Expedia Reviews

DO NOT BOOK YOUR SHUTTLE (CANCUN) WITH EXPEDIA. When we arrived to the airport the shuttle was waiting on us but we had to wait half an hour for other people. The driver was nice but I did not catch his name. However, the driver Jose left us and could not wait for us to check out so we had to pay for a taxi to take us back to the airport. It's not fair that we had to wait 30 minutes but they could not wait 10 minutes on us.

Part 1: When confirmed booking of rental car through Expedia did not show up at Miami Port in December 2016, it caused me and my family lot of hardship. When we landed at the port, I had very high fever with chills and spent few hours trying to get the promised car by calling rental company, Expedia, and others. Finally took a cab to the hotel as I kept feeling worse and my 80-year old mom and rest of the family could not stand it any longer. I spent my sick time in bed, urgent care clinic and cabs (trying to get the meds) while my family had to use other modes of transportation for touring around. It all costed around 1500 USD to us. After returning home, I lodged a complaint through BBB asking for a fair compensation for all the hardship and expenses from Expedia but was only given a $100 Expedia travel voucher for future travel expenses (with no terms and conditions attached).

Do not book with Expedia- they are a fraudulent booking company. I booked two nights in Dublin at Maldron hotel through Expedia. I needed to cancel the one night which I tried to do through Expedia. Both Expedia and the Maldron Hotel refused to return my $350 charge for the one night in the hotel. I tried to cancel three weeks in advance. They stated that I chose a non-refundable option. I re-checked and the Expedia format for pricing had the same two boxes and prices: for one-night stay-one said free changes and cancellation, the other said non-refundable. Scam.

I will never do business with Expedia again. Once again, something came up and I was unable to make my planned trip to Florida. This has happened three times to me now. I always buy the cancellation plan but that is a waste of money because unless you can prove that you're dying in a hospital somewhere and can prove it, you will not qualify for this policy. The first time I got food poisoning and was unable to return home from Portland, OR and they would do nothing to help me. Instead, I had to pay full price for a ticket home later in the week. The second and third times, I had something come up that prevented me from going and once again Expedia told me that I did not fit into their cancellation policy and my tickets were non-refundable. Save your money. Expedia sucks and will not work with you at all if something happens that delays or cancels your plans.

I went to book a room for $65 for 1 night for 1 individual, but received a credit card charge for 3 nights and 3 people at almost 10 times the advertised rate. I just thought it was a mistake, but when I tried to immediately cancel Expedia would not allow it without a $172 cancellation charge (nearly 3 times the cost of the room I was trying to book). I called within 5 minutes and was given a song and dance and they agreed to cancel 2 of the nights... But charged me $220 for a single night. I am honestly appalled and disgusted by the lack of professionalism and the nearly criminal way this was handled. I feel scammed and used. I will never use this site again. I wish I could give them zero stars.

I booked a room for 2 nights and had to cancel due to a family emergency. I contacted Expedia within the time frame I had to cancel which I was told 11:59pm-- a minute before the next day and I did so prior to that. I was assured that my refund of $351 would be refunded within seven days, well that was 4/28/2017 and today is 5/22/2017 and I've received NADA!!! On the phone with them now and they're saying it was refunded already. Well where the heck is it???

I booked a bus transfer at Barcelona airport using Expedia and FlyBus. I followed the instructions on the booking and found myself in a deserted part of the airport, I called the number on the booking and got a message that the office was closed. I contacted Expedia and got the following reply: "Thank you for contacting Expedia. We understand how important it is and we apologize for the inconvenience. We are pleased to assist you in your request for refund to your activity reservation. We checked our records and it show that the Speedy Shuttle: Barcelona Airport (BCN) was already denied your request for refund. We, Expedia are only rely to our vendor partners, if the Speedy Shuttle: Barcelona Airport (BCN) was not agreed to your request Expedia cannot override their decision". I will never use this service again. Seems like they can not provide a service and keep the money - Totally unacceptable. There is no option to give minus 10 stars.

I recently took a month-long trip to Europe. For the Florence part of it, I was scheduled to see Cinque Terre. I arrived at the designated meeting place well before the meeting time. No tour provider arrived. I called the provider - no answer; I then called Expedia who indicated they called the tour provider and also received no answer. The Expedia representative said they would begin an investigation. It is now almost a month later and I have not received a refund, nor have I received any explanation for why they do not think I should be refunded. They quit responding to my emails about a week ago and this one is really funny, apparently they have my email address or IP address flagged so that I cannot even got onto their site to retrieve the information which verifies my claim. RUN FOR THE HILLS!

Updated on 05/14/2022: 5 years ago I wrote a review of their so called flight insurance. 5 long years and no response. Shameful. I used to use them and have not in the last 5 years (half of a decade). I Hopper is much better. The flight insurance is a scam!

I needed a hotel room for June, of course it had to be the busiest weekend in June, the CMA fests. I found a hotel finally and went through Expedia since it was the cheapest. The WHOLE process showed that it was Refundable, Refundable, Full Refund, cancel anytime, all through the booking process. Once I had booked it completely, I was still under the impression it was full refund, cancel anytime. We had to book another hotel for the same area for a previous weekend. Went with our favorite hotel and asked if they had rooms for the following weekend, and they did (unlike when I was looking for rooms the first time). So we booked both weekends with them.

Was charged by the motel for a check in date. I never received the confirmation from Expedia. This is our honeymoon and we all know that are recently married things do not go as planned. I tried to call the hotel. They told me I was a no show and I owed them that night. The hotel manager then stated I needed to grow up and be responsible for things like this. I then was told to call Expedia and take it up with them. I called Expedia to explain I never received a email confirmation on this and was treated rudely as well. The guy I spoke to kept reading the policy to me. I told him I'm not child, if he could listen to what I'm trying to tell him, that's when he hung up. Advice pay more and forget the cheap middle man.

I just got off yet another excruciating two hour phone call with Expedia's Philippines call center with "Randall **" They are the WORST ever!!! Evidently none of their computers are ever working. You are put on hold for 20 minutes, they continually say they need to talk to their supervisor and drop you on hold again and again. But the worst is that they are a SCAM. If you EVER have the great misfortune of having to end up with a flight credit through Expedia you might as well just consider it a total loss.

I purchase my ticket to celebrate my graduation from Expedia. I made a mistake and purchased the wrong time for my return flight. It was a nine hour flight. Ten minutes after booking and reviewing my itinerary I called back to make the change. I also had insurance through Expedia. It was only for in case of death, illness etc. According to the CSR the computer was down and she'd call back in 3-4 minutes. Well she never called back. Four hours later I called back. I was told that they'd refund my money, in which would be pending until my bank refunded it to my account and to pay for another ticket. I don't know who has that type of money because I don't. The service the provide is awful. The language barrier accent is beyond difficult to understand or to resolve a problem. I would never book with them or anything affiliated with their company.

They changed my flights 6 months in advance. They stated United changed my outgoing flight from NYC which was a nonstop. They would not let me do a conference call with United. Instead of changing 1 arm of my flight they cancelled the entire package. Then all of a sudden they wanted to keep my hotel. Yes that was making them money. I cancelled it all using my Travel Protection and book via American and direct to the hotel for 1K cheaper. Very dishonest Expedia. Just what I needed in an attempt to bury my father!!!

I stayed at the Silver Sands Gulf Beach Resort under Expedia and had to leave a day early because I got very sick with the flu. I called a few days after and spoke to a very kind helpful man (I don't remember his name), who tried to get some of my money back for the night I didn't stay there, $200 a night, and he said they would get back to me on whether or not I'm getting my money back and never did. ): So I'm just bummed I lost $200, and would have been happy with any of it back, and frustrated I was left in the dark.

Here is my story. I booked an entire trip on the Expedia website. A few days before leaving on my trip I could not see any of my details on their site when I logged in. I contacted their service desk who informed me that Expedia had lost all my trip details. After a lengthy phone call we managed to piece my trip together - all except the Kuranda Scenic Tour (for which I had already paid via Expedia's website). Expedia admitted fault in this regard and I was told that I would be reimbursed within 5-7 working days. After this period I was still not reimbursed so I contacted Expedia (this was while I was on the trip). Expedia then told me that it would take a further 3-5 working days. Again I waited and nothing happened. I then made contact and was told that I needed to call the Service Centre to process the payment. I called the centre and gave my payment details - and was told that it would take another 5-7 working days.

This is the worse worse worse experience ever with any type of company. Figure that we are in 2017, such low low level of customer service still exist. I'm so so frustrated with what happened that I'M GOING of find the time to report to every blog how disgusting your service is. I purchase 4 tickets to Paris, paid my money 3274 as per the price on site, got my itinerary. 2 days later I found an additional charge of $819 on my checking and an email that stated it was done and it was reverse the same day. I did not give any additional authorization to charge my card for an additional 819. I have no knowledge up to now why that was, I felt violated and it was certainly a fraud in my account, that caused 3 small items to be paid in my account.

I purchased few tickets through Expedia and I am telling you it is NOT WORTH IT!!! If a booking won't go through, the money will still be deducted from your bank account. I then got the chance to contact them regarding this and they told me to contact the bank. It is nothing to do with them. I then rang the bank and the bank told me to contact Expedia. I went ahead and contacted them again regarding this and they told me maybe the time I tried to do a booking the website was down. WTF??? I kept on nagging until they refunded my money back. I told them if this will happen again I will make a bad review. Last week I tried booking a fare and it didn't went through saying because there was an issue. I checked my account. The money had been deducted. HONESTY!!! EXPEDIA SUIT YOURSELVES.

I booked 5 days, had to relocate after 2 due to problems. One was that the resort description and ratings on Expedia's site were false... Just like the only good reviews of Expedia online being on the Expedia site... Expedia said "cost of cancellation is full price of booking"... So they lie and have no refund policy. I had to pay for a resort I didn't stay at. Contacted Visa and they sent it to "fraud" saying it is a daily issue with Expedia. I was refunded for the full 5 days and had no further contact with Expedia from either end.

Purchased air and car reservations May 2017 and paid 43$ for trip insurance. I needed to cancel and was referred to a company named Aon Affinity. They told me a claim needed to be made, but a doctor's excuse and other ridiculous reasons would the claim be approved. It is no different if you don't have trip insurance. Their insurance is a scam and was told could use the ticket at a 200 & penalty at a later date. I am out 1,000 dollars and was on the phone for hours trying to get a refund that I paid insurance for. They are scamming people out of money. Why can they not just refund instead of keeping your money?

I was trying to purchase a $270 plane ticket through Expedia, but when I got the payment stage of the purchasing process Expedia kept giving me a notification they couldn't complete my payment, and to try again later. I attempted seven times in total, getting the same error, with no actual purchase being made (i.e. I didn't get a ticket).

I had bought tickets with Expedia for a flight to Hawaii. The time was getting close but major events had taken place in which my wife and I was not able to make it. So we called Expedia and asked for our refund, they put us thru loops over and over and over, they said they were going to credit us the $1,397.22, but what's the credit going to help if I can't get the time off or something else comes up or if one of us dies or something. Then they said you can go thru the insurance company which is the same thing going thru hoops again. How come this company can't work with people their customers, life happens. We don't know what's going to happen tomorrow that's why we pay the extra for the insurance.

We are long time and loyal clients of Expedia. We always h'been happy with service. Last week traveling to Hamburg cruise we booked with your agent on the phone stay in Holiday Inn and Novum Hotel Konigshof. Holiday Inn order was fine. But your agent recommendation to book Novum hotel May 6-7 have been ruined our vacation. We paid around $200/night for decent 3 stars with nice front, 3 story bldg picture...

I booked a hotel room through Expedia for a work event. When I arrived at the hotel, my room had been double booked. The hotel told me that I would have to be refunded through Expedia. After several attempts and 2 months later, I have yet to receive a refund. I had to find last minute accommodations and pay the new hotel as well. It was a headache. I am getting bombarded with advertising to use Expedia again yet no refund for my double booked room that I was not able to use. Extremely poor service. Do not use Expedia.

Buyer beware!!! Expedia employing bait and switch tactics right on time for the American vacation season. Prices on their web site will increase over 12 percent when you go to the booking/paying page. The price magically increases from one second to the next but they will not adjust prices on the advertised (bait) page.

On the 1st April I used Expedia to book a hotel Calista Organic Hotel in San Francisco from 9th July 14th and I choose the following option when booking as I did not wish to pay for the accommodation until I arrived at the hotel. "Book now, pay later. Some hotels give you the option to book now and pay later at the hotel. You will pay the hotel directly at check-in or check-out, in the hotel's local currency. Accepted credit cards vary by hotel." On 3rd April my credit was debited by the hotel €1412.01 directly. I did not give my details to the hotel so I feel that it was wrong for Expedia to do this. I called Expedia about 10 times to resolve this problem. I cancelled the booking as this was part of the conditions when I booked free cancellation. When I call Expedia who are located in India, they had to call San Francisco, where it was normally during the night so they could not cancel same.

Confirmation number not being honored and Expedia cancellation reservation. Booked with Expedia to stay at The Comfort Inn Airport West in Toronto, April 19th. When we arrived with confirmation # the hotel would not honor it. The price was now $159.99 plus tax, not the $117.00 that Expedia had given the confirmation for. Hotel gave me Expedia's phone # and I called them. They kept me on the line while they called the hotel and came back and said that they cancelled my reservation. I had to pay the $159.00 plus tax. I see this as a fraud and scam.

I booked a package. Due to weather related issues, flights got cancelled. Hell getting through to Expedia, and hellish getting any money back. How is this company still in business? They told me I traveled to Canada, when I did never boarded the plane. Wow!! STAY AWAY!!!

On 25th of April 2017 I had booked a ticket for my daughter Dubai - Beirut round trip on Middle East Airlines. I paid with my TD Canada Trust Visa. The system informed me that I will be receiving the e-ticket shortly. After couple hours I received an email saying that the ticket was cancelled by the airline. I checked my bank account and I found that an amount of 319 CAD was taken from my account. I contacted Expedia to find out why this happened. The agent told me that, "There is a problem in issuing your ticket." She put me on hold for almost 30 minutes. She asked if I still want the ticket and I said, "Yes". She told me, "Give me 2 hours and I will call you again and I will give you the ticket." After 2 hours I received a call from her. She said let me contact the ticketing department. She put me on hold for another 30 minutes. She informed me that I have to wait for another couple hours. At this point I asked to speak to a supervisor.

I booked a flight for my son yesterday evening on Expedia.ca. Knowing he may need to change the ticket, I selected Trip Protection for $90.00 However, once I clicked 'continue booking', the insurance amount was not added to the price of the ticket. This is where the issues began! I could not go back to double check whether or not I had selected the insurance option. There was no 'live chat' available to address the issue. Despite a window suggesting I could email customer service, this also was not possible. The only option was to call... And I am in Cairo, Egypt... Without international minutes on my phone... No Skype and no landline, so I CAN'T call!!!!

Believe me, I've tried it, the worst booking Hotels, Flight & Cars in the net. Don't think about trying this website EXPEDIA. My Itinerary # ** dated April 29, I bought a flight ticket from Amm to Mad. Expedia charged my credit card three times $398.96 + $400.08 + $398.96. So if you don't have no enough balance in your Credit Card to deposit for car rental and they ruined your planes, then say "THANK YOU EXPEDIA".

Tried to call them multiple times before the 24 cancellation deadline and would not answer waiting 1 hour four different times. Tried calling the next day and no answer. Finally on the third day they answered. Was too late they wouldn't do anything. The so called "solution" they gave me was a credit to the airline but in order to get the credit I have to pay $300... that doesn't sound like a solution to me!! Don't ever buy their cancellation insurance, it's a joke. They will find all the loopholes they can to not reimburse your cancellation just as they did to me. So I paid $85 for an insurance that didn't even do what it said it was going to do. NEVER BOOK WITH EXPEDIA!!!

I misspelled my last name by 1 letter and Expedia chose not to hit the edit button and change the 1 letter. What they did instead was to charge me an additional $305 to edit the one letter in my last name. They originally charged me $610. I have never been more dissatisfied or appalled by any company I have ever dealt with.

I haven't had a vacation since 2009 and it took me 2 years to save up for a vacation to Monterey Bay, CA. I had to book a big enough room for 5 people. I was going to get there Friday the 14th of April and leave on Sunday. We got there after a VERY long drive to find out I had no room booked for me for that night. It took a hour for us to get a SMALL room that had ONLY one bed when I paid for two beds and a pull out. The manager said on day 4 because my mom got sick we stayed another night that Expedia said they were going to give me back $50. WHAT? ONLY $50 for all the crap I had to go through.

First off I was not aware of the country I was flying to, it was a family emergency. I book round trip thru Expedia online, never ask me if I wanted refundable tickets only after I paid my ticket did it state non-refundable tickets. Then I got the travel insurance thinking ok they charged me $35 just for that. And then the day I am suppose to leave I woke up feeling sick with flu like symptoms so I called Expedia only for the man to tell me, "Ok no problem I can cancel your flight." Then I could not hear him as he was talking really fast then he hung up on me. Called me back a few times still couldn't hear him. Only part I can hear him say is "I can't refund your money but you have a credit that you can use from now up to a year only for travel to same place and you will have to pay $200 more for cancelling your flight!"

Recently I was traveling Cancun, Mexico and booked a car rental with Expedia. I had to pay a damage waiver upfront and then pay for the vehicle upon arrival. When I arrived in Cancun, I went to the car rental (Fox Car Rental) place and they did not have my car for me. Here I had booked the car for 2:30 am (when they are not even open) as opposed to 2:30 pm. They did not have any vehicles left I could rent, therefore I left empty handed. Fair enough, my mistake.

I used to make reservations at Expedia, not anymore. I have been trying to make a new reservation for days in the last 2 weeks, I have ended up with expedia. Taken out the wrong amount of money from my bank account, I have been several times on the phone trying to get help from them and all they do is trying to sell me a new vacation package. Don't waste your time, they suck.

System set up to raise prices when you're ready to complete. You'll get much higher price the moment you press booking. I experimented many times for the same booking package. Lower much higher when you want to pay. They set up their system to cheat, to rise prices when you ready to pay. Totally disgusted!! This is how these crooks make their living. By cheating and robbing customers!!! They should go out of business however they are worth billions. How this is possible? 0 stars or minus star would be too much for these cheaters.

Really 1 star is too good for them. Cannot believe I just been ripped off. I bought 2 tickets to Miami in Sept. Also bought insurance because it was 4 months away and a person never knows what may happen. So I trusted Expedia to take care of me. That was the wrong thing to do. I had to cancel my flight. Called them with 4 months in advance. They said my insurance was just for medical or death per Delta policy. I called Delta they informed me if I had went directly through them I would had received my refund but since I went through Expedia I had to get my refund through them. Expedia after calling 3 times and getting disconnected once then informs me that I purchased non refundable tickets. I know I did not purchase those. Why would I pay for insurance. They stole $800 from me. I will never use them again. I hope this help someone from not being taken advantage of.

I have used Expedia for booking flights before. I guess if you don't have a problem with your reservation, and you don't need to contact them for help, you are ok. This time there was an issue with the name change I needed to make on my reservation. I called Expedia, and was on hold for 45 min. After that hold I got connected to someone in Philippines who barely spoke English, and had a hard time understanding what the problem was. I asked to be transferred to someone in the U.S. Got put on hold for another 40 min. I got connected to someone in India. I explained to this person what the problem was, and was told "Please hold, I need to connect to the airline". At this time it took almost an hour. When he came back, he assured me that all I needed to do was to email a copy of my passport to the airline, which I did.

I am so incredibly frustrated and confused regarding my recent experience with Expedia. Let me be clear, I have used Expedia for years and have NEVER had this much trouble with them. I had previously never used their travel protection before and purchased it for the first time... And I'm afraid I'll never purchase it again... I'll also likely purchase all my tickets directly through airlines or via American Express Travel from now on.

I booked a hotel through Expedia last week and I called to change the check in dates today. They don't let customers modify dates without creating an entirely new booking which made the price of my booking increase by 50%. By canceling two additional nights I'm paying as much as I would for 6 nights because they can't simply remove the two nights. It's ridiculous. I'm never using Expedia again.

Flew with Expedia for a while now, nowhere does it say which flights are refundable or not. Not only that but also, purchased my plane ticket and charged a total different amount than originally purchased. Talked to many Expedia agents and all were helpless. Never again buying from here. Save your time and just buy directly from the airline or from a local agency. Turned a $300 flight to $700.

I purchased 2 tickets from JFK to Copenhagen on 2/21 noon. After I booked tickets I realized that my first name was missing the ending part. I called immediately and request the name change. The gentlemen on the phone told me that he couldn't change for me unless after 24 hours. He offered to cancel the reservation for me. After I spent 30 minutes to book the flights, of course I refused. I called 24 hours after booking, been told has to pay $25.00 for name change. I was upset because yesterday he didn't tell me that after 24 hours he can change the name but has fee involved, otherwise I canceled already.

This was the first time I used Expedia. I took some getting used to and was more concerned about getting the right flights and hotel in the right location and price than their loyalty program. After the trip was booked, I joined the loyalty program and now the trip does not qualify for their points because I joined after booking the trip on Expedia. They can keep their stupid points and will book directly with the airline and hotel or another travel service than ever using Expedia again.

I always buy tickets online. This was the first and last time for me. I just wish I had read the hundreds of reviews before hand! I bought tickets for £185 plus £23 for travel insurance for cancellation, just in case. No one from Expedia and alliance was helpful! Be warned, WHEN PAYING FOR TRAVEL INSURANCE THINKING YOU WILL BE ENTITLED TO A FULL REFUND IS VERY VERY UNLIKELY!!! You will NOT get a full refund because they do not tell you all this when ticking/adding the option! Please be warned. Read the small print then try to contact them which will waste half your day!! Rubbish Company. Don't understand how they sleep at night.

This experience is beyond me! My boyfriend and I booked flights with Expedia to San Juan for next year in January for our first 7-day cruise together, along with another couple. We have been saving for months and were extremely excited. We found out today that our cruise was canceled! Of course emotions were running high but I was relieved to know that I had booked trip insurance with our flights. I called Expedia and they continued to tell me my protection insurance doesn't matter. My circumstance isn't included. Haha! Like getting my cruise canceled, the whole reason why I booked the flight doesn't matter. Are you kidding me? All I wanted to do was switch a day later on departures. They could care less. DO NOT get trip protection is an absolute joke! DO NOT use Expedia! They don't care! I'm so disappointed and will never use them again!!!

Booked Avis Car Rental through Expedia. Car was not available when we went to pick up. No help from Expedia. In the meantime, I was being inundated with promotional material from them. Horrible experience with Avis and Expedia. At least Avis tried to help resolve the problem. Expedia - Never again!!!!

First time Expedia user, last time Expedia user. I had planned our FIRST family vacation, my children being 12 and 13. We took them to Disney World. I got flight and car through Expedia. Flight no issues. Great. Went to get our car, could not get it. Did not have a credit card. We are stuck in Orlando Airport with no car. Luckily we got some help and were able to secure another car with another agency. Paid cash which hurt a little to our spending money. Car rental told us we would have to get a refund from Expedia.

Purchased travel insurance from Expedia website for airfare. An illness prevented us from flying. Per instruction from the Expedia rep we needed to call the insurance plan (AON) and the airline (Frontier). The insurance plan stated it will send me claim forms to fill out in 2 days. Once I submit the paperwork it will take another 7-10 days to see if they approve the refund. Seems like an extensive and complicated way of trying to get a refund for airfare. Should be simpler to receive a credit from the insurance plan for when there is a sickness or need to cancel a flight. Will not use Expedia or flight insurance from AON again.

I'm an avid traveler that has always used Expedia to book my personal travel arrangements. One important detail: I never purchase non-refundable flights. As of today, I will no longer use your services and any companies affiliated with your brand. Their customer service manager, Barbara, is quite condescending and does not know the meaning of customer service. Additionally, when I first purchased my plane ticket to Acapulco, nowhere on the app did it say my ticket was non-refundable prior to the purchase. In March, I purchased a ticket on the Expedia app for $419 from Houston to Acapulco -- my first international trip. The airline selected was Interjet.

I purchased an online low-fare flight for my boyfriend, which supposedly gives you an option to add cancellation insurance for $19 if purchased within 24 hours. Not long after the booking, I was informed my boyfriend's ride would suddenly not be available at the time of drop off. Not to mention he was almost two hours away from the nearest airport... A taxi or even Uber would cost more than the flight. So, I ended up needing to push the flight time off for 2 hours or so later. After the insurance purchase, I wasn't sure of how to apply it online, mainly because it was kind of giving mixed messages. So, I decided to call Expedia. Once I was on the phone with the representative, I explained that the insurance confirmation had two conflicting prompters, one of which said the reservation was canceled and the other stating that I would have to call customer support and provide the cancellation number/itinerary.

Booked the Expedia’s air ticket in last holiday season. Expedia’s booking system is terrible. Aftermarket service is the worst also. Normally $700 + ticket, I ended up paid $2000. Cannot solve any issues. The worst airline. Cathay Pacific canceled my trip in advance, and I got no refund, had to buy another ticket from another airline via Expedia. At that time thought can get refund from Expedia or Cathay Pacific. However it spend me three months getting the final response for the dispute, get nothing back. (Phoned Expedia many many times, cannot be refunded or provide any coupon.) Will never do business with Expedia. Will never do business with Cathay Pacific.

I totally agree with the worst reviews here. Their website malfunctions. You'll realize the actual booking date you made is different than what you wanted only after you finalize the booking. You call right after just to waste your time. There's no way you'll get your money back... Totally disgusted!! This is how these people make their living. By robbing customers!!!

Expedia has always been my favorite mode to book a reservation until recently. I'm always very careful to book a room that can be canceled without a penalty because I own a business and money and time off can be a problem. I booked a hotel reservation to stay at Melia Nassau Beach Resort in the Bahamas for Nov. 19 - 25, 2017...8 months in advance. I realized soon afterwards that I hadn't accounted for just how costly the trip was going to be between buying 3 rt airline flights and 3 passports, etc., so I went online to cancel and didn't see the option.

I called Expedia to inquire about flights. I told them I wasn't sure of the time of my meeting in DC and was not ready to book. Their representative told me to buy "Flight Protection" so if I have to change my flight, there will not be any change fees, and if I find a lower rate I would get back 50.00 and the difference between the flights. My meeting time changed. I had to change my flight. I am being charged a 200.00 change fee (which happens to be the cost of the one way flight). I also found lower prices and Expedia would not honor their policy.

Please don't believe in Expedia's option for insurance. I purchased and at the end I had an inconvenience and need to change dates. After an entire day speaking with customer service at the end they said it was non refundable and providing the same package with a new prize but not taking in consideration what I paid. I lost BIG... The insurance they never explain why it didn't work, I said different times that I purchased the insurance in case of a cancellation. I thought I was going to lose a small percentage of the package but finish losing my entire money.

On April 11 I made a round trip reservation with Expedia with the printed understanding that I had 24 hours to cancel the reservation. I called the 877 customer service hotline with 4 hours and followed the prompts to cancel the reservation. When checking my credit card statements I found I had the charge but not the refund. So I called again with 8 hours and again followed the prompts to cancel. AGAIN THERE WAS NO REFUND ON MY CREDIT CARD. I again called on April 12 and canceled.

For a company that is in the customer service industry, they are HORRIBLE!! If you decide to book anything with them, ALWAYS make sure you sign up for PRICE GUARANTEE after you book anything. It should automatically pop up before you finalize your trip, but it doesn't and when you find the price has gone down, they won't accommodate you. They hide behind their policy and will not assist you. In addition, if you cancel your trip, IT MUST BE CANCELLED WITHIN 24 HOURS OF BOOKING. Again, it's not emphasized like I have it. Furthermore, the 2 times I have contacted them, it was routed to in the Philippines and India with background noise of everyone on the phone with customers. Very difficult to hear and understand. I will never use them again and suggest you try elsewhere.

I reserved a room at Blockade Runner Quarters in Oak Island, NC through Expedia. I had a reservation with itinerary, it even says, 'no need to reconfirm'. It turns out said hotel don't take online reservations anymore. We called Expedia several times. We told them to cancel my reservation but they said they can't do that until they get in touch with the hotel who clearly is not taking any calls from them. In other words we were left with no hotel on a holiday weekend. They couldn't book a hotel less than twenty five miles so we ended up booking at Airbnb at a much higher rate.

NEVER BOOK WITH EXPEDIA. I booked using their online platform with a price of $390. That night the airline changed their price and Expedia did not notify me. They let it sit for 6 days while airline tickets were going up. When I was on the phone with customer service rep #1, he tried to charge me close to $600 to rebook. When on the phone with rep #2 she had let me know that I was in the wrong. Rep #3, the highest corporate customer service also didn't do anything. Actually, they lied. They had informed me that Expedia actually records all account data for 28 days and my only activity was today, the 17th of April. Fortunately I had a screenshot I sent them that said I had gone to their payment page on April 11th. Expedia can literally go to hell with all of their ** employees who offer no help to anyone, ever. F you guys.

I had to change my return flight from Dubai and the agent I talked to had a very hard accent. He told me the difference would be 200 dollars for the change but Expedia charged me 200+1200 dollar airline flight difference. So I paid 2500 dollars for the round trip from Dubai. Before I called the ** agent, I had looked at other options and could have paid 600 dollars for a one-way trip back.

Went to Dublin 10th April until 12th and stayed at the Arlington Hotel and booked flight and hotel together with Expedia. Never never again. When I booked the holiday the website would not accept my Nectar card for starters. The flight was lovely and the transport from the airport to the hotel. But the hotel was dire oh so dire. It was very tired and dirty. We had a meal and in the sachets of sauces was a chip that had been there days as it was growing penicillin. The staff in the hotel were aloof and not very helpful. When we went to the room on checkout we had the room until 12 md but someone was hanging around the landing waiting for us to vacate the room from 0930. Felt we were being pushed out.

We have been purchasing airline tickets and event reservations with Expedia in the past. We had a few little disappointments here and there yet this recent one was the worst. My husband purchased airline tickets UA (ANA) for Haneda, Japan for the 2 of us March 2017 for our trip on April 5, 2017. He was going to surprise me (for my 60th birthday celebration in Japan) with PREMIUM ECONOMY SEATS. He was assured/guaranteed that the seats he purchased were premium economy seats; not once but twice (on the day of purchase and the day before departure). Much to our disappointment and anger when we were picking up our tickets at the airport (JFK) on April 5, 2017 that we had economy seats!!!

I have experienced twice while using Expedia services for hotel bookings. Early this month I made my hotel booking for a Singapore hotel and the agreed rate was different but I was surprised to see the charged rate which was much higher. Today on 16th April, when I was doing the booking for a hotel in Kolkata, the rate shown was different and after taking the card details the rate shown was different which is on higher side. I called the customer care, while they agreed that there must be technical error. The person Mr. ** was fully convinced with the episode and even assured that this will be taken up with his higher ups. I feel they're not the technical errors but intentional errors. Decided not to use this company again for my any travel needs.

I booked a hotel in Paris for three nights approximately four months before the actual trip. I clearly stated I wanted one room with two twin beds, but somehow the hotel did not receive the correct reservation through Expedia.com. This has resulted in a series of unfortunate events that have disrupted my and my travel companion's plans. At this moment I am in the hotel lobby to use the internet instead of my hotel room. It is almost one in the morning and because of the first mistake Expedia.com made, I am dealing with a list of everything that has gone wrong at this hotel with my booking. After reading all the problems with this company, I will never use it again.

Never BOOK with Expedia! Cheaters!! Liars!! Expedia staff and supervisor kept lying to me on request of just adding a single alphabet at the end of my name which was missed out. First they committed that this would be completed in 24 hours, no worries and gave me case number. I would be notified by email. 3 days passed but no email. Upon calling support again and being put on hold for half an hour they said it is not the airline's policy to change passenger name. I said, "You guys told me that this would be done 3 days back and now you are saying this." The support person and supervisor after lots of convincing admitted that wrong information was provided to me and said that they would rebook my flight, refund my cancellation and ticket fee but I have to pay an extra $$$ for new flight booking and cancellation which would be returned to me.

My experience with Expedia's customer service representatives was horrific. No one was helpful. The reps were huffing and puffing on the phone like they were so stressed out about me calling for the reservation EXPEDIA screwed up!!! Every single time I asked to speak with a supervisor I was placed on hold for 20 minutes then cold transferred to a whole other department who had no idea what was going. So I spent 2 hours explaining myself over and over and over again to these representatives who did not want to help. This ruin my entire Easter weekend with my family.

When booking a flight, you are offered trip cancellation insurance. Terms for this insurance are not available ahead of time but sound pretty general in the ad. After you book your non-refundable fare, you are sent an email with the terms that indicate some pretty specific events had to occur before the insurance kicks in such as house made uninhabitable, or a death with final verification needed. Then you initiate a claim procedure.

I booked the Best Western Hotel in Inglewood weeks before my departure, as I wanted a Hotel close to the Airport. In Seattle the Security-Boarder Officer warned me to stay in Inglewood as a ** and blonde girl and told me to change my hotel. I called Expedia and I made it very clear to the person I talked to that I wanted to get out of Inglewood.

Booked Boat Harbour Garden Cottages, Boat Harbour - (Itinerary: **) on the 9th March. Drove for five hours, arrived at accommodation to be told the booking was not received by the accommodation manager. Called Expedia twice. First time staff told me they could not hear me. Second time they told me they would find alternative accommodation, then hung up on me. Meanwhile, Expedia took full accommodation costs from my credit card. Family of five left to our own devices.

I bought my tickets to go from 28th of May thru 2nd of June 2017 with Pawa Dominicana. Not even a few days later I got an email saying they had a flight schedule change. This meant that I had a layover of 8+ hours at St. Domingo going to Miami and 1 day + layover coming back to Curacao. I called them and told them that I wanted to cancel the flight, because I had bought a bundle from them including the hotel and car + insurance for the flight/hotel/medical and car. They told me it is okay they will need to contact Pawa Dominicana via mail to get the authorization code so they could cancel it. This has been since January and my flight date is coming up next month and still I haven't received my money back. I even told them that I wanted to make a claim with the insurance and even that is an problem for them.

I have booked with them three times and have had a bad experience every time. The most recent was today when I specifically clicked on today's date to book, and on the confirmation page the website malfunctioned and changed the date to a month from now! Also, I was charged for the room in advanced which I did NOT consent to. I even read the fine print to make sure I was only making a reservation to pay once I got there. Still, the same problem from last time.

I booked a hotel on Expedia. A few days later I found a reduced price on Expedia for the same hotel. I read their price guarantee and it said that if you find a lower price on any website within 24 hours you could get a refund of the difference. At that time, they had an exception for Expedia+ members, where they could ask for a refund up to 48 hours before your trip. I searched my Expedia account and found out I was an Expedia+ member so I asked for a refund of the difference. They were supposed to answer within 72 hours. About a week later I finally got an email back saying my claim was denied because I didn't provide a screenshot of THEIR website showing the price.

Stranded in the far reaches of the Caribbean on a small island with torrential rain and airport closure! Telephoned the advertised free number, "We accept collect calls!" Double checked with their agent upon answering and was then put back and forth on hold for 169 minutes whilst they sorted out our airline tickets. Got home and received a bill for $302 for that phonetical! Pursued it with Expedia and all they were prepared to do was offer me a $150 hotel voucher to be used within 12 months!!! In light of my reaction they upped it to $200. Talk about passing the buck literally - a dishonorable company that doesn't stand behind their employee errors and is clearly happy for you to pay for their mistakes and what about being on hold for 3 hours! Fun fun fun. Avoid Expedia!

Book a hotel in Panama through Expedia. It wasn't until after I paid that I was notified that there was a $500 deposit. When booking the hotel it did not once notify me that there would be a deposit. I consider this false advertisement and a scam. I will never book through Expedia again. I'm highly displeased. Do NOT be FOOLED by their PRICES. BEFORE BOOKING everything, MAKE SURE YOU LOOK UP THE LOCATION. THEY DO NOT GIVE ACCURATE PRICING.

I've used Expedia for many years in my personal and business capacity. I was always happy until something went wrong and the true colours of the company were revealed. When booking a hotel (apartment) for a holiday I discovered on arrival that the place was filthy, appliances broken and was uninhabitable. It looked nothing like the pictures on the website (see example picture from their website and what the actual bathroom looked like).

I tried booking a flight through Expedia. ca in April 2017. I was looking for a return flight from Toronto, Canada to Fort Lauderdale, Florida for later this year. When you go on the Expedia site, you can choose the departing flight first and then the returning flight. So this is what I did - chose the departing flight with Air Canada and then the return flight with Delta as the options allowed for this. I then get an error message, “Unable to process your request, try again.” So I tried again but after a few more tries with the same issue, called the expedia customer service line.

I clicked the dates for hotel reservation was 14 April 2017. Expedia booked for me for 6-7 April 2017 and steal my money. Purely scam. Check your date carefully in the confirmation paper, maybe too late to cancel or to ask for refund. SCAM, SCAM, SCAM, Expedia SCAM.

I've had 2 bad experiences with Expedia. First time was when I purchased a car rental from them. Got to the car rental place and they could not find my reservation. I paid for insurance via Expedia, but when I got to the car rental place, there was no record of that. Wasted 40 dollars on the insurance I did not receive.

I booked with Expedia for the first (AND VERY LAST TIME!!!) three months ago for a family vacation in Kissimmee, Florida. As we were three families and children going I booked a three bedroom condo from one of their hotel listings. I was sent a confirmation. Oh, by the way I was also told they would not bill my credit card until my stay. I was barely off the phone and my card was charged. Fast forward after receiving confirmation, for my three bedroom I expected everything to go smoothly. Three weeks before my stay I called the hotel to confirm. They booked me for a two bedroom when I paid and expressly said wanted a three. As I type this review I have been on hold for close to 93 minutes to no avail. Never book with EXPEDIA.

I booked a hotel at Kansas through Expedia for 29th March to 2nd April 2017 (four nights). On check in I told the hotel management that I would stay only three nights and they responded that since I booked through Expedia, I would have to go through them for my 1 night refund. Before checkout on the 1st April, I called the Expedia phone number (18772613523) provided on my itinerary and I was told that they would call the hotel and confirm while I was on hold. They told me the owner/manager was not in and they needed his approval to refund me. I was informed to expect a callback. No call came.

I attempted to purchase tickets but when I got to the payment screen, I was given the following message: "Your flight just sold out. Don't worry - your card will not be charged. Click here to search again." So I thought no problem and searched again, choose a different flight. This too was sold out. This happened 2 more times until my card was declined. Turns out, Expedia did charge me all three times for the tickets. This almost drained my bank account. Not sure how I will get the money back.

I have booked often on Expedia. This past time I had 2 problems both of which were addressed professionally, with care, pleasantly. I could not be more happy with the way they dealt with and the attentiveness with which they got involved.

Book a flight from France to Thailand, received the booking confirmation and eTicket, only to discover at the airport counter that EXPEDIA never book my flight!!! OF COURSE they took the money!!! And now don't want to give it back!!! One advice only: NEVER USE EXPEDIA!!!

Dont ever book with Expedia. Not only did they cancel our connecting flight they then want you to pay them to phone in to reimbursed. And there is seldom anyone there. We had to stay over in the connecting city and then bus instead of fly. 24 hours later. Best to go with your local agent. But never with these greedy people.

Contacted this vendor and explained in detail where and who would be staying in the room. The reservation was for July and I booked it in March, so plenty of time in between. I happened to be in the area today and saw the hotel that I had been booked at. Well it was miles from where we wanted to be and NOT on the beach!! I called to cancel and asked the agent to search the correct area. He found a Marriott Villa just 1 mile from where we want to be and was $189 per night. At least that was what he told me. He said that I could pay when we arrive at the hotel in July, and that my confirmation for this new reservation would be sent out to me.

We booked a trip to Mexico through Expedia. The first leg of the flight to Atlanta was delayed by the previous day's weather. We were going to miss our connection to Mexico City. We asked Expedia to work on changing our booking so we could get to Mexico the next day. We decided to take the delayed flight to Atlanta and spend the night there; there would be no other way to get to Atlanta for several days, otherwise.

You simply cannot trust that their bookings are real. Not one, not two, but three "completed" bookings which were (and still are) very clearly listed in my account history as well as in "My Trips" either vanished or had un-openable vouchers. I secured my airport to hotel shuttle over a week in advance. But I noticed a few days before the flight, the link to the itinerary gave nothing but error messages; a vague message that "We cannot complete your request at the time, try back later". Because the shuttle was still listed in "My Trips" I tried accessing it by entering the itinerary #. Both on the app and on the regular site, and still no good. That time the error message said that the itinerary didn't match my email account (which was nonsense and literally impossible). So with a ghost booking sitting in my account but with no actual proof of purchase the whole thing was unredeemable.

First of all, I've been customer with Expedia since 2004. My family and I TRAVEL AT LEAST THREE TIMES A YEAR, and always with Expedia. This time, I booked the trip to Italy for Christmas vacation. Two weeks later received email from Expedia that my flight is canceled, and I need to call as soon as possible to confirm new flight, which Expedia. I called and had very bad luck to speak with unprofessional agent, name Heshem. He put me on hold for three hours... wasn't able to help me, and suggest me to cancel my trip with my money back guaranty. I told him, I don't want to cancel, I took vacation from work... and planned the trip, all I'm asking is to find similar flight I booked original.

I did not get an email confirmation of my hotel reservation. Given the wrong confirmation number. Gave me the wrong hotel. It took me close to two hours to find the hotel where my reservation was made. I had to call every Hampton Inn and Embassy hotel in Jax. I noticed that the payment was withdrawn from my bank account but that was all.

Completely incompetent support. On hold for over 2 hours. It doesn't matter what time of day you call them, the hold times are a minimum of 40 to 50 minutes. They promised they would resolve my situation and that they would call me back. They never called back. Use another travel site, never use Expedia.

I'm writing to WARN CONSUMERS, who work hard to earn their MONEY, not to go with Expedia when booking anything. Expedia has now ripped me off for the THIRD time, spent $700 on a CONFIRMED hotel room, for 2 different rooms. When we called Expedia to make a small change, they had advised that one room was booked, yet my booking clearly states that I had booked TWO rooms. I find the customer service representatives like to err on the side of incompetence. When asked to make a small change such as switching dates over to extend one room booking, the incompetent Expedia rep failed to communicate that he was CANCELLING the other room altogether, but where was the refund for such cancellation? So now, we're out 1 room plus $400.

I booked 5 tickets on Turkish Airlines from Dubai to Lisbon and paid online. After 6 hours and a half I received an email that my booking was cancelled! I called their office in USA and stayed on the line (I paid) for 1 hour and 28 min with the supervisor who blamed my bank for not authorizing the amount and the only solution he offered is to re-book the tickets for higher fare!!! He did not want to believe that the amount was blocked and authorized as confirmed by my bank. The same issue happened after he charged my card (again) while I was with him on the phone to make the new booking! My card was charged $4,062 first time and the second time it was charged $4,326.10, yet the ticket was not issued! He then started to call the airlines to see what is happening but there was no answer. The last resort for him was to contact the ticketing dept at Expedia to see what the problem is and he said he will call me back.

I bought a package on March 26 from Expedia to travel on 28 March. Got email confirmation as usual as have used Expedia in the past as well. My credit card was charged as well. On 28 March at 1 am, few hours before travel, got an email from Expedia saying my tickets are not there. I called the Customer Care number provided only to be told by very rude agent (somewhere in Philippines) that it is what it is and all he can do is book again for about $400 more.

I called customer service to extend a stay but was billed for a second room on the same date as stay. All attempts to reconcile were dismissed by no cancellation policy. Really? For their error? As long as I live I will never do business with those disreputable incompetents again and I urge you to avoid them like a bedbug infested leper.

This is the first and last time I have booked with Expedia. I asked them to change my tickets and they said that I have to contact the Airlines for that... then I contacted the airlines who said that my tickets are booked by the travel agency so I should be contacting them. They put me on hold for more than an Hour and dropped the call after that.

Booked a round trip from the website. Everything was good. I checked everything before making payment. When I received the email I only got a confirmation for my returned booking. Lucky I took screenshots of the round trip. After spending an hour more with customer service and trying to figure out the problem thru language accent obstacle, the lady was able to see the problem and book my round trip. It's not the customer service fault and I tried to keep my composure. But definitely would not recommend Expedia.

Hotel Oui Go DON'T GO!! - I weighed whether or not I would write a review of this hotel, as it had mostly great reviews, but in all honesty the way my husband and I were treated at this establishment was deplorable. We booked the hotel for one evening, as we were passing through the area. The hotel was pricey considering all it was, was a room and a light breakfast, but it was only one evening, and we didn't get away much.

After 10+ hour of being with them over the phone they still wouldn't admit that their "representatives" made a mistake on canceling my flights. They will not at all try to be helpful. It's a long story, in short they simply don't care about ruining your trip or being sympathetic about losing your thousands of dollars and missing important business engagements. I also purchased their expensive insurance and it's absolutely useless! There are all the images with the times I spent trying to speak to someone for your reference. The phone numbers from Arizona are when they actually called me. I've spoken to more than 12 agents to no avail. I hope this helps to prevent further frustrations with naive clients

Room booked was already given away on arrival with card on file and charged. Options due to Expedia were to pay cancellation through Expedia and directly book through hotel for additional cost and to wait until next morning for Vacancy. App difficult to make any changes to additional information. Cancelled future booking through app due to this inconvenience, app failed to delete and was charged a full nights room and cancellation fee within same trip. Was reimbursed $200 credit by Expedia which I used a portion of and when went to use remaining credits informed any remaining is forfeited. Then was not re-credited remaining amount.

This review could go on for eternity. I'll save the time. I wish I could get back from over 30 hours of my life lost on hold or with rep on the phone. Initially I called in to complain about bad customer service, was offered a voucher to conclude as I wanted to book. The voucher was never honored, nor the other two and an offer from their corporate center for points. Overall, I was hung up on, lied to, called a liar, shrugged off, many attempts to wait me out, passed off on, offered false promises all the way to corporate. Finally dealt with by the worst service support personnel in my life at CORPORATE! Note they were some standout employees but less than 5 of 30+ do not get into too far. I'm a gold member and have spent thousands only to be disappointed and neglected. Go elsewhere, try to find a business with Western call center.

Expedia confirmed and charged for a booking and the next day said the airline did not confirm price, because of this false booking I lost the opportunity to book at a much lower cost, now almost all airlines have increased their prices by 25%. All I got was "I am sorry. Have your money back."

My flight had long layovers and no hotel room booked. My flights I had with Emirates seats were uncomfortable seats but great service. I think Expedia should have asked me if I wanted a room. I found out from a friend you can get rooms with long layovers. I had to walk around in a foreign airport for 14 hours.

This is to bring to your attention the pathetic service rendered by Expedia.com whereby I had cancelled my ticket but nowhere on the ticket it is mentioned that it was non-refundable and now after cancellation of tickets the customer care executive is saying that there would be no refund of the entire amount of the ticket value of 93000 INR which has come as a rude shock to us and we are contemplating of taking legal action on the website as they are misleading the customers. All users please refrain from using the website for any transactions and treat this as a warning.

I can't believe this company is still around after what I just dealt with them. Scheduled a hotel booking over a week out and it didn't say anything about not being able cancel the reservation. Two days later I call them to cancel the reservation and they tell me the hotel won't refund my money, so I contact the hotel and they say that it's Expedia who won't refund my money. Beware of this place as they do not care one bit about the people who use their service they are just internet scam artists. Horrible company.

Last night I spent 2 and half hrs on the phone with their customer service trying to book a trip for my family. In that 2 and half hours I was disconnected once. Called again, gave all my information, and they ran my credit card incorrectly. I'd ask to get transfer to a manager. The lady transfer me to some guy who I thought was the manager. After about 30 mins with that person I found out that I wasn't speaking to a manager. Once they finally transfer me to a real manager my trip price went up by $600 and they said that there is nothing they could do about it because I didn't give pay for the trip. She didn't understand that I was trying for 2.5 hrs to book my reservation.

I purchased multi-city plane tickets for my family to Europe. It was not a cheap package but I knew that I didn't want the traveler insurance that Expedia offers because my mother-in-law always purchases through a separate company that also includes health and emergency medical services. When I got my confirmation I didn't think to check that the insurance package was not on my itinerary because I was sure that I had not purchased it. When I pulled up my itinerary to coordinate travel plans with family a couple weeks later I noticed the extra charges. I called Expedia and explained the situation, that I thought there had been an error somewhere.

I had booked a room at the Hilton Boston/Woburn and needed to cancel or change it. I called so many times and talked to so many agents. Finally, I spoke with "Martin" and calmly told him my story, as I tried to do with the others. It took him a great deal of time but he was able to do just as I asked. He was so polite and helpful. He saved them a customer today. I will continue to use Expedia because of my good experience today, where earlier I would have vowed to delete my account.

My booked a hotel on Expedia. It was busy. The hotel canceled Expedia then did the right thing and moved us to another hotel. Unfortunately that hotel canceled our booking as well on the 14th of February. The problem occurred when on the 15th of February we received our confirmation saying the hotel was booked, couldn't be canceled and was nonrefundable. So we arrived at the said hotel on the 24th of March my wife's birthday. Unfortunately we found ourselves in a foreign country without a room and nowhere to go.

Trying to cancel a hotel room has been a nightmare. Three phone calls into it, including multiple transfers and extensive hold times, I'm finally directed to the 'final' person who can help me. 1 hr 47 min wait time for the return call. Missed it. 1 hr 7 min for the second return call. Will keep you posted.

I booked a hotel at days inn and suites madison heights MI. The rooms were absolutely disgusting!!! My beds sheets hair in shower on floor, carpet not vacuumed at all. Fridge, microwave, mirrors all had gunk on them and I promise you when I went downstairs on March 9 2017 to tell the front desk (because they were not answering the front desk phones from my cell or my room phone!!!) **, had the audacity to tell me to change my own sheets and pillow cases or get a full refund.

On March 3rd I had to book a flight for the same day because of a family emergency--actually, 2 flight segments from Sacramento to Ft Lauderdale, FL, with a change in Dallas. After booking the flights, Expedia told me to select seats, and provided seat maps for each leg of the flight showing every available seat requiring a fee. Given this reservation was being made less than 12 hrs before departure, I didn't question the fees and booked the seats. When I got a confirmation email about my itinerary, I saw only one seat selection had gone through, so I went to American Airlines' site to reserve the second seat, and it was then I discovered there were free seats available on both flight segments.

I booked a ticket for my mom from DLA to Dulles but when I got the confirmation it was for the reverse. When I tried to change it I was told it will cost me $300.00 even after an agent told me if I canceled I will get my full refund. I spent a total of 10 hours on the phone and I was given the runaround. I finally got transferred to a Corporate Manager by the name Renee ** who not only hung up the phone on me but was incredibly rude and didn't take account of all the time I had spent on the phone. I will file complaint with any channel available. Worse customer service from a corporate manager.

A group of us bought a package deal from Expedia to Cancun. To start off the trip, our plane was delayed for 6 hours because of mechanical issues and we almost had to stay at the airport overnight. Anyways, we missed the first full day at Cancun, and got no compensation for it. When we got to Cancun, our hotel was overbooked, so we were transferred to some rundown hotel. The first two rooms they try to put us in, had people in it already. Not to mention, we had to share one king size bed for three grown men.

I rarely write reviews, but I feel obliged to state that this is an unethical company. I have been seeking a medical refund since June 2016, and have consistently experienced delays, denials, obfuscatory emails, and now (today) an outright lie in response to my legitimate attempt to understand their refusal to comply. Alitalia customer reps were "shocked" today when I indicated that Expedia had said that they (Alitalia) had "denied" me a medical refund. Alitalia stated that no such denial had taken place.

This is the worst travel site I have used to date! They are unhelpful in solving problems but real quick to take your payment! I was in a horrible hotel (Travel Lodge San Fran North Airport) and the room was leaking water from ceiling and bathtub. They did nothing about it either at hotel or when I asked for one night's refund. Expedia does not back up their name. I will never use them for my company or person.

Booked a cruise that changed the destination. Cancelled the cruise and booked a different one thru a different cruise line. Different day and port. Unfortunately, I had already purchased the flight thru Expedia. I bought the travel protection plan and thought I could just change the flight. Nope! Under their guidelines, this reason is not covered. Even though I was going to rebook a different flight, they would not work with me. I would not recommend them to anyone!

So I booked a flight/hotel for Sept. For my wife and I. Turns out the flight was cancelled because I put that I was wheelchair bound in my traveler's information (which I am not). I don't remember even adding that to info. So I went ahead and booked the same flight same hotel for it to be cancelled again!! Sending me a phone number to contact with a case number. So I went ahead and called to be told it was cancelled because I forgot to add birthdays and gender in the traveler info (even though I remember clearly that I did) so I went ahead and gave them the info for him to tell me the flight is no longer the original price I paid but $300 more, that is exactly the amount Expedia said I would be saving by booking with them. So in the end I ended up paying full price for my trip. I will never use Expedia again.

Booked a flight to Baltimore, Maryland. On the return flight, was asked if I wanted to upgrade to first class on Delta. I did so, and paid the upgrade fee. When I received my itinerary, however, I noticed that I was in Economy after the connecting flight. Called Delta and spent an hour on the phone with its rep. The rep ultimately told me that this was Expedia's fault, but that she would happily place me in first class on the connecting flight if I paid an extra $900 per ticket. The flight that I purchased from Expedia WITH THE FIRST CLASS UPGRADE was $510 per ticket. Then I called Expedia, and got the run around saying that it was Delta who had a last minute schedule change. **. I will NEVER EVER use Expedia again.

Never booking with Expedia again! When booking a hotel online, I overlooked the smoking vs. non-smoking detail. It was my mistake. When I called to change it I was told the rates had changed and charged an extra $15. I had no option of canceling and getting a refund. The service from a man named Randy **, with an India like accent, was the absolute worst I have ever received in my life. He kept cutting me off when I was talking, insisted on wasting my time talking about things that did not need to be said. He was extremely disrespectful and rude to me with his attitude. I would never recommend that anyone use them. It was a simple problem that should have been resolved quickly and easily - instead it took me over an hour on the phone which was an hour away from my family on our short hotel stay.

If I can convince one person to not use Expedia I will be happy! We booked one airline fare for March 20th to March 30th but then called back and booked two airline fares from April 20th to April 30th, canceling the first airline flight. "No problem," they said, "Your refund will be on your credit card in less than a week." Well now it is a month later and through numerous telephone calls we still are being charged for three flights! As someone else mentioned, they simply hang up the phone on you when they don't know the answer. We have been on the phone off and on with them for hours with no resolution.

First time I used Expedia and the last. Stay away and be very careful of your credit card. Getting double charged and it's an absolute nightmare to speak with customer service as their English is so broken and difficult to understand. I never had an issue with Priceline and have learned a very good lesson. Please all viewers do any other booking site other than Expedia!

I don't want to rewrite a long boring story so long story short, I was booking a trip to the Bahamas and exactly what happened to Nicole of Zachary, LA (another reviewer) happened to me. Interesting thing is that it was on the same day and for a similar amount, they still haven't reversed the charges and I am having a hard time getting my money back. It's been 7 days no money, they basically have my rent money. Never had a problem with Expedia before but after this never again!

I booked a vacation to Aruba on 03/16/2017 for my daughter's sweet 16. The trip, scheduled for 07/5 - 7/12/2017, included flights and room at the Hyatt hotel for a family of five. During the reservation process, I entered all the required information to include proper ages of my teenage kids. With that being said, Bjs booked me an executive suite that allegedly could accommodate my family. On 3/17/2017, I began re-check the hotel to ensure everyone would be comfortable. I called BJs travel and spoke to "JACK", who put in a request for a roll away bed. He said it should be good... I then went on the Hyatt website and discovered that there is no roll away beds. I called Hyatt and they transferred me to the actual hotel property in Aruba. I spoke to the Representative and was told that this is misinformation. The room will not accommodate my family comfortably. The room had one king bed and a pullout TWIN couch.

On March 14, 2017, I booked 10 hotel rooms on Expedia TAAP for my clients. I discovered about 15 min. later, that I had booked three rooms incorrectly. I attempted to correct my error and was told by the computer that the three rooms were NOT cancellable. As a 30-year full-time travel agent, I knew this problem was solvable and I called customer service at Expedia TAAP. I reached India. I explained the issue over and over before the agent seemed to understand that I needed help, not the cancellation policy explained. He finally, at my request, transferred me to a "supervisor". Johnathon listened and seemed to understand that the hotel needed to be contacted, on my behalf, and the issue fixed before more time went by. The date of the hotel stay was mid-September, 2017. I was on the phone with Expedia over 2 hours. Johnathon said he was unable to reach the hotel but would follow up and get back to me. He never did.

Expedia is not professional at all and I don’t recommend it for anyone who wants to book a flight ticket. I’ve successfully booked a flight ticket from Cairo to Ottawa with 2 stops, the 1st one is in Istanbul and the 2nd stop in Toronto. But when I arrived to my 1st stop in Istanbul I discovered that my 2nd flight to Toronto got cancelled 2 weeks ago, and the Airline operator told me that Expedia was supposed to send me a notification and that there is nothing she can help me with, and that I should call Expedia to figure out what should I do.

Expedia is the worst company I have ever used. First, they double charge me for my tickets. So one charge has gone through and the second charge is on hold. I try to get the hold removed and Expedia agrees there's a hold and says it will be removed overnight. Next day it's not gone and Expedia says "too bad, it only went through once. Also, you never called us." So I had to send proof I called them?? 8 STRAIGHT HOURS OF CALLING LATER, all Expedia has done is confirmed they refuse to do anything despite the bank and both airlines saying the fault is at Expedias end.

This is a long story, but here we go. Do not use Expedia. I attempted to book a flight to visit my friend. Expedia's website glitched and did not confirm my flight, but charged my bank account 4 TIMES, completely clearing out all the money in that particular account. I called Expedia customer service to get this resolved. The representative I worked with was unfortunately quite incompetent and could not figure out what letters I was saying for my email address, let alone what I was asking for, which is to confirm the one trip I want and help me cancel the rest so I can get my money back.

I booked a vacation package for flights and hotel through Expedia. They booked five one way tickets to Florida, but no return flights and no hotel. In the ensuing days, I called multiple times and was put on hold for a total of three hours. The "customer service" reps could barely speak English and could not resolve the problem. I ended up having to book my return flights and my hotel at the highest last minute rates. When I got to the hotel, I charged a one day ticket to Universal Studios for $176. That night, I saw that the $176 had been taken out, but also an additional $352! I bought the ticket through the concierge, and did not know the whole transaction actually went through Expedia.

We used Expedia.ca to book a hotel room at Embassy Suites in Niagara Falls with a whirlpool/Jacuzzi/jetted tub but we're given a room without one. When we called the front desk they could not offer a room with a whirlpool and also told us that Expedia has no way to know if a whirlpool equipped room is available. Odd. When I called Expedia after the weekend to complain I was given quite a runaround and some blatant trickery to get me off the phone. I was put on hold for well over an hour! No recompense was offered or given. I am extremely disappointed in this company and will avoid doing any business with them in the future.

This was the first and last time I will use Expedia. During my conversation with the agent the additional cost for booking was never discussed $12.99. When I called the customer service number the customer service rep informed me that the amount from the hotel was the cost that they got the room for. The customer service rep also stated that I could not go to the hotel and get the room at a better cost. I called after I hung the phone up it was actually about $27.00 cheaper than he stated that they could get the room for. Not pleased with the customer service or the response that I received.

If possible I would give 0 stars. I had to cancel a bundled trip that I booked online through Expedia last summer and was issued a flight credit. I then booked a new flight online, like I had previously, to then find out that because I did not call up to book my flight that I was unable to use my credit. I was extremely upset because the only reason I booked the new trip was because I did not want to lose my $700; however, no one told me when I called up to cancel my flight that there was a specific process I had to follow in order to use my credit. So now, after this experience I call up to book yet another trip only to find out that I can not use my credit on a bundle trip. Even though Expedia was able to separate the charges and credit me for my canceled trip they were not willing to apply my money to a bundled trip. The only way I would be able to use my credit I learned was to book a flight and hotel separately.

I have just booked flight and hotel with Expedia for May this year. The total price 'guaranteed' for Hotel + Flight, before giving my credit card details and paying, was £1,707.24 + £20.00 insurance cover, but I was horrified to find that the total price has jumped to £1,818.61 when I got the booking confirmation. I immediately phoned Expedia about what at first I thought was an error, but their Customer Services Staff were most uncooperative asking me to send a copy of all the stages of my booking (showing the price of the Hotel and flight as I saw it originally). I replied that I could not provide them with that information because it was not in their final booking confirmation and that they surely could see the error if I gave them the Booking Reference Number...

Long story short. Spent over 6 hours on the phone with these people. They messed up my original travel plans and had to start over from scratch only to have the rep disconnect right when I confirmed everything. However I call back just to make sure and sure ** enough. Nothing was ever completed nor did the agent bother to return my call. Three hours later when an actual human rep from the Philippines got on the phone, they told me the three hours I spent booking the trip were useless because nothing was booked and now they want to charge me double for the exact same travel arrangements. Oh hell no. That is a scam folks.

I called Expedia to change the date of a flight I was put on hold for 10 minutes and then a customer service "specialist" answered the call. I explained that I had to change the date of a flight and I was put on hold again for 34 minutes. The same person then said I would be connected to somebody else and sure enough the line fell. I am writing this now out of frustration because I am on hold with Expedia again and it has been 21 minutes and no customer service "specialist" has yet to answer. But my call is important to Expedia as they keep repeating to me. This will be the last time they get my money and my time. Shameful customer service!!!

My daughter and her friend booked a vacation package to Aruba through Expedia only to find out that the trip is going to cost a significant amount more that what was told. There are the baggage fees for one of the flights. (Spirit airline) charges ridiculous fees, even for carry-on bags. Then there are the taxes and surcharges for the hotel. They are staying for 8 days and the taxes for the hotel are going to be almost $400.00 over the cost paid for the package. This means that the trip will cost around $500.00 above what they already paid for the package. READ THE FINE PRINT!!! They are very misleading.

Motel/hotel EXPRESS INN 221 Byers Ave., New Stanton, PA -- I really don't have the words where they sent us, they obviously don't do any screening. Only the photos will tell everything. When tried to check 30 minutes, later they said no cancellation, and we book for 2 nights, they said it's our booking agent problem.

Don't ever book through them! The worst customer service ever! Called them twice and got hung up twice. If they don't have an answer to your questions they will just hang up. What ** service! Please don't waste your time. There's many better company out there such as Travelocity, Priceline, Southwest, CheapOair, CheapTickets etc!

We booked the Hilton Miami Downtown with Expedia with the understanding through online links that we were booking our parking for a week and Port of Miami Shuttle service as well. On checking in we find out that neither is available with our booking and we'll be out over $300 US as a result. This was totally misleading and we will never use Expedia again.

I recently tried to book a flight and hotel package and upon entering my credit card and submitting my information, I get a message that it cannot process my itinerary. Thinking that I made an error or something went wrong with the site, I entered everything again, same message. Tried one more time and the same thing happened, so I decided to try again later. Long story short, Expedia charged my card 4 times for a $3500 trip!!! I never received an email, itinerary number, nothing! I have been on the phone with a foreigner that barely speaks English and can hardly understand me for a total of six hours in a two day period!

6 weeks before our travel date, I booked a flight for myself and my daughter from Guatemala City to Flores. It departed at 6:30 a.m., which meant we had to get up at 4:30 (having arrived in GC the night before at midnight). We get to the airport, we wait a long time in line, only to discover, there was no flight booked in our names! We were traveling with other family members who had to leave without us. I called Expedia and they told me the airline had canceled our tickets - yet there was no communication from Expedia to me about that. I've sent an email complaining and have received no response whatsoever. Like everyone else here, I'm done with Expedia.

Never again will I book through expedia.com. When I created an Expedia account through my cellular phone I used my nickname, when it was time for me to book and add my payment information I added my government name as well as my payment information but the website did not give me the option to update my name on my ticket because it automatically used my login name instead of my government name which does not match my login name. I don't understand why Expedia will accept a payment from me with my government name that does not match my login name but it automatically puts my login name on the traveler's ticket. As I tried to explain the supervisor ANNA which I believe is her "American name" is that I was not given the option to change traveler's ticket name. I was only given the option to add the additional travelers' names for the other tickets. It automatically put my login name as the ticker holder.

Expedia is not clear and honest about cancellation policies. They clearly stated that any fee would be charged if I canceled before midday the day before my arrival day to the hotel. I did exactly that, canceling by 11:10 am the day before my arrival, and they still charged me the cost of the night. Even when I explained to them that I will book again, same hotel, just for the next week, they said that it was a hotel policy to charge the whole cost of the night if cancellation wasn't done two days before. I tried to work something out with the hotel and they brushed me off saying that since I booked through Expedia they could do nothing about this. So they just took $75.00 from my credit card.

People need to understand that Expedia is merely a "broker" of services between the buyer and the company that sells their services to said buyer. They are not an airline or hotel service. They only link you up with an airline & hotel. Also, they own many of the other website on the internet that many frustrated people say they will be going to since Expedia caused them some type of grief which I find funny... but anyway, the only real complaint I have about Expedia, and it looks like I'm not alone, is their customer service. Their customer service, if you even want to call it that, is horrible! These poor people don't even comprehend the English language in some cases and the language barrier is such a big deal why their customer service stinks. To sum it up, here is an analogy for you: Me - Expedia service rep, what is 2 plus 2? Expedia service rep - The color red... they are just bad and it's not even their fault.

False advertising. I have used Expedia several times for work and personal travel and have generally had few complaints. But this is because most businesses listed are honest. When I had a recent experience where a hotel misrepresented their amenities, Expedia tells me "well, we called and they won't refund your money". They have not offered to desist the company or any action that would make me feel better about the $380 lost or convince me to ever use them again.

We rent a car in Costa Rica for 11 days though Expedia. The email confirmation certified that I had only $177 left over to pay on a good price rental car. First, we arrived and the car we asked for was not there. The guy wanted us to take a crappy car instead. And next HUGE fees were required added to the $177. For a "insurance" they asked us more than $700, telling us that it was indispensable and we won't find any other car available anyway. Of course we find another car somewhere else in 5 min, where they told us the 'insurance' fees were only optional. So basically I paid for a service, that they weren't able to provide and that they lied about and now nobody want to give me my money back. You have to harass them but it's never the right person. So Expedia, tell me, do you think I'm stupid and trying to steal my money or are you just the most incompetent company on the planet?

I recently made a 2 night hotel reservation with Expedia for a hotel in California. When my husband could not make the trip I attempted to cancel within the standard 48 hour cancellation time frame. First I called Expedia and they said this hotel does not allow cancellations and I will still have to pay. So I asked them to call the hotel and request that this be refunded. They agreed to do this and put me on hold. After waiting for 30 minutes, they returned to the phone and said the hotel would not reverse the charges and that I would be charged the full price.

I had a prepaid booking with Little Hoian Central Boutique Hotel & Spa in Hoian. Expedia had charged my credit card ahead before the stay. I was told on check in that Expedia had sent a message to the hotel to say that my booking had been cancelled by me. Fortunately the hotel was not full and the local staff at the hotel honored my booking. I called Expedia's helpdesk (which was no help) asking them what had transacted. I spent a good 15 mins with the call centre and was treated as if I was the party at fault. Told the centre to work out the issues with the hotel. Later the Expedia staff asked me to move to another hotel. He obviously could not understand me.

I recently tried booking airline tickets on Virgin from Melbourne to Sydney, through Expedia. The price quoted was $111 each so for two people the total was about $240 with taxes. I completed the online forms and even selected seats. When I went to the final payment page the price had gone up to $1460. I then phoned expedia and was informed the prices changed every second. The operator then offered tickets at $370 which I declined then finally got down to $279. Even then he could not guarantee the price until I had given him my credit card details. I declined. I then booked seats through Flight Centre who charged me the quoted price online. What sort of scam is this? I will definitely never use expedia ever again.

In November 2016 I accepted to keep 2 tickets on hold as credit for my family. While on the phone the person explained I had two options, to keep the ticket on credit and pay a penalty of USD 200 or to get a refund paying a penalty of USD 500. They explained if I decided to keep the credit it had to be with the same airline and that I needed to contact them before June the 23rd/17 to reissue the ticket. I asked if it could be possible to use the ticket from a different origin - destination as long as it's still with the same airline, and they confirmed it was possible.

I'm trying to get them to honor the statement in their vacation waiver travel protection plan that says "Refund any amounts withheld by travel provider as a changer or cancel fee". After an afternoon it's clear they are not going to discuss the issue. However, I've been told by one of the airlines involved on my trip that if I refuse the credit card charges the airline will pursue Expedia, not me. Bottomline. Don't use Expedia unless your plan's a bullet proof.

I just attempted to book a flight through Expedia. I was quoted $2092.95 for a round trip flight for a family of 5. After entering my credit card information to book the flight, I received an error message indicating the flight was not booked and to retry the payment process at a later time. I decided to wait and try again later only to find that my bank account was charged 7 unauthorized charges totaling $3,321.95! When I contacted Expedia they advised me I had no booked flight. The charges were pre authorization charges that were processed by them when "booking" the flight which made no sense as no flight was booked! I spent several hours trying to get my money back and was told it would take 3-5 business days for the funds to return to the account. Meanwhile I have incurred 7 insufficient funds fees of $34 each. I will NEVER use Expedia again!!!

I booked a condo with Expedia. I paid extra in order to have a washer and dryer in our unit. I booked two months ahead and Expedia immediately charged my credit card. My wife and I packed just enough clothes to accommodate us with the use of the washer and dryer. Upon arrival at the condo we were told by the hotel that Expedia had not booked a unit with a washer and dryer, and no units were available for the week with a washer and dryer. The entire condo only had ONE washer and ONE dryer for the entire complex, and these were coin-operated. We attempted to use them several times and they were always in use. I contacted Expedia and they told me they would give me a credit to be used within a year. I told them "NO DEAL" and contacted my credit card company. I notified Discover. This is the first I have filed a complaint with Discover and I found them to be worthless also.

My credit card was charged on the original booking through Expedia, and then charged again when I checked out of the hotel. Multiple submissions on the Expedia Customer Service website link provided have evoked no response, and telephone calls merely go to music hold interminably. My recommendation is not to book any travel arrangements through Expedia.

Expedia is awful. I booked my flight in November. In December I got a call saying one leg of my flight had changed. I meticulously went through the options and seats with the agent and felt satisfied. Then I went to check on my flight a month later and they had deleted all seat selections and changed 2 other legs of our journey adding an additional 3 hours to our flight time. By the time I realized the issue all free seats had been selected on our 9 hour international flight and after over an hour on the phone with Expedia they were unable to fix or help out in any way to fix the problem they created. I have since heard of others having similar problems. I will not be using Expedia again.

We (friends and ourselves) were scheduled to fly home 2/25/17 and were checking in online 24 hours prior to our departure. The airline website at the end of the process said it could not complete the process and to check with the airline. We did not want to wait that long. We were on the phone with WestJet as that was the airline we were scheduled to fly although it was a Delta co-share flight. There was a problem and we were told to call back to Expedia and/or Delta as there was a problem with the ticket. Over the next 4 hours we were on multiple cell phones with Expedia, Delta and WestJet trying to sort the issue out as each was blaming each other for the problem. Four hours into the long waits on hold with the various parties, we determined (based on info from WJ) that Expedia was the ones with the power to fix the problem.

I booked an express tour through expedia with Gray Line Tours from Las Vegas to Hoover Dam. The tour was suppose to start at 10am and be completed by 2pm. We were picked up at 9 am at our hotel and transported by Gray Line bus to Gray Line's Las Vegas office where we were subjected to an hour long sales pitch for Gray Line tours. We got back on the same bus and were transported to Hoover Dam. The bus driver instructed us to be back by a certain time or miss the return bus. We waited in line for an hour and half to take the Hoover Dam Tour.

I am very dissatisfied from a car rental I had through Expedia on 19/1/2017. On Expedia website the insurance was without deductible. After having a car accident Expedia verify with me that I did have an insurance without deductible, they even sent me a confirmation for it. But when the rental company deducted the money from my account Expedia backed up from their obligation and said that it was a mistake and I do not deserve for reimbursement. I sent them all the support documentation but it did not help. I did not received the deducted 1000 euro. I recommend for all of you - DO NOT ORDER THROUGH EXPEDIA.

I tried to submit a best price guarantee under their Expedia plus program. I never received a confirmation email from them and therefore decided to call to figure out what had happened. The women who answered the phone COULD NOT, could not speak English. I understand everyone has accents. I even have one when I talk, but this woman was impossible to understand and I also don't think she could understand me. I tried to have this issue resolved and she was no help. Instead of telling me what I should do to either resubmit a claim or anything she said I'd hear from someone within 24 hours (I think that's what she said, it was hard to understand). Anyways I never heard from anyone so I waited.

I purchased airline tickets from Phoenix to Paris and back, British Airways outbound and Iberia Airlines returning. When I couldn't get my seats assigned the next day, British Airways told me that the tickets hadn't been purchased. I called and talked to Expedia for 1 hour and they told me that Iberia Airlines had cancelled one of my two Iberia return flights and so the tickets were not purchased. They looked at other ways to accommodate my trip but the least expensive was a 250% increase in price. After I got off the phone, I looked at the Iberia Airlines website and found that they were still selling tickets for the flight that Expedia said had been cancelled.

I usually use Hotels.com and I will never use Expedia again. I needed to change a reservation from one day to the next night. 24 hours before I have to check in and they try to tell me that the HOTEL will not let me switch without charging and that I can't cancel without charging. So I call the hotel and the hotel says they did not say that, they said they do not charge for either one, that she told the Expedia people that there would be no charge on their end but the hotel would still get their money from Expedia. So they come back to tell me that they can't do it. On my email it says the exact same thing that the hotel is saying they will charge for any changes or cancellations when in fact it is not the hotel. It is Expedia.

Very poor customer service. I booked a round trip flight for 3 business associates. One of the travelers wanted to change her outbound flight so I contacted Expedia to make the change, knowing that there would be a ticket change fee, as well as the difference in price for the new flight. When I spoke to the representative, they asked for my itinerary number, email address, and phone number... all of which I provided. They informed me that the email address and phone number were incorrect. Apparently, they somehow connected my reservation to some other account. I was told that they could not make the change until I provided the correct email address and/or phone number.

Used their reservations service for a room in St Augustine FL, Feb 19, 2017. Not a room available for 3 days within a 100 miles. We slept in our truck. We are disabled and require a motel. I will never use Expedia for anything ever again.

We rented a car through Expedia in Kauai. When we arrived we were told that our reservation had lapsed. Their lapse time criteria we were told (Advantage) was 2, 4 or 6 hrs, depending on which employee we spoke to. We were under 5.5 hrs and needed an upgrade as they did not have a car similar to our reservation. Our reservation with Expedia warned us of many possible additional "rules" of a rental agency but did not hint at this. My appeal fell on deaf ears. There is no reason for renting through Expedia (or from Advantage) that I can see.

People working for Expedia are from outside the US and most probably PAID to wear you down so that you give up in the end. Here's my 10-cent from the latest: I was on the phone with them for FIVE hours trying to claim a credit. They put me on hold 9 times (actually, that's when I gave up counting). In the meanwhile, I cooked dinner, took a shower and answered their ** questions from time to time like a robot because I was trying to indulge their repeating idiotic issues. First off, they tried to tell me that my credit had expired. Tough **! That didn't fly with me because I've already called the airline and they confirmed I had 5 more months to go. Well, that didn't work out very well for Expedia now, did it? So they put me on hold for another hour and then they magically "found" that the credit was indeed, still available.

I booked excursions with Expedia Local Expert (which is actually Nexus Tours) (and the booking agent was neither local, nor an expert as it turned out), paid for them, was given tickets, but the tickets were not honoured. I found this out when I got stood up waiting for pick-up at 6:30 am!! You might get lucky with them, but I'm here to tell you: Save your money and disappointment by finding a more reputable service provider. They have a history of poor service (non-existent in this case).

I booked a hotel in Playa del Carmen, second day wanted to cancel cause I couldn't find a flight in those days. Expedia wouldn't cancel, and they say the hotel will charge you the full amount. They make you wait on the phone to call the hotel. It is a big scam. Expedia are the thieves of the 21rst century. All hotels in the world will cancel especially if the cancellation is done one month and a half. Expedia is getting away with this scam and should be stopped by the Consumer Affairs.

We had stayed at the Gaia Hotel and Reserve in Costa Rica, rated by Expedia as a 5 star hotel. It was far from that. The stairs were rusty, the bathroom dirty, water stains on the floor and ceiling. The stains on the ceiling had been painted over, so I don't know what the paint hid. The check-in people were haughty. The A/C personnel was dismissive. Overall, poor experience. We checked out because of the poor quality of the room and hotel. We were assured that we would get a refund for the remaining days in 3 - 5 business days. That never happened.

I have been a customer for Expedia since 10 years now. Usually when I book online there is no problems but the moment I call to change a booking or adding an infant the disaster start. Last February I called to add a kid to my sister booking. I spend 30 days trying to do that. All the agents are clowns, have no idea how to do it. They keep telling me it is done but not sending me any ticket, then I called the airline and I was shocked that there is no booking. So I kept on calling and explaining again and again for each agent I talk to. Then finally I got a ticket but guess what!! They made a mistake with the baby gender so I had to call again to fix it. It took another month for them to figure out how to fix it. Good thing I did the booking early otherwise my sister's kid will not have a ticket on time.

I ordered a round trip flights with Expedia and was disappointed in when it quoted me a price, but then forced me to add on fees as I was choosing my coach seat. If there are no seats available on a flight that do not require additional fees, then that should be divulged in the original price.

I booked a room for one night at Comfort Suite and it says on the website that it's a Pay When you Stay and I would not be charged the whole price of the hotel. They charge me 1/2 price and which is ok for the room hold. My booking is not until March 4th and it's only February 14 and they charged my card with the full price. They told me that it's the hotel policy but that's not what it says on the Expedia website. They are blaming the hotel for it while their website is deceiving. Now, my expense budget is messed up because of them! Don't ever book a flight with Expedia!!!

It takes 2 minutes to book a trip - but 5+ hours of waiting on hold & 17 phone calls to get a refund. This was an absolute nightmare. Airline cancels my flight - I never received an email (which would help) but instead, a phone call from a mysterious unknown number. Upon returning the call, I was told that there were no flights available on Friday the 10th (my trip was feb 10-12) and my only options were arrive Saturday night (half my trip gone) or on Sunday. Logically, this would not work out so I inquired about a refund. The real nightmare begins...

My name is Kaveshnee from South Africa. I planned to holiday for Malaysia in June. I went online to look at hotels in Langkawi. I found Dayang Bay serviced apartments and resort on the Expedia site. Was hesitant to book as I was not sure where I wanted to stay so was reassured to book as the booked said free cancellation before May 27th 2017 and that credit card details was only taken to secure booking but will not be charged. There were no charges made to my credit card.

I entered the wrong dates into Expedia for booking a hotel 2 weeks out. I caught it within an hour and tried to change the dates. It took 3 phone calls to Expedia to finally get someone to help me. Unfortunately they told me I could not change the reservation nor could I cancel the reservation. I am out $350 for rooms I won't use. Be careful when you use Expedia. Be very careful. I have to forfeit using Expedia in the future. There are other travel sites out there that may have the same issue, but Expedia is the one that caused this issue. Book directly with the hotel in the future.

I found a hotel on Expedia.com for $50 per night. When I clicked on it, it took me to the payment page, but the rate was $80. I called into Expedia and spoke with a customer service rep. She said I could book the room at the higher price and they would refund the difference plus $50 for the inconvenience. She said to book the room through her, so I did at the higher price. I submitted the price match immediately. I received an email saying that they would not honor the guarantee because it was 24 hours until my reservation, not the required 48. Why would customer service not inform me of this? I've contacted them a couple of times and the answer is the same. This will be my last booking with Expedia.

I booked a trip and hotel with Expedia.ca to Greece in June 2015. I signed into my account on February 12, 2017 to book another trip to Europe to learn that my points have disappeared. When I called, I was told that they are only valid for a year and if you don't use them they take them away. I was shocked as I was never told about their expiry rule. I have never seen this with other travel services. When I commented to the customer service representative, I was told in a very condescending tone that this was normal. I want to caution others and those with Expedia accounts. Most importantly, I just want to make others aware not to make my mistake.

I booked a flight with Expedia, and 48 hours later I had to cancel. I had purchased "Expedia cancellation insurance" which told me to go online and cancel if I needed to. when I went online to cancel I got a message saying "You have to call to cancel." When I called to cancel, after being on hold for almost 90 minutes, I was told... "You can cancel, and will get a credit but you have to fly on the same airline from the SAME COUNTRY?" OR Expedia said they would happily refund my 56 dollar "cancellation insurance" if I would just go away and let them keep my 1000.00. Expedia is one scam after another. Do not waste your time or money.

I made a reservation in Sept 2016 for a car in Liberia, Costa Rica for Feb 2017. On checking the reservation, Expedia ignored my time of arrival at 1600 hour, and set my arrival time at 1030 hour. When I asked Expedia to correct their records, they asked me to cancel my reservation and rebook at the much higher current prices. This is the second time Expedia has screwed up car reservations. The last time was for a car reservation in Guayaquil, Ecuador. The Avis agent at GYE contended I had no reservation. I am now using Booking.com for my travel reservations, and contacting rental car companies directly. Expedia has not made an effort to correct their mistakes, and I will not live with their mistakes.

I booked a trip to Puerto Rico to celebrate an early valentines day, through Expedia and selected the option All-inclusive and Wyndham Garden was the only Resort that showed up. I went on to booking the trip since it said all-inclusive and the price was pretty decent, however, when we arrived at the resort and headed to lunch the next day, it was brought to our attention that it was not all inclusive. My wife and I were very disappointed, as we picked this resort solely because Expedia listed it as "all-inclusive". I reached out to the company to get a refund as we were trying to save money however they stated they could not offer a refund. This issue increased what we were trying to spend initially since we had to rent a car to get to the resort, which was an hr away and we had to pay for food, which was very expensive. It would have been much cheaper if we had stayed in Old San Juan and bought our own food.

I booked a car rental with Expedia.com with Enterprise and paid 70 for their insurance. When I got to Enterprise rent-a-car they said that they do not accept 3rd party insurance such as Expedia and I ended up having to pay again for insurance through them. I contacted expedia and they said since the date is already past they are unable to refund my 70$. How would I know they could not accept expedia's insurance until I went to pick up the car? However, I am sure that Expedia is aware that they don't accept 3rd party insurance but they sell it anyway! What a scam!

I booked a flight on Expedia and found the same identical flight $253 cheaper a few hours later, shame on me I didn't cancel and rebook with Vayama.com that was the cheaper company, I laid my faith in the good hands of Expedia's price match promise and they let me down, not only they say they will call you 72 hours later and you don't get any call or email. When I called to see what happened they make the match process so difficult and confusing that it makes it near impossible to get your money. I will never deal with Expedia's shady business ever again and I will calling an attorney to see if I can somehow get my refund as I would suggest to all unsatisfied clients that I read on this site. P.S. The same flight I booked at Expedia for $3,275 two hours later on Vayama for less and they did not honor it!!

We decided to take the option of selecting a member rate for $119 a night. For a whole hour, we went back and forth on the booking screen because it changed my rate to $20 more a night. This is without taxes and fees. I called to try and fix this and only have gotten customer service reps with heavy accents and no auditory comprehension skills that could help. I took even snapshots on my iPad with the time and date to show this web issue and they failed to provide me an email address where/who can send this to. As a person that worked for many years in the headquarters for a major cruise line, I find this level of horrible customer service appalling. I kept telling the lady that I wanted to fix this. She kept understanding that I wanted to cancel my reservation when I told her that NO I just want to fix the rate. And I have proof of this misprint - scam. Lesson - double check when they supposedly have a member rate. It's probably FALSE ADVERTISING.

Planned a family vacation in December for week of July 4th. Called Expedia in January to cancel trip because parents were now divorcing and family was breaking up. They told me they would not give me my money back and blamed it on the airline JetBlue. I called JetBlue they said, "Not true." It had nothing to do with them. Had I booked the trip with them they would have given me my money back since I gave them a six-month notice and since Expedia never told me the tickets were nonrefundable. They should make it right but they won't. They want to keep my money and the tickets and after four hours on the phone with them said they would give me nothing. I told them, "This was a scam. You want to keep my money and the tickets," and they hung up on me. I can't afford to lose $3500.00. Expedia is scamming people and stealing their money. They are the worst so everyone beware. Don't plan a vacation with them.

I booked flights through Expedia in Sept to fly in Dec. Three weeks before the flight, I received an email from Expedia saying the flights had been cancelled. I called the 800 number on the email and the recording acknowledged that their information showed that my flight had been cancelled and that my credit card would be refunded within 24 hours but that it may take up to a week to process through the banks.

I booked a hotel in Turks and Caicos through Expedia. ca and within minutes of confirming the reservation, I found the hotel was MUCH CHEAPER directly on the hotel site. I immediately called Expedia customer service and was told to complete the price guarantee, and that I would be refunded the difference ($500) as well as receive a $50 credit for future travel. If this had worked, it would have been great. My request for the guarantee was DENIED since the hotel site books in USD. It turns out that the Expedia guarantee will only work for another CAD site, i.e. something like hotels. ca. It feels terrible to be paying $500 more, just because I booked through Expedia. ca. My recommendation - forget booking through Expedia and go direct to the hotel, or to an old fashioned travel agent!

As I was purchasing Disney World tickets, their website booted me out. I opened it up again and my ticket was gone. Checked my email, no ticket notice. So, I started over, purchasing the ticket again. Then I discover that they had billed my credit card for two tickets, both only usable the same day at Disney and only by me! I called Customer Service and explained that this was their website's fault and was told Disney tickets were not refundable. They blamed this on Disney though I later found out that was untrue. So, I waited a day, called again and got a different operator, explained that it was their website that had caused this to happened. The agent apologized and refund my credit card. I will never take another chance on booking with Expedia. Not worth it.

Rating on hotel misleading. Dirty, housekeeping did not clean room, change bedding, tried to leave early due to this. Told I could not get refund.. I feel the high rating is wrong, this is how I choose a hotel in an area I'm not familiar with. I would give Magnolia Inns and Suites in Olive Branch, MS 1 star rating.

I made a reservation for air travel with Expedia. Upon reviewing my reservation, I became aware that the date was incorrect! I called and asked them to please fix the date. After being on hold for 3 hours a man named Jim told me that he had refunded "all of my charges" and he would "adjust" the dates. Waited another 45 minutes. He then told me he could put me on a flight for 1000.00, 500.00! More than my original reservation! I said that was unacceptable as it was NO fault of mine!

I had an existing flight with Expedia and several days later I called them to assist me in booking a hotel. I was flying into Providenciales and instead of booking a hotel there, they found a hotel in Turks and Caicos while failing to explain that I would have to take an additional flight. I had to cancel. They said the hotel will only charge me 20% of my deposit of $224 when in fact it was really 20% of the total hotel cost. I got hung up on, they lie, just bad business. I'm still fighting for my $224.

I received a flight credit for a cancelled flight. I've tried many times to use that credit (using the same airline) to no avail. Every time I'm stuck on hold and transferred to various agents within Expedia only to be told after 40 minutes wait time that they cannot help me. Why give me a credit in the first place if they have no intention of allowing me to use it? A very dishonest company in my opinion!!!

Months in advance, we booked a hotel room through Expedia for a joint family vacation. Other family members booked directly with the hotel, and phoned six weeks in advance to ensure that all of our reservations were in place and the rooms would be located close to each other. When we arrived, the desk staff couldn't find our reservation. When they did eventually find it, it was booked seven months later than the travel date listed on our confirmation e-mail from Expedia. Fortunately the hotel was not full and we were able to get a room, but it was nowhere near the others. When we called Expedia, we were told that 'this happens all the time.' We have received no follow-up from Expedia to date.

DO NOT BOOK YOUR HOTEL WITH EXPEDIA. I booked a hotel in Panama City charged in US dollars, with a Canadian credit card. The small print said the card was just used to hold the hotel and the hotel would collect the payment in local currency for X amount. I received a charge on my credit card for the full amount. It was free cancellation, however if I were to cancel the reservation the US dollars would be refunded at a much lower exchange rate, than the exorbitantly high rate I was charged. I booked the hotel because my card WOULD NOT be charged. The confirmation said "Will be collected by the hotel in local currency." Expedia answered that that meant they would charge my credit card themselves, that they were holding it as a deposit. It was a cancellable booking.

I paid $7,000 to book a trip through Expedia and as we are getting ready to leave for the trip our flight is canceled. We called them and trying to rebook for the next day was awful. I was on the phone 3 hours with some people from India. I could not understand them. They kept messing with me and trying to put me on a awful flight the next day that would take me on 4 stops to just get to Hawaii. I fought them over my $450 a night hotel room I would not be staying at. Awful, worthless and so stressful. NEVER AGAIN!!

I bought ticket to USA around 1680 USD then I checked my bank statement the day after to find that I was charged twice! I stay without money as my balance at the bank is now negative. I have big problem. My bank make me pay too much charges for the negative balance and the problem that Expedia says that the airlines company don't charge me twice but I deal with Expedia and not with the airlines Company for that I insert my credit cards details in the page of Expedia. Expedia don't answer my messages anymore and told me to contact my financial institution. Where is my money???

They took over $2000 of my money for a trip that I never took. I booked a short trip recently to London UK. When I arrived at the Calgary airport I was notified that there would be a seven-hour delay on our flight to London. This would have cut my trip in half. It was not worth traveling that far, stay a day and then come back again. I called Expedia right away. They suggested that I cancel and that they would make all the necessary phone calls to inform all the companies in my itinerary. I was also told that I would get a full refund and that I can then rebook at a later date. They didn't do anything they promised. They didn't make any of the calls and so I was classified as a NO SHOW at the airport, hotel, shuttle and the activities that I booked.

On the 22nd January 2017, I booked 2 rooms for a stay at Victoria Falls, Zimbabwe. They cost me A$1800. Literally, within 2 minutes, the price of the remaining identical rooms had dropped to A$1200. A reduction of 30%, for the same period of time, in identical rooms. There were 6 rooms still available!!! I wanted 2 of them, so I rang Expedia "customer service", explained the situation, gave them what info they needed and requested that they assist me. Assistance was not forthcoming, but what I got was, delaying tactics, stalling, incompetence, arguments and a lengthy list of different people to discuss the problem with.

Booked hotel room Nov. 11, 2016. Now 1-31-2017 and have received about 2-5 calls on my cell phone per week for 3 months. Have blocked over 25 numbers and calls continue. The calls are about different hotels' offers and specials. Called Expedia and told it's the hotel. Called Best Western and its affiliate and talked to 3 different people. (Best Western was very helpful.) They assured me the hotel never does this and was most likely Expedia. Called Expedia back and get hung up on and/or put on hold. Mix in occasional, non-English-speaking rep that acts like they have never heard of such a thing. DO NOT GIVE OR USE YOUR CELL PHONE NUMBER. Since for most part have to use real cell # when booking flight or hotel I would never use the Expedia website again. How dumb do you have to be as a company?!! If you blow up person's cell phone that is probably best way to chase away the customer.

I booked a hotel with Expedia which I then cancelled within the allotted time and have been waiting two and a half months for a refund. I have received emails confirmation that the refund has been processed which is not true and have made numerous telephone calls and sent numerous emails. Do not use them as their customer service is appalling.

So I booked a reservation through Expedia for 2 nights. Cost me $250. I got my confirmation saying my room is booked and ready. So I'm at the hotel waiting 30 for the reservations to get to the hotel. Nothing. So I checked my itinerary. I couldn't believe it. They cancel my reservation after they took my money off my card!!! And told me they refund it. I had no money and refund takes 5-10 days. I called them for over 5 hours and no help. Me and my family had to sleep in the car. Expedia screwed me.Why would you take my money, then cancel my reservation??? Then tells me to get another room. With what? Smh so pissed. Dont do it... report them.