Expedia Reviews

When coming to a booked room, the room was not accessible and the landlord not available. When contacting Expedia, I was told to pay again for a new room elsewhere, and promised an SMS with the address of the new room. The SMS never came, and neither did the reimbursements for the 2 rooms successively booked and not made available. My complaints were not even responded to. I wonder how such scam can take place, and how can Expedia spend money on advertising whilst behaving like low-ranking mafiosi.

Horrible, horrible, horrible company. After a death in the family, we decided on a much needed relaxing vacation in St. Helena, California and booked it through Expedia, with Travel insurance. But with circumstances beyond our control, we were forced to cancel our trip one month prior to our flight. When I contacted Expedia, they informed me that I would receive a voucher for a future trip, booked within one year. I stated to them that the contract from the purchased insurance, stated that I would be reimbursed by the same means as the original purchase. Also the hotel that I booked through Expedia, AUBERGE DU SOLEIL charged my credit & debit cards just shy of $15,000 after the cancelation, and were very defensive and rude about the brain fat on the part of Auberge Du Soleil. What a nightmare. Thank you for nothing Expedia, I hope all of your vacations are enjoyable as mine.

They put me in a hotel in south Florida where the AC did not work and the room smelled like vomit. I tried to talk to the front desk and they said I didn't pay them I paid Expedia and call them. When I reached out to Expedia they pretended to care but then said too bad call the hotel. You would think that they would care about my awful experience, but they did not. I will never book with them again.

Tried to book a flight for a seminar. I thought I was choosing one set of flights, but by next online page it reveals another set. I attempted to fix immediately with their “You’re in luck” link to change flight for free within 24 hrs. However when I click, the next page said “sorry this flight can’t be changed”. I called directly twice to make a change, however operator on the other line would not adjust nor cancel the flights. My money! Refused to give me what I want to spend my money on, so I insisted with two phone calls to cancel. They refused twice. Fortunately, my credit card company is helping me with this dispute. I refuse to pay for something I neither want or need. Tricky website and unethical business practices.

I purchased a round trip ticket to Nashville back in May. I was cautious about not wanting to get bumped off, so I upgraded my ticket when I booked through Expedia. I upgraded with Expedia to be able to select my seating. When I checked in online with United, I realized that Expedia never upgraded me. I contacted them the week before and it took them the week to respond. By then I had already got on the flight and was in Nashville. When I asked them to refund me, they said because the date of the flight was over already, they could not do anything. In short, Expedia gave me a cheaper ticket, because the more expensive one was unavailable for United. They pocketed the difference, and in the end offered me the option to deactivate my account when I said I would never do business with Expedia again. I will never use Expedia again.

I booked a flight a couple months before the actual departure date and of course, the airline I was booked on cancelled the departure flight. I was never alerted about the flight change via Expedia and had to make the call in myself to figure out what flight I was being changed to (I found out about the flight change because we are going in a large group and someone else got the notification about our flight cancelation). Either way I called in and was told I was booked from a direct flight of less than three hours, to a connection flight that would take 7+ hours and get me in over 9 hours after when I was previously scheduled to arrive. While on the phone with a travel agent, I asked what my options were as I have never been in this situation before. She advised me that I could either accept the change, make another change with the same airline, or cancel the flight.

So I came to the wrong airport and missed the flight. Which is my fault, and I always take the blame. But when my assistant checked the details she realized we never got the right confirmation Email and never got the text message that I asked to get from Expedia. So because I had few flights going on there was some confusion.

I booked a flight with Iceland Air through Expedia expecting them to act as a travel agency. My flight got cancelled and Iceland Air told me to contact Expedia because, obviously, I booked through them and the contract is between me and Expedia. After 2 weeks of "trying to reach Iceland Air" I don't hear back from Expedia on any updates.

Last time I am using Expedia. I was a huge fan until 2 recent incidents. After my booking in business class, and getting a confirmation, I went to Air France website and realized that I was booked in premium economy, it took numerous calls to Expedia to finally admit their error. Just recently, regarding a name addition on my ticket (to add my maiden name), I was told by someone in their corporate headquarter, that they would take care of it and that Delta allows it. I wish I recorded the conversation, because they are denying what they said.

DO NOT, I repeat DO NOT use this. They have the worst customer service I have ever encountered and I wish there was a way to give them negative 'stars'. I requested a change in dates and in spite of the hotel agreeing and sending me an email to that effect (which I forwarded to Expedia), all I got was automated responses informing me that they were 'trying to contact the property'. I made phone calls to Expedia, write several emails but just received these meaningless replies. Anything is better than Expedia - seriously DO NOT use them.

My wife and I booked a trip through Expedia.com in June 2019. At check-in, on the return leg of our June 2019 trip my wife and I were shocked to learn that NO carry-ons were allowed without a charge. We were forced to pay an extra $70 to board the aircraft. When we arrived home I wrote the following letter to Expedia. "My wife and I traveled this week with a Expedia booking. In the return leg of our trip, United Flight UA6076 from DFW to IDA, June 4, we were met with a shock at check-in, where we learned for the first time that NO carry-ons were allowed. We were forced to pay an extra $70 to board the aircraft. Our family has traveled the world over the last 25 years. Never have we been charged for carry-ons. This policy alone is outrageous, but the fact that the cost was hidden until check-in is over and above, unethical.

Naturally, we complained to the United senior staff at the airport. Their response, “Did you book through Expedia?” I said, yes. He then informed me that he receives frequent complaints such as mine, and that, had I booked through United, I would have seen a clear pop-up at the flight booking page indicating this extra cost. But, he added, Expedia buries this point in the body of text on their website.

To this day, Expedia has never responded to my complaint, despite several follow up emails. My family has booked through Expedia countless times over the years. I admonish you to do right by us and reimburse us for this cost, and also to make the appropriate changes to your website so that no future patrons have to go through this. We would like to continue using Expedia, but cannot emotionally or financially afford to go through this again. Thank you for your consideration." This is inexcusable treatment of customers. Our family will booking all future travel directly with those companies providing the service, and highly recommend that others do as well.

I booked a flight with Expedia from Singapore to London but because of Visa I could not catch up the onward flight. I called up Expedia, told them about that, after 2 days asked them for refund. They said they can't for return flight so I said ok leave as it is. Then I book another flight, reached London thinking my return flight is already there. In Expedia dashboard the flight was shown and the agent also never mentioned anything nor we received any email. I reached London airport to find out as per airline policy the flight is canceled and I was not informed.

I had an issue with an on line booking and called the general customer service number requesting an automatic call back. Within a matter of a minute I had received a call back. Mohammed (located in Cairo Egypt) addressed my issue immediately, called the hotel I had booked, and resolved my issue in a professional and timely manner. He was wonderful and I only wish that all customer service agents would be as great at their job as he is. Thank you again Mohammed, and thank you Expedia.

I booked a round trip flight ticket with Expedia.com. The airline changed the departure time 15 mins earlier. My reservation got messed up: ticket showed one way trip, the return date was no longer there. I contacted them and talk to 2 scheduled change agents. It went nowhere. 2 hours on the phone. I called in the third time and demanded to speak to a manager when I see the ticket status changed from ticketed to on hold. Another 45 mins gone by and the manager promised me that everything would be normal in an hour. I am still waiting... crossing my fingers that they do not mess up my reservation. From my experience, book with the airline directly instead of through Expedia.

This is a SCAM company. STAY AWAY!!! In my third call, and after 1/2 hour waiting for the agent to call back to the Econo Lodge Hotel in Quebec, she transferred me to the Expedia Supervisor, who told me: "Hey! I apologize for the inconveniences, I understand your frustration, etc." And he basically told me that they will not refund me because I stayed in the hotel!!! I reminded him that after several attempts dealing with the receptionist (first complaint started before mid-night) I had to leave at 2 AM and lodge somewhere else, but the guy didn't want to hear reasons, even that I submitted them the invoice for the same night in another hotel. So, I told him that I was recording our conversation and that I would use it as evidence on a Small Claim that I will initiate in Court of Québec, to recover my booking money plus moral and financial damages, up to $15K. He became uneasy.

If I could give Expedia negative stars I would. The worst experience ever. Their customer service is horrible and extremely rude. I recommend not using this site to book your vacation and not purchase any protection because it is a waste of money. I booked a vacation to Cabo. I couldn’t do an early flight check in online then our flight was delayed 5 times when we got to the hotel they couldn’t find our reservation.

I scheduled a hotel for 2 nights in Niagara Falls. Called the hotel a week before we were supposed to go and canceled the reservation. A week later when we were supposed to go I have a pending transaction from the hotel. I called and was told that because I didn't call Expedia there was nothing they could do. Thanks for taking 150 dollars for nothing. Worst company I have ever dealt with. If I could give negative stars I would.

I tried several times to book flights from their website and all to no avail. I won't waste any more of my time on this nonsense. I booked with the airline directly; it cost a bit more but was certainly worth it.

I booked 4 rooms for the Hampton Inn and Suites Mahwah NJ. I was very specific in asking for a double room with the pull out couch. The young man who assisted me said I would get this style room. When we go there we had the 2 rooms with, 2 double beds. The were no pull out couches. Expedia tried to lie and say I did not have this guarantee, finally I got a guy who said "oh yeah I see the request and promise in the notes." They tried to deny me, I then waited 3 hrs before I spoke to someone who could take care of me. I will only go through the hotel directly. I will not ever use these "second hand" folks again.

First, when you book through Expedia, you have to realize the itinerary they give you is just an estimate and not a confirmed price. Their itinerary says it is the price you'll pay, but that is not always true. Itinerary says: "The total price includes all mandatory taxes and fees." When problems arise, their customer support says: "The price that Expedia quoted to you is just an estimated base price, other fees and taxes are not included." They are completely contradicting what they say in their itinerary. You should also know, when problems arise with the quoted pricing, Expedia will not stand behind their quote. I have 6 emails from Expedia responding to my issue. Each message is one meaningless excuse after another refusing to address the pricing issue.

I purchased travel insurance through Expedia, they keep telling me they will send the check for my loss... United lost a large luggage 6 weeks ago and thanks God, so I thought it was insuranced, I have lost 10 hours on the phone, 5 online and haven't been paid for my loss! I am sick and tired of their BS, pay me for my loss!!! I spoke with Expedia and the phone teller was unhelpful, condescending and just plain rude. I am done! Pay me NOW!

Keep in mind that after 24 hours of booking with Expedia, their customer service is virtually useless. I had an issue with a flight that I booked for my mother, where ALL the passenger information entered was for her (date of birth, phone number, address, last name, even payment information belonged to her) EXCEPT for the first name, which I mistakenly entered as my own. It was a 5 letter mistake. Expedia completely refused to help me and said it was an issue to take up with the airlines. Both airlines for the round trip reassured me that only Expedia could help with an issue like that, or even better, they could’ve helped issue my mother a new ticket under her name. They refused to do any of it, and refused to see me and my mother’s IDs to verify correct names and dates of birth. They said that the consequence was mine and that I need to learn to be more careful.

We have used Expedia for years and have been satisfied until this last trip. The cruise was cancelled. Connections to get us home from the cruise, overnight stay in a hotel because of the departure date of the cruise and mishandling the entire trip. If no problems things go OK but we had a huge issue. We have never had this kind of a problem with a very expensive trip. We cannot cancel any of the reservations for refunds for hotel and airline tickets. We buy trip insurance through Expedia and it is totally worthless, no resolution if you have a problem. Expedia washes their hands of the issues and tells you to call the insurance company. This trip was over $20,000 dollars and we are eating most of it... Princess has refunded some of the cruise but is holding the down payment. I will never use Expedia again and will book our future travel directly with airlines, hotels, rental cars, etc.

I booked a car rental through expedia.ca's website and received a price for $155USD. However, upon the return of my car rental, the rental company increased their fees to $386USD directly to me without honour the charges stated by Expedia. Their basis for the price increase was mandatory insurance coverage - which was clearly declined through my booking with Expedia and not needed, nor authorized. Expedia customer service informed me that there is nothing that they can do as their terms of agreement reflect that the rental companies could have additional fees not included in the price quoted by Expedia and that there is nothing they can... It cost me more than DOUBLE the price quoted by Expedia.

Booked flights few times with Expedia. As long as things went smoothly with the air carriers, things were ok. Once issues arise, no real support from Expedia: seat selection appear during purchase as available, small print say "per air carrier availability". When tried to select seat two days later, out of 5 flight, only one was available... of course too late to get refund. Communicated with Expedia customer service - can't help. A flight was delayed by 5 hours, Expedia didn't inform me when all other passengers were informed and had to spend the time in the airport instead the hotel like the others. Bottom line, bad agency when things go wrong.

On 2/1/19 I obtained 2 plane tickets from Newark Airport to San Antonio for departure 3/6/19 and returned 3/12/19. Unfortunately due to a family emergency we had to change our flights to 3/6/19 to 3/9/19. Expedia accommodated us and said the first fare would be refunded. Well it's now almost 6 months later and many phone calls. They are refusing to refund the fare for the first flights. Very unprofessional, very dishonest, and I would not recommend Expedia to anyone for any travel needs. I'm sure I am not the first one nor the only one they have done this to. One disgruntled customer can ruin your day, enough disgruntled customers can ruin your business.

Didn’t have kosher meal on 15 hour flight. Then after 3rd flight 30 hours I try to check-in to hotel. They see Israel passport and want to charge me extra 150 euro after I paid 1,500$ for 26 day package and Expedia offered 30$ credit and wouldn’t refund my money after spending 40$ on long distance calls.

Please NEVER use Expedia for your airline ticketing. Firstly, you will always pay more for the perceived benefit of having a travel agency assisting you, ALWAYS book with the airline directly. Second, customer service is non existent, if you need assistance you WILL BE sent to a call center in India. Third, you leave having a guaranteed seat to chance. Lastly, if you need a refund on a flight cancellation, best of luck!!!! My refund was supposedly processed with a fee (fine), and told 8 weeks for refund to process (robbery, but fine as long as it processes)....has been 12 weeks with no $$$$ no replies for status update. Save yourself potential problems and theft, DO NOT USE EXPEDIA!!!! Book direct with the airline ALWAYS!!!!

During a cross country road trip we used Expedia to book a hotel room for our family of 6 for a night. Once arriving at the hotel around midnight (with crying babies and kids) we found out that Expedia listed a room that was not available. The hotel try to accommodate but only had a room with one bed so we ended up having to sleep three to a bed with kids on the floor. To top things off this is the second time in less than a year that we used Expedia to book a hotel room that was not actually available. When we called Expedia to get a refund they only offered a $50 credit?? Safe to say we will NOT be using Expedia in the future.

I had a horrible experience with Expedia.com. I booked a hotel with a specific date, but Expedia booked a different date without telling me the specific date is not available. I got a confirmation number, and assumed it is the correct one. When my family with 3 children arrived at the hotel around 12 AM, hotel told me this difference. I was left in limbo and called Expedia for help without any assistance. I drove my family around town till 1:30 am to find one finally by myself without any choice. Really pisssssssed off. I will never use Expedia anymore and warn others to be careful with the date. Double check if it is the one you want. I think Expedia just want to sell more to make profit without considering the benefits of customers and common sense! I really feel guilty for mistreating my three young children this way, but Expedia has no excuse to deny its due responsibility!

I am writing about bad experience of our hotel company. We made bulk payment against their invoice including a credit note (U$108) against which we have adjusted the payment and released balance payment in 2017. Now they identified and shut our property due to want of old outstanding which we already paid.

Tried to book flights but the page said there was a payment problem. Checked my account and $5000 are gone. Called Expedia, they told me they haven't received anything. Wouldn't even hold the price for me until it's sorted out. Have spent 3 hours going back and forth with them and my bank. People on the phone were unapologetic and unsympathetic and offered no compensation for this significant inconvenience. Would pay more money not to deal with them.

I booked a $1,900 trip, airfare for 3, for my family. The airline cancelled the flight. Expedia notified me that I had options, which was to rebook at a higher cost with multiple stops, but I opted to receive the full refund which was through Aeromexico. However, I was told it would take up to 8 WEEKS to receive a refund. Multiple conversations with Expedia customer service and supervisors were unsuccessful attempts to receive an immediate refund. So Expedia/Aeromexico keeps my $1,900 for 8 weeks, and I will spend $3000 booking new tickets.

We booked with Expedia to go to Greece. Our flights were delayed, we were sitting in a plane for two hours and then we landed in London which is where my partner and I were supposed to have a connected flight... It got cancelled. The airline who is partner with Expedia had no compassion of the ordeal they were putting us through. The airline was only moved when I caught an anxiety attack and decided to give us voucher for food and hotel. We were expected by our love ones and reserved hotel on the 18th but we never arrived. Called Expedia customer service and lasted on the phone with them for 2 hrs with no resolution. We also got disconnected and no one had the decency to return my call. I will never again put myself or family through this...They ruined my family trip. Please spare your family memories and book with another vendor who protects and care for their customers.

Somehow Expedia hijacked the Marriott Vacations site as I called the 800 number listed on the site when I needed to speak with someone. I went through the entire booking with the Expedia agent and all was well. After the fact I considered insuring the trip and shortly thereafter I received an email to sign up for the waiver within 24 hours of booking. After several attempts at accepting the offer and receiving a “We are unable to complete your booking. Please try again later.” I finally called and was advised I had to agree to insurance when the trip was booked. I was never offered insurance when I booked the trip.

Booked a hotel online through Expedia with some difficulty due to multiple large groups in town at the same time. Arrived at hotel to find I had no reservation! Heatwave in Phoenix and I had no hotel!!! The hotel was GREAT (Hilton Garden Inn N. Phoenix)! Expedia was at fault and kept me on hold for nearly an hour. I just wanted Expedia to provide proof I would not be charged so I could make my own arrangement with the hotel. Expedia jerked me around, but did eventually send confirmation of cancellation w/o charge. Maybe not as bad an experience as others, but I will NOT be using Expedia again!

We booked our flights through Expedia with Cancellation Insurance added on for $70.00. It is a scam! You cannot cancel your flights - basically unless you are giving birth. Tried to change the flights. No luck there. Ended up cancelling with my Visa Avion card that has cancellation insurance booked into it that helped us out right away. Worst experience ever. Never again!

I recently made a booking to Bulgaria, I used a very known airline search engine, in that engine I specifically removed the Airports I did not want to travel from as it takes too long to travel there. I selected a specific flight, reason being I am traveling with another colleague. There was a link available saying click here to add an Expedia hotel, which I did. I searched for the hotel I wanted and added that, assuming that my previous search criteria and selections were still available. I progress to payment, and after payment I received confirmation of the hotel and the airline, however the airline was specifically the one which I deselected as I can't travel to that airport.

I booked a hotel on Expedia website that was $62.70 per night at the Warwick hotel. The total cost for 5 nights was $382.80 non-refundable. Three weeks later Expedia emails me to tell me the correct rate was $3025.79. They told they could not honor my booking at that rate. The next day I phoned expedia and they said they would honor 382.80 rate. Two days later Expedia cancelled my reservation and refunded me 382.80. This is bad experience with Expedia. That hot rate advertised on their Expedia website be it 50 or 70% off might be incorrect. I phone Expedia customer service and they said I would have to pay the correct price for their mistake. That is a bad experience, I will not go back to Expedia again...

Airline/hotel bundle was purchased for three people (1 adult, 2 minors). Upon checking out I was prompted by the site to "log in". After doing so, I was able to check out not realizing that the site had changed the name on the adult ticket. Fast forward 18 hrs before the flight, I get online to check in for our flight and see the error. Called Expedia immediately. 4.5 hrs later..on hold and speaking with representatives at Expedia call center and corporate office nothing was resolved. Was told by Corporate Rep that she could see where the error occurred and I did indeed try to complete the reservation twice in my name and reservation was changed after being prompted to "log in". But because I didn't check over the confirmation that was emailed to me after the reservation was complete, (received confirmation and immediately saved email) I was at fault.

We booked a flight on Expedia. We got to CPH airport and found out it was a seasonal flight and was not flying. We called Expedia. They said it was not their problem as we flew with a low cost airline and it was in the details. They called the airline and got us a refund however, we were at CPH airport with no flight to Austria. We had to book a flight at $1100 (the only ones available). Expedia said they would not cover the rebooking and could not help us. They said the airline should have contacted us direct to cancel the flight. We never received an email from the airline but we had received an email from Expedia 2 days prior saying everything was confirmed for our upcoming flight. It took an hour on the phone from one person to another (cost $21.00) to have them tell us there was nothing they could do. I will never use Expedia again and I feel they owe us the ticket price and the phone call cost.

I had my family vacation to Las Vegas and I booked a hotel through Expedia for 3 days. I booked a single itinerary. But what happened Expedia booked the itinerary with the hotel in 2 different bookings. Expedia showed me a hotel rate per night and did multiple booking internally. This made me difficult at the hotel. When I checked in to the hotel, the hotel representative informed me, "You have only booked for 1 day." Then I asked them to check again. They said, "You have another reservation which is the next day." The hotel provided me room for 1 night and asked me to check out the next day. And check in for the new room.

Long story short... A return flight from the Bahamas was cancelled and there was not another one out for 3 days. Traveling with 3 kids is difficult enough. One of the tickets we had was bought directly through Silver and they refunded the money for the 1 ticket on the spot. They told me I had to go through Expedia to get the refund on the tickets I bought through Expedia. I start the process once we get home and Expedia says they can't refund the tickets due to the airline... Which doesn't make sense since the airline refunded the one we bought through them. I lost a lot of money on this trip that I even paid more for the travel insurance on. I will NEVER book through Expedia again.

Two days ago, I was on Expedia to purchase 3 airline tickets. I chose the flights, put in all of the info they requested, then at the end, it said the booking could not be completed. I tried again, still no. I happened to check my balance on my debit card, not only had they put a "hold on the funds" , but also charged booking fee of $6.70 FIVE TIMES!!! I spent almost 3 hours on the phone that day trying to fix this, they told me I could have my funds available in 3 days. I said I DIDN'T RECEIVE THE TICKETS! So, since the funds are on hold, I cannot yet go elsewhere to purchase the tickets. Then, yesterday another 2+ hours on the phone, FINALLY being assured my funds would be available by the end of the day, but NO SUCH LUCK! Today, almost over, still nothing. I have spoken to some rude agents there. Not even a supervisor offered to let me purchase (when my funds are available) the trip at the original cost, since the price of the trip has gone up.

I decided to book a vacation to Las Vegas through Expedia at the end of May. I received an email confirmation immediately so I did not think the plane tickets and other confirmations were not attached. Today is the day before my trip and I am preparing to print off my plane tickets only to realize they are not attached. Within the confirmation email there is a number to call for customer support. I tried calling this number all day and could only connect in the afternoon.

I made a reservation for a car rental in the United Kingdom thru Expedia in January. The rental was for 6 weeks, and I prepaid approximately $1800. When I went to the UK car rental counter, I was told that the third party insurance policy that I carry for collision damage waiver was not acceptable to them, and I was told I would have to buy the rental company's CDW for several hundred dollars more. The rental car company then offered me a whole new contract that was less than the proposed Expedia rental, and included CDW. I was told I could not use the Expedia prepayment and must reclaim the money I had put down from Expedia.

We rented a car with Easirent through Expedia in Edinburgh, Scotland. Far from the low price they advertised, we ended up paying more than twice what we were quoted at booking. They charged us for full coverage insurance when we asked for minimum coverage, they charged for gas, even though we followed their instructions to bring it back half full, they charged for navigation equipment. None of this was spelled out when we picked up the car, and we were given no paperwork. Instead they faxed it to Glasgow where we returned the car. We were pressured to sign to be able to continue our vacation. I feel their intent was to defraud. Will never again use this company.

Total ripoff. Spent 8 hours on the phone trying to cancel hotel after emergency with family. I paid for the caNCELATION PROTECTION and they will not honor the coverage. Horrible company. Please don't do business with Expedia.

I fly to my corporate office every 2 months. My corporate office has been known to cancel a meeting every now and then so I bought cancellation insurance just in case this ever happened to me. Unfortunately, they cancelled a meeting, but I thought to myself "good thing I bought that insurance". However, when I cancelled my flight and filed the claim as instructed by Expedia Travel Guard denied the claim saying that this reason was not acceptable reason to cancel the trip and denied my claim. Another reason to ALWAYS read the fine print. You would think "cancellation insurance" would insure you when you cancel, but apparently not...

Expedia advertises a 24 hour free on many of the flights they list. I have used Expedia a number of times, but when i went to cancel a flight online, I got a message that they could not cancel my flight and and a representative told me I would have to contact the airlines. This is the second time this exact thing has happened to me. Folks, use Expedia if you like, but absolutely do not depend on their "24 hour free cancel." It appears to be a sham, in my experience.

Dont book with Expedia! I reserved a non-refundable room for the same day. When I received my confirmation, it was for a different room type. I called Expedia immediately and spent 2.5 hours on the phone with them trying to get the room I initially reserved or cancel all together. They wanted to give me the room I reserved, but charge more. I refused and was transferred to corporate.

Why on earth would you cancel a trip I already paid for?! I purchased my flight originally from July 3-July 8th. Since my grandmother passed, I had to purchase another flight earlier. I knew that there were no refunds on my first tickets since they were Basic Economy so rather than bothering to deal with that I just bought a new flight departing 1 week earlier. I figured since I already have a flight coming home on the 8th, I didn't need to purchase another. Come July 3 (the original departing flight) my entire trip was CANCELLED!!

When booking our Sicily vacation we did not have any problem. My complaint with Expedia is that if you do have a complaint they ignore you and refer you to a third party. They never assist you should there be a problem with any of the services purchased. Our first problem was encountered when we received an additional charge on our prepaid car rental from EuropCar. They had tacked on a Roadside Assistance Charge that was never discussed nor utilized. When we contacted Expedia we were told that we would have to resolve this with EuropCar who said that was in the original booking that I signed.. That certainly was not the case.

Book a family/friend trip. One person had emergency and could not come with us. I paid for the flights. I was issued credit voucher to apply to another flight within a year as long as it was same airline. Called to use voucher and now told they can only give the voucher to the original passenger name. Not what my paperwork says. They lied and scammed us, even though we also had travel insurance. Please do not use this company.

I am a frequent traveler and never in more than 20 years I've had a problem like this. I use Booking most of the time and it's fantastic. I've used Expedia a few times before without incident. I booked a trip to Athens which included hotel. It was supposed to be a studio with private bathroom and private balcony. Somewhere in the booking process it indicated that it was a shared room, but nothing else. I tried to look into the details but was assured by the private bathroom and private balcony, and studio description. It also says very clearly: Room for One Guest.

We were on vacation down in Myrtle Beach. There were issues in the hotel that we booked. Broken elevators, place was dirty, not at all acceptable for the price we paid. It was 4th of July so we knew it was a gamble but we cancelled our reservation. We managed to find an available hotel on Expedia. We were excited just have a place to sleep for the night. They charges $500 it ended up being this rundown falling apart motel absolutely disgusting. At most on a normal day it would have been maybe $69 a night. I just can't believe Expedia would promote such an establishment. I will never use Expedia again simply because I was always under the impression they looked out for the consumer. It was such a horrible experience. Don't ever let Expedia recommend a hotel for you.

I got my updated VISA statement this morning and it shows a REFUND/CREDIT dated on June 24th. I know it was not there two days ago. Basically, the Bay City Motel had relented and acknowledged their error and refunded me the original disputed charge - as of May 06. However, no-one has yet to contact me to offer an explanation, a confirmation or an apology. So be it. I will (cautiously) continue using Expedia for my future travel plans.

I booked a round-trip flight from LGA to STL on Expedia on July 1st leaving July 10th. I believed that I had booked a 9:45am flight when in fact I had accidentally booked the flight for 9:45pm. On July 3rd I reviewed the reservation and realized my mistake. The original fare was $568.60 (already a very high fare) and when I called Expedia "customer service" I was told the fare would now be $1,057.60!!! I understand all their Best, about airline change fees and fare differences. But, as a person who has traveled for 50 years I know that if I had booked directly with the airline they would have found a way to make an accommodation! Expedia handed me off to a Supervisor and I got the same regurgitation! DON'T BOOK WITH EXPEDIA - THEY ARE JUST MACHINES, NOT HUMANS!!!

I am having a bad customer-service experience with Expedia but I am quite sure about how it will end. It began on April 04 (2019). I booked two nights at Bay City Motor Inn - in Bellingham. Since I chose Free Cancellation, my Visa account was charged right away. It showed on my following statement. Fast-forward to May 04. We arrived and checked-in at about 20:30. I was asked for my Visa (supposedly) to establish a damage deposit of $100. (U.S.) The next day and a half went alright as we did not 'linger' in room very much. It was a decent but 'dated' room. So, on May 06, about 10am, we checked-out. Counter person again asked for my Visa (supposedly) to credit any previous deposit. I got a receipt for both transactions but just stored them - as I do for any other commercial receipts or cash-register slips. A couple weeks went by and my latest Visa statement arrived.

After comparing several sites I usually end up booking with Expedia. The price is more often than not the best. The site is easy to use. Special requests are honored more often when booked through Expedia than through other sites. Feeling confident my booking is accurate and there are no issues to deal with when arriving at my destination is important.

I booked a motel room in Delavan Wisconsin a couple months ago through Expedia. I had never been to this part of Wisconsin before. I was charged $230.00 + taxes. Upon arrival on June 28th pm I checked in and went to the room. The room and the motel were VERY USED UP and I noticed things like the security outside door was broken, the room was missing things, the toilet seat was broken etc. I went online with Expedia and searched the motel and found out that the room now sold for $115.00 + taxes..

I could not reserve two different room types (single and larger double) online on same reservation - so I phoned. The agent booked me two rooms and read back the dates (2 nights). Next morning my confirm reported two nonrefundable reservations for one night. I called to complain and correct. They refused me the same price. I was stuck with nonrefundable 1 night - of course I wanted 2nd night at the same hotel rather than switch hotels. For some bizarre reason it took one hour to book over the phone. Wasted a huge amount of my time and were unable to get me the price I had paid - (Luckily was only $10 increase). DO NOT USE PHONE SERVICE!!! They do not honor their mistakes.

Wanted to vacation in Cancun Mexico and booked Hotel GR Solaris Cancun which is an All Inclusive Resort through Expedia website. When I showed up at the hotel for check in a few months later, I was asked to pay US $700 in addition to the price I paid online in the Expedia site. The reason the Hotel gave me was my son turned 13 between booking and check in so the rate is different. I called Expedia customer service 2 times and they put me on hold for 5 hours overall between the two calls before they came back with a reason that I entered my son's age incorrectly. This is in spite of the fact that nowhere in Expedia's Website it is mentioned that the Ages of the guests should be as of the check in date and not as of the booking date.

I am traveling to Ottawa at the end of July and wanted to pay up front for my midsize car rental. I was initially given this option when I was on the phone with Expedia. I then decided to go for an economy car to save a few dollars so I canceled the reservation for the mid-size and made a new reservation for an economy car. I then called Expedia to pay for the economy car right away. The guy I spoke to explained that payment is not due till I picked up the vehicle and that Expedia does not accept payment over the phone, only their website. I thought this was strange because when I made my first reservation l, I was offered the option to pay over the phone by Expedia.

We made reservations through Expedia at a Motel 6 in Duluth on June 11th for a June 29/30 stay. On arrival June 29th we discovered the motel had been out of operation since May 31 due to an explosion and fire. Expedia will book you into a defunct hotel (11 days after it burned!) and charge in advance. We were unable to procure another lodging and left town, losing tickets for a train trip the next day.

No customer service and no refunds. I had to cancel flights that were out of my control. Why would I be held responsible when the airline decides to cancel flights due to weather? Expedia is now keeping $2600 of my money that they have no reason to keep. Flight protection plan is a joke. They would not speak to me about that service they offered that I purchased. All they do is keep you on hold and offer no help. I will be booking directly with the airlines from now on.

We were refused admittance by a pre-paid Expedia hotel in Huatulco Mexico Dec 8, 2018 as the dog was larger than the size they permitted. The hotel staff guaranteed they would not process the charge of $231 CAD. We called Expedia several times from Mexico, finally in January after 2+ hours on hold and being shunted around to various departments, they confirmed we would receive a refund. Today is June 30, 2019, refund still outstanding. I called today requesting status, they advised the hotel would not give a refund. Today's call only took 50 minutes. Expedia is the epitome of NO CUSTOMER SERVICE.

Stay away from this site. They don't care about you, Expedia is only after your money. We booked a trip to Punta Cana, after 24 hour, I cancelled the trip. Expedia never refunded my money. Don't do business with Expedia.

I have used Expedia for several years now with not many problems, but now that has changed. My last 3 reservations made through Expedia never made it to the Hotels. Once I arrived to the Hotels they had no idea to reserve a room for me. Luckily all three times they did have an extra room for me, but what if they didn't after traveling all day? Yesterday when I arrived to my Hotel, the clerk behind the desk had the same problem with the family in front of me. They also booked through Expedia and the Hotel had no info at all. Once the clerk was ready for me and he found out that I also booked through Expedia and he couldn't find me, I thought he was going to start crying. He said that it happens all the time now and there's nothing that they can do until the owners decide to stop taking Expedia orders. It's a shame that I now have to call the hotel to make sure that you have my reservation. Time for a change.

I booked a room through Expedia.com and Fremont Ohio Great Lakes Motel. I got there, checked in, went to the room. It was bed bug infested motel or Expedia would not refund my money on her side at a no-refund policy. That's before you look at the room, doesn't make any sense. I will never use Expedia again. They don't care.

On the EXPEDIA site - it implies - it's just a simple policy for if you need to cancel for whatever reason comes up. My situation is that a) we purchased a ticket for my step daughter to meet us in Canada and b) we found our best friends has been given only a few weeks to live. So - we are not going to the music festival. BUT GUESS WHAT? The policy is ONLY good if a family member is sick (not friend) and need a Dr's note too. OMG. How do they sleep at night?

We book a tour in Aruba via Expedia but did not get a confirmatory e-mail. I contacted Expedia customer service and they said my itinerary number was no good. Called the tour company and told we were not booked for the tour. Disputed the charge but Expedia said "non-refundable". So they just kept $160 for nothing. Seems they are very efficient at billing and collecting but not so good at client service. Don't do business with Expedia.

Booked a room at a hotel a few months ago for 2 nights for a concert that was happening in Wisconsin, so our room was already prepaid. We only stayed one night, also had insurance in case we needed to cancel. Expedia will not refund our money for the second night, they actually wanted us to pay another $377 claiming they would refund the total amount after we paid for 2 nights on an Expedia card. I knew it was a scam so I had gotten into an argument with this supervisor from India.

We actually had our reservation at a hotel in Sydney, Australia fraudulently stolen. We received a notice of a change in the reservation. It indicated the dates moved from March to February. We clicked the reservation and found that the destination was not Sydney, Australia (on the main web page) but a non-existent hotel in the Dominican Republic. The reservation indicated the change was made by a Spanish speaking family of 4. We called the hotel directly prior to calling Expedia. The number was bogus. Now comes the bad part. Recognizing our account was hacked Expedia shared with us the reservation was changed over the phone in Spanish - they had the tapes. They also had the fact I was calling in the middle of the dates for the hotel in the DR.

We booked flights from Calgary to Vancouver connecting to flights to Hawaii In February 2019. The Calgary Vancouver Air Canada flight was delayed 8 hours so we had to scramble to purchase flights from WestJet. Got the last 2 seats on ANY airline to get us to Vancouver in time.The cost for two ONE WAY tickets? $1360.00. Expedia booked it and took the money. Air Canada flew the plane. The problem goes to them...not us. Air Canada refunded $578.26. I made contact with the following people from Expedia Feb. 1/19, Feb. 17/19 1.5 hours on hold with "Mo". Feb. 24/19 Liselle. March 1/19 Remy on hold for an hour. Apr. 23/19 Letter to Expedia...ignored. May 23/19 Air Canada sends Expedia a refund for us.

In March 2019, we booked a car rental for Apr 24 – 27 in Hobart, Tasmania. We had written agreement with confirmation number and just before we left for our holidays, We were assured that our reservation was confirmed. Upon arrival at Hobart airport on April 24, 2019, we went to Bargain/Fox Rental Counter and we were rudely told that there was, no reservation and that they cannot help. We requested for an alternate car and the front desk associate - Leith was extremely rude and told us that we had no reservation. We asked him if he could call Expedia and he was again very rude and unhelpful. We explained that we did not have any mobile that was working in the Tasmania/Australia and if he could call Expedia but there was no help.

Where do I begin? Let’s try from the beginning and try to be as short as possible. I booked a trip to Punta Cana for Aug which include flight and hotel from Expedia. With all the recent new of people dying in Dominican Republic my wife and I elected to change our family vacation elsewhere. We called Expedia and we had so much difficulty just cancelling our trip. Every time I called which was like 4 times for multiple hours, I got a "Sorry we can't cancel the flights."

I am now down $718 and still have no flight booked. Absolutely useless. Will never use Expedia again.

We booked a flight for my mother and bought "comprehensive flight protection". On canceling, they said "No problem, just let us know when you want to rebook". On rebooking, apparently they only cancelled the first flight of a round trip, we got charged $60 to rebook the one they properly cancelled, and their solution was to give us the "phone number for the 3rd party insurance company" to see if they would refund some of our money, but since it was a "no-show" they couldn't help us...

I booked a flight through Expedia.ca. The price that was advertised was $1175. When I entered my info and credit card details and clicked "PAY", the price instantly increased to $1280. They claimed price had changed under one minute! I decided to confirm the ticket because the increase wasn't such a big deal. After confirmation, my final invoice showed $1480. They literally STOLE my $200. I called them and it was all BS. Luckily I could cancel the ticket since it was still under 24 hours that I booked. I went to TripAdvisor, entered my travel dates and they rerouted me to KLM website where I bought my ticket for $1270. ***PLEASE IF YOU ARE BOOKING A TICKET AND THEY SUDDENLY CHANGE THE PRICE ON YOU BY MORE THAN $5, RUN FROM THEM. It's all lies and they are trying to make you do panic buying.***

Used Expedia.com to book a weekend getaway. I tried to book my first choice after selecting the “reserve” button and entering all my personal info & credit card info - received an error message saying the room was already booked. Went back to the rooms list and then selected my 2nd choice room. Had to enter all my personal info and credit card info again. Started getting lots of emails to confirm my stay from not only Expedia, but from property mgmt places. Didn’t realize till I arrived at my destination that I had 2 homes booked under my name for same dates!! I only found out because the 2nd choice house had an issue when I arrived so I called the number from my email confirmation and was told that address was not one of their properties! Turns out my first choice WAS booked under my name (why the error message then?) and of course at that point neither property would accept a cancellation on the day of arrival.

BEWARE of this company and hotel!! VERY, VERY DISSATISFIED... We had to alter our itinerary by one night and tried to change our booking 7 days in advance of our stay. Even though it clearly says on the website that changes can be made, the HOTEL MONTEMEZZI, Vigasio, Province of Verona, Italy would not change the night or refund us our money and Expedia who was our booking agent refused to help. We had to pay for the booking and another hotel for the night in question, EVEN THOUGH IT CLEARLY STATES ON THEIR WEBSITE THAT BOOKINGS CAN BE ALTERED.

My vacation turned into a nightmare and attempting to contact an Expedia rep to assist you is a waste of time, energy and $. Even after you purchase insurance it’s impossible to get a refund. Buyers beware when purchasing any of the services they offer, the wait time to resolve an issue can be hours of waiting listening to a radio. Expedia gold subscription will not do you better. It's the same garbage. I’m eliminating my credit card as well as membership.

Best Host Inn Plaza Kansas City South (Hotel) and Expedia cheated me out of $208. Prepaid my room through Expedia, $208 paid in advance. I had car trouble during my 12-hour overnight drive that delayed me, and I arrived at hotel after midnight of scheduled check-in date. Had thought about calling the hotel about my delay, but the Expedia confirmation said guaranteed for late arrival, no need to call hotel to reconfirm, since room was prepaid. But the Hotel would not let me check in since I had arrived after midnight on check-in day, and said no rooms were available. Had given my prepaid room to someone else. Both the Hotel & Expedia refused to refund.

I bought return tickets for me and my wife to Mumbai from Vancouver on Jet Airways. The travel dates were April 26 to May 9, 2019. The ticket price was CAD $3163.10. Unfortunately Jet Airways suspended all their domestic and international flights from April 17, 2019. Expedia.ca (Expedia Canada Corp) did not help me with any kind of rescheduling or providing tickets with other airlines, on the contrary I had to buy very expensive tickets to India in April on short notice, with another airlines. Same while coming back to Vancouver in May.

I receive approximately 50 emails a day from travel agents. Every time you do something on your web browser the travel agency enters your email address into their database and flood you with emails. Since I have been on the Internet for a very long time I just get mountains of this garbage from travel agents. Today I decided to test one of the ads I received. I got one from Expedia and I got one from Orbitz. I think they're owned by the same group at this point. The ads offer me 50% off on hotel reservations. They also said to be another 20% off if I booked the hotel and car together. Well that sounded like a deep discount so I thought I'd check it out.

I'm very upset with Expedia. I have taken $145.00 from my account and they will not return it to me. They act like they didn't get my money, they did. It shows on my mobile banking app. I'm very upset about this.

I am a “gold” Expedia member, but just learned that they’re “best price guarantee” is a total scam. After 2.5 hrs on the phone pursuing a VERY obvious discrepancy from a lower rate on Hotels.com, I finally came to blows with a horrible supervisor at their “corporate” office. I spoke to several “supervisors” at apparently lower levels, before getting to her. She was demeaning and rude, and contradicted everything that the previous “supervisors” said. Their customer service has always been shaky at best, and now I would say unless you’re booking an inexpensive hotel room for a brief stay, DO NOT trust them for a larger trip that may require any kind of customer service!

I book all inclusive trip for 5 of us. Every time I call to ask about something it takes them half an hour to pull up my account. Most of them are rude and don’t know what is going on. They kept telling me that Air Canada will send me my travel e-document and it ended up that Air Canada sent to them. Very disorganized and unprofessional.

I posted a hotel on Expedia and after having received some reservations (10% from what booking.com sends), suddenly I had no possibility to request for my money that Expedia charged from the guests. After some short investigations and long calls to Expedia, they gave me access to my account where I could see that A THIRD PARTY DELETED MY USED CREDENTIALS AND PUT HIS!!!!

I booked through Expedia the hotel in Eilat, Israel. When I arrived to Eilat, I was notified that the hotel transferred me to another hotel, and promised to refund me one night. They did not refund, and Expedia refused to help.

Expedia is a great website to book hotels. The website is easy to use and I find the reviews to be accurate. Whenever I've had to make an itinerary change they are very easy to deal with even with last minute changes due to reasons beyond our control. We've been delayed and had to change accommodation to a different city and their customer service is very easy to deal with and very professional. I have never been disappointed.

On May 20, 2019 Expedia canceled all of my hotel bookings 19 itineraries that I booked in April 2019. I emailed and called 20-30 times, all customer service told me they have to contact the processing department who canceled my booking and someone will contact me. Almost one month NO ONE contact me. I want Expedia to re book all of my hotels and drop back 5 coupons or refund me the 5 coupons value. Last week June 13, I re book hotels with my new account, new credit card. Today, June 17 Expedia canceled my new bookings again. I called Expedia, they repeated the same sentence "Processing department team will contact me within 2 hours"

In full disclosure, I take full responsibility for not checking my email itinerary. With that said, I have booked tickets through Expedia several times with no issue. My husband and I are traveling to our daughters military graduation in Great Lakes, IL. Filled out all fields with correct info, i.e. names birthdates and gender. When it asked me to sign into our account with Expedia, the site overwrote my information with my husband’s, the owner of the account. So my husband has 2 tickets in his name. The only reason I know this is because I NEVER use my husband’s full middle name. He used it only to set up the account years ago.

I purchased 5 airline tickets from Interjet on Expedia website in February 2019. I get a call from Expedia on May 26, 2019 saying that Interjet changed the flight from direct to connecting flights in Mexico City and that I can accept the change or decline the change and get refunded. I asked for a refund and declined the change. Expedia asked me to write to Interjet asking them for the refund. I did that end of May. When I didn’t hear back, I contacted Expedia multiple times in June 2019. Expedia pretended to help but offering sympathies but have no leverage with the airline, or any interest in helping me. After several back and forth, (More than 10 hours of calls), I get an email from Expedia stating they do not wish to help me with the issue anymore. I have the email on file.

Fox Rental Car was the worse rental car experience I ever had in Miami. They have hidden cost, poor inventory and unfair service. Literally I felt assaulted. I reserved a car for three days with a due at pick-up of $92.90 and I ended paying to Fox Rental Car $161.25. They force me to pay a liability insurance, a penalty for bring the car 45 minutes earlier (yes, earlier), in addition to other and other costs.

On the recommendation of Expedia in an area where we were not familiar with hotels the Expedia representative recommended a hotel on Long Island NY. We requested a location near a hotel where we attended a wedding and explained we needed a room for a couple in their late 20’s. Upon arrival at check-in the counter was behind a bulletproof glass. License and credit card information was submitted under a plastic shield. A warning was posted on the check-in counter which stated “Per New Your State Law, vagrants may not exceed a 28 day stay”.

Expedia Corporate failed to cancel my hotel reservation, therefore I was charged 100% of the hotel fees. MARKETING by Expedia - Reserve Now Pay Later - this is improper marketing as hotel charges upfront, not later. HOTEL Canaves Oia, Santorini confirmed with email that Expedia failed to cancel reservation and 100% of charges would be due by me, the customer. EXPEDIA is not recognizing their failure to cancel and will not refund the hotel fee. THIS IS FRAUD and IMPROPER MARKETING.

Booked flight + hotel + car rental and even added travel protection package & collision damage plan for a trip to Orlando, FL. I was given an itinerary # with a summary where it showed a round trip for four travelers: 2 adults, 2 children; but then, I was charged more than summary amount on bank account. Their initial excuse was the children were not added to the plan, which is false because they were also listed on the itinerary and the airline had tickets ready for them. I was told that the price changed while I was booking...and that was the reason for the extra charge.

Used Expedia several times before complete trips - no problem. Book a car in with Hertz London - when I get there no car available. Apparently Expedia sent a "confirmed" reservation to me even though they have not received a confirmation from the car hire company. I'd advise making contact with the car hire company directly.

I am most shocked by the customer care team's unprofessional-ism. They are shockingly non responsive and inept at resolving issues. I am fighting for a false charge since 90 days and they have not moved an inch. I have enough paper trail to show how inept they are, how they lie to you about handling your issue, and delete recorded conversations with their team, deny mails that I have received, deny reservations confirmation mails that they FALSLY CLAIM I MADE.

I booked an airline ticket (Itenary No - **) from Expedia. They booked it through ETIHAD Airways departing March 1st, 2019 from Toronto to Mumbai and Returning from Mumbai to Toronto on March 12, 2019. For some reason, I had to cancel the flight. I called them the day before departing. It took 5 hours for them to cancel the flight. I called 10 to 15 times to both Expedia and ETIHAD. Expedia said call ETIHAD and Cancel it ETIHAD said call Expedia and cancel it. Somehow Expedia canceled it and gave me a case ID (E-**) with the $399 charges.

I now have my bank involved to get me the money owed to me. Three months still waiting for a refund. They keep claiming to call the airline and that I would see my refund yet every day I check my bank account it’s not there. 6-8 weeks I was told it’s past 8 weeks been told to wait another 7 days. My level of frustration is growing. This company is nothing but a scam. Run for the hills. Do NOT use this terrible company again.

This week I booked a hotel through Expedia. I use Expedia frequently (at least 2 or 3 times a years. Sometimes as often as 6 or 7). My brother was in an accident on his way home this week; my niece passed away and my brother is currently in a coma. We have been told we have hours left with him. Because we are 5 hours from home I got on Expedia to reserve a room for my sister, mother, & I. The room rate with tax ended up being $163. Except when I check in Holiday Inn states had I booked through them directly my room would’ve been $88 with tax... I called Expedia several times. Explained my situation in hopes that they would rectify it. No. They refused. Basically acted like they were put out by me asking. The fact that I use them multiple times a year to book flights, hotels, & vehicles & they couldn’t make this right? I’ll never book with Expedia again. 0 ⭐️ for customer service. Worst ever.

I booked a Delta flight on Expedia because of their "24 hour refund" policy. I paid an extra $40 to pick my seats in advance. At the end of the booking process, I was NOT offered a chance to pick my seats. A message told me to contact Delta to book. Delta's site has no record of my purchase. What a scam! I'll never use Expedia again.

Never book a flight with Expedia. I had to help my parents with the flight reservations and we never had problems with Expedia before. But IF you ever run into flight changes or any situation where Expedia could lose money, they will just blame the airlines and say there's nothing they can do on their end. In the end my parents had to book a new flight a day before their date of departure (paying an extra $3000) and I incurred a $300 international phone call bill even though I dialed their international toll free number or called their number with my local area code.

I made the mistake of making a hotel booking on Expedia, but needed to change my reservation dates due to a family emergency. Expedia was unhelpful and obstructive, making it difficult to contact them and then saying that they could not make the changes, even though I requested them within the required timeframe. Using Expedia has proved to be expensive and frustrating - I will never use this company again.

No complaints whatsoever. Which is why I still use Expedia to book hotels. They search for the lowest rates, provide reviews from other travelers, and if there is ever a problem or discrepancy, they take care of it very quickly.

I had a room in 2017, it was a bad experience so Expedia gave me a free night stay of my choosing. Well now that I am available they cannot find me in their system at all. I have been on hold for OVER 2 HOURS!!!! I HAVE GOT NOWHERE!!!! FLAT OUT RIDICULOUS!!!!

Very bad customer service, they cheated me out of full refund for my trip. Claimed that I only cancel part of the trip and not the whole thing. Refuse to refund my money. I bought plane ticket along with car rental on same transaction then minutes later decided to cancel because the dates do not work for me. It allowed me to cancel and said I cancelled successfully. I though it will refund my to my credit card. It only gave me back part of it. Not all of it.

Drove three and half hours with the assumption you have booked a room for two. Got to the place and was told they were overbooked. Had no reservations, no room available. Called Expedia and was on hold off and on for 40 minutes, all for them to do nothing for me. Was told the only room in the area was one king sized bed, and they wanted 155 for the stay. Expedia did refund my money but it would take 5 to 7 business days but were quick to withdraw my money once the hotel was booked. Horrendous customer service, my friend and l were able to find a room five minutes away for two queen sized bed for two nights for 129. So not only did we have to wait for a refund. We were also lied to about their relocation search.

I have noticed that sometimes the amount quoted & the amount charged, differed by about 30%. When I discussed this with fellow travellers, I was informed that, even though I booked in Canada, I could be charged in U.S. dollars. Check the small print. I nearly got caught again on flights a few minutes ago.

Caribe Club Princess. l paid for upgrades, 28 dollars/day and received a beachfront room, a dinner at their signature restaurant, room service, a massage, top shelf booze, and a safe. As a single it was at least 400 cheaper than Cancun and better.

As of June 2019, Expedia will (if you're REALLY persistent) match a lower hotel rate... but be warned, it's a complete nightmare process! In order to get a $350 refund for a lower price that popped up minutes after I booked a 5-night hotel stay, I had to waste hours on the phone and via email. They make it absolutely as difficult as possible. I don't believe this is by accident, but rather by design - and for a few hundred bucks - not worth it.

I needed to change my booking, called the hotel and they said they would have been more than happy to do it for free but their hands were tied because when you book through a 3rd party their system is locked for changes - even your name spelling. I called Expedia and they said they wouldn't refund due to the hotel policy. Didn't try to help at all. Also, the website and confirmations are hard to navigate, hardly any information. Basically anything they send you just summarizes vague descriptions and doesn't give you helpful options to contact. Even where they said use the feedback form to email them, there isn't an email option - only to call. Always book directly with the hotel.

Never use Expedia when booking hotels. My God, they put me through hell. My travel plans were cancelled due to medical reasons, so trying to get a refund or change the booking to a later date. First they told me I cannot get a refund because the hotel I had booked with did not give the refund. Then they told me they would not even change my booking dates unless I got a letter from a doctor to justify why I could not make my travel. For three weeks I was running around trying to get them to refund my money or change my booking. Then I rang the hotel direct and they said they never asked for a doctor's letter and they were happy to give me the refund. So Expedia had been lying to me all this time.

NH Carrefour Brussels booked thru Expedia, excellent experience from start to finish. The hotel was exactly as described, a few steps from train station, super staff. The hotel was in close proximity to restaurants, museums, shopping and the Grand Place. Also, walking distance to one the most famous representatives of Belgium, The Manneken Pis.

I booked several rooms through Expedia well in advance of a trip. As prices changed, I cancelled a room in Vancouver and re-booked the same hotel. Upon check-in, I was informed I had two rooms booked. I was billed for two rooms and Expedia can't find the cancellation which I had noted the date on my confirmation. I got stuck for paying for two rooms. Next time, I will book directly through the hotel!

Price went down on the room. Tried to get a price match, what a joke and waste of time. I sent in ten different request, they found fault in each and every one. Don't book through them, there is no customer service.

Expedia No Longer a trusted good deal!! Beware!! I booked a Oceanview room at the Hyatt Maui with flights. At the confirmation at completion of booking I see that it included breakfast. When I’m going through the email later I see the breakfast is for two— it’s just me! The breakfast is $33/person. When I try to change (I bought insurance). There are no more oceanfront deals. Several of the other hotels are under construction — little did I know the Hyatt needed a grand facelift — the photos of the rooms were deceiving. It was rundown and like a Motel 6 (sorry Tom Bodett).

Have always booked travel on my own but decided to use Expedia this time and within 2 hours of booking I began receiving emails and texts that my flights had changed. This continued for several days and of course by then it was too late to cancel. Their "contact us" option gets you a bot whether live chat or call. No option for a live agent. I don't see my seat assignment anywhere nor do I know if I can check in online and get my boarding pass prior to arriving at airport and when I look up or search FAQ, there's no related topic. Lol. What a bloody joke. I miss Southwest Airlines!!!! NEVER AGAIN!

3-Jun-19. Question: Is EXPEDIA acting "just" as an agent and does not protect its customers? As a longtime customer of Expedia (for several years I was a GOLD member), I was surprised to recently realize that the first time I needed their assistance I was not able to receive it. I used EXPEDIA's service to rent car on April 25th 2019 in Rome, Italy (Itinerary: **). The rental company was Dollar (serviced in Rome by Hertz). All went well of my side – I returned the car with even more fuel than what was in the car when I took it. However, I soon discovered that the rental company has charged me 100.83 Euro because I "neglected" to fill the fuel tank.

We booked a break about a month before we intended to go, not last minute but we could see the price of hotels rising and the nice ones getting booked out. We found a lovely Riad in Marrakesh and made the booking excitedly waiting for our holiday. We arrived and the Riad broke the news that we didn't have a booking, they had cancelled on the day we made the booking but Expedia/Ebookers had failed to let us know. We spent half a day trying to get them to organise replacement accommodation, as it was a very busy weekend. Everything was booked up and more expensive. They spent all their time trying to put us in substandard accommodation that was the same price as we had booked a month ago. It wasn't as good and not even in the same area. We had agreement that if we book somewhere they would refund us the cost of the replacement accommodation.

I booked a transatlantic flight (Brussels to Halifax with Iceland Air) through Expedia.be. The flight got cancelled but Expedia took no ownership of the problem whatsoever. They didn't even try to book us on another flight. You think you put your trust in a big company but they handle unforeseen circumstances as a bunch of amateurs. Do yourself a favour and DON'T BOOK WITH EXPEDIA! They will leave you hanging if things go wrong and will take no ownership of anything.

DO NOT USE EXPEDIA: REPS LIE ALL THE TIME AND REFUNDS ARE A LIVING HELL! I bought a $4000 trip from Expedia, then tried to get a refund about a week afterwards when I found the same flights for $1000 elsewhere. I had to spend 12 hours on the phone with the Expedia reps to get my money back as a credit (only usable through Expedia, for the same airline).

I always book all my vacation or hotel stay with Expedia. I recommend all my friends to use Expedia. I like that when you book a car rental or hotel if the price drops you get an email from Expedia on the price drop.

Sometimes it's not even worth it since the prices are the same as when you go on the website of the hotel you will be staying at. And sometimes if you find a great deal it is worth using the app, it just depends on the day and luck I guess.

I booked a hotel room and when we arrived at the hotel were told there were no rooms available. We slept in a Walmart parking lot that evening due to this. The staff was not helpful and when I contacted Expedia they were rude. I had to speak to a supervisor to obtain a refund.

Very easy to place the travel booking on-line and the round-trip price was very reasonable. There really were no extra services offered and on the return flight there was a 2 hour layover which resulted in a very long travel day.

Overall I've used Expedia numerous times. I like how they create an itinerary page where you can reference your travel plans. Very useful. I like how the site shows you how many others are reviewing similar flights to give you an idea how popular a destination is at a specific time.

The website is not very user-friendly so navigating to find what you want can sometimes be a little difficult and the prices are almost always easier to beat with other competitor websites so I very rarely use it.

DO not book any airline flights via Expedia. Once you book, you cannot make any changes including upgrades. I made a mistake of booking European travel on Expedia instead of directly with airlines. One of them was Norwegian. The only class available on Expedia was economy. I booked it then contacted Norwegian for an upgrade to premium. They said that seats were available, but because I booked with Expedia, the third party had to upgrade my seats. After spending over 2 hours on the phone with Expedia they were unable to change my seats. Furthermore they refused to either provide credit for future travel or a refund. I had to buy brand new tickets for $1200 instead of paying $58 for upgraded seats. I am following this up with Consumer Protection Agency and Federal Trade Commission.

My favorite thing is being able to talk to someone on the phone. No long or bothersome menu. A real person is easily available to help you. Any problems I have had were handled quickly and to my satisfaction.

The site was very user friendly and customer service was superb! I like the layout of the site and how it is very easy to search and narrow down locations. I would recommend Expedia to all of my friends and family!

They have the worst billing practices I have seen. They are deceptive in their billing and have the single worst customer service I have had. I have used them for years and every second booking I have had to call and fight to get my money back. It's not worth your time or the hassle.

We booked and paid Expedia for 4 nights hotel. Booking was made through Air Canada which uses Expedia for its hotels. Upon arrival to hotel: "We are sorry but we overbooked, the hotel and will try to get another... You booked through Expedia and we honor other reservations first." Three hours later they found another hotel (midnight had come and gone). The lesson: beware that Expedia reservations are the lowest priority for chain hotels. AND there is no solution as Expedia and the chain say: "Take us to small claims court" or arbitration. Try to find a human at Air Canada or Expedia. GOOD LUCK. Moral: Book through hotel websites.

The booking was fine, and I realize it's what Expedia is made to do, but I way overpaid for my entire trip. I'm an inexperienced traveler. As my trip unfolded I realized I could have had a much better trip at half the cost. I think research needs to be done on Expedia's part to ensure their customers aren't being taken advantage of. As an example; I booked a round trip fare to and from our hotel at a cost of $130. I soon discovered I could have merely could have got a taxi or Uber for $10 one way. I realize I, myself, should have done more research on my trip, but, as I stated earlier, I'm an inexperienced traveler. I felt I was taken advantage of.

I booked a Hotel on Expedia.ca May 21st, the option selected said free cancellation until May 24th. May 22nd I attempt to cancel the reservation however the cancel option is no longer available. I call Expedia and their customer service claims they can't reach the hotel. I email the hotel directly, May 23rd the Hotel replies to me that they can cancel as long as Expedia contacts them directly. I call Expedia immediately to inform them of the Hotel's offer, they deny my request to forward them the email and instead insist they need to contact the hotel directly and must wait 48 hours for a reply (this is strange to me since they replied to me within 24 hours, however I take it as the May 24th cancellation deadline is no longer on the table). May 25th I call Expedia to follow up, system is conveniently down for maintenance and service agents can't look into the issue.

Poor customer service. Poor customer service, I will not book through Expedia.com in the future. After 15 years booking airline tickets, hotels, they are not in side of customers, when I have any problems. Keep me on the phone for 20 up to 60 min.

Very easy to navigate site. I would recommend everyone to use this site. Expedia is working like family. They are in our side. Very good rates. Great service. Great peoples. Very helpful and ready for service.

For their customer service personnel, Expedia uses people from a country where they speak very broken English, and have an accent which is so strong that it is very difficult to communicate with them in English. They booked us in the WRONG hotel, and then refused to provide a refund. Because we have a choice, we will not use Expedia in the future.

I have been using Expedia for my travel needs every week for well over a year. I finally had a slight change to one of my reservations and tried to make a change to my reservation one week in advance. I purchased the $19 Protection plan Expedia offers when I bought the ticket originally. The only way I could get my money back was to file a lengthy claim with Travel Guard, the insurance company and jump through hoops to make it happen. Since the amount I would be getting back was only $65, I let it go. Not worth the time and effort. Just keep in mind that Expedia will not help you even if you purchase the Travel Guard. It is a waste of time and money. The worst part for me is I bought this "insurance" multiple times and used Expedia for a year before I needed to make a change. And when I finally need their help, all they could give me was a phone number to the insurance company. I'll be going directly through the airline now.

We booked 3 rooms through Expedia a week before our trip. The email from Expedia stated "hotel reservation confirmed, no need any further action". Then at 5pm arrival at the hotel to check in, we were told our reservations were not shown in the hotel system! We immediately called Expedia and the agent talked back and forth to his manager. We waited for one and half hours but the Expedia was not able to find us any hotel. We are a large group with seniors and toddlers. This totally wasted our time and ruined the trip. It was the first time we used Expedia and definitely would be the last as well.

I have used Expedia for years and have had no problem. You do need to read terms on canceling or changing reservations. This is true of all the sites. Now that there are numerous sites it is always good to check at least one or two sites since on one site always has the best pricing.

I booked a trip on Expedia for a friend and I to go to Israel. When I went to book it, it said, "You got double points if you booked through the app." That wasn't the whole story. You needed to book through the app & join membership rewards. I told Expedia what I'd done. They said, "No problem. Join now and we'll still honor the double points." After I got back from my trip my points didn't show. I kept getting told they'd be credited but Never happened. Finally they said they'd give me some credit. Not what the company told me. That was 2 roundtrip tickets to Israel plus 2 domestic flights. I won't use them again.

The promised upgrades DID not happen. Issue with theft at hotel not resolved. They made a weak attempt and then threw arms up. On site trips, etc. thru Expedia were as expensive or more. Salesperson cheese.

I attempted a hotel booking. Expedia emailed a confirmation which showed the wrong date. I immediately called. Even after close to an hour on the phone they did not get it corrected. The customer service person sounded like a scammer. I doubt that they will refund as promised, and when I went to the hotel desk they gave me a different story. It was so alarming I had to cancel my credit card. STAY AWAY!!! Expedia will fail if it continues this way.

Got charged for 150$ even though the website was saying I had free cancelation, Expedia are truly not honest about their wording on the website, when I was cancelling it didn't warn me about 150$ they charged me, they only let me know about 150 when the cancellation was final. Expedia is shameful.

Expedia is easy to use, intuitive, lots of pictures and reviews of hotels. You can customize your search for hotels to areas within cities to make the search easier and more fitting. Many hotels represented including brands, star ratings, etc.

My wife and I booked a trip to Lebanon. In the beginning, all went through but after one week money was sent back to credit card and we called Expedia and one agent claimed that our previous booking has fallen and we have to make a new one. We asked him many times if he was sure what he’s saying and said yes. As a result, We proceeded to book again and for our surprise after another week we realized our credit card was charged again previous reservation and new one. We called them again and they said that we shouldn’t have made two reservation because now airline doesn’t want to cancel it and they don’t want to get us back the money. They literally charged us twice a reservation. And we are due more than 6000$ on debt by their fault. We’ve waiting for more than a week to be contacted by head office. Very disappointed. Never ever will use the app again.