Expedia Reviews

When travelling in Europe, we had to cancel our hotel in Casablanca. We had paid for 3 nights. We knew according to the cancellation policy we would have to pay for 1. When we were charged for all three, we contacted Expedia and got the runaround. From, we had to contact them from the email we booked from, so we did, to phone numbers etc etc. We finally gave up feeling that that was their goal. We never got reimbursed, so their advertising is false.

I called Expedia to book a car rental in Ft. Lauderdale. I asked if I booked a rental with Economy, whether the reservation could be canceled if necessary and was assured by the representative that I could. I booked the car rental and paid. Several days prior to the pickup date, I had to cancel due to illness. I immediately contacted Expedia to cancel the reservation. I was put on hold for over 2 hours and then the representative hung up on me. I sent numerous emails stating I was canceling the reservation. An Expedia representative called me back at 2:00 am advising me I would have to obtain a medical note and submit it to Economy Car Rental.

I literally made an account here just to submit this. I am disgusted with how this business has treated me. Spent over 6 hours on the phone over multiple occasions trying to resolve a huge issue that was because of incorrect information on their website. After everything including proof, they refuse to help out and blame me for their mistake. Very disappointed in how unprofessional this place is. Stay away.

I would like to start out and say that my husband and I have been using Expedia for the past 3 vacations. We have gone on and have had nothing but good experiences with their customer service and their fantastic prices. This vacation we booked just recently, however, has a different story. We decided on an all-inclusive resort in Los Cabos and it so happened that Expedia was advertising ‘Free Airport Transfers’ when you booked this bundle. When we went to check-out, the shuttle fee ($62) was not being waived. We called Expedia, the man on the phone was helpful and explained that he didn’t know why the fee wasn’t being waived, but if we booked through him, he would make sure we got our free shuttle. Great. So we booked with him over the phone, despite the fact that we get more money back (in Expedia points) when booking online.

The travel insurance offered on Expedia site is "a third party retail" which neither the traveling site nor the carrier can make adhere to their posted rules. This does however mean that you can lose your airfare/booking if you were relying on the insurance about change of flight or refund with the official documentation and notice.

We bought Vacation package with Expedia to Hawaii, this package was 100% refundable if cancelled within 24hrs. We cancelled within 24hrs, but Expedia only returned flight portion amount and they never returned hotel portion. After calling Expedia multiple times, each time I was put on hold for 30 min and finally Expedia would inform they managed to cancel hotel. Till today I havent received my money back, finally I called credit card company and filed dispute.

Expedia is worthless with re to solving problems via phone and email. They make promises, drop calls, don't call back, tell me the "flight team" will call or email me within 2 hours and 48 hours later I have been unable to get ahold of any person with authority to discuss my problems. They told me for 16 hours that they were unable to contact EVA Airlines to change my schedules (departing/returning) despite the fact that they were able to book flights with them.

Do not book your trip on Expedia or any of the 10 companies that they own. If the price drops on your trip Expedia has a solution for you, go blow. They do not care about you, only the $$ you can give them. Do not book with them, book directly with the airline or hotel on their website.

Booked a trip through Expedia. Never got any confirmation emails. Had to search for flight info and couldn't even find my motel info. Purchased specifically from this site because they were offering free breakfast at our motel. Motel has no information stating it was included. Had to get ahold of Expedia on my vacation. Getting the runaround that it didn't include breakfast. Be very careful of buying through this company! I will never make that mistake again.

Just booked a hotel through Expedia's website and had no idea they would charge my card RIGHT AWAY (usually hotels charge/collect the money after your stay). I won't ever use them to book hotels again. I've not had any issues booking flights through Expedia but will avoid them in the future for any hotel things.

Updated on 10/31/2018: It's been over a year and Expedia still has not resolved this. Within 24 hours of booking, we cancelled a domestic flight for two and booked the same domestic flight for a few hours later that day - same airline, same price at $800. We even received a confirmation email from Expedia about the cancellation and a separate email for the rebooking. It was not until we received our statement from Chase two months later that we noticed the first booking was never cancelled and we were charged twice. Chase stated they cannot remove the charge and that we must deal with Expedia. Expedia requested 15 days for an investigation.

I have booked a flight with Expedia then I cancelled it after 30 minutes because I found a better price. According to their policy I should be refunded within 2-3 business days. After 5 business days, I'm not refunded and every time I call them I get a different answer, with an average call duration of 45 minutes. They played with many times; one time claiming that the airline company is responsible for the delay, which was not true since the cancellation was made within the first 24 hours. Then they claimed that the problem is in the bank, then I made a 3 way call and the bank emphasized that they did not hold any transaction from Expedia, because, simply, there was none. In the last call, and after they finished all the games they have, they said that I should wait up to 8 weeks to be refunded.

I was on this site and was purchasing 2 tickets, it came up with an ad saying I could reduce the price by $100. By applying and using their credit card, so I applied, I was approved and boom the ticket went up by $200.00 each. Now I have a stupid credit card I don't want and I had to buy the tickets through a different site, for the original price that Expedia offered me. I feel like I was scammed into getting their credit card, what the heck. I'm so disappointed. I will be filing a consumer complaint with the BBB and contacting my credit report agencies and disputing the credit card effect on my report. This just is bad business. Don't fall for it. Barclay is the credit card.

DO NOT BOOK THROUGH EXPEDIA!!! I tried to book online and it wouldn't let me through! Later, I found out that I was charged for the flight times 2. When I called customer service they put me on hold over an hour only to ask me did I purchase insurance! ARE YOU KIDDING ME, I NEVER SUBMITTED FOR Y'ALL TO TAKE MY PAYMENT. They said possible glitch in the system but I'm still stuck with two tickets I don't need!!!

I have never used Expedia before, but used them to book hotel and airfare to Venice. I decided to extend my stay shortly after booking the flight, and I have been on hold with Expedia for almost an hour. It seems like a fairly simple thing to change a flight, or that an answer on flight availability could be given fairly quickly. The waits are much longer than any I have ever experienced booking flights directly with an airline, and that is something that definitely needs to be taken into consideration when using Expedia. You get transferred to multiple people as well. It seems like an overly complicated process. Not sure if I would book with them again.

I accidentally booked a hotel on the website for a date I’m not in Mexico. I called immediately and they had no ability to correct the mistake immediately. Instead, I was put on hold for about 30 min while they called the Mexican hotel and was told they and I have to wait until they get in touch with them. They did nothing until I called again the following day to which I was put on hold again. I told them to just please correct the date and I do not wish to wait while they do their job, but I was still forced to wait again about 15 min while they called Mexico to which no one answered.

Booked airline tickets through Expedia. On our return we get to the airport and find out Island Air is no longer in business. I call Expedia. They took no responsibility for anything. Blamed it on Alaska for not contacting us. Ended up having to purchase another set of tickets and a hotel and a rental car. I once again contacted Expedia and they said there was nothing they could do. And would not refund or help us out with any expenses. I just want people to be aware before you book through them.

I recently booked a hotel room for Sept 19-23/2018 and I chose the option that Expedia offered where you "Pay at the Hotel" and your credit card will not be charged and the credit card is only used to hold the reservation. I was later charged a $617.00 deposit on my credit card by the hotel in Greece and when I phoned Expedia.ca to complain and to ask why they advertise on their website that a person has the option to pay at the hotel when this option is not what it appears to read. Expedia basically told me that the hotel has the option to charge a deposit if they want and my money will not be refunded. Expedia does not care about their customers and they could care less about refunding my deposit. I want my deposit money back because if I knew that the option to pay at the hotel was a lie then I would not have chosen that option. I will never again book with Expedia.ca.

We purchased a bundle of hotel and flights last year, December 2016 from Expedia. We had to cancel the trip with an unexpected event so we did it. Expedia refunded only hotel portion and gave us credits for flights that is valid within a year. We are trying to use the credits now, it is still valid. We called Expedia to book our flights using the credits and they said they lost our records and they can't guarantee for either refund or credits. We have emails from the agent that we spoke last year and it clearly noted that they gave us credits that is valid for a year.

When you wake up two five year olds, a seven year old, and an 8 year old at 4am, to hop on a 5.5 hour flight to Hawaii, your day is already hard. But then when the 8 person full-size SUV you’ve reserved through Expedia is contracted out through a third party that can’t fulfill your reservation and takes TWO HOURS to get you into a P.O.S. minivan, you start to lose your mind a bit. The kids are going bananas two hours sitting at the airport waiting. Then I literally spent 5 hours on the phone with Expedia.

I booked a vacation with Expedia. Spent over 3,000. Tried to book another vacation 7 months later to find out I had no Expedia points added from my prior vacation. They stated I had to specifically note it when I booked the last vacation (are you serious). Under my understanding if I already have an account with Expedia and booked thru your website why wouldn't I want the point? I was only hold with a customer service rep. for 20 mins to figure out the issue. And once told no discount of percentage off for their mistake! Never again!

I work and have been working at the front desk for a total of about 15 years. It has gotten so bad. Not only does it take about 20 minutes at the least to get someone on the phone. I explain the entire situation with accommodating a guest for the person to transfer me to another dept. Explain the entire thing all over again they say they are going to contact the guest, and what happens? The guest shows up! We have a no local policy which is stated on their website and yet they can never find it and I literally have to walk them through their own website. It's about an hour long ordeal everyone. I have to call Expedia. This is ridiculous.

We booked all-inclusive vacations with Expedia months ago, it's non-stop flight. Today we got an email notice that they changed, not only the flight time, also from direct flight to transferred one. They indicate there's NO any compensation. Departure time was 8 p.m, and now it's 6 a.m, we planned to work on that day, it's fine, we can adjust it. But it changed to stopped flight, it's not acceptable. We wouldn't booked if it is not non-stopped. Customer service FIRST offered me a direct flight on the same day, and right after she said it's not available anymore; SECOND she asked me if I can change my vacation to another day (we planned this family trip months ago, and now she asks me to change another day, anyway, I want to see what they can do for me), so I asked her what day they can offer me.

It's the very best third party booking website I have dealt with. I have been frequent flyer for past 6 six years. This is the very first time have booked with Expedia and I didn't even had any conflicts of my airline tickets. First I thought it would be very bad as Orbitz (Please don't book with this website. They complete scammers). But the Expedia is the best. Even I got my flight confirmation within 10 minutes after I placed my booking via the airlines.

I’m writing this review because I’m very disappointed with my experience with Expedia. I booked a flight through Expedia with Delta. I also purchased insurance for an extra $40. I called back within a hour to cancel and was told first to contact the airline! So I did. The airline said contact Expedia. So then I was told the ticket I purchased wasn’t refundable that it was bought in some kind of group sale! This is really upsetting. Finally after contacting the insurance Company who informed me that they needed medical records to prove that my husband was sick and couldn’t take the flight which we didn’t have that they couldn’t do anything for me but I was welcome to file!

I cancelled my hotel reservation within the allotted 2 day timeframe. A few days later I noticed that the hotel charged me for the night. I called the hotel who said I had to deal with Expedia. I called Expedia and got an Indian with a very thick accent. She confirmed that I canceled in time to not be charged and put me on hold while she called the hotel. After a few minutes she came back on and said the hotel needed to contact their manager and would get back to Expedia. She mentioned that the hotel said they did not get the cancellation. I have the cancellation confirmation date stamped. I got emails from Expedia the next day that they tried to advocate on my behalf but was unsuccessful. I emailed back and said I expected my money back whether it’s from Expedia or the hotel. I was basically told, "Too bad." So I disputed the charge with my bank. I will NEVER NEVER use Expedia again.

Piss poor service. Do not use the APP. Expedia is very misleading especially in the App. Customer Service tried to belittle me and dismissed me several times when I told them there was an error. From customer service to senior support to the tech support. I am very displeased and have had it! The reservation that I made did not say I had to make a payment or deposit. Before I confirmed the reservation on the APP I double checked to see when I would be paying and it said at check out $0.00 today and in fine print it said that I would be paying upon arrival at the hotel. They tried to tell me something that was not there! You need to fix this ** app.

Expedia rips off consumers and is creating dysfunction in the market for hotels. I reviewed Trip Advisor for hotels in a small city. TA referred me to Expedia which indicated there was only one room available. For that reason, I went ahead and booked it. I later found, on examining the inn’s site, that the Expedia price was almost twice the posted online price. For a number of reasons, I didn’t cancel my reservation. Perhaps I should have, but what I learned was an interesting lesson and a bit scary.

Honest mistake, I booked a room with the wrong dates. I called Expedia minutes after I receive the confirmation number. They tell me it is not refundable, as well as the hotel told us the same thing. We should be protected in this particular cases when we make mistakes and we notice within hours.

Expedia did not provide complete information when I booked flight and hotel. They did not honor their statement to honor a better price if found on their website within 24 hrs. Was unwilling to help me when I found out that there would be an additional resort fee when checking out of the Westin Hotel. Their agents were uncooperative and unprofessional. I would NEVER recommend Expedia or use them again.

If I could give less than one Star I would. I booked a flight and hotel in Florida on 8-18 for the week of 11/7-11/13. The flight was fine. We called the hotel and arranged for shuttle service to our hotel. When we arrived at the hotel they told us we were supposed to go to the other hotel and that hotel was closed due to the hurricane. We had called Expedia and the hotel to confirm before our departure and was assured the hotel was open.

Never again will we use their service. We made a reservation accidentally as they placed a link next to the hotel we were searching. The hotel had no reservation for us. We checked in and paid the hotel. Expedia charged us anyway. We disputed the charge and they refused to reimburse us. Never again will I use them. If anyone launches a Class Action Law Suit, let me know.

I trusted Expedia and checked in at Edgewater Hotel and Casino. Found my mattress was so old the wire was sticking out. Maintenance cut the wire with a wire cutter. Bathtub, shower, and toilet made for 10 year old. Mold growing in the corner of the bathroom. When complained to the hotel I was told to deal with Expedia. Called Expedia and was told nothing they can do. At $100 a night it was a ripoff.

I booked 4 flights with Expedia over the phone. During the time of bookings they stated the prices increased which is ridiculous. At the same time, you can book online at the original prices quoted. They are only trying to make more money off of the customer. When requesting to cancel they cannot do this directly. Expedia states the customer is required to contact who they booked through independently. Some are international calls only, so additional charges may apply. None of this is explained during the time of booking.

I purchased travel through Expedia for a work event that I needed to attend. I also purchased travel insurance Expedia was offering on the web page from their partner company Affinity travel. For the price offered on the web page, when you purchase air travel you can purchase insurance in case something happens where you can't travel. The company decided to cancel the event the employee was traveling for therefore needing to cancel her travel. This is when I realized this is a third party company I purchased travel insurance through.

I will never darken the door of Expedia ever again! I hope no one else does either. I made a reservation off of the app, but found a better rate with another hotel. Canceled the original... I still got charged a no show charge because Expedia's app was having issues unbeknownst to me. I've been trying to get my $$ back and they won't budge. They basically called me a liar and told me they have no record of my cancellation. Why would I need 2 hotels for the same weekend?! I wouldn't... Customer loyalty and customer service isn't Expedia! Never ever use them!!! Don't get burned.

NOT GOOD. LODGING OWNERS BEWARE!!! EXPEDIA online booking site operates entirely to serve themselves, not your business. Example: Travelers book your place for 2 nights a month in advance, on days that you require 2 night minimum. Your published cancellation policy requires 5 days notice to cancel because you are a small B&B with only 2 rooms. You reconfirm their reservation just a week before arrival, the traveler responds with confirmation. Then 2 days before traveler is to arrive for reservation that you've held for a month, the traveler phones you, says they are in front of your property, want to stay immediately for 1 night; they say it's because they have changed their itinerary, say they were confused! You say, “No you can't make this change”.

The overbilled me by a few 100 baht and keep asking me for statements from my credit card when I had used a debit card linked to my bank account for the transaction. Their booking page said "Your price had been deducted" in the last minute and the receipt shows the new reduced price but they billed me the old rate. Customer service seems to be using the same copy paste template instead of responding carefully. They haven't refunded me the extra amount yet.

Be wary of Expedia, they can be sketchy. I booked a hotel last weekend and it came back with the wrong date, off by one week. I immediately called Expedia within minutes and they refused to adjust the booking date nor refund our money. I would never use Expedia again. Any decent merchant would do the right thing but they did not.

Rental car agency never received booking from Expedia. I called Expedia from airport counter numerous times trying to correct the situation to no avail. I was put on hold every time. I finally had a supervisor call me only to be told she could hear me. She stated that and said have a nice day and hung up. After enduring this for one hour and forty five minutes I booked a car on my own at more than double the price. They are deceitful to say the least. DO NOT USE THEM FOR ANY REASON!!!

Talked to Corporate to an Amanda **. Wasn't able to help me at all. Literally talked to her for 5 mins to tell me, "There's nothing we can do for you," after being on the phone with a prior agent for 2 hours. Currently on my way to the hotel and have no place to stay. Thanks to Expedia in messing up my reservation and telling me everything is fine. Like wtf, why say that. I'm beyond furious right now. Would not recommend in booking with Expedia at all.

Booked a trip to Vegas between Christmas and New Year’s. Got a great rate on the hotel and flight. Today I receive an email that my email was changed. I call and get a woman that barely speaks English and all she can tell me is that I canceled the trip and there is nothing she can do. I never canceled the trip and now it will cost me over $1000 more and I lost the good flights I had. Last time I used Expedia I had a great experience, this time the pits. Will never recommend or use this site again.

I booked airfare, hotel and rental car through Expedia based on their description of the hotel, I decided to go with a package the Expedia site recommended. Flight and rental car were fine, the hotel (Marina Tower, Waikiki) was not as described. There was no lobby to check in, only a phone number posted on the wall when you arrived that you had to call between 4 - 7pm to check in. So we did and the gal came walking over and hand wrote my CC number on a piece of paper. That was our check in. We were also charged that day an additional $350 for the resort fee and valet since they don't have parking for guests. You are given 2 room keys and 1 FOB to gain access to the building and pool. This is an additional $200 if you lose the FOB. Also, if you check out since it is a virtual lobby type situation we were told to leave the key and FOB in the room.

I specifically searched for first class flights and the search result showed first class for both the outbound and return flights. After I paid for the flight they both magically became coach and I would've had to pay an extra $1400 to upgrade to first. I could've just gone through the airline for all that hassle. This was the opposite of convenience. Don't tell me I'm buying first class tickets if you can't guarantee them and if you can't, put it in big capital letters right near the button that says "book".

I recently booked a hotel in Victoria BC for a one night stay. Unfortunately plans changed and I had to cancel the reservation. I contacted Expedia and explained the situation and they said they would contact the hotel and see about cancelling. I should have a reply within 24 hours. A couple days later I still had not received anything from them. So I contacted them again! I received an automated reply saying they would get back to me. This continued going back and forth for almost 2 weeks, including Expedia asking what it was I wanted to do with my reservation!

I buy two tickets in Expedia and when I get to the airport the airline say my booking was cancel. They don’t give any reason and they don’t know when is the day they going to change the reservation I did more than 2 months in advance. Call Expedia to try to get reimbursed for the service I didn’t get and they don’t help me at all. They just say they are not responsible... So my question is what are Expedia responsible for??? So easy to make money but when the consumer have a problem they just wash their hand and do anything to help so please do not book anything in Expedia.com because they don’t gonna take responsibility for nothing.

We planned a birthday getaway to Las Vegas back in August of 2017. Wanted it to be a great, relaxing, fun filled weekend. She likes Expedia so we went there (my first try). Booked a decent rate for the flight there through Alaska and a return home flight from Spirit. $699 which included a car rental at about $150! Not bad?! We decided to move up our departure time and contacted Alaska who charged an additional $89 per ticket change fee and tried to charge $125 per ticket for the process but did not in the end. That was bad enough, but then we had to change the time of our car rental to the morning of... Expedia "refunded" the original amount and there was a charge of a bit more from Alamo to Fox rental agencies. Not a problem.

I purchased a package plan with insurance for a vacation in San Juan with my family. Unfortunately, our flight date was right after Hurricane Maria had hit Puerto Rico. I had called ahead of time and cancelled the hotel and flights. During my calls, the CSR told me that I could cancel the flights and get a credit to rebook for later - HOWEVER, if JetBlue changes the refund policy for the hurricane, I am eligible for a refund - and the CSRs told me to just keep checking back.

I have never had an experience with ANY type of company in ANY industry quite like the one I've had with Expedia over the past year. Their failure to disclose information, blatant lies and horrible customer service are a just skimming the surface of the issues that I have with how they run their business. I will reluctantly retell my story in an attempt to benefit someone else who may be considering using Expedia.

I have been using Expedia for years and more so this year after dating someone who lives in a different stay so I book a lot of hotels and flights. This recent flight booking with them has put me over the edge to never book flights with them ever again. I recently booked 2 one way flights with JetBlue, one through the JetBlue site, and one through Expedia. I did this because I had credits on the JetBlue site for their apology with canceling my flight. I also had credit with Expedia for a JetBlue flight because I had to cancel a flight I had booked.

I recently booked two airline tickets from Melbourne to London via Expedia for travel in 2018. I chose the Expedia option for a Qantas code share ticket on Emirates flights, the Expedia option quoted the Qantas flight numbers. After paying for the booking I received confirmation but discovered that the bookings had Emirates flight codes not Qantas flight codes. The difference is that although we would be on the same aircraft, with a Qantas code we would receive many more frequent flyer and status points. It seems to me that there has been misrepresentation in the Expedia website, we didn't get what we ordered.

My wife and I booked a flight, rent a car and a Spa resort hotel in Jacksonville, Fl. in June. November 4th we get an e-mail from the HOTEL asking why we cancelled. Nothing from Expedia. We called the hotel and they checked for us and found out Expedia cancelled, not us. They had cancelled 2 of our 4 days. The hotel reinstated the two days that wasn't double booked and said they would contact Expedia for us about the other 2 days. Next thing we know, Expedia cancelled our 2 days at the Spa resort and gave us 4 days at a Best Western down the road about 3 miles.

I only had a small problem with Expedia but they use the Thrifty rental car and I was very dissatisfied with them. So Expedia offer to $25 coupon if we use them again but I don't think that's a satisfactory response.

American Airlines (AA) has no concerns for family values and unexpected emergencies. I was truly disappointed at the high price I paid to travel from Atlanta to Allentown to attend my brother's funeral. (Friday, October, 27th) AA did NOT offer discounted rates for bereavement; I was only going for the weekend to try to rush back for the birth of my 1st granddaughter. Both flights leaving out and returning to Atlanta were connecting flights in Charlotte, NC. My return flight was for Sunday, Oct. 29th at 4:42 p.m. from Allentown arriving in Atlanta at 9:47 pm.

I booked a hotel reservation through Expedia a month prior to my travel plans, was charged right away for my hotel room. I traveled 5 hours get to my hotel only to find out that they are sold out, apparently the hotel and Expedia do not communicate on the reservations that are made. I will never use Expedia for my travel reservations again.

Had to cancel a flight due to an emergency. When I booked the flight I paid extra for the cancelation insurance. When I went to make another flight they told me I would not receive the refund even though I paid for the insurance!! Was out over $500... The only thing they gave me back was $19 that I paid for the insurance.

Broken dreams. Vacation to Atlantis Bahamas, Hurricane Irma had to Cancel. Then paid with Debit Card months in advance. NO Refund or a new vacation. When we paid $2639.97 Spent Hours on the phone trying to cancel. We did get an Airlines Credit but no hotel. They kept our money??? They wanted us to rebook the Hotel and pay another $3100. And wait for or get a refund. Tried to get a vacation May 2-7 TPA-NAS.

June 15 I purchased from Expedia two airline tickets for Rome Italy and total protection insurance, the airline was Air Berlin. On November 3 Expedia called me and said Air Berlin went bankrupt and my tickets for November 17 would not be honored, I would have to find a new airline at my own cost. I was informed that my total protection insurance doesn't cover airlines going bankrupt. After three hours of arguing with Expedia on the phone Expedia said the best that Expedia could do is give me my 70.00 dollars insurance money back and I should contact Air Berlin for the 1,100.00 dollars for the airline tickets. I told Expedia selling insurance as total protection should mean total protection, answer was, "We can't help you."

I booked a room with Expedia at a Marriott in Maryland. Discovered the standard rate on rooms were $40 less than my Expedia rate. Called Expedia and they said I would have to discuss it with the hotel. The hotel said I would have to discuss with Expedia. In any case, I am stuck with the rate that can't be cancelled or reduced. I will do my best to share my Expedia experience to keep others from making the same mistake. Maybe a class action effort would help.

Expedia is absolutely the worst choice to purchase your flight tickets! I made a reservation via their website last Monday, selecting a morning flight from DC to Atlanta. Yesterday, they sent me a confirmation indicating that I chose to fly out of DC at 8 pm and arriving Atlanta at after 10 pm. I called and they gave me the runaround for their errors. They wanted me to pay $200 to fix their error. After keeping me on hold for hours, and getting nowhere with a satisfactory resolution, I had to cancel my flight for Friday. They said cancellation would cost me $200, and the balance would have to be applied to future purchase of flight through the airline (American Airlines). What? This is my 2nd bad experience with them and I wouldn’t advise anyone to do business with Expedia. Their customer service is the worst I have ever to deal with.

I booked a trip to Sweden through Expedia. Months before the trip, I had to cancel the trip because of my wife's health. Expedia refuses to refund the money even though I followed their policies. They then emailed me stating the airline is responsible for the refund, then emailed me stating the refund has already been made but my bank took my money. They refuse to help or give my money back. My bank even verified that no refund has been made. DO NOT USE EXPEDIA.

I was contacted by Expedia that I had a flight scheduled that I didn't book. So when I try to get my money back because someone had stole my credit card. They told me that they couldn't do that and so I'd have to use the flight. So then after 2 days of contacting them back and forth I asked him to add my daughter. I said, "Fine. I'll make a vacation out of it. Please add my two-year-old." They booked her as an infant. They sent me a new itinerary and then when I got to the airport she couldn't fly so I spent on hold for 4 hours after my flight had already previously left trying to get stuff fixed and they couldn't do anything about it. The best part is the people next to me had the same issue. They were traveling with two children and they booked both of them as infants. Those people had to pay $3,000 to get their flights fixed.

After booking two round trip tickets and a car rental for a week thought we had everything done. When we get to where we were renting the car on the 24th of October, were told then that though we had paid for rental and insurance, we didn't pass the credit check so couldn't rent car. We were stranded at airport till family rescued us.

I bought lodging for 10/05/2017-10/09/2017 in Cancun, Caracol in Mexico. The day before the trip a tropical storm appeared in the Gulf, that would turn to a hurricane. AA canceled flights, therefore we couldn't leave the USA. I contacted Expedia telling them I wanted a refund, they told me they needed to contact the resort because they have my money. I told them I purchased the lodging thru Expedia and they should refund my money. They emailed for a week and stated that I would receive a partial refund because they would charge me for a night’s stay. I told them this was unacceptable and I wanted a full refund because we COULDN'T go. They finally sent an email a week late stating that I would receive a full refund. Till this day I haven't.

I booked a room through Expedia. I was checking out the hotel reviews and realized I made a huge mistake. I immediately called the hotel to cancel. The phone rang for two minutes. No one picked up. I then called Expedia. They told me if I cancel I won't get a refund. I called the credit card company and was told the same thing. Now I have to book another hotel and pay for the first one too. Pretty expensive night stay. What a ripoff. I won't be using Expedia again.

Horrible experience with getting receipts from Expedia for travel bookings. When you go back to their site to look at your history of purchases it is very difficult to obtain the costs specific to your travel. I had problems getting receipts for airfares and rental cars. Especially with rental cars from Avis. In addition I cannot get the breakdown of the costs associated with the Avis rental car, the daily rental fee and taxes. To top it off when you call Expedia you are talking with a person with a strong accent which is very difficult to understand. I currently have another upcoming trip and cannot go to their site to see what the rental car fee will be that I booked. How frustrating. What company does business like this.

We booked a hotel for one day with Expedia but it was not a one day booking. You had to booked two days so that was more money??? Then the room we're supposed to be two big rooms but we only got one bedroom and the other were two small rooms that were split so we had to split couples up??? Never again will I booked with Expedia. They messed up all way around and then some.

I purchased the insurance for a flight that advertised that it would "avoid change fees - protect your trip." Expedia failed to mention that although they would not charge a fee, the AIRLINE DOES. I paid $202 for a ticket, and they wanted to charge me $200 to change the date to the following day. They may not be FALSE advertising, but they are definitely deceptive in not mentioning that there are multiple levels of insurance, and the basic one covers only death or cancel due to injury/sickness.

My sister and I booked a trip to Punta Cana with Expedia. We decided to cancel and rebook to a bigger suite. They say if you cancel in less than 24 hrs you get full refund. Which is what we did! My sister got full refund I did not. I called them over ten times spent hours on phone with them, even spoke to two different managers. Both said, "Don't worry we will get your money." "The hotel is not responding but as soon as we get a hold of them will let you know. I spent a month back and forth finally we get to hotel on another reservation. (Me thinking I am getting a refund) I ask hotel what's going on. They say we never received any money so we can't refund anything.

I booked a hotel with Expedia and had to leave a day early. When I went to the front desk they said I had to cancel with Expedia. I called Expedia and the girl said she couldn't cancel it because her supervisor was out today. 2 days later I get an email saying they couldn't cancel the last day because it was 2 days ago. The hotel was completely full and they could have used the room. Never booking with Expedia again.

Problem: Jet Airways had canceled the flight 1 day before travel. Solution Attempt #1: Me: I called Expedia to get a flight resolution sorted. Expedia: 2 options were given to me, get on a flight 2 days later or get a refund. Me: A flight 2 days later is not an appropriate solution to a flight being canceled. Expedia: Reconfirming I only had 2 options. Me: Agreed to a refund as I was told there was no way I was getting a flight on the same day. Before ending the first call I got Jet Airways information and immediately called them after getting off the phone with Expedia. It was unacceptable to me that I was now going to have to book a flight one day before it left as the prices were going to be 2x what I had originally paid. This was Jet Airways problem to fix - not my financial burden!

Expedia is the worst place to purchase your flight tickets. I called them up to look for the best priced Air flight ticket and wanted to leave the day before Thanksgiving which is on Nov 22nd. The Phone Rep booked my flight in Oct instead of November. Because we were in October I overlooked that she booked it for the wrong month. After noticing their mistake a few days after purchasing my round trip ticket I called Expedia to advise of their mistake and asked them to please fix it. They listened to our phone conversation and verified that I did ask for a flight the day before Thanksgiving but still did not refund me my money.

Expedia sold us travel insurance on a recent trip from a company called AON. I had a medical emergency and an Eye operation shortly before the trip departure date. I filed a claim and was told by AON that it would take 7 to 10 days to process. Since then I have received weekly requests for additional information and numerous forms that have to be filled out by the Doctors. Recently, we seem to have dropped into a black hole. No payment has been made. Avoid Expedia travel Insurance at all costs.

Had to check out a day earlier than planned, hotel was great but after talking to Expedia and explaining everything, they sent confirmation to wrong address. They had put wrong letter in my email address and never changed it like I had asked them too. It may not seem much to some people but I usually don't reserve rooms, just look around but I had 2 dogs I was bringing and wanted to make sure hotel would let them stay. From now on, I'll just call hotel directly.

I went online and reserved a car from Alamo thru Expedia a full size sedan for 3 days. 17.00 a day. The total bill was quoted 123.00. I turned the car in 12 hrs early and also vacuumed it out because it was dusty to begin with and they had ran through a mud hole. I ask the agent at the counter, "Do I get a discount?" She said no. I told her the bill now is 165.00. She said no. I told her, "Now you are charging me 31.00 a day." She said it was because of the fuel purchase now is 34.11. Add that to 123 and you get 157.00. Another different amount-because it is now 165.00. It is because of the daily rate. They changed from 17.00 to 31.00. Add that to 123.00 and you get 165.00.

Booked a room through Expedia for an event at Universal Studios, just wanting a place to sleep for a few hours afterwards. As soon as we entered the lobby, we were disappointed by the appearance and the line of people waiting at the front desk where one employee was working (in the entire place). The first people in line were there disputing the lack of refund of their deposit from six months ago and the police were called while the line just grew longer and longer. The front desk clerk was completely rattled, kept leaving the front desk and going into a back room and doing nothing for the people waiting.

I reserved a flight and a hotel through Expedia. I went to the airport the day of my flight and couldn't check in because the airline couldn't confirm my return flight. Due to an error on Expedia's end, they never sent in the flight to the airline so I wasn't able to board my flight. After two hours on the phone with Expedia I was finally able to get my refund for the flight. I later tried to get the refund for my hotel as well, and they would not communicate with me through email. They ignore emails, so after a week I posted on Twitter with my frustration and finally whoever runs the Twitter helped me sort of.

I booked a vacation from Seattle to Hawaii for my anniversary and for some reason the United flight got delayed. They were very courteous to inform me about the same and offered a callback for running the options. They mentioned to me that flight is delayed and they can look for another flight for United but another flight that is available is with Delta but to book from that I need to cancel my whole reservation and book again. So, 400$ for cancellation and whatever the new price I need to pay. That is 700$ more. So, a light delayed and to keep my plan I need to pay 1100$ while just 1 flight got delayed.

Believe the negative reviews. Expedia can be a quick way to reserve car/air/hotel stays, but they are anything but EXPEDIAnt if you need to cancel. Woe to the person who needs to cancel a hotel stay. Prepare yourself for hours on the phone. Both my parents and my wife have recently had to go through mini-nightmares to cancel hotel stays arranged through Expedia. Normally cancelling a hotel stay is very easy, but not with Expedia. We will never use them again.

Absolutely horrible company. Customer service sucks. I changed my flight booking and paid $225 and then called up like 20 mins later to change the reservation and was asked to pay extra 356 so a total of $581... which is **... pathetic play to buy tickets. Highly not recommendable... and the customer service is awful. Worst place to be. WORST AND SHAMEFUL.

I thought I had booked my motel directly with the motel. My credit card was charged $202.89 immediately upon booking. Upon check-in I learned this booking was through Expedia. Upon check-out I was given a paid-in-full bill for $146.12. This means that Expedia kept $56.77. Obviously I will never use Expedia again. In the future I will do my own research and call the motel of my choice directly. Expedia has a no-refund policy. All I can say is "buyer beware!"

I had to go through a mental distress because of my current booking with Expedia and will never recommend it. I was charged $626 for a flight + insurance when the same flight was available and my friend booked for $528. And when contacted them for their price back guaranteed if lower price found, they were like they have stopped that but will offer me some $50 coupon which I can refund in my next trip. I did not want that because I was never going to use Expedia nor recommend to anyone.

100% disappointed in service. You have lost a customer for life. I bought a $600 plane ticket with $50 extra for the cancellation service. My husband is currently deployed and we were scheduling his flight home for a 4 day leave before he leaves for 10 months! I not only spent hours being bounced around but also got zero dollars back including the cancellation policy I paid for as "serving your country" is not a valid reason but "losing your job is". When did unemployment rank higher than the men and women who protect us on a daily basis? The ones that leave their family, friends, and home for a year on end. I expected more from a large company. My last call I demanded to speak to a manager and was told no. Who tells a very upset customer no when they ask for a supervisor? Deployment is not easy, a little help would have been greatly appreciated. Instead the people within this company made a hard situation that much worse.

In July 2017, I purchased an all-inclusive (resort, meals, flight and ground transportation) honeymoon to St. Thomas for my daughter and future son-in-law. The trip was planned for 10/18/17 - 10/25/17. Unfortunately, hurricane Irma completely destroyed Sugar Bay Resort and was forced to cancel this trip and book another. Thank goodness I purchased travel insurance... WRONG! Let me just say I have spent at least 5 hours attempting to get a claim filed for a refund the original trip. None of the Expedia agents understand my issue; I have to repeat and explain several times. I was put on hold for about 1 hour total so the agent could discuss with the manager.

We booked an Alaskan cruise on Norwegian in August 2017. One of the extras that we got to choose was a 50.00 credit on each shore excursion. Prior to booking through Expedia I asked how we'd get this credit. I was told to take my receipt to the excursion desk on the ship. I then ordered my excursions thru Expedia and when we got on the ship, they didn't give us the 200.00 credit. Norwegian said I had to buy the excursions thru them. It didn't state this requirement in any of the documents. I spent a lot of time trying to make sure all of our paperwork was correct. I feel this was misleading and we should get the promised credit.

I had made a reservation for the Palms Place through Expedia. On arrival I was told there was no reservation. After showing my confirmation the hotel told me it was Expedia's problem. I went across the street to the Palms. Expedia said I demanded this. They lie. I am a doctor and the money is not the issue. This company is fraudulent. I have told everyone I know on social media to stay away from these clowns.

I booked a trip from the US to Cozumel Mexico with Expedia around Jan 2017, to travel for our honeymoon in Oct 2017. A month or so later Expedia called to say that my flight from Mexico City to Cozumel was canceled and there was nothing they could do about it. The representative was not helpful in any way. I ended up finding us another flight on the Expedia website. Around August Expedia called to say we were now returning to a different airport that we were flying out of. We would have to cab an hour back to our car. Now I am on the phone trying to reschedule our flight home because my husband is sick. I have been on the phone for 1 & 1/2 hours at international rates, waiting for the representative to get back to me. I have no idea if they even remember I am on the line.

I needed to cancel my accommodations through Expedia (which is who I booked through) and had extreme difficulty. I never got my refund, after spending 3 separate times on the phone with 3 different people. No one could help me. They ended up waiting too long until the hotel charged me for the room. I am disgusted with this company. I will NEVER book through them again. Do not use Expedia. They are crooks. And I am not against people who can't speak English, but no one can understand you on the phone... and vice/versa. It was an extremely frustrating experience and waste of time and money.

I am so extremely upset with the car rental experience! I booked a car rental through the Expedia website and booked this car rental for the weekend in order to attend my grandmother's funeral and I was charged $398.47 by Expedia! To be charged that type of money I thought that I would be getting a decent car rental; however that was not the case. As I landed at the airport and proceeded to the ground transportation it was unclear where I was to go to get picked up by the shuttle. I went to terminal B, after 5 minutes I called the car rental and was informed by an automated service I can wait at A11-13 or B11-13 and a shuttle would pick me up. I waited at B 11-13 for twenty minutes and no shuttle came to pick me up. I called the rental car again and talked to a live person who informed me I have to go to A11-13 in order to get the shuttle, but she could not direct me to where that location was located.

My daughter was in need of a room for the night, my wife booked a room in Clearlake Ca, so when my daughter got close she input the address to the hotel into her GPS to find that the roads to get there were closed, so she would have to take a detour, (though in reality the road was opened 3 days ago). The detour took her to a dirt road with a locked gate! (All of this is not Expedia's fault, I get that.) So she called the hotel and the very rude lady there said we would have to ask for a refund online (Expedia).

I booked the flight to see my grandchildren. I put in my name which is the same on my account. My email address has my last name in it and I paid for it with my own credit card. 2 years prior I made reservations for my grandson to come and see me. They picked up his name and applied to my ticket. They can't change the name or anything. So I'm out the money. After hours on hold they hung up on me. I have used Expedia for 8 years booking flights for my father and my grandkids and friends. My grandson was not the last person I booked. No excuses.

My friends and I have lost more than 7 hours trying to resolve an issue with Expedia which has yet to be resolved. We are a total of 8 people traveling from San Juan, Puerto Rico to Punta Cana, Dominican Republic for a bachelor party. Our original booking date for the flight and hotel package was for October 20, 2017 (Friday to Monday trip), but our flights were cancelled. We then proceeded to call Expedia to discuss our options for the package. The Expedia employees changed our flights to November 3, 2017 and told us that they were going to call the hotel to change the hotel dates. We later got an email that our flight schedule had changed yet again, and the new dates they gave us for the weekend trip was November 4, 2017 (Saturday to Tuesday trip). Expedia had told us that they would reach out to us in 24 - 48 hours, and this did not happen, so we decided to call again.

They should be ashamed of themselves!!! I can't believe Expedia is charging me over 4 thousand dollars for a trip I never even went on. I asked the representative to cancel and they never did, they Just made up some lie about having technical difficulties smh. Never again will I book my vacation with Expedia again. #verydisappointed

I spent 2 hours on the phone with their agents today to find out why no one had called me back regarding an issue with a booking I have. After 2 hours they realized that someone should call me. It took 2 hours of trying to understand what the problem is before we came back to the point of someone calling me. Ridiculous. All their agents can't understand what I want. Have to keep repeating before it makes sense to them.

I would rather not leave even 1 star. We booked one way flights home from our cruise. Itinerary number is **. This flight was on JetBlue from San Juan to Hartford Connecticut on 11/12. We booked August 5. Round trip tickets were $368.10 each plus we purchased the total protection plan for $44.00 total $736.20. On October 8, I received an email that my flight needed attention that my flight had been rescheduled for the next day 11/13. I called Expedia and was told my original flight was cancelled. I told them next day travel was not an option. They worked with JetBlue and rescheduled us for a later flight on 11/12. Great right?

Somehow another customer's reservation and loyalty points were added to my Expedia account. I contacted Expedia customer support via phone, web form and Facebook to have this resolved - it has been more than 2 weeks with no resolution or meaningful contact. Since then I have contacted Expedia at least 5 times requesting the other customer's data be removed from my account without resolution. As of today Expedia still cannot remove the other customer's data from my account, cannot tell me how this happened or how it will be prevented in the future. They also are unable to tell me if or when my data has been exposed to other customers.

I booked a Flight to go home Christmas after serving 30 years in the Marines and they had the flight leaving and returning in the wrong direction and wouldn't change it nor give me a refund! Unforgettable!

I booked a all inclusive package with Expedia on September 27th. I submitted a claim within 24 hours as per their instructions. The new price was 5,490.00 from 5,950.00. They wanted a screenshot of the new price, which was sent. They were suppose to get back to me within 72 hours and did not for a whole week. They decided they could not see the photo properly. They did not advise me, they just said I did not follow the rules. The rules were not clear whatsoever. It states, hotel details, and added etc, in their conditions. What is etc. Am I just to assume what they wanted??? I tried explaining this to the person. It was very difficult to understand, because they are from India. I spoke to a Safy and the supervisor's name was Jack. I was on the phone for over two hours. They were very rude and difficult to deal with. No consumer should have to put up getting scammed. We are seniors and do not appreciate Expedia's scam.

I was booking a hotel at last minute and always book through Hilton. Pulled up the hotel I wanted on my gps and hit call now since I was driving. They never answered "Hilton" which should have been my first clue. I asked if they had rooms available and he said, "Can you confirm the hotel you are calling?" He then said, "Yes, we have 1 room left for $154 and we can book it with your credit card." Asked him to use what was on file as I was driving and he said they don't keep record of it for security purposes... Again leading me to believe I was booking through Hilton.

I haven't even taken my trip yet and I'm already annoyed. When booking my flight initially I couldn't select any personal preferences - food restrictions or seats. Website would time out every time. Same deal all the way up to the flight. Meanwhile you can't make those changes directly with the airline because you've booked through Expedia so you're trapped. I was on the phone trying to explain my seat preferences for 4 different flights and was on the line for 40 minutes when the call disconnected as the representative who booked me in the wrong seats (after I explained, she explained to back, and I double explained to make sure we were on the same page) went to go back to the airline to book new seats. They ask you for your phone number to call back should the call be disconnected. They do not.

I have used Expedia for a number of trips. As long as you book properly on their website and go on the trip everything is fine. Just don't try to call them or talk to one of their "representatives." I recently booked a trip for my wife to Las Vegas. Unfortunately, Jennifer Lopez decided to cancel her show. The reason for the trip to begin with. Called three times to speak with Expedia. Each call lasted between 30 minutes to an hour. I had purchased trip cancellation insurance. The site only showed that I would be charged a rebooking fee and would receive an airline credit for a future flight. There was no option for the cancellation insurance.

Long story short booked a hotel on app. App somehow got the date wrong (booked the day BEFORE I required the room). Called Expedia (I am a MORE than frequent user as I travel up and down the country on business 3-4 times a week) Held for 33 mins. They charged me for the hotel. I asked that the charge just be moved across to the next day. They REFUSED POINT BLANK insisting that I have to re-book and pay AGAIN. WILL NEVER BE USING THIS APP AGAIN. Just installed booking.com. CAN'T POSSIBLY offer a customer experience.

In July I booked 2 tix to Florida, in September Hurricane Irma came and American Airlines cancelled our flight... But guess what? It is now October and I still have not received my refund of over $1,000. Expedia (when I was able to get through, usually after being on hold for 40 min.) suggested I call American Airlines, I told them, "I paid Expedia. Why would I call Am Airlines?" They still have not refunded me my money and I am currently on hold for over an hour. Good Luck ever getting through to an agent.

I bought a package of travel from Expedia. It included, airfare, hotel, insurance and airport transfers. When We arrived at the airport the transfer company was not there. We asked the visitors desk where to find them and were informed they had left for the day and would not be back until the following day. I tried to call them several times to no avail. I then had to pay for a taxi to take us to our hotel and on the return trip we just took a taxi. I contacted Expedia for a refund and they refuse to give me a refund after their company is the one that suggested this company.

My friend and I purchased a package (it was under my friend's name). The hotel pictures on Expedia were NOT accurate. The room pictured was completely different than what we got. Additionally, many amenities were advertised. These amenities were "closed" for various reasons. Additionally, there were hidden fees not disclosed in the Expedia package that we were ultimately responsible for. I will never book through Expedia again, and will encourage others to stay away.

My friend and I booked a flight to Costa Rica in June. Since booking, we have had 3 calls from Expedia letting us know that the airline has changed our flight. The third time, my friend had accepted the changes put forth by Expedia for the flight change. When I called to accept my change, they let me know that the flight my friend was on was cancelled, but when she called - they told her it was not. After 1 hour and 20 minutes on the phone with Expedia, they finally changed my flight to match my friend's... Perfect. However, when we looked at our itineraries that were emailed to us, they were both on the wrong day (different than they had told us on the phone).

Expedia will happily make a reservation for you using your credit card, but good luck trying to get them to cancel one. We had to change travel plans due to my wife's accident, notified Expedia TWICE... and I get a $428 Hotel no-show charge even though I canceled the reservation more than two weeks in advance. Contacted Hotel directly they say Expedia never contacted them... so I am on my 4th attempt to contact Expedia and all they do is ignore you. Easy to make a reservation, but you see, they don't make any money if you cancel a reservation so... you are SOL. I'd never do business with that pack of incompetents again.

We had 2 very bad experiences with Expedia on our last trip. We booked a hotel in NYC, picked the wrong date - tried to change the date, we did, however, Expedia charged us for our original booking - so we paid for the hotel room twice!!! You will be on hold with them for an hour each time - they are set up to take you money, and not respond. Then, we booked Transport through Expedia from the NYC Airporter. We had a terrible experience with the service.

My friends and I purchased two one way tickets to Miami in July for Sept. 14 & 17. Unfortunately, the flights were cancelled due to Hurricane Harvey. The airline was Delta and had stipulations on the ticket if insurance was not purchased. The agent from Expedia contacted me to give Delta's policy. Well, this was good that we were able to re-book within a year using a credit from Delta, but we had until Sept. 30 to do so. Okay we understood the guidelines.

Booked a trip 5 days ago. Ended up changing our minds on the hotel. Had to cancel the entire thing, including airlines. Still waiting for the airline charges to refund on my card. Purchased trip insurance, which did not automatically cancel when the rest of the trip was cancelled. Tried to change the itinerary numbers to my new trip (same trip, different hotel), which I booked today, since the charge for the insurance was never refunded. Expedia cancelled my first trip insurance. Now I can't put insurance on the trip I just booked, as it's a package trip and it needed to be done before I actually booked the trip.

Attempted for hours the day before Hurricane Maria hit Puerto Rico (where we Lived) to get approval of a change of reservation without penalty. Due to hurricane, lost ability to communicate. We were evacuated on a humanitarian flight Saturday the 23rd and was unable to contact them until yesterday as my computer was left at another sibling’s house (it needed to be charged and accidentally left it). I got the computer yesterday but the supervisor named Bryan (refused to give me his last name or to connect with HIS supervisor).

I am so beyond mad with Expedia!!! My now exboyfriend bought tickets for each of us and I ended up not going. So he said that I had a credit for 1 year to use. We are no longer speaking at this point today. I called and spoke to a representative in India and asked them to go over with me what my options were with my credit. Then I asked them to email me what we had spoken about so I had it in writing. I was told on the phone by a woman and via email from her that I had insurance and that United has a $200 change fee but that it would be waived for me. So I had the full amount of $376.06 to use towards another flight with them.

My experience with Expedia has always been excellent for over 8 years now. I made a mistake last month with a non-refundable hotel reservation in Europe. Needed to change the date, called customer service, they called the hotel directly and solved the problem for me. Truly remarkable.

For a week, I tried to cancel the 6th night of a hotel reservation, the Days Inn and Suites in Sunnyvale, literally the day after I booked and paid for the reservation. Online, the website seem to let me make the necessary changes but because of Hurricane Irma, it would time out and never let me. I called and after waiting over 45 minutes, I gave up for that day. But after several more calls and attempts to cancel the last night, trying to get the hotel to do cancel as well, I was charged for the last night. The representative from Expedia said all was ok, that my continued calls were documented.

I had booked a trip to Chicago. I had a Flight, Hotel and Car Rental. I decided not to do the car rental. So I call Expedia the same day. They said I will receive a email from their supervisor stating my refund of $141.00. The portion of the car rental I did not rent. I receive the email. It stated I would be receiving only $20. I call three times, still no refund.

My parents gave my wife and I and our daughters money to buy tickets to fly out to visit them in St. Croix while they are serving a mission there. We purchased the protection plan and booked the flights. Since the flights were booked St Croix experienced two category 5 hurricanes and my parents are being evacuated because of the crime, conditions, lack of power and open sewer running into the streets. We will not be able to visit them because hopefully they will be gone but also because both the Puerto Rico airport and the St. Croix airport are closed due to damage and power loss.

I have never, and hope to never again... but I have a public service announcement for anyone interested. I was supposed to leave for Dubai this past Sunday evening (a trip I planned in December to help me deal with my husband passing away). Expedia completely ** up and somehow didn't put my name on the flight despite my booking this trip 9 months prior (not even sure how that's possible) so I stood at Logan, by myself, for 5 hours attempting to get through to customer service (as per the airlines request) to remedy the issue. I missed my flight, and considering there are no alternatives in a short period of time--had to cancel completely.

We had planned a Italy vacation for September 2017. We booked our hotels and one was with Expedia for Monterosso Al Mare. When we arrived there the clerk at the desk told us they have no reservation for us. They stopped dealing with Expedia 6 months ago. Yet Expedia and their website on my booking still showed to the very day that the reservation was confirmed, no need to re-confirm, etc.

My wife and I bought 2 tickets with hotel to Cancun Rui Palace Americas from Expedia on August 15th for our 25th wedding anniversary. Unfortunately hurricane hit Houston our hometown the same weekend. All flights out of Houston were cancelled for 4 days. I got an email stating that the flight is cancelled from Spirit and will receive a full refund. After weeks of calling Expedia and dealing from one customer service rep to another and no answers from any, always told we're looking into it. Well 4 weeks passed and they sent me an email basically, "Tough luck we are not refunding any of the 1,600.00" that I had paid furthermore not even a credit for future trips, thank you Expedia for taking our money. We use this online company for all our trips and put our trust into them and this is how it's handled. We will never buy from any online company again. We will check their prices then buy direct from airlines and hotels.

I rented a car through Expedia and the vendor was Hertz. The price was supposed to be (and I have documentation) $1196 which included the insurance. When I picked up the car, the actual price was $1929 due to insurance requirements (Collision Damage Waiver and a Theft policy which Hertz said was required) by Hertz as the rental was in Ireland. Hertz also charged me a $2500 deposit in addition to the insurances which was not disclosed by Expedia OR Hertz, and I read all the fine print on this. Hertz says Expedia didn't know what it was talking about when they quoted the price of the car and insurance.

Ok I had book a car rental through Expedia. One on 9/16 2017 and again on 9/17/2017. I had to cancel both ‘cause Enterprise gave me a hard time about the insurance I had purchase from Expedia, so they going to refund me money from the insurance but I spoke with a manager and he stated to me for my inconvenience of my 2 rental experience that he was giving me 2 50 dollars coupon for troubles. Now today is 9/24/2017 I am on phone with customer service and now they telling me they don’t see that on my account but they do see where I booked for car rental. Now I am in hold waiting to speak to supervisor, been on hold over 30 min.

My son is in the US Navy and purchased airline tickets for travel dates along with AOC insurance. Expected travel dates were changed for extended deployment duties. A call was placed to customer service at 12:00 pm transfer dates of travel. It's now 8:20pm and still no resolve. After 8 hours of holding on the line and having several returned calls with idiots saying the same nonsense the best offer is a credit to fly using this crappy, unprofessional, rip off company. This is by far the worst customer service I've ever experienced. I'd like to know what does the insurance actually cover. Never travel with Expedia!!!

Booking on Expedia for 2 Hotel rooms if you paid in full at booking the room was for 115.00 per night plus all the other fees. So paid in full but my printout shows 140.00 per night. Per travel@customercare because I could show a "screenshot" the 140.00 per night will stand, Of course when the first contact to them it was 24 hours later before I could respond back to them and fill out the form. 4 pages showing what was paid along with the itinerary number. The very next day the 115.00 was no longer offered. Will no longer use them.

I booked our flights with Expedia and tried to change it after some 10 hours, apparently, the airline company would not change it just because we booked via Expedia!! Had we booked directly with the airline, we could have changed and even cancel it within 24 hours. Booking with Expedia caused us damages and aggravation that was totally unnecessary and avoidable only if we booked it directly with the airline. Expedia does not let you know these things in advance, be aware of it and consider everything very carefully before you choose to use their services. For us lesson learned: Never again will we book with Expedia.

I had purchased a vacation package to Antigua trough Expedia leaving on September 30, along with that I had also made the trip cancellation insurance purchase. Due to hurricane advisories and disaster which happen to sister island of Barbuda I decided to cancel my trip. Thinking I had insurance coverage which will allowed me to do so I called Expedia to put through the cancellation. I spoke with the agent and asked to process the cancellation letting him know that I had purchased insurance with that package. I was not advised by the agent at any point of the call that my reason for cancellation may not fit into one of the categories for cancellation. It was my first experience with that type of cancellation and I asked what I should do next. I was informed by agent that confirmation e-mail will be sent to me in next 24 hours and I should be fully refund.

Booked hotel in Amsterdam through Expedia and received email from my PayPal account that the funds had been taken however on arrival at hotel there was no booking made? I had a transaction number and Receptionist rang them just to be told that it had been booked but then UNBOOKED??? No reason given.

I experienced exactly the same, hours of sitting on the phone. No help whatsoever to adjust flights, cancel and receive any refund in two scenarios I experienced traveling abroad. Contacting the airline you've gone thru directly is completely out of the question. The airlines refuse to help you. When you book with Expedia, your only option is to go on that flight at that time or just lose your money.

I booked 2 nights in Yosemite at Cedar Lodge using Expedia for the first time ever on July 14th & received confirmation 2 seconds later, with a notice that stated: "The link below will show itinerary change and cancellation options". When clicked I got the message: "Website may be temporarily down or permanently moved to a new address, (if that were the case shouldnt a technology-based company have the smarts to send proper info and link?). Then they had 3 suggestions, #1 Make sure you have connectivity (I most certainly did have connectivity). #2 Check back later (I did repeatedly over a number of days getting same message) and 3rd suggestion make sure I entered propped address. (I didn't enter an address. I was using the link Expedia provided, how in the world would I know what address to use if they had not provided it?)

On July 24 I reserved an Alamo car for Aug 1-10 through Expedia. Expedia required my credit card for that reservation. On July 30, we realized we didn't need rental car so I spent several hours on Expedia website and phone trying to find the well-obfuscated cancellation method. Expedia rule is "Cancellations can be made free of charge up to and including the day prior to your pickup date, and your card will be refunded in full." I also found cancellation had to be made through auto rental company, not Expedia (per Expedia fine print). July 31 11:15 AM, I called Alamo at Buffalo Airport and cancelled my reservations. Expedia charged me $547.86 on July 24 credit card and has not refunded or responded as of today September 19th. JOIN IN WITH OTHERS IN CLASS ACTION?

Expedia advertised that they would change your flight for free, what a crack of **. On the 5th of September, I booked a flight on Expedia for a Delta Airline flight to Atlanta. As soon as I made my final click with payment I realized that my return time was not in the evening as I always come in the evening. I call Expedia right away to asked them to change my return flight time. There was no human rendering customer service; instead the voice message said because of the hurricane Irma and travel problems, if I was not traveling in the next 72 hours to call back at another. I called Delta Airlines and heard a similar message. Two to three days later I spoke with a Delta customer service person who said that Expedia had my record "locked up" and that Delta could not open my itinerary.

Please be aware that booking with Expedia lead me to pay more than they listed it for. I just booked a flight overseas with Expedia - the amount that they posted was $1,280.10 when I booked and they processed the payment amount higher than they posted, I was charged $1,471.20. I have spent the last two hours with the agents trying to resolve the issue and they said that they cannot do anything. They stalled for hours making me upset and at the end angry. What horrible customer service, it's like they did it on purpose. I wanted to let everyone know that this is false advertising on their part. You cannot agree to pay one price and in the process they confirm a price that is higher than the one you selected. Worst of all is that they have rotten customer service - over two hours being transferred from one person to another and stalling in between. Shame on them. Horrible customer service and falsely listing prices on their website.

Expedia has to be one of the most ethically corrupt businesses. I am an American soldier who along with my wife, have been saving and planning for Greece for over a year in September. Just over a week ago I was activated in response to emergency relief actions for hurricane Irmas' destruction of St. Thomas, Virgin Islands and had to cancel our plans. In many cases, we were able to cancel hotels, activities, and flights with relative ease. There were however, two hotels and two airlines that Expedia did not have cancellation requests available and the contact information listed was wrong.

I've read a lot of the complaints about customer service with Expedia and mine basically the same. I was having difficulty in purchasing a ticket and making reservations. After 3/4 phone calls and nobody speaking clear English enough to understand and one recording that the lady spoke so fast and unclear that I had replay it four times to understand the number she asked me to call. It was very frustrating needless to say. When customers call to have their problems resolved they should be able to speak clear and in a understandable voice. Nothing is more disturbing when you have to keep asking someone to keep repeating themselves before you can understand them... speaking clearly and concisely would resolve issues quickly.

Expedia runs a bait and switch business. Expedia advertised one price for immediate payment ($213) but when the payment went through they charged me the higher (pay later price) of $229. Customer service should have fixed this immediately to keep my business but instead they made me jump through hoops to send proof of their faulty advertising. Do yourself a favor and save yourself the Expedia headache. Use Expedia to browse through listings (or any other aggregator) and then go directly to the hotel or airlines to book your reservation.

I spent 3 nights in the Denver-Casper, Wyoming area. Booked directly and paid Hampton Inns at three different locations. Expedia somehow grabbed my info, credit card etc. and billed me for two nights on the same day-Sept. 8th. I have never used Expedia and certainly never would now that I know what an incompetent and inept firm they are. I spent 1 hour talking to a rep. and a supervisor. You can be sure you are speaking with a mutton head when they wont disclose their last name and phone number extension after having all your private info. They have yet to credit my account but I certainly would never pay these bozos a nickel. I would like to give these jokers a minus 10. Shouldn't be in business as most reviews reflect. I am an attorney and will pursue this matter and seek punitive damages.

I had to cancel a trip on LATAM airlines as a result of Hurricane Irma - evacuated out of state and vacation was cancelled. While fighting for refund or credit with Expedia (which I find they are impossible) I found out from LATAM that the ticket I purchased from Expedia was ONLY for Peruvian Citizens. I have a profile on Expedia, they know I am a US Citizen, yet they sold it to me. They refuse to refund.

I fled Hurricane Irma driving north from Tampa to Jacksonville. After driving 5 hours I needed to book a hotel. I searched on Expedia and the ridiculous site decided to give me results for Hilliard, OHIO when results from Hilliard, FLORIDA were sold out. On my phone screen, and in my condition, I didn't notice the difference. I booked the hotel and paid in advance (they don't guarantee the price if you pay after your stay). I checked in electronically, but when I went to get directions, I realized they were in Ohio.

I could not make it to my hotel because of hurricane, Irma, the roads were impassable. I called the hotel, I was told by the owner that he would not charge me, so I called Expedia. They said I would not be charged, 5 days later they charged me. They are less than human.

I booked a hotel in Fort Myers using Expedia recently! They sent me a confirmation email, detailing my itinerary! I got off of the plane and took a cab to the Travelodge, went in to the reception desk and stated that I had a reservation. The clerk told me that the hotel was CLOSED and had been closed for the past FIVE WEEKS! He then went on to add that he doesn't know why Expedia keeps booking the hotel because they're fully aware of the closure! After calling customer service and being frustrated by being placed on hold three times, I requested to speak to a manager!

Don't get fooled by false advertising and fraudulent insurance! I booked my vacation package over the phone with an Expedia travel agent and I said to the agent "I would like to buy the upgraded insurance so I can get a money back refund if I need to cancel my trip". He said, "No problem you can purchase the 'cancel for any reason' insurance protection plan backed by AON Trip Claim." It was an upgrade from the basic plan (and more expensive) because the basic plan only gave you a refund from the resort and a flight credit, while the upgrade plan gave 100% refund on both resort AND flight.

I booked a rental car to take me and two other people to Las Vegas approximately 750 miles away. We're in a flight to Washington DC then another rental car to hotel for a two-week stay and the return flight and rental car. The first time the money was taken from the debit card and when the day arrived to get the rented car the car rental place refused to use my debit card denying the car service and home. I went to tell Expedia to return my money so I could start all over again. The agent went on about my failure to get to the plane in time and my trip was therefore not covered and I was going to lose all that money. But over and over I explained the issue and finally a supervisor understood and returned the money exact. Starting over engulfed the need to tell the others the delay was present and to make all new arrangements in schedules and timeline and other, very discouraging to say the least. Undue hardships come to mind.

My husband and I recently booked a ticket via Expedia to fly out to Dallas. The website never warned us, that we were purchasing a basic economy ticket. We only found out once we purchased the ticket, and Expedia send us a email with the details afterwards. For those who don't know, basic economy fare is the worst ticket you can buy. You cannot take a carry on bag (you must check it in and pay for it), you don't get your seats until check in, and you are the last to board.

Bait and Switch - Booked travel in January for travel on American Airlines. Three days before the flight, it's changed to British Airways. Called British Airways to ask about baggage policy, charges for seats, meals, etc. They tell me Expedia owns my reservation and I need to call them. I call them and they tell me to call American. I call American the tell me to call British. I call British and they tell me to call Expedia. Expedia supposedly owns my reservation but can tell me absolutely nothing about the airline. They had me choose seats that we do not have. There are four of us and we are scattered all across the plane for a 10+ hour flight. I have children with me. I will NEVER book with them again and only go directly. I may use them to search but I won't use them to book anything. Not hotels, flights, cars - nothing. I have used them for years and never had this problem. Something huge changed and they are not what they once were. Sad, but true.

Signed up with Expedia+ points program to book a vacation. They claim I signed up after I booked the trip. Really??? Yet the trip is clearly in my account. Did I miss some fine print somewhere? Reached out to Expedia and they just send me a link to their Terms and Conditions stating I signed up after I booked and nothing more. Went on a limb to use Expedia instead of my usual OTA to try it out some more but what a regret. This is just so completely petty not to give points for something I clearly signed up for deliberately. Such a disappointment to leave as a memory for a great vacation. Last thing expected.

By far "THE WORST" customer service company I dealt with! They hired the cheap labor @ Philippines & the employees cannot handle the customer service properly. I had so many bad experiences in the past but I tried to use them one last time for a simple one night hotel reservation with a coupon given to me by Expedia. I had nightmare again by 3 people, two supervisors & one account rep passing the call to each other & then dropping the call at the end! This took 4 hours of my time with them on the phone & no results at the end!!!! DO NOT USE EXPEDIA.

Since my repeated personal efforts with the local Alamo subsidiary, Grandsud Kft at Budapest Airport proved to be fruitless. I've contacted Expedia.com at home to obtain a $48.- reimbursement which was charged over the contractually agreed car rental fee of $687.04. The so called first tier employee referred me to her-second tier- supervisor without being able to offer me any redress. The supervisor first offered me a $48.- coupon against any future charges with Expedia.com.

I have never been so displeased and frustrated with a service before. I booked a trip from NYC to Victoria, Canada. The trip included a 1.5 hr layover in Toronto, and hotel in Victoria, Canada. A few weeks after booking, I went on Expedia.com to look at my flight details and realized that they changed my departure flight time, therefore giving <30min of layover in Toronto and subsequently cancelling my flight from Toronto to Victoria. I had a confirmation email of my flight times from when I booked the trip, which clearly did not match up with the new flight times that were listed on my account on the website. I never received any email telling me of these major changes. When I called to inquire about these changes I was kept on hold for >2 hours total because they were having trouble "seeing my itinerary". Finally, I was reassured that the flights had been fixed.

I have been using Expedia for several years and I really have had no problems with making reservations and getting help. Recently, I decided to see if I was really getting a good deal from them. I signed in and made a reservation at a hotel. When I did this I got a message that there was only ONE room left at the price I was quoted. I did make a reservation as I usually do. Then I decided to see if they were being honest with me, so I immediately went to the hotel's website. There I saw the price for the same room was the same as I got from Expedia, but it said there were NINE rooms left at that price.

Today I made a hotel reservation online, but got my dates wrong by one week -- my bad. So I called Expedia when I saw the email from them with the wrong dates. I did not want a refund, only a correction to the dates. They would not do it. They said it was non-refundable and non-changeable. I could not believe it. I pulled up my account online (Amex) and saw it was pending. I called Amex and explained the situation, and I wanted to dispute the charge. They advised it would be resolved in 48 hours, but to monitor my account. We'll see. How can Expedia get away with this? It's all but larceny!

Expedia never sent my email address to Air Canada to prompt me to confirm my flight 24hrs beforehand. As a result I was bumped off the flight and was late for work. Their service is minimal and mediocre at best. It's a middleman that desperately needs to be cut from the equation. I will never book a flight through Expedia again. I will book directly with the airline and deal with them directly. If Expedia cannot communicate with airlines properly then I will. Also received very rude customer service with a "it's not our fault" responses from every side. Always looking to place the blame on someone else and never owning up to any wrongdoing. Thanks for all the flight issues Expedia. This is where the road ends for us.

I have booked a few hotels with Expedia and this year noticed a huge issue. When I try and book a hotel and the days aren't available, Expedia's website will change my booking to a date that is available. The website says "Congratulations your booking is confirmed no need to confirm it." So if you don't check your email you can't see if the dates are correct. This cost me over $500. I tried to cancel 1 that I made the next day and Expedia said they would but hotel wouldn't. Called hotel and they said they would refund me but Expedia would not. I am looking into this for a possible class action.

I booked an automatic car with Expedia for a trip I was making to Perpignan in France. When I arrived, the rental company (Alamo/Enterprise) informed me that no automatic rental car was available and that I could either return the next day or take a manual stick shift. As I don't drive a manual and was staying more than an hour's drive from Perpignan and had no other transport, they said they could arrange an automatic car hire for me with Hertz and would refund me the difference in car hire costs.

I submitted so many claim and cannot get price match. I booked a hotel in Las Vegas on 09/01/2017 around noon with $76.52 and I saw the price changed to $49 at the next day noon of the exact same website, expedia.com. And I filed claim to request price match at once. They rejected my claim! They say "Our Price Guarantee only applies when quotes from other travel providers are submitted up to 11:59 pm Pacific time two days before your scheduled check-in date of your booking with Expedia.com. As your claim was submitted outside this timeframe, the Expedia Price Guarantee does not apply on this occasion." However I have the member of Expedia, "If you’re an Expedia+ member, we’ll match your hotel price until midnight before check-in". See what they said in website and what they really do are totally different. Expedia is not an integrity and reliable company AT ALL!!! Don't want to book anything on it again! I feel so sad to be a member of it!

I booked a room though Expedia.com. When I was looking over their room options, I chose the room with two queen beds. When I got to the hotel, they told me Expedia never informed them of my request for two queen beds and all they had was one king. I called Expedia and got the typical runaround saying the hotel didn't follow through. The front desk was more than willing to try and help me and would even have given me a discount, but since I paid through Expedia, there was nothing they could do.

My flight was cancelled 8/28/17 due to weather (Hurricane Harvey) as my connecting flight was in Houston. No other alternative flights accommodated my schedule, that being said I asked for a refund. The agent in turn said he had to confirm this with the airline. From my understanding all Expedia agents should already be informed of this information and second it's on United's site in the policy section to refund money back. The agent wasted 3 hours of my time waiting on the line for United to answer just to finally hang up assuring me he would call back when he gets an answer from them. He called back maybe two hours later stating he couldn't get a United agent on the line and that he was just going to refund my money back.

We are part of the hotel partner program. It seems if a clerical error is made online, they feel they do not need to reconcile the situation. Instead they feed off the error and collect commission on cancelled reservations that have 0 dollars collected on them. You have up until a certain date to reconcile your monthly invoices, I phoned and was told that only 1 courtesy is allowed within the year. As I am sure all can understand the hospitality industry and knows that not only one hand is on certain situations. This was the situation here, a reconciliation was done incorrectly by an employee, and upon trying to rectify this over the phone to 2 separate Expedia support persons, I was told I would have to pay for commission on reservations that they are not entitled to collect on. Shady business practice, and absolutely going to reconsider whether the small amount of reservations we receive is worth being ripped off.

I made a reservation with Expedia for a hotel in Hurghada and paid online, called the hotel to reconfirm. Hotel said I have to pay additional supplement of 160$ on arrival, I called customer service of Expedia. I was for 3 hrs online with agent (Ashley) and she didn't help then transferred me to her supervisor (Daniel). He tried to help to make a turn away and I have to pay the extra, explained him "It's not my mistake. It's the mistake of Expedia", after another 3 hrs with Daniel transferred me to a lady from the corporate team explained again my problem she hang up on me. Cancelled my reservation without my approval, thank you Expedia for destroying my planned holiday, it's the worst experience I ever faced. I will never book with you again.

First of all, I spent over 50€ in credits trying to call them. Ok they'd call me back if I ask, but good luck getting your called answered in the first place. They absolutely don't stand up for their customers. The airline I have my flight with changed my flight time twice then cancelled it after. They don't want to change the date of my flights and keep calling me "trying" to fix it up but then "transfer" me to somebody else and there's me again on hold until the call goes back to the main menu options. Horrible, pointless buying flights with them.

I receive a text message. My flight was canceled. I called Expedia as the airline could not help because I booked through Expedia, not the airline. I was on the phone trying to rebook for over 4 hours. After 4 hours I still did not achieve rebooking. I have no words. Makes me sick.

Do not book from Expedia. I went ahead a booked a flight from them, and was unable to add insurance to my plan after I purchased. So I called. They were having websites issues that prevented me to do, and even the associate on the phone was having problems after verifying I was eligible for the insurance. I spent a long time on the phone and eventually he was able to cancel my flight and re-book the same flight with insurance. I told him when purchasing said insurance that it was because my plans may change. He acknowledged my reason and proceeded to charge my card.

Reservations made at wrong location 8:54 pm, reservation were canceled with a confirmation email from Expedia at 8:59 pm, Expedia failed to send cancelation to hotel. The next day I get a call from the hotel asking if I was still coming. Because Expedia did not cancel it I am being charged approx. $200. Expedia refused to responsibility. It's best to deal with the hotel on any booking and cancellations.

I booked car rental in Cancun, bought extra coverage $55, paid cc. Ended up not renting vehicle due to ridiculous charges for extra insurance. $200 more unplanned. Not cool to start your vacation with this issue. Expedia- don't partner with Europcar if you can't back me up with what you offer during my online booking... I attempted to call... omg really frustrating not able to speak with a representative. I work hard for my money and hate to just give you my money for something I didn't even use. Ended up walking off Europcar due to the nonchalant attitude from the clerk... Not the way you want to treat Expedia guests... Very upset.

I bought 2 tickets from LAX to Rochester NY. Inputting my dates I select what I want. Put my info in and buy it notifies me it the best price. Click ok. Apparently by clicking the best price changes the dates too. I just bought nonrefundable tickets going to NY a week before my best friends wedding. That I'll now be missing because I can't afford another ticket! I called immediately after seeing this as I got a confirmation text. I waited a hour on the phone for a supervisor to tell me they can't help me. I can't change the date. I can't be reimbursed. I can't even buy the insurance which it clearly says I have 24 hours to buy it. And now magically it's not processing my request. This is too much money that people are losing out of. Please anyone if you're seeking legal action or a civil lawsuit going on please let me know.

My husband made reservations almost 2 months in advance and a week before we were supposed to leave for Charleston, he had to have emergency surgery. My husband called and cancelled the reservations on Monday 21st. The representative told him that the reservation was cancelled and he would receive a confirmation email to confirm that the reservations were cancelled. Today we were charged for the hotel, I call the hotel and they tell me to call Expedia. Come to find out that the representative never cancelled our reservations and said my husband didn't ever call. Expedia refused to take fault for their mistake. The hotel told us there was nothing that they could do about it. I will not use Expedia ever again.

I was about to book an hotel to Expedia when unexpectedly, a page with an hotel in New Mexico is placed in my list. My search criteria was Tinton Falls, NJ not Tinton Falls, MW. Their algorithm put a wrongly hotel in my list. Beside this, 2 minutes I realized I was mistaken. I called the Hotel (Quality Inn New Mexico) and they said this is Expedia to cancel it. So I called Expedia and did so for the cancellation through the automated system. I have called 3-4 more times after the cancellation and nobody was able to confirm if I will get reimbursed. I again called the hotel and they said they can't do nothing. Two weeks after I called again and they said they are not able to reimburse neither the hotel. Now I am really upset in losing more than 200$ for a bad customer service and a wrongly algorithm system.

After attempting to purchase flights for my family from SF to North Carolina during the Thanksgiving holiday, I would tell everyone to avoid Expedia at all costs. Nothing is worth dealing with these clowns. So while using their site and going through the entire process and entering my card number for purchase of $2,100, an error came up and said it was unable to process and try again. After 2 more attempts I decided to stop trying. Now after looking at my online banking account I have a pending hold/transaction of $1,184.80. Now remember my total for my family was $2,100 and transaction was denied and I HAVE NO TICKETS. I have nothing but $1,184.80 subtracted from my account. After calling Expedia and being transferred over 3 times and for a total duration of 2 and a half hours they couldn't tell me why there was a partial pending transaction on my account.

Waooo is all I can say about my experience with Expedia, after so many years as a member, I book my packet in May 2017 for August 2017, Hotel and Flight, From Miami to Seattle, WA, 8 hours of traveling to get to the hotel and find out that my first night was cancel back in June. We were a party of 5, including a 14-year-old girl... In the hotel computer and verify by the Manager of that night, shows the cancellation was done by an external company that had access to the booking, (assuming is EXPEDIA, because if it is another company, we have a bigger problem). Very upset I called Expedia, they were able to confirm the mistake with the hotel, told me to send the receipt and after many calls and back and forth a very nasty lady told me, "We can't refund your money, because you review the reservation 12 times..." I can't trust a company. They are so irresponsible... Will you trust them?

I was trying to add a night to an existing reservation with Expedia. I was unable to change anything on the website so I called the customer care number. I was placed on hold for 20 min. I hung up, they called back and I requested to just cancel my reservation, since they were having issues. Expedia said they could not cancel my reservation without me being charged, as that is their policy. I requested to speak to a supervisor and was placed on hold for 15 min. I hung up. I received a callback, they spoke with the hotel and the hotel would not cancel the charge. Expedia should not expect the hotel to cancel the charge, if THEY are the ones who couldn't help me. They refused.

As a travel industry professional working in the industry for 15 years as a general manager of large DMC in Thailand I can clearly say - this is the worst possible way to book your travel. Avoid it at any cost. Booked my travel and then cancelled the ticket with credit reserved to be used for same travel in the future. When time has come to book my new ticket I was in a different country and what a surprise - I couldn't access my account and apply my credit. Moreover, the telephone number of Expedia Thailand didn't respond at all (tried to call from abroad and from Thailand). So this is the story how I lost 14,000 baht... you may now decide if you want to deal with this unprofessional and miserable group of so-called travel professionals!

I tried using Expedia for hotel and flight; my plans changed within 24 hours and I canceled the hotel and tried to cancel my flight. But they said it wasn't in the time frame. They also I need to read the fine print and it was not their fault; even though I paid for cancellation fees. I did get the hotel canceled but a new unconfirmed booking showed up on my credit card that they claimed I booked. I have no confirmation for this new charge but they said I put it on my other account??? I asked what account and gave me some crazy email address. Both supervisors that I talked to lied to me gave me a email address that goes nowhere. I was told that they didn't charge me but the hotel did. Lies, Lies and more lies.

My experience with Expedia call center was disastrous and I've had to deal with outsourcing with almost all of my personal anymore, CC's, cable, etc. but this was by far the most challenging and I got no resolve to the misbooking of my car situation from Expedia when I went to San Diego and had to eat the cost of their mistake as of course they blame the other company. My time was sucked out as I dealt with rude customer service representatives and incompetence of the heavily laden accented liaisons of ground control and upper management of the phone center. This isn't a dig. Just shows that there is a breakdown of our understanding of humans when dealing with foreign seas. Corny but true.

I booked an international air ticket through Expedia for my friend, paid with Visa, got Eticket and confirmation. Friend arrives to Airport and airline tells him that Expedia canceled his ticket and he will not be able to fly. Friend with no money to purchase a new ticket is sleeping and living in airport. I did not receive any notice from Expedia about this cancellation even though they had my email and phone #. I call Expedia next day (learning from a friend about situation) and ask what happened, they keep me online for 30 min looking for someone who can explain why ticket was cancelled, finally supervisor gets online and tells me that he is very sorry but he is not sure why my ticket was canceled. Expedia screw up cost me and my friend lots of money and stress. This is the last time I use Expedia.

I have just discovered today that a reservation I made back in January for a hotel in Spain has had the full cost of the stay taken from my credit card. Although this is correct in terms of the small print of the booking, having 'reserved' the hotel back in January, my plans subsequently changed and I am now travelling on different dates. However, unlike OTHER travel intermediaries, who keep in contact, particularly with long range bookings, after the initial email to confirm I'd made the transaction - I heard nothing from Expedia until I called them after seeing my credit card statement. I have contacted them to explain my oversight but also questioned why a reminder email could not have been sent even once in the 8 months since I made the booking - but alas, they apparently don't do that.

Expedia duplicated a 3 room reservation I made for a hotel in Louisville for the Kentucky Derby. I cancelled the reservation within the hotel's policy but was unaware that Expedia had made additional reservation with my billing info but not my Expedia account info. So the hotel billed me as no show. I had no idea these reservations were made under my billing info until hotel sent proof. 4 months trying to get Expedia to refund the charge. Hours on hold with Expedia, told 2 times I would get refund by a certain date which never materialized. Clearly this is an error by Expedia's reservation department. Since this was nearly $3500 I will not give up on getting my refund. About to go to small claims. Wish I could add on for frustration. I just want my money back.

I was worried after reading all the 1*'s on this site, but after having an issue with my hotel in Bishkek claiming I had not paid, I called them and they took care of me immediately on the spot. They called the hotel and I was in my room within 5 minutes of being on the phone. Their rep was fast, courteous and efficient.

Sorry, I would like to say that Expedia is a scam for me. I have purchased an air ticket with $120 cancellation option, but now when I contact with Expedia to cancel it they said this is not a refundable ticket??? Unfortunately, I have lost all of my money.

I booked a hotel with Expedia on June 25, 2017. I called to change the dates and was told the hotel had no availability. The agent at Expedia told me they would work on it and contacted me within 24 hrs. I waited and received an email stating they were still trying to get the date changed. I didn't hear back from Expedia so I cancelled before the hotel policy would not honor 100% refund. I received the confirmation that it was cancelled and I would received the full refund. That never happened.

I booked through Expedia in June 2017 with Red Roof Inn New Braunfels. The room smelled so bad my husband and I left immediately. The clerk at the front said ok when I told him we were canceling. He couldn't have cared less. As we were driving away I called Expedia and canceled the rooms. I filed with my credit card company for a refund as I was not within the 24 hour period to cancel. Expedia told my credit card company I never contacted them! I called to see what Expedia would do for me, NOTHING! If you use them, be cautious. I won't ever use them again.

Our family of 5 booked Qatar Airways with Expedia. The flight was cancelled due to diplomatic crises. Expedia never helped us with cancelling the air ticket. We had to personally call airlines to know flight status and were told flight is cancelled. Expedia informed us it will take 8 weeks to get the refund of the ticket. After waiting for 10 weeks when I call Expedia they tell us they will take another 8 weeks due to internal miscommunication. In past 5 bookings we have face issues with 3 of them. This is easily the worst travel website.

I was called as I was entering Dollywood to notify me my room had been given to someone else and I had nowhere to stay. I spent all of 4hrs in the park trying to get this worked out and was pretty much told tough luck. Thank goodness I only live 2 1/2 hrs away or the Walmart parking lot would have been my home for the night. I was also informed this happens frequently. PLEASE DON'T FALL VICTIM TO THESE SCAMS. They can give your room to anyone even if you have paid and on a high demand weekend highest bidder gets the room no matter if you’re standing there. I've read reviews since I got home and turns out My family wasn't the only one... VERY POOR Customer service???

I tried reserving a room for August 21-22, 2017 at Fairfield Inn and Suites in Athens AL. That is what I selected on their very easy to use calendar for check in and check out dates. When I completed the transaction and it charged my card, it was for September 10th. WRONG. I tried calling Expedia, and I could not talk to a person, just their robot. NO REFUND. This was their mistake, and I tried canceling within 20 minutes of the incorrect booking. If anyone wants to go Class Action Suit for this kind of thing against Expedia, count me in. They did everything wrong. It is costing me $124.00. I will dispute the charges with my card carrier.

We were traveling in Ireland and made reservations through Expedia for a 2 night stay at the Millpark hotel in Donegal for 8/5 and 8/6. We got an email on 8/4 stating the hotel was overbooked and our reservation was canceled for 8/5. We then changed our plans for 8/5 and booked another night at our current hotel. We got a second email 8/5 stating our reservation would be honored 8/5 but by this time we had rearranged our schedule and couldn't go. We explained to the hotel when we got there but when I checked my credit card statement we were charged both nights anyway.

Booked through Expedia. Delta cancelled a flight on me, I asked for refund and was told to contact the airline! They do not take responsibility for their business. Don't book with them, had to call credit card company to make a claim after 2 weeks of waiting for refund.

Drove 5 hours, waited to board 3 hours, flew 7 hours overnight, drove 1 hour, found my hotel that I booked through Expedia closed for renovations. Does Expedia care? NO. Will Expedia reimburse me for the extra $45 I paid for a hotel room that night? NO. Will I continue to demand reimbursement from Expedia? YES.

A one star rating too generous. Wrong nights booked so when I arrived I was considered a no show. The hotel was deplorable and I did not feel safe staying there as a single female traveler. Call customer service and his mastery of the English language was inadequate so a barrier was created right from the start. Lengthy phone wait and no resolution refund or a follow up call. Just a lousy survey. All I can say is I am done with Expedia. They have no customer care for safety or service. Horrible company.

We booked a hotel in LA through Expedia.ca. Upon arrival we found this hotel beyond description. Dangerous neighborhood, poor room quality, cleanliness, service. We arrived late, stayed the night and immediately checked out the next day. Hotel did not give refund as we had paid Expedia. The hotel said we would have to contact Expedia for refund. Upon applying for refund with Expedia we were told that we had stayed the four nights. We have a receipt from the new hotel where we stayed the remaining three nights. Expedia choose to accept the hotel’s version. We are now trying to resolve this through our credit card.

I had to contact Expedia with an enquiry and after reading the reviews did so with no expectation of a solution. However I was wrong, the agent I spoke to was helpful, patient and solved my problem with great ease - thank you.

I cancelled two hotel bookings made through Expedia on Expedia's online system, following their instructions which clearly say hotel bookings may be cancelled through Expedia. It appeared that the cancellations worked properly (status changed to 'Cancelled'). After checking for credit card refund which never came, I called Expedia's customer support numerous times, entering my itinerary numbers and an automated message said to expect the refund within 7 - 10 days, leading me to believe that the refunds were indeed being processed. One month later – still no refund, I contacted Expedia. I was told they had no record of the cancellations and that I was charged as a 'no-show'. Expedia advised me to contact the hotel, as it was the hotel who received the money. The hotel advised me that Expedia got the money and the dispute was between me and Expedia. I have filed a dispute on the credit card charges.

Holiday lines on 7/5/17 at LAX too long, numerous people missed flight. Told to call Expedia to resolve flight issues and re-book. Expedia wait 20 minutes to get rep. on 7/5. When I got through they said airline had 2 hour wait but they would call me back. I never received phone call. Wrote to company 7/14 and still getting run around to resolve issue. Had to take extra Uber and buy another flight.

It was the worst experience ever. It’s been less 24 hours since I bought the ticket. According to Expedia policy you have 24 hours to cancel my ticket. I called the customer service of Expedia.com from United States and they told me that they cant do nothing and I have to call the Expedia.fr customer service. Since I live in CA, USA and I don't have access to call Expedia.fr, I called Expedia.com Customer service and then I been connected me to Expedia.fr.

As a long-term user of Expedia for my travel needs (which have been substantial at times) I believe that Expedia and its subsidiaries use deceptive practices. The situation: My wife booked an overnight trip from Washington Reagan to Minneapolis, MN, to attend a professional conference. She scheduled several private meetings in addition to the conference proceedings. When she booked her flight, she was excited to find Sun Country Airlines flying from Washington Reagan to Minneapolis at 10:00. She assumed this was 10 a.m. Unfortunately, it was 10 p.m. Showing up at the airport that is 40 miles from our home, she was dismayed to learn that it was a late evening flight that would have forced her to miss all of her appointments. She was not too worried, because she had purchased flight insurance from AoN, the company endorsed by Expedia, in the advent of such a problem.

I booked a car and the company had NONE available - I booked with another rental company via Expedia and guess what? They had none available either, which I found out after driving a considerable distance to pick the vehicle up. Wasted half a day waiting for cars that were booked, confirmed but did NOT EXIST. Expedia blames the car rental company; the car rental company blames Expedia. Expedia should not be allowed to continue to defraud the public in this manner.

Several weeks before my trip I used Kayak to find a hotel room. I selected the best price being offered by Expedia. Never again. Even though I had a confirmation number I decided to call the hotel the afternoon I was getting ready to travel. The hotel, Extended Stay of America, said I had no room available and they couldn't understand why Expedia had booked with them.

I would like to write about the trouble that we had to go through due to Expedia's total incompetence in customer support issue! My husband and I planned a 3 day trip to New York and booked a hotel through Expedia, which was the start of a big trouble! Booking confirmation stated that it's a hostel and not a hotel, as it was claimed on Expedia's website and we should have stayed in one bed in a shared room with up to 12 other people. We immediately contacted the hotel, they refused to talk to us and wanted Expedia staff to contact them. Thereafter we contacted Expedia 3 times (!!!) and spent 2 hours (!) asking them to solve the issue, but they kept telling us, they can't reach the hotel (weird excuse, because exactly at the same time we tried to reach hotel again and it worked out).

First, they booked me for the wrong night. Now, they refuse to give a refund because the requested date got changed to the day that I booked (and not my intended date as specified on their website). I will n-e-v-e-r use them again. I've been on the phone for over an hour and their customer service is abysmal.

I booked a four night stay at the Plaza Hotel in Las Vegas for my son and husband. They were headed to LV for my son to play in a basketball tournament. The hotel was really gross! Chipping paint on the door frames, dirty air conditioner, smelly (very smelly) drains in the bathroom and furniture that had finish flaking off of the top. I complained to Expedia the first night who spoke to the hotel and had them moved to a new room the following day. The second room was as gross as the first. I called Expedia again who told me to email pictures etc to info@expedia.com and to check back in 24-48 hours if I had not heard anything.

I booked a hotel in February for a vacation in August. We arrive and the owner tells us there's no reservation and they're booked! He takes us to his private suite so I can call Expedia. It's very uncomfortable when you don't know the person. I'm on the phone with them for two hours! They get me a hotel further away than I want to be. They say they'll pay the difference. When we get there they didn't pay. I'm on the phone another hour. Needless to say I paid for the first hotel and the second Expedia said that the payment will be dropped. I will have to check my statement when I get home from vacation. I feel you should not use the service. It's not safe if you should up and have no room unless you double check with the hotel directly.

Expedia is an one-stop travel shopping portal similar to a wholesale store, except it's with awful customer service and a poorly designed reservation process. The entire purpose of the site is to get consumers to make a purchase on the spot. Cancellation policies are vague, reservation details are inadequate, and the entire customer relations team is entirely pointless. The stagnation, hesitation, and reluctance demonstrated by some of the staff at Expedia is truly appalling.

Expedia didn't give my airline a ticket number in time, so my flight was never processed. I called, waited, use email, chat, etc, it's still not processed. Watch out for fluff messages, like "1 room left" or "45% booked" or "you got the best price." These are meaningless things written to get you to buy a ticket asap. In July mine said 45% booked & in Aug it says the same thing. When Expedia works, it works great, but always look at your airline website first for prices.

Beware of their pricing scam at Expedia listing for Crown Plaza - Niagara Falls, On. Booked through Expedia and was told there was an additional "resort fee" I had to pay for hotel. However, thought it was included in the price I paid to Expedia as there was 2 separate lines for "Taxes and Fees" and "Property Fee" - that latter of which I thought was the resort/property fee. Even the Expedia employees, supervisors and managers also thought this was the resort/property fee that the hotel is referring to at first. However, hotel charged an additional resort fee on top of everything. They are SCAM artists. They list the room on Expedia for much less than what you end up paying. Not worth the cost. YOU ARE BETTER OFF STAYING AT THE HILTON OR THE SHERATON since you won't be surprised by costs. Both Expedia and the Crown failed to take accountability for their MISREPRESENTATION OF PRICES. Will never deal with either again.