Expedia Reviews

Tried for two days to book a family vacation through Expedia for Maui. Found hotel, flights, car online tried to book multiple times online, filling out information many times, only to end up in error. Called Expedia. They were glad to help, except the end result was thousands of dollars more. The excuse is, no longer available, prices went up... Yet when I continually try to book online, the price is pretty well the same, +/- a few $$ only. I feel they do this on purpose, so when you call they charge you thousands more, this is terrible and should not be allowed! Very frustrating. Also when I call they say they can't book car, hotel, flight together, car has to be separate. I don't understand, I can "book online" all 3, yet Expedia customer service cannot! Doesn't make sense!

Booked flights with them and when we came to get on the plane it cost us a further £230 to put 2 suitcases in the hold - no hold baggage included with their flights! They conceal this from you until you arrive at the airport so be very aware of booking anything with Expedia. Also no gluten free food on board and I am a coeliac... no food there or back. I would never use Expedia again!

Worst service I have ever experienced in my entire life. We booked a flight from London to Jeddah for 4 passengers which cost us £3180. We got to the airport 3 hrs prior to our flight, we were denied checking in as Alitalia airline agents said we need to have a transit visa to stop in Milan and Rome before getting to our Final destination which is Jeddah, Saudi Arabia. We phoned Expedia customer service team and was transferred from one department to another accumulating to around 3 hrs of phone conversations with their shift manager called Anthony and one other called Ejaz.

I booked an international flight and in the booking process, added flight insurance, mistakenly. Immediately, I realized I had trip insurance and did not need it, and contacted Expedia (difficult process just navigating to talk to a person), who said, "no problem," and she would reimburse the amount ($224), but it take 2 business cycles (months) for the reimbursement to show on my account. Wow, eh! Contacted them after trip and after 2 cycles (because the reimbursement was not showing), but told that there was no record, and transferred to a "supervisor" who would investigate and get back to me in 48 hours.

We ordered a car service for roundtrip pickup from SLC airport to our hotel via Expedia. The car service didn't show up and could not be reached by ourselves or by Expedia. Yet Expedia refused to issue us a refund. We spent an hour waiting around at the airport and roaming on our phones. We also spent more than 2 hours on the phone with Expedia (of our vacation time) and still Expedia refused to refund our payment. I am still in awe that a US organization can accept your money for a service, did not provide the service and still refuse to issue a refund. And this is happening in a developed country where there is consumer protection???

My sister passed away a couple days ago and my wife and I need to get from Arkansas to California for my sister's funeral services. We don't use credit cards so I put $1,300 in my checking account cash so I could purchase tickets from Expedia. I went online, pick my flights and went and put in my credit card information and hit confirm, about 5 seconds later a screen came up and said that my flight have been sold out press here go back and pick another flight. After I did that and hit confirm it said that my credit card information was not good.

I booked a travel online to Cancun and my name is hyphenated. The online didn't recognize the hyphenation and deleted it. When I called to ask them to correct it, they made it sounds as if that was my problem and want to charge me to make a change or contact the airline directly. I contact the airline and I am told to pay an additional $200 to correct a problem caused by Expedia. Keep in mind I am not changing the name, adding a different person or asking them to correct a problem that was clearly caused by their website. I don't want to have an issue getting on the plane if name is not exactly as it appears on my passport. BOOK elsewhere. Horrible!

I've already wasted a huge amount of time on this but I wanted to share. I booked on Expedia for flight and hotel. When I clicked to confirm, the site message was that I had possibly entered something incorrectly, so please correct and try again. Thinking it may be syntax or a hyphen, I tried 4 times. Eventually I used my wife's credit card and it went through.

I booked a room on Expedia. Noticed the hotel also charged my card for the room 50$ less than Expedia but a double charge. No customer service. You can't understand any of them on the phone. Said they would resolve and send an email, ya not happened. Will never use this website again for travel. Out over 375$.

So we book a flight and hotel to Orlando, Florida to enjoy our spring break and check out Disney World. We didn’t get a direct flight and our layover didn’t get us to Orlando until 12:30 am, the flights were smooth. When we were waiting for the layover we called our hotel to let them know we’d be showing up at 1:30 am because of the flight and they said it was fine and would still check us in, they were also able to confirm our reservation. So upon getting to the hotel we are checked in and our credit card information was taken down, we got our room keys and went up to the room. THERE WAS SOMEONE ALREADY SLEEPING IN OUR ROOM!!! We were double booked and the hotel didn’t have any other rooms. Now imagine a pregnant lady at 4 in the morning looking for a hotel from an entire day of waiting at airports and being on planes!!!

I was trying to book a flight from Athens to Greece on their site and kept getting an error message saying the flight could not be booked and try again in a few minutes. I did so for over two hours. I called their customer service, got someone who didn't speak English and when they said they were receiving the same message, they tried to put me on another, more expensive flight. I said this was unacceptable, that I can still see the flight I want for the price I want online no matter how many times I refresh and asked to speak to a manager and they HUNG UP ON ME. I will take my business elsewhere. Don't waste your time with this pathetic booking site.

I was booking a flight through Expedia app. During the process it refreshed and said the price had gone up. I clicked continue and then it told me it could not process my credit card. When I checked my credit card it had already charged me for the two tickets and charged me 8 different times for the booking fee. When I called my credit card company they said I had to speak with Expedia because the charges were still pending. I called Expedia and the Supervisor on duty said, "I am so sorry we see this frequently with the app when the AIRLINE ups its prices." Really the AIRLINE! He recommend I use a different site to book my flight so I don't have this happen in the future.

Requested, a scenic view hotel room at Talking Stick Resort. Received a parking garage view, room. I was never notified of the change. I received a real runaround, when trying to rectify the situation. On day 6 of stay, and still no satisfaction. The hotel has been very nice, about this. They said, the third party (Expedia) made the change. It seems to me, that if changes are made, I should be notified, and/or compensated.

Nothing but a company of ill trained customer service reps who try to placate you with lies. Book with Confidence guarantee is totally worthless. Pack your sleeping bag as they will leave you high and dry. They screw the guest and screw the homeowner. Avoid them as a homeowner and look through their listings and find the homeowner outside of them - you might actually have a place to stay.

Went online and booked through Expedia.com and had a horrible experience. I noticed when I received my confirmation email it was not for the date that I requested, I immediately called customer service and was told they could not change it for the correct night and that I would lose all my money because there was no manager at the hotel to approve it. They said it would prob be until Monday when they would be there but they would not refund nor change my date. It was the worst customer service ever.

I usually booked using Trivago app, but didn't noticed that I was redirected to Expedia. I booked my hotel the same day as my check in. The app immediately processed my booking and paid thru credit card. I hurriedly headed to the hotel for the hope that I will be rested from a long travel but to my surprise the hotel was fully booked already. I am still waiting for Expedia to refund my payment in a 15% hope that they will do it really after reading all the reviews from previous customers.

I had booked a hotel in Mexico at Kore Tulum Retreat and Spa Resort through Expedia to meet some of our friends. I realized I booked the wrong hotel and tried to cancel right away. I contacted Expedia letting them know and stated that they’ll contact the hotel, only for them to tell me that it was non-refundable. Again, I called later that day, after I realized that it hasn’t even been 24 hours since the booking and again I received the same answer. I called the hotel and was told they didn’t even have me or my room on file so I could cancel through them it would have to be through Expedia.

Do NOT book a flight or trip through this reservation company!!! Though some airline fares may be $25 or so less than the actual airlines, if you need to change your trip, you are not able to cancel or change your reservation at Expedia without losing most of the cost of your fare. In my situation, my flight ticket was issued through American Airlines via Expedia at a cost of $495 to and from Boston to Phoenix. Looking at American Airlines web page today, their fare is $530. The $495 fare with Expedia was so restrictive (that I didn't realize until after booking and receiving all the travel restrictions by Expedia), that I could only have one carry on bag for under the seat (not above the overhead bin) and I also had to pay in excess of $25 for any bag checked.

I purchased a hotel flight package to Cancun for myself and 2 children with Expedia. The morning of departure 3/21/18 the flight was canceled due to a snowstorm. Spirit Airlines refunded my money immediately. After three phone calls and 4 hours later, Expedia told me the hotel would not refund my $1300 and I only had 10 days to use the reservation credit. I explained that there were no flights going to Cancun in the next 48 hours. I had to go back to work and my children had to return to college on Monday. In desperation I asked them to move the reservation to the following day in hopes a flight would become available. I was then told that they could do that but I could no longer have my original 375 sq ft room and the only option left was a 1287 square foot room for $700 a night.

Expedia is AWFUL! I booked a flight reservation through them in January. In February, the airline (American) drastically changed the return flight. I contacted American to request a return flight change. I was told I needed to contact Expedia to make the change but any change fees would be waived because the airlines changed the time significantly. I was on and off the call with American within 5 minutes.

Going on my 1st true vacation, my friend and I have been planning since the summer. Mistake #1 online travel sites (Expedia), we used Expedia to book a package deal flight, hotel and pick-up. We sat down to book our departure for March 17th and return on March 21st. Because of a prior engagement the evening of March 21st. We received our itinerary and yes, it my fault for not reading all the way through it. I only read the departure date and time from Dallas, TX. and the hotel that we were in for our five days. Even upon arrival Maria the hotel representative stated that we will be lodging with them for five (5) day until Wednesday, March 21st. We said "Yes"!

Horrible! Horrible! Horrible! I bought a bundle deal from the airline and the hotel cancelled our reservation due to the hurricane at the destination location. After spending hours on call with Expedia, they gave us flight credit for the flight cancellation which had to be done as hotel closed down. For using the flight credit, I have spent hours with Expedia on call (6 hours over 1 week now and still issue not resolved) to use my flight credit for another flight. They say they have issued the flight but Jet Blue says that the payment hasn't gone through. Then Expedia reissued the ticket and even a week after that I cant find my itinerary on Jet Blue which is showing me internal error on entering the details.

Wow: Incredible lack of respect for your CUSTOMERS TO WIT: CALLED TO GET QUESTIONS ANSWERED. 1-What is view of Cordis Hotel in Hong Kong. What dates the said. A real intellect. Do they move the view according to date? I asked for a supervisor. I’m curious so I’m still on the phone. It is now 25 minutes since your genius was connecting me. I have 2 more questions but I have to catch a plane next Thursday so I haven’t the time to deal with you. Are you really in business??

I booked my flight hotel and car rental through Expedia many times. This experience is the worse... The reviews on their site was misconceiving. The hotel was musty and had mold in the bathroom. I was overcharged collision coverage for a 1 day rental and was told their system cannot do refunds by their customer service Reps Eric and Nikki. They were both rigid and robotic repeating the same policy over and over regarding no refund because I already used the car. I WILL NEVER USE THIS SERVICE AGAIN!!!

First I spent three days searching out a decent hotel that had a nice indoor pool because I was bringing two children and staying for three days (for my grandfather's funeral) so we needed entertainment for the kids during off times. I booked through Expedia at Days Inn in Harrisonburg. When we arrived, the hotel was falling apart... the elevators were downright scary... the hallways were something from a horror film, the man running the place was hardly able to speak English and certainly not the friendliest, and to top it off... THE POOL WAS CLOSED FOR PAINTING for the length of our stay. Of course this was never mentioned when I booked it.

I scheduled a trip for Dec 2017 and during the booking purchased travel insurance. Things came up and I was forced to cancel that trip. I was told by the Expedia representative that when I called back to reschedule, I would be given my refund of $200 per passenger (4), totaling $800. I called back this year to schedule a new trip. I asked the rep at that time about the refund of the $800. She told me it would be processed and should be paid in approximately 10 days. 3 weeks went by and no refund.

I rented a car from Expedia to be picked up in Istanbul on December 27th. Expedia sent a pickup location that did not exist. In fact, the "rental shop" had never rented cars in the past and never heard about Expedia. I contacted Expedia customer service to figure out next steps and how does a company like Expedia send false information on purchase. To my surprise this turned out to be the most excruciating customer experience. I had to call 3 times with a total time of ~2hours and with no result. The customer service would put me on hold and/or tell me that they will call me back but never did. I had to take a long taxi ride back to the airport on my own accord and rent another car. This cost me hundreds of dollars in phone bills and taxi ride. The false information from Expedia put me in a potentially dangerous situation as I was directed to a sketchy part of Istanbul with my entire luggage and with very little options.

On 3/7/2018 I went to Expedia website and was looking and researching some prices and deals. I inadvertent by mistake pressed a wrong button I was logged in. I went to buy some groceries and when I came back 2 hours later I noticed an email from Expedia. Right away I called the Hotel and Expedia and explained to them my mistake. I told them it happen 2 hours ago. It was an error on my side. But they didn't want to Help me. I explained again to them that it was a mistake pressed the wrong button and since I was logged in after checking the email I realized an error. I explained to them it happened in short period of 2 hours and not 3 days later.

NEVER book a package deal with Expedia. Me? I won't book with this terribly unprofesional group of amateurs ever again. I lost about $1200 that will never be reimbursed. The cost of a lawyer is too much. If I can save you thousand and lots of aggravation, skip Expedia and book another carrier.

I bought two all inclusive vacation tickets for me and my sister to visit Aruba for our birthdays. My sister got sick two weeks before the departure and was hospitalized, with blood clots in her leg so the doctor advised her not to travel for a month. I called Expedia and explained the situation and asked if we could travel at a later date, they refused to reschedule us or even give us a refund or anything. They claim the tickets are none refundable and the hotel is none refundable.

Ok. I made a mistake. But the mistake I made is totally due to shady practices by Expedia. What happened: I ended up booking a hotel for *four* times as much money as I expected to pay. How? I first went to Expedia to look for hotels in Phoenix, where I was going for my birthday. I was supposed to go with someone who canceled at the last minute, so I was in a rush to book. I looked up hotels by review rating, and zoomed in on an area of downtown. This is a new city. I had to look up where I would be staying, and get a sense for the neighborhood. So I go to Google maps. I check out the neighborhood in Google Maps, and it looks great. It's right on the light rail, and since I don't plan on renting a car, I think I scored. I go back to Expedia.

I booked a trip from the US to Brazil with Expedia and got a message suggesting a protection plan, since unexpected things happen and they would cover me. It was a simple opt-in box. There was probably a link to terms and conditions, but not noticeable and not clear enough to the point I couldn't see it. Well, I had to change my flight because of visa issues and that's when I found out about the conditions: only in case of death/health or legal problems. The "protection" plan itself is very limited, yet communicated with such a misleading message that it gets close to a scam practice. Legally, they are right, because the T&Cs mention it, although it is not made clear to customers. Expedia is legally correct, but under very sneaky, cheap, reckless practices. Not reliable at all. Plus, there are better websites to get deals, including Kayak.com.

(This was the only Hotel close to the Venue with 1 room left at this price). I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I it didn't apply so disregard (?). I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.

We had a flight to the Bahamas planned for March 7 which due to a Nor'easter was canceled on March 6 by JetBlue. I called Expedia to try to move my flight to another day or airline. With no luck. I wasted over 2 hours total with 2 different reps. They offered me a credit for the flights but to keep the return flight it was going to cost me 250 additional because to get the credit. The return flight would have to be rebooked. I left the plans as is. I got a flight that day to Virginia to North Carolina and the next day to the Bahamas. Thanks to American Airlines.

I used Expedia to rent a car in Tampa and was quoted $306.41 for rental including taxes etc. When we returned the car to FOX RENTAL, they had charged us $549.32 listing out numerous charges not even close to the quote. We expected to pay additional for full tank of gas plus $306.41. I called Expedia hoping for quick resolution and they said they could only go thru charges but the $549.32 for a compact car for 6 days was what we would pay. I rent cars for business on regular basis as well as leisure and have never had a quote that was not met. I will now be fighting this charge with Expedia thru my credit card. I have all the emailed communications showing the receipt and guaranteed quote. I would never use Expedia or FOX Rental again!

I originally ordered 2 tickets online. This was fine. The issues began when I called Expedia asking a very specific question, "Is there another seat available on the plane I could purchase?" The support staff on the other end clearly did not understand me and I had to repeat myself about half a dozen times; finally, I was told that, yes, there is another ticket on the plane. Great, so I purchased the ticket over the phone. Fast forward 2 weeks and I had to call them once more to alter my booking. I found out that the extra ticket was purchased for an entirely different flight! The person on the phone said he would look into it, put me on hold, and our call dropped. I received no callback.

We booked our flight and hotel reservations 4 months in advance. We got to the airport in Dallas we were not told of any changes on Interjet. We stopped in Mexico City. No changes were mentioned.When we were to leave Mexico City no notification was given to us that they had moved our flight four hours before the departure time. Expedia does not tell you your notifications and they’re very difficult to communicate with. Interjet says Expedia has the notifications and needs to forward them. Of course Expedia says it’s the airline's fault. Expedia’s phone center is out of the Philippines - they are not well trained and put you on hold forever. I’m out $300 because I had to buy a flight on another airline. I’ll never use Expedia again! Be forewarned!!!

Visited the Econo Lodge Inn & Suites in January to rent rooms for business and meeting. The place was a dump. The lobby and chairs was so nasty, you would be afraid to sit on them. Website is misleading.

I booked a return trip to Mexico City via Vancouver with Expedia. The Canadian portions were on WestJet and the Mexican ones on Aeromexico. Next time I would booked directly with an airline. Live and learn. After paying and receiving a confirmation from Expedia, they called to tell me the return flight home from Vancouver was not available. I agreed to another flight and Expedia reissued the e-ticket and said the flights were confirmed. I arrived at the airport to start my trip 3 hours early and WestJet could not check me in. Apparently Expedia changed the itinerary but did not change the e-ticket. That meant we could not get boarding passes - even for the first leg of our flight!

I booked the Hilton hotel at the Toronto airport for one night's stay. Unfortunately, I had to cancel. I cancelled the booking, but then my computer got a virus and ate all the emails. I had no proof of cancelling but I know I did. They will not refund me my money. Never use Expedia or stay at Hiltons.

The worst experience ever. The guy cancelled my flight and said it was fine because nothing has been credited on my card. I said that I've received a notification from my bank saying that 600 Euros have been credited on my card, the guy just answered "No it's not true, just send a copy of your bank to us and we'll give the money back". I've been e-mailing and since then they're saying I'm reaching the wrong customer service, that I should call in France and start all over again. ARE YOU FREAKING SERIOUS EXPEDIA?

I booked a flight to India through Expedia and when I was returning back I wasn't allowed to board in because I was having 2 stays in Europe and they said I need transit visa. I called Expedia, they cancelled my flight and asked me to pay $2500 for flight change, like seriously. When I looked online same flight was for $1150. It's a garbage site, never shop through them. Made me to sit 12 hours at the India airport and then had to pay for another ticket. Expedia didn't listen to my problem at all, they kept on hanging the phone. Such a horrible experience.

Booked a flight through Expedia with an upgrade - upgrade was only on the shortest leg of my flight. When I tried to remedy they told me it was my fault using a magic “tool” they had that could see exactly what I saw and did the day I booked my flight (over a month prior). Couldn’t help me from there but assured me they wouldn’t cancel my current flight that I already paid for. Horrible Horrible Horrible. Of course your tool said I was at fault... why wouldn’t it?

Expedia works when everything works - but if there is an issue, then good luck. I got screwed last year, but I didn't learn my lesson then. This time my daughter's flight got cancelled due to weather, but when I called Expedia, instead of addressing the issue immediately, they put me on hold and the hold was on for 90 minutes. I am not joking. We purchased insurance, but it looks like when if the outbound is cancelled by the airline, Expedia will not change the inbound without a fee or return full credit - so the insurance is also useless. If you are 100% sure everything is going to go fine, then go with Expedia, otherwise please find an alternate.

Expedia really screwed up my stay in this hotel and ruining my whole stay. Their hotel staff double the agony. Expedia customer service had book me for wrong days and changing the reservation took an hour plus half standing and talking to Expedia on phone back and forth for the screw up. Expedia should send me my money back, coupons or free next time different hotel stay for this agony. Also without asking used my points to corrected the stay with Best Western Hotel on 4191 try 1 Princeton Junction, NJ. I have a scar on this issue with Expedia. OMG terrible support and not nearly an American standards as far as their customer service. Very poor and I will not recommend anyone to book this hotel with Expedia any more. Enough for me with this worst days of staying there. I finally decided to stay with my friend for the second day and just arrived to checked out.

Travel insurance is not withheld - We knew we had a high likelihood we would need to cancel or change our plans, so bought the travel insurance. We are now having to change plans and they will not allow us to cancel our trip with the Travel insurance. So we are losing out on the cost of the hotel. In the future we will use other sites that truly honor their Travel insurance.

I booked a car rental through Expedia online for Amman, Jordan for 12/25-29 2017. Expedia used U-Save Rental. Landed at 10:00 pm - they gave me a car with gas below the reserve level & never told me about it. My family (4 of us, self, wife, teenage daughter and son) were stuck in the middle of nowhere in a unfamilar country with no gas. When we called the rental agent - he said: "oh yes you need to put gas - I forgot". Real lucky for us we were able to roll in neutral gear and found a gas station where we had to push the car to the pump aided by the pump attendant.

Purchased a vacation package to China 3 months in advance and paid for the travel insurance but when we called to try to cancel our trip we were told we never purchased the insurance so our trip could not be canceled. The itinerary they sent does not match the amount that was taken from our bank account which DOES INCLUDE the travel insurance but according to Expedia they have no record of the purchase.

I had $895 credit with Expedia. I wanted to use the credit to buy a return ticket. I was on the phone for 55 minutes to find out the following; $99 charge for changing flights - when the flights had been canceled! Difference in price was quoted as $734.81 on top of the $895 credit I had. I looked at the Expedia website and they had the same flights for $753.12! i.e. a total of more than $1730 for flights they were advertising for $753.12. How is this possible! I asked to speak to their supervisor and they refused. I have emailed them over 12 times now asking for assistance with this. They ring late at night even though I ask them to call am. They are not interested in resolving this. They only want to make money. Do not use them. You will be ripped off! This company is a ripoff and not to be trusted or used! You will regret it.

No longer using this site. Their outsourced customer service is horrible. Better to contact the hotel yourself and the airline. Once you book on Expedia, you are screwed, any changes require full cancellation then rebooking. I've had it.

I booked what I thought was a great deal through the site for my vacation 4 months away. The booking stated 1 night deposit to hold. Upon checkout I verified this several times. When I paid and checked my bank THEY TOOK THE ENTIRE RATE. When I called they told me to contact the hotel. The hotel tells me to contact customer service through Choice Hotels. I call customer service and they state to contact Expedia. Expedia confirmed its to be 1 night rate only. I get nothing but a run around going back and forth between this lying company and the hotel getting nowhere.

Spent a couple of days looking for "deals" for a Las Vegas trip for my small business. I finally end up on Expedia's page. I'm not even sure how I got there. I find flights and a hotel that works for me at a good price. I choose the room type I want and the flights. End up with one flight from Spirit and one from United. I click for restrictions and see that Spirit charges for carry on luggage and that I am only allowed a small personal item. No problem. I'll travel light. United also charges but I have a United card, so the bag will be free (or so I think).

They charged my card for a rental car I didn't pick up. When I contacted them, after being on the phone for 45 minutes while they contacted the rental car company to verify. OF course they found out that I didn't pick up the car and promised a full refund. The refund never came. So I called them AGAIN. Again on the phone for 45 minutes again while they contacted the rental car company. Again a promised refund... again nothing. AGAIN I called and again was put on hold for 45 minutes. When I asked to speak to a supervisor, I WAS PUT ON HOLD AGAIN FOR 45 minutes! STILL NO REFUND. Expedia is not worth the 5 dollar savings for travel. They have no problem pulling the money out but never refund!

VERY DISAPPOINTED that Expedia was UNWILLING to accommodate a change of dates on our London trip to accommodate my mother-in-law's chemo treatment who is traveling with us. EVERY OTHER VENDOR (Delta, Princess Cruise Lines, and the tours) have worked with us and actually the cruise ended up cheaper except EXPEDIA and the Park PLAZA Hotel at Westminster. I will never use Expedia again!

I booked a flight from Memphis, TN to Charlotte, NC and I clicked on a direct flight. I paid and then it gave me the confirmation, it had a flight to Atlanta, GA and to Charlotte that got in at 11:30pm. I called 3 or 4 times and got the runaround. I called back the next day and someone named Mike said that since I called within 24 hours I could cancel the flight and get a full refund. When I got my confirmation email, they held $104.00 back. I called and was told that this was SOP!! This company does not know what is going on and they do not care about customers. I will never do business with them again!! If you do, look out!!

I booked a room for 3-3-18 to Lumiere Casino and Hotel in St Louis, MO on Expedia's site. When I arrived at the hotel, I gave the person at the front desk my itinerary, they could not find my reservation which I booked more than 30 days prior to my planned stay. I contacted Expedia by phone with the itinerary number I had and they informed me that I had booked a room at the Casino Queen in East St Louis, Illinois. I ended up having to stay in the Casino Queen because all other hotels in the area were fully booked. After many conversations with customer service agents that I could hardly understand, I finally gave up trying to get my money back, very disappointed and angry with Expedia's lack of customer service.

I booked a hotel for one night and immediately after booking my plans changed and I instantly called. The operator in the Philippines said they will talk to the hotel and will write me about the outcome. I have heard nothing in the affirmative or the negative. Customer service takes so much time and is terrible. They don't care about their customers. Nobody has any authority to do anything. I tried to cancel within the hour at 3:30 PM EST, check-in time is at 6:00 PM EST. I am out $150. I will NEVER book Expedia again. We have to vote on this company without dollars. After being a loyal customer from whenever they started, Goodbye Expedia! You can keep my money but if you continue to act without regard to your customers and not follow up with your promises, your reputation will be mud.

Used Expedia to book hotel rooms on the way to and from a visit to family. First reservation made for one night I got charged by Expedia and also charged by the hotel. Expedia says they spoke with the hotel and the hotel had a glitch and will refund my money. On the return trip my requested date got screwed up and was for a week out. Expedia called the hotel and, in front of me, the hotel staff said they would not charge for the change. Official rules did say not refundable. Expedia staff said something about a $15 charge from Expedia for the change.

We 1st had an issue with an incorrect name on the ticket, Expedia tried blaming it on the airline and tried telling us we have to go through them, then said there's nothing we can do, we had to pay 450.00 to correct. The airline was adamant that we had to go through Expedia. Finally 3 wks later the mess was figured out and corrected. We then called to confirm our shuttle with the resort, were told we had to go through Expedia. Expedia called to book, said it was booked, gave a confirmation number.

Booked a hotel/flight for 2 to travel overseas. Two days after my booking I received an email from Expedia stating that they can't confirm my flight and to contact them. After getting on the phone with an agent I am told that the airline is fully booked and won't accept my flight reservation. However, I can pay additional $400 to get on a different flight (as if) or they can give me a refund I can rebook myself (the price went up significantly in the last two days so no) or I can get on a flight where it will take me 24 hours to reach my destination and I would have to sleep at the airport an entire night to return to Los Angeles (the destination is 8 hours away from me).

I booked SuperShuttle in Houston thru Expedia for a January trip. When I arrived at the airport they did not show up. I called Expedia and they said the cancellation policy period was passed. DUH! I didn't know they weren't going to show up. That was on 1/12/2018. I then disputed the charge on my credit card. Today I find out that the charge was reapplied. Was on the phone with Expedia again today for almost an hour. She said I needed to go direct to SuperShuttle for a refund. They don't answer their phone and it needs to be done online. I asked the supervisor at Expedia to call them and get it resolved as they are partners in business. She said she couldn't. I asked for her manager and she said she was at the top. Poor customer service!!

We purchased a package for 3 people from Lisbon to Barcelona. All was fine on the way to there. However, when it was time to come back, we couldn't check in to our flight. Call the airline and they said the flight had already left. The return was on 12/28. We had to buy a much more expensive one-way ticket for the same day to get back to Lisbon. Expedia never responded to our emails. Expedia declined to refund our money. This was only a continuation to the fact that they made a mistake with one of our tickets to Lisbon and we had to pay $50 for a name change. I used Expedia many times in the past. I will no longer use them again. SAVE YOUR MONEY!

I happen to book a reservation, but when I submit it, it was for a different date than the one I choose. Also I tried to cancel it, and they been really given me a hard way to go. That's after getting a cancellation number and account number for Red Roof. They still act like they could not put my money back on to my account. That's after I had them on the phone with the representative at Red Roof. It's been a power outage in the area. After explaining all of that and having the representative from Red Roof speak with them over the phone it is still a big problem with refunding my money back. On top of the area having a power outage. It is not fair and it's not right. They should of known better, knowing that it has been bad weather in multiple places. They are a ripoff. If I could give them a negative rating I would, never again!

I miss my flight so they cancelled my tickets, all four of them -to my destination and back. Expedia will bend over backwards to figure out how to keep your money. It's a very dishonest company and please try another company other than this - you will be sorry. One star is being too kind and if I had my opportunity I'd punch that s.o.b. r in the ** nose. How dare you cancel my tickets and keep my money.

I recently tried to change a wrong name on a flight ticket. The first telephone operator told me I couldn’t and I should cancel the flight. On hearing this I contacted the airline who said I could do it but would need to go through Expedia. I telephoned Expedia and the second operator told me she would make the request and get back to me... I heard nothing. Called again and was told it would be escalated. Heard nothing... over 12 hours had passed. Called Expedia who advised me that it couldn’t be done and I would have to cancel. Explained again that airline had said I could. Was told it would be escalated. Received email at one midnight the night before I was due to fly requesting copy of passport. Passport sent and acknowledged. No further contact received.

Booked a trip including airfare, hotel and insurance but had to cancel due to hospital admission. Got refund of airfare but hotel was non-refundable and then decided to claim insurance for copay medical expenses. Followed Expedia insurance link (on electronic confirmation of purchase) and was directed to insurance company which stated process and copious documents required - these were done and submitted.

Following booking flights I was told I have additional discounts while booking hotels in the town I am visiting. This is not true. The same per night price is available across the website. The telephone customer service representative never spoke truth. Gave roundabout answers for the misleading promises. Finally promised to give $50 credit but then said it's not in her capacity. Supposedly transferred to another agent and kept on hold for more than 15mins. No one to take the call.

I made a reservation through Expedia.com, the very next day I canceled the reservation...more than 9 days in advance of the date I would have went to the hotel. Expedia then prompted me to a page with a confirmation of my cancellation so I went on with my life. The day after I would have traveled to New Orleans I got a survey from Expedia asking me to rate my stay. I then pulled up my account and noticed my reservation had never been cancelled. Long story short, after more than 3 hours on the phone with them over 2 different occasions, I was still charged the full amount for the reservation and they claim it was my fault.

My daughter is going through Leukemia and when we found out I had to cancel my flight the day before. I purchased the insurance and still didn’t get my funds back, even with paperwork including physician's diagnosis. Never again. Expedia has the worst Customer service.

I hate I have to give them 1 Star! After this years heart attack, defibrillator put in and approval from Doctor to fly with good heart care, my daughter and I decided to plan a mom & daughters vacation. We decided to take a short, inexpensive vacation. We got online as lots of time before we’re able to find good vacations at good rates. But this time with Expedia, only to regret this decision! But when we tried online to purchase the price went up during booking. So I called the agent asked regarding this issue. She assured me I would get the first cost and offered booking it for me, I told her we would just finish ourselves. She said to hurry it’s almost sold out and I needed to book with her.

The price of the hotel was reasonable, the location in New York City was absolutely the best! The staff at the hotel were friendly and helpful in navigating us around the city and explained how to find the nearest subway, pizza restaurant, bagel deli, etc. They also upgraded us to a suite when we arrived, which was so great!

I have look at the other site. Priceline, Kayak, Orbitz and a few others. The one I use in comment, I get the pops up and have to look at each one for the best price. It is not easy to look at. Have heard from others to try Hotel or Trivago. Expedia has always been there for us with any problems. Though, one time, they need to leave out the one star.

I booked a hotel on Expedia. Later I realized I was not credited any Expedia points (the only reason I book with Expedia, which I dislike to begin with). It turns out they had redirected me to Expedia.ca without alerting me, or my consent, and my booking was made there. I contacted customer support, they refused to credit me for the booking on either website - and then stopped responding to support requests. I strongly advise you avoid any dealings with Expedia.

I have canceled a flight and hotel reservations via website and application on my phone which processed the outbound and not the inbound flight. The protection purchased was for medical issues only. I had to call to have my flight canceled at that point. I spent two hours on the phone and still lost my funds. Their web application sucks and defeats the purpose. Why do I have to speak to someone in India who can’t even communicate effectively with me. Their communication and customers service is less to be desired... they have lost my business.

Expedia - account being hacked, I called and explained the situation, but was flatly denied a cancellation of flights, at a ridiculous cost of approx. USD 5300. We had to block the card, visit with the police and start a time-consuming procedure. Because of a number of stupid details, we were suggested that some corrupt people at the call center abuse their authorizations in order to enrich themselves. That could explain why so many consumers on the internet complain of not being heard: insiders don't want this pyramid to crumble.

Rental car office told me that the insurance coverage was insufficient so the rental car arrangements were incomplete, had to be redone and incurred extra cost as a result to correct the matter. Terrible!

After booking by mistake to that place I cancel within a minute and receive an email that confirm my cancellation without penalty, it was a lie and after 2 months I still did not receive my refund of 300$ and that is a lot of money, understand that I did cancel after 1 minute and receive confirmation of my cancellation but still Expedia kept the money pretending that they send me a refund and it's not true. They never produce any proof even after 10 emails asking for a proof of refund. They just stop answering me and never refund me, they keep the money. I never ever had a problem with hotels reservation in my life and Expedia has stole my money from me. The most despicable hotel management I have ever encountered in my life. Stay away it will be better for you, Expedia cannot be trust with your credit card. They just steal from their clients.

Very unhappy with Expedia customer services, I have used Expedia for many years and never needed to use customer services until now. I booked 2 flights via my gold membership which is registered in Australia and Expedia have charged me in USA $ which makes the flight much more expensive. When I approached customer services they would not take responsibility for the problem and passed me from pillar to post. I feel really let down with an organisation so big they should have a good customer services in place. Beware when you receive emails from Expedia as they send them from America instead of your own country which means the costing are totally unrealistic and end up costing a lot more when it's converted. Need I say I won't be booking with them anymore and will certainly not recommend them.

I don't normally fly but because of a death, I had to get to my destination in a hurry. By using Expedia I was able to get the flight I needed at a very reduced cost. Went very smooth.

What a waste of $$$. Paid for trip ins. $28 because I have a 92 yr old Dad with dementia. Had to cancel my plans, so called to get my ticket refunded. Sure, it will cost you $150!!! WTF is the ins. for? Oh and so I called JetBlue. Found out that they don't get paid unless and until I fly. And because I am not flying, guess who gets the $150? Not Jet Blue but Expedia. So I am out $178 because I believed their BS about buying ins. in case I couldn't use my tickets. Nice scam Expedia!!! I will never use you again...

The site is easy to use and offers plenty of options. The rewards program lets you earn free nights or reduced nights. The few times that I have had to cancel have not been problematic.

Expedia notoriously publish low rates at Hotels where there is ongoing construction, renovation or a remediation issue at the site; or, there may be an ongoing construction adjacent to the immediate area where it may be problematic to access or entry to the hotel. THEY NEVER INFORM THE CUSTOMER OR MEMBER. Thus, reason for rates being suspiciously low, in some cases. The other problem with Expedia is, during peak season, they always email you with "teaser rates." When you respond to their advertised low rates, they literally switch to a much higher rate than what their link advertises. So buyer beware with Expedia's "Bait-and-Switch" tactics, particularly during hotel "PEAK SEASON ONLY." Expedia is only useful during "off-peak" season. It's better to book directly with the hotel during peak season. But, remember to always do a little homework to find out why an advertised rate might be unusually low.

Expedia was not a place to go for savings on travel, I found that going to the actual airline had a better price and it was much easier to make your reservations at their website. I could make reservations for a car and hotel at a discounted price as well.

Booked a vacation for our family of 5 to Punta Cana. We went last year to a different resort and stayed in a family suite which was perfect. The room had 2 rooms. One with a King Bed and another with 2 Twin beds. When I called this year I told the agent that I had heard of the family suite at the Royalton and asked her if it had a King bed and 2 Twin beds and she said it did. It should go without being said that everyone should have a bed to sleep on. However, after I booked the room I found out that the family suites only have 1 bed and a sofa bed.

On January 27 we flew to Costa Rica for a family vacation (11 including 5 children). We had rented a van through Expedia at Payless. I had called Payless a few days in advance to confirm that our flight did not arrive until 9:30 pm. They adjusted our reservation and confirmed there would be no problem. When we arrived in San Jose we proceeded to the rental car desk. There was no one there. The other rental car agencies were all open and dealing with customers who had arrived on our flight from Toronto.

Had to wait for room and then it was out of hot water. Told us it would be back on in a few minutes. NOT. The place was dirty and the desk clerk was very rude.

I reserved a hotel by mistake. Expedia states that I have 24 hours for free cancellation. I tried to cancel an hour after the reservation was made to cancel with a full refund. It was a hotel stay with Downtown Clarion Hotel Anchorage for two days. After waiting two days from Expedia, they state that they will not refund my money. They said the Hotel’s policy is not to give a full refund. I am very upset. I’m a single mom and every bit of money I save is very important to us. There is no reason I should be ripped-off. The hotel will easily have someone rebook the same room on the same dates because it is the Iditarod. The Clarion Hotel is taking advantage of people like me and taking their hard earned money. And Expedia is lying about saying we have “24 hours to cancel for a full refund”. This is wrong. Please investigate how corrupt these companies are becoming. Please help us.

I am a volunteer U-14 girl's volleyball coach. I booked 12 tickets to this year's Nationals with Expedia (on WestJet). Then I was unable to secure a spot at the Nationals. I called to try to cancel my itinerary. WestJet informed me that they would cancel/refund my tickets but that since I went through Expedia, it was up to them. Expedia refused to refund and claimed that it was WestJet policy. It went back and forth like this for 2 weeks until I gave up. Pls note that everyone else on our team (and parents) that booked directly with WestJet was fully refunded.

I reserved 2 nights at Days Inn, 6 landings Dr, Harmarville, PA through Expedia.com. I paid $140.00 for 2 nights. My daughter and I checked in 2/13 at 7:30 pm. At 9:10 pm we were in bed, a bug crawled on her face and she started screaming. We got dressed, gathers our belongings and checked out at 9:20 pm same night. Hotel refused my refund. Expedia would only give me $88.20 in refund, told me I’d have to get the rest of the refund from the hotel, which has also told me it has to come from Expedia again. Expedia refused repeatedly to let me post my review on their website. I guess it’s because of the picture of the bug? Of course there is No one to speak to at Expedia as to what is wrong with the review. I posted relevant truthful information.

While this post about my experience will likely not help me - it may assist other travellers. Please note: EXPEDIA is not the only company behaving less than honest - I also booked with AGODA, BOOKING.com, OneTravel - reservations made with these companies are described below. As you can see I booked several segments of my holiday through Expedia, and only chose another option when you couldn't provide what I needed. This makes what happened even more disappointing. I did not know just how much I overpaid for the room at the Privilege Hotel, until after I checked in and saw mostly young people and even a backpacker staying here. Then I checked and learned that I overpaid by 20% - this is just WRONG.

I used to trust Expedia as a reliable honest broker. Never more. I made a reservation for $1340 from my tablet. The next day I printed my itinerary and I noticed that I was billed $1705 for this reservation. Checking the price for this flight on the web again I still saw again $1340. I called the customer care asking how this had happened. They could not explain, just stated that sometimes the prices change. Fortunately, this was within 24 hours cancellation period so I canceled it. In email they stated that it may takes 2 billing cycles to post the refund on my bank statement.

My wife usually makes all travel arrangements thru Expedia. And I am her husband Jesse that's commenting on our Xmas trip to the BELLAGIO Casino/hotel and here are some of my personal comments. The rooms have no ADA accommodation i.e. lavatories are kitchen heights making it difficult to reach, nor do that have grab bars in the showers. The floors are beautiful but extremely dangerous for older people like myself being 79 years old. Bellagio is the most extravagant high prices on everything i.e. Coke's $8.00, croissant $8.00. And the room amenities are tagged with sensors so that if you just pick up say a bag of chips they tag you for it at $10-14 a pop. We had no car & yet they were charging us storage fees... Ridiculous... I guess we had a wonderful time with the exception of its extremely high price which I don't know that we go back.

I booked a Hertz car rental via Expedia in the fall of 2017 for February 1st, 2018. The day before my trip, Hertz called me directly stating they were out of cars, and there wouldn't be one for me. I called Expedia to see if they could assist. After 3 hours of being on the phone, I finally spoke with a supervisor named Raya. Raya eventually called Hertz, but spoke with their main line (not the actual location) the Hertz agent kept "guaranteeing" there would be a car for me. Raya stated that if I got to Tucson and there wasn't a car for me, that they would book through Budget rental car for me. I would need to put it on my own card, but once I got the receipt I could email it to Expedia and they would reimburse me the difference.

Absolutely the worst customer service I have ever had the displeasure of receiving. Was not informed of travel limitations in advance. On hold with customer service for over 2 hours. I will NEVER book with Expedia again. I spoke with Jen #**. I spoke with Dez ** case #**. It took 30 minutes to talk with someone who even understood English well. NO MORE EXPEDIA.

Hidden fees charged by vendors that Expedia knows about but they don't warn their customers about. Hertz Rental Car will add a $4.95 daily "administrative fee" at the JFK location, and possibly other locations, because their cars come equipped with a toll pass device. The daily fee begins after the first time the car is driven through a toll where it registers and thereafter is not based on actual toll charges. In addition I was also charged an additional fee of $18.25 of toll fees where I guess it didn't register.

I recently purchased plane tickets and a car rental through Expedia totaling $600 and some change. All was good and well until I checked my bank account and saw there was an extra $640 missing from my bank. Apparently Expedia charged me double to verify my card, claiming I'd get it back in 7-10 business days. It's currently day 7 and I've yet to get it. While I'm glad I apparently WILL be getting the $640 back, I was not informed about the extra charge beforehand and wouldn't have been had I not called. My problem is, what if I didn't have the extra money in my account? $640 is a lot to give away. I understand the need to verify the card, but not by doubling the price of my ticket.

Just had one of the most frustrating experiences of my life. I tried to book a travel package deal (air and hotel) through Expedia.com. Two hours ago I booked it and was told the booking was complete and to expect a confirmation email shortly. I thought an hour and a half was fair and when I didn’t see one I logged back in to find that there were two identical trips book with different booking numbers. I sent an email and got one back stating that they forgot to send me a confirmation email confirming my identity but they would complete everything if I clicked “Book Now”. I did and a message popped up saying they were not able to complete my booking. The total I was quoted was $1094. I called the 1-800 number to God knows where and got a girl I could hardly understand.

I had an emergency situation arise and had to cancel one day of my stay. I had paid for the entire stay. We were in Chantilly VA and got a call from Mayo hospital and had to return for a surgical procedure. I called Expedia and requested a refund explained situation but they refused. They offered a credit, but I have been unable to access.

After being told on the phone an amenity was Included in the price I paid I was later informed that it was not in an email. For 3 weeks I have battled this small fee as it is no longer about the money, but the fact that their staff Is not properly trained and sell lies to you over the phone. Do your research on your own and do not use their guest services for anything.

My husband spent months finding the best WestJet direct passage for our one and only trip to Florida. A day before the trip my son who had his vaccinations for chicken pox came down with it and we were unable to fly for a week. Expedia didn't honor the original deal we had with WestJet and asked for us to pay an extra $2 000 to make up with the difference in flight cost. My husband refused to pay the price and canceled our flight, after we do several early flights and hoping our son can fly we will be getting up in the early morning for our dream trip to Florida. Shame on you WestJet and Expedia.

Just use these sites for airline ticket prices. After using this site, and getting prices, I found cheaper fares (by a few $$) at the lowest price airline website.

My husband and I booked a vacation through Expedia weeks ago. We called the hotel today and they didn’t have our reservation. We checked our card and the money was processed on the day we booked it. Feels like we got scammed.

The site gave me a price and then changed my price in the middle of me booking without notice. I tried it over and over on different devices and it continued to happen. Called customer care and they were no help at all. They basically told me they wouldn't help me because I didn't book. They didn't do anything about it. If I wouldn't have noticed before I completed my booking I would've paid over $1,000 more than the advertised price. I provided them with screenshots of the process and they still did not honor the advertised price. Hours after the incident the price was still being advertised and the same thing was happening. I will never book with Expedia or any site associated with them as they do not care unless they have your money! I will be seeking legal guidance and I will make sure everyone find out about how deceitful this company is.

Never ever again am I going to use Expedia. Airline changed flight in a layover and said I needed to talk to Expedia about it. Change in layover meant a 3 hour wait turned into a 16 hour wait. Expedia refused any accommodations for the night, and said that another direct flight was full, regardless of eco/premium/business class. When I arrived to airline counter and found seats were available (11 seats), they refused to pay the $50 difference between the flights.

I don't see that it did me any good to buy through Expedia. I won't be using them in the future.

I recently (January 20, 2018) used Expedia to book a flight from SWF to MCO with Jet Blue. I was supposed to fly out on January 19th, but something came up, so I called them on December 31, 2017 to change my flight. I paid them the change fee but they never changed my flight with Jet Blue. When I arrived at the airport for my departure, Jet Blue had no departure flight for me, as it was still showing at the day prior. I immediately called Expedia and was put on hold. I stressed the urgency of the request that they correct their error but was continuously put on hold. I subsequently missed my flight and spend a total of THREE HOURS on the phone with them. I cannot generate the words to describe these conversations.

I found it easy to book the flight and hotel. We had issues at the hotel and they were a great go between. I would highly recommend using Expedia for travel bookings.

I had so much trouble canceling my Expedia reservation. I had to call another country where I could barely hear the woman trying to help me. It was like a party in the call center, she was even talking to other people. Another time I had to call regarding the same cancelation there were children in the background. My frustration started to turn into anger so I dared to call again and ask for a supervisor. Needless to say because of language barriers & a lack of knowledge I was not able to feel valued as a customer and my needs were not met.

Tried to book a hotel and picked the wrong date. Our mistake completely but realizing our mistake tried to change but told, "Too bad we'll take your money for the wrong night" which we are nowhere close to stay in hotel and take our money for the right night as well. They just take your money and don't care about you. Will never use them again. Horrible customer service.

With Expedia, be prepared for changes at the airport and when you reach your destination. The airplanes favor passengers who book with them first, seating included. Your hotel room will not be what was requested. You may need to upgrade or take what you get.

When I made my flight reservations it said that I could cancel my reservations within 24 hours, it just so happens that their website was down the entire day after I made my reservations. They did not find the cheapest flight but I did through another website. I tried several times to access my flight to cancel it but had no luck due to it being down. Very convenient on their part. I will never use them again and advise you do the same.

I have, several times, had to change plans and so far I have not been disappointed in their service. Whether over the internet or via phone they have always been helpful.

Went to Expedia website to book a hotel for 10th-11th of month at decent price. Clicked book and checked confirmation email only to find the date *I* booked was 1st-2nd?!? Um... NO (not even same day of week so just HOW)!?! Called and of course got hit with extra $18.42 in fees for changing it back to the day I really booked/needed.

Very helpful customer service. Very fast answers. Easy work with customer representative and clear instructions. I used them all the time. No problem. Always great service and price.

I will NEVER use Expedia again. In August 2017 I was considering a trip to Park City Utah at this time of year (Feb 2018). I looked at several places and "reserved" one place. I did not put in my credit card information so assumed the booking was not confirmed. The hotel was sent my information with my credit card information and though I did not make this trip I find over $1000 is being deducted from my debit card account. I have no way to prove I did not submit my credit card information and Expedia is claiming I provided it. I am now out over $1000 for a trip I did not take. Customer service at Expedia was very rude and told me I need to speak to the hotel in Park City. The hotel in Park City says I should speak to Expedia.

Bought air tickets from this app (Expedia). Price was good, but their services were too bad. Back in October 2017 I bought round tickets to Asia, when I return I wanted to change the date, they wanted to charge me $1600. They told this is the cheaper price that they can give me, even when I bought my ticket in October was only $1126.77 Canadian for round trip, and $1600 just for the return only.

Pure disappointment. Expedia put together a package for me to Hawaii that had me flying into Kona and staying at Hilo, which is 1.5 hours away. There was no shuttles available between the airport and hotel so I had to pay an additional $600 USD to get from the airport and my hotel. Watch out for where Expedia flies you and where they put you up!

Expedia offered a roundtrip shuttle service for my recent trip to New Zealand. Problem, Expedia set up the voucher for the return the same day as the arrival. Trip was 24 days and stay at first hotel was 7 nights. They seem to think that using the shuttle service the same day is normal and expected. Will try to avoid Expedia family as best as I can.

With the thought I had cancelled a 4 day stay in Nashville 3 months ago, I received a call from the hotel to confirm my reservation that starts at 3 pm, 5 hours from the notification call. It seems I was mistaken on the cancellation (could have been my fault?) So, long story short, I was charged the night's stay and cancelled the remaining 3 nights. The problem that tortures me with Expedia is in the year that I have had an account with them, I received 3-6 email a week from them trying to sell me something (more trips, Etc.) but no reminder or confirmation of my upcoming stay so this whole situation could be avoided.

I reserved a car through Expedia at Thrifty Car Rental. Upon arrival at the rental counter, they had our reservation but no cars. We waited 45 minutes as they tried to find a car, and during the wait they never said they did not have any cars. We were able to rent a car at another rental company. When I complained to Expedia, they said, "Sorry but we can't do anything." Something should be offered, a discount on the next car rental, etc. I won't use Expedia or Thrifty again. I help arrange travel for the staff of a $100+ million dollar company. We won't be using Expedia or Thrifty either.

If you go to website for a hotel search and enter a check in date the default check out date is 1 day later. Fine. If you buy an airline ticket from them they send you an email asking if you need a room for your trip, they default the checkout date to the date your flight leaves the entry city. SCAM. If I’m touring Europe for a year do I want to spend 365 days in Paris? We used the first method to select a hotel for one night and booked using Expedia’s Generated email. They booked us for many days beyond the one day we needed. In the thousands of dollars. We called immediately for a correction. They refused because the hotel was a non refundable hotel, Expedia is a corrupt company that will STEAL your money and not bat an eye! Avoid them at all cost!!!

We booked our first cruise excursion through Expedia and everything went just fine until we got on the ship and found out our ship was scheduled to leave the destination earlier than originally told. This was a “2 hour Sunset Cruise” excursion, that left at 4:30pm. The ship changed their schedule to leave at 6pm instead of 7pm. We paid for the protection plan thinking we would be protected. Wrong! With no telephones on the ship, the only thing we could do is sent the Shore Excursions Group an email. We did that as soon as we got on the ship which was 2 days prior to the excursion. They replied for us to call the office upon our return. We did and were told the office would confirm the ship's itinerary change and get back to us. We never did hear. When we asked the people on the ship, they said if we had booked it on the ship instead of on Expedia it would have been no problem- that was our mistake! Never again!!!

I made hotel reservations through Expedia for a hotel in Mexico. I received a confirmation from Expedia for the two rooms I reserved. When I got to the hotel in Mexico the hotel manager said I didn't have a reservation and that the hotel was fully booked. I got Expedia on the phone and they said, "sorry". I was on the phone, mostly on hold, for almost an hour with Expedia customer service as I stood near the hotel check in desk. Horrible experience. Absolutely unacceptable to make and have a confirmed hotel reservation at a foreign destination to get there and find out you don't have any room at all and need to find one.

Booked a higher category hotel room in Vegas (king bed with high roller view) through Expedia. But at check in I was told they are out of the room type I booked. I was given a double bed with no views. Contacted Expedia but didn't get any help from Expedia. Expedia charges for upgrades without making sure upgrades are provided. Contacted Expedia through phone calls, email and survey but not getting any response. Also noticed hotel staff don't treat guests who booked through Expedia.

I was placing a reservation online and everything was perfect, at a time I supposed to put my cc last 3 digits code the price of my reservation change and they charge my cc for another price. I called Expedia and they came out with the excuse that the hotel room I was selected was sold out and the hotel gave me next option. I asked the customer service for a discount due to the incident and since I am a Silver account holder they came out with another dummy excuse. I will like to have a discount on my reservation.

I booked a car through the Expedia site for $166.97 for 4 days. When I arrived at Payless, the company the car was booked, they had given my car away because the car was booked at the incorrect pick up time. They proceeded to tell me that they would match the cost. I now have a pending charge on my card for $288.45 which is $121.48 more than what I originally booked. When I called Expedia they said the reservation is for $166.97, and I called Payless and they also confirmed the reservation was for $166.97. When I asked about the $288.45 charge they said I should take it up with the local location. Guess what, the location doesn't pick up their calls. On top of that, Expedia charged me $50 for collision and damage repair which they won't credit! The reservation wasn't fulfilled and they won't credit my account. Do NOT book with Expedia, use Hotel Tonight!!!

I attempted to book the vacation on Expedia online and when I tried to complete the booking it came up with an error. I decided to call and book it. I went through the whole booking process with an Expedia agent and when she tried to complete the booking she was extremely quiet. She then explained that the booking did not go through. I then checked my TD credit card online and noted a 4200 dollar charge from WestJet. I told the agent and she was surprised but confirmed that the booking got booked then immediately canceled. She also went on to explain that I would have to wait 3 days for my funds to be returned to my credit card. This is unacceptable. I spoke to a supervisor in customer service, and she actually had the audacity to tell me that my card was declined because I did not have the funds. What a joke! I then called WestJet and booked it with them on my card that did not have enough funds. Never will book with Expedia again.

I used Expedia to try and find affordable airfare to fly from Philadelphia when my mother became ill. I did get fairly cheap airfare and the flight out there was ok. Unfortunately my mother passed and the funeral was set for a few days after my return trip was set. I called the airline to try and either be given a credit or have the itinerary changed. They told me since I bought the ticket through Expedia that I would need to contact them. I called Expedia and the first person I talked to told me they could work with me and just needed to send me a form to fill out to either refund the ticket or credit it.

I booked 2 different flights both priced the same. I booked one after another as the return dates were different. The pricing for all flights and passengers were the same. On the second flight I choose to book the flight and enter in all the names traveling with me, pick our seats and enter my credit card number and hit book. It then priced gouged me and charged me $212.00 more for all the tickets. I called Expedia and they would not help me. I called again today and was told even the supervisor tried to look up the original transaction before the price increase and it comes up with error messages. So they have to raise my case. Then it stated on both reservations on the website even before booking 2 free check in bags. I book the flight, go back into the reservation and I have to pay $25.00 per bag. They only show the baggage fees for one airline not two.

I booked a hotel on Expedia in November 2017 for a trip in March 2018. According to their the site I would not be billed for the hotel until 3 days prior to stay. The hotel charged my card the same day in I booked my room in November 2017. I decided to cancel my reservation at that hotel the first week of January 2018. As of today February 2018 the hotel has yet to credit my credit card account for charge. I have called Expedia 3 times trying to resolve this problem. Also Expedia won't let me leave a review for the hotel because I didn't stay there to warn people to avoid making reservation at this place. I would be very careful when using Expedia because they aren't as helpful resolving issues as they would make you believe.

Made a reservation to a San Bernadino, California, hotel. When I go there I discovered my reservation was for a king bed in a smoking room. The hotel staff said that reservations made through a third party simply got a room. I'd selected and thought I reserved a non-smoking, two queen room. What I got was a smoking, king bed reservation. Checking the fine print yes, that was what Expedia sent me as a reservation. My mistake. I trusted Expedia to reserve what I asked OR tell me they could not do it. BTW I tried messaging them. It's a computer that responds. You can't get anywhere.

Purchased and paid extra for airfares to get "seat choice" which was advertised as "included". After making a reservation and paying for the tickets, I was never given an option to choose my own set for my family of 3. Instead, there was a link available to do so after booking, which took me directly to the airline website and each seat assignment cost $69 extra per person!!!. When I called Expedia, they kept claiming airlines do not open seats to assign until 24 hours before departure, which is a total nonsense. Then why would Expedia advertise the ticket price includes "seat choice" when it's not available at the time of purchase??? I have been using Expedia for years without issues like this and this is the last time we will use Expedia for our trip.

This was my first time using Expedia. I reserved a room for a fall trip about 6 months in advance. The website said nothing about having to pay now for the room. I reserved the room and found out the next day that the money had been taken out of my account. This drained my bank account because I was just reserving the room and not intending to pay till check-in. I cancelled the room so I could get my money back and they said it will take 7 days to get back the money they took overnight. If they had put on the website that I had to pay when booking I would have booked a different room. When I call customer service it was like an automated response from people you could barely understand. They wouldn't listen to my complaint they just tried to feed me some lies to justify what they did.

EXPEDIA STOLE $500 FROM ME. I've been trying to use a credit I had with United Airlines through Expedia.com for months now and have not been able to because agents would not help me determine which account the credit was saved under due to "security purposes". However in the last call I just had, their agent was able to provide me with the EXACT EMAIL ADDRESS listed on the account the credit USED to be under, just like that. They could have done that months ago and now it's expired because I haven't been able to use it since NO ONE WOULD EVEN SLIGHTLY TRY TO HELP ME. Ridiculous!!! EXPEDIA IS THE WORST!!!! Absolutely terrible service!!! You are criminals!!!

Trying to get assigned seats through this website. The last 2 times has became a maze of "the Airline" and "we don't" statements. It makes me dizzy trying to figure out what to do about a service which clearly should be part of the ticket price. I have been going around with Expedia for 3 days trying to get assign seats before I get to the airport... It's mind blowing how it's my PROBLEM since I purchased an economy seat-that it doesn't come with the option of a seat assignment. I have to wait until I get to the ticket counter, and folks we all that will not end well. BTW I don't consider $442. economy anything. I had to work some serious hours to rattle those dimes together. NEVER again for Expedia. It's too bad because for years they were topnotch. This company no longer has my loyalty. SHAMEFUL, and sad.

We are complaining about the transport reservation that was made almost 2 months ago and when we arrived to Germany we did not get the service although we paid 124 $ for Munich + Berlin. We had to pay additional expenses for the transportations. We were connected by Expedia and the shuttle company. We arrived Berlin at 13:00hrs and nobody was waiting for us although they should have pick us from the airport to the hotel. We try to contact their office but there was no answer. I went and ask a security person to help me and find my ride. He wasn't able to reach them. He took me to the Information service and their 2 people tried to call and get some answers about the transportation but nobody answered the phone.

Spend quite some time to enter all the information. However, price suddenly went up after agreeing on everything, but before pressing the final confirmation button. And it is worded in such a way that people are pushed to make a quick decision to pay more for the same ticket. I ended up closed the window, and went ahead to buy from a competing company the same ticket, at the same initial price from Expedia. So, the sudden price hike was from Expedia, and not from the flight company!!! It is a shame that such a big company is cheating consumers like this!

It’s hard to write this without profanity but here goes. I was charged 200+ for booking this room, the reservation was set, I had been charged, and then they took it upon themselves to cancel my reservation, and tell me for them to give me a reason they’ll contact me within 48 hours. You hear that? 48 hours to get a reason. Then 7 business days to be refunded. 7 days to get back money they stole from me. They inconvenienced me and my girlfriend, they made me pay another 300+ with the same card they had an “issue” with.

I booked a trip to Ireland via the website. Price as booked was roughly $4800.00. Upon entering credit card number a screen popped up that read something to the effect of "Snap, I hate it when this happens. The price of your trip just went up." I saw a price of approx. $5200.00. The screen then switched to the confirmation page. There was no option to accept the new charge and re-search. I called Customer Service and was told that the prices were fluid. I was told I could cancel the flight within 24 hrs. As for the hotel, the operator said he could call the hotel and cancel the reservation on the condition that I re-book at the hotel. We both agreed that if the price went up just a few moments ago, it would probably be higher when I went to re-book. BUYER BEWARE, price quoted will probably not be the price you pay and you have no real recourse. What a scam!

Not acceptable. Expedia cashed in at reservation then need 28 days to reimburse in case of cancellation 1 week after. Expedia is raising the flag to say that it is easy to change mind. I raise the flag to say to it is untrue. 28 days. This information is not available on the reservation or if it is, it is sufficiently unclear or hidden to deceive me. Then no way to contact anyone to claim except automatic voice service or mail. Then Expedia answers that they are overloaded by request and it will take a while to get an answer. What happen in cases of bankruptcy? I lose my money. I have no guarantee. I don't recommend at all Expedia. Other sites: either you let your card number as a guarantee or you paid without possibility to be reimbursed.

I bought 3 round trip flight through www.expedia.com on 2017. One round trip flight is me Dec, 20-2017 return Dec, 30 2017. from Duluth USA to Hongkong, $2023.46. Two round trip flight is my mom, my young sister Jul 26, 2017 return Dec 20, 2017. From Hong Kong to Duluth USA $1672.66/each, total we paid $5368.78 for 3 round trips. Thanksgiving I have over 1 week holiday, we want to change our flight time, my round trip flight change Nov 23-2017 return Dec 1-2017, my mom and my young sister return trip change Nov 23-2017.

This was the first time using Expedia. I had to go through them because this is who Alaska Air uses for their vacations. I was transferred to them from Alaska Air, upon getting a customer service rep I realized I could not understand him. I asked for someone that spoke English. I'm hearing impaired and have hearing aids through Bluetooth. He told me to hold and then he would transfer me. The next person was just as bad. I told him the same thing and he got really angry with me started yelling at me. I hung up. I then contacted Alaska Air via Facebook and they gave me a different number to call. Unfortunately they couldn't do anything. So I decided to do this online.

We had a trip planned to Tennessee. Unfortunately, snow storm Grayson canceled our flight going out. So we called Expedia and canceled the whole trip because it was impossible to for us to get to Tennessee in time for our hotel. We were told on the phone that we would receive a full refund due to the storm. We only received a refund for the hotel and then spent COUNTLESS hours on the phone trying to get the refund for the flights we did not take. It was ridiculous. I am never using Expedia again. We paid for something we did not use. Customer service is incompetent and does not know what they're doing. Use Travelocity or some other company for your vacation.

I'm going to make this as short as possible because I'm tired of talking about it. I'm 18 years old (an adult) and I booked a hotel to stay in Orlando. It wasn't until later I saw that the age to check-in was 21. This was when I went to look in the check-in details in my confirmation email, so I tried to cancel the booking. I was told by Expedia it had to be disputed with the hotel. I called the hotel, who insisted only Expedia could cancel it. Then later gave in and told me it was cancelled. Later I see a charge on my card.

Me and my fiance were planning to go to San Juan for our honeymoon and had reserved everything on Expedia. Unfortunately, my fiance is part of the DACA program and our lawyer recommend us not to go due to the uncertainty of the program now. I canceled the flight and was ok with paying a little bit more to switch flights to a different honeymoon spot we were going to pick. We decided on going to Orlando instead and called the customer service hotline to switch our flight but everyone we talked to was hard to understand due to thick accents. We requested to leave on the 20th and come back on the 26.

I was booking with Expedia for years and everything was great until last couple of years. First of all it is very disappointing that they outsourced customer service to India. I am from Seattle and it was much easier and better to understand someone from Seattle than from India. Secondly this is the second time I am having problem with Expedia and I think this is a last time I am dealing with Expedia. On January 23rd I ordered trip to Yuma, AZ and I picked Hotel El Rancho Motel and clicked submit. I did a screenshot right before I submitted just in case. To my surprised I got confirmation in about 5 minutes with completely different hotel! I immediately called Expedia and said its gotta be mistake and even sent them copy of my screenshot. I was told it will be fixed but they need up to 48 hours to resolve it.

I'd rather give Expedia zero stars, but this is not possible, alas. On September 29, 2017, my wife and me were to fly from Dubrovnik to Bristol, via Dublin, with Aer Lingus. We had made the booking through Expedia. The flight was first delayed; and then cancelled (flat tyre, serious), we were taken to a hotel, courtesy of Aer Lingus. As we absolutely had to be in Bristol the next day, to celebrate my mothers 85th birthday, and there was no prospect of the Aer Lingus flight leaving anytime soon, we phoned to Aer Lingus, late in the evening. The lady on the phone was helpful enough, and agreed to cancel our flight, so we could book another flight ourselves. This we did, and we made it to Bristol, almost in time.

Through Expedia, we booked 3 nights at Oldfields House in Bath, England. It was a horrible experience -- non-flushing toilet, no hot water, tiny room, no place to put anything, strangely aggressive receptionist. We left the next morning and contacted the manager the next day about refunding the remaining 2 days. He said we'd have to deal with Expedia which we commenced to do upon our return from the trip. We got a complete run-around from customer service and after many emails I stopped trying. The gist of Expedia's argument was that their arrangement with hotels preclude giving refunds. I asked for a copy of this arrangement but never heard back. I will never use Expedia again.

I booked hotel in Milan last night. On the main screen it clearly said "Free Cancellation". When I went to book the room, it had many options, two different rates, had Free Cancellation options and I selected one of them to book two rooms. Upon confirmation I realized that the hotel was little too far from the exhibition center so I booked another hotel thru Expedia. When time came to cancel, it won't allow. I have spent 55 minutes on the phone last night and supervisor promised to call me today at 11 am, never happened. I called this morning and spent 24 minutes on the phone and no luck. Now I have been on hold for last 37 minutes. Shockingly they don't have the option to take information, look into the issue and call me back. I am surprised how they are staying in business with such bad customer service.

I booked a flight and hotel to Paris with Expedia. I wish I hadn't. They have given the worst customer service I have ever experienced. After booking, I found out that the airline we booked with was less than reputable. I called Expedia to cancel. They said I could cancel the hotel but not the airline thru them. I had to call the airline directly. So I called the airline and they agreed to refund me the airfare portion. I tried to book new airfare on Expedia but they were going to charge me double because I no longer was booking a package deal. I called Expedia again and asked to cancel my hotel so I could rebook a package with new airfare. They informed me that I was not allowed to cancel my hotel for any reason. I waited two days and my airfare was still showing as active on Expedia.