Expedia Reviews

I just checked into Stay America Palm Springs. A reservation I made through Expedia.ca. Although the hotel itself is not that bad, it is NOT what I expected for the price I paid through Expedia.ca! The price I paid Expedia.ca is MUCH higher than if I had made the reservation directly through the hotel website. Expedia.ca claims to provide a better price, and savings. Blah blah blah. But, evidently THAT is a outright lie. Very disappointed for what I paid for 3 rooms for our travelling family. Will never trust this service again.

Expedia is a rip off. Made reservation but instead of Jan 24, accidentally put Feb 24. Ultimately my fault but but immediately tried to contact them. Kinda hard when they won't list a number. Left my number on their automated system but they never called. Supposedly only 1 room left for the wrong date I reserved 1 month out so should be no problem to put it back out there. There's no one to talk to and they won't respond once they have your money. I will never ever use Expedia again and I suggest you don't either. If anything at all goes wrong you're screwed.

I used Expedia for the last 6 years and the reward does not work, is a scam. I purchased thousands of dollars and I get nothing as rewards. The website is very convenient but you do not get any advantage.

Expedia owns about 10 or more companies you book with so if you don't like Expedia and you choose to go to a different company Expedia is still making a profit in most companies that have these many complaints. There usually is a way to have the company looked into so you may have better service. You just have to find the loophole now these are some of the companies that Expedia owns Travelocity, Orbitz, Hotels.com, Hotwire, Ebookers, Trivago, and more. You would think that this company would find a way to satisfy their customers because they are so big. Apparently they haven't done it yet hopefully they will find a way to have better service.

Poor travel insurance via Expedia. Honestly I never, EVER, complain about poor service or working with a company and being disappointed. But today unfortunately has changed that. My husband and I booked our tickets to Playa de Carmen for a trip next month. We were to be traveling with our 5 month old daughter. After 2 friends who had recently traveled to this area warned us that the Zika virus was still a threat, one friend actually just got home and came down with a terrible flu. She said they were bitten continually and they even had mosquitoes in their room. She was tested yesterday for Zika and is waiting for the results, mind you she is hoping to start her family anytime as well. My husband and I will be trying for our second child soon and felt that the risk was too great to continue with our trip.

I booked a flight on Expedia and found it cheaper on another site. I was told it had to be booked before price matching. It is the exact same fare class, date, and flights. Then, came up with an excuse that the other place doesn't offer 24 hour refunds. This is unrelated to the flight and a service that Expedia adds. Of course no other place offers that - but that is not what I am trying to match. So... let's think about this. With that being the case, NOTHING WILL EVER be PRICE MATCHED by Expedia. The whole thing is BOGUS!!! The bad thing is that they won't guarantee until booked, but they take over 24 hours to respond so you lose the opportunity to buy it from the other site. BUM DEAL!

I made a reservation for 5 rooms at a hotel in New Orleans (Bourbon Orleans) via Hotels.com (an Expedia company). I cancelled the reservation & made reservation at another hotel. Same weekend. The first reservation disappeared from my account. The new reservation appeared. I called to verify that the cancellation had happened because I did not receive the cancellation notification. I was reassured via customer service that there was no reservation on my account. I checked multiple times during the period of end Oct - early January - no reservation showing for Bourbon Orleans (only for the new reservations).

Expedia has been horrible to work with online. They did not have the correct airport codes come up and flights were incorrect and almost made us lose a whole trip. Return flights were booked with confirmation and funds were accepted but they did not have a record of the return flight making us have to call in again and be on the phone for an hour to resolve. A small coupon was issued for the inconvenience and when the coupon was going to be redeemed the website did not process the coupon. We had to call customer service who had to cancel the reservation and create a whole new reservation to apply the coupon and was informed the website was going through "maintenance" which is why the coupon didn't work although this was not disclosed anywhere on the site and we then had to wait for a refund to process. Will never use this company again.

Save your money... Block every site, every country that refers to this shonky rip of travel agency, change your airlines also. They sell the tickets to Expedia to then charge you in US dollars for a booking and travel in Australia. The Emirates airline will not help you with refunds and they will charge you $300 cancellation costs as well. Don't travel the crashing Emirates airlines and the name Expedia. Rings of hell on earth... Keep totally away from Expedia anything.

Recently booked a flight to Seattle. While I was booking I went ahead and screenshot my final window screen on my computer which showed how much the total trip was going to be. After I put in all my information and click submit, the next page showed that it was confirm but the price went up!! Instead of charging $581 to my card the total was now $620. Of course I couldn't do anything about it then because it already went through so I called Expedia customer service right away. A girl named Crystal picked up the call and had no customer service experience at all. You need some manners and learn how to stop talking over people Ms. Crystal. She was saying some crap like she had to go back and look at my step by step transaction and that there was a little window that popped up in the color of "green" to say that the price went up. Uh.. I have a copy of my screenshot at the END right before I CLICK submit for it to go through.

Do not use Expedia (ever for anything). We called Expedia to book trip. Our 10 year anniversary that we have saved our money for years. We ended with Expedia .com. After realizing we asked if we shoüld book Expedia CA. We were told no that they coüld help üs. We went ahead and booked our trip. We were given a package where we saved 300 Canadian. We asked 3 times if funds were Canadian $ s and all time assured yes. The next day we were billed in US dollars. We cancelled trip and were told every cent would be refunded.

I booked online and they got my dates all messed up when I went to check in. I called and spoke to a lady with horrible broken English who was obviously reading off a piece of paper and repeating the same thing. I asked them to change it and they told me they could and then all the sudden tell me they are unable to do. I should just walk in and make reservations and they will refund my money I already paid in 5 days. They wouldn't re-book for another day or anything and just kept giving me the runaround. This was the second time they had done this crap. First time I went to check in and the room they booked wasn't even available and my fiancee sat on the phone in my truck for 2 hours trying to get it all straightened out. I will never use these people again and would highly recommend that anyone looking to get a hotel use Hotwire or Priceline as they are so much easier to deal with and don't mess stuff up every time.

Booked a bundle deal. Then our flights were cancelled! They just left us high and dry! Offered us a ** deal and never made any attempt at solving the problems further! Eventually ended up calling a friend who works at Expedia that was able to get our money back at least. But no vacation anymore and a phone bill of $150.

BEWARE! Booked a vacation with their "Bundle Deals" Airfare & Hotel at 12 noon. After further reading the reviews after booking I decided 7 hours later (well within the 24 hour change period) to switch hotels. Once the hotel was switched I asked the customer service rep the total of the change only to find out I was no longer getting the "Bundle Deal" because I would've had to cancel everything (hotel and airfare) at once to receive it.

I filled out the necessary form and showed Expedia the proof (screenshot) that I discovered a lower price (on the actual hotel website) on the same room I booked with them. They disputed it and issued me a 9 cents refund rather than the $75 difference. A complete scam!!!

I cancelled two airline tickets due to medical reasons in February 2016. I was told by Expedia via email that they will refund the money back to my original form of payment (credit card) within 6 weeks. Months went by and I never saw the money deposited back into my account. When I called, they told me that the money has been sent already but it hasn't. I continued to wait for the money but never saw it. I called several other times and each time they would tell me that it was already sent. They asked for my credit card statement for the last two years, which is ridiculous but I complied and provided my statements to them indicating that no money was returned. After seeing my statements and acknowledging that the money was not returned, they told me that EVA airlines cannot find the flight information about the cancellation.

I had purchased 3 tickets for my aunts and my mother to Mexico for vacation. When we went to check in for our flight I had no problem (I booked my flight separately as I wasn't going to be staying as long as they were), and handed over my bag. My aunts, no problem, they got on just fine. My mother, not so much. Her last name, due to marital status, changed. Her passport reads her married name, but her ticket read her previous name. We tried to reason with the attendants at the check-in counter that it was her and even showed her license with her 2 last names. They told us, since her name on the reservation didn't match the name on her passport, we would have to call Expedia to change the reservation. Ok, no problem, we called and were promised that they would work on this, expeditiously. NOT. The representative kept putting me on hold and promising that the name change was almost done.

I had booked a flight and hotel and had to cancel due to unexpected circumstances. I called Expedia and after three customer service reps and two customer service supervisors and five hours later I still wasn't able to get anything resolved the first day I called. I contacted the airline direct to confirm what I was being told by Expedia and was given completely different information than what Expedia was telling me. Airline was willing to waive the cancellation fee, but Expedia said airline wasn't willing. I confirmed again with airline and they said decisions were up to Expedia as this was a non-published fare.

Last night I bought a flight to New York for 01/13/17. They charged in my credit card 3 times and never booked my flight. I called the customer services of Expedia. They said they will do the refund, so the credit will be available just for the next week and worse, the same flight now is the double of the price. Even the price drop down again (I doubt), I'll not be able to buy another flight, because I don't have credit available until the next week. I'm desperate to travel. I needed this travel. I needed get away for a few days. The company that I'm working don't pay any vacation day and finally I found a great price for flight in a long weekend (holiday), but Expedia take off my joy and give me sadness and frustration. I don't have words to really express my feelings right now. Thank you Expedia!

Yesterday, 1/10/2017, I booked hotel reservations for the Marriott Dadeland, Miami, FL. I thought that I was on the Marriott website, but was actually on a Reservation.com website, which apparently is Expedia. This in itself is deceiving, as Expedia makes their website almost exact to the hotel website. Expedia advertises low room rates if you pay for your reservation in advance, so I accepted that offer. After the charges came through on my credit card I called Reservation.com and asked for a breakdown of the $136.11 taxes and fees charge. The agent instructed me to call the Marriott directly for a breakdown of the taxes and fees, however the Marriott does not have access to Expedia invoices. I did receive tax rate information from the Marriott. Total taxes that should be charged for the 3-night room stay should be $94.39. There is a difference in taxes of $41.72.

It has NEVER been a time that I have emailed Expedia or Expedia For TD outside North America while traveling, and got any help! I have always got a generic reply: "For any travel related questions of booking inquiries, please reach out to Expedia for TD at 1-877-222-6492." I cannot believe that NO Expedia agent knows the most simple thing: that 1-877 numbers only work within North America! The customer service AFTER booking with Expedia is revolting. There has not been a time that I had a question out of country, and someone has helped me with a real reply. The only reply that I get is a generic email that for the confidentiality reasons no reply could be provided and one needs to contact 1-877 number!

I had to cancel a hotel reservation that I paid for through the Affirm loan option on Expedia. This option pays all fees I cause in resort fees ahead of time. When I went to cancel my reservation I was not refunded the full amount that was paid for by the loan company they told me over and over again that these fees are not paid for in advance (which when you choose the Affirm payment option it is) even after providing proof of the total amount being charged they refused a refund. It took 3 hrs of back and forth calling and me beginning to cry hysterically and threaten to sue them for them to just end up refunding my credit card that will still be later charged but Affirm and not refunding Affirm as they were suppose to. They offered ZERO compensation for the unacceptable refund fiasco and continued to tell me that I wasn't basically making it up. After sending them screenshots of the total amount paid how it was paid for they still insisted it wasn't correct.

Really had bad experience with my international flight booking. Expedia provided wrong passenger name for one of the passenger to the airline. There is no option to update the name so had to cancel the booking and make another booking. Just wasted $500+ on this whole drama. Can't Expedia do such basic job of providing correct names to the airlines? Expedia wouldn't bear this cost even if it's their fault. So terrible.

I purchased in February 2016 a package for 3 people to Dominican Republic for November 21, 2016 to November 27, 2016. The package included airfare and all-inclusive hotel. Price was 2,296.55. Itinerary #: **. On August 29, 2016 my flight was canceled due to problem with flight company under name Dynamic Airways. I tried to rebook to another flight but Expedia offered me a double amount from the original package. They did not even try to match original deal. So I have to cancel complete package.

I rented a car through Expedia website from Budget car rental, but the problem is that I was under impression that I reserved the car for one week starting 1/6/17. When I was looking and searching for a care I put date 1/6 to 1/11 just to look for available cars. Then I found on Expedia an offer for $82 weekly rate, and at the bottom of the screen a reservation button that I hit to reserve for one week without going back and changing the date. So when I went to pick up the car from Budget they did not want to change it to a whole week instead of 1/6 - 1/11, and advised me to pick the car with the wrong reservation date 1/6-11 and call Expedia to change to whole week from 1/6 to 1/13.

I had made a reservation for 12/30/16 - 01/01/17 for my stepdaughter. She told me she had to pay for the next day, and I told her that I had already paid for it. So I called Expedia and asked why if I had paid for it already? The person I had spoke with was very hard to understand, so I asked him if he was from the U.S. or the Philippines. He said the Philippines. He said that I had to pay for the room again. So, I asked him why I should pay for it, since it was their system that screwed up!? So I told him to go ahead and charge my card, and I will never use Expedia ever again, and I will let everyone know not to use them. So he said he sent me 2 receipts in my email. The funny thing was, they were the same receipt from the original transaction! This guy was a real dumbass!

I use their site to book a trip to Colorado Springs. They recorded my booking and confirmed it was Colorado Springs but they sent me to Denver after acknowledging it was their error. Because of the cost to fix it, they did nothing to correct it and because of the timing of the trip I had to pay to get from Denver to Colorado and back.

Is it shown anywhere on the Expedia site that you cannot book any flights less than 24 hours before the flight? Just had the complete runaround from Expedia personnel, Sandra, and Alex the supervisor. Was on hold 1.5 hours until reached Kenzi ** in corporate that explained this policy. Never ever use them. Our son is on a flight to Australia and they will not complete the booking I made.

I was on the road traveling a long time. I called Expedia for a room and told her the number of the highway that I was close to and needed to book a room close by. She booked me a room at the Hampton Inn in Charlotte. I put it in my GPS and realized it was a couple of hours away. I called immediately, she did not help, I then talked to supervisor. He said he called the hotel and no one answered and that my request was denied. I appealed to my Citi bank credit card and after investigation it was denied. I now have to pay for a room that I never used and tried to cancel. I will never use Expedia again. I GAVE ONE STAR BUT I DO NOT REALLY WANT THEM TO HAVE ANY STARS.

It was very satisfactory for a one night stay in a location unfamiliar to us. The motel was undergoing renovations. Despite this the site was quiet. Only one elevator was operational at the time we checked in. The workmen were very courteous and allowed guest to use the elevator first, or would exit and let guests on. The staff for was cheerfully and polite.

Where do I begin? To demonstrate how frustrated I am, this is the first ever review I have written. I tried to cancel my reservations because my itinerary changed. It was unbelievably difficult to cancel my hotel reservation. First when I called the customer service number (as given on the website), I waited over ten minutes. Finally got an agent who explained that she couldn't help. Then she said she would transfer me to the appropriate agent. Instead I was transferred to another automated system where I had to wait again. The new agent's accent was impossible to understand. She clearly dragged it out and attempted to prevent me from canceling.

I reserve a Hotel and paid full and confirm it on around 10 days before my journey. But when I go there Hotel staff says they don't accept Expedia bookings and they did not give rooms for me. I call hotline (international call) staff more than 30 minutes. First told me they will offer me another hotel and then got nothing. I had to leave hotel without getting rooms. Even at that time that hotel is in Expedia booking list and hotel management says they don't have agreement with Expedia. After that 2 weeks gone, nothing has happen. Not even refund my money. Send number of customer support emails and all telling this and that but no one talking about the matter.

I booked a hotel in Thailand. I used Expedia because their price was the cheapest. At the time I was comparing with another company and talking on the phone to that company. I told them that Expedia were cheaper and the person I was speaking to asked me to check if the price included local taxes, as this was Thailand where the Tax is 20% so it is important. The email confirmation said it did include the Tax but I decided to check by telephone. My call was directed to Bangalore where I was told that the price did not include the Tax. When I explained I had an email saying it did include the tax the lady told me it definitely didn't. She was going to check and I waited 10 minutes on the phone. No one rang back. If I had got to the Hotel and had to pay 20% of £6500 I would have been very annoyed. Surely this type of trading should be outlawed!

Expedia appears to be operating a racketeering business with the major airlines and hotels. Although I understand a non-refund policy on a airline ticket, however a non-refund or credit when an emergency situation arises and there has to be a change to an airline ticket it totally unreasonable. Emergencies are quite normal. In my case I purchased a Delta Airline ticket for my God-daughter's graduation from Army basic training in San Antonio. Initially I was told that the graduation was Sat 1/7/2017. I later learned that the graduation is actually Friday 1/6/2017. The fact that I was denied an opportunity to change this reservation or given a credit is a very poor business practice. Ripping consumers off like this is totally unacceptable.

We booked a flight/hotel package through expedia.ca a month or so before the actual vacation for the two of us (a couple) from Vancouver to Honolulu, Hawaii. Hotel was booked for 4 nights and 4 days at Hawaii. Flight had a transit stopover of 1.5 hours at Seattle before boarding the 2nd flight to final destination. I got an email from the Airlines (Delta) six hours before the departure time of 6 am that the first flight is delayed by 1 hr and 15 mins. Hence I may be missing the connection! It asked me to review the other options and book through Delta website asap. The best available option is a very similar route (with a 1.5 hrs stopover in Seattle) departing late in afternoon at 3 pm and reaching Hawaii at 10 pm (10 hour delay from original plan!). I was reluctant to re-book this since the same thing can happen again but I did so due to other limited options of traveling a day later.

Today I booked a hotel using Expedia. Website was easy to use and thorough. My transaction went through and I received my confirmation by email. Upon arrival to hotel only 1 hour later I found that the pool was out of order. Considering this was the reason for bringing my children to the hotel I was extremely disappointed. The front desk clerk was apologetic and told me I could contact Expedia and she would approve a refund, which is normally not a possibility. So I called Expedia. I was on hold for less than 5 mins and within another 5 min my request for refund was approved and I was amazed at the great customer service. I highly recommend using Expedia.

My girlfriend and I booked our vacation flight from the US to Denmark over Christmas Holiday. Our flight was cancelled twice, and 32 hrs later we finally boarded our flight. Not their fault. What was so utterly exhausted us was not receiving any updates or information (our apt was sitting waiting for us, at 250.00 a night). Any call we made went to customer service in the Philippines. Their agents in the Philippines were unable to speak English clearly. Every question we had resulted in them having to make a phone call to the airline, and eventually come back to us 45 min later, with virtually no information. It took us 15 HOURS on the phone over 2 days, to find out nothing. The airline couldn't answer any questions or help us because we booked through Expedia. Expedia couldn't do anything for us, because they don't speak English, and have the skills of chimps.

Expedia will charge you more after the booking is made. The charges will be between 10 to 50 GBP. It's been happening to me many times but I wasn't sure myself about it. But this time I caught them red handed. Now they are arguing the hotel cancellation policy may be different but I know they are same. Bunch of cheaters... You will not get an invoice immediately after booking (hotel+flight). This is for them to change later. Please don't use them... I will never...

I do not book airline TX anymore through them. There always seems to be a number of seats available, but they always assign the worse seats (like the last row), and it's difficult to change them.

I'm extremely disappointed with Expedia. Booking can be made online but can't do any cancellation online. Message pop out, contact customer service. I have made many calls, no one pick up and just on hold. Email sent also no response. 4 days before the pickup date, I have no choice but to call the car dealer to make cancellation manually. Email was sent to Expedia about this incident.

The site can be confusing especially on return flights. You have to keep going back and forth when choosing. Seat assignments are not exactly clear. The price quoted isn't the actual price you are paying.

I wanted to reschedule the return flight for one or two days later. I have called the airlines and they said, they have the seat available for the new date and they asked me to contact expedia.com to reschedule the return flight due to I have booked through expedia.com. But, when I have talked to expedia.com customer service, they could not reschedule the flight. Expedia.com told me that, they did not find any seats on the new date. I think, there is a flaw in their system. So, if you want to reschedule any of your flight after booking, expedia.com is NOT right place to book the flight. I never will book the flight through expedia.com again. Instead, I go through travel agencies and we can directly reschedule the flight contacting airlines directly. Because, I used to do it before.

Expedia Customer service is pathetic. My Jet Airways flight was canceled by flight provider. Though it was flight provider initiated cancellation still they didn't negotiated any options with flight provider and forced me with only one option that Jet Airways provide. Expedia doesn't care about their customers and don't have any hold over flight companies. I booked my ticket in advance. Now they asked me to either cancel ticket or go with their option. Now flight rates are high and I have go with their option. Their customer service is super slow. It took them three 70-90 minute long call to update my itinerary. They don't even listen to customer complaints. Instead they just reiterate that this is flight provider policy. Next time I'm going to book my ticket directly through flight provider.

I totally agreed that Expedia do not have trained professionals who can 'help' you as they claimed. I have yet given the full details of a flight date change due to a health emergency for my air tickets and they are quoting me almost 10k SGD for not even checking the fare difference. I am utterly disgusted with the immediate 'no' for their response. And after calling and waiting for 6 hours over 2 days I have to top up fares that is as good as paying for new tickets. Expedia is ripping people off. Their customer service is almost impossible. Not in English and with an accent. They are most unwilling to help. Even calling the airlines directly, they have better assistance and willing to change the ticket dates and waive off any penalties or charge. The airlines have mentioned that there are plenty of seats on the airlines which Expedia lied almost immediately that there are none left on the flight!

I had two almost-identical reservations at the Wyndham Garden LaGuardia South in NYC and the wrong reservation got canceled. I contacted Expedia to try and reverse the situation and spent about 04 hours handling the issue through various phone calls with customer support, all with the same attendant. On the last call I was asked to wait for two minutes and I never got called back. I tried calling the number back after about one hour of waiting and got a recorded message informing me that the number was inaccessible to incoming calls. I had to call Expedia again and explain the situation again to another attendant to try and solve the issue once and for all, but I found out that they had no record of my previous contact and also that I would be charged two cancellation fees of $197.43 each, which adds up to almost $400.00 AND NO HOTEL RESERVATION for New Year's Eve.

Good site, with the 24 hours canceling rule. But I usually find cheaper fares on the airline's sites. The cheap fares are usually are replace by higher fares by the time you check out. This is common on all the sites.

In April 2016 I had Expedia make reservations for a round trip flight for me and my wife from San Francisco to Puerto Vallarta (PV) Mexico. They were made on Aeromexico with stops in Mexico City going and Guadalajara returning. The 1st problem occurred in August when I was informed that the flight from Mexico City to PV had been cancelled. After over an hour on the telephone the airline agreed to refund me the one way fare going to PV but not the return. On December 26th, the day we were returning to San Francisco from PV, our flight from PV to Guadalajara and from Guadalajara to San Francisco was schedule to leave at 4:05 pm. At 2:17 pm I received an email from Expedia saying that the flight from Guadalajara to San Francisco had been cancelled and that I only had a flight to Guadalajara. Upon receiving this email I had to find a flight back to San Francisco.

Context: 25+ years of frequent business and personal travel including long-haul, all continents. Consistent across 2 bookings: (1) failed to deliver bought and paid for flights - email stating that this or that was no longer available, had changed, etc.; (2) ridiculous experiences (multiple) with Philippines call center that does zero problem resolution; an agent with no skills to resolve a problem literally told me that their POLICY with difficult cases is to place them on prolonged hold and hope they "go away"; (3) I will have to file suit to try and get my payments returned; (4) US management is unwilling to get involved with their own customers - they will hang up quicker than the Philippines. This company and its offerings are a scam. You can do better on any other site - especially Kayak, avoiding booking through Expedia.

I am very disappointed to Expedia flight booking service because I bought a flight ticket at last 2 month which was in October with the insurance $19. In that month I couldn't use my ticket so I canceled it and got the credit for next flight ticket. So when the time came to buy air ticket I thought I would be able to use my previous credit to buy a new one, so I called the Expedia told them I would like to use my credit and buy a new one. They said I can use my credit but I have to pay $200 to used that credit. I was totally pissed, the ticket price goes the same price as buying a ticket without credit and I had to buy it because I needed to get a flight ticket. No one really told me when I use my credit I have to pay additional $200 to use previous credit if it's so why they are even selling flight insurance... Besides the booking experience, the flying experience was bad also, they was flight delay for 6 hours and the transit flight didn't wait me so I had to sleep at the transit place.

Made a reservation for 2 rooms at Park Inn by Radisson Stuttgart through Expedia and requested for an extra bed in one of the rooms. Was even charged $53 (SGD) for it. But upon arrival, was told that there was no such request conveyed to the hotel and had to pay an additional 35 euros to get the bed. Luckily the manager was kind enough to give us the bed free of charge (although there was a few arguments) but definitely not an experience that travellers want at the end of a tiring day. My advice is to confirm with the hotel any requests or inquiries made after booking. Or just book with the hotel directly. Cheers.

I saw flights I wanted at a good price of about £620 per ticket. I went through the Expedia booking process, checking all my details were correct before submitting. When I got to the confirmation page, I had been charged £1340 or £670 per ticket. I had no warning that the price had changed during my booking, and promptly phoned Expedia. When I re-ran the search on Expedia, the original price was still showing. I would've been happy to keep the tickets if they refunded the difference in fare ie about £100. But I was told I had to cancel in the next 20 mins, and then rebook. Then the woman who I spoke to said the flights had gone up to £4000 for two and maybe I should not cancel and agree to pay £670 per ticket. This sounded like a big con to me, so I cancelled. One hour later, the flights reappeared, so I contacted Expedia by phone and paid £618x2 as I originally wanted.

When I found out the rate of the hotel regularly and the so called discounted rate it was a difference of $5. When I spoke to the supervisor he was condescending and kept restating that there was a discount. I told him I would've expected at least $15 cheaper and he almost laughed at me.

I really enjoy using Expedia because it is very simple, informational, and provides incredible deals. Expedia makes it beneficial to compare hotels, rental cars, and airlines, and in a very quick manner. You can also join their rewards program to receive additional benefits. Overall, I highly recommend using them for any travel needs. Why not get the best deal available, right?

Where do I begin? Avoid booking anything with Expedia or you might not get what you booked. Be very careful with their buggy website or you'll have to deal with their customer service. I recently booked a flight with Expedia and decided to book a hotel because they were offering me discounts on hotels because of my booked flight and ability to use points to pay for it. Sounds like a great deal right? Except the website is very misleading. You click on any changes for any reason while using your points and you'll be put back into the normal $ site. It asks you for your Credit card for the purpose of the reservation but in fact it is putting the entire charge on your card instead of using points. Buyers beware.

This is the worst company ever. I have booked the ticket online, and have received a confirmation mail. But later on no booking details have been provided. They charged me the full amount on my credit card. Then I called them for explanation and they said that there is no booking and asked me to sent them the bank extract. I send it, with clearly stated the date and the company that charged me. I spent 25 euros of phone call and solved nothing. After that they stop answering me, and my money just gone.

You can always depend on Expedia if you have to cancel because of a storm or whatever the emergency might be. They are easy to get a hold of wherever you are in the world that has some kind of communication. The people on the phone are very customer service oriented and always pleasant to talk to. Their site is fast and gives you all the options for booking flights, hotels, car rentals, and tours. The tours we picked on the last trip were good quality tours. I have looked at other sites, the only other one that I would even consider is TripAdvisor, but they tend to be a little more expensive. I check other companies for prices, but I always come back to Expedia as they seem to always have the best prices and their site explains everything clearly.

Horrible service tonight. Just passed me off to United when I used their site to upgrade as they emailed me. My reservation is a total disaster and they could care less. Scam that is all. Expedia is a scam!

While on a 7 day vacation in Mexico from Dec 12th to 18th, Expedia sends me an email on Dec 16th with this subject "URGENT: PLEASE CALL Flight change for MY_NAME" claiming that my flight has been cancelled by Air Transit and I need to call Expedia ASAP. I called them multiple times and was put on hold for over 45 minutes. I then tried the request call back option, Expedia automated system was quick to call back and put me on hold again (ARE YOU SERIOUS).

In Jan 2016 Expedia had a trip from Boston direct to South Caicos for $5,000+ for 2 weeks. When I discovered they made a mistake and it was not a direct trip but stopped in Providenciales. I called and canceled my trip. Expedia said they would give me a full refund. However, they only refunded me for the Hotel and kept $2,400 of my money in an Expedia JetBlue account. I have only used half of the money. They refuse to refund it. The Wash. BBB did no good. Last week after 6 hours on the cell, they said they booked me a new flight and it turned out to be bogus. JetBlue had no listings. Do not deal with them. They are not reputable. The airfare was way overbooked. Plus they kept Travel insurance money for $392. I am going to small claims court and sue them for Treble damages.

Current weather makes travel to Los Angeles via i95 impossible. Tried to cancel at comfort inn in bishop, ca and they won't refund. Tried to cancel the return leg at best western fallon, nv and they will refund with a call from Expedia. Can't get a hold of Expedia customer care. On hold for 40 minutes. I requested a callback yesterday and they did, at 2:20 am. No more Expedia or comfort inn.

Awful customer/business customer service. They don't speak very good English so make sure you have a lot of patience before calling them. They are also extremely rude and quick to make $. Ripping off business by charging ridiculous amounts of commission. Better to book directly.

Having had a flight delayed by 6 hours and not notified in advance. The airline advised it was our fault for using Expedia. Expedia advised communications was not their problem but have a £50 voucher towards your next booking. Morale of the story look at the ratings - do not use Expedia!

I am very disappointed at the service of Expedia. I made a call from Melbourne to book my ticket home to Singapore. My flight leaving 16 December 2016 @ 1220hrs. After made a booking I call 2 hours later to add weight to my baggage, and was told by a staff by the name of Swayam wait for a moment and he made me waited for 1hour 17mins. Finally I hang up. Call back again. Speak to Nichal and was told he will transfer me to the flight department Kiren from the flight department assist me and as normal ask me to hold on. Then this time I tell him don't ask me wait for a moment. The last time a moment turn into 1hour 17mins. He said he try and I still have to wait for 12 min before finally telling me that Expedia could not add the baggage. I would need to do it at the airport or online.

When we finally found the perfect deal to Cancun Mexico in price 3023.57$ for a couple (hotel+flights) when I tried to book it the price automatically jump to 3187.57$ under headline - "Your price has changed." Tried again with refreshing page and same 3023.57$ changed to 3187.57$. When I called to support they didn't could explain it! Barely speak English (even the manager). After 2 hours on the phone with them we agreed for another deal for 3189.47$. Booking this deal took another hour. When finally booked I got the email and then I see the guy that verify with me couple times the names made a mistake!!! My name is Daria **. My husband name is Leon **. He wrote it ** leon and Daria Leon!!!

Based on my experience, Expedia is professional in selling problem rather than solution. Last Sunday, I bought a ticket on Expedia and find no record on the airline's official website, so I call Expedia's customer service. Guess what, they said the ticket is not confirmed due to the price change, and want me to pay additional $300. Fine, as far as you can solve the problem, I can bear it. But guess what, they rebooked me a coach ticket with my payment for premium class!!! Fine, I call again, and they assure me that the ticket will be booked, but guess what again? On day 3, with no surprise I found my ticket was canceled with no new booking, and I get this information from the airline's customer service rather than the Expedia.

Travel to Cabo San Lucas - I called Expedia to guarantee that I would have room that I requested and they guaranteed it but when I got there I had to pay another $500.00, which Expedia told me was covered. Just stinks that you go on vacation knowing what you paid for to find out you didn't. WILL NEVER USE EXPEDIA AGAIN!

They up the prices on hotels like crazy... Then you get to the hotel and you get charged $30 more cause Expedia doesn't give you an idea of just how much the extra hotel fees are. I've never had this issue on other sites. Never again will I use them. I was just in a rush and didn't think about checking here first for reviews. Expedia did at least tell us valet would be $14. Our total bill was $162+14+ the hidden $30. Next time I'm going straight to the hotels website where it's actually cheaper.

Booked with Economy Car thru Expedia, when I was taken off-site for the vehicle, I was advised there were insurance charges, I was advised I could "go back to the airport" for a different rental. The contract was written up by Signature even though the Expedia contract was explicit with Economy and no insurance. The service, was slow and horrible with no happy faces, everyone taking pictures of the vehicles to ensure no additional charges. This was with travelers from San Diego, Dallas and Toronto, basically to bad about your insurance, (they probably don't even activate their own anyway). They are probably all in on the deal but since we fly from 2000 miles away, who are we going to complain to?

Need to cancel or change a reservation, apparently cannot. It wasn't mentioned that I couldn't in any of booking information. Expedia keeps me on hold for 30+ minutes so I hang up and call the hotel to cancel. They say I must do it through Expedia so I call Expedia again and go through their incredibly long, automated process only to be told I'll be charged the full cost of the hotel to cancel and that it is a hotel policy to do so. I'm not going to pay $130 for a hotel room I'm not going to use so I call the hotel again and they say, that is not their policy and that Expedia has to make any and all changes.

I booked a two day stay at a hotel through Expedia early one morning. I paid using my master card, which didn't have very much money on it. After all that was done and paid for Expedia sent and email and text stating that my room was booked as well as a confirmation number. So as I arrived at the hotel I asked the front desk about my reservation and the hotel told me that they saw my reservation and IT number through Expedia. So about ten minutes later I received an email from Expedia stating that my reservation was canceled. I immediately call Expedia and spoke with one of their representatives and he told me that it was canceled by the processing department and that he could not see any notes. So I asked him to transfer me to his manager or supervisor. The supervisor told me that they refunded my card and that I would have to wait 30 mins to an hour for the processing department to call me and explain why they canceled my reservation.

IT'S THE WORST! I bought a ticket with Expedia, immediately from my purchase I see it on another page (skyscanner) at $206 below what I pay, I look for the best price guarantee and I see that all the requirements that they request to match you that price I gathered. It is a page in English, the prices are in dollars. It is the same flight, leaving the msmo day and at the same time, of course I put the claim.

EXPEDIA ACTUALLY OUTRIGHT LIED ABOUT OUR FILE WHEN THEY REALIZED HOW IN THE WRONG THEY WERE. They changed the details of our file once we escalated our complaint to legal status. The story is as follows. We booked Expedia flights for our NonProfit Health work in Africa. Realizing that our outgoing flight was severely delayed, we called Expedia from Africa to request them to move our next booking ahead. Agent did not understand English and made us repeat the most basic information 7-10 times, claiming that they could not see the information in our file. They took our credit card details 5 times in order to process the flight change, and assured us that the flights would be changed. This call lasted over 1.5 hours then ended abruptly when our plane was taking off from the runway.

I have been trying for the last 2 months to unsubscribe to Expedia emails. I have followed every step I can think of and still getting them. I filled out a Customer Support form several times and get a canned response back from them, that they cannot help me with my reservation, I have to contact Hotels.com. Where do I go from here?

I booked a room with Expedia for my very first time and it charged my credit card. I was called by the motel immediately and they told me that they have no control over how they operate but told me they did not have a room available for me. I e-mailed customer service and they would not answer, only to tell me that I needed to call them. When I called them I spent over 20 minutes on the phone, mostly on hold because I refused to let them tell me that this booking was non-refundable. If you say that you are providing a service and do not actually provide a service, then there is reason to refund your customer's money. These guys are crooks and thieves. I will have to take the matter up with my credit card company to get it resolved. I also tried to submit a review to them and they denied it because I said that they charged my card for services that were never rendered, what a farce.

I made a hotel reservation for visiting family over the Thanksgiving holiday. I needed to change the date by 1 day. One week ahead of the original stay date, I attempted to make the change. Following frustrating attempts, I was told by an Expedia person that I was finally able to speak with, that I needed to make the change by calling a phone number in New Zealand. I have corresponded repeatedly with Trivago and Expedia and have received no explanation or satisfaction for the incident. As a result, I had to pay for an extra night stay with no one occupying the room. Totally not acceptable when I attempted to make the change within the acceptable time frame.

I realize that there are times when hotel taxes are added to a cost for hotel or room, but when I recently reserved a room on Expedia, I made the mistake of reserving a room through Stay Alfred and incurred a $100 fee for cleaning for 1 night of use. I confess... I was not expecting this and signed a document without understanding. Expedia needs to do a better job of communicating these extra fees in the shopping experience... and not in the fine print, after booking. I'm not adding an image now... but can do so later. I still haven't stayed in the apartment, but just had notification that the $ were being taken from my credit card. I'm in shock and sad and feel stupid all at the same time. Boo... Expedia.

My trip to Mexico City Airport transfer round trip was booked. The driver didn't show up at hotel for ride to Airport. Claimed refund to Expedia in two ways. E-mail (They said call customer support). So I called (on hold long time) and was told it will be resolved in couple of days after contacting Local vendor. No news - no refund. Waited three months. E-mailed again (same routine). Called again and hold more than 15 min.. Other person answered "Are you still waiting?" and finally said he can't help me. Will transfer right department and same thing again holding more than 1 hour, NO RESULT.

I booked a flight to Chicago through Expedia. When I bought this flight I bought the insurance with the flight because I have Multiple Sclerosis and was concerned that if I bought the flight and had a flare up that I might be unable to make the flight. When The day came to fly back home I was very ill and called Expedia to make the change. They not only were rude on the phone but they told me that I would have a cancellation fee for my flight and I would have to go through a separate entity to try and get a refund for my flight. I am so beyond frustrated with this company and think this is false advertising. Any other company that has an insurance option provides you the ability to cancel or change your flight. I will NEVER book through Expedia again and think that they are disrespectful especially to those that have a disability.

Expedia will not allow me to even write a review for approval. The website won't let me go to the review page at all. Anyway here is my review for Club Quarters hotel central loop on Chicago Illinois. I was supposed to stay for two nights but decided to just go home the second night. I know I booked a small room but the room was very uncomfortable. I air inside was just not comfortable. I feel like if we spend one more night we would be sick when we leave.

Poor sense of urgency to help me reschedule flight. I was on hold for 30 minutes while waiting in the physical line at the airport. James attempted to transfer me to another "more helpful department" while conveniently hung up. Will not be booking with Expedia again as this is not the first poor experience I have had with their customer service.

The travel insurance is a scam. Unless you die or in the hospital you cannot get any reimbursement. I went to see my ailing parents. One in the nursing home the other was requiring surgery. I needed to extend my trip to assist my mother to prepare for surgery, buying medical equipment and preparing the home for when she returned from the hospital. They required a physician to fill out a form stating the details of the condition and dates, which we did. Because my mother's condition started prior to my travel the insurance company AON said no to any reimbursement. What good is insurance if you can't use it when you need it.

3 incidences recently in which the price on Expedia was higher or substantially higher on Expedia than on American Automobile Association (AAA). For instance, staying in the Comfort Suites Hotel in Lebanon, TN tonight. Expedia wanted $120.00 on sale from $132.00. I called the Hotel myself using the AAA Tourbook for Tennessee. The regular price was $89 for a double queen suite. The AAA price was $80. Expedia is already a pain because with my cell plan I don't have an unlimited data plan so I stop at McDonald's and use their WIFI. Why should I bother with this big a price difference!

I bought a two way business class flight to Europe through Expedia. I had to change the return flight date. After a lengthy explanation I was quoted... 9,000$... fee change. Which is ridiculous and they were bold to offer me to buy a new one way ticket. Since I made the flight a few times and I know there is usually a change date penalty I called directly to the airline (BA) - perfect service. I just mentioned Expedia and I think they understood. The representative made the change in 2 minutes charging me 75$. I should have read these review before making the reservation with Expedia.

I tried to booked from YQM to SJC for $1,200 for both ways and after I put the credit card information, it still shows $1,200 but when I click on the continue button, it asked if I still want to proceed as it just went up to $1,700+ and I just "X" it out. So I went back just to see if the ticket really went up but it is still showing the same price which is $1,200. So I don't really know why Expedia is showing that the fare went up to $1,700+. I guess no trip for me this Christmas to see my Dad who is in vegetative state after he got hit by a car!!! Thanks Expedia for ruining my trip! I will look somewhere else!!!

Through the Expedia.com web site I have booked round trip from Dnepropetrovsk to Tampa, /back fly 11/29/2016 Tampa - Toronto - Viena - Dnepropetrovsk/flying with United, Air Canada, Austrian Airlines. The flights have been confirmed and I have e-ticket I couldn't board on the plane on my return 11/29/2016 to Dnepropetrovsk from Tampa. Layover was in Toronto Canadian Airlines staff prohibited me to board because I don't have a Canadian Visa. But, when buying tickets were a warning All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration., same in Expedia travel confirmation. Nothing about Visa for Canada.

No cancellation policy on some bookings. Ignore the 24hr free cancellation policy they offer. I tried cancelling within 3 minutes after finding out I had clicked the wrong window of the several flights I was looking at. No one to help. Spent hours on hold going from stupidvisor to stupidvisor. Called airlines and was told only Expedia could refund. They will politely tell you it is not their policy to refund on certain flights that are such a good deal. $1200 spent on tickets I can't use. If this is how a company runs a business then they should be avoided. Unfortunately they can get away with this behavior.

I booked a vacation package and realized almost immediately that I had selected the wrong property. Tried to contact Expedia through their customer Support online and would not allow me to access my account. The link went nowhere. Have now been on hold for the second time for a total of 4 hours. This is not acceptable Customer Support. I will NEVER use them again!

Well I get a lot of Expedia spam. Received an offer a few days ago offering a hot deal with half price hotels. Not too much information other than that get you in line. So I tried to book 3 days in Geneva. NO HALF PRICE HOTELS HERE. I am tired of the normal Expedia bogus offers. It appears that this company just wants to get you in and sell at its normal price. Disgraceful behavior. To cap off misleading advertising there is NOWHERE on the company's website where users can leave feedback. A few phone contacts... but I'd rather leave a comment which is concrete. Sounds like Expedia does not want to be bothered by its customers. I will be unsubscribing from this bad bad company as I have had enough.

Airline changed my flights and I ended up traveling for 55 hours for an international journey that should take only 30 hours or so. Called Expedia customer line several times and every time it takes over an hour, long hold, and transferring me from one person to another. After all the hassle Expedia never followed up or offered a different flight. On the other occasion also, when calling the customer service, it takes at least 40 min to 1 1/2 hours to resolve even a simple request.

Please DO NOT USE EXPEDIA. These people are scammers. I have never in my life use Expedia. On Saturday I received an email saying my reservation for Las Vegas was confirmed. I NEVER authorize this reservation so I call the customer support the same day and no one call me back. Call yesterday and they apologize and say they were going to cancel the reservation and everything was fixed. An hour later I received an email saying "Dear Sandie we apologize but the hotel is not responding so we will keep you updated." First my name is not Sandie, second I don't know why they told me everything was fixed when I call if it wasn't. Call again today and they say the hotel is not answering and they will call me back in 48 hours. I have a charge in my credit card for EXPEDIA, not for any hotel, and you cannot refund my money?

This was my 1st use of Expedia to book a motel room. As it turned out will be the one and only! Booked a room at Days Inn in Sierra Vista AZ for two nights. When we arrived was told we had reservations for two nights but not the day of arrival. I ask the General manager Miguel ** who was at the Motel if he could get the dates corrected. He said he would try and try he did and just got a lot of run around from Expedia. He stressed he would waive any charges that Days Inn could Charge and wanted this settled as we were starting into the second hour. Expedia still spun its wheels and just assigned us a very nice room. We enjoyed our stay and the free breakfest very much. THANKS Days Inn! As for Expedia You SUCK.

I booked Ocean BPR in Cancun, Mexico through Expedia for the third time. When I booked the room through the mobile app, I specifically chose the rate for the King Size room type. When I arrived at the hotel, there were no king size beds available. Then, they tried to say that it wasn't their fault. It's the travel company's responsibility to ensure that their guest is properly cared for. I am currently a Gold Member and I am not being treated with great service. They even did not refund any amount for my inconvenience and stress. I have never encountered a problem with this hotel before. I have encountered many problems with Expedia.

I am extremely disappointed. When I got to the hotel, they charged me an extra for "hotel fees." That is theft. They charge me once I arrived and I had nowhere else to go. They may as well put a gun into my head and get the money. Also disappointed with Expedia for not making these fees transparent. I will not be booking through Expedia again. Unbelievable!!! To top it all up, Expedia rejected the review above. Those reviewed you see in Expedia are fake and screened.

When I attempted to review my hotel stay I booked through Expedia, it was rejected. When I reviewed the guidelines for posting, I found that I did not violate any of their rules for posting. My review included information about illegal drug activity occurring all over the place around the hotel, which I found to be very important information for future hotel guests as I was shocked and appalled at what my wife and I saw. When I called Expedia for clarification about the rejection, I spoke with a very incompetent person over the phone who was unable to even speak in complete sentences. After he put me on hold multiple times, I was transferred to a supervisor where I sat on hold for another 15 minutes before I just decided to move on with my life. This is my first time sharing information on the Consumer Affairs website and I just thought anyone who reads this should know that Expedia prompted my message with their poor service and business practices.

We booked 4 flights in a package on expedia.com. Two passengers aren't able to leave on the same day because of a family emergency and upon attempting to delay the flights (after purchasing insurance and the paperwork even stating there aren't any fees to change or cancel), they want to charge us $200 per person for the delay. They said we can then file a claim to get reimbursed. When I looked on their website to purchase 2 new tickets for the same date, they're only $35 more but they still wouldn't just adjust the difference in the cost.

I used Expedia to book a room for 2 nights. My car broke down so I was unable to use the room. I called Expedia and they would do nothing about it. I was charged both nights even though I called the morning of the day I was supposed to arrive. POOR CUSTOMER SERVICE!!!

I have had nothing but horrible experiences with Expedia. I will never book with them or recommend that anyone book with them again. I've spent hours upon hours booking flights only to have them cancel and change my flights without my consent. I spent 3 hours on the phone with Expedia last month because I booked a flight and then they canceled my flight without telling me. I showed up to the airport and didn't have a flight. Then, I booked another flight with them earlier this month and I just got an email that my flight was changed from a nonstop to a layover. I paid a good amount of money for the direct flight and not only did they change it on me and give me a 2-hour layover, but if I do want to book another flight that fits my travel plans, I need to pay the difference and the only ticket available is astronomically more expensive due to the last minute of this notification.

I like many others on here booked a hotel night stay and then found the dates to be wrong when receiving my itinerary. I immediately called and was placed on hold while customer service contacted the hotel for me. When he returned he stated that the change was made and at no additional cost to me. However the day I was set to check in I received a voicemail in an attempt to change my dates. Confused I called back and was told that my dates were changed at the hotel and not with Expedia. They accused me of being the ones who contacted the hotel. Long story short after 7 representatives 3 of which were supervisors I ended up paying the hotel directly as Expedia refused to pay even after charging my account. I have the BBB involved now and will escalate to my attorney if needed.

On the 19 of this month I booked a room in Orillia and when I checked my reservation the hotel was in Midland. Phoned Expedia and they booked me a room at the King's Inn in Orillia. I specifically asked for a pet-friendly room. When I got there, there were no pets allowed. 2 errors in one booking, come on I thought you guys were professionals and knew your jobs.

Called to change my reservation and got three different answers from the customer service department. I asked to speak with the manager or supervisor and they said they were the highest level. So after going back and forth with a customer service department outside the United States in half broken English and tired of fighting I made the change because Expedia banks on you giving up after they provide crappy service.

THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WHEN IT HAS COME TO TRAVELING, HANDS DOWN!!! I tried to change a flight for a different day so I needed to talk to an agent. I called the 800 # and the agent was nice but completely incompetent. She had trouble understanding what I wanted to do. All I needed was to change dates. I knew that I would probably end up paying more in fees and I was ok with that. I was planning to leave SFO to Palm Springs and that this was a roundtrip flight. I was on the phone with her OVER AN HOUR!!! She charged my card for the new flight and was reading me the flight information which sounded correct, but while she was doing so, I checked my email confirmation on the computer and she had me leaving and coming home switched. She had me departing Palm Springs instead of SFO and returning the opposite too.

DO NOT BOOK WITH EXPEDIA! Tried booking a domestic flight in the U.S. and I was charged 13 times for a flight. They took $2,800 for a flight that was originally $220. Tried disputing these cost with Expedia (since the airline directs you for refunds to the travel service) and they claim they have no idea why that happened. Further they drag you through a long convoluted refund process. From where I stand they're nothing but thieves!!! Needless to say the holidays are the worst time to get robbed!!! Holiday travelers beware. Stay away from EXPEDIA!!!

I booked a "pay later" hotel reservation. I then looked at my credit card account online and saw that I was immediately charged for the hotel stay. I then canceled the reservation within 24 hours of booking and Expedia refuses to refund my $300 because the hotel took this money. Expedia should not write "pay later reservation" in their booking system if they will indeed allow a hotel to charge their customers. Completely false advertising and fraudulent! Don't let Expedia take your money! I had to pay $300 to learn this lesson!

WHAT A HORRIBLE EXPERIENCE!!! Booking the reservation was easy. But when I called to cancel the reservation, I was on the phone for 50 minutes. I kept getting put on hold and kept getting transferred to the supervisor. Finally I was told that it will be cancelled and that I will receive a refund within 5 days. I was also offered a 100 dollar coupon, which I never received.

(I gave it one star so the review would be accepted or else it would be NONE). A Los Angeles private school teacher was sent to a professional development seminar in Nashville. It was a very busy Veterans day weekend and not a hotel room to be found in city. We booked her into the Red Roof Hotel on Claridge. She arrive 11/11/16. She was in & out of there in 30 minutes. Supposed to be a smoke-free environment – both her room and lobby reeked of smoke. Her room was very unsafe as the door opened directly onto a very busy street. The room itself was shabby & dirty. The neighbors were screaming/hollering. The room safe did not work. The check in/out counter was manned by (what appeared to be) high school students who made no attempt to call the manager or assist our employee who was forced to find other lodging.

I purchased travel insurance for a package vacation. Now I am forced to cancel and found out that I'm only getting refunded in vouchers. The salesperson guaranteed me every cent would be returned. I didn't think we'd have a family emergency, but here we are. Vouchers won't help people who probably won't travel again in their lives. Heartless companies are nothing new, but I've been using Expedia for years and thought they were somewhat decent. I've been on the phone for five hours, spread over the last two days, talking to so many different people who don't really even understand me and... I'm just really upset. The funny this is that I never bought travel insurance before. What can I do?

I lost my flight because Air China change scheduled and never confirmed departure from Houston on 11/14. I was told to come over to airport at 9:00 pm, it's 9:00 am and I also missed the connection flight scheduled for 11/15/2016. Making long history short I have been 12 hours at Houston airport asking not to leave and basically missing two flights. More than screwed vacation! I also talked to United Airlines which monitor flight 7663 from Houston to San Francisco, then CA to Beijing. Nice surprise! I received by mistake this ticket with wrong person and destination.

Found the same hotel for cheaper and was eligible for price match and $50 coupon by Expedia. My claim was approved but it has been about 3 month and until now they say my request is being processed. What a shame! I was a customer for 8 years but now I will make sure not to use them again.

I booked a hotel thru Expedia. I said I'll pay cash at the hotel. Expedia has charged us a no show fee even with a receipt that says we paid cash to the hotel. Expedia if you has American employees who understand English. I would have my money back. Anyone who is thinking about using Expedia don't do it. They are crooks.

The worst experience in my life with this lowlife company. Booked a hotel on their website, entered the correct date in and then paid for it. The email they sent had a completely different date!!! How is that even possible!? Then they said I could not get a refund as it was a non refundable booking. I told them I didn't want a refund, I wanted to change the date. They said they would call the hotel to see if that was ok. I got a call from the hotel and they said that it was EXPEDIA who took the money not them. They said it was up to Expedia to refund me, they would have no problem refunding me if they had taken the payment themselves. So Expedia now saying its the hotel and the hotel say its expedia. All I want is a date change, not a refund. Expedia are a joke. Do not use them EVER.

I had booked a flight on Expedia from Edmonton with a layover in seattle, ending in Hawaii. I was meeting family on the flight from seattle to Hawaii. Expedia called and informed my husband that the flight was cancelled and we needed to rebook on a different flight arriving later or we would lose the booking. He did, when we checked with my family less than a few hours later we were told the flight wasn't cancelled. We informed Expedia of this and phoned them several times within the 24 hour rebooking window but were told there was nothing we could do as we accepted the alternative.

This company is fraudulent. I dealt with many reps over 4 months. No less than 3 reps put me on hold for an hour saying they were taking care of my issue. Upon getting back on the phone with me, I questioned in detail what they did. If they said they called the airline, I asked who they spoke to, phone number and/or I'd of that person, etc. Three times, I have followed up and found the rep lied. One rep was making up so many stories when asked for detail that as I took notes, he had 5 inconsistent lies going on. I told his supervisor who did not help either and never followed up with my issue.

Today I went online to book a rental car through Expedia. I wanted to compare how much it would cost me to rent a car at Sky Harbor Airport in Phoenix versus renting a car from Mesa Gateway Airport. If I rented a vehicle via Expedia at Sky Harbor online the cost would be $415.71 but if I waited and paid for the vehicle at the airport the cost would be $480.00. So I checked and found I could get the same style vehicle at Mesa Gateway Airport for $305.96. Something I read intrigued me. So I looked at the terms because they had noted that if you were under 25 or over 70 there could be more charges added to your rental.

Expedia is a schizophrenic animal. I spent an enormous amount of time trying to make, then change a reservation. The first two customer service people were amazingly competent at complicating my experience--quoting Expedia rules, Hotel rules, terms and conditions for each-- which contradict each other. Due to the facts that 1. my wife has Parkinson's and we travel with our Golden Retriever, and 2. the room situation in the town we were visiting appeared to be changing rapidly online, I needed to persevere with assuring our arrangements were made and correct. The result was hours on hold and a confusing array of availability limitations, billing complications, and general confusion.

I had purchased an itinerary to Vienna through Istanbul, very early this year. After the Istanbul Airport was bombed by terrorists, I called Expedia to cancel my reservations. In that first call, I explained that I am a senior citizen and that I will be traveling alone. I was told that my money would not be refunded, and that I could only fly through the same airport using the same airlines at another time, in order to not lose my money! I explained that I had no intention of flying through Istanbul in my lifetime, now that it had been bombed by terrorists.

The best price guarantee of Expedia is a lie! I booked my vacation package on Expedia, which was $4,000 to Las Vegas, the price dropped $500 with 24 hours. I submitted online claim form, but it wasn't working, the site was not responding. I called Expedia, the representative told me just go use the online claim form, she probably knows very well it never works. I emailed Expedia 3 times, never got any responses from them. Shame on you! Worst customer service ever. Me and my friends (lots) will never use this site again, and don't bother with Hotwire and such, they all connected. I might as well book with airline and hotels myself.

I was booking a hotel at Guam-US for my stay. The website clearly said no payment required to book. Despite this my card was swiped and payment collected by Expedia. I had no clue of it and did not stay at the hotel until to my utter shock the payment appeared on my credit card bill statement. Pathetic service and absolute cheats. Will never want to book again.

I booked a flight with Expedia departing from Vancouver to San Jose return. The return flight was at 655 pm. Expedia changed my return without my authorization to 0730 am and the 1100 am without my consent! When I complained they lied and said the flight was cancelled. When I called Air Canada I found out the flight was oversold. When I called back they changed their story and said that the airlines can change flights without my consent. Now they are refusing to help. They are liars and cheats. Don't use Expedia.

We booked 3 rooms at a hotel in Krakow but realised within seconds the dates were wrong due to the page already refreshing from previous dates. Phoned Expedia straight away and the hotel to explain and change the date to 3 days earlier still with the same hotel to be told there is a 100% penalty charge. Basically tough ** you've booked a nonrefundable booking you must pay. Never got a promised call back from Expedia and lost money cancelling flights puts Dick Turpin to shame.

It took me one week and daily calls of 2-6 hours to correct the name in the ticket. Service team is disaster, they don't have proper numbers of airlines and just reporting how many times they tried to reach someone while keeping you on line forever. Zero efficiency from agents and much more confusion from supervisors. They finally assured me that all corrections were done and charged 25USD, but when I called back to get the confirmation, it appeared that they still have to go through never-ending procedure and again talk to airlines. They don't communicate with email, which is very inconvenient. My first and last experience with this incompetent "service".

I've used Expedia for past 15 years as a main tool for booking hotels and travel. I booked a hotel in Niagara Falls ON for 2 nights using the unpublished rates. The Expedia gives a rate guide for 3 star hotels e.g. Holiday Inn, Double Tree and Ramada. I booked the hotel for 3 stars and when I got my itinerary, it was for 2.5 star hotel. I called to Expedia and the first customer service rep said that all their systems are down and they can't help me, call back in an hour. I hung up and called back immediately. The second customer service rep didn't say anything about their servers being down, but couldn't help me – I was on hold for 24 minutes (while travelling). I asked him to put me through to the supervisor, which he did. The supervisor was so rude and kept saying to me... "I can help you if you describe a problem to me." despite me explaining the problem 3 times over. I've never experienced so bad customer service in my entire life. Arrogant and belittling.

We recently booked a flight from Montreal to Venice with a stop in New York. Unfortunately we missed our first flight. So we called the airline company to book us on another flight and they told us to call Expedia. So we called Expedia and asked us to book us on another flight. After half hour discussions Expedia offered us only bad and extremely expensive flight replacement. We had paid around $800 for round trip and Expedia asked us to may more than $2000 for a one way flight. Totally unacceptable. Expedia could not help us further. Expedia offers extremely bad service to his customers that encounters problems.

The photos and description on the Expedia site for the Country Inn and Suites on 360 North in Grand Prairie, TX were nothing like the actual room and hotel. I prepaid for 5 nights and was leery upon check in. The hotel had dozens of beer cans strewn in the parking area but I was told that was due to the Cowboy game nearby. In the morning, the cans were still there. Non-patrons wandered in for breakfast, they appeared to be homeless, and the clerk asked them to leave when they could not provide proof that they were patrons.

I just spent 2 hours and 30 minutes on the phone with Expedia and the final resolution is that they would allow me to cancel my reservation (i.e. they couldn't do anything to help). My initial CS rep couldn't get the hotel on the phone (I had to conference him in), he couldn't edit my initial reservation (I had to purchase a new one and now wait for a refund of the first), and he didn't have access to the same pricing I saw on my screen... All this was frustrating, but I actually felt bad for the rep.

Here's a story about Expedia and Air Canada. I need to fly to Toronto because my aunt is very ill with cancer and her daughter needed to go out of town. I figured that while I was out east, I would also fly to Montreal to spend a few days with my family. I booked my flights to Toronto and Montreal so I could be with my aunt and uncle while my cousin was going to be away. But, sadly, my aunt’s health took a drastic change for the worse and her death is now imminent. My cousin cancelled her trip, and I need to get to Toronto immediately. Expedia does not make any changes under any circumstances. None. After spending most of yesterday and the day before on the phone with both companies, Expedia agreed to charge me $130.00 to cancel my flight to Toronto and rebook my flight to Montreal and my return flight. Yes, you read that right. And no refund on the cancelled flight.

Buying a ticket: Buenos Aires - New York round trip. Expedia offers 846 USD, no additional fees or charges. I fill the form, I filled Payment information, still the offer is 846 bucks. I confirm "Pay". I check my Email. There is it: the confirmation with link to my reservation. So when I open the link, what a surprise: "ticketing in processing...total $1368."

I tried to book two suites for my cousin's wedding. I said at least 7 times I need suites. I explained what I meant by suites. I asked another three times if he was sure they were suites. He told me yes. I got the email confirmation, they were regular rooms. I immediately called to explain the error. I was told that they were non refundable. If I cancelled I would be out the 185 I already paid and would have to pay an additional $230 for new rooms. I asked to speak to a supervisor. I was connected and told to call back an hour later. I have called every phone number I can find and I have been hung up on six times. What am I supposed to do?

I noticed on my credit card that I was billed twice for a round trip airfare I booked on Expedia on 10/28. I called customer service and unfortunately was transferred to an off-site location. The first woman I spoke to had no idea what I was conveying which was ridiculous. I might as well talk to Echo which is more intelligent. I asked to be transferred to a supervisor, again a site not in the USA. All I heard was goofing around and laughing in the background. I was on the line for over an hour and hung up. Why should these people get paid for being lazy and unable to handle simplistic situations?

I actually came to this page, after checking the reviews on cheaptickets. There were only negative reviews. I was planning to try them but after reading reviews I freaked out. Then, I was wondering about the reviews of Expedia, since I know them and been using them for years. I had many requests, ranging from changing date for the small fee (cheaper than what airline would charge me directly), to request for refund just because I thought their ticket was expensive.

I booked 2 tickets to Toronto on 10/25/2016, but the next day I checked again the price from $843 drop down to $771. So I fill the best price guarantee application and I attached the screenshot with it. Couple days later I received the email said that "The screenshot you have provided does not show the cancellation and change policy of the reservation. In order for us to approve a price match, the website or screenshot provided must include all details necessary to confirm a drop in pricing. At the time we validate your claim, we found out that the current amount of your same exact flight is USD834.82. We price match your claim base on the amount we saw at that time." So, they just refund $9.80 for my trip. I resend the email with the screenshot with all details included and they decline my best price guarantee application.

In general everywhere I turn I found new charges for using Expedia above dealing directly with the hotel and airlines - example $50 more than airline to make flight changes - $25 luggage charge when booking with United credit card that would have been free if booked with United. Getting to hotel and having trouble finding reservation with Expedia confirmation number. On and On!

This service is awful. First you cannot get anyone on the line to speak with. You wait and wait and the call back is 24 hours later if at all. I was assured my refund would be sent to my credit card in 10 business days. It is a month later and I am still waiting and cannot get anyone on the line to discuss.

My wife and I tried to book a hotel room through Expedia. The software bombed out twice and so we booked using a competitor. Expedia took nearly 3,000 dollars out of our account. I emailed the hotel we had tried to book at and they came back to me saying they did not have any rooms available for us when we had tried to book. We did not get any confirmation from Expedia and when I tried to contact them I got nowhere. Eventually, after 11 days they, phone calls, Facebook and emails they finally put the money back into our account. We have spent 11 days of stress trying to get our money back, it ruined our holiday in the US.

I decided to book a hotel 17 hours into my 19-hour drive from Dallas to DC. Expedia web app was very confusing, advertised $109 for the hotel I wanted. I booked and realized it was actually $145 after tax (no big deal). Then realized I had mistakenly booked for two weeks away! I immediately called Expedia to correct the mistake and they were far less than sympathetic. I won't get into all of the transferring around details, but total call time was nearly an hour and a half long, had to speak with 3 managers, all of whom could not fix this issue. I ended up having to pay an additional $50 to have this tiny mistake fixed.

I booked a return flight to South Africa. On our return check in we discovered at the airport that Expedia had booked us only 20 kgs of luggage each for return, ending with us having to offload extra weight at the airport and giving it away. Every other time we have flown we have had 30 kgs each way. This is unacceptable. We were not told about this discrepancy. It was not on our tickets sent through to us and when we contacted Expedia to complain, we have not had the courtesy of a reply. We did travel frequently with Expedia... but will find alternative now.

We recently booked with Expedia a package tour to Praslin Island Seychelles, the price appeared attractive so we paid in full as requested. When we examined the itinerary we noted that the flight arrival in Mahe was too late to catch the final ferry to Praslin. A call to Expedia to explain resulted in a change of accommodation to Mahe to the tune of an extra 500. We also booked a private car transfer at an incredibly inflated price of £66 as we thought it worth it after a long flight. When the confirmation of payment came through we noticed that we had been charged for both a shared transfer at £33 plus the £66 for the private transfer.

My wife and daughter were on a road trip this past summer. They needed a place to stay in Daytona Beach, FL. I went on Expedia's site and called the reservation agent to book a room. They suggested Emerald Shores Resort on Daytona Beach. I explained to the reservation agent that I needed an upper floor room with an ocean view. He reassured me that they would be put in a room on the 3rd floor or higher overlooking the ocean. When they arrived they were taken to a room on the 1st floor overlooking the ocean and pool. Sitting outside the sliding door to their room there were 5-6 men clearly very drunk and continuing to drink heavily.

Bought Disneyland Paris ticket for frequent visit on nonconsecutive days. Paid more money compare to what I could buy directly from Disneyland website that was also for 4 days but consecutive day. Later found Expedia ripped off us and the tickets has to be used consecutive day. Wasted hour on the phone from one person to another in Expedia. Did not even apologized. Still advertising same deal on website which won't match what Disneyland selling. Worse company ever. Had other disappointment buying hotel room from them, was advertised for Disneyland Newport Bay hotel for lakeside room with view. Went there, ended up getting worse room, not only with no view but also with windows which was covered by matte plastic and could not see outside or open.

Expedia has no customer service and a robot voice that basically tells you tough luck if anything goes wrong. Problems are a great chance for companies to go above and beyond to make things right and gain customer loyalty, and since Expedia seems to not care at all I'll make all my future reservations through other companies. I made a reservation and realized it was for the incorrect date. It was difficult to find the number to cancel and after finally finding it I dealt with an automated system that told me that it would cost the full amount to cancel the reservation.

I booked a flight with Expedia from San Francisco to Munich Germany and then wanted to changed the dates. I called within the 24 hour time frame, but the person said I couldn't get a refund on this particular booking because it was a special fare. The next day I called the airline to see if I could make changes and they said I should have been able to cancel with Expedia. I called Expedia back and have essentially connected with several supervisors and they all said the original person should have let me cancel but that my follow up on the issue put it after the 24 hour period. They said they record all calls and didn't have a call from me on the date I called to cancel so essentially they accused me of lying.

I recently took a trip to Amsterdam and pre-paid 550 dollars for a 4 night stay and booked through Expedia. I had pre-booked a night so that I could check in early when I arrived after my red eye flight. I arrived a little late because of a delayed flight and was told I was labeled as a no show for the entire stay but they would be able to accommodate me for 2 days and not for the later 2 days of my stay. The hotel rebooked my room to another customer and kept the fees from me, so got paid for twice for the same room. I was offered no assistance for a new room or hotel and no refund. The hotel (Sara's Boutique Hotel Amsterdam) was really not a reputable hotel with terrible service and a rude manager. I complained to Expedia and they sided with the hotel manager and no refund was allowed.

I used Expedia yesterday (10/23/2016) to buy tickets online from Moscow to Thailand via hipmunk.com page. I was informed by Expedia that the total price for 2 tickets was 845.69. It was a great price, so I rushed to buy those tickets. After I entered all the information about the passengers and credit card number, I got a message, that unfortunately, the advertised price is not available and the tickets are now 5.849.12. If this is not misadvertisement and misleading practice, then, what it is?

Recently I purchased an Expedia package deal for 2 adults Singapore to Bangkok return flights with 2 nights accommodation including insurance. I was emailed an itinerary confirmation which displayed the total cost of the package to be $826.82. The airline also sent me a cost breakdown of the air ticket which came to NZD$430.92 + insurance NZD$32 and I guess the rest would have been for the hotel which came to NZD$363.90.

I have been using Expedia for years without incident. I have always booked international and national flights and some car rentals. I never booked a hotel through them. I won't either. I spent 1 week going through their system to check on flight prices to go to New York (LGA). Every single time I did, the very first flight would be appear highlighted and an encouragement to save over $200 by booking both flight and hotel together. When I finally decided to purchase my flight, I thought I would check out the hotels that were available. I only stay at Marriott since I am a member. They had Marriotts listed in the area I wanted to stay and thought I would give this a try. The box indicated that there were 5 tickets left at this price... beware!... it said this for 3 days straight. So, when I finally decided to take the plunge I got to the last page of the purchasing process and the price jumped by $200! They said the price changed while I was purchasing the ticket.

Expedia does not stand by their word of 24 hour price match guarantee. I got double billed in July and didn't catch it until my August statement. Their representatives do not speak English and since he took my email incorrectly and I called back the same day since I did not get an email confirmation it got booked again at a cheaper price within the 24 hour window and they will not acknowledge it. They need a website with the amount that was cheaper but shouldn't my email confirmation from the hotel with the difference be sufficient??? Nope apparently not. Please use other discounted websites to make your vacation reservations or make sure you are speaking to someone in AMERICA who actually understands ENGLISH before giving out your credit card information. When I called back they called the hotel and had them reverse their claim. I will never use Expedia again and I will encourage others to do so as well.

On Wednesday 10/18/2016 I was looking for roundtrip flights from LAX TO ATLANTA. I found one on Delta for $497.20. I decided to book the flight. Instead of getting a confirmation the screen pops up with a message that says "We are sorry this happen, but your flight price has changed to a much higher prices would you like to book it?" I said, "No." And left the site. I went to book my flight with another airline only to find out that Expedia had charged my card $279.10. I called them to ask why would they charge my card when they didn't book the flight. No one could answer that questions. I spoke with corporate on Thursday morning regarding what happened, no one could tell me why I was charged. However they would assure that my money would be back into my account by Friday. As of 7:30 pm I still had not received my money into my account.

I had occasion to stay in Jackson WY in September of this year. I looked online to find and book a hotel. Expedia's ads dominated the offerings. I noticed an ad for Jackson that was in my price range and booked not noticing that the ad in the middle of Jackson WY ads was in reality at a hotel over 100 miles away. I got a confirmed booking for the Branding Iron hotel in Dubois WY. I thought it was in a area around Jackson. Why would it not be? When I got to Jackson I looked for the hotel and with the aid of another hotel found out about the error. I called Expedia and talked to an agent (after a long time on hold) and wanted to correct the mistake. He was very nice and told me he would take care of the mistake, but would I mind waiting for a confirmation? I remained on hold for 45 minutes until the line went blank. He did not correct the error and I was charged for the night's stay.

Expedia does not stand by its product. After 12 years using their service, somehow my name was misspelled wrong all of a sudden - likely a bad internal upgrade or integration. I had to cancel my flight/hotel and rebook which took an hour of their customer service time. I rebooked the same exact flight and hotel and when I checked out I didn't bother to check the times or airport because I know exactly what booked. When I looked at itinerary I realized it gave me the wrong flights and wrong airport. I even had screen grabs to prove my point (as the flights I selected added up to the correct number and the flights it gave me didn't add up to the number I paid.

My husband's grandmother passed away suddenly last night. They live 3 hours away and because my husband works until mid-afternoon, we couldn't leave until after 5. This meant we needed to get a hotel. We needed to stay close so we could go back to his grandfather's house in the morning to help with funeral arrangements. I stupidly put in the incorrect zip code for a city an hour away from where we needed to be. I called the hotel directly, told them what had happened, and they told me they hadn't received my reservation from Expedia yet but they would have no problem refunding my money. I called Expedia to use their automated system to cancel the reservation and it said it was nonrefundable. After looking through the details of my itinerary, it said that there would be no cancellation fee at all.

I never take the time to comment even if I was disappointed. PLEASE, PLEASE I WARN YOU, DO NOT USE THIS COMPANY. You will regret it. I made reservations for round-trip, only the 2nd leg of the trip was booked. When I called to find out why no one knew why I received a text saying my first leg was confirmed but the email only showed the 2nd leg. I was told by Expedia I had to confirm my card info with Spirit although I booked through Expedia. I did that and was overbilled and Expedia did not want to issue a credit. OMG, OMG the stress that this has caused is not worth it. I beg you don't use it.

When we tried to book a hotel for one night after booking flights and choosing the option at the site to book a hotel for less than the duration between flights to and from Paris, the Expedia site changed the request to the full number of days between flights. We did not notice until after completing the transaction, but Expedia refused to let us change the reservation, and said we were responsible for all 15 nights, although we called them immediately. So deceptive and sneaky. We finally got credited through our credit card company, but it took months, with Expedia blaming the hotel's policy and the hotel blaming Expedia. I will carefully avoid Expedia and all its many affiliates in the future and everyone would be wise to do the same.

I had a negative experience with Expedia and when I received the customer survey I completed it with the truthful negative comments. The very next day a 1st Class ticket for $3,116 in my name was purchased on united.com using the credit card I provided the rep during the call. Another attempted first class ticket was made for $3,711. United gave me the IP address of the person making the purchase and it was traced back to PeopleServices in the Philippines which is the company who provides service for Expedia.

Expedia has a price match guarantee. I found a price for the same resort for $76 less. The customer service rep said she was looking into the other site I referred her to and she would be right with me. She quoted to me that the price was $76 more on Expedia but she still had to do some research and I should hold on. After 28+ minutes on hold I finally disconnected the call because she never returned to address my request. Guess the price match guarantee only works if you can actually get someone to assist you.

Flight cancellation and refund in Expedia is very worst. Do not book tickets in Expedia. They are eating our money and fooling us saying "the ticket is refundable" while booking but actually it is not. I had a worst experience and lost all my ticket money. They took some $s for cancellation while booking for full money refund. I called them for cancellation, they said the ticket fare is not refundable. I was in call with them for three hours, spoke to tier 1, tier 2 and tier 3 support. No luck. The lady who spoke to me as supervisor is very rude and knowledge less.

Expedia has to have the worst customer service of any service company I have used over the past few years. I have been using Expedia to book hotel stays... Everything is OK unless you have a problem that you need to discuss with customer service. On one occasion I had to change a reservation. After explaining the entire situation to one representative, she told me she could not help me and said I needed to speak to a supervisor (it seemed that every issue I had needed to be addressed by a supervisor). IT TAKES FOREVER FOR A SUPERVISOR TO ANSWER. I waited for at least 45 minutes and had to re-explain the situation to the supervisor who did not understand and transferred me to another supervisor who did in fact help me. I would estimate that the entire process took about 1 and 1/2 hours... Just to change a reservation.

My brother passed away in Kansas City in September and I had 2 days notice to travel from San Jose, CA. I called Expedia on Thursday to schedule travel. I told them I belonged to award programs with United and Delta, National Emerald Club and Marriott. Expedia developed an itinerary that without any of them. It included American Airlines, Dollar Rental Car and American Best Value Inn. They said this was best itinerary give so little time. I told them AA had a compassion fare and they said I should purchase ticket then talk to AA at airport, which was wrong because said I should have call them.

I had two bad experiences with Expedia. After the first I could see that it might be an oversight - no harm done but after the second experience and losing 75.00 without compensation I will never use Expedia again!! My first experience I had booked a Hotel and then unfortunately I called 24 hours of arrival to cancel and the Hotel could not find my reservation to cancel. Well I thought no harm done. I had to cancel anyway. Then I used Expedia again and when put in my arrival date and departure date and did my search for Hotels somehow the dates changed to the dates that I was doing the search but it did not show my dates until the confirmation email. My confirmation email came but I had already ran out the door to work.

My son and I have reservations to fly to Fayetteville 11/1/16, due to Hurricane Matthew. The court house where we needed to go is all under water. They changed all court cases to Greenville NC, however this airport is currently closed. We asked Expedia could we change our flight to fly into Raleigh NC. Expedia told my son there is not a disaster in Fayetteville. Are you kidding me!!! Now we have to hope we can drive an hour and a half to Greenville from Fayetteville. Thanks Expedia, I have been a long time customer of yours. No longer will I use your services. There are too many others out there to use. Remember this is a natural disaster and you couldn't even try to reroute us to another airport. Disappointed to say the least!!!

I booked a hotel room with Expedia for 2 nights at the Wyndham resort in Orlando for October 14-16. The Expedia website stated there were 4 rooms still available at the listed price. I booked it and paid in full on Expedia's website. When I arrived at the hotel at 11pm I was told they didn't have a room for me and to please sit in my car for 20 minutes while they clean a room and someone will phone me when it's ready. After waiting the 20 minutes (never received a phone call) I go back into the lobby and hear the same clerk giving another couple an upgrade because their room is not available. This couple had not even paid for the room yet, only reserved it. I questioned him why didn't I receive an upgrade instead of waiting in the car for 20 minutes? He was unable to give an answer. Could it be because I booked via Expedia and they don't receive the full amount I pay? Hmmm...

Expedia misrepresented the distance from the MCI airport to the Adam's Mark hotel. App said 3.06 miles and I started on a Uber ride giving him the hotel name. After about 15 minutes of driving I started questioning where this hotel was. I told him it was supposed to be 3.06 miles from the airport. He advised me that it was about 40 miles. I can see being a small distance off however with the.06, it indicates that it is very accurate. We turned around and I made my own reservation a couple of miles from the airport.

I purchased a round trip flight from EXPEDIA. I even purchased the trip protection. When Hurricane Michael was hitting Florida was when my trip was scheduled for and the Governor declared the entire state a state of emergency. I called Expedia to see if my trip protection would give me my money back as to not fly directly into a hurricane. The EXPEDIA customer service people assured me that I would receive a full refund. I filled out the claim and it was denied three weeks later. They completely lied and stole my money on the trip and trip protection. DO NOT USE EXPEDIA>>> Believe me I am blasting it on social media to my family all over the world to share.

I am very dissatisfied with the hotel recommendations that were provided by Expedia. Within the past year, I've had two horrible experiences. I was bitten by bedbugs and also had my hotel room broken into. These incidents occurred in hotels that were highly recommended by Expedia. I would never go through Expedia again to make reservations. Two vacations ruined because of their false advertisement.

Booked a flight, hotel and car hire through Expedia for a trip from Chicago to Grand Rapids... BIG mistake. Needed to change the booking because of illness... Hopeless customer service... after an hour on the phone (at premium roaming call rates) they could not change or refund... so I lost ALL the money! I've now closed my Expedia Account, deleted the app and UNSUBSCRIBED from their junk emails! Absolute RUBBISH!

I rented a car thru Expedia for Advantage Car Rental. It was a 7 day rental out of Nashville, Tn. Confirmed price by Expedia including all fees and taxes was $296. Being insurance poor I never take out car company insurance and made that very plain at check in for car. They went thru some gobbledygook about they would escrow funds on my card for over $800, but the overage would be cleared upon return of the car in good shape. Fine. When I returned they said all was OK and handed me my invoice. I did not look at it at that time as I was a bit rushed for departure. I returned home and found the invoice to be $575.00. When calling they asked me to look at the document I had signed on check in where I had signed and initialed many places. One of those was "Insurance waiver."

An Expedia agent did a mistake handling my 24-hour cancellation. I ended up being charged for $723.50 by Delta. I was frustrated when that happened. But when my case was escalated to the Corporate office. I got my refund and $200 coupon as a compensation. When I called more than 3 times in one day, I was notified of that and my call was directed to a supervisor as a high priority.

I was recently booked on American Airlines via Expedia to fly on Oct 5th, 2016 to Miami Florida for a business event. By Oct 4th, it was predicted that hurricane Matthew was a major threat and expected to hit Florida as a Category 4 Hurricane. They had declared a state of emergency. My company began urging that we do not fly in. I began trying to contact Expedia on Oct 4th and tried several times. I was on hold for over 1 hour at one point. I was not able to reach a human being. Meanwhile, their voice recordings stated that they were experiencing higher than normal call volumes which was understandable. The recordings fully encourage you to use their touch tone process because they are trying to reduce the calls holding, etc. After multiple attempts and lots of time, I gave in and used their phone prompts to cancel my trip.

So I booked a room on 9/24/16. Everything went fine, got my reservation and immediately charge my credit card. So far no problems. Everything was fine until I tried to check in and the hotel couldn't honor my reservation. Expedia couldn't find me a room at the moment so they offered a $50 dollar coupon towards my next booking. So today 10/8/16 two weeks later I call them and try to redeem my coupon and they give me the runaround and have me on hold for 1 1/2 hours and still no coupon.

My wife and I booked a trip to Portland Oregon to visit our son on Labor Day weekend 2016. We purchased travel insurance through the Expedia website from Aon Affinity Travel Insurance Services. This was promoted by Expedia to protect our investment in this trip should our travel plans be disrupted due to any reason from what they tell you. My wife developed serious back pain that required medical services and prohibited her from flying. We submitted all of the necessary paperwork, doctor's report/signature on their forms. The insurance company denied to pay for her ticket. This is a scam. Don't fall for it. You won't get your money if you file a claim.

Due to the Hurricane Matthew we did a rather quick booking of hotel in Miami. On Friday the danger was over and we are able to fly back to Sweden already on Saturday. The hotel booking was not necessary for more than one night. When we asked the hotel for refunding for the second night, they referred to Expedia. Trying to update my booking was not possible probably due to a non refundable booking. This was definitely not clear to me when we did the booking on internet. To leave a complaint to Expedia is more or less impossible. In the future I will avoid bookings through Expedia and the other suppliers in the same company structure, such as Hotels.com.

Reservation for 4 nights made on June 17, 2016 for Oct. 3-7, 2016 stay in Washington, DC. Full payment was required and paid with no option to cancel. Payment accepted on day of reservation. They called me September 28, mere 5 days before my trip, Global called to transfer me to a property in Arlington, VA. I refused to be housed far from where I wanted to be! I go a full refund of my advance payment.

I just booked a trip 27 hours ago. The price for two people was $1770. I told all my friends, who were all on the same trip, to join me. They all found much lower prices at $1143. When I phoned Expedia, I discovered that my 24-hour window had expired and I was stuck with this price. They were no help whatsoever. As far as I am concerned, Expedia is a rip-off. I thought I was getting great pricing through Expedia and my rewards program... was I surprised!

My daughter and I had a flight to Albuquerque New Mexico departing September 30th at 6:10 am – arrived at the DTW at 5:10 am to learn that the United Airlines flight was changed to 5:50 am and we missed our flight!! The clerk was extremely rude not to mention we stood at the counter for ten minutes while she was helping the clerk on her left AND on her right!! Not only was our clerk rude but the two United Airline customers to the left and right of me were treated disrespectfully and rudely by their clerk as well. I was told that there was nothing United Airlines could do that I purchased my tickets through Expedia so go call them as she waved her hand for us to get out of line! I called Expedia to experience another devastating experience!! My agent (if you so call want to call him that) didn't speak fluent English nor did he understand where we were trying to fly to.

Upon arriving at our hotel, we discovered we didn't have a reservation and since the hotel was full, we were without a place to stay. This was maddening since I responded to Experian's email cancellation sent to me by calling Experian and getting my reservation reinstated. Their customer service agent (in India) didn't inform me that the last available room had already been rented and rebooked me. The Experian email to me stated the cancellation was from the hotel but the hotel stated they never issue cancellations. Also, the hotel stated they had turned away three people that day from Experian's cancellation of their reservations. Due to the hardship this created for us and Experian's failure to be able to be reached while we were standing at the desk in our cancelled hotel, I will never use Experian again. I will only deal directly with the hotel from now on.

I am a travel agent and I booked a hotel for my clients while they were in Mexico. The reservation went through perfectly and I received a confirmation. When my clients showed up at the hotel, it was closed and under renovation!!! I have been on the phone all day on hold and when I finally reached an agent there was zero apology, just "We can refund you the money." Unbelievable!!! I lost a client and they don't even care. I will NEVER use them again and I would steer anyone clear of using Expedia!!!

I booked a hotel room for two night 08/05/2016 - 08/06/2016. I could not make my trip; therefore, I called Expedia to cancel the booking via online. I cancelled the booking online within the time permitted and received a confirmation email of cancellation. However, I was charged for it and then I had my bank dispute the transaction. Today, 10/05/2016, I'm still dealing with the charge. Except this time I will not be provided with temporary credit and now I'm out of the money.

I booked a hotel through Expedia and had to cancel but was still charged $67. I do not care how much the other hotels are. I am not giving Expedia another penny. I have had to cancel hotels before with Priceline and never still been charged. I hope you enjoy the $67. It is my farewell fee.

I booked my holiday through Expedia on the 26th July for travel in late October. I was notified 2 months out that my flight home was cancelled & they had re-booked me on the same flight the next day, I asked if they cover the additional night accommodation & I got a "No". So I then had to book & pay the additional night, then 2 weeks ago I noticed my return flight had reverted back to the original date. So I called Expedia & was accused by some fool that works there that I had changed my flight back... How could I & why would as I had booked & paid for the additional night??? Finally after 3 days of back & forth they finally gave me a full refund for the additional nights accom.

Complete failure. Nothing we can do. Cancel and refund! Thank you Expedia and Alitalia both for completely screwing my honeymoon flight reservations. On the 24 of September 2016 I booked a multiple destination flight available on the website to complete my honeymoon trip plans. I got credited for a total of $914 for the tickets and received the confirmation email of the successful booking attempt. 36 hours later I received an email saying that Alitalia airlines didn't confirm my reservation and was assigned a case number to call the marvelous customer support staff desk for help.

We booked Movenpick airport hotel in Zurich. Arriving there we were notified that there was no reservation from Expedia and had to pay again. This was on 13th of September. The same thing happened to my sister Verena ** (phone **) when she booked 2 rooms for us on 5th of June at Movenpick airport hotel Geneva - Expedia charged our bank accounts and did not make any booking. I would like to warn people of Expedia to prevent them being cheated.

Horrible customer service. When things go wrong there is no number to call - no immediate email response (email response came a week later and made no sense.) I booked and paid for a 2 bedroom suite clearly reflected in my itinerary. The hotel only had reservation for a one bedroom suite. Will never book through Expedia again.

We were away on a trip to Caraquet, New Brunswick. Went on Expedia to book a hotel. Tried to change the calendar to September. When confirmation came back it was for October 2, not September 10. Re-booked and was told October the 2 was cancelled. Confirmed this with the Super 8 in Caraquet. We stayed Sept 10 at the Super 8, was told Expedia paid for that night (because of mix up with their calendar). We stayed a second night that we paid for separately.

I recently purchased an air ticket on Qatar Airways from Kuala Lumpur to Manchester through Expedia. I clicked on the first class option on the booking page because I wanted to travel business class (I find it more comfortable given my age) and I followed through with the booking under the impression I was booking business class. It was only after I had concluded the booking and examined the itinerary that I discovered I had been booked into economy. Given that I only had the opportunity to examine the itinerary carefully a couple of days after the booking there was a $150 charge for cancellation. Upgrading the flight to Business turned out to be prohibitively costly (adding an additional $3,000 to what I had already paid).

I booked a flight through Expedia that showed a 24 hour free cancellation. I was about 12 hours too late when I called to change my flight, that's my fault although I wasn't really concerned with that as I purchased the optional travel insurance. I needed to change my flight to another one with the same airline, same airports, same date, and same exact dollar amount. They informed me that I need to pay $200 to change the flight (that only cost $153 by the way) even though I purchased the option travel insurance! I have rescheduled flights booked directly through airlines before and have never had an issue. According to the airline I can't reschedule through them since I booked through Expedia and they refuse to do anything about it. There's plenty of other travel agencies out there, next time I'm using another one or just booking straight through the airline.

I booked a trip through Expedia because they had the lowest rate available at the time I went to book. This trip was for a wedding we were attending. Once I booked the trip, I waited a couple weeks then confirmed with the hotel the dates that were booked. I needed the 7th - 11th booked. They had booked me at the hotel from the 8th to the 15th. Glad I checked with the hotel because we would have been totally screwed the day we came in. Once I got that all that changed I came to find out that our one flight have been dropped and I needed to re-book a flight. I did this through the airline but was unhappy with the result due to the fact that we would be sitting in the airport for 8 hours, but there was no other option.

I would like to share my experience with Expedia. I have booked on Expedia about 4 or 5 time already. And I would like to share that it is a trustworthy, friendly and nice service. Couple times I just booked the trip and enjoyed. Two last time I needed to contact Expedia. And both time- they always replied on time, showed us very helpful service, and didn't let to ruin my vacation. I truly recommend Expedia! Thanks to Max from sales department. He is reliable- contacted the transfer provider in order to confirm my transfer, and to Clarissa Customer Service Team. Thanks!

I was duped by Expedia which booked a hotel for me in SF and then charged me in Full (before even I could check in) without my consent. They claim that apparently they had a clause during their booking which said that the booking is 100% non refundable. The clause might have been in the terms and conditions which totally missed my eye. I am now paying for a hotel that I might not end up using. Feels terrible to let go of my hard earned money! :(

BEWARE OF CANCELLATION FRAUD. I cancelled a flight because my hotel was hit by a hurricane. They gave me a CANCELLED FLIGHT CREDIT VOUCHER which I used. I had to cancel a 2nd trip but apparently you can not do this. When I called to cancel they said "no problem" and did it for me and sent me a voucher. But the voucher they sent is not being honored. They send it to please you but they just screw you when you call to use it. These guys are basically stealing 1200 bucks from me. So I gave them 1200 dollars and I got no services from them. ZERO. Not to mention when you call the people on the phones barely speak English and can't do really anything. Unless you are buying something of course. Do not do business with these people if you think your plans could change. They will rob you.

Flight done wrong in segments. I have bought 2 tickets to fly in Brazil through Gol Airlines. I was taking my 83-year-old mother; to the city she was born named Floriano in Piaui State. It was supposed to be her birthday present, she completed 83-year-old on September 20th. From Teresina, we had to take a car that would take us to a 3:30 hour trip to her city, there are no other flights to that city. It was supposed to be a nice trip for her.

Two weeks ago I booked a flight and hotel in Dubai for 9 nights. Expedia confirmed the booking and took the payment. I called to make a change to the booking and I was told the hotel booking is NOT confirmed as the hotel is unhappy with the rate given as its peak season! This is a dispute between Expedia and the hotel. How can a company take money from a customer without even confirming the booking. Then I was told that it's fine but two days later I was emailed to inform me that the hotel is still disputing the booking. To top it all Expedia can't even give me an answer as to if I still have a booking. Nobody has bothered to call me or email me back after my last conversation with them. I am just being passed from one team to another.

I needed to contact you as your site is one big price scam!! You advertise flight and hotel deals and when one goes to book it which I might add I did right away, the price jumped up by $600. I thought to myself, ok, let's refresh the page and try again as the price might have changed... No, it did it again. I thought I will try a different hotel as the price might have changed on this particular one but oh no... It did it again!

I booked a reservation on 9/17/2016 for a 2 night stay at a hotel in Duluth, MN. This hotel had a hotel cancellation policy of 24 hours prior. I had reservations for 9/23-9/25. I cancelled the reservation on 9/20, plenty of time before the 24 hour time frame for a penalty. I received a confirmation at the end of cancelling that my reservation had been cancelled but I never received a confirmation email but didn't think anything of it until I received a call from the hotel confirming that I was still making my reservation. When I called them they stated that they never received a cancellation notice from Expedia and that I would be charged one night's stay as a penalty. I immediately contacted Expedia and they stated that they never received the cancellation and that I was responsible for the hotel charge. They could do nothing for me.

When reserving seats for American Airlines flights I selected seats that were offered on the Expedia site. When I checked in with AA, they required extra money for the seats reserved. This was not noted in the Expedia site. Tried to contact Expedia. Received no help from call center in India. Tried to change some reservations. Expedia wanted more money for the change than the airline charged me for the new reservations. Canceled reservations with Expedia. Received some money back and reserved the flights directly with the airline. Airline said they would not charge me for the change if I had reserved with them. I will never use this useless bunch again. It is not worth the aggravation.

Ticket Change by Singapore Airlines due to cancelled flight. Expedia sent me an email asking me to call them. When I called they basically told me to call back later after 20 minutes on the phone. Repeated this four times and still unable to get clarification on how my ticket change will be handled. Agent even had the cheek to ask me to pay more for a ticket change by the Airline! Never again Expedia... your service is horrible.

I called to change my flight with Expedia. I spoke to an agent in India who was in a different time zone to myself and made a mistake on my booking. She booked me for the next date. On calling Expedia I was told I will need to pay another change fee while they investigate. Expedia insists that their agent was right despite the language barrier. I was speaking to someone in India who clearly was dealing on another time zone and possibly did not understand me. They don't have a proper complaint procedure and have spent hours trying to speak to someone that knows what to do. They put you on hold for hours and don't even offer an apology. 1st and last time of booking with Expedia. They advised I pay money to get the phone recording of my conversation. Who does that. I did not check the reviews before booking with Expedia. Now I know. I am a very disappointed customer. Will try my best to get my money back and never book with Expedia again.

We booked a reservation with Expedia over Labor Day weekend and the lowest rates for the motel (Fairfield Inn by Marriott) were guaranteed. We knew someone else at the motel and they paid a lot less than we did. When contacting Expedia they refused to refund us anything and gave an excuse that it had to be before the stay. Also, stated the other person made reservations directly with the motel for the lower rate. Neither Expedia or Marriott would refund any money. Always book directly and NEVER use Expedia.

Be very careful when booking with Expedia, because they are very good at scamming people. We made a reservation for a lake front room at Marina resort at Big Bear, CA and charged 450$ per night, not having room available when you check in and try to give you a room in another location outside of Marina resort with dirt view. Then the staff in Marina resort telling us because we booked via third party it can happen and they cannot refund our money even they don't have the room we booked and paid for it. Very complicated behind the door scam. Poor customer service, are not helpful at all, just wasted 40 minutes of our short vacation time. When they transferred us to management and supervisory this people do not care and they will not be liable for anything, they will try to waste more time.

I purchased the refund protection policy, but when I had to cancel my flight due to a death in the family, they told me I would have to go through Delta to get a refund. What's the point of purchasing that if I have to go through Delta anyway?! They told me I have to apply through the insurance company, and they would approve my refund request through Delta. What's the point of buying it!! I asked them to tell me the steps and why this is the process for refunds. They told me I'd have to ask the insurance company. I asked them how can they not know the basics of the product they sell? If you're selling something, shouldn't you know a little something about it? How can you sell a product and not know the basic premise of what it offers?! The supervisor hangs up on me because I asked him that question!! I will never go through Expedia again!

When booking a return trip to Charlotte from Orange County, there was an issue with my bank and the transaction didn't go through. Expedia instructed me to check with my bank and resubmit payment. What Expedia DIDN'T tell me is that a portion of the payment HAD gone through. I had been charged $438 for an unconfirmed flight. After resubmitting the payment and it STILL not going through. I have over $1,300 charged to my account and NO FLIGHTS. This money has not been refunded to my account and is not available to me. I have been told that my only option is to hope the money has been refunded to my account tomorrow and if not I have to go through the claims process to get it back.

Hotel date change immediately after booking cost me $95 penalty. Three weeks before my stay, I booked the wrong hotel dates of 10-9 and 10-10 in Salt Lake. What I wanted was 10-11 to 10-14. The website popped up the dates from my visit the previous day and I did not realize the dates were wrong. It was my error. I was planning a 23 day trip of hotels, rental cars and eight air flights and got confused. Immediately after the booking within 5 minutes, I tried to fix it and Expedia said I could only get a rate $20 higher per day than the original booking so over 3 days it is a penalty of $60.

Utterly appalled by customer service. So far I have had three calls totaling 1.5 hours. I would say an hour of that is my being put on hold while they appear to achieve absolutely nothing. Yesterday they took £150 worth of Nectar points to add to my account. This took over an hour to achieve. Subsequently the vouchers were not added to my account when I tried to check out. After 30 mins of another phone call (put on hold for 20 mins over 3 separate occasions) I eventually lost patience with the process and decided to call back next day.