Expedia Reviews

I booked flights Santiago (Chile) to Canada. I missed them for a visa problem in Chile. Obviously they didn't want to give me any cents. If I wanted to rebook, I had to pay a 300 US fee + the new ticket. They told me: "We have a really good offer. We just speak with Air Canada, you'll just have to pay 100 US + your ticket and not 300 US. It will be one thousand..." I stop her. "Sorry, I found a ticket 310 US with Aeromexico." They replied: "Ahh... Yes, the flight for tonight? Yeah I can see it. Do you want me to book it for you?" Stupid. How can you suggest me a ticket more than a thousand (after 1 hour on the phone) when you're seeing a ticket way more cheaper... #commission. #They don't care about their clients. Never Again.

Expedia lies... Please share that this travel agency offers all inclusive and upon arrival they tell you that they have only booked your room. They make you wait almost 4 hours on the phone to offer you a solution and then they tell you that they cannot solve anything. Please spread so that no one else is deceived by this travel agency and your money is stolen.

Expedia in Canada is run by a call center in Cairo Egypt. I am of Egyptian origin so it really pains me to write this review. The people at that call center are very nice, even charming, but each time I dealt with them a problem occurred, the last one being MAJOR, sorry MORE THAN MAJOR. I had a trip for two on Delta to FLA canceled but could be reinstated with a penalty of 200$ per person if completed before the end of December. Nice. We decided instead to fly Business Class on Delta from Montreal-Paris-Madrid co-shared with Air France (AF). Expedia started by issuing the two replacement tickets with a different return date for my wife and me, one on December 18 and one on December 19!

I studied all of the fine print to my hotel booking to make sure Expedia wasn't going to steal anything. I agreed to a price. But after I hit the submit button, the price changed. How sleazy. Expedia is not to be trusted.

I booked an "all inclusive vacation" at a resort that was rated 4.8 stars out of 5. Please note: Expedia is present at this resort EVERYDAY and aware the resort was completing a MAJOR restructuring of the resort. Bear in mind I said RESTRUCTURING not construction as in maintenance. The time frame for this was from 11/26/18->12/15/18. Unfortunately our vacation was 11/26/18->12/03/18 and a horrible experience.

I have used Expedia lots of times, but they just don’t seem to care anymore. I booked a rental car through them for Avis. When I went to pick up the car it was TWICE as much as my reservations. I brought the car back a day early and received NO credit. I will never use Avis or Expedia again. This was my first time using Avis and they don’t care at all. Expedia once had good deals and cared about their service, but that is no longer true of them. I tried to get help from Expedia, but got a foreign call center with people who barely speak English and can’t and/or won’t even try to help you.

I purchased two tickets through Expedia on United Airlines. When I went to check in and get my boarding passes, there were no seats available except with an upgrade purchase. I had already bought and paid for tickets--this is extremely deceptive. Here's your tickets, but oh, you wanted seats, well that will cost more. No, give me the price at the outset, don't upcharge me at the 11th hour. I will never book through Expedia or on United again.

The travel "insurance" is a total RIPOFF. It through AIG, and they will find any stupid excuse to refuse your claim. No matter how legitimate is your claim you can bet they have some clause on page 973 paragraph 57 giving them an out. AIG is the biggest band of dishonest crooks in the business. Stay away.

I made a Hong Kong hostel booking for October 17, 2018 (for 6 nights) months ahead, and received a booking number from Expedia. The arrangement was to pay the hostel upon arrival. When I arrived at the hostel in mid afternoon on October 17, the hostel staff told me I had NO reservation and there was NO room for me. I showed them my Expedia booking confirmation printout, but they told me to leave. I have to scramble to find another place to stay right away or faced sleeping on the streets that night. Fortunately I lived in Hong Kong many years ago and is still somewhat familiar with the place, so managed to find a nearby hostel for two nights (that only had a 2-night availability) which bought me time to find another hostel for the following 4 nights.

Expedia is only good when everything goes well. If there is any issue, you will be spending lots of time to solve and you will be the one who will do all. As a travel Agent, Expedia will not do anything. Even you talk to them and they never call you back. I called 3 times and all of them promised me to call me back but NO ONE called me. What a joke. What is the point to use Expedia? You can get cheaper if you book the itinerary individually. I am warning you. Do not use EXPEDIA.

Will try and keep it short and simple. Purchased a flight to Cabo and paid the added cost for price match promise. Received about 3 emails congratulating me on better price matches that added up to $166.28. Read the terms and conditions that clearly stated to wait after our flight and then call and ask for our price match refund. When we called customer service... which of course is an overseas Indian service! They tried to tell me that I wasn't eligible for my refund because I called after my flight! Whaaaa! Immediately asked for U.S. customer service which I was denied. I was passed along to a manager/supervisor and was offered a $166.28 credit on my next purchase, which I turned down!!!

Expedia is a big liar and have massive obstacles for customer to contact them. There is no way you can contact them to cancel ticket within the time frame given. Book ticket to fly from Asia to Melbourne. Only to find next day the airline provider is cheaper by 25 percent. Try contact them and email them. Send me auto generated build in statistic bar chart that my price still the cheapest. No one call back. NO email replied either after 24 hours. Do not book with them. I am gonna warn my fellow internet bloggers about Expedia about the price drop promise they refused. WORST EXPERIENCE EVER!

Scam 1: Per a phone reservation with Expedia.com, they sold me a non-refundable air travel ticket with no seats available, and then when the seats were made available, the only seats available cost an additional $260.00. So the choices were, lose all my money on a non-refundable ticket or be scammed by Expedia and Cathay Pacific for an additional $260.00.

Expedia screwed me over big time, me and my girlfriend were traveling to Colombia with a layover in Mexico. I booked a hotel at the NH collection Mexico airport (worst option) but she was arriving a day before me. When booking the room the website didn’t give me the option to add her as my guest. Now the hotel won’t let her check in with my 2 daughters! Worst experience ever! No hotel and now my little girls have to suffer. This is so stressful and inconvenient. Scammers.

Every year I book a flight across the country to celebrate my goddaughter's birthday. I booked a returning flight for December 18 (the day of their birthday). When I received the return flight information it stated that the flight indeed was returning on the 18th. When I received my information to check in my flight suddenly stated I would return Dec 17. Same time leaving and returning, just exactly one day earlier. I called Delta. They couldn’t do anything because it was booked through third party. Called Expedia, took about an hour, only to be told another company would call me back within 24-48 hrs. All dealing with this WHILE on vacation. Other company called me back and said they couldn’t do anything and I would have to pay the difference. Will NEVER use them again. DISGUSTED.

I booked my flight and hotel to Vancouver on Expedia app. On last step before paying, it showed me $1839.42 (under ''total due today''). I checked out and received my itinerary. Two days later on my bank statement, they charged me $2014.18. I called them to ask the difference be refunded, after speaking with three different reps including an accountant and 35 minutes, they said they need me to hold on until they find a manager to go through the details with me! I asked them to call me back with the result as I was at work but they said I needed to hold on and they can't call me back!

Paint peeling off, room door key would not open, maid could not open. Fellow called and 3 keys and some WD$0 finally worked. 2 bath towels in bathroom and no hairdryer. 2 requests - got wash cloths and hand towels. Window A/C, TV and bedside lamp all plugged into same extension cord. View thru dirty window of large A/C unit below and old buildings needing repair. Vending machines out of order for drinks or snacks and no ice machine. Building does not have canopy as pictured, only small lettering with name on one window and one door. Drove past 3 times till taxi driver told us where to find. I cannot believe Expedia would be connected in way with this excuse for a hotel! I seriously doubt that I will ever book anything from you again.

Do not use the hotel booking protection. You will be charged 9 extra dollars and will not get your money back unless the reason you had to cancel is because you died. Absolutely a joke. I wasted my money and I might as well add that Expedia's website is very irritating.

It’s best to book your flight through airline in case something in your life comes up. They wouldn’t even let me change the depart date. The airline could if I booked through them but because I booked through Expedia I couldn’t. Huge bummer. I’ll never book through Expedia again.

Booked a reservation thru Expedia for a room on December 4, 2018 at the Baymont Inn, Smithfield, North Carolina just for one night! This hotel is a dump and Expedia should inspect and check the facility before recommending it to its customers! This hotel is not a place you would recommend anybody to stay, it is dirty, stinks, smell like dog pee in the room and is very noisy! Expedia does not tell their customer about these problems and when you pay to stay in such a place and complain about all this that happened, they have a deaf ear! My advice to everybody, book a reservation and ask to pay at the facility, so you can check the room and decide if it is to your satisfaction before accepting to stay and pay!

I booked a flight on Expedia.ca and then had to cancel it within 24 hours. They said that they don't do refunds unless it’s same day. They also say online that it is the airline rules, which is incorrect. Expedia is a SCAM.

We booked flights for my in-laws thru Expedia and when we got the airport the airline couldn’t check the bags to the final destination and informed us that we need to pick up the bags in Frankfort. Unfortunately they didn’t have a visa for Germany and airline wouldn’t let them board. Spend 3 hours on the phone with both Lufthansa and Expedia with no solutions provided and had to repeat the story over and over again. Transferred to a supervisor who wasn’t helpful either and informed that I needed a new booking and they wouldn’t refund me anything. Instead I had to pay for new tickets thru a different airline/itinerary. The root cause of the issue is that the partner airline didn’t have access to check the bags to final destination so they should be responsible for making sure this is known when booking the flights.

I book 25 trips a year on Expedia. At the time of this booking I had 10 pending bookings. I booked a car and realized the dates were wrong, I called about 90 seconds later and they would not do anything.

I have never in my life dealt with such misinformed and lousy customer service reps on the phone. I booked a bargain fare flight on Expedia, but before purchasing I called to confirm the time slot in which my flight would fall because the information on their website is extremely misleading. I was told that I was correct in my understanding of the information, and went ahead and booked the flight. The email I received an hour later contained information completely opposite of what I had called to confirm.

I contacted them 2 weeks prior to cancel a hotel reservation. They said they would contact the hotel and try to get a refund. They told me I would be charged one night cancellation penalty. This was ridiculous for a dump Best Western which was all that was available. Ultimately they never refunded anything. I’ve spent a lot of money with these jerks in the past and they don’t care. What a scam. Don’t even consider calling these idiots.

I really regret and feel bad that I have been a customer with Expedia for more than 4 years! I booked a flight with Royal Jordanian Airlines flight from Riyadh to Amman to Barcelona, on December 13 through Expedia. However, I just got a call from Expedia on December 7th telling me that my flight was cancelled! I told the agent that I paid for a protection plan; does protect me in such of like this situation? The agent told me “Yes sir, we will cancel your flight with Royal Jordanian Airlines and we will book a similar flight for you" (with Turkish airline). I ask the agent a clear question, "Am I going to be the one who is responsible for the extra charges?" The agent said, "No, and we (speaking on behalf of Expedia) will get back to you within less than 24 hours."

They charged me $700, but hotel provided me with $600 bill. When enquired about this to Expedia, they said it is their convenience. Also the Expedia agent misguided me that they are booking room with Kitchen but when go to Hotel, that hotel doesn't have rooms with Kitchen. My trip ended up with very disappointing experience because of Expedia even after spending hours in planning.

Please do your self a favor and book your trips anywhere else! After multiple calls and emails we had to spend 5+ hours on the phone to re-book a flight Expedia was aware we would be unable to make due to the previous flight landing within 45 min. A lot of Indian support people with thick accents and ZERO knowledge. If that's your thing, go ahead and give them a call, otherwise book direct and save yourself a BIG headache.

I am only giving them two stars because I finally did get a refund. I booked a hotel in Addis Ababa through Expedia several months prior to my arrival date. When I got to the hotel, they had no record of my having paid, even though I had my receipt from Expedia. So I had to pay again. Once home, I contacted Expedia by phone, was told they had to contact the hotel. A day or two later I got an email saying they were trying with no success.

We booked our once in a lifetime family trip to Galapagos through Expedia. On the way there, we had multiple transfers, IAH -> Bogota-> Quito -> Galapagos. Unfortunately on the day of departure, my husband realized the Bogota to Quito flight was cancelled (Expedia did not notify us) and had to call Expedia to ask them about this issue. Since Expedia was not aware or did not notify us, we lost a day of hotel and excursion costs (Expensive in Galapagos!). Then, on the return flight, Expedia did not reconfirm one leg of our return flight. I was on the phone with them at the airport for likely an hour and they were no help. We called to get a refund for the tickets we had to rebuy, and they are telling us to file a complaint with the airline company who did not confirm our tickets. We bought through Expedia so expected Expedia to confirm our tickets with the airline company. Worst company we've dealt with and will never book through Expedia again.

I have booked 2 tickets to Lisbon on the telephone in August for our New Year vacation. As instructed on the internet we are to contact the airline by pressing the button to add seats. I could not have any contact at all so I waited 1 day and try again. Then I wrote the Expedia booked date and name for our book tickets and choose my seats. TAP (Portugal Airline) took the payment and issued the seats but somehow when my credit card bill came TAP has taken payment for the 2 tickets and Expedia also took payment for my 2 tickets. I have now 4 tickets with the same name and the same flight/time to Lisbon. I have since then spend 2 months talking to TAP Air and Expedia but Expedia will not help. I have turn to the consumer council in Sweden and they advise me what to do. They also thinks it is Expedia mistake and no one else. But Expedia will not refund me and put all the blame on the customer.

I booked both flight and hotel and had them confirmed. When I went to the airport the booking was canceled and I luckily got on because there was space (had to purchase the ticket then and there). The hotel in Orlando said it had no record of my booking when I landed. DO NOT USE EXPEDIA.COM, they are frauds and have a bunch of noisy foreigners handling their calls, probably for low wages which almost always equals poor service.

We booked a very last minute hotel in St Croix, Club Comanche Hotel. We got there the next day only to be given a room with mold. All the pictures we saw on their site were beautiful. This is far from the truth. The place was a dump. smelled like mold even in the hallways. We went to the desk and told them we could not stay in a hotel with mold. She asked if we wanted another room, we told them that even the hallways smelled and we fear for our health. She said no problem, went over and refunded our resort fee.

Horrific. Booked an apartment in London to take my family, including a 1 year old baby and 3 year old toddler, down for the weekend. Got a confirmation email, paid. Assumed that was that, all sorted. Decent company thought I. Three days before our day of travel, I looked at my confirmation email to check the address and how to check in. It said to contact the apartment in advance to arrange check in, gave a mobile number. I called the number. No answer. Sent texts, used the 'message hotel' facility on the Expedia app. Nothing. The morning before we were due to go, I got a text from the apartment, basically some guy renting his place out on a sub-standard Airbnb, to say that there was actually no availability. There had been an error in 'calendar synchronisation'.

One of our friends got seriously sick one week before traveling and he could not fly according to a doctor's assessment. Expedia refused to refund the amount for this one person. When booked there were 2 baggage included per person. When arriving at the Airport, they told us that this was not the case. For the return flight we then tried to pay online for extra baggage (Which is cheaper), but this was not possible... We contacted Expedia several times for all this problems, but they refused to help or do anything. Worst experience with a travel agency ever.

Made a hotel reservation near the new house we are buying. It was very expensive $750 for 5 days but the only thing available at Xmas time. Ended up being able to move into the house due to the graciousness of the sellers and canceled 30 days out. Rip off. Lost the entire amount. I would recommend Booking.com cause I never had this problem with them and we travel a lot.

When we made the reservations for this hotel "Smart Live Oak Uptown Downtown in Dallas Texas" we were upset and clouded because my mother-in-law passed away, we were flying out from CA to Texas, we didn't realize until a couple days later that we were staying with relatives, the hotel amount was $748.44!!! We contacted Expedia to cancel our hotel reservations. We got an email later, stating they are not going to refund our money! We tried everything to get our money back!!! We are grieving over the death of our mother while trying to get our money back! That is so unfair!!! WARNING. DO NOT MAKE TRAVEL PLANS WITH EXPEDIA AND SMART LIVE OAK UPTOWN DOWNTOWN IN DALLAS TEXAS!!!

I rented a vehicle through Expedia for Cancun, Mexico. According to the car rental in Mexico (Europcar), Expedia knows that their insurance doesn't cover you in Mexico. So I was charged an additional $210, instead of the original amount Expedia had advertised which was the amount of 105.00. My total cost was 315 for renting a car for 4 days. I wouldn't even pay that here (Cal). Expedia advertised the vehicle for $7 a day for 4 days plus ins. Sounds great, right? Expect to pay 3x that amount.

We booked a hotel through Expedia that said it was 27 miles from our location we wanted to visit. When we arrived we found out it was five hours from where we wanted to visit. It was 27 miles if you are a mountain goat and can go over mountains where there is no road. Contacted Expedia, told them about their error on their website and they said they see nothing wrong with their website ad. Sent them pictures of the ad that shows 27 miles away and still the answer came back there was nothing wrong with the information on their website. We had to forfeit two nights in order to stay at our desired destination. They would do nothing to help us. To me this is false advertising.

I booked a hotel through Expedia for future dates of travel the 25-26 a month away and they booked it for the 25-26 of the current month. We called them because we had received a "review your stay" email when we were not scheduled to stay for another month. After many phone calls and emails of them supposedly going back and forth with the hotel for the refund they told us the hotel was not going to refund us and there was nothing they could do. I told them multiple times that this was THEIR error not the hotel's, we booked through Expedia. We will be contesting the charges through our bank and will never go through them again!

I reserved a car for 7 days in December. My granddaughter passed away and we had to go a week earlier than our planned trip. The original reservation was to pick up in New Orleans. Just changing the pick up location to Baton Rouge they wanted to more than double the total price! Ridiculous! I logged in to Travelocity, got a new reservation, added an extra day, paying less than I was going to for the original reservation.

If you prefer to not have your already very expensive flight itinerary to South America (Bos, MA -> BH, Brazil) that have been reserved and paid for adjusted less than a month in advance of your trip with 3 impressively lacking and less-than-ideal options provided for you to choose from, which for me included: 1. extending your layover by 4 hours on the 3rd leg of your trip so that your total traveling time exceeds 24 hours, 2. sleeping at the airport overnight and catching a flight the next morning and guaranteeing you will have spent 36+ hours flying and/or waiting for flights.

Detailed info below, but to summarize: We cancelled hotel 19 DAYS in advance. Expedia didn't inform the hotel. The hotel charged us. Expedia won’t do anything to make it right. We booked a hotel room through Expedia. Unable to make the trip, we logged into Expedia and cancelled the hotel 19 DAYS IN ADVANCE (much more than the required 24 hours). Expedia failed to relay our cancellation to the hotel and we were charged for the room. After several phone calls and detailed emails - where we included a copy of our CANCELLATION CONFIRMATION FROM EXPEDIA - Expedia says there's nothing they can do. The hotel is in their right to keep our deposit because they were not notified of the cancellation. Expedia refuses to even give us a credit to use towards another reservation in the future. Hugely disappointed. You may want to seriously consider another travel site for your bookings.

I bought a ticket through Expedia.com as they advertise the 24 hours cancellation policy, that it is also part of the aviation regulations in the USA. Before the 24 hour I tried to cancel the flight but the website didn't allow me. I called them to cancel but they said that they can't cancel because they have a different arrangement with Air Asia. And they derived me to them (as if it was not their problem anymore). And of course Air Asia also said that once it is booked no refunds are possible. I bought the ticket through Expedia so I believe that they should honor their free 24 hour cancellation policy. And if they can't have it with some airlines, they should not work with them or at least specify them very clearly while people are making the booking so they don't end up losing their money for nothing. Expedia I believe it is not ethically performing businesses.

Booked a flight on Expedia and bought the travel protection plan. Had a change in plans so I called Expedia to cancel the flight and they told me I couldn't. They said the protection plan didn't apply to this flight. Are you kidding me. As far as I'm concerned that is fraud. Cost me $153.00 but I will get the last laugh. Canceled my credit card and will never buy anything from them again.

My flight was canceled and they did not cancel my reservation at the hotel and so far they have not pronounced on returning my money. It's not my fault the flight was canceled, they have to return my money because it was a high amount, I send a message and the ex-post does not respond.

I had to pay for another ticket with the correct name. I lost $376.40. I will never use Expedia again. All this money wasted and I was on the phone for hours and Expedia could not finish the new purchase and I had to go online and repurchase. So ridiculous.

I will never book on Expedia again. After using it for years, I realize it doesn't make any sense not to deal directly with the airlines. You spend loads of time on hold for anything you need while they go to the airlines. You might as well do it directly. Very frustrating and a complete waste of time.

Book with a price of 16 per night for a hotel room but when they did a fare calculation, they put it as 21 per night. Super secretive with their pricing mechanism and a lot of click bait. Watch out before paying the final price as they have tons of hidden fees.

Please save yourself time and money, DO NOT use this website for your travel needs. I booked a flight for my senior citizen mother, bought insurance on the flight because she does have some health issues. Unfortunately she became ill and I had to cancel the flight, I was told that the insurance didn't cover the flight. First why would Expedia sell insurance on flights that are not covered. This is fraud! Why would I pay money for a service that I could not use. They need to be held accountable and put out of business. They should be sued for scamming people out of money.

I'm done with this company and so should you. The worst customer service I have received from any company and my complaint was escalated to their corporate office. They say you can cancel tickets with 24 hours on their website but you can't. They mislead me as the airline name listed on their website for the expensive tickets I bought were actually with another low cost carrier (I paid twice as much to buy the same budget tickets covered by another airline name). I spend 5 hours on the phone over two days talking to different people, supervisors and their corporate managers and they would not cancel the flights.

I was trying to purchase tickets at a decent price for my parents' trip to Alaska. Got to the payment section and first got a notification that the price increased, fine an extra $100. I can live with that. Then, it said there was a problem with my credit card. No there wasn't. They withdrew the amount from my card but I didn't have tickets. I called customer service and was told they have a glitch in the system that takes money out if the seats are not available. They know about the glitch but no plans to fix it. So now I have over $1200 held hostage till after the holiday weekend. Yes, I will get my money back but it will be four more days.

I booked two flights from Seattle to Hong Kong and canceled the flights after 16 hours. On the Expedia platform was written that I will get 100% refund if I cancel within 24 hours. I called the customer service 16 hours later to cancel my booking and I expected a full refund. At the phone an Expedia employee told me that only 100$ will be refunded because the date changed! I couldn't believe what he was saying, and I tried to make him clear that the cancellation must be within 24h and does not matter the date (or at least they don’t write it on the website and even the booking confirmation does not mention anything). Arrogantly he said, 100$ or nothing.

They put the wrong name on my flight using a name that does not exist and then tried to blame me and forced my wife to buy an entirely new ticket where I had to book the next day. DO NOT USE THIS ORGANIZATION.

I am finished with these scammers. All good if you don’t have to change your plans. If you do... you are screwed. Totally inept staff in follow up and booking. I have used EXPEDIA for over 10 years. No more. Doesn’t make sense. I employed anyone who wants to hold on to their hard earned money. Use the sight to search. Book your reservations with the Airline, Hotel, Car Rental agency direct. It’s only a matter of time that you will be screwed!!!

STOP! Don’t waste your time or money with Expedia! You will get neither back due to poorly mismanaged customer service and follow through, even if dealing with company’s leadership team like Mr. **! I had to cancel a flight due to a hurricane ravaged location. Upon trying to use my remaining funds to book a new flight I dealt with over 3 different representatives who couldn’t seem to help me despite the email I received stating the process was as easy as A. B. C.

Had a flight scheduled today with my daughter that I changed to the following day using their mobile app. Paid for the new flight and the following day received an email stating my return flight was cancelled. Called Expedia and they tell me that I will have to pay for a new return flight even though I clicked “change” on the app and paid for the new departure flight. Expedia, you just lost a lot of money, as I planned to always use y’all for all my flights and hotels. Piss poor service and not worth the hassle or stress. Scam artists.

I had to cancel a ticket at last minute due to a closing on my house not going thru, so they kept my money and stated I could use it on another flight. Three weeks later I purchased that flight again and I didn't see the credit on my charge card. I called them and after getting jerked around with double talk for around 30 minutes, I asked for a supervisor and all she stated is that credit is still good for a year, not wanting to hear I just bought this ticket 2 days ago and the only choice I had was to put my credit card in.

Purchased traveler’s insurance through Expedia. Needed to cancel my ticket and Expedia would not honor my refund. It clearly states in my traveler’s insurance policy which was offered by Expedia that I would receive “100% of my trip cost” if needed to cancel. Expedia refuses to honor their insurance policy and has been trying to pawn me off to a third party to possibly collect my money. Total scam. Buyer beware. I will never book with Expedia again.

I made a critical mistake in booking a trip to the bike Rally in Sturgis. I booked early in the year and through Expedia for the event which was two be held in August 2018. In March, I found I had a serious conflict and would not be able to go. Therefore, in March I started the process of canceling and trying to get a refund, I had paid for the trip in full. I had booked the trip through Expedia. They handled all the reservations. Here was my unsuccessful, stressful, fruitless and arduous journey:

When I emailed my concern to Expedia, they responded: “Based on research, no error was found on our site and reservation was booked based on preferences selected. Therefore, Expedia regrets to inform you that your exchange request without any fee has been denied.”

I made the reservation of a car to use in the Dominican Republic and they offered me an insurance that that country does not exist. They charged me the insurance and I could not use it. When I make the claim, they send me a form where I have to give information about a crash that I did not have because the service does not use it. No one knows how to solve my problem, which is very simple... That they give me back the money they charged me for a service they did not give me.

Horrible service. They sell you airfares and do not disclose you need to pay for baggage on Air Europa until you get to the airport and they charge you $150.00 US Dollars! No Baggage included in the fare. Horrible service, second time it happens, this does not happen with Orbitz!

I booked a flight thru Expedia to Mexico 4 months in advance for my trip. I found out that at some point the airline or Expedia (hard to tell) that I was going to fly with, somehow changed the flight information that would have put me on a 24 hour trip that should have only taken 10 hours. So I called Expedia to cancel my original trip and re-book. BIG MISTAKE! I was on the phone for 2.5 hours (mostly on hold) while they canceled my original trip. I was told I would receive a refund within 4-8 weeks and that my original flight was canceled. So I re-booked the flight with a better flight schedule.

I canceled refundable flights on Sept 11. I was told I would need to wait 8 weeks for a refund. I contacted Expedia at 7 weeks because that seemed a long time for a refund, but no one would speak to me. I was told to wait the 8 weeks. Exactly 8 weeks later, Nov 6, I contacted them again because I had not been refunded. I was told that my request would be passed along to a "special" department. I was notified on Nov 7 that my refund had been processed. I made numerous attempts to contact them and ask why the refund wasn't processed in Sept but no one would answer me. Today I was sent an email that stated that they were too busy to help me in a timely manner so not to expect correspondence from them. Terrible company, will never use them again.

I booked a flight for my wife and myself through Expedia to attend her nephew's wedding. When we got the email confirm, I did not check it - I felt there was no need since everything was done electronically. However, when my wife checked the email a few days later, she noted that Expedia recorded her first name as Mark, which is my first name. I made the reservations on our iMac, which has our names available for automatic entry - I just typed the first letter of her first name and her full name was automatically populated - I watched it do so. How her first name ended up as my first name on the reservation is a mystery.

I was buying a round ticket for my son from Houston to visit me in London. As I was not sure about his return date (was depending on university schedule) I was glad when the site offered me to buy travel insurance to be able to change travel date at no additional fee. I paid for it US $103. When it came to changing the return date, I was told that I have a restricted ticket to which insurance cannot apply! Nobody could answer my simple question: "Why you offered and sold insurance for the ticket which is not eligible for insurance?!" There can be only one answer - in hope that I will never try to use it...

We stayed in Punta Cana for 8 nights at the Excellence resort. We booked and paid for ground transportation with Blue Travel Partner Services. The shuttle from the airport was ok, but they NEVER showed up for our return trip. We had checked in 3 times with “Jamie” (the Expedia agent at the resort) to confirm our transportation. The day we left Jamie reassured us the shuttle would be there at 10 am. Then at 10:15 he changed and said 10:40. Then he left the resort.

If I could give 0 zero stars, I would. Absolutely no help was given. Only excuses as to why they would not take the blame for their own mistakes. Just in case you might wonder why I will NEVER use this service again: On October 14, 2018, I booked a multicity trip on the website. Well after the 24-hour cancellation window, I received a message saying that my flight time had changed. When I got a chance to look at it, I realized that my outbound flight was one day AFTER my connecting flights. I called customer service to resolve this issue and spent over an hour trying to change my flight. While the agent was on hold with the original airline, I expressed interest in changing airlines because I did not want this to happen again.

Rented a car supposedly “out of business hours” via Expedia from Hertz. My initial complaint was that when I booked through Expedia to begin with it said NOTHING about a fee for picking up the car early. The out of hours fee was not a part of the original booking, or the rental agreement. How could I have known about the fee until after the final invoice was sent to me? It does not seem fair that I had no information about it until the car was returned!!!

Make sure to read the (several) pages of small print before wasting your money on flight cancellation insurance. I purchased flight insurance for my 80 year old father just because we weren't sure he could make the trip. He couldn't, and the Expedia rep advised they couldn't cancel the ticket because "we got such an incredible deal." He then went on to explain that I would have to file a claim for reimbursement with the flight insurance. Guess what? You need to be basically dead, have your house become uninhabitable due to a natural disaster, blah blah blah. In short, this multi-year Expedia member will now be looking elsewhere for travel assistance.

I have been using Expedia to book all inclusive vacations for many years without issue. Today I searched to book a vacation to Mexico and every result in the search showed a discount of between 50-60%, however, when selecting a vacation and getting to the confirmation page the price jumped approx 2.5 times. I tried various vacations and this happened every time. I contacted Expedia and they asked me to clear cache, restart my browser etc which I did and I got the same result. Expedia then passed the buck to say that they are just a travel agent and not responsible for pricing, which I do agree with, but they are using a bait and switch tactic to show one price and trying to trick people into booking at a higher price. They could easily develop their search page to pull live price. They also wouldn’t honour the price they presented. Shameful behaviour.

Do not use Expedia for car rental services! Twice we have used them to rent a cars going to Florida and both times we have had very bad experiences. The first rental car was supposed to be a midsize car we were given a tiny Nissan verse. It had crank windows and a basic AM FM radio and that is it. Just a week ago we attempted to do it one more time and it was even worse. We had them booked us for the wrong time to pick up her car so when we got to the car rental place they had canceled our reservation.

BEWARE. YOU MAY NOT GET WHAT YOU RESERVE. I booked a hotel for 2 nights for smoking-king room. A day after checking out, I was reviewed my cc transactions only to see additional $150 charged. I inquired about the transaction only to find out I was given a nonsmoking room. The hotel did not give what was reserved and did not communicate anything to me. The hotel claims the reservation was for a nonsmoking room, but reservation states otherwise.

We booked a package of Flights+hotel for 26 nights including breakfast in Cambodia 1st-27th November 2018. On 2nd November, We arrived there only to find that the hotel we booked and paid was not in business anymore. It was sold and demolished. We checked into another hotel. It was so hard for us as this one did not have a restaurant as the one we booked. We tried to contact Expedia from Facebook, they insisted that we had to have a phone number for them to call us before they can assist us with anything. Eventually we found a gentleman who let us to use his phone. Expedia put us on hold forever and did not provide any help. Every one hour, the phone would cut off, due to international call, I guess. And nobody called us anymore.

Unfreakinbelievable... had I thought to look up reviews on Expedia beforehand, I would have simply done the footwork myself and booked a flight with the airline directly. I agree with many posters, Expedia DOES NOT CARE!!! I purchased a round-trip flight from Orange County to Las Vegas as a birthday gift for my best friend. Yesterday [eight days before the flight], I was informed that my best friend died in his sleep. While still trying to get my mind around my friend's sudden and unexpected passing, Expedia made things extra hard on me by giving me the runaround in my attempt to cancel the flight and receive credit and/or book a new flight to California so I could help the family and attend the funeral.

I booked a mid-size SUV with Expedia prior to our trip to Hawaii. When we got there for vehicle pick up, they had no mid size SUV in stock and were only gonna give us a compact vehicle. Traveling with children, stroller, car seat and suitcases this was not an option for us. Had to pay an extra 200$ US to get an upgrade for a vehicle that we would fit in. When I informed Expedia they said I should have called at the time of pick up. I tried to explain I had 20 people in line behind me and no cell phone as I was in another country, this is the excuse they gave me. Unreliable website!!! Vehicle company told us they had very few SUVs in their fleet but Expedia doesn't take that in consideration. You think you are booking something but it is really upon availability.

We made a booking for an apartment with Expedia and paid in full at the time of booking and received confirmation of our booking. Eight months after booking we received an email informing us that we were charged the incorrect price and would have to pay several thousand dollars to keep the booking or else it would be canceled. This came from an unprofessional looking email account and so we rang Expedia and they informed us that this was a scam. Over the coming few months we continued to get emails saying we had been charged the incorrect price yet when we called Expedia they confirmed this was a scam.

I rented a car through Expedia which was then through Budget to pick up in Nice, France. I purchased a 99$ damage protection plan which was supposed to cover pretty much everything. That was the down payment and then upon arrival I was supposed to pay another $172 and that was it. Upon arriving, I learn that that “protection plan” actually means nothing and it’s basically just a scam. They deal with it basically hundreds of times a day. So I then ended up paying $485 in total for a car which I only planned to spend in total of $271 for because of all the extra insurance I had to put on it through Budget. I have been fighting with them to get my money back even showing them my receipt which says their plan was NOT accepted and they still deny me repeatedly. NEVER USE EXPEDIA. THEY ARE LIARS. I am so furious.

I fell for the "point" system with Expedia thinking that if I kept booking with them that I could rack up points and get some free flights or hotels or something because I travel frequently. I have had nothing but problems with Expedia since day 1! Yesterday I tried booking 3 flights through the app that would have been a total of 1400.00. The booking would not go through. It kept saying that there was an error with my card. So no reservations or itineraries were made at all. Today I find that my account has been charged 3 times for the flights that I was trying to purchase.

I cancelled my reservation for a room and upgraded but got charged for two rooms. Never deal with these people. At the very least there should be a notification of double billing. No - the system just cancelled the reservation and came back and billed me when I upgraded to a better room.

I booked a room, thru Expedia, for 12/31/2018-01/01/2019 at the Best Western in Palm Beach Gardens, FL. Somehow the dates were changed to 11/02/2018-11/03/2018. When I received the confirmation and noticed the mistake I emailed Expedia. They said they would contact the hotel. The hotel claims they were not notified and I was listed as a no show and would not receive a refund. I'm sure Expedia was compensated for their booking and the hotel received their share of my room fee. Don't do business with Expedia or Best Western hotels.

Check out didn't clearly show total taxes and fees until after agreeing to pay! The company (RedAwning) would give no refunds. So, for a $200, two night stay, we were hit with $365 in "taxes and fees" - More than the cost of the room! We were tricked into thinking we were getting a good rate! I called Expedia, they would not help me in any way!

Ref number **. Have lodged a complaint both with CarTrawler and Expedia and from over a month both companies dodging regarding refund. Anyone using Expedia for car booking please be aware that your information and credit card details get compromised to a third party CARTRAWLER. The rental booked with Expedia, supplier was Sixt. The rental did not happen as the car company did not accept license issued in Tamil Nadu India.

This agency will try to rip off every single penny out of your pocket. I had terrible experience booking flight and car rental in Europe. My British Airways flight was canceled from Denver to London due to faulty part on the airplane. I was traveling to visit my very ill grandpa. Expedia told me that the only flight available is 4 days later, and that I will have to wait, unless I want to pay double price for the sooner flight, I agreed at that point.

Planning a weekend vacation for an 85-year grandmother. She walks with a cane, so the location was everything. She wanted to look out at the beach and ocean in hopes of seeing the Dolphins playing. I contacted the website by phone for assistance in getting the rooms. I request two rooms oceanfront and one to be a handicap accessible. I was told the rooms were everything I requested. I paid for the rooms in full to guarantee reservations. On arrival and check in, the nightmare began.

We booked rooms for ourselves and two other couples for the three days of Merlefest 2019 a year in advance. Six months later we discovered that we actually did NOT have rooms -- through direct contact with the hotel. Expedia had booked rooms without ever confirming that they were actually available!! At this point, there are NO other rooms available for Merlefest within twenty five miles. Expedia doesn't seem to care, won't do anything about it, and will not provide compensation. Our plans for Merlefest 2019 are ruined if there is nowhere to stay. We have cancelled our trip. Expedia is doomed if people cannot trust it to actually make real reservations. I will not be using the service again.

Someone from Expedia used my visa debit card that I had saved on my Expedia account, to purchase 4 tickets for 3 people I don't know including one for myself, how disgusting and disappointing. Expedia is the worse and I'll never use their services again!!! Here's the story. I booked a ticket through Expedia on the 13th of February 2018 which departed on February 22, 2018 going to Antigua with Caribbean Airlines, I got confirmation of the flight details and all was good until now. I recently got details of a reservation that was booked on the same day that my reservation for Antigua was booked, however I didn't receive any form of email or notification that this reservation even exited or was booked until now October 2018.

Yep, you read that correctly! No joke. My credit card is completely maxed out right now thanks to Expedia and their sorry excuse for a website. And no, I didn't click the wrong button. Here's the story. I was booking a flight to Hong Kong and every time I tried to complete the booking the website would say the booking didn't go through, try again in a moment. Ok, well, I did this multiple times and got the same message each time. Eventually the website said the credit card was declined. Weird... the card has a huge limit. I called the credit card company and they said there were 6 plane tickets purchased to Hong Kong!!! What??? Seriously??? I looked and I had no confirmation email that the tickets were purchased! The credit card company said the card was maxed out!

Zero stars would be the choice. I do not believe the following is an Expedia-specific problem or issue, but more probably equally applies to many if not all travel bookings resellers. Expedia accepted a hotel booking for travel to a college town on Parents Weekend, and also a home football weekend. The room was listed as available to book, so I did so. I also prepaid, a half year in advance, not to take a chance on any misunderstanding or snafu given the business of the weekend in question, locally. At the time of booking, I had plenty of hotel choices (I booked at a major chain), room choices, and choices in terms of how I booked. Expedia had been my go-to for many such trips and I had not previously felt poorly served.

When I rented a car through Expedia, the booking indicated the total cost at the Florence airport location would be 241.62 Euros at pickup, to include taxes and fees. I knew I would be seeking a car with a GPS and called the car rental company (Dollar) and was told this would be an additional 120 Euros for 6 days, for a new total of 361.62 Euros (my math). Yet my bill from Hertz was 414.37 Euros ($478.23 on my credit card). I requested no other extras. So the cost was much more (52.75 Euros) than indicated at the time of reservation.

I wanted to travel from Dallas Tx to Augusta Maine. I GOOGLED "flight from Dallas tx to Augusta Maine". Expedia site pops up on top - offering flights Dallas to Augusta. The sites popping up 2nd and third offer flights Dallas TX to Augusta Maine. I clicked on Expedia - assuming flight was Augusta MAINE but no. It took me to Augusta GEORGIA. I BELIEVE Expedia KNOWS about of this problem and INTENTIONALLY allow confusing and misleading booking.

So I book a hotel stay with Expedia for a hotel in Saipan and pay in advance. The hotel loses power and has no water due to a typhoon striking the island. I communicate with the hotel using Expedia's website only and have an email, on Expedia messaging tool, saying I can obtain a refund from Expedia since they cannot accommodate my stay. When I contact Expedia as the hotel told me to in order to cancel, they say they are unable to see the emails on their site and cannot provide a refund. Even after sending them a copy of the email on their website, I am told they cannot refund since "someone" at the hotel told them I have to arrange other dates...no refund. Bottom line, stay away from Expedia and do not bother using their messaging tool as a way to cover yourself. I am filing dispute with credit card company but have never seen such a blatant rip-off of money and I have been travelling for decades.

Expedia first made a mistake with my name and it took me 3 or 4 telephone calls until I finally had my name changed to the correct way it should read. Expedia sent me confirmation of my flight saying "no need to confirm with the airlines, all is book and confirmed." When I arrived at the airport for my return trip home AA would not allow me on the plane as they said I did not have a reservation to return on the day stated on the Expedia itinerary and reservation. I had to pay almost $300 to return home on the day stated on my itinerary that Expedia sent as it did not coincide with the airlines. Expedia refused to refund me the money for their error. Expedia's excuse for not crediting me back the money I had to pay was that the booking was for another day They took no responsibility for the error they made.

Booked a trip to PR in March for wife and I. Later used the cancellation insurance to cancel the trip, then learned that the airlines don't reimburse for cancelled trips. Only issue partial (60%) vouchers to be used within the calendar year. Now that I want to use the vouchers they seem to have no record of them and ask for an itinerary # like they have no record of the trip. Money wasted on airline and insurance. Expedia is fake news.

Expedia gave me a price of $90 for a 4 day rental for Economy Car rental at Ft. Lauderdale airport. Price included “all mandatory fees”. Economy Car Rental wouldn’t honor the Expedia reservation rate and charged an additional $55.26 because we are insured “Florida residents”.

I have just had the worst first experience with this website. I reached the destination and was given to understand from the hotel that I booked through Expedia (and received a confirmation mail from) that there wasn’t any booking with my name at all. I was assured relocation of the hotel as per same category or higher but what I was eventually given to stay, was not up to my expectation.

In September I stayed at Ringhotel Adler in Germany, which I booked via Expedia. My experience with their front desk and room was less than stellar. I wrote a fair and accurate 3-star review describing the dinged and dented room, the loud garage directly under my room, and uncomfortable sleeping arrangement, as well as a rather unhelpful front desk member... Nothing major - just leaving a review once I returned back to the States about 10 days later. Expedia approved and posted my review. Several days after my review was posted the hotel claimed I damaged the room (almost two weeks after having left the country!). I suspect it was in retaliation for my review. I had pictures of the dented and dinged room and said I would fight this nonsense. I contacted my credit card and Expedia. Both said it was unreasonable the hotel would claim damages so many days after my departure.

We booked a flight in March to leave in August and they gave us the original flight notification. Expedia never notified us about a flight change in August so we arrive on original notification from Expedia.

My wife and I booked a flight, car rental and hotel with Expedia from Maui to Molokai. All went fine until our return flight. My reservation had a return flight at noon, but the airlines said my reservation was at 10:30 and I was a no show. Not wanting to be stranded, I called the airlines direct and booked a flight for an additional $200. I telephoned Expedia when we returned to Maui for an explanation. After they reviewed my file I was told that the flight had been canceled. They would contact the airline to determine what had happened and a manager would contact me within 24 hours. It has now been over 3 days.

Was in Philadelphia for weekend and wanted to do something unique before leaving. Searched and found the observation deck at 1 Liberty Place. Checked times (open 10 AM to 8 PM, October 1 to March 11). Bought tickets so when we got there we would be able to go right in. Got to 1 Liberty Place and there was a sign on the door stating hours had changed on Sunday 10/21 to 2 PM to 8 PM due to maintenance. Sent email to Expedia after seeing this and sent them a picture of the notice requesting a refund. 2 days later (Tuesday), they send an email saying "due to their policy in relation to your reason in requesting a refund for your reservation, they have denied your request". What a crock of **. This is poor customer service and I will continue to NOT RECOMMEND Expedia for any services going forward.

I booked a tour to "Stone Island" through "Expedia" with "Playa Sol tours" in June 2018 for my cruise to Mazatlan on Oct 2018 for my group of 6 people. Playa Sol was going to pick us up at the CID Marina hotel. But when we arrived at the marina in Mazatlan I spoke to a hotel representative from el CID Resorts. I asked him how far is CID marina from the cruise port and he pointed on the map all the way on the opposite side and said about 30 minutes and Stone Island is only 5 minutes away from us. "Are you sure that is the place," she asked.

I was not only overcharged and they would not price match, but they refused to honor a cruise voucher that they emailed me for excursions. I tried to use Expedia instead of the cruise line and I will NEVER do that again. Save yourself some headache and money and book with cruise line directly.

Needed a name correction to fix one letter on my reservation. Took over an hour and 10 minutes, but when I asked to speak to Cristian’s supervisor, I got the email confirmation in one minute. Waste of time. And when I gave them my number to speak to that supervisor, never got a call. Will never be using them again. STAY AWAY.

Got suckered into their “bait and switch tactics”. When attempting to book flights that have been priced the same for weeks, suddenly prices raised by hundreds of dollars or flights were suddenly booked solid at that price. Wtf? Why don’t the prices suddenly drop last minute? Lol? These sites are not to be trusted. Use a reputable travel agent.

I booked a room for a family member. She was denied the room without paying a $100.00 deposit. I was not allowed to resolve the issue over the phone. I was charged for the room we were not allowed to occupy.

I had a very stressing problem: overbooking and no car available when I arrived at the office. I need to pay almost double for another company and to have my car delayed as well. The only thing Expedia could do for me was cancel and refund. It was a stressing situation with no real solution, just problems. They were renting my car with a company called easirent.ie.

I booked an airport transfer through Expedia from Barcelona airport to the Mandarin Oriental for my family of eight. When we finally got through customs to the meeting point the representative told us there were no more shuttles available for the day. I was shocked and told her I had prepaid and showed her our voucher. She just ignored me and said I would have to take it up with the office. I was so upset as was the rest of the family. We finally took a taxi. When I returned home I contacted Expedia about the issue.

I have purchased an airline ticket through Expedia. The ticket was full price and flexible. Once I wanted to make changes on the ticket, it became an ordeal from hell and I ended up spending more than 2 hours on the phone with Expedia agents. To make a long story short: Had I bought the VERY SAME ticket directly from the airline, I could have changed/canceled it with a minor penalty. With Expedia, I could change/cancel the ticket and ended up losing the money. More: when I purchased the ticket Expedia managed to charge me $35 + $2 for all sort of insurances I didn’t buy and didn’t want. Again, 2 hours on the phone to get a refund (hope I’ll actually get it). Expedia deceives customers and engages in what I consider fraudulent corporate behavior. Stay away!

So I recently booked a flight with United Airline through Expedia.com. I've booked with them before and also know that if I cancel my reservation I will not get a refund back. Expedia offered cancellation plan for my trip and state that in event where I can't take the flight I will be able to cancel for a refund. So I thought if I paid for Cancellation Plan I can have a way to insured if I won't make the flight. But when I actually tried to cancel my trip Expedia told me that there 's nothing I can do. I will just lose my money and reservation.

They mixed up my first name with my last name and merged some parts that should not have been merged, so my traveling documents were not matched with my booking... When I called them to fix it, they did not care and kept telling me everything is correct in their end, I don't understand at which end the problem raised... me? I mean I do not know my name!!

Made a reservation for Mexico on Expedia... checked their pricing 7 days later and the prices had gone down $300.00. Called Expedia and they would not refund the difference. To add insult to injury, Southwest fares were $700 less expensive... Yup... Won't use Expedia again or Delta. Tired of airlines price gouging. I use to work for them and I know what they can/can't will/won't do. With United I had a trainer say that they make so much money off of baggage fees (on top of everything else) they will never go back to no fees.

On my confirmation email, it states "Delta and most other airlines will charge a C$150-C$200 non-negotiable fee for changes or cancellations to each traveller." I phoned the number provided on the same web page to discuss the issue. This took 1 hour, which was spent on hold for most of the time. The above information is written in such a way to deviate from what is actually happening. What it should say is, Delta will charge an 'additional' $200, on top of what you have already paid, to get have a credit for a flight to be used within 1 year, and also subject to it having to be used on the same passenger, and also subject to change in prices as well.

Made flight reservations online for a 6:10 am flight connecting to another flight to get us home to NYC at 4 pm. Got up at 2:30 am, were driven to the airport by the hotel shuttle and found that we were switched to a 3:44 pm flight and our transaction was "nonrefundable". I had thought I made plans weeks before for the flight at a price of $219 each. It never showed up and it's possible I never hit the final button - not sure. The flight we booked eventually was $719 for 2 tickets and they insisted that this BARGAIN fare was nonrefundable. Reported this immediately to AMEX and hope they will not pay this bill. We did not use the flight. Got much better service directly with another airline right at the airport. Do not use Expedia. Watch who you book with. Sometimes it's hard to tell you are using one of these services and not the actual airline.

Booked a hotel with them online, and accidentally entered the wrong dates. I immediately called and tried to correct the dates. They charged over $50.00 to make the "change", when we arrived the hotel was basically empty. Would have been much cheaper to call the hotel direct. Do not use Expedia, they will rip you off.

Made and paid 80.43 for a nonrefundable hotel reservation on Expedia. When I got the receipt from the hotel, it was for 68.36. Expedia would not refund me the difference. In this case, it would have been cheaper for me to just reserve with the hotel. I will never again use Expedia.

Frank is a great Expedia representative. What a excellent service he provided me over the phone. He should be reconsidered as a good employee. I would keep giving my business to Expedia just because of having perfect employees in their company help the customer with so much patience. 100 out of 100 to FRANK?

They lied to me and would not return my money after I had to cancel because of it. Will never use them again for anything. Not trustworthy. The four people I talked to was very rude and kept on giving me the runaround. None of them even apologize for the wrongdoing on their part. Disrespectful!

We had planned a trip to Quebec City, Canada. The website offered multiple Airlines to complete our flight. We made reservations and paid for 3 connecting flights. On that day, we checked in with Delta. All flights were confirmed. She proceeded to print out all 3 boarding passes but couldn't get the last one because "it was too early to print". After taking our first flight, we tried to print out our last boarding pass to Quebec City to find out our next 2 connecting flights were deleted. WestJet was helpful but only to a point since they couldn't get us that 3rd connecting flight. Our lesson learned: Do not book through Expedia. They don't notify you if there's a change in your flight plan. They don't find an alternative for you. You find out on your trip and are left without any resources. Best not to go through any 3rd party discount websites but book directly to the airline or hotel yourself.

What a terrible experience we had using Expedia. We booked a flight to Florida and because of the deadly hurricane Michael, we decided to cancel. Expedia refused to reimburse us! Our friends, who booked directly with Delta and JetBlue, got their money back. We didn’t. Can you imagine? This hurricane killed six people and left a trail of devastation! How can a company make money on this? It’s just outrageous. We were loyal customers until now. I’ll NEVER use Expedia again and neither should you!

I booked a flight for my wife and I to visit Mexico City 5 months ahead of time. So far my flight has been cancelled 3 times. Each time I received a generic email regarding my flight status. It's tough to notice an important email from the hundreds of Expedia emails. Each time I called it took over an hour to find a new flight. This time was very different, Expedia wanted to refund my money and asked me to find my own flight elsewhere. This is now 3 weeks away from my planned vacation. All flights are now $200.00 more expensive. Expedia would not find another flight for me. They held my money for 5 months at gave it back to me. DO NOT USE EXPEDIA, they are just a middle man. You need to book flights DIRECTLY with the airline. Please share this comment with ALL OF YOUR FAMILY AND FRIENDS. We need to put EXPEDIA OUT OF BUSINESS, TERRIBLE SERVICE!!!

We booked a flight on Expedia Korea in the morning & needed to cancel. Was told we had 24 hr to cancel without penalty. Tried multiple times to cancel online, but website wasn't working. Called multiple times & was told website was inaccessible at the current time and to call back. One representative finally told us to call airline directly to cancel and we did. Airline (American Airline) canceled flight and said there was no penalty since it was within 24 hr window. However, 2 days later our reservation is still showing as active on Expedia website & no cancellation emails or refund has been received.

Before you decide to book anything with Expedia please read this. I recently booked a room at a hotel. The reservation was supposed to be for a future date but after payment I received the itinerary. It was for the day I made the booking which was impossible for me to stay at that hotel since I am in a different country (ie: booking planned for 24 - 27 October and itinerary received 5-6 October). After many calls and many hours on the phone with them 7 days later the issue could still not be resolved so please I urge anyone to rethink booking through Expedia. Their service is very very bad.

I attempted to book a flight through Expedia online today. After choosing my flight, and filling in the necessary data including my payment information, the total payment was 519.00. I selected BOOK NOW and the site informed me that there was an issue. I was given NO booking number OR email verifying my purchase. I went online to my bank and found that United Airlines has charges pending for 739.60!!! Expedia says they have no idea what the problem is but did they did acknowledge that I have NO booking number, NO tickets, nothing but a bunch of overcharges pending in my bank account. They said because I have no tickets or booking number, there's nothing they can do. I'm not a happy customer!!!

I contacted numerous hotels in Myrtle Beach, SC for an overnight stay during Fall Bikers Rally, October 5-7, 2018. Unfortunately most hotels were booked solid and some were still closed due to Hurricane Florence, making it nearly impossible to find a nice hotel and difficult to reserve even low-end hotels. After spending hours searching hotel websites for availability, I tried Expedia.com. I was able to book a room at a Super 8, a hotel I would never consider under normal circumstances. I reserved a room for one night.

Wanted to claim a refund and their refund option through their website was down for a while. No emails on their website to write to them so had to call them. IT TOOK ME 28 MINUTES OF AN INTERNATIONAL CALL TO THE US TO CANCEL 2 TICKETS!! When I asked about the balance to be credited back, the amount received in my bank account was about USD40 short of the told amount on the phone!! Will not use them again.

I booked my hotel one day before check-in on Expedia for one night and evidently when I checked out the hotel printed a receipt showing that the room rate was way less expensive than what Expedia charged me. I contacted Expedia and I was told that rates are subject to change and their price guarantee is not applicable. The lesson is that never trust Expedia that they have the best prices and apparently they don't. Also, the best price guarantee is not true since they refused to honor it for me. I'll never use Expedia again... there other sites that are way more credible.

I often book my hotels through Expedia. Recently, I also booked an international flight through Expedia (I travel internationally 3-4 times a year). Expedia confirmed my flight reservations (for 2 people)...all was good until my flight schedule was canceled and I RECEIVED NO NOTIFICATION WHATSOEVER from either Expedia or the airline. Because I was trying to get my dad to fly with me on the same flight, he discovered that the flight number I gave him DIDN'T EXIST! It was because of this that I came to know my international flight was canceled!! And, it turns out...I had to call Expedia to book new flights!! What would have happened if we didn't accidentally find out our international flights were canceled?! By the way...for that same trip, we had booked the hotel through Expedia as well. I'm not booking anything through Expedia ever again.

If I could give Expedia zero stars, I would have done it in this case. I booked a hotel through Expedia for 7 nights. Photos of the hotel looked nice, with Wi-Fi and close to the beach. When I arrived, the hotel had no wi-fi, no internet and no phone signal. That hotel is in the middle of nowhere, very remote and the so call beach is a patch of water with little rocks. The hotel didn't even have a phone or tv in the bedroom. The bathroom liked water into the bedroom... So many issue to describe. I ended up moving out after the third night and Expedia refuses to give me a refund. I will never use Expedia ever again and will not recommend Expedia to anyone. Expedia clearly does not send anyone to check the hotel before advertising in their website.

Got Ripped off by Expedia. Called in to book because the price kept jumping up 40-50% when I selected the book button. Got quoted 3065, decided to book on the phone right then, because the sales agent was very aggressive with sales talk. Checked my credit card account, to see they billed me 3965 roughly. They did my transaction in USD without telling me, even though I was calling from Canada and booked my flight leaving CANADA. Booking over the phone there is no mention of currency the way it says "USD" or "CAD". When I called (10 minutes after booking) to get a refund they said it was my fault For not asking the currency. I called back so many times just trying to get them to at least match other prices online and that was just a waste of time.

On the Expedia main page I found a B&B in the right location. I saw one room left at $87 pn. I clicked on the button that says "reserve". When I checked out I was charged $160 pn. I looked back at Expedia's confirmation email and found this higher price right down at the bottom of the email in small print... out of sight of the main page that looked like it was just a confirmation of the date. The almost double price was never mentioned or shown during the payment process. On reflection one can see they put "for Expedia Rewards Members only" next to the low price. It is deceit by false communication.

Having travelled the world and had many experiences I decided to try Expedia this last week. When I spoke on the phone to Expedia they told me that there were no longer any basic rooms in the hotel that I asked for but for $30 USD more I could get a King Bed instead. I agreed but upon arrival the next day the hotel told me that the reservation that Expedia made was for the next day. When I showed them my confirmation number and print out they said they could fit me into one of their last rooms. It was not a King bed and was next to the icemaker which was noisy all night. The smoke detector in the next room was going all night and the garbage truck came at 3:05 am ten feet from my room. When I called on 4 occasions Expedia agreed that I was given the wrong room but refused to credit me the $30 that I spent for a King bed in a better area of the hotel. PLEASE Learn from my mistake and stay clear of EXPEDIA!!!

This is the worst company to deal with... They are very expensive... And they do not tell at front what the prices will be. They hide taxes and other charges from original bills... I don’t recommend them at all. This was my first and last time I use them... Doneee...

We booked a hotel thru Expedia. The room hadn’t been cleaned from the previous guests. The bed wasn’t changed. The sheets were dirty and stained dirty towels left on the bathroom floor. The sink drain taken apart and pieces left on the counter. Pictures on Expedia’s website were not even the same hotel. We didn’t stay and contacted Expedia who said we wouldn’t be charged and gave us a confirmation number, we were charged and have been chasing a refund since August. I’ve seen many similar complaints about Expedia, they are horrible. I had to give one star but they deserve nothing.

OMG...I will start by saying, I'm not sure if it was the 3rd party reservation through Expedia or the hotel. I will say the staff was great, very nice. I drove 4 hours, got to the room and they didn't have my reservation, so my child, his friend and myself had to sit out in the lobby (looking homeless) and contact Expedia. I was put on hold several times, 20 minutes or more with Expedia. After about 30-45 minutes I finally got a room. 2nd night's stay, the tub got stopped up and we had to literally pack up around midnight and move to another room. It was right next door so I was complaining as much. Got in that room and there was a big roach in the bathroom sink.

My wife made a reservation using Expedia and to my horror I found out this week that the whole transaction was done in U.S. dollars when we live in Canada and the hotel we used was in Canada. There was no warning to my wife that when she was doing the transaction the prices quoted were in U.S. dollars. When I complained I spoke with some rep based in the Philippines and there was no offer of compensation for the error. We ended up paying about double the amount that we would of paid if we had gone directly to the hotel ourselves. We will not use Expedia or Reservations/Reservations again and would not recommend it to anybody.

So I had booked 4 nights with Expedia and I needed to cancel the first 2, I spoke to a representative who kept telling me there were no rooms left, I kept telling him I HAVE A ROOM, I just need to cancel the first 2. Nope, he didn't get it, he then called the hotel and spoke to the manager and told me again, no rooms, can't help and offered to escalate me to a supervisor, now I'd already spoken to them earlier and been on the phone over an hour, and now I'm with this person over an hour. While I'm on hold, I use my cell to call the hotel and speak to the manager who said Expedia LIED about what I wanted to do, they told him I wanted new dates and a nicer hotel room!!!

I used my TD reward to book the ticket through Expedia. I tried to change the flight and Expedia keep throwing the problem to the airline or asked ridiculous charges in order to break the ticket. End up on the other day, their operator promised to send me a email within 24 hours to cancel part of the flight ticket. Nobody follow up or send me any email. I called them back 4 days after and they kept me on the phone for 95 mins to find out what was the problem and I didn’t know that it was not a toll free number and I have to pay my long distance phone bills at my cost. I called Expedia again and they not even apologize because of their poor services and said that I was the one created those problem. Wise customers, don’t even think to booked anything through Expedia or if you have any TD Reward, which affiliate with Expedia. Think twice before you book it. Good luck.

I searched for a flight from BNA to PHL and the first search result that showed up was for a different airport, TTN. I booked it so fast that I failed to realize that Expedia did not return all PHL destinations. When I realized what had happened, I immediately contacted Expedia. My call went overseas to the Philippines (I believe) and the overseas supervisor had to pass my case on to the US team after almost an hour explaining what had happened. You can read the US team's response below and my response to them (directly above). I am still waiting to hear back from Expedia after I gave them a piece of my mind. Who knew that Expedia would have given other airports that you did not request in your search!

We booked 2 nights in New York at a hotel that had free cancellation within a certain time frame. We were able to locate a cheaper hotel weeks before our stay, so we canceled this hotel. Expedia stated we would receive the refund in 5-7 business days. 2 weeks later we received an email stating we would receive 50% of the refund (one night). We checked our credit card and the payment had not yet been processed into our card yet (takes 15 days). Either way we followed up with Expedia as we were missing our other 50%. *Note: this hotel stated they would take one night's payment right away and we would have to pay for the other night when we arrive. Instead we were charged the 2 nights right away, but didn't mind because we planned to stay that amount of time.*

Both companies were incredibly feckless, You make the payment through one them but the money is took from your bank by the other one, so the PERFECT TRICK for their poppycock excuses.

I recently purchased a round trip airfare for our daughter to come home for Christmas break. As I am obviously getting old, I made the reservations on the reverse airports. My bad, but no big deal, I took out the travel insurance through Expedia. You know the one I'm talking about... protect your trip if you have to cancel. What they do NOT tell you is that in order for you to cancel, you have to be terminally ill, need an operation in your left ear with a dull instrument, 3 MM north of the Eustachian tube, then maybe you will qualify for the insurance.

I tried booking 3 tickets today using Expedia website. They charged me without issuing the ticket. When I called them they are asking me to follow up with my credit card company for the refund. Very bad experience. They even ask 3 digit security code if anybody try to book their ticket by calling Expedia customer care.

I used the Expedia website to book a round trip. I used the wrong return date. I returned to the website to correct my error well within the 24 hour airline grace period. I found my reservation and changed the return date, keeping the same airline and flight. When I received an email confirmation I thought all was well. When I received my credit card bill I saw I was being charged for two flights, the first one with the wrong return date and the corrected flight. I called Expedia customer service, worked my way through the prompts, call was dropped three times, spent 2.5 hours on the phone.

Hello everyone, I made a huge mistake that I choose to book from the site Expedia. I booked a hotel with the full payment including and the taxes which includes GST which has been charged by the Expedia. When I asked them they told me I will get a GST refund form from the Marriott itself. When I was checking out from the hotel they said, "You have to take it from Expedia and they will provide you all the details for GST as you have paid them."

I have used Expedia several times in the past without problem. On my recent trip I booked a hotel through the website. I thought I had reserved the room without paying but my credit card was charged in full for the room at the time of booking. Fine, I may have picked the wrong thing - though I usually pretty careful about it. Upon checking out of the hotel I received an email receipt with the room charges. It showed a credit from Expedia that was $265 less than what I had paid. It also showed the room rate to be less and the account balance as Zero.

Changed hotel booking from 2 nights to 1 night. Paid Expedia in advance for 2 nights and paid higher rate for free cancellation. After numerous emails and phone calls this is Expedia reply after almost 1 MONTH! "Thank you for contacting Expedia.ca regarding your hotel reservation. Kindly note that we tried to reach the hotel multiple times via phone and email to get approval for your request, but we were not able to get a response from them. We request that you contact us after few days to try to reach them again. Thank you for your understanding."

I reserved a car through Expedia (Enterprise car rental) for a two week stay in Greece. At check in I was charged a higher amount and when I questioned it, I was told that I would have to take it up with Expedia. Upon my return, I contacted them and they said the increase (over $100) was due to insurances, airport taxes, and VAT. However, my booking statement clearly shows that all of those items were included in the price quoted. They would not refund the overpayment.

As retired hotel professionals who have worked in service industry all our lives when we retired both my wife and I thought we could make some extra cash as private villa for rent owners on Koh Samui. We run a couple of properties as a small family business with small profit. It makes retirement more comfortable and we love the hospitality business, enjoying meeting new people and sharing knowledge/experiences is not a cliche to us. However I have to state my recent experiences with Expedia Thailand have left me particularly jaded about what the OTA businesses think the hospitality/service industry means.

We have used Expedia a few times but the last two times were horrible. We booked a car rental and purchased car insurance through Expedia for 21 days. Our work trip got cut short and we only needed the rental for 9 days. Apparently neither Expedia or their 3rd party insurance company TravelGuard will refund us the additional days we will not be using the car! The other time Expedia screwed us over was 9 months ago we booked a trip to Dubai, long story short the airline delayed our flight 1 day and we lost our money on hotel, booking room for the delay and the travel insurance proved to be useless! Stay away from Expedia! I will now be booking directly with the companies I plan to do business with.