Expedia Reviews

I have never, and hope to never again... but I have a public service announcement for anyone interested. I was supposed to leave for Dubai this past Sunday evening (a trip I planned in December to help me deal with my husband passing away). Expedia completely ** up and somehow didn't put my name on the flight despite my booking this trip 9 months prior (not even sure how that's possible) so I stood at Logan, by myself, for 5 hours attempting to get through to customer service (as per the airlines request) to remedy the issue. I missed my flight, and considering there are no alternatives in a short period of time--had to cancel completely.

We had planned a Italy vacation for September 2017. We booked our hotels and one was with Expedia for Monterosso Al Mare. When we arrived there the clerk at the desk told us they have no reservation for us. They stopped dealing with Expedia 6 months ago. Yet Expedia and their website on my booking still showed to the very day that the reservation was confirmed, no need to re-confirm, etc.

My wife and I bought 2 tickets with hotel to Cancun Rui Palace Americas from Expedia on August 15th for our 25th wedding anniversary. Unfortunately hurricane hit Houston our hometown the same weekend. All flights out of Houston were cancelled for 4 days. I got an email stating that the flight is cancelled from Spirit and will receive a full refund. After weeks of calling Expedia and dealing from one customer service rep to another and no answers from any, always told we're looking into it. Well 4 weeks passed and they sent me an email basically, "Tough luck we are not refunding any of the 1,600.00" that I had paid furthermore not even a credit for future trips, thank you Expedia for taking our money. We use this online company for all our trips and put our trust into them and this is how it's handled. We will never buy from any online company again. We will check their prices then buy direct from airlines and hotels.

I rented a car through Expedia and the vendor was Hertz. The price was supposed to be (and I have documentation) $1196 which included the insurance. When I picked up the car, the actual price was $1929 due to insurance requirements (Collision Damage Waiver and a Theft policy which Hertz said was required) by Hertz as the rental was in Ireland. Hertz also charged me a $2500 deposit in addition to the insurances which was not disclosed by Expedia OR Hertz, and I read all the fine print on this. Hertz says Expedia didn't know what it was talking about when they quoted the price of the car and insurance.

Ok I had book a car rental through Expedia. One on 9/16 2017 and again on 9/17/2017. I had to cancel both ‘cause Enterprise gave me a hard time about the insurance I had purchase from Expedia, so they going to refund me money from the insurance but I spoke with a manager and he stated to me for my inconvenience of my 2 rental experience that he was giving me 2 50 dollars coupon for troubles. Now today is 9/24/2017 I am on phone with customer service and now they telling me they don’t see that on my account but they do see where I booked for car rental. Now I am in hold waiting to speak to supervisor, been on hold over 30 min.

My son is in the US Navy and purchased airline tickets for travel dates along with AOC insurance. Expected travel dates were changed for extended deployment duties. A call was placed to customer service at 12:00 pm transfer dates of travel. It's now 8:20pm and still no resolve. After 8 hours of holding on the line and having several returned calls with idiots saying the same nonsense the best offer is a credit to fly using this crappy, unprofessional, rip off company. This is by far the worst customer service I've ever experienced. I'd like to know what does the insurance actually cover. Never travel with Expedia!!!

Booking on Expedia for 2 Hotel rooms if you paid in full at booking the room was for 115.00 per night plus all the other fees. So paid in full but my printout shows 140.00 per night. Per travel@customercare because I could show a "screenshot" the 140.00 per night will stand, Of course when the first contact to them it was 24 hours later before I could respond back to them and fill out the form. 4 pages showing what was paid along with the itinerary number. The very next day the 115.00 was no longer offered. Will no longer use them.

I booked our flights with Expedia and tried to change it after some 10 hours, apparently, the airline company would not change it just because we booked via Expedia!! Had we booked directly with the airline, we could have changed and even cancel it within 24 hours. Booking with Expedia caused us damages and aggravation that was totally unnecessary and avoidable only if we booked it directly with the airline. Expedia does not let you know these things in advance, be aware of it and consider everything very carefully before you choose to use their services. For us lesson learned: Never again will we book with Expedia.

I had purchased a vacation package to Antigua trough Expedia leaving on September 30, along with that I had also made the trip cancellation insurance purchase. Due to hurricane advisories and disaster which happen to sister island of Barbuda I decided to cancel my trip. Thinking I had insurance coverage which will allowed me to do so I called Expedia to put through the cancellation. I spoke with the agent and asked to process the cancellation letting him know that I had purchased insurance with that package. I was not advised by the agent at any point of the call that my reason for cancellation may not fit into one of the categories for cancellation. It was my first experience with that type of cancellation and I asked what I should do next. I was informed by agent that confirmation e-mail will be sent to me in next 24 hours and I should be fully refund.

Booked hotel in Amsterdam through Expedia and received email from my PayPal account that the funds had been taken however on arrival at hotel there was no booking made? I had a transaction number and Receptionist rang them just to be told that it had been booked but then UNBOOKED??? No reason given.

I experienced exactly the same, hours of sitting on the phone. No help whatsoever to adjust flights, cancel and receive any refund in two scenarios I experienced traveling abroad. Contacting the airline you've gone thru directly is completely out of the question. The airlines refuse to help you. When you book with Expedia, your only option is to go on that flight at that time or just lose your money.

I booked 2 nights in Yosemite at Cedar Lodge using Expedia for the first time ever on July 14th & received confirmation 2 seconds later, with a notice that stated: "The link below will show itinerary change and cancellation options". When clicked I got the message: "Website may be temporarily down or permanently moved to a new address, (if that were the case shouldnt a technology-based company have the smarts to send proper info and link?). Then they had 3 suggestions, #1 Make sure you have connectivity (I most certainly did have connectivity). #2 Check back later (I did repeatedly over a number of days getting same message) and 3rd suggestion make sure I entered propped address. (I didn't enter an address. I was using the link Expedia provided, how in the world would I know what address to use if they had not provided it?)

On July 24 I reserved an Alamo car for Aug 1-10 through Expedia. Expedia required my credit card for that reservation. On July 30, we realized we didn't need rental car so I spent several hours on Expedia website and phone trying to find the well-obfuscated cancellation method. Expedia rule is "Cancellations can be made free of charge up to and including the day prior to your pickup date, and your card will be refunded in full." I also found cancellation had to be made through auto rental company, not Expedia (per Expedia fine print). July 31 11:15 AM, I called Alamo at Buffalo Airport and cancelled my reservations. Expedia charged me $547.86 on July 24 credit card and has not refunded or responded as of today September 19th. JOIN IN WITH OTHERS IN CLASS ACTION?

Expedia advertised that they would change your flight for free, what a crack of **. On the 5th of September, I booked a flight on Expedia for a Delta Airline flight to Atlanta. As soon as I made my final click with payment I realized that my return time was not in the evening as I always come in the evening. I call Expedia right away to asked them to change my return flight time. There was no human rendering customer service; instead the voice message said because of the hurricane Irma and travel problems, if I was not traveling in the next 72 hours to call back at another. I called Delta Airlines and heard a similar message. Two to three days later I spoke with a Delta customer service person who said that Expedia had my record "locked up" and that Delta could not open my itinerary.

Please be aware that booking with Expedia lead me to pay more than they listed it for. I just booked a flight overseas with Expedia - the amount that they posted was $1,280.10 when I booked and they processed the payment amount higher than they posted, I was charged $1,471.20. I have spent the last two hours with the agents trying to resolve the issue and they said that they cannot do anything. They stalled for hours making me upset and at the end angry. What horrible customer service, it's like they did it on purpose. I wanted to let everyone know that this is false advertising on their part. You cannot agree to pay one price and in the process they confirm a price that is higher than the one you selected. Worst of all is that they have rotten customer service - over two hours being transferred from one person to another and stalling in between. Shame on them. Horrible customer service and falsely listing prices on their website.

Expedia has to be one of the most ethically corrupt businesses. I am an American soldier who along with my wife, have been saving and planning for Greece for over a year in September. Just over a week ago I was activated in response to emergency relief actions for hurricane Irmas' destruction of St. Thomas, Virgin Islands and had to cancel our plans. In many cases, we were able to cancel hotels, activities, and flights with relative ease. There were however, two hotels and two airlines that Expedia did not have cancellation requests available and the contact information listed was wrong.

I've read a lot of the complaints about customer service with Expedia and mine basically the same. I was having difficulty in purchasing a ticket and making reservations. After 3/4 phone calls and nobody speaking clear English enough to understand and one recording that the lady spoke so fast and unclear that I had replay it four times to understand the number she asked me to call. It was very frustrating needless to say. When customers call to have their problems resolved they should be able to speak clear and in a understandable voice. Nothing is more disturbing when you have to keep asking someone to keep repeating themselves before you can understand them... speaking clearly and concisely would resolve issues quickly.

Expedia runs a bait and switch business. Expedia advertised one price for immediate payment ($213) but when the payment went through they charged me the higher (pay later price) of $229. Customer service should have fixed this immediately to keep my business but instead they made me jump through hoops to send proof of their faulty advertising. Do yourself a favor and save yourself the Expedia headache. Use Expedia to browse through listings (or any other aggregator) and then go directly to the hotel or airlines to book your reservation.

I spent 3 nights in the Denver-Casper, Wyoming area. Booked directly and paid Hampton Inns at three different locations. Expedia somehow grabbed my info, credit card etc. and billed me for two nights on the same day-Sept. 8th. I have never used Expedia and certainly never would now that I know what an incompetent and inept firm they are. I spent 1 hour talking to a rep. and a supervisor. You can be sure you are speaking with a mutton head when they wont disclose their last name and phone number extension after having all your private info. They have yet to credit my account but I certainly would never pay these bozos a nickel. I would like to give these jokers a minus 10. Shouldn't be in business as most reviews reflect. I am an attorney and will pursue this matter and seek punitive damages.

I had to cancel a trip on LATAM airlines as a result of Hurricane Irma - evacuated out of state and vacation was cancelled. While fighting for refund or credit with Expedia (which I find they are impossible) I found out from LATAM that the ticket I purchased from Expedia was ONLY for Peruvian Citizens. I have a profile on Expedia, they know I am a US Citizen, yet they sold it to me. They refuse to refund.

I fled Hurricane Irma driving north from Tampa to Jacksonville. After driving 5 hours I needed to book a hotel. I searched on Expedia and the ridiculous site decided to give me results for Hilliard, OHIO when results from Hilliard, FLORIDA were sold out. On my phone screen, and in my condition, I didn't notice the difference. I booked the hotel and paid in advance (they don't guarantee the price if you pay after your stay). I checked in electronically, but when I went to get directions, I realized they were in Ohio.

I could not make it to my hotel because of hurricane, Irma, the roads were impassable. I called the hotel, I was told by the owner that he would not charge me, so I called Expedia. They said I would not be charged, 5 days later they charged me. They are less than human.

I booked a hotel in Fort Myers using Expedia recently! They sent me a confirmation email, detailing my itinerary! I got off of the plane and took a cab to the Travelodge, went in to the reception desk and stated that I had a reservation. The clerk told me that the hotel was CLOSED and had been closed for the past FIVE WEEKS! He then went on to add that he doesn't know why Expedia keeps booking the hotel because they're fully aware of the closure! After calling customer service and being frustrated by being placed on hold three times, I requested to speak to a manager!

Don't get fooled by false advertising and fraudulent insurance! I booked my vacation package over the phone with an Expedia travel agent and I said to the agent "I would like to buy the upgraded insurance so I can get a money back refund if I need to cancel my trip". He said, "No problem you can purchase the 'cancel for any reason' insurance protection plan backed by AON Trip Claim." It was an upgrade from the basic plan (and more expensive) because the basic plan only gave you a refund from the resort and a flight credit, while the upgrade plan gave 100% refund on both resort AND flight.

I booked a rental car to take me and two other people to Las Vegas approximately 750 miles away. We're in a flight to Washington DC then another rental car to hotel for a two-week stay and the return flight and rental car. The first time the money was taken from the debit card and when the day arrived to get the rented car the car rental place refused to use my debit card denying the car service and home. I went to tell Expedia to return my money so I could start all over again. The agent went on about my failure to get to the plane in time and my trip was therefore not covered and I was going to lose all that money. But over and over I explained the issue and finally a supervisor understood and returned the money exact. Starting over engulfed the need to tell the others the delay was present and to make all new arrangements in schedules and timeline and other, very discouraging to say the least. Undue hardships come to mind.

My husband and I recently booked a ticket via Expedia to fly out to Dallas. The website never warned us, that we were purchasing a basic economy ticket. We only found out once we purchased the ticket, and Expedia send us a email with the details afterwards. For those who don't know, basic economy fare is the worst ticket you can buy. You cannot take a carry on bag (you must check it in and pay for it), you don't get your seats until check in, and you are the last to board.

Bait and Switch - Booked travel in January for travel on American Airlines. Three days before the flight, it's changed to British Airways. Called British Airways to ask about baggage policy, charges for seats, meals, etc. They tell me Expedia owns my reservation and I need to call them. I call them and they tell me to call American. I call American the tell me to call British. I call British and they tell me to call Expedia. Expedia supposedly owns my reservation but can tell me absolutely nothing about the airline. They had me choose seats that we do not have. There are four of us and we are scattered all across the plane for a 10+ hour flight. I have children with me. I will NEVER book with them again and only go directly. I may use them to search but I won't use them to book anything. Not hotels, flights, cars - nothing. I have used them for years and never had this problem. Something huge changed and they are not what they once were. Sad, but true.

Signed up with Expedia+ points program to book a vacation. They claim I signed up after I booked the trip. Really??? Yet the trip is clearly in my account. Did I miss some fine print somewhere? Reached out to Expedia and they just send me a link to their Terms and Conditions stating I signed up after I booked and nothing more. Went on a limb to use Expedia instead of my usual OTA to try it out some more but what a regret. This is just so completely petty not to give points for something I clearly signed up for deliberately. Such a disappointment to leave as a memory for a great vacation. Last thing expected.

By far "THE WORST" customer service company I dealt with! They hired the cheap labor @ Philippines & the employees cannot handle the customer service properly. I had so many bad experiences in the past but I tried to use them one last time for a simple one night hotel reservation with a coupon given to me by Expedia. I had nightmare again by 3 people, two supervisors & one account rep passing the call to each other & then dropping the call at the end! This took 4 hours of my time with them on the phone & no results at the end!!!! DO NOT USE EXPEDIA.

Since my repeated personal efforts with the local Alamo subsidiary, Grandsud Kft at Budapest Airport proved to be fruitless. I've contacted Expedia.com at home to obtain a $48.- reimbursement which was charged over the contractually agreed car rental fee of $687.04. The so called first tier employee referred me to her-second tier- supervisor without being able to offer me any redress. The supervisor first offered me a $48.- coupon against any future charges with Expedia.com.

I have never been so displeased and frustrated with a service before. I booked a trip from NYC to Victoria, Canada. The trip included a 1.5 hr layover in Toronto, and hotel in Victoria, Canada. A few weeks after booking, I went on Expedia.com to look at my flight details and realized that they changed my departure flight time, therefore giving <30min of layover in Toronto and subsequently cancelling my flight from Toronto to Victoria. I had a confirmation email of my flight times from when I booked the trip, which clearly did not match up with the new flight times that were listed on my account on the website. I never received any email telling me of these major changes. When I called to inquire about these changes I was kept on hold for >2 hours total because they were having trouble "seeing my itinerary". Finally, I was reassured that the flights had been fixed.

I have been using Expedia for several years and I really have had no problems with making reservations and getting help. Recently, I decided to see if I was really getting a good deal from them. I signed in and made a reservation at a hotel. When I did this I got a message that there was only ONE room left at the price I was quoted. I did make a reservation as I usually do. Then I decided to see if they were being honest with me, so I immediately went to the hotel's website. There I saw the price for the same room was the same as I got from Expedia, but it said there were NINE rooms left at that price.

Today I made a hotel reservation online, but got my dates wrong by one week -- my bad. So I called Expedia when I saw the email from them with the wrong dates. I did not want a refund, only a correction to the dates. They would not do it. They said it was non-refundable and non-changeable. I could not believe it. I pulled up my account online (Amex) and saw it was pending. I called Amex and explained the situation, and I wanted to dispute the charge. They advised it would be resolved in 48 hours, but to monitor my account. We'll see. How can Expedia get away with this? It's all but larceny!

Expedia never sent my email address to Air Canada to prompt me to confirm my flight 24hrs beforehand. As a result I was bumped off the flight and was late for work. Their service is minimal and mediocre at best. It's a middleman that desperately needs to be cut from the equation. I will never book a flight through Expedia again. I will book directly with the airline and deal with them directly. If Expedia cannot communicate with airlines properly then I will. Also received very rude customer service with a "it's not our fault" responses from every side. Always looking to place the blame on someone else and never owning up to any wrongdoing. Thanks for all the flight issues Expedia. This is where the road ends for us.

I have booked a few hotels with Expedia and this year noticed a huge issue. When I try and book a hotel and the days aren't available, Expedia's website will change my booking to a date that is available. The website says "Congratulations your booking is confirmed no need to confirm it." So if you don't check your email you can't see if the dates are correct. This cost me over $500. I tried to cancel 1 that I made the next day and Expedia said they would but hotel wouldn't. Called hotel and they said they would refund me but Expedia would not. I am looking into this for a possible class action.

I booked an automatic car with Expedia for a trip I was making to Perpignan in France. When I arrived, the rental company (Alamo/Enterprise) informed me that no automatic rental car was available and that I could either return the next day or take a manual stick shift. As I don't drive a manual and was staying more than an hour's drive from Perpignan and had no other transport, they said they could arrange an automatic car hire for me with Hertz and would refund me the difference in car hire costs.

I submitted so many claim and cannot get price match. I booked a hotel in Las Vegas on 09/01/2017 around noon with $76.52 and I saw the price changed to $49 at the next day noon of the exact same website, expedia.com. And I filed claim to request price match at once. They rejected my claim! They say "Our Price Guarantee only applies when quotes from other travel providers are submitted up to 11:59 pm Pacific time two days before your scheduled check-in date of your booking with Expedia.com. As your claim was submitted outside this timeframe, the Expedia Price Guarantee does not apply on this occasion." However I have the member of Expedia, "If you’re an Expedia+ member, we’ll match your hotel price until midnight before check-in". See what they said in website and what they really do are totally different. Expedia is not an integrity and reliable company AT ALL!!! Don't want to book anything on it again! I feel so sad to be a member of it!

I booked a room though Expedia.com. When I was looking over their room options, I chose the room with two queen beds. When I got to the hotel, they told me Expedia never informed them of my request for two queen beds and all they had was one king. I called Expedia and got the typical runaround saying the hotel didn't follow through. The front desk was more than willing to try and help me and would even have given me a discount, but since I paid through Expedia, there was nothing they could do.

My flight was cancelled 8/28/17 due to weather (Hurricane Harvey) as my connecting flight was in Houston. No other alternative flights accommodated my schedule, that being said I asked for a refund. The agent in turn said he had to confirm this with the airline. From my understanding all Expedia agents should already be informed of this information and second it's on United's site in the policy section to refund money back. The agent wasted 3 hours of my time waiting on the line for United to answer just to finally hang up assuring me he would call back when he gets an answer from them. He called back maybe two hours later stating he couldn't get a United agent on the line and that he was just going to refund my money back.

We are part of the hotel partner program. It seems if a clerical error is made online, they feel they do not need to reconcile the situation. Instead they feed off the error and collect commission on cancelled reservations that have 0 dollars collected on them. You have up until a certain date to reconcile your monthly invoices, I phoned and was told that only 1 courtesy is allowed within the year. As I am sure all can understand the hospitality industry and knows that not only one hand is on certain situations. This was the situation here, a reconciliation was done incorrectly by an employee, and upon trying to rectify this over the phone to 2 separate Expedia support persons, I was told I would have to pay for commission on reservations that they are not entitled to collect on. Shady business practice, and absolutely going to reconsider whether the small amount of reservations we receive is worth being ripped off.

I made a reservation with Expedia for a hotel in Hurghada and paid online, called the hotel to reconfirm. Hotel said I have to pay additional supplement of 160$ on arrival, I called customer service of Expedia. I was for 3 hrs online with agent (Ashley) and she didn't help then transferred me to her supervisor (Daniel). He tried to help to make a turn away and I have to pay the extra, explained him "It's not my mistake. It's the mistake of Expedia", after another 3 hrs with Daniel transferred me to a lady from the corporate team explained again my problem she hang up on me. Cancelled my reservation without my approval, thank you Expedia for destroying my planned holiday, it's the worst experience I ever faced. I will never book with you again.

First of all, I spent over 50€ in credits trying to call them. Ok they'd call me back if I ask, but good luck getting your called answered in the first place. They absolutely don't stand up for their customers. The airline I have my flight with changed my flight time twice then cancelled it after. They don't want to change the date of my flights and keep calling me "trying" to fix it up but then "transfer" me to somebody else and there's me again on hold until the call goes back to the main menu options. Horrible, pointless buying flights with them.

I receive a text message. My flight was canceled. I called Expedia as the airline could not help because I booked through Expedia, not the airline. I was on the phone trying to rebook for over 4 hours. After 4 hours I still did not achieve rebooking. I have no words. Makes me sick.

Do not book from Expedia. I went ahead a booked a flight from them, and was unable to add insurance to my plan after I purchased. So I called. They were having websites issues that prevented me to do, and even the associate on the phone was having problems after verifying I was eligible for the insurance. I spent a long time on the phone and eventually he was able to cancel my flight and re-book the same flight with insurance. I told him when purchasing said insurance that it was because my plans may change. He acknowledged my reason and proceeded to charge my card.

Reservations made at wrong location 8:54 pm, reservation were canceled with a confirmation email from Expedia at 8:59 pm, Expedia failed to send cancelation to hotel. The next day I get a call from the hotel asking if I was still coming. Because Expedia did not cancel it I am being charged approx. $200. Expedia refused to responsibility. It's best to deal with the hotel on any booking and cancellations.

I booked car rental in Cancun, bought extra coverage $55, paid cc. Ended up not renting vehicle due to ridiculous charges for extra insurance. $200 more unplanned. Not cool to start your vacation with this issue. Expedia- don't partner with Europcar if you can't back me up with what you offer during my online booking... I attempted to call... omg really frustrating not able to speak with a representative. I work hard for my money and hate to just give you my money for something I didn't even use. Ended up walking off Europcar due to the nonchalant attitude from the clerk... Not the way you want to treat Expedia guests... Very upset.

I bought 2 tickets from LAX to Rochester NY. Inputting my dates I select what I want. Put my info in and buy it notifies me it the best price. Click ok. Apparently by clicking the best price changes the dates too. I just bought nonrefundable tickets going to NY a week before my best friends wedding. That I'll now be missing because I can't afford another ticket! I called immediately after seeing this as I got a confirmation text. I waited a hour on the phone for a supervisor to tell me they can't help me. I can't change the date. I can't be reimbursed. I can't even buy the insurance which it clearly says I have 24 hours to buy it. And now magically it's not processing my request. This is too much money that people are losing out of. Please anyone if you're seeking legal action or a civil lawsuit going on please let me know.

My husband made reservations almost 2 months in advance and a week before we were supposed to leave for Charleston, he had to have emergency surgery. My husband called and cancelled the reservations on Monday 21st. The representative told him that the reservation was cancelled and he would receive a confirmation email to confirm that the reservations were cancelled. Today we were charged for the hotel, I call the hotel and they tell me to call Expedia. Come to find out that the representative never cancelled our reservations and said my husband didn't ever call. Expedia refused to take fault for their mistake. The hotel told us there was nothing that they could do about it. I will not use Expedia ever again.

I was about to book an hotel to Expedia when unexpectedly, a page with an hotel in New Mexico is placed in my list. My search criteria was Tinton Falls, NJ not Tinton Falls, MW. Their algorithm put a wrongly hotel in my list. Beside this, 2 minutes I realized I was mistaken. I called the Hotel (Quality Inn New Mexico) and they said this is Expedia to cancel it. So I called Expedia and did so for the cancellation through the automated system. I have called 3-4 more times after the cancellation and nobody was able to confirm if I will get reimbursed. I again called the hotel and they said they can't do nothing. Two weeks after I called again and they said they are not able to reimburse neither the hotel. Now I am really upset in losing more than 200$ for a bad customer service and a wrongly algorithm system.

After attempting to purchase flights for my family from SF to North Carolina during the Thanksgiving holiday, I would tell everyone to avoid Expedia at all costs. Nothing is worth dealing with these clowns. So while using their site and going through the entire process and entering my card number for purchase of $2,100, an error came up and said it was unable to process and try again. After 2 more attempts I decided to stop trying. Now after looking at my online banking account I have a pending hold/transaction of $1,184.80. Now remember my total for my family was $2,100 and transaction was denied and I HAVE NO TICKETS. I have nothing but $1,184.80 subtracted from my account. After calling Expedia and being transferred over 3 times and for a total duration of 2 and a half hours they couldn't tell me why there was a partial pending transaction on my account.

Waooo is all I can say about my experience with Expedia, after so many years as a member, I book my packet in May 2017 for August 2017, Hotel and Flight, From Miami to Seattle, WA, 8 hours of traveling to get to the hotel and find out that my first night was cancel back in June. We were a party of 5, including a 14-year-old girl... In the hotel computer and verify by the Manager of that night, shows the cancellation was done by an external company that had access to the booking, (assuming is EXPEDIA, because if it is another company, we have a bigger problem). Very upset I called Expedia, they were able to confirm the mistake with the hotel, told me to send the receipt and after many calls and back and forth a very nasty lady told me, "We can't refund your money, because you review the reservation 12 times..." I can't trust a company. They are so irresponsible... Will you trust them?

I was trying to add a night to an existing reservation with Expedia. I was unable to change anything on the website so I called the customer care number. I was placed on hold for 20 min. I hung up, they called back and I requested to just cancel my reservation, since they were having issues. Expedia said they could not cancel my reservation without me being charged, as that is their policy. I requested to speak to a supervisor and was placed on hold for 15 min. I hung up. I received a callback, they spoke with the hotel and the hotel would not cancel the charge. Expedia should not expect the hotel to cancel the charge, if THEY are the ones who couldn't help me. They refused.

As a travel industry professional working in the industry for 15 years as a general manager of large DMC in Thailand I can clearly say - this is the worst possible way to book your travel. Avoid it at any cost. Booked my travel and then cancelled the ticket with credit reserved to be used for same travel in the future. When time has come to book my new ticket I was in a different country and what a surprise - I couldn't access my account and apply my credit. Moreover, the telephone number of Expedia Thailand didn't respond at all (tried to call from abroad and from Thailand). So this is the story how I lost 14,000 baht... you may now decide if you want to deal with this unprofessional and miserable group of so-called travel professionals!

I tried using Expedia for hotel and flight; my plans changed within 24 hours and I canceled the hotel and tried to cancel my flight. But they said it wasn't in the time frame. They also I need to read the fine print and it was not their fault; even though I paid for cancellation fees. I did get the hotel canceled but a new unconfirmed booking showed up on my credit card that they claimed I booked. I have no confirmation for this new charge but they said I put it on my other account??? I asked what account and gave me some crazy email address. Both supervisors that I talked to lied to me gave me a email address that goes nowhere. I was told that they didn't charge me but the hotel did. Lies, Lies and more lies.

My experience with Expedia call center was disastrous and I've had to deal with outsourcing with almost all of my personal anymore, CC's, cable, etc. but this was by far the most challenging and I got no resolve to the misbooking of my car situation from Expedia when I went to San Diego and had to eat the cost of their mistake as of course they blame the other company. My time was sucked out as I dealt with rude customer service representatives and incompetence of the heavily laden accented liaisons of ground control and upper management of the phone center. This isn't a dig. Just shows that there is a breakdown of our understanding of humans when dealing with foreign seas. Corny but true.

I booked an international air ticket through Expedia for my friend, paid with Visa, got Eticket and confirmation. Friend arrives to Airport and airline tells him that Expedia canceled his ticket and he will not be able to fly. Friend with no money to purchase a new ticket is sleeping and living in airport. I did not receive any notice from Expedia about this cancellation even though they had my email and phone #. I call Expedia next day (learning from a friend about situation) and ask what happened, they keep me online for 30 min looking for someone who can explain why ticket was cancelled, finally supervisor gets online and tells me that he is very sorry but he is not sure why my ticket was canceled. Expedia screw up cost me and my friend lots of money and stress. This is the last time I use Expedia.

I have just discovered today that a reservation I made back in January for a hotel in Spain has had the full cost of the stay taken from my credit card. Although this is correct in terms of the small print of the booking, having 'reserved' the hotel back in January, my plans subsequently changed and I am now travelling on different dates. However, unlike OTHER travel intermediaries, who keep in contact, particularly with long range bookings, after the initial email to confirm I'd made the transaction - I heard nothing from Expedia until I called them after seeing my credit card statement. I have contacted them to explain my oversight but also questioned why a reminder email could not have been sent even once in the 8 months since I made the booking - but alas, they apparently don't do that.

Expedia duplicated a 3 room reservation I made for a hotel in Louisville for the Kentucky Derby. I cancelled the reservation within the hotel's policy but was unaware that Expedia had made additional reservation with my billing info but not my Expedia account info. So the hotel billed me as no show. I had no idea these reservations were made under my billing info until hotel sent proof. 4 months trying to get Expedia to refund the charge. Hours on hold with Expedia, told 2 times I would get refund by a certain date which never materialized. Clearly this is an error by Expedia's reservation department. Since this was nearly $3500 I will not give up on getting my refund. About to go to small claims. Wish I could add on for frustration. I just want my money back.

I was worried after reading all the 1*'s on this site, but after having an issue with my hotel in Bishkek claiming I had not paid, I called them and they took care of me immediately on the spot. They called the hotel and I was in my room within 5 minutes of being on the phone. Their rep was fast, courteous and efficient.

Sorry, I would like to say that Expedia is a scam for me. I have purchased an air ticket with $120 cancellation option, but now when I contact with Expedia to cancel it they said this is not a refundable ticket??? Unfortunately, I have lost all of my money.

I booked a hotel with Expedia on June 25, 2017. I called to change the dates and was told the hotel had no availability. The agent at Expedia told me they would work on it and contacted me within 24 hrs. I waited and received an email stating they were still trying to get the date changed. I didn't hear back from Expedia so I cancelled before the hotel policy would not honor 100% refund. I received the confirmation that it was cancelled and I would received the full refund. That never happened.

I booked through Expedia in June 2017 with Red Roof Inn New Braunfels. The room smelled so bad my husband and I left immediately. The clerk at the front said ok when I told him we were canceling. He couldn't have cared less. As we were driving away I called Expedia and canceled the rooms. I filed with my credit card company for a refund as I was not within the 24 hour period to cancel. Expedia told my credit card company I never contacted them! I called to see what Expedia would do for me, NOTHING! If you use them, be cautious. I won't ever use them again.

Our family of 5 booked Qatar Airways with Expedia. The flight was cancelled due to diplomatic crises. Expedia never helped us with cancelling the air ticket. We had to personally call airlines to know flight status and were told flight is cancelled. Expedia informed us it will take 8 weeks to get the refund of the ticket. After waiting for 10 weeks when I call Expedia they tell us they will take another 8 weeks due to internal miscommunication. In past 5 bookings we have face issues with 3 of them. This is easily the worst travel website.

I was called as I was entering Dollywood to notify me my room had been given to someone else and I had nowhere to stay. I spent all of 4hrs in the park trying to get this worked out and was pretty much told tough luck. Thank goodness I only live 2 1/2 hrs away or the Walmart parking lot would have been my home for the night. I was also informed this happens frequently. PLEASE DON'T FALL VICTIM TO THESE SCAMS. They can give your room to anyone even if you have paid and on a high demand weekend highest bidder gets the room no matter if you’re standing there. I've read reviews since I got home and turns out My family wasn't the only one... VERY POOR Customer service???

I tried reserving a room for August 21-22, 2017 at Fairfield Inn and Suites in Athens AL. That is what I selected on their very easy to use calendar for check in and check out dates. When I completed the transaction and it charged my card, it was for September 10th. WRONG. I tried calling Expedia, and I could not talk to a person, just their robot. NO REFUND. This was their mistake, and I tried canceling within 20 minutes of the incorrect booking. If anyone wants to go Class Action Suit for this kind of thing against Expedia, count me in. They did everything wrong. It is costing me $124.00. I will dispute the charges with my card carrier.

We were traveling in Ireland and made reservations through Expedia for a 2 night stay at the Millpark hotel in Donegal for 8/5 and 8/6. We got an email on 8/4 stating the hotel was overbooked and our reservation was canceled for 8/5. We then changed our plans for 8/5 and booked another night at our current hotel. We got a second email 8/5 stating our reservation would be honored 8/5 but by this time we had rearranged our schedule and couldn't go. We explained to the hotel when we got there but when I checked my credit card statement we were charged both nights anyway.

Booked through Expedia. Delta cancelled a flight on me, I asked for refund and was told to contact the airline! They do not take responsibility for their business. Don't book with them, had to call credit card company to make a claim after 2 weeks of waiting for refund.

Drove 5 hours, waited to board 3 hours, flew 7 hours overnight, drove 1 hour, found my hotel that I booked through Expedia closed for renovations. Does Expedia care? NO. Will Expedia reimburse me for the extra $45 I paid for a hotel room that night? NO. Will I continue to demand reimbursement from Expedia? YES.

A one star rating too generous. Wrong nights booked so when I arrived I was considered a no show. The hotel was deplorable and I did not feel safe staying there as a single female traveler. Call customer service and his mastery of the English language was inadequate so a barrier was created right from the start. Lengthy phone wait and no resolution refund or a follow up call. Just a lousy survey. All I can say is I am done with Expedia. They have no customer care for safety or service. Horrible company.

We booked a hotel in LA through Expedia.ca. Upon arrival we found this hotel beyond description. Dangerous neighborhood, poor room quality, cleanliness, service. We arrived late, stayed the night and immediately checked out the next day. Hotel did not give refund as we had paid Expedia. The hotel said we would have to contact Expedia for refund. Upon applying for refund with Expedia we were told that we had stayed the four nights. We have a receipt from the new hotel where we stayed the remaining three nights. Expedia choose to accept the hotel’s version. We are now trying to resolve this through our credit card.

I had to contact Expedia with an enquiry and after reading the reviews did so with no expectation of a solution. However I was wrong, the agent I spoke to was helpful, patient and solved my problem with great ease - thank you.

I cancelled two hotel bookings made through Expedia on Expedia's online system, following their instructions which clearly say hotel bookings may be cancelled through Expedia. It appeared that the cancellations worked properly (status changed to 'Cancelled'). After checking for credit card refund which never came, I called Expedia's customer support numerous times, entering my itinerary numbers and an automated message said to expect the refund within 7 - 10 days, leading me to believe that the refunds were indeed being processed. One month later – still no refund, I contacted Expedia. I was told they had no record of the cancellations and that I was charged as a 'no-show'. Expedia advised me to contact the hotel, as it was the hotel who received the money. The hotel advised me that Expedia got the money and the dispute was between me and Expedia. I have filed a dispute on the credit card charges.

Holiday lines on 7/5/17 at LAX too long, numerous people missed flight. Told to call Expedia to resolve flight issues and re-book. Expedia wait 20 minutes to get rep. on 7/5. When I got through they said airline had 2 hour wait but they would call me back. I never received phone call. Wrote to company 7/14 and still getting run around to resolve issue. Had to take extra Uber and buy another flight.

It was the worst experience ever. It’s been less 24 hours since I bought the ticket. According to Expedia policy you have 24 hours to cancel my ticket. I called the customer service of Expedia.com from United States and they told me that they cant do nothing and I have to call the Expedia.fr customer service. Since I live in CA, USA and I don't have access to call Expedia.fr, I called Expedia.com Customer service and then I been connected me to Expedia.fr.

As a long-term user of Expedia for my travel needs (which have been substantial at times) I believe that Expedia and its subsidiaries use deceptive practices. The situation: My wife booked an overnight trip from Washington Reagan to Minneapolis, MN, to attend a professional conference. She scheduled several private meetings in addition to the conference proceedings. When she booked her flight, she was excited to find Sun Country Airlines flying from Washington Reagan to Minneapolis at 10:00. She assumed this was 10 a.m. Unfortunately, it was 10 p.m. Showing up at the airport that is 40 miles from our home, she was dismayed to learn that it was a late evening flight that would have forced her to miss all of her appointments. She was not too worried, because she had purchased flight insurance from AoN, the company endorsed by Expedia, in the advent of such a problem.

I booked a car and the company had NONE available - I booked with another rental company via Expedia and guess what? They had none available either, which I found out after driving a considerable distance to pick the vehicle up. Wasted half a day waiting for cars that were booked, confirmed but did NOT EXIST. Expedia blames the car rental company; the car rental company blames Expedia. Expedia should not be allowed to continue to defraud the public in this manner.

Several weeks before my trip I used Kayak to find a hotel room. I selected the best price being offered by Expedia. Never again. Even though I had a confirmation number I decided to call the hotel the afternoon I was getting ready to travel. The hotel, Extended Stay of America, said I had no room available and they couldn't understand why Expedia had booked with them.

I would like to write about the trouble that we had to go through due to Expedia's total incompetence in customer support issue! My husband and I planned a 3 day trip to New York and booked a hotel through Expedia, which was the start of a big trouble! Booking confirmation stated that it's a hostel and not a hotel, as it was claimed on Expedia's website and we should have stayed in one bed in a shared room with up to 12 other people. We immediately contacted the hotel, they refused to talk to us and wanted Expedia staff to contact them. Thereafter we contacted Expedia 3 times (!!!) and spent 2 hours (!) asking them to solve the issue, but they kept telling us, they can't reach the hotel (weird excuse, because exactly at the same time we tried to reach hotel again and it worked out).

First, they booked me for the wrong night. Now, they refuse to give a refund because the requested date got changed to the day that I booked (and not my intended date as specified on their website). I will n-e-v-e-r use them again. I've been on the phone for over an hour and their customer service is abysmal.

I booked a four night stay at the Plaza Hotel in Las Vegas for my son and husband. They were headed to LV for my son to play in a basketball tournament. The hotel was really gross! Chipping paint on the door frames, dirty air conditioner, smelly (very smelly) drains in the bathroom and furniture that had finish flaking off of the top. I complained to Expedia the first night who spoke to the hotel and had them moved to a new room the following day. The second room was as gross as the first. I called Expedia again who told me to email pictures etc to info@expedia.com and to check back in 24-48 hours if I had not heard anything.

I booked a hotel in February for a vacation in August. We arrive and the owner tells us there's no reservation and they're booked! He takes us to his private suite so I can call Expedia. It's very uncomfortable when you don't know the person. I'm on the phone with them for two hours! They get me a hotel further away than I want to be. They say they'll pay the difference. When we get there they didn't pay. I'm on the phone another hour. Needless to say I paid for the first hotel and the second Expedia said that the payment will be dropped. I will have to check my statement when I get home from vacation. I feel you should not use the service. It's not safe if you should up and have no room unless you double check with the hotel directly.

Expedia is an one-stop travel shopping portal similar to a wholesale store, except it's with awful customer service and a poorly designed reservation process. The entire purpose of the site is to get consumers to make a purchase on the spot. Cancellation policies are vague, reservation details are inadequate, and the entire customer relations team is entirely pointless. The stagnation, hesitation, and reluctance demonstrated by some of the staff at Expedia is truly appalling.

Expedia didn't give my airline a ticket number in time, so my flight was never processed. I called, waited, use email, chat, etc, it's still not processed. Watch out for fluff messages, like "1 room left" or "45% booked" or "you got the best price." These are meaningless things written to get you to buy a ticket asap. In July mine said 45% booked & in Aug it says the same thing. When Expedia works, it works great, but always look at your airline website first for prices.

Beware of their pricing scam at Expedia listing for Crown Plaza - Niagara Falls, On. Booked through Expedia and was told there was an additional "resort fee" I had to pay for hotel. However, thought it was included in the price I paid to Expedia as there was 2 separate lines for "Taxes and Fees" and "Property Fee" - that latter of which I thought was the resort/property fee. Even the Expedia employees, supervisors and managers also thought this was the resort/property fee that the hotel is referring to at first. However, hotel charged an additional resort fee on top of everything. They are SCAM artists. They list the room on Expedia for much less than what you end up paying. Not worth the cost. YOU ARE BETTER OFF STAYING AT THE HILTON OR THE SHERATON since you won't be surprised by costs. Both Expedia and the Crown failed to take accountability for their MISREPRESENTATION OF PRICES. Will never deal with either again.

May 2017- purchased hotels from Expedia. They made error on number of rooms. Hilton- Montenegro... charged me appropriately - 1 night - 1 room. Budva, Montenegro - charged me appropriately for 1 room only and for 3 nights - correct - however, Expedia pre-charged my account for 3 nights - 2 rooms. Since the hotel bill approx. $400.00+ - Expedia collected $800.00 + -. I have sent 6 request with documentation with absolutely no response. It ticks me off about what I consider "fraud" - but the worst or the worst - they don't even respond. They could have at least said, “Sorry... It’s the way we do business,” or “We will look into it,” or anything... Simply NOTHING... NEVER EVER AGAIN - and of course... Every chance I get... I will warn friends and anyone that will listen about this rip off. Thank you.

I have tried using Expedia several times now and seems like there is always an issue. I held for over an hour to cancel a flight I paid extra for to be able to cancel. They push me to another number to call telling me it's not in their hands to cancel. I told them that I would not do that. I would be canceling them since that's where I went for the reservation. They then tell me I need to pay the airlines cancellation fee of $100...??? They are a waste of time. You can get better prices going to hotel airlines car rental places directly. They are a rip off and I DO NOT EVER RECOMMEND USING THEM.

It's 9:30 pm. 2 kids asleep in the car waiting with my wife to get the hotel room, front desk lady says they don't have any rooms available. Even when not just a room but an ocean view room, the lady says the people from the hotel forgot to close the online portal and that I would have to wait until 11 pm to see if any room became available. I decided to go somewhere else so I call same night on international roaming to make sure at least I'll get my money back, lady on the phone says they are not able to get a hold of someone with authority to grant the refund. Submitted a claim and got rejected with this message: "We have advocated your case with the hotel representative, unfortunately, Park Royal Mazatlán has denied your request for a refund."

I have used Expedia many times, but will never do so again. I made an advanced hotel reservation for four hotels rooms. We were so happy to have our daughter attend the Zaim Force Academy. Our family was travelling to see her on Parents Weekend. Three days after the reservation was made, we found out she would be medically released from the Academy and we would have no Parents Weekend. We were heartsick for her crushed dreams. I called Expedia four times without any luck to ask for special consideration to cancel our reservation, made six weeks in advance of the dates. They say that the hotel did not approve of the cancellation so we were denied. They suggested that we still travel there. $3000 was kept by Expedia and we can not even take advantage of it. We will never book with them again. Definitely not worth it.

Expedia attempted to trap a US Service Member in the Communist Country. Expedia sold me a ticket that violated China immigration laws and would have had me detained in China for upwards of 30 days according to Chinese officials. After contacting Expedia they declined to accept any responsibility for the ticketing issues or violations of international Chinese law claiming that is not their responsibility to inform those that purchase from them about any rules or regulations. After a the first 1.5hrs on the phone the young lady, who tried very hard, could not fix the issue and I was passed to a "supervisor" who was way more corporate oriented and less customer focused.

I recently booked a trip to Las Vegas through Expedia. I purchase the full deal insurance for $129.00 dollars. The Expedia representative assured me that I would get my money refunded if I canceled with the upgrade to the best travel insurance that they offer. No questions asked. Well I did have to cancel my trip and I figured no problem, I did buy the best insurance that Expedia offered, so I will just book later. SCAM, I called and spoke to Expedia and they said that my hotel room at Circus Circus and a shuttle pass I had purchased would be refunded. That I knew already, because the hotel and shuttle service offered full refunds up to 72 hours before your arrival. I didn't need insurance for that.

While traveling to Paris, France I also booked a day trip to London through the Expedia website. Unfortunately I missed the trip because I was not able to locate a travel representative within time to board my train. I actually tried calling the travel group but never got through. When I called Expedia they also tried calling the travel group and by the time they reached them it was past time for the trip to leave. After multiple attempts of trying to resolved this and Expedia responding that I was late and the trip was non-refundable I'm stuck paying for a trip that I never took.

Expedia website is designed to trick you into making booking errors so that you miss your flight and they keep all the money. I will never book with them again. Granted I made a mistake and I should have seen the error, but considering that I had put in 7 am when I started the search I ended up getting a ticket for 7 pm with a return flight for 9 pm the same day. It was only after I got to the airport did I notice my mistake. Expedia could not help me change flights and they just said don't even bother cancelling the flight so they could just keep their fees. I have been burnt bad and will not travel with Expedia or their low cost budget airline, Iberia, which I was to use for that flight. On investigation, I noticed that they are presenting and mixing both 12hr and 24hr flight times just to confuse people.

I was charged a higher price than the price quoted on the Expedia website for a hotel. I eventually found a telephone number to call an Expedia representative. I spoke with the representative who stated that nothing could or would be done to provide a refund and to make an adjustment to the related taxes and fees. I then asked to speak with a Manager. This person was helpful and made the price adjustment. The telephone number to call for an Expedia customer representative is 800-397-3342. Be sure to request a manager if the representative is not cooperative.

I booked a flight for my wife using Expedia for July 31st to Minneapolis. I mistakenly kept my name under the reservation. When I called Expedia they told me that the only way to change the name under the reservation was to cancel and the rebook the flight. They told me that THE SAME FLIGHT OF $250 WAS NOW $1000! I booked the same flight under Priceline for $250 minutes later. This company with dishonest business practices should be exposed. They take absolutely no accountability for their employees or their business practices. I really hope that people stop using their services, there are many other good options out there.

I recently had to fly roundtrip from BWI to Eugene, OR, for business and got my tickets well in advance (a month) with Expedia and charged me an above average fare (so were not the cheapest). And the schedule I chose was with American (with who I have no issues) only to find out that I had no reverted seat in my going to Eugene and neither in my first leg coming back to BWI, which irritated me, because I had to wait to the last minute and got the worst seat in every flight, from BWI to Chicago the last seat next to the restroom, in the middle between two folks from Chicago to Seattle, and another seat in the flight to Eugene, in these small computer planes. And of course being placed in the last boarding group I had no room for my carry on, and had to hassle every time to place it in the cabin (even though it was an small baggage).

Well it was a one night stay at a Motel 6 in Orlando FL. We got there around 9 pm after driving through rainy weather and checked in and got the room paid for and went to Denny's which was walking distance. When we got back... The hotel was under lock down... Crime scene tape all around the entrance door and exit doors. Police blocking anyone going in or out. Supposedly a armed robber was on the loose. We wondered and waited for 30 mins and then called Expedia to see if they could refund our money and find another room at another hotel.

We booked 2 places to stay. Both booking advertised items like a view, breakfast included etc. When we got to the one B and B they had no breakfast and the room was not what we booked, this was in the USA. The other place was on the Sunshine Coast. It indicated a room with a view. The room had no view and was small and very old fashioned. The bed was bad and Expedia just told us there is nothing they can do, we must talk to the owners. Why are they offering this service if they can't help you.

Expedia did not properly arrange for my return flight and I only came to find out about it on the last day of my vacation, while trying to check in for my flight. I contacted International customer service, and after a call lasting 1 hr 45 min, was obligated to pay for a new return flight at a price that exceeded my whole vacation expenses. During my "customer service call" I spoke to Clark (Supervisor) - empl. # **, and also Lena ** (Manager). I am short on words to describe how dissatisfied I feel. The Customer Service I received was pitiful, and I will never recommend Expedia to anyone.

Purchased airline ticket $121.47 plus cancellation insurance $19.90. Canceled flight 32 hours after purchase. NO REFUND on ticket. Reason for cancellation was ruled invalid therefore NO REFUND OR CREDIT. CANCELLATION INSURANCE IS A SCAM!!!

I booked my hotel and realized immediately that it was for the wrong date. I changed the reservation on their site and I was able to make the change at no extra charge. I thought all was good. The day before my trip I checked my itinerary for the hotel address and it stated the original date again. I went to change the reservation again and this time got a $40 fee. I called Customer Service and they offered no help or technical support regarding what went wrong. I am canceling my account.

I fly trans-Atlantic once a month for work and have done so for the past few years. I booked my trip with Expedia the first time this past month and it's a disaster. Although I bought the more expensive flexible option as my work requires flexibility, something any airline I fly with always facilitate without any problems, Expedia makes it so expensive to rebook it, it ends up being cheaper to just buy a new ticket. On top of it, the staff and the service is like moving back to early 90's.

I desperately needed to change a fight. I called them and spoke with supervisor for over 1&1/2 hr only for rep to come back and tell me the price would be $394. Which is not a fee but a penalty & extra fee. I called back later and spoke with another supervisor & she said $156. 3rd time I call they said I'd have to purchase a one way ticket. All 3 gave me different & conflicting information. If you read on their website the policy is also conflicting. I will never go the cheap route & use this sorry service!

This review is for Expedia the travel site. I have booked flights with Expedia many time over the years. I have never had a problem until the last 3 times I have booked. Lately each time I go to check out, the price is suddenly magically different, meaning the price has increased. However, when I go back to the site, the price I thought I was getting is still the same. I decided to call customer service and explained my predicament. They then quoted me a completely different price, which was higher than the other two during booking. They said I could fill out a "Price Match Guarantee" form, but I had to pay the higher price first and then they would review it and refund the difference. I filled out the form which included taking a screen shot of the original price on their website. I followed the instructions and completed it while on the phone with the customer service rep.

My cousin's 5 year old son drowned, and I had to change travel plans. When I called Expedia they said I was covered with the insurance I had purchased for an additional $29. They "passed me off" to AoN Affinity - I was told since the "fine print" of the insurance only covered people traveling, my claim would be denied. What a complete useless - Expedia markets on their site, "...get travel insurance... you never know." I will NEVER EVER USE them again. I advise all of you to never buy the insurance unless you read the page after page after page of conditions. It is marketed as a safety net, but when you go to use it, there is a big hole in it.

I prepaid for the rental car via Expedia & knew there was going to be a hold on my card when I arrived. At the rental place, I was informed that they would not take my debit MasterCard to use for the $500 hold, that they only accept CC. I had just flew in from TX with my son and didn't have a CC with the avail amt. The first lady at the counter told me that I could contact my CC company and ask for a temporary increase but other than that I could call Expedia in order to get a refund and it should be no problem. I was there for almost 2 hrs trying to figure out what I was going to do.

After I get a job in Hawaii I thought of using Expedia to arrange a vacation in Malaysia where I can bring my parents in law so all of us can meet for 2 weeks before I start my 3 years contract in USA. The plan was exactly like this: 1. Book my one way flights from Hong Kong to Honolulu. 2. Book my parents in law return flights from Lebanon to Malaysia. 3. Book my return flights from Hong Kong to Malaysia. On Sunday 16 of August 2017 I started by the first item in the list and then the nightmare began. The itinerary price for my flights from Hong Kong to Honolulu was 15,896 HKD and I already had that amount in my credit card. I provided my Visa card information and completed the payment then my bank sent me an SMS with the transaction recorded on my credit card with the amount of 15,896HKD. What was strange is that the transaction was made by something called HAHN AIR.

Expedia is supposed to give a lower a rate than you would find if you go through with the flight, hotel, or rental car companies I thought but this wasn't true and I later found this out after already booking. I bought a bundle deal with flight, hotel, and rental car with Expedia and it the bundle cost more than if I would've purchased directly with the companies. I even placed a $60 insurance on my trip which I thought would guarantee my money back if I changed my mind (money for trip not insurance fee) but that wasn't the case when I called 2 months before the trip and was told I could receive all money but $215 for returning flight, which was with United so I was pissed.

I recently booked a hotel in Las Vegas for my sister in law's wedding. The booking indicated that all taxes and fees are included in the prepaid price. When I arrived to the hotel, I was informed that I still owed a per night resort fee which added an additional $111 to my room bill. When I confronted Expedia about what fees are they covering I was told this is just a general term they use. In fact no fees are covered, just the taxes. I feel this is very misleading to customers. I was not given any sort of compensation for this and in fact was repeatedly told that it was my error. That nothing they had done was misleading.

I have been using Expedia to travel in USA, Canada and Sydney. Recently I used them in Asia and got played out very badly. I wish I read the reviews of other travellers before. Now I understand why my brothers in USA don't use Expedia. My story is this, if you are travelling in Asia and use Expedia website they use currency of the hosting country which is very tricky. For example you could be in Sri Lanka booking hotels but they use Indian currency. So suddenly rs10000 booking becomes rs20000 due to the rate. If you are in Sri Lanka you would expect to book in the local currency or in USD which the world currency but not expedia. Never use again. Costs me double the amount in everything that I booked.

I arrived in Burlington, WI after the flooding to assist a customer in getting their plant back in operation. Hotels were hard to find and very pricy. I found my hotel by walking in. I needed two more rooms for my employees that hadn't arrived yet. I saw a Comfort Suites in Lake Geneva which was close to Burlington. I went in to reserve rooms and was told they were booked. I googled the hotel online and called the reservation number given. I called and was able to reserve the rooms. Long story short, my employees were finished early so they checked out of the Comfort Suites. They asked to cancel the remainder of nights booked and were told they could not since the room was booked through Expedia! They were told the cancellation and refund would have to come from Expedia!

Booked itinerary for Universal Orlando but when went to use tickets at gate, found that they were actually for Universal Hollywood. Not to disappoint 2 children, we purchased new tickets at Guest Services in park. They advised us that it is a common error and they would refund us if we purchased from Universal Hollywood. However, since they were purchased by Expedia, I had to contact them directly. Immediately called but could not reach them via telephone so sent email from my cell prior to entering the park and starting my day. I explained situation but Expedia stated that they do not offer refunds and there was nothing further they could do. I went back and forth with Expedia via email several times and finally was advised that I needed to call Universal Hollywood directly for authorization to refund.

So apparently my flight from Toronto to London turned into a huge 2 stopover, 11 hr layover mess. The person handling my ticket couldn't get the data for the keystroke evaluation to prove whether I picked the wrong layover or they did, so he rejected my ticket since I didn't open the confirmation email in time. I said I was a long time customer, was always very happy with my service, and he said he wouldn't give me the benefit of the doubt and just change my flight to the one I had intended on with my sister because of that email. He was also rude about it: telling me "we don't fly the planes" and that "I've got a bunch of conspiracies in my head" when I told him that Expedia could afford a switch better than a student could. So I will no longer use Expedia. I booked with them for many years and now can't get any money back out of loyalty. So out of principle I'm done with this company.

I booked my vacation through Expedia for Crown Regency Hotel in Cebu, Philippines. After arriving to the hotel, I notice the room that was provided did not look like the room in the picture of the suite on the Expedia Website. It looked like the regular rooms. (I paid for the suite, but was given the non-suite when there.. Fraud). Also there was no running water in the room and the toilet was broken. Also the air condition was not working well, where it was about mid 80s F in the room where I felt like I was still outside. I complained to the management several times. Management sent several people to the room since there were multiple problems. The toilet was fixed, but several of the maintenance engineers were not able to fix the water in the tub/shower. Also the sink had a very low stream of water.

I have booked for me and my girlfriend with Expedia.nl from Amsterdam to Cairo, flight and hotel, we have arrived Cairo at 2 AM, we went to Cairo City Center Hotel which we booked over it, we found it was closed since 35 days. We had to stay in a coffee shop, every 10 minutes have to pay money, for almost 27 hours we were in street. Thanks to Expedia.nl, we called for 60 international minutes. Our phone bill over 165 euros not all for Expedia, but we believe it is 90% of it, after they knew they tried to solve our problem and sent us to a kind of dirty hostel less 100 times than what we paid, I have took photos for the dirty stinky room with blood over blankets, used cigarettes all round room, garbage in the roll, no breakfast, no tv, no internet like we are in the desert. We have informed Expedia. They sent to me 2 emails containing 2 refunds one of them even not for me, for another client, I have photos for all what I report.

I will never use Expedia again unless I am absolutely sure that the travel will not be canceled. After I requested my cancellation of a bundled package (flight and hotel), I was told that the returning flight and hotel cannot be refunded. While I was given a credit to use for future purchase for the flight, I was told that hotel cannot be refunded (i.e. the money was gone). Customer reps kept saying that they would ask hotels to refund and assured me there were successful cases. They even sent me a very deceptive email (was supposed to sent to the hotel requesting a standard request for policy change, but later on, a customer rep followed up with me, saying that it was supposed to emailed to hotel). In retrospect, it was a tactic to make customers believe that they were doing their best. My hotel fee was never refunded as written in the reservation disclaimer. I found this company dishonest and I'd like to stay away from these guys.

I am a former corporate travel agent I booked my airline tickets using the. CA domain as I am in Canada. I used my first name on my driver’s license for my ticket. I then went to get my passport and they would not renew my passport in my name on my driver’s license and health card and all my other ID. On my citizenship card is a different name and they are issuing my passport in that name. I call Expedia to do a name correction to my first name and I get a call center in Egypt. They would not help me. Now being in the industry I know this can be done. I don't give up. I call the airline who reassures me no problem. Tell them we documented the file. Call Expedia back and I am on the phone for 2 hours and they still cannot get this sorted. Stay far away. Customer service is HORRIBLE!!! I will never ever book Expedia again and will advise all I know to stay away from these people!!!

Booked reservations for American Airlines and somehow they switched me to a fly-by-night company called Southern Airways Express that was supposed to be a Memphis International Airport only to discover it was located somewhere else. Flight was delayed, then we were placed on small turbo sent to Harrison, Arkansas rather than Dallas that was scheduled causing longer delay. Pilot was discourteous and rude. Flight was dangerous due to inclement weather. Needless to say I needed wheelchair assistance and was forced to set on plane floor to exit. This is the worst part of my flight(s) on June 30, 2017. Never again will I use Expedia as I am tired of dealing with third world countries.

Keep away from these companies. I checked car rental on Expedia.ca for Panama Tocumen Airport and got price quote with full insurance. I had heard of problems and rip off at airport so I called Expedia customer service and had them confirm price they listed had me fully covered and unless I added any extras at pick up everything was in order. On arrival at airport I experienced the absolute worst car rental experience in my life. I was refused the car as they said the insurance was not theirs and was not valid and they tried to make me pay an additional $700 US dollars to get the vehicle. I refused and complained and asked to use the telephone to call Expedia and the car insurance I had previously purchased. This was refused and I was directed to a Spanish speaking public telephone at the outside of the airport terminal.

When we booked Flight + Hotel + Rental car package for 3 of us from Toronto to Iceland, the hotel reservation page didn't show it's non-refundable rate. I've been using Expedia for a long time, so I know their system very well. Shockingly, we found out right away we were overcharged a significant amount per person by the package if compared to separate bookings. I was able to cancel the rental car. However, I was surprise to see the hotel was non-refundable. When I called Expedia customer line, I had to wait for more than 30 minutes with no issue being solved. Wow... What a good experience! At least I've learned some lesson. Of course it's the last time I dealt with EXPEDIA.

I spent 3 hours on the phone yesterday with Expedia. I found a price online that I tried to book and I kept getting an error message. I finally called Expedia. The customer service rep was on the phone with me for over an hour as she found the airline ticket and the hotel. I paid and she said I would get a confirmation email. She said the reason I couldn't book it online was because the flight went to one place and the hotel was in another city. I didn't book a package with another agent because I found this deal. After work I looked at my email but only got the confirmation for the flight. So I checked my Expedia account and there was no hotel.

For what has now been a 2 month debacle, I still have no resolution to stolen account credentials and points. Someone was able to call Expedia, change my name, my address, my email, and my password. Apparently now I live in China and have a name I cannot pronounce. I have never been to China, nor do I know anyone in China. They used my account to book hotels using my points. I realized something was wrong when I could no longer access my account so I called Expedia who verified the information I posted above, that my account had been changed. To then verify who I was, I answered a series of questions, and had to send in many of my last itineraries and receipts from previous trips. The conclusion was that YES my account was hacked. Now onto the more frustrating part...

My husband and I were taking a trip to Chicago and decided to book a hotel through Expedia.com, we found a good deal and were very excited about that. We arrived to the hotel later at night around 11 pm and the front desk man let us know that they actually don't have any rooms available and Expedia does this often... I was upset with the hotel for not calling and letting us know but I was also upset that I had to speak with a foreign man who couldn't transfer my booking to another hotel because he couldn't understand me. It was a very frustrating situation and Expedia needs to update their site for people to have accurate bookings. I had to book another hotel and pay more money out of pocket before my card had the refund on it again. I suggest using a different site or calling to verify that your room is actually available.

I am a frequent customer of Expedia.com, and have often appreciated their low prices and good service. But for the second time now on a trip, I have been required by the airline to check in again after the first leg of a trip. I have to claim my baggage, and check it again. If there is not much time between flights (as happened in the first case), this is very stressful, since it could result in missing a flight. This should not happen, since I bought the trips as a single ticket. I did complain to Expedia after the first incident, so now I am taking more drastic action by writing this negative review, in the hopes that it might have some effect. I guess Expedia figures they don't have to care much about their customers' experience, now that they have bought their main competitor, Orbitz.

Had reservation for week in Rome booked months back. Was notified a week before the trip that the room was no longer available. Without going into the entire (book long) story - spent over 5 hours on the phone over a day and half - worst - I mean WORST customer services I have every experienced. Finally got a room that was nothing like what we booked (summer in Rome is not easy). Sent email with the entire story and they told me I would have to call... after my 5 hours! You can't get an actual supervisor and they will not work to solve issues. I will NEVER use them again. Please be warned before you use them (they their customer service first).

I booked room for 2 bed but when I went to hotel it was told it's not available. I have to pay extra for same. Since at the time of booking I already paid Priceline more for 2 bed. I discuss this on chat with priceline but didn't get any answer. I need to pay to priceline for two bed and again in hotel?

I book a hotel from Vegas to Los Angeles. It was floated so I cancel my reservation. I called Expedia they said the hotel wouldn't cancelled. I called them, they said that wasn't true. They said they could refund my money but give me a $50 coupon. That never happen. Someone needs to look at the reviews from everyone. They are a rip off.

I would have given Expedia a "0" if it were possible! A one star rating is too kind. We booked a hotel in Merced California through Expedia. We needed to cancel. Sure, we could cancel but will not receive one (1) red Penny refund. You can get a full refund only if you book directly through the hotel. Expedia keeps the full prepaid amount, no matter what. We lost it all. Be careful folks. Do not go through Expedia. If you have to cancel and think you will get a full refund from Expedia, dream on. Not going to happen. Bad news, bad policy, bad deal through in and through out for canceling. Now that I think about it, It might just be worth it to lose that money to be able to give Expedia this lousy rating that they deserve. Booking directly through your hotel is, and has always been the best way to go. Lesson learned.

I did 9 cruise bookings through them, I booked for me and my entire family. I was promised on-board credit but when I was checking in online I realized there was no credit, with the exception of one booking. I called them and they stated that they never promised any credit. They were extremely rude, refused to provide me a number where I could contact someone, and pretty much disregarded my concern. I spoke to Bridgette and she flat out told me she was the only person that I could talk to and that her supervisor "did not talk to customers".

A miserable experience for which we paid top dollar. AC not functioning well in 90 degree weather, room old and tired, staff sullen, often rude, money stolen from room (police report filed). Contacted Expedia, asking for partial refund. They checked in with the hotel (The Park City Grand Plaza Kensington) who said they never knew about any of this which is not true (police came to hotel and interviewed staff, manager offered us free breakfast to make up for conditions, a room fan was provided since the AC didn't work). So no refund or apology of any kind. To add fuel to the fire, they would not allow me to place a review of the hotel on their website. We will never use Expedia again and urge anyone to think twice about their offerings and customer service.

I booked a Sheraton hotel in a incorrect city by mistake. Called immediately after doing so and Expedia customer support created a case for me and let me know they would be contacting the hotel to request a change. After four days of emails from Expedia saying they were unable to get through to the hotel, I googled the number for the hotel and got through in 5 mins. A very helpful representative noted that it would be no problem to switch to a different Sheraton location in Edmonton, but as the trip was booked through Expedia the call would have to come from them to do so.

I needed to leave on the 10:55 pm from Las Vegas to Newark and attempted to go to the airport. But due heavy traffic and a fatality so I turned back to where I was staying and started calling to find out what I could do to leave the next day. I called Expedia and spent an hour getting the run around on how they could not help me then telling me to contact American Airlines who then said to call Expedia who then said I lost the value of the ticket and needed to rebuy a new ticket. Really? No help. No ability to just change the ticket and get home. I didn't have another $300 on a credit card or cash available to buy another ticket. Customer service was spoken by employees that had only been trained to speak the English language of the script that they are told to repeat a millions times. I will NEVER NEVER use this service again and will notify anyone including all on social media for no one to ever use this group EVER!!!

I booked a bundle deal which that included Air, Hotel, and Car rental for my daughter. All her info was used which included her age (under 25). At the time of booking her trip no one informed us of any FOR SURE additional charges. When she got to her destination Thrifty car rental charged her underage driving fees...EXTRA $150+. Then because of time she is returning the car we are charge for a week that added more $$$ to trip that we were not aware of. These are things Expedia is aware of. The 1st PROBLEM I have is Expedia rep points out. All this info is on their site and it's up to me to LOCATE and READ all such info. In other words it's not their problem if your travel experience results in extra charge that they could of told you about. OH WELL.

I booked a hotel and somewhere in the booking process the website changed the date of my stay and I didn't notice it. I turned up at the hotel and they have a reservation for me for a MONTH from the day I need it. WHAT!!! I know how to use a computer but not happy with the date switch and trickery. I called Travelocity. They put me through to Expedia. It has be 48 minutes of waiting on hold and now another wait for them to call the hotel. REALLY??? I would NEVER book with Expedia or Travelocity ever again. CONSUMERS BEWARE!!!

I have used Expedia twice and lost nearly $3000 in the process in ($2000 in overpayments for hotel rooms and $900 in airline fees). First, we booked 6 months in advance for a hotel room in Honolulu and paid $4000. 3 months later we found Expedia advertising the same room and dates for $2000 LESS! They failed to honor the "low price guarantee" because we had also booked a $210 RENTAL CAR! 2 months of back and forth later, they didn't honor the guarantee. Then, soon after booking the Hawaii trip, we booked 2 tickets through Expedia to Boston, insured the trip, and paid in full. SOMEHOW, I ended up with 2 TRIPS booked and paid for to the same place on the same date and time!

I have a very bad experience with the insurance plan and the collision damage plan Expedia offered. I have a collision and I submit all the documentation regarding this event. Aon did not paid the total amount because the company does not cover administrative fees, storage fees, diminishment of values or towing expenses, as the company wrote to me. However, is important to point out that in the terms and conditions of the Collision Damage Plan I purchased, no info regarding the exclusion of these items had been done. Otherwise, the Collision Damage Plan stated, there is no deductible and that It covers the expenses your rental car company may charge in the event of damage or loss of the car. And Almost always less expensive than similar collision damage plans offered by rental car companies.

I have tried to use them for a year… and numerous times there has been terrible service. Today I wanted to change a flight date. Knowing I would have to pay the airline penalty it took 3 hours and two supervisors to get this done. NO EXCUSE for such terrible service. They don't have better airline rates. And you need 3500 reward points to get $25.00 which can only be used on hotels. Why would anyone ever waste their time with a joke company. Be warned.

DO NOT USE EXPEDIA.COM. Booked a car rental for our trip to Costa Rica. Car rental $280, insurance $88. We booked a few months in advance. Got to Costa Rica and at the Enterprise car rental desk and they said the minimum for car insurance (3rd party only) was $300. I told them I purchased and showed Enterprise the receipt. Enterprise said they did not see the insurance payment in the system. We called Expedia and said they see I paid but don't see it in the system either. EXPEDIA apologized and said they would refund my $88 ASAP.

We tried booking a flight using the Expedia app, because they encourage customers to use the app by giving double points. Every time I have tried to use the app it will not work and requires calling into Expedia. Our last experience. We had to call Reservations as usual, to complete the reservation. Then they told us we would not get our double points because we did not use the app which we had tried to do. The person assisting us in completing the reservation put in the wrong email address. This was not noticed until after the booking was complete. We brought this to their attention and he said he could not correct it. We talk to a supervisor who also said they could not correct it. We had to completely cancel the reservation and not receive our money back immediately having to wait three business days to process a refund. This type of experience seems to be more routine than not. I would strongly not recommend using Expedia to book anything.

Expedia proudly say they have a free Price Guarantee but BEWARE. My experience is as follows: saw a better price on another site, applied via iPad, received message saying application being processed followed by application accepted, awaited a reply for over 1 week, nothing. So contacted Expedia, within 2 days received reply. I was told that there was no record of application and since a 3 loyalty had been applied any application is void. So, application process is very suspect, application of a rule that if loyalty bonus is used no price Guarantee is possible is sneaky. I missed out on an 80 reduction because of these 2 reasons. Clearly the adage that nothing is for free squarely applies to Expedia.

Booked a hotel one hour from my house in Canada. Canadian URL. Canadian hotel. Received my credit card statement and was charged USD. No problem I guess that was my mistake to assume the Canadian booking through a Canadian URL would be charged in Canadian dollars just like Hotels.com does with me all the time. I Called Hotwire to cancel. I was reading my itinerary number on my screen shot of the email Hotwire sent me.

We had made a reservation and paid ahead of time for a week in the Ferenciek tere Apartment in Budapest through Expedia.ca. Upon our arrival we found after almost a 2 hours waiting and trying to connect with the owner of the apartment that we were sent to a different location that we had booked and to a very different apartment that we had seen in photos. The building was in a dark alley, with big piles of garbage; an old building, very neglected and dark. We had to get out and were told by the owner that he would cancel and refund our reservation. Had a very difficult time getting settled in another hotel and had to pay a lot more than we were planning to do.

I reserved and paid for a hotel on Expedia and everything seemed ok. Upon arriving at the hotel I am told that I need a credit card with an additional 50 on it for a deposit fee. Not having the money I tell the front desk I will have to go get it and be back. However when I return I am told by him that he has canceled the reservation because it took me too long to return. I then call Expedia who tells me that it was a non refundable reservation so there is nothing they can do, even though I was not the one that canceled the reservation. So between Expedia and the hotel someone is getting to keep my 100. Meanwhile I am out the money without having a say in the cancellation and without money or a room. I get to stay on the street for the night.

Around the middle of June, I booked a flight plus hotel package on Expedia. Several hours later, I looked and the price (on Expedia) was $200 cheaper. I applied for a price match and it was rejected because it was submitted within 24 hours of the reservation (Case ID: **). If this is the kind of service you want, Expedia seems to be the place to go!

I was in the hospital last week with a sudden illness and I was talking with my daughter on my iPhone when she was at work. She expressed an interest in visiting me to make sure I was ok so I went online with the hospital wifi and when searching flights Expedia came up. I found the cheapest flight and checked my daughter's schedule and booked it with her email so she would get the ticket directly and print for her trip. It wasn't until a couple days after she arrived that she notified me about the additional fee of flight insurance and wondered why I added it. Even though I used my Visa, she was going to be reimbursing me. I told her I did not add flight insurance, I never buy flight insurance and I fly to Europe every year to visit my other daughter and grandchildren.

I booked and paid for a hotel thru Expedia when traveling last month. When I checked in after 12 hours of driving - I was told that the reservation was made but that the hotel had no record of payment from Expedia and I was asked to pay at the front desk when checking in. When I requested a refund from Expedia I was told that the hotel confirmed I made it for my reservation and that no refund would be issued. I contacted them again as well as the hotel providing payment verification for both Expedia and the Marianna Inn but still have not received a credit for this duplicate charge. I am now going thru my bank to dispute the charge to Expedia. I will never book thru Expedia again.

We booked an otherwise good trip to St. Lucia through Expedia but Avis vehicle gave us problems (turns out the lug nuts were not tight). Avis said they would provide 30% refund but since we rented as part of an Expedia package we have been trying to get refund through Expedia. We've repeatedly gotten same email response from them for the past month that they are working on it. At least we aren't dealing with a significant amount of money. We typically book all components of trips directly - one bitten...

This has to be the worst I mean the worst customer experience that I have ever experienced in my life. First time using Expedia for a family vacation we were told that our daughter who I might add was 2 at the time would be a lap child and I did not have to pay for her. Getting to the airport I come to find out that this was not true which now caused me to miss my flight and the flight was booked with no additional tickets to purchase. Talk about having 4 kids looking at their dad waiting to go to Florida to see Mickey and feeling helpless. The look on my child's face would make any grown person break down.

I booked a trip to Cancun on the night of 6/19/17. I spoke to travel agent DJ, who was very eager for my credit card information before personal details for the trip. This should have been a sign. I gave DJ all my information, spelled the passenger's name out several times. I was not sure if the second passenger had a middle name on his passport. I asked DJ, if it will be problem, his response was, "No ma'am." He also mentioned how I had 24 hours to make any modifications to the itinerary without penalty. I even purchase the insurance which suppose to protect you till the day before your travel day. Before giving my credit card information we went over the whole itinerary. Everything sound correct.

I booked a rental car through Expedia a month early for an important trip. The day I was picking the car up, Enterprise informed me of a $300 deposit! No cash, no debit card accepted. As I stood there in tears, I was told EXPEDIA knows of this but will not put it in the information when you use their site. It was Memorial weekend and every rental car company was sold out. I was at the airport Bishop Flint, and there were at least 10 other rental car kiosks right there. All sold out! Luckily for me, one employee at another kiosk gave me a tip on how to get a car at Avis. It all worked out, but it was so much unneeded stress and tears on what should have been a smooth experience. This was Expedia's second and final screw up for me. One star is too many for them.

Where to start... I arrived in Redding CA after being in the car for nearly 12 hours (with 2 kids in tow). I booked a night at Holiday Inn Express in Redding or at least that is what I thought I did. The listing said Red Bluffs - South Redding. Completely False. It was entirely in Red Bluffs which is not Redding but an entire 30 minutes south of Redding (in the direction I had just come). Once I realized the issue I called Expedia and spoke with William and his supervisor (which took over 45 minutes!) just to find out that they couldn't do anything. When I finally arrived at the hotel and explained the situation, the front desk clerk, Amber, said several customers have complained about the issue as well. I felt more than a bit upset with both Expedia and Holiday Inn considering that this is a known problem that no one has bothered to fix. Never will I do business with either again!

Tried to change dates after buying the flight insurance. I was put on hold for 105 minutes by a rude customer support person telling me there's a glitch in the system. Never asked for any flight information or itinerary information. Just my name which is normally misspelled about 95% of the time. Cheap flights, but DO NOT expect help from their customer service. It will not happen!

How they book is laughable. On a 4 day road trip we had 2 hotels booked, one in Las Vegas and one in Santa Rosa, NM. Both times we had chosen 2 rooms for 4 people and both times they had booked ONE room for THREE people, I'm not too sure about the other services as I had not used them but of the reviews I've read about this place, it's pretty garbage.

On 26 January 2017 I arranged a rental vehicle in Bordeaux (France) through Expedia.com for the period 11-24 May. The total sum of the arrangement was NZ$399.54 and the contract specifically mentions that all taxes and fees are included, as well as unlimited kilometers. On arrival at Bordeaux I was told that km's are not unlimited, that I had to pay an additional fee of 75 euro for driving in Spain and that Goldcar wouldn't follow the printed agreement I had with Expedia.

My mother in law was diagnosed with cancer and she needed treatment. We called Expedia to postpone her ticket. We called day one, a representative told us that he will charge us 500 hundred dollars to change the departure. He asked us to hang up and they would call us back; they never called us back. I called the next day, and, of course, a new customer representative picked up. He told me that he would change the ticket with no problem, but we have to pay an additional 2 thousand dollars. I told him that we have a note from the doctor stating that she is sick and she cannot travel; still it made no difference for her. My great surprise was how can the surcharge change from 500 to 2,000 dollars in one day?

I gave my credit card for a four day vacation at a hotel. The site said full refund if cancel within a certain period. The same day I realized I had to cancel and called up and was it would be no problem. When I didn't receive a confirming email the next day I went online and canceled. I notice a week later I did not receive a credit. I searched and searched and finally found a phone number for Expedia. They have many different names Hotel.com, Tingo, etc. They are all Expedia. Anyway I call several times to as about my credit and they would always put me on hold for about an hour or so. Then they would blame the hotel. So I call the hotel and they would put me on hold and refer me back to Expedia. All said and done I must have spent 10 hours on hold and I was unable to get my refund for over $1,000.00 for just a weekend trip that I couldn't afford to pay for anymore because I had to pay over $1,000.00 for a hotel that canceled me.

I recently went online and purchased a ticket on international flight on Expedia.com. While going through the process of booking and payments, it gave me an option to select seats and when I DID click on it, it said that the map is not available. But on top of that comment there was another comment read as "you will be able to select the seats before you checkout". So after I read that I continued to go with the process and there no such screen or link after that let me chose seats. So I thought I will do it after I pay for it.

If you can find a deal on a ticket through Expedia then that's cool, good for you. But be well warned, if you have any issue that requires their support you may find yourself very disappointed. I made the mistake of buying a couple plane tickets that I needed changed. I contacted the airline and they had a policy that allowed tickets to be fully refunded within 24 hours, and were also happy to make the requested changed. However they could not because the ticket had been purchased through Expedia and they directed me to speak with them. And for the record Expedia clearly states their policy is that they will not add any charges for any changes to tickets, and will defer to the policy of the airline.

When booking my flight was bait and switched onto a different flight that I am unable to be on and didn't get a confirmation email until three days later with the wrong flight information. Then, I was patched through to manager Ray ** who actually told me he is in this position at Expedia because he is good at his job, being, screwing customers out of a lot of money for flights they cannot be on. He accepted no responsibility for their sending confirmation email three days later. Told me I was at the end of the line and he was the highest up at the company which I highly doubt. They booked me on a flight I can't be on and charged me as much as the tickets in change fees.

Booked a hotel room for one night. I was told if I canceled by Friday at 4 pm I wouldn't be charged. TOTAL LIE!!! I canceled by 3:30 pm while at the pharmacy because my 9-yr-old got strep... And I got charged $146 for the room. Horrible service. Don't use them!

Nightmare! I bought ticket 6 months ahead, departure time and flight were changed. They notified me but never reissued the new ticket. I periodically checked with them and air companies. Everyone said we are fine. They sent me multiple emails saying all is good. Day before departure I attempted to check-in online. The new ticket was never reissued. Spent next 8 hours fixing it. Eight hours! Talking to 3 representatives, supervisor, hours on hold, listening to relaxing music, multiple calls to airlines. Until we cleared it. Never again Expedia!

My last trip with Expedia to Punta Cana wasn't good. First, Expedia was announcing that Occidental Caribe Hotel has free transfer from the airport to the hotel, this was not true. We arrived to Punta Cana at 8:30 PM; after discussing with an Expedia agent for an hour and a half, I had to pay a taxi for 80 dollars, so I wasted my time, my money and my cellphone data for nothing--Expedia's problem-solving skill is zero. Occidental Caribe' service and food are poor in quality and quantity. My room wasn't cozy at all--look at the room-floor picture below--ah, the room has full beds not queen beds. Occidental Caribe, however, has an awesome location and animation team.

I was on the phone with customer service last night about a package deal. However I didn't go through with the deal because it was too much. The next day which is today I was charged 2,500 even though I told the guy cancel everything. Even if he did put it through I didn't even get no confirmation with flight info so I guess they just robbed me and took my money! Customer service needs to speak properly. Their English is very poor and they are really slow there!!! I will never book again and I will tell all my friends not to!

Traveled from BOS to SJU in April 2017 and booked a car rental through Expedia. I also purchased their rental insurance. Sent a confirmation to pick up at Alamo. Long story short - a guy hit the car rental and I was charged a $200 deductible because I had purchased the Expedia insurance and not the Alamo. When I called the Expedia insurance company they told me that I need to make a claim and provide them with the police report (takes 2 wks to complete), accident estimate from the repair facility and rental agreement. Expedia provided no assistance in obtaining any of these documents - the insurance was useless!! I also paid $89 for 4 day car rental with Expedia and called to extend it another day. Alamo told me yes they would honor my rate for the extra day and I was charged by Alamo $97 for 1 day rental.

That was terrible, never and ever I going to use Expedia again. I booking my flight, and I have to change the day and, they want to charge me $934.16 for the change, it's not fair, because the new tickets just was $588.16 for news, I'm totally disappointed. NEVER EVER and I going to say to all my family and friends about this issue.

I made a reservation on 6/16/16 for a flight on 7/11/16 and returning 7/14/16. I always pay for a cancellation fee as I am a business owner and things change on a day to day basis. The Expedia customer service rep wanted to know "why" I made this cancellation. That, as far as I am concerned, is none of their business. The fact that I paid for the cancellation policy should cover any reason.

At the time of booking at Expedia, I have stated clearly we want room for 2 adults 2 children. When I checked in to the hotel oversea, they only give me a 2 single beds room! I have reached out to Expedia many time but they never respond to me, at the end I have to paid $500 additional for a 2 double beds room! I contact Expedia again and never heard from them!!! Very disappointing experience, I will not book via Expedia again!!

Don't use Expedia for any booking of trips. When you buy your trip or tickets and then you purchase the cancellation plan: for $40.00. This does not cover you to cancel your plans. It is only covering medical insurance. NO MONEY REFUNDS. This is **. Then the United Airlines have their own rules that there are no refunds on the tickets - just a credit of $156.20 but in order to use this you have to pay another $200 for your flight. Expedia advises you not to use this because it is not worth it! WOW what customer service, I will never use EXPEDIA OR FLY ON UNITED AIRLINES. Expedia does not care about the consumer, they let this happen to customers. AGAIN DON'T USE EXPEDIA. NOT CUSTOMER FRIENDLY.

I entered the dates I wanted when scheduling & somehow they got changed on their website. I got confirmation with wrong dates & called immediately, after holding almost 2 hours & they said it wasn't my fault & then refused to do anything for me about it. Worst customer service ever!!!

EXPEDIA made their policy for people who make mistake to make money out of it. They actually made OVER 2 billion from cancelation or people's mistakes according to some article. As a long time user, I made one mistake booking LA to Montreal trip by buying one more ticket of LA to Montreal to Quebec. All I needed to do is not taking plane from Montreal to Quebec. I didn't want to refund for the plane but give the seat up so I don't have to trip to Quebec from Montreal. When I called and let them know, they charge me $200 "change fee" (I didn't change my original trip but just didn't want to take connection flight that I paid) and didn't let me use the flight I bought which is LA to Montreal. They said that if I don't take the connection flight that I bought by mistake, they threatening me cancelling my returning flight. And I can't cancel the whole trip because they won't refund $1800 (per 2 people) something.

Call me racist or whatever you want, but that's not the issue here. I'm tired of getting reps overseas to help us with our itineraries. We need reps that are American so we can understand each other better. Cuts the assistance time by more than half. And the call quality... horrible. So Expedia... I ask you now, you're an American company... what's so wrong about hiring American? You have to spend some more money to make a lot more! Don't you want that? I'm boycotting your website until you start making changes. At least keep overseas reps for other time zones. I care about America right now.

NEVER USE EXPEDIA!!! Planned a flight through expedia.com. Less than 24 hrs later I cancelled the flight, received a cancellation confirmation email stating I would get airline credit. When I called Expedia to have the charge added back to the original card, Expedia refused to refund the cost of the ticket. LESS THAN 24 HRS AFTER BOOKING!!!

My friend booked us a room through Expedia in Delaware for race weekend. When we arrived they had no knowledge of the third night and state troopers were all over the place... I talked to the troopers and they said, "Get the hell out of here. You don't want to be here." I asked if it was drugs and they said worse than that so needless to say we got out of there. The motel is rented mostly by transients by the week and month. The owner was very rude. We ended up finding a Days Inn 20 miles in the other direction for a night and very expensive because of the races. 30 minute call to Expedia and then another 30 minutes with the supervisor explaining that they set us up in a very unsafe motel. They refunded all the money except $33. I would never use them again.

I work at a hotel and I had the worst time cause of an Expedia phone representative. They were rude and wouldn't listen. She called my hotel at 12:30 am asking to cancel a reservation. I looked up the guest that she had told me about and found no one by that name in the entire month. I explained that to her and she wouldn't take that as the truth and kept calling over and over interrupting me from being able to take care of a real guest. After the 8th call I got frustrated and told her to not call back. Even the guest that I was helping said and I quote "Damn I wish that she would stop calling." Thank God the guest was as understanding as he was. Needless to say but I'll never use this site and will never recommend it to anyone based on my experience.

I reserved a room at Motel 6 thinking I was getting the best price? When I arrived at the motel their actual price was $20 cheaper. Getting no help from Expedia Customer Service other than a (Sorry it doesn't qualify - You should have read the fine, fine micro print). Expedia will never get any more of my business!!! I would recommend EXPEDIA to anyone. Other than do not do business with these crooks. EXPEDIA sucks???

For my vacation package, Expedia overbooked a day at the hotel I was staying at in Dubai. It was impossible for me to even be at the hotel the day they overbooked since I was going to be on my return flight. I hence called Expedia for a reimbursement of the extra day Expedia charged for no apparent reason. During my first call, the Expedia agent Justin told me they had to contact the hotel and they would reimburse me completely as soon as they receive a call from the hotel (Roda Al Murooj). Justin estimated a reimbursement of 241.38$. A few days passed, and I got an email notifying me that the ExpediaTD team was unable to reach the hotel, and that I should try and call again in a few days.

I booked my husband and I on a trip to London from Dallas TX through Expedia.com. The price was really good for the Economy. We choose the airlines we would travel on based on departure time and layover times. That meant we were going out on Lufthansa operated by United and back on Air Canada. No problem for us as we had no preference. However, it is 30 days to our trip and we still did not have seats assigned. After calling Expedia and then each airline separately, it ended up costing us an extra $400 just to get seat assignments for the 4 legs of the trip (2 on outgoing and 2 on return).

Expedia offers you the same options as you directly go to any airline or hotel website. However if you need to make any changes in your itinerary, you have to waste a fortune (time and money). I booked a flight and hotel through Expedia and had to change my departure one day. For flight: first they say they follow the airline policy but when they are actually making the change, they cancel the entire trip so they require you to pay double penalty (just for changing the departure, they want you to pay penalty for return as well). I wasted at least 3 hours on the phone back and forth between airline and Expedia to make a change in my departure.

Rented a car through Expedia/ACE for three weeks. Stated Toyota Yaris or similar on Expedia confirmation email. When picking up the car at ACE I was told that I had to take the car of the day. I showed them my paperwork from Expedia and again I was told I had to take the car of the day, which was a PICK UP TRUCK (not similar to a Toyota Yaris). When I said I did not feel comfortable driving a pick up truck I was told it would be $200 more for a mid-size car or smaller. After going back and forth I was given a Sonata and charged and additional $100 more than my initial quote. I sent 3 emails to Expedia, and received a message that someone would get back to me in 24 hours. I have been home for 1 week from my 3 week vacation and I still have not heard back from Expedia. I have used Hotwire and Priceline in the past without any problems.

I spend over $6000 since beginning of this year with Expedia and they lost me as a customer. I reserved a hotel in Ocean City MD on June 4. That morning I woke up with fewer 99.8F and called Expedia to see if I can change reservation to the next week. REPRESENTATIVE, after call to the hotel, said that they can do it and Changed reservation to JUNE 11 and I agreed to pay extra $52 because rooms that weekend are more expensive. Then 45 min later he called me back and said that he CAN'T change it and that he will escalate to his supervisor and if they would not be able to move reservation they will refund my $$$.

Horrible Experience!! Tried to book a flight through Expedia. When it came time to pay, I'd put in my info and get an error message: either "the price of your flight has changed, book now" or "there is a problem with your payment info." I tried calling their call center, but was told that the "system was updating" and they weren't sure what to do. After trying several times with two different cards, I just decided to go straight to the airline's website and book it that way. Turns out Expedia was hitting my VISA cards for every single purchase even as the website was giving me an error message. Five hours later and 8 or 10 aspirin later I thought I'd take a break and write this review.

I booked a 2 bdr condo in April for June 2-5, 2017. I received the confirmation with the correct name of the condos as well as the correct address. I needed to check on another item with the condo (2 days before my stay) and found that I had been booked NOT at this condo but another 2 miles away! When I tried to cancel Expedia said I would incur a fee charged by the condos. I was standing at the desk of that condo (this was for a festival that is in my town, but I needed to stay at the site) and they said, no... they would waive the fee since it was Expedia's fault.

Buyer beware if you are planning to book anything with Expedia! Dealing with them resulting in NUMEROUS problems and false claims! Expedia states on Expedia.com there is a price match guarantee. No problems to modify an existing reservation etc. They will not do this. Customer Service is a joke. Will keep you on hold for long wait times then hang up on you. Whole reservation with them was a nightmare! Book directly through the hotel or business you are going to.

I booked a hotel through Expedia and everything went fine until about 115 in the morning when I woke up with bites all over me and found a bedbug. The hotel manager tried to say I brought them. It was the most ridiculous situation I have ever been in. I just want to thank Expedia for helping me in the middle of the night find a new place and paid everything... It was a wonderful end to a horrible night. The operator worked for over an hour and a half to find me a room when everyone was completely booked. Once again thank you Expedia for your help.

We booked a beach hotel in Venice Beach, CA based solely upon their website pictures. We booked it six months ahead of time through Expedia and we're surprised to see that Expedia charged out our credit card at that time, took their commission, and paid the hotel early. When we arrived, we found the room view to be nothing like the website had portrayed and we refused the room. The hotel would not provide us with a refund. We were on the phone with Expedia for nearly an hour, and I advised them that they were actually acting as the hotel's agent, in perpetuating the sale of the room. This sale was based upon the pictures on the website.

I booked a flight and hotel last week and their system defaulted the booking to one day which I didn't notice until after I had paid. They have refunded my hotel but not the flights. They keep making excuses to kit refund my money and keep asking for 72 hours to investigate the matter. It is now 7 days since they took my money.

My experience may be helpful in providing you with some answers to questions similar to those I had. It is definitely not comprehensive so please feel free to do additional research to answer questions that may not have been answered in my search and comment below.

Scheduled a business trip out west two weeks ago through Expedia and purchased trip insurance. Had to shorten trip by one day prior to departure and contacted Expedia Customer Service. Expedia attempted to charge additional fees for hotel and air travel changes, and initially did not support the insurance terms. After I read the trip insurance terms directly to them, they agreed I could make one change prior to departure and the only fees for the change would be by required the airlines. Expedia tried to charge me additional costs for a flight, even though I selected a no-cost change return flight directly from the airlines. I ended up calling the airlines directly and was able to make the flight change at no cost. Expedia then tried to charge me for shortening my hotel stay by one night.

I am very frustrated with Expedia. They gave us the wrong information on the flight insurance and re-booking information three different times. They offered us a $50.00 hotel credit for their error! We are not even staying in a hotel. When we declined they put us on hold for over two hours - at this point, I am still holding and they have yet to come back to the phone! I urge everyone considering Expedia to HANG up and call the airline DIRECT! DO NOT BOOK via a 3rd party. I have had enough. I am just waiting on them to disconnect.

I booked a flight to Geneva from Australia on May 9. I cancelled my flights, within the 24 hour cancellation policy. I would not have cancelled them if I would not of been able to get a refund. I got an email saying I would get a full refund of my $1000. On May 13, five days after I cancelled my flight, the money was taken out of my account. I called up and spoke to a customer service operator, they told me to check my bank. I called back a few day later, spoke to a supervisor, sent in a picture of my bank statement of the money being deducted. I was promised I would hear back from them in 24-48 hours. I heard nothing.

After several emails and phone calls, Expedia did confirm they would refund my 326 Euro that the hotel charged me for the child, I was worried that after reading so many negative reviews about Expedia. That I would not get a refund, but hey, they resolved the problem and confirmed I would receive a refund in 10-15 days! Great result

I'm traveling out West this summer on a Parks tour. I was booking through Expedia. Book my 6-night stay in a site, printed out my itinerary for that particular hotel and noticed the date was wrong and it wasn't 10 minutes after I booked it. Tried to change the date with the hotel the correct date. The reservationists at the hotel tells me the day I want is a Holiday in Utah. (Pioneer days) and I need to book 2 days to get a room. Well no can do. She tells me since I used Expedia I had to go through them to resolve my problem. Now this is 10 minutes after I booked this trip for the end of July. Expedia representative informs me there is a cancellation fee $59 per room. Then he asked me what I want to do. Pay $388 dollars for a room I can't use or pay the $120 to cancel the reservation?

On October 25, 2016, I contacted Expedia to extend my flight (ticket). I was told $220; that was not an issue. I attempted to use my Bank of America credit card and it was declined, which the customer service lady told me. I got an alert on my cell that my credit card was charged and I told the lady this. As she stated she was going to run it again, I said "No, don't run it. It says I was charged." But she continued and ran my card again anyways which irritated me. It was declined a second time according to Expedia customer service. Again, I said I'm being notified that I'm getting charged. So I told her that I would use my debit card from Chase to pay for the ticket. My debit card transaction from Chase was a success. I assumed everything was paid for and I wouldn't have to worry about anything whatsoever. I flew out that Saturday which I believe was the 29th.

I booked a flight for an initial cost $. After clicking "complete booking" I received a message that said, "oops sometimes this happens, your flight has gone up in price." So fine, I finished the booking once again. But now Expedia charges me for the 1st flight before the change AND the second flight (AND the return flight). So I've been double charged for one. They then charged me 2 cancellation fee, reversing the first one and 2 $12 booking charge, reversing one of those as well. But they still have not "reversed the charge" or refunded me for the initial double charge of the flights.

I booked a flight to Denver from Miami in November. Paid for flight insurance as not sure if my husband would be well enough to go. Had to cancel. Expedia gave me a credit, less $200 that I had to provide a doctor's note, that I thought was pretty invasive. On May 20th rebooked and was told I could only fly United. I paid $550 for each ticket, they gave me something called "basic economy", which at the time did not know what it was. On trying to book my seats, I found out Expedia had given me tickets costing $350 each, whereby you could not bring a bag or get your seats in advance. It then got changed by someone in their corporate office, only she booked the wrong date. Up to now I have spent around 7 hours on the phone, 3 different people, 3 different case numbers, only to find out I am not on an outgoing flight. Still holding on the phone. Never ever again will I use this company.

I spent $30 dollars extra, to purchase trip insurance to protect my $430 domestic flight. The Expedia website gave me the impression, that were I to cancel, or change my flight, I would be reimbursed this amount. Well, Expedia totally misrepresents the trip insurance. I had to cancel for health reasons, and will not necessarily be receiving even credits to the airlines, because of the cancellation. I am forced to fill out 5 pages of forms, with personal information, to submit for review, to even be CONSIDERED for a refund. I am fuming. They want access to my health records, even though I have a signature from my physician. Expedia is dishonest, and they hold on to the money that is owed to you, for as long as they can. I would recommend going with a more straightforward company for travel, if you need to fly, or rent hotel rooms, in the future.

We were looking for an all inclusive hotel in Cancun. We called Expedia to do it faster because my computer was slow. When we thought that we have found the hotel he asked me for my credit card number and I gave it to him. Before I authorized it, I asked if we could go over all the details and when I asked if he was sure that it was an all inclusive he said that he was going to check again and then he said no, so I responded that I didn't want it, To look again for an all inclusive and he said that he had already charged it. It was a nightmare. They charged me 4,000 dlls and now I have to wait for them to refund the money when I hadn't even authorized the transaction. This is a fraud. Expedia is the worst place to book anything, please don't even try. It is going to be a nightmare.

While booking flights to Canada via Air Canada, I was given an option to 'bundle'. Unbeknownst to me, that bundle package took me to Orbitz/Expedia and subsequently through the worst travel experience of my life! I purchased the insurance just in case anything happened; if either traveler wouldn't be able to make the trip. Unfortunately, just as we get to the airport, my companion was unable to fly. The AirCanada counter girls cancelled that day's flight for both of us and re-booked me (singular) for the following day. Meanwhile, I called the hotel (One King West) to let them know I'd be checking in in the AM because I missed the flight.

4 months ago, (January 2017), I booked a hotel reservation in Montreal, Canada online through Expedia. I never received an email confirmation from them, although they did charged my credit card in full. When I was checking out after our 3 night stay, I found out for the first time that the reservation was made for 4 nights instead of the 3 nights we wanted. When I returned home and contacted Expedia (support@reservations.com) they took no responsibility for the fact that they had not sent me a confirmation and refused to refund the cost of the unused and unwanted night's stay. I will never use them again to book travel arrangements of any kind.

I booked a flight through Expedia to fly from Perth to Brisbane. When I went to check in they had put my surname as my first name and my first name as my surname. After spending ninety minutes on the phone where they admitted it was their error not mine, they asked me to pay another $150. I refused, telling the girl it was their mistake not mine. I was then asked to make another booking, they would make sure the name was correct on their part and pay again and they would refund the first fare I paid. This is a scam and the second time Expedia has tried this on me. I will never use them again and make sure friends and family don't use them either. I cancelled and booked direct with the airline which cost me extra all because Expedia made a mistake. A disgrace.

My husband and granddaughter were stranded with no room. We paid for the room when we booked it. Expedia asked about the check in and I complained. No response 15 hours later. I'll never use them again and better not have that charge on my credit card. We were covered for late check in and arrived before 8:30 pm. I'm glad we didn't trust that coverage and had to go foraging for a room later at night. Don't trust your written and texted confirmations.