Expedia Reviews

Dont ever book with Expedia. Not only did they cancel our connecting flight they then want you to pay them to phone in to reimbursed. And there is seldom anyone there. We had to stay over in the connecting city and then bus instead of fly. 24 hours later. Best to go with your local agent. But never with these greedy people.

Contacted this vendor and explained in detail where and who would be staying in the room. The reservation was for July and I booked it in March, so plenty of time in between. I happened to be in the area today and saw the hotel that I had been booked at. Well it was miles from where we wanted to be and NOT on the beach!! I called to cancel and asked the agent to search the correct area. He found a Marriott Villa just 1 mile from where we want to be and was $189 per night. At least that was what he told me. He said that I could pay when we arrive at the hotel in July, and that my confirmation for this new reservation would be sent out to me.

We booked a trip to Mexico through Expedia. The first leg of the flight to Atlanta was delayed by the previous day's weather. We were going to miss our connection to Mexico City. We asked Expedia to work on changing our booking so we could get to Mexico the next day. We decided to take the delayed flight to Atlanta and spend the night there; there would be no other way to get to Atlanta for several days, otherwise.

You simply cannot trust that their bookings are real. Not one, not two, but three "completed" bookings which were (and still are) very clearly listed in my account history as well as in "My Trips" either vanished or had un-openable vouchers. I secured my airport to hotel shuttle over a week in advance. But I noticed a few days before the flight, the link to the itinerary gave nothing but error messages; a vague message that "We cannot complete your request at the time, try back later". Because the shuttle was still listed in "My Trips" I tried accessing it by entering the itinerary #. Both on the app and on the regular site, and still no good. That time the error message said that the itinerary didn't match my email account (which was nonsense and literally impossible). So with a ghost booking sitting in my account but with no actual proof of purchase the whole thing was unredeemable.

First of all, I've been customer with Expedia since 2004. My family and I TRAVEL AT LEAST THREE TIMES A YEAR, and always with Expedia. This time, I booked the trip to Italy for Christmas vacation. Two weeks later received email from Expedia that my flight is canceled, and I need to call as soon as possible to confirm new flight, which Expedia. I called and had very bad luck to speak with unprofessional agent, name Heshem. He put me on hold for three hours... wasn't able to help me, and suggest me to cancel my trip with my money back guaranty. I told him, I don't want to cancel, I took vacation from work... and planned the trip, all I'm asking is to find similar flight I booked original.

I did not get an email confirmation of my hotel reservation. Given the wrong confirmation number. Gave me the wrong hotel. It took me close to two hours to find the hotel where my reservation was made. I had to call every Hampton Inn and Embassy hotel in Jax. I noticed that the payment was withdrawn from my bank account but that was all.

Completely incompetent support. On hold for over 2 hours. It doesn't matter what time of day you call them, the hold times are a minimum of 40 to 50 minutes. They promised they would resolve my situation and that they would call me back. They never called back. Use another travel site, never use Expedia.

I'm writing to WARN CONSUMERS, who work hard to earn their MONEY, not to go with Expedia when booking anything. Expedia has now ripped me off for the THIRD time, spent $700 on a CONFIRMED hotel room, for 2 different rooms. When we called Expedia to make a small change, they had advised that one room was booked, yet my booking clearly states that I had booked TWO rooms. I find the customer service representatives like to err on the side of incompetence. When asked to make a small change such as switching dates over to extend one room booking, the incompetent Expedia rep failed to communicate that he was CANCELLING the other room altogether, but where was the refund for such cancellation? So now, we're out 1 room plus $400.

I booked 5 tickets on Turkish Airlines from Dubai to Lisbon and paid online. After 6 hours and a half I received an email that my booking was cancelled! I called their office in USA and stayed on the line (I paid) for 1 hour and 28 min with the supervisor who blamed my bank for not authorizing the amount and the only solution he offered is to re-book the tickets for higher fare!!! He did not want to believe that the amount was blocked and authorized as confirmed by my bank. The same issue happened after he charged my card (again) while I was with him on the phone to make the new booking! My card was charged $4,062 first time and the second time it was charged $4,326.10, yet the ticket was not issued! He then started to call the airlines to see what is happening but there was no answer. The last resort for him was to contact the ticketing dept at Expedia to see what the problem is and he said he will call me back.

I bought a package on March 26 from Expedia to travel on 28 March. Got email confirmation as usual as have used Expedia in the past as well. My credit card was charged as well. On 28 March at 1 am, few hours before travel, got an email from Expedia saying my tickets are not there. I called the Customer Care number provided only to be told by very rude agent (somewhere in Philippines) that it is what it is and all he can do is book again for about $400 more.

I called customer service to extend a stay but was billed for a second room on the same date as stay. All attempts to reconcile were dismissed by no cancellation policy. Really? For their error? As long as I live I will never do business with those disreputable incompetents again and I urge you to avoid them like a bedbug infested leper.

This is the first and last time I have booked with Expedia. I asked them to change my tickets and they said that I have to contact the Airlines for that... then I contacted the airlines who said that my tickets are booked by the travel agency so I should be contacting them. They put me on hold for more than an Hour and dropped the call after that.

Booked a round trip from the website. Everything was good. I checked everything before making payment. When I received the email I only got a confirmation for my returned booking. Lucky I took screenshots of the round trip. After spending an hour more with customer service and trying to figure out the problem thru language accent obstacle, the lady was able to see the problem and book my round trip. It's not the customer service fault and I tried to keep my composure. But definitely would not recommend Expedia.

Hotel Oui Go DON'T GO!! - I weighed whether or not I would write a review of this hotel, as it had mostly great reviews, but in all honesty the way my husband and I were treated at this establishment was deplorable. We booked the hotel for one evening, as we were passing through the area. The hotel was pricey considering all it was, was a room and a light breakfast, but it was only one evening, and we didn't get away much.

After 10+ hour of being with them over the phone they still wouldn't admit that their "representatives" made a mistake on canceling my flights. They will not at all try to be helpful. It's a long story, in short they simply don't care about ruining your trip or being sympathetic about losing your thousands of dollars and missing important business engagements. I also purchased their expensive insurance and it's absolutely useless! There are all the images with the times I spent trying to speak to someone for your reference. The phone numbers from Arizona are when they actually called me. I've spoken to more than 12 agents to no avail. I hope this helps to prevent further frustrations with naive clients

Room booked was already given away on arrival with card on file and charged. Options due to Expedia were to pay cancellation through Expedia and directly book through hotel for additional cost and to wait until next morning for Vacancy. App difficult to make any changes to additional information. Cancelled future booking through app due to this inconvenience, app failed to delete and was charged a full nights room and cancellation fee within same trip. Was reimbursed $200 credit by Expedia which I used a portion of and when went to use remaining credits informed any remaining is forfeited. Then was not re-credited remaining amount.

This review could go on for eternity. I'll save the time. I wish I could get back from over 30 hours of my life lost on hold or with rep on the phone. Initially I called in to complain about bad customer service, was offered a voucher to conclude as I wanted to book. The voucher was never honored, nor the other two and an offer from their corporate center for points. Overall, I was hung up on, lied to, called a liar, shrugged off, many attempts to wait me out, passed off on, offered false promises all the way to corporate. Finally dealt with by the worst service support personnel in my life at CORPORATE! Note they were some standout employees but less than 5 of 30+ do not get into too far. I'm a gold member and have spent thousands only to be disappointed and neglected. Go elsewhere, try to find a business with Western call center.

Expedia confirmed and charged for a booking and the next day said the airline did not confirm price, because of this false booking I lost the opportunity to book at a much lower cost, now almost all airlines have increased their prices by 25%. All I got was "I am sorry. Have your money back."

My flight had long layovers and no hotel room booked. My flights I had with Emirates seats were uncomfortable seats but great service. I think Expedia should have asked me if I wanted a room. I found out from a friend you can get rooms with long layovers. I had to walk around in a foreign airport for 14 hours.

This is to bring to your attention the pathetic service rendered by Expedia.com whereby I had cancelled my ticket but nowhere on the ticket it is mentioned that it was non-refundable and now after cancellation of tickets the customer care executive is saying that there would be no refund of the entire amount of the ticket value of 93000 INR which has come as a rude shock to us and we are contemplating of taking legal action on the website as they are misleading the customers. All users please refrain from using the website for any transactions and treat this as a warning.

I can't believe this company is still around after what I just dealt with them. Scheduled a hotel booking over a week out and it didn't say anything about not being able cancel the reservation. Two days later I call them to cancel the reservation and they tell me the hotel won't refund my money, so I contact the hotel and they say that it's Expedia who won't refund my money. Beware of this place as they do not care one bit about the people who use their service they are just internet scam artists. Horrible company.

Last night I spent 2 and half hrs on the phone with their customer service trying to book a trip for my family. In that 2 and half hours I was disconnected once. Called again, gave all my information, and they ran my credit card incorrectly. I'd ask to get transfer to a manager. The lady transfer me to some guy who I thought was the manager. After about 30 mins with that person I found out that I wasn't speaking to a manager. Once they finally transfer me to a real manager my trip price went up by $600 and they said that there is nothing they could do about it because I didn't give pay for the trip. She didn't understand that I was trying for 2.5 hrs to book my reservation.

I purchased multi-city plane tickets for my family to Europe. It was not a cheap package but I knew that I didn't want the traveler insurance that Expedia offers because my mother-in-law always purchases through a separate company that also includes health and emergency medical services. When I got my confirmation I didn't think to check that the insurance package was not on my itinerary because I was sure that I had not purchased it. When I pulled up my itinerary to coordinate travel plans with family a couple weeks later I noticed the extra charges. I called Expedia and explained the situation, that I thought there had been an error somewhere.

I had booked a room at the Hilton Boston/Woburn and needed to cancel or change it. I called so many times and talked to so many agents. Finally, I spoke with "Martin" and calmly told him my story, as I tried to do with the others. It took him a great deal of time but he was able to do just as I asked. He was so polite and helpful. He saved them a customer today. I will continue to use Expedia because of my good experience today, where earlier I would have vowed to delete my account.

My booked a hotel on Expedia. It was busy. The hotel canceled Expedia then did the right thing and moved us to another hotel. Unfortunately that hotel canceled our booking as well on the 14th of February. The problem occurred when on the 15th of February we received our confirmation saying the hotel was booked, couldn't be canceled and was nonrefundable. So we arrived at the said hotel on the 24th of March my wife's birthday. Unfortunately we found ourselves in a foreign country without a room and nowhere to go.

Trying to cancel a hotel room has been a nightmare. Three phone calls into it, including multiple transfers and extensive hold times, I'm finally directed to the 'final' person who can help me. 1 hr 47 min wait time for the return call. Missed it. 1 hr 7 min for the second return call. Will keep you posted.

I booked a hotel at days inn and suites madison heights MI. The rooms were absolutely disgusting!!! My beds sheets hair in shower on floor, carpet not vacuumed at all. Fridge, microwave, mirrors all had gunk on them and I promise you when I went downstairs on March 9 2017 to tell the front desk (because they were not answering the front desk phones from my cell or my room phone!!!) **, had the audacity to tell me to change my own sheets and pillow cases or get a full refund.

On March 3rd I had to book a flight for the same day because of a family emergency--actually, 2 flight segments from Sacramento to Ft Lauderdale, FL, with a change in Dallas. After booking the flights, Expedia told me to select seats, and provided seat maps for each leg of the flight showing every available seat requiring a fee. Given this reservation was being made less than 12 hrs before departure, I didn't question the fees and booked the seats. When I got a confirmation email about my itinerary, I saw only one seat selection had gone through, so I went to American Airlines' site to reserve the second seat, and it was then I discovered there were free seats available on both flight segments.

I booked a ticket for my mom from DLA to Dulles but when I got the confirmation it was for the reverse. When I tried to change it I was told it will cost me $300.00 even after an agent told me if I canceled I will get my full refund. I spent a total of 10 hours on the phone and I was given the runaround. I finally got transferred to a Corporate Manager by the name Renee ** who not only hung up the phone on me but was incredibly rude and didn't take account of all the time I had spent on the phone. I will file complaint with any channel available. Worse customer service from a corporate manager.

A group of us bought a package deal from Expedia to Cancun. To start off the trip, our plane was delayed for 6 hours because of mechanical issues and we almost had to stay at the airport overnight. Anyways, we missed the first full day at Cancun, and got no compensation for it. When we got to Cancun, our hotel was overbooked, so we were transferred to some rundown hotel. The first two rooms they try to put us in, had people in it already. Not to mention, we had to share one king size bed for three grown men.

I rarely write reviews, but I feel obliged to state that this is an unethical company. I have been seeking a medical refund since June 2016, and have consistently experienced delays, denials, obfuscatory emails, and now (today) an outright lie in response to my legitimate attempt to understand their refusal to comply. Alitalia customer reps were "shocked" today when I indicated that Expedia had said that they (Alitalia) had "denied" me a medical refund. Alitalia stated that no such denial had taken place.

This is the worst travel site I have used to date! They are unhelpful in solving problems but real quick to take your payment! I was in a horrible hotel (Travel Lodge San Fran North Airport) and the room was leaking water from ceiling and bathtub. They did nothing about it either at hotel or when I asked for one night's refund. Expedia does not back up their name. I will never use them for my company or person.

Booked a cruise that changed the destination. Cancelled the cruise and booked a different one thru a different cruise line. Different day and port. Unfortunately, I had already purchased the flight thru Expedia. I bought the travel protection plan and thought I could just change the flight. Nope! Under their guidelines, this reason is not covered. Even though I was going to rebook a different flight, they would not work with me. I would not recommend them to anyone!

So I booked a flight/hotel for Sept. For my wife and I. Turns out the flight was cancelled because I put that I was wheelchair bound in my traveler's information (which I am not). I don't remember even adding that to info. So I went ahead and booked the same flight same hotel for it to be cancelled again!! Sending me a phone number to contact with a case number. So I went ahead and called to be told it was cancelled because I forgot to add birthdays and gender in the traveler info (even though I remember clearly that I did) so I went ahead and gave them the info for him to tell me the flight is no longer the original price I paid but $300 more, that is exactly the amount Expedia said I would be saving by booking with them. So in the end I ended up paying full price for my trip. I will never use Expedia again.

Booked a flight to Baltimore, Maryland. On the return flight, was asked if I wanted to upgrade to first class on Delta. I did so, and paid the upgrade fee. When I received my itinerary, however, I noticed that I was in Economy after the connecting flight. Called Delta and spent an hour on the phone with its rep. The rep ultimately told me that this was Expedia's fault, but that she would happily place me in first class on the connecting flight if I paid an extra $900 per ticket. The flight that I purchased from Expedia WITH THE FIRST CLASS UPGRADE was $510 per ticket. Then I called Expedia, and got the run around saying that it was Delta who had a last minute schedule change. **. I will NEVER EVER use Expedia again.

Never booking with Expedia again! When booking a hotel online, I overlooked the smoking vs. non-smoking detail. It was my mistake. When I called to change it I was told the rates had changed and charged an extra $15. I had no option of canceling and getting a refund. The service from a man named Randy **, with an India like accent, was the absolute worst I have ever received in my life. He kept cutting me off when I was talking, insisted on wasting my time talking about things that did not need to be said. He was extremely disrespectful and rude to me with his attitude. I would never recommend that anyone use them. It was a simple problem that should have been resolved quickly and easily - instead it took me over an hour on the phone which was an hour away from my family on our short hotel stay.

If I can convince one person to not use Expedia I will be happy! We booked one airline fare for March 20th to March 30th but then called back and booked two airline fares from April 20th to April 30th, canceling the first airline flight. "No problem," they said, "Your refund will be on your credit card in less than a week." Well now it is a month later and through numerous telephone calls we still are being charged for three flights! As someone else mentioned, they simply hang up the phone on you when they don't know the answer. We have been on the phone off and on with them for hours with no resolution.

First time I used Expedia and the last. Stay away and be very careful of your credit card. Getting double charged and it's an absolute nightmare to speak with customer service as their English is so broken and difficult to understand. I never had an issue with Priceline and have learned a very good lesson. Please all viewers do any other booking site other than Expedia!

I don't want to rewrite a long boring story so long story short, I was booking a trip to the Bahamas and exactly what happened to Nicole of Zachary, LA (another reviewer) happened to me. Interesting thing is that it was on the same day and for a similar amount, they still haven't reversed the charges and I am having a hard time getting my money back. It's been 7 days no money, they basically have my rent money. Never had a problem with Expedia before but after this never again!

I booked a vacation to Aruba on 03/16/2017 for my daughter's sweet 16. The trip, scheduled for 07/5 - 7/12/2017, included flights and room at the Hyatt hotel for a family of five. During the reservation process, I entered all the required information to include proper ages of my teenage kids. With that being said, Bjs booked me an executive suite that allegedly could accommodate my family. On 3/17/2017, I began re-check the hotel to ensure everyone would be comfortable. I called BJs travel and spoke to "JACK", who put in a request for a roll away bed. He said it should be good... I then went on the Hyatt website and discovered that there is no roll away beds. I called Hyatt and they transferred me to the actual hotel property in Aruba. I spoke to the Representative and was told that this is misinformation. The room will not accommodate my family comfortably. The room had one king bed and a pullout TWIN couch.

On March 14, 2017, I booked 10 hotel rooms on Expedia TAAP for my clients. I discovered about 15 min. later, that I had booked three rooms incorrectly. I attempted to correct my error and was told by the computer that the three rooms were NOT cancellable. As a 30-year full-time travel agent, I knew this problem was solvable and I called customer service at Expedia TAAP. I reached India. I explained the issue over and over before the agent seemed to understand that I needed help, not the cancellation policy explained. He finally, at my request, transferred me to a "supervisor". Johnathon listened and seemed to understand that the hotel needed to be contacted, on my behalf, and the issue fixed before more time went by. The date of the hotel stay was mid-September, 2017. I was on the phone with Expedia over 2 hours. Johnathon said he was unable to reach the hotel but would follow up and get back to me. He never did.

Expedia is not professional at all and I don’t recommend it for anyone who wants to book a flight ticket. I’ve successfully booked a flight ticket from Cairo to Ottawa with 2 stops, the 1st one is in Istanbul and the 2nd stop in Toronto. But when I arrived to my 1st stop in Istanbul I discovered that my 2nd flight to Toronto got cancelled 2 weeks ago, and the Airline operator told me that Expedia was supposed to send me a notification and that there is nothing she can help me with, and that I should call Expedia to figure out what should I do.

Expedia is the worst company I have ever used. First, they double charge me for my tickets. So one charge has gone through and the second charge is on hold. I try to get the hold removed and Expedia agrees there's a hold and says it will be removed overnight. Next day it's not gone and Expedia says "too bad, it only went through once. Also, you never called us." So I had to send proof I called them?? 8 STRAIGHT HOURS OF CALLING LATER, all Expedia has done is confirmed they refuse to do anything despite the bank and both airlines saying the fault is at Expedias end.

This is a long story, but here we go. Do not use Expedia. I attempted to book a flight to visit my friend. Expedia's website glitched and did not confirm my flight, but charged my bank account 4 TIMES, completely clearing out all the money in that particular account. I called Expedia customer service to get this resolved. The representative I worked with was unfortunately quite incompetent and could not figure out what letters I was saying for my email address, let alone what I was asking for, which is to confirm the one trip I want and help me cancel the rest so I can get my money back.

I booked a vacation package for flights and hotel through Expedia. They booked five one way tickets to Florida, but no return flights and no hotel. In the ensuing days, I called multiple times and was put on hold for a total of three hours. The "customer service" reps could barely speak English and could not resolve the problem. I ended up having to book my return flights and my hotel at the highest last minute rates. When I got to the hotel, I charged a one day ticket to Universal Studios for $176. That night, I saw that the $176 had been taken out, but also an additional $352! I bought the ticket through the concierge, and did not know the whole transaction actually went through Expedia.

We used Expedia.ca to book a hotel room at Embassy Suites in Niagara Falls with a whirlpool/Jacuzzi/jetted tub but we're given a room without one. When we called the front desk they could not offer a room with a whirlpool and also told us that Expedia has no way to know if a whirlpool equipped room is available. Odd. When I called Expedia after the weekend to complain I was given quite a runaround and some blatant trickery to get me off the phone. I was put on hold for well over an hour! No recompense was offered or given. I am extremely disappointed in this company and will avoid doing any business with them in the future.

This was the first and last time I will use Expedia. During my conversation with the agent the additional cost for booking was never discussed $12.99. When I called the customer service number the customer service rep informed me that the amount from the hotel was the cost that they got the room for. The customer service rep also stated that I could not go to the hotel and get the room at a better cost. I called after I hung the phone up it was actually about $27.00 cheaper than he stated that they could get the room for. Not pleased with the customer service or the response that I received.

If possible I would give 0 stars. I had to cancel a bundled trip that I booked online through Expedia last summer and was issued a flight credit. I then booked a new flight online, like I had previously, to then find out that because I did not call up to book my flight that I was unable to use my credit. I was extremely upset because the only reason I booked the new trip was because I did not want to lose my $700; however, no one told me when I called up to cancel my flight that there was a specific process I had to follow in order to use my credit. So now, after this experience I call up to book yet another trip only to find out that I can not use my credit on a bundle trip. Even though Expedia was able to separate the charges and credit me for my canceled trip they were not willing to apply my money to a bundled trip. The only way I would be able to use my credit I learned was to book a flight and hotel separately.

I have just booked flight and hotel with Expedia for May this year. The total price 'guaranteed' for Hotel + Flight, before giving my credit card details and paying, was £1,707.24 + £20.00 insurance cover, but I was horrified to find that the total price has jumped to £1,818.61 when I got the booking confirmation. I immediately phoned Expedia about what at first I thought was an error, but their Customer Services Staff were most uncooperative asking me to send a copy of all the stages of my booking (showing the price of the Hotel and flight as I saw it originally). I replied that I could not provide them with that information because it was not in their final booking confirmation and that they surely could see the error if I gave them the Booking Reference Number...

Long story short. Spent over 6 hours on the phone with these people. They messed up my original travel plans and had to start over from scratch only to have the rep disconnect right when I confirmed everything. However I call back just to make sure and sure ** enough. Nothing was ever completed nor did the agent bother to return my call. Three hours later when an actual human rep from the Philippines got on the phone, they told me the three hours I spent booking the trip were useless because nothing was booked and now they want to charge me double for the exact same travel arrangements. Oh hell no. That is a scam folks.

I called Expedia to change the date of a flight I was put on hold for 10 minutes and then a customer service "specialist" answered the call. I explained that I had to change the date of a flight and I was put on hold again for 34 minutes. The same person then said I would be connected to somebody else and sure enough the line fell. I am writing this now out of frustration because I am on hold with Expedia again and it has been 21 minutes and no customer service "specialist" has yet to answer. But my call is important to Expedia as they keep repeating to me. This will be the last time they get my money and my time. Shameful customer service!!!

My daughter and her friend booked a vacation package to Aruba through Expedia only to find out that the trip is going to cost a significant amount more that what was told. There are the baggage fees for one of the flights. (Spirit airline) charges ridiculous fees, even for carry-on bags. Then there are the taxes and surcharges for the hotel. They are staying for 8 days and the taxes for the hotel are going to be almost $400.00 over the cost paid for the package. This means that the trip will cost around $500.00 above what they already paid for the package. READ THE FINE PRINT!!! They are very misleading.

Motel/hotel EXPRESS INN 221 Byers Ave., New Stanton, PA -- I really don't have the words where they sent us, they obviously don't do any screening. Only the photos will tell everything. When tried to check 30 minutes, later they said no cancellation, and we book for 2 nights, they said it's our booking agent problem.

Don't ever book through them! The worst customer service ever! Called them twice and got hung up twice. If they don't have an answer to your questions they will just hang up. What ** service! Please don't waste your time. There's many better company out there such as Travelocity, Priceline, Southwest, CheapOair, CheapTickets etc!

We booked the Hilton Miami Downtown with Expedia with the understanding through online links that we were booking our parking for a week and Port of Miami Shuttle service as well. On checking in we find out that neither is available with our booking and we'll be out over $300 US as a result. This was totally misleading and we will never use Expedia again.

I recently tried to book a flight and hotel package and upon entering my credit card and submitting my information, I get a message that it cannot process my itinerary. Thinking that I made an error or something went wrong with the site, I entered everything again, same message. Tried one more time and the same thing happened, so I decided to try again later. Long story short, Expedia charged my card 4 times for a $3500 trip!!! I never received an email, itinerary number, nothing! I have been on the phone with a foreigner that barely speaks English and can hardly understand me for a total of six hours in a two day period!

6 weeks before our travel date, I booked a flight for myself and my daughter from Guatemala City to Flores. It departed at 6:30 a.m., which meant we had to get up at 4:30 (having arrived in GC the night before at midnight). We get to the airport, we wait a long time in line, only to discover, there was no flight booked in our names! We were traveling with other family members who had to leave without us. I called Expedia and they told me the airline had canceled our tickets - yet there was no communication from Expedia to me about that. I've sent an email complaining and have received no response whatsoever. Like everyone else here, I'm done with Expedia.

Never again will I book through expedia.com. When I created an Expedia account through my cellular phone I used my nickname, when it was time for me to book and add my payment information I added my government name as well as my payment information but the website did not give me the option to update my name on my ticket because it automatically used my login name instead of my government name which does not match my login name. I don't understand why Expedia will accept a payment from me with my government name that does not match my login name but it automatically puts my login name on the traveler's ticket. As I tried to explain the supervisor ANNA which I believe is her "American name" is that I was not given the option to change traveler's ticket name. I was only given the option to add the additional travelers' names for the other tickets. It automatically put my login name as the ticker holder.

Expedia is not clear and honest about cancellation policies. They clearly stated that any fee would be charged if I canceled before midday the day before my arrival day to the hotel. I did exactly that, canceling by 11:10 am the day before my arrival, and they still charged me the cost of the night. Even when I explained to them that I will book again, same hotel, just for the next week, they said that it was a hotel policy to charge the whole cost of the night if cancellation wasn't done two days before. I tried to work something out with the hotel and they brushed me off saying that since I booked through Expedia they could do nothing about this. So they just took $75.00 from my credit card.

People need to understand that Expedia is merely a "broker" of services between the buyer and the company that sells their services to said buyer. They are not an airline or hotel service. They only link you up with an airline & hotel. Also, they own many of the other website on the internet that many frustrated people say they will be going to since Expedia caused them some type of grief which I find funny... but anyway, the only real complaint I have about Expedia, and it looks like I'm not alone, is their customer service. Their customer service, if you even want to call it that, is horrible! These poor people don't even comprehend the English language in some cases and the language barrier is such a big deal why their customer service stinks. To sum it up, here is an analogy for you: Me - Expedia service rep, what is 2 plus 2? Expedia service rep - The color red... they are just bad and it's not even their fault.

False advertising. I have used Expedia several times for work and personal travel and have generally had few complaints. But this is because most businesses listed are honest. When I had a recent experience where a hotel misrepresented their amenities, Expedia tells me "well, we called and they won't refund your money". They have not offered to desist the company or any action that would make me feel better about the $380 lost or convince me to ever use them again.

We rent a car in Costa Rica for 11 days though Expedia. The email confirmation certified that I had only $177 left over to pay on a good price rental car. First, we arrived and the car we asked for was not there. The guy wanted us to take a crappy car instead. And next HUGE fees were required added to the $177. For a "insurance" they asked us more than $700, telling us that it was indispensable and we won't find any other car available anyway. Of course we find another car somewhere else in 5 min, where they told us the 'insurance' fees were only optional. So basically I paid for a service, that they weren't able to provide and that they lied about and now nobody want to give me my money back. You have to harass them but it's never the right person. So Expedia, tell me, do you think I'm stupid and trying to steal my money or are you just the most incompetent company on the planet?

I recently made a 2 night hotel reservation with Expedia for a hotel in California. When my husband could not make the trip I attempted to cancel within the standard 48 hour cancellation time frame. First I called Expedia and they said this hotel does not allow cancellations and I will still have to pay. So I asked them to call the hotel and request that this be refunded. They agreed to do this and put me on hold. After waiting for 30 minutes, they returned to the phone and said the hotel would not reverse the charges and that I would be charged the full price.

I had a prepaid booking with Little Hoian Central Boutique Hotel & Spa in Hoian. Expedia had charged my credit card ahead before the stay. I was told on check in that Expedia had sent a message to the hotel to say that my booking had been cancelled by me. Fortunately the hotel was not full and the local staff at the hotel honored my booking. I called Expedia's helpdesk (which was no help) asking them what had transacted. I spent a good 15 mins with the call centre and was treated as if I was the party at fault. Told the centre to work out the issues with the hotel. Later the Expedia staff asked me to move to another hotel. He obviously could not understand me.

I recently tried booking airline tickets on Virgin from Melbourne to Sydney, through Expedia. The price quoted was $111 each so for two people the total was about $240 with taxes. I completed the online forms and even selected seats. When I went to the final payment page the price had gone up to $1460. I then phoned expedia and was informed the prices changed every second. The operator then offered tickets at $370 which I declined then finally got down to $279. Even then he could not guarantee the price until I had given him my credit card details. I declined. I then booked seats through Flight Centre who charged me the quoted price online. What sort of scam is this? I will definitely never use expedia ever again.

In November 2016 I accepted to keep 2 tickets on hold as credit for my family. While on the phone the person explained I had two options, to keep the ticket on credit and pay a penalty of USD 200 or to get a refund paying a penalty of USD 500. They explained if I decided to keep the credit it had to be with the same airline and that I needed to contact them before June the 23rd/17 to reissue the ticket. I asked if it could be possible to use the ticket from a different origin - destination as long as it's still with the same airline, and they confirmed it was possible.

I'm trying to get them to honor the statement in their vacation waiver travel protection plan that says "Refund any amounts withheld by travel provider as a changer or cancel fee". After an afternoon it's clear they are not going to discuss the issue. However, I've been told by one of the airlines involved on my trip that if I refuse the credit card charges the airline will pursue Expedia, not me. Bottomline. Don't use Expedia unless your plan's a bullet proof.

I just attempted to book a flight through Expedia. I was quoted $2092.95 for a round trip flight for a family of 5. After entering my credit card information to book the flight, I received an error message indicating the flight was not booked and to retry the payment process at a later time. I decided to wait and try again later only to find that my bank account was charged 7 unauthorized charges totaling $3,321.95! When I contacted Expedia they advised me I had no booked flight. The charges were pre authorization charges that were processed by them when "booking" the flight which made no sense as no flight was booked! I spent several hours trying to get my money back and was told it would take 3-5 business days for the funds to return to the account. Meanwhile I have incurred 7 insufficient funds fees of $34 each. I will NEVER use Expedia again!!!

I booked a condo with Expedia. I paid extra in order to have a washer and dryer in our unit. I booked two months ahead and Expedia immediately charged my credit card. My wife and I packed just enough clothes to accommodate us with the use of the washer and dryer. Upon arrival at the condo we were told by the hotel that Expedia had not booked a unit with a washer and dryer, and no units were available for the week with a washer and dryer. The entire condo only had ONE washer and ONE dryer for the entire complex, and these were coin-operated. We attempted to use them several times and they were always in use. I contacted Expedia and they told me they would give me a credit to be used within a year. I told them "NO DEAL" and contacted my credit card company. I notified Discover. This is the first I have filed a complaint with Discover and I found them to be worthless also.

My credit card was charged on the original booking through Expedia, and then charged again when I checked out of the hotel. Multiple submissions on the Expedia Customer Service website link provided have evoked no response, and telephone calls merely go to music hold interminably. My recommendation is not to book any travel arrangements through Expedia.

Expedia is awful. I booked my flight in November. In December I got a call saying one leg of my flight had changed. I meticulously went through the options and seats with the agent and felt satisfied. Then I went to check on my flight a month later and they had deleted all seat selections and changed 2 other legs of our journey adding an additional 3 hours to our flight time. By the time I realized the issue all free seats had been selected on our 9 hour international flight and after over an hour on the phone with Expedia they were unable to fix or help out in any way to fix the problem they created. I have since heard of others having similar problems. I will not be using Expedia again.

We (friends and ourselves) were scheduled to fly home 2/25/17 and were checking in online 24 hours prior to our departure. The airline website at the end of the process said it could not complete the process and to check with the airline. We did not want to wait that long. We were on the phone with WestJet as that was the airline we were scheduled to fly although it was a Delta co-share flight. There was a problem and we were told to call back to Expedia and/or Delta as there was a problem with the ticket. Over the next 4 hours we were on multiple cell phones with Expedia, Delta and WestJet trying to sort the issue out as each was blaming each other for the problem. Four hours into the long waits on hold with the various parties, we determined (based on info from WJ) that Expedia was the ones with the power to fix the problem.

I booked an express tour through expedia with Gray Line Tours from Las Vegas to Hoover Dam. The tour was suppose to start at 10am and be completed by 2pm. We were picked up at 9 am at our hotel and transported by Gray Line bus to Gray Line's Las Vegas office where we were subjected to an hour long sales pitch for Gray Line tours. We got back on the same bus and were transported to Hoover Dam. The bus driver instructed us to be back by a certain time or miss the return bus. We waited in line for an hour and half to take the Hoover Dam Tour.

I am very dissatisfied from a car rental I had through Expedia on 19/1/2017. On Expedia website the insurance was without deductible. After having a car accident Expedia verify with me that I did have an insurance without deductible, they even sent me a confirmation for it. But when the rental company deducted the money from my account Expedia backed up from their obligation and said that it was a mistake and I do not deserve for reimbursement. I sent them all the support documentation but it did not help. I did not received the deducted 1000 euro. I recommend for all of you - DO NOT ORDER THROUGH EXPEDIA.

I tried to submit a best price guarantee under their Expedia plus program. I never received a confirmation email from them and therefore decided to call to figure out what had happened. The women who answered the phone COULD NOT, could not speak English. I understand everyone has accents. I even have one when I talk, but this woman was impossible to understand and I also don't think she could understand me. I tried to have this issue resolved and she was no help. Instead of telling me what I should do to either resubmit a claim or anything she said I'd hear from someone within 24 hours (I think that's what she said, it was hard to understand). Anyways I never heard from anyone so I waited.

I purchased airline tickets from Phoenix to Paris and back, British Airways outbound and Iberia Airlines returning. When I couldn't get my seats assigned the next day, British Airways told me that the tickets hadn't been purchased. I called and talked to Expedia for 1 hour and they told me that Iberia Airlines had cancelled one of my two Iberia return flights and so the tickets were not purchased. They looked at other ways to accommodate my trip but the least expensive was a 250% increase in price. After I got off the phone, I looked at the Iberia Airlines website and found that they were still selling tickets for the flight that Expedia said had been cancelled.

I usually use Hotels.com and I will never use Expedia again. I needed to change a reservation from one day to the next night. 24 hours before I have to check in and they try to tell me that the HOTEL will not let me switch without charging and that I can't cancel without charging. So I call the hotel and the hotel says they did not say that, they said they do not charge for either one, that she told the Expedia people that there would be no charge on their end but the hotel would still get their money from Expedia. So they come back to tell me that they can't do it. On my email it says the exact same thing that the hotel is saying they will charge for any changes or cancellations when in fact it is not the hotel. It is Expedia.

Very poor customer service. I booked a round trip flight for 3 business associates. One of the travelers wanted to change her outbound flight so I contacted Expedia to make the change, knowing that there would be a ticket change fee, as well as the difference in price for the new flight. When I spoke to the representative, they asked for my itinerary number, email address, and phone number... all of which I provided. They informed me that the email address and phone number were incorrect. Apparently, they somehow connected my reservation to some other account. I was told that they could not make the change until I provided the correct email address and/or phone number.

Used their reservations service for a room in St Augustine FL, Feb 19, 2017. Not a room available for 3 days within a 100 miles. We slept in our truck. We are disabled and require a motel. I will never use Expedia for anything ever again.

We rented a car through Expedia in Kauai. When we arrived we were told that our reservation had lapsed. Their lapse time criteria we were told (Advantage) was 2, 4 or 6 hrs, depending on which employee we spoke to. We were under 5.5 hrs and needed an upgrade as they did not have a car similar to our reservation. Our reservation with Expedia warned us of many possible additional "rules" of a rental agency but did not hint at this. My appeal fell on deaf ears. There is no reason for renting through Expedia (or from Advantage) that I can see.

People working for Expedia are from outside the US and most probably PAID to wear you down so that you give up in the end. Here's my 10-cent from the latest: I was on the phone with them for FIVE hours trying to claim a credit. They put me on hold 9 times (actually, that's when I gave up counting). In the meanwhile, I cooked dinner, took a shower and answered their ** questions from time to time like a robot because I was trying to indulge their repeating idiotic issues. First off, they tried to tell me that my credit had expired. Tough **! That didn't fly with me because I've already called the airline and they confirmed I had 5 more months to go. Well, that didn't work out very well for Expedia now, did it? So they put me on hold for another hour and then they magically "found" that the credit was indeed, still available.

I booked excursions with Expedia Local Expert (which is actually Nexus Tours) (and the booking agent was neither local, nor an expert as it turned out), paid for them, was given tickets, but the tickets were not honoured. I found this out when I got stood up waiting for pick-up at 6:30 am!! You might get lucky with them, but I'm here to tell you: Save your money and disappointment by finding a more reputable service provider. They have a history of poor service (non-existent in this case).

I booked a hotel in Playa del Carmen, second day wanted to cancel cause I couldn't find a flight in those days. Expedia wouldn't cancel, and they say the hotel will charge you the full amount. They make you wait on the phone to call the hotel. It is a big scam. Expedia are the thieves of the 21rst century. All hotels in the world will cancel especially if the cancellation is done one month and a half. Expedia is getting away with this scam and should be stopped by the Consumer Affairs.

We had stayed at the Gaia Hotel and Reserve in Costa Rica, rated by Expedia as a 5 star hotel. It was far from that. The stairs were rusty, the bathroom dirty, water stains on the floor and ceiling. The stains on the ceiling had been painted over, so I don't know what the paint hid. The check-in people were haughty. The A/C personnel was dismissive. Overall, poor experience. We checked out because of the poor quality of the room and hotel. We were assured that we would get a refund for the remaining days in 3 - 5 business days. That never happened.

I have been a customer for Expedia since 10 years now. Usually when I book online there is no problems but the moment I call to change a booking or adding an infant the disaster start. Last February I called to add a kid to my sister booking. I spend 30 days trying to do that. All the agents are clowns, have no idea how to do it. They keep telling me it is done but not sending me any ticket, then I called the airline and I was shocked that there is no booking. So I kept on calling and explaining again and again for each agent I talk to. Then finally I got a ticket but guess what!! They made a mistake with the baby gender so I had to call again to fix it. It took another month for them to figure out how to fix it. Good thing I did the booking early otherwise my sister's kid will not have a ticket on time.

I ordered a round trip flights with Expedia and was disappointed in when it quoted me a price, but then forced me to add on fees as I was choosing my coach seat. If there are no seats available on a flight that do not require additional fees, then that should be divulged in the original price.

I booked a room for one night at Comfort Suite and it says on the website that it's a Pay When you Stay and I would not be charged the whole price of the hotel. They charge me 1/2 price and which is ok for the room hold. My booking is not until March 4th and it's only February 14 and they charged my card with the full price. They told me that it's the hotel policy but that's not what it says on the Expedia website. They are blaming the hotel for it while their website is deceiving. Now, my expense budget is messed up because of them! Don't ever book a flight with Expedia!!!

It takes 2 minutes to book a trip - but 5+ hours of waiting on hold & 17 phone calls to get a refund. This was an absolute nightmare. Airline cancels my flight - I never received an email (which would help) but instead, a phone call from a mysterious unknown number. Upon returning the call, I was told that there were no flights available on Friday the 10th (my trip was feb 10-12) and my only options were arrive Saturday night (half my trip gone) or on Sunday. Logically, this would not work out so I inquired about a refund. The real nightmare begins...

My name is Kaveshnee from South Africa. I planned to holiday for Malaysia in June. I went online to look at hotels in Langkawi. I found Dayang Bay serviced apartments and resort on the Expedia site. Was hesitant to book as I was not sure where I wanted to stay so was reassured to book as the booked said free cancellation before May 27th 2017 and that credit card details was only taken to secure booking but will not be charged. There were no charges made to my credit card.

I entered the wrong dates into Expedia for booking a hotel 2 weeks out. I caught it within an hour and tried to change the dates. It took 3 phone calls to Expedia to finally get someone to help me. Unfortunately they told me I could not change the reservation nor could I cancel the reservation. I am out $350 for rooms I won't use. Be careful when you use Expedia. Be very careful. I have to forfeit using Expedia in the future. There are other travel sites out there that may have the same issue, but Expedia is the one that caused this issue. Book directly with the hotel in the future.

I found a hotel on Expedia.com for $50 per night. When I clicked on it, it took me to the payment page, but the rate was $80. I called into Expedia and spoke with a customer service rep. She said I could book the room at the higher price and they would refund the difference plus $50 for the inconvenience. She said to book the room through her, so I did at the higher price. I submitted the price match immediately. I received an email saying that they would not honor the guarantee because it was 24 hours until my reservation, not the required 48. Why would customer service not inform me of this? I've contacted them a couple of times and the answer is the same. This will be my last booking with Expedia.

I booked a trip and hotel with Expedia.ca to Greece in June 2015. I signed into my account on February 12, 2017 to book another trip to Europe to learn that my points have disappeared. When I called, I was told that they are only valid for a year and if you don't use them they take them away. I was shocked as I was never told about their expiry rule. I have never seen this with other travel services. When I commented to the customer service representative, I was told in a very condescending tone that this was normal. I want to caution others and those with Expedia accounts. Most importantly, I just want to make others aware not to make my mistake.

I booked a flight with Expedia, and 48 hours later I had to cancel. I had purchased "Expedia cancellation insurance" which told me to go online and cancel if I needed to. when I went online to cancel I got a message saying "You have to call to cancel." When I called to cancel, after being on hold for almost 90 minutes, I was told... "You can cancel, and will get a credit but you have to fly on the same airline from the SAME COUNTRY?" OR Expedia said they would happily refund my 56 dollar "cancellation insurance" if I would just go away and let them keep my 1000.00. Expedia is one scam after another. Do not waste your time or money.

I made a reservation in Sept 2016 for a car in Liberia, Costa Rica for Feb 2017. On checking the reservation, Expedia ignored my time of arrival at 1600 hour, and set my arrival time at 1030 hour. When I asked Expedia to correct their records, they asked me to cancel my reservation and rebook at the much higher current prices. This is the second time Expedia has screwed up car reservations. The last time was for a car reservation in Guayaquil, Ecuador. The Avis agent at GYE contended I had no reservation. I am now using Booking.com for my travel reservations, and contacting rental car companies directly. Expedia has not made an effort to correct their mistakes, and I will not live with their mistakes.

I booked a trip to Puerto Rico to celebrate an early valentines day, through Expedia and selected the option All-inclusive and Wyndham Garden was the only Resort that showed up. I went on to booking the trip since it said all-inclusive and the price was pretty decent, however, when we arrived at the resort and headed to lunch the next day, it was brought to our attention that it was not all inclusive. My wife and I were very disappointed, as we picked this resort solely because Expedia listed it as "all-inclusive". I reached out to the company to get a refund as we were trying to save money however they stated they could not offer a refund. This issue increased what we were trying to spend initially since we had to rent a car to get to the resort, which was an hr away and we had to pay for food, which was very expensive. It would have been much cheaper if we had stayed in Old San Juan and bought our own food.

I booked a car rental with Expedia.com with Enterprise and paid 70 for their insurance. When I got to Enterprise rent-a-car they said that they do not accept 3rd party insurance such as Expedia and I ended up having to pay again for insurance through them. I contacted expedia and they said since the date is already past they are unable to refund my 70$. How would I know they could not accept expedia's insurance until I went to pick up the car? However, I am sure that Expedia is aware that they don't accept 3rd party insurance but they sell it anyway! What a scam!

I booked a flight on Expedia and found the same identical flight $253 cheaper a few hours later, shame on me I didn't cancel and rebook with Vayama.com that was the cheaper company, I laid my faith in the good hands of Expedia's price match promise and they let me down, not only they say they will call you 72 hours later and you don't get any call or email. When I called to see what happened they make the match process so difficult and confusing that it makes it near impossible to get your money. I will never deal with Expedia's shady business ever again and I will calling an attorney to see if I can somehow get my refund as I would suggest to all unsatisfied clients that I read on this site. P.S. The same flight I booked at Expedia for $3,275 two hours later on Vayama for less and they did not honor it!!

We decided to take the option of selecting a member rate for $119 a night. For a whole hour, we went back and forth on the booking screen because it changed my rate to $20 more a night. This is without taxes and fees. I called to try and fix this and only have gotten customer service reps with heavy accents and no auditory comprehension skills that could help. I took even snapshots on my iPad with the time and date to show this web issue and they failed to provide me an email address where/who can send this to. As a person that worked for many years in the headquarters for a major cruise line, I find this level of horrible customer service appalling. I kept telling the lady that I wanted to fix this. She kept understanding that I wanted to cancel my reservation when I told her that NO I just want to fix the rate. And I have proof of this misprint - scam. Lesson - double check when they supposedly have a member rate. It's probably FALSE ADVERTISING.

Planned a family vacation in December for week of July 4th. Called Expedia in January to cancel trip because parents were now divorcing and family was breaking up. They told me they would not give me my money back and blamed it on the airline JetBlue. I called JetBlue they said, "Not true." It had nothing to do with them. Had I booked the trip with them they would have given me my money back since I gave them a six-month notice and since Expedia never told me the tickets were nonrefundable. They should make it right but they won't. They want to keep my money and the tickets and after four hours on the phone with them said they would give me nothing. I told them, "This was a scam. You want to keep my money and the tickets," and they hung up on me. I can't afford to lose $3500.00. Expedia is scamming people and stealing their money. They are the worst so everyone beware. Don't plan a vacation with them.

I booked flights through Expedia in Sept to fly in Dec. Three weeks before the flight, I received an email from Expedia saying the flights had been cancelled. I called the 800 number on the email and the recording acknowledged that their information showed that my flight had been cancelled and that my credit card would be refunded within 24 hours but that it may take up to a week to process through the banks.

I booked a hotel in Turks and Caicos through Expedia. ca and within minutes of confirming the reservation, I found the hotel was MUCH CHEAPER directly on the hotel site. I immediately called Expedia customer service and was told to complete the price guarantee, and that I would be refunded the difference ($500) as well as receive a $50 credit for future travel. If this had worked, it would have been great. My request for the guarantee was DENIED since the hotel site books in USD. It turns out that the Expedia guarantee will only work for another CAD site, i.e. something like hotels. ca. It feels terrible to be paying $500 more, just because I booked through Expedia. ca. My recommendation - forget booking through Expedia and go direct to the hotel, or to an old fashioned travel agent!

As I was purchasing Disney World tickets, their website booted me out. I opened it up again and my ticket was gone. Checked my email, no ticket notice. So, I started over, purchasing the ticket again. Then I discover that they had billed my credit card for two tickets, both only usable the same day at Disney and only by me! I called Customer Service and explained that this was their website's fault and was told Disney tickets were not refundable. They blamed this on Disney though I later found out that was untrue. So, I waited a day, called again and got a different operator, explained that it was their website that had caused this to happened. The agent apologized and refund my credit card. I will never take another chance on booking with Expedia. Not worth it.

Rating on hotel misleading. Dirty, housekeeping did not clean room, change bedding, tried to leave early due to this. Told I could not get refund.. I feel the high rating is wrong, this is how I choose a hotel in an area I'm not familiar with. I would give Magnolia Inns and Suites in Olive Branch, MS 1 star rating.

I made a reservation for air travel with Expedia. Upon reviewing my reservation, I became aware that the date was incorrect! I called and asked them to please fix the date. After being on hold for 3 hours a man named Jim told me that he had refunded "all of my charges" and he would "adjust" the dates. Waited another 45 minutes. He then told me he could put me on a flight for 1000.00, 500.00! More than my original reservation! I said that was unacceptable as it was NO fault of mine!

I had an existing flight with Expedia and several days later I called them to assist me in booking a hotel. I was flying into Providenciales and instead of booking a hotel there, they found a hotel in Turks and Caicos while failing to explain that I would have to take an additional flight. I had to cancel. They said the hotel will only charge me 20% of my deposit of $224 when in fact it was really 20% of the total hotel cost. I got hung up on, they lie, just bad business. I'm still fighting for my $224.

I received a flight credit for a cancelled flight. I've tried many times to use that credit (using the same airline) to no avail. Every time I'm stuck on hold and transferred to various agents within Expedia only to be told after 40 minutes wait time that they cannot help me. Why give me a credit in the first place if they have no intention of allowing me to use it? A very dishonest company in my opinion!!!

Months in advance, we booked a hotel room through Expedia for a joint family vacation. Other family members booked directly with the hotel, and phoned six weeks in advance to ensure that all of our reservations were in place and the rooms would be located close to each other. When we arrived, the desk staff couldn't find our reservation. When they did eventually find it, it was booked seven months later than the travel date listed on our confirmation e-mail from Expedia. Fortunately the hotel was not full and we were able to get a room, but it was nowhere near the others. When we called Expedia, we were told that 'this happens all the time.' We have received no follow-up from Expedia to date.

DO NOT BOOK YOUR HOTEL WITH EXPEDIA. I booked a hotel in Panama City charged in US dollars, with a Canadian credit card. The small print said the card was just used to hold the hotel and the hotel would collect the payment in local currency for X amount. I received a charge on my credit card for the full amount. It was free cancellation, however if I were to cancel the reservation the US dollars would be refunded at a much lower exchange rate, than the exorbitantly high rate I was charged. I booked the hotel because my card WOULD NOT be charged. The confirmation said "Will be collected by the hotel in local currency." Expedia answered that that meant they would charge my credit card themselves, that they were holding it as a deposit. It was a cancellable booking.

I paid $7,000 to book a trip through Expedia and as we are getting ready to leave for the trip our flight is canceled. We called them and trying to rebook for the next day was awful. I was on the phone 3 hours with some people from India. I could not understand them. They kept messing with me and trying to put me on a awful flight the next day that would take me on 4 stops to just get to Hawaii. I fought them over my $450 a night hotel room I would not be staying at. Awful, worthless and so stressful. NEVER AGAIN!!

I bought ticket to USA around 1680 USD then I checked my bank statement the day after to find that I was charged twice! I stay without money as my balance at the bank is now negative. I have big problem. My bank make me pay too much charges for the negative balance and the problem that Expedia says that the airlines company don't charge me twice but I deal with Expedia and not with the airlines Company for that I insert my credit cards details in the page of Expedia. Expedia don't answer my messages anymore and told me to contact my financial institution. Where is my money???

They took over $2000 of my money for a trip that I never took. I booked a short trip recently to London UK. When I arrived at the Calgary airport I was notified that there would be a seven-hour delay on our flight to London. This would have cut my trip in half. It was not worth traveling that far, stay a day and then come back again. I called Expedia right away. They suggested that I cancel and that they would make all the necessary phone calls to inform all the companies in my itinerary. I was also told that I would get a full refund and that I can then rebook at a later date. They didn't do anything they promised. They didn't make any of the calls and so I was classified as a NO SHOW at the airport, hotel, shuttle and the activities that I booked.

On the 22nd January 2017, I booked 2 rooms for a stay at Victoria Falls, Zimbabwe. They cost me A$1800. Literally, within 2 minutes, the price of the remaining identical rooms had dropped to A$1200. A reduction of 30%, for the same period of time, in identical rooms. There were 6 rooms still available!!! I wanted 2 of them, so I rang Expedia "customer service", explained the situation, gave them what info they needed and requested that they assist me. Assistance was not forthcoming, but what I got was, delaying tactics, stalling, incompetence, arguments and a lengthy list of different people to discuss the problem with.

Booked hotel room Nov. 11, 2016. Now 1-31-2017 and have received about 2-5 calls on my cell phone per week for 3 months. Have blocked over 25 numbers and calls continue. The calls are about different hotels' offers and specials. Called Expedia and told it's the hotel. Called Best Western and its affiliate and talked to 3 different people. (Best Western was very helpful.) They assured me the hotel never does this and was most likely Expedia. Called Expedia back and get hung up on and/or put on hold. Mix in occasional, non-English-speaking rep that acts like they have never heard of such a thing. DO NOT GIVE OR USE YOUR CELL PHONE NUMBER. Since for most part have to use real cell # when booking flight or hotel I would never use the Expedia website again. How dumb do you have to be as a company?!! If you blow up person's cell phone that is probably best way to chase away the customer.

I booked a hotel with Expedia which I then cancelled within the allotted time and have been waiting two and a half months for a refund. I have received emails confirmation that the refund has been processed which is not true and have made numerous telephone calls and sent numerous emails. Do not use them as their customer service is appalling.

So I booked a reservation through Expedia for 2 nights. Cost me $250. I got my confirmation saying my room is booked and ready. So I'm at the hotel waiting 30 for the reservations to get to the hotel. Nothing. So I checked my itinerary. I couldn't believe it. They cancel my reservation after they took my money off my card!!! And told me they refund it. I had no money and refund takes 5-10 days. I called them for over 5 hours and no help. Me and my family had to sleep in the car. Expedia screwed me.Why would you take my money, then cancel my reservation??? Then tells me to get another room. With what? Smh so pissed. Dont do it... report them.

I just checked into Stay America Palm Springs. A reservation I made through Expedia.ca. Although the hotel itself is not that bad, it is NOT what I expected for the price I paid through Expedia.ca! The price I paid Expedia.ca is MUCH higher than if I had made the reservation directly through the hotel website. Expedia.ca claims to provide a better price, and savings. Blah blah blah. But, evidently THAT is a outright lie. Very disappointed for what I paid for 3 rooms for our travelling family. Will never trust this service again.

Expedia is a rip off. Made reservation but instead of Jan 24, accidentally put Feb 24. Ultimately my fault but but immediately tried to contact them. Kinda hard when they won't list a number. Left my number on their automated system but they never called. Supposedly only 1 room left for the wrong date I reserved 1 month out so should be no problem to put it back out there. There's no one to talk to and they won't respond once they have your money. I will never ever use Expedia again and I suggest you don't either. If anything at all goes wrong you're screwed.

I used Expedia for the last 6 years and the reward does not work, is a scam. I purchased thousands of dollars and I get nothing as rewards. The website is very convenient but you do not get any advantage.

Expedia owns about 10 or more companies you book with so if you don't like Expedia and you choose to go to a different company Expedia is still making a profit in most companies that have these many complaints. There usually is a way to have the company looked into so you may have better service. You just have to find the loophole now these are some of the companies that Expedia owns Travelocity, Orbitz, Hotels.com, Hotwire, Ebookers, Trivago, and more. You would think that this company would find a way to satisfy their customers because they are so big. Apparently they haven't done it yet hopefully they will find a way to have better service.

Poor travel insurance via Expedia. Honestly I never, EVER, complain about poor service or working with a company and being disappointed. But today unfortunately has changed that. My husband and I booked our tickets to Playa de Carmen for a trip next month. We were to be traveling with our 5 month old daughter. After 2 friends who had recently traveled to this area warned us that the Zika virus was still a threat, one friend actually just got home and came down with a terrible flu. She said they were bitten continually and they even had mosquitoes in their room. She was tested yesterday for Zika and is waiting for the results, mind you she is hoping to start her family anytime as well. My husband and I will be trying for our second child soon and felt that the risk was too great to continue with our trip.

I booked a flight on Expedia and found it cheaper on another site. I was told it had to be booked before price matching. It is the exact same fare class, date, and flights. Then, came up with an excuse that the other place doesn't offer 24 hour refunds. This is unrelated to the flight and a service that Expedia adds. Of course no other place offers that - but that is not what I am trying to match. So... let's think about this. With that being the case, NOTHING WILL EVER be PRICE MATCHED by Expedia. The whole thing is BOGUS!!! The bad thing is that they won't guarantee until booked, but they take over 24 hours to respond so you lose the opportunity to buy it from the other site. BUM DEAL!

I made a reservation for 5 rooms at a hotel in New Orleans (Bourbon Orleans) via Hotels.com (an Expedia company). I cancelled the reservation & made reservation at another hotel. Same weekend. The first reservation disappeared from my account. The new reservation appeared. I called to verify that the cancellation had happened because I did not receive the cancellation notification. I was reassured via customer service that there was no reservation on my account. I checked multiple times during the period of end Oct - early January - no reservation showing for Bourbon Orleans (only for the new reservations).

Expedia has been horrible to work with online. They did not have the correct airport codes come up and flights were incorrect and almost made us lose a whole trip. Return flights were booked with confirmation and funds were accepted but they did not have a record of the return flight making us have to call in again and be on the phone for an hour to resolve. A small coupon was issued for the inconvenience and when the coupon was going to be redeemed the website did not process the coupon. We had to call customer service who had to cancel the reservation and create a whole new reservation to apply the coupon and was informed the website was going through "maintenance" which is why the coupon didn't work although this was not disclosed anywhere on the site and we then had to wait for a refund to process. Will never use this company again.

Save your money... Block every site, every country that refers to this shonky rip of travel agency, change your airlines also. They sell the tickets to Expedia to then charge you in US dollars for a booking and travel in Australia. The Emirates airline will not help you with refunds and they will charge you $300 cancellation costs as well. Don't travel the crashing Emirates airlines and the name Expedia. Rings of hell on earth... Keep totally away from Expedia anything.

Recently booked a flight to Seattle. While I was booking I went ahead and screenshot my final window screen on my computer which showed how much the total trip was going to be. After I put in all my information and click submit, the next page showed that it was confirm but the price went up!! Instead of charging $581 to my card the total was now $620. Of course I couldn't do anything about it then because it already went through so I called Expedia customer service right away. A girl named Crystal picked up the call and had no customer service experience at all. You need some manners and learn how to stop talking over people Ms. Crystal. She was saying some crap like she had to go back and look at my step by step transaction and that there was a little window that popped up in the color of "green" to say that the price went up. Uh.. I have a copy of my screenshot at the END right before I CLICK submit for it to go through.

Do not use Expedia (ever for anything). We called Expedia to book trip. Our 10 year anniversary that we have saved our money for years. We ended with Expedia .com. After realizing we asked if we shoüld book Expedia CA. We were told no that they coüld help üs. We went ahead and booked our trip. We were given a package where we saved 300 Canadian. We asked 3 times if funds were Canadian $ s and all time assured yes. The next day we were billed in US dollars. We cancelled trip and were told every cent would be refunded.

I booked online and they got my dates all messed up when I went to check in. I called and spoke to a lady with horrible broken English who was obviously reading off a piece of paper and repeating the same thing. I asked them to change it and they told me they could and then all the sudden tell me they are unable to do. I should just walk in and make reservations and they will refund my money I already paid in 5 days. They wouldn't re-book for another day or anything and just kept giving me the runaround. This was the second time they had done this crap. First time I went to check in and the room they booked wasn't even available and my fiancee sat on the phone in my truck for 2 hours trying to get it all straightened out. I will never use these people again and would highly recommend that anyone looking to get a hotel use Hotwire or Priceline as they are so much easier to deal with and don't mess stuff up every time.

Booked a bundle deal. Then our flights were cancelled! They just left us high and dry! Offered us a ** deal and never made any attempt at solving the problems further! Eventually ended up calling a friend who works at Expedia that was able to get our money back at least. But no vacation anymore and a phone bill of $150.

BEWARE! Booked a vacation with their "Bundle Deals" Airfare & Hotel at 12 noon. After further reading the reviews after booking I decided 7 hours later (well within the 24 hour change period) to switch hotels. Once the hotel was switched I asked the customer service rep the total of the change only to find out I was no longer getting the "Bundle Deal" because I would've had to cancel everything (hotel and airfare) at once to receive it.

I filled out the necessary form and showed Expedia the proof (screenshot) that I discovered a lower price (on the actual hotel website) on the same room I booked with them. They disputed it and issued me a 9 cents refund rather than the $75 difference. A complete scam!!!

I cancelled two airline tickets due to medical reasons in February 2016. I was told by Expedia via email that they will refund the money back to my original form of payment (credit card) within 6 weeks. Months went by and I never saw the money deposited back into my account. When I called, they told me that the money has been sent already but it hasn't. I continued to wait for the money but never saw it. I called several other times and each time they would tell me that it was already sent. They asked for my credit card statement for the last two years, which is ridiculous but I complied and provided my statements to them indicating that no money was returned. After seeing my statements and acknowledging that the money was not returned, they told me that EVA airlines cannot find the flight information about the cancellation.

I had purchased 3 tickets for my aunts and my mother to Mexico for vacation. When we went to check in for our flight I had no problem (I booked my flight separately as I wasn't going to be staying as long as they were), and handed over my bag. My aunts, no problem, they got on just fine. My mother, not so much. Her last name, due to marital status, changed. Her passport reads her married name, but her ticket read her previous name. We tried to reason with the attendants at the check-in counter that it was her and even showed her license with her 2 last names. They told us, since her name on the reservation didn't match the name on her passport, we would have to call Expedia to change the reservation. Ok, no problem, we called and were promised that they would work on this, expeditiously. NOT. The representative kept putting me on hold and promising that the name change was almost done.

I had booked a flight and hotel and had to cancel due to unexpected circumstances. I called Expedia and after three customer service reps and two customer service supervisors and five hours later I still wasn't able to get anything resolved the first day I called. I contacted the airline direct to confirm what I was being told by Expedia and was given completely different information than what Expedia was telling me. Airline was willing to waive the cancellation fee, but Expedia said airline wasn't willing. I confirmed again with airline and they said decisions were up to Expedia as this was a non-published fare.

Last night I bought a flight to New York for 01/13/17. They charged in my credit card 3 times and never booked my flight. I called the customer services of Expedia. They said they will do the refund, so the credit will be available just for the next week and worse, the same flight now is the double of the price. Even the price drop down again (I doubt), I'll not be able to buy another flight, because I don't have credit available until the next week. I'm desperate to travel. I needed this travel. I needed get away for a few days. The company that I'm working don't pay any vacation day and finally I found a great price for flight in a long weekend (holiday), but Expedia take off my joy and give me sadness and frustration. I don't have words to really express my feelings right now. Thank you Expedia!

Yesterday, 1/10/2017, I booked hotel reservations for the Marriott Dadeland, Miami, FL. I thought that I was on the Marriott website, but was actually on a Reservation.com website, which apparently is Expedia. This in itself is deceiving, as Expedia makes their website almost exact to the hotel website. Expedia advertises low room rates if you pay for your reservation in advance, so I accepted that offer. After the charges came through on my credit card I called Reservation.com and asked for a breakdown of the $136.11 taxes and fees charge. The agent instructed me to call the Marriott directly for a breakdown of the taxes and fees, however the Marriott does not have access to Expedia invoices. I did receive tax rate information from the Marriott. Total taxes that should be charged for the 3-night room stay should be $94.39. There is a difference in taxes of $41.72.

It has NEVER been a time that I have emailed Expedia or Expedia For TD outside North America while traveling, and got any help! I have always got a generic reply: "For any travel related questions of booking inquiries, please reach out to Expedia for TD at 1-877-222-6492." I cannot believe that NO Expedia agent knows the most simple thing: that 1-877 numbers only work within North America! The customer service AFTER booking with Expedia is revolting. There has not been a time that I had a question out of country, and someone has helped me with a real reply. The only reply that I get is a generic email that for the confidentiality reasons no reply could be provided and one needs to contact 1-877 number!

I had to cancel a hotel reservation that I paid for through the Affirm loan option on Expedia. This option pays all fees I cause in resort fees ahead of time. When I went to cancel my reservation I was not refunded the full amount that was paid for by the loan company they told me over and over again that these fees are not paid for in advance (which when you choose the Affirm payment option it is) even after providing proof of the total amount being charged they refused a refund. It took 3 hrs of back and forth calling and me beginning to cry hysterically and threaten to sue them for them to just end up refunding my credit card that will still be later charged but Affirm and not refunding Affirm as they were suppose to. They offered ZERO compensation for the unacceptable refund fiasco and continued to tell me that I wasn't basically making it up. After sending them screenshots of the total amount paid how it was paid for they still insisted it wasn't correct.

Really had bad experience with my international flight booking. Expedia provided wrong passenger name for one of the passenger to the airline. There is no option to update the name so had to cancel the booking and make another booking. Just wasted $500+ on this whole drama. Can't Expedia do such basic job of providing correct names to the airlines? Expedia wouldn't bear this cost even if it's their fault. So terrible.

I purchased in February 2016 a package for 3 people to Dominican Republic for November 21, 2016 to November 27, 2016. The package included airfare and all-inclusive hotel. Price was 2,296.55. Itinerary #: **. On August 29, 2016 my flight was canceled due to problem with flight company under name Dynamic Airways. I tried to rebook to another flight but Expedia offered me a double amount from the original package. They did not even try to match original deal. So I have to cancel complete package.

I rented a car through Expedia website from Budget car rental, but the problem is that I was under impression that I reserved the car for one week starting 1/6/17. When I was looking and searching for a care I put date 1/6 to 1/11 just to look for available cars. Then I found on Expedia an offer for $82 weekly rate, and at the bottom of the screen a reservation button that I hit to reserve for one week without going back and changing the date. So when I went to pick up the car from Budget they did not want to change it to a whole week instead of 1/6 - 1/11, and advised me to pick the car with the wrong reservation date 1/6-11 and call Expedia to change to whole week from 1/6 to 1/13.

I had made a reservation for 12/30/16 - 01/01/17 for my stepdaughter. She told me she had to pay for the next day, and I told her that I had already paid for it. So I called Expedia and asked why if I had paid for it already? The person I had spoke with was very hard to understand, so I asked him if he was from the U.S. or the Philippines. He said the Philippines. He said that I had to pay for the room again. So, I asked him why I should pay for it, since it was their system that screwed up!? So I told him to go ahead and charge my card, and I will never use Expedia ever again, and I will let everyone know not to use them. So he said he sent me 2 receipts in my email. The funny thing was, they were the same receipt from the original transaction! This guy was a real dumbass!

I use their site to book a trip to Colorado Springs. They recorded my booking and confirmed it was Colorado Springs but they sent me to Denver after acknowledging it was their error. Because of the cost to fix it, they did nothing to correct it and because of the timing of the trip I had to pay to get from Denver to Colorado and back.

Is it shown anywhere on the Expedia site that you cannot book any flights less than 24 hours before the flight? Just had the complete runaround from Expedia personnel, Sandra, and Alex the supervisor. Was on hold 1.5 hours until reached Kenzi ** in corporate that explained this policy. Never ever use them. Our son is on a flight to Australia and they will not complete the booking I made.

I was on the road traveling a long time. I called Expedia for a room and told her the number of the highway that I was close to and needed to book a room close by. She booked me a room at the Hampton Inn in Charlotte. I put it in my GPS and realized it was a couple of hours away. I called immediately, she did not help, I then talked to supervisor. He said he called the hotel and no one answered and that my request was denied. I appealed to my Citi bank credit card and after investigation it was denied. I now have to pay for a room that I never used and tried to cancel. I will never use Expedia again. I GAVE ONE STAR BUT I DO NOT REALLY WANT THEM TO HAVE ANY STARS.

It was very satisfactory for a one night stay in a location unfamiliar to us. The motel was undergoing renovations. Despite this the site was quiet. Only one elevator was operational at the time we checked in. The workmen were very courteous and allowed guest to use the elevator first, or would exit and let guests on. The staff for was cheerfully and polite.

Where do I begin? To demonstrate how frustrated I am, this is the first ever review I have written. I tried to cancel my reservations because my itinerary changed. It was unbelievably difficult to cancel my hotel reservation. First when I called the customer service number (as given on the website), I waited over ten minutes. Finally got an agent who explained that she couldn't help. Then she said she would transfer me to the appropriate agent. Instead I was transferred to another automated system where I had to wait again. The new agent's accent was impossible to understand. She clearly dragged it out and attempted to prevent me from canceling.

I reserve a Hotel and paid full and confirm it on around 10 days before my journey. But when I go there Hotel staff says they don't accept Expedia bookings and they did not give rooms for me. I call hotline (international call) staff more than 30 minutes. First told me they will offer me another hotel and then got nothing. I had to leave hotel without getting rooms. Even at that time that hotel is in Expedia booking list and hotel management says they don't have agreement with Expedia. After that 2 weeks gone, nothing has happen. Not even refund my money. Send number of customer support emails and all telling this and that but no one talking about the matter.

I booked a hotel in Thailand. I used Expedia because their price was the cheapest. At the time I was comparing with another company and talking on the phone to that company. I told them that Expedia were cheaper and the person I was speaking to asked me to check if the price included local taxes, as this was Thailand where the Tax is 20% so it is important. The email confirmation said it did include the Tax but I decided to check by telephone. My call was directed to Bangalore where I was told that the price did not include the Tax. When I explained I had an email saying it did include the tax the lady told me it definitely didn't. She was going to check and I waited 10 minutes on the phone. No one rang back. If I had got to the Hotel and had to pay 20% of £6500 I would have been very annoyed. Surely this type of trading should be outlawed!

Expedia appears to be operating a racketeering business with the major airlines and hotels. Although I understand a non-refund policy on a airline ticket, however a non-refund or credit when an emergency situation arises and there has to be a change to an airline ticket it totally unreasonable. Emergencies are quite normal. In my case I purchased a Delta Airline ticket for my God-daughter's graduation from Army basic training in San Antonio. Initially I was told that the graduation was Sat 1/7/2017. I later learned that the graduation is actually Friday 1/6/2017. The fact that I was denied an opportunity to change this reservation or given a credit is a very poor business practice. Ripping consumers off like this is totally unacceptable.

We booked a flight/hotel package through expedia.ca a month or so before the actual vacation for the two of us (a couple) from Vancouver to Honolulu, Hawaii. Hotel was booked for 4 nights and 4 days at Hawaii. Flight had a transit stopover of 1.5 hours at Seattle before boarding the 2nd flight to final destination. I got an email from the Airlines (Delta) six hours before the departure time of 6 am that the first flight is delayed by 1 hr and 15 mins. Hence I may be missing the connection! It asked me to review the other options and book through Delta website asap. The best available option is a very similar route (with a 1.5 hrs stopover in Seattle) departing late in afternoon at 3 pm and reaching Hawaii at 10 pm (10 hour delay from original plan!). I was reluctant to re-book this since the same thing can happen again but I did so due to other limited options of traveling a day later.

Today I booked a hotel using Expedia. Website was easy to use and thorough. My transaction went through and I received my confirmation by email. Upon arrival to hotel only 1 hour later I found that the pool was out of order. Considering this was the reason for bringing my children to the hotel I was extremely disappointed. The front desk clerk was apologetic and told me I could contact Expedia and she would approve a refund, which is normally not a possibility. So I called Expedia. I was on hold for less than 5 mins and within another 5 min my request for refund was approved and I was amazed at the great customer service. I highly recommend using Expedia.

My girlfriend and I booked our vacation flight from the US to Denmark over Christmas Holiday. Our flight was cancelled twice, and 32 hrs later we finally boarded our flight. Not their fault. What was so utterly exhausted us was not receiving any updates or information (our apt was sitting waiting for us, at 250.00 a night). Any call we made went to customer service in the Philippines. Their agents in the Philippines were unable to speak English clearly. Every question we had resulted in them having to make a phone call to the airline, and eventually come back to us 45 min later, with virtually no information. It took us 15 HOURS on the phone over 2 days, to find out nothing. The airline couldn't answer any questions or help us because we booked through Expedia. Expedia couldn't do anything for us, because they don't speak English, and have the skills of chimps.

Expedia will charge you more after the booking is made. The charges will be between 10 to 50 GBP. It's been happening to me many times but I wasn't sure myself about it. But this time I caught them red handed. Now they are arguing the hotel cancellation policy may be different but I know they are same. Bunch of cheaters... You will not get an invoice immediately after booking (hotel+flight). This is for them to change later. Please don't use them... I will never...

I do not book airline TX anymore through them. There always seems to be a number of seats available, but they always assign the worse seats (like the last row), and it's difficult to change them.

I'm extremely disappointed with Expedia. Booking can be made online but can't do any cancellation online. Message pop out, contact customer service. I have made many calls, no one pick up and just on hold. Email sent also no response. 4 days before the pickup date, I have no choice but to call the car dealer to make cancellation manually. Email was sent to Expedia about this incident.

The site can be confusing especially on return flights. You have to keep going back and forth when choosing. Seat assignments are not exactly clear. The price quoted isn't the actual price you are paying.

I wanted to reschedule the return flight for one or two days later. I have called the airlines and they said, they have the seat available for the new date and they asked me to contact expedia.com to reschedule the return flight due to I have booked through expedia.com. But, when I have talked to expedia.com customer service, they could not reschedule the flight. Expedia.com told me that, they did not find any seats on the new date. I think, there is a flaw in their system. So, if you want to reschedule any of your flight after booking, expedia.com is NOT right place to book the flight. I never will book the flight through expedia.com again. Instead, I go through travel agencies and we can directly reschedule the flight contacting airlines directly. Because, I used to do it before.

Expedia Customer service is pathetic. My Jet Airways flight was canceled by flight provider. Though it was flight provider initiated cancellation still they didn't negotiated any options with flight provider and forced me with only one option that Jet Airways provide. Expedia doesn't care about their customers and don't have any hold over flight companies. I booked my ticket in advance. Now they asked me to either cancel ticket or go with their option. Now flight rates are high and I have go with their option. Their customer service is super slow. It took them three 70-90 minute long call to update my itinerary. They don't even listen to customer complaints. Instead they just reiterate that this is flight provider policy. Next time I'm going to book my ticket directly through flight provider.

I totally agreed that Expedia do not have trained professionals who can 'help' you as they claimed. I have yet given the full details of a flight date change due to a health emergency for my air tickets and they are quoting me almost 10k SGD for not even checking the fare difference. I am utterly disgusted with the immediate 'no' for their response. And after calling and waiting for 6 hours over 2 days I have to top up fares that is as good as paying for new tickets. Expedia is ripping people off. Their customer service is almost impossible. Not in English and with an accent. They are most unwilling to help. Even calling the airlines directly, they have better assistance and willing to change the ticket dates and waive off any penalties or charge. The airlines have mentioned that there are plenty of seats on the airlines which Expedia lied almost immediately that there are none left on the flight!

I had two almost-identical reservations at the Wyndham Garden LaGuardia South in NYC and the wrong reservation got canceled. I contacted Expedia to try and reverse the situation and spent about 04 hours handling the issue through various phone calls with customer support, all with the same attendant. On the last call I was asked to wait for two minutes and I never got called back. I tried calling the number back after about one hour of waiting and got a recorded message informing me that the number was inaccessible to incoming calls. I had to call Expedia again and explain the situation again to another attendant to try and solve the issue once and for all, but I found out that they had no record of my previous contact and also that I would be charged two cancellation fees of $197.43 each, which adds up to almost $400.00 AND NO HOTEL RESERVATION for New Year's Eve.

Good site, with the 24 hours canceling rule. But I usually find cheaper fares on the airline's sites. The cheap fares are usually are replace by higher fares by the time you check out. This is common on all the sites.

In April 2016 I had Expedia make reservations for a round trip flight for me and my wife from San Francisco to Puerto Vallarta (PV) Mexico. They were made on Aeromexico with stops in Mexico City going and Guadalajara returning. The 1st problem occurred in August when I was informed that the flight from Mexico City to PV had been cancelled. After over an hour on the telephone the airline agreed to refund me the one way fare going to PV but not the return. On December 26th, the day we were returning to San Francisco from PV, our flight from PV to Guadalajara and from Guadalajara to San Francisco was schedule to leave at 4:05 pm. At 2:17 pm I received an email from Expedia saying that the flight from Guadalajara to San Francisco had been cancelled and that I only had a flight to Guadalajara. Upon receiving this email I had to find a flight back to San Francisco.

Context: 25+ years of frequent business and personal travel including long-haul, all continents. Consistent across 2 bookings: (1) failed to deliver bought and paid for flights - email stating that this or that was no longer available, had changed, etc.; (2) ridiculous experiences (multiple) with Philippines call center that does zero problem resolution; an agent with no skills to resolve a problem literally told me that their POLICY with difficult cases is to place them on prolonged hold and hope they "go away"; (3) I will have to file suit to try and get my payments returned; (4) US management is unwilling to get involved with their own customers - they will hang up quicker than the Philippines. This company and its offerings are a scam. You can do better on any other site - especially Kayak, avoiding booking through Expedia.

I am very disappointed to Expedia flight booking service because I bought a flight ticket at last 2 month which was in October with the insurance $19. In that month I couldn't use my ticket so I canceled it and got the credit for next flight ticket. So when the time came to buy air ticket I thought I would be able to use my previous credit to buy a new one, so I called the Expedia told them I would like to use my credit and buy a new one. They said I can use my credit but I have to pay $200 to used that credit. I was totally pissed, the ticket price goes the same price as buying a ticket without credit and I had to buy it because I needed to get a flight ticket. No one really told me when I use my credit I have to pay additional $200 to use previous credit if it's so why they are even selling flight insurance... Besides the booking experience, the flying experience was bad also, they was flight delay for 6 hours and the transit flight didn't wait me so I had to sleep at the transit place.

Made a reservation for 2 rooms at Park Inn by Radisson Stuttgart through Expedia and requested for an extra bed in one of the rooms. Was even charged $53 (SGD) for it. But upon arrival, was told that there was no such request conveyed to the hotel and had to pay an additional 35 euros to get the bed. Luckily the manager was kind enough to give us the bed free of charge (although there was a few arguments) but definitely not an experience that travellers want at the end of a tiring day. My advice is to confirm with the hotel any requests or inquiries made after booking. Or just book with the hotel directly. Cheers.

I saw flights I wanted at a good price of about £620 per ticket. I went through the Expedia booking process, checking all my details were correct before submitting. When I got to the confirmation page, I had been charged £1340 or £670 per ticket. I had no warning that the price had changed during my booking, and promptly phoned Expedia. When I re-ran the search on Expedia, the original price was still showing. I would've been happy to keep the tickets if they refunded the difference in fare ie about £100. But I was told I had to cancel in the next 20 mins, and then rebook. Then the woman who I spoke to said the flights had gone up to £4000 for two and maybe I should not cancel and agree to pay £670 per ticket. This sounded like a big con to me, so I cancelled. One hour later, the flights reappeared, so I contacted Expedia by phone and paid £618x2 as I originally wanted.

When I found out the rate of the hotel regularly and the so called discounted rate it was a difference of $5. When I spoke to the supervisor he was condescending and kept restating that there was a discount. I told him I would've expected at least $15 cheaper and he almost laughed at me.

I really enjoy using Expedia because it is very simple, informational, and provides incredible deals. Expedia makes it beneficial to compare hotels, rental cars, and airlines, and in a very quick manner. You can also join their rewards program to receive additional benefits. Overall, I highly recommend using them for any travel needs. Why not get the best deal available, right?

Where do I begin? Avoid booking anything with Expedia or you might not get what you booked. Be very careful with their buggy website or you'll have to deal with their customer service. I recently booked a flight with Expedia and decided to book a hotel because they were offering me discounts on hotels because of my booked flight and ability to use points to pay for it. Sounds like a great deal right? Except the website is very misleading. You click on any changes for any reason while using your points and you'll be put back into the normal $ site. It asks you for your Credit card for the purpose of the reservation but in fact it is putting the entire charge on your card instead of using points. Buyers beware.

This is the worst company ever. I have booked the ticket online, and have received a confirmation mail. But later on no booking details have been provided. They charged me the full amount on my credit card. Then I called them for explanation and they said that there is no booking and asked me to sent them the bank extract. I send it, with clearly stated the date and the company that charged me. I spent 25 euros of phone call and solved nothing. After that they stop answering me, and my money just gone.

You can always depend on Expedia if you have to cancel because of a storm or whatever the emergency might be. They are easy to get a hold of wherever you are in the world that has some kind of communication. The people on the phone are very customer service oriented and always pleasant to talk to. Their site is fast and gives you all the options for booking flights, hotels, car rentals, and tours. The tours we picked on the last trip were good quality tours. I have looked at other sites, the only other one that I would even consider is TripAdvisor, but they tend to be a little more expensive. I check other companies for prices, but I always come back to Expedia as they seem to always have the best prices and their site explains everything clearly.

Horrible service tonight. Just passed me off to United when I used their site to upgrade as they emailed me. My reservation is a total disaster and they could care less. Scam that is all. Expedia is a scam!

While on a 7 day vacation in Mexico from Dec 12th to 18th, Expedia sends me an email on Dec 16th with this subject "URGENT: PLEASE CALL Flight change for MY_NAME" claiming that my flight has been cancelled by Air Transit and I need to call Expedia ASAP. I called them multiple times and was put on hold for over 45 minutes. I then tried the request call back option, Expedia automated system was quick to call back and put me on hold again (ARE YOU SERIOUS).

In Jan 2016 Expedia had a trip from Boston direct to South Caicos for $5,000+ for 2 weeks. When I discovered they made a mistake and it was not a direct trip but stopped in Providenciales. I called and canceled my trip. Expedia said they would give me a full refund. However, they only refunded me for the Hotel and kept $2,400 of my money in an Expedia JetBlue account. I have only used half of the money. They refuse to refund it. The Wash. BBB did no good. Last week after 6 hours on the cell, they said they booked me a new flight and it turned out to be bogus. JetBlue had no listings. Do not deal with them. They are not reputable. The airfare was way overbooked. Plus they kept Travel insurance money for $392. I am going to small claims court and sue them for Treble damages.

Current weather makes travel to Los Angeles via i95 impossible. Tried to cancel at comfort inn in bishop, ca and they won't refund. Tried to cancel the return leg at best western fallon, nv and they will refund with a call from Expedia. Can't get a hold of Expedia customer care. On hold for 40 minutes. I requested a callback yesterday and they did, at 2:20 am. No more Expedia or comfort inn.

Awful customer/business customer service. They don't speak very good English so make sure you have a lot of patience before calling them. They are also extremely rude and quick to make $. Ripping off business by charging ridiculous amounts of commission. Better to book directly.

Having had a flight delayed by 6 hours and not notified in advance. The airline advised it was our fault for using Expedia. Expedia advised communications was not their problem but have a £50 voucher towards your next booking. Morale of the story look at the ratings - do not use Expedia!

I am very disappointed at the service of Expedia. I made a call from Melbourne to book my ticket home to Singapore. My flight leaving 16 December 2016 @ 1220hrs. After made a booking I call 2 hours later to add weight to my baggage, and was told by a staff by the name of Swayam wait for a moment and he made me waited for 1hour 17mins. Finally I hang up. Call back again. Speak to Nichal and was told he will transfer me to the flight department Kiren from the flight department assist me and as normal ask me to hold on. Then this time I tell him don't ask me wait for a moment. The last time a moment turn into 1hour 17mins. He said he try and I still have to wait for 12 min before finally telling me that Expedia could not add the baggage. I would need to do it at the airport or online.

When we finally found the perfect deal to Cancun Mexico in price 3023.57$ for a couple (hotel+flights) when I tried to book it the price automatically jump to 3187.57$ under headline - "Your price has changed." Tried again with refreshing page and same 3023.57$ changed to 3187.57$. When I called to support they didn't could explain it! Barely speak English (even the manager). After 2 hours on the phone with them we agreed for another deal for 3189.47$. Booking this deal took another hour. When finally booked I got the email and then I see the guy that verify with me couple times the names made a mistake!!! My name is Daria **. My husband name is Leon **. He wrote it ** leon and Daria Leon!!!

Based on my experience, Expedia is professional in selling problem rather than solution. Last Sunday, I bought a ticket on Expedia and find no record on the airline's official website, so I call Expedia's customer service. Guess what, they said the ticket is not confirmed due to the price change, and want me to pay additional $300. Fine, as far as you can solve the problem, I can bear it. But guess what, they rebooked me a coach ticket with my payment for premium class!!! Fine, I call again, and they assure me that the ticket will be booked, but guess what again? On day 3, with no surprise I found my ticket was canceled with no new booking, and I get this information from the airline's customer service rather than the Expedia.

Travel to Cabo San Lucas - I called Expedia to guarantee that I would have room that I requested and they guaranteed it but when I got there I had to pay another $500.00, which Expedia told me was covered. Just stinks that you go on vacation knowing what you paid for to find out you didn't. WILL NEVER USE EXPEDIA AGAIN!

They up the prices on hotels like crazy... Then you get to the hotel and you get charged $30 more cause Expedia doesn't give you an idea of just how much the extra hotel fees are. I've never had this issue on other sites. Never again will I use them. I was just in a rush and didn't think about checking here first for reviews. Expedia did at least tell us valet would be $14. Our total bill was $162+14+ the hidden $30. Next time I'm going straight to the hotels website where it's actually cheaper.

Booked with Economy Car thru Expedia, when I was taken off-site for the vehicle, I was advised there were insurance charges, I was advised I could "go back to the airport" for a different rental. The contract was written up by Signature even though the Expedia contract was explicit with Economy and no insurance. The service, was slow and horrible with no happy faces, everyone taking pictures of the vehicles to ensure no additional charges. This was with travelers from San Diego, Dallas and Toronto, basically to bad about your insurance, (they probably don't even activate their own anyway). They are probably all in on the deal but since we fly from 2000 miles away, who are we going to complain to?

Need to cancel or change a reservation, apparently cannot. It wasn't mentioned that I couldn't in any of booking information. Expedia keeps me on hold for 30+ minutes so I hang up and call the hotel to cancel. They say I must do it through Expedia so I call Expedia again and go through their incredibly long, automated process only to be told I'll be charged the full cost of the hotel to cancel and that it is a hotel policy to do so. I'm not going to pay $130 for a hotel room I'm not going to use so I call the hotel again and they say, that is not their policy and that Expedia has to make any and all changes.

I booked a two day stay at a hotel through Expedia early one morning. I paid using my master card, which didn't have very much money on it. After all that was done and paid for Expedia sent and email and text stating that my room was booked as well as a confirmation number. So as I arrived at the hotel I asked the front desk about my reservation and the hotel told me that they saw my reservation and IT number through Expedia. So about ten minutes later I received an email from Expedia stating that my reservation was canceled. I immediately call Expedia and spoke with one of their representatives and he told me that it was canceled by the processing department and that he could not see any notes. So I asked him to transfer me to his manager or supervisor. The supervisor told me that they refunded my card and that I would have to wait 30 mins to an hour for the processing department to call me and explain why they canceled my reservation.

IT'S THE WORST! I bought a ticket with Expedia, immediately from my purchase I see it on another page (skyscanner) at $206 below what I pay, I look for the best price guarantee and I see that all the requirements that they request to match you that price I gathered. It is a page in English, the prices are in dollars. It is the same flight, leaving the msmo day and at the same time, of course I put the claim.

EXPEDIA ACTUALLY OUTRIGHT LIED ABOUT OUR FILE WHEN THEY REALIZED HOW IN THE WRONG THEY WERE. They changed the details of our file once we escalated our complaint to legal status. The story is as follows. We booked Expedia flights for our NonProfit Health work in Africa. Realizing that our outgoing flight was severely delayed, we called Expedia from Africa to request them to move our next booking ahead. Agent did not understand English and made us repeat the most basic information 7-10 times, claiming that they could not see the information in our file. They took our credit card details 5 times in order to process the flight change, and assured us that the flights would be changed. This call lasted over 1.5 hours then ended abruptly when our plane was taking off from the runway.

I have been trying for the last 2 months to unsubscribe to Expedia emails. I have followed every step I can think of and still getting them. I filled out a Customer Support form several times and get a canned response back from them, that they cannot help me with my reservation, I have to contact Hotels.com. Where do I go from here?

I booked a room with Expedia for my very first time and it charged my credit card. I was called by the motel immediately and they told me that they have no control over how they operate but told me they did not have a room available for me. I e-mailed customer service and they would not answer, only to tell me that I needed to call them. When I called them I spent over 20 minutes on the phone, mostly on hold because I refused to let them tell me that this booking was non-refundable. If you say that you are providing a service and do not actually provide a service, then there is reason to refund your customer's money. These guys are crooks and thieves. I will have to take the matter up with my credit card company to get it resolved. I also tried to submit a review to them and they denied it because I said that they charged my card for services that were never rendered, what a farce.

I made a hotel reservation for visiting family over the Thanksgiving holiday. I needed to change the date by 1 day. One week ahead of the original stay date, I attempted to make the change. Following frustrating attempts, I was told by an Expedia person that I was finally able to speak with, that I needed to make the change by calling a phone number in New Zealand. I have corresponded repeatedly with Trivago and Expedia and have received no explanation or satisfaction for the incident. As a result, I had to pay for an extra night stay with no one occupying the room. Totally not acceptable when I attempted to make the change within the acceptable time frame.

I realize that there are times when hotel taxes are added to a cost for hotel or room, but when I recently reserved a room on Expedia, I made the mistake of reserving a room through Stay Alfred and incurred a $100 fee for cleaning for 1 night of use. I confess... I was not expecting this and signed a document without understanding. Expedia needs to do a better job of communicating these extra fees in the shopping experience... and not in the fine print, after booking. I'm not adding an image now... but can do so later. I still haven't stayed in the apartment, but just had notification that the $ were being taken from my credit card. I'm in shock and sad and feel stupid all at the same time. Boo... Expedia.

My trip to Mexico City Airport transfer round trip was booked. The driver didn't show up at hotel for ride to Airport. Claimed refund to Expedia in two ways. E-mail (They said call customer support). So I called (on hold long time) and was told it will be resolved in couple of days after contacting Local vendor. No news - no refund. Waited three months. E-mailed again (same routine). Called again and hold more than 15 min.. Other person answered "Are you still waiting?" and finally said he can't help me. Will transfer right department and same thing again holding more than 1 hour, NO RESULT.

I booked a flight to Chicago through Expedia. When I bought this flight I bought the insurance with the flight because I have Multiple Sclerosis and was concerned that if I bought the flight and had a flare up that I might be unable to make the flight. When The day came to fly back home I was very ill and called Expedia to make the change. They not only were rude on the phone but they told me that I would have a cancellation fee for my flight and I would have to go through a separate entity to try and get a refund for my flight. I am so beyond frustrated with this company and think this is false advertising. Any other company that has an insurance option provides you the ability to cancel or change your flight. I will NEVER book through Expedia again and think that they are disrespectful especially to those that have a disability.

Expedia will not allow me to even write a review for approval. The website won't let me go to the review page at all. Anyway here is my review for Club Quarters hotel central loop on Chicago Illinois. I was supposed to stay for two nights but decided to just go home the second night. I know I booked a small room but the room was very uncomfortable. I air inside was just not comfortable. I feel like if we spend one more night we would be sick when we leave.

Poor sense of urgency to help me reschedule flight. I was on hold for 30 minutes while waiting in the physical line at the airport. James attempted to transfer me to another "more helpful department" while conveniently hung up. Will not be booking with Expedia again as this is not the first poor experience I have had with their customer service.

The travel insurance is a scam. Unless you die or in the hospital you cannot get any reimbursement. I went to see my ailing parents. One in the nursing home the other was requiring surgery. I needed to extend my trip to assist my mother to prepare for surgery, buying medical equipment and preparing the home for when she returned from the hospital. They required a physician to fill out a form stating the details of the condition and dates, which we did. Because my mother's condition started prior to my travel the insurance company AON said no to any reimbursement. What good is insurance if you can't use it when you need it.

3 incidences recently in which the price on Expedia was higher or substantially higher on Expedia than on American Automobile Association (AAA). For instance, staying in the Comfort Suites Hotel in Lebanon, TN tonight. Expedia wanted $120.00 on sale from $132.00. I called the Hotel myself using the AAA Tourbook for Tennessee. The regular price was $89 for a double queen suite. The AAA price was $80. Expedia is already a pain because with my cell plan I don't have an unlimited data plan so I stop at McDonald's and use their WIFI. Why should I bother with this big a price difference!

I bought a two way business class flight to Europe through Expedia. I had to change the return flight date. After a lengthy explanation I was quoted... 9,000$... fee change. Which is ridiculous and they were bold to offer me to buy a new one way ticket. Since I made the flight a few times and I know there is usually a change date penalty I called directly to the airline (BA) - perfect service. I just mentioned Expedia and I think they understood. The representative made the change in 2 minutes charging me 75$. I should have read these review before making the reservation with Expedia.

I tried to booked from YQM to SJC for $1,200 for both ways and after I put the credit card information, it still shows $1,200 but when I click on the continue button, it asked if I still want to proceed as it just went up to $1,700+ and I just "X" it out. So I went back just to see if the ticket really went up but it is still showing the same price which is $1,200. So I don't really know why Expedia is showing that the fare went up to $1,700+. I guess no trip for me this Christmas to see my Dad who is in vegetative state after he got hit by a car!!! Thanks Expedia for ruining my trip! I will look somewhere else!!!

Through the Expedia.com web site I have booked round trip from Dnepropetrovsk to Tampa, /back fly 11/29/2016 Tampa - Toronto - Viena - Dnepropetrovsk/flying with United, Air Canada, Austrian Airlines. The flights have been confirmed and I have e-ticket I couldn't board on the plane on my return 11/29/2016 to Dnepropetrovsk from Tampa. Layover was in Toronto Canadian Airlines staff prohibited me to board because I don't have a Canadian Visa. But, when buying tickets were a warning All passengers traveling to the US must provide valid travel documents and details of their full US destination address for US Immigration., same in Expedia travel confirmation. Nothing about Visa for Canada.