Expedia Reviews

An airline changed a flight portion of my Expedia reservation. Expedia's staff kept putting me on hold. Two days of being on hold for one hour each time and nothing resolved. They could not get the FLIGHT or AIRLINE correct. I am out an hour of international charges to my phone and my flight was downgraded. They owe me money. NEVER AGAIN EXPEDIA!!!

I am a frequent traveler and while I did business with Expedia multiple times, I learned my lesson for good this time. After an awful series of nights at a hotel I won't name in Orlando, I called the front desk to find a way out and the only question the staff had was: "Did you book directly with us or via a 3rd party?" As soon as said Expedia, the front desk person said, "You need to call them," and he hung up. I then called Expedia which did absolutely nothing to help and solely kept saying that they can't do anything to help me because the hotel has a no cancellation policy.

Booked a travel package of round trip airfare and rental car for a one day business trip and was quoted $256.32. I made the purchase and received my confirmation and receipt for $256.32. Days later, I noticed on my credit card statement that Expedia had charged me $263.13. Granted, it's only a $6.81 difference, and normally I wouldn't even notice, but since I was expensing the trip with my company, I needed everything to match up on my expense report.

I made flight reservations which I needed to change. The $66 travel insurance proved worthless. Expedia sent me cancellation email saying to call them when I rebooked the flight. When I did they told me that I had to make the new reservation through them on the phone. I demanded to speak to a supervisor. After almost an hour he canceled the flight, rebooked me and says that the refund (after the huge American Air change fee) will be issued. Expedia is dishonest and incompetent. Their partner in crime Travelguard is equally as dishonest.

We had 3 nights booked at a hotel and needed to cancel last minute due to airline delays. We contacted the hotel and Expedia. We fully expected to have to pay 1 night as we cancelled with less than the 24 hour deadline. However their policy is they would only charge one night. We attempted with calls and emails and they kept giving us new reasons or new requests for information. They finally said it was too long since the date and then that they couldn't find the reservation.

In July 2018 I booked a vacation package that included my flight, hotel, and shuttle for Iceland. I recently called Icelandair to upgrade my seat and was advise that my flight was canceled and there was no other way to my trip at that time. My hotel cost me $356 C and the hotel will not refund Expedia. I informed Expedia that they should be refunding my hotel as I book multiple trips with them throughout the year. Expedia recused and advised me they would not be doing anything for me. I spoke to a supervisor who told me the same thing. It’s extremely unfortunate that Expedia is not ensuring my refund and the trip they booked got canceled making it impossible for me to get to. I am extremely disappointed in their response and the way I was treated. I will never book through them again or recommend anyone book through them.

I book a flight that says All Nippon airways operated by United Airline, I called Expedia to verify which airplane is flying me to my destination. They said it’s ANA so I booked the flight. After my 24 hours window is over I called ANA to check on the seats and the person tells me that I book a flight but it’s United Airline that’s flying me, lesson learned, call ANA first to verify before booking. Don’t even ask Expedia, they are clueless!?

Expedia does not respect customers or their concerns. In the past I recommended Expedia to friends, family and other acquaintances. Never again. I learned the hard way that Expedia does not respect customers or their concerns. I booked a hotel with Expedia. When I booked it read I had to Sept 13 to cancel. Due to weather forecast predicting a major storm/hurricane travel to the hotel would not be feasible. I called the hotel and was told Expedia charged my credit card and only Expedia could refund my money. I called on Sept 9th and was told it was not refundable. Finally, I spoke to someone in charge "manager" or "supervisor". This person said they would check the booking site. He said there was an option that said cancellations needed to be made by Sept. 13th, however, I do not choose the option. I truly believe I would not be stupid enough to select a non-refundable option.

Scheduled a stay for Sep 20th at the Westgate in Vegas. Receive an email from Expedia saying all is set and my room is booked. Arrive and then find out there's an additional charge of $85. Expedia discloses this further down in the confirmation page however, these types of things should be disclosed up front before any payments are accepted. Would never have used Expedia and will never recommend their service had I known this was their practices.

The trip insurance is a scam. They advertise it by saying something like "we understand your plans may change. To insure against losing your money you should buy trip insurance." Well it turns out that the insurance doesn't cover anything other than sickness, injury or death of the insured. I was trying to evacuate for Hurricane Florence and I needed to change my destination based on the projected location of where it would hit. They didn't cover me changing my plans for a hurricane?

We had multiple problems with the on-line reservation process. First, after looking for multiple options on flights and then selecting ones we thought were for our dates, the travel dates reset to one week earlier. When we caught this travel date error after purchase, we then tried to use Expedia's 24-hr full refund cancellation policy. In the past it was very straightforward, make one request to cancel your itinerary and the entire reservation gets canceled. BUT, when Expedia books you on two different carriers to get the "lowest price", you must scroll through the 6-page email to cancel ALL of the individual flights. SO, long story short. Expedia canceled half of my itinerary when requested and unknown to me kept the second half active, charging me for the return flight that will never be used. A human agent would not have made that error. Their third tier customer service level hid behind the small print and refused to help.

I scheduled a trip on the "Spirit of Washington Cruises" for four people and for the first time ever selected Expedia for payment. Instructions by the Cruise Line were to call 2 weeks prior to departure to verify our attendance, and when I did they informed me they had cancelled our cruise as the "ship was out for maintenance". Since then I have called Expedia 2 times and finally understand that the $216.00 that was charged to my credit card is theirs. To call an attorney, to write a letter, would exceed my loss and I'm sure that's true in most cases and they count on that. What agency oversees crooks like these?

I have booked with Expedia multiple times and have never had any issue that is until now. I wish we never booked with Expedia and booked directly through the airline. We booked flights for our grandparent’s 60th anniversary and we paid the extra fee for trip insurance just in case we had to change our flights. Only thing we are trying to do is change our flights to one extra day so they can enjoy themselves as they are in their late 80’s. We have been told by Expedia that there is nothing they can do on their end and we need to deal with WestJet directly, once we call WestJet they informed me that they are unable to make any changes and that I need to deal with Expedia.

Reserved room and changed payment method. Now they charged twice for the same room, same night and was double charged. They refuse to refund the overcharge. Have hotel receipts for proof. Stay clear. Not the first time I had problems with them. Also once with airlines flight.

Wouldn't even rate Expedia 1 whole star. What an absolute nightmare trying to book a holiday. Doubled payments coming out, and NO answers from Expedia. So clueless and still trying to get my doubled charge back. It should not be this hard. WHAT THE **!!! DO NOT USE EXPEDIA.

After booking a car for a trip in Ireland through Expedia, I took out the auto insurance that they offered at what seemed to be a very good price. When I picked up the car in Ireland, they explained how complicated it would be to get reimbursement from Expedia, so I tried to cancel the policy with them. I tried through both email (something VERY difficult to find on Expedia's website, but it is there if you want a written record of their poor service) and by phone. I never got my money back and never got a proper explanation. Just a note that my claim had been rejected and a "Thank You for your business."

Horrible help!!! Runaround for hours until you give up!!! You lose they win!!! Do you really think these telemarketers from El Salvador have the power to give you (US CITIZENS) a refund or the use of your voucher??? Absolutely not. I visualized them all laughing in their office as they put you on hold and then hand the phone over to a supervisor?

I booked a flight through Expedia hoping to make a 2nd honeymoon trip for myself and my husband. After a couple weeks, we received an email stating that the times we had selected were no longer available and had to choose another. Granted, the times were not that different but having to drive 2 hours to the airport, it was kind of a big deal. I called and confirmed that we would do it, but immediately after hanging up and talking to my husband, we agreed that we could not do it with trying to juggle my son's schedule that we had worked out with friends. I call them back within 10 minutes and told them our decision. I had also taken out insurance just in case this might happen. I also suffer from anxiety and with the changes, I just could not do it.

We booked Furnace Hill Lodge in Sheffield through Expedia for the weekend that our daughter was due to start University. We booked this one month before Freshers week as we knew that Sheffield was going to be busy and we wanted somewhere near to the Uni village so that we could look around the area. We also wanted a self catering apartment so that we could relax and have breakfast together before moving our daughter into her accommodation. The email from Expedia stated that no further confirmation was needed. However, we emailed Furnace Lodge 2 days before to check booking and inquire about check in details. We had no reply so phoned a day before we were due. The Lodge could not find us on their system and said they would call back but as time was of the essence, after 2 hours we called again.

I have had numerous negative encounters with Expedia over the years. I am a gold member and I have been actively using Expedia, However every time I have an issue it’s the most complicated process dealing with Expedia's customer service. Expedia will not help you resolve anything. What is worse is that if you booked via Expedia airlines and hotels will not talk to you and you are forced with the tragedy that is Expedia customer care.

Horrible customer service. I purchased a plane ticket in January and was told I could cancel at any time with no hassle. I purchased an additional insurance for $35 and the lady on the phone from Expedia told me "that's only for if your family member dies". So, I paid $35 just in case somebody dies. Not what I was told at point of purchase. I will never use Expedia again and make sure my friends and family do not either. So now I am out $300+ and they refuse to do anything for me, even a flight credit.

I was using Expedia to book flights and hotels for my colleagues who travel frequently for business. I prepaid a hotel stay which later had to be canceled due to a client changing a scheduled out of town meeting. I called Expedia and was told the hotel would not refund the stay but I later confirmed with the hotel that they would refund and it was Expedia not being honest. I have since seen similar experiences posted on this review site from other customers who experienced the same thing. I also tried to change a flight and use a credit provided by Expedia and waited on hold over 1.5 hours to complete the transaction and then did not receive an email confirmation as promised. I called back and incurred a further hour on the phone with customer service. I will deal directly with the airlines and hotels going forward and would never use Expedia again. They are not honest about their policies and the wait times are ridiculous.

This app is not worthy of one star. It is the worst of the worst, of the worst. Also, this is the first time I’ve felt compelled to write a bad review. I’ve been traveling through Asia and not once have my hotel reservations been seamless. The first night — okay people make mistakes... our reservation wasn’t in the system. The person who had to resolve the issue for us was the hotel’s manager, not Expedia, who after seeing us making a scene past midnight, decided to contact a completely different hotel in order to place us in there since even though we had reserved the rooms and had already paid for them — they were not available. Reminds me of that one episode of Seinfeld and the rental car... only I’m not laughing but crying!

I booked two refundable rooms through Expedia. When our dates changed and I tried to increase the dates from one to two days and the hotel could not accommodate us I canceled both rooms. Expedia would only refund for one room. I was told the hotel would not refund the second room. After calling the hotel I called back Expedia, told them, in fact, it was them that refused to return payment. Their response was, "too bad." I will never use this company again as this is not the first time we have had issues with them.

For one week I have been in contact with the representatives at Expedia - listed below. For the majority of the phone calls I have been on hold. All I want to do is change my flights as we cannot take our flights that are booked any longer. Each time I have spoken with a representative I have been given different information regarding the booking. I have had to repeat myself over and over as there hasn't seemed to be any record of my previous conversations. I contacted the airline directly to change my flights but was told I would be unable to do so as Expedia made the booking and therefore had to change it for me.

I purchased tour through Expedia.com that was provided by City Wonders, paying $194. Even though we arrived 20 minutes prior the begging time, we were not able to locate meeting point of the tour that they decided to place at the Metro station of the busy city! We ran around like idiots with no luck. After missing the tour, I contacted City Wonders directly attempting to get a refund for services that I did not receive; however, their customer service was so rude and not cooperative that I decided to contact Expedia. At first, they pretended to cooperate but 3 days later I realized they were wasting my time when they finally advised there was nothing they could do.

I booked a hotel stay in Iceland thru Expedia. The cost was $2241 US, billed to my credit card. When I checked out of the hotel, I asked for a receipt and I got one from the hotel showing the total room cost of $1697. The hotel billed $1697 and Expedia paid that amount to the Sand Hotel. I paid $ 2241, a 25% higher rate than the hotel would have charged me had I booked directly. I called the hotel manager who intervened on my behalf but Expedia would not listen to him. I called Expedia and emailed them with all the paperwork and they told me that I because I agreed to the rate when I paid it, there is nothing they can do. Dealing with them was very difficult since Expedia outsources and I had a great deal of difficulty understanding the English of the people at Expedia. The manager at Expedia was rude and shouted at me and then hung up.

www.expedia.com be aware. Show prices as $** but this US$. Make a mistake in any country other than USA you will get a rude shock. No way on website to change currency. A rip off. And so easily for Expedia to fix. Expedia has the money and trying deal with Expedia through customer support message service you will believe you are dealing with robots. Could not recommend Expedia for any type of booking.

Booked trip through Expedia to Ireland from the US. Purchased extra car insurance, arrive to get rental, they say insurance is no good. Well I could use it but had to leave a $2000 cash deposit for car as they don't recognize insurance. Paid an additional $450 through car rental company, got back to US, read the EXPEDIA insurance "fine print" and it even says many rental places won't take their insurance, so DO NOT BUY THEIR INSURANCE. IT IS JUST A PROFIT CENTER WITH NO VALUE TO CONSUMER, should be investigated.

I booked a flight on July 30th for September 23rd through September 27th. I purchased the insurance policy to cover any unforeseen circumstances that may arise. Unfortunately, something came up with the family I was supposed to visit. I contacted Expedia who just rambled off the insurance policy to me and provided me with Travel Guard's phone number. I called Travel Guard and they pushed me off to AON, a third party vendor who deals with claims. I called AON who told me my options were to either cancel my flight and take a chance on having my claims report approved or follow through with my flight. So I either fly and impose on the family that I'm supposed to visit as they go through a difficult time or I lose out on the money.

I booked a hotel stay for the Aug 11 & 12 on Aug 10 at 4:30 pm. When I arrived at the hotel the next day, they showed my reservation for Aug 10 only. I paid the hotel direct for my two day stay. Contacted Expedia about the error and refund, and they said nothing could be done. They refused to refund my money. Will never use their services again. Buyer beware!

Woohoo!!! I am pleased to announce that around 30 mins after my previous review, Paypal and Expedia alerted me to my refund being processed. The £233 pounds that was outstanding has been refunded.

I spent 2h40' yesterday on the phone with Sofi. Today another 1h37' with Cindy trying to change this flight. They told me that part of the first leg had not been taken. I sent the boarding passes showing all flights were taken. Sofi asked me to wait for 24h for Iberia's authorization and somebody from Expedia would call me. Nobody called. I called and spoke with Cindy.

The car insurance Expedia sells is not recognized by any and all of the car rental companies they work with. It's a scam. Further, when you contact Expedia to cancel the insurance and ask for a refund they give you every excuse in the book why they won't make a refund.

Booked a hotel for stay near Yosemite at Yosemite Westgate Lodge. Expedia price was $199.99 with taxes etc. It was $229.99. When we went to the lodge we discovered that the price at the lodge itself was $129.99. With taxes it was like $149.99. For believing in Expedia it costed us $80 extra per day. Called Expedia to get help. It went to somewhere in Philippines. They were first of all not clear. They dont have any commitment to help. They were only explaining me how Expedia works. They never showed any intention of helping at all. The lady said she will call back and never called. I am really upset. Spoke to the lodge clerk. She did nothing either. Morning apple to the owner. Was an Patel. He had no intention of helping either. All in all Expedia is dwindling people. They are nothing but robbers. WILL NEVER USE THEM AGAIN AND SPOIL MY VACATION.

I purchased a vacation package to Exuma, Bahamas. A few days later, I thought it would be a good idea to book transportation to the hotel, a shuttle, a car rental etc. I noticed that my airport was in Nassau Bahamas and my hotel was in Exuma. I realized that there was water in between the island. Not really knowing how far the island was from one another, I decided to call Expedia. I was thinking maybe there’s a water taxi or something. After I was placed on hold like for an hour. The agent told me not to worry. That the hotel has water ferry that would only charge me $35 a 40 minute ride. That made perfect sense to me. She assured me that she had left instructions with the hotel to provide me with transportation.

Not able to change my flight date even after I called 24 hours after the purchase. They would charge me $800 to change my return flight date. I order my return flight with another company and after wanting my return flight airport tax refund it took me 5 calls to obtain some response, with a promise they will call me back but they NEVER did. DON'T ORDER YOUR FLIGHT WITH THEM. YOU WILL BE DISAPPOINTED.

Unfortunately I cannot rate them zero star, for example we hired a car and asked for (you guessed) a car, they then charged for a sat nav system that was fitted in the car which we did not request, REALLY they will be charging for wheels and windscreen next I'm guessing? The really sad thing is they do not read emails that point out their mistakes (even after 16) so it seems the reality is they do not give a damn about customers. A lot of bad companies out there but at least many have a method to make a complaint, they are also very sneaky about canceling their requests for feedback when they associate you with a complaint in order to 'fake' review which is just bad form.

My son had to have surgery hours away from home so we needed a hotel for 1 night. I chose Travelodge based on reviews and price... BIG MISTAKE! The man at the front was incredibly rude and unhelpful... But then we got to our parking area for our "room". There were people a few feet away from myself and my 2 children who are under the age of 4, just watching us and talking in a foreign language while watching us -- I tried to quickly unload my children and luggage in the pouring rain to get to safety... I immediately had a headache from the smoke smell and the walls, doors, couch, remote, bed, bathroom and floors looked DISGUSTING! I went in full panic attack mode.

After having to cancel a flight, I received a credit for two airlines. I wanted to rebook my flights through Expedia because I trusted they would take care of me. The flight was canceled to do a death in the family and they kept emailing me "claim" form for me to fill out and get a refund. I didn't want a refund, I wanted to just use my airline credit.

I called to make reservations through Expedia and realized the hotel was too far away from where I wanted to be in Cherokee. So I called Expedia right back less than an hour after I made the reservations to cancel them. I got confirmation that the rooms were cancelled. But, as I was leaving Cherokee (where I wanted to stay but thought all the hotels around there were sold out). Sunday to come home I tried to swipe my card to get gas and it was declined. Because Expedia Did not communicate with Quality Inn, they pulled out the money for the rooms that I CANCELLED and DID NOT even stay in.

I had a non-refundable reservation that had to be canceled due to our state's Governor issuing a State of Emergency for an incoming major hurricane. I called Expedia to explain to them I was legally unable to keep the reservation due to the evacuation order. They told me they called the hotel and the hotel refused to cancel the reservation without charging me the entire amount. I proceeded to call the hotel to find out why and they indicated they had no problem canceling the reservation under the circumstances. Expedia completely lied to me about the outcome of the conversation with the hotel. They would rather risk people's lives for a reservation than to allow one to be canceled under circumstances such as these. I'll never use Expedia again and will tell everyone I know how greedy and self-serving they are.

The Florentine Roof Garden IN Florence Italy REQUIRED a 48 HR notice before arriving. We did call but no one answered the phone and no answering service either. It also stated that the desk would only be open from 2 to 4 pm. Found the door to hotel apartments closed. We waited till 5 pm. Myself and another couple, also in the same situation, were left to search for alternative accommodations. I contacted Expedia immediately after and they too could not reach the hotel owner. After several weeks of emails with Expedia and numerous representatives, they stated that I, according to the hotel owner, did not follow the policy. Beware of Expedia and hotels with 48 hr notices.

I'm a regular user of Expedia service, and while I definitely have a good word for the extremely user friendly website, I cannot say the same about the customer service. If you decide on a change of flight post 24 hours then it becomes a nightmare. A call to the customer service of Expedia, even if you are a Gold Plus customer takes a minimum of 30 minutes and it could go on for 90 minutes or more. So, if it's an international call that you are making, then rest assured you are looking at a good amount of money on the call and not to forget the time you have to set aside.

I booked a flight for a client travelling from Pristina to Toronto. My client travelled 300km to the airport just to be welcomed by a great surprise. The workers at the check-in told the client that she cannot board the flight because she doesn't have a "transit visa". In any of the emails we received from Expedia, it wasn't stated anywhere that she would require a transit visa. I was on the phone for 5 hours talking to the company and they kept blaming me for having improper documentation even though the company never told us she needed a transit visa. The customer service is a complete mess and every agent I talked to gave me different false information.

My husband booked a flight for my mother-in-law through Expedia. The flight is at 4:45pm, my husband received an email at 1100 saying the flight was rescheduled to 1000. My husband called Expedia right away & the first agent that he talked to apologized & said that it was their fault & will try to reschedule. He then told my husband to hold while they fix the itinerary. Then they told him that they will pass him on to Corporate as they will decide on the matter.

I booked return flights from New Zealand, Expedia or the Airline made a mistake with one of the names, after almost four hours in phone calls they told me that I had to buy the tickets AGAIN and they'll refund me TEN weeks after. So, if Expedia makes a mistake you still need to pay again, it doesn't matter if you correctly specify all details, you still need to be charged and wait 10 weeks to see if they correctly refund your flights. Expedia is by far the worst customer experience I have ever had, do not use it, you could be charged twice and for that, is better to book through the airline.

Traveled from Kathmandu Nepal to Toronto with a stop-over in a Boston Logan Airport Hotel. (August 19-20, 2018) We booked from Nepal and the Trip Advisor Web page on our computer in Nepal advertised in Nepali rupees (NPR) but when we received our receipt we were charged in Indian Rupees. (50% mark-up). We contacted Expedia immediately but they simply kept the money. This is deceptive advertising and despite our alerting Expedia they continue to do it.

When we checked in (at approximately 12:30 am, after driving all day), we were told that some areas of the hotel and some rooms in the hotel did not have power. We were assured that our room did have power and that power to the rest of the hotel would be restored “soon”. It had recently rained, our room was located on the second floor and a large, deep puddle had accumulated in the area that was in front to the stairway. When we arrived to our room with all our luggage, we learned that our room did not have power. I spoke again with the front desk person and, after telling me that we could not change rooms to one with power, he assured me that power would be restored soon. Throughout our entire stay, power was never restored. There was no hot water. The carpet in the entryway inside our room was soaked with water.

Being the fact that I had the most horrendous time booking with this travel agency, I will NEVER book with Expedia ever again. I won’t go into detail about how troublesome my booking was through this third party but the fact that their miscommunication with the hotel you need to book with was damn near nonexistent, it was by far the most unnecessary hassle I ever had to endured. Best believe I will be informing my network circle to stay away from booking anything through Expedia from here on out. Truly Disappointed.

Purchased a flight with American Airlines through Expedia. Purchased the cancellation insurance in case my plans changed thinking that I could cancel. Evidently you have to be sick or dead to get a refund on your flight. DO NOT BUY THIS PRODUCT. MAY never use Expedia again!!!

Booked a flight through Expedia.com but made an error with a booking and left a letter out of my first name. I contacted them to correct this and they said they would call back. Despite them having my contact details (in the Middle East) they still called in the early hours of the morning. Ended up costing me USD142.00 and was kept on the phone for over 50 minutes, on hold multiple times. Please consider NOT using Expedia even if you may save a few bucks, it just isn't worth the hassle if something goes wrong.

Very disappointed with my recent experience with Expedia. I was looking forward to a family trip, but my husband is now having to deploy for the military earlier than expected. Not only are we unable to not able get any of our money back, they also will not allow us to use the money we spent in the future for a trip once he is home. So we are just out $2,000. There are exceptions for “illness” or death, but not for military service to our country? I definitely will not ever use the site again and will be telling all of my family and friends about this disaster.

I booked my car rental through Expedia. Economy Car Rental was one of the options. Worst decision ever. The rental ended up being through Jet Car Rental at 3356 Elmbank Road, Mississauga, ON Canada. They come under Economy Car Rental. They are horrible people and are committing fraud. Financial fraud! And I am very disappointed that Expedia is giving them a platform to continue cheating customers. Expedia, drop this company!!! Until then, I will not use your services.

While on a trip last month, I researched hotels in a very small town I would be passing through the next day. The hotel I wanted had "just 1 room left" for the next night. I was tempted to book it, but wasn't sure if I would be able to drive all 600 miles to it the next day, so I did not book it. I arrived at about 9 pm the next day, it was a 24 unit hotel. There were only 3 cars there! I asked for and got a room. There is no way the place only had 1 room left. Expedia is bogus, full of crap, misleading, untruthful, a big scam.

I booked via Expedia for a Dolphin Encounter at Cabo San Lucas on August 7th. Unfortunately due to poor weather conditions our Carnival Cruise Ship was unable to dock at Cabo San Lucas on August 7th as planned, instead we were sent to the port of Mazatlan. We contacted Cabo Dolphins to cancel our booking as soon as we were aware (on August 6th) and they advised us that we needed to contact Expedia to request a refund. Therefore, we emailed Expedia to explain the situation and request a refund or credit. Expedia advised us they were liaising with Cabo Dolphins about the refund. We then received a reply from Expedia advising Cabo Dolphins had denied our refund and therefore Expedia could not issue a refund or credit.

DO NOT USE EXPEDIA! We booked flights and hotel for 6. Bought their insurance. Had to cancel the trip. The hotel was refundable anyway, so no loss. The flight, however, was not refundable. Got a credit and they said that since I had the insurance they would refund the airline booting re-charge. The charge was $150.00 (US) per ticket ($900.00 for 6). When I went to re-book the tickets the prices they quoted me were... $150.00 over the price I could get ANYWHERE else including their own website!!! I couldn't do anything else since in order to use the credit I had to go through their Customer Service Department. Re-booted the hotel using Bookings.com... when I logged into their site they gave me an extra $400 off as a daily deal! that helped to offset the Expedia loss. Never, ever, will I use Expedia again.

We booked with Expedia online. When we checked dates (within minutes of booking) we realized they had confirmed the wrong date. We called them immediately. They refused to change to our requested date. We then called the hotel, who apologized and gave us information to give Expedia to change the date. We called Expedia back, gave them the information from the hotel, Expedia said, no problem and said they had changed the reservation to the correct date. All was good, until we did not get a new itinerary (3 days later) but were charged for the original date on our credit card. We then called the hotel back and asked about our new reservation. There was no reservation by Expedia for that date. Thank goodness the hotel allowed us to re-book at a discounted rate. We then had to go through our credit card company to get our money back from Expedia. Buyer beware.

I have had issues with Expedia. I booked a room and they booked a smaller room that did not have anything of what was advertised. I used to trust this site but not anymore. The customer service has become extremely poor.

I wouldn't recommend Expedia if you are traveling. I was going to Orlando, Florida with my family and my flight got cancelled and I had to travel the next day. That same day when I told them my flight cancelled, I asked them to cancel the reservation for the vehicle, they never did it at that time, and when they supposedly did it, they told me that it was Enterprise who didn't want to give me a refund for that week. They also didn't give me a refund for the day of the hotel I missed and the vehicle. They sell packages where you can't even make any changes. Very bad experience.

I booked a hotel room off of Expedia for one night stay at Canad Inns Express August 29 2019, I booked a night at the hotel for September 1st - September 2nd for my family and I. When I got the confirmation email I realized that the dates were wrong. I thought I might of made a mistake thought no worries I’d call, well since it was none refundable I can’t change the dates!

When I contacted Regente Hotel in Belem do Para for my 5-night stay, I was given a rate of U$51.00/night taxes and fees included (U$255 for 5 nights). I decided to book through Expedia believing that the advertised 40% discount on your website by booking hotel + flight together, will be a better deal. The package included a suitcase each up to 23 kgs on the round trip.

Do NOT use Expedia. Here’s why: I have been booking flights and hotels for years but the minute I have a travel issue they duck and hide. I booked a room 2 months in advance. I arrived to my destination with 2 young children (under 3 years old) in the middle of winter. We arrive to the hotel around 9pm and are told they don’t have a room for us because Expedia oversold their rooms so the hotel is now sold out. I am asked to wait in the lobby with my children and luggage. I phone Expedia, after nearly an hour on the phone, they find us an alternate hotel, not including breakfast and not to our standards. It was near midnight and we have to pack our children and luggage and drive to the suggested hotel. I was offered a credit for use on my next trip.

Online we reserved a room for August 24th 2018 at Best Western Plus Heber Valley Hotel, Heber City Utah. I was online making these reservations Just after 11:00 PM Aug 22, 2018. When we got to the Motel they had no reservations for us. But we found out the reservations were made for the same time I was online making them, this was a website malfunction. Who makes reservations with 15 minutes of the date being up and taking 5 hours to get to the destination? No one does. Because we had not known of this and did not notice on the itinerary there was no cancellation and we were charged anyway. When I complained to Expedia they said they would contact the hotel about a refund.

I made a hotel reservation through Expedia. I canceled that reservation through Expedia before a penalty one night charge would be assessed. I was charged for one night by hotel. I called Expedia and was told by customer rep that he had called the hotel and they had said computers were down and that he should call back. I was assured that he would personally take care of the issue. A week went by and the charge was still on my cc statement. I called Expedia back. The customer rep told me she called the hotel and that they told her she would have to speak to a manager. She assured me that she would personally take care of it. I told her that I had been told that same line a week ago. She said she had no record of me calling a week ago.

Made a business hotel reservation and due to a client issue canceled the reservation and rebooked at another location within a few hours of the original reservation. Called hotel and they said there would be no issue for canceling since the reservation was just made and full refund would be provided by them, but I needed to contact Expedia to obtain. Contacted Expedia and explained situation, they said they would need to get approval from the hotel and would have no problem issuing the refund if approved. Of course the hotel approved the cancellation and the full refund.

We made a reservation through Expedia for a car rental with Avis at the CDG airport in Paris. When we went to pick up the car our agent at the desk, Christophe, found our reservation and told us the charge would be approximately $2700. I said I had made a reservation through Expedia and for the rental and insurance the total was $1200. Christophe said, first off, Avis does not accept your insurance, "You can only get our insurance." Ok, and that resulted in an extra $500. After some typing on his terminal, the new charge was $2287.

Apparently, there were two different reservations on Expedia for the same night, I told the hotel that one night had to be cancelled as I only booked one night-NOT TWO! They said that Expedia can only refund because I booked through them (makes sense). Expedia refused and blamed the hotel. They are full of themselves and will rob you of your money. I will never use them again. Rather just go direct to the source. Over it!

I was told that I had to take a certain flight back home or CV be charged $5000 dollars each to change to the flight I wanted. We were in first class but REALLY. I hung up and called American Airlines direct. No charge no problem. Great flight times back. What was she going to do with that money. After I submit this, I WILL NEVER USE EXPEDIA again and plan to tell all the travelers I know. Disappointed and almost robbed.

I purchased a hotel reservation with travel insurance, and had to cancel my trip as my flight to the destination was canceled and the airline could only rebook me on a flight the next day. I called up Expedia to cancel my reservation and explained the circumstances and was told that even though I have a travel insurance plan, I can only be fully refunded in case of a natural disaster or death. WTF?

Expedia.ca's Price Match guarantee is so ridiculously limited that it should not be named a guarantee - just a marketing gimmick. You need ONE screenshot of their competitor's website to show price, details of the room you book, full price, and number of passengers, along with bunch of other information they list. But all within ONLY one screenshot. One of their biggest competitors is Priceline and they know for a fact that Priceline does not list all this information in their final screenshot of the booking. So you would need more than one picture to support your price match claim. But guess what? They won't let you submit more that one picture as a follow up to your claim for price match, because you are only allowed to send one request and one picture and you won't be given a chance to send more pictures to support your claim.

I took an airplane trip down from Bangor, ME, to Charlotte, NC. The trip was fine, and I enjoyed my time there. That changed on the flight back, however. At the Charlotte airport, my father and I discovered that the airplane tickets had been oversold. When we went to the desk, we were told that if the ticket didn't have a seat identified on it (as my ticket did on the flight down, but not on the flight back), then a seat had not been reserved, it had simply been requested.

Take my advice, do not use Expedia for your travel, use Orbitz , Skyscanner, or CheapOair. I booked a ticket through Expedia and I’m trying to change it and they are not allowing me to do that, claiming there is no available seats and when I called the airline they said there is availability on the flight I’m requested. They are trying to charge big fee to upgrade my ticket to a first class because it’s the only class they have available, lies every time I talk to someone they give you different answers, a company that is full of **.

Expedia confirmed my rental car in Edinburgh airport at a total rental charge of $182. When I arrived at the Europcar desk in Edinburgh, the agent gave me my car but the charge was 399 pounds. The difference was an extra $330 in spite of having a confirmed reservation for the car from Expedia. I attempted at the airport to have Expedia correct the charges as the agent said Expedia entered the rate incorrectly into their system. Expedia customer service was unhelpful at that time in spite of 1 hour on the phone with various customer service reps. I filed a formal complaint when I returned home and was told they would/could do nothing. I would like to file formal complaint against Expedia for having wilfully misrepresented the car rental charges as I do believe Expedia acted in a fraudulent manner in this case and should be sanctioned. In the meantime I would like to caution the public that Expedia promises rates way below what they deliver.

I sent the following experience below to Expedia because when I complained with the flight and hotel company, they said I had to resolve this issue with Expedia since I booked with them. I emailed them first and they didn't do anything and then I called and still nothing. They said I have to call the flight and hotel companies because it is on them. I am never booking with Expedia ever again. I am going to some other company who actually cares about their customers. Don't book with them ever.

I had a similar experience to those posted above. Had a hotel reservation, or so I thought, in Cleveland. It was originally for July, but we called Expedia and changed it to August. We did this in February. When we arrived at the hotel last night, they had no record of it. Called Expedia and a poor speaking individual was on the other end. The hotel was sold out as were all the others in the downtown area. Bottom line, the hotel manager told us he has had numerous complaints about Expedia. We were promised a full refund, so we will see where that goes. The hotel manager's advice, make your own reservations. It was difficult to drive home at midnight, when we thought we would be staying over. Expedia had poor service and really did not care about our situation. Stay away from them.

I booked flights in January, 3 weeks prior to departure in the end of June they sent me email that looked like all other advertising emails from them, to say that one of my flights had a time change. It was just a luck that I read this email and worked out by myself that it meant that I would miss my next flight. Long story in short - tens emails, phone calls... Each time I had to tell/write the same story again and again. When I asked to talk to the same person, the answer was that their offices are in different places in India... I had to find money and buy all new tickets at the last moment from a different provider, which of course was more expensive. They processed a refund just a couple days before the departure less $27, that I had to asked for again, they refund it later... Nightmare. I will not use them again.

Guess I had been lucky, had used Expedia many times but since there were no glitches I did not realize their track record of no customer service. Booked a Boston Sunset Cruise for two. When we got to the pier 2 hr. prior to departure, as directed, were told "Expedia sold you tickets for a tour that was already full". Expedia refused to refund.

After an airline (WestJet) cancelled one flight from our round trip vacation booking to Mexico I had a horrific experience trying to sort our flights through Expedia. During seven (7) separate phone calls that lasted over 4 hours I was not able to sort/cancel/rebook our flights without fees or penalty for a cancelation done by WestJet. I was cut off several times with promises to be called me back (I called back 5 times), I was referred to as Jennifer although that is not my name, nor the name on our booking or any referred to our booking. I am so frustrated and disappointed with what is happening. They continually said things were technicalities - which ended in me paying more for a shorter vacation but took no responsibility for them being the booking agency that I paid in full for flights and cancelation.

They require medical documentation for the insurance to kick in so if you acquire something that doctors don't want you coming into their office for, due to exposing other patients to contamination, Expedia refuses to pay. I recently needed to cancel a trip due to acquiring a norovirus. My primary care physician instructed me not to come into the office so I did not infect others. She instructed me to stay home and go to urgent care if my symptoms worsened or lasted more than 36 hours. Expedia refused to pay and never responded to my requests to appeal their decision. Payment for this insurance was a waste of money and gives false hope that your travel expenses will be reimbursed if you need to cancel due to illness.

Listen. If I could rate them no stars I would, basically one month to our honeymoon flight, it was rearranged from a lovely 7 day inclusive vacation reduced to 6 days and 1 night. After finding this out I was completely dissatisfied and couldn't believe that a company like Expedia would do such a thing to their customers. Especially considering I was paying almost $300 a night to stay there.

Booked hotel and flight together then found out that booking hotel and flight separately was cheaper. They refused to refund the difference and argued about it. Better experiences with other travel sites. Give Expedia a miss unless you speak Russian.

Expedia uses a Filipina call center who is taught psychological methods to shut down all people with a complaint. They come across as soulless vampires, but are really trained in techniques to deny all customer service requests by stonewalling and using linguistic conversation stopping techniques. I booked room reservations for five nights at Anderson Estates in LA. They did not have a room for me and sent me away with a receipt promising a full refund. No refund was processed. 22 hours on the phone with Expedia, sending them copy of receipt and VIDEO of them turning me away and processing my receipt, and yet Expedia will not process a refund. This is one of the most corrupt companies in the world. Also, their app is worthless, and they made numerous errors in my flight reservations. Their app has me currently on trips to Dallas and Boston while I really flew to LA!!!

I had made reservations and wanted to change them a month prior to the scheduled dates. When the representative did that... She messed them all up. She had me cancel them and told me to reschedule the reservations. I decided to go with a different booking agent (a lot cheaper). Then I was later notified by the hotel that I still had reservations thru Expedia. Long story short... I had called 4 times after that to cancel those reservations and they assured me that they were canceled and I would not be charged. I had called on July 29th, August 1st, August 9th, and Aug 10th. Not only did I cancel a month prior to the dates but I also chose the "no cancellation fee if canceled within 24 hrs of check in".

Booked a vacation for my family, we booked rooms and flights. The flight was going from BWI to KEY WEST. When we would go to pick our flights it took us to MIA. Why would we want to go there when our rooms were in KEY WEST! So after realizing what happen we called them. Said they would have to review it and get back to us in 48 to 72 hours! Well their answer was, "There is nothing we can do, why don't you rent a car," that was not our plan. So the next day my sister spent 7 HOURS on the phone talking to all the so called higher ups, and we still got nowhere.

My husband and I booked a room through Expedia. The website malfunctioned and ended up booking a room 2 weeks after our intended dates. I called immediately and was told I'd get a full refund. Three weeks later and no refund, plus an additional charge. We are out $200 and Expedia can't give a straight answer as to why. They take no ownership of their problems and are so petty that they can't give a straight answer as to who charged us those extra fees, and they have no control over our refund or even who we need to speak with about it all. Over 2 hours with them, speaking with agents and supervisors, and still nothing. Everyone was obviously speaking from a script and wouldn't listen to/understand why I was calling. Rude agents, rude supervisors, overall lack of care for my credit card and credit score. Will never be booking through Expedia or its affiliates ever again.

We booked 2 rooms with Expedia at a Howard Johnson in Kamloops for my wife myself and my mother. We booked 2 rooms a kitchenette for myself and a regular room for my 80 year old mother. The kitchenette was a mini bar fridge with a double washroom vanity with one sink being a kitchen sink. The cooking was to be done on a hot plate on the same vanity used for the washroom. We did not accept these rooms and stayed down the road at the travel lodge which was excellent. After contacting Expedia their policy is that since we registered and signed for the room and accepted the terms of the booking we were obligated to pay regardless if what was advertised is not what it was.

Have used Expedia many times in the past due to convenience and earned loyalty points which can be applied to hotel discounts. To apply points toward a hotel/flight package however, the points have to be applied to a voucher, which I did, for a $150 value. When searching for vacation deals however, I found that there was no way to apply the coupon on completion of my purchase. This appeared to be a technical/IT issue. After several phone calls to people apparently on several continents, the matter remains unresolved. I was even informed that by searching for the best deals - being flexible with airline choice and travel dates - my coupon became invalid. Complete BS.

By definition: “Expedia.com is a travel booking website owned by Expedia Group. The website can be used to book airline tickets, hotel reservations, car rentals, cruises and vacation packages.” - source Wikipedia. However when I booked my hotel rooms and had my card charged, then I go to check in and find out I do not have reservations I receive this response email from Expedia: “Please note that your reservation has been cancelled and we are unable to process future reservations for your account at this time. If you would like to rebook, we suggest you do so directly with the property.”

Expedia.com is the worst on the planet. I have a brother who is a homeless vet and at least once per month I book a room for him through Expedia. I booked a room and booked the travel protection which allows you to cancel your reservation. My brother arrived at the motel and they said they required a $140 deposit. Obviously being a homeless vet, he did not have the money. The Motel would not allow him to check in so I called Expedia to get a refund. I was told by Expedia that "It is not our fault that your brother did not have the deposit for the room therefore we will not be issuing a refund."

Generally, I've had positive experiences with Expedia. However, people should be wary when booking hotels overseas. I took a trip to Peru this past year and one hotel couldn't find my reservation (seems to be one of the most common problems, in my experience, with Expedia) and the other hotel was not open when I showed up at 11 pm - the door locked and everything. Of course, customer service did not care that they stranded us in a foreign country because of a hotel that we booked on their website at 11 pm and just said, "Sorry."

We purchased a return ticket from Toronto to Rome with hotel bookings in Rome. We purchased an insurance with it which clearly said it covers travel charge reimbursement. However when I called Expedia customer care, they said they cannot reimburse my airline penalty fees. The site said airline penalty fees range from $ 150 to 200 per person but customer service claimed it will be $ 300 per person. The lady on the other side kept telling me random things that are apparently in the insurance fine print.

We purchased four round trip tickets from LAX to Athens, Greece via Expedia. The tickets showed that we would fly AA from LAX to Philadelphia and then fly British Airways from Philadelphia to Athens. Our returned flights would be FinAir to Philadelphia and the AA to LAX. We arrived more than 2 hours at the AA counter to check in. The AA agent informed us that the system showed 3 reservations under our names and also one name didn't match the name on the passport. She suggested that we should call Expedia immediately for name change because AA cannot change the name if we booked via Expedia while she fixed the reservation and checked in the other three passengers.

I booked airline seats on Hawaiian Air.com and once I had finished choosing my dates and seats the website asks you if you would like to add a hotel or car to your flight reservation. I did add a hotel not knowing that once you do your airline reservations are then considered to be part of a vacation package and from that point on the reservation is owned and serviced by Expedia (even the air portion). I wanted to upgrade my airline seats (which normally you could do on Hawaiianair.com) and was shocked to find out that I could not deal directly with Hawaiian, because I added the hotel I was forced to deal with Expedia. And, instead of wanting to charge me the difference in the current published fares and a change fee, Expedia tried to gouge me charging me 3 times what I paid for the airline tickets in the first place. It was cheaper to eat the cost of my original tickets and purchase new ones. More than that the customer service is horrendous.

I would of given zero stars if I could!!! I purchased 4 round trip tickets about 2 months ago and paid extra for the cancellation plan because sometimes life happens. And it did. I called to cancel all 4 flights with 2 months advance notice. I explained I had the cancellation plan and was told she could cancel the flight but I had to submit a request to the flight insurance with no assurance I would get any money back. Why did I pay extra for flight cancellation??? It's a sham! Don't use Expedia!!! They use false advertising!!!

I reserved a room on Expedia and entered my credit card information. I had a 15% coupon to present at time of arrival at Guest House Inn & Suites. They took my coupon and said it would be 106.00 total. Expedia price was 139.00 so I was excited to have the discount. Upon checking out the next day I asked the hotel to confirm the price and get a receipt. They confirmed it but couldn’t give me a receipt because I reserved through Expedia. Later that day I noticed that Expedia took the 139.00 and not the 106.00.

Had booked a flight and "change for ANY reason" insurance but when it came time to change or cancel my booking the "ANY" reason didn't apply. Was sent to another website to find my state and then to that website for a 2 page summary of why I can't change or cancel for "ANY" reason. That is one experience. The other is that one leg of my flight got cancelled (not any of my doing) and it was impossible to book another flight without paying extra money and even more to insure the new leg of our trip. Spent 2 hours with Expedia when they finally hung up on me when I got angry and nothing was resolved! Will NEVER us Expedia again. BEWARE.

I made a reservation with Expedia for two tickets on Hahn Airways that cost $268.20. A short while later, an Expedia representative called and advised me that Expedia had no more seats on the Hahn Airways flight, but they could put me on Myanmar National Airlines instead. Subsequently, I received a receipt from Expedia which showed the charge for two tickets on Myanmar National Airlines as $134.10. Expedia charged my credit card for $268.20 anyway. I have literally been on the phone with Expedia for hours as well as emailed them copies of my credit card bill and the Myanmar National Airways receipt.

I booked one night's accommodation thru the Expedia website. The website put the wrong date, two weeks in the future, when I arrived at the hotel on the same day as the booking, they could not find the reservation, so I had to pay again at the desk as they couldn't use the incorrect booking date. Then I cancelled the Expedia booking. EXPEDIA have refused to refund the money that was taken out the same day. I have paid $320 For nothing. DO NOT trust Expedia.

I booked a hotel using Expedia.com. I booked a suite at the Hilton Fallsview for 288.00 a night. I got to your he hotel, they tell me it is 412.00 a night plus a 50.00 a night security deposit. This was not a deal and it was extra money I had to come up with that took away from me enjoying my trip. Don’t bother with this website. Go directly to the hotel website and book through there.

Expedia likes to keep people hanging on the line, with dead air, pretending to be seeking out their manager or making a phone call to their airline. In fact, that is not what they are doing. They are trying to annoy the customer to get them to hang up. After nearly 3 hours of trying to correct a problem that occurred by them, booking a flight with the incorrect passenger name. I called the airline (JetBlue) who told me Expedia has the ability to cancel a flight and rebooking it with another passengers name. Since Expedia does not have access to JetBlue's booking bank, Expedia holds the credit and ability to rebook the flight.

I booked a hotel room for my elderly mother. When she arrived at the hotel to check in, she was told that her Expedia reservation was cancelled due to no vacancy. What happened was, Expedia sold me a hotel room that didn't exist. After I was charged for the room, the hotel informed Expedia that there was no vacancy. Be extremely careful that Expedia is not selling you a room that in fact, doesn't exist. They don't have visibility of the hotel vacancy, and just sell rooms willy-nilly. Always book with the hotel directly. I will NEVER, EVER use Expedia again. The number of negative reviews is astounding, and I wish I'd known this before I used them. Expedia truly sucks.

I am extremely frustrated with the 800 number customer service. I called the number on the website. An automated voice directed me to leave a callback number within 10-15 min. 30 min later I had not received a callback. I called again. Again, I was directed to leave a callback number or wait in line. I left a second callback and was told to expect a call between 15-20 or so min. I never receive that callback. I used the website contact to try getting a callback. It too promises 24 hour service. I got a computer generated callback and was instantly place on hold for the next 55 min+. I can only assume by this, that the promised 24 hour service is not actually a real thing.

Attention! Do not book the trip to Europe with Expedia. It's a scam! They would not tell you that the 23 kg luggage is not included so you must pay at the airport. Air Canada is charging $60 dollars for the 1st bag. For 4 travelers it's $480 for a round trip or around 10% of the advertised "low" price. Waited for 2 hours only to be told by the sarcastic "customer service" representative to get lost. Definitely a scam with a misleading "low" price.

I only wish there was an option for zero stars. I made reservations through Expedia for flight (departing 08/02/2018) and hotel. Even bought insurance. When we got to the airport we were told that our flight was canceled and we have to change our flight. We stood in line with a small child for almost an hour and a half and when our turn came we were told that our flight was actually on 08/03/2018. The representative from Air Canada told us that this was changed by Expedia.

I have been using Expedia for over ten years for my travels and IN THE PAST, I was very happy with it. HOWEVER, in the last year, Expedia has been terrible for customer service. The itinerary number for my flight which was changed was not updated so that they have no record of my new flight. No one at customer support knows what to do and they mindlessly repeat scripted dialogue without offering any solutions. I am the one suggesting to THEM how to solve it. It's not worth it to use them. You're not getting any service from them and not much discount. In the past they offered both. Call the hotels and airlines directly to book or use another online travel site. Expedia (at this time) is being mismanaged. You don't need these hassles.

I booked a hotel in Napier through Expedia for two nights. Circumstances changed, and we were able to stay only one night, so tried to cancel the second. The NZ website for Expedia is terrible. I tried to use the 'Cancel' function, but it would accept only a cancellation for the original 2-night booking, telling me that there was no room available for the first night (despite the fact that we already had a room for that night). I gave up as I would have lost the first night booking as well.

Itinerary number **. I went to the Philippines for a week's vacation. My itinerary was changed due to Philippine Airlines flight having a schedule change. The box where you put in your phone number did not allow for more than 10 digits. I had to use my US sim card on my phone, which is AT&T. They charge $3 per minute for international calls. I was on the phone for 40 mins. The issue was resolved, or so I thought. The guy on the phone said that Philippine Airlines was going to pay for me using Korean Airlines instead. He said to wait 24 to 72 hours for confirmation. The entire time, I was stressing because I had to leave on the 2nd of August. Never received an email, which he told me he was going to do.

Caveat emptor! Very disappointed for the way Expedia handled my booking in April at the Kempinsky Hotel in Accra, Ghana. According to their advertising using their service I would have saved US$229.88 on the price I would have paid if dealing directly to the hotel. Based on this representation I decide to proceed and they charged me US$ 1,617.00 for 4 nights. Everything worked out fine at the hotel.

I book at Expedia.com a bundle flight and all inclusive hotel in Cancun, Mexico (Sandos Lifestyle Resort). Was celebrating my anniversary with my wife, it turned out to be the worst experience, first of all let me start by saying before booking my trip and making the payment I called Expedia to make sure what I was paying for what I was getting... a king sized bed with partial view to the ocean. Customer service explained me everything was going to be exactly as I wanted. So I proceed with the payment. 3 months after... I arrived to Cancun.

Expedia sent me an email saying my hotel has been cancelled. This occurred 1 hour after I made a purchase with them. The weirdest thing is that when they first emailed me I saw they saying my purchase is confirmed and there is no need to call to reconfirm my booking. That is deceptive and dishonest because it gave me a false hope that am all set for my trip as they claim. They also claimed to call me but I even called my service provider and there is no calls from them. I looked thru my call log and they lied. I called my bank and they said they approved it so they lied again.

They try to ignore you until you give up. I emailed Expedia eight times over three weeks to attempt to resolve an error they made that cost me $1000. They ignored all of my emails until I eventually called by phone. While on hold, they replied to my email to deny any responsibility for their error. I'll never book with Expedia again and will be warning others to avoid this awful company.

I booked a vacation package to Orlando including a rental car from Budget. Got to Orlando airport to the Budget counter and the experience soured the start of my trip. I stood in line for over an hour and did not get to the counter. There were three staff helping the same two customers for an hour. It appeared there was an issue with the car inventory so even if I got to the front, likely no car available. I was traveling with my 70 year old mom, two kids and husband. I needed to fix the problem fast so I called Budget and nobody answered so I went to the Hertz counter to get a car to start my vacation.

Attention, when you book a trip to Europe, online with Expedia they would not tell you that the 23 kg luggage is not Included so you must pay at the airport! For Hungary don’t take P-Airbus. Ticket service sucks. Is a scam!

Several months prior to a convention in Henderson Nv. I contacted Expedia by phone and explained that I needed a room with two beds as two older, large men would be staying for several days. Expedia confirmed the reservation at Palace Station. Upon arrival at the hotel, the reservation made by Expedia failed to require two beds and no such rooms were available. Over the next six (6) hours, I remained on the phone with Expedia, being sent from hotel to hotel in Henderson and Las Vegas, in an attempt to find one with an open room with two beds.

This is my and our horrible experience with this company that keep on promoting their corrupt business on TV and any other media. I booked 4 flights tickets for my friends and myself for August 24, 2018 from Madrid, Spain to Rome, Italy and we're traveling from Florida, USA to Madrid August 20th so as you see we're going to be in Europe August 20th. Knowing that I booked my flight tickets I don't have to worry until I can check in online 24 hours prior to the date I booked them. Well happens that I checked my bookings 24 hours after I bought the tickets and I realized these people have a date error, they booked them July 24th instead of August 24 one month prior for us to be in Europe as you see if we're going to be in Europe August 20th how come they booked my tickets for July 24 between Spain and Italy.

I'm back after writing my earlier review , I want to provide a new update. After spending the whole day and I literally mean my whole work day trying to resolve my issue with Expedia. I spoke to a great person on the phone Mr. Ernesto ** (all hats off for this gentlemen) it took multiple tries and 4 hours wait time but it was worth it. I explained to him exactly what happened from day one(7/7/18) he understood and he also made me understand what happened what went wrong but he knew that it was not my fault( was trying to tell them that from the beginning) it was either the booking agent or a computer error; but I must say that he worked with me for over and hour but he definitely solved the issue and gave me back the extra $2506.72 that I paid to get back home from Cancun with my family. Expedia needs to improve their customer service skills like, but the worse one was a supervisor named Mr. William ** bad, bad people skills and rude, but they do have a few great ones that do try their best to help you in their best way possible like Imari, Debbie, Vanessa and overall the best of all Mr. Ernesto ** a real problem solver and magnificent people skills, not only because he solved the problem, but because after reviewing everything that went on he realized that this situation should not gotten this far and for letting me explained my side of the story and explaining to me what happen and breaking it down from beginning to end.

Everything was great until we got to the airport. We had delay after delay and spent the entire day at the airport. We are trying this again next Tuesday so I booked a direct flight. We will see how this goes.

Hotel descriptions and added cost, fees are not accurate. Also. there are now separate positive and negative review categories which confuse consumers as only the positive reviews are visible while negative ones are hidden.

Had worst experience ever dealing with Expedia. Got to a destination after 10 hours of driving. Was dead tired and girlfriend wanted to sleep. We get to hotel, and they say it's overbooked. That Expedia does this regularly and that Expedia says its OK because they have a network of hotels and they can just relocate you to any other room. Well unfortunately did this not happen. After calling customer support about 10 times and speaking with different callers each time, they did absolutely nothing. All their call centers are in India and Philippines and the people can barely speak English. Let alone be able to resolve any issue dealing with hotel reservations in the middle of the night. Needless to say, I ended up being homeless for the night for the first time in my life. Thanks Expedia! I will make it my personal mission to make sure people aware of the horrible business practices of Expedia.

I LOVE Expedia!!! Easy to navigate and book! I have used Expedia numerous times for different reasons and trips. Their customer service was awesome. Just call the number and they are VERY helpful with booking as well. I had a problem with my computer and could not continue with my booking process. They did everything for me! I am now a GOLD member. So I get better discounts on certain things.

I booked a reservation with Expedia and added the travel protection they offer before completing your reservation. I became very ill and could not make my plans. What they do not tell you is you must file an online claim with an insurance company. The company is not open on the weekends so you cannot even speak with a live person. The insurance company is AIG Travel. My claim is only worth $100 and I fell as though for such a small amount you should not have to jump through so many hoops. No telling how long it will take to process the claim. They only promise to keep you updated via email. My problem is that Expedia should contract with a better company. I have lost confidence in their ability to deliver based on how they pitch the idea to you with ease but does not warn about the complication. And now according to this site, Expedia is not an accredited business? This is very concerning.

We end up using Expedia to book our Mexican resort vacation - and found them very helpful - their support at our destination was invaluable as well.

I booked a 5 night stay at a hotel in Cabo San Lucas for over New Years. This was a hotel we had wanted to stay in for some time, as it’s beautifully designed and very exclusive. Several days before our departure, Expedia informed us that our reservation was cancelled. They could not explain why. We already had non refundable airfare and we’re set to arrive in Cabo with no hotel over the busiest travel week of the year. Expedia offered to rebook us at a remote all-inclusive resort. It was not the vacation we wanted or planned. After several hours on the phone I agreed to the new hotel with the understanding that Expedia would give $400 in travel credits in compensation. (Honestly, not enough in retrospect.) But fine, I didn’t want to be stuck with nowhere to stay for what was supposed to be a special vacation.

Expedia sends me email all the time since signing up on their website. When I needed a motel room, they sent me a good customer discount, motel room from $47 a night. I clicked on it, no special discount, just the regular page! I put a search for cheapest rooms, it says there are 34 in my area (nowhere near the discount price I was promised)! 1 out of 34 had something available, but when I tried to book it, they said they were overbooked! I ended up paying full price, NOT by booking through these clowns.

We booked airfares from Melbourne to London with Air Brunei on Expedia with one bank card, and they said there was an issue even though there was plenty of money. So we had to cancel the booking, get our money back and try again. Second time, the same thing happened despite being a different account and a different card and plenty of money available. When you call them up they just string you along solving nothing, and hold on to your money for another 72 hours. Finally, I booked Air Brunei through STA with no problems. Don't go with Expedia. They are a nightmare!

I have been trying to contact Expedia via phone for over an hour in regards to my cruise which is tomorrow. NONE of the phone numbers provided on the website are working. Furthermore, because I booked through Expedia I cannot make changes directly through the cruise line. Booking through Expedia was supposed to be more efficient and less of a hassle. Instead I'm having to jump through hoops for minimal support the DAY BEFORE embarkation. I'm also at risk for having to incur additional fees because I cannot get through. We attempted to call from 2 other cell phones as well as a landline phone for an approximate total of 30 attempts and 10 numbers (and counting). When calling the line is dead, no dial tone, operator, automated voice service, ring etc. I have also emailed but have not yet received a response. So much for a "travel agent" experience. I could not be more upset. I will never use this terrible service again!

I bought a round trip ticket in Expedia with travel insurance from Paris to Valencia in Spain. I was supposed to flight from Paris to Valencia on June 9, 2018. The trip was cancelled and I never received a call or a text message about the cancellation. Even worst, Expedia was not able to accommodate me in another trip. According to them, with the Travel insurance, they were just able to offer me another trip no cost in the following 3 days. By the way, I was flying to Valencia just for 5 days so their offer did not make sense.

I booked a round trip flight 8 months ahead. I was sent an email stating that the return flight was cancelled and email them which of the three options I wanted to take care of the problem (3 was refund). I emailed back option 2. I did not receive any sort of confirmation email, so I called them 3 days after my response. They looked and found my response, but nothing had been taken care of yet. So she told me she would send it to the supervisor to work on the next day because the airline was currently closed. I was told to watch for an email in 2-3 days. Never received. Called back. Was put on hold over an hour while they "tried" to contact the airline. Such a ridiculous situation. Don't use them! Still waiting to get this resolved.

I booked 10 days in the Grand Chancellor in Melbourne. I am 99.99% sure that the rate that I was quoted was $119 per night. But the bill (for accommodation charges) I got is: 1/7/2018: AU$129.00, 2/7/2018: AU$129.00, 3/7/2018: AU$129.00, 4/7/2018: AU$139.00, 5/7/2018: AU$149.00, 6/7/2018: AU$179.00, 7/7/2018: AU$209.00, 8/7/2018: AU$129.00, 9/7/2018: AU$139.00. I checked the itinerary and it does match this but this is not what Expedia did quote me for and I subsequently accepted. I have repeatedly asked Expedia for the quote and an audit trail, as that should show the actual quote but so far they did not. Very disappointed and would not book through them again.

I made one reservation through Expedia which I way overpaid for and then even though it says they have a rate guarantee online, they no longer do. I was misled by a banner posted at the bottom of the Sheraton website that says "book now" while trying to make a phone reservation with the Sheraton directly. We were driving to another state as my mother in law had just passed and I was trying to make family reservations for the funeral. In short, I overpaid for each room by $55 per night, and I ended up having hotel charges for the rooms on my credit card upon departure because Reservations.com didn't pay the hotel in a timely manner.

I booked package a trip to Orlando, Florida for 4 days and 3 nights. I was given a price that I paid and I thought I was set for my trip. I was billed and I was waiting for a confirmation for my flight. After three days without the confirmation, I called Expedia, got the confirmation and was instructed to follow up with the airlines. I found out that the airlines was Spirit Air. Well Spirit Air confirmed the flight and then informed me that it was a cost for everything from luggage, boarding, seat selection, boarding priority and other nonsense. I was charged an additional 30% of the cost that I had agreed to pay with Expedia. I contacted Expedia to get an understanding about the additional 30%.

Very disappointed with EXPEDIA! I made reservations for three days at Holiday Inn Resort Waterpark. Due to an emergency, we had to make changes. I purchased protection insurance and called within window given to cancel just in case of an emergency, in which I was allowed to cancel without being charged. I called and told her to cancel my reservation. The first representative said that she would send an email the next day regarding the cancellation and get a response from hotel manager. I received no email.

This is about a flight I put insurance on my account and I am unable to cancel my trip. They will not reimbursement itinerary **. They should not have a cancellation clause. They are a fraud. Do not book through Expedia.

I used Expedia for the first time and 3 days later the same package I got was cheaper in their website (like $100). When I called customer service their answer was, "I'm sorry. There is nothing we can do to help you because there is $200 fee per person to make any change to your reservation". After they took your money they don't care about anything else. DON'T USE EXPEDIA!!!

Expedia is the worst. I booked a hotel and the date on the website went back to the day I was booking it. Had no hotel room when I arrived. They would not refund the money. Had to go to another hotel!! The website isn’t clear and changes what you enter in. Will never use this site again!!!

I booked a flight from Portugal to Frankfurt in October leaving at 09h15 in the morning; this was changed to 20h30 at night which was unsuitable. Expedia insisted that the departure time was correct and sent me an email 5 days ago confirming their morning flight but Ryanair insists the flight leaves at 20h30 at night, which then arrives after mid-night at a different airport from the original one and over 150k away.

On 6/30/2018, at 7:20pm Eastern time, I made a reservation for a room, check in 7/13/2018. A few minutes later, I received an email confirmation with the check in date as 7/1/2013. I still had the Expedia reservation open in my browser. I canceled the reservation and received a reservation canceled message on screen. Thought that had taken care of it. On 7/12/2018, my credit card statement arrived. It showed a charge for the room on 7/2/2018. I called Expedia, and explained what happened. The CSR's (located who knows where) first question was "did you receive a cancellation confirmation email". I said that I did not. He said without the confirmation email they couldn't process the refund. I again explained how I'd received confirmation on their website. Again with the no cancel confirmation email, no refund.

Expedia is blatantly cheating customers by charging customers more and then refusing to refund when this is brought to their attention. This is how it is being done and it happened to us: We made a package booking for flights + car through Expedia. When you do this, pick out your flights and then come to car rental, their software automatically sets pick up and return times for the car and the user cannot change it. This is based upon flight times. However, their software is faulty and it works to their advantage. In our case the flight was arriving at 10:54 am. So their software picked the car pick up time as 10 am (which is ridiculous). The next day, our flight was leaving at 1:05 pm and so their software picked up return time as 1 pm (again an absurd time). This meant that our rental was over 1 day and we were accordingly charged more for the rental.

I've been traveling domestically & internationally since 1995. Through the years, businesses like Expedia, Orbitz, Travelocity, etc. have developed. My personal experience & opinion -- NEVER book your airfare with any of these websites. Go through the airlines only. Why? Because when you experience a delayed flight, canceled flight, or literally any other problem with the airlines during your travels (and there is ALWAYS a problem with the airlines during your travels), you will get HUNG OUT TO DRY WHEREVER YOU'RE AT if you booked your airfare with Expedia, Orbitz, etc. The airlines will say, "We're sorry... You booked this ticket through Expedia... There's nothing we can do to help you."

I recently booked a Tour package with a company called Dragonfly Adventures DMC through Expedia.com. This company stole my money. They did not provide the service that I paid for in advance through Expedia. I attempted to reach them by phone and email however Expedia wrong information therefore I couldn't reach Dragonfly BEFORE my trip. When I arrived in Puerto Rico, I asked the concierge at my hotel if by chance they had a phone number. His reaction was enough to tell me I was in for a rough ride. But, he did provide a number. I called the number and reached a representative who proceeded to confirm my tour reservation and pick up time.

The lowest prices are on Expedia. Trivago may have better amenities, but Expedia has expedited cost and better dates available if you are not planning a trip in advance.

I booked 2 nights accom through Expedia and then my flights were cancelled. The only other flight I could get was leaving a night earlier so I booked it. I called Expedia to move my dates to a night earlier, they made up excuse after excuse and then said they will call back within 24 hours. They did not call. So I called again and she said the email hadn't been sent so she will try and call them once if they don't answer because it is 1am in destination she will email and then contact me within 24 hours. I said I will be on my flight within that time and she said, "Well I will email you." But of course I want to know my accom is all booked in and confirmed before I fly half way around the world. Terrible service!!!! Lesson learnt from now only go direct with hotels and airlines.

I booked a one bedroom king condo through Expedia. I received a one bedroom double bed. The condo itself was in terrible condition with many other issues. Expedia said it was nonrefundable so they could not do anything. Terrible customer service. NEVER USE EXPEDIA.

Booked a hotel through Expedia, and canceled in the correct time frame. Was still charged by hotel itself. Contacted hotel and their corporate office. Was told just go through Expedia to have anything done since booked through 3rd party. Was on hold for 30 minutes of the 44 minute phone call with Expedia. Ended up telling me that I should not be charged and will send to another department to email me back in 4 hours. All I got was an email saying will contact you back in another 24 hours. Never got anything more. Contacted them again, and got an automated message. Ridiculous!!! Will never use Expedia again!!

My husband I rented a car for a 2-week vacation near Tulum, Mexico, January 24-February 7, 2018. The rental was through Expedia and their rental agency in Cancun, America Car Rental. The price sounded too good to be true - - 2 weeks for less than $15. After I convinced the agency that the car they picked out for us was unacceptable (too dirty with upholstery too food-stained and filthy to sit upon), a cleaner model was selected for us. As we signed up, we were told that our insurance for the two weeks would be $500 (according to them, a government law) and they would also require a $500 deposit, which would be refunded to us upon the return of the car. The total of $1000 was applied to our credit card, and we were saddened by the "hidden costs" to say the least.

My girlfriend and I were attending a convention and were looking for hotels to stay at. We check the pricing at Expedia and it showed it that there is a resort fee that will be charged at the hotel and the total amount. We just found out that the total amount does not include the resort fee in the calculation so our trip actually had an additional 40% tagged on that's not included in the "total amount". I find this extremely misleading and had I knew, I would have gone and booked a hotel across the street at half the cost. The worker was helpful and polite but the supervisors didn't find this way of calculating costs misleading at all. I was told to call in and check for the pricings in the future... If I was going to call in and check, I would've just gotten a travel agent to deal with everything. Why the heck would I be booking online then?

Terrible customer service and intentionally misleading (if not scamming); The Hotel Garden, Malmo, Sweden through Expedia. Staying away from this hotel is what I would definitely recommend. I was making a booking with this hotel and I typed the correct search dates into Expedia then when I got the booking email I realized the website had changed them; the dates were wrong. So I contacted the hotel within five minutes of the booking and asked very politely if the dates could just be changed. The staff that responded was very rude to me and kept acting as if I was trying to rip them off for the money.

I reserved a Chevy Express "or similar vehicle" through Expedia today at the Dayton Ohio International airport with Enterprise car rental and paid Expedia the $20 for collision insurance. I was dropped off at Enterprise by a friend assuming I had a ride home. Went to the service desk with my Expedia confirmation and itinerary numbers only to find that Enterprise did not even stock the vehicle Expedia booked for me!!! Enterprise told me they couldn't even get me a mini-van today for my seating requirements because they were all reserved.

FOLLOW UP FROM EXPEDIA: Now you asked me to wait another 7 to 10 business days?!?!?! Is that the answer you were working on it?!?!?! What a shame Expedia!!! After being asked to wait 48 hours and actually waited 72 hours you guys called me, and asked for another 48 hours, to my surprise after waiting another 72 hours you send me an email asking to wait ANOTHER 48 TO 72 HOURS!!! Is this some sort of joke, or that's how you look after us customers??!! Really unbelievable!! Below is part of the email I just received from this joke!!