Expedia Reviews

I have tried using Expedia several times now and seems like there is always an issue. I held for over an hour to cancel a flight I paid extra for to be able to cancel. They push me to another number to call telling me it's not in their hands to cancel. I told them that I would not do that. I would be canceling them since that's where I went for the reservation. They then tell me I need to pay the airlines cancellation fee of $100...??? They are a waste of time. You can get better prices going to hotel airlines car rental places directly. They are a rip off and I DO NOT EVER RECOMMEND USING THEM.

It's 9:30 pm. 2 kids asleep in the car waiting with my wife to get the hotel room, front desk lady says they don't have any rooms available. Even when not just a room but an ocean view room, the lady says the people from the hotel forgot to close the online portal and that I would have to wait until 11 pm to see if any room became available. I decided to go somewhere else so I call same night on international roaming to make sure at least I'll get my money back, lady on the phone says they are not able to get a hold of someone with authority to grant the refund. Submitted a claim and got rejected with this message: "We have advocated your case with the hotel representative, unfortunately, Park Royal Mazatlán has denied your request for a refund."

I have used Expedia many times, but will never do so again. I made an advanced hotel reservation for four hotels rooms. We were so happy to have our daughter attend the Zaim Force Academy. Our family was travelling to see her on Parents Weekend. Three days after the reservation was made, we found out she would be medically released from the Academy and we would have no Parents Weekend. We were heartsick for her crushed dreams. I called Expedia four times without any luck to ask for special consideration to cancel our reservation, made six weeks in advance of the dates. They say that the hotel did not approve of the cancellation so we were denied. They suggested that we still travel there. $3000 was kept by Expedia and we can not even take advantage of it. We will never book with them again. Definitely not worth it.

Expedia attempted to trap a US Service Member in the Communist Country. Expedia sold me a ticket that violated China immigration laws and would have had me detained in China for upwards of 30 days according to Chinese officials. After contacting Expedia they declined to accept any responsibility for the ticketing issues or violations of international Chinese law claiming that is not their responsibility to inform those that purchase from them about any rules or regulations. After a the first 1.5hrs on the phone the young lady, who tried very hard, could not fix the issue and I was passed to a "supervisor" who was way more corporate oriented and less customer focused.

I recently booked a trip to Las Vegas through Expedia. I purchase the full deal insurance for $129.00 dollars. The Expedia representative assured me that I would get my money refunded if I canceled with the upgrade to the best travel insurance that they offer. No questions asked. Well I did have to cancel my trip and I figured no problem, I did buy the best insurance that Expedia offered, so I will just book later. SCAM, I called and spoke to Expedia and they said that my hotel room at Circus Circus and a shuttle pass I had purchased would be refunded. That I knew already, because the hotel and shuttle service offered full refunds up to 72 hours before your arrival. I didn't need insurance for that.

While traveling to Paris, France I also booked a day trip to London through the Expedia website. Unfortunately I missed the trip because I was not able to locate a travel representative within time to board my train. I actually tried calling the travel group but never got through. When I called Expedia they also tried calling the travel group and by the time they reached them it was past time for the trip to leave. After multiple attempts of trying to resolved this and Expedia responding that I was late and the trip was non-refundable I'm stuck paying for a trip that I never took.

Expedia website is designed to trick you into making booking errors so that you miss your flight and they keep all the money. I will never book with them again. Granted I made a mistake and I should have seen the error, but considering that I had put in 7 am when I started the search I ended up getting a ticket for 7 pm with a return flight for 9 pm the same day. It was only after I got to the airport did I notice my mistake. Expedia could not help me change flights and they just said don't even bother cancelling the flight so they could just keep their fees. I have been burnt bad and will not travel with Expedia or their low cost budget airline, Iberia, which I was to use for that flight. On investigation, I noticed that they are presenting and mixing both 12hr and 24hr flight times just to confuse people.

I was charged a higher price than the price quoted on the Expedia website for a hotel. I eventually found a telephone number to call an Expedia representative. I spoke with the representative who stated that nothing could or would be done to provide a refund and to make an adjustment to the related taxes and fees. I then asked to speak with a Manager. This person was helpful and made the price adjustment. The telephone number to call for an Expedia customer representative is 800-397-3342. Be sure to request a manager if the representative is not cooperative.

I booked a flight for my wife using Expedia for July 31st to Minneapolis. I mistakenly kept my name under the reservation. When I called Expedia they told me that the only way to change the name under the reservation was to cancel and the rebook the flight. They told me that THE SAME FLIGHT OF $250 WAS NOW $1000! I booked the same flight under Priceline for $250 minutes later. This company with dishonest business practices should be exposed. They take absolutely no accountability for their employees or their business practices. I really hope that people stop using their services, there are many other good options out there.

I recently had to fly roundtrip from BWI to Eugene, OR, for business and got my tickets well in advance (a month) with Expedia and charged me an above average fare (so were not the cheapest). And the schedule I chose was with American (with who I have no issues) only to find out that I had no reverted seat in my going to Eugene and neither in my first leg coming back to BWI, which irritated me, because I had to wait to the last minute and got the worst seat in every flight, from BWI to Chicago the last seat next to the restroom, in the middle between two folks from Chicago to Seattle, and another seat in the flight to Eugene, in these small computer planes. And of course being placed in the last boarding group I had no room for my carry on, and had to hassle every time to place it in the cabin (even though it was an small baggage).

Well it was a one night stay at a Motel 6 in Orlando FL. We got there around 9 pm after driving through rainy weather and checked in and got the room paid for and went to Denny's which was walking distance. When we got back... The hotel was under lock down... Crime scene tape all around the entrance door and exit doors. Police blocking anyone going in or out. Supposedly a armed robber was on the loose. We wondered and waited for 30 mins and then called Expedia to see if they could refund our money and find another room at another hotel.

We booked 2 places to stay. Both booking advertised items like a view, breakfast included etc. When we got to the one B and B they had no breakfast and the room was not what we booked, this was in the USA. The other place was on the Sunshine Coast. It indicated a room with a view. The room had no view and was small and very old fashioned. The bed was bad and Expedia just told us there is nothing they can do, we must talk to the owners. Why are they offering this service if they can't help you.

Expedia did not properly arrange for my return flight and I only came to find out about it on the last day of my vacation, while trying to check in for my flight. I contacted International customer service, and after a call lasting 1 hr 45 min, was obligated to pay for a new return flight at a price that exceeded my whole vacation expenses. During my "customer service call" I spoke to Clark (Supervisor) - empl. # **, and also Lena ** (Manager). I am short on words to describe how dissatisfied I feel. The Customer Service I received was pitiful, and I will never recommend Expedia to anyone.

Purchased airline ticket $121.47 plus cancellation insurance $19.90. Canceled flight 32 hours after purchase. NO REFUND on ticket. Reason for cancellation was ruled invalid therefore NO REFUND OR CREDIT. CANCELLATION INSURANCE IS A SCAM!!!

I booked my hotel and realized immediately that it was for the wrong date. I changed the reservation on their site and I was able to make the change at no extra charge. I thought all was good. The day before my trip I checked my itinerary for the hotel address and it stated the original date again. I went to change the reservation again and this time got a $40 fee. I called Customer Service and they offered no help or technical support regarding what went wrong. I am canceling my account.

I fly trans-Atlantic once a month for work and have done so for the past few years. I booked my trip with Expedia the first time this past month and it's a disaster. Although I bought the more expensive flexible option as my work requires flexibility, something any airline I fly with always facilitate without any problems, Expedia makes it so expensive to rebook it, it ends up being cheaper to just buy a new ticket. On top of it, the staff and the service is like moving back to early 90's.

I desperately needed to change a fight. I called them and spoke with supervisor for over 1&1/2 hr only for rep to come back and tell me the price would be $394. Which is not a fee but a penalty & extra fee. I called back later and spoke with another supervisor & she said $156. 3rd time I call they said I'd have to purchase a one way ticket. All 3 gave me different & conflicting information. If you read on their website the policy is also conflicting. I will never go the cheap route & use this sorry service!

This review is for Expedia the travel site. I have booked flights with Expedia many time over the years. I have never had a problem until the last 3 times I have booked. Lately each time I go to check out, the price is suddenly magically different, meaning the price has increased. However, when I go back to the site, the price I thought I was getting is still the same. I decided to call customer service and explained my predicament. They then quoted me a completely different price, which was higher than the other two during booking. They said I could fill out a "Price Match Guarantee" form, but I had to pay the higher price first and then they would review it and refund the difference. I filled out the form which included taking a screen shot of the original price on their website. I followed the instructions and completed it while on the phone with the customer service rep.

My cousin's 5 year old son drowned, and I had to change travel plans. When I called Expedia they said I was covered with the insurance I had purchased for an additional $29. They "passed me off" to AoN Affinity - I was told since the "fine print" of the insurance only covered people traveling, my claim would be denied. What a complete useless - Expedia markets on their site, "...get travel insurance... you never know." I will NEVER EVER USE them again. I advise all of you to never buy the insurance unless you read the page after page after page of conditions. It is marketed as a safety net, but when you go to use it, there is a big hole in it.

I prepaid for the rental car via Expedia & knew there was going to be a hold on my card when I arrived. At the rental place, I was informed that they would not take my debit MasterCard to use for the $500 hold, that they only accept CC. I had just flew in from TX with my son and didn't have a CC with the avail amt. The first lady at the counter told me that I could contact my CC company and ask for a temporary increase but other than that I could call Expedia in order to get a refund and it should be no problem. I was there for almost 2 hrs trying to figure out what I was going to do.

After I get a job in Hawaii I thought of using Expedia to arrange a vacation in Malaysia where I can bring my parents in law so all of us can meet for 2 weeks before I start my 3 years contract in USA. The plan was exactly like this: 1. Book my one way flights from Hong Kong to Honolulu. 2. Book my parents in law return flights from Lebanon to Malaysia. 3. Book my return flights from Hong Kong to Malaysia. On Sunday 16 of August 2017 I started by the first item in the list and then the nightmare began. The itinerary price for my flights from Hong Kong to Honolulu was 15,896 HKD and I already had that amount in my credit card. I provided my Visa card information and completed the payment then my bank sent me an SMS with the transaction recorded on my credit card with the amount of 15,896HKD. What was strange is that the transaction was made by something called HAHN AIR.

Expedia is supposed to give a lower a rate than you would find if you go through with the flight, hotel, or rental car companies I thought but this wasn't true and I later found this out after already booking. I bought a bundle deal with flight, hotel, and rental car with Expedia and it the bundle cost more than if I would've purchased directly with the companies. I even placed a $60 insurance on my trip which I thought would guarantee my money back if I changed my mind (money for trip not insurance fee) but that wasn't the case when I called 2 months before the trip and was told I could receive all money but $215 for returning flight, which was with United so I was pissed.

I recently booked a hotel in Las Vegas for my sister in law's wedding. The booking indicated that all taxes and fees are included in the prepaid price. When I arrived to the hotel, I was informed that I still owed a per night resort fee which added an additional $111 to my room bill. When I confronted Expedia about what fees are they covering I was told this is just a general term they use. In fact no fees are covered, just the taxes. I feel this is very misleading to customers. I was not given any sort of compensation for this and in fact was repeatedly told that it was my error. That nothing they had done was misleading.

I have been using Expedia to travel in USA, Canada and Sydney. Recently I used them in Asia and got played out very badly. I wish I read the reviews of other travellers before. Now I understand why my brothers in USA don't use Expedia. My story is this, if you are travelling in Asia and use Expedia website they use currency of the hosting country which is very tricky. For example you could be in Sri Lanka booking hotels but they use Indian currency. So suddenly rs10000 booking becomes rs20000 due to the rate. If you are in Sri Lanka you would expect to book in the local currency or in USD which the world currency but not expedia. Never use again. Costs me double the amount in everything that I booked.

I arrived in Burlington, WI after the flooding to assist a customer in getting their plant back in operation. Hotels were hard to find and very pricy. I found my hotel by walking in. I needed two more rooms for my employees that hadn't arrived yet. I saw a Comfort Suites in Lake Geneva which was close to Burlington. I went in to reserve rooms and was told they were booked. I googled the hotel online and called the reservation number given. I called and was able to reserve the rooms. Long story short, my employees were finished early so they checked out of the Comfort Suites. They asked to cancel the remainder of nights booked and were told they could not since the room was booked through Expedia! They were told the cancellation and refund would have to come from Expedia!

Booked itinerary for Universal Orlando but when went to use tickets at gate, found that they were actually for Universal Hollywood. Not to disappoint 2 children, we purchased new tickets at Guest Services in park. They advised us that it is a common error and they would refund us if we purchased from Universal Hollywood. However, since they were purchased by Expedia, I had to contact them directly. Immediately called but could not reach them via telephone so sent email from my cell prior to entering the park and starting my day. I explained situation but Expedia stated that they do not offer refunds and there was nothing further they could do. I went back and forth with Expedia via email several times and finally was advised that I needed to call Universal Hollywood directly for authorization to refund.

So apparently my flight from Toronto to London turned into a huge 2 stopover, 11 hr layover mess. The person handling my ticket couldn't get the data for the keystroke evaluation to prove whether I picked the wrong layover or they did, so he rejected my ticket since I didn't open the confirmation email in time. I said I was a long time customer, was always very happy with my service, and he said he wouldn't give me the benefit of the doubt and just change my flight to the one I had intended on with my sister because of that email. He was also rude about it: telling me "we don't fly the planes" and that "I've got a bunch of conspiracies in my head" when I told him that Expedia could afford a switch better than a student could. So I will no longer use Expedia. I booked with them for many years and now can't get any money back out of loyalty. So out of principle I'm done with this company.

I booked my vacation through Expedia for Crown Regency Hotel in Cebu, Philippines. After arriving to the hotel, I notice the room that was provided did not look like the room in the picture of the suite on the Expedia Website. It looked like the regular rooms. (I paid for the suite, but was given the non-suite when there.. Fraud). Also there was no running water in the room and the toilet was broken. Also the air condition was not working well, where it was about mid 80s F in the room where I felt like I was still outside. I complained to the management several times. Management sent several people to the room since there were multiple problems. The toilet was fixed, but several of the maintenance engineers were not able to fix the water in the tub/shower. Also the sink had a very low stream of water.

I have booked for me and my girlfriend with Expedia.nl from Amsterdam to Cairo, flight and hotel, we have arrived Cairo at 2 AM, we went to Cairo City Center Hotel which we booked over it, we found it was closed since 35 days. We had to stay in a coffee shop, every 10 minutes have to pay money, for almost 27 hours we were in street. Thanks to Expedia.nl, we called for 60 international minutes. Our phone bill over 165 euros not all for Expedia, but we believe it is 90% of it, after they knew they tried to solve our problem and sent us to a kind of dirty hostel less 100 times than what we paid, I have took photos for the dirty stinky room with blood over blankets, used cigarettes all round room, garbage in the roll, no breakfast, no tv, no internet like we are in the desert. We have informed Expedia. They sent to me 2 emails containing 2 refunds one of them even not for me, for another client, I have photos for all what I report.

I will never use Expedia again unless I am absolutely sure that the travel will not be canceled. After I requested my cancellation of a bundled package (flight and hotel), I was told that the returning flight and hotel cannot be refunded. While I was given a credit to use for future purchase for the flight, I was told that hotel cannot be refunded (i.e. the money was gone). Customer reps kept saying that they would ask hotels to refund and assured me there were successful cases. They even sent me a very deceptive email (was supposed to sent to the hotel requesting a standard request for policy change, but later on, a customer rep followed up with me, saying that it was supposed to emailed to hotel). In retrospect, it was a tactic to make customers believe that they were doing their best. My hotel fee was never refunded as written in the reservation disclaimer. I found this company dishonest and I'd like to stay away from these guys.

I am a former corporate travel agent I booked my airline tickets using the. CA domain as I am in Canada. I used my first name on my driver’s license for my ticket. I then went to get my passport and they would not renew my passport in my name on my driver’s license and health card and all my other ID. On my citizenship card is a different name and they are issuing my passport in that name. I call Expedia to do a name correction to my first name and I get a call center in Egypt. They would not help me. Now being in the industry I know this can be done. I don't give up. I call the airline who reassures me no problem. Tell them we documented the file. Call Expedia back and I am on the phone for 2 hours and they still cannot get this sorted. Stay far away. Customer service is HORRIBLE!!! I will never ever book Expedia again and will advise all I know to stay away from these people!!!

Booked reservations for American Airlines and somehow they switched me to a fly-by-night company called Southern Airways Express that was supposed to be a Memphis International Airport only to discover it was located somewhere else. Flight was delayed, then we were placed on small turbo sent to Harrison, Arkansas rather than Dallas that was scheduled causing longer delay. Pilot was discourteous and rude. Flight was dangerous due to inclement weather. Needless to say I needed wheelchair assistance and was forced to set on plane floor to exit. This is the worst part of my flight(s) on June 30, 2017. Never again will I use Expedia as I am tired of dealing with third world countries.

Keep away from these companies. I checked car rental on Expedia.ca for Panama Tocumen Airport and got price quote with full insurance. I had heard of problems and rip off at airport so I called Expedia customer service and had them confirm price they listed had me fully covered and unless I added any extras at pick up everything was in order. On arrival at airport I experienced the absolute worst car rental experience in my life. I was refused the car as they said the insurance was not theirs and was not valid and they tried to make me pay an additional $700 US dollars to get the vehicle. I refused and complained and asked to use the telephone to call Expedia and the car insurance I had previously purchased. This was refused and I was directed to a Spanish speaking public telephone at the outside of the airport terminal.

When we booked Flight + Hotel + Rental car package for 3 of us from Toronto to Iceland, the hotel reservation page didn't show it's non-refundable rate. I've been using Expedia for a long time, so I know their system very well. Shockingly, we found out right away we were overcharged a significant amount per person by the package if compared to separate bookings. I was able to cancel the rental car. However, I was surprise to see the hotel was non-refundable. When I called Expedia customer line, I had to wait for more than 30 minutes with no issue being solved. Wow... What a good experience! At least I've learned some lesson. Of course it's the last time I dealt with EXPEDIA.

I spent 3 hours on the phone yesterday with Expedia. I found a price online that I tried to book and I kept getting an error message. I finally called Expedia. The customer service rep was on the phone with me for over an hour as she found the airline ticket and the hotel. I paid and she said I would get a confirmation email. She said the reason I couldn't book it online was because the flight went to one place and the hotel was in another city. I didn't book a package with another agent because I found this deal. After work I looked at my email but only got the confirmation for the flight. So I checked my Expedia account and there was no hotel.

For what has now been a 2 month debacle, I still have no resolution to stolen account credentials and points. Someone was able to call Expedia, change my name, my address, my email, and my password. Apparently now I live in China and have a name I cannot pronounce. I have never been to China, nor do I know anyone in China. They used my account to book hotels using my points. I realized something was wrong when I could no longer access my account so I called Expedia who verified the information I posted above, that my account had been changed. To then verify who I was, I answered a series of questions, and had to send in many of my last itineraries and receipts from previous trips. The conclusion was that YES my account was hacked. Now onto the more frustrating part...

My husband and I were taking a trip to Chicago and decided to book a hotel through Expedia.com, we found a good deal and were very excited about that. We arrived to the hotel later at night around 11 pm and the front desk man let us know that they actually don't have any rooms available and Expedia does this often... I was upset with the hotel for not calling and letting us know but I was also upset that I had to speak with a foreign man who couldn't transfer my booking to another hotel because he couldn't understand me. It was a very frustrating situation and Expedia needs to update their site for people to have accurate bookings. I had to book another hotel and pay more money out of pocket before my card had the refund on it again. I suggest using a different site or calling to verify that your room is actually available.

I am a frequent customer of Expedia.com, and have often appreciated their low prices and good service. But for the second time now on a trip, I have been required by the airline to check in again after the first leg of a trip. I have to claim my baggage, and check it again. If there is not much time between flights (as happened in the first case), this is very stressful, since it could result in missing a flight. This should not happen, since I bought the trips as a single ticket. I did complain to Expedia after the first incident, so now I am taking more drastic action by writing this negative review, in the hopes that it might have some effect. I guess Expedia figures they don't have to care much about their customers' experience, now that they have bought their main competitor, Orbitz.

Had reservation for week in Rome booked months back. Was notified a week before the trip that the room was no longer available. Without going into the entire (book long) story - spent over 5 hours on the phone over a day and half - worst - I mean WORST customer services I have every experienced. Finally got a room that was nothing like what we booked (summer in Rome is not easy). Sent email with the entire story and they told me I would have to call... after my 5 hours! You can't get an actual supervisor and they will not work to solve issues. I will NEVER use them again. Please be warned before you use them (they their customer service first).

I booked room for 2 bed but when I went to hotel it was told it's not available. I have to pay extra for same. Since at the time of booking I already paid Priceline more for 2 bed. I discuss this on chat with priceline but didn't get any answer. I need to pay to priceline for two bed and again in hotel?

I book a hotel from Vegas to Los Angeles. It was floated so I cancel my reservation. I called Expedia they said the hotel wouldn't cancelled. I called them, they said that wasn't true. They said they could refund my money but give me a $50 coupon. That never happen. Someone needs to look at the reviews from everyone. They are a rip off.

I would have given Expedia a "0" if it were possible! A one star rating is too kind. We booked a hotel in Merced California through Expedia. We needed to cancel. Sure, we could cancel but will not receive one (1) red Penny refund. You can get a full refund only if you book directly through the hotel. Expedia keeps the full prepaid amount, no matter what. We lost it all. Be careful folks. Do not go through Expedia. If you have to cancel and think you will get a full refund from Expedia, dream on. Not going to happen. Bad news, bad policy, bad deal through in and through out for canceling. Now that I think about it, It might just be worth it to lose that money to be able to give Expedia this lousy rating that they deserve. Booking directly through your hotel is, and has always been the best way to go. Lesson learned.

I did 9 cruise bookings through them, I booked for me and my entire family. I was promised on-board credit but when I was checking in online I realized there was no credit, with the exception of one booking. I called them and they stated that they never promised any credit. They were extremely rude, refused to provide me a number where I could contact someone, and pretty much disregarded my concern. I spoke to Bridgette and she flat out told me she was the only person that I could talk to and that her supervisor "did not talk to customers".

A miserable experience for which we paid top dollar. AC not functioning well in 90 degree weather, room old and tired, staff sullen, often rude, money stolen from room (police report filed). Contacted Expedia, asking for partial refund. They checked in with the hotel (The Park City Grand Plaza Kensington) who said they never knew about any of this which is not true (police came to hotel and interviewed staff, manager offered us free breakfast to make up for conditions, a room fan was provided since the AC didn't work). So no refund or apology of any kind. To add fuel to the fire, they would not allow me to place a review of the hotel on their website. We will never use Expedia again and urge anyone to think twice about their offerings and customer service.

I booked a Sheraton hotel in a incorrect city by mistake. Called immediately after doing so and Expedia customer support created a case for me and let me know they would be contacting the hotel to request a change. After four days of emails from Expedia saying they were unable to get through to the hotel, I googled the number for the hotel and got through in 5 mins. A very helpful representative noted that it would be no problem to switch to a different Sheraton location in Edmonton, but as the trip was booked through Expedia the call would have to come from them to do so.

I needed to leave on the 10:55 pm from Las Vegas to Newark and attempted to go to the airport. But due heavy traffic and a fatality so I turned back to where I was staying and started calling to find out what I could do to leave the next day. I called Expedia and spent an hour getting the run around on how they could not help me then telling me to contact American Airlines who then said to call Expedia who then said I lost the value of the ticket and needed to rebuy a new ticket. Really? No help. No ability to just change the ticket and get home. I didn't have another $300 on a credit card or cash available to buy another ticket. Customer service was spoken by employees that had only been trained to speak the English language of the script that they are told to repeat a millions times. I will NEVER NEVER use this service again and will notify anyone including all on social media for no one to ever use this group EVER!!!

I booked a bundle deal which that included Air, Hotel, and Car rental for my daughter. All her info was used which included her age (under 25). At the time of booking her trip no one informed us of any FOR SURE additional charges. When she got to her destination Thrifty car rental charged her underage driving fees...EXTRA $150+. Then because of time she is returning the car we are charge for a week that added more $$$ to trip that we were not aware of. These are things Expedia is aware of. The 1st PROBLEM I have is Expedia rep points out. All this info is on their site and it's up to me to LOCATE and READ all such info. In other words it's not their problem if your travel experience results in extra charge that they could of told you about. OH WELL.

I booked a hotel and somewhere in the booking process the website changed the date of my stay and I didn't notice it. I turned up at the hotel and they have a reservation for me for a MONTH from the day I need it. WHAT!!! I know how to use a computer but not happy with the date switch and trickery. I called Travelocity. They put me through to Expedia. It has be 48 minutes of waiting on hold and now another wait for them to call the hotel. REALLY??? I would NEVER book with Expedia or Travelocity ever again. CONSUMERS BEWARE!!!

I have used Expedia twice and lost nearly $3000 in the process in ($2000 in overpayments for hotel rooms and $900 in airline fees). First, we booked 6 months in advance for a hotel room in Honolulu and paid $4000. 3 months later we found Expedia advertising the same room and dates for $2000 LESS! They failed to honor the "low price guarantee" because we had also booked a $210 RENTAL CAR! 2 months of back and forth later, they didn't honor the guarantee. Then, soon after booking the Hawaii trip, we booked 2 tickets through Expedia to Boston, insured the trip, and paid in full. SOMEHOW, I ended up with 2 TRIPS booked and paid for to the same place on the same date and time!

I have a very bad experience with the insurance plan and the collision damage plan Expedia offered. I have a collision and I submit all the documentation regarding this event. Aon did not paid the total amount because the company does not cover administrative fees, storage fees, diminishment of values or towing expenses, as the company wrote to me. However, is important to point out that in the terms and conditions of the Collision Damage Plan I purchased, no info regarding the exclusion of these items had been done. Otherwise, the Collision Damage Plan stated, there is no deductible and that It covers the expenses your rental car company may charge in the event of damage or loss of the car. And Almost always less expensive than similar collision damage plans offered by rental car companies.

I have tried to use them for a year… and numerous times there has been terrible service. Today I wanted to change a flight date. Knowing I would have to pay the airline penalty it took 3 hours and two supervisors to get this done. NO EXCUSE for such terrible service. They don't have better airline rates. And you need 3500 reward points to get $25.00 which can only be used on hotels. Why would anyone ever waste their time with a joke company. Be warned.

DO NOT USE EXPEDIA.COM. Booked a car rental for our trip to Costa Rica. Car rental $280, insurance $88. We booked a few months in advance. Got to Costa Rica and at the Enterprise car rental desk and they said the minimum for car insurance (3rd party only) was $300. I told them I purchased and showed Enterprise the receipt. Enterprise said they did not see the insurance payment in the system. We called Expedia and said they see I paid but don't see it in the system either. EXPEDIA apologized and said they would refund my $88 ASAP.

We tried booking a flight using the Expedia app, because they encourage customers to use the app by giving double points. Every time I have tried to use the app it will not work and requires calling into Expedia. Our last experience. We had to call Reservations as usual, to complete the reservation. Then they told us we would not get our double points because we did not use the app which we had tried to do. The person assisting us in completing the reservation put in the wrong email address. This was not noticed until after the booking was complete. We brought this to their attention and he said he could not correct it. We talk to a supervisor who also said they could not correct it. We had to completely cancel the reservation and not receive our money back immediately having to wait three business days to process a refund. This type of experience seems to be more routine than not. I would strongly not recommend using Expedia to book anything.

Expedia proudly say they have a free Price Guarantee but BEWARE. My experience is as follows: saw a better price on another site, applied via iPad, received message saying application being processed followed by application accepted, awaited a reply for over 1 week, nothing. So contacted Expedia, within 2 days received reply. I was told that there was no record of application and since a 3 loyalty had been applied any application is void. So, application process is very suspect, application of a rule that if loyalty bonus is used no price Guarantee is possible is sneaky. I missed out on an 80 reduction because of these 2 reasons. Clearly the adage that nothing is for free squarely applies to Expedia.

Booked a hotel one hour from my house in Canada. Canadian URL. Canadian hotel. Received my credit card statement and was charged USD. No problem I guess that was my mistake to assume the Canadian booking through a Canadian URL would be charged in Canadian dollars just like Hotels.com does with me all the time. I Called Hotwire to cancel. I was reading my itinerary number on my screen shot of the email Hotwire sent me.

We had made a reservation and paid ahead of time for a week in the Ferenciek tere Apartment in Budapest through Expedia.ca. Upon our arrival we found after almost a 2 hours waiting and trying to connect with the owner of the apartment that we were sent to a different location that we had booked and to a very different apartment that we had seen in photos. The building was in a dark alley, with big piles of garbage; an old building, very neglected and dark. We had to get out and were told by the owner that he would cancel and refund our reservation. Had a very difficult time getting settled in another hotel and had to pay a lot more than we were planning to do.

I reserved and paid for a hotel on Expedia and everything seemed ok. Upon arriving at the hotel I am told that I need a credit card with an additional 50 on it for a deposit fee. Not having the money I tell the front desk I will have to go get it and be back. However when I return I am told by him that he has canceled the reservation because it took me too long to return. I then call Expedia who tells me that it was a non refundable reservation so there is nothing they can do, even though I was not the one that canceled the reservation. So between Expedia and the hotel someone is getting to keep my 100. Meanwhile I am out the money without having a say in the cancellation and without money or a room. I get to stay on the street for the night.

Around the middle of June, I booked a flight plus hotel package on Expedia. Several hours later, I looked and the price (on Expedia) was $200 cheaper. I applied for a price match and it was rejected because it was submitted within 24 hours of the reservation (Case ID: **). If this is the kind of service you want, Expedia seems to be the place to go!

I was in the hospital last week with a sudden illness and I was talking with my daughter on my iPhone when she was at work. She expressed an interest in visiting me to make sure I was ok so I went online with the hospital wifi and when searching flights Expedia came up. I found the cheapest flight and checked my daughter's schedule and booked it with her email so she would get the ticket directly and print for her trip. It wasn't until a couple days after she arrived that she notified me about the additional fee of flight insurance and wondered why I added it. Even though I used my Visa, she was going to be reimbursing me. I told her I did not add flight insurance, I never buy flight insurance and I fly to Europe every year to visit my other daughter and grandchildren.

I booked and paid for a hotel thru Expedia when traveling last month. When I checked in after 12 hours of driving - I was told that the reservation was made but that the hotel had no record of payment from Expedia and I was asked to pay at the front desk when checking in. When I requested a refund from Expedia I was told that the hotel confirmed I made it for my reservation and that no refund would be issued. I contacted them again as well as the hotel providing payment verification for both Expedia and the Marianna Inn but still have not received a credit for this duplicate charge. I am now going thru my bank to dispute the charge to Expedia. I will never book thru Expedia again.

We booked an otherwise good trip to St. Lucia through Expedia but Avis vehicle gave us problems (turns out the lug nuts were not tight). Avis said they would provide 30% refund but since we rented as part of an Expedia package we have been trying to get refund through Expedia. We've repeatedly gotten same email response from them for the past month that they are working on it. At least we aren't dealing with a significant amount of money. We typically book all components of trips directly - one bitten...

This has to be the worst I mean the worst customer experience that I have ever experienced in my life. First time using Expedia for a family vacation we were told that our daughter who I might add was 2 at the time would be a lap child and I did not have to pay for her. Getting to the airport I come to find out that this was not true which now caused me to miss my flight and the flight was booked with no additional tickets to purchase. Talk about having 4 kids looking at their dad waiting to go to Florida to see Mickey and feeling helpless. The look on my child's face would make any grown person break down.

I booked a trip to Cancun on the night of 6/19/17. I spoke to travel agent DJ, who was very eager for my credit card information before personal details for the trip. This should have been a sign. I gave DJ all my information, spelled the passenger's name out several times. I was not sure if the second passenger had a middle name on his passport. I asked DJ, if it will be problem, his response was, "No ma'am." He also mentioned how I had 24 hours to make any modifications to the itinerary without penalty. I even purchase the insurance which suppose to protect you till the day before your travel day. Before giving my credit card information we went over the whole itinerary. Everything sound correct.

I booked a rental car through Expedia a month early for an important trip. The day I was picking the car up, Enterprise informed me of a $300 deposit! No cash, no debit card accepted. As I stood there in tears, I was told EXPEDIA knows of this but will not put it in the information when you use their site. It was Memorial weekend and every rental car company was sold out. I was at the airport Bishop Flint, and there were at least 10 other rental car kiosks right there. All sold out! Luckily for me, one employee at another kiosk gave me a tip on how to get a car at Avis. It all worked out, but it was so much unneeded stress and tears on what should have been a smooth experience. This was Expedia's second and final screw up for me. One star is too many for them.

Where to start... I arrived in Redding CA after being in the car for nearly 12 hours (with 2 kids in tow). I booked a night at Holiday Inn Express in Redding or at least that is what I thought I did. The listing said Red Bluffs - South Redding. Completely False. It was entirely in Red Bluffs which is not Redding but an entire 30 minutes south of Redding (in the direction I had just come). Once I realized the issue I called Expedia and spoke with William and his supervisor (which took over 45 minutes!) just to find out that they couldn't do anything. When I finally arrived at the hotel and explained the situation, the front desk clerk, Amber, said several customers have complained about the issue as well. I felt more than a bit upset with both Expedia and Holiday Inn considering that this is a known problem that no one has bothered to fix. Never will I do business with either again!

Tried to change dates after buying the flight insurance. I was put on hold for 105 minutes by a rude customer support person telling me there's a glitch in the system. Never asked for any flight information or itinerary information. Just my name which is normally misspelled about 95% of the time. Cheap flights, but DO NOT expect help from their customer service. It will not happen!

How they book is laughable. On a 4 day road trip we had 2 hotels booked, one in Las Vegas and one in Santa Rosa, NM. Both times we had chosen 2 rooms for 4 people and both times they had booked ONE room for THREE people, I'm not too sure about the other services as I had not used them but of the reviews I've read about this place, it's pretty garbage.

On 26 January 2017 I arranged a rental vehicle in Bordeaux (France) through Expedia.com for the period 11-24 May. The total sum of the arrangement was NZ$399.54 and the contract specifically mentions that all taxes and fees are included, as well as unlimited kilometers. On arrival at Bordeaux I was told that km's are not unlimited, that I had to pay an additional fee of 75 euro for driving in Spain and that Goldcar wouldn't follow the printed agreement I had with Expedia.

My mother in law was diagnosed with cancer and she needed treatment. We called Expedia to postpone her ticket. We called day one, a representative told us that he will charge us 500 hundred dollars to change the departure. He asked us to hang up and they would call us back; they never called us back. I called the next day, and, of course, a new customer representative picked up. He told me that he would change the ticket with no problem, but we have to pay an additional 2 thousand dollars. I told him that we have a note from the doctor stating that she is sick and she cannot travel; still it made no difference for her. My great surprise was how can the surcharge change from 500 to 2,000 dollars in one day?

I gave my credit card for a four day vacation at a hotel. The site said full refund if cancel within a certain period. The same day I realized I had to cancel and called up and was it would be no problem. When I didn't receive a confirming email the next day I went online and canceled. I notice a week later I did not receive a credit. I searched and searched and finally found a phone number for Expedia. They have many different names Hotel.com, Tingo, etc. They are all Expedia. Anyway I call several times to as about my credit and they would always put me on hold for about an hour or so. Then they would blame the hotel. So I call the hotel and they would put me on hold and refer me back to Expedia. All said and done I must have spent 10 hours on hold and I was unable to get my refund for over $1,000.00 for just a weekend trip that I couldn't afford to pay for anymore because I had to pay over $1,000.00 for a hotel that canceled me.

I recently went online and purchased a ticket on international flight on Expedia.com. While going through the process of booking and payments, it gave me an option to select seats and when I DID click on it, it said that the map is not available. But on top of that comment there was another comment read as "you will be able to select the seats before you checkout". So after I read that I continued to go with the process and there no such screen or link after that let me chose seats. So I thought I will do it after I pay for it.

If you can find a deal on a ticket through Expedia then that's cool, good for you. But be well warned, if you have any issue that requires their support you may find yourself very disappointed. I made the mistake of buying a couple plane tickets that I needed changed. I contacted the airline and they had a policy that allowed tickets to be fully refunded within 24 hours, and were also happy to make the requested changed. However they could not because the ticket had been purchased through Expedia and they directed me to speak with them. And for the record Expedia clearly states their policy is that they will not add any charges for any changes to tickets, and will defer to the policy of the airline.

When booking my flight was bait and switched onto a different flight that I am unable to be on and didn't get a confirmation email until three days later with the wrong flight information. Then, I was patched through to manager Ray ** who actually told me he is in this position at Expedia because he is good at his job, being, screwing customers out of a lot of money for flights they cannot be on. He accepted no responsibility for their sending confirmation email three days later. Told me I was at the end of the line and he was the highest up at the company which I highly doubt. They booked me on a flight I can't be on and charged me as much as the tickets in change fees.

Booked a hotel room for one night. I was told if I canceled by Friday at 4 pm I wouldn't be charged. TOTAL LIE!!! I canceled by 3:30 pm while at the pharmacy because my 9-yr-old got strep... And I got charged $146 for the room. Horrible service. Don't use them!

Nightmare! I bought ticket 6 months ahead, departure time and flight were changed. They notified me but never reissued the new ticket. I periodically checked with them and air companies. Everyone said we are fine. They sent me multiple emails saying all is good. Day before departure I attempted to check-in online. The new ticket was never reissued. Spent next 8 hours fixing it. Eight hours! Talking to 3 representatives, supervisor, hours on hold, listening to relaxing music, multiple calls to airlines. Until we cleared it. Never again Expedia!

My last trip with Expedia to Punta Cana wasn't good. First, Expedia was announcing that Occidental Caribe Hotel has free transfer from the airport to the hotel, this was not true. We arrived to Punta Cana at 8:30 PM; after discussing with an Expedia agent for an hour and a half, I had to pay a taxi for 80 dollars, so I wasted my time, my money and my cellphone data for nothing--Expedia's problem-solving skill is zero. Occidental Caribe' service and food are poor in quality and quantity. My room wasn't cozy at all--look at the room-floor picture below--ah, the room has full beds not queen beds. Occidental Caribe, however, has an awesome location and animation team.

I was on the phone with customer service last night about a package deal. However I didn't go through with the deal because it was too much. The next day which is today I was charged 2,500 even though I told the guy cancel everything. Even if he did put it through I didn't even get no confirmation with flight info so I guess they just robbed me and took my money! Customer service needs to speak properly. Their English is very poor and they are really slow there!!! I will never book again and I will tell all my friends not to!

Traveled from BOS to SJU in April 2017 and booked a car rental through Expedia. I also purchased their rental insurance. Sent a confirmation to pick up at Alamo. Long story short - a guy hit the car rental and I was charged a $200 deductible because I had purchased the Expedia insurance and not the Alamo. When I called the Expedia insurance company they told me that I need to make a claim and provide them with the police report (takes 2 wks to complete), accident estimate from the repair facility and rental agreement. Expedia provided no assistance in obtaining any of these documents - the insurance was useless!! I also paid $89 for 4 day car rental with Expedia and called to extend it another day. Alamo told me yes they would honor my rate for the extra day and I was charged by Alamo $97 for 1 day rental.

That was terrible, never and ever I going to use Expedia again. I booking my flight, and I have to change the day and, they want to charge me $934.16 for the change, it's not fair, because the new tickets just was $588.16 for news, I'm totally disappointed. NEVER EVER and I going to say to all my family and friends about this issue.

I made a reservation on 6/16/16 for a flight on 7/11/16 and returning 7/14/16. I always pay for a cancellation fee as I am a business owner and things change on a day to day basis. The Expedia customer service rep wanted to know "why" I made this cancellation. That, as far as I am concerned, is none of their business. The fact that I paid for the cancellation policy should cover any reason.

At the time of booking at Expedia, I have stated clearly we want room for 2 adults 2 children. When I checked in to the hotel oversea, they only give me a 2 single beds room! I have reached out to Expedia many time but they never respond to me, at the end I have to paid $500 additional for a 2 double beds room! I contact Expedia again and never heard from them!!! Very disappointing experience, I will not book via Expedia again!!

Don't use Expedia for any booking of trips. When you buy your trip or tickets and then you purchase the cancellation plan: for $40.00. This does not cover you to cancel your plans. It is only covering medical insurance. NO MONEY REFUNDS. This is **. Then the United Airlines have their own rules that there are no refunds on the tickets - just a credit of $156.20 but in order to use this you have to pay another $200 for your flight. Expedia advises you not to use this because it is not worth it! WOW what customer service, I will never use EXPEDIA OR FLY ON UNITED AIRLINES. Expedia does not care about the consumer, they let this happen to customers. AGAIN DON'T USE EXPEDIA. NOT CUSTOMER FRIENDLY.

I entered the dates I wanted when scheduling & somehow they got changed on their website. I got confirmation with wrong dates & called immediately, after holding almost 2 hours & they said it wasn't my fault & then refused to do anything for me about it. Worst customer service ever!!!

EXPEDIA made their policy for people who make mistake to make money out of it. They actually made OVER 2 billion from cancelation or people's mistakes according to some article. As a long time user, I made one mistake booking LA to Montreal trip by buying one more ticket of LA to Montreal to Quebec. All I needed to do is not taking plane from Montreal to Quebec. I didn't want to refund for the plane but give the seat up so I don't have to trip to Quebec from Montreal. When I called and let them know, they charge me $200 "change fee" (I didn't change my original trip but just didn't want to take connection flight that I paid) and didn't let me use the flight I bought which is LA to Montreal. They said that if I don't take the connection flight that I bought by mistake, they threatening me cancelling my returning flight. And I can't cancel the whole trip because they won't refund $1800 (per 2 people) something.

Call me racist or whatever you want, but that's not the issue here. I'm tired of getting reps overseas to help us with our itineraries. We need reps that are American so we can understand each other better. Cuts the assistance time by more than half. And the call quality... horrible. So Expedia... I ask you now, you're an American company... what's so wrong about hiring American? You have to spend some more money to make a lot more! Don't you want that? I'm boycotting your website until you start making changes. At least keep overseas reps for other time zones. I care about America right now.

NEVER USE EXPEDIA!!! Planned a flight through expedia.com. Less than 24 hrs later I cancelled the flight, received a cancellation confirmation email stating I would get airline credit. When I called Expedia to have the charge added back to the original card, Expedia refused to refund the cost of the ticket. LESS THAN 24 HRS AFTER BOOKING!!!

My friend booked us a room through Expedia in Delaware for race weekend. When we arrived they had no knowledge of the third night and state troopers were all over the place... I talked to the troopers and they said, "Get the hell out of here. You don't want to be here." I asked if it was drugs and they said worse than that so needless to say we got out of there. The motel is rented mostly by transients by the week and month. The owner was very rude. We ended up finding a Days Inn 20 miles in the other direction for a night and very expensive because of the races. 30 minute call to Expedia and then another 30 minutes with the supervisor explaining that they set us up in a very unsafe motel. They refunded all the money except $33. I would never use them again.

I work at a hotel and I had the worst time cause of an Expedia phone representative. They were rude and wouldn't listen. She called my hotel at 12:30 am asking to cancel a reservation. I looked up the guest that she had told me about and found no one by that name in the entire month. I explained that to her and she wouldn't take that as the truth and kept calling over and over interrupting me from being able to take care of a real guest. After the 8th call I got frustrated and told her to not call back. Even the guest that I was helping said and I quote "Damn I wish that she would stop calling." Thank God the guest was as understanding as he was. Needless to say but I'll never use this site and will never recommend it to anyone based on my experience.

I reserved a room at Motel 6 thinking I was getting the best price? When I arrived at the motel their actual price was $20 cheaper. Getting no help from Expedia Customer Service other than a (Sorry it doesn't qualify - You should have read the fine, fine micro print). Expedia will never get any more of my business!!! I would recommend EXPEDIA to anyone. Other than do not do business with these crooks. EXPEDIA sucks???

For my vacation package, Expedia overbooked a day at the hotel I was staying at in Dubai. It was impossible for me to even be at the hotel the day they overbooked since I was going to be on my return flight. I hence called Expedia for a reimbursement of the extra day Expedia charged for no apparent reason. During my first call, the Expedia agent Justin told me they had to contact the hotel and they would reimburse me completely as soon as they receive a call from the hotel (Roda Al Murooj). Justin estimated a reimbursement of 241.38$. A few days passed, and I got an email notifying me that the ExpediaTD team was unable to reach the hotel, and that I should try and call again in a few days.

I booked my husband and I on a trip to London from Dallas TX through Expedia.com. The price was really good for the Economy. We choose the airlines we would travel on based on departure time and layover times. That meant we were going out on Lufthansa operated by United and back on Air Canada. No problem for us as we had no preference. However, it is 30 days to our trip and we still did not have seats assigned. After calling Expedia and then each airline separately, it ended up costing us an extra $400 just to get seat assignments for the 4 legs of the trip (2 on outgoing and 2 on return).

Expedia offers you the same options as you directly go to any airline or hotel website. However if you need to make any changes in your itinerary, you have to waste a fortune (time and money). I booked a flight and hotel through Expedia and had to change my departure one day. For flight: first they say they follow the airline policy but when they are actually making the change, they cancel the entire trip so they require you to pay double penalty (just for changing the departure, they want you to pay penalty for return as well). I wasted at least 3 hours on the phone back and forth between airline and Expedia to make a change in my departure.

Rented a car through Expedia/ACE for three weeks. Stated Toyota Yaris or similar on Expedia confirmation email. When picking up the car at ACE I was told that I had to take the car of the day. I showed them my paperwork from Expedia and again I was told I had to take the car of the day, which was a PICK UP TRUCK (not similar to a Toyota Yaris). When I said I did not feel comfortable driving a pick up truck I was told it would be $200 more for a mid-size car or smaller. After going back and forth I was given a Sonata and charged and additional $100 more than my initial quote. I sent 3 emails to Expedia, and received a message that someone would get back to me in 24 hours. I have been home for 1 week from my 3 week vacation and I still have not heard back from Expedia. I have used Hotwire and Priceline in the past without any problems.

I spend over $6000 since beginning of this year with Expedia and they lost me as a customer. I reserved a hotel in Ocean City MD on June 4. That morning I woke up with fewer 99.8F and called Expedia to see if I can change reservation to the next week. REPRESENTATIVE, after call to the hotel, said that they can do it and Changed reservation to JUNE 11 and I agreed to pay extra $52 because rooms that weekend are more expensive. Then 45 min later he called me back and said that he CAN'T change it and that he will escalate to his supervisor and if they would not be able to move reservation they will refund my $$$.

Horrible Experience!! Tried to book a flight through Expedia. When it came time to pay, I'd put in my info and get an error message: either "the price of your flight has changed, book now" or "there is a problem with your payment info." I tried calling their call center, but was told that the "system was updating" and they weren't sure what to do. After trying several times with two different cards, I just decided to go straight to the airline's website and book it that way. Turns out Expedia was hitting my VISA cards for every single purchase even as the website was giving me an error message. Five hours later and 8 or 10 aspirin later I thought I'd take a break and write this review.

I booked a 2 bdr condo in April for June 2-5, 2017. I received the confirmation with the correct name of the condos as well as the correct address. I needed to check on another item with the condo (2 days before my stay) and found that I had been booked NOT at this condo but another 2 miles away! When I tried to cancel Expedia said I would incur a fee charged by the condos. I was standing at the desk of that condo (this was for a festival that is in my town, but I needed to stay at the site) and they said, no... they would waive the fee since it was Expedia's fault.

Buyer beware if you are planning to book anything with Expedia! Dealing with them resulting in NUMEROUS problems and false claims! Expedia states on Expedia.com there is a price match guarantee. No problems to modify an existing reservation etc. They will not do this. Customer Service is a joke. Will keep you on hold for long wait times then hang up on you. Whole reservation with them was a nightmare! Book directly through the hotel or business you are going to.

I booked a hotel through Expedia and everything went fine until about 115 in the morning when I woke up with bites all over me and found a bedbug. The hotel manager tried to say I brought them. It was the most ridiculous situation I have ever been in. I just want to thank Expedia for helping me in the middle of the night find a new place and paid everything... It was a wonderful end to a horrible night. The operator worked for over an hour and a half to find me a room when everyone was completely booked. Once again thank you Expedia for your help.

We booked a beach hotel in Venice Beach, CA based solely upon their website pictures. We booked it six months ahead of time through Expedia and we're surprised to see that Expedia charged out our credit card at that time, took their commission, and paid the hotel early. When we arrived, we found the room view to be nothing like the website had portrayed and we refused the room. The hotel would not provide us with a refund. We were on the phone with Expedia for nearly an hour, and I advised them that they were actually acting as the hotel's agent, in perpetuating the sale of the room. This sale was based upon the pictures on the website.

I booked a flight and hotel last week and their system defaulted the booking to one day which I didn't notice until after I had paid. They have refunded my hotel but not the flights. They keep making excuses to kit refund my money and keep asking for 72 hours to investigate the matter. It is now 7 days since they took my money.

My experience may be helpful in providing you with some answers to questions similar to those I had. It is definitely not comprehensive so please feel free to do additional research to answer questions that may not have been answered in my search and comment below.

Scheduled a business trip out west two weeks ago through Expedia and purchased trip insurance. Had to shorten trip by one day prior to departure and contacted Expedia Customer Service. Expedia attempted to charge additional fees for hotel and air travel changes, and initially did not support the insurance terms. After I read the trip insurance terms directly to them, they agreed I could make one change prior to departure and the only fees for the change would be by required the airlines. Expedia tried to charge me additional costs for a flight, even though I selected a no-cost change return flight directly from the airlines. I ended up calling the airlines directly and was able to make the flight change at no cost. Expedia then tried to charge me for shortening my hotel stay by one night.

I am very frustrated with Expedia. They gave us the wrong information on the flight insurance and re-booking information three different times. They offered us a $50.00 hotel credit for their error! We are not even staying in a hotel. When we declined they put us on hold for over two hours - at this point, I am still holding and they have yet to come back to the phone! I urge everyone considering Expedia to HANG up and call the airline DIRECT! DO NOT BOOK via a 3rd party. I have had enough. I am just waiting on them to disconnect.

I booked a flight to Geneva from Australia on May 9. I cancelled my flights, within the 24 hour cancellation policy. I would not have cancelled them if I would not of been able to get a refund. I got an email saying I would get a full refund of my $1000. On May 13, five days after I cancelled my flight, the money was taken out of my account. I called up and spoke to a customer service operator, they told me to check my bank. I called back a few day later, spoke to a supervisor, sent in a picture of my bank statement of the money being deducted. I was promised I would hear back from them in 24-48 hours. I heard nothing.

After several emails and phone calls, Expedia did confirm they would refund my 326 Euro that the hotel charged me for the child, I was worried that after reading so many negative reviews about Expedia. That I would not get a refund, but hey, they resolved the problem and confirmed I would receive a refund in 10-15 days! Great result

I'm traveling out West this summer on a Parks tour. I was booking through Expedia. Book my 6-night stay in a site, printed out my itinerary for that particular hotel and noticed the date was wrong and it wasn't 10 minutes after I booked it. Tried to change the date with the hotel the correct date. The reservationists at the hotel tells me the day I want is a Holiday in Utah. (Pioneer days) and I need to book 2 days to get a room. Well no can do. She tells me since I used Expedia I had to go through them to resolve my problem. Now this is 10 minutes after I booked this trip for the end of July. Expedia representative informs me there is a cancellation fee $59 per room. Then he asked me what I want to do. Pay $388 dollars for a room I can't use or pay the $120 to cancel the reservation?

On October 25, 2016, I contacted Expedia to extend my flight (ticket). I was told $220; that was not an issue. I attempted to use my Bank of America credit card and it was declined, which the customer service lady told me. I got an alert on my cell that my credit card was charged and I told the lady this. As she stated she was going to run it again, I said "No, don't run it. It says I was charged." But she continued and ran my card again anyways which irritated me. It was declined a second time according to Expedia customer service. Again, I said I'm being notified that I'm getting charged. So I told her that I would use my debit card from Chase to pay for the ticket. My debit card transaction from Chase was a success. I assumed everything was paid for and I wouldn't have to worry about anything whatsoever. I flew out that Saturday which I believe was the 29th.

I booked a flight for an initial cost $. After clicking "complete booking" I received a message that said, "oops sometimes this happens, your flight has gone up in price." So fine, I finished the booking once again. But now Expedia charges me for the 1st flight before the change AND the second flight (AND the return flight). So I've been double charged for one. They then charged me 2 cancellation fee, reversing the first one and 2 $12 booking charge, reversing one of those as well. But they still have not "reversed the charge" or refunded me for the initial double charge of the flights.

I booked a flight to Denver from Miami in November. Paid for flight insurance as not sure if my husband would be well enough to go. Had to cancel. Expedia gave me a credit, less $200 that I had to provide a doctor's note, that I thought was pretty invasive. On May 20th rebooked and was told I could only fly United. I paid $550 for each ticket, they gave me something called "basic economy", which at the time did not know what it was. On trying to book my seats, I found out Expedia had given me tickets costing $350 each, whereby you could not bring a bag or get your seats in advance. It then got changed by someone in their corporate office, only she booked the wrong date. Up to now I have spent around 7 hours on the phone, 3 different people, 3 different case numbers, only to find out I am not on an outgoing flight. Still holding on the phone. Never ever again will I use this company.

I spent $30 dollars extra, to purchase trip insurance to protect my $430 domestic flight. The Expedia website gave me the impression, that were I to cancel, or change my flight, I would be reimbursed this amount. Well, Expedia totally misrepresents the trip insurance. I had to cancel for health reasons, and will not necessarily be receiving even credits to the airlines, because of the cancellation. I am forced to fill out 5 pages of forms, with personal information, to submit for review, to even be CONSIDERED for a refund. I am fuming. They want access to my health records, even though I have a signature from my physician. Expedia is dishonest, and they hold on to the money that is owed to you, for as long as they can. I would recommend going with a more straightforward company for travel, if you need to fly, or rent hotel rooms, in the future.

We were looking for an all inclusive hotel in Cancun. We called Expedia to do it faster because my computer was slow. When we thought that we have found the hotel he asked me for my credit card number and I gave it to him. Before I authorized it, I asked if we could go over all the details and when I asked if he was sure that it was an all inclusive he said that he was going to check again and then he said no, so I responded that I didn't want it, To look again for an all inclusive and he said that he had already charged it. It was a nightmare. They charged me 4,000 dlls and now I have to wait for them to refund the money when I hadn't even authorized the transaction. This is a fraud. Expedia is the worst place to book anything, please don't even try. It is going to be a nightmare.

While booking flights to Canada via Air Canada, I was given an option to 'bundle'. Unbeknownst to me, that bundle package took me to Orbitz/Expedia and subsequently through the worst travel experience of my life! I purchased the insurance just in case anything happened; if either traveler wouldn't be able to make the trip. Unfortunately, just as we get to the airport, my companion was unable to fly. The AirCanada counter girls cancelled that day's flight for both of us and re-booked me (singular) for the following day. Meanwhile, I called the hotel (One King West) to let them know I'd be checking in in the AM because I missed the flight.

4 months ago, (January 2017), I booked a hotel reservation in Montreal, Canada online through Expedia. I never received an email confirmation from them, although they did charged my credit card in full. When I was checking out after our 3 night stay, I found out for the first time that the reservation was made for 4 nights instead of the 3 nights we wanted. When I returned home and contacted Expedia (support@reservations.com) they took no responsibility for the fact that they had not sent me a confirmation and refused to refund the cost of the unused and unwanted night's stay. I will never use them again to book travel arrangements of any kind.

I booked a flight through Expedia to fly from Perth to Brisbane. When I went to check in they had put my surname as my first name and my first name as my surname. After spending ninety minutes on the phone where they admitted it was their error not mine, they asked me to pay another $150. I refused, telling the girl it was their mistake not mine. I was then asked to make another booking, they would make sure the name was correct on their part and pay again and they would refund the first fare I paid. This is a scam and the second time Expedia has tried this on me. I will never use them again and make sure friends and family don't use them either. I cancelled and booked direct with the airline which cost me extra all because Expedia made a mistake. A disgrace.

My husband and granddaughter were stranded with no room. We paid for the room when we booked it. Expedia asked about the check in and I complained. No response 15 hours later. I'll never use them again and better not have that charge on my credit card. We were covered for late check in and arrived before 8:30 pm. I'm glad we didn't trust that coverage and had to go foraging for a room later at night. Don't trust your written and texted confirmations.

DO NOT BOOK YOUR SHUTTLE (CANCUN) WITH EXPEDIA. When we arrived to the airport the shuttle was waiting on us but we had to wait half an hour for other people. The driver was nice but I did not catch his name. However, the driver Jose left us and could not wait for us to check out so we had to pay for a taxi to take us back to the airport. It's not fair that we had to wait 30 minutes but they could not wait 10 minutes on us.

Part 1: When confirmed booking of rental car through Expedia did not show up at Miami Port in December 2016, it caused me and my family lot of hardship. When we landed at the port, I had very high fever with chills and spent few hours trying to get the promised car by calling rental company, Expedia, and others. Finally took a cab to the hotel as I kept feeling worse and my 80-year old mom and rest of the family could not stand it any longer. I spent my sick time in bed, urgent care clinic and cabs (trying to get the meds) while my family had to use other modes of transportation for touring around. It all costed around 1500 USD to us. After returning home, I lodged a complaint through BBB asking for a fair compensation for all the hardship and expenses from Expedia but was only given a $100 Expedia travel voucher for future travel expenses (with no terms and conditions attached).

Do not book with Expedia- they are a fraudulent booking company. I booked two nights in Dublin at Maldron hotel through Expedia. I needed to cancel the one night which I tried to do through Expedia. Both Expedia and the Maldron Hotel refused to return my $350 charge for the one night in the hotel. I tried to cancel three weeks in advance. They stated that I chose a non-refundable option. I re-checked and the Expedia format for pricing had the same two boxes and prices: for one-night stay-one said free changes and cancellation, the other said non-refundable. Scam.

I will never do business with Expedia again. Once again, something came up and I was unable to make my planned trip to Florida. This has happened three times to me now. I always buy the cancellation plan but that is a waste of money because unless you can prove that you're dying in a hospital somewhere and can prove it, you will not qualify for this policy. The first time I got food poisoning and was unable to return home from Portland, OR and they would do nothing to help me. Instead, I had to pay full price for a ticket home later in the week. The second and third times, I had something come up that prevented me from going and once again Expedia told me that I did not fit into their cancellation policy and my tickets were non-refundable. Save your money. Expedia sucks and will not work with you at all if something happens that delays or cancels your plans.

I went to book a room for $65 for 1 night for 1 individual, but received a credit card charge for 3 nights and 3 people at almost 10 times the advertised rate. I just thought it was a mistake, but when I tried to immediately cancel Expedia would not allow it without a $172 cancellation charge (nearly 3 times the cost of the room I was trying to book). I called within 5 minutes and was given a song and dance and they agreed to cancel 2 of the nights... But charged me $220 for a single night. I am honestly appalled and disgusted by the lack of professionalism and the nearly criminal way this was handled. I feel scammed and used. I will never use this site again. I wish I could give them zero stars.

I booked a room for 2 nights and had to cancel due to a family emergency. I contacted Expedia within the time frame I had to cancel which I was told 11:59pm-- a minute before the next day and I did so prior to that. I was assured that my refund of $351 would be refunded within seven days, well that was 4/28/2017 and today is 5/22/2017 and I've received NADA!!! On the phone with them now and they're saying it was refunded already. Well where the heck is it???

I booked a bus transfer at Barcelona airport using Expedia and FlyBus. I followed the instructions on the booking and found myself in a deserted part of the airport, I called the number on the booking and got a message that the office was closed. I contacted Expedia and got the following reply: "Thank you for contacting Expedia. We understand how important it is and we apologize for the inconvenience. We are pleased to assist you in your request for refund to your activity reservation. We checked our records and it show that the Speedy Shuttle: Barcelona Airport (BCN) was already denied your request for refund. We, Expedia are only rely to our vendor partners, if the Speedy Shuttle: Barcelona Airport (BCN) was not agreed to your request Expedia cannot override their decision". I will never use this service again. Seems like they can not provide a service and keep the money - Totally unacceptable. There is no option to give minus 10 stars.

I recently took a month-long trip to Europe. For the Florence part of it, I was scheduled to see Cinque Terre. I arrived at the designated meeting place well before the meeting time. No tour provider arrived. I called the provider - no answer; I then called Expedia who indicated they called the tour provider and also received no answer. The Expedia representative said they would begin an investigation. It is now almost a month later and I have not received a refund, nor have I received any explanation for why they do not think I should be refunded. They quit responding to my emails about a week ago and this one is really funny, apparently they have my email address or IP address flagged so that I cannot even got onto their site to retrieve the information which verifies my claim. RUN FOR THE HILLS!

Updated on 05/14/2022: 5 years ago I wrote a review of their so called flight insurance. 5 long years and no response. Shameful. I used to use them and have not in the last 5 years (half of a decade). I Hopper is much better. The flight insurance is a scam!

I needed a hotel room for June, of course it had to be the busiest weekend in June, the CMA fests. I found a hotel finally and went through Expedia since it was the cheapest. The WHOLE process showed that it was Refundable, Refundable, Full Refund, cancel anytime, all through the booking process. Once I had booked it completely, I was still under the impression it was full refund, cancel anytime. We had to book another hotel for the same area for a previous weekend. Went with our favorite hotel and asked if they had rooms for the following weekend, and they did (unlike when I was looking for rooms the first time). So we booked both weekends with them.

Was charged by the motel for a check in date. I never received the confirmation from Expedia. This is our honeymoon and we all know that are recently married things do not go as planned. I tried to call the hotel. They told me I was a no show and I owed them that night. The hotel manager then stated I needed to grow up and be responsible for things like this. I then was told to call Expedia and take it up with them. I called Expedia to explain I never received a email confirmation on this and was treated rudely as well. The guy I spoke to kept reading the policy to me. I told him I'm not child, if he could listen to what I'm trying to tell him, that's when he hung up. Advice pay more and forget the cheap middle man.

I just got off yet another excruciating two hour phone call with Expedia's Philippines call center with "Randall **" They are the WORST ever!!! Evidently none of their computers are ever working. You are put on hold for 20 minutes, they continually say they need to talk to their supervisor and drop you on hold again and again. But the worst is that they are a SCAM. If you EVER have the great misfortune of having to end up with a flight credit through Expedia you might as well just consider it a total loss.

I purchase my ticket to celebrate my graduation from Expedia. I made a mistake and purchased the wrong time for my return flight. It was a nine hour flight. Ten minutes after booking and reviewing my itinerary I called back to make the change. I also had insurance through Expedia. It was only for in case of death, illness etc. According to the CSR the computer was down and she'd call back in 3-4 minutes. Well she never called back. Four hours later I called back. I was told that they'd refund my money, in which would be pending until my bank refunded it to my account and to pay for another ticket. I don't know who has that type of money because I don't. The service the provide is awful. The language barrier accent is beyond difficult to understand or to resolve a problem. I would never book with them or anything affiliated with their company.

They changed my flights 6 months in advance. They stated United changed my outgoing flight from NYC which was a nonstop. They would not let me do a conference call with United. Instead of changing 1 arm of my flight they cancelled the entire package. Then all of a sudden they wanted to keep my hotel. Yes that was making them money. I cancelled it all using my Travel Protection and book via American and direct to the hotel for 1K cheaper. Very dishonest Expedia. Just what I needed in an attempt to bury my father!!!

I stayed at the Silver Sands Gulf Beach Resort under Expedia and had to leave a day early because I got very sick with the flu. I called a few days after and spoke to a very kind helpful man (I don't remember his name), who tried to get some of my money back for the night I didn't stay there, $200 a night, and he said they would get back to me on whether or not I'm getting my money back and never did. ): So I'm just bummed I lost $200, and would have been happy with any of it back, and frustrated I was left in the dark.

Here is my story. I booked an entire trip on the Expedia website. A few days before leaving on my trip I could not see any of my details on their site when I logged in. I contacted their service desk who informed me that Expedia had lost all my trip details. After a lengthy phone call we managed to piece my trip together - all except the Kuranda Scenic Tour (for which I had already paid via Expedia's website). Expedia admitted fault in this regard and I was told that I would be reimbursed within 5-7 working days. After this period I was still not reimbursed so I contacted Expedia (this was while I was on the trip). Expedia then told me that it would take a further 3-5 working days. Again I waited and nothing happened. I then made contact and was told that I needed to call the Service Centre to process the payment. I called the centre and gave my payment details - and was told that it would take another 5-7 working days.

This is the worse worse worse experience ever with any type of company. Figure that we are in 2017, such low low level of customer service still exist. I'm so so frustrated with what happened that I'M GOING of find the time to report to every blog how disgusting your service is. I purchase 4 tickets to Paris, paid my money 3274 as per the price on site, got my itinerary. 2 days later I found an additional charge of $819 on my checking and an email that stated it was done and it was reverse the same day. I did not give any additional authorization to charge my card for an additional 819. I have no knowledge up to now why that was, I felt violated and it was certainly a fraud in my account, that caused 3 small items to be paid in my account.

I purchased few tickets through Expedia and I am telling you it is NOT WORTH IT!!! If a booking won't go through, the money will still be deducted from your bank account. I then got the chance to contact them regarding this and they told me to contact the bank. It is nothing to do with them. I then rang the bank and the bank told me to contact Expedia. I went ahead and contacted them again regarding this and they told me maybe the time I tried to do a booking the website was down. WTF??? I kept on nagging until they refunded my money back. I told them if this will happen again I will make a bad review. Last week I tried booking a fare and it didn't went through saying because there was an issue. I checked my account. The money had been deducted. HONESTY!!! EXPEDIA SUIT YOURSELVES.

I booked 5 days, had to relocate after 2 due to problems. One was that the resort description and ratings on Expedia's site were false... Just like the only good reviews of Expedia online being on the Expedia site... Expedia said "cost of cancellation is full price of booking"... So they lie and have no refund policy. I had to pay for a resort I didn't stay at. Contacted Visa and they sent it to "fraud" saying it is a daily issue with Expedia. I was refunded for the full 5 days and had no further contact with Expedia from either end.

Purchased air and car reservations May 2017 and paid 43$ for trip insurance. I needed to cancel and was referred to a company named Aon Affinity. They told me a claim needed to be made, but a doctor's excuse and other ridiculous reasons would the claim be approved. It is no different if you don't have trip insurance. Their insurance is a scam and was told could use the ticket at a 200 & penalty at a later date. I am out 1,000 dollars and was on the phone for hours trying to get a refund that I paid insurance for. They are scamming people out of money. Why can they not just refund instead of keeping your money?

I was trying to purchase a $270 plane ticket through Expedia, but when I got the payment stage of the purchasing process Expedia kept giving me a notification they couldn't complete my payment, and to try again later. I attempted seven times in total, getting the same error, with no actual purchase being made (i.e. I didn't get a ticket).

I had bought tickets with Expedia for a flight to Hawaii. The time was getting close but major events had taken place in which my wife and I was not able to make it. So we called Expedia and asked for our refund, they put us thru loops over and over and over, they said they were going to credit us the $1,397.22, but what's the credit going to help if I can't get the time off or something else comes up or if one of us dies or something. Then they said you can go thru the insurance company which is the same thing going thru hoops again. How come this company can't work with people their customers, life happens. We don't know what's going to happen tomorrow that's why we pay the extra for the insurance.

We are long time and loyal clients of Expedia. We always h'been happy with service. Last week traveling to Hamburg cruise we booked with your agent on the phone stay in Holiday Inn and Novum Hotel Konigshof. Holiday Inn order was fine. But your agent recommendation to book Novum hotel May 6-7 have been ruined our vacation. We paid around $200/night for decent 3 stars with nice front, 3 story bldg picture...

I booked a hotel room through Expedia for a work event. When I arrived at the hotel, my room had been double booked. The hotel told me that I would have to be refunded through Expedia. After several attempts and 2 months later, I have yet to receive a refund. I had to find last minute accommodations and pay the new hotel as well. It was a headache. I am getting bombarded with advertising to use Expedia again yet no refund for my double booked room that I was not able to use. Extremely poor service. Do not use Expedia.

Buyer beware!!! Expedia employing bait and switch tactics right on time for the American vacation season. Prices on their web site will increase over 12 percent when you go to the booking/paying page. The price magically increases from one second to the next but they will not adjust prices on the advertised (bait) page.

On the 1st April I used Expedia to book a hotel Calista Organic Hotel in San Francisco from 9th July 14th and I choose the following option when booking as I did not wish to pay for the accommodation until I arrived at the hotel. "Book now, pay later. Some hotels give you the option to book now and pay later at the hotel. You will pay the hotel directly at check-in or check-out, in the hotel's local currency. Accepted credit cards vary by hotel." On 3rd April my credit was debited by the hotel €1412.01 directly. I did not give my details to the hotel so I feel that it was wrong for Expedia to do this. I called Expedia about 10 times to resolve this problem. I cancelled the booking as this was part of the conditions when I booked free cancellation. When I call Expedia who are located in India, they had to call San Francisco, where it was normally during the night so they could not cancel same.

Confirmation number not being honored and Expedia cancellation reservation. Booked with Expedia to stay at The Comfort Inn Airport West in Toronto, April 19th. When we arrived with confirmation # the hotel would not honor it. The price was now $159.99 plus tax, not the $117.00 that Expedia had given the confirmation for. Hotel gave me Expedia's phone # and I called them. They kept me on the line while they called the hotel and came back and said that they cancelled my reservation. I had to pay the $159.00 plus tax. I see this as a fraud and scam.

I booked a package. Due to weather related issues, flights got cancelled. Hell getting through to Expedia, and hellish getting any money back. How is this company still in business? They told me I traveled to Canada, when I did never boarded the plane. Wow!! STAY AWAY!!!

On 25th of April 2017 I had booked a ticket for my daughter Dubai - Beirut round trip on Middle East Airlines. I paid with my TD Canada Trust Visa. The system informed me that I will be receiving the e-ticket shortly. After couple hours I received an email saying that the ticket was cancelled by the airline. I checked my bank account and I found that an amount of 319 CAD was taken from my account. I contacted Expedia to find out why this happened. The agent told me that, "There is a problem in issuing your ticket." She put me on hold for almost 30 minutes. She asked if I still want the ticket and I said, "Yes". She told me, "Give me 2 hours and I will call you again and I will give you the ticket." After 2 hours I received a call from her. She said let me contact the ticketing department. She put me on hold for another 30 minutes. She informed me that I have to wait for another couple hours. At this point I asked to speak to a supervisor.

I booked a flight for my son yesterday evening on Expedia.ca. Knowing he may need to change the ticket, I selected Trip Protection for $90.00 However, once I clicked 'continue booking', the insurance amount was not added to the price of the ticket. This is where the issues began! I could not go back to double check whether or not I had selected the insurance option. There was no 'live chat' available to address the issue. Despite a window suggesting I could email customer service, this also was not possible. The only option was to call... And I am in Cairo, Egypt... Without international minutes on my phone... No Skype and no landline, so I CAN'T call!!!!

Believe me, I've tried it, the worst booking Hotels, Flight & Cars in the net. Don't think about trying this website EXPEDIA. My Itinerary # ** dated April 29, I bought a flight ticket from Amm to Mad. Expedia charged my credit card three times $398.96 + $400.08 + $398.96. So if you don't have no enough balance in your Credit Card to deposit for car rental and they ruined your planes, then say "THANK YOU EXPEDIA".

Tried to call them multiple times before the 24 cancellation deadline and would not answer waiting 1 hour four different times. Tried calling the next day and no answer. Finally on the third day they answered. Was too late they wouldn't do anything. The so called "solution" they gave me was a credit to the airline but in order to get the credit I have to pay $300... that doesn't sound like a solution to me!! Don't ever buy their cancellation insurance, it's a joke. They will find all the loopholes they can to not reimburse your cancellation just as they did to me. So I paid $85 for an insurance that didn't even do what it said it was going to do. NEVER BOOK WITH EXPEDIA!!!

I misspelled my last name by 1 letter and Expedia chose not to hit the edit button and change the 1 letter. What they did instead was to charge me an additional $305 to edit the one letter in my last name. They originally charged me $610. I have never been more dissatisfied or appalled by any company I have ever dealt with.

I haven't had a vacation since 2009 and it took me 2 years to save up for a vacation to Monterey Bay, CA. I had to book a big enough room for 5 people. I was going to get there Friday the 14th of April and leave on Sunday. We got there after a VERY long drive to find out I had no room booked for me for that night. It took a hour for us to get a SMALL room that had ONLY one bed when I paid for two beds and a pull out. The manager said on day 4 because my mom got sick we stayed another night that Expedia said they were going to give me back $50. WHAT? ONLY $50 for all the crap I had to go through.

First off I was not aware of the country I was flying to, it was a family emergency. I book round trip thru Expedia online, never ask me if I wanted refundable tickets only after I paid my ticket did it state non-refundable tickets. Then I got the travel insurance thinking ok they charged me $35 just for that. And then the day I am suppose to leave I woke up feeling sick with flu like symptoms so I called Expedia only for the man to tell me, "Ok no problem I can cancel your flight." Then I could not hear him as he was talking really fast then he hung up on me. Called me back a few times still couldn't hear him. Only part I can hear him say is "I can't refund your money but you have a credit that you can use from now up to a year only for travel to same place and you will have to pay $200 more for cancelling your flight!"

Recently I was traveling Cancun, Mexico and booked a car rental with Expedia. I had to pay a damage waiver upfront and then pay for the vehicle upon arrival. When I arrived in Cancun, I went to the car rental (Fox Car Rental) place and they did not have my car for me. Here I had booked the car for 2:30 am (when they are not even open) as opposed to 2:30 pm. They did not have any vehicles left I could rent, therefore I left empty handed. Fair enough, my mistake.

I used to make reservations at Expedia, not anymore. I have been trying to make a new reservation for days in the last 2 weeks, I have ended up with expedia. Taken out the wrong amount of money from my bank account, I have been several times on the phone trying to get help from them and all they do is trying to sell me a new vacation package. Don't waste your time, they suck.

System set up to raise prices when you're ready to complete. You'll get much higher price the moment you press booking. I experimented many times for the same booking package. Lower much higher when you want to pay. They set up their system to cheat, to rise prices when you ready to pay. Totally disgusted!! This is how these crooks make their living. By cheating and robbing customers!!! They should go out of business however they are worth billions. How this is possible? 0 stars or minus star would be too much for these cheaters.

Really 1 star is too good for them. Cannot believe I just been ripped off. I bought 2 tickets to Miami in Sept. Also bought insurance because it was 4 months away and a person never knows what may happen. So I trusted Expedia to take care of me. That was the wrong thing to do. I had to cancel my flight. Called them with 4 months in advance. They said my insurance was just for medical or death per Delta policy. I called Delta they informed me if I had went directly through them I would had received my refund but since I went through Expedia I had to get my refund through them. Expedia after calling 3 times and getting disconnected once then informs me that I purchased non refundable tickets. I know I did not purchase those. Why would I pay for insurance. They stole $800 from me. I will never use them again. I hope this help someone from not being taken advantage of.

I have used Expedia for booking flights before. I guess if you don't have a problem with your reservation, and you don't need to contact them for help, you are ok. This time there was an issue with the name change I needed to make on my reservation. I called Expedia, and was on hold for 45 min. After that hold I got connected to someone in Philippines who barely spoke English, and had a hard time understanding what the problem was. I asked to be transferred to someone in the U.S. Got put on hold for another 40 min. I got connected to someone in India. I explained to this person what the problem was, and was told "Please hold, I need to connect to the airline". At this time it took almost an hour. When he came back, he assured me that all I needed to do was to email a copy of my passport to the airline, which I did.

I am so incredibly frustrated and confused regarding my recent experience with Expedia. Let me be clear, I have used Expedia for years and have NEVER had this much trouble with them. I had previously never used their travel protection before and purchased it for the first time... And I'm afraid I'll never purchase it again... I'll also likely purchase all my tickets directly through airlines or via American Express Travel from now on.

I booked a hotel through Expedia last week and I called to change the check in dates today. They don't let customers modify dates without creating an entirely new booking which made the price of my booking increase by 50%. By canceling two additional nights I'm paying as much as I would for 6 nights because they can't simply remove the two nights. It's ridiculous. I'm never using Expedia again.

Flew with Expedia for a while now, nowhere does it say which flights are refundable or not. Not only that but also, purchased my plane ticket and charged a total different amount than originally purchased. Talked to many Expedia agents and all were helpless. Never again buying from here. Save your time and just buy directly from the airline or from a local agency. Turned a $300 flight to $700.

I purchased 2 tickets from JFK to Copenhagen on 2/21 noon. After I booked tickets I realized that my first name was missing the ending part. I called immediately and request the name change. The gentlemen on the phone told me that he couldn't change for me unless after 24 hours. He offered to cancel the reservation for me. After I spent 30 minutes to book the flights, of course I refused. I called 24 hours after booking, been told has to pay $25.00 for name change. I was upset because yesterday he didn't tell me that after 24 hours he can change the name but has fee involved, otherwise I canceled already.

This was the first time I used Expedia. I took some getting used to and was more concerned about getting the right flights and hotel in the right location and price than their loyalty program. After the trip was booked, I joined the loyalty program and now the trip does not qualify for their points because I joined after booking the trip on Expedia. They can keep their stupid points and will book directly with the airline and hotel or another travel service than ever using Expedia again.

I always buy tickets online. This was the first and last time for me. I just wish I had read the hundreds of reviews before hand! I bought tickets for £185 plus £23 for travel insurance for cancellation, just in case. No one from Expedia and alliance was helpful! Be warned, WHEN PAYING FOR TRAVEL INSURANCE THINKING YOU WILL BE ENTITLED TO A FULL REFUND IS VERY VERY UNLIKELY!!! You will NOT get a full refund because they do not tell you all this when ticking/adding the option! Please be warned. Read the small print then try to contact them which will waste half your day!! Rubbish Company. Don't understand how they sleep at night.

This experience is beyond me! My boyfriend and I booked flights with Expedia to San Juan for next year in January for our first 7-day cruise together, along with another couple. We have been saving for months and were extremely excited. We found out today that our cruise was canceled! Of course emotions were running high but I was relieved to know that I had booked trip insurance with our flights. I called Expedia and they continued to tell me my protection insurance doesn't matter. My circumstance isn't included. Haha! Like getting my cruise canceled, the whole reason why I booked the flight doesn't matter. Are you kidding me? All I wanted to do was switch a day later on departures. They could care less. DO NOT get trip protection is an absolute joke! DO NOT use Expedia! They don't care! I'm so disappointed and will never use them again!!!

Booked Avis Car Rental through Expedia. Car was not available when we went to pick up. No help from Expedia. In the meantime, I was being inundated with promotional material from them. Horrible experience with Avis and Expedia. At least Avis tried to help resolve the problem. Expedia - Never again!!!!

First time Expedia user, last time Expedia user. I had planned our FIRST family vacation, my children being 12 and 13. We took them to Disney World. I got flight and car through Expedia. Flight no issues. Great. Went to get our car, could not get it. Did not have a credit card. We are stuck in Orlando Airport with no car. Luckily we got some help and were able to secure another car with another agency. Paid cash which hurt a little to our spending money. Car rental told us we would have to get a refund from Expedia.

Purchased travel insurance from Expedia website for airfare. An illness prevented us from flying. Per instruction from the Expedia rep we needed to call the insurance plan (AON) and the airline (Frontier). The insurance plan stated it will send me claim forms to fill out in 2 days. Once I submit the paperwork it will take another 7-10 days to see if they approve the refund. Seems like an extensive and complicated way of trying to get a refund for airfare. Should be simpler to receive a credit from the insurance plan for when there is a sickness or need to cancel a flight. Will not use Expedia or flight insurance from AON again.

I'm an avid traveler that has always used Expedia to book my personal travel arrangements. One important detail: I never purchase non-refundable flights. As of today, I will no longer use your services and any companies affiliated with your brand. Their customer service manager, Barbara, is quite condescending and does not know the meaning of customer service. Additionally, when I first purchased my plane ticket to Acapulco, nowhere on the app did it say my ticket was non-refundable prior to the purchase. In March, I purchased a ticket on the Expedia app for $419 from Houston to Acapulco -- my first international trip. The airline selected was Interjet.

I purchased an online low-fare flight for my boyfriend, which supposedly gives you an option to add cancellation insurance for $19 if purchased within 24 hours. Not long after the booking, I was informed my boyfriend's ride would suddenly not be available at the time of drop off. Not to mention he was almost two hours away from the nearest airport... A taxi or even Uber would cost more than the flight. So, I ended up needing to push the flight time off for 2 hours or so later. After the insurance purchase, I wasn't sure of how to apply it online, mainly because it was kind of giving mixed messages. So, I decided to call Expedia. Once I was on the phone with the representative, I explained that the insurance confirmation had two conflicting prompters, one of which said the reservation was canceled and the other stating that I would have to call customer support and provide the cancellation number/itinerary.

Booked the Expedia’s air ticket in last holiday season. Expedia’s booking system is terrible. Aftermarket service is the worst also. Normally $700 + ticket, I ended up paid $2000. Cannot solve any issues. The worst airline. Cathay Pacific canceled my trip in advance, and I got no refund, had to buy another ticket from another airline via Expedia. At that time thought can get refund from Expedia or Cathay Pacific. However it spend me three months getting the final response for the dispute, get nothing back. (Phoned Expedia many many times, cannot be refunded or provide any coupon.) Will never do business with Expedia. Will never do business with Cathay Pacific.

I totally agree with the worst reviews here. Their website malfunctions. You'll realize the actual booking date you made is different than what you wanted only after you finalize the booking. You call right after just to waste your time. There's no way you'll get your money back... Totally disgusted!! This is how these people make their living. By robbing customers!!!

Expedia has always been my favorite mode to book a reservation until recently. I'm always very careful to book a room that can be canceled without a penalty because I own a business and money and time off can be a problem. I booked a hotel reservation to stay at Melia Nassau Beach Resort in the Bahamas for Nov. 19 - 25, 2017...8 months in advance. I realized soon afterwards that I hadn't accounted for just how costly the trip was going to be between buying 3 rt airline flights and 3 passports, etc., so I went online to cancel and didn't see the option.

I called Expedia to inquire about flights. I told them I wasn't sure of the time of my meeting in DC and was not ready to book. Their representative told me to buy "Flight Protection" so if I have to change my flight, there will not be any change fees, and if I find a lower rate I would get back 50.00 and the difference between the flights. My meeting time changed. I had to change my flight. I am being charged a 200.00 change fee (which happens to be the cost of the one way flight). I also found lower prices and Expedia would not honor their policy.

Please don't believe in Expedia's option for insurance. I purchased and at the end I had an inconvenience and need to change dates. After an entire day speaking with customer service at the end they said it was non refundable and providing the same package with a new prize but not taking in consideration what I paid. I lost BIG... The insurance they never explain why it didn't work, I said different times that I purchased the insurance in case of a cancellation. I thought I was going to lose a small percentage of the package but finish losing my entire money.

On April 11 I made a round trip reservation with Expedia with the printed understanding that I had 24 hours to cancel the reservation. I called the 877 customer service hotline with 4 hours and followed the prompts to cancel the reservation. When checking my credit card statements I found I had the charge but not the refund. So I called again with 8 hours and again followed the prompts to cancel. AGAIN THERE WAS NO REFUND ON MY CREDIT CARD. I again called on April 12 and canceled.

For a company that is in the customer service industry, they are HORRIBLE!! If you decide to book anything with them, ALWAYS make sure you sign up for PRICE GUARANTEE after you book anything. It should automatically pop up before you finalize your trip, but it doesn't and when you find the price has gone down, they won't accommodate you. They hide behind their policy and will not assist you. In addition, if you cancel your trip, IT MUST BE CANCELLED WITHIN 24 HOURS OF BOOKING. Again, it's not emphasized like I have it. Furthermore, the 2 times I have contacted them, it was routed to in the Philippines and India with background noise of everyone on the phone with customers. Very difficult to hear and understand. I will never use them again and suggest you try elsewhere.

I reserved a room at Blockade Runner Quarters in Oak Island, NC through Expedia. I had a reservation with itinerary, it even says, 'no need to reconfirm'. It turns out said hotel don't take online reservations anymore. We called Expedia several times. We told them to cancel my reservation but they said they can't do that until they get in touch with the hotel who clearly is not taking any calls from them. In other words we were left with no hotel on a holiday weekend. They couldn't book a hotel less than twenty five miles so we ended up booking at Airbnb at a much higher rate.

NEVER BOOK WITH EXPEDIA. I booked using their online platform with a price of $390. That night the airline changed their price and Expedia did not notify me. They let it sit for 6 days while airline tickets were going up. When I was on the phone with customer service rep #1, he tried to charge me close to $600 to rebook. When on the phone with rep #2 she had let me know that I was in the wrong. Rep #3, the highest corporate customer service also didn't do anything. Actually, they lied. They had informed me that Expedia actually records all account data for 28 days and my only activity was today, the 17th of April. Fortunately I had a screenshot I sent them that said I had gone to their payment page on April 11th. Expedia can literally go to hell with all of their ** employees who offer no help to anyone, ever. F you guys.

I had to change my return flight from Dubai and the agent I talked to had a very hard accent. He told me the difference would be 200 dollars for the change but Expedia charged me 200+1200 dollar airline flight difference. So I paid 2500 dollars for the round trip from Dubai. Before I called the ** agent, I had looked at other options and could have paid 600 dollars for a one-way trip back.

Went to Dublin 10th April until 12th and stayed at the Arlington Hotel and booked flight and hotel together with Expedia. Never never again. When I booked the holiday the website would not accept my Nectar card for starters. The flight was lovely and the transport from the airport to the hotel. But the hotel was dire oh so dire. It was very tired and dirty. We had a meal and in the sachets of sauces was a chip that had been there days as it was growing penicillin. The staff in the hotel were aloof and not very helpful. When we went to the room on checkout we had the room until 12 md but someone was hanging around the landing waiting for us to vacate the room from 0930. Felt we were being pushed out.

We have been purchasing airline tickets and event reservations with Expedia in the past. We had a few little disappointments here and there yet this recent one was the worst. My husband purchased airline tickets UA (ANA) for Haneda, Japan for the 2 of us March 2017 for our trip on April 5, 2017. He was going to surprise me (for my 60th birthday celebration in Japan) with PREMIUM ECONOMY SEATS. He was assured/guaranteed that the seats he purchased were premium economy seats; not once but twice (on the day of purchase and the day before departure). Much to our disappointment and anger when we were picking up our tickets at the airport (JFK) on April 5, 2017 that we had economy seats!!!

I have experienced twice while using Expedia services for hotel bookings. Early this month I made my hotel booking for a Singapore hotel and the agreed rate was different but I was surprised to see the charged rate which was much higher. Today on 16th April, when I was doing the booking for a hotel in Kolkata, the rate shown was different and after taking the card details the rate shown was different which is on higher side. I called the customer care, while they agreed that there must be technical error. The person Mr. ** was fully convinced with the episode and even assured that this will be taken up with his higher ups. I feel they're not the technical errors but intentional errors. Decided not to use this company again for my any travel needs.

I booked a hotel in Paris for three nights approximately four months before the actual trip. I clearly stated I wanted one room with two twin beds, but somehow the hotel did not receive the correct reservation through Expedia.com. This has resulted in a series of unfortunate events that have disrupted my and my travel companion's plans. At this moment I am in the hotel lobby to use the internet instead of my hotel room. It is almost one in the morning and because of the first mistake Expedia.com made, I am dealing with a list of everything that has gone wrong at this hotel with my booking. After reading all the problems with this company, I will never use it again.

Never BOOK with Expedia! Cheaters!! Liars!! Expedia staff and supervisor kept lying to me on request of just adding a single alphabet at the end of my name which was missed out. First they committed that this would be completed in 24 hours, no worries and gave me case number. I would be notified by email. 3 days passed but no email. Upon calling support again and being put on hold for half an hour they said it is not the airline's policy to change passenger name. I said, "You guys told me that this would be done 3 days back and now you are saying this." The support person and supervisor after lots of convincing admitted that wrong information was provided to me and said that they would rebook my flight, refund my cancellation and ticket fee but I have to pay an extra $$$ for new flight booking and cancellation which would be returned to me.

My experience with Expedia's customer service representatives was horrific. No one was helpful. The reps were huffing and puffing on the phone like they were so stressed out about me calling for the reservation EXPEDIA screwed up!!! Every single time I asked to speak with a supervisor I was placed on hold for 20 minutes then cold transferred to a whole other department who had no idea what was going. So I spent 2 hours explaining myself over and over and over again to these representatives who did not want to help. This ruin my entire Easter weekend with my family.

When booking a flight, you are offered trip cancellation insurance. Terms for this insurance are not available ahead of time but sound pretty general in the ad. After you book your non-refundable fare, you are sent an email with the terms that indicate some pretty specific events had to occur before the insurance kicks in such as house made uninhabitable, or a death with final verification needed. Then you initiate a claim procedure.

I booked the Best Western Hotel in Inglewood weeks before my departure, as I wanted a Hotel close to the Airport. In Seattle the Security-Boarder Officer warned me to stay in Inglewood as a ** and blonde girl and told me to change my hotel. I called Expedia and I made it very clear to the person I talked to that I wanted to get out of Inglewood.

Booked Boat Harbour Garden Cottages, Boat Harbour - (Itinerary: **) on the 9th March. Drove for five hours, arrived at accommodation to be told the booking was not received by the accommodation manager. Called Expedia twice. First time staff told me they could not hear me. Second time they told me they would find alternative accommodation, then hung up on me. Meanwhile, Expedia took full accommodation costs from my credit card. Family of five left to our own devices.

I bought my tickets to go from 28th of May thru 2nd of June 2017 with Pawa Dominicana. Not even a few days later I got an email saying they had a flight schedule change. This meant that I had a layover of 8+ hours at St. Domingo going to Miami and 1 day + layover coming back to Curacao. I called them and told them that I wanted to cancel the flight, because I had bought a bundle from them including the hotel and car + insurance for the flight/hotel/medical and car. They told me it is okay they will need to contact Pawa Dominicana via mail to get the authorization code so they could cancel it. This has been since January and my flight date is coming up next month and still I haven't received my money back. I even told them that I wanted to make a claim with the insurance and even that is an problem for them.

I have booked with them three times and have had a bad experience every time. The most recent was today when I specifically clicked on today's date to book, and on the confirmation page the website malfunctioned and changed the date to a month from now! Also, I was charged for the room in advanced which I did NOT consent to. I even read the fine print to make sure I was only making a reservation to pay once I got there. Still, the same problem from last time.

I booked a hotel on Expedia. A few days later I found a reduced price on Expedia for the same hotel. I read their price guarantee and it said that if you find a lower price on any website within 24 hours you could get a refund of the difference. At that time, they had an exception for Expedia+ members, where they could ask for a refund up to 48 hours before your trip. I searched my Expedia account and found out I was an Expedia+ member so I asked for a refund of the difference. They were supposed to answer within 72 hours. About a week later I finally got an email back saying my claim was denied because I didn't provide a screenshot of THEIR website showing the price.

Stranded in the far reaches of the Caribbean on a small island with torrential rain and airport closure! Telephoned the advertised free number, "We accept collect calls!" Double checked with their agent upon answering and was then put back and forth on hold for 169 minutes whilst they sorted out our airline tickets. Got home and received a bill for $302 for that phonetical! Pursued it with Expedia and all they were prepared to do was offer me a $150 hotel voucher to be used within 12 months!!! In light of my reaction they upped it to $200. Talk about passing the buck literally - a dishonorable company that doesn't stand behind their employee errors and is clearly happy for you to pay for their mistakes and what about being on hold for 3 hours! Fun fun fun. Avoid Expedia!

Book a hotel in Panama through Expedia. It wasn't until after I paid that I was notified that there was a $500 deposit. When booking the hotel it did not once notify me that there would be a deposit. I consider this false advertisement and a scam. I will never book through Expedia again. I'm highly displeased. Do NOT be FOOLED by their PRICES. BEFORE BOOKING everything, MAKE SURE YOU LOOK UP THE LOCATION. THEY DO NOT GIVE ACCURATE PRICING.

I've used Expedia for many years in my personal and business capacity. I was always happy until something went wrong and the true colours of the company were revealed. When booking a hotel (apartment) for a holiday I discovered on arrival that the place was filthy, appliances broken and was uninhabitable. It looked nothing like the pictures on the website (see example picture from their website and what the actual bathroom looked like).

I tried booking a flight through Expedia. ca in April 2017. I was looking for a return flight from Toronto, Canada to Fort Lauderdale, Florida for later this year. When you go on the Expedia site, you can choose the departing flight first and then the returning flight. So this is what I did - chose the departing flight with Air Canada and then the return flight with Delta as the options allowed for this. I then get an error message, “Unable to process your request, try again.” So I tried again but after a few more tries with the same issue, called the expedia customer service line.

I clicked the dates for hotel reservation was 14 April 2017. Expedia booked for me for 6-7 April 2017 and steal my money. Purely scam. Check your date carefully in the confirmation paper, maybe too late to cancel or to ask for refund. SCAM, SCAM, SCAM, Expedia SCAM.

I've had 2 bad experiences with Expedia. First time was when I purchased a car rental from them. Got to the car rental place and they could not find my reservation. I paid for insurance via Expedia, but when I got to the car rental place, there was no record of that. Wasted 40 dollars on the insurance I did not receive.

I booked with Expedia for the first (AND VERY LAST TIME!!!) three months ago for a family vacation in Kissimmee, Florida. As we were three families and children going I booked a three bedroom condo from one of their hotel listings. I was sent a confirmation. Oh, by the way I was also told they would not bill my credit card until my stay. I was barely off the phone and my card was charged. Fast forward after receiving confirmation, for my three bedroom I expected everything to go smoothly. Three weeks before my stay I called the hotel to confirm. They booked me for a two bedroom when I paid and expressly said wanted a three. As I type this review I have been on hold for close to 93 minutes to no avail. Never book with EXPEDIA.

I booked a hotel at Kansas through Expedia for 29th March to 2nd April 2017 (four nights). On check in I told the hotel management that I would stay only three nights and they responded that since I booked through Expedia, I would have to go through them for my 1 night refund. Before checkout on the 1st April, I called the Expedia phone number (18772613523) provided on my itinerary and I was told that they would call the hotel and confirm while I was on hold. They told me the owner/manager was not in and they needed his approval to refund me. I was informed to expect a callback. No call came.

I attempted to purchase tickets but when I got to the payment screen, I was given the following message: "Your flight just sold out. Don't worry - your card will not be charged. Click here to search again." So I thought no problem and searched again, choose a different flight. This too was sold out. This happened 2 more times until my card was declined. Turns out, Expedia did charge me all three times for the tickets. This almost drained my bank account. Not sure how I will get the money back.

I have booked often on Expedia. This past time I had 2 problems both of which were addressed professionally, with care, pleasantly. I could not be more happy with the way they dealt with and the attentiveness with which they got involved.

Book a flight from France to Thailand, received the booking confirmation and eTicket, only to discover at the airport counter that EXPEDIA never book my flight!!! OF COURSE they took the money!!! And now don't want to give it back!!! One advice only: NEVER USE EXPEDIA!!!