Expedia Reviews

This is the worst company!!! I booked a flight from Orlando to Houston for Memorial Day weekend. I was sent my itinerary email from Expedia confirming my flight dates with my receipt included. When I called to check into my flight, Expedia told me that they never confirmed my flight with United. So here I am sitting in Houston, Texas trying to confirm my flight for the next day and it was never booked in the first place. Expedia did nothing but tell me sorry. How can they not be responsible for this type of error??? Now I have no return flight, stranded in Houston and left to figure out my own way back. I will never book with this company again and I will make sure everyone knows of this terrible "act" of customer service. This company is a scam and they will delete this post. But I will make sure to repost on every online review post because no one, even your own employees, should have to experience this bull.

We just had a terrible experience with Expedia on May 19 2018. We booked and PAID for La Quinta near Philadelphia International Airport ten days before through Expedia mobile app. However, when we tried to check in at 11 pm, we were told that the room was double-booked by Expedia.com and not available. The hotel staff claimed that since we paid the money to Expedia instead of the hotel, it was not their responsibility, so we called Expedia for help. Spent more than an hour over the phone, the staff of Expedia helped us to book a nearby hotel called Hampton Inn but when we drove there we were told that the hotel was double booked again and not available either. I called Expedia again, after fumbling for another 30 minutes, the guy on the other end of phone line told me that he did find another one and would cost $8,000 per night. Is this a joke or an insult?

Room rate 109.00 plus tax total 125. Added two additional people at 5$ per person paid total of 136.85. When reservation reached hotel it was for two people only, hotel requests to pay fee again because Expedia refused to simply correct their mistake. Hotels booked for holiday weekend. They (Expedia) wanted me to cancel (without refund) and book different room for additional charge. Guy couldn't follow what I was saying and just repeated himself no refund and room only allows 2 people, so two people can sleep in car? Ok! Never again... I told him to leave it alone before he messes up the whole reservation and the kids end up not having a room waiting after they leave the river four hours from home??? Started off as cheapest hotel in area (Knights Inn) for price they could've went where we always stay laquinta inn. Directly book. Never use Expedia.

I made reservations at the Kahler Hotel in Rochester MN for a friend (June 4 to June 6th) about a week ago. Yesterday Mayo called and said that the visit day has slipped out one day. Expedia charged me $177.xx to make the one day change! That is ridiculous! Lesson learned --- Don't go to Expedia for reservations!

‪On January 16th of 2018 I booked a flight for two from Miami to Santo Domingo on Pawa Airlines in order to go to my sister’s wedding. I just found out today (one day before my trip) that our flight was cancelled months ago and I as of yesterday the information on my account upon login indicated things were in order and the flight appeared as booked. I also received an email and an app reminder yesterday to let me know my flight was booked and ready for check-in. Today (under 24 hrs before our trip) I go to Pawa's website and find out that the flight is cancelled months ago. Not only did I not receive a call or email from Expedia but now I have had to spend over five hours on the phone trying to get someone to help without luck.‬ Originally we paid $523.82 for two passengers and to book a flight for tomorrow comes to over $2600, which means I will miss my sister’s wedding and all the preparations and money spent towards it.

We booked a reservation for the Sirata Beach Resort. We arrived to find it under construction, leaving 1 pool open the other 2 closed plus a cafe closed. We paid top dollar and no one is taking responsibility, meanwhile we were not informed that the Sirata was under construction. Expedia is offering us an insulting 50 bucks. We can't relocate either. Complete joke.

I tried booking a flight with Expedia but when I hit submit, I got a note that the transaction did not go through and to please try again shortly. So I tried again and got a similar note that there was a temporary system outage. Ended up getting an email later apologizing for the system outage and encouraging me to finalize my booking. I had already booked through another service so did not follow through. But my bank card was pinged twice at $375 each. It's only listed as "pending charges" with my bank, but it's been 3 days and it impacts my available funds. So Expedia had a system problem (that's fine) and I never booked with them but somehow my funds are still tied up 3 days later. Called customer service and they offered no apologies or any solutions other than calling my bank to dispute the charges.

Booked ticket in December. Airline contacted Expedia in FEBRUARY. We got a itinerary reminder two days ago. No change at all. Get to the airport. Get our tickets. Go through security. Get to our gate. No plane. Look it up, plane is scheduled for 12 HOURS after the time we were emailed. We contact Expedia and they say our airline hadn't contacted them until a week ago (which doesn't explain why we got the email claiming the same). And they keep blaming the airline for the issue when it's not the airline's fault.

We booked a package deal, hotel and airline. When we tried to check out at the end of our vacation... the flight was booked for the following day. We had to stay an extra day and find another hotel. Expedia didn’t reimbursed us, claiming that it was the airline‘s fault for making changes. On the other hand, the airline blamed Expedia for booking the wrong date! From now on we’ll only book directly with the airline! No more third parties!

I booked a room with Expedia, their website and reservation email said, "Check in time at 2 pm." When I showed up to the hotel the check in time was at 4 pm. I had to wait 2 hours with my kids to be able to check in! When I called Expedia, the customer service rep didn't even apologize, she just said "Okay, just wait to be checked in at 4pm." Worst experience!

I paid with my credit card for a 4 day reservation. They said I would be getting an e-mail confirmation, but nothing. When I called customer service, who I used to make the reservation in the first place because their online site was having problems, they had no record of the reservation. But they took my money. No one at their customer service speaks clear English. No idea how this business has survived. They suck! I will never do business with them again. Do not waste your time with their customer service. If they do speak English, they still have no idea what they are doing. Wasted too much time with these idiots. Take your chances calling the hotel you want directly.

It’s completely a scam, never ever use Expedia again. I book a flight from LA to NJ, double confirmed the flight earlier this morning, and I was not able to print out the ticket when I arrive the airport. The airport front desk told me that they can not find my ticket from their system. Spend 3 hours on phone contact Expedia and They still try to find excuses to not take responsible for their own mistake. ** stuck at the airport for a few hours and still waiting for them to answer on phone.

I will never book with Expedia again. I was charged for car insurance on a rental car for days I did not have. I was told it is non-refundable. Then they credited me 50% of the charge. When I asked if I could put the final payment on another card I was told no. The reason does not make sense. I used one card to reserve but I wanted the final payment on another card. The final payment for the rental car was put on the card that I wanted. Poor customer service, and lack of flexibility to service customers.

Another complaint about Expedia. They might as well not have people answering the phones and emails, because they can’t solve anything. My first example. I booked a hotel in Copenhagen. I did not knowingly book a reservation that is nonchangeable or noncancellable, because I knew I was going to have an operation. However, soon after making the booking I see they have charged the full amount to my credit card. I email asap and their answer is ‘you made the mistake’. "You just lost $389." There should have been some way to change, what was a mistake, especially considering it was 5 months in advance. There was no offer of how to fix this. I think everyone having a big problem with Expedia should join together for a class action lawsuit, since on reading many complaints, their answer continually is ‘no answer’.

Case ID : [**] Our hotel booking was cancelled without our authority. No phone call. No follow up. We only found out when we arrived at our hotel in Dubai at 10 pm on a Friday night. We then rebooked the same room for the same nights but of course had to pay the rate offered to us by the hotel which was considerably higher. Some 25 emails later, 10 or so phone calls and hours and hours of wasted time we still can not get reimbursed for the difference we had to pay between the Expedia rate we booked and the actual rate we had to pay because Expedia cancelled our booking without our knowledge. Expedia play the waiting game and wait for you to go away. They offer terrible follow up and customer service. They need to come with a warning.

I bought a flight two days ago from today (20 May 2018), the payment was correctly processed from my card and Expedia site sent us the booking reference. Yesterday, a person from Expedia called asking for a payment of the same amount telling that after a couple of days the money would be refunded otherwise the flight would be canceled. What is the meaning of that? I felt like I am being deceived. I already paid for something and if I am not going to have for the service I paid for, why they are holding the money that is mine?

Please everyone do not register or book ticket Airline, Hotel and cars rental of any Expedia website! Because It's scammed and I wished If I can rate for them 1 billion negative star I still do and already happened to me, I lost $562+$844=$1650 paid a ticket from Expedia.com website. They only said sorry to me from Expedia Supervisor! Let's me explanation why, because I was booked a ticket From San Jose to Dallas Fort Worth. Visited my Mom her birthday 70 yrs old and it's very important to me on that day. However the Expedia booked me a ticket airline. AA airline turn to be a nightmare.

I paid 15% more per night at my hotel than if I had booked directly with the hotel. What happened to volume discounts for a big company like Expedia. Check all rooms directly before booking. No price matching after the fact. When I asked who would discover they could get a better deal directly then contact Expedia to have them price match? Why not just book on one's own. No answer to that.

I recently booked a flight to Portugal through Expedia on TAP Airlines. Before booking I compared the price on TAP Air Lines with Expedia. I wanted the classic fare which includes a free checked bag. The prices appeared to be exactly the same. Expedia does not clarify what class ticket you're buying but silly me, I assumed that because the ticket was for the same flight at the same time and was the same amount of money it must be a classic fare ticket. After all, the discount price through TAP Airlines was $150 cheaper. There's no way there could be that much price difference right? Wrong!

I booked a trip with multiple flights on Expedia. I received the email saying that one flight has been canceled. But it does not tell me which flight it is, and the online itinerary was not updated either. I tried to contact customer service. The representative answered the call within 1 min. But what happened after that is a 30 min long waiting. He told me to hold for a minute while he was going to contact another person to confirm the situation. I waited for couple minutes, and he told me to keep waiting. After a long waiting, he told me the helper is not answering the call, and suggested me to call back another day. He said nothing about my itinerary.

I made a reservation through Expedia and purchased Travel Guard insurance in case I had to cancel. It was $35 and the Expedia site explicitly included "trip cancellation" in the coverage. An emergency came up and I had to cancel, so I first called Frontier but was told that I could only cancel in case of medical emergency or death in the family. I informed them I had insurance and was directed to Expedia.

The absolute worst experience of my life and I have traveled quite a lot! Made reservations thru Expedia for airline tickets on Lufthansa and a reservation for a 5 Star Hotel in Cairo, Egypt. Got call next day telling us that the flight back was not operating and was putting us on a flight which was going to take 34 hours to get home from our 19 hour original flight. (One day longer.) I did research and found this was not true. I have spoken with Expedia for over a week and put on hold for 4 hours, 2 hours, 3 hours, 4 hours to get original flight returned. Flight got restored on 5/8 and next day it was gone from the itinerary. Finally got with a Corporate Supervisor and was disconnected! She never returned my call. I am presently on hold and have been for the past 2 and a half hours trying to get Supervisor to correct again. One NIGHTMARE after another!

Booked a lot of flights and hotels over the last two years, keep finding better prices with the airlines and hotels, they keep putting my wife and I at the back of the plane, could not change because we booked with Expedia, hotels as well. If you book directly with the airline or hotel you will get same or better price, treated better. Not like second class trash. The airlines and hotel staff do not like Expedia customers.

Like many others I made a hotel reservation through Expedia and purchased Travel Guard insurance in case I had to cancel. It was only $9 and the Expedia site explicitly included "trip cancellation" in the coverage. When I received confirmation by email realized I had put in the wrong date. I immediately tried to cancel, but when I looked at the Travel Guard policy the fine print said trip cancellation was only for medical reasons. Yet my email receipt from Expedia clearly specifies "Hotel Protection."

I will never again book any services with Expedia. Worst customer service experience of my life. I feel the need to expose the fraud that is their so-called 100% refundable ticket purchase insurance, which they market without giving the fine-print until after you hit purchase on your tickets. We bought tickets with United and NOTHING indicated we could not add our dog. In fact, it was the opposite, it indicated that we had to add him after booking. I even had my husband call via phone and ask. My husband had called and spoke with an Agent while I was booking the tickets online but before submitting I needed to know how to add a ticket for our dog since we are moving. The Agent said pets are added after the fact through a separate program called PetSafe, or as Checked Cargo depending on the airline. My husband found the PetSafe page, so I hit submit and bought flight insurance which said that our tickets would be 100% refundable.

I bought a round trip international ticket that stated “fully refundable within 24 hours of booking” along with travel insurance that cost $179. Spent over 2 hours on hold trying to cancel the flight. The customer service representative was polite though very difficult to understand due to strong ethnic accent. Was shuffled through various departments, given numerous excuses why courtesy cancellation could not occur, but in the end was simply told “the computer wouldn’t accept the cancellation”.

I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it’s May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.

Expedia is full of liars and incompetent employees. My wife and I booked airline tickets to Iceland and Munich through Expedia and was told we would be allowed a free checked back for my wife and me. We get to the check in desk and were told, to our dismay, that the tickets we booked were "promotional" and weren't allowed the free checked bags as we were told when we booked the trip. Of course we booked a flight where a checked bag was free... because otherwise we're spending an additional $500 and that's just not in the budget. Lo and behold, we had to pay for our checked bags at every single leg of the trip, costing us, you guessed it, $500 friggin dollars... This completely screwed up our budget and had to dip in to an account we did not want to touch due moving across the country just a week after the trip.

I am a long year client of Expedia, basically since its inception, booking every year at a rather high number of intercontinental flights (at least 8-10/year) for me and my family and for hotels. It seems, I was lucky so far, because I never had to deal with their customer service for a more complicated matter. For my last flight however I had to, and indeed what I experienced was some of the worst in customer care I have seen so far (even though I am truly a frequent flyer, due to the nature of my job). As a result of a misunderstanding that was as much Expedia's fault as mine, a booking change was not done correctly. To sort this out took me around 10 expensive international phone calls and days. Typically I called, had to wait 5 minutes until the service person understood the case, I hanged up because it got too expensive and often was not called back.

Thinking about traveling? Stop! Whatever you do, do not, and I repeat, DO NOT book anything through Expedia.com. They are a bunch of under-trained bungling incompetents who cannot solve even the simplest of problems, and lie through their teeth about pretty much everything. They use offshore call centers in **, and have accents so thick, you can barely understand them. How they have stayed in business this long is beyond me, but avoid them at all costs. If the slightest thing goes wrong, you are in for one helluva clustermess.

We booked a trip package to Bahamas and the dates were for May 6-11. After looking at the itinerary many times I never noticed until the day before our vacation to see that our flight and hotel schedules didn't match. It had us checking out of the hotel on the 10th and flying out on the 11th. I called Expedia 3 times, communicated back and forth with several people, saying they would straighten it out, well as it turns out they didn't do anything to help us. To get the same rate with the hotel, they said after going back and forth that we would have to deal with it at the hotel. This cost us an $300. Very disappointed with Expedia, I will never go through them anything ever. The hotel was awesome. Worked very hard at fixing the problem.

booked 3 rooms expedia paid for 2 - May 5th 2018 I tried to check in at the Wyndham hotel in Vineland NJ and after 2 hours in front of the front desk the hotel tells me that Expedia did not send payment for hotel and they will try to fix the problem. Next day I check my bank charges and Expedia and the hotel charge me for the room. I am with Expedia on the phone for about one hour and 30 minutes and they still giving me the runaround.

I booked a trip with Expedia in Nov 2017 that was a package of hotel and air to St Lucia. After checking with the hotel and other travel-sites for prices for the dates I was interested in, Expedia lured me in by offering me a sale by email. The hotel was the Bay Gardens Beach Resort and I wanted an ocean view suite with full breakfast. When I went to the Expedia site, I found what I was looking for for a total package price of $3,900.37 for air and the suite. But when after I confirmed my selection, made the reservation and paid for the trip, my confirmation from Expedia stated that I reserved a Deluxe beachfront room and not the suite. The cost for the suite compared to the room was $70.00 per night or $490.00 for the vacation.

I pre-booked a transfer via Expedia from our hotel in Beverly Hills to airport for our return flight home. I confirmed with the company in the morning. Car didn't show up and we were nearly late for our flight as we then had to wait for a taxi. I have called Expedia 7 times regarding a refund since I returned home and each time the staff lie and advise that it is being processed but today a staff member advised that the refund has been cancelled! It has been 5 weeks and I am still waiting for my refund. I will never use Expedia again. It's not reliable and too hard to contact anyone for help.

I just wanted a w removed off the name Cooper. After 4 times calling them and was told it was removed. You look at it and it is still there. They did not remove it. Will not be able to catch the flight. Expedia put it on there and they refuse to remove it, so we can not get through TSA. Thanks a lot for the trouble and the hassle. What is so hard about removing the w out of Coopwer.

We booked a car with InterRent, and paid Expedia £211 online. Once we reached the InterRent offices, we were asked to pay £277 for the car - we asked them 3 times and told them that we did not expect to pay anything, as we had paid online but we were ASSURED by the car vendor that nothing was charged online, and that the additional £50 was just mandatory insurance. A few days later, both charges appear on our bank statements. We go through a 2 months complaints service with Expedia, and first, they do not reply to any message or email, and when you call them, they just refer you to email.

I gave them a one star only because there was not a zero star option. As I sit here on hold for the second time "on hold" for more than 30 mins trying to correct my wife's name on our reservation. Two minutes after I made the reservation I reviewed the confirmation of the trip online and discovered the mistake. I immediately contacted Expedia to have the wrong name corrected.

We booked a hotel in New Zealand through Expedia. However, later we noticed that the booking had gone through for a hotel in the namesake town in Australia. When we booked the place it had shown up under the New Zealand section. Despite having an eyewitness Expedia refused all responsibility. They promised to open a case and look into it. Nothing ever happened. It was an Expedia system fault, but Expedia refuses any responsibility. Stay away from Expedia and their other search engines: Expedia.com, Hotels.com, Hotwire.com, CarRentals.com, Trivago, Venere.com, Travelocity, Orbitz, and HomeAway.

I booked flights through this website where the seats on the plane were assigned. I picked out my seats and everything was good, so I thought the day before I leave for the vacation of a lifetime I learn that the seats that were supposed to be ours were not reserved for us. I called the airline and they directed me back to Expedia. 2.5 hours later nothing was resolved and I did not get what I purchased. I would strongly suggest not using this site to book any vacations that are going to be spectacular, because you will be let down and waste a ton of time correcting something that should have been done from the beginning.

I have used Expedia in the past and always had good experiences but recently I booked a rental car through them-or so I thought. Evidently there is an options somewhere that says pay now or pay later. I would have paid now had I known this because I prefer pre-paying as much as possible when I travel but don't ever recall seeing this. So we picked up the car and rather than the $329 price I thought I had paid it cost me $534. When I called to find out why I was told it was because I chose pay later so it was actually the rental car company that charged me. Again I don't recall seeing that option.The additional insurance I bought automatically charged me immediately. So what is the point of renting a car through Expedia? Well live and learn I guess but I will never use them again. Fortunately there are a lot of other options out there now.

In early March I booked a round trip fare through Expedia with hotel to attend a wedding in southern Norway in late May. The total price quoted was approximately $1350, however when I received the bill the price increased approximately $1150 (84%). It took over 2 days and a total 5 + hours of wrangling via phone, numerous times being put on hold indefinitely, lots of transferred and dropped calls. Not to mention conflicting information, outright lies and generally a stiff reluctance to resolve their costly mistake. The 1st day I called they seemed disinterested in hearing my complaint and repeatedly asked if I wanted to cancel. Which included a $300 fee and nonrefundable with only credit with Scandinavian Airlines.

Don't use Expedia - they are rubbish! We booked some activities to do whilst on holiday through the website - paid for them and they were nothing as described. Also couldn't get on one trip because they hadn't booked car seat for baby! Other one instructions were wrong so we missed that as well. Honestly - they couldn't organize a piss up in a brewery that firm. Dreadful.

Booked a hotel through Expedia in March for April 28th till the 29th at the Crown Plaza in Niagara Falls, Canada. Price was $256.00 and Expedia says it has a price guarantee. I rechecked the price and it came down to $196.00 so I phoned them. They said I had to fill out their online form with a screenshot, I tried and could not get it to work asking my kids to help. I gave them all the info. All they would have to have done is spend 1 minute looking up their website to see the price difference but instead took that time to type me a refusal letter, I finally got a screenshot sent to them and they say they could not read it. Of course because they do not want to honor their so called guarantee. Stay away from Expedia. Use Costco Travel.

On February 22, I booked a Galega Self-Catering Studio (a.k.a. Sweet River Lisbon) in Lisbon, Portugal, through ID90TRAVEL.com (a subsidiary of Expedia.com) for four nights, March 18-22, for which I was immediately charged US$301.54 ($394.38 CAD as show on the attached Visa record). Upon check-in, it was clear the studio I was shown (attachment 1) was not the accommodation quarters I had booked online (attachment 2) and we were forced to find more suitable accommodation elsewhere. When we returned from our trip, I contacted Sean at ID90TRAVEL.com, explaining we were victims of a "bait and switch" scam and that we never stayed at the premises originally booked.

On 01/04/18 I booked overseas vacation through Expedia, but because of snow storm in NY, the flight was cancelled. And Expedia promised me a full refund, but later on I found a partial refund which includes the flight and transportation, but not the hotel. I tried to contact Expedia many times to resolve the issue, but unfortunately every time I’ve got B.S. Poor customer service, too many fake promises, lack of training in handling customer issues.

I made a reservation with Expedia for the Wingate in Gulfport MS. I had a confirmation from Expedia and the price was charged to my credit card. When my daughter tried to check in she was told that there was no reservation for her and that no room was available. The clerk later checked in someone else who did not have a reservation. Now both Expedia and Wingate refuse to return my money.

Worst experience ever with Expedia. Booked a vacation for my family (husband & toddler) for our first family trip to Punta Cana. Expedia rep made a mistake on my toddler middle name on which we verified and spelled several times. My husband and I kept going back and forth for over 2 weeks and they wanted to charge us for the mistake they had made. When called and requested to speak to supervisor they kept us on hold for over 1 hr just to get us a supervisor. Worst customer service ever!! Total disregard to their customers. As of now 10:55 pm on 4/26 we are still on hold trying to get this issue resolved before our vacation!!! Ughhh.

I have pended my entire morning with these people on the phone, 4.48 Minutes to resolve one simple thing. I had booked shuttle from CDG France to our Hotel (Hyatt Regency Paris). Pick up time on arrival was ok but for the return time they had book my pick up time too close to my flight. So naturally I called them to move the pick up time from 7.30am to 6.30.

I would like to take the time to describe the horrible experience and customer service I received from Expedia and re-iterate the fact that I will NEVER use them for any kind of booking. I have advised all my friends, colleagues, and surroundings to do the same and here is why: I booked a flight ticket from Dubai to Beirut a while ago via Expedia. I had to postpone the ticket since my passport was with the embassy for visa purposes. The ticket change cost me almost as much as the initial ticket itself but I had no other means of changing it so I went ahead with that.

I booked a trip with Expedia.com. No problem until the airlines cancelled my return flight. Called Expedia, on hold for 1/2 hour. They did not have any other return flight options. Only option was to change the date of my travel - which I could not. I asked to cancel my reservation. It took over 6 1/2 hours, mostly on hold, to get my entire refund. Terrible customer service and policies. By the way, I purchased insurance. This process took 3 weeks with promises of callbacks and emails that I never received. They only have 1 number to call and you have to go through many levels of employees to reach someone who can assist you. Each transfer comes with a hold time of 15 min to over an hour. It’s exhausting! I will never use them again!!!

My husband made hotel reservations for a business trip with Expedia. Upon checkout from the hotel he was handed his receipt that he then used for his expense report. When I received our credit card statement the amount charged by Expedia was about $60 more than his hotel receipt. I contacted Expedia thinking it was not big deal and that they would refund the difference. I was wrong!

Expedia.CA charging irregularities - I booked my hotel with Expedia and it turns out that they charge for taxes that are nonexistent. Do not pay Expedia ever for a hotel or anything. The hotel charged me again for the stay and I am having a heck of time getting my money back. On top of this Expedia charged me more than what they should have. They refused to refund the money and cannot explain what the tax charges are for. The Canadian revenue agency should investigate these irregularities. Customer service is absolutely awful.

Expedia makes its revenue through bookings. However, if the product is not delivered, they take no responsibility for the error, and offer no reimbursement. My experience with them relates to booking transportation by private car to and from the airport in Buenos Aires (EZE). Reservation dates were April 15 - April 18, 2018. When we arrived in EZE, the driver was not present. After I called the customer service helpline for Expedia, the company attempted to contact the contractor (Gray Line Argentina) by phone. They connected with voicemail, and could not find anyone to talk to. They assured me that they would look into this, and if no service was provided, I would likely get a refund.

We booked our reservation through Expedia for the Royal Kona Resort. Prepaid 4 nights and was looking forward to this amazing trip that I was planning on proposing to my future wife. Upon arrival, we realized quickly that this part of Kona and this property was not up to our expectations and we decided to check out within about 45 minutes. The Front Desk Staff was great, they apologized it did not work out and informed me that they would let Expedia know and we would receive a refund. I let them know the email confirmation stated that I could be penalized 2 nights, however they said it would probably only be for one - great! We ended up staying at the Hilton Waikoloa and had an amazing time... and she said yes. :)

After making a hotel reservation online I noticed that prices had changed and I called Expedia to change reservation and include breakfast. While on the phone with the Expedia agent, I had the Expedia screen in front of me and carefully pointed the agent to the reservation that I wanted, which included free cancelation, free wifi and breakfast included. I very specifically mentioned these options to the agent. When I received email confirmation I noticed that breakfast was not included and when I complained Expedia pretended that I had not mentioned breakfast. I am 100 pct sure that I did. It is impossible to fight an institution like Expedia even though they DO have the recording of my conversation. Shame on Expedia and their associated brands Hotels.com, Hotwire.com, CarRentals.com, Trivago, Venere.com, Travelocity, Orbitz, and HomeAway. Next time I will use Priceline, Kayak, Travelzoo or Google Travel.

Expedia is the worst company I've known. The customer service is beyond third rate. No phone calls, poor attention. They take loyal costumers complaints in a very superficial way and think that offering 25 pound will resolve all the lack of service they have... Don't waste your money, don't waste your time.

Very disappointed with Expedia! First off, our seats were not together on the flight then when our flight landed, there was no car there to pick us up like we had scheduled. We had to search for a ride after being there for an hour already just to get a ride to our hotel. Will never go thru them again! And they don’t seem to care at all about their customers!

The team at Expedia was very disappointing in their handling of this case. I had been requesting the cancellation five minutes after I made the booking. I kept calling Expedia and getting standard scripts because the hotel was not answering phones. I never got any emails back till I spoke to the supervisor 2 days later, who after his same script told me that they couldn't do anything before 72 hours and I would have to go through with the booking even though there was a medical reason.

I booked a flight with Expedia on 04/11 from Rome to Delhi. I had my Schengen visa appointment on 04/16 and unfortunately the Rome consulate rejected my visa. Now I cannot travel to Rome. There is a requirement from Schengen visa that all the hotel reservation and flight should be booked prior to visa appointment and need to provide the itinerary with the visa application. Now that my visa is rejected and I cannot travel to Rome. I contacted Expedia with my situation that I cannot travel to Rome and I need to cancel my flight - Expedia REJECTED my request saying that they cannot do anything about it. They told me that I will be charged cancellation fee of $230 plus only partial amount of ticket price would be refunded. So basically I will lose around $600.

Apparently they don't search to find you the best rate on flights. I learned a HUGE lesson to just google different airlines on my own to find the best rate. I called to notify them that I found a cheaper rate and was also notified by Expedia by email stating my rate had dropped. However they do nothing about it. I could have saved 155.00 and also scored an extra day on my vacation with another airline. I am so dissatisfied. I will no longer be using Expedia!

‪Horrible user experience with Expedia! ‪Never put your credit card details to see final price! It confirms flight booking without having the user clicking on the purchase button! Customer support says that they can’t do anything about it!!‬

I called Expedia to confirm if I could use an electronic travel voucher, from one of the airlines for a future all inclusive holiday. I was told I could use any travel voucher given from any airlines for any trips booked thru Expedia.ca. I booked with Expedia and called back to apply the voucher, for my 1,0000.00 credit and now they tell me that I can’t use the voucher, all this after they billed my credit card is 15 seconds while I was on the website booking it. I asked if I could cancel the whole thing and there is a full 100% penalty for cancelled holidays within 21 days of departure. We booked to fly out in 10 days.

Customer service representatives barely spoke English and made many mistakes. Got the $48 cancellation insurance and flight was cancelled anyway. My first time going through Expedia and my last. Customer support should at least be able to speak and understand basic English and I should never be on hold for a total of two and a half hours because they didn't know Delta airlines identification policy. This was the worst customer service I have ever dealt with in my 45 years.

ABSOLUTELY TRASH, my first time ever using Expedia and definitely my last. They just want money, and they know nothing. Literally I don’t know where they’re hiring people from. On hold for literally 2 hours. They have no idea what’s going on. Feels like a literal practical joke being pulled on me.

My husband Benjamin ** and I were planning our 4th year anniversary. We booked a hotel through Expedia to stay at the Marriott for April 23rd to the 24th. Expedia's Oscar a booking source, booked us for February 23rd to the 24th. Yes the incorrect date. They refused to refund our money, said because we didn't show up on February 23rd at the Marriott that we are not entitled to a refund when that was not the date in which we wanted to reserve the room for.

I was unable to get out of Detroit for my trip booked to the Dominican Republic on March 21st due to the "Nor'easter" going up the East Coast which cancelled my connecting flight to Washington DC. 1200 fights were cancelled along the East Coast. They gave me my airline ticket refund back which I had to call the airline to get. I have talked to at least 4 people on getting my money back for my Hotel and the Transportation Company from the airport to the hotel. All said they would get back with me in 48 HRS. Not one called me back.

I recently booked tickets from YYC to SEA and this ** app is so screwed up that it takes by default the name of the app... The service is so screwed up that they want to rip you off as much as they can. All they want to do is delay as much as they can and pay you the fare difference and change fee where in Alaska does things for free...

DON'T ever cancel or make changes on your nonrefundable ticket unless you really have to. You will pay a HEFTY price. I recently cancel due to unforseen circumstance and although they market the avoid change fee by purchasing the cancellation plan, it doesn't work unless you're really sick or dead. I'm now $600 in the hole for two tickets and if I rebook, I would incur a total of $400 in change fee and an additional $100 for some third party external booking. My last review didn't make it on the board so I'm hoping that this will make it to help others. This was a very expensive lesson for me. Customer Service does not exist at Expedia and American Airlines. They will run with your money!

Please avoid this company- tried to book hotel and flight with Expedia- they charged my Visa Card and now saying they do not have reservation/ booking. In the middle of disputing this transaction Expedia Customer Support is nonexistent- avoid at all cost!

A cautionary tale: Expedia.ca DOES NOT provide protection, guarantees, nor any form of allegiance to their customers. Expedia has definitely gone downhill and I have lost all confidence in them. I desperately need to find an alternative. Expedia.ca used to stand behind the products they were selling - but now they are selling products which they have no control over, so we, as customers no longer have any protection. It is lamentable that Expedia will no longer defend our interests!

I booked a car reservation on Expedia several days in advance. Arrived at 1 pm for my 2 pm reservation E-Z Rental pick-up, waited more than an hour in line. Gave the attendant my Phoenix driver's license and was told the car did NOT have unlimited mileage (which Expedia said it did and was the reason why I reserved the car) because it was a local reservation. Expedia NOWHERE tells you unlimited mileage differs with local/fly-in reservations. So... asked for supervisor, asked for leniency, ANYTHING they could do. They said nothing. Unlimited mileage would be $20 extra a day on a $12/day rental. Otherwise it would be 50 cents a mile (I'm traveling about 2000 miles in the car). I left without a car very unhappy.

Second time this has happened and of course Expedia claims to have no control but we have booked flights via this site twice now and both times when our itinerary is confirmed and emailed the wrong person's name is on the ticket. Expedia can’t just “fix” it. They have to cancel the ticket and then you have to find another flight and the ticket is ALWAYS significantly more money. Such a waste of my time and my patience.

On Feb, 22,18 I bought 3 tickets multi city flying 04/11/18 0416/18. I bought Travel Guard insurance protection for all 3, one of my party is not able to fly. I spent 2 calls with the insurance co AIG which it took to at least start a claim. They advised me I had to call the booking company to cancel my flight in order to process my claim, so I placed 1 call with Expedia in which they told me they could not help me & to call Frontier in who the flight is through. So I placed a call to Frontier in which the gentleman advises me they are going to charge me a $99.00 fee to cancel my flight & will come off the total cost for the ticket. So I have to pay $99.00 to file my insurance claim to get only a portion of the flight cost back. NOT WORTH TO PAY FOR INSURANCE! Don’t do it.

I booked a room at the Peach Tree Inn in San Luis Obispo, CA and didn’t get a room when I went to check in. I ended up having to drive around that night looking for another place to stay. It definitely made me not want to use Expedia again.

In Feb of 2018, I paid for a two night stay in a DoubleTree hotel in April. I received my confirmation number, paid extra for reservation protection and I thought that everything was okay. I arrive at DoubleTree at 9 pm ready to check in with my confirmation number in hand. I am told that I do not have a reservation. I called Expedia they told me they would find another hotel. They said they had found a room at the Econolodge. In the end, no room was found and I had to find accommodations on my own. I don’t know what they did with the money they withdrew from my account. The money was returned but the service was not rendered and the reservation protection was useless.

In all of my 38 years on this Earth, I found that Expedia is the worst agency to do business with! It's unbelievable the extreme unprofessionalism! I attempted to change my flight and hotel dates departing from Nassau (BAH), arriving Toronto (CAD) after calling, and being disconnected a total of eleven (11) times, over a two day span! I was placed on hold for over an hour at a time, while various representatives attempted to transfer me to a supervisor to assist me further, as they claimed for some reason that they didn't have the "Access" to make final changes themselves. How ridiculous right?!!

Air Canada flights were all down on March 12/18 and we were told our connections would not fly. The airport was packed with people in the same position. I needed a place to sleep. I was told we were on our own. I went online and quickly booked a room at Toronto Pearson Hotel and Conference Center. Within 5 minutes I was told we were going to fly. I called Expedia immediately to cancel. A gap of 5 Min from booking to calling them. They said my booking was a non cancellation booking and I could not cancel. In a period of 5 minutes they had my money. Basically I got nothing in return.

I booked a hotel reservation for Amsterdam NL for 03/28 at 16:00 EST on 03/21, I had realized within minutes that I had not considered the timezone change and I needed the reservation for 03/29. I called them immediately at 16:07 EST and was told it was a non-refundable reservation and I could not make a change.The change request was within 7 minutes. The issue was not that the hotel did not have availability, which I found to be cheaper on 03/29 then 03/28, I even offered to pay a surcharge. Their response was that the hotel sets the restriction and proceeded to connect me to the hotel. I waited for 20 min to be connected which I know Expedia spoke with the hotel while I waited. The hotel manager was so very rude, and told me that I could not change. The experience has left me extremely disappointed and I will never use or recommend their site. I will book directly with the hotels themselves for any future reservations.

I used Expedia to book a one night stay at a hotel a few hours from my house, two weeks before the trip I decided to stay with a friend. I called Expedia to cancel the trip and they told me that the hotel would not allow me to cancel. I called the hotel directly and spoke to the hotel representative, she explained that she is more than willing to cancel as there was still two weeks till my trip, Expedia just didn’t want to lose their commission! I called back Expedia and they again tried to tell me that the hotel will not cancel, once I explained I already called and talked to the hotel they changed their tone and refunded my money! What type of business is Expedia running? I will never use this service again!

I placed a reservation a few weeks back with Expedia for two rooms at a Holiday Inn Express in Glasgow, Kentucky. The only reason I used Expedia in the first place was because the only number listed on the Holiday Inn Express website for making reservations was Expedia's. Otherwise I would have called the motel directly. The day before my trip I called Expedia needing to change my reservations slightly. I didn't need both rooms and wished to cancel one of them and upgrade the other. Now it says plainly on Expedia's home page that there are almost never any fees or fines for changing or even cancelling a reservation. The emailed confirmation that I received even stated it plainly. However when I told the associate what I needed to do she stated that there would be penalties applied to my reservation. I persisted and was told that I would have to call the hotel directly. Fine!

I was told by Expedia that a car would be held for me. Nope. Didn't happen. Got a confirmation via email from Expedia. When I talked to the people at Enterprise, they told us this happens often with third party booking sites. Do yourself a favor and call the rental car directly. If you've already booked, reconfirm with the rental car agency or risk not having a car. We had to go from Mammoth to Bishop which cost us an extra $100.00 taxi ride. "Your Enterprise reservation is confirmed! No need to call to reconfirm."

Never, Never, Never use this website to book a room. They just ruined my birthday vacation. Called me as was leaving to travel to my hotel to say it had been cancelled. OMG. I had even confirmed with the hotel and had confirmation. Said overbooking was the problem. Was the first and last time I will ever visit this website.

I will never book through any 3rd party sites ever again. A well learned experience. I recently booked a room for the weekend for myself and my future wife. For $600 a night I was booked the worst room ever. The only possible way to describe it was like an hourly motel room or a small effeminacy apartment not even enough room for walking about the room without bumping into furniture. Upon checking in I complained and was told to contact Expedia who would not refund my money by any means. After being irate with the hotel I was offered free drinks for the night or free breakfast. Finally the hotel made things right and relocated my room. Expedia is trash! I gain nothing from using the site and will never use it again.

I was billed for two night in Reston Virginia on March 22nd 2018 and they advised me there were no rooms available for the time I booked which was April 4 - April 6th... and then told me it would take 7 to 10 business days to refund my money.

My transfer from the airport to the hotel took 2 hours, I had paid for a "speedy transfer" guaranteed collection in 30 minutes, the flight was only an hour and a half! Obviously we cancelled the return journey as we couldn't trust the transfer to get us back for our flight. When I phoned Expedia to complain about this, I was told I had to email the vendor. Their customer service model needs work. I will not be using them again.

Tried for two days to book a family vacation through Expedia for Maui. Found hotel, flights, car online tried to book multiple times online, filling out information many times, only to end up in error. Called Expedia. They were glad to help, except the end result was thousands of dollars more. The excuse is, no longer available, prices went up... Yet when I continually try to book online, the price is pretty well the same, +/- a few $$ only. I feel they do this on purpose, so when you call they charge you thousands more, this is terrible and should not be allowed! Very frustrating. Also when I call they say they can't book car, hotel, flight together, car has to be separate. I don't understand, I can "book online" all 3, yet Expedia customer service cannot! Doesn't make sense!

Booked flights with them and when we came to get on the plane it cost us a further £230 to put 2 suitcases in the hold - no hold baggage included with their flights! They conceal this from you until you arrive at the airport so be very aware of booking anything with Expedia. Also no gluten free food on board and I am a coeliac... no food there or back. I would never use Expedia again!

Worst service I have ever experienced in my entire life. We booked a flight from London to Jeddah for 4 passengers which cost us £3180. We got to the airport 3 hrs prior to our flight, we were denied checking in as Alitalia airline agents said we need to have a transit visa to stop in Milan and Rome before getting to our Final destination which is Jeddah, Saudi Arabia. We phoned Expedia customer service team and was transferred from one department to another accumulating to around 3 hrs of phone conversations with their shift manager called Anthony and one other called Ejaz.

I booked an international flight and in the booking process, added flight insurance, mistakenly. Immediately, I realized I had trip insurance and did not need it, and contacted Expedia (difficult process just navigating to talk to a person), who said, "no problem," and she would reimburse the amount ($224), but it take 2 business cycles (months) for the reimbursement to show on my account. Wow, eh! Contacted them after trip and after 2 cycles (because the reimbursement was not showing), but told that there was no record, and transferred to a "supervisor" who would investigate and get back to me in 48 hours.

We ordered a car service for roundtrip pickup from SLC airport to our hotel via Expedia. The car service didn't show up and could not be reached by ourselves or by Expedia. Yet Expedia refused to issue us a refund. We spent an hour waiting around at the airport and roaming on our phones. We also spent more than 2 hours on the phone with Expedia (of our vacation time) and still Expedia refused to refund our payment. I am still in awe that a US organization can accept your money for a service, did not provide the service and still refuse to issue a refund. And this is happening in a developed country where there is consumer protection???

My sister passed away a couple days ago and my wife and I need to get from Arkansas to California for my sister's funeral services. We don't use credit cards so I put $1,300 in my checking account cash so I could purchase tickets from Expedia. I went online, pick my flights and went and put in my credit card information and hit confirm, about 5 seconds later a screen came up and said that my flight have been sold out press here go back and pick another flight. After I did that and hit confirm it said that my credit card information was not good.

I booked a travel online to Cancun and my name is hyphenated. The online didn't recognize the hyphenation and deleted it. When I called to ask them to correct it, they made it sounds as if that was my problem and want to charge me to make a change or contact the airline directly. I contact the airline and I am told to pay an additional $200 to correct a problem caused by Expedia. Keep in mind I am not changing the name, adding a different person or asking them to correct a problem that was clearly caused by their website. I don't want to have an issue getting on the plane if name is not exactly as it appears on my passport. BOOK elsewhere. Horrible!

I've already wasted a huge amount of time on this but I wanted to share. I booked on Expedia for flight and hotel. When I clicked to confirm, the site message was that I had possibly entered something incorrectly, so please correct and try again. Thinking it may be syntax or a hyphen, I tried 4 times. Eventually I used my wife's credit card and it went through.

I booked a room on Expedia. Noticed the hotel also charged my card for the room 50$ less than Expedia but a double charge. No customer service. You can't understand any of them on the phone. Said they would resolve and send an email, ya not happened. Will never use this website again for travel. Out over 375$.

So we book a flight and hotel to Orlando, Florida to enjoy our spring break and check out Disney World. We didn’t get a direct flight and our layover didn’t get us to Orlando until 12:30 am, the flights were smooth. When we were waiting for the layover we called our hotel to let them know we’d be showing up at 1:30 am because of the flight and they said it was fine and would still check us in, they were also able to confirm our reservation. So upon getting to the hotel we are checked in and our credit card information was taken down, we got our room keys and went up to the room. THERE WAS SOMEONE ALREADY SLEEPING IN OUR ROOM!!! We were double booked and the hotel didn’t have any other rooms. Now imagine a pregnant lady at 4 in the morning looking for a hotel from an entire day of waiting at airports and being on planes!!!

I was trying to book a flight from Athens to Greece on their site and kept getting an error message saying the flight could not be booked and try again in a few minutes. I did so for over two hours. I called their customer service, got someone who didn't speak English and when they said they were receiving the same message, they tried to put me on another, more expensive flight. I said this was unacceptable, that I can still see the flight I want for the price I want online no matter how many times I refresh and asked to speak to a manager and they HUNG UP ON ME. I will take my business elsewhere. Don't waste your time with this pathetic booking site.

I was booking a flight through Expedia app. During the process it refreshed and said the price had gone up. I clicked continue and then it told me it could not process my credit card. When I checked my credit card it had already charged me for the two tickets and charged me 8 different times for the booking fee. When I called my credit card company they said I had to speak with Expedia because the charges were still pending. I called Expedia and the Supervisor on duty said, "I am so sorry we see this frequently with the app when the AIRLINE ups its prices." Really the AIRLINE! He recommend I use a different site to book my flight so I don't have this happen in the future.

Requested, a scenic view hotel room at Talking Stick Resort. Received a parking garage view, room. I was never notified of the change. I received a real runaround, when trying to rectify the situation. On day 6 of stay, and still no satisfaction. The hotel has been very nice, about this. They said, the third party (Expedia) made the change. It seems to me, that if changes are made, I should be notified, and/or compensated.

Nothing but a company of ill trained customer service reps who try to placate you with lies. Book with Confidence guarantee is totally worthless. Pack your sleeping bag as they will leave you high and dry. They screw the guest and screw the homeowner. Avoid them as a homeowner and look through their listings and find the homeowner outside of them - you might actually have a place to stay.

Went online and booked through Expedia.com and had a horrible experience. I noticed when I received my confirmation email it was not for the date that I requested, I immediately called customer service and was told they could not change it for the correct night and that I would lose all my money because there was no manager at the hotel to approve it. They said it would prob be until Monday when they would be there but they would not refund nor change my date. It was the worst customer service ever.

I usually booked using Trivago app, but didn't noticed that I was redirected to Expedia. I booked my hotel the same day as my check in. The app immediately processed my booking and paid thru credit card. I hurriedly headed to the hotel for the hope that I will be rested from a long travel but to my surprise the hotel was fully booked already. I am still waiting for Expedia to refund my payment in a 15% hope that they will do it really after reading all the reviews from previous customers.

I had booked a hotel in Mexico at Kore Tulum Retreat and Spa Resort through Expedia to meet some of our friends. I realized I booked the wrong hotel and tried to cancel right away. I contacted Expedia letting them know and stated that they’ll contact the hotel, only for them to tell me that it was non-refundable. Again, I called later that day, after I realized that it hasn’t even been 24 hours since the booking and again I received the same answer. I called the hotel and was told they didn’t even have me or my room on file so I could cancel through them it would have to be through Expedia.

Do NOT book a flight or trip through this reservation company!!! Though some airline fares may be $25 or so less than the actual airlines, if you need to change your trip, you are not able to cancel or change your reservation at Expedia without losing most of the cost of your fare. In my situation, my flight ticket was issued through American Airlines via Expedia at a cost of $495 to and from Boston to Phoenix. Looking at American Airlines web page today, their fare is $530. The $495 fare with Expedia was so restrictive (that I didn't realize until after booking and receiving all the travel restrictions by Expedia), that I could only have one carry on bag for under the seat (not above the overhead bin) and I also had to pay in excess of $25 for any bag checked.

I purchased a hotel flight package to Cancun for myself and 2 children with Expedia. The morning of departure 3/21/18 the flight was canceled due to a snowstorm. Spirit Airlines refunded my money immediately. After three phone calls and 4 hours later, Expedia told me the hotel would not refund my $1300 and I only had 10 days to use the reservation credit. I explained that there were no flights going to Cancun in the next 48 hours. I had to go back to work and my children had to return to college on Monday. In desperation I asked them to move the reservation to the following day in hopes a flight would become available. I was then told that they could do that but I could no longer have my original 375 sq ft room and the only option left was a 1287 square foot room for $700 a night.

Expedia is AWFUL! I booked a flight reservation through them in January. In February, the airline (American) drastically changed the return flight. I contacted American to request a return flight change. I was told I needed to contact Expedia to make the change but any change fees would be waived because the airlines changed the time significantly. I was on and off the call with American within 5 minutes.

Going on my 1st true vacation, my friend and I have been planning since the summer. Mistake #1 online travel sites (Expedia), we used Expedia to book a package deal flight, hotel and pick-up. We sat down to book our departure for March 17th and return on March 21st. Because of a prior engagement the evening of March 21st. We received our itinerary and yes, it my fault for not reading all the way through it. I only read the departure date and time from Dallas, TX. and the hotel that we were in for our five days. Even upon arrival Maria the hotel representative stated that we will be lodging with them for five (5) day until Wednesday, March 21st. We said "Yes"!

Horrible! Horrible! Horrible! I bought a bundle deal from the airline and the hotel cancelled our reservation due to the hurricane at the destination location. After spending hours on call with Expedia, they gave us flight credit for the flight cancellation which had to be done as hotel closed down. For using the flight credit, I have spent hours with Expedia on call (6 hours over 1 week now and still issue not resolved) to use my flight credit for another flight. They say they have issued the flight but Jet Blue says that the payment hasn't gone through. Then Expedia reissued the ticket and even a week after that I cant find my itinerary on Jet Blue which is showing me internal error on entering the details.

Wow: Incredible lack of respect for your CUSTOMERS TO WIT: CALLED TO GET QUESTIONS ANSWERED. 1-What is view of Cordis Hotel in Hong Kong. What dates the said. A real intellect. Do they move the view according to date? I asked for a supervisor. I’m curious so I’m still on the phone. It is now 25 minutes since your genius was connecting me. I have 2 more questions but I have to catch a plane next Thursday so I haven’t the time to deal with you. Are you really in business??

I booked my flight hotel and car rental through Expedia many times. This experience is the worse... The reviews on their site was misconceiving. The hotel was musty and had mold in the bathroom. I was overcharged collision coverage for a 1 day rental and was told their system cannot do refunds by their customer service Reps Eric and Nikki. They were both rigid and robotic repeating the same policy over and over regarding no refund because I already used the car. I WILL NEVER USE THIS SERVICE AGAIN!!!

First I spent three days searching out a decent hotel that had a nice indoor pool because I was bringing two children and staying for three days (for my grandfather's funeral) so we needed entertainment for the kids during off times. I booked through Expedia at Days Inn in Harrisonburg. When we arrived, the hotel was falling apart... the elevators were downright scary... the hallways were something from a horror film, the man running the place was hardly able to speak English and certainly not the friendliest, and to top it off... THE POOL WAS CLOSED FOR PAINTING for the length of our stay. Of course this was never mentioned when I booked it.

I scheduled a trip for Dec 2017 and during the booking purchased travel insurance. Things came up and I was forced to cancel that trip. I was told by the Expedia representative that when I called back to reschedule, I would be given my refund of $200 per passenger (4), totaling $800. I called back this year to schedule a new trip. I asked the rep at that time about the refund of the $800. She told me it would be processed and should be paid in approximately 10 days. 3 weeks went by and no refund.

I rented a car from Expedia to be picked up in Istanbul on December 27th. Expedia sent a pickup location that did not exist. In fact, the "rental shop" had never rented cars in the past and never heard about Expedia. I contacted Expedia customer service to figure out next steps and how does a company like Expedia send false information on purchase. To my surprise this turned out to be the most excruciating customer experience. I had to call 3 times with a total time of ~2hours and with no result. The customer service would put me on hold and/or tell me that they will call me back but never did. I had to take a long taxi ride back to the airport on my own accord and rent another car. This cost me hundreds of dollars in phone bills and taxi ride. The false information from Expedia put me in a potentially dangerous situation as I was directed to a sketchy part of Istanbul with my entire luggage and with very little options.

On 3/7/2018 I went to Expedia website and was looking and researching some prices and deals. I inadvertent by mistake pressed a wrong button I was logged in. I went to buy some groceries and when I came back 2 hours later I noticed an email from Expedia. Right away I called the Hotel and Expedia and explained to them my mistake. I told them it happen 2 hours ago. It was an error on my side. But they didn't want to Help me. I explained again to them that it was a mistake pressed the wrong button and since I was logged in after checking the email I realized an error. I explained to them it happened in short period of 2 hours and not 3 days later.

NEVER book a package deal with Expedia. Me? I won't book with this terribly unprofesional group of amateurs ever again. I lost about $1200 that will never be reimbursed. The cost of a lawyer is too much. If I can save you thousand and lots of aggravation, skip Expedia and book another carrier.

I bought two all inclusive vacation tickets for me and my sister to visit Aruba for our birthdays. My sister got sick two weeks before the departure and was hospitalized, with blood clots in her leg so the doctor advised her not to travel for a month. I called Expedia and explained the situation and asked if we could travel at a later date, they refused to reschedule us or even give us a refund or anything. They claim the tickets are none refundable and the hotel is none refundable.

Ok. I made a mistake. But the mistake I made is totally due to shady practices by Expedia. What happened: I ended up booking a hotel for *four* times as much money as I expected to pay. How? I first went to Expedia to look for hotels in Phoenix, where I was going for my birthday. I was supposed to go with someone who canceled at the last minute, so I was in a rush to book. I looked up hotels by review rating, and zoomed in on an area of downtown. This is a new city. I had to look up where I would be staying, and get a sense for the neighborhood. So I go to Google maps. I check out the neighborhood in Google Maps, and it looks great. It's right on the light rail, and since I don't plan on renting a car, I think I scored. I go back to Expedia.

I booked a trip from the US to Brazil with Expedia and got a message suggesting a protection plan, since unexpected things happen and they would cover me. It was a simple opt-in box. There was probably a link to terms and conditions, but not noticeable and not clear enough to the point I couldn't see it. Well, I had to change my flight because of visa issues and that's when I found out about the conditions: only in case of death/health or legal problems. The "protection" plan itself is very limited, yet communicated with such a misleading message that it gets close to a scam practice. Legally, they are right, because the T&Cs mention it, although it is not made clear to customers. Expedia is legally correct, but under very sneaky, cheap, reckless practices. Not reliable at all. Plus, there are better websites to get deals, including Kayak.com.

(This was the only Hotel close to the Venue with 1 room left at this price). I visually see the hotel deal I want at $141 per night. It reads "1 left", so I click Reserve. A new screen comes up with my bill with Red Letters saying "4 other people are looking at this room right now". Being the last room I didn't want to lose it because there is a time limit to purchase. I saw a $100 fee for "Grounds Fee" so I called the hotel and they said I it didn't apply so disregard (?). I agreed on the high total (not having broken it down). I also had used my Expedia points and purchased insurance. Now the Timer is ticking down so I quickly enter my Visa number and click submit.

We had a flight to the Bahamas planned for March 7 which due to a Nor'easter was canceled on March 6 by JetBlue. I called Expedia to try to move my flight to another day or airline. With no luck. I wasted over 2 hours total with 2 different reps. They offered me a credit for the flights but to keep the return flight it was going to cost me 250 additional because to get the credit. The return flight would have to be rebooked. I left the plans as is. I got a flight that day to Virginia to North Carolina and the next day to the Bahamas. Thanks to American Airlines.

I used Expedia to rent a car in Tampa and was quoted $306.41 for rental including taxes etc. When we returned the car to FOX RENTAL, they had charged us $549.32 listing out numerous charges not even close to the quote. We expected to pay additional for full tank of gas plus $306.41. I called Expedia hoping for quick resolution and they said they could only go thru charges but the $549.32 for a compact car for 6 days was what we would pay. I rent cars for business on regular basis as well as leisure and have never had a quote that was not met. I will now be fighting this charge with Expedia thru my credit card. I have all the emailed communications showing the receipt and guaranteed quote. I would never use Expedia or FOX Rental again!

I originally ordered 2 tickets online. This was fine. The issues began when I called Expedia asking a very specific question, "Is there another seat available on the plane I could purchase?" The support staff on the other end clearly did not understand me and I had to repeat myself about half a dozen times; finally, I was told that, yes, there is another ticket on the plane. Great, so I purchased the ticket over the phone. Fast forward 2 weeks and I had to call them once more to alter my booking. I found out that the extra ticket was purchased for an entirely different flight! The person on the phone said he would look into it, put me on hold, and our call dropped. I received no callback.

We booked our flight and hotel reservations 4 months in advance. We got to the airport in Dallas we were not told of any changes on Interjet. We stopped in Mexico City. No changes were mentioned.When we were to leave Mexico City no notification was given to us that they had moved our flight four hours before the departure time. Expedia does not tell you your notifications and they’re very difficult to communicate with. Interjet says Expedia has the notifications and needs to forward them. Of course Expedia says it’s the airline's fault. Expedia’s phone center is out of the Philippines - they are not well trained and put you on hold forever. I’m out $300 because I had to buy a flight on another airline. I’ll never use Expedia again! Be forewarned!!!

Visited the Econo Lodge Inn & Suites in January to rent rooms for business and meeting. The place was a dump. The lobby and chairs was so nasty, you would be afraid to sit on them. Website is misleading.

I booked a return trip to Mexico City via Vancouver with Expedia. The Canadian portions were on WestJet and the Mexican ones on Aeromexico. Next time I would booked directly with an airline. Live and learn. After paying and receiving a confirmation from Expedia, they called to tell me the return flight home from Vancouver was not available. I agreed to another flight and Expedia reissued the e-ticket and said the flights were confirmed. I arrived at the airport to start my trip 3 hours early and WestJet could not check me in. Apparently Expedia changed the itinerary but did not change the e-ticket. That meant we could not get boarding passes - even for the first leg of our flight!

I booked the Hilton hotel at the Toronto airport for one night's stay. Unfortunately, I had to cancel. I cancelled the booking, but then my computer got a virus and ate all the emails. I had no proof of cancelling but I know I did. They will not refund me my money. Never use Expedia or stay at Hiltons.

The worst experience ever. The guy cancelled my flight and said it was fine because nothing has been credited on my card. I said that I've received a notification from my bank saying that 600 Euros have been credited on my card, the guy just answered "No it's not true, just send a copy of your bank to us and we'll give the money back". I've been e-mailing and since then they're saying I'm reaching the wrong customer service, that I should call in France and start all over again. ARE YOU FREAKING SERIOUS EXPEDIA?

I booked a flight to India through Expedia and when I was returning back I wasn't allowed to board in because I was having 2 stays in Europe and they said I need transit visa. I called Expedia, they cancelled my flight and asked me to pay $2500 for flight change, like seriously. When I looked online same flight was for $1150. It's a garbage site, never shop through them. Made me to sit 12 hours at the India airport and then had to pay for another ticket. Expedia didn't listen to my problem at all, they kept on hanging the phone. Such a horrible experience.

Booked a flight through Expedia with an upgrade - upgrade was only on the shortest leg of my flight. When I tried to remedy they told me it was my fault using a magic “tool” they had that could see exactly what I saw and did the day I booked my flight (over a month prior). Couldn’t help me from there but assured me they wouldn’t cancel my current flight that I already paid for. Horrible Horrible Horrible. Of course your tool said I was at fault... why wouldn’t it?

Expedia works when everything works - but if there is an issue, then good luck. I got screwed last year, but I didn't learn my lesson then. This time my daughter's flight got cancelled due to weather, but when I called Expedia, instead of addressing the issue immediately, they put me on hold and the hold was on for 90 minutes. I am not joking. We purchased insurance, but it looks like when if the outbound is cancelled by the airline, Expedia will not change the inbound without a fee or return full credit - so the insurance is also useless. If you are 100% sure everything is going to go fine, then go with Expedia, otherwise please find an alternate.

Expedia really screwed up my stay in this hotel and ruining my whole stay. Their hotel staff double the agony. Expedia customer service had book me for wrong days and changing the reservation took an hour plus half standing and talking to Expedia on phone back and forth for the screw up. Expedia should send me my money back, coupons or free next time different hotel stay for this agony. Also without asking used my points to corrected the stay with Best Western Hotel on 4191 try 1 Princeton Junction, NJ. I have a scar on this issue with Expedia. OMG terrible support and not nearly an American standards as far as their customer service. Very poor and I will not recommend anyone to book this hotel with Expedia any more. Enough for me with this worst days of staying there. I finally decided to stay with my friend for the second day and just arrived to checked out.

Travel insurance is not withheld - We knew we had a high likelihood we would need to cancel or change our plans, so bought the travel insurance. We are now having to change plans and they will not allow us to cancel our trip with the Travel insurance. So we are losing out on the cost of the hotel. In the future we will use other sites that truly honor their Travel insurance.

I booked a car rental through Expedia online for Amman, Jordan for 12/25-29 2017. Expedia used U-Save Rental. Landed at 10:00 pm - they gave me a car with gas below the reserve level & never told me about it. My family (4 of us, self, wife, teenage daughter and son) were stuck in the middle of nowhere in a unfamilar country with no gas. When we called the rental agent - he said: "oh yes you need to put gas - I forgot". Real lucky for us we were able to roll in neutral gear and found a gas station where we had to push the car to the pump aided by the pump attendant.

Purchased a vacation package to China 3 months in advance and paid for the travel insurance but when we called to try to cancel our trip we were told we never purchased the insurance so our trip could not be canceled. The itinerary they sent does not match the amount that was taken from our bank account which DOES INCLUDE the travel insurance but according to Expedia they have no record of the purchase.

I had $895 credit with Expedia. I wanted to use the credit to buy a return ticket. I was on the phone for 55 minutes to find out the following; $99 charge for changing flights - when the flights had been canceled! Difference in price was quoted as $734.81 on top of the $895 credit I had. I looked at the Expedia website and they had the same flights for $753.12! i.e. a total of more than $1730 for flights they were advertising for $753.12. How is this possible! I asked to speak to their supervisor and they refused. I have emailed them over 12 times now asking for assistance with this. They ring late at night even though I ask them to call am. They are not interested in resolving this. They only want to make money. Do not use them. You will be ripped off! This company is a ripoff and not to be trusted or used! You will regret it.

No longer using this site. Their outsourced customer service is horrible. Better to contact the hotel yourself and the airline. Once you book on Expedia, you are screwed, any changes require full cancellation then rebooking. I've had it.

I booked what I thought was a great deal through the site for my vacation 4 months away. The booking stated 1 night deposit to hold. Upon checkout I verified this several times. When I paid and checked my bank THEY TOOK THE ENTIRE RATE. When I called they told me to contact the hotel. The hotel tells me to contact customer service through Choice Hotels. I call customer service and they state to contact Expedia. Expedia confirmed its to be 1 night rate only. I get nothing but a run around going back and forth between this lying company and the hotel getting nowhere.

Spent a couple of days looking for "deals" for a Las Vegas trip for my small business. I finally end up on Expedia's page. I'm not even sure how I got there. I find flights and a hotel that works for me at a good price. I choose the room type I want and the flights. End up with one flight from Spirit and one from United. I click for restrictions and see that Spirit charges for carry on luggage and that I am only allowed a small personal item. No problem. I'll travel light. United also charges but I have a United card, so the bag will be free (or so I think).

They charged my card for a rental car I didn't pick up. When I contacted them, after being on the phone for 45 minutes while they contacted the rental car company to verify. OF course they found out that I didn't pick up the car and promised a full refund. The refund never came. So I called them AGAIN. Again on the phone for 45 minutes again while they contacted the rental car company. Again a promised refund... again nothing. AGAIN I called and again was put on hold for 45 minutes. When I asked to speak to a supervisor, I WAS PUT ON HOLD AGAIN FOR 45 minutes! STILL NO REFUND. Expedia is not worth the 5 dollar savings for travel. They have no problem pulling the money out but never refund!

VERY DISAPPOINTED that Expedia was UNWILLING to accommodate a change of dates on our London trip to accommodate my mother-in-law's chemo treatment who is traveling with us. EVERY OTHER VENDOR (Delta, Princess Cruise Lines, and the tours) have worked with us and actually the cruise ended up cheaper except EXPEDIA and the Park PLAZA Hotel at Westminster. I will never use Expedia again!

I booked a flight from Memphis, TN to Charlotte, NC and I clicked on a direct flight. I paid and then it gave me the confirmation, it had a flight to Atlanta, GA and to Charlotte that got in at 11:30pm. I called 3 or 4 times and got the runaround. I called back the next day and someone named Mike said that since I called within 24 hours I could cancel the flight and get a full refund. When I got my confirmation email, they held $104.00 back. I called and was told that this was SOP!! This company does not know what is going on and they do not care about customers. I will never do business with them again!! If you do, look out!!

I booked a room for 3-3-18 to Lumiere Casino and Hotel in St Louis, MO on Expedia's site. When I arrived at the hotel, I gave the person at the front desk my itinerary, they could not find my reservation which I booked more than 30 days prior to my planned stay. I contacted Expedia by phone with the itinerary number I had and they informed me that I had booked a room at the Casino Queen in East St Louis, Illinois. I ended up having to stay in the Casino Queen because all other hotels in the area were fully booked. After many conversations with customer service agents that I could hardly understand, I finally gave up trying to get my money back, very disappointed and angry with Expedia's lack of customer service.

I booked a hotel for one night and immediately after booking my plans changed and I instantly called. The operator in the Philippines said they will talk to the hotel and will write me about the outcome. I have heard nothing in the affirmative or the negative. Customer service takes so much time and is terrible. They don't care about their customers. Nobody has any authority to do anything. I tried to cancel within the hour at 3:30 PM EST, check-in time is at 6:00 PM EST. I am out $150. I will NEVER book Expedia again. We have to vote on this company without dollars. After being a loyal customer from whenever they started, Goodbye Expedia! You can keep my money but if you continue to act without regard to your customers and not follow up with your promises, your reputation will be mud.

Used Expedia to book hotel rooms on the way to and from a visit to family. First reservation made for one night I got charged by Expedia and also charged by the hotel. Expedia says they spoke with the hotel and the hotel had a glitch and will refund my money. On the return trip my requested date got screwed up and was for a week out. Expedia called the hotel and, in front of me, the hotel staff said they would not charge for the change. Official rules did say not refundable. Expedia staff said something about a $15 charge from Expedia for the change.

We 1st had an issue with an incorrect name on the ticket, Expedia tried blaming it on the airline and tried telling us we have to go through them, then said there's nothing we can do, we had to pay 450.00 to correct. The airline was adamant that we had to go through Expedia. Finally 3 wks later the mess was figured out and corrected. We then called to confirm our shuttle with the resort, were told we had to go through Expedia. Expedia called to book, said it was booked, gave a confirmation number.

Booked a hotel/flight for 2 to travel overseas. Two days after my booking I received an email from Expedia stating that they can't confirm my flight and to contact them. After getting on the phone with an agent I am told that the airline is fully booked and won't accept my flight reservation. However, I can pay additional $400 to get on a different flight (as if) or they can give me a refund I can rebook myself (the price went up significantly in the last two days so no) or I can get on a flight where it will take me 24 hours to reach my destination and I would have to sleep at the airport an entire night to return to Los Angeles (the destination is 8 hours away from me).

I booked SuperShuttle in Houston thru Expedia for a January trip. When I arrived at the airport they did not show up. I called Expedia and they said the cancellation policy period was passed. DUH! I didn't know they weren't going to show up. That was on 1/12/2018. I then disputed the charge on my credit card. Today I find out that the charge was reapplied. Was on the phone with Expedia again today for almost an hour. She said I needed to go direct to SuperShuttle for a refund. They don't answer their phone and it needs to be done online. I asked the supervisor at Expedia to call them and get it resolved as they are partners in business. She said she couldn't. I asked for her manager and she said she was at the top. Poor customer service!!

We purchased a package for 3 people from Lisbon to Barcelona. All was fine on the way to there. However, when it was time to come back, we couldn't check in to our flight. Call the airline and they said the flight had already left. The return was on 12/28. We had to buy a much more expensive one-way ticket for the same day to get back to Lisbon. Expedia never responded to our emails. Expedia declined to refund our money. This was only a continuation to the fact that they made a mistake with one of our tickets to Lisbon and we had to pay $50 for a name change. I used Expedia many times in the past. I will no longer use them again. SAVE YOUR MONEY!

I happen to book a reservation, but when I submit it, it was for a different date than the one I choose. Also I tried to cancel it, and they been really given me a hard way to go. That's after getting a cancellation number and account number for Red Roof. They still act like they could not put my money back on to my account. That's after I had them on the phone with the representative at Red Roof. It's been a power outage in the area. After explaining all of that and having the representative from Red Roof speak with them over the phone it is still a big problem with refunding my money back. On top of the area having a power outage. It is not fair and it's not right. They should of known better, knowing that it has been bad weather in multiple places. They are a ripoff. If I could give them a negative rating I would, never again!

I miss my flight so they cancelled my tickets, all four of them -to my destination and back. Expedia will bend over backwards to figure out how to keep your money. It's a very dishonest company and please try another company other than this - you will be sorry. One star is being too kind and if I had my opportunity I'd punch that s.o.b. r in the ** nose. How dare you cancel my tickets and keep my money.

I recently tried to change a wrong name on a flight ticket. The first telephone operator told me I couldn’t and I should cancel the flight. On hearing this I contacted the airline who said I could do it but would need to go through Expedia. I telephoned Expedia and the second operator told me she would make the request and get back to me... I heard nothing. Called again and was told it would be escalated. Heard nothing... over 12 hours had passed. Called Expedia who advised me that it couldn’t be done and I would have to cancel. Explained again that airline had said I could. Was told it would be escalated. Received email at one midnight the night before I was due to fly requesting copy of passport. Passport sent and acknowledged. No further contact received.

Booked a trip including airfare, hotel and insurance but had to cancel due to hospital admission. Got refund of airfare but hotel was non-refundable and then decided to claim insurance for copay medical expenses. Followed Expedia insurance link (on electronic confirmation of purchase) and was directed to insurance company which stated process and copious documents required - these were done and submitted.

Following booking flights I was told I have additional discounts while booking hotels in the town I am visiting. This is not true. The same per night price is available across the website. The telephone customer service representative never spoke truth. Gave roundabout answers for the misleading promises. Finally promised to give $50 credit but then said it's not in her capacity. Supposedly transferred to another agent and kept on hold for more than 15mins. No one to take the call.

I made a reservation through Expedia.com, the very next day I canceled the reservation...more than 9 days in advance of the date I would have went to the hotel. Expedia then prompted me to a page with a confirmation of my cancellation so I went on with my life. The day after I would have traveled to New Orleans I got a survey from Expedia asking me to rate my stay. I then pulled up my account and noticed my reservation had never been cancelled. Long story short, after more than 3 hours on the phone with them over 2 different occasions, I was still charged the full amount for the reservation and they claim it was my fault.

My daughter is going through Leukemia and when we found out I had to cancel my flight the day before. I purchased the insurance and still didn’t get my funds back, even with paperwork including physician's diagnosis. Never again. Expedia has the worst Customer service.

I hate I have to give them 1 Star! After this years heart attack, defibrillator put in and approval from Doctor to fly with good heart care, my daughter and I decided to plan a mom & daughters vacation. We decided to take a short, inexpensive vacation. We got online as lots of time before we’re able to find good vacations at good rates. But this time with Expedia, only to regret this decision! But when we tried online to purchase the price went up during booking. So I called the agent asked regarding this issue. She assured me I would get the first cost and offered booking it for me, I told her we would just finish ourselves. She said to hurry it’s almost sold out and I needed to book with her.

The price of the hotel was reasonable, the location in New York City was absolutely the best! The staff at the hotel were friendly and helpful in navigating us around the city and explained how to find the nearest subway, pizza restaurant, bagel deli, etc. They also upgraded us to a suite when we arrived, which was so great!

I have look at the other site. Priceline, Kayak, Orbitz and a few others. The one I use in comment, I get the pops up and have to look at each one for the best price. It is not easy to look at. Have heard from others to try Hotel or Trivago. Expedia has always been there for us with any problems. Though, one time, they need to leave out the one star.

I booked a hotel on Expedia. Later I realized I was not credited any Expedia points (the only reason I book with Expedia, which I dislike to begin with). It turns out they had redirected me to Expedia.ca without alerting me, or my consent, and my booking was made there. I contacted customer support, they refused to credit me for the booking on either website - and then stopped responding to support requests. I strongly advise you avoid any dealings with Expedia.

I have canceled a flight and hotel reservations via website and application on my phone which processed the outbound and not the inbound flight. The protection purchased was for medical issues only. I had to call to have my flight canceled at that point. I spent two hours on the phone and still lost my funds. Their web application sucks and defeats the purpose. Why do I have to speak to someone in India who can’t even communicate effectively with me. Their communication and customers service is less to be desired... they have lost my business.

Expedia - account being hacked, I called and explained the situation, but was flatly denied a cancellation of flights, at a ridiculous cost of approx. USD 5300. We had to block the card, visit with the police and start a time-consuming procedure. Because of a number of stupid details, we were suggested that some corrupt people at the call center abuse their authorizations in order to enrich themselves. That could explain why so many consumers on the internet complain of not being heard: insiders don't want this pyramid to crumble.

Rental car office told me that the insurance coverage was insufficient so the rental car arrangements were incomplete, had to be redone and incurred extra cost as a result to correct the matter. Terrible!

After booking by mistake to that place I cancel within a minute and receive an email that confirm my cancellation without penalty, it was a lie and after 2 months I still did not receive my refund of 300$ and that is a lot of money, understand that I did cancel after 1 minute and receive confirmation of my cancellation but still Expedia kept the money pretending that they send me a refund and it's not true. They never produce any proof even after 10 emails asking for a proof of refund. They just stop answering me and never refund me, they keep the money. I never ever had a problem with hotels reservation in my life and Expedia has stole my money from me. The most despicable hotel management I have ever encountered in my life. Stay away it will be better for you, Expedia cannot be trust with your credit card. They just steal from their clients.

Very unhappy with Expedia customer services, I have used Expedia for many years and never needed to use customer services until now. I booked 2 flights via my gold membership which is registered in Australia and Expedia have charged me in USA $ which makes the flight much more expensive. When I approached customer services they would not take responsibility for the problem and passed me from pillar to post. I feel really let down with an organisation so big they should have a good customer services in place. Beware when you receive emails from Expedia as they send them from America instead of your own country which means the costing are totally unrealistic and end up costing a lot more when it's converted. Need I say I won't be booking with them anymore and will certainly not recommend them.

I don't normally fly but because of a death, I had to get to my destination in a hurry. By using Expedia I was able to get the flight I needed at a very reduced cost. Went very smooth.

What a waste of $$$. Paid for trip ins. $28 because I have a 92 yr old Dad with dementia. Had to cancel my plans, so called to get my ticket refunded. Sure, it will cost you $150!!! WTF is the ins. for? Oh and so I called JetBlue. Found out that they don't get paid unless and until I fly. And because I am not flying, guess who gets the $150? Not Jet Blue but Expedia. So I am out $178 because I believed their BS about buying ins. in case I couldn't use my tickets. Nice scam Expedia!!! I will never use you again...

The site is easy to use and offers plenty of options. The rewards program lets you earn free nights or reduced nights. The few times that I have had to cancel have not been problematic.

Expedia notoriously publish low rates at Hotels where there is ongoing construction, renovation or a remediation issue at the site; or, there may be an ongoing construction adjacent to the immediate area where it may be problematic to access or entry to the hotel. THEY NEVER INFORM THE CUSTOMER OR MEMBER. Thus, reason for rates being suspiciously low, in some cases. The other problem with Expedia is, during peak season, they always email you with "teaser rates." When you respond to their advertised low rates, they literally switch to a much higher rate than what their link advertises. So buyer beware with Expedia's "Bait-and-Switch" tactics, particularly during hotel "PEAK SEASON ONLY." Expedia is only useful during "off-peak" season. It's better to book directly with the hotel during peak season. But, remember to always do a little homework to find out why an advertised rate might be unusually low.

Expedia was not a place to go for savings on travel, I found that going to the actual airline had a better price and it was much easier to make your reservations at their website. I could make reservations for a car and hotel at a discounted price as well.

Booked a vacation for our family of 5 to Punta Cana. We went last year to a different resort and stayed in a family suite which was perfect. The room had 2 rooms. One with a King Bed and another with 2 Twin beds. When I called this year I told the agent that I had heard of the family suite at the Royalton and asked her if it had a King bed and 2 Twin beds and she said it did. It should go without being said that everyone should have a bed to sleep on. However, after I booked the room I found out that the family suites only have 1 bed and a sofa bed.

On January 27 we flew to Costa Rica for a family vacation (11 including 5 children). We had rented a van through Expedia at Payless. I had called Payless a few days in advance to confirm that our flight did not arrive until 9:30 pm. They adjusted our reservation and confirmed there would be no problem. When we arrived in San Jose we proceeded to the rental car desk. There was no one there. The other rental car agencies were all open and dealing with customers who had arrived on our flight from Toronto.

Had to wait for room and then it was out of hot water. Told us it would be back on in a few minutes. NOT. The place was dirty and the desk clerk was very rude.

I reserved a hotel by mistake. Expedia states that I have 24 hours for free cancellation. I tried to cancel an hour after the reservation was made to cancel with a full refund. It was a hotel stay with Downtown Clarion Hotel Anchorage for two days. After waiting two days from Expedia, they state that they will not refund my money. They said the Hotel’s policy is not to give a full refund. I am very upset. I’m a single mom and every bit of money I save is very important to us. There is no reason I should be ripped-off. The hotel will easily have someone rebook the same room on the same dates because it is the Iditarod. The Clarion Hotel is taking advantage of people like me and taking their hard earned money. And Expedia is lying about saying we have “24 hours to cancel for a full refund”. This is wrong. Please investigate how corrupt these companies are becoming. Please help us.

I am a volunteer U-14 girl's volleyball coach. I booked 12 tickets to this year's Nationals with Expedia (on WestJet). Then I was unable to secure a spot at the Nationals. I called to try to cancel my itinerary. WestJet informed me that they would cancel/refund my tickets but that since I went through Expedia, it was up to them. Expedia refused to refund and claimed that it was WestJet policy. It went back and forth like this for 2 weeks until I gave up. Pls note that everyone else on our team (and parents) that booked directly with WestJet was fully refunded.

I reserved 2 nights at Days Inn, 6 landings Dr, Harmarville, PA through Expedia.com. I paid $140.00 for 2 nights. My daughter and I checked in 2/13 at 7:30 pm. At 9:10 pm we were in bed, a bug crawled on her face and she started screaming. We got dressed, gathers our belongings and checked out at 9:20 pm same night. Hotel refused my refund. Expedia would only give me $88.20 in refund, told me I’d have to get the rest of the refund from the hotel, which has also told me it has to come from Expedia again. Expedia refused repeatedly to let me post my review on their website. I guess it’s because of the picture of the bug? Of course there is No one to speak to at Expedia as to what is wrong with the review. I posted relevant truthful information.

While this post about my experience will likely not help me - it may assist other travellers. Please note: EXPEDIA is not the only company behaving less than honest - I also booked with AGODA, BOOKING.com, OneTravel - reservations made with these companies are described below. As you can see I booked several segments of my holiday through Expedia, and only chose another option when you couldn't provide what I needed. This makes what happened even more disappointing. I did not know just how much I overpaid for the room at the Privilege Hotel, until after I checked in and saw mostly young people and even a backpacker staying here. Then I checked and learned that I overpaid by 20% - this is just WRONG.

I used to trust Expedia as a reliable honest broker. Never more. I made a reservation for $1340 from my tablet. The next day I printed my itinerary and I noticed that I was billed $1705 for this reservation. Checking the price for this flight on the web again I still saw again $1340. I called the customer care asking how this had happened. They could not explain, just stated that sometimes the prices change. Fortunately, this was within 24 hours cancellation period so I canceled it. In email they stated that it may takes 2 billing cycles to post the refund on my bank statement.

My wife usually makes all travel arrangements thru Expedia. And I am her husband Jesse that's commenting on our Xmas trip to the BELLAGIO Casino/hotel and here are some of my personal comments. The rooms have no ADA accommodation i.e. lavatories are kitchen heights making it difficult to reach, nor do that have grab bars in the showers. The floors are beautiful but extremely dangerous for older people like myself being 79 years old. Bellagio is the most extravagant high prices on everything i.e. Coke's $8.00, croissant $8.00. And the room amenities are tagged with sensors so that if you just pick up say a bag of chips they tag you for it at $10-14 a pop. We had no car & yet they were charging us storage fees... Ridiculous... I guess we had a wonderful time with the exception of its extremely high price which I don't know that we go back.

I booked a Hertz car rental via Expedia in the fall of 2017 for February 1st, 2018. The day before my trip, Hertz called me directly stating they were out of cars, and there wouldn't be one for me. I called Expedia to see if they could assist. After 3 hours of being on the phone, I finally spoke with a supervisor named Raya. Raya eventually called Hertz, but spoke with their main line (not the actual location) the Hertz agent kept "guaranteeing" there would be a car for me. Raya stated that if I got to Tucson and there wasn't a car for me, that they would book through Budget rental car for me. I would need to put it on my own card, but once I got the receipt I could email it to Expedia and they would reimburse me the difference.

Absolutely the worst customer service I have ever had the displeasure of receiving. Was not informed of travel limitations in advance. On hold with customer service for over 2 hours. I will NEVER book with Expedia again. I spoke with Jen #**. I spoke with Dez ** case #**. It took 30 minutes to talk with someone who even understood English well. NO MORE EXPEDIA.

Hidden fees charged by vendors that Expedia knows about but they don't warn their customers about. Hertz Rental Car will add a $4.95 daily "administrative fee" at the JFK location, and possibly other locations, because their cars come equipped with a toll pass device. The daily fee begins after the first time the car is driven through a toll where it registers and thereafter is not based on actual toll charges. In addition I was also charged an additional fee of $18.25 of toll fees where I guess it didn't register.

I recently purchased plane tickets and a car rental through Expedia totaling $600 and some change. All was good and well until I checked my bank account and saw there was an extra $640 missing from my bank. Apparently Expedia charged me double to verify my card, claiming I'd get it back in 7-10 business days. It's currently day 7 and I've yet to get it. While I'm glad I apparently WILL be getting the $640 back, I was not informed about the extra charge beforehand and wouldn't have been had I not called. My problem is, what if I didn't have the extra money in my account? $640 is a lot to give away. I understand the need to verify the card, but not by doubling the price of my ticket.

Just had one of the most frustrating experiences of my life. I tried to book a travel package deal (air and hotel) through Expedia.com. Two hours ago I booked it and was told the booking was complete and to expect a confirmation email shortly. I thought an hour and a half was fair and when I didn’t see one I logged back in to find that there were two identical trips book with different booking numbers. I sent an email and got one back stating that they forgot to send me a confirmation email confirming my identity but they would complete everything if I clicked “Book Now”. I did and a message popped up saying they were not able to complete my booking. The total I was quoted was $1094. I called the 1-800 number to God knows where and got a girl I could hardly understand.

I had an emergency situation arise and had to cancel one day of my stay. I had paid for the entire stay. We were in Chantilly VA and got a call from Mayo hospital and had to return for a surgical procedure. I called Expedia and requested a refund explained situation but they refused. They offered a credit, but I have been unable to access.

After being told on the phone an amenity was Included in the price I paid I was later informed that it was not in an email. For 3 weeks I have battled this small fee as it is no longer about the money, but the fact that their staff Is not properly trained and sell lies to you over the phone. Do your research on your own and do not use their guest services for anything.

My husband spent months finding the best WestJet direct passage for our one and only trip to Florida. A day before the trip my son who had his vaccinations for chicken pox came down with it and we were unable to fly for a week. Expedia didn't honor the original deal we had with WestJet and asked for us to pay an extra $2 000 to make up with the difference in flight cost. My husband refused to pay the price and canceled our flight, after we do several early flights and hoping our son can fly we will be getting up in the early morning for our dream trip to Florida. Shame on you WestJet and Expedia.

Just use these sites for airline ticket prices. After using this site, and getting prices, I found cheaper fares (by a few $$) at the lowest price airline website.

My husband and I booked a vacation through Expedia weeks ago. We called the hotel today and they didn’t have our reservation. We checked our card and the money was processed on the day we booked it. Feels like we got scammed.

The site gave me a price and then changed my price in the middle of me booking without notice. I tried it over and over on different devices and it continued to happen. Called customer care and they were no help at all. They basically told me they wouldn't help me because I didn't book. They didn't do anything about it. If I wouldn't have noticed before I completed my booking I would've paid over $1,000 more than the advertised price. I provided them with screenshots of the process and they still did not honor the advertised price. Hours after the incident the price was still being advertised and the same thing was happening. I will never book with Expedia or any site associated with them as they do not care unless they have your money! I will be seeking legal guidance and I will make sure everyone find out about how deceitful this company is.

Never ever again am I going to use Expedia. Airline changed flight in a layover and said I needed to talk to Expedia about it. Change in layover meant a 3 hour wait turned into a 16 hour wait. Expedia refused any accommodations for the night, and said that another direct flight was full, regardless of eco/premium/business class. When I arrived to airline counter and found seats were available (11 seats), they refused to pay the $50 difference between the flights.

I don't see that it did me any good to buy through Expedia. I won't be using them in the future.

I recently (January 20, 2018) used Expedia to book a flight from SWF to MCO with Jet Blue. I was supposed to fly out on January 19th, but something came up, so I called them on December 31, 2017 to change my flight. I paid them the change fee but they never changed my flight with Jet Blue. When I arrived at the airport for my departure, Jet Blue had no departure flight for me, as it was still showing at the day prior. I immediately called Expedia and was put on hold. I stressed the urgency of the request that they correct their error but was continuously put on hold. I subsequently missed my flight and spend a total of THREE HOURS on the phone with them. I cannot generate the words to describe these conversations.

I found it easy to book the flight and hotel. We had issues at the hotel and they were a great go between. I would highly recommend using Expedia for travel bookings.

I had so much trouble canceling my Expedia reservation. I had to call another country where I could barely hear the woman trying to help me. It was like a party in the call center, she was even talking to other people. Another time I had to call regarding the same cancelation there were children in the background. My frustration started to turn into anger so I dared to call again and ask for a supervisor. Needless to say because of language barriers & a lack of knowledge I was not able to feel valued as a customer and my needs were not met.

Tried to book a hotel and picked the wrong date. Our mistake completely but realizing our mistake tried to change but told, "Too bad we'll take your money for the wrong night" which we are nowhere close to stay in hotel and take our money for the right night as well. They just take your money and don't care about you. Will never use them again. Horrible customer service.

With Expedia, be prepared for changes at the airport and when you reach your destination. The airplanes favor passengers who book with them first, seating included. Your hotel room will not be what was requested. You may need to upgrade or take what you get.

When I made my flight reservations it said that I could cancel my reservations within 24 hours, it just so happens that their website was down the entire day after I made my reservations. They did not find the cheapest flight but I did through another website. I tried several times to access my flight to cancel it but had no luck due to it being down. Very convenient on their part. I will never use them again and advise you do the same.

I have, several times, had to change plans and so far I have not been disappointed in their service. Whether over the internet or via phone they have always been helpful.

Went to Expedia website to book a hotel for 10th-11th of month at decent price. Clicked book and checked confirmation email only to find the date *I* booked was 1st-2nd?!? Um... NO (not even same day of week so just HOW)!?! Called and of course got hit with extra $18.42 in fees for changing it back to the day I really booked/needed.

Very helpful customer service. Very fast answers. Easy work with customer representative and clear instructions. I used them all the time. No problem. Always great service and price.

I will NEVER use Expedia again. In August 2017 I was considering a trip to Park City Utah at this time of year (Feb 2018). I looked at several places and "reserved" one place. I did not put in my credit card information so assumed the booking was not confirmed. The hotel was sent my information with my credit card information and though I did not make this trip I find over $1000 is being deducted from my debit card account. I have no way to prove I did not submit my credit card information and Expedia is claiming I provided it. I am now out over $1000 for a trip I did not take. Customer service at Expedia was very rude and told me I need to speak to the hotel in Park City. The hotel in Park City says I should speak to Expedia.