Expedia Reviews

No cancellation policy on some bookings. Ignore the 24hr free cancellation policy they offer. I tried cancelling within 3 minutes after finding out I had clicked the wrong window of the several flights I was looking at. No one to help. Spent hours on hold going from stupidvisor to stupidvisor. Called airlines and was told only Expedia could refund. They will politely tell you it is not their policy to refund on certain flights that are such a good deal. $1200 spent on tickets I can't use. If this is how a company runs a business then they should be avoided. Unfortunately they can get away with this behavior.

I booked a vacation package and realized almost immediately that I had selected the wrong property. Tried to contact Expedia through their customer Support online and would not allow me to access my account. The link went nowhere. Have now been on hold for the second time for a total of 4 hours. This is not acceptable Customer Support. I will NEVER use them again!

Well I get a lot of Expedia spam. Received an offer a few days ago offering a hot deal with half price hotels. Not too much information other than that get you in line. So I tried to book 3 days in Geneva. NO HALF PRICE HOTELS HERE. I am tired of the normal Expedia bogus offers. It appears that this company just wants to get you in and sell at its normal price. Disgraceful behavior. To cap off misleading advertising there is NOWHERE on the company's website where users can leave feedback. A few phone contacts... but I'd rather leave a comment which is concrete. Sounds like Expedia does not want to be bothered by its customers. I will be unsubscribing from this bad bad company as I have had enough.

Airline changed my flights and I ended up traveling for 55 hours for an international journey that should take only 30 hours or so. Called Expedia customer line several times and every time it takes over an hour, long hold, and transferring me from one person to another. After all the hassle Expedia never followed up or offered a different flight. On the other occasion also, when calling the customer service, it takes at least 40 min to 1 1/2 hours to resolve even a simple request.

Please DO NOT USE EXPEDIA. These people are scammers. I have never in my life use Expedia. On Saturday I received an email saying my reservation for Las Vegas was confirmed. I NEVER authorize this reservation so I call the customer support the same day and no one call me back. Call yesterday and they apologize and say they were going to cancel the reservation and everything was fixed. An hour later I received an email saying "Dear Sandie we apologize but the hotel is not responding so we will keep you updated." First my name is not Sandie, second I don't know why they told me everything was fixed when I call if it wasn't. Call again today and they say the hotel is not answering and they will call me back in 48 hours. I have a charge in my credit card for EXPEDIA, not for any hotel, and you cannot refund my money?

This was my 1st use of Expedia to book a motel room. As it turned out will be the one and only! Booked a room at Days Inn in Sierra Vista AZ for two nights. When we arrived was told we had reservations for two nights but not the day of arrival. I ask the General manager Miguel ** who was at the Motel if he could get the dates corrected. He said he would try and try he did and just got a lot of run around from Expedia. He stressed he would waive any charges that Days Inn could Charge and wanted this settled as we were starting into the second hour. Expedia still spun its wheels and just assigned us a very nice room. We enjoyed our stay and the free breakfest very much. THANKS Days Inn! As for Expedia You SUCK.

I booked Ocean BPR in Cancun, Mexico through Expedia for the third time. When I booked the room through the mobile app, I specifically chose the rate for the King Size room type. When I arrived at the hotel, there were no king size beds available. Then, they tried to say that it wasn't their fault. It's the travel company's responsibility to ensure that their guest is properly cared for. I am currently a Gold Member and I am not being treated with great service. They even did not refund any amount for my inconvenience and stress. I have never encountered a problem with this hotel before. I have encountered many problems with Expedia.

I am extremely disappointed. When I got to the hotel, they charged me an extra for "hotel fees." That is theft. They charge me once I arrived and I had nowhere else to go. They may as well put a gun into my head and get the money. Also disappointed with Expedia for not making these fees transparent. I will not be booking through Expedia again. Unbelievable!!! To top it all up, Expedia rejected the review above. Those reviewed you see in Expedia are fake and screened.

When I attempted to review my hotel stay I booked through Expedia, it was rejected. When I reviewed the guidelines for posting, I found that I did not violate any of their rules for posting. My review included information about illegal drug activity occurring all over the place around the hotel, which I found to be very important information for future hotel guests as I was shocked and appalled at what my wife and I saw. When I called Expedia for clarification about the rejection, I spoke with a very incompetent person over the phone who was unable to even speak in complete sentences. After he put me on hold multiple times, I was transferred to a supervisor where I sat on hold for another 15 minutes before I just decided to move on with my life. This is my first time sharing information on the Consumer Affairs website and I just thought anyone who reads this should know that Expedia prompted my message with their poor service and business practices.

We booked 4 flights in a package on expedia.com. Two passengers aren't able to leave on the same day because of a family emergency and upon attempting to delay the flights (after purchasing insurance and the paperwork even stating there aren't any fees to change or cancel), they want to charge us $200 per person for the delay. They said we can then file a claim to get reimbursed. When I looked on their website to purchase 2 new tickets for the same date, they're only $35 more but they still wouldn't just adjust the difference in the cost.

I used Expedia to book a room for 2 nights. My car broke down so I was unable to use the room. I called Expedia and they would do nothing about it. I was charged both nights even though I called the morning of the day I was supposed to arrive. POOR CUSTOMER SERVICE!!!

I have had nothing but horrible experiences with Expedia. I will never book with them or recommend that anyone book with them again. I've spent hours upon hours booking flights only to have them cancel and change my flights without my consent. I spent 3 hours on the phone with Expedia last month because I booked a flight and then they canceled my flight without telling me. I showed up to the airport and didn't have a flight. Then, I booked another flight with them earlier this month and I just got an email that my flight was changed from a nonstop to a layover. I paid a good amount of money for the direct flight and not only did they change it on me and give me a 2-hour layover, but if I do want to book another flight that fits my travel plans, I need to pay the difference and the only ticket available is astronomically more expensive due to the last minute of this notification.

I like many others on here booked a hotel night stay and then found the dates to be wrong when receiving my itinerary. I immediately called and was placed on hold while customer service contacted the hotel for me. When he returned he stated that the change was made and at no additional cost to me. However the day I was set to check in I received a voicemail in an attempt to change my dates. Confused I called back and was told that my dates were changed at the hotel and not with Expedia. They accused me of being the ones who contacted the hotel. Long story short after 7 representatives 3 of which were supervisors I ended up paying the hotel directly as Expedia refused to pay even after charging my account. I have the BBB involved now and will escalate to my attorney if needed.

On the 19 of this month I booked a room in Orillia and when I checked my reservation the hotel was in Midland. Phoned Expedia and they booked me a room at the King's Inn in Orillia. I specifically asked for a pet-friendly room. When I got there, there were no pets allowed. 2 errors in one booking, come on I thought you guys were professionals and knew your jobs.

Called to change my reservation and got three different answers from the customer service department. I asked to speak with the manager or supervisor and they said they were the highest level. So after going back and forth with a customer service department outside the United States in half broken English and tired of fighting I made the change because Expedia banks on you giving up after they provide crappy service.

THIS WAS THE WORST EXPERIENCE I HAVE EVER HAD WHEN IT HAS COME TO TRAVELING, HANDS DOWN!!! I tried to change a flight for a different day so I needed to talk to an agent. I called the 800 # and the agent was nice but completely incompetent. She had trouble understanding what I wanted to do. All I needed was to change dates. I knew that I would probably end up paying more in fees and I was ok with that. I was planning to leave SFO to Palm Springs and that this was a roundtrip flight. I was on the phone with her OVER AN HOUR!!! She charged my card for the new flight and was reading me the flight information which sounded correct, but while she was doing so, I checked my email confirmation on the computer and she had me leaving and coming home switched. She had me departing Palm Springs instead of SFO and returning the opposite too.

DO NOT BOOK WITH EXPEDIA! Tried booking a domestic flight in the U.S. and I was charged 13 times for a flight. They took $2,800 for a flight that was originally $220. Tried disputing these cost with Expedia (since the airline directs you for refunds to the travel service) and they claim they have no idea why that happened. Further they drag you through a long convoluted refund process. From where I stand they're nothing but thieves!!! Needless to say the holidays are the worst time to get robbed!!! Holiday travelers beware. Stay away from EXPEDIA!!!

I booked a "pay later" hotel reservation. I then looked at my credit card account online and saw that I was immediately charged for the hotel stay. I then canceled the reservation within 24 hours of booking and Expedia refuses to refund my $300 because the hotel took this money. Expedia should not write "pay later reservation" in their booking system if they will indeed allow a hotel to charge their customers. Completely false advertising and fraudulent! Don't let Expedia take your money! I had to pay $300 to learn this lesson!

WHAT A HORRIBLE EXPERIENCE!!! Booking the reservation was easy. But when I called to cancel the reservation, I was on the phone for 50 minutes. I kept getting put on hold and kept getting transferred to the supervisor. Finally I was told that it will be cancelled and that I will receive a refund within 5 days. I was also offered a 100 dollar coupon, which I never received.

(I gave it one star so the review would be accepted or else it would be NONE). A Los Angeles private school teacher was sent to a professional development seminar in Nashville. It was a very busy Veterans day weekend and not a hotel room to be found in city. We booked her into the Red Roof Hotel on Claridge. She arrive 11/11/16. She was in & out of there in 30 minutes. Supposed to be a smoke-free environment – both her room and lobby reeked of smoke. Her room was very unsafe as the door opened directly onto a very busy street. The room itself was shabby & dirty. The neighbors were screaming/hollering. The room safe did not work. The check in/out counter was manned by (what appeared to be) high school students who made no attempt to call the manager or assist our employee who was forced to find other lodging.

I purchased travel insurance for a package vacation. Now I am forced to cancel and found out that I'm only getting refunded in vouchers. The salesperson guaranteed me every cent would be returned. I didn't think we'd have a family emergency, but here we are. Vouchers won't help people who probably won't travel again in their lives. Heartless companies are nothing new, but I've been using Expedia for years and thought they were somewhat decent. I've been on the phone for five hours, spread over the last two days, talking to so many different people who don't really even understand me and... I'm just really upset. The funny this is that I never bought travel insurance before. What can I do?

I lost my flight because Air China change scheduled and never confirmed departure from Houston on 11/14. I was told to come over to airport at 9:00 pm, it's 9:00 am and I also missed the connection flight scheduled for 11/15/2016. Making long history short I have been 12 hours at Houston airport asking not to leave and basically missing two flights. More than screwed vacation! I also talked to United Airlines which monitor flight 7663 from Houston to San Francisco, then CA to Beijing. Nice surprise! I received by mistake this ticket with wrong person and destination.

Found the same hotel for cheaper and was eligible for price match and $50 coupon by Expedia. My claim was approved but it has been about 3 month and until now they say my request is being processed. What a shame! I was a customer for 8 years but now I will make sure not to use them again.

I booked a hotel thru Expedia. I said I'll pay cash at the hotel. Expedia has charged us a no show fee even with a receipt that says we paid cash to the hotel. Expedia if you has American employees who understand English. I would have my money back. Anyone who is thinking about using Expedia don't do it. They are crooks.

The worst experience in my life with this lowlife company. Booked a hotel on their website, entered the correct date in and then paid for it. The email they sent had a completely different date!!! How is that even possible!? Then they said I could not get a refund as it was a non refundable booking. I told them I didn't want a refund, I wanted to change the date. They said they would call the hotel to see if that was ok. I got a call from the hotel and they said that it was EXPEDIA who took the money not them. They said it was up to Expedia to refund me, they would have no problem refunding me if they had taken the payment themselves. So Expedia now saying its the hotel and the hotel say its expedia. All I want is a date change, not a refund. Expedia are a joke. Do not use them EVER.

I had booked a flight on Expedia from Edmonton with a layover in seattle, ending in Hawaii. I was meeting family on the flight from seattle to Hawaii. Expedia called and informed my husband that the flight was cancelled and we needed to rebook on a different flight arriving later or we would lose the booking. He did, when we checked with my family less than a few hours later we were told the flight wasn't cancelled. We informed Expedia of this and phoned them several times within the 24 hour rebooking window but were told there was nothing we could do as we accepted the alternative.

This company is fraudulent. I dealt with many reps over 4 months. No less than 3 reps put me on hold for an hour saying they were taking care of my issue. Upon getting back on the phone with me, I questioned in detail what they did. If they said they called the airline, I asked who they spoke to, phone number and/or I'd of that person, etc. Three times, I have followed up and found the rep lied. One rep was making up so many stories when asked for detail that as I took notes, he had 5 inconsistent lies going on. I told his supervisor who did not help either and never followed up with my issue.

Today I went online to book a rental car through Expedia. I wanted to compare how much it would cost me to rent a car at Sky Harbor Airport in Phoenix versus renting a car from Mesa Gateway Airport. If I rented a vehicle via Expedia at Sky Harbor online the cost would be $415.71 but if I waited and paid for the vehicle at the airport the cost would be $480.00. So I checked and found I could get the same style vehicle at Mesa Gateway Airport for $305.96. Something I read intrigued me. So I looked at the terms because they had noted that if you were under 25 or over 70 there could be more charges added to your rental.

Expedia is a schizophrenic animal. I spent an enormous amount of time trying to make, then change a reservation. The first two customer service people were amazingly competent at complicating my experience--quoting Expedia rules, Hotel rules, terms and conditions for each-- which contradict each other. Due to the facts that 1. my wife has Parkinson's and we travel with our Golden Retriever, and 2. the room situation in the town we were visiting appeared to be changing rapidly online, I needed to persevere with assuring our arrangements were made and correct. The result was hours on hold and a confusing array of availability limitations, billing complications, and general confusion.

I had purchased an itinerary to Vienna through Istanbul, very early this year. After the Istanbul Airport was bombed by terrorists, I called Expedia to cancel my reservations. In that first call, I explained that I am a senior citizen and that I will be traveling alone. I was told that my money would not be refunded, and that I could only fly through the same airport using the same airlines at another time, in order to not lose my money! I explained that I had no intention of flying through Istanbul in my lifetime, now that it had been bombed by terrorists.

The best price guarantee of Expedia is a lie! I booked my vacation package on Expedia, which was $4,000 to Las Vegas, the price dropped $500 with 24 hours. I submitted online claim form, but it wasn't working, the site was not responding. I called Expedia, the representative told me just go use the online claim form, she probably knows very well it never works. I emailed Expedia 3 times, never got any responses from them. Shame on you! Worst customer service ever. Me and my friends (lots) will never use this site again, and don't bother with Hotwire and such, they all connected. I might as well book with airline and hotels myself.

I was booking a hotel at Guam-US for my stay. The website clearly said no payment required to book. Despite this my card was swiped and payment collected by Expedia. I had no clue of it and did not stay at the hotel until to my utter shock the payment appeared on my credit card bill statement. Pathetic service and absolute cheats. Will never want to book again.

I booked a flight with Expedia departing from Vancouver to San Jose return. The return flight was at 655 pm. Expedia changed my return without my authorization to 0730 am and the 1100 am without my consent! When I complained they lied and said the flight was cancelled. When I called Air Canada I found out the flight was oversold. When I called back they changed their story and said that the airlines can change flights without my consent. Now they are refusing to help. They are liars and cheats. Don't use Expedia.

We booked 3 rooms at a hotel in Krakow but realised within seconds the dates were wrong due to the page already refreshing from previous dates. Phoned Expedia straight away and the hotel to explain and change the date to 3 days earlier still with the same hotel to be told there is a 100% penalty charge. Basically tough ** you've booked a nonrefundable booking you must pay. Never got a promised call back from Expedia and lost money cancelling flights puts Dick Turpin to shame.

It took me one week and daily calls of 2-6 hours to correct the name in the ticket. Service team is disaster, they don't have proper numbers of airlines and just reporting how many times they tried to reach someone while keeping you on line forever. Zero efficiency from agents and much more confusion from supervisors. They finally assured me that all corrections were done and charged 25USD, but when I called back to get the confirmation, it appeared that they still have to go through never-ending procedure and again talk to airlines. They don't communicate with email, which is very inconvenient. My first and last experience with this incompetent "service".

I've used Expedia for past 15 years as a main tool for booking hotels and travel. I booked a hotel in Niagara Falls ON for 2 nights using the unpublished rates. The Expedia gives a rate guide for 3 star hotels e.g. Holiday Inn, Double Tree and Ramada. I booked the hotel for 3 stars and when I got my itinerary, it was for 2.5 star hotel. I called to Expedia and the first customer service rep said that all their systems are down and they can't help me, call back in an hour. I hung up and called back immediately. The second customer service rep didn't say anything about their servers being down, but couldn't help me – I was on hold for 24 minutes (while travelling). I asked him to put me through to the supervisor, which he did. The supervisor was so rude and kept saying to me... "I can help you if you describe a problem to me." despite me explaining the problem 3 times over. I've never experienced so bad customer service in my entire life. Arrogant and belittling.

We recently booked a flight from Montreal to Venice with a stop in New York. Unfortunately we missed our first flight. So we called the airline company to book us on another flight and they told us to call Expedia. So we called Expedia and asked us to book us on another flight. After half hour discussions Expedia offered us only bad and extremely expensive flight replacement. We had paid around $800 for round trip and Expedia asked us to may more than $2000 for a one way flight. Totally unacceptable. Expedia could not help us further. Expedia offers extremely bad service to his customers that encounters problems.

The photos and description on the Expedia site for the Country Inn and Suites on 360 North in Grand Prairie, TX were nothing like the actual room and hotel. I prepaid for 5 nights and was leery upon check in. The hotel had dozens of beer cans strewn in the parking area but I was told that was due to the Cowboy game nearby. In the morning, the cans were still there. Non-patrons wandered in for breakfast, they appeared to be homeless, and the clerk asked them to leave when they could not provide proof that they were patrons.

I just spent 2 hours and 30 minutes on the phone with Expedia and the final resolution is that they would allow me to cancel my reservation (i.e. they couldn't do anything to help). My initial CS rep couldn't get the hotel on the phone (I had to conference him in), he couldn't edit my initial reservation (I had to purchase a new one and now wait for a refund of the first), and he didn't have access to the same pricing I saw on my screen... All this was frustrating, but I actually felt bad for the rep.

Here's a story about Expedia and Air Canada. I need to fly to Toronto because my aunt is very ill with cancer and her daughter needed to go out of town. I figured that while I was out east, I would also fly to Montreal to spend a few days with my family. I booked my flights to Toronto and Montreal so I could be with my aunt and uncle while my cousin was going to be away. But, sadly, my aunt’s health took a drastic change for the worse and her death is now imminent. My cousin cancelled her trip, and I need to get to Toronto immediately. Expedia does not make any changes under any circumstances. None. After spending most of yesterday and the day before on the phone with both companies, Expedia agreed to charge me $130.00 to cancel my flight to Toronto and rebook my flight to Montreal and my return flight. Yes, you read that right. And no refund on the cancelled flight.

Buying a ticket: Buenos Aires - New York round trip. Expedia offers 846 USD, no additional fees or charges. I fill the form, I filled Payment information, still the offer is 846 bucks. I confirm "Pay". I check my Email. There is it: the confirmation with link to my reservation. So when I open the link, what a surprise: "ticketing in processing...total $1368."

I tried to book two suites for my cousin's wedding. I said at least 7 times I need suites. I explained what I meant by suites. I asked another three times if he was sure they were suites. He told me yes. I got the email confirmation, they were regular rooms. I immediately called to explain the error. I was told that they were non refundable. If I cancelled I would be out the 185 I already paid and would have to pay an additional $230 for new rooms. I asked to speak to a supervisor. I was connected and told to call back an hour later. I have called every phone number I can find and I have been hung up on six times. What am I supposed to do?

I noticed on my credit card that I was billed twice for a round trip airfare I booked on Expedia on 10/28. I called customer service and unfortunately was transferred to an off-site location. The first woman I spoke to had no idea what I was conveying which was ridiculous. I might as well talk to Echo which is more intelligent. I asked to be transferred to a supervisor, again a site not in the USA. All I heard was goofing around and laughing in the background. I was on the line for over an hour and hung up. Why should these people get paid for being lazy and unable to handle simplistic situations?

I actually came to this page, after checking the reviews on cheaptickets. There were only negative reviews. I was planning to try them but after reading reviews I freaked out. Then, I was wondering about the reviews of Expedia, since I know them and been using them for years. I had many requests, ranging from changing date for the small fee (cheaper than what airline would charge me directly), to request for refund just because I thought their ticket was expensive.

I booked 2 tickets to Toronto on 10/25/2016, but the next day I checked again the price from $843 drop down to $771. So I fill the best price guarantee application and I attached the screenshot with it. Couple days later I received the email said that "The screenshot you have provided does not show the cancellation and change policy of the reservation. In order for us to approve a price match, the website or screenshot provided must include all details necessary to confirm a drop in pricing. At the time we validate your claim, we found out that the current amount of your same exact flight is USD834.82. We price match your claim base on the amount we saw at that time." So, they just refund $9.80 for my trip. I resend the email with the screenshot with all details included and they decline my best price guarantee application.

In general everywhere I turn I found new charges for using Expedia above dealing directly with the hotel and airlines - example $50 more than airline to make flight changes - $25 luggage charge when booking with United credit card that would have been free if booked with United. Getting to hotel and having trouble finding reservation with Expedia confirmation number. On and On!

This service is awful. First you cannot get anyone on the line to speak with. You wait and wait and the call back is 24 hours later if at all. I was assured my refund would be sent to my credit card in 10 business days. It is a month later and I am still waiting and cannot get anyone on the line to discuss.

My wife and I tried to book a hotel room through Expedia. The software bombed out twice and so we booked using a competitor. Expedia took nearly 3,000 dollars out of our account. I emailed the hotel we had tried to book at and they came back to me saying they did not have any rooms available for us when we had tried to book. We did not get any confirmation from Expedia and when I tried to contact them I got nowhere. Eventually, after 11 days they, phone calls, Facebook and emails they finally put the money back into our account. We have spent 11 days of stress trying to get our money back, it ruined our holiday in the US.

I decided to book a hotel 17 hours into my 19-hour drive from Dallas to DC. Expedia web app was very confusing, advertised $109 for the hotel I wanted. I booked and realized it was actually $145 after tax (no big deal). Then realized I had mistakenly booked for two weeks away! I immediately called Expedia to correct the mistake and they were far less than sympathetic. I won't get into all of the transferring around details, but total call time was nearly an hour and a half long, had to speak with 3 managers, all of whom could not fix this issue. I ended up having to pay an additional $50 to have this tiny mistake fixed.

I booked a return flight to South Africa. On our return check in we discovered at the airport that Expedia had booked us only 20 kgs of luggage each for return, ending with us having to offload extra weight at the airport and giving it away. Every other time we have flown we have had 30 kgs each way. This is unacceptable. We were not told about this discrepancy. It was not on our tickets sent through to us and when we contacted Expedia to complain, we have not had the courtesy of a reply. We did travel frequently with Expedia... but will find alternative now.

We recently booked with Expedia a package tour to Praslin Island Seychelles, the price appeared attractive so we paid in full as requested. When we examined the itinerary we noted that the flight arrival in Mahe was too late to catch the final ferry to Praslin. A call to Expedia to explain resulted in a change of accommodation to Mahe to the tune of an extra 500. We also booked a private car transfer at an incredibly inflated price of £66 as we thought it worth it after a long flight. When the confirmation of payment came through we noticed that we had been charged for both a shared transfer at £33 plus the £66 for the private transfer.

My wife and daughter were on a road trip this past summer. They needed a place to stay in Daytona Beach, FL. I went on Expedia's site and called the reservation agent to book a room. They suggested Emerald Shores Resort on Daytona Beach. I explained to the reservation agent that I needed an upper floor room with an ocean view. He reassured me that they would be put in a room on the 3rd floor or higher overlooking the ocean. When they arrived they were taken to a room on the 1st floor overlooking the ocean and pool. Sitting outside the sliding door to their room there were 5-6 men clearly very drunk and continuing to drink heavily.

Bought Disneyland Paris ticket for frequent visit on nonconsecutive days. Paid more money compare to what I could buy directly from Disneyland website that was also for 4 days but consecutive day. Later found Expedia ripped off us and the tickets has to be used consecutive day. Wasted hour on the phone from one person to another in Expedia. Did not even apologized. Still advertising same deal on website which won't match what Disneyland selling. Worse company ever. Had other disappointment buying hotel room from them, was advertised for Disneyland Newport Bay hotel for lakeside room with view. Went there, ended up getting worse room, not only with no view but also with windows which was covered by matte plastic and could not see outside or open.

Expedia has no customer service and a robot voice that basically tells you tough luck if anything goes wrong. Problems are a great chance for companies to go above and beyond to make things right and gain customer loyalty, and since Expedia seems to not care at all I'll make all my future reservations through other companies. I made a reservation and realized it was for the incorrect date. It was difficult to find the number to cancel and after finally finding it I dealt with an automated system that told me that it would cost the full amount to cancel the reservation.

I booked a flight with Expedia from San Francisco to Munich Germany and then wanted to changed the dates. I called within the 24 hour time frame, but the person said I couldn't get a refund on this particular booking because it was a special fare. The next day I called the airline to see if I could make changes and they said I should have been able to cancel with Expedia. I called Expedia back and have essentially connected with several supervisors and they all said the original person should have let me cancel but that my follow up on the issue put it after the 24 hour period. They said they record all calls and didn't have a call from me on the date I called to cancel so essentially they accused me of lying.

I recently took a trip to Amsterdam and pre-paid 550 dollars for a 4 night stay and booked through Expedia. I had pre-booked a night so that I could check in early when I arrived after my red eye flight. I arrived a little late because of a delayed flight and was told I was labeled as a no show for the entire stay but they would be able to accommodate me for 2 days and not for the later 2 days of my stay. The hotel rebooked my room to another customer and kept the fees from me, so got paid for twice for the same room. I was offered no assistance for a new room or hotel and no refund. The hotel (Sara's Boutique Hotel Amsterdam) was really not a reputable hotel with terrible service and a rude manager. I complained to Expedia and they sided with the hotel manager and no refund was allowed.

I used Expedia yesterday (10/23/2016) to buy tickets online from Moscow to Thailand via hipmunk.com page. I was informed by Expedia that the total price for 2 tickets was 845.69. It was a great price, so I rushed to buy those tickets. After I entered all the information about the passengers and credit card number, I got a message, that unfortunately, the advertised price is not available and the tickets are now 5.849.12. If this is not misadvertisement and misleading practice, then, what it is?

Recently I purchased an Expedia package deal for 2 adults Singapore to Bangkok return flights with 2 nights accommodation including insurance. I was emailed an itinerary confirmation which displayed the total cost of the package to be $826.82. The airline also sent me a cost breakdown of the air ticket which came to NZD$430.92 + insurance NZD$32 and I guess the rest would have been for the hotel which came to NZD$363.90.

I have been using Expedia for years without incident. I have always booked international and national flights and some car rentals. I never booked a hotel through them. I won't either. I spent 1 week going through their system to check on flight prices to go to New York (LGA). Every single time I did, the very first flight would be appear highlighted and an encouragement to save over $200 by booking both flight and hotel together. When I finally decided to purchase my flight, I thought I would check out the hotels that were available. I only stay at Marriott since I am a member. They had Marriotts listed in the area I wanted to stay and thought I would give this a try. The box indicated that there were 5 tickets left at this price... beware!... it said this for 3 days straight. So, when I finally decided to take the plunge I got to the last page of the purchasing process and the price jumped by $200! They said the price changed while I was purchasing the ticket.

Expedia does not stand by their word of 24 hour price match guarantee. I got double billed in July and didn't catch it until my August statement. Their representatives do not speak English and since he took my email incorrectly and I called back the same day since I did not get an email confirmation it got booked again at a cheaper price within the 24 hour window and they will not acknowledge it. They need a website with the amount that was cheaper but shouldn't my email confirmation from the hotel with the difference be sufficient??? Nope apparently not. Please use other discounted websites to make your vacation reservations or make sure you are speaking to someone in AMERICA who actually understands ENGLISH before giving out your credit card information. When I called back they called the hotel and had them reverse their claim. I will never use Expedia again and I will encourage others to do so as well.

On Wednesday 10/18/2016 I was looking for roundtrip flights from LAX TO ATLANTA. I found one on Delta for $497.20. I decided to book the flight. Instead of getting a confirmation the screen pops up with a message that says "We are sorry this happen, but your flight price has changed to a much higher prices would you like to book it?" I said, "No." And left the site. I went to book my flight with another airline only to find out that Expedia had charged my card $279.10. I called them to ask why would they charge my card when they didn't book the flight. No one could answer that questions. I spoke with corporate on Thursday morning regarding what happened, no one could tell me why I was charged. However they would assure that my money would be back into my account by Friday. As of 7:30 pm I still had not received my money into my account.

I had occasion to stay in Jackson WY in September of this year. I looked online to find and book a hotel. Expedia's ads dominated the offerings. I noticed an ad for Jackson that was in my price range and booked not noticing that the ad in the middle of Jackson WY ads was in reality at a hotel over 100 miles away. I got a confirmed booking for the Branding Iron hotel in Dubois WY. I thought it was in a area around Jackson. Why would it not be? When I got to Jackson I looked for the hotel and with the aid of another hotel found out about the error. I called Expedia and talked to an agent (after a long time on hold) and wanted to correct the mistake. He was very nice and told me he would take care of the mistake, but would I mind waiting for a confirmation? I remained on hold for 45 minutes until the line went blank. He did not correct the error and I was charged for the night's stay.

Expedia does not stand by its product. After 12 years using their service, somehow my name was misspelled wrong all of a sudden - likely a bad internal upgrade or integration. I had to cancel my flight/hotel and rebook which took an hour of their customer service time. I rebooked the same exact flight and hotel and when I checked out I didn't bother to check the times or airport because I know exactly what booked. When I looked at itinerary I realized it gave me the wrong flights and wrong airport. I even had screen grabs to prove my point (as the flights I selected added up to the correct number and the flights it gave me didn't add up to the number I paid.

My husband's grandmother passed away suddenly last night. They live 3 hours away and because my husband works until mid-afternoon, we couldn't leave until after 5. This meant we needed to get a hotel. We needed to stay close so we could go back to his grandfather's house in the morning to help with funeral arrangements. I stupidly put in the incorrect zip code for a city an hour away from where we needed to be. I called the hotel directly, told them what had happened, and they told me they hadn't received my reservation from Expedia yet but they would have no problem refunding my money. I called Expedia to use their automated system to cancel the reservation and it said it was nonrefundable. After looking through the details of my itinerary, it said that there would be no cancellation fee at all.

I never take the time to comment even if I was disappointed. PLEASE, PLEASE I WARN YOU, DO NOT USE THIS COMPANY. You will regret it. I made reservations for round-trip, only the 2nd leg of the trip was booked. When I called to find out why no one knew why I received a text saying my first leg was confirmed but the email only showed the 2nd leg. I was told by Expedia I had to confirm my card info with Spirit although I booked through Expedia. I did that and was overbilled and Expedia did not want to issue a credit. OMG, OMG the stress that this has caused is not worth it. I beg you don't use it.

When we tried to book a hotel for one night after booking flights and choosing the option at the site to book a hotel for less than the duration between flights to and from Paris, the Expedia site changed the request to the full number of days between flights. We did not notice until after completing the transaction, but Expedia refused to let us change the reservation, and said we were responsible for all 15 nights, although we called them immediately. So deceptive and sneaky. We finally got credited through our credit card company, but it took months, with Expedia blaming the hotel's policy and the hotel blaming Expedia. I will carefully avoid Expedia and all its many affiliates in the future and everyone would be wise to do the same.

I had a negative experience with Expedia and when I received the customer survey I completed it with the truthful negative comments. The very next day a 1st Class ticket for $3,116 in my name was purchased on united.com using the credit card I provided the rep during the call. Another attempted first class ticket was made for $3,711. United gave me the IP address of the person making the purchase and it was traced back to PeopleServices in the Philippines which is the company who provides service for Expedia.

Expedia has a price match guarantee. I found a price for the same resort for $76 less. The customer service rep said she was looking into the other site I referred her to and she would be right with me. She quoted to me that the price was $76 more on Expedia but she still had to do some research and I should hold on. After 28+ minutes on hold I finally disconnected the call because she never returned to address my request. Guess the price match guarantee only works if you can actually get someone to assist you.

Flight cancellation and refund in Expedia is very worst. Do not book tickets in Expedia. They are eating our money and fooling us saying "the ticket is refundable" while booking but actually it is not. I had a worst experience and lost all my ticket money. They took some $s for cancellation while booking for full money refund. I called them for cancellation, they said the ticket fare is not refundable. I was in call with them for three hours, spoke to tier 1, tier 2 and tier 3 support. No luck. The lady who spoke to me as supervisor is very rude and knowledge less.

Expedia has to have the worst customer service of any service company I have used over the past few years. I have been using Expedia to book hotel stays... Everything is OK unless you have a problem that you need to discuss with customer service. On one occasion I had to change a reservation. After explaining the entire situation to one representative, she told me she could not help me and said I needed to speak to a supervisor (it seemed that every issue I had needed to be addressed by a supervisor). IT TAKES FOREVER FOR A SUPERVISOR TO ANSWER. I waited for at least 45 minutes and had to re-explain the situation to the supervisor who did not understand and transferred me to another supervisor who did in fact help me. I would estimate that the entire process took about 1 and 1/2 hours... Just to change a reservation.

My brother passed away in Kansas City in September and I had 2 days notice to travel from San Jose, CA. I called Expedia on Thursday to schedule travel. I told them I belonged to award programs with United and Delta, National Emerald Club and Marriott. Expedia developed an itinerary that without any of them. It included American Airlines, Dollar Rental Car and American Best Value Inn. They said this was best itinerary give so little time. I told them AA had a compassion fare and they said I should purchase ticket then talk to AA at airport, which was wrong because said I should have call them.

I had two bad experiences with Expedia. After the first I could see that it might be an oversight - no harm done but after the second experience and losing 75.00 without compensation I will never use Expedia again!! My first experience I had booked a Hotel and then unfortunately I called 24 hours of arrival to cancel and the Hotel could not find my reservation to cancel. Well I thought no harm done. I had to cancel anyway. Then I used Expedia again and when put in my arrival date and departure date and did my search for Hotels somehow the dates changed to the dates that I was doing the search but it did not show my dates until the confirmation email. My confirmation email came but I had already ran out the door to work.

My son and I have reservations to fly to Fayetteville 11/1/16, due to Hurricane Matthew. The court house where we needed to go is all under water. They changed all court cases to Greenville NC, however this airport is currently closed. We asked Expedia could we change our flight to fly into Raleigh NC. Expedia told my son there is not a disaster in Fayetteville. Are you kidding me!!! Now we have to hope we can drive an hour and a half to Greenville from Fayetteville. Thanks Expedia, I have been a long time customer of yours. No longer will I use your services. There are too many others out there to use. Remember this is a natural disaster and you couldn't even try to reroute us to another airport. Disappointed to say the least!!!

I booked a hotel room with Expedia for 2 nights at the Wyndham resort in Orlando for October 14-16. The Expedia website stated there were 4 rooms still available at the listed price. I booked it and paid in full on Expedia's website. When I arrived at the hotel at 11pm I was told they didn't have a room for me and to please sit in my car for 20 minutes while they clean a room and someone will phone me when it's ready. After waiting the 20 minutes (never received a phone call) I go back into the lobby and hear the same clerk giving another couple an upgrade because their room is not available. This couple had not even paid for the room yet, only reserved it. I questioned him why didn't I receive an upgrade instead of waiting in the car for 20 minutes? He was unable to give an answer. Could it be because I booked via Expedia and they don't receive the full amount I pay? Hmmm...

Expedia misrepresented the distance from the MCI airport to the Adam's Mark hotel. App said 3.06 miles and I started on a Uber ride giving him the hotel name. After about 15 minutes of driving I started questioning where this hotel was. I told him it was supposed to be 3.06 miles from the airport. He advised me that it was about 40 miles. I can see being a small distance off however with the.06, it indicates that it is very accurate. We turned around and I made my own reservation a couple of miles from the airport.

I purchased a round trip flight from EXPEDIA. I even purchased the trip protection. When Hurricane Michael was hitting Florida was when my trip was scheduled for and the Governor declared the entire state a state of emergency. I called Expedia to see if my trip protection would give me my money back as to not fly directly into a hurricane. The EXPEDIA customer service people assured me that I would receive a full refund. I filled out the claim and it was denied three weeks later. They completely lied and stole my money on the trip and trip protection. DO NOT USE EXPEDIA>>> Believe me I am blasting it on social media to my family all over the world to share.

I am very dissatisfied with the hotel recommendations that were provided by Expedia. Within the past year, I've had two horrible experiences. I was bitten by bedbugs and also had my hotel room broken into. These incidents occurred in hotels that were highly recommended by Expedia. I would never go through Expedia again to make reservations. Two vacations ruined because of their false advertisement.

Booked a flight, hotel and car hire through Expedia for a trip from Chicago to Grand Rapids... BIG mistake. Needed to change the booking because of illness... Hopeless customer service... after an hour on the phone (at premium roaming call rates) they could not change or refund... so I lost ALL the money! I've now closed my Expedia Account, deleted the app and UNSUBSCRIBED from their junk emails! Absolute RUBBISH!

I rented a car thru Expedia for Advantage Car Rental. It was a 7 day rental out of Nashville, Tn. Confirmed price by Expedia including all fees and taxes was $296. Being insurance poor I never take out car company insurance and made that very plain at check in for car. They went thru some gobbledygook about they would escrow funds on my card for over $800, but the overage would be cleared upon return of the car in good shape. Fine. When I returned they said all was OK and handed me my invoice. I did not look at it at that time as I was a bit rushed for departure. I returned home and found the invoice to be $575.00. When calling they asked me to look at the document I had signed on check in where I had signed and initialed many places. One of those was "Insurance waiver."

An Expedia agent did a mistake handling my 24-hour cancellation. I ended up being charged for $723.50 by Delta. I was frustrated when that happened. But when my case was escalated to the Corporate office. I got my refund and $200 coupon as a compensation. When I called more than 3 times in one day, I was notified of that and my call was directed to a supervisor as a high priority.

I was recently booked on American Airlines via Expedia to fly on Oct 5th, 2016 to Miami Florida for a business event. By Oct 4th, it was predicted that hurricane Matthew was a major threat and expected to hit Florida as a Category 4 Hurricane. They had declared a state of emergency. My company began urging that we do not fly in. I began trying to contact Expedia on Oct 4th and tried several times. I was on hold for over 1 hour at one point. I was not able to reach a human being. Meanwhile, their voice recordings stated that they were experiencing higher than normal call volumes which was understandable. The recordings fully encourage you to use their touch tone process because they are trying to reduce the calls holding, etc. After multiple attempts and lots of time, I gave in and used their phone prompts to cancel my trip.

So I booked a room on 9/24/16. Everything went fine, got my reservation and immediately charge my credit card. So far no problems. Everything was fine until I tried to check in and the hotel couldn't honor my reservation. Expedia couldn't find me a room at the moment so they offered a $50 dollar coupon towards my next booking. So today 10/8/16 two weeks later I call them and try to redeem my coupon and they give me the runaround and have me on hold for 1 1/2 hours and still no coupon.

My wife and I booked a trip to Portland Oregon to visit our son on Labor Day weekend 2016. We purchased travel insurance through the Expedia website from Aon Affinity Travel Insurance Services. This was promoted by Expedia to protect our investment in this trip should our travel plans be disrupted due to any reason from what they tell you. My wife developed serious back pain that required medical services and prohibited her from flying. We submitted all of the necessary paperwork, doctor's report/signature on their forms. The insurance company denied to pay for her ticket. This is a scam. Don't fall for it. You won't get your money if you file a claim.

Due to the Hurricane Matthew we did a rather quick booking of hotel in Miami. On Friday the danger was over and we are able to fly back to Sweden already on Saturday. The hotel booking was not necessary for more than one night. When we asked the hotel for refunding for the second night, they referred to Expedia. Trying to update my booking was not possible probably due to a non refundable booking. This was definitely not clear to me when we did the booking on internet. To leave a complaint to Expedia is more or less impossible. In the future I will avoid bookings through Expedia and the other suppliers in the same company structure, such as Hotels.com.

Reservation for 4 nights made on June 17, 2016 for Oct. 3-7, 2016 stay in Washington, DC. Full payment was required and paid with no option to cancel. Payment accepted on day of reservation. They called me September 28, mere 5 days before my trip, Global called to transfer me to a property in Arlington, VA. I refused to be housed far from where I wanted to be! I go a full refund of my advance payment.

I just booked a trip 27 hours ago. The price for two people was $1770. I told all my friends, who were all on the same trip, to join me. They all found much lower prices at $1143. When I phoned Expedia, I discovered that my 24-hour window had expired and I was stuck with this price. They were no help whatsoever. As far as I am concerned, Expedia is a rip-off. I thought I was getting great pricing through Expedia and my rewards program... was I surprised!

My daughter and I had a flight to Albuquerque New Mexico departing September 30th at 6:10 am – arrived at the DTW at 5:10 am to learn that the United Airlines flight was changed to 5:50 am and we missed our flight!! The clerk was extremely rude not to mention we stood at the counter for ten minutes while she was helping the clerk on her left AND on her right!! Not only was our clerk rude but the two United Airline customers to the left and right of me were treated disrespectfully and rudely by their clerk as well. I was told that there was nothing United Airlines could do that I purchased my tickets through Expedia so go call them as she waved her hand for us to get out of line! I called Expedia to experience another devastating experience!! My agent (if you so call want to call him that) didn't speak fluent English nor did he understand where we were trying to fly to.

Upon arriving at our hotel, we discovered we didn't have a reservation and since the hotel was full, we were without a place to stay. This was maddening since I responded to Experian's email cancellation sent to me by calling Experian and getting my reservation reinstated. Their customer service agent (in India) didn't inform me that the last available room had already been rented and rebooked me. The Experian email to me stated the cancellation was from the hotel but the hotel stated they never issue cancellations. Also, the hotel stated they had turned away three people that day from Experian's cancellation of their reservations. Due to the hardship this created for us and Experian's failure to be able to be reached while we were standing at the desk in our cancelled hotel, I will never use Experian again. I will only deal directly with the hotel from now on.

I am a travel agent and I booked a hotel for my clients while they were in Mexico. The reservation went through perfectly and I received a confirmation. When my clients showed up at the hotel, it was closed and under renovation!!! I have been on the phone all day on hold and when I finally reached an agent there was zero apology, just "We can refund you the money." Unbelievable!!! I lost a client and they don't even care. I will NEVER use them again and I would steer anyone clear of using Expedia!!!

I booked a hotel room for two night 08/05/2016 - 08/06/2016. I could not make my trip; therefore, I called Expedia to cancel the booking via online. I cancelled the booking online within the time permitted and received a confirmation email of cancellation. However, I was charged for it and then I had my bank dispute the transaction. Today, 10/05/2016, I'm still dealing with the charge. Except this time I will not be provided with temporary credit and now I'm out of the money.

I booked a hotel through Expedia and had to cancel but was still charged $67. I do not care how much the other hotels are. I am not giving Expedia another penny. I have had to cancel hotels before with Priceline and never still been charged. I hope you enjoy the $67. It is my farewell fee.

I booked my holiday through Expedia on the 26th July for travel in late October. I was notified 2 months out that my flight home was cancelled & they had re-booked me on the same flight the next day, I asked if they cover the additional night accommodation & I got a "No". So I then had to book & pay the additional night, then 2 weeks ago I noticed my return flight had reverted back to the original date. So I called Expedia & was accused by some fool that works there that I had changed my flight back... How could I & why would as I had booked & paid for the additional night??? Finally after 3 days of back & forth they finally gave me a full refund for the additional nights accom.

Complete failure. Nothing we can do. Cancel and refund! Thank you Expedia and Alitalia both for completely screwing my honeymoon flight reservations. On the 24 of September 2016 I booked a multiple destination flight available on the website to complete my honeymoon trip plans. I got credited for a total of $914 for the tickets and received the confirmation email of the successful booking attempt. 36 hours later I received an email saying that Alitalia airlines didn't confirm my reservation and was assigned a case number to call the marvelous customer support staff desk for help.

We booked Movenpick airport hotel in Zurich. Arriving there we were notified that there was no reservation from Expedia and had to pay again. This was on 13th of September. The same thing happened to my sister Verena ** (phone **) when she booked 2 rooms for us on 5th of June at Movenpick airport hotel Geneva - Expedia charged our bank accounts and did not make any booking. I would like to warn people of Expedia to prevent them being cheated.

Horrible customer service. When things go wrong there is no number to call - no immediate email response (email response came a week later and made no sense.) I booked and paid for a 2 bedroom suite clearly reflected in my itinerary. The hotel only had reservation for a one bedroom suite. Will never book through Expedia again.

We were away on a trip to Caraquet, New Brunswick. Went on Expedia to book a hotel. Tried to change the calendar to September. When confirmation came back it was for October 2, not September 10. Re-booked and was told October the 2 was cancelled. Confirmed this with the Super 8 in Caraquet. We stayed Sept 10 at the Super 8, was told Expedia paid for that night (because of mix up with their calendar). We stayed a second night that we paid for separately.

I recently purchased an air ticket on Qatar Airways from Kuala Lumpur to Manchester through Expedia. I clicked on the first class option on the booking page because I wanted to travel business class (I find it more comfortable given my age) and I followed through with the booking under the impression I was booking business class. It was only after I had concluded the booking and examined the itinerary that I discovered I had been booked into economy. Given that I only had the opportunity to examine the itinerary carefully a couple of days after the booking there was a $150 charge for cancellation. Upgrading the flight to Business turned out to be prohibitively costly (adding an additional $3,000 to what I had already paid).

I booked a flight through Expedia that showed a 24 hour free cancellation. I was about 12 hours too late when I called to change my flight, that's my fault although I wasn't really concerned with that as I purchased the optional travel insurance. I needed to change my flight to another one with the same airline, same airports, same date, and same exact dollar amount. They informed me that I need to pay $200 to change the flight (that only cost $153 by the way) even though I purchased the option travel insurance! I have rescheduled flights booked directly through airlines before and have never had an issue. According to the airline I can't reschedule through them since I booked through Expedia and they refuse to do anything about it. There's plenty of other travel agencies out there, next time I'm using another one or just booking straight through the airline.

I booked a trip through Expedia because they had the lowest rate available at the time I went to book. This trip was for a wedding we were attending. Once I booked the trip, I waited a couple weeks then confirmed with the hotel the dates that were booked. I needed the 7th - 11th booked. They had booked me at the hotel from the 8th to the 15th. Glad I checked with the hotel because we would have been totally screwed the day we came in. Once I got that all that changed I came to find out that our one flight have been dropped and I needed to re-book a flight. I did this through the airline but was unhappy with the result due to the fact that we would be sitting in the airport for 8 hours, but there was no other option.

I would like to share my experience with Expedia. I have booked on Expedia about 4 or 5 time already. And I would like to share that it is a trustworthy, friendly and nice service. Couple times I just booked the trip and enjoyed. Two last time I needed to contact Expedia. And both time- they always replied on time, showed us very helpful service, and didn't let to ruin my vacation. I truly recommend Expedia! Thanks to Max from sales department. He is reliable- contacted the transfer provider in order to confirm my transfer, and to Clarissa Customer Service Team. Thanks!

I was duped by Expedia which booked a hotel for me in SF and then charged me in Full (before even I could check in) without my consent. They claim that apparently they had a clause during their booking which said that the booking is 100% non refundable. The clause might have been in the terms and conditions which totally missed my eye. I am now paying for a hotel that I might not end up using. Feels terrible to let go of my hard earned money! :(

BEWARE OF CANCELLATION FRAUD. I cancelled a flight because my hotel was hit by a hurricane. They gave me a CANCELLED FLIGHT CREDIT VOUCHER which I used. I had to cancel a 2nd trip but apparently you can not do this. When I called to cancel they said "no problem" and did it for me and sent me a voucher. But the voucher they sent is not being honored. They send it to please you but they just screw you when you call to use it. These guys are basically stealing 1200 bucks from me. So I gave them 1200 dollars and I got no services from them. ZERO. Not to mention when you call the people on the phones barely speak English and can't do really anything. Unless you are buying something of course. Do not do business with these people if you think your plans could change. They will rob you.

Flight done wrong in segments. I have bought 2 tickets to fly in Brazil through Gol Airlines. I was taking my 83-year-old mother; to the city she was born named Floriano in Piaui State. It was supposed to be her birthday present, she completed 83-year-old on September 20th. From Teresina, we had to take a car that would take us to a 3:30 hour trip to her city, there are no other flights to that city. It was supposed to be a nice trip for her.

Two weeks ago I booked a flight and hotel in Dubai for 9 nights. Expedia confirmed the booking and took the payment. I called to make a change to the booking and I was told the hotel booking is NOT confirmed as the hotel is unhappy with the rate given as its peak season! This is a dispute between Expedia and the hotel. How can a company take money from a customer without even confirming the booking. Then I was told that it's fine but two days later I was emailed to inform me that the hotel is still disputing the booking. To top it all Expedia can't even give me an answer as to if I still have a booking. Nobody has bothered to call me or email me back after my last conversation with them. I am just being passed from one team to another.

I needed to contact you as your site is one big price scam!! You advertise flight and hotel deals and when one goes to book it which I might add I did right away, the price jumped up by $600. I thought to myself, ok, let's refresh the page and try again as the price might have changed... No, it did it again. I thought I will try a different hotel as the price might have changed on this particular one but oh no... It did it again!

I booked a reservation on 9/17/2016 for a 2 night stay at a hotel in Duluth, MN. This hotel had a hotel cancellation policy of 24 hours prior. I had reservations for 9/23-9/25. I cancelled the reservation on 9/20, plenty of time before the 24 hour time frame for a penalty. I received a confirmation at the end of cancelling that my reservation had been cancelled but I never received a confirmation email but didn't think anything of it until I received a call from the hotel confirming that I was still making my reservation. When I called them they stated that they never received a cancellation notice from Expedia and that I would be charged one night's stay as a penalty. I immediately contacted Expedia and they stated that they never received the cancellation and that I was responsible for the hotel charge. They could do nothing for me.

When reserving seats for American Airlines flights I selected seats that were offered on the Expedia site. When I checked in with AA, they required extra money for the seats reserved. This was not noted in the Expedia site. Tried to contact Expedia. Received no help from call center in India. Tried to change some reservations. Expedia wanted more money for the change than the airline charged me for the new reservations. Canceled reservations with Expedia. Received some money back and reserved the flights directly with the airline. Airline said they would not charge me for the change if I had reserved with them. I will never use this useless bunch again. It is not worth the aggravation.

Ticket Change by Singapore Airlines due to cancelled flight. Expedia sent me an email asking me to call them. When I called they basically told me to call back later after 20 minutes on the phone. Repeated this four times and still unable to get clarification on how my ticket change will be handled. Agent even had the cheek to ask me to pay more for a ticket change by the Airline! Never again Expedia... your service is horrible.

I called to change my flight with Expedia. I spoke to an agent in India who was in a different time zone to myself and made a mistake on my booking. She booked me for the next date. On calling Expedia I was told I will need to pay another change fee while they investigate. Expedia insists that their agent was right despite the language barrier. I was speaking to someone in India who clearly was dealing on another time zone and possibly did not understand me. They don't have a proper complaint procedure and have spent hours trying to speak to someone that knows what to do. They put you on hold for hours and don't even offer an apology. 1st and last time of booking with Expedia. They advised I pay money to get the phone recording of my conversation. Who does that. I did not check the reviews before booking with Expedia. Now I know. I am a very disappointed customer. Will try my best to get my money back and never book with Expedia again.

We booked a reservation with Expedia over Labor Day weekend and the lowest rates for the motel (Fairfield Inn by Marriott) were guaranteed. We knew someone else at the motel and they paid a lot less than we did. When contacting Expedia they refused to refund us anything and gave an excuse that it had to be before the stay. Also, stated the other person made reservations directly with the motel for the lower rate. Neither Expedia or Marriott would refund any money. Always book directly and NEVER use Expedia.

Be very careful when booking with Expedia, because they are very good at scamming people. We made a reservation for a lake front room at Marina resort at Big Bear, CA and charged 450$ per night, not having room available when you check in and try to give you a room in another location outside of Marina resort with dirt view. Then the staff in Marina resort telling us because we booked via third party it can happen and they cannot refund our money even they don't have the room we booked and paid for it. Very complicated behind the door scam. Poor customer service, are not helpful at all, just wasted 40 minutes of our short vacation time. When they transferred us to management and supervisory this people do not care and they will not be liable for anything, they will try to waste more time.

I purchased the refund protection policy, but when I had to cancel my flight due to a death in the family, they told me I would have to go through Delta to get a refund. What's the point of purchasing that if I have to go through Delta anyway?! They told me I have to apply through the insurance company, and they would approve my refund request through Delta. What's the point of buying it!! I asked them to tell me the steps and why this is the process for refunds. They told me I'd have to ask the insurance company. I asked them how can they not know the basics of the product they sell? If you're selling something, shouldn't you know a little something about it? How can you sell a product and not know the basic premise of what it offers?! The supervisor hangs up on me because I asked him that question!! I will never go through Expedia again!

When booking a return trip to Charlotte from Orange County, there was an issue with my bank and the transaction didn't go through. Expedia instructed me to check with my bank and resubmit payment. What Expedia DIDN'T tell me is that a portion of the payment HAD gone through. I had been charged $438 for an unconfirmed flight. After resubmitting the payment and it STILL not going through. I have over $1,300 charged to my account and NO FLIGHTS. This money has not been refunded to my account and is not available to me. I have been told that my only option is to hope the money has been refunded to my account tomorrow and if not I have to go through the claims process to get it back.

Hotel date change immediately after booking cost me $95 penalty. Three weeks before my stay, I booked the wrong hotel dates of 10-9 and 10-10 in Salt Lake. What I wanted was 10-11 to 10-14. The website popped up the dates from my visit the previous day and I did not realize the dates were wrong. It was my error. I was planning a 23 day trip of hotels, rental cars and eight air flights and got confused. Immediately after the booking within 5 minutes, I tried to fix it and Expedia said I could only get a rate $20 higher per day than the original booking so over 3 days it is a penalty of $60.

Utterly appalled by customer service. So far I have had three calls totaling 1.5 hours. I would say an hour of that is my being put on hold while they appear to achieve absolutely nothing. Yesterday they took £150 worth of Nectar points to add to my account. This took over an hour to achieve. Subsequently the vouchers were not added to my account when I tried to check out. After 30 mins of another phone call (put on hold for 20 mins over 3 separate occasions) I eventually lost patience with the process and decided to call back next day.

We booked with Expedia and needed to cancel the last of a four day reserve. We were told that since we had used Expedia, they could not issue a refund as per their contract which is in fine the fine print and received after confirmation of payment. We were not aware of this when we went through Expedia. We did not save any money by going through them and were hustled into reserving what they said was the last room available at the hotel we were looking at and informed that five other people were looking at the room we wanted to book. I would never use them again.

Today I tried to make a reservation with Expedia for a flight and each time I attempted to "Complete" the booking, I received the following message: "We hate it when this happens... The price of your trip has changed from $292.40 to $322.40. Rates can change frequently. Book now to lock in this price." I was willing to agree to the price difference and again attempted to "Complete" the booking. When I again received another message about the price change, I did not book the flight. I IMMEDIATELY CHECKED MY CREDIT CARD ACCOUNT AND FOUND FIVE $20 CHARGES ON MY ACCOUNT AND THREE PENDING TRAVEL RESERVATION CHARGES.

In reality Expedia does not reimburse if you've found a better price. While I was booking a package before I paid the price went up, but I bought it anyway. I then saw the price had not gone up on their site so I tried to claim the best price guarantee. Even though I took a screenshot to verify THEY DID NOT HONOR THEIR PROMISE. I was told once they refused to honor their guarantee I had no recourse. Also, the time between connections was so short I missed my connection and almost had to spend the night in the airport.

I went online to Expedia to book a flight/hotel room to stay at Marival Residences Puerto Vallarta. I clicked on the PENTHOUSE Ocean View Room, which had an upcharge of $58 per night; I also booked the round-trip Alaska Airline from San Francisco to Puerto Vallarta, which had an upcharge of $148 for the outbound flight. The total for this package came to $2,503. Right before finalizing my transaction, I checked the pull-down, fine print information for the room, and it listed the room as an ocean view, 2 bedroom layout. Thinking this couldn't be right, I exited out of the reservation and clicked on the same options to get the PENTHOUSE Room, but kept on coming up with the same result - the lesser quality room.

I tried to extend my stay during the slow season in Tortola, so I called Expedia's customer service. They had me on hold for 45 minutes. The person I talked to was hard to understand and all they wanted me to do finally was to book another airline. I wish they could have told me this in the 1st 5 to 10 minutes. Last time I will use them. You find out the quality of a company when there is a problem and Expedia's is awful.

For the second time Expedia changed my flight immediately after my purchase. The first time was a year ago. They had me coming into an airport far from my home. This time I was all set up for a flight and when I got my schedule the flight had changed to a different carrier and a different time. I paid a $50 insurance just in case I had to change my flight. They said that was only for medical emergencies and would not refund my money. I asked to speak to a supervisor. After a 20 minute wait, he said there was nothing he could do. I asked to speak to his manager. After waiting for 45 minutes, I gave up and got a call back a few seconds later and he said there was nothing he could do. This is theft.

Garbage travel company in every way possible and I see that by far, I am not the only one that went through the agonizing experience with them. After reading multiple reviews, decided not to even bother with writing the full story. Simply avoid this company and hopefully they will go through enough lawsuits against them to put them out of business permanently!!

Be very careful when booking with Expedia, especially with all-inclusive packages. They don't disclose all information. On their site it says such and such price per person, but some hotels they don't charge your for children 6 and under, and you end up paying for them regardless. When you figure out that you paid for the kid, they give you an excuse of telling you paid per room not per person and the child wasn't charged.

I booked a flight with Expedia on September 13/16 at 8:49 pm. Since their advertisement states that if you cancel your flight within the first 24 hours for free, I decided to hold it by buying it. Around 9pm on the very same day, within the first hour I found another trip cheaper than this one, and cancel it. Well... they CHARGED ME $35.00!!! No reimbursement AT ALL!!!

Expedia has a serious issue with handling cancellations. I cancelled my reservation one day prior to deadline, but apparently they did not receive my cancellation. I did receive message on Expedia website stating cancellation was successful, but I did not receive a confirming email. So I contacted Expedia (again through their website) and asked them to confirm that hotel was unbooked as I didn't receive a confirmation email, and again there was no response.

I booked a hotel last night (Sept 14 2016) for two nights October 28, 2016 and October 29, 2016. The price advertised said 128 each night. So I assumed I would pay roughly 300 dollars for those two nights. I was charged 415.12 and later was sent an email by the hotel saying I owe an additional 300 dollars for a security deposit. Total upfront 715.12. Less than 24 hours after realizing this I tried to cancel my reservation with 43 days notice. Expedia would do nothing for me, even though it said on the site free cancellations. I can't prove any of this because the ad has been removed less than 24 hours later. What I can prove is that I would not have agreed to 715.12 for 2 nights at a 3 star hotel.

Fake Prices - BEWARE. It has happened twice now. I go to book the flight and the price has gone up. I declined both times and they held money on my charge card for 2 to 3 days. In both instances, I checked the fares again and they were the lower prices. This is unethical.

Recently, I booked a ticket to Florida. Due to unforeseen circumstances, I had to cancel my ticket. I requested the team to waive my cancellation fee due to my condition but that was not considered. Post cancellation, I went over the terms and policies with customer reps multiple times to avoid any confusion and make another booking using the cancellation vouchers, but as I was afraid of, they provided incorrect information. I had to pay twice of the regular price for the tickets and had to make uncountable calls to get the booking done. On top of that, when I requested for itinerary, they were not able to track the new ticket and made me sit on the call with them for 3 hours on a working day. No respect for customer's time, efforts or money. Worst service ever!!

I'm submitting this review because of my tragedy travel experience and my sincere wish that no one will continue to pay for Expedia's mistake. The story begins with a cruise booking with Expedia: a round trip cruise from Seattle to Alaska for my elderly parents. I rescheduled my work to bring my parents, who are visiting US from China, to Alaska. I booked the cruise through Expedia. I called Expedia ahead of time regarding visa and the male representative specifically assured me that my parents can go on the ship and have to stay on the ship at the port of Victoria, which is the only port of the trip that stops in Canada. However, we were shocked at the Seattle port that they cannot board the ship. I called Expedia at the port and the answer I got was they couldn't do anything and they are not responsible so I wouldn't get any money back.

I tried to book hotel on 9/3/2016 using their website. Unfortunately I was getting error message. So I called customer service. One of the people try to book the room online but he was getting error message too. So he called the hotel and after 20 min. he informed me that hotel was booked, no vacancy. I asked if I would get charged he told me not because I was getting error message. After two weeks I see charge on my credit card. So I called customer service to dispute the charge. I was on hold for an hour. The supervisor told me that they record all the phone calls and they do not have anything to support my complaint. So he refuse to reimburse the charges. EXPEDIA ARE LIARS AND THEY ARE STEALING MONEY. NEVER USE THEIR WEB OR BOOK ANYTHING FROM THEM!!! I called credit card and I will dispute the charges. Even if I would have to go to court I won't gave up!!! NEVER NEVER USE EXPEDIA!!!

My Niece Lorna booked a surprise trip to Prague, she's a student and money is tight. These are her words of the fiasco - I booked a surprise trip with Expedia to Prague for my boyfriend's birthday. The trip in total cost me 441.57, which is a lot of money for me that I had been saving for quite some time. As advised by Expedia, I went to attempt to check-in online (was told I would be able to do this 30 hours prior to check in). It was only then that I realised my flight time was different on the check-in than it was on the e-ticket on my itinerary. I had printed off that e-ticket and itinerary that morning. My original flight time was departing Gatwick at 14:20 and arriving in Prague at 17:10. I had chosen this flight so that we would have plenty of time to get to the hotel, shower and go to dinner.

1 hour 13 minutes holding for a simple resolution and impossibly incompetent personnel. Barely speak English and unable to comprehend simple instructions... NEVER AGAIN!

I spent an hour online trying to book a room at a motel. Expedia gave me a discount code for a discount on my first night since it was my first time booking through Expedia. I couldn't find out how to use my code, so I called customer service that was a waste of time. They were not helpful and in the end I found out that Expedia lies to you. There were no limits on the discount other than it was only good one night one time. By the time customer service found it they then told me it's only for the first 50 bookings and then when I said it didn't say that, they then said only some hotel. Again I told them that's not what it said on coupon, then they made another excuse. Finally got tired of dealing with them and booked without the discount. I won't trust or book through Expedia ever again, have had great luck with other booking sights, I will go back to them in the future.

I accidentally booked the wrong hotel. I realized it right away and called them letting them know the mistake that I had made and that I needed to switch it. They passed me back and forth from one person to another for 45 mins and then said there was nothing they could do for me. I will NEVER use them again.

I had the full trip reservation with Expedia. And when I wanted to cancel the reservation they said that the insurance doesn't cover everything. And they can't contact the flight company. They basically left us to fight that. And they decided that they are responsible for any changes that we make. Bad service when it comes to cancellation and outside not USA based location for customer service which is hard to deal with. Terrible company and bad to do business with.

Expedia will double charge you and will not honor their Best Price Guarantee policy. I rented a car from Hertz through Expedia recently. It doesn't say it's prepaid. Expedia charged me on my credit card. And then Hertz charged me at the reservation counter. Hertz reversed the charged after I complained to Expedia, but Expedia will not refund me the difference of $41.76. They charged different amounts with Expedia being the higher. They told me they will refund me the difference, and now they confirmed that they will not. I contacted Expedia after being hung up on several times (phone "accidentally" disconnected right at the time when I asked for the difference. Expedia does not honor their Best Price Guarantee policy).

I called Expedia to book my vacation package and the rep screwed up on the time of return flight. I spent over three hours trying to fix their mistake when no one will take responsibility. Finally I speak to a manager who informed that they will fixed the error and they are prepared to pay for the difference, except because my vacation was too short, they need to charge my credit card for the difference and will pay me back after - within 7 days. That was mistake #2. I allowed it because he assured me that the refund will take place. It was over $600.

I booked a car via Expedia from London with drop off at Glasgow 18 days later. Quoted price was 469 pounds incl CDW. Europcar at London refused to honor the booking and said Expedia quoted their own Insurance which they did not accept. Also that it did not include Theft coverage which was 158 pounds extra. Also did not include a Drop Off fee of 25 pounds and in total wanted to charge me 687 pounds. After much argument - we were tired having just flown overnight from Vancouver BC, they reduced the charge to 624 pounds and "cancelled" the original reservation.

I bought all inclusive ticket to Dominican Republic, Punta Cana, Bahia Principe hotel. The hotel and the service was really good. I enjoyed my vacation with my family and friends. But at the end of the day everything messed up. The representative of Expedia (his name is Philip) changed our vacation to terrible moment. After we arrived to the hotel we talked to him for reconfirmation of our departure date and time and he told us everything is settled and we can leave at 3 hours earlier. We packed our luggage and started waiting for our bus to take us to the airport but nothing came. We were confused and went to his office. Guess what? He said "I forgot it" - imagine what I felt finally we have to pay extra money to the airport. What a vacation.

I booked a hotel and car for a trip to Mexico. The local company RENTAL CAR charged additional insurance fees, although the Expedia booking had the mandatory insurance included. After several calls and wasted time, Expedia sent me a note that they are not responsible. Be aware that Expedia will not help you, even if their booking site is not accurate. I will not use them again.

After booking many trips thru Expedia and planning my 2016 summer vacation I decided I needed to rest 2 nights in LA before heading to Vegas. I booked a hotel near LA Live in downtown LA and my email confirmation showed a different location 45 minutes away from LA and a highly dangerous city. I called Expedia right away and the customer service agent, tried to help me. She was new, tried relocating me in a different hotel and finding a solution for me after admitting the mistake from the computer. It's been near a month of being in contact with Expedia, being transferred from supervisor to supervisor (even the corporate ones) and I was told I have to pay for a computer glitch they had.

We had a holiday emergency when our hotel burnt down and we were left without accommodation. This was on Madeira, an island with limited hotels and nowhere to go. Expedia customer helpline was totally useless. Staff inadequately trained obviously reading from a scripted q&a board with a small grasp of English compounded the problem. If after 30 mins you start to get somewhere the phone line is cut off. They caused us to have a very expensive miserable holiday. I will never use this firm again and will do my best to warn others against their shoddy business practices, which border on malpractice. They belong to no trade associations other than those required by law to practice and therefore professional help is unavailable. Expedia's aim is to extract as much profit from you as possible This is a small example of the misery they compounded upon us!!! DO NOT USE THIS COMPANY.

I booked a Royal Caribbean cruise through Expedia 5 months ago. I booked two rooms and put the down payment on my credit card. I made a second payment. I attempted to make a third payment, but there was a problem with my credit card, and I didn't know the payment didn't go through until I was attempting to make my final payment two weeks ahead of the final due date. At the time of making the final payment, I called to speak to someone on the phone who looked at their computer screen at the same time I had made the payment to make sure it went through because the last payment didn't. She told me it was all fine, she didn't know why the last payment didn't go through, and enjoy the cruise. (And according to my many telephone conversations, they have all the history in their computer of my payment attempts and that phone call.)

I booked recently to a flight going from Toronto to Portland US. Although I was on EXPEDIA.CA and I have an a/c under EXPEDIA.CA, it directed me to EXPEDIA.COM and charged the fare in US dollars. It was too late by the time I noticed the conversion charges. Called customer service. On hold over an hour and not much help. Very poor service. Not only that they had changed the return flight due to flight cancellation?

I bought insurance for my flight through Expedia and had to use it because of surgery. On the rebooked trip, the outbound was with ANA and United. For some reason, I was told by ANA I did not have a reservation on them from Narita to Singapore. After spending over 6 hours on the phone with Expedia (talking to various agents, who happen to "drop the call" and having to repeat myself, I got my seat and finally arrived. Now 4 days before I am supposed to fly back to the US, again, ANA has informed me I do not have any reservation with them. I have called Expedia 5 times today from Singapore, and spoke with 10 agents, each trying to pass me on to the other person, after spending over 50 minutes on each call. One even came up with the bogus suggestion that my flight was CANCELED as it was not operating this Saturday. Google, United, ANA websites have the same flight being sold.

I made a reservation with Expedia for a hotel in Sacramento. I received my Itinerary number. My husband and I were very tired and when we got to the hotel, there was no reservation for us and the hotel was booked! The hotel manager told us they always have problems with Expedia! We were on the phone with Expedia for an hour and nothing was ever resolved! We finally found a hotel available, but it was not a very nice hotel. Since it was Labor day weekend had to pay too much for that hotel. My husband and I were very upset and we will never use Expedia again!

I should have read these emails and complaints before booking with Expedia. I notice that they are very easy to book with but if there is a problem forget it. I booked two tickets to Strasbourg and I missed out an e on one of the names. It has been a nightmare to get this changed. I was put on hold for more than an hour... Then I had to fill in a form online. Then I was contacted and told I would have to pay AUD$100.00 to change the ticket. I did this. Still no updated tickets.

We booked a FAMILY cabin that sleeps 5 and we were charged extra for having 4 people in the cabin. The cabin had 2 bedroom, 3 beds and a pullout couch that is why it was called a FAMILY cabin. It took an hour of our vacation time and lots of explaining for Expedia to realize that they had charged us $116 plus tax too much. First and last time booking with Expedia. Some common sense might help this company instead of trying to find ways to make more money at their customers expense.

My sister booked our tickets through online Expedia on Monday August 15th for an emergency flights to go New Zealand for the following day Tuesday August 16th, because our Dad had passed away. When my sister about to finalise the payments for our tickets, the connection drop down and it did say that the payments were incomplete, so she decided to go through the process again and this time it was successful. Without us knowing that Expedia had double charged us for our flights and we didn't know about this until our second day in New Zealand, when my sister decided to check her bank account.

I booked a hotel through Expedia. A confirmatory e-mail was sent to me. The only phone number given was that of the hotel. There was no number given to change or cancel a booking. After going to Expedia.com, following the directions to change or cancel a booking does NOT work. Then, it is very difficult to find the customer service number to call Expedia. Compared to Hotwire, Priceline, Hotels.com, and Kayak.com, Expedia.com is HORRIBLE. DO NOT USE Expedia.com.

Expedia has refunded the money back!

I never imagine that a well known website like Expedia do these kind of behavior just to get your money. They actually booked me a flight from USA to Morocco using Air Canada knowing that I will need visa to do transit in Canada and that they booked 2 separate airlines instead of one international flight, very clever. And when I called them, the only answer that they told me was either get visa to Canada while I was 2 hours away from leaving flight, smart!!! Or buy another ticket that costed me 900$. The website is a scam and rip-off. Do not book any flight from them because if you need them to help you on any issue, guess what. You will get the same answers that I got. Stay away from this site.

Made a call to reschedule my flight. It took 1.5 hours to get it done!!! Very slow and unprofessional customer service. The customer service provider named Navis made me waited on the phone for more than 20 minutes. When he finally answer the call, I heard him just ended the chatting/laughing at the phone with other people (background noise is laughing and chatting). Very unprofessional service. I have never, ever experienced such slow and unprofessional customer service.

After a long day of travelling, arrived at the hotel, no reservations. Expedia received and email from the hotel 2 days after the booking, asking them to seek booking elsewhere. 2.5 months later I arrived at the hotel and no rooms for 4 of us. Due to carnival season, hotels booked to the max. Finally got one room, crowded for 4 of us. I contacted Expedia the next day, 1 hour later and $130 on phone expenses, Expedia sent me an email to send them my new hotel booking receipt. Once I arrived back in the States, I did that. 2.5 weeks later, numerous phone calls later, no resolution, no refund for the difference in hotel fare. Unbelievable. I will NOT be using Expedia ever again. I prefer to book directly with the Airline, without all the added fees from Expedia, which they do not mention to you at booking. As I am writing this, I am on hold, now for 54 mins with Expedia, waiting to be transferred to a supervisor for the 8th time.

I booked round-trip flight with Expedia that included a layover in each direction. One of connecting flights on return trip was cancelled by an airline. After receiving notification I called to Expedia and agent told me about an alternative option. I accepted this option and agent said that he will contact airline and issue a ticket. I didn't received ANY communication in the next two days. I called back and another agent told that my new tickets were NOT booked and that only available alternative options are several days later or earlier.

I am a long time Expedia customer and have seen their customer service dwindle from being excellent (5 years or so ago) to non-existent currently. I booked a ticket on Emirates from Seattle to Dubai 8 months ahead of the journey. 3 months before the travel date, the airline cancelled the reserved flight and put me on a plane that was not going to work for me. So I called them and they were happy to put me on a flight that would work just fine. However, since my original tickets were billed by Expedia, the airline required Expedia to initiate the change. Simple, right? Apparently, not so simple.

I had been an Expedia customer for a few years. Unfortunately it took me a while to see that it is completely a horrible company that doesn't help with anything and charges you more than booking yourself. It is only good for research. They give you points - that you can never use! I had tried to book a trip and called Expedia for some questions and on the phone with them the trip went up $300!!! I wanted them to give me the original trip back price back so they gave me a coupon. A coupon, I could never use unless I booked another hotel and airfare when they told me I could use it for anything. In the meantime they used my 21000 points and told me that they were crediting me the $150 for the trip.... so they used my points!! Never told me that.

This company's website changed the information I entered and booked me for a date and # of days that was not what I requested. I didn't notice this error until it was after the mistaken booking. This company will do nothing even though one of the customer care representatives admitted they had a computer glitch on the date the reservation was made. They gave me the runaround, on hold for over two hours and several levels of supervisors. The final supervisor was very cold and uncaring and would admit to nothing or do nothing but place the blame on me for not double checking the confirmation they sent to me. I would recommend you take your business elsewhere. This is the absolute worst customer service I have ever experienced with any company EVER!

I hate having to complain and worst than that using my time for it. But I just have to warn you that Expedia is just so bad. This second time I used their service to book a hotel Dar Seven, in Marrakech. Booked on Aug 17, 16, arriving the 7th until the 13th. Next day, called them back just to change arrival date from 7th to 8th. Was with them for more than 25 min. They do not have any other way to contact them for changes. The representative said they would send me an email with correction requested.

We had the worst experience with Expedia.com. We booked 2 round trip tickets from NYC to SF. It took us 8 hours to contact Expedia customer service in order to change our coming back date. Finally there was a manager told us she found a very cheap tickets so that we could buy instead of changing the date. It ended she lied to us. The code she left us didn't work. The price she offered us didn't exist. We ended up bought new tickets somewhere else. It cost us over $500. Expedia sucks!!! I will never do business with them again.

I booked a flight on August 22nd for my mom, which I was charge $1028.66. Two days later I get an email from Expedia saying that there is a problem. I called them and the informed me that the ticket went up on price just over $200. Confusing right? I paid for a ticket, get a "confirmed email" and two days later they want to get more money from me. When I asked, their explanation was that Delta raise their price. Correct me, if I'm wrong but what this have to be with me? I bought a specific ticket for an amount that I agreed, I just want my ticket for that amount.

I booked a round-trip fare from Los Angeles to Cleveland for June 2016. I also booked a car rental with Dollar Rent A Car. Expedia immediately charged my credit card for both the airfare and the car rental. The car rental was for $180. I arrived at the Cleveland Airport early in the morning on the day after the parade for the Cleveland Cavalier NBA championship. Dollar, as did all the other rental companies had a run on cars because of the parade. Dollar did not have a car available for me to rent when I arrived. I took a taxi from the airport across town to my destination. The following day, I rented a car from a nearby Enterprise outlet. I never got a car from Dollar.

I can tell you from first-hand experience that you will ALWAYS get a better rate from the hotel. Expedia charges a 20% commission on every reservation. The hotel will always bump their prices to cover this. All of their help desks are outsourced so if you end up having problems you will have to call someone who does not speak english to try to accommodate. They cannot get their invoicing together. I know several guests who have spent the last 2 weeks trying to sort out their reservations and charges with this company because they paid through the website instead of directly through the motel.

I booked a cruise through Expedia and spent over $3000.00 with them for 2 cabins. I called to cancel one of the people that was going with me and my refund didn't get processed. When I called about it this morning all I got was the blame game from both Expedia and Carnival Cruise Lines. It went so far as the rep telling me that she couldn't do anything for me and that I needed to contact Carnival directly. After spending an hour on the phone, Carnival refused to help me because I booked through Expedia. Nobody at Expedia is willing to do anything to help and they are all like robots and keep repeating the same information.

Flights booked: JFK via Reykjavik to Birmingham, England - 26 August. Birmingham, England to Reykjavik- 29 August, then stay in Reykjavik for six days. Fly Reykjavik to JFK - 5 Sept. Due to my Visa for the UK not being for the right dates, I tried to cancel legs 2 and 3 of my flight through Expedia (after the airline said it should be a quick process). Note, if I miss the 2nd leg then the airline cancels my entire trip. Expedia has failed to "cancel the 2nd and 3rd legs" as they say a new ticket must be issued that costs $2000. They also said there are no seat on the flight!!! JUST FYI, this was after being on hold for 4 hours. Expedia SUCKS.

Expedia has been the worst travel experience I have ever had. I have been using third party travel services for years to help with the ease and security when traveling. Expedia failed to notify me of a flight change out of OGG on 8/22. When arriving to the airport I was notified by American of the change. After an hour and forty minutes on the phone with Expedia, having to give them options such as not only flying into JFK using LGA or Newark, still I felt the woman on the phone did my exhaust all her options. I asked to get on the flight we were originally booked for and using a different carrier for a second flight that wasn't an option.

I booked one flight for me from PDX to JFK for me and a return flight from JFK to PDX for my mom and myself. I specifically asked for two seats next to each other on the return flight and even asked not to be put in the middle row if possible. They said, "No problem." I also booked a hotel for one night. So, three tickets, and one hotel night. What I got was a return flight with no seats assigned. It says, "Confirm seats with airlines." I drove 20 miles to the airport to do that, Delta told me it was a "restricted" fare and they couldn't assign the seats. I called Expedia, and they told me the same. I told them I did not ask for a restricted fare, but I asked for a fare with choice of seats. The kept saying "But, it is a restricted fare." When I asked to speak with a supervisor, they transferred me to Delta Air number. After being on hold for about 80 minutes, and $146.00 in fees, I finally got two seats next to each other. What an awful experience with Expedia. Never again!!!

Expedia customer service terrible. Travel insurance fraudulent. I booked a trip with hotel and flight, bought insurance to cancel for "any reason". When I called to cancel, they said I could cancel the hotel, but could only get a credit for the flight and could only use the flight for the original airline and original person booked and there would be a charge to rebook. After 2 hours on the phone, I finally got package cancelled and a coupon for a future flight.

This the second or third time I have used Expedia and one time before the seat was changed, I thought I made a mistake. Turns out it is not me it's Expedia. When you book a seat they don't guarantee it. So now I have to pay to change my seat on Jetblue because I screwed up and used Expedia. It cost me $80 because the flight is booked and now I have extra leg room which I don't need. I called Expedia and was sent to India to be told it's not them it's the airline - at least I think that's what the person said because her accent was VERY strong and I could barely understand her. Moral of the story DO NOT USE EXPEDIA!!!

I love booking my flights with Expedia. They are, by far, the best site that offers low prices on flights. I dislike Expedia, however, when it comes to hotel booking. I recently booked a two night hotel stay at the Holiday Inn in San Antonio and was very happy with rates Expedia booked me, until I checked into my room. Holiday Inn's customer service was great. The hotel and its condition, on the other hand, were horrible. My son and I were put on the fourth floor and the room smelled really bad as if a wet dog has been living there and the room smelled like pee. The overall condition of the room was just substandard: carpet was rundown, the toilet needs replacing ASAP (had a really bad stain inside the toilet), the bathroom floor was filthy (you would not want to step on it without sandals on), the shower curtain was not long enough to keep the water in, etc. It was just bad.

I was booking a trip with the family and booked as a "Guest". Once trip was booked I didn't get any type of email confirmation so the next day I called, gave my email address to confirm trip was booked concerned about being billed for it. They could not find it so I created a account and booked again. When I looked at credit card I noticed I paid for both. After being on the phone for a couple hours and talking many different levels the manager I spoke to said it was my problem because on their end for some reason can see my 1st booked trip (but could not be found prior using same email address). They said their system had emailed me confirmation but after check my mail even the trash and junk I had no such email even for the second trip I booked so that makes it my problem I guess.

I booked lax to Glasgow uk and 9 nights at Hilton with breakfast for 2 for $3558. I booked in July 29th to leave in November. August 12th I got an email from British Airways same trip $3010. Expedia wanted $600 to cancel. I called BA and they don't Charge a cancellation that far out. Hilton doesn't charge a cancellation. I called Expedia and they said they called the airline and they charge $600. I called BA again and NO cancellation fee. Expedia did not call, they just put you on hold and still tell you there is a fee. $500. I feel they robbed me. They refuse to price match. Robbers. I'm booking another trip but never with Expedia.

I book all of our company travel via Expedia and the booking, refund, cancellation process are clearly spelled out. The only issue I have with the site is its poor design for corporate travel. For example, they've made changes over the last few years which makes it difficult to cut and paste flight information into a Word document or email which I can send to my employees. Also, whenever I try to book travel lately for an employee, I get a message that says ("expedia.com is not responding due to a long running script"). If I click on stop the script so I can proceed with the reservation, then the DOB and other information for that Traveler will not appear. Very frustrating and after numerous emails I've received no response from them.

I needed to reschedule my Aug 31 2015 flight from San Francisco to New York since my wife had an medical emergency. The Jet Blue flight was booked through Expedia. I called Expedia and rebooked the flight with a new Jet Blue flight on Sep 6 2015, also through Expedia. Since I was rescheduling my flight I was told that I would be allotted $200 credit, which could only be used by calling for a reservation over the phone. I asked for an email to confirm this but the rep said that was not required. Honestly, this was the least of my concerns at that time. A little under a year, I was planning to do a booking and I called Expedia to use this credit. Two reps and more than an hour later, I was still on hold. After all these years of booking through Expedia, the behavior was surprising, frustrating and unacceptable. Isn't customer experience an aspiration for a service company?

I have been using Expedia for over 10 years and I had been a GOLD customer. Over time their service has become increasingly unacceptable and horrible. After today's experience I will never use them again. I made a change to the return portion of a ticket for my family. They had me on the phone for 2 hours. Then they confirmed that change was made. When I later found was that the agent had me booked in transit for 12 hours instead of the 1.5 hours which was initially what I had booked. I called three people who transferred me from one person to another. Then the native English speaker Billy ** tried to tell me that the mistake was mine and to change to what I had initially wanted I had to pay extra after I had already paid and hung up on me. Billy Boy and Expedia frauds. I am done with you!!! You are absolutely useless.

I called Expedia 5 times to make sure that my flight was not cancelled. They told that it was not cancel, but when I got to the airport I found out that it cancelled. Thanks Expedia. I will never do business with you and I hope you go out business.

37 passengers booked flights through Expedia from JFK to Punta Cana for a wedding 6 months in advance. While standing in line waiting to check luggage at 4:30 am for a 6:10 am flight a man came out and simply said flight is cancelled, no other information available. We were left in another state at an airport with 37 people, some elderly some small children. The wedding and resort were paid for. Our cell phones were dying. We asked Dynamic Airways to use land lines. They refused. We called Expedia. They did not help. It took 14 hours for some passenger, 2 days for others and thousands of dollars to book other flights to get to Punta Cana.

Do not book with Expedia. They become a middleman who doesn't care about their customers. Also their support center is in the Philippines. It bothers me that they contract outside the US although that is just my personal feelings. I had to cancel a flight and re-book. A year and 2 months later I'm cleaning out my mail. I had a voucher from a cancellation for 568.40. I thought it was used to re-book. My credit card was recharged and I received a voucher less 200 bucks for cancelling. It went to spam and expired 2 months ago. I was told that their employees are highly trained and stated she was sure I was clearly informed of all this and it's my fault. So I'm out 500 bucks.

I made reservations 1 (one) year in advance for a 2 pm flight out of San Francisco. I received a notice that that flight was cancelled by United and all they had was a 6 am flight out. I called them and said "no this flight wouldn't work". Spoke to 2 different agents Daniel and Alpha??? They kept calling me and all they had to offer was the 6 am flight. The last agent I spoke to was Jessica, same info - 6 am. Why would these people keep calling me back with the same offer? I kept hoping that they would call back with a later flight. What a waste of time and effort. Finally spoke to Giovanni (Sup) and just asked for a refund.

Expedia has the worst service in the world. Will never use them again. They are in the service to deceive customer. Apparently even if you pay extra money to purchase a non stop flight they can go and change the flight with a couple of stop. After being on the phone for over 2 hours Expedia will blame any little policy detail they can to refuse helping you. Next time book throught the Airline. Never again will I use them again.

This company cheats people!!! We found a vacation package that we liked and when we tried to book it, we were told that the price had lowered. As any family, we were excited. However, when we tried to book the package deal, we were unable to complete it. We then called the agent. She quoted the vacation package price, higher than the initial quote we found. She told us to book the current price and screenshot the lower price. We were told that if we fill out their Price Match Guarantee, we would be reimbursed with the difference. As of right now, they have not reimbursed us. I am so disappointed that major companies can treat people this way.

I have booked a hotel with Expedia for stay in Northallerton UK. I have been charged twice for this transaction. Once by the hotel for $59.55 (44.28 British Pounds) and then by Expedia for a much higher amount of $91.59. Once I opened up the case with Expedia, it took several days and several calls and escalations all the way to their executive office to get a response. As per Expedia, their charge was valid and the hotel charges were for 'incidentals'. This is in spite of me providing them a copy of the hotel bill and email from the hotel stating that their charge was for the hotel stay (Bed and included breakfast) and there were no incidental charges. I keep calling Expedia and sending them emails without any response. When I finally did get a hold of a representative they said the matter was closed. How can Expedia charge me twice for the same hotel stay and that to charge me twice of what the hotel charged me?

Booked a multi trip flight with Expedia in July. The day before I was due to leave I tried to check in. One segment came up as not being paid. Called Expedia re this and over the space of the next 8 hours holding on was told 3 times the issue was fixed, then called the carrier and was told it was not. In the end I dumped Expedia and sorted it out myself. However, that is not the reason for the lousy rating... I sent a note to Expedia explaining all of the above in detail and although I got the standard 'we will try to reply in 24 hours' computer generated message I got no reply for 2 weeks. Sent the complaint again and was answered (!) however the answer had nothing to do with the complaint!! Replied to the email received and again no reply. So now I have just come off another 1-hour call with Expedia trying to get them to explain why I was lied to (they didn't like that word) regarding the flight segment and why they have not replied to my complaint.

I reserved a car online through CarRentals.com, an Expedia owned site, in the interest of full disclosure it was non-refundable. We flew to Baltimore for a connection to LA which was cancelled. Immediately called CarRental.com which was challenging since they make it very difficult to reach a person on the phone, it took three hours to reach someone. I explained the situation, said I was happy to pay for the day. I would not be able to pick up the car at LAX that day as planned but would they hold the reservation and we would pick it up the next day at the same time. They agreed even said they called the mgr. at EZ Rent-a-Car and confirmed it.

Expedia did not clearly state, in pre-purchase fine print, that if a return airline ticket was a no-show on departure, it would cancel the return flight as well. This leave a gap year kid stranded in Europe without a return ticket home. Bad form Expedia and bad from British Airways for not honouring the return ticket.

I am not one to bother with follow up or to voice disgust with a poor experience I generally just take the company off my user list. I just completed my last conversation with an Expedia rep. after an 1 1/2 wait on hold, this was proceeded by a 3 hour hold this afternoon and (wait for it) a 3 1/2 dialogue this am. Purchased a package to Hawaii that included first class airline accommodations for all 4 passengers. In viewing my itinerary, the next day, noticed the upgrade was only on the outbound. Called right away, and eventually, after multiple layers had dialogue with a young lady, who attempted to accommodate us at an additional fee. Because I had already spent a fortune & believed I had purchased a first class tix, I declined.

Just use it to look up prices and call the hotels directly. Actually no, use Trivago instead. If you need cancellations/refunds, Expedia can't help, nor do they try. They just pass it off like it's no big deal and they will not "fight" the hotel in the event that you deserve a refund or cancellation. I've been through this with them a few times now. I don't get what service Expedia actually provides. I'm done with them.

I have used Expedia for nearly all my travel for over a decade. I have minor problems that caused annoyances, but never anything as frustrating and awful as my most recent experience. I will never be using them again due to this. I booked a multidestination flight for 2 organized trips in Cambodia and Nepal. This ticket was booked in mid-January. I received a notification in mid-July that one or more of the flights were cancelled and that they needed to know if the changes that were made were acceptable. The changes that were made would have made me miss my travel group in Nepal entirely, had me laying over at a strange airport for 21 hours and getting home late the night before I have to go back to work. I obviously declined the changes. The email then said that I would get a call from someone within 24-48 hours to correct the discrepancies.

They have no email to contact so you are forced to wait for hours on the phone just to get some simple questions answered. I think they bank on people giving up after that much waiting so that they rarely actually have to help you. I AM NEVER BOOKING WITH THEM AGAIN. You are much better off just booking directly with the airline...

I selected a resort and a room type I wanted (the room type showed available and I needed to pay extra for it, so I did). My itinerary showed I had the upgraded room, then, during the booking of the flights, I lost the room and it gave me a regular room, even though I had paid for the upgraded room. Expedia tried to tell me that is because the room isn't available for that package. That makes no sense because I chose to pay more for the room. I even tried again the next day and it still shows the room is available and it did the same thing to me. Lesson learned: They will tell you that you have something and take it away during the selection process. Be very careful with each step you take... Or don't use Expedia.

I am very disappointed with Expedia. I called them to book a cruise to the eastern Caribbean. They said the date for Oct. 1st was available but I couldn't go that date because of work so they said the next would be the 8th. So I booked it. When we got our invoice it says western Caribbean. So I called them to tell them they booked me the wrong place. They said they would charge me $500 dollars to change the cruise. I lost it. I told them I shouldn't have to pay for their mistake. So they got a manager involved. She heard the recording. Confirmed we said eastern Caribbean. But that it was our fault for not confirming it was for eastern Caribbean. I'm so upset. I will never ever book anything with Expedia again. Beware they are the worst company ever. They lie even though there is a recording.

I booked two rooms in a Motel 6 in Corona Ca. for three weeks thru Expedia. Once we were at the hotel for a week our schedule changed. I went to the hotel clerk told him that we were checking out and I wanted a receipt with the charges to date. He said that he could not do that. We would have to do it thru Expedia. When I called Expedia they said that they would have to call the manager at the hotel. They put me on hold for several minutes then told me that the manager was not in and that they would call me back when they contacted the manager. Then they never called me back. I called two more times and got the same results. They were reading from a script. Each service agent said exactly the same thing. I do not know where their service center is but everyone that I talked to was using English as a second language. I could barely understand most of them.

Expedia owns trivago so I called Expedia and asked why they are charging 95 for a hotel when trivago is charging 60. They told me "No problem. I will walk you through the price guarantee" so I booked over the phone with Expedia. He walked me through the form to fill out to get the difference back and I got an email from Expedia saying I cannot get the difference because it's trivago. Then I went to Expedia and found their price went down and they will not honor that. And since he told me I had by midnight that night to cancel I went to cancel and they lied on that too, said I had to pay one night's fee plus a penalty. Never ever again. They are absolute crooks. I am a travel agent and will never go through them for hotels for my customers ever!!!

I went to Expedia's website to book a flight last minute flight (next day). To my surprise there are two red eye flights for $170.10. Upcoming "selecting" these flights, the price jumps to $900+. I work on e-com, so I understand "mistakes" happen. I go back to the select a flight page and lo and behold the same price for two flights! Assuming this is a problem, I call customer service. Customer service explains that the system didn't update. I have the customer service agent try and book the flight. The customer service agent gets the same result.

Do not use for official occasions. If you need a proper receipt (most probably do if you work in a proper company) to get your flights/hotel costs etc to be reimbursed as expenses, avoid Expedia. They only issue invoices and no receipts. And of course, any educated person knows the difference between an invoice and a receipt. I mean, you need to go through customer services if you even want an invoice. Why don't they have an easy "print receipt" or "print invoice" button on their webpage/my accounts/itinerary page? It's so stupid and those who take care of their oh beloved customers are just as thick too.

Expedia had a great package deal. Locked on the deal and continue to booking. Unfortunately Expedia don't take two cards option online and had to call it in. Well I called it in and they found a greater deal. I just had to do two separate transaction. Well one transaction went through and when they went to process mine card, they stated! "Oh no, there's an error. The price change and its $80 more than we offered." So I said no! Of course they try to make me take it and I refuse!

We booked a rental car through Expedia to find that they don't really work with vendors. The car was not available and we were forced to get another reservation. We also made the mistake of getting Expedia rental insurance when we made the original reservation. Expedia refused to refund our money even though we cancelled the trip since we had to make another reservation. I waited 40 minutes on hold to find this out. It would have been better to use either the direct rental car company or another trip site. Worst experience ever!!! Do not use Expedia.

This is a long rant, but for those of you who use or are thinking about using EXPEDIA for booking travel arrangements, think again and make a better choice. This company should be put out of business. After getting a $50 credit from them last week because of AWFUL service, I tried to use it today. It is virtually impossible to transfer it on their website, so I called. (Only took me five minutes to find a number for them.) They took all my information then put me on hold. Came back on and gave me the price that would be charged to my cc. $150. I asked how the credit would be credited. Back on hold for three minutes. Then told it is not a "pay upfront" situation and the credit is not available because the fee is collected at the hotel.

My wife and I used google to search for one-way flights between Edmonton and Montreal. We ended up purchasing two tickets online through Expedia.ca. We expected to pay the quoted price of C$583 and were shocked when our credit card statement showed we were billed $788. Upon further investigation we discovered we were billed in US dollars and the price difference was the dollar conversion. We tried settling the matter by contacting Expedia and it was the most frustrating experience imaginable. We were rerouted to a call center in the Philippines who wasted at least half a day of our time and were powerless to sort out the problem.

I made a reservation using a subsidiary of Expedia. Either through a technical error or identity theft or some other method but not my doing, the reservation was cancelled that same day and then reinstated. An email was sent to me about the cancellation but it ended up in the Promotions section of Gmail, so I didn't find it until I went on a search after a DOUBLE BILL arrived. They were billing us twice for one room at one hotel. The worst part is that I called everybody: the subsidiary, the hotel, and worst of all, Expedia itself. I was on the phone for hours, but with Expedia, I just kept hanging on because they kept promising that I would be passed on to a person who could help me out.