Expedia Reviews

We booked a flight to Mexico with WestJet through Expedia and a month later the price went down by $700. Trying to speak with Expedia to try and get any form of refund or flight credit was hopeless. One representative actually laughed at us! WestJet says if we booked it through them directly if would have been able to change the flight with a minimal rebooking fee, but because we booked through Expedia we're SOL. What have we learned? Never book through Expedia again!

Booked an all inclusive via Expedia and then notice I was doubled billed on my credit card. Expedia claimed they could do nothing to help me and told me to call the hotel myself. The Hotel was in a non-english speaking country so you can imagine the difficult conversation I had that then went nowhere. Tried to get Expedia to help me get a credit again for the double billing but they were terrible. The only person I had that helped me was American Express! SO overall Expedia is a giant waste of time and value and I will not use them again.

I have been a customer of Expedia since a long time through its main websites: expedia.com and expedia.co.uk. I booked many flights and hotels through their websites. In all my reservations, things went smooth, I did not need to change or cancel any reservation. However, I needed recently to correct a mistake in my flight booking for the first time. Therefore, I looked for how I make this request. The website shows that the only way to do such a request is by calling the customer support centre through a US landline number. This was a bit frustrating because I live in Saudi Arabia, and this will require me to call an international number. Nevertheless, I said to myself that one 5-minutes call will not be that annoying. Surprisingly, the request required more than 20 calls carried out in 34 days and without responding to the request! The average of each single conversation is 90 minutes!

I cannot believe that an organization like Expedia with its dismal track record can still exist in this day and age. The service, the follow-up, the customer care was the most abominable that I had ever been privy to. My sister and brother-in-law were in tears the entire trip as Expedia personnel botched one thing after another and created a getaway from hell for them. Flight bookings were either done incorrectly or not at all and double payments debited to their credit card, leading to other unexpected financial woes.

I tried to book flight + hotel today but not successful. Your system gave me error message so I have to call to book manually. What's worse is the price changed, over $400 more than what's indicated on the website. I feel like being cheated. The worst thing is that you cannot book the hotel for me so I have to go book with someone else. Really disappointed.

I received an email from Expedia to call them right away about a problem with my itinerary. When I called, I explained that I received the email about a problem with my itinerary so I called to find out what the problem was. They didn't know either so they transferred me to customer service. After hearing music for 20 minutes the phone system hung up on me. I called again and went through the entire process, waited about 20 minutes - this time I talked to someone. When I explained why I was calling, he said he would 'investigate' and put me on hold - I was on hold for probably 30 min. Then when he came back he said that Delta cancelled the middle leg of my trip and that he didn't know if there was another airline that flew to Punta Arenas in Chile - so he put me on hold again to 'investigate.' This time I got stuck on hold for 2 hours!

Expedia's price guarantee policy is pretty deceitful. There are a lot of fine points that should be highlighted. I find it appalling that they won't honor the price change on their own site with the same airline, same exact flights because there is no pic of the cancellation policy. Why would the cancellation policy for a nonrefundable economy class fare be different for the exact same flight? And which cancellation policy are they talking about? The website or the airline? Why would I assume the Expedia cancellation policy would be different for the exact same flight?

I had been pricing airfare for our trip for the past 5 months, waiting to see when the best prices from NY to Hawaii. Recently, just 3 months before the trip the prices on Expedia appeared to be lower and in the range I expected to pay. I selected a trip for 4, added all necessary info and selected BOOK TRIP. The site kept returning an error telling me to try in fact a few moments. I did this several times over 20 minutes. Then I decided to start the process all over, got same price but to no avail, same error.

My new husband and I had to change our honeymoon flight and car rental by 24 hours because of grandmother passed away the day after our wedding. I spent more than 4 hours on the phone with customer service -- at least 3 hours of which were spent on hold -- with at least 5 different representatives, and NONE of them could make this simple change. When I finally lost my temper and demanded to speak to a supervisor, I was put on hold for an additional 55 minutes. As I write this review, I am currently STILL on hold with them, waiting for confirmation that the changes have been made. I have NEVER been treated this badly by any company before; it has greatly increased our stress at this difficult time. DO NOT USE EXPEDIA!

EXPEDIA SUCKS. It took me 45 minutes to book 2 hotels rooms on the PHONE with Expedia because you've outsourced jobs to people who are so unfamiliar with English it takes them twice as long to complete a transaction. Then the agent LIED and told me TWICE that the itineraries were refundable, which they weren't. I WASTED another hour of my life trying to make changes that in the END cost more money. I've been a faithful Expedia customer since they launched the site. My terrible experience this past weekend has now destroyed that trust and loyalty. I travel a lot personally and for business, and Expedia will no longer be my site/resource of choice because of the absolutely TERRIBLE experience via outsourcing the call center to non-English speaking countries. So disappointed in Expedia!

As Air France decided to go on strike, I called the insurance I bought from Expedia to help me out. They decided that Expedia should call Air France and re-book my return trip to JFK. They re-booked it at a much earlier time but never linked it to my account. So called Jessica did everything wrong and I had to spend more time with "Kay" to make it right. So, for my return flight tomorrow, Aug 1st, she was asking if I called about my flight on July 6th as she wasn't seeing anything else. Go figure their level of service. Don't use Expedia. It's got much worse.

Banks are subject to UDAAP - yet Expedia is not. After spending over six hours on the phone to understand policy changes, I am totally frustrated. I cancelled a flight and have flight credit. When attempting to use this flight credit, I was told repeatedly that I cannot use the credit as wished. I have a ticket with BA from NY to London. I now want to use the credit to fly in the US. I was informed I would have to use BA on at least one of the legs. When I speak with BA, they state I can re-book with any one of their partners. Yet, Expedia does not allow this.

I never leave reviews even when the service is terrible, however, I felt compelled to write this time. Expedia customer service must be the single worst experience I and my wife have suffered. She is in Dallas with our 2 year old daughter and tried to call expedia to change their flight time/day by 24 hours. She was hung up on twice and then finally when she spoke to someone they said they would call her back, but never did. So then I tried calling them and was on hold for 35 mins. I eventually gave up and rebooked a new flight online via AA.com. Just terrible!

Customer representative booked a ticket for me from IAH Houston to Seattle, Washington but apparently the name on the e-ticket is not correct. He adds another name to my husband name. Instead of Edgardo he put Juan Edgardo. I don't know where he gets that Juan but during the conversation the environment is so noisy, a lot of people talking. I called the agent to change the name but customer service said it takes 24 hours to change the name.

I booked thru Expedia airfare from Berlin to Paris, nowhere did it give me the option to pay for my luggage separately and in fine print I finally found a statement that says that the airline is entitled to charge you for luggage. Fair enough I've travels enough in Europe to know that flights within Europe typically do not include luggage. I got to the Air Berlin's website to check in and to find out whether I have to pay for my luggage and there is no information whatsoever in regards to this, basically since Expedia did not notify Air Berlin that I had luggage they do not give me the option to pay for it online either.

It has been an appalling service from Expedia. Very disappointing. The Royal Air Maroc has deducted £2174 from my account as was agreed for airline tickets. In addition they have blocked another £2174 against my card that I have used with Expedia for making payment. As a result I am out of pocket and in a foreign country for holidays.

We have had an awful experience with Expedia and their customer service. We were promised a refund, and told that they processed it, yet we have not received it. They continue to transfer us from one person to the next, we have spent hours and hours on hold, and been disconnected several times. We have never received a callback, despite being given reassurance that we would receive one if anything happened during the call. There is no way to get directly in touch with the corporate office, and you have to wait on hold to talk to a representative, and then they transfer you to a manager where you wait on hold again literally for hours, and then finally to corporate. We have been given a receipt, but no actual money to go with it! A receipt does not help me, I need our money. I feel like we were robbed and there is nothing we can do. Horrible experience.

I doubt that I have written more than 2 reviews in my whole life, but I need to vent about this one! When booking my hotel, I clicked on a double room (two queen beds) that said it could accommodate 4 guests, which was perfect for my family of four. However, I was shocked to find an extra $40 charge for an "extra guest" included in my price summary after I booked. When I called to have the charge removed, the customer service rep said the price was for 2 people (not stated anywhere) even though it "could" sleep four. I have never heard of something so ridiculous in my life! It clearly states the room sleeps four and that is the number of guests that I inputted!!! They refused to refund the $40... and I refuse to ever use Expedia again.

I paid $300 for a $98 room! Thought we were booking a nice room but it was an econolodge room and there was construction everywhere and it was hard to navigate and the place was a mess. I think we maybe were supposed to get a room in another wing because it is $98 a night directly from the hotel! Never again.

OMG!!! On the phone for 43 minutes in what should've taken FIVE!! I was repeatedly put on hold, told to "bear with me" and when I finally told the idiot I wasn't hanging on any longer, he said, 'just one moment.' Customer Service sucks. Too bad Expedia decided to farm it out. I've been a customer for more than 20 years, but guess what? NO MORE!

I have never used Expedia prior to this experience. I clicked on a "mystery" link that said I would receive up to 40% off my hotel reservation. Of course there are no refunds or changes allowed for this particular way to reserve. I requested a room for 2 people. Expedia booked me a room with one bed. The customer service representative called the hotel and they will now be putting 2 twin beds in the room. The rooms are tiny and I DO NOT want a tiny room with 2 twin beds. My daughter will not even fit in a twin bed.

This horrid story started on November 3, 2015. I booked an online vacation with Expedia only to find out that very same day it was never confirmed and called nothing credit card company American Express and Expedia and both said no charges were in my credit card. I ask the agent over and over in the phone from exodus and the claimed there was no vacation confirmed on file. I then proceeded to book another vacation on another website which was for same dates destination and more $$. Amex was able to verify that. The day of my trip Dec 25 I checked into my hotel only to find out there were 2 confirmed reservations - Expedia and another company.

First time using Expedia. Made Air reservations while online talking to representative. Received an Itinerary and confirmation number - thought I was all set! Within 24 hours received notice trip was cancelled. This was airfare to a very expensive vacation spot. I asked for an explanation - have not received any. I called Bank card to see if there was a problem - no problem. They were set to pay until a reversal came in. I called American Airlines to see why they cancelled - they said they did not. They received instructions from Expedia. I have sent several e-mails and many telephone messages. Emails have gone unanswered. Telephone calls just switched me around from one to another. They have not given me a valid reason - not even an apology and have threatened to put an Alert against me for asking what has happened. Asked to speak to a manager - none was available. One my worst online experiences EVER. Unresolved.

My sister and I went on a trip to Cancun, Mexico this summer. We booked our hotel + activities through Expedia. On our second day, we were supped to get on a bus and tour all day; we were supped to visit ancient sites, go on a beach, eat buffet, and do all sorts of fun stuffs until 5 P.M. (or we thought). The bus was supposed come pick us up at 7 A.M. so we got up at 5:30 A.M. got dressed, washed, and had a breakfast. To me, being on time is late so we went down to the lobby at 6:45 A.M. to wait for the bus. The bus didn't come until 7:15 A.M. I knew it was our bus because it had "Expedia" written on it, and all of the other bus that came before (on time at 7) wasn't Expedia bus. This was the only "Expedia" bus.

I rarely write a review, and if I do, it's usually a positive one. Keep in mind this is not my first bad experience with Expedia, but I can tell you, it will be my last! I was on vacation and booked a hotel that was listed at a certain price. As I was checking out, all of a sudden the advertised price jumped up to an amount I wouldn't pay for a hotel.

HotelsOne is a scam that fronts as a genuine hotel website and has managed to show above the hotel site on a web search. It then books at higher rate than the hotel through Expedia. It provides zero address or contact mechanism. Expedia should not take bookings through this scam. Unfortunately there is no email mechanism to alert Expedia or post an alert to other potential victims. It would be easier to deny the credit card charge if they (Expedia) ran a complaints website but they are as impossible to contact as HotelsOne.

Am really disappointed from your bad service I am experiencing now. I am on hold with your agent for more than 2 hours now in Philippine contact centre with no benefit. He told me your flight is unrefundable while Egypt air itself confirmed it's refundable. This really too much. I paid so far around $200 for phone calls and roaming charges and yet my flight to be cancelled. You need to escalate this to your top management and to feel our disappointed and dissatisfaction.

Expedia sold me insurance for flights in case you need to cancel for any reason. I had 3 tickets at $65 each. I know that the airlines have their policies which include fees for cancellations and, in this case United at $200 per ticket. I am a member, I know their policies. I bought the insurance because I read very carefully that you can cancel for any reason you still receive a refund or credit. Things did happen and I had to cancel. When I called EXPEDIA they said "Yes we won't charge you anything however, the airlines will. You will receive a credit from us, after they do so." That unfortunately was not written anywhere. So, the story is they won't charge you a penny for cancellation and will credit you but each airlines WILL according to their policies charge you a lot. So I paid money to Expedia for a service they really don't offer. Lesson learned. Do not trust Expedia.

I was a long time user of Expedia and had used their website at many times for the past 10 years. When I tried to make a reservation (non-refundable) for one-night stay in Montreal through Expedia their website kept freezing up on me. It took several “restarts” to get to do the booking before I was able to complete the process. After the booking was completed, I received my confirmation through email and was surprised to see it was booked for a week later. (I booked it for July 30th and somehow it jumped to Aug. 6th). I know I had entered the correct date. This is the second time I had this issue with Expedia. Last Fall I booked a room in Halifax and the date got changed on me for a non-refundable room. When I explained the situation to Expedia at that time, they were willing to change the dates without penalty and I was pleased. This time I was not so lucky.

After a few days of research I found the price $202 per a night for a hotel. The hotel information popped up first and mentioned that breakfast was included. When I called the representative, within 5 minutes the price jumped to $214. Last year the same trick happened too, but I disregarded it. Then the agent claimed that the price was $235 on her Internet site in India. According to the site I was supposed to get 10 percent discount as a member. The agent claimed again that $235 included the discount and even my 20000 points accumulated earlier. The breakfast issue was denied completely. It took my husband and me more than an hour explaining and waiting for the supervisor's involvement (the supervisor's name was Morris **). After all we cited the information published by the company!!! The company agents were like monkeys denying everything that was written. What reputable company would allow that kind of discrepancy to exist?

There needs to be a LOWER SCORE than one star... they don't deserve that! We have had the most horrible experience with Expedia. We made reservations to Saudi Arabia with no problem, had to call them to change the return "departure" city... it took two hours, but ok, no cost change. We received an email stating that the return flights have been cancelled... (5 days before time to return.) The passengers are already in Saudi Arabia... with no way to return!!! After being on the phone with Expedia for nearly 4 hours we ended up having to purchase tickets directly from Turkish Airlines to get the guys home. We have been on the phone with Expedia for nearly 8 hours since then trying to get a refund. Always transferring us to a "supervisor" and keeping us on hold! NEVER USE THIS COMPANY.

I booked a standard room on Expedia a year ago. I got one of the worst room and had a terrible experience at the motel. Lewis and Clark Motel - 824 W. Main St., Bozeman, MT 59715. Got one of the worst rooms: terrible choking smell, old furniture, old TV and air condition and old wall paper, bathroom, fan can't work properly, everything old, dirty curtains...

The night before my trip I discovered Expedia accidentally cancelled my flight from Portland, OR to Vancouver BC (for a connecting flight to London). After five hours on the phone, being on hold for 45 minutes at a time they told me they were responsible but could not book me on an alternative flight. I booked this myself and had to insist for a refund as one was not automatically offered. However, I have still been charged for the original flight that was accidentally cancelled. My email to them has been ignored and my letter to head office has been returned to me unopened.

I booked an Vacation package with Expedia 7/6/16 Itinerary No.: **. The package promised $400 in 'Resort Credits'. When I called to verify what a 'Resort Credit' was, I was told on arrival you will receive $400 in vouchers. Satisfied I booked the package. Later that evening while reviewing the confirmation email my wife noticed the Vouchers were not mentioned. We called back and were informed that we misunderstood and that the 'Resort Credit' was really a discount on the room rate. We immediately requested a cancellation. We were told we should see the refund in about 7 days.

I bought a round trip ticket for my mother's trip from China, Guangzhou to San Francisco, CA from Feb, 16 to Jul, 16 in Expedia. When my mother got to the airport and tried to check in airline in Guangzhou, China, the China Southern airline could not find my mother's name on flight, and then refused my mother to check in. I talked to Expedia agent for over two hours to fix the problem. The agent said my round trip was cancelled with some reason and helped my mother checked in the last minutes.

I would like to begin by saying booking travel with Expedia online was easy and good. That is until you have to change something. I purchased the insurance because I knew my trip might have to change because of work changes. I booked a trip, had some changes and ended up accidentally booking a second trip. I was charged for two trips the same day and could not get a refund or voucher for a different trip for reimbursement. Then next trip I purchased insurance for I had to cancel because of work changes. They would not refund or give vouchers for my next trip. I was on the phone with them trying to work it out for 3 hours each time I called. They have a great service if you do not make changes. Changes cost $200.00 and the ticket cost $187.74. You end up eating the cost of the ticket. Two trips cost me $512.40 out of pocket and non refundable or vouchered. I will not be using them again for business trips I make each month.

Expedia took $164.66 but when we arrived at the room at 1 a.m. there was no vacancy so I spent hours until the morning on the phone w/ customer service with no help. My family and I had to spend the night in the car and drive home from our weekend early because we had no place to stay. However, they had no problem debiting my account for the money.

I had the worst experience I've ever had with this business. My first name was misspelled on my ticket and they would not change it. They said the airline needed to approve/make the change who in turn said Expedia needed to make the change both of which did not. I was put on hold TWICE and held for over an hour with customer service who then dumped my call. We BOTH missed our flights and then were told we wouldn't be bumped to another or reimbursed. This felt as though we were taken advantage of criminally. My girlfriend was in tears and I was shaking with anger. This is beyond unacceptable and needs to be made right or I will do everything in power to shame this company for as long as it takes for them to do the right thing. Disgusted and hurt.

When booking the Hawaiian travel package, was the start of a long problem. Their system locked up, charged me and never acknowledged my booking. Finally after hours on hold being passed from person to person my booking was found. I never received any confirmation email. I kept calling to make sure everything was in place (I booked this family vacation 4 months in advance). My husband said to change our hotel room to something closer to the airport (we have a child with multiple disabilities). He was afraid she would not be able to handle the additional 2 hour travel.

Expedia has the worst customer service ever!!! If you ever have to change anything on your itinerary forget it!!! It takes numerous calls and days to get through, you get switched from person to person. Then even if you have insurance they will charge you $200 and then they say they will reimburse you $200 5 days later. Total scam. Not worth the few pennies you save for the headache after. Book yourself!!!

Booked a flight via Expedia and needed to reschedule the flight. Waited 10 minutes to speak with an agent... After speaking to an agent and telling them the new date etc, they said they need their supervisor to complete the rescheduling. I was on hold for 45 minutes, then an agent answered and asked how they can help me. Apparently I got disconnected on the first call and reconnected me with a NEW agent. I had to start all over again... Told the agent I need to reschedule (blah blah blah), they put me on hold again for 45 minutes to speak to their supervisor. I was able to reschedule my flight but total time on phone (talking to agents/supervisor plus hold time) was 2 freakin' hours! After this trip, I'm deleting my Expedia account. I'm done with them!!!

No refund after booking cancelled - I made a booking under the itenrary# **. It was mentioned it is a free cancellation. When the flight is cancelled no email sent to me. I sent a lot of emails and nobody responded. I spent 120$ to call from KSA to US and they were just useless calls. Most of it was on hold and the rest was just to connect me from operator to another.

So this was my first time using Expedia. I used it to book a special birthday trip to Dominican Republic for my significant other. It was his first trip out of the country so I relied on a renowned company to make it pleasant. What was of utmost importance was a view of the ocean from the bedroom. We live inland in USA, and since we are on an island, it would be important to see the ocean. Expedia advertised the room of choice as a "Junior Suite with a Patio with Ocean Views." That was a BOLD face lie. After immediately arriving at the resort and speaking with concierge, asking them to switch me to an ocean view room as requested and paid for, I was surprisingly told that that resort does not offer a single ocean view room! Now, we took off from work, flew almost 1500 mi to a different island as a special birthday gift, for an ocean view room.

I have been a long time Expedia customer and have been mostly happy with the experience. Lately I have noticed that the advertised rates look good when searching but when I go to pay the rate disappears and I get the crossed out rate. I assumed it was a glitch in the system and after several days it would clear up but it just continued. This happened for every room in every hotel I tried to book. I finally resorted to calling customer service. The agent was very friendly and assured me that I would get the rate that was showing online but I would first have to book with him, pay the higher price and then submit a claim under Expedia's "price guarantee" application. He assured me not to worry because the conversation was being recorded and they could always pull it up and hear what he had promised.

I made a nonrefundable hotel reservation through Expedia. When I entered my check in date everything was fine. When I entered my check out date the website jumped ahead several days. I fixed it twice, then checked to see if multiple nights were required to reserve. Multiple nights were not necessary, I fixed the check out date and entered my reservation. On my confirmation Expedia booked me for 3 nonrefundable nights when I only wanted 1. Within 4 minutes I was on the phone with an Expedia representative. I explained the situation, waited a while on hold and when he returned I was told that he had spoken to a manager and then ASSURED me that this would be taken care of and that they would send me a $50 certificate for my trouble. Very, very nice. Easy.

Incorrect name spelling which resulted in lost flights. Incorrect spelling of E-mail address and hence no confirmation. Had to re book. Result my wife flies from Glasgow and I fly from Aberdeen. Staffed with operators with poor command of spoken English. Held on the phone for excessive amounts of time and I hate to think what our phone bill will be. Altogether a very poor experience which has cast a shadow on what was to be an enjoyable few days away. This company should not be trading. Never ever again.

Trip ID # **. I DO NOT RECOMMEND USING THIS WEBSITE! I booked my flights through Expedia to Thailand. I booked a 1.05 am flight for 15/6/16 and lo and behold received a confirmed ticket for an 8.40 am flight. I have wasted hours on the phone with Expedia for hours to get this resolved and they claim that they have got screenshot of my booking an 8:40 am flight. This is screenshot of the confirmed flight... Now they claim that I have made the mistake and now need to pay for changing the flight. But the dear team does not understand that of course. They will get screenshot of flight for 8:40... as this is what was shared on my confirmed ticket... they are not understanding that my search and requirement was for a 1.05 am flight and the timing was changed by them or their system.

I booked a ticket for the 19th of July. I had to reschedule that flight for tomorrow and called in and was told I had to pay $200 per that specific airline plus a difference in airfare if there was any. I found a flight for $321. Plus change. I try and book it and they say there is an error on their system and I patiently wait a total of 45 min before the representative says I will have to wait another hour and a half for a supervisor to book the ticket. I waited and waited and waited and waited.

I booked 19 days car hire in Ireland for my wife. The website said CDW insurance included as did the terms and conditions albeit with an excess of between €1600 and €1750. That was fine as we have an annual family policy to cover the excess. When my wife went to pick up the car the hire company said there was zero insurance cover and asked for €460 for the most basic insurance cover and still subject to an excess.

I booked a hotel in Paris - Hotel Gabriel. The lift so small you could get 1 suitcase and 1 person. Sink stopped up. Leak in bathroom and they had a plumber come and fix the next day but the TV was so low we couldn't hear it. They wouldn't do anything about it and we called Expedia to see if we could get out for the next two days - didn't respond. I will never book with Expedia again. Hotel Gabriel is not in a very good area and the pictures of the hotel are VERY deceiving. So tiny. 5 tables for breakfast. Not a very good breakfast. Would not stay here again.

Booked thru AARP Expedia. Initial confirmation went well. Decided to check out of the hotel one night early. Best Western had no issues in checking out early with a 24-hour notice. Was advised to call Expedia and inform them of the early departure and to secure a refund for the one night's stay. I called Expedia and was informed that they needed verbal confirmation from the hotel. The hotel confirmed with me at checkout that they had spoken to Expedia and provided me with a invoice which confirmed that there would be no charge for the one night. Have spoken to Expedia three times and continue to be told that they need to speak to the hotel. I called the hotel and was advised that they have spoken to Expedia several times and approved the early departure. I contacted Expedia on July 5th (second time) and was told that the refund would be in my account within five days.

See pictures. I cannot tell you how disgusting the rooms are in this hotel. We requested and paid for a non smoking, deluxe room in a four star hotel. Instead we were given a cigarette smoke-smelling room, with scarred walls, stained sheets and towels, live and dead insects, live mosquitoes, silverfish. The floor boards had gaps - see photo. No water, tea, coffee, robes or slippers. Waited 40 minutes to be taken to a second room which was also on the second floor (200's numbers) and it was the same conditions. Both rooms had mold in the bathrooms & smelled heavily of cigarette smoke & when I asked the hotel employee how this could be considered a deluxe four star, he shrugged and said rudely it was not up to him. He implied that booking on Expedia meant guests "got what they deserved - poor quality rooms & no service".

I will never book with Expedia ever ever again. They have the worst customer service on earth, after spending more than 2 hours on the phone to try to make a simple change for serious reason they gave me a runaround. More than happy to take your money but won't refund any. They blame any little policy detail they can to refuse to refund, and since we booked through you, the airline will not help either because they say Expedia has a block on it. I am really upset right now. We will see who I spend my money with when traveling from now on, I have spent thousands of dollars with Expedia but no longer will. All I needed was a small change.

I recently booked a trip with Expedia and when I went to the airline to update our seats, I noticed my name on the ticket was not correct. It was my maiden name. I tried to call Delta to get this changed and after waiting over an hour to get a person on the phone was told I needed to call Expedia. So I did, and waited just ten minutes to get a live person on the phone. However it was a person in a foreign country and I could not really understand her. She kept putting me on hold to contact her "help desk."

I am never using Expedia again to book my trips. Their customer service portal is unreliable and horrible. For one, their agents don't speak proper English. They put you on long holds for stupid reasons like their system is down or because they feel like it. I have been trying to utilize my flight voucher from a previously cancelled flight and the first time I called, the time elapsed with the agent was 1:57 minutes. I spent forty minutes on hold without any idea what was going on. It took them twenty minutes to track down my case with the itinerary number, then places on hold, and several dumb questions. I am writing this on the second time I am calling with regard to rebooking a flight using my credit voucher and I just spent one hour and eleven minutes.

Expedia is anything but expedient. Our last experience with Expedia was frustrating and infuriating, and proved beyond a shadow of a doubt that Expedia is a scam. My husband had just been discharged from the hospital for an unexpected medical emergency. We needed to make rather last minute changes for a 10 hour trip to North Carolina to attend a wedding. These last minute changes included a hotel stay on the way back to lessen the physical impact of a long stint in the car for the drive home. In his hurry to make reservations, my husband called Expedia, whose agent arranged the booking at the hotel. Weakened from the recent hospital stay, he forgot this reservation was made.

Expedia lacks professionalism and customer satisfaction guarantee. Not only have I spoken to representatives in regards to my booking reservation, I've spoken to two supervisors and have yet to resolve my issue. Basically they gave me the runaround and never was straightforward. When booking they need to remodel the website with detailed booking and cancellation information. When you rebook you will be charged a re-booking fee which is not an issue, BUT you will have to book separately and not with bundle deals. If you wanted to book with your family and add passengers or even go the cheapest route, it will not happen. POOR. POOR. POOR CUSTOMER SERVICE. SUPER HORRIBLE. I've never experienced anything like it. This is a multi-millionaire company with corner store abilities. SMH.

I was on the phone for 1 hour and 30 minutes to PAY for a flight change! Even when I expressed my frustration, the manager laughed it off as if I was complaining and said "some people are on hold longer than that". I DO NOT RECOMMEND USING THIS WEBSITE!

These people will put you on hold for at least an hour and a half, each time you call, hang up on you, give you incorrect information each time, have a different country pick up each time, yell at you and lie to you. Most importantly they will let people take your money without providing any service to you in exchange. They will mysteriously not have any documentation of the two times a supervisor was in the process of issuing you a full refund. When your money is gone and you received nothing for it, they will tell you it's non-refundable anyway. Even if TWO of their supervisors already agreed to give you the full refund.

I purchased travel protection for a package from Newark to Orlando. I used the protection to cancel the trip and was told that I would have a credit with Jet Blue to use on a future flight. There were no restrictions on what type of flight other than at least one leg of the trip needed to be on Jet Blue. I attempted to use the credit for a flight from the same airport to Ft Myers Florida. I was told that I could not use the credit. When I asked why I was told that I had a certain "discounted" fare originally and I could only use the credit on the same type of flight. This made no sense and nothing to this effect was in the protection agreement. All I wanted to do was use the credit for towards the published fare.

I booked a package hotel and flight to Oahu for November 1-7. I tried to upgrade my flight via the airline to for economy premium but the option wasn't available. I contacted Expedia and they explained that because I booked a package that I could not upgrade my seats. I was able to cancel my flight and rebook to get the upgraded seat. I received the cancellation e-mail for the flight and a new email for the rebooked flight. The new flight itinerary had my name misspelled to.

I made the mistake of reserving the right hotel but wrong side of town through BookIt.com travel site a friend suggested. I noticed immediately and canceled the hotel. Of course, the money was released from my account immediately but to get money back into my account is another story. This was 06/15/16 and today is July 8th. Now Expedia is my contact and they say they can't do anything since it was evidently processed out way over a week ago. My bank has nothing pending as a deposit refund! And here I am just hanging and waiting on over $100 to be returned!

I booked my flights through Expedia to Thailand. Booking are eligible for a full refund if you cancel within 24 hours. Then something happened. I called to cancel the fights. They answers the call immediately and were very helpful. They told me, "once your refund is processed, your financial institution may take up to 3 to 7 days to post the credit to your account." After I hang up the phone with them, I went online to check customer reviews and they got a lot of bad reviews. I used my debit card to purchase the ticket and cost me $ 1300. It made me worry about my refund. Anyway, I had a very good experience with Expedia. I got my refund within 24 hours.

I booked a package deal from San Diego to Cabo San Lucas. I received an email stating the airline had changed my flight. I called the airline and they told me my flight was cancelled by Expedia. I called Expedia and they told me my flight was canceled by the airline. I have gone back and forth and nobody at Expedia will help me but to say I can buy a more expensive flight. I have not received a refund for the "cancelled" flight either. I paid for my trip in full 9 days ago and now am being told I only have a hotel, no flight and NO REFUND. I spoke with a "supervisor" who told me I could pay again for the tickets. Why would I pay for airline tickets TWICE?? As an "online travel agent", you would at least expect some assistance arranging my travel. I am EXTREMELY DISAPPOINTED.

I recently booked a hotel room using a website which contained only the name of the hotel.com/reservations. I believed that I was on the hotel's website to make the reservation. Wrong. Turns out I was booking through Expedia.com. The hotel room I booked went for $86 through the hotel. Expedia charged me $99.27 plus another unexplained $14.99. Very deceptive of Expedia to use the hotel's name to make people like me think they are booking through the hotel's website. Not to mention there clearly was no savings by booking through Expedia. By the way, the receipt that the hotel gave to me was for $76, which is what they received from Expedia. I will not ever book online again.

I am not happy with Expedia. The price changed to a lower price and the company denied the claim stating I have 24hrs to file a claim. Booked on 7/1/16 and found the same trip cheaper 7/6/16. Spent a long time on the phone filing the claim of $65. Then denied the claim on 7/7/16. Expedia's best price guarantee means nothing. I promised to take Expedia's denial of claim and post it on the internet so others are not scammed by Expedia's statement that they have a low price guarantee. It's the same as a warranty that you cannot collect on unless you go to court. Senior management needs to be notified of their lack of customer service. If they already know then your whole company is in trouble.

I called Expedia regarding a cancellation on my return flight a few days prior to take the first leg of the return trip. I specifically asked them if I could get a refund if I cancel the return flight after taking the first flight. I received information that I will receive a refund but will have to pay a penalty of 100-150 USD. After a few weeks, I called again and this time after taking my first flight, their stance have changed. I called twice, waiting for at least 30 minutes for a confirmation that I cannot be refunded. What am I supposed to expect from such a double-edged and unreliable customer service? Advice is much welcomed! Many thanks!

Worst customer service ever!!! Did I say "WORST CUSTOMER SERVICE EVER!!! Where do I start... let's start by being disconnected twice after being on hold each time 50 minutes plus today! Flew back to my home in Quebec on May 11th only to have my flight changed the night before with no notification. ONLY KNEW ABOUT IT BECAUSE I TRIED TO CHECK IN ONLINE. Granted, they were able to get us on a direct flight later.

Expedia.ca/.com has a great shell game going that would make the likes of Al Capone, Paul Castellano, Vito Genovese and Lucky Luciano proud. Expedia.ca/.com uses the old bait and switch method on customers offering tickets that are an apparent bargain but add extra fees and raise ticket prices at their whim especially when they know you’re stuck. It happened to me. The dishonest employees and heartless bastards of Expedia.ca in Quebec inflated prices on me after I was forced to cancel a ticket priced at $ 1,163.32. They later wanted over $ 4,000 for a new ticket because there were no more tickets at the lower price, so they say. Not to mention, they kept me on the phone for two hours on one day and then told me to phone back because their offices were closing; then had me on hold for over an hour the next day.

So it looks like this company has fallen toward the bad review side. Here's the thing, we booked a hotel for our second half of our vacation for July second, it was booked in May, plans changed and we weren't having a large group with us, so we down sided and changed hotels, My husband called the hotel and they said they would cancel but we had to call Expedia, so he did. He called the hotel that we wanted to stay in and got a better deal so we booked it through them. He cancelled Expedia in May. On July 3rd the amount that was in the bank seemed low, so I looked at it and the Fairfield Inn had charges taken out, so we went there. There was all this back and forth, telling us that we would be sent a email and that we would get our money. By the way they didn't have any info on the cancellation, but when we called on the 3rd they didn't have any info on that either.

After two months and a half, 15 phone calls, and over 50 hours of wait time, I am not able to get a refund from Expedia regarding flights for a family of four. We had booked airfare with Expedia with Tame Airlines who have changed our itinerary 3 times since the initial booking. My husband and I are traveling with two small children and would not consider accepting a flight with three connections. My husband and I are requesting a refund, based upon not accepting the change of itinerary, which are terms in which Expedia has given us regarding this issue.

I booked a flight through Expedia leaving on Jul 6 - Jul 10 but the weirdest thing happen. When Jul 6th came, I found out my flight was actually booked to leave Jul 10 and return Jul 12... I did not booked these dates to my knowledge and Expedia did nothing at all to help except tell me that their system shows the booking was done on my end. No refund, no change of flight. I'm never using this company again.

Left my hometown Friday in the morning, heading to PCB, arrived at 2 to our hotel and was hit with a "Sorry Mrs. but your reservation were never made with us!" I was extremely shocked after driving so many hrs and not to have a room. So I called Expedia. They told me it was my fault because I made a cancellation! And that I asked to be moved to another hotel. I was letting them lie to my face because what they didn't know was there was no way I would've wanted to be changed because my family was staying at the same hotel! So she transferred me to another number, had me on hold for 30 min so I started called from my brother's phone. And not even like that did I get my reservations fixed!! I was in a parking lot extremely hot weather and the phone for almost 4 hrs!

Yes, happy 4th to active duty citizens! Yet Expedia refuses to give my husband a refund for his airline ticket even though it is approved through American Airlines military order guidelines. Very dissatisfied with Expedia, I will NEVER book through them again. They don't even deserve a star. Does not care about active duty personnel.

Although my hotel reservation stated non-refundable, the hotel I was going to stay with said they would give a full refund even though Expedia states no refund. I was referred to call them, so I did. The man on the phone pretends to call the hotel and says non-refundable. I asked who he spoke to and he said Michelle. I called the hotel back and there is no Michelle working at the hotel at all. The lady working the front desk was on alone and said she had not spoken with anyone from Expedia. So no more Expedia bookings for me.

I rented a hotel room from Expedia, SAME day I found the same room, SAME place for $15.00 cheaper. I contacted Expedia. They wanted a 'screenshot' for proof. I sent it to them... Still waiting for a reply. It's been 4 days. I DO NOT recommend EXPEDIA... BEWARE.

Forward - Wow. Some of these reviews are just awful. I feel really sorry for all of you that suffered through Expedia. Expedia is a complete failure example of a business. I booked a room at a hotel in Ocean City, MD for myself and 3 other people. My mother can't walk, so we especially ordered a handicapped room, and we asked to make sure it was an ocean view room. Expedia sounded so nice over the phone, and so securing. When we got to the hotel, we got our room keys and headed to the elevator. When we got to the room, IT WAS FACING THE PARKING LOT AND OF COURSE IT WASN'T HANDICAPPED ACCESSIBLE. I marched to the front desk, and demanded a handicapped room, and the teller told me I didn't book a handicapped room. Never using this service again.

Expedia is the biggest ripoff. My husband booked a flight through Expedia and took out insurance due to changes in his schedule. We called to cancel the flight and what we were told by someone in Manila, Philippines and they gave us the runaround. We were told they could not help us and we would have to call someone else, which was acceptable because Expedia does not have people in the United States working for them. We reach Manila and could not understand him. What we did understand is that we were out of luck with our refund. I told them we would take care of it ourselves. We called the credit card company, canceled the flight and the credit card company took care of it. Obviously, they've had issues with Expedia and disgruntled customers.

I bought a ticket of United airlines from Newark to Buffalo. And within 24 hours called to cancel but they refused to. I asked United and they said they have 24 hours flexible booking policy and if booked thru United.com can avail this policy. I believe Expedia takes a commission and does not give these policy benefits to its customers!!! You must book directly thru United.com as Expedia charges you fee but has its own policy and if ticket is cancelled will not refund the fare??? How ridiculous is that???

Expedia employees only care about themselves. I made a reservation on Wednesday 29 June and on 1 June I called them because of an emergency. I started trying to talk on the phone with a live person about 3:40 PM. By the time I hanged up the phone it was 11:58 in the evening. Here is the situation, when I called the hotel to cancel my reservation, they told me that I need to get a hold of Expedia. If they tell them to drop the charges they will do but must receive it from Expedia.

I am extremely dissatisfied with this company. I was attempting to book a bundle deal to Hawaii by adding insurance. Expedia does not allow you to add partial insurance to an itinerary unless all members receive insurance. Therefore, I called Expedia and spoke to Josh. Josh stated that I had 24 hours after booking our trip to add insurance to individual members. We booked the trip that night relying on Josh's words.

When I phoned 800-397-3242 (800-EXPEDIA), I was confronted with a mandatory survey. When I refused to participate, Expedia disconnected the call. I phoned again, the same experience. On the third call, I pressed the appropriate numbers, was notified that I had won a cruise (which I refused). When I would not press 1 to accept the terms of "winning" the cruise, Expedia again disconnected the call. Now when I call from my home phone, Expedia blocks the call with a recording that the call cannot be completed from my calling area. I canceled the account by blocking through my website any communication from Expedia. Avoid Expedia at all cost! There are reliable online booking services. In the future, I'll use them, not Expedia.

I called Expedia to extend the return flight for two round trip business class tickets from Zurich to SE Asia with Oman Airlines which I had booked with them. A few days into the trip my colleagues realized that they would have to extend their stay and I called Expedia to notify them, and at the same time extend our hotel reservations. Unfortunately there was a "computer" issue which the service agent could not remedy and she promised to call me back. She never did and by the time I called Expedia to find out what was up, the planes were already an hour into their flight. I did not realize that our return tickets each instantly devalued $400 for a no-show charge to each without advanced notice.

We bought tickets from Expedia.com and this was our biggest mistake in life. Expedia sent us an e-mail that the flight has changed from 2nd of July to 1st of July, and we canceled our hotel reservation by paying a fine, which was one night longer. When we tried to check in online, Delta and Air France did not accept it. Guess what? Expedia mail was totally wrong and our flight has not even changed!! We called Expedia, and they did not accept any responsibility at all. They did not even accept the e-mail they sent us!

I entered a search for a hotel on Expedia and it showed a rate of $107 with multiple rooms available at that rate. When selecting Reserve, the rate on the reservation page was $139.95 + taxes for more than $150. When I called Expedia to inquiry they said many of their customers book this room so it's sold out at that rate and could only offer the higher. Hours later... same thing... Classic bait and switch. Expedia should be shut down as a company.

I made a reservation with Expedia for a motel in Carson City, Nevada for the night of 20th of May at $78.10. When I got to the motel, they didn't have a reservation but could give me a room for $130.90. Rather than sleep on the sidewalk, I took it. Later I found out my credit card was charged $78.10 and $130.90. It appears Expedia booked me for three nights from the 16th to the 19th at $78.10 a night. When I didn't show up on the 16th the motel charged me for one night, paying Expedia a commission, and canceled the other two. Then when I showed up on the 20th, as I booked, there was no reservation and I ended up paying $130.90 for that night.

I went on to the Expedia website and initially entered one date for flight search. I then did a second flight search on another date. When I tried to book the second flight search I received a message to the effect "we cannot finish your reservation at this time" please return to search. When I returned to the search, it returned me to the first flight date. I went through with the reservation thinking that it returned me to the date that I wanted and had left off my search on. I realized the mistake 48 hrs later and of course they wanted to charge me $90 to change the flight and $100 more because the flight cost went up that much in 2 days. The process is excruciatingly frustrating and Expedia should be held responsible when their site is poorly responsive and misdirecting.

When booking with Expedia I was very pleased with the service over the phone and even the discount given for my car rental. We spent $2,100 with them (Flight, Hotel, and Car rental). Come to find out, when I arrived at the airport to pick up my car, they reserved a car rental at an Enterprise 20 minutes away! So we had to pay a taxi just to get to Enterprise. RIDICULOUS. NEVER booking through Expedia again!

I downloaded the app because they said they'd text me a coupon for $25 off my next booking of $100 or more. So I got the coupon and booked a hotel for $117.50. The coupon code didn't work so I called them on toll free number and was put on hold 10 minutes while he tried to figure out why the coupon wasn't working. Then transferred me to customer service who asked for all the same info, then put me on hold for ten minutes with no sound or beeps to indicate I was still holding... but I'll do a lot for $25 so I waited. Finally she came on and told me to hold again, then another ten minutes of silence... Now, I'm so mad I've signed up on this site and written this review... I've been on hold for this stupid coupon for 26 minutes total now with my finger on the send button for this review. I am finally giving up on Expedia and their bogus coupons.

I was informed while I was out of town that my flight on AA was changed. The flight change excluded the last leg of the flight to my destination and I was supposed to approve. I called Expedia to make sure that flight change got me to my destination. In order to make the change they want to charge me $300 and send me on an overnight flight with a 7-hour layover with no option. I told them there was a one-stop connection on their website for $20 more and a 45 min. layover. I have now been on the phone with them for 2 hours and 10 min.

I booked a trip with Expedia from Newark, USA to Santa Marta, Colombia. They made changes to my itinerary. I came to find out my flight times weren't matching. I called them several times, waited hours, and still no answer. Expedia is a complete scam. BE AWARE OF THIS COMPANY. PLEASE! STAY AWAY from them!

I am blown away by how completely and utterly useless Expedia's call centre is. I made a mistake when booking flight tickets which I hold my hand up to but for crying out loud all they have to do is change a surname. I stupidly put my wife's married name on the booking instead of the maiden name as it appears on her passport. Schoolboy error but one I was prepared to pay $50 to fix. 3 phone calls and well over 2 hours later calling from South Africa to wherever their call centre is and I am still no closer to getting it sorted. Most of the call time is spent on hold while they check with their supervisor or phone the airline direct. The quality of the line is awful and they might as well by trying to talk to me from the surface of the moon with a $5 walkie talkie. The agents cannot understand me and I speak pretty good English. I asked them to change the ticket to my wife's maiden name and the next day I was told I didn't need to put a middle name in.

With our business, my husband and I travel sometimes more than once a month through-out the year. We always deal directly with our hotel reward and frequent fliers reservations but... this recent trip... American Airlines (which we Thank So Much for fixing this mess) website happen to be down when we tried to book flight with few seats left at times we needed. So we made the ULTIMATE MISTAKE and booked with Expedia! In the beginning... I bought flights online through Expedia at times that worked for our trip and picked our seats... Paid in full price and later... days later received email with different times and seats for a MUCH CHEAPER FLIGHT! They kept all our money and said we should be happy we have a guaranteed seat on the plane!

I can't stress strongly enough that you should never use Expedia. Dealing with them has been among the most frustrating experiences I have had in my life. After initially booking only a hotel in Las Vegas I decided to fly instead of drive from San Antonio. I called back after 2 days and added air fare and a rental car to the hotel. Expedia could not just add to the trip so I had to charge the entire thing onto my account and get reimbursed for the initial hotel booking later. 2 days later I received a voicemail stating it was urgent that I call Expedia.

What a SCAM company! I booked a shuttle from Budapest Airport to the hotel at 11:30 PM. They didn't pick me up almost at midnight in a foreign country! I asked Expedia for a refund. They contacted the shuttle company but the shuttle company denied the refund. All Expedia did was an apology! No refund. I'll contact my bank. Expedia is a SCAM company and is supporting scammers.

They messed up my check in date, didn't fix their mess up. The people you talk to don't know **! They are rude and dumb! Ended up paying $80 for a ** motel room! Will NEVER USE AGAIN!!!

I reserved 3 rooms for 5 nights in Eugene, OR through what I thought was a hotel. It was reservationcounter.com which turned out to be Expedia. These reservations were made 6 months in advance and they required prepayment since all hotels were full due to an event. I was assured that I could change the dates of the reservations. When I tried to change the dates at the hotel, they told me I had to call Expedia. After many phone calls and being on hold, I was told by Expedia that they would have to delete the whole reservation and make a new reservation with the new dates. This would cause me to lose the rooms. I ended up paying for 2 rooms for 2 nights that we did not use. The hotel also told me that Expedia would cancel the reservations if we did not check in, even though they were prepaid. I will never ever use Expedia or reservationcounter again and advise others not to use them either. This is customer service at its worst!

It was my first experience with Expedia and definitely will not be using them again as they are very rude on the phone with and have no customer service skills. Missed the connection flight from Abu Dhabi as the plane left late from Heathrow which then resulted in staying in Abu Dhabi, missing my hotel transfer as they didn't bother to check details of arrival, paying someone else for the hotel transfers cos it was 12 midnight and finally getting to the hotel to find out we didn't have bed & breakfast??? A one week getaway turned into a disaster and when we returned and called up customer services we were told someone will get back to us within 72 hrs (which did not happen). When I called up again, I was told the case is closed. I mean, what the hell??? Up to date no one has got back to us and do not or will not recommend Expedia. They are crooks...

I booked 3 night in a hotel (Quality Inn Barrie On) through Expedia at a cost of $305.07. After our stay when booking out of hotel I was charged $ 332.19. Hotel would not adjust my bill until I had a copy of my reservation. Thankfully I had one in my car. After showing the clerk this she reimbursed me the $27.12 with no reason as to why I was overcharged . Upon returning home I contacted Expedia for an explanation. I was told that it was the hotel that overcharged me and deal with them. So what I would like to express to Expedia customers is to keep copies of your booking when making reservations!

I was booking at the dates 20/6/2016 - 24/6/2016 in Hotel California in Odessa for a double room. The deal described by Expedia included Half Board. When clicking on the words Half Board when making the reservation it was written that breakfast and dinner are included. The only reason I have booked in this Hotel (and paid extra for the dinner) was the fact that it included dinner as specified. When I Checked-In I was surprised to know by the reception that my booking does not include dinner and it was a "mistake" made by Expedia. After phone call to Expedia by the hotel reception the "mistake" was corrected and Expedia specified that it includes only breakfast. I don't know and don't mind whose "mistake" it was. The only fact I know is that I have paid for 4 dinners and I did not get even 1. Who is going to return my money which I have paid for getting Zero?

Expedia disappoints. I will never use Expedia again. False representation. Lack of clarification. I am disappointed. I am denied my $900 refund. Don't bother. So very disappointing. Deal directly with United Airlines and cross your fingers that the "agent" knows what the rules are.

Been on phone 3 times. For at total of over 2 hrs. Trip was cancelled within 24 hrs but they did not cancel. We got charged and are trying to find out why. Nobody speaks English there so it's hard to understand them. After 3 people they tell me travel protection doesn't cover much. And they will give us airline credits to use later (but only through Expedia). Wow. No chance that will happen after all this BS. Still on phone waiting on supervisor to make up his/her mind how they are going to jab it to us some more.

I'm a first timer using Expedia. I travel a lot and have always done my own booking for flights, cars, hotels, etc... My wife and I were headed to Mexico for a little over a week and I thought I'd give Expedia a try. Mainly so that all the bookings could be done in one place to make it easier. First problem: We booked about 3 months ahead of the trip. Everything seemed to be going together well. A couple of days before the trip I checked in online with Expedia to check our itinerary and found that the last leg of our return flight had been changed...by several hours. We had not been notified of the change.

I usually book with Booking.com. This time my wife booked with Expedia without telling me. When I compared prices with Booking.com, Expedia was around 25% more expensive for no reason whatsoever. When I cancelled, Expedia charged full night fee plus some taxes... Cancellation for the same hotel was free on Booking.com. I cancelled 2 of my Expedia bookings in Malaysia and booked again with Booking.com and was still able to save money (despite the full night charge Expedia charged). When making the reservation, Expedia deducted the full room charge from my credit card. On Booking.com, no payment was required to reserve the room. I believe Expedia should go out of business soon if they keep on heading in this direction. NEVER AGAIN EXPEDIA.

Several weeks ago, and through Expedia, I booked 3 rooms so that all of my family and I could attend an huge event this weekend. I received my confirmation emails and thought I was all set. It even says on the email that I don't need to call, the reservation is confirmed. I found out this week that one of the rooms is no longer needed and I needed a cot put in one of the others. I decided it was easier to call the motel than to type out an email through Expedia and wait for a reply.

I was in contact with Expedia Customer Service for a week trying to have one night cancelled on my hotel reservation in Italy. I was continually promised that someone would get back to me with answers about the cancellation and no one ever did. All I got was one apology after another but no answers. I will never use Expedia for anything in the future.

I purchased a tour for Versailles for 3 people. Unfortunately my husband had to cancel the trip so I called Expedia to cancel one of the tickets and was told that I had to cancel the tour for the 3 of us and purchase another tour for 2. I had to pay immediately for the new tours and was told that the refund will be processed within 15 days. Well after many phone calls and 22 days I was told that finally this is being processed and that may take up to another 15 days to see my money refunded. Expedia advertise free cancellation but does not tell you that is going to take over a month to refund your money.

Yesterday I had occasion to call Expedia for help when the system said it could not complete my transaction. This just after I had enter all my payment information to book the flight. The person handling my call used English as a second language, and was very difficult to understand. She told me the system did not indicate any active itineraries for me and she would start the booking fresh. She had no knowledge of airports at my departure or destination. She tried to book me into Miami for Key West, saying that Miami was the only airport for Key West. I gave her the specific flights I had attempted to book and she could not find any such flights for several attempts, but finally found them.

Customer service is awful and never got my points/rewards. About the rewards, their ad is a LIE.

We booked several hotel nights in several locations through Expedia for our trip to Alaska and when we needed to make changes they made it very difficult. I called for 2 days with the promise of them returning my call and each time I called back they had no record of the previous calls. When I finally called and remained on the line they informed me they would not reimburse me even though the hotel did not offer what they claimed (parking for 2 weeks). Under cancellations on the Expedia site it says to cancel according to the hotel's cancellation policy. When I checked with the hotels they said their policy was to cancel within 24 hours of the scheduled stay and they had no problem with me cancelling but Expedia said the hotel would not cancel our reservation.

I tried to use them again. I am not taking the trip because I am so undone. Over one hour of my time shot because 2 times it told me to try again. Then I had to look up the number and couldn't understand the girl and had to hang up. Tried again but forgot to use the 10% code and called and the girl wouldn't give it to me - the least they could have done - then it will take 10 days to get the money back into my account??? I despise these people, they stranded me in TX. Should have learned then.

Expedia.ca advertises "FREE 24 hour cancellation on most flights". The "FREE 24 hour cancellation" is in BOLD type and the remainder in regular type. What they do not tell you is that this is for WestJet and Air Canada flights only. Even though the US Department of Transportation has excellent consumer safety laws stating that a customer has 24 hours to cancel a flight for a full refund after booking, this only applies to flights booked on expedia.com. Called expedia.ca 12 hours after booking a flight originating in the US on the expedia.ca website. Needed to cancel the flight booking as I was not able to secure the RCI timeshare associated to the location I was going to fly to. Flight was departing Miami.

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Booked cancelable and refundable flight via Expedia. Ultimately had to cancel the flight within period compliant with applicable fare rules. Cancellation was facilitated via Expedia. Refund was supposed to be processed within 5-10 business days. Two months later and now five 1h+ long calls with Expedia customer service refund is nowhere in sight. Each 1h+ call with Expedia customer service requires re-explanation and re-examination of the case, subsequent escalation, another re-explanation/re-examination, and finally assurance that the refund will post to the original credit card within 3 business days. Refund never gets issued. Debating on filing a legal claims for the original fare refund plus time spent on subsequent resolution attempts.

Expedia listed an all inclusive hotel package – to include airfare, on their website. The "all inclusive package" that I purchased turns out was only about 3/4 inclusive. It did not provide me airfare to the actual island where my hotel was located in Tahiti. It got me to a different island. There were no arrangements made to get me from that island to the appropriate island where my hotel was located, despite their being an airport on each island. I ended up having to make separate arrangements to take a ferry to the island where I had booked my hotel at. The only problem is, the ferry only runs from 6am to 6pm. I was able to get to my hotel, but not able to get back to the airport in time. Due to this, my flight leaving the island was scheduled at 0700 hours and I had no way to get back to the airport in time from the island where the hotel was located. Even though Expedia knew the days I was reserving to stay at the island hotel.

I run a non profit for adults with disabilities. I made reservations 10 months in advance in order to keep the costs as low as possible for this group for a vacation I was planning for them. A few weeks before their vacation, I was sitting in front of my computer working and I started receiving cancellation notices for their rooms. I immediately called Expedia and they told me that someone had called in and cancelled the rooms. I explained that would be impossible if they verified the account because I am the ONLY one who has access to this account. I said I needed the rooms back and when they went to retrieve them, they were no longer available. They stated I would need to rebook at a different property.

Expedia left us stranded in San Juan. We went on vacation and for our return they booked the flights too close making it impossible to connect to the flight. There were 6 of us and we traveled from Vieques, PR to San Juan, PR. Our flight landed in San Juan at 1:36 PM and our United flight began boarding at 1:37 PM. By the time we got from one end of the airport to the TSA with a security escort it was already 2:00. We went through expedited TSA and ran to our gate and the flight had already closed and left. We spent $8000 on this trip for flights and hotel. After being put on hold for hours we waited stand by for the next flight. Sold out, the next one out of San Juan was Monday night so 3 of us took that one. I left behind my 3 daughters for the next day to fly out.

I booked a round trip flight for my husband and I on Expedia. The time I booked for our return flight was 2pm. A couple of days before our trip, I was pulling up our itinerary, and the time of the return flight was changed to 5pm. I was not notified of this change. I called Expedia and someone answered fairly quickly. I explained the problem and they said there was a "special department" to handle this and I was transferred. After 45 minutes and no one answering, I hung up. The next day, my husband called, was told the same thing, and was on hold with the "special department" for 30 minutes.

I booked with Expedia. ca online and never received a confirmation after 24 hours so I thought it had not gone through as it has happened before. I then rebooked. After rebooking, the charges came through on my credit card for the previous booking too. I called to let them know and ask them for a refund. They charged me a $75 per ticket cancellation fee even though the error was theirs and I had still never received a confirmation.

On June 7, 2016, I attempted to book flights for family vacation from Toronto to Halifax. An internet interruption during the booking process returned me to payment page for paying twice, I refused and logged out. I checked my email and didn't see any confirmation letter, so I thought I didn't book the flight through Expedia. On the second day, I booked through CheapOair successfully. On June 9, Expedia took money from my credit card account. The flight is non refundable. I am out of $2,000 or $1,000 if I use flight credits. Either way customer service is helpless.

We were requested by Expedia to call back regarding our flight. Since we had a bundle deal, we have since tried to contact Expedia regarding the hotel, more than 9 times at international rates. The only thing we got was that we were constantly being connected to someone else, even Expedia Canada, so we told this story more than 20 times now. And as soon as someone is trying to give us some information, we get disconnected, never to be contacted again. Expedia changed our flight the second time (this trip) and we got saddled with extra costs for our stay, without any compensation from Expedia. I am a gold plus member and very dissatisfied with Expedia.

According to supervisor I spoke with, the terrible things that happened to me - lost car reservation, terrible seat assignment, reserving seats with additional fees - "never" happened. I will never use Expedia again - beware.

First I was on hold for 2 hours. Second, they promised to help and all 3 times blew me off and hung up on me. When asked to speak to a manager the blew me off again. We rented a car from Fox and had a reservation. We got there 2 hours late and they gave the car to someone else!!! Are you kidding me!! And Expedia did nothing. I will never use them again!!

So I booked a round trip flight to visit my boyfriend for his birthday through Expedia. The last leg of my flight was on Cape Air, an 8 seater plane. I had never flown on a tiny plane before, and didn't know what to expect. Let's just say, when I finally reached the end of my fight, I was kissing the ground. I decided I never wanted to put myself through that again. The flight made me extremely sick.

I booked the 6 identical flights for a family event. Later, I had to 1) move one flight day and 2) cancel one of the 6 flights for someone who couldn't attend. So far, I have spent a total of 7.5 hours on hold and counting. Not kidding. In almost every case, I have had to call in more than once to do the same thing as their agents just dump the request and won't complete them. They don't appear to care if you're dissatisfied. Airlines often have poor service but I have never had such a poor experience with any company as I have with Expedia.

When looking to make a booking from Adelaide to London and return from Munich to Adelaide in Business class (as a treat!) we experienced sinister and fraudulent activity by Expedia call centre personnel located in India. In short, having spent 3 hours on the phone, we selected our itinerary, provided our banking details and noticed the staff member was rushing through the booking (however 3 hours on the phone!) and would not take such information as our frequent flyer number, confirm along the way that our seat requests were possible to be held and at the end of what should be a simple booking to complete provide confirmation that our itinerary and seats have been booked... When we're quickly transferred to another member of staff who had no idea why we were transferred nor did we understand only to find that the seats were not booked due to the airline not accepting the booking!!

My wife and I recently traveled to Italy and bought travel protection plan at a cost of $159. While there, we had a death in the family and needed to return immediately. Called the number on the protection plan after purchasing an international phone to talk to Expedia and the doctors. Called Expedia 4 times, and each time was put on hold and then the call dropped, eating up 60 of our precious 90 minutes on the newly purchased phone. On the 5th try, they finally claimed that the return flight in our package was virtually worthless and that the airline would charge $300 per person to change flights so we were better off just buying another flight. I explained to them that a one-way return flight on our currently booked flight was $2700 each while the new one-way flight home was $988 so how could that be??? They said there was nothing they could do but could help me book the new flight completely at my own expense.

I planned a trip and needed just one extra night. I booked through Expedia. An emergency came up out of the blue and I had to cancel my trip and my week in St. Maarten. I was able to get most of my money back through the week I had in St Maarten and my flight. The one night I booked with Expedia, was terrible! Never book with Expedia! I was charged the full amount with no one to contact or no one to call me back. I get business. I'm a business owner and I understand a penalty. But to rip the customer completely off after the customer is trying to contact the customer service department for 2 days!!! And they say, "Oh I can't hear you, you have to call back in 30 mins our lines are down"??? Then you call back and same response. Expedia makes money off of ripping people off! Never book through this company!

I booked a trip through Expedia that included airfare and hotel. The confirmation email that I received from Expedia explained that I would have an extra charge of $20 per night from the hotel for resort fees. At the end of our stay at the hotel I was billed $30 per day for fees. When I contacted Expedia with the issue they claimed that the resort fees were always $30 even though I have it in writing that I was to pay $20 per night. BEWARE OF EXPEDIA'S FALSE PRICING. I will never book through Expedia again. I have had much more reliable experiences through other booking companies.

Recently booked a hotel via Trivago and ultimately through Expedia. The price advertised is NOT the price billed! If fees and taxes can be generated on the billing page why can't consumers see them on Trivago and Expedia? Not so long ago airlines used similar techniques to attract business until public outcry had them list REAL prices for their fares. I would keep away from Expedia and use hotel websites where you will be advised of fees and taxes ahead of time so real comparisons can be made.

I booked my package deal for 2 people from Chicago to Punta Cana (flight + hotel) for a total of $2,170.20 and I checked the price again less than 36 hours, it was $1,882.92!! $300 difference! When I called up Expedia to help me with the variance in the package amount, they said only hotel can be cancelled, but not flight. Instead I will get a flight credit which should be used within 1 yr, same carrier and same travelers + $200 reissue fee!!! Here I called Expedia to work on the variance (savings) of $300, instead they suggested me an option to pay $400 ($200 per person) extra for re-booking my flight. This is ridiculous as I am not asking them to cancel the package, but give me the better deal on their own site. Customer Service isn't trained to answer the questions to the point, instead keep repeating the same message like a tape. I will not recommend this site in future.

I booked a room through Expedia. I was on the website at the time I was speaking to them on the phone. They quoted me a price at booking confirmation. I told them it was a cheaper price on the website. They said they would give me that price. When I received the confirmation it was the higher price. I called them back and they said there was nothing they could do because it had already been booked. Something tells me this happens a lot. DON'T USE EXPEDIA. You can get a cheaper price going through the hotel.

I recently booked a hotel on Expedia website for $535.00. When I went to pay the website advised to go ahead of the booking. I had to go to the higher price of $563.00 as the price had changed. I went ahead with the higher price but still another day later the Expedia website is still showing the price at $535.00? I emailed Expedia wanting an explanation and they advised to take a screenshot of the price and email it to them. I have done so but still waiting on another explanation from them... This is not the first time this has occurred but twice just isn't good enough.

Travel tip of the day: NEVER USE EXPEDIA. Reserved a hotel that was perfect and then a few weeks later I received an email stating that the hotel is no longer available. Called the hotel and they have new owners and are renovating that weekend. After two hours on the phone with the rep, I finally was able to book a replacement hotel. It was decent, but extremely far from the venue I will be attending and so I decided to go a different route with a different company and cancelled the second hotel reservation. I was assured that I would receive a full refund.

I purchased the insurance they pedaled to me and the Expedia customer service representative still would not cancel and refund my ticket for a November flight when it is now only June. Per the directions on their site, I was instructed to book a new package for a different date and then cancel the previous order, but found out the hard way that cancelling with refund would not be allowed. I am out $1,036.17!! This company should be investigated for fraudulent activities, selling insurance that you cannot actually use and not refunding amounts for canceled services well in advance!

DO NOT USE EXPEDIA. On a recent trip, Expedia overcharged me for the hotel room and refused to give me a refund. The car rental place was a joke. Signature Car Rental charge me 3 times the quoted rate that Expedia gave me. Don't even bother to complaining. Expedia DOES NOT care.

For us Expedia is a fraud and dangerously irresponsible.The cancelled flight af 1780 also cancelled our new zealand connection to lax because there were no other flights to connect in time. Expedia DID not alert us or rebook us as promised. Expedia was unreachable after a day and a half of calling and hours on hold and DID not help us in any way. We want the entire amount by rebooking on Aer Lingus, the sum of 1,570.20 pounds or equivalent in usd. We want the sum of 227.93 for the extra night at the Mercure hotel in Paris. My husband and I were very ILL with chest colds. We were desperate. Months later, they are still avoiding us. Expedia is a fraudulent, irresponsible business that should be shut down.

I have a refund pending in excess of $7000 and Expedia is very good about saying you are entitled to the refund, but they never deliver over a period of 4 months of back and forth. You cannot get them on the phone with a definitive resolution, and the home office is unreachable. This is a lousy company that includes Orbitz too I think, and they do not care about you as a customer when it is time for them to pay you. They are great in taking your money but as unethical a company as you will find anywhere. Stay away from these people that are as bad as scammers can be in how they care about you.

If I could I would not even rate it 1! Called Expedia on June 4, 2016 to get refund for one person in group of six that I booked for airline tickets to Toronto. Experience was terrible and waste of time for two hours on phone. They start by saying that yes you can get a credit refund for canceling flights. Then they proceed to help you cancel flight. Even though I booked round trip airline tickets on their site, Expedia split the ticket into one way departure and one way return. Now l know why. It's to rip customers off on booking fees. Receive email from Expedia regarding canceled flight credit voucher which will give traveler up to one year from date booked to reuse ticket ($219.42) through Expedia with rebooking fee of $200. For the return flight they sent similar email with credit voucher of $199.36 with rebooking fee of $200, which is more than the return flight.

I was promised no "surprise fees" before I booked (& of course, after asking a zillion questions, including baggage questions), and then of course, AFTER Expedia travel took my money, I was then (& only then), told I would have to pay $55.00(!!!) for a simple small overhead bag on Spirit airlines (a total round trip of $220.00 for my husband and me!!!). I tried for 2 days long, heat stroked days to get a refund, due to this obviously intended pre-lie... to NO avail. Repeatedly placed on hold for over an hour(!!!). Are you thinking booking your next vacation/business trip via Expedia Travel??? Start walking; skipping; and running & do not... do not... do NOT, even think about looking back.

I have booked through Expedia for more than a decade. Since our recent retirement those bookings have included parties of 4 and 5 who travel with me and who have been assured repeatedly by me that it is worth a few dollars more to have a reliable agent (Expedia) to intercede should problems arise. This has been my first experience with actually having problems and much to my dismay Expedia has been notably unreliable and unresponsive.

I found pricing for a hotel and went to purchase it and the price for checkout was 200/night higher. When I contacted Expedia they didn't care. "Oh well that happens a lot" was their response. I asked to speak to someone with authority to authorize the price still displayed on their site '2 and a half hour later' as that's how long it took to talk to a supervisor. I refreshed my page and told them the price I wanted them to honor was still showing. Very disappointed. This site was a waste of time!!!

I recently booked a hotel room in Germany through expedia.ca for my boss. I booked over the phone and the agent called the hotel to make sure there would be 2 beds and not 1 double. After confirming the 2 beds, I completed the booking with the Expedia agent. The agent assured me that the reservation get submitted to the hotel within moments of the booking. Two days before the check-in I emailed the hotel to ensure that the bedding specification was confirmed only to find out that Expedia did not send the booking to the hotel.

I booked a ticket on Expedia returning from Charlotte to Montego Bay connecting in Miami. After I paid the ticket they have changed it to connecting in Tampa then Miami then to Montego Bay. I have booked hundreds of tickets and I know exactly what I booked. Expedia now wants to charge me an additional 250.00 to change my flight to what I originally booked. They now have me on hold for 1 hr and 57 and 21 second to speak with a supervisor. I guess they are just hoping I would just go away. The rep is also rude as hell. In the middle of my sentence he placed me on hold. I wish I could reach through the phone and rip his tongue out.

Update 2nd June: After waiting over 8 weeks for a refund, I contacted the airline who Expedia say have my money. The airline informed me that Expedia have the money as the airline processes refunds in 3-5 working days, not the 2-12weeks that Expedia claim. I was advised to consider using the small claims court or at least contact the Airline Ombudsman. So it seems Expedia are lying and hanging onto the money for as long as possible, blaming any hold ups on the airline who have already transferred the funds. As usual, Expedia hold the party line, refuse to even look into what is going on and continue to repeat '2-12 weeks, it's the airline's fault' ad infinitum...

My daughter booked a flight from Guatemala to Mexico with Expedia. It said that there was a 24 hour free cancellation. Twelve hours later she tried to cancel the flight. First of all the numbers they give you to call can't be called from abroad so we asked a family member in the U.S to call for us. Five hours later he was still trying to get some information. He was initially told to call the airline and cancel through them, but they told him he could only cancel through Expedia. After another 40 minute wait the rep told him he couldn't cancel even though it said on the site that he could.

Thought I bought a ticket on Expedia, but was billed for TWO tickets, on different flights, different airports, same time. Spent an hour on 2 calls to Expedia in India trying to straighten it out (cut off once, of course) and then to my credit card company and now have to plead with United Airlines for a refund. Very frustrating and annoying, and probably expensive as well. One star is one too many.

Unethical company. So to be clear with everyone: I called Expedia on March 9th to cancel a trip to Puerto Rico which was 9 days off. I waited 1 hour to get to speak with a service rep. who then put me on hold for an hour to get ahold of a supervisor, who then took an hour to cancel my trip for my 2 hotel rooms and flight. I asked that they retrieve the service voice recording to show that the Sale Rep stated no less than three times that the trip could be cancelled with 7 days notice. And to have this escalate to an officer of the company to call me back. They stated they would have someone get back to me immediately and the recording would take 5-10 days to pull and they would follow-up with me. They did neither.

I booked a package for both tickets and hotel from Hong Kong to Samui 3 weeks ago. The total was 3000 USD for 2 people. Expedia sent me a confirmation letter confirming the tickets and hotel room are all set. I received an email 10 days after I booked the package saying the tickets got cancelled because my credit card did not go through for THAT PART. BUT the hotel rooms are booked without any flight tickets. They have charged us $2000 USD for the hotel. And said if I want the tickets I will need to pay an extra $2000 USD because the price went up! Which is ridiculous! Since I have booked a PACKAGE and they have sent me a confirmation right away but told me only half was booked and the other half did not after 10 days by email!!

I am writing this email to tell about my unpleasant stay at the hotel booked via Expedia. I booked the room from Expedia on April 22, 2016 at 10:03 AM for the date May 28, 2016. As per my itinerary my room type was Standard Room, 2 Queen Beds. I reached hotel around 11:30 PM and asked about my room. They gave me keys to the Room Number 161. When I entered the room, I saw that the room has only 1 King size bed. I told to hotel staff that this is not the room which I booked. So they replied me these were the details they received from Expedia "and now we don't have extra room for you."

This review pertains to Expedia's refusal to help us after they booked us for the wrong nights at Best Western, Henderson, NV. On Expedia's website, we booked the nights of March 17, 2016, departing March 20. When we arrived, the hotel had no reservation for us. Upon checking, they discovered Expedia had booked us on March 13 for 3 nights. Expedia never sent me an email confirmation, and hence all I had was a screen print from Expedia that gave the reservation confirmation number and the name of the motel. Neither Expedia nor the hotel was willing to make any financial accommodation. Since no other hotels in the Las Vegas area had any available rooms (unless we were willing to pay around $1,000/night). We wound up paying $728 for 3 nights in a Best Western.

I booked flights with Expedia return to New York and l also booked flights from New Orleans back to New York to catch return flight back home. The flight times from New Orleans changed by nearly 3 hours which Expedia didn't tell me. When l printed my boarding passes l realised we would miss the connecting flight back to the UK. I then spent nearly 3 hours on the phone to Expedia customer services being given a total runaround. During this time the flight prices from New Orleans back to New York tripled. I was forced to buy new flights, Expedia just quoted policy to me and were totally unhelpful.

Purchasing travel protection through Expedia is a joke. It in NO WAY helps you. I paid 50$ extra for our trip to be covered in case we needed to cancel. When we decided to cancel, they only refunded part of our trip, and gave us no options to cover the rest. This should be illegal to charge people extra for something that is false advertising. DON'T USE EXPEDIA, terrible customer service!

Booked my vacation package with Expedia staying at Rui Palace Saint Martin. For once this is so called "All inclusive" resort was a joke. Food was like in fast food places, no fresh fruits in the morning. If you're lucky you can get an apple and that's about it. Second, this place is thief heaven. My Rado watch was stolen from LOCKED safe!!! How can that happened? I called Expedia to talk about this and they simply send me "Terms and Conditions" that I've agreed to when I clicked on Submit button. Isn't that nice way to deal with their customers problems? Expedia says that are not responsible of stolen items etc. Well somebody has to be responsible. Or based on their practices you should not take a watch or a phone or a wallet to your destination because if it gets stolen nobody would be responsible. It's just a bunch of BS.

I am U.S. Military serving overseas and purchased roundtrip tickets through Expedia to go home on leave. Unfortunately I was forced to change dates and times of my flight so I called Expedia to cancel and they told me although Expedia doesn't charge a cancellation fee the airline does. My cancellation fee from the airline was more than the cost of the ticket so I had to pay them more money to not go home. Then I called the travel protection insurance that Expedia provides and it turns out they don't cover trip interruption/cancellation for Military leave. So I had to eat the cost of the ticket, the cost of the insurance, the cancellation fee, and the rebooking fee and after all that I still need to purchase another ticket to go home to see my wife and kids. Expedia has some great deals but your travel plans better be concrete and make sure you read all the fine print. I will never use this site again.

I booked a hotel 3 hours from home to attend my daughter's triathlon. I looked for deals through Expedia in hopes of finding a great deal for myself and family. I found a hotel within budget that sounded great. I talked other family members into also attending and making the same booking through Expedia. We booked on a Tuesday, check-in was Friday. We used the Pay Later option (at check-in) in case I had to cancel for any reason. Expedia says there is a free cancellation policy if cancelled in 24 hrs. We did not cancel and we were excited to be able to go on this mini trip. Expedia site stated this hotel had a casino, nightclub and all these wonderful amenities that were NOT offered. This hotel was in the middle of a field, around nothing.

Had booked a hotel in Toronto which was for the return leg of a trip to Mexico. Discovered the night before leaving Mexico the hotel had had to cancel due to a water leak. According to the hotel they had notified Expedia a day or two before so they would have time to make alternate arrangements. I asked the lady from the hotel to explain to Expedia that I was in Mexico therefore did not want to be tied up on the phone with them, she said she would let them know to make alternate arrangements.

I am beyond mad right now! I'm currently an hour and a half wait time into my THIRD phone call to Expedia to correct my daughter's name! The first time I called they told me I had to wait until the free cancellation period expired before they could change, so I did because apparently I'm not very bright and too trusting that a company of this size would do the right thing! Guess what. Still no name change And I realized we are on the WRONG flight leaving boston giving us a layover of 5 hours, not 1 like I thought I booked. First they said "no problem", they'll fix it. Now they say the price will be an extra $500 pp to be put on the right flight?! And because I waiting the 24 hours like they asked me too I'm completely stuck... and still the name change has NOT been taken care of! This was to be a trip of a lifetime with our kids before they leave for school and now expedia has managed to ruin it for me! I'm beyond stressed and need some help here!!!

I would like to bring to your attention that I missed my connecting flight at London Heathrow airport to Paris France due to the original itinerary allowing only 1 hour and twenty minutes to make the transfer from Terminal 3 to terminal 5 to board the British Airways flight to Paris. This was impossible to do because: Virgin Atlantic Flight from SFO was on schedule but it was a wide body airplane with 200 plus people on board. It took app 15 to 20 minutes to exit the aircraft at the gate. A shuttle bus was required to go between terminals. This required app 10 min walk to catch the shuttle and then another 10 min shuttle ride to get to the other terminal.

I apologize for this rant but PLEASE BEWARE: Country Inn & Suites By Carlson, O'Hare South in Bensenville, Illinois is one of the worst hotels I have ever been too, with some of the most disrespectful employees. I booked a hotel for Thursday night (5/26/16) at this hotel on Tuesday for a surprise Birthday trip for my husband. It says on Expedia that they have cribs available, but I also called to verify that it was an actual crib like they advertised. The person who answered reassured me it was an actual crib.

Expedia is the worst travel engine site to use!!! They charged us double the actual cost of the hotel stay... Their customer service representatives are extremely unprofessional, left me on hold for over an hour and I had to call through another line to get to the manager... She was a Filipino lady... I overheard her and her friend laughing on the other end. They probably do this all the time. But anyways they charged me double like the cost of a 4-star hotel when in fact felt like a motel. Expedia is ripping people off while claiming to offer great prices. I would definitely book through the actual hotel instead of using travel sites like Expedia. Never will I book with them again. They also have hidden charges after you book! Expedia is the worst!!!

I purchased a plane ticket through this company and purchased a traveling protection program. I specifically called and explain why we would MOST definitely need to change the reservation once out of the country and the lady said IT WOULD BE COVERED. When I called to cancel and get refunded the clerk gave me the WORST customer service. I called to speak with someone at the corporate office and explained to him what had happened and how obviously I was given the INCORRECT information - he was so RUDE and not helpful at ALL. BE AWARE OF THIS COMPANY THAT ALL THEY DO IS TAKE YOUR MONEY. I WILL NOT BE BUYING another plane ticket with them ever again!

I purchased international Delta ticket on April 14 thru Expedia.com. They called and left me message regarding flight changes. When I called them I was told Delta informed them about flight changes May 7th but they informed me May 26th. When I to reschedule again with different airlines I had a difficulty with time or connection cities. Because what I request for reschedule was overbooked because Expedia informed me almost two weeks later they had informed by Delta. After 2 hrs 30 minutes on the phone I still couldn't get my request. Their customer service is so bad, rude and no courtesy. Please do not buy anything from Expedia. They are worthless. Never shop again from Expedia.

Logged in to my Expedia account and attempted to add rental car to flight itinerary. Was quoted price of $370 on website. Entered personal and credit card information and clicked "Reserve" button. Site would not complete my reservation despite many attempts. Called customer service and was quoted price $200 higher. Then spoke to supervisor and was quoted price $100 higher and a future coupon. Asked supervisor to honor the price quoted online and was denied. This is a complete scam. This company should have criminal complaint against it.

Expedia, took forever to answer the phone, half hour on hold listening to junk. Then they said the would get back to me. Sent me a generic email. Whole thing is a Scam and not worth the risk or the fee dealing with this middleman company who claims to help you but really is helping themselves take money.

I booked a hotel through Expedia for a single night as we were passing through Las Vegas. The cost was $40.67. We arrived late at night and left the next morning without using any of the hotel's facilities. The hotel added on a charge of $112.62 for what Expedia describes as "resort fees, use of the mini bar [non-existent], and other charges." My emails to Expedia are basically answered with a form letter which confirms that, no matter how you pay for your room, the hotel is free to add whatever additional charges they want to, with Expedia giving them your banking information!! I am very angry and disillusioned with Expedia which I have used to book flights and car rentals in the past. BEWARE OF USING THEM AS THEY GIVE HOTELS A BLANK CHEQUE TO CHARGE / GOUGE YOU FOR AS MUCH AS THEY WANT!!!

I have been on hold for four hours for a minor issue that should have been easily resolved with a few changes with the computer on their end. I am so screwed.

I have a vacation rental, the Pelton House in Ashland, and whenever I get a booking from Expedia the booking is blank except for their name and the dates of booking. I've went back and forth with Expedia and InnLink in order to get either the customer's email or phone number to give them their code to access the property. It's frustrating when customer service at Expedia informed me that their supervisor needs her to close the phone as she had stayed a long time on this call and can no longer assist me. What am I supposed to do?

I have had the worst ever customer service experience with Expedia. I booked a holiday to Vietnam using Expedia via phone. They deducted my money but never sent me a booking reference number. I spent a total of 6 hours on hold and speaking with agents, each time having to tell the story again, and despite me sending proof they had deducted the money from my bank account they were unable to give me my booking reference. Two days before I was due to leave for my trip, an Expedia agent rebooked but did not tell me she was deducting my account again! I eventually got a refund from the airline for the flights but Expedia won't pay the airline penalty or the non-refundable hotel booking. The whole experience was stressful and not worth it. Their tactic was to wear me down and make me give up. In future, no matter how good the deal looks I will only deal directly with the airline and hotels.

Yesterday I tried to make some change from Atlanta GA on May 28th to Oct 28 to New Orleans. The lady over the phone told me two options. Cancellation fee $200.00 or make change $200.00. or Transfer different dates $200.00 which is other option. She told me $357.00 instead of $200.00 fee to change. It's not the same as years ago. I gave her the credit card and she only told me will be email shortly. Nothing else. She never submit me confirmation number or credit card has gone through. We hanged up and about ten minutes later, none has shown up. No flight change or credit card not gone through. And I had to call back and told them same thing. And they have to call help desk and waited for up to almost two hours then phone disconnected. She did called me back by her name Angela. Then I called again with different person and talked about same note and I told her to transfer to Angela and they said no. They can't do that.

Oh how I loved sitting here reading all of the horrifying reviews about flight changes and hotel issues and PRAYING that was what I was going through right now. But it's not. Instead I have a whole other problem to deal with. I booked a reservation through Expedia two weeks ago for my trip to San Antonio that is supposed to be happening in a week. During this time, I chose to pay all expenses at the hotel and gave them a credit card number to hold the room. YESTERDAY, two weeks after booking and a week before the reservation, there was a draft on my account pending for $301.76 from Howard Johnson. There was a line of numbers behind the name of the account, and my hotel fees were only $295 and some change, so this charge made no sense.

I booked the ticket at 2:00 PM for 28 June 2015 and cancel at 12:00 Midnight. I was on the phone for four hrs, and they refused to refund my money back. They said "you have cancel with airline not with us, so we will give you airline credit, not refund." This is way Expedia do the business. They are robbing the customer. By the way I have complaint for refund file on July 3, 2015.

DO NOT USE EXPEDIA.COM. All I had to do is change my daughter's middle initial to her full middle name and I am now on my 4th phone call and hours of on-hold time. The people that you first call cannot make any changes unless they speak to their "support" person, so they leave you on hold for hours on end. I am now on hold 43.08 and still holding. This is the worse support people I have ever spoken to, and no one is from America!!! I would not even give them one star. I would give them negative 5 stars!!!

I purchased online, the Expedia advertised "Deal of the Day" to Puerto Rico San Juan on Thursday May 19, 2016. The deal stated: Purchase hotel room, receive flight for free. We paid $1489 for a trip to the Conado hotel in Puerto Rico. On Saturday May 21, we read a news report that Zika virus was in Puerto Rico. I called Expedia Sunday, May 22 to inquire about the cancellation policy. We were informed that the price of the hotel could be refunded, but the airfare was non-refundable. I informed the agent that we purchased "the Deal of the Day", which stated that "purchase the hotel, airfare was free". I requested to speak to a supervisor. I was placed on hold FOR HOURS!

I recently booked a vacation package with Expedia and for unexpected reasons had to cancel. I purchased the Travel Protection and was able to get my hotel refunded and a credit for the Delta Airlines tickets. I have since tried to use the Delta Airline credit to rebook a new flight but found it to be impossible to book without long hold times and doubling prices. The only way to use the credit is to call an Expedia customer service representative to book the new flight. I called back to back days and each time found a reasonable flight that the credit covered… only to have an “ERROR” occur when trying to finalize the booking. That then resulted in 3 hours of “on” and “off” hold times for each call.

Booked our trip to St. Croix USVI through Expedia. On our way home the airline (Seaborne) was 4 hours late. I notified Expedia that I needed help because Seaborne said since I booked through Expedia I would have to contact them for any changes in my flight. I called Expedia. Took 10 minutes to get them on the phone. When I did the person I spoke with barely spoke English and barely understood English. After waiting 45 minutes they again said they didn't understand my request!! Absolutely useless service. Once they have your money they are done with you. I will never use Expedia or their affiliate sites again. And I've spent thousands on Expedia alone. Live and learn. Stay Away! Stay very far away from this company. If you have any problems they are absolutely no help.

I booked a trip to Riga, Latvia for 7/21/25 2016. I was told by Expedia that the hotel I booked which was called DoDo was near the restaurants and night clubs. I did research and found that wasn't the case, so I spoke with manager and said he would waive the cancellation fee. I told him I couldn't find a replacement right then but I would call back, and said that he was the person that honor this, and I would have to start all over with a new manager. I been on the phone all day on hold, and being hung up on by customer service in the Philippines. What happened to call centers here in the States? This sucks. I should have used Orbitz.

STAY FAR AWAY FROM THIS COMPANY!!! I wish I had seen this site before I booked with Expedia!!! Thousands of reviews 1 star or less!!! I booked a hotel room over two years ago for my son's college graduations. Now that the itinerary for the weekend has been finalized, I do not need 2 of the 4 nights originally booked. Even though Expedia says I can cancel or MODIFY my reservation without penalty up to May 25th, they have not told me that I need to keep all four night or lose my room. While on the phone now for almost 2 hours (not one representative is in the United States, which the agents have confirmed). Chris, my first representative however told me he found a hotel for the nights I needed...event further away 45 minutes. I was also on my computer and booked a hotel 3 miles from my son's school!!!

I am 20 years old. First time buying a flight on my own without my family's help. We always buy from Expedia. But after this... Never again! On Sunday May 15th I booked a Roundtrip of 5 days for two travelers on Expedia. I filled out the information, went on with the payment page and continued to book. Error. I looked at my bank. Nothing was wrong. I tried again. Error. So I refreshed the page because I was thinking my wifi wasn't connecting correctly. Error. I went back on to my bank account and found out I was charged over $1000 for a flight that was only supposed to be roughly around $800. I called Expedia and talked to 3 different reps. One guy told me that the charge should fall off in 3 days. One lady told me the reason it's giving me an error is because Delta does not want to pair up with United... If that's the case then why is there flights all over Travelocity and their page with Delta paired with many different flight agencies.

I intentionally booked a one way flight that was more expensive than layover/stop options, and paid more for the convenience of a one-way flight that arrived earlier. Expedia notified me of a flight change and the only options were to do a layover flight (arriving 2 hours later than I needed) or another one-way flight (arriving 5 hours later than I needed). I opted for the layover flight. But I noted to Expedia that when I initially booked, the layover flights were FAR cheaper than the one-way flights. They refused to provide a discount or refund and only offered a $100 coupon that expires in a month for the next trip I would book through Expedia. Needless to say, I will not be booking through Expedia again and instead will have to own up to the fact that I am paying FAR more money for a cheaper, later arriving and less convenient flight. Their policies are illogical and fail to meet any standard in customer service.

I recently booked a weekend at Mohegan Sun in Ct. We were taking advantage of a 10% new customer promotion. Very, very long story short. Talked to reps, supervisors, for hours on end. Got disconnected, supervisor never called back even though I said if we get disconnected please call me back. Was on hold forever for many hours. Reps very difficult to understand and seemed to talk in circles where I would have to ask them "What did you just say?". A lot of talking, no content. Never got my $35.00 credit. I will never ever use them again. Also, they would put me on hold and say they talked to the hotel and my discount was there. Called the hotel, no record of Expedia calling them or any discount. Don't use Expedia. Save yourself a headache.

I don't believe 1 star should be allowed. I booked a trip for my family to go to Austin Texas. I had to make a change. Expedia made the changes and charged me $400 plus change in flight fees and change in hotel fees. Expedia charged my credit card for the airfare and then added 406 more dollars to each ticket. There was no hotel confirmation number. It just said "confirmed". That should have been my red flag. My husband and son got to the hotel, no reservation. 6 hours on the phone, several hang ups, Expedia later, I said "I want my money back". They said "we have to charge you 145 for cancellation."

Expedia is the absolute WORST company to buy airline tickets from. I bought a ticket to Hawaii and am no longer able to go on my trip because of a MANDATORY class. Although I read the refund policy, I would have thought they would try to help me solve the problem and potentially give me a refund because it is a situation I have no control over. My ticket was for July. July is prime time travel time, so my ticket would obviously be repurchased by then. I went through three levels of "management" (I don't think I ever actually spoke to a supervisor) and all they did was read off of a script. What kind of customer service is that? Reading off of something that I had just read online. I was put on hold multiple times with a total call time of an hour and a half. Then, it sounded like someone was about to pick up the phone and they hung up on me.

I have been in contact with Expedia since Wednesday the 27th of January to seek a refund for a flight booked with Etihad airways on the 1st of February. They told me at the end of Feb, they would take two weeks to sort it out and would contact me. They have not contacted me, and are now not responding to my emails.

Don't bother trying to call Expedia about any issues. They will run you in circles giving you false information, keeping you on the phone on hold for HOURS, sending you emails that don't have the information they say they sent, telling you to call the airline, and they are just generally full of it. The best thing to do is to take it up with your credit card company; they will be much more helpful. Put in a complaint to the BBB. Put in a complaint to Consumer Affairs. Put in a complaint on Expedia Facebook.

When I put in that I want to rent a car at an airport it should not be a rental place 15 miles away from the airport. What a joke and thanks for starting my vacation off wrong. If I want to rent a rental in the airport that is where it is suppose to begin.

Rating this company 1 star is an insult to the star. Expedia is by far the worst 3rd party travel company in the world. They are so incredibly unhelpful. They screwed up my itinerary so it didn't have insurance on it, when it was supposed to. Then they blamed it on me. They never warned us about the dangers of going to Jamaica with the Zika virus. Then I had to pay a change fee of 400 hundred to go somewhere else and after I got off the phone with a supervisor I look at my bank statement to see that Expedia charged unauthorized 800 dollars to my account. They are fraudulent. They are ripping me off thousands and don't care about their customers who are trying to stay safe and healthy. They will do anything to point the finger and blame anyone else but themselves. I am so disgusted with my experience with Expedia. I have been on the phone with them for 6 hours today and all they do is waste your time and money. Beware. Do not book with Expedia.

My husband booked a all inclusive vacation to Mexico through Expedia. This would have been the first vacation out of the country for us together and my first trip to Mexico. I booked the vacation with Expedia as well as travel insurance to cover THE ENTIRE TRIP... Not the case. They changed our flights around so the times would not work for us. I tried to change the flights and they told me that the travel protection will not cover it if I change it and I would have to buy more travel insurance. Bottom line I cancelled the trip and they burned us out of 1200.00 for fights even though they said we would get the money back...

Mother's Day weekend my husband and I booked a getaway for ourselves and our daughter. I received a confirmation from Expedia. We went to the hotel to find out that the reservation did not go through. The hotel did not have a room for us, not to mention every hotel which suited our needs was booked! There was nothing the hotel could do whereas this issue fell back on Expedia. I contacted Expedia in which they found another hotel for me. I might add this hotel was not near as nice as the initial hotel I had booked. I thought we deserved a discount of some sort for their mishap. They refused over and over and would not take credit for their mistake.

It has been a nightmare trying to get in touch with customer service. They left me holding for more than half hour. Then I made a cancellation of my flight and this company charged me both ways by two different bank accounts. They refused giving me any refund claiming that in their system is only one payment when I clearly showed both of them.

I am a gold plus member with Expedia, that means I have book many trips with them. I was on their site on Sunday attempting to book a trip to Playa Del Carmen, Mexico for my husband and myself along with my sister and her husband. I found the resort and flight package I wanted but the system froze on me. I took a picture of the screen, logged off and then back on. When I logged back in, the prior price had gone up by four hundred dollars. I immediately called Expedia. The agent found the resort and quoted me the same price for the dates we wanted. This took me over an hour. When he was reading me my itinerary he said the wrong resort. I questioned him and he quickly corrected it. After I hung up, I waited for my confirmation email. It never came. I called Expedia and they resent it to me. Didn't receive it. This went on for 5 more calls. Each time they confirmed my email address.

On our honeymoon, back in September 2015, we booked a $932 flight through Expedia to get from Corfu to Paris with a layover in Prague. Then the plan was to get my dress and our wedding luggage in Paris and then catch our flight from CDG to SFO home! When we checked our luggage in Corfu, we were told our luggage was booked straight through to CDG. We arrived in Prague and had a 6+ hour layover, so we wandered around the airport a bit and happened to stumble across our luggage in a far corner of the baggage claim. We gathered it up and went to speak with someone, who told us "sometimes that happens", but that we couldn't re-check it until the kiosk opened.

I paid for insurance and had to cancel my trip since my grandmother died. Expedia told me they would give me credit for the trip. What they don't say is you are not paying the prices on their website, you are paying top dollar for what the airline is charging. For example, Expedia is $323 to fly to Arkansas on United Airlines on Expedia's website. What Expedia does is charge a $200 dollar flight change fee plus they go to the United Airlines website and charge you their top fee. So the flight was $875 after paying the penalty fee plus United Airlines fee.

Expedia ruined my trip. I will never use Expedia again. After making hotel reservations one month in advance I took my trip, arrived late at night and my hotel said, "You don't have any reservations." Even my Expedia documents said the hotel confirmed the reservation. It is very upsetting. The hotel did not provide us with any solution nor Expedia, the customer service on the phone it really sucks. I spend around 5 hours trying to talk to someone in Expedia that will listen and make some sense. I cannot believe the type of service I was provided with. You live and learn and Expedia is done for me. I will tell all my friends and relatives to stay away from Expedia. Very disappointed.

I've used Expedia off and on for business travel bookings for the last several years but no more. I simply can't take it anymore and would discourage any traveler from using their services. There have been so many negative experiences to mention but most recently I had to change my business travel and literally spent over 3 hours on hold. That's not a typo. I really spent over three hours on hold. They are so disrespectful of customers. Not once did someone come back on the line and apologize for such a long hold. Not to be insensitive but many of their reps are very difficult to understand.

I have booked my own travel for many years, so I know when I book 4 days in September, it's nothing like the very same night that I'm making the booking -- but that's what they did. Booked me for literally the same day, and it was already 10:00 PM at night - so it couldn't even be cancelled. Unbelievable moronic stupidity. I'll never use Expedia again.

So my Husband and I decided to take our 3 daughters to Orlando before our youngest, who has a serious medical condition, has surgery in July. I tried booking the trip ALL day but kept getting error messages with site at end of booking. Something told me to give up and try another site, but I called the 800# and got a rep who assured she could help. First she tried to charge me more than the price I was getting online, which she claimed she got resolved with a manager. Then after getting alerts from my credit card company on my phone that $1050.00 was charged she says we can't book trip for 5, we have to do 2 separate bookings/itineraries, I then said "forget it." I asked her to reverse the charges to my card and she said she couldn't and had to transfer me.

I had a trip booked and needed to change the date. It took me OVER 3 HOURS on the phone to do this. The trip was booked by my daughter using my info. I had no trouble accessing the itinerary, but trying to get to a person who could actually THINK was the most frustrating experience I have ever had! All anyone could do was read from a script and when there was something they didn't know they informed me they would need to call a supervisor! This resulted in SEVERAL intervals of being put on hold because they do not have the authority to actually make any changes. Someone else with a brain must do it. It would appear there are very few employees at Expedia who actually possess this trait. PLEASE, do not waste your time with this company. I use Hotwire 95% of the time and have had very good customer service interactions with them.

My friends flew from Germany to Malaysia to visit me and booked a hotel via Expedia. I visited them there and was shocked about that hotel. Apart from the fact that the location was horrible, the cleanest and the overall of that hotel was a total nightmare. On the photos from Expedia, the hotel looks really nice but the reality is a drama. I offered my friends to move into the apartment of a friend. As my friends hardly speak any English I dealt with the girl at the reception of the hotel and she told us they understood that we would not like to stay here but my friends would have to pay for the one night they had stayed there. Fine, fair enough. My friends got in touch with Expedia the same day and the girl on the phone told them that she should enjoy their holiday and come back to Expedia once back home.

I am so upset with Expedia and the way they handle mishaps. I booked a trip to Cancun for 7/17/16-7/20/16. The flight out to Cancun from JFK was at 10:30 am. And the flight coming back to JFK from Cancun would be at 4:00 pm arriving to JFK at 8:40 pm. That was the perfect time slot therefore I went ahead and booked the trip with the approval from my job to have those days off. Now I receive an email from Expedia stating that the airline (Dynamic Airways) had made changes to the flights. They even changed the airline name to "Denim Air". I am livid at this point. The times coming back to JFK has changed to leaving Cancun at 10:28 pm and arriving to JFK at 3:00 am. How am I suppose to get to work by 8:00 am and have a productive day. Please tell me how I would be able to manage that.