Expedia Reviews

I made a booking on their website and price shown to me was $63 and I got charged $233. When I called them they said rest are the charges (3 times the price of the room). Then the representative said they will get the charges reverse and someone will contact us in 8 hrs but no one called back ever. I called them back next day and they said the resolution is, "We can't reverse any charges sorry." This is just a scam when they show $63 and charge $233. DO NOT MAKE ANY BOOKING FROM THIS SITE.

Do not use. You cannot believe. I booked a car and then they said, "Do you want to rent a space as well." I was going from point 1 and dropping off at point 2. I mistakenly assumed that they were offering me a place at point 2... Ooops I booked a second place in point 1. I could not believe it when I realized that they had faked me out like that. I went to cancel, right after the booking was made. And too bad...it was not allowed. Expedia sided with the hotel and tough ** they ended up saying. I will never trust them again.

Years ago I would use Expedia for traveling and never had any issues. Now this company is all about greed, fraud, and deception to their consumers and have hired very gruff staffing! I booked a roundtrip travel to Las Vegas with Frontier and added flight protection that clearly states it will protect my money should I need to cancel under certain circumstances. Well I have to have surgery and didn't want to cancel but change the flight dates. I was immediately told that I need to contact Frontier which is a whole other huge problem in itself!

I would never go through Expedia again. Because you are going through a third party you waive all your rights. No one really helps you if you have a problem with a flight and Expedia gives you the runaround. No email update about flight changes. Went on the night before to find out my whole family could not sit together for over a five hour flight both ways. Had miles to upgrade and told because I went through a third party I could not use it. Paid extra to pick my seats and did it five months before my flight. Did go online to check a few times before the flight. The changes were made around 3 in the morning and I was leaving my house 5 am to get to my flight, which just made me more stressed. It is not worth the money I saved.

Expedia is the biggest rip off I have ever seen. I will never book with Expedia again. I had to take a last minute emergency trip to see a family member in the hospital in critical condition. I thought that booking a so called "bundle" deal would be the best route. I booked an airline ticket and a rental car. I left on the flight and then due to a work commitment I had to return home 3 days early. I called to change my return flight and that is when the nightmare began. I was on the phone with customer service for a total of 4 hours. I was constantly put on hold and a few times had a "dropped" call. They changed my ticket (with a $200 fee) and only changed the times not the date. I called later that afternoon and said I don't see a change in my itinerary and was told it takes 24 hours to reflect the change.

Expedia customer service was awful. I had to change my flight to New York due to family reasons and they refused to help me at all. No refund, no date change, only a disrespectful attitude from an operator that I imagine is jaded from Expedia's company policy for dishonesty and false advertising. I decided to cancel that flight with Expedia and will never book a flight with them again. I've read other Expedia stories and other people have had entire trips scammed from them. Expedia plays with misdirecting policies and downright bureaucratic staff to swindle anyone they can.

I book my airplane tickets on Expedia on 6/26/18. As I was checking out to pay my airline ticket online after I pay for it, I noticed they added price match promise fees of $45.00 towards my airplane tickets. I call them right away and told them that it’s a error that this fee was added to my plane tickets. They told me they did an investigation. A few days later they told me it’s my faults that I wanted that fees added to my bills. I told them if I wanted the price match promise fees added to my bill why would I call them right away after I book it? I told Expedia that this is a error but they told me they can’t refund my money back. It’s not their fault! I am never booking a plane tickets with them anymore. Please help me??? What should I do?

We booked a hotel stay and were very unsatisfied with the hotel. The hotel eventually agreed to a refund but Expedia dragged their heels for a good while. Eventually after much blame on the hotel they said they processed a refund and it would be in our bank acct within 7 days. After over 7 days it didn't appear in our account so we contacted Expedia again. They then said, "We see there was an issue. We will reprocess it... It will be there with you in 7 days." Another 7 days has been and gone and we are still waiting... They are a disgraceful company. I am now going to Twitter and other social media sites to complain.

DO NOT BOOK THROUGH EXPEDIA! I read over 15 reviews that all sound exactly like my situation. I booked a hotel room between 8p and 8:30p. I cancelled because I decided to stay in a different city/location. 3 hours later I get A check in confirmation email. Called Expedia and the rep stated that I needed to call the hotel to cancel. Called the hotel and was told that when a reservation is made through Expedia they aren't sent my bank info, but instead, Expedia takes the payment from me and pays the hotel with their card. Expedia refused to refund me claiming that the decision was up to the hotel manager. Hotel manager tells a different story! Not to mention the room was advertised $10 cheaper than what was charged to my card. It's all crazy and I will NEVER book through Expedia again. Fool me once, shame on you... Lesson learned!!!

My experience with Expedia has been nothing but atrocious, from customer service to the misleading advertising called fine print. I booked a flight vacation package last year and earned $98 dollars in points. This year, loyal enough to return to the site and redeem my point, I was told I CAN'T!! When asked for an explanation I was told that there are specific criteria I have to follow to redeem my earned points. The only way I use these points is if I book an only hotel or a build my own vacation package with Expedia!!! Who would have thought that I can't redeem the points the same way I earned them!! They are making money advertising other companies' packages and making money from their fine print/very misleading advertising off of clients who are loyal enough to return.

I reserved a car for 2 days with Avis through Expedia. Car rental popped up as a special rate (in retrospect not!) as I had just booked flights and accommodation. We only used the car for one day and returned it within 24 hours. We refueled the vehicle before returning it. Avis nevertheless charged us $51.61 gas fee. How do you fill a car that is already full and bill someone for it? Avis claim they have no knowledge of the amount Expedia will be paying them for the booking and can do nothing about the unused day. Expedia will not refund the unused day.

This evening I reserved a motel room for Saturday, the 29th. The e-mail reservation form that came to me soon after I made the online reservation was for today, the 27. It was already after 9:00 p.m. I had to pay extra to get the reservation correct to the 29th. When I entered the name of the motel on my computer Expedia was what came up. My wife with extra hunting on the computer came up with the motel reservation form. It would have cost less using the motel site because I could have used the rate for senior citizens.

Expedia customer service could not have been worse! Had booked a 2 night hotel stay in Tokyo. Several weeks before departure asked customer service to extend stay by 1 day to 3. I checked the hotel website to verify that rooms were available at the same rate. They were. Wanting to keep it on one reservation to avoid checking out - back in. Customer service assured me that the change was done properly. A follow up email from Expedia made it clear that they had not gotten it right.

I booked a room in Cape May NJ for 6/18-6/21. On Expedia the room was oceanfront. After booking I looked on the hotel's website and the room was listed as "partial ocean view". I contacted Expedia and after they presumably confirmed with the hotel that the room was oceanfront Expedia confirmed this with me in an email. We arrived and our room was facing a concrete wall! Called Expedia on at least 4 occasions - 2x they hung up on us and the other 2x put us on hold stating they were contacting the hotel and eventually disconnected us. The Hotel was sold out so we had no other option but stay in the room for the 1st night and the hotel accommodated us the other 2 evenings. My first and LAST time using Expedia!!!

I booked a flight through Expedia on Interjet. I became sick and was unable to take the flight and canceled the flight through Interjet at the airport and they do not accept cancellations except through Expedia who never stated this or is it anywhere in the insurance disclosures. Expedia did not help in any way to get me a refund and tried to book another flight and charge me more for it instead of helping me with the insurance. The representative was not helpful at all and could not resolve any issues. The discount was minimal using Expedia but the loss was huge because they do not have any morals or standards of doing business!

Price Guarantee. I recently booked a hotel through Expedia. My daily rate was $306. I followed the rates on TripAdvisor which were as low as $216/day. I tried to fill out Expedia's price guarantee form which required a screenshot which I didn't know how to do. I asked for assistance and received none. I sent links to TripAdvisor stating the price. I finally was able to send a screenshot with the lower price. After at least ten emails I was finally told, after my trip had already begun, that I was comparing apples with oranges because that price was for nonrefundable bookings. In reviewing the TripAdvisor website, nonrefundable added about $20/day. It was still considerably less than I had prepaid. I feel deceived. Expedia misrepresented their policy.

I booked a flight from Santiago to London through Expedia. Unfortunately my connecting flight was canceled completely due to Aircraft being US. As soon as I got home I called Expedia and asked them to change to the following day. At the time I also asked what would happen if my connecting flight was further delayed and was told as long as I advised them 4 hours before it could be changed. The next day (3 hours before original flight) as I hadn’t received new reservation, I called again and was informed that they hadn’t changed it!!!

Hey Guys, just for you to be aware, I did reservation through Expedia with British Airways. On their website it showed we are allowed for 2 bags for check in, at the time printing the Boarding pass, the itinerary shows 1 checked in bag allowance... They cheat on people and we have to take snapshot of the information they provide at the reservation time.

I thought I was paying $134 for a basic hotel room. I paid $174.80. My mistake for not reading all of the information on Expedia's website. I checked with the ladies at the front desk and was told that I would have paid $114 plus tax if I had NOT used Expedia. Take a guess if I'll EVER use Expedia again. Expedia did not Succeedia!

I went on Expedia.com website to book a hotel reservation for a stay in Thibodaux LA for dates before during and after a time I had a medical appointment (June 18 thru June 20). I received a confirmation with dates July 1 thru July 3. The first step in booking a reservation is to choose check in and check out dates. There was no reason for me to book the dates confirmed by Expedia. When I called Expedia to correct this situation, I was told that the hotel would not honor the dates or a refund. I called the hotel; the hotel did not charge my bank account; Expedia did. Second efforts with Expedia were fruitless. Expedia Corporate will not refund my $78, or even give a refund further consideration. It seems the reason for this "error" is that Expedia falsely advertised a room rate that was not valid or agreed upon with the hotel.

I booked a room on Expedia on June 19 to go to Wildwoods on June 24 and check out June 25. It stated free cancellation and I will not be charged until I get there. I cancelled on the 21 which is 2 days before Saturday and Expedia charged me $10 because I did not cancel before May 25, yes May 25 a month before my reservation. Customer service were so rude and she kept telling me that I should've read that if I cancel after May 25 I will be charged 10%. And found out that they charged my credit card the whole amount. Bunch of rip offs. Never using again.

My company and I always used Expedia for travel. When you cancel a trip you get a credit Voucher less $200.00 for what reason I do not know. When you go to use it they will put you on the phone with a foreigner that can barely speak or understand. I was on the phone with him for 45 min on hold 7 times and then tells me I need to speak to his manager.

I'm not sure words can describe how horrible my experience with Expedia has been with regard to a car rental. I booked with Expedia after considering several sites. All had offered the same price, but I felt using Expedia would be the safest and most reliable. Boy was I wrong. Despite receiving a confirmation of my reservation, I received a phone call weeks later saying they would not honor the reservation I made because the car rental company had erred in the rate offered. I calmly explained that I found this unacceptable. That Expedia should honor what it puts up on its website. The agent I spoke to was useless, spewing the same three sentences over and over again. I then asked to speak to a supervisor, who said she would sort it out.

I booked 2 rooms at a hotel on Feb 25. And I chose to pay later at check in which would be on June 9 for a 1 week vacation. I get an urgent email from Expedia on May 26 stating that the hotel was unable to honor my reservations. I call Expedia to find out the hotel had been permanently closed since Sept 2017. He told me I would not be charged any fees so Expedia canceled those 2 room for that hotel. So Expedia gave me choices of other hotels to choose from and I told the agent I will look them up online and he said he would call back later to follow up. So found 2 rooms and booked them. Expedia called me back to follow up I told him I booked 2 rooms at a new hotel and he confirmed the 2 rooms I booked and told me I had to pay now. So I gave him my card info and paid over $1000. They took that right out my bank.

I went online to Expedia to book a hotel stay in Atlanta for the 24th of May. Only upon printing out confirmation, realized my date was changed to the 10th of June. Once I discovered this, about 2 mins., I telephoned Expedia to let them know what happened, I was informed that my hotel confirmation was non refundable and had already been billed to my credit card although it was noted that I would not be charged. I was told by Expedia that was the hotel's policy, I called the hotel and they stated that Expedia had called them and they told them they had nothing to do with monies that was charged by them. Expedia has and is still refusing to refund my money for a room that I canceled and never booked for the date that was on the confirmation. This appears to be normal practices for Expedia based on the reviews.

I paid 1600 dollars for flights through Expedia and purchased the 108 dollar travel insurance. The insurance is NOT through Expedia and is through a third party. The marketing on Expedia's for the insurance claimed you could cancel due to work obligations. However when I called Expedia they told me I was unlikely to get a refund, because the insurance company is "unreliable" and "very difficult". The customer service rep for Expedia admitted it was a scam. All of this was before I even gave the reason to Expedia as to why we needed to cancel. Of course I can not cancel through Expedia or the 3rd party insurer. Be warned, Expedia is using companies their own customer service reps say are scam companies.

I booked a trip on Expedia and bought trip insurance. Work things come up and I wanted to be covered. Well something came up and I called Expedia to move my trip out two weeks. I didn’t want to cancel. Just change the dates. They informed me I had to call AIG Insurance company. Well unless you have just found out you’re really sick and maybe dying, you will be denied!!! So total waste of money to buy insurance. Expedia would not help me at all! I’ve been booking all of my trips, car rentals and hotels through them for more than ten years! Never again! They just took my money!

I canceled hotel reservation via Expedia website 1 day before the hotel cancellation date. With full confidence I knew the cancellation was set. However, the hotel still charged me. I called hotel and was told hotel had nothing to do with the refunding my bank account. I will need to call Expedia. After calling Expedia the following day I received an email stating "We have coordinated your case with Sleep Inn Salisbury, however, they have denied your request for a refund due to their policy." I am stuck paying for a hotel stay that I didn't (and never could use). I will never use Expedia again. Something unethical is going on here.

Confirmed booking cancelled. Upon arrival at 11 pm left stranded to find alternate accommodation. My negative verified review of Expedia.ca was not published. Buyer beware, do not book with Expedia or go by Expedia "verified reviews" as these are bias in favor of Expedia.

I booked a Alaskan Cruise line through Expedia, paid $1,000 deposit and the remainder later. A couple of months later, an email popped up and said my booking was cancelled with a $1,000 cancellation fee! I immediately called Expedia but was put on hold for 40 minutes before I managed to talk to a customer service rep. She said the cancellation was made by Royal Caribbean, as an agent, Expedia could not recover my booking. The only way to recover my deposit was to pay for another cabin with $4,000 markup as the market price had increased. I called them again twice (and being put on hold for over 30 min) and one of the service rep told me that 2 emails reminding the payment due were sent prior to the cancellation -- which I had never received. She said she could not forward me those emails. She said her name was Trish.

After spending days traversing the various sites to find an affordable flight to a Caribbean destination, I saw what I thought was quite affordable being offered by Expedia. The only drawback, the flight was not direct but involved connecting flights. I thought that because of the savings it was worth the inconvenience. I booked this flight in January, the flights to be in July. I kept checking my itinerary from time to time as the months passed. I remembered checking it in early April and everything seemed okay then but when I checked in late April I noticed my itinerary was changed. My original flight detail was - departing from London to Canada; then from Canada to my final destination, with an hour and a half waiting time between arriving in Canada and leaving on the connecting flight out. The itinerary was changed to - believe it or not - to arriving in Canada over an hour after my connecting flight departs. How is it possible for anyone to do that.

I was booking a hotel stay in Quebec City using the Expedia website. I had it all set up with the correct days for my stay. I chose to book a non-refundable hotel stay. When I pushed the button to book, it didn't show the booking dates, but just asked for booking and credit card information. After I pushed the final button to book, the reservation came back with different dates than I needed. I called Expedia customer service right away to say the booking was wrong. They claimed there was nothing they could do unless the hotel would agree to cancel the reservation. The hotel did not have a room available on the dates I needed, and they refused to cancel the reservation.

After 2.5 hours on the phone with Expedia Customer service my issue is unresolved and I am incredibly frustrated. I live with Post Traumatic Stress Disorder and have been gifted a healing retreat in Phoenix Arizona, I live in Toronto Canada. For the retreat I must arrive in Phoenix before noon on June 22nd, and depart after 1:00 pm on June 30th.

I needed to book a car rental out of the Gare de Rodez without a deductible. This can only be accomplished using Expedia, Travelocity, Orbitz. All three use the same third party to link to the car rental agencies, including SIXT. I attempted this 5 times during the day. I also called Capital One to find out who was screwing up my reservation and why. The bank said that the merchant, Expedia, had an error with the address on my account. When I asked what address Expedia had, the barely-English-speaking rep on the line said she did not have that info. So how does Expedia know the address has an error if they can't even pull it up to verify? Morons...

I'm writing to express my extreme disappointment in Expedia and the Blue Travel Partner Service. I booked a trip through Expedia to the Dominican Republic from 5/29 through 6/2, in the reservation it lead me to believe that the only way to get transportation from the airport to the resort and from the resort to the airport was through Blue Travel Partners. My fiance paid for the transportation cost along with our travel.

Visa FlexPerks Travel Rewards and Expedia = Bad Business and BAD service and attitude. Remember those miles you have to use on your credit cards? We just got stung badly. We booked 2 nights at a Homewood Suites in Clearwater, and received a confirmation. Upon arrival, we were told Homewood Suites was never notified that we were coming, and they were full. The clerk said this happens often with 3rd party vendors, like Expedia. We called the number on the confirmation print out, and Joe from Travel Rewards apologized and said he couldn’t find another room for us, but could credit back our points.

I booked with Expedia for a funeral in Maryland only to find out since my Sister in Law was born and raised in NJ the funeral will be here and not there. I figured no big deal. Just call and cancel like any hotel would allow. No not Expedia - not even for a funeral. And they have the gall to blame the hotel. I called the 800# for Best Western and they said they have nothing to do with it. If you use Expedia or any other of these BS India run companies you may just want to grab your ankles 'cause they are gonna shove it in and good and deep. First and last time I use these smelly **.

I booked a flight and hotel for two (for my husband and I) to Vegas this June 20-25 last Feb 2 or 3. (Credit card statement showed on Feb 3) Today, 9 days before departure I was trying to print my itinerary with confirmed bookings. To my dismay, the 2 e.tickets flights were both under my name. (They always check the spelling of the passenger names in phonetics.) I called customer service, they transferred my call to ‘change of name’ dept supervisor, Lanthoi, then to another.

Worst experience with Expedia Customer Services!!! Dear Expedia, since I can't get any help from your customer services, I decided to write you on Facebook and will share with my friends/family!! On Monday, June 4th, I booked a hotel room in Mississippi. I got my itinerary with choice hotel that I PICKED and 2 seconds later, got another itinerary putting me in a different HOTEL!! I immediately called Expedia and spoke to a representative that apologized and said she will put me in the right hotel. She said that I would have to pay an extra $10.00. I was fine with that. She took my card information and then charged me the full PRICE on top of the first charge!!

I will not rest until I get my $1000.00 back from this organization. I have never used this company before and will use every means to highlight their inability to treat their customer with integrity and sound business practice. In the middle of trying to arrange a trip, it became clear that there would be a problem with attaining the required visa... one I obtained confirmation that this would be an issue. I have been trying to cancelled the trip and have only received $500 dollars of the $1500.00 spent with this organization. They have tried so many different means to hold on to some for these charges however, I will continue the fight until I get all my monies back. Unacceptable!!

Oh yes. I'm living through it now. We live in Switzerland. Booked my date for hotel 18 to 19th June 2018. Put in my dates and was told to pay. Entered my credit card number. It was "number not valid three times". On the fourth attempt it was suddenly accepted. Confirmation came back "your hotel has been booked for the 3-4th June." What??? Immediately tried to cancel, but could not. Of course, I had booked a room with no cancellation fees because I knew we were definitely going. We had booked our train tickets already 6 or 7 weeks ago. Tried to cancel straight away, but of course, could not, Tried to contact them immediately on the website, Could not. Kept getting error messages whilst trying. This site cannot be contacted? Tried to contact them and the hotel for nearly 2 weeks now, Emails everyday. Hotel said, "take it up with Expedia". What a joke.

I tried three times to book a flight online and I received three different times a message saying "sorry please try again." NOTE... each of the three times the price went up (3 times). I finally called and they found my flights, asked for credit card number after quoting me a price of $819. Before submitting the CC number I was told the price had gone up again! I will never EVER use Expedia again. They displayed DISHONESTY AT ITS BEST! It is shameful.

Booking a 7 night stay in Mallorca for 2 via the Expedia website we decided we would pay extra for breakfast. We carefully checked all the detail regarding our holiday and confidently hit the pay button! Once we had paid we received our itinerary list for our package holiday and the 14 breakfasts we paid extra for were missing? We assumed this would be rectified on arrival confidently knowing we had just paid! Unfortunately this was not the case and with no evidence on the itinerary we were BANGED TO RIGHTS so to speak...

Booked a flight from Amsterdam to Toronto on 6th. It was overbooked. Airline rescheduled the booking for next day. The Expedia.ca customer service is appalling. No support to stranded customer. They say it's not their problem and can do nothing to help.

I booked a trip through Expedia on June 3, 2018. Pure Nightmare. I spoke to only foreigners. Although the agent booked the trip incorrectly (admitted) (charged for a flight instead of a vacation) Expedia would not correct the errors. When called I was hung up on. Then, on a callback to them I was placed on hold for over 59 minutes. I was next informed by another agent that there had to be two separate itineraries.

They partnering with the Allianz travel insurance and none is taking responsibility of a claim opened brocade of the airline fault. I buy travel insurance for every flight and that one time I had to open a claim they refused to pay for it. Scam by the travel insurance which somehow is expected. But I purchased it via Expedia and they should hold them to higher standards!

I bought a package of a 5-stars hotel but when I received the confirmation email the hotel was 4.5 stars. In their page they show 5 stars. When I called to present my claim they said that the stars they put there are not always the hotel stars and that may vary.

When I booked the tickets there was a chance that my husband would not be able to fly with us, so I bought the travel protection in case I needed to cancel his ticket. As it turned out he could not make the flight, so I called plenty of time before the flight and they stated that a full refund was only available for medical reasons. So if I understand correctly, I got charged for the travel protection, I am losing $200 being charged by the airline for the cancellation and if I re-book it has to be within the year for the same itinerary?!? I could have forgone the travel protection cost and just lost the $200 from the airline cancellation. I was told that I had bought a non-refundable ticket, had I booked through the airline I could have paid $25 a person and got the refundable ticket, whereas I could make changes. Never using Expedia again.

I had to cancel a reservation due to a family emergency, and they still charged my card for the room!!! I have had to call three times now to get a refund...BUT...they are going to take SEVEN DAYS to refund my card. The second guy I spoke to about this hung up on me!!! I will never use this company again!!!

I have use Expedia reservations in the past and it work out quite well. But this time, it almost became like something in a horror movie! I book a room for 4 days at the FAIRBRIDGE INN EXPRESS, in Villa Rica, GA, thru Expedia to attend my granddaughters, 2018 High School Graduation in Douglas County. When I arrive I had a little bit of difficulty spotting the hotel, for there where no signs I could see from the road. But as I drove up to what I assume should be Fairbridge Inn I drove completely around the place wondering do I really want to stay here. There was some cheesy renovations taking place. I was book so I had to go in or be charge.

I contacted Expedia because my points have not posted to my account. I contacted them before and they told me to wait 6-8 weeks. I waited almost 4 months now. I contacted Expedia and was transferred to 7 different representatives that could not give me an answer before I requested to speak to a supervisor. The supervisor then told me there's nothing he could do. Now I'm going back and forth between Expedia and credit card company. Don't do business with Expedia or accept any "bonus" offers from them.

My reservation was canceled at 6:22 AM via email on the day of my arrival. I didn't know until check-in at the hotel. It was a Saturday on Memorial Day weekend. The best they could do was get me to another hotel in a "comparable" suite. It took over an hour to get us this room and it was a disappointment. We booked a luxury suite for 2 days but instead ended up in a "classic" suite. Classic meaning old, outdated furnishings, bedding, carpet and bathroom fixtures, etc. They gave us a $150 credit to use on my next booking but why bother if they can cancel it when they want?

I book with Expedia to go to Costa Rica and they offer a $73.00 protection plan and when I asked is for what? They say for insurance, health emergency and cancellation. I did not needed to cancel but because I was flying with my daughter and health and emergency was something good to have, because we were out of state.

I booked a flight through Expedia with Brussels Airlines, cost was $201. Flight date was 22 May. The airline canceled the flight one hour after the flight time! I rang airline and Expedia immediately. Expedia were to call me back. I waited 10 days and no refund or call back. I spent an hour and a half on the phone to Expedia last night, an international call with multiple disconnects. Finally got an email today from Expedia saying I will be refunded $125 and it will take 8 weeks. Why am I not getting a full refund and why is it taking 8 weeks?

We purchased a vacation package. DO NOT PURCHASE A VACATION PACKAGE. DO NOT FLY DELTA. 1. Our flight was cancelled due to crew “timing out”. They followed up by saying a replacement crew was on the way. We waited over 4 hours and they said they think the crew went “home”? 2. I had to call Expedia to help us with hotel transfers since our flight was cancelled. They said sorry, we had to PAY for another transfer??? I said absolutely not and they said that was all we could do to ensure we would be picked up. 3. I asked for a refund then for both the transfer we already paid for through Expedia and for the the night at the hotel we missed. They apologized and said sorry they could not get the “hotel” to refund that. When I said that I didn’t pay the hotel, but Expedia and therefore Expedia should refund me they apologized and said they could not.

I was an Expedia Gold Plus customer. Expedia has extremely poor customer service and it’s unacceptable to buy air-tickets from this company! Never use Expedia and inform your friends not to use it. Itinerary **, travel dates Apr 30, 2018 - Jun 22, 2018. Expedia charged me 3600 US$ for a business class ticket, Expedia sent me to the wrong terminal D and the flight left from terminal F, OK. Me and other passengers lost the flight... I called Expedia and spent couple of hours on the phone with representatives, in a result Expedia charge me extra 973 US$ and change the flight to the next day, 02 June. When I arrive to check-in counter, it's appeared that my ticket is downgraded to economy class and not confirmed. I called Expedia again, the representative asked me to wait on the line again, I wait, till the flight been closed.

I'm a "GOLD" member from Expedia and I feel like this company simply don't care for those who are loyal to their program, even less for their customers in general. I booked a 7-day cruise with Expedia (Itinerary #**) for $1,825.20 for 2 people. There were promotions attached to that booking which would give me on-board credits when cruising. When we checked-in, the problems started. One promotion would give us $50 on-board credit, the second would give us $25 each on-board credit, the third would give us $100 on-board credit. We received the first 2 and the third we didn't get it. We called Expedia and they could not figure out why. We finish the cruise on 03/10/18 and since then we have called and sent many emails to Expedia without a proper answer.

I have been checking on flights from Toronto to El Salvador on Expedia. When I went to book on their site the cost for the flight was one price but at the final page the price went up by $1,000. So I called. I was told that this was due to the cookies they use on the site. So I was enticed to book and then wasn’t told until the end that the price had gone up. I spoke to a supervisor who confirmed this and then led me to believe that these flights were going up so I should book now. The flight I wanted was non stop. He booked me on a flight with a stop on both the outbound and inbound flights.

I have to write this review to warn others about the Collision Damage Plan that is offered when you rent a car through Expedia. It is rejected by rental companies and they claim it does not offer any coverage whatsoever. Europcar claims they have informed Expedia of this several times but no changes have been made. I was also told that I would get a refund of my $110 with no issues from Expedia but as of today Expedia informed me that they will not be issuing a refund and I have to continue to fight for getting the money back. In the future do not rely on Expedia to provide any type of coverage and just go through the rental company or your own insurance company if you can because this is just one way for Expedia to collect money without providing a service.

I'm disappointed. I reserved a room at La Quinta in Dublin, GA, using Expedia. The La Quinta website indicates that baby cribs are subject to availability. Turns out, they don't have ANY baby cribs at all. So, they are not actually "subject to availability", but rather NOT available. When I found this out (over Memorial Day weekend), I had to cancel my reservation and find another hotel. La Quinta charged me for the room and will not refund my money because I did not cancel early enough.

I rarely write overly negative reviews, but I must let it be known that my last three calls with Expedia customer service have been excruciating. All three calls lasted over an hour and a half, with me being put on hold multiple occasions, and utterly no effort was put forward to ensure customer satisfaction. I have been assured that Expedia is more concerned about the check they collect than they are about the satisfaction of their customers. This is the last time I will ever be using Expedia.

My boyfriend and I booked our flights through Expedia. We missed our flight due to an emergency and called to rebook it as the airline advised us to call them. The lady who assisted us had the thickest of accents, and it was very difficult for us to understand what she was saying. She had stated that we would have to pay $200 rebooking fee and the total cost of tickets would be $1200. My boyfriend wanted to make sure we were understanding her right that we would have to pay the rebooking fee and that was it, and the agent said, “Yes”. He repeated this about 3 times, and she would repeat what she said. We agreed to the rebooking fee, and went on our way. While on our vacation, we got charged $675 and were a little perplexed as to these charges.

We booked a hotel in Cape May for the Memorial Day weekend, to arrive on Saturday 5/26 and to leave on Monday 5/28. We received confirmation from Expedia that we were confirmed at the hotel and specifying that there was no need to reconfirm. We arrived at the hotel to find out that Expedia had canceled our reservation because the hotel was overbooked... But no one notified us despite the fact that Expedia has our contact information. We were offered a $25.00 coupon for future use via Expedia, but we don't intend to use them again.

We set up a reservation for May 25 - 27. Changed it immediately to 26-28. Were given a rate of $171.91. When we arrived at the hotel they said they only had one night reserved for us and that was on the 25th so we were considered no show. After explaining to the front desk person we were told to call Expedia since they were who we went through. After speaking to (whatever his name was that barely spoke English) I was told that they would not refund the money from the night before and that we would have to pay the rate the hotel would charge us without the... which was $30 more than the original. When I told the man this was unacceptable he told me that they could cancel it and we could go straight through the hotel.

I purchased soccer tickets to a Real Madrid game in Madrid Spain, game was scheduled for Sunday May 13th. I paid about $1100 for two tickets, which Expedia sent to me vouchers for, vouchers were supposed to be exchanged for tickets the day of the event. With the event being on a Sunday and most places being closed Sundays, I tried contacting them days prior to the trip from the U.S, days before once we arrived to Madrid, the day before which was Saturday the 12th and no answer. I had the hotel receptionist call and no answer. I called Expedia to make them aware of the incident and how I needed to get through to pick up my tickets and even THEY could not get hold of the vendor. I could not pick up my tickets and to make the matter worse, the event changed to that Saturday the 12th, so now I was in a rush to get my tickets and still could not get hold of them!!!

This is the worst company!!! I booked a flight from Orlando to Houston for Memorial Day weekend. I was sent my itinerary email from Expedia confirming my flight dates with my receipt included. When I called to check into my flight, Expedia told me that they never confirmed my flight with United. So here I am sitting in Houston, Texas trying to confirm my flight for the next day and it was never booked in the first place. Expedia did nothing but tell me sorry. How can they not be responsible for this type of error??? Now I have no return flight, stranded in Houston and left to figure out my own way back. I will never book with this company again and I will make sure everyone knows of this terrible "act" of customer service. This company is a scam and they will delete this post. But I will make sure to repost on every online review post because no one, even your own employees, should have to experience this bull.

We just had a terrible experience with Expedia on May 19 2018. We booked and PAID for La Quinta near Philadelphia International Airport ten days before through Expedia mobile app. However, when we tried to check in at 11 pm, we were told that the room was double-booked by Expedia.com and not available. The hotel staff claimed that since we paid the money to Expedia instead of the hotel, it was not their responsibility, so we called Expedia for help. Spent more than an hour over the phone, the staff of Expedia helped us to book a nearby hotel called Hampton Inn but when we drove there we were told that the hotel was double booked again and not available either. I called Expedia again, after fumbling for another 30 minutes, the guy on the other end of phone line told me that he did find another one and would cost $8,000 per night. Is this a joke or an insult?

Room rate 109.00 plus tax total 125. Added two additional people at 5$ per person paid total of 136.85. When reservation reached hotel it was for two people only, hotel requests to pay fee again because Expedia refused to simply correct their mistake. Hotels booked for holiday weekend. They (Expedia) wanted me to cancel (without refund) and book different room for additional charge. Guy couldn't follow what I was saying and just repeated himself no refund and room only allows 2 people, so two people can sleep in car? Ok! Never again... I told him to leave it alone before he messes up the whole reservation and the kids end up not having a room waiting after they leave the river four hours from home??? Started off as cheapest hotel in area (Knights Inn) for price they could've went where we always stay laquinta inn. Directly book. Never use Expedia.

I made reservations at the Kahler Hotel in Rochester MN for a friend (June 4 to June 6th) about a week ago. Yesterday Mayo called and said that the visit day has slipped out one day. Expedia charged me $177.xx to make the one day change! That is ridiculous! Lesson learned --- Don't go to Expedia for reservations!

‪On January 16th of 2018 I booked a flight for two from Miami to Santo Domingo on Pawa Airlines in order to go to my sister’s wedding. I just found out today (one day before my trip) that our flight was cancelled months ago and I as of yesterday the information on my account upon login indicated things were in order and the flight appeared as booked. I also received an email and an app reminder yesterday to let me know my flight was booked and ready for check-in. Today (under 24 hrs before our trip) I go to Pawa's website and find out that the flight is cancelled months ago. Not only did I not receive a call or email from Expedia but now I have had to spend over five hours on the phone trying to get someone to help without luck.‬ Originally we paid $523.82 for two passengers and to book a flight for tomorrow comes to over $2600, which means I will miss my sister’s wedding and all the preparations and money spent towards it.

We booked a reservation for the Sirata Beach Resort. We arrived to find it under construction, leaving 1 pool open the other 2 closed plus a cafe closed. We paid top dollar and no one is taking responsibility, meanwhile we were not informed that the Sirata was under construction. Expedia is offering us an insulting 50 bucks. We can't relocate either. Complete joke.

I tried booking a flight with Expedia but when I hit submit, I got a note that the transaction did not go through and to please try again shortly. So I tried again and got a similar note that there was a temporary system outage. Ended up getting an email later apologizing for the system outage and encouraging me to finalize my booking. I had already booked through another service so did not follow through. But my bank card was pinged twice at $375 each. It's only listed as "pending charges" with my bank, but it's been 3 days and it impacts my available funds. So Expedia had a system problem (that's fine) and I never booked with them but somehow my funds are still tied up 3 days later. Called customer service and they offered no apologies or any solutions other than calling my bank to dispute the charges.

Booked ticket in December. Airline contacted Expedia in FEBRUARY. We got a itinerary reminder two days ago. No change at all. Get to the airport. Get our tickets. Go through security. Get to our gate. No plane. Look it up, plane is scheduled for 12 HOURS after the time we were emailed. We contact Expedia and they say our airline hadn't contacted them until a week ago (which doesn't explain why we got the email claiming the same). And they keep blaming the airline for the issue when it's not the airline's fault.

We booked a package deal, hotel and airline. When we tried to check out at the end of our vacation... the flight was booked for the following day. We had to stay an extra day and find another hotel. Expedia didn’t reimbursed us, claiming that it was the airline‘s fault for making changes. On the other hand, the airline blamed Expedia for booking the wrong date! From now on we’ll only book directly with the airline! No more third parties!

I booked a room with Expedia, their website and reservation email said, "Check in time at 2 pm." When I showed up to the hotel the check in time was at 4 pm. I had to wait 2 hours with my kids to be able to check in! When I called Expedia, the customer service rep didn't even apologize, she just said "Okay, just wait to be checked in at 4pm." Worst experience!

I paid with my credit card for a 4 day reservation. They said I would be getting an e-mail confirmation, but nothing. When I called customer service, who I used to make the reservation in the first place because their online site was having problems, they had no record of the reservation. But they took my money. No one at their customer service speaks clear English. No idea how this business has survived. They suck! I will never do business with them again. Do not waste your time with their customer service. If they do speak English, they still have no idea what they are doing. Wasted too much time with these idiots. Take your chances calling the hotel you want directly.

It’s completely a scam, never ever use Expedia again. I book a flight from LA to NJ, double confirmed the flight earlier this morning, and I was not able to print out the ticket when I arrive the airport. The airport front desk told me that they can not find my ticket from their system. Spend 3 hours on phone contact Expedia and They still try to find excuses to not take responsible for their own mistake. ** stuck at the airport for a few hours and still waiting for them to answer on phone.

I will never book with Expedia again. I was charged for car insurance on a rental car for days I did not have. I was told it is non-refundable. Then they credited me 50% of the charge. When I asked if I could put the final payment on another card I was told no. The reason does not make sense. I used one card to reserve but I wanted the final payment on another card. The final payment for the rental car was put on the card that I wanted. Poor customer service, and lack of flexibility to service customers.

Another complaint about Expedia. They might as well not have people answering the phones and emails, because they can’t solve anything. My first example. I booked a hotel in Copenhagen. I did not knowingly book a reservation that is nonchangeable or noncancellable, because I knew I was going to have an operation. However, soon after making the booking I see they have charged the full amount to my credit card. I email asap and their answer is ‘you made the mistake’. "You just lost $389." There should have been some way to change, what was a mistake, especially considering it was 5 months in advance. There was no offer of how to fix this. I think everyone having a big problem with Expedia should join together for a class action lawsuit, since on reading many complaints, their answer continually is ‘no answer’.

Case ID : [**] Our hotel booking was cancelled without our authority. No phone call. No follow up. We only found out when we arrived at our hotel in Dubai at 10 pm on a Friday night. We then rebooked the same room for the same nights but of course had to pay the rate offered to us by the hotel which was considerably higher. Some 25 emails later, 10 or so phone calls and hours and hours of wasted time we still can not get reimbursed for the difference we had to pay between the Expedia rate we booked and the actual rate we had to pay because Expedia cancelled our booking without our knowledge. Expedia play the waiting game and wait for you to go away. They offer terrible follow up and customer service. They need to come with a warning.

I bought a flight two days ago from today (20 May 2018), the payment was correctly processed from my card and Expedia site sent us the booking reference. Yesterday, a person from Expedia called asking for a payment of the same amount telling that after a couple of days the money would be refunded otherwise the flight would be canceled. What is the meaning of that? I felt like I am being deceived. I already paid for something and if I am not going to have for the service I paid for, why they are holding the money that is mine?

Please everyone do not register or book ticket Airline, Hotel and cars rental of any Expedia website! Because It's scammed and I wished If I can rate for them 1 billion negative star I still do and already happened to me, I lost $562+$844=$1650 paid a ticket from Expedia.com website. They only said sorry to me from Expedia Supervisor! Let's me explanation why, because I was booked a ticket From San Jose to Dallas Fort Worth. Visited my Mom her birthday 70 yrs old and it's very important to me on that day. However the Expedia booked me a ticket airline. AA airline turn to be a nightmare.

I paid 15% more per night at my hotel than if I had booked directly with the hotel. What happened to volume discounts for a big company like Expedia. Check all rooms directly before booking. No price matching after the fact. When I asked who would discover they could get a better deal directly then contact Expedia to have them price match? Why not just book on one's own. No answer to that.

I recently booked a flight to Portugal through Expedia on TAP Airlines. Before booking I compared the price on TAP Air Lines with Expedia. I wanted the classic fare which includes a free checked bag. The prices appeared to be exactly the same. Expedia does not clarify what class ticket you're buying but silly me, I assumed that because the ticket was for the same flight at the same time and was the same amount of money it must be a classic fare ticket. After all, the discount price through TAP Airlines was $150 cheaper. There's no way there could be that much price difference right? Wrong!

I booked a trip with multiple flights on Expedia. I received the email saying that one flight has been canceled. But it does not tell me which flight it is, and the online itinerary was not updated either. I tried to contact customer service. The representative answered the call within 1 min. But what happened after that is a 30 min long waiting. He told me to hold for a minute while he was going to contact another person to confirm the situation. I waited for couple minutes, and he told me to keep waiting. After a long waiting, he told me the helper is not answering the call, and suggested me to call back another day. He said nothing about my itinerary.

I made a reservation through Expedia and purchased Travel Guard insurance in case I had to cancel. It was $35 and the Expedia site explicitly included "trip cancellation" in the coverage. An emergency came up and I had to cancel, so I first called Frontier but was told that I could only cancel in case of medical emergency or death in the family. I informed them I had insurance and was directed to Expedia.

The absolute worst experience of my life and I have traveled quite a lot! Made reservations thru Expedia for airline tickets on Lufthansa and a reservation for a 5 Star Hotel in Cairo, Egypt. Got call next day telling us that the flight back was not operating and was putting us on a flight which was going to take 34 hours to get home from our 19 hour original flight. (One day longer.) I did research and found this was not true. I have spoken with Expedia for over a week and put on hold for 4 hours, 2 hours, 3 hours, 4 hours to get original flight returned. Flight got restored on 5/8 and next day it was gone from the itinerary. Finally got with a Corporate Supervisor and was disconnected! She never returned my call. I am presently on hold and have been for the past 2 and a half hours trying to get Supervisor to correct again. One NIGHTMARE after another!

Booked a lot of flights and hotels over the last two years, keep finding better prices with the airlines and hotels, they keep putting my wife and I at the back of the plane, could not change because we booked with Expedia, hotels as well. If you book directly with the airline or hotel you will get same or better price, treated better. Not like second class trash. The airlines and hotel staff do not like Expedia customers.

Like many others I made a hotel reservation through Expedia and purchased Travel Guard insurance in case I had to cancel. It was only $9 and the Expedia site explicitly included "trip cancellation" in the coverage. When I received confirmation by email realized I had put in the wrong date. I immediately tried to cancel, but when I looked at the Travel Guard policy the fine print said trip cancellation was only for medical reasons. Yet my email receipt from Expedia clearly specifies "Hotel Protection."

I will never again book any services with Expedia. Worst customer service experience of my life. I feel the need to expose the fraud that is their so-called 100% refundable ticket purchase insurance, which they market without giving the fine-print until after you hit purchase on your tickets. We bought tickets with United and NOTHING indicated we could not add our dog. In fact, it was the opposite, it indicated that we had to add him after booking. I even had my husband call via phone and ask. My husband had called and spoke with an Agent while I was booking the tickets online but before submitting I needed to know how to add a ticket for our dog since we are moving. The Agent said pets are added after the fact through a separate program called PetSafe, or as Checked Cargo depending on the airline. My husband found the PetSafe page, so I hit submit and bought flight insurance which said that our tickets would be 100% refundable.

I bought a round trip international ticket that stated “fully refundable within 24 hours of booking” along with travel insurance that cost $179. Spent over 2 hours on hold trying to cancel the flight. The customer service representative was polite though very difficult to understand due to strong ethnic accent. Was shuffled through various departments, given numerous excuses why courtesy cancellation could not occur, but in the end was simply told “the computer wouldn’t accept the cancellation”.

I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it’s May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.

Expedia is full of liars and incompetent employees. My wife and I booked airline tickets to Iceland and Munich through Expedia and was told we would be allowed a free checked back for my wife and me. We get to the check in desk and were told, to our dismay, that the tickets we booked were "promotional" and weren't allowed the free checked bags as we were told when we booked the trip. Of course we booked a flight where a checked bag was free... because otherwise we're spending an additional $500 and that's just not in the budget. Lo and behold, we had to pay for our checked bags at every single leg of the trip, costing us, you guessed it, $500 friggin dollars... This completely screwed up our budget and had to dip in to an account we did not want to touch due moving across the country just a week after the trip.

I am a long year client of Expedia, basically since its inception, booking every year at a rather high number of intercontinental flights (at least 8-10/year) for me and my family and for hotels. It seems, I was lucky so far, because I never had to deal with their customer service for a more complicated matter. For my last flight however I had to, and indeed what I experienced was some of the worst in customer care I have seen so far (even though I am truly a frequent flyer, due to the nature of my job). As a result of a misunderstanding that was as much Expedia's fault as mine, a booking change was not done correctly. To sort this out took me around 10 expensive international phone calls and days. Typically I called, had to wait 5 minutes until the service person understood the case, I hanged up because it got too expensive and often was not called back.

Thinking about traveling? Stop! Whatever you do, do not, and I repeat, DO NOT book anything through Expedia.com. They are a bunch of under-trained bungling incompetents who cannot solve even the simplest of problems, and lie through their teeth about pretty much everything. They use offshore call centers in **, and have accents so thick, you can barely understand them. How they have stayed in business this long is beyond me, but avoid them at all costs. If the slightest thing goes wrong, you are in for one helluva clustermess.

We booked a trip package to Bahamas and the dates were for May 6-11. After looking at the itinerary many times I never noticed until the day before our vacation to see that our flight and hotel schedules didn't match. It had us checking out of the hotel on the 10th and flying out on the 11th. I called Expedia 3 times, communicated back and forth with several people, saying they would straighten it out, well as it turns out they didn't do anything to help us. To get the same rate with the hotel, they said after going back and forth that we would have to deal with it at the hotel. This cost us an $300. Very disappointed with Expedia, I will never go through them anything ever. The hotel was awesome. Worked very hard at fixing the problem.

booked 3 rooms expedia paid for 2 - May 5th 2018 I tried to check in at the Wyndham hotel in Vineland NJ and after 2 hours in front of the front desk the hotel tells me that Expedia did not send payment for hotel and they will try to fix the problem. Next day I check my bank charges and Expedia and the hotel charge me for the room. I am with Expedia on the phone for about one hour and 30 minutes and they still giving me the runaround.

I booked a trip with Expedia in Nov 2017 that was a package of hotel and air to St Lucia. After checking with the hotel and other travel-sites for prices for the dates I was interested in, Expedia lured me in by offering me a sale by email. The hotel was the Bay Gardens Beach Resort and I wanted an ocean view suite with full breakfast. When I went to the Expedia site, I found what I was looking for for a total package price of $3,900.37 for air and the suite. But when after I confirmed my selection, made the reservation and paid for the trip, my confirmation from Expedia stated that I reserved a Deluxe beachfront room and not the suite. The cost for the suite compared to the room was $70.00 per night or $490.00 for the vacation.

I pre-booked a transfer via Expedia from our hotel in Beverly Hills to airport for our return flight home. I confirmed with the company in the morning. Car didn't show up and we were nearly late for our flight as we then had to wait for a taxi. I have called Expedia 7 times regarding a refund since I returned home and each time the staff lie and advise that it is being processed but today a staff member advised that the refund has been cancelled! It has been 5 weeks and I am still waiting for my refund. I will never use Expedia again. It's not reliable and too hard to contact anyone for help.

I just wanted a w removed off the name Cooper. After 4 times calling them and was told it was removed. You look at it and it is still there. They did not remove it. Will not be able to catch the flight. Expedia put it on there and they refuse to remove it, so we can not get through TSA. Thanks a lot for the trouble and the hassle. What is so hard about removing the w out of Coopwer.

We booked a car with InterRent, and paid Expedia £211 online. Once we reached the InterRent offices, we were asked to pay £277 for the car - we asked them 3 times and told them that we did not expect to pay anything, as we had paid online but we were ASSURED by the car vendor that nothing was charged online, and that the additional £50 was just mandatory insurance. A few days later, both charges appear on our bank statements. We go through a 2 months complaints service with Expedia, and first, they do not reply to any message or email, and when you call them, they just refer you to email.

I gave them a one star only because there was not a zero star option. As I sit here on hold for the second time "on hold" for more than 30 mins trying to correct my wife's name on our reservation. Two minutes after I made the reservation I reviewed the confirmation of the trip online and discovered the mistake. I immediately contacted Expedia to have the wrong name corrected.

We booked a hotel in New Zealand through Expedia. However, later we noticed that the booking had gone through for a hotel in the namesake town in Australia. When we booked the place it had shown up under the New Zealand section. Despite having an eyewitness Expedia refused all responsibility. They promised to open a case and look into it. Nothing ever happened. It was an Expedia system fault, but Expedia refuses any responsibility. Stay away from Expedia and their other search engines: Expedia.com, Hotels.com, Hotwire.com, CarRentals.com, Trivago, Venere.com, Travelocity, Orbitz, and HomeAway.

I booked flights through this website where the seats on the plane were assigned. I picked out my seats and everything was good, so I thought the day before I leave for the vacation of a lifetime I learn that the seats that were supposed to be ours were not reserved for us. I called the airline and they directed me back to Expedia. 2.5 hours later nothing was resolved and I did not get what I purchased. I would strongly suggest not using this site to book any vacations that are going to be spectacular, because you will be let down and waste a ton of time correcting something that should have been done from the beginning.

I have used Expedia in the past and always had good experiences but recently I booked a rental car through them-or so I thought. Evidently there is an options somewhere that says pay now or pay later. I would have paid now had I known this because I prefer pre-paying as much as possible when I travel but don't ever recall seeing this. So we picked up the car and rather than the $329 price I thought I had paid it cost me $534. When I called to find out why I was told it was because I chose pay later so it was actually the rental car company that charged me. Again I don't recall seeing that option.The additional insurance I bought automatically charged me immediately. So what is the point of renting a car through Expedia? Well live and learn I guess but I will never use them again. Fortunately there are a lot of other options out there now.

In early March I booked a round trip fare through Expedia with hotel to attend a wedding in southern Norway in late May. The total price quoted was approximately $1350, however when I received the bill the price increased approximately $1150 (84%). It took over 2 days and a total 5 + hours of wrangling via phone, numerous times being put on hold indefinitely, lots of transferred and dropped calls. Not to mention conflicting information, outright lies and generally a stiff reluctance to resolve their costly mistake. The 1st day I called they seemed disinterested in hearing my complaint and repeatedly asked if I wanted to cancel. Which included a $300 fee and nonrefundable with only credit with Scandinavian Airlines.

Don't use Expedia - they are rubbish! We booked some activities to do whilst on holiday through the website - paid for them and they were nothing as described. Also couldn't get on one trip because they hadn't booked car seat for baby! Other one instructions were wrong so we missed that as well. Honestly - they couldn't organize a piss up in a brewery that firm. Dreadful.

Booked a hotel through Expedia in March for April 28th till the 29th at the Crown Plaza in Niagara Falls, Canada. Price was $256.00 and Expedia says it has a price guarantee. I rechecked the price and it came down to $196.00 so I phoned them. They said I had to fill out their online form with a screenshot, I tried and could not get it to work asking my kids to help. I gave them all the info. All they would have to have done is spend 1 minute looking up their website to see the price difference but instead took that time to type me a refusal letter, I finally got a screenshot sent to them and they say they could not read it. Of course because they do not want to honor their so called guarantee. Stay away from Expedia. Use Costco Travel.

On February 22, I booked a Galega Self-Catering Studio (a.k.a. Sweet River Lisbon) in Lisbon, Portugal, through ID90TRAVEL.com (a subsidiary of Expedia.com) for four nights, March 18-22, for which I was immediately charged US$301.54 ($394.38 CAD as show on the attached Visa record). Upon check-in, it was clear the studio I was shown (attachment 1) was not the accommodation quarters I had booked online (attachment 2) and we were forced to find more suitable accommodation elsewhere. When we returned from our trip, I contacted Sean at ID90TRAVEL.com, explaining we were victims of a "bait and switch" scam and that we never stayed at the premises originally booked.

On 01/04/18 I booked overseas vacation through Expedia, but because of snow storm in NY, the flight was cancelled. And Expedia promised me a full refund, but later on I found a partial refund which includes the flight and transportation, but not the hotel. I tried to contact Expedia many times to resolve the issue, but unfortunately every time I’ve got B.S. Poor customer service, too many fake promises, lack of training in handling customer issues.

I made a reservation with Expedia for the Wingate in Gulfport MS. I had a confirmation from Expedia and the price was charged to my credit card. When my daughter tried to check in she was told that there was no reservation for her and that no room was available. The clerk later checked in someone else who did not have a reservation. Now both Expedia and Wingate refuse to return my money.

Worst experience ever with Expedia. Booked a vacation for my family (husband & toddler) for our first family trip to Punta Cana. Expedia rep made a mistake on my toddler middle name on which we verified and spelled several times. My husband and I kept going back and forth for over 2 weeks and they wanted to charge us for the mistake they had made. When called and requested to speak to supervisor they kept us on hold for over 1 hr just to get us a supervisor. Worst customer service ever!! Total disregard to their customers. As of now 10:55 pm on 4/26 we are still on hold trying to get this issue resolved before our vacation!!! Ughhh.

I have pended my entire morning with these people on the phone, 4.48 Minutes to resolve one simple thing. I had booked shuttle from CDG France to our Hotel (Hyatt Regency Paris). Pick up time on arrival was ok but for the return time they had book my pick up time too close to my flight. So naturally I called them to move the pick up time from 7.30am to 6.30.

I would like to take the time to describe the horrible experience and customer service I received from Expedia and re-iterate the fact that I will NEVER use them for any kind of booking. I have advised all my friends, colleagues, and surroundings to do the same and here is why: I booked a flight ticket from Dubai to Beirut a while ago via Expedia. I had to postpone the ticket since my passport was with the embassy for visa purposes. The ticket change cost me almost as much as the initial ticket itself but I had no other means of changing it so I went ahead with that.

I booked a trip with Expedia.com. No problem until the airlines cancelled my return flight. Called Expedia, on hold for 1/2 hour. They did not have any other return flight options. Only option was to change the date of my travel - which I could not. I asked to cancel my reservation. It took over 6 1/2 hours, mostly on hold, to get my entire refund. Terrible customer service and policies. By the way, I purchased insurance. This process took 3 weeks with promises of callbacks and emails that I never received. They only have 1 number to call and you have to go through many levels of employees to reach someone who can assist you. Each transfer comes with a hold time of 15 min to over an hour. It’s exhausting! I will never use them again!!!

My husband made hotel reservations for a business trip with Expedia. Upon checkout from the hotel he was handed his receipt that he then used for his expense report. When I received our credit card statement the amount charged by Expedia was about $60 more than his hotel receipt. I contacted Expedia thinking it was not big deal and that they would refund the difference. I was wrong!

Expedia.CA charging irregularities - I booked my hotel with Expedia and it turns out that they charge for taxes that are nonexistent. Do not pay Expedia ever for a hotel or anything. The hotel charged me again for the stay and I am having a heck of time getting my money back. On top of this Expedia charged me more than what they should have. They refused to refund the money and cannot explain what the tax charges are for. The Canadian revenue agency should investigate these irregularities. Customer service is absolutely awful.

Expedia makes its revenue through bookings. However, if the product is not delivered, they take no responsibility for the error, and offer no reimbursement. My experience with them relates to booking transportation by private car to and from the airport in Buenos Aires (EZE). Reservation dates were April 15 - April 18, 2018. When we arrived in EZE, the driver was not present. After I called the customer service helpline for Expedia, the company attempted to contact the contractor (Gray Line Argentina) by phone. They connected with voicemail, and could not find anyone to talk to. They assured me that they would look into this, and if no service was provided, I would likely get a refund.

We booked our reservation through Expedia for the Royal Kona Resort. Prepaid 4 nights and was looking forward to this amazing trip that I was planning on proposing to my future wife. Upon arrival, we realized quickly that this part of Kona and this property was not up to our expectations and we decided to check out within about 45 minutes. The Front Desk Staff was great, they apologized it did not work out and informed me that they would let Expedia know and we would receive a refund. I let them know the email confirmation stated that I could be penalized 2 nights, however they said it would probably only be for one - great! We ended up staying at the Hilton Waikoloa and had an amazing time... and she said yes. :)

After making a hotel reservation online I noticed that prices had changed and I called Expedia to change reservation and include breakfast. While on the phone with the Expedia agent, I had the Expedia screen in front of me and carefully pointed the agent to the reservation that I wanted, which included free cancelation, free wifi and breakfast included. I very specifically mentioned these options to the agent. When I received email confirmation I noticed that breakfast was not included and when I complained Expedia pretended that I had not mentioned breakfast. I am 100 pct sure that I did. It is impossible to fight an institution like Expedia even though they DO have the recording of my conversation. Shame on Expedia and their associated brands Hotels.com, Hotwire.com, CarRentals.com, Trivago, Venere.com, Travelocity, Orbitz, and HomeAway. Next time I will use Priceline, Kayak, Travelzoo or Google Travel.

Expedia is the worst company I've known. The customer service is beyond third rate. No phone calls, poor attention. They take loyal costumers complaints in a very superficial way and think that offering 25 pound will resolve all the lack of service they have... Don't waste your money, don't waste your time.

Very disappointed with Expedia! First off, our seats were not together on the flight then when our flight landed, there was no car there to pick us up like we had scheduled. We had to search for a ride after being there for an hour already just to get a ride to our hotel. Will never go thru them again! And they don’t seem to care at all about their customers!

The team at Expedia was very disappointing in their handling of this case. I had been requesting the cancellation five minutes after I made the booking. I kept calling Expedia and getting standard scripts because the hotel was not answering phones. I never got any emails back till I spoke to the supervisor 2 days later, who after his same script told me that they couldn't do anything before 72 hours and I would have to go through with the booking even though there was a medical reason.

I booked a flight with Expedia on 04/11 from Rome to Delhi. I had my Schengen visa appointment on 04/16 and unfortunately the Rome consulate rejected my visa. Now I cannot travel to Rome. There is a requirement from Schengen visa that all the hotel reservation and flight should be booked prior to visa appointment and need to provide the itinerary with the visa application. Now that my visa is rejected and I cannot travel to Rome. I contacted Expedia with my situation that I cannot travel to Rome and I need to cancel my flight - Expedia REJECTED my request saying that they cannot do anything about it. They told me that I will be charged cancellation fee of $230 plus only partial amount of ticket price would be refunded. So basically I will lose around $600.

Apparently they don't search to find you the best rate on flights. I learned a HUGE lesson to just google different airlines on my own to find the best rate. I called to notify them that I found a cheaper rate and was also notified by Expedia by email stating my rate had dropped. However they do nothing about it. I could have saved 155.00 and also scored an extra day on my vacation with another airline. I am so dissatisfied. I will no longer be using Expedia!

‪Horrible user experience with Expedia! ‪Never put your credit card details to see final price! It confirms flight booking without having the user clicking on the purchase button! Customer support says that they can’t do anything about it!!‬

I called Expedia to confirm if I could use an electronic travel voucher, from one of the airlines for a future all inclusive holiday. I was told I could use any travel voucher given from any airlines for any trips booked thru Expedia.ca. I booked with Expedia and called back to apply the voucher, for my 1,0000.00 credit and now they tell me that I can’t use the voucher, all this after they billed my credit card is 15 seconds while I was on the website booking it. I asked if I could cancel the whole thing and there is a full 100% penalty for cancelled holidays within 21 days of departure. We booked to fly out in 10 days.

Customer service representatives barely spoke English and made many mistakes. Got the $48 cancellation insurance and flight was cancelled anyway. My first time going through Expedia and my last. Customer support should at least be able to speak and understand basic English and I should never be on hold for a total of two and a half hours because they didn't know Delta airlines identification policy. This was the worst customer service I have ever dealt with in my 45 years.

ABSOLUTELY TRASH, my first time ever using Expedia and definitely my last. They just want money, and they know nothing. Literally I don’t know where they’re hiring people from. On hold for literally 2 hours. They have no idea what’s going on. Feels like a literal practical joke being pulled on me.

My husband Benjamin ** and I were planning our 4th year anniversary. We booked a hotel through Expedia to stay at the Marriott for April 23rd to the 24th. Expedia's Oscar a booking source, booked us for February 23rd to the 24th. Yes the incorrect date. They refused to refund our money, said because we didn't show up on February 23rd at the Marriott that we are not entitled to a refund when that was not the date in which we wanted to reserve the room for.

I was unable to get out of Detroit for my trip booked to the Dominican Republic on March 21st due to the "Nor'easter" going up the East Coast which cancelled my connecting flight to Washington DC. 1200 fights were cancelled along the East Coast. They gave me my airline ticket refund back which I had to call the airline to get. I have talked to at least 4 people on getting my money back for my Hotel and the Transportation Company from the airport to the hotel. All said they would get back with me in 48 HRS. Not one called me back.

I recently booked tickets from YYC to SEA and this ** app is so screwed up that it takes by default the name of the app... The service is so screwed up that they want to rip you off as much as they can. All they want to do is delay as much as they can and pay you the fare difference and change fee where in Alaska does things for free...

DON'T ever cancel or make changes on your nonrefundable ticket unless you really have to. You will pay a HEFTY price. I recently cancel due to unforseen circumstance and although they market the avoid change fee by purchasing the cancellation plan, it doesn't work unless you're really sick or dead. I'm now $600 in the hole for two tickets and if I rebook, I would incur a total of $400 in change fee and an additional $100 for some third party external booking. My last review didn't make it on the board so I'm hoping that this will make it to help others. This was a very expensive lesson for me. Customer Service does not exist at Expedia and American Airlines. They will run with your money!

Please avoid this company- tried to book hotel and flight with Expedia- they charged my Visa Card and now saying they do not have reservation/ booking. In the middle of disputing this transaction Expedia Customer Support is nonexistent- avoid at all cost!

A cautionary tale: Expedia.ca DOES NOT provide protection, guarantees, nor any form of allegiance to their customers. Expedia has definitely gone downhill and I have lost all confidence in them. I desperately need to find an alternative. Expedia.ca used to stand behind the products they were selling - but now they are selling products which they have no control over, so we, as customers no longer have any protection. It is lamentable that Expedia will no longer defend our interests!

I booked a car reservation on Expedia several days in advance. Arrived at 1 pm for my 2 pm reservation E-Z Rental pick-up, waited more than an hour in line. Gave the attendant my Phoenix driver's license and was told the car did NOT have unlimited mileage (which Expedia said it did and was the reason why I reserved the car) because it was a local reservation. Expedia NOWHERE tells you unlimited mileage differs with local/fly-in reservations. So... asked for supervisor, asked for leniency, ANYTHING they could do. They said nothing. Unlimited mileage would be $20 extra a day on a $12/day rental. Otherwise it would be 50 cents a mile (I'm traveling about 2000 miles in the car). I left without a car very unhappy.

Second time this has happened and of course Expedia claims to have no control but we have booked flights via this site twice now and both times when our itinerary is confirmed and emailed the wrong person's name is on the ticket. Expedia can’t just “fix” it. They have to cancel the ticket and then you have to find another flight and the ticket is ALWAYS significantly more money. Such a waste of my time and my patience.

On Feb, 22,18 I bought 3 tickets multi city flying 04/11/18 0416/18. I bought Travel Guard insurance protection for all 3, one of my party is not able to fly. I spent 2 calls with the insurance co AIG which it took to at least start a claim. They advised me I had to call the booking company to cancel my flight in order to process my claim, so I placed 1 call with Expedia in which they told me they could not help me & to call Frontier in who the flight is through. So I placed a call to Frontier in which the gentleman advises me they are going to charge me a $99.00 fee to cancel my flight & will come off the total cost for the ticket. So I have to pay $99.00 to file my insurance claim to get only a portion of the flight cost back. NOT WORTH TO PAY FOR INSURANCE! Don’t do it.

I booked a room at the Peach Tree Inn in San Luis Obispo, CA and didn’t get a room when I went to check in. I ended up having to drive around that night looking for another place to stay. It definitely made me not want to use Expedia again.

In Feb of 2018, I paid for a two night stay in a DoubleTree hotel in April. I received my confirmation number, paid extra for reservation protection and I thought that everything was okay. I arrive at DoubleTree at 9 pm ready to check in with my confirmation number in hand. I am told that I do not have a reservation. I called Expedia they told me they would find another hotel. They said they had found a room at the Econolodge. In the end, no room was found and I had to find accommodations on my own. I don’t know what they did with the money they withdrew from my account. The money was returned but the service was not rendered and the reservation protection was useless.

In all of my 38 years on this Earth, I found that Expedia is the worst agency to do business with! It's unbelievable the extreme unprofessionalism! I attempted to change my flight and hotel dates departing from Nassau (BAH), arriving Toronto (CAD) after calling, and being disconnected a total of eleven (11) times, over a two day span! I was placed on hold for over an hour at a time, while various representatives attempted to transfer me to a supervisor to assist me further, as they claimed for some reason that they didn't have the "Access" to make final changes themselves. How ridiculous right?!!

Air Canada flights were all down on March 12/18 and we were told our connections would not fly. The airport was packed with people in the same position. I needed a place to sleep. I was told we were on our own. I went online and quickly booked a room at Toronto Pearson Hotel and Conference Center. Within 5 minutes I was told we were going to fly. I called Expedia immediately to cancel. A gap of 5 Min from booking to calling them. They said my booking was a non cancellation booking and I could not cancel. In a period of 5 minutes they had my money. Basically I got nothing in return.

I booked a hotel reservation for Amsterdam NL for 03/28 at 16:00 EST on 03/21, I had realized within minutes that I had not considered the timezone change and I needed the reservation for 03/29. I called them immediately at 16:07 EST and was told it was a non-refundable reservation and I could not make a change.The change request was within 7 minutes. The issue was not that the hotel did not have availability, which I found to be cheaper on 03/29 then 03/28, I even offered to pay a surcharge. Their response was that the hotel sets the restriction and proceeded to connect me to the hotel. I waited for 20 min to be connected which I know Expedia spoke with the hotel while I waited. The hotel manager was so very rude, and told me that I could not change. The experience has left me extremely disappointed and I will never use or recommend their site. I will book directly with the hotels themselves for any future reservations.

I used Expedia to book a one night stay at a hotel a few hours from my house, two weeks before the trip I decided to stay with a friend. I called Expedia to cancel the trip and they told me that the hotel would not allow me to cancel. I called the hotel directly and spoke to the hotel representative, she explained that she is more than willing to cancel as there was still two weeks till my trip, Expedia just didn’t want to lose their commission! I called back Expedia and they again tried to tell me that the hotel will not cancel, once I explained I already called and talked to the hotel they changed their tone and refunded my money! What type of business is Expedia running? I will never use this service again!

I placed a reservation a few weeks back with Expedia for two rooms at a Holiday Inn Express in Glasgow, Kentucky. The only reason I used Expedia in the first place was because the only number listed on the Holiday Inn Express website for making reservations was Expedia's. Otherwise I would have called the motel directly. The day before my trip I called Expedia needing to change my reservations slightly. I didn't need both rooms and wished to cancel one of them and upgrade the other. Now it says plainly on Expedia's home page that there are almost never any fees or fines for changing or even cancelling a reservation. The emailed confirmation that I received even stated it plainly. However when I told the associate what I needed to do she stated that there would be penalties applied to my reservation. I persisted and was told that I would have to call the hotel directly. Fine!

I was told by Expedia that a car would be held for me. Nope. Didn't happen. Got a confirmation via email from Expedia. When I talked to the people at Enterprise, they told us this happens often with third party booking sites. Do yourself a favor and call the rental car directly. If you've already booked, reconfirm with the rental car agency or risk not having a car. We had to go from Mammoth to Bishop which cost us an extra $100.00 taxi ride. "Your Enterprise reservation is confirmed! No need to call to reconfirm."

Never, Never, Never use this website to book a room. They just ruined my birthday vacation. Called me as was leaving to travel to my hotel to say it had been cancelled. OMG. I had even confirmed with the hotel and had confirmation. Said overbooking was the problem. Was the first and last time I will ever visit this website.

I will never book through any 3rd party sites ever again. A well learned experience. I recently booked a room for the weekend for myself and my future wife. For $600 a night I was booked the worst room ever. The only possible way to describe it was like an hourly motel room or a small effeminacy apartment not even enough room for walking about the room without bumping into furniture. Upon checking in I complained and was told to contact Expedia who would not refund my money by any means. After being irate with the hotel I was offered free drinks for the night or free breakfast. Finally the hotel made things right and relocated my room. Expedia is trash! I gain nothing from using the site and will never use it again.

I was billed for two night in Reston Virginia on March 22nd 2018 and they advised me there were no rooms available for the time I booked which was April 4 - April 6th... and then told me it would take 7 to 10 business days to refund my money.

My transfer from the airport to the hotel took 2 hours, I had paid for a "speedy transfer" guaranteed collection in 30 minutes, the flight was only an hour and a half! Obviously we cancelled the return journey as we couldn't trust the transfer to get us back for our flight. When I phoned Expedia to complain about this, I was told I had to email the vendor. Their customer service model needs work. I will not be using them again.