Expedia Reviews

We booked with Expedia and needed to cancel the last of a four day reserve. We were told that since we had used Expedia, they could not issue a refund as per their contract which is in fine the fine print and received after confirmation of payment. We were not aware of this when we went through Expedia. We did not save any money by going through them and were hustled into reserving what they said was the last room available at the hotel we were looking at and informed that five other people were looking at the room we wanted to book. I would never use them again.

Today I tried to make a reservation with Expedia for a flight and each time I attempted to "Complete" the booking, I received the following message: "We hate it when this happens... The price of your trip has changed from $292.40 to $322.40. Rates can change frequently. Book now to lock in this price." I was willing to agree to the price difference and again attempted to "Complete" the booking. When I again received another message about the price change, I did not book the flight. I IMMEDIATELY CHECKED MY CREDIT CARD ACCOUNT AND FOUND FIVE $20 CHARGES ON MY ACCOUNT AND THREE PENDING TRAVEL RESERVATION CHARGES.

In reality Expedia does not reimburse if you've found a better price. While I was booking a package before I paid the price went up, but I bought it anyway. I then saw the price had not gone up on their site so I tried to claim the best price guarantee. Even though I took a screenshot to verify THEY DID NOT HONOR THEIR PROMISE. I was told once they refused to honor their guarantee I had no recourse. Also, the time between connections was so short I missed my connection and almost had to spend the night in the airport.

I went online to Expedia to book a flight/hotel room to stay at Marival Residences Puerto Vallarta. I clicked on the PENTHOUSE Ocean View Room, which had an upcharge of $58 per night; I also booked the round-trip Alaska Airline from San Francisco to Puerto Vallarta, which had an upcharge of $148 for the outbound flight. The total for this package came to $2,503. Right before finalizing my transaction, I checked the pull-down, fine print information for the room, and it listed the room as an ocean view, 2 bedroom layout. Thinking this couldn't be right, I exited out of the reservation and clicked on the same options to get the PENTHOUSE Room, but kept on coming up with the same result - the lesser quality room.

I tried to extend my stay during the slow season in Tortola, so I called Expedia's customer service. They had me on hold for 45 minutes. The person I talked to was hard to understand and all they wanted me to do finally was to book another airline. I wish they could have told me this in the 1st 5 to 10 minutes. Last time I will use them. You find out the quality of a company when there is a problem and Expedia's is awful.

For the second time Expedia changed my flight immediately after my purchase. The first time was a year ago. They had me coming into an airport far from my home. This time I was all set up for a flight and when I got my schedule the flight had changed to a different carrier and a different time. I paid a $50 insurance just in case I had to change my flight. They said that was only for medical emergencies and would not refund my money. I asked to speak to a supervisor. After a 20 minute wait, he said there was nothing he could do. I asked to speak to his manager. After waiting for 45 minutes, I gave up and got a call back a few seconds later and he said there was nothing he could do. This is theft.

Garbage travel company in every way possible and I see that by far, I am not the only one that went through the agonizing experience with them. After reading multiple reviews, decided not to even bother with writing the full story. Simply avoid this company and hopefully they will go through enough lawsuits against them to put them out of business permanently!!

Be very careful when booking with Expedia, especially with all-inclusive packages. They don't disclose all information. On their site it says such and such price per person, but some hotels they don't charge your for children 6 and under, and you end up paying for them regardless. When you figure out that you paid for the kid, they give you an excuse of telling you paid per room not per person and the child wasn't charged.

I booked a flight with Expedia on September 13/16 at 8:49 pm. Since their advertisement states that if you cancel your flight within the first 24 hours for free, I decided to hold it by buying it. Around 9pm on the very same day, within the first hour I found another trip cheaper than this one, and cancel it. Well... they CHARGED ME $35.00!!! No reimbursement AT ALL!!!

Expedia has a serious issue with handling cancellations. I cancelled my reservation one day prior to deadline, but apparently they did not receive my cancellation. I did receive message on Expedia website stating cancellation was successful, but I did not receive a confirming email. So I contacted Expedia (again through their website) and asked them to confirm that hotel was unbooked as I didn't receive a confirmation email, and again there was no response.

I booked a hotel last night (Sept 14 2016) for two nights October 28, 2016 and October 29, 2016. The price advertised said 128 each night. So I assumed I would pay roughly 300 dollars for those two nights. I was charged 415.12 and later was sent an email by the hotel saying I owe an additional 300 dollars for a security deposit. Total upfront 715.12. Less than 24 hours after realizing this I tried to cancel my reservation with 43 days notice. Expedia would do nothing for me, even though it said on the site free cancellations. I can't prove any of this because the ad has been removed less than 24 hours later. What I can prove is that I would not have agreed to 715.12 for 2 nights at a 3 star hotel.

Fake Prices - BEWARE. It has happened twice now. I go to book the flight and the price has gone up. I declined both times and they held money on my charge card for 2 to 3 days. In both instances, I checked the fares again and they were the lower prices. This is unethical.

Recently, I booked a ticket to Florida. Due to unforeseen circumstances, I had to cancel my ticket. I requested the team to waive my cancellation fee due to my condition but that was not considered. Post cancellation, I went over the terms and policies with customer reps multiple times to avoid any confusion and make another booking using the cancellation vouchers, but as I was afraid of, they provided incorrect information. I had to pay twice of the regular price for the tickets and had to make uncountable calls to get the booking done. On top of that, when I requested for itinerary, they were not able to track the new ticket and made me sit on the call with them for 3 hours on a working day. No respect for customer's time, efforts or money. Worst service ever!!

I'm submitting this review because of my tragedy travel experience and my sincere wish that no one will continue to pay for Expedia's mistake. The story begins with a cruise booking with Expedia: a round trip cruise from Seattle to Alaska for my elderly parents. I rescheduled my work to bring my parents, who are visiting US from China, to Alaska. I booked the cruise through Expedia. I called Expedia ahead of time regarding visa and the male representative specifically assured me that my parents can go on the ship and have to stay on the ship at the port of Victoria, which is the only port of the trip that stops in Canada. However, we were shocked at the Seattle port that they cannot board the ship. I called Expedia at the port and the answer I got was they couldn't do anything and they are not responsible so I wouldn't get any money back.

I tried to book hotel on 9/3/2016 using their website. Unfortunately I was getting error message. So I called customer service. One of the people try to book the room online but he was getting error message too. So he called the hotel and after 20 min. he informed me that hotel was booked, no vacancy. I asked if I would get charged he told me not because I was getting error message. After two weeks I see charge on my credit card. So I called customer service to dispute the charge. I was on hold for an hour. The supervisor told me that they record all the phone calls and they do not have anything to support my complaint. So he refuse to reimburse the charges. EXPEDIA ARE LIARS AND THEY ARE STEALING MONEY. NEVER USE THEIR WEB OR BOOK ANYTHING FROM THEM!!! I called credit card and I will dispute the charges. Even if I would have to go to court I won't gave up!!! NEVER NEVER USE EXPEDIA!!!

My Niece Lorna booked a surprise trip to Prague, she's a student and money is tight. These are her words of the fiasco - I booked a surprise trip with Expedia to Prague for my boyfriend's birthday. The trip in total cost me 441.57, which is a lot of money for me that I had been saving for quite some time. As advised by Expedia, I went to attempt to check-in online (was told I would be able to do this 30 hours prior to check in). It was only then that I realised my flight time was different on the check-in than it was on the e-ticket on my itinerary. I had printed off that e-ticket and itinerary that morning. My original flight time was departing Gatwick at 14:20 and arriving in Prague at 17:10. I had chosen this flight so that we would have plenty of time to get to the hotel, shower and go to dinner.

1 hour 13 minutes holding for a simple resolution and impossibly incompetent personnel. Barely speak English and unable to comprehend simple instructions... NEVER AGAIN!

I spent an hour online trying to book a room at a motel. Expedia gave me a discount code for a discount on my first night since it was my first time booking through Expedia. I couldn't find out how to use my code, so I called customer service that was a waste of time. They were not helpful and in the end I found out that Expedia lies to you. There were no limits on the discount other than it was only good one night one time. By the time customer service found it they then told me it's only for the first 50 bookings and then when I said it didn't say that, they then said only some hotel. Again I told them that's not what it said on coupon, then they made another excuse. Finally got tired of dealing with them and booked without the discount. I won't trust or book through Expedia ever again, have had great luck with other booking sights, I will go back to them in the future.

I accidentally booked the wrong hotel. I realized it right away and called them letting them know the mistake that I had made and that I needed to switch it. They passed me back and forth from one person to another for 45 mins and then said there was nothing they could do for me. I will NEVER use them again.

I had the full trip reservation with Expedia. And when I wanted to cancel the reservation they said that the insurance doesn't cover everything. And they can't contact the flight company. They basically left us to fight that. And they decided that they are responsible for any changes that we make. Bad service when it comes to cancellation and outside not USA based location for customer service which is hard to deal with. Terrible company and bad to do business with.

Expedia will double charge you and will not honor their Best Price Guarantee policy. I rented a car from Hertz through Expedia recently. It doesn't say it's prepaid. Expedia charged me on my credit card. And then Hertz charged me at the reservation counter. Hertz reversed the charged after I complained to Expedia, but Expedia will not refund me the difference of $41.76. They charged different amounts with Expedia being the higher. They told me they will refund me the difference, and now they confirmed that they will not. I contacted Expedia after being hung up on several times (phone "accidentally" disconnected right at the time when I asked for the difference. Expedia does not honor their Best Price Guarantee policy).

I called Expedia to book my vacation package and the rep screwed up on the time of return flight. I spent over three hours trying to fix their mistake when no one will take responsibility. Finally I speak to a manager who informed that they will fixed the error and they are prepared to pay for the difference, except because my vacation was too short, they need to charge my credit card for the difference and will pay me back after - within 7 days. That was mistake #2. I allowed it because he assured me that the refund will take place. It was over $600.

I booked a car via Expedia from London with drop off at Glasgow 18 days later. Quoted price was 469 pounds incl CDW. Europcar at London refused to honor the booking and said Expedia quoted their own Insurance which they did not accept. Also that it did not include Theft coverage which was 158 pounds extra. Also did not include a Drop Off fee of 25 pounds and in total wanted to charge me 687 pounds. After much argument - we were tired having just flown overnight from Vancouver BC, they reduced the charge to 624 pounds and "cancelled" the original reservation.

I bought all inclusive ticket to Dominican Republic, Punta Cana, Bahia Principe hotel. The hotel and the service was really good. I enjoyed my vacation with my family and friends. But at the end of the day everything messed up. The representative of Expedia (his name is Philip) changed our vacation to terrible moment. After we arrived to the hotel we talked to him for reconfirmation of our departure date and time and he told us everything is settled and we can leave at 3 hours earlier. We packed our luggage and started waiting for our bus to take us to the airport but nothing came. We were confused and went to his office. Guess what? He said "I forgot it" - imagine what I felt finally we have to pay extra money to the airport. What a vacation.

I booked a hotel and car for a trip to Mexico. The local company RENTAL CAR charged additional insurance fees, although the Expedia booking had the mandatory insurance included. After several calls and wasted time, Expedia sent me a note that they are not responsible. Be aware that Expedia will not help you, even if their booking site is not accurate. I will not use them again.

After booking many trips thru Expedia and planning my 2016 summer vacation I decided I needed to rest 2 nights in LA before heading to Vegas. I booked a hotel near LA Live in downtown LA and my email confirmation showed a different location 45 minutes away from LA and a highly dangerous city. I called Expedia right away and the customer service agent, tried to help me. She was new, tried relocating me in a different hotel and finding a solution for me after admitting the mistake from the computer. It's been near a month of being in contact with Expedia, being transferred from supervisor to supervisor (even the corporate ones) and I was told I have to pay for a computer glitch they had.

We had a holiday emergency when our hotel burnt down and we were left without accommodation. This was on Madeira, an island with limited hotels and nowhere to go. Expedia customer helpline was totally useless. Staff inadequately trained obviously reading from a scripted q&a board with a small grasp of English compounded the problem. If after 30 mins you start to get somewhere the phone line is cut off. They caused us to have a very expensive miserable holiday. I will never use this firm again and will do my best to warn others against their shoddy business practices, which border on malpractice. They belong to no trade associations other than those required by law to practice and therefore professional help is unavailable. Expedia's aim is to extract as much profit from you as possible This is a small example of the misery they compounded upon us!!! DO NOT USE THIS COMPANY.

I booked a Royal Caribbean cruise through Expedia 5 months ago. I booked two rooms and put the down payment on my credit card. I made a second payment. I attempted to make a third payment, but there was a problem with my credit card, and I didn't know the payment didn't go through until I was attempting to make my final payment two weeks ahead of the final due date. At the time of making the final payment, I called to speak to someone on the phone who looked at their computer screen at the same time I had made the payment to make sure it went through because the last payment didn't. She told me it was all fine, she didn't know why the last payment didn't go through, and enjoy the cruise. (And according to my many telephone conversations, they have all the history in their computer of my payment attempts and that phone call.)

I booked recently to a flight going from Toronto to Portland US. Although I was on EXPEDIA.CA and I have an a/c under EXPEDIA.CA, it directed me to EXPEDIA.COM and charged the fare in US dollars. It was too late by the time I noticed the conversion charges. Called customer service. On hold over an hour and not much help. Very poor service. Not only that they had changed the return flight due to flight cancellation?

I bought insurance for my flight through Expedia and had to use it because of surgery. On the rebooked trip, the outbound was with ANA and United. For some reason, I was told by ANA I did not have a reservation on them from Narita to Singapore. After spending over 6 hours on the phone with Expedia (talking to various agents, who happen to "drop the call" and having to repeat myself, I got my seat and finally arrived. Now 4 days before I am supposed to fly back to the US, again, ANA has informed me I do not have any reservation with them. I have called Expedia 5 times today from Singapore, and spoke with 10 agents, each trying to pass me on to the other person, after spending over 50 minutes on each call. One even came up with the bogus suggestion that my flight was CANCELED as it was not operating this Saturday. Google, United, ANA websites have the same flight being sold.

I made a reservation with Expedia for a hotel in Sacramento. I received my Itinerary number. My husband and I were very tired and when we got to the hotel, there was no reservation for us and the hotel was booked! The hotel manager told us they always have problems with Expedia! We were on the phone with Expedia for an hour and nothing was ever resolved! We finally found a hotel available, but it was not a very nice hotel. Since it was Labor day weekend had to pay too much for that hotel. My husband and I were very upset and we will never use Expedia again!

I should have read these emails and complaints before booking with Expedia. I notice that they are very easy to book with but if there is a problem forget it. I booked two tickets to Strasbourg and I missed out an e on one of the names. It has been a nightmare to get this changed. I was put on hold for more than an hour... Then I had to fill in a form online. Then I was contacted and told I would have to pay AUD$100.00 to change the ticket. I did this. Still no updated tickets.

We booked a FAMILY cabin that sleeps 5 and we were charged extra for having 4 people in the cabin. The cabin had 2 bedroom, 3 beds and a pullout couch that is why it was called a FAMILY cabin. It took an hour of our vacation time and lots of explaining for Expedia to realize that they had charged us $116 plus tax too much. First and last time booking with Expedia. Some common sense might help this company instead of trying to find ways to make more money at their customers expense.

My sister booked our tickets through online Expedia on Monday August 15th for an emergency flights to go New Zealand for the following day Tuesday August 16th, because our Dad had passed away. When my sister about to finalise the payments for our tickets, the connection drop down and it did say that the payments were incomplete, so she decided to go through the process again and this time it was successful. Without us knowing that Expedia had double charged us for our flights and we didn't know about this until our second day in New Zealand, when my sister decided to check her bank account.

I booked a hotel through Expedia. A confirmatory e-mail was sent to me. The only phone number given was that of the hotel. There was no number given to change or cancel a booking. After going to Expedia.com, following the directions to change or cancel a booking does NOT work. Then, it is very difficult to find the customer service number to call Expedia. Compared to Hotwire, Priceline, Hotels.com, and Kayak.com, Expedia.com is HORRIBLE. DO NOT USE Expedia.com.

Expedia has refunded the money back!

I never imagine that a well known website like Expedia do these kind of behavior just to get your money. They actually booked me a flight from USA to Morocco using Air Canada knowing that I will need visa to do transit in Canada and that they booked 2 separate airlines instead of one international flight, very clever. And when I called them, the only answer that they told me was either get visa to Canada while I was 2 hours away from leaving flight, smart!!! Or buy another ticket that costed me 900$. The website is a scam and rip-off. Do not book any flight from them because if you need them to help you on any issue, guess what. You will get the same answers that I got. Stay away from this site.

Made a call to reschedule my flight. It took 1.5 hours to get it done!!! Very slow and unprofessional customer service. The customer service provider named Navis made me waited on the phone for more than 20 minutes. When he finally answer the call, I heard him just ended the chatting/laughing at the phone with other people (background noise is laughing and chatting). Very unprofessional service. I have never, ever experienced such slow and unprofessional customer service.

After a long day of travelling, arrived at the hotel, no reservations. Expedia received and email from the hotel 2 days after the booking, asking them to seek booking elsewhere. 2.5 months later I arrived at the hotel and no rooms for 4 of us. Due to carnival season, hotels booked to the max. Finally got one room, crowded for 4 of us. I contacted Expedia the next day, 1 hour later and $130 on phone expenses, Expedia sent me an email to send them my new hotel booking receipt. Once I arrived back in the States, I did that. 2.5 weeks later, numerous phone calls later, no resolution, no refund for the difference in hotel fare. Unbelievable. I will NOT be using Expedia ever again. I prefer to book directly with the Airline, without all the added fees from Expedia, which they do not mention to you at booking. As I am writing this, I am on hold, now for 54 mins with Expedia, waiting to be transferred to a supervisor for the 8th time.

I booked round-trip flight with Expedia that included a layover in each direction. One of connecting flights on return trip was cancelled by an airline. After receiving notification I called to Expedia and agent told me about an alternative option. I accepted this option and agent said that he will contact airline and issue a ticket. I didn't received ANY communication in the next two days. I called back and another agent told that my new tickets were NOT booked and that only available alternative options are several days later or earlier.

I am a long time Expedia customer and have seen their customer service dwindle from being excellent (5 years or so ago) to non-existent currently. I booked a ticket on Emirates from Seattle to Dubai 8 months ahead of the journey. 3 months before the travel date, the airline cancelled the reserved flight and put me on a plane that was not going to work for me. So I called them and they were happy to put me on a flight that would work just fine. However, since my original tickets were billed by Expedia, the airline required Expedia to initiate the change. Simple, right? Apparently, not so simple.

I had been an Expedia customer for a few years. Unfortunately it took me a while to see that it is completely a horrible company that doesn't help with anything and charges you more than booking yourself. It is only good for research. They give you points - that you can never use! I had tried to book a trip and called Expedia for some questions and on the phone with them the trip went up $300!!! I wanted them to give me the original trip back price back so they gave me a coupon. A coupon, I could never use unless I booked another hotel and airfare when they told me I could use it for anything. In the meantime they used my 21000 points and told me that they were crediting me the $150 for the trip.... so they used my points!! Never told me that.

This company's website changed the information I entered and booked me for a date and # of days that was not what I requested. I didn't notice this error until it was after the mistaken booking. This company will do nothing even though one of the customer care representatives admitted they had a computer glitch on the date the reservation was made. They gave me the runaround, on hold for over two hours and several levels of supervisors. The final supervisor was very cold and uncaring and would admit to nothing or do nothing but place the blame on me for not double checking the confirmation they sent to me. I would recommend you take your business elsewhere. This is the absolute worst customer service I have ever experienced with any company EVER!

I hate having to complain and worst than that using my time for it. But I just have to warn you that Expedia is just so bad. This second time I used their service to book a hotel Dar Seven, in Marrakech. Booked on Aug 17, 16, arriving the 7th until the 13th. Next day, called them back just to change arrival date from 7th to 8th. Was with them for more than 25 min. They do not have any other way to contact them for changes. The representative said they would send me an email with correction requested.

We had the worst experience with Expedia.com. We booked 2 round trip tickets from NYC to SF. It took us 8 hours to contact Expedia customer service in order to change our coming back date. Finally there was a manager told us she found a very cheap tickets so that we could buy instead of changing the date. It ended she lied to us. The code she left us didn't work. The price she offered us didn't exist. We ended up bought new tickets somewhere else. It cost us over $500. Expedia sucks!!! I will never do business with them again.

I booked a flight on August 22nd for my mom, which I was charge $1028.66. Two days later I get an email from Expedia saying that there is a problem. I called them and the informed me that the ticket went up on price just over $200. Confusing right? I paid for a ticket, get a "confirmed email" and two days later they want to get more money from me. When I asked, their explanation was that Delta raise their price. Correct me, if I'm wrong but what this have to be with me? I bought a specific ticket for an amount that I agreed, I just want my ticket for that amount.

I booked a round-trip fare from Los Angeles to Cleveland for June 2016. I also booked a car rental with Dollar Rent A Car. Expedia immediately charged my credit card for both the airfare and the car rental. The car rental was for $180. I arrived at the Cleveland Airport early in the morning on the day after the parade for the Cleveland Cavalier NBA championship. Dollar, as did all the other rental companies had a run on cars because of the parade. Dollar did not have a car available for me to rent when I arrived. I took a taxi from the airport across town to my destination. The following day, I rented a car from a nearby Enterprise outlet. I never got a car from Dollar.

I can tell you from first-hand experience that you will ALWAYS get a better rate from the hotel. Expedia charges a 20% commission on every reservation. The hotel will always bump their prices to cover this. All of their help desks are outsourced so if you end up having problems you will have to call someone who does not speak english to try to accommodate. They cannot get their invoicing together. I know several guests who have spent the last 2 weeks trying to sort out their reservations and charges with this company because they paid through the website instead of directly through the motel.

I booked a cruise through Expedia and spent over $3000.00 with them for 2 cabins. I called to cancel one of the people that was going with me and my refund didn't get processed. When I called about it this morning all I got was the blame game from both Expedia and Carnival Cruise Lines. It went so far as the rep telling me that she couldn't do anything for me and that I needed to contact Carnival directly. After spending an hour on the phone, Carnival refused to help me because I booked through Expedia. Nobody at Expedia is willing to do anything to help and they are all like robots and keep repeating the same information.

Flights booked: JFK via Reykjavik to Birmingham, England - 26 August. Birmingham, England to Reykjavik- 29 August, then stay in Reykjavik for six days. Fly Reykjavik to JFK - 5 Sept. Due to my Visa for the UK not being for the right dates, I tried to cancel legs 2 and 3 of my flight through Expedia (after the airline said it should be a quick process). Note, if I miss the 2nd leg then the airline cancels my entire trip. Expedia has failed to "cancel the 2nd and 3rd legs" as they say a new ticket must be issued that costs $2000. They also said there are no seat on the flight!!! JUST FYI, this was after being on hold for 4 hours. Expedia SUCKS.

Expedia has been the worst travel experience I have ever had. I have been using third party travel services for years to help with the ease and security when traveling. Expedia failed to notify me of a flight change out of OGG on 8/22. When arriving to the airport I was notified by American of the change. After an hour and forty minutes on the phone with Expedia, having to give them options such as not only flying into JFK using LGA or Newark, still I felt the woman on the phone did my exhaust all her options. I asked to get on the flight we were originally booked for and using a different carrier for a second flight that wasn't an option.

I booked one flight for me from PDX to JFK for me and a return flight from JFK to PDX for my mom and myself. I specifically asked for two seats next to each other on the return flight and even asked not to be put in the middle row if possible. They said, "No problem." I also booked a hotel for one night. So, three tickets, and one hotel night. What I got was a return flight with no seats assigned. It says, "Confirm seats with airlines." I drove 20 miles to the airport to do that, Delta told me it was a "restricted" fare and they couldn't assign the seats. I called Expedia, and they told me the same. I told them I did not ask for a restricted fare, but I asked for a fare with choice of seats. The kept saying "But, it is a restricted fare." When I asked to speak with a supervisor, they transferred me to Delta Air number. After being on hold for about 80 minutes, and $146.00 in fees, I finally got two seats next to each other. What an awful experience with Expedia. Never again!!!

Expedia customer service terrible. Travel insurance fraudulent. I booked a trip with hotel and flight, bought insurance to cancel for "any reason". When I called to cancel, they said I could cancel the hotel, but could only get a credit for the flight and could only use the flight for the original airline and original person booked and there would be a charge to rebook. After 2 hours on the phone, I finally got package cancelled and a coupon for a future flight.

This the second or third time I have used Expedia and one time before the seat was changed, I thought I made a mistake. Turns out it is not me it's Expedia. When you book a seat they don't guarantee it. So now I have to pay to change my seat on Jetblue because I screwed up and used Expedia. It cost me $80 because the flight is booked and now I have extra leg room which I don't need. I called Expedia and was sent to India to be told it's not them it's the airline - at least I think that's what the person said because her accent was VERY strong and I could barely understand her. Moral of the story DO NOT USE EXPEDIA!!!

I love booking my flights with Expedia. They are, by far, the best site that offers low prices on flights. I dislike Expedia, however, when it comes to hotel booking. I recently booked a two night hotel stay at the Holiday Inn in San Antonio and was very happy with rates Expedia booked me, until I checked into my room. Holiday Inn's customer service was great. The hotel and its condition, on the other hand, were horrible. My son and I were put on the fourth floor and the room smelled really bad as if a wet dog has been living there and the room smelled like pee. The overall condition of the room was just substandard: carpet was rundown, the toilet needs replacing ASAP (had a really bad stain inside the toilet), the bathroom floor was filthy (you would not want to step on it without sandals on), the shower curtain was not long enough to keep the water in, etc. It was just bad.

I was booking a trip with the family and booked as a "Guest". Once trip was booked I didn't get any type of email confirmation so the next day I called, gave my email address to confirm trip was booked concerned about being billed for it. They could not find it so I created a account and booked again. When I looked at credit card I noticed I paid for both. After being on the phone for a couple hours and talking many different levels the manager I spoke to said it was my problem because on their end for some reason can see my 1st booked trip (but could not be found prior using same email address). They said their system had emailed me confirmation but after check my mail even the trash and junk I had no such email even for the second trip I booked so that makes it my problem I guess.

I booked lax to Glasgow uk and 9 nights at Hilton with breakfast for 2 for $3558. I booked in July 29th to leave in November. August 12th I got an email from British Airways same trip $3010. Expedia wanted $600 to cancel. I called BA and they don't Charge a cancellation that far out. Hilton doesn't charge a cancellation. I called Expedia and they said they called the airline and they charge $600. I called BA again and NO cancellation fee. Expedia did not call, they just put you on hold and still tell you there is a fee. $500. I feel they robbed me. They refuse to price match. Robbers. I'm booking another trip but never with Expedia.

I book all of our company travel via Expedia and the booking, refund, cancellation process are clearly spelled out. The only issue I have with the site is its poor design for corporate travel. For example, they've made changes over the last few years which makes it difficult to cut and paste flight information into a Word document or email which I can send to my employees. Also, whenever I try to book travel lately for an employee, I get a message that says ("expedia.com is not responding due to a long running script"). If I click on stop the script so I can proceed with the reservation, then the DOB and other information for that Traveler will not appear. Very frustrating and after numerous emails I've received no response from them.

I needed to reschedule my Aug 31 2015 flight from San Francisco to New York since my wife had an medical emergency. The Jet Blue flight was booked through Expedia. I called Expedia and rebooked the flight with a new Jet Blue flight on Sep 6 2015, also through Expedia. Since I was rescheduling my flight I was told that I would be allotted $200 credit, which could only be used by calling for a reservation over the phone. I asked for an email to confirm this but the rep said that was not required. Honestly, this was the least of my concerns at that time. A little under a year, I was planning to do a booking and I called Expedia to use this credit. Two reps and more than an hour later, I was still on hold. After all these years of booking through Expedia, the behavior was surprising, frustrating and unacceptable. Isn't customer experience an aspiration for a service company?

I have been using Expedia for over 10 years and I had been a GOLD customer. Over time their service has become increasingly unacceptable and horrible. After today's experience I will never use them again. I made a change to the return portion of a ticket for my family. They had me on the phone for 2 hours. Then they confirmed that change was made. When I later found was that the agent had me booked in transit for 12 hours instead of the 1.5 hours which was initially what I had booked. I called three people who transferred me from one person to another. Then the native English speaker Billy ** tried to tell me that the mistake was mine and to change to what I had initially wanted I had to pay extra after I had already paid and hung up on me. Billy Boy and Expedia frauds. I am done with you!!! You are absolutely useless.

I called Expedia 5 times to make sure that my flight was not cancelled. They told that it was not cancel, but when I got to the airport I found out that it cancelled. Thanks Expedia. I will never do business with you and I hope you go out business.

37 passengers booked flights through Expedia from JFK to Punta Cana for a wedding 6 months in advance. While standing in line waiting to check luggage at 4:30 am for a 6:10 am flight a man came out and simply said flight is cancelled, no other information available. We were left in another state at an airport with 37 people, some elderly some small children. The wedding and resort were paid for. Our cell phones were dying. We asked Dynamic Airways to use land lines. They refused. We called Expedia. They did not help. It took 14 hours for some passenger, 2 days for others and thousands of dollars to book other flights to get to Punta Cana.

Do not book with Expedia. They become a middleman who doesn't care about their customers. Also their support center is in the Philippines. It bothers me that they contract outside the US although that is just my personal feelings. I had to cancel a flight and re-book. A year and 2 months later I'm cleaning out my mail. I had a voucher from a cancellation for 568.40. I thought it was used to re-book. My credit card was recharged and I received a voucher less 200 bucks for cancelling. It went to spam and expired 2 months ago. I was told that their employees are highly trained and stated she was sure I was clearly informed of all this and it's my fault. So I'm out 500 bucks.

I made reservations 1 (one) year in advance for a 2 pm flight out of San Francisco. I received a notice that that flight was cancelled by United and all they had was a 6 am flight out. I called them and said "no this flight wouldn't work". Spoke to 2 different agents Daniel and Alpha??? They kept calling me and all they had to offer was the 6 am flight. The last agent I spoke to was Jessica, same info - 6 am. Why would these people keep calling me back with the same offer? I kept hoping that they would call back with a later flight. What a waste of time and effort. Finally spoke to Giovanni (Sup) and just asked for a refund.

Expedia has the worst service in the world. Will never use them again. They are in the service to deceive customer. Apparently even if you pay extra money to purchase a non stop flight they can go and change the flight with a couple of stop. After being on the phone for over 2 hours Expedia will blame any little policy detail they can to refuse helping you. Next time book throught the Airline. Never again will I use them again.

This company cheats people!!! We found a vacation package that we liked and when we tried to book it, we were told that the price had lowered. As any family, we were excited. However, when we tried to book the package deal, we were unable to complete it. We then called the agent. She quoted the vacation package price, higher than the initial quote we found. She told us to book the current price and screenshot the lower price. We were told that if we fill out their Price Match Guarantee, we would be reimbursed with the difference. As of right now, they have not reimbursed us. I am so disappointed that major companies can treat people this way.

I have booked a hotel with Expedia for stay in Northallerton UK. I have been charged twice for this transaction. Once by the hotel for $59.55 (44.28 British Pounds) and then by Expedia for a much higher amount of $91.59. Once I opened up the case with Expedia, it took several days and several calls and escalations all the way to their executive office to get a response. As per Expedia, their charge was valid and the hotel charges were for 'incidentals'. This is in spite of me providing them a copy of the hotel bill and email from the hotel stating that their charge was for the hotel stay (Bed and included breakfast) and there were no incidental charges. I keep calling Expedia and sending them emails without any response. When I finally did get a hold of a representative they said the matter was closed. How can Expedia charge me twice for the same hotel stay and that to charge me twice of what the hotel charged me?

Booked a multi trip flight with Expedia in July. The day before I was due to leave I tried to check in. One segment came up as not being paid. Called Expedia re this and over the space of the next 8 hours holding on was told 3 times the issue was fixed, then called the carrier and was told it was not. In the end I dumped Expedia and sorted it out myself. However, that is not the reason for the lousy rating... I sent a note to Expedia explaining all of the above in detail and although I got the standard 'we will try to reply in 24 hours' computer generated message I got no reply for 2 weeks. Sent the complaint again and was answered (!) however the answer had nothing to do with the complaint!! Replied to the email received and again no reply. So now I have just come off another 1-hour call with Expedia trying to get them to explain why I was lied to (they didn't like that word) regarding the flight segment and why they have not replied to my complaint.

I reserved a car online through CarRentals.com, an Expedia owned site, in the interest of full disclosure it was non-refundable. We flew to Baltimore for a connection to LA which was cancelled. Immediately called CarRental.com which was challenging since they make it very difficult to reach a person on the phone, it took three hours to reach someone. I explained the situation, said I was happy to pay for the day. I would not be able to pick up the car at LAX that day as planned but would they hold the reservation and we would pick it up the next day at the same time. They agreed even said they called the mgr. at EZ Rent-a-Car and confirmed it.

Expedia did not clearly state, in pre-purchase fine print, that if a return airline ticket was a no-show on departure, it would cancel the return flight as well. This leave a gap year kid stranded in Europe without a return ticket home. Bad form Expedia and bad from British Airways for not honouring the return ticket.

I am not one to bother with follow up or to voice disgust with a poor experience I generally just take the company off my user list. I just completed my last conversation with an Expedia rep. after an 1 1/2 wait on hold, this was proceeded by a 3 hour hold this afternoon and (wait for it) a 3 1/2 dialogue this am. Purchased a package to Hawaii that included first class airline accommodations for all 4 passengers. In viewing my itinerary, the next day, noticed the upgrade was only on the outbound. Called right away, and eventually, after multiple layers had dialogue with a young lady, who attempted to accommodate us at an additional fee. Because I had already spent a fortune & believed I had purchased a first class tix, I declined.

Just use it to look up prices and call the hotels directly. Actually no, use Trivago instead. If you need cancellations/refunds, Expedia can't help, nor do they try. They just pass it off like it's no big deal and they will not "fight" the hotel in the event that you deserve a refund or cancellation. I've been through this with them a few times now. I don't get what service Expedia actually provides. I'm done with them.

I have used Expedia for nearly all my travel for over a decade. I have minor problems that caused annoyances, but never anything as frustrating and awful as my most recent experience. I will never be using them again due to this. I booked a multidestination flight for 2 organized trips in Cambodia and Nepal. This ticket was booked in mid-January. I received a notification in mid-July that one or more of the flights were cancelled and that they needed to know if the changes that were made were acceptable. The changes that were made would have made me miss my travel group in Nepal entirely, had me laying over at a strange airport for 21 hours and getting home late the night before I have to go back to work. I obviously declined the changes. The email then said that I would get a call from someone within 24-48 hours to correct the discrepancies.

They have no email to contact so you are forced to wait for hours on the phone just to get some simple questions answered. I think they bank on people giving up after that much waiting so that they rarely actually have to help you. I AM NEVER BOOKING WITH THEM AGAIN. You are much better off just booking directly with the airline...

I selected a resort and a room type I wanted (the room type showed available and I needed to pay extra for it, so I did). My itinerary showed I had the upgraded room, then, during the booking of the flights, I lost the room and it gave me a regular room, even though I had paid for the upgraded room. Expedia tried to tell me that is because the room isn't available for that package. That makes no sense because I chose to pay more for the room. I even tried again the next day and it still shows the room is available and it did the same thing to me. Lesson learned: They will tell you that you have something and take it away during the selection process. Be very careful with each step you take... Or don't use Expedia.

I am very disappointed with Expedia. I called them to book a cruise to the eastern Caribbean. They said the date for Oct. 1st was available but I couldn't go that date because of work so they said the next would be the 8th. So I booked it. When we got our invoice it says western Caribbean. So I called them to tell them they booked me the wrong place. They said they would charge me $500 dollars to change the cruise. I lost it. I told them I shouldn't have to pay for their mistake. So they got a manager involved. She heard the recording. Confirmed we said eastern Caribbean. But that it was our fault for not confirming it was for eastern Caribbean. I'm so upset. I will never ever book anything with Expedia again. Beware they are the worst company ever. They lie even though there is a recording.

I booked two rooms in a Motel 6 in Corona Ca. for three weeks thru Expedia. Once we were at the hotel for a week our schedule changed. I went to the hotel clerk told him that we were checking out and I wanted a receipt with the charges to date. He said that he could not do that. We would have to do it thru Expedia. When I called Expedia they said that they would have to call the manager at the hotel. They put me on hold for several minutes then told me that the manager was not in and that they would call me back when they contacted the manager. Then they never called me back. I called two more times and got the same results. They were reading from a script. Each service agent said exactly the same thing. I do not know where their service center is but everyone that I talked to was using English as a second language. I could barely understand most of them.

Expedia owns trivago so I called Expedia and asked why they are charging 95 for a hotel when trivago is charging 60. They told me "No problem. I will walk you through the price guarantee" so I booked over the phone with Expedia. He walked me through the form to fill out to get the difference back and I got an email from Expedia saying I cannot get the difference because it's trivago. Then I went to Expedia and found their price went down and they will not honor that. And since he told me I had by midnight that night to cancel I went to cancel and they lied on that too, said I had to pay one night's fee plus a penalty. Never ever again. They are absolute crooks. I am a travel agent and will never go through them for hotels for my customers ever!!!

I went to Expedia's website to book a flight last minute flight (next day). To my surprise there are two red eye flights for $170.10. Upcoming "selecting" these flights, the price jumps to $900+. I work on e-com, so I understand "mistakes" happen. I go back to the select a flight page and lo and behold the same price for two flights! Assuming this is a problem, I call customer service. Customer service explains that the system didn't update. I have the customer service agent try and book the flight. The customer service agent gets the same result.

Do not use for official occasions. If you need a proper receipt (most probably do if you work in a proper company) to get your flights/hotel costs etc to be reimbursed as expenses, avoid Expedia. They only issue invoices and no receipts. And of course, any educated person knows the difference between an invoice and a receipt. I mean, you need to go through customer services if you even want an invoice. Why don't they have an easy "print receipt" or "print invoice" button on their webpage/my accounts/itinerary page? It's so stupid and those who take care of their oh beloved customers are just as thick too.

Expedia had a great package deal. Locked on the deal and continue to booking. Unfortunately Expedia don't take two cards option online and had to call it in. Well I called it in and they found a greater deal. I just had to do two separate transaction. Well one transaction went through and when they went to process mine card, they stated! "Oh no, there's an error. The price change and its $80 more than we offered." So I said no! Of course they try to make me take it and I refuse!

We booked a rental car through Expedia to find that they don't really work with vendors. The car was not available and we were forced to get another reservation. We also made the mistake of getting Expedia rental insurance when we made the original reservation. Expedia refused to refund our money even though we cancelled the trip since we had to make another reservation. I waited 40 minutes on hold to find this out. It would have been better to use either the direct rental car company or another trip site. Worst experience ever!!! Do not use Expedia.

This is a long rant, but for those of you who use or are thinking about using EXPEDIA for booking travel arrangements, think again and make a better choice. This company should be put out of business. After getting a $50 credit from them last week because of AWFUL service, I tried to use it today. It is virtually impossible to transfer it on their website, so I called. (Only took me five minutes to find a number for them.) They took all my information then put me on hold. Came back on and gave me the price that would be charged to my cc. $150. I asked how the credit would be credited. Back on hold for three minutes. Then told it is not a "pay upfront" situation and the credit is not available because the fee is collected at the hotel.

My wife and I used google to search for one-way flights between Edmonton and Montreal. We ended up purchasing two tickets online through Expedia.ca. We expected to pay the quoted price of C$583 and were shocked when our credit card statement showed we were billed $788. Upon further investigation we discovered we were billed in US dollars and the price difference was the dollar conversion. We tried settling the matter by contacting Expedia and it was the most frustrating experience imaginable. We were rerouted to a call center in the Philippines who wasted at least half a day of our time and were powerless to sort out the problem.

I made a reservation using a subsidiary of Expedia. Either through a technical error or identity theft or some other method but not my doing, the reservation was cancelled that same day and then reinstated. An email was sent to me about the cancellation but it ended up in the Promotions section of Gmail, so I didn't find it until I went on a search after a DOUBLE BILL arrived. They were billing us twice for one room at one hotel. The worst part is that I called everybody: the subsidiary, the hotel, and worst of all, Expedia itself. I was on the phone for hours, but with Expedia, I just kept hanging on because they kept promising that I would be passed on to a person who could help me out.

We booked a flight to Mexico with WestJet through Expedia and a month later the price went down by $700. Trying to speak with Expedia to try and get any form of refund or flight credit was hopeless. One representative actually laughed at us! WestJet says if we booked it through them directly if would have been able to change the flight with a minimal rebooking fee, but because we booked through Expedia we're SOL. What have we learned? Never book through Expedia again!

Booked an all inclusive via Expedia and then notice I was doubled billed on my credit card. Expedia claimed they could do nothing to help me and told me to call the hotel myself. The Hotel was in a non-english speaking country so you can imagine the difficult conversation I had that then went nowhere. Tried to get Expedia to help me get a credit again for the double billing but they were terrible. The only person I had that helped me was American Express! SO overall Expedia is a giant waste of time and value and I will not use them again.

I have been a customer of Expedia since a long time through its main websites: expedia.com and expedia.co.uk. I booked many flights and hotels through their websites. In all my reservations, things went smooth, I did not need to change or cancel any reservation. However, I needed recently to correct a mistake in my flight booking for the first time. Therefore, I looked for how I make this request. The website shows that the only way to do such a request is by calling the customer support centre through a US landline number. This was a bit frustrating because I live in Saudi Arabia, and this will require me to call an international number. Nevertheless, I said to myself that one 5-minutes call will not be that annoying. Surprisingly, the request required more than 20 calls carried out in 34 days and without responding to the request! The average of each single conversation is 90 minutes!

I cannot believe that an organization like Expedia with its dismal track record can still exist in this day and age. The service, the follow-up, the customer care was the most abominable that I had ever been privy to. My sister and brother-in-law were in tears the entire trip as Expedia personnel botched one thing after another and created a getaway from hell for them. Flight bookings were either done incorrectly or not at all and double payments debited to their credit card, leading to other unexpected financial woes.

I tried to book flight + hotel today but not successful. Your system gave me error message so I have to call to book manually. What's worse is the price changed, over $400 more than what's indicated on the website. I feel like being cheated. The worst thing is that you cannot book the hotel for me so I have to go book with someone else. Really disappointed.

I received an email from Expedia to call them right away about a problem with my itinerary. When I called, I explained that I received the email about a problem with my itinerary so I called to find out what the problem was. They didn't know either so they transferred me to customer service. After hearing music for 20 minutes the phone system hung up on me. I called again and went through the entire process, waited about 20 minutes - this time I talked to someone. When I explained why I was calling, he said he would 'investigate' and put me on hold - I was on hold for probably 30 min. Then when he came back he said that Delta cancelled the middle leg of my trip and that he didn't know if there was another airline that flew to Punta Arenas in Chile - so he put me on hold again to 'investigate.' This time I got stuck on hold for 2 hours!

Expedia's price guarantee policy is pretty deceitful. There are a lot of fine points that should be highlighted. I find it appalling that they won't honor the price change on their own site with the same airline, same exact flights because there is no pic of the cancellation policy. Why would the cancellation policy for a nonrefundable economy class fare be different for the exact same flight? And which cancellation policy are they talking about? The website or the airline? Why would I assume the Expedia cancellation policy would be different for the exact same flight?

I had been pricing airfare for our trip for the past 5 months, waiting to see when the best prices from NY to Hawaii. Recently, just 3 months before the trip the prices on Expedia appeared to be lower and in the range I expected to pay. I selected a trip for 4, added all necessary info and selected BOOK TRIP. The site kept returning an error telling me to try in fact a few moments. I did this several times over 20 minutes. Then I decided to start the process all over, got same price but to no avail, same error.

My new husband and I had to change our honeymoon flight and car rental by 24 hours because of grandmother passed away the day after our wedding. I spent more than 4 hours on the phone with customer service -- at least 3 hours of which were spent on hold -- with at least 5 different representatives, and NONE of them could make this simple change. When I finally lost my temper and demanded to speak to a supervisor, I was put on hold for an additional 55 minutes. As I write this review, I am currently STILL on hold with them, waiting for confirmation that the changes have been made. I have NEVER been treated this badly by any company before; it has greatly increased our stress at this difficult time. DO NOT USE EXPEDIA!

EXPEDIA SUCKS. It took me 45 minutes to book 2 hotels rooms on the PHONE with Expedia because you've outsourced jobs to people who are so unfamiliar with English it takes them twice as long to complete a transaction. Then the agent LIED and told me TWICE that the itineraries were refundable, which they weren't. I WASTED another hour of my life trying to make changes that in the END cost more money. I've been a faithful Expedia customer since they launched the site. My terrible experience this past weekend has now destroyed that trust and loyalty. I travel a lot personally and for business, and Expedia will no longer be my site/resource of choice because of the absolutely TERRIBLE experience via outsourcing the call center to non-English speaking countries. So disappointed in Expedia!

As Air France decided to go on strike, I called the insurance I bought from Expedia to help me out. They decided that Expedia should call Air France and re-book my return trip to JFK. They re-booked it at a much earlier time but never linked it to my account. So called Jessica did everything wrong and I had to spend more time with "Kay" to make it right. So, for my return flight tomorrow, Aug 1st, she was asking if I called about my flight on July 6th as she wasn't seeing anything else. Go figure their level of service. Don't use Expedia. It's got much worse.

Banks are subject to UDAAP - yet Expedia is not. After spending over six hours on the phone to understand policy changes, I am totally frustrated. I cancelled a flight and have flight credit. When attempting to use this flight credit, I was told repeatedly that I cannot use the credit as wished. I have a ticket with BA from NY to London. I now want to use the credit to fly in the US. I was informed I would have to use BA on at least one of the legs. When I speak with BA, they state I can re-book with any one of their partners. Yet, Expedia does not allow this.

I never leave reviews even when the service is terrible, however, I felt compelled to write this time. Expedia customer service must be the single worst experience I and my wife have suffered. She is in Dallas with our 2 year old daughter and tried to call expedia to change their flight time/day by 24 hours. She was hung up on twice and then finally when she spoke to someone they said they would call her back, but never did. So then I tried calling them and was on hold for 35 mins. I eventually gave up and rebooked a new flight online via AA.com. Just terrible!

Customer representative booked a ticket for me from IAH Houston to Seattle, Washington but apparently the name on the e-ticket is not correct. He adds another name to my husband name. Instead of Edgardo he put Juan Edgardo. I don't know where he gets that Juan but during the conversation the environment is so noisy, a lot of people talking. I called the agent to change the name but customer service said it takes 24 hours to change the name.

I booked thru Expedia airfare from Berlin to Paris, nowhere did it give me the option to pay for my luggage separately and in fine print I finally found a statement that says that the airline is entitled to charge you for luggage. Fair enough I've travels enough in Europe to know that flights within Europe typically do not include luggage. I got to the Air Berlin's website to check in and to find out whether I have to pay for my luggage and there is no information whatsoever in regards to this, basically since Expedia did not notify Air Berlin that I had luggage they do not give me the option to pay for it online either.

It has been an appalling service from Expedia. Very disappointing. The Royal Air Maroc has deducted £2174 from my account as was agreed for airline tickets. In addition they have blocked another £2174 against my card that I have used with Expedia for making payment. As a result I am out of pocket and in a foreign country for holidays.

We have had an awful experience with Expedia and their customer service. We were promised a refund, and told that they processed it, yet we have not received it. They continue to transfer us from one person to the next, we have spent hours and hours on hold, and been disconnected several times. We have never received a callback, despite being given reassurance that we would receive one if anything happened during the call. There is no way to get directly in touch with the corporate office, and you have to wait on hold to talk to a representative, and then they transfer you to a manager where you wait on hold again literally for hours, and then finally to corporate. We have been given a receipt, but no actual money to go with it! A receipt does not help me, I need our money. I feel like we were robbed and there is nothing we can do. Horrible experience.

I doubt that I have written more than 2 reviews in my whole life, but I need to vent about this one! When booking my hotel, I clicked on a double room (two queen beds) that said it could accommodate 4 guests, which was perfect for my family of four. However, I was shocked to find an extra $40 charge for an "extra guest" included in my price summary after I booked. When I called to have the charge removed, the customer service rep said the price was for 2 people (not stated anywhere) even though it "could" sleep four. I have never heard of something so ridiculous in my life! It clearly states the room sleeps four and that is the number of guests that I inputted!!! They refused to refund the $40... and I refuse to ever use Expedia again.

I paid $300 for a $98 room! Thought we were booking a nice room but it was an econolodge room and there was construction everywhere and it was hard to navigate and the place was a mess. I think we maybe were supposed to get a room in another wing because it is $98 a night directly from the hotel! Never again.

OMG!!! On the phone for 43 minutes in what should've taken FIVE!! I was repeatedly put on hold, told to "bear with me" and when I finally told the idiot I wasn't hanging on any longer, he said, 'just one moment.' Customer Service sucks. Too bad Expedia decided to farm it out. I've been a customer for more than 20 years, but guess what? NO MORE!

I have never used Expedia prior to this experience. I clicked on a "mystery" link that said I would receive up to 40% off my hotel reservation. Of course there are no refunds or changes allowed for this particular way to reserve. I requested a room for 2 people. Expedia booked me a room with one bed. The customer service representative called the hotel and they will now be putting 2 twin beds in the room. The rooms are tiny and I DO NOT want a tiny room with 2 twin beds. My daughter will not even fit in a twin bed.

This horrid story started on November 3, 2015. I booked an online vacation with Expedia only to find out that very same day it was never confirmed and called nothing credit card company American Express and Expedia and both said no charges were in my credit card. I ask the agent over and over in the phone from exodus and the claimed there was no vacation confirmed on file. I then proceeded to book another vacation on another website which was for same dates destination and more $$. Amex was able to verify that. The day of my trip Dec 25 I checked into my hotel only to find out there were 2 confirmed reservations - Expedia and another company.

First time using Expedia. Made Air reservations while online talking to representative. Received an Itinerary and confirmation number - thought I was all set! Within 24 hours received notice trip was cancelled. This was airfare to a very expensive vacation spot. I asked for an explanation - have not received any. I called Bank card to see if there was a problem - no problem. They were set to pay until a reversal came in. I called American Airlines to see why they cancelled - they said they did not. They received instructions from Expedia. I have sent several e-mails and many telephone messages. Emails have gone unanswered. Telephone calls just switched me around from one to another. They have not given me a valid reason - not even an apology and have threatened to put an Alert against me for asking what has happened. Asked to speak to a manager - none was available. One my worst online experiences EVER. Unresolved.

My sister and I went on a trip to Cancun, Mexico this summer. We booked our hotel + activities through Expedia. On our second day, we were supped to get on a bus and tour all day; we were supped to visit ancient sites, go on a beach, eat buffet, and do all sorts of fun stuffs until 5 P.M. (or we thought). The bus was supposed come pick us up at 7 A.M. so we got up at 5:30 A.M. got dressed, washed, and had a breakfast. To me, being on time is late so we went down to the lobby at 6:45 A.M. to wait for the bus. The bus didn't come until 7:15 A.M. I knew it was our bus because it had "Expedia" written on it, and all of the other bus that came before (on time at 7) wasn't Expedia bus. This was the only "Expedia" bus.

I rarely write a review, and if I do, it's usually a positive one. Keep in mind this is not my first bad experience with Expedia, but I can tell you, it will be my last! I was on vacation and booked a hotel that was listed at a certain price. As I was checking out, all of a sudden the advertised price jumped up to an amount I wouldn't pay for a hotel.

HotelsOne is a scam that fronts as a genuine hotel website and has managed to show above the hotel site on a web search. It then books at higher rate than the hotel through Expedia. It provides zero address or contact mechanism. Expedia should not take bookings through this scam. Unfortunately there is no email mechanism to alert Expedia or post an alert to other potential victims. It would be easier to deny the credit card charge if they (Expedia) ran a complaints website but they are as impossible to contact as HotelsOne.

Am really disappointed from your bad service I am experiencing now. I am on hold with your agent for more than 2 hours now in Philippine contact centre with no benefit. He told me your flight is unrefundable while Egypt air itself confirmed it's refundable. This really too much. I paid so far around $200 for phone calls and roaming charges and yet my flight to be cancelled. You need to escalate this to your top management and to feel our disappointed and dissatisfaction.

Expedia sold me insurance for flights in case you need to cancel for any reason. I had 3 tickets at $65 each. I know that the airlines have their policies which include fees for cancellations and, in this case United at $200 per ticket. I am a member, I know their policies. I bought the insurance because I read very carefully that you can cancel for any reason you still receive a refund or credit. Things did happen and I had to cancel. When I called EXPEDIA they said "Yes we won't charge you anything however, the airlines will. You will receive a credit from us, after they do so." That unfortunately was not written anywhere. So, the story is they won't charge you a penny for cancellation and will credit you but each airlines WILL according to their policies charge you a lot. So I paid money to Expedia for a service they really don't offer. Lesson learned. Do not trust Expedia.

I was a long time user of Expedia and had used their website at many times for the past 10 years. When I tried to make a reservation (non-refundable) for one-night stay in Montreal through Expedia their website kept freezing up on me. It took several “restarts” to get to do the booking before I was able to complete the process. After the booking was completed, I received my confirmation through email and was surprised to see it was booked for a week later. (I booked it for July 30th and somehow it jumped to Aug. 6th). I know I had entered the correct date. This is the second time I had this issue with Expedia. Last Fall I booked a room in Halifax and the date got changed on me for a non-refundable room. When I explained the situation to Expedia at that time, they were willing to change the dates without penalty and I was pleased. This time I was not so lucky.

After a few days of research I found the price $202 per a night for a hotel. The hotel information popped up first and mentioned that breakfast was included. When I called the representative, within 5 minutes the price jumped to $214. Last year the same trick happened too, but I disregarded it. Then the agent claimed that the price was $235 on her Internet site in India. According to the site I was supposed to get 10 percent discount as a member. The agent claimed again that $235 included the discount and even my 20000 points accumulated earlier. The breakfast issue was denied completely. It took my husband and me more than an hour explaining and waiting for the supervisor's involvement (the supervisor's name was Morris **). After all we cited the information published by the company!!! The company agents were like monkeys denying everything that was written. What reputable company would allow that kind of discrepancy to exist?

There needs to be a LOWER SCORE than one star... they don't deserve that! We have had the most horrible experience with Expedia. We made reservations to Saudi Arabia with no problem, had to call them to change the return "departure" city... it took two hours, but ok, no cost change. We received an email stating that the return flights have been cancelled... (5 days before time to return.) The passengers are already in Saudi Arabia... with no way to return!!! After being on the phone with Expedia for nearly 4 hours we ended up having to purchase tickets directly from Turkish Airlines to get the guys home. We have been on the phone with Expedia for nearly 8 hours since then trying to get a refund. Always transferring us to a "supervisor" and keeping us on hold! NEVER USE THIS COMPANY.

I booked a standard room on Expedia a year ago. I got one of the worst room and had a terrible experience at the motel. Lewis and Clark Motel - 824 W. Main St., Bozeman, MT 59715. Got one of the worst rooms: terrible choking smell, old furniture, old TV and air condition and old wall paper, bathroom, fan can't work properly, everything old, dirty curtains...

The night before my trip I discovered Expedia accidentally cancelled my flight from Portland, OR to Vancouver BC (for a connecting flight to London). After five hours on the phone, being on hold for 45 minutes at a time they told me they were responsible but could not book me on an alternative flight. I booked this myself and had to insist for a refund as one was not automatically offered. However, I have still been charged for the original flight that was accidentally cancelled. My email to them has been ignored and my letter to head office has been returned to me unopened.

I booked an Vacation package with Expedia 7/6/16 Itinerary No.: **. The package promised $400 in 'Resort Credits'. When I called to verify what a 'Resort Credit' was, I was told on arrival you will receive $400 in vouchers. Satisfied I booked the package. Later that evening while reviewing the confirmation email my wife noticed the Vouchers were not mentioned. We called back and were informed that we misunderstood and that the 'Resort Credit' was really a discount on the room rate. We immediately requested a cancellation. We were told we should see the refund in about 7 days.

I bought a round trip ticket for my mother's trip from China, Guangzhou to San Francisco, CA from Feb, 16 to Jul, 16 in Expedia. When my mother got to the airport and tried to check in airline in Guangzhou, China, the China Southern airline could not find my mother's name on flight, and then refused my mother to check in. I talked to Expedia agent for over two hours to fix the problem. The agent said my round trip was cancelled with some reason and helped my mother checked in the last minutes.

I would like to begin by saying booking travel with Expedia online was easy and good. That is until you have to change something. I purchased the insurance because I knew my trip might have to change because of work changes. I booked a trip, had some changes and ended up accidentally booking a second trip. I was charged for two trips the same day and could not get a refund or voucher for a different trip for reimbursement. Then next trip I purchased insurance for I had to cancel because of work changes. They would not refund or give vouchers for my next trip. I was on the phone with them trying to work it out for 3 hours each time I called. They have a great service if you do not make changes. Changes cost $200.00 and the ticket cost $187.74. You end up eating the cost of the ticket. Two trips cost me $512.40 out of pocket and non refundable or vouchered. I will not be using them again for business trips I make each month.

Expedia took $164.66 but when we arrived at the room at 1 a.m. there was no vacancy so I spent hours until the morning on the phone w/ customer service with no help. My family and I had to spend the night in the car and drive home from our weekend early because we had no place to stay. However, they had no problem debiting my account for the money.

I had the worst experience I've ever had with this business. My first name was misspelled on my ticket and they would not change it. They said the airline needed to approve/make the change who in turn said Expedia needed to make the change both of which did not. I was put on hold TWICE and held for over an hour with customer service who then dumped my call. We BOTH missed our flights and then were told we wouldn't be bumped to another or reimbursed. This felt as though we were taken advantage of criminally. My girlfriend was in tears and I was shaking with anger. This is beyond unacceptable and needs to be made right or I will do everything in power to shame this company for as long as it takes for them to do the right thing. Disgusted and hurt.

When booking the Hawaiian travel package, was the start of a long problem. Their system locked up, charged me and never acknowledged my booking. Finally after hours on hold being passed from person to person my booking was found. I never received any confirmation email. I kept calling to make sure everything was in place (I booked this family vacation 4 months in advance). My husband said to change our hotel room to something closer to the airport (we have a child with multiple disabilities). He was afraid she would not be able to handle the additional 2 hour travel.

Expedia has the worst customer service ever!!! If you ever have to change anything on your itinerary forget it!!! It takes numerous calls and days to get through, you get switched from person to person. Then even if you have insurance they will charge you $200 and then they say they will reimburse you $200 5 days later. Total scam. Not worth the few pennies you save for the headache after. Book yourself!!!

Booked a flight via Expedia and needed to reschedule the flight. Waited 10 minutes to speak with an agent... After speaking to an agent and telling them the new date etc, they said they need their supervisor to complete the rescheduling. I was on hold for 45 minutes, then an agent answered and asked how they can help me. Apparently I got disconnected on the first call and reconnected me with a NEW agent. I had to start all over again... Told the agent I need to reschedule (blah blah blah), they put me on hold again for 45 minutes to speak to their supervisor. I was able to reschedule my flight but total time on phone (talking to agents/supervisor plus hold time) was 2 freakin' hours! After this trip, I'm deleting my Expedia account. I'm done with them!!!

No refund after booking cancelled - I made a booking under the itenrary# **. It was mentioned it is a free cancellation. When the flight is cancelled no email sent to me. I sent a lot of emails and nobody responded. I spent 120$ to call from KSA to US and they were just useless calls. Most of it was on hold and the rest was just to connect me from operator to another.

So this was my first time using Expedia. I used it to book a special birthday trip to Dominican Republic for my significant other. It was his first trip out of the country so I relied on a renowned company to make it pleasant. What was of utmost importance was a view of the ocean from the bedroom. We live inland in USA, and since we are on an island, it would be important to see the ocean. Expedia advertised the room of choice as a "Junior Suite with a Patio with Ocean Views." That was a BOLD face lie. After immediately arriving at the resort and speaking with concierge, asking them to switch me to an ocean view room as requested and paid for, I was surprisingly told that that resort does not offer a single ocean view room! Now, we took off from work, flew almost 1500 mi to a different island as a special birthday gift, for an ocean view room.

I have been a long time Expedia customer and have been mostly happy with the experience. Lately I have noticed that the advertised rates look good when searching but when I go to pay the rate disappears and I get the crossed out rate. I assumed it was a glitch in the system and after several days it would clear up but it just continued. This happened for every room in every hotel I tried to book. I finally resorted to calling customer service. The agent was very friendly and assured me that I would get the rate that was showing online but I would first have to book with him, pay the higher price and then submit a claim under Expedia's "price guarantee" application. He assured me not to worry because the conversation was being recorded and they could always pull it up and hear what he had promised.

I made a nonrefundable hotel reservation through Expedia. When I entered my check in date everything was fine. When I entered my check out date the website jumped ahead several days. I fixed it twice, then checked to see if multiple nights were required to reserve. Multiple nights were not necessary, I fixed the check out date and entered my reservation. On my confirmation Expedia booked me for 3 nonrefundable nights when I only wanted 1. Within 4 minutes I was on the phone with an Expedia representative. I explained the situation, waited a while on hold and when he returned I was told that he had spoken to a manager and then ASSURED me that this would be taken care of and that they would send me a $50 certificate for my trouble. Very, very nice. Easy.

Incorrect name spelling which resulted in lost flights. Incorrect spelling of E-mail address and hence no confirmation. Had to re book. Result my wife flies from Glasgow and I fly from Aberdeen. Staffed with operators with poor command of spoken English. Held on the phone for excessive amounts of time and I hate to think what our phone bill will be. Altogether a very poor experience which has cast a shadow on what was to be an enjoyable few days away. This company should not be trading. Never ever again.

Trip ID # **. I DO NOT RECOMMEND USING THIS WEBSITE! I booked my flights through Expedia to Thailand. I booked a 1.05 am flight for 15/6/16 and lo and behold received a confirmed ticket for an 8.40 am flight. I have wasted hours on the phone with Expedia for hours to get this resolved and they claim that they have got screenshot of my booking an 8:40 am flight. This is screenshot of the confirmed flight... Now they claim that I have made the mistake and now need to pay for changing the flight. But the dear team does not understand that of course. They will get screenshot of flight for 8:40... as this is what was shared on my confirmed ticket... they are not understanding that my search and requirement was for a 1.05 am flight and the timing was changed by them or their system.

I booked a ticket for the 19th of July. I had to reschedule that flight for tomorrow and called in and was told I had to pay $200 per that specific airline plus a difference in airfare if there was any. I found a flight for $321. Plus change. I try and book it and they say there is an error on their system and I patiently wait a total of 45 min before the representative says I will have to wait another hour and a half for a supervisor to book the ticket. I waited and waited and waited and waited.

I booked 19 days car hire in Ireland for my wife. The website said CDW insurance included as did the terms and conditions albeit with an excess of between €1600 and €1750. That was fine as we have an annual family policy to cover the excess. When my wife went to pick up the car the hire company said there was zero insurance cover and asked for €460 for the most basic insurance cover and still subject to an excess.

I booked a hotel in Paris - Hotel Gabriel. The lift so small you could get 1 suitcase and 1 person. Sink stopped up. Leak in bathroom and they had a plumber come and fix the next day but the TV was so low we couldn't hear it. They wouldn't do anything about it and we called Expedia to see if we could get out for the next two days - didn't respond. I will never book with Expedia again. Hotel Gabriel is not in a very good area and the pictures of the hotel are VERY deceiving. So tiny. 5 tables for breakfast. Not a very good breakfast. Would not stay here again.

Booked thru AARP Expedia. Initial confirmation went well. Decided to check out of the hotel one night early. Best Western had no issues in checking out early with a 24-hour notice. Was advised to call Expedia and inform them of the early departure and to secure a refund for the one night's stay. I called Expedia and was informed that they needed verbal confirmation from the hotel. The hotel confirmed with me at checkout that they had spoken to Expedia and provided me with a invoice which confirmed that there would be no charge for the one night. Have spoken to Expedia three times and continue to be told that they need to speak to the hotel. I called the hotel and was advised that they have spoken to Expedia several times and approved the early departure. I contacted Expedia on July 5th (second time) and was told that the refund would be in my account within five days.

See pictures. I cannot tell you how disgusting the rooms are in this hotel. We requested and paid for a non smoking, deluxe room in a four star hotel. Instead we were given a cigarette smoke-smelling room, with scarred walls, stained sheets and towels, live and dead insects, live mosquitoes, silverfish. The floor boards had gaps - see photo. No water, tea, coffee, robes or slippers. Waited 40 minutes to be taken to a second room which was also on the second floor (200's numbers) and it was the same conditions. Both rooms had mold in the bathrooms & smelled heavily of cigarette smoke & when I asked the hotel employee how this could be considered a deluxe four star, he shrugged and said rudely it was not up to him. He implied that booking on Expedia meant guests "got what they deserved - poor quality rooms & no service".

I will never book with Expedia ever ever again. They have the worst customer service on earth, after spending more than 2 hours on the phone to try to make a simple change for serious reason they gave me a runaround. More than happy to take your money but won't refund any. They blame any little policy detail they can to refuse to refund, and since we booked through you, the airline will not help either because they say Expedia has a block on it. I am really upset right now. We will see who I spend my money with when traveling from now on, I have spent thousands of dollars with Expedia but no longer will. All I needed was a small change.

I recently booked a trip with Expedia and when I went to the airline to update our seats, I noticed my name on the ticket was not correct. It was my maiden name. I tried to call Delta to get this changed and after waiting over an hour to get a person on the phone was told I needed to call Expedia. So I did, and waited just ten minutes to get a live person on the phone. However it was a person in a foreign country and I could not really understand her. She kept putting me on hold to contact her "help desk."

I am never using Expedia again to book my trips. Their customer service portal is unreliable and horrible. For one, their agents don't speak proper English. They put you on long holds for stupid reasons like their system is down or because they feel like it. I have been trying to utilize my flight voucher from a previously cancelled flight and the first time I called, the time elapsed with the agent was 1:57 minutes. I spent forty minutes on hold without any idea what was going on. It took them twenty minutes to track down my case with the itinerary number, then places on hold, and several dumb questions. I am writing this on the second time I am calling with regard to rebooking a flight using my credit voucher and I just spent one hour and eleven minutes.

Expedia is anything but expedient. Our last experience with Expedia was frustrating and infuriating, and proved beyond a shadow of a doubt that Expedia is a scam. My husband had just been discharged from the hospital for an unexpected medical emergency. We needed to make rather last minute changes for a 10 hour trip to North Carolina to attend a wedding. These last minute changes included a hotel stay on the way back to lessen the physical impact of a long stint in the car for the drive home. In his hurry to make reservations, my husband called Expedia, whose agent arranged the booking at the hotel. Weakened from the recent hospital stay, he forgot this reservation was made.

Expedia lacks professionalism and customer satisfaction guarantee. Not only have I spoken to representatives in regards to my booking reservation, I've spoken to two supervisors and have yet to resolve my issue. Basically they gave me the runaround and never was straightforward. When booking they need to remodel the website with detailed booking and cancellation information. When you rebook you will be charged a re-booking fee which is not an issue, BUT you will have to book separately and not with bundle deals. If you wanted to book with your family and add passengers or even go the cheapest route, it will not happen. POOR. POOR. POOR CUSTOMER SERVICE. SUPER HORRIBLE. I've never experienced anything like it. This is a multi-millionaire company with corner store abilities. SMH.

I was on the phone for 1 hour and 30 minutes to PAY for a flight change! Even when I expressed my frustration, the manager laughed it off as if I was complaining and said "some people are on hold longer than that". I DO NOT RECOMMEND USING THIS WEBSITE!

These people will put you on hold for at least an hour and a half, each time you call, hang up on you, give you incorrect information each time, have a different country pick up each time, yell at you and lie to you. Most importantly they will let people take your money without providing any service to you in exchange. They will mysteriously not have any documentation of the two times a supervisor was in the process of issuing you a full refund. When your money is gone and you received nothing for it, they will tell you it's non-refundable anyway. Even if TWO of their supervisors already agreed to give you the full refund.

I purchased travel protection for a package from Newark to Orlando. I used the protection to cancel the trip and was told that I would have a credit with Jet Blue to use on a future flight. There were no restrictions on what type of flight other than at least one leg of the trip needed to be on Jet Blue. I attempted to use the credit for a flight from the same airport to Ft Myers Florida. I was told that I could not use the credit. When I asked why I was told that I had a certain "discounted" fare originally and I could only use the credit on the same type of flight. This made no sense and nothing to this effect was in the protection agreement. All I wanted to do was use the credit for towards the published fare.

I booked a package hotel and flight to Oahu for November 1-7. I tried to upgrade my flight via the airline to for economy premium but the option wasn't available. I contacted Expedia and they explained that because I booked a package that I could not upgrade my seats. I was able to cancel my flight and rebook to get the upgraded seat. I received the cancellation e-mail for the flight and a new email for the rebooked flight. The new flight itinerary had my name misspelled to.

I made the mistake of reserving the right hotel but wrong side of town through BookIt.com travel site a friend suggested. I noticed immediately and canceled the hotel. Of course, the money was released from my account immediately but to get money back into my account is another story. This was 06/15/16 and today is July 8th. Now Expedia is my contact and they say they can't do anything since it was evidently processed out way over a week ago. My bank has nothing pending as a deposit refund! And here I am just hanging and waiting on over $100 to be returned!

I booked my flights through Expedia to Thailand. Booking are eligible for a full refund if you cancel within 24 hours. Then something happened. I called to cancel the fights. They answers the call immediately and were very helpful. They told me, "once your refund is processed, your financial institution may take up to 3 to 7 days to post the credit to your account." After I hang up the phone with them, I went online to check customer reviews and they got a lot of bad reviews. I used my debit card to purchase the ticket and cost me $ 1300. It made me worry about my refund. Anyway, I had a very good experience with Expedia. I got my refund within 24 hours.

I booked a package deal from San Diego to Cabo San Lucas. I received an email stating the airline had changed my flight. I called the airline and they told me my flight was cancelled by Expedia. I called Expedia and they told me my flight was canceled by the airline. I have gone back and forth and nobody at Expedia will help me but to say I can buy a more expensive flight. I have not received a refund for the "cancelled" flight either. I paid for my trip in full 9 days ago and now am being told I only have a hotel, no flight and NO REFUND. I spoke with a "supervisor" who told me I could pay again for the tickets. Why would I pay for airline tickets TWICE?? As an "online travel agent", you would at least expect some assistance arranging my travel. I am EXTREMELY DISAPPOINTED.

I recently booked a hotel room using a website which contained only the name of the hotel.com/reservations. I believed that I was on the hotel's website to make the reservation. Wrong. Turns out I was booking through Expedia.com. The hotel room I booked went for $86 through the hotel. Expedia charged me $99.27 plus another unexplained $14.99. Very deceptive of Expedia to use the hotel's name to make people like me think they are booking through the hotel's website. Not to mention there clearly was no savings by booking through Expedia. By the way, the receipt that the hotel gave to me was for $76, which is what they received from Expedia. I will not ever book online again.

I am not happy with Expedia. The price changed to a lower price and the company denied the claim stating I have 24hrs to file a claim. Booked on 7/1/16 and found the same trip cheaper 7/6/16. Spent a long time on the phone filing the claim of $65. Then denied the claim on 7/7/16. Expedia's best price guarantee means nothing. I promised to take Expedia's denial of claim and post it on the internet so others are not scammed by Expedia's statement that they have a low price guarantee. It's the same as a warranty that you cannot collect on unless you go to court. Senior management needs to be notified of their lack of customer service. If they already know then your whole company is in trouble.

I called Expedia regarding a cancellation on my return flight a few days prior to take the first leg of the return trip. I specifically asked them if I could get a refund if I cancel the return flight after taking the first flight. I received information that I will receive a refund but will have to pay a penalty of 100-150 USD. After a few weeks, I called again and this time after taking my first flight, their stance have changed. I called twice, waiting for at least 30 minutes for a confirmation that I cannot be refunded. What am I supposed to expect from such a double-edged and unreliable customer service? Advice is much welcomed! Many thanks!

Worst customer service ever!!! Did I say "WORST CUSTOMER SERVICE EVER!!! Where do I start... let's start by being disconnected twice after being on hold each time 50 minutes plus today! Flew back to my home in Quebec on May 11th only to have my flight changed the night before with no notification. ONLY KNEW ABOUT IT BECAUSE I TRIED TO CHECK IN ONLINE. Granted, they were able to get us on a direct flight later.

Expedia.ca/.com has a great shell game going that would make the likes of Al Capone, Paul Castellano, Vito Genovese and Lucky Luciano proud. Expedia.ca/.com uses the old bait and switch method on customers offering tickets that are an apparent bargain but add extra fees and raise ticket prices at their whim especially when they know you’re stuck. It happened to me. The dishonest employees and heartless bastards of Expedia.ca in Quebec inflated prices on me after I was forced to cancel a ticket priced at $ 1,163.32. They later wanted over $ 4,000 for a new ticket because there were no more tickets at the lower price, so they say. Not to mention, they kept me on the phone for two hours on one day and then told me to phone back because their offices were closing; then had me on hold for over an hour the next day.

So it looks like this company has fallen toward the bad review side. Here's the thing, we booked a hotel for our second half of our vacation for July second, it was booked in May, plans changed and we weren't having a large group with us, so we down sided and changed hotels, My husband called the hotel and they said they would cancel but we had to call Expedia, so he did. He called the hotel that we wanted to stay in and got a better deal so we booked it through them. He cancelled Expedia in May. On July 3rd the amount that was in the bank seemed low, so I looked at it and the Fairfield Inn had charges taken out, so we went there. There was all this back and forth, telling us that we would be sent a email and that we would get our money. By the way they didn't have any info on the cancellation, but when we called on the 3rd they didn't have any info on that either.

After two months and a half, 15 phone calls, and over 50 hours of wait time, I am not able to get a refund from Expedia regarding flights for a family of four. We had booked airfare with Expedia with Tame Airlines who have changed our itinerary 3 times since the initial booking. My husband and I are traveling with two small children and would not consider accepting a flight with three connections. My husband and I are requesting a refund, based upon not accepting the change of itinerary, which are terms in which Expedia has given us regarding this issue.

I booked a flight through Expedia leaving on Jul 6 - Jul 10 but the weirdest thing happen. When Jul 6th came, I found out my flight was actually booked to leave Jul 10 and return Jul 12... I did not booked these dates to my knowledge and Expedia did nothing at all to help except tell me that their system shows the booking was done on my end. No refund, no change of flight. I'm never using this company again.

Left my hometown Friday in the morning, heading to PCB, arrived at 2 to our hotel and was hit with a "Sorry Mrs. but your reservation were never made with us!" I was extremely shocked after driving so many hrs and not to have a room. So I called Expedia. They told me it was my fault because I made a cancellation! And that I asked to be moved to another hotel. I was letting them lie to my face because what they didn't know was there was no way I would've wanted to be changed because my family was staying at the same hotel! So she transferred me to another number, had me on hold for 30 min so I started called from my brother's phone. And not even like that did I get my reservations fixed!! I was in a parking lot extremely hot weather and the phone for almost 4 hrs!

Yes, happy 4th to active duty citizens! Yet Expedia refuses to give my husband a refund for his airline ticket even though it is approved through American Airlines military order guidelines. Very dissatisfied with Expedia, I will NEVER book through them again. They don't even deserve a star. Does not care about active duty personnel.

Although my hotel reservation stated non-refundable, the hotel I was going to stay with said they would give a full refund even though Expedia states no refund. I was referred to call them, so I did. The man on the phone pretends to call the hotel and says non-refundable. I asked who he spoke to and he said Michelle. I called the hotel back and there is no Michelle working at the hotel at all. The lady working the front desk was on alone and said she had not spoken with anyone from Expedia. So no more Expedia bookings for me.

I rented a hotel room from Expedia, SAME day I found the same room, SAME place for $15.00 cheaper. I contacted Expedia. They wanted a 'screenshot' for proof. I sent it to them... Still waiting for a reply. It's been 4 days. I DO NOT recommend EXPEDIA... BEWARE.

Forward - Wow. Some of these reviews are just awful. I feel really sorry for all of you that suffered through Expedia. Expedia is a complete failure example of a business. I booked a room at a hotel in Ocean City, MD for myself and 3 other people. My mother can't walk, so we especially ordered a handicapped room, and we asked to make sure it was an ocean view room. Expedia sounded so nice over the phone, and so securing. When we got to the hotel, we got our room keys and headed to the elevator. When we got to the room, IT WAS FACING THE PARKING LOT AND OF COURSE IT WASN'T HANDICAPPED ACCESSIBLE. I marched to the front desk, and demanded a handicapped room, and the teller told me I didn't book a handicapped room. Never using this service again.

Expedia is the biggest ripoff. My husband booked a flight through Expedia and took out insurance due to changes in his schedule. We called to cancel the flight and what we were told by someone in Manila, Philippines and they gave us the runaround. We were told they could not help us and we would have to call someone else, which was acceptable because Expedia does not have people in the United States working for them. We reach Manila and could not understand him. What we did understand is that we were out of luck with our refund. I told them we would take care of it ourselves. We called the credit card company, canceled the flight and the credit card company took care of it. Obviously, they've had issues with Expedia and disgruntled customers.

I bought a ticket of United airlines from Newark to Buffalo. And within 24 hours called to cancel but they refused to. I asked United and they said they have 24 hours flexible booking policy and if booked thru United.com can avail this policy. I believe Expedia takes a commission and does not give these policy benefits to its customers!!! You must book directly thru United.com as Expedia charges you fee but has its own policy and if ticket is cancelled will not refund the fare??? How ridiculous is that???

Expedia employees only care about themselves. I made a reservation on Wednesday 29 June and on 1 June I called them because of an emergency. I started trying to talk on the phone with a live person about 3:40 PM. By the time I hanged up the phone it was 11:58 in the evening. Here is the situation, when I called the hotel to cancel my reservation, they told me that I need to get a hold of Expedia. If they tell them to drop the charges they will do but must receive it from Expedia.

I am extremely dissatisfied with this company. I was attempting to book a bundle deal to Hawaii by adding insurance. Expedia does not allow you to add partial insurance to an itinerary unless all members receive insurance. Therefore, I called Expedia and spoke to Josh. Josh stated that I had 24 hours after booking our trip to add insurance to individual members. We booked the trip that night relying on Josh's words.

When I phoned 800-397-3242 (800-EXPEDIA), I was confronted with a mandatory survey. When I refused to participate, Expedia disconnected the call. I phoned again, the same experience. On the third call, I pressed the appropriate numbers, was notified that I had won a cruise (which I refused). When I would not press 1 to accept the terms of "winning" the cruise, Expedia again disconnected the call. Now when I call from my home phone, Expedia blocks the call with a recording that the call cannot be completed from my calling area. I canceled the account by blocking through my website any communication from Expedia. Avoid Expedia at all cost! There are reliable online booking services. In the future, I'll use them, not Expedia.

I called Expedia to extend the return flight for two round trip business class tickets from Zurich to SE Asia with Oman Airlines which I had booked with them. A few days into the trip my colleagues realized that they would have to extend their stay and I called Expedia to notify them, and at the same time extend our hotel reservations. Unfortunately there was a "computer" issue which the service agent could not remedy and she promised to call me back. She never did and by the time I called Expedia to find out what was up, the planes were already an hour into their flight. I did not realize that our return tickets each instantly devalued $400 for a no-show charge to each without advanced notice.

We bought tickets from Expedia.com and this was our biggest mistake in life. Expedia sent us an e-mail that the flight has changed from 2nd of July to 1st of July, and we canceled our hotel reservation by paying a fine, which was one night longer. When we tried to check in online, Delta and Air France did not accept it. Guess what? Expedia mail was totally wrong and our flight has not even changed!! We called Expedia, and they did not accept any responsibility at all. They did not even accept the e-mail they sent us!

I entered a search for a hotel on Expedia and it showed a rate of $107 with multiple rooms available at that rate. When selecting Reserve, the rate on the reservation page was $139.95 + taxes for more than $150. When I called Expedia to inquiry they said many of their customers book this room so it's sold out at that rate and could only offer the higher. Hours later... same thing... Classic bait and switch. Expedia should be shut down as a company.

I made a reservation with Expedia for a motel in Carson City, Nevada for the night of 20th of May at $78.10. When I got to the motel, they didn't have a reservation but could give me a room for $130.90. Rather than sleep on the sidewalk, I took it. Later I found out my credit card was charged $78.10 and $130.90. It appears Expedia booked me for three nights from the 16th to the 19th at $78.10 a night. When I didn't show up on the 16th the motel charged me for one night, paying Expedia a commission, and canceled the other two. Then when I showed up on the 20th, as I booked, there was no reservation and I ended up paying $130.90 for that night.

I went on to the Expedia website and initially entered one date for flight search. I then did a second flight search on another date. When I tried to book the second flight search I received a message to the effect "we cannot finish your reservation at this time" please return to search. When I returned to the search, it returned me to the first flight date. I went through with the reservation thinking that it returned me to the date that I wanted and had left off my search on. I realized the mistake 48 hrs later and of course they wanted to charge me $90 to change the flight and $100 more because the flight cost went up that much in 2 days. The process is excruciatingly frustrating and Expedia should be held responsible when their site is poorly responsive and misdirecting.

When booking with Expedia I was very pleased with the service over the phone and even the discount given for my car rental. We spent $2,100 with them (Flight, Hotel, and Car rental). Come to find out, when I arrived at the airport to pick up my car, they reserved a car rental at an Enterprise 20 minutes away! So we had to pay a taxi just to get to Enterprise. RIDICULOUS. NEVER booking through Expedia again!

I downloaded the app because they said they'd text me a coupon for $25 off my next booking of $100 or more. So I got the coupon and booked a hotel for $117.50. The coupon code didn't work so I called them on toll free number and was put on hold 10 minutes while he tried to figure out why the coupon wasn't working. Then transferred me to customer service who asked for all the same info, then put me on hold for ten minutes with no sound or beeps to indicate I was still holding... but I'll do a lot for $25 so I waited. Finally she came on and told me to hold again, then another ten minutes of silence... Now, I'm so mad I've signed up on this site and written this review... I've been on hold for this stupid coupon for 26 minutes total now with my finger on the send button for this review. I am finally giving up on Expedia and their bogus coupons.

I was informed while I was out of town that my flight on AA was changed. The flight change excluded the last leg of the flight to my destination and I was supposed to approve. I called Expedia to make sure that flight change got me to my destination. In order to make the change they want to charge me $300 and send me on an overnight flight with a 7-hour layover with no option. I told them there was a one-stop connection on their website for $20 more and a 45 min. layover. I have now been on the phone with them for 2 hours and 10 min.

I booked a trip with Expedia from Newark, USA to Santa Marta, Colombia. They made changes to my itinerary. I came to find out my flight times weren't matching. I called them several times, waited hours, and still no answer. Expedia is a complete scam. BE AWARE OF THIS COMPANY. PLEASE! STAY AWAY from them!

I am blown away by how completely and utterly useless Expedia's call centre is. I made a mistake when booking flight tickets which I hold my hand up to but for crying out loud all they have to do is change a surname. I stupidly put my wife's married name on the booking instead of the maiden name as it appears on her passport. Schoolboy error but one I was prepared to pay $50 to fix. 3 phone calls and well over 2 hours later calling from South Africa to wherever their call centre is and I am still no closer to getting it sorted. Most of the call time is spent on hold while they check with their supervisor or phone the airline direct. The quality of the line is awful and they might as well by trying to talk to me from the surface of the moon with a $5 walkie talkie. The agents cannot understand me and I speak pretty good English. I asked them to change the ticket to my wife's maiden name and the next day I was told I didn't need to put a middle name in.

With our business, my husband and I travel sometimes more than once a month through-out the year. We always deal directly with our hotel reward and frequent fliers reservations but... this recent trip... American Airlines (which we Thank So Much for fixing this mess) website happen to be down when we tried to book flight with few seats left at times we needed. So we made the ULTIMATE MISTAKE and booked with Expedia! In the beginning... I bought flights online through Expedia at times that worked for our trip and picked our seats... Paid in full price and later... days later received email with different times and seats for a MUCH CHEAPER FLIGHT! They kept all our money and said we should be happy we have a guaranteed seat on the plane!

I can't stress strongly enough that you should never use Expedia. Dealing with them has been among the most frustrating experiences I have had in my life. After initially booking only a hotel in Las Vegas I decided to fly instead of drive from San Antonio. I called back after 2 days and added air fare and a rental car to the hotel. Expedia could not just add to the trip so I had to charge the entire thing onto my account and get reimbursed for the initial hotel booking later. 2 days later I received a voicemail stating it was urgent that I call Expedia.

What a SCAM company! I booked a shuttle from Budapest Airport to the hotel at 11:30 PM. They didn't pick me up almost at midnight in a foreign country! I asked Expedia for a refund. They contacted the shuttle company but the shuttle company denied the refund. All Expedia did was an apology! No refund. I'll contact my bank. Expedia is a SCAM company and is supporting scammers.

They messed up my check in date, didn't fix their mess up. The people you talk to don't know **! They are rude and dumb! Ended up paying $80 for a ** motel room! Will NEVER USE AGAIN!!!

I reserved 3 rooms for 5 nights in Eugene, OR through what I thought was a hotel. It was reservationcounter.com which turned out to be Expedia. These reservations were made 6 months in advance and they required prepayment since all hotels were full due to an event. I was assured that I could change the dates of the reservations. When I tried to change the dates at the hotel, they told me I had to call Expedia. After many phone calls and being on hold, I was told by Expedia that they would have to delete the whole reservation and make a new reservation with the new dates. This would cause me to lose the rooms. I ended up paying for 2 rooms for 2 nights that we did not use. The hotel also told me that Expedia would cancel the reservations if we did not check in, even though they were prepaid. I will never ever use Expedia or reservationcounter again and advise others not to use them either. This is customer service at its worst!

It was my first experience with Expedia and definitely will not be using them again as they are very rude on the phone with and have no customer service skills. Missed the connection flight from Abu Dhabi as the plane left late from Heathrow which then resulted in staying in Abu Dhabi, missing my hotel transfer as they didn't bother to check details of arrival, paying someone else for the hotel transfers cos it was 12 midnight and finally getting to the hotel to find out we didn't have bed & breakfast??? A one week getaway turned into a disaster and when we returned and called up customer services we were told someone will get back to us within 72 hrs (which did not happen). When I called up again, I was told the case is closed. I mean, what the hell??? Up to date no one has got back to us and do not or will not recommend Expedia. They are crooks...

I booked 3 night in a hotel (Quality Inn Barrie On) through Expedia at a cost of $305.07. After our stay when booking out of hotel I was charged $ 332.19. Hotel would not adjust my bill until I had a copy of my reservation. Thankfully I had one in my car. After showing the clerk this she reimbursed me the $27.12 with no reason as to why I was overcharged . Upon returning home I contacted Expedia for an explanation. I was told that it was the hotel that overcharged me and deal with them. So what I would like to express to Expedia customers is to keep copies of your booking when making reservations!

I was booking at the dates 20/6/2016 - 24/6/2016 in Hotel California in Odessa for a double room. The deal described by Expedia included Half Board. When clicking on the words Half Board when making the reservation it was written that breakfast and dinner are included. The only reason I have booked in this Hotel (and paid extra for the dinner) was the fact that it included dinner as specified. When I Checked-In I was surprised to know by the reception that my booking does not include dinner and it was a "mistake" made by Expedia. After phone call to Expedia by the hotel reception the "mistake" was corrected and Expedia specified that it includes only breakfast. I don't know and don't mind whose "mistake" it was. The only fact I know is that I have paid for 4 dinners and I did not get even 1. Who is going to return my money which I have paid for getting Zero?

Expedia disappoints. I will never use Expedia again. False representation. Lack of clarification. I am disappointed. I am denied my $900 refund. Don't bother. So very disappointing. Deal directly with United Airlines and cross your fingers that the "agent" knows what the rules are.

Been on phone 3 times. For at total of over 2 hrs. Trip was cancelled within 24 hrs but they did not cancel. We got charged and are trying to find out why. Nobody speaks English there so it's hard to understand them. After 3 people they tell me travel protection doesn't cover much. And they will give us airline credits to use later (but only through Expedia). Wow. No chance that will happen after all this BS. Still on phone waiting on supervisor to make up his/her mind how they are going to jab it to us some more.

I'm a first timer using Expedia. I travel a lot and have always done my own booking for flights, cars, hotels, etc... My wife and I were headed to Mexico for a little over a week and I thought I'd give Expedia a try. Mainly so that all the bookings could be done in one place to make it easier. First problem: We booked about 3 months ahead of the trip. Everything seemed to be going together well. A couple of days before the trip I checked in online with Expedia to check our itinerary and found that the last leg of our return flight had been changed...by several hours. We had not been notified of the change.

I usually book with Booking.com. This time my wife booked with Expedia without telling me. When I compared prices with Booking.com, Expedia was around 25% more expensive for no reason whatsoever. When I cancelled, Expedia charged full night fee plus some taxes... Cancellation for the same hotel was free on Booking.com. I cancelled 2 of my Expedia bookings in Malaysia and booked again with Booking.com and was still able to save money (despite the full night charge Expedia charged). When making the reservation, Expedia deducted the full room charge from my credit card. On Booking.com, no payment was required to reserve the room. I believe Expedia should go out of business soon if they keep on heading in this direction. NEVER AGAIN EXPEDIA.

Several weeks ago, and through Expedia, I booked 3 rooms so that all of my family and I could attend an huge event this weekend. I received my confirmation emails and thought I was all set. It even says on the email that I don't need to call, the reservation is confirmed. I found out this week that one of the rooms is no longer needed and I needed a cot put in one of the others. I decided it was easier to call the motel than to type out an email through Expedia and wait for a reply.

I was in contact with Expedia Customer Service for a week trying to have one night cancelled on my hotel reservation in Italy. I was continually promised that someone would get back to me with answers about the cancellation and no one ever did. All I got was one apology after another but no answers. I will never use Expedia for anything in the future.

I purchased a tour for Versailles for 3 people. Unfortunately my husband had to cancel the trip so I called Expedia to cancel one of the tickets and was told that I had to cancel the tour for the 3 of us and purchase another tour for 2. I had to pay immediately for the new tours and was told that the refund will be processed within 15 days. Well after many phone calls and 22 days I was told that finally this is being processed and that may take up to another 15 days to see my money refunded. Expedia advertise free cancellation but does not tell you that is going to take over a month to refund your money.

Yesterday I had occasion to call Expedia for help when the system said it could not complete my transaction. This just after I had enter all my payment information to book the flight. The person handling my call used English as a second language, and was very difficult to understand. She told me the system did not indicate any active itineraries for me and she would start the booking fresh. She had no knowledge of airports at my departure or destination. She tried to book me into Miami for Key West, saying that Miami was the only airport for Key West. I gave her the specific flights I had attempted to book and she could not find any such flights for several attempts, but finally found them.

Customer service is awful and never got my points/rewards. About the rewards, their ad is a LIE.

We booked several hotel nights in several locations through Expedia for our trip to Alaska and when we needed to make changes they made it very difficult. I called for 2 days with the promise of them returning my call and each time I called back they had no record of the previous calls. When I finally called and remained on the line they informed me they would not reimburse me even though the hotel did not offer what they claimed (parking for 2 weeks). Under cancellations on the Expedia site it says to cancel according to the hotel's cancellation policy. When I checked with the hotels they said their policy was to cancel within 24 hours of the scheduled stay and they had no problem with me cancelling but Expedia said the hotel would not cancel our reservation.

I tried to use them again. I am not taking the trip because I am so undone. Over one hour of my time shot because 2 times it told me to try again. Then I had to look up the number and couldn't understand the girl and had to hang up. Tried again but forgot to use the 10% code and called and the girl wouldn't give it to me - the least they could have done - then it will take 10 days to get the money back into my account??? I despise these people, they stranded me in TX. Should have learned then.

Expedia.ca advertises "FREE 24 hour cancellation on most flights". The "FREE 24 hour cancellation" is in BOLD type and the remainder in regular type. What they do not tell you is that this is for WestJet and Air Canada flights only. Even though the US Department of Transportation has excellent consumer safety laws stating that a customer has 24 hours to cancel a flight for a full refund after booking, this only applies to flights booked on expedia.com. Called expedia.ca 12 hours after booking a flight originating in the US on the expedia.ca website. Needed to cancel the flight booking as I was not able to secure the RCI timeshare associated to the location I was going to fly to. Flight was departing Miami.

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Booked cancelable and refundable flight via Expedia. Ultimately had to cancel the flight within period compliant with applicable fare rules. Cancellation was facilitated via Expedia. Refund was supposed to be processed within 5-10 business days. Two months later and now five 1h+ long calls with Expedia customer service refund is nowhere in sight. Each 1h+ call with Expedia customer service requires re-explanation and re-examination of the case, subsequent escalation, another re-explanation/re-examination, and finally assurance that the refund will post to the original credit card within 3 business days. Refund never gets issued. Debating on filing a legal claims for the original fare refund plus time spent on subsequent resolution attempts.

Expedia listed an all inclusive hotel package – to include airfare, on their website. The "all inclusive package" that I purchased turns out was only about 3/4 inclusive. It did not provide me airfare to the actual island where my hotel was located in Tahiti. It got me to a different island. There were no arrangements made to get me from that island to the appropriate island where my hotel was located, despite their being an airport on each island. I ended up having to make separate arrangements to take a ferry to the island where I had booked my hotel at. The only problem is, the ferry only runs from 6am to 6pm. I was able to get to my hotel, but not able to get back to the airport in time. Due to this, my flight leaving the island was scheduled at 0700 hours and I had no way to get back to the airport in time from the island where the hotel was located. Even though Expedia knew the days I was reserving to stay at the island hotel.