the current changes they are undergoing since the Expedia 2015 purchase. I rely on this ad, which I pay hundreds of dollars for, to generate the income that keeps my beach house afloat. So now this money-hungry, greedy outfit decides they will start charging folks who are interested in my property a hefty service fee and block my contact information so renters either pay up or pass me by... and it seems they are passing by. Of course HomeAway says it's my fault that pay-for-service is the industry standard and I need to educate renters of what wonderful perks they get for this fee...

For anyone who wish to place an order with expedia.ca, especially if you buy plane tickets, be cautious with your credit card since they are freezing twice the amount for a certain time; I was told this could take up to 5 days. Nobody will warn you on this eventuality when you buy. Moreover, I found unacceptable the way their employees are handling this situation; they are very rude, some of them barely speaking one of the current languages, and even yelling at you.

I purchased a package to Cabo San Lucas, but had to cancel for half the people who were going. I called well in advance of the trip, and was told everything would be handled. I received a credit voucher for the flight that same day. I NEVER saw anything about the hotel cancellation. When we got to the hotel, they told me they never received a cancellation from Expedia. I called as soon as I got home and have been having daily run-arounds ever since. Apparently the room was never cancelled and they have no record of it being cancelled. I was told this morning that they had a call from me on March 19. I called and have an email response from them on the 18th. When I called back later, all the notes and phone logs from 3/10 to 3/29 were no longer there. Beware! Double check everything!!!

Beware of Hidden Charges. They got us the WORST room in the hotel (RIGHT next to the elevator shaft) and then we got hit with surprise charges of 18% of the cost per day added onto our bill. Upon checking out, we had a list of fees for $35 a day, which added up to an extra $210!!! So much for savings...

On March 5th 2016 around 9:30 pm my fiance and I decided to book a room thru Expedia at the Tux Creek Inn for that night. However when we got the itinerary it said check in is no later than 6 pm and to call if we were checking in late. So I called and no one answered. I then called Expedia to refund my money bc we weren't sure about check in and no one answered. I think that is a simple request. I called Expedia over 5 times. They said they needed to get in touch with the hotel. Finally today I get an email from Expedia saying that the Tux Creek Inn denied my request for my refund. I've already filed a complaint with the Better Business Bureau last week for Expedia. I guess I'm gonna have to file a complaint for the hotel to the BBB. My next step is to file a complaint through the federal trade commission. It's not right that my hard working money was just taken from me.

My Expedia account confirmed my hotel cancellation but I was charged for a no show by the hotel for $84.00. When I spoke to Expedia TAAP support I was told that the hotel was contacted and my money refunded. This never happened. I cannot get the charge off my credit card. Expedia support not responding for further questions. Contacting Expedia for a reservation is quick. Contacting with a problem has me on hold, listening to loud music for 45 minutes, at least and then they hang up on you. Expedia cannot be counted on for backing up their reservations.

I recently booked hotels through Expedia.com by talking to a representative because I had to have a handicapped accessible room for each hotel/night (6 reservations total). This rep promised me every room was handicap accessible, so I paid Expedia for the whole trip then and there on the phone. We drove 12 hours to get to the first hotel and the reservation was wrong, so I had to go to another hotel chain down the road to get a place to stay at 4:30 in the morning, out of my own pocket. I had a meltdown over the phone, after 3 hours of getting the runaround or being hung up on because each representative I spoke to did not or would not help me.

I've been using them for years and years primarily for one stop shopping for hotels. Never had a problem until this year. I usually select the "pay later" or "pay at hotel" option rather than prepaying for my room as my plans often change and it isn't worth hassle or lost money by paying in advance when they do. Lately, I've made my bookings as always, received the usual confirmation from Expedia, only to find that days later, my reservation was cancelled with no notice (I just happened to check). When I called Expedia, their answer to me was that "the hotel simply prioritizes prepaid guests over others."

I recently booked a flight and hotel package to an all-inclusive resort in Cancun as a birthday gift to my fiancee. When we arrived to check in, the hotel receptionist asked me if I was interested in purchasing the all-inclusive option. Perplexed, I informed him we had purchased the all-inclusive package. He apologized and informed me that was not what my reservation stated. I immediately turned to my iPhone and pulled up my itinerary. The itinerary confirmed our stay but did not specify one way or the other. The reception agent then asked me to look for my confirmation letter that I received after purchase. The confirmation letter did indeed state room only when you scroll down. Shocked I said "I don't understand how I could have overlooked this!" The hotel receptionist was immediately apologetic and told me "don't feel bad this happens all the time."

I tried to make flight and car rental reservations on Expedia. They had a computer system outage and my booking was not successful. I also checked my account on their website multiple times and confirmed that it hadn't been reserved. I decided to book by another method. Even though their email and website showed that the reservation was not made, they charged me for the flight and car rental. I spent over 3 hours on the phone with their "customer service" on Easter. They were not able to provide the 6 character record locator for the flight. I wouldn't have been able to check in for my flight.

This is the worst website to book and hotel reservation. You always get the worst rooms and no cancellation. If you don't like the room you are obligated to stay with it or lose your money. I was on vacation in Homestead and I book this hotel name Floridian. When I get there after Check in I went to my room and when I open the door the hotel room smell awful and the bathrooms has ants all over. I call the front desk and I ask them to change my room and they did but next room was even worst nasty smelling. I call one of the employees. They show up and surprise they don't smell anything. Of course they don't smell anything.

Expedia makes it so easy to book your travel plans until you actually need to speak with an actual person. "Your reservation is confirmed. No need to call to reconfirm" is what my Expedia email read. I am not that traveler so I called to reconfirm the room. During my six-hour drive to my destination, the same date of arrival, I called Expedia to let them know that I would be arriving late. I was placed on hold for 25 minutes as Expedia could not find my hotel booking despite my confirmation code and my telephone conversations leading up to my travel day. Expedia advised that they never booked a room for me. The customer service reps had very heavy accents making it difficult to understand. I learned that Expedia customer service is based in India. I spoke with 5 different reps, all of who asked for a phone number where I could be reached if we were disconnected. I spoke with 5 because of disconnected lines.

Hello, I am having one of the worst experience with Expedia. I had booked flight ticket from Bengaluru to Portland on 01-APR-2016. I had called to reschedule the ticket to 05-MAY-2016 from Chennai to Portland by paying $45 but the associate working rescheduled the ticket for 05-APR-2016 by mistake and they are asking me pay additional charge for the mistake Expedia have done and I am on call with Expedia for past 3 hrs and still nothing has happened. Could someone from Expedia address this please or else I would rate Expedia to be one of the worst service provider. I have spent close to 8 hrs on call with Expedia with no mistake of me. My Itinerary # ** and I was forced to cancel this ticket as I got no help from the agents. I am going to spread this message on facebook to alert folks on this bad experience. Thanks.

I booked a flight for 4 people to Manila at Expedia.com expecting to get the best price for the flight with their Price Guarantee. Out of curiosity I searched CheapOair.com and found a cheaper price by about 30 dollars less so I filed for a refund of the price difference since it was within 24 hours of my booking. I got a reply from them denying my claim for the reason that it didn't meet the criteria that the low price I found was not available to the general Public online, available from an English language website both of which met by CheapOair. I emailed them back that criteria they set was met but received no further reply from them. I will definitely not book my future flights from Expedia.