Expedia Reviews

Expedia showed me a return ticket for two for 17000NT$. I entered all the data and payment info, clicked confirm and guess what... the confirmation page suddenly says that my "ONE-WAY" flight for two people is confirmed and I have been charged 11000NT$ for it. Now I have to buy a return ticket separately which will cost me even more. I WILL NEVER use them again. It's my fault trying to save a few bucks through Expedia. It ended up costing me more. Should have just gone through the airline company. Never again!

I cancelled my reservation through the motel but Expedia still charged my credit card. The dates were Sept. 4-5 at the Homewood Suites, Nashville, TN. Spoke with "Kevin" the manager and he said my card would not be charged. Have not been able to reverse the $186.00 that was charged on my credit card.

I booked a hotel with the wrong date, and immediately noticed my mistake. Phoning Expedia was painful, their system hung up on me twice after long periods on hold. Finally I got through to an operator, who got approval to change the date. She then took 20 minutes and had to get help to identify the right city for the booking, as her system was "glitching". Finally she changed the reservation, asking for my credit card verification number on the back. Only at the end of the process did I learn I had now paid 111 for the 76 dollar booking I had made originally. I was not at all happy. :P

If I could give a negative star that's what I would rate them, the customer service center is a absolute joke. I booked multi city flights from JFK Nyc to Dubai... Dubai to Jeddah and Jeddah to JFK Nyc. My flight closed at 4:00pm that was scheduled to depart at 5:00pm. Got to counter at 4:05 to be told the flight was closed at 4:00pm. I immediately got on the phone with Expedia and explained what happened and was told by the customer service representative that as long I booked a flight to Dubai my remaining flights would be honored so that’s what I did.

I booked 5 round trip flights from Chicago to Los Angeles. I made sure to buy out the insurance for all flights at additional costs. Upon wanting to cancel the flights Expedia informed me that these are the lowest fare tickets and I cannot get a refund or any credits. What? Why would you even offer me insurance for the flights? I’m never booking through this company again! SCAM, SCAM, SCAM. Stay away!

Expedia is basically a 3rd party that helps you find cheap prices on the internet. The catch though, if you rent a car at least, they will offer you insurance on the car for the number of days you have it just like a rental company does but that's their insurance and not connected with the rental company's policy. So basically if you crash then you'd have to claim it through Expedia rather than just let the rental handle it. This kind of detail is very hidden and it basically sucks. You're much better off booking directly.

When my flight got cancelled they put me on another one... However they failed to tell me the date of my flight. So as result I wound up at the airport 24 hours early and it already given up my rental car... Their employees speak poor English and never made it clear to me my flight was the next day... Never coming back to these guys.

I booked a flight & hotel package. I made the mistake of not looking at my booked itinerary until a couple days later and quickly realized that my return flight time was wrong. I contacted Expedia immediately. I explained that my return flight was suppose to be an afternoon flight, but my itinerary had a midnight flight. They submitted an investigation and I was given a confirmation number and was told that I would be contacted by email within 3 days. I patiently waited for 11 days and finally called again. I was transferred several times and was told that the investigation still hadn't taken place, but that I would be placed on urgent priority and called within 24 hours. Three days later I finally received a phone call. I was told that they could see that I was trying to book the afternoon flight and that an error occurred and somehow when I booked the package the midnight flight was selected.

Booked a prepaid car rental in San Diego. First the website listed rental car that was available in airport. Husband is disabled so I chose that vendor. Upon picking up car... NOT in airport by the way. The vendor required debit charge of double the paid rental. This would be returned upon bringing car back. NOT mentioned in large print. Vendor agreed to cancel my rental but then I had to get $ back from Expedia. Spent over 4 hours to date on phone and still do not have my money. Amazing how many staff started with, "Here is what I found out..." And proceded to lie!

Customers can receive a full refund within 24 hours of booking a flight on the Internet. However, when the website is experiencing technical difficulties, the customer is faced with an opportunity cost to take advantage of this. Expedia's upper management denied any technical difficulties with the website even when the employees at the call center verified that there were indeed technical difficulties. A full refund was given manually even though the refund system does not take into account website crashes. Instead, the management blamed the customer and said that the technical difficulties were on the other end (the customer's). Even if that were true, the dispute would be between the Internet service provider and Expedia, not between Expedia and the customer. The money was refunded because I was in the right and I phoned Expedia three times.

Do not book any flights with Expedia. Any time you need to reach a customer service representative you will be helped by someone who has no knowledge on any information regarding cancellation policies or answers to simple questions. They also keep changing their answers. One operator told me my fee will be waived and then another operator said no. They also claim to provide full refund if you purchase an insurance. DO NOT BELIEVE THEM. They will not provide a full refund. They will turn it into credit and then charge you a $200 fee to reinstate the ticket.

Coerced into overpriced travel protection insurance. Woke with fever and flu and tried to cancel but was told I could not because the airline shows a flight change. I contacted the airline and there was no change. Switched to a supervisor but after holding 25 min I called in again and was told I had to be switched to flight change department. I will NOT use Expedia again. Also, Expedia receipt did not list airline confirmation code that was necessary for check in etc.

I booked hotel with breakfast, paid, got the confirmation and suddenly the breakfast included was nowhere to find?? I immediately sent an email, to Expedia but no response. We arrived at the hotel. There was no breakfast included! The hotel The Savoy Tel-Aviv, Sea Side, Tel Aviv felt my this disappointment and still gave us complimentary breakfast. Super service, good hotel, highly recommended.

I was in recently meeting up with a group already staying at this hotel and although my friends offered me to bunk with another friend I thought I book my own room. I was in the hotel parking lot and went to Expedia app site and booked my one night stay that night. When I got the confirmation it was for the wrong date. I went into the hotel and checked with the hotel clerk and sure enough it was for two weeks from that day. She said I had to cancel thru Expedia so I called and they said that the hotel charges a CANCELLATION FEE of the full amount of the room charge.

My family & I were booking hotel rooms for the memorial service of my father. The family member that booked first did not pay attention to the fact that there were no pets allowed, it was only a 2.5 star hotel and there was no pool for those of us that have kids. When booking it on Expedia, it clearly stated that we had up until Feb 15th to cancel the reservation. I should have been wary when charged the full amount for it because suddenly when we decide to cancel, I'm told that it is non-refundable.

I booked a flight through Expedia and needed to change it on a short notice. It was impossible to get a live person on the phone within a reasonable hold time on their automated system and the online function did not work. I was unable to make a change by talking directly to the airline, they said it had to go through the booking company (Expedia). Since this was not possible, I ended up having to purchase a new ticket at a high cost, rather than pay the (much lower) fee for changing a non-refundable flight. The airline agreed to refund the taxes, but again this had to be done through Expedia. Now, >3 months later I still have not received the refund.

I have been using Expedia for almost 10 years and they are getting worse year by years. I have booked a hotel last week for Las Vegas and Expedia website showed they charge me $75 and then when I went to Vegas, the hotel charge me another $83 for resort fee. Should Expedia tell me at first place they will total charge me for $178? Is this the way to do business? I will never to do business with them again.

I am very disappointed with Expedia's customer service. And here is why: On January 3, 2018 I made reservations for the DIT Majestic Hotel in Bulgaria. I entered wrong dates for reservation and realized it 3 minutes after I made reservations. So I called Expedia right away. Today is January 13 and I have been calling Expedia every day, I have being bounced around from one person to another, who keep promising to resolve my issue in 24 hours, but no results. I am sick and tired of spending 1 or more hours on the phone every day without any results. I have never expected such service from such well known agency. CAN I GET ANY HELP HERE?

This is the worst customer service I have ever experienced. I have been bounced around from person after person throughout the global call center world. I have spoken to dozens of people to try and utilize a voucher to no avail. I will never use Expedia again. I hope no one ever goes through this nightmare and wastes their money on a useless booking site like Expedia.

I recently booked a round trip shuttle to pick me up from the airport and a return from my hotel while visiting Paris France before I left the United States. $19 dollars each way which was a great deal. I did not book this online, it was booked by a travel advisor from Expedia over the phone. My pickup from the airport went without a problem. I called the merchant January 2, 2018. Upon my arrival in Paris, within 10 minutes a van arrived and took me to my hotel.

Expedia cannot defend itself nor point fingers at some other merchant on this one! I had my credit card cancelled when receiving notification from my CC company of a transaction at a hotel I did not authorize. A day later Expedia sent me a request to review the hotel the THIEF stayed at. No thief is going to gain access to a credit card and book through Expedia! BUSTED! P.S. I have yet to receive any response to emails I have sent to the Security Dept. or Customer Service at Expedia. BEWARE! Do NOT store your cc numbers on your Expedia Accounts. Better yet, in view of the lack of concern they seem to have with their "so-called-highest-digital-security" that they express in their FAQ to customers, do even use Expedia for your travel arrangements. They are NOT a secure site!

I called Expedia to simply try and delay my flight and was left on the phone for 40 minutes, it was an international call from Dubai to the United States. After 40 minutes I did not receive what I wanted and the line cut. I was told by the customer service operator that if the line cut I would get a callback and I did not. I called again and this time the phone call was ONE HOUR and TWO MINUTES just to simply delay a flight for 2 days. I am going to pay an insanely large amount of money on my phone bill because of the extremely poor quality of service you are offering your customers. I would have done it online as on any other website if it were easy to do in the first place. On top of that I sent you a complaint just after this incident which was about 5 days ago and I still did not receive any sort of reply or attention from you. I am not using Expedia ever again.

On flight to Oakland via Mexico City and Los Angeles. Mexico to LA flight delayed which gave less than 1 hour to go through customs in LA with luggage. We ran and hurried to get through customs and we ended exhausted at our gate in LAX only to find the flight to Oakland was delayed 3 hours! No contact text or email from Expedia. Will not use them again!

Personal info is not safe. When I asked for a map of the island, I was given a poorly printed map on a recycled piece of paper containing another guests credit card info and other personal info on the other side! When I brought it to the hotels receptionist, they said, "Oh it would be safe..."

Booked a vacation through Expedia for a 1 week trip to Hawaii including roundtrip airfare, car rental, and "trip insurance ". After booking, I noticed an error in the return date (defaulted to a month past when we planned on returning). Spent 55 minutes on the phone with customer service which consisted of her asking me the same questions over and over, with long pauses on hold in between.

I have been using Expedia since 5 years and every time they are getting worse with the services they offer than the year before. I used it because I thought it’s easier to book traveling (tickets, hotel, cars) because those online companies took over the travel agents who cared a lot about the satisfaction of their customers and they always followed the customers wherever they are, I mean they made themselves available before, during, and after traveling to their customers.

I would not wish upon my worst enemy to have to deal with Expedia customer service. I had a flight cancel due to weather, and was on hold off and on for over 6 hours only to come up with 'sorry there is nothing we can do'. I had even purchased their 'cancellation policy'. They did not know the policy and told me to refer to them. No refunds, no changes without additional fees etc. I'll reach out to the insurance company but who knows. Do not expect for Expedia to do anything to accommodate. They are ignorant to just about everything and completely unhelpful. It seems this is the general consensus though.

I recently booked a hotel stay with Vista Inn and Suites through Expedia.com. When I arrived at the hotel, the lady at the desk did her best to check me in. The keys to the room didn't work so I was put in another room. The hotel conditions were below acceptable standards. Squalid. Had I known I wouldn't have booked or stayed. I have never felt so uncomfortable in my life that though I booked 4 nights, I was only able to bear 2 nights. I would like 2 nights refunded back. I was unbelievably uncomfortable and just being in the rooms made me feel ill. I moved rooms 3 times in the 2 nights that I was there. First 175, then 135 then 129. All 3 rooms were squalid. The photos on Expedia do not in any way represent the true condition of the decrepit condition of the rooms. Truly awful.

We booked flights to Kauai, Hawaii for a family of 4 to travel from December 22nd through December 31, 2017. We spent just under $6000 with Expedia for this reservation. The reservations were made during the summer of 2017, well before our travel dates. We were informed on one occasion, September 24th, of a change in our itinerary. Two of our flights changed their departing and arriving times by less than 10 minutes. We made note of the changes. There were no issues with our flights to Hawaii.

Expedia is a disorganized misleading organization, that tells lies about their pricing. When they record their calls and tell you that the prices for the property you just booked at (By their own admission) has changed and that you would be refunded the difference, they try to make you go away by giving you a phony voucher not a refund, they have 'zero' price guarantee, and they are a complete scam. Myself and eight other associates will never use them again.

I made a reservation thru Expedia with Alamo Car Rental at the airport in Nicaragua for 8 am. We arrived at the Alamo counter just a few minutes after 9 am and we're told that we were late and they gave our car away. It was high season and to find another vehicle cost me more than double my original price. Also, Alamo told us that we hadn't been charged anything but upon going over my info...I found that Expedia charge me 99$ for car insurance. Expedia cost me way more money than booking direct. After making phone calls, Expedia did credit me the 99$ back and offered me a 25$ coupon but the coupon is pointless as I will never book thru Expedia again or use Alamo Car Rental again.

We booked a 5-day vacation package to Playa Del Carmen, Mexico beginning 12/24/17, through Expedia. I made the arrangements & signed the deal on 10/24, 2 months earlier. The total was $3,700. I selected Spirit Airlines (stupidly, in hindsight) for a direct flight. I did see a message in small type that I selected a “low cost carrier” and therefore I may be liable for additional fees. However, I was not counting on $520 additional at the time of booking! When I checked-in online a few days prior to our flight I received the sticker-shock and almost fainted. There are 3 of us traveling, and so we each had to pay both checked and carry-on for 3 people (less the carry on for my son), and all of that came to $520.

Please reconfirm with your customers the bed configuration before confirming the booking. How do you expect 3 person to sleep in a queen bed or in 2 separate single beds??? I am working in a hotel and I don't see any problems with Agoda or any other third party websites or travel agents but it's always Expedia who is the cause of most of the complaints in my workplace and I'm telling you, it is on a daily basis for Goodness' sake! Pls don't just think about the profit! Think of your customers!

I paid $500 for hotel reservation and then discovered the dates were wrong, I asked Expedia to fix the dates which both dates were for 1.5 months later in from the time of booking. First they wasted 2 hours of my time on the phone and then 3 days later they sent me an email saying we cannot cancel the reservation. I replied I did not ask for cancellation I just want to fix the dates. They replied well first we have to cancel it then book for new date. So that is how they scam and rob people.

We booked a $4,281.47 all-inclusive vacation to Antigua through Expedia from 2/9/16-2/16/16. We were informed by Expedia in the early hours of 2/9 that our flight out from JFK Airport later that day was cancelled due to a snowstorm. We were told that there would be no flights available to Antigua until February 13th-14th - more than halfway into our booked vacation. The Expedia agent explained that she would take care of everything. Her advice was to cancel the trip to Antigua and rebook, through Expedia, another $4,000 vacation to Cancun for February 12. Unfortunately, Expedia charged for both trips and would NOT REFUND the cost of the original trip on the basis that we canceled the trip. We are now out $4,281.47. We are open to receiving a credit for another vacation. Our letter to Expedia has been unanswered.

I am silver + member of Expedia and have booked many hotels using Expedia and I’ve got to know that they’ve been cheating me the whole time. This time I booked a hotel via Expedia and paid an amount of 85$ and I’ve asked my friend just to enquire as new customer how much the room was then we’ve got to know that room was only 64$ and next day I tried to book another room in same hotel and found the price as 104$. But upon checking with front desk they said that room rent is only 68$, I know Expedia should charge a fraction amount as service charge but almost 40$ is definitely not a service charge. I am not going to book via Expedia anymore, Priceline is way better than Expedia.

Expedia is full of crap, they knew we could not travel to PR and our money was not refunded. My coworker got a full refund from Expedia and she did not purchase insurance. Make your own travel arrangements. Don't use Expedia.

I have purchased round-trip tickets for my family on November 4th to Lihue from PDX, and I paid $3,569.06. Two days before our return trip, we tried to confirm our tickets, and we learned that Island Air had gone bankrupt on November 10th, yet Expedia failed to notify us. We lost these two connecting flights which would have taken us back home. We stayed on the phone for over four hours with Expedia “customer service” in Manila just to learn that Expedia would not refund any money for these flights, and they did not offer us any other flight in exchange. They asked to leave a day earlier or later, even though we prepaid our accommodations, and changing our return date would have resulted in a loss of money.

I have been a loyal customer of Expedia for many years. If everything goes well Expedia is no better nor worse than the others. Essentially they sell you a ticket and say see ya later! I recently purchased a trip with the Travel Insurance they push (Travel Guard). I waited till 21 days out to purchase the airfare to ensure all would go well. The venue was cancelled the next evening. I contacted Expedia the next day and they would not help as I was on the 30 hour mark - they only care up to 24 hours. They then tried to cancel my travel insurance instead of my airfare. That was slimy but I chalked it up to miscommunication/language barrier. Travel Guard then denied my claim. The fine print doesn't cover the venue being cancelled (or trip cancellations for pretty much any reason but death/hospitalization).

I just recently booked a studio with Expedia. The website advertised it at $75, I received a $273.14 charge on my card for property fees and deposit. I called Expedia to cancel this reservation immediately, I was told to contact the property manager directly, the problem is that the number they have is incorrect, they are using the 1 you have to dial to get an out of area call as part of the phone number. I have called several times to try to get this resolved and they still cannot help, they keep telling me to contact the incorrect number. I am so frustrated, I am currently on the phone for 1 hour and 15 minutes waiting for answers, my next step is to contact my credit card company and report fraud charges.

We are here at the airport SFO. Our flight was booked from Expedia, United-las Vegas-Panama-Peru (Copa). When we arrived to United our confirmation number did not show any booking or itinerary. They sent us to Copa. We went to Copa and they said they cannot.help because they are.not United. We spoke we Expedia and they do not help us. We are screw. I paid extra money business class and Expedia did not honor that. We were talking with a lady and then pass us to her supervisor "Sophie". At this point I really do not know even is that her real name. How is possible Expedia step on our rights? They are careless about it. My husband is handicap, and they do not care about it. Not solution. Does.someone can help? This is so stressful.

Expedia spelled my name wrong so I was forced to pay $50 to get on my flight for name change. I emailed them 3 days ago and no reply. I suggest, and from now on I will, just use the site as a catalogue and reach the companies directly. Use them like they use us. Plus you Do not have to deal with any third party issues to get a refund or change anything. I travel many times a year and have used Expedia for years. Not happening anymore.

We book a trip to Puerto Rico. (We meaning my wife, 3 kids, sister and sister in law). The planning and booking of the trip seemed fine. Puerto Rico is hit with 2 storms, the 2nd one being the most tragic. That 2nd storm hit a week prior to our departure so we contact Expedia to find out if the trip is canceled or what steps should be taken from there. The hotel cancels our reservations and our money is returned with no problems. After contacting the Airlines we were told we had to go through Expedia to find a solution.

Not sure why y'all are giving us a hard time cancelling our flight and refund my money. I have been fighting with y'all for over a month. Now saying I can't fly because of certain reasons. And your customer service rep told me we would get a full refund on the tickets when we purchased if things come up. Because when I got the tickets I wasn't sure if we was able to go. Not only that but we paid for insurance plan for cancellation. And also I have a doctor's note now saying I have limited restrictions. Which means I can't fly due to what I have because it too complicated for me to sits for a long period of time. Y'all are a SCAM to take $1000 away from someone who has a medical condition.

Get Away from Expedia! They are cheating people using a fake travel protection. They are charging people extra payment during booking as a Full Protection/ Free Cancellation and never refund any payment if you need to cancel, I am contacting them from 07-Nov-2017 and after more than 40 days they send me a letter, "Please be advised that we contacted the airline today. According to them, the documentation submitted to them was already reviewed and your refund request is already rejected. Due to their policy in relation to your reason in requesting a refund to your reservation, they have unfortunately denied your request." #Expedia_Cheating_People #Get_Away_From_Expedia

I was booking a flight for 3 people to Jacksonville, Florida for Christmas. I got all the way to the end of confirmation of flights and an error came up and asked me to try again in a few moments. I continued to try over 10 or more times and it came up as the cc I was using wouldn't go through. Then when I changed cc's, it repeated the same. Kept telling me there was an error and to try again in a few moments. I continued to try until I gave up with the same error. I called Expedia and talked with someone who said neither CC would go through, with me knowing either or both should work.

USE FLIGHTHUB OR SOMEONE ELSE, DO NOT USE EXPEDIA. If we could give Expedia negative stars we would, We spent thousands on flights and we had to change a date and they had no options for us, they did not want to work with our situation and did not provide any alternatives. All of our money was lost because they were not willing to fix our problem. We highly suggest you give your business to other companies that are upfront and are willing to help, FLIGHTHUB has always provided us with the help we need.

I wish I had read all these complaints about Expedia. I have a big big problem and need help ASAP. My family is going to Mexico. One party has 3 adults. The other party has 2 adults and 2 children. I wanted to reserve two rooms at Pueblo Bonito Sunset Resort in Cabo, MX. Cannot do it on Expedia as one reservation because we had a total of 7 people. So, I had to do 2 separate reservations with two separate transactions. I used the Expedia App on my iPad. Well, the Expedia is not, I repeat not user friendly. I by mistake clicked on the wrong hotel for one of the reservations (Pueblo Bonito Rose instead of Pueblo Bonito Sunset.).

I purchased ticket from Singapore to LAX travel date 12/14 to 1/16. Used XiamenAir Transit at Xiamen for 2 hrs and several mins. When I checked in they told me I have to have a visa on transit. Which never know visa is required only for transit. I understand if you want to leave the airport yes it required a visa. Been travel around the world. To make story short neither XiamenAir or EXPEDIA help. They bounced me on the phone for more than 1 hr.

When travelling in Europe, we had to cancel our hotel in Casablanca. We had paid for 3 nights. We knew according to the cancellation policy we would have to pay for 1. When we were charged for all three, we contacted Expedia and got the runaround. From, we had to contact them from the email we booked from, so we did, to phone numbers etc etc. We finally gave up feeling that that was their goal. We never got reimbursed, so their advertising is false.

I called Expedia to book a car rental in Ft. Lauderdale. I asked if I booked a rental with Economy, whether the reservation could be canceled if necessary and was assured by the representative that I could. I booked the car rental and paid. Several days prior to the pickup date, I had to cancel due to illness. I immediately contacted Expedia to cancel the reservation. I was put on hold for over 2 hours and then the representative hung up on me. I sent numerous emails stating I was canceling the reservation. An Expedia representative called me back at 2:00 am advising me I would have to obtain a medical note and submit it to Economy Car Rental.

I literally made an account here just to submit this. I am disgusted with how this business has treated me. Spent over 6 hours on the phone over multiple occasions trying to resolve a huge issue that was because of incorrect information on their website. After everything including proof, they refuse to help out and blame me for their mistake. Very disappointed in how unprofessional this place is. Stay away.

I would like to start out and say that my husband and I have been using Expedia for the past 3 vacations. We have gone on and have had nothing but good experiences with their customer service and their fantastic prices. This vacation we booked just recently, however, has a different story. We decided on an all-inclusive resort in Los Cabos and it so happened that Expedia was advertising ‘Free Airport Transfers’ when you booked this bundle. When we went to check-out, the shuttle fee ($62) was not being waived. We called Expedia, the man on the phone was helpful and explained that he didn’t know why the fee wasn’t being waived, but if we booked through him, he would make sure we got our free shuttle. Great. So we booked with him over the phone, despite the fact that we get more money back (in Expedia points) when booking online.

The travel insurance offered on Expedia site is "a third party retail" which neither the traveling site nor the carrier can make adhere to their posted rules. This does however mean that you can lose your airfare/booking if you were relying on the insurance about change of flight or refund with the official documentation and notice.

We bought Vacation package with Expedia to Hawaii, this package was 100% refundable if cancelled within 24hrs. We cancelled within 24hrs, but Expedia only returned flight portion amount and they never returned hotel portion. After calling Expedia multiple times, each time I was put on hold for 30 min and finally Expedia would inform they managed to cancel hotel. Till today I havent received my money back, finally I called credit card company and filed dispute.

Expedia is worthless with re to solving problems via phone and email. They make promises, drop calls, don't call back, tell me the "flight team" will call or email me within 2 hours and 48 hours later I have been unable to get ahold of any person with authority to discuss my problems. They told me for 16 hours that they were unable to contact EVA Airlines to change my schedules (departing/returning) despite the fact that they were able to book flights with them.

Do not book your trip on Expedia or any of the 10 companies that they own. If the price drops on your trip Expedia has a solution for you, go blow. They do not care about you, only the $$ you can give them. Do not book with them, book directly with the airline or hotel on their website.

Booked a trip through Expedia. Never got any confirmation emails. Had to search for flight info and couldn't even find my motel info. Purchased specifically from this site because they were offering free breakfast at our motel. Motel has no information stating it was included. Had to get ahold of Expedia on my vacation. Getting the runaround that it didn't include breakfast. Be very careful of buying through this company! I will never make that mistake again.

Just booked a hotel through Expedia's website and had no idea they would charge my card RIGHT AWAY (usually hotels charge/collect the money after your stay). I won't ever use them to book hotels again. I've not had any issues booking flights through Expedia but will avoid them in the future for any hotel things.

Updated on 10/31/2018: It's been over a year and Expedia still has not resolved this. Within 24 hours of booking, we cancelled a domestic flight for two and booked the same domestic flight for a few hours later that day - same airline, same price at $800. We even received a confirmation email from Expedia about the cancellation and a separate email for the rebooking. It was not until we received our statement from Chase two months later that we noticed the first booking was never cancelled and we were charged twice. Chase stated they cannot remove the charge and that we must deal with Expedia. Expedia requested 15 days for an investigation.

I have booked a flight with Expedia then I cancelled it after 30 minutes because I found a better price. According to their policy I should be refunded within 2-3 business days. After 5 business days, I'm not refunded and every time I call them I get a different answer, with an average call duration of 45 minutes. They played with many times; one time claiming that the airline company is responsible for the delay, which was not true since the cancellation was made within the first 24 hours. Then they claimed that the problem is in the bank, then I made a 3 way call and the bank emphasized that they did not hold any transaction from Expedia, because, simply, there was none. In the last call, and after they finished all the games they have, they said that I should wait up to 8 weeks to be refunded.

I was on this site and was purchasing 2 tickets, it came up with an ad saying I could reduce the price by $100. By applying and using their credit card, so I applied, I was approved and boom the ticket went up by $200.00 each. Now I have a stupid credit card I don't want and I had to buy the tickets through a different site, for the original price that Expedia offered me. I feel like I was scammed into getting their credit card, what the heck. I'm so disappointed. I will be filing a consumer complaint with the BBB and contacting my credit report agencies and disputing the credit card effect on my report. This just is bad business. Don't fall for it. Barclay is the credit card.

DO NOT BOOK THROUGH EXPEDIA!!! I tried to book online and it wouldn't let me through! Later, I found out that I was charged for the flight times 2. When I called customer service they put me on hold over an hour only to ask me did I purchase insurance! ARE YOU KIDDING ME, I NEVER SUBMITTED FOR Y'ALL TO TAKE MY PAYMENT. They said possible glitch in the system but I'm still stuck with two tickets I don't need!!!

I have never used Expedia before, but used them to book hotel and airfare to Venice. I decided to extend my stay shortly after booking the flight, and I have been on hold with Expedia for almost an hour. It seems like a fairly simple thing to change a flight, or that an answer on flight availability could be given fairly quickly. The waits are much longer than any I have ever experienced booking flights directly with an airline, and that is something that definitely needs to be taken into consideration when using Expedia. You get transferred to multiple people as well. It seems like an overly complicated process. Not sure if I would book with them again.

I accidentally booked a hotel on the website for a date I’m not in Mexico. I called immediately and they had no ability to correct the mistake immediately. Instead, I was put on hold for about 30 min while they called the Mexican hotel and was told they and I have to wait until they get in touch with them. They did nothing until I called again the following day to which I was put on hold again. I told them to just please correct the date and I do not wish to wait while they do their job, but I was still forced to wait again about 15 min while they called Mexico to which no one answered.

Booked airline tickets through Expedia. On our return we get to the airport and find out Island Air is no longer in business. I call Expedia. They took no responsibility for anything. Blamed it on Alaska for not contacting us. Ended up having to purchase another set of tickets and a hotel and a rental car. I once again contacted Expedia and they said there was nothing they could do. And would not refund or help us out with any expenses. I just want people to be aware before you book through them.

I recently booked a hotel room for Sept 19-23/2018 and I chose the option that Expedia offered where you "Pay at the Hotel" and your credit card will not be charged and the credit card is only used to hold the reservation. I was later charged a $617.00 deposit on my credit card by the hotel in Greece and when I phoned Expedia.ca to complain and to ask why they advertise on their website that a person has the option to pay at the hotel when this option is not what it appears to read. Expedia basically told me that the hotel has the option to charge a deposit if they want and my money will not be refunded. Expedia does not care about their customers and they could care less about refunding my deposit. I want my deposit money back because if I knew that the option to pay at the hotel was a lie then I would not have chosen that option. I will never again book with Expedia.ca.

We purchased a bundle of hotel and flights last year, December 2016 from Expedia. We had to cancel the trip with an unexpected event so we did it. Expedia refunded only hotel portion and gave us credits for flights that is valid within a year. We are trying to use the credits now, it is still valid. We called Expedia to book our flights using the credits and they said they lost our records and they can't guarantee for either refund or credits. We have emails from the agent that we spoke last year and it clearly noted that they gave us credits that is valid for a year.

When you wake up two five year olds, a seven year old, and an 8 year old at 4am, to hop on a 5.5 hour flight to Hawaii, your day is already hard. But then when the 8 person full-size SUV you’ve reserved through Expedia is contracted out through a third party that can’t fulfill your reservation and takes TWO HOURS to get you into a P.O.S. minivan, you start to lose your mind a bit. The kids are going bananas two hours sitting at the airport waiting. Then I literally spent 5 hours on the phone with Expedia.

I booked a vacation with Expedia. Spent over 3,000. Tried to book another vacation 7 months later to find out I had no Expedia points added from my prior vacation. They stated I had to specifically note it when I booked the last vacation (are you serious). Under my understanding if I already have an account with Expedia and booked thru your website why wouldn't I want the point? I was only hold with a customer service rep. for 20 mins to figure out the issue. And once told no discount of percentage off for their mistake! Never again!

I work and have been working at the front desk for a total of about 15 years. It has gotten so bad. Not only does it take about 20 minutes at the least to get someone on the phone. I explain the entire situation with accommodating a guest for the person to transfer me to another dept. Explain the entire thing all over again they say they are going to contact the guest, and what happens? The guest shows up! We have a no local policy which is stated on their website and yet they can never find it and I literally have to walk them through their own website. It's about an hour long ordeal everyone. I have to call Expedia. This is ridiculous.

We booked all-inclusive vacations with Expedia months ago, it's non-stop flight. Today we got an email notice that they changed, not only the flight time, also from direct flight to transferred one. They indicate there's NO any compensation. Departure time was 8 p.m, and now it's 6 a.m, we planned to work on that day, it's fine, we can adjust it. But it changed to stopped flight, it's not acceptable. We wouldn't booked if it is not non-stopped. Customer service FIRST offered me a direct flight on the same day, and right after she said it's not available anymore; SECOND she asked me if I can change my vacation to another day (we planned this family trip months ago, and now she asks me to change another day, anyway, I want to see what they can do for me), so I asked her what day they can offer me.

It's the very best third party booking website I have dealt with. I have been frequent flyer for past 6 six years. This is the very first time have booked with Expedia and I didn't even had any conflicts of my airline tickets. First I thought it would be very bad as Orbitz (Please don't book with this website. They complete scammers). But the Expedia is the best. Even I got my flight confirmation within 10 minutes after I placed my booking via the airlines.

I’m writing this review because I’m very disappointed with my experience with Expedia. I booked a flight through Expedia with Delta. I also purchased insurance for an extra $40. I called back within a hour to cancel and was told first to contact the airline! So I did. The airline said contact Expedia. So then I was told the ticket I purchased wasn’t refundable that it was bought in some kind of group sale! This is really upsetting. Finally after contacting the insurance Company who informed me that they needed medical records to prove that my husband was sick and couldn’t take the flight which we didn’t have that they couldn’t do anything for me but I was welcome to file!

I cancelled my hotel reservation within the allotted 2 day timeframe. A few days later I noticed that the hotel charged me for the night. I called the hotel who said I had to deal with Expedia. I called Expedia and got an Indian with a very thick accent. She confirmed that I canceled in time to not be charged and put me on hold while she called the hotel. After a few minutes she came back on and said the hotel needed to contact their manager and would get back to Expedia. She mentioned that the hotel said they did not get the cancellation. I have the cancellation confirmation date stamped. I got emails from Expedia the next day that they tried to advocate on my behalf but was unsuccessful. I emailed back and said I expected my money back whether it’s from Expedia or the hotel. I was basically told, "Too bad." So I disputed the charge with my bank. I will NEVER NEVER use Expedia again.

Piss poor service. Do not use the APP. Expedia is very misleading especially in the App. Customer Service tried to belittle me and dismissed me several times when I told them there was an error. From customer service to senior support to the tech support. I am very displeased and have had it! The reservation that I made did not say I had to make a payment or deposit. Before I confirmed the reservation on the APP I double checked to see when I would be paying and it said at check out $0.00 today and in fine print it said that I would be paying upon arrival at the hotel. They tried to tell me something that was not there! You need to fix this ** app.

Expedia rips off consumers and is creating dysfunction in the market for hotels. I reviewed Trip Advisor for hotels in a small city. TA referred me to Expedia which indicated there was only one room available. For that reason, I went ahead and booked it. I later found, on examining the inn’s site, that the Expedia price was almost twice the posted online price. For a number of reasons, I didn’t cancel my reservation. Perhaps I should have, but what I learned was an interesting lesson and a bit scary.

Honest mistake, I booked a room with the wrong dates. I called Expedia minutes after I receive the confirmation number. They tell me it is not refundable, as well as the hotel told us the same thing. We should be protected in this particular cases when we make mistakes and we notice within hours.

Expedia did not provide complete information when I booked flight and hotel. They did not honor their statement to honor a better price if found on their website within 24 hrs. Was unwilling to help me when I found out that there would be an additional resort fee when checking out of the Westin Hotel. Their agents were uncooperative and unprofessional. I would NEVER recommend Expedia or use them again.

If I could give less than one Star I would. I booked a flight and hotel in Florida on 8-18 for the week of 11/7-11/13. The flight was fine. We called the hotel and arranged for shuttle service to our hotel. When we arrived at the hotel they told us we were supposed to go to the other hotel and that hotel was closed due to the hurricane. We had called Expedia and the hotel to confirm before our departure and was assured the hotel was open.

Never again will we use their service. We made a reservation accidentally as they placed a link next to the hotel we were searching. The hotel had no reservation for us. We checked in and paid the hotel. Expedia charged us anyway. We disputed the charge and they refused to reimburse us. Never again will I use them. If anyone launches a Class Action Law Suit, let me know.

I trusted Expedia and checked in at Edgewater Hotel and Casino. Found my mattress was so old the wire was sticking out. Maintenance cut the wire with a wire cutter. Bathtub, shower, and toilet made for 10 year old. Mold growing in the corner of the bathroom. When complained to the hotel I was told to deal with Expedia. Called Expedia and was told nothing they can do. At $100 a night it was a ripoff.

I booked 4 flights with Expedia over the phone. During the time of bookings they stated the prices increased which is ridiculous. At the same time, you can book online at the original prices quoted. They are only trying to make more money off of the customer. When requesting to cancel they cannot do this directly. Expedia states the customer is required to contact who they booked through independently. Some are international calls only, so additional charges may apply. None of this is explained during the time of booking.

I purchased travel through Expedia for a work event that I needed to attend. I also purchased travel insurance Expedia was offering on the web page from their partner company Affinity travel. For the price offered on the web page, when you purchase air travel you can purchase insurance in case something happens where you can't travel. The company decided to cancel the event the employee was traveling for therefore needing to cancel her travel. This is when I realized this is a third party company I purchased travel insurance through.

I will never darken the door of Expedia ever again! I hope no one else does either. I made a reservation off of the app, but found a better rate with another hotel. Canceled the original... I still got charged a no show charge because Expedia's app was having issues unbeknownst to me. I've been trying to get my $$ back and they won't budge. They basically called me a liar and told me they have no record of my cancellation. Why would I need 2 hotels for the same weekend?! I wouldn't... Customer loyalty and customer service isn't Expedia! Never ever use them!!! Don't get burned.

NOT GOOD. LODGING OWNERS BEWARE!!! EXPEDIA online booking site operates entirely to serve themselves, not your business. Example: Travelers book your place for 2 nights a month in advance, on days that you require 2 night minimum. Your published cancellation policy requires 5 days notice to cancel because you are a small B&B with only 2 rooms. You reconfirm their reservation just a week before arrival, the traveler responds with confirmation. Then 2 days before traveler is to arrive for reservation that you've held for a month, the traveler phones you, says they are in front of your property, want to stay immediately for 1 night; they say it's because they have changed their itinerary, say they were confused! You say, “No you can't make this change”.

The overbilled me by a few 100 baht and keep asking me for statements from my credit card when I had used a debit card linked to my bank account for the transaction. Their booking page said "Your price had been deducted" in the last minute and the receipt shows the new reduced price but they billed me the old rate. Customer service seems to be using the same copy paste template instead of responding carefully. They haven't refunded me the extra amount yet.

Be wary of Expedia, they can be sketchy. I booked a hotel last weekend and it came back with the wrong date, off by one week. I immediately called Expedia within minutes and they refused to adjust the booking date nor refund our money. I would never use Expedia again. Any decent merchant would do the right thing but they did not.

Rental car agency never received booking from Expedia. I called Expedia from airport counter numerous times trying to correct the situation to no avail. I was put on hold every time. I finally had a supervisor call me only to be told she could hear me. She stated that and said have a nice day and hung up. After enduring this for one hour and forty five minutes I booked a car on my own at more than double the price. They are deceitful to say the least. DO NOT USE THEM FOR ANY REASON!!!

Talked to Corporate to an Amanda **. Wasn't able to help me at all. Literally talked to her for 5 mins to tell me, "There's nothing we can do for you," after being on the phone with a prior agent for 2 hours. Currently on my way to the hotel and have no place to stay. Thanks to Expedia in messing up my reservation and telling me everything is fine. Like wtf, why say that. I'm beyond furious right now. Would not recommend in booking with Expedia at all.

Booked a trip to Vegas between Christmas and New Year’s. Got a great rate on the hotel and flight. Today I receive an email that my email was changed. I call and get a woman that barely speaks English and all she can tell me is that I canceled the trip and there is nothing she can do. I never canceled the trip and now it will cost me over $1000 more and I lost the good flights I had. Last time I used Expedia I had a great experience, this time the pits. Will never recommend or use this site again.

I booked airfare, hotel and rental car through Expedia based on their description of the hotel, I decided to go with a package the Expedia site recommended. Flight and rental car were fine, the hotel (Marina Tower, Waikiki) was not as described. There was no lobby to check in, only a phone number posted on the wall when you arrived that you had to call between 4 - 7pm to check in. So we did and the gal came walking over and hand wrote my CC number on a piece of paper. That was our check in. We were also charged that day an additional $350 for the resort fee and valet since they don't have parking for guests. You are given 2 room keys and 1 FOB to gain access to the building and pool. This is an additional $200 if you lose the FOB. Also, if you check out since it is a virtual lobby type situation we were told to leave the key and FOB in the room.

I specifically searched for first class flights and the search result showed first class for both the outbound and return flights. After I paid for the flight they both magically became coach and I would've had to pay an extra $1400 to upgrade to first. I could've just gone through the airline for all that hassle. This was the opposite of convenience. Don't tell me I'm buying first class tickets if you can't guarantee them and if you can't, put it in big capital letters right near the button that says "book".

I recently booked a hotel in Victoria BC for a one night stay. Unfortunately plans changed and I had to cancel the reservation. I contacted Expedia and explained the situation and they said they would contact the hotel and see about cancelling. I should have a reply within 24 hours. A couple days later I still had not received anything from them. So I contacted them again! I received an automated reply saying they would get back to me. This continued going back and forth for almost 2 weeks, including Expedia asking what it was I wanted to do with my reservation!

I buy two tickets in Expedia and when I get to the airport the airline say my booking was cancel. They don’t give any reason and they don’t know when is the day they going to change the reservation I did more than 2 months in advance. Call Expedia to try to get reimbursed for the service I didn’t get and they don’t help me at all. They just say they are not responsible... So my question is what are Expedia responsible for??? So easy to make money but when the consumer have a problem they just wash their hand and do anything to help so please do not book anything in Expedia.com because they don’t gonna take responsibility for nothing.

We planned a birthday getaway to Las Vegas back in August of 2017. Wanted it to be a great, relaxing, fun filled weekend. She likes Expedia so we went there (my first try). Booked a decent rate for the flight there through Alaska and a return home flight from Spirit. $699 which included a car rental at about $150! Not bad?! We decided to move up our departure time and contacted Alaska who charged an additional $89 per ticket change fee and tried to charge $125 per ticket for the process but did not in the end. That was bad enough, but then we had to change the time of our car rental to the morning of... Expedia "refunded" the original amount and there was a charge of a bit more from Alamo to Fox rental agencies. Not a problem.

I purchased a package plan with insurance for a vacation in San Juan with my family. Unfortunately, our flight date was right after Hurricane Maria had hit Puerto Rico. I had called ahead of time and cancelled the hotel and flights. During my calls, the CSR told me that I could cancel the flights and get a credit to rebook for later - HOWEVER, if JetBlue changes the refund policy for the hurricane, I am eligible for a refund - and the CSRs told me to just keep checking back.

I have never had an experience with ANY type of company in ANY industry quite like the one I've had with Expedia over the past year. Their failure to disclose information, blatant lies and horrible customer service are a just skimming the surface of the issues that I have with how they run their business. I will reluctantly retell my story in an attempt to benefit someone else who may be considering using Expedia.

I have been using Expedia for years and more so this year after dating someone who lives in a different stay so I book a lot of hotels and flights. This recent flight booking with them has put me over the edge to never book flights with them ever again. I recently booked 2 one way flights with JetBlue, one through the JetBlue site, and one through Expedia. I did this because I had credits on the JetBlue site for their apology with canceling my flight. I also had credit with Expedia for a JetBlue flight because I had to cancel a flight I had booked.

I recently booked two airline tickets from Melbourne to London via Expedia for travel in 2018. I chose the Expedia option for a Qantas code share ticket on Emirates flights, the Expedia option quoted the Qantas flight numbers. After paying for the booking I received confirmation but discovered that the bookings had Emirates flight codes not Qantas flight codes. The difference is that although we would be on the same aircraft, with a Qantas code we would receive many more frequent flyer and status points. It seems to me that there has been misrepresentation in the Expedia website, we didn't get what we ordered.

My wife and I booked a flight, rent a car and a Spa resort hotel in Jacksonville, Fl. in June. November 4th we get an e-mail from the HOTEL asking why we cancelled. Nothing from Expedia. We called the hotel and they checked for us and found out Expedia cancelled, not us. They had cancelled 2 of our 4 days. The hotel reinstated the two days that wasn't double booked and said they would contact Expedia for us about the other 2 days. Next thing we know, Expedia cancelled our 2 days at the Spa resort and gave us 4 days at a Best Western down the road about 3 miles.

I only had a small problem with Expedia but they use the Thrifty rental car and I was very dissatisfied with them. So Expedia offer to $25 coupon if we use them again but I don't think that's a satisfactory response.

American Airlines (AA) has no concerns for family values and unexpected emergencies. I was truly disappointed at the high price I paid to travel from Atlanta to Allentown to attend my brother's funeral. (Friday, October, 27th) AA did NOT offer discounted rates for bereavement; I was only going for the weekend to try to rush back for the birth of my 1st granddaughter. Both flights leaving out and returning to Atlanta were connecting flights in Charlotte, NC. My return flight was for Sunday, Oct. 29th at 4:42 p.m. from Allentown arriving in Atlanta at 9:47 pm.

I booked a hotel reservation through Expedia a month prior to my travel plans, was charged right away for my hotel room. I traveled 5 hours get to my hotel only to find out that they are sold out, apparently the hotel and Expedia do not communicate on the reservations that are made. I will never use Expedia for my travel reservations again.

Had to cancel a flight due to an emergency. When I booked the flight I paid extra for the cancelation insurance. When I went to make another flight they told me I would not receive the refund even though I paid for the insurance!! Was out over $500... The only thing they gave me back was $19 that I paid for the insurance.

Broken dreams. Vacation to Atlantis Bahamas, Hurricane Irma had to Cancel. Then paid with Debit Card months in advance. NO Refund or a new vacation. When we paid $2639.97 Spent Hours on the phone trying to cancel. We did get an Airlines Credit but no hotel. They kept our money??? They wanted us to rebook the Hotel and pay another $3100. And wait for or get a refund. Tried to get a vacation May 2-7 TPA-NAS.

June 15 I purchased from Expedia two airline tickets for Rome Italy and total protection insurance, the airline was Air Berlin. On November 3 Expedia called me and said Air Berlin went bankrupt and my tickets for November 17 would not be honored, I would have to find a new airline at my own cost. I was informed that my total protection insurance doesn't cover airlines going bankrupt. After three hours of arguing with Expedia on the phone Expedia said the best that Expedia could do is give me my 70.00 dollars insurance money back and I should contact Air Berlin for the 1,100.00 dollars for the airline tickets. I told Expedia selling insurance as total protection should mean total protection, answer was, "We can't help you."

I booked a room with Expedia at a Marriott in Maryland. Discovered the standard rate on rooms were $40 less than my Expedia rate. Called Expedia and they said I would have to discuss it with the hotel. The hotel said I would have to discuss with Expedia. In any case, I am stuck with the rate that can't be cancelled or reduced. I will do my best to share my Expedia experience to keep others from making the same mistake. Maybe a class action effort would help.

Expedia is absolutely the worst choice to purchase your flight tickets! I made a reservation via their website last Monday, selecting a morning flight from DC to Atlanta. Yesterday, they sent me a confirmation indicating that I chose to fly out of DC at 8 pm and arriving Atlanta at after 10 pm. I called and they gave me the runaround for their errors. They wanted me to pay $200 to fix their error. After keeping me on hold for hours, and getting nowhere with a satisfactory resolution, I had to cancel my flight for Friday. They said cancellation would cost me $200, and the balance would have to be applied to future purchase of flight through the airline (American Airlines). What? This is my 2nd bad experience with them and I wouldn’t advise anyone to do business with Expedia. Their customer service is the worst I have ever to deal with.

I booked a trip to Sweden through Expedia. Months before the trip, I had to cancel the trip because of my wife's health. Expedia refuses to refund the money even though I followed their policies. They then emailed me stating the airline is responsible for the refund, then emailed me stating the refund has already been made but my bank took my money. They refuse to help or give my money back. My bank even verified that no refund has been made. DO NOT USE EXPEDIA.

I was contacted by Expedia that I had a flight scheduled that I didn't book. So when I try to get my money back because someone had stole my credit card. They told me that they couldn't do that and so I'd have to use the flight. So then after 2 days of contacting them back and forth I asked him to add my daughter. I said, "Fine. I'll make a vacation out of it. Please add my two-year-old." They booked her as an infant. They sent me a new itinerary and then when I got to the airport she couldn't fly so I spent on hold for 4 hours after my flight had already previously left trying to get stuff fixed and they couldn't do anything about it. The best part is the people next to me had the same issue. They were traveling with two children and they booked both of them as infants. Those people had to pay $3,000 to get their flights fixed.

After booking two round trip tickets and a car rental for a week thought we had everything done. When we get to where we were renting the car on the 24th of October, were told then that though we had paid for rental and insurance, we didn't pass the credit check so couldn't rent car. We were stranded at airport till family rescued us.

I bought lodging for 10/05/2017-10/09/2017 in Cancun, Caracol in Mexico. The day before the trip a tropical storm appeared in the Gulf, that would turn to a hurricane. AA canceled flights, therefore we couldn't leave the USA. I contacted Expedia telling them I wanted a refund, they told me they needed to contact the resort because they have my money. I told them I purchased the lodging thru Expedia and they should refund my money. They emailed for a week and stated that I would receive a partial refund because they would charge me for a night’s stay. I told them this was unacceptable and I wanted a full refund because we COULDN'T go. They finally sent an email a week late stating that I would receive a full refund. Till this day I haven't.

I booked a room through Expedia. I was checking out the hotel reviews and realized I made a huge mistake. I immediately called the hotel to cancel. The phone rang for two minutes. No one picked up. I then called Expedia. They told me if I cancel I won't get a refund. I called the credit card company and was told the same thing. Now I have to book another hotel and pay for the first one too. Pretty expensive night stay. What a ripoff. I won't be using Expedia again.

Horrible experience with getting receipts from Expedia for travel bookings. When you go back to their site to look at your history of purchases it is very difficult to obtain the costs specific to your travel. I had problems getting receipts for airfares and rental cars. Especially with rental cars from Avis. In addition I cannot get the breakdown of the costs associated with the Avis rental car, the daily rental fee and taxes. To top it off when you call Expedia you are talking with a person with a strong accent which is very difficult to understand. I currently have another upcoming trip and cannot go to their site to see what the rental car fee will be that I booked. How frustrating. What company does business like this.

We booked a hotel for one day with Expedia but it was not a one day booking. You had to booked two days so that was more money??? Then the room we're supposed to be two big rooms but we only got one bedroom and the other were two small rooms that were split so we had to split couples up??? Never again will I booked with Expedia. They messed up all way around and then some.

I purchased the insurance for a flight that advertised that it would "avoid change fees - protect your trip." Expedia failed to mention that although they would not charge a fee, the AIRLINE DOES. I paid $202 for a ticket, and they wanted to charge me $200 to change the date to the following day. They may not be FALSE advertising, but they are definitely deceptive in not mentioning that there are multiple levels of insurance, and the basic one covers only death or cancel due to injury/sickness.

My sister and I booked a trip to Punta Cana with Expedia. We decided to cancel and rebook to a bigger suite. They say if you cancel in less than 24 hrs you get full refund. Which is what we did! My sister got full refund I did not. I called them over ten times spent hours on phone with them, even spoke to two different managers. Both said, "Don't worry we will get your money." "The hotel is not responding but as soon as we get a hold of them will let you know. I spent a month back and forth finally we get to hotel on another reservation. (Me thinking I am getting a refund) I ask hotel what's going on. They say we never received any money so we can't refund anything.

I booked a hotel with Expedia and had to leave a day early. When I went to the front desk they said I had to cancel with Expedia. I called Expedia and the girl said she couldn't cancel it because her supervisor was out today. 2 days later I get an email saying they couldn't cancel the last day because it was 2 days ago. The hotel was completely full and they could have used the room. Never booking with Expedia again.

Problem: Jet Airways had canceled the flight 1 day before travel. Solution Attempt #1: Me: I called Expedia to get a flight resolution sorted. Expedia: 2 options were given to me, get on a flight 2 days later or get a refund. Me: A flight 2 days later is not an appropriate solution to a flight being canceled. Expedia: Reconfirming I only had 2 options. Me: Agreed to a refund as I was told there was no way I was getting a flight on the same day. Before ending the first call I got Jet Airways information and immediately called them after getting off the phone with Expedia. It was unacceptable to me that I was now going to have to book a flight one day before it left as the prices were going to be 2x what I had originally paid. This was Jet Airways problem to fix - not my financial burden!

Expedia is the worst place to purchase your flight tickets. I called them up to look for the best priced Air flight ticket and wanted to leave the day before Thanksgiving which is on Nov 22nd. The Phone Rep booked my flight in Oct instead of November. Because we were in October I overlooked that she booked it for the wrong month. After noticing their mistake a few days after purchasing my round trip ticket I called Expedia to advise of their mistake and asked them to please fix it. They listened to our phone conversation and verified that I did ask for a flight the day before Thanksgiving but still did not refund me my money.

Expedia sold us travel insurance on a recent trip from a company called AON. I had a medical emergency and an Eye operation shortly before the trip departure date. I filed a claim and was told by AON that it would take 7 to 10 days to process. Since then I have received weekly requests for additional information and numerous forms that have to be filled out by the Doctors. Recently, we seem to have dropped into a black hole. No payment has been made. Avoid Expedia travel Insurance at all costs.

Had to check out a day earlier than planned, hotel was great but after talking to Expedia and explaining everything, they sent confirmation to wrong address. They had put wrong letter in my email address and never changed it like I had asked them too. It may not seem much to some people but I usually don't reserve rooms, just look around but I had 2 dogs I was bringing and wanted to make sure hotel would let them stay. From now on, I'll just call hotel directly.

I went online and reserved a car from Alamo thru Expedia a full size sedan for 3 days. 17.00 a day. The total bill was quoted 123.00. I turned the car in 12 hrs early and also vacuumed it out because it was dusty to begin with and they had ran through a mud hole. I ask the agent at the counter, "Do I get a discount?" She said no. I told her the bill now is 165.00. She said no. I told her, "Now you are charging me 31.00 a day." She said it was because of the fuel purchase now is 34.11. Add that to 123 and you get 157.00. Another different amount-because it is now 165.00. It is because of the daily rate. They changed from 17.00 to 31.00. Add that to 123.00 and you get 165.00.

Booked a room through Expedia for an event at Universal Studios, just wanting a place to sleep for a few hours afterwards. As soon as we entered the lobby, we were disappointed by the appearance and the line of people waiting at the front desk where one employee was working (in the entire place). The first people in line were there disputing the lack of refund of their deposit from six months ago and the police were called while the line just grew longer and longer. The front desk clerk was completely rattled, kept leaving the front desk and going into a back room and doing nothing for the people waiting.

I reserved a flight and a hotel through Expedia. I went to the airport the day of my flight and couldn't check in because the airline couldn't confirm my return flight. Due to an error on Expedia's end, they never sent in the flight to the airline so I wasn't able to board my flight. After two hours on the phone with Expedia I was finally able to get my refund for the flight. I later tried to get the refund for my hotel as well, and they would not communicate with me through email. They ignore emails, so after a week I posted on Twitter with my frustration and finally whoever runs the Twitter helped me sort of.

I booked a vacation from Seattle to Hawaii for my anniversary and for some reason the United flight got delayed. They were very courteous to inform me about the same and offered a callback for running the options. They mentioned to me that flight is delayed and they can look for another flight for United but another flight that is available is with Delta but to book from that I need to cancel my whole reservation and book again. So, 400$ for cancellation and whatever the new price I need to pay. That is 700$ more. So, a light delayed and to keep my plan I need to pay 1100$ while just 1 flight got delayed.

Believe the negative reviews. Expedia can be a quick way to reserve car/air/hotel stays, but they are anything but EXPEDIAnt if you need to cancel. Woe to the person who needs to cancel a hotel stay. Prepare yourself for hours on the phone. Both my parents and my wife have recently had to go through mini-nightmares to cancel hotel stays arranged through Expedia. Normally cancelling a hotel stay is very easy, but not with Expedia. We will never use them again.

Absolutely horrible company. Customer service sucks. I changed my flight booking and paid $225 and then called up like 20 mins later to change the reservation and was asked to pay extra 356 so a total of $581... which is **... pathetic play to buy tickets. Highly not recommendable... and the customer service is awful. Worst place to be. WORST AND SHAMEFUL.

I thought I had booked my motel directly with the motel. My credit card was charged $202.89 immediately upon booking. Upon check-in I learned this booking was through Expedia. Upon check-out I was given a paid-in-full bill for $146.12. This means that Expedia kept $56.77. Obviously I will never use Expedia again. In the future I will do my own research and call the motel of my choice directly. Expedia has a no-refund policy. All I can say is "buyer beware!"

I had to go through a mental distress because of my current booking with Expedia and will never recommend it. I was charged $626 for a flight + insurance when the same flight was available and my friend booked for $528. And when contacted them for their price back guaranteed if lower price found, they were like they have stopped that but will offer me some $50 coupon which I can refund in my next trip. I did not want that because I was never going to use Expedia nor recommend to anyone.

100% disappointed in service. You have lost a customer for life. I bought a $600 plane ticket with $50 extra for the cancellation service. My husband is currently deployed and we were scheduling his flight home for a 4 day leave before he leaves for 10 months! I not only spent hours being bounced around but also got zero dollars back including the cancellation policy I paid for as "serving your country" is not a valid reason but "losing your job is". When did unemployment rank higher than the men and women who protect us on a daily basis? The ones that leave their family, friends, and home for a year on end. I expected more from a large company. My last call I demanded to speak to a manager and was told no. Who tells a very upset customer no when they ask for a supervisor? Deployment is not easy, a little help would have been greatly appreciated. Instead the people within this company made a hard situation that much worse.

In July 2017, I purchased an all-inclusive (resort, meals, flight and ground transportation) honeymoon to St. Thomas for my daughter and future son-in-law. The trip was planned for 10/18/17 - 10/25/17. Unfortunately, hurricane Irma completely destroyed Sugar Bay Resort and was forced to cancel this trip and book another. Thank goodness I purchased travel insurance... WRONG! Let me just say I have spent at least 5 hours attempting to get a claim filed for a refund the original trip. None of the Expedia agents understand my issue; I have to repeat and explain several times. I was put on hold for about 1 hour total so the agent could discuss with the manager.

We booked an Alaskan cruise on Norwegian in August 2017. One of the extras that we got to choose was a 50.00 credit on each shore excursion. Prior to booking through Expedia I asked how we'd get this credit. I was told to take my receipt to the excursion desk on the ship. I then ordered my excursions thru Expedia and when we got on the ship, they didn't give us the 200.00 credit. Norwegian said I had to buy the excursions thru them. It didn't state this requirement in any of the documents. I spent a lot of time trying to make sure all of our paperwork was correct. I feel this was misleading and we should get the promised credit.

I had made a reservation for the Palms Place through Expedia. On arrival I was told there was no reservation. After showing my confirmation the hotel told me it was Expedia's problem. I went across the street to the Palms. Expedia said I demanded this. They lie. I am a doctor and the money is not the issue. This company is fraudulent. I have told everyone I know on social media to stay away from these clowns.

I booked a trip from the US to Cozumel Mexico with Expedia around Jan 2017, to travel for our honeymoon in Oct 2017. A month or so later Expedia called to say that my flight from Mexico City to Cozumel was canceled and there was nothing they could do about it. The representative was not helpful in any way. I ended up finding us another flight on the Expedia website. Around August Expedia called to say we were now returning to a different airport that we were flying out of. We would have to cab an hour back to our car. Now I am on the phone trying to reschedule our flight home because my husband is sick. I have been on the phone for 1 & 1/2 hours at international rates, waiting for the representative to get back to me. I have no idea if they even remember I am on the line.

I needed to cancel my accommodations through Expedia (which is who I booked through) and had extreme difficulty. I never got my refund, after spending 3 separate times on the phone with 3 different people. No one could help me. They ended up waiting too long until the hotel charged me for the room. I am disgusted with this company. I will NEVER book through them again. Do not use Expedia. They are crooks. And I am not against people who can't speak English, but no one can understand you on the phone... and vice/versa. It was an extremely frustrating experience and waste of time and money.

I am so extremely upset with the car rental experience! I booked a car rental through the Expedia website and booked this car rental for the weekend in order to attend my grandmother's funeral and I was charged $398.47 by Expedia! To be charged that type of money I thought that I would be getting a decent car rental; however that was not the case. As I landed at the airport and proceeded to the ground transportation it was unclear where I was to go to get picked up by the shuttle. I went to terminal B, after 5 minutes I called the car rental and was informed by an automated service I can wait at A11-13 or B11-13 and a shuttle would pick me up. I waited at B 11-13 for twenty minutes and no shuttle came to pick me up. I called the rental car again and talked to a live person who informed me I have to go to A11-13 in order to get the shuttle, but she could not direct me to where that location was located.

My daughter was in need of a room for the night, my wife booked a room in Clearlake Ca, so when my daughter got close she input the address to the hotel into her GPS to find that the roads to get there were closed, so she would have to take a detour, (though in reality the road was opened 3 days ago). The detour took her to a dirt road with a locked gate! (All of this is not Expedia's fault, I get that.) So she called the hotel and the very rude lady there said we would have to ask for a refund online (Expedia).

I booked the flight to see my grandchildren. I put in my name which is the same on my account. My email address has my last name in it and I paid for it with my own credit card. 2 years prior I made reservations for my grandson to come and see me. They picked up his name and applied to my ticket. They can't change the name or anything. So I'm out the money. After hours on hold they hung up on me. I have used Expedia for 8 years booking flights for my father and my grandkids and friends. My grandson was not the last person I booked. No excuses.

My friends and I have lost more than 7 hours trying to resolve an issue with Expedia which has yet to be resolved. We are a total of 8 people traveling from San Juan, Puerto Rico to Punta Cana, Dominican Republic for a bachelor party. Our original booking date for the flight and hotel package was for October 20, 2017 (Friday to Monday trip), but our flights were cancelled. We then proceeded to call Expedia to discuss our options for the package. The Expedia employees changed our flights to November 3, 2017 and told us that they were going to call the hotel to change the hotel dates. We later got an email that our flight schedule had changed yet again, and the new dates they gave us for the weekend trip was November 4, 2017 (Saturday to Tuesday trip). Expedia had told us that they would reach out to us in 24 - 48 hours, and this did not happen, so we decided to call again.

They should be ashamed of themselves!!! I can't believe Expedia is charging me over 4 thousand dollars for a trip I never even went on. I asked the representative to cancel and they never did, they Just made up some lie about having technical difficulties smh. Never again will I book my vacation with Expedia again. #verydisappointed

I spent 2 hours on the phone with their agents today to find out why no one had called me back regarding an issue with a booking I have. After 2 hours they realized that someone should call me. It took 2 hours of trying to understand what the problem is before we came back to the point of someone calling me. Ridiculous. All their agents can't understand what I want. Have to keep repeating before it makes sense to them.

I would rather not leave even 1 star. We booked one way flights home from our cruise. Itinerary number is **. This flight was on JetBlue from San Juan to Hartford Connecticut on 11/12. We booked August 5. Round trip tickets were $368.10 each plus we purchased the total protection plan for $44.00 total $736.20. On October 8, I received an email that my flight needed attention that my flight had been rescheduled for the next day 11/13. I called Expedia and was told my original flight was cancelled. I told them next day travel was not an option. They worked with JetBlue and rescheduled us for a later flight on 11/12. Great right?

Somehow another customer's reservation and loyalty points were added to my Expedia account. I contacted Expedia customer support via phone, web form and Facebook to have this resolved - it has been more than 2 weeks with no resolution or meaningful contact. Since then I have contacted Expedia at least 5 times requesting the other customer's data be removed from my account without resolution. As of today Expedia still cannot remove the other customer's data from my account, cannot tell me how this happened or how it will be prevented in the future. They also are unable to tell me if or when my data has been exposed to other customers.

I booked a Flight to go home Christmas after serving 30 years in the Marines and they had the flight leaving and returning in the wrong direction and wouldn't change it nor give me a refund! Unforgettable!

I booked a all inclusive package with Expedia on September 27th. I submitted a claim within 24 hours as per their instructions. The new price was 5,490.00 from 5,950.00. They wanted a screenshot of the new price, which was sent. They were suppose to get back to me within 72 hours and did not for a whole week. They decided they could not see the photo properly. They did not advise me, they just said I did not follow the rules. The rules were not clear whatsoever. It states, hotel details, and added etc, in their conditions. What is etc. Am I just to assume what they wanted??? I tried explaining this to the person. It was very difficult to understand, because they are from India. I spoke to a Safy and the supervisor's name was Jack. I was on the phone for over two hours. They were very rude and difficult to deal with. No consumer should have to put up getting scammed. We are seniors and do not appreciate Expedia's scam.

I was booking a hotel at last minute and always book through Hilton. Pulled up the hotel I wanted on my gps and hit call now since I was driving. They never answered "Hilton" which should have been my first clue. I asked if they had rooms available and he said, "Can you confirm the hotel you are calling?" He then said, "Yes, we have 1 room left for $154 and we can book it with your credit card." Asked him to use what was on file as I was driving and he said they don't keep record of it for security purposes... Again leading me to believe I was booking through Hilton.

I haven't even taken my trip yet and I'm already annoyed. When booking my flight initially I couldn't select any personal preferences - food restrictions or seats. Website would time out every time. Same deal all the way up to the flight. Meanwhile you can't make those changes directly with the airline because you've booked through Expedia so you're trapped. I was on the phone trying to explain my seat preferences for 4 different flights and was on the line for 40 minutes when the call disconnected as the representative who booked me in the wrong seats (after I explained, she explained to back, and I double explained to make sure we were on the same page) went to go back to the airline to book new seats. They ask you for your phone number to call back should the call be disconnected. They do not.

I have used Expedia for a number of trips. As long as you book properly on their website and go on the trip everything is fine. Just don't try to call them or talk to one of their "representatives." I recently booked a trip for my wife to Las Vegas. Unfortunately, Jennifer Lopez decided to cancel her show. The reason for the trip to begin with. Called three times to speak with Expedia. Each call lasted between 30 minutes to an hour. I had purchased trip cancellation insurance. The site only showed that I would be charged a rebooking fee and would receive an airline credit for a future flight. There was no option for the cancellation insurance.